Bill went above and beyond for us!

It was so easy to complete the process

John was easy to deal with and super patient with our complicated loan schedule and my work schedule. He was kind, and easy to work with.

Everything was smooth and easy Dawn was helpful, friendly, and proactive

Kenny checked every box on the list you could want from a mortgage broker and a partner in a complex procedure such as this. There are three key things to call out here that differentiate Kenny. First, his customer service. Kenny is attentive, responsive and has great communication. He is right on top of making sure you know what is going on, informing you of what he may need and making sure what that is, is clear and concise. He's there from the frist contact through the last second of closing to ensure all goes well. First mortgage broker I've ever had actually at my closing to see it through in person. Second, Kenny's knowledge... this most recent move is my 8th (yes, 8), in the last 19 years, so I have been through the process before. Kenny knew things, in particular about VA Loans, that directly contradictred popular belief, and Kenny was, of course, right! Sure, it's frustrating to have gone through so many of these not knowing what options we truly has available to us, but at least with Kenny, I will not have to worry about it next time, whenever that may be. And finally his attention to detail. Kenny is meticulous in ensuring all that is needed (and we all know there is a LOT), is there and in order. No surprises, at least none that were preventable, that is what this aspect of Kenny's approach brings to the table. If you wrap all this up into a nice customer experience oriented package, you have one Kenny Idstein.

Very active and engaged, frequently went out of her way to reach out or answer questions, and very friendly.

Will was very responsive and answered all of our questions.

Great communication.

Communication was fantastic and all expectaions were met!

Tara could be a one stop shop for all of your real estate needs if it were allowed she took the time to review everything with me and answered all of my questions that truly should have been fielded by my realtor with such grace and patience I was able to feel secure with my decisions based on her guidance

Everyone was very professional, and knowledgeable.

overall the experience was efficient and the team communicated well.

She was very understanding as she dealt with my family (mother) and their concerns

Communication!

Excellent communication, both in response time and explaining concepts and answering questions. Always had a positive attitude and never made us feel like an inconvience or that we wouldn't be able to achieve our goal.

made everything very easy

Having help throughout the whole process from someone as knowledgeable and available as Ruben Talavera made my experience extremely less stressful. From pre approval to closing, Ruben gave me the information I needed to provide in organized emails, met with me and my partner in person to discuss specifics and made sure we understood the process before continuing. He understood and respected the availability me and my partner had while still being openly availabile to answer any questions we had. He's helped me and partner as well as my brother and his fiance within the year and I'll definitely recommend him to my friends and family.

I would recommend making other forms of communications more accessible.

This is our 3rd time working with Carrie. She is through and very responsive. There is a reason we love working with her!

Liane knows what she is talking about, and the honesty is key!