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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Great communication! Got the loan approved and through underwriting so quickly. Super responsive and efficient.
Cathyann
Seattle
Washington
Date:
4/10/2026
5
5555555
The helpful communication and willingness to help no matter what day of the week it was.
Riley Austin
Coon Rapids
MN
Date:
4/10/2026
5
5555555
Lucas looked out for me without being patronizing. He exppained every step and as a first time home buyer, I knew I could trust him not to manipulate or take advantage. Lucas' knowledge, character, and professionalism made my experience great.
Melissa
Monroe
GA
Date:
4/10/2026
5
5555555
Great communicatio, always happy to help.
Lori
Peachtree City
GA
Date:
4/10/2026
5
5555555
Easy communication, very responsive and friendly service. Alex was always available for a chat to answer questions and give prompt help for all things regarding the house buying process!
Meredith
Aurora
IL
Date:
4/10/2026
5
5555555
Dan and the whole team was very helpful and responsive. I appreciate the time he took to run through the numbers on the phone with us and even his willingness to review extra properties that we were interested in, but needed the numbers to understand if it was even within our budget.
Crystal
Saint Cloud
MN
Date:
4/10/2026
5
5555555
Open communication, no baiting or switching or gimmicks! Answering any and all questions with videos explaining the process. Making the process exceptionally easy via electronic processing. Overall, the team is magnificent, diligent, know what they are doing and are very precise in the quality in delivering exceptional customer service!
Stephanie
Glendale
AZ
Date:
4/10/2026
5
5555555
He was very detaled about all aspects of our refinance and had very good advice for us. He was over and above on everything piece of the transaction.
Eric James
Vernon Hills
IL
Date:
4/10/2026
5
5555555
Dawn was amazing to work with from start to finish. She was very knowledgeable, responsive, and made the entire loan process feel smooth and stress-free.
Eva
Lancaster
CA
Date:
4/10/2026
5
5555555
Awesome service and she went the extra mile for us.
Felix
Shawnee
KS
Date:
4/10/2026
5
5555555
That's easy!!! Catie!!!!
Sebastian O
Tolleson
AZ
Date:
4/10/2026
5
5555555
very knowledgeable and helpful. answered any questions I had and if not looked into them for me . definitely will recommend to anyone looking in the future
Brianna
Meadow Valley
CA
Date:
4/10/2026
5
5555555
Dennis was very knowledgeable and professional. Very easy to work with. Very pleasant experience.
Karen Marie
The Villages
FL
Date:
4/10/2026
5
5555555
Vinnie walked us through the home-buying process with care. When we initially sat down with him, he showed us different options we could pick from (like rates or using points) and listened to what we were looking for. After our initial meeting, he was accessible for questions through phone calls and would check in with us. Was never pushy. He even answered our questions about closing details and switching our utilities over for our new home which I think was above and beyond. Such a great guy to work with!
Julia
Mineola
NY
Date:
4/10/2026
5
5555555
Great and fast communication and was a great team to work with what we
Christopher
Cheyenne
WY
Date:
4/10/2026
5
5555555
The communication, the timeliness in the overall relationship and trust that was had made this a really great experience
Christopher W
Denver
CO
Date:
4/10/2026
5
5555555
Brad is knowledgable and communicated with us every step of the mortgage application process.He never dropped the ball once He provided us with very accurate closing costs and the estimate for a closing attorney caused us to switch closing attorney saving us over $500
Robert William
Winston Salem
NC
Date:
4/10/2026
5
5555555
Chad and his team made this process so smooth. I appreciate all of your help!
Nicolette
Mogadore
OH
Date:
4/10/2026
4
4444444
Good communication, worked quickly when needed. Answered all questions asked
Rodolfo
Dallas
GA
Date:
4/10/2026
5
5555555
You made getting thw the loan and processing everything super easy
Sarah
Mingus
TX
Date:
4/10/2026
5
5555555
Good communication
Sawyer Jewett
Hudson
WI
Date:
4/10/2026
5
5555555
The team was very welcoming and made us feel like we were their number one concern. Mike is the ultimate professional, knowledgeable and extremely patient. Every bump in the road was handled with care and transperency making a potentially stressful process feel manageable. Mike and team were upfront about what to expect with closing cost and monthly payment, and both came back much lower than we expected in the end. We are very happy we had the opportunity to work with Fairway, and we highly recommend Fairway.
Stacy J
Lake Worth
FL
Date:
4/10/2026
5
5555555
Kim and her team helped me with my first investment property in 2021, during covid, when other banks would not. She just helped me refinace my 2nd property - and connect me with a commercial loan. I would have nothing without her work!
Daniel R
Albert Lea
MN
Date:
4/10/2026
5
5555555
You are very helpful to walk us through the process.
Daniel
State College
PA
Date:
4/10/2026
4
4444444
Very easy to get in contact with and helped out when it seemed a refinance rate was not going to work and found a better way!
Hayden Matthew
Todd
NC
Date:
4/10/2026
5
5555555
Sharla Ellis and her team with Fairway Home Mortgage exceeded all expectations. I referred some first time homebuyers to Sharla and from the moment she reached out to my buyers, she won their vote of confidence. The attention to detail that they offer is exceptional. Every step of the way there was clear and concise information and communication with the buyers and me as their agent. My buyers expressed to me that Sharla and her team made them feel very important and that they had their best interest at heart. Sharla came to their closing and made the experience of home ownership so special, exciting and encouraging. A heartfelt thank you to Sharla and her team. I encourage you to reach out to Sharla for your lending needs and feel confident to refer your buyers to her. Thank you, Pam
Pam
Saratoga Springs
UT
Date:
4/10/2026
5
5555555
The communication was fantastic
Clyde Jason
Edgefield
SC
Date:
4/10/2026
5
5555555
Very communicative eith me and my agent McKenzie.
Nicholas S
Riverton
WY
Date:
4/10/2026
5
5555555
Holly was very responsive and very quick to respond to questions as well as reach out through the process to make sure we where informed about what steps we where at and what to look forward to. It was a truly great experience.
Justin
Snohomish
WA
Date:
4/10/2026
5
5555555
Pierce is great an easy to work with. We're new to owning a home and aren't super familiar with a lot of the processes and Pierce is always understanding and able to answer any question.
Kendle
Cle Elum
WA
Date:
4/10/2026
5
5555555
Very easy
Lindsey
Johnstown
CO
Date:
4/10/2026
4
4444444
Helpful, and nice, quickly helped solve problems when they arose
Bridger B
Uintah
UT
Date:
4/10/2026
5
5555555
Suzanne is the best!!
Andrew
San Antonio
TX
Date:
4/10/2026
5
5555555
The patients of Debbie, was out of this World. She was there for any questions or concerns. Kept me notified at all times. Great person to work
Jamie L
Saint Joseph
MO
Date:
4/10/2026
5
5555555
Steve spent time explaning and goving over options.
Morey
Forest Grove
OR
Date:
4/10/2026
5
5555555
Justin was beyond great. He was so attentive, patient, clear communicator, willing to answer our endless stream of questions. He made this loan happen, worked through the obstacles we had. He was so kind and personable. 10/10 we really appreciate him and what he has done for us.
Talbott
Pine Mountain
GA
Date:
4/10/2026
5
5555555
Excellent customer service .
Jeff
Phoenix
AZ
Date:
4/10/2026
5
5555555
Ashland was great to work with and her team kept me informed every step of the way!
Matthew
Maple Grove
MN
Date:
4/10/2026
5
5555555
I recently had the pleasure of working with Christiaan, and the experience was excellent from start to finish. My clients were very happy, and the lending process was smooth, efficient, and well-managed. His professionalism and communication truly made a difference. Thank you Christiaan!
Mariella
Pflugerville
TX
Date:
4/10/2026
4
4444444
Jake is great to work with
Megan
Gig Harbor
WA
Date:
4/10/2026
5
5555555
Great communication and easy process
Martin Wilson
Tucson
AZ
Date:
4/10/2026
5
5555555
Jeremiah help me all the way throw with buy a house . From start to finish.
Joseph
Waldorf
MD
Date:
4/10/2026
5
5555555
I worked with Lacy and she was really nice and the process went very smooth. I would highly recommend the Rome Team!
Knesha
Date:
4/10/2026
5
5555555
Kim made the process very easy. Communication was clear and prompt from start to closing. All our questions were answered along the way. The whole refi experience remained transparent.
Harold Richard
Eagle
ID
Date:
4/10/2026
5
5555555
Your TEAM, is Awesome! You guys made what was a nightmare to me and turned into a dream. I can't say thank you enough.
Jose G.
Brooklyn Center
MN
Date:
4/10/2026
5
5555555
Elalie provided stellar services from start to finish. One of the most important things to me is that she was always just one phone call away.
Erica
Lauderhill
FL
Date:
4/10/2026
5
5555555
fast process and Communication
Anum
Allen
TX
Date:
4/10/2026
5
5555555
VIP service! You and your team have been very responsive and always there to provide updates/guidance as needed.
John Jangwon
Los Angeles
CA
Date:
4/10/2026
5
5555555
The team worked hard to make sure we had everything back quickly in time for our closing. They responded fast to any questions we had.
Macey Lynne
Denver
NC
Date:
4/10/2026
5
5555555
Fairway made the process of getting a loan simple and easy to understand. Dennis was always easy to reach and explained everything I needed to know. Getting my loan was a seamless process and I was able to close without any hiccups.
Anthony E
Westampton
NJ
Date:
4/10/2026
5
5555555
Bill did a great job of making sure we knew how exactly everything was going to go right from the start so we were never caught off guard or surprised by anything. He and his assistant Amy also did an amazing job of keeping us updated throughout the whole process and always being available to answer questions or address any concerns we had.
Robert
Indianapolis
IN
Date:
4/10/2026
5
5555555
Clear communication, guidance and follow ups, And not expecting us to just know the process but educating us during the process 🙌🏼
Ruvim
Clifton
CO
Date:
4/10/2026
5
5555555
Thank you Lori for all your hard work!
Mandy Lyn
Colorado Springs
CO
Date:
4/10/2026
5
5555555
The whole process was painfully easy. I really appreciated that everything we needed to do on the checklist was emailed to us with a referal to someone who could do it for us (ie inspections, appraisal, insurance, etc.) Those contacts from someone we trust made everything very smooth.
Katherine R
Lynchburg
VA
Date:
4/10/2026
5
5555555
Michelle was great!
Emerald
Shawnee
KS
Date:
4/10/2026
5
5555555
Lori was super informative and was able to lock us in a great rate before rates went up higher. We have worked with Lori twice and each time we were thoroughly satisfied. She is very knowledgeable and was able to give her expert opinion on many matters.
Rosa G
Arlington
VA
Date:
4/9/2026
5
5555555
Kevin was always kind, understanding, and responaive to all my questions and concerns! Highly recommend!!!
Melanie Yvonne
Perryville
MD
Date:
4/9/2026
5
5555555
Jamie was ALWAYS available and extremely knowledgeable! She was able to answer any questions I had and went above and beyond ❤️
Alexis
Cumming
GA
Date:
4/9/2026
5
5555555
Korey is very knowledgable and responsive, the loan process was efficient and not at all stressful.
Elizabeth A
West Chester
OH
Date:
4/9/2026
5
5555555
Marina and her team were responsive and knowledgeable
Billie Jean
Greenfield
MA
Date:
4/9/2026
5
5555555
Communication, Support & encouragement
Jessica Selah
Clinton
WA
Date:
4/9/2026
4
4444444
Fast communication and clear terms
Kimberly
Brook Park
MN
Date:
4/9/2026
5
5555555
Having been scammed a few years ago i I was just apprehensive about issues on real estate but when my wife came and said someone was going to call I know her heart and determination to get us out of the situation we were in in fact a rent increase was due the day we sign on our home so , you all make things happen I heard in the conversation and action and follow up actions As an immigrant I am proud and very grateful for this moment
Ricardo
Columbia
SC
Date:
4/9/2026
5
5555555
Knowledgeable,prompt ,polite ,
Christopher
Philadelphia
PA
Date:
4/9/2026
5
5555555
Bob Martin and his team are totally competent in every aspect of mortgage financing. They are also very responsive and helpful at every step of the process.
Keith W
Madison
WI
Date:
4/9/2026
5
5555555
Alli was on top of it 24/7. Any questions we had as new home buyers she answered! She was so quick to respond and communicate every step of the way. Couldn't have asked for better guidance during this porcess!
Valerie
Date:
4/9/2026
5
5555555
Lynn was great and always available. Helped us through all our problems.
Giovanni
Parker
CO
Date:
4/9/2026
5
5555555
We had a great experience with Fairway during our home buying process. Crystal Friemel was helpful, responsive, and made everything go smoothly from beginning to end. We really appreciated the clear communication and support throughout the process.
Raven
Salado
TX
Date:
4/9/2026
5
5555555
Thank you for helping me Bob made it very easy to refinance and was very helpful
Christina J
Deforest
WI
Date:
4/9/2026
5
5555555
Linda is the best! This is our 3rd time working with her !
Nicole R
Menasha
WI
Date:
4/9/2026
5
5555555
Siempre estuvo dispuesta a responder cualquier pregunta que mi esposo y yo tuvimos durante el proceso. Es unaexcelente profesional y la verdad es que fue bien paciente con nosotros, mi esposo y yo teníamos muchas preguntas pero esto nunca fue un problema para ella. Estamos muy agradecidos por su excelente servicio.
Yanisleydis
Winston Salem
NC
Date:
4/9/2026
5
5555555
Cindy was amazing!! Explained everything so wonderful always answered my calls and texts no matter the time or day. Best experience ever! Highly recommend her service!
Rebecca Marie
Harlingen
TX
Date:
4/9/2026
5
5555555
DJ and his team are helpful and keep you informed through the whole proces. They make it easy for the customer.
James
Waterford
WI
Date:
4/9/2026
5
5555555
It's always a great pleasure working with Laura. I have great confidence that she will always take care of my clients
Antonio
Hutto
TX
Date:
4/9/2026
5
5555555
The process was made very easy and clear by Ruthann. She stayed informative and up to date with information on anything that came into the market.
Felix
Estacada
OR
Date:
4/9/2026
5
5555555
Peggy was wonderful every step of the way. She was very helpful and always willing to answer questions day or night. She made this process as smooth as possible for us and we are so grateful. Thank you Peggy!
Jessica N
Liberty
NC
Date:
4/9/2026
5
5555555
There was clear and consistent communication, as well as great information throughout the process. You have been incredibly professional and helpful!
John
Pelham
AL
Date:
4/9/2026
5
5555555
Everything about our experience was great. From being able to meet personally, to walking through every step with lots of explanation. I never felt confused. Everything was easy.
Tracey
Summertown
TN
Date:
4/9/2026
5
5555555
I just really enjoyed working with John. His team was very quick to respond. And helped problsve.
Alexis
Lees Summit
MO
Date:
4/9/2026
5
5555555
Erin and her team worked very fast and made sure we were comfortable throughout the process. She really made a very complicated process feel very easy and answered all of my questions.
Preston
Greensboro
NC
Date:
4/9/2026
4
4444444
It was challenging buying a house half way across the country. They were helpful.
Barbara A
Fort Collins
CO
Date:
4/9/2026
5
5555555
The amazing help between me (oversees) and my parents (in office) with our technical difficulties.
Aleyna
Houston
TX
Date:
4/9/2026
5
5555555
perfect fit for our family helped exactly how we needed
Jordan Lee
Mill City
OR
Date:
4/9/2026
5
5555555
Being a first time home buyer I had no experience with how home financing worked or the all steps to go about financing my house. With that being said Mrs. Gena Johnson made all aspects of financing my home easy. She answered all questions I had in a timely manner, was very knowledgeable, and a very hard working individual. Mrs. Johnson was aslo very thoughful throughout the whole homebuying process, and I knew if I had a question she was one phone call away from answering it. The E-signing also made it very easy on closing day to only signs a couple of documents on paper. If I could rate my experience with financing my home I would rate it 5/5 stars
Trevor
Dothan
AL
Date:
4/9/2026
5
5555555
Leslie is so knowlegable, a fantastic communicator, thoughtful, and genuine. I really felt she had our best interests from the beginning, and she and her team went above and beyond to get us the loans we needed to purchase our dream home.
Eva
Alhambra
CA
Date:
4/9/2026
5
5555555
Quick responses, clear communication.
Laura E
Union Star
MO
Date:
4/9/2026
5
5555555
I enjoyed how thorough Rob was with our initial sit down. He spent time explained each step of the process, outlining the different options we had before us, and making us feel comfortable with the decisions we made. He answered all of our questions and explained everything extensively.
Joshua C
Tiverton
RI
Date:
4/9/2026
5
5555555
As first-time home buyers, we had lots of questions. Rob was great at explaining everything and walking us through the process. We never wondered how things were progreasing, as we received frequent udates. We felt we could trust Rob during this big step in our lives, and we weren't dissapointed!
Aidan
West Saint Paul
MN
Date:
4/9/2026
5
5555555
Very responsive when we need pre approval letter and worked together to get our loan approves i a timely manner
My Thi Hoai
Winchester
MA
Date:
4/9/2026
5
5555555
I loved that y'all listened to our needs and helped guide us throught the process and explained things we did not know to even ask. Y'all have a wonderful team who listens to us every step of the way. Great job!
Angela J
Granville
NY
Date:
4/9/2026
5
5555555
Everyone was very helpful and gave great advice and recommendations. Very pleased
Eric Shane
Jackson
MI
Date:
4/9/2026
5
5555555
Communication was great , made the home buying experience so easy and manageable!
Carlos Armando
La Feria
TX
Date:
4/9/2026
5
5555555
She work with you to help you reach your goal.. Even when you don't see the need to do it that way.. She understands when you get frustrated with the process...but she keeps you on track....
suzette sheppard
Date:
4/9/2026
5
5555555
Amy was professional and polite. She responded in a timely manner. She explained the process so that everything went very smoothly. We appreciated her assistance in obtaining our loan.
Liam
Auburndale
MA
Date:
4/9/2026
5
5555555
Thanks so much for your helpful emails and updates! You made everything smooth and worry free.
Jessica
Monmouth
OR
Date:
4/8/2026
5
5555555
David is so knowledgable in every aspect of the types of loans and loan process along with how to structure a loan that benefitted me in the best possible way. He tailored the loan and the options I had that go with the loan to fit my needs perfectly. This is my second time buying a house with David and he just as an amazing job as the first time.
Robert
Marysville
WA
Date:
4/8/2026
5
5555555
Amy was so kind and so good to work with. She was always prompt in her responses and took the time to explain things to me in depth and in a way that I understood. If I purchase a home again in the future, she'll be the one I come to.
Joshua B
Salt Lake City
UT
Date:
4/8/2026
5
5555555
Your kindness and readness helpin with everything .
Cathy
Paragould
AR
Date:
4/8/2026
5
5555555
Great communication, great customer service. We have used Frank several times in the past and highly recommend him!
Kevin E
Bishop
GA
Date:
4/8/2026
5
5555555
Geetesh came to our savior when we kept getting outbid on our house purchase journey in California. He helped us by strategizing, and being able to close within 21 days. This is the second time I have used Geetesh’s services and have also recommended him to others. Definitely give him a call, he is very responsive and efficient at his job. Will use him again in the future.
Grecia Clark
Date:
4/8/2026
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