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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Serving borrowers is our number one priority
Real Homebuyer experiences from recently closed loans
5
5555555
Great communication and fast service!
Marilyn N
Smiths Station
AL
Date:
3/2/2026
5
5555555
Very professional team Everyone friendly and worked fast Loved the experience
Jessica
Chicago
IL
Date:
3/2/2026
5
5555555
Jaime was very knowledgeable, responsive, and genuinely wanted to make the mortage experience as smooth as possible. I felt informed and confident during the entire process.
Kaitlyn RoseMarie
Gaylord
KS
Date:
3/2/2026
5
5555555
The process
Sara
Villa Park
IL
Date:
3/2/2026
5
5555555
Easy communication and easy systems that work.
Hanna
Los Angeles
CA
Date:
3/2/2026
5
5555555
She was very professional has an outstanding work ethic answering any and all of our questions at any time of day or night and made our experience a great one probably would not been able to get this deal done with out her
Francisco
Willcox
AZ
Date:
3/2/2026
5
5555555
Todd was very helpful in the process of home buying. I appreciated his patience, knowledge, timeliness, sense of humor, compassion, and attention to detail. There was nothing left unanswered or unclear, and information was delivered with patient understanding even if my questions were repeats! In particular, as an older single person in this potentially stressful process, I was grateful for the support and the feeling that he was always looking out for me.
Jenny L
Lees Summit
MO
Date:
3/2/2026
5
5555555
Justin was all over the details and very helpful.
Scott Forrest
Palmetto
FL
Date:
3/2/2026
5
5555555
very Profesional service
Radoslav
Lawrenceville
NJ
Date:
3/2/2026
5
5555555
Great team
Amir
Leesburg
VA
Date:
3/2/2026
5
5555555
Kelly and her staff provided guidance, answered questions, and aided in every way we requested. It is doubtful we will need such services again, but if we do, we will definitely put that at the top of our list to contact.
Barbara
Topeka
KS
Date:
3/2/2026
5
5555555
I can’t recommend Becky Elder enough! We just recently purchased a home in King county and from start to finish, they made the entire mortgage process smooth, stress-free, and even enjoyable. They were extremely knowledgeable, responsive, and genuinely cared about finding the best solution for me. Every question I had was answered promptly, and I always felt like I was in great hands. If you’re looking for a lender who goes above and beyond, Becky Elder is the one to call!
KELL
Date:
3/2/2026
5
5555555
Chris, was very informative and made the refi process so easy!
Ashli Bonfiglio
Lancaster
SC
Date:
3/2/2026
5
5555555
We had an absolutely wonderful experience working with Tracey and her assistant Rachel throughout our home buying process. From start to finish, they were professional, knowledgeable, and incredibly responsive. Tracey took the time to explain every step clearly, answered all of our questions (no matter how small), and made what could have been a stressful process feel smooth and manageable. Rachel was equally amazing — organized, efficient, and always quick to follow up. Together, they made a fantastic team. We truly felt supported and well taken care of the entire time. Their attention to detail and dedication gave us so much confidence during such an important milestone in our lives. We are so grateful for everything they did for us and would highly recommend Tracey and Rachel to anyone looking for a lender who genuinely cares about their clients!
Marta
Las Vegas
NV
Date:
3/2/2026
5
5555555
Justin was absolutely amazing from start to finish. He took time to answer questions that we had, without rushing us through when it didn't make sense. He explained until we understood everything. There were things that happened that were out of his control and he owned them, even though we didn't hold him responsible at all. Findind someone to apologize for their mistakes is hard, but then to have Justin apologizing for mistakes that were not even his, that says something about him.
Brigitte
Lorena
TX
Date:
3/2/2026
5
5555555
Constant communication, willingness to answer my questions whenever I had them and no matter how many times I had to re ask the same questions
Joseph
Meridian
ID
Date:
3/2/2026
5
5555555
Your team is always very nice , effecient and helpful. They make a stressful situation feel like a breeze.
Mandy
Pleasant Hill
MO
Date:
3/2/2026
5
5555555
Marissa was really great working with me and helpful in understanding a lot of the process.
Darnesia
Camden
AR
Date:
3/2/2026
5
5555555
Ashton was very helpful and professional. He made sure that we understood everything and was always there when we had questions. He went above and beyond to help us and ensured we felt comfortable throughout the entire process. Ashton is an excellent loan officer and I would recommend him for everyone.
Cory Spencer
Myrtle Beach
SC
Date:
3/2/2026
5
5555555
Chris was great to work with very responsive, helpful, and professional. He made the home loan process smooth and easy to understand. We really appreciate all his support and would highly recommend him
Susana
Portland
OR
Date:
3/2/2026
5
5555555
Very easy to talk and work with!! Great experienc!!
Justin H
South Boston
VA
Date:
3/2/2026
5
5555555
Everything went quick and smooth.
James William
Pulaski
TN
Date:
3/2/2026
5
5555555
Vinh has consistently demonstrated professionalism and an exceptional work ethic in ensuring every deal reaches closing successfully. I have worked with and known Vinh for nearly seven years, and throughout that time, he has supported me every step of the way. He regularly goes above and beyond, offering guidance and mentorship without ever expecting additional compensation for his time. His dedication, integrity, and willingness to invest in others truly set him apart.
Dinh Khac
Saint Louis
MO
Date:
3/2/2026
5
5555555
Great communiction. Scott was outstanding to work with.
Derryck Sheahen
Gallatin
MO
Date:
3/2/2026
5
5555555
Crystal was amazing. This was our first time buying a home and between her and my realtor; they really made the whole process feel as easy as possible. Crystal was basically on call with us and no matter what time of day OR night she made sure to get back with us. I would recommend her and the fairway team Everytime. Really made this special moment for me and my family possible and I appreciate everything she did. -The Jamison family.
Christopher
San Antonio
TX
Date:
3/2/2026
5
5555555
Communication!
Healy
Austin
TX
Date:
3/2/2026
5
5555555
Ben was always available for questions and he always took time out of his day to answers our. This was our first time buying a home and he made sure to explain things not only in detail but in terms we could understan.
Tiana
Palmyra
VA
Date:
3/2/2026
5
5555555
Great Communication.always had us up to date during the process .
Joe
Brownsville
TX
Date:
3/2/2026
5
5555555
My husband mostly dealt with Tom
Bernadette
Scottsdale
AZ
Date:
3/2/2026
5
5555555
I have used Megan as our loan officer for the last 3 home loans, and each experience has been excellent.
Gannon
Edgewood
WA
Date:
3/2/2026
5
5555555
Dave experience knowledge and communication and of course his results
Christian
Jacksonville
FL
Date:
3/2/2026
5
5555555
From the start, the entire team communicated thoroughly and professionally. Vincent was very helpful and kickstarted the whole process with me extremely well! First class service from beginning to end!
Marcianne
Buckeye
AZ
Date:
3/2/2026
5
5555555
The team was eager and knowledgeable in moving me to my goals.
Donnie Ray
Spring
TX
Date:
3/2/2026
5
5555555
Your great communication in response to our wants and needs, thank you very much we highly appreciate you
Charles Audry
Portland
OR
Date:
3/2/2026
5
5555555
Awesome experience. Highly recommend Orlando and will be using him for all loans moving forward
Matthew T
Saint Louis
MO
Date:
3/2/2026
5
5555555
Shelly was very quick to respond to us and our relators. The communication made the process smooth and kept us informed.
Scott Gilbert
Canby
OR
Date:
3/2/2026
5
5555555
Communication
Benjamin P
Obetz
OH
Date:
3/2/2026
5
5555555
I was able to ask a lot of questions, especially being a first time buyer, and never felt judged. I always felt like I was kept in the loop and protected financially .
Kyra
Salina
KS
Date:
3/2/2026
5
5555555
Tammy, was amazing she kept us updated. Was always available for any questions or concerns. We had the best experience and was very well taken care of every step of the way until closing. Tammy came to our closing which really meant a lot. It really shows how much she is invested with all customers. Top notch
Jennifer
Lowell
MA
Date:
3/2/2026
5
5555555
Great communication, made the whole experience nice and smooth going, talked me through things I didn't understand as a first time home buyer.
Richard
Cheyenne
WY
Date:
3/2/2026
5
5555555
The entire Fairway team was fantastic. Adam, in particular, was subjected to tight timelines and difficult requests. He handled it with patience and professionalism, getting me through a difficult situation. I have used the services of Fairway Independent Mortgage in the past and will both use them again and refer to others.
Jason
Glendale
AZ
Date:
3/2/2026
5
5555555
Timely communication, excellent customer service
Emma
Seattle
WA
Date:
3/2/2026
5
5555555
We closed !
Yuliya
Centennial
CO
Date:
3/2/2026
5
5555555
Quick response times. Communicates daily so you never feel left in the dark or questioning your next step. The Team had us well prepared for our seemless closing.
Lisa M
Lake Village
IN
Date:
3/2/2026
5
5555555
Always there To answer any questions. Very appropriate when talking. Got things done at a great pace.
Seth Parker
Moro
AR
Date:
3/2/2026
5
5555555
is phenomenal to work with. She consistently goes above and beyond to make this process so much easier and take the stress out of it.
Marissa
Clinton
MO
Date:
3/2/2026
5
5555555
I had an outstanding experience working with Sheri, Amy, Ashley, and team. From start to finish, they were incredibly communicative, detailed, solution oriented, and proactive. They were always available to answer questions, walk through scenarios, and work through any issues that came up. Nothing ever felt rushed or overlooked — they took the time to explain everything clearly and made sure we were comfortable at every step of the process. What really stood out was their responsiveness and willingness to problem-solve. They approached every challenge with a solutions mindset and made what could have been a stressful process feel smooth and manageable. I highly recommend this team to anyone looking for a lender who is professional, thorough, and truly committed to their clients.
Shawn G
Las Vegas
NV
Date:
3/2/2026
5
5555555
Amanda was Amazing, she helped out with so many things. We are first time homebuyers so we didnt know a lot about the process and she made the process so much easie. She always answered back quickly and fixed any problems that we came across.
James C
Dayton
OH
Date:
3/2/2026
5
5555555
Getting approved for a low interest rate.
VICTOR H
Brownsville
TX
Date:
3/2/2026
5
5555555
Good communications, spot on advice. We would endorse Sean to others in the future.
Ward R
Fountain Hills
AZ
Date:
3/2/2026
5
5555555
It was a convenient process, I was kept apprised of important details, and response times were excellent.
Christopher D
Lorena
TX
Date:
3/2/2026
5
5555555
It was such an easy smooth process. David made it possible to purchase an amazing home for our 5 kids. Many thanks to David and the team.!
Santiago
Tucson
AZ
Date:
3/2/2026
5
5555555
I recejved great information regarding my options for a home loan.
Gustavo M
Tucson
AZ
Date:
3/2/2026
5
5555555
Fast and easy. Randy helped us get through the process and answered all of are question.
Justin
Hazen
ND
Date:
3/2/2026
5
5555555
Brett was incredibly helpful, knowledgeable, and quick to respond to any questions we had. He made us feel confident in our decisions and supported us every step of the way. I would highly recommend him.
Brittany
Saint Michael
MN
Date:
3/2/2026
5
5555555
Cole was great and very responsive.
Thomas W
Buckeye
AZ
Date:
3/2/2026
5
5555555
Effective, concise, and timely information when needed, and clear explinations when I had questions.
Jeffrey Allan
Kenmore
WA
Date:
3/2/2026
5
5555555
Kaitlyn is very responsive and takes great care in making sure each componant of the loan process is fully understood. She makes a complicated process easy.
Kelli Christine
Saint Charles
MO
Date:
3/2/2026
5
5555555
Sheri is our trusted go to lender and she will be your eyes and ears and will advise what's best for you. She's run many scenarios for us and helped make the choice for our family always. She's amazing, will be our lender for life.
Taranga S
San Diego
CA
Date:
3/2/2026
5
5555555
Mile is super communicative and on top of the ball.
PAIGE
Saint Louis
MO
Date:
3/2/2026
5
5555555
Very easy and Josh explained everything throughly. Very quick with responses and requests as well!
Breanna
Stratford
WI
Date:
3/2/2026
5
5555555
Jamie Cooley went above and beyond to ensure we closed on a perfect home for our family. Thank you!
Bradley
Liberty Hill
TX
Date:
3/2/2026
5
5555555
Communication was easy Alex was very transparent when it came answers!
Francisco
Riverdale
IL
Date:
3/2/2026
5
5555555
Responsive, knowledgeable, honest, has my best interest.
Wayne
Millstone Twp
NJ
Date:
3/2/2026
5
5555555
Vito and his team were on top of everything from the get go. Very easy experience. My 2nd loan with him in 6 months!
Nicholas
Addison
IL
Date:
3/2/2026
5
5555555
efficient and very helpful.
Martin Robert
Lincoln
NE
Date:
3/2/2026
5
5555555
El servicio y atención que el Sr. Chrys, Y su esposa me brindaron fue muy reconfortante , la amabilidad y profesionalidad es única. Que dios los bendiga.
Eloisa
Tucson
AZ
Date:
3/2/2026
5
5555555
Always pleasant interactions with staff, timely and quick updates when needed, very repsonsive.
Dennis Dean
Coosada
AL
Date:
3/2/2026
5
5555555
Great personal communication, and extremely helpful.
Mitchell
Chapel Hill
TN
Date:
3/2/2026
5
5555555
Josh made the process clear and presented us with all the options so we could choose what fit our monthly payment best
Taylor
Austin
TX
Date:
3/2/2026
5
5555555
Personability
Daniel
New Prt Rchy
FL
Date:
3/2/2026
5
5555555
Jieyi is so professional and alway gives us great advices. It's a pleasure to work with her.
Yingjun
Quincy
MA
Date:
3/2/2026
5
5555555
Communication and quick responses to any questions were top-notch! Roman was a pleasure to work with from start to close.
Tracy Lynn
Tucson
AZ
Date:
3/2/2026
5
5555555
Working with Brad for the second time. I wouldn't go elsewhere!
Robert J
Marlborough
MA
Date:
3/2/2026
5
5555555
Everyone that I worked with throughout the various stages of this process were superb. They have all been very easily accessible for questions and prompt with answers. Shout out especially to Ann! She definitely goes above and beyond to make sure the client is comfortable with the process and is such a kind person to work with. You have an amazing team of all stars for sure!
Karrie
Jefferson
SD
Date:
3/2/2026
5
5555555
Brittney made the whole loan process feel easy. She quickly responded to any questions we had and kept us up-to-date throughout the process.
Jena
Colorado Springs
CO
Date:
3/2/2026
5
5555555
Regina was awesome throughout the entire process. She communicated well, explaining paperwork and issues as they arose. She took the time to be sure we understood items, options and situations so that we could make the best decisions for us. She often went beyond to handle any issues. She was readily available throughout the process. She made it her job to understand our lives and what we need to accomplish and she always was very compassionate and encouraging. Regina is truly a professional and her wealth of knowledge great. I would very highly recommend her to anyone needs a loan officer! Regina deserves the highest rating possible. We won't hesitate to refer others to her in the future!
Kerri L
Anthem
AZ
Date:
3/2/2026
5
5555555
Attention to detail; clear communication; friendly and helpful; clear and on time delivery of services. Buying a house is one of the most stressful and frustrating things to do, and you made it as smooth as possible. Thank you! I will absolutely recommend you in the future.
Robin R
Frisco
TX
Date:
3/2/2026
4
4444444
Once the refi began the service was FABULOUS -- it was just not having a ton of communication leading up to it -- I would have loved to have a check in once a week just letting me know the status. :)
Emily Nanette
Aurora
CO
Date:
3/2/2026
5
5555555
Sheri has been prompt and very knowledgeable and helpful with our transactions since we first used her company for our house purchase to our recent refinance. Her advice is invaluable and has helped us in our decision making right throughout. We highly recommend her !
Buddhika T. V.
San Diego
CA
Date:
3/2/2026
5
5555555
zac zac zac zac
Kurtis
Cave Creek
AZ
Date:
3/2/2026
5
5555555
Very responsive and personable
Collin
Sussex
WI
Date:
3/2/2026
4
4444444
Great communication
Colten James
Ixonia
WI
Date:
3/2/2026
5
5555555
Craig and his team were great at communicating with us at every step of the process and keeping us up to date with where we were at with closing. The portal and such made getting the necessary to the team super easy
Lindsey
West Boylston
MA
Date:
3/2/2026
5
5555555
Made being a first time homebuyer easy. Easy to contact and answered very fast. Very kind!Overall awesome
Makenzie
Irwin
PA
Date:
3/2/2026
5
5555555
IT WAS EASY
Joshua Matthew
Clemmons
NC
Date:
3/2/2026
5
5555555
BOB was very helpful and answered all my questions no matter what time of day, including weekend
Gregory E
Dekalb
IL
Date:
3/2/2026
5
5555555
Michael did a great job. He was timely, efficient, helpfu, and respectful.
Cheyenne Nicole
Homerville
OH
Date:
3/2/2026
5
5555555
The communication was amazin!
Douglas Dallas
Sandy
UT
Date:
3/2/2026
5
5555555
Clint was very helpful and responsive throughout the entire process.
Madison Whatley Merr
Mountain Brk
AL
Date:
3/2/2026
5
5555555
Jeff is great to work with
Audrey
Roy
UT
Date:
3/2/2026
5
5555555
Communication. Thanks!
Shane
Green
OH
Date:
3/2/2026
5
5555555
GREAT experience, very smooth during a hectic time for our family. We are truly grateful for this team.
Cristen
Forney
TX
Date:
3/2/2026
5
5555555
I reached out to Jake over a year ago to see what was possible. At the time very little was possible. But he kept providing numbers and communicating even when things seemed like they would never progress. Thanks for sticking with us Jake and thank you for getting us into our home!
Eddie
Flagstaff
AZ
Date:
3/2/2026
5
5555555
We truly can not thank Julian enough! He is transparent, knowledgeable, and extremely responsive throughout the entire refinance/purchase process. He has made a seemingly stressful purchase smooth and that makes all the difference. Would recommend Julian to all my friends and family who are looking to purchase a new home or refinance . My husband and I will continue to look to Julian in future purchases as well he is a trusted professional!
Bridget Patricia
Dennis Port
MA
Date:
3/2/2026
5
5555555
Jamison was very helpful from day 1. He made this a great, stress free process!
Sarah Ann
Milwaukee
WI
Date:
3/2/2026
5
5555555
Sarah answered every question, no matter the time of day. She was very fast in responding and made herself available even during non-working hours.
Gaia
Sussex
WI
Date:
3/2/2026
5
5555555
We had an outstanding experience with our mortgage lender. They helped us close on our new home in just three weeks — which felt almost impossible given our timeline and moving circumstances. From start to finish, the communication was clear, proactive, and reassuring. Every question was answered quickly, every document was handled efficiently, and we always felt like we were a priority. Their professionalism, responsiveness, and ability to keep everything moving smoothly made what could have been a stressful process feel manageable. We are incredibly grateful and would highly recommend them to anyone looking for a lender who truly delivers.
Bryon Nathan
Noblesville
IN
Date:
3/2/2026
5
5555555
The communication was truly exceptional. Whether I was filling out the application or going over the numbers, they guided me through every step with so much patience and clarity. What meant the most to me was how they made me feel — heard, supported, and never rushed. Anytime I had a question or concern, they responded right away and made sure I felt completely comfortable. It honestly felt like they were looking out for me the whole time. Thank you for making the entire experience so smooth and reassuring
Christian
Chicago
IL
Date:
3/2/2026
5
5555555
The communication with Bryan and the team through every step. The gentle reminders when I needed to do something. The easy process of getting info and forms. Just amazing.
Karen
Sunbury
OH
Date:
3/2/2026
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