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*Pre-approval is based on a preliminary review of credit information provided to Fairway Independent Mortgage Corporation, which has not been reviewed by underwriting. If you have submitted verifying documentation, you have done so voluntarily. Final loan approval is subject to a full underwriting review of support documentation including, but not limited to, applicants’ creditworthiness, assets, income information, and a satisfactory appraisal.
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Fairway Cares is the charitable arm of Fairway Home Mortgage. For over 20 years, Fairway's nationwide network of employees has demonstrated a deep care for the communities and people they serve.

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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Serving borrowers is our number one priority
Real Homebuyer experiences from recently closed loans
5
5555555
Katie was very knowledgeable and helpfu.
Ryan
Abilene
TX
Date:
3/9/2026
5
5555555
Buena comunicacion mucha paciencia
Francisco Jair
Sahuarita
AZ
Date:
3/9/2026
5
5555555
Matt was very knowledgeable and was patient throughout the whole process. He answered all my questions without being frustrated or pushing me to make a decision. Great service.
Marco
Gurnee
IL
Date:
3/9/2026
5
5555555
Santi was wonderful with communication and explanationS. He was very attentive to our needs and questions. Would highly recommend.
Amanda
Willcox
AZ
Date:
3/9/2026
5
5555555
Absolutely love RACHEL she's my only lender I work with.
Sherri
Cibolo
TX
Date:
3/9/2026
5
5555555
Tara was just what I needed. She got me to closing quickly and explained everything.
Richard
Canton
GA
Date:
3/9/2026
5
5555555
Stefen's positivity can't be matched. He was extremely helpful during the entire process.
Janessa
Tucson
AZ
Date:
3/9/2026
5
5555555
Lori was great about communicating the process to me. She kept in touch regularly and assisted with everything I needed.
Bre-Anna P
North Plains
OR
Date:
3/9/2026
5
5555555
Chris and his staff.
Alan B
Miami Beach
FL
Date:
3/9/2026
5
5555555
Vinnie was great from start to finish. Could not thank him enough for his thoroughness and patience with us while we go through our first home purchase!
Francesca
Mineola
NY
Date:
3/9/2026
5
5555555
Troy and his team guided us step by step through the process. They listened to our concerns and helped solve any issues that came up. The fast response time and attention to detail were also greatly appreciated.
Cole
Seattle
WA
Date:
3/9/2026
5
5555555
getting the needed funds a timely manner. Heidi is responsive in follow up. thank you
Scott Wesley
Queen Creek
AZ
Date:
3/9/2026
5
5555555
We just really appreciate how easy and stressfree you guys made the process. The communication was excellent. Uploading documents and completing tasts on the website was easy. We felt really taken care of the whole process. Thank you!!
Zachary
Homewood
AL
Date:
3/9/2026
5
5555555
Ryan's attention to detail made this process great. He did everything he could do to make our home buying experience as smooth as possible. Not only is he knowledgeable but he made sure that we understood every step in the process along the way, which empowered us with the tools we needed to make informed decisions. Ryan was tireless in his service. It's hard to imagine anyone working harder than he did to ensure that the loan process is transparent and clearly understood.
Quinton
High Point
NC
Date:
3/9/2026
5
5555555
we appreciate his time, we're grateful for his help. He's really good at what he does and we'll definitely recommend him Thanks for helping us!
Silvio
Fairfax
VA
Date:
3/9/2026
5
5555555
Jack is very professional and made the entire process very easy for me. He didn't mind all of my questions and helped me understand everything as the process took place.
Alexander
Raymore
MO
Date:
3/9/2026
5
5555555
Quick and prompt communication and always there throughout the entire proces.
Ryan H
Star
ID
Date:
3/9/2026
5
5555555
Brie was attentive to all of my needs and got everything done before I even knew it needed it 🙃. Would recommend!
Blake
Harrisburg
PA
Date:
3/9/2026
5
5555555
Consistent, clear communication and technical expertise.
Robert
Dawsonville
GA
Date:
3/9/2026
5
5555555
always gives us great advice that we trust.
Lisa T
Peoria
AZ
Date:
3/9/2026
5
5555555
Jen was AMAZING and very patient with me, she calmed me when I was having anxiety about anything related to my loan and assured me it was all just part of the process. She walked me through everything, let me know when she needed anything from me and kept me in the loop with everything. I truly wish all of my other transactions in life went as smoothly as my loan experience with Jen.
Penny
Bellefonte
PA
Date:
3/9/2026
5
5555555
Communication was great and Melanie was remained positive at all times
Gary Steven
Gardnerville
NV
Date:
3/9/2026
5
5555555
We were so informed about everything and in a timely manner! Great service and friendly people!!
Heather Lynn
Round Rock
TX
Date:
3/9/2026
5
5555555
christine and sara worked very hard to meet my target closing date and were able to get my mortgage certificate approved. they were able to get these completed in just a couple weeks. they are awesome
Brian T
North Canton
OH
Date:
3/9/2026
5
5555555
Everyone was very helpful an supportive
Hardy
Ripley
TN
Date:
3/9/2026
5
5555555
We received timely updates and communication through the process from start to finish! Polite and professiona!
Sara
Lake Station
IN
Date:
3/9/2026
5
5555555
Andrea was very communicative and worked hard to make sure we closed on time.
Brittany Dare
Dallas
NC
Date:
3/9/2026
5
5555555
Gena was informative, kind, and provided all necessary information to make the process smooth!
Sophie
Dothan
AL
Date:
3/9/2026
5
5555555
Everyone on the team were easy to work with, got everything done in good time and kept me well updated.
William JF
Eugene
OR
Date:
3/9/2026
5
5555555
Don made the mortage process easy. There were many hurdles in the process to get my loan approved. Don worked overtime to get things done. I would definitely refer him to my family and friends!
David
Jefferson
GA
Date:
3/9/2026
5
5555555
- Communication from the whole team was excellent - Portal for submitting information was easy to use - Jerremy and the team are very professional
Ricardo
Phoenix
AZ
Date:
3/9/2026
5
5555555
Friendly and respectful staff who were very helpful throughout the whole process!
Nathanael B
Yorkville
IL
Date:
3/9/2026
5
5555555
Troy was very fast at getting back to us and was so kind throughout the process.
Brianne
Seattle
WA
Date:
3/9/2026
5
5555555
Easy to work with and had an answer for everyone of my questions right away
Dylan James
Laconia
NH
Date:
3/9/2026
5
5555555
Aaron Bush and his team were excellent to work with! They were knowledgable and gave me great advice throughout the process. Jim, Heather and Austin all were more than happy to take calls and work with me thorughout the process. If your in need of a Great Lender to work choose the Aaron Bush Team!!
Joseph
Kennedale
TX
Date:
3/9/2026
5
5555555
I came to Dean with a very unique and tough situation that no other mortgage lender could figure out Dean was the only one to figure it out and he never gave up on me. Now I'm in my FIRST house and I'm loving it all thanks to deans hard work and dedication
Brooklynn
South Elgin
IL
Date:
3/9/2026
5
5555555
Tim and Chelsey made it an easy process!!! Any worries or questions we had, they were there every step of the way and even after!
Ashley
Alvord
TX
Date:
3/9/2026
5
5555555
Bill is very easy to do business with and is always looking out for our best interests
Thomas
Indianapolis
IN
Date:
3/9/2026
5
5555555
Working with my loan officer was honestly one of the best parts of the entire home financing process. From the very beginning, they made me feel comfortable and confident in every step we were taking. They took the time to really explain things in a way that made sense and never made me feel rushed or like I was asking too many questions. What I appreciated most was how responsive and supportive they were throughout the process. Anytime something came up, they were quick to answer, guide me through the options, and make sure I understood what was happening. It felt like they genuinely cared about helping me make the best decision, not just closing a deal. Buying or refinancing can be stressful, but they made the whole experience feel smooth and manageable. I’m truly grateful for their professionalism, patience, and dedication. I would absolutely recommend them to anyone looking for a loan officer who is knowledgeable, trustworthy, and really goes the extra mile!
Aneta
Manhattan
IL
Date:
3/9/2026
5
5555555
Everything was so easy and clear. The entire experience was great and Shelley was amazing even when we changed the home we were purchasing, she was supportive and very quick to respond !!
Derek Andrew
Georgetown
TX
Date:
3/9/2026
5
5555555
Ashlee is the best in the business! We trusted her without exception and her team was amazing too. She is so knowledgable and helped us make the right decisons given her expertise and suggestions.
Nichlas Golden
South Jordan
UT
Date:
3/9/2026
5
5555555
Communication & informative on guiding when to lock in our rate
Emily
West Valley City
UT
Date:
3/9/2026
5
5555555
Detail and ethical
Thao
Houston
TX
Date:
3/9/2026
5
5555555
Lucy was on top of all the paperwork are behind the scenes things and made it a smooth process the whole time
Andrew
Atwater
OH
Date:
3/9/2026
5
5555555
Very helpful and responsive
Nicolette
Poynette
WI
Date:
3/9/2026
5
5555555
everything fell right in line
Michelle Kathleen
Mesa
AZ
Date:
3/9/2026
4
4444444
Tara's team was very responsive and helpful when we had questions or concerns.
John Alan
East Ellijay
GA
Date:
3/9/2026
5
5555555
Chris makes the process easy and we were well informed from start to finish, always knowing the the next step was.
Joseph Richard
Menomonee Fls
WI
Date:
3/9/2026
5
5555555
Process was easy. Dave made sure we knew when we had items that needed signed so the process could flow easier.
Wade
Casper
WY
Date:
3/9/2026
5
5555555
The promptness of text/email responses
Brenda R
Gadsden
AL
Date:
3/9/2026
5
5555555
It was an all around great and easy experience (again)
Harro
Newport Beach
CA
Date:
3/9/2026
5
5555555
Megan is very professional, informativ, patien, and sharp whatvshe what she does best!
Christopher Shaun
Pearland
TX
Date:
3/9/2026
5
5555555
Immediate attention, and quick responses all pleasant to work with
Judith
Roanoke
VA
Date:
3/9/2026
5
5555555
Good communication
Ralph E
Phoenix
AZ
Date:
3/9/2026
5
5555555
The communication, all questions were answered, appreciated how hard brandon worked to get me my home.
Julio E
Pocatello
ID
Date:
3/9/2026
5
5555555
This is our 4th time to use Spencer in the past 6 year and each time has been a very good experience. He is so knowledgeable at what he does and what the real estate market is doing. He 's very easy to communicate with, responding to your questions asap and makes things easy to understand. Its a Pleasure working with him and would recommend him for anyone needing help in securing their loan needs.
Teresa
San Antonio
TX
Date:
3/9/2026
5
5555555
From Day 1 Scott made the process so easy! The communication was there whenever I called, texted, or emailed. The advise was clear and to the point. The requesting of documents process was awesome and never left me guessing if Scott and his team needed anything that I hadn't given him. I would go straight to Scott and his team if myself or anyone needed financial services in the future. Cannot say enough good things about this team!
Stephanie
Basehor
KS
Date:
3/9/2026
5
5555555
Michael is absolutely amazing at what he does. This was my first home purchase and he walked me through every step and helped to connect me with a great real estate agent and insurance agent. He answered all of my weekend texts when viewing properties I thought I might want to put an offer on. I will absolutely use him again for my next home purchase
Samantha Paige
Tallahassee
FL
Date:
3/9/2026
5
5555555
comunication
Charlotte Payton
Henderson
NV
Date:
3/9/2026
5
5555555
Was super easy with everything
Ana M
El Mirage
AZ
Date:
3/9/2026
5
5555555
Steve was attentive and the process was smooth and easy to follow
Scott Rene
Prescott
AZ
Date:
3/9/2026
5
5555555
Available when neede.
Samuel T
Huntertown
IN
Date:
3/9/2026
5
5555555
Very responsive, knowledgeable and thorough in all explanations.
Julie
Park City
UT
Date:
3/9/2026
5
5555555
Abbie is so clear in her communication, compassionate, and hard working. There's no one we would rather work with. She helped us so much throughout the whole process and worked around our very busy schedules to make sure we had all the information we needed. We were pleased from start to finish with our experience!
Mason
Kansas City
MO
Date:
3/9/2026
5
5555555
The people are easy to work with and efficient.
Daniel
Sonora
CA
Date:
3/9/2026
5
5555555
Brian was incredibly communicative and took time to explain everything and make sure we were all on the same page. Extremely friendly and helpful. We felt extremely taken care of.
Truman Cobb
Shawnee
KS
Date:
3/9/2026
5
5555555
Good communication and easy process.
Richard
Newbury
MA
Date:
3/9/2026
5
5555555
The communication was fantastic, the process was overall super smooth and simple.
Cole
Omaha
NE
Date:
3/9/2026
5
5555555
Very attentive and responsive, made the process so easy
Christine
Arlington
VA
Date:
3/9/2026
5
5555555
My experience was absolutely excellent. Michael kept me informed every step of the way and made the entire process smooth and stress-free. I will definitely be working with him and his team again on our next purchase.
Mary
Orange City
FL
Date:
3/9/2026
5
5555555
Candice worked with us from beginning to end, paying attention to every detail. She even worked with us on the weekends to make sure we had everything we needed to make this experience as smooth as possible. Thank you, Candice!
Rebecca
Kilgore
TX
Date:
3/9/2026
5
5555555
We had great communication and felt that we were supported to the best of ability despite changes in the team of people assisting us. All of our questions were answered and information was presented clearly.
Brittany N
Adamstown
PA
Date:
3/9/2026
5
5555555
Karen always replied fast and was very kind. She explained everything thouroughly so that way we understood everything that was going on throughout the loan process.
Julie Anna Gale
Jacksonville
FL
Date:
3/9/2026
5
5555555
Tanner made sure that I was educated and put in the best possible position to purchase my first home. We had a lot of moving parts and he ran through the tape to get the deal done. Really appreciate all of his support and hard work!
Tanner
Roeland Park
KS
Date:
3/9/2026
5
5555555
communication and support
KayLee Sierra
Cincinnati
OH
Date:
3/9/2026
5
5555555
I feel like I received personalized service throughout the loan process and everyone I dealt with went above and beyond to make sure I was informed and comfortable throughout the process.
James Allen
Cartersville
GA
Date:
3/9/2026
5
5555555
Communication was on point: we always knew what was next and when.
Jonathan J
Middleton
WI
Date:
3/9/2026
5
5555555
Great communication and completing tasks in a timely manner.
John R
Georgetown
KY
Date:
3/9/2026
5
5555555
Meredith was absolutely wonderful to work with as my lender during my first home purchase. As a first-time home buyer, the process can feel overwhelming, but she made everything so much easier and more comfortable from start to finish.
MAKENZIE
Granbury
TX
Date:
3/9/2026
5
5555555
Did a great job with any questions also Replied in a fast time.
Devin
Ellicott City
MD
Date:
3/9/2026
5
5555555
Alway answered quickly and took the time to have phone calls with us for further explanation
Nicole
West Bend
WI
Date:
3/9/2026
5
5555555
Ben was absolutely the BEST person to work with. I was new to the mortgage process. He and his team guided me through it with skill, knowledge and a positive attitude every day! We were faced with a few challenges along the way, but Ben and his team never waivered and always kept the ball rolling. They were consummate professionals. I am truly grateful to have worked with Ben, Sierra, Todd and their extended team. Thank you SO much!
Rena
Culpeper
VA
Date:
3/9/2026
5
5555555
They did great job helping me get into my house I closed on time I would like to thank Brain
Romell
Euclid
OH
Date:
3/9/2026
5
5555555
.............
Kenneth
Jonesboro
IN
Date:
3/9/2026
5
5555555
the experience was great. Easy to work with. Definitely would recommend.
Alicia Ann
Grand Junction
CO
Date:
3/9/2026
5
5555555
Clear communication
McKenzie
Waterloo
IL
Date:
3/9/2026
5
5555555
Efficient, clear and friendly communication from start to finish
Ashley
Chicago
IL
Date:
3/9/2026
5
5555555
Brian went above and beyond to make our buying process as easy as possible.
Christopher
Hannibal
MO
Date:
3/9/2026
5
5555555
Maggie and team made the mortgage process a breeze. They kept us up to date the entire process and walked us through each step with detail.
Allison Ann
Elon
NC
Date:
3/9/2026
5
5555555
Rapid responses to address my needs.
Richard Dominick
Columbus
GA
Date:
3/9/2026
5
5555555
Everything was incredible. Hayden's communication was excellent and I could tell that he greatly cared about helping make everything work.
Elizabeth Michelle
Manor
TX
Date:
3/9/2026
5
5555555
The staff were fantastic!
Anton Jamal
Cincinnati
OH
Date:
3/9/2026
5
5555555
Deborah was amazing throughout the whole process!
Abriella
Jonesville
NC
Date:
3/9/2026
5
5555555
Fast, friendly, efficient, and seamless process
William
Richmond
VA
Date:
3/9/2026
5
5555555
The upfront communication, the above and beyond service and the breakdown of knowledge for first time buyers.
Stephanie Lyn
Albuquerque
NM
Date:
3/9/2026
5
5555555
Honestly the entire experience was great! Communication, atmosphere, ability to connect and interact, and work ethic to provide us the best possible experience .
Jonathan Brice
Elon
NC
Date:
3/9/2026
5
5555555
Jeremy and his team made it so easy. Things happened very quickly for us, and Jeremy was always there, start to finish, even on weekends, getting everything together so we could bid and close on our house. He was extremely helpful, responsive, and knowledgeable. We would definitely recommend him!
Pamela Krolczyk
Phoenix
AZ
Date:
3/9/2026
5
5555555
They explained everything in great detail,had good communication and helped us in anyway they could
Gerald
Alabaster
AL
Date:
3/9/2026
5
5555555
Vicky, Vicky made it great. She is awesome and patient and extremely helpful and goes way outta the way to make the loan process as painless as possible.
Andrew Rodger
Fayetteville
PA
Date:
3/9/2026
5
5555555
Quick & easy Everyone was very pleasant
Madaline
Auburn
IN
Date:
3/9/2026
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