Carole took time to fully understand our situation. To me, that was the most important factor in getting us into a home of our own. Because of the releationship Carole established with us, this welcomed in a very comfortable and open communucation platform. Asking questions that I'd normally be afraid to ask, or expressing concerns were no longer a barrier.
Trust is the most important element to gain and the most critical to maintain. Once I knew Carole took the time to listen to our story and expressed a genuine interest, trust was established. I dont know if my wife and I would be unpacking in our own home without the trust I felt with Carole. She was carefully carving a path to closing through consistent communication.
Because of Carole's experience, she was like a crystal ball for us. Before our initial conversation, my wife and I were not sure of where we'd land. The process and timing of everything seemed overwhelming with very little hope. Carole changed all of that. She was a true game-changer for us. We provided initial documentation to Carole and that was the moment that set her experience in motion. Any doubt I felt was nipped immediately with an explanation. Any concerns or questions from me that expressed a negative outlook were answered and backed with reasons of why I should not worry. She took all of my doubt away once she had the documentation she needed. Thats when the experience counted and was felt all throughout this process. Because of experience, I believe Carole knew we were getting into this home early on. Her positive communication lead us to feel more confident each day.
We are incredibly grateful for being placed into a path that lead us to Carole. I know that we are just one of many clients that Carole has helped over the years, but we have no plans of moving which means there will only ever be one Carole for us.
Thank you, thank you, thank you...
