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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
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2022-2024 Culture Excellence Awards/Compensation & Benefits
2021-2024 Culture Excellence Awards/Innovation
2021-2024 Culture Excellence Awards/Leadership
2022-2024 Culture Excellence Awards/Purpose & Values
2021-2024 Culture Excellence Awards/Work-Life Flexibility
2022 Best Mortgage Company to Work For
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Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Kevin was very patient with us during our search, efficien, honest and a great communicator!!
Lisa
Johns Creek
GA
Date:
5/9/2026
5
5555555
What made this experience great is that It felt like Fair Way mortgage company act cared about me and my family
Clarence
Columbus
OH
Date:
5/9/2026
5
5555555
John is reliable, trustworthy and incredibly smart were so glad to have used him for two home purchases now!
Kathryn
Stafford
VA
Date:
5/9/2026
5
5555555
Communication
Tyler
Vancouver
WA
Date:
5/9/2026
5
5555555
Easy, honest, and fast communication.
Sarah
Gulf Breeze
FL
Date:
5/9/2026
5
5555555
Brooklyn assisted me every step of the way and always maintained a friendly, positive attitude. She was knowledgeable and answered questions promptly. I will be sure to recommend her to anyone I know in need of mortgage guidance.
Cameron
Fillmore
MO
Date:
5/9/2026
5
5555555
This was the best experience I have ever had.we where able to do something me and my wife never thought was possible being able to purchase a home while currently owning our current home the process was amazing easy thanks to you and your team
Joseph
Graham
WA
Date:
5/9/2026
5
5555555
Thank you for the exceptional service, Lori and Team. I was impressed with the efficiency and consistency of the team. Extremely easy to work with and the communication was outstanding. And grateful for the professional service and will be in contact to purchase another house through Lori and her team in the future.
Trevor
Tampa
FL
Date:
5/9/2026
5
5555555
Clear communicator, set expectations for those who were unknown with the process, and was always available when needed
Michael
Morris
IL
Date:
5/9/2026
5
5555555
Great service
Timothy
Newton
AL
Date:
5/9/2026
5
5555555
Even On her vacation she was working with us! The entire process was so fast and smooth.
Sarah
Munroe Falls
OH
Date:
5/9/2026
5
5555555
transparent, helpfull and understanding
Federico
Kingwood
TX
Date:
5/9/2026
5
5555555
Thank you Shannon and Team. It is alwyas an awesome experiecne to work with such professionals. You made the lending process a breeze for my client and they are sincerly grateful for the opporunity to work with you. C.C. Harris
C.C.
Temple
TX
Date:
5/9/2026
5
5555555
I was kept on board with the process and I know he gave his all to get me the loan for my
Jennifer
Little Rock
AR
Date:
5/9/2026
5
5555555
Everything from the loanapplication to the closing.
Chassidy
Muncie
IN
Date:
5/9/2026
5
5555555
Good overall experience. Timely correspondence.
Douglas
Manchester
NH
Date:
5/9/2026
5
5555555
Working with Fairway was a reall nice yexperience. Everyone was incredibly patient with me, as I'm not knowledgeabl about the process, and they communicated clearly every step of the way. I always felt supported and informed, and I truly appreciated how professional and kind the entire team is.
Merideth
Sun City
AZ
Date:
5/9/2026
5
5555555
How easy everything was
Jeffrey
Fort Wayne
IN
Date:
5/9/2026
5
5555555
The communication was just phenomenal. Easy to get ahold of, happy to explain the details and eager to go above and beyond with the selling agent.
Matthew
Seattle
WA
Date:
5/9/2026
5
5555555
When we told Jeff Reeves of Fairway Independent Mortgage Corporation we were ready to proceed with refinancing our home mortgage, he took charge and made it happen incredibly fast. Answers to a few questions was all we had to provide. The next thing we knew he was ready to set the closing date. But this closing was different. Instead of meeting with all the involved parties in the attorney's office, a paralegal came to our home. We signed all the documents, thanked him and he was off to his next appointment. Of the 12 closings we have had in our 62-year marriage, this was by far the quickest and easiest. Thanks to Jeff Reeves - Great Job! Based on our experience, we highly recommend Jeff and Fairway Home Mortgage Corporation for your mortgage needs. Horace G
Horace
Date:
5/9/2026
5
5555555
Jason was always helpful and available to answer all my questions and review the home offers with me. I apppreciate his patience over the few months its took me to find a home. I spoke to the realtor for the seller when I received my keys and he told me that this was the smoothest transaction he has had.
Christian
Phoenix
AZ
Date:
5/9/2026
5
5555555
I really appreciated the fast communication
Ruslan
Auburn
WA
Date:
5/9/2026
5
5555555
Communication throughout the entire process was exceptional. At the beginning, I wasn't sure about going through Fairway since I was already pre-approved from another lender. Kristi was able to beat the proposal I received and tailor the loan to meet our need. Throughout the process we received updates at each progess step until closing. At the very end, we had a challenge with the sellers which required a last minute push of our closing. The timely information and guidance Kristi provided, even on a Sunday night, made a stressful situation smooth. Kristi and the full team were phenomenal to work with and I will recommend in the future.
Stephen
Houston
TX
Date:
5/9/2026
5
5555555
Very timely communication
Shannon
Surprise
AZ
Date:
5/9/2026
5
5555555
Quick responses for getting quotes together for houses we were interested in. An easy process when it came to buying a home
Bryant
Covington
GA
Date:
5/9/2026
5
5555555
Went above and
Frank
Red Bank
NJ
Date:
5/9/2026
5
5555555
Jessica finally got us to the closing table something other lenders couldn't do
Angelica
Brandon
MS
Date:
5/9/2026
5
5555555
Kept in touch.
Sheree
Victor
IA
Date:
5/9/2026
5
5555555
This is my second time working with Suzanne, dhe kept me updated on all progres and answered all my questions. If I called or texted. She got back to to me promptly and was always so pleasant and understanding. It was a joy to work with her.
Andrew
San Antonio
TX
Date:
5/9/2026
5
5555555
Torre explained everything clear as day to me! Being a first time homebuyer I had no real knowledge of the process so having Torre. Was amazing!
Shaquan
Blue Island
IL
Date:
5/9/2026
5
5555555
Everthing went smooth.
Rickey
Antioch
CA
Date:
5/9/2026
5
5555555
Everything was smooth, clear, and accesible. Everyone involved was professional and with great customer service.
Janice
Cedar Hill
TX
Date:
5/9/2026
5
5555555
Professional
Jose
Freeport
NY
Date:
5/9/2026
5
5555555
The attentiveness to details
Martha
Hewitt
TX
Date:
5/9/2026
5
5555555
Communication was great through the whole process
Tonya
Decatur
AL
Date:
5/9/2026
5
5555555
Easy to work with
Keith
Barberton
OH
Date:
5/9/2026
5
5555555
Mr Brian is very professional and kind is always willing to help in everything we need
Jesus
Mckinney
TX
Date:
5/9/2026
5
5555555
Easy to work with, app makes things easy to keep updated, personalized experience!
Jennifer
Barberton
OH
Date:
5/9/2026
5
5555555
Giovanny made the process smooth. Communication was always clear and prompt, and he was consistently accessible whenever I had questions or needed guidance. It was helpful how quickly he responded and how he explained everything along the way. This made my experience very positive, and I really appreciated Giovanny's help.
Daniel
Monroe
CT
Date:
5/9/2026
5
5555555
From the initial application to the final signature at closing, the entire process was seamless. They were incredibly responsive, answered all of my questions clearly, and made sure everything stayed on track for an on-time closing. If you want a stress-free mortgage experience, look no further.
Troy
Savannah
GA
Date:
5/9/2026
5
5555555
Andrea and her entire team took attention to all the details and guided us through the process as painlessly as possible
Jessica
Mooresville
NC
Date:
5/9/2026
5
5555555
Tim was always available to answer our questions. He is an extremely good communicator and we felt good about the way he approched things with us. Always informative, responsive and has a happy attitude on top of it all. We are happy we chose him.
Hannah
Kansas City
MO
Date:
5/9/2026
5
5555555
Everyone was very nice and helpful throughout the process. Communication was quick and easy, and I really appreciated being able to text whenever I had questions or concerns. They always responded fast and kept me informed, which made the whole experience feel much less stressful. Great customer service overall!
Jessica
Del Rio
TX
Date:
5/9/2026
5
5555555
Communication was great
Stephanie
Topeka
KS
Date:
5/9/2026
5
5555555
Knowledge, professionalism and communication!
Whitley
Fort Worth
TX
Date:
5/9/2026
5
5555555
Great customer service. Everyone was very efficient kept in contact and let us know what was going on every step of the way.
Julie
Nampa
ID
Date:
5/9/2026
5
5555555
Very clear process and great customer service
Heather
Aubrey
TX
Date:
5/9/2026
5
5555555
Caroline is great ! She is patience and her experience speaks loudly !! Thank you for making this possible for us !!
Martha
Florissant
MO
Date:
5/9/2026
5
5555555
Jessica was great at giving me all the information I needed to make a good decision on the purchase. She was quick and responsive to all my questions. She was vwry patient waiting for my house to sell and getting me into my new home.
Kristin
Townsend
GA
Date:
5/9/2026
5
5555555
Easy & fast process
Michael
Westfield
IN
Date:
5/9/2026
5
5555555
Very well roubded with all the info we need to provide
Marcus
Munroe Falls
OH
Date:
5/9/2026
5
5555555
Denise made the process seamless from start to finish and gave great guidance and helpful tips throughout the entire experience. She was professional, knowledgeable, and always willing to answer questions, which made everything much less stressful. I truly appreciated her communication and support every step of the way.
Rachel
Clearwater
FL
Date:
5/9/2026
5
5555555
Jessica Allen made our home buying process smooth and stress free from start to finish. She stayed in communication with us the whole time, answered every question we had, and worked hard to help get us approved for our home. As first-time home buyers, the process could have been overwhelming, but she made us feel comfortable and confident every step of the way. We truly appreciate her patience, professionalism, and dedication to helping our family reach this milestone. Highly recommend working with her!
Zakeius
Brandon
MS
Date:
5/9/2026
5
5555555
The communication & explanations were extremely helpful!!
Shannon
Greenfield
WI
Date:
5/9/2026
4
4444444
Constant communication of letting us know what needed to be completed
Tessa
Cartersville
GA
Date:
5/9/2026
5
5555555
Exceptional seemless service from beginning to end!
Lia
Moses Lake
WA
Date:
5/9/2026
5
5555555
Very open communication and updates when needed, plus an app that made uploading documents easy.
Kara
Elgin
IL
Date:
5/9/2026
5
5555555
The best team in the business. They went above and beyond to make sure we were able to close on time when there were some issues with the HOA not sending documents on time. The absolute best.
William
West Jordan
UT
Date:
5/9/2026
5
5555555
Clint was very consistent with communication throughout the entire process. He kept me updated every step of the way, clearly explained what to expect next, and made sure I felt prepared ahead of time. His guidance and transparency made the home-buying process feel much less stressful and gave me a lot of confidence throughout the journey. He also moved things along incredibly fast, which made the entire process feel smooth and efficient.
Jasmin
Evansville
IN
Date:
5/9/2026
5
5555555
Great communication and fast at responding! great guy To work with!
Sommer
Sioux Falls
SD
Date:
5/9/2026
5
5555555
La comunicación y onestidad👍
Eva
Russellville
AR
Date:
5/9/2026
5
5555555
The communication and willingness to assist with any and every concern.
Alexander
Ault
CO
Date:
5/9/2026
5
5555555
We had an amazing experience working with Crystal as our mortgage lender. From start to finish, she was knowledgeable, responsive, and incredibly patient throughout the entire home-buying process. She took the time to explain everything clearly, answered all of our questions quickly, and made what could have been a stressful experience feel smooth and manageable. Crystal truly went above and beyond to make sure everything stayed on track for closing, and we always felt like she had our best interests in mind. Her professionalism, communication, and dedication made such a difference for our family. We are so grateful for all of her hard work and would absolutely recommend her to anyone looking for a trustworthy and dependable mortgage lender!
Priscilla Mote
Date:
5/9/2026
5
5555555
Mike is amazing!!! He’s so friendly and helpful. He makes you feel like family and he’s there for you every step of the way. I highly recommend him, he will do everything in his power to get your loan approved.
Renee
Date:
5/9/2026
5
5555555
Thank you, Thank you!!! I would like to extend my sincere gratitude for your guidance and support throughout this process. Your expertise, patience, and dedication were instrumental in helping me navigate each step successfully. I truly could not have accomplished this without your assistance. I am deeply thankful for the time and care you invested, as well as for your consistent professionalism and encouragement. This outcome exceeded my expectations, and I remain genuinely appreciative of your role in making it possible. Please accept my heartfelt thanks for everything you have done. It has made a meaningful and lasting difference.
Keshia
Date:
5/9/2026
5
5555555
Very responsive, thorough, experienced and trustworthy. Best and straightforward experience ever.
Karensa Lin
Milton
GA
Date:
5/8/2026
5
5555555
Very helpful.
Cuong
Winslow
ME
Date:
5/8/2026
5
5555555
I was assisted by Allison Prillaman various times obtaining home mortgages. She is the utmost professional, competent, knowledgeable and trustworthy agent in the business. She is always friendly and respectful and very helpful in every aspect of her business. Allison responds to any questions and provides all necessary information in a timely manner. It’s always a pleasure to conduct business with such a great and talented person. I highly recommend Allison to anyone who needs assistance with mortgage loans.
Nestor Lebron
Date:
5/8/2026
5
5555555
Leslie O. was Amazing! words could not ever express how much we appreciate the work she did for us. Being first time home owners and being young made it hard to understand some things. She explained everything in detail and numerous times if needed. she made buying a home easy. She answered every call and text and every single question we had. we appreciate you 🫶🏼 -alexis
Alexis
Minooka
IL
Date:
5/8/2026
5
5555555
The entire loan process has been extremely smooth and easy plus we got a great rate
Martin Norfleet
Date:
5/8/2026
5
5555555
Scott was clear in what we needed to accomplish, quick to reply when we had questions and fast to help us ensure we found the right home for us and would be able to aquire it. We are so happy now with our home, or neighbors and all that life is offering now because Scott did his job so efficently and with heart.
Sabrina
Redmond
OR
Date:
5/8/2026
5
5555555
Communications were always clear and efficient. I appreciated the speed to closing and how streamlined it all felt. Matthew stayed engaged throughout the whole process and answered all of our questions.
Devin Simpson
Date:
5/8/2026
5
5555555
Hailey was very responsive and willing to evaluate many scenarios. She took the time to answer questions and educate. Highly recommend.
Ben VanGerpen
Date:
5/8/2026
5
5555555
Hailey was very responsive and willing to evaluate many scenarios. She took the time to answer questions and educate. Highly recommend.
Benjamin
Spokane
WA
Date:
5/8/2026
5
5555555
Aaron was very easy to work with and had great
Harley
Williston
ND
Date:
5/8/2026
5
5555555
Communications were always clear and efficient. I appreciated the speed to closing and how streamlined it all felt. Matthew stayed engaged throughout the whole process and answered all of our questions.
Mark
Newnan
GA
Date:
5/8/2026
5
5555555
Great communication. Thanks for your help.
Keith
Indianapolis
IN
Date:
5/8/2026
5
5555555
Jake was very good at communicating with me regularly throughout the process and it was very easy to contact him when I had questions. He's very knowledgeable and easy to work with. I can't recommend him enough!
Gwendolyn
Bloomington
IN
Date:
5/8/2026
5
5555555
5.0 Stars!
Michael Dees
Date:
5/8/2026
5
5555555
Clear communication. Ease of action steps.
Michael
Ocean Springs
MS
Date:
5/8/2026
5
5555555
Friendliness and willingness to help
Rex
Lampasas
TX
Date:
5/8/2026
5
5555555
Gary, Jonathan, and Maria made it GREAT!
Alecia
Marietta
GA
Date:
5/8/2026
5
5555555
5.0 Stars!
Logan Gaston
Date:
5/8/2026
5
5555555
Christina walked us through step-by-step and very broken down language so even I could understand it. was honest and she was even willing to have hard conversations with us. could tell it was more about setting us up for the future then just making a sale. We will use Christina and her team for any circumstances that arise in the future they are simply the best.
Logan
Newark
TX
Date:
5/8/2026
5
5555555
experience, attitude, knowledge
Zina
Phoenix
AZ
Date:
5/8/2026
5
5555555
Beata did an excellent job finding a mortgage solution that met the needs of our family given our specific circumstances. She was invaluable in negotiating an offer and ultimatley was the reason why we were able to get the home. Christina was always very approachable and available whenever we had questions while waiting for the clear to close. We had an excellent experience.
Nada
Winnetka
IL
Date:
5/8/2026
5
5555555
the back and forth comunication Was amazing keeping everyone in the loop
Carlos
Chicago
IL
Date:
5/8/2026
5
5555555
Tom was great to work with! He was always readily available for any questions! He was extremely knowledgeable and made us feel confident in our choices. He kept us informed and the whole process went very smoothly.
Ashley
Newark
TX
Date:
5/8/2026
5
5555555
Val was phenomenal and extremely helpful!
Jennifer
Streetsboro
OH
Date:
5/8/2026
5
5555555
Answered every question, pulled every string, and did it all with the happiest attitude. You made our home buying experience a great one! Thank you. I will 100% recommend you in the future and I appreciate you so much for all you did. -Tim Sparks
Timothy
Minooka
IL
Date:
5/8/2026
5
5555555
Eric was patient during the entire process and helped every step of the way. He went above and beyond to make it as stress free as possible.
Marian
Papillion
NE
Date:
5/8/2026
5
5555555
Michelle was very patient with me and explained things very well throughout the process. She was able to do a bridge loan for me as well as the loan to purchase my new home. She was able to get me a great rate and made the process very easy. I would highly recommend her to anyone needing a mortgage. She will take great care of you!
Brenda
Charlotte
NC
Date:
5/8/2026
5
5555555
Consistent updates, support through the process, added options for moving needs/set up of utilities etc.
Jennifer
Dallas
OR
Date:
5/8/2026
5
5555555
Everything went perfectly—no issues at all. Thank you very much for everything.
Reynaldo
River Grove
IL
Date:
5/8/2026
5
5555555
you are for your people, when I told you I wanted to buy a house. You got right on it. Didn't stop until I had great results...
Athena
Osceola
AR
Date:
5/8/2026
5
5555555
Thank you Mike!
Zachary
Winston Salem
NC
Date:
5/8/2026
5
5555555
Made the whole process seem effortless!
Cole
Oconomowoc
WI
Date:
5/8/2026
5
5555555
made everything fast and easy! She explained each step And what to expec!
Deion
Bryan
TX
Date:
5/8/2026
5
5555555
Pierce was incredibly kind and patient with us and all our questions. He made the process really smooth and easy for us!
Tessa
Issaquah
WA
Date:
5/8/2026
5
5555555
terri and her team did a great job
Patrick
Waterloo
IL
Date:
5/8/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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