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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Info, understanding next steps, any questions i had were immediately addressed in a certious manner, general good pleasant attitude, as a first home home buyer I was spoon fed and hand held through the whole process, easy siging process and accounting of documents, easy going.
Bradley Earl
Williston
ND
Date:
4/29/2025
5
5555555
We received immediate response from our documents and questions
Sampaguita Jael
Savannah
GA
Date:
4/29/2025
5
5555555
Easy to work with.
Twyla Sue
Rhome
TX
Date:
4/29/2025
4
4444444
It was a smooth process given my stress over my limited time window
Curtis M
Greendale
IN
Date:
4/29/2025
5
5555555
Jim is incredibly friendly and approachable, making the entire loan process feel much less stressful. His knowledge and expertise were evident from the start, and he takes the time to explain everything clearly and thoroughly. What stood out most was his genuine passion for helping people—it’s clear they truly care about what they do. I would highly recommend Jim to anyone looking for a dedicated and trustworthy loan officer.
Hannah
Date:
4/29/2025
5
5555555
Very friendly and willing to help all the time thanks.
Lejalem Gemechu
Lawrenceville
GA
Date:
4/29/2025
5
5555555
easy communication
Andrew W.
Long Beach
CA
Date:
4/29/2025
5
5555555
Explaining everything
Jose A
Midland
TX
Date:
4/29/2025
5
5555555
Drew is VERY knowledgeable in this space and works to get the best rate possible. His team ensures all the steps are clear along the way.
Stephen
Enfield
CT
Date:
4/29/2025
5
5555555
Dealing with Cole & Caden made the experience easy, thanks!
Don M
Grand Junction
CO
Date:
4/29/2025
5
5555555
was my first time buying a house and sharon made it easy and great
Wesley
Atmore
Alabama
Date:
4/29/2025
5
5555555
Constant communication and transparency throughout the entire process
Steven Paul
Reidsville
NC
Date:
4/29/2025
5
5555555
Excellent all the way around.
Quentin
Soddy Daisy
TN
Date:
4/29/2025
5
5555555
The communication we received throughout the whole process was amazing. Being first time home buyers, we were very nervout but you and your team made it all easy. You also worked very fast and got us everything we needed well before closing.
Amber
Topeka
KS
Date:
4/29/2025
5
5555555
Michelle, thank you for your prompt and professional service! You answered all our questions quickly and the website was efficient to use, letting us know what items were due and by whom. I know now why our realtor recommends you. You got things done so efficiently and we didn't have to worry about this part of the home buying. i think the thing we appreciated most was your timeliness in all matters, no matter what day or time. Mike and Margaret
Michael
Pasadena
CA
Date:
4/29/2025
5
5555555
Great communication, quick problem solving and very pleasant people
Zalia
Russellville
AR
Date:
4/29/2025
5
5555555
Human caring follow up having me feel well taken care of.
Andrea
Ventura
CA
Date:
4/29/2025
5
5555555
Great communication and fast response
Mahmoud
Lancaster
PA
Date:
4/29/2025
5
5555555
Always there to answer any question when I needed...
Lori
Warren
MA
Date:
4/29/2025
5
5555555
Mrs. Amy was always very timely and very helpful. She answered our questions , she gave us great advice and knowledge on the buying process, and she always did it with so much kindness towards us. She was wonderful!
Jesse Delane
Colfax
LA
Date:
4/29/2025
5
5555555
the whole team was very responsive and clear with communication
Matthew
Shakopee
MN
Date:
4/29/2025
5
5555555
the whole team was amazing. The process was flawless and such an easy experience for us. This is the 2nd time using Dennis and his team and have been super satisfied both times!
Matthew
Ashland
OH
Date:
4/29/2025
5
5555555
Always there to answer my 50,000 new home buyer questions
Cierra
Killeen
TX
Date:
4/29/2025
5
5555555
Tara and her team worked quickly with a challenging loan type and were able to make adjustments as necessary to ensure the short closing deadline was held.
Eric
Atlanta
GA
Date:
4/29/2025
5
5555555
Responsive. GAVE ME OPTIONS BASED ON MY NEEDS WHEN I DIDNT REALLY KNOW THEM.
Marguerite L
Ball Ground
GA
Date:
4/29/2025
5
5555555
Quick simple process
Dakota James
Shreveport
LA
Date:
4/29/2025
5
5555555
Quick easy and simple kelsey helped guid us threw the whole process
Elijah Jacob-Hunter
Paragould
AR
Date:
4/29/2025
5
5555555
Their expertise in every aspect of their work
Caelum M
Butler
PA
Date:
4/29/2025
5
5555555
I appreciated all of the information and guidance that the team was able to provide, considering it was a whole new world of processes for us. Communication was excellent, and I'm glad that the team worked to get us the best deal.
Abigail
Northglenn
CO
Date:
4/29/2025
5
5555555
We appreciated the help with fixing our FICO scores. Steve was very diligent in returning our questions and calls.
Janet Price
Grand Jct
CO
Date:
4/29/2025
5
5555555
Juan is a great person and explains everything in detail . He answered all of our questions and made everything looked so easy.
Johana B
Joshua
TX
Date:
4/29/2025
5
5555555
Easy to work with, great and constant communication . Extremely friendly and made it minimal stress
Kevin Oi Pang
Aiea
HI
Date:
4/29/2025
5
5555555
Smooth process, clear communication, & intuitive website design. Sometimes it did feel that we signed the same documents multiple times, but I understand that may just be the requirements for these processes.
Sierra Cheyenne
Edmonds
WA
Date:
4/29/2025
5
5555555
Gabe was very helpful and patient with us through out our entire home buying process that was a time span of what felt like 2 years, he was very knowledgeable and finding ways to get us approved which led us to finally getting approved and buying our home: he explained everything in detail and always kept us up to date and had excellent communication. We're very thankful to Gabe and his team!
James
Tucson
AZ
Date:
4/29/2025
4
4444444
Matt stays in constant communication with all parties involved.
Ginger
Hampstead
North Carolina
Date:
4/29/2025
5
5555555
Great communication, always timely. I could tell you genuinely cared and were looking for the best option.
Melissa
Peterborough
NH
Date:
4/29/2025
5
5555555
Her being available anytime i had a question and her dedication to making everything work for me
Jaylene
Monticello
AR
Date:
4/29/2025
5
5555555
Rich did a amazing job helping us with our loan! very helpful and did everything possible to help us understand everything
Alen
Lakeland
FL
Date:
4/29/2025
5
5555555
Super efficient and great communication
Paul Francis
Worcester
MA
Date:
4/29/2025
5
5555555
Mark was personable, cheery and very informative. I truly appreciated his quick responses and attention to timelines etc., He patienty walked me thru some challenging tasks without flinching! His kindness and guidance made the entire process seamless and stress-free and I can't recommend his services enough. His team were absolutely marvellous! I felt very fortunate to have him as my loan officer and appreciated all he was able to accomplish for me. Fantastic. Gratitude abounds!
Elizabeth Georgina
North Beach
MD
Date:
4/29/2025
5
5555555
Smooth and seamless
Leslie
Tombstone
AZ
Date:
4/29/2025
5
5555555
Jason took into consideration our situation and tailored a solution specific to us. He is easy to communicate with and presents his information in easy to understand formats.
Yvonne
Fort Collins
CO
Date:
4/29/2025
5
5555555
How quick and smooth everything was. Fast communication!
Jessica
Great Falls
MT
Date:
4/29/2025
5
5555555
Everything about my experience was great!
Abigail
Somers Point
NJ
Date:
4/29/2025
5
5555555
Great working with you. Appreciate your communication throughout the process and the app experience where we could see any open items we needed to complete.
Gabriela
Waukesha
WI
Date:
4/29/2025
5
5555555
Communication!
Zoe L
West Columbia
SC
Date:
4/29/2025
5
5555555
Good service
Julio Alejandro
Chicago
IL
Date:
4/29/2025
5
5555555
Having obtained several mortgages from Fairway in the past my experience has always been very good. Their communication, promptness, attention to detail and professionalism was and is, great. Thank you.
Antonio R
Hummelstown
PA
Date:
4/29/2025
4
4444444
. This has just been a frustrating experience due to my limited knowledge of technology. Jimmy and his team were extremely patient with my many questions and concerns. I do not use a computer, everything was done on my phone slowly.
Tina Joan
Sun City
AZ
Date:
4/29/2025
5
5555555
This was a very difficult loan, so I expected the process to be equally awful. David made it great. I honestly didn't feel stressed about the final outcome because of his communication, willingness to search for options, and just overall pleasantness to work with.
Lynette
Scofield
UT
Date:
4/29/2025
5
5555555
Good follow up and updates.
Charles
Watervliet
MI
Date:
4/29/2025
5
5555555
All was good!
Kevin
Lecanto
FL
Date:
4/29/2025
5
5555555
Kindness, efficiency, speed, and the help they gave my wife and me. Excellent
Miguel
Winston Salem
NC
Date:
4/29/2025
5
5555555
Michelle and her team were awesome to work with! She was very knowledgable, efficient, and pleasant to communicate with. She was very quick to respond and if unable to quickly, she always had someone just as eager to help to respond sooner. She also never complained about getting bombarded with numerous questions about the process and I appreciate her patience =). Thank you!
Kristi
Parker
CO
Date:
4/29/2025
5
5555555
Louise was available to us every step of the way making the process very clear and easy! She had great advice and was so kind and patient with us during our first home buying experienc!
Logan N
Springfield
MA
Date:
4/29/2025
5
5555555
Very responsive and helpful.
Michael Printy
Richmond
VA
Date:
4/29/2025
5
5555555
Brian kept me informed and on track. It was my first time buying a home, and I started the process of gathering information 2 years ago. Brian was extremely helpful back then, and when I found a property this year and learned my bank wouldn't be able to accommodate the 2 week closing date, Brian immediately jumped in to help me get everything completed with Fairway! I truly don't believe I would have gotten my home without Brian's guidence, management, and knowledge.
Rebecca
Aurora
CO
Date:
4/29/2025
5
5555555
Great communication which made it easy and she was very kind and always on top of it!
Gabriel A
Terre Haute
IN
Date:
4/29/2025
5
5555555
This was my first time buying a house and knew nothing about the process. Bryan and his team made it so easy and answered all my questions each and every time. They are amazing.
Theresa
Sonora
CA
Date:
4/29/2025
5
5555555
communication and willingness to walk me through details during the loan process and in the future as it as relates to tax complications provided a lot of comfort as a first time homebuyer
Jaclyn Laurel
Austin
TX
Date:
4/29/2025
5
5555555
Always stayed in contact
Nicholas
Greenville
MI
Date:
4/29/2025
5
5555555
Leslie was very informative and about business. I would recommend her to my family and friends looking to purchase a new home.
Suprena
Kansas City
MO
Date:
4/29/2025
5
5555555
Zach has great communication skills, was prompt to answer any and all questions, and they fact that he was able to package together a loan that worked with our needs and wants is amazing. Dealing with big banks is like trying to work with a brick wall. They have no ability to understand the needs of humans. How Zach and Fairway understand the needs and conditions of the human experince so they know how to MAKE IT HAPPEN :)
Phillip Andrew
Bentonville
AR
Date:
4/29/2025
5
5555555
Amanda and her team were on it every step of the way and we closed in 14 days.
Justin E
Franklin
OH
Date:
4/29/2025
5
5555555
I recently had the pleasure of working with Greg to purchase a new investment home, and I couldn't be happier with the service I received. From the very beginning, Greg was incredibly professional, knowledgeable, and attentive to my needs. Greg guided me through every step of the DCSR loan process, ensuring I understood all my options and helping me secure a great rate. Their communication was top-notch; I never felt left in the dark about what was happening. Greg was always available to answer my questions and provided valuable insights that made a significant difference in my decision-making. Thanks to their excellent service, I highly recommend Greg to anyone looking to buy a house. he truly go above and beyond for his clients!"
Rosana
Sugar Land
TX
Date:
4/29/2025
5
5555555
Her knowledge of her craft . her hard work ethic. her excellent advice in helping us make the right decisions. and her pleasant and friendly personality.
Douglas P
Agawam
MA
Date:
4/29/2025
5
5555555
Diane made the transitio very pleasant.
George H
Ocala
FL
Date:
4/29/2025
5
5555555
Working with Bryan on my mortgage was truly a great experience from start to finish. What stood out most was how personable and approachable he was throughout the entire process. Buying a home can be overwhelming, but Bryan made it feel much more comfortable and manageable. He took the time to really get to know me, understand my goals, and explain every detail in a way that was easy to understand. His friendly and down-to-earth attitude made it easy to ask questions — and he always responded with clear, thoughtful answers. It never felt like just a transaction; it genuinely felt like he was invested in helping me succeed. Bryan was also extremely responsive, keeping me updated at every step and making sure nothing fell through the cracks. His combination of professionalism, deep knowledge, and personal touch made a potentially stressful process feel smooth and even enjoyable. I would absolutely recommend Bryan to anyone looking for a mortgage lender who is not only skilled and efficient but also truly cares about the people he works with. Thank you, Bryan, for making this such a positive and memorable experience!
Corey
Soulsbyville
CA
Date:
4/29/2025
5
5555555
Great Team , very knowlegeable . Communication was superb.
Jay Robert
Tucson
AZ
Date:
4/29/2025
5
5555555
Just helped a lot along the way and kept me informed about everything
Craig
Leland
NC
Date:
4/29/2025
5
5555555
What a great experience this was buying a home with Mike. He really made the process run smoothly and always had time to answer a question or explain a process. I can't say thank you enough for the work he did. Highly recommend using Mike.
Anthony Vincent
Dry Prong
LA
Date:
4/29/2025
5
5555555
John and the team went above and beyond to help us
Joshua
Holden
MO
Date:
4/29/2025
5
5555555
She was fast efficient, we closed in less then 30 days. Effortless process, no stress and she responds anytime. She's the best.
Jestina
Pleasant Hill
IA
Date:
4/29/2025
5
5555555
Dan was responsive and advocated for us. He is also an effective communicator and great to work with.
Donna
Coupeville
WA
Date:
4/29/2025
5
5555555
La ayuda y la atención
Jesus Raul
Eagle Pass
TX
Date:
4/29/2025
5
5555555
Communication was great
Sue Ellen
Ocean Pines
MD
Date:
4/29/2025
5
5555555
Matt was very professional and on top of things all the way up until the closing. He was very knowledgeable and communicated everything he could and was there to answer any questions we had. As first time homebuyers it was a little overwhelming but he made the process as simple as he could!
Kyle David
Holly Ridge
NC
Date:
4/29/2025
5
5555555
Anne kept us informed of all next steps and tmade the process so easy for us!
Katherine Grace
Whitefish Bay
WI
Date:
4/29/2025
5
5555555
Great service !
Alexander
Sugar Grove
NC
Date:
4/29/2025
5
5555555
Mike was diligent and honest from day one. He always had my best interest in mind.
Jacqueline Potter
Litchfield
NH
Date:
4/29/2025
4
4444444
Overall everything was grea, but I was disappointed that th underwritinfo was so slow. they should have asked for necessary paperwork before the last week prior to closing.
David
Ocala
FL
Date:
4/29/2025
5
5555555
The weekly check-ins kept us completely in the loop. We truly felt like Michael had our back throughout the entire process. Selling a house in one state and buying in another can be incredibly stressful, but he made it so much easier. He was clearly very knowledgeable and helped everything go more smoothly from start to finish.
Daniel
Leesburg
FL
Date:
4/29/2025
5
5555555
Stephanie was always very responsive and available to answer my many questions. As a first-time home buyer, I was nervous, but she made everything clear and gave me peace of mind.
Brianna
Corning
CA
Date:
4/29/2025
5
5555555
Very smooth transactions and communication. Thanks for working with us through 2 houses, 1 that did not work out.
Alexander James
Morrison
CO
Date:
4/29/2025
5
5555555
Zach was always willing to provide explanations to any questions we had. He was also great at making sure were were aware of any and all information.
Victoria
Greenbelt
MD
Date:
4/29/2025
5
5555555
Michael was extremely easy to work with, knowledgeable, and helpful! I would definitely recommend Michael to others. He responded very quickly to any questions I had and set my mind at ease.
Tyler J
Sanford
FL
Date:
4/29/2025
5
5555555
Ted made everything easy and clear to understand. Any time we had a question there was no judgement but made sure we understood completely.
Bailee
Lake Stevens
WA
Date:
4/29/2025
5
5555555
wanderfull an amazing
Reena
Louisville
KY
Date:
4/29/2025
5
5555555
She was on top of it at all times.
James
Hermitage
AR
Date:
4/29/2025
5
5555555
The whole process is simple .
Cody
Amity
AR
Date:
4/29/2025
5
5555555
Bob was always there to help us understand what and why. Always willing to hop on a call to show us visuals. He is great to work with and he he is very thourough.
Michelle L
Janesville
WI
Date:
4/29/2025
5
5555555
Kerensa constantly kept me informed and answered all my questions. I really felt like she cares about me and my well being during the whole process
Jodi
Muskegon
MI
Date:
4/29/2025
5
5555555
Evelyn's kindness and communication made this experience great. I loved that she always answered my phone calls and questions—she was incredibly responsive and patient throughout the entire process. She walked me through the loan documents step by step and even texted me helpful reminders, which made everything feel more manageable. Evelyn's kindness, professionalism, and clear communication truly made this experience smooth and stress-free. I'm so grateful to have worked with her!
Alexandra Magdalena
Bensenville
IL
Date:
4/29/2025
5
5555555
Great communication with Megan and her team. Megan was also very responsive.
Mike
Oak Forest
IL
Date:
4/29/2025
5
5555555
You and your team were very attentive and helpful
Amanda V
Oak Forest
IL
Date:
4/29/2025
5
5555555
Jenna and team made this process quick and painless. There wasn't a single moment when I felt that I was missing information or questioning the guidance that was being provided. I really appreciated how human Jenna was. In my past experiences with home purchases, the conversation is impersonal and cold. This was not the case when working with the Fairway team.
Joshua David
Wilmington
NC
Date:
4/29/2025
5
5555555
Lee was transparent and honest with anything and everything that was needed to get to closing. When other lenders were scared to be honest, Lee was more than helpful and went above and beyond to get the job done.
Quinton
Cheyenne
WY
Date:
4/29/2025
5
5555555
Garett responded to every question I had quickly and in a professional and positive way, especially since my husband and I were first time home buyer and we knew nothing about the process. The app was also super easy to use and made uploading all documents a breeze
Sarah Jessica
Hillsborough
NH
Date:
4/29/2025
5
5555555
Helped us out and answered the phone whenever we had questions.
John Conner
Atlanta
GA
Date:
4/29/2025
5
5555555
Knowledgeable, always available, smooth process
Logan
Fort Wayne
IN
Date:
4/29/2025

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers