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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Made the stressful process super easy. If I ever decide to buy another house, I'll be contacting y'all again.
Randall
Lake Jackson
TX
Date:
7/7/2026
5
5555555
Jason and the rest of Fairway Mortgage staff was very helpful and quick to respond to any questions. Extremely helpful and concise group to work with!
Michael
Thatcher
AZ
Date:
7/7/2026
5
5555555
i knew nothing about the whole loan process. bob made it understandable and explained everything as many times as it took to understand.
Nathaniel
Sun Prairie
WI
Date:
7/7/2026
5
5555555
Jeff and his team were very helpful and would answer any questions that we had in a very timely matter. They made our lives a lot easier and that was a big deal to us.
Ezekiel
Sioux Falls
SD
Date:
7/7/2026
5
5555555
Very quick response time and did a great job explaining things for me as a first time buyer. He also made the extra effort to keep me informed the entire way.
Alex
Madison
WI
Date:
7/7/2026
5
5555555
Carlie is always attentive and available for questions. She kept me updated throughout the entire process.
Keneshia
Miami
FL
Date:
7/7/2026
5
5555555
Bruce did a great job. He always answered any questions we had and guided us through the home buying process
Hilary
Omaha
NE
Date:
7/7/2026
5
5555555
Christie made herself available at all times and explained everything thoroughly. She even answered calls on holiday weekends!
Joseph
Princeton
NC
Date:
7/7/2026
5
5555555
Heather made everything so easy! I texted or emailed questions and she called me within a few hours to talk over everything and make sure I knew what was happening every step of the way!
Bailey
Indianapolis
IN
Date:
7/7/2026
5
5555555
Personal service, great communication, attention to detail, patience with our lack of technical savvy
Sandra
Mccordsville
IN
Date:
7/7/2026
5
5555555
on top of everything ! Thank you !
Frank
Moreno Valley
CA
Date:
7/7/2026
5
5555555
Quick easy application. Willing to work with our situation.
Raymundo
Portage
WI
Date:
7/7/2026
5
5555555
I am extremely satisfied. Mike was proactive, transparent, and quick to answer our questions. The online portal was intuitive and uploading documents was incredibly easy.
Amy
Draper
UT
Date:
7/7/2026
5
5555555
The quick responses. The positive attitude. The direct and forward mindset. The flexibility and more
Alexander
Mesa
AZ
Date:
7/7/2026
5
5555555
It was very smooth and all of our questions or problems were addressed right away.
Ashley
Gig Harbor
WA
Date:
7/7/2026
5
5555555
Very good communication and communication explanation of things
Nicholas
Springfield
MA
Date:
7/7/2026
5
5555555
Marina was very personable & communicative . She answered all questions and explained everything to us thoughtfully . She even showed up at our closing!
Leah
North Grafton
MA
Date:
7/7/2026
5
5555555
His flexibility on financing options and the knowledge to explain them to a Luddite like me!
Andrew
Pendergrass
GA
Date:
7/7/2026
5
5555555
Made easy and understandable
Hugo
Streamwood
IL
Date:
7/7/2026
5
5555555
The communication. The explanations. Details.
Nick
Chicago
IL
Date:
7/7/2026
5
5555555
your whole team made the entire experience easy. Would 100% recommend to a friend
Michael
Whitinsville
MA
Date:
7/7/2026
5
5555555
Paige and her team are very helpful.
Cayanne
Houston
TX
Date:
7/7/2026
5
5555555
We truly cannot say enough wonderful things about Lacy and the Rome Team. From day one, they were efficient, caring, and trustworthy—and they continue to be available for any questions we have. What could have been a stressful experience was absolutely seamless; we kept waiting for unexpected issues, and they never came. We highly recommend this team. Thank you for making our experience exceptional.
Barb
Date:
7/7/2026
5
5555555
Clear communication and consistent explanations!
Joseph
Sahuarita
AZ
Date:
7/7/2026
5
5555555
Review on Google :)
Carolina
Cumming
GA
Date:
7/7/2026
5
5555555
Prompt respons time and easy ro to work with. I felt like my lenders add me in their best interest .
Christy
Biloxi
MS
Date:
7/7/2026
5
5555555
Great communication, never felt like I was asking a dumb question, and super flexible with phone call/text on short notice.
Lauren
Olathe
KS
Date:
7/7/2026
5
5555555
He was incredibly proactive throughout the entire mortgage process, keeping me informed at every stage and answering all my questions promptly. Their professionalism and deep knowledge made a complex financial transaction feel straightforward and stress-free."
Naron
Rose Hill
NC
Date:
7/7/2026
5
5555555
Communication!
Chloe
Grand Junction
CO
Date:
7/7/2026
5
5555555
Josh and the Penland team have been extremely organized, communicative, and thorough throughout the entire transaction process. The entire team is very proactive and kind! I really enjoyed working with the team and I'm so glad I decided to go with Fairway Mortgage with Josh Penland! Thank you for all your help and support to make this a smooth process!
Susan
Round Rock
TX
Date:
7/7/2026
5
5555555
Communication was excellent and quick response times! Helped me understand what was going on thru the whole process!
Arlene
Sheffield
TX
Date:
7/7/2026
5
5555555
Manuel answered all my questions and was great at communicating with me.
Denice
Merced
CA
Date:
7/7/2026
5
5555555
great advice and showed genuine care for our family throughout the whole process
Neil
Lindenhurst
IL
Date:
7/7/2026
4
4444444
In general communication was punctual and smooth. Everything online and with the loan application account was smooth and transparent.
Andrew
Manhattan
KS
Date:
7/7/2026
5
5555555
Jim was always available with good information and good energy. He's persistent in the best way and we felt taken care of.
Regan
Lake Oswego
OR
Date:
7/7/2026
5
5555555
Very understanding my needs and moving quickly to getting my loan done and was very friendly and professional.
Joan
Maysville
GA
Date:
7/7/2026
5
5555555
service was fast and employees were great to work with
Amy
Daphne
AL
Date:
7/7/2026
5
5555555
Mike handled everything with efficiency and made this entire experience wonderful
Kane
Mc Henry
MS
Date:
7/7/2026
5
5555555
Responsiveness, simple explanations
Heather
Brighton
MA
Date:
7/7/2026
5
5555555
Kim, as you know we had the issue with the lender credit in the beginning. That issue fractured the trust in the process, despite it being resolved. I wish that did not happen, because everything else worked out great, but I felt like I had to be extra dilligent after that hiccup.
Ahmad
Woodbridge
VA
Date:
7/7/2026
5
5555555
The hard work put in, in a short time to approve and process the loan.
Joshua
Navassa
NC
Date:
7/7/2026
5
5555555
It was a pleasure working with Shannon. Her communication was top notch from start to finish. She took an uncommon situation and turned it into a happy home owner. Can't wait to work woh her again.
Steven
Temple
TX
Date:
7/7/2026
5
5555555
very profesional crew.
Mario
New Caney
TX
Date:
7/7/2026
5
5555555
Very informative, made time to discuss anything even later in the evenings.
Gavin
Waconia
MN
Date:
7/7/2026
5
5555555
This is our third time working with Barry, first a condo purchase, a refinance on that condo, and then a new home purchase. This experience like all other prior experiences was fantastic. Barry is responsive, great at explaining things, and his production assistant Kevin Maher is also very helpful and informative. While selling and buying a home at the same time is inherently stressful, Barry and his team make it as seamless and frictionless as possible and it is almost magic given the size of these transactions. They are also able to go from accepted offer to close very quickly. I will always highly recommend Barry to friends and family!
Brian
Seattle
WA
Date:
7/7/2026
5
5555555
Leigh made the process smooth and kept us informed. She is amazing!
Nancy
Guyton
GA
Date:
7/7/2026
5
5555555
It was really easy and fast. We were able to do most of it online.
Kristina
Derby
KS
Date:
7/7/2026
5
5555555
You were very attentive and helpful with everything through my mortage and closing processes.
ALYSON
Orange Park
FL
Date:
7/7/2026
5
5555555
Everything
Angel
Evanston
WY
Date:
7/7/2026
5
5555555
Matt made this process super simple and laid back! He was very easy to work with! I responded to any question I had very timely and was super friendly. I would definitely recommend Matt and Fairway to anyone in the future!
Alexander
Starbuck
MN
Date:
7/7/2026
5
5555555
Rob was quick and proactive while we were looking for potential houses to purchase.
Rob
Saint Anthony
MN
Date:
7/7/2026
5
5555555
Second time around with Amanda from Fairway. Amanda knows the business so well and is able to articulate complicated terminology in a way that the average home buyer can understand. She is always looking out for our best interests and presenting multiple options to offer us flexibility. If we ever buy again, we will go for a third time around with Amanda.
Tyler
Brookville
OH
Date:
7/7/2026
5
5555555
Consistent Communication with you and the entire team. Problem solved quickly to overcome a hurdle to ensure the close stayed on track.
Rachel
Van Alstyne
TX
Date:
7/7/2026
5
5555555
The thoughtfulness, insight, timeliness and expertise in working with Karl. Not our first go around with him and will continue to work with him in the future should the occasion arise.
Heather
Tucson
AZ
Date:
7/7/2026
5
5555555
Ben did it all. From walking us through property specific cost worksheets and closing cost numbers to being available to chat whenever we needed it, Ben made our first time home buying process seamless. All while centering trust and transparency every step of the way. Whether its your first or one of many, I would recommend Ben to anyone who is buying a home.
Katelyn
Exeter
NH
Date:
7/7/2026
5
5555555
Working with Jessi was a great experience, she was very helpful and extremely responsive with getting back to me.
Anthony
Greenfield
WI
Date:
7/7/2026
5
5555555
Patience, very informed about the process, always available for questions, very knowledgeable.
Phillip
Meridian
ID
Date:
7/7/2026
5
5555555
There's nothing better than having wonderful people work for you behind the scenes on a new life opportunity these ladies were great
Sara
New Richmond
OH
Date:
7/7/2026
5
5555555
Adam made sure we were aware of the entire process and guided us through it all. He made the process smooth.
Janell
Tucson
AZ
Date:
7/7/2026
5
5555555
Lyndee and her team were very responsive and flexible. They were very knowledgable and helped us understand all of our options while navigating this new field!
Elise
Park City
UT
Date:
7/7/2026
5
5555555
Louise was very helpful in answering all of our questions and explaining the process. Louise was especially responsive and readily available to speak with us.
Mary
Wilbraham
MA
Date:
7/7/2026
5
5555555
Keith is the ultimate professional. He knows all the ins and outs of the process. He and his team work seamlessly i have successfully completed 3 home loans with Keith and he will be the only loan professional I will work with. I have total confidence with Keith's answers or recommendations.
Lisa
Gig Harbor
WA
Date:
7/7/2026
5
5555555
Great communication, very helpful, patient, flexible, and knowledgeable.
Angela
Forest Grove
OR
Date:
7/7/2026
5
5555555
I feel like the entire home buying experience from start to finish was handled in a timely and professional manner. Very pleased with how much of the process was completed online and not in person.
Katlyn
Graham
NC
Date:
7/7/2026
5
5555555
Made the process easy
Blake
Graham
NC
Date:
7/7/2026
4
4444444
It was a quick yet slightly confusing process, however lack of information was my mistake. I enjoyed the access on the mobile app and the housewarming magnet was a cool touch.
Andrew
Hibbing
MN
Date:
7/7/2026
5
5555555
Cheryl was very attentive and helpful throughout the whole process. Alwyas very responsive and kind.
Michael
Norwell
MA
Date:
7/7/2026
5
5555555
Very easy process that was straight forward. Everything was explained throughly especially for a first time home buyer
Lindsey
Wauwatosa
WI
Date:
7/7/2026
5
5555555
Good communication, quick respones, attention to detail
Scott
Montgomery
TX
Date:
7/7/2026
4
4444444
It was ok. It was very long and there were many duplication of work that increased entire effort and time spent
Ewere
Cypress
TX
Date:
7/7/2026
5
5555555
Amy is truly fantastic!
Lauren
Euless
TX
Date:
7/7/2026
5
5555555
Everything went super smoothly and all questions were answered.
Porscha
Montgomery
TX
Date:
7/7/2026
5
5555555
Always there to help no matter what the problem
Pamela
Greenwood
SC
Date:
7/7/2026
5
5555555
Marybeth was great at communicating next steps with me and keeping in contact throughout the entire process.
Brianna
Wilmington
DE
Date:
7/7/2026
5
5555555
Debbie, you and your team give outstanding customer service! You have gone out of your way to help me find homeowners insurance and watched the rates flucuate with me and gave me confidence to lock in at the right time during these unpredictible times. You have always made me feel like I was your only client. So caring, kind, thoughtful of my needs during a stressful time. I speak so highly of you and will always be grateful for you and all you did for me!
Cynthia
Saint Joseph
MN
Date:
7/7/2026
5
5555555
Quick responses , open to feedback
Aliya
Germantown
MD
Date:
7/7/2026
5
5555555
Just overall communication and help no matter the time it was .
Jamie
Newville
PA
Date:
7/7/2026
5
5555555
As a Realtor, my reputation depends heavily on the partners I recommend to my clients, and Christiaan is absolutely top-tier. He is incredibly knowledgeable, always finding the right financial solutions and navigating guidelines with total expertise. Communication was flawless from start to finish and Christiaan is friendly, approachable, and always answers calls and texts right on time. Having a proactive lender makes a massive difference in getting a deal to the closing table smoothly. I cannot recommend Christiaan enough to both buyers and fellow agents!
Arvinder
Jarrell
TX
Date:
7/7/2026
5
5555555
Justin was great to work with throughout our home-buying process. He was knowledgeable, responsive, and always took the time to answer our questions with patience and kindness. His professionalism and care made a stressful process much easier. Highly recommend!
Linh Thuy
Kent
WA
Date:
7/7/2026
5
5555555
They make sure that we where taking good careof care of any information we neede, and always he will send us information about how to take care our personal information, and neve hesitate to answers a question, it didn't matter how many time we ask, Thank you for everything you did for us in our happy home, and when we finally got to meet him, it was like we new each other for ever, love his attitude, keep up the good work that you do.
Beatriz
National Park
NJ
Date:
7/7/2026
5
5555555
I l the options that were available
Doug
Cle Elum
WA
Date:
7/7/2026
5
5555555
Constant communication to ensure the process stayed on schedule and hello was completed.
Margie
Ocean Springs
MS
Date:
7/7/2026
5
5555555
Lori was very accessible and explained everything very well. She made the experience great.
Craig
Grafton
WI
Date:
7/7/2026
5
5555555
Everything went smoothly and on time.
Kevin
Crown Point
IN
Date:
7/7/2026
5
5555555
Professional, kept us updated on next steps and what to expect.
Christine
Panama City
FL
Date:
7/7/2026
4
4444444
Our closing was delayed, but he helped us through the process and made everything go smoothly.
Jiyoon
Solon
OH
Date:
7/7/2026
5
5555555
communication and getting our questions answered
Brett
Winfield
IL
Date:
7/7/2026
5
5555555
There was really great communication. Shannon and team took the time to make sure we were informed throughout the entire process. Highly recommend.
Zachary
Little River Academy
TX
Date:
7/7/2026
5
5555555
Ricardo was ok too of everything and took good care of my partner and I during this transaction. He ensured we understood and were well informed thr the process and made our home buying experience amazing. Thanks!
Emily
Odenton
MD
Date:
7/7/2026
5
5555555
Great help for a new person in states.
Raghunath
Temple
TX
Date:
7/7/2026
5
5555555
Quick communication and straight forward questions
Martin
Glendale
AZ
Date:
7/7/2026
5
5555555
Excellent, open-line of communication. I was made aware of every step along the way and all of our questions were answered in a timely manner! Great team to work with!
Melissa
Trussville
AL
Date:
7/7/2026
5
5555555
Clear and prompt
Robert
Louisville
KY
Date:
7/7/2026
5
5555555
very easy process. No big hoops to jump through. Always kept informed.
Andrew
Ridgeville
SC
Date:
7/7/2026
5
5555555
Michela was always happy to take our phone calls or return them if she was busy. She answered all our questions in a patient and professional manner, and guided us whenever we needed help with the technology that is part of the loan application process.
James
Loudon
TN
Date:
7/7/2026
5
5555555
Ben was patient and willing to explain the mortgage process every step of the way. He helped us feel prepared at each juncture of the home-buying experience. We'd recommend Ben to anyone!
Cal
Exeter
NH
Date:
7/7/2026
5
5555555
Positive attitude
Eddie
Scarsdale
NY
Date:
7/7/2026
5
5555555
Good communication, walked through different loan options, explaining the best ways and loan that worked for me.
Dulce
Milwaukie
OR
Date:
7/7/2026
4
4444444
Easy, fast, reliable
Briauna
Lucedale
MS
Date:
7/7/2026
5
5555555
Anna and her team had great communication. They explained thoroughly when I had questions. They were prompt, responsive, and kept me on track with all of the documents and signatures required with these types of loans. I would not hesitate to refer others to Anna and will contact her for any of my own future purchases.
Brandon
Meridian
ID
Date:
7/7/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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