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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

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Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
everything was smooth and fast, and everyone was amazing to us.
Michael Anthony
Crystal City
TX
Date:
3/31/2026
5
5555555
As expected
Deborah Ann
Charlotte
NC
Date:
3/31/2026
5
5555555
Steph was very knowledgeable and made each step very informative and pleasant. I was a little nervous how the document process would go, but Fairway made everything easy. I would truly recommend Steph and Fairway Mortgage to anyone! Thank you!
Martha M
Lititz
PA
Date:
3/31/2026
5
5555555
Everything was wonderful from start to finish.
Jerri D
Gainesville
GA
Date:
3/31/2026
5
5555555
Chris was an incredible asset to our first time home buying journey. He was very helpful walking us through the process and answerng all of our questions. He was incredibly responsive and always there to help. Would recommend him to everyone!
James William
Arlington
VA
Date:
3/31/2026
5
5555555
Ben helped us get everything done quickly and efficiently so we could meet our closing date. He was incredibly responsive and always there to answer our questions, no matter the time of day. We truly appreciated all of his help!
Lydia
Princeton
MN
Date:
3/31/2026
5
5555555
Chris and his team continuously updated me on the process and status of my loan application throughout the entire process.
Carolyn L
Harrisburg
PA
Date:
3/31/2026
5
5555555
Great mortgage loan experience from start to finish . The process was smooth , communication was clear. Leo was professional, responsive , and made the entire process stress free.
Liliana
El Mirage
AZ
Date:
3/31/2026
5
5555555
Erin and Debbie were awesome and always available to answer any questions I might havw
Carol B
Cartersville
GA
Date:
3/31/2026
5
5555555
Jeff is kind, courteous and professional. He is very knowledgeable and goes the extra mile everytime. He is always available to help with any questions. I very much appreciated the way he responded quickly to my emails and was available by phone whenever I called. I highly recommend working with Jeff! I will be referring anyone I know who needs these type services to Jeff without hesitation.
Cynthia Ann
Independence
MO
Date:
3/31/2026
5
5555555
Sharla and her team are my one and only call for all things mortgage. Buying, selling or refinance, I've have amazing experiences every time. They are intelligent, efficient and always cheerful. They always make the process a breeze.
Natalie
North Salt Lake
UT
Date:
3/31/2026
5
5555555
Mary, Lisa & team have always been extremely responsive & have provided multiple options for consideration for all of our financing needs. Our recent experience was no different. Mary helped us find the best option for our needs & Lisa & the team were so quick to have everything put together. It helps us to know we have people like you that we can count on!
Brandon
Herriman
UT
Date:
3/31/2026
5
5555555
John was positively wonderful to work with. As first time home buyers we were new to the process and weren’t sure what to expect. John walked us through everything, explained the process as we went, let us poke him repeatedly with our dumb questions, and coordinates with our realtor to make the process extra smooth. He showed up to our closing as well and gave us a thoughtful housewarming gift which was super sweet of him!
Jesse
Austin
TX
Date:
3/31/2026
5
5555555
Refinancing this house was done well. We thought we were going to get a 15 year mortgage that turned into a 20 year mortgage. Processing the loan proceeded very well.
Carol Virginia
Hutto
TX
Date:
3/31/2026
5
5555555
Josh kept me informed during the process and answered my questions. He is very knowledgeable about the mortgage industry. Working with him was a pleasure!
Carol M
Nampa
ID
Date:
3/31/2026
5
5555555
Great communication and very helpful for this being our first time!
Sarah
Argyle
TX
Date:
3/31/2026
5
5555555
Beth was very informative, pleasant and just a delight to work with. If anything came up Beth made sure to keep us notified and handled everything with ease and smile. I absolutely loved working with her and will be recommending others.
Samantha
Ozark
AL
Date:
3/31/2026
5
5555555
Availability was great, willingness to answer my millions of questions, everything was straightforward, all documents were processed very timely as well especially with all of the pivots that our deal went through. Generally, just a very pleasant person to work with, I genuinely appreciated all the conversations with Melissa, she was truly a delight!
Samuel J
Myrtle Beach
SC
Date:
3/31/2026
5
5555555
Josh and his team just made it happen. Communication was great, and any minor hiccups along the way were handled decisively and quickly.
Nick Allen
Granton
WI
Date:
3/31/2026
5
5555555
We have always loved Mike! Very personable and willing to answer any questions.
Mckenna
Wellsville
UT
Date:
3/31/2026
5
5555555
Chris directed us on what to do exactly. Guided us thru it
Kathy
Trinity
NC
Date:
3/31/2026
5
5555555
Quick communication
Natasha
Brainerd
MN
Date:
3/31/2026
5
5555555
Exceptional, timely communication
Christine
Historic New Castle
DE
Date:
3/31/2026
5
5555555
As a first time homebuyer, I was very nervous about the home purchase and financing process. Steve made the process so simple and painless. He explained every step of the process and answered all of my questions extremely quickly. He's got a great personality and is very professional to work with as well.
Rachel Tacci
Woodbridge
VA
Date:
3/31/2026
5
5555555
she was very kind and patient.
Karina
Indio
CA
Date:
3/31/2026
5
5555555
The communication was through and clear. We knew we could contact you if we had questions or needed clarification. Awesome customer service and prompt responses!
Emily
Bend
OR
Date:
3/31/2026
5
5555555
Justin was extremely responsive & answered all of our questions!
Marisa Mahealani
Honolulu
HI
Date:
3/31/2026
5
5555555
I love working with Heidi and her team! They are available to ask questions and I know I can trust them to lead me in the correct directio.
Lu Ann
Prescott
AZ
Date:
3/31/2026
5
5555555
Quick to respond. Quick to perform. Informative and friendly!
Cristiano
Austin
TX
Date:
3/31/2026
5
5555555
We appreciated how communicative and easy to reach you were during the process. We are first time homebuyers and you offered really helpful insight and advice when we needed it!
Hannah Wing Yun
Chicago
IL
Date:
3/31/2026
5
5555555
Mark and the team were so attentive and really helps us make important financial decisions. Our whole experience from buying to refinancing has been smooth, quick and enjoyable, which is alot to say about purchasing a home or refinancing. The team was efficient and knowledgable all while having a smile on.
Abigayle
Kansas City
MO
Date:
3/31/2026
5
5555555
Chad and Kyle were great to work with. We used Fairway for our initial mortage, and now for our refinanced mortgage. Both processes were straightforward and easy to complete. They were patient with our questions, and explained everything really well. 10/10 would recommend!
Patrick
Dyer
IN
Date:
3/31/2026
5
5555555
Ollie and his team were so incredibly responsibe and helpful. they didn't miss a single detail and I felt so comfortable knowing they were taking care of everything for us.
Kelley Ann
Mound
MN
Date:
3/31/2026
5
5555555
Howie was responsive even after hours. He made it happen quickly. He commmunicated very clearly and was always approachable. Definitely the easiest financing experience I've ever had. And I've had a few!
Lara Bahar
Fairview
NC
Date:
3/31/2026
5
5555555
Sheri and Team are the real deal. Its an amazing mix of Knowledge, Expertise, Advice, Promptness, Care, Attention to Detail, Service and Kindness. Wow they are the best. So grateful we found them.
Jose Filiberto
Laie
HI
Date:
3/31/2026
5
5555555
Mike talked through the process with my partner Paul at length. Generally easy process to re-finance. Thanks Mike!
Sarah
Laconia
NH
Date:
3/31/2026
5
5555555
Very pleasant and straightforward experience appreciate how easy the team made this process
Conor
Hermitage
TN
Date:
3/31/2026
5
5555555
EVERYTHING!! Steve made me feel like this was his problem to solve and not mine with everything from helping me navigate the loan process to even helping me eleminate houses from our list to hand picking home owners insurance ect. He was great and still is I would definitely use him and refer him to anyone I know they would be in great hands thanks again Steve
Steven C
Louisville
KY
Date:
3/31/2026
5
5555555
Attention courtesy communication and efficiency
MELINA VANESA
Summit
IL
Date:
3/31/2026
5
5555555
The speed, the communication, and that everything went as expected.
Jose Manuel
Fayetteville
AR
Date:
3/31/2026
5
5555555
Very fast and efficient service . Great staff that readily answered questions .
Philip Lee
Albuquerque
NM
Date:
3/31/2026
5
5555555
The team worked QUICKLY to get us closed when we were on a time crunch. They did a phenomenal job staying on top of it all. So thankful for Team Turley❤️
Isobel
Cloverdale
IN
Date:
3/31/2026
5
5555555
The entire process was easy. David kept us in the loop the whole time.
George Elwood
Columbus
IN
Date:
3/31/2026
5
5555555
Very thorough and helpful. Made the process easier and more efficient. Will definitely pass along to anyone in the market for buying a home.
Kevin
West Jordan
UT
Date:
3/31/2026
5
5555555
Very friendly and professional.
Steven D
Greenfield
IN
Date:
3/31/2026
5
5555555
working with Alex was an incredible experience from start to finish. Her professionalism and clear communication made the entire process smooth and stress free!
Nikki
Kansas City
MO
Date:
3/31/2026
5
5555555
This was our first time buying a home, let alone in an orthodox way. Meggan was great and guided us through the whole process. There wasn't a moment where we felt that we couldn't contact her if we ever had any questions or concerns
Jennifer
Framingham
MA
Date:
3/31/2026
5
5555555
Nichole was always one step ahead of our needs and helped us through what could have been a very difficult and confusing process with profiessionalism and ease. She created a stress-free environment during a very stressful process and was always available when needed. She's a magician!
Lauren Christine
Seattle
WA
Date:
3/31/2026
5
5555555
Personal touch and a lots of patience and care Thanks again Jeffrey and the
Alexsey
Henderson
NV
Date:
3/31/2026
5
5555555
It was a great learning experience for someone buying their home and Mr. Alger made a pleasant experience.
Dolores L
Valdosta
GA
Date:
3/31/2026
5
5555555
Excellent communication! The app made filing paperwork easy and hassle free !
Alyssa
Berkley
MA
Date:
3/31/2026
5
5555555
We have worked with Dana many times and she is always willing to go above and beyond for us, answer any questions we have and takes the time to follow up in a timely manner.
Alicia Marie
Flagstaff
AZ
Date:
3/31/2026
5
5555555
Monica was an expert and proficient in what she does. She was so easy to talk to! It was a wonderful experience!
Ricky
Canton
TX
Date:
3/31/2026
5
5555555
Customer service
Byron Jay
Monroeville
AL
Date:
3/31/2026
5
5555555
We had a great experience working with you! Very attentive to detail. Helpful with all the tasks that needed to be completed. Would highly recomment you guys!
Cheryl
Scottsdale
AZ
Date:
3/31/2026
5
5555555
Jim and his team were quick to respond to our questions and provided great explanations of the whole process. They made the refi process fast and easy!
Michelle Lynn
Barrington
IL
Date:
3/31/2026
5
5555555
He explained everything well. And got back to us quickly with any questions.
Melissa
Wetumpka
AL
Date:
3/31/2026
5
5555555
The consideration to my needs and fast response
Omar Samuel
Chicago
IL
Date:
3/31/2026
5
5555555
Kindness, support and patience . Overall fast paper work process
Darlen
Rome
GA
Date:
3/31/2026
5
5555555
Vincent was very knowledgeable, kept us informed at the key decision making times, was very pleasant and always had our best interest in mind. I highly recommend him.
Donald Jim
Petaluma
CA
Date:
3/31/2026
5
5555555
Shelley and Jessi are always available to answer our questions and respond promptly to any concerns we have.
Russell
Aubrey
TX
Date:
3/31/2026
5
5555555
Vincent kept us updated regularly on the status of the loan. He went the extra mile to assist at the last minute when it looked like the funding might be delayed. I highly recommend him!
Diane J.
Petaluma
CA
Date:
3/31/2026
5
5555555
Staying on it and getting it done.
Delano R
Wardensville
WV
Date:
3/31/2026
5
5555555
Walter and his team have always been responsive and supportive through it all.
Morgan B
Hoover
AL
Date:
3/31/2026
5
5555555
Jason and team was able to make a stressful time so easy and efficient! He was quick to respond and everything went according to plan!!
Kristina
Crete
IL
Date:
3/31/2026
5
5555555
The communication throughout the process, from first phone to closing day. Also, the all day (nights and weekends) access for questions and answers.
Christopher Neal
Keller
TX
Date:
3/31/2026
5
5555555
Dolly made it easy for us to enjoy our new home
Magdalena
Salem
OR
Date:
3/31/2026
5
5555555
Braden was 10/10 on this transaction as always!
Julie
Groves
TX
Date:
3/31/2026
5
5555555
Austin was very professional in the processing of my loan application. Very easy to communicate with and responsive.
Moreen
Sun Lakes
AZ
Date:
3/31/2026
5
5555555
Ted is just the best. He explains everything in ways that make sense as well as he is there at almost anytime of the day during your loan/refi. In addition his team are so helpful when having to gather all the documentation. They all make the process easier and less stressful
Brent M.
Edmonds
WA
Date:
3/31/2026
5
5555555
Personable
Lisa M
Shelbyville
KY
Date:
3/31/2026
5
5555555
The human aspect. Whenever I had a question, Doug and his team always made it feel like I was the priority no matter the time or day.
Jackson M
Indianapolis
IN
Date:
3/31/2026
5
5555555
Jennifer worked tirelessly and made this process unbearable. There was definitely times that I needed her to calm me off of the edge. I couldn't have done it without her I'm forever Thankful for making my dreams come true. I knew in the beginning it would not be easy and she was there every step of the way and came up with solutions time after time.
Nicola A
Tucson
AZ
Date:
3/31/2026
5
5555555
Jamie was very professional and prompt with communication which made this house buying experience much less stressful. She is very knowledgeable and helpful in answering all the questions we had.
Danielle S
Cheyenne
WY
Date:
3/31/2026
5
5555555
Chris amd and his team made everything simple for us
John
Freeport
NY
Date:
3/31/2026
5
5555555
Good comunication
Jose
Redmond
OR
Date:
3/31/2026
5
5555555
Se esforzaron mucho haciendo su trabajo
Yangel
Council Bluffs
IA
Date:
3/31/2026
5
5555555
Very approachable and helpful.
Lauren N
Chicago
IL
Date:
3/31/2026
5
5555555
Tara is very diligent with communication and her positive attitude is so helpful during a stressful time! Her work ethic is marvelous. We are grateful.
Jan-Marie R.
Deland
FL
Date:
3/31/2026
5
5555555
If you're looking for an exceptional real estate loan officer, look no further! Jennifer Cadman is a professional that stands out with her unparalleled expertise and dedication to clients. From the very first interaction, she provided clear guidance and support, making the loan process seamless and stress-free. Her attention to detail and commitment to finding the best options tailored to my individual needs truly sets her apart. With a friendly demeanor and a wealth of knowledge, she ensured that every question was answered and every concern was addressed, making the journey to homeownership a positive experience. I wholeheartedly recommend Jennifer to anyone in need of real estate financing.
Nicholas J
New Paris
PA
Date:
3/31/2026
5
5555555
Prompt and knowledgeable service. Very professional and friendly. Always available if i had any questions or needs.
Daniel
Boscawen
NH
Date:
3/31/2026
5
5555555
Great communication even late into the afternoon due to work schedules.
Emilio
Spokane
WA
Date:
3/31/2026
5
5555555
Great communication, timely updates and prompting. This whole process could not have been smoother.
Chloe E
Mechanicsville
MD
Date:
3/31/2026
5
5555555
Eric was very Informative every step of the wat way. this process was easy
Grant
Goshen
NY
Date:
3/31/2026
5
5555555
The simple process The speed of going to close The low closing costs I got
Patrick
Tallmadge
OH
Date:
3/31/2026
5
5555555
Everything was quick and smooth
Conor
Watertown
WI
Date:
3/31/2026
5
5555555
Debbie is well educated in her field We would have terribly lost without her knowledge and obvious love of her craft Wonderful experience
Thomas E
Saint Joseph
MO
Date:
3/31/2026
5
5555555
great communication, easy to get in touch, walked us thru the process step by step
Sanaz
Denver
CO
Date:
3/31/2026
5
5555555
Attention to detail and availability were second to none
Jonathan Dean
Woodland
WA
Date:
3/31/2026
5
5555555
Kelly worked very hard and was kind and dear to me, a first time home owner. She was very professional and worked fast to ensure all the paperwork and documents were ready by the deadline. I am so grateful to have her help and support.
Lucia
Anderson
IN
Date:
3/31/2026
5
5555555
The communication is phenomenal.
James Dwight
New Braunfels
TX
Date:
3/31/2026
5
5555555
David will try is hardest to make sure you have everything you asked For.
Dalton
Mc Clure
OH
Date:
3/31/2026
5
5555555
The constant communication was appreciated.We have been so busy at home and work, emails and texts get lost in the pile. Maricela was always available via phone or text, very helpful.
Ane Michelle
Oak Lawn
IL
Date:
3/31/2026
5
5555555
honest and open communication. Helped me lower my interest rate.
John Gonzalo
Port St Lucie
FL
Date:
3/31/2026
5
5555555
A very nice experience very happy with the work they gave me
JESUS ALEJANDRO
Mesa
AZ
Date:
3/31/2026
5
5555555
Steven was available to answer any questions I had. He provided prompt responses 24/7. Steven was and is a dedicated individual who relentlessly provided me with financial options that facilitated my ability to purchase my family's dream home. I believe Steven's confidence and knowledge of the housing market / loan process expedited my choice to use Fairway. I appreciate everything Steven has done for my family and I will certainly refer Steven to anyone who is looking for professionalism and competence in a loan officer.
Yoganand
Lakeville
MN
Date:
3/31/2026
5
5555555
Communication was amazing!
Maggie
Asotin
WA
Date:
3/31/2026
5
5555555
The hard work that everyone at Fairway put it to help us the best they could and get us to closing day!
Isaiah
Urich
MO
Date:
3/31/2026
5
5555555
Christian answer all questions and sometimes off work hours and explain everything to us in great detail .
Carlos
Bakersfield
CA
Date:
3/31/2026
5
5555555
The entire process was seamless, quick and painless... not something I can say about all lending processes!
Bethany Ann
Dothan
AL
Date:
3/31/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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