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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Communication was very good.
Robert
South Boston
VA
Date:
9/18/2026
5
5555555
It was relatively painless and supported our quick closing target
John
Date:
9/18/2026
5
5555555
Great availability
Michael
Delavan
WI
Date:
9/18/2026
5
5555555
It was easy working with Chris. I didnt eben meet him im person until closing everything was handled by phone and text messages
Travis
Gering
NE
Date:
9/18/2026
5
5555555
Tim was very efficient and explained everything I needed to know at every step of the process. The entire experience from applying until I had the keys in my hand was better than I could have expected for this experience and I am beyond thrilled. I would recommend Tim to anyone I know!
David
Troutdale
OR
Date:
9/18/2026
5
5555555
Ian let me know every process and step. He explained everything to me and responded back to any questions I had.
Yolanda
Shakopee
MN
Date:
9/18/2026
5
5555555
The communication was excellent. Tim was friendly and knowledgeable!
Marguerite
Westfield
IN
Date:
9/18/2026
4
4444444
............
Alyssa
Winchendon
MA
Date:
9/18/2026
5
5555555
Very professional personnel . Process went very smoothly
Terry
Kansas City
MO
Date:
9/18/2026
5
5555555
Posted on 5 star review on Google :)
Jade
Gibsonton
FL
Date:
9/18/2026
5
5555555
Great communication.
Daniel
Seattle
WA
Date:
9/18/2026
5
5555555
Good communication throughout the process. Did not constantly request documentation.
Nathan
Amarillo
TX
Date:
9/18/2026
5
5555555
Jennifer and her team were super responsive and accomodating. She is extremely well informed and works to get the best deal for you. I would recommend her without hesitation.
Quinn
Eighty Four
PA
Date:
9/18/2026
5
5555555
The clear communication and always knowing what the next steps were made such a difference throughout the entire process. From the very beginning, Brandi was incredibly attentive and made the entire loan process completely seamless. What I appreciated most was her patience and willingness to take the time to explain, talk and be a friend (specially when my husband can be challenging sometimes). She made sure we always felt informed throughout the process. Thank you, Brandi! You’re amazing!
Priscilla
South Jordan
UT
Date:
9/18/2026
5
5555555
Great communication; Weekle updates on the status of the loan process. Ease of funding process during closing
Judit
Debary
FL
Date:
9/18/2026
5
5555555
David, Jan, and the team do a great job from beginning to end. Never force anything upon you and always provide options.
Casey
Marysville
WA
Date:
9/18/2026
5
5555555
Excellent communication through every step of the process.
Travis
Mammoth Spring
AR
Date:
9/18/2026
5
5555555
Wonderful experience!
Bradley
Overland Park
KS
Date:
9/18/2026
5
5555555
Always communicative and on top of everything. ready to answer any questions we may have!
Eric Jesse
Winter Springs
FL
Date:
9/18/2026
5
5555555
Sam was very communicative. He shared information clearly, and, most importantly to us, ensured we understood the information.
Rebecca
Apple Valley
MN
Date:
9/18/2026
5
5555555
The friendly atmosphere and the fact that they kept us informed .
Susan
Killeen
TX
Date:
9/18/2026
5
5555555
Patrick is extremely knowledgable, a great communicator, and worked hard to find us a great rate; can't recommend more.
Jason
Granger
IN
Date:
9/18/2026
5
5555555
Very pleasant and always available when you have questions.It was a smooth experience with Dawn Gwin.
Michelle
Seminole
FL
Date:
9/18/2026
5
5555555
Promptness and attention to detail.
Peter
Indianapolis
IN
Date:
9/18/2026
5
5555555
Communication! Jodie's communication skills are exceptional. I felt informed and listened to through every step of the loan process. Almost as if we were her only clients. Her efforts to find the exact loan that would work best for us were not unnoticed. I appreciate all of Jodie's help during time that can otherwise be quite stressful.
Heather
Eatonville
WA
Date:
9/18/2026
5
5555555
The communication and explanation of all details were fantastic.
Christopher
Nolensville
TN
Date:
9/18/2026
5
5555555
Great friendly helpful communication
Micky
New Braunfels
TX
Date:
9/18/2026
5
5555555
We recently worked with The Howard Team on our mortgage, and they did an exceptional job of making us feel comfortable throughout the entire purchase process. Having gone through home purchases multiple times before, I can confidently say this was the simplest, most seamless experience we've had yet. They made the transaction effortless and kept everything clear from start to finish — zero unknowns along the way. Thanks to their guidance, we were able to secure the home of our dreams. If you want a smooth experience with no surprises, look no further. We can't recommend The Howard Team enough!
Adam and Erica
Date:
9/18/2026
5
5555555
Was simple and easy no hassle involved
Phillip
Concord
NC
Date:
9/18/2026
5
5555555
Derek and Alisa were very easy to work with during the mortgage process. They were quick to respond to my questions. Their answers were straight forward and clear. I plan to speak to other friends and family and recommend they consider working with Derek.
Tony
Sanford
NC
Date:
9/18/2026
5
5555555
Recommend Chance everyday all day!
Essence
Orange
TX
Date:
9/18/2026
5
5555555
Good communication, quick responses. Frankness about nuanced / tougher money questions. Calls were good, but sometimes I would forget what was discussed. Either a follow up email / text would be helpful.
Amelia
Chicago
IL
Date:
9/18/2026
5
5555555
Very fast knowledgeable great communication made things very easy
Shad
Donahue
IA
Date:
9/18/2026
5
5555555
Lori was very helpful every step of the way and responded quickly to any questions we had. She helped us immensely with getting our first house, and we will be keeping her.in mi d for the future.
Jesse
Ephrata
WA
Date:
9/18/2026
5
5555555
worked Through all obstacles to close on time!
Tim
Shakopee
MN
Date:
9/18/2026
5
5555555
Easy process, decent communication (sometimes i was left off email threads so didn't know where things were as we moved toward closing, but my husband usually filled me in eventually)
Madeline
Centennial
WY
Date:
9/18/2026
5
5555555
Lou is the best in the busines!!
Jason
Hilton Head Island
SC
Date:
9/18/2026
5
5555555
AUSTIN walked me through every stepp in the buying process from house to house until I found the one I wanted his patients and understanding customers needs is unmatched
Morgan
Sierra Vista
AZ
Date:
9/18/2026
5
5555555
Communication was always great. Explained things very well for me to understand.
Heather
Geneseo
IL
Date:
9/18/2026
5
5555555
Becky Stritt was always available to answer any question and offer advice where needed. It seems she was available 24/7 including weekends.I highly recommend her and Fairway Mortgage.
Carl
Lake Geneva
WI
Date:
9/18/2026
5
5555555
Frank was amazing to work with , He made everything so easy and he's a pleasure to work with . i would 100% work with him again . He was outstanding
Christian
Carnesville
GA
Date:
9/18/2026
5
5555555
Incredibly responsive and very knowledgeable. Helped us along the whole process.
Ryan
Rockville
MD
Date:
9/18/2026
5
5555555
Timely and frequent communication along with quick answers to questions. I felt very confident that I was given all the necessary information to make a good decision. I also appreciated that Dustin went to bat for my family on a couple inspection issues and resolved them, saving us money.
Steven
Casper
WY
Date:
9/18/2026
5
5555555
Diligent communication throughout the process; detailed breakdown of numbers, definitions and process throughout.
Van-Ryan
Eudora
KS
Date:
9/18/2026
5
5555555
Great experience overall
Michael
Marshfield
WI
Date:
9/18/2026
5
5555555
Meredith is fantastic! She's super communicative and always clear. She made the process easy!
Olivia
San Antonio
TX
Date:
9/18/2026
5
5555555
Really appreciated the responsiveness from the team throughout the process
Connor
Miami
FL
Date:
9/18/2026
5
5555555
Very good at communicating always willing to help
Thomas
Portland
TN
Date:
9/18/2026
5
5555555
Your whole team was amazing!! Everyone is so kind and helpful! We had an fantastic experience working with you all! Thank you again!
Nikki
Tucson
AZ
Date:
9/18/2026
5
5555555
Becky was very fast in her communications. She was always available and super upbeat and friendly. Always offering assistance and guidance.
Cynthia
Lake Geneva
WI
Date:
9/18/2026
5
5555555
Wonderful communication and explanation for first time home buyers
Abigail
Philipsburg
PA
Date:
9/18/2026
5
5555555
Quick, efficient application process. Great communication from team that handled our application, documentation, appraisal, underwriting and closing. There were no surprises. Bethany and Sarah were available through each step of the process. We are glad we decided to go with Fairway for our home mortgage. Great experience overall.
Matthew
Middletown
OH
Date:
9/18/2026
5
5555555
Stacey was always available for questions and guidance. She makes this process as painless as possible.
Laura
Berlin
NH
Date:
9/18/2026
5
5555555
Andrew was always quick to answer questions and easy to get a hold of.
Kenneth
Converse
TX
Date:
9/18/2026
5
5555555
Great communication, problems handled swiftly, knowledgeable on any questions we had.
David
Pittsburg
KS
Date:
9/18/2026
5
5555555
We had already been approved for our mortgage through another bank, but we weren’t happy with the experience or, more importantly, the way we were being treated. I decided to reach out to Mark to see if there was anything he could do to help us, and I’m so thankful I did. From that moment on, our entire home buying experience changed. From our very first conversation, Mark was incredible. He listened to what we had been going through, understood our concerns, and immediately made us feel like we finally had someone in our corner. We never felt like another application, another number, or just another transaction. Mark treated us like family. He truly went above and beyond for us every step of the way. He was always available when we needed him, kept us informed throughout the entire process, answered every question we had, and took the time to make sure we understood everything. We never had to chase him for answers or wonder what was happening. He was always one step ahead. The difference between our previous experience and working with Mark was night and day. What had been stressful and disappointing became smooth, positive, and exciting. We finally felt like we had someone genuinely working for us, looking out for our best interests, and doing everything he could to make sure we had the best experience possible. What stood out most was the way Mark treated us. He made us feel like family and made it clear that he genuinely cared about us, not just the mortgage. He listened to our concerns, looked out for our best interests, and truly worked for us to make sure we had the best experience possible. After the experience we had with our previous lender, that level of care, respect, and personal attention meant more to us than I can put into words. We are incredibly grateful that we reached out to Mark. If you’re looking for someone who will truly listen, genuinely care, work hard for you, and go above and beyond when it matters most, Mark is the person you want in your corner.
Corey
Youngstown
OH
Date:
9/18/2026
5
5555555
I did not have personal contact with Erin because my wife was handling everything, but we were very impressed as first timers with how professional and respected we were treated as well as how prompt Erin was with responses and overall just getting it done for us!
Samuel
Monroe
NC
Date:
9/18/2026
5
5555555
The process was quick and overall pretty simple.
Kristin
Pleasanton
TX
Date:
9/18/2026
5
5555555
Communication was very clear and Debbie always made sure we were understanding what everything meant and was always willing to explain again if we weren't.
Ava
Maplewood
MN
Date:
9/18/2026
5
5555555
Smooth experience
PATRICK
Palos Heights
IL
Date:
9/18/2026
5
5555555
Great experience from start to finish! He was always helpful, responsive, and made the entire process easy and stress-free. Highly recommend!
Kayla
Orange
TX
Date:
9/18/2026
5
5555555
I had a complicated close from early on and Aaron brought both competance and humor to the process. These were critical for my sanity during an already busy time. He was easy to contact, prompt with responses, and answered my myriad questions (I had a lot) with easy and kindness.
Carla
Chicago
IL
Date:
9/18/2026
5
5555555
Lori and her team were extremely organized and assisted us every step of the way from application to closing on our home.
Kathleen
Grafton
WI
Date:
9/18/2026
5
5555555
The ease of the process, the communication from Bill and his team and the fact that Bill would quickly answer text , emails of literally just pick up the phone. The process was seamless.
Trevor
The Villages
FL
Date:
9/18/2026
5
5555555
Mike and his team guided us through the whole process and wer very knowledgeable especially about our specific veteran status and situation.
Katherine
Haymarket
VA
Date:
9/18/2026
5
5555555
Thank you for all your help and patience
Alejandro
Colorado Springs
CO
Date:
9/18/2026
5
5555555
Walter was so helpful and very insightful on the whole house purchasing process . He answered every question we had and always answered quickly. We would recommend him to anyone!
Kirsten
Hoover
AL
Date:
9/18/2026
5
5555555
Chance was extremely communicative and patient with me throughout this process and made it very easy to understand the process of buying my first house
Steve
Port Neches
TX
Date:
9/18/2026
5
5555555
Communication was good and we closed earlier than told
Shelby
Murfreesboro
TN
Date:
9/18/2026
4
4444444
We had alot of technical problems with your website and app, so much that some documents had to be sent to us separately or we submitted same docs 3 times on app. That needs to change. In the end we couldn't even use the app, which has much promise when it works.
David
Bonney Lake
WA
Date:
9/18/2026
5
5555555
The process was so easy and the communication was top notch! My cash to Close and my mortgage was way less than others! The team was great and I have support after everything has been signed!
Melanie
Granite Shoals
TX
Date:
9/18/2026
5
5555555
Mindy is so knowledgeable and kind and helpful. Her communication was great and she educated us and walked through every decision with us. Thank you!
Brooklyn
Morrow
OH
Date:
9/18/2026
5
5555555
Organized, stayed on track, helpful with everything I needed to submit, pleasant positive experience
Marjorie
Thornville
OH
Date:
9/18/2026
5
5555555
Tyrell and team makes the whole process so easy. Excellent communication and knowledge, I will always choose them first.
Suzanne
Terrebonne
OR
Date:
9/18/2026
5
5555555
I appreciated how simple Jo and the team made the process of buying our first home. Being first-time homebuyers, we went in with limited knowledge. Jo and her Team ensured that the gaps were filled by explaining each step of the process and providing guidance throughout.
Jared
Owls Head
ME
Date:
9/18/2026
5
5555555
Great communication, able to text anytime everything done thoroughly and timely very knowledgable and the whole team works together
Emily
Woodbridge
VA
Date:
9/18/2026
5
5555555
Kasey has be amazing to work with.
Shannon
Carthage
NC
Date:
9/18/2026
5
5555555
Easy, great communication
Amy
Holden
MA
Date:
9/18/2026
5
5555555
Patience was great to work with, she made sure i understood everything clearly and the things i need to do. Communication was excellent, if I had any questions they were answered promptly. Everything for closing was layed out and organized neatly making sure I understood what I was reading or signing. Would hightly recommend.
Zachary
Little Falls
MN
Date:
9/18/2026
5
5555555
Josh and his team were attentive, considerate, and experts at navigating us through this process. I truly felt like Josh cared about getting us the best deal.
David
Austin
TX
Date:
9/18/2026
5
5555555
Becky went above and beyond helping us and answering all our questions. Communication with her was timely and very informative. Would definitely recommend her to family and friends.
Michelle
Conroe
TX
Date:
9/18/2026
5
5555555
The experience working with the team was seamless. The communication was excellent and the every team was pleasant and personable. Purchasing a home is stressful and your team took the stress away! The team was calm and professional and everyone was so nice! This was the best experience I have had with a mortgage loan! Thank you!
Teresa
Maple Grove
MN
Date:
9/18/2026
5
5555555
Communication was excellent and you made it extremely easy for it being our first home! Numbers were clean and the knowledge of our different options available (particularly the Hometown Heroes program) was very helpful
Cole
Jacksonville
FL
Date:
9/18/2026
5
5555555
Ashlee kept me informed through every step of the process. She made the whole process stress free! I would definitely recommend her to everyone!
SYLVIA
Lincolnton
GA
Date:
9/18/2026
5
5555555
Team worked quickly and efficiently to bail us out of a mess our realtor had caused. We really appreciate the extra effort, especially over a holiday weekend!
Kristi
Brevard
NC
Date:
9/18/2026
5
5555555
Smooth and quick process
George
Largo
FL
Date:
9/18/2026
5
5555555
They were professional, responsive, knowledgeable, and always available to answer our questions. They made the home-buying and loan process feel smooth and stress-free, and we truly appreciated their guidance and support every step of the way.
Cynthia
Clinton
MD
Date:
9/18/2026
5
5555555
Smooth closing. Andy touched base throughout the ove a year of us looking. I appreciated all the help
Maureen
Independence
MO
Date:
9/18/2026
5
5555555
Everything was smooth thriugh the process and we appreciated everything being digital for the convenience with our schedules . All of our questions were answered and no delays for anything!
Seth
Cuyahoga Falls
OH
Date:
9/18/2026
5
5555555
Frank always answered the phone or acknowledged I call and always called back he answered many many questions or got me the answers
Nicholas
Burlington
NJ
Date:
9/18/2026
5
5555555
Great communication and guidance through the mortgage application process! Definitely recommend.😁
Kathy
Fishers
IN
Date:
9/18/2026
4
4444444
Communication was great, I appreciate y'all working with us.
Faith
Loretto
TN
Date:
9/18/2026
5
5555555
Both Drew and Kellie were extremely helpful and responsive throughout the process .
Timothy
Holden
MA
Date:
9/18/2026
5
5555555
Tricia was friendly, knowdleable,and was quick to jump on a call to help explain certain process. She is a joy to work with.
Thomas
Riverside
CA
Date:
9/18/2026
5
5555555
Thalisson is an amazing professiona, worked hard to help me achieve my dream .
Kenia Patricia
Gardner
MA
Date:
9/18/2026
5
5555555
The tools provided to manage, and communication.
Edward
Fishers
IN
Date:
9/18/2026
5
5555555
Excellent communication. Very responsive. Chad made the whole process go so smoothly.
Melissa
Crown Point
IN
Date:
9/18/2026
5
5555555
definitely was not your everyday loan, plenty of , appraisal, issues, comps, and the fact that my workplace sends out several W-2 forms,, I don't think it would've happened without Derrick and his team, I have nothing but thanks
Ernest
Hollywood
SC
Date:
9/18/2026
5
5555555
Daniel was awesome, always made time to explain things and make sure i was aware of where we were in the process
Paige
Adams
WI
Date:
9/18/2026
5
5555555
Great communication, easy to sign forms, complete explanations of what's next.
Margaret
Morgan
UT
Date:
9/18/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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