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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Always willing to answer questions promptly. Very open about the loan terms, and I knew all my options before choosing.
Caleb
Wilkinson
IN
Date:
2/16/2026
5
5555555
Linda and her team were excellent to work with. Ive purchased several homes over the years and her team exceeded my expectations. Communication was timely, and they made a complex process feel easy. Her team had everything prepared and ready to go 2 weeks ahead of closing which gave me peace of mind. I'd highly recommend Linda to anyone looking to purchase their next home.
Kimberly
Appleton
WI
Date:
2/16/2026
5
5555555
Quick response and helped with any questions. fast turnaround on refinancing
Maxwell Donald
Fishers
IN
Date:
2/16/2026
5
5555555
Kim's superior customer service and attention to detail is very much appreciated. She really provided me with an A+++++ experience!
Vernon Keith
Jacksonville
FL
Date:
2/16/2026
5
5555555
Kyle made it great! He called when asked, was transparent, made it a smooth process. Chad was very communicative as well, although I prefer to work with one person at a time.
Nancy
Dyer
IN
Date:
2/16/2026
5
5555555
Communication was key
Lori
Brooklyn Park
MN
Date:
2/16/2026
5
5555555
Jeff made the mortgage refinance experience seamless and very pleasant.
Gary
Gresham
OR
Date:
2/16/2026
5
5555555
Made everything very simple and clear to understand!
Alexis L
Hastings
NE
Date:
2/16/2026
5
5555555
It's like you all new my needs and step in when i needed help,they made the process not stressful to me, and thankyou all!
Vaughan E
Elgin
SC
Date:
2/16/2026
5
5555555
Mike and his team helped us refinance our 30 year VA mortgage with a great rate and excellent customer service. Chris made the closing process go very smoothly! We have worked with Mike Stein's team before and will do so again! We highly recommend them.
Beth Ann
Fairfax Station
VA
Date:
2/16/2026
5
5555555
Nick made himself very available to all of our questions. The process was SUPER easy.
Molly
Saint Paul
MN
Date:
2/16/2026
5
5555555
Daniel was great and always got back to me in a quick manner when I needed his help.
Brian Alan
Oilton
OK
Date:
2/16/2026
5
5555555
We really appreciated the great communication and support throughout the whole process. Their team was great answering any questions or concerns we had which made everything so easy and stress free. We highly recommend Michael Rodriguez's and his team! Thank you so very much! Reed Hahn
Reed
Alpine
CA
Date:
2/16/2026
5
5555555
Brian and Jeff are amazing people and help out every time thank you so much
Brian
Twain Harte
CA
Date:
2/16/2026
5
5555555
Her Professionalism prompt to react and find solutions
Felix
Frederick
MD
Date:
2/16/2026
5
5555555
This is my second time working with this company, and I am once again impressed by their friendly service, ease of process, and high level of support.
Cecilia Annette
Fort Worth
TX
Date:
2/16/2026
5
5555555
Jenna is a great communicator and always answered any questions that we had quickly and efficiently.
Gordon
Jacksonville
NC
Date:
2/16/2026
5
5555555
BRAD He was always available to help and never complained He was honest and helped guide the entire process
David
Branson
MO
Date:
2/16/2026
5
5555555
Meggan's customer first approach is amazing and her proactivity to set expectations in advance were awsome!!
Todd
Estero
FL
Date:
2/16/2026
5
5555555
Yes you guys did. Working hard to make sure that people who deserve the chance to become a home owner come true. Great Job, Great team overall period. Thank you.
Bryan
Calumet City
IL
Date:
2/16/2026
5
5555555
Ryan ensured we got the best rate and was always avaliable when we had questions on weekends and after hours. We are raving fans and will recommend to all our friends!
Cassidy
Overland Park
KS
Date:
2/16/2026
5
5555555
clear and direct communication + going the extra mile to ensure everything was in place for closing . Raedean worked tirelessly to make sure that my loan was ready and kept me in the loop each step of the way Thank you!
Ridley B
Lake Waukomis
MO
Date:
2/16/2026
5
5555555
Quick responses and understanding of our requests
Austin John
Oregon
WI
Date:
2/16/2026
5
5555555
Bob was phenomenal to work with. He was patient with lay person questions, accommodating with our offset schedules, and helped manage all the 'extra information'. We didn't struggle to figure out what we needed to provide, it was clean cut with a timeline.
Heidi J
Portage
WI
Date:
2/16/2026
5
5555555
Corey showed great concern and was always available when I needed
Natonia
Birmingham
AL
Date:
2/16/2026
5
5555555
Kolby was very helpful throughout the home buying process. We were first time home buyers and he was very patient and educated us when we had hundreds of questiosn.
Kali
Sugar Hill
GA
Date:
2/16/2026
5
5555555
Christine was fenominal throughout the entire process. She gave us options but wasn't pushy. She answered all of our questions with kindness and professionalism.
Candice
Canton
OH
Date:
2/16/2026
5
5555555
It was very easy and they were very helpful with the process and with expl everything
Drake
Manila
AR
Date:
2/16/2026
5
5555555
Kristin was very thorough, efficient, and helpful throughout this process.
Jodi
Indiana
PA
Date:
2/16/2026
5
5555555
no thanks.
Michael Scott
Glendale
CA
Date:
2/16/2026
5
5555555
Everyone worked and communicated really well with me!
Alexus
Parma
OH
Date:
2/16/2026
5
5555555
Diane and team made the entire process as easy and as pleasant as possible, for particularly for us as first-time homebuyers. She was a joy to work with in every way.
Bradley D
Lawrence
KS
Date:
2/16/2026
5
5555555
Quick turnaround, friendly service, knowledgeable team.
Gabriel Andres
Fishers
IN
Date:
2/16/2026
5
5555555
Great and clear communication.
David
Lawrenceville
GA
Date:
2/16/2026
5
5555555
We've worked with Chris Gonzalez numerous times now. We depend on him to find us the best loan tailored for our needs, and he has always come through in a big way. I would always recommend anyone who is looking for a loan of any kind to consult with Chris at Fairway Mortgage Corporation. You will thank me later!
Wayne
Westbury
NY
Date:
2/16/2026
5
5555555
Quick responses and easy step by step guidance
Kyle
Chandler
AZ
Date:
2/16/2026
5
5555555
I was kept abreast of everything in the process from start to finish
Brenda
Griffin
GA
Date:
2/16/2026
5
5555555
Chris is always super responsive and has been helpful every step of the way.
Morgan
Carrollton
TX
Date:
2/16/2026
5
5555555
Very simple process, great communication
Kevin
Florence
AZ
Date:
2/16/2026
5
5555555
The timely results! We have worked with Erika and have referred her she is very good at her job!! We always come back!!!
Kimberly S
Paso Robles
CA
Date:
2/16/2026
5
5555555
I was able to text and call jeremy throughout the process with questions and to get clarification on steps, forms or advice. Many times he answered calls and messages well after 5 around 8 or 9. Jeremy made the loan process less stressful and confusing by having great communication and helping monitor rates to try and get me the best available.
Craig Michael
Pocatello
ID
Date:
2/16/2026
5
5555555
She was very helpful and always willing to answer questions. Made the process very easy and took a lot of the stress away.
Joshua D
Caldwell
ID
Date:
2/16/2026
5
5555555
Christina was very attentive during the whole process, prompt on responses and very thorough explaining any questions we had.
German
Round Rock
TX
Date:
2/16/2026
5
5555555
Taylor was easy to work with and always kept us informed throughout the process
Chad William
Eufaula
OK
Date:
2/16/2026
5
5555555
Great experience from the beginning of the process. Team was quick to respond to any questions or concerns we had and made everything easy to understand.
Noah K
Pewee Valley
KY
Date:
2/16/2026
5
5555555
Ericka and her staff have always treated me with respect and show great professionalism. Ericka has handled several loans now for me and my family for the past several years. We will continue to use Ericka for years to come.
Joseph M
Paso Robles
CA
Date:
2/16/2026
5
5555555
Ken was very easy to work with, had great customer service, and very amicable.
Clint Austin
Gilmer
TX
Date:
2/16/2026
5
5555555
Dana was very communicative throughout this whole process. She always answered any questions we had and went above and beyond to assist us throughout
Jonathon Mathew
Colorado Springs
CO
Date:
2/16/2026
5
5555555
everything Was online and super easy to navigate
Contessa Moore
Tuscumbia
AL
Date:
2/16/2026
5
5555555
Josh made the process so smooth and easy!
Beatriz Horta
Austin
TX
Date:
2/16/2026
5
5555555
flexibility in tailoring the loan as per my need and also explaining how we can adjust the morgage in the future .
FNU
Cottage Grove
MN
Date:
2/16/2026
4
4444444
Communication was often and consistent, we never felt out of the loop.
RYAN
Cheyenne
WY
Date:
2/16/2026
5
5555555
Great response time and well experienced go hand and hand.
Kenneth Charles
Bay St Louis
MS
Date:
2/16/2026
5
5555555
Ashlee is incredibly organized and diligent! In an already stressful process of buying and going from one home to another, it gave us so much peace of mind that she was handling such a significant aspect of the process and kept us informed all along the way. She's a pleasure to work with!
Elissa
Elk Ridge
UT
Date:
2/16/2026
5
5555555
I cannot say enough great things about this team! They made the home loan process so much easier than I expected. They were always available to answer questions, kept is updated every step of the way, and truly cared about helping us get the best possible outcome.
Megan A
Littleton
CO
Date:
2/16/2026
5
5555555
Brett made it real easy throughout the whole process! Such a Blessing to meet a person who is really there to explain it all thoroughly! Thank you Brett!
Rigel Lawrence
Apple Valley
MN
Date:
2/16/2026
5
5555555
I wanted to express my appreciation for your mortgage brokerage team. The broker I worked with was both professional and attentive, ensuring that my needs were prioritized throughout the process. They communicated effectively at every step, keeping me informed and making the journey much easier. Additionally, I was impressed by how quickly they worked to ensure everything closed in a timely manner. This efficiency made a significant difference in my home-buying experience. I highly recommend your brokerage to anyone seeking mortgage assistance. Thank you for a fantastic experience!
Audrey C
Port Mansfield
TX
Date:
2/16/2026
5
5555555
Michael was great at communicating and keeping us informed throughout the buying process!
Staci
Tampa Palms
FL
Date:
2/16/2026
5
5555555
Everything went smooth.
Brenden Paul
Yamhill
OR
Date:
2/16/2026
5
5555555
Very easy to work with and she was very accesible! She was always checking in on us and making sure everything was perfect for me and my wife to move into our new house!
Alex John
Roanoke
TX
Date:
2/16/2026
4
4444444
She as good communication , explains things clearly and is very kind.
Blaise N
Fort Wayne
IN
Date:
2/16/2026
5
5555555
Michael was able to explain everything in a way that was understandable. Also, he was always available for questions and I didn't have to wait an excessive amount of time for appointments.
Kristen
Ashland
MA
Date:
2/16/2026
5
5555555
I had confidence in the team that was helping me. Lucky was available anytime we needed her and communicated well throughout the proces.
Dennis Wade
Granbury
TX
Date:
2/16/2026
5
5555555
Communication was good and was helpful when we had questions.
Glen Edward
Riverton
WY
Date:
2/16/2026
5
5555555
Team was extremely easy and flexible to work with
Molly Marie
Cameron
NC
Date:
2/16/2026
5
5555555
Shara is very responsive and was always willing to answer any questions we had. She made the whole process quick and easy.
Madeline
New Albany
OH
Date:
2/16/2026
5
5555555
It was all ok. Chad was excellent
Stacy
Mena
AR
Date:
2/16/2026
5
5555555
Even one on the team help us out and answer all the questions we had and made it feel simple and easy
Lorne C
Florence
CO
Date:
2/16/2026
5
5555555
Kevin was so attentive to our needs, answered every and all questions and made the process so much easier . Could not have done it without him Kevin!
Meghan
Monroe
GA
Date:
2/16/2026
5
5555555
Chelsea was amazing to work with. She made the experience easy and painless for our end. When she said she was going to do something, she did it and always delivered on her promises. The whole team was pleasant and efficient. I would strongly recommend them to anyone.
Karen
Loveland
CO
Date:
2/16/2026
5
5555555
Easy communication!
Chloe Jean
Roanoke
TX
Date:
2/16/2026
5
5555555
1. Linda was very informative and helped ensure we understood all of the details about the loan we were purchasing 2. Good rates 3. Helpful staff when it came to handling the loan
Bailey
Menasha
WI
Date:
2/16/2026
5
5555555
Prompt responses and all questions answered
Mary A
Brookfield
WI
Date:
2/16/2026
5
5555555
I really appreciate Juans timeliness and communication. The process was smooth. He truly goes above and beyond for his clients!
Samantha Biridiana
Dallas
TX
Date:
2/16/2026
5
5555555
Any questions were quickly answered.
Bailee
Austin
TX
Date:
2/16/2026
5
5555555
Kelly and her team are amazing! They are very organized and great with communication. Me and my wife felt thoroughly supported from start to finish and would not have been able to complete the home buying process without them. Will be using them for all home buying needs in the future!
Ian
Miami
FL
Date:
2/16/2026
5
5555555
Thank you for your professionalism, guidance, and dedication throughout the process
Alexander
Antioch
IL
Date:
2/16/2026
5
5555555
Carrie treated us as if we were her only priority! Knowing she has numerous clients and customers at any given time, I was totally impressed with how she took a sincere interest in our personal situation, mapped out the best plan moving forward based on our finances and circumstances and was always friendly and willing to explain things to us in a easy to understand manner. Carrie and her team were always responsive with quick answers and explanations and I can tell she used her expertise to look out for our very best interest. I can't say enough about how wonderful Carrie and her team were to us and I will highly recommend her to all. Thank you!
John
Meridian
ID
Date:
2/16/2026
5
5555555
Thank you so much for all your patience and help walking me through this process!
Seth Alexander
La Vernia
TX
Date:
2/16/2026
5
5555555
Very Transparent and smooth process with no questions left unanswere.
Michael Colton
Diana
TX
Date:
2/16/2026
5
5555555
Beth made this who process very easy for me. She was always in contact with letting me know what was going on.
Bradley Gage
Ariton
AL
Date:
2/16/2026
5
5555555
Made it easy and explained everything every step of the way. Everybody is very friendly and happy to help with any question.
Brenda K
Louisville
KY
Date:
2/16/2026
5
5555555
The team provides a great experience by communicating clearly with clients . At all times you know what steps are needed by you, what stels they are doing and where you are in the process .
Caitlin
Fishers
IN
Date:
2/16/2026
5
5555555
I had an excellent experience working with Marsha at Fairway Mortgage Company. She maintained clear and consistent communication throughout my refinance process, ensuring I was informed every step of the way. Marsha went above and beyond to help me understand the numbers and worked diligently to keep the process moving efficiently. I highly recommend Marsha and the team at Fairway Mortgage Company for their professionalism, expertise, and outstanding service.
Adrian
Westfield
IN
Date:
2/16/2026
5
5555555
The entire process was just effortless and so smooth. Communication was on point and anything I needed or they wanted was always communicated and taken care of immediately.
Richard
Blue Springs
MO
Date:
2/16/2026
5
5555555
Kim was there for us through the entire process. She was quick to respond and get things moving! The home buying process was so easy thanks to Kim!
Kelsey
Lancaster
NH
Date:
2/16/2026
5
5555555
Communication was very good. Every done in a time fashion.
Jack Alan
Buckeye
AZ
Date:
2/16/2026
5
5555555
Clear and easy instructions. Quick response time to questions.
Pamela
Tucson
AZ
Date:
2/16/2026
5
5555555
Lucas was great to work with. He kept me informed every Step of the way. If I needed to reach out to him about a question he was always willing and ready to answer. I would recommend him to anyone!
Krishna
Mount Airy
NC
Date:
2/16/2026
5
5555555
Heather and her team guided us through this process with no issues. They were readily avialble to answer and explain any questions. They went above and beyond to meet our needs!
Daphne
Avon
IN
Date:
2/16/2026
5
5555555
prompt and thorough communication
David Christian
Greenfield
IN
Date:
2/16/2026
5
5555555
I always wanted to be a homeowner and not being sure where to start or knowing if I was eligible to qualify was scary. Thomas always made sure to answer all of my questions and made the process very smooth and easy. I never once felt lost in this process or unsure of what was going on. He always checked in and truly made me feel like I was not going through this alone. Would definitely recommend Thomas and his team!
Caleigh
Texarkana
TX
Date:
2/16/2026
5
5555555
Smooth process, clear communication, and great support throughout. We truly appreciated all your help. Thank you so much!
Mariia
Durham
NC
Date:
2/16/2026
5
5555555
Cindy was always there for us to help us along the way. She was always very professional and we appreciate all she did for us.
Donna
Middletown
DE
Date:
2/16/2026
5
5555555
Michelle walking us thru the process and helping and or guiding us whenever we stumbled. :)
Robert Gray
Shallotte
NC
Date:
2/16/2026
5
5555555
I enjoyed the entire process. It was seamless from start to finish. Jordan and David both did an amazing job communicating, updating, and answering anything and everything . I felt comfortable with everything from start to finish!
Matthew Thomas
Homewood
AL
Date:
2/16/2026
5
5555555
Sue Maki's fast responses & quick handling to resolve any issues that arose. She's really amazingly good at what she does! I've never seen anyone handle VA loans so well, and I've had several in my lifetime!
Cindy Bostic
Stuart
FL
Date:
2/16/2026
5
5555555
Everyone I worked with was very nice and helpful. They took care of everything and answered all my questions.
Christalis
Saint Joseph
MO
Date:
2/16/2026
5
5555555
The step were very clear from the beginning, and there was never any confusion about anything which was amazing. If I did have a question, all it took was a quick phone call you you all set us on the right path. Your forcasts on the numbers side of things were also pretty much spot on. Overall, a great experience.
Hayden Colby
Dalton
GA
Date:
2/16/2026
5
5555555
Great service and fast response
Trung Thanh
Roanoke
VA
Date:
2/16/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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