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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Erick is a kind man and he was able to help us from start to finish. We very much appreciate his help in me getting my first home
Joseph
Brookfield
WI
Date:
8/2/2026
5
5555555
Everything start to finish was explained and executed perfectly
Jennifer
Bordentown
NJ
Date:
8/2/2026
5
5555555
Leslie and her team made everything so simple, easy, and efficient for us. They were always available right away to answer any questions we had. The experience between working with them vs our previous experience working with a big bank on our first mortgage couldn't have been more different. We're so so happy we chose to work with Leslie her team!
Louis
Glendale
CA
Date:
8/2/2026
5
5555555
Super easy. Used you before in Portland when we bought a condo. Great communication, all on-line made it easy for us!
Pamela
Scottsdale
AZ
Date:
8/2/2026
5
5555555
Great communication throughout the process
Kenneth
Braselton
GA
Date:
8/2/2026
5
5555555
Availabilit, advice, qua of service
Arosha
The Woodlands
TX
Date:
8/2/2026
5
5555555
Dave was a pleasure to work with, very professional and helpful
George
Casper
WY
Date:
8/2/2026
5
5555555
Bill helped me without hesitation after my rental turned out to be horrible. Got a home to own in less then 30 days!
Maegan
Greenwood
IN
Date:
8/2/2026
5
5555555
Lucas was helpful and easy to talk to, and answered all of my questions!
Nathan
Bolton
MA
Date:
8/2/2026
5
5555555
Lucas was communicative, responsive and helpful throughout the whole process!
Robin
Bolton
MA
Date:
8/2/2026
5
5555555
Care. Hard Work on our behalf. Answered calls or returned contacts. Weekend work. General helpfulness.
Douglas
Wichita
KS
Date:
8/2/2026
5
5555555
Very pleasant and efficient to work with.
Diana
Wichita
KS
Date:
8/2/2026
5
5555555
Lucas & team are all very personable & highly responsive. amazing experienc. if we ever buy again or know anyone in the market we will be recommenung
Amanda
Stoughton
MA
Date:
8/2/2026
5
5555555
Nate made the home-buying process smooth and stress-free. He was knowledgeable, responsive, and always took the time to answer my questions. I truly appreciated his professionalism and guidance every step of the way. Highly recommend!
Erin
Topeka
KS
Date:
8/2/2026
5
5555555
Good communication
Christa
Clarkdale
AZ
Date:
8/2/2026
5
5555555
Working with Damon and his team has been an incredible experience, not just once, but twice. They handled both our original home loan and our recent refinance, and both times the process was organized, efficient, and completely stress-free. Communication was always clear, every step was explained, and we always knew exactly what to expect. Their team is incredibly responsive and keeps everything moving, which allowed us to close early on both loans. If you’re looking for a lender who is professional, organized, and makes what can be a complicated process feel simple and straightforward, I can’t recommend Damon and his team enough. We’ll absolutely use them again in the future!
Alyssa
Prescott
AZ
Date:
8/2/2026
5
5555555
Derek provided excellent customer service and professionalism throughout the process. He was responsive, clear in his communication, and handled a complex process smoothly from start to finish. That level of professionalism made the whole experience great.
Bevin
Elgin
SC
Date:
8/2/2026
5
5555555
Jacob makes things easy for first-time homebuyers and he is happy to answer questions and explain the process.
Kaylei
Homer
GA
Date:
8/2/2026
5
5555555
Everything got done lightning fast. I didn't imagine it was poss to refinance so quickl.
Eric
Prescott
AZ
Date:
8/2/2026
5
5555555
Speed of obtaining the loan Great communication. All questions answered
Jane
Ocean View
DE
Date:
8/2/2026
5
5555555
Good communication, always got my questions answered.
Michelle
Tucson
AZ
Date:
8/2/2026
5
5555555
Expert service. Good communication. Prompt reply.
Erik
Harlingen
TX
Date:
8/2/2026
5
5555555
Easy to work an fast closing.
Eduardo C
Winter Garden
FL
Date:
8/2/2026
5
5555555
Communication was key. Kelly and Rene were both responsive and helpful when needed. They made the process easier to understand as a first time buyer and ensured that I was up to date on all necessary steps.
Jordan
Belleville
NJ
Date:
8/2/2026
5
5555555
Jackie was such a big help in one of our most biggest next steps in life! She always broke everything down for us since we were first time home buyers! She made sure we were getting the best rates possible and even after all the hiccups in our process she made sure everything was taken care of and all the right forms were completed! We couldn't have asked for a better person in this process! We're so so grateful for all her help!
Melissa
Denham Springs
LA
Date:
8/2/2026
5
5555555
Always knowing where we were in the process. Excellent communication. Kind and pleasant interactions that felt very personal.
Elizabeth
Decatur
AL
Date:
8/2/2026
5
5555555
Brain would also answer the phone and answer all my questions
Eric
Middleburg Heights
OH
Date:
8/2/2026
5
5555555
We had an excellent experience working with Cheryl, throughout the purchase of our new home. From the very beginning, Cheryl made what could have been a complex and stressful process feel straightforward and manageable.
Elizabeth
Salado
TX
Date:
8/2/2026
5
5555555
So lovely to work with! The attention to detail was on point, just overall wonderful experience made easy with the help of Vinh.
Natalie
Saint Louis
MO
Date:
8/2/2026
5
5555555
Tara was amazing and made the whole process easy
Matthew
Orange City
FL
Date:
8/2/2026
5
5555555
Everything went smoothly and everyone was very helpful
Cathy
Garner
NC
Date:
8/2/2026
5
5555555
Tara is very patient and was great at explaining the process. She also assisted with communication and follow up with the law office which I really appreciated.
Katherine
Marietta
GA
Date:
8/2/2026
5
5555555
Melanie made our experience seamless and she brought clarity to all that was happening as well as what as coming in the future. Her communication and was exceptional and she went above and beyond for us. We will be forever grateful and will always refer her to our friends and family!
Autumn
Reno
NV
Date:
8/2/2026
5
5555555
Tryrell and team was ecceptional from start to finish. Extremely organized and great communication along the entire process.
Dawn
San Tan Valley
AZ
Date:
8/2/2026
5
5555555
Chase went above and beyond to make sure everything worked ut for me!
Maria
Roxton
TX
Date:
8/2/2026
5
5555555
Tim and Stephanie are amazing! They made the entire process hassle free
Haley
Stephenville
TX
Date:
8/2/2026
5
5555555
Amanda was very helpful and informed me about the mortgage application process. She was always available to answer my questions. Her team was also helpful with offer other Fairway services to complete my applicaton. She had great communications and was well informed.
Jacqueline
Cleveland
OH
Date:
8/2/2026
5
5555555
The team was great to work with this was my 3rd time working with Nancy . Thanks
Belinda
Crandall
GA
Date:
8/2/2026
5
5555555
Great communication and fast service.
Nancy
Bennington
NH
Date:
8/2/2026
5
5555555
The whole process was easy and the communication was great!
Matthew
Burlington
WI
Date:
8/2/2026
5
5555555
Was very easy
Nicholas
Woodbine
IA
Date:
8/2/2026
5
5555555
Audrey is an exceptional lender. She communicated clearly with everyone throughout the entire process and went above and beyond to ensure the loan file was fully closed. She has a great attitude and is genuinely pleasant to work with. I would highly recommend Audrey to anyone interested in purchasing a home.
Valerie de la
Canyon
TX
Date:
8/2/2026
5
5555555
Great communication and going above and beyond to make this process smooth for us.
Kyle
Middleton
WI
Date:
8/2/2026
5
5555555
Karen was so nice and made us feel like we were a part of her family.
William
Conroe
TX
Date:
8/2/2026
5
5555555
Very personable and consistent, thorough communication!
Sarah
Sheridan
IN
Date:
8/2/2026
5
5555555
Nicole and Jodie kept me updated every step of the way! Any questions I had, they were always there to help me understand. I also enjoyed having Michael check in throughout this process and make sure that we were all on the same page! Thank you all!
Eliane
Smithfield
NC
Date:
8/2/2026
5
5555555
Rich and his team kept me up to date during the entire proces. they were also extremely helpful when i had questions
Angela
North Royalton
OH
Date:
8/2/2026
5
5555555
Natalya and her Team make the whole mortgage process simple. She is the consummate professional who shows that she cares. Natalya and her Team communicate through the whole process, making the mortgage experience pleasant .! Natalya is a wonderful and caring person, providing valued direction to select the best mortgage product to fit your needs...Thank you Natalya and Team
Mauro
Louisburg
NC
Date:
8/2/2026
5
5555555
Very informative and very quick at everything that was asked. Also extremely helpful with anything we didn't understand and put it into terms we understood. Extremely satisfied with everything during this whole process. Would highly recommend.
Donna
Danielson
CT
Date:
8/2/2026
5
5555555
Smooth communication, Excallent work efficency, Professional team
Tingting
Phoenix
AZ
Date:
8/2/2026
5
5555555
Kept me informative the whole process
Consandra
Marion
AR
Date:
8/2/2026
5
5555555
Constant communication and positive attitude
Makayla
Buckeye
AZ
Date:
8/2/2026
5
5555555
His team walked me through every step of the way and made me feel that I could trust them . Great working with them I learned a lot and would refer
Kesi
Detroit
MI
Date:
8/2/2026
5
5555555
Good communication, very open to work with
Logan
Austin
MN
Date:
8/2/2026
5
5555555
Mary's communication throughout the whole process was outstandin, thank you
Steven
Fountain
CO
Date:
8/2/2026
5
5555555
We felt like we were in good hands and knew we were being taken care of
Sarah
Conroe
TX
Date:
8/2/2026
5
5555555
Susan was ve e y friendly and answered any question had I had made me fill like I was a new friend
Shelia
Independence
MO
Date:
8/2/2026
5
5555555
There are two kinds of people in this world: talkers , and those who make things happen. Kevin has been instrumental to the success of this project. He kept the Team mobilized did everything to make sure the project became a reality. His commitment, leadership, and willingness to roll up his sleeves made all the difference.
Didier
Princeton Junction
NJ
Date:
8/2/2026
5
5555555
Matt and his team were excellent all the way around. Communication was always quick and thorough. We are first time home buyers so we had a lot of questions along the way and they helped the process go very smooth. Matt had also recommended the BEST Realtor ever, he was phenomenal. Everyone was very knowledgeable and helpful. Matt had also even called the sellers agent when we had put an offer in on the house and told them about how we were solid buyers which is probably the reason why the sellers chose to go with us!!! Thank you a TON!
Ryan
Blue Springs
MO
Date:
8/2/2026
5
5555555
Matt is great and has always supported us through 2 house sales. He knows how to make things happen!
Austin
Burnsville
MN
Date:
8/2/2026
5
5555555
A clear understanding of the different options. Also the ability to close remotely.
Kevin
Birchwood
WI
Date:
8/2/2026
5
5555555
From start to finish the entire process was handled quick, efficient and professional. Paige had us approved and in our new house in less than 4 weeks
Sean
Conroe
TX
Date:
8/2/2026
5
5555555
As far as I'm concerned, none of this process of getting a loan approval is not fun or great. It's just what you have to do to get a loan
Jeffery
Garner
NC
Date:
8/2/2026
5
5555555
Jonathan is very knowledgeable and professional. He is very prompt in his response and guided me through the process of refinancing. I would highly recommend Jonathan and Fairway Home Mortgage and will not hesitate to do so in future to family and friends.
Katie
Hampton
NH
Date:
8/2/2026
5
5555555
Zach and his team were exceptionally responsive, professional, and accommodating throughout the entire process. They answered every question we had, made sure all of our needs were met, and provided the best rate we could find. I highly recommend them to anyone looking for a smooth and straight-forward experience.
Grant
Rogers
AR
Date:
8/2/2026
5
5555555
james went above and beyond for us. he was proactive in everything and always took the time to explain details to us as first time home owners. always had great communication and was always easy to contact!
Rebecca
Danbury
CT
Date:
8/2/2026
5
5555555
I felt like Toni was able to help with all the challenges we face well and never felt worried when she was handling everything.
Brian
Middletown
DE
Date:
8/2/2026
5
5555555
Michael and his team were great to work with. He was helpful with guiding me through the loan process provided excellent customer service and we closed on time. Thank you Michael!!!
Katherine
Delray Beach
FL
Date:
8/2/2026
5
5555555
Chase is very responsive and straight forward . he comes up with solutions that require some creativity . Thank you
Vafa
Benton
AR
Date:
8/2/2026
5
5555555
Extremely easy to work with. Kept us informed throughout the entire process.
Susan
Saint Louis
MO
Date:
8/2/2026
5
5555555
Chris and his team had excellent communications throughout the entire home buying process. Very quick responses and were very attentive to our needs and asks. I would highly recommend Chris and his team to anyone looking to purchase a home!
Craig
Fredericksburg
VA
Date:
8/2/2026
5
5555555
We closed a house in less than a month
Joanelis
Cleveland
OH
Date:
8/2/2026
5
5555555
Dana was very knowledgeable, quick to respond, professional, and she made the entire process easy and seamless.
Amanda
Paragould
AR
Date:
8/2/2026
5
5555555
Chad's thoroughness and willingness to adapt to any hurdles made the entire process seamless. He answered every question and guided me step by step without fail.
Sheridan
Hot Springs
AR
Date:
8/2/2026
5
5555555
Marissa was great to help us with our refinanc.
John
Marietta
GA
Date:
8/2/2026
5
5555555
HE IS ON IT AT ALL TIMES!
Nathan
Laramie
WY
Date:
8/2/2026
5
5555555
Maryann is kind, knowledgeable, helpful, and friendly. It was an easy process!
Paula
Bedford
TX
Date:
8/2/2026
5
5555555
Everything went well and Bill kept me informed every step of the way and anytime I called he would call me back.
John
East Wareham
MA
Date:
8/1/2026
5
5555555
Jeff and Taylor were great at communicating and providing all the information we needed!
Timothy
McCordsville
IN
Date:
8/1/2026
5
5555555
Laura was awesome to work with from first call to closing and funding she made me feel valued and supported. I truly appreciate the calls, emails and needed reminders, she guided us throught this process seamlessly.
Tobbie
Temple
TX
Date:
8/1/2026
5
5555555
Quick and friendly communication and was happy to answer all of our questions.
Kristi
Arlington
TX
Date:
8/1/2026
5
5555555
You were so good at explaining things to me about the lending market and why certain options were better than others. You were very patient with my questions and always accessible to me any time I needed you. I feel blessed to have been linked up with you.
Bryce
Mckinney
TX
Date:
8/1/2026
5
5555555
Ben and his team will make you believe you're the only one of their clients. Always there whenever you call, and willing to dedicate time and energy into fielding questions. I was blown away!
Bryson
American Fork
UT
Date:
8/1/2026
5
5555555
Efficient communication, clear breakdown of steps, and quick turn around on questions or concerns! With such a big purchase, it provides ease to know there is an organized, professional team carrying us throughout the entire experience.
Alexa
Las Vegas
NV
Date:
8/1/2026
5
5555555
Service and communication
Arpit
Naperville
IL
Date:
8/1/2026
5
5555555
Sarah was incredable throughout the process. she helped in anyway possible even went above and beyond her scope of work going as far as helping with a drivers license issue I could not recommend her enough I will be sending my brother her way as soon as he is ready to buy
Anthony
Sandpoint
ID
Date:
8/1/2026
5
5555555
Explained everything clearly as a first time home buyer
Griffin
Nederland
TX
Date:
8/1/2026
5
5555555
Jen is such a delight! Even my boss agreed when she confirmed my employment in a call with Jen. I'd recommend her to anyone and everyone.
Lauren
Port Matilda
PA
Date:
8/1/2026
5
5555555
Jeff takes the time to explain everything in detail - he listens to our concerns and objectives and makes the right recommendations ti us we feel he is very trustworthy and great to work with
Diane
Las Vegas
NV
Date:
8/1/2026
5
5555555
Great communication and timely
Stacey
Portland
OR
Date:
8/1/2026
5
5555555
Audry communicated well and was always available when needed. She did her best to try to make the process as easy as possible.
Abriana
Amarillo
TX
Date:
8/1/2026
5
5555555
Answered all my questions and took time to explain the concerning details I was still trying to learn about.
Michael
Fort Wayne
IN
Date:
8/1/2026
5
5555555
Great communication and explanations of all options.
Mallory
Amawalk
NY
Date:
8/1/2026
5
5555555
The guidance from Teri on selecting the correct type of loan was so helpful when buying my new fixer-upper home. I can't thank her enough. Kirby was so organized and great at communicating what was needed to get this process going. Everything went so smoothly, I can hardly believe it! Thank you, thank you, thank you! For everything!
Heidi
La Grande
OR
Date:
8/1/2026
5
5555555
Sharon was very professional and knowlegable.
David
Londonderry
NH
Date:
8/1/2026
5
5555555
Prompt response times
Joseph
Pell City
AL
Date:
8/1/2026
5
5555555
There was a lot that had to be done to make this sale happen, and yall did it! We appreciate ALL your hard work!
Stephen
Brighton
TN
Date:
8/1/2026
5
5555555
Dottie was awesome to work with! It was clear that she had our best interests in mind at all times during the process.
Dwight
Derby
KS
Date:
8/1/2026
5
5555555
Excellent customer service. The entire team kept me informed of all updates, answered all my questions and made this experience streamlined.
Phyllis
Surprise
AZ
Date:
8/1/2026
5
5555555
Great communication. Minerva is very knowledgeable and was able to help guide me through the buying process. Minerva also provided great advice for my closing.
Rogelio
Harlingen
TX
Date:
8/1/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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