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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Kim and her team were an absolute delight to work with!! They kept us informed the entire way, and took time to make us comfortable . They were informative, and helpful when needed! We would recommend Kim to anyone who was looking for some help!
Lauren
Lancaster
SC
Date:
7/19/2026
5
5555555
Easy to deal with and good communications!
Jeffrey
Nashville
TN
Date:
7/19/2026
5
5555555
Communication was great, especially since we were trying to get into a home as soon as possible. She let me know whenever I needed to fill out paperwork to move the process along as quickly as possible .
Renzo
Jacksonville
NC
Date:
7/19/2026
5
5555555
El hizo posible el sueño que por hace tiempo lo soñaba tener una casa, su trabajo es muy bueno y la forma en ayudar a entender y hacer rapido rápido el proces, 100% lo recomiendo, gracias Román
Patricia
Heber
AZ
Date:
7/19/2026
5
5555555
The great customer service, the best mortgage broker that I ever dealt with.
Scott
Beverly Hills
FL
Date:
7/19/2026
5
5555555
Cover all the issues in a timely manner
Glen
Clinton
WA
Date:
7/19/2026
5
5555555
As first time home owners, we were unsure about certain things, and Gail answered all our questions, kept us informed every step of the way, and was always very helpful! Will highly recommend to family and friends in the future.
Hope
Montgomery
TX
Date:
7/19/2026
5
5555555
we were buying an investment property, and Bert gave us several options on our initial phone call,that no other lenders gave us. He was very knowledgeable of his products, and how to match them with our needs. he and his team were able to fast track our loan closing, and was able to close the loan in three weeks. Time was of the essence for us in this transaction. We will definitely be returning to Bert for our next financing transaction.
Stephen
Greenville
SC
Date:
7/19/2026
5
5555555
Justin and team were always reliable, reachable and prompt. All of which helped build trust and transparency thorugh this process. Thank you!
Tulha
Kent
WA
Date:
7/19/2026
5
5555555
Smooth process. Rich was readily available. Transparent.
Alejandro
Tampa
FL
Date:
7/19/2026
5
5555555
Awesome communication and availability. Very professional and respectful of my privacy re: information required.
Sherri
Manchester
NH
Date:
7/19/2026
5
5555555
My loan officer and team provided outstanding service throughout the financing process. They were responsive, knowledgeable, and always available to answer any questions. Their communication was excellent, and made the entire process easy to understand. I would highly recommend them to anyone looking for a smooth and positive mortgage experience.
Diana
Barberton
OH
Date:
7/19/2026
5
5555555
Mike and Gustavo were great with communication throughout the whole process. They made sure that I understood every document that was sent or that I needed to send. Kelsey also being in the state made sure the steps and details were communicated to everyone so everything flowed. This team is 10/10.
Jasmine
Spring Hill
TN
Date:
7/19/2026
5
5555555
Everything went smoothly and all of our questions were answered in a timely
Marcia
Saint Paul
MN
Date:
7/19/2026
5
5555555
Brian was SO communicative, helpful, attentive and gracious with his time and knowledge.
Britney
Visalia
CA
Date:
7/19/2026
5
5555555
The online portal was clean and easy to use. The staff were very accomodating and pleasant to talk to. The overall process, even with a hiccup or two on my end, went very smooth. Overall just an easy and great experience as a first time home buyer.
Conor
Kingwood
TX
Date:
7/19/2026
5
5555555
Easily to communicate and ready to help whenever needed
Ba
Austin
MN
Date:
7/19/2026
5
5555555
Made the process easy and streamlined. Clear communication throughout
Brett
Santa Rosa Beach
FL
Date:
7/19/2026
5
5555555
Communication was outside! First time purchasing a house and youhelped us so much.
Lacey
Show Low
AZ
Date:
7/19/2026
5
5555555
Great communication and friendly
Kierra
Sioux Falls
SD
Date:
7/19/2026
5
5555555
April really takes the time to make sure that the best possible outcome is achieved. She is friendly, personable and professional. She keeps you informed every step of the process.
Joanne
Indian Trail
NC
Date:
7/19/2026
5
5555555
Everything
Codi
Carthage
MS
Date:
7/19/2026
5
5555555
Many thanks to Mike Stein, Chris Barker, Iman Jaberizadeh, and Cindi Leake for their dedication and perseverance throughout the homeownership journey. I truly appreciate the extra effort they put forth to keep everything moving forward and reach the closing table. Their professionalism, responsiveness, and commitment made all the difference, and I couldn't have asked for a better team to guide me through this experience.
Irene
Alexandria
VA
Date:
7/19/2026
5
5555555
Nikie was always in communication about the process and what was going on at each stage, and she's a very pleasant person to work with.
Kristen
Meridian
ID
Date:
7/19/2026
5
5555555
Ashland and her team were helpful, knowledgeable, and went above and beyond to help me finance my perfect home!
Lindsey
Wyoming
MN
Date:
7/19/2026
5
5555555
Everything from beginning to end
Anthony
Yelm
WA
Date:
7/19/2026
5
5555555
Brooklynn was absolutely great, kind, knowledgable, helpful, professional and emapthic. When it came to the process, however, it was extremely stressful when my loan was denied at the last minute right before closing and I had to provide all the additional financial details that seemed unnecessary, given my great credit rating, proof of reliable pension, the fact that the underwriters even spoke with personnel at my state pension company to verify my pension on top of the written documentation and supplement income provided, and just my overall reliable earning and financial management history. I have owned 5 or 6 homes in my lifetume, each purchased with mortgages, and I've never experienced anything quite like this before. Because the underwriters would not accept my supplemental income, I was forced to buy down the interest rate more than I was already buying it down, if I wanted to continue purchasing the home, using funds I had planned for something else. I do not believe, given my financial details, this was a fair lending practice in the end. So again, Brooklynn was a stellar professional, and I thank her for that, especially given the circumstances above. Thank you for allowing me to provide feedback on the process.
Rhonda
Saint Joseph
MO
Date:
7/19/2026
5
5555555
Russell and the rest of the team were all professional. They were prompt to respond, gave me regular updates, and always had an answer for my questions. The loan process was easy and quick, so much so that my closing was advanced a week early.
Alec
Decatur
AL
Date:
7/19/2026
5
5555555
From the initial meeting to our closing, the Fairway Group was great. My hope is to bring them as much business as possible . I could not have had a better team navigating me through the purchase of our home in every way. Christina, Brad, and the rest of their teams are all professional, knowledgeable, and have the tools to help with every aspect of purchasing a home.
Anabel
Georgetown
TX
Date:
7/19/2026
5
5555555
Luke, was there for me through the whole process, answering any and all questions in a way I could understand. When I did have questions regarding a property or the loan process Luke always responded in a timely manner, never left wondering. Thanks to Luke I will be able to complete what the Lord has laid out before me.
Nicholas
Sebeka
MN
Date:
7/19/2026
5
5555555
Amazing communication. Honest people hard workers and efficient team.
Phyllis
Nampa
ID
Date:
7/19/2026
5
5555555
professional, responsive, attention to detail, goes above & beyond to assist.
Shallah
Sicklerville
NJ
Date:
7/19/2026
5
5555555
Dan is very detailed and gives you lots of options. He is very timely and trustworthy,and knowledgeable. He always keeps you informed and goes the extra mile thìs is the 2nd time for using Dan Ernest at Fairway so we will always highly recommend him thank you for all your hard work shayne and Jeff
Shayne
Spring Hill
FL
Date:
7/19/2026
5
5555555
He made the process so easy! Never thought I coudl I could close in 14 days after the first house fell thru but his team made it happen! Thank you Drew!!!
Amanda
Gulfport
FL
Date:
7/19/2026
5
5555555
Quick responses.
Troy
Great Falls
MT
Date:
7/19/2026
4
4444444
Very very nice people to work with
Sophia
Bay Minette
AL
Date:
7/19/2026
5
5555555
David was amazing! He took the time to answer all our questions (and we had many as first time homebuyers).
Jesus
Surprise
AZ
Date:
7/19/2026
5
5555555
Tonja was amazing and never stoped until she got the job done. I can't say how grateful I am for the work she put into this deal .
Jesse
Stephenville
TX
Date:
7/19/2026
5
5555555
John is able to figure out solutions when no one else can
Jodi
Molalla
OR
Date:
7/19/2026
5
5555555
Very professional and knowledgeable o op
David
Elgin
IL
Date:
7/19/2026
5
5555555
Everyone was super nice and very professional!
Charles
Paola
KS
Date:
7/19/2026
5
5555555
Jake and Naomi were great. They responded to my emails promptly, answered whenever I called, and were very patient with my 1000 questions. They made the process easy for us to understand and explained each step of the way what needed to happen.
Mitzi
Lyle
WA
Date:
7/19/2026
5
5555555
Everyone was very helpful and they were able to explain any questions we had in this process.
Axel
Chesterfield
VA
Date:
7/19/2026
5
5555555
Carmen and the ease that she made
Sarah
Salem
OR
Date:
7/19/2026
5
5555555
Tony had very good communication especially while we were trying to buy a home from out of state.
Natalie
Fitchburg
WI
Date:
7/19/2026
5
5555555
Alexander was so helpful with each step of the process.
Vicki
Tallassee
AL
Date:
7/19/2026
5
5555555
Shelley was amazing. We were buying from out of state and she made is seamless. She even talked me of the ledge a few times! It was a great experience. We would, without a doubt recommend Shelley and her team.
Mark
Temple
TX
Date:
7/19/2026
5
5555555
Working with Steve was a wonderful experience! There was clear communication and very quick response times. Being able to complete everything over the web portal or email was perfect for our busy schedule. Also, Steve being present at our closing was such a kind gesture showing he cares for his clients and is there every step of the way ensuring things run smoothly.
Paige
Pingree Grove
IL
Date:
7/19/2026
5
5555555
How responsive everyone was and how clearly every step of the process is communicated and any question we haf was answered promptly.
David
Montrose
CO
Date:
7/19/2026
5
5555555
The team was prompt with their communication and information to help us through this process
Madelyn
Lees Summit
MO
Date:
7/19/2026
5
5555555
This is my 3rd transaction with Jerry.
Glenn
Plano
TX
Date:
7/19/2026
5
5555555
Royce was great to work with, he was very thorough and explained everything in full details in a way I could understand. If any there were questions for myself or additional paperwork needed to be provided he would call, text, or email immediately and once it was completed he would always check back in to make sure I didn't have any questions. While my closing date was approaching, Royce did have a trip planned but it stopped nothing! During that time Royce had his assistant Candiss take over and she was on top of everything until the last day. I truly appreciate everything that they did for me!
Valinda
Birmingham
AL
Date:
7/19/2026
5
5555555
The one to one relationship and the follow up through the process.
Ana
Deltona
FL
Date:
7/19/2026
5
5555555
Craig Stark made our mortgage process smooth and stress-free from start to finish. He was responsive, answered every question quickly, and kept us informed at each step. He clearly explained our options and helped us find the right loan for our situation. Highly recommend Craig if you're looking for a loan officer who actually cares about getting you a great experience.
Chance
Mills
WY
Date:
7/19/2026
5
5555555
We were introduced to Craig at a pivotal moment during our home buying process when we were misadvised by a different lender. Craig and his team were super informative and found different solutions for us as we navigated the loan process. He was always accessible and worked diligently to ensure our loan was processed in a timely manner! he made this process less stressful, was very clear with what we needed to provide and always two steps ahead of things . Thank you Craig and team!!!!
Danielle
Milford
MA
Date:
7/19/2026
5
5555555
Working with Billy Reynolds as our loan manager during the purchase of our new home was an outstanding experience from start to finish. Billy was professional, knowledgeable, and always available to answer our questions throughout the entire process. He took the time to explain every step clearly, making what can often be a stressful experience feel smooth and manageable.
Rodney
Thomasville
NC
Date:
7/19/2026
5
5555555
Sean was very helpful he answered all the questions we asked with full knowledge.
Selamawit
Shrewsbury
MA
Date:
7/19/2026
5
5555555
All of my questions were answered appropriately and in a timely manne.
Eric
Omaha
NE
Date:
7/19/2026
5
5555555
Kelly was great to work with and he has an amazing team behind him
Zachery
Poolville
TX
Date:
7/19/2026
5
5555555
Thank you!!
Blaine
Elm Springs
AR
Date:
7/19/2026
5
5555555
Dave was very attentive and answered all my questions. He made the entire experience very easy
Joel
Saint Augustine
FL
Date:
7/19/2026
4
4444444
Good at responding to inquires and taking through the process for a first time home buyer
Adam
Kansas City
MO
Date:
7/19/2026
5
5555555
Amazing! Scott was very helpful and responsive. He helped us every step of the way and answered every question we had. I can't thank him enough and I will definitely refer any family and friends I know looking for new homes!
James
Gaffney
SC
Date:
7/19/2026
5
5555555
Constant communication and quickly answering questions I had.
Neal
Bucyrus
OH
Date:
7/19/2026
5
5555555
Friendly and fast.
Kevin
Lecanto
FL
Date:
7/19/2026
5
5555555
It was fast and everything was made easy.
Melissa
Maricopa
AZ
Date:
7/19/2026
5
5555555
I appreciate the ease and clarity of the experience. Everyone was extremely pleasant to talk to and their efficiency was top notch.
Wesley
Cartersville
GA
Date:
7/19/2026
5
5555555
Jon rules!
Matthew
Somersworth
NH
Date:
7/19/2026
5
5555555
efficient guidance at every step
Greta
Blackstone
MA
Date:
7/19/2026
5
5555555
The commutation
Rebecca
Hainesville
IL
Date:
7/19/2026
5
5555555
Josh knows his business and his team handles all transactions very smoothly from start to finish.
Tamara
Austin
TX
Date:
7/19/2026
5
5555555
Amazingly dedicated to her clients!
Mason
Nampa
ID
Date:
7/19/2026
5
5555555
Erika is extremely knowledgeable and is fantastic at communicating. We wholeheartedly trust Erika and will definitely work with her again.
Roger
Canyon Lake
TX
Date:
7/19/2026
5
5555555
Always has or finds the answers we need in a timely manner. We've used him 3 times and its been wonderful each time.
Chas
Oneonta
AL
Date:
7/19/2026
5
5555555
Great team to work with!
Jessica
Palmer
MA
Date:
7/19/2026
5
5555555
Hearher always provided timely responses even after hours. Always working on our side from start to finish. Information was clear at all times and she guided us through placing our offer and every step of the way! Can't thank her enough!!
Maria
Sun Prairie
WI
Date:
7/19/2026
5
5555555
Erin was honest, creative and very positive during the entire process
Stephen
Acworth
GA
Date:
7/19/2026
5
5555555
Drew had great communication throughout the whole process and was proactive
Bryan
Pataskala
OH
Date:
7/19/2026
5
5555555
She was very hands on!!! Great communication skill will highly recommend to anyone seeking a lender.
Keundra
Birmingham
AL
Date:
7/19/2026
5
5555555
never once was there a time when we were concerned about the process
Nicholas
San Tan Valley
AZ
Date:
7/19/2026
5
5555555
Open communications very knowledgeable when it came to answering out questions . Willing to get us the best rate pretty much everything
Hannah
Vernon
CT
Date:
7/19/2026
5
5555555
Thank you!
Candice
Cheyenne
WY
Date:
7/19/2026
5
5555555
Amanda was able to help us lower our payment and interest rate and put us on a path to pay off our house in a little over 5 years.. thank you for your help.
Daniel
Miamisburg
OH
Date:
7/19/2026
5
5555555
Easy process and very straightforward
David
Bismarck
ND
Date:
7/19/2026
5
5555555
DENEE was awesome to work with and explained all the lil details to
Casey
Sunshine
LA
Date:
7/19/2026
5
5555555
Our home buying process happened so quickly and Leanne and her team made the process so easy, quick and smooth!
Alexis
Willow Street
PA
Date:
7/19/2026
5
5555555
Mark was always kind, patient, and helpful. He explained things well, and we will always be grateful to him.
Anita
Hackensack
NJ
Date:
7/19/2026
5
5555555
Toni made it all work!!! Great job! Appreciated that she was easy to work with, always available.
Kathy
Blackfoot
ID
Date:
7/19/2026
5
5555555
She communicated clearly. She was patient with my questions. She was proactive. She set realistic expectations. She is very knowledgeable and all around great with guiding me , step by step, through the first time home buyers process. Ty.
Corey
Tunnel Hill
GA
Date:
7/19/2026
5
5555555
The proffessionali, attentiveness. Responding back in a timely fashion. Answering all questions and providing guidance
Eureka
Houston
TX
Date:
7/19/2026
5
5555555
Mike was very responsive, and helpful whenever we had questions or concerns. We always felt properly informed at each step of the mortgage process.
Tristan
Madison
WI
Date:
7/19/2026
5
5555555
Tara was amazing to work with. She was very knowledgeable and made sure we were always aware of what was going on and the time frame it would take. Tara cares deeply for her clients and always responds in a timely matter. We will definitely be using Tara again in the future when we are in need of financing .
Lane
Hooper
UT
Date:
7/19/2026
5
5555555
Made the process as simple as possible and was willing to answer any question.
Cole
Wadsworth
OH
Date:
7/19/2026
5
5555555
Excellent communication, Steve made us feel very comfortable through the entire process, would recommend to everyone!!
Jose
Prescott
AZ
Date:
7/19/2026
5
5555555
Michael said he would get a program that was super tight, and made it happen!
Chad
Glenville
NC
Date:
7/19/2026
5
5555555
Meggan was very professional, responsive, patient, kind, smart, proactive, and efficient. I would 100% recommend her to anybody looking for a home mortgage.
Stephanie
Ashland
MA
Date:
7/19/2026
5
5555555
Tony communicates thoroughly and is very pleasant.
Amy
Monroe
NC
Date:
7/19/2026
5
5555555
Matt goes above and beyond for his clients. He is excellent with response time and communication.
Catherine
Hales Corners
WI
Date:
7/19/2026
5
5555555
Preston was very detailed when explaining the process of applying for a loan and was readily available To answer all my questions. He made the process very simple by thoroughly explaining each step to a first-time home buyer.
Don
Plano
TX
Date:
7/19/2026
5
5555555
Jenn was very friendly and treated me and my husband with respect and kindess during thr the whole process. We are first time home buyers so we didn't know what to expect, but while the process was intense, Jenn made us feel content and comfortable throughout each stage and phase of the application.
Jessica
Phoenix
AZ
Date:
7/18/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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