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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
We had an absolutely outstanding experience with our lender, Scott Jacobs and couldn’t be happier with the service we received. From our very first conversation through closing, he made us feel like we were in the best possible hands. He was incredibly knowledgeable, organized, responsive, and dependable. He took the time to explain everything in a way that was easy to understand, kept us updated throughout the entire process, and was always quick to answer a call, text, or question. We never had to wonder what was happening or what came next, he was always one step ahead. What impressed us most was his dedication to making everything happen as smoothly as possible. There is so much that goes on behind the scenes when buying a home, and he handled it all with such professionalism and attention to detail. He took what could have been a very stressful process and made it feel surprisingly easy. It’s rare to work with someone who is not only exceptional at what they do, but who also takes such pride in taking care of their clients. We felt that from beginning to end. We are so thankful Scott was part of our home-buying journey and would recommend him in a heartbeat. If you want a lender who follows through, communicates, truly knows his business, and works hard for you, this is the person you want on your team. An amazing experience from start to finish! 10/10 and our highest recommendation!
Beth
Dacula
GA
Date:
9/9/2026
5
5555555
For being divorced and trying to get a house by myself was so scary. Tracey walked me through everything and helped me with all the paperwork No questions was silly. Tracey had all the paperwork done and because of her expertise closing went smoothly. In over a dozen closings I have done in my life this has been I the least stressful knowing Tracey was taking care of everything. She is the best and I will refer her to anyone. I know that is looking for a house. I need a mortgage.
Jacqueline
San Antonio
TX
Date:
9/9/2026
5
5555555
Linda works 24 x 7! She's always there to answer questions and with creative ideas. We appreciated her customer service.
Lisa
Appleton
WI
Date:
9/9/2026
5
5555555
Gina knows her stuff and always helps out with any questions I need.
Brian
Escondido
CA
Date:
9/9/2026
5
5555555
Great team. Ability to explain numbers and process. Ontop of the situation, never had to worry. excellent communication. offered options and cleary explained pros and cons. Overall all nice people:)
Devon
Waupaca
WI
Date:
9/9/2026
5
5555555
Clear, prompt communication
Kendra
Oregon City
OR
Date:
9/9/2026
5
5555555
Good communication and a friendly team
Felice
Ottawa
KS
Date:
9/9/2026
5
5555555
Prompt and attentive service. Great communication. Kept everything moving forward.
Larry
Bulverde
TX
Date:
9/9/2026
5
5555555
Shannon truly brought my dream to life. Everything unfolded smoothly; she is outstanding.
Damon
Temple
TX
Date:
9/9/2026
5
5555555
Everytime we had a question you and your team were very quick to get things resolved in a timely manner
Robert
Idaho Springs
CO
Date:
9/9/2026
5
5555555
Response time was quick &!her explanations clear.
Diana
Montgomery
IL
Date:
9/9/2026
5
5555555
Everyone was so helpful and nice when we made a last minute decision to finance.
Sondra
Lake Zurich
IL
Date:
9/9/2026
5
5555555
Alli is awesome, responsive and very easy to work with. Thanks Alli!
Douglas
Date:
9/9/2026
5
5555555
Tina was wonderful to work with and did an amazing job for my clients! Will keep her name to refer :)
Laura
Austin
TX
Date:
9/9/2026
5
5555555
Great working with Amey!
Drew
Centerburg
OH
Date:
9/9/2026
5
5555555
Being a first-time buyer, Frank was extremely patient with my questions and answered them in a clear and understandable way no matter how simple or complicated the questions were.
Sean
Raleigh
NC
Date:
9/9/2026
5
5555555
Personal attention from Kate and Devon when I needed it
Joel
Apple Valley
MN
Date:
9/9/2026
5
5555555
Quick communication, was patient and able to explain the process to me. I appreciate the effort to get us a good rate as well.
Lily
Cottage Grove
MN
Date:
9/9/2026
5
5555555
Thank you for your promptness and and knowledge during the proccess.
Ashley
Boise
ID
Date:
9/9/2026
5
5555555
Good job I appreciate
Procoro
Madera
CA
Date:
9/9/2026
5
5555555
Received timely responses and explanations on what was required in order to obtain clear to close. Kept me in the loop on emails to everyone which was greatly appreciated.
Doris
Teague
TX
Date:
9/9/2026
5
5555555
Garett was very knowledgeable and willing to explain details. This was my first loan process and he helped ulguide me through everything. As well, he gave updates on items that needed to be completed well before they were due.
Cameron
Woburn
MA
Date:
9/9/2026
5
5555555
Prompt replies, friendly service and communication were key . Jeremy and his team were helpful & knowledgeable for us as first time homebuyers.
Michael
Laveen
AZ
Date:
9/9/2026
5
5555555
Art and his team kept me advised every step of the way and even went above & beyond to help me complete things that were a bit confusing to me. They were available any time I had questions or needed assistance. If I forgot to sign something they would give me a gentle nudge and keep me on track
Marva
Willingboro
NJ
Date:
9/9/2026
5
5555555
Becky and the team have great follow up and communication skills. Always available to answer questions and explain procedures!
Rick
Auburn
WA
Date:
9/9/2026
5
5555555
Ashleigh had great communication and was able to get me set up in the best position for my needs.
Bryan
Midland
TX
Date:
9/9/2026
5
5555555
Great communication and sincerity in helping us and answering all our quest
Tammy
Woodstock
IL
Date:
9/9/2026
5
5555555
Kim is honest and excellent communicator
Karen
Hoodsport
WA
Date:
9/9/2026
5
5555555
Overall experience was smooth and quick. I really appreciate the whole team for making it easy for me to go through the process. Thank you.
Santhosh Kumar
Smithtown
NY
Date:
9/9/2026
5
5555555
Joe was an exceptional partner to me as I navigated a refinance situation that involved multiple complex factors!
Raymond
Marietta
GA
Date:
9/9/2026
5
5555555
ALWAYS UPDATED ON INFORMATION
Joseph
Havre De Grace
MD
Date:
9/9/2026
5
5555555
Did A great job, easy to get In touch with and communicatio.
Josie
Mchenry
IL
Date:
9/9/2026
5
5555555
Dj made it easy to understand the whole process. I really appreciated how thorough he was and how simple he made buying a house feel.
Caleb
Sioux Falls
SD
Date:
9/9/2026
5
5555555
Everything was transparent and laid out for us with details. The customer service was excellent. The zoom call and explanation of the process was very helpful and allowed us to have better peace of mind of what was happening throught the process.
Amy
Hillsborough
NC
Date:
9/9/2026
5
5555555
Laurie was outstanding! She communicated clearly and in a timely way. We are so grateful for her work.
Michelle
Plantation
FL
Date:
9/9/2026
5
5555555
The staff is incredibly helpful and always goes above and beyond. They make the entire mortgage process as easy and seamless as possible, and their customer service is excellent. I truly appreciate all of their help, responsiveness, and how quickly they work to get everything taken care of and executed. Their dedication and attention throughout the entire transaction are greatly appreciated. Thank you so much for another great experience, as always!
Samir
Norman
OK
Date:
9/9/2026
5
5555555
very efficient and smooth. no problems at all.
Edward
Flowery Branch
GA
Date:
9/9/2026
5
5555555
Very easy process,great response timing,
Nathan
Rock Valley
IA
Date:
9/9/2026
5
5555555
Pat went above and beyond for a very difficult loan and stuck with me until it funded.
William
Maricopa
AZ
Date:
9/9/2026
5
5555555
I chose DJ and Fairway for my own personal loan based on the excellent service and communication I have witnessed with my clients. DJ went the extra mile and works hard for his people to find solutions. He is so easy to work with and the support staff kept us very organized and up to date on items that were due. The entire team is great to work with, Lori is an incredible wealth of knowledge on lending. They are a great team to work with. I will continue to refer my clients to them.
Jennifer
Bayside
WI
Date:
9/9/2026
5
5555555
Jack helped make my refi seamless with direct communication at all time. His staff was right on top of every question I had. I never hesitate to refer Jack to my own clients, friends, or my family.
Kathryn
Addison
IL
Date:
9/9/2026
5
5555555
Tim made stressful process seamless. He answered every and any question I had. He truly cared about me as a person instead of treating me as a transaction.
Mikayla
Twinsburg
OH
Date:
9/9/2026
5
5555555
Buying a home was an intimidati process for someone like me. you guys made made it so much more easy . thanks!!!
Steven
Jeffersonville
IN
Date:
9/9/2026
5
5555555
Jieyi makes buying process smooth and easy.
Gary
Boston
MA
Date:
9/9/2026
5
5555555
Chris is great to work with. He is very detailed and explains every step as we go through the process. He responds extremely quickly and I've worked with him many times and he has been great every time. Thanks!
Rachel
River Hills
WI
Date:
9/9/2026
4
4444444
clear communication, timely responses, and transparent with all processes.
Dakota
Agawam
MA
Date:
9/9/2026
5
5555555
Ashley was great. She made everything very clear and got us through all the paperwork and made it easy and not overwhelming. She kept us informed throughout the financial process.
Dianne
South Jordan
UT
Date:
9/9/2026
5
5555555
Alex was very patient & understanding & would answer all my questions with no hesitation, she was great thru the whole process
Shunton
Blytheville
AR
Date:
9/9/2026
5
5555555
Our loan with Monica and her team was so quick and easy. She was always there off we had any questions. She went above and beyond. If you need a mortgage company, this OSS the place. Thank you all for making it seamless.
Joseph
Athens
TX
Date:
9/9/2026
5
5555555
I think the communicate is what made it great. We had so many questions and y'all answered all of them and worked hard to make sure we understood everything.
Asaf
North Richland Hills
TX
Date:
9/9/2026
5
5555555
My experience overall working with Jonny was stress free and super easy to manage. I had a complete understanding of what was happening at all times and jonny was able to answer any questions I had along the way.
Jacob
Crown Point
IN
Date:
9/9/2026
5
5555555
I have known Dave Maxner for a very long time. He is very honest, loyal, a real go to person. Absolutely the best person and Im so glad he is still active in the mtg world. Hes patient, understanding, kind, just a wonderful man to be around as well. Thank you Dave for everything you've done. You help me to sleep at night knowing I have a great mtg provider, and an amazing knowledgeable friend who will provide a great service!!
Timothy
Casper
WY
Date:
9/9/2026
5
5555555
Jennifer is such a knowledgable, kind person who gets you the best deal and stays with you though the entire process.
Robin
Benson
AZ
Date:
9/9/2026
5
5555555
Matt and Jill did a great job or being on top of all aspects of the process. We had some hurdles to go over and they knew get things done. They did a great job and I'll always feels comfortable recommending people to them going forward. Excellent job!
Charles
Long Lake
MN
Date:
9/9/2026
5
5555555
Lane was very responsive and complete in his review and reporting of our loan .
Neal
Fayetteville
GA
Date:
9/9/2026
5
5555555
Katie and Kim :)
Christina
Waterville
MN
Date:
9/9/2026
5
5555555
COMMUNICATION AND SPEED WERE FANTASTIC! MY SITUATION WAS COMPLICATED, BUT DENNIS NEVER MADE ME FEEL LIKE IT WAS. HE MADE EVERYTHING EXTREMELY CLEAR AND EASY TO UNDERSTAND. OVERALL, DENNIS AND HIS TEAM WALKED ME THROUGH THIS WHOLE PROCESS AND HELPED ME WITH EVERYTHING I HAD ANY TROUBLE WITH.
Daniel
Millstone Township
NJ
Date:
9/9/2026
5
5555555
Nothing at this time
Kristin
Newnan
GA
Date:
9/9/2026
4
4444444
all our questions got answered in a timely manner by some member of the team.
Danielle
Barre
VT
Date:
9/9/2026
5
5555555
Mike and the team were very helpful and went over everything with me to ensure I understood what was going on. If I needed anything they were available to answer questions very quickly.
Sean
Elgin
IL
Date:
9/9/2026
5
5555555
Debbie went above and beyond! walked me through the process, displayed excellent communication, and was there for all of my questions at all times! Thank you for the great service!
Carrie
Saint Joseph
MO
Date:
9/9/2026
5
5555555
Jesse was super responsive and a great asset during this process. I did not know much of anything going into the process, so it was great to have him on my side!
Connor
Flowery Branch
GA
Date:
9/9/2026
5
5555555
Very easy to contact and extremely helpful. Answered all of our many many questions
Tiffany
Pinnacle
NC
Date:
9/9/2026
5
5555555
Good communication explaing loan details, very responsive
Steven
Goshen
NY
Date:
9/9/2026
5
5555555
Kim was amazing! She was knowledgeable, responsive, and made the process smooth and less stressful. I highly recommend her to anyone looking to buy a new home!
Sarah
Bel Air
MD
Date:
9/9/2026
5
5555555
Will he was always so helpful. His vice was great. He made himself available to us any questions or concerns we had he was on it thanks to him at his team. We couldn't get through it without him.love you Will. Thanks you so much
Barbara
Lynchburg
VA
Date:
9/9/2026
5
5555555
RICHARD! Richard made my experience great. I basically told him look, I don't know anything and I don't have any money, make it happen! he showed me options that I qualified for and gave me all the information so thag that i I could make the best decision for my lifestyle. he was very easy to get in contact with and even when I needed him to explain the same things over and over again he never got annoyed he was literally always happy to help. thank you so much richard ashley and jon
Amber
Triangle
VA
Date:
9/9/2026
5
5555555
Good communication and answered any questions I had!
Amelia
Cold Spring
MN
Date:
9/9/2026
5
5555555
Absolutely! What made our experience truly GREAT was Jonathan Lavien. As first-time homebuyers, we were overwhelmed, but Jonathan broke everything down step-by-step in a way that actually made sense. His communication was always clear, timely, and patient—he never made us feel silly for asking questions. Most importantly, he genuinely understood our situation and never pressured us. He turned a stressful process into an exciting one. We couldn't have asked for a better guide!
Abdelilah
Whitman
MA
Date:
9/9/2026
5
5555555
Keith's willingness to spend time to help explain foreign concepts to help us make as well informed a decision as we could. He was also very responsive via text message and helped close the loan professionally.
Funnce
Seattle
WA
Date:
9/9/2026
5
5555555
Kelly and the entire team were super helpful. They walked us through the whole process beginning to end answering every question I had (I am pretty high maintenance so I had a lot of questions 😂😂) They helped take a lot of anxiety out of whole purchas. I would not be afraid to send friends or family to Kelly and the team.
Peter
Silver Lake
KS
Date:
9/9/2026
5
5555555
Once again Chance was AMAZING to work with. Even when it is hard, he pushes on and helps keep the deal moving and getting it to closing table. Easy or hard transaction, he treats them all the same and give 100% to them!!! What a joy to work with!
Cheri
Beaumont
TX
Date:
9/9/2026
5
5555555
From our first conversation I felt seen and heard . Even the most confusing concepts seemed easier to understand with Kat! She was kind, understanding, and always there even when I got nervous or uneasy. Overall a phenomenal experience .
Lauren
Smyrna
GA
Date:
9/9/2026
5
5555555
The communication and punctuality was outstanding. Solving any problems or answering any questions we had also.
Cody
Poulsbo
WA
Date:
9/9/2026
5
5555555
Arthur was always ther to asnwer questions, and did a great job in providing what we needed , made everything so smooth and easy. Also with yazmine his assistant they where both great .
Israel
Lochbuie
CO
Date:
9/9/2026
5
5555555
This was my Second time using Mr. Raj Patel as my loan officer and he is very prompt and transparent in providing support throughout the loan process.
Hardik
Glendale Heights
IL
Date:
9/9/2026
5
5555555
The assistance and knowledge that you and Kirby provided to us was amazing. Thank you so much for helping us out!
Guy
Union
OR
Date:
9/9/2026
5
5555555
Chris is very friendly and extremely knowledgeable. This was our first home purchase and I can’t imagine a smoother experience. We had to put an offer in and close in less than a month and we were able to do so with Chris and his team. He always kept us up to date on what we needed to submit and what the next steps were. Laid back, friendly, down to earth and professional describe Chris and his team. Would absolutely recommend him to anyone!
Jason
Great Falls
MT
Date:
9/9/2026
5
5555555
Tracy is fantastic. From the get -go , she explained everthing I need to know - comparing different loan options, trade-offs, processes - to help me find the best option that best suits my current situatio. She is patient, thoughful , truly caring her clients. She made my first -time home buying experience less daunting.
Manson
Fort Worth
TX
Date:
9/9/2026
5
5555555
very easy to work with, very friendly, answered all my questions and made sure I under every step of the process!
Justeen
Littlefield
AZ
Date:
9/9/2026
5
5555555
The atención
Edwin
Minneapolis
MN
Date:
9/9/2026
5
5555555
nice knowledgable people. no robots.
Philaret
Upper Marlboro
MD
Date:
9/9/2026
5
5555555
Shea and his team went above and beyond with our home purchase. They ensured that every T was crossed and I was dotted to make not only our home buying experience as smooth as possible but also looking out for our best interest years down the road. If you're looking for mortgage professionals that actually care and make you a number one priority, Shea and his team are all you will ever need!
Brinson
Thomaston
GA
Date:
9/9/2026
4
4444444
Respond quickly to our needs.
Teng Tong
Bethel
CT
Date:
9/9/2026
5
5555555
Recently closed on my loan with fairway and would highly recommend! Kirk made sure I understood every step of the process and answered every question I had.
Justeen
Date:
9/9/2026
5
5555555
Shea and his team went above and beyond with our home purchase. They ensured that every T was crossed and I was dotted to make not only our home buying experience as smooth as possible but also looking out for our best interest years down the road. If you're looking for mortgage professionals that actually care and make you a number one priority, Shea and his team are all you will ever need!
Tanner
Date:
9/9/2026
5
5555555
Victor and his entire team turned our dream of owning a home into reality; he helped us with everything and was always ready to address any questions or issues throughout the process.
Rafisa
Neptune
NJ
Date:
9/8/2026
5
5555555
Always kept me in the loop, resulting in me never having unanswered questions
Padilla
Las Vegas
NV
Date:
9/8/2026
5
5555555
Everyone is so welcoming, willing to explain different terms , and made us feel confident in our decisions
Savanna
Zumbrota
MN
Date:
9/8/2026
5
5555555
Loved the communication Jazz had in and out of work. he made sure everything was explained very well for us to understand.
Nick
Lyndhurst
OH
Date:
9/8/2026
5
5555555
Team made it easy
Sue Mcnerney
Date:
9/8/2026
5
5555555
Constant communication
Sue
Strawberry
AZ
Date:
9/8/2026
5
5555555
Kelly kept us in the loop through the entire process and was very easily accessible if we had any questions. While maintaining a knowledgeable professionalism , Kelly continued to share with us a kind and approachable avenue to her and her colleagues. As my first personal experience of such magnitude such as buying my first home, I am grateful that Kelly was there to help support and navigate my husband and I both.
Kelly Jo Faith
Date:
9/8/2026
5
5555555
Kelly kept us in the loop through the entire process and was very easily accessible if we had any questions. While maintaining a knowledgeable professionalism , Kelly continued to share with us a kind and approachable avenue to her and her colleagues. As my first personal experience of such magnitude such as buying my first home, I am grateful that Kelly was there to help support and navigate my husband and I both.
Kelly
Silver Lake
KS
Date:
9/8/2026
5
5555555
Pete and his team made the home-buying process smooth and simple for us as first-time buyers. They were patient with us, answered all of our questions and took the time to explain everything and all of our options. We never felt pressured or rushed, and we felt Pete truly cared about our success with the purchase of our home. We would absolutely use Fairway and work with Pete again in the future.
Jeremy
Cockeysville
MD
Date:
9/8/2026
5
5555555
Please see Harvey's comments that i I totally concur with
Martha
Mechanicsville
VA
Date:
9/8/2026
5
5555555
Everything and everyone was so professional and efficient. We were kept apprised of the process, next steps, etc. they also made the process seamless and it was amazing hiw quickly we were apprives
Harvey
Mechanicsville
VA
Date:
9/8/2026
5
5555555
Chris and the Fairway team were communicative, timely and knowledgeable every step of the way. We had an acclerated timeline closing in just 2 weeks and it was smooth sailing all around. Very appreciative for the great service, highly recommend this group.
Tyler
Saint Charles
MO
Date:
9/8/2026
5
5555555
Matt was kind, knowledgable, and went above and beyond to help us through the house buying process. As a first time homebuyer, all of the unknowns are daunting but Matt made sure we were comfortable and in the loop every step of the way.
Taylor
Hugo
MN
Date:
9/8/2026
5
5555555
So helpful with every thing and very pacent with me and helping with my understanding of everything I will always remember your help and kindness
Mary
Bennington
VT
Date:
9/8/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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