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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Efficient work
John D
Las Vegas
NV
Date:
10/29/2025
5
5555555
Greg is awesome. Communication throughout the entire process was incredible .
Scott
Ada
MI
Date:
10/29/2025
5
5555555
You can tell Dean cares, is quick, great communicator and willing to go the extra mile.
John
Bartlett
IL
Date:
10/29/2025
5
5555555
Lorie and Michele made the process so easy. Great communication!
Susan M
Salida
CO
Date:
10/29/2025
5
5555555
Thank you for conducting every process thoroughly and thoughtfully.
John Hyun
Grandview
MO
Date:
10/29/2025
5
5555555
I can’t thank Laura enough for helping me through my home loan process! She was so patient, knowledgeable, and always quick to answer my questions. As a first-time homebuyer, I really appreciated how she explained everything clearly and made the process feel stress-free. I couldn’t have asked for a better loan officer — highly recommend Laura to anyone looking to buy a home!
Kelly
Lakeland
FL
Date:
10/29/2025
5
5555555
Helping to inspire confidence to the sellers agent that we could execute the VA loan in a timely manner and wouldn't get hung up on anything. Also, keeping me informed through the process. Sean is 1 of 1.
Christopher
Herndon
VA
Date:
10/29/2025
5
5555555
Overall communication and the milestones are superhelpful!!! It's a good visual to who the key players are and it helpa streamline the communication and tasks! It has been an amazing experience and we are very lucky to have worked with the 3M Group with their amazing attention to detail and quality service! It shows they want to make family dreams come true!
Camille Renee
Mesa
AZ
Date:
10/29/2025
5
5555555
Everything!!! You made miracles happen and we are forever grateful for making our purchase happen. Ramiro and I are beyone happy and you are our number 1 go-to lender.
Erica
Big Bear Lake
CA
Date:
10/29/2025
5
5555555
Great staff!
Katharine Elizabeth
Chicago
IL
Date:
10/29/2025
5
5555555
Everyone made us feel at home
Zachary E
Richmond
VA
Date:
10/29/2025
5
5555555
Attention to detail. Outstanding follow-ups and communication. great sense of urgency product delivered on time as promised
Diego
Elk Park
NC
Date:
10/29/2025
5
5555555
Timely and informative communication, ease of sharing documents was nice. We enjoyed the ease of keeping everything on track, and closing early!
Jean
Washington
DC
Date:
10/29/2025
5
5555555
⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Ann Fontanetta at Fairway Home Mortgage Working with Ann Fontanetta was an absolute pleasure from start to finish. She is friendly, professional, and incredibly communicative throughout the entire mortgage process. Ann took the time to explain every step clearly, making what could have been a stressful experience feel smooth and straightforward. Her professionalism and attention to detail gave me complete confidence, and her warm, approachable demeanor made every interaction enjoyable. Ann was always quick to respond to questions, kept me updated proactively, and ensured everything stayed on track. If you’re looking for someone who combines expert knowledge with genuine care for her clients, I highly recommend Ann Fontanetta and Fairway Home Mortgage.
Gary
Nokomis
FL
Date:
10/29/2025
5
5555555
more efficient and professional excellent service and communication grat job
Sushil
Snellville
GA
Date:
10/29/2025
5
5555555
Rick made our process go smoothly and fast!
Taylor M
Southbridge
MA
Date:
10/29/2025
5
5555555
You and your team are ALWAYS a pleasure to work with, and understanding! Makes life a lot easier during this process!
AnnMarie
Land O Lakes
FL
Date:
10/29/2025
5
5555555
Answered all our questions. And at a great response time.
George C
Uhrichsville
OH
Date:
10/29/2025
5
5555555
Very professional and very helpful and fast
Jose
Del Rio
TX
Date:
10/29/2025
5
5555555
Jerry always reached out to see how my house hunt was going. Then when getting my house he went the extra mile to make sure I would secure the home. I really appreciate it.
Collin
West Deptford
NJ
Date:
10/29/2025
5
5555555
Worked very hard to find the the right loan fit for us. Great communication and responded quickly to all questions. Definitely felt like we had personal friendly service!
Rollin Arthur
Cascade
ID
Date:
10/29/2025
5
5555555
MAdeline is extremely efficient, knows the best way to expedite her services, stays on top of everything and Iis available when you have questions. We have used her many times with great satisfaction.
Gloria J
Seattle
WA
Date:
10/29/2025
5
5555555
Our questions were answered in a timely and thorough manner. Mike was very knowledgable and helped navigate the ins and outs of our construction loan.
Candis
Colgate
WI
Date:
10/29/2025
5
5555555
You and your team are fantastic! I absolutely love working with you. Thank you for taking such great care of my family and answering all of our questions. My favorite part about getting a loan through you guys was not only how prompt you are, but your communication and updates are extremely helpful. There is never a guessing/waiting time where we didn't know what was going on with the loan. We can't thank you enough for everything you guys did for us! I will absolutely be sending my clients to you and be using you for all of our mortgage needs. Thank you for your patience, communication, and help through this process!
Ashli Louise
Redmond
OR
Date:
10/29/2025
5
5555555
We seem to always come to Madeline with non-standard financing needs, and she always comes through.
Forrest Edwin
Seattle
WA
Date:
10/29/2025
5
5555555
I appreciated working with Jeremy because he was able to think outiside the box and offer creative options for what I was interested in doing. Jeremy is extremely knowledgeable, and he is able to explain the processes and the nuances of mortgage loans and rates in a way that is easily understandable. His communication is timely, and he provides answers and guidance to all my questions. Jeremy and his team are the best!
Stacy D
Cumming
GA
Date:
10/29/2025
4
4444444
not at this time
David
Oconomowoc
WI
Date:
10/29/2025
5
5555555
How I was able to buy a house with no credit and how helpful Dottie and her team were
Brett Ray
Caldwell
KS
Date:
10/29/2025
5
5555555
Chris has been very responsive and helpful sorting through all the options/numbers
Matthew Wade
Herndon
VA
Date:
10/29/2025
5
5555555
I dont even know where to start...Eric did a GREAT job with me since we talked for the 1st time, he walked me through everything with great detail and communicated very well with me and my attorney.
Enedelia
Saint Paul
MN
Date:
10/29/2025
5
5555555
Eric paid attention to my needs and found a solution that fit my budget. Using his skills to allow me to obtain a loan which may not have been possible with other lenders traditional lenders.
Laura L
Omaha
NE
Date:
10/29/2025
5
5555555
Great customer services skills. well organized and fantastic at communicating
Gabrielle C
Goshen
IN
Date:
10/29/2025
5
5555555
All the help to get though the process
Pablo
Cooper City
FL
Date:
10/29/2025
5
5555555
Mike, Any questions or concerns, were handled in a timely manner. Updates were provided on the status of our loan. All in all, a very smooth process.
Luis
Sun Lakes
AZ
Date:
10/29/2025
5
5555555
Very responsive and through when answering questions
Crystal
Adairsville
GA
Date:
10/29/2025
5
5555555
John and his team made this the easiest home purchase I've ever experienced. The level of service is unmatched. He and his staff were friendly, effeceint, and made certain my wife and I were kept informed on every step of the process. The Fairway Now App was a wonderful tool and so convenient for me since I was traveling during most of the "info gathering" stages. Also, the help we got from the Fairway Home Connect team was invaluable. Moving from Florida to Alabama, and not knowing the utilities to call, the Home Connect team reached out to me a couple of weeks before closing and took care of it all. Thank you again John and team! See you on the lake!!
James David
Tallassee
AL
Date:
10/29/2025
5
5555555
Bryan has been helpful each time he has worked with us and helps turn things around timely.
Mollie S
Cottage Grove
WI
Date:
10/29/2025
5
5555555
Jimmy was great to work with! He took the time to explain everything so I always knew what to expect. His communication was great, and he went above and beyond to find the best deal for me. Highly recommend!
Stacie
Tempe
AZ
Date:
10/29/2025
5
5555555
She worked really hard in getting our loan processed to meet our financial needs.
Ronald W
Twin Falls
ID
Date:
10/29/2025
5
5555555
Laura Was fantastic She was always a step a head. Thanks Lura
Thomas Paul
Rocky Mount
NC
Date:
10/29/2025
5
5555555
You are very quick Responsible Professional
Danoosh
Windermere
FL
Date:
10/29/2025
5
5555555
Great communication from Justin and the team. I always understood the next step and they make everything extremely easy.
Jason H
Prescott
AZ
Date:
10/29/2025
5
5555555
Excellent, consistent communication and really lovely people .
Scott T
Camden
SC
Date:
10/29/2025
5
5555555
Matt was quick to respond to questions and was thorough with his answers.
Peter
Land O Lakes
FL
Date:
10/29/2025
5
5555555
Me ayudo mucho en todo el proceso y habla español que es lo mejor de todo
Paulina
Akron
OH
Date:
10/29/2025
5
5555555
It was the profesional and friendly service made it feel as if i was working with family thanks again Mary for your help.
Ricardo
Douglasville
GA
Date:
10/29/2025
5
5555555
The process was well defined and smooth.
Hussain
Buford
GA
Date:
10/29/2025
5
5555555
Great with questions and keeping me on track. Very knowledgeable.
Emily
Big Lake
MN
Date:
10/29/2025
5
5555555
There was great communication with this office and they were always kind.
Phyllis
Bryon
GA
Date:
10/29/2025
5
5555555
Attention to detail, high level of technical expertise, great personality and communication skills..
Stephen
Austin
TX
Date:
10/29/2025
5
5555555
Tim always responded to question within minutes.
Kathleen Haight
Wilmington
NC
Date:
10/29/2025
5
5555555
Sandy was easy to work with and explained everything. Took all the stress away!
Brian Eldon
Acworth
GA
Date:
10/29/2025
5
5555555
The ease of the transaction and the communication between the teams was completely awesome.
Kevin James
Spotsylvania
VA
Date:
10/29/2025
5
5555555
I could always reach out and get my questions answered pretty quickly. Shannon and her team are very knowledgeable and so helpful. we really appreciate her expertise . Thank you!
Adam L
Temple
TX
Date:
10/29/2025
4
4444444
THERE NEEDS TO BE AN INBETWEEN GREAT AND OK. IT WAS BETTER THEN OK. IT HAS BEEN A LONG TIME SINCE I BOUGHT A HOUSE AND THE PROCESS HAD CHANGED. SHAD WALKED ME THOUGH THE PROCESS AND EVEN IN THE TIMES I WANTED TO GIVE UP HE WAS STILL THERE
Erin
Plainville
KS
Date:
10/29/2025
5
5555555
The team was responsive, efficient, and easy to work with.
Stacy
Port St Lucie
FL
Date:
10/29/2025
5
5555555
Quick answer, always willing to help and explain.Excellent communication overall the project
Joachim
Austin
TX
Date:
10/29/2025
4
4444444
he was very pleasant
Ronald J.
South Bend
IN
Date:
10/29/2025
5
5555555
Thank you Nicole for all your help. I specifically wanted to thank you for helping me get the VA loan. I know I tried for a long time myself to get it, but to no avail. So, thank you. I wasn't sure if you would actually be able to get it, but it didn't take long for you get it.
Luis
Pacific
WA
Date:
10/29/2025
5
5555555
Everything
Khadija Elena
Omaha
NE
Date:
10/29/2025
5
5555555
My wife and I appreciated Mike's commitment to supporting us with our home loan and generous advice throughout the process. We are returning customers and will certainly remain in contact. He's definitely a sought after industry leader .
James Prather
Myrtle Beach
SC
Date:
10/29/2025
5
5555555
Hector made the process really smooth really quick to answer any questions I had. I definitely recommend him he will guide you through the right path!
Jose
Date:
10/29/2025
5
5555555
All details communicated with great clarity - pertaining to loan process..
Steven George
Statesville
NC
Date:
10/29/2025
5
5555555
Clear communication, willingness to explain answers to any questions that came up, overall customer service.
Seth Garrett
Athens
TX
Date:
10/29/2025
5
5555555
Ed & Craig went above & beyond to keep our deal together. They clearly exercised every option, had numerous calls on our behalf, and kept us informed every step of the way. Would highly recommend them to anyone!
Laura
Fraser
CO
Date:
10/29/2025
5
5555555
Todd and his team made the process go smoothly!
Easton
Blue Springs
MO
Date:
10/29/2025
5
5555555
He is very gentle, soft spoken and calm when explaining any situation. when I was in a very frustrating situation, it helped me to stay calm.
Janice Nam
Grandview
MO
Date:
10/29/2025
5
5555555
Amy was very responsive and punctual timelines
Kathleen A
Medfield
MA
Date:
10/29/2025
5
5555555
Professional and promp. Got numbers/ documents to me in a timely manner and helped coordinate everything to make my settlement run smoothly.
Lory L
Dillsburg
PA
Date:
10/29/2025
5
5555555
Olivia is extremely attentive and responsive to all emails. She was wonderful to work with
Danielle Kristine Pe
Tucson
AZ
Date:
10/29/2025
5
5555555
quick turnaround, great communication
Richard L
Glen Allen
VA
Date:
10/29/2025
5
5555555
Dave was very responsive and took time answering and any questions. You always felt like a priority working with him regardless of how much he had going on. Would highly recommend to anyone looking into buying a house.
Eric
Sioux Falls
SD
Date:
10/29/2025
4
4444444
Efficiency
Taylor
Ludlow
MA
Date:
10/29/2025
5
5555555
Everything went well timing and otherwise.
Thankgod Hanks
Elgin
IL
Date:
10/29/2025
5
5555555
Damon was excellent and really assisted us with the process hand in hand. Amazing !!!
Marilyn F
Chandler
AZ
Date:
10/29/2025
5
5555555
Lee Blodgett and how fast he was to get every task done. As a first time home buyer this was smooth and easy.
Matthew
Estero
FL
Date:
10/29/2025
5
5555555
Clear communication and honest expectations from the jump. I have a habit of getting busy and being difficult to get ahold of, but Korbin and his team patient and persistant to make sure we stayed on schedule and on the same page.
Casey L.
Myrtle Beach
SC
Date:
10/29/2025
5
5555555
Thank you for helping make out home buying expereince smooth.
Tyler Douglas Reaves
King
NC
Date:
10/29/2025
5
5555555
The team and communication throughout.
Cassius A
Indianapolis
IN
Date:
10/29/2025
5
5555555
Your team are the best of the best! This is our second time using you guys & we have NEVER had an issue with anything you guys do! We are so appreciative of that!
William Shane
Crawfordsvlle
IN
Date:
10/29/2025
5
5555555
Errors made by fairway supporting staff caused delays, re-runs of credit checks which caused more delays, and ultimately took up several hours of vacation time due to these delays and being required to close on a specific day that we were not able to choose.
Zachary
Phoenix
AZ
Date:
10/29/2025
5
5555555
I appreciated the access to the portal, making it clear what was due and the status. The email request and reminders, easily complimented this tool but it was nice to know I could go into one resource to track. The interactions with the team were also always informative and left space for questions.
Stephanie Krob
College Station
TX
Date:
10/29/2025
5
5555555
Communication was great and they were always helpful and responsive throughout the entire process
Hailey
Fishers
IN
Date:
10/29/2025
5
5555555
Jane explained the process in detail and kept me updated along each step. Thanks Jane !
Lanelle
Cary
IL
Date:
10/29/2025
5
5555555
Arthur and his team are locked in when it comes to customer service. They always make this process aimple and easy. I have used Arthur on multiple properties I have owned and will not use anyone else .
Warren Drew
Aurora
CO
Date:
10/29/2025
5
5555555
Responsiveness, obvious competence and ability
Peter Arthur
Wilmington
NC
Date:
10/29/2025
5
5555555
Darin communicated well and got us a great interest rate. I highly recommend his service and will send referrals his way.
Isaiah
New Richmond
WI
Date:
10/29/2025
5
5555555
Mike was easy to work with and answered all our questions. Mike made a stressful few months a little less stressful but making the lending process as easy as he could for us!
Ryan P
Dillsburg
PA
Date:
10/29/2025
5
5555555
It has always been a great experience working with Trey.
Zill E
Sugar Land
TX
Date:
10/29/2025
5
5555555
response time
Kieran T
Huddleston
VA
Date:
10/29/2025
5
5555555
everything was easy and smooth process
Anthony
Montvale
NJ
Date:
10/29/2025
5
5555555
Kim was always available . She was helpful when it came to interest rates and timing. Kim was a joy to work with.
Andrew
Spotsylvania
VA
Date:
10/29/2025
5
5555555
We had an unusual lending need in that we were moving across country and were not yet in the locale. Also there was a competitive lender working for our loan. In spite of several difficult conversations, Christine remained the uber professional, ever-well-mannered, service oriented person she is. She stuck with us through the entire process, providing valuable guidance throughout, displaying the insights only an extremely experienced real estate lender has in her head, and in the end went above and beyond to persevere in order to find a creative solution to our issues. We would recommend Christine to anyone for her dedication, kindness, professionalism, responsiveness, customer service and knowledge.
Gail
Redwood Vly
CA
Date:
10/29/2025
5
5555555
She did her job professionally.
Linda M
Lancaster
PA
Date:
10/29/2025
5
5555555
Took the time to into different lians that fit my budget
Kimberly
Dexter
ME
Date:
10/29/2025
5
5555555
Very thorough and swift
Bobby
Arkadelphia
AR
Date:
10/29/2025
5
5555555
I had an amazing experience working with this mortgage company! From start to finish, the team was professional, transparent, and incredibly supportive. I truly felt that I could trust them throughout the entire process. They explained every step clearly, answered all my questions, and made what could have been a stressful transaction feel simple and smooth. Thanks to their hard work and dedication, everything went seamlessly. I highly recommend them to anyone looking for a reliable and trustworthy mortgage team!
Kristin M
Pompano Beach
FL
Date:
10/29/2025
5
5555555
Response times and accessibility while dealing with someone on the ither side of the country.
Cullen
Lexington
SC
Date:
10/29/2025
5
5555555
Bill is absolutely fantastic to work with. He was incredibly responsive, professional, and trustworthy throughout the entire process. He made everything smooth and stress-free, always quick to answer questions and go the extra mile. Truly the best in the business!
Jamie Elaine
Plainfield
IN
Date:
10/29/2025
5
5555555
We were very happy with it.
Jessica J
Reva
VA
Date:
10/29/2025

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers