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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Lucas was always there to answer any questions that we had and really guided us through the process as first time home buyers. He made it such a smooth and stress free experience.
Jaden
Oxford
GA
Date:
7/10/2026
5
5555555
Went really smooth. Start to finish.
Gerald
Phoenix
AZ
Date:
7/10/2026
5
5555555
Had a team of individuals that worked my complex documentation of my mortgage
James
Rockingham
VA
Date:
7/10/2026
5
5555555
Michela made herself very accesible she worked nonstop on helping us get the loan we needed for the house of our dreams
Jodi
Lakeside
CA
Date:
7/10/2026
5
5555555
made everything so easy and Laid the whole process clear enough to make us understand fully what was going on without us having to worry or question anything. we had no idea what To do going into it before coming to chat with you and pretty much had the game plan fully planned out and executable after the first meeting. Everything went awesome
Talon
Sioux Falls
SD
Date:
7/10/2026
5
5555555
Great communication, explained everything in a way that was easy to understand, made sure we were getting the best and most affordable loan possible. I would highly recommend Brandon to anyone applying for a mortgage.
Johnathan
Lake Point
UT
Date:
7/10/2026
5
5555555
Quick communication. Help understanding everything I had questions abou.
Tyler
Ray City
GA
Date:
7/10/2026
5
5555555
Aaron was always very great at communication and would explain concepts to us that we didn't understand at first. Him and his team made the effortt seem so seamless, and it was very easy to work with them!
Camille
Deerfield
IL
Date:
7/10/2026
5
5555555
The app made it easy and clear justin stayed in touch
Joyce
Graham
WA
Date:
7/10/2026
5
5555555
Communication and problem solving made everything great for us. The experience was great from the whole team.
Luis
Eagle Pass
TX
Date:
7/10/2026
5
5555555
Very quick, smooth and customer oriented service.
Mariyana
Sandy
UT
Date:
7/10/2026
5
5555555
Zach kept us informed on what was going on step by step . When there was a bump in the road Zach and his team worked it out for us.
Janice
Ramsey
MN
Date:
7/10/2026
5
5555555
A lot of communication and patience.
Jamontavis
Del Rio
TX
Date:
7/10/2026
5
5555555
Clear, professional communication. Always answered my questions and made the process easy.
Andrew
Seattle
WA
Date:
7/10/2026
5
5555555
's responsiveness, personality, knowledge of the finance world, rates, and overall joyous nature towards us as clients was more than we could at above beyond
Jamie
Eagle
ID
Date:
7/10/2026
5
5555555
Friendly staff
Antonio
Stickney
IL
Date:
7/10/2026
5
5555555
Brady took his time and worked with myself and my husband for two years, helping us with building financial plans and with purchasing our first home. He was always understanding and willing to go the extra mile and that was greatly appreciate.
Tanjala
Lynchburg
VA
Date:
7/10/2026
5
5555555
good communication
Thomas
Westfield
IN
Date:
7/10/2026
5
5555555
Sam walked us through the purchase Process from beginning to end. Any questions we had she was always available to answer them for us made us feel very comfortable throughout the whole process we could not have done this without her
Nicholas
Louisville
KY
Date:
7/10/2026
5
5555555
Cassie was wonderful to work with!
Mayara
Pensacola
FL
Date:
7/10/2026
5
5555555
Jeff and his team did a fantastic job again! I have worked with him for several home purchases over the years, and they always come through!
Alexis
Reno
NV
Date:
7/10/2026
5
5555555
The process was painless and easy! Jeff knows what he's doing and walked us through the process .
Morgan
Odessa
MO
Date:
7/10/2026
5
5555555
Val Rush worked with me at every moment I needed her, she proved that she was the best one to work with. Helped me purchase my first home making the experience nice and unstresful.
Coldon
Silsbee
TX
Date:
7/10/2026
5
5555555
Karl was excellent. He explained everything perfectly at every step. He kept us on task. There were no surprises. He got us great deal!
Hiram
Tucson
AZ
Date:
7/10/2026
5
5555555
You expertise and attention to det made our home lebring process easy with your insights.Thank you for your patience,exceptional knowledge and expertise during stressfull time.
Chirali
Des Plaines
IL
Date:
7/10/2026
5
5555555
Where several lenders stated that they couldn't get us approved for this large of a loan, Denee laid out a gameplan for us to chop away at certain contingencies and got us to the closing table.
Devin
Holden
LA
Date:
7/10/2026
5
5555555
She was kind and explained every question I had in the most helpful, clear way that had left me feeling ive trult understood every step of this process.
Eleanor
Winston Salem
NC
Date:
7/10/2026
5
5555555
For me it was the timeliness of the whole experience. Questions were answered promptly and everything flowed very smoothly. It couldn't have been a better experience.
Robert
Boone
NC
Date:
7/10/2026
5
5555555
Great communication. Explained everything super well!
Gabriella
Spokane
WA
Date:
7/10/2026
5
5555555
From the moment a friend referred me, I knew I was in good hands. The entire experience exceeded my expectations. My lender went above and beyond to help me through every step of the home buying process. They were always patient, responsive, and took the time to explain everything clearly, making what could have been a stressful experience feel smooth and manageable. I truly appreciated their professionalism, honesty, and genuine care. I always felt supported and never alone throughout the process. If you're looking for a lender who is knowledgeable, trustworthy, and truly committed to helping you achieve your dream of homeownership, I highly recommend them. Thank you for making this such a wonderful experience!
Deborah
Tukwila
WA
Date:
7/10/2026
5
5555555
Thank you so much, Mrs. Teresa! You and your team were amazing, and we couldn't be happier with our new home!
Ashlynn
Perkinston
MS
Date:
7/10/2026
5
5555555
Communication from beginning to end. Direction was uncomplicated and the entire staff courteous and patient.
Rex
Ephrata
WA
Date:
7/10/2026
5
5555555
I appreciate the friendly and caring service.
Darlene
Vancouver
WA
Date:
7/10/2026
5
5555555
Thank you for helping us.
Melissa
Roanoke
VA
Date:
7/10/2026
5
5555555
Loan got approved and funded.
Jorge
Miami
FL
Date:
7/10/2026
5
5555555
The process was very smooth and Mike walk us step by step and made sure we meet the end date right on time. Thanks again Mike for all your hard work and helping us!
Kyle
Bluffdale
UT
Date:
7/10/2026
5
5555555
Jeremy communicated well, made the process easy, answersed questions we had quickly, and got us into our first house fast with no suprises.
Mason
Monticello
AR
Date:
7/10/2026
5
5555555
The patient Alfredo had with me, how he help me to get the best deal and work it out for me and the income I have.
Axel
Lowell
AR
Date:
7/10/2026
5
5555555
Chuck was always prompt in responding to out emails and calls. Took the time to explain questions we had and I felt he had our best interest in mind.
Jacob
Kansas City
MO
Date:
7/10/2026
5
5555555
Mr. Royce Sharp and the entire Fairway Home Mortgage team made my home-buying experience exceptional from start to finish. As a first-time homebuyer, I had a lot of questions and moments of uncertainty, but Royce was always patient, knowledgeable, and quick to respond. He kept me informed throughout the entire process and made sure everything stayed on track, even when unexpected challenges came up. His professionalism, communication, and dedication gave me peace of mind during one of the biggest milestones of my life. I truly appreciate everything he and the Fairway team did to help make my dream of homeownership a reality. I highly recommend Royce Sharp and Fairway Home Mortgage to anyone looking for a lender who genuinely cares about their clients.
Rikktia
Mount Olive
AL
Date:
7/10/2026
5
5555555
Evan and Rachael make the loan process easy and they are on top of all of the details. It's been a pleasure working with them.
Miguel
Milwaukee
WI
Date:
7/10/2026
5
5555555
Everything about the Fairway Sonora team was great! They communicated with me through the whole process, always friendly and supportive when it came down to do! Couldn't be more happier with who I chose!
Brittany
Twain Harte
CA
Date:
7/10/2026
5
5555555
Lou was very responsive during the purchasing process. He provided accurate quotes and answered all of our questions. The software was extremely easy to use when populating all of the information for the loan.
Cody
Canton
GA
Date:
7/10/2026
5
5555555
Excellent communication and answering all the questions patiently. The process was smooth and Bob and his team were helping through each and every step
Manav
Grayslake
IL
Date:
7/10/2026
5
5555555
Great communication, very responsive, and always provides clarification and explanations
Alessandra
Medway
MA
Date:
7/10/2026
5
5555555
Zak explained everything in a clear way, showed me the options for rates, was very communicative, was easy to get a hold of, was very organized, and proactive.
Matthew
Blanchardville
WI
Date:
7/10/2026
4
4444444
Always quick to answer our questions and concerns
Barbara
Kaukauna
WI
Date:
7/10/2026
5
5555555
willing to work with you and told me about every step of the way
Dylan
Prairie Du Sac
WI
Date:
7/10/2026
4
4444444
Always quick to answer our questions and concerns
Barbara
Black Creek
WI
Date:
7/10/2026
5
5555555
Communication, professionalism, and quick closing!
Chris
Seattle
Washington
Date:
7/10/2026
5
5555555
Excelente servicio desde el inicio Constante comunicación guía y apoyo
Diana
Del Rio
TX
Date:
7/10/2026
5
5555555
Jenna was wonderful! She was very aggressive in getting us the best interest rate and keeping our monthly payment within our requested range. We love Jenna!
Hunter
Wilmington
NC
Date:
7/10/2026
5
5555555
The process starting from the application went very smooth. Although, we had a short sale purchase and learned that they could be a bit more complicated; everything went well and communication was great!
Marisol
Denver
CO
Date:
7/10/2026
5
5555555
Y'all were very helpful, took care of things before they were problems, and helped me understand the (surprisingly complicated) homebuying process in a way that made me feel confident going forward.
Isaac
Fort Wayne
IN
Date:
7/10/2026
5
5555555
Jen was amazing to work with! She answered all my questions and never made me feel like I had a dumb question! I'm so glad someone referred me to her! The best decision we made was going to her, she guided us through everythin!
Hannah
Alum Bank
PA
Date:
7/10/2026
5
5555555
The communication and fast pace track made it efficient and easy to go over detailed and intricate paperwor.
Trevor
Laramie
WY
Date:
7/10/2026
5
5555555
Mr. Paull and his team were so professional and kind and quick to respond. to mention extremely knowledgeable and good at explaining things in the way that we would understand. He presented us with multiple options. Told us the pros and cons and helped us make a decision we were comfortable with. Not to mention going above and beyond when we were thrown a couple curveballs during the buying of our home.
Douglas
Spokane
WA
Date:
7/10/2026
5
5555555
Kaitlyn was great to work with! Very responsive and knowledgeable.
Meike
Lake St Louis
MO
Date:
7/10/2026
5
5555555
Responsive, knowledgable, empathetic and patient.
Crystal
Lake Mills
WI
Date:
7/10/2026
5
5555555
Hunter makes the best financial decision for his customers that are the right fit for them.
Jaime
Selma
AL
Date:
7/10/2026
5
5555555
High level of service is challenging situation
William
Glencoe
IL
Date:
7/10/2026
5
5555555
The constant communication and timeliness with which my emails and texts were answered. Everyone I dealt with was extremely patient, kind and thorough.
Belinda
Streator
IL
Date:
7/10/2026
5
5555555
Fast and efficien. thought the communication was great. This was a first for us very smooth and no pressure.
Steven
Union
OR
Date:
7/10/2026
5
5555555
I'm very happy with the home buying experience and availability when reaching out for help.
Korey
Houston
TX
Date:
7/10/2026
5
5555555
I can’t recommend Nick enough! He worked so hard throughout my loan process and truly went above and beyond to help me get exactly what I wanted. He was supportive, knowledgeable, and always willing to answer my questions. I’m so grateful for his dedication and everything he did to help make this happen!
Courtney
Liberty Hill
TX
Date:
7/10/2026
5
5555555
Awesome experience for my Wife and I. THANK YOU
Sanae
Houston
TX
Date:
7/10/2026
5
5555555
Everything went smoothly, quick communication
Emma
Jonesville
NC
Date:
7/10/2026
5
5555555
Maria was fantastic! She was very knowledgeable about the whole process and explained things in a way that was easy to understand. She was prompt in all of her replies. I knew that she wanted what was best for me and that she would work hard to get it. Overall, it was a fantastic experience!
Briana
Emmett
ID
Date:
7/10/2026
5
5555555
Tina managed a challenging transaction with professionalism and expertise. She made sure the client arrived at the finish line successfully! I highly recommend her!
Janet
Georgetown
TX
Date:
7/10/2026
5
5555555
Friendly, great communication, always answered our questions, and overall great experience.
Mark
Hickory
NC
Date:
7/10/2026
5
5555555
I am so grateful to Mike, Brian, and Dee for everything they did to help me become a homeowner. From the very beginning, they treated me with kindness, patience, and respect, making what could have been a stressful process feel much easier. They were always quick to respond to my questions, kept me informed throughout every step, and worked incredibly hard to move my loan along as quickly as possible. Even when there were delays outside of their control, they communicated openly, kept me updated, and continued advocating for me every step of the way. Their professionalism, dedication, and genuine care gave me confidence throughout the process. I truly felt that they wanted me to succeed and did everything they could to make my dream of owning a home come true. Thank you, Mike, Brian, and Dee, for your exceptional service and support. I highly recommend this team to anyone looking for knowledgeable, responsive, and caring mortgage professionals.
Marli
Streetsboro
OH
Date:
7/10/2026
5
5555555
Brian kept my individual needs in mind at all times, communicated with me regularly and was very reasurring reassuring and supportive through the entire process. Thanks Brian!
Carly
Craig
CO
Date:
7/10/2026
5
5555555
Quick and timely communication and seamless coordination among everyone
Karen
Union
ME
Date:
7/10/2026
5
5555555
Communication, assistance, care
Carly
Quincy
MA
Date:
7/10/2026
5
5555555
Mr. Ormos and his team provided feedback and guidance throughout the entire home buying experience.
Bryan
Valparaiso
IN
Date:
7/10/2026
5
5555555
answered every question I had. Prompt replies even when on personal time. So much appreciated
Crystal
Kenosha
WI
Date:
7/10/2026
5
5555555
Fast communication
Gregg
Chandler
AZ
Date:
7/10/2026
5
5555555
I felt like Caroline really had our backs throughout this process.
Riley
Saint Louis
MO
Date:
7/10/2026
5
5555555
Prompt and clear responses.
Joyce
Spiceland
IN
Date:
7/10/2026
5
5555555
Good comunication throughout the process and ultimately timely closing what matters most
Prabhakararao
Leander
TX
Date:
7/10/2026
5
5555555
There was great communication from start to finish.
Tristan
Oxford
GA
Date:
7/10/2026
5
5555555
Easy to work with, great communication, really helped me out. I felt like Tyler and the whole team did their best to make my experience pleasant and it was good to have someone in my corner! I'm so glad I reached out.
Connor
Centerville
OH
Date:
7/10/2026
5
5555555
The staff and the good communication we had
Kim
Ware
MA
Date:
7/10/2026
5
5555555
Chealsea was available at all times for me as we went through the process including the rate comparison against 3 of your competaters, she was also available after hours and weekends which made a huge difference when it came to time sensative issues.
David
Pine Mountain
GA
Date:
7/10/2026
5
5555555
As a first time homeowner Hunter and his team made this a very simple and enjoyable experience would highly recommend him and his team to anyone looking to purchase a home
Kyle
Selma
AL
Date:
7/10/2026
5
5555555
Jenny and Lori were very friendly and informative . They also enjoy wine!
Barbara
Fredericksburg
TX
Date:
7/10/2026
5
5555555
I was very pleased with the experience. Communication was consistent and clear. The ability to transfer document securely was greatly appreciated. We told them of our challenges upfront and they were able to meet us at each step of the way. Couldn't be more happy . Would highly recommend Ken and his team.
Andrew
Charlotte
NC
Date:
7/10/2026
5
5555555
Mike made this entire process so much easier. He explained everything in depth and was able to get me everything I needed.
Veronica
Sodus
NY
Date:
7/10/2026
5
5555555
The communication and timely updates made the entire process completely stress-free.
Samantha
Clear Lake
MN
Date:
7/10/2026
5
5555555
Kim is a very helpful, energetic and truley knowledgable.
James
Blanchard
ID
Date:
7/10/2026
5
5555555
Very communicative and understanding
Samantha
Saint John
IN
Date:
7/10/2026
5
5555555
All the attention, support and guidence we received on every step of the way since the very beginning.
ROCIO
Brownsville
TX
Date:
7/10/2026
5
5555555
Erin and her team ALWAYS answers my many questions promptly. Always sends me updates and ask if I have any questions during my loan processing. Erin and her team have helped me with my past two mortage loans and we are very pleased. We will continue to use them for future home purchases. Erin and her team are Awesome!
Melissa
Hilton Head Island
SC
Date:
7/10/2026
5
5555555
Great communication ... felt like I was being treated like family. Will recommend you to anyone in need of a mortgage. Thank you for your fantastic service. Sincerly Reggy & Robin Howorka
Reggy
Columbus
OH
Date:
7/10/2026
5
5555555
Great quick communication
Cassandra
Martinsville
IN
Date:
7/10/2026
5
5555555
Great communication, options available to us, seamless process
Stephanie
Boynton Beach
FL
Date:
7/10/2026
5
5555555
A spectacular team—I recommend them wholeheartedly. They help you buy the home of your dreams without you even having to wake up.
Jesus
National Park
NJ
Date:
7/10/2026
5
5555555
Bethany and her assistant were great! I called Bethany stressed and unsure of the home buying process and she immediately made me feel so much relief and confidence! She was so helpful and responsive whenever I needed anything!
Kenedi
Mansfield
OH
Date:
7/10/2026
5
5555555
I appreciate your work and your effort on communicating with me, anytime I had a question, you answered it within a great time frame. You didn't just have one method you allowed me to send stuff to your email and to your work phone number. Very satisfied with your work and I appreciate everything! And I know if I have questions in the future you would help then too!
Russell
Sheridan
AR
Date:
7/10/2026
5
5555555
He' service highly often point to fast response times, staff who listen carefully, and solutions that work the first time.
Marites
Great Falls
MT
Date:
7/10/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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