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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
The best ever I've experienced employees are helpful very nice easy to talked too thank for all the help and time thank you so much.
Marites
Killeen
TX
Date:
12/31/2025
5
5555555
Doug was very helpful with my difficult situation and helped me through it and answered any questions I had
Dana
Indianapolis
IN
Date:
12/31/2025
5
5555555
Great employees, great communication through the process, and extreamly helpfu.
Daniel
Menahga
MN
Date:
12/31/2025
5
5555555
All of it the time you took to make sure it was as sm and pleasant as possible that you treated me like someone that mattered .
Sandra Kay
Mesquite
TX
Date:
12/31/2025
5
5555555
They were incredibly helpful, always attentive and looking for the best deal. they stayed on top of things troughout the entire purchase process until it was completed
Roman Yohari
Sahuarita
AZ
Date:
12/31/2025
5
5555555
Tonys and his team's communication
Matthew
Cottage Grove
WI
Date:
12/31/2025
5
5555555
Communixation was great. Process was easy . Always answered any questions I had.
Jennifer
Cheyenne
WY
Date:
12/31/2025
5
5555555
Good communication throughout prosses. Things went quickly. Would recomend to others.
Christopher M
Norton
OH
Date:
12/31/2025
5
5555555
Quick response, responsiveness, easy communication We felt very confident working with a great group of professionals who know what they are doing.
Chris
Jackson
GA
Date:
12/31/2025
5
5555555
Very quick with feedbacks d super nice and explained everything very well
Mikayla
Date:
12/31/2025
5
5555555
A high level of communnication and service throughout the entire process.
Michael Joseph
Pensacola
FL
Date:
12/31/2025
5
5555555
Prompt replies, good communication. Stayed in touch throughout the process. Much appreciated.
Clayton L
Lexington
MA
Date:
12/31/2025
5
5555555
This is the second time we've used Lori and her team, most recently for a refinance. She makes the process easy to understand and is super responsive to questions and concerns. I would highly recommend Lori and her team.
Debora A
Ocean View
DE
Date:
12/31/2025
5
5555555
Communication was great! I felt comfortable to ask any questions at any time with a response in a timely manner.
Liana
Casa Grande
AZ
Date:
12/31/2025
5
5555555
Russell was great to work with. He was great about working around my schedule and was always available to answer any questions I had.
Terry-Lynn
Decatur
AL
Date:
12/31/2025
5
5555555
Jim made the home-buying process simple and stress-free, was always available to take our calls, and went above and beyond by answering questions even outside his role as a lender. His knowledge, responsiveness, and genuine willingness to help made a huge difference, and we couldn’t recommend him more. Whether your buying your first home, looking to re-finance, our simply needing expertise in this field - Jim is the first person I’d recommend.
Ryan
Date:
12/31/2025
5
5555555
Great customer service! He overly communicated, there was no question that he didn't answer for us!
Frederious Marquise
San Diego
CA
Date:
12/31/2025
5
5555555
I felt your genuine concern to help make the right decisions, you made everything very pleasant and comfortable. the information was always on time and to the point. Thank you so very much 🙏🏽
Jodie M
Indianapolis
IN
Date:
12/31/2025
5
5555555
Jon did a fantastic job keeping me up to date on all of the steps involved through my financing process while purchasing my home. Highly recommend him and his team!
John
Noblesville
IN
Date:
12/31/2025
5
5555555
Easy communication
Elijah
Princeton
MN
Date:
12/31/2025
5
5555555
Buying a home can feel overwhelming, but professionals like Jesse Shoulders bring clarity and confidence to the process. Jesse was incredibly proactive and worked both for us and with us every step of the way. He was clear, responsive, and highly knowledgeable, setting expectations early and keeping everything on track without surprises. His attention to detail and strong ownership made the experience smooth and efficient, and we would confidently recommend him as a dependable and professional loan officer. 10/10 - We will work with Jesse for our next home purchase.
Lance
Olympia
WA
Date:
12/31/2025
5
5555555
Your friendly, professional way of handling everything. You were always on top of every situation!
Curtis Lee
Indianapolis
IN
Date:
12/31/2025
5
5555555
Smooth transaction and helpful interactions
Sam
Malone
NY
Date:
12/31/2025
5
5555555
Communication and better interest rate compared to other lenders
Lauren
El Paso
TX
Date:
12/31/2025
5
5555555
Process was effortless due to Adam and his team being efficient and kind.
Lynn
Seaside
OR
Date:
12/31/2025
5
5555555
Great communication through out the process. Was always available if I had questions.
Ee Kham
Marysville
CA
Date:
12/31/2025
5
5555555
Chelsea was exceptional from our first interaction. She responds almost immediately to any questions or concerns. She is extremely knowledgeable and promp. But what makes her stand "head and shoulders" above her peers is her compassion and kindness.
Cynthia
Boulder
CO
Date:
12/31/2025
5
5555555
Efficient honest knowledgeable
Rhea Cory
Oceanside
NY
Date:
12/31/2025
5
5555555
The attention to detail and professional experience you and your team shared. Absolutely awesome 👍
Horace
St Petersburg
FL
Date:
12/31/2025
5
5555555
Very pleasant to work with
Angela Queen
Mocksville
NC
Date:
12/31/2025
5
5555555
hreat customer service
Alexandra
Amarillo
TX
Date:
12/31/2025
5
5555555
Nick and his team made the process easy from start to finish. Quick to answer any questions we had and professional.
Pamela
Round Rock
TX
Date:
12/31/2025
5
5555555
Smooth transaction start to finish, no suprises. Efficient communication.
James Calvin
Nashville
TN
Date:
12/31/2025
5
5555555
Scott was always available, friendly and communicated well
Marcia Marie
Naperville
IL
Date:
12/31/2025
5
5555555
Very friendly, fast professional services. It was a pleasure to have fairway mortgage by my side during the entire process. Highly recommend to anyone looking to buy a home.
Alex
Thatcher
AZ
Date:
12/31/2025
5
5555555
We had a great experience working with Mike on our refinance. He took the time to clearly explain what to expect at each step, made sure we understood our options, and helped us feel confident in every decision. We genuinely trusted that he was looking out for our best interests and guiding us toward the right solution for our needs. Highly recommend.
Dene L
Sandy
UT
Date:
12/31/2025
5
5555555
Amanda was always available when I needed information, great service all around .
Ryan E
Dayton
OH
Date:
12/31/2025
5
5555555
He was awesome..Explained everything to where I could understand it ..
Kokather Demetress
East Spencer
NC
Date:
12/31/2025
5
5555555
Amazing communication, incredible persistence, and a ton of knowledge. Also, extremely friendly and professiona.
Elizabeth
West Linn
OR
Date:
12/31/2025
5
5555555
Brad definitely put in the time and effort to help with a complicated loan in a very timely fashion. He saved me money through the process and didn't waste my time. I would be happy to recommend him to anyone.
Philip
Saint Paul
MN
Date:
12/31/2025
5
5555555
The communication was amazing from day one , all questions and doubts were answered as well , overall experience was truly amazing.
Victoria
Los Fresnos
TX
Date:
12/31/2025
5
5555555
Landon McCarty went above and beyond to put this loan together for me. He explained everything in detail and made me feel very comfortable with securing a loan with him.
Paula R.
Gulfport
MS
Date:
12/31/2025
5
5555555
Thomas was very easy to work with and kept me updated throughout the process. He is very responsive and transparent and those are both qualities I value in a financial environment! Thank you!!!
Melinda
De Queen
AR
Date:
12/31/2025
5
5555555
Sherry , Spencer and Cami are all great they went above and beyond for us.
Shernan
Dallas
TX
Date:
12/31/2025
5
5555555
All the hard work and long hours, Jamie put in as well as my realtor. I couldn't be more grateful for the team that I was provided. I couldn't have any thank you very much from the bottom of my heart for my fam
Brittany M
Cheyenne
WY
Date:
12/31/2025
5
5555555
Jason, assisted our family and gave great advice in creating a package that suits our need. I have talked to many lenders but Jason went over and beyond to make sure that we get things done in a timely manner even if it meant working on Holidays and weekends.
Tristan
Des Moines
WA
Date:
12/31/2025
4
4444444
Never us the lender you put with us again. Your services were great our lender was terrible at communicating and overall service of them.
Melodie
Martinsville
IN
Date:
12/31/2025
5
5555555
Thank you so much for helping me with the loan for my home. I truly appreciate your kindness, patience, and support. You made the process much easier, and I am very grateful for your help. It was a pleasure working with you. Thank you again!
Guadalupe Angelica
Rockford
IL
Date:
12/31/2025
5
5555555
Everything
Joseph P.
San Diego
CA
Date:
12/31/2025
5
5555555
Paige and her Team did a Great Job in helping us get into our new home, she took my wife's calls anytime she had a question and responded back with the information we needed in a timely manner. I would recommend Paige and her Team to anyone looking to buy a home.
Augustine
College Station
TX
Date:
12/31/2025
5
5555555
Chelsea and the whole team were amazing. Great communication and made everything easy.
Jonathan Charles
Golden
CO
Date:
12/31/2025
5
5555555
Very knowledgeable and made process as smooth as possible.
Lindsay Marie
Vail
AZ
Date:
12/31/2025
5
5555555
Made everything easy and great people to work with
Austin B
Appleton
WI
Date:
12/31/2025
5
5555555
Samantha had amamzing communication
Kendall
Seabrook
NH
Date:
12/31/2025
5
5555555
Mackenzie was clear and concise in her communication and was easy to work with.
Brianna
Fountain City
WI
Date:
12/31/2025
5
5555555
Great communication and expertise
Justin
Katy
TX
Date:
12/31/2025
5
5555555
Easy to work with
David
Mccall
ID
Date:
12/31/2025
5
5555555
process was easy and straightforward
Bukekile
Dallas
TX
Date:
12/31/2025
5
5555555
Beth Bryant
Aneesa
Enterprise
AL
Date:
12/31/2025
5
5555555
no..........
Phillip Anthony
Raleigh
NC
Date:
12/31/2025
5
5555555
Excellent team, attitude and knowledge. Helped with all of our questions, explained things well and we're very flexible to help us
William L
Madison
WI
Date:
12/31/2025
5
5555555
The communication was clear and all of our questions were answered promptl. the electronic signing made the process even smoother.
Elizabeth Grace
Clarkson
KY
Date:
12/31/2025
5
5555555
Fast, helpful, and professional
Daniel Sundquist
Salt Lake City
UT
Date:
12/31/2025
5
5555555
I don't have any comments fast service great communication best service thank you
Ashenafi Asfaw
Chantilly
VA
Date:
12/31/2025
4
4444444
Prompt communication and seamless
Ashley
Harker Hts
TX
Date:
12/31/2025
5
5555555
Good communication, responsiveness
Sarah
Winthrop
MA
Date:
12/31/2025
5
5555555
Alexandra's communication and patience were what made it a great experience for me.
Timothy Dwight
Wynne
AR
Date:
12/31/2025
5
5555555
we really like the ability to reach out to Amey and get confident answers. Amey was great at communicating and staying on top of things. She also kept me on track!
Robert Duane
Newark
OH
Date:
12/31/2025
5
5555555
Process was smooth & Patty did everything she could to make it as easy as possible. She helped me find another insurance lender quickly when i encountered issues, will definitely recommend!
Matthew E
Milwaukee
WI
Date:
12/31/2025
5
5555555
I had an excellent experience. From start to finish, the process was smooth, transparent, and far less stressful than I expected. They were extremely knowledgeable, responsive, and took the time to explain every option clearly so I could make informed decisions. What really stood out was the attention to details. Stayed on top of deadlines, proactively communicated updates, and worked closely with all parties to ensure a timely closing. I truly felt that they had my best interests in mind throughout the entire process. I would highly recommend you to anyone looking for a trustworthy, efficient, and professional mortgage broker.
Roy George
Coral Gables
FL
Date:
12/31/2025
5
5555555
Rob is Fantastic. He has helped us many times over the years and will hopefully help us again in the futrue.
Isaac Bud
Moneta
VA
Date:
12/31/2025
5
5555555
I had an amazing experience working with Scott and his entire team. Scott was incredibly pleasant to work with, knowledgeable, and offered great advice throughout the process. He made everything feel clear and stress-free. The whole team handled my loan efficiently and in a very timely manner, keeping things moving smoothly from start to finish. I truly appreciated the professionalism, responsiveness, and excellent service. Highly recommend!
Brittne
Powder Springs
GA
Date:
12/31/2025
5
5555555
Excellent communication and great all around service and job.
Bradley
Paragould
AR
Date:
12/31/2025
5
5555555
She was on point with the whole process love her for being a great lender Thank you very much
Charles John
Pocahontas
AR
Date:
12/31/2025
4
4444444
How easy yall made everything
Haydn Dean
Sweeny
TX
Date:
12/31/2025
5
5555555
We couldn’t have asked for a better experience while buying our first home. Phil and the rest of the team made the entire process feel seamless and stress-free, guiding us every step of the way. Phil was absolutely fantastic- always available, incredibly knowledgeable, and patient in answering any and all questions we had along the way. His responsiveness and clear explanations made a huge difference and gave us so much confidence throughout the process. We’re truly grateful for the support and would highly recommend fairway and Drews team to anyone looking to buy a home.
Francesca
Ballston Spa
NY
Date:
12/31/2025
5
5555555
Constant communication with Andrei. He was prompt and rapidly addressed every issue. Excellent job in reducing the level of expected stress throughout this process?
Hassan
Como
CO
Date:
12/30/2025
5
5555555
Working with Tony and his team has been an absolute pleasure. I have been a Realtor for 12 years and have referred tons of buyers to different lenders over the years, but it has been so refreshing to watch Tony's attention to detail and truly caring about his clients. He is a kind of lender that I didn't think existed, and he does not take any referral for granted. He works hard and has made sure that any buyers that I have sent to him have been handled with the utmost of care. Highly recommend and look forward to working with him often in the future!
Amy
Date:
12/30/2025
5
5555555
Chris and Dana made the process very easy and kept me up to speed through the process. Very good communication, prompt and helpful.
Derrick J
Millersburg
PA
Date:
12/30/2025
5
5555555
Working with Ashland was an amazing experience. She is extremely knowledgeable and always quick to respond to my emails and texts. Ashland genuinely cares and truly wants what is best for you financially. I always felt that she had my best interests in mind and knew I was in great hands throughout the entire process.
Christa Daszkiewicz
Date:
12/30/2025
5
5555555
Working with Ashland was an amazing experience. She is extremely knowledgeable and always quick to respond to my emails and texts. Ashland genuinely cares and truly wants what is best for you financially. I always felt that she had my best interests in mind and knew I was in great hands throughout the entire process.
Christa Lee
Maple Grove
MN
Date:
12/30/2025
5
5555555
Joey went above and beyond, helping me feel comfortable and supported through the entire process. He answered late night phone calls, answered over the weekends, and made the process seamless
Michelle
Bellingham
MA
Date:
12/30/2025
5
5555555
He just knew how to communicate with us
Calvin
Portland
OR
Date:
12/30/2025
5
5555555
Erica was super helpful during the process of applying for my home loan. She was great at keeping me notified to stay up to date during the entire process. So awesome that she was able to provide me with information and assistance whenever it was needed. Overall, a wonderful experience working with Erica!
Isaac Schadel
Date:
12/30/2025
5
5555555
Erica was super helpful during the process of applying for my home loan. She was great at keeping me notified to stay up to date during the entire process. So awesome that she was able to provide me with information and assistance whenever it was needed. Overall, a wonderful experience working with Erica!
Isaac
Denver
CO
Date:
12/30/2025
5
5555555
We have used Dan 3 times the last couple years and we have always had a great experience!
Tayrin
La Mesa
CA
Date:
12/30/2025
4
4444444
It was good the way the bank worked with the lawyer and was responsivr to my communications.
Chelsea Lee
Charlton
MA
Date:
12/30/2025
5
5555555
The Jason Lawrence team was very professional and quick to respond in every interaction!
Nathan R
Jeffersonville
IN
Date:
12/30/2025
5
5555555
The information I received and the patience they had with me , walking me through every step so I understood everything I was doing was so appreciate.
Ellana Sue
Hastings
MN
Date:
12/30/2025
5
5555555
Renessa, made what seemed like a scary unknown chapter in our lives seemless and effortles. You shared her knowledge and wisdom with my husband and myself which made us feel secured the entire process.
Celia Yadira
San Tan Vly
AZ
Date:
12/30/2025
5
5555555
the whole process took less than a month.Some banks take up to 45 days if not more.very knowledgeabl, every question I asked she always had the answer for .she works everyday of the week to get the job done even if it means and working long days ( if she tells you you will get something to sign tonight and you checked around 7pm and it's not there that dosen't mean she forgot it means she still working on it and when you wail up you will see that it was sent at 10:30pm .just like she said you'll get it tonight.she will work with what you need and will get you the result you expect.i called somone else before I got introduced to Silvia she picked and she told me I have a conference tomorrow and she didn't call me till the next day .Silvia picked up right away and the process started as soon as we hanged up the phone.you want somone that's reliable give her a call you won't be disappointed.thank you
Ahmed
Manchester
NH
Date:
12/30/2025
5
5555555
Communicates clearly, quick turnaround on responses; very efficient and friendly.
Perla
Zebulon
NC
Date:
12/30/2025
5
5555555
You and your team never stopped trying to make it happen. Thank you for everything!
Thomas
Morrow
OH
Date:
12/30/2025
5
5555555
Our loan officer Jamie was extremely helpful, transparent, and clear throughout the entire process. He took the time to explain everything in a way that made sense and always made himself available when my wife and I had questions. We truly felt supported and confident every step of the way. Highly recommend.
Mike Angel
River Oaks
TX
Date:
12/30/2025
5
5555555
Fantastic team. They will work above and beyond for you.
Courtney Fitzgerald
Date:
12/30/2025
5
5555555
..........
Richard
Sultan
WA
Date:
12/30/2025
5
5555555
Very simple process! Quick to close!
Bryan Scott
Brownsburg
IN
Date:
12/30/2025
5
5555555
Kelly's energy and efficiency got things done quickly and well her professionalism and personal contact assured me I could trust her. Everything was done as promised.
Kimberly A
Williamsburg
VA
Date:
12/30/2025
4
4444444
Ability to talk through issues and get most questions answered timely.
Andrew
Canton
OH
Date:
12/30/2025
4
4444444
thank you what ever you did us
Samerawit A
Portland
OR
Date:
12/30/2025

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers