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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Steven was always super fast at replying to any of my questions and always available. He made the process easy to understand and smooth. I appreciate his friendliest and willingness to explain things we did not understand.
Sulin
Savage
MN
Date:
2/15/2026
5
5555555
Vito and Angela were always available to help us through the entire process.
Donald William
Elmwood Park
IL
Date:
2/15/2026
5
5555555
Jeff was very responsive to all my questions and made sure that I understood everything as the mortgage process went along. I also enjoyed the conversations that we had, Jeff has a very personable personality!
Ashton
Atlanta
GA
Date:
2/15/2026
5
5555555
Mark communicates quickly, walks you through all the numbers and shows you how everything works together. I really appreciate seeing the spreadsheets.
Terrence
Winchester
VA
Date:
2/15/2026
4
4444444
Very helpful throughout the entire process
Denise D
La Plata
MD
Date:
2/15/2026
5
5555555
i had never gone through the process and she made it very understandable and the least stressful.
Elizabeth
Eagle Pass
TX
Date:
2/15/2026
5
5555555
Made a way out of none. Worked to find ways when things didn't look too bright and still made it happen.
Terrence
Burnsville
MN
Date:
2/15/2026
5
5555555
Well to start ai was very nervous about the whole process but Mr Lemmons was very patient with me and made it easier for me . He was understanding and didn't mind answering my questions several times over . He was there for me during the whole process. A very professional man and company . Everyone was great
Kurt R
Tucson
AZ
Date:
2/15/2026
5
5555555
Carla's passion for helping her customer!
Amber
Arlington
TX
Date:
2/15/2026
5
5555555
Easy to work with. Very responsive. Was incredibly helpful navigating the process.
Sara
Ripon
WI
Date:
2/15/2026
5
5555555
Great communication and friendly service. Carmen and team are very professional and efficient.
Pablo
Portland
OR
Date:
2/15/2026
5
5555555
Great communication, fast. Definetly will do it again if the rates come down in the future again
Michael John
Pendleton
IN
Date:
2/15/2026
5
5555555
The professionalism and service provided by Scott and his team.
Jason R
Plainfield
IL
Date:
2/15/2026
5
5555555
Matt was very thorough and patient in explaining all options to us. It made finding the right solution achiveable!
Christopher Neil
Carrollton
GA
Date:
2/15/2026
5
5555555
Ella did great job on preparing me for my first home purchase . It took long time, but I'm greatfull we acomplished that route together
Sergii
Palm Coast
FL
Date:
2/15/2026
5
5555555
guys always do a great job time and time again. We're glad that we decided to use your services for this buy as well. We always recommend you to anybody looking for a lender.
Jessica M
Emmett
ID
Date:
2/15/2026
5
5555555
From start to finish we felt that Lee and his assistant were doing everything they could to make our dreams come true. They went the extta mile and limited our stress throughout the proces. The application portion, which typically is not fun for anyone, was so easy and felt like a conversation rather than an application. Lee did all the work for us and we couldn't be happier!
Stephanie
Cheyenne
WY
Date:
2/15/2026
5
5555555
Very easy and organized
Taylor
New Whiteland
IN
Date:
2/15/2026
5
5555555
Cood communication
Grey
Atlanta
GA
Date:
2/15/2026
5
5555555
Working with Jeff was a great experience because his communication through every step was consistent. He always had our best interest in mind and never left us guessing. When we had questions he answered them in a way that was easy to understand.
Jebidiah Roy
Lehi
UT
Date:
2/15/2026
4
4444444
I can say Mike helped me more than anyone else. The biggest issue I had is there were to many people involved. Should be one person, no one else. I was very over whelmed with all the emails. Again only one person should be sending emails or at least make you aware of who was going to email you. When I had a question everyone involved gave me a different answer. Wasn't sure if I was being scammed or what. I didn't know who these people were.
Anna
Baltimore
MD
Date:
2/15/2026
5
5555555
Communication is important and I feel that made all the difference to an successful relationshi. Many thanks to the entire team for making our transaction a success.
Janet Baker
Weeki Wachee
FL
Date:
2/15/2026
5
5555555
The way in which he handle me in my time of need to organize and move through the process was was next level.
Joel N
Knightdale
NC
Date:
2/15/2026
4
4444444
The ease of communication and clarity Shea was able to provide throughout the process even at all hours of the day and night.
Cory B
Forsyth
GA
Date:
2/15/2026
5
5555555
Very easy to work with and cery very helpful!
William Frank
Alexander
ND
Date:
2/15/2026
5
5555555
All agents were professional, caring and paid attention to details. Thank you for a pleasant experience
Diane
Moreno Valley
CA
Date:
2/15/2026
5
5555555
It was a pleasant experience.
Keith
Perrin
TX
Date:
2/15/2026
5
5555555
Excellent communication, very proactive in reaching out for reduced interest rates and we've used Fairway for both of our home purchases and it has made an inherently stressful experience as smooth as possible!
Chelsea Lynn
Lexington
KY
Date:
2/15/2026
5
5555555
Very transparent about the process .
Omotayo
Baltimore
MD
Date:
2/15/2026
5
5555555
patience was a nice attribute
James A
Hibbing
MN
Date:
2/15/2026
5
5555555
Fast response, good communication, and friendly experience
Ramon Ebed
Phoenix
AZ
Date:
2/15/2026
5
5555555
It was not an easy experience but Brent made it great. He was very helpful and transparent.
Karen Jean
Eagle
ID
Date:
2/15/2026
5
5555555
yes every week is great
Patal Singh
Harrisburg
PA
Date:
2/15/2026
5
5555555
Excellent communication and client service. The attention to detail is outstanding.
Charlie
Montgomery
AL
Date:
2/15/2026
5
5555555
We really appreciate all of your help. You all made the process very easy and we are thankful to have worked with you and will only be considering you all moving forward. Thanks again
Robert
Peoria
AZ
Date:
2/15/2026
5
5555555
It was a smooth process as always.
Brendon Francisco
Edgewater
MD
Date:
2/15/2026
5
5555555
Everything needed of me was clearly communicated in a timely fashion. Kyle Hiestand was especially helpful through the whole process. Everyone was very helpful and able to quickly answer any questions you have.
Thomas Anthony
Valparaiso
IN
Date:
2/15/2026
5
5555555
the team who was thorough
Kunal
Waldorf
MD
Date:
2/15/2026
5
5555555
We cannot say enough wonderful things about our experience with Kolby Hanson as our lender! From start to finish, Kolby was professional, knowledgeable, and incredibly responsive throughout the entire home buying process. He took the time to clearly explain every step, answer every question (no matter how small), and made what could have been a stressful experience feel smooth and manageable. Kolby demonstrated exceptional attention to detail and strong communication skills. He kept us informed at every milestone, proactively updated us on timelines, and worked diligently to ensure everything stayed on track for closing. His transparency and integrity gave us complete confidence in the decisions we were making. What truly stood out was his dedication to customer service. He made us feel like a priority, always responding quickly and going above and beyond to secure the best possible outcome for our family. His expertise, efficiency, and commitment to excellence reflect incredibly well on his organization. If you are looking for a lender who is trustworthy, thorough, and genuinely invested in your success, we highly recommend Kolby Hanson. He is an asset to his company and a true professional in every sense of the word!
Sarah
Loganville
GA
Date:
2/15/2026
5
5555555
You guys are fantastic! Professional, fast, responsive, and you helped us through some very odd and problematic issues. We could not be happier with the service you and your team provided. We will definately refer people to you. Thanks - Mike & Nicole
Michael
Waleska
GA
Date:
2/15/2026
5
5555555
The loan process was very smooth and quick.
Elda
Berwyn Heights
MD
Date:
2/15/2026
5
5555555
Nicole has always been straight up with us and thuorogh. Appriciate that, and fun to talk to
William Arthur
Fruita
CO
Date:
2/15/2026
5
5555555
She is simply the best!!
Kseniia
Reston
VA
Date:
2/15/2026
5
5555555
Great Communication and very professional
Leonardo
Oak Lawn
IL
Date:
2/15/2026
5
5555555
Honest, prompt, and at the top of her game.
Barbara M
Sedona
AZ
Date:
2/15/2026
5
5555555
Christian was incredibly helpful in being flexible with us and providing very clear scenarios about what our options were. He was always looking out for our best interests, and we had full trust that he was on our team. He's also incredibly responsive and helped us meet some really tight deadlines. We would absolutely recommend working with Christian!
Evan
Oakton
VA
Date:
2/15/2026
5
5555555
Always there the minute I needed information or help with anything. Great job
Harry
Titus
AL
Date:
2/15/2026
5
5555555
Matt made sure that I was updated and that I always knew what was going on and worked hard to make sure that I got the house that I wanted.
Jalen
Lakeland
FL
Date:
2/15/2026
5
5555555
Marybeth is always quick and responsive
Catherine
Milford
DE
Date:
2/15/2026
5
5555555
Super easy and very responsive company! Made the home buying process very smooth
Megan
Granby
CT
Date:
2/15/2026
5
5555555
Lucas goes above and beyond! He's so responsive and makes complicated things easy to understand.
Catherine
West Roxbury
MA
Date:
2/15/2026
5
5555555
Excellent communication. Dolly went above and beyond to help us out.
Matthew Joshua
Salem
OR
Date:
2/15/2026
5
5555555
Timely responses and great customer service and expertise
Nina Rae
Elm Grove
WI
Date:
2/15/2026
5
5555555
We were well informed. The whole process went pretty much as planned. All of our questions were answered immediately. Thank you for helping us become homeowners!
Wali
Atlanta
GA
Date:
2/15/2026
5
5555555
April made the loan process simple. She was super responsive, creative and knowledgeable with my question.
Arlene
Covington
GA
Date:
2/15/2026
5
5555555
Lola my favorite!
Jason
Mandan
ND
Date:
2/15/2026
5
5555555
Communication, excellent customer service
Aric
Prescott
AZ
Date:
2/15/2026
5
5555555
Pleasant personality. ALWAYS answered our questions. If Carrie was unsure She did the researc.
Terry M
Nampa
ID
Date:
2/15/2026
5
5555555
Chris and his team were very professional, friendly, helpful and a joy to work with! I would highly recommend them to anyone considering a mortgage.
Keith Douglas
Bracey
VA
Date:
2/15/2026
5
5555555
how fast it was
Briana
Monette
AR
Date:
2/15/2026
5
5555555
Very knowl, professional, efficient and easy to work with.
Lance L
Kansas City
MO
Date:
2/15/2026
5
5555555
Nate was always very positive, helpful and knowledgeable. He is always ready to help and quick to respond to questions. This experience could not have gone better in large part because of Nate. Thank you for everything!!!
Donald
Allendale
MI
Date:
2/15/2026
5
5555555
Matt Mangini was extremely reliable. For example, if you were unable to reach him because he was on another call, he would text you "on a call will call you back ASAP". Matt was very knowledgeable and professional he answered all our questions and concerns. He explained the process step by step. We are very grateful that he's our loan officer and highly recommend him and Fairway Home Mortgage Thank you. Matt
Larry Frank
Port Richey
FL
Date:
2/15/2026
5
5555555
Communication and empathy
Susan Y
Atlanta
GA
Date:
2/15/2026
5
5555555
I had a super awesome experience because Bill took the time to educate us as first time home buyers , making us feel comfortable through the whole process! He was also extremely FAST, and got everything done ahead of time.
Karli Pernell
Yadkinville
NC
Date:
2/15/2026
5
5555555
Everything was smooth and easy to understand.
Matthew Alan
King George
VA
Date:
2/15/2026
5
5555555
Transparency Responsiveness Professionalism
William Ethan
Wildwood
MO
Date:
2/15/2026
5
5555555
How kind, caring and informative Tee was made its stress free experience. her team was also amazing and we loved how communication was so clear. We would highly recommend Tee 1000 times over.
Benjamin David
Four Oaks
NC
Date:
2/15/2026
5
5555555
Smooth process.
Christopher Cody
Millington
TN
Date:
2/15/2026
5
5555555
Linda her self and the communication
Jacqlyn T
Neenah
WI
Date:
2/15/2026
5
5555555
Lucas was very responsive and helpful every step of the way. He was professional and cared about getting everything right to make the deal happen
Justin
Woodstock
GA
Date:
2/15/2026
5
5555555
Kelli walked me through each step and explained exactly what to expect. Kind, patient, experienced. Worked with me, presenting various options for the best rates available. She's a blessing!
Eve H
Prattville
AL
Date:
2/15/2026
5
5555555
Our experience was great because Troy Gamble has excellent communication skills and was extremely patient in educating us about the home‑buying process in the U.S. As first‑time home buyers, my wife and I had many questions, and Troy took the time to walk us through every step of the process clearly and thoroughly. His guidance, support, and responsiveness made everything much easier to understand, and with his help we were able to successfully purchase the home we selected. We truly appreciate his dedication and professionalism.
Federico Javier
Bothell
WA
Date:
2/15/2026
5
5555555
As first time homebuyers, we came in with a lot of ignorance and doubts. Garett's ability to keep us informed and on track through the process was fantastic. He was always available to answer our questions and made the whole process a breeze.
David
Concord
NH
Date:
2/15/2026
5
5555555
Joanna and the team were very responsive and showed they cared thank you all 🥹♥️
Ivana Vanessa
Del Rio
TX
Date:
2/15/2026
5
5555555
Easy and seemless
James
Loveland
CO
Date:
2/15/2026
5
5555555
Very easy communication, helpful team, and fast service.
Ariel Ann
Seattle
WA
Date:
2/15/2026
5
5555555
Clear communicatio, very organize, quick action, pleasant demeanor.
Christopher John
Suwanee
GA
Date:
2/15/2026
5
5555555
Everything
Destanie
Hubbard
TX
Date:
2/15/2026
5
5555555
very easy to deal with, easy to talk and on top of the whole process
Jason
Williamsburg
OH
Date:
2/15/2026
5
5555555
What made it great was how clear and responsive Jennifer was throughout the entire process. As a first-time homebuyer, I had a few questions, and they took the time to explain everything in simple terms so I always understood what was happening. She stayed on top of deadlines, kept communication open, and made sure there were no surprises along the way. The process felt organized and smooth, which gave me a real peace of mind. I always felt supported and confident that I was in good hands.
Taneise
Anna
TX
Date:
2/15/2026
5
5555555
Easey to use
Daniel Kenneth
College Sta
TX
Date:
2/15/2026
5
5555555
The team was very helpful and made it all go smoothly and easy
Jeffrey N
Danville
IN
Date:
2/15/2026
5
5555555
I truly felt that Rob and his team did every possible to resolve my situation. my sincerest thanks
Jose Augusto
Manassas
VA
Date:
2/15/2026
5
5555555
We had a fun process of extending our closing due to the loss of a job. Mike and his team made sure we were informed on every possible scenario and what to expect at each stage. They were foexible and supportive, and above all committed to making it work for us! Will definitely recommend him and his team!
John Eli
Pleasant Hill
MO
Date:
2/14/2026
5
5555555
Communication was amazing!
Kasie
Atwood
TN
Date:
2/14/2026
5
5555555
Rich was awesome to deal with. Kept me and my dad informed and was so very patient with my father. Thanks for your kindness and professionalism.
Linda Louise
New Prt Rchy
FL
Date:
2/14/2026
5
5555555
..........
Eric
Chicago
IL
Date:
2/14/2026
5
5555555
Working with Justin was very personable and at the same time professional. He made me feel like we were on the same team and wanted what was best for me in the deal. Had a great deal of patience with me as a new investor, and took every opporutnity to educate me in areas that I required understanding. Every step of the way, he made sure that I had an understanding before choices were made and that my confidence was ther before any decisions were made. Along the way, if I came across a deal that may not have been favorable for me, he would provide his honest opinion without bias all based on "The Numbers". As a new investor, it was a bonus that he had connections in other areas outside of finance, to provide me with leads for options to accomplish my goals. I will definitely be doing business with him again and will continue to refer him and his team.
John-Paul
Columbus
GA
Date:
2/14/2026
5
5555555
Smooth!!! Easy!!!! Best lender out there!!
Easton
Elk Ridge
UT
Date:
2/14/2026
5
5555555
Katie and her team were very helpful. They were very patient with us when we completed some large transactions durring the loan process that needed explaining.
Erin McMurry
Liberty Hill
TX
Date:
2/14/2026
5
5555555
Great service and easy to work
Truth Margaret
Littleton
CO
Date:
2/14/2026
5
5555555
Communication and smoothness of the whole process.
Armando
Fruita
CO
Date:
2/14/2026
5
5555555
Everything was explained so well!
Montana L
Little Falls
MN
Date:
2/14/2026
5
5555555
Very knowledgeable and prompt. we love the proactive approach to their business
John Christopher
Spanaway
WA
Date:
2/14/2026
5
5555555
Extremely responsive and informative - thanks for all of your help Geetesh!
Christopher Perry
Fairfax
VA
Date:
2/14/2026
5
5555555
Speedy service
Jackie
North Branch
MN
Date:
2/14/2026
5
5555555
Tammy and the team worked so fast and were kind.We really appreciate your patience with us.God Bless you and the team for making this a easy transaction.Everything was explained when we didn't understand.Very important to was the quick communication.Thank you so much my family is grateful.
Tolanda
Dyersburg
TN
Date:
2/14/2026
5
5555555
Victoria was amazing to work with. She responded very quickly to any questions I had. With her I had a very smooth and pleasant closing experience on my new property.
Mitchell Robert
Temple
TX
Date:
2/14/2026
5
5555555
Good communication
Brian P
Albertville
MN
Date:
2/14/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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