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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Service was acturate and transparant. Very pleased with the timeline and deadlines met on schedule.
Teresa
Kansas City
MO
Date:
11/12/2025
5
5555555
Very friendly, Explained all options for FHA vs Conventional. Weekly check ins gave a peace of mind during the process.
Jennifer
Zion
IL
Date:
11/12/2025
5
5555555
Friendly and communicative throughout the whole process. Made complex things easy to understand
Patrick Trey
Concord
NC
Date:
11/12/2025
5
5555555
Shellley is the most positive,caring and genuine person I know! She truly cares about her clients and that trait carries on with her team. She keeps you informed and quickly answers any questions that you have. She truly amazing and I trust her completely with my loan, and my life.
Paula L
Fort Worth
TX
Date:
11/12/2025
5
5555555
provided awesome service and answered all of our questions. They kept us in the loop with everything too which was super helpful especially as first time home owners. They also made sure we knew exactly what we were singing and made us feel confident in our home purchase .
Kaitleigh
Barnhart
MO
Date:
11/12/2025
5
5555555
Highly and quickly responsive; very user-friendly
Jessica Tibbitts
Cape Neddick
ME
Date:
11/12/2025
5
5555555
Troy was super pleasant to work with and super informative and helpful with answering any of my questions as a first time home buyer.
Katelyn
Red Oak
TX
Date:
11/12/2025
5
5555555
Nick's emotional support in addition to his professionalism. Nick was always responsive and available.
Jennifer Anne
New Holland
PA
Date:
11/12/2025
5
5555555
Patricia and her team workin with me throuthout the entire process. Excellent customer service throughout
Sharon D
District Hts
MD
Date:
11/12/2025
4
4444444
Karl knew his stuff I'd say. A thought regarding the whole team When your working with seniors like ourselves, consider the FAST PACE you all are expecting people to move at. To be honest everything had to be done "now" and people our age don't work well at that pace. Thanks for all your help though.
Constance L
Mesa
AZ
Date:
11/12/2025
5
5555555
Very smooth and easy process Marshall worked with us to get all of our questions answered and kept us in the loop the Whole time
Johnathen Daris
Land O Lakes
FL
Date:
11/12/2025
5
5555555
matt is awesome!
Zachary
Fountain
CO
Date:
11/12/2025
5
5555555
The combination of the app and constant communication across the board .
Keith
Spring Valley
CA
Date:
11/12/2025
4
4444444
Having Drew easily accessible by phone and email and meeting with him one-on-one to talk through different loan options and loan timeline.
Matthew
South Hadley
MA
Date:
11/12/2025
5
5555555
Jim and Maddy are amazing and I appreciate the attention to detail and friendly service. They are the BEST!!!
Sean L
Portland
OR
Date:
11/12/2025
5
5555555
Easy to communicate, well established relationship with our realtor made a big difference. A couple hiccups from doing bridge loan for the first time, but all in all wouldn't have chosen a different
Melody
Phoenix
AZ
Date:
11/12/2025
5
5555555
Trey and his team were amazing to work with! They answered all of our questions (sometimes at crazy hours) and helped us get to the finish line for closing. Very much enjoyed our experience with this team!
Hunter
Date:
11/12/2025
5
5555555
everyone was helpful it just took a while
Kylee
Lampasas
TX
Date:
11/12/2025
4
4444444
Frequent updates, very thoughtfully constructed app. Service recovery efforts after a minor issue was really appreciated.
Arthur J
Norfolk
MA
Date:
11/12/2025
5
5555555
Easy to follow directions, readily available help logging into the document site, and extrememly clear and prompt communicaiton!
Randall David
Vestavia Hls
AL
Date:
11/12/2025
5
5555555
Jimmy was extremely responsive and pleasant to deal with. Couldn't have made the process any better.
William Walter
Phoenix
AZ
Date:
11/12/2025
5
5555555
My agent Teresa was absolutely amazing and also everyone at Onward Realty and Fairway were also the absolute best in dealing with. They were always prompt, very kind and helpful both day and night
Michael
Mcminnville
TN
Date:
11/12/2025
4
4444444
I was included in every step of the process.
Dean W
Hopkinsville
KY
Date:
11/12/2025
5
5555555
The speed and clear communication
Daniel
San Diego
CA
Date:
11/12/2025
5
5555555
Peasant with us, understanding of our issues, going with what we think was the extra miles 2 make it happen susessfully ##we can't thank her and the team enough,, THANKS JILL ##
Delancey
Indianapolis
IN
Date:
11/12/2025
5
5555555
Smoothness of getting the process started
Daniel
Sonora
CA
Date:
11/12/2025
5
5555555
Greg and Christine were attentive, informative, and provided step by step information and guidance. They were advocates for us during the entire process.
Lauri Kathleen
Cleburne
TX
Date:
11/12/2025
5
5555555
David was so great about communicating to us all of the details going through the tough process of buying a home.
Ryan Kristopher
Grand Prairie
TX
Date:
11/12/2025
5
5555555
Communications, knowledge, and timely.
John
Knoxville
TN
Date:
11/12/2025
5
5555555
Paige was absolutely AMAZING. Despite coming into the situation under some pretty rocky circumstances. She was always professional, kind, and patient; despite me not always being patient through the process. To say she went above and beyond to get us into a house is an understatement!
Kari
Channelview
TX
Date:
11/12/2025
5
5555555
everything was made easy for us and explained well when needed .
Miriam
Morrisdale
PA
Date:
11/12/2025
4
4444444
Quick response to questions
Brian Robert
Freeland
WA
Date:
11/12/2025
5
5555555
Joey was great to work with and helped us even when we were Confused he took the time to explain everything in great detail
Eli James-Allen
Fortuna
CA
Date:
11/12/2025
5
5555555
responsiveness, professionalism, personality, I'm sire I'm sure there are more.
Thomas
El Cajon
CA
Date:
11/12/2025
5
5555555
His experience through the maze of financial market sets Andy's knowledge above and beyond his competitors.
Workinesh R
Sierra Vista
AZ
Date:
11/12/2025
5
5555555
Sean is a great communicator and problem solver!
Michael Thomas
Washington
DC
Date:
11/12/2025
5
5555555
The experience was ok at no fault to Tony, the market was just at a crazy time when we were in the process. Tony always made sure to communicate all the ups and downs and what our best next steps should be.
Wilmide
Fort Lauderdale
FL
Date:
11/12/2025
5
5555555
Cynthis is responsize all hours of the day and acts with great urgency. Best I have ever worked with!
David Bradley
Wedowee
AL
Date:
11/12/2025
5
5555555
Communication
Joyce Ann
Charles City
VA
Date:
11/12/2025
5
5555555
Kent was easy to work with and answered any questions that I had as they came up.
Joseph
Lenexa
KS
Date:
11/12/2025
5
5555555
As a first time homebuyer, I was hopeful for a lender that would walk through the process clearly & act as an informative partner. Jon Hayes, Jordan Reichmann & the rest of the team at Hallmark did just that & then some. I'm very appreciative of their guidance.
Ann Marie
Indianapolis
IN
Date:
11/12/2025
5
5555555
was a great experience and the communication was wonderful
ADRIATIK
Wheaton
IL
Date:
11/12/2025
5
5555555
A real persona to person approach, one to one attention. The best!
Ramon Abelardo
Eagle Pass
TX
Date:
11/12/2025
5
5555555
Mackenzie got us what we needed to us in a timely manner
Barbara Carol
Lees Summit
MO
Date:
11/12/2025
5
5555555
Steve went above and beyond to make it happen . when I was in doubt he said everything was going good we finally closed Thank you so much steve Steve
Bradley
Safford
AZ
Date:
11/12/2025
5
5555555
Micheal really fought to make things work for us
Julie R
Norfolk
MA
Date:
11/12/2025
5
5555555
The team was attentive and prowctive throughout the entire process making it a smooth first time experience for us.
Makayla
Zion
IL
Date:
11/12/2025
5
5555555
Joan is so helpful and knowledgeable! she goes above to help us understand and get the best refinancing options for our mortgage
Brittney Kathryn
Deforest
WI
Date:
11/12/2025
5
5555555
am always so pleased to work with you and your team. The ease of communication from a quick phone call to a simple text or email, to the ease of getting documents to you and the timeliness of the documents getting submitted so everything can get rolling, it's just all around amazing! to mention the honesty and transparency, while navigating through the process! I will genuinely never use another m broker, except
Breona
Date:
11/12/2025
5
5555555
answered all my questions , explained well, and very patient!
Jocelyn
West Columbia
SC
Date:
11/12/2025
4
4444444
Not really
Timothy Lee
Indianapolis
IN
Date:
11/12/2025
5
5555555
Easy to reach for any queastions, team very professional and following up.
Denise
Minneapolis
MN
Date:
11/12/2025
5
5555555
Karl was easy to talk to and explain everything in a down to earth easy conversation I can understand . He answered every call and I knew I could count on him
Thomas E
Gilbert
AZ
Date:
11/12/2025
5
5555555
MaryAnn is so amazing to work with! Communication is A+ with her. She understood what we were wanting and was very kind to our situation and willing to help us! Highly recommend her and will continue working with her!
Shanna
Flower Mound
TX
Date:
11/12/2025
5
5555555
At times we would have difficulty doing things on the phone
Patricia
Monroe
NC
Date:
11/12/2025
5
5555555
Very informative and great communication
David
Columbia
TN
Date:
11/12/2025
5
5555555
Mariah is such an outstanding person! She was there so communicative with me. And helped run scenarios for homes which was 100 the best thing ever! She so phenomenal and answered every question no matter how big or small.
Sarah
Estacada
OR
Date:
11/12/2025
5
5555555
Jeff was professional, very quick to respond, very knowledgeable, and his sense of humor definitely helped. OverOverallOverall, aOverall, a great guyOverall, a great guy and a greatOverall, a great guy and a great experience.Overall,agreatguyandagreatexperience.
Tate
Deep Gap
NC
Date:
11/12/2025
5
5555555
I had a great experience working with Rich and Fairway on securing my condo loan. From start to finish, their team was professional, responsive, and genuinely cared about helping me through the process.
Joseph
St Petersburg
FL
Date:
11/12/2025
5
5555555
Mariah is amazing. Super communicative and listened to possible concerns. She went above and beyond. Couldn't recommend her enough
Joshua
Estacada
OR
Date:
11/12/2025
5
5555555
Jeff was great keeping the process moving forward and nudging others in the process. We have worked with Jeff on traditional mortgages but the renovation loan process was very challenging and frustrating. He calmed my nerves and kept me updated throughout the loan process.
Bonita M
Shelby
MI
Date:
11/12/2025
5
5555555
Dan and team are professional and quick.
Robert B
Holden Beach
NC
Date:
11/12/2025
5
5555555
The friendly reminders and constant communication throughout the process. I can't believe how easy she made this
Joseph
Berlin
WI
Date:
11/12/2025
5
5555555
Amazing communication, availability, and knowledge of the whole process!
Ryan
Oakdale
PA
Date:
11/12/2025
5
5555555
My husband and I were in a rush to close on our new house. Our previous mortgage lender fell through and didn't transfer over any of our documents. Jeff and his team were quick to respond and get everything settled by the time of our closing. They also gave us a deal for covering a percentage of our mortgage for the first year. Overall, we were very happy will the responsiveness of Jeff and his team. They were also extremely friendly and professional which allowed my husband and I to feel very relieved and comfortable during a stressful time.
Leeah E
Grafton
WI
Date:
11/12/2025
5
5555555
It was handled with professionalism and Knowledge. I would recommend Nancy Cooper to my friends and family.
Pamela
Aurora
CO
Date:
11/12/2025
5
5555555
From the first time meeting with Brad until the closing, he kept us informed, provided tips and guidance on how the mortgage process works. He gave periodic updates during the period before we started actively looking. He and his team made the process seem easy and seamless to us. He respected our needs, answered all questions and cheered us on to closing. Brad is an absoute professional with a friendly touch!
Sharon
Taunton
MA
Date:
11/12/2025
5
5555555
Felling Pressed? Or stressed?? stress no more!! Presser is the man! He made the whole process seamless!!!
Judson
Vancouver
WA
Date:
11/12/2025
5
5555555
Their willingness to work around our schedule and they made us feel like family. Answered all our questions swiftly.
Dennis Blake
Moulton
AL
Date:
11/12/2025
5
5555555
This is not my first time working with Jim and his team and it will not be the last. Jim, Heather and Christa are an amazing team. They work togather and make what could easily be a stressful situation go as smoothy as possable. Their attention to detail, comunication and complete transparacy is second to none. I look forward to working with them in the future.
David M
Grayslake
IL
Date:
11/12/2025
5
5555555
Bowen worked with us off and on for a while. He was always very responsive to emails, eafer eager to answer any questions asked. Did his best to hekp get us everything we needed or asked gor during the loan process.
Carla Arlette
Hahira
GA
Date:
11/12/2025
5
5555555
Very responsive team! Highly flexible and supported us every step of the way!
Deonta
Noblesville
IN
Date:
11/12/2025
5
5555555
5.0 Stars!
Jack Charlton
Date:
11/12/2025
5
5555555
Explaining the details of my loan throughout the process and the reasonings for why we were doing what we were doing. Doing what they could to help me save money.
Jack Edgar
Harrisonville
MO
Date:
11/12/2025
4
4444444
Communication
Thomas
Lebanon
TN
Date:
11/11/2025
5
5555555
Nick was very helpful with the whole process. He when't up and beyond to get us are home. Very one we dealt with was very friendly and willing to help us if we had any question.
Kerry A
Cloquet
MN
Date:
11/11/2025
5
5555555
We were referred to Kim by Lanie Bittner. Kim was a total pleasure to work with, helpful, pleasant & patient in every way! Everyone from the staff was efficient and made the process smooth for us!
Patsy Lynn
Rochester
NY
Date:
11/11/2025
5
5555555
The whole process of getting a loan was super easy, the communication the prompt turn around time on everything. Garry and his team are great to work with. If anybody can make it happen Garry is the #1 in the business.
Claiborne P
Peachland
NC
Date:
11/11/2025
5
5555555
Every aspect of the process was done in more than a timely manner. Jaime exceedall expectations in every category including communication and attention to detail. Jaime made us feel like family through the process.
Scott
Cheyenne
WY
Date:
11/11/2025
5
5555555
Communication on what was needed to move forward step by step and the overall speed of the process
Branden C
Fort Wayne
IN
Date:
11/11/2025
5
5555555
Benita is amazing! Her knowledge and communication skills are impeccable. She guided me through the whole process and made my experience enjoyable. Benita has helped me with many loans in the past, and I knew I could count on her.
John Andrew
Pensacola
FL
Date:
11/11/2025
5
5555555
Scott and Team provided excellent service, answered any and all questions, and exceeded expectations for timely response and processing times.
Sasha
Bessemer
AL
Date:
11/11/2025
5
5555555
Excelente work
Willian E
South River
NJ
Date:
11/11/2025
5
5555555
Matt was always available to answer any questions I had. He was very detailed and explained the entire process to me and made sure I understood the rates and costs.
Mechelle
Douglasville
GA
Date:
11/11/2025
5
5555555
Knowledgeable, quick responses and willing to answer any questions or concerns we had.
Christian
Inlet Beach
FL
Date:
11/11/2025
5
5555555
Thank you for all you help.
Ami Gross
Date:
11/11/2025
5
5555555
You were so helpful, fast, answerd all my questions
Ami
Apple Valley
MN
Date:
11/11/2025
5
5555555
Greeat comunication and ease of process Kim was outstanding in explaining the process
Juan F
Rochester
NY
Date:
11/11/2025
5
5555555
The quick response to my questions. No question was overlooked
Patrick Marion
Albuquerque
NM
Date:
11/11/2025
5
5555555
Brad consistently responded to our inquiries in a timely manner and provided helpful tips to prepare us for future activities. Throughout the process, we felt well-supported thanks to the ample time he gave us to gather information and his thoughtful reminders ahead of each deadline.
Ted Ogaldez
Date:
11/11/2025
5
5555555
Brad consistently responded to our inquiries in a timely manner and provided helpful tips to prepare us for future activities. Throughout the process, we felt well-supported thanks to the ample time he gave us to gather information and his thoughtful reminders ahead of each deadline.
Theodore
Taunton
MA
Date:
11/11/2025
5
5555555
Very informative and great communication. Very helpful and patient for a first time buyer
Corey E
Mechanicsburg
PA
Date:
11/11/2025
5
5555555
Mackenzie is always quick to respond to any question or request I had. The transaction was quick and seamless.
Patience Marice
Little Falls
MN
Date:
11/11/2025
5
5555555
Michelle made everything very easy. She was super detailed, very attentive, and took her time to explain things. She will be my go to lender from now on.
Jeremy
Longview
TX
Date:
11/11/2025
5
5555555
Jessica & Tori were wonderful to work with! Jessica even went out of her way on a Sunday to start our loan process. Thank you both!
Kristi Kay
Sierra Vista
AZ
Date:
11/11/2025
5
5555555
Becky is always o easy to communicate with and promt to respond. She answers any and all questions we have quickly and in terms we understand!
Kyle
Delavan
WI
Date:
11/11/2025
5
5555555
5.0 Stars!
ManagerDD Coach English
Date:
11/11/2025
5
5555555
Everyone is professional, friendly and really cherish everything they do for themselves and for their customers
Danny
Glendale
AZ
Date:
11/11/2025
5
5555555
Jordan continues to raise the bar on excellence. He made sure that no stones were left unturned, and was there anytime I needed him.
Alex
Forest Lake
MN
Date:
11/11/2025
5
5555555
made the process easy and understandable
Christopher
Saint Joseph
MO
Date:
11/11/2025

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers