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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
The team of Cheryl Taylor and Josh Kilty were exceptional in their attention to detail, communication and customer service.
Ricardo J
Kenosha
WI
Date:
1/24/2026
5
5555555
I want to extend my deepest appreciation to Rick Simoneau for consistently delivering an unmatched level of service, support, and partnership. With my loan execution history, having a dependable and solutions-driven team behind me is essential — and Fairway continues to exceed expectations. A special and well-deserved recognition goes to Kellie whose professionalism and dedication went far beyond expectations. After I had spent almost two decades trying to resolve a complex restructuring issue, Kellie and Rick stepped in, took the time to understand the full picture, and worked tirelessly to find a solution. Their expertise ultimately supported the lending process and I cannot thank them enough for putting in the effort on these loans.This is the definition of true excellence. Fairway Team- this has been such an amazing learning experience and your team continues to raise the bar. Thank you for fostering a culture of responsiveness, problem-solving, and true partnership. I am grateful for the exceptional people you have supporting the American Dream 🇺🇸!!
Ashley
Dudley
MA
Date:
1/24/2026
5
5555555
Great its short for the Impressive experience we received by Diego and Our Realtor (Jorge Alaniz) They did an outstanding team work to make our dream come true !! We are very happy and appreciate their hard work it was a very smooth process . We highly recomend them . Way to go Great Job !!!
Joseline
Los Fresnos
TX
Date:
1/24/2026
5
5555555
Friendly and professional
Hermenegildo Hidalgo
Winston Salem
NC
Date:
1/24/2026
5
5555555
April was always timely, professional and easy to work with.
Royce
Locust
NC
Date:
1/24/2026
4
4444444
Once I reached out to Shane after he took over the account, his communication was prompt and effective.
Hemant
Gilroy
CA
Date:
1/24/2026
5
5555555
Michael was incredibly visible and responsive throughout the entire home-buying process, always available to answer questions and keep things moving smoothly. He was a pleasure to work with—clear, approachable, and made what could have been a stressful experience feel easy and well-managed.
Omar
Tallahassee
FL
Date:
1/24/2026
5
5555555
Typically lenders make getting a CO on a new comstruciton a fending condition and will go ahead and send out documents. documents were jot sent until a day after receiving the certificate of occupancy and we lost our appointment time to close because the title company wouldn't gold hold the appointment until we had documents .
Abby
Midlothian
TX
Date:
1/24/2026
5
5555555
Jo, made itall happen good loan
Gilbert E
Waldoboro
ME
Date:
1/24/2026
5
5555555
Lou answered all of our questions and never made us feel like a bother. There was clear and consistent communication throughout the entire process.
Emily Louise
Kennesaw
GA
Date:
1/24/2026
5
5555555
Communications was always punctual and informative.
Donald N
Portola
CA
Date:
1/24/2026
5
5555555
The communication and beyond expectation of service anytime.
Nicole S
Gwynn Oak
MD
Date:
1/24/2026
5
5555555
cynthia was there for us the whole way. She really seemed to care.
Crystal
Laurel
MS
Date:
1/24/2026
5
5555555
goes out of his way to help out. communicated clearly and with great clarity.
Anas
Omaha
NE
Date:
1/24/2026
5
5555555
Quick and friendly
Noah
Cheyenne
WY
Date:
1/24/2026
5
5555555
Tyler and his team is very organized, addressed all our concerns and was thorough in processing our mortgage.
Joseph M
Ewing
NJ
Date:
1/24/2026
5
5555555
Mark and his team made the home buying process very smooth and stress free. He helped guide us thru the different steps of prequalification and loan approval. They were detailed and an expert in their field. Everyone was very kind and responsive to our questions. We truly appreciate all of their hardwook to make our loan approval process a success.
Nicole Aracely
Los Angeles
CA
Date:
1/24/2026
5
5555555
Brian and Jeff are the best!!
Danica
Tuolumne
CA
Date:
1/24/2026
5
5555555
The staff was great working with,you made it so easy with all the paper work.
Michael
Indianapolis
IN
Date:
1/24/2026
5
5555555
Adam did whatever he could to make things go smooth, he answered his phone every time I called, even if he was was playing ball with his kid on a Sunday.
Caleb Mark
Astoria
OR
Date:
1/24/2026
4
4444444
You and your team pulled lots of strings and hustled to get it done as we jnew it would be complicated. I just wish we got better communication from your office team is all. Thank you for everything.
Preston
Itasca
TX
Date:
1/24/2026
5
5555555
Lots of clear communication
Natasha
Palm City
FL
Date:
1/24/2026
5
5555555
Lisa went above and beyond for us every single day. Her prompt communication, pleasant and gracious attitude, high-level expertise, and unwavering support was priceless to us during this process. If I could rate my experiences as EXCEPTIONAL or UNPARALLELED, I would. 10/5 stars! Thank you so much!
Norah Elizabeth
Placitas
NM
Date:
1/24/2026
5
5555555
Eric was very personable. It was almost like I knew him already. Would highly recommend him to anyone else!
Andrew
Lothian
MD
Date:
1/24/2026
4
4444444
Justin was quick to anIswer all my questions. It was a good experience all the way around.
Aaron Philip
North Olmsted
OH
Date:
1/24/2026
5
5555555
Everything was so quick
Stephanie Flores
Del Rio
TX
Date:
1/24/2026
5
5555555
Among all qualities he possesses, his attitude is the most valuable asset. He handled things maturely and respectfully- even in difficult situations he was composed and solutions focused.He was smart, tactful and understandable personality . He understands situations from all sides. We are very grateful that we got chance to work with him. loud shout out to you Netra Bhai. Thank you.
Madhav Prasad
Canal Wnchstr
OH
Date:
1/24/2026
5
5555555
Kept us informed throughout
Carole L
Bend
OR
Date:
1/24/2026
5
5555555
Gina was very responsive, helpful and had our best interests in mind throughout the whole loan application and closing process. She answered all of our questions with clear explanations and helped us feel comfortable and reassured during a hectic time in our lives.
Bryan A
San Marcos
CA
Date:
1/24/2026
5
5555555
Staff was awsome, great communication and very knowledgeable, i purchase a PUD with HOA fees, they were able to work with me. Sincerely appreciate all ypu did for me.
Rebecca
Fresno
CA
Date:
1/24/2026
5
5555555
I cannot say enough positive words about Josh and his team. From day 1 Josh was there giving us our best scenarios for getting into our home and educating us in lay terms that made the whole experience as painless as possibl. Many thanks to Betsy for answering any questions and being on top of things even through the last document at closing. I would highly recommend Josh, Betsy, and Fairway to anyone whom is in the process of purchasing a new home . Thank you so much and God Bless...
Alan L
Cheyenne
WY
Date:
1/24/2026
5
5555555
Good dealing, smart and intelligent
Indra Maya
Canal Wnchstr
OH
Date:
1/24/2026
5
5555555
Justin and Carlos remained detail oriented and focused on providing an exceptional client service which made me feel valued. I appreciate how streamlined this experience was for me and I will be recommending Fairway to others.
Trisha
Killeen
TX
Date:
1/24/2026
5
5555555
Pam was always available to help us and answer questions. She is professional and knowledgeable and made the process smooth and efficient. We felt very confident that she would handle everything thoroughly and accurately, and she did!
Carleen
Haslet
TX
Date:
1/24/2026
5
5555555
Jaime was excellent in communicating what we needed to do as well as making sure I understood the process. As a first time home buyer it was wonderful having someone like jaime to walk us through the process and make sure we got the best service we could.
Jordan
Cheyenne
WY
Date:
1/24/2026
5
5555555
Tanner and his team are excellent at communicating and helping out with any questions you have.
Jacob
Kearney
MO
Date:
1/24/2026
5
5555555
Always available and very professional . Very polite and willing to help
Thomas A
Benbrook
TX
Date:
1/24/2026
5
5555555
Per communication with us through this entire process was fantastic.
Madison
Milton
FL
Date:
1/24/2026
5
5555555
Linda was always willing to walk me through things. I often get nervous about things like this and she helped me understand the steps
Heather
Little Chute
WI
Date:
1/24/2026
5
5555555
Roger has been very easy to work with. He walks you through every step of the process and explains everything in detail. His support staff Sam, Rachel and the rest are all amazing.
Pedro
Los Angeles
CA
Date:
1/24/2026
5
5555555
Always answered my call! Easy to work with great experience
Jeffrey Gordon
Phoenix
AZ
Date:
1/24/2026
5
5555555
Susan mado Madi it great she is amazing and helped with every step!
Tina
Shawnee
KS
Date:
1/24/2026
5
5555555
Communication is the key to keep on track of the multi step process . Ben and team were very informative and kept us on schedule and in compliance , and made the the process stress free. Also they kept the rest of the external teams in sync so we didn't have to . Great job and we will highly recommend the Tobias Team to anyone wanting to purchase a new home.
Ronald R
Queen Creek
AZ
Date:
1/24/2026
5
5555555
Debbie was very responsive and was able to quickly answer any questions we had!
Brett
Saint Joseph
MO
Date:
1/24/2026
5
5555555
Very easy on my part, Jen did all the work!
Daniel
Bellefonte
PA
Date:
1/24/2026
5
5555555
Everything that I didn't know was explained in a well manor. When I went to the office to dorp off paperwork, I was helped with missing paperwork on the list that helped move the process faster.
La'Kesha E
Machesney Park
IL
Date:
1/24/2026
5
5555555
The communication, the attention, if I had any doubts he would clear them, my situation was a long process but Luis didn't give up and helped me a lot.
MARIXA ARACELY
Brownsville
TX
Date:
1/24/2026
5
5555555
Tyler was attentive and hustled to get our transaction done in a very compressed timeframe. He was professional and communicated well throughout the process.
Parshu
Robbinsville
NJ
Date:
1/24/2026
5
5555555
Lori made this whole process less stressful than what it could have been. Every step of the way, she promptly answered all my questions, and walked me through anything I didn't understand. She truly went above and beyond when it was coming time to close and we had a slight challenge, which she quickly got her team and every one involved to rectify immediately. This process was a great experience with Lori.
Tina
Ridge
NY
Date:
1/24/2026
5
5555555
The overall communication and seamless process! Super easy and not stressful!
Catherine Arcaro
Pearland
TX
Date:
1/24/2026
5
5555555
We were always kept in the loop and everyone was amazing help on anything we had questions about. Customer service is excellent and very reaponsive!
Alexander Francis
Pearland
TX
Date:
1/24/2026
5
5555555
The process was made very easy to navigate with no problems .
James Martin
Manila
AR
Date:
1/24/2026
5
5555555
The whole team made this the easiest experience!! They answered questions quickly! No complaints!
Ashley
Manila
AR
Date:
1/24/2026
5
5555555
Jake answered all our questions and explained everything to us thru out the process
Kimberly S
Sahuarita
AZ
Date:
1/24/2026
5
5555555
prompt response and quick approval for making our offer to purchase easy
Cynthia Beth
Menomonee Falls
WI
Date:
1/24/2026
5
5555555
Lynn and the entire team made such a positive impact and maintained consistent communication every step of the way.
William A
Junction City
KS
Date:
1/24/2026
5
5555555
nice people very helpful
Ramon
Pensacola
FL
Date:
1/24/2026
5
5555555
As always a great experience!
Dawn
Georgetown
TX
Date:
1/24/2026
5
5555555
Bob was so helpful and treated us more like friends. He went above and beyond by stopping at our house and helping us. We hope to keep in touch.
Sandra J
Beaver Dam
WI
Date:
1/24/2026
5
5555555
You made it happen!! Thank you so much!
Courtney
Washington Island
WI
Date:
1/24/2026
5
5555555
John's staff is outstanding. These ladies make this organization what it is and they are very pleasnt and professional and make the entire process painless. Many thanks for a job well done.
John Robert
Wetumpka
AL
Date:
1/24/2026
5
5555555
Hard working, very attentive to detail
Ryan
Boynton Beach
FL
Date:
1/24/2026
5
5555555
Sharon was always available to explain different aspects of the financing and make sure I understood everything. Made the process very straightforward. Worked hard to get me the best loan and financing option options possible!
Alex
Merrimack
NH
Date:
1/24/2026
5
5555555
Made everything simple and easy and kept communicating thru the process.
Richard Warren
Overland Park
KS
Date:
1/24/2026
5
5555555
April was always in touch with us with any updates or concern. She is a "make it happen" person. Best experience we have had in 15 moves!!
Kimberly
Locust
NC
Date:
1/24/2026
5
5555555
Josh found great rates & the whole team was very communicative throughout the whole process to keep me on track for a smooth closing. They were pro-active, informative and very responsive anytime I needed anything. I moved from out of state & couldn't have asked for a better team to handle the mortgage process.
Alyssa
Austin
TX
Date:
1/24/2026
5
5555555
Tiffany Kilburn's communication was great. Worked with us on our unique situation and was always very pleasant . Definitely would recommend her.
Standly William
Benton
AR
Date:
1/24/2026
5
5555555
Everything was perfect
Eric
Toccoa
GA
Date:
1/24/2026
5
5555555
Constant updates, text messages, and questions always answered in a timely manner.
Michael Patrick
Portland
CT
Date:
1/24/2026
5
5555555
Zach has a lot of knowledge and was always available no matter what time or day to answer any questions.
Julio Nelgin
Haverhill
MA
Date:
1/24/2026
5
5555555
Communication was great. No delays
Michael
Murfreesboro
TN
Date:
1/24/2026
5
5555555
Nick was awesome! Answered all my questions promptly and kept me updated all the time.
Marco
Kyle
TX
Date:
1/24/2026
5
5555555
Knowledgeable, friendly, and fast. Walked me through everything and answered all my questions. Worked Didn't miss a beat even when we were over the holidays or when we wanted to push the closing date up.
Jerrid
Port St Lucie
FL
Date:
1/24/2026
5
5555555
Thank you for the help. I really appreciate that you and your team were flexible helping me with all my questions and willing to help me workout some of the problems or concerns I had. The whole process was easy to understand. Again, thank you for the help.
Elio E
Denton
TX
Date:
1/24/2026
5
5555555
Our pleasure - and it was all about constant flow of information, exceptional communication and rapid response. the customer service was absolutely the best!
Sally Lynn
Beaverton
OR
Date:
1/24/2026
5
5555555
Chris was great to work with pushing me when I needed it, and helping me overcome any obstacles that popped up. Super friendly and professional.
Joshua David
Bladensburg
OH
Date:
1/24/2026
5
5555555
Just easy to deal with Sarah.
Spence Thomas
Waco
TX
Date:
1/24/2026
5
5555555
Closing on site
Glyndia B.
Snellville
GA
Date:
1/24/2026
5
5555555
Everything went smoothly. Matt was knowledgeable, responsive, and respectful. He never made me feel bad for asking questions, and I had a lot as a first time home buyer.
Joshua James
Florence
SC
Date:
1/24/2026
5
5555555
Mary and her were so easy to work with. Any time we had questions they were answered thoroughly and in terms that were understandable. Calls were returned promptly and we were never left in the dark. We WILL use Mary again for any of our needs and we will absolutely refer her to our friends and family!
Ronald Keith
Firestone
CO
Date:
1/24/2026
5
5555555
stayed on top of things and kept us in the loop
Benjamin
Tontitown
AR
Date:
1/24/2026
5
5555555
Fantastic experience! Super helpful, answered all my questions, and made the whole process easy and stress-free.
Hugo
Homewood
IL
Date:
1/24/2026
5
5555555
Patience and professionalism, and a lot of experience in what he does.
Norquelis
Chicopee
MA
Date:
1/24/2026
5
5555555
When I asked questions, usually via text, Christ would typically call very soon to answer and explain until I was confident I understood the answer. Even when I did not know the lingo well, Chris would listen until he understood then provide solid information. Chris was always willing to listen and talk. Thanks Chris!
Billy
Great Falls
MT
Date:
1/24/2026
4
4444444
Very good communication and flexibility as to when to chat.
Andrew
North Vernon
IN
Date:
1/24/2026
5
5555555
Help with everything we needed
Terry
Sapulpa
OK
Date:
1/24/2026
5
5555555
Made the transaction easy and seamless.
Jerry Ronald
Murfreesboro
TN
Date:
1/24/2026
5
5555555
Dan made things easy for us and was very helpful explaining all of our questions.
Garrett
Gray Summit
MO
Date:
1/24/2026
5
5555555
Great to work with every one is polite. The experience was wonderful. The situation was speedy. everybody was informative.
Jason
Denton
TX
Date:
1/24/2026
5
5555555
Tanja and her team were very Communicative and quick to resolve any mistakes or issues.
Vanessa Brianne
Temple
TX
Date:
1/24/2026
5
5555555
John, you and the team are amazing! Always working so hard to make sure things go as smoothly as possibly.
Karley Nicole
Hamilton
GA
Date:
1/24/2026
5
5555555
Allison was great, pleasant, and patient. She was very knowlegable.
Darius
Pike Road
AL
Date:
1/24/2026
5
5555555
We have worked with Frank and his team for several of our investment projects. They have remained thorough, friendly, and very efficient. We were made abreast of every step from beginning to end. I would recommend them over and over.
Tamara D
Davenport
FL
Date:
1/24/2026
5
5555555
Always willing to answer any and all questions. Gave great and exact information on what would be needed.
Sheryl
Columbus
MN
Date:
1/24/2026
5
5555555
...........
JUDITH A
Rock Falls
IL
Date:
1/24/2026
5
5555555
Communication
Donna Schoolfield
Supply
NC
Date:
1/24/2026
5
5555555
very helpful and always there when we needed . thank you for your time !
Blaine
Milton
FL
Date:
1/23/2026
5
5555555
words cant express the gratitude that I have for Sharon and her team. Everyone is nice, kind , helpful and supportive. I am so thankful for her and her team.
Dewone
Atmore
Alabama
Date:
1/23/2026
5
5555555
5.0 Stars!
Aaron Banks
Date:
1/23/2026
5
5555555
Ashland and the crew made this one of the easiest processes. Great communication and in a timely manner. Awesome to work with.
Aaron
Austin
MN
Date:
1/23/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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