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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
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You would have answered the calls and advised on the best course of action.
Qusay
Muncie
IN
Date:
10/17/2026
5
5555555
Matt and his team were professional and worked hard to complete the transaction on time.
Joyce
Shawnee
KS
Date:
10/17/2026
5
5555555
The team was very professional, diligent and worked hard to complete the job on time .
Joyce
Hays
KS
Date:
10/17/2026
5
5555555
The turnaround was very quick enabling me to make the transaction flow
Richard
Mebane
NC
Date:
10/17/2026
5
5555555
Well I didn't understand a lot of was going on cause my first experience Jeff walked me through it all ,made me feel comfortable and confident in all that was happening
Clifford
Enfield
CT
Date:
10/17/2026
5
5555555
Thank you, Chris! You were professional, kind, and responsive every step of the way. No question went unanswered and you provided the guidance and support I needed during the process. I am appreciative! Thankful blessings, Alicia
Alicia
Moody
TX
Date:
10/17/2026
5
5555555
Always updating me with information. Great communication with paperwork that was needed.
Omar
Horizon City
TX
Date:
10/17/2026
5
5555555
Melanie's flexibility and ability to be accessible made the entire process seamless and low stress!
James Taylor
Rogers
AR
Date:
10/17/2026
5
5555555
Shannon was Awesome to work with and I am hopeful we can work together again soon!!
Jennifer M.
Highlands Ranch
CO
Date:
10/17/2026
5
5555555
Great communication, fast response times, and help throughout every step of the process!
Cassandra
Fort Wayne
IN
Date:
10/17/2026
5
5555555
Sam is easy to connect and communicate with. i felt she was in my side and wanted me to win.
Brendan
Portland
OR
Date:
10/17/2026
5
5555555
Had a few issues at the end but Trevor worked bard to resolve
Wayne
Hurricane
UT
Date:
10/17/2026
4
4444444
I think that there were a few different miscommunications that led to some confusion throughout the process. But, team was very prompt and helpful sorting these out.
Lance
Indianapolis
IN
Date:
10/17/2026
5
5555555
Communication and follow up were excellent.
John
Oak Island
NC
Date:
10/17/2026
5
5555555
Christina and her team were phenomenal! Navigating a non-QM cash-out refinance in Texas comes with plenty of moving parts and strict timelines, but Christina and Brad handled every detail with total professionalism. They communicated clearly at every step, advocated for us to reduce closing costs, and ensured our closing and wire funding went off without a hitch. Truly 5-star service from start to finish!
Pranay
Georgetown
TX
Date:
10/17/2026
5
5555555
We are very grateful to Igor for his professionalism, patience, and support throughout the entire home-buying process. He was always available to answer our questions, explain every detail, and guide us through each step. We especially appreciate his responsiveness and willingness to help, even outside regular business hours. His dedication and personal attention made this important experience much easier and less stressful for our family. We highly recommend Igor to anyone looking for a knowledgeable, reliable, and caring loan officer!
Anastasiya
Thornton
CO
Date:
10/17/2026
5
5555555
Quick attentive seevice and highly knowledgable!
Jonathan
Waco
TX
Date:
10/17/2026
5
5555555
Rachel was a true partner in this transaction from beginning to end! She was readily available to answer questions and find solutions to any financing curveballs we encountered along the way!
Laura
Sinton
TX
Date:
10/17/2026
5
5555555
From the beginning to the end Frank communicated timely and answered any questions that we had. Frank made sure this process was smooh.
Alicia
Swansea
SC
Date:
10/17/2026
5
5555555
Good communication, always looking for ways to solve problems and their presence was crucial at closing when it came to dealing with the seller- so grateful they were there
Cassandra
Virginia
MN
Date:
10/17/2026
5
5555555
He kept me updated every step of the whole thing
Betty
Chaffee
MO
Date:
10/17/2026
5
5555555
I recently closed a loan with Laura and her team and it was one of the smoothest transaction!! We were contract to close in 3 weeks or less. They were very communicative. Highly recomment!!
Misti
El Paso
TX
Date:
10/17/2026
5
5555555
Lots of communication with status updates and information/tips for homebuyers. Quick response time
Vicky
Oakland
CA
Date:
10/17/2026
5
5555555
Great communication with us during the whole loan process
Michie
Orlando
FL
Date:
10/17/2026
5
5555555
The transaction went smoothly and was completed on time.
Letty
Vacaville
CA
Date:
10/17/2026
5
5555555
Lyndee was exceptional! She was on top of everything abd always went above and beyond to provide extra help.
Kayla C
Heber City
UT
Date:
10/17/2026
5
5555555
Lynn was fantastic to work with. A true professional. I will make mention that the insurance side of Fairway needs some polishing. They came across very unprofessional. However Lynn made up for it with delivering outstanding service. Thank you!
Christopher
Oak Island
NC
Date:
10/17/2026
5
5555555
The communication was awesp me
Jasmine
Adamsville
AL
Date:
10/17/2026
5
5555555
Patience is fantastic at her job, going above and beyond multiple times, very responsive, knowledgeable, helpful and overall amazing to work with.
Heather
Pierz
MN
Date:
10/17/2026
5
5555555
everything, thanks you.
Yelrihs
Cookeville
TN
Date:
10/17/2026
5
5555555
All of my questions and concerns were answered very promptly .
Clint
Sterlington
LA
Date:
10/17/2026
5
5555555
Being easy to contact and worked well with me as I was purchasing my first home
Curtis
Fort Wayne
IN
Date:
10/17/2026
5
5555555
Cristina did great for us!! Both of my husband and I work full time and were busy at work close to the house closing. But she called us after hour like 7 pm to help us all. She is an extremely hardworker and truly helped us. We cannot thank her enough!!! Thank YOU!!!
Keiko
Fort Worth
TX
Date:
10/17/2026
5
5555555
Very good communication and very helpful for the whole process!!
Robert
Elko
NV
Date:
10/17/2026
5
5555555
Communication
Helen
Quincy
CA
Date:
10/17/2026
5
5555555
Amazing communication, timely completion of tasks, and always received help when we needed it!
Jesse
Torrington
WY
Date:
10/17/2026
5
5555555
From start to finish, Salma was there with an answer to any question we had and made the whole experience so simple and easy. She really made it so we felt taken care of and were a priority.
Alec
Lockport
IL
Date:
10/17/2026
5
5555555
I had a great experience working with Michael Roman and Kyle Fischer throughout my home loan process. They were both professional, helpful, and responsive, making the entire process much smoother and less stressful.
Mariano
Las Vegas
NV
Date:
10/17/2026
5
5555555
He made to communicate with us more often and kept us in the loop also had us lock in early to avoid the crazy rates.
Lamar
Stafford
VA
Date:
10/17/2026
5
5555555
Taylor was quick to respond, answered all my questions. it was a pleasure to work with him
Megan
Bixby
OK
Date:
10/17/2026
5
5555555
Brian was awesome! Super helpful with everything! Answered every question we had and was always available. very honest and transparent with what would be best for us!
Lauren
Copley
OH
Date:
10/17/2026
5
5555555
Very attentive, flexible, and knowledgeable. He was there every step of the way, happy to work after normal business hours, always proactive with communication, and got us through the process quickly and without any hiccups.
Adam
Fishers
IN
Date:
10/17/2026
5
5555555
Yall were ao helpful and very quick!
Nicholis
Pensacola
FL
Date:
10/17/2026
5
5555555
Scott is wonderful and easy to work with, so is his team!
Ellen
Prairie Village
KS
Date:
10/17/2026
5
5555555
I was on a very short deadline to relocate to little rock arkansas Chirone Gamble made that happen went over and beyond to help me get to where I need to be. Thank you
Salina
Little Rock
AR
Date:
10/17/2026
5
5555555
Matt was knowledgeable and quick to respond. He really came through in and made things happen when I needed him to.
Seth
Sherwood
AR
Date:
10/17/2026
5
5555555
Communication across staff, ability to answer questions, speed of process, clarity the staff provided.
Jacob
Lecanto
FL
Date:
10/17/2026
5
5555555
The entire process was smooth! Which is wonder!
Saly
Rogers
AR
Date:
10/17/2026
5
5555555
Nathan had great communication, answered all of our questions anytime we had them and took care of us with care!
Amber
Lecanto
FL
Date:
10/17/2026
5
5555555
Very professional.
Roman
Chicago Ridge
IL
Date:
10/17/2026
5
5555555
Quick fast approval and got back to me quickly
Brent
Saint Paul
MN
Date:
10/17/2026
5
5555555
Commication, u guys made me feel important and apart of the family
Charone
Indianapolis
IN
Date:
10/17/2026
5
5555555
Juli knows the business if she cant get it done then no one can get it done. She'll do every loan for me in the future
John
Scottsdale
AZ
Date:
10/17/2026
5
5555555
Good communication and instructions.
Leslie
Lewes
DE
Date:
10/17/2026
5
5555555
He made it very easy
Gordon
Shawnee
KS
Date:
10/17/2026
5
5555555
Lower interest rates.... BUT, economy 😭
Gregory
Fort Wayne
IN
Date:
10/17/2026
5
5555555
Lisa made the process easy. She communicated clearly. She was helpful. And her supporting team was just as wonderful.
Kevin
Greenville
SC
Date:
10/17/2026
5
5555555
Phil helped us with an extremely complex loan and came out a rockstar! His knowledge and expertise is above and beyond any other options. Phil is very involved and easy to work with which is refreshing in customer service. Please pay this guy more money he is definately worth it!!
Kenneth
Thornton
CO
Date:
10/17/2026
5
5555555
He is Tony so he is always amazing
Mandy
Sun Prairie
WI
Date:
10/17/2026
5
5555555
The entire process was very comfortable and smooth.
Raul
Albuquerque
NM
Date:
10/17/2026
5
5555555
Nicole explained things very clearly. She stayed in touch and was easy to work with buying a house in a different state. Nicole was the 3rd mortgage person I went to, the other two gave me misleading information.
Jan
Boise
ID
Date:
10/17/2026
5
5555555
Juan's attention to detail and ability to explain the process has consistently been amazing.
Andres
Chicago
IL
Date:
10/17/2026
5
5555555
Heather And her team did a fantastic job from start to finish from just giving me numbers to work with to start with all the way down to the final number at closing To making sure we got all the utilities set up To making sure any and all of my questions were answered no matter how big or small.wouldnt have been possible without you.i apperc you!
Wendell
Nineveh
IN
Date:
10/17/2026
5
5555555
I did not have to worry he hand a lot to do for me an it took a lot off of me
Thomas
De Kalb
TX
Date:
10/17/2026
5
5555555
attenative, excellent communication, and great team
Jonathan
Westfield
MA
Date:
10/17/2026
5
5555555
Thorough and transparent communication!
Paige
Caledonia
OH
Date:
10/17/2026
5
5555555
Easy working with Mike and Kelly through the whole process and Jen realtor it was great
Paul
Manchester
NH
Date:
10/17/2026
5
5555555
Dottie helped me through every step! She became a friend, not just a business associate. She's a terrific person, and very knowledgeable.
Vicki
Winfield
KS
Date:
10/17/2026
5
5555555
I cannot say enough good things about our experience working with Chris. He recently guided us through the mortgage process for our new home. Moving after spending our entire adult lives in one area was a daunting task, but our goal was to be closer to our daughter and grandchildren. Chris made that happen. He is highly knowledgeable about the market and showed immense patience with us from start to finish. If you need a loan officer who is both an expert and a true professional, Chris is the person to call!
Rebecca
Harrisburg
NC
Date:
10/17/2026
5
5555555
Damon always gets back with you. very knowledgeable. answered all my questions and was very patient with me when I did not understand something. an unbelievable job getting me financed on my small house could not be happier
Jeremy
Humboldt
AZ
Date:
10/17/2026
5
5555555
Andrea and her team are fantastic to work with! They made the process of getting approved for a loan so well, especially for a self-employed buyer. I am grateful for them!
Andrew
Mooresville
NC
Date:
10/17/2026
5
5555555
Great communication!
Shawn
Sterrett
AL
Date:
10/17/2026
5
5555555
Very good communication. Simple instructions for completing paperwork. Helpful reminders to stay on schedule. Answered emails and questions within 24 hours. Gave sound advice when needed. Very cohesive team that worked well together to keep everything on track for closing.
Cathy
Rockport
ME
Date:
10/17/2026
5
5555555
Tank you so much ❤️
Rosendo
Hastings
NE
Date:
10/17/2026
5
5555555
Ted did a fantastic job explaining difficult concepts for a first-time homebuyer, and was able to walk me through the biggest roadblocks with clear instructions. He was extremely communicative throughout the process, and provided timely updates after clearing each major hurdle of the loan application, even on weekends and odd hours.
Jack Seery
Date:
10/17/2026
5
5555555
Ted did a fantastic job explaining difficult concepts for a first-time homebuyer, and was able to walk me through the biggest roadblocks with clear instructions. He was extremely communicative throughout the process, and provided timely updates after clearing each major hurdle of the loan application, even on weekends and odd hours.
Jack
Bellevue
WA
Date:
10/17/2026
5
5555555
5.0 Stars!
Jin JIN
Date:
10/16/2026
5
5555555
Terri is very responsive and made quick questions easy be communicating through text. She ran numbers for me quickly to help me find my best options. I will recommend her whenever possible.
Virginia
Friendswood
TX
Date:
10/16/2026
5
5555555
Communication and efficiency. Trily The best. Even my realtor complimented how "on the ball" they were.
Larry
Knoxville
AR
Date:
10/16/2026
5
5555555
Chelsea was always available for any questions I had very professional.
Olga
Keenesburg
CO
Date:
10/16/2026
5
5555555
Mortgage was obtained quickly and easily. Terrific job!
Margaret
Webster
NY
Date:
10/16/2026
5
5555555
Great staff and team that managed to help me out through the whole process in buying my first home. Everyone was very informative and patient with me with each step and was happy with the outcome that lead to my first ever home.
Drew Brothers
Date:
10/16/2026
5
5555555
I had the most unconventional loan , application through closing. Mike handled my transaction with precision and care making sure to keep me well informed about changes and set great expectations. I've used Mike before for intial loans and refinances; would recommend him every time.
Kristen
Milwaukee
WI
Date:
10/16/2026
5
5555555
We appreciated the speed, efficiency, and care that you showed in each interaction during our real estate purchasing process
Marci
Florence
SC
Date:
10/16/2026
5
5555555
there was a lot of up and downs and Luke kept me up-to-date
Ricky
South Saint Paul
MN
Date:
10/16/2026
5
5555555
Good communication
Clinton
Washougal
WA
Date:
10/16/2026
5
5555555
Minerva Simpson and her staff worked diligently and kept us informed all throughout the process. We appreciate everything they did. Minerva was always available to answer questions. They made our dream of home ownership come to fruition.
Isela
Harlingen
TX
Date:
10/16/2026
5
5555555
Chris and his team were incredibly informative, patient, and helpful throughout the entire process. My husband and I used a DSCR loan for the first time, and Chris took the time to walk us through each step, clearly explaining everything along the way. Thanks to their guidance and support, we were able to secure the financing we needed to move forward with our next investment project. We couldn’t be happier with our experience with Fairway and Chris’s team. From start to finish, the transaction was smooth, professional, and stress-free. Thank you, Chris and team, for making our first DSCR loan such a positive experience. We look forward to working with you again on future projects!
Anne Kough
Date:
10/16/2026
5
5555555
It was a great experience with great people
Chester Clay
Date:
10/16/2026
5
5555555
Chris and his team were incredibly informative, patient, and helpful throughout the entire process. My husband and I used a DSCR loan for the first time, and Chris took the time to walk us through each step, clearly explaining everything along the way. Thanks to their guidance and support, we were able to secure the financing we needed to move forward with our next investment project. We couldn’t be happier with our experience with Fairway and Chris’s team. From start to finish, the transaction was smooth, professional, and stress-free. Thank you, Chris and team, for making our first DSCR loan such a positive experience. We look forward to working with you again on future projects!
Anne
Lemoyne
PA
Date:
10/16/2026
5
5555555
You're staff
Chester
Waco
TX
Date:
10/16/2026
5
5555555
Easy and clear communication. The app made getting everything in order as seamless as possible.
Terah
Indianapolis
IN
Date:
10/16/2026
5
5555555
Chris and his team were very welcoming, professional and responsiv. They kind find what you are looking for. Best in the business.
Kelly
Shakopee
MN
Date:
10/16/2026
5
5555555
Not at this
Brett
Baraboo
WI
Date:
10/16/2026
5
5555555
Chance is an absolute pleasure to work with! As a real estate agent, I have referred several clients to him, and the feedback has consistently been outstanding. My clients appreciate his ability to clearly explain the lending process, answer their questions, and help them make informed decisions without ever feeling pressured. His excellent communication, competitive loan products, and ability to close transactions quickly make him a valuable resource throughout the homebuying process. It’s reassuring to know that when I refer a client to Chance, they will be in great hands. I highly recommend him!
Ty
Nederland
TX
Date:
10/16/2026
5
5555555
INVESTMENT PROPERTY * CASH-OUT REFINANCE * RON CLOSING As expats in Australia, we wanted a local expert with an established business to handle the cash-out refinance of our Minnesota investment property. Jason and his team were incredibly efficient, moving us from application to closing in less than a month with a smooth RON process. They exceeded all expectations. We are so grateful to Jason and his phenomenal team—these are the people you want by your side.
Jaci L
Date:
10/16/2026
5
5555555
As expats in Australia, we wanted a local expert with an established business to handle the cash-out refinance of our Minnesota investment property. Jason and his team were incredibly efficient, moving us from application to closing in less than a month with a smooth RON process. They exceeded all expectations. We are so grateful to Jason and his phenomenal team—these are the people you want by your side.
Jacqueline
Inver Grove Heights
MN
Date:
10/16/2026
5
5555555
The most helpful service from start to finish of the lending process. There were insights at every step of the process. Easily the best mortgage lender in the Tulsa metro.
Ben Harmon
Date:
10/16/2026
5
5555555
A big thank-you to Joe Jarret! My wife and I found our forever home, and we’re grateful we found Joe Jarret at North Point Mortgage. We came across him through ChatGPT recommendations, gave him a call, and explained what we needed. He was on top of things from day one. With my limited disability income, Joe helped us understand our options and get the preapproval we needed to pursue the home. When we learned that FHA restrictions might keep us from buying it, we weren’t sure what would happen. Joe connected us with a specialist at North Point Mortgage who helped us find a loan option that could work for the property. When you find a house and start building dreams around it, the thought of losing it can be heartbreaking. Joe helped us keep that dream alive. Thank you, Joe, from Ron and Ana.
Ronald Luippold
Date:
10/16/2026
5
5555555
Very easy to work with and process is stress- free.
Susanne
Burbank
SD
Date:
10/16/2026

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers