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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards
2022-2025 Top Work Places - Compensation and Benefits
2024 Energage Financial Services
RISE Winner
2022-2024 Culture Excellence Awards/Compensation & Benefits
2021-2024 Culture Excellence Awards/Innovation
2021-2024 Culture Excellence Awards/Leadership
2022-2024 Culture Excellence Awards/Purpose & Values
2021-2024 Culture Excellence Awards/Work-Life Flexibility
2022 Best Mortgage Company to Work For
2023 Diversity Leaders
Top Employers for Women
2022 Top Work Places
2023 Top Work Places

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
answered all questions in detailed manner
Austin
Belton
MO
Date:
5/3/2026
5
5555555
Beth made everything very simple and explained every detail perfectly.
Robin
Chancellor
AL
Date:
5/3/2026
5
5555555
Scott Synovic...where do I start? He has been amazing! He made it possible for me to purchase my dream home within an incredibly condensed timeline; from "offer accepted" to "closing" was 20 days, total. Scott was available on extremely short notice, taking my calls, assauging my concerns with clear, concise explanations. He really is the consumate professional, providing knowledgeable information on a range of topics that cropped up during the purchase of this home. Plus, I know that he was working on several other mortgages at the same time as mine, which makes this all the more incredible. I really cannot sing his praises enough, so I will just say this...I would absolutely recommend Scott Synovic to ANYONE who is looking for home financing. He truly is the best I could have ever hoped to find in this field! Thank you, Scott! You are appreciated. RO...a very happy Fairway Home Mortgage customer!
Rae
Date:
5/3/2026
5
5555555
Quick efficient good communication
Yitzhak
Superior
CO
Date:
5/3/2026
5
5555555
Fast, smooth, easy process!!!
James
Eastlake
OH
Date:
5/3/2026
5
5555555
Todo bien
DAYLEN
Peoria
AZ
Date:
5/3/2026
5
5555555
Nathan was wonderful to work with. He works very quickly, is willing to put in the extra work to make his clients happy, and is personable. He made our experience as first time homebuyers seem effortless in the end and will definitely recommend him in the future.
Alec
Nampa
ID
Date:
5/3/2026
5
5555555
Quick responses to all of my questions.
Olivia
Everett
WA
Date:
5/3/2026
5
5555555
Willing to work with us even though we were out of town. Staff responded right away. Very professional.
Timothy
Chancellor
SD
Date:
5/3/2026
5
5555555
It was very quick and streamlined.
Jessica
Cheyenne
WY
Date:
5/3/2026
5
5555555
Thank you Todd
Adeel
Lees Summit
MO
Date:
5/3/2026
5
5555555
Debbie went above and beyond for us in several ways. Her communication is top notch. Our questions were always promptly answered . We had some loop holes with buying a home states away and Debbie worked diligently to make the process feel seem less for us. We won't take future home buying anywhere else !
Amy
Lindale
TX
Date:
5/3/2026
5
5555555
Matt is the best! He made the entire process very easy for me as a first time homebuyer
Sam
Tampa
FL
Date:
5/3/2026
5
5555555
Aaron and the whole team were very timely with communication and went above and beyond to make sure I understood every step of the process. They took care of me like I was family. I have never been treated so well by a loan team!
Elaina
Bannockburn
IL
Date:
5/3/2026
5
5555555
Always available. Explained things throughly.
Renee
Forest Lake
MN
Date:
5/3/2026
5
5555555
Everytjibg went smoothly from start to finish
Misty
Monticello
GA
Date:
5/3/2026
5
5555555
everything a great customer serves I so happy ent thing you need to ask shw always answers and explains to you we have a great customer servic.
Mario
Eagle Pass
TX
Date:
5/3/2026
5
5555555
Thank you
Mike
Howard
OH
Date:
5/3/2026
5
5555555
Transaction was smooth for the refinancing. Very strong communication skills. Answered all questions asked
Eric
Beaver Dam
WI
Date:
5/3/2026
5
5555555
Fairway is the best mortgage company ever Amy did a very good job keeping us informed
Rick
Tulsa
OK
Date:
5/3/2026
5
5555555
Tim and Bridget are the best! I will definitely refer all of my future real estate clients, family and friends to them! They are very informative, easy to talk to and not intimidating at all .
Kellyn
Natick
MA
Date:
5/3/2026
5
5555555
I have always had a fear experienfe with Donna and her team. Life for me is hectic with my just work schedule and they have always found wats ways to work around it. The team always goes above and beyond, is personable, and skilled! I'm so happy that they have been on my side for my refinance. No regrets !
Yolaida
New Bedford
MA
Date:
5/3/2026
5
5555555
From the beginning Zac gave us all the information we needed up from and walked us through the process until the very end.
Darren
Phoenix
AZ
Date:
5/3/2026
5
5555555
Great communication, patience and flexibility. Lori kept us informed at every step of the process, and made the process smooth! I will definitely recommend her in the future!
Deborah
Hollywood
FL
Date:
5/3/2026
5
5555555
Brad was great he was available almost every time I called or texted him. Speaking to Brad you can tell that he's an expert and knows how to do his job at a very high level!
Keishaun
Greensboro
NC
Date:
5/3/2026
5
5555555
I had a lot of questions, Mark and team were available at any time for us to help us understand and feel comfortable. Thank you guys for everything. I didn't think it was possible. Yet, here we are! Moving into our new house, that's something to celebrate!!
Aleasha
Spanaway
WA
Date:
5/3/2026
5
5555555
Mike was very thorough.
Jeremiah
Woods Cross
UT
Date:
5/3/2026
5
5555555
Tyler was there for us every step of the way! Whenever we needed to call him, he was there to answer. He took time explaining everything to us so he would thoroughly understand. He made a process that I find very intimidating very smooth! Wonderful, awesome experience. 1000,000,000 out of 10!
Callie
Kannapolis
NC
Date:
5/3/2026
5
5555555
Really appreciate the flexibility and accommodation dealing with us from overseas
Marco
College Station
TX
Date:
5/3/2026
4
4444444
Rob kept his word through the entire process
David
Granite Falls
WA
Date:
5/3/2026
5
5555555
Richard was easy to work with and helped me understand the process. This was the first time I purchased a home alone, and he made everything go quickly and smoothly. Wonderful person to work with and would highly recommend!
Debra
Bonney Lake
WA
Date:
5/3/2026
5
5555555
Everything was made quick and easy for me
Deacon
Hilliard
OH
Date:
5/3/2026
5
5555555
Christine was incredibly kind and patient and attentive throughout the entire process. She made my experience painless and provided exceptional service.
Heaven
Akron
OH
Date:
5/3/2026
5
5555555
The fact that Chris was and has been FOR YEARS extremely helpful courteous and knowledgeable throughout the home buying/loan process, willing to reach out to sellers and go the "extra mile" to help in making a deal happen. Was always available even after normal business hours, (weekends and nights) which just goes to show how dedicated he is, at times where he should be enjoying his time and family he was helping me with questions and the purchase of my home which is greatly appreciated!
James
Columbia Station
OH
Date:
5/3/2026
5
5555555
Darrin and his team were knowledgeable, thorough and helpful through the entire process.
Amy
Grand Junction
CO
Date:
5/3/2026
5
5555555
Scott and his whole team made the process very simple and easy for me
Skye
Inman
SC
Date:
5/3/2026
5
5555555
Prompt responses. Always there to andwer answer questions. Good guidance.
Madhu
Round Rock
TX
Date:
5/3/2026
5
5555555
Great customer service. Made the process smooth and easy.
Aron
Montrose
CO
Date:
5/3/2026
5
5555555
Kept us well informed, made the process feel quick is easy, which was very much appreciated! Loved working with everyone involved !
Audrey
Muscatine
IA
Date:
5/3/2026
5
5555555
The support and frequent communications from Michael as well as his innovative spirit and desire to move at pace, systematically.
Marlon
Zephyrhills
FL
Date:
5/3/2026
5
5555555
Easy to understand
Salvador
Green Forest
AR
Date:
5/3/2026
5
5555555
Easy to understand
Carolina
Green Forest
AR
Date:
5/3/2026
5
5555555
Lee was professional, prompt, and laid out the process and next steps. We felt very comfortable through the whole process.
Bobbie
Laramie
WY
Date:
5/3/2026
5
5555555
Above and beyond great!
Joseph
Noblesville
IN
Date:
5/3/2026
5
5555555
Kerensa was amazing! She helped us get preapproved on a Sunday!! I've never had that kind of customer service- purely excellence!! She communicated every step of the way. We were never stressed or left to fell uninformed. she helped us to organize and understand what information she needed so kindly with excellent communication. We were so impressed with the way she helped us understand interest rates in a market that was so competitive and fast paced! We highly recommend Kerensa!
Lisa
Grand Rapids
MI
Date:
5/3/2026
5
5555555
Mark is a great loan officer. His way of making you understand the process is priceless. He does is job well.
Teresa
Youngstown
OH
Date:
5/3/2026
5
5555555
Working with Monica’s team has been a great experience. They stayed on top of every detail from start to finish, keeping everything moving smoothly and on schedule. Their professionalism really stands out, but what I appreciated most was how down-to-earth and easy they were to communicate with. They made the entire process feel simple and stress-free. I’d highly recommend them to anyone looking for a reliable and dedicated team.
Jonathon
Edgewood
TX
Date:
5/3/2026
5
5555555
I felt like your team was on our team during this process, and that you were great at explaining things when we had questions. I also felt you were helping us get the most for our money.
Catherine
Farmington
UT
Date:
5/3/2026
5
5555555
Provide ddetailed and concise information about how the loan was progressing
Sanford
Laurel
MD
Date:
5/3/2026
5
5555555
The whole team Between Melissa, Laura, Kim, and Kelly were very responsive, a pleasure to talk to, answered any question I had, and were very timely in the process. in The beginning Kim said buying a home isn't supposed to be stressful, and this team made it as easy as possible so we could be excited about buying our first home!
Michael
Jacksonville
FL
Date:
5/3/2026
5
5555555
Excellent,clear, timely communication throughout the process. Cole answered my questions before I even knew I had them. He moved quickly, yet accurately, through my rush need. Cannot recommend highly enough!
Tammi Jo
Minneapolis
MN
Date:
5/3/2026
5
5555555
patient, kind, communicated clearly, and made the entire process fast and stress‑free.
Ruth
Newnan
GA
Date:
5/3/2026
5
5555555
Being able to submit paperwork online
Emily
Henagar
AL
Date:
5/3/2026
5
5555555
Michael and his team are a pleasure to work with
Sean
Tipton
IN
Date:
5/3/2026
5
5555555
As a first time homebuyer, Jason and his entire team made the process as straightforward and easy as possible, considering it's a complicated and nerve-wracking process!
Jennifer
Bradenton
FL
Date:
5/3/2026
5
5555555
David Ransdell was there for me the whole time!
Willis
Tulsa
OK
Date:
5/3/2026
5
5555555
Andy makes the process super smooth and stays in communication throughout the entire process. His team and him are very responsive and answer every question quickly and efficiently!
Courtney
Tucson
AZ
Date:
5/3/2026
5
5555555
Dave was always available for questions and took the stress out of searching for the right type of loan.
Vanessa
Danbury
CT
Date:
5/3/2026
5
5555555
Quick responses. Professionalism. Educating new homebuyers on difficult subjects.
Zachary
Kenosha
WI
Date:
5/3/2026
5
5555555
Kim was very attentive, quick to respond to any questions, and spent time explaining everything thoroughly to me. I enjoyed working with her and plan to do future transactions with her in the future. The whole process went very smoothly and all communications from the office were clear and pleasant. I highly recommend!
Janine
Atlanta
GA
Date:
5/3/2026
5
5555555
You made us feel like family and did everything you could to get us the best rate in the timeframe that we provided which was amazing!
Dennis
Mission
KS
Date:
5/3/2026
4
4444444
Getting back to me when I did understand the inf provided
Daniel
Douglasville
GA
Date:
5/3/2026
5
5555555
Quick. Very intentive
James
Henagar
AL
Date:
5/3/2026
5
5555555
He listens and always had an answer. He knows the market and knows what he is doing.
Mark
Biloxi
MS
Date:
5/3/2026
5
5555555
The process was made easy and smooth by Marcy and her team!
Ciarrah
Mount Orab
OH
Date:
5/3/2026
4
4444444
Quick to respond
Devin
Driggs
ID
Date:
5/3/2026
5
5555555
Melissa was extremely helpful and provided exceptional advice to us during the loan process. No matter when we had a question she was always there to answer it even while on vacation. She definitely went above and beyond for us. We can't than her enough for her support and guidance. She took what could have been a difficult and stressful process and made it very easy. She is truly a wonderful person to work with and we now have a new friend!
Alfred
Greenwood
SC
Date:
5/3/2026
5
5555555
You made it happen in like 10 days start to finish . I am so impressed!!
Kim
Canton
GA
Date:
5/3/2026
5
5555555
Fast nice attitude and know what she is
Vincent
Benson
AZ
Date:
5/3/2026
5
5555555
Clint's communication was great and he provided a ton of information about the entire mortgage process. He educated us on all of the intricate details and explained each factor contributing to the mortgage equation.
Erik
Trussville
AL
Date:
5/3/2026
5
5555555
Chad and Kyle were a great team to work with! They were responsive, thorough, and knowledgeable. They helped make this process run smoothly and ensured that everything was done in a timely fashion!
Lynsey
Crown Point
IN
Date:
5/3/2026
5
5555555
All i have to do is sing you guys did everything for me!!!
Victor
Red Bluff
CA
Date:
5/3/2026
5
5555555
Consistent communication throughout the process. We even had calls into the evening due to children schedules. Lynn continued to monitor loan status daily along the way.
Andrew J
Highlands Ranch
CO
Date:
5/3/2026
5
5555555
So easy to work with. Smooth Closing.
Elizabeth
Owatonna
MN
Date:
5/3/2026
5
5555555
Outstanding work preformed by Bethany Ritchey and Shara
Denzel
Bethel
OH
Date:
5/3/2026
5
5555555
timely and helpful team
Sonia
Irvine
CA
Date:
5/3/2026
5
5555555
All around great service. Responsive to our needs and questions, returned calls promptly and made herself available at any time.
Matthew
Ridgewood
NJ
Date:
5/3/2026
5
5555555
Helped through the process and was great to talk too
Kaitlin
Ault
CO
Date:
5/3/2026
5
5555555
Lindsey made me comfortable and was a big help.
Jane
Fort Wayne
IN
Date:
5/2/2026
5
5555555
Jillan and her team were extremely helpful and curtious through the whole proce I would definitely recommend them.
Harvey
Spartanburg
SC
Date:
5/2/2026
5
5555555
Rich was always on top of things and kept us informed
Jennifer
Plant City
FL
Date:
5/2/2026
5
5555555
Always works hard to provide the best experience
Dylan
Olathe
KS
Date:
5/2/2026
5
5555555
You Guys are God Sent Thank you So Much
Senteal
Birmingham
AL
Date:
5/2/2026
5
5555555
You, buddy! Lucas is pretty solid as well :)
Donald
Cary
NC
Date:
5/2/2026
5
5555555
Out of AZ transaction went great
Rebecca
Saint Joseph
MO
Date:
5/2/2026
5
5555555
Curt was very responsive to my questions, always kept me up to date on where we were in the process, and sourced a good loan for my needs. I had a great experience working with him!
Ashley Elizabeth
Los Angeles
CA
Date:
5/2/2026
5
5555555
Deb helped me with a very complicated loan application, I really appreciated her innovation and ready availability!
Timothy
Palm Desert
CA
Date:
5/2/2026
5
5555555
Knowledgeable staff, timely answers to my questions, also the online site was easy to use and informative.
Steven
Crystal River
FL
Date:
5/2/2026
5
5555555
Very dedicated to his work.
Jason
Mercer Island
WA
Date:
5/2/2026
5
5555555
She's so nice, Communication was easy and he always solved my questions
Oscar
Nederland
TX
Date:
5/2/2026
5
5555555
Steve truly cares about his clients. He goes the extra mile to make sure it is done right. Highly recommend!
John
Oro Valley
AZ
Date:
5/2/2026
5
5555555
Zach was amazing, I came to Zach after a previous lender fel through. He was able to get me cleared to close in 2 business days and at a better rate than my previous lender leaving me paying $10k less in closing costs. He was clear and concise with what I needed to provide and always available to help me with any questions I had. Call Zach you couldnt work with anyone better!
Nadeeya
Washington
DC
Date:
5/2/2026
5
5555555
Quick response to emails, accuracy of the information needed and queries, high availability for phone calls for any urgent question and follow ups.
Christian
Franklin
IN
Date:
5/2/2026
5
5555555
Tyler was extremely communicative and made the process as easy as it could be!
Paige
Hamilton
NJ
Date:
5/2/2026
5
5555555
Fast friendly service.
Jason
Trophy Club
TX
Date:
5/2/2026
5
5555555
Fast tracked our goal and had a team that stayed on top off requested documentation.
Mark
Italy
TX
Date:
5/2/2026
5
5555555
Tim and his team were great. They were very clear about everything, answered all our questions, made everything easy to understand, and always got back to us in a timely manner.
Christopher
Odessa
MO
Date:
5/2/2026
5
5555555
Communication was quick and constant.
Tiffany
Cheyenne
WY
Date:
5/2/2026
5
5555555
Knowledge of everyone I spoke with, SHelly and Jessie included!
Kenneth
Wetumpka
AL
Date:
5/2/2026
5
5555555
Marie answered all my questions in a timely manner and understand the market and financial considerations.
Lorraine
Bellingham
WA
Date:
5/2/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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