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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
The communication with Mike and how he walked us through the process.
Steven
Gulfport
MS
Date:
3/25/2026
5
5555555
Del was great at communicating. She worked very effectively our loan in a short period of time. Del has a great attitude and it reflects in her service.
Juanell
Birmingham
AL
Date:
3/25/2026
5
5555555
communication
Cecile P.
Cornersville
TN
Date:
3/25/2026
5
5555555
Fast, kind, and knowledgable!
Aubree Kelly
Washington Terrace
UT
Date:
3/25/2026
5
5555555
My experience with Scott and his team was phenomena! Fairway Home Mortgage is the place to go when applying for a home loan. I was a first time buyer and very nervous. Scott and his team were with me every step of the way and helped me to feel less anxious. They provide exceptional support and help guide me in an amazing way! Thank you FHM for helping me buy my first home!
Cassie
Trussville
AL
Date:
3/25/2026
5
5555555
Easy to do business with.
Ryan
Mansfield
OH
Date:
3/25/2026
5
5555555
We had a great experience working with Regan as our mortgage lender. He was very informative, calm, and never pushy throughout the entire process. He took the time to answer all of our questions thoroughly and always provided us with different options, making sure we understood each step. What we appreciated most was how he genuinely looked out for our best interests. His knowledge and guidance made the process much smoother and less stressful. We truly felt supported from start to finish. We’re very grateful for his help, and choosing him was definitely the right decision. Highly recommend!
Jobert
Aiea
HI
Date:
3/25/2026
5
5555555
Working with you was an amazing experience from start to finish. You made the entire process feel smooth and stress-free, and I’m so grateful for your support in helping me get approved and find my home. You truly went above and beyond, and I couldn’t have asked for a better lender. Thank you for everything!
Anissa Amelia
Hickory Hills
IL
Date:
3/25/2026
5
5555555
Responsive and you had complete understanding of process. Last mortgage I did, the company did not understand my financials/ income based on my independent contractor status and that was quiet frustrating. You were more available and competent!
Jason
Salt Lake City
UT
Date:
3/25/2026
5
5555555
We had an outstanding experience working with Fairway and Mike Rogers from start to finish. Mike and his team were professional, responsive, and truly committed to making the mortgage process as smooth and stress-free as possible. Mike took the time to clearly explain every step, answered all of our questions promptly, and kept us informed throughout the entire process. His attention to detail and dedication really stood out, especially during what can often be a very overwhelming time. Thanks to Mike Rogers and the Fairway team, everything moved efficiently and we closed without any issues. We are incredibly grateful for the support and guidance we received. Highly recommend Mike Rogers and Fairway to anyone looking for a reliable and trustworthy mortgage team!
Edwin Rafael
Cromwell
CT
Date:
3/25/2026
5
5555555
Clear instructions and guidance, to expedite the process.
Allison
Mound City
MO
Date:
3/25/2026
5
5555555
Kevin does not treat you as just a client, but also a friend, and makes a complicated process so much easier. He clearly answers questions, is always available, and makes you feel much more comfortable about the decisions you are making.
Kyle
Vestavia
AL
Date:
3/25/2026
5
5555555
The entire experience. Carrie was there for us every step of the way, and now we have our first house ! we could not have done it without her and her team that helped as well. Thank you again for all of the support and all of the help .
Jacob C
Kuna
ID
Date:
3/25/2026
5
5555555
Karl will always go the extra mile to get you the best deal and make it a smooth process. I have done several deals with Karl, each one is a grand slam homerun!
Thomas C
Dyer
IN
Date:
3/25/2026
5
5555555
Good communication
Kenneth Edward
Gainesville
VA
Date:
3/25/2026
5
5555555
Everything was managed without a glitch, meeting all the milestones of a purchase, all the way to final closing, followed by a final check-in/close out.
Yanis
Dalton
GA
Date:
3/25/2026
5
5555555
Randy had worked with my husband and I for several months before we found "the house". He was very friendly, and knowledgeabl. Anytime I had questions he was able to answer them.
Stephanie M
Palestine
TX
Date:
3/25/2026
5
5555555
Professional and personable people. I felt support and guidance through every step of the process. I knew that I was in good hands and would highly recommend this company.
Lizanne S
Portland
OR
Date:
3/25/2026
5
5555555
We were impressed by how fast the document process done quickly as we imagined. You are such an impressive man, willing to help and very honest. You are not only looking for the commission, but you have the passion to help others. You help us very much, knowing that I am very ignorant of everything and you give the best opinion or advice to us. We appreciate your hard work. I am highly recommended you to others. Thank you.
Helen Jeana Medina
Union City
CA
Date:
3/25/2026
5
5555555
Shane truly made the experience GREAT. He is an incredible loan officer—knowledgeable, responsive, and genuinely cares about his clients. He took the time to explain everything clearly, made the process feel smooth and stress-free, and was always there when we had questions. You can tell he goes above and beyond, and it makes all the difference. I would absolutely recommend him—definitely love working with Shane!
Jennifer
Litchfield Park
AZ
Date:
3/25/2026
5
5555555
Great communication from Roger's team, they made the experience of a first time homebuyer very seamless and pleasant.
Christopher
Chula Vista
CA
Date:
3/25/2026
5
5555555
Matt was great to work with. He made the process really easy and explained things really well. As a first time home buyer he made the process easy.
Kali
Round Lake
IL
Date:
3/25/2026
5
5555555
Working with Amanda throughout the home buying process was truly such a positive experience. She is personable, responsive, and made the entire process feel smooth and manageable. She took the time to answer all of our questions and truly cared about helping us every step of the way. I'm so grateful we had her guiding us and would absolutely recommend her to anyone looking for a knowledgeable and supportive lender.
Sarah E
Bellbrook
OH
Date:
3/25/2026
5
5555555
TERESA made the Whole Process seamless and was very quick to answer ANY questions i had even on SUNDAY!
Karen S
Lucedale
MS
Date:
3/25/2026
5
5555555
Sam was willing and able to accommodate our homebuying process at any hour of the day. In today's world where homes seem to fly off the shelves, Sam was instrumental in helping us secure the home we love.
Ethan
Minneapolis
MN
Date:
3/25/2026
5
5555555
Jared was amazingly helpful, especially with this being our first home and we had no experience. He was always available to text or hop on a call to walk us through things and explain in terms that made sense. We cannot thank him enough and would highly recommend him to others!
Tyler
Portland
OR
Date:
3/25/2026
5
5555555
Kevin was very helpful with our process. He was always available and guided us through everything.
Angela T
Dacula
GA
Date:
3/25/2026
5
5555555
Everyone involved is very pleasant and friendly. They knew their jobs and helped us when we needed it.
Amanda
Arkadelphia
AR
Date:
3/25/2026
5
5555555
Communication, correspondance and responsiness. I was kept informed throughout the entire process.
Sandra M
Sun City
AZ
Date:
3/25/2026
5
5555555
You and your team were very helpful and explained everything to me even when I needed it broken down to be able to understand it
Alan Christopher
Valdosta
GA
Date:
3/25/2026
5
5555555
Aaron was amazing in helping us through the whole loan process and keep us informed with all of the craziness that happened with our home buying experience. He was always there to answer all the questions and helped us find solutions to problems that our realtor was unable to help. We would definitely recommend Aaron and his team to anyone that we hear or know of that is fixing to buy a house!! Thank you to you Aaron and your entire team!!
Jordan
Tonkawa
OK
Date:
3/25/2026
5
5555555
Your experience helped greatly to help me qualify and get through the underwriting process.
Russell
Aurora
CO
Date:
3/25/2026
4
4444444
Ok was how I felt
Scott C
Waikoloa
HI
Date:
3/25/2026
5
5555555
Dan was great from the start through finish. Assisted us at all hours and got back to us quickly with any questions we had.
Delmar Thomas
Cleburne
TX
Date:
3/25/2026
5
5555555
Great communication, very transparent and made the process easy!
Stephen M
Bloomington
IN
Date:
3/25/2026
5
5555555
Easy process, trustworthy
Brandon R
Raymore
MO
Date:
3/25/2026
5
5555555
Her availability, knowledge, processes and attitude towards us set her apart. She was super proactive which set us up for success
Catherine
Silverlake
WA
Date:
3/25/2026
5
5555555
communication and opportunities to speak directly with Eric at any time of day
Allison P
North Easton
MA
Date:
3/25/2026
5
5555555
Amy and her team were excellent. Communication was always immediate. The loan process very well explained and executed. Any questions we had were answered quickly. The whole experience was A+
Andrew
Cherry Hill
NJ
Date:
3/25/2026
5
5555555
Fairway made the process easy by staying in constant contact and explaining each step. Every time I was concerned about something a team member would say " don't worry we will handle it"... Fairway went beyond my expectations!
Rafael Expedito
Palm Springs
FL
Date:
3/25/2026
5
5555555
Very helpful
Robert Henry
Alapaha
GA
Date:
3/25/2026
5
5555555
Lacy is the best!
Kent DW
Independence
MO
Date:
3/25/2026
4
4444444
Dominick was very patient, and probably even wise, which was good because FAIRWAY kept making me angry - Especially Rashid from California and his marketing calls. I find the whole loan process intrusive, especially when the government is requiring me to consent to receiving marketing solicitations. As for Dominick himself, there were a couple of times when I wished he would have responded quicker, but it was never a crisis.
Daniel A
Laramie
WY
Date:
3/25/2026
5
5555555
Great communication
Merve
Raymore
MO
Date:
3/25/2026
5
5555555
Everything was explained and communicated perfectly. Carlee made our refinancing process easy to complete and helped us understand the whole process! I alos Love that she reaches out to let us know where things are at and even before we refinanced she would always let us know how the rates looked and when she felt was the perfect time for us to refinance and when it wasn't a good time!
Tori
Grantsville
UT
Date:
3/25/2026
5
5555555
Willing to talk whenever and helped me more than he had to. Really appreciate all the help he did to make this purchase happen.
Liam
Ft Lauderdale
FL
Date:
3/25/2026
5
5555555
The ease of communication and explanation of the process as well as customizing our needs as they changd throughout the process of the home buying experience.
Charles Flint
Smyrna
GA
Date:
3/25/2026
5
5555555
Colt was very patient with me during the process. He took the time to help me understand the information so that we could make the best decision possible. I would highly recommend Colt to friends and family.
Barbara Mindy
Little Rock
AR
Date:
3/25/2026
5
5555555
Nick was able to answer all our questions and get back to us so quickly! very helpful and knowledgeable
Kylee Jean
Midvale
UT
Date:
3/25/2026
5
5555555
Tim Lambert helped us with our construction loan and the VA mortgage on our new home. We could not have been happier with his help and service. He went out of his way to make sure we were kept up to date with regular progress reports and made sure the process was smooth and with minimal stress. Stephanie Hughes was easy to work with and went out of her way to help us with the process. They are a great team.
Jack R
Sunset
TX
Date:
3/25/2026
5
5555555
transparency, excellent communication, and competitive rates, trusted partner, easy to reach, return calls quickly, and explain complex processes clearly.
Praiya
Kansas City
MO
Date:
3/25/2026
5
5555555
Absolutely TRUST the entire team. This is of course critical when making one of - if not the largest purchase your family makes. I cannot say enough about how wonderful and comfortable this process was made to be for me. What is typicaly a very stressful process was anything but.
Jennifer
Palm Coast
FL
Date:
3/25/2026
5
5555555
Audrey and her team made the process super smooth and informative for my client . We closed on time and with a great deal !
Adanaly
Borger
TX
Date:
3/25/2026
5
5555555
I appreciate Tracey taking the time to talk to me and answer all of my questions from my initial inquiry to the day we closed. She was great to work with!
Marisa
Raymore
MO
Date:
3/25/2026
5
5555555
Good communication , very knowledgeable and answered all of our questions . Overall fantastic experience .
Jonathan
Luthersville
GA
Date:
3/25/2026
5
5555555
Art was a great communicator and was always available to promptly answer our questions
Kimberly
Collegeville
PA
Date:
3/25/2026
5
5555555
Lyndee and her team were communicative, supportive and educational. All of the things you'd look for when buying your first home. I cannot recommend her enough!!
Taylor
Park City
UT
Date:
3/25/2026
5
5555555
Sherene was awesome. She was incredibly attentive and made the process completely frictionless. She was looking out for us every step of the way. I would not hesitate to work with Sherene again!
Jaime
Lincoln
CA
Date:
3/25/2026
5
5555555
The whole process was very smooth and Diane was always available to answer our questions
Rosana Barreto Rocha
Lawrence
KS
Date:
3/25/2026
5
5555555
I was so impressed by how accessible the team was. They took the time to explain everything clearly and in a way that was easy to follow. Every time I reached out, I received an immediate response. Everyone was incredibly friendly and went above and beyond to help.
Cathryn
Pasadena
TX
Date:
3/25/2026
5
5555555
SOOOOO communicative, empathetic to any challenged that came our way. You made the process so easy!
Holly
Perry
KS
Date:
3/25/2026
5
5555555
Great, thorough communication from Jeremy and all the team. They make it an easy and streamlined process with minimal stress.
Daniel
Atlanta
GA
Date:
3/25/2026
5
5555555
Del was great with communication with explaining where we were doing the whole proces. she also willing to go the extra mile for us and we thank her for that.
James Haywood
Birmingham
AL
Date:
3/25/2026
5
5555555
Nice folks
Casey Alan
Trussville
AL
Date:
3/25/2026
5
5555555
Had a pleasant experience working with all at Fairway!
Ellen Y
Louisville
KY
Date:
3/25/2026
4
4444444
Responded quickly and got the job done
Jeffrey M
Asheville
NC
Date:
3/25/2026
4
4444444
Howie made it easy for us. Thank you, Hoie
Jeffrey Mark
Barnardsville
NC
Date:
3/25/2026
5
5555555
Tami was very responsive even after business hours!
Janet
Overland Park
KS
Date:
3/25/2026
5
5555555
Overall, the quality of service and the professionalism of your staff. It is a pleasure to work with everyone.
Philip F
Warminster
PA
Date:
3/25/2026
5
5555555
I really appreciated the mobile notary aspect of the process. Very convenient! Thank you.
Rhonda
Westfield
IN
Date:
3/25/2026
5
5555555
It was easy to communicate. We had multiple methods of communication and the team was always available to answer or clarify any questions we had.
Vinita
Hoover
AL
Date:
3/25/2026
5
5555555
Dan is literally the best in the business. He always puts our interests first . Multiple times through this process he was coaching us through the best option for US. He was informative. He was helpful, and he was always available for questions. Dan is the absolute best.
Derek
Saint Francis
MN
Date:
3/25/2026
5
5555555
ben was extremely on top of our situation - we had a ton of back & forth with the seller & he found every possible solution to get us across the finish line! couldn't recommend ben more!!
Samantha
Salt Lake City
UT
Date:
3/25/2026
5
5555555
super easy process, great advice and awesome people to work with.
Taryn
Lake Elmo
MN
Date:
3/25/2026
5
5555555
Ann was wonderful and extremely easy to work with. The online application process was very easy to use.
Michelle G.
Sarasota
FL
Date:
3/25/2026
5
5555555
Quick, easy, lower rate than quoted.
Carl Douglas
Mohall
ND
Date:
3/25/2026
5
5555555
Very communicative and kept us informed every step of the process
Bita
Sterling
VA
Date:
3/25/2026
5
5555555
Chip is very knowledgeable, and willing to help. He went above and beyond to make sure we were fully aware of everything along the way. He answered my questions completely and quickly.
Jonathan Scott
Adel
GA
Date:
3/25/2026
5
5555555
Steph has answers to every question we had and she was so quick to respond to us, I never felt anxious working with her :)
Jillian R
Lancaster
PA
Date:
3/25/2026
5
5555555
Easy process, organized service team, creative finance options, quick close, very efficient and helpful team all the way around .
Teri L.
Georgetown
TX
Date:
3/25/2026
5
5555555
Becky was fantastic and really did everything she could to make my closing happen. But the underwriting team was not helpful. I was especially unimpressed with the fact that the head underwriter did not respond to Becky until Monday morning when she sent him a question about my loan on Thursday evening! (I closed Monday morning at 10 am.) I was also not happy that because of underwriting, my closing was about $10k more than I was originally told to expect! Would I recommend Becky? Absolutely! But I'm not sure with the experience I had that I would recommend Fairway.
Gera Lyn
Minneapolis
MN
Date:
3/25/2026
5
5555555
Patrick is very knowledgeable and is available quickly to answer any questions i had. He explains things throughly and clearly, fairway offers lots of services to make buying a home as easy as possible for any financial situation and really takes the time to help get there customers credit and finances prepared for the home buying process
Alexis Marie Gertrud
South Bend
IN
Date:
3/25/2026
5
5555555
Prompt response, detailed Information about loan process and future payments , great team to guide us through the proces and efficient work
Naila
Leander
TX
Date:
3/25/2026
5
5555555
Raquel Alvarez did an excellent job helping me get approved for my home loan. She was professional, knowledgeable, and very helpful throughout the entire process. She made everything much easier to understand and was always there to answer my questions along the way. Raquel worked hard to help make my home loan approval happen, and I truly appreciated her guidance and support during such an important time. I’m very thankful for all of her help and would highly recommend her to anyone needing help with a home loan.
Gregory
Blythe
CA
Date:
3/25/2026
5
5555555
Everyone Involved was very helpful.
Travis
Blaine
MN
Date:
3/25/2026
5
5555555
Bryan was upsr responsive and helpful for any and all questions we had!
Fiona A
Pataskala
OH
Date:
3/25/2026
5
5555555
Kim was really great at communicating every step of the way. She was always available to answer any questions I had, and was honest that if she didn’t have the answer, she would find out and get back to me. She walked us through this entire process, and took away a lot of the stress. She was very professional, yet also spent time getting to know us. She was an absolute pleasure to work with, and I would recommend her to anyone! Thank you so much again, Kim for all of your help!
Alisha
Rochester
NY
Date:
3/25/2026
5
5555555
Very smooth process! Answered questions quickly (and I had A LOT of question). House closed on time. Between pre approval and closing was only 35 days!
Bethany
Milton
FL
Date:
3/25/2026
5
5555555
Had a great time working with Chris Bahlo. Great family friend. I would recommend him to anyone and his team. Got me a great rate and always quick to respond when I needed something.
Dimitry
Fairfax
VA
Date:
3/25/2026
5
5555555
Fast accurate and friendly
Kristin
Baltimore
MD
Date:
3/25/2026
5
5555555
Brian moved some things around in order for our loan to be fully functional. He went above and beyond to work with us on our unique situation. If it wasn't for him, we would've lost out on our dream house so we thank you times a million!
Andrea L
Wentzville
MO
Date:
3/25/2026
5
5555555
Consistent communication and honest advice
Dylan
Washington
DC
Date:
3/25/2026
5
5555555
Communication and very organized
Christopher
Pewee Valley
KY
Date:
3/25/2026
5
5555555
Communication and clarity, made this process very simple
James
Saint Joseph
MO
Date:
3/25/2026
5
5555555
As first time buyers the whole process seemed daunting, but Ed and his team took the time to explain everything and made sure we understood. They were very prompt and always answered the phone and responded to emails very quickly, even outside of working hours. We would definetly recommend to anyone looking for a good lender they can trust.
Carson
Austin
TX
Date:
3/25/2026
5
5555555
Easy communication, good advice and smooth transaction
Jonathon L
Louisville
KY
Date:
3/25/2026
5
5555555
Tony's accessibility and advocacy
Donald E
Williamstown
NJ
Date:
3/25/2026
5
5555555
Everything was quick and easy
Stephen
Quincy
MA
Date:
3/25/2026
5
5555555
Excellent knowledge and experience. Smooth transaction. Thanks
Michael
Davis
IL
Date:
3/25/2026
5
5555555
The commincation and support was quick, clear, and understandsble
Michael
Bloomington
IN
Date:
3/25/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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