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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
4
4444444
Good communication and response time.
Chiara
Soulsbyville
CA
Date:
8/12/2026
5
5555555
We appreciated the way we were kept informed on all that was happening - by email and by phone. We had quick responses to our questions even if it was after normal business hours for you all. (We're two hours behind.)
Lyn
Jeffersonville
IN
Date:
8/12/2026
5
5555555
Everything went smooth.
Eric
Zimmerman
MN
Date:
8/12/2026
5
5555555
Made everything easy
Zane
Chatom
Alabama
Date:
8/12/2026
5
5555555
Austin is professional, knowledgeable, and extremely accessible.
Jorge
Hawthorne
FL
Date:
8/12/2026
5
5555555
They communicated with in a timely manner.
Carolyn
Racine
WI
Date:
8/12/2026
5
5555555
The professionalism, knowledge, and communication.
Ivan
Longview
TX
Date:
8/12/2026
5
5555555
Crystal was super responsive and helpful from start to finish!
Nicole
Chesapeake Beach
MD
Date:
8/12/2026
5
5555555
Great service
Cyril
South Windsor
CT
Date:
8/12/2026
5
5555555
Dan was friendly available and knowledgeable throughout the entire process . He provided feedback and answers when we needed it . I would definitely recommend him!
Victoria
Scottsdale
AZ
Date:
8/12/2026
5
5555555
Personable goes along way for me. This process has been transactional through many aspect, but I could always communicate with Zach as if theres a person on the other side looking out for our best interest.
Natthaphat
Lowell
AR
Date:
8/12/2026
5
5555555
Nate's communication and willingness to talk through all scenarios with me was top notch. I had alot of questions and he was able to answer all of them and provide me with solid advice. he was also a GREAT referral partner, referring me to both my real estate agent, and P&C insurer. I had other options but chose to go with his referrals due to their being exemplary partners.
Chad
Dunedin
FL
Date:
8/12/2026
5
5555555
Justin always answered my questions no matterthe question, always answered his phone or returned the call shortly after. Very easy to work with.
Adam
Vernal
UT
Date:
8/12/2026
5
5555555
Communication was good, the app was pretty easy to use and the explanations on everything were thorough and presented in a way that was easy to understand.
Jonah
Austin
MN
Date:
8/12/2026
5
5555555
Communication was great and curt was very helpful
Kellie
Virginia Beach
VA
Date:
8/12/2026
5
5555555
Great communication
Jeffrey
Westfield
IN
Date:
8/12/2026
5
5555555
Easy. Simple and very helpful.
Gabriel
Saint Cloud
FL
Date:
8/12/2026
5
5555555
He saw very helpful with the long distance move!
Ashley
Laurinburg
NC
Date:
8/12/2026
5
5555555
Ease of transactions
John
Tubac
AZ
Date:
8/12/2026
5
5555555
Gary goes above and beyond to make sure we are in the now and keeps us updated often, just enough time between updates and always surprising me at the right time with GOOD NEWS! This is my third loan process with Gary O'Connor and I will always reccomend him to anybody looking to purchase a home. I cannot express the ease and availability Gary has shown, I know he would always respond to my messages or calls efficiently and in greater than a timely manner, great advising and again... Can't say enough about how great a Branch Mangager is running this business!
VICTORIA
Greenwood
AR
Date:
8/12/2026
5
5555555
My experience was great because if of the constant communication. Everything was explained to me i great detail and if anything was needed the app immediately notified me of the urgency. Terri made this experience phenomenal. I would definately definitely use her and her team again In the future.
Elizabeth
Dallas
TX
Date:
8/12/2026
5
5555555
Fast and efficient process.
Artur
Denver
CO
Date:
8/12/2026
5
5555555
The communication
Chaning
Weaver
AL
Date:
8/12/2026
5
5555555
Mrs Jackie was very knowledgable and friendly. She answered all our questions and helped us get through this process with peace of mind. She is amazing and we highly reccomend!
Lauren
Baton Rouge
LA
Date:
8/12/2026
5
5555555
Overall we had a great experience with Chad! He made the process seamless from the beginning, he was there for every step , very responsive and knowledgeable. He was easy to talk to , always had a positive attitude and answered all of our questions along the way. We enjoyed working with him and will definitely work with him again for any future needs!
Eileen
Atascadero
CA
Date:
8/12/2026
5
5555555
Josh was very knowledgeable and helped us through the process the entire time. He made it super easy for us to get into our new home.
David
Yakima
WA
Date:
8/12/2026
5
5555555
Jon helped make our first home purchase an easy and seemless experience.
Samantha
Gresham
OR
Date:
8/12/2026
5
5555555
Bowen was available for any question I had, very knowledgeable and helpful
Jaykob
Nashville
GA
Date:
8/12/2026
5
5555555
Made the process painless.
Matthew
Cary
IL
Date:
8/12/2026
5
5555555
Great communication and friendly service
Michael
Lawndale
CA
Date:
8/12/2026
5
5555555
Dudley was incredibly knowledgeable and made the first-time home-buying process feel simple and manageable. They patiently explained every step, answered all our questions, and clearly outlined our loan options, costs, and timeline. I truly appreciated their professionalism, honesty, and guidance and would highly recommend them to any first-time homebuyer.
Destiny-Brice
Kerrville
TX
Date:
8/12/2026
5
5555555
Easy to get things done while living in another state.
Kevin
Kernersville
NC
Date:
8/12/2026
5
5555555
Made the process easy and explained everything. Answered any/ all questions we had. Great team to work with.
Charles
Sierra Vista
AZ
Date:
8/12/2026
5
5555555
Brandi and Taylor were both very efficient and communitive! Also super sweet and made the whole process easy peasy!
Michal
Hayes
VA
Date:
8/12/2026
5
5555555
Made the process easy. Answered all questions . easy online signing helped a lot with juggling everything and work . awesome group/ team
Charles
Sierra Vista
AZ
Date:
8/12/2026
5
5555555
Hayden is very knowledgeable and is great with communication
Mitchell
Granbury
TX
Date:
8/12/2026
5
5555555
jerry was very helpful with this process
Alexandra
Sicklerville
NJ
Date:
8/12/2026
5
5555555
Chad is a very personable, knowledgeable, and helpful person. All in all, our loan experience was efficient and pleasant. Thanks for being so great!
Julie
Ruidoso
NM
Date:
8/12/2026
5
5555555
I would absolutely love to speak to much of a blessing working with Gina was. So attentive and responsive to every question I had working with her felt like a godsend to how smoothly everything went. If in the future I buy or sell again I will absolutely use Gina Reeves with fairway or wherever she goes. Thank you thank you thank you Gina for everything you do.
Brett
Pea Ridge
AR
Date:
8/12/2026
5
5555555
Yall came in with the quickness and rescued our loan. I will be forever greatful for Monica and her team.
Ashley
Grand Saline
TX
Date:
8/12/2026
5
5555555
Good Communication and very polite and professional.
Michael
Normandy Park
Washington
Date:
8/12/2026
5
5555555
whole team did such a great job at communicating with us. Everyone was very quick to answer our emails and did such a thorough job. We felt very well taken care of and will definitely be referring to our friends!
Christopher
Columbia
TN
Date:
8/12/2026
5
5555555
Excellent communication and easy to work with navigating the many items of information required.
Mary Jo
The Villages
FL
Date:
8/12/2026
5
5555555
Alex was realistic and helpful. He was responsive to all phone calls and texts within reasonable time
Laura
Omaha
NE
Date:
8/12/2026
5
5555555
I feel that the client comes first and that when they are comfortable and know they are getting all the attention and help that they need, then, I am very happy with the experience. Your team always works diligently to acheive, what I would consider, a 100% performance. I can always feel like I and they are in good hands. Thank You!
Don
Salt Lake City
UT
Date:
8/12/2026
5
5555555
Very insightful. Good rates. Easy to work with.
Ethan
Portsmouth
VA
Date:
8/12/2026
5
5555555
Experience was great! Everyone was very generous in the providing the help needed. Everyone made the whole process efficient and made us feel at ease. Very thankful for Crystal Villanueva and the whole team!
Angel
San Antonio
TX
Date:
8/12/2026
5
5555555
Communication was spot on and a pleasure to work with!
Tyler
Bainbridge
NY
Date:
8/12/2026
5
5555555
Good and very timely communication via email; great help along the way to answer any questions
Thomas
Snowflake
AZ
Date:
8/12/2026
5
5555555
Louise's communication throughout this entire experience was exceptional. She was always available when we had questions or concerns and made the process very easy and understandable
Angelina
Ellington
CT
Date:
8/12/2026
4
4444444
We liked that Dave was able to get us numbers in a time crunch.
Madison
Toronto
SD
Date:
8/12/2026
5
5555555
Clint is the best! He made what I believed was an unbelievable dream become a reality for home ownership again. He was patient and knowledgeable throughout the entire process. I will alway recommend and use him in the future.
Jennifer
Chattanooga
TN
Date:
8/12/2026
5
5555555
Tim works hard to get the best outcome for his clients!
Brianna
Hickory
NC
Date:
8/12/2026
5
5555555
Communication was perfect throughout the whole process. Response time and the great personality as well.
Melissa
Shawnee
KS
Date:
8/12/2026
5
5555555
Tim worked with me thru a difficult closing and kept my spirits high. Great website and timely information.
Amy
Fountain
CO
Date:
8/12/2026
5
5555555
Extremely helpful!!! Went well above and beyond anything we expected . Extremely blessed to have her help!!
Paul
Hereford
TX
Date:
8/12/2026
5
5555555
Erik is very knowledgeable and provides great service. He is helped you explaining documents and is very engaging. 100% would use and recommend Erik to others
Jude
Marietta
GA
Date:
8/12/2026
5
5555555
Michel was very kind and thoughtful when it came to her communication with us. I fully credit Michel and our wonderful realtor with getting us over the finish line for our home. Thank you so much!
Jerry
New Philadelphia
OH
Date:
8/12/2026
5
5555555
Great communication
Jessica
Crestview
FL
Date:
8/12/2026
5
5555555
Eric and the Fairway team were amazing. We have worked with Dave Morgan fle for 9 years. Eric , Jenny and the whole team stepped in after his loss and didn't miss a beat. Our closing was on time and the lawyer and agent had everything they needed. Through such a sad circumstance, we still have such trust and faith in Fairway.
Miranda
Melrose
MA
Date:
8/12/2026
5
5555555
Everything was seamless. Communication was great and the expectation was set all the way through. I would highly reccommend.
Crystal
New Philadelphia
OH
Date:
8/12/2026
5
5555555
Louise is fantastic!
Kristofer
Ellington
CT
Date:
8/12/2026
5
5555555
Gail and the team do exceptional work. Quick and reliable communication.
Steven
Kingwood
TX
Date:
8/12/2026
5
5555555
Speed, accuracy, honesty, transparency, professionalism. The open communication is what makes me feel comfortable in the process. There is never a time where I have to wonder what is next, we are always kept in the loop with next steps.
Nicholas
Green
OH
Date:
8/12/2026
5
5555555
Dean was great quick to respond would definitely use him again.
Delonte
Delaware
OH
Date:
8/12/2026
5
5555555
Constant communication and transparency throughout the entire process.
Hilary
Belchertown
MA
Date:
8/12/2026
5
5555555
Monica and her team were amazing made they tidest part of buying a house the best as possible
Matthew
Wills Point
TX
Date:
8/12/2026
5
5555555
Answered all of our questions quickly
Brian
Bullhead City
AZ
Date:
8/12/2026
5
5555555
Very satisfied with Mike, But whole prosses with Fairway was stressfull. we were asked repeatedly to provide duplicit documents. We were told at least a week before closing that that moetgage was approved and ready to close. We even had a conversation with a Fairway rep who told us we were all set. Then less than 24 hrs. before closing we were told that we had to pay off $30,000 in loans. at closing
Joseph
Webster
NY
Date:
8/12/2026
5
5555555
My experience was great! You were always upfront, honest, and thorough throughout the entire process. You clearly explained my options, gave me her best professional advice, and made sure I had the information I needed to make the right decisions. I truly appreciated your guidance and transparency and always felt confident that I knew what to expect.
Tiffany
Statham
GA
Date:
8/12/2026
5
5555555
You did a great job of being responsive and brining the best options to the table from the start.
Mathew
Plymouth
MN
Date:
8/12/2026
5
5555555
John was excellent and made the process smooth from start to finish
Lible
Keller
TX
Date:
8/12/2026
5
5555555
Our experience was great because our loan officer was always helpful, professional, and easy to communicate with. He kept us informed throughout the process, answered all of our questions, and made everything feel smooth and stress-free. We really appreciated his patience and guidance!
Priscilla
Oak Forest
IL
Date:
8/12/2026
5
5555555
I felt like I was always very well informed as a first time home buyer. Great communication, which made my buying experience feel more confident and trustworth. I would definitely recommend the fairway team!
Aaron
Kuna
ID
Date:
8/12/2026
5
5555555
the beginning to the end, the consultation, the approval finishedh process
Victor
Madera
CA
Date:
8/12/2026
5
5555555
Bart was very patient and traveled out of his way to help me with signing as i am not good with computers.
Verna
Angier
NC
Date:
8/12/2026
5
5555555
Great communication and went above and beyond to solve our delays and concerns.
Molly
Cheyenne
WY
Date:
8/12/2026
5
5555555
Nick was extremely helping during the entire process . There wasn't a single question that I ask that went unanswered . His transparency with each step of the process helped me tremendously . also his availability to take calls/text was extremely flexible , his great communication helped throughout the entire process .
Nicholas
Lockport
IL
Date:
8/12/2026
5
5555555
Great people
Gustavo
Canyon
TX
Date:
8/12/2026
5
5555555
good and prompt communication
Hugh
Mechanicsville
VA
Date:
8/12/2026
5
5555555
transparency
Andrew
Meridian
ID
Date:
8/12/2026
5
5555555
Katie was very transparent and relatable during this whole process. I truly felt like she was trying to get my family the best deal possible.
Tanner
Woodworth
LA
Date:
8/12/2026
5
5555555
Jeff was very thoughtful, patient, informed, and helpful! He helped me understand everything and communicated clearly every step of the way. I enjoyed working with him and I appreciate that he came to meet me at signing.
Bryan
Portland
OR
Date:
8/12/2026
5
5555555
Hands down the smoothest home buying experience we have ever had! Sincerely appreciate Jared's timeliness, professionalism, and character. What a pleasure to work with! Jared beat out all the competition and answered all my questions thoroughly. I sincerely appreciate that he was able to get me the loan I wanted and didn't try to shift me to different products or terms. True rock star and we can't thank you enough for helping us close on a VA loan in record time with a great deal.
Ryan
Fayetteville
GA
Date:
8/12/2026
5
5555555
Quick responses to all my questions and concerns
Alejandro
River Forest
IL
Date:
8/12/2026
5
5555555
This is my family's 3rd transaction with Heidi, from our 1st purchase in 2011, a refi in 2021 and now a heloc in 2026. As long as she's in the mortgage business, we'll be customers for life. She educated us along the way and offered multiple options on each transaction.
Gabriel
Tempe
AZ
Date:
8/12/2026
5
5555555
everything was very easy on our end, documents were prompt and timely..... everything went smooth and faster than we expected
Derick
Mount Union
PA
Date:
8/12/2026
5
5555555
Linda is very efficient! She keeps you updated through the whole process and made this whole situation as easy as it can be. She’s very friendly and easy to work with. I appreciate her hard work.
Kathryn Reeder
Date:
8/12/2026
5
5555555
Linda was very nice and got everything done quickly.
Kathryn
Appleton
WI
Date:
8/12/2026
5
5555555
Never met a person sooo knowledgeable in his business of finances and mortgage. And his kind and helpful personality made this whole process much easier to get thru. Thank u so much Mike for
Anna
Webster
NY
Date:
8/12/2026
5
5555555
Smooth process and Debbie helped with every question, every step.
Kelly
Sartell
MN
Date:
8/12/2026
5
5555555
Steve is professional and he also does his very bes to simplufy the process
Sean
White Marsh
MD
Date:
8/12/2026
5
5555555
It was a very easy and streamlined experience with Tyler and his communication throughout the process was great.
Jacob
Peoria
AZ
Date:
8/12/2026
5
5555555
We had such a great experience working with Robert as our loan officer! From the very beginning, he made the entire home-buying and financing process feel easy and manageable. He was incredibly responsive, knowledgeable, and always took the time to answer our questions and make sure we understood exactly what was happening every step of the way. Buying a home can be stressful, but Robert was always one step ahead, kept everything moving, and gave us so much confidence throughout the process. We truly felt like he cared about getting us into our new home and making the experience as smooth as possible. We couldn’t have asked for a better loan officer and are so grateful for everything Robert did to help us get to closing. We would absolutely recommend him to anyone buying a home!
Stefanie
Haslet
TX
Date:
8/12/2026
5
5555555
Super quick response upon initial contact, went over and beyond to answer detailed questions, and had weekly calls to keep in touch during extended closing period. Great customer service!!!! Thanks Brent.
Sarah
Debary
FL
Date:
8/12/2026
5
5555555
Our experience was GREAT because our loan officer went above and beyond throughout the entire home-buying process. She was professional, knowledgeable, patient, and always available to answer our questions and keep us informed every step of the way. She made what could have been a stressful process feel smooth and manageable. We truly appreciate her hard work, dedication, and genuine care in helping our family achieve the blessing of becoming homeowners. We are incredibly grateful for everything she did for us and would highly recommend her to anyone looking to purchase a home. God truly placed the right person in our path at the right time. May God continue to bless her and the families she helps! 🙏🏡❤️
Fernando
Eagle Pass
TX
Date:
8/12/2026
5
5555555
Neil was friendly courteous and seemed to really care
George
Bland
VA
Date:
8/12/2026
5
5555555
approachability, explanations, easy communication, relevant and helpful emails
Jessica
Spotsylvania
VA
Date:
8/12/2026
5
5555555
An excellent professional—someone who treats the client well, is always attentive, and provides good service
Ernesto
Chicago
IL
Date:
8/12/2026
5
5555555
Good communication from the Sonora team, explained things very clearly and answered all questions in a timely manner
Mikayla
Sonora
CA
Date:
8/12/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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