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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Cindy Thurman was an amazing representative to work with! She was professional and friendly and on top of everything! We really felt like she had our best financial interests at heart, and we completely trusted her advice and judgment. Cindy seemed yo to us to be an extremely trustworthy person. She made our mortgage application experience and easy, stress free one. We appreciated all of her efforts to ensure a successful transaction for us.
Colleen
Middletown
DE
Date:
11/29/2025
5
5555555
He communicated well and was clear on his explanations
Nicole
Akron
OH
Date:
11/29/2025
5
5555555
Dan was always there for us at the drop of a hat whenever we needed anything! His communication is outstanding and he clearly cares about his clients . We would highly recommend Dan and his team to anyone that is house hunting or just keeping your options open to move .
Keri
Noblesville
IN
Date:
11/29/2025
5
5555555
The communication was excellent. All steps of the process were explained thoroughly. The process was guided to make it easy and as stress free as possible.
Cherie
Faribault
MN
Date:
11/29/2025
5
5555555
Answered every question that I had. Kept me in the loop of what was going on. Gave me all information and paperwork in a timely manner to keep the process smooth.
Luke Wyatt
Laramie
WY
Date:
11/29/2025
5
5555555
Mike is the best in the business. He was in constant contact with me and covered it all from the start to the finish . He is one of a kind
Caroline Beau
Downers Grove
IL
Date:
11/29/2025
5
5555555
Benita provided expert guidance to enhance my credit score, enabling me to purchase my first home. She thoroughly explained the process and offered assistance every step of the way. Benita maintained effective communication and exceeded expectations during the buying process. Without her support, I doubt I would have been able to acquire a home as quickly. We highly recommend Benita!!
Daniel
Pace
FL
Date:
11/29/2025
5
5555555
the team was amazing to work with and it was overall an easy process to get things done.
Jordyn
Granite Falls
WA
Date:
11/29/2025
5
5555555
Chris your communication was fantastic, you made this the most memorable experience for my first time buying a home. I believe you were ment to be doing this job. I'm over the moon thankful for your help every step of the way!
LouAnne
Grants Pass
OR
Date:
11/29/2025
5
5555555
Mitchell was wonderful. I would choose him in any lifetime. He was so patience and kept me informed every step of the way.
Megan
Martinsville
VA
Date:
11/29/2025
4
4444444
Made it easy Too full out paper work
Isaiah
East Peoria
IL
Date:
11/29/2025
5
5555555
Great communication, very informative, always sent Over any documents right away to create a fasts and easy process
James
Wethersfield
CT
Date:
11/29/2025
5
5555555
Very convient. The communication was quick and efficient.
Robert C
Winfield
IL
Date:
11/29/2025
5
5555555
About every detail of procedure
Nicolas
Snellville
GA
Date:
11/29/2025
5
5555555
Punctual, communication, knowledge
Sierra
Portland
OR
Date:
11/29/2025
5
5555555
Chris is wonderful! He made what can be a daunting process so much easier. He's always there to answer questions, so even as a first time home buyer you will feel comfortable. There's nothing better than having a friendly and knowledgeable team on your side through big life events. I would absolutely recommend Fairway Home Mortgage!
Hana
Monroe
WA
Date:
11/29/2025
5
5555555
People were quick to respond to any questions that we had and worked woth us to close on the refinance quickly .
Joshua Michael
Fairfax
VA
Date:
11/29/2025
5
5555555
Great communication. Everything explained. Timely responses to text and emails.
Derek
Dickinson
ND
Date:
11/29/2025
5
5555555
Very grateful to Nate and his team. They supported and guided us throughout the entire process. We are truly thankful for this excellent team
Monica Mercedes
Westfield
IN
Date:
11/29/2025
5
5555555
Always great service! Cleared to close in two weeks or less!
Jacob
Highland
IN
Date:
11/29/2025
5
5555555
We have absolutely loved working with Linda and her entire team at Fairway! We had a bad experience when we first started house hunting back in 2023, but this was a totally pleasant and super easy experience. We were very well informed and kept in the loop literally the entire process. Linda got us to the closing table 30 days after we got our accepted offer! Thank you SO much Linda, Jackie, and Barry!
Sara
Date:
11/29/2025
4
4444444
was a positive outcome the day of contact and need to do some sort of communication that day. Usually things could be resolved once contact and communication had been initiated,
Robert Blake
Ravenden
AR
Date:
11/29/2025
5
5555555
Helpful, attentive, gave prompt responses, was present when it mattered, went out of her way for me
Kathy Bassem
Pittsburgh
PA
Date:
11/29/2025
5
5555555
I went into the buying process expecting the worse just because thats what I have always heard about home buying. Jacob made the whole process so easy and informational and i'm so grateful!
Heather
Casper
WY
Date:
11/29/2025
5
5555555
they seemed helpful coordinated And always ready to help.
Elijah
Gary
IN
Date:
11/29/2025
5
5555555
The portal was a great way to upload information, and we were given clear instructions and helpful reminders all along the way. Without this guidance, the process may be been overwhelming!
Kent
Peachtree Cty
GA
Date:
11/29/2025
5
5555555
The communication, The sincere support to offer the best deal regarding interest rates. Kelly was a Star to work with .
Chukwunonso
Ladson
SC
Date:
11/29/2025
5
5555555
I came in with a date that i needed to be out of my current home and Timmy's team got me the keys to my place 4 days ahead of time.
Amy Elizabeth
Vancouver
WA
Date:
11/29/2025
5
5555555
I appreciate your up-front and prompt communication. Your helpful reminders to look out for documents coming my way and prompting me on information needed from me.
Horacio
Denver
NC
Date:
11/29/2025
5
5555555
great client service
Frederico
Long Beach
CA
Date:
11/29/2025
5
5555555
The attentiveness and awesome advice
Christopher Paul
Tucson
AZ
Date:
11/29/2025
5
5555555
Helped me through the process
Cecil G
Amelia Court House
VA
Date:
11/29/2025
4
4444444
Lock box still on
Gregory Lyle
Minneapolis
MN
Date:
11/29/2025
5
5555555
Chris helped me purchase my first home and the process was seamless. Everyone told me it would be stressful but I had zero stress and couldn't be more grateful for Chris and his team.
Kimberly
Huntington
NY
Date:
11/29/2025
5
5555555
Tiara made the whole process so easy and explained everything every step of the process. providing great details and information when questions arised.
Jaimie Kay
Coon Rapids
MN
Date:
11/29/2025
5
5555555
Coordinated everything very Quickly & a easy close
Erin
Hawk Point
MO
Date:
11/29/2025
5
5555555
Got me the loan
Meghan
El Cajon
CA
Date:
11/29/2025
5
5555555
Very responsive and kept us updated through the whole process
Amanda
Grand Saline
TX
Date:
11/29/2025
5
5555555
Dennis was wonderful to work with from start to finish! He returned phone calls and texts promptly. He was knowledgeable, professional, and friendly. Felt he took a personal interest throughout the process.
Patricia
Mansfield
OH
Date:
11/29/2025
5
5555555
Chad was very helpful and answered all of our questions and explained anything that was not understood well.
Bailey
Bismarck
AR
Date:
11/29/2025
5
5555555
communication and getting the deal done
Michelle
Scottsdale
AZ
Date:
11/29/2025
5
5555555
Excellent, friendly, thoughtful communication.
Gabriel
Los Angeles
CA
Date:
11/29/2025
5
5555555
We've used Kristen twice now and each experience was great. She has a great team abd and they all care about their clients needs and look for every opportunity to get them the best option available.
Pamela
E Brookfield
MA
Date:
11/29/2025
5
5555555
Shannon and her team are the absolute best. They made what I thought was going to be such hard process go so smoothly.
Anthony E
Temple
TX
Date:
11/29/2025
5
5555555
The process was super Fast. we were able to close in just 2 weeks!
Brenda Karely
Melrose
MN
Date:
11/29/2025
5
5555555
Jill responded promptly and answered every question. she kept us up to date and helped us every step of the way. The loan process was best part of this transaction
Paul L
Bismarck
ND
Date:
11/29/2025
5
5555555
Best of the best
Charles
Cumming
GA
Date:
11/29/2025
5
5555555
All communications were clear and on time. Andrei made sure updates and follow-up are right on time and made time to discuss and answer all my questions along the way with clarity
Adelade
Dallas
TX
Date:
11/29/2025
5
5555555
The communication ad commitment is absolutely amazing and walking me through the entire process and explaining everything without any hesitation.
Christian
Caldwell
ID
Date:
11/29/2025
5
5555555
Great Service
Richard
Port St Lucie
FL
Date:
11/29/2025
5
5555555
Great job at explaining how everything worked and we very helpful
Patrick
Suffolk
VA
Date:
11/29/2025
5
5555555
----------
Amanda Rae
Plymouth
MA
Date:
11/29/2025
4
4444444
Pleasant personnel, timely communication. To clarify my previous response, I simply do not make such recommendactions to friends or family The insistence on requiring proof of a monthly stream of income that I do not need for living expenses, even with a new mortgage, was an inconvenience and a nuisance. Finally, Truist offered a better rate with negative points, but I was so far down the road with your brokerage that I decided to stay with you all
Mark
Hickory
NC
Date:
11/29/2025
5
5555555
Was there with us every step of the way, truly felt like family.
Miranda
Kansas City
MO
Date:
11/29/2025
5
5555555
Easy peasy!
Juanita Ann
Peachtree Cty
GA
Date:
11/29/2025
5
5555555
I had no idea how to go about all this and Amanda was great and guided me through the process step by step to help me achieve my
Stephen M
Dayton
OH
Date:
11/29/2025
5
5555555
Personable and understanding. Answered my questions promptly.
David Guild
Rockland
ME
Date:
11/29/2025
5
5555555
Chase Anderson and his team went above and beyond to make sure we had a smooth loan experience. Any questions that I had he answered immediately and curdiacely. Very happy with the way my loan was handled.
Matthew James
Mountain Pine
AR
Date:
11/29/2025
5
5555555
great people to work with and very knowlegible
Daniel Richard
Aledo
TX
Date:
11/29/2025
5
5555555
Rachel was very straightforward and honest with us. she made the entire process supe easy for my wife and mysel.
Austin
Norton
OH
Date:
11/29/2025
5
5555555
This was the most smooth process with obtaining a mortgage everyone very knowledgeable and helpful
Gregory L
Taneytown
MD
Date:
11/29/2025
5
5555555
Phil and the entire team were friendly, knowledgeable, and efficient. Our overall experience was fantastic.
Sean M
Broomfield
CO
Date:
11/29/2025
4
4444444
The explaination of the process. Roger regularly checked in to let us know what information he needed. When we spur of the moment wanted a house, he got us a letter that day.
Emily Ann
Maple Lake
MN
Date:
11/29/2025
5
5555555
Keep me informed
Theodore
Temple
TX
Date:
11/29/2025
5
5555555
presentation
Jaime
Andrews
TX
Date:
11/29/2025
5
5555555
xcelente muy bueno
Rafael
Springfield
MA
Date:
11/29/2025
5
5555555
Mike was a pleasure to work with! He kept me informed on the process . He always answered my questions in a timely manner . I think he got me a great deal.
JOSEPH
Festus
MO
Date:
11/29/2025
5
5555555
Letting us know everything
Beverly D
Bismarck
ND
Date:
11/29/2025
5
5555555
Zach was very great throughout the entire process
Alexander
Accokeek
MD
Date:
11/29/2025
5
5555555
Steph was amazing!
Erin
Manchester
NH
Date:
11/29/2025
5
5555555
Ben and his team were responsive and honest. They helped guide me through my first home buying experience.
Andrew R
Gilbert
AZ
Date:
11/29/2025
5
5555555
Mark is exceptional!! He made me my wife feel like family and guided us through the whole process!! All together Fairway was great as well with Maria answering any and all questions we had!!
Eric
Joshua
TX
Date:
11/29/2025
5
5555555
Brian was always available for a quick text or phone call and he adjusted to our schedules. He was able to explain everything about the refinance and it put us at ease.
Jon
Blue Springs
MO
Date:
11/29/2025
4
4444444
The company worked quickly and made it possible for me to close before the
Brian W
Zebulon
NC
Date:
11/29/2025
5
5555555
Wonderful, and very professional, knowledgeable. A great and learning experience, I thank you Christy for all of your expertise.
Delores J
Star City
AR
Date:
11/29/2025
5
5555555
Kim was very kind and fully answered all our questions in detail!
Kelly Clare
Raleigh
NC
Date:
11/29/2025
5
5555555
I was lucky to find a great house
Juan Rolando
Eagle Pass
TX
Date:
11/29/2025
5
5555555
Juli and her team take exceptional care in helping you walk through the mortgage process. Extremely knowledgeable and willing to take the time to explain current and next steps to keep you informed all the way through the process.
Todd William
Phoenix
AZ
Date:
11/29/2025
5
5555555
Quick to respond to questions and made the process painless even though we were working from another state.
Steven E
Platte City
MO
Date:
11/29/2025
5
5555555
This was my first home buying experience and I learned so much. Everything was very transparent and the communication was excellent.
Maria
Killeen
TX
Date:
11/29/2025
5
5555555
Him and his team were incredibly helpful during our refinance process, always taking the time to thoughtfully answer our questions and ensure we felt knowledgeable, confident, and taken care of along the way.
Sarah
Libertyville
IL
Date:
11/29/2025
4
4444444
Okay okay it's a referral I did the thing they did their job good enough
Kathleen
Myrtle Beach
SC
Date:
11/29/2025
5
5555555
Dan was super helpfu.
Uriel
Mount Vernon
WA
Date:
11/29/2025
5
5555555
The help and support provided were great! Deninne made the whole process seamless and a great experience.
Phani Deep
Palmdale
CA
Date:
11/29/2025
5
5555555
Ariana at Fairway Mortgage is truly exceptional. She thinks outside the box, asks all the right questions, and makes the entire lending process smooth and stress-free. Her responsiveness is unmatched—she answers texts, calls, and emails at all hours with speed and clarity. Her clients are absolutely her priority, and it shows in everything she does. I’m grateful for her expertise and dedication. Highly recommend!
Briana Le
Longview
TX
Date:
11/29/2025
5
5555555
Jen was extremely responsive & helpful during the whole process!
Danielle
Boalsburg
PA
Date:
11/29/2025
5
5555555
Dan and Nicole are a great team. I was impressed because I really needed guidance And when I had questions they were quick to respond in a kind and professional manner We had a great connection Thank you
Sharon
Eden Prairie
MN
Date:
11/29/2025
5
5555555
Matt and Alisha were very responsive and got things done as quickly as possible!
Lindsey
Milton
WI
Date:
11/29/2025
5
5555555
Very thorough and upfront through the entire process. I dont have one negative aspect of our process with Andy and Fairway. They do things the way I feel like they should be done.
Jason
Gladstone
MO
Date:
11/29/2025
5
5555555
Everything is easy, fair. , honest, perfect time. Excellent
Samir
Olathe
KS
Date:
11/29/2025
5
5555555
información clara y concreta que nos dio para empezar a agarrar el préstamo. Contesta preguntas, su amabilidad, la verdad Telephone, un buen trabajo. Muchísimas gracias
Morena
Springdale
AR
Date:
11/29/2025
5
5555555
Communication and updates from Andy Braun and his team made the process smooth. I had a great experience because Andy and his team went above and beyond every step of the way. Buying a home can be stressful, but they made the process feel smooth and manageable. They explained everything clearly, answered all my questions, and made sure I understood every option before making a decision. What really made it great was how patient, supportive, and genuinely caring they were throughout the entire process. Thanks to their guidance and hard work, I was able to purchase my new home with confidence and peace of mind.
Oscar Alejandro
Rio Rico
AZ
Date:
11/29/2025
5
5555555
Everything went well and was a smooth process
Jenine M
Dunn
NC
Date:
11/29/2025
5
5555555
Jeff was a pleasure to work with and very knowledgeable throughout the whole process
SEBASTIAN
LANDING
NJ
Date:
11/28/2025
5
5555555
Super knowledgeable and helpful! Always willing to answer all the questions we had And made this such a smooth process. We couldn't have asked for better
Mikayla
Hallsville
TX
Date:
11/28/2025
5
5555555
Communication was great! We always knew what the next steps were and what we needed to do to accomplish them
Henry W
Adair Village
OR
Date:
11/28/2025
5
5555555
Jennifer was patient and informative. We explained our goals and deadlines, and she executed every task to get us there! Jennifer guided us the whole way and was accessible at alll times. We are very grateful for her.
Torey
Katy
TX
Date:
11/28/2025
5
5555555
No fault of Jeff, but the underwriting process was painful, with loads of revisions and broken promises.
Sarah
Westport
CT
Date:
11/28/2025
5
5555555
Ashley was very accessible for any questions I had. As a first time homebuyer, there was a lot about the processes that I didn't know, but Ashley was always available and willing to explain things to me, even when it was just for my understanding and not strictly necessary for the process. I felt as though I received advice and feedback to help make decisions along the way, and was more at ease during the process knowing that I could reach out to Ashley for support if there was anything I didn't understand or wanted more background on.
Amy
Arvada
CO
Date:
11/28/2025
5
5555555
Adriana was very responsable and reliable. She answered all of our questions. She made the process of purchasing a home very smooth and easy for us.
Angel
Gresham
OR
Date:
11/28/2025

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers