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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Ayuda mucho alas personas alograr sus
Eva
Rome
GA
Date:
11/6/2026
4
4444444
Ben is very pleasant and has a great personality. Very professional and knowledgeable. Always available and quick response for any questions
Susan
Deer Park
WA
Date:
11/6/2026
5
5555555
Mariah was very helpful and found ways to help when we thought it wasn't going to work. And she is fun and nice!
Kathleen
Washougal
WA
Date:
11/6/2026
5
5555555
Dusti was always avaialable to answer questions and ease nerves
Brittani
Phoenix
AZ
Date:
11/6/2026
5
5555555
Mike and team was incredibly responsive and turned around our financing incredibly fast. Communication was very effective.
Jacob
Madison
WI
Date:
11/6/2026
5
5555555
Holly was fantastic!!
Luke
Edgewood
WA
Date:
11/6/2026
5
5555555
Great communication and always available for questions with quick responses
Ross
Lawrence
KS
Date:
11/6/2026
5
5555555
Made everything really easy , and helped explain everything we needed to know
Kylie
West Valley City
UT
Date:
11/6/2026
5
5555555
What made it great working with you and your team was your patience, knowledge, communication, and genuine dedication to helping us. We never felt like just another client. We felt supported, cared for, and confident that we were in good hands.
Daniele
Monson
MA
Date:
11/6/2026
5
5555555
Mary was very thorough during my process. She was diligent requested necessary documentation to ensure my load approva. Mary encouraged me and available at any time I needed her.
Rasheedah
Mcdonough
GA
Date:
11/6/2026
5
5555555
Fast response time , super efficient and easy to work with
Brian
Raleigh
NC
Date:
11/6/2026
5
5555555
We are ahving trouble trying to get onto the portal to make loan payments as it requires a load id which we have had trouble finding
Christopher
Medical Lake
WA
Date:
11/6/2026
5
5555555
Bill and Kelsey make buying a house seem effortless! They are on top of everything needed and communicate all next steps leaving no question as to where we are in the process.
Ryan
Rogue River
OR
Date:
11/6/2026
5
5555555
Tara helped im every way possible. She helped even on her days off and late nights after I got off work. She definitely went out of her way to make things possible.
Klay
Lyman
WY
Date:
11/6/2026
5
5555555
Excellent follow through and a really friendly group to work with.
Jason
Canton
OH
Date:
11/6/2026
5
5555555
Easy to deal with.
William
Valley
AL
Date:
11/6/2026
5
5555555
Nicole was always easy to reach with questions, and was extremely thorough in her explanations of everything
Melissa
Rifle
CO
Date:
11/6/2026
5
5555555
Everything I needed to do get our loan was easy to understand, and I was never worried that we were ever missing anything or that something was going to 'fall through the cracks' with all the things we needed to accomplish. The communication was excellent, and I really did feel like your team cared about our home buying process! Thank you!
Kendra
Myerstown
PA
Date:
11/6/2026
5
5555555
There were many problems mostly with the buying and sellers agent along with the lawyers that made the experience terrible Chrissie was the only and I mean only reason this happened she was awesome.
Joseph
Dudley
MA
Date:
11/6/2026
5
5555555
Friendly and great communications.
William
Caldwell
ID
Date:
11/6/2026
5
5555555
Good communication
Suzanne
Roach
MO
Date:
11/6/2026
5
5555555
Susan is very responsive to any questions throughout the process!
Eric
Charlestown
MA
Date:
11/6/2026
5
5555555
the ability to get the job done at all cost
Dakota
Higginsville
MO
Date:
11/6/2026
5
5555555
good communication, good collaboration, kind people and very professional!
Anna
Olathe
KS
Date:
11/6/2026
5
5555555
Steve is patient and makes himself available for everything.
Kevin
Madison
AL
Date:
11/6/2026
5
5555555
Lori was in constant contact, keeping us fully informed every step of the way. She was very professional, knowledgeable, and it felt like she was truly in our corner cheering us on.
Ryan
Alexandria
VA
Date:
11/6/2026
5
5555555
Choose not to answer
Jacquelyn
Siren
WI
Date:
11/6/2026
5
5555555
Was with us every step of the way and always made sure we knew what was going on
Emily
Moody
TX
Date:
11/6/2026
5
5555555
Good guidance and communication.
Michael
Phoenix
AZ
Date:
11/6/2026
5
5555555
Chris helped me out along the way woth the whole process
Jason
Graham
TX
Date:
11/6/2026
5
5555555
Kaye Flanagan was very attentive and answered our calls and emails every time we had a question. She guided us through the entire lending process and explained it all to us so we understood what was happening. She has even reached out to us since closing to check on us. Kaye Flanagan is very Professional and knowledgeable and we highly recommend her as a loan officer. She is the best !!!
Rebecca
Rockport
TX
Date:
11/6/2026
4
4444444
Sometimes it seemed like we got too much information. We would get a call for things to do and then we and then we got emails to do it seemed like the same things.it was overwhelming. I wish someone would have mentioned other options like home equity loans.
Ronald
State College
PA
Date:
11/6/2026
5
5555555
Everything was great.
Alexander
Verona
WI
Date:
11/6/2026
5
5555555
Communication and a simple process
Jeremiah
Springfield
TN
Date:
11/6/2026
5
5555555
Sergio was great all around
Jesus
Woodstock
IL
Date:
11/6/2026
5
5555555
Great communication and was almost always available for talks over the phone whenever I had questions. The constant updates via email helped keep me on track during this entire process. Thank you again!
Krzysztof
Chicago
IL
Date:
11/6/2026
5
5555555
Brooke walked us through each step and helped navigate the process easily.
Lawerence
Tucson
AZ
Date:
11/6/2026
5
5555555
The undertaking of countless obstacles that proved to be challenging. Continued to offer endless support and communication throughout the entire process.
Bryan
Abilene
KS
Date:
11/6/2026
5
5555555
Jerry and team performed to my highest expectations getting my loan compketed on tome on a tight closing date
Debra
Dallas
TX
Date:
11/6/2026
5
5555555
I really appreciated the time you took to explain everything. I always felt like I could call you if I had a question, even if I felt the question might be silly!
Miranda
South Saint Paul
MN
Date:
11/6/2026
5
5555555
Quick responses
Madelyn
College Station
TX
Date:
11/6/2026
4
4444444
signing documents on the phone, e sign makes it faster.
Alberto
Eagle Pass
TX
Date:
11/6/2026
5
5555555
From start to finish, Kathy was incredibly communicative, patient and knowledgeable. Kathy and her Team ushered us into each step with clear instructions, which helped us to finish the steps timely. Kathy constantly updated us on upcoming changes and ensured we understiod the pros and cons of each one. She knows her stuff and did research on matters that we had random questions about. Kathy always had our best interest in mind!
Shirlene
Clarksville
TN
Date:
11/6/2026
5
5555555
Excellent communication. Very clear and helpful information on any questions or concerns I had during the process as a fir time home buyer. Smooth sailing! Thank you
Russell
Pittsville
MD
Date:
11/6/2026
5
5555555
VERY THOROUGH AND SPEEDY CLOSING
Shane
West Deptford
NJ
Date:
11/6/2026
5
5555555
Bethany worked through all routes to get us something that worked for our situation. She stayed responsive and on top of the process to get things done timely.
Kelly
Dayton
OH
Date:
11/6/2026
5
5555555
The communication was outstanding and going through each phase and steps was very smooth and not overwhelming.
Joseph
Frankford
DE
Date:
11/6/2026
5
5555555
Communication was always prompt and questions were always andwered in full, going above and beyond to explain
Amanda
Milford
NH
Date:
11/6/2026
5
5555555
Erika and staff were very pleasant, friendly and easy to work with. All my questions were answered and was well informed during the process of buying my home
Rudolfo
Westminster
CO
Date:
11/6/2026
5
5555555
verg friendly, helpful and a very easy process.
Zachary
Wilton
ME
Date:
11/6/2026
4
4444444
Amy was so helpful and so knowledgeable! She explained the whole process so we understood and made sure we knew what was happening every step of the way . Would definitely recommend!
Madison
Lincoln
ND
Date:
11/6/2026
5
5555555
Everything was very seamless and easy. Everyone was pleasant and professional, which made our home buying experience low stress and exciting.
Keri
Columbia
IL
Date:
11/6/2026
5
5555555
Ashlee is knowledgeable and approachable, and was quick to respond to questions we had.
Michael
Grovetown
GA
Date:
11/6/2026
5
5555555
We have now worked with Don Scott three times to purchase a home, and every experience has been exceptional. Don is incredibly patient, knowledgeable, and always willing to take the time to explain the financing process and discuss future options. What really sets Don apart is his availability and responsiveness. Weekdays, evenings, or weekends, he always seems to be there when you need him. We absolutely love working with Don and highly recommend him!
Suzanne
Arvada
CO
Date:
11/6/2026
5
5555555
Throughout the entirety of my process to purchase a home, Audrey was remarkable as a loan officer. The significance of her patience, calm counsel, and broad knowledge of the entire procedure cannot be overstated by any means. There were times when I wanted to back out of the transaction, but she helped me stay on track and guided me through every obstacle that I encountered. Not only is Audrey amazing at what she does, but she also actually cares about her customers, which is something that is extremely uncommon. In the absence of her assistance and knowledge, I would not have been able to make it through the procedure. As a result of her assistance, I was able to successfully close on my home.
Joseph
Amarillo
TX
Date:
11/6/2026
5
5555555
Chad and his team took on my loan last minute when I had to switch lenders. Every step of the way and every person's role was explained clearly. I was never left in the dark or left confused. They did an amazing job with everything and I will recommend them a hundred times over!!
Shelby
Saint Joseph
MO
Date:
11/6/2026
5
5555555
Linda and the team were very communicative throughout the entire process as a new homeowner. We are so grateful for their guidance, advice, and generosity. They took time to explain the parts we did not understand and felt valued and heard.
Lauryn
Green Bay
WI
Date:
11/6/2026
5
5555555
How hard everyone worked to get it to the closing date. And Always there when buyers panic ..
Laurie
Woodstock
IL
Date:
11/6/2026
5
5555555
Nate did an excellent job keeping me informed and following up throughout the entire process. He was knowledgeable, professional, and able to answer all of my questions confidently and accurately. I really appreciated his communication and attention to detail!
Landon
Kansas City
MO
Date:
11/6/2026
5
5555555
Dave was VERY resposive and informative! He nearly had the answers to all our questions if not he got them within 30 minutes if not sooner! He was the most informative person I worked with in this whole process!
Asencion
Big Piney
WY
Date:
11/6/2026
5
5555555
The communication and follow-up we received was amazing. Jonathon explained things clearly so we understood and was so helpful when we had questions.
Samuel
Bryan
TX
Date:
11/6/2026
5
5555555
Steve was so easy to work with made the mortgage experience much easier to understand and explained to us all of our different options
Courtney
Merrick
NY
Date:
11/6/2026
5
5555555
Dave was very knowledgeable and helpful, he talked us through the entire process. Daves team was able to complete everything in a timely manner and explained everything in detail.
Caitlyn
Big Piney
WY
Date:
11/6/2026
5
5555555
Paige has gracefully walked me through this process and I cannot think of anyone more professional, kind, and easy to understand . Thanks Paige!
Nikia
Homewood
IL
Date:
11/6/2026
5
5555555
great communication every step of the way !
Allison
Boise
ID
Date:
11/6/2026
5
5555555
they really know alot about the condos and did a awesome job being able to get the loan.
Dustin
Canyon Lake
TX
Date:
11/6/2026
5
5555555
Michelle was extrememly willing to work with me. She was very organized and up to date on all the information that was needed. She was also very will to talk to me at any time and answer some of my silly questions. Extremely personable.
Abigail
Southport
NC
Date:
11/6/2026
5
5555555
I cannot say enough wonderful things about my experience working with her. She was professional, prompt, incredibly efficient, and truly went above and beyond to make sure I got approved for my home. She made what could have been an overwhelming and stressful process feel so seamless. What made her even more special was the compassion she showed me along the way. I was physically very sick during this process, and she was so understanding, patient, and supportive. She never made me feel like I was just another file or another transaction. She genuinely cared, and that meant more to me than she will ever know. As a mother, getting a home for myself and my children is so much more than a purchase. It is a milestone, a fresh start, and a dream coming true. I will forever be grateful that she was part of that journey. I honestly couldn’t imagine going through this process with anyone else. I will recommend her to everyone I know without hesitation. If you are looking for someone who is knowledgeable, dedicated, compassionate, and genuinely invested in helping you succeed, she is the person you want in your corner. Thank you for helping make this possible for me and my babies. We are forever grateful! ❤️
Chelsie
Spring
TX
Date:
11/6/2026
5
5555555
Very transparent with s
Tyler
Redkey
IN
Date:
11/6/2026
5
5555555
Beth was incredible to work with. She was consistent in all communications and very clear on our next steps. We are so thankful for her and her hard work!
Ryan
Enterprise
AL
Date:
11/6/2026
5
5555555
Team provided fast turnaround when we were in a bind ade the closing process easy and kept me informes every step of the way Highly recommended!
Paula
Hohenwald
TN
Date:
11/6/2026
5
5555555
Debbie answered every question in a complicated process and was always calm and professional even when we were asking tons of questions.
Jeffrey
Duluth
MN
Date:
11/6/2026
5
5555555
Tim was very responsive, thorough, and diligent. he answered all the questions my wife and I had in an easy to understand way.
Isaac
Kansas City
KS
Date:
11/6/2026
5
5555555
very smooth straight forward and easy couldn't have gone much better.
Colton
Oshkosh
WI
Date:
11/6/2026
4
4444444
it was quick and easy
Kevin
Richfield
WI
Date:
11/6/2026
4
4444444
Your teams prompt responding!
Emily
Austin
MN
Date:
11/6/2026
5
5555555
Great communication with Matt and very helpful with my questions.
Susan
Canton
GA
Date:
11/6/2026
5
5555555
Spencer is friendly, detail-oriented, and timely in his communication. He was readily available to assist with questions at every step of the way. Applying for a mortgage is a complex process so it was nice to have someone who could help simplify things.
Vincent
South Saint Paul
MN
Date:
11/6/2026
5
5555555
The communication and patience
Joshua
Beaver Dam
WI
Date:
11/6/2026
5
5555555
He walked us thru every step. And always answered our questions didnt matter the time.He was always there when we needed him and thanks to him we got to purchase our first home
Virgen
Portage
WI
Date:
11/6/2026
5
5555555
Steve was extremely helpful, informative, and easy to work with throughout the entire process.
Robert
Pikesville
MD
Date:
11/6/2026
5
5555555
I had a great experience working with my lender. They were very professional, helpful, and patient throughout the entire process. They answered all my questions, kept me informed, and made everything easier to understand. I truly appreciate their dedication, excellent communication, and support. I highly recommend their services! thank you Donna Stewart
Seydi
Gulfport
MS
Date:
11/6/2026
5
5555555
she was very helpful and helped us through the process quickly
Thomas
King
NC
Date:
11/6/2026
5
5555555
Works well under tight timelines. always delivers on promises.
Lee
Coleman
TX
Date:
11/6/2026
5
5555555
It was a great time
Dillan
Killeen
TX
Date:
11/6/2026
5
5555555
Danielle, is very professional, courteous, helpful and knowledgeable. She made the entire process extremely easy and efficient. All in all very enjoyable expierience! i highly recommend her!!!!! ⭐️⭐️⭐️⭐️⭐️
James
Killeen
TX
Date:
11/6/2026
5
5555555
hmm, communication was nice - whether it was texting or email carlie was always available . plesent to talk to.
Logan
Gainesville
FL
Date:
11/6/2026
5
5555555
The loan was funded
Carl
Meridian
ID
Date:
11/6/2026
5
5555555
communication was excellent!
Emmanuel
Chicago
IL
Date:
11/6/2026
5
5555555
Allan is very down to earth and will take the time out of his day to walk you through any questions you may have. it does not matter time or day of the week Allan is there for you.
Matthew
Ridgeland
MS
Date:
11/6/2026
5
5555555
Alex is always available for questions, explains thoroughly, and is creative and knowledgeable to get great rates for us! He understands our current needs, affordability, and long term goals and is able to craft a mortgage that fits both and save us money in the long run.
Patrick
Waukesha
WI
Date:
11/6/2026
5
5555555
You made things so easy to understand were patient and kind with answering all our questions!
Kaelee
Sun Prairie
WI
Date:
11/6/2026
4
4444444
I dont have any friends who to refer
Maria
Dayton
OH
Date:
11/6/2026
5
5555555
Easy communication, helpful explanations, made the process feel simple when it couldve felt overwhelming at times
Kyana
Gainesville
FL
Date:
11/6/2026
5
5555555
Very helpful
Nicholas
Mary Esther
FL
Date:
11/6/2026
5
5555555
Lorna is very professional, very attentive and very personable! Above and beyond service!
Constance
Monticello
AR
Date:
11/6/2026
5
5555555
He was very patient and informative throughout the whole proces, would definitely recommend to first time home buyers
Brittany
Sheridan
IN
Date:
11/6/2026
5
5555555
Everyone was professional, knowledgeable and helpful. The whole process went smoothly.
Jerelyn
Hibbing
MN
Date:
11/6/2026
5
5555555
I really appreciate the communication jonathon provided us during that time he helped us. He put in a lot of work when asked and did it in a very timely manner.
Philip
College Station
TX
Date:
11/6/2026
5
5555555
Joe was there every step of the way - Making an overall complex process simple and easy to understand on the other end. Has the knowledge and experince but can also make sure the client understands.
Kyle
Mahtomedi
MN
Date:
11/6/2026

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers