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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
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2022-2025 Top Work Places - Compensation and Benefits
2024 Energage Financial Services
RISE Winner
2022-2024 Culture Excellence Awards/Compensation & Benefits
2021-2024 Culture Excellence Awards/Innovation
2021-2024 Culture Excellence Awards/Leadership
2022-2024 Culture Excellence Awards/Purpose & Values
2021-2024 Culture Excellence Awards/Work-Life Flexibility
2022 Best Mortgage Company to Work For
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Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Always works hard to provide the best experience
Dylan
Olathe
KS
Date:
5/2/2026
5
5555555
You Guys are God Sent Thank you So Much
Senteal
Birmingham
AL
Date:
5/2/2026
5
5555555
You, buddy! Lucas is pretty solid as well :)
Donald
Cary
NC
Date:
5/2/2026
5
5555555
Out of AZ transaction went great
Rebecca
Saint Joseph
MO
Date:
5/2/2026
5
5555555
Curt was very responsive to my questions, always kept me up to date on where we were in the process, and sourced a good loan for my needs. I had a great experience working with him!
Ashley Elizabeth
Los Angeles
CA
Date:
5/2/2026
5
5555555
Deb helped me with a very complicated loan application, I really appreciated her innovation and ready availability!
Timothy
Palm Desert
CA
Date:
5/2/2026
5
5555555
Knowledgeable staff, timely answers to my questions, also the online site was easy to use and informative.
Steven
Crystal River
FL
Date:
5/2/2026
5
5555555
Very dedicated to his work.
Jason
Mercer Island
WA
Date:
5/2/2026
5
5555555
She's so nice, Communication was easy and he always solved my questions
Oscar
Nederland
TX
Date:
5/2/2026
5
5555555
Steve truly cares about his clients. He goes the extra mile to make sure it is done right. Highly recommend!
John
Oro Valley
AZ
Date:
5/2/2026
5
5555555
Zach was amazing, I came to Zach after a previous lender fel through. He was able to get me cleared to close in 2 business days and at a better rate than my previous lender leaving me paying $10k less in closing costs. He was clear and concise with what I needed to provide and always available to help me with any questions I had. Call Zach you couldnt work with anyone better!
Nadeeya
Washington
DC
Date:
5/2/2026
5
5555555
Quick response to emails, accuracy of the information needed and queries, high availability for phone calls for any urgent question and follow ups.
Christian
Franklin
IN
Date:
5/2/2026
5
5555555
Tyler was extremely communicative and made the process as easy as it could be!
Paige
Hamilton
NJ
Date:
5/2/2026
5
5555555
Fast friendly service.
Jason
Trophy Club
TX
Date:
5/2/2026
5
5555555
Fast tracked our goal and had a team that stayed on top off requested documentation.
Mark
Italy
TX
Date:
5/2/2026
5
5555555
Tim and his team were great. They were very clear about everything, answered all our questions, made everything easy to understand, and always got back to us in a timely manner.
Christopher
Odessa
MO
Date:
5/2/2026
5
5555555
Communication was quick and constant.
Tiffany
Cheyenne
WY
Date:
5/2/2026
5
5555555
Knowledge of everyone I spoke with, SHelly and Jessie included!
Kenneth
Wetumpka
AL
Date:
5/2/2026
5
5555555
Marie answered all my questions in a timely manner and understand the market and financial considerations.
Lorraine
Bellingham
WA
Date:
5/2/2026
5
5555555
Had an absolutely amazing experience working with Nate Bylsma — truly a 10/10 from start to finish. He made what can often be a stressful and overwhelming process feel smooth, clear, and even enjoyable. Communication was top-notch the entire time — every question I had was answered quickly and thoroughly, and I always felt informed at every step. Nate is incredibly knowledgeable and took the time to explain all my options, which made a huge difference in helping me feel confident in my decisions. He also worked efficiently to keep everything on track for closing, with no surprises along the way. If you’re looking for a mortgage lender who is professional, responsive, and genuinely cares about his clients, I can’t recommend Nate Bylsma enough. I would absolutely work with him again in the future.
Huong
Grand Rapids
MI
Date:
5/2/2026
5
5555555
Customer service is amazing. Jason and his team executed everything perfectly while maintaining great speed, attitude, and positivity!
Solomon
Spokane
WA
Date:
5/2/2026
5
5555555
Easy to work with and great communication.
Charles
Bayou Vista
TX
Date:
5/2/2026
4
4444444
//////N/A//////
Jamie
Lyndon Station
WI
Date:
5/2/2026
5
5555555
Mike and Chris!
Jennifer
Goochland
VA
Date:
5/2/2026
5
5555555
Rich is very communicating and accommodating. He is tlalways there for his customers no matter the time of day he is definitely one of the best there is and will always use and recommend rich for all financial support
Cody
Lake Villa
IL
Date:
5/2/2026
5
5555555
Just all around great communication and positivity
Collin
Sioux Falls
SD
Date:
5/2/2026
5
5555555
Crushed it! Helped us close a week early and was on top of everything.
Jonathan
Canby
OR
Date:
5/2/2026
5
5555555
The communication from the team was excellent. Just enough to keep me on point, but not too much to increase the stress level. The personal service for my very unique situation was very valuable. I'm sure every customer is unique but the team treated me like i was very special.
Jenny
San Diego
CA
Date:
5/2/2026
5
5555555
Seeing numbers layed out clearly .
Jesseka
Ravensdale
WA
Date:
5/2/2026
5
5555555
The servive was great especially at the time I had health issues I was dealing with. Dereks help along the way was great and very helpful, and very caring. Greatly appreciated.
Judith
Mansfield
OH
Date:
5/2/2026
5
5555555
Being able to have a phone meeting at 1030 pm after my kids were asleep. Securing a large loan in an extremely short amount of time. Helping us with our sick puppy along the way!
Alexandra Joy
Bellingham
WA
Date:
5/2/2026
5
5555555
Open communication and knowledge of staff with our many questions!
Julia
Little Falls
MN
Date:
5/2/2026
5
5555555
Samantha was amazing at looking at our unique situation and able to get us approved for a beautiful home. She constantly goes above and beyond to help each client. She never made us feel bad for the copious amount of questions we had along the way. We would recommend her to anyone! Thank You Sam, you're amazing and we are beyond grateful for you
Whitney
Forest Grove
OR
Date:
5/2/2026
5
5555555
It was great.
Alexander
Charleston
SC
Date:
5/2/2026
4
4444444
Very streamlined and the hybrid closings are good. I found it strange though on closing, always anticipated traditional closing even though hybrid paperwork closing was done, like closing at the house, keys handed off and so on. But today everyone leads busy lives and it is what it is
Dominick
South Abington Townshi
PA
Date:
5/2/2026
5
5555555
Persistence in helping me get to the finish line
Leonna
Hobart
IN
Date:
5/2/2026
5
5555555
The communication first and firemost , everything and everybody is professional, not to the extreme of being inaccessible or uninterested, great experience overall with our former home sold and present home!
Miriam
Wetumpka
AL
Date:
5/2/2026
5
5555555
All of the education and check ins. We are truly grateful that you made the process as clear and concise as possible.
Maria
Sun Prairie
WI
Date:
5/2/2026
5
5555555
Responsiveness an competence.
Miles
Concord
MA
Date:
5/2/2026
5
5555555
Always being informed what was happening
Angeline
Oak Lawn
IL
Date:
5/2/2026
5
5555555
He is very personable and very helpful with the whole process
Matthew
Hartwell
GA
Date:
5/2/2026
5
5555555
Communication and clarity . Taylor made this so easy anfd enjoyable!
Douglas
Edmond
OK
Date:
5/2/2026
5
5555555
The open communication! Kevin was always available for questions and offered insight ro better help us make an informed decision.
Shelby
Martinez
GA
Date:
5/2/2026
5
5555555
Vlad is amazing, knowledgeable, consultative and protectI've. We will never use anyone else.
Damen
Aurora
CO
Date:
5/2/2026
5
5555555
Lisa was amazing helping us with the steps we needed to get where we are now. She was very professional and informative.
Autumn
Easley
SC
Date:
5/2/2026
5
5555555
Wendie was an absolute pleasure to work with. She was very informative and took the time to explain things completely, especially since we were first time homeowners and had no idea what we were doing. You can tell she has a passion for this job and wants what's best for her clients. This excellent experience was all thanks to her!
Leah
Gardendale
AL
Date:
5/2/2026
5
5555555
Matt was incredibly patient and understanding, which made the home‑buying process much easier. He kept me updated on all important information and always took the time to guide me through each step
Arnesia
Springfield
MA
Date:
5/2/2026
5
5555555
Very personal and patient with the whole process. Jacob walked us through everything and explained in thorough details.
Cameron
Casper
WY
Date:
5/2/2026
5
5555555
Constant communication
Michael
Manchester
TN
Date:
5/2/2026
5
5555555
Alli was really awesome! She explained the process to me very well, was patient and understanding. She allowed me to voice my concerns and whenever I had a question, she would respond fairly quickly. I really appreciate her positive attitude and guidance. I couldn't have done it without her
Ashley
Date:
5/2/2026
5
5555555
David was extremely hands on in our home buying process. I especially appreciate his responsiveness and care.
Katrina
Mc Calla
AL
Date:
5/2/2026
5
5555555
Very knowledgeable, the process was well communicated and it went very smoothly with no stress.
Mario
Halifax
PA
Date:
5/2/2026
5
5555555
Holly was very friendy, helpful, and kind throughout this whole entire process
John
Marion
KS
Date:
5/2/2026
5
5555555
Jimmy is very knowledgeable and accessible
Ilona
Milton
FL
Date:
5/2/2026
5
5555555
Helpful and professional service
Emre
Chantilly
VA
Date:
5/2/2026
5
5555555
How easy Jose makes the whole process, and how he would respond to my questions immediately. This is my second time with I have Jose help me and It definitely will not be the last.
Francisco
Saint John
IN
Date:
5/2/2026
5
5555555
Eric is so great at explaining things thoroughly and finds multiple solutions to help with your individual situation. He was always available for questions. And made buying a home easy!
Hannah
Omaha
NE
Date:
5/2/2026
5
5555555
Communication was great. As a business owner, I believe one of the best things someone in a service business can do is fight for their customer to win, even when it takes extra time, effort, or money. That kind of care always comes back through word of mouth, repeat business, and loyalty. I felt that with Chris.
Coltin
West End
NC
Date:
5/2/2026
5
5555555
Billy was amazing. He took the time to answer all my questions and make sure I understood everything. He would reply to my text messages and emails in a timely manner. He was just so professional and friendly and made this whole process seems seamless he is a gem to your company.
Samantha
Winston Salem
NC
Date:
5/2/2026
5
5555555
Great communication is the key, also worked with me on a very unique loan situation
Ethan
Rochester
WI
Date:
5/2/2026
5
5555555
Easy communication, creative solutions, looks out for your best interest, helps to make information clear and easy to understand
Nicole
Oconomowoc
WI
Date:
5/2/2026
5
5555555
Great communication and competent people.
Clayton
Tucson
AZ
Date:
5/2/2026
5
5555555
Responsible, following my loan yo bring success in the
Delfina
Spring
TX
Date:
5/2/2026
5
5555555
The constant communication and friendly , willingness to go above and beyond to look out for our best interests. He was willing to answer any and all questions regardless of how dumb the question was, and was constantly looking up information when we would come across uncommon issues, in order to find an alternate way to get the job done.
Joseph
Columbia
NJ
Date:
5/2/2026
5
5555555
Ben is an excellent loan officer. From the time that we began our journey of looking to purchase our first home to the home purchase Ben was extremely helpful and professional, providing us with everything that we needed to know when buying a house, walking us through step by step on what needed to be done in regards to our credit to get us the scores that we needed in order to be able to purchase the home, the explaining the full trajectory of the process thereafter, being a liason for any sort of financial questions that we may have had throughout the process. Ben was readily available when we needed him, going above and beyond to make sure that we had our questions answered and felt confident in our home purchase. If anyone is looking to purchase a home I will send them to Ben because he is awesome!!
Keldon
Milwaukee
WI
Date:
5/2/2026
5
5555555
Jennifer is truly amazing! She is there every step of the way. She eases the minds of buyers, works endlessly to make it happen. She's available weekends, evenings - she makes hweself available at sll times for clients. Fairway is lucky to have her!
Lisa
Fishers
IN
Date:
5/2/2026
5
5555555
Amanda always made herself available for all questions necessary throughout the process making it as seamless as could be with continuous communication with updates.
Tyler
Wallkill
NY
Date:
5/2/2026
5
5555555
We were kept well informed of options and status throughout the process of financing the house. Mike was always available for questions we had.
Kenneth
Salt Lake City
UT
Date:
5/2/2026
5
5555555
Communicative, supportive, a great guide through the process. Helped make everything as seamless as possible !
Ashley
Richmond Hill
GA
Date:
5/2/2026
5
5555555
Shane's flexibility, his willingness to help us over a weekend and outside of "normal" business hours, his communication and how simple he made the process.
Kathleen
Colfax
WI
Date:
5/2/2026
5
5555555
............
Jennifer
Brookhaven
GA
Date:
5/2/2026
5
5555555
Chadd was amazing!! He was thorough, responsive, communicative and so patient with all the questions I had during the home buying process. I will recommend him to others and will use him again in the future!
Mewded
Mountville
PA
Date:
5/2/2026
5
5555555
Getting the Home loan approved
Brian
Fruitland
ID
Date:
5/2/2026
5
5555555
Great communication, clear timelines, and a very smooth closing process. The team was professional and responsive throughout the entire experience.
Kacie
Statesville
NC
Date:
5/2/2026
4
4444444
app was quick and easy. Process was smooth
Samuel
Phoenix
AZ
Date:
5/2/2026
5
5555555
Everything
Heriberto
Huntley
IL
Date:
5/2/2026
5
5555555
Dennis was communicative and explained intricate details well throughout the process. I am grateful for his guidance.
Nicholas
Palmyra
NJ
Date:
5/2/2026
5
5555555
Answered all my questions and worked
John
Saint Paul
MN
Date:
5/2/2026
5
5555555
Justin was very thorough and made sure my closing was smooth.
Richard
Raleigh
NC
Date:
5/2/2026
5
5555555
She help us so much i I am so happy and i I will like to keep her in case i I will like to look for a new house
Blanca
Thermal
CA
Date:
5/2/2026
5
5555555
The communication and the details provided made the whole lending process seamless and effortless.
Michael
Amarillo
TX
Date:
5/2/2026
5
5555555
The customer service was outstanding. Being a new homeowner and the first time purchaser I had a lot of questions. And I had hit Tyler up a multiple times at different hours of the day and he had always contacted me or answered and explained. Definitely an experience I greatly appreciate
Howard
Cooleemee
NC
Date:
5/2/2026
5
5555555
the online portal made it easy ro update paperwork online . Great communication
Kimberly
Granbury
TX
Date:
5/2/2026
5
5555555
Great at communicating and always there to help when it was needed! Really made my first home purchase easy and less stressfu!
Cristina
San Antonio
TX
Date:
5/2/2026
5
5555555
Just the ease, the whole process could not have been better.
Brandon
Monroe
NC
Date:
5/2/2026
5
5555555
Everybody was awesome. Very helpful, quick and called me back everytime. Outstanding work!
John
Litchfield Park
AZ
Date:
5/2/2026
5
5555555
Meggan was amazing; knowledgeable, supportive, professional, patient and efficient as she guided us through the process. She is extremely personable and was easily accessible at all times of the day or evening .
Kathy
East Lyme
CT
Date:
5/2/2026
5
5555555
Steve and his team are the best in the business. I've worked with others and will not do it again if I can help it.
Alexander
Lafayette
IN
Date:
5/2/2026
5
5555555
Teresa was absolutely amazing to work with. She always had an answer when I called , even if I called everyday. She stayed on top of everything throughout the entire proces. if I ever have to do this again I will 100% caller her again to handle everything for me.
Corey
Vancleave
MS
Date:
5/2/2026
5
5555555
5.0 Stars!
Jaime Herrera
Date:
5/2/2026
5
5555555
Mark was very helpful, patient, and understanding. He went above and beyond
Jaime
Locust Grove
VA
Date:
5/2/2026
5
5555555
Jazz was great to work with, especially as a first time home buyer. He communicated clearly, was very transparent, and made the whole process feel a lot less overwhelming.
Dylan
Canton
OH
Date:
5/2/2026
5
5555555
Brittney was very knowledgeable and was able to answer all of my questions. kept me updated throughout the process and always available
Olivia
Griffin
GA
Date:
5/2/2026
5
5555555
Hands down the best experience I could ever imagine throughout the entire process. Teresa was always on top of everything and had an answer for me when I would call her daily. She is so sweet and she always had our best interest. If I ever have to do this again I will without a doubt reach out to her again.
Corey
Date:
5/2/2026
5
5555555
Jamie was incredible to work with! The entire experience was as stress free as it could be. We csnt can't recommend Jamie enough!!! He's our go to guy and we will recommend him to anyone and everyone!
Travis
Salado
TX
Date:
5/1/2026
5
5555555
At first, I wasn't very optimistic on being able to purchase a home, but Candice made it possible and walked me through all the options we had. From the very start to closing she was there. She is very responsive, if any status was updated or something needed to keep the loan in motion she would reach out. Even sent weekly updates to show where we were in the process. I highly recommend Candice and Fairway team. They did an amazing job!
Christopher
Gilmer
TX
Date:
5/1/2026
5
5555555
Carlie is the absolute best!!! When I was in one of the scariest moments of my life, Carlie listened to my wants & needs and provided me with options. She was by my side every step of the way. Her professionalism, passion, communication, and dedication was top tier. I am so thankful for her and all her hard work!
Corinne Sommese
Date:
5/1/2026
5
5555555
This was such a simple and stress free process. Doing much of it electronically made it so easy, and really Raygen did everything behind the scenes and kept us updated each step of the way, then we showed up to close. It was a GREAT experience.
Mindy
Higginsville
MO
Date:
5/1/2026
5
5555555
Leslie was very patient and took great care making sure we knew what to do as first time homebuyers.
Kandice
Bonner Springs
KS
Date:
5/1/2026
5
5555555
Communication and understanding!
Ephram
Hartselle
AL
Date:
5/1/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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