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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Working with Tanja was an absolute pleasure. She was knowledgeable, patient, and always willing to answer my questions thoroughly, whether it was during the day or after hours. As a first-time investor purchasing a property out of state, I had many questions about the conventional loan process, and Tanja consistently provided clear explanations and guidance. Her expertise helped the loan process move smoothly and efficiently, while giving me confidence that I was making informed decisions every step of the way. She was responsive, professional, and genuinely cared about helping me succeed. It was truly a pleasure working with her, and I would highly recommend her to anyone seeking a mortgage professional. Sincerely, Mary H.
Mary
Temple
TX
Date:
6/16/2026
5
5555555
You are awesome, Jerry!
Diego
Mount Prospect
IL
Date:
6/16/2026
5
5555555
Nicole was prompt, efficient, and super supportive all through this experience!
Helen
Huntsville
TX
Date:
6/16/2026
5
5555555
The personal attention to all the details! She came to closing and didn't need to participate because everything was done prior to our closing date!
Kenneth
Oneonta
AL
Date:
6/16/2026
5
5555555
Neal was fantastic to work with throughout our home-buying process. He was knowledgeable, responsive, and always took the time to explain every step, making the mortgage process feel much less stressful. His professionalism, attention to detail, and commitment to helping us secure the best outcome were truly appreciated.
Fortune
Hagerstown
MD
Date:
6/16/2026
5
5555555
How Jill Made the process very easy and smooth.
Johnston
Indianapolis
IN
Date:
6/16/2026
5
5555555
He worked diligently to get everything situated for me
JerJuana
Landover
MD
Date:
6/16/2026
5
5555555
As a first-time homebuyer relocating from DFW to Leander, I was nervous about navigating the mortgage process, especially with an FHA loan and a down payment assistance program. Audrey and Liberty made every step feel manageable. They were proactive, responsive, and thorough. When unexpected items came up they handled everything with professionalism. I never felt lost because they always kept me informed. We closed on time, on budget and I couldn't be happier. I would recommend Fairway to anyone!
Vincent
Leander
TX
Date:
6/16/2026
5
5555555
He went above and beyond and saying that still feels little. He helped us in so may ways, always responding fast and looking for ways to help us. We thought that closing on this loan was not going to be possible but he was the most persistent person in looking for ways on looking for new possibilities, going above and beyond all the time. We really appreciate all his time and expertise doing this whole process. We are extremely happy to choose you as our lender and will definetly recommend you to everyone who is looking to buy a new home. Thank You!!!
Stephanie
Bloomington
IN
Date:
6/16/2026
5
5555555
Beig able to reach you and the group when issue came up and question during the process.
Ruben
Sun City West
AZ
Date:
6/16/2026
5
5555555
I basically had to do nothing, it was the easiest process thanks to Crystal!
Austin
Saint Leonard
MD
Date:
6/16/2026
5
5555555
Francisco and his team went to great trouble to get my loan approved so I could make a quick closing date. I greatly appreciated the special treatment.
Kurt
Papillion
NE
Date:
6/16/2026
5
5555555
Alyssa and everyone involved with the process were very kind, helpful, and patient.
Marianne
Hibbing
MN
Date:
6/16/2026
5
5555555
Prompt responses, friendly & knowledge staff
Bradley
South Salt Lake
UT
Date:
6/16/2026
5
5555555
Korey. Period.
Dianne
Loveland
OH
Date:
6/16/2026
5
5555555
Dean worked hard to provide us real answers and information throughout the process instead of the vague answers we were getting from other places. He was great to work with
Peter
Summerville
SC
Date:
6/16/2026
5
5555555
We always get great service from Matthew.
Gary
Clermont
FL
Date:
6/16/2026
5
5555555
Shannon was very helpful throughout the entire process. Very knowledgeable, personable, and was available at any time to answer any questions. I really appreciated that she worked around my schedule while I was deployed and made the homebuying process less stressful.
Italy
Temple
TX
Date:
6/16/2026
5
5555555
To my Fairway Family (because that is how you made me feel working so closely with you) I am forever grateful for the help, guidance, support and care you put into your work! You were such an important part in this next chapter of our lives. Every step of the way was done with such genuine and authentic care for our family. Thank you so much from all of us!
Sara
Webster
MA
Date:
6/16/2026
5
5555555
Professiona, friendly, responsiv!
Joseph
Queensbury
NY
Date:
6/16/2026
5
5555555
Robert was so helpful throughout the entire process! He explained everything clearly and really helped us out by doing this refinance for us! We're so grateful for him and his expertise and his patience through it all! He even worked while he was on vacation to make sure we were going to close on time! Thanks, Robert!!
Leann
Little Elm
TX
Date:
6/16/2026
5
5555555
Always in communication, we knew what to expect and when to expect it. I appreciate the teams ability to pivot to make the best outcome possible happen.
Mario
Bryan
TX
Date:
6/16/2026
5
5555555
Shea was friendly and helpful right from the start. His communication was excellent and he walked us through every step of the process. Home buying can feel overwhelming at times, and he made it feel much more manageable!
Stephen
Williamson
GA
Date:
6/16/2026
5
5555555
Timely and efficient
Kristen
Winston Salem
NC
Date:
6/16/2026
5
5555555
Good communication, and assisting to answer all questions for a first time homeowner
MICHAEL
Buford
GA
Date:
6/16/2026
5
5555555
Jon was so easy to work with. Very knowledgeable, professional, and showed great . He always made us feel like a priority. We were able to go through the home buying process in record time thanks to his attention.
Ashley
Portland
OR
Date:
6/16/2026
5
5555555
Going over and beyond to find the method best fit for our situation.
Josue
Longview
TX
Date:
6/16/2026
5
5555555
Great . The team helped with everything I need to get things done
Ben
Hartford
CT
Date:
6/16/2026
5
5555555
Dave above and beyond, not every loan officer try a new product and one as a USDA reno loan. Also, he knew money was tight and worked everything out for us. Not just that, but coordinated across everyone involved to get stuff done, not everyone does that. All , I can say that he is a great guy and someone who truly appreciate people and know wha is at stake and act on it. Thank you Dave.
Enjorneced
Bloomington
IN
Date:
6/16/2026
5
5555555
The communication and patient is very important for me. And that's how her,and the lady's under Monique are. l highly recommend her to anyone. And look forward to make another house business with her in the future thank you for your service.
Monifa
Baton Rouge
LA
Date:
6/16/2026
5
5555555
Brandon immediately sprang into action to help us with our mortgage application, going above and beyond by working late into the night to keep everything moving forward. After our original lender was unable to get us to closing, we were fortunate to be referred to Brandon—and that recommendation proved invaluable. His exceptional professionalism, tireless dedication, and unwavering commitment turned a difficult situation around. Thanks to Brandon's relentless efforts, we were able to secure our mortgage and successfully move into our new home. We couldn't be more grateful for his outstanding service and support throughout the process.
Jason
Savannah
TX
Date:
6/16/2026
5
5555555
We were well informed of the steps we needed to take along the process and what each step would entail
Samuel
Mount Vernon
OH
Date:
6/16/2026
5
5555555
So quick and painless
Amanda
Paragould
AR
Date:
6/16/2026
5
5555555
I had a fantastic experience with Jennifer and her team. I felt like I was in great hands and built a deep level of trust with them throughout my home-buying process. My deepest gratitude goes out to them, as I was able to find a home while bringing no cash to the closing and I even got some money back! Having them in my corner has been the greatest reassurance, especially since this was my first home and the start of building generational wealth for my family
Blanca
Chicago
IL
Date:
6/16/2026
5
5555555
That not matter what quest we had Jen answer them and if she didn't know she would fine it for us
Jaelynn
Altoona
PA
Date:
6/16/2026
5
5555555
Dustin staying in contact with us was very beneficial and greatly appreciated.
George
Nampa
ID
Date:
6/16/2026
5
5555555
Prompt responses and made everything easy for a first time home buyer!
Todd
Harker Heights
TX
Date:
6/16/2026
5
5555555
Great work! Seamless and very professional. Thank you!
Thani
Dallas
TX
Date:
6/16/2026
5
5555555
Smooth and informed transaction for all parties involved! Always a pleasure to work with Braden, Tim & Fairway Home Mortgage!
Shanon
Houston
TX
Date:
6/16/2026
5
5555555
Colby was so great to work with she answered all my questions and made the process so smooth and had us closing sooner than expected!
Dustrie
Brock
TX
Date:
6/16/2026
5
5555555
Fast and easy very helpful with explaining durning all the paperwork
Katlin
Deatsville
AL
Date:
6/16/2026
5
5555555
Mike was very responsive and easy to get ahold of. He was able to answer all of my questions and was great to work with.
Julia
Randolph
ME
Date:
6/16/2026
5
5555555
Everything about the experience was great! Thank you!
Katharine
Salt Lake City
UT
Date:
6/16/2026
5
5555555
Mike's team made the process very painless. Everything went smooth and on time.
Christian
Monson
MA
Date:
6/16/2026
5
5555555
Doug is fantastic all around
James
Indianapolis
IN
Date:
6/16/2026
5
5555555
Dan was exceptional! He went above and beyond to help us get our house. He moved quickly to get us preapproved, then faster on a 21 day close! We couldn't be happier with our new beach house!
Jennifer
Camano Island
WA
Date:
6/16/2026
5
5555555
Very helpful stays in communication made our first time buying a home a great experience
Kerry
Joliet
IL
Date:
6/16/2026
5
5555555
Everything was very streamlined and the communication along the way was supurb.
Michael
Hull
MA
Date:
6/16/2026
5
5555555
Jennifer's knowledge how to get things done. She took the time to explain everything she was doing for me, and what she needed.
Rachel
Benson
AZ
Date:
6/16/2026
5
5555555
Great communication without being overbearing. Helpful with every step of the process.
Anthony
Lancaster
PA
Date:
6/16/2026
5
5555555
How quickly you and your team got everything done for us. Also how you made sure all of our questions where answered . Thank you
Roseanna
Shoshone
ID
Date:
6/16/2026
5
5555555
I can be difficult at times, especially since it took 6 months to sell our current home. Jeff hung in there and was always pleasent and available.
Thomas
Noblesville
IN
Date:
6/16/2026
5
5555555
Todd and Nate kept us informed and explained everything thoroughly throughout the entire process
Brian
Mechanicsville
VA
Date:
6/16/2026
5
5555555
Easy Smooth
James
Britt
MN
Date:
6/16/2026
5
5555555
Joe made the experience seamless! He's very responsive, professional and proactive not to mention an overall great guy!
Ernest
Scottsdale
AZ
Date:
6/16/2026
5
5555555
Very wuick quick on response
Michael
Yadkinville
NC
Date:
6/16/2026
5
5555555
Beth and Tina worked great as a team. They went beyond their duties to get us the lead an. Any time I needed them they were there never making us feel dumb through this process believe me we got all sort of issues but at the end praise God we prevail. I recommend them if you want someone by your side doing diligent work then they are the team to get. Thank you from the bottom of our hearts for your dedlcation in your work.
Miriam
Ozark
AL
Date:
6/16/2026
5
5555555
Teri & Kirby made the process very quick & easy. They communicated well and I always knew where we stood. I appreciate them very much!!
Diana
Union
OR
Date:
6/16/2026
5
5555555
The responsiveness and the 17 day closing was extraordinar.
Carol
Salem
OR
Date:
6/16/2026
5
5555555
Great communication
Tori
College Station
TX
Date:
6/16/2026
4
4444444
Quick professional response to communication. Patience. Helpful advice & sense of humor with my technology challenges.
Jacqueline
Wallowa
OR
Date:
6/16/2026
5
5555555
easy process.
Holly
Soldotna
AK
Date:
6/16/2026
5
5555555
Excellent communication thorough and quick assisted with issues that weren't necessarily directly a lender issue to ensure a smooth(er) transaction
Erin
Lynchburg
VA
Date:
6/16/2026
4
4444444
Thank you!
Dylan
Washington
NH
Date:
6/16/2026
5
5555555
Chad is an amazing lender! You can tell he truly cares about the best interest for his clients. He made the first time buying a home less scary and explained every step of the way. He was amazing!
Tiffany
Sheridan
AR
Date:
6/16/2026
5
5555555
Great team!!!
Jade
San Diego
CA
Date:
6/16/2026
5
5555555
Easy , accessible , attentive , thorough. The entire team made the process very easy and the app allowed a lot of organization for the many documents provided and signed . Highly recommend!!
Michael
Houston
TX
Date:
6/16/2026
5
5555555
The best communication and seeing how much Peter showed his compassion in making sure everything ran smoothly and quickly for us! Also his honesty and transparency during the whole process. Forever grateful for Peter!
Caitlan
Spring Valley
CA
Date:
6/16/2026
5
5555555
Easy, proactive and great communication!
Max
Seattle
WA
Date:
6/16/2026
5
5555555
The assistance that was offered and the clarity of everything.
Elijah
Kyle
TX
Date:
6/16/2026
5
5555555
What made my experience was the commutation, Jasmine was wonderful she was there to help me through the whole process. It was a great experience working with Arthur he knows what he is doing and he never gives up on you even if you run into an issue he works through it with you.
Albert
Aurora
CO
Date:
6/16/2026
5
5555555
Quick, clear and straight forward description of the options, and felt confident he had my best interest in mind when trying to choose.
Jesse
Fort Collins
CO
Date:
6/16/2026
5
5555555
We had an amazing experience working with Gary and Mitchell at Fairway Mortgage. After being turned away by several other lenders we starting feeling discouraged unsure if homeownership was possible for us, but from the very beginning they believed in us and worked incredibly hard to get us approved! They were always available to answer any questions we had, explained everything clearly and kept us informed every step of the way. We are so grateful for everything they did for us! If you are looking for a lender who genuinely cares and works hard for you , we highly recommend them. They helped us buy our first home, and made it all possible and we will mever forget this experience! Buying a home can be stressful, but they made the process so smooth and less stressful.
CASON
Clarksville
AR
Date:
6/16/2026
5
5555555
Really appreciated the communicativeness and availability of the team. Really helped us land in a good place. Thank you!
Thomas
Washington
DC
Date:
6/16/2026
5
5555555
I really appreciate Robert's communication with me and LeAnn throughout the entire process. He was on top of everything and kept us updated the entire time.
Todd
Little Elm
TX
Date:
6/16/2026
5
5555555
The communication getting things done in a timely manner was awesom!
Calvin
Milwaukee
WI
Date:
6/16/2026
5
5555555
She was very responsive and explain requirements very well
Cynthia
Selbyville
DE
Date:
6/16/2026
5
5555555
Josh was always available to answer all questions I had clearly and make sure I was prepared during every step of the process. There was no point in which I felt overwhelmed because Josh always made sure to make sure I understood everything. If he did not know an answer immedietly, he would chase down the answer within the day and communicate it to me. Highly recommend Josh to anyone who needs a Morgage Loan.
Gautam
Norcross
GA
Date:
6/16/2026
5
5555555
The communication and friendly service that we received from Ben and Katie was refreshing in this day and age.
Michael
Spokane
WA
Date:
6/16/2026
5
5555555
Rene made this whole experince seamless and explained things throughly as first time home buyers We cannot thank him enough!
Emily
Massapequa Park
NY
Date:
6/16/2026
5
5555555
Good communication
Arthur
Duluth
MN
Date:
6/16/2026
5
5555555
Excellent communication and follow up
Shawn
Tustin
CA
Date:
6/16/2026
5
5555555
John Jessie and Jovita were all great throughout the entire process. They kept us updated on each of the steps and what was needed. they made the loan process and closing simple and smooth. hopefully we don't move again but if we do and need a mortgage we would work with fairway again
Stephen
Prattville
AL
Date:
6/16/2026
5
5555555
Full communication and great flexibility. Brett went above and beyond.
Brett
Minneapolis
MN
Date:
6/16/2026
5
5555555
Ariana was the best, and was always one phone call away! I couldn't recommend her enough!
Kattie
Hallsville
TX
Date:
6/16/2026
5
5555555
I don't do surveys
Eric
Goodland
IN
Date:
6/16/2026
5
5555555
Very easy to work with and communication was exceptional
Richard
Kingwood
TX
Date:
6/16/2026
5
5555555
The immediate responses back when issues came up and the personalized service to get the loan closed in time
Aaron
Spring
TX
Date:
6/16/2026
5
5555555
Siempre supo buscar las mejores soluciones a los presentados brindándome el acompañamiento necesario y a tiempo
Wilmara
Indianapolis
IN
Date:
6/16/2026
5
5555555
He didn't give up on me witch is good especially because of the situation my mom was a real pain in the b*** through the whole experience
Nathan
Sioux Falls
SD
Date:
6/16/2026
5
5555555
Customer service and quick response time. You were very knowledgeable and helped make the process so smooth!
Cassie
Richmond
MO
Date:
6/16/2026
5
5555555
Great communication and fast response!
Amanda
Superior
CO
Date:
6/16/2026
5
5555555
Jonathon was proactive, thoughtful, kind and thorough -- he made a stressful process far more manageable and doable (we have young kids and both work full time) -- I truly can't recommend him highly enough.
William
College Station
TX
Date:
6/16/2026
5
5555555
Ben and his team provided an exceptional experience from start to finish. Their communication was unparalleled—they kept me informed every step of the way, proactively updated me on milestones, and were always available to answer questions. What truly set them apart was their ability to execute a very quick closing. In a competitive situation, that fast closing timeline was a key factor in the seller accepting my lower offer over another higher offer. Ben and his Team professionalism, responsiveness, and expertise made the entire process smooth and stress-free. I would highly recommend Ben and his team to anyone looking for a lender who delivers outstanding service and results.
J
Date:
6/16/2026
5
5555555
fast and easy, explained everything until I understood . super friendly too! He's clearly done this for a awhile
Nathan
Austin
TX
Date:
6/16/2026
5
5555555
Communication, transparency , reliability, industry knowledge
Charles
Temple
TX
Date:
6/16/2026
5
5555555
Ben and his Team provided an exceptional experience from start to finish. their communication was unparalleled- they kept me informed every step of the way, proactively updated me on milestones, and were alwwsys a to answer questions. what truly set them apart was their ability to execute a very quick closing. in a competitive situatio, the fast closing timeline was a key factor in the seller accepting my lower offer over another higher offer. Ben and his Teams professionalism , responsiveness, and expertise made the entire process smooth and stress -free . I would highly recommend Ben and his team to anyone looking for a lender who delivers outstanding service and results .
Justin
Scottsdale
AZ
Date:
6/16/2026
5
5555555
Huge shout-out to Nicholle and her amazing team! They made purchasing our home such a seamless and wonderful experience. If you need a team that is professional, responsive, and truly cares about their clients, look no further!
Brianna
Cottonwood
AZ
Date:
6/16/2026
5
5555555
Laura and her team always there to answer the phone when I had a question which made the loan so much easier. loan did take longer than we had planned but at the end we got it done and that's what matters. I will definitely be coming back to her and her team. thanks to everyone that worked hard.
Benjamin
Debary
FL
Date:
6/16/2026
5
5555555
Allison's availability to answer questions and Sheila's ability to stay on top of us and all the tasks needed to complete.
Meredith
North Chesterfield
VA
Date:
6/16/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
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