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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

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Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Love Fairway Home Mortgage!!!
Justin Michael
Oakland
TN
Date:
3/15/2026
5
5555555
Christie was a joy to work with and she made the home buying process as smooth as it could be. She explained everything in a way that we could understand as first time home buyers .
Morgan Oakley
Stem
NC
Date:
3/15/2026
5
5555555
Jamison was very fast to reply and explain any concerns we had and made our refinance experience very easy and clear.
Eladio
Belgium
WI
Date:
3/15/2026
5
5555555
Communication & being walked through every step of the process.
Madison
Greenwood
SC
Date:
3/15/2026
5
5555555
Easy to contact. Prompt answering of questions.
Amber D
Bessemer
AL
Date:
3/15/2026
5
5555555
Fantastic job. Everything went well! Thanks again B!
Matthew
Longwood
FL
Date:
3/15/2026
5
5555555
Lou and his team were easy to work with. He was always readily available to answer my questions, and provide suggestions. Everything went very smoothly with our loan application....thanks to the attention Lou gave to ensuring I was able to anticipate the next steps in the process.
Stephen Joseph
Alpharetta
GA
Date:
3/15/2026
5
5555555
Jon was extremely personable and easy to work with. He answered all of our questions and explained everything in a way that was easy to understand. We were both pleased to be able to meet him in person at the final closing
Deborah Ellen
Gilford
NH
Date:
3/15/2026
5
5555555
Easy to contact
Richard
Georgetown
TX
Date:
3/15/2026
5
5555555
Constant communication and quickly resolve any issue.
Fawn
Platte City
MO
Date:
3/15/2026
5
5555555
He has Above and beyond ethics and will ensure you get the best experience and opportunities. He's a life changing personality. Thank you for your sacrificial service.
Gabriel Ereadura
Killeen
TX
Date:
3/15/2026
5
5555555
I particularly liked how willing Bob was to inform me of my options, what might be the best deal depending on what my goals are. As well as the speed of the whole process.
Derek Joseph
Edgerton
WI
Date:
3/15/2026
5
5555555
Very communicative, met me where I was at, and patient with any delays :)
Madaline Corrine
Salt Lake Cty
UT
Date:
3/15/2026
5
5555555
Great communication, easy process & friendly staff!
Tyler D
Milwaukie
OR
Date:
3/15/2026
5
5555555
Scott is very personable and gets things done quickly. He is very transparent. Scott goes above and beyond the call of duty.
Amie
Jasper
AL
Date:
3/15/2026
5
5555555
Diane and Serci walked me through the entire process and helped move everything along quickly. I am an interest percentage point lower! Super excited - thanks so much!
Caitlin
Baldwin City
KS
Date:
3/15/2026
5
5555555
Rich was easy to talk to, very knowledgeable, and made himself available whenever we needed him. He took much of the stress out of the process for us, and was patient with all of our questions. He and his team were a pleasure to work with, and we'll be looking forward to doing business with him again in the future.
Brett
Venice
FL
Date:
3/15/2026
5
5555555
you and your team had excellent communication! Both our realtor and the title company said you guys were amazing to work with and made their jobs a breeze
Kelli Tazawa
Santa Rosa Beach
FL
Date:
3/15/2026
5
5555555
Felt like we were their most important client.
Jason
Spring Hill
KS
Date:
3/15/2026
5
5555555
Brandi and her team are very responsive to your questions and prompt. If you tell them deadlines they will be honest and strive to make it happen for you.
Denise Kay
Pittsburg
CA
Date:
3/15/2026
5
5555555
Great Service and Great People..Thank You!!!
Waldemar
Killeen
TX
Date:
3/15/2026
5
5555555
Steven was very helpful in the process of us refinancing our home. He communicated constantly, and was always available if we had any questions.
Arik
Bellevue
NE
Date:
3/15/2026
5
5555555
The communication was amazing! He went above and beyond to make my dreams come true, I will forever be grateful.
Kira Danielle
Gurdon
AR
Date:
3/15/2026
5
5555555
Paul is on the ball
Nathan A.
Boise
ID
Date:
3/15/2026
5
5555555
great experience
Juan M
Sacramento
CA
Date:
3/15/2026
5
5555555
It was quick and easy.
Julia
Grand Junction
CO
Date:
3/15/2026
5
5555555
I reached out to Ed again after my initial closing on the current property. He was responsive, detailed and accurate with the numbers and his evaluation of the financing. Easy to work with and can be trusted. Fingers crosed Fairway is easier to work with than Megastar!
Robin
Englewood
CO
Date:
3/15/2026
5
5555555
Very communicative and transparent with the whole process. Made the mortgage process extremely easy. Rich was always avaliable for any questions or concerns we had.
Jessica
Venice
FL
Date:
3/15/2026
5
5555555
Jack is fantastic at explaoning every step of the process This would be very helpful to first time home buyers
Eric J
Elmhurst
IL
Date:
3/15/2026
5
5555555
Never have had such an amazing experience. Walked theu the process the entire step by step with knowledge of financial rules that i would ever know existed. So supportive every step of the way despite the stresses that come along the way. it was truly amazing.
Kathleen
Lancaster
SC
Date:
3/15/2026
5
5555555
Blair was very communicative throughout the whole process. He and his team also worked very quickly and helped us complete a tight closing deadline.
Mallory
Georgetown
TX
Date:
3/15/2026
5
5555555
The efficiency and the help provided by Heather throughout. Her friendliness and ability to work with my busy schedule.
Mauricio P
Waco
TX
Date:
3/15/2026
5
5555555
Jeremy was very responsive to text, email, and phone calls. He answered our questions well, and pointed out errors in the quotes provided by other mortgage lenders. Jeremy is on the ball.
Taylor McKay
Phoenix
AZ
Date:
3/15/2026
5
5555555
Everything. From introducing to closing.
Erica Meka
Baltimore
MD
Date:
3/15/2026
5
5555555
Patience,kindness,transparent and extremely understanding!
Amanda
Lake Park
GA
Date:
3/15/2026
5
5555555
Jennifer was available to help my fiancé and I with any questions or concerns at any time of day. Jen was very detailed with her notes and always kept us in the loop with what she was working on.
Jenna
Hollidaysburg
PA
Date:
3/15/2026
5
5555555
Nathan you made the process smooth for us rookies. Appreciate all you did and your expertise.
Tamara
Nampa
ID
Date:
3/15/2026
5
5555555
Found grant money.
Tyler
Lynchburg
VA
Date:
3/15/2026
5
5555555
Brad was very prompt with answering my questions, which helped make things go smoothly.
Mary
Blaine
MN
Date:
3/15/2026
5
5555555
I felt educated by your team, and guided step by step.
Keegan
Georgetown
TX
Date:
3/15/2026
5
5555555
The process was clearly comminicated. Any questions we had, Craig was quick to respond. Everything went smoothly, despite the short timeline.
Amy L
Clinton
MA
Date:
3/15/2026
5
5555555
Susan did a wonderful job picking up our transaction midstream with her business partner left the company. She offered us creative solutions to our challenges and a host of financing scenarios. We could not be more grateful for how responsive she and her team was 24/7!!! Thank-you Susan!!
Shelly A
Mechanicville
NY
Date:
3/15/2026
5
5555555
they made it simple straightforward and quick
Benjamin Neil
Austin
TX
Date:
3/15/2026
5
5555555
She was always available when I needed her by text or phone or email. she is fast in response time and was really looking out for my best interest
Andrew
Phoenix
AZ
Date:
3/15/2026
5
5555555
Communication was timely and on point. Kathy also coordinated communication with other lenders and professionals to assist us in closing earlier than planned.
Debra
Spring
TX
Date:
3/15/2026
5
5555555
It was an overall positive experience. I appreciate the responsiveness and attention to detail.
Rebecka
Lawrenceville
GA
Date:
3/15/2026
5
5555555
Everything was organized and the step by step guide helped the process moving smoothly . I appreciated the always check-in to make sure if i any questions they were met with andwers
Tyler
Leawood
KS
Date:
3/15/2026
5
5555555
Great communication and really explained every step of the process so we understood clearly .
Madison P
Eau Claire
WI
Date:
3/15/2026
5
5555555
Nicholle has great communication and quickly gets back with info needed for loan approval and completion. It was seemless.
Jonathan A
Sedona
AZ
Date:
3/15/2026
5
5555555
Colleen was extremely quick to respond and answe all our question/ concern! she helped keep the other parts of the wheel rolling when someone else was taking too long to sign or make sure the paperwork was correct! she kept us in the loop the whole time so we didn't have to wonder what was going o!
Dana Lynn
Seminole
FL
Date:
3/15/2026
5
5555555
Efficient and easy
Kristen
Zionsville
IN
Date:
3/15/2026
5
5555555
Open communication with clear understanding of what was happening and going to happen. Dan was very kind working around my work schedule which made the whole entire experience better.
Amanda
Temple
TX
Date:
3/15/2026
4
4444444
Ease of communication
Patricia
Broomfield
CO
Date:
3/15/2026
4
4444444
Great personalities to work
Cherice T
Lynchburg
VA
Date:
3/15/2026
5
5555555
Jennifer and her team made the process of buying a house effortles.
Thomas
Canonsburg
PA
Date:
3/15/2026
5
5555555
Quick, professional service. Clear communication and an easy to use website/portal for handling documents. Delivered a commitment letter in a non-standard situation that was key in us putting in a winning offer on our home.
Eugene
Lawrenceville
GA
Date:
3/15/2026
5
5555555
Dan was there every step of the way, answering questions in a timely manner, provided us any information we asked for and more, and even drove an hour to be with us on closing day. Can't recommend him enough!
Haley
Elk River
MN
Date:
3/15/2026
5
5555555
Mark's excellent guidance helped up close on our condo.
Daniella Rose
Lyndhurst
NJ
Date:
3/15/2026
5
5555555
Great communication, friendly, and seamless traction
Reginald Leon
South Fulton
GA
Date:
3/15/2026
5
5555555
Lindsay is very professional and communicates effectivel. She makes sure to make herself Availble to answer any questions at all times and if you have to leave a message she follows up ASAP.
Tekia
New Haven
IN
Date:
3/15/2026
5
5555555
Communication was a big one
Dominic J
Roseburg
OR
Date:
3/15/2026
5
5555555
Communication every stop of the way
Megan J
Peoria
AZ
Date:
3/15/2026
5
5555555
The experience was great because it was straightforward. It was clear what was needed from me during every step of the process and the Fairway team was always available to discuss any questions that I had along the way.
Justin M
Mechanicsburg
PA
Date:
3/15/2026
5
5555555
Follow through was amazing. The app made things so easy
Andrew
Holladay
UT
Date:
3/15/2026
5
5555555
Julieann went above and beyond to explain the entire process to me start to finish and as a first time home buyer, the time she took with me was invaluable. I felt like I was dealing with family the entire time and she made sure my first experience was one I would never forget.
Christopher
Indianapolis
IN
Date:
3/15/2026
5
5555555
Tom was very proactive and I never was in the dark or confused about anything at any step in the process.
James Francis
Highland Village
TX
Date:
3/15/2026
5
5555555
Made the process very easy, kept us informed the whole time.
Colin
Phoenix
AZ
Date:
3/15/2026
5
5555555
Karen works hard for her clients
Joseph M
Montgomery
TX
Date:
3/15/2026
5
5555555
Being 1st time home buyers, through Sam we were able to be successful with this complex task/loan. Sam with his team was so knowing with better communication, by breaking down complex terminology. Sam and his team are knowledgeable and takes the time to explain everything thoroughly. They are responsive, available to answer questions, and always make clients feel like a priority." I'm glad to have know him.
Valentine
Otsego
MN
Date:
3/14/2026
5
5555555
Very transparent, helped a lot with explaining the whole process as this is my first time purchasing a home. Very friendly and thorough, really did a great job all around. I have zero complaints, Brett and Zara were great!
John
Princeton
MN
Date:
3/14/2026
5
5555555
Mary and her staff were vigilant, caring , and supportive thru' the entire process.
Nyesha R.
Atlanta
GA
Date:
3/14/2026
5
5555555
Very easy to work with. Document s were easy to sign.
Justin
Mapleton
UT
Date:
3/14/2026
5
5555555
Everyone was so friendly and made sure to let us know exactly what was needed from us. It made the process very easy!!
Gabriel A
Garrett
IN
Date:
3/14/2026
5
5555555
Easy to work with and helpful
Kenneth James
Mesa
CO
Date:
3/14/2026
5
5555555
What made my experience great was the effort in explaining every step of the process to a first time home buyer like myself. I appreciated you taking time to go over every detail!
Ariel
Summerville
SC
Date:
3/14/2026
5
5555555
Haley was professional, courteous, knowledgeable, and responsive to my inquiries/communications.
LenAnnette J
Henderson
NV
Date:
3/14/2026
5
5555555
very knowledgeable about each specific area
Lance Allen
E Liverpool
OH
Date:
3/14/2026
5
5555555
Haven was great to work with made homebuying simple and amazing. i would suggest him to anyone!
Michael
South Bend
IN
Date:
3/14/2026
5
5555555
She explained every part of the process, was always available for questions and always kept us in the loop she made buying a house so easy
Shawn R
Oxford
AL
Date:
3/14/2026
5
5555555
Yes I will!
Elijah
Knightstown
IN
Date:
3/14/2026
5
5555555
Tanya was AMAZING! She made this experience unbelievably smooth! Just in all!
Ryeland M
Killeen
TX
Date:
3/14/2026
5
5555555
We first met Joe and Rebecca over 20 years ago when buying our very first home, and from that moment on they’ve felt less like a mortgage lender and more like family. They’ve guided us through every step with honesty, patience, and genuine care. In a world where customer service often feels rushed or transactional, they stand out for treating people like people. We’re grateful for their support over the years and wouldn’t trust anyone else with something as important as our home. Thank you very much!
Jeffrey P
North Smithfield
RI
Date:
3/14/2026
5
5555555
Jon was couteous and respectful whenever he helped us fill in the required documents.
Lloyd Edwin
Gilford
NH
Date:
3/14/2026
5
5555555
Quick and easy responses simply over text
Austin
Merrill
WI
Date:
3/14/2026
5
5555555
Ross, guide us through the entire procsss and provide detailed information. He held our hands throught the entire our process which my family appreciates him.
Christine Satorre
Kapolei
HI
Date:
3/14/2026
5
5555555
communication was 10 out of 10 informative, knowledgeable, kind
Shamara
Statesboro
GA
Date:
3/14/2026
5
5555555
very efficicent
Audrey
Brookhaven
GA
Date:
3/14/2026
5
5555555
Tina was great throughout the transaction! She communicated well during the process and even when a last minute issue came up she was able to push the process through and make sure my buyers close the same day. I am grateful that she was the one to see this through to the closing table.
Morana
Liberty Hill
TX
Date:
3/14/2026
5
5555555
The process was super easy thanks to Jennifer and her wonderful team!!
Brittany
Mabank
TX
Date:
3/14/2026
5
5555555
Incredible communication. Complete professionalism.
Michael
Rich Hill
MO
Date:
3/14/2026
5
5555555
Sharla Ellis and her Dream Team are truly a wonderful dream! They are on top of everything, treat the client incredibly well, answer questions and respond to concerns after business hours, and aren perfect in every way! Kim Beck - Equity Real Estate, Premier Elite Branch
Kim
Bluffdale
UT
Date:
3/14/2026
5
5555555
Very streamlined process. There was a lot of document submission but I assume that's due to the size of our loan. But it was clear cut and easy to execute!
Sarah E
Needham
MA
Date:
3/14/2026
5
5555555
Justin & Team went above and beyond to ensure our home buying process went as smoothly as possible. Justin provided late night support to help us generate a great offer that ended up being the difference-maker. We cannot thank him and his team enough for their support and expertise, and highly recommend to any and all homebuyers seeking lending services.
Alec
Lewis Center
OH
Date:
3/14/2026
5
5555555
Good communication. Updates on where we were in the process. Answered all oir questions quickly and never left is feeling unsure of anything.
Richard Jude
Buckeye
AZ
Date:
3/14/2026
5
5555555
Engaging throughout the process.
Jeremy
Hot Springs
AR
Date:
3/14/2026
5
5555555
As mentioned, Igor was great — both on a personal and professional level. Looking forward to working together again.
Eugene
Denver
CO
Date:
3/14/2026
5
5555555
Thank you for making the process so easy!
Mayra Dolores
Westfield
IN
Date:
3/14/2026
5
5555555
We appreciated the wonderful communication and seamless process!
Simone
Twain Harte
CA
Date:
3/14/2026
5
5555555
Great communication, super helpfu, always ava when we had questions
Juan Carlos
Lacey
WA
Date:
3/14/2026
5
5555555
Amazing buying experience
Darlyn Mayara
Jacksonville
FL
Date:
3/14/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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