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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

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Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Process went great thanks!
John C
Lisle
IL
Date:
4/10/2026
5
5555555
Danielle was very thorough in explaning everything in detail to ensure I understood what I was singing as well as what the next steps were. Communication was excellent as I always had update texts when paperwork had been approved or where we were in the process as it progressed. I was never left wondering whats next. Danielle made everything simple, fast, and painless as I was a first time home buyer. The process was originally daunting but Danielle had made it all super easy to understand.
Bryant
Maple Valley
WA
Date:
4/10/2026
5
5555555
Great communication! Got the loan approved and through underwriting so quickly. Super responsive and efficient.
Cathyann
Seattle
Washington
Date:
4/10/2026
5
5555555
The helpful communication and willingness to help no matter what day of the week it was.
Riley Austin
Coon Rapids
MN
Date:
4/10/2026
5
5555555
Lucas looked out for me without being patronizing. He exppained every step and as a first time home buyer, I knew I could trust him not to manipulate or take advantage. Lucas' knowledge, character, and professionalism made my experience great.
Melissa
Monroe
GA
Date:
4/10/2026
5
5555555
Great communicatio, always happy to help.
Lori
Peachtree City
GA
Date:
4/10/2026
5
5555555
Easy communication, very responsive and friendly service. Alex was always available for a chat to answer questions and give prompt help for all things regarding the house buying process!
Meredith
Aurora
IL
Date:
4/10/2026
5
5555555
Dan and the whole team was very helpful and responsive. I appreciate the time he took to run through the numbers on the phone with us and even his willingness to review extra properties that we were interested in, but needed the numbers to understand if it was even within our budget.
Crystal
Saint Cloud
MN
Date:
4/10/2026
5
5555555
Open communication, no baiting or switching or gimmicks! Answering any and all questions with videos explaining the process. Making the process exceptionally easy via electronic processing. Overall, the team is magnificent, diligent, know what they are doing and are very precise in the quality in delivering exceptional customer service!
Stephanie
Glendale
AZ
Date:
4/10/2026
5
5555555
He was very detaled about all aspects of our refinance and had very good advice for us. He was over and above on everything piece of the transaction.
Eric James
Vernon Hills
IL
Date:
4/10/2026
5
5555555
Dawn was amazing to work with from start to finish. She was very knowledgeable, responsive, and made the entire loan process feel smooth and stress-free.
Eva
Lancaster
CA
Date:
4/10/2026
5
5555555
Awesome service and she went the extra mile for us.
Felix
Shawnee
KS
Date:
4/10/2026
5
5555555
That's easy!!! Catie!!!!
Sebastian O
Tolleson
AZ
Date:
4/10/2026
5
5555555
very knowledgeable and helpful. answered any questions I had and if not looked into them for me . definitely will recommend to anyone looking in the future
Brianna
Meadow Valley
CA
Date:
4/10/2026
5
5555555
Dennis was very knowledgeable and professional. Very easy to work with. Very pleasant experience.
Karen Marie
The Villages
FL
Date:
4/10/2026
5
5555555
Vinnie walked us through the home-buying process with care. When we initially sat down with him, he showed us different options we could pick from (like rates or using points) and listened to what we were looking for. After our initial meeting, he was accessible for questions through phone calls and would check in with us. Was never pushy. He even answered our questions about closing details and switching our utilities over for our new home which I think was above and beyond. Such a great guy to work with!
Julia
Mineola
NY
Date:
4/10/2026
5
5555555
Great and fast communication and was a great team to work with what we
Christopher
Cheyenne
WY
Date:
4/10/2026
5
5555555
The communication, the timeliness in the overall relationship and trust that was had made this a really great experience
Christopher W
Denver
CO
Date:
4/10/2026
5
5555555
Brad is knowledgable and communicated with us every step of the mortgage application process.He never dropped the ball once He provided us with very accurate closing costs and the estimate for a closing attorney caused us to switch closing attorney saving us over $500
Robert William
Winston Salem
NC
Date:
4/10/2026
5
5555555
Chad and his team made this process so smooth. I appreciate all of your help!
Nicolette
Mogadore
OH
Date:
4/10/2026
4
4444444
Good communication, worked quickly when needed. Answered all questions asked
Rodolfo
Dallas
GA
Date:
4/10/2026
5
5555555
You made getting thw the loan and processing everything super easy
Sarah
Mingus
TX
Date:
4/10/2026
5
5555555
Good communication
Sawyer Jewett
Hudson
WI
Date:
4/10/2026
5
5555555
The team was very welcoming and made us feel like we were their number one concern. Mike is the ultimate professional, knowledgeable and extremely patient. Every bump in the road was handled with care and transperency making a potentially stressful process feel manageable. Mike and team were upfront about what to expect with closing cost and monthly payment, and both came back much lower than we expected in the end. We are very happy we had the opportunity to work with Fairway, and we highly recommend Fairway.
Stacy J
Lake Worth
FL
Date:
4/10/2026
5
5555555
Kim and her team helped me with my first investment property in 2021, during covid, when other banks would not. She just helped me refinace my 2nd property - and connect me with a commercial loan. I would have nothing without her work!
Daniel R
Albert Lea
MN
Date:
4/10/2026
5
5555555
You are very helpful to walk us through the process.
Daniel
State College
PA
Date:
4/10/2026
4
4444444
Very easy to get in contact with and helped out when it seemed a refinance rate was not going to work and found a better way!
Hayden Matthew
Todd
NC
Date:
4/10/2026
5
5555555
Sharla Ellis and her team with Fairway Home Mortgage exceeded all expectations. I referred some first time homebuyers to Sharla and from the moment she reached out to my buyers, she won their vote of confidence. The attention to detail that they offer is exceptional. Every step of the way there was clear and concise information and communication with the buyers and me as their agent. My buyers expressed to me that Sharla and her team made them feel very important and that they had their best interest at heart. Sharla came to their closing and made the experience of home ownership so special, exciting and encouraging. A heartfelt thank you to Sharla and her team. I encourage you to reach out to Sharla for your lending needs and feel confident to refer your buyers to her. Thank you, Pam
Pam
Saratoga Springs
UT
Date:
4/10/2026
5
5555555
The communication was fantastic
Clyde Jason
Edgefield
SC
Date:
4/10/2026
5
5555555
Very communicative eith me and my agent McKenzie.
Nicholas S
Riverton
WY
Date:
4/10/2026
5
5555555
Holly was very responsive and very quick to respond to questions as well as reach out through the process to make sure we where informed about what steps we where at and what to look forward to. It was a truly great experience.
Justin
Snohomish
WA
Date:
4/10/2026
5
5555555
Pierce is great an easy to work with. We're new to owning a home and aren't super familiar with a lot of the processes and Pierce is always understanding and able to answer any question.
Kendle
Cle Elum
WA
Date:
4/10/2026
5
5555555
Very easy
Lindsey
Johnstown
CO
Date:
4/10/2026
4
4444444
Helpful, and nice, quickly helped solve problems when they arose
Bridger B
Uintah
UT
Date:
4/10/2026
5
5555555
Suzanne is the best!!
Andrew
San Antonio
TX
Date:
4/10/2026
5
5555555
The patients of Debbie, was out of this World. She was there for any questions or concerns. Kept me notified at all times. Great person to work
Jamie L
Saint Joseph
MO
Date:
4/10/2026
5
5555555
Steve spent time explaning and goving over options.
Morey
Forest Grove
OR
Date:
4/10/2026
5
5555555
Justin was beyond great. He was so attentive, patient, clear communicator, willing to answer our endless stream of questions. He made this loan happen, worked through the obstacles we had. He was so kind and personable. 10/10 we really appreciate him and what he has done for us.
Talbott
Pine Mountain
GA
Date:
4/10/2026
5
5555555
Excellent customer service .
Jeff
Phoenix
AZ
Date:
4/10/2026
5
5555555
Ashland was great to work with and her team kept me informed every step of the way!
Matthew
Maple Grove
MN
Date:
4/10/2026
5
5555555
I recently had the pleasure of working with Christiaan, and the experience was excellent from start to finish. My clients were very happy, and the lending process was smooth, efficient, and well-managed. His professionalism and communication truly made a difference. Thank you Christiaan!
Mariella
Pflugerville
TX
Date:
4/10/2026
4
4444444
Jake is great to work with
Megan
Gig Harbor
WA
Date:
4/10/2026
5
5555555
Great communication and easy process
Martin Wilson
Tucson
AZ
Date:
4/10/2026
5
5555555
Jeremiah help me all the way throw with buy a house . From start to finish.
Joseph
Waldorf
MD
Date:
4/10/2026
5
5555555
I worked with Lacy and she was really nice and the process went very smooth. I would highly recommend the Rome Team!
Knesha
Date:
4/10/2026
5
5555555
Kim made the process very easy. Communication was clear and prompt from start to closing. All our questions were answered along the way. The whole refi experience remained transparent.
Harold Richard
Eagle
ID
Date:
4/10/2026
5
5555555
Your TEAM, is Awesome! You guys made what was a nightmare to me and turned into a dream. I can't say thank you enough.
Jose G.
Brooklyn Center
MN
Date:
4/10/2026
5
5555555
Elalie provided stellar services from start to finish. One of the most important things to me is that she was always just one phone call away.
Erica
Lauderhill
FL
Date:
4/10/2026
5
5555555
fast process and Communication
Anum
Allen
TX
Date:
4/10/2026
5
5555555
VIP service! You and your team have been very responsive and always there to provide updates/guidance as needed.
John Jangwon
Los Angeles
CA
Date:
4/10/2026
5
5555555
The team worked hard to make sure we had everything back quickly in time for our closing. They responded fast to any questions we had.
Macey Lynne
Denver
NC
Date:
4/10/2026
5
5555555
Fairway made the process of getting a loan simple and easy to understand. Dennis was always easy to reach and explained everything I needed to know. Getting my loan was a seamless process and I was able to close without any hiccups.
Anthony E
Westampton
NJ
Date:
4/10/2026
5
5555555
Bill did a great job of making sure we knew how exactly everything was going to go right from the start so we were never caught off guard or surprised by anything. He and his assistant Amy also did an amazing job of keeping us updated throughout the whole process and always being available to answer questions or address any concerns we had.
Robert
Indianapolis
IN
Date:
4/10/2026
5
5555555
Clear communication, guidance and follow ups, And not expecting us to just know the process but educating us during the process 🙌🏼
Ruvim
Clifton
CO
Date:
4/10/2026
5
5555555
Thank you Lori for all your hard work!
Mandy Lyn
Colorado Springs
CO
Date:
4/10/2026
5
5555555
The whole process was painfully easy. I really appreciated that everything we needed to do on the checklist was emailed to us with a referal to someone who could do it for us (ie inspections, appraisal, insurance, etc.) Those contacts from someone we trust made everything very smooth.
Katherine R
Lynchburg
VA
Date:
4/10/2026
5
5555555
Michelle was great!
Emerald
Shawnee
KS
Date:
4/10/2026
5
5555555
Andrea and her team just get things done. The timely and transparent communication was top-notch and put me at ease throughout the whole process. I asked probably 100+ questions over email, text and calls and they answered them all. Andrea was patient but also knew when to push forward. Her team was amazing to work with and will refer anyone I know to them with high praise.
Zachary
Troutman
NC
Date:
4/10/2026
5
5555555
Clear and consistent communication, solid information, and a lot of guidance through the whole project.
Nathanael James
Laramie
WY
Date:
4/10/2026
5
5555555
Brian was patient with our questions, responded quickly to our emails, and was always available for a phone call. He and his team were wonderful to work with and helped us to close quickly. I would recommend Brian to anyone needing financing.
James Chase
Millcreek
UT
Date:
4/10/2026
5
5555555
Geetesh, you have been our "Go to person" for the last couple of homes that we've purchased, and we have been more than happy with your services. Your response time to our needs is unmatched and your team of experts made me feel at ease. You are truly a professional at your craft.
James H
Long Beach
CA
Date:
4/10/2026
5
5555555
Val is very proactive with my needs.
Bryan
Kemah
TX
Date:
4/10/2026
5
5555555
Kelly was great to work with. He understood our situation and was very knowledgeable and helpful
Lane C
Calhan
CO
Date:
4/10/2026
5
5555555
Bethany is super professional, freindly, and on top of her game. She is also available to help any time which makes the entire process much easier. I truly enjoyed working with her.
Sayed Mohammad
Mason
OH
Date:
4/10/2026
5
5555555
Easy to work with and very knowledgeable .
Gary
Pt Pleasant
NJ
Date:
4/10/2026
5
5555555
Good friendly communication the entire way through . Electronically signing made things very simple .
Charles Wesley
Madison
GA
Date:
4/10/2026
5
5555555
Helping hands
Sharon M
Saint Petersburg
FL
Date:
4/10/2026
5
5555555
It's great having someone I can trust with helping me through the complexities of a home loan. Nicholle is very easy to work with, and makes it simple for me.
John
Sedona
AZ
Date:
4/10/2026
5
5555555
Chad made the experience of refinancing almost effortless. We appreciate his experience and expertise. His regular communication was greatly appreciated.
Ricardo
Payson
AZ
Date:
4/10/2026
5
5555555
Great experience
Frank
Decatur
GA
Date:
4/10/2026
5
5555555
Services was exceptional
Andrea
Fort Worth
TX
Date:
4/10/2026
5
5555555
Friendly and efficient. Made the process relatively painless
Tracy Callahan
Clayton
NC
Date:
4/10/2026
5
5555555
Easy and not complcated
Sabrina
Louisville
KY
Date:
4/10/2026
5
5555555
Prompt communication, genuine kindness
Olivia
Plymouth
MN
Date:
4/10/2026
5
5555555
Hector has great communication skills and a vast array of knowledge He is awesome to work with I am very happy I was able to work with him through out my home buying process
Nathan Charles
Winfield
IN
Date:
4/10/2026
5
5555555
Responsive, knowledgable, flexible
Life Elijah
South Bend
IN
Date:
4/10/2026
5
5555555
As a diligent and client-focused professional, Mike has established a reputation for delivering exceptional service, carefully attending the needs of those he serves.
Reynaldo N
Hopkinton
NH
Date:
4/10/2026
5
5555555
Everyone working at Fairway Mortgage expelled everything clearly and honestl. I heard when talking with other mortgage companies if can feel like a scam, not at Fairway Mortgag.
Ralph Alexander
Sonora
CA
Date:
4/10/2026
4
4444444
Responsiveness was really good.
Michael
Fishers
IN
Date:
4/10/2026
5
5555555
Ben was on the ball at all times. He helped get me what most would think is an impossible loan given my scenario!
Michael
Herriman
UT
Date:
4/10/2026
5
5555555
Great communication throughout the entire process, electronically signing documents makes everything quicker. No issues or concerns
Jeremy
Tucson
AZ
Date:
4/10/2026
5
5555555
Smooth process, clear communication, and no surprises at closing, which is exactly what you want in a mortgage experience. The team was responsive, organized, and kept everything moving without unnecessary stress or confusion. They took the time to explain things when needed but didn’t overcomplicate the process. We closed successfully and on time, and the entire experience felt well-managed from start to finish. Would definitely recommend.
Jacqeuline Dawn
Harker Heights
TX
Date:
4/10/2026
5
5555555
Responsive and informative
Victoria
La Mesa
CA
Date:
4/10/2026
5
5555555
Rob is very professional, he made it extremely easy for me to exchange all the proper documents related to this loan. We unfortunately hit a couple bumps in the process, not of Robs causing just the process being, however Rob handled everything with ease and confidence helping to reassure my confidence and overall was a very pleasant experience, thank you Rob for everything!!!!
Derek Dillon
Fall River
MA
Date:
4/10/2026
5
5555555
Very efficient and always good to work with. I can count on you all for accurate and speedy responses. Great Job!
Kenneth G
Venice
FL
Date:
4/10/2026
5
5555555
The ability to do everything through email and e-sign made the process smooth and easy.
Richard Scott
Georgetown
TX
Date:
4/10/2026
5
5555555
I was in the middle of contract when Shelley came in she came in on fire she got my information and went to work right away.! She was in contact with me everyday to guide me for every step I felt relieved knowing I had someone that was giving their 100%! I was schedule to close April 1st we closed on on April 3rd but if it was to Shelley we would've closed on April 1st because she done everything in her power to have me closed that day. Overall it was a great experience with her and I would definitely recommend other people to work with her!!! 5 ⭐️ I will be using her assistance in the future.
Leonardo E
Hubbard
TX
Date:
4/10/2026
5
5555555
You guys were very helpful and very efficient and very prompt on getting everything done we needed on time
Kyle
Johnsburg
IL
Date:
4/10/2026
5
5555555
Very easy process, signing electronically
Lawrence E
Blue Springs
MO
Date:
4/10/2026
5
5555555
The team answered all questions quickly and effectively
Parker Thomas
Dorchester
SC
Date:
4/10/2026
5
5555555
Kept us informed as things progressed
David Thomas
Carmel
IN
Date:
4/10/2026
5
5555555
Clear, effective and upfront communication
Brittany
Mansfield
MA
Date:
4/10/2026
5
5555555
I was encouraged and supported throughout the entire process.
Gaylynn Findlay
Issaquah
WA
Date:
4/10/2026
5
5555555
Ease of communication and friendly staff
Preston L
Blue Springs
MO
Date:
4/10/2026
5
5555555
La hizo genial todo desde su paciencia hasta su bello trato indiscut es la mejor
Reynier
Hastings
NE
Date:
4/10/2026
5
5555555
good comminication and things were handled in timely manner
John C
Indianapolis
IN
Date:
4/10/2026
5
5555555
good communication, availability, and trustworthy
Jamie
Downers Grove
IL
Date:
4/10/2026
5
5555555
Personable and personal assistance from Will and his staff.
Gabriel
Forest
VA
Date:
4/10/2026
5
5555555
Easy and smooth process
Summer
McFarland
WI
Date:
4/10/2026
5
5555555
The Kristy Osborn team provided excellent service throughout the entire process. They worked quickly and efficiently to push the loan through and were very patient and understanding. Their responsiveness and professionalism made the process much easier.
Lucinda
Houston
TX
Date:
4/10/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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