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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Fantastic communication, listened to what was important to me and was able to create a solution that worked keeping my wants/needs in mind.
Jorge
Saint Louis
MO
Date:
7/21/2026
5
5555555
Garett is incredibly responsive and explains difficult concepts well.
James
Bellingham
MA
Date:
7/21/2026
5
5555555
---------------------
Andrea
Fultondale
AL
Date:
7/21/2026
5
5555555
Communication, being able to see the progress of the loan and pending/completed tasks on the app
Angela
Alexandria
VA
Date:
7/21/2026
5
5555555
Pleasant, professional, and responsive throughout the whole process.
Katie
Poughkeepsie
NY
Date:
7/21/2026
5
5555555
Very communicative, knowledgeable and make sure you understand the process throughly. Wants the best for their clients
Precious
Villa Rica
GA
Date:
7/21/2026
5
5555555
Joanna was available anytime I had questions and explained everthing thoroughly. She always kept me informed and updated throughout the process.
Alvaro
Eagle Pass
TX
Date:
7/21/2026
5
5555555
We felt very cared for and supported by Leanne. She was quick to answer questions and provide support for us. Overall I feel she made the entire process incredibly smooth and stress free.
Mark
Willow Street
PA
Date:
7/21/2026
5
5555555
Dawn was very patient and gave answers to all my questions no mater how small or odd they may have been. She was very accommodating with availability and responsiveness.
John
Dickinson
ND
Date:
7/21/2026
5
5555555
Teri was very knowledgeable and professional. She was excellent with communicating where we were at in the loan process and what documents were needed. This was in contrast to our previous attempt at buying our house with another lender not associated with Teri and Fairway. Teri and her team were top notch. Thank you Thank you!
Douglas
Union
OR
Date:
7/21/2026
5
5555555
Lynn was always available and helpful in keeping me upto date on the loan p
Francis
Winnabow
NC
Date:
7/21/2026
5
5555555
helpful I every step of the way
Christopher
Woodway
TX
Date:
7/21/2026
5
5555555
Meggan was extremely knowledgeable and communicative throughout the whole process. I switched jobs four weeks before our closing and we had a wedding scheduled for one week after our closing, and Meggan helped us navigate this major purchase with ease despite these curveballs.
Sean
Dedham
MA
Date:
7/21/2026
5
5555555
Melissa explains everything very well. If I had any questions, she answered it quickly and explained it the best way possible. First time homebuyer, I was completely overwhelmed with all of the things I needed to get done. She was very easy to talk to and calmed me down. Sweetest lady ever!
Michaela
Covington
GA
Date:
7/21/2026
5
5555555
Jason has such a welcoming and pleasant personalty.
Jennifer
La Grange
KY
Date:
7/21/2026
5
5555555
Excellent communication, quick responses, very knowledgable!
Rebecca
Dedham
MA
Date:
7/21/2026
5
5555555
Great Communication. Kind and Clear with explaining steps.
Maycol
Stafford
VA
Date:
7/21/2026
5
5555555
Fairway Mortgage was a pleasure to work with from start to finish. Communication was excellent throughout the entire process, and the team was responsive, knowledgeable, and made everything as smooth as possible. Highly recommend
Ryan
Date:
7/21/2026
5
5555555
Seamless process, questions answered quickly every step of the way
Cathi
Mount Vernon
WA
Date:
7/21/2026
5
5555555
Constant communication
Kyle
Mineola
TX
Date:
7/21/2026
5
5555555
Great communicatio, friendly, great customer service!
Kathleen
Redmond
OR
Date:
7/21/2026
5
5555555
Okay WHERE do I even start?! Becky was a breath of fresh air from the moment we first spoke. We had initially contacted someone else and did not get a warm vibe at all. My boss, who just worked with Becky on the purchase of her own home, recommended Becky... and we are SO glad she did!!! She was beyond knowledgeable, extremely responsive to all our questions (and there was no shortage of them) and she was probably the nicest and friendliest person ever, like one of the people you feel like you've known your whole life. If you are in the market to purchase a home, or just have some general questions, please look no further than Becky, she made our home buying process smooth and enjoyable. THANK YOU! :)
Michael
Milwaukee
WI
Date:
7/21/2026
5
5555555
Sheryl worked with us closely and made sure that we are ready with all the documentation and her staff were so efficient and made the loan approval successful and so happy we could purchase the house in Austin. Appreciate all her hardwork for us !!
Kamalavani
Austin
TX
Date:
7/21/2026
5
5555555
Mike and his team were super responsive to changes in sale price and credits that affected the mortgage amount. Very positive experience.
Jonathan
Sun Prairie
WI
Date:
7/21/2026
5
5555555
Great communication, responsive to questions, and ease of process
Susan
Cookeville
TN
Date:
7/21/2026
5
5555555
made everything smooth, answered all questions
Grant
Liberty
MO
Date:
7/21/2026
5
5555555
Trevor was on top of the entire process and very imformative throughout. I really appreciated his attention to detail and communication.
William
Noblesville
IN
Date:
7/21/2026
5
5555555
Mike is clearly very experienced and provided us with a good deal of knowledge, which was especially useful since we were first-time home buyers. He responded promptly to messages and calls, even during the evenings. We felt the communication was excellent.
Hannah
Peoria
AZ
Date:
7/21/2026
5
5555555
From beginning to end Shad and his team were awesome they made the entire process easy and painless. They answered every question we had and even some we didn't even think of. They made my late wife's last wishes come true and that was to providea home for my 2 daughters and granddaughte. Thank you Shad and Team
Marvin
Minneapolis
KS
Date:
7/21/2026
5
5555555
and his team were great from the very beginning. Thep
Stephanie
Boca Raton
FL
Date:
7/21/2026
5
5555555
Kept in touch, quick to let me know if anything changed and explained why it changed
Gerald
Murrells Inlet
SC
Date:
7/21/2026
5
5555555
Friendly and efficient service.
Steven
Georgetown
TX
Date:
7/21/2026
5
5555555
Everything
Ryan
Manila
AR
Date:
7/21/2026
5
5555555
Megan ! She is very relatable and understanding of circumstances. Fairway was listed as the top three in my research for my choice of loan and because of her communication, making me feel valued and heard I say your number one.
Sheryll
Pendergrass
GA
Date:
7/21/2026
5
5555555
Excellent communication and timeliness! Jacob was extremely helpful throughout the entire process! He was diligent in assisting us achieve the goals we needed!
Kimberly
Hoschton
GA
Date:
7/21/2026
5
5555555
Only one hiccup
Scott
Phoenix
AZ
Date:
7/21/2026
5
5555555
Easy, straight to the point and honesty even when it's a harsh truth
Adonis
Houston
TX
Date:
7/21/2026
5
5555555
Everyone I worked with was knowledgeable, pleasant and very respectful
Beth
Summerville
SC
Date:
7/21/2026
5
5555555
Nikki is diligent and a true professional
Casey
Meridian
ID
Date:
7/21/2026
5
5555555
Kelly is exceptionally knowledgeable and an incredible communicator. She is always available for any questions, no matter how trivial the questions may seem. I have no doubt our experience was so smooth because of Kelly and her teams expertise. Kelly is an all around wonderful person who wants the best for her clients and takes pride in her work. We were so lucky to have found Kelly. 1 million "thank yous" would never be enough.
Chelsi
The Woodlands
TX
Date:
7/21/2026
5
5555555
Responsive, knowledgeable, and kind
Susan
Long Barn
CA
Date:
7/21/2026
5
5555555
Travis and Courtney were great to work with. From the initial loan application to making sure everything was in order just before closing, they were responsive, professional, and highly knowledgeable. The app keeps everything organized and helps things move along in a timely manner. Truly a great experience.
Garrett
Mobile
AL
Date:
7/21/2026
5
5555555
Craig got us the best rate available and provided great support throughout the entire process.
Austin
Reading
MA
Date:
7/21/2026
5
5555555
1. Expediency 2. clear communication
Sarah
Harrisburg
PA
Date:
7/21/2026
5
5555555
The communication was awesome and being kept in the loop was great
Matthew
Caldwell
ID
Date:
7/21/2026
5
5555555
Very communicative each step of the process
Danielle
Reading
MA
Date:
7/21/2026
4
4444444
Good communication
Samuel
Columbia
SC
Date:
7/21/2026
5
5555555
Heather did a great job getting me all the information I needed on the financial side of purchasing my house.
Collin
Waco
TX
Date:
7/21/2026
5
5555555
Pete was always right on top of things and letting us know everything every step of the way.
John
Havre De Grace
MD
Date:
7/21/2026
5
5555555
Was helpfully throught the whole process
Erick
Arlington Heights
IL
Date:
7/21/2026
5
5555555
Very good communication
Aidan
Montgomery
MN
Date:
7/21/2026
5
5555555
Tim and his team was VERY thorough through our the whole process. It was nice to be kept accountable as far and timely matter things and completing every task . They were also knowledgeable on things we didn't understand and explained them clearly for us. Overall a very smooth experience from start to finish!
Joshua
Littleton
CO
Date:
7/21/2026
5
5555555
I had spoke to other lenders and the would either not be interested in answering or giving us any information but Matt was quick on answering our questions and getting the best rate for our purchase. Thank you Matt for taking your time to help us get our home!
Ashley
Avondale
AZ
Date:
7/21/2026
5
5555555
I would like to sincerely thank Jeff for all of his support, guidance, and expertise throughout my loan process. He was responsive, patient, and always willing to answer my questions, making what could have been a stressful experience feel smooth and manageable. His knowledge and dedication helped keep everything moving quickly, and I truly appreciate the effort he put into helping my family reach this milestone. Thank you, Jeff, for making our homebuying experience such a positive one.
Daje
Chicago
IL
Date:
7/21/2026
5
5555555
Sheri and her team were amazing. They were helpful in ways I didn't think were possible. They were with me every step of the way and truly felt like they had a personal vested interest in me, my wellbein, and my goals. They were warm and caring and never made me feel like I was doing this alone. I had a lot of complicated hurdles to get over and they made it happen. I cannot say enough kind thing about my experience with Sheri and her team.
Tori-Lynn
Minneapolis
MN
Date:
7/21/2026
5
5555555
communication was solid, we got a great rate, and the process was seamless. Thank you!
Christie
Summerville
SC
Date:
7/21/2026
5
5555555
Jenn is wonderful to work with. She took the time to explain several loan options, provided timely updates, and made the entire process easy to navigate,
Cynthia
Mapleton
UT
Date:
7/21/2026
5
5555555
From the first phone I take both Jared and I did with Jacob! He took his time to listen to us before explaining things we knew nothing about. Mind you, we are first time home buyers and were extremely nervous. Jacob, with his professionalism and knowledge made the entire experience enjoyable. These are the kind of individuals that first time home buyers need.
Carmen
Casper
WY
Date:
7/21/2026
5
5555555
Her communication was great, she kept me informed!
Alexander
Lindale
GA
Date:
7/21/2026
5
5555555
Easy to track my loan progress and great communicatio!
Landon
Abilene
TX
Date:
7/21/2026
5
5555555
You help us to found a nice place
Shekina
Rockford
IL
Date:
7/21/2026
5
5555555
Handled everything lots of touch points from multiple people got a bit much but all for the same end goal and they were pros about the whole process
Dane
Indianapolis
IN
Date:
7/21/2026
5
5555555
Sense of urgency , attention to detail and I feel my case was dealt with care and within my best interests
Andrew
Zebulon
NC
Date:
7/21/2026
5
5555555
Louise was so helpful and always responsive!
Amanda
Ludlow
MA
Date:
7/21/2026
5
5555555
Chris was always willing to serve and provide me with good insight and knowl as I looked for the right property. Over several years, he was patient and when we landed on the property we wanted, he quickly produced the preapproval and the closing was seamless. I highly recommend him and his team to anyone seeking a mortgage loan. Thanks, Chris!
Jordan
Harrisburg
PA
Date:
7/21/2026
5
5555555
Seamless process.
William
Eclectic
AL
Date:
7/21/2026
5
5555555
Jason was an absolute pleasure to work with. He was thorough in describing the process, patient in answering questions across a dramatically extended timeline, and all the while accessible in a way that was truly appreciated! We look forward to the opportunity to recommend him to additional friends and family in the future.
Scott
Black Diamond
WA
Date:
7/21/2026
5
5555555
Communication throughout the process exceeded expectations! Answered all our questions.
Aaron
Boise
ID
Date:
7/21/2026
5
5555555
Clear communication and timely updates
Stephen
Spring Hill
KS
Date:
7/21/2026
5
5555555
Jennifer was very helpful in answering questions and providing insight throughout the whole process. She was timely with communication which I appreciated.
Byron
Saint David
AZ
Date:
7/21/2026
5
5555555
great communication
Dennis
Lakeville
MN
Date:
7/21/2026
5
5555555
The communication with Dan was a great experience. Dan was patient with me and answered all my questions. Dan went above and beyond to make sure we were happy and had everything we needed. I highly recommend Dan. Dan, thank you for all that you did for us.
Dinah
Hammond
IN
Date:
7/21/2026
5
5555555
Clear explanations and great communication at every step of the mortgage process
Michael
Lynnfield
MA
Date:
7/21/2026
5
5555555
We had a really unfortunate situation where we didn't appraise for what we wanted. So we ended up having to go somewhere else to see if we could get a better appraisal and Justin was so great about waiting and when we ended up coming back he made it a Super smooth transition and we are so thankful for that!!
Nicole
Marriottsville
MD
Date:
7/21/2026
5
5555555
you explained thing well and had great communication.
Sabina
Dalton
GA
Date:
7/21/2026
5
5555555
Corey was very kind and helpful. He walked us through each step as first time home buyers and answered our many questions while working around each of our full time work schedules.
Abigail
Irondale
AL
Date:
7/21/2026
5
5555555
The process was the simplest I believe it could have EVER been. We had direction, we were dealt with with patience, kindness through every step and hick-up that may have came our way!! We are exceptionally satisfied for going this route into achieving our first home purchase😁
Kobe
Summertown
TN
Date:
7/21/2026
5
5555555
I am a first time home buyer and Shad walked me through every step of the way, I needed a little extra hand holding and he was always available for a quick call or text. I asked a million questions and he was so patient with me even when I asked the same questions over and over again.
Jessica
Little Rock
AR
Date:
7/21/2026
5
5555555
Responsiveness and professionalism were top notch.
Darren
Lake Park
MN
Date:
7/21/2026
5
5555555
Communication
Logan
Hutchinson
MN
Date:
7/21/2026
5
5555555
Bill helped me even when I didn't think I would be able to get approved
Bradley
Brownsburg
IN
Date:
7/21/2026
5
5555555
Appreciated the timely manner in which things were done and the communication was great.
Meredith
Millstadt
IL
Date:
7/21/2026
5
5555555
Everyone was responsive and helped with any questions!
Lindsey
Overland Park
KS
Date:
7/21/2026
5
5555555
I am so greatful for how you went above and beyond to turn our closing around so quickly. You communication was always timely, clear and help facilitate keeping everyone on the same the page.
Allen
Sachse
TX
Date:
7/21/2026
5
5555555
Dave was quick and an absolute gem to work with!!
Sara
Sundance
WY
Date:
7/21/2026
5
5555555
Steve was wonderful to work with! He used great communication to keep the transaction moving smoothly and I look forward to working with him in the future!
Anna
Louisville
Kentucky
Date:
7/21/2026
5
5555555
We were having issues with our previous lender , but once we got with you , you got the ball rolling in 3 days . We couldn't have been more shocked and apprici og of you and all that you've done in so little time !
Darrellaijah
Houston
TX
Date:
7/21/2026
5
5555555
Nick and the team were very knowledgeable on what they were doing and made buying a home as a first time home buyer, a process that is very confusing and rocky, a very smooth process. On top of that they did what they could to make it as affordable as possible for me so I can make this next step in life with the confidence that I can afford it.
Joshua
Cedar Park
TX
Date:
7/21/2026
5
5555555
Clear communication and helpful
Dylan
Fultondale
AL
Date:
7/21/2026
4
4444444
Having Nevin's cell phone number if there were any problems.
Kaitlin
Apex
NC
Date:
7/21/2026
5
5555555
team was available to answer questions
Susanna
Burlington
CT
Date:
7/21/2026
5
5555555
Everything including the constant communication and understanding.
Fabio
Ellabell
GA
Date:
7/21/2026
5
5555555
The communication and direction
Jeff
Gates
TN
Date:
7/21/2026
5
5555555
As a first time home buyer I felt lost in the process but you explained everything and guided me through the process with ease making it a good experience in buying my first home
Courtney
Newalla
OK
Date:
7/21/2026
5
5555555
John is extremely responsive and will get you what you need all hours of the day. Always gives good advice and absolutely has your best interest at the forefront of what he does. I Will never buy real estate without John!
Matthew
Winder
GA
Date:
7/21/2026
5
5555555
Leanne made the process easy and stress free!
Scott
Newport News
VA
Date:
7/21/2026
5
5555555
The communication and education they provided throughout the process was fantastic!
Christopher
Spanaway
WA
Date:
7/21/2026
5
5555555
E everything went as smooth as possible, and was very professional in doing it she helped though out the whole process
John
Carmel
IN
Date:
7/21/2026
5
5555555
Dennis and the team went above and beyond on helping us through the home buying process and made it as stressfree as possible. highly satisfied
Christopher
Butler
OH
Date:
7/21/2026
5
5555555
Shea and his whole staff were very professional and efficient thru out the whole process.
George
Jackson
GA
Date:
7/21/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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