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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Every body are great team, I'm really thankful wi everyone
Juan
Austin
MN
Date:
8/7/2026
5
5555555
Very clear communication- final numbers were what was originally discussed.
Peter
Rockingham
VA
Date:
8/7/2026
5
5555555
The loan officer was amazing. He went above beyond to help get the loan to the closing table. Thank you!
Verna
Angier
NC
Date:
8/7/2026
5
5555555
Good service
William
Charlotte
NC
Date:
8/7/2026
5
5555555
Chelsea was very pleasant to work with. She made this process much easier than many other closings we've had over the years. She was responsive, helpful, and good at explaining everything in detail. A true pleasure to have worked with her. We certainly look forward to working with her again and recommending her to friends and family. Thank you!
Eddie
Sharpsburg
GA
Date:
8/7/2026
5
5555555
Simple and easy process
Declan
Pensacola
FL
Date:
8/7/2026
5
5555555
Nathan was incredibly helpful and guided us through every question we had as first-time homeowners. He was always responsive, kept us informed throughout the process, and met every tight deadline we faced. I would absolutely work with him again and highly recommend him to anyone looking for a knowledgeable and reliable professional.
Audra
Boise
ID
Date:
8/7/2026
5
5555555
Excelent experience and great staff
Rouxan
Little Rock
AR
Date:
8/7/2026
5
5555555
Jason and his team were amazing to work with. I love the budget and accounting tool he uses that shows all the fees and can be adjusted real time. Thank you so much for helping us purchase our newest home!
Kyle
Spokane
WA
Date:
8/7/2026
5
5555555
At the beginning of this process,your advice and professionalism was impressive and helped guide us in this procedure. You always were available and patient with us when we had questions. You kept us well informed from start to finish.
Michael
Macedonia
OH
Date:
8/7/2026
5
5555555
Jennifer, Siobhan and her team has been great through the original home buying experience 3 1/2yrs ago and then this time during a refinance! They answer all my questions in a timely manner! I would recommend anyone looking to buy a home this team! Thanks
Jason
Kaufman
TX
Date:
8/7/2026
5
5555555
Audrey went above and beyone for my client. Communication was excellent and she handled a last minute change so smoothly and without delaying closing. Highly recommend her for all your lending needs!
Kathryn
Amarillo
TX
Date:
8/7/2026
5
5555555
Harriett communicated well and kept us updated. This was important to us . Demonstrated empathy and compassion. Moved with an urgency that illustrated they cared about us because we were in a hurry to buy and move in
Holger
Columbus
GA
Date:
8/7/2026
5
5555555
Everything was really easy to fill out, and explained very clearly to me. It was my first time buying a house so I really appreciated having it explained to me in a way I could understan.
Jessica
South Milwaukee
WI
Date:
8/7/2026
5
5555555
Don is amazing, and handled all issues that came up swiftly.
Christopher
Griffin
GA
Date:
8/7/2026
5
5555555
Easy process
Cynthia
Griffin
GA
Date:
8/7/2026
5
5555555
Good communication. Took care of everything in a timely manner. Very professional.
Lynette
Buffalo
MN
Date:
8/7/2026
5
5555555
As a first time home buyer, I felt like every step of the way was so easy. The communication from everyone was great and my questions were always answered right away. It was very easy to schedule meetings over the phone with Josh and he always called right on time. He worked really well with my realtor as well. I will be recommending Josh and his team to anyone I know looking to finance a home.
Jon
Austin
TX
Date:
8/7/2026
5
5555555
Ted is attentive and follows up on everything. He is both personable and efficient. He has been a joy to work with.
Elizabeth
Shoreline
WA
Date:
8/7/2026
5
5555555
He was availalbe at all times to answer questions and provide feedback. Pleasant to work with and felt comfortable speaking with Jerry.
Magdalena
Chicago
IL
Date:
8/7/2026
5
5555555
Suzanne was great at communicating with me, She really took the time to get to know me. She made this hard and stressful process feel easy. She made sure I had everything I needed to have and instructed me on what I needed. She was great!! I really appreciate Suzanne and her team for helping me with this lifetime acheivement for my husband and I. We are blessed!!
Sierra
San Antonio
TX
Date:
8/7/2026
5
5555555
Very Responsible
Dilcia
Des Plaines
IL
Date:
8/7/2026
5
5555555
Bettina was very knowledgeable, and let me know exactly what i needed to do for the underwriter. It was a very easy process thanks to her.
Alicia
Troy
ME
Date:
8/7/2026
5
5555555
Good communication and positivity
Louisa
Normandy Park
Washington
Date:
8/7/2026
5
5555555
Always kept in contact and made sure we were on schedule
Tommy
Saint Louis
MO
Date:
8/7/2026
5
5555555
Anne was always quick to respond and help us with anything we needed. We would absolutely rec her to friends and family!
Matthew
Westwood
NJ
Date:
8/7/2026
5
5555555
Nate is very likeable in the way he speaks with you.
Sherwin
Wyoming
MI
Date:
8/7/2026
5
5555555
Great staff and friendly service
Andrew
Brazil
IN
Date:
8/7/2026
5
5555555
We truly couldn't have asked for a better loan officer than Carlee. From day one, she made us feel like we were more than just another file-she genuinely cared about helping us every step of the way. Carlee's attention to detail was incredible, and she stayed on top of every part of the process. She was proactive, always thinking ahead and keeping us informed before we even had to ask. Whenever we had a question, she responded quickly and made sure we understood exactly what was happening. Her communication was exceptional, which gave us so much peace of mind during what can be a stressful experience. What impressed us most was how confident she advocated for us and kept everything moving forward. Her professionalism, knowledge, and dedication gave us complete confidence from start to finish. Buying a home is a huge milestone, and we're so grateful we had Carlee and her amazing team by our side. She made the entire experience feel smooth, exciting, and far less overwhelming than we ever expected. We wholeheartedly recommend Carlee and Fairway Home Mortgage to anyone looking for a home loan. Thank you for going above and beyond-we couldn't be happier.
Angy
Date:
8/7/2026
5
5555555
Cesar was very communitive and quick
Patrick
Gilbert
AZ
Date:
8/7/2026
5
5555555
she is really friendly and helpfull
Hong Hanh
Hamilton
OH
Date:
8/7/2026
5
5555555
Having her on our team and advocating for us as well as always keeping up updated with every little thing was a hige blessin! Ad first time homeowners this whole process seemed to be scary but she made it so pleasant and had bith both of our minds at ease knowing she was in our corner every step of the way !
Breanna
Ocean Springs
MS
Date:
8/7/2026
5
5555555
...........
John
Sahuarita
AZ
Date:
8/7/2026
5
5555555
Matt was available and communicative throughout the process. I always felt like I could reach out with any questions or concerns!
Steven
Lake Waukomis
MO
Date:
8/7/2026
5
5555555
Amy and her team were on top of everything and even when we had a setback, Amy and her team were there to do everything they could to push it forward. Loved working with Amy. She was very energetic. I was always willing to go out of her way for us.
Terri
Herriman
UT
Date:
8/7/2026
5
5555555
Comunication, speed and thoroughness.
Vural
Andover
MA
Date:
8/7/2026
5
5555555
Josh was outstanding to work with! Attentive , on top of it, and knowledgeable
Kaitlin
Wilder
ID
Date:
8/7/2026
5
5555555
i really like the rapidness of response to emails. The calls when the email would feel overwhelming for information.
Stacy
Leadville
CO
Date:
8/7/2026
5
5555555
Mackenzie responded quickly to my many requests and always helped ease my mind. She was wonderful to work with!!
Lindsay
Wolcottville
IN
Date:
8/7/2026
5
5555555
You were very polite, professional, and very informative. You answered every question I had in a very timely manner.
Jessica
Bryant
AR
Date:
8/7/2026
5
5555555
The quick responses in communication and all the help to work the entire process.
David
Hayti
SD
Date:
8/7/2026
5
5555555
Regular updates, friendly service
Patricia
Temple
TX
Date:
8/7/2026
5
5555555
Great communication with all parties throughout the process. He worked with us on our budget, and monthly payments to make sure the loan was customized to our families needs. Overall a 10/10 experience and would highly recommend Corey moving forward!!
Ryan
Trussville
AL
Date:
8/7/2026
5
5555555
Good people doing great work. more help than both attorneys
Thomas
Wauconda
IL
Date:
8/7/2026
5
5555555
Brad was great at explaining the whole process and broke it all down for us in a way we could understand . He was always responsive and made the whole process easy
Scott
Hudson
MA
Date:
8/7/2026
5
5555555
was very on top of things and informative throughout the entire process. Any questions or concerns we had were addressed immediately and he made the entire process very easy to accomplish.
Tanner
Allen
TX
Date:
8/7/2026
5
5555555
Great communication. You were thorough and I could tell you had the appropriate knowledge and understanding to walk us through the process as first time home buyers. You were always willing to answer our questions as well and very kind.
Rachel
Topeka
KS
Date:
8/7/2026
5
5555555
Communication!
Enrique
Lake Jackson
TX
Date:
8/7/2026
5
5555555
goes above and beyond when she's assisting her clients. She explains everything very thoroughly. She responds very quickly to phone calls or emails. Communicates extremely well.
Mary Ann
Leawood
KS
Date:
8/7/2026
5
5555555
Helping us through unfamiliar challenges
Robert
Buffalo
MN
Date:
8/7/2026
5
5555555
Katie White and her team make the impossible, possible . Whether you have a simple income situation or a more complex one, Katie knows how to help a person's homeonership dreams come true . Even more so, she's assembled a team that can truly help make the process simple and clear. No one does it better than Katie White!
David
Austin
TX
Date:
8/7/2026
5
5555555
Matthew was easy to communicate with, making the entire loan process manageable. He was responsive with questions and very pleasant along the way.
Elizabeth
Peachtree City
GA
Date:
8/7/2026
5
5555555
Kevin was extremely responsive, worked above and beyond. in fact, most of his work was done outside of buissness hours to accommodate for us
Kayla
Double Oak
TX
Date:
8/7/2026
5
5555555
Jason and Jessica were fantastic! Answered all my questions prompt and stayed on top of everything. I will highly recommend!!!
Christine
Genoa City
WI
Date:
8/7/2026
5
5555555
We’ve closed multiple loans with Ty Sukalski over the years, and every experience has been outstanding. Our most recent refinance was especially challenging,we had to go through two appraisals and a Reconsideration of Value (ROV) process. Throughout it all, Ty was incredibly knowledgeable, responsive, and persistent. He worked closely with the Chief Appraiser and kept everything moving until we were able to get the appraisal approved and successfully close our loan. Ty consistently goes above and beyond for his clients. He communicates every step of the way, finds solutions when obstacles come up, and truly advocates for the people he works with. It’s rare to find someone who is this dedicated and trustworthy. We’ve recommended Ty to many of our friends and family over the years, and we’ll continue to do so without hesitation. Thank you, Ty, for another exceptional experience!
Sharday
Lawrenceville
GA
Date:
8/7/2026
5
5555555
Gina explained everything so well and was always willing to take the time to answer every question we had. I felt she was always looking out for our best interest.
Jennifer
Lincoln
NE
Date:
8/7/2026
5
5555555
Troy's team was professional and kept me up tto date with entire process.
Clay
Cleburne
TX
Date:
8/7/2026
5
5555555
Brett was always very friendly and patient and ready to help, answering all of our questions no matter how big or small. We appreciated his professionalism, consistent communication, and enthusiastic support.
Angela
Brooklyn Park
MN
Date:
8/7/2026
5
5555555
Leslie, Richard, Ashley and the whole team made the home-buying process easy and enjoyable. They were available around the clock every step of the way, making sure I could make offers quickly in a hot market. I couldn't have been happier with them and will use them every chance I have .
Christopher
Washington
DC
Date:
8/7/2026
4
4444444
Not at this time.
Stephen
Nevis
MN
Date:
8/7/2026
5
5555555
Matt was great just alot of paper work prior to getting approved. Which wasn't his fault it was underwriting
Alicia
Wales
MA
Date:
8/7/2026
5
5555555
Everything went super quick very smooth at least on my end and I know they did a lot of work to make it that way
Hope
Tucson
AZ
Date:
8/7/2026
5
5555555
Excellent communication and sense of urgency. Everything we needed in a short timeline.
Abigail
Richfield
MN
Date:
8/7/2026
5
5555555
Great communications, advice, help with every steps of the way with the process.
Sue
Conover
NC
Date:
8/7/2026
5
5555555
We could not have been happier with our experience using Mark and his team. They were very responsive, provided so much helpful information, and truly made the home buying experience simple and straightforward. As first time home buyers, Mark and his team help provide us with great advice and strategy to help us secure our dream house in the current competitive market.
Megan
Centreville
VA
Date:
8/7/2026
5
5555555
She is a very sweet and patient person; if you have questions about the process, she is always there to help you understand it. She is so delightful that, by the end, you feel like family—you communicate with her so much that you actually miss her once it’s over. She is a wonderful human being; she is the best.
YIRILINY
Orange
TX
Date:
8/7/2026
5
5555555
You were very communicative and informative. I also feel like you did message us very quickly when it needed to be done so thank you for that.
Judge
Anderson
SC
Date:
8/7/2026
5
5555555
Michelle was incredibly helpful and there to answer all of our questions. she explained everything throughout the process so there were no surprises.
Hunter
Waxhaw
NC
Date:
8/7/2026
5
5555555
Communication and responsiveness was excellent. Also very efficient in the process.
Joseph
Little Elm
TX
Date:
8/7/2026
4
4444444
Made the process easy and simple for our family
Haylee
Hooks
TX
Date:
8/7/2026
5
5555555
Very professional and down to earth. Explained everything clearly and made the process easy. A pleasure to work with and will definitely recommend Jake to all.
Kevin
Copperas Cove
TX
Date:
8/7/2026
5
5555555
Shea has a great personality and is great at what he does!
WENDY
Stockbridge
GA
Date:
8/7/2026
4
4444444
The employees was very friendly, and helpful made it as easy as possible for me and my famil.
Dustin
Manila
AR
Date:
8/7/2026
5
5555555
He was very helpful and answered any questions that we had.
Cesar
Pierce
CO
Date:
8/7/2026
5
5555555
Audrey made the process seamless for my buyers! She had them prepped for every single step in the home buying process. I truly enjoy working with her!
Celeste
Canyon
TX
Date:
8/7/2026
5
5555555
Every question we had was answered in a timely manner with professionalism and patience. everything was explained well and we never felt rushed during the process.
Lyndsie
Anderson
SC
Date:
8/7/2026
5
5555555
Walked us step by step through to buying , you made it easy. great work to the all the people of your team.
Paul
Howard
OH
Date:
8/7/2026
5
5555555
Being able to talk face to face
Troy
Junction City
KS
Date:
8/7/2026
5
5555555
We had a great experience working with our mortgage lender! She went above and beyond to make the entire process smooth. She was always responsive, knowledgeable, and kept us informed every step of the way. We truly appreciate all of her hard work and highly recommend her to anyone looking for a dedicated and trustworthy mortgage lender!
Justin
Fruita
CO
Date:
8/7/2026
5
5555555
Quick, responsive turnaround- very efficient !
Brooke
Island Heights
NJ
Date:
8/7/2026
5
5555555
Kathleen was thorough, smart, and fast. She was very responsive and always had the answer. highly recommend and will use again and again.
Nathan
Saint Augustine
FL
Date:
8/7/2026
5
5555555
Easy and simple process
Zackary
Queen Creek
AZ
Date:
8/7/2026
5
5555555
It was very easy to communicate so I knew what was happening at all times and all questions were answered quickly
Lisa
Coraopolis
PA
Date:
8/7/2026
5
5555555
The friendly team that goes out loud to make sure you're able to buy a home
Alejandro
Castroville
TX
Date:
8/7/2026
5
5555555
Great communication, great customer service, all of the above service! Cannot recommend them enough!!
Alexis
Jasper
AL
Date:
8/7/2026
5
5555555
The thorough and easy process this was. Thank you for getting this all set up!
Dina
Grapevine
TX
Date:
8/7/2026
5
5555555
Love the way everyone work smoothly together
Jose
Culver
OR
Date:
8/7/2026
5
5555555
Responsiveness, flexiblity, patience
Jimmy
Laurel
MD
Date:
8/7/2026
5
5555555
Attention and compassion/ connection.
Keith
Elliston
VA
Date:
8/7/2026
5
5555555
Quick, easy, straight-forward communication. Constant contact with updates. Undersold and overdelivered!
Bruce
Forney
TX
Date:
8/7/2026
5
5555555
Makayla was amazing and made this experience wonderful!
Jennifer
Lubbock
TX
Date:
8/7/2026
5
5555555
Liz is always a fantastic experience. She is an exceptional communicator who consistently goes above and beyond to provide top-tier support for her clients. Her deep knowledge of available products allows her to guide buyers toward the absolute best options for their specific needs, and she advocates fiercely for her clients every step of the way. Any buyer or agent working with Liz is in excellent hands!
Gustavo Espana
Date:
8/6/2026
5
5555555
Nate was always available to answer any and all questions. While we know we weren't his only clients, he made us feel as though we were his only priority. He did an amazing job and then he showed up at our signing and answered any and all questions we had to make sure we were getting the best experience even though buying a home is a stressful process.
Megan Keating
Date:
8/6/2026
5
5555555
Nate was always available to answer any and all questions. While we know we weren't his only clients, he made us feel as though we were his only priority. He did an amazing job and then he showed up at our signing and answered any and all questions we had to make sure we were getting the best experience even though buying a home is a stressful process.
Megan
Kansas City
MO
Date:
8/6/2026
5
5555555
I LIKE DENINNE SHE IS GREAT
Grigor
Palmdale
CA
Date:
8/6/2026
5
5555555
Obtained funding is a short timeframe. Trevor has a great team!
Dave Jodeit
Date:
8/6/2026
5
5555555
We needed funding in a short timeframe and the pulled it off!
David
Leland
NC
Date:
8/6/2026
5
5555555
Everything went very quickly and painlessly. No hassles or delays
Danalynn
Lago Vista
TX
Date:
8/6/2026
5
5555555
Pete was great! Knew exactly what to do and how to get me what I needed
Alvin
Date:
8/6/2026
5
5555555
Bailey was efficient, easy to communicate with and made our process so easy
Denise
Cornelius
NC
Date:
8/6/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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