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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Easy to get in touch with and made it as smooth as a process as it could be
Carson
Abbeville
SC
Date:
2/1/2026
5
5555555
everything went very smooth and fast!
Eric
Hendersonville
TN
Date:
2/1/2026
5
5555555
Closed on time. No issues.
Erin Pitts
Murrells Inlt
SC
Date:
2/1/2026
5
5555555
My husband and I had the best experience with Joe Pessolano and his team at Fairway! We truly appreciate your professionalism, dedication and great communication. Thank you Joe, Destiny and Virginia for always being helpful and ready to answer our questions! This experience was smooth and stress-free. We will definitely recommend you to our family and friends!
Paulina R
Princeton
NC
Date:
2/1/2026
5
5555555
Jessica's assistance throughout the whole process is top notch. She provided us guidance to be successfully obtaining our loan for our new home. Her communication is excellent and we were always informed. She's also available to us all the time when in need or if we had questions.
Burke Tapia
Richmond Hill
GA
Date:
2/1/2026
5
5555555
Joe and Joe's team were very professional. Their customer services and communication were excellent.
Javier G
Princeton
NC
Date:
2/1/2026
5
5555555
I had an outstanding experence working with Kimbery Penrod. She was professional, knowledgeable, and incredibly responsive throughtout the enitre process. I highly recommend her sevices and would definitely work with her again.
Jeromie G
Topeka
KS
Date:
2/1/2026
5
5555555
Alli made the experience great as she was always available for us. She answered questions swiftly and professionally. Although the process at times was daunting Alli kept our business solely based on her and her willingness to assist even after her workday was over.
Robert
Valparaiso
IN
Date:
2/1/2026
5
5555555
Talking to me and making Sure I understood everything. I would definitely do this all over again if i could!!!
Lilian Grace
Newton Grove
NC
Date:
2/1/2026
5
5555555
Working with me remotely while I was working a night shift in Alaska.
Keegan D
Roseburg
OR
Date:
2/1/2026
5
5555555
quick, responsive and overall an easy experience
Edward
Nevada
TX
Date:
2/1/2026
5
5555555
Michelle is very professional. Her knowledge and expertise made my experience great.
Ralph J
Kansas City
KS
Date:
2/1/2026
5
5555555
First how much communication Monica had with me. She was never to busy to update me. Second she would update me and i I would call her to have her explain to me what I was reading and she always broke things down to me and she was so nice about it. She has my full trust. this is the second time ive I've worked with her and it was just as pleasant as the first time. I will only recommend her to friends and family because she is truly the best.
Anthony Michael
San Antonio
TX
Date:
2/1/2026
5
5555555
Alex took care of business
Santo Vincent
Saint Louis
MO
Date:
2/1/2026
5
5555555
Always on top of update us and is great with explanations when curious as first time home buyers.
Amanda
Woodstock
IL
Date:
2/1/2026
5
5555555
Steve has excellent attention to detail, and I'm always impressed with his straightforwardness.
Loretta
Alexandria
VA
Date:
2/1/2026
5
5555555
Easy process with Dave. Thanks!
Nicole Grace
Columbus
IN
Date:
2/1/2026
5
5555555
Dan Holey was extremely helpgul in all phases of acquiring my loan. I had a ton of questions along the way and either Dan had the answers or found out what I was wanting to know
Gregory
Whitney
TX
Date:
2/1/2026
5
5555555
Great communication from the team
Louis
San Tan Vly
AZ
Date:
2/1/2026
5
5555555
Tyler was easy to talk to, knowledgable, honest and forthcoming about what he was able to do, and always responeded to texts, emails, or phone calls in a prompt manner. I am very appreciative of the help he was able to provide for me and my family.
Kenneth
Langhorne
PA
Date:
2/1/2026
5
5555555
Responsive, comprehensive, and excellent attention to detail.
Christopher
Reedsburg
WI
Date:
2/1/2026
5
5555555
bery easy to work with and great communication
Angela Ann
Fortville
IN
Date:
2/1/2026
5
5555555
easy contact
Theodore
Philipsburg
PA
Date:
2/1/2026
5
5555555
Sometimes this process can be full of jargon. Scott was always willing to explain everything and help us navigate through choices.
Jacqueline
Lithonia
GA
Date:
2/1/2026
5
5555555
Amy was on top of everything from the start. We are so happy with the way Amy treated us and helped us when we were clueless.
Cheryl
Ogden
UT
Date:
2/1/2026
5
5555555
Carlee was very knowledgeable and attentive
William
West Valley City
UT
Date:
2/1/2026
5
5555555
Amy made all of the hard questions easy. She is always there to answer any question. Her personality is professional and in the same breath friendly.
Clint
Ogden
UT
Date:
2/1/2026
5
5555555
Working with Artis Alexander and his team made the home-buying process smooth and stress-free. Communication was clear, questions were answered quickly, and every step was explained in a way that made me feel confident throughout the process. Professional, reliable, and great to work with I highly recommend.
Tremayne Chanier
Temple
TX
Date:
2/1/2026
5
5555555
Constant communication, being very nice and willing to explain things muiple times and being patient
Darly
San Diego
CA
Date:
2/1/2026
5
5555555
Communication was clear, and our best interests were always at the forefront. Provided to us referals for HELOC pre-construction to allow us to get the ball rolling, and for an Insurance broker to get the best affordable pricing on new home & auto insurance. Incredible service!
Mark A
Osseo
MN
Date:
2/1/2026
5
5555555
Ben made the entire process easy. He always made himself available when needed
Darius Emanuel
Vancouver
WA
Date:
2/1/2026
5
5555555
Justun is great to work with! Always available and willing to help.
Hanna M.
Sunbury
OH
Date:
2/1/2026
5
5555555
I’ve had the opportunity to work with Evan Luck at Fairway for over a year now with purchases and sales, and I can say without hesitation that he is exceptional at what he does. What made my experience truly great was Evan’s consistency, patience, and transparency throughout every step of the process. Real estate transactions can be stressful, complex, and time-sensitive. Yet, Evan has a way of making things feel manageable and clear. He never rushed conversations, always took the time to explain options thoroughly, and ensured I felt informed and confident before moving forward with any decision. Communication is where Evan really shines. His line of communication is always open; calls, emails, follow-ups, you name it. I never once felt like I was chasing information or left wondering what was happening next. He anticipates questions before they arise and proactively addresses them, which makes a world of difference when you’re navigating big financial decisions. Beyond technical expertise, Evan brings a human, grounded approach to his work. He is thoughtful, reliable, and genuinely invested in the outcome, not just in closing a deal, but in making sure the process aligns with your goals and long-term interests. That level of care builds trust, and trust is everything in this industry. If you’re looking for a lender who is knowledgeable, patient, responsive, and deeply committed to doing things the right way, Evan Luck is the person you want in your corner. Working with him has been one of the best decisions I’ve made in my real estate journey, and I wouldn’t hesitate to recommend him to anyone.
Dominique
Beaver Dam
WI
Date:
2/1/2026
5
5555555
Getting credit fixed enough and helped an ignorant couple navigate home buying
Samuel
Fouke
AR
Date:
2/1/2026
5
5555555
Good respinse and communication with clear steps
Samantha A
Kansas City
MO
Date:
2/1/2026
5
5555555
Vic made it great.
Joseph Charles
Salem
AL
Date:
2/1/2026
5
5555555
Communication & transparency
Kyleigh
Chesnee
SC
Date:
2/1/2026
5
5555555
I’ve never worked with a mortgage broker who truly supports my mortgage the way this team does—proactively looking for ways to save me money as interest rates and loan options change, without me having to constantly check in. I usually have a million questions (this is very much outside my area of expertise), and the team is always extremely responsive and never makes me feel silly for asking. They explain things clearly, patiently, and thoroughly. Fairway has an incredible team, process, and level of service. It genuinely feels like having a trusted family member keeping an eye on your biggest investment. I couldn’t recommend them more highly.
Elizabeth H
Louisville
KY
Date:
2/1/2026
5
5555555
The team was on top of everythin, very professional and quick to close.
Samer Cherif
Des Plaines
IL
Date:
2/1/2026
5
5555555
Jennifer was very responsive and answered any questions we had
Mallory
Willis
TX
Date:
2/1/2026
5
5555555
If everything weren't so expensive 😉
Erin Christine
Fishers
IN
Date:
2/1/2026
5
5555555
Very transparent , accesible, Very knowledgeable. Had a great experience overall.
Prabhat
Littleton
CO
Date:
2/1/2026
5
5555555
Communication, friendliness, flexibility. Jenn was great to work with.
Kathleen D
Green Valley
AZ
Date:
2/1/2026
5
5555555
Erin was super friendly above all else and talked me me like a friend. She was always very responsive and got back to me fast when she wasn't available. she stayed on top of things throughout the process and I closed on my new home quickly!
Cameron
Newton
NC
Date:
2/1/2026
5
5555555
This is the second time in less than 6 months that I have had the opportunity to work with Craig Cusick. Craig is very professional, provided excellent communication, and extremely knowledgeable. Without any reservation whatsoever, I would highly recommend Craig.
Stephanie K
Tempe
AZ
Date:
2/1/2026
5
5555555
Chris was fantastic to work with! He was always available to help and kept us informed and updated each step of the way. He made the process for us as first time homebuyers extremely easy and smooth!
Elizabeth Lynn
Miami
FL
Date:
2/1/2026
5
5555555
This is the second time I have used y'all for my loan and both times it was a great experience! I worked with Lindi Lawson, Clarissa, and a few others but unfortunately I can't remember their names. They were professional and answered all my questions in a timely manner and got my loan closed in a reasonable amount of time! Thanks for everyone's help and making it a great and easy experience!
Amy
Pikeville
TN
Date:
2/1/2026
5
5555555
Excellent communication, especially with us as first time home buyers. chris and his team were available every step of the way
Andres
Miami
FL
Date:
2/1/2026
5
5555555
Excellent communication and timeliness
Cole Thomas
Albuquerque
NM
Date:
2/1/2026
5
5555555
Becky was awesome to work with again! always avaikable and efficient as well!
Jennifer E
Lake Geneva
WI
Date:
2/1/2026
5
5555555
Communiction from Kevin was excellent throughout the entire process. He was professional, but also very easy to talk to and kept us updated with good information every step of the way. Would recommend to anyone I know!
Justin
Leeds
AL
Date:
2/1/2026
5
5555555
I was constantly updated on where we were at in the process. Any questions I had were answered quickly and everyone was so kind and made the process so smooth .
Marlena
Clayton
NJ
Date:
2/1/2026
5
5555555
Everything was perfect
Srey
Alton
NH
Date:
2/1/2026
5
5555555
Very personable and helpful
Victoria
Milwaukee
WI
Date:
2/1/2026
5
5555555
He was great!
Bryan Andrew
Lyman
SC
Date:
2/1/2026
5
5555555
Thank you all so much for your haste and attention to detail
Kevin
Georgetown
TX
Date:
2/1/2026
5
5555555
Very easy prices and superb communication to keep the process on track for closing.
Edith C
Olathe
KS
Date:
2/1/2026
5
5555555
Andy was the most polite, patient, and knowledge person to work with. He went above and beyond numerous times for my family and always kept us in the loop of what's going on. He did a fantastic job of explaining the process and helping me understand what needed to be done. I can not say enough good words about this man, and would recommend him to family, friends, and anyone I can! Thank you so much Andy for everything you did for my family! We will always be greatful!
Garrett Scott
Tucson
AZ
Date:
2/1/2026
5
5555555
as first time buyer there was a lot of patience and understanding in the process
Shey Albert
Johnstown
OH
Date:
2/1/2026
5
5555555
Mark makes things easy and fun.. he's a pleasure to work with... he's very open to explaining how things work if you do not understand something.. he's goes to bat for his clients and that's a rare quality to find.. he knows how to give peace of mind.. there definitly needs to be more people like him.. this company will definitely go places and build with people like.. sure a pleasure working with him
Jacob Frederick
Haslet
TX
Date:
2/1/2026
5
5555555
Speed, confidentiality and confidence.
William
Columbus
OH
Date:
2/1/2026
5
5555555
The process was fast and simple.
Patrick
Platte City
MO
Date:
2/1/2026
5
5555555
Pat is always available to answer questions . I feel confident that pat has our best interests in mind!
Ginny
Peoria
AZ
Date:
2/1/2026
5
5555555
Friendl, knowledgeabl, and easy to work with Made the process easy for me
Anthony
Hibbing
MN
Date:
2/1/2026
5
5555555
I recently closed a refinance on my condo with Orlando, and the experience was excellent from start to finish. Orlando was professional, responsive, and transparent throughout the process, clearly explaining options, timelines, and documentation requirements. Communication was consistent, and I always felt informed about next steps. Closing was smooth and on schedule, and the process was handled with a high level of care and attention to detail. I would confidently recommend Orlando to anyone considering a refinance.
Leon
High Ridge
MO
Date:
2/1/2026
5
5555555
Aleida was so helpful and kind no matter the question she was always very clear and she made sure that it was on the same page from start to end thnk you
Armando
Minneapolis
MN
Date:
2/1/2026
5
5555555
Fast communation, answered any questions I had, was always able to get ahold of you if I needed anything.
Nicholas
Villa Park
IL
Date:
2/1/2026
5
5555555
Scott made the process easy. Scott is alway s responsive and professiona.
Charles A
Olathe
KS
Date:
2/1/2026
5
5555555
Jim did A great job in communicating with us and trying to expedite the closing of our home as quickly as possible .
Emily Rose
Ashland
MA
Date:
2/1/2026
5
5555555
Shane is an incredible communicator. We had many questions during the process and wanted to know all of our options. He answered everything quickly and always seemed to be there to serve-even later at night...not expected at all. He locked us in for a great rate and the whole time we felt he was working on our behalf. This was a top notch experience and we will return for future financing because of Shane.
Patricia Christine
Buckeye
AZ
Date:
2/1/2026
5
5555555
Lori made everything easy and smooth. Great communication and I felt comfortable asking questions. I will definitely contact Lori on our next project!
Vanessa
Virginia Beach
VA
Date:
2/1/2026
5
5555555
Great communication. Process was fast both times working with Haven. Really appreciate it.
Heather M
Elkhart
IN
Date:
2/1/2026
5
5555555
Brian is always on top of communication and clear with what next steps are taking place.
Andrea M
Lodi
WI
Date:
2/1/2026
5
5555555
Justin is very responsive and always replied quickly to our questions. He explained everything clearly and thoroughly. Highly recommended!
Yin
Waco
TX
Date:
2/1/2026
5
5555555
Overall great experience. Easy to work with. Quick responses.
Jennifer
Spring Hill
TN
Date:
2/1/2026
5
5555555
Great communication through the whole process. You have a great team working with you.
Michael
Trussville
AL
Date:
2/1/2026
5
5555555
Kyle was communicative and clear with stages and expectations of the process. Always willing to take a call or answer a text. Super easy process. Will definitely use his services again if the opportunity comes up.
Robert Ellis
Fayetteville
GA
Date:
2/1/2026
5
5555555
Dennis was very responsive to my question, even after hours. He explained everything . No questio was silly
Elizabeth
E Northport
NY
Date:
2/1/2026
5
5555555
Jill was very helpful in preparing us with what was needed in a timely manner.
MacKenzie
New Salem
ND
Date:
2/1/2026
5
5555555
Communication was great. Very friendly.
Kaleb
Sandersville
GA
Date:
2/1/2026
5
5555555
Staff was patient and answered any questions that I may have had . I was provided with details during each step during this proces.
Kasey
Akron
OH
Date:
2/1/2026
5
5555555
Shea did a great job and made the loan process smooth and easy from start to finish. He was always helpful, quick to respond, and took the time to explain everything so it was easy to understand. He stayed on top of the details and kept things moving, which made the whole experience much less stressful. I really appreciated his professionalism and support throughout the process and would definitely recommend Shea to anyone needing a solid loan officer.
Rowdy
Hampton
GA
Date:
2/1/2026
5
5555555
Jason was very prompt at answering questions. We were dealing with an Oregon Bond program and it was something new for him as well. We crossed the finish line, but I felt like we were both misled on the requirements of this program and that caused delays. It almost was anticlimactic when we finally did close because we had sat waiting quite q few times that we were told it would close by. Not anyone's fault really, but if Jason deals with this program again he'll know better what is required and it will flow easier.
Lisa L
La Grande
OR
Date:
2/1/2026
5
5555555
We appreciated that Kevin made the loan process go so smoothly.
Diane M
Cheyenne
WY
Date:
2/1/2026
5
5555555
Keli was mad has always been honest. That made us trust her.
Kenneth Earl
Wetumpka
AL
Date:
2/1/2026
5
5555555
From the time we stated that we were intrested in buying this property Mary went to work. She kept us abrested of what she was doing and what we needed to do. When you contact her be ready to get the ball rolling. I mean within 24 hours she will have your loan started. She moves fast. She is proessional yet personal. I appericate all the guidance she gave us through this process. Mary is GREAT! If i am interested in another property i will call Mary. Thanks
Irving Ray
Fairburn
GA
Date:
2/1/2026
5
5555555
Everything
Kaleb
Portland
IN
Date:
2/1/2026
5
5555555
First time homebuyer, Jennifer and her team made it easy to navigate through the process of obtaining a loan. black and white clarity and no guess work throughout
Andrew
Oakdale
PA
Date:
2/1/2026
5
5555555
She worked her magic to help me the best way possible. She was very responsive. And so friendly!
Jennifer D
Joliet
IL
Date:
2/1/2026
5
5555555
Everyone is great there and I appreciate all the help that you have provided...thank you so much
Jennifer J
Cheyenne
WY
Date:
2/1/2026
5
5555555
Great experience very friendly and helpful thank you
Sherry L
Austin
MN
Date:
2/1/2026
5
5555555
The excellent communication by Steve and the entire team made the loan process smooth and efficient.
Edward Randall
Saluda
VA
Date:
2/1/2026
5
5555555
Hazels communication , transparency and patience with me was unparalleled. Very grateful !
Paul Joseph
Moultonborough
NH
Date:
2/1/2026
5
5555555
Tanja and her team went the extra mile to make sure not only to close on time but also that we were happy with with everything and understood everything.
Taylor N
Andrews
TX
Date:
2/1/2026
5
5555555
Orlando 's patience, quick response and transperancy in the deal.
Nagashayanam Hampasa
Saint Peters
MO
Date:
2/1/2026
5
5555555
I tell you this. Brad and his team were good and understood what was needed. Brad himself really made buying this house a great choice for us. Anytime we had a question or just an update either news or associate would email or call to inform. If we would known about his team and since I went with a VA loan I would have chose him long ago instead of the person I first went with and it was a failure. With him and his team we were able to build our last forever home on our land. Thank you for everything you and the team done for us.
Jeffrey Alan
Hubbard
TX
Date:
2/1/2026
5
5555555
Max was absolutely incredible throughout our entire home-buying journey. From day one, he went above and beyond to make sure we understood every step of the process and always made himself available for questions—no matter how big or small. What really stood out was his honesty, patience, and dedication to doing what was truly best for our family. Our first home attempt fell apart, and at the time it was incredibly stressful and disappointing. Max’s knowledge and attention to detail ultimately saved us from moving forward with a home that couldn’t be financed, saving us thousands of dollars and a lot of future headaches. Instead of pushing us forward just to close a deal, he genuinely looked out for us and helped guide us in the right direction. The second time around took time, persistence, and a lot of coordination, but Max never wavered. He stayed calm, encouraging, and proactive through every hurdle. He explained things clearly, kept us informed, and made what could have been an overwhelming process feel manageable and even reassuring. Buying a home is one of the biggest decisions a family can make, and having someone like Max in your corner makes all the difference. We are incredibly grateful for his hard work, professionalism, and care. If you’re looking for a loan officer who truly has your best interests at heart, Max is the one you want.
Christopher L
Bronson
FL
Date:
2/1/2026
5
5555555
the referral from Grand Valley Bank and thiery're sharing of my financial info, I was pleasantly surprised at how effortless it was for me.
Timothy Owen
Grand Junction
CO
Date:
2/1/2026
5
5555555
what a great experience! very attentive anytime i called for assistance and the positive reassurance in every stage was incredibly refreshing.
Tristan
Dorr
MI
Date:
2/1/2026
5
5555555
Terry was always polite and friendly. He was knowledgeable about the process and was always available to speak with me and answer questions. He was quick to reply to my messages and was always available to help in any way he could.
Jacey
Chatsworth
GA
Date:
2/1/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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