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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Jason was very thorough keeping us updated on our loan process. He was able to answer all of our questions very quickly. Jason is a great person and knowledgeable about financing. This was our 2nd loan with Jason Smith and I will refer anyone I come across looking for a property loan or refinance. Thank you so much Jason.
James G
Peoria
AZ
Date:
12/20/2025
5
5555555
Kelly- She's the best.
Jonathan
Charleston
SC
Date:
12/20/2025
5
5555555
He was very knowledgeable, had amazing communication, and did everything he could to make sure we had an amazing closing.
Sean
Powell
WY
Date:
12/20/2025
5
5555555
Best in the business. Couldn't ask for anyone better to work with.
Curtis Ray
Star Tannery
VA
Date:
12/20/2025
5
5555555
we were included and had no issues reaching anyone. Extremely friendly
Sherry
Lenoir
NC
Date:
12/20/2025
5
5555555
Holly was outstanding and took a ton of time to walk us through all of the steps. Made us feel valued and like we mattered.
Jonathan
Lancaster
PA
Date:
12/20/2025
5
5555555
Ryans keen attention to detail and constant communication was incredible and made the process so easy.
William
Colonial Hgts
VA
Date:
12/20/2025
5
5555555
Vinnie was a pleasure to deal with.
Dennis
Rocky Point
NY
Date:
12/20/2025
5
5555555
Everything from pre-approval letter to closing, All good
Tam
Chicago
IL
Date:
12/20/2025
5
5555555
Deana very sweet , firm , && intelligent in what she does . Made me feel like a friend & family .
Rachel
Byhalia
MS
Date:
12/20/2025
5
5555555
Promptness and communication was great through out our experience
Ronzai
Spokane
WA
Date:
12/20/2025
5
5555555
Fast turnaround and excellent service. The application process was straightforward and efficient, and I had approval in less time than I expected.
Dennis
Great Falls
MT
Date:
12/20/2025
5
5555555
You did everything you could for months to get us approved and to close on building our dream home.
ABBY
Anderson
IN
Date:
12/20/2025
5
5555555
Tim is great in every aspect of his job ! Very knowledgeable and very passionate. He answered every question we had threw out the process!
Christina
Claremont
NC
Date:
12/20/2025
5
5555555
Holly is a great communicator & was on top of all the details of both loans. She & Don Waters go above and beyond to make sure things are done correctly.
Anne Marie
Atlantic Beach
NC
Date:
12/20/2025
5
5555555
We cannot recommend Anna and her team highly enough. This is the second home she has helped us purchase and once again she exceeded our every expectation. Her knowledge of the mortgage process is outstanding, and she took the time to clearly explain every step,making our experience smooth and manageable once again. Until next time Anna!!
Melissa K
Eagle
ID
Date:
12/20/2025
5
5555555
Extreemly thorough!
Craig S
Marshall
TX
Date:
12/20/2025
5
5555555
All of our questions were answered in a timely manner. The entire team; Rachel, Taylor, Trish and all of the folks involved were professional and seemed to care about the transaction. Good experience.
Barry W
Center Point
TX
Date:
12/20/2025
5
5555555
Exceptional communication by Jessica & Tori.
Malcolm Dan
Oro Valley
AZ
Date:
12/20/2025
5
5555555
Easy, great communication.
Tanya L
Monroe
GA
Date:
12/20/2025
5
5555555
Everything about finding the correct loan for our situation down to getting everything done so quickly was just amazing!! It was so easy.
Andrea R.
Deland
FL
Date:
12/20/2025
5
5555555
The process was incredibly easy and Rich answered all my questions :)
Alec S
Woodstock
IL
Date:
12/20/2025
5
5555555
Constant communication and clarity
Jessica Boyce
Fredericksburg
VA
Date:
12/20/2025
5
5555555
I felt comfortable and I felt like Tyrell and her team truly cared about our experience making this as smooth and easy as possible.
Lindsey Ann
Creswell
OR
Date:
12/20/2025
5
5555555
Paige and her team were extrodinary. The customer service was excellent - best experience I've ever had!
Jose Rene
Corp Christi
TX
Date:
12/20/2025
5
5555555
She secured a good rate and communicated with all parties, she was a pleasure to have as our lender.
Ryan John
Sedona
AZ
Date:
12/20/2025
5
5555555
Great communication, smooth process with no delays
Monica
Stony Brook
NY
Date:
12/20/2025
5
5555555
He was attentive to my needs
Lizabeth
Mcdonough
GA
Date:
12/20/2025
5
5555555
Brittney was an absolutely fantastic mortgage broker! Her communication was excellent, she kept me informed throughout the entire process and was always available to answer my questions. She was incredibly friendly and overall very helpful, making the entire mortgage process seamless and stress-free.
Stephen
Pueblo West
CO
Date:
12/20/2025
5
5555555
Communication very quick responses and informing
Abdiel
Cheyenne
WY
Date:
12/20/2025
5
5555555
The communication that Kevin provides his clients is the good standard.
Brady James
Birmingham
AL
Date:
12/20/2025
5
5555555
Vinh is very easy to understand on the phone, which is great because there's a lot of phone calls when you're going through the mortgage process. He's also very ready to communicate via text and email.
Jessica M
Saint Louis
MO
Date:
12/20/2025
5
5555555
I highly recommend Fairway Home Mortgage Corporation and loan officer Michelle McConville. Michelle was extremely helpful throughout the entire loan process, guiding me every step of the way and always taking the time to explain things clearly. She was responsive, knowledgeable, and made the process feel smooth and stress-free. Thanks to her dedication and support, I felt confident and well-informed from start to finish.
Elvia Jetzabel
Calexico
CA
Date:
12/20/2025
5
5555555
Andrea and her team are awesome! Smart, responsive, helpful, and friendly.
Lindy Cameron
Salisbury
NC
Date:
12/20/2025
5
5555555
He was quick to respond and helped to educate and guide me through the whole process
Steven
Temple
TX
Date:
12/20/2025
5
5555555
Hayden kept a very positive attitude throughout the entire process. kept me informed and always willing to answer any question. but most of all he kept the positive attitude and reassured me that we were in good hands. we Provided a date and he did everything in his power to make it happen! Thank you bud
Jose
Cleburne
TX
Date:
12/20/2025
5
5555555
Cale helped every step of the way explained everything and was always available great experience
Donald
Pomfret Center
CT
Date:
12/20/2025
5
5555555
Absolutely amazing working with Jonny! He broke down everything that was talked about, made sure we were always on the same page, and never left out details when explaining . Answered messages back within 30min-1hour ALWAYS! He made his step helping of the home buying process super understanding and easy for me. Would definitely recommend him to everyone!
Samantha
Chesterton
IN
Date:
12/20/2025
5
5555555
Good communication and friendly office
Christa Marie
Clarkdale
AZ
Date:
12/20/2025
5
5555555
We couldn't have done it without Tammy's help!
Vincent
Goffstown
NH
Date:
12/20/2025
5
5555555
Everyone was available when we had questions.
Brian Keith
Cape Coral
FL
Date:
12/20/2025
4
4444444
what made it great was the communication and the smooth proces!
Nimsi
Tucson
AZ
Date:
12/20/2025
5
5555555
Super communicative about our mortgage options. Available through a lot of different channels. Really patient with all the questions we had as first-time home
Aria
Shoreview
MN
Date:
12/20/2025
5
5555555
Chuck was available to patiently answer our questions and provide options for the different choices we needed to make through the process.
Robert
Fort Scott
KS
Date:
12/20/2025
5
5555555
Jen is amazing! She was so helpful and responsive to every little hiccup we encountered along the way
Katie P
State College
PA
Date:
12/20/2025
5
5555555
Coming into this experience I had no idea what anything was and if I had any questions or concerns Brittney made sure to explain what everything was. Very quick to respond to any questions I had. Would definitely use again!
Amber
Forsyth
GA
Date:
12/20/2025
5
5555555
Constant contact and always answered my questions
Beth Ann
Stow
OH
Date:
12/20/2025
5
5555555
Kevin did a phenomenal job of guiding us through the loan process. He made sure we where informed of all of our options and helped us lower our rate!
Emily R
Jemison
AL
Date:
12/20/2025
5
5555555
Nathan and his team are always so wonderful to work with! The communication is prompt and clear, we never have any surprises on the loans they do! I am always confident that we will close on time and without any issues when my clients work with Nathan. Highly recommend!
Katie
Bryan
TX
Date:
12/20/2025
5
5555555
this closing with Zach went very smooth vss my experience of my prior 12 or so closings
Jeffrey
Holiday Island
AR
Date:
12/20/2025
4
4444444
No thanks .....
Michael James
San Diego
CA
Date:
12/20/2025
5
5555555
Smooth process. Nate answered all questions and eased all concerns and was very responsive
Juanita
Kansas City
MO
Date:
12/20/2025
5
5555555
Jennifer worked hard and kept me in the loop on everything that was happening .
Joel Thomas
Monticello
AR
Date:
12/20/2025
5
5555555
Great communication, prompt service
Jarrett
Graham
WA
Date:
12/20/2025
5
5555555
Company went all out for my family worked diligently to get a mortgage for our new house before winter. Thank you Fairway.
Renne
New Bedford
MA
Date:
12/20/2025
5
5555555
Jason was a pleasure to work with. His communication with me, the buyer, and the title company was amazing. We never had to wonder where we were in the lending process, and he hit every mark on or before the deadline. I will always be happy to refer him to any of my clients.
Karen
Livingston
TX
Date:
12/20/2025
5
5555555
Erin has an incredible, efficient, and knowledgable team. Especially Millie Davis, this will make my 4th housing transaction working with her and I keep coming back for a reason.
Yasrian
Upper Marlboro
MD
Date:
12/20/2025
5
5555555
Steven worked hard to get my closing done on time despite some roadblocks.
Brett
Papillion
NE
Date:
12/20/2025
5
5555555
Prompt communication/follow-ups. Knowledge during conversations.
Richard
Hurricane
UT
Date:
12/20/2025
5
5555555
Made the whole process very simple and easy. Alex was always very easy to get a hold of.
Lindsey
Genesee Depot
WI
Date:
12/20/2025
5
5555555
Great communicator and very informative. Overall pleasant experience.
Michael A
Saint Louis
MO
Date:
12/20/2025
5
5555555
The ability to refinance as rates reduce with limited cost is a great approach for our financial situation. The team makes it a very efficient process .
Kevin M.
Crestwood
KY
Date:
12/20/2025
5
5555555
Sound financial advice and always being able to reach Troy, Ann, and Danielle with any questions.
Maria
Estelline
SD
Date:
12/20/2025
5
5555555
Kept me informed about the process
Laura
Sonora
CA
Date:
12/20/2025
5
5555555
Laura and her team are AWESOME!
Patricia
Copperas Cove
TX
Date:
12/20/2025
5
5555555
Nicole made everything super simple and quick. Every interaction was genuine and professional. At every step she truly wanted to help and in the end, she helped me close on a home that the previous loan officer said I wouldn't be able to! All in a months time. I'm beyond grateful.
Stephen R
Grand Junction
CO
Date:
12/20/2025
5
5555555
Amy was so good at goving giving advice when needed and walked me through the whole process very thoroughly. Communication was great and she walked me through everything as well as answering all my questions. She answered all my calls, texts , and emails cery quickly and helped keep me from stressing even when we had issues.
Hannah
Bismarck
ND
Date:
12/20/2025
5
5555555
The friendly fun atmosphere and great communacation. The knowledge he had made it easier to go through is process.
CHAD
Pine Bluffs
WY
Date:
12/20/2025
5
5555555
Working with Nate was a great experience. He was excellent with the numbers, very responsive, and always took the time to answer our questions. He consistently provided clear data and guidance, which helped us feel confident in the decisions we were making during the home-buying process.
Dannielle R
Kansas City
MO
Date:
12/20/2025
5
5555555
Kelly and team are super responsive, helpful and guide you through the whole process of home buying or refinancing. It is a pleasure to work with such a dedicated group of professionals. I won't use anyone else!
Mary Elizabeth
Mt Pleasant
SC
Date:
12/20/2025
5
5555555
Everything was well explained, any question I had was answered clearly and quickly . The process could not have been easier.
Julie
Savannah
MO
Date:
12/20/2025
5
5555555
Chris is an awesome person to work with. He just takes his time and really helps you out with everything that needs to be taken care of thank you so much for everything y'all did. I appreciate it.
Kyla
Great Falls
MT
Date:
12/20/2025
5
5555555
Taylor was always quick to answer and always super helpful
Anna
Hollis
OK
Date:
12/20/2025
5
5555555
Well rounded advice, great communication, generous sharing of personal experience with properties, thorough exploration of options , patience with our questions and a good sense of humor.
Trudy
Milwaukee
WI
Date:
12/20/2025
5
5555555
This is my first experience at buying a house and Minerva Simpson made it easy. She was with me at every stp and explained each process to be taken and answered all my questions with complete honesty and transparency. She made the process simple to understand and go through. Wonderful service!
Faye Jean
Harlingen
TX
Date:
12/20/2025
5
5555555
Dennis made this process incredibly easy with great communication and friendly service
Kaitlyn
Nevada
OH
Date:
12/20/2025
5
5555555
Chris is very responsive
Nicholas
Shoreview
MN
Date:
12/20/2025
5
5555555
Jennifer and Siobhan made the whole process amazing and smooth, if i ever buy again I know excatly who to call!
Jose D
Royse City
TX
Date:
12/20/2025
5
5555555
She is easy to work with, very knowledgeable and answered all the questions I
John
Winnemucca
NV
Date:
12/20/2025
5
5555555
Amy was very informative, patient and communicative. Amy will keep you updated on specific items and information needed. Amy will make the process as smoothly as possible. Amy was a perfect fit for us .
Sonia Y
Snellville
GA
Date:
12/20/2025
5
5555555
Good person who made his best efforts to complete tasks quickly and efficiently.
Patrick
East Windsor
NJ
Date:
12/20/2025
5
5555555
The effort that was put in at the last minute to help us get approval for the loan. Tammy and her team were excellent throughout the the process always in communication with us.
Sonia
Goffstown
NH
Date:
12/20/2025
5
5555555
Mike was a fantastic partner in the mortgage acquisition process. He walk us through the steps with clarity, warmth, and patience. We are truly appreciative of his guidance and support.
Petros
Pittsford
NY
Date:
12/20/2025
5
5555555
Jessica was an amazing help in the process of home buying as well as Tori , someone who helps on Jessicas side ! Jessica , Tori ... Thank you guys so much for the amazing and honestly effortless (on my end) experience you guys provided . I hope for many more in the future !
Christopher James
Sierra Vista
AZ
Date:
12/20/2025
5
5555555
Working with Karen Frye was an amazing experience from start to finish. They were incredibly knowledgeable, patient, and always willing to answer my questions. The entire home-buying process felt smooth and far less stressful thanks to their guidance and clear communication. I truly felt supported every step of the way and couldn’t be happier with the outcome. I highly recommend Karen Frye to anyone looking to buy a home!
Hannah
Manteno
IL
Date:
12/20/2025
5
5555555
Scott and team were absolutely amazing
Francis
Pelham
AL
Date:
12/20/2025
5
5555555
Great communication and team work between Regina my real estate agent, and myself to ensure things went smoothly
Tyler
Chandler
AZ
Date:
12/20/2025
5
5555555
Everyone has been very nice, helpful and very quick to respond when I had questions. you have made the process very easy.
Meagan
Juliette
GA
Date:
12/20/2025
5
5555555
Not having to give all the paperwork each time is great
Richard
Leesburg
VA
Date:
12/20/2025
5
5555555
Pam was excellent in responding to our questions throughout the process. Our experience being "OK" was probably primarily other sources causing delays in our closing.
Katherine Joyce
Abbeville
AL
Date:
12/20/2025
5
5555555
We had a few issues and Deana work very hard to get them fixed
William
Coldwater
MS
Date:
12/20/2025
5
5555555
The work of José Salazar and his team has been more than excellent! Both he and Tony made our first home-buying experience so easy and enjoyable that we truly went through every step of the process with joy and enthusiasm. They made it not tedious at all. Excellent professionals and very humane people. We will always recommend them, and if we ever had to buy again, we would definitely choose this amazing team again!
Cristina Lorena
Marseilles
IL
Date:
12/20/2025
5
5555555
Jenna explained everything, broke down figures for us and emailed numbers to us so we could understand everything and how much we would be paying.
Natalie Virginia
Damascus
MD
Date:
12/20/2025
4
4444444
Communication
Kaleigh
Aurora
CO
Date:
12/20/2025
5
5555555
Amazing communication and the best support on every issue of the transaction!
Jeremy
Prescott
AZ
Date:
12/20/2025
5
5555555
When buying a home we had no idea what steps or information went into the process. We had always previously rented, so we were not prepared for the steps needed to process a first home. Brad and his team were fantastic to work with. They helped us through every step and question we had to get the home we wanted. They provided support and communication along with recommendations for things we were uncertain about. I would gladly recommend anyone use their services moving forward.
Nicholas
Abingdon
IL
Date:
12/20/2025
5
5555555
Jimmy was incredible.
Rodrigo
Upton
MA
Date:
12/20/2025
5
5555555
Carrie is thorough and always communicative. She made this process as smooth as possible .
Emily
Geneva
IL
Date:
12/20/2025
5
5555555
knowledgable and responsvive
Robert R
Cornelius
NC
Date:
12/20/2025
5
5555555
Everything went so smooth
Nathan D
Dickinson
ND
Date:
12/20/2025
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated

Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX

Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services

First Military Mortgage Specialist Boot Camp and Home Giveaway

Began servicing loans

Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states

Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com

Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers