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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

For J.D. Power 2023 Award information, visit www.jdpower.com/awards
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555

Everything was Perfect! Thank you Tina!!

Tracy
Camano Island
WA
Date:
7/26/2024
5
5555555

I appreciate his knowledge and help throughout the whole process.

Desiree
River Falls
WI
Date:
7/26/2024
5
5555555

Tony Tabrizi, I would say is the only reason why it went great.

Floyd
Joliet
IL
Date:
7/26/2024
5
5555555

Rich answered my calls late at night when I got off of work. He explained alot of what was going on in the market and has given me very helpful advice.

Amy
Elyria
OH
Date:
7/26/2024
5
5555555

Kept us informed at every step

Margarita
Aurora
IL
Date:
7/26/2024
5
5555555

Chris and Team Fairway helped during every step of the process with educating us on the details to understand exactly what to expect.

Nicholas
Johns Creek
GA
Date:
7/26/2024
4
4444444

He is very professional, he explains the loan to you and answers all your questions and does not take long to respond.

Neri
Clifton
NJ
Date:
7/26/2024
5
5555555

Really enjoyed working Aaron, Jim, Heather, and the rest of the team! Really appreciate all the great communication!

Andrew
Fort Worth
TX
Date:
7/26/2024
5
5555555

YOU KEPT US IN THE LOOP

Angela
Portland
IN
Date:
7/26/2024
4
4444444

The flexibility and commitment was great since we lived all the way in Hawaii

Nicholas
Joshua
TX
Date:
7/26/2024
5
5555555

Thank you Regina! You were amazing!!

Gissell
Phoenix
AZ
Date:
7/26/2024
5
5555555

Communication

Anne
Date:
7/26/2024
5
5555555

Andy was always readily available to answer questions and give reassurance.

Debra
Kansas City
MO
Date:
7/26/2024
5
5555555

Lorie and team make the home loan process simple and have excellent communication. Highly recommend.

David
Buena Vista
CO
Date:
7/26/2024
5
5555555

Kevin is very attentive and knowledgeable. His team worked quickly to get the job done.

Nicholas
Havre De Grace
MD
Date:
7/26/2024
5
5555555

Jill was so friendly, respectful, courteous, KNOWLEDGEABLE, and communicative! It was such a pleasure working with her and her team!

Kristin
Battlefield
MO
Date:
7/26/2024
5
5555555

The communication and personal care of T. Branson, always ready and willing to answer questions.

Phil
Lenexa
KS
Date:
7/26/2024
5
5555555

He was very efficient and very patient with us and our many questions.

Doris
Mesa
AZ
Date:
7/26/2024
5
5555555

Kristen was super kind and friendly. She was transparent which I really appreciate. She was super knowledgeable with all the numbers and process, and her communication was thorough and often. I was very happy with Kristen and would refer her or use her again! when that time comes! Thank you Kristen!!

Susan
Lincoln
NE
Date:
7/26/2024
5
5555555

She was knowledgeable, very approachable and always ready to answer any question.

Alejandro
Midland
GA
Date:
7/26/2024
5
5555555

Tyler made sure that I was kept up to date throughout the process.

Ronald
Lake Havasu City
AZ
Date:
7/26/2024
4
4444444

There was clarity, patience, and a sense of protection working with Pamela. She handled everything with care and really took time to know our situation and cater to us every step of the way. For that we are truly thankful working with her.

Gardner
Indianapolis
IN
Date:
7/26/2024
5
5555555

This was our second time working with Linda. For our second home, we initially went with a different lender. Over a year of looking and 20+ I accepted offers, we went to Linda. Two offers later we got an accepted offer! Linda is knowledgeable and always readily available for her clients. Cannot express how amazing she is and how thankful we are for her help. We would recommend Linda for any mortgage needs a million times over!!

Melissa
Date:
7/25/2024
5
5555555

Malcolm and his team at Fairway Mortgage are the best in the business! They were professional yet friendly and made us feel like family. They were with us all the way from start to close. Responses to our questions or concerns were prompt whether via phone call, email, or text. We highly recommend that you choose Malcom and his team at Fairway Mortgage when you are in the market for a new home. Regards, Debbie Borkman

Debbie Borkman
Date:
7/25/2024
5
5555555

Good communication

Manuel
Brown Deer
WI
Date:
7/25/2024
5
5555555

The communication with josh and just getting all the stuff in order to make it happen

Eric
Wisconsin Rapids
WI
Date:
7/25/2024
5
5555555

Great experience with a VA loan other lenders couldn’t get to the finish line!

Dylan Bard
Date:
7/25/2024
5
5555555

Jason white did a fantastic job keeping us update to date with the whole process and answered every question I had quickly and made sure I was taken care of every step of the way will definitely be using fairway agian in the future!

Zachary
San Tan Valley
AZ
Date:
7/25/2024
5
5555555

Good communication Friendly service Answered questions promptly

Joseph
Indianapolis
IN
Date:
7/25/2024
5
5555555

Rob is knowledgeable and responsive, and he works tirelessly to provide value to clients.

Mike N
Date:
7/25/2024
5
5555555

Rob is creative, attentive, and professional. He made an intimidating process feel manageable, and everything went very smoothly.

Michael
Edgewater
MD
Date:
7/25/2024
5
5555555

5.0 Stars!

Austin Helms
Date:
7/25/2024
4
4444444

Kelsey made it happen when we thought it would fall through due to money issues!

Quoshon
Paragould
AR
Date:
7/25/2024
5
5555555

Matthew went over the top to help us

Sandee
Burgaw
North Carolina
Date:
7/25/2024
5
5555555

Michael was absolutely incredible to work with. He would answer questions at all hours of the day. I was two hours behind and would text him at night and he would respond. He was honest, hard-working and hugely insightful. We would not have bought a house with anybody else and we will work with him on any future purchases.

Jacques
Tampa
FL
Date:
7/25/2024
5
5555555

Very responsive team, easy to access materials. Made the process so easy and efficient. Thank you!

Margaret
Lake Forest
IL
Date:
7/25/2024
5
5555555

Jason always goes the extra mile!! He has helped me twice with loans and has FAR EXCEEDED any expectations!! Angela is AWESOME as well!!

Kathleen
Caldwell
ID
Date:
7/25/2024
5
5555555

Would definitely recommend. I appreciate their team taking their time to make sure they did everything they could to assist us

Jay Bee
Date:
7/25/2024
5
5555555

Taylor is an amazing lender! He saved a transaction that I had for my buyer where another lender dropped the ball big time. He’s extremely professional and communicative. He closed the transaction in 10 days! I would highly recommend him if you’re looking to purchase a home!

Brandy Defount
Date:
7/25/2024
5
5555555

Very helpful timely updates. Explained all aspects of what we were goi g through.

Laura
Sonora
CA
Date:
7/25/2024
5
5555555

Nichole is incredibly fast and responsive throughout the home buying journey! Over the last year, we have reached out to Nichole a few times when we've found a home we're interested in and it's always a tight turnaround (i.e. offers due within 1-2d). Nichole quickly collected all of the documentation needed and got us approved for a home loan, and she also secured a 3w close, which was critical in this competitive market. Thank you for your partnership, Nichole!

McKenna
Seattle
WA
Date:
7/25/2024
5
5555555

Christine made sure the whole process went smoothly for all parties involved, and explained anything we had questions about. She made the process of buying a house so much easier than it could have been. Thank you again, Christine!

Joseph
Akron
OH
Date:
7/25/2024
5
5555555

Kathy was so patient with every question we had (and we had a LOT) and always replied in a very timely manner! No question too big or too small. We could tell she really cared about us as clients and went the extra mile to make sure we were comfortable and confident in every decision we had to make, every form we had to sign, and every step of the way in buying our first home. I couldn't have asked for a better experience overall. Thank you Kathy!

Hali
Beech Grove
IN
Date:
7/25/2024
5
5555555

Zach helped me work thru the process. He identified all the supporting documents I would need to help get this loan approved. Communication and interface with the app was great and helped expedite the exchange of information.

Scott
Belmont
NH
Date:
7/25/2024
5
5555555

Communication, responsiveness, honesty, integrity, and consistency. All rated A+ working with Heidi and her team. Honestly, we can’t imagine going to anyone else for our mortgage needs.

David
Gilbert
AZ
Date:
7/25/2024
5
5555555

Chris Davis was amazing to work with! He was always very responsive & had great follow up (even on the weekend!) I would highly recommend working with him for any of your mortgage needs

Kristen Milianti
Date:
7/25/2024
5
5555555

Tanner was very available and quick to respond. He communicated well and kept us up to date with the loan process and answered any questions we had a long the way!

Jordan
Kansas City
MO
Date:
7/25/2024
5
5555555

Accurate information and prompt return of calls and email. Highly customer focused!

Bill and Marsha
Date:
7/25/2024
5
5555555

It was helpful having multiple people helping through one phone number. Quick replies and organized!

Alexandra
Louisville
KY
Date:
7/25/2024
5
5555555

Scott was incredibly helpful and made the process easy. He checked in along the way to make sure everything was where it was supposed to be and was always available for questions. 10 out of 10 experience.

Aaron
Boise
ID
Date:
7/25/2024
4
4444444

Kind and responsive

Hoo
Longview
TX
Date:
7/25/2024
5
5555555

Tony is an excellent professional. He is involved from the beginning to the end of the process. He always gives accurate recommendations to the client to obtain the loan.

Mary
Date:
7/25/2024
4
4444444

The turley team was able to answer any questions we had. During the process.

Jeffrey
Indianapolis
IN
Date:
7/25/2024
5
5555555

Great communication and very understanding patient with me.

Markus
Rock Springs
WY
Date:
7/25/2024
5
5555555

Brian was referred by our realtor and overall, I’m pleased with the services he provided as our lender. He was easy to communicate with, responsive and thoroughly explained the entire process. I wouldn’t hesitate to use Brian for your home buying needs.

Scott Taylor
Date:
7/25/2024
5
5555555

Kyle worked very hard to ensure we closed on time and answered any questions we had throughout the process.

Laurin
Date:
7/25/2024
5
5555555

Kyle's service is top notch. He works very hard to assist you in any way he can, and he was always very knowledgeable and informative throughout every step of the process.

Thomas
Date:
7/25/2024
5
5555555

Leslie is rockstar. Truly carried us through an unfamiliar and complicated process, and we wouldn’t have gotten into our house without her. Alisa and I had the best experience!

Tyler
Los Angeles
CA
Date:
7/25/2024
5
5555555

From Isabella and Sean: Cynthia and Fairway has truly been a blessing to us! We appreciate all they do ❤️

Isabella Barnett
Date:
7/25/2024
5
5555555

She was such a sweet kind patient Person

Kenicia
Washington
GA
Date:
7/25/2024
5
5555555

Professional, punctual and knowledgeable

Cameron
Shakopee
MN
Date:
7/25/2024
5
5555555

Ray Campbell is an outstanding Loan Officer. He is very knowledgeable and is able to show various loan options to make sure you are getting the best loan that fits your needs. His knowledge and expertise in mortgage shows on your initial conversation. You will know immediately that you are working with a true professional. I highly recommend Ray Campbell and his team for any of your mortgage needs. Whether its for your first home purchase or if your needing to refinance, his team is amazing.

David Chavez
Date:
7/25/2024
5
5555555

Great team ,

Olajuwon
Avon
IN
Date:
7/25/2024
5
5555555

Brian and his team were so easy to work with and extremely informative. Made the entire process stress-free.

Crystal
Port Washington
WI
Date:
7/25/2024
5
5555555

5.0 Stars!

Jessica Reardon
Date:
7/25/2024
5
5555555

Drew and the team were really just incredible. This is my second time using fairway and I’ll never get over how quick, efficient, pleasant and professional the whole team is.

Jessica
Monson
MA
Date:
7/25/2024
5
5555555

April was always available to help. Our situation was not the norm and she always gave good suggestions and scenarios to consider. I really felt like she had our best interest in mind.

Deborah
Matthews
NC
Date:
7/25/2024
5
5555555

You guys made it so easy to buy n move into ournew home 😁

Katherine-Lee
Safford
AZ
Date:
7/25/2024
5
5555555

Complete and quick

Joseph
Effort
PA
Date:
7/25/2024
5
5555555

Na……….. ….

Albert
Hampton
GA
Date:
7/25/2024
5
5555555

Great communication, easy smooth process!!!

Katherine
Loganville
GA
Date:
7/25/2024
5
5555555

Great communication., reached out by phone

Anna
Burgaw
North Carolina
Date:
7/25/2024
5
5555555

Ray is incredibly knowledgeable and guides his clients through every step of the home buying process with patience and clarity. His dedication to finding the best mortgage solutions for his clients is truly commendable. Ray's communication skills are top-notch! If you're looking for a reliable and skilled mortgage professional, I highly recommend Ray.

Leticia Ramos
Date:
7/25/2024
5
5555555

Matt was always available and patient. He was always very clear in explaining things. He was very diligent to make sure my accelerated deadline was met.

Nicole
Bolton
MA
Date:
7/25/2024
5
5555555

Personalized, friendly, and super responsive! We are so grateful for how easy you made our home purchase.

Lauren
Phoenix
AZ
Date:
7/25/2024
5
5555555

good knowledge and discussions

David
Mesa
AZ
Date:
7/25/2024
5
5555555

I felt he went above and beyond to help us with our loan and grants.

Jesus
Midwest City
OK
Date:
7/25/2024
5
5555555

Very easy to work with, great communication, very helpful with any questions we had as first time home buyers. Will highly recommend Noel and his team to anyone interested in buying a house!!!!!!

Aaron
Dufur
OR
Date:
7/25/2024
5
5555555

Kim and her team worked daily to get all documents and keep me updated on progress.

RONALD
Jacksonville
FL
Date:
7/25/2024
5
5555555

Very well taken care of.....very nice and helpful....and easy to manage

Greogery
Elberton
GA
Date:
7/25/2024
5
5555555

Clear and prompt communication.

Matthew
Garland
TX
Date:
7/24/2024
5
5555555

Chuck was a pleasure to work with through the entire process. He continue to look out for my best interest during each step.

Bryan Guipre
Date:
7/24/2024
4
4444444

very agile and fast process

Jose
Freeport
IL
Date:
7/24/2024
5
5555555

They made it very easy buying a home. The ease of sending documents over to them.

Jessica
Weatherford
TX
Date:
7/24/2024
5
5555555

Thank you Chelsea and Blake for the last few months on assisting us purchase not one but two homes! We appreciate the excellent service, prompt communication, and some mentorship along the way and we look forward to working with your team again. Thank you!

Slo Z06
Date:
7/24/2024
5
5555555

Tyrell and team went above and beyond to help me close on a property. It was a challenging situation and Tyrell worked all angles to make it happen. Much appreciated!

Scott
Redmond
OR
Date:
7/24/2024
5
5555555

Adam was very responsive during the process and kept myself and all interested parties well informed.

Scott
Wilton Manors
FL
Date:
7/24/2024
5
5555555

It was what i expected as i had confidence in our agent.

Donald
Westampton
NJ
Date:
7/24/2024
5
5555555

Chad was very personable, keep us updated during the entire process, was very positive, and made buying our first home a very pleasant and fun experience.

Jarah
Arkadelphia
AR
Date:
7/24/2024
5
5555555

Taylor was able to provide all requested information very rapidly and this made the entire process less stressful.

Alisha
Norman
OK
Date:
7/24/2024
5
5555555

The whole team

Clarence
Smithfield
NC
Date:
7/24/2024
5
5555555

Working with and having direct contact with Jennifer Janes. Jennifer was helpful and supportive as we searched for and sent documentation to her. We appreciate her time and efforts.

Donna
Wetumpka
AL
Date:
7/24/2024
5
5555555

Mike is incredible. This time last year, we had a lender string us along for 4 months. We assumed it was how things went because we've never bought a house before. We were referred to Mike by my pastor who is a real estate broker. In 30 minutes, he told us to hold off for a year to get more work history to qualify for more. A little less than a year later, we came back to Mike and we got approved for a home loan, found a home, and closed on it in a 45 day period. Everything was seamless. He explained everything thoroughly so my wife and I understood what was happening every step of the way. I will only go through Mike until he retires. Thank you for everything!

Mitchell
Date:
7/24/2024
5
5555555

Ability to be available and answer questions

Katherine
Canton
MA
Date:
7/24/2024
5
5555555

I can't express our appreciation enough for how much Lacy stepped in and saved our entire situation with not only her expertise but some serious hard work, dedication, and extra hours. We found ourselves in a very unfortunate circumstances that had grown beyond our control and Lacy found an alternative, worked late hours, and turned our situation around in remarkable time. She should be given whatever accommodation your organization gives to those who go above and beyond because that is exactly what she did. She could have very easily told us that it was our problem to resolve but she instead showed unflappable poise in a very stressful situation for our family and for our future home. I cannot be grateful enough for her hard work and dedication to our loan and making it all possible in the end. In a world that is saturated with options for lending companies, I am sure that we were at the best place we could have been in that moment because of her. We didn't choose Rome Team because we knew anything about them but now, I would only recommend Rome Team due to Lacy and her extreme dedication to our family's situation. She was not only successful during the difficult exchange, but she was also extremely pleasant to work with, amazing with communication, and extremely personable while always remaining professional.

Ryan
Gardner
KS
Date:
7/24/2024
5
5555555

Everyone was very helpful!! And patient with me

Samantha
Sonora
KY
Date:
7/24/2024
5
5555555

Great organization to work with and very detailed. They explain items that seems complex at first but make them easy for everyone to understand.

Edward
Romeoville
IL
Date:
7/24/2024
5
5555555

Aaron was great!

Tearra-Joy
Shiloh
IL
Date:
7/24/2024
5
5555555

Outstanding communication, responding quickly and working through everything to get us to the finish line. Actively interested in making sure my questions were answered and making my purchase feel like a priority even though I know I’m not the only client.

Jason
Guthrie
OK
Date:
7/24/2024
5
5555555

5.0 Stars!

Bryant Castro
Date:
7/24/2024
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Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Michael Blake
President of Capital Markets
Todd Gavinski
Chief Financial Officer
Paola Kielblock
President of Retail Products
Julie Fry
Chief HR Officer
Randy Allen
Chief Information Officer
John Hotchkiss
Chief Risk Officer
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Joy Knoch
EVP, Training and Operational Support
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Nikki Johnson
EVP, Corporate Closing
Austin Larr
SVP/Area Manager
Shelly Shaw
EVP Corporate Closing
Haley Parker
Chief Business Development Officer

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Founded Marketing HUB


Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level. By encouraging employees to volunteer and help their local communities.
Fairway Careers