Search for something...

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Popular links:
Locations
Podcasts
Homeownership Hub
Fairway Newsroom
Loan Products
Videos
Is this your Fairway Loan Officer?
NAME
NMLS#:
NMLS#
Title:
title here
Email:
email here
VIEW MY PROFILE
Hi, I'm Beacon, Fairway's AI assistant. Click Me!
Fairway Beacon
By messaging Fairway AI, you agree to our Terms of Service and acknowledge our Privacy Policy. View terms →
Skip Navigation
About Us
By The Numbers
In the Community
Careers at Fairway
Locations
Loan Products
Calculators
Videos
Newsroom
Press Releases
Payment information
Payment Assistance
Fairway Next
Homeownership HUB
Homeownership insights podcast
Borrower Resources
Homebuyer Guides
FAQ's
Mortgage Glossary
Contact Corporate
About Us
Locations
Loan Products
Calculators
Videos
Careers
Get started
SEARCH
Menu
MENU
Newsroom

Get the latest company news, consumer tips, and Fairway media in just a few clicks. Browse the Fairway Newsroom.

Homeownership Hub

Homeownership Hub is an all-inclusive resource with content to assist in the home-buying process.

Payment Information

You've closed, what's next? FairwayNEXT provides convenient ways to obtain valuable information about your mortgage loan, such as where to make your first payment as well as who your current servicer is.

Careers at Fairway

So many companies say they “put people first.” If you are ready to join a team that really walks the walk, it’s time to consider a career at Fairway! Discover your future.

Credit Resources
In The Community
Press Releases
Mortgage Glossary
Recent Testimonials
Mortgage Questions
Homebuyer Guides
Borrower Resources
By The Numbers
Contact Corporate
home
About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Efficiency with communicating everything you required to place the loan
Donna
Providence
RI
Date:
6/4/2026
5
5555555
Ashton and his team were amazing! Will recommend them and their amazing work from here on!
Astrid
Sedalia
CO
Date:
6/4/2026
5
5555555
Phil communicated very well with me about the process.
Andrew
Centre Hall
PA
Date:
6/4/2026
5
5555555
Communication
William
Bluffton
SC
Date:
6/4/2026
5
5555555
It all went very smoothly, we're very happy with the results of everything!
Bailey
Orion
IL
Date:
6/4/2026
5
5555555
kristin's personality and constantly keeping me in the loop with everything.
Shelby
Punxsutawney
PA
Date:
6/4/2026
5
5555555
The communication be Anthony and us was great. I was informed of every part of the loan process. Excellent expertise. Thank you to the entire team!
Rigoberto
San Antonio
TX
Date:
6/4/2026
5
5555555
Chris was always there to chat with me, no matter the time a day! Even though I was so indecisive on when to sell and then buy a new place he was always so understanding and never made me feel like a burden! It was such a long journey and I would have never picked anyone other than Chris to ride along this long journey with!! Thanks Chris!
Madison
Woodbridge
VA
Date:
6/4/2026
5
5555555
The overall communication
Octavio
Valdosta
GA
Date:
6/4/2026
5
5555555
She is a great agent, really put effort and find a way to help you to get your property in A responsible way
Daniel
Kansas City
KS
Date:
6/4/2026
5
5555555
Kelly was very friendly and a great communicator. I felt she was very helpful in helping us get a good interest rate too.
Tara
Daniel Island
SC
Date:
6/4/2026
5
5555555
From the get-go Luis was very helpful and very informativ. He walked us through the entire proces. Luis was very honest and hopeful didn't give up on us when it seemed like we weren't getting anywhere.
Rosa
Prescott Valley
AZ
Date:
6/4/2026
5
5555555
Mitch has been a rock star through this whole process! He's on top of every aspect of the loan process and has kept me informed along the way. Great at putting the worries at bay! I don't PLAN to move again but if I do, you've got a customer for life!
Julie
Date:
6/4/2026
5
5555555
Salma and her team did a great job
Luis
Chicago
IL
Date:
6/4/2026
5
5555555
Paige is awesome. She made the process easy and FUN. She was patient with us through the whole journey. She was very quick to respond whenever we reached out or needed her guidance.
Brad
Tomball
TX
Date:
6/4/2026
5
5555555
The process was made smooth and easy. I had very little stress or issues throughout. Any questions or concerns I had were answered quickly. Overall great communication
Christopher
Monongahela
PA
Date:
6/4/2026
5
5555555
Fantastic communication, fast approval and quick completion of tasks. Put at ease that the loan would close and if there were any issues that they would be taken care of, main reason I went with Katelyn was trust she would get us closed!
Eric
Hendersonville
TN
Date:
6/4/2026
5
5555555
Cristina is always available to answer our questions .
Kalpita
Bluff Dale
TX
Date:
6/4/2026
5
5555555
Ashley's due diligence is second to none and she is always looking out for a way to get her clients the best rate and deal
Mitch
Lehi
UT
Date:
6/4/2026
5
5555555
Leslie made the process very easy and I was able to close fast
Ermise
Kansas City
MO
Date:
6/4/2026
4
4444444
It was a decent experience but only because we Were needing to be firm on what we felt was needed to do for our financial situation.
Michael
Mapleton
UT
Date:
6/4/2026
5
5555555
Jennifer was always very responsive and kind.
Vinicius
Pleasant Gap
PA
Date:
6/4/2026
5
5555555
Steve was so quick and knowledgeable! Thank you so much
Alyssa
Portland
OR
Date:
6/4/2026
5
5555555
There were too many requests for information that had been sent. It seemed like the requests were redundant.
John
New Lenox
IL
Date:
6/4/2026
5
5555555
Tanner was great to work with! He was very easy to communicate with and made everything very smooth.
Samantha
Overland Park
KS
Date:
6/4/2026
5
5555555
Mike and his team are very responsive, thorough, helpful, and have made every experience as seamless and stress-free as possible
Cara Elizabeth
Louisa
VA
Date:
6/4/2026
5
5555555
Very Knowledgable to whats best for us and very supportive and flexible with providing answers to every question or concern. Great service
Ruben
Fort Mill
SC
Date:
6/4/2026
5
5555555
She helped my husband and me purchase a property and made the process so smooth. Great communication, quick to answer questions, and always on top of things. Highly recommend!
David
Norman
AR
Date:
6/4/2026
5
5555555
You were very personable and I always enjoyed talking to you.
Leska
Surprise
AZ
Date:
6/4/2026
5
5555555
Sam was always available and happy to answer my questions and made me feel confident through the whole home purchase.
Danielle
Gaston
OR
Date:
6/4/2026
5
5555555
Efficient....pure and simple! All my questions were answered quickly, and Josh was super timely in providing paperwork that was needed to ensure our home purchase went through as seamlessly as possible. I have zero regrets about using Josh and Fairway Home Mortgage in the future!
Gregory
Marshfield
WI
Date:
6/4/2026
5
5555555
Communication was great
Erika
Del Rio
TX
Date:
6/4/2026
5
5555555
Christine made it great. The actual experience was tedious and tiresome, but that is how refinacing is. Christine made it as pleasant as possible.
Robert
House Springs
MO
Date:
6/4/2026
5
5555555
Parker is incredibly prompt with responses to clients. We were never left with any unanswered questions for more than a couple hours, even on weekends. This helped to remove any worry or confusion that can often be encountered throughout the process of purchasing a new home. He helped us track the interest rate market with daily updates so that we could use that information to determine when we felt most comfortable locking-in a rate. He also did a great job of providing advanced notice for any next steps that would be needed so that we never had to worry about missing a critical deadline. Overall, Parker did a fantastic job as our Loan Officer and I wouldn't hesitate to recommend his services!
Robert
Indianapolis
IN
Date:
6/4/2026
5
5555555
Good customer service
Frank
Lenexa
KS
Date:
6/4/2026
5
5555555
Samantha was absolutely amazing! After a very frustrating experience with NVR Mortgage, she made the entire process smooth and stress-free. She was professional, responsive, efficient, and always kept us informed. Her excellent customer service and quick action helped us get approved and close on our home. We are incredibly grateful for her dedication and highly recommend her! 😊🏡
Daniela
Greenville
SC
Date:
6/4/2026
5
5555555
Every thing went extremely smooth! So happy with the entire process !!!
Trudy
Phoenix
AZ
Date:
6/4/2026
5
5555555
Communication.
Matthew
Whitestown
IN
Date:
6/4/2026
5
5555555
Very fast/efficient communication. Everyone was friendly and personable. We were well informed throughout the entire process.
Brandon
New Berlin
WI
Date:
6/4/2026
5
5555555
Clear, reliable commuication. Fast response time. Positive energy!
Melissa
Chicago
IL
Date:
6/4/2026
5
5555555
The level of communication and availability when we had questions, response time and collaboration made this an A++ experience
Alexa
Manorville
NY
Date:
6/4/2026
5
5555555
Quick, helpful
Tricia
Salt Lake City
UT
Date:
6/4/2026
5
5555555
Eddie and his team went above and beyond what is required of a mortgage company. They walked me through the whole process. They answered all my questions.
Guadalupe
Round Lake Beach
IL
Date:
6/4/2026
5
5555555
Very easy to work with and great communication
Andrew
Deepwater
MO
Date:
6/4/2026
5
5555555
Cheryl and her team was super informative, very efficient, and kept the process moving to make this a seamless transaction
Paul
Spokane
WA
Date:
6/4/2026
5
5555555
Ben was absolutely incredible to work with! He and his team made my buying experience better then the horror stories I have heard! 10/10 recommend him to everyone!
Cory
West Haven
UT
Date:
6/4/2026
5
5555555
Jaime is amazing to work with. This was the 3rd VA loan she has done for me and every experience has been great. I will strongly recommend Jaime to anyone who asks where to get their mortgage done .
Jason
Cheyenne
WY
Date:
6/4/2026
5
5555555
Jimmy was very communicative and informative throughout the entire process!
Johnny
Glendale
AZ
Date:
6/4/2026
5
5555555
From start to finish the communication was amazing. This being our first time buying a house Julie and her team walked us through the whole process with ease. They made sure we had everything we needed. I will definitely recommend them in the future.
Joe
Castle Rock
CO
Date:
6/4/2026
5
5555555
From start to close, Andrew made everything a breeze. All of the information he provided was easily digestable and felt easy.
Erik
Salt Lake City
UT
Date:
6/4/2026
5
5555555
Good communication, competitive pricing, and confidence in accuracy. Other lenders had compeititive pricing, but only Darin combined all of it.
James
Apple Valley
MN
Date:
6/4/2026
5
5555555
I will leave my comments in google
Westly
Rathdrum
ID
Date:
6/4/2026
5
5555555
Rita! She helped us so much
Leonita
Silvis
IL
Date:
6/4/2026
5
5555555
The entire team was kind, helpful, and efficient! Jim was available and willing to answer any questions we had at any time of the day, and he also walked us through all of our options. you could tell he genuinely cared and wanted the best fit for us. Grateful for Jim, Aaron, Bert, Heather, Austin, and the entire team that made this process so easy for us!
Patrick
Flower Mound
TX
Date:
6/4/2026
5
5555555
Dottie made the process seamless , her and her team are the best even when push came to shove when our previous realtor gave us trouble they turned up and got us through it. We are truly grateful and will always refer our friends and family to her !!
Brian
Wichita
KS
Date:
6/4/2026
5
5555555
Carla is very attentive and always has answers for your questions no matter the time.
Jordan
Mesa
AZ
Date:
6/4/2026
5
5555555
Sharla and her team were amazing. They were super responsive to any questions and very helpful acquiring all the necessary materials needed for the loan. I would definitely work with them again!
Wade
Park City
UT
Date:
6/4/2026
5
5555555
Excellent communication throughout process
Dana
Sandston
VA
Date:
6/4/2026
5
5555555
Even though getting my loan was challenging, Fairway went above and beyond to make it as smooth of a process as possible. Everyone was fantastic!
David
Concho
AZ
Date:
6/4/2026
5
5555555
The team provided timely and professional communication. We were happy with our rates.
Devin
Elk River
MN
Date:
6/4/2026
5
5555555
was very communicative, very supportive, great atmosphere, and kind people overall. the patience they had and the way that they work with their customers.
Bailey
Bonner Springs
KS
Date:
6/4/2026
5
5555555
Gene is incredibly knowledgeable, communicative, and always available to answer our questions.
Elizabeth
Albuquerque
NM
Date:
6/4/2026
5
5555555
Easy process and great communication
Erik
Chicago
IL
Date:
6/4/2026
5
5555555
The entire team really made this an easy process. They were on top of everything all the time. Thank you!
Donna
Berlin
CT
Date:
6/4/2026
5
5555555
Nancy was easily reachable for any question I had about rates, and payment methods. Her and her staff were very eager to help and provide excellent service .
Jett
Dalton
GA
Date:
6/4/2026
5
5555555
I was able to communicate about any questions at any time and Ashley was able to answer all the way through to closing our loan after contract with seller. From the beginning as we discussed more Ashley explained everything that we needed and could expect. She's great and we appreciate her services.
Kevin
Trinidad
CO
Date:
6/4/2026
5
5555555
This process has been smooth from beginning to end. We were well informed and had plenty of thoughtful conversations along the way that brought peace.
Elisabeth
Spokane
WA
Date:
6/4/2026
5
5555555
Communicated both verbally and in writing to recap discussions. Always answered all questions thoroughly and promptly. Arranged for cross coverage when not in town and communicated that in advance.
Angela
Seattle
WA
Date:
6/4/2026
4
4444444
how quick you got everything going .
Drake
Sylvania
AL
Date:
6/4/2026
5
5555555
I am very pleased and grateful, thank you
Artur
Itasca
IL
Date:
6/4/2026
5
5555555
Lori and her team were excellent Great communication and got everythig completed in a timely manner
Jesse
West Allis
WI
Date:
6/4/2026
5
5555555
Stephanie provided great service the hold hold up was on the PFHA side which was understandable but she kept us updated on every step. Thank you Stephanie for helping us buy our first home!
Kiara
York
PA
Date:
6/4/2026
5
5555555
Hot cheetos and finger nails polish
Randy
Crandall
GA
Date:
6/4/2026
5
5555555
Royce was great and he worked very hard and he got it done
Jalissa
Calera
AL
Date:
6/4/2026
5
5555555
Cliff provided wonderful service, and the app made the process incredibly easy.
Whittney
North Augusta
SC
Date:
6/4/2026
5
5555555
Fantastic communication, clear direction and excellent work ethic. I never once had to wonder if my case was being worked on. We are truly thankful!
Grace
New Haven
IN
Date:
6/4/2026
4
4444444
The house at the end. Also you guys were good about explaining the cost break down.
David
Stoughton
WI
Date:
6/4/2026
5
5555555
Being able to see a lot of properties, and do walk throughs, while we're sitting in our living room in Arizona. That wasn't possible when I bought my first home. And knowing that a team of people was working to make sure that we were getting what we want. Thank you
Robert
Albany
OH
Date:
6/4/2026
5
5555555
The whole transaction went very smooth and timely. All my questions and concerns were addressed very quickly. Thank you for a great experience
Annette
Franklin
IN
Date:
6/4/2026
5
5555555
Ians responsive, his willingness to explain things I had questions on and his ability to help. He was awesome
Greyson
Beaumont
TX
Date:
6/4/2026
5
5555555
Lacy and the rest of the team had solutions for everything we needed help with and exceeded every expectation !
Cynthia
Overland Park
KS
Date:
6/4/2026
5
5555555
Amanda went above and beyond to help us with buying our new home. We called her on a Sunday evening and by that night, she had us preapproved for the house. She was accessible and able to answer any and all questions that we had.
Madison
Springboro
OH
Date:
6/4/2026
5
5555555
Audrey Castillo is so easy to work with! From the very beginning when a customer is first on her way, and throughout the entire process. The strategy that they r of the transaction up-to-date on current information is amazing love working with her and her team.
Celeste
Amarillo
TX
Date:
6/4/2026
5
5555555
Good communication
Omar
San Juan
TX
Date:
6/4/2026
5
5555555
Carlie was outstanding from the start and every step of the way until closing. I felt her support and guidance throughout the process. Carlie made this process clear and definitely the right decision. Thank you Carlie!
Kristine
Ponte Vedra
FL
Date:
6/4/2026
5
5555555
Michael and his team were knowledgable, trustworthy and committed to our purchase from day one. They helped My wife and I navigate our purchase by putting us first while maintaining the highest level of ethics . we will ceetainly be recommending Michael Facchini and team in the future, as well as retaining Mike for our next Refinance/ purchase . Thank you to Mike and the entire team!
Bradley
Chicago
IL
Date:
6/4/2026
5
5555555
1111111111
Nolan
Indianapolis
IN
Date:
6/4/2026
5
5555555
Mike went above and beyond for my family. We had a begun a stressful move from Texas to Louisian, online got involved that stress was manageable and seemed to all fall perfectly into place because of his work. He was constantly giving us information and explaining the proces. He went out of his way to call and get things lined up for a smooth process. We couldn't have done all this so easily without Mike!
Stacie
Florien
LA
Date:
6/4/2026
5
5555555
Commutation from Ben was absolutely excellent Throughout the entire process. We had to make an update to our loan 2 weeks to closing and Ben & his team made it happen with no problem.
Cortney
Scottsdale
AZ
Date:
6/4/2026
5
5555555
Consistent communication. Very professional. Took the time to walk us through our options and explain things thoroughly. Was available at the drop of a hat.
Katryna
Fort Mill
SC
Date:
6/4/2026
5
5555555
Greg provides excellent communication throughout the homebuying process. He is great at simplifying complex information and making each step feel clear and manageable. His responsiveness, professionalism, and willingness to answer questions made the experience much less stressful. I truly appreciated how supportive and informative he was from start to finish.
Jasmine
Waldorf
MD
Date:
6/4/2026
5
5555555
Everything was explained to me in an easy to understand way and I felt well informed throughout the whole process. Amie took care of everything and I didn't have to worry about much.
Jamie
Oklahoma City
OK
Date:
6/4/2026
5
5555555
She communicated often and explained everything clearly. I was never in the dark or misinformed.
Chad
Clayton
NC
Date:
6/4/2026
5
5555555
Being able to have a smooth and easygoing transition with everything, helped us out with everything that we needed! We are confident and so happy with how everything went with the house, thank you so much for the help and experience we have received working with you and everyone, it has been great!
Vincent
Sunset Beach
NC
Date:
6/4/2026
5
5555555
Scott always went above and beyond to be in great communication about our loan throughout the process! He was at our closing and was able to help us navigate an issue that could have delayed closing but thankfully he was there to help solve the problem. He contacted the right people who were able to fix the issue in time for us to close that same day. He was incredibly helpful, professional, communicative, and thorough about everything. We truly appreciate all be did for us in our home purchase process.
Elisabeth
Bartlett
IL
Date:
6/4/2026
5
5555555
Constant communication and updates helped us feel comfortable going through the process as first time home buyers.
Christopher
Harvard
MA
Date:
6/4/2026
5
5555555
JP maintained great communication and was thorough in explaining how the mortgage process worked. JP also sought clarification on certain questions my wife and I had that he may not have had at that time. JP also made himself available at our request which made things run smooth.
Shane
Whittier
CA
Date:
6/4/2026
5
5555555
Excellent service, very professional and friendly .
Christopher
Pike Road
AL
Date:
6/4/2026
5
5555555
Very Helpful.
Jonathan
Huntingdon
TN
Date:
6/4/2026
5
5555555
Personal attention and walking me through every step
Janet
Houston
TX
Date:
6/4/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

This is some text inside of a div block.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

Get Started
No items found.

Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
Facebook IconInstagram IconLinkedIn IconX formerly known as TwitterX formerly known as Twitter
Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
Legal Information & Links
Privacy PolicyTerms Of UseLegal DisclosuresTexas Consumer ComplaintsIL Community Reinvestment Notice
© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
Hello, I'm your Fairway Loan Officer
Loan Officer
Business Title
NMLS#:
NMLS#
My Profile
Email Me
Call Me
VIEW MY PROFILE
P:
primary phone here
primary phone here
E:
Text Link
email here
View Profile
Apply Now