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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
The care and helpfulness from everyone involved exceeded my expectations. I am so glad to have worked with everyone involved. Thank you for making our dreams come true!
Cynthia
Oak Creek
WI
Date:
10/7/2026
5
5555555
. Am had did
John
Vista
CA
Date:
10/7/2026
5
5555555
Chris is prompt, knowledgeable, experienced, personable, exhibits excellent communication and was very patient with all of our questions throughout this process.
Karl
Caldwell
ID
Date:
10/7/2026
5
5555555
Toni always answered any questions we had and kept us informed on what tasks we needed to complete to progress on our path to homeownership!
Stephen
Rigby
ID
Date:
10/7/2026
5
5555555
The communication! And it was an easy process this time around.
Slendy
Spring Hill
FL
Date:
10/7/2026
5
5555555
Thank you for being willing to rush underwriting for us and walk us through the preapproval process. Thank you for pushing for our approval through unique circumstances as travel nurses.
Alexis
Powell
TN
Date:
10/7/2026
5
5555555
Great! She was fast and very helpful
Cecilia
Eagle Pass
TX
Date:
10/7/2026
5
5555555
Dean was there every step of the way and always outstanding with the service he gave me.
Ruth
Round Lake
IL
Date:
10/7/2026
5
5555555
Anita was so informative and made understanding every step, so easy! She even kept her communication open to us during her family vacation! She even came to our closing to make sure we understood the process. We will never use anyone else and would highly recommend her to our friends and family
Gina
Kansas City
MO
Date:
10/7/2026
5
5555555
Easy and smooth loan process. Did a lot of signing before closing to make it way faster
Lacey
Casper
WY
Date:
10/7/2026
5
5555555
Finding out at closing that my loan will be staying at Fairway
Rachelle
Hartford
WI
Date:
10/7/2026
4
4444444
Underwriters put us through misery everytime it was supposed to be finished they came up with something else
Caroll
Vero Beach
FL
Date:
10/7/2026
5
5555555
Lindsay was so helpful getting all of the necessary documents together. She made this whole process so easy!
Colleen T
Fort Wayne
IN
Date:
10/7/2026
5
5555555
Very nice people.
Rosemary
Saint Joseph
MO
Date:
10/7/2026
5
5555555
You guys were fast everything went smoothly always help whenever we need you guys and DJ was above and beyond helping out.
Rajinder
Oak Creek
WI
Date:
10/7/2026
5
5555555
Great answers to our questions and provided numbers for multiple scenarios
Carter
Kansas City
MO
Date:
10/7/2026
5
5555555
Scott was very straightforward in discussing options and costs.
Reid
Marietta
GA
Date:
10/7/2026
5
5555555
Eddie is the best!!!
Michael
Bartlett
IL
Date:
10/7/2026
5
5555555
Tasha was very knowledgeable and helpful throughout the whole process, when we had struggled with other lenders she went above and beyond to make sure we got what we needed!
Darik
Wichita
KS
Date:
10/7/2026
5
5555555
Julie was very knowledgeable responsive.
Christopher
Sun City West
AZ
Date:
10/7/2026
5
5555555
From our application to our closing, Ashlee was professional, compassionate, knowledgeable....always prompt to return calls or texts...an amazing agent to work with!
Cynthia
Brunswick
GA
Date:
10/7/2026
5
5555555
Everthing was done accordingly
Brandi
Caddo Valley
AR
Date:
10/7/2026
5
5555555
Professional and listening to your thoughts
Tria
Kansas City
KS
Date:
10/7/2026
5
5555555
Your communication was great. You did a good job with email automation to keep me informed on the process and where my application was in the process. Your team was also very responsive and worked quickly for a fast closing. Thank you!
Joash
Akron
OH
Date:
10/7/2026
5
5555555
The communication was good.
Graeme
Sudbury
MA
Date:
10/7/2026
5
5555555
Erin was very helpful and always willing to answer our many questions
Scott
Cartersville
GA
Date:
10/7/2026
5
5555555
The communication and the knowledge of your exp in this field was perfect in every way!
Phillip
Dequincy
LA
Date:
10/7/2026
5
5555555
I cannot express enough how amazing Audrey was throughout our entire home-buying process! Excellent doesn’t even begin to describe her. She was always willing to step in and help, answer our questions no matter what time we had them and made sure we were always informed about anything that was pending. Her communication was incredible, and her weekly updates were so detailed and helpful. She truly went above and beyond for us and made what could have been a stressful process feel so much easier. We are incredibly grateful for Audrey and her team. She is truly exceptional, and we could not recommend her enough!
Jose
Hereford
TX
Date:
10/7/2026
5
5555555
This is my third transaction with Sarah and the experience has always been on another level. I've worked with lenders who are purely transactional and that's fine if your need is straightforward. What I've learned over many different real estate experiences is it's never quite that straightforward and the sense of urgency and genuine empathetic support when twists and turns happen makes all the difference. When you're going through stuff like this it can feel lonely and it's nice to feel like you have someone truly in your corner. Sarah is exactly that. Someone I know I can count on not just in her lane but in parallel areas where I need support too. She's made some valuable introductions that have helped me make sure I always have the right people around me in the real estate world.
Ryan
Waukesha
WI
Date:
10/7/2026
5
5555555
Very responsive, informative, and friendly
Mallory
Fredonia
WI
Date:
10/7/2026
4
4444444
Simplified the process as much as possible I think.
Mark
Spring Hill
KS
Date:
10/7/2026
5
5555555
Prompt responses to questions. Great management of the process
Michael
Silverdale
WA
Date:
10/7/2026
5
5555555
Mr. Malcolm, your Fairway Home Mortgage team is the best team to work with during the home finance process. Of course, you know that I've purchased a multitdu of homes and have worked with several lenders; so when I compare your amazing team with the others...you win hands-down! Your is team thorough and are excellent communicators and they definitely have our (the client's) best interest in mind. The guidance given by you and your team has helped me with home purchases and even more importantly...helped to get my credit file in a much better shape over these past two years. I am so especially grateful for that extra level of care and guidance. I can testify that there are not too many brokages who are willing to go above and beyond for "complicated credit files", but your team worked with me and I'll value and cherish that for a lifetime. Thank-you! Thank-you! Thank-you! -Ms. Ruth
Ruth
Brookhaven
PA
Date:
10/7/2026
5
5555555
Josh was very easy to work with and explained everything in a manner that was easily digested & understood.
Marshal
Stevens Point
WI
Date:
10/7/2026
5
5555555
We're ready when i had questions. We're very helpful. I would most definitely use them again. If need arose.
Bonnie
Austin
MN
Date:
10/7/2026
5
5555555
The team was extremely accommodating as I was overseas up until closing.
William
Longwood
FL
Date:
10/7/2026
5
5555555
Muy amables todos
ROSALINDA
San Benito
TX
Date:
10/7/2026
5
5555555
Our experience with Sergio was excellent all the way through the home loan process. He's a great teacher and walked us through all the steps with patience and kindness. He also went out of his way to be available for us, sometimes at short notice and on the weekend. He's a great guy and we'd recommend him to anyone on their home purchasing journey.
Tarah
Portland
OR
Date:
10/7/2026
5
5555555
The communications always good and you were very quick to respond or help if we had question. It made the process very smooth.
Jeffrey
Fredonia
WI
Date:
10/7/2026
5
5555555
We had an excellent experience from start to finish! Communication was easy, clear, and consistent, which made the entire process feel completely stress-free. Everything was handled professionally and efficiently, and we always felt informed and supported along the way. We truly appreciated how smooth and seamless everything was. I would highly recommend JP to anyone looking for someone who is reliable, responsive, and a pleasure to work with! Thank you JP!
Sheila
Ontario
CA
Date:
10/7/2026
5
5555555
Megan was very friendly and helpful
Karl
Houston
TX
Date:
10/7/2026
5
5555555
Great comminucation
Diana
South Jordan
UT
Date:
10/7/2026
5
5555555
Julie was very knowledgeable and helped my family understand the home buying process Julie kept our individual family needs in mind when assisting us and helped us to feel confident when purchasing our home
Jaden
Olympia
WA
Date:
10/7/2026
5
5555555
Juli made the entire process smooth and easily understandable. We felt we always knew where we were at in the process and any time we had questions, Juli and the team promptly responded. As first time homebuyers, they made this process feel so easy!
Victoria
Peoria
AZ
Date:
10/7/2026
5
5555555
Everything. Super helpful,kind,whatever it takes to help,communication.
Thomas
Fontana
KS
Date:
10/7/2026
5
5555555
Sarah was always available when we had questions. She answered with grace and explained everything so we were all on the same page. It was a very smooth process.
Courtney
Castlewood
SD
Date:
10/7/2026
5
5555555
Helpful and knowledgeable. Walked me through the process and taught me about several things I'd never heard of including recasting, HELOC, and 401k loans
Jose
San Antonio
TX
Date:
10/7/2026
5
5555555
Kelly is so organized and communicative!
Shannon
Lutz
FL
Date:
10/7/2026
5
5555555
Thanks Brian for making it easy and stress free!
Jacob
Olathe
KS
Date:
10/7/2026
5
5555555
Personal service, did not feel like dealing with a stuffy loan officer from larger financial institutions.
Davy
Greensboro
NC
Date:
10/7/2026
5
5555555
Dennis was extremely knowledgeable and efficient with communicating to myself and my fiance.
Roy
Kings Park
NY
Date:
10/7/2026
5
5555555
Excellent communication and care that we get our questions answered thoroughly. Jordan helped make the homebuying process as smooth as possible
Stephen
Pelham
AL
Date:
10/7/2026
5
5555555
This whole process was great from the beginning to the end. We thank you for all the help you gave us to be able to fulfill the dream of having our own house and for all the help you gave us without your help this would not have been possible. Thank you very much for everything and for all the help we received. Thank you, thank you
Alberto
Austin
MN
Date:
10/7/2026
5
5555555
You were able to answer all the questions and concerns that we brought to you. You took the time to run multiple data sets for all the options that we were thinking about.
John
Chesnee
SC
Date:
10/7/2026
4
4444444
Everything was fairly easy
Emily
Waverly
VA
Date:
10/7/2026
5
5555555
Wendy made the process go so smoothly and the communication was great !
Fabiola
Collinsville
AL
Date:
10/7/2026
5
5555555
The approval was quick, his team were very knowledgeable and got every helpful approval possible to close the deal. They were amazing.
Maya
Pleasant Grove
AL
Date:
10/7/2026
5
5555555
Holy and Burt were on top of everything that needed to be done. The process and documentation was more complex than I anticipated. but they helped,guided , and reminded me of every step.
Diane
Midway
UT
Date:
10/7/2026
5
5555555
Dan was extremely easy to work with. Made the process as stress free as possible. Responded quickly to any questions we had.
Marie
Annandale
MN
Date:
10/7/2026
5
5555555
it was a fast process
Alessandro
Chicago
IL
Date:
10/7/2026
5
5555555
Joe is one of the best people I've ever worked with. He was very knowledgeable, helpful, gives great advice and always got back to me right away. This is my sixth purchase and it was by far the most stressful. The only good part of this purchase was working with Joe and the great interest rate I got. He was always very patient and was the calm to the storm. HIGHLY RECOMMEND WORKING WITH JOE!!!!
Peggy
Minneapolis
MN
Date:
10/7/2026
5
5555555
very patient and helpful throughout the whole process!
Zachary
Jacksonville
FL
Date:
10/7/2026
5
5555555
Mike! I cannot thank you and your team enough. Being a first time homebuyer came with SO many questions. You always were so patient and explained things in full detail so I was well informed. Thank you for being so responsive and always getting our questions answered in a timely manner- you all are amaizng. You and your team walked me & my husbanad through every step of the home buying process. I am so appreciative of your time, expertise, and help. Thank you again for coming to our closing in case we had any final questions. And please pass along my thanks to Katie for waking up at the crack of dawn to explain the SnapDocs to me. THANK YOU!
Lauren
Fox River Grove
IL
Date:
10/7/2026
5
5555555
all paperwork was explained very well and very easy to find documents with the app
Kevin
Waco
TX
Date:
10/7/2026
5
5555555
Mary is wonderful! She was so helpful with everything and was always able to answer any questions we had. I truly believe we could not have done it without her. She made buying our first home easy!
Kristen
Peyton
CO
Date:
10/7/2026
5
5555555
Information from all involved to keep the process moving forward up to completion.
Kenneth
Columbus
GA
Date:
10/7/2026
5
5555555
I just want to say I really appreciate Teresa's guidance and help along to way on becoming a first time homeowner. Teresa did everything she said you was goino to do and more and I'm forever grateful. I will highly recommend Teresa to anyone who is looking to purchase a home!
Sharonica
Columbia
SC
Date:
10/7/2026
5
5555555
Burt Hoagland was in it from the get go - proactive with constant information via texts, emails and from his assistant. Made the process seamless and very knowledgeable! High marks across the board from a first time home buyer. Would definitely recommend Burt and his group without hesitation.
Margaret
Holladay
UT
Date:
10/7/2026
5
5555555
Dennis is the man. Quick responses, answered all of my million questions, worked with everyone very well. My agent also sent compliments
Eric
Broadalbin
NY
Date:
10/7/2026
5
5555555
Debbie and her team were awesome and kept us updated along the way with what we needed to provide and when to sign . Very smooth operation !
Damin
Annandale
MN
Date:
10/7/2026
4
4444444
Following my discussion with Andrew & regarding my needs, his team remained in close contact explaining the steps along the way. Understanding the process is important.
Mary
Round Rock
TX
Date:
10/7/2026
5
5555555
Not only have I had the pleasure of doing business with Tammy once, but TWICE now and both times were just as great.
Brian
Gadsden
TN
Date:
10/7/2026
5
5555555
Very attentive, answered questions quickly and thoroughly.
Steven
Carmel
IN
Date:
10/7/2026
5
5555555
We have a great deal of trust for Brian
David
Banning
CA
Date:
10/7/2026
5
5555555
He was always available for us , and he made sure to teach and explain everything very clearly which made a very comfortable experience .
Ivan
Pueblo
CO
Date:
10/7/2026
5
5555555
Great communication
Heather
Chapel Hill
TN
Date:
10/7/2026
5
5555555
Very responsive and answered every question I had .
Victoria
Florence
SC
Date:
10/7/2026
5
5555555
Brandon is great! He's helpful, communicative, kind, and available to answer any questions.
Hillary
Santa Monica
CA
Date:
10/7/2026
5
5555555
Shea did a great job on our loan , the process was quick and went through without any problems.
Alan
Date:
10/7/2026
5
5555555
Great communication, explanation, and a smooth process.
Jonas
Eagan
MN
Date:
10/7/2026
5
5555555
communications was excellent. everyone is helpful, positive, and supportive......especially when necessary documents were needed and we procrastinated!
Judith
Norfolk
VA
Date:
10/7/2026
5
5555555
Becky was always very responsive And available to answer questions and clarify if there was any confusion. She was always very friendly and helpful when we were still weighing all our options.
Emily
Houston
TX
Date:
10/7/2026
5
5555555
Tim always goes above and beyond to take the time to listen to his clients needs and thoroughly explain the process. He also was a creative problem solver which helped enable us to get the perfect home for us.
Tyler
Prairie Village
KS
Date:
10/7/2026
5
5555555
Jillian was super patient with us and answered my hundreds of questions and tried to clear out all my doubts!
Stephanie
Chesnee
SC
Date:
10/7/2026
5
5555555
We've been trying to buy a house for 4 years and I'm we were starting to feel like it was impossible. Every loan officer through other banks was always telling us we wouldn't qualify for every house we tried . my realtor sent me to Steph's direction and we bought a house in 2 months. She is so personable, she makes things happen and she is always willing to send the numbers for each house so we would know if we could truly afford it vs just telling us what we pre qualified for. She was the best to work with, and we will always refer people to her if we know anyone that is looking
Denia
Manchester
NH
Date:
10/7/2026
5
5555555
La communication and step by step proceso
Rosendo Reyes
Indio
CA
Date:
10/7/2026
5
5555555
most communication was through DJ, but he was very responsive and helpful
Morgan
Slinger
WI
Date:
10/7/2026
5
5555555
Patty made the entire home loan process incredibly smooth and easy for us. She was always responsive, answered our questions clearly, and made sure we understood what was happening throughout the process. We always knew what the next steps were, and she kept everything moving smoothly all the way through closing. Buying a home can be stressful, but Patty made the financing side of it feel straightforward and manageable. We really appreciated her professionalism, communication, and all of the help she gave us along the way.
Phillip
West Bend
WI
Date:
10/7/2026
5
5555555
Nathan walked me step by step on pqper work answer all my question always called back in a timely manner just a great person over all.
Elvia
Greeley
CO
Date:
10/7/2026
5
5555555
Kayla is very attentive and communicatibe. She goes above and beyond to explain the process and clarify concerns.
Madison
Mont Belvieu
TX
Date:
10/7/2026
5
5555555
Genuinely the level of communication that Mark and his team is unmatched. I shopped around multiple lenders. Out of all of then Mark and his team was not only the fastest to initially reply, he maintained the most prompt communication, gave the clearest explanations, and gave the most accurate quotes. He provided an experienced and knowledgable guiding hand and even gave tips that saved me a substantial sum of money. I couldn’t have picked a better team to work with.
Daliha
Alexandria
VA
Date:
10/7/2026
5
5555555
Rich was outstanding!! We utilized his expertise for a previous loan and once again we're very pleased with his performance!! Rich is very customer focused!! He always delivers an exceptional effort to secure the best loan terms for his customers !! He is very transparent regarding the loan process and explains every step thoroughly!! We are very happy with our new loan and recommend Rich and his team to anyone in need of a loan!! Craig & Joan Carver
Craig
Palm Harbor
FL
Date:
10/7/2026
5
5555555
Josh was very responsive to all of my questions and concerns.
Susan
Stevens Point
WI
Date:
10/7/2026
5
5555555
Very good 👍
Mario
Long Branch
NJ
Date:
10/7/2026
5
5555555
personal touch! really appreciate that. makes a difference when you feel someone cares and makes a connection
Eileen
Millis
MA
Date:
10/7/2026
5
5555555
Doug was available whenever we needed him and made everything easy to understand
Alicia
Noblesville
IN
Date:
10/7/2026
5
5555555
Roman is very knowledgeable and personable. Any questions we had were answered immediately. He contacted us at least weekly to update us on where we were at in the process. Fridays he would even check in and wish us a great weekend - nice touch. I feel comfortable calling him anytime with any questions in the future. We will definitely recommend him to anyone looking for a home loan. Thank you Roman!
Christina
Eloy
AZ
Date:
10/7/2026
5
5555555
vlad was great always had great communication, explained things very clearly that we did not understand and was always available for questions. he was very professional through all of our interactions and made the whole process very easy and stress free.
Matthew
Castle Rock
CO
Date:
10/7/2026
5
5555555
Christina and the whole team at Fairway that we worked with were incredible. From the very beginning the process was smooth, simple, straightforward and if we had any questions they were answered right away! We are first time home buyers so our context for all of this was very little but we never felt overwhelmed by the process because of how it was set up. We talked with 4 other loan officers before officially deciding who to use and Christina was hand down the best! Even when we needed to send in so many docs at the end they were so helpful and great and so positive. If made all the difference for us.
Joanna
Georgetown
TX
Date:
10/7/2026
5
5555555
Kept us updated on every step of process. Made sure everything was communicated
Stacey
Crosby
TX
Date:
10/7/2026

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers