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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Dolly was amazing! She communicated through the whole process and made sure we understood the steps, timeline and requirements. She made the process so easy and she was very knowledgeable!
Shelby
Brownsville
OR
Date:
7/17/2026
5
5555555
With it being my first home purchase I was nervous and overwhelmed Blair and his whole team took all of that away and did an amazing job making the home buying process easy and enjoyable
Caleb
Liberty Hill
TX
Date:
7/17/2026
5
5555555
Tony was very jovial and down to earth when we had questions. He was always polit and we feel he will be a helpful presence for us if we have questions in the future! As well, we really enjoyed working with Natalie and Shelly! They were both detail oriented and helped answer our questions and inquiries quickly. Of course, our awesome Portage friend Natalie pulls at our heart strings with her sincere longtime family friendliness. We started this initial journey with her on a Saturday morning zoom call and got the ball rolling. She put us at ease from the start, we knew Fairway was "our" lender to work with! Thank you to the entire Fairway team for a job well done! John and Jim
James
Madison
WI
Date:
7/17/2026
5
5555555
Communication was great. You guys kept me informed and answered all questions. Very good experience
Paul
Surprise
AZ
Date:
7/17/2026
5
5555555
Communication was great! You and your team were on top of everything and made it a smooth process.
Edward
Drexel
MO
Date:
7/17/2026
5
5555555
Ease with which all transactions were conducted and the ability to connect with Jamie throughout the process
Dennis
Lampasas
TX
Date:
7/17/2026
4
4444444
There was a lot miscommunication towards the end of the loan approval process. I was not made aware that my closing date had been changed.
Frances
Russellville
AR
Date:
7/17/2026
5
5555555
Ease of document processing and timely responses to questions. Nichole's availability was a big plus.
William
Sedona
AZ
Date:
7/17/2026
5
5555555
Communication
Anna
Plainville
MA
Date:
7/17/2026
5
5555555
Everything
Matthew
Sykesville
MD
Date:
7/17/2026
5
5555555
Everyone was really nice and very helpful the entire time!
Maria
Kerman
CA
Date:
7/17/2026
5
5555555
The communication throughout the entire process was excellent. Josh was always responsive, professional, and helpful. He kept us informed every step of the way and made the home-buying experience smooth and stress-free. Thank you for everything!
Adaisbel
North Port
FL
Date:
7/17/2026
5
5555555
Listened and helped instead of brushing off the questions I asked
Anthony
Buckeye
AZ
Date:
7/17/2026
5
5555555
Mike and his team where extremely professional, and made the process very understandable from the beginning. Any questions or calls where promptly answered. Mike and his team made the whole home buying process seem like cake, and left a great experience for me. I would definitely recommend, and in future needs turn to Mike and his expertise. 10/10...
Brian
Stansbury Park
UT
Date:
7/17/2026
5
5555555
It was easy to complete the process and get fast to the closing date
Alexander
Doral
FL
Date:
7/17/2026
5
5555555
It was a very easy and great experienc.
Rachel
Stevens Point
WI
Date:
7/17/2026
5
5555555
Willingness to help at every stage of the process. Honest and straightforward. Big thank you to Kerensa and her team.
Robert
Grand Rapids
MI
Date:
7/17/2026
5
5555555
Amazing service from start to finish, quick and responsiv!
Jerome
Oswego
IL
Date:
7/17/2026
5
5555555
Made the process as smooth and easy as possible
Adam
Headland
AL
Date:
7/17/2026
5
5555555
The process was smooth and the team was very responsive and kind.
Kortney
Oracle
AZ
Date:
7/17/2026
5
5555555
Smooth easy
Samuel
Surprise
AZ
Date:
7/17/2026
5
5555555
Communication
Daniel
Brookfield
WI
Date:
7/17/2026
5
5555555
Communication
Daniel
Brookfield
WI
Date:
7/17/2026
5
5555555
E signatures made the process much quicker
Jesimae
Brandon
SD
Date:
7/17/2026
5
5555555
Jodi Watson made the entire home loan process smooth and stress-free from start to finish. She was always available to answer my questions, kept me informed every step of the way, and worked hard to get me the best outcome possible. Her professionalism, responsiveness, and dedication made buying my first home a great experience. Thank you, Jodi!
Christopher
Mount Juliet
TN
Date:
7/17/2026
5
5555555
Alex did a phenomenal job. He was professional, efficient and always available. He kept me informed every step of the way. He made the entire process smooth and stress free. I was able to close on my new home in just three weeks.
Gladys
Justice
IL
Date:
7/17/2026
5
5555555
THe communication was great
Edgardo
Lagrange
GA
Date:
7/17/2026
5
5555555
Great transparent communication, quick responses, easy to work with.
Madison
Zumbrota
MN
Date:
7/17/2026
5
5555555
Communication was great. No errors.
Jared
Olathe
KS
Date:
7/17/2026
5
5555555
Well for this to be my first house it was overall Great!
Jonathan
Ponder
TX
Date:
7/17/2026
5
5555555
The dedication and commitment yall had for my family and the how easy yall made it for us, I am very greatful
Ivonne
Del Rio
TX
Date:
7/17/2026
5
5555555
Corey made what seemed impossible, possible! He never gave up on me, he did all he could to make sure that I could get into my childhood home. Even when I believed he would send me on my way to try again later he continued to help me. I am so grateful that he is persistent and kindhearted as he is, because of him I get to raise my children in the home I was raised in. That’s so special to me and couldn’t have happened without Corey and his team at Fairway Home Mortgage!
Bradley
Leeds
AL
Date:
7/17/2026
5
5555555
Underwriters seemed very picky And we had to revise and resubmit multiple items for what seemed like minor changes. given the amount of the loan and our financial position it really seemed like overkill.
Sarah
Shawano
WI
Date:
7/17/2026
5
5555555
Cristina is knowledgeable, efficient, encouraging and kind
Jose
Aledo
TX
Date:
7/17/2026
5
5555555
Chris - Communication and responsiveness
Timothy
Mount Airy
MD
Date:
7/17/2026
4
4444444
Jenna took care of everything to get us to our home. The process was so stressfree that it was almost unbelievable. we've bought a home before and it was not this smooth! She went above and beyond to ensure we were happy! Thank you Jenna!
Khayla
Fayetteville
NC
Date:
7/17/2026
5
5555555
It was an extremely fast loan process. Samantha was always quick to respond and did a fantastic job. I would use her again for a loan in a heartbeat.
Jacob
Spartanburg
SC
Date:
7/17/2026
5
5555555
The open communication and explaining the process in detail was amazing! I felt more comfortable about mortgages and how they work.
Izabelle
Casper
WY
Date:
7/17/2026
5
5555555
Willingness to work and solve problems, good communication.
Darwin
Temple
TX
Date:
7/17/2026
5
5555555
Thanks for all the help: past, presen, and futur- Daman
Daman
Burleson
TX
Date:
7/17/2026
5
5555555
Tim was so attentive and knowledgeable!
David
Carmel
IN
Date:
7/17/2026
5
5555555
Liberty jumped in and handled a transacton for my client after a personnel change. She did an amazing job. She was very communicative and patient with my real estate client.
Jan
Abilene
TX
Date:
7/17/2026
5
5555555
Tara and her team were so great to work with! every step of the process from the initial application to the closing was absolutely seamless and stress-free. Tara and the team were easy to correspond with and were very prompt in their responses when I had any questions. I would higly recommend the Tara Ryan Team with Fairway Mortgage and I will definitely use them again in the future if needed!
Rachael
Saint Simons Island
GA
Date:
7/17/2026
5
5555555
Good communication. One recommendation would be to address which documents are what when getting notifications to sign within the portal. A general summary on the documents would be helpful, especially for first time buyers
Travis
Falls Church
VA
Date:
7/17/2026
5
5555555
Sarah and rachael were right on top of everything. They communicate very promptly, the knew what they were doing and work cery hard behind the scenes to execute on the plan
Todd
Waukesha
WI
Date:
7/17/2026
4
4444444
Jeramy is very helpfu. He provided me with a lot of good information. Josh was okay, communication could've been better.
Abigail
Decatur
TN
Date:
7/17/2026
5
5555555
Excellent communication and rapid response times
Erik
Cedar Park
TX
Date:
7/17/2026
5
5555555
Yvonne is very professional and easy to speak with. She made the house buying process very easy.
Michael
Commerce City
CO
Date:
7/17/2026
5
5555555
Michelle made the process enjoyable, smooth and easy to understand. She's a Keeper!
John
Shawnee
KS
Date:
7/17/2026
5
5555555
Anthony was exceptional to work with. He was patient and creative. And very knowledgeable.
Christina
Holly Hill
FL
Date:
7/17/2026
5
5555555
Tasha was always available to answer any questions that i had. And always kept us updated as the loan progress through the stages. I was very grateful that you come to the closing.
Kenny
Cambridge
KS
Date:
7/17/2026
5
5555555
Working with Calie on my rento-refi was honestly a really smooth experience. She was super easy to get in touch with, always quick to answer my questions, and explained things in a way that actually made sense. What I appreciated most was how much she stayed on top of everything and made sure nothing slipped through the cracks. It really felt like she went the extra mile to make it all happen. I’d definitely recommend her if you want someone who’s responsive, knowledgeable, and just great to work with.
James
Woodlawn
VA
Date:
7/17/2026
5
5555555
Always answered phone calls. Explained things clearly. Was persistent to make sure I found a home.
Schuyler
Bloomingdale
IL
Date:
7/17/2026
5
5555555
His patience, respect for work, and willingness to help at any time are very satisfying to emulate.
Sui
Kent
WA
Date:
7/17/2026
5
5555555
The entire transaction was easy, straightforward, and stress/free. All options were discissed and we got a very good rate.
David
Casselberry
FL
Date:
7/17/2026
5
5555555
Michael and his team were excellent and made this moving experience a positive one!
Charles
Pleasant View
TN
Date:
7/17/2026
5
5555555
things that I am signing
Maxim
Lincoln
NE
Date:
7/17/2026
5
5555555
Made buying a house all the way from Japan essier than I thought.
Jose
La Plata
MD
Date:
7/17/2026
5
5555555
Adam moved heaven & earth to get this deal done, incl overtine/wknds/nites, working tirelessly to make it happen !
David
League City
TX
Date:
7/17/2026
5
5555555
Going into this process was extremely scary for me and something that seemed like an impossible goal. Owning my own home has always been a dream of mine and everyone on your team made this a reassuring and positive experience for me. Everyone Was extremely patient, diligent, and kind every step of the way. I had A LOT of questions and a lot of anxiety but both Hollys and Kris were always there to give the pep talk and went above and beyond with any struggles or road blocks I had. I cannot thank this team enough for all of that. You made this dream come true and I appreciate that more than you could ever imagine .
Alissa
Winona
MN
Date:
7/17/2026
5
5555555
Great communication. Helpful and Easy to work with.
Zacary
Temple Terrace
FL
Date:
7/17/2026
5
5555555
Zach answered the phone every time we called with questions. he provided detailed and transparent information throughout our mortgage process
Sarah
Andover
MN
Date:
7/17/2026
5
5555555
Mike was very friendly and throrough throughout the entire process. I felt assured that I was working with a professional who was in my corner and I could go to with any questions.
Bennett
Lafayette
LA
Date:
7/17/2026
5
5555555
The constient checking up and keeping me updated
Jesus
Fort Mohave
AZ
Date:
7/17/2026
5
5555555
Deb was great to work with and always helped explain everything so we would understand. She was always quick to respond with answers and help
Emily
Knoxville
TN
Date:
7/17/2026
5
5555555
When we reached out for help you delivered and made the deal happen and for that we wouldn't use anyone else for the services you provide.
Ashley
Ringgold
GA
Date:
7/17/2026
5
5555555
Handled things quickly
Keila
Tahoka
TX
Date:
7/17/2026
5
5555555
Communication was excellent. If I ever had questions Melanie was quick to respond and very kind.
Lori
Compton
AR
Date:
7/17/2026
5
5555555
Mindy and the fairway now team worked fast and efficiently to get us to our closing day. We were very pleased with the smooth process.
Carena
West Harrison
IN
Date:
7/17/2026
5
5555555
I appreciate Phil's thorough approach to both helping select the best route to take for both educating me on the different options as well as counseling me on which may be best from a financial standpoint
Kevin
Bellefonte
PA
Date:
7/17/2026
5
5555555
Great response times and very friendly!
Terry
Swansea
IL
Date:
7/17/2026
5
5555555
Kim was readily available with our questions and made this whole process smooth! She was helpful and gave us advice when we asked for it. She would answer back promptly and got things done quickly. I am so thankful we show Kim to help us buy our first home ! We had a wonderful experience and would reccomend her to anyone!
Autumne
Woodbridge
VA
Date:
7/17/2026
5
5555555
Laura took great care of my client. We were informed of every step of the transaction all the way to closing she was there to answer questions. 10/10 ⭐️⭐️⭐️⭐️⭐️
Denise
Killeen
TX
Date:
7/17/2026
4
4444444
Other than Lori, this is the absolute worst loan company I have ever dealt with..
Cathy
Alexandria
VA
Date:
7/17/2026
5
5555555
Customer service was excellent.
Nathaniel
Stafford
VA
Date:
7/17/2026
5
5555555
I work in the real estate field, so I'v ecome across lots of lenders, but Bob is top notch. The rate lock in process was explained in a way I never heard before and made it so easy to understand why the lowest rate isn't always the best. His communication was thorough and timely. He CARED and was everything we could have asked for and more. I could go on and on, but he made things happen and worked really hard. We are so appreciative of his skills.
Amy
Stoughton
WI
Date:
7/17/2026
5
5555555
The entire experience was smooth and professional. The team was responsive, knowledgeable, and made the process easy from start to finish. I felt valued as a customer, and everything was handled efficiently. Great communication and excellent service made this a great experience.
Rudy
Fort Worth
TX
Date:
7/17/2026
5
5555555
Thank you for your hard work!
Shane
Shelton
WA
Date:
7/17/2026
5
5555555
did a great job and she listened and answered to all of our questions
Miguel
Dawsonville
GA
Date:
7/17/2026
5
5555555
Jeff was quick and professional, easy to talk too and answers any questions. Very polite. Moved quickly to get approved. I don't regret switching lenders best decision ever.
Jose
Streamwood
IL
Date:
7/17/2026
5
5555555
Great communication and straightforward process.
Jason
Cheyenne Wells
CO
Date:
7/17/2026
5
5555555
Tara was always willing to answer even my dumbest of questions She also explained everything as clearly as it could be which made everything a lot less stressful.
Ewan
Evanston
WY
Date:
7/17/2026
5
5555555
very pleasant .
Maria
Cumming
GA
Date:
7/17/2026
5
5555555
Friendliness and professionalism are at the top of the list.
Stephen
Kelleys Island
OH
Date:
7/17/2026
5
5555555
Nate is incredibly responsive, very engaged, and a true professional! We will be sure to use him again if needed in the future, and will be happy to refer others to him as well !
Jason
Holt
MO
Date:
7/17/2026
5
5555555
Clint made the process really smooth for a first time home buyer. Always available to answer any questions I had. Awesome experience! Highly recommend using him and his team.
Robert
Evansville
IN
Date:
7/17/2026
5
5555555
5.0 Stars!
Ben Chacko
Date:
7/17/2026
5
5555555
communication, knowledge and experience, picking up the slack of other parties involved in the process, availability
Benjamin
Charleston
SC
Date:
7/17/2026
5
5555555
Good communications and very helpful. Always easy to deal with.
Donald
Alexander City
AL
Date:
7/17/2026
5
5555555
I LOVED having a real person to deal with. Lisa responded promptly ever time I needed something. She was always pleasant and didn't seem to mind answering any of the many questions we had.She even came to our closing in case we had any issues. I will definitely recommend her and Fairway.
Barbara
Anderson
SC
Date:
7/16/2026
5
5555555
Working with Zach was great, he made the process simple and answered any questions we had.
Justin
Bella Vista
AR
Date:
7/16/2026
5
5555555
My experience with Fairview Mortgage was amazing! Sam and his team moved forward right away after my first interaction. They were very efficient and overall top-notch user experience. From the start of the process for me to get pre-approval of a loan for a purchase of a new home, to the closing… everything was so easy. The tools were easy to use, the team sent very clear communications, followed up on what was needed, and always answered my questions same day. I also really appreciated their personal touch with everything they did. This was absolutely the best experience I’ve had compared to the four homes I purchased in the past.
Carrie Christopherson
Date:
7/16/2026
5
5555555
Mark was wonderful to work with. He responded quickly and thoroughly to my questions and found loan programs to benefit me and get me into my new home quickly!
Anna Morelock
Date:
7/16/2026
5
5555555
Mark was great to work with, quicl To respond to questions, found programs that would benefit me and explained everything thoroughly.
Anna
Arlington
VA
Date:
7/16/2026
5
5555555
The ease and communication between everyone on the team that made it happen. Yall really did make it an easy experience
Dennis
Dupo
IL
Date:
7/16/2026
5
5555555
5.0 Stars!
Michelle Frantz
Date:
7/16/2026
5
5555555
The Communication and Ms. Driskells professionalism to secure us a loan and complete it in a timely manner was greatly appreciated. She made everything easy. M Frantz
Michelle
Azle
TX
Date:
7/16/2026
5
5555555
Ted and the Fairway team are amazing! They are supportive, fast and communicate every step of the process. Thank you!
Stacey Schuneman
Date:
7/16/2026
5
5555555
Ted, you and your team were super informative and helpful. You made the process pain-free and easy. Thank you so much for jumping in and for all your support.
Stacey
Sammamish
WA
Date:
7/16/2026
5
5555555
Garrett was hands down amazing. he handled everuthing in the background and make sure I was not stressed during this problem at all. Garrett was always readily available for a message or a quick phone call, and always told me not to worry everything was be figured out
Megan
Highland
IN
Date:
7/16/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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