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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
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We wanted a certain type of loan that wasn't communicated in the beginning but Brian got it done just like we requested in the end. It was a pleasure working with him on this deal.
Philip
Akron
OH
Date:
12/3/2025
4
4444444
Quick and easy. Thankful for a lower rate. Friendly communication.
Richard
Shelbyville
TN
Date:
12/3/2025
5
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Jeremy was extremely friendly, knowledgeable & responded quickly to every call or email. His weekly Tuesday check-in phone calls were greatly appreciated I highly recommend Jeremy!
Leslie
Litchfield
New Hampshire
Date:
12/3/2025
5
5555555
It was easy and quick!
Lisa E
Stilwell
KS
Date:
12/3/2025
5
5555555
Always great communication with quick responses. Easy to use online app/ signing.
Amber
Scottsboro
AL
Date:
12/3/2025
5
5555555
Constant communication, clear instructions, available via phone or email, fast response with all team members. Beat mortgage and loan process EVER
Alison Milton
Pfafftown
NC
Date:
12/3/2025
5
5555555
on top of everything and was quick to all my questions
Austin T
Windsor
MO
Date:
12/3/2025
5
5555555
Great communication, promp and always kind.
Sarah
Liberty Hill
TX
Date:
12/3/2025
5
5555555
Excellent . Smooth and quick
Chad
Sedona
AZ
Date:
12/3/2025
5
5555555
Rob is good at what he does. No pressure or selling point, only good information!
Richard Gus
Stevensville
MT
Date:
12/3/2025
5
5555555
Jacob was a pleasure to work with very friendly knowledgeable and always had time to talk to me and walk me thru things made my experience very easy
Jason
Rolling Hills
WY
Date:
12/3/2025
5
5555555
The people !!
Ryan
Gainesville
GA
Date:
12/3/2025
5
5555555
I loved how responsive Ted was and how open he was to educating us as first time home buyers
Angela
Seattle
WA
Date:
12/3/2025
5
5555555
Mr. Vince Caicedo is a wonderful human being with exceptional humility. In every meeting, he made us feel comfortable and well supported. An additional advantage is that he is bilingual, which made communication extremely effective. One of his most iconic phrases was, “Don’t stress, I’ll stress for you.” He was always willing to help.
Maryuris Katiuska
Middleburg
FL
Date:
12/3/2025
4
4444444
She was helpful, but did not communicate on time sometimes
Robby Upreti
Middletown
DE
Date:
12/3/2025
5
5555555
Jason's team was very professional, thorough, and kept my wife and me updated on everything during the refinance process. They were diligent and made sure I knew what to expect from the start, and they made the whole loan process easy. They've helped my brother-in-law as well and do everything they can to offer every beneficial option to their clients.
Benjamin Blake
Louisville
KY
Date:
12/3/2025
5
5555555
Sharla is the best!!!
Craig
Date:
12/3/2025
5
5555555
The consistent communication.
Michael Kenneth
Parkland
FL
Date:
12/3/2025
5
5555555
Sharla and her team's creativity, communication, and speed was best in class during my loan process - I couldn't have been happier with every step of the way!
John
Millcreek
UT
Date:
12/3/2025
5
5555555
Fairway, Marina, Amy and team were very responsive and helpful, and it was a very positive experience overall. They quickly matched out best offer, helped us secure the mortgage in under three weeks, and were helpful and responsive on Thanksgiving week as we got ready to close right after the holiday. It was a very smooth process!
Julissa Milligan
Medford
MA
Date:
12/3/2025
5
5555555
Katrina was communacative and easy to work with! Would recommend her to anyone I know
Tavia
Phoenix
AZ
Date:
12/3/2025
5
5555555
Prompt response to questions. Easy process for underwriting and loan close.
Ryan
South Jordan
UT
Date:
12/3/2025
5
5555555
Sarah always communicated exactly what was happening and what was going to happen in the future. Always comfortable talking to her. She was professional throughout the process.
Douglas Jesse
Cascade
ID
Date:
12/3/2025
5
5555555
Sharla is one of the most sincere and caring mortgage professionals that I have had the pleasure of meeting. She is one of the best in the country and I would highly recommend her to anyone in Utah seeking a mortgage.
Craig
Orem
UT
Date:
12/3/2025
5
5555555
Clear and concise process and easy to understand what's required, upload documents and friendly staff for questions.
Aimee Lorraine
Liberty Hill
TX
Date:
12/3/2025
5
5555555
Marshall worked super hard to get me the house I wanted. He's really patient and works with his clients. I would recommend Marshall to anyone
Sara
Davenport
FL
Date:
12/3/2025
5
5555555
No worries Vety satisfied with David's advice and guidence
Joseph Anthony
Punta Gorda
FL
Date:
12/3/2025
5
5555555
Brian and Jennifer made the entire process go smoothly for us. Every step along the way was explained thoroughly and all our questions were answered completely. We are now comfortable knowing we can remain in our home as long as we want.
Michael A.
Terrebonne
OR
Date:
12/3/2025
5
5555555
Great communication. Trusted and solid options.
Timothy J
Hutchinson
MN
Date:
12/3/2025
5
5555555
Paul is very Diligent and worked hard to find Me a great deal.
Ramon
Boise
ID
Date:
12/3/2025
5
5555555
The professionalism and transparency
Iredia David
Lawrence
KS
Date:
12/3/2025
5
5555555
no---------
Carrie E
Greensboro
NC
Date:
12/3/2025
5
5555555
Everything went smooth, Trevor was effecient and professional along the way
Sara
Novato
CA
Date:
12/3/2025
5
5555555
Everything from start to finish seemlessly. Erin got us ready and prepared to cloase close with 3 days to spare. Erin and her team did a great job.
Barbara E
Rome
GA
Date:
12/3/2025
5
5555555
I felt in the loop the entire process. For my first time doing this, the process was very easy to follow. I apreciated all of the calls to talk me through what the documents showed.
Dante Michael
Grandview
MO
Date:
12/3/2025
5
5555555
Mike, Alex and the whole Fairway Home team were excellent to work with, walking us through each step along the way as first time homebuyers. We're extremely grateful for the patience and support we received throughout the whole process and would love to work with them again in the future.
Ashley Nicole
Wellington
FL
Date:
12/3/2025
5
5555555
You are a great loan officer who works beyond and above my expectations. You completed the work on time and ensured my complete satisfaction. I truly appreciate your hard work and dedication. Thank you so much!
Khada
Blacklick
OH
Date:
12/3/2025
5
5555555
I appreciated being walked through the process I'm shy by nature, but I felt very comfortable with everyone (Kellie was phenomenal) - I could ask questions to all of you and you guys were gracious to answer all of them .
Dena Vernise
Tomball
TX
Date:
12/3/2025
5
5555555
The clear communication and responsiveness
Zachary James
Surprise
AZ
Date:
12/3/2025
5
5555555
Well John, has a lot of knowledge in financing, I was able to obtained my financing due to his experience and knowledge. I am happy that he did my financing process.
Victor H
Keene
CA
Date:
12/3/2025
5
5555555
It was a great experience working with Dan on navigating current financing challenges encountered in real estate. Dan provided us with timely communication on reviewing different properties and financing options and was a pleasure to work with him and his team.
Alexey
San Diego
CA
Date:
12/3/2025
4
4444444
The convenience of texts and emails made the experience so much easier than faxing or USPS mailing of documents. Will Reno answered my emails promptly and this was greatly appreciated!!
Debra
Avon
IN
Date:
12/3/2025
5
5555555
Fast , very helpful, and easy to communicate !
Daniel M.
Mckinleyville
CA
Date:
12/3/2025
5
5555555
Professional and caring in everything Made me feel relaxed and cared for Always keeping me up to date on status of my account Explaining all and answering any questions that I might have along the
Rosemary Ann
Saint George
ME
Date:
12/3/2025
5
5555555
responsiveness, knowledgeable, genuine interest in clients
Amanda
Rochester
MN
Date:
12/3/2025
5
5555555
TImely communication.
Jeffrey A
Independence
MO
Date:
12/3/2025
5
5555555
Communication with Sharla and her team was easy. She made it clear what was needed and talked through different scenarious with me.
Andrew Robert
Millcreek
UT
Date:
12/3/2025
5
5555555
Super easy and efficient.
Phillip
Eatonville
WA
Date:
12/3/2025
5
5555555
Brenda is kind, knowledgeable, and goes the extra mile to get things done.
Anna Leatha
Streetsboro
OH
Date:
12/3/2025
4
4444444
Ashland was amazing, thorough and very helpful getting this part of the process done.
Ryan Patrick
Eagan
MN
Date:
12/3/2025
5
5555555
April is very easy to work with. She is courteous and responds timely to emails. She also is great at explaining everything well.
Christina M
Cheektowaga
NY
Date:
12/3/2025
5
5555555
Harriett's professional ability to make us feel seen and heard. She excelled working with us to help make our dream come true.
Christine V
Salem
AL
Date:
12/3/2025
5
5555555
Louise was amazing! She educated Mackenzie and I, walked us through every option we had, and adequately explained the pros and cons of each. She was able to answer all our questions. Louise was flexible in her availability, so much so that she was able to get us pre-approved within hours of our first contact with her. This allowed us to place a bid on our desired home, which was eventually accepted. This all happened within eight hours of us attending the open house! (Went to that open house with no realtor or pre-approval) I did not know this was even possible. I cannot convey the appreciation and thanks for Louise's support and guidance! We are thrilled to have worked with her; she was instrumental in helping us acquire our beautiful home!
Timothy J
Ludlow
MA
Date:
12/3/2025
5
5555555
Fast, efficient, personal attention! Taling the time to return phone calls and texts promptly- very patient with home buyers who have a lot of questions and that any if their questions were ignorant! Class act all the way! Special shout out to Gianna as well! She made this experience as stressless as possible and always was encouraging! Thank you Drew and Gianna!
Ben
North Aurora
IL
Date:
12/3/2025
5
5555555
Jason is fantastic at telling me what I need to know and filtering out all of the information that is not relevant to me. As a result, the process is super simple on my end! Thank you so much Jason for making this process so very easy!
Devon M
Battle Ground
WA
Date:
12/3/2025
5
5555555
Tanner & his team processed my loan quickly & easily. We had a tight deadline and a few hiccups (that were not their fault) and they managed them with ease & professionalism. Huge shoutout to his team, especially Patty! She was so wonderful to work with
Lauren T
Kansas City
MO
Date:
12/3/2025
5
5555555
Kathleen is so knowledgeable and is very consultative on various scenarios that could help us meet our financial goals! Highly recommend working with her as she is not only knowledgeable but available, responsive and kind!
Reed G
Kingston
MA
Date:
12/3/2025
5
5555555
Laura is the absolute best! She is extremely knowledgeable, professional and kind. We felt very confident and supported through the entire process. She went above and beyond for us.
Cathryn
Blue Ridge
GA
Date:
12/3/2025
5
5555555
He helped/support me in every paper work also he supported me as a lender in every aspect to bought the house.
Bhaban Raj
Kansas City
KS
Date:
12/3/2025
5
5555555
Great communication throughout the whole process
Cameron
Tucson
AZ
Date:
12/3/2025
5
5555555
your team was overly patient super helpful and it has made this purchase. A dream come true.
Tori
Lanesville
IN
Date:
12/3/2025
5
5555555
The whole process was super simple and everyone I worked with did an amazing job helping and answering questions!!
Tuff Bo-Taileur
Angleton
TX
Date:
12/3/2025
5
5555555
The personal attention is what made working with this team the best experience we have had either financing or refinancing our home. Tracy was great to work with.
Carlos
Waukesha
WI
Date:
12/3/2025
5
5555555
Sharla always makes her clients feel like they are her number one priority. She is available, provides lots of upfront information and communicates frequently along the way. Her team, particularly Alisha and Rachael are available and helpful. i am so grateful for Sharla and her team as we've worked with them for almost 20 years on our real estate journey.
Stacy
Salt Lake City
UT
Date:
12/3/2025
5
5555555
Tara was VERY responsive. She made the entire home buying process very simple.
Sean Burt
Hudson
FL
Date:
12/3/2025
5
5555555
Although it was stressful at times, Tony made time and talked me through it.
Heath Darrin
Forney
TX
Date:
12/3/2025
5
5555555
Communication has always been great, both you and your team.
Ryan Dean
New Braunfels
TX
Date:
12/3/2025
5
5555555
Knowledgeable and always ahead on process.
Binu
Pataskala
OH
Date:
12/3/2025
5
5555555
Everyone was great and very helpful
Brian P
Davenport
IA
Date:
12/3/2025
5
5555555
Clear communication
Emily Jeanne
Meredith
NH
Date:
12/3/2025
5
5555555
We have moved many times and have NEVER had such excellent customer service! Mike kept us expertly informed about every facet of the mortgage process. He even supported us with his presence at the closing. Professional and very caring. He's the Best!
Pamela Hobson
Kernersville
NC
Date:
12/3/2025
5
5555555
Joe was great ! Super friendly and reliable communication wise.
Kimberlee A
Hingham
MA
Date:
12/3/2025
5
5555555
scott is like a fmaily member at this point. I have been working with him for almost 15 years and i would not go to anyone else. He is honest and i always know i have an allied in my corner when working with scott
Aaron
Skokie
IL
Date:
12/3/2025
5
5555555
Was easy, quick, and professional.
James Vincent
Eldon
MO
Date:
12/3/2025
4
4444444
Seamless process. Questions were always answered in a timely manner and explanations were provided on matters that were unclear at any point.
Isaiah Antonio
Coral Springs
FL
Date:
12/3/2025
5
5555555
The process was stress free and the team made it quick and easy,
Maribel R
Tucson
AZ
Date:
12/3/2025
5
5555555
Super easy process!
Sabrina
Michigan City
IN
Date:
12/3/2025
5
5555555
Melissa was top notch from the start of the transaction to the end. She acted immediately when I contacted her to make sure I could make an offer on a home that I wanted to act on within the first day of the listing going live. She answered any questions I had quickly. She makes you feel like you're her only client though I know she's busy with many others! She went above and beyond just like she did the first time she helped us 4 years ago. A true professional.
Breonna
Abbeville
SC
Date:
12/3/2025
5
5555555
I have never been through this experience before and Vinnie and his team made it way less stressful and easy going! Very thankful for the help and assistance . Would recommend to anyone!
Christina
Massapequa Pk
NY
Date:
12/3/2025
5
5555555
Amazing service provided by Bill and his team. Made the entire process so simple and easy. Highly recommend.
Vincent A
Mccordsville
IN
Date:
12/3/2025
5
5555555
Very easy and felt very supported throughout the process. Thanks Chelsea for everything!
Kyle
Boulder
CO
Date:
12/3/2025
5
5555555
Easy to contact Quickly responds to questions Knowledgeable
Michelle
Glendale
AZ
Date:
12/3/2025
5
5555555
The entire ex was great.
Matthew M
Junction City
KS
Date:
12/3/2025
5
5555555
Zack went above and beyond, he explained and walked me step by step through the process. Quick, Efficient Responses to all my txt and calls and a super positive attitude, Patience, kindness, and a “let me help you” mindset go a long way. Thank You Zack for all you did!!!!!
Ana L
Springfield
MA
Date:
12/3/2025
5
5555555
Marina and her team always make a typically stressful process, smooth and easy! This is my second time working with her, she has a customer for life!
Danielle M
East Taunton
MA
Date:
12/3/2025
5
5555555
Tonja is knows her business and knew the answers to my questions before I even asked them. And I appreciate her working on my loan on weekends and after hours as we were short on time!
Collin Young
Canyon Lake
TX
Date:
12/3/2025
5
5555555
Chris and his team at Fairway are great to work with, all my questions and concerns were always answered in a timely manner. Chris and his team also do a great job at keeping you updated on what it happening as the process moves along.
Ethan
Shelby
OH
Date:
12/3/2025
5
5555555
Very professional!
Anna
Mableton
GA
Date:
12/3/2025
5
5555555
Communication was phenomenal. I felt like I was always working with someone highly knowledgeable and working in my best interest.
Alexandria Elizabeth
Franksville
WI
Date:
12/3/2025
5
5555555
Great communication and speedy process!
Billy H
Howe
TX
Date:
12/3/2025
5
5555555
Streamlined experience and not stressful
Christian
Chattanooga
TN
Date:
12/3/2025
5
5555555
Easy to work with and very prompt
Andrea
Litchfield Pk
AZ
Date:
12/3/2025
5
5555555
Dennis and the entire team at Fairway were always available for any questions or concerns throughout the whole proces. Dennis got me a quick turn around for my initial pre approval when I found the house I wanted to make an offer on asap. Overall GREAT experience as a first time home buyer!
Melissa
Bellville
OH
Date:
12/3/2025
5
5555555
Very thorough on what needed to be corrected on my end to get the loan approved and closed.
Andrew
West Union
OH
Date:
12/3/2025
5
5555555
The willingness to make a way for me to purchase my first home.
Jeleen Fern
Jacksonville
FL
Date:
12/3/2025
5
5555555
Everything just went so smoothly
Christopher L
Crawford
TX
Date:
12/3/2025
5
5555555
Jason was an amazing help through all the process!
Jesus
Winchester
CA
Date:
12/3/2025
5
5555555
Kevin Ferguson was absolutely the reason buying a home for the first time was not a stressful experience. He kept us informed and up to date with each process along the way. He kept great communication with us and explained each process and what we could expect next. He kept us well informed and was there to guide us along the way. As a first time home owner I can’t stress enough how grateful we are to have him on our team. Thank you so much Kevin for making this process go smoothly for us!! We are so excited for our new home!
Angela Riley
Date:
12/3/2025
5
5555555
Kevin is very pleasant and knowledgeable. We felt he was on our side throughout the whole process. He gave us great advise and answered all of our questions. We never felt overwhelmed knowing he was there to support and guide us. We can't thank him enough!!
Angela
Hagerstown
MD
Date:
12/3/2025
5
5555555
Jenna's communication and updates made this process very smooth.
Yamitzy Serrano
Bolivia
NC
Date:
12/3/2025
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated

Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

Get Started
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Second Corporate location was opened in Plano, TX

Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services

First Military Mortgage Specialist Boot Camp and Home Giveaway

Began servicing loans

Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states

Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com

Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers