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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
4
4444444
Good communications and knowledgable.
Felix
Plano
TX
Date:
12/19/2025
5
5555555
Service ptovided
Joseph
Cantonment
FL
Date:
12/19/2025
5
5555555
He was very patient and helpful through the whole process and answered all my questions
Mark
Salem
OH
Date:
12/19/2025
5
5555555
communication, accommodation for our unique situation, always available/eesponsive.
Maria Felicia Leung
Fitchburg
WI
Date:
12/19/2025
5
5555555
Tim and his team was amazing they were able to work through some hurdles and get my house closed on the date requested
Michael William
Tucson
AZ
Date:
12/19/2025
5
5555555
Brandon was very responsive to any questions and was on top of everything at all times. I could not recommend him more
Angelica
Tampa
FL
Date:
12/19/2025
4
4444444
relationship
Willie J
Waco
TX
Date:
12/19/2025
5
5555555
Very patient with an incredibly complex situation. Managed to communicate with all parties involved with poise and professionalism. Very responsive to communications during and outside of normal business hours. Focused on both personal and financial aspects of the situation. Couldn't recommend Meggan more highly, she as a class-act and went above and beyond the call of duty on many occasions.
William
Somerville
MA
Date:
12/19/2025
5
5555555
Matt was very efficient and pleasant to speak to. He was very knowledgeable about mortgages and explained things very well.
Heather S
Sarasota
FL
Date:
12/19/2025
5
5555555
Jake and Naomi were awesome with everything and more supportive than I could have imagined!
Makala
Spanaway
WA
Date:
12/19/2025
5
5555555
Jake went above and beyond to help get us the house we loved !
Ratana
Spanaway
WA
Date:
12/19/2025
5
5555555
Jim, Christa, and their Fairway team were helpful, personable, caring, and easy to work with. They provide great customer service and I really appreciate that.
Jenna
Grayslake
IL
Date:
12/19/2025
5
5555555
Quick responses, knowledgeable and always so friendly!!
Melissa L
Georgetown
TX
Date:
12/19/2025
5
5555555
Ease of the process
Loralie A
Dickinson
ND
Date:
12/19/2025
5
5555555
Heather and her Team were very attentive and professional. Great communication skills. This transaction was very pleasant for both me and my husband.
Lisa
Avon
IN
Date:
12/19/2025
5
5555555
She was on top of everything
Bryant Christopher
Dothan
AL
Date:
12/19/2025
5
5555555
Matt is wonderful and helpful
Holly
Loudon
NH
Date:
12/19/2025
5
5555555
Nicole was incredibly responsive and talked us through all of our options to ensure that we understood each step. She gave us a variety of loan options to consider with different terms so that we could find the best fit for our unique situation. Nicole went above and beyond through the entire process.
Jewel E
Grand Junction
CO
Date:
12/19/2025
5
5555555
Kim came in like a superhero for me, very late in my purchasing process, and was able to get me a better rate for lower closing costs, and still meet the closing date without any problems. I'm still amazed that we made it, and am just so thankful for the effort Kim gave to keep everyone on track and the process moving.
Christina
Mt Juliet
TN
Date:
12/19/2025
5
5555555
Quick friendly efficient
Brett L
Lansing
KS
Date:
12/19/2025
5
5555555
Simple process and fast responses
Rosileen
Flower Mound
TX
Date:
12/19/2025
5
5555555
David was exploring every option and kept me in the loop along with Alison
Andrew
Longview
TX
Date:
12/19/2025
5
5555555
The communication and the efficiency of the team is off the chart! I am so pleased that they not only took care of the whole application process, but also took the time to explain everything to me and reduce my stress at so many occasions. The whole team is so patient and will go above and beyond for their services. Thank you!
Harveen Kumari
Dacula
GA
Date:
12/19/2025
5
5555555
Very excellent Service!! Great Communication!!
Louise
La Puente
CA
Date:
12/19/2025
5
5555555
Tanya and Erica communicated so well, they were always available to answer my Question without delay, I couldn't have done this without them. bless you all
Ogheneovo Bright
Georgetown
TX
Date:
12/19/2025
5
5555555
Help and communication
KAJA A
Algonquin
IL
Date:
12/19/2025
5
5555555
Buying my first house felt super intimidating, but this lender made everything so easy. They explained every step in a way that actually made sense and never made me feel dumb for asking questions — even when I asked the same thing more than once. No matter the time of day, they were always quick to respond and happy to help. I always felt supported and informed throughout the whole process, which made a huge difference as a first-time buyer. I honestly couldn’t have asked for a better experience and would recommend them to anyone looking for a lender who truly has your back.
Cara
Stevens
PA
Date:
12/19/2025
5
5555555
Being kept informed throughout the process. Availability whenever we had a question. The feeling that we had someone to help us every step of the way. The entire team was exceptional and appreciated. Thank you!
Jacqueline
Fredericksburg
VA
Date:
12/19/2025
5
5555555
Easy transaction. Second time working with Matt & Team.
Elmer
Round Lk Hts
IL
Date:
12/19/2025
5
5555555
Quick response, easy process and Dean was very upfront with all information and questions Very happy with entire process
Dawn
Elgin
IL
Date:
12/19/2025
5
5555555
Zach is very professional and easy to work with. He comes out of his way to explain everything and be sure you understand it all. his communication skills are the best! I would highly recommend him and will definitely be reaching out to him when it's time to refinanc!
Eileen M
Manchester
NH
Date:
12/19/2025
5
5555555
I had a wonderful Team.
Rebecca Keith
Darlington
SC
Date:
12/19/2025
5
5555555
Laura was fantastic! From the minute we began talking, she immediately made me feel confident that she would help me all the way through the process. And she did just that! She is extremely responsive to both phone calls and t and was able to answer every single question that I had throughout the process. I would recommend her to any friend or family that is going through the home buying process.
Jenna King
Charlotte
NC
Date:
12/19/2025
5
5555555
They followed up on every detail and were extremely quick to respond if I had any questions
Dominic
Elkhorn
WI
Date:
12/19/2025
5
5555555
Jeff was very proactive and helpful in getting this done!
Kyra
Kaysville
UT
Date:
12/19/2025
5
5555555
Easy of communication and friendly staff
Mary K
Toronto
OH
Date:
12/19/2025
5
5555555
Justin is a GREAT Surporter, helper. Justin make a positive difference on doing things. Justin is very committed and love what is doing to help people like me. I am very greatful to what he has done in my family. He walked very hard for things to do done in a very short time. Thank you very much Justin for your hard work.
Isabelle
Columbus
GA
Date:
12/19/2025
5
5555555
Tim was great from start to finish - extremely transparent throughout the process, prompt in responding to questions, and never hesitated to hop on the phone or explain things twice.
Richard
Greenwood
IN
Date:
12/19/2025
5
5555555
reliable, thoughtful, and always available at a moments notice .
Michael
Land O Lakes
FL
Date:
12/19/2025
5
5555555
The customer service and willingness to answer questions no matter the day or time
Michael Jacob
Dothan
AL
Date:
12/19/2025
5
5555555
Very clear explanations, lots of patience with our questions
Caroline Scotta
Atlanta
GA
Date:
12/19/2025
5
5555555
Brian always returned calls and helped solve
Mattie
Dallas
TX
Date:
12/19/2025
5
5555555
Easy to deal with and very responsive
Kevin Wayne
Washburn
ND
Date:
12/19/2025
5
5555555
Ariana and her team were extremely knowledgeable in all aspects of this first time home buying process. There was not one thing that I did that was not explained to me why I was doing it. Ariana and her team are top notch the best around hands down. Thank you for getting me back to East Texas and into our beautiful home 😊.
Christopher Stevan
Longview
TX
Date:
12/19/2025
5
5555555
Responsiveness and attention to detail. Overall extremely pleasant experience
Vasia Nicole
Decatur
AL
Date:
12/19/2025
5
5555555
Kim handled the good, the bad and the ugly with professionalism.
Craig A
Little River
SC
Date:
12/19/2025
5
5555555
We had an excellent experience working with Shawn and would highly recommend him as a loan officer. Shawn was always very prompt and responsive, making himself readily available via email, call, or text. His answers were thorough and easy to understand, even with more technical and complex questions. Throughout the process, he presented us with all the options, so we felt informed and confident we were making the best decisions for our situation. Shawn kept the ball rolling smoothly and accurately updated us on timelines so we could complete the refinance as quickly as possible. When we needed to introduce other family members into the refiance process, he handled that very well and was great at coordinating/communicating with everyone. We're grateful to Shawn for his patience, diligence, and partnership over the past couple of months. It wouldn't have been as straightforward and easy without him!
Chloe
Flagstaff
AZ
Date:
12/19/2025
5
5555555
Shad was very helpful and much more personabl than dealing with a bank etc.
David Scott
Kansas City
MO
Date:
12/19/2025
5
5555555
Excellent communication & professionalism. Fast & trustworthy! Kind , understanding & very helpful.
Gladys Donovan
San Antonio
TX
Date:
12/19/2025
5
5555555
Great communication and quick response time, app makes it super easy
Kimberly
Topeka
KS
Date:
12/19/2025
5
5555555
Very helpful
Mario
Euless
TX
Date:
12/19/2025
5
5555555
Suzanne was always available to answer any questions or concern's we had. Very professional & with great attitude.
Pedro Antonio
San Antonio
TX
Date:
12/19/2025
5
5555555
Everything was finr
Stacy
Frederick
MD
Date:
12/19/2025
5
5555555
Easy for the buyer. Great communication this is our third home purchase with you guys!!! So we are obviously very pleased with the service provided.
John Thomas
Mountain View
HI
Date:
12/19/2025
5
5555555
Kolby was always avaiable for a phone call to discuss. He was patient in answering all of our questions and was able to explain things in a way we were able to understand. He made everything seamless and we always felt that he priortized us even as I am sure he is helping multiple other clients.
Rachael Jones
Gainesville
GA
Date:
12/19/2025
5
5555555
Troy was responsive to any questions I had
Derek I.
Seattle
WA
Date:
12/19/2025
5
5555555
The way they broke everything down for me so that they could accommodate my disability
Christopher
Denver
CO
Date:
12/19/2025
5
5555555
Deana was always very kind and very helpful.
Sharon M
Greenville
MS
Date:
12/19/2025
5
5555555
Working with Nick Thiry was an absolute pleasure. What stood out most was how incredibly responsive they were—every question I had was answered quickly, often within minutes or the same day. Their communication was clear, professional, and reassuring throughout the entire process. It made what could have been a stressful experience feel smooth and stress-free. If you're looking for someone who stays on top of things and keeps you informed, this is the person to go with!
Michael Andrew
New London
MN
Date:
12/19/2025
5
5555555
Nichole was very polite and friendly during the proces. She answered all of our questions and responded right away . She was very knowledgeable and kept us informed. It was a pleasure to work with her.
Martin
Bellemont
AZ
Date:
12/19/2025
5
5555555
Josh was always available to answer our many questions and he helped the whole refi process go smoothly.
Carolyn
The Dalles
OR
Date:
12/19/2025
5
5555555
Extremely responsive, extremely friendly, and extremely professiona!
Benjamin Ray
Leoma
TN
Date:
12/19/2025
5
5555555
Byron did - if if things went slightly off the rails, he was in contact, making me feel like everything was ok. He is VERY knowledgable and just a super nice guy to have on your side during a process that is not easy on a good day :)
Allen
Fall River Mills
CA
Date:
12/19/2025
5
5555555
Sharone was very knowledgeable and thorough. she wanted to make sure the consumer knows and understands every part of the process. She was persistent And made sure things were done the right way.
Kenyah M
Cincinnati
OH
Date:
12/19/2025
5
5555555
You kept me informed every step of the way and answered all my questions. You made it so easy.
Darlene K
Indianapolis
IN
Date:
12/19/2025
4
4444444
I was a bit disappointed that I was told I was going to get the financial grant and then the week of closing I was told I couldn't get it for my property
Mary Ellen
Harrisburg
PA
Date:
12/19/2025
5
5555555
Steve was able to helpnusbget the lowest rate and explained the entire process to ensure we were making educated decisions
Adrian Stephano
Bolingbrook
IL
Date:
12/19/2025
5
5555555
Francisco and his team went beyond our expectations and we are very grateful to have had them as our lender team!
Josefina D.
Omaha
NE
Date:
12/19/2025
5
5555555
Very quick respond and you guys got the work done quickly
Roy Levond
Jefferson
GA
Date:
12/19/2025
5
5555555
Paul was responsive. communicated well and was good to work with.
Scott
Council
ID
Date:
12/19/2025
5
5555555
What he said he was gonna do, he made it happen!
Omar
Azle
TX
Date:
12/19/2025
5
5555555
The team was very easy to work with!
Alexxis
Roselle
IL
Date:
12/19/2025
5
5555555
Thank you for taking care of my client.
Tanya
Dickinson
TX
Date:
12/19/2025
5
5555555
Jeremy was very professional, he mde buying our first house stress free because of how Informative he is. He was always avaible to answer any wuestions questions we had . it was a great experience!
Mireya
Ammon
ID
Date:
12/19/2025
5
5555555
Great experience! Bill is extremely knowledgeable - I highly recommend!
Tyke A
Indianapolis
IN
Date:
12/19/2025
5
5555555
Tony is the best in the business by far! He has a great team with Wendy & Bill and they got me to the closing table in 3 weeks. The communication was great keeping me informed every step of the way and everything moved quickly. They are real professionals who truly care about what they do. My options were thoroughly explained and I am very happy with my decision. I highly recommend Tony & the team at Fairway to anyone in the market for a purchase or refinance for honest and exceptional service.
Anastasia R
Williamstown
NJ
Date:
12/19/2025
5
5555555
Very eff and professional, thank you
Nancy Marie
Conroe
TX
Date:
12/19/2025
5
5555555
It's was my first time .and they always answered my question.
Laiscia
Portland
OR
Date:
12/19/2025
5
5555555
Open & clear communication
Andrea Michelle
Indianapolis
IN
Date:
12/19/2025
5
5555555
Everything from start to finish was excellant.
Christopher
Vacaville
CA
Date:
12/19/2025
5
5555555
Pues que fue un proceso rápido y cuando tuve dudas y preguntas siempre me respondieron honestamente y estoy muy agradecido con Mauricio y su equipo gracias
Misael
San Luis
AZ
Date:
12/19/2025
5
5555555
Great communication, fast responses, clear explanations and genuine care throughout the process made this an excellent experience shannon made a complex process feel simple and supported every step of the way I trul appreciate
Judith
Temple
TX
Date:
12/19/2025
5
5555555
Cammie is great at communicating and constantly letting me know what is going on with the loan and everything that goes into this process. She is great at having her clients' back and making sure everything is benefiting the client. Overall this process was stress free ans handled perfectly!
Kyra E
Macon
GA
Date:
12/19/2025
5
5555555
Everyone was super nice and great to work with. They all made this process smooth, easy and stress free! We appreciate you all! In the future, if we know of anyone needing your services we will definitely refer them to you.
Pamela Dawn
Whiteland
IN
Date:
12/19/2025
4
4444444
nication ummoc raelc yreV yreVcVery
Robert
Chicago
IL
Date:
12/19/2025
5
5555555
Tim was incredible from day one. My wife and I were first time homebuyers, and Tim's knowledge, communication, and willingness to go above and beyond made what can be a stressful process feel incredibly easy. Our home search took 18+ months from our first meeting with Tim, and he was with us every step of the way - running numbers, giving advice, and answering any questions we had - which allowed us to make quick decisions with confidence. No matter the time of day, Tim always made himself available to assist us and made us feel like a top priority. We couldn't be more appreciative of everything Tim did to help us purchase our first home.
Zachary
Carmel
IN
Date:
12/19/2025
5
5555555
James and his team are AMAZING! Or situation for buying a home was a extremely difficult process because of our situation. James took the time to give us a checklist of things we needed to address before we could be approved for a loan. He guided us the whole time. He was in constant contact and was always avaible for our question. If it wasnt for him and his team we wouldn't haven't been able to close on our property. We are now proud owners of 4 acre property that has been our dream for a very long time. We now have our forever home that we use to fantasize about. I can't speak highly enough of our experience. Hands down, TOP NOTCH SERVICE! Thank you sir for helping making our dream come true. Best Christmas EVER!
Christopher
Woodburn
IN
Date:
12/19/2025
5
5555555
Kelly kept us on track and informed. Great service
Gary D.
Topeka
KS
Date:
12/19/2025
5
5555555
Communication was great, the process was very easy, and everyone I worked with was fabulous!!!
Morgan E
Wendell
NC
Date:
12/19/2025
5
5555555
Roman took the time to explain all of my options, answered every question I had and was always available by phone or email. It was a pleasure working with him. Would definitely recommend to everyone I know.
Stephanie
Tucson
AZ
Date:
12/19/2025
5
5555555
Everything during every process. Thank you and your team for all the help along our home buying experience.
Billy E
Tomball
TX
Date:
12/19/2025
5
5555555
Bryan is great to work with, communicates promptly and makes it an easy process!
Clinton J
Waunakee
WI
Date:
12/19/2025
5
5555555
Matt made everything quick and easy. Updated me throughout the process
Gabriel Adam
Overland Park
KS
Date:
12/19/2025
5
5555555
Valerie was super helpful and really cared about me.
Susan A
Akron
OH
Date:
12/19/2025
5
5555555
Your knowledge and availability to talk at a moments notice
Jeremy
Lake Stevens
WA
Date:
12/19/2025
5
5555555
The process was smooth and real expectations were set. Very transparent
Jason
Deltona
FL
Date:
12/19/2025
5
5555555
Communicated well. Always available.
Joy Eloise
Atlanta
GA
Date:
12/19/2025
5
5555555
Customer service
Lloyd H
Tonopah
AZ
Date:
12/19/2025
4
4444444
Responsiveness to our communications
Mary Ann B
Oxford
CT
Date:
12/19/2025
5
5555555
Working with Haven made the entire home‑buying process feel surprisingly smooth. They were incredibly knowledgeable, always prepared with clear explanations, and never made us feel rushed or overwhelmed. What stood out most was how proactive they were—anticipating questions before we even asked them and guiding us through each step with confidence and patience. They communicated quickly, advocated for our best interests, and made sure I understood every option on the table. It genuinely felt like having a partner in the process rather than just someone completing a transaction. Thanks to their expertise and support, we felt confident every step of the way. We will be sending any friends or family your way in the future!
Meghan
South Bend
IN
Date:
12/19/2025
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated

Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

Get Started
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Second Corporate location was opened in Plano, TX

Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services

First Military Mortgage Specialist Boot Camp and Home Giveaway

Began servicing loans

Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states

Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com

Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers