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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Ashley was very accessible for any questions I had. As a first time homebuyer, there was a lot about the processes that I didn't know, but Ashley was always available and willing to explain things to me, even when it was just for my understanding and not strictly necessary for the process. I felt as though I received advice and feedback to help make decisions along the way, and was more at ease during the process knowing that I could reach out to Ashley for support if there was anything I didn't understand or wanted more background on.
Amy
Arvada
CO
Date:
11/28/2025
5
5555555
Adriana was very responsable and reliable. She answered all of our questions. She made the process of purchasing a home very smooth and easy for us.
Angel
Gresham
OR
Date:
11/28/2025
5
5555555
The communication laura and her team provided was always excellent, there was never a time that i was confused because Laura broke everything done for me. She is amazing!!
Braydon M
Cantonment
FL
Date:
11/28/2025
5
5555555
Very easy, good communication.
Emily
Franklinton
NC
Date:
11/28/2025
5
5555555
Aaron and his team are very detail orientated and make the process easy and stress free!
Keri
Eagan
MN
Date:
11/28/2025
5
5555555
Very down to earth and kind hearted!
Jenna
Columbus
IN
Date:
11/28/2025
5
5555555
The communication was always great and the process was easy.
Shalena
Junction City
KS
Date:
11/28/2025
5
5555555
Brian is very knowledgeable and very customer friendly. Answered all our questions in a timely manner.
Bernard M
Wisconsin Dells
WI
Date:
11/28/2025
5
5555555
You always update update us , what going on in our housing loan..
Rowel
Virginia Bch
VA
Date:
11/28/2025
5
5555555
Nick and his team were very efficient with tasks and quick to communicate changes. I appreciate how available Nick was to calls/texts/emails, his explanations, and his kindness. Would definitely work with Nick Pronsky and his team with Fairway again in the future!
Christina Nicole
Georgetown
TX
Date:
11/28/2025
5
5555555
Dottie was friendly and patient and made it so easy and quick
Ryan
Derby
KS
Date:
11/28/2025
5
5555555
Lacy!!!!!!!!
Paul K
Leavenworth
KS
Date:
11/28/2025
5
5555555
Mark was always available whenever I needed him and made sure I got the best deal for my financial situation. Highly recommend!
Cesar
Carrollton
TX
Date:
11/28/2025
5
5555555
Smooth transaction!
Edward Dustin
Phoenix
AZ
Date:
11/28/2025
5
5555555
Bob is the man - He's reliable & knowledgeable. He has this ability to not over explain, yet also explain things to me like I'm 6 when I need a few extra minutes. I've relied on him for going on 13 years now and can't imagine going through this process without him.
Trent
Madison
WI
Date:
11/28/2025
5
5555555
Tim was very helpful with the process. He was very knowledgable and understanding. I am not very tec savvy. It was nice getting to know him. I feel like I have a new friend !
Alvin
Oak Island
NC
Date:
11/28/2025
5
5555555
Great communication. Always respondes very quickly. Answered all questions. Gave extra options.
Christopher
West Allis
WI
Date:
11/28/2025
5
5555555
Great communication throughout the entire loan process
Ryan
San Diego
CA
Date:
11/28/2025
5
5555555
Kyle was amazing helping us through the process smoothly and at incredible speed. He helped clairy things to keep our expectations aligned. Smoothest home buying process i have ever been through!
Eric J
Peachtree Cty
GA
Date:
11/28/2025
5
5555555
How you guys really worked hard. getting are first house
John
Hartford City
IN
Date:
11/28/2025
5
5555555
Sarah is responsive whether it is last minute or not! She was available to us at all hours and any day of the week which was so convenient. She gets things done super quickly and last minute when we put her in a time crunch! I truly felt like we could count of Sarah!
Cassandra
Waukesha
WI
Date:
11/28/2025
5
5555555
Mark was excellent with keeping us updated through the whole process
Tesa
Oxford
WI
Date:
11/28/2025
5
5555555
Sheryl was beey very responsive very and helpful the whole way through.
Suzanne
Austin
TX
Date:
11/28/2025
5
5555555
The team learned my needs and communicated accordingly!
Michelle
Manhattan
IL
Date:
11/28/2025
5
5555555
The security of the team that works together as a whole to accomplish the clients expectations.
Daniel
Alexander
ND
Date:
11/28/2025
5
5555555
Very friendly, professional people. made every thing easy
Michael
Dahinda
IL
Date:
11/28/2025
5
5555555
Michelle was great. Very communicative and professional
Chris
Cave Creek
AZ
Date:
11/28/2025
5
5555555
The team was so attentive and super kind. The process was fluid and not overwhelming. I would high recommend Todd and his team!
Tabitha
Henrico
VA
Date:
11/28/2025
5
5555555
Mike is amazing to work with!!!! So helpful throughout the process and so knowledgeable as well.
Cortney Lynn
Graham
WA
Date:
11/28/2025
5
5555555
Easy-to-use; straightforward; efficient; friendly. It is apparent that Todd and his team are on your side and want to see you successful. I highly recommend them.
Angela
Hampton
VA
Date:
11/28/2025
5
5555555
Seamlessly easy transaction
Karen
Burlington
NJ
Date:
11/28/2025
5
5555555
DJ made everything easy and stayed in touch with us at all times.
Jennifer J
Two Rivers
WI
Date:
11/28/2025
5
5555555
I appreciate how easy it was to reach Matthew for questions/advice. He also was willing to work with me when I received a more competitive rate from my bank. Overall, he helped make my first home buying experience so stress free and seamless.
Lily
Newnan
GA
Date:
11/28/2025
5
5555555
Very attentive and made everything move along quickly and smooth
Jennifer A
Patchogue
NY
Date:
11/28/2025
5
5555555
Overall communication, expertise , and professionalism Thank you for all your help along the journey!
Dylan
Lyman
SC
Date:
11/28/2025
5
5555555
I had a great experience with Scott. He is easy to communicate with and was knowledgable in all things concerning the process of my getting a home loan. He made my getting a home feel like a breeze and so very happy with hiw how it all went! I will be recomending him should anyone tell me they are looking to buy .
Jamie
Colorado Springs
CO
Date:
11/28/2025
5
5555555
Josh made everthing easy. he broke down costs well. he and his team made this experience a lot less stressful than buying a home in the past had been.
Calla
Cheyenne
WY
Date:
11/28/2025
5
5555555
The help and gratitude that Teri gave to us was very grounding to us with nervous and not knowing the process. She has such a great team to help with anything that anyone might need!
Kody L
La Grande
OR
Date:
11/28/2025
5
5555555
I don't need to do anything, make my life easier
Yong
Youngstown
OH
Date:
11/28/2025
5
5555555
Kathleen was amazing at explaining every single detail to make sure we understood. She took the time to work with us throughout the past 5 years. She went above and and beyond.
Courtney A
Stoneham
MA
Date:
11/28/2025
5
5555555
Easy to contact friendly and professional
Sean
Kouts
IN
Date:
11/28/2025
4
4444444
Go over edocs with clients little better
James Kenneth
Burlington
NJ
Date:
11/28/2025
5
5555555
The team is awesome and on top of it! Super professional and enjoyable to work with.
Tim
Arvada
CO
Date:
11/28/2025
5
5555555
Good direct and fast communication with Heather.
Roy David
Dunreith
IN
Date:
11/28/2025
5
5555555
Brian is a great communicator and he is extremely knowledgeable of the entire process. He was always available to answer questions or to facilitate the overall process.
Michele
Weatherford
TX
Date:
11/28/2025
5
5555555
Leanne and staff were amazing to work with. Communication was unmatched and any questions were answered at any time day and night.
Branden
Newport
PA
Date:
11/28/2025
5
5555555
Great service and it was a very simple process.
Anastacia
Wilton
ND
Date:
11/28/2025
5
5555555
The prompt communication, speed and professionalism
Ines
Gurnee
IL
Date:
11/28/2025
5
5555555
The overall experience was great. I would continue to work with Krystal and Hallmark in the future. Krystal is very attentive and willing to go that extra mile. She is a joy to work with.
Tracy M
Fort Wayne
IN
Date:
11/28/2025
5
5555555
Clear communication and explanation of things that I didn't understand. Prompt responses and working on our file quickly to get us to the closing table on time
John
Mountain Pine
AR
Date:
11/28/2025
5
5555555
Very helpful
Rachael
La Grande
OR
Date:
11/28/2025
5
5555555
Very responsive and willing to answer every question we had!
Madison
Orlando
FL
Date:
11/28/2025
5
5555555
Great communication. Super simple to complete. And they were there the whole time for all my questions!
Forrest
Carney
MI
Date:
11/28/2025
5
5555555
Craig is a connsmate professional, who genuinely cares about his clients and works hard to get them exactly what they want. His advice is outstanding and we have used him to purchase 3 different homes over the years.
Charles
Nampa
ID
Date:
11/28/2025
5
5555555
Easy to work with Danny and his team, process was efficient and got us closed faster than I expected.
Chris
Spring
TX
Date:
11/28/2025
5
5555555
Throughout the whole process, from the beginning of our desire to purchase our first home, the help and the attention my family and I received was tremendous. Behind my mind was a speckle of doubt in believing that one our goals could be achieved, Jeff and His team went above and beyond to make our dream a reality. From personal advice, to financial advice and guidance, the Fairway Team were amazing. We will forever be thankful for all of their attention, and all of their help. I would 110% recommend Jeff and his team at Fairway to anyone looking to make a home buying dream a reality.
Luis
Las Vegas
NV
Date:
11/28/2025
5
5555555
Great communication and advising how to take the next steps
DANIEL REY
Cheyenne
WY
Date:
11/28/2025
4
4444444
Nancy is a wonderful person but she was out of town for the majority of our process.
Heather McKnight
Edinburg
VA
Date:
11/28/2025
5
5555555
Tina made the process more easier for me as the process moved along. She was always keeping me up to date with everthing that was going on. She answered all my questions.
Jimmy
El Cajon
CA
Date:
11/28/2025
5
5555555
Ben was awesome, super knowledgeable and accessible! He made my first time home by an experience, super simple and easy!
Chelsea Lane
Grain Valley
MO
Date:
11/28/2025
5
5555555
Troy was very responsive and cleary explained new concepts to us.
Emma Catherine
Everett
WA
Date:
11/28/2025
5
5555555
Easy and communicative
Linnea
Seattle
WA
Date:
11/28/2025
5
5555555
Mike gained my trust during the initial buying experience in 2024. He continues to earn it with his transparency
James E.
Arlington
VA
Date:
11/28/2025
5
5555555
Olivia was always very responsive and provided various options to help us find the best fit for our needs
David
Tucson
AZ
Date:
11/28/2025
5
5555555
My experience with Charlene was great. She was incredibly easy to work with—always communicative, knowledgeable, and proactive—and it genuinely felt like she was looking out for my best interests throughout the entire process. I felt supported and confident every step of the way.
Stephanie Marie
Castle Hayne
NC
Date:
11/28/2025
5
5555555
Carla provided outstanding communication, guidance, and support through the entire process.
Tailer
Burleson
TX
Date:
11/28/2025
5
5555555
Got it done!!!
Long
Scottsdale
AZ
Date:
11/28/2025
5
5555555
Always being able to reach out to Jim - feeling like family!
Erin
Shrewsbury
MA
Date:
11/28/2025
5
5555555
Lori was amazing. She went the extra mile in everything she did. She was available on weekends and was always responsive whenever I had questions. She always explained things throughly. I would recommend her 100% without hesitation.
Scott
Fort Lauderdale
FL
Date:
11/28/2025
5
5555555
Very timely communication, excellent follow through and good advice on different options
Matthew
Bloomington
IN
Date:
11/28/2025
5
5555555
She is very profesional,
Carlos A.
Indio
CA
Date:
11/28/2025
5
5555555
jeff was great to work with and has a awesome personality.
Gary Francis
La Crosse
WI
Date:
11/28/2025
5
5555555
Ella knows her stuff, she is always available. so happy to work with her and her amazing team.
Amadou
Des Moines
WA
Date:
11/28/2025
4
4444444
Timely and responsive to questions
Byul
Indianapolis
IN
Date:
11/28/2025
5
5555555
Smooth and quick process. Everyone was great to work with.
David P
Buford
GA
Date:
11/28/2025
5
5555555
Michael is so easy to work with!
Mary Katherine
Birmingham
AL
Date:
11/28/2025
4
4444444
Fairway Home came highly recommended from those in the local area.
Victor
Dickson
TN
Date:
11/28/2025
5
5555555
Great, clear and timely communication. Answered questions I had along the way quickly and thoroughly. I was made to feel at ease and in good hands at every step of the process. Carrie has a great bedside manner - personable, warm and thoughtful. An xcllent experience through and through.
Carlos Jose
Chicago
IL
Date:
11/28/2025
5
5555555
Dan and the whole team worked with me, patiently, as we navigated my lack of knowledge and my email being corrupted as we are going through the whole process.
Vickie S
Phoenix
AZ
Date:
11/28/2025
5
5555555
Friendly and quick to get back with any questions
Courtney
Summerville
SC
Date:
11/28/2025
5
5555555
Amy was helpful and always on top of our loan throughout the process.
Trevor
Wilton
ND
Date:
11/28/2025
5
5555555
The responsiveness, ease, and communication. All 5⭐
Erik R
Bedford
VA
Date:
11/28/2025
5
5555555
Very timely, smooth
Aliyah Nichole
Surprise
AZ
Date:
11/28/2025
5
5555555
I am honored that I had the opportunity for the help and guidance from such an amazing person! Thank you !!!!
Kelly Baxter
Pittsburgh
PA
Date:
11/28/2025
5
5555555
Their communication and their determination to getting the loan completed
Christopher
Anniston
AL
Date:
11/28/2025
5
5555555
Very fast turnaround for all the documentation request reviews and very helpful staff
Katherine
Las Vegas
NV
Date:
11/28/2025
5
5555555
The constant communication. We never had to reach out for an update, everyone was great.
Jeffrey Don
Chesapeake
VA
Date:
11/28/2025
5
5555555
Pleasant, kept me informed and made the process easy for me
Barbara L
Boiling Springs
PA
Date:
11/28/2025
5
5555555
Mindy madenit great!
Robin R
Brookville
IN
Date:
11/28/2025
5
5555555
He did a very good job helping us
Scarlet A
Hanover Park
IL
Date:
11/28/2025
5
5555555
Jillian was always available to us and was an absolute pleasure to work with.
Dean
Lyman
SC
Date:
11/28/2025
5
5555555
Everyone that works there are amazing, really makes your stress levels go down. They are always there to answer questions for you no matter what. Highly recommend them.
Michelle
Austin
MN
Date:
11/28/2025
5
5555555
April is always great to work with because she is quick to respond, does her best to get you the best rates, and works with you to make sure everything is smooth
Megan Kathryn
Hector
MN
Date:
11/28/2025
5
5555555
Tiffany was very attentive throughout the entire process. I never had a question go unanswered for longer than a few hours - even on weekends and holidays. She was also very kind and understanding!
Ethan
Dover
AR
Date:
11/28/2025
5
5555555
Communication as wee as Mike and his staff always available to address all questions and concerns
Laurence M
Boca Raton
FL
Date:
11/28/2025
5
5555555
Mike kept us apprised on current mortgage interest rates for 22 months. He was able to get the home appraisal waived. These actions were much appreciated.
Jane D
Billings
MT
Date:
11/28/2025
5
5555555
Constant communication was the key in making sure we are good to close. Sabina was great with this!
Krishna Maya
Cincinnati
OH
Date:
11/28/2025
5
5555555
Your whole team made it easy! Everything was very clear on what was needed or what we should expect.
Janine
Jordan
MN
Date:
11/28/2025
5
5555555
Great communication throughout process, willingness to answer questions we had .
John M
Dunn
NC
Date:
11/28/2025
5
5555555
Other banks don't trust in us to much excuses and you take the challenge And help us in this journey with us thanks for trust in me and Bryan and look we are in us house thanks for everything and I'm have a lot reasons to recommend you and your staff 🙏 thanks again and Gbu bless you 🙏merry 🎅 Christmas 🎄
Samuel
Holyoke
MA
Date:
11/28/2025

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers