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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Great responsiveness. Easy to work with
Alexander
Cheyenne
WY
Date:
8/17/2026
5
5555555
Gina was amazing
Stephanie
San Diego
CA
Date:
8/17/2026
5
5555555
Scott was fast with the answers to our questions. He's walked us through everything step by step. We would recommend Scott to everyone!!
Kyle
Gaffney
SC
Date:
8/17/2026
5
5555555
Answered all my questions very timely and had super clear and consistent communication!
Kendall
Vestavia Hills
AL
Date:
8/17/2026
4
4444444
Easy communication with John excellent follow up
Matthew
Commerce
GA
Date:
8/17/2026
5
5555555
Communication was amazing. Sarah is knowledgeable in her job. Response timing was great.
Eric
Watertown
SD
Date:
8/17/2026
5
5555555
Her communication throughout the whole experience was top notch. She explained things really well. I feel like me she looked at all option, from every angle and put us in a really nice home.
Anthony
Grand Junction
CO
Date:
8/17/2026
5
5555555
David made this experience!!
Sean
Harrisburg
SD
Date:
8/17/2026
5
5555555
Mike is great to work with and always is proactive on any issues that arise. Highly recommend this guy!!!
Edward
Phoenix
AZ
Date:
8/17/2026
5
5555555
Dominicks, communication skills!
Raelyn
Sutherland
NE
Date:
8/17/2026
5
5555555
Raedean was professional and quick to respond with clear communication. She took the extra time to answer my questions and make sure I understood the process, which meant a lot to me.
Ashraf
Kansas City
MO
Date:
8/17/2026
5
5555555
- Creative - Excellent communication - Felt like we were being taken care of, and our interests were top priority - Overall process was very smooth
Dain
Glendale
CA
Date:
8/17/2026
5
5555555
Cale was very responsive and helpful throughout the entire home buying process.
Mitchell
West Hartford
CT
Date:
8/17/2026
5
5555555
Erin is very professional and always on top of everything. Very pleasant to talk to and always very responsive.
Kelly
Laurel Springs
NC
Date:
8/17/2026
5
5555555
Kirk Scrima's integrity is unmatched in this business. He is a true professional in every sense of the word. His unwavering demeanor was key to this stressful time of inspections and paperwork. Thank you for your follow through and staying on top of your team and my realtors. Hats off to you. I will use you again when I purchase and sell my next and current home. I'll keep you posted. Also I will recommend you to anyone that will listen. Bravo, sir.
Kellie
Oroville
CA
Date:
8/17/2026
5
5555555
Friendly and HELPFUL!
Lana
Glendale
CA
Date:
8/17/2026
5
5555555
good and quick communication
Tina
Cheyenne
WY
Date:
8/17/2026
5
5555555
Thomas was wonderful to work with, he made everything easy and understandable. He was very easy to communicate with and he made sure to answer all my questions in a timely manner.
Amanda
Texarkana
TX
Date:
8/17/2026
4
4444444
Sorry - I think the question should read "...something that would make it positive". Seemed to be an inordinate amount of paperwork. Have closed two houses previously in Prescott and this is the most labor intensive experience yet. Also confusing as some docs went to my husband and some to me and from different people. Anyway, it is finally done and we're happy about that.
Sharon
Prescott
AZ
Date:
8/17/2026
5
5555555
Clear and direct communication, any and all questions were immediatly answered and followed up by additional team members to ensure everything is clear. Outstanding.
Austin
Glendale
AZ
Date:
8/17/2026
5
5555555
The communication
Kason
Alba
TX
Date:
8/17/2026
5
5555555
I can’t recommend Scott Sidell highly enough. I’ve now had the opportunity to work with Scott on more than two dozen transactions, and he has consistently proven why he is one of the best lenders I’ve had the pleasure of working with. Scott is an absolute expert in his field, but what sets him apart most is his communication. He is proactive, responsive, and always makes sure everyone involved understands what is happening throughout the process. He is also incredibly creative when it comes to finding solutions and navigating the unique challenges that inevitably come with real estate transactions. Most importantly, Scott delivers. He consistently closes on time, if not ahead of schedule, and I have complete confidence that when I put one of my clients in his hands, they are going to be taken care of. After working with dozens of lenders throughout my career, there is nobody I feel more confident recommending to my clients than Scott. He genuinely cares about the people he works with, and that shows in every transaction. If you’re looking for a lender who is knowledgeable, communicative, creative, and committed to getting the job done, I cannot recommend Scott Sidell highly enough.
Westley
Portland
Oregon
Date:
8/17/2026
5
5555555
Great communication
J
Oak Forest
IL
Date:
8/17/2026
4
4444444
Was always kept in the loop and responses were prompt.
Evan
Bismarck
ND
Date:
8/17/2026
5
5555555
Great communication and patience answering all of our questions, and helped move things forward in a timely manner.
Dorothea
Winston Salem
NC
Date:
8/17/2026
5
5555555
Tanner was very attentive, responsive, knowledgeable, supportive, and extremely friendly.
Amy
Leawood
KS
Date:
8/17/2026
5
5555555
Jenni was a great person for all my questions asked.
Tom
Longview
WA
Date:
8/17/2026
5
5555555
Always answered right away when there was questions and kept us in the loop every step of the way!
Danielle
Sauk Rapids
MN
Date:
8/17/2026
5
5555555
Joey is very proactive, always on top of everything, and quick to answer any questions we have.
Stephanie
Honolulu
HI
Date:
8/17/2026
5
5555555
service was great
Ervin
Carrollton
GA
Date:
8/17/2026
5
5555555
Super easy to work with and fast! Questions were always answered in a timely manner for how busy Linda and her team are.
Terry
Oshkosh
WI
Date:
8/17/2026
5
5555555
Regular communication throughout the process and took the time to walk me through everything + expain what it all meant.
Gabriella
Chicago
IL
Date:
8/17/2026
5
5555555
Luis listened to any issues I had and worked hard to resolve them
Kirstin
Boscobel
WI
Date:
8/17/2026
5
5555555
Easy access anytime we needed, easy communication and clear information.
Antonio
Kansas City
MO
Date:
8/17/2026
5
5555555
Great communication through both email and phone calls to ensure I was aware of and able to sign any necessary paperwork to expedite the closing of our mortgage. I had been dreading the refinancing process because I expected it to be long and complicated, but this was by far the easiest and most seamless experience. The process was essentially hands-off for me, and the team was incredibly supportive and helpful throughout.
Kristina
Cohutta
GA
Date:
8/17/2026
5
5555555
Quick communication and a fast turn around on getting the loan approved.
Kevin
Fort Washington
MD
Date:
8/17/2026
5
5555555
Kept us in the loop every step of the way!!!
Sandra
Salado
TX
Date:
8/17/2026
5
5555555
The loan process and coordination with our realtor and title company was extremely streamlined from beginning to close. Thank you.
Bill
Mesquite
NV
Date:
8/17/2026
5
5555555
Quick response . helped get best resolution of the problems that came our way .always brought solutions that in our favour
Jaspreet Kaur Rajinder Singh
Newton
MA
Date:
8/17/2026
5
5555555
You were understanding and adjusted to our unique situation. It was easy to contact you and the online site made it easy to upload documents. I could respond on my own time.
Craig
Asheville
NC
Date:
8/17/2026
5
5555555
Your constant support, help, and availability
Anthony
Milwaukee
WI
Date:
8/17/2026
5
5555555
The help and communication made the process as easy as possible
Kendall
Chatom
Alabama
Date:
8/17/2026
5
5555555
Tara and her team were great!
Melissa
Seville
FL
Date:
8/17/2026
5
5555555
Team Via was always there for any questions we had and to help us through the process! they were thorough and always communicated with us throughout! Would highly recommend and will use again in the future!
Melissa
Mechanicsburg
PA
Date:
8/17/2026
5
5555555
Michelle's great communication
Emily
Colorado Springs
CO
Date:
8/17/2026
5
5555555
Colin and Lucas are top professionals in their field. When working with them, you know they have your best interest covered.
Mary
Greensboro
NC
Date:
8/17/2026
4
4444444
Communication was mostly quick, showing the houses while we weren't able to be there in person went well, got all questions answered, and they did all they could to get as much from the seller. For example credits, repairs and reports.
Austin
Yuma
AZ
Date:
8/17/2026
5
5555555
Exellent communication throughout the entire loan process. Kevin was professional, knowledgeable, responsive, and always willing to answer our questions with clear explanations. He made the process easier and less stressful by keeping us informed and guiding us through each step. We appreciated his patience, attention to detail, and dedication. We'd highly recommend him to anyone looking for a trustworthy and professional loan officer.
Jessica
Laurel
MD
Date:
8/17/2026
5
5555555
Bob is very knowledgable and communicates excellently. He helped us understand what was happening and what our options were every step of the way. When difficulties arose he worked tirelessly to find a solution. We would highly recommend him to anyone!
Joel
Fort Atkinson
WI
Date:
8/17/2026
5
5555555
Drew and his did a great job communicating throughout the entire process and made it easy to understand everything involved in the process of obtaining a mortgage.
Brian
Enfield
CT
Date:
8/17/2026
5
5555555
Great communication and always kept us informed of any additional documents or the status of the loan process.
Melissa
Livingston
TX
Date:
8/17/2026
5
5555555
Ease of process and the ability to do a lot digitally online
Timothy
Augusta
GA
Date:
8/17/2026
5
5555555
Easy to work with! And love all the people that were able to help in different aspects of gong into buy a home wether it was finding home insurance or utilities!
Micah
Cedar Lake
IN
Date:
8/17/2026
5
5555555
Jason and his team were wonderful!
Kyle
Spokane
WA
Date:
8/17/2026
5
5555555
Quick responses
Adam
Lafayette
IN
Date:
8/17/2026
5
5555555
Nicholle made everything painless great on Communication she updated us every step of the way. Nicholle was awesome
Colin
Camp Verde
AZ
Date:
8/17/2026
5
5555555
Susan has been great to work with, she is always friendly, helpful, and available for any questions! We also really appreciate how she explains the process clearly and made us feel confident throughout the process!
Maggie
Merrimack
NH
Date:
8/17/2026
5
5555555
Taylor is the absolute best! He has the beat communicatuon and answered question we had before we even asked. As long as Taylor stays in this business we will always be his clients.
Autumn
Oklahoma City
OK
Date:
8/17/2026
5
5555555
Craig was fantastic. The loan application process could not have been easier. I would recommend him to anyone purchasing a new home with a mortgage.
Thomas
Boston
MA
Date:
8/17/2026
5
5555555
Jen was wonderful to work with and was super quick to respond. Would highly recommend her for your services!
Justine
Houtzdale
PA
Date:
8/17/2026
5
5555555
Tony was friendly and responsive. He made the process so much easier than we expected. Would highly recommend!!
Rachel
Madison
WI
Date:
8/17/2026
5
5555555
Available over the phone and email for additional questions throughout the process.
Jonah
Jefferson
NC
Date:
8/17/2026
5
5555555
Jessica's cordial and timely responses along with consistent updates regarding the status of progress.
Ethan
Florence
MS
Date:
8/17/2026
5
5555555
Ann was phenomenal with communication and kept us updated every step of the way. She answered every question we had. Ann made the home buying experience so easy!
Johnathon
Clarkesville
GA
Date:
8/17/2026
5
5555555
Communication, time to respond, ease of providing information.
Jeffrey
Grand Junction
CO
Date:
8/17/2026
5
5555555
Tony was friendly, responsive, and fast. I can't think of wanting anything outside of the service we received.
David
Madison
WI
Date:
8/17/2026
5
5555555
The compassion and care Amy took to keep me up to date throughout the process.
Laura
Fort Worth
TX
Date:
8/17/2026
5
5555555
Katie was professional and friendly. Available to promptly answer our questions anytime of the day or night. She helped us even when she was on vacation.
Shelly
Natchez
LA
Date:
8/17/2026
5
5555555
The support and communication
Kandis
Surprise
AZ
Date:
8/17/2026
5
5555555
Very communicative and willing to answer any question we had along the journey.
Cassandra
Lakewood
CO
Date:
8/17/2026
5
5555555
Professional, Knowledgeable, Responsive. Your software makes it easy to drop and review documents.
James
Tyler
TX
Date:
8/17/2026
5
5555555
MaryAnn and her team answered all questions, guided us through the loan process and made it seem easy when I know its not.
Samuel
Aledo
TX
Date:
8/17/2026
5
5555555
I was provided weekly updates which was reassuring. I did pay a bit more closing costs than I expected. Title costs were ridiculous and I was not aware of these additional costs. Overall my experience was great.
Roni
Fort Lawn
SC
Date:
8/17/2026
5
5555555
The Help they gave me
Fernando
Evanston
WY
Date:
8/17/2026
5
5555555
Super communicative, professional, and wonderful knowledge in all aspects of the process.
Griffen
Atlanta
GA
Date:
8/17/2026
5
5555555
Art and Michael were always readily available to help which made what ended up being a challenging situation because of the condo board bareable. I could not have tolerated it without their help.
Karen
Glen Mills
PA
Date:
8/17/2026
5
5555555
Frank and his team are proactive, professinal, and friendly! He made the entire loan approval process stress-free, and offered valuable advice and opinions. This is hopefully our last home purchase, but if I ever had to procure another home loan, I would definitely call Frank!
Karen
Port Charlotte
FL
Date:
8/17/2026
5
5555555
Open line of communication. Always quick to respond and help with any questions. Jackie helped make this process incredibly smooth!
Brandon
Muncie
IN
Date:
8/17/2026
5
5555555
Working with Kelly as our loan officer was an absolutely amazing experience. From the very beginning of our home-buying journey, she was incredibly knowledgeable, prompt, professional, and always willing to guide us through every step of the process. What stood out to us most was Kelly’s positive and encouraging attitude. Early on, there were moments when we honestly weren’t sure if purchasing a home would be possible for us, but Kelly remained optimistic, helped us understand our options, and continued encouraging us to keep moving forward. She made what can be a stressful and complicated process feel much easier to navigate. She was always responsive, explained things clearly, and truly made us feel like she cared about helping our family accomplish this goal. Kelly is wonderful at what she does, and we are extremely grateful for everything she and her staff did to help us become homeowners. We already look forward to working with Kelly and her team again as we continue purchasing properties in the future. Highly recommend Kelly! We will absolutely be recommending her to our family, friends, and anyone looking for a knowledgeable and dependable loan officer.
Eduardo
Topeka
KS
Date:
8/17/2026
5
5555555
As a first-time homebuyer, Mark made this process so easy! He was so helpful in breaking down all of the steps and explaining rates and concepts in a way that was easily digestible. Mark was always prompt in his reponses and always prepared to answer questions and put together letters and quotes. Him and his team kept me updated every step of the way.
Michele
Fairfax
VA
Date:
8/17/2026
5
5555555
Very responsive and quick to process and send information.
Bailey
Williamsburg
VA
Date:
8/17/2026
5
5555555
The friendliness of everyone involved. Its It's a big step and they made it feel possible.
Michael
Piermont
NH
Date:
8/17/2026
5
5555555
Orlando and his team were extremely helpful, informative, friendly and diligent every step of the way from our first meeting through closing.
Michelle
Saint Charles
MO
Date:
8/17/2026
5
5555555
Ralph makes it easy to understand everything that goes on during the mortgage/house-buying process.
Andrew
Bartlett
IL
Date:
8/17/2026
4
4444444
Good communication. Easy to reach. And very friendly and helpful.
Christine
Lawrence
KS
Date:
8/17/2026
5
5555555
The insightful advice and options offered along with the personal service. Quick response time.
Robert
Mesa
AZ
Date:
8/17/2026
5
5555555
Stephanie was knowledgeable, professional, and responsive. The entire process was seamless and I couldn't be more pleased with the entire team.
Andre
Fort Wayne
IN
Date:
8/17/2026
5
5555555
great service and explained things well.
Alec
Dunnellon
FL
Date:
8/17/2026
5
5555555
smooth as always
Christopher
Inlet Beach
FL
Date:
8/17/2026
5
5555555
was very easy to answer the questions and sign
Sandra
Laurel Springs
NC
Date:
8/17/2026
5
5555555
Fairway has incredible customer service and competitive rates. Dave and his team were easy to work with and helped us quickly secure a loan for our new home. We were treated like family all throughout the process. Highly recommended!
Braxton
Sioux Falls
SD
Date:
8/17/2026
5
5555555
Such a great team to work with! Very attentive and personable !
Jessi
Albert Lea
MN
Date:
8/17/2026
5
5555555
Cindy went above and beyond throughout the entire process! She was always quick to respond and took the time to answer every question I had. I especially appreciated that she came on closing day to make sure everything went smoothly and that I didn't have any last-minute concerns. She made the entire experience stress free and incredibly smooth from start to finish. Cindy truly cares about her clients and goes the extra mile to provide exceptional service. I would recommend her 1000% to anyone looking for a dedicated, knowledgeable, and caring professional!
Patricia
Sullivan
IN
Date:
8/17/2026
5
5555555
Extremely easy and smooth process. Very helpful with questions and even offering to continue with assistance in regard to solicitations.
Preston
Overland Park
KS
Date:
8/17/2026
5
5555555
Maureen is available whenever and her knowledge and desire to make sure we get what we want and need is extraordinairely exceptional! Her communication is too notch! .
Steffani
Meridian
ID
Date:
8/17/2026
4
4444444
Everyone was very helpful and maxe made sure that I knew what i was signing
Connor
Salisbury
NC
Date:
8/17/2026
4
4444444
This is the first time we have sold a property in 22 years. The transition to eletronic document signing while convenient was overwhelming at times with email requests coming at various times with no heads up or understanding that the documents would be coming. We don't have jobs that have us checking email throughout the day.
Marcy
High Point
NC
Date:
8/17/2026
5
5555555
On the ball, communicative, up front and transparent, always willing to run numbers and breakdown / explain them when needed. 0 complaints!
Demosthenes
Camp Hill
PA
Date:
8/17/2026
5
5555555
Very effective and fast communication. Made the process easy and answered all of our questions in a timely manner.
Racheal
Lacey
WA
Date:
8/17/2026
5
5555555
Zach was very easy to work with and would recommend anyone to him!
Blake
Prairie Grove
AR
Date:
8/17/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
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