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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Where do I begin? Katherine exceeded my expectations in ways I could never have imagined. I made the call to her with much hesitation, as the prospect of me purchasing a home was against all odds - next to none. Literally. When I called Katherine, I had just lost my husband, and I was faced with a financial tragedy. It took months, but she never, ever gave up on me. I knew I was sent an Angel, a magnificent human being, when I made a comment, and she responded: I said to her, "I feel like I'm swimming alone in this ocean and trying to stay above water." Her response: "Well, you're not alone anymore, and we are going to swim together through this." If plan A did not work, she had plan B, and so on. Her patience & her knowledge were impressive and admirable. I will never forget the compassion she demonstrated towards me and the valuable time she gave me, never rushing me off the phone when I first called, knowing the slim chance I could get lending. She was always 10 steps ahead and always educating me as I was a first time buyer. My experience with Kathere will be one I will never forget - she was there at this picitol point in my next new chapter in my life... I would like to add what the my agent and the seller's agent had to say about Katherine: the seller's agentt has done realty for 42years and my agent for 10 years. They both said they have never worked with any lender that is steps ahead of them and sending them what they needed without the agents needing to request information and to always stay after the lender. "Incredible and an impressive lender." -- A profound Thank You, Katherine. This could NOT have happened without you... Juliet
Juliet
Belleville
IL
Date:
9/7/2026
5
5555555
Good communication, good follow up, worked hard to find us the best terms for our loans
Cheryl
Windsor
CO
Date:
9/7/2026
5
5555555
communication, always giving me a heads up and following up as well
Cheryl
Fort Collins
CO
Date:
9/7/2026
5
5555555
Cole is very informative, transparent, and communicative, making a process that can feel very overwhelming much easier. I also am appreciative that he is available on nights and weekends for those of us who do not work a standard schedule of 9-5. He goes above and beyond to set up informative meetings and power points so I wasn’t left with questions.
Sara
Lino Lakes
MN
Date:
9/7/2026
5
5555555
Great people and very helpful.
Lorin
Farmingdale
NJ
Date:
9/7/2026
5
5555555
Accomplished in minimal amount of time
Debra
Tulsa
OK
Date:
9/7/2026
5
5555555
The entire process was easy to follow with timely instructions and updates. The team always answered my calls and were true professionals. I don't know how this could have gone more smoothly.
Justin
Lebanon Junction
KY
Date:
9/7/2026
5
5555555
Excellent communication and guidance on loan options.
Benjamin
West Bend
WI
Date:
9/7/2026
5
5555555
Lisa was always so fast and friendly with every step of the process and made things as easy as possible!
Duncan
Albuquerque
NM
Date:
9/7/2026
5
5555555
Communication was amazing and her explanation of everything was very helpful and thorough
Breanna
Carson
WA
Date:
9/7/2026
5
5555555
Jimmy was patient, friendly, knowledgeable, and answered all my questions.
Jennifer
Milton
FL
Date:
9/7/2026
5
5555555
Good communication from start to finish! Was given good advice to maximize the loan and cash out opportunities on my propertie! Everyone in the process made it as simple as possible for me.
Ronald
Saint Michael
MN
Date:
9/7/2026
4
4444444
reponsiveness
Mark
Landrum
SC
Date:
9/7/2026
5
5555555
Mike and everyone ar fairway made jt simple and easy.
Bralyn
Florien
LA
Date:
9/7/2026
5
5555555
:) :) :) :) :)
Jayton
Kidder
MO
Date:
9/7/2026
5
5555555
Sharon was very informative, friendly, attentive and made herself available at odd hours to suit my schedule
Joseph
Battle Mountain
NV
Date:
9/7/2026
5
5555555
He contacted me as soon as he got my inquiry. He asked and requested me what he needed to know, such as, "Did you inquire online except from him?" and he preferred me to text instead. He built up trust from the beginning.
Dolly
Bethel
CT
Date:
9/7/2026
5
5555555
Serena is very knowledgeable, easy to deal with, and doesn't make any promises she can't keep, which is a very valuable characteristic in this business!
Tariq
Roseville
CA
Date:
9/7/2026
5
5555555
Without Diego’s help and guidance, I wouldn’t have the peace of mind I have today knowing that I have my home.
Aide G
Brownsville
TX
Date:
9/7/2026
5
5555555
Everything
Juan
Calhoun
GA
Date:
9/7/2026
5
5555555
Very helpful and great communication.. could have done it with out all the support
Marina
Pueblo
CO
Date:
9/7/2026
5
5555555
Responsive, informative, and friendly.
Jonathan
Abingdon
MD
Date:
9/7/2026
5
5555555
Communication was timely, clear, and quick.
Shannon
Sullivan
WI
Date:
9/7/2026
5
5555555
Chelsea really worked for me to find the best solution even when all signs were to stop.
Michael
Akron
CO
Date:
9/7/2026
5
5555555
The open communication
Scott
Pocatello
ID
Date:
9/7/2026
5
5555555
Jordan was very helpful and worked extremely hard to get us everything we needed for our quick closing.
Emily
Birmingham
AL
Date:
9/7/2026
4
4444444
Real good communications. Answered questions quickly.
Scott
Mount Pleasant
SC
Date:
9/7/2026
5
5555555
Very helpful and on top of everything
Noel
Buckley
WA
Date:
9/7/2026
5
5555555
Kyle was incredible from start to finish. This was my first time buying a home and he made it seamless and stress free.
Soleka
Surprise
AZ
Date:
9/7/2026
5
5555555
I felt like Frank went above and beyond to guide me through the process. He was patient and very helpful. When it was difficult to contact my employer he didn't just give up, he was persistent and eventually got the information that was needed to get the job done. Everyone that I dealt with was friendly and seemed to genuinely want to see good things happen.
Mark
Camden
NJ
Date:
9/7/2026
5
5555555
Shayn directly impacted our experience in a positive way. The process we selected was not easy. I appreciated his ability to pivot quickly and remain solution focused.
Erica
Boise
ID
Date:
9/7/2026
5
5555555
The service was amazing! Preston has awesome communication and he made the experience as easy as possible for us.
Jon
Glendale
AZ
Date:
9/7/2026
5
5555555
Awesome from start to finish.
Erik
Date:
9/7/2026
5
5555555
quick close , everyone worked together flawlessly.
Robert
Uxbridge
MA
Date:
9/7/2026
5
5555555
Tim did a great job!
Amy
Overland Park
KS
Date:
9/7/2026
5
5555555
Simple and quick help. Friendly demeanor and professional.
Clayton
Taylorsville
UT
Date:
9/7/2026
5
5555555
Always available to ask questions
Kimberlie
Laurel
MD
Date:
9/7/2026
5
5555555
DJ communicated often and efficiently. He was always available to answer any of our questions and was always kind and understanding.
Maggie
Sioux Falls
SD
Date:
9/7/2026
5
5555555
the whole process was pretyy pretty smooth.
Roy
Clifton
TX
Date:
9/7/2026
5
5555555
They made better recommendations from what I asked and was able to work with me and made this home buying process easy
Alexandre
Youngtown
AZ
Date:
9/7/2026
5
5555555
Aaron is the best!!!
Kallie
Williston
ND
Date:
9/7/2026
5
5555555
knows his stuff
Amy
Minneapolis
MN
Date:
9/7/2026
5
5555555
Fast respond time
Laura
Brownsville
TX
Date:
9/7/2026
5
5555555
Communication and effort to find solutions.
Miriam
Ware
MA
Date:
9/7/2026
5
5555555
Chris was a fantastic vendor partner for my first-time buyers. He's not only very knowledgeable about the lending products and services, he's also very customer service oriented, professional and very personable, and he's an excellent communicator, keeping all parties informed at each step throughout the process. We were completely aligned and my clients had such a great experience because of it, making everything go smoothly and enjoyable. I highly recommend Chis to anyone looking to buy or refinancing. Thank you, Chris. Warm regards, Tricia DeVine 😀 REALTOR®, SRS®, ABR®, RENE® KW Metro Center 703-957-0219 DeVineHome@kw.com DeVineHome.kw.com Licensed in VA & MD Global Connections
Tricia
Date:
9/7/2026
5
5555555
Great communication and help during the process
Drew
Richmond
TX
Date:
9/7/2026
5
5555555
Sharla saved me thousands of dollars just by suggesting a new start date to our mortgage.
Travis
Park City
UT
Date:
9/7/2026
5
5555555
Bill made getting my home possible.
Dardy
Freeland
WA
Date:
9/7/2026
5
5555555
Aaron did a great job with a messy closing. We had to extend our closing due to inspection issues. He was able to accommodate that male the closing work.
Garett
Winnetka
IL
Date:
9/7/2026
5
5555555
We had a wonderful experience working with the Ray Team at Fairway Independent Mortgage. From beginning to closing, they were responsive, knowledgeable, and always willing to answer our questions. Buying a home can be stressful, but they kept us informed throughout the entire process and worked hard to get us to the finish line. We truly appreciate everything they did to help our family purchase our new home. We highly recommend the Ray Team!
Joan
Westcliffe
CO
Date:
9/7/2026
5
5555555
Super great everything flowed! Even in difficult situations or any changes in the original plan Cesar always knew how to fix it and have the best outcome!
Evelyn
Mesa
AZ
Date:
9/7/2026
5
5555555
You were very responsive and easy to work with!
Marissa
Keller
TX
Date:
9/7/2026
5
5555555
Communication, quick response during and after hours
Nicole
New Berlin
WI
Date:
9/7/2026
5
5555555
Very informativ and reliabe. The emails kept me on track through my process of buying a home. Don would often call snd check on me, which I appreciate.
Janice
Centennial
CO
Date:
9/7/2026
5
5555555
Being my first mortgage it was important having Chris explaining, being available to my many doubts and questions and his team guiding me to gather all the documentation that was needed and required.
Juan
Pinecrest
FL
Date:
9/7/2026
5
5555555
Monica was very helpful and communicated everything very well throughout the entire home buying experience . She is the best we've ever had
Michael
Lakeside
TX
Date:
9/7/2026
5
5555555
Patrick was always and easily accesible. His demeanor was professional and helpful, but always friendly. In fact, he would be someone with whom I forsee developing a personal friendship even though we are separated by years. I believe he worked hard for the betterment of his client and Fairway. He looked for a win-win at every stage and that is a talent to value. I have already started to refer Patrick to others because of his performance and I pray for his personal growth. He made the process for me understandable and easy. I did and dcontinue to feel comfortable calling, emailing or texting Patrick with questions. I do believe he is an expert in his field and highly recommend that Fairway foster his growth and sit back only to watch him succeed. Thank you very much Patrick for what was a seamless process.
Mahfuzul
South Bend
IN
Date:
9/7/2026
5
5555555
Personalized service with attention to detail for all steps of the process. Clear and concise documentation. Electronic transmission and signing of documents. Accomodated last minute changes quickly and gracefully. Mindful of the timelines. Additional services such as seamless homeowners insurance and post sale support (electrical service and internet suppliers.) In all a great experience!
Valerie
Malone
NY
Date:
9/7/2026
5
5555555
Hola Chris Thank you very much for helping me obtain my new home. I’m very pleased that you /Fairway worked on my account along with Sarah and Nicole who were instrumental in the process of my loan, YOU ALL conveyed Professionalism, Knowledge in your field of expertise while displaying great public relation skills , Wonderful qualities to have on your team. I appreciate the emails numerically outlining the procedure of my account and an update of what number my loan was being processed. Muchisimas Gracias Marianne H
Marianne
Sun City
AZ
Date:
9/7/2026
5
5555555
I am not one to usually do things electronically, I rather do them in person. Jackie and Fairway made all communications and electronic filings easy. Jackie was always available for any questions my wife and I had along the way.
Derek
Yorktown
IN
Date:
9/7/2026
5
5555555
Terry Summey made it a great experinece. He took the time to explain each step of the process and was always ready with a smile to answer any of our questions and concerns. He did not put us off or drag his feet in completing his part of the process such as submitting the necessary paperwork and explaing each step throughly as we signed the contract. He was very personable and made us feel at peace with our decision to chose Fairway mortgage. Also, we really liked the attorney Terry chose to complete the contract process. We will highly recommend Fairway Mortgage and Terry Summey as our personal chose for Loan Officer.
Crusonda
Chatsworth
GA
Date:
9/7/2026
4
4444444
Was able to answer most of my questions in a timely manner
Allen
Springfield
MO
Date:
9/7/2026
5
5555555
Great service from start to finish! The steps were easy to follow, and Jake and his team were always available and happy to help whenever I we had questions. I really appreciated how responsive and helpful everyone was throughout the process!
Kylene
Rochester
WA
Date:
9/7/2026
5
5555555
Communication, friendly, ability to keep things on tracking and moving forward in a timely manner.
Jeshua
Spokane Valley
WA
Date:
9/7/2026
5
5555555
Very knowlegeable and on top of things Very pleasant and professional .
Carlos
Temecula
CA
Date:
9/7/2026
5
5555555
Matt was very responsive,
Paula
Clearwater
FL
Date:
9/7/2026
5
5555555
Very easy to work with and explained everything in detail
Kyrsten
Carlisle
PA
Date:
9/7/2026
5
5555555
Great communications every question I asked she was able to answer them very professionally and quick!
Destiny
Eagle Pass
TX
Date:
9/7/2026
5
5555555
Communication, how quickly errors were fixed, just overall the whole experience.
Krystal
Manor
TX
Date:
9/7/2026
5
5555555
The whole process was super easy for both houses we have used Alyssa for .
Cody
Hibbing
MN
Date:
9/7/2026
5
5555555
Responsiveness, guidance, ease of everything from start to finish.
Ronald
Georgetown
TX
Date:
9/7/2026
5
5555555
Jennifer Row went above and beyond, explained every step and made our loan process a breeze! I will recommend her and her office to anyone looking to buy. I could not thank her enough for being our loan officer and doing a tremendous job for our family. Thank you Jennifer!
Jessica
Queen Valley
AZ
Date:
9/7/2026
5
5555555
Quick to respond and helpful with any q
Clifton
Krum
TX
Date:
9/7/2026
5
5555555
Jill answered all of the questions through out the process. Also, she was very available and accomodated my quick closing. She really made the entire process very smooth. I will definitely recommend her to others in the future.
Daniel
Malden
MA
Date:
9/7/2026
5
5555555
Sam and the rest of the team (Adam and Andrea) at Fairway Home Mortgage, were ultimate professionals, and easy to communicate with, even though much of that communication happened while we were still in Texas. The team helped guide us through a very complex process in a short amount of time, which we truly appreciated.
Minnie
Richfield
MN
Date:
9/7/2026
5
5555555
Quick,easy and painless.
Paul
Queen Valley
AZ
Date:
9/7/2026
5
5555555
Keeping us organized and making the process smooth and simple. Amy, Juana, and Sheri were so so great.
Allison
San Diego
CA
Date:
9/7/2026
5
5555555
She got the job done. Although it was scary at the end because of the questions that they needed answered from the bank and the back was hesitant to give them.
Ericka
Hinsdale
NH
Date:
9/7/2026
5
5555555
You guys were amazing in this process. You were communicative, prompt and super helpful. Would recommend you guys to anyone buying a house. Thank you!
Jason
Somerset
MA
Date:
9/7/2026
5
5555555
Clear and prompt
Lynn
Schwenksville
PA
Date:
9/7/2026
5
5555555
Hazel and her team worked efficiently and were very responsive with updates throughout the the process. I also appreciated how Hazel was always available for a phine call if we had any questions.
Benjamin
Litchfield
NH
Date:
9/7/2026
5
5555555
Each step went quickly and smoothly. I was kept informed every step of the process. Closing went well. Things in NC/SC are done very differently than in other places I've purchased real estate, so I needed the guidance.
Melissa
Little River
SC
Date:
9/7/2026
5
5555555
Josh went above and beyond to advocate for me and to find the best option for me and my family.
Ashley
East Wareham
MA
Date:
9/7/2026
5
5555555
Jamie was awesome! Communication was spot on and she was always there when I needed her! She took her time to explain the things that I didnt understand. I would definitely work with her again!
Mallory
Sheridan
WY
Date:
9/7/2026
5
5555555
Very timely responses, very personable, and very open to communicate with any concerns or questions. That type of personality is hard to come by in this day and age. Truly Nate goes above and beyond for what is needed, or expected.
Travis
Louisville
KY
Date:
9/7/2026
5
5555555
Scott was auper easy to talk to and was fast answer my many questions. He dumbed down a lot of the stuff for me since this was my first time buying a home and made it way less stressful
Wyatt
Lombard
IL
Date:
9/7/2026
5
5555555
Easy to work with
Kendra
Tucson
AZ
Date:
9/7/2026
5
5555555
Going the extra step to make sure the refinance went through
Sandra
Plymouth
MA
Date:
9/7/2026
5
5555555
Communication .
Britt
White Oak
TX
Date:
9/7/2026
5
5555555
Chris was amazing every step of the way.
Trevor
Cameron
NC
Date:
9/7/2026
5
5555555
As a first time homebuyer who works unusual hours, you helped make the buying process smooth with good communication and references for other things when purchasing a new home
Catherine
Georgetown
TX
Date:
9/7/2026
5
5555555
Megan was great to work with. She answered all our questions very quickly, professionally, and made just overall the whole process smooth and easier
Lucas
New Lenox
IL
Date:
9/7/2026
5
5555555
Meggan was wonderful to work with throughout the loan process. She was knowledgeable, responsive, and made everything feel clear and manageable from start to finish. I really appreciated her patience, professionalism, and willingness to answer every question along the way. Meggan made what could have been a stressful process much smoother, and I would highly recommend her to anyone seeking help with a loan.
Linda
Cambridge
MA
Date:
9/7/2026
5
5555555
Responsive staff
Susan
Chaska
MN
Date:
9/7/2026
5
5555555
Frank is always attentive, responsive and so helpful. He gave me my options and then explained them in terms I can understand
Jessica Meagan
Palatine
IL
Date:
9/7/2026
5
5555555
Super responsive and efficient
Xingyu
Princeton
NJ
Date:
9/7/2026
5
5555555
Very accomodating
Sheryl
Romoland
CA
Date:
9/7/2026
5
5555555
Eric was responsive and clear throughout the whole process
Geneva
Canton
MA
Date:
9/7/2026
5
5555555
I don't have a single complaint and I couldn't be happier.
Oliver
Shakopee
MN
Date:
9/7/2026
5
5555555
Jeremy and his team went above and beyond. Phenomenal service
Scott
Los Alamos
NM
Date:
9/7/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
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Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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