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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

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Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Mike was very patient and explained different options in detail and was always willing to jump on a call to explain anything that was unclear
Neal
Murray
UT
Date:
3/12/2026
5
5555555
Yadira is very professional, extremely knowledgable in her loan products and makes updates or changes on time. Great experience I will user her services again for all my loans.
Luis
Bakersfield
CA
Date:
3/12/2026
5
5555555
Leo's communicates extremely well and is very patient throughout the process
Gabriel
Surprise
AZ
Date:
3/12/2026
5
5555555
Very informative and answered all questions in a timely manner
Sarah E
Burlington
IA
Date:
3/12/2026
4
4444444
Most of the information was related quickly and explained thoroughly.
Melissa Kay
Olive Branch
MS
Date:
3/12/2026
5
5555555
Lindsey is great to work with. This is the third mortgage / refi I've done with her and the process is seemless and quick to close!
Jeannette M
Crystal Beach
FL
Date:
3/12/2026
5
5555555
Chris and his team were communicative and prompt .
Meghan
Goodyear
AZ
Date:
3/12/2026
5
5555555
Pierce has great communication skills and was very helpful with our need to secure a HELOC on our current home. He also connected us with another loan officer in the state we're purchasing a home in - less stress and work for us, which is greatly appreciated!
Amanda Irene
Sumner
WA
Date:
3/12/2026
5
5555555
Renee is very knowledgeable and Kept us informed through out the process.
Todd
Lenexa
KS
Date:
3/12/2026
5
5555555
Overall communication and customer service experience.
Matthew
Plainfield
IN
Date:
3/12/2026
5
5555555
From the very beginning, working with Joey was nothing short of efficient and enjoyable. He was polite, friendly, and treated us like he had known us for years. When we finally met him in person, he greeted us with the biggest hug, instantly making us feel welcome and at ease. I would highly recommend Joey to anyone coming to the island to purchase a home. He truly took care of us as if we were part of his own family.
Hannah Christian
Waipahu
HI
Date:
3/12/2026
5
5555555
Your honesty and the fact that you made time
Imelda
Madera
CA
Date:
3/12/2026
5
5555555
Open communication and willingness to help
William A
Saint Charles
IL
Date:
3/12/2026
5
5555555
you work hard to get me the best results for my situatuation, you listen to my needs and keep me informed throught the process, always there to answer my questions. we have worked together for years you are always my go to person.
Damion
Warren
OR
Date:
3/12/2026
5
5555555
Seth was very easy to work with, explained every step clearly
Taylor
Ellicott City
MD
Date:
3/12/2026
5
5555555
Clint and the team were great at communicating with my husband and I through every step of our refinancing process. They kept us well informed and on a quick timeline. We appreciate all they have done for us!
Karli
Newton
IL
Date:
3/12/2026
5
5555555
The consultation with Andrew was great. Informative, educational, and conversational. Steven picked it up from there and was always available, communicative, and knowledgeable.
Christopher
Fort Collins
CO
Date:
3/12/2026
5
5555555
Evan Varnell is the best. Extremely quick and reliable! 10/10
Tucker Kody
Dalton
GA
Date:
3/12/2026
5
5555555
Oli was always available for a call or a text. His team was super helpful and knowledgable. Oli walked me through all options and processes on obtaining the specific loan needed for this purchase. The time line we had to make this happen was super tight and Oli and his team exceeded all expectations. I will absolutely recommend him to anyone looking for a loan officer.
Eric
Knoxville
TN
Date:
3/12/2026
5
5555555
She went above and beyond to find anything that would benefit us with the VA. She provided so much info and answered every question with detail even if I asked the same thing more than once.
Nicole R
West Jordan
UT
Date:
3/12/2026
5
5555555
Manuel was great, very informative and we could tell, he cared about our needs and concerns. Was an absolute pleasure to work with. Maris, also was so helpful and happy , such a joy to work with and made it so easy to get through the process. Will recommend to all of our friends Ans family and anyone else looking for home pur purchase info.
Daniel Frank
Madera
CA
Date:
3/12/2026
5
5555555
Any time I have a question you can get me a answer.
Kevin
Ogden
UT
Date:
3/12/2026
5
5555555
Amber made it possible. She was on top of everything at every minute. She kept us informed. She was friendly, kind, and patient. She was always available when we needed her. I will be reaching out for her help again very soon.
Janet W
Montgomery
TX
Date:
3/12/2026
5
5555555
Anthony and his team was amazing from start to finish Excellent Service
Gary Lee
Glendora
CA
Date:
3/12/2026
5
5555555
Cheryl and Joel were amazing to work with. Always quick to answer questions, and I felt like they honestly cared about giving us the best service and options possible!
Sierra
Watford City
ND
Date:
3/12/2026
5
5555555
Morgan and people who helped put our mortgage together was very pleasant and professional.
Joann
Wyoming
MI
Date:
3/12/2026
5
5555555
My experience was great, because Dave is a very nice gentleman and he kept me informed at all times. Thanks again, Dave!
Brandon Lee
Jackson
MO
Date:
3/12/2026
5
5555555
You guys were on top of things and super friendly!
Alicia
Crestview
FL
Date:
3/12/2026
5
5555555
Tara let me know what the process was and what info I needed to provide. She was very professional and informativ.
Janet Kay
Deland
FL
Date:
3/12/2026
5
5555555
You were direct but kind. That is what is needed when making such an important and expensive purchase. The real time communication and understanding of the process was very comforting.
Patricia Dawn
Leander
TX
Date:
3/12/2026
5
5555555
Excellent communication and an easy willingness to answer all questions, even the mundane
Corey
Roseville
CA
Date:
3/12/2026
5
5555555
Kim was always available, answered every question, and was an absolute pleasure throughout this process!
Vivienne Lorraine
Fredericksbrg
VA
Date:
3/12/2026
4
4444444
The commitmen to get us to our closing date and the communication throughout the process you guys gave it a 110 %
Danielle
Colorado Springs
CO
Date:
3/12/2026
5
5555555
Amazing efforts from the team!
Rebekah
Cooksville
MD
Date:
3/12/2026
5
5555555
Rene and his team were fantastic to work with—honest, efficient, and very communicative throughout the entire process. They made everything simple and stress-free, and the transaction was seamless. The funds were even transferred to the closing agent prior to closing, which made the final steps smooth and easy. Overall, Rene and his team were incredibly helpful, and I would highly recommend them.
Melissa
Marco Island
FL
Date:
3/12/2026
5
5555555
PATIENCE!!!
Travis
Watford City
ND
Date:
3/12/2026
5
5555555
Jen and her team made obtaining our loan seamless and stress free! They bring knowledge and accessibility to the table. Extremely helpful and easy to work with from application to closing.
Amanda
Canonsburg
PA
Date:
3/12/2026
5
5555555
Quic fast and easy process
Dominic
Saint Joseph
MO
Date:
3/12/2026
5
5555555
Everyone was so helpful and quick respons!
Ashlin
Cedartown
GA
Date:
3/12/2026
5
5555555
Leslie and her team did an amazing job with the entire process from start to finish. She educated me on my credit and she also held my hand through each step, including answering every single annoying question. Thank you so much for making this a great process for me.
Kendra
Kansas City
MO
Date:
3/12/2026
5
5555555
Theron and your team.
Scott
Grand Junction
CO
Date:
3/12/2026
5
5555555
The process was straight forward and easy. Doug was on top of everything. When I had questions he was there to talk me through and answer my questions till I understood. even on the weekend.
Michael K
Noblesville
IN
Date:
3/12/2026
5
5555555
Excellent com, answered questions, timely, and great personalities to work with!!!
Rachel M
Green Bay
WI
Date:
3/12/2026
5
5555555
Jeremy truly did everything in his power to help us and make this happen. Buying a home can be stressful, but he was always there to answer our questions and guide us through every step. We felt like he genuinely cared about our situation and worked hard to meet our needs. We’re really grateful for all the effort he put in to help our family get into our home.
Carlos
Monticello
AR
Date:
3/12/2026
5
5555555
Korey is very knowledgeable and she is always available.
Martha P
Cincinnati
OH
Date:
3/12/2026
5
5555555
Explained options well; got a better rate.
Loraine Veal
Albuquerque
NM
Date:
3/12/2026
5
5555555
JJ made our home refinance such a smooth and easy experience. He guided us through every step, answered all of our questions, and made the entire process feel seamless. We truly appreciated how responsive, knowledgeable, and helpful he was throughout. We also really appreciated the entire team who helped along the way, everyone made the process feel organized and stress-free.
Morgan Olivia
Topeka
KS
Date:
3/12/2026
5
5555555
Steven was an invaluable partner throughout our home-buying journey, consistently proving himself to be both accessible and exceptionally knowledgeable about the complexities of the mortgage market. Whether we had a quick question or faced a financial hurdle, he provided sound advice that was clearly tailored to our specific needs rather than a one-size-fits-all solution. Above all, it was evident that he was always looking out for our best interests, ensuring we felt confident and secure in our decisions every step of the way.
Perla
Wildwood
FL
Date:
3/12/2026
5
5555555
I appreciated how he was only a phone call or text away even after regular business hours. He explained the whole process and answered any questions that came up. I will definitely recommend him to anyone looking for a new home.
Raeley
Star City
AR
Date:
3/12/2026
5
5555555
We had a great experience working with Steven Intihar. He was extremely responsive, knowledgeable, and always available to answer our questions. His expertise helped us navigate the process with confidence, and he worked hard to negotiate the best possible rate for us. We truly appreciated professionalism and dedication. Highly recommend!
Josias
Wildwood
FL
Date:
3/12/2026
4
4444444
Less documents
Jorge
Aurora
IL
Date:
3/12/2026
5
5555555
Dean was so easy to work with and made the whole process so easy and stress free! Thanks so much Dean. You are the BEST!!
Matthew Douglas
Columbus
OH
Date:
3/12/2026
5
5555555
Becky was great to work with, easy to reach , and prompt throughout the entire loan process. Would advise anyone needing a loan to go through Becky.
Brandon
Beloit
WI
Date:
3/12/2026
5
5555555
Communicatio and speedy settlement
Michelle Rene
Dunnellon
FL
Date:
3/12/2026
5
5555555
He is personable and has good customer service!
Patricia G
Friday Harbor
WA
Date:
3/12/2026
4
4444444
It was great and simple
MARCO A
Dayton
OH
Date:
3/12/2026
5
5555555
Steve is very easy to work with and does a great job explaining the hows and why's behind everything going on.
Courteney
Bellevue
NE
Date:
3/12/2026
5
5555555
She easy to work with
Rafael
Athens
TX
Date:
3/12/2026
5
5555555
Brandi and Taylor are the best team to have when buying a home(especially when your a 1st timer). Explaining every step of the way, reassuring what the plan is, and unlimited clarification when needed. Great communication, genuinely want to set you up for success and get you in your dream home. The process was seamless, the team does everything to make sure there is no delays. Couldn't have asked for anyone better, and will be using them again in the future! We would 100% recommend.
Celeste
Manhattan
KS
Date:
3/12/2026
5
5555555
Very communicative and explained things well
Heather
Woodbridge
VA
Date:
3/12/2026
5
5555555
Sandy was excellent at commumication and answering questions.
Kathryn M
Prescott
AZ
Date:
3/12/2026
5
5555555
I appreciate all of their hard work and dedication. They whole team was amazing and were very good about keeping me informed on the progress and what was needed. Thank you so much for helping us get our new home.
Felicia
Saint Joseph
MO
Date:
3/12/2026
5
5555555
Very knowledgeable of the process and patient with me and my questions about everything
Thomas
Texarkana
TX
Date:
3/12/2026
5
5555555
Attention given to us.. we felt important and the patience with us was so appreciated.
Christine
Albuquerque
NM
Date:
3/12/2026
5
5555555
Quick and easy and the communication was great. Very helpful
Spencer
Phoenix
AZ
Date:
3/12/2026
5
5555555
Lori and her team are very personable and communicative. She clearly explained everything and kept us informed through each step of the process. Made the process as smooth and easy as it could be.
Jeffrey C
Selbyville
DE
Date:
3/12/2026
5
5555555
I was very nerves and was stressing out over having a home custim home build . I was unsure and had a lot of questions . when ever I had a question are concern Jamie was alway willing to answer my questiona, always very pleasant. I went through a lot of anxiety with my purchase of a new home, I am so grateful to have someone like Jamie to help me through the process. I had a bad experience with construction part of my loan,which had nothing to do with Jamie. the only thing that that was pleasant about my transaction was having Jamie as my loan officer!!! thank you Jamie for your time , understand and being patient with me.
Shelia C
Belton
TX
Date:
3/12/2026
5
5555555
Jennifer was in constant communication with myself and my wife and made it easy to know what we had to do. She shared in our experience and is amazing at her job. We are in our home because of her!!!
Melissa
State College
PA
Date:
3/12/2026
5
5555555
Brittney and Sarah were fast at responding to questions and needs. Very kind and professional
Stephanie
Colorado Springs
CO
Date:
3/12/2026
5
5555555
Super well manured, easy to work with, and very informative! Aaron made it super easy to understand exactly what was happening. I can't thank this team enough I love my new home!!
Zayn
Williston
ND
Date:
3/12/2026
5
5555555
Great service great advice helpful finding other connections
Gwen
Ogallala
NE
Date:
3/12/2026
5
5555555
Communication, time, and effort she gave my wife and I! Would highly recomend to friends and family!
Gage
Boise
ID
Date:
3/12/2026
5
5555555
Nos mantuvo al nformados durante el proceso muy profesional.
Nohel
Glendale Hts
IL
Date:
3/12/2026
5
5555555
The explinations, after working with a loan officer that did not go into detail or explain much, it was a breath of fresh air to know exactly what was going on and not feel lost throughout the process.
Ashley
Athens
TX
Date:
3/12/2026
5
5555555
Tara helped me out greatly during the closing as I ran into an unexpected emergency after normal working hours that she helped me with. Thank you so much for your help.
William
Orange City
FL
Date:
3/12/2026
5
5555555
Everyone was very informative kind and quick to respond to all the questions and concerns we had
Madison
Lawrenceburg
TN
Date:
3/12/2026
5
5555555
Kevin's Experience and communication on follow up information.
James Michael
Peoria
AZ
Date:
3/12/2026
5
5555555
Great communication and support throughout.
Benjamin
Colorado Springs
CO
Date:
3/12/2026
5
5555555
Answering our questions quickly
Kenneth J
Antelope
CA
Date:
3/12/2026
5
5555555
Good communication and accommodated our requests
Kenneth James
Rocklin
CA
Date:
3/12/2026
5
5555555
Wonderful people
Grant E
Manila
AR
Date:
3/11/2026
5
5555555
Nathan did a great job helping us with our move to our new home in Idaho. Our transaction had a lot of challenges dealing with the potential of having to use a hard money loan while juggling a too close for comfort close date, and his flexibility with our loan eased our stress immensely. We are very thankful for all of his hard work, communication, and knowledge helping us with the purchase of our house.
Natalie
Caldwell
ID
Date:
3/11/2026
5
5555555
Our funding fell out at the last minute with another lender. ONE call to Josh and he had us up and running again. We thought our sights at homeownership was at a dead end and we’d lose the house we loved so dearly. We promised and he came through!!!! He gave us everything including personal time, his commitment and his knowledge of the industry. Got us a better loan deal than we thought we qualified for!!!!! We owe Josh and his team everything! Thank you for everything you’ve done for us and our family and making our dream come true.
Meredith
Date:
3/11/2026
5
5555555
We were referred over to Crystal Villanueva after not the best experience with a prior mortgage company. We had already threw in the towel prior to taking Crystal’s call. Her professionalism and clear communication made it easy to take another shot for our son’s home loan. The experience we had was a complete 180. We were told Crystal was very good at what she did and she did not disappoint. Our son ended up with a lower interest rate, lower monthly payment and lower closing cost. Thank you Crystal, you made it possible for our son to purchase his first home. He is beyond excited!!!
Bianca Castillo
Date:
3/11/2026
5
5555555
Always available and great explaining everything.
Ryan C
Cuba City
WI
Date:
3/11/2026
5
5555555
Crystal help me get my first home in no time, she is on top of all things at all times and explained the whole process very well. I will be recommending her to family and friends.
JakeCastillo
Date:
3/11/2026
5
5555555
Patient with me. Encouraging. Willing to teach. Professional while still friendly and warm.
Josiah Azrael
Phoenix
AZ
Date:
3/11/2026
5
5555555
Lorna provides quick and professional services to us. She always respond us quickly and provide best solutions. Thank you very much for you help to get our first house.
Ka Kit
Plainsboro
NJ
Date:
3/11/2026
5
5555555
Thank you for taking care of us. You all the best!
Natalie
Harrisburg
PA
Date:
3/11/2026
5
5555555
Pleasant to work with
Tod E
West Jordan
UT
Date:
3/11/2026
5
5555555
Josh was always available to answer any questions I had. We were able to expidite the closing process and get done a lot sooner than expected.
Lucas
Battle Ground
WA
Date:
3/11/2026
5
5555555
Very informative and helpfu. Always available.
Tod E
Tooele
UT
Date:
3/11/2026
5
5555555
Incredibly fast and professional.
Sergio
Tinley Park
IL
Date:
3/11/2026
5
5555555
It was a very good and knowledgeable experience. Best service ever and was very on point with what we needed. We couldn't be happier thank you!
Jeffrey
Woodbridge
VA
Date:
3/11/2026
5
5555555
Malcolm and his team is efficient and pleasant to work with.
Christopher
Waldorf
MD
Date:
3/11/2026
5
5555555
Amazing communication throughout the entire process! Both Aaron and Kris were thorough and provided all of the dovumentstion and explanation thoughout application, loan options , underwriting and closing.
Carolyn T
Gunnison
CO
Date:
3/11/2026
5
5555555
This was my first time at buying a home by myself as my husband passed away last year. I cannot say enough good things about Jonathon Rich and his team. In my opinion he went way beyond what a loan officer should have to do. He was not only a pleasure to work with but had the knowledge to get me to where I needed to be in buying my home. The stress I was under with loosing my husband and not be able to live by myself has been unbearable at times during this process, but Jonathon walked me through those times with such guidance that the concerns I had were always answered. He is a great asset to your company. Thank you. Patricia Lavender
Patricia
Bryan
TX
Date:
3/11/2026
5
5555555
As a first time -time homebuyer, the entire mortgage process felt overwhelming - until I started working with Chris. He went above and beyond from day one, taking time to explain every single step in a way that made sense and never hesitating to answer my many questions. His patience, professionalism, and genuine commitment to helping me feel confident made all the difference . Thanks to his guidance, what could have been a stressful experience became smooth and straightforward. I truly felt supported every step of the way. I would recommend Chris to absolutely anyone looking for a knowledgeable, trustworthy, and exceptional loan officer.
Joshua
Milwaukee
WI
Date:
3/11/2026
5
5555555
(Translated by Google) It's been an amazing experience with Fairway. A personal comment: it's very important that the videos are in both Spanish and English. (Original) Ha sido una experiencia increíble con fairway. un comentario personal : es muy importante que los videos sean en español e inglés.
felix pablo
Date:
3/11/2026
5
5555555
Fast and easy loan process! Will recommend to friends and family when they need a loan.
Shawn
Bridge City
TX
Date:
3/11/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
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