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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
communication and care in the work including supporting the client
Perry
Woodbridge
VA
Date:
9/25/2026
5
5555555
Christine is extremely knowledgeable and spent a great deal of time educating an d providing documentation on how the HECM product works. I was impressed with Christine and her team. The process of start to finish was flawless and exceptional customer service. I will refer her to anyone I know looking for mortgage services.
Colleen
Date:
9/25/2026
5
5555555
Scott was so on top of things, explained every step clearly, was incredibly personable and professional and helped us close fast!
Daniel
Vancouver
WA
Date:
9/25/2026
5
5555555
It works. One thing I will say is that the users of your service would appreciate if we knew who was asking for information and who they work for as part of the mortgage process. There are more than a few times we had to ask if someone were legit in asking for information.
Robert
Fayetteville
TN
Date:
9/25/2026
5
5555555
Always available to answer questions.
William
Cumming
GA
Date:
9/25/2026
5
5555555
Kept in contact and kept me informed
Derick
Rochester
NH
Date:
9/25/2026
5
5555555
It was a bit tricky meeting the timelines of our contractor , Fairway, and Granite. I believe we used a new loan type and may have been the first people to use the loan type theough Fairway. Brooklyn was very helpful with the process, I believe most of the confusion and convolution came from Granite/our contractor .
Haley
Saint Joseph
MO
Date:
9/25/2026
5
5555555
Very friendly and willing to answer any and all questions within a reasonable time frame
Kailea
Palmer
AK
Date:
9/25/2026
5
5555555
Ian made sure to explain everything in a way that made sense, and really went to bat for us when things got messy at the end of our loan. So grateful that Ian knew his stuff!!
Alexis
Madison
WI
Date:
9/25/2026
5
5555555
If there was an option better than great- Kimberly would get it! Above and beyond!!!
Lisa
Driftwood
TX
Date:
9/25/2026
5
5555555
Two things: 1. How quick he pulled together a pre-qual on a Friday afternoon going into a holiday weekend. 2. Weekly communication as to the progress that is being made.
Bryan
Prescott Valley
AZ
Date:
9/25/2026
5
5555555
I had an emergency trip out of the country, and I was glad I could rely on a great service provided by Fairway Home Mortgage to buy our house in Grand Junction, CO.
Anneliesse
Grand Junction
CO
Date:
9/25/2026
5
5555555
He is always happy to answer any questions.
Karla
Ramona
CA
Date:
9/25/2026
5
5555555
I simply cannot find adequate words to express how professional Teresa Tanner is, and what a complete pleasure it was to work with her. Our loan was more challenging because it was for a mobile home, but she made the entire process so easy for us. Every obstacle that arose, she handled quickly and efficiently. She was always accessible and responded quickly to all of my calls and messages. Robin Wade was equally as amazing, and always a huge help. Teresa and Robin together were a powerhouse! We knew we were in excellent hands with the two of them
June
Vancleave
MS
Date:
9/25/2026
5
5555555
All of the question were answered quickly and we were never left confused for more then a day. Very professiona.
Sean
Gig Harbor
WA
Date:
9/25/2026
5
5555555
ALLI MADE US FEEL VERY TAKEN CARE OF AND NOT TAKEN ADVANTAGE OF. COMMUNICATION WAS GREAT. SHE ANSWERD ALL OF OUR QUESTIONS AND MADE THE PROCESS SEEMLESS.
Justin
Date:
9/25/2026
5
5555555
Was Flexible and nice through a very stressful process.
Kyle
Upper St Clair
PA
Date:
9/25/2026
5
5555555
Cale was great. Highly recommend
Peter
Brooklyn
CT
Date:
9/25/2026
5
5555555
I felt like i was dealing with a close friend through the whole loan process. So glad Fairway was recommended to me.
Stanley
Toccoa
GA
Date:
9/25/2026
5
5555555
Not really
Christopher
Aylett
VA
Date:
9/25/2026
5
5555555
I pursued various mortgage options and Meredith was a great resource into understanding options and weighing benefits and risks. Her experience and friendly nature was a pleasure to interact with and led to me making successful decisions. I appreciate her and would both recommend to others and work with again in the future.
Casey
Date:
9/25/2026
5
5555555
Me iso más facil el sueño de tener mi hogar gracias a Dios
Fernando
Indianapolis
IN
Date:
9/25/2026
4
4444444
Thanks for everything!
Mason
Peck
KS
Date:
9/25/2026
5
5555555
They made it so simple to understand the process's made me feel safe with them. All questions I had was answered at a timely manner . I never had to worry
Corey
Palmdale
CA
Date:
9/25/2026
5
5555555
Don is very responsive and guided us through the complicated application process with clear instructions .
John
Broomfield
CO
Date:
9/25/2026
5
5555555
He was very thorough and communicated clearly throughout the process and was very knowledgeable
William
Danbury
WI
Date:
9/25/2026
5
5555555
Friendly service, very communicative and gave us a thorough understanding of the entire process
Graeme
Puyallup
WA
Date:
9/25/2026
5
5555555
Gregory is an awesome person to work with and pays close attention to detai. he follows up very quickly and keeps you abreast of what is going on every step of the way.
Andrea
Baltimore
MD
Date:
9/25/2026
5
5555555
Great communication and made the process easy
Spencer
Millstadt
IL
Date:
9/25/2026
5
5555555
I was in a bad spot after I had been jumping through hopes for weeks with STCU they then denied me and Mark and Naomi work so quickly to help us. I am incredibly grateful for all the hard work they did.
Danielle
Spokane
WA
Date:
9/25/2026
5
5555555
Great communication and easy to work with.
Richard
Mesa
AZ
Date:
9/25/2026
5
5555555
The process was so seamless . The app makes everything convenient and easy to upload . good communication with the team .
Laura
Windsor
CT
Date:
9/25/2026
5
5555555
Clear Communication, Responsive, very easy to work with! Just an all around great experience
Graham
Vestavia Hills
AL
Date:
9/25/2026
5
5555555
Tonja knocks it out of the park every time! It's awesome to partner with her for seamless transactions. I won't hesitate to refer any of my clients to her!
Lori
Lampasas
TX
Date:
9/25/2026
5
5555555
informed me on all aspects of loans and educated me along the way always looked out for my best interest
Oliver
Monticello
IN
Date:
9/25/2026
5
5555555
Worked so well with us and was honest!
Mitchel
Fort Wayne
IN
Date:
9/25/2026
4
4444444
Just not happy with the rate. I understand rates are not good right now just a feel I could of got a little better rate
Charles
Columbia
IL
Date:
9/25/2026
5
5555555
Ericka was very easy to work with! She provided several strategies in a clear, consistent manner. We appreciated her honesty, communication style, and timely delivery of options. We highly recommend using her and had a wonderful experience.
Logan
Arvada
CO
Date:
9/25/2026
5
5555555
Jessica was always available to answer my many questions and did not ever leave us in the dark. She had a lot of good recommendations that benefited us.
Mark
Prescott
AZ
Date:
9/25/2026
5
5555555
Overall management of the home buying process.
Shane
Bethel
ME
Date:
9/25/2026
5
5555555
Process was fasta and I felt it was very info through the process with the app loved that feature. Salma and her team really do work magic
Jennifer
Park Forest
IL
Date:
9/25/2026
5
5555555
Bailey Land helped us become homeowners, and we will always be grateful to him. From the beginning, he was patient, attentive, and clear in his explanations. Buying a home felt overwhelming at times, especially because English is not our first language, but Bailey always made sure we understood what was happening and felt comfortable asking questions.
Juan
Fountain Inn
SC
Date:
9/25/2026
5
5555555
Lucky was very engaging, explaining all the details throughly. Most of all she is kind and easy to talk to. She made this process easy to navigate .
Gerald
Spring
TX
Date:
9/25/2026
5
5555555
Absolutely wonderful lender to work with! The entire process was efficient, fast, and seamless. Communication was excellent, questions were answered quickly, and they kept everything moving right on schedule. I truly appreciate the professionalism and dedication they showed to my clients. If you’re looking for a lender who gets the job done and makes the process easier, I highly recommend them!
Mouneigh
Belton
TX
Date:
9/25/2026
5
5555555
Responsive and went beyond anyrhing needed
Jordan
Sterling
CO
Date:
9/25/2026
5
5555555
We had many questions and Lisa and her team were available and responsive. And provided assistance above and beyond my expectations.
Heidi
Ninety Six
SC
Date:
9/25/2026
5
5555555
Staff and their
Edward
Douglas
MA
Date:
9/25/2026
5
5555555
Overall teamwork with lender all hands on deck !!! (very informative)
Charles
Venus
TX
Date:
9/25/2026
5
5555555
Katie and her team took care of everything and made sure to keep us updated through out the whole process., which we really appreciate.
Valerie
Hutto
TX
Date:
9/25/2026
4
4444444
Worked with us, patiently, throughout this pricess.
Vern
Aurora
CO
Date:
9/25/2026
5
5555555
Steve has done every home loan for me Always reliable and quick
Elizabeth
Beaverton
OR
Date:
9/25/2026
5
5555555
Working with Steve on my VA loan was hands-down the best decision made. From day one, he went above and beyond—highlighting key details and VA benefits that other lenders never even brought up. He was always available to answer my questions and walked me through every step of the way. The entire process was stress-free, seamless, and clear. He is a lender who truly understands VA loans and genuinely cares about his clients.
Sara
Tucson
AZ
Date:
9/25/2026
5
5555555
Easy and painless. Online forms were quick.
Crow
Vancouver
WA
Date:
9/25/2026
5
5555555
She took over for another lender midway through the process and there weren't any hiccup.
Jimmie
Charleston
IL
Date:
9/25/2026
5
5555555
Michelle made it great! Thank you again!
Jessica
Colorado Springs
CO
Date:
9/25/2026
4
4444444
He's very understanding and patient
Janean
Newport News
VA
Date:
9/25/2026
5
5555555
Everything happened very quickly and easily!
Justin
Conroe
TX
Date:
9/25/2026
5
5555555
Excellent communication and availability when needed to answer questions a great partner throughout the process
Thomas
Merrimac
MA
Date:
9/25/2026
5
5555555
Marie took the time to explain everything to us and made the process of buying a home a lot easier. From the first call we had with her, she presented us with different mortgage senarios taking into account what we would feel comfortable with. She worked with us to be able to close in 19 days and her organization and attention to detail made it stress free! I will always be coming back to Marie !
Andrea
Lake Stevens
WA
Date:
9/25/2026
5
5555555
Was able to understand the process well with Brittany
Tyler
Lander
WY
Date:
9/25/2026
5
5555555
We were in the situation of needing to move ASAP after living in our home for less than a year. Mike showed us it was possible and worked with his team to give us options I never thought possibl. We are extremely gratefu.
Karen
Brimfield
MA
Date:
9/25/2026
5
5555555
What made this experience great was Audrey's customer service, friendliness and support throughout this process.
Cristian
Austin
TX
Date:
9/25/2026
5
5555555
Great communication.
Janet
Saint Charles
MO
Date:
9/25/2026
5
5555555
was amazing. She was very communicative, knowledgeable, professional, and most of all made me feel like a priority. In the midst of having a difficult time with another company we opted to switch. As soon as Alisa took over, everything went so incredibly smooth I truly feel like she saved our closing And put it back on track.
Deanna
Belton
TX
Date:
9/25/2026
5
5555555
Great service, fast, friendly, wouldn't work with anyone else
Travis
Waynesville
OH
Date:
9/25/2026
5
5555555
Hassle free!!
Monique
Indianapolis
IN
Date:
9/25/2026
5
5555555
Alan Wall
Cooper
Canton
MS
Date:
9/25/2026
5
5555555
Pam , made the process easy.
Regina
Dothan
AL
Date:
9/25/2026
5
5555555
Always available for questions or issues. Very nice and friendly. Very knowledgeable.
Donise
Indianapolis
IN
Date:
9/25/2026
5
5555555
Debbie worked really hard to get us to closing with our unique situation. She went above and beyond.
Caroline
Saint Joseph
MO
Date:
9/25/2026
5
5555555
Everything was made extremely easy for us!
Lulani
Del Rio
TX
Date:
9/25/2026
5
5555555
Todd was thoroughly professional and helpful
Jonathan
Kansas City
MO
Date:
9/25/2026
5
5555555
The service was just like last time, great, reliable, friendly
Rodolfo
Chicago
IL
Date:
9/25/2026
5
5555555
Easy to talk to and was with us every step along the way! Always answered our questions and lead us in the right way! Amazing to work with!
Ericka
Mills
WY
Date:
9/25/2026
5
5555555
How Pat explains everthing i Needed to know about borrowing money to build my home All around nice friendly guy
Cynthia
Logansport
IN
Date:
9/25/2026
5
5555555
Quick responses to any questions we had!
Samuel
Ramsey
MN
Date:
9/25/2026
5
5555555
it was so wonderful to know I was in good hands - having that trust during this process was invaluable.
Elena
Denver
CO
Date:
9/25/2026
5
5555555
knowledgeable and professional he was patient enough to wait more than a year to help us out with this unique kind of a deal. Thank you very much!
NANCY
Prosper
TX
Date:
9/25/2026
5
5555555
Professional, prompt execution for a quick loan approval and closing. Thank you Jennifer!!
Brigido
Tucson
AZ
Date:
9/25/2026
5
5555555
RACHEL made it great! She was available every time I needed her. She provided clear answers to all of my many, many questions. She provided very helpful scenarios and advice that were invaluable in my decision making. She taught me not only about mortgages and points, but about the home buying process. And through it all, she did all of this in a timely, friendly, patient manner. She has earned my highest recommendation! I am truly thankful for her!
Donna
New Braunfels
TX
Date:
9/25/2026
5
5555555
Ryan was friendly and easy to work with
Kristie
Lexington
NC
Date:
9/25/2026
5
5555555
Timely communication, thorough, friendly!
Alexander
Lakeville
MN
Date:
9/25/2026
5
5555555
Transparency, always quick to respond when I had questions and very friendly
Kyle
Lowell
IN
Date:
9/25/2026
5
5555555
communication
Blake
Kansas City
MO
Date:
9/25/2026
5
5555555
Great communication through steps, excellent effort to fix issues.
Jose
Pearland
TX
Date:
9/25/2026
5
5555555
Diann was extremely helpful and straight forwarded. She guided us through the home buying procesd and never skipped a beat- she remained responsive and consistent with communication.
Israel
Salisbury
MA
Date:
9/25/2026
5
5555555
Everything was super smooth and fast
Evan
Blandford
MA
Date:
9/25/2026
5
5555555
Lora Lamb made our process so easy! She was very easy to get in touch with and always responded in a timely manner. She also gave us the best rate!
Kristen
Monterey
TN
Date:
9/25/2026
5
5555555
Bill made it happen!
Suzy
Scituate
MA
Date:
9/25/2026
5
5555555
Chris was great to work with
Michael
Callahan
FL
Date:
9/25/2026
4
4444444
Regular communication, and updates for each step
Sean
Amarillo
TX
Date:
9/25/2026
5
5555555
Kept us informed and on schedule
Harold
Durham
NC
Date:
9/25/2026
5
5555555
Kept us on schedule to settle!!
Lizabeth
La Plata
MD
Date:
9/25/2026
5
5555555
amaxing communication and way to calm anxieties through a very stressful time.
Alycia
Salisbury
MA
Date:
9/25/2026
5
5555555
For our first time home, we needed communication to understand the entire process. We greatly appreciate the patience and communication given to us for our process .
McKaylla
Kansas City
MO
Date:
9/25/2026
5
5555555
made the whole experience easy and enjoyable gave us the confidence we could buy a house
Dylan
Salt Lake City
UT
Date:
9/25/2026
5
5555555
The ability to navigate through a unique situation despite it being a good file on paper was very helpful!
Sean
Wentzville
MO
Date:
9/25/2026
5
5555555
Easy process, very helpful with questions. no issues whatsoever! would highly recommend!
Alec
Hallsville
TX
Date:
9/25/2026
5
5555555
Rob kept me well informed of everything that was going on. He made it easy.
Sharon
Burlington
NC
Date:
9/25/2026
5
5555555
Responsive and tolerant.
Patrick
Temple
TX
Date:
9/25/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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