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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
This was our first home purchase, so everything was brand new to us - Rob answered all of our questions clearly and made sure that everything went smoothly.
Kathryn
Edmonds
WA
Date:
10/27/2026
5
5555555
Cheryl was so helpful and communicative during the mortgage process. Furthermore, I felt like she really cared about my family's future and success and had our back at every turn. I would highly reccommend her!
Olivia
North Chelmsford
MA
Date:
10/27/2026
5
5555555
The welcome bag was a nice touch
Lyndsey
Farmington
UT
Date:
10/27/2026
5
5555555
I have purchased and sold alot of homes. Damoln and his team made the whole scenario so easy. I was prequalifed on the first phone call and noone has every made the move or financing as easy and painfree as this team.
Cynthia
Dewey
AZ
Date:
10/27/2026
5
5555555
Michael was extremely helpful. He was always available to answwer all of our questions.
Audrey
Strafford
NH
Date:
10/27/2026
5
5555555
You have worked with us for a few years to get us where we need to be with patience . You were honest and gave us clear direction with what was needed from us. Which helped make the process smoother.
Charlene
Watertown
WI
Date:
10/27/2026
5
5555555
Zak was great to work with. He was attentive and answered all of our questions!
Gregory
Milton
WI
Date:
10/27/2026
5
5555555
Jillian and her team were professional, supportive and clear communicators. Jillian answered Questions pretty mich immediately when asked. I woudm recommend anyone in need of a mortgage to Jillian
David
West Bridgewater
MA
Date:
10/27/2026
5
5555555
I'm a first time home owner with absolutely no experience in buying a home, they helped me through every time consuming step, I really appreciate the time and attention they gave me all the way through till closing.
Rodney
Date:
10/27/2026
5
5555555
Chris is always available and happy to help. i appreciate everything he did.
Dianna
Scottsbluff
NE
Date:
10/27/2026
5
5555555
Daniel Harkins made my home buyer experience so great. He was super personable and felt like he was in my corner from day 1. I will recommend Fairway to anyone that is looking to buy a
Andrew
Baraboo
WI
Date:
10/27/2026
5
5555555
They were all helpful and knowledgeable.
Mark
Windsor Locks
CT
Date:
10/27/2026
5
5555555
When everyone else said no, Jessica said yes. We were told we would get into our new home 3 years ago and we perservered together to make that dream a reality throughout seemingly impossible odds. Never once did she say it was impossible. Jessica is truly a blessing.
Casey
Brandon
MS
Date:
10/27/2026
5
5555555
Our realtor connected us with Erin when a challenge presented itself that threatened our ability to close on our home. Erin was prompt in getting involved, effectively communicating what we needed each step of the way, and her knowledge of the options we had was incredible. She steped in late and got us to the closing table on time. To add an additional challenge, one of the critical steps in the process was not able to be completed until the morning of closing. Though Erin had an unplanned critical personal challenge that morning, she took the time to get everything accomplished for us to close that afternoon. Erin communicates in a manner that is easy to understand and has a sense of urgency that is rare to come across in any business. Her fast-paced nature and communication got us in the home we wanted in an incredibly tight timeline.
Joshua
Elon
NC
Date:
10/27/2026
5
5555555
When there is issues they were corrected quickly and efficiently. Jennifer was great to work with.
Cheryl
Benson
AZ
Date:
10/27/2026
5
5555555
On top of making the financing process very easy, she was also able to recommend a great realtor for us!
Lauren
Eagan
MN
Date:
10/27/2026
5
5555555
Jill was great. She helped us understand everything and answered all the questions and she's very responsive to getting back if I had any more questions..
Pam
Indianapolis
Indiana
Date:
10/27/2026
5
5555555
Very responsive. kept me informed
Jennifer
Branson
MO
Date:
10/27/2026
5
5555555
Smooth and easy loan process
Lucas
Grand Junction
CO
Date:
10/27/2026
5
5555555
Alisa, Lacy and the rest of their team are beyond professional and it was an absolute pleasure to be introduced to them and work alongside them to bring this sale to fruition. This transaction was not easy and Alisa handled it with grace and grit. I hope to one day work with these ladies again. Thank you!
Vision
Crosby
TX
Date:
10/27/2026
5
5555555
very quick and efficient. Made the process feel almost seemless even with the ups and downs .
Derek
Redding
CA
Date:
10/27/2026
5
5555555
She was so helpful patient and responsive! Never left me waiting or made me feel unintelligent for asking a LOT of questions. she went above and beyond for me! I cannot say enough kind things about Melanie!
Jordan
Prairie Grove
AR
Date:
10/27/2026
5
5555555
Ann is what made the process great
Brandon
Clarkesville
GA
Date:
10/27/2026
5
5555555
The team was absolutely amazing. Very professional, organized, and efficient. Would defintely recommend and use in the future!
Kristi
Twain Harte
CA
Date:
10/27/2026
5
5555555
Very prompt communication and friendly staff members.
Kaden
Holton
MI
Date:
10/27/2026
5
5555555
Maria very very attentive and got us approved quickly.
Donald
Lakewood Ranch
FL
Date:
10/27/2026
5
5555555
Kim was very patient with me and explained the full process clearly. She was very prompt with updates and often woupd proactively reach out to me with an update before I had a chance to follow up myself. As we got closer to closing she took time to walk me through all of my options and the pros and cons of each without ever making me feel pressured to decide one way or the other.
Kasey
Atlanta
GA
Date:
10/27/2026
5
5555555
Carlie is not only a subject matter expert on all fronts, she was ALWAYS available. The experience was seamless and she was always patient with us exaining all relevant details. Our loan process was painless which made this buying process enjoyable
Paul
Cornelius
NC
Date:
10/27/2026
5
5555555
The process was quick and easy and straightforwar!
Ethan
Marble Hill
MO
Date:
10/27/2026
5
5555555
The communication was instant and helpful. We felt like everything was at our fingertips; Fairway had thought of everything before we had! Very appreciative!
Kelley
Lenox
MA
Date:
10/27/2026
5
5555555
Rachel's communication was amazing for both myself and my clients throughout the entire process! Truly makes a huge difference for my client's buying process to have a great lender like Rachel to help guide them.
Farrah
Skidmore
TX
Date:
10/27/2026
5
5555555
Excellent communication and teamwork for a smooth closing
Jessica
Vancouver
WA
Date:
10/27/2026
5
5555555
Linda and her team were so wonderful to work with, from their knowledge to their responsiveness to being some of my biggest cheerleaders - I could not have imagined buying my first home with any other team.
Hannah
Appleton
WI
Date:
10/27/2026
5
5555555
Had a great experience working with my lender throughout the home-buying process. They were always easy to get ahold of, quick to answer any questions, and kept me updated every step of the way. They made the whole process much easier than I expected and were great to work with from start to finish. I really appreciate all their help and would definitely recommend them to anyone looking to buy a home!
Nick
Date:
10/27/2026
4
4444444
When things were getting busy and timelines were closung in you guys sealed the deal and kept the original closing date
Michael
Lennox
SD
Date:
10/27/2026
5
5555555
Great communication for first time home buying
Elizabeth
Braintree
MA
Date:
10/27/2026
5
5555555
I truly cannot say enough amazing things about Aaron and the experience I had working with him throughout my refinance! What could have easily been an incredibly stressful, overwhelming, and complicated process turned into a success because of his dedication, persistence, creativity, and genuine commitment to helping me. Aaron went above and beyond in every possible way. There were so many moving pieces, unexpected challenges, and loose ends throughout this process, but he never once made me feel like something was impossible. Instead, he continuously thought outside the box, explored every possible solution, and got incredibly creative in finding ways to make everything come together. His ability to problem-solve and navigate complicated situations was nothing short of exceptional. What stood out to me just as much was his communication. Aaron kept me informed every step of the way, answered my countless questions, explained things clearly, and made sure I always knew what was happening and what needed to happen next. I never felt like just another client or loan application. I genuinely felt like he cared about my situation and was personally invested in helping me reach the finish line. There were moments when I wasn't sure this refinance would actually happen, but Aaron never gave up. He worked tirelessly to figure out every last detail and overcome every obstacle. His patience, professionalism, determination, and willingness to go the extra mile made all the difference. Aaron didn't just help me refinance my home; he helped me accomplish something that was incredibly important to my future and gave me peace of mind during a major life transition. That is something I will always be grateful for. I hope Aaron receives the recognition he deserves because employees like him are truly invaluable. He is an incredible example of what outstanding customer service, dedication, and genuine care for clients should look like. I would recommend him a thousand times over, and if I could give him more than five stars, I absolutely would! Thank you, Aaron, for refusing to give up, finding solutions when things seemed impossible, and making this happen. You truly made a difference in my life!
Mackenzie
Loveland
CO
Date:
10/27/2026
5
5555555
Dana was outstanding! She was great at communicating the process and working with us through the entire process. She did not give up on us as challenges were presented. We are truly greatful for her service.
Dianne
Elephant Butte
NM
Date:
10/27/2026
5
5555555
How easy the process was done streamlined over the mobile app. very user friendly and no matter the time of day would communicate on any questions needing to be answered
Christopher
Carrizo Springs
TX
Date:
10/27/2026
5
5555555
Becky was very knowledgeable and helpful with answering questions and concerns. The entire staff has been of great assistance .
Tamara
Burlington
WI
Date:
10/27/2026
5
5555555
Quick responses. Truthful interaction, went above and beyond to get my loan
Cameron
Coleraine
MN
Date:
10/27/2026
5
5555555
Being able to touchbase with Josh and his team for explanations through out the process.
Chad
Cheyenne
WY
Date:
10/27/2026
5
5555555
Kaisa and everyone else that I spoke to was way beyond helpful and very friendly. I could not believe how easy the process wa
Eloy
Stickney
IL
Date:
10/27/2026
5
5555555
The communication from Dan was awesome! He made the process clear and concise.
Heather
Temple
TX
Date:
10/27/2026
5
5555555
Jamison and his group were awesome! They made this process a lot less scary. they were always available when needed and kept me up to date on everything happening. Jamison did a great job helping me understand the financial process.
Erin
Markesan
WI
Date:
10/27/2026
5
5555555
What made it great for me was Geoff he made me feel confident about this process. He kept me calm through the ups and downs. He answer all my calls, even sometimes at the work hours you couldn't ask for a better loan officer than him. I feel like he's the best in the state of Texas inform me about all the information I need to know educated me on things I did not know I appreciate this man. I'm definitely gonna tell everybody I know and I definitely will come back to him if need be in the near thank you so much Geoff and I think he needs a race
Demetric
Pearland
TX
Date:
10/27/2026
5
5555555
Prompt, and helpful
Jeffrey
Madison
WI
Date:
10/27/2026
5
5555555
The personal attention that was provided by the Chacon team was outstanding. Christian and his staff went over and above assisting with all questions and kept me informed of the status of the loan process with regular updates. Their attention to detail and expertise instilled the trust that is crucial in making this a worry-free experience. The on-line application was very user-friendly and uploads were always troublel-free. I very highly recommend Christian and his team for mortgage services in the future.
Michael
Comfort
TX
Date:
10/27/2026
5
5555555
Super friendly and make this process super easy.
Ricardo
Rio Rico
AZ
Date:
10/27/2026
5
5555555
Great service, great communication, walked us through everything.
Brian
Gilbert
AZ
Date:
10/27/2026
5
5555555
Jazz was so great to work with!
Holly
Akron
OH
Date:
10/27/2026
5
5555555
Excellent communication. Great accessability to people and information. Clearly defined timeline. Only asked for documents once. Best of all. Honored all that was promised. Great job!
Matthew
Boise
ID
Date:
10/27/2026
5
5555555
Carrie was superb with frequent, helpful communication. I felt that I could trust her information.
Stephanie
Moscow
ID
Date:
10/27/2026
5
5555555
I had the comfort of knowing that I was in good hands. everything was explained in detail and Leslie was available whenever I had concerns or questions. I had no worries through this process. Thank you very much for great service. Exceptional people working here.
Harry
Kansas City
MO
Date:
10/27/2026
5
5555555
Instructions clear and very communicative.
CHRISTOPHER
Phoenix
AZ
Date:
10/27/2026
5
5555555
Everyone was very professional, courtesy and went above and beyond to assist us. Thank you so much!
Jennifer
Ocean Isle Beach
NC
Date:
10/27/2026
5
5555555
Dean worked so hard to secure my loan! His communication skills were top notch. Always responding quickly to texts/emails. As different situations arose he was quick to offer a managable solution. I would highly recommend Dean Opfer and will use him again if I have a future need.
Andrea
Bellville
OH
Date:
10/27/2026
5
5555555
Garrett was very helpful and knowledgeable through the whole mortgage process. He communicated quickly and clearly and answered so many of our questions. He made the home-financing process a breeze.
Joshua
Cedar Lake
IN
Date:
10/27/2026
5
5555555
I'm so thankful Danielle and her team were able to successfully help my clients obtain financing for their first home purchase. Even with challenges that showed up, we were able to work through them together. Thank you for helping to make a dream come true for these first time home buyers! This one was extra special for me!
Jessica DeLa
Taylor
TX
Date:
10/27/2026
5
5555555
Quick responsiveness. Was able to help even on weekends
Caitlyn
Topeka
KS
Date:
10/27/2026
5
5555555
Ariana was incredibly helpful throughout the entire process. She made such a stressful process, very easy.
Melanie
Longview
TX
Date:
10/27/2026
5
5555555
Brooke is a pleasure to work with. She consistently demonstrates excellent customer service. She is friendly, professional, and always willing to go the extra mile to ensure her customers have a positive experience. Her positive attitude and dedication make her a great choice to work with
Michael
Tucson
AZ
Date:
10/27/2026
5
5555555
lots of communication and help
Torin
Falls Church
VA
Date:
10/27/2026
5
5555555
Communication, followed up on everything. Addressed any questions or concerns. Solutions based and problem solving mentality. Made complexity easy to understand.
Nora
Windham
NH
Date:
10/27/2026
5
5555555
Lo genial fue lo rápido que se solucionan los problemas
Aismell
Houston
TX
Date:
10/27/2026
5
5555555
Very friendly
Gregory
Ogden
UT
Date:
10/27/2026
5
5555555
Chris took the time to explain the entire process, set clear expectations, answered any questions we had in a timely fashion, ensured we were well informed, and worked to get us the best interest rate the market would allow.
Daniel
Norfolk
VA
Date:
10/27/2026
5
5555555
The customer Care and laying out options and making the task easier.
Dorjee
South Burlington
VT
Date:
10/27/2026
5
5555555
We are so grateful that Charlie was the person who helped us with our mortgage loan. We had many questions throughout the process, and he was always so helpful, patient, calm, knowledgeable, and kind. He was genuinely nice and made us feel comfortable asking all of our questions. This was such an important decision for us, so knowing that we had a team we could call or text at any time and receive a response so promptly was incredibly valuable. It made the whole process feel much more comfortable, and we really appreciate all the support we received along the way. Thank you so much, Charlie! We’re really grateful we had you helping us through this process.
Juliana
Lake Worth
FL
Date:
10/27/2026
5
5555555
1. The understanding of the situation. 2. The quick repsonse and knowledge . 3. Great customer care. Thank you.
Tsamchoe
South Burlington
VT
Date:
10/27/2026
5
5555555
Very fast, simple, almost zero hiccups in the process. Very easy to navigate docu-sign every time. Stress free process.
Jason
Manila
AR
Date:
10/27/2026
5
5555555
Happy with the process and happy with our new home
James
Camp Hill
PA
Date:
10/27/2026
5
5555555
Felt like white glove service I originally started the process with Rocket Mortgage, but stopped cause the process was too hard. Michelle made the process easy peasy.
Juliann
Pasadena
CA
Date:
10/27/2026
5
5555555
Great communication and stayed patient with us on deci what route to go.
Christopher
Winnebago
IL
Date:
10/27/2026
5
5555555
Everything went smoothly in a timely manner. All the people involved were very responsive and provided a great help to us.
Karim
Eagan
MN
Date:
10/27/2026
5
5555555
I can’t thank Eric White and his team at Fairway Mortgage enough! They made the entire home-buying process so much easier than we expected. We faced several hurdles and obstacles along the way, but Eric and his team were always there with answers, solutions, and reassurance. They went above and beyond to help us get into our new home and made a stressful process feel easy. We truly appreciate everything they did for our family. Highly recommend Eric and his team to anyone looking to buy a home!
Desmond
Poplar Grove
IL
Date:
10/27/2026
5
5555555
Terry was very attentive and professional which is hard to find these days.
John
New London
NC
Date:
10/27/2026
5
5555555
He was so professional, friendly, and responded quickly to all of our questions. He guided us through the entire process and explained all the necessary details for our home loan. I definitely recommend him.
Rhieza
Virginia Beach
VA
Date:
10/27/2026
4
4444444
David was very friendly and explained things.
Sophia
Ellicott City
MD
Date:
10/27/2026
5
5555555
Was kept informed at all times thru the process. Was always available for any questions.
Mary
Willis
TX
Date:
10/27/2026
5
5555555
He was a great communicator .
Pamela
Bryan
TX
Date:
10/27/2026
5
5555555
Super communication and explanation of our options
Jerome
Rogers
MN
Date:
10/27/2026
5
5555555
Made the process seamless as first time home buyers
Jared
Warrenville
IL
Date:
10/27/2026
4
4444444
Sarah was helpful and responded quickly whenever we had questions.
Lonnie
Wake Forest
NC
Date:
10/27/2026
5
5555555
The way he keeps you informed through the whole process and never gives up on helping u get your forever home
LINCOLN
Spiro
OK
Date:
10/27/2026
5
5555555
Always very helpful and I always refer my clients to Fairway.
Wesley
Hermitage
AR
Date:
10/27/2026
5
5555555
This is the 2nd time we have used Ryan, and the communication has always beent great. When working with Ryan there has never been any 'last minute surprises' and or delays on his end.
Christopher
Manhattan
KS
Date:
10/27/2026
5
5555555
Your communication and service to us was absolutely amazing!
Kaitlynn
Kentwood
MI
Date:
10/27/2026
5
5555555
Liane is polite, efficient, helpful, and available. What more can you ask for? She is the best.
Terry
Sun City West
AZ
Date:
10/27/2026
5
5555555
Very helpful, kind and understanding
Samantha
Keewatin
MN
Date:
10/27/2026
5
5555555
Always Amazing Service strongly refer Alisa Bailey and her team for all mortgage loans ‼️💝
Ava
Houston
TX
Date:
10/27/2026
4
4444444
Jeff's team did an amazing job getting us across the finish line when it got to crunch time.
Kaleb
Kentwood
MI
Date:
10/27/2026
5
5555555
Mike you and your team did an excellent job ! A++++++++++++++++++++++++ Candice you got me through with all your hard work 😊👍
John
Plymouth
MA
Date:
10/27/2026
5
5555555
Brent was very attentive and walked me through the whole process. 10/10 would recomend to anyone in the future looking for a home.
Brandon
Winter Park
FL
Date:
10/27/2026
5
5555555
Making sure we had the proper documentation in order that we got our loan. Double checking, crossing all the t's and dotting all the i's prior to it being submitted.
Heather
Montgomery
TX
Date:
10/27/2026
5
5555555
Jen was always available to answer any questions we had throughout the whole process! She always responded quickly and thoroughly, providing exceptional service.
Amy
Port Matilda
PA
Date:
10/27/2026
5
5555555
Very easy to work with. Made the process smooth and easy.
Ryan
Burlington
WI
Date:
10/27/2026
5
5555555
made the process easy to understand
Grant
Pickerington
OH
Date:
10/27/2026
5
5555555
Victor was very helpful and explained all my questions
Matheus
Willingboro
NJ
Date:
10/27/2026
5
5555555
Great customer service
Dominic
Blytheville
AR
Date:
10/27/2026

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers