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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
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Communication
Alvin Peter
Georgetown
TX
Date:
11/25/2025
5
5555555
All clear and transparent, smooth process and and well explained always reachable and ready to answer any concerns
Lorenzo
Fresno
CA
Date:
11/25/2025
5
5555555
Communication was great, we felt well-informed at all times.
Cory Scott
Mooresville
IN
Date:
11/25/2025
5
5555555
Easy and frequent communication. The whole process was very quick and I was informed every step of the way.
Lucia M
Somerville
MA
Date:
11/25/2025
5
5555555
Heather is a wonderful and very kind person and always has our best interest at heart!!
Lisa
Greenwood
IN
Date:
11/25/2025
5
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The personal interest.
Gail
Woodland
WA
Date:
11/25/2025
5
5555555
Mary demonstrates that rare combination of being exceptionally talented and genuinely personable. Her skill with numbers is by far unmatched Mary cuts to the chase with ease and grace. Mary epitomizes excellence in every facet of her work. Having bought dozens of properties throughout my 30-year military career and since my retirement, I can unequivocally say Mary is the best I have ever seen!!
Elaine A
Conyers
GA
Date:
11/25/2025
5
5555555
Heather's communication was wonderful. She is pro-active and really cares for what she does and who she does it for. We are very fortunate to have her and her team look after my wife and myself.
Brian
Greenwood
IN
Date:
11/25/2025
5
5555555
All information was explained well and the entire team was involved and extremely helpful I appreciate it more than you all will ever know
Kent
Shirley
AR
Date:
11/25/2025
5
5555555
Gave easy, clear, and concise info and answered any questions I had. Overall, made it feel like I was very well taken care of.
Devin
Poulsbo
WA
Date:
11/25/2025
5
5555555
Shane was very easy to reach and communicate with!
Jenna
Clarkdale
AZ
Date:
11/25/2025
5
5555555
I only wish moving could go as easy as working with you
Steven B
Lewes
DE
Date:
11/25/2025
4
4444444
Responsiveness and professionalism
John Joseph
Coraopolis
PA
Date:
11/25/2025
5
5555555
Always kept up us updated and answered emails right away. There were no delays or surprises because they were great at gathering the needed succulents or in formation right away.
Michelle
Spring Grove
IL
Date:
11/25/2025
5
5555555
Easy technology and no need to come into an office.
Thomas E
Chanhassen
MN
Date:
11/25/2025
5
5555555
Dan and the team were very helpful and prompt to make the experience great.
Brandy
Kouts
IN
Date:
11/25/2025
5
5555555
Getting info to me to get the paperwork we needed in a timely manner.
Jeffrey A
Canton
OH
Date:
11/25/2025
5
5555555
Everything from start to finish! Couldn't have asked for a better experience during this huge event! Thank you so much for that!
Stacy
Webster
WI
Date:
11/25/2025
5
5555555
the communication between us was great and the time taken to answer all of our questions made us confident in our decisions .
Luisa F
Denver
CO
Date:
11/25/2025
5
5555555
Communication, knowledge, & helpfulness
Brett
Grand Saline
TX
Date:
11/25/2025
5
5555555
I truly appreciate Will and his team . The level of professionalism is outstanding . Will made this process less stressful and provided his knowledge and guidance every step of the way. Thank you Will for helping me and my family .
Tecora P
Lynchburg
VA
Date:
11/25/2025
5
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Shane and his team kept is informed through the whole process. Our loan closed with no issues and in the time frame provided at the beginning of the process .
Chad
New River
AZ
Date:
11/25/2025
4
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Good Communication - with weekly calls
Daniel
Spring Hill
FL
Date:
11/25/2025
5
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The closing was fast and smooth.
Neha
Seattle
WA
Date:
11/25/2025
5
5555555
The team was very educated and efficient
Megan
Grandview
WA
Date:
11/25/2025
5
5555555
I had an amazing experience with Evelyn. She was fast, professional, and extremely knowledgeable. She made the whole process smooth and stress-free. Any questions I had, she answered right away, and she guided me through every step with patience and confidence. I truly appreciate her hard work and dedication. I highly recommend her to anyone looking for a great mortgage experience!
Darren
Bensenville
IL
Date:
11/25/2025
5
5555555
From the initial communication to always getting updates and availability to anything we needed wouldn't change a thing
Paula
Cumming
GA
Date:
11/25/2025
5
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Melissa Kuberski
Yolanda
Fort Collins
CO
Date:
11/25/2025
5
5555555
Linda and her team walked me through everything and made the process painless.
Eric
Kimberly
WI
Date:
11/25/2025
5
5555555
A very smooth process all together with communication to the realtor and title company
Ezekeial W
Portland
OR
Date:
11/25/2025
5
5555555
Cindy was very friendly and answered all of my questions. It was a pleasure doing business with her and would do it again in the future.
Joe
Spring Hill
KS
Date:
11/25/2025
5
5555555
Working with Carlee and the Fairway team was amazing! As a first time homebuyer , it felt like I was on the dream team. Carlee's attention to details and her weekly updates kept me confident I was in great hands from beginning to closing!
Sage
Murray
UT
Date:
11/25/2025
5
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The communication
Kevin Lee
El Paso
IL
Date:
11/25/2025
5
5555555
Working with James throughout my home-buying process was absolutely incredible. From day one, he made everything feel smooth, stress-free, and straightforward. His communication was on point—always quick to respond, always clear, and always one step ahead. James took the time to explain every detail, answered all my questions without hesitation, and made sure I understood each part of the process. He’s knowledgeable, professional, and genuinely cares about his clients. It never felt like I was just another transaction—he treated my purchase like it was his own
Jose Antonio
Los Lunas
NM
Date:
11/25/2025
5
5555555
Easy to work with, informative and on top of the market
Keith
Salt Lake City
UT
Date:
11/25/2025
5
5555555
Dawn is available whenever you have questions and need some clarification on the process, which can be somewhat confusing at times. She will search for the best rates and make sure that she gives you all the information for you to make an informed decision. Very pleasant to work with.
Elaina Ann
Dunedin
FL
Date:
11/25/2025
5
5555555
Very responsive to messages and phone calls and took the time to explain everything to us so we understood what was going on.
Bethany Grace
Lafayette
IN
Date:
11/25/2025
5
5555555
Fast response time, clear communication!
Daria
Sterling
MA
Date:
11/25/2025
5
5555555
communicative and informative, also proactive
Cheryl A
Claremont
CA
Date:
11/25/2025
5
5555555
Quick closing, supported our schedule
Kenneth
Seattle
WA
Date:
11/25/2025
5
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Kimberly was great to work with.
Juan
Topeka
KS
Date:
11/25/2025
4
4444444
He got the job done and communicated frequently to let us know of our status.
Aureliano
Goodyear
AZ
Date:
11/25/2025
5
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Chris did an amazing job explaining the process and where we were every step of the way. He made it feel easy even though we were across the country and I appreciate his availability with timely responses to our questions. Communication with him was great! A huge thank you to Chris and his team for helping us find and finance our home!
Joanna
Chesapeake
VA
Date:
11/25/2025
5
5555555
As first-time homebuyers, we couldn’t have asked for a better experience! Sabina made the process easy, secured us a fantastic rate, and kept communication clear and consistent every step of the way, She is a BEAST!!
Deu Narayan
Carlisle
PA
Date:
11/25/2025
5
5555555
Alli was great in every aspect. From communication and keeping it simple, she also took the time to answer any and all questions in a way that made it understandable. Very sweet and friendly. She made the process enjoyable and I can’t think of anyone else who would be better than her to work with. She is really quick to respond and didn’t try to call me for every single thing (I’m a texter not a phone call person) unless it was something that was best for a phone call. She worked with us while we waited on my new paystub to come in and was very flexible with us. Very informative and overall a fantastic experience!
Adriana
Date:
11/25/2025
5
5555555
Bryan was very responsive and clear throughout the whole process.
Giuseppe
Alexandria
VA
Date:
11/25/2025
5
5555555
Extremely responsive, friendly, informative and made the whole process a breeze for a first time home buyer. I would recoomend him to my closest friends and family.
Colton Lucas
Jefferson
GA
Date:
11/25/2025
5
5555555
Susan was great but my decision to change insurances during the transaction was a terrible decision. Susan talked me off the cliff more than once as I tried to understand the affect of making those changes car/house insurance at the same time. Taxes due and insurance due at the same time as the refi was happening. Not too smart on my end.
Cynthia
Kansas City
MO
Date:
11/25/2025
5
5555555
Great team, very efficient
Steve
Angola
IN
Date:
11/25/2025
5
5555555
The communication Was amazing and being able to ask really anything through the process and knowing i would get a answer.
Clint Garret
Waynesboro
PA
Date:
11/25/2025
5
5555555
Ruben was attentive, listened to my concerns, made the whole process stress-free and made me feel comfortable. I loved working with Ruben
Yarinelly
Racine
WI
Date:
11/25/2025
5
5555555
Very efficient.
Dewayne Valrie
Hoover
AL
Date:
11/25/2025
5
5555555
Dawn was extraordinarily helpful throughout the whole process
Jordon Matthew
Kernersville
NC
Date:
11/25/2025
5
5555555
Michel was always communicating often and effectively. appreciated her true care for her clients
Lucas A
Dover
OH
Date:
11/25/2025
5
5555555
Excellent communication, extremely knowledgeable, and always helpful.
Brian P
Birmingham
AL
Date:
11/25/2025
5
5555555
Evan was excellent!! He told me everything up front and he was up front open and willing to answer any questions.
Gregory
Hales Corners
WI
Date:
11/25/2025
5
5555555
Dana and her team are absolutely amazing! They are on top of it. There were available whenever needed. Even if she didn’t hear from you she always reached out. Dana answered every question that I had with way more detail then expected. Dana knows her stuff. I appreciate all the hard work she put into making buying a home so easy and simple. Highly highly recommended Dana and her team!!!
Rebecca Arinn
Aurora
CO
Date:
11/25/2025
5
5555555
Great communication
Lauren E
Cheyenne
WY
Date:
11/25/2025
5
5555555
It was so easy
Tucker
Burleson
TX
Date:
11/25/2025
5
5555555
Linda was very helpful, insightful, and honest . All of the fees, costs, and potential changes along the way were very upfront and organized. Not once did I feel unsure of any costs we'd be subject to. Her team was also very helpful when she was out of the office all in all a very good experience and will be working with her again in the future
John
Van Dyne
WI
Date:
11/25/2025
5
5555555
Matt was communicative and so helpful. He made the process so easy!
Richard
Appleton
WI
Date:
11/25/2025
5
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This was the fastest major loan I have ever been involved. I still can't believe how fast everything happened. The communication was great always a wuick response.
Kelley A
Des Moines
IA
Date:
11/25/2025
5
5555555
From start to finish Andy was so very attentive to us and all our needs, questions. Even when hiccups arised Andy and his whole team were on top of it, making the whole experience amazing and truly a dream come true!
Sarah Jayne
Kansas City
MO
Date:
11/25/2025
5
5555555
Russell and his team’s meticulous attention to detail and patience throughout this process made this experience truly exceptional.
Mordikai
Meridianville
AL
Date:
11/25/2025
5
5555555
Mitchell Ashburn walk me through the process thank you Mitchell
Ervin Antonio
Richmond
VA
Date:
11/25/2025
5
5555555
The transparency and honesty
Colson
Topeka
KS
Date:
11/25/2025
5
5555555
Constant communication.
Paul
Waterford
CT
Date:
11/25/2025
5
5555555
their organization and overall pleasantness was very appreciated :)
Lionel M
Harrisburg
PA
Date:
11/25/2025
5
5555555
As first time home buyers, this process could have been scary and overwhelming, but Haley put is right at ease. She took the time to walk us through every part of the process. Even on days when we were just waiting for things, she kept in contact.
Ashley
Las Vegas
NV
Date:
11/25/2025
5
5555555
Steve and his team were professional, timely and knowledgeable. All our concerns, or questions were fully answered and explained putting us at ease throughout the entire process.
Dani Machelle
Berryville
VA
Date:
11/25/2025
5
5555555
Very helpful and on top of things and gave me very many options i didnt know i had
Andrew James
Crestview
FL
Date:
11/25/2025
5
5555555
Quick response time - professional, flexible, pleasant to work with.
Hayden
Omaha
NE
Date:
11/25/2025
4
4444444
Using the Application on a iPad was not the easiest.
Thomas
Westerly
RI
Date:
11/25/2025
5
5555555
Everything in order and not complex.
Matthew Nathaniel
Dayton
TX
Date:
11/25/2025
5
5555555
What made the experience great was that Kevin was in it with me for 2 years. Tanya, Cayla, and Kevin at Fairway walked me through the credit part of it step by step. They laid out a plan for me to follow and it lead to our first home purchase. They went over and aboard for me. They were available whenever I needed them and believe me I needed them. I would recommend them a 100 out of a 100 times.
Stevie
Nolanville
TX
Date:
11/25/2025
5
5555555
Quick response. Made it easy.
Melissa
Oceanside
CA
Date:
11/25/2025
5
5555555
Nicole and her support staff are absolutely the best!! We have completed many transactions together and I refer my friends and family to her. Consistently taking care of each person and getting the job done!
Marla L
Mount Vernon
WA
Date:
11/25/2025
5
5555555
Manuel was very informative, great response to emails, messages and phone calls algo with his assistant Maria. They made the process easy and fast. Such a great person to talk to and very knowledgeable of what he does. Highly recommend him. We are extremely happy with the process and all the help we received from him and his office.
Estela
Fresno
CA
Date:
11/25/2025
5
5555555
She was helpful throughout the whole process. She understood our situation and walked us through the process step by step providing support the whole way.
Alicia
Lancaster
SC
Date:
11/25/2025
5
5555555
Trying to fill out and sighing forms.
Cheryl
Westerly
RI
Date:
11/25/2025
5
5555555
Milie was amazing. she was always on top of things and really great at explaining things and communicating best steps or changed going on. I will always recommend her to others.
Lauryn
Upper Marlboro
MD
Date:
11/25/2025
5
5555555
Lori and team were with us all along the way. We purchased a condo with a complex financial package with condo associatio, hoa and community fees. Lori made it easy for us to understand by providing the breakdowns and many financial options. She was always so responsive to answer our many questions and provide us information. We had an excellent experience working with Lori and iwe would highly recommend her to anyone. Thanks so much Lori!
Kim L
Millsboro
DE
Date:
11/25/2025
5
5555555
Great communication and open dialog through entire process. Always responded in timely manner.
Jesse
Rochester
MN
Date:
11/25/2025
5
5555555
They, handled everything and provided updated by email and on the portal!
Sacha J
Seabrook
TX
Date:
11/25/2025
5
5555555
Always available to take our calls and follow up on our questions- even when in the hospital! Kelli went above and beyond!!
Rexelle Hood
Shreveport
LA
Date:
11/25/2025
5
5555555
Great service, friendly and knowledgeable.
Claudia M
Harker Hts
TX
Date:
11/25/2025
5
5555555
Amanda was very personable and her team was awesome. From text emails to long phone calls to insure I had all the information and my questions were amswered.
La'Mar
Cheverly
MD
Date:
11/25/2025
5
5555555
Most importantly, Will is responsive. He picks up the phone when I call and clearly explains to me answers to my questions. Will also negotiates hard on my behalf and I really appreciate it. I know he's in my corner.
Tanner B.
Zionsville
IN
Date:
11/25/2025
5
5555555
Very helpful!
James D
Shorewood
IL
Date:
11/25/2025
5
5555555
Aaron, was the only person that was willing to help us. With so many assistance programs, we didn't know where to find answers, but Aaron knew them all! He is a miracle worker and we couldn't have bought our home without him! He will forever be our lender. 🙏
Cheyenne Ivy
Lake Elsinore
CA
Date:
11/25/2025
5
5555555
Great communication through the entire process
Robert
Seattle
WA
Date:
11/25/2025
5
5555555
Darlene is always accessible. Extremely knowledgable.
Brian
Coral Springs
FL
Date:
11/25/2025
5
5555555
Great communications and thouroughly answered all my questions.
Zachary
Mequon
WI
Date:
11/25/2025
5
5555555
Great communication and very informative and knowledgeable
Jeannette Richardson
Waverly Hall
GA
Date:
11/25/2025
5
5555555
knowledgeable staff
Andrea
Stillwater
MN
Date:
11/25/2025
5
5555555
Very responsive and quick replies to all my questions. Parker Lindsey needs a raise!
Marcos
Houston
TX
Date:
11/25/2025
5
5555555
Communication, commitment to problem solving, and promt action.
Jesse P
Bedford
VA
Date:
11/25/2025
5
5555555
Easy every step of the way
Nicholas
Deland
FL
Date:
11/25/2025
5
5555555
Smooth process- friendly to work with
Joseph
Phoenix
AZ
Date:
11/25/2025
5
5555555
Quick and effective communication! Dottie always tried to find the best route of action for me.
Megan Renae
Winfield
KS
Date:
11/25/2025

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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No items found.

Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers