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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

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Accolades & Awards
Show More Reviews

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
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Nicholle went out of her way to assist with a speedy close. Everyone involved in the process commented on how responsive and efficient she was. I could not have done it without her. Many thanks and God bless! (edit: upon submition this application said that the word “God” was a swear word and asked if I wanted to remove it.) I chose to keep it in.
Beau
Cottonwood
AZ
Date:
4/19/2025
5
5555555
The amount of contact/communcation. We felt infoirmed through the experience and the communcation was pleasant.
April
Phoenix
AZ
Date:
4/19/2025
5
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The communication was consistent, easy to understand and frequent. Thank you!
Sasha B
Pocono Pines
PA
Date:
4/19/2025
5
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Doug was communicative and kept me informed throughout the process
Alejandra
Gilbert
AZ
Date:
4/19/2025
5
5555555
Scott kept me inform of all the steps along the way with almost daily contact. When it came to needing documents from him, he was spot on. I couldn't ask for better service.
Peter John
Beaverton
OR
Date:
4/19/2025
5
5555555
Of course, THE ONE AND ONLY MICHAEL !
Ralph
Boynton Beach
FL
Date:
4/19/2025
5
5555555
Travis made everythig easy for my first home purchase. He was always there when I had questions and didn't mind answering my questions multiple time considering it was my first time going through the process. 10/10
Ryan E
Lakewood
CO
Date:
4/19/2025
5
5555555
Robert was always available to get in contact with about any questions we had. He would explain anything we were confused about.
Kristie
Pilot Point
TX
Date:
4/19/2025
5
5555555
Good communication and advice
Andrew
Salado
TX
Date:
4/19/2025
5
5555555
We have gained a lot of experience of following, step by step, the house loan process, of course, with the professional help team of Fairway Independent Mortgage Corporation: Stefan Catalan, Anna, the Realtor Claudia Valenzuela, and other personnel, we appreciate your efforts, thanks, Carlos and Hortensia Cortez.
Carlos Alberto
Tucson
AZ
Date:
4/19/2025
5
5555555
Jeff was outstanding with assisting us through the process and answered all of our questions in a timely manner.
John
Sonora
CA
Date:
4/19/2025
5
5555555
Communication
Hydie Leah
Phoenix
AZ
Date:
4/19/2025
5
5555555
Steve looks out for his customers, making sure they're getting the best loan possible and are educated in their decisions. He's excellent at communicating and is always available for a chat. I recommend anyone looking for a mortgage lender who looks out for their best interest to give Steve a try.
Michael
Poway
CA
Date:
4/19/2025
5
5555555
Karina helped us throughout the whole process she explained everything perfectly and was patient with us.
Salvador
Rockford
IL
Date:
4/19/2025
5
5555555
My situation was somewhat unconventiona, but Jim helped me through it, navigated my timeframe and dealt with my neurotic deadline anxiety... His assistant Maddy was awesome and SOOO helpful in making my timeline happe..
Jason J
Portland
OR
Date:
4/19/2025
5
5555555
Aleida persistence
Kenesha
Brooklyn Ctr
MN
Date:
4/19/2025
5
5555555
Justin Commins was an incredible resource and partner through the entire process. He was reliable and responsive, and encouraged me the whole way!
Sarah
Haymarket
VA
Date:
4/19/2025
5
5555555
easy process
Karen
Rio Verde
AZ
Date:
4/19/2025
5
5555555
Working with Mark was a great experience. He was extremely helpful and very knowledgeable. He was available anytime we needed him. I would highly recommend him.
Janet L
Mount Pleasant
WI
Date:
4/19/2025
5
5555555
I texted him on a weekend and he called me back right away. every step of the way he kept us in the loop and helped us understand what's going on. He also worked with our Realtor to make this whole process seamless. I feel very lucky to have had him on our team!
John-Matthew Samuel
Cashion
OK
Date:
4/19/2025
5
5555555
Pete was very friendly, put us at ease during a stressful unsure situation. He made a loan possible when we thoight thought there was no way. Very knowledgeable and always available when we had questions.
Paula Jean
Kent
WA
Date:
4/19/2025
5
5555555
quick response time, helpful, and very informative!
Cameron
Cashion
OK
Date:
4/19/2025
5
5555555
Jims excellent communication, sincere guidance, thoughtful demeanor and genuine care! Not to mention a mountain of expertise and experience.
Summer A
Madras
OR
Date:
4/19/2025
5
5555555
The dashboard of pending/completed items was VERY helpful. Email is annoying and impossible to organize. Dashboard with urgency level / due dates, automatic reminders... I can't recall but I think I needed to upload all docs on the mobile app? Would've been really nice to do this on computer instead. Maybe my mistake though.
Andrew Carroll
Portland
OR
Date:
4/19/2025
5
5555555
This is the second time Josh has helped us with a refinance and his professionalism and communication is top notch.
Dusti Alene
Vancouver
WA
Date:
4/19/2025
5
5555555
Great communication and stellar service.
John Thomas
Camano Island
WA
Date:
4/19/2025
5
5555555
Great communication and things moved along very quickly
John P
Newmarket
NH
Date:
4/19/2025
5
5555555
Ariana and her team were so helpful and supportive!
Saida
Longview
TX
Date:
4/19/2025
5
5555555
Diane and Rita were a huge help and made the whole process easy to understand and get done!
Cory A
Rock Island
IL
Date:
4/19/2025
5
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Roger and his team are kind, helpful, and responsive. They always answered my questions promptly no matter how basic. Even my escrow agent told me that Roger was phenomenal to work with: everything was taken care of smoothly and accurately. If I ever buy again, I will use Roger, no question.
Trevor
Fullerton
CA
Date:
4/19/2025
5
5555555
communication throughout the whole process made everyth go great!
Donald R
Peoria
AZ
Date:
4/19/2025
5
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Sandra was great in her communication from the very first day that we spoke. She made my home buying process as smooth as possible. She was very efficient on helping me obtain required documents. Easy to work with for a fantastic outcome.
Khamari
Calumet City
IL
Date:
4/19/2025
5
5555555
Quick response, updates, answered questions, explained options
Ann L
Gold Canyon
AZ
Date:
4/19/2025
5
5555555
Communication!! How he explain things in a way were we understand.
Donivan Isaiah
Zanesville
OH
Date:
4/19/2025
5
5555555
It was an easy process, majority of all paperwork I could sign digitally.
Brandyshay
Greensboro
NC
Date:
4/19/2025
5
5555555
High efficiency on the timeline. Professional at working on paperwork.
Hao
Elk Grove
CA
Date:
4/19/2025
5
5555555
Honestly, from the very start, the communication was clear and concise and friendly. I felt that Ben was truly working hard to help us obtain the best deal possible in this business transaction. I look forward to future deal transactions with Ben and Fairway.
Phillip
Cedar Hill
TX
Date:
4/19/2025
5
5555555
Scott worked hard to get this loan to happen He bever gave up and he found creative ways to make it all work with an unusual and challenging set of circumstances We could not be happier!
Garth
Papillion
NE
Date:
4/19/2025
5
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Greg was 100% upfront with us the entire time , he was patient and willing to work with us and was able to explain everything so we knew exactly what was going on
Kyanah
Baltimore
MD
Date:
4/19/2025
5
5555555
The responses time was great even When I chould only reply later in the day and the fact that every was working around my schedule and we still made our close date. I appreciate this opportunity we have been giving. Thank you
Vernon Max
Rockmart
GA
Date:
4/19/2025
5
5555555
always available when I needed her great communication and reassurance with this process. I felt very comfortable with her thank yoie 's team for everything.
Gloria
Del Valle
TX
Date:
4/19/2025
5
5555555
Chelsea was very helpful in every aspect of the process. Would highly recommend her in the future to anyone looking.
Jarod M
Lochbuie
CO
Date:
4/19/2025
5
5555555
The process was smooth thanks to the efforts of those on the team.
Michael Dean
Magnolia
AR
Date:
4/19/2025
5
5555555
Quick responce and most of all I felt you guys really care about my secure and safe on every steps. I keet your number for the future clients that I have kowns.
Jae Jin
Fishers
IN
Date:
4/19/2025
5
5555555
Process went smooth and fast great communication
Dalton J
Norwalk
OH
Date:
4/19/2025
5
5555555
Julian provided excellent and transparent service
Anastasiia
Boston
MA
Date:
4/19/2025
5
5555555
Chris does a great job getting the job done and keeping the ball rolling . I would recommend him to anyone wanting to buy a 1st home or an investment property .
Jason M
Great Falls
MT
Date:
4/19/2025
5
5555555
Jimmy is an excellent communicator. He answered all of my questions—multiple times, bless his patience—and always responded promptly. Not once did he make me feel uneducated or out of place. My transaction was a bit of a rollercoaster, but from day one, Jimmy was the steady presence that made me believe homeownership was actually possible. He has this calm, reassuring energy that grounds you, even when everything feels like a total shitshow.
Morgan
Milton
FL
Date:
4/19/2025
5
5555555
Constant communication and lots of patience with me while it was my first time doing this process
Adrian Alejandro
Greensboro
NC
Date:
4/19/2025
5
5555555
Walk through every little detail and of what needed to be done and what needed to be executed and showing me how to execute it thank you Guys so much
Anthony
Springfield
MA
Date:
4/19/2025
5
5555555
Brooklyn was amazing at communicating to us about the updates of our loan and whenever we had questions she would quickly respond to us.
Madison
Saint Joseph
MO
Date:
4/19/2025
5
5555555
Communication.
MAPENDO
Casa Grande
AZ
Date:
4/19/2025
5
5555555
The responsiveness of Linda and her team and their willingness to answer any questions we had. Jackie reviewed our offer for us since we did for sale by owner
Matthew
Hortonville
WI
Date:
4/19/2025
4
4444444
Prompt communication
David L
Sun City West
AZ
Date:
4/19/2025
5
5555555
Communication, great attitude, willing to be flexible and creative!
Gary
Peoria
AZ
Date:
4/19/2025
5
5555555
Parker understood my situation and was genuinely on my side to help me get to closing.
D Steeve
Atlanta
GA
Date:
4/19/2025
5
5555555
Becky took care of everything! Was super easy
William Parks
Huntsville
TX
Date:
4/19/2025
5
5555555
Jacob is always reliable and answers any questions you have.
Brittany
Commerce
GA
Date:
4/19/2025
5
5555555
painless underwriting process
Christopher W
Fruita
CO
Date:
4/19/2025
5
5555555
The quick and accurate information, as well as guidance through the process.
Cole
Chili
WI
Date:
4/19/2025
5
5555555
Really impressed by the team, super clear communication throughout, solved a ton of logistics for us, and always responded within 15 minutes with clear answers if we emailed the team line.
Alexandra
Tucker
GA
Date:
4/19/2025
5
5555555
Attention to detail
Paul Scott
Pennington
NJ
Date:
4/19/2025
5
5555555
Scott and his entire team were top tier, and provided outstanding service.
Herman Earl
Hoover
AL
Date:
4/19/2025
5
5555555
Nick and his team went out of their way to make a fast closing possible. And everything went smoothly. Thanks everyone!
Craig
West Jordan
UT
Date:
4/19/2025
5
5555555
Susan was very knowledge caring and responsive. She answered any inquiries I had right away. I have purchased a couple homes in the past and Susan made the process a Far more pleasurable experience than past. Thank you Susan.
John
Plymouth
MA
Date:
4/19/2025
5
5555555
Kelly is so positive, encouragin, responsive and diligent. The entire team was awesome. I particularly enjoyed working with Christina in the Conceirge department.
Suzanne M
Summerville
SC
Date:
4/19/2025
5
5555555
Lots of communication and updates
Stephen
South Yarmouth
MA
Date:
4/19/2025
5
5555555
Anytime I had a question, big or small, I received an answer within minutes. Every person I worked with was kind and compassionate . It made for a wonderful first time home buying experience . If I ever buy another home, I will definitely be going through Fairway.
Abigail
Austin
MN
Date:
4/19/2025
5
5555555
Matt = Great experience. He communicates with you like he is
Andrew
Kansas City
KS
Date:
4/19/2025
5
5555555
Juan's communication and the over all brake down of situations and processes and helping us understand everything
Jose A
Mabank
TX
Date:
4/19/2025
5
5555555
Mark was extremely attentive and good at what he does. He helped me get what I've always dreamed of for me and my family.
Chontil Jasmine
Stafford
VA
Date:
4/19/2025
5
5555555
Kevin communicated everything drim from start to finish
Michelle R.
Bowie
MD
Date:
4/19/2025
5
5555555
Kim always answered any Questions I had throughout the whole process. She went above and beyond
Tyler
Allegany
NY
Date:
4/19/2025
5
5555555
The team was amazing to work with. Great experience
Christopher
Austin
MN
Date:
4/19/2025
5
5555555
Communication and positive attitude
Matthew J
Abingdon
MD
Date:
4/19/2025
5
5555555
helped make the whole loan approval process as easy as possible, and helped us every step of the way.
Seth
Saint Joseph
MO
Date:
4/19/2025
5
5555555
Overall experience honestly
Pablo Alfonso
Socorro
TX
Date:
4/19/2025
5
5555555
Always keeping us in the loop whether it was good or bad news we were never left in the dark about what was going on.
Roxanne C
Warden
WA
Date:
4/19/2025
5
5555555
He answered all of our questions and explained the process to us every step of the way. It was a pleasure working with both Patrick and Diane as they were both very professional and thorough with their responses to our inquiries. We highly recommend Fairway Independent Mortgage.
Charles G
Ocala
FL
Date:
4/19/2025
5
5555555
Jordan was great explaining the process snd what was needed.
Betty J
Chelsea
AL
Date:
4/19/2025
5
5555555
Steve communicated with us throughout the process. He listened to our questions, explained everything in great detail, and guided us with expertise and care.
Diane R
Tucson
AZ
Date:
4/19/2025
5
5555555
Chad was very helpful. Was always willing to find out answers to any questions I had. Really tried to make the whole process as easy as possible
Kenneth
Capitan
NM
Date:
4/19/2025
5
5555555
Jaime is awesome to work with and she does what's best for the client, super impressed and we will be using her again soon!
Brian
Cheyenne
WY
Date:
4/19/2025
5
5555555
Jennifer was very quick and efficient. She was very helpful and informative she always kept us in the loop and made sure to explain every step. She was very friendly and put us at ease throughout the entire process. Truthfully, she made this process stress free. I will def recommend her to my friends and family.
Reyes Kristian
Evergreen Park
IL
Date:
4/19/2025
5
5555555
Tim was great. There were just a few things that fell thru the cracks that caused us to have to provide some documents at the last minute that could have been provided earlier if known.
Charles B
Overland Park
KS
Date:
4/19/2025
5
5555555
Very good communication.
Juanita
Pasadena
TX
Date:
4/19/2025
5
5555555
Honestly, everything. Zero complaints. Kim is awesome!
Michael R
Dalton
NH
Date:
4/19/2025
5
5555555
Consistant and concise communication.
Tessa Sue
Tucson
AZ
Date:
4/19/2025
5
5555555
help ever and gikd
Rupen
Canal Whchstr
OH
Date:
4/18/2025
5
5555555
Easy to work with . Wiling to work up hypothetical situations. very fast to respond .
Ryan
North Canton
OH
Date:
4/18/2025
5
5555555
Great communication the whole way, patient when requesting needed information, and very personal for great customer service.
Karla W
Cheyenne
WY
Date:
4/18/2025
5
5555555
Easy to work with and expeditious
Jennie Hayworth
Jamestown
NC
Date:
4/18/2025
5
5555555
The communication was on point. It was friendly, helpful, quick, and thorough. Each step of each process was made so easy by Anna and Vicki.. This was the best home loan experience I have ever had. Kudos to the whole team.
Katherine
Boise
ID
Date:
4/18/2025
5
5555555
Everything went smooth. The questions we had were promptly answered. Issues were solved.
Terri M
Elkhorn
WI
Date:
4/18/2025
5
5555555
Great communication by the whole team, they checked in with me several times during the process with updates. Timely responses to questions I had.
Michele
St George
UT
Date:
4/18/2025
5
5555555
This was the smoothest process with great communication. I felt like We were in great hands the entire time!
Jayla Ann
Trussville
AL
Date:
4/18/2025
5
5555555
Great comunication and straight forward process. Wouldn't have been able to get my first house without Sharon and Fairway!
Aidan J
Springdale
OH
Date:
4/18/2025
5
5555555
Diann is so kind and easy to work with. She responds immediately and is patient to explain anything confusing. She is great!
Allison
Peabody
MA
Date:
4/18/2025
5
5555555
Rachel was patient until we found the property that served our needs. When we did, she was ready and quickly navigated our complicated finances to close on time and offered invaluable, professional advice. Thank you Rachel! Can't wait for the next one...
Jason J
Glenwood Springs
CO
Date:
4/18/2025
5
5555555
Rob's team was super attentive, offered credits, and made my closing a smooth process. Whenever I had a question, he was always very quick to respond and communicate effectively.
Hudson
Manassas
VA
Date:
4/18/2025

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated

Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

Get Started
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Second Corporate location was opened in Plano, TX

Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services

First Military Mortgage Specialist Boot Camp and Home Giveaway

Began servicing loans

Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states

Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com

Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers