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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
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Communication
Kris S
Otsego
MN
Date:
11/23/2025
5
5555555
The whole process overall went very smooth and everythng was done very timely. Nick was always available to walk through and explain everything. He was also always willing to answer any questions I had.
Hannah
Rosemount
MN
Date:
11/23/2025
5
5555555
We had a great experience refinancing with Paul. He made everything easy to understand and was quick to answer our questions. The process was smooth from start to finish and he kept us informed every step of the way.
Crystal M
Riesel
TX
Date:
11/23/2025
5
5555555
Mike was very responsive and very helpfu!
Nichole
Mount Horeb
WI
Date:
11/23/2025
5
5555555
professionalism, sense of urgency, knowledge
Christopher Michael
Skillman
NJ
Date:
11/23/2025
5
5555555
Jeff was kind and helped me understand what all I needed to do and what was happening.
Natalie
Fort Wayne
IN
Date:
11/23/2025
5
5555555
maricela really made our experience the best. She teach us a lot of things about being first time buyers. she was there since day one. Will definitely recommend to anybody in my family and friends.
Luis Jr
Oak Forest
IL
Date:
11/23/2025
5
5555555
Matthew was great and super helpful. He guided us throughout the entire process, answered all of our questions, and constantly check in to make sure everyhing else was going smooth throught the process.
Joseph Zachary
Winston Salem
NC
Date:
11/23/2025
5
5555555
I did not feel my account rep was very knowledgeable. Frequently I was asked to reach out to James directly or the title company. Was not familiar with the paperwork. At least did not seem to be. I ask a lot of questions.
Katrina S
Dallas
TX
Date:
11/23/2025
5
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Lee. It was easy, we had support for questions and to keep us on track throughout. Lee is my answer to this question for sure.
Baend
Laramie
WY
Date:
11/23/2025
5
5555555
How proactive you were in the process of my first home purchase . You offered great insight and continously checked in to make sure me and Omar were doing fine when stress levels were high. Thank you so much for everything you did and for going above and beyond!
EDUARDO
San Antonio
TX
Date:
11/23/2025
5
5555555
Roy's team was amazing on helping my family through this process. What I thought would be such a hard thing to achieve Fairway made it possible. constant communication, answering all the questions and concerns I had along the way. Many thank you's to Andy Braun for always taking my calls for all my question.Thank you Fairway for helping my family find our forever home.
Michael
Tucson
AZ
Date:
11/23/2025
5
5555555
Jack was incredibly helpful, informative, and communicative throughout the whole process!
Laura J
Elmhurst
IL
Date:
11/23/2025
5
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Thanks to Sharla and her team, we were able to achieve an incredible two-week closing. This speed and efficiency is what ultimately set my offer apart from the competition. They provided superb, top-tier service every step of the way. I would highly and absolutely recommend them
Brodie
Salt Lake City
UT
Date:
11/23/2025
5
5555555
Kevin was hands on and walked me through the experience. The process was extremely fast. I closed within a month and Kevin's guidance was crucial in this. Kevin was recommended to me and I will be recommending him as well from now on.
Akinfolarin Oluwaseu
Silver Spring
MD
Date:
11/23/2025
5
5555555
Very friendly staff, and was relatively smooth process and straightforward process!
Jenna
Mogadore
OH
Date:
11/23/2025
5
5555555
Don't know anyone to recommend
Ronda Kay
Aubrey
TX
Date:
11/23/2025
5
5555555
Knowledgeable, efficient, pheasant to work with
Gregory Thomas
Cathedral City
CA
Date:
11/23/2025
5
5555555
Leslie met with me in person and her team was very friendly and helpful. They made this complicated process a lot easier and i I got a great interest rate!
Samantha Lee
Los Angeles
CA
Date:
11/23/2025
5
5555555
The team at Fairway was amazing. We faced a lot of hurdles working on a refinance. They worked extremely hard and I am pleased to say it was successful. Communication was stellar!! Anytime I would ask questions they would get back to almost immediately. Everyone was extremely pleasant and made me feel like I was there most important customer. If you are looking then look no further. You won't find anyone better.
Darin Lee
Felton
PA
Date:
11/23/2025
5
5555555
Stayed on top of everything, she was amazing to work with!
Joyce M
Ocean City
MD
Date:
11/23/2025
5
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great communication throughout the process
Brandon
Newcastle
WA
Date:
11/23/2025
5
5555555
The way he explained everythin. The process was easy .
Nayeli
Colton
CA
Date:
11/23/2025
5
5555555
Wonderful communication. Quick work.
Clara Kathleen
Lake Stevens
WA
Date:
11/23/2025
5
5555555
The whole team we worked with was so friendly and accommodating. We were so thankful to have all our questions answered and be so patient with us .
Haillie
Payson
UT
Date:
11/23/2025
5
5555555
Jake always kept us informed and answered all of our questions and addressed any concerns we had. He was great!
Mallery
Pooler
GA
Date:
11/23/2025
5
5555555
This is the third home that we have had Mark Thomas handle our loan and closing. We have been extremely satisfied with his knowledge, communication throughout the process and his overall professionalism.
Sherry J
Windham
OH
Date:
11/23/2025
5
5555555
Our experience with Tanja Allen and everyone on her team at Fairway Home Mortgage was truly wonderful. They made the entire process easy to understand and were always available when we had questions. Tanja and her team were supportive, kind, and incredibly knowledgeable from start to finish. We are so grateful for their guidance and would highly recommend them to anyone looking for a smooth and stress-free mortgage experience.
Sharon R
College Sta
TX
Date:
11/23/2025
5
5555555
The combination of expertise and ability to communicate information clearly. The individualized attention and availability. Working with Christine and her team was an absolute delight and made a daunting process easy and enjoyable!
Anne Blake
Eureka
CA
Date:
11/23/2025
4
4444444
i didn't always understand What was being told - so breaking things down a bit more
Allison Leigh
Oceanside
NY
Date:
11/23/2025
5
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Sherri was very pleasant and totally professional in all communications. She was very persistent in helping overcome several obstacles that I faced, and always timely.
Clement M
Benton
LA
Date:
11/23/2025
5
5555555
How friendly, kind, patient, and how well he explained the process and how fast he responded to me day or night when I would call or text asking questions
Hannah Marie
Washington Court House
OH
Date:
11/23/2025
5
5555555
team always makes it happen for us. You provide highly personalized service. You guys are creative and always find a way to get the job done. I will always use you as my mortgage lender.
Ellen J
Pine Knoll Shores
NC
Date:
11/23/2025
4
4444444
Easy methods of communication and using the app for documents and signing was great.
Connor Joji
Kansas City
MO
Date:
11/23/2025
5
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Diane always keeps her clients in mind. She reached out to us and then made the process seamless. We have worked with her in the past and have always be more than satisfied. She does great work.
James R
Byfield
MA
Date:
11/23/2025
5
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Lisa made the purchasing process easy She clearly communicated what I needed to do and when to do it
Diane Ruth
Albuquerque
NM
Date:
11/23/2025
4
4444444
When Jon could he was very responsive while trying to travel. His team was also very helpful to answer questions and get our financing for our new home. I was surprised the loan amount was not adjusted at the end and we received a credit, but guess I should have asked more questions when we started on setting a loan amount.
Joseph A
Dallas
OR
Date:
11/23/2025
5
5555555
Communication was amazing at all steps of the process. I appreciate the thoroughness and dedication in Hayden and his team.
Jadalynn C
Red Oak
TX
Date:
11/23/2025
5
5555555
Jimmy and his team are very knowledgable, professional, and makes the process of financing a home worry-free!!
Gabriel
Surprise
AZ
Date:
11/23/2025
5
5555555
Friendly service
Louis Wayne
Watertown
WI
Date:
11/23/2025
5
5555555
Chris was so wonderful to my partner Lauren and I. We are first time homebuyers with little to no knowledge on this whole process . Chris helped us tremendously by explaining everything and promptly answering any questions we had . We are very happy with our experience and will be using him and his team in the future . Thank you!
Alyssa Brianne
Humble
TX
Date:
11/23/2025
5
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Debbie French was communicative, available, and efficient. She was always happy to answer any questions I had and made the experience of purchasing my first home easy and stress free. I couldn't have been in better hands.
Lucilla
Saint Cloud
MN
Date:
11/23/2025
5
5555555
Efficient and clearly outlined process. Frequent status updates, with "what to expect" for each next step.
Clayton N
Kansas City
MO
Date:
11/23/2025
5
5555555
MEGGAN was outstanding every step of the way. Very informative, clear about next steps, timeframes , I welcomed calls from MEGGAN did not fret or panic about a call from her. All requests were clear with a thorough explanation. And a calm understanding voice when I was slightly panicked about other thing with my purchase. She worked seamlessly with my realtor and my attorney. She was an intregal part of my all female "A" team.Thank you MEGGAN you were nothing short of amazing. Thank you!
June E
Bellingham
MA
Date:
11/23/2025
5
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Diego worked extremely hard to get us into a home even when the odds were against us for a brief moment. He put 110% effort with no hesitation and made our dream a reality.
Leonel Angel
Harlingen
TX
Date:
11/23/2025
5
5555555
Transparency and professionalism
Yuselis
Palm Harbor
FL
Date:
11/23/2025
5
5555555
You provided 24hr service. Helped find answer to all questions even if they wasn't something you do
Emmanuel
Madison Heights
VA
Date:
11/23/2025
5
5555555
It was extremely fast to refiance. Only two about two weeks.
Susan
Caledonia
WI
Date:
11/23/2025
5
5555555
Everything was cummicated well and all of our questions were answered in a timely manner.
Shawn Michael
King George
VA
Date:
11/23/2025
5
5555555
Thalisson went above and beyond during my financing process. He explained every detail with clarity, helped me understand the interest rates and the best options, and truly made the whole experience smooth and easy.
Marlene C
Southborough
MA
Date:
11/23/2025
5
5555555
It was not time consuming and it was a smooth process
Mary Elizabeth
Franklin
IN
Date:
11/23/2025
5
5555555
Shea was quick to help and answer. Any questions we had, he was ready to answer and help us figure it out.
Molly W
Jenkinsburg
GA
Date:
11/23/2025
5
5555555
Andy was in constant communication with us once we started the refinance process. He kept us up to date on daily rates as we were waiting to lock in. All around great communication with the whole team!!
Debra A
Kansas City
MO
Date:
11/23/2025
5
5555555
Mr. O'Connor was incredibly helpful yh4ough every step of the process. Every question I had, he had an answer to. Every question I didn't know I needed to ask, he was forthright with that information. This refinance was about as pleasant as such a thing could be.
Kristofer
Kinston
NC
Date:
11/23/2025
5
5555555
Knowledgeable and friendly!
Tiffany
Denver
CO
Date:
11/23/2025
5
5555555
Everything went very smoothly!
Terri A
Overland Park
KS
Date:
11/23/2025
5
5555555
Everything !
Kevin
Landover
MD
Date:
11/23/2025
5
5555555
We went back to Chris for refinancing and it was just as smooth as expected. Thank you chris again for everything that you helped us with throughout the process. You made it so easy to understand and I really do appreciate you always taking the time to explain in detail. I've heard so many nightmare stories about closings and mortgage companies and it was so nice to not experience that.
Solomon
Columbus
OH
Date:
11/23/2025
5
5555555
Amy was awesome to work with and made the refinancing process quick and easy! Thank you!
Charles
Bismarck
ND
Date:
11/23/2025
5
5555555
Mark was very informative and helpful making sure he could do all he could to get everything taken care of and going above to make sure I got the best deal and experience
Patricia Faye
Buckingham
VA
Date:
11/23/2025
5
5555555
rhe quick response, great knowledge and ways of explaining what was going on with great communication!
Nicholas G
Jenkinsburg
GA
Date:
11/23/2025
5
5555555
Ryan did a great job and made sure I was up to date when things got delayed
Lukas S
King
NC
Date:
11/23/2025
4
4444444
thank you for everything
Jackson
Vinton
VA
Date:
11/23/2025
5
5555555
Working with Mark Bragaw was truly a great experience because of his professionalism, clear communication, and genuine care for my needs. He took the time to explain every step of the mortgage process in detail, making complex information easy to understand. His responsiveness gave me confidence that I was in good hands, and his ability to anticipate challenges and provide solutions made the entire process smooth and stress-free. I felt supported from start to finish, and that level of dedication is what made the experience outstanding
Richard Ernest
Montgomery Village
MD
Date:
11/23/2025
5
5555555
The communication was outstanding, very clear instructions. fast responses to questions, and very patient with us.
Tavis L
Sioux Falls
SD
Date:
11/23/2025
5
5555555
was a great experience because your team knew their job and they knew it very well. They helped to make it Great.
Larry L
Sun City West
AZ
Date:
11/23/2025
5
5555555
Just a much faster and smoother experience than we had anticipated. You were great to work with!
Thomas
Tulsa
OK
Date:
11/23/2025
5
5555555
We especially enjoyed working with Alisha and Rachael, who were both incredibly responsive, knowledgeable, and supportive throughout the lending process. Their guidance made everything feel seamless and stress-free.
Tara Renee
Salt Lake City
UT
Date:
11/23/2025
5
5555555
Chris is amazing, so helpful and informative. He never hesitated to go above and beyond to help me achieve my dream of becoming a homeowner.
Monique
Deer Park
TX
Date:
11/23/2025
5
5555555
process was very smooth and quick!
Brandi Renee
Gettysburg
PA
Date:
11/23/2025
5
5555555
The entire process was smooth and stress free. They communicated clearly, answered all my questions promptl, and guided me through every step with patience and professionalism.
Andres
Oak Forest
IL
Date:
11/23/2025
5
5555555
Very responsable and on top of everything very comunicated , very friendly and polite .
Melvin
Newington
CT
Date:
11/23/2025
5
5555555
Excellent communicator. Easy to talk to and overall he made everything easy to understand! Really appreciated the timely updates and check ins.
Natalia
Saint Paul
MN
Date:
11/23/2025
5
5555555
Jake was a consistent and clear communicator through every step of the process.
Lauren
Seattle
WA
Date:
11/23/2025
5
5555555
Gabe and his great communication skills were very much appreciated. This was a bumpy ride but I felt protected and cared for by Gabe. He demonstrated integrity and honesty in all situations.
Judith E
Tucson
AZ
Date:
11/23/2025
5
5555555
I had a fantastic experience working with Nick on my financing for my new rental property. He is very good at translating the technical language Into layman’s terms. I was grateful for his attention to detail. He is very thorough and takes care of everything while keeping the process as simple as possible on my end.
Lindsay Garlock
Date:
11/22/2025
5
5555555
service was great. I got the money that I needed it. Thanks to you guys. I will hardly recommend you guys. You guys are the best. Thanks for everything.
Miguel
Michigan City
IN
Date:
11/22/2025
5
5555555
Nick was extremely good at translating the technical language of financing into layman's terms. I was very appreciative of his approach and felt supported through the entire process. an
Lindsay
Springville
UT
Date:
11/22/2025
5
5555555
Everything was incredible. We are so grateful for thr the quick speed and professionalism in which you handled our loan. We know it was super rushed, and we really appreciate all you did. Thank you so much.
Eva Harrison
Winter Garden
FL
Date:
11/22/2025
5
5555555
Evrything is fine and good.
Herve
Aurora
CO
Date:
11/22/2025
5
5555555
Good communication between us and the realtor, quick to make appointments and keep the ball rolling. As first time homebuyer you were very patient to answer all of my questions!
Axel Jens Bigalk
Lafayette
IN
Date:
11/22/2025
5
5555555
We were moving from Tennessee to Washington this past Spring and were in need of a realtor and a lender to help us in the process. It was bound to be stressful but Ted made the process as stress free as possible. He helped us get things rolling at break neck speed and as soon as we found the house and sold our previous, he had everything lined up to close within record time. Having a loan officer who was looking out for us made the move more worth it than we had hoped. And he's always monitoring things to help us save on our mortgage down the road. Hands down the best man in mortgages I've ever met!
Vincent Scalone
Date:
11/22/2025
5
5555555
Excellant work! Would recommend to anyone needing his services.
Patricia
Clearwater
FL
Date:
11/22/2025
5
5555555
Deninne Wier is the best!
Joseph
Lancaster
CA
Date:
11/22/2025
5
5555555
A Totally Great Team of Wonderful Awesome People who were Extremely Helpful to make sure that I Understood the Processes. Fantastic
JoAnn
Pensacola
FL
Date:
11/22/2025
5
5555555
I felt comfortable knowing that if I was told it would happen, that it would happen 100%.
Julie A
Green Valley
AZ
Date:
11/22/2025
5
5555555
You responded promptly to my questions and concerns. You directions on procedures were clear.
Jonathan C
Bethany Beach
DE
Date:
11/22/2025
5
5555555
Responsiveness, clarity, knowledge, and patience as we asked questions.
Tyler Steven
Greensboro
NC
Date:
11/22/2025
5
5555555
The whole process seemed effortless and I felt everyone had my best interests in mind.
Devin
Bucyrus
OH
Date:
11/22/2025
5
5555555
The consistent communication and updates on my loan. Very respectful and responsive.
Sherman Anthony
Thibodaux
LA
Date:
11/22/2025
5
5555555
Be patient and she did the best that was for me.
Daniel
Phelan
CA
Date:
11/22/2025
5
5555555
It is nice to have someone that really cares about your needs
Russell Lee
Date:
11/22/2025
5
5555555
The personal service
Russell T
Plain City
UT
Date:
11/22/2025
5
5555555
. .. .. .. ....
Mark
Pulaski
TN
Date:
11/22/2025
5
5555555
Prompt responses and thorough explanations. Wanting to do what was best for us.
Sarah
Bismarck
ND
Date:
11/22/2025
5
5555555
Everything was easy, and she was always there to assist.
Aaron
Beaverton
OR
Date:
11/22/2025
5
5555555
Communication was excellent. Troy's knowledge made the process painless.
Andrew
Cedar Hill
TX
Date:
11/22/2025
5
5555555
Dealing wirh Kelly and Mike was a great experience . Kelly was extremely attentive to my concerns. Thank you .
Frank Alfred
Merrimack
NH
Date:
11/22/2025
5
5555555
Sharon is always great to work with, this is our second loan she has handled and her communication is top tier, she explains everything as we go so there are no surprises, shes friendly and caring.
Shane
Winnemucca
NV
Date:
11/22/2025
5
5555555
Very professional and personable and great communication!
Courtney Juanita
Indian Spgs
AL
Date:
11/22/2025

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers