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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Mike and his team are awesome! Made everything go smooth. Honest and were always there to answer any questions!
Trey
Wilbur
WA
Date:
7/26/2026
5
5555555
We got Ryan's contact information from my business partner Mitchel Sexton. He was the first person we called and even after we compared numbers he was the person we went with. In the end. Everything was streamlined, straightforward and easy and it couldn't have been a better experience. Even our realtor said that working with Ryan was really good and she wanted to work with him in the future. If we could give Ryan a better rating we would!!
Devin
Greensboro
NC
Date:
7/26/2026
5
5555555
Great communication, easy to sign with eDocuments.
Brian
Bellefonte
PA
Date:
7/26/2026
5
5555555
So helpful and polite
Eric
Hobart
IN
Date:
7/26/2026
5
5555555
Mike answered all my questions and within a very timely manner!
Sally
Paola
KS
Date:
7/26/2026
5
5555555
Cindy Garza was absolutely amazing throughout our entire home-buying process! From day one, she went above and beyond to make sure we understood every step and always took the time to answer our questions. She made what could have been a stressful experience feel smooth and comfortable. Cindy was always responsive, knowledgeable, and genuinely cared about helping us. We never felt like just another client, she treated us like family and made us feel confident every step of the way. We are so grateful for all of her hard work and dedication. If you’re looking for a loan officer who truly has your best interests at heart, we highly recommend Cindy Garza!
Leeann
Harlingen
TX
Date:
7/26/2026
5
5555555
Scott was informative and available any time I needed him! He made the process stress free and simple!
Courtney
Belton
MO
Date:
7/26/2026
5
5555555
Everything! Brad is always great at communicating, great conversation too! Also willing to work through problems, personal touch and fights for his clients! 10/10 always a great experience working with him. Will absolutely be using him again for all future endeavors!
Dominic
Florence
SC
Date:
7/26/2026
5
5555555
Jason Stone made the entire process smooth and stress-free. He was professional and responsive. He worked hard to ensure everything was completed on time. I truly appreciate his dedication and excellent customer service
Ahmed
Rosemount
MN
Date:
7/26/2026
5
5555555
Sue was fantastic on top of everything I asked her and was able to create a shorter than expected closing date 10 out of 10 service!
James
Bloomfield
IN
Date:
7/26/2026
5
5555555
I've known Bryan for a long time and have always enjoyed working with him. The only challenge I had was once my mortgage was passed off to Cynthia communication seem to be a challenge. Sometimes I would get a text from different numbers and I wouldn't get it because my phone didn't recognize that number. She relied on Email and Text, which is fine typically, but in a transaction as large as this, I would've appreciated a more personal approach At least one phone call to introduce herself.
Laurel
Fond Du Lac
WI
Date:
7/26/2026
5
5555555
Everyone was prompt, instructions were clear and things went very smoothly!
Claudia
Lawrence
KS
Date:
7/26/2026
5
5555555
...........
Lezlie
Pulaski
TN
Date:
7/26/2026
5
5555555
Mike has always been open and communicative and gets answers to our questions
Tyler
Pleasant Hill
MO
Date:
7/26/2026
5
5555555
very professional and knowledgeable. He answered all our questions promptly and efficiently.We appreciate it all We appreciate it all
Karen
The Villages
FL
Date:
7/26/2026
5
5555555
I was worried but had a great experience and will recommend
FELIPE
Cleveland
TX
Date:
7/26/2026
5
5555555
Great communication, fast and clear .
Adriana
Loretto
TN
Date:
7/26/2026
5
5555555
Very knowledgeable and helpful knows what he's doing does everything in his power to make it work out
Michael
North Chesterfield
VA
Date:
7/26/2026
5
5555555
Barry is always super responsive, pleasant, very fast, and makes the experience as painless and unstressful as possible. He's ability to close quickly may also give you a leg up in negotiations.
Marcos
Seattle
WA
Date:
7/26/2026
5
5555555
Tim and Kim were always prompt in getting us what we asked for. Tim had the patience to always answer all of our many questions.
Joshua
Overland Park
KS
Date:
7/26/2026
5
5555555
You and your team area always advocating for your client. Over the years, I have financed many things using your team. Different properties, investors and circumstances have made every deal different. Some harder than others. The easy part is working with you and your team. You are a kind advocate, clear in your support and understanding when the process is complicated. I will always happily work with you -and refer my own clients and friends.
Lisa
Washington
DC
Date:
7/26/2026
5
5555555
Amazing team! Great communication. Great experience overall
Jan-Michael
Wetumpka
AL
Date:
7/26/2026
5
5555555
The whole experience was easy with the app. everyone we talked with was anaxing and friendly Which mad the stressful buying experience a lot better.
Kristan
Millstadt
IL
Date:
7/26/2026
5
5555555
Great communication- very quick response time, positive and helpful no matter how dumb or repetitive my questions. Very smooth process.
Jill
Victoria
MN
Date:
7/26/2026
5
5555555
Robin has always been great, this time was not the exception. She is the most efficient, honest and caring person we have ever done business with. She truly cares and listens attentively. Robin has been my loan officer for around 15 years and I will never go to anyone else as long as shes around! Thank you for all your work Robin!
Evelina
Eagar
AZ
Date:
7/26/2026
5
5555555
Colton was very informative throughout the whole process! Super pleasant to talk to, and always answered our questions!
Bailee
Cartersville
GA
Date:
7/26/2026
5
5555555
We moved from Chicago. We did not know anyone in this area. Our realtor recommended Bill. From when we first started with Bill to the final loan approval, he helped and answered all our questions. Even while on vacation. He knows The Villages and all the requirements to live and get a loan to live there.
Mark
The Villages
FL
Date:
7/26/2026
5
5555555
Justin was always available, easy to talk to, and explained everything at my level so I was comfortable with the process. He went out of his way to make sure we got the best possible rate, even rolling out of bed when he had the flu to lock in our rate!
Mark
Marriottsville
MD
Date:
7/26/2026
5
5555555
Aaron was great, he is bery very knowledgeable and was always reaching out and was very easy to get on contact with
Lloyd
Watford City
ND
Date:
7/26/2026
5
5555555
Everything was very clear with great communication and speed
Dinyar
Newark
DE
Date:
7/26/2026
5
5555555
The communication was great the whole time and everyone we worked with was so nice and helpful if we had a question. So glad we chose you to help us buy our ist home and then helped us with our refinance. I will definitely be letting people know of you if they are trying to buy a house. Thank you so much for your help.
Lisa
Maple Hill
KS
Date:
7/26/2026
5
5555555
Just helping with every step and keeping me informed on it and answering every question I would ask.
Rocky
Odessa
TX
Date:
7/26/2026
4
4444444
Worked in a timely manner and was very patient with me as far as my needed documentation to close the deal
Candi
Mount Vernon
IL
Date:
7/26/2026
5
5555555
Marybeth was awesome and made the entire process go very smoothly!
Rachele
Newark
DE
Date:
7/26/2026
5
5555555
We were not a simple file yet Daisy helped us get across the finishline. Great service the entire way.
Brandon
Mesa
AZ
Date:
7/26/2026
5
5555555
Denise was extremely responsive and kept us informed thoughout the process.
Kay
Lexington
NC
Date:
7/26/2026
5
5555555
Bonita was very knowledgeable, professional, thorough and friendly.
Brian
Michigan City
IN
Date:
7/26/2026
5
5555555
Great communication and he was working on our behalf trying to lock in the best interest rate and compete with any other offers to make sure he had the best one.
Sean
Raymore
MO
Date:
7/26/2026
5
5555555
The team was ery knowledgeable, responsive, and efficient. Thanks!
Patrick
Decatur
GA
Date:
7/26/2026
5
5555555
Worked with her before
David
Watertown
SD
Date:
7/26/2026
5
5555555
Teresa was absolutely amazing throughout the entire home loan process for my brother and me. From the very beginning, she was knowledgeable, patient, and always available to answer our questions and guide us through every step. Her professionalism, dedication, and genuine care for her clients truly set her apart. We are so grateful for all of her hard work in helping us become homeowners. I look forward to working with Teresa again when it's time to refinance in the near future. I highly recommend her to anyone looking for a loan officer who truly goes above and beyond!
Brittany
Blythewood
SC
Date:
7/26/2026
5
5555555
Shad is always eager to help and does a great job there whole team is makes the process so much easier 👏
Austin
Maple Hill
KS
Date:
7/26/2026
5
5555555
Working with Dave Weston as our mortgage lender was an excellent experience from start to finish. From our first conversation, Dave made the entire process clear and straightforward, taking a lot of the stress out of the journey. Whether we had questions about out-of-pocket expenses or how seller-paid closing costs impacted our mortgage payments, Dave made sure we always knew exactly where we stood. He was also incredibly helpful with our next steps, guiding us smoothly through the documentation needed for our down payment. If you want a lender who communicates flawlessly, acts with total transparency, and genuinely cares about making your home-buying process smooth, I highly recommend Dave Weston!
Alexander
Cape Girardeau
MO
Date:
7/26/2026
5
5555555
The communication and understanding of why it was taking a bit longer nobody gave up.
Xavier
Lorain
OH
Date:
7/26/2026
5
5555555
Your people great service
Brian
Longs
SC
Date:
7/26/2026
5
5555555
Ryan was always quick to respond whenever we needed anything . Even when he was off, or out doing something he would respond . On top of that they did everything we needed at lightning speed! Nicole and Ryan both were given our closing date somewhat last minute and had no problems stepping up to the challenge .
Curtis
Spring Hill
KS
Date:
7/26/2026
5
5555555
Answering every question i had, even simpliflying then so i understood better !
Jaslyn
Dyersburg
TN
Date:
7/26/2026
5
5555555
Dawn was wonderful and easy to work with!
Jessica
Julian
NC
Date:
7/26/2026
5
5555555
Trevor was helpful!
Renee
Jefferson
GA
Date:
7/26/2026
5
5555555
Mr Heltzel was very responsive and kept us informed throughout the entire process. His speedy responses along with his knowledge made this a very pleasant experience .When I am considering a mortgage, he is the first call I make.
Virginia
Longs
SC
Date:
7/26/2026
5
5555555
Jacob was helpful and fantastic
Renee
Jefferson
GA
Date:
7/26/2026
5
5555555
Good updates Fast responses Smooth process
Livia
Cloudcroft
NM
Date:
7/26/2026
5
5555555
Trouble free online experience. Clear and responsive communication.
Michael
Nokesville
VA
Date:
7/26/2026
5
5555555
Communication was excellent!
Marilyn
Branson
MO
Date:
7/26/2026
5
5555555
Dave was there for us every step of the way!
Alyssa
Sioux Falls
SD
Date:
7/26/2026
5
5555555
Well managed process by Mark overall. Low key, efficient, and smart regarding timing of mortgage refinance.
Paul
Kansas City
MO
Date:
7/26/2026
5
5555555
Several things - Bryan's knowledge, willingness to explain the process and offer options, checking in with me to see how I'm doing with the process, and the overall kindness and genuine caring that we were able to get everything done in a timely manner.
Colleen
Saint Paul
MN
Date:
7/26/2026
5
5555555
Sharmain was very knowledgeable and patient with us during the process of buying our first home. She took the time to have a one-on-one phone call with both of us to explain the different steps in the entire process of home buying. We appreciate her kind and thoughtful attitude towards us, as we felt like we knew virtually nothing about buying a house until both she and our realtor helped explain things. She made the financing part of our experience a breeze!
Joshua
Waite Park
MN
Date:
7/26/2026
5
5555555
Very sweet, hands on & explained everything very well guiding us through the process!
McKenzie
Kenly
NC
Date:
7/26/2026
5
5555555
Very good at communication, he made the process very simple and was very helpful.
Isabelle
Columbus
WI
Date:
7/26/2026
5
5555555
It was hreat because we were kept updated every step of the way and felt like we didnt habe fo lift a finger!
Krystina
Pensacola
FL
Date:
7/26/2026
4
4444444
it was geat experience but after the clear to close I was little disappointed becouse we could not increase our down paymaent
Nima
Concord
NH
Date:
7/26/2026
5
5555555
Linda Davidson did such amazing smooth transaction. I like the app she provides and she makes sure your on track.
Yolanda
Melissa
TX
Date:
7/26/2026
5
5555555
Personal attention, answered Al my questions, helped me fill out forms, and assured me that I am making a good decision.
Kelli R.
Lake Stevens
WA
Date:
7/26/2026
5
5555555
Clear communication, ability to call and text whenever I needed to
Jessica
Pine City
MN
Date:
7/26/2026
5
5555555
Kim took the time to educate me on every step of the process and I really apprec!
Melissa
Decatur
GA
Date:
7/25/2026
5
5555555
Ken Roberts and Lacy Koehler of the Fairway team were so helpful and friendly throughout the entire homebuying process! It went as smooth as it could have possibly gone and they were more than willing to answer any questions I had throughout the process. Ken gladly sat down with me to discuss my loan options, what to expect, and the current housing market before proceeding with my loan. If there's something you don't understand, have general questions, or just like to know all the details, don't be afraid to ask! Ken was excellent about answering my questions and getting back to me in a timely manner. Ken and Lacy provided excellent service and worked in tandem to complete my loan file in a fast and efficient manner on a short timeline! I can't express enough gratitude to both of them for helping our family get into our new home. I will continue to share my positive experience with others, following the great service provided by Fairway. THANK YOU!!🎉🏡🎉
Michael
Abilene
TX
Date:
7/25/2026
5
5555555
She was attentive and able to find us the program that worked best for us. always able to answer questions quickly and was a great help through the entire process.
Gabriel
Abingdon
MD
Date:
7/25/2026
5
5555555
The communication was great from the very first call, the trasparency, and the follow thru; Just a great experience all around.
Eulogio
Auburn
WA
Date:
7/25/2026
5
5555555
Deb made this very stressful process smooth and easy. She was always available when we had questions, and made sure we understood the whole aspect of buying a house. I would highly recommend her and her team to anyone looking to buy their first house!
Kaylee
Farmington
ME
Date:
7/25/2026
5
5555555
Working with my lender was a great experience from start to finish. The whole process went smoothly, and they kept me updated every step of the way. They were always quick to answer my questions, explained everything clearly, and made buying my home much less stressful. I really appreciated their professionalism, patience, and support throughout the process. I would definitely recommend them to anyone looking for a reliable lender.
Sena
Uniontown
OH
Date:
7/25/2026
5
5555555
We had a great experience working with Patience throughout our home-buying process. She was incredibly proactive, kept us informed every step of the way, and always stayed ahead of what needed to be done. She answered every question we had promptly and took the time to explain everything clearly, which made the entire mortgage process so much less stressful. We always felt supported and confident because of her knowledge and communication. I would highly recommend Patience to anyone looking for a mortgage lender who truly cares about her clients and goes above and beyond!
Carolyn
Sauk Rapids
MN
Date:
7/25/2026
5
5555555
Working with Shelley (and her team) was an absolute pleasure from start to finish. She made what could have been a very stressful process feel so much easier. She was incredibly thorough, explained everything clearly, and stayed on top of every detail to make sure nothing fell through the cracks. Beyond being knowledgeable, she was genuinely wonderful to work with. She has such a bubbly, positive personality and was always patient and encouraging. She even listened to me vent through the ups and downs of buying a home (more than once!), and somehow always managed to make me feel better and keep me focused. She was responsive, organized, and made me feel like I was truly a priority throughout the entire process. I couldn't have asked for a better experience, and I would recommend her without hesitation to anyone looking for a lender who is not only exceptional at what she does but also a joy to work with. Thank you for making such a big milestone so much less stressful!
Laurie
Keller
TX
Date:
7/25/2026
5
5555555
Tasha was on top of everything, it all went very smoothly.
Janice
Valley Center
KS
Date:
7/25/2026
5
5555555
Jonathan is always courteous and friendly, prompt to return calls and get answers, he is a problem solver who thinks outside of the box, very knowledgeable of his business - simply wonferful to work with . Highly recommend him.
Penny
Camp Verde
AZ
Date:
7/25/2026
5
5555555
Every service you provide was great
Leyuwork
Aurora
CO
Date:
7/25/2026
5
5555555
Great work made great
Prakash
Camp Hill
PA
Date:
7/25/2026
5
5555555
Dave explained things so well and was very thorough. He was generous with his time and never made me feel rushed or stressed. Dave is polite and kind. A true gentleman!
Margaret
New Rochelle
NY
Date:
7/25/2026
5
5555555
Hunter was responsive, knowledgeable, and made sure to explain things that he knew were out of my knowledge base . He was quick to get all the paprrwork processed and went above and beyond for us . I will forever brag on this experience and will recommend him every time I get the chance!
Elizabeth
Dadeville
AL
Date:
7/25/2026
4
4444444
No comment
Alexis
Winnabow
NC
Date:
7/25/2026
5
5555555
The communication felt personal, and was great. I liked the email AND texts to help keep me on track while I navigated my busy life. I felt like I received good information, and my questions about the process were answered quickly. I also like that I didn't feel like a burden or ignoran tfor asking questions. I felt important, almost like I was one of the only people being worked with (which I know is untrue) and that felt really great. In the end I felt taken care of, and that seems rare these days. Thank you!
Jesse
Scandia
MN
Date:
7/25/2026
5
5555555
Cammie is very easy to talk to she explains everything so that we could understand .
Crystal
Fort Valley
GA
Date:
7/25/2026
5
5555555
Chris and his Team did an amazing job getting us to the closing table on time, with no problems.
Michael
Snellville
GA
Date:
7/25/2026
5
5555555
Everyone's attention to detail and the way everything was explained to us made such a difference throughout the process. Buying a home is one of the biggest purchases of our lives, and having Scott and his team there to guide us and answer every question was incredibly reassuring. At no point did we feel stressed or uncertain about our loan because we knew we were in great hands every step of the way.
Quyen
Springville
AL
Date:
7/25/2026
5
5555555
Great comunication and friendly
Brian
Peletier
NC
Date:
7/25/2026
4
4444444
Slow down and give those who needs to respond to your request time and not rush.
Janice
Batesburg
SC
Date:
7/25/2026
5
5555555
Easy to communicate, flexible, knowledgeable, and supportive.
Farhana Sultana
Knoxville
TN
Date:
7/25/2026
5
5555555
She was so helpful with everything!
Dewaine
Sparks
NV
Date:
7/25/2026
5
5555555
The process was fast and peaceful ( I mean no stress at all). The communication was great, the team took all my worries out by responding to all my questions in time. I appreciate all the work you have done for me, and especially Todd is a great man , he made everything simpler and easy from start to the end. Thank you so much for making me a home owner.
Daniel
Indianapolis
IN
Date:
7/25/2026
5
5555555
Quick response
William
Inver Grove
MN
Date:
7/25/2026
5
5555555
This home was a dream until it was a reality. We are so thankful for the experience we had. This home, is a home of a lifetime. THANK YOU!
Amy
Alma
WI
Date:
7/25/2026
5
5555555
Our first time owning a home. We didn't think we would actually be able to get something this nice and it wasn't cheap but all worked out and we have the house of our
Jacob
Alma
WI
Date:
7/25/2026
5
5555555
Adam was on his A game no matter the circumstance. he truly does go above and beyond for his team.
Abraham
Houston
TX
Date:
7/25/2026
5
5555555
Communication and commitment. This team is awesome
Lloyd
Kingman
AZ
Date:
7/25/2026
5
5555555
The attentivemess and effort made the loan seamless and easy making me comfortable with the whole process!
Gonzalo
Mesa
AZ
Date:
7/25/2026
5
5555555
Comunication
Henry
Evans
GA
Date:
7/25/2026
5
5555555
shelly and Toni
Cheryl
Duluth
GA
Date:
7/25/2026
5
5555555
Easy to work with, knows his stuff and quick to get back with you.
Corey
Saint Joseph
MO
Date:
7/25/2026
5
5555555
communication and his attention to detail
Phillip
Camp Verde
AZ
Date:
7/25/2026
5
5555555
Robin is the best.
Chase
Eagar
AZ
Date:
7/25/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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