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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
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2022-2025 Top Work Places - Compensation and Benefits
2024 Energage Financial Services
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2022-2024 Culture Excellence Awards/Compensation & Benefits
2021-2024 Culture Excellence Awards/Innovation
2021-2024 Culture Excellence Awards/Leadership
2022-2024 Culture Excellence Awards/Purpose & Values
2021-2024 Culture Excellence Awards/Work-Life Flexibility
2022 Best Mortgage Company to Work For
2023 Diversity Leaders
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Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Luis was very helpful and answered any questions I had
Mark
Lakemoor
IL
Date:
4/24/2026
5
5555555
Marilyn was very professional and always had a quick reply to any of my questions. I would highly recommend her services
Charles
Derry
NH
Date:
4/24/2026
5
5555555
Staff. ESPECIALLY Eric White and Tasha Dunlap
DeAndre
Muncie
IN
Date:
4/24/2026
5
5555555
He would return are call calls quickly
Judith
Brooklyn Center
MN
Date:
4/24/2026
5
5555555
Constant phone status updates
Charles
Tucson
AZ
Date:
4/24/2026
5
5555555
The closing took a little long than I thought it should have we had some hiccups at the end.
Gwendolyn
Holly Springs
MS
Date:
4/24/2026
5
5555555
Everyone was very kind and patient. Things were explained in a way that made sense and we were kept informed as far as next steps, status and what was needed. Glitches were quickly resolved.
Michelle
Harrisburg
PA
Date:
4/24/2026
5
5555555
They're good parson very nice people I love it how they work fast thanks so much go 👍 job
Rajwinder
Sacramento
CA
Date:
4/24/2026
5
5555555
Quick communciation, feedback for all questions, best rates available were found. We were very new to this process and didn't know much, and Chris expalined it in a way that we understood and answered any questions we had.
Madison
Hartford
WI
Date:
4/24/2026
5
5555555
Phil is cool
John
Platteville
CO
Date:
4/24/2026
5
5555555
Matt and his team is best that I have ever worked with, he was on top of every step of the process! They Are the best in the business, we will be life long clients!
Stephen
Osage Beach
MO
Date:
4/24/2026
5
5555555
Trey and his team secured my loan quickly and made the closing process absolutely painless. They were very responsive to questions. Highly recommend!
Patrick
Liberty
TX
Date:
4/24/2026
5
5555555
simplified the process and a lot of paitence
Elizabeth
Surprise
AZ
Date:
4/24/2026
5
5555555
Ease of the process
Jacob
Fargo
ND
Date:
4/24/2026
5
5555555
Colt is a very good loan officer, he replied all the texts evennif it's a day or night. thank you Colt!
Muhammad
Little Rock
AR
Date:
4/24/2026
4
4444444
The quotes of closing costs were bit accurate and it was much more than was discussed
Nicole Sharron Hall
Windsor Locks
CT
Date:
4/24/2026
5
5555555
Extremely easy to contact and get information from . Answered all questions quickly and made the whole process smooth
Harnoor
Lemon Grove
CA
Date:
4/24/2026
5
5555555
............
James
Shelbyville
TN
Date:
4/24/2026
5
5555555
Mariem makes the process from 8000 miles away easy and effortless and she does everything she can to ensure complete satisfaction. Hands down, the only person I will ever get a mortgage through!
Joseph
Ponte Vedra
FL
Date:
4/24/2026
5
5555555
Took tje time to explain the process of home buying and made the whole process very easy .
Jacob
Dickinson
ND
Date:
4/24/2026
5
5555555
Everything went super smooth
Michael James
Blytheville
AR
Date:
4/24/2026
5
5555555
Dennis was always available to answer any of my questions and responded very quickly to inquiries
Glenn
Ashland
OH
Date:
4/24/2026
5
5555555
good communication
Mason
Kansas City
MO
Date:
4/24/2026
5
5555555
Darrell was very responsive and answered our questions quickly
Sarah
Colorado Springs
CO
Date:
4/24/2026
5
5555555
Michelle answered ecer question we had. She was an absolute delight to work with! Thank you!
Shelly
Kearney
MO
Date:
4/24/2026
4
4444444
Kyle kept us updated and on track with every step /process of buying our first home.
Mikela
Grantville
GA
Date:
4/24/2026
5
5555555
Excellent communication and availability. Helping me through my very first home purchase.
Michael
Los Angeles
CA
Date:
4/24/2026
5
5555555
very responsive and easy to work with
Christopher Pali
Honolulu
HI
Date:
4/24/2026
5
5555555
We worked with Tommy Rachel and Sean and they were all awesome hardworking individuals and they all treated us eirh great respect and answered all our questions. Would definitely use them alk again in the future!!
Mary
Mishawaka
IN
Date:
4/24/2026
5
5555555
This process of getting a home loan was the easiest ever! Not stressful and it didn't feel invasive like other home loans I had received
Sarah
Casper
WY
Date:
4/24/2026
5
5555555
Jeremy went above and beyond ans questions and helping us every step of the way
Alexia
Dumas
AR
Date:
4/24/2026
5
5555555
He was straightforward, knowledgeable, and guided me to make the best decisions as a buyer.
Brittany
Washington
DC
Date:
4/24/2026
5
5555555
The process was pretty easy and Mike worked hard to close our loan.
Sharain
Milwaukee
WI
Date:
4/24/2026
5
5555555
We really appreciated working with Tim and his team. The videos that went along with the loan information was very helpful and was a nice personal touch. Everyone always took time to help answer any questions we had along the way and we felt comfortable and trusted the proces. Thanks for helping make our home dreams come true!
Amanda Leigh
Hickory
NC
Date:
4/24/2026
5
5555555
Scott made the transaction super easy, smooth, and clear! The communication was great and all parties were informed throughout the entirery of the transaction! I highly recommend Scott to future buyers.
Hunter
Denver
Colorado
Date:
4/24/2026
5
5555555
She handled a very complex and difficult situation professioally and patiently.
Joan K
Altamont
MO
Date:
4/24/2026
5
5555555
This was our second time working with Toni at Fairway, and we're happy repeat clients. Toni has been a fantastic guide and trusted partner throughout this entire process. She made us feel comfortable with all of the paperwork and process from day one through to settlement. I highly recommend Toni Wilhite.
Anthony
Middletown
DE
Date:
4/24/2026
5
5555555
Lauren is very detailed and provided great follow-up on status of the loan. She answers all inquiries via phone and via email. Her team provided an excellent service!
Marisa
Murrieta
CA
Date:
4/24/2026
5
5555555
easy and straightforward communication, friendly staff and locally located.
Amanda
Brazoria
TX
Date:
4/24/2026
5
5555555
The entire experience- easy to work with, great communication and knowing Kevin had my best interest in mind always!
Toni
Cumming
GA
Date:
4/24/2026
5
5555555
The attention to detail and getting the best loan.
Joshua
Midvale
UT
Date:
4/24/2026
5
5555555
The seamless process
Miriam
Punta Gorda
FL
Date:
4/24/2026
5
5555555
You were very timely in your communication and explained all questions we had about the process!
Isabel
Mcfarland
WI
Date:
4/24/2026
4
4444444
She took the time to understand exactly what we were looking for, guided us through every step of the process, and made what can often be a stressful experience feel seamless and exciting. Her attention to detail, professionalism, and genuine care for her clients really set her apart.
Sherri
Andover
MN
Date:
4/24/2026
5
5555555
Easy process
Leona
Carbondale
KS
Date:
4/24/2026
5
5555555
Great experience thank you
Hector
Louisburg
NC
Date:
4/24/2026
5
5555555
Working with Sue Maki was a great experience. She was knowledgeable, responsive, and made the entire process feel smooth and stress-free. She kept us informed every step of the way and worked hard to get us the best outcome. We felt fully supported and would definitely recommend her!
Bonnie
Phoenix
AZ
Date:
4/24/2026
5
5555555
Super easy and overall smooth process
Thomas
North Augusta
SC
Date:
4/24/2026
5
5555555
The entire process I always felt at ease. like the weekly update emails.
Cassandra
Amarillo
TX
Date:
4/24/2026
5
5555555
Very good communication and patience.
Stacy
Rogers
AR
Date:
4/24/2026
5
5555555
Karen, you took excellent care of us in the whole process, and Mike and I appreciate your personal touch in financing our new home. You answered every question and kept us on track. Plus you showed us how to take the right steps to find tthe best deals. We placed our trust in you, and you delivered. Thank you, Karen!
Carol
Zebulon
NC
Date:
4/24/2026
5
5555555
Daniel was outstanding! This was our fourth interaction with Fairway and at least second with Daniel. He was great and talked us through everything. we felt we could trust him to have our best interests in mind, making sure we would be comfortable with our loan payments in the future.
Dorn
Fitchburg
WI
Date:
4/24/2026
5
5555555
Dean was great if there was anything question that I had he always made time to answer. He was very knowledgeable about what it takes to get you to the closing table again thanks for everything
Dolores
Summerville
SC
Date:
4/24/2026
5
5555555
Nanette is an incredible loan officer who made it such a seamless process. Even when we were stressed she always reassured that it would be okay. We knew we were always in great hands with her. Will recommend her to anyone i I know who is looking to purchase
Maricela
Bluffdale
UT
Date:
4/24/2026
5
5555555
Overcommunication, which in this case was a huge positive. When buying an expensive home, you want a loan officer to make you feel like an important client, which Mike certainly did.
Kyle
Rochester
NY
Date:
4/24/2026
5
5555555
Quick, knowledge, and friendly!
Amanda
Temple
TX
Date:
4/24/2026
5
5555555
Linda explained everything thoroughly and answered all my questions and was such a great help along the way.
Deigh
Stone Mountain
GA
Date:
4/24/2026
5
5555555
Smoothest mortgage process ever. Didn't need as many documents as I thought we would. Fast approval so we could get the house we wanted.
Sarah
Salem
OR
Date:
4/24/2026
5
5555555
Chris was responsive, timely, gave great advice throughout the process, and made buying our first home THAT much easier! We are grateful for his support.
Colton
Houston
TX
Date:
4/24/2026
5
5555555
Communication was clear and timely. The process was seamless and easy to follow. Appreciate the time and effort from all involved!
Cassandra
Plymouth
MA
Date:
4/24/2026
5
5555555
Sarah was very patient and helpful guiding us through every step. When something was difficult for us to understand or accomplish, she adjusted the process to make sure we were able to complete the necessary information. We were treated like she was helping a family member and it meant a great deal to her that we meet our goal. With Sarah's guidance, we are able to begin the next chapter of our life. It is very obvious that she truly cares about each and every client
Jay
Madison
WI
Date:
4/24/2026
5
5555555
the clear communication, directions, and explanations of the steps was extremely helpful. Communication was regular and helpful, and Mike was always a phone call or email away if we needed anything!
Jordan
Kansas City
MO
Date:
4/24/2026
5
5555555
Chuck is personable, intelligent, and great at communicating ideas and needs.
Daniel
Bonner Springs
KS
Date:
4/24/2026
5
5555555
Very helpful with questions we had about finance. The Green Team was very helpful in all aspects in the transaction. I highly recommend.
Micheal
Grant
AL
Date:
4/24/2026
5
5555555
The communication and the perseverance.
Shawn
Long Beach
MS
Date:
4/24/2026
4
4444444
We finished the transaction
Brandon
Toone
TN
Date:
4/24/2026
5
5555555
Mike was always quick to respond and answered all the questions we had clearly ! He helped make the process of buying our first house as easy as possible .
Isabelle
Overland Park
KS
Date:
4/24/2026
5
5555555
Patience and good explanation
Demesio
Colton
CA
Date:
4/24/2026
5
5555555
Super easy and quick transition process
Jillian
San Marcos
CA
Date:
4/24/2026
5
5555555
Always available for questions and assistance. She made the process easy
Mary
Bel Air
MD
Date:
4/24/2026
5
5555555
Ben was ultra persistent to make sure I got the best deal. He pulled in others to make sure it all went smoothly.
Sara
Bentonville
AR
Date:
4/24/2026
5
5555555
Val was so patient and helped me through the long process. Thank you for always answering my thousands of questions.
Denise
Pearland
TX
Date:
4/24/2026
5
5555555
Has always been very communicative with us whenever the rates have dropped! Happy to have him as our loan officer!
Jordyn
Crystal Lake
IL
Date:
4/24/2026
5
5555555
Robin Grivel is a rock star. She was my point of contact for this transaction in Texas. I have used her for several past transactions and I will use her again. My transaction was quick, smooth with no issues. She anticipated every step and walked us thru with knowledge and competent. She had us signed a week early because I would be flying to Texas before closing and wanted to make sure my husband and I signed together.
John
Stephenville
TX
Date:
4/24/2026
4
4444444
I wound appreciate a rating between OK and great. My experience was good, probably even very good, so I would rate higher than okay bit not to great. The work was done well, given the quick timing of things (which I just didn't enjoy separate from Marie's services, she did a good job with tasks given speed). One th8ng that would improve my experience was with communications- what Marie wanted, needed, or was asking for was not always clear to me. It would have helped me to have fewer, more comprehensive task lists and requirements to complete by due dates than one-off, instantaneous, several messages back and forth. Maybe just a style preference, but it was hard for me.
Laura
Milwaukee
WI
Date:
4/24/2026
5
5555555
Working with Ted has been an absolute pleasure. From day one, we were struck by his sincerity and warm, friendly disposition. He provided invaluable guidance when we needed it most, always ensuring that communication was open, honest, and frequent. Knowing we could rely on Ted for clear direction and a supportive word made a massive difference in our experience. He is a true professional with a heart of gold.
Gina
Sachse
TX
Date:
4/24/2026
5
5555555
Your people went above and beyond to take care of me and my family! Top notch employees and company! Thank you!
Daniel
McMinnville
TN
Date:
4/24/2026
5
5555555
Brooklynn was a great guide to me through every step thank you so much
Linda
Saint Joseph
MO
Date:
4/24/2026
5
5555555
Danielle was so through and thoughtful throughout this process. she took time to listen to me and explain every detail. I apperciate appreciate her kind heart and knowledge of the process.
Katherine
Auburn
WA
Date:
4/24/2026
5
5555555
Trevor's communication and follow through allowed us to have a throughly smooth experience. We are truly grateful for his attentiveness and helpfulness.
Daniel
Waldo
WI
Date:
4/24/2026
5
5555555
Everything went smoothly and quickly
Lisa
Peoria
AZ
Date:
4/24/2026
5
5555555
Chris was honest and answered every question we had. He also provided us tools that made the decision process much more simple. I would highly recommend
Patrick
Old Bethpage
NY
Date:
4/24/2026
5
5555555
Shelley made the entire process smooth and stress‑free from start to finish. She was incredibly knowledgeable, responsive, and always took the time to explain things clearly so we felt confident every step of the way. Her communication was excellent, she stayed on top of every detail, and it was obvious she truly cared about getting the best outcome for us. Working with Shelley turned what could have been a stressful experience into a great one.
James
Hewitt
TX
Date:
4/24/2026
5
5555555
You are very easy to reach and ask questions. You helped me understand everything along the way. And helped get the approval letters so quickly. Thank You so much!
Stephanie
Dunedin
FL
Date:
4/24/2026
5
5555555
You were kind, helpful and non-threatening.
Florence
Holladay
UT
Date:
4/24/2026
5
5555555
quick, clear and friendly communication
Kathryn
Kansas City
MO
Date:
4/24/2026
5
5555555
Christian was extremely responsive, accomodating and thorough when working with my one the purchase of my new home. I would recommend him to anyone looking to purchase a home.
Kyle
Bristow
VA
Date:
4/24/2026
5
5555555
Sam was very clear and honest about the options and provided tangible guidance for making an informed decision. He was always available to answer my questions, even outside of normal business hours. Highly recommend
Jordan
Chanhassen
MN
Date:
4/24/2026
5
5555555
The thoroughness, communication, and assistance provided throughout the mortgage process were exceptional. I especially appreciated the time taken by Royce to help me understand each step of the process and answer questions along the way. Royce friendliness, professionalism, and support made the experience smooth and reassuring. I highly recommend him to anyone looking for a knowledgeable and supportive mortgage professional.
Saundra
Gardendale
AL
Date:
4/24/2026
5
5555555
Excellent communication 24/7, including weekends & after hours + willingness to answer all of our questions and work with us to find the best solution for our needs as our loan changed throughout the weeks
Emily
Buda
TX
Date:
4/24/2026
5
5555555
Great communication.
Nathan
Hoover
AL
Date:
4/24/2026
5
5555555
Curtis went above and beyond to help me. He honestly had my best interest at
Brandon
Suffolk
VA
Date:
4/24/2026
5
5555555
Daniel had great communication throughout the entire proces.
Brian
Endeavor
WI
Date:
4/24/2026
5
5555555
Chris made it great with efficient honest transparent process and no surprises
Jalal
Miami
FL
Date:
4/24/2026
5
5555555
His knowledge and availability
Keith
Mishawaka
IN
Date:
4/24/2026
5
5555555
Michael Galante was fantastic to work with. Truly one of a kind, very kidn and understanding. Made our first home huying experience wonderful
Michael
Altamonte Springs
FL
Date:
4/24/2026
5
5555555
It was GREAT!
Eric
Elmhurst
IL
Date:
4/24/2026
5
5555555
As a 1st time buyer. I was made to feel comfortable and Melissa was a phone call away, anytime of the day. She felt like family. I would do it all over again with her.
Erica
Greenwood
SC
Date:
4/24/2026
5
5555555
The service was great and on time
Shah
Hauppauge
NY
Date:
4/24/2026
5
5555555
Laura and the team were always quick to answer any questions we had, were helpful, and made the process easy for us! Especially since we lived in Pennsylvania. Always pleasant regarding any questions we may have had.😊
Eileen
Leesburg
FL
Date:
4/24/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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