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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
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No applicible
Richard Bruce
Northwood
NH
Date:
12/2/2025
5
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I aprpeciate everyhting Braden. This thinking outside the box and giving me options rather than saying no we can't do this or that. Communication was proficient and on time, plus the portal made it easy to submit documents you needed. Well Done!
Trevor
Port Neches
TX
Date:
12/2/2025
5
5555555
Easy to communicate, always there when needed, a true pleasure to work with.
David
Coral Gables
FL
Date:
12/2/2025
5
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made my experience great. Carrie and Austin and Michael were amazing. I don't know what I would do without them. The way they worked with my realtor TJ the way they covered every detail every step of the way things that they were so professional about And and New and understood. They did not hesitate to answer one question they took my email my call my text without hesitation. The one day I came in so stressed and distraught and they were just like OK. This is this. This is that this is how this works. They answered every question I was so stressed that I had forgotten my granddaughter's birthday and I busted out in tears and yet they gave I'm gonna start crying now as I text this out anyways they gave me two $25 gift cards for my granddaughter for Starbucks and Target which are two of her favorite stores which made her birthday because I had forgotten. They gave me my eyeglass cleaner and a stress ball. I feel very, very blessed that my realtor TJ was given a thermos a mug from this company and that's how he knew to call them and a lot of times you think that those little things that companies hand out just kinda go unnoticed, but this impact did not only my realtor's life, but it impacted my life, and I can't begin to express how thankful I am.
Felicia Lynn
Spring Hill
TN
Date:
12/2/2025
5
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Susan was very informative and helped us lock in a rate and our desired range for monthly payment. It was greatly appreciated.
Kevin J
Spring Hill
KS
Date:
12/2/2025
5
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Zack was very attentive to details and numbers. He was easy to communicate with, and explained the more complex parts of the loan process in a way that was easy to understand. Additionally, he worked very hard to ensure that he helped me get the best loan option available. I was very pleased with his service and the overall experience.
Collett
Bowie
MD
Date:
12/2/2025
5
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You and your team explained the process Very professional and understanding. I just to thank you'll for helping me with this Process of being a first time home owner. Thank you
Elizabeth
San Antonio
TX
Date:
12/2/2025
5
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Nate was amazing to work with. He took the time to answer my questions and explain anything I didn't understand . He kept me in the loop at all times to know what steps I needed to complete next and was always available to take my phone calls when needed.
Kalee B
Platte City
MO
Date:
12/2/2025
5
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Kim and her team are absolutely amazing. In the kindest way, Kim, Jenn, and Mary carried my husband and I through the end of this refi process. Once we understood the big picture, they made sure we knew what the next steps were, so we could focus on one step at a time during a very busy time in both our lives. Knowing how busy everything was getting, Kim even shifted to texting updates which worked so much better since emails were sometimes overwhelming. These quick examples are to illustrate the personalized, knowledgeable, and human approach that Kim and her team take when working with clients. So grateful.
Hali
Concord
NC
Date:
12/2/2025
5
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Very easy and fast.
Rhonda K.
Fort Worth
TX
Date:
12/2/2025
5
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Responsive and knowledgable.
Kurt
Fort Myers
FL
Date:
12/2/2025
5
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I most appreciated the time and effort I was given on this long 1 year journey and not a single fee until after my goal (home purchase) was achieved.
William Donald
Kiester
MN
Date:
12/2/2025
5
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The entire process went by so quick and onve Jennifer and I connected she was super quick to be responsive and answer any questions I had! It was a pleasure working together and I would definitely recommend her to anyone going through this process! Thank you again Jennifer for everything you did to make this such an easy process!
Emily Alexa
Conroe
TX
Date:
12/2/2025
5
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We appreciate how easy Deb made the whole process for us. Kept us updated and provided great advice throughout the process. Thank you!
Leland
Powell
TN
Date:
12/2/2025
5
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it was a pleasure to work with you about my loan. the process was easy , clear and I am happy to work with you.
Emilio
Middletown
PA
Date:
12/2/2025
5
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Seamless from start to finish as has occurred previously on muliple occasions.
Sandeep
Elkhorn
NE
Date:
12/2/2025
5
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Kevin is extremely responsive and charismatic. You can tell he is an expert and was a true life saver. Lots of people say they really like their mortgage broker but genuinely I don’t want any friends or family to use anyone other than Kevin! We appreciate all the help and getting what always a tough situation turned around in what has to be record time!
Cooper
San Tan Valley
AZ
Date:
12/2/2025
5
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Valerie!!! She was on target and always answered my questions.
Matthew
Mantua
OH
Date:
12/2/2025
5
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Excellent communication and Jeremey's use of technology integrated into the process made every step super simple and streamlined
Mark Christopher
Cave Creek
AZ
Date:
12/2/2025
5
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Quick, easy, efficient
Kirsten Michelle
Long Beach
CA
Date:
12/2/2025
5
5555555
The communication on the whole process was excellent
Jaxon Gerard
Cheyenne
WY
Date:
12/2/2025
5
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Th e communication
Earnest Wayne
Williston
ND
Date:
12/2/2025
5
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It was all of od paper work that needed to be turned in and that made the process a little bit harder but overall it helped in a way that we were able to pay off debt along the way
Karina
Denver
CO
Date:
12/2/2025
5
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This was our first time working with Lacy and we were blown away by her responsiveness and knowledge!
Nicole
Date:
12/2/2025
5
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Easy to work with
David
Palm Coast
FL
Date:
12/2/2025
5
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Amazing service
Wirt Alexander
Washington
DC
Date:
12/2/2025
5
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Nicole and Maria as well as the rest of the team were awesome. They made the process so very easy. They were avaiable whenever I contacted them throught out the entire process.
Ruby
Douglasville
GA
Date:
12/2/2025
5
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Trevor made the whole experience a smooth transaction. There were no problems at all.
Connie I
Spring City
TN
Date:
12/2/2025
5
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.You and your team are Amazing and I could not have done it without you, Shayn. always supportive, great communication and you treated me like a real person not just another number - From the bottom of my heart Thank You
Janice D
Kuna
ID
Date:
12/2/2025
5
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Jason made the whole process smooth and easy from the beginning to the end.
Connie I
Mt Washington
KY
Date:
12/2/2025
5
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Communication Willing to work me Very down to
Brady W
Briggsville
WI
Date:
12/2/2025
5
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Scott and Taylor and the whole team were extremely helpful during the whole process. We first contacted them at the end of January and closed on our house in late November and there was never a point in the whole process that they weren't in communication with us and willing to answer any questions we had. We have worked with several other mortgage companies in the past and this was far and away the best experience we've had.
Joel
Hoover
AL
Date:
12/2/2025
5
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He was very responsive and was eager to help.
Cassie
Pendergrass
GA
Date:
12/2/2025
5
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Good communication and understanding
Pamela J.
Tomah
WI
Date:
12/2/2025
5
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The communication and care for the customers understanding were off the charts! Best experience I've ever had getting a loan
Byson
Laramie
WY
Date:
12/2/2025
5
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Mackenzie made the entire experience pleasant. She was always available, polite and provided detailed Instructions. She set appropriate timelines and followed up on items needing further action which allowed mecto focus on the "other" tasks asdociated with moving 50yrs of history. Thank you MacKenzie 🙏🏼
Kevin Thomas
Wausau
WI
Date:
12/2/2025
5
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We appreciate all the help Phil Nigro gave us..He was able to inform us on what we needed to do or change to receive great credit score, He was able to move are close date up a week, which helped us immensely!!! The only disappointment was one rebate,we thought we were receiving .. unfortunately the offer ended without our knowledge.... Phil was fantastic at answering our questions ( which there were many), He was on top of quickly returning phone calls and keeping us moving with the daily tasks ! On a side note we also appreciated how personable he was with us !!
Christopher Harold
Richmond
MO
Date:
12/2/2025
5
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Super responsive and handles everything very quickly.
Davis Michael
Newnan
GA
Date:
12/2/2025
5
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Great communication and smooth process
Melinda
Poway
CA
Date:
12/2/2025
5
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Easy to work wirh and helped me buy my first house. Very satisfyed
Ethan
Mount Pleasant
UT
Date:
12/2/2025
5
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Everything was so easy and perfect with Luis helping us , he made these new journey so wonderful thanks to him
Juan Arturo
Los Fresnos
TX
Date:
12/2/2025
5
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Mike had great communication throughout our refinance.
Michael T
Park City
MT
Date:
12/2/2025
5
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Great service. Friendly, helpful and timely
Kyle Brandon
Livingston
LA
Date:
12/2/2025
5
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Clint is wonderful to work with!
Jennifer L.
Vestavia
AL
Date:
12/2/2025
5
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Kathleen made the entire home buying process smooth and easy. She was proactive throughout and a pleasure to work with. Give Kathleen the oppportunity to earn your business; you will be glad that you did!
Jeffrey B
Venice
FL
Date:
12/2/2025
5
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It was very easy getting in touch with someone with any questions. At closing, the title company, had nothing but good things to say about Fairway and how nice it was working with Team Turley.
Alisha
Wheaton
IL
Date:
12/2/2025
5
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Kyle was highly available and eager to help answer any of my questions! He was able to explain everything super clearly.
Joshua Adam
Peachtree Cty
GA
Date:
12/2/2025
5
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The efficient communication and adaptability from staff
Lillian
Cheyenne
WY
Date:
12/2/2025
5
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John is the BEST!!
Abbigail
Denison
TX
Date:
12/2/2025
5
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Lisa was very helpful at the beginning of my housing journey. I did not have any credit at the time, and she was able to help with the path forward to getting a mortgage in the quickest method possible given my current situation.
Nicholas Hilton
Boiling Spgs
SC
Date:
12/2/2025
5
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Communication
John Christopher
Plymouth
MA
Date:
12/2/2025
5
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Troy was able to explain things in a way that we could understand and walk through each detail of the process, presenting us with options on what we should do with our current property, when it makes sense to refinance, etc.
Madison David
Everett
WA
Date:
12/2/2025
5
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willingness to complete proper steps of applying, fulfilling snd completing loan process as well as different avenues of payment. Communication was great and seamless.
Brian R
Overland Park
KS
Date:
12/2/2025
5
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Ease of completion.
Robert
Olathe
KS
Date:
12/2/2025
5
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you kept the ball rolling forward the whole time
Michael R
Boise
ID
Date:
12/2/2025
5
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Always there to answer questions. Helped me get to the place where I could buy a home. She went above and beyond just a person to get a mortgage from, she is helpful and friendly. Truely an amazing and easy process with her help.
Jamie
Grangeville
ID
Date:
12/2/2025
5
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From day one Alex was available to answer any question I had. For never working with her before I felt like I could trust her opinions. We had a very smooth process! Thank you so much for helping us get our new home!
Samuel
Date:
12/2/2025
5
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Becky is one of a kind. I wouldn't think of going to anyone else.
Shaun
Burlington
WI
Date:
12/2/2025
5
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Attentive and helpful .
Breanne Rebecca
Phoenix
AZ
Date:
12/2/2025
5
5555555
Was always available and was able to answer questions. Very pleasant to work with.
Karen L
Edmonds
WA
Date:
12/2/2025
5
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The whole things of the way how they go through things and also the explaination
Ezequiel
Austin
MN
Date:
12/2/2025
5
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they are amazing!!! Iam soo satisfied !!!
Roberta G
W Long Branch
NJ
Date:
12/2/2025
5
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Great communication, processing everything was smooth, information along the way very helpful.
Jose
Sioux Falls
SD
Date:
12/2/2025
5
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Ben is professional, kind and works to answer all your questions and concerns!
Emily
West Point
UT
Date:
12/2/2025
5
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n/a--------------
Carrie E
Greensboro
NC
Date:
12/2/2025
5
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John was very fast and diligent. He was informative and helpful every step of the way. This was truly not possible without him.
Brianne
Lynnwood
WA
Date:
12/2/2025
5
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Craig explained the mortgage process and kept us informed.
Sabrina D
Sun City
AZ
Date:
12/2/2025
5
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Simple ans and easy communication.
Ismael Francisco
Phoenix
AZ
Date:
12/2/2025
5
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Wendie and the team always pushed through any hurdle we faced. They were always helpful and ready to guide us through anything we didn't understand.
Kasey
Holly Pond
AL
Date:
12/2/2025
5
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Efficient, friendly service
Kathy Lyn
Birdsboro
PA
Date:
12/2/2025
5
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Clear explanations
Patrick Joseph
San Diego
CA
Date:
12/2/2025
5
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Bettina was always so quick to communicate and take care of any questions we had. She was patient with our process and made it as pain free as possible!
Raymond
Corinna
ME
Date:
12/2/2025
5
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It got be a pain in the neck at times but Josh stuck in and got it done and we were only homeless for 3 days Thanks Josh. Only kidding Josh you were great,that's why we called you again for the third time
Donald J.
Tomah
WI
Date:
12/2/2025
5
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Responsiveness, knowledge, professionalism
Joseph
Princeton
NJ
Date:
12/2/2025
5
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Working with both Raquel & Ben, made the whole process very positive and smooth!
Eric Scott
Ogden
UT
Date:
12/2/2025
5
5555555
I recently refinanced my home, and working with Miriam was an outstanding experience. She was professional, friendly, and incredibly accommodating to my schedule, making the entire process smooth and stress-free. The refinance was completed quickly without any unnecessary delays. What impressed me most was her thoroughness and ability to explain every detail in clear, easy-to-understand terms. She walked me through all the costs associated with the loan, ensuring there were no surprises. Her transparency and communication gave me complete confidence in the process.
Charice L
Denver
CO
Date:
12/2/2025
5
5555555
Very helpful and great communication
Jennifer
Crown Point
IN
Date:
12/2/2025
5
5555555
Everything. Excellent service and great professionalism and ease
Lisa
Rockwall
TX
Date:
12/2/2025
5
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Melanie was very responsive and answered any and all my questions. She made the process of buying our first home so easy. Her knowledge and guidance really got us through the process and I could not recommend her enough.
Adam Michael
Wake Forest
NC
Date:
12/2/2025
5
5555555
The entire team moves seamlessly thru the process from start to finish. You receive all docs necessary in a speedy manor, with friendly professionalism. Very unusual based on my previous experiences. You can't ask for a more efficient group of people to get you to the end as quick as possible with the best result available.
Mary
Sun City West
AZ
Date:
12/2/2025
5
5555555
Communication, attitude, effort, work ethic. Great overall experience
Garrett
Lorena
TX
Date:
12/2/2025
5
5555555
Detailed explanation of choices. clear communication. Always available to answer questions.
Isabel
Sebastopol
CA
Date:
12/2/2025
5
5555555
Clear communication and prompt responses
Jared Connor
Awendaw
SC
Date:
12/2/2025
5
5555555
Communication, friendliness, and availability
Daniel
Crown Point
IN
Date:
12/2/2025
5
5555555
Everything from the speed to great communication.
Michael David
Claremont
NC
Date:
12/2/2025
5
5555555
Made the whole process seamless and stress free. Easy to communicate with.
Nathan
Delaware
OH
Date:
12/2/2025
5
5555555
doing everything electronically
Kimber D
Salem
IL
Date:
12/2/2025
5
5555555
Prompt / Accurate / Trustworthy / Easy to get in contact with.
Nathan Martin
Delaware
OH
Date:
12/2/2025
5
5555555
Made time to answer all of our questions. Made the process pretty easy.
Adriana
West Valley
UT
Date:
12/2/2025
5
5555555
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Peggy
Coon Rapids
MN
Date:
12/2/2025
5
5555555
Great communication and answer to my questions as being a first time home buyer. Also looking out for my best interest and seeing that made me very happy!!
Colton Randall
Friesland
WI
Date:
12/2/2025
5
5555555
She was very friendly and knowledgeable. Everything went great. Thank you very much
Michael M
Killeen
TX
Date:
12/2/2025
5
5555555
Garrett and his team are top notch. A step ahead of every question or concern I had. From the initial conversation until closing he and his team were pushing to get me closed. He was very informative, even on things that I may have already asked previously. He's Personable, Relatable, Communicative, Persistent, Takes the time to break down verbage so that things make sense to the average person. Overall great experience. If I had to repeat the process in the future, It's Garrett and his Fairway Associates, hands down. Great job and thanks for putting our minds at ease during the journey.
Luis
Highland
IN
Date:
12/2/2025
5
5555555
very professional and curteous
Jill R
Plainfield
IN
Date:
12/2/2025
5
5555555
Deborah kept me updated through each step of the process and always had documents and information delivered to me in a timely manner
Tessa Renee
Conover
NC
Date:
12/2/2025
5
5555555
Erik did an excellent job overall. Clear communication, thorough explanations, and great advise throughout the process. He was a pleasure to work with.
Julian
Omaha
NE
Date:
12/2/2025
5
5555555
Travis is easy to work with, and very honest. He makes the experience very efficient.
Kaleb
Shelbyville
TN
Date:
12/2/2025
5
5555555
Matt made it great!
Heather
Lamar
SC
Date:
12/2/2025
5
5555555
Very easy process from start to finish! Quick turn around times! Team was very knowledgeable and pleasant to work with!
Elizabeth Leigh
Fredericksbrg
VA
Date:
12/2/2025
5
5555555
Quick and easy process. Replies quickly to text messages and emails. Walks you through wvery every step of the process.
Marc
Fort Mill
SC
Date:
12/2/2025

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers