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Is this your Fairway Loan Officer?
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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Great communciation. Quick, easy to complete
Carrie
Fort Wayne
IN
Date:
11/7/2026
5
5555555
Great communication easy friendly
Carrie
Fort Wayne
IN
Date:
11/7/2026
5
5555555
You were very helpful and informative every step of the way.
Sean
Mesa
AZ
Date:
11/7/2026
5
5555555
Justin was great
Frank Raymond
Waianae
HI
Date:
11/7/2026
5
5555555
Amazing experience for a first time home buyer !
Parrish
Cheyenne
WY
Date:
11/7/2026
5
5555555
Very good, clear communication. Patience for all my endless questions.
Brianna
Leachville
AR
Date:
11/7/2026
5
5555555
Jenna did amazing. We had a very pleasant experience from start to finish and wouldn't change a thing
Austen
Jacksonville
NC
Date:
11/7/2026
5
5555555
Daniel and his team were incredible to work with. We recently purchased our first home, and once we found the one, his team worked quickly to help us get everything finalized. Daniel is incredibly kind and positive, and was always available to answer any questions we had. We learned so much and felt well taken care of from beginning to end. Cannot recommend him enough!
Jamie
Date:
11/7/2026
5
5555555
work with them before.
Daniel
Chisago City
MN
Date:
11/7/2026
5
5555555
This transaction was smooth from start to finish! Closed on time, and my buyer was happy! It was a seamless process!
Dallas
Beaumont
TX
Date:
11/7/2026
5
5555555
The communication from everyone in the office was wonderful, along with their willingness to answer all of my questions!
Charissa
Blytheville
AR
Date:
11/7/2026
5
5555555
Quick communication
Jacob
Happy Valley
OR
Date:
11/7/2026
5
5555555
We were kept update in a timely manner and everything was explained well.
Jena
Grapeland
TX
Date:
11/7/2026
5
5555555
Everybody knew what to do and how to help us! Everybody was so kind, and helped us through the entire process!
Chloe
Garrett
IN
Date:
11/7/2026
5
5555555
Very Responsive. Took time to answer any questions and made the expectations abd timelines very clear
Joshua
Fox Lake
IL
Date:
11/7/2026
5
5555555
Communication within business hours were amazing there were no Fall offs. Questions were answered in a timely manner. Any issues we had or found we're taking care of.
Daniel
San Antonio
TX
Date:
11/7/2026
5
5555555
Attentive and communication was great. Michael was very knowledgeable and helpful throughout the process.
Brian
Concord
NH
Date:
11/7/2026
5
5555555
Leslie is very knowledgeable, her experience and good communication allowed me to trust her. She was always available to answer my questions and address my concerns
Cintia
Kansas City
MO
Date:
11/7/2026
5
5555555
Mike is very knowledgeable and gave us several options and recommendations
Jerry C
Veradale
WA
Date:
11/7/2026
5
5555555
Very responsive and kept is updated.
William
Bristol
NH
Date:
11/7/2026
5
5555555
Ryan and his team are phenomenal. terrific people, amazing service. Ryan is so knowledgeable and caring, he is focused on the best possible outcome for his clients. Highly recommend!
Thomas
Portsmouth
NH
Date:
11/7/2026
5
5555555
Hazel communicated with us excellently throughout the entire process.
Sarah
Bristol
NH
Date:
11/7/2026
5
5555555
Jenn was so easy to work with and so nice. She streamlined the process and we could not be more grateful.
Aaron
Queen Creek
AZ
Date:
11/7/2026
5
5555555
The assistance amount and extreme patience as I was a first time home buyer and had alot of uncertainty and questions. the clarity and transparency throughout the entire process keeping me in the know from the start!
Christian
Coffee Springs
AL
Date:
11/7/2026
5
5555555
Easy communication and uploading of all things needed for documents !
Samantha
Old Town
ME
Date:
11/7/2026
5
5555555
I was elated to learn the different approaches that could be take to in all steps of acquiring a loan. The transparency was a great asset in this entire process.
Lynetta
Harker Heights
TX
Date:
11/7/2026
5
5555555
Everything was so well explained and they would anwser all my questions!
Everardo
Eagle Pass
TX
Date:
11/7/2026
5
5555555
Cam's communication style was extremely helpful. He explained everything before I had a chance to have questions or be confused when documents came over, he was available, he accelerated our closing process, he gave me access to services that streamlined our end-to-end buying process and was present at our closing.
Brynn
Charlotte
NC
Date:
11/7/2026
5
5555555
Robert was very responsive, patient in guiding us throughout the process and reassuring.
Jimmy
Denton
TX
Date:
11/7/2026
5
5555555
As a first time buyer, I had no idea what to expect and Kevin made it such a seamless experience. The coomuni was consistent and thorough and my questions were constantly answered. Amazing experience!
Diane
Cheyenne
WY
Date:
11/7/2026
5
5555555
Nathan always made sure we knew what was happening during our loan process and always communicated very well with us so that we were always updated with it! He was absolutely a joy to work with
Analiese
New Port Richey
FL
Date:
11/7/2026
5
5555555
Sharla and her team were amazing from start to finish! Quick to communicate, quick to close in 2 weeks!
Alicia
Salem
UT
Date:
11/7/2026
5
5555555
Prompt responses
Sarah
Omaha
NE
Date:
11/7/2026
5
5555555
The communicstion and patience was amazing!!!
Robert
Texarkana
TX
Date:
11/7/2026
5
5555555
Todd was excellent to work with and he made the process of getting the loan very easy and stress free. Even though we had a short deadline him and his team was able to get it done. I also really like that we able to meet in person and talk face to face. I give him 10 stars!!
Matthew
Lees Summit
MO
Date:
11/7/2026
5
5555555
It was our first time purchasing a home, and Dean is very knowledgeable and responsive to any questions/concerns we had during the entire process. It was truly a pleasure working with Dean and highly recommend to anyone who is looking for the best lender in the Chicagoland. When we plan on purchasing our next property, we'll definitely keep working with Dean in future.
Keisuke
Hanover Park
IL
Date:
11/7/2026
5
5555555
Nick was on top of it every step of the way and an excellent communicator as well.
Benjamin
Liberty Hill
TX
Date:
11/7/2026
5
5555555
It was a pleasure working with Laura! Her communication was excellent throughout the entire process. She was always quick to respond, answered all my questions, and kept me updated on my client’s loan every step of the way. I truly appreciate her professionalism and look forward to working with her again!
Evette
Killeen
TX
Date:
11/7/2026
5
5555555
Quick communication was amazing!
Stella
Moore
OK
Date:
11/7/2026
5
5555555
Rob Bettencourt was absolutely amazing throughout the entire home-buying process. From start to finish, he went above and beyond to make sure everything came together, especially within such a short timeframe. His communication, professionalism, knowledge, and dedication made what could have been a very stressful process feel smooth and manageable. Rob was always available to answer questions, provide guidance, and keep things moving. I truly felt that he cared about getting me into my new home and worked hard to make it happen. I can’t thank him enough for his hard work, patience, and commitment. He made a huge difference in making this dream a reality. I would highly recommend Rob to anyone looking for a lender. He is truly exceptional at what he does!
Phina
East Providence
RI
Date:
11/7/2026
5
5555555
Kevin and his team went above and beyond in helping make our dream come true! They helped us soo super duper fast! My family and I highly recommend for people to use their services.
Angie
Coolidge
AZ
Date:
11/7/2026
5
5555555
Shannon and her team were patient, tentative, and always quick to answer any questions we had. Additionally, they made entire house buying process as easy and painless as it can be from start to finish.
Alex
Temple
TX
Date:
11/7/2026
5
5555555
Kim was helpful and knowledgeable. She communicated to every step of the way and was exceptionally professional.
Charles
Gettysburg
PA
Date:
11/7/2026
5
5555555
Communicaive and collaborative. Matt was able to answer all of our questions and problem solve and creative ways that made us feel comfortable and safe moving into the home and financially feeling secure.
Kali
Concord
NH
Date:
11/7/2026
5
5555555
Chris responded to us quickly and helped us get a better rate than the lender we were originally going with. This was our first home purchase, and he took the time to walk us through what everything meant.
Abigail
Great Falls
MT
Date:
11/7/2026
5
5555555
Attention to detail, communication skills
Pamela
Mesa
AZ
Date:
11/7/2026
5
5555555
First time homebuyers, Kim Cole's team walked us through every step and was able to explain everything in digestible terms. Gave us the freedom to make choices regarding our home loan and did not push one way or another, just explained options and gave recommendations.
Salvador
Jacksonville
FL
Date:
11/7/2026
5
5555555
Friendly staff. everything went smooth.
Shelly
Grant
MI
Date:
11/7/2026
5
5555555
Jesse and team were very responsive, provided clear direction and took time to review our
Tamara
Monroe
GA
Date:
11/7/2026
5
5555555
Very polite and always answered our question. Always made time for our calls.
Christina
Shelby
OH
Date:
11/7/2026
5
5555555
We couldn’t have asked for a better loan officer! She was absolutely amazing throughout the entire process. Her communication was outstanding, she was always quick to answer our questions, and she made everything feel so easy and stress-free. She is incredibly knowledgeable, professional, and truly knows her job inside and out. We are so thankful for all of her hard work in helping us purchase our new home. We highly recommend her to anyone looking for a loan officer!
Kayla
Fairfield
ME
Date:
11/7/2026
5
5555555
Jennifer made the whole process easy and really took into account what we wanted financially in order to buy. Highly recommend using her!!
Sarah
Irwin
PA
Date:
11/7/2026
5
5555555
This was my first time borrowing for a home, and I learned so much. Frank was patient, responsive, and generous with his wealth of knowledge to help me understand the process each step of the way. I felt confident that we were in good hands, but he really went above and beyond. I had a great experience with Fairway Home Mortgage because Frank is honest and he did a phenomenal job. I'll recommend him to anyone looking to apply for a loan, and of course I'll be a repeat customer if the need arises in the future. Five Stars.
Mallory
Raleigh
NC
Date:
11/7/2026
5
5555555
Quick response and the professional attitude
William
Winter Springs
FL
Date:
11/7/2026
5
5555555
I can’t say enough good things about Alex! He made the mortgage process so much easier and was always happy to answer my million questions along the way. He even welcomed a new baby during the process! Despite having so much going on, he communicated clearly, set realistic expectations, and was always available when he said he would be. I really appreciated his honesty, patience, and how easy he was to work with. He made a stressful process feel a lot less overwhelming. I would absolutely recommend Alex to anyone looking to buy a home!
Roseanna
La Vista
NE
Date:
11/7/2026
5
5555555
Brian is soooo knowledgable and extremely encouraging throughout the process. He has a good team that seem to truly care about making the process as smooth as possible. Additionally, they stay on top of the process, antici ating up coming hiccups in the process.
Roger
Alamosa
CO
Date:
11/7/2026
5
5555555
Great communication and great team (Christina!) and thorough review of all my options.
Christian
Roscoe
IL
Date:
11/7/2026
5
5555555
Monique worked hard to make sure we got what we needed.
Kristen
Abita Springs
LA
Date:
11/7/2026
5
5555555
very helpful
Carletta
Dayton
OH
Date:
11/7/2026
5
5555555
Good communication and recommendations
Timothy
Brookline
MA
Date:
11/7/2026
5
5555555
I was very pleased with the service we were given by Manuel and his team. They made the whole process very easy and painless. We never felt confused during each step, any question we had they were happy to answer and explain until there was no doubt.
Lupe Banda
Date:
11/7/2026
5
5555555
The whole process was easy. Each step was explained very well and even when we did have questions, you guys never hesitated to explain again.
Guadalupe
Merced
CA
Date:
11/7/2026
5
5555555
Just super helpful and his willingness to help even when it was beyond his knowledge.
Gabriel
Atlanta
GA
Date:
11/7/2026
5
5555555
Sarah and her team were great!
Trenton
Aurora
CO
Date:
11/7/2026
5
5555555
Diego is a class act. He provided outstanding service theoughout the whole process.
Rene
Brownsville
TX
Date:
11/7/2026
5
5555555
Lori - thank you and your team for such good work with my client. Your updates and follow- up were outstanding. The program to set up utilities was also amazing. Thank you again. Until next time!
Rich Meadows
Date:
11/7/2026
5
5555555
You're very fast and efficient when it comes to getting what I need. Youre quick with replies when I have questions and don't leave anything out
Akeila
Wichita
KS
Date:
11/6/2026
5
5555555
Ayuda mucho alas personas alograr sus
Eva
Rome
GA
Date:
11/6/2026
4
4444444
Ben is very pleasant and has a great personality. Very professional and knowledgeable. Always available and quick response for any questions
Susan
Deer Park
WA
Date:
11/6/2026
5
5555555
Mariah was very helpful and found ways to help when we thought it wasn't going to work. And she is fun and nice!
Kathleen
Washougal
WA
Date:
11/6/2026
5
5555555
Dusti was always avaialable to answer questions and ease nerves
Brittani
Phoenix
AZ
Date:
11/6/2026
5
5555555
Mike and team was incredibly responsive and turned around our financing incredibly fast. Communication was very effective.
Jacob
Madison
WI
Date:
11/6/2026
5
5555555
Chase has been so easy to work with. Very detail oriented and willing to answer any questions I had. 10/10 would recommend him and his team.
cassandra yager
Date:
11/6/2026
5
5555555
Holly was fantastic!!
Luke
Edgewood
WA
Date:
11/6/2026
5
5555555
Great communication and always available for questions with quick responses
Ross
Lawrence
KS
Date:
11/6/2026
5
5555555
5.0 Stars!
Daniele Walley
Date:
11/6/2026
5
5555555
Made everything really easy , and helped explain everything we needed to know
Kylie
West Valley City
UT
Date:
11/6/2026
5
5555555
What made it great working with you and your team was your patience, knowledge, communication, and genuine dedication to helping us. We never felt like just another client. We felt supported, cared for, and confident that we were in good hands.
Daniele
Monson
MA
Date:
11/6/2026
5
5555555
Mary was very thorough during my process. She was diligent requested necessary documentation to ensure my load approva. Mary encouraged me and available at any time I needed her.
Rasheedah
Mcdonough
GA
Date:
11/6/2026
5
5555555
Fast response time , super efficient and easy to work with
Brian
Raleigh
NC
Date:
11/6/2026
5
5555555
We are ahving trouble trying to get onto the portal to make loan payments as it requires a load id which we have had trouble finding
Christopher
Medical Lake
WA
Date:
11/6/2026
5
5555555
Bill and Kelsey make buying a house seem effortless! They are on top of everything needed and communicate all next steps leaving no question as to where we are in the process.
Ryan
Rogue River
OR
Date:
11/6/2026
5
5555555
Tara helped im every way possible. She helped even on her days off and late nights after I got off work. She definitely went out of her way to make things possible.
Klay
Lyman
WY
Date:
11/6/2026
5
5555555
Excellent follow through and a really friendly group to work with.
Jason
Canton
OH
Date:
11/6/2026
5
5555555
Easy to deal with.
William
Valley
AL
Date:
11/6/2026
5
5555555
Nicole was always easy to reach with questions, and was extremely thorough in her explanations of everything
Melissa
Rifle
CO
Date:
11/6/2026
5
5555555
Everything I needed to do get our loan was easy to understand, and I was never worried that we were ever missing anything or that something was going to 'fall through the cracks' with all the things we needed to accomplish. The communication was excellent, and I really did feel like your team cared about our home buying process! Thank you!
Kendra
Myerstown
PA
Date:
11/6/2026
5
5555555
5.0 Stars!
Joe Harvard
Date:
11/6/2026
5
5555555
There were many problems mostly with the buying and sellers agent along with the lawyers that made the experience terrible Chrissie was the only and I mean only reason this happened she was awesome.
Joseph
Dudley
MA
Date:
11/6/2026
5
5555555
Friendly and great communications.
William
Caldwell
ID
Date:
11/6/2026
5
5555555
Good communication
Suzanne
Roach
MO
Date:
11/6/2026
5
5555555
Susan is very responsive to any questions throughout the process!
Eric
Charlestown
MA
Date:
11/6/2026
5
5555555
the ability to get the job done at all cost
Dakota
Higginsville
MO
Date:
11/6/2026
5
5555555
good communication, good collaboration, kind people and very professional!
Anna
Olathe
KS
Date:
11/6/2026
5
5555555
Steve is patient and makes himself available for everything.
Kevin
Madison
AL
Date:
11/6/2026
5
5555555
Lori was in constant contact, keeping us fully informed every step of the way. She was very professional, knowledgeable, and it felt like she was truly in our corner cheering us on.
Ryan
Alexandria
VA
Date:
11/6/2026
5
5555555
Choose not to answer
Jacquelyn
Siren
WI
Date:
11/6/2026
5
5555555
They were with us every step of the way and always made sure we knew what was going on and what needed to be done. Everyone we worked with was amazing!
Emily Butts
Date:
11/6/2026
5
5555555
Was with us every step of the way and always made sure we knew what was going on
Emily
Moody
TX
Date:
11/6/2026
5
5555555
Good guidance, advice, and communication throughout.
Michael Marting
Date:
11/6/2026

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers