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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
My experience with the Fairway Home Mortgage company was great due to the service I received from Ms.Chanel and other important members of her team. I was served well with no complaints.
Shayla
Trotwood
OH
Date:
8/28/2026
5
5555555
We closed on the new house within 30 days from first contacting Jonathan.
Robert
Corpus Christi
TX
Date:
8/28/2026
5
5555555
Quick and active communication through the buying process along with being competitive on getting us the best interest rate.
Shawn
Forest Grove
OR
Date:
8/28/2026
5
5555555
Great communication, and prompt responses whenever questions were asked.
Jessica
Davenport
IA
Date:
8/28/2026
5
5555555
We had a great overall experience. Everything was explained and communication was excellen!
Patricia
State College
PA
Date:
8/28/2026
5
5555555
Autumn was amazing from the start to the closing on of our file! I will definitely be recommending her to my friends and family in the future!
Sawyer
Maynardville
TN
Date:
8/28/2026
5
5555555
Communication was great
Katty
Buckeye
AZ
Date:
8/28/2026
5
5555555
Very helpful, and an amazing person thankful for her helping me
Luis
Date:
8/28/2026
5
5555555
I can’t say enough good things about working with Braden Thibodeaux on my recent transaction! As the Realtor representing the buyers on this one, having a lender who is communicative, and cares about the clients makes such a difference and that is exactly what we experienced. Braden made the entire lending process smooth and stress-free. Communication was excellent from start to finish and questions were answered quickly. I always felt like we were on the same page. Most importantly, Braden went above and beyond to make sure my clients felt informed and taken care of throughout the process. It was such a pleasure working alongside someone who is so professional and invested in getting their clients to the closing table. I would absolutely recommend Braden to anyone looking for a lender who will work hard for them and make the home buying process a great experience! I look forward to working together again!
Sarah
Orange
TX
Date:
8/28/2026
5
5555555
Crystal made it great. showed me and helped me along the way along everything to move smoothly
Dalton
Hampton
VA
Date:
8/28/2026
5
5555555
He explained every step in great detail so my husband and I understood what to expect, documents need, time frame for closing, EVERYTHING! He is extremely friendly and such a great guy to work with! I will refer him to all of my friends and family! Such an amazing experience working with him! Thank you again Brandon!!!
Amy
Layton
UT
Date:
8/28/2026
5
5555555
Everything went so smooth and seemless i would highly recommend Fairway and Tara and her team
Dana
Douglasville
GA
Date:
8/28/2026
5
5555555
Everybody was very helpful and always positive in providing assistance!
Alexandria
Chatsworth
GA
Date:
8/28/2026
5
5555555
Ease of and availability for communication.
Meg
Fort Wayne
IN
Date:
8/28/2026
5
5555555
service and cummunications
Tolga
Fitchburg
WI
Date:
8/28/2026
5
5555555
helped me buy my house
Joshua
Stone Park
IL
Date:
8/28/2026
5
5555555
Michela made the entire process easier and not so stressful. She was very patient and helpful throughout the entire process. She was always there whenever I had questions. I knew that if I texted her or called her, that she would get right back to me within a few minutes and that was a big plus in terms of me closing the deal,
Sherri
Ramona
CA
Date:
8/28/2026
5
5555555
Terry was great with communicating with us through the entire process. He took a stressful event and made it easy and enjoyable.
Steven
The Villages
FL
Date:
8/28/2026
5
5555555
Lucky was very knowledgeable and patient with us. She answered every question we had and did so much behind the scenes to make our home buying process seamless for us.
Rene
Clifton
TX
Date:
8/28/2026
5
5555555
It was an easy and drama free experience.
Jeffrey
Montgomery
OH
Date:
8/28/2026
5
5555555
In Phil we trust! Thank you so much for all your help!
Jacquelyn
Boalsburg
PA
Date:
8/28/2026
5
5555555
There were so many members on the Fairway team that went above and beyond to help get me my loan. Everyone was always extremely helpful and available to answer my questions right away. Buying a home is a very stressful process and because of this well rounded team, they were able to make this process smooth for me, while it was very tedious for them. I am very very grateful for all the help and guidance I had. Would definitely recommend :)
Kaelynn
Date:
8/28/2026
5
5555555
There for us every step of the way. Streamlined everything and made the pre-approval and home buying my process so easy for us
Derrick
Oconomowoc
WI
Date:
8/28/2026
5
5555555
All of the people involved. They were very friendly and professional.
Louverne
Los Angeles
CA
Date:
8/28/2026
5
5555555
Everything is great
William
Akron
OH
Date:
8/28/2026
5
5555555
They were quick with everything, answered all my questions and helped me when i didn think I could get qualified.
Jaclyn
Safford
AZ
Date:
8/28/2026
5
5555555
Heidi was absolutely wonderful to work with! She was incredibly helpful, responsive, and thorough throughout the entire loan process. She made sure we understood everything along the way and was always available to answer our questions. She made what could have been a stressful process feel easy and smooth. We truly appreciate everything Heidi did for our family and would highly recommend her to anyone looking for a great loan officer!
Payton
Laveen
AZ
Date:
8/28/2026
5
5555555
The team's availability in making it simple for us to communicate with his team.
Luis
Austin
TX
Date:
8/28/2026
5
5555555
Nate was so friendly and was so helpful and was such a pleasure working with i I would recommend him to everybody I know everything wen so smoothly and we thank him so very much
Chad
Jamestown
ND
Date:
8/28/2026
5
5555555
Tom was always open to answer any of our questions and helped us get a competitive rate!
Jeffrey
Westampton
NJ
Date:
8/28/2026
5
5555555
love to work with Laura Franks and her team! They do an amazing job in communicating and sharing information every step of the way!
Rebecca
Copperas Cove
TX
Date:
8/28/2026
5
5555555
Made the process so easy for me,and was patient with me
Samuel
Portage
IN
Date:
8/28/2026
5
5555555
Easy process, great to work with!
Shelby
Gallatin
TN
Date:
8/28/2026
5
5555555
Constant communication to to get things done on botyone was very professional.
Kennard
Dixon
MO
Date:
8/28/2026
5
5555555
We never felt rushed as we asked questions and learned about the lending process. It was really helpful to go through documents at our own pace, Brandon was great a at explaining things and making sure we understood the details.
Gregory
Salt Lake City
UT
Date:
8/28/2026
4
4444444
Super friendly and easy to work with
Kimberly
Salem
OH
Date:
8/28/2026
5
5555555
Everything was communicated very well. Everyone was super helpful .
Santiago
Circle Pines
MN
Date:
8/28/2026
5
5555555
Steve was always available to answer questions and solve problems.
Thomas
Dewey Humboldt
AZ
Date:
8/28/2026
5
5555555
Justin is extremely knowledgeable, communicates well. Is solutions driven. He made the process very easy was there to answer questions as I had them, and was forward thinking to ensure things go well.
Paul
Ravensdale
WA
Date:
8/28/2026
5
5555555
Nate Driggers is one of the most professional people I have ever worked with. He explains everything and makes sure that you understand everything before moving forward. He works quickly and resonds in a timely fashion. He is also a very polite and well mannered person. I highly recommend him to handle your mortgage loan!
Billy
Louisville
KY
Date:
8/28/2026
5
5555555
Lori made my entire process easy and seamless . Her or her staff response time to my questions was excellent . Definitely the easiest finacing experience I've had
John
Millville
DE
Date:
8/28/2026
5
5555555
Sal was so present and accessible throughout the loan process. He answered any questions and kept us informed with each step. We've gone through this process many times before through other officers and I can say this experience was exceptional!
Krista
Dallastown
PA
Date:
8/28/2026
5
5555555
Even with a quick close, they got our loan ready and approved. No delays!
Benjamin
Broomfield
CO
Date:
8/28/2026
5
5555555
The loan process was easy and quick and the staff were all very responsive. The portal used was efficient and simple to use.
Scott
King George
VA
Date:
8/28/2026
5
5555555
Wasy and fast response
Stephen
Cascade
ID
Date:
8/28/2026
5
5555555
Bill was always available and made our process a breeze.
Liam
Indianapolis
IN
Date:
8/28/2026
5
5555555
Helped us navigate a challenging situation with strong communication, professionalism, and clarity.
Daniel
Waunakee
WI
Date:
8/28/2026
5
5555555
Steve was absolutely fantastic to work with. From start to finish, the entire process was seamless, with open communication, consistent check-ins, and clear guidance every step of the way. They were always responsive, knowledgeable, and available whenever I had a question. Having been through the mortgage process several times before, I can confidently say this was by far the easiest and most stress-free experience I’ve had. Steve made everything simple and straightforward, and I truly appreciated the level of service and personal attention they provided. I would highly recommend them to anyone looking for a mortgage team they can trust.
William
Farmingdale
NY
Date:
8/28/2026
5
5555555
Good communication.
Charles
Salem
OR
Date:
8/28/2026
5
5555555
Friendly and helpful great fried rice
Kristine
Indianapolis
IN
Date:
8/28/2026
5
5555555
Starting this process, I wasn’t sure what to expect or what to do, but Andy guided me through the entire process and made sure everything was easy and straightforward. He made what initially seemed complicated feel simple and manageable.
Lukabya
Kansas City
MO
Date:
8/28/2026
5
5555555
Crysta, is a professional on this field, kept me inform all throughout the process and made sure all my questions were answered. Always answered my calls. I'm glad I got to work with her and I do highly recommend her services
Simon
Windcrest
TX
Date:
8/28/2026
5
5555555
His responsiveness even when he was dealing with personal issues.
Joy
Social Circle
GA
Date:
8/28/2026
5
5555555
Just helping explain details on things I have never done before
Zachery
Linden
AL
Date:
8/28/2026
5
5555555
helpful! Easy to work with and great communication
Julie
Overland Park
KS
Date:
8/28/2026
5
5555555
The entire process was very easy and being a first time homebuyer, Chad did a wonderful job explaining what was being done and making sure I was up to speed on every step until the end.
Aaron
Saint Joseph
MO
Date:
8/28/2026
5
5555555
All the help you provided. Answered any and all questions in a timely and professional manner and very courteous.
Mario
Greensboro
NC
Date:
8/28/2026
5
5555555
Every thing was ready at closing
Lori
Waxhaw
NC
Date:
8/28/2026
5
5555555
Brandon helped me through a tough situation and went above and beyond to support my situition .
Jose
Los Angeles
CA
Date:
8/28/2026
5
5555555
fast communication and ready to provide documents and letters without much advance notice in order to prepare offers on homes
Fanny
Braintree
MA
Date:
8/28/2026
5
5555555
The clinet friendly proccess of doing the tasks
Garrett
Temple
TX
Date:
8/28/2026
5
5555555
Gina is the best
Ryan
Victorville
CA
Date:
8/28/2026
5
5555555
Bob was immediately responsive to all the questions I had and was really good about walking me thru all the steps of the process.
Casey
Crystal Lake
IL
Date:
8/28/2026
5
5555555
Dave Davis is the most knowledgeable person i ever dealt with. Very professional and always responsive. Anwsered every question i had. Thank you Dave!!!
Robert
Saint Augustine
FL
Date:
8/28/2026
5
5555555
This is my 4th house in my lifetime and by FAR this was the easiest loan purchasing process ever... I LOVED the communication between you and me whenever something was needed. I LOVED how nice you have been, and treated us with the most respect...
Joseph
Hubbard
TX
Date:
8/28/2026
5
5555555
Lacy was able to help us at every step of the loan process , even when we were a year out from being ready to move. She answered all of our many questions and helped us think through important details to figure out what was right for our situation. We really appreciate how attentive your team is and will continue to return for any mortgage needs.
Walter
Overland Park
KS
Date:
8/28/2026
5
5555555
Alyssa was great to work with. She was avalible at all times for our questions. She made the process very easy.
Kyle
Side Lake
MN
Date:
8/28/2026
5
5555555
She was very easy to work with & always got back to me fast!
Amy
King
NC
Date:
8/28/2026
5
5555555
Timeliness and communication was top tier - I was never left wondering what the go forward plans were and I felt Lucas had our best interests in mind every step of the way
Ian
Reading
MA
Date:
8/28/2026
5
5555555
second time working with you and you always exceed my expectations. you get Things done , You are prompt in responding with my queries . Will work with you in our future house transactions definitely.
Shirley
Louisville
KY
Date:
8/28/2026
5
5555555
In a very highly competitive market, Patrick did a great job of attempting to slow down the chaos to help educate and ensure all information was clear and concise. As a first time home buyer, theres a lot of unknowns, and Patrick did a great job in assisting with a smooth and easy process.
Nickolas
South Bend
IN
Date:
8/28/2026
5
5555555
You guys help me a lot with the paperwork
Herminio
South Elgin
IL
Date:
8/28/2026
5
5555555
I had an amazing experience working with Orlando. He was incredibly patient, personable, and always willing to go above and beyond to make sure I understood the process and felt comfortable every step of the way. He was always available to answer my questions and made what can be a stressful process feel smooth and manageable. I truly felt like he cared about my experience and wanted the best for me. I’m so grateful for all of his help, patience, and dedication. I couldn’t have asked for a better experience!
Tierra
Maryland Heights
MO
Date:
8/28/2026
5
5555555
Homebying can be extremely stressful, but your eager assistance and professional attitude answered every question, and addressed every concern we had. Your team was knowledgable and always treated us with a joyful demeanor.
Daniel
Amarillo
TX
Date:
8/28/2026
5
5555555
Brian was truly exceptional throughout the entire home-buying process. He was an excellent communicator, extremely knowledgeable, resourceful, and always willing to go the extra mile. He took the time to explain different loan options. We went through the cons and pros of some of the loan options and other first time home buyer assistance programs available for us like the MMP programs. He eventually helped me secure the best possible loan type that suit our needs and best interest rate available at the time. What really stood out was how helpful he was beyond just the loan itself. He recommended affordable options for other services I needed and provided excellent referrals, including trusted title companies. His guidance made the entire process much easier. Brian was always pleasant, warm, and patient, even when the pressure of approaching deadlines made things stressful for us. He was available day and night, including weekends, which made a huge difference. We had a very short and strict closing deadline, and he and his team delivered everything needed to get us to the closing table on time. He also has an outstanding support team. Everyone was professional, responsive, knowledgeable, and committed to providing excellent customer service. We truly appreciate you, Brian, and your entire team. Thank you for making what could have been a stressful home-buying experience a smooth and positive one!
Samuel
Silver Spring
MD
Date:
8/28/2026
5
5555555
Jason always answered the call when we reached out to him and was very responsive during the making offer timeline. He helped several times when we needed approval letters during the offer stages. without his quick response we may notnhave secure d the home we currently purchased if it wanst for his quick respons.
Wayne
Locust Grove
VA
Date:
8/28/2026
5
5555555
She was awsome to work with. Whenever I had a Question about anything she was always there. She is the sweetest person ever I would work with her everytime to buy a house. She always gave great advice and support as well I loved working with her.
Chance
Battle Mountain
NV
Date:
8/28/2026
5
5555555
Very easy to work with, responsive and accessible
Erich
Wilkinsburg
PA
Date:
8/28/2026
5
5555555
Ashley was amazing. she was friendly, professional and attentive to everything my wife and I needed. She was knowledgeable and prompt with the millions of questions thrown her way. Extremely grateful to have met and worked with Ashley Hickmon.
Thomas
Sedalia
MO
Date:
8/28/2026
5
5555555
Thank you for everything!
Dyna
Mount Vernon
OH
Date:
8/28/2026
5
5555555
It was such a smooth process start to finish everyone was kind, personal, and very knowledgeable of things. We felt very confident about everything and were grateful how quick our questions were answered
Jared
Sioux Falls
SD
Date:
8/28/2026
4
4444444
Prompt and helpful with questions and answered all questions
Danielle
Blooming Prairie
MN
Date:
8/28/2026
5
5555555
Rob was available whenever we needed him, he was also very quick to get everything handled for us making it a very pleasent experience.
John
Northborough
MA
Date:
8/28/2026
5
5555555
Artis and his team were quick to action we were already under contract using another lender that was fulfilling my clients expectations. and in less than 18 days, Team Alexander was able to prequalify and get my client through underwriting in time for our original closing date. No delays, no issues. Even a last minute question came up, not about lending, and Artis researched for us on the fly and found a solution He didn't have to do that research for us, but he did . A true full service experience with Artis and Team Alexander. Thank You Again!
Cheri
Temple
TX
Date:
8/28/2026
5
5555555
The team at your office are fantastic, always professional, and go out of your way to get things done. Both Lou and Joe showed a strong work ethic and ability to problem solve that is sorely lacking these days. We always enjoy working with you and know that you will do everything within your power to get things done right and on time. Thank you so much for all your help! We've used your services to buy three homes and would happily do so again if we ever purchase another property.
Nicole
Waleska
GA
Date:
8/28/2026
4
4444444
Clear and concise emails.
Alyssa
Hampstead
NC
Date:
8/28/2026
5
5555555
Todd was so awesome to work with, he made the whole process smooth and simple, I couldn't have asked for a better lender, he made us feel like we were in good hands
Ryan
Sandston
VA
Date:
8/28/2026
5
5555555
Mike was so attentive and informative through every step in the process. Thank you! I will be recommending Mike to my friends and family in the future.
Philippe
Salem
MA
Date:
8/28/2026
5
5555555
The video showing all The numbers and where the money was going
Nathan
Talladega
AL
Date:
8/28/2026
5
5555555
Gina was thoughtful, on top of the entire process and got me cleared to close at a record pace.
Jason
Prairie Village
KS
Date:
8/28/2026
5
5555555
Matt was very knowledgeable and helpful. He was very fast with responding to any questions I had during the homebuying process. He was very professional and efficient given the quick turnaround time for us and would recommend him to anyone in the homebuying process.
Austin
West Allis
WI
Date:
8/28/2026
5
5555555
The way I was explained when I had no clue about the informatio. explained details slow and with patience
Cynthia
Harlingen
TX
Date:
8/28/2026
5
5555555
Very straightforward process, Sarah was honest, fast and reliable. I expected everything to take much longer but she was very on top of everything and exceeded all of my expectations
Phillip
Waco
TX
Date:
8/28/2026
5
5555555
Great communication, great response time when I had questions and very detailed with the steps in the financing process. I never felt lost in the process. Thank you!
Brandon
Sugar Mountain
NC
Date:
8/28/2026
5
5555555
Communication, easy to understand software, great product
Richard
Star
ID
Date:
8/28/2026
5
5555555
Lori was very responsive and quick to answer any questions that I had.
Jacob
Richmond
VA
Date:
8/28/2026
5
5555555
Kathleen was extemely responsive and gave us amazing guidence through the whole process. She was informative and spent time on calls walking us through each step and answering all of our questions. She referred us to our home insurance provider, provided us with a fantastic attorney, turned around a closing date that was speedy and easy, and generally was prompt at providing pre approvals as needed for multiple homes. She also personally called the seller agent for our new home which we believe was a cruitial part of our offer being accepted. She was overall so pleasant and professional and made us feel the utmost comfort in who we were trusting our mortage with. We could not thank her enough!
Victoria
Dedham
MA
Date:
8/28/2026
5
5555555
Brad was easy to work with and had no problems communicating with him. However some staff members were slow to answer the phone, or return calls when we left voicemail.
Tammy
Hewitt
TX
Date:
8/28/2026
5
5555555
Everyone was professional and easy to work with. Any questions that I had were all answered . As a first time home buyer, the entire process was way easier than I expected because of how great your team was.
Isaac
Manila
AR
Date:
8/28/2026
5
5555555
Getting it all done in a timely manner
Chad
Jasper
TN
Date:
8/28/2026
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Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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No items found.

Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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