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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
The professionalism and knowledge that you provided were exeptional in our home buying experience. You answered all questions in a timely manner. You stated several times that you were very conservative with the pre-approval and that resulted in qualifying for the home a breeze.
Janice Deniece
Jefferson
GA
Date:
12/29/2025
5
5555555
Ashlee was always extremely helpful and responsive. She was always happy to answer questions and explain processes. I truly felt that she had our best interests at heart, which was so reassuring as a first-time homebuyer.
Katherine Thompson
Savannah
GA
Date:
12/29/2025
5
5555555
The level of communication and timely respons. Shea and his team will always be our go to for lending needs.
April N
Carnesville
GA
Date:
12/29/2025
5
5555555
The info she was providing me and always made sure I understand everything
Sharrell Markeyla
Virginia Beach
VA
Date:
12/29/2025
5
5555555
What made the overall experience just "OK" was just getting through and meeting all the governmental and financial institutional requirements. The reason why I said "OK" was not a fault of Fairway. It was the compressed time frame, approximately four (4) weeks, that made the process difficult. However, I am convinced that Fairway's attention to detail and experience got us through this process successfully in such a compressed time frame. Without Fairway's help I don't think we could have made it through the entire process in time to meet the required closing date. Fairway's KLynnTeam has the entire funding and closing process down to a science. Kimberly Lynn personally stayed on top of the entire process, at each step along the way, until we completed the entire funding and closing process. I whole heartedly recommend Kimberly and her KLynnTeam to get you through the funding and closing process successfully.
Daniel B
Monroe
WA
Date:
12/29/2025
5
5555555
Communication was exceptional.
Jefferey
Torrance
CA
Date:
12/29/2025
5
5555555
Communication
Terrell
Dyersburg
TN
Date:
12/29/2025
5
5555555
Joey was great to work with. He is very kind and down to earth. He made us feel like family. He also went above and beyond in making sure we got the best price point and benefits! Thank you Joey!
Jose Daniel
Mililani
HI
Date:
12/29/2025
5
5555555
Everyone at Fairway Mortgage made the whole home buying process easy and smooth. Very professional, highly recommend.
Mandala Joy
Clayton
NC
Date:
12/29/2025
5
5555555
Communication communicati best
Mariusz
Braintree
MA
Date:
12/29/2025
5
5555555
John is easy to communicate with and makes the financial process of buying a home smooth.
Tyler
Fredericksburg
VA
Date:
12/29/2025
5
5555555
Great communication and extremely friendly team!
Gabriela Luisa
Goodyear
AZ
Date:
12/29/2025
4
4444444
Timing was too long the first time I applied for the loan but considering my situation overall Fairway did a very good job the second time
Antoinette
Baltimore
MD
Date:
12/29/2025
5
5555555
Communication
Layton
Berthold
ND
Date:
12/29/2025
5
5555555
Walked us through any questions we had Helped us out during the holidays, which lead to us locking in an excellent rate
Bryan
Olathe
KS
Date:
12/29/2025
5
5555555
Very clear, communicative and helpful. Had very helpful suggestions to me as a buyer. Sergio felt like a partner the whole way through.
Erik
Campbell
CA
Date:
12/29/2025
5
5555555
_________________
Jayson Charles
Fort Worth
TX
Date:
12/29/2025
5
5555555
Chris made this process so quick and easy! I was always so impressed by how quickly he responded to my messages and he always kept us informed with everything happening. We couldn't have asked for a better company to work with!
Mackenzie
Mansfield
OH
Date:
12/29/2025
5
5555555
Honesty ,integrity and very helpful by Mr Ordonez and his entire team!
Raul
Brownsville
TX
Date:
12/29/2025
5
5555555
shane was very helping and knowelgable
Paul F
Eau Claire
WI
Date:
12/29/2025
5
5555555
Mr. Ordonez was on top of everything and would answer all our questions
RANDY LEE
San Benito
TX
Date:
12/29/2025
5
5555555
Danny and his team are fast and thorough! They are always looking out for when the best time to lock in the best rates . They are true professionals and treat you like family .
Cade
Plantersville
TX
Date:
12/29/2025
5
5555555
The process of buying a home went incredibly smooth and Ericka was always responsive and well
Meghan
Aurora
CO
Date:
12/29/2025
5
5555555
As an agent and buyer, working with Nathan and his assistant Parris was such a great experience. They guided me through every step of the process with patience and clarity, making sure I understood exactly what was happening and what to expect. What impressed me most was the speed and efficiency of the team. Through the application, underwriting, and clear to close it was all seamless and EASY. I even got to close a week ahead of schedule! If you’re looking for a lender who is knowledgeable and genuinely committed to your success, Nathan and Parris are your people. Highly recommend!
Jessica
Killeen
TX
Date:
12/29/2025
5
5555555
Just got stressed out alot.
David
Shippensburg
PA
Date:
12/29/2025
5
5555555
Service , attitude , knowledge , and efficiency of Miss Sharon and the team were 12/10!
Grant
Daphne
Alabama
Date:
12/29/2025
5
5555555
Chris did a terrific job supporting two Buyers with extremely differing levels of experience with the real estate / lending fields, one being a first-time buyer and the other owning several properties and working in the industry. He stayed actively involved throughout the application process, while Courtney did the bulk of the driving very well. We appreciated the complete list of documents needed at the start, the concise updated lists at conditional approval, and no additional last minute requests for documentation. To me this means we're working with a thoroughly experienced lending team, and I work with a lot! Thank you for financing our dream home, Chris and Courtney!
Angela
Kimberly
ID
Date:
12/29/2025
5
5555555
Fantastic customer service! Very friendly, kept in contact every step of the way. I would highly recommend her to anyone who is looking for a loan representative.
Stanley L
Canon City
CO
Date:
12/29/2025
5
5555555
Alisa always goes above and beyond in her ser levels but even better with her knowledge of the loan programs!
Jennifer
Sweeny
TX
Date:
12/29/2025
5
5555555
Always was there to answer any questions.
Elana
Clinton
MO
Date:
12/29/2025
5
5555555
Barry did all the work
Carol A
Center Point
TX
Date:
12/29/2025
5
5555555
Great communication and fast action!
Sarah Elizabeth
Basehor
KS
Date:
12/29/2025
5
5555555
Jeff took the time to answer any and all questions I had regarding real estate. He worked with me on an offer I received somewhere else & matched it. He was always very punctual for any calls we set up & happily informed me on questions i I had regarding this field of work & how things work. Overall, he just made it a very smooth transaction as a first time buyer & alleviated much of the stress. we will definitely use him in the future.
Cade
Sioux Falls
SD
Date:
12/29/2025
5
5555555
Good communication
Edgar
Charlotte
NC
Date:
12/29/2025
5
5555555
Shelbie is the BEST! She takes the time to explain everything to you clearly, is attentive and communicative, and is overall just a good human.
Renee
Austin
TX
Date:
12/29/2025
5
5555555
As a first-time home buyer, my fiancé and I had a lot of questions. Jamie was always available and made the process very easy to understand. She was very attentive and thorough. We had a great experience with her! I highly recommend Jamie. She was the best!
Jessica Lilian
Cumming
GA
Date:
12/29/2025
5
5555555
Chad is a pleasure to work with. Great work on keeping things moving smoothly.
Stephen
Valparaiso
IN
Date:
12/29/2025
5
5555555
Flawless REFI
Seth E.
Killeen
TX
Date:
12/29/2025
4
4444444
Very responsive with information needs/requests, but there was a mad rush to get documents signed in advance of the mortgage closing date which was unexpected.
Christopher S
Katy
TX
Date:
12/29/2025
4
4444444
David and his team were very responsive and easy to get in touch with. There was just way too much back and forth and e-signing of docs which may be how loans are done today or adding the bridge loan made it more complicated.
Chris
Birmingham
AL
Date:
12/29/2025
5
5555555
JP went out of his way to review all options and to run numbers in real time when things changed. He has a great customer focus mindset and had no hesitation in reaching out and discussing options.
Jose A
Pomona
CA
Date:
12/29/2025
5
5555555
did a great job and explaining everything that was going on and going to happen. He kept me up-to-date and on task.
Timm William
Lees Summit
MO
Date:
12/29/2025
5
5555555
Jay was an AMAZING Loan Officer and was always timely in his responses to all my questions and kept me well-updated throughout the entire process. He made the entire process easy, smooth and amazingly FAST! I would highly recommend Jay and his team when you're ready to buy a home!
Cheryl Ann
Jeffersonvlle
IN
Date:
12/29/2025
5
5555555
Louise was wonderful to work with and always went the extra mile to help us
Gail E
Feeding Hills
MA
Date:
12/29/2025
5
5555555
Jacob and his team made it so easy and simple from start to finish!
Mercedes
Mills
WY
Date:
12/29/2025
5
5555555
Great communication and very efficient work flow process.
Ghulam R
Westborough
MA
Date:
12/29/2025
5
5555555
Sara, made the whole experience great, from the first conversation, to closing. Sara is the best!!!
Lawrence Bernie
Rincon
GA
Date:
12/29/2025
5
5555555
Brian and his team made the process simple. We closed on time with no issues!
Carson
Brecksville
OH
Date:
12/29/2025
5
5555555
Sarae was always available and extremely helpful during the whole process
Lauren E
Warwick
RI
Date:
12/29/2025
5
5555555
I felt totally informed throughout the entire process. Great communication!
Shawna R
Kimberly
ID
Date:
12/29/2025
5
5555555
Justin Benge He is great
William S
Monroeville
AL
Date:
12/29/2025
5
5555555
Easy process
Brenin
Dewy Rose
GA
Date:
12/29/2025
5
5555555
We entered this process with lack of knowledge and hesitation as first time homebuyers after hearing stories from fellow friends about their lomg, stressful homebuying experiences. Jeremy and his team made our process unbelievably easy, smooth and fast. They responded to each and every question and concern quickly, open and knowledgeablely , while never leaving us feeling less than or doubting. They accommodated all communication methods at all times, any day..text, call, email, app.. on top of that, we had an every "Tuesday Update" call to keep us informed with everything going on during our loan process till the very end which helped keep nerves calm, especially during unwriting. Jeremy even took the time out of his day to personally come to our closing at our title agency even though we did an Eclosing on the lenders side, so it meant alot and again, calmed nerves during the final signatures. Ultimately Jeremy and his team went above and beyond of what we ever expected. There is no doubt we will be going back for his services in the future and will forever recommend his team.
Kevin
Goffstown
NH
Date:
12/29/2025
5
5555555
They were very great at communicating throughout the whole process.
Erin Harden
Chatsworth
GA
Date:
12/29/2025
5
5555555
Clear and timely communication
Patrick H
Middletown
DE
Date:
12/29/2025
5
5555555
Working with Luis was great. He was a huge help to me! Thank you so very much!
Janet Marie
Bradenton
FL
Date:
12/29/2025
5
5555555
Awesome experience
Lisa
Farmingdale
NY
Date:
12/29/2025
5
5555555
Kevin is very helpful and knowledgable!!
Max
Marietta
GA
Date:
12/29/2025
5
5555555
Jim and his team took the time to explain all my options. While we didn't end up qualifying for the Time To Own program like we initially planned, the team worked hard to adjust the numbers and they communicated effectively throughout the process. Jim was always available and I found it easy to talk through my questions with him.
Nicholas
Old Saybrook
CT
Date:
12/29/2025
5
5555555
Michelle handled the transaction professionally. Her knowledge of the business was exceptional. She was able to design a refinance loan to meet my criteria. We finished the procedure and we were approved in less than a week . What a great job. I would recommend her to anyone looking for a home loan.
Elliot Robert
Austin
TX
Date:
12/29/2025
5
5555555
Easy to contact, quick to respond, provided clear information, kept me on track through the process
Jennifer
Alpharetta
GA
Date:
12/29/2025
5
5555555
Made the process very easy. Open communication.
Steven
Lees Summit
MO
Date:
12/29/2025
5
5555555
Very responsive, easy to talk to and work with, quick to resolve anything! Great experience.
Jessica Lynn
Lenox
MA
Date:
12/29/2025
5
5555555
Always so helpful and responsive
Alexandra
Glastonbury
CT
Date:
12/29/2025
5
5555555
Communication was great throughout the process!
Randal C
Gainesville
GA
Date:
12/29/2025
5
5555555
Brittney and Sarah were highly attentive and responsive through the entire process. They made no inquiry feel like a burden and served us well from first day until closing. So thankful for their skills!!
Jennifer R
Colorado Springs
CO
Date:
12/29/2025
5
5555555
Fast, easy, and thorough service with the best possible fit for us!
Caleb Anthony
Salem
OR
Date:
12/29/2025
5
5555555
Response time was great
Brian
Oconomowoc
WI
Date:
12/29/2025
5
5555555
Matthew and the team were communitivie and efficient in getting everything in order in a timely manner. We had all our questions answered very quickly.
Kevin
Winder
GA
Date:
12/29/2025
5
5555555
Great communication, fast closing, super helpful.
Henry A
Buckeye
AZ
Date:
12/29/2025
5
5555555
Communiction through phone calls!!!
Jesse Allan
Spring Hill
FL
Date:
12/29/2025
5
5555555
You were always available when we had questions about the paperwork and process.
Jeremy
Puyallup
WA
Date:
12/29/2025
4
4444444
We had a very positive experience working with Mark. They were knowledgeable, responsive, and took the time to explain the loan process and answer our questions, which made a complex process feel manageable. Communication was clear and thorough throughout. From a personal preference standpoint, we tend to appreciate visual aids like charts or graphs to help compare options and track numbers, but this is simply how we best process information and not a shortcoming in their service. Overall, we would absolutely recommend them and are grateful for their professionalism and support throughout the process.
Justin J
Fort Wayne
IN
Date:
12/29/2025
5
5555555
very attentive, clear answers and exceptional attention
Marlen
Tucson
AZ
Date:
12/29/2025
4
4444444
Lindsay and her team were very print at getting the information out to us in a timely manor. She explained things and answered our questions.
Jeremy W
Fort Wayne
IN
Date:
12/29/2025
5
5555555
The process went very smoothly and you guys took the time to make sure I understood everything I was doing.
Emily
Moorhead
MN
Date:
12/29/2025
5
5555555
Jeff was very professional and helped me through the entire process of home mortgage. I really appreciate him walking me through each step.
Sheryl D.
Cicero
IN
Date:
12/29/2025
5
5555555
Always had a responce to your question the next day !!! Enen faster when it was crunch time.
Cynthia D
Somerdale
NJ
Date:
12/29/2025
5
5555555
Thanks for making this a seamless process to help us purchase our condo.
Austin Cole
Chicago
IL
Date:
12/29/2025
5
5555555
Rob helped us make sure we got the best deal, and went above and beyond to ensure our closing could happen on time
Donald
Richmond
VA
Date:
12/28/2025
5
5555555
Allison is thorough and still pleasant!
Denise E
Pike Road
AL
Date:
12/28/2025
5
5555555
flawlessly explained all aspects of the loan process as questions were asked
Connor
Junction City
KS
Date:
12/28/2025
5
5555555
Kelli was amazing!! She took the time to educate me on the entire process and worked with me despite my crazy hours. i could not have asked for a better person to work with when buying my first home.
Rylee Givens
Montgomery
AL
Date:
12/28/2025
5
5555555
Good communication, updating us frequently
Shelley
Omaha
NE
Date:
12/28/2025
5
5555555
It was easy
Camille
Golden
CO
Date:
12/28/2025
4
4444444
it was timely
Jeffrey Dale
Fargo
ND
Date:
12/28/2025
5
5555555
to get a hold of, easy to work with make sure everything got done.
James C
Bonner Springs
KS
Date:
12/28/2025
5
5555555
The people were nice and informative.
Kristina Marie
Monette
AR
Date:
12/28/2025
5
5555555
it was quick and the communication was good and effective.
Barak
Los Angeles
CA
Date:
12/28/2025
5
5555555
As first-time home buyers Amanda and I were unsure of what the home buying process would be. Tom took the time to explain the home loan process with Amanda and I ensuring he answered all our questions and made us both feel at ease with the process. In addition, Tom was always available by phone, text or email if we needed him. Tom also went above and beyond to ensure we had the best experience we could.
Michael
Houston
TX
Date:
12/28/2025
5
5555555
I had a solid experience working with Malcolm and his team; speedy communication, availability to discuss things outside of traditional business hours, explanation in response to various questions I had, etc. - would certainly work with him again.
Milad Emamian
Date:
12/28/2025
5
5555555
Speedy communication - I appreciated the generally quick turnaround times. Also, I appreciated that you took the time to explain various things to me as I asked about them.
Milad
Silver Spring
MD
Date:
12/28/2025
5
5555555
5.0 Stars!
Jarratt Enos
Date:
12/28/2025
5
5555555
Never once left with questions unanswered always there to help and quickly might i add
Jarratt Michael
Saint Francis
MN
Date:
12/28/2025
5
5555555
The team was incredibly kind and supportive throughout the entire process. They made sure we stayed on top of all our documentation so everything was in perfect order before closing on our new home.
Francisco
Houston
TX
Date:
12/28/2025
5
5555555
As a first-time homebuyer, I couldn’t have asked for a better experience. Shane was incredibly patient, knowledgeable, and supportive throughout the entire process. He always took the time to answer my questions and made sure I understood every step. I truly felt supported and confident working with him!
Caitlin Elizabeth
Black Canyon City
AZ
Date:
12/28/2025
5
5555555
Work with these folks. They are superb.
Laron Lemon
Date:
12/28/2025
5
5555555
Nick's communication was timely, informative, and easy to understand. if he did not have an answer he would find it for me. other lenders I spoke to prior to our engagement were predatory or aggressive. He did not pressure me once.
Laron
Murray
UT
Date:
12/28/2025
5
5555555
Scott worked with us all the way through. Scott and his team provided great service and assisted wherever we needed.
Bintia
Commercial Pt
OH
Date:
12/28/2025
5
5555555
Awesome communication. Answered questions professionally and explained in terms I could understand. Polite, professional, knowledgeable.
Rebecca
Wautoma
WI
Date:
12/28/2025

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers