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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
We finished on time
Aboubaker
Alexandria
VA
Date:
7/14/2026
5
5555555
Good communication
Eamonn
Jackson
NH
Date:
7/14/2026
5
5555555
The experience from beginning to end was 10/10 .
Laura
Goldsboro
NC
Date:
7/14/2026
5
5555555
Thanks to Chelsea for always being available for questions, communicated proactively and made sure we always knew what was going on.
Jo
Denver
CO
Date:
7/14/2026
5
5555555
Matt and his team really did an amazing job for me and my family. I have been working with Matt a couple times to find a home and he has help me prosper and steer me in the right direction to make it possible and he sure didn't disappoin. Thank you guys very much for all the hard work and for taking the time to help us get into our first home. Will keep the recommendations coming if I come across someone.
Justin
Luthersville
GA
Date:
7/14/2026
5
5555555
salma and her team were super helpful in helping me get preapproved and approved for a home. her team was able to explain everything to me and answered my questions when I wasn't sure of something. Will definitely recommend to all of my family and friends. made owning a home less stressful and the process super smooth!
Joanna
Midlothian
IL
Date:
7/14/2026
5
5555555
Thoroughly explained the process, what was needed, what to expect, and when/why certain fees/costs were incurred.
Braxton
Van Buren
IN
Date:
7/14/2026
5
5555555
The overall service was awesome
Eugene
Cape Girardeau
MO
Date:
7/14/2026
5
5555555
Matt's entire team was fantstic! Knowledgeable and helpful!
Danielle
New Fairfield
CT
Date:
7/14/2026
5
5555555
I honestly can't say enough good things about Andrea Kindley and her team at Fairway Independent Mortgage. Going into the home buying process, I truly didn't think buying a home was possible for me. It felt overwhelming, and I had so many questions. From day one, Andrea, Jessica, Kim, and the entire team made the process feel so much easier than I ever imagined. They were incredibly communicative, informative, and always took the time to explain everything. No matter when I reached out, their response times were unbelievably fast, and I always felt like I was a priority. They made what could have been a stressful experience feel smooth and manageable every step of the way. More than anything, they believed in me when I wasn't sure it could happen, and thanks to them, I'm officially a homeowner. If you're looking for a mortgage team that genuinely cares, works incredibly hard, and goes above and beyond for their clients, I cannot recommend Andrea Kindley and the Fairway Independent Mortgage team enough. Thank you, Andrea, Jessica, Kim, and everyone involved for making this dream a reality. I'll be recommending you to everyone I know!
Nicholas
Waxhaw
NC
Date:
7/14/2026
5
5555555
Thalisson has always been very responsive and available to answer any questions I had during the mortgage process
Daniel
Quincy
MA
Date:
7/14/2026
5
5555555
Easy to work with and helpful throughout the whole process
Izaac
Gilbert
AZ
Date:
7/14/2026
5
5555555
Transparency and fast responses
Nicholas
Iron Ridge
WI
Date:
7/14/2026
5
5555555
DJ was very knowedgable and helpful for us first time homebuyers. He walked through all of our questions and was excited to do so. He was very easy to get ahold of for the entire process! He worked hard to find us the best loan and rate! DJ was absolutely amazing to work with, we would 100% recommend him to everyone we know!
Alex
Sioux Falls
SD
Date:
7/14/2026
5
5555555
Quick and easy service
Ryan
Valdosta
GA
Date:
7/14/2026
5
5555555
Great communication, availability, responsiveness, friendliness and so easy to work with. Highly recommend!
Danielle
Erie
CO
Date:
7/14/2026
5
5555555
Stephanie was there to answer all of my questions quickly and provided clarity when I needed it. She made the process of purchasing a home smooth and seamless!
Fey
Fort Wayne
IN
Date:
7/14/2026
5
5555555
I always received quick responses to my questions, everyone was knowledgeable and friendly especially dealing with an out of stater.
Lisa
Lehigh Acres
FL
Date:
7/14/2026
5
5555555
Brandy and her team were awesome to work with. Super helpful and friendly, took time to explain everything and never got upset or annoyed with the hundreds of questions I asked which a few I am sure were repeats! I would suggest them to anyone looking to buy a house. This being our first house purchase they were great to work with and made it not as daunting of a task as it seems . Great team and excellent people! I would highly recommend them.
Lance
Junction City
KS
Date:
7/14/2026
5
5555555
Tasha was quick to answer questions and keep us updated as things moved along. We really felt like she worked hard to get us where we needed to be. Thank you, Tasha, for everything!
Traci
Cambridge
KS
Date:
7/14/2026
5
5555555
Nickie was amazing . Her communication, expertise, and attitude were so helpful throughout this process. She made this really stressful thing not be so stressful. Highly recommend and a great asset to your team, you can tell she really cares and goes above and beyond
Nicole
Boise
ID
Date:
7/14/2026
5
5555555
How fast you & your team responded to my questions. How quickly you processed my loan. I could've closed sooner if the seller had been amenable. Dealing with Fairway was so much easier than Chase, who handled my last two loans.
James
Valparaiso
IN
Date:
7/14/2026
5
5555555
Responsiveness and willingness to be helpful when we had questions about the process along the way .
Peter
Minneapolis
MN
Date:
7/14/2026
5
5555555
Really awesome communicatio, when I first talked with Nathan I was personally under the assumption I couldn't afford to get into somewher. He made the process super easy and straightforward.
Lane
Sterling
CO
Date:
7/14/2026
5
5555555
Great communication
Vincent
Aurora
OH
Date:
7/14/2026
5
5555555
Quick professional service!
Paul
Simpsonville
SC
Date:
7/14/2026
5
5555555
Jaime Winchell
Michael
Mills
WY
Date:
7/14/2026
5
5555555
The professionalism threw the intire process was top shelf to say the least youall made everything fall right in place at a fast pace! Was unbelievable how painless youall made each step! Thank you big time!!
Jonathan
Lewisburg
TN
Date:
7/14/2026
5
5555555
Mike made the process very easy
Gregg
Delray Beach
FL
Date:
7/14/2026
5
5555555
the Team was very responsive
Renata
Hoover
AL
Date:
7/14/2026
5
5555555
Lori was absolutely wonderful to work with throughout my home loan process. She stayed positive, encouraging, and patient every step of the way. Whenever a challenge came up, she took the time to explain my options clearly and helped me navigate each obstacle with confidence. She never made me feel overwhelmed—instead, she always reassured me that we would find a solution and kept me moving forward. Her communication was excellent, she responded quickly, and she truly cared about helping me succeed. Thanks to her guidance and support, what felt like a stressful process became one I felt I could get through. I’m incredibly grateful for everything she did and would highly recommend her to anyone.
Saron
Portland
OR
Date:
7/14/2026
5
5555555
Clear communication and explanation of details. Everyone was knowledgeable and extremly kind!
Spencer
Topeka
KS
Date:
7/14/2026
5
5555555
Very responsive & helpful
Jennifer
Sharpsburg
GA
Date:
7/14/2026
5
5555555
Keith took the time to educate me and was available to me whenever I needed him. I trusted his expertise and that he was looking out for my best interests.
David
Kent
WA
Date:
7/14/2026
5
5555555
Jack was informative and picked up the phone whenever we had questions
Keegan
Chicago
IL
Date:
7/14/2026
5
5555555
Communication, answering questions
Victoria
Halethorpe
MD
Date:
7/14/2026
5
5555555
Kayla went above and beyond to help us get our home !!! Thank you for everything!
Jaime
Cleveland
TX
Date:
7/14/2026
5
5555555
We were able to close on our desired date, great communication, quick process, and got us locked in at a great interest rate.
Jodi
Mandan
ND
Date:
7/14/2026
5
5555555
Very fast, helps us with any questions we had, very satisfie!
Ada
Leeds
AL
Date:
7/14/2026
5
5555555
It was so easy. the app made it clear what documents were needed and could be completed immediately on both ends.
Jaclyn
Manila
AR
Date:
7/14/2026
4
4444444
Nice work on a quick loan process, thank you.
Greg
Hutto
TX
Date:
7/14/2026
5
5555555
Justin and his team kept me in the loop every step of the way, letting me know what was needed before I had to ask. They made the whole process seamless!
Courtney
Worcester
MA
Date:
7/14/2026
5
5555555
Quick and responsive.
Kaley
Laramie
WY
Date:
7/14/2026
5
5555555
Service and responsiveness.
Karli
La Grande
OR
Date:
7/14/2026
5
5555555
Kevin gave us -as new home buyers -insight into the process so that we were not operating completely blind. He was always available to talk through situations, concerns and conflicts. Kevin also went above and beyond to step in and make sure the other functions of our team were working correctly. Kait and I are extremely appreciative and grateful for Kevin's efforts in getting us to the finishline.
Colman
Hopewell
NJ
Date:
7/14/2026
5
5555555
The employees made it super simple and easy for me while Going through the steps and process of the loan application!
Britt
Paragould
AR
Date:
7/14/2026
5
5555555
attention to our needs was way beyond what our expectations were, good customer service is hard to find these days and you guys went above and beyond thank you again so very much. The service and funding an approval was super fast. Just great overall experience.
Thomas
Marshall
TX
Date:
7/14/2026
5
5555555
It was really easy
Joshua
Racine
WI
Date:
7/14/2026
5
5555555
Mindy took great care of my wife and I. She responds quick, has great depth of expertise, and puts her clients interests first!
Levi
Harrison
OH
Date:
7/14/2026
5
5555555
Byron is an awesome guy and even better loan broker he goes above and beyond even on his days off to help make sure my issues and needs were met!
Jameson
Red Bluff
CA
Date:
7/14/2026
5
5555555
I was glad that we found a low doc loan.
Tracy
Sacramento
CA
Date:
7/14/2026
5
5555555
The whole team was very responsive and extremly diligent. They made the homebuying process so smooth and easy for us as first time homebuyers. we got a great rate and loved everything about how they handled the process. we had virtually no hiccups and the underwriting team is fast and know how to close! Thank you all!
Jonathan
Springfield
TN
Date:
7/14/2026
5
5555555
You and Christina were absolutely fantastic and answered all of our questions.
Matthew
Avon
IN
Date:
7/14/2026
5
5555555
I loved how I felt informed the entire time by Becky and her team. They made the home buying process much smoother, and helped me put my worries at ease. Whenever I had questions or concerns, they would happily answer. They also shared in my frustration with understanding at some of the tomfoolery that happened. Overall, they made me feel seen and understood. I truly appreciate the time and care that they put in.
Katelyn
Streamwood
IL
Date:
7/14/2026
5
5555555
Tyrell is AMAZING
Cassie
Powell Butte
OR
Date:
7/14/2026
5
5555555
Dana was superior! She 100% went above and beyond for me. I will recommend her to everyone and I personally will never use anybody but Dana. I can't even put into words how outstanding she is!!
Dian
Strasburg
CO
Date:
7/14/2026
5
5555555
Being a new experience for me and my Fiance to buy a house, James helped us understand and feel comfortable moving forward and to be confident in our future. James was always available and would provide updates without being asked. His predictions were accurate and so me and my Fiance were never blindsided or suprised with final document figures.
Dillon
Houston
TX
Date:
7/14/2026
5
5555555
Very responsive and explained the process well and how the process works.
Krystal
Greenfield
WI
Date:
7/14/2026
5
5555555
I would say that throughout the homebuying process, working with Burt was the easiest and most stress free part. He was responsive, knowledgeable, open to taking time to answer questions and heard me throughout. I have zero complaints and only compliments for Burt.
Ian
Oakley
UT
Date:
7/14/2026
5
5555555
Jonathon took the time to answer any questions I had throughout the entire process and always explained in detail making sure I was comfortable and knowledgeable. The team did their best in making sure all my wants and needs were met.
Casandra
Waco
TX
Date:
7/14/2026
5
5555555
Prompt and personlalized service.
Eric
Laramie
WY
Date:
7/14/2026
4
4444444
First thing is buying a house using the app is rediculaous. The constant alerts in the app suck, then when you go to the app it says there is nothiung to sign, untill you find out some things are on a second loan that you have to drill down to find the alets. I have no connection to anyone in the office. I sent the same documents multiple times, and all this uncertainty of will this help or hurt getting our home purchswe finaced. Having to do approvals of documents on two loans in the app that can't see each other is crazy. the app should be smart enough to take me to something that needs approved. Carrie is not the problem that app gives you access to the home buyer without being user freindly. I am greatful that we were approved, but we had no idea that this program we used was avalible to us, what the rules to use the program entail.
Michael
Nampa
ID
Date:
7/14/2026
5
5555555
Persistence and patience!
TROY
Decatur
AR
Date:
7/14/2026
5
5555555
Going above and beyond to assist us with any questions and concerns. Rob made himself available to answer questions during his own family time during vacation and that speaks volumes of his work ethic . Making sure we felt comfortable and well educated prior to making major decisions and we felt like we were family. Would recommend everyone to Rob and his team with confidence ! 100/10
Tiago
Fall River
MA
Date:
7/14/2026
5
5555555
Communication is one of the most important aspects to any business transaction and Tim's team has this mastered! Along with their knowledge and patience in guiding clients through the process, you couldn't find a better team to take your client through the home mortgage process.
Sherri
Weatherford
TX
Date:
7/14/2026
5
5555555
James is very organized and detailed He truly made our process so easy and quick We had no issues because he is so knowledgeable and handled everything for us in a timely manner I can't rave enough about how awesome James is !!
Tyra
Houston
TX
Date:
7/14/2026
5
5555555
Shelley was easy to work with, up front and transparent with nothing hidden, connected well. Everything just went really smoothly.
Kristen
Little Elm
TX
Date:
7/14/2026
5
5555555
Mr. Nevarez showed great knowlede and experience doing this. Him and his team answered all my questions in a timely manner. It was a friendly enviornment making it easy to discuss questions and progess. Overall great experience.
Samuel
Madera
CA
Date:
7/14/2026
5
5555555
Great communication and Daniel is very knowledagble and explained everything well.
Trisha
Arlington
WI
Date:
7/14/2026
5
5555555
Andy was on top of the situation the whole time he was very communicative And was ready to adapt throughout the whole process
Andrew
Independence
MO
Date:
7/14/2026
5
5555555
Smooth process, very friendly, trustworthy and dod not feel pushed at all for anything. Coordination was great woth everyone involved, transparency was great and speed at which we moved waa great!
Saurin
West Windsor
NJ
Date:
7/14/2026
5
5555555
fast and consistent communication no matter the time of day
Peter
Boise
ID
Date:
7/14/2026
5
5555555
I really appreciated the consistent flow of communication as well as the willingness to help teach me about this this process.
Denise
Cleburne
TX
Date:
7/14/2026
5
5555555
Alan was generous with his time and answered every question we had. The process was easy!
Anita
Denver
CO
Date:
7/14/2026
5
5555555
was so attentive, considerate, detail oriented, and so helpful throughout our entire mortgage application process. I cannot say enough good things about him, and I want to thank him for helping us in obtaining our new home.
Valerie
Casselberry
FL
Date:
7/14/2026
5
5555555
Doug was very attentive throughou. he delivered on every promise. This was such a snooth and easy process.
Casey
Noblesville
IN
Date:
7/14/2026
5
5555555
Despite a short deadline and an unusual situation for us, Mark and his entire team worked incredibly hard to make sure we were fully supported
Jeffrey
Fort Wayne
IN
Date:
7/14/2026
5
5555555
Mark had great communication and very knowledgeable. Answered all our questions
Adam
Kewaskum
WI
Date:
7/14/2026
5
5555555
Mike is really good and consistent communicator. He made sure we knew what was happening every step of the way.
Sheryl
Westby
WI
Date:
7/14/2026
5
5555555
Communication and the willingness to answer all our questions
James
Bowie
MD
Date:
7/14/2026
5
5555555
I had the privilege of working with Lori, and I couldn't be happier with the experience. From day one, Lori guided me through every step of the process. Her communication was outstanding, she was always available to answer my calls and took the time to address every question and concern I had. Lori went above and beyond to make sure I received the best possible deal and that everything went smoothly from start to finish. Her professionalism, dedication, and genuine care made what could have been a stressful process feel easy and seamless. I would recommend Lori a million times over to anyone looking for a knowledgeable, trustworthy, and reliable broker/mortgage advisor. She is simply the best! Alnie
Alnie
Denville
NJ
Date:
7/14/2026
5
5555555
Kelly provided lots of information during the process, including next steps and what to expect. This wasn't our first home purchase, but the information she provided was definitely would have been nice to know the first time around.
Glen
Topeka
KS
Date:
7/14/2026
5
5555555
Mendy was so great with communication and explaining things to us. We appreciate her hard work and ability to work with us and all of our questions.
Ciera
Justin
TX
Date:
7/14/2026
5
5555555
The ongoing communication was fabulous! Also, the commitment to helping us secure an interest rate that worked for us was beyond typical!! We truly appreciated the expertise and service!
Debra
Grand Junction
CO
Date:
7/14/2026
5
5555555
Holly made the process easy and smooth. We would highly recommend her. process with Holly was smooth and easy. Would h
Kimberly
Chandler
AZ
Date:
7/14/2026
5
5555555
The ease of communication and willingness to provide information made the entire experience exceptional. I never felt like I was speaking to someone who was simply conducting business. Instead, it felt like I was calling a knowledgeable friend who always had the answers and then some. Jenna's professionalism, patience, and genuine desire to help made the process smooth and enjoyable from start to finish. Thanks for always being available too.
Letrey
Jacksonville
NC
Date:
7/14/2026
5
5555555
Timely service and ease of doing paperwork online.
Larry
Trussville
AL
Date:
7/14/2026
5
5555555
She communicated effectively and answered any questions I had. Made the whole process easier and took away some of the stress of buying a home.
Alexis
Shreveport
LA
Date:
7/14/2026
5
5555555
Clear communication, answered all questions
Matthew
South Saint Paul
MN
Date:
7/14/2026
5
5555555
Mrs. Allison's overall knowledge of the buying process made my life extremely easy and worry-free. In addition, I appreciate that Mrs. Allison was very direct, which made me feel comfortable trusting her knowledge, wisdom, and recommendations. When I purchased my first residence, it was a horrible experience with the lender, which left me walking away from the closing table with a house but very little excitement. Nevertheless, Mrs. Allison walked me through the process from start to finish. Once I approached the closing table, there were no surprises; everything was just as she said, and for that I am grateful. I would recommend Fairway Home Mortgage, with emphasis on Mrs. Allison's services. AWESOME EXPERIENCE ❗️
Jacoby
Montgomery
AL
Date:
7/14/2026
5
5555555
Quick responses, always available, went above and beyond to educate me on the process on closing, happy to run numbers on multiple homes until I found the home for me. I felt genuine excitement from Kayla and her team for me on closing on my new home!
Bailey
Conroe
TX
Date:
7/14/2026
5
5555555
Timely communication
Mary
Canton
GA
Date:
7/14/2026
5
5555555
Communication Great attitude Character Hard work
Daniel
Kelso
WA
Date:
7/14/2026
5
5555555
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Colin
Windham
NH
Date:
7/14/2026
5
5555555
Michelle was so helpful, explained the process so we understood, always available and offering her availability if we had concern. She is an asset to her company and a delight to work with. Highly recommend Michelle!
Marsha
Shawnee
KS
Date:
7/14/2026
5
5555555
Quick and easy
Justin
Tahoka
TX
Date:
7/14/2026
5
5555555
Very informative no rush waited until rates were as low as possible
Steven
Lake Oswego
OR
Date:
7/14/2026
5
5555555
I cannot thank Victor, enough for all the help, patience and support throughout my home-buying journey. I just started a new job, and balancing work while purchasing a home was incredible stressful. There were many moments when I felt overwhelmed, but Victor and his team were always patient, and willing to answer every question I had.
Mariella
Hopatcong
NJ
Date:
7/14/2026
5
5555555
Nate stuck with us for over two years and was extremely helpful the whole way through the process.
Ian
Thomasville
PA
Date:
7/14/2026
5
5555555
Always staying in communication and always having knowledge about this kind of deal
Hunter
Watertown
SD
Date:
7/14/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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