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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Julie stuck with me for a few years, checking in on my situation and always checking to see when the time was needed to get started on my refinance or hold off. She made herself available to answer questions and give feedback when needed, even on the weekends. Julie made the process of my situation/refinance go smoothly and if there was a hiccup, she responded in a timely mannar to make sure I/it was taken care of as soon as possibe.
Katharine
Colorado Springs
CO
Date:
9/21/2026
5
5555555
Bryant was very patient and helpful during the entire process. I had a few questions, and Bryant always responded in a professional and timely manner. Great service all around!
Jason
Fishers
IN
Date:
9/21/2026
5
5555555
Easy to understand everything got us through the entire process very quickly and professionally Nike has also tak the time to put his personal opinion into everything I asked thank you Nike ⭐️👍⭐️
Caleb
Crystal
MN
Date:
9/21/2026
4
4444444
How clear you were with things and being able to answer all our questions and work with us through things
Spencer
Chippewa Falls
WI
Date:
9/21/2026
5
5555555
2-4-6-8 Who do we appreciate, TINA RYAN! Tina is knowledgeable, informative, patient and works hard. We cant say enough positive things about her, and look forward to working with her again in the future. The Burdens
Kimberley
Mesa
AZ
Date:
9/21/2026
5
5555555
You guys helped us every step of the way. Were available when needed! Reached out to us with any and all updates or requests needed.
Annette
Wahpeton
ND
Date:
9/21/2026
5
5555555
The entire team was fantastic and very communicative and very thorough and very knowledgeable. Thank you so much for the help.
Patrick
Leland
NC
Date:
9/21/2026
5
5555555
Bailey was an absolute joy to work with! As first-time homeowners, it was a confusing and stressful experience, but Bailey was so kind, patient, and beyond helpful. He was always quick to respond and would always slow down and explain any aspect of the homebuying process that we didn't understand. I felt like he was always on my side and I truly don't think we would have successfully bought our home without his help! I 100% recommend working with Bailey!
Ansley
Date:
9/21/2026
5
5555555
Kelly was extremely personable and informative throughout the entire process
Amy
Summerville
SC
Date:
9/21/2026
5
5555555
Bailey was always very fast to respond, even on weekends/evenings/holidays. He was also so kind and patient and willing to explain anything we didn't understand.
Ansley
Sylva
NC
Date:
9/21/2026
5
5555555
Michele was a pleasure to work with from start to finish. She was responsive, clear, patient , and she made the whole process feel far easier than I expected. I would recommend her to anyone
Julissa
Tampa
FL
Date:
9/21/2026
5
5555555
U did a great job getting us approved for a loan
Buck
North Platte
NE
Date:
9/21/2026
5
5555555
Brandi made it very stress-free with her constant communication and clarity of the situation.
Brent
South Jordan
UT
Date:
9/21/2026
5
5555555
thr responsiveness and ease of process
Tammy
Dumfries
VA
Date:
9/21/2026
5
5555555
Brian kept the communication at the appropriate level. He was responsive and eager to help us keeping our application stress-free! I appreciated his style!
Catherine
Saint Charles
MO
Date:
9/21/2026
5
5555555
Everyone was so helpful - names of folks I know were great were Julie and Courtnie. Really appreciated quick replies, good information, and availability to answer any questions we had. The app was helpful, but nice that we didn't *have* to use it exclusively. Not only was the process supportive and smooth, but we were able to do a good amount of paperwork in advance of closing to make closing far faster than expected.
Sarah
Indianapolis
IN
Date:
9/21/2026
5
5555555
The team was patient with me and was quick to respond.
William
Anderson
IN
Date:
9/21/2026
5
5555555
Brian Klouthus has been an exceptional guide as a first-time homebuyer. He provided comprehensive explanations and guidance throughout the entire process, ensuring that I felt thoroughly informed about all the paperwork involved. While the documents can be overwhelming, Brian’s expertise helped me comprehend each one. If I were to consider purchasing a home again, I would undoubtedly seek Brian’s assistance.
Jonathan
Colorado Springs
CO
Date:
9/21/2026
5
5555555
Josh was fantastic! Made it easy, simple, and as stress free as possible.
Kealen
Star
ID
Date:
9/21/2026
5
5555555
I had a great experience working with this agency on my ADU loan. From start to finish, they were responsive, efficient, and really stayed on top of the entire process. I always felt like I knew what was happening and what the next step would be. What I especially appreciated was how available they were whenever I had questions. Even after normal business hours and on weekends, I received prompt responses, which meant a lot to me. They made what could have been a stressful loan process feel much easier and kept everything moving forward. I truly appreciated their professionalism, communication, and follow-through. Based on my experience, I would definitely recommend them to anyone looking for help with an ADU loan.
Guillermina
Rancho Cucamonga
CA
Date:
9/21/2026
5
5555555
Everything went according to plan good communication.
Tanya
Glendale
AZ
Date:
9/21/2026
5
5555555
NANANANANANA
Ion
Redmond
WA
Date:
9/21/2026
5
5555555
Fast, efficient, friendly, made the process of purchasing my first home not even remotely as intimidating as I was expecting. Thank you to the whole team!
Eric
Fairfax
VT
Date:
9/21/2026
5
5555555
excellent communication and use of technology. Great, friendly and professionally skilled staff.
Steven
Sugar Mountain
NC
Date:
9/21/2026
5
5555555
Everything. Thanks for your hard work, persistence, and great communication. We appreciate you!
Thomas
Searsmont
ME
Date:
9/21/2026
5
5555555
Suzanne was truly the person who saved our home purchase and made what felt impossible actually happen. She stepped into a deal that was quickly falling apart, took control, and somehow got us approved and to the closing table on an incredibly tight timeline. She and her entire team worked tirelessly, communicated every step of the way, and never made us feel like our situation was too complicated or our timeline too crazy. Suzanne was our true north star throughout the process, and we will be forever grateful for the expertise, persistence, and genuine care she and her team showed our family.
Brett
Lakewood Ranch
Florida
Date:
9/21/2026
5
5555555
The communication from everyone we interacted with was fantastic.
Richard
Weston
VT
Date:
9/21/2026
5
5555555
Brian and his team walked me through my first homebuying journey. They are extremely helpful and resourceful. Brian gaves good advices from the client's perpective. I will use their service again if I am buying in the future!
JAI
Milwaukee
WI
Date:
9/21/2026
5
5555555
Easy to work with, fast and answered all my questions in a very timely manner
Devin
Bonner Springs
KS
Date:
9/21/2026
5
5555555
Everyone was exceptionally professional and very kind.
Paul
Fort Lauderdale
FL
Date:
9/21/2026
5
5555555
clear and quick communication. Always had our best interest in mind.
Andrew
Sterling
VA
Date:
9/21/2026
5
5555555
all staff was friendly and knowledgeable . Everything was thoroughly explained and i liked all documents were in the app to have buyers e sign. if I had questions everyone was supportive and answered all questions .
Shelby
Columbia
CA
Date:
9/21/2026
5
5555555
Jenna hours above and beyond to help you every step of the way
Maureen
Jacksonville
NC
Date:
9/21/2026
5
5555555
Klara helped make our loan process go smoothly
Makala
Harvard
IL
Date:
9/21/2026
4
4444444
Was very helpful at assisting and explaining everything to me.
Kathlyn
Cloquet
MN
Date:
9/21/2026
5
5555555
Quick, easy, simply. Willing to help when problems came up. The want to fix things and get paper work done on time. Couldn't ask for anything more.
Taft
Jacksonville
FL
Date:
9/21/2026
5
5555555
Communication - Tim was always immediately available to answer my many questions.
John
Lawrence
KS
Date:
9/21/2026
5
5555555
Aaron was super responsive and very helpful in answering any questions we had (which we had a lot as first time home owners) and explained everything to us, something multiple times because we didn't understand still.
Campbell
Chicago
IL
Date:
9/21/2026
5
5555555
Easy to deal with and fast.
Daniel
Helena
MT
Date:
9/21/2026
5
5555555
Very efficient, A+ communication, and 100% trustworthy advisor and loan officer ,
Nathan
Denver
CO
Date:
9/21/2026
5
5555555
Great communication .
Monica
Garfield Heights
OH
Date:
9/21/2026
5
5555555
Patient and helpful. Worked me threw everything. Even when I was losing hope. She understands a veteran with ptsd. Very satisfying.
Glenn
Humboldt
TN
Date:
9/21/2026
5
5555555
Working with Anne was easy and she was very communicative and quick to respond to any questions or requests
Kevin
Ridgewood
NJ
Date:
9/21/2026
5
5555555
Having competitive rates and great communication !
Natalia
Temple
TX
Date:
9/21/2026
5
5555555
We had a different lender prior to using Jonathon and Fairway. They kept asking for more task to be completed, more money, couldnt give us an estimate on clear to close so we decided to switch. Jonathan and his team took over and got us clear to close with no more hoops to jump through! It was a breath of fresh air after what we dealt with. I will be recommending them to everyone I can!
Trey
Burlington
TX
Date:
9/21/2026
5
5555555
Stress free Love the team
Ann
Waco
TX
Date:
9/21/2026
5
5555555
Walter and his team were great throughout the entire loan process. They were always available to answer any questions or address any concerns. Purchasing a home can be stressful, but Walter and his team made the process feel seamless and easy from start to finish. I truly appreciated their communication, professionalism, and guidance throughout the entire process.
Kathryn
Vestavia
AL
Date:
9/21/2026
5
5555555
Todd is always available, I can text him any questions and he is so quick to respond, and so knowledgable!
Kelly
Belton
MO
Date:
9/21/2026
5
5555555
Always available and great communication throughout the process
Michael C
Ewa Beach
HI
Date:
9/21/2026
5
5555555
The attentiveness of everyone I dealt with was great, a true reinforcement of my time working there
Gordon
South Burlington
VT
Date:
9/21/2026
5
5555555
Meggan was the single greatest resource throughout the home buying process. I learned more from her than I did from all other sources combined. She is a truly exceptional mortgage broker, and I will use her for all real estate transactions as long as she is in business. She's helpful, responsive, thoughtful, and a subject matter expert who knows her craft. 1000/10 would recommend her to anyone looking to buy or finance a home
Eric
Littleton
MA
Date:
9/21/2026
5
5555555
it went so fast and easy and everyone was so helpful and nice
Teresa
Lewisburg
TN
Date:
9/21/2026
5
5555555
Mr. Barry Peters was incredibly knowledgeable and welcoming upon first meeting with him. He helped us throughout the entire loan process and explained everything in a way we could understand as first time home buyers. We also feel as if he went out of his way to get us the best possible deal and was completely set up for success. We felt right at home before we ever actually had our house.
Trenton
Philipsburg
PA
Date:
9/21/2026
5
5555555
very nice to work with.
Jeffrey
North Huntingdon
PA
Date:
9/21/2026
5
5555555
I was thoroughly impressed by the team’s commitment to excellence throughout this process. What made my experience exceptional was their fast, positive communication and remarkable efficiency. They kept me informed at every stage, and their ability to execute the process quickly and effectively made a significant difference.
Mia
Summerville
SC
Date:
9/21/2026
5
5555555
Very thorough with great communication! Everything was completed in a timely manner
Emma
San Antonio
TX
Date:
9/21/2026
5
5555555
Very easy!
Edward
Indianapolis
IN
Date:
9/21/2026
5
5555555
I had a complicated situation and Sarah helped make it work.
Cori
Ogden
UT
Date:
9/21/2026
5
5555555
Jacob was amazing through out the whole process! He answered all of questions no matter the time of day and helped us understand everything so easily!
Caitlynn
Casper
WY
Date:
9/21/2026
5
5555555
You helped me with a situation I was unfamiliar with and made it easy to understand. I can live next door to my mom and that gives me great peace of mind as she ages.
Suzanne
Broomfield
CO
Date:
9/21/2026
5
5555555
Quick response to questions. Highly knowledgeable .
Paul
Lawrence
KS
Date:
9/21/2026
5
5555555
Having the ability to call whenever we needed help, knowing exactly what to expect at all times and having someone To walk us through the whole thing
Devin
Casper
WY
Date:
9/21/2026
5
5555555
I had a great experience working with my lender and his team, especially Lorna and Becky. They were very professional, helpful, and responsive throughout the entire process. They explained everything clearly, answered all of my questions, and kept me informed every step of the way. They made the entire process much easier and less stressful than I expected. I truly appreciate their dedication, patience, and excellent service. I would definitely recommend them to anyone looking for a reliable and professional lending team.
Manuel
Fort Smith
AR
Date:
9/21/2026
5
5555555
Easy to work with. Helped to educate along the way. Great communicatio. no complaints
Brandon
Overland Park
KS
Date:
9/21/2026
5
5555555
Fairway Home Mortgage has a team of professionals that were extremely knowledgeable and supportive throughout the home buying process!
Jason
Everglades City
FL
Date:
9/21/2026
5
5555555
Victor was amazing throughout the whole process. He was helpful, patient and made everything so much easier . Thank you victor .
Catherine
Browns Mills
NJ
Date:
9/21/2026
5
5555555
Communication. Sent reminder email and text and phone calls. Also available at anytime of day to answer questions
Adam
Chandler
AZ
Date:
9/21/2026
5
5555555
Clear communication. Helpful information flexibility when conditions changed.
Craig
Lancaster
PA
Date:
9/21/2026
5
5555555
Prompt communication
Joshua
Overland Park
KS
Date:
9/21/2026
5
5555555
Dan is an easy guy to talk to! He made it so we could understand what we were doing!
Kristi
Queen Creek
AZ
Date:
9/21/2026
5
5555555
The process of submitting information and the underwriting process was very easy. Never had to leave my desk until closing.
Scott
Rustburg
VA
Date:
9/21/2026
5
5555555
Marybeth was a great partner with this transaction, she stayed in constant communication and kept us on track with requirements via email and text. Thank you!
Christie
Townsend
DE
Date:
9/21/2026
5
5555555
Dominick was on top of everything and in a very timely manner. We got approved very fast and he listened to us.
Lisa
North Platte
NE
Date:
9/21/2026
5
5555555
Prompt communication
Jamie
Gardner
KS
Date:
9/21/2026
5
5555555
Consistant and clear communication with set expectations. Any questions we had were promptly answered. We thought the home buying process would strenuous, but Tim and his team were able to take stress out of the situation. We had a great realtor, and feel that the lending team was equally as important to create the best team possible when purchasing our home.
Patrick
Harrison
TN
Date:
9/21/2026
5
5555555
Everything!
Morgan
Spring
TX
Date:
9/21/2026
5
5555555
Sam went above and beyond for us. He even called us back during HIS OWN bachelor party to give us a run down on numbers and what we could expect for a home we were interested in putting an offer on. Fantastic guy. Highly recommend!
Matt
Apple Valley
MN
Date:
9/21/2026
5
5555555
Fast, reliable service and communication. Made every step so easy and stress-free
Shawn
Fort Wayne
IN
Date:
9/21/2026
5
5555555
Ryan and all of his team were excellent throughout the whole experience. They were always available for questions and were constantly communicating along the way.
Audrey
Overland Park
KS
Date:
9/21/2026
5
5555555
steven and his team were always very informative and quick to get back to me on any questions i had, made the home buying process very easy.
Justin
Sauk Centre
MN
Date:
9/21/2026
5
5555555
Prompt and timely communication, explained things thoroughly and clarified any questions, extremely helpful and informative.
Avery
Olathe
KS
Date:
9/21/2026
4
4444444
Got confused a few times around specifics of when approvals expired and how long mortgage rate was locked in for. This was probably my issue but we mentioned how closing was probably not going to happen at the original date mentioned and when we stated pushing it back we hit a wall with how long it could be pushed due to how long the mortgage rate was locked in for. Now we can't even move into the house when we closed, we have to wait for the previous owners to move out and overall it just made the process more stressful.
Logan
Etters
PA
Date:
9/21/2026
5
5555555
Matt was super communicative and the entire process went extremely smoothly . The best closing experience Ive ever had
Mary
Vernon Hills
IL
Date:
9/21/2026
5
5555555
Felt like personal service & not just "another"!
Jay
Queen Creek
AZ
Date:
9/21/2026
5
5555555
I had an amazing experience working with Paul McCray and his team throughout my loan approval process. They were incredibly patient, professional, and dedicated to helping me every step of the way. Even when verifying my information became difficult and complicated, Paul and his team never gave up on me. They continued working diligently to find solutions and make sure everything was in order so that my loan could be approved. Their commitment, communication, and willingness to go the extra mile truly made a difference. I’m extremely grateful for their hard work, support, and determination. If you’re looking for a team that genuinely cares about their clients and will stand by you through the challenges, I highly recommend Paul McCray and his team. Thank you for everything!
Naomi
Killeen
TX
Date:
9/21/2026
5
5555555
Brain was great to work with, talked me theough the whole process and was a ray of optim at every corner . He mentioned we would only continue to work together from here and I look forward to working with him
Miguel
Boaz
AL
Date:
9/21/2026
5
5555555
This was my first purchase solo. There were a lot of things that I just did not know. Jason and his team were very patient and explained everything in detail. They answered all of my questions. AND they were able to beat what was offered to me by both a bank and a big-box mortgage lender! I would highly recommend this company to others in the future.
Tamara
Jeffersonville
IN
Date:
9/21/2026
5
5555555
Lynn and her team communicated thoroughly throughout the whole process , stage etc . I had a lot of questions and when I either called or sent an email they all responded pretty quick.
Stephen
Junction City
KS
Date:
9/21/2026
5
5555555
For the help from all the workers employees whatever y'all are called team members for helping me through this cuz I'm not savvy with all this computer stuff
Virginia
South Pittsburg
TN
Date:
9/21/2026
4
4444444
Val was very attentive, keeping me updated thr the process
Lisa
League City
TX
Date:
9/21/2026
5
5555555
Jamie and his team were quick in responding to emails and phone calls. Jamie was personable and understanding. He treats you like a person, not a number. Jamie helped me understand the appraisal of my home. Also home connect, a service Fairway provides, helped me be free from the frustration and anxiety of getting my utilities and security system set up. Jamie and his team are very knowledgeable, they get it done right and on time.
Racheal
Temple
TX
Date:
9/21/2026
5
5555555
Chad was extremely accommodating. Answered any and every question. Made the process feel effortless. Chad and his staff were always friendly and helpful.
Frank
Sheridan
AR
Date:
9/21/2026
5
5555555
Bill was amazing helping me get the loan i need. He understood my situation and worked with me to make it work. He answered all questions I had, no matter what they were. He responds quickly. I would use him again if I need to and definitely would recommend him.
Liana
Avon
IN
Date:
9/21/2026
5
5555555
Very easy and to work with
Cole
Dickinson
ND
Date:
9/21/2026
5
5555555
Lucas made everything easy just like last time. He was always responsive and informative whenever I needed it. I highly reccomend Lucas !
Daniel
Billerica
MA
Date:
9/21/2026
5
5555555
Made it possible
Amanda
Huntley
IL
Date:
9/21/2026
5
5555555
Very easy transactions. Great communication
Ricky
Bellevue
NE
Date:
9/21/2026
5
5555555
Great Communication!
Laura
Mebane
NC
Date:
9/21/2026
5
5555555
Phil was excellent at communicating the process with us, provided updates as needed, responded quickly to our questions and emails, and was available to help us every step of the way. He is very knowledgeable about every detail of this process and I highly recommend him to anyone needing his services.
Heather
Spring Mills
PA
Date:
9/21/2026
5
5555555
Quick to respond was the biggest thing. As a new home owner this was very helpful and helped put me at ease. Knowing I wouldnt have to wait long for a response when I had questions. Also everyone was very kind and showed they were there to assist me in anyway they could. The process was less stressful then I imagined and that was due to the effort that was displayed.
David
Oak Lawn
IL
Date:
9/21/2026
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Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
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Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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