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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Candice was a wonderful communicator. she was efficient and patient with us. We had a smooth transition from the beginn to the end with a great team. thank you! Highly recommend candice and her team
Erica
Kilgore
TX
Date:
11/26/2025
5
5555555
Matt is very responsive to any questions and communicates in a manner that is easy to follow.
Loretta
Osseo
MN
Date:
11/26/2025
5
5555555
Juan was so personable, helpful, kind, and available when needed. He was really good at helping us understand what exactly we were signing and why. I really appreciate Kevin (our realitor) for setting us up with Juan.
Joshua
Princeton
TX
Date:
11/26/2025
5
5555555
Great at explaining the buying proces.
Vianca Jasmine
Rockford
IL
Date:
11/26/2025
5
5555555
Aaron was accessoble and personable, making our first home purchasing experience very smooth.
Joshua
Chicago
IL
Date:
11/26/2025
5
5555555
Very personable and genuinely nice! I felt as though he truly wanted to help us get in a better financial situation! It wasn't just about the money for himself.
Sabrina Elaine
Tullahoma
TN
Date:
11/26/2025
5
5555555
The complete value-creation customer serivce I received from Shannon Alexander and her team started a prompt phone call by Shannon after she was contacted by Omega Builders. Your team demonstrated professionalism, helpfulness, and responsiveness in walking me through the process and coordinating with all vertical partners to close quickly with great values.
Olumuyiwa
Temple
TX
Date:
11/26/2025
5
5555555
From initial meeting to final congratulations, Steve has been the perfect person to facilitate my home-buying experience! His knowledge and expertise throughout the entirety of the process have been readily apparent and comforting, confident that I was in the very best of hands and able to rely on him with any question or situation that arose. Without reservation of any kind, I recommend Steve's services. Truly the finest of loan officers!
Amy R
Tucson
AZ
Date:
11/26/2025
5
5555555
Andy was always very pleaseant,kept me in the loop at all times and was very patient with my transaction over the last few months and thru the ups and downs of the buying process.Would never use anyone else but Andy.
Missy D
Rio Rico
AZ
Date:
11/26/2025
5
5555555
Jeff was great, he explained the whole process in detail so that I could follow along with every step of the way. This was the best home buying experience.
Charles
North Las Vegas
NV
Date:
11/26/2025
5
5555555
The ease in the ability to sign documents online, not having to come in for every thing.
Caleb
Gary
IN
Date:
11/26/2025
5
5555555
Excellent communication throughout the transaction
Tammy L
Phoenix
AZ
Date:
11/26/2025
5
5555555
Fast & easy.
Sebastian
Grant Valkaria
FL
Date:
11/26/2025
5
5555555
I loved the efficiency and the simplicity in submitting all required documents . It is always very easy to get a hold of anyone and how easy the process was made for us as first time homebuyers
Samantha Gabriela
Eagle Pass
TX
Date:
11/26/2025
5
5555555
Matt and his team were great, once again. I did a VA stream line and the prices was flawless. I'm total it took about 2 weeks and had the best refinance APR in the business!
Anthony Macario
Mundelein
IL
Date:
11/26/2025
5
5555555
Sharon and her team made this entire process smooth and painless! From the reassurance and constant communication to the small but important details like a card in the mail made us feel so special! I highly recommend Mrs. Thompson!
Courtney
Mobile
Alabama
Date:
11/26/2025
5
5555555
Vlad was always available anytime of day, walked me through every single step of the way to make sure I understood the entire process, answered all of my questions, and provided great insight. I can't imagine going through this process with anyone else! Vlad and his team are the best!!
Alana
Lakewood
CO
Date:
11/26/2025
5
5555555
Shelley was always willing to answer any of my questions with great responses. And always was a great help and full of wonderful information.
Marri L
Harker Heights
TX
Date:
11/26/2025
5
5555555
Prompt response time. Answered all wuestions and kept us informed throughout the process.
Megan
Richardson
TX
Date:
11/26/2025
5
5555555
Shane and his team
Matthew C
Waddell
AZ
Date:
11/26/2025
5
5555555
Fast, effecient, and pleasant experience! All terms and types of loans were explained well and we were able to have a very quick close on our new property. Start to finish, communication was quick and friendly. Very smooth process and appreciated everyone on the teams support and expertise!
Ryan
Los Angeles
CA
Date:
11/26/2025
4
4444444
Overall Sherri was very nice and pleasure to work with. There are some stressors associated with kind of work that are to be expected. These situations can be complicated and demanding. Sherri handled challeging circumstances to the best of her ability and got the job done. I am appreciateive of that. Although I did feel some of her requests were unreasonable, she is kind hearted and genuine. Thank you!
Rudy Jacob
Shreveport
LA
Date:
11/26/2025
5
5555555
The team was very helpful and communicative throughout the process. If someone wasn't able to answer a certain question, they'd point you to the right contact. Overall, they made my home buying experience smooth!
Britza
Casa Grande
AZ
Date:
11/26/2025
5
5555555
Steve has been super communicative with me every step of the way and has worked miracles. He kept me in the loop and explained everything throughout the process. His confidence and positive attitude helped ease my mind and lessen my stress through this.
Carolyn C
Niles
IL
Date:
11/26/2025
5
5555555
Even tho my process was different and took more time than expected.. Justin was patient, informative and was just an all around great experience!
Ricky
Atlanta
GA
Date:
11/26/2025
5
5555555
Working with Alex and his team went extremely smoothly. They were super helpful and professional.
Cassandre
Austin
TX
Date:
11/26/2025
5
5555555
Very friendly, open communication, without sacrificing professionalism
Carol Gard
Gresham
OR
Date:
11/26/2025
5
5555555
Heidi has quick effective communication back to me whenever I had any questions. She was always a phone call away and was always patient and helped answer all my questions and concerns.
Theresa Cecele
Kansas City
MO
Date:
11/26/2025
5
5555555
Very responsive and took time to answer questions
Stephen R
Litchfield Pk
AZ
Date:
11/26/2025
5
5555555
Drew kept me updated for two years running as to what rates were doing, what he thought they were going to do and when the right now time to pull the trigger was. We locked in at the lowest rate in a long time. Answered all my questions quickly and with great detail. Fella knows what he's doing. 10/10.
Justin
Bellville
OH
Date:
11/26/2025
5
5555555
Good, timely communications and professionalism
Troy
Jasper
TN
Date:
11/26/2025
5
5555555
Communication
Jason
San Tan Valley
AZ
Date:
11/26/2025
5
5555555
The steadfastness and availabilty and the ease of being able to know that Gary would get back to us with his busy schedule. Makes us feel important.
Walter Steven
New Bedford
MA
Date:
11/26/2025
5
5555555
Steve is a very good problem solver. He made arrangements for a conference call with my brokerage firm so that information that was needed for my closing was made readily available in an expedictious manner.
DWIGHT D
Arlington
VA
Date:
11/26/2025
5
5555555
Transparent, helpful with stressful aspects of the process.
John
Fruitland
ID
Date:
11/26/2025
5
5555555
it was great
Cody
Montgomery
TX
Date:
11/26/2025
5
5555555
Ease of transition and knowledge.
Kenneth C
Derby
KS
Date:
11/26/2025
5
5555555
Gina and Jennifer were incredible to work with and they made sure I understood everything as we went through the process. I highly recommend them as they got to know me on a personal level and were amazing!
Jesse G
Lenexa
KS
Date:
11/26/2025
5
5555555
There are not enough words to describe how incredible our experience was with Kevin! My husband and I first tried to get a loan through our builder, and it was honestly a disappointing process—poor communication, delays, and overall lack of follow-through. We switched to Kevin just three days before closing, and it was the best decision we could have made. Kevin’s communication was 10/10, and he had our loan fully closed in only 8 days. We could not be more grateful for how he turned around our first homebuyer experience and treated us like friends throughout the entire process. I would recommend Kevin to absolutely anyone buying a home. He is knowledgeable, dedicated, and truly goes above and beyond to make the home-buying process as seamless as possible. We LOVE Kevin!
Taitum
San Tan Valley
AZ
Date:
11/26/2025
5
5555555
Fast, efficient, excellent communication and personable. Thank you Tara .
Robert
La Barge
WY
Date:
11/26/2025
5
5555555
I WILL JUST SAY THIS "TEAM WORK " THIS "TEAM' WORKS GREAT TOGETHER EVERYBODY HAS A JOB (A ROLL SORT OF SPEAK) & EVERYONE TAKES PRODE IN THEIR INDEVISUAL "ROLLS" & THE OUT COME IS "AMAZING"!!! TY TEAM EACH & EVERYONE OF U!
Nellie
Zebulon
NC
Date:
11/26/2025
5
5555555
Dennis and his team were very informative throughout the entire process. When initial lending failed, his team quickly jumped in to the rescue and helped secure a loan. Communication was abundant and all my questions were answered until I was satisfied. I would highly recommend!!
Samantha Marie
Mansfield
OH
Date:
11/26/2025
5
5555555
Linda and her team made the house buying process very easy for a first time homebuyer.
Stacey
Date:
11/26/2025
5
5555555
Julia was amazing! She was on top of everything and always kept me updated. She explained everything clearly and made the entire process easy to understand. This was the best home-buying experience I’ve ever had. I will be referring all my family and friends to Julia!
Heather Jean
Anthem
AZ
Date:
11/26/2025
5
5555555
Roger and his team were so incredibly easy and wonderful to work with. Communication was plentiful and he and his team provided great context and counsel at every step. We have been through the home loan process two other times with less than stellar experiences - so working with Roger and the Fairway team was a true gift! We had an extremely smooth and quick close - which is more than we could ask for.
Timothy
Los Angeles
CA
Date:
11/26/2025
5
5555555
Communication and how easy everything
Michael
Higginsville
MO
Date:
11/26/2025
5
5555555
comunication
Jesse A
Valdosta
GA
Date:
11/26/2025
5
5555555
Craig was very thorough. Explained things very clearly making sure I fully understood what to expect. He demonstrated great care in ensuring I was satisfied. Was always quick to respond to questions.
Frank Michael
Franklin
TN
Date:
11/26/2025
5
5555555
Julian is an expert in all things mortgage. He's also very responsive, friendly and keeps things calm during an otherwise potentially stressful process. This is my third mortgage with him and there's no one I trust more! 12/10 experience!
James
Watervl Vly
NH
Date:
11/26/2025
5
5555555
All the asistance
Antonio
Joliet
IL
Date:
11/26/2025
5
5555555
I genuinely believe they are structured, this is evident in their articulate execution of time management an customer communicative transparency. Big thanks to this team Matt, Joe and Holly.
Leo Mar
Springfield
MA
Date:
11/26/2025
5
5555555
Brad was available no matter what time of day. When closing got close, his staff responded quickly. Brad was easy to talk to, easy to understand and just an overall cool guy. Brad felt more like family which made him easy to trust. He is equally professional and ensures you know all the details. It was a pleasure to work with Brad and his staff. Special shout out to Jessica who responded quickly when I needed her help with finding my sellers agreement. I will recommend Brad every chance I get and wish him much success in the future!
Ashley
Mount Pleasant
WI
Date:
11/26/2025
5
5555555
Communication was great-very helpful
Patricia
Oconomowoc
WI
Date:
11/26/2025
5
5555555
Easy process, friendly people.
Cynthia Yvonne
Fort Worth
TX
Date:
11/26/2025
5
5555555
He was very courteous, knowledgeable, friendly
Myrna Ellien
Valrico
FL
Date:
11/26/2025
5
5555555
Our experience with Malcolm Crane and the Fairway team, was exceptional. Their attention to detail and dedication to providing us with a top notch refinance experience was second to none. Malcolm Crane and the Fairway Team, continue to be a valuable asset to their customers and their profession. We are forever grateful for their honesty and integrity. Thank-you, again, Isaiah and Melonii Wilson.
Melonii E
Stafford
VA
Date:
11/26/2025
5
5555555
Phil is great to work with; very knowledgeable and personable.
Rebecca L
State College
PA
Date:
11/26/2025
4
4444444
Expedient service and easy to complete.
Shawn
Temple
TX
Date:
11/26/2025
5
5555555
Appreciated the communication and coordination between agents and other providers.
Jarrod
Wichita
KS
Date:
11/26/2025
5
5555555
Working with Jill was a great experience from start to finish. Jill was responsive, transparent, and took the time to time to answer every question along the way. Jills guidance helped us secure a great rate and close on time. I highly recommend her to anyone looking for a knowledgeable and reliable mortgage professional
Thomas
Burleson
TX
Date:
11/26/2025
5
5555555
Chris was very responsive and easy to work with.
Luke
Austin
TX
Date:
11/26/2025
5
5555555
The relationship with Sherry. She communicated and listened well. She was empathetic and solution focused.
Patrick T
Fort Worth
TX
Date:
11/26/2025
5
5555555
Great communication every step of the way, was able to act quickly and effectively. Highly recommend to have Cale on your team!
Tyler Daniel
Bristol
CT
Date:
11/26/2025
4
4444444
Scott really put forward a lot of effort to get us our home
Holly
Colbert
GA
Date:
11/26/2025
5
5555555
You were honest and upfront about everything with me from the beginning. You were always very helpful and responsive when I had question. You made the process smooth. Thanks Jerry! ☺️
Nicole
Lehighton
PA
Date:
11/26/2025
5
5555555
Gena was easy to communicate with and any questions I needed answered she was op top of it.
Regina
Dothan
AL
Date:
11/26/2025
5
5555555
Entire process was smooth - from collection of required information, explaining current status of loan application along the way, and actual closing (conveniently done in our home).
Deeba Hasan
Algonquin
IL
Date:
11/26/2025
5
5555555
Had great communication, answered all of my questions, made me feel comfortable and confident throughout the whole process.
Sarah Sterling
Valdosta
GA
Date:
11/26/2025
5
5555555
Constant communication, easy process to download required items, and quick response to requests .
Ronald
Grayslake
IL
Date:
11/26/2025
5
5555555
I appreciate that you took the time to explain things being that this was our first real adult purchase. I can't thank you enough for how smooth you and your team made the process for us .
Hazel
Fruitland
ID
Date:
11/26/2025
5
5555555
Dean and his team where miracle workers due to my situation and it made it work!!!! Dean even helped to find a Airbnb for us due to the closing being extended. He is amazing!!!!
Wesley Craig
Mansfield
OH
Date:
11/26/2025
5
5555555
Jillian Wofford does a great job at communicating , keeping us updated and etc. always proefessional and did a good job connecting with us as people instead of just clients as well !
Kaden M
Spartanburg
SC
Date:
11/26/2025
5
5555555
Very quick and easy communication. I know I had a lot of questions especially never looking at houses before. Whenever I had a question it was very easy to get a hold of Neil and he was able to walk through and explain everything very clearly.
Samuel T
Indianapolis
IN
Date:
11/26/2025
5
5555555
I could not have asked for a more positive experience during the mortgage financing process. Gina was patient, persistent, and professional in every respect. She was totally responsive to all of my needs and the result was a successful closing on my new home. I would highly recommend her to anyone seeking financing on a home. Gina's experience and expertise will provide the valuable guidance that is so beneficial and necessary during this important process.
Carmel Edward
Kansas City
MO
Date:
11/26/2025
5
5555555
Dave is the best around. Made transaction so easy!
Kathleen P
Dennis Port
MA
Date:
11/26/2025
5
5555555
Rick's responsiveness and attention to his clients is unparalleled.
Hayden
Montrose
CO
Date:
11/26/2025
5
5555555
Chase Anderson has made this home experience so much better and helped us more than he realized.
Angela Lynn
Mountain Pine
AR
Date:
11/26/2025
5
5555555
helpfulness and positivity that you each gave me as we went through the process
Laurie K
North Las Vegas
NV
Date:
11/26/2025
5
5555555
Very easy to work with and great communication
Travis
Lisbon
OH
Date:
11/26/2025
5
5555555
Justin was helpful, responsive, and kept things straight forward! We closed on time, navigated a couple of hiccups and he kept the process very smooth
Barbara
Lewis Center
OH
Date:
11/26/2025
5
5555555
It's done...
Kenneth A
Overland Park
KS
Date:
11/26/2025
5
5555555
Matt is knowledgable, helpful and always available. He is a problem solver and you feel you are then good hands.
Alejandro Trevino
Tampa
FL
Date:
11/26/2025
5
5555555
Communication
Jelisa
Osceola
AR
Date:
11/26/2025
5
5555555
From start to close Audrey made everything doable for us and set us up for success. She took care of everything all with such a sweet and professional disposition. It's very clear she is dedicated to making the best experience for her clients!
Elizabeth
Amarillo
TX
Date:
11/26/2025
5
5555555
Aaron and his team accomplished the impossible. I had multiple other lendeders tell me I had to be contingent on selling my previous house, but Aaron found a way to keep it as an investment property AND buy our new home. 10 out of 10 he is a wizard and I'll be referring his way for the rest of my life.
Bradford Livingston
Argyle
TX
Date:
11/26/2025
5
5555555
Brad consistently goes above and beyond when reviewing all available information to ensure he presents the best possible options for his clients. His ability to take complex knowledge and explain it in clear, easy-to-understand terms is unmatched. Even when there’s no guarantee of a deal, he brings the same level of effort, care, and attention to detail, making sure you have everything you need to make an informed decision.
Jason Lee
River Falls
WI
Date:
11/26/2025
5
5555555
Walter and his team's communication and knowledge are the best. they are patient and thorough and always available for questions or to help.
John Langston
Vestavia
AL
Date:
11/26/2025
5
5555555
Everyone is kind , availabl, and fast
Stephania
Baldwin
NY
Date:
11/26/2025
5
5555555
Great communication and information as always.
Anne M
River Falls
WI
Date:
11/26/2025
5
5555555
Getting my home
Alexzander
Independence
MO
Date:
11/26/2025
5
5555555
Very helpful and organized
Miguel
Merrionett Pk
IL
Date:
11/26/2025
5
5555555
Communication and trying different things to get us in our home.
Nicole D
Peyton
CO
Date:
11/26/2025
5
5555555
Very friendly and informative
Maria Elisa
Alvarado
TX
Date:
11/26/2025
5
5555555
The constant communication was extremely helpful as we were not local. The abilitly to always respond and answer any question in a timely manner was tremendou. Overall , fantastic experience.
Kyle
Leawood
KS
Date:
11/26/2025
5
5555555
Everyone from Fairway were professional and made our loan experience easy and quick
Gregory Lane
Aspers
PA
Date:
11/26/2025
5
5555555
This is the second time in the last 5 years I've had the pleasure of working with Sherene. Not only is she incredibly kind, but she knows exactly what she's doing. I knew without a doubt that she would get us squared away, and that we'd get a great deal for our financing. She's fast, smart, and is an amazing communicator. In both of my purchases, we had some hiccups, but Sherene always knew what to do and even tried to assist the buyer of our house when their financing fell through. She answered some of my questions well after hours, and always went above and beyond for every step of the process. There are people that are good at their job, and then there are people that are GREAT at their job... Sherene was amazing from start to finish!
Kayla
Foresthill
CA
Date:
11/26/2025
5
5555555
Heath was very patient with me and informative . His Dedication to his work shows. he made this process as smooth as can be and I am forever grateful
Basheera
Springfield
MA
Date:
11/26/2025
5
5555555
Walked us through the whole process and very efficient! Easy to communicate and was able to accommodate our schedules .
Bronston
Las Vegas
NV
Date:
11/26/2025
5
5555555
Nichole made sure we knew exactly what was happening every step along the way. She was very helpful and great to work with!
Valentina
Puyallup
WA
Date:
11/26/2025
5
5555555
Diego was very responsive, helpful, and willing to work with us as we navigated through purchasing our forever home. He prioritized securing a mortgage on a beautiful home while ensuring a healthy financial future. We highly recommend Diego and his team at Fairway.
Koryn Mary Terese
Winnebago
IL
Date:
11/26/2025

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers