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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
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Roman Lopez and marina lizarraga make every step easy of understand they make us feel confident that we are not alone thank you so much I highly recommend
Jose
Heber
AZ
Date:
7/22/2026
5
5555555
Really down to the point and was very proficient in his work they whole team was very helpful
Michael
Demotte
IN
Date:
7/22/2026
5
5555555
Andrew and his team are the Best! Great communicators and great service. I ask lots of questions and they are always willing to answer/help me.
Patrick
Montrose
CO
Date:
7/22/2026
5
5555555
Very helpful. Answered all of my questions when clear answers whenever I was confused or didn't understand something as a first time home owner.
Stephen
Simpsonville
SC
Date:
7/22/2026
5
5555555
First, the greetings and her presentation. Then her knowledge for what we were asking and her great feedback. I don't know what to say, but thank you Mrs.Kim for your superb support in guiding us in the right direction. Thank you again!
Aaron
Spanaway
WA
Date:
7/22/2026
5
5555555
Teresa was so helpful, informative every step of the process.
Joe
Odessa
TX
Date:
7/22/2026
5
5555555
Communication from Dave was top notch right from the start through to closing.
Lisa
Saint Augustine
FL
Date:
7/22/2026
5
5555555
We've known Cole for over 5 years, and he has helped us finance two homes. He is professional, punctual, knowledgeable, and always responsive. He made the mortgage process smooth and was always available to answer our questions. We truly appreciate his expertise and would be happy to recommend him to anyone looking for an excellent Mortgage Advisor and Loan Officer.
Svetlana
Sartell
MN
Date:
7/22/2026
5
5555555
Nicole is awesome!
WIlliam
Fruita
CO
Date:
7/22/2026
5
5555555
Friendly knowledge and great working together
Dean
Atmore
AL
Date:
7/22/2026
5
5555555
Alex Pyrek
Paul
Chicago
IL
Date:
7/22/2026
5
5555555
I just closed another transaction with Christiaan Turner and Fairway Mortgage. And it was another great experience. His communication is top notch - clients, agents, and the team are always well informed on the status of the transaction.Christiaan is always the main point of contact, so no communication gets lost. And he is able to close fast if need be. I can highly recommend Christiaan and his team and look forward to our next transaction together.
Sabine
Georgetown
TX
Date:
7/22/2026
5
5555555
Dan and Heather were very attentive and organized in keeping us on schedule with our mortgage application and closing. I also appreciated the timing of the loan locking to achieve the best rate.
Anthony
Northbrook
IL
Date:
7/22/2026
5
5555555
Evelyn and her team made the whole process extremely easy. Being first time homebuyers was already a huge huge stressor, but she made the process much easier to handle. We appreciated every second of help that was provided to us at almost any time of the day. Highly recommend Evelyn and her team!
Matias
Addison
IL
Date:
7/22/2026
5
5555555
Sue made it seamless!
Andrew
Danville
IN
Date:
7/22/2026
5
5555555
very timely responses
Heather
Olathe
KS
Date:
7/22/2026
5
5555555
Good communication, positive attitude, successful process, and thanks for showing up at the closing .
Christopher
Davidson
NC
Date:
7/22/2026
5
5555555
great communication
Corey
Lynchburg
VA
Date:
7/22/2026
5
5555555
love working with Sabina - she is great, very responsive.
Tika
Akron
OH
Date:
7/22/2026
5
5555555
Thanks for making my VA loan process smooth and straightforward. You were on top of everything. Your team handled every step quickly and clearly. I felt taken care of the whole way.
Joseph
Akron
OH
Date:
7/22/2026
5
5555555
Kim was very good at communicating, she made this process so easy for us, and was able to do the loan within 3 weeks so we could close on our dream home.
Elina
Lakeville
MN
Date:
7/22/2026
5
5555555
Working with Aurel to obtain my mortgage was an exceptional experience. Besides being a brilliant professional, Aurel is also a truly outstanding human being. He is honest, dedicated, and always focused on doing the best he can to achieve the best possible outcome for his clients. From the beginning, Aurel was always available to answer every question, address every concern, and guide me through each step of the process with patience and professionalism. What makes him different is that he does not treat you simply as a customer or a transaction; he treats you as a person—with respect, dignity, and genuine care, like a family member or a friend. Working with Aurel was not only a successful mortgage experience but also an opportunity to learn and better understand the entire process and everything beyond it. His knowledge, integrity, and commitment make him someone you can truly trust. Aurel is my first choice, and I would proudly recommend him to any friend or family member who needs assistance with obtaining a mortgage. He represents the highest level of professionalism combined with genuine human values.
BEQIR
Lombard
IL
Date:
7/22/2026
5
5555555
Very easy to deal with and understanding. Came up with solutions fast and easily.
Joshua
Ashland
MO
Date:
7/22/2026
5
5555555
Everyone on the team made the process smooth and simple. The professionalism and punctuality was excellent! Fairway made sure to take care of things in a timely manner and made sure we had our dream home in no time at all! We appreciate everyone and everything.
Victoria
Revere
MA
Date:
7/22/2026
5
5555555
Great communication and response time. Took the time to explain all of our options. Was able to process the loan quickly.
Jennifer
Mckinney
TX
Date:
7/22/2026
5
5555555
Collin was wnderful explaining everything in laymans terms. He was also not only knowledgable but extremely patient. We would use Collin again and also refer him to any new potential clients.
Eddie
Ammon
ID
Date:
7/22/2026
5
5555555
Bob's communication was outstanding and I appreciate that he didn't just stay in touch, but he EXPLAINED the why's and the next steps. Very important to me as a first time home buyer.
Jage
Stoughton
WI
Date:
7/22/2026
5
5555555
Chris is a rockstar. he was on top of everything. he was ALWAYS available at different tomes times and days to help With questions. Chris will be my go to in the future. thank you, Chris for your help in purchasing my home
William
Savoy
TX
Date:
7/22/2026
5
5555555
The communication was crisp and clear always. Lucas will be ready to help whenever we needed, he jumps on the call immediately to address any question.
Vishnu
Westborough
MA
Date:
7/22/2026
5
5555555
Good communication
Loren
Mesa
AZ
Date:
7/22/2026
5
5555555
My wife contacted Christina before we knew about var mortgage option. Her broad knowledge and experience surprised us in ways that we couldn't have imagined. We have never had an easier purchasing process EVER. That includes ANY purchasing experience. She's the absolute best!
Edmund
Georgetown
TX
Date:
7/22/2026
5
5555555
Provided great insights, prompt responses, patient, and readily available.
Carolina
San Dimas
CA
Date:
7/22/2026
5
5555555
Brooke Srackangast was fantastically helpful in walking me thru all the tons of documents to be signed for my bridge loan on my dream home, while graciously & patiently answering my many questions. A pleasure to work with due to her extraordinary persistence while being friendly, thorough, professional, and efficient, she was everything you could possibly want. I cannot imagine anyone better! Thank God for Brook and her great team!
Susan
Vail
AZ
Date:
7/22/2026
5
5555555
The team worked with us in every way. They made this very quick and easy.Everyone that we had communications with were very polite and made sure we knew what we were getting. Awesome group.
Walter
Connelly Springs
NC
Date:
7/22/2026
5
5555555
Responsiveness and communication were fantastic! The entire team was efficient, professional, friendly and supportive. We had an incredibly quick timeline from offer to close and the Michael Dean Church team didn't miss a beat! Everyone was on their A game throughout the loan process.
Annette
Colorado Springs
CO
Date:
7/22/2026
5
5555555
Always there to answer questions, seamless process, love to work with Nicole!
Cathi
Anacortes
WA
Date:
7/22/2026
5
5555555
Great communication. Brian went above and beyond to get our mortage approved!
Anthony
Los Angeles
CA
Date:
7/22/2026
5
5555555
Made it very easy and helped us through it nicely. Thank you and your team for such a great
Lucas
Boise
ID
Date:
7/22/2026
5
5555555
Rob was continuously thorough in his explanation of mortgage options, we felt informed and confident throughout the process. Communication with Rob and his team was timly and clear! They always had a complete answer to our questions.
Samantha
Seattle
WA
Date:
7/22/2026
5
5555555
Communication, accessibility, and honesty!
Rogers
Pleasant Grove
AL
Date:
7/22/2026
5
5555555
Hazel, Staci and Maureen are all great. Very knowledgeable and responsive in a timely manner. Would recommend in the future.
Philip
Melvin Village
NH
Date:
7/22/2026
5
5555555
Mike was really communicative with us throughout the process and was very supportive of our decisions. He got us a good rate and made every effort possible on his end to get our closing costs down. Hands down great guy
Rodrigo
Sunrise
FL
Date:
7/22/2026
5
5555555
Very open communication and always felt comfortable asking questions!
Bailey
Wisconsin Dells
WI
Date:
7/22/2026
5
5555555
Chris communicates well and talks through strategy he is very responsive
Alex
Medina
OH
Date:
7/22/2026
5
5555555
Craig was upfront and honest with us from the very beginning. He also understood our situation and worked beyond what others would even consider doing for us. Even though it took almost a year for us to get into a position to qualify, he never pushed or nagged, and he didn't make us feel like failures or incompetent for not being ready from day one. Even when he was away from the office, he still made sure we were taken care of and kept everything moving forward, which we extremely appreciate. 10/10 would recommend Craig to anyone looking for a home loan, especially a VA home loan!
Whitni
Mills
WY
Date:
7/22/2026
5
5555555
Mike is responsive and treats the process as if he were working on his own personal refinancing or mortgage. he always follows up and makes sure you know what is going on. Mike and his team are trustworth.
Brian
Vienna
VA
Date:
7/22/2026
5
5555555
Five stars for Garett at Fairway Independent Mortgage! He and his team were incredibly helpful and a joy to work with. Garett is highly responsive and always answered the phone whenever we needed him. He shared so much valuable information we didn’t even know we needed, and his team’s insight into the overall process was top-notch. He even helped us push our closing forward completely seamlessly. We couldn't have asked for a better mortgage lender. Highly recommend!
Tristan
East Boston
MA
Date:
7/22/2026
5
5555555
Thank you for being available to answer my questions, especially outside of what you normally would work. Having a job that makes it so it's digit for me to leave to be able to ask questions or try and coordinate a call while at work is challenging but I appreciate that you were able to make time to be available for me when I needed it. Aside from that I appreciate all of your knowledge and ability to help make sure I was prepared for everything I needed to be and helped me understand the finer details of things with me loan process.
Haley
Loveland
CO
Date:
7/22/2026
5
5555555
Craig was very transparent about the whole process. He also managed a very responsive team, especially Jessi Ringer, who was a great help in getting us through the process.
Norraphon
Brookfield
WI
Date:
7/22/2026
5
5555555
Bill & Jill truly went above and beyond in every step of the process. As a young home buyer, I had lots of questions and without hesitation they made me feel reassured and prepared. I couldn't recommend their team more, they truly are a powerhouse!
Nicole
Dorchester
MA
Date:
7/22/2026
5
5555555
I had an excellent experience working with Cristina. She was friendly, patient, and took the time to explain every step of the process in detail. She answered all of my questions thoroughly and made sure I understood my options without ever making me feel rushed. Her professionalism, knowledge, and willingness to help made what could have been a stressful process much easier. I truly appreciate her outstanding customer service and would highly recommend working with Cristina!
Eric
Mansfield
TX
Date:
7/22/2026
5
5555555
Very clear and comprehensive
Jackson
Lake Jackson
TX
Date:
7/22/2026
5
5555555
Jacob made this the easiest experience for a first time home buyer! We could not recommend more!
Hannah
Gainesville
GA
Date:
7/22/2026
5
5555555
Worked with me to find a good monthly payment that i I could afford comfortabl. great communication and all around friendly service.
Megan
Manchester
NH
Date:
7/22/2026
5
5555555
Ian is always responsive and helpful! Great at explaining things to us as well
Kristyn
Oneonta
AL
Date:
7/22/2026
5
5555555
Awesome job. Great team. I will not close on any property with anyone but Robert and Anna. They are amazing
Amado
Haines City
FL
Date:
7/22/2026
5
5555555
Thourough and open communication, timely responses and quick action when needed, incredible turn around time on our mortfage approval when things got rushed, positive attitudes and encouragement throughout the process made me feel supported and indivisually cared for. First time home buyer experience was so much better than I had anticipated. Jon and Vicky made everything run smoothly to the point that I was able to rest easy and put all my trust in them.
Emma
Canby
OR
Date:
7/22/2026
5
5555555
David and his team are very responsive!
Louis
Ocean City
MD
Date:
7/22/2026
5
5555555
Five Essential Elements of Excellent Support Active Listening – Taking the time to truly understand what I have to say. Availability – Being accessible and ready to help when needed. Addressing My Concerns – Acknowledging and taking my questions or issues seriously. Responsiveness – Providing timely and effective communication. Providing a Solution – Resolving my problem with a practical and satisfactory solution.
Solinar
Pickerington
OH
Date:
7/22/2026
5
5555555
Excellent communication and explained the process of attaining my loan. Very quick and profess.
Jean
Livingston
TX
Date:
7/22/2026
5
5555555
Andrea and Jess were super attentive to our file and we're able to catch a mistake on my husbands tax forms, they remained patient while we waited for his documents to be fixed and they were also very through in explaining everything!
Rebecca
Saint Paul
MN
Date:
7/22/2026
5
5555555
Alli had great communication and very fast response times. She also did an amazing job guiding me through the process and was easy to understand. This is my first home, and despite many things being new to me, I felt well informed and comfortable throughout the whole process thanks to Alli!
Zachary
Date:
7/22/2026
5
5555555
This is a nerve wracking experience but Brent and his team were there for every question and concern, offering reassurance and knowledge. They were kind and prefessional through out the entire process.
Tamara
Deland
FL
Date:
7/22/2026
5
5555555
What made our experience great was your expertise, patience, and dedication throughout the entire process. You were always available to answer our questions, no matter how big or small, and you took the time to explain everything clearly, which gave us confidence every step of the way. Your professionalism and genuine care made what could have been a stressful experience feel smooth and manageable. Overall, it was an excellent experience, and we truly appreciate all of your help. We would highly recommend you to anyone looking for knowledgeable, reliable, and exceptional service.
April
Saranac
MI
Date:
7/22/2026
5
5555555
The constant communication.
Rhonda
New Braunfels
TX
Date:
7/22/2026
5
5555555
The process was made easy and understandable for us with clear lines of communication. Steve and his team were always available for questions and quick to respond.
William
Ruther Glen
VA
Date:
7/22/2026
5
5555555
Stephanie was fantastic! She helped me with anything i needed! Answered every question clearly to help me understand everything i didn't know. No matter what day or time of day. She was there!
Samantha
Fort Wayne
IN
Date:
7/22/2026
5
5555555
Eric clearly comes with a wealth of wisdom and experience in the industry. Always reachable and his communication is clear and professional.
Maxwell
Delray Beach
FL
Date:
7/22/2026
5
5555555
Attentive, quick response time, knowledgeable and friendly
Justin
Glen Burnie
MD
Date:
7/22/2026
5
5555555
Corey was fantastic to work with! I cannot reccomend him enough. My husband and I were first time homebuyers, and he patiently walked us through every step and answered every question we had. (even after hours!) He is extremely professional and always kept us informed. Thank you Corey!
Allyson
Birmingham
AL
Date:
7/22/2026
5
5555555
We were informed every step of the way, and we got answers to every question we had. Meredith and her team did great on making the process sure smooth for us as first time buyers and helped us understand the process of buying our home.
Peyton
Fort Worth
TX
Date:
7/22/2026
5
5555555
Terry is absolutely incredible! I have bought multiple homes through Terry, and he will continue to receive our business. Wherever Terry goes, I'm going! He is incredibly kind, wonderfully easy to work with, and just an amazing human being. If you ever need a loan officer who truly cares, Terry is your guy. We are so excited about our new home purchase, and we genuinely couldn't have done it without him. He makes a stressful process feel completely seamless. I highly, highly recommend Terry to anyone looking to buy a home!
Danielle
Calhoun
GA
Date:
7/22/2026
5
5555555
The communication was excellent.
Andrew
Billerica
MA
Date:
7/22/2026
5
5555555
Very helpful in information we need and was a very smooth transaction, overall were very satisfied! Team are very friendly
Jemiellee
Neenah
WI
Date:
7/22/2026
5
5555555
Helped keep the process smooth and simple. Also, greatly appreciated that you were always readily available if we needed anything. When we were placing an offer (even over the weekend), you were able to help us get everything that we needed.
Jaime
Vestavia
AL
Date:
7/22/2026
5
5555555
Easy to work with
Luis
Saint Joseph
MO
Date:
7/22/2026
5
5555555
Her kindness and communication were right on point!
Jeffrey
Elkhorn
WI
Date:
7/22/2026
5
5555555
Team Dawes was absolutely amazing!! They were with us every step of the way! They were very professional, informative, prompt and would highly recommend them to anyone wanting to purchase a new home!
Matthew
North Lima
OH
Date:
7/22/2026
5
5555555
From the first conversation through the final close, Eric was with us every step of the way. He managed to walk us through all of the key concepts, ensured that we understood everything and was always available for a quick phone call if needed. Eric went above and beyond to ensure that we were informed buyers with a preview of what we would need to be ready for prior to submitting an offer.
Brendan
Marshfield
MA
Date:
7/22/2026
5
5555555
Great team!!!
Paulo
Riverside
NJ
Date:
7/22/2026
5
5555555
The whole process, everything was made easy And it was a very smooth process.
Carsen
Phenix City
AL
Date:
7/22/2026
5
5555555
Quick, easy to talk to
Shay
Dickson
TN
Date:
7/22/2026
5
5555555
Always communicating with us on the next step
Manuel
Clarksville
TN
Date:
7/22/2026
5
5555555
communication and organization. What was predicted was what happened no real surprises.
Ryan
North Las Vegas
NV
Date:
7/22/2026
5
5555555
He did all the leg work and all I had to do was provide informatio .
Nate
Saint Joseph
MN
Date:
7/22/2026
5
5555555
constant communication and worked closely with my realtor
Christine
Rock Hill
SC
Date:
7/22/2026
5
5555555
Trevor & Eric were on top of every detail and handled everything with speed and efficiency . Grateful!
Carrie
Palm Harbor
FL
Date:
7/22/2026
5
5555555
i was confident with Robin throughout the process
Ronald
Center Ossipee
NH
Date:
7/22/2026
5
5555555
Craig is an amazing person to deal with and great communication skills. The app makes it super easy to upload documents and sign everything.
Clayton
Casper
WY
Date:
7/22/2026
5
5555555
Communication
Terrell
Chicago
IL
Date:
7/22/2026
5
5555555
Very informative and worked very hard every step of the way and never gave up until I had my house . Definitely recommend Rusty to anybody who ever needs a loan officer for a house. Great guy to work with
Beau
Chetopa
KS
Date:
7/22/2026
5
5555555
Great communication and someone who really understands buying a home. Really felt like she was doing everything she could to get us the best loan for our situation. Very flexible as things changed and quick to turn things around.
Nicholas
Bellevue
WA
Date:
7/22/2026
5
5555555
Dave is extremely knowledgeable in his field and was an absolute pleasure to work with throughout the entire proces. He's friendly, honest and made us feel comfortable with the decision we made to purchase our new home.
Branden
Cheyenne
WY
Date:
7/22/2026
5
5555555
availability to answer questions
MaryBeth
Redondo Beach
CA
Date:
7/22/2026
5
5555555
easy to work with
Kyle
Elkhorn
WI
Date:
7/22/2026
5
5555555
Quick, reliable and really was able to be flexible with changes we had to make. Also really appreciate the options provided for loan.
Tanya
Sun Prairie
WI
Date:
7/22/2026
5
5555555
My experience with Matt and his colleagues was professional, efficient, and engaging. I did not ever feel as though I was doing this alone and all of my questions were answered and I akwsys left our conversations knowing what I needed and wanted to know. I am so grateful!
Katherine
Bloomington
MN
Date:
7/22/2026
5
5555555
I have enjo working with Melinda through our entire process. She was very supportive,thorough and efficient and knows her job well. She also has a great sense of humor.
Henrietta
Sun City
AZ
Date:
7/22/2026
5
5555555
Answered all our questions and was very available for us and our needs
Stephanie
Westfield
IN
Date:
7/22/2026
5
5555555
vary helpfull
Charles
New Salem
ND
Date:
7/22/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
Legal Information & Links
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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