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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Lucy got everything to us as quickly as possible with kindness and grace. She helped us when we had questions, clarified directions, and worked efficiently to provide the best service possible.
Marisa
Stow
OH
Date:
11/19/2025
5
5555555
Communicating with Preston was very easy do to!
Alonso
Tonopah
AZ
Date:
11/19/2025
5
5555555
Smooth transaction
Francis Paul
Garland
TX
Date:
11/19/2025
5
5555555
Michael was always available to talk when I had questions. He was knowledgeable and professional. Made this very easy for me.
BRIAN
Staten Island
NY
Date:
11/19/2025
5
5555555
Nicholas was easy to work with, very responsive and explained everything in detail making sure I was clear on the whole process.
Caitlin Helen
Royersford
PA
Date:
11/19/2025
5
5555555
Attentive and communicative when needed.
William Ryan
Westfield
IN
Date:
11/19/2025
5
5555555
Very communicativ, and quick to respond.
Brittany Ann
Zephyrhills
FL
Date:
11/19/2025
5
5555555
Adam is beyond attentive and professional and made this process extremely easy and smooth
Tatyana
Boca Raton
FL
Date:
11/19/2025
5
5555555
You guys make the process so easy and seemless. Buying a home can be overwhelming and you save a lot of the stress.
Anthony
White Bear Lk
MN
Date:
11/19/2025
5
5555555
Nick was straightforward to work with and helpful throughout all the steps of the transaction, as well as with any additional items that arose with our new mortgage. We highly recommend him!
Brandon
Sioux Falls
SD
Date:
11/19/2025
5
5555555
Besides the great deal, the interface and logistics were seamless.
Lawson
Alexandria
VA
Date:
11/19/2025
5
5555555
Tim and his team were very helpful with us every step of the way.
Chelsea
Maiden
NC
Date:
11/19/2025
5
5555555
EVERYTHING!!!!!!!! :)
Michael
Mooresville
NC
Date:
11/19/2025
5
5555555
They are very patient with me and nice people and I go to them again and again .
Nena C
Killeen
TX
Date:
11/19/2025
5
5555555
Tim saved the deal with no time worked it out on jet speed
Joshua
Limon
CO
Date:
11/19/2025
5
5555555
Ulyssess Soto made it great,
Ali
Huntley
IL
Date:
11/19/2025
5
5555555
Trey and the team went above and beyond to work with us by answering our questions, guiding us through the process and ultimately delivering to meet our end date for close. They were very patient and worked with our schedule which sometimes was after 6 pm and weekends.
Sonia Judena
San Antonio
TX
Date:
11/19/2025
5
5555555
Mike communicates and is available during tye the loan and closing process
Lorrie
Saint Simons Island
GA
Date:
11/19/2025
5
5555555
The overall customer experience. The weekly checkins. The joyful spirit of the staff.
Skylar Carlton
Sterrett
AL
Date:
11/19/2025
5
5555555
Excellent customer service, clear explanations, and ability to roll with the punch due to sudden changes.
Li Ping
Alexandria
VA
Date:
11/19/2025
4
4444444
Everything
Brian
Saint Joseph
MO
Date:
11/19/2025
5
5555555
He answered all our questions and reassured us of any doubts that we had.He helped to make a complicated process easier for us to navigate and reduce our stress.
Marijen
Sonora
CA
Date:
11/19/2025
5
5555555
Jennifer is great!
Amber
Boonville
NC
Date:
11/19/2025
5
5555555
From the very beginning Customer service and care was given which essentially made the while process easy and accepted .
Yolanda Michelle
Helena
AL
Date:
11/19/2025
5
5555555
Completely professional and personable! He kept me informed every step of the way!
Joshua Lee
Indian Spgs
AL
Date:
11/19/2025
5
5555555
I always felt comfortable. Nate is an exceptional professional; he knows his work perfectly and makes sure his clients understand the process to move forward successfully and achieve their goals. He is understanding and sensitive to any difficult situation his clients may face, providing them with peace of mind and supporting them throughout the entire process.
Luz Amanda
Indianapolis
IN
Date:
11/19/2025
5
5555555
Eric is very helpful, responsive, down to earth, and understanding of our specific needs
Matthew
Southborough
MA
Date:
11/19/2025
5
5555555
We definately had a great experience with our loan process and thanks for making our dream come true of buying our own property in USA. The whole team is outstanding and very knowledgeable and we will do referrals to anyone who seeks loan or if we plan to for another purchase.
Atil
Victorville
CA
Date:
11/19/2025
5
5555555
The attentiveness throughout the entire process. My family thanks you
Corey
Wendell
NC
Date:
11/19/2025
5
5555555
Royce and his team was thorough with getting the necessary information needed by underwriting. They made the process seamless which took a lot of stress off us.
Leroy
Helena
AL
Date:
11/19/2025
5
5555555
Everything was taken care of and I was communicated with on a regular basis.
Barbra J
South Bend
WA
Date:
11/19/2025
5
5555555
I had an outstanding experience working with Sherene during the purchase of my first home. She was transparent, highly responsive, and extremely knowledgeable. Her guidance made the entire process clear and manageable, and I felt supported from start to finish. I confidently recommend Sherene to anyone seeking a reliable and skilled mortgage professional.
Drake
Reno
NV
Date:
11/19/2025
5
5555555
Great communication and advice throughout the process
Kara
Fairview
TX
Date:
11/19/2025
5
5555555
Great communication minus the busyness, and worked very hard to get the job done.
John R
Great Falls
MT
Date:
11/19/2025
5
5555555
The Juarez Group was there for us the entire journey and were always available to answer questions and help us understand the complicated aspects of obtaining a mortgage. The consultations with Alejandro left us feeling well informed and prepared for any bumps in the road along the way. We felt safe and taken care of in their hands. They are 100% client oriented and you can feel it from day one. Thank you guys!!
Robert
Round Rock
TX
Date:
11/19/2025
5
5555555
Mackenzie kept everything moving forward. I'm a lender, so probably a little more difficult to work with :) She was forthright with rates and insured I was getting the best deal.
Kevin D
Cheyenne
WY
Date:
11/19/2025
5
5555555
As a first time buyer I am grateful for the Fairway team! They answered all our doubts and were very communicative, they made it possible in getting exactly what i was looking for! Such a great team!
Alejandro
Eagle Pass
TX
Date:
11/19/2025
5
5555555
Great communication, easy process, had no issues
Megan C
Elizabeth
CO
Date:
11/19/2025
5
5555555
Joanna was able to answer any questions we had , and when we did not understand something she was always willing to answer our phone calls to explain any doubt we had.
Silvia
Eagle Pass
TX
Date:
11/19/2025
5
5555555
We just love Marissia to death she never gave up on us she did everything in her power to make sure that we got our very first forever home it was just a blessing to have worked with her
Latora
Camden
AR
Date:
11/19/2025
5
5555555
Matt was very patient in explaining everything needed to understand the process . As a first time homebuyer, he took time to explain everything as thoroughly as he needed to
Erwin A
Columbus
OH
Date:
11/19/2025
5
5555555
Great communication throughout every step of the process.
Jacqueline
Munster
IN
Date:
11/19/2025
5
5555555
Steve is very understanding he explains things so you understand them and he is professional but personal.
Jennifer
Fackler
AL
Date:
11/19/2025
5
5555555
Deb and her team went above and beyond to serve us!
Jose Kevin
Waterville
ME
Date:
11/19/2025
5
5555555
Tony made it easy to understand our loan and helped us get a great rate!
Anthony
Forest Park
IL
Date:
11/19/2025
5
5555555
Great. consistent, encouraging communications.
Andrew R
Selbyville
DE
Date:
11/19/2025
5
5555555
Jerry was in daily contact with me and gave updates as they occured. He immediately answered my calls/texts/emails, and ensured I understood as the process was evolving.
Melissa
Sadler
TX
Date:
11/19/2025
5
5555555
Ben made refinancing our home easy and painless! He knew early on we'd be interested in refinancing, so we appreciated the outreaches to inform us where the market was and when we should reconsider refinancing
Kayla A
Grafton
WI
Date:
11/19/2025
5
5555555
Communication was great and Nate made things simple and easy
Guysbert John
Grand Rapids
MI
Date:
11/19/2025
5
5555555
The team did a good job. We had some obstacles butbeith but with Marshal'd experience and patience we closed on our home. Thank you so much
Carlos R
Hudson
FL
Date:
11/19/2025
5
5555555
The focus was about us in where we can make a financial decision to our benefit. Thank you.
Harry
Stephenson
VA
Date:
11/19/2025
5
5555555
Great communication and so made it easy to sign and upload documents
Victoria
Casper
WY
Date:
11/19/2025
5
5555555
Very efficient! Great communication! Quick to answer my calls and questions ! Kept us well informed of next steps.
Donna
Ramseur
NC
Date:
11/19/2025
5
5555555
What really set Jason apart was how dedicated he was to supporting me throughout the entire journey. Every question I had was answered promptly, and no issue was too small to address. I never felt like just another client— he truly went above and beyond to ensure I felt comfortable and confident every step of the way.
Michele
Gilbert
AZ
Date:
11/19/2025
5
5555555
Makayla made it easy
John
Briggs
TX
Date:
11/19/2025
5
5555555
Communication and working together us team.
Achi
Fort Wayne
IN
Date:
11/19/2025
5
5555555
Always gave updates when needed
Brett
Prescott
AZ
Date:
11/19/2025
5
5555555
Steve is a great listener and knows the mortgage business inside and out. He was very professional and helpful every step of the way. We had loan approvals from four companies. Glad we went with Steve.
Clyde H
Tucson
AZ
Date:
11/19/2025
5
5555555
Julian was incredibly helpful and super responsibe throughout this entire process . truly couldn't have done it without his service and support
Christopher Kenneth
Watervl Vly
NH
Date:
11/19/2025
5
5555555
Zack was truly great. I really appreciated how quickly he got back to me and how willing he was to answer every question I had along the way. Even when I felt embarrassed about asking what seemed like “dumb” questions, he never made me feel that way and always took the time to explain things clearly. The home-buying process can feel overwhelming, especially while juggling everyday life, but having someone like Zack to guide me made all the difference. He was one of the most important members of my home-buying team.
Eric
Holyoke
MA
Date:
11/19/2025
5
5555555
Great all around !
Andrew E
Wilmington
NC
Date:
11/19/2025
4
4444444
The people at fairway-very knowledgeable and patient.its a very complicated process for the average person and with some refinment to the process and presentation it can be more easily understood (big rock co connections).
Corey
Arvada
Date:
11/19/2025
5
5555555
Communication was always there , always on top of things and always made sure I was in the loop with what was going on .
Jose
Springfield
MA
Date:
11/19/2025
5
5555555
Nick was great to work with! He answered all of my questions and was supportive as I shopped for rates.
Daniel
Lakeville
MN
Date:
11/19/2025
5
5555555
Friendly, responsive, informative, customer centric!
Karen A.
Wauconda
IL
Date:
11/19/2025
5
5555555
Very helpful and very informative. Always kept us on the loop
Wayne
Brazoria
TX
Date:
11/19/2025
5
5555555
Ann was ontop of everything and easy to work with. Her team is outstanding and made the process go smoothly
J Bradley
Sarasota
FL
Date:
11/19/2025
5
5555555
Ann was always on top of things and returned calls and answers quickly
Judith L
Sarasota
FL
Date:
11/19/2025
5
5555555
Great communication.
Scott Allen
New Whiteland
IN
Date:
11/19/2025
5
5555555
Brian, Suzy and their whole team made this process so smooth for my wife and I. Every question was answered, they were always available and incredibly supportive. This was the first time I have ever purchased a home, so i was unfamiliar and stressed, but Brian and Suzy made it so easy and not stressful. I cannot explain how grateful I am for them. They will be my first recommendation to anyone looking to purchase a home and I will use them in a heartbeat again in the future.
Jillian C
Pasadena
MD
Date:
11/19/2025
5
5555555
Tony was great throughtout the entire process. Communication was prompt. Helpful & courteous! Great attitude and reassuring of a comfortbale payment. No pressure!
Cody
Stoughton
WI
Date:
11/19/2025
5
5555555
Tim was great!
Judith A
Westfield
IN
Date:
11/19/2025
5
5555555
Constant communications with relevant naterial
Philip Gerald
Saint Simons Island
GA
Date:
11/19/2025
4
4444444
Responded to emails and phones questions
Frances
Oakton
VA
Date:
11/19/2025
5
5555555
The team is very knowledgeable and hardworking.
Ryan
Social Circle
GA
Date:
11/19/2025
5
5555555
Responsive, friendly, and highly competitive (best) rate we were offered!
Sarah Chase
Seattle
WA
Date:
11/18/2025
5
5555555
Jenny goes above and beyond
Frederick J
Woodland
WA
Date:
11/18/2025
5
5555555
Efficient, attentve, fast processing and closing.
Richard Francis
Thomaston
ME
Date:
11/18/2025
5
5555555
Sarah and team worked tirelessly to enusre we found a product that met our unique needs. Greatly appreciate it!
Matthew
Bozeman
MT
Date:
11/18/2025
5
5555555
Excellent communication from the team keeping me always up-to-date. The Fairway app also made it super easy to track progress and receive notifications.
Megan
Woodbury
MN
Date:
11/18/2025
5
5555555
Tom and team were great on our recent refi and kept us up to date on each stage, and answered any questions in a timely manner. We could not recommend them enough!
Amy C
Phoenix
AZ
Date:
11/18/2025
5
5555555
quick actions and recommendations by the lender to capture the best rate in today's versitile market!
Abigail L
Park City
UT
Date:
11/18/2025
5
5555555
Smooth process and great communication
Angelo Joseph
Zephyrhills
FL
Date:
11/18/2025
5
5555555
Adeline and her entire Perkins Team are the best of the best to work with! I'm on the realtor side and see all the magic she works on the backend for her clients. Her communication and assistance can't be beat!
Terri
Date:
11/18/2025
5
5555555
Thann you for everything you did for us throughout this process. Your communication, calm guidance, and willingness to work with our timeline made such a difference for our family. We always felt informed, supported, and confident because of you. You went above and beyond to help us seal the deal. We truly appreciate how easy you made this experience and are so grateful to have worked with you!
Tisa L
Forest Lake
MN
Date:
11/18/2025
4
4444444
There were a number of situations where effective communication and reviewing paperwork promptly would have prevented mistakes and loss of time in closing. I do appreciate that you accepted responsibility and made steps to accept that responsibility, it still however cost 3 days. And the numbers mistake was several thousand. I was looking forward to a little cash back to move, and each step, and yes a few that were not in either of our control, lead to funds lost on my part. The last step was a miscalculation where I would have received 1000 back, and then it was 700 I'd owe, then you ate that.. then other tax numbers off... it was a bit frustrating. Just being honest.. I believe you and your team worked hard on our behalf, I would recommend a little better quality controll onndocs, prior to sending. Thank you to you and Kelsey for helping us obtain our home. We are greatly appreciative, and I still will be referring Veterans your direction.
James D
Bandon
OR
Date:
11/18/2025
5
5555555
Very helpful, kept us informed all thru process. Sincerely is interested in helping us.
Richard L
Fort Wayne
IN
Date:
11/18/2025
5
5555555
Wendy is knowledgeable, trustworthy, efficient and caring. She had us covered throughout the process and made sure our closing happened on time, despite obstacles and inefficiencies that arose from within Fairway.
Kathleen M
Salida
CO
Date:
11/18/2025
5
5555555
Very smooth and efficient process, lots of communication
Daniel
Lewisville
TX
Date:
11/18/2025
5
5555555
Lori is knowledagle, personable, and gets the best for her clients. I will continue working with her throughout the years & would higly reccomend her to anyone starting their homeowners journey, or needing any other support.
Jessica
Newington
CT
Date:
11/18/2025
5
5555555
Bettina was very professionsal and cordial. She took care of everythiong in a timely manner and got the job done well. Thanks Bettina!
Cheryl
Lincoln
ME
Date:
11/18/2025
5
5555555
Levi always responded fast, and always made sure all of our questions were answered. Consistently checked in with us throughout the whole process, which made everything feel smooth and stress free.
Erica
Mount Vernon
WA
Date:
11/18/2025
5
5555555
Frank was helpful and approchable.
Bryan
North Aurora
IL
Date:
11/18/2025
5
5555555
Having access to the website was great and being able to follow the loan process as it went through each step was really great. I felt I knew what was going on.
Cindy
Oregon
WI
Date:
11/18/2025
5
5555555
Dean and his team make things happen! He was always there to answer any questions to the absolute best!
Logan M
Fredericktown
OH
Date:
11/18/2025
5
5555555
felis gracias porta la ayuda que nos brindo.
Jorge Fernando
Stone Park
IL
Date:
11/18/2025
5
5555555
Melanie-puts the work in, and is by you every step of the way. Day & Night she was available for questions or concerns.
tami parker
Date:
11/18/2025
5
5555555
Dan was so transparent and kept us in the loop every step of the way. Even when we had some hurdles to cross, Dan helped us navigate the challenges and make sure we were taken care of. Nothing but great things to say about Dan. Don't even bother looking elsewhere, just call Dan today!
Austin Pinkstaff
Date:
11/18/2025
5
5555555
She did all the leg work to find the best approach for what I was needing. She was always day & night available for questions or concerns.
Tamara Lynelle
Gravette
AR
Date:
11/18/2025
5
5555555
Dan was so transparent and kept us in the loop every step of the way. Even when we had some hurdles to cross, Dan helped us navigate the challenges and make sure we were taken care of. Nothing but great things to say about Dan. Look forward to working with him again in the future.
Austin
Florissant
CO
Date:
11/18/2025

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers