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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
I had an outstanding experience with Adam as my mortgage broker. He went above and beyond to help me secure financing for my apartment, navigating the process with dedication and creativity. His professionalism and commitment truly stood out, and I wholeheartedly recommend him to anyone in need of an excellent mortgage broker.
Leonardo Bittar
Pompano Beach
FL
Date:
1/15/2026
5
5555555
The great communication.
James Drew
Westminster
SC
Date:
1/15/2026
5
5555555
Chip is friendly, kind and great at what he does!
Ave Maria
Decatur
GA
Date:
1/15/2026
5
5555555
The overall help with the entire process :)
Keily Diane
Norwich
CT
Date:
1/15/2026
5
5555555
What made this homebuying experience so great was how responsive and friendly Kelly and her team were throughout the entire process. We always felt guided and knew we were in safe hands. It was truly an absolute pleasure working with them. When we put in an offer on our new home, there were multiple competing offers. Because of Kelly’s reputation, the seller’s agent advised their client that we were the strongest and safest choice specifically because we were working with Kelly Rogers. That alone speaks volumes. We couldn’t be more grateful for her expertise, professionalism, and support.
Fallon M
Montgomery
TX
Date:
1/15/2026
5
5555555
Fast and friendly service!
Brooke M
Carver
MA
Date:
1/15/2026
5
5555555
Lucky was there every step of the way and ensured I was knowledgeable on everything that was going on. She has a great personality that makes going through the stressfull process of loans very easy. Working with Lucky was the best and I would recommend her to anyone that asks me about needed those services.
Corey
Hamilton
TX
Date:
1/15/2026
5
5555555
Bill and Jen answered any questions we had promptly and efficiently They made the process as seamless as it could have been
Frederick L
Merrimack
NH
Date:
1/15/2026
5
5555555
Personal, easy, available
Carl
Happy Valley
OR
Date:
1/15/2026
5
5555555
Very responsive informative in every aspect of this home buying experience quick response very knowledgeable make it easy for the customer to understand
Armando
Tucson
AZ
Date:
1/15/2026
5
5555555
byrons hard work to get me money to by my new home
Martin R
Fall River Mills
CA
Date:
1/15/2026
5
5555555
Efficient, quick turnaround, available staff
Jessica
Portland
OR
Date:
1/15/2026
5
5555555
Bethany went above and beyond making sure that everyone of us felt comfortable with the mortgage process. She was a strong communicator and was very organized.
Elizabeth
Loveland
OH
Date:
1/15/2026
5
5555555
Travis was great at communicating and pleasent to speak with
Samuel Chase
Bellevue
NE
Date:
1/15/2026
5
5555555
Very patient and helpful!!
Dan L
Saint David
AZ
Date:
1/15/2026
5
5555555
Professional and courtious, overall best service available
Berardo
Chicago
IL
Date:
1/15/2026
5
5555555
How fast responses were . I didn't know a lot. anything I didn't know was patiently explained to me in a way that made sense. life can be tough! But it doesn't have to be if you work with the right people!
Slayton
Columbus
GA
Date:
1/15/2026
4
4444444
Tony is very knowledgeable and helped us through every step of this process as new buyers.
Nicholas
Madison
WI
Date:
1/15/2026
5
5555555
So easy to work with, excellent communication and the application process was so easy!
Caleb
Gladewater
TX
Date:
1/15/2026
5
5555555
The team was professional, kind, organized and able to do a quick close.
Ann Marie
Four Oaks
NC
Date:
1/15/2026
5
5555555
The reponsiveness of everyone on your team was unbelieveable! Your team did an amazing job walking us through the entire process, you provide checklists of need doucments and the follow up process your team conducts is top notch and invaluable!!
Jonathan S.
Mooresville
IN
Date:
1/15/2026
5
5555555
Easy and clear communciation the entire time. Both you and Stella answered all questions I had and we closed on time. Highly reccomend!
Reid
Avon
NY
Date:
1/15/2026
5
5555555
From the outset, Troy was responsive and instrumental to finding the right loan that helped us into our new home. Once he launched his impressive team, the process went without a hitch. Our every question and concern was immediately answered by Troy and his helpful staff. Should we ever need a lender again, he will be our first call and we will gladly recommend him to anyone else looking for expert and dedicated service
John Jay
Glen Rose
TX
Date:
1/15/2026
5
5555555
Very respknsive responsive and available during the whole process to answer any questions.
Michael
Sparta
TN
Date:
1/15/2026
5
5555555
Easy process and team support at all times.
Syed Z
Richmond
TX
Date:
1/15/2026
5
5555555
Your team is just like you Justin! Thank you for all that you do.
Rhonda
Phoenix
AZ
Date:
1/15/2026
5
5555555
Nancy is very responsive and patient, which is important when dealng with frustrating underwriters (and me). She has done two loans for me now and as soon as rates drop a lot, she will hopefully help me with one more.
Deborah L.
Grand Junction
CO
Date:
1/15/2026
5
5555555
Rene and his team were extremely helpful and professional throughout the entire process. The closing was a breeze.
Garrett
West Islip
NY
Date:
1/15/2026
5
5555555
Ruben was calm, knowledgeable and reasurring. whenever a question or concern came up, Ruben was right there to provide clarity and advice
Rachel A
Milwaukee
WI
Date:
1/15/2026
5
5555555
Despite a complex situation, Becky was always incredibly optimistic, cheerful, and reassuring. We had a fantastic experience with Fairway.
Jared Michael
Williams Bay
WI
Date:
1/15/2026
5
5555555
Easy to communicate with and get in contact with Friendly and kind
Barbara L
Battle Ground
WA
Date:
1/15/2026
5
5555555
the communication, always keeping us informed of everything that's going on.. very professional
Edgar
Dumfries
VA
Date:
1/15/2026
5
5555555
Great communication and customer service. Made closing easy!
Lauren
Elm Springs
AR
Date:
1/15/2026
5
5555555
Jennifer was nothing but amazing! She made sure we understood everything throughout the entire process as well as gave us hope when we thought there was none. I will share her name with anyone I know that is looking into buying a home. We appreciate everything she did for us!
Kayti
Star City
AR
Date:
1/15/2026
5
5555555
Good communication
Whitney
Pensacola
FL
Date:
1/15/2026
5
5555555
Just so easy
Wendy J
Epping
NH
Date:
1/15/2026
4
4444444
Even though there were struggles, in the end everything got done as needed!
Latalo J
Southaven
MS
Date:
1/15/2026
5
5555555
Great communication and very knowledgeable
Darren E.
Shrewsbury
MA
Date:
1/15/2026
5
5555555
..............
John M
Columbia
IL
Date:
1/15/2026
5
5555555
Quick, sought best loan options for us, kept us up to date with clear instructions on follow through, made us feel he was looking out for OUR best interests.
Brian Keith
Peoria
AZ
Date:
1/15/2026
5
5555555
very smooth transition
Peyman
McLean
VA
Date:
1/15/2026
5
5555555
The exceptional work and proffesionalism displayed by Markita and her team have been second to none. They made the refinancing process painless and left me with an experience that I would recommend to all looking to refinance.
Aaron
Fredericksburg
VA
Date:
1/15/2026
5
5555555
Great Communication.
Josh
Eddy
TX
Date:
1/15/2026
5
5555555
Judy is very knowledgeable about the mortgage process. Taking a mortgage loan is not something a person does everyday. Sometimes we had to ask questions or ask for assistance. She was always helpful and quick to respond.
Kimberly
Amelia Court House
VA
Date:
1/15/2026
5
5555555
Communication
Victoria
White Marsh
MD
Date:
1/15/2026
5
5555555
Very communicative - felt like she was trying to get the best deal for us in terms of numbers.
Andrea
State College
PA
Date:
1/15/2026
4
4444444
Plenty follow through
Paul E
Mooresville
NC
Date:
1/15/2026
5
5555555
The commitment Randall had to make sure we understood each step of the process . Randall is very professional and understanding
Charles Wesley
Lexington
NC
Date:
1/15/2026
5
5555555
The service was great! I got replys to all my questions right away. They walked me through each step, and actually came out to the property to help me with what was needed for the inspection.
Sebastian
Thatcher
AZ
Date:
1/15/2026
5
5555555
David's attention to the process. Keeping us informed about the process and discussing our needs
Pauline M
Severn
MD
Date:
1/15/2026
5
5555555
Steve is efficient, ans and breaks down the whole process pretty simple so you can understand he does no beat around the bushes , very professional.
Sean
White Marsh
MD
Date:
1/15/2026
5
5555555
The personal touch that Tiffany and her team brought to the table during my original loan financing and the refinancing of it later really made the process smooth and enjoyable. I highly reccomend her to anyone seeking a loan.
Natasha Marie
Marshall
AR
Date:
1/15/2026
5
5555555
Quick and friendly process
Gina Higinia
Kingman
AZ
Date:
1/15/2026
5
5555555
Very informative, always willing to answer questions no matter how silly they may seem and all around a great person to work with. Always willing to take the extra step to make sure you understand every aspect.
Keanna
Date:
1/15/2026
5
5555555
Taylor was helpful, easy to work with, and always kept us updated on next steps or where we were In the process. Enjoyed working with him.
Scott
Lander
WY
Date:
1/15/2026
5
5555555
Quick response and helpful with the process.
Jacob P
San Tan Valley
AZ
Date:
1/15/2026
5
5555555
Jaime went above and beyond for me made this process very easy and answered all questions that were asked for a first time home buyer this was an amazing experience Thank you !!
Branden S
Cheyenne
WY
Date:
1/15/2026
5
5555555
Nathan (and Pariss too) were incredibly responsive...which is high on my list of services I desire. I had very few questions as we went through the process as they kept me totally up to speed. The communications were timely and informative. It was an all around great experience.
William H
Bryan
TX
Date:
1/15/2026
5
5555555
Traci, Jean, Vincent and the rest of the team did a fantastic job with our second home purchase. Their professionalism, fast response times, and positive demeanor helped guide us through the process and put our concerns at ease. This was our second home purchase using Fairway and we would highly recommend them to others in the Treasure Valley!
Colin Gregory
Nampa
ID
Date:
1/15/2026
5
5555555
Kevin was great. very responsive. answered questions.
Jessica D
Mesa
AZ
Date:
1/15/2026
5
5555555
Great communication and thoroughness
James
Oak Creek
WI
Date:
1/15/2026
5
5555555
I have known David for 20 years . I am a return client a few times over . I have also referred several people over the years . David is extremely kind, helpful and I trust him!!! He has always been willing to answer my questions over the years when I have any kind of lender questions! He's fantastic!!!
Kelley ONeal
Marietta
GA
Date:
1/14/2026
5
5555555
I've never worked with someone more responsive than Rob. We worked on refinancing one of my properties over the Christmas holiday, and Rob never missed a call from me or left a text message unanswered for more than a couple minutes. Would highly recommend working with Rob.
Joe
Saint Paul
MN
Date:
1/14/2026
5
5555555
Everything through out the whole process was made very simple and trouble free with all of Dj's help!
Shane
Mukwonago
WI
Date:
1/14/2026
5
5555555
We cannot recommend Lucas enough. As first-time homebuyers who felt a little clueless at times, having Lucas by our side made the entire mortgage process feel manageable and much less stressful. Lucas was incredibly patient, responsive, and always available to answer questions (no matter how small). He took the time to explain every step clearly, made sure we understood our options, and was truly with us from start to finish. The home-buying process can be overwhelming, but Lucas made us feel supported, informed, and confident throughout. We’re so grateful for his help and would highly recommend him to anyone, especially first-time buyers looking for someone they can really trust.
Erin
Norwood
MA
Date:
1/14/2026
5
5555555
5.0 Stars!
Ryan Kruger
Date:
1/14/2026
5
5555555
frequent communication, not pushy at all, the whole process was smooth.
Ryan
Kyle
TX
Date:
1/14/2026
5
5555555
Suzie is someone with decades of experience in the mortgage industry . she is up front and honest and extremely knowledgeable of loan programs and processes she has a great understanding of of human nature and she is empathetic and kind she understands her customers, she communicates at all times and is straightforward . Follows up and does what she says she wil do. Her company is lucky to have her And i I would recommend her to everybody that I know
Miluska Janina
Clifton
TX
Date:
1/14/2026
5
5555555
You were easy to work with!
Katherine E
Seattle
WA
Date:
1/14/2026
5
5555555
Very easy to work with and extremely responsive.
Christine B
Robertsdale
AL
Date:
1/14/2026
5
5555555
Helpful, quick, and made the process very clear for us!
Grace
Salem
MA
Date:
1/14/2026
5
5555555
great communication and very knowledgable !
Jeffrey Alexander
Marietta
GA
Date:
1/14/2026
5
5555555
Denine is the epitome of what a loan agent should be. Her ethics are unmatched, her knowledge is exceptional, and her mastery of the lending process is evident in everything she does. She has an incredible ability to explain even the most complex details in a way that makes you feel confident and informed. Denine walks you through every step, anticipates challenges before they arise, and takes care of the things she knows would otherwise be a headache for her clients. I’ve worked with her many times and will absolutely continue to do so—because when Denine is involved, you know you’re in the best hands.
Maria
Huntington Beach
CA
Date:
1/14/2026
5
5555555
Communicative, Friendly, timely service. Showed up to the closing incase we had any questions.
Bethany
Atlanta
GA
Date:
1/14/2026
5
5555555
It was very nice working with everyone
Jake M
Bristol
NH
Date:
1/14/2026
5
5555555
Communication was spot on!
Larissa M Driscoll
Date:
1/14/2026
5
5555555
Communication was spot on!
Larissa M
Savannah
GA
Date:
1/14/2026
5
5555555
Jason reached out to me to see if I was interested in refinancing when interest rates dropped. Katie made the whole process seamless and easy.
Margaret M
Apple Valley
MN
Date:
1/14/2026
5
5555555
Mark was amazing! He went through many scenarios with me and discussed all of my options to maximize my savings! I highly recommend working with Mark!
Jenny Nguyen
Date:
1/14/2026
4
4444444
The task of processing the loan took place on time despite the inconvienences of being remote until the finish.
James
Lakeville
MN
Date:
1/14/2026
5
5555555
Ryan was great. Very knowledgeable and responsive to any questions I had.
Phillip Dean
Blaine
MN
Date:
1/14/2026
5
5555555
Good staff and communciation
Logan
Austin
MN
Date:
1/14/2026
5
5555555
Maryann was a great communicator and always so quick to respond even if after hours. So helpful and we never felt lost! Would use her every time!
Christine Denise
North Richland Hills
TX
Date:
1/14/2026
5
5555555
Everything. Very professional and helpful in navigating my first time home buying experience
Hunter
Hines
OR
Date:
1/14/2026
5
5555555
Scott was simply OUTSTANDING to work with—always available to answer any questions and committed to making the entire process as simple and easy as possible. We truly couldn’t be happier with the amazing service we received. This was our second time working with Scott Martin as our mortgage specialist, and he is truly an asset to your company!
Natalie T
Alton
VA
Date:
1/14/2026
5
5555555
Kerensa followed us every step of the way and always went Above and beyond to communciate communicate with others. There were some bigger hurdles to get through and she figured it right iut with quick action! Thanks Kerensa!
Dakotah
Newaygo
MI
Date:
1/14/2026
5
5555555
5.0 Stars!
Trey Cavaan
Date:
1/14/2026
5
5555555
Commucative, detailed & helpful
Trey
Ludlow
MA
Date:
1/14/2026
5
5555555
Tony was great to work with. Quick to respond and gets the job done. Highly recommend
Joe Caprio
Date:
1/14/2026
5
5555555
Clint was so wonderful to work with. The level of detail and time given to explanations was amazing. He was a joy to work with!
Liah
Birmingham
AL
Date:
1/14/2026
5
5555555
Great customer service, very responsible, and made my experience seem so easy
Lorena
Dallas
TX
Date:
1/14/2026
5
5555555
..........
Susan
Blaine
WA
Date:
1/14/2026
5
5555555
Prompt communi
Marika
Bellevue
ID
Date:
1/14/2026
5
5555555
Nonstop communication, Tom is available to answer all questions and make sure we have no doubts
Taylor R
Grandview
TX
Date:
1/14/2026
5
5555555
Great service overall
Ernest
Tucson
AZ
Date:
1/14/2026
5
5555555
My grandpa, Mark, made everything so simple and had my best interest in mind throughout the whole process!
April M
Fort Wayne
IN
Date:
1/14/2026
4
4444444
Communication was on point. Would recommend slowing down a bit.
Shantell M
Mt Home
ID
Date:
1/14/2026
5
5555555
I had such an amazing experience with Julie. She made sure that I was taking care of every step of the way and went above and beyond for me. I will absolutely be using her for every refinance or if I purchase a home in the future. What an amazing asset to the team.
Max Hall
Date:
1/14/2026
5
5555555
was a delight to work with. She went above and beyond everything I had asked for her and she put me in a position to really come out ahead. I will absolutely be working with her moving forward and I will refer anyone to her as well. She is an amazing asset to the team.
Max
Waxahachie
TX
Date:
1/14/2026
5
5555555
Great communication.
Christopher
Surprise
AZ
Date:
1/14/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 | www.nmlsconsumeraccess.org. All Rights reserved.
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