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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Great communication, always available, very informative and easy to talk to. Great customer service by getting things done quick, correctly, and guiding a first time buyer through the whole process. Overall great experience.
Jose Armando
Brownsville
TX
Date:
1/2/2026
5
5555555
The overall process of getting my loan, Jeff kept me informed and was very helpful. Very professional, efficient and knowledgeable. I will highly recommend Fairway's services.
Crystal
Pahrump
NV
Date:
1/2/2026
5
5555555
Being able to get our dream home with amazing service and even better communication made the whole process that much easier and smoother for us.
Madalyn Leigh
Laurel
MD
Date:
1/2/2026
5
5555555
On time and very professional
Earnesteen E
White Plains
MD
Date:
1/2/2026
5
5555555
Matt and Jill are great to work with and always on top of things.
Kerry
Cape Coral
FL
Date:
1/2/2026
5
5555555
Excellent communication, and a very smooth
Joshua Matthew
Greenfield
WI
Date:
1/2/2026
5
5555555
Sometimes when I ask you a question I get a very broad answer that doesn't really answer my initial question. I prefer direct short answers and if you dont know it, ok just tell me you don't know
Brent
Wisc Rapids
WI
Date:
1/2/2026
5
5555555
Personalized ideas to help me get approved as well as a lot of emotional support and care!
Traci
Topeka
KS
Date:
1/2/2026
5
5555555
Mindy was very communicative and kept me informed very step of the way. She explained everything in a way I could understand and always gave her honest opinion. Thank you
Jessica R
Guilford
IN
Date:
1/2/2026
5
5555555
Nicole met with my I husband and I very quickly, and got our mortgage in process right away. She was great communicating with us every step of the way. Overall, Nicole was wonderful to work with.
Kathryn Ann
Grand Junction
CO
Date:
1/2/2026
5
5555555
lorna is more than willing to help, out going and understanding !!
Brooklyn Dell-Taylor
Hamburg
AR
Date:
1/2/2026
5
5555555
Crystal was awesome. She was very responsive and knowledgeable and answered all of our questions.
Nicholas
Meridian
ID
Date:
1/2/2026
5
5555555
Santiago and Andrea were kinda, helpful and professional.
Tiani
Safford
AZ
Date:
1/2/2026
5
5555555
It was quick and
Richard
Franklin
NH
Date:
1/2/2026
5
5555555
Great communication during the entire process. Adaptive in problem solving. Glad I went with Nick!
Devin Bryan
Roswell
GA
Date:
1/2/2026
5
5555555
, He kept in contact the whole time every step of the way
Hiedie
Dunbar
WI
Date:
1/2/2026
5
5555555
Brenda was very professional and very helpful. She made whole process very smooth. I highly recommend her 100%
Aaron
Munroe Falls
OH
Date:
1/2/2026
5
5555555
Great at communicating where we were at through the process of home buying
Trenton
Donie
TX
Date:
1/2/2026
5
5555555
Tom was super responsive and answered all of our questions! He gave us multiple options and helped us pick the right loan for our needs.
Molly Osborn
Biddeford
ME
Date:
1/2/2026
5
5555555
The great communication.
Gia
Sarasota
FL
Date:
1/2/2026
5
5555555
Very detailed and quick. Available whenever
Shane
Racine
WI
Date:
1/2/2026
5
5555555
Everything was quick and prompt. No real issues as a result of
Shane
Racine
WI
Date:
1/2/2026
5
5555555
Craig went above and beyond our needs and wants, and provided the best advice, knowledge, and care for this process. We really appreciate his team .
Chris
Chesterfield
MO
Date:
1/2/2026
5
5555555
Google Review: You do not need to go anywhere else for a mortgage. These people are the bomb! I wish I could give you 10 stars. From start to finish, it was 13 days to process the paperwork, another 3 to get a mortgage offer that we loved, and we closed on day 19. Unheard-of with a conventional style mortgage. Only cash deals close faster. Thank you for making such a difference when time was the most important factor. I won't be going anywhere else for our future broker needs. And you shouldn't either. Thank you Fairway Home Mortgage. Cheers.
Miguel Fernando
North Port
FL
Date:
1/2/2026
5
5555555
Pam made the whole process super simple and easy. Pam expeditiously got everything done so we could close quickly .
Cole
Rhome
TX
Date:
1/2/2026
5
5555555
Was great to work with and communicated well.
Rachel
Austin
MN
Date:
1/2/2026
5
5555555
It was a tough one given my self employment, but we got through it.
Tyler
Laramie
WY
Date:
1/2/2026
5
5555555
Portal is easy
Maria De Jesus
Oxon Hill
MD
Date:
1/2/2026
5
5555555
Her patience and Seadman Law Firm. Didn't feel rushed or just another customer. I need to follow up on the direct deposit of the closing cost though.
Angela
Summerville
SC
Date:
1/2/2026
5
5555555
Friendl, Great Communications, Experienced
Michael W
Surprise
AZ
Date:
1/2/2026
5
5555555
Easy to work with! Always giving us his input and suggestions. He's always putting our interests first!
Brent E
Woodstock
IL
Date:
1/2/2026
5
5555555
Scott was easy to talk to and genuine. Quick and reliable
Loki
Chattanooga
TN
Date:
1/2/2026
4
4444444
Tyler was there for anything I needed to ask. He listened to any concerned I had and would reassure me anytime I needed it!
Nicole
Hickory
NC
Date:
1/2/2026
5
5555555
She has always been there for us.
Glenn Lojo
Gresham
OR
Date:
1/2/2026
5
5555555
Michelle did an amazing job of keeping us informed and not overwhelming our tasks. She handled everything extremely quick and the loan process felt very easy with her helping us. We were also beyond pleased with the rates and numbers she was able to provide for us. We will definitely contact her in the future for any needs regarding our mortgage.
Timothy
Smithville
MO
Date:
1/2/2026
5
5555555
Kept me advised at all times of the status of loan process Was very helpful . Wonderful experience was kept in the loop at all times best of all no surprises at closing
Debra A
Grand Junction
CO
Date:
1/2/2026
5
5555555
Follow Through and taking the time to support and mak things right with our loan
Elizabeth R
Westfield
IN
Date:
1/2/2026
5
5555555
Thank you Chris and Jill for the great experience working with you! Communication was above par and fast response even on weekends etc. We really appreciate you!!
Carl
Williston
ND
Date:
1/2/2026
5
5555555
Not needing to do it at all but it was not a bad experience
Barbara
Lakeside
CA
Date:
1/2/2026
5
5555555
This journey has been incredible! I'm so grateful for the guidance and support through my first home purchase.
Jasmine
Florence
SC
Date:
1/2/2026
4
4444444
The team @ Fairway Home Mortgage are really good at communicating. I especially like the "Friday Wrap-up"
Scott
Hoffman Estates
IL
Date:
1/2/2026
5
5555555
Ann is very helpful and responsiv! Any questions we had, she was able to answer them in complete detai! would recommend her to anyone I know looking to buy a house in the future!
Sydney M
Englewood
FL
Date:
1/2/2026
5
5555555
The quick response and the communication taking us thru the process
Sandra Faye
Dahlonega
GA
Date:
1/2/2026
5
5555555
Thank you Katie for your hard work on this closing! They aren't always easy but Katie sticks with it and gets it done!
Leslie
Rotan
TX
Date:
1/2/2026
5
5555555
Scott is the best in the business and a pleasure to work with
Ben Elliott
Helena
AL
Date:
1/2/2026
5
5555555
Paulina has been my loan officer since my condo purchase in 2017 and then for my 2024 townhouse purchase. i recently refianced and everything went smoothly. She always knows How to put me at ease with all the stress of purchasing a home. I appreciate her and her team for keeping me informed and on top of everything! Thank you!
DARLINE
Bridgeview
IL
Date:
1/2/2026
5
5555555
The whole process from start to finish was a learning experience for me as it was my first time. Gabe made it easier for me till the end. All I had to do was to get my down payment and he did the rest. I'm very grateful Gabe! Thanks for your patience, your guidance and assistance throughout this process!
Osei
Tucson
AZ
Date:
1/2/2026
5
5555555
He was great To work with being a first time home buyer. He was always very helpful and easy to talk to. He has a great team that I would 10/10 recommend to anyone.
John
Indianapolis
IN
Date:
1/2/2026
5
5555555
Meredith made the refi process very easy for us and was amazing to work with!
Brian R
Baltimore
MD
Date:
1/2/2026
5
5555555
Quick, accurate and clear communication throughout the process.
Nathaniel J
Lancaster
SC
Date:
1/2/2026
5
5555555
Good communication. I liked the ease of using the app.
Stacie A
Cedar Hill
TX
Date:
1/2/2026
5
5555555
Brittney and Sarah are great to work with! Responding promptly to all of my emails and patient with all of my questions.
Makala
Colorado Springs
CO
Date:
1/2/2026
5
5555555
Miranda was ALWAYS available. She didn't seem like we were bothering her, when my wife and i had questions. I had a crisis when my credit score dropped during the middle stage of buying a house. Miranda answered her phone on a Saturday got on her laptop and helped me come up with a solution to still make it possible to buy a home. At the day of closing Miranda met us at the attorney office with a gift basket to help celebrate us buying a house. The lawyer stated that its rare when a loan officer come to a closing in support of the buyers. Overall smooth process and we thank you Miranda .
Jonathan
Ludlow
MA
Date:
1/2/2026
5
5555555
Communication and timeliness with responses. The entire team is very knowledgeable and answered all of our questions thoroughly. The team went The extra mile to ensure my wife and I had the best experience possible in this process.
Caleb
Indianapolis
IN
Date:
1/2/2026
5
5555555
Frank, clear, proactive, and friendly communication
Jamil
Manhattan
KS
Date:
1/2/2026
5
5555555
Sean has been very understanding of our needs, and patient to deliver what we were looking for. Thanks to Sean we continue with Fairway.
Moises
Summerville
SC
Date:
1/2/2026
5
5555555
Kevin was incredibly kind, responsive, and supportive throughout the entire process. He took the time to clearly explain every step, made himself consistently available, and ensured we always felt informed and confident in our decisions. He went above and beyond the role of a lender, by the end, he truly felt like a trusted friend, which made the experience not just smooth, but genuinely great.
Arman
Princeton
NJ
Date:
1/2/2026
5
5555555
Being able to get my questions answered very quickly and getting very informed on everything
Josephine
Kansas City
MO
Date:
1/2/2026
5
5555555
Thorough communication and ease of signing documents.
Katherine Leigh
Prattville
AL
Date:
1/2/2026
5
5555555
Made everything very stress free
Austin
Burlington
WI
Date:
1/2/2026
5
5555555
Garett is quick to respond to all communication from me and my fiancé.
Iara
Pawtucket
RI
Date:
1/2/2026
5
5555555
quick responses, knowledgable about services and subject matter
Jessica
West Roxbury
MA
Date:
1/2/2026
5
5555555
Arthur was incredibly responsive and helpful with any questions or requests that we had. We were incredibly happy with the service we received and would recommend him to anyone looking to refinance or get a new mortgage.
Daniel
Chicago
IL
Date:
1/2/2026
5
5555555
Everything! Sherryl is so kind, knowledgeable, and effective. Having Sheryl in my corner makes the scary process of a loan achievable.
Chase
Austin
TX
Date:
1/2/2026
5
5555555
Everything in the process was a very smooth process, we were kept update to date all the time,all our questions were answerwed in a timely fashion. Closing was a smooth process.
Micheal Patrick
Arlington
IN
Date:
1/2/2026
5
5555555
Had a recurring issue regarding an online form I couldn't complete and Brenda solved the problem!
Jeffrey
Stow
OH
Date:
1/2/2026
5
5555555
very nice and easy to talk to answered ALL of my questions in a timely manner I would reccomand Raygen to everyone! She made buying a home a very easy process espe to us first time buyers!
Scott
Sweet Springs
MO
Date:
1/2/2026
5
5555555
Very prompt and thorough.
Megan Brodie
Georgetown
CO
Date:
1/2/2026
5
5555555
Great communication and always available to explain all the questions!
Paulo
Olathe
KS
Date:
1/2/2026
5
5555555
Morgan and Patty were on top of everything! Their communication was fantastic. I am grateful for their help & support every step of the way.
Alissa
Milwaukee
WI
Date:
1/2/2026
5
5555555
Good communication
Margery M
Carlsbad
CA
Date:
1/2/2026
5
5555555
Seamless experience from start to finish
David
Howard
OH
Date:
1/2/2026
5
5555555
The thoroughness, communication, accessibility . You were a fantastic team
Courtney Anne
Minneapolis
MN
Date:
1/2/2026
5
5555555
Prompt and answered all my questions and was able to refinance my mortgage with ease.
Nayana
Cedar Park
TX
Date:
1/2/2026
5
5555555
Richard was always available to chat. He answered all my questions. I am a first time home owner and he made the process very easy. He did not make me feel dumb for all my questions, he explained things in a way for me to understand!
Ashley
Wauconda
IL
Date:
1/2/2026
5
5555555
everyone always communicated with us extremely well
Mason
Sweet Home
OR
Date:
1/2/2026
5
5555555
Jen has been our lending representative for the past three homes we have owned and has consistently given us timely and well-informed decisions when acquiring new loans. She is incredibly thorough and strives to get clients the lowest possible cost while maintaining realistic expectactions based on the state of the market. We're so thankful for every opportunity we have to work with her!
Travis
Fenton
MI
Date:
1/2/2026
5
5555555
It was a stressful time in our lives to pay off a family member. We had so many extenuating circumstances and you and your team held our had through the entire process. It was a fabulous experience!!
Katherine Rena
Oregon City
OR
Date:
1/2/2026
5
5555555
I have purchased 4 houses now and without a doubt Mark is the best person I have ever used for a mortgage . Very exceptional, he is extremely knowledgeable and helpful .
Philip Daniel
Chesterfield
VA
Date:
1/2/2026
5
5555555
Chris is always looking out for our best interests. He is attentive, detail-oriented, flexible and generous with his time, and helps us through these complex processes with ease. We sincerely appreciate everything that Chris does for us - 5-star service, for sure!
Douglas
Arlington
VA
Date:
1/2/2026
5
5555555
The ease of e-signing was
Angela
Mattoon
IL
Date:
1/2/2026
5
5555555
Very nice people. The experience was very good and not complicated.
Linda
Ozawkie
KS
Date:
1/2/2026
5
5555555
The straightforwardness
Patrick M.
El Cajon
CA
Date:
1/2/2026
5
5555555
Prompt communication. Occasionally though, communication could have been better since I didn't always know who was going to call me, when it wasn't Lori, so I had to check back that all was legit.
Philip D
Chesapeake
VA
Date:
1/2/2026
5
5555555
Matt did an outstanding job handling our home mortgage refinance from start to finish. He was knowledgeable, responsive, and made the entire process smooth and stress-free. Matt took the time to clearly explain our options, answered every question promptly, and ensured we understood each step along the way. What really stood out was his attention to detail and commitment to getting us the best possible outcome. He stayed on top of timelines, communicated clearly, and followed through on everything he promised. Thanks to Matt’s hard work and expertise, our refinance closed efficiently and with great terms. We couldn’t be happier with the experience and would highly recommend Matt to anyone looking to refinance or secure a home loan. He’s professional, trustworthy, and truly goes above and beyond for his clients.
Brandon
New Braunfels
TX
Date:
1/2/2026
5
5555555
Josh answered all my questions and guided me through the whole process.
Ronald
Gleason
WI
Date:
1/2/2026
5
5555555
Terri and team are prompt to answer my questions. Communication is clear so I always knew where we were in the process.
Guadalupe
Forney
TX
Date:
1/2/2026
5
5555555
great communication, going above and beyond to work through the process, thanks,
Craig
Franklin
IN
Date:
1/2/2026
5
5555555
Made the whole buying experience a breeze, from the first time talking to Chris and him letting me know what all I had to do, to this last time where I got to close. Very knowledgeable and helpful in every way possible!
Emmett
Coshocton
OH
Date:
1/2/2026
5
5555555
The refinance process was very easy from start to finish. The team was great to work with and really took their time explaining everything and guiding me through each step. Communication was clear, and I never felt rushed. Overall, a smooth and stress-free experience.
Thaer
North Andover
MA
Date:
1/2/2026
5
5555555
Someone was always available to answer my questions. Also was an easy process for all that they needed through the app.
Morgan
Albemarle
NC
Date:
1/2/2026
5
5555555
The portal and app are very useful. The team is friendly and responsive. The combination of those things made everything go smoothly.
Jacob Wayne
West Jordan
UT
Date:
1/2/2026
5
5555555
My realtor Lena Cooper and Carrie were the best!
Christy Journey
Columbia
TN
Date:
1/2/2026
5
5555555
They were great at getting us approved for the loan again....
Debra
Sioux Falls
SD
Date:
1/2/2026
5
5555555
Working with John and his team was easy and enjoyable. I did not have to worry if I was getting a good deal or not, John would lay everything out and explain every option and situation to me. It made the entire process smooth and gave me confidence going into closing .
Michael
Mansfield
TX
Date:
1/2/2026
5
5555555
Unlike the five previous mortgages which we have secured, this one was quite smooth and very well explained. Kelly was there through out the process and went beyond her responsibilities to help. As a previous senior manager in the Federal Government, she is a top 1% performer.
Larry S
Williamsburg
VA
Date:
1/2/2026
5
5555555
Jamie was quick to answer any questions I had with great explanation. If youre looking to buy a home I'd definitely go with Jamie with fairway!(They also have the best rates!) Thank you Jamie!
Noelia A
Waco
TX
Date:
1/2/2026
5
5555555
Amber went well above what I thought was going to be needed to purchase the home. Even with all my unknowns, throwing a few curveballs at her , her and her team was able to push everything through and make it happen.......absolutely fantastic job. I could not be more satisfied with Amber.....simply amazing
Bryan Alan
Porter
TX
Date:
1/2/2026
5
5555555
The process was very quick and efficient. The team kept in constant contact with us . One of best experiences.
Raymond
Mokena
IL
Date:
1/2/2026
5
5555555
The constant communication and timely responses made it a wonderful expe and really helped reduce the stress of buying a home
Noah
Jackson
GA
Date:
1/2/2026

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers