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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Laura did and ALWAYS does an amazing job getting my buyer to the finish line. She made the experience feel personal and effortless. We are blessed to have her as a referred lender.
Deedra
Temple
TX
Date:
10/5/2026
5
5555555
Easy responsive great team to work with Dennis calls and. Checks in responds fast and esigning is a breeze.
Logan
Greenwich
OH
Date:
10/5/2026
5
5555555
Great communication!! Very responsive to my calls. Guided us through the process with grace and patience. Quick work in a short time type of situation.
Gary
Cheyenne
WY
Date:
10/5/2026
5
5555555
Great communication and timely responses!
Jalen
Powell
TN
Date:
10/5/2026
5
5555555
Karl made it possible for me and my family to move into our first home!
Zion
Shelby
NC
Date:
10/5/2026
5
5555555
Alex is informative, got the job done and even when things were pauhed back she made it happen.
Lashawnda
Salem
MO
Date:
10/5/2026
5
5555555
Tonja was so much help and was so nice and answered every big and small question we had. As well as went into detail to explain things to us.
Alejandro
Lampasas
TX
Date:
10/5/2026
5
5555555
Jen was fantastic to work with, had top notch communication, and made sure everything happened promptly.
Michael
State College
PA
Date:
10/5/2026
5
5555555
Exceptional communication skills, very detailed oriented, pleasant personality
Yolanda
Winston Salem
NC
Date:
10/5/2026
5
5555555
Roman was great! Communication with us was on point. Thank you so much for your professionalism
Candida
Oracle
AZ
Date:
10/5/2026
5
5555555
Easy and professional
Jacob
Vail
AZ
Date:
10/5/2026
5
5555555
Easy process with good communication
Jenna
Sharpsburg
GA
Date:
10/5/2026
5
5555555
Lauren is the best
Jose
Covina
CA
Date:
10/5/2026
5
5555555
Very responsive to all our questions and concerns. Pleasant, honest team.
Patricia
Gouldsboro
ME
Date:
10/5/2026
5
5555555
Always available, knowledgeable about options, have a good office staff that ate personable and friendly no matter how many times I called . My questions were always answered with detailed explanations
Paula
La Plata
MD
Date:
10/5/2026
5
5555555
Andrea and her team were great throughout the entire loan process! They were always available to answer any questions that I had, and went out of their way to make sure that I fully understood each step. They were also very prompt and professional in their replies. I would highly recommend Andrea and her team to anyone looking for a smooth, seamless loan process!
Krista
Hanover
MN
Date:
10/5/2026
5
5555555
Great communication and always answered any questions I had in a reasonable amount of time. Made the whole process smooth and easy
Rylan
Emmons
MN
Date:
10/5/2026
5
5555555
Audrey & her team did a great job! Highly recommend.
Nolan
Perryton
TX
Date:
10/5/2026
5
5555555
Communication was great
Wayne
Belle Plaine
MN
Date:
10/5/2026
5
5555555
Everything
Jerry
Glastonbury
CT
Date:
10/5/2026
5
5555555
Lori's team is exceptional. They are true professionals that go the extra mile in every way they can.
Jareth
Virginia Beach
VA
Date:
10/5/2026
5
5555555
Kim was a pleasure to work with. She was extremely helpful through the entire process and very professional and responsive. Her availability to me was remarkable. Her expertise and knowledge made for a smooth process and she always made me feel at ease during a stressful process.
Michelle
Monroe
NC
Date:
10/5/2026
4
4444444
Michael, he is jsut the best
Melvin
Dallas
TX
Date:
10/5/2026
5
5555555
Easy and stress free experience. Shea answered all my questions and kept me informed.
Nathan
Williamson
GA
Date:
10/5/2026
5
5555555
Great cummincation. Honest and easy to work with. Was able to close earlier like we wanted to.
Heather
Millersburg
OH
Date:
10/5/2026
5
5555555
Our experience with Fairway Home Mortgage was excellent from start to finish. Hunter and Eric were responsive, knowledgeable, and patient with all of our questions, and always got back to us quickly, even on short notice. The process was clearly explained at every step, so we never felt lost or surprised by what came next. Communication was proactive, with updates before we had to ask, and the paperwork was organized and easy to follow. We closed on time with one minor hiccup, but it was resolved quickly. We would happily recommend Hunter and Fairway Home Mortgage to friends and family and would use them again.
Joseph
Waxhaw
NC
Date:
10/5/2026
5
5555555
As the first time homebuyer, Jeff explained everything in detail. He was very patient and considerate. You helped me through every aspect of homebuying. Definitely would recommend him, and Taylor. Also help me with House insurance
Felicia
Indianapolis
IN
Date:
10/5/2026
5
5555555
Your willingness to explain and talk through every little detail helped us understand the whole process a lot more. We went in with very little about the home-buying process, so having someone sit and work through this side of it was extremely helpful. I also appreciated that you sent follow-up emails afterward - most of our meetings were full of information, a lot of it new to us, so being able to review afterward and have a list of to-do's was amazing.
Sarah
Inver Grove Heights
MN
Date:
10/5/2026
5
5555555
The information requested was clear and the follow through to complete the mortgage application was seemless
Amy
Plymouth
MA
Date:
10/5/2026
5
5555555
Shane did a great job explaining the whole process in depth. He made it very clear fopr eachs tep of the home buying experience. He was always available by phone or email if we had any questions.
Gabriel
Eau Claire
WI
Date:
10/5/2026
5
5555555
Great communication and support with the overall homebuying process. Provided assistance above and beyond what was required of him.
Carissa
Bakersfield
CA
Date:
10/5/2026
5
5555555
The Process is a pain Charlie was great
Matthew
Arnold
MD
Date:
10/5/2026
5
5555555
Lauren was alway available and helpful . She made the process easy
Andrew
San Clemente
CA
Date:
10/5/2026
5
5555555
The clear and constant communication.
Tammie
Hughesville
MD
Date:
10/5/2026
5
5555555
The communication was outstanding and Teresa always answered all my calls for answer any questions I had. She was very informative and helpful !
Justin
Columbia
SC
Date:
10/5/2026
5
5555555
I appreciate how quickly you and your team answered questions.
Maxwell
Joppa
MD
Date:
10/5/2026
5
5555555
Rob and his team are so communicative? We never felt lost during this process
Leyla
Henrico
VA
Date:
10/5/2026
5
5555555
Great experience working with Scott!
Hailey
Plainfield
IL
Date:
10/5/2026
5
5555555
timely and efficient service
Wendy
Taylor
TX
Date:
10/5/2026
5
5555555
Dawn's communication stood out the most. Very easy to work with
Jon
Spring Hill
FL
Date:
10/5/2026
5
5555555
The willingness to help, the availability he had to answer questions, and his knowledge in the field
Skylar
Stacy
MN
Date:
10/5/2026
5
5555555
communication.
Mark
Las Vegas
NV
Date:
10/5/2026
5
5555555
Brad was very straightforward and communicative during the whole process. He explained to us our options in a thorough manner that helped us decide the best course of action.
Reshelle June
Danvers
MA
Date:
10/5/2026
5
5555555
Alyssa was great!
Carol
Hibbing
MN
Date:
10/5/2026
5
5555555
Olivia was amazing to work with, competent, efficient, friendly and helpful!
Darcie
Tucson
AZ
Date:
10/5/2026
5
5555555
She was very professional
Kenneth
Temple
TX
Date:
10/5/2026
5
5555555
Easy to work with, quick to respond at any time of day and you know what you're doing.
David
Oconomowoc
WI
Date:
10/5/2026
5
5555555
No thank you
James
Justin
TX
Date:
10/5/2026
5
5555555
great communication and quick process
Tye
Frankfort
IN
Date:
10/5/2026
5
5555555
Aaron is a pleasure to work with. He is extremely responsive, informative and professional. Him being so on top of everything really makes the process a breeze.
Will
Williston
ND
Date:
10/5/2026
5
5555555
Fast friendly easy informed
Hailey
Kimberly
WI
Date:
10/5/2026
5
5555555
Maria was great with communication and easy to get ahold of. Everything was straight forward and a very easy process.
Steven
Meridian
ID
Date:
10/5/2026
5
5555555
The overall experience the communication that Evan breaks down each Detail step-by-step of the process so you can understand
Nicki
Madison
WI
Date:
10/5/2026
5
5555555
Steve was wonderful. He explained everything in great detail and he took time to make sure we understood everything. He made house buying and financial planning a joy.
Misty
Tucson
AZ
Date:
10/5/2026
5
5555555
Updates were constant and communication was great.
Wallace
Guntown
MS
Date:
10/5/2026
5
5555555
Adam always meets my expectations
Timothy
Waxhaw
NC
Date:
10/5/2026
5
5555555
Very responsive and guided us through the process with helpful advice, knowledge and support!
Maria
Champlin
MN
Date:
10/5/2026
5
5555555
Timely, informative and proifessional.
Shana
Wantagh
NY
Date:
10/5/2026
5
5555555
Open communication, knowledgeable, fast working, on time
Elizabeth
Thomasville
NC
Date:
10/5/2026
5
5555555
haley is always professional, upbeat and solutions oriented. She really helped us make this dream a reality for us!!!
Chris
Date:
10/5/2026
5
5555555
Eveything was explained in a way that I could understand
Meaghan
Great Falls
MT
Date:
10/5/2026
5
5555555
Made everything easy and painless
John
Milwaukee
WI
Date:
10/5/2026
5
5555555
You and your staff were very responsive to our needs and quick to lend assistance when needed.
Pierre
Riverside
CA
Date:
10/5/2026
5
5555555
Brian Smith and my realtor Veronica Morris did an amazing job taking me step by step through the whole process. They communicated extremely well and made sure I understood everything and answered all of my questions and concerns I had. I highly recommend them to anyone wanting to purchase a new home.
Kyler
Blue Springs
MO
Date:
10/5/2026
5
5555555
Mr. Victor Cale is very hellpfull, friendelly, explain everithing before sign, he clarify any concerns, surch betters deals, ...
Valmir
Eatontown
NJ
Date:
10/5/2026
5
5555555
We had such a great experience working with Cindy Perez during the closing of our home. She was extremely helpful, friendly, and always available to answer any questions we had. She made the entire closing process feel easy and stress-free. We really appreciated how attentive and professional Cindy was from beginning to end. Everything went smoothly, and we couldn’t have asked for a better experience. Thank you, Cindy, for helping us through such an exciting milestone! We truly appreciate everything you did for us and highly recommend you!
Monica
Weslaco
TX
Date:
10/5/2026
5
5555555
The experience was flawless and stress free. Tasha was very patient with us throughout the proces, and would answer any question we had no matter the hour. Very thankfu!
Najay
Wichita
KS
Date:
10/5/2026
5
5555555
Process was made easy. Everyone I worked with on my loan was very professional.
Lenore
Lubbock
TX
Date:
10/5/2026
4
4444444
Mark treated us like we were intelligent.
Beverly
Fredericksburg
VA
Date:
10/5/2026
5
5555555
TNotTheTheTheEvening
Audri
Denver
CO
Date:
10/5/2026
4
4444444
John took time to explain our options. His team worked quickly and efficiently and had a great communication throughout the process.
Katie
Glastonbury
CT
Date:
10/5/2026
5
5555555
Although there were many "hiccups" along the way, everyone was easy and pleasant to work with. Things moved quickly along.
Paul
Hernando
FL
Date:
10/5/2026
5
5555555
Thank you!
William
Princeton
NJ
Date:
10/5/2026
5
5555555
Communication was upfront, honest and consistent. Jeff was so kind and handled our deal with proffessionalism and care. thank you, we sincerely appreciate your cadence and kindness.
Desiree
Las Vegas
NV
Date:
10/5/2026
5
5555555
Good communication. Seemed like you guys did all you could make the process go smoothly
Rob
Cincinnati
OH
Date:
10/5/2026
5
5555555
The ease of the experience
Valerie
Newnan
GA
Date:
10/5/2026
5
5555555
Juli was responsive, transparent, enjoyable and very easy to work with. No complaints!
Dane
Peoria
AZ
Date:
10/5/2026
5
5555555
Easy communication and updates
Christopher
Port Saint Joe
FL
Date:
10/5/2026
5
5555555
Great communication throughout the entire process
David
Odessa
FL
Date:
10/5/2026
5
5555555
Maria was excellent, providing comprehensive information and making herself readily available for any inquiries at all times.
Jeremy
Springfield
MA
Date:
10/5/2026
5
5555555
Professional team that gets things done fast responses and answers. great communication overall
Wiktor
Johnsburg
IL
Date:
10/5/2026
5
5555555
Very easy to communicate
Gary
Fort Ripley
MN
Date:
10/5/2026
5
5555555
Fast and friendly with GREAT communication!
Russell
Sun Lakes
AZ
Date:
10/5/2026
5
5555555
When the first loan didnt work Autumn and crew pivoted and found us another loan .
Kevin
Corryton
TN
Date:
10/5/2026
4
4444444
thank you
Amberia
Dayton
OH
Date:
10/5/2026
5
5555555
Jared was very communicative and stayed on top of things without feeling pushy at all. Great communicator!
Steven
Newnan
GA
Date:
10/5/2026
5
5555555
Professional, trustworthy, thorough
Sarah
Kirkland
WA
Date:
10/5/2026
5
5555555
no matter the time of day, whenever I had a question whether it be simple or a complex question I always got a quick reliable response. whether it be from Sharla or one of her team members they're very responsive and always helpful!
Kendall
Salt Lake
Utah
Date:
10/5/2026
5
5555555
my home purchase went very smooth. Once I explained to Tim, I wasn't sure of the full process. He stepped in and made me feel very comfortable. Also the mandatory video watched before the process was also a big help. The team kept me well informed at all times the status of my loan and I felt safe thank you.
ASHONDA
Forney
TX
Date:
10/5/2026
5
5555555
Thank you for all your help with getting us into our beautiful new home!
Amanda
Colbert
WA
Date:
10/5/2026
5
5555555
The team was very responsive. The app was easy to use. Brandon answered all our questions.
William
Brandon
FL
Date:
10/5/2026
5
5555555
Process was quick, efficient, very easy.
Richard
Palm Beach Gardens
FL
Date:
10/5/2026
5
5555555
I would highly recomand Yadira Galarza
Emilia
Coachella
CA
Date:
10/5/2026
5
5555555
Sharmain made this buying experience very seamless. She is the best at what she does because she's so nice, helpful, and informational.
Madison
Vadnais Heights
MN
Date:
10/5/2026
5
5555555
Ease of communication was top of my list.
Corey
Sioux Falls
SD
Date:
10/5/2026
5
5555555
Clear and consistent communication
Anika
Lino Lakes
MN
Date:
10/5/2026
5
5555555
Blaire always took the time to make sure we completely understood the process, which we really appreciated.
Nicole
Charlotte
NC
Date:
10/5/2026
4
4444444
Laura was very nice. It just seemed like sometimes getting a response was difficult.
Brittanie
Mc David
FL
Date:
10/5/2026
5
5555555
patienice, understanding, education and the hard work getting us into this home. As well as the very kind and friendly demeanor throughout the process.
Andrew
Granbury
TX
Date:
10/5/2026
5
5555555
Most helpful and knowledgeable in the business - I wouldn't use anyone else!!
Pamela
Westborough
MA
Date:
10/5/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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