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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
She worked diligently on my loan process and was very helpful with information when needed.
Alexis
Saint Paul
MN
Date:
9/13/2026
5
5555555
Prompt, available, professional, friendly, well-organized
Teresa
Westerville
OH
Date:
9/13/2026
5
5555555
What made the experience great was how helpful, patient, and supportive the entire lender team was throughout the home-buying process. They always took the time to answer my questions, explain everything clearly, and keep me updated. I truly felt like they cared about helping me and my family become homeowners. I’m very grateful for all their hard work and guidance!
Pedro
Oakland
CA
Date:
9/13/2026
5
5555555
Choosing our lender was one of the best decisions we made as first-time homebuyers. They made what could have been an overwhelming process feel simple, comfortable, and manageable. We always felt like we had someone in our corner who genuinely cared about helping our family find our first home. Their communication, patience, and guidance gave us confidence every step of the way, and we’re so grateful they helped make this exciting milestone possible!
Rebecca
Green Bay
WI
Date:
9/13/2026
5
5555555
It was an easy process and we had good commuication through the process
Rosemary
Nashua
NH
Date:
9/13/2026
5
5555555
Kevin was very accessibl, knowledgeable, and professional ot was a pleasure to work with him and his team
Daniel
Columbia
MD
Date:
9/13/2026
5
5555555
Very good communication for the entire process. Speedy service and quick responses
Dawson
Kansas City
MO
Date:
9/13/2026
5
5555555
Cynthia was a pleasure to work with. She was always available to answer any questions we might have. Highly recommend her to anyone that needs a home loan.
Gary
Fyffe
AL
Date:
9/13/2026
5
5555555
Andrew Cunard was professional and readily available to answer questions and provide options
Jennifer
Overland Park
KS
Date:
9/13/2026
5
5555555
. Every part as always
Paul
Charleston
SC
Date:
9/13/2026
5
5555555
The quick responses, and all of the help to make this process so smooth!
Gabrielle
Dupo
IL
Date:
9/13/2026
5
5555555
Bill's timely response and his knowledge made everything go smoothly.
Challyn
The Villages
FL
Date:
9/13/2026
5
5555555
Anita was very responsive
Alexander
Kearney
MO
Date:
9/13/2026
5
5555555
Very efficient and communicative!
Tracy
Blue Springs
MO
Date:
9/13/2026
5
5555555
I appreciated how fast someone would get back to me when I had questions and the app and other electronic ways to send and receive
Karla
Waltham
MN
Date:
9/13/2026
5
5555555
Everyone was so attentive and professional. They were helpful every step of the way to guide us through this process. We kept saying that this must be the greatest place to work!! We were so appreciative of how they explained every step and anwered every question we had.
Lance
Whitestown
IN
Date:
9/13/2026
5
5555555
Jonathan and Khang made the entire home loan process smooth and straightforward. They were knowledgeable, responsive, and always took the time to answer my questions and keep us informed. I really appreciated their help and had a great experience working with them.
Benjamin
Lorena
TX
Date:
9/13/2026
4
4444444
We were able to close on the projected day we originally chose.
John
Bella Vista
AR
Date:
9/13/2026
5
5555555
Great communication, quick and accurate responses and very easy to work with!
Joseph
Indiana
PA
Date:
9/13/2026
5
5555555
Well I am so grateful, to work we Leo Zuniga because him answer me all the questions and He alway has the good attitude. Thank you Leo for your help
Wilfredo
Tonopah
AZ
Date:
9/13/2026
5
5555555
What made it great is luis and his staff are straight forward and first time buyer friendly to help you understand how the mortgage works and help you get the best offer to save money
Miguel
Markesan
WI
Date:
9/13/2026
5
5555555
Brad was available anytime I needed him, was able to get me answers for any questions I had, and even talked me through the entire house purchasing process as I was new to it. He was patient and personable. I would definitely recommend Brad to friends and family.
Megan
Genoa City
WI
Date:
9/13/2026
5
5555555
Paige was very patient with us as first time home owner's, she explained everything throughout the whole process very clearly. Paige is absolutely very knowledgeable in her field and always took the time to answer any of my questions. Thank you Paige for everything
Luis
Villa Park
IL
Date:
9/13/2026
5
5555555
Everything went
Michelle
Fyffe
AL
Date:
9/13/2026
5
5555555
What made our experience great was Kim being so down to earth. It helped make the process feel personal and inviting. Super excited to hear from family and friends in the future if they need help with buying a house, we will recommend.
Taylor
Belcamp
MD
Date:
9/13/2026
5
5555555
The people at fairway were very helpful and always available.
John
Wilmar
AR
Date:
9/13/2026
5
5555555
it was a great experience working with the team because you help us guide in every step in the process and easy to communicate when ever we need help.
Marben
Tacoma
WA
Date:
9/13/2026
5
5555555
An all around great experience from start to finish. Explaining everything and available for any questions at any reasonable time. Chris Deputy was very helpful for any questions I had. Becky for reassuring me my costs would be much lower than what I saw.
Raymon
Elwood
IN
Date:
9/13/2026
5
5555555
Everything was straight forward for us.
Jasmine
Spokane
WA
Date:
9/13/2026
5
5555555
Extremely responsive, honest, kind and helpful!
McKenzie
Cherry Hill
NJ
Date:
9/13/2026
5
5555555
Communication was excellent. Always available to answer questions to he made sure I felt comfortable throughout the whole process.
Christopher
Avondale
AZ
Date:
9/13/2026
5
5555555
Candace was super easy to work with. she answered any questions that we had. She also kept us updated thrpugh out the whole process as well.
Ashley
Waterloo
IN
Date:
9/13/2026
5
5555555
Everything was explained very well and all of our questions were answered quickly and clearly. The process was actually easy! Thank you so much!
Kimberly
Inman
SC
Date:
9/13/2026
5
5555555
They took care of everything
Joseph
Saint Louis
MO
Date:
9/13/2026
5
5555555
Loved how creative you are with financing ideas, great communication and follow through
Audrey
Omaha
NE
Date:
9/13/2026
5
5555555
smooth process
Eric
Bend
OR
Date:
9/13/2026
5
5555555
Comminication
Carson
Bucyrus
OH
Date:
9/13/2026
5
5555555
Everyone and everything was smooth. Marcie was ALWAYS available to us. No matter what time I reached out with a question, Marcie replied right away! She was also able to get a 2nd loan closed for our kids (who were buying our house) at the same time. Phenomenal
Jacqueline
Covington
KY
Date:
9/13/2026
5
5555555
Attention to details, quicker responses, and communication, honesty
Vladimir
Rolesville
NC
Date:
9/13/2026
5
5555555
Toni and her team provided constant communication about mortgage rates and answered questions promptly.
Christopher
Middletown
DE
Date:
9/13/2026
5
5555555
Stephanie was very informative and answered any questions I had swiftly. She made the experience pleasant and simple.
Jennifer
Fort Wayne
IN
Date:
9/13/2026
5
5555555
Marshall and his team were super helpful and answered all of our questions.
Allison
Riverview
FL
Date:
9/13/2026
5
5555555
The teams patience with me when I had moments of uncertainty.
Keith
Goodyear
AZ
Date:
9/13/2026
5
5555555
Santiago and his team worked tirelessly to make our dream come true.
Stanley
Thatcher
AZ
Date:
9/13/2026
5
5555555
Just knowing where our loan prosses was at and the check ins to see how we are doing on our
Meredith
Riverton
WY
Date:
9/13/2026
5
5555555
Great communication! The paperwork throughout and the closing process being available to complete most things online made it a breeze! Thank you!
Shawna
Louisville
KY
Date:
9/13/2026
5
5555555
Attention to detail, care, ability to answer questions
Morgan
Covington
TN
Date:
9/13/2026
5
5555555
Everything it was all so very easy I
Blake
Shreveport
LA
Date:
9/13/2026
5
5555555
Becky is one of the most personal person you had ever wanna work with I look forward to talking to her every time she's very thorough and easy to get along with. She's the best.
Thomas
Delavan
WI
Date:
9/13/2026
5
5555555
Debbie is so professional and knows what there is to know about financial programs and how to get you the best loan. She lets you know up front what to expect through the whole process.
Susan
Cold Spring
MN
Date:
9/13/2026
5
5555555
Laura's team was always good about communication and responding to my questions and concerns in a prompt manner.
Amanda
Gatesville
TX
Date:
9/13/2026
5
5555555
Clear instruction during the proces and fast responses from the team.
Linda
Springfield
VA
Date:
9/13/2026
5
5555555
Steve made everything so easy From day 1 through our 30 min closing. Steve was the one we could rely on always. He was always available for questions at any time. we felt extremely confident with him. he would call the listing agents to try to help us get our offer accepted . he went above and beyond in all aspects. Can't say enough good things about Steve. we will always shout his name to any of our friends and family that begin their home buying process. thank you from the bottom of our hearts for everything!!
Alexa
Sayville
NY
Date:
9/13/2026
5
5555555
The man is professional and advocates for us he deserves a raise.
Gino
Charlotte
NC
Date:
9/12/2026
5
5555555
nate was amazing as my lender not only did he lead me the right way but he was very well informed and always there when i needed help with my loan and house question!
Bryan
Hutto
TX
Date:
9/12/2026
5
5555555
Cristina was easy to work with, she explained every detail and step along the way. Closing was quick and easy.
Wesley
Hudson Oaks
TX
Date:
9/12/2026
5
5555555
Total team effort
Anthony
Hainesport
NJ
Date:
9/12/2026
5
5555555
Easy communication. Very helpful in understanding the home loan process.
Amber
Midland
TX
Date:
9/12/2026
5
5555555
Great experience
Kevin
Nashua
NH
Date:
9/12/2026
5
5555555
Easy to talk to and willing to talk things through
William
Lake Grove
NY
Date:
9/12/2026
5
5555555
Very professional helpful an efficient
Rusell
Bedias
TX
Date:
9/12/2026
5
5555555
Josh was very helpful and personable. our situation was unique and he went above and beyond to get things done so we could close.
Jamie
Vancouver
WA
Date:
9/12/2026
5
5555555
Alex was very prompt and responsive throughout the process. We saw a house we liked and he was able to get us a preapproval for financing same day!
Alyson
Milwaukee
WI
Date:
9/12/2026
5
5555555
I was on a time cruch to purchase a home and she got it all done within a month! Everything was smooth!
Margaret
Belton
TX
Date:
9/12/2026
5
5555555
Purchasing a home is a major milestone, and having someone like Darrell guiding us through the mortgage process made a tremendous difference. We truly appreciate his and his team hard work, communication, and commitment to getting us to the closing table. I would highly recommend Darrell to anyone looking for a knowledgeable and dependable mortgage professional. He provided exceptional service and helped make our home buying experience a great one.
Rochelle
Covington
GA
Date:
9/12/2026
5
5555555
Quick your team is amazing
Kimberly
Spirit Lake
IA
Date:
9/12/2026
5
5555555
Heather was very responsive, communicated well, and her team did an awesome job getting me to closing.
Kristine
Indianapolis
IN
Date:
9/12/2026
5
5555555
Lucas is great with communication and very easy to work with!
Jason
Weymouth
MA
Date:
9/12/2026
5
5555555
Gen advice and guidance Dana and Erin showed to me during this scary and nerve-racking time has been amazing!! Dana coached me and directed my every step throughout this entire process. She coached me and stuck with me until closing. I cannot express enough how truly grateful I am for her. Highly recommend Fairway Mortgage to everyone!!
Janie
Aurora
CO
Date:
9/12/2026
5
5555555
Excellent communication, worked with my work schedule, great attitude, answered any question i had!!
Fabian
Longview
TX
Date:
9/12/2026
5
5555555
Very responsive and knowledgeable.
Kathleen
Woodstock
IL
Date:
9/12/2026
5
5555555
Always a great time with Makayla and her team on making my clients dreams come true🥳
Kenny
Killeen
TX
Date:
9/12/2026
5
5555555
My home buying experience with Daniel was great. He helped me with everything that I needed, he is a super knowledgeable With the market ,outstanding communication. I really appreciate his hard work and dedication. we highly recommend him for any one looking to buy a home. Thank you Daniel.
Pasang
Littleton
CO
Date:
9/12/2026
5
5555555
Moth was much better than the person who started our loan process
William
Teague
TX
Date:
9/12/2026
5
5555555
Everything went very smooth and Dave was available to answer questions and help with anything any time
Sawyer
Harrisburg
SD
Date:
9/12/2026
5
5555555
The e sign was easy . But having to send all the extra paper work was not
Danny
Lexington
MO
Date:
9/12/2026
5
5555555
Communication and professionalism were of the highest standards! Jason and his team went above and beyond to make buying our first home a great experience! The team was there to answer any questions at any time(and I mean any time)- weekends and late nights -they were there. 10/10 recommend
Laura
Shelbyville
KY
Date:
9/12/2026
5
5555555
The process was very quick and straightforward. Our first time buying a home was so much easier than I expected because of the quick communication and the clarity when we asked questions!
Catherine
Craig
CO
Date:
9/12/2026
5
5555555
Luke stayed on top of things and calmed me down when I thought everything was going to fall
Sandra
Mayer
AZ
Date:
9/12/2026
5
5555555
Easy and first, responding on time, Guide start to finish,
SM
Houston
TX
Date:
9/12/2026
5
5555555
The entire process from start to finish was handled top notch! The ease of submitting documents, the response time of staff, and actual closing day were amazing. I have never had a mortgage loan preparation as easy as this one! Great staff!
Cynthia
Conway
SC
Date:
9/12/2026
5
5555555
Sev was very helpful
Earl
Sandy
UT
Date:
9/12/2026
5
5555555
Jim Casale made everything easy through out the process and is a great knowledgeable guy
Keegan
Pepperell
MA
Date:
9/12/2026
5
5555555
Communication, smooth process,
Araceli
Houston
TX
Date:
9/12/2026
5
5555555
Very professional and helpful throughout the entire process.
Paul
Pleasant Grove
AL
Date:
9/12/2026
5
5555555
Everything
Jesus
Phoenix
AZ
Date:
9/12/2026
5
5555555
very Helpful in answering all my questions, always accessible
Meenakshisundaram
Portland
OR
Date:
9/12/2026
5
5555555
as first time buyers we didn't know what to expect but Jake and team were very helpful with our questions and concerns. Naomi, Jake's assistant was quick at answering our emails which gave us peace of mind throughout the process.
Maria
Tigard
OR
Date:
9/12/2026
5
5555555
Mindy being so available and walking us through the process was incredibly helpful
Tyler
Cincinnati
OH
Date:
9/12/2026
5
5555555
Lee is a great communicator, paitent, and informative.
Derrick
Decatur
GA
Date:
9/12/2026
5
5555555
Always on it
Todd
York
SC
Date:
9/12/2026
5
5555555
Great communication and your hard work to make this possible
Luisa
Brownsville
TX
Date:
9/12/2026
5
5555555
You and your staff were professional, caring, and invested in our transaction. You were timely and knowledgeable
Tamberly
Orem
UT
Date:
9/12/2026
5
5555555
Jeremy and his team were amazing! This couldnt have been a more positive experience for our first home purchase. From the moment I first reached out to Jeremy, he was extremely prompt, kind , helpful, and he kept that through the entire process . I was impressed by his knowledge and was thankful for how communicative he was. As a first time homebuyer , i had a bunch of questions that he answered with care and patience. Also, we closed in two and a half weeks! I don't know how they did it, but they did. He helped make this run as smoothly as possible and my family and I are extremely grateful to have had such an amazing group of people on our team. I will be recommending Jeremy to everyone I know and I look forward to working with him and his team in the future as well! Thank you again for everything!!
Mimi
Laveen
AZ
Date:
9/12/2026
5
5555555
Jieyi is alwasy available when we need to reach her. She is very plasent, sweet and competent. I will work with her agin and again.
Moe
Framingham
MA
Date:
9/12/2026
5
5555555
Timely response to all inquiries, patience with the naivety of those of us that only do this two or three times over our lives.
Bradley
Chandler
AZ
Date:
9/12/2026
5
5555555
Communication was great and went out of her way to make sure I fully understood everything
Stephen
Knoxville
TN
Date:
9/12/2026
5
5555555
Dana was an excellent loan officer and made the process really clear and fast for me and my mom! We are blessed to have worked with her and her team at Fairway.
Paola
Romoland
CA
Date:
9/12/2026
5
5555555
Help me follow up the complicated materials throughout the whole process, which makes me very worry-free. Help me find the loan product with the best interest rate and the most suitable for my financial situation. You're very patient in answering my questions and can contact me at any time. The approval speed is fast, the process is clear, and there is no unnecessary waiting. Thank you so much!
Qinghua
Malden
MA
Date:
9/12/2026
5
5555555
Chris and the team made the entire financing process simple, straightforward, and efficient. Despite an aggressive closing timeline, they closed us early without any of the chaotic scramble you’d expect. Communication was effortless, they always took the time to answer our questions, and their team kept everything running seamlessly behind the scenes. At no point did we feel rushed or pressured; their knowledge and guidance eliminated so much of the stress and anxiety that typically comes with buying a home. Truly an exceptional experience from start to finish.
Paul
Carlsbad
CA
Date:
9/12/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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