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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
I cannot say enough great things about Teresa! They made what could have been a stressful process feel easy and manageable. They were always available, patient, and truly cared about finding the best option for me. If you want someone who will go above and beyond, Teresa is the person to call.
Ashton
Vancleave
MS
Date:
2/23/2026
5
5555555
Availability and very knowledgeable
Douglas
Bonita Springs
FL
Date:
2/23/2026
5
5555555
great experience!
Gabrielle L
Zebulon
GA
Date:
2/23/2026
5
5555555
Tara and her team were very proactive and communicative. As a first time home buyer, they made the process fairly simple and stress free. I really appreciate the time and effort they put toward getting me closed.
Elham
Atlanta
GA
Date:
2/23/2026
5
5555555
Sharla and team were extremely communicative, responsive, and quick with their turnarounds, ensuring we got our mortgage loan squared away and funded in time for our escrow close.
Alysia
Sandy
UT
Date:
2/23/2026
5
5555555
Dennis went above and beyond to work with me and ensure my loan was handled appropriately. He navigated a complex file, was available, informative, and exceptionally knowledgeable every step of the way. I highly recommend Dennis as well as Fairway to anyone looking for a home purchase in the future.
Brandon
Yorkshire
NY
Date:
2/23/2026
5
5555555
Everything thing was great. I thought it wouldn't been possible and Luis made it possible. From the guidance, knowledge, communication, professionalism.
Jacqueline
Springfield
MA
Date:
2/23/2026
5
5555555
Kimberley prioritized transparency and helped us learn about the process in a way that made it all very painless as first time home buyers with a lot of questions. We knew we were in good hands.
Erin
Snohomish
WA
Date:
2/23/2026
5
5555555
very smooth, great customer care
Pablo
Fort Worth
TX
Date:
2/23/2026
5
5555555
The communciation and always able to answer questions!
Harlie
Leetonia
OH
Date:
2/23/2026
5
5555555
With my refi just as my original mortgage, Kevin and those he works with made the experience clear and easy for me.
Grant
Hopewell
NJ
Date:
2/23/2026
5
5555555
Matt and his team were outstanding and answered all my questions. Jessica Byrne was my loan officer and did an outstanding job keeping me in the loop for all matters.
Michael Paul
San Marcos
TX
Date:
2/23/2026
5
5555555
Transparency, quick responses.
David
Windsor
CO
Date:
2/23/2026
5
5555555
Korey made the process super easy, and was always available to answer any questions!
Kyle
Ft Mitchell
KY
Date:
2/23/2026
5
5555555
Brandi is an expert at what she does and her excellent communication, knowledge, ( especially of the VA process), and attention to detail are unmatched! She made this the easiest homebuying experience we have ever had and absolutely the most enjoyable! Taylor, who also works on her team was absolutely wonderful and a huge help ! Their professionalism is unmatched.!!!!!
Susan E
Wilmington
NC
Date:
2/23/2026
5
5555555
Kelli and her team worked together to get me what I wanted. So I'm happy and thankful for her and her team!!!!
Kendrick
Benton
LA
Date:
2/23/2026
5
5555555
I really liked the use of the app to upload files, complete signatures, etc. Working with Scott and Taylor is always a pleasure. The esign process was new this time and we really liked that process to cut down on wet signing so many forms at closing.
James R
Vestavia Hls
AL
Date:
2/23/2026
5
5555555
Doug is quite knowledge, very responsive, and an excellent communicator.
Thomas
Indianapolis
IN
Date:
2/23/2026
5
5555555
Jason was very communicative, explained things very well, was puncutual, and was able to easily help us gather everything we needed despite having a bit of a unique financial history.
Haley
Windsor
CO
Date:
2/23/2026
5
5555555
Craig and his team are quick to reply to questions and make it a proritiy to comminicate.
Jessicca
Brookfield
WI
Date:
2/23/2026
5
5555555
Tim was extremely helpful in walking us through the bridge loan process. He always made the time for videos, phone calls , and emails to make sure we understood every step. He was kind, knowledgable, and patient. We will recommend Tim to our friends.
Joshua Paul
Hickory
NC
Date:
2/23/2026
5
5555555
Both experiences we had working with Matt and his team were great. They were there for every step of the way and answered any/all questions until we understood completely. They are flexible, knowledgeable and extremly easy to work with. Thank you Matt and team!
Brandon
Huntley
IL
Date:
2/23/2026
5
5555555
Deninne is such an excellent communicator and is easy to understand when she breaks down all of the components of mortgages. Never felt pressured to do anything I didn't want to, and provided the best quality service.
Noah
Palmdale
CA
Date:
2/23/2026
5
5555555
Will forever buy our future homes with Brandi! So thankful for her expertise, patience, explanations and speedy communications!
Jessica
Millersville
MD
Date:
2/23/2026
5
5555555
Easy to work with. Great communcation. Smooth transaction
Robert J
Buckeye
AZ
Date:
2/23/2026
5
5555555
Communication was very timely. The patience to help understand the documents and process was very professional.
Paul F.
Eugene
OR
Date:
2/23/2026
5
5555555
This was my first time financing a major purchase and I did not represent the traditional real estate buyer, so obtaining funding was not going to be an easy task but Adam did make the process super easy. He took the time to explain every step and in the end he was able to get me to the closing table. I greatly appreciate him and the service he provided.
Blair
Cumming
GA
Date:
2/23/2026
5
5555555
Extremely communicative and walked us through each step while answering any questions we had.
Jillian
Maitland
FL
Date:
2/23/2026
5
5555555
Mark always takes time to explain every detail and important part of the process so I feel like I know what's happening and what I need to do next. He and everyone on on his team are so friendly and communicative!
Emily
Cheverly
MD
Date:
2/23/2026
5
5555555
Clear and prompt attention from Dean. Thoughtful of time and next steps, Dean was even great at giving guidance and step by step instructions. It was great pleasure working with Dean he made you feel good about decisions and treated with decency and compassion.
Jeanice
Montgomery
IL
Date:
2/23/2026
5
5555555
Super friendly, responsive, and easy to work with.
Dara Sage
Highland Park
IL
Date:
2/23/2026
5
5555555
There isn't enough good words to discribe the team I had. They were very patient and open with all the questions I had hands-down couldn't ask for a better team. Thank you for all your help.
Joshua
Mount Dora
FL
Date:
2/23/2026
5
5555555
Nanette you're the best!! You were so easy to work with and taught me so much as a first time home buyer, were very patient with all my questions and so prompt getting back to me, and made the entire experience so easy and pleasant. I trusted you through the whole process especially the interest rate locking which felt very high stakes haha.
Sarah E
Park City
UT
Date:
2/23/2026
5
5555555
Anne is the best. She is responsive and it is obvious that she loves her job and really cares about her clients. She takes the time to explain things and is always available when needed. It is an absolutel pleasure working with her and I would reccommend her to anyone who is looking for a mortgage!
Erin
River Edge
NJ
Date:
2/23/2026
5
5555555
Carrie is very quick and responsive. She was able to explain things clearly. Her staff were also very responsive and helpful in explaining the process. Thank you Heather! We have a very smooth process even though we had some complicated underwriting.
Jennifer Ruth
Highland Park
IL
Date:
2/23/2026
5
5555555
Josh was excellent in his communication and perserverance throughout the entre process. The whole thing took over a year to finalize and he never gave up on it.
Michael
Bow
WA
Date:
2/23/2026
5
5555555
excellent communication
Roy
Lake Villa
IL
Date:
2/23/2026
5
5555555
Everything Was made so easy from the start. We had lots of questions and everything was answered and we were helped every step of the way.
Dallas R
Indianapolis
IN
Date:
2/23/2026
5
5555555
Brooklynn was extremely helpful and always available to answer any questions. She made the loan process so easy. I would recommend her to anyone needed help with a loan!
Abigail
Saint Joseph
MO
Date:
2/23/2026
5
5555555
Erika Was so helpful for a first time home buyer! Always available, eager to help and helped keep me educated about where we were on the process. 😀
Nicholas
San Antonio
TX
Date:
2/23/2026
5
5555555
Alyssa was the best!!! She moved quickly on the house process and worked super hard! Her and her team are very appreciated ! couldn't have done it without them!
Juliana
Hibbing
MN
Date:
2/23/2026
5
5555555
Communication, personabilty.
Preston
Polo
MO
Date:
2/23/2026
5
5555555
Frank was responsive at all hours. 10/10
Thomas
Darien
IL
Date:
2/23/2026
5
5555555
Great, frequent communication on actions and updates.
Chad
Jordan
MN
Date:
2/23/2026
4
4444444
Don't believe any experience is perfect so I wouldn't give ANYONE a perfect rating . There were a couple of times when the communication seemed to break down and I feel the scramble at the end to collect our down payment and sent to title company could have been avoided . Otherwise it was a great experience . Carmen is very personable and easy to talk to . Very upbeat and positive . She said she was going to get something done and she did it ! For us it was sometimes a nerve racking process but Carmen would reassure us that everything was going to be okay . We would use Carmens services in the future and would recommend her services to others .
William Eugene
Salem
OR
Date:
2/23/2026
5
5555555
Great communication and organization!
Jacob
Hartland
WI
Date:
2/23/2026
5
5555555
JJ was wonderful! He was super helpful. He was quick to communicate and always willing to help me understand things better
Amanda P
Bonner Springs
KS
Date:
2/23/2026
5
5555555
Great communication and professional.
Aja
Dousman
WI
Date:
2/23/2026
5
5555555
Everyone worked really hard and quickly to get our funding done in a tight timeline. Everyone was super friendly and available for questions.
Darcey
Greenville
TX
Date:
2/23/2026
5
5555555
I could reach out anytime I had questions and know I got a trustworthy response. I was able to get a great rate and closing was easy.
Ford
Vashon
WA
Date:
2/23/2026
4
4444444
The communication and provided videos were extremely helpful and understandable.
Patrick
Shawnee
KS
Date:
2/23/2026
5
5555555
Very helpful for a first time home buyer
Logan
Saint Francis
WI
Date:
2/23/2026
5
5555555
Tina was knowledgeable and took the time to explain and walk us through everything. She was also always available to talk if we had any questions. It was great working with her!
Kate L
Everett
WA
Date:
2/23/2026
5
5555555
Brett was friendly and very helpful right from the start of our process. No questions were left unanswered and communication was perfection. You can truly tell Brett cares about his clients and has their best interest at heart. We loved our experience.
Courtney
Isle
MN
Date:
2/23/2026
5
5555555
I really got a lot out of the voice instruction videos where Rob explained things while, at the same time, being able to show his screen. It was like we were in his office.
Denise
Mebane
NC
Date:
2/23/2026
5
5555555
kevin made our part so easy and we never had to wonder what we needed to do . he was fantastic
Caleb G
Cullman
AL
Date:
2/23/2026
5
5555555
You and your team helped make a very stressful and overwhelming process much easier to go through and provided me the support I needed.
Christina
Reading
MA
Date:
2/23/2026
5
5555555
Quick responses with clear explanations. Went out of his way to ensure we qualified for a refiance.
Herschel L
Westborough
MA
Date:
2/23/2026
5
5555555
you literally made miracles with numbers.
Raffaele
North Salt Lake
UT
Date:
2/23/2026
5
5555555
Tony and his team treated us like true partners in the experience. They kept us informed the entire time while making the process smooth and fast!
Rachel
Madison
WI
Date:
2/23/2026
5
5555555
Monica went above expectation! Was very informative with every question and fought to get me the best deal on my home!
Amanda Kay
Kemp
TX
Date:
2/23/2026
5
5555555
You were quick to respond, worked on several number work ups for us, & even helped on the weekends.
Randi Faulk
Jacksonville
FL
Date:
2/23/2026
5
5555555
Steven was very professional, knowledgeable, responsive, and always willing to explain and discuss any questions or concerns I had. His team was also great to work with and everyone helped to make the process go smooth. I will continue to do business with Steven in the future.
Stephanie
Owens Cross Roads
AL
Date:
2/23/2026
5
5555555
Carla was very attentive to rates and walked me through all the steps needed to refi the house. Saving me money and securing a good rate
Karin R
Burleson
TX
Date:
2/23/2026
5
5555555
Su exelente cerbicio y atencion
Jose De Jesus
Hometown
IL
Date:
2/23/2026
5
5555555
Never having done this before your staff made everyt very easy and they were bery pleasant to work with
Suzanne Celeste
Salem
OH
Date:
2/23/2026
5
5555555
When I was having issues with my other lender you and your team wasted no time getting my loan rolling. you and rita were very easy to get a hold of which was not the same case with the other lender.
Chase W
Davenport
IA
Date:
2/23/2026
5
5555555
Patient, consistent, and persistant communication
Cameron
Pittsburgh
PA
Date:
2/23/2026
5
5555555
Always going the extra mile to help and reassure us
Christian
Alamo
TN
Date:
2/23/2026
5
5555555
Nick was very friendly and honest and gave us lots of advice during the process. He didn't pressure us into anything unless it was a time sensitive task.
Ariel Karesh
Cumming
GA
Date:
2/23/2026
5
5555555
As a new homebuyer, I really had no clue what the process of buying a home entailed. Shelly was great - she was kind and patient and took the time to respond to my questions - generally within hours! - and help me feel more comfortable with the process. She helped make it so much easier. Thank you, Shelly!
Andrea Marie
Madison
WI
Date:
2/23/2026
5
5555555
Went above and beyond to bring the loan together.
Kurt E.
Rockport
TX
Date:
2/23/2026
5
5555555
The team. It was a difficult situation that they made smooth. I appreciated the communication and their quick, off-the-clock responses. They explained the processes with the reasoning behind each. Their professionalism made the entire process much easier for this extremely happy homeowner. Thanks to all of you!
Bradley
Tucson
AZ
Date:
2/23/2026
5
5555555
Great communication and you made the process smooth and easy.
Lindsey
Franklin
TN
Date:
2/23/2026
5
5555555
It was completed
Clayton Hill
Richmond Hill
GA
Date:
2/23/2026
5
5555555
Fantastic and timely communicator. Felt like Elliot went above and beyond to make sure we were kept informed in a timely manner. Very friendly.
Megan
Mesa
AZ
Date:
2/23/2026
4
4444444
How fast the entire process went.
Janae Marie
Indianapolis
IN
Date:
2/23/2026
5
5555555
Quick and intuitive communicatio.
James R
Blue Mounds
WI
Date:
2/23/2026
5
5555555
Nick was very responsive and patient. I get very overwhelmed with money stuff, and he patiently broke everything down for me and answered all of my repeated questions as many times as I needed. He also provided clear detailed numbers, which made me more comfortable making decisions. He was flexible about communication method, using email, calling, or texting as the situation and my preferences called for. He was great!
Amelia
New Hope
MN
Date:
2/23/2026
5
5555555
Very quick and reliable communication
Ryanne A
West Allis
WI
Date:
2/23/2026
5
5555555
Closed on time even after an issue came up regarding the builder not passing an inspection earlier in the building process
John
Hudson
WI
Date:
2/23/2026
5
5555555
All the help and support to make things happen
Lisa
Dumfries
VA
Date:
2/23/2026
5
5555555
It was all just easy process with josh. He answered all questions I had and responded quickly.
Tyler
Appleton
WI
Date:
2/23/2026
5
5555555
Jen is amazing. Super responsive and very on top of things. She was able to find all the best ways to help us get what we needed. And she is funny and kind to boot.
Rebecca
State College
PA
Date:
2/23/2026
5
5555555
Mike, Steven and his team are the best! They are so trusting and work very hard to get you the best deals, loans, and support needed. They helped me get my first home and recently helped me through refinancing. They work hard and quickly so it was a smooth and easy process for me. I also appreciated the weekly email updates so I always felt prepared for next steps and where my loan was in the process. Thank you so much!
Maegan
Enfield
CT
Date:
2/23/2026
5
5555555
Communication
Joshua A
Everett
WA
Date:
2/23/2026
5
5555555
Rachel took extra care to explain everything and keep us at ease during the whole process
Johnny Angel
Orange Grove
TX
Date:
2/23/2026
5
5555555
⭐️⭐️⭐️⭐️⭐️ Excellent experience! Professional, knowledgeable, and made the entire loan process smooth and stress-free. Highly recommend!
STEVE FRANK
Brownsville
TX
Date:
2/23/2026
5
5555555
Garret and his team are very responsive and efficient what they do and made it a great experience
Rabeeh
Cedar Lake
IN
Date:
2/23/2026
5
5555555
Kimberly was great to work with. Very knowledgable and prompt communcation.
Nathan B
Topeka
KS
Date:
2/23/2026
5
5555555
We've been using Geetesh for years and always happy with his services. He takes the headache out of what would normally be a complex process.
Nicholas A
Washington
DC
Date:
2/23/2026
5
5555555
Staff was great especially Stephanie. Everyone was very communicative and tried to make the process go as easily as possible.
Marissa Camille
Clayton
NC
Date:
2/23/2026
5
5555555
You guys were very timely everything that pertained to this and were very open with any changes. Always had the answers to question I had not asked yet. Super fast, super knowledgeable, and super communicative!
Bryan Kenneth
McGregor
TX
Date:
2/23/2026
5
5555555
The fluctuating of loan terms in the final hour was the only hickup
Derrick
Wentzville
MO
Date:
2/23/2026
5
5555555
Great communication and speed
Evan A
Griffin
GA
Date:
2/23/2026
5
5555555
Christina Mayes was absolutely fantastic
Rebecca
Columbus
IN
Date:
2/23/2026
5
5555555
It was a pleasure to work with Josh and his team throughout the loan process. He was extremely responsive, communicative, and proactive at every step. He made what can often be a stressful process feel smooth and well-organized. I always knew where we stood, what was needed next, and what to expect.
Marshall
Austin
TX
Date:
2/23/2026
5
5555555
Good communication and quick responses. Good, sounds advice. Patience!
Janie Hale
Shallotte
NC
Date:
2/23/2026
4
4444444
Marcy and team would take our calls and answer our questions day or night. They were very friendly, communicative, and informative.
Nicholas
Harrison
OH
Date:
2/23/2026
5
5555555
Easy to work with and very communicative.
Sarah
Boise
ID
Date:
2/23/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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