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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Cammie has such a positive attitude. Speaking to her and jumping our hurdles went great. She directed us and made us feel very hopeful through out the entire process.
Mervin
Bonaire
GA
Date:
7/18/2026
5
5555555
Mark is a great guy and very thorough keeps you informed all the way through the process
Anthony
Stow
OH
Date:
7/18/2026
5
5555555
Communication, professionalism, knowledge
Angela
Mesa
AZ
Date:
7/18/2026
5
5555555
Aaron is super friendly and knowledgeable on everything. He helped us learn as we went which was super helpful since we were first-time home buyers . We are so thankful for him!
Sydney
Columbia
IL
Date:
7/18/2026
5
5555555
Great service, constant communication, and a willingness to handle obstacles.
Caleb
Alexandria
VA
Date:
7/18/2026
5
5555555
Carrie was amazing and incredibly helpful!
Jennifer
Chicago
IL
Date:
7/18/2026
5
5555555
Anna communicated very well throughout the process and I was confident she always had my best at the forefront of her mind constantly!
Lynette
Kuna
ID
Date:
7/18/2026
5
5555555
The constant updates/Information is amazing. I felt up to date every step of the way. Brittany always answered my questions and took her time to explain it. amazing experience overall.
Alex
Riverton
WY
Date:
7/18/2026
5
5555555
Prompt communication, although Malcolm talks fast he takes the time to thoroughly explain and simply to ensure I understood. Everyone on his team (especially Lindsay cause when I pannicked i probably got on her last nerve, but she was patient) once the offer was accepted all were also responsive and helpful. A well oiled machine and made me feel like I was not alone during any of the unexpected turns. The transparency with them working with my realtor & title company made everything smooth and all parties remained in step - but it started with Malcolm and his team.
Demetria
Randallstown
MD
Date:
7/18/2026
5
5555555
Great communication
Dillon
Austin
TX
Date:
7/18/2026
5
5555555
From beginning to end. Very informative, professional and KIND. Don't make you feel dumb or uninformed. Oh ya, and Patient!
Rita
Austin
MN
Date:
7/18/2026
5
5555555
Natalya and the entire Fairway Team were VERY responsive and kept us fully informed every step of the way Excellent experience
Carolyn
New Port Richey
FL
Date:
7/18/2026
5
5555555
Really knowledgeable.
Collin
Cheyenne
WY
Date:
7/18/2026
5
5555555
Working with Scott and his assistant Sydney was the smoothest transaction I've ever had. They were quick to respond and didn't make any mistakes with my home purchase. Fantastic morgage lending team!
Dustin
Duncan
SC
Date:
7/18/2026
5
5555555
Working with Catie from the Tobias group was a great experience! We've closed with her twice now, and our borrower profile was more complicated than standard. Catie knew exactly how to handle it, and was very responsive throughout the whole process. We would recommend the Tobias Group to anyone looking for a great service!
Uluc
Phoenix
AZ
Date:
7/18/2026
5
5555555
Thank you Ian and team! You were informative and stuck with me through more than a year of getting myself ready to buy a house so once I was ready, everything made sense and I had so much confidence about my ability and knowledge going onto my home purchase. I appreciate your prompt and concise responses to questions!
Skyler
Ironton
MN
Date:
7/18/2026
4
4444444
To much repetitive paper work asked for
Gary
New London
NC
Date:
7/18/2026
5
5555555
Steve was on top of everything and was always available to help with any questions or issues we had throughout the whole process.
Trevor
Louisville
KY
Date:
7/18/2026
4
4444444
This deal was complicated, among family and involved multiple delays - Sharla's team was patient and continued to support our end goal making us successful. This was greatly appreciated. We'll continue to work with Sharla's team for future real estate dealings.
Lauryn
Point Arena
CA
Date:
7/18/2026
5
5555555
We appreciate to guys so much. With our previous lender communication was slow, we were confused, and felt like we were being put in a bad loan situation. From our first conversation with Cristina we felt so comfortable. She was easy to reach any time of the day and helped us to really understand everythint about our loan . We are so thankful we found Fairway to help make what was previously a really stressful process, really exciting and stress free.
Meagan
Aledo
TX
Date:
7/18/2026
5
5555555
Always very communiative. Always took the extra time to make sure to keep us in the loop and it was all very easy!
Quentin
Hudson
WI
Date:
7/18/2026
5
5555555
Felt that the decisions being made were with our benefit As buyers in mind. Time was taken to thoroughly explain things when questions arose. It Was wonderful to have constant, direct contact. We were able to reach Kimberly at irregular hours and get quick responses. Even though Kimberly went on a brief vacation, she still found time to respond To inquiries and act quickly as markets shifted. Kimberly was also patient in dealing with us while we took our own vacation and were perhaps less responsive at times. Overall very happy with how everything started, progressed, and ended! Thanks!!!!
Michael
Austin
TX
Date:
7/18/2026
5
5555555
El desempeno
Jose
Winston Salem
NC
Date:
7/18/2026
5
5555555
She kept us up to date on progess and answered all of our questions promptly.
Ronald
Camden
AR
Date:
7/18/2026
5
5555555
Mike was easy and enjoyable to work with answered and explained any issue
Donald
Ocean Springs
MS
Date:
7/18/2026
5
5555555
seems Like they worked really hard to make our unique situation work
Jonathan
Harrisburg
PA
Date:
7/18/2026
5
5555555
The professional communication.
Timothy
Eagan
MN
Date:
7/18/2026
5
5555555
Even though there are challenges (debt-to-income), Matt makes it happen! He's VERY helpful and communicates quickly, and effectively.
Jacob
Hales Corners
WI
Date:
7/18/2026
5
5555555
Very professional, knowledgeabl, and overall excellent customer service!
Vanessa
Poolville
TX
Date:
7/18/2026
5
5555555
The communication with Ben and his team was flawless! You're never left with a question, and this team is always available! Our process was done quickly and seamlessly - we couldn't be happier with our decision to work with Ben!
Joey
Hurricane
UT
Date:
7/18/2026
5
5555555
The way everyone on your team was so helpful and nice it really made it a great experience for me and my fiance fiancé.
Scott
Glendale
AZ
Date:
7/18/2026
5
5555555
Nick always stayed on top of our home loan process in a timely manner, quick to return calls, offered good honest advice, and went the extra mile to be our advocate.
Kayanna
Southampton
MA
Date:
7/18/2026
5
5555555
Awesome communication and made the whole process super easy.
Laura
Middlesex
NC
Date:
7/18/2026
5
5555555
really appreciate all her hard work. i'm grateful for your time and effort on ( specific and action). THANK YOU SO MUCH!
Dawn
Bonaire
GA
Date:
7/18/2026
5
5555555
Tracy was amazing throughout our loan process She helped navigate our way through a couple of glitches that came up relating to which house to do bridge loan on and appropriate closing date based on our needs. She helped us stay calm and was available to explain what we needed to do stay on process. She was a rock star!!!
Deborah
Carmel
IN
Date:
7/18/2026
5
5555555
Justin was amazing to work with! My husband and I were first-time buyers and new to the US housing market, which can be very stressful. Justin explained the entire process so well and was there for us every single step of the way. No matter how many questions we had, he answered every single one and made the whole experience incredibly smooth. Highly recommend!
Laura
South Salt Lake
UT
Date:
7/18/2026
5
5555555
Very efficient
Deborah
Mccordsville
IN
Date:
7/18/2026
5
5555555
Thomas provided friendly service and help explain things and made the whole process plain and simple.
Terry
Texarkana
TX
Date:
7/18/2026
5
5555555
Steve didn't wait to reach out, he was prompt to provide information and assistance.
John
Mayer
AZ
Date:
7/18/2026
5
5555555
Wendy was very pleasant to work with and very informative. She never failed to reach back out to me no matter what time or day it was. She keep everything moving forward
Kimberly
Calhoun
GA
Date:
7/18/2026
5
5555555
Easy to work with, when faced with an issue , Lee alrwady had a solution.
Marina
Lilburn
GA
Date:
7/18/2026
5
5555555
Honest and impeccable communication.
John
Portland
OR
Date:
7/18/2026
5
5555555
Quick, helped us through the whole process to understand, was the respectful of our time.
Alexandra
St Helens
OR
Date:
7/18/2026
5
5555555
Professional
Luis
Chicago
IL
Date:
7/18/2026
5
5555555
Stacey made the entire process smooth and seamless. She's super knowledgeable and responsive to my concerns and questions, doesn't matter day or night, weekend or not. We're lucky to have her help with the loan application. Thank you!!
Trinh
Lawrenceville
GA
Date:
7/18/2026
5
5555555
Nicholle was always available for questions. She made the process go very smoothly, no issues, not one. Thank you Nicholle. Will use you again for our next purchase
Roxanne
Sedona
AZ
Date:
7/18/2026
5
5555555
Cam was super helpful and always available for questions. every step of the way was transparent and he invoked confidence in my decisions.
Eduardo
Huntersville
NC
Date:
7/18/2026
5
5555555
It is our second time working and purchasing a home with Madeline. Madeline helped us buy our first home and always answers and responds to any questions we’ve had over the years attempting to buy a bigger home for our growing family. We feel Madeline always has our best interest in mind and gives solid advice. We are grateful for her expertise and how easy going Madeline makes the whole experience. We just closed on our new home and it wouldn’t be possible without her! Thank You!
Carlos
Gig Harbor
WA
Date:
7/18/2026
5
5555555
Very quick communication and overall great service!
Bridgit
Brooksville
FL
Date:
7/18/2026
5
5555555
Ty was professional, pleasant to work with, seemed to always be there when I needed help and guidance. Ty is extremely organized and his approach helped me to feel confident and relaxed during what has traditionally been a stressful process for me. I would eagerly recommend Ty to anyone looking to looking for a new mortgage.
Francis
Crossville
TN
Date:
7/18/2026
5
5555555
Ken took the time to get to know us and made the experience very personal. He was always available for any question we jad.
Karen
Dahlonega
GA
Date:
7/18/2026
5
5555555
Shea was so kind and answered all my questions. Explained things in a way that was simple to understand. He was also readily available via phone or email to discuss any questions I had during the process
Emilie
Fayetteville
GA
Date:
7/18/2026
5
5555555
Keeping us informed.
Elizabeth
West Homestead
PA
Date:
7/18/2026
5
5555555
I was kept updated and informed through the whole loan process. Appreciate that you came to the closing at the lawyer's office.
Deborah
Jefferson
NC
Date:
7/18/2026
5
5555555
We cannot recommend Steve and Chris highly enough! From the very beginning of our home-buying journey, they were absolutely incredible. Our realtor, Jess, recommended Steve, and together they made an amazing team. We truly can’t imagine going through this process without them. Steve and Chris were thorough, professional, and consistently kept us informed every step of the way. Their communication was outstanding, and they were always available to answer questions, explain the next steps, and make sure we felt confident throughout the entire process. Beyond their expertise, they were genuinely kind, patient, and invested in helping our family get into the right home. Buying a home can be stressful, but they made the experience feel manageable and even enjoyable. If you’re looking for a team that is knowledgeable, responsive, and truly cares about their clients, Steve and Chris are the people you want in your corner. Thank you both for helping us make our dream of homeownership a reality!
Carmen
Stafford
VA
Date:
7/18/2026
5
5555555
Customer Service was exceptiona, aleays keeping me update on status, also responding to my questions or concerns. Very professional and treated me with dignity and respect.
Alicia
Wood Dale
IL
Date:
7/18/2026
5
5555555
I wanted to make informative collaborative decisions when it come to purchasing a new home. Mike took the time to explain everything and I was able to do just that!
Alisha
Carriere
MS
Date:
7/18/2026
5
5555555
You respond quickly and do everything to find a solution to any problem; we were truly reassured—thank you very much.
Fyfy
Hebron
KY
Date:
7/18/2026
5
5555555
Easy on time service
Stephen
White Oak
TX
Date:
7/18/2026
5
5555555
Jacob was amazing during our home buying process, he is very knowledgeable when it comes to using the VA loan and he has the type of personality that put both my wife and I at ease when explaining what happens. If we ever know of anyone looking for a home he's going to be the first person we recommend
Jared
Casper
WY
Date:
7/18/2026
5
5555555
He help me so hard this time , I tougt, I was not get it because that was been over three months for loan process.
Hsan
Seattle
WA
Date:
7/18/2026
5
5555555
The communication was great and the whole process went smoothly.
Trent
Saint Paul
MN
Date:
7/18/2026
5
5555555
Jaime and his team made the process so easy and straightforward. They asked for everything they needed upfront, always responded quickly, and were so helpful. We have used several other bug big companies in the past and this was our best experience buying a house by far.
Summer
Temple
TX
Date:
7/18/2026
5
5555555
Working with Korey was an amazing experience from beginning to end. She was professional, knowledgeable, patient, and always willing to answer our questions. She made us feel comfortable throughout the entire process and took the time to explain everything clearly, which meant a lot to us. Korey was always responsive, kind, and genuinely cared about helping us make the right decisions. Her dedication, honesty, and attention to detail made what could have been a stressful experience feel much easier. We are incredibly grateful for all of her hard work and support. If you’re looking for someone who truly goes above and beyond for their clients, I highly recommend Korey. Thank you for everything—you made this journey a wonderful experience!
Filmon
Cincinnati
OH
Date:
7/18/2026
5
5555555
Jenny for being so great and and patient!! very understanding, going the extra mile when she didnt have to!
Markest
Bryan
TX
Date:
7/18/2026
5
5555555
Quick follow ups and always available for questions
Monica
Twinsburg
OH
Date:
7/18/2026
5
5555555
To me communication is everything and your team was very good at communicating with us.
Peter
Richfield
MN
Date:
7/18/2026
5
5555555
Always on point explained Things to me in a way I could understand answered quickly
Marimar
Indio
CA
Date:
7/18/2026
5
5555555
I felt well taken care of. As a first time homebuyer, all of this was new to me and Joe was more than happy to explain things to me and answer any and all questions. He was incredibly responsive as well and acted very quickly. He coordinated with the rest of my team with speed and flawlessly making sure everything was taken care of on my side as fast as possible to avoid any holdups.
Alexa
Roslindale
MA
Date:
7/18/2026
5
5555555
All the time you are available and ready to answer our calls and find solutions to our questions or problems
Adolph
Rockford
IL
Date:
7/18/2026
5
5555555
You were very responsive, patient, and walked is through the process multiple times. You did not rush us to make any decisions, and guided properly.
Kendra
Barre
VT
Date:
7/18/2026
5
5555555
You made our refinance process quick and easy!!
Kristina
Fackler
AL
Date:
7/18/2026
5
5555555
Ariana was more than helpful and went above and beyond to make sure everything was perfect. She answered all my questions timely and efficiently. Could not have had someone better to help us buy our new home!
Christa
Kilgore
TX
Date:
7/18/2026
5
5555555
Professional, thurough , speed , communication was excellent, respectful & friendly
Caral
Katy
TX
Date:
7/18/2026
4
4444444
quick, easy and transparent. The only thing that I didn't understand was why so much Ernest money? and the closing cost on buyers end was a bit of a suprise.
Aaron
Watford City
ND
Date:
7/18/2026
5
5555555
Deb and her team are outstanding.
Deborah
Prospect
ME
Date:
7/18/2026
5
5555555
Patrick goes out of his way to explain and make the process smooth. He also fights for the best rates with rate locks and his knowledge of the industry.
Andrew
South Bend
IN
Date:
7/18/2026
5
5555555
Lisa's responsivness and excellence in keeping me informed!
Kyle
Tallahassee
FL
Date:
7/18/2026
5
5555555
Everything went so smooth and fast. Every question we had was answered easily which made the process stress free.
Kaylynn
Zim
MN
Date:
7/18/2026
5
5555555
Nick worked hard for us, he fourth for us
Joseph
Southampton
MA
Date:
7/18/2026
5
5555555
Easy process, no hassle & great communi overall!
Jorge
Lansing
IL
Date:
7/18/2026
5
5555555
Michael was amazing in every way from beginning to end He was able to answer my questions , and if he didnt know an answer he was able to say so and find it out He was compassionate and understood my anxieties and talked me thru all of thenups and downs He is certainly an asset to your team!!!
Kimberly
Berlin
NH
Date:
7/18/2026
5
5555555
David was flexible and incredibly reliable through our whole house buying process, guiding us through each step and answering all questions and concerns we had.
Kayla
Cedar Park
TX
Date:
7/18/2026
5
5555555
Kat is a great communicator. Ths was the first time I've purchased a home by myself. She took the time to explain various interest rates on mortgages and the cost of each with points. She has excellent follow-up--a true professional.
Amy
Roswell
GA
Date:
7/18/2026
5
5555555
Everybody made it great Mrs Candace and her whole team was great through the whole process
Joshua
Gladewater
TX
Date:
7/18/2026
5
5555555
Alex was patient with us and explained every step of the process in great detail.
Daniel
Chicago
IL
Date:
7/18/2026
5
5555555
Team was very responsive any time I had questions or communicating ell when they needed things The webiste website portal was easy to use and you could see when you uploaded documents
Jennifer
Gilbert
AZ
Date:
7/18/2026
5
5555555
Because there were lots of small things that kept popping up and they were thete along the way
Teri
Kansas City
MO
Date:
7/18/2026
5
5555555
Excellent loan officer! Communication was always clear and prompt, and everything was handled quickly and efficiently. Dusty made the process smooth and stress-free. Highly recommend!
ema zhula
Date:
7/17/2026
5
5555555
Excellent loan officer! Communication was always clear and prompt, and everything was handled quickly and efficiently. Dusty made the process smooth and stress-free. Highly recommend!
Ema
Barnhart
MO
Date:
7/17/2026
5
5555555
was extremely kind, kept me informed along the way, and answered all of my questions, even on weekends! Everything that was requested/required of me was pertinent and fair and I'm just so thankful to have been able to work with Beverly and her team.
Leslie
Chandler
AZ
Date:
7/17/2026
5
5555555
Although we initially started the process with a different lender at Fairway, transitioning to Shea was completely seamless. He stepped in without missing a beat and made the remainder of the process smooth and stress-free. Shea and his team maintained excellent communication from start to finish, keeping us informed every step of the way. He was always available to answer our questions and made us feel confident throughout the entire home-buying process. We had a great experience working with Fairway and Shea, and I would highly recommend them to anyone looking for a knowledgeable, responsive, and reliable lender! Thank you again, Shea, for your guidance, support , and all of your time in helping us purchase our very first home. We truly appreciate everything you and your team did to make the process such a positive experience!
Shelby
Luthersville
GA
Date:
7/17/2026
5
5555555
Jim helped me out in numerous ways providing essential guidance throughout the whole process and always made time for any questions I had.
David
Phoenix
AZ
Date:
7/17/2026
4
4444444
4.0 Stars!
Tracy Chambers
Date:
7/17/2026
5
5555555
David was excellent at explaining the process and what everything meant. Buying a home can be scary but David made it feel simple.
Taylor
Broken Arrow
OK
Date:
7/17/2026
5
5555555
Always answered my questions. Always availabl, even at a late hour. Easy process and simple.
Tomasz
Chicago
IL
Date:
7/17/2026
4
4444444
La comunicación fue buena 👍
Elio Regino
Columbus
IN
Date:
7/17/2026
5
5555555
Joe Jarrett was wonderful to aoek with. Explained everything and followed up with me.
Debra
Canton
GA
Date:
7/17/2026
5
5555555
Amanda was very helpfil durinf the entire process, as well as works great with customers and others involved! She answered all the questions I had, and is very nice! We are happy and appreciative that Amanda was with us through the process!
Mia
Dayton
OH
Date:
7/17/2026
5
5555555
Kim is super helpful and patient. She made us feel very comfortable.
Cody
Orange Park
FL
Date:
7/17/2026
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Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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