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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Mendy was very friendly, professional and extremely helpful. Buying is stressful enough as it is, Mendy does her absolute best to make her portion of the process as painless as possible.
Jennifer
Fort Worth
TX
Date:
11/4/2026
5
5555555
Josh and his team are with us every step of the way during loan origination through to closing. I can't recommend them enough.
John
Abilene
TX
Date:
11/4/2026
5
5555555
Crystal was always available to take our call or respond to a text. She was able to explain to us step by step whats to come and if we had a question she was able to articulate the answer it in a way that we understood.
Laura Marie
Yorktown
VA
Date:
11/4/2026
5
5555555
No pressure, no hassle . Justin made it easy for us
Jane
Waianae
HI
Date:
11/4/2026
5
5555555
Sherene, and her team, are easy to work with and are great at problem solving if issues arise.
Jennifer
Elk Grove
CA
Date:
11/4/2026
5
5555555
Jaime was very knowledgeable and explained the process through each step . He went above and beyond to assist us with any questions we had.
Martin
Del Rio
TX
Date:
11/4/2026
5
5555555
Jennifer, Kara and Rebecca were all great to work with. Always quick to respond to questions I had and very sweet people. I would recommend fairway to all my friends. Our realtor Rebecca was awesome, could not have done this journey without her!
Randall
Lawrenceburg
TN
Date:
11/4/2026
5
5555555
Friendly and didnt mind any questions I had or the amount of questions and quick to respond
Raul
Greensboro
NC
Date:
11/4/2026
5
5555555
Awesome communication with really quick turn around on getting everything ready to close. We got a really competitive rate and were able to easily lock it in.
Allison
Gig Harbor
WA
Date:
11/4/2026
5
5555555
We had a great experience working with Fairway! Everyone was super helpful and very quick to respond.
McKenna
Jordan
MN
Date:
11/4/2026
5
5555555
Communication was great and anything that needed clarity was given special attention to ensure complete understanding.
Terrell
Wortham
TX
Date:
11/4/2026
5
5555555
This team was Awesome , help with every question along the way I will highly recommend working with them.
Shawntia
Riverside
NJ
Date:
11/4/2026
5
5555555
Andy and team recommended available financing packages and were quick to answer all my questions.
Robert
Overland Park
KS
Date:
11/4/2026
5
5555555
Extremely professional and a tentative to all of our questions.
Robert
Whitsett
NC
Date:
11/4/2026
5
5555555
The communication process was greata and kept us in loop when something occurred or when there was an update
Bentley
Duluth
MN
Date:
11/4/2026
5
5555555
Alejandros generosity with information really set him a part. He always took the time to explain every little detail and went above and beyond to answer any and all questions. Its evident how much he cares for his clients, and he made such an overwhelming experience feel less scary. He was always there supporting us, were truly grateful for all his help.
Veronica
Austin
TX
Date:
11/4/2026
5
5555555
Dave was able to baby step me through the whole process as well as reassure me on difficult choices
Jason
Cedar City
UT
Date:
11/4/2026
5
5555555
Answered all my wuestions in timely manner and made the overall process easy.
Caleb
Little Elm
TX
Date:
11/4/2026
5
5555555
Regular and consistent communication and ability to pivot and adjust quickly was fantastic in our situation.
Adam
Shawnee
KS
Date:
11/4/2026
5
5555555
Courtney was great! She was very helpful and when I was not confident or worried, she helped put my worries at ease. She did an amazing job making sure we were on the right path and keeping the process moving.
Leslie
Columbus
IN
Date:
11/4/2026
5
5555555
Honest, responsive communication, and a quick process start to finish.
Patricia
Scottsdale
AZ
Date:
11/4/2026
5
5555555
Michael was on top of our situation from the beginning; he reached out and intr himself before we even really got into it. Once our home purchase began, he kept us informed of what we needed to do for our financial issues. After we closed he reached out to congratulate us and let us know he would always be there for us should we need to ask for assistance on any issue - plumber, handyman, or even a dog walker! Thank you Michael for your help in this major life process.
Pamela
Winter Springs
FL
Date:
11/4/2026
5
5555555
I felt assured that everyone knew what was going on in the process, and everything went smoothly at all steps of the process.
Sophia
Saint Francis
WI
Date:
11/4/2026
5
5555555
The whole process went smoothly and easy. Jenna and her team were professional yet down to earth at the same time
Clarita
Whitsett
NC
Date:
11/4/2026
5
5555555
Nick was very attentive and on top of the process.
James J
Naperville
IL
Date:
11/4/2026
5
5555555
none other than Brian was great as usual
Joseph C
Doylestown
PA
Date:
11/4/2026
5
5555555
The process was very smooth and we were only sent emails when they required our participation.
Alex
Minnetonka
MN
Date:
11/4/2026
5
5555555
Everything went smoothly and communication was great
Andrew
Garner
NC
Date:
11/4/2026
5
5555555
Mike went above and beyond on my behalf, and he was looking out for my best interests, which made my first homebuying experience invaluable.
Graham
Parker
CO
Date:
11/4/2026
5
5555555
Dave Hiza was my contact. He basically held my hand and talked me off the ledge many times. Gave me the confidence to know that I could finish this process without completely selling my soul.
Rance
Jacksonville
FL
Date:
11/4/2026
5
5555555
They were always very helpful and answered all of my questions that I have. It was a great experience all the way around.
Lorrie
Royston
GA
Date:
11/4/2026
5
5555555
Very communicative and answered all of our questions very quickly
Brinn
Santaquin
UT
Date:
11/4/2026
5
5555555
Completing the loan process without issues.
Daniel
Locust Grove
VA
Date:
11/4/2026
5
5555555
Monica and her team were on top of every detail along the way and keeping my husband and I informed at all times.
Amy
Wills Point
TX
Date:
11/4/2026
5
5555555
We had such a wonderful experience with your team! We won the lottery with your knowledge and experience, listening to our needs and concerns, and guiding us along the way. This was by-far the best home buying experience we have ever had!
Lynelle
Mooresville
IN
Date:
11/4/2026
5
5555555
Prompt, efficient and professional service. Thanks
Melissa
Hideout
UT
Date:
11/4/2026
5
5555555
What made my experience GREAT was, without a doubt, working with Jeffrey Walker! This was my third time working with Jeffrey, and once again, he exceeded my expectations. Jeffrey is incredibly knowledgeable, professional, patient, and responsive. He makes what could otherwise be a complicated and stressful refinancing process feel smooth and straightforward. He takes the time to explain everything clearly, is always available to answer questions, and genuinely cares about making the experience as easy as possible for his clients. What I appreciate most is his reliability and the confidence I have knowing that everything is in good hands. The fact that I have chosen to work with him three times speaks for itself! I am truly grateful for his dedication and exceptional service. Thank you, Jeffrey, for another wonderful experience! I would highly recommend him to anyone looking for a mortgage professional they can trust.
IRYNA
Cliffside Park
NJ
Date:
11/4/2026
5
5555555
Brian and team were great with giving all of our options, explaining concepts that we weren't familiar with, and overall being so kind and knowledgable!
Amanda
Carrollton
TX
Date:
11/4/2026
5
5555555
The fast, friendly, personalized service made our transaction a breeze! Would definitely refer Fairway Home Mortgage to friends/family! Thank you for the wonderful experience!
Lynelle
Martinsville
IN
Date:
11/4/2026
5
5555555
Chad was really great. He made closing on on our new home a smooth transaction. He explained things well which gave us a ease of mind!
Christy
Sherwood
AR
Date:
11/4/2026
5
5555555
Nathan was amazing he went above and beyond and made everything clear in the process of buying a home
Nicholas
New Port Richey
FL
Date:
11/4/2026
5
5555555
It was amazing experience made it very enjoyable and the communication was great
Alex
Winston Salem
NC
Date:
11/4/2026
5
5555555
Great experience working with her! She made the whole process easy, communicated when it mattered and was straightforward and honest. I really appreciated how smooth she made everything. Would absolutely recommend!
Jamie
Wentzville
MO
Date:
11/4/2026
5
5555555
Always returned phone calls and answered questions in a timely manner.
Ronnie
Anderson
SC
Date:
11/4/2026
5
5555555
Carol was amazing during the entire process!!
Bobbi
Sutton
NH
Date:
11/4/2026
5
5555555
Garrett made an intimidating process feel seemless!
Destiny
Michigan City
IN
Date:
11/4/2026
5
5555555
Matt was awesome! Very responsive and got the job done!
Joe
Fort Myers
FL
Date:
11/4/2026
5
5555555
Jonathan is just a class act. The process was smooth, and he communicated so well with not only us, but other members to discern which product would be best for us. I am soooo grateful!
Sami Lyn
Sedona
AZ
Date:
11/4/2026
5
5555555
Explain things very well always had an answer to questions. Very easy to a
Calvin
Alvarado
TX
Date:
11/4/2026
5
5555555
The service and friendliness
Landon
Kernersville
NC
Date:
11/4/2026
5
5555555
So glad and happy you were able to help Me and answer all my questions, you made the process much easier
Vanessa
Henderson
NV
Date:
11/4/2026
5
5555555
Everything was seamless and communication was good. The team never left questions unanswered.
Alyssa
Lakeland
FL
Date:
11/4/2026
5
5555555
Was quick with updates and files needing to be completed
Dustin
Newark
DE
Date:
11/4/2026
5
5555555
Prompt responses to everything. Great communication. Competitive rates.
Ashley
Colgate
WI
Date:
11/4/2026
5
5555555
Communication and flexibility !
Michael
Vancleave
MS
Date:
11/4/2026
5
5555555
Communication was phenomenal.
Alexa
New Berlin
WI
Date:
11/4/2026
5
5555555
Well for starters, Drew is the man. He's helped me refi several times and buy several homes. I trust him. He makes things easy. 10/10
Michael
Granville
OH
Date:
11/4/2026
5
5555555
Working with Tim Schnautz and his extraordinary team at Fairway Independent Mortgage Corporation was a truly life-saving, smooth, and deeply fulfilling experience. To be completely honest, I was left utterly frustrated, stressed, and emotionally exhausted after struggling for more than four long months with Taylor Morrison’s internal financing team. Despite obtaining a pre-approval, paying the down payment on our dream home, and enduring an endless stream of constant document requests, delayed responses, and continuous obstacles, they suddenly rejected my conventional loan application shortly before our scheduled closing date. They gave conflicting and unclear reasons ranging from total income calculations to work hours and debt ratios. In an earnest effort to keep the home purchase moving forward, I agreed to switch to an FHA loan, only to face the exact same nightmare and be rejected once again just 10 short days before our closing date! That was the critical moment of absolute despair when my file was transferred to Fairway, specifically to the incredible Tim Schnautz and his dedicated team. What Tim accomplished in just 10 days was nothing short of a true miracle. From the very first phone call, his professionalism, clear and direct communication, and elevated level of genuine client care were completely unlike anything I had experienced with Taylor Morrison. Tim was exceptional throughout the entire home loan process. He immediately took complete ownership of the situation, meticulously organizing and structuring every single piece of documentation, presenting the file flawlessly to underwriting, and personally following up on every detail with remarkable precision and efficiency. Within just 10 days of taking over a heavily delayed and complex file, Tim secured full, unconditional loan approval with absolute ease, efficiency, and complete peace of mind. He was always available to answer every single question, address every concern, and guide us smoothly and confidently all the way to a successful closing. Tim provided outstanding support, handled everything with the highest standard of efficiency and attention to detail, and turned what was an extremely high-stress situation into a completely smooth and celebratory milestone for my family. No amount of words or written praise can truly do justice to his hard work, dedication, integrity, and deep professional expertise. He and his team are the absolute gold standard for what mortgage guidance should be. Words are truly not enough to express my deepest gratitude, respect, and appreciation for everything Tim Schnautz has done for us. He didn't just approve a mortgage; he saved our home buying journey when time was running out. I am forever grateful for his relentless dedication, kindness, and unbelievable speed. Thank you from the bottom of my heart, Tim, for your extraordinary work, continuous support, and for making our dream come true—you have earned my absolute highest possible recommendation, and I will forever recommend your services to all my family, friends, and colleagues! Thank you Tim 🌹🌹🌹
Mohamed
Sacramento
CA
Date:
11/4/2026
5
5555555
very organized, speedy response and fast closing.
Ramesh
Aurora
IL
Date:
11/4/2026
5
5555555
Sam was very informative and kept me up to date during the whole process
David
Saint Paul
MN
Date:
11/4/2026
5
5555555
Communication
Dakota
Sioux Falls
SD
Date:
11/4/2026
5
5555555
Just How Dana came into our situation with a prior lender struggling to find us the solution for our circumstances and tuning into maybe losing this home to being able to purchase Dana was unbelievable and made things Happen
Brian
Hurricane
UT
Date:
11/4/2026
5
5555555
Communication was excellent via email but more importantly, on the phone We knew we could contact someone at anytime without hesitation . The electronic documents to view on our computer rather than needing to drive to your office, was very efficient and appreciated
John
Hudson
WI
Date:
11/4/2026
5
5555555
Great team and communication skills. Painless process.
Matthew
Granby
CT
Date:
11/4/2026
5
5555555
John's fantastic approach to customer service, geniuine care, and knowledge took a lot of the concern away from purchasing a home.
John
Olathe
KS
Date:
11/4/2026
5
5555555
Leticia was that girl! She made sure everyone had their ducks in a row, was firm with the title company when they dropped the ball and overall made us feel seen/ heard. Our interactions didn't felt transactional.
Alejandro
Des Plaines
IL
Date:
11/4/2026
5
5555555
Brad was amazing to work with. quick to respond, great at explaining the figures, and always willing to dive deeper and explain when questions come up.
Kadin
Inver Grove Heights
MN
Date:
11/4/2026
5
5555555
Tim and team were extremely patient and thorough when answering all of our questions throughout the process
Elizabeth
Westfield
IN
Date:
11/4/2026
5
5555555
Not Applicable
Sophia
Springfield
MA
Date:
11/4/2026
5
5555555
Communication and having someone with experience assist us when we needed it.
Charlene
Glendale
AZ
Date:
11/4/2026
5
5555555
Great communication, clear expectations, prompt responses.
Renee
Upton
MA
Date:
11/4/2026
5
5555555
The process was seamless and all my questions were answered. Nate was kind enough to also explain the various things I would come across on social media, like the pros and cons of a HELOC, the differences between recasting and refinancing, things that a first time homebuyer was unaware of. He was incredibly patient, readily available, and always had an answer!
Jessica
Taunton
MA
Date:
11/4/2026
5
5555555
Customer service
Rachael
Lakewood Village
TX
Date:
11/4/2026
5
5555555
Great communication. Preston Miller was patient and detailed. It was nice to have someone with experience assist us when we needed it.
CharlizCynen
Date:
11/4/2026
5
5555555
Taking time to help me with "tecky" input and just taking time explaining the process.
Barbara
Freeland
WA
Date:
11/3/2026
5
5555555
being able to ask many questions, see as many scenarios as possible as I changed my specific needs with the loan
Timothy
Raytown
MO
Date:
11/3/2026
4
4444444
Timely, good communication
Sherry
Surf City
NC
Date:
11/3/2026
5
5555555
Lynn made the process feel easy , she was always available to awnser any questions i had and put my mind at ease.
Gregory
Clay Center
KS
Date:
11/3/2026
5
5555555
Being a repeat customer, I have found Kristi and her team to be great at what they do and have no problem telling others about Kristi.
Ricky
Willis
TX
Date:
11/3/2026
5
5555555
We had a wonderful time working with you, thank you so much!!
Emma
Richburg
SC
Date:
11/3/2026
5
5555555
If you’re looking for a mortgage lender, we cannot recommend Nathan enough! As first-time homebuyers, we had plenty of questions, and he took the time to make sure we understood what was happening and felt comfortable with each step. His communication was fantastic from start to finish, and we always felt like our questions and our home purchase mattered to him. Nathan went above and beyond so many times throughout the process. When we were putting in offers, he took time out of his evenings and weekends to get us updated approval letters and numbers. Having someone that responsive in our corner made such a difference. He even renegotiated our interest rate on the Friday evening before our Tuesday closing! That effort so close to the finish line really meant a lot to us. What we appreciated most was knowing he was still working hard for us all the way through closing. Buying our first home was a huge milestone, and we’re so grateful Nathan was part of it. We would absolutely choose him again and recommend him to our friends and family without hesitation. Thank you, Nathan, for taking such great care of us!
Hayden Johnson
Date:
11/3/2026
5
5555555
Nathan was amazing to work with! He took time out of his day, weekends, and evening to meet with us, ensured all of mour questions were answered, helped us inderstamd the home uying process and ensured us all along the way. Nathan also helped us re-negotiate our rate lock on a friday evening the week before our closing date. Overall, we feel like Nathan went above and bedyond for us throughout every step of this process. we couldnt be more appreciative
Hayden
Bryan
TX
Date:
11/3/2026
5
5555555
Ease, attitude, and explanation of unknows.
Brandon
Ligonier
IN
Date:
11/3/2026
5
5555555
Responsive, more than cordial understanding
Cynthia
Grand Junction
CO
Date:
11/3/2026
5
5555555
My loan officer Josh alway answered my call, answered all my question, and made the process easy.
Jawanda
Beaver Dam
WI
Date:
11/3/2026
5
5555555
5.0 Stars!
william kistler
Date:
11/3/2026
5
5555555
Quick easy. Great service
William
Clayton
NC
Date:
11/3/2026
5
5555555
I would like to recognize Daniel for his excellent customer service. He is always professional, patient, friendly, and willing to go above and beyond to help. He takes the time to answer my questions and makes sure everything is taken care of. It is truly a pleasure working with someone who is so helpful and dedicated to his customers.
Dora De Santiago
Date:
11/3/2026
5
5555555
The process was smooth and easy. Even with more stringent borrowing terms , any question we had was answered in a very efficient and understandable matter. process was a 10/10
Kyle
La Vista
NE
Date:
11/3/2026
5
5555555
Very helpful and very prompt
Cayla
Coon Rapids
MN
Date:
11/3/2026
5
5555555
Always being able to talk
Tyler
Pardeeville
WI
Date:
11/3/2026
5
5555555
Leticia was very knowledgeable. She was also able to explain the process to my dad in Spanish and he felt much better afterwards.
Brenda
Des Plaines
IL
Date:
11/3/2026
4
4444444
Was really helpful overall
Tyler
Great Falls
MT
Date:
11/3/2026
5
5555555
Aaron was very professional, communicative?, and made sure we were taken care of at every opportunity.
Joshua
Tom Bean
TX
Date:
11/3/2026
5
5555555
Jeremy provided a lot of information in an easily understandable format. Really appreciate that he looked out for us through the process and especially when it came to finding a way to use seller clos cost credits.
Janet
Stone Mountain
GA
Date:
11/3/2026
5
5555555
Gina has always looked out for me and always stayed on top of everything and when rates go down she lets me know that it's time to refinance. Couldn't ask for anyone better!
Therese
Alton
IL
Date:
11/3/2026
5
5555555
Jack is fantastic! Very knowledgeable and stays in contact with me and my clients throughout the process! He is on top of the market and helps my clients with making the best decisions on the loan type and what work best for their situation!
Deana
Sanger
Texas
Date:
11/3/2026
5
5555555
The communication from everyone on the team. The knowledge of Mike and the responsiveness to any questions I had. Smooth process, made easy for a first time homebuyer.
Jeana
Manchester
NH
Date:
11/3/2026
5
5555555
Answered in a timely manner!
Abigail
Lexington
OH
Date:
11/3/2026
5
5555555
Could not recommend Maggie enough! Made the entire home buying process so smooth and made sure we always understood every part of the process as first-time homebuyers!
Macy Frazier
Date:
11/3/2026

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers