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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Alex was very responsive, well organized, and clear in his communication. His detailed emails, explanations, and frequent updates made the process smooth and stress-free. We felt well informed throughout and would absolutely recommend him.
Abtin
Austin
TX
Date:
1/1/2026
5
5555555
Everything went very smoothly
Tony
Otsego
MN
Date:
1/1/2026
5
5555555
We came into the process without knowing much and Jason really helped educate us and guide us through the journey. Jason made us feel like we weren't being pressured into doing business with him. Instead we felt like he was helping us figure out what was best for us financially. He was always available to answer questions via text, email, and zoom calls. Jason did a great job explaining things in an easy to understand way. We are very grateful we got to work with him in our home buying journey. Jason made it possible for us to get a home we really loved.
Cameron D
Westminster
CO
Date:
1/1/2026
5
5555555
Yoi and your team didnt give up
Lenette
Coal Hill
AR
Date:
1/1/2026
4
4444444
The team was prompt, very attentive to detail at hand , and provided a smooth transition through the application process
Richard R
Sun City
AZ
Date:
1/1/2026
5
5555555
Response time
Amber
Columbus
GA
Date:
1/1/2026
5
5555555
Darrell was patient and very professional through out this journey and I am very grateful and impressed.
Kwame
Aurora
CO
Date:
1/1/2026
5
5555555
The service.
James
Pond Creek
OK
Date:
1/1/2026
5
5555555
Ken treated us like family. He advocated for us and communicated every step of the way.
Chelsey
Milwaukie
OR
Date:
1/1/2026
5
5555555
Bill was experienced and very efficient, helping me get a loan promptly. His experience and overall integrity really came through. He was more available than any loan officer I have worked with in the past and probably more experienced. I would use him again without doubt and really valued him being local. I can highly recommend him.
Kathryn
Clinton
WA
Date:
1/1/2026
5
5555555
Su amabilidad y su paciencia que ella tiene y porque es la mejor del mundo
Jorge Alfred
Beaumont
TX
Date:
1/1/2026
5
5555555
great communication
Stephanie Leann
Malakoff
TX
Date:
1/1/2026
5
5555555
The availability and accessibility to Mike and his team. Any questions were resolved with a quick phone call or a brief meeting.
Nicholas John
Canton
OH
Date:
1/1/2026
5
5555555
You make it easy
Cynthia D
Las Vegas
NV
Date:
1/1/2026
5
5555555
Scott communicated effectively and timely which made first time buying less stressful and made me feel very prepared for the scenarios we faced. Talking to Scott , you feel like you've already known him forever. Thankful for him!!!
Delani
Maple Park
IL
Date:
1/1/2026
5
5555555
Very nice and fast on communication
Hayden
South Bend
IN
Date:
1/1/2026
5
5555555
You kept us up to date with everything going on, you made sure I signed everything and if there wasnt something I signed you would reach out and let me know to sign it. I felt like I could reach out any moment I had questions. You never made me feel dumb for not understanding something.
Karley
Phoenix
AZ
Date:
1/1/2026
5
5555555
This is now the fifth home I've closed on, and hopefully the last for a very long time. Josh and his team were exceptional communicators from day one, and didn't shy away from my extremely complicated circumstances. In fact, they worked out what I'd consider to be a financial miracle, and made the process as easy as it could be for me. Josh, Kaleigh, and Betsy are good people that do great work, and I couldn't be more thankful. Thank you!!
Kenneth
Cheyenne
WY
Date:
1/1/2026
5
5555555
The communication, was great always available for questions just an overall great experience for a first time home buyers
Brett
Oakwood
IL
Date:
1/1/2026
5
5555555
The professional approach and kindness were deeply appreciated
Willie Leon
Garner
NC
Date:
1/1/2026
5
5555555
Everything about the process was outstanding. From quickly responding when we kicked off our home search, to squeezing us in for a pre-approval call when things moved quicker than expected, to committing to and delivering on a short 10-day close. Roger's entire team was communicative, responsive, and supportive throughout our whirlwind buying journey. This is the second home/mortgage we've purchased with Roger and wouldn't have been able to make our home dreams come true without him.
Haley B.
Carlsbad
CA
Date:
1/1/2026
5
5555555
Lee was great to work with. He always responded and I felt as though I was taken care of. He was friendly and I knew he was going to make sure I had what I needed.
Sheila R
Laramie
WY
Date:
1/1/2026
5
5555555
Thomas really helped me through the whole process. From explaining everything to getting me set up and communicating back and forth, he made buying a home a breeze. Would definitely recommend.
Ashton
Atlanta
TX
Date:
1/1/2026
5
5555555
The explanation and communication were top notch. When we didn't get our first option you and your team worked to get us another option.
Zachary
Chaska
MN
Date:
1/1/2026
5
5555555
Jeff and his team were helpful, punctual, and professional! I always thought buying property was a difficult task but Jeff made it easy
Jonah
Fort Wayne
IN
Date:
1/1/2026
5
5555555
Solid communication! Kept us informed and answered all our questions quickly and professionally
Christine K
Holland
TX
Date:
1/1/2026
5
5555555
Patricia, did a great job. She was always available when we had questions and she communicates very well.
Brad F
Daytona Beach
FL
Date:
1/1/2026
5
5555555
Professional and fast
Michael C
Sandia Park
NM
Date:
1/1/2026
5
5555555
Lisa is great to work with. Everything was handled quickly and correctly. Every question was answered immediately, and she made the process so easy
Debra L
Sandia Park
NM
Date:
1/1/2026
5
5555555
Closing on the purchase
Matthew R
Columbus
OH
Date:
1/1/2026
5
5555555
Neil listens and gives good advice.
Fredericka Alona
Crawfordsville
IN
Date:
1/1/2026
4
4444444
Kim. She got ye job done
Ericka W
Acworth
NH
Date:
1/1/2026
5
5555555
everyone was helpful on Eric's team, communication was great!
Amanda
Dalhart
TX
Date:
1/1/2026
5
5555555
Jennifer went above and then some in every way to make this transaction happen! We owe her much thanks for how she handled the entire process, from the beginning!, to completion!
Samuel
Pocahontas
AR
Date:
1/1/2026
5
5555555
Jim's caring personality and then his expertise.
James Edward
Casa Grande
AZ
Date:
1/1/2026
5
5555555
Nick had an answer for every question we had and was always helpful with every step of the loan process.
Joshua
Henderson
TN
Date:
1/1/2026
5
5555555
SUSAN ROSE WAS EXCELLENT
Angela
Kansas City
MO
Date:
1/1/2026
5
5555555
Stayed in contact, answered any questions I had and kept it simple.
Cruz Miclo
Sebring
FL
Date:
1/1/2026
5
5555555
I would have to say from start to finish you did a excellent job with everything you and your team you have provided excellent customer service and you have kept all of your promises that have Made to Mike and I much appreciated 👏 if I know of anyone looking for a home loan I will definitely refer your services to them Excellent job and great customer service can not Thank you enough
Judith L
Kewaunee
WI
Date:
1/1/2026
5
5555555
Mindy was professional and great at communicating what was the neould be. She provided direction on when to lock a rate
Gilbert
Oldenburg
IN
Date:
1/1/2026
5
5555555
communication style very effective. clear and concise in explaining products and process.
Susan P
Hickory
NC
Date:
1/1/2026
5
5555555
Laura did a fantastic job with assisting me on my journey of buying my first home. She was very patient, honest, and sincere. She offered great suggestions and support.
Kenric
Salisbury
NC
Date:
12/31/2025
5
5555555
The best ever I've experienced employees are helpful very nice easy to talked too thank for all the help and time thank you so much.
Marites
Killeen
TX
Date:
12/31/2025
5
5555555
Doug was very helpful with my difficult situation and helped me through it and answered any questions I had
Dana
Indianapolis
IN
Date:
12/31/2025
5
5555555
Great employees, great communication through the process, and extreamly helpfu.
Daniel
Menahga
MN
Date:
12/31/2025
5
5555555
All of it the time you took to make sure it was as sm and pleasant as possible that you treated me like someone that mattered .
Sandra Kay
Mesquite
TX
Date:
12/31/2025
5
5555555
They were incredibly helpful, always attentive and looking for the best deal. they stayed on top of things troughout the entire purchase process until it was completed
Roman Yohari
Sahuarita
AZ
Date:
12/31/2025
5
5555555
Tonys and his team's communication
Matthew
Cottage Grove
WI
Date:
12/31/2025
5
5555555
Communixation was great. Process was easy . Always answered any questions I had.
Jennifer
Cheyenne
WY
Date:
12/31/2025
5
5555555
Good communication throughout prosses. Things went quickly. Would recomend to others.
Christopher M
Norton
OH
Date:
12/31/2025
5
5555555
Quick response, responsiveness, easy communication We felt very confident working with a great group of professionals who know what they are doing.
Chris
Jackson
GA
Date:
12/31/2025
5
5555555
Very quick with feedbacks d super nice and explained everything very well
Mikayla
Date:
12/31/2025
5
5555555
A high level of communnication and service throughout the entire process.
Michael Joseph
Pensacola
FL
Date:
12/31/2025
5
5555555
Prompt replies, good communication. Stayed in touch throughout the process. Much appreciated.
Clayton L
Lexington
MA
Date:
12/31/2025
5
5555555
Communicative, fast and efficient. I trust Roger's team
Barak Zemer
Date:
12/31/2025
5
5555555
This is the second time we've used Lori and her team, most recently for a refinance. She makes the process easy to understand and is super responsive to questions and concerns. I would highly recommend Lori and her team.
Debora A
Ocean View
DE
Date:
12/31/2025
5
5555555
Communication was great! I felt comfortable to ask any questions at any time with a response in a timely manner.
Liana
Casa Grande
AZ
Date:
12/31/2025
5
5555555
Russell was great to work with. He was great about working around my schedule and was always available to answer any questions I had.
Terry-Lynn
Decatur
AL
Date:
12/31/2025
5
5555555
Kendrick and Janna were great to work with. They responded quickly when we would reach out and did their best to answer all our questions (we had a lot as first time home buyers). If you are looking at using Fairway for your mortgage lender, use them!
Destinie Buzzard
Date:
12/31/2025
5
5555555
Jim made the home-buying process simple and stress-free, was always available to take our calls, and went above and beyond by answering questions even outside his role as a lender. His knowledge, responsiveness, and genuine willingness to help made a huge difference, and we couldn’t recommend him more. Whether your buying your first home, looking to re-finance, our simply needing expertise in this field - Jim is the first person I’d recommend.
Ryan
Date:
12/31/2025
5
5555555
Great customer service! He overly communicated, there was no question that he didn't answer for us!
Frederious Marquise
San Diego
CA
Date:
12/31/2025
5
5555555
I felt your genuine concern to help make the right decisions, you made everything very pleasant and comfortable. the information was always on time and to the point. Thank you so very much 🙏🏽
Jodie M
Indianapolis
IN
Date:
12/31/2025
5
5555555
5.0 Stars!
Jack Grose
Date:
12/31/2025
5
5555555
Jon did a fantastic job keeping me up to date on all of the steps involved through my financing process while purchasing my home. Highly recommend him and his team!
John
Noblesville
IN
Date:
12/31/2025
5
5555555
Easy communication
Elijah
Princeton
MN
Date:
12/31/2025
5
5555555
It's been a pleasure working with Kendrick and his team. They answered any and all questions right away. They kept me posted on everything during the process. I would highly recommend Kendrick to anyone.
Mitch Franklin
Date:
12/31/2025
5
5555555
Buying a home can feel overwhelming, but professionals like Jesse Shoulders bring clarity and confidence to the process. Jesse was incredibly proactive and worked both for us and with us every step of the way. He was clear, responsive, and highly knowledgeable, setting expectations early and keeping everything on track without surprises. His attention to detail and strong ownership made the experience smooth and efficient, and we would confidently recommend him as a dependable and professional loan officer. 10/10 - We will work with Jesse for our next home purchase.
Lance
Olympia
WA
Date:
12/31/2025
5
5555555
Your friendly, professional way of handling everything. You were always on top of every situation!
Curtis Lee
Indianapolis
IN
Date:
12/31/2025
5
5555555
Smooth transaction and helpful interactions
Sam
Malone
NY
Date:
12/31/2025
5
5555555
5.0 Stars!
Donald Gipson
Date:
12/31/2025
5
5555555
Communication and better interest rate compared to other lenders
Lauren
El Paso
TX
Date:
12/31/2025
5
5555555
Process was effortless due to Adam and his team being efficient and kind.
Lynn
Seaside
OR
Date:
12/31/2025
5
5555555
Great communication through out the process. Was always available if I had questions.
Ee Kham
Marysville
CA
Date:
12/31/2025
5
5555555
Chelsea was exceptional from our first interaction. She responds almost immediately to any questions or concerns. She is extremely knowledgeable and promp. But what makes her stand "head and shoulders" above her peers is her compassion and kindness.
Cynthia
Boulder
CO
Date:
12/31/2025
5
5555555
Efficient honest knowledgeable
Rhea Cory
Oceanside
NY
Date:
12/31/2025
5
5555555
The attention to detail and professional experience you and your team shared. Absolutely awesome 👍
Horace
St Petersburg
FL
Date:
12/31/2025
5
5555555
Very pleasant to work with
Angela Queen
Mocksville
NC
Date:
12/31/2025
5
5555555
hreat customer service
Alexandra
Amarillo
TX
Date:
12/31/2025
5
5555555
5.0 Stars!
Kathy
Date:
12/31/2025
5
5555555
5.0 Stars!
Rheannon Slover
Date:
12/31/2025
5
5555555
Nick and his team made the process easy from start to finish. Quick to answer any questions we had and professional.
Pamela
Round Rock
TX
Date:
12/31/2025
5
5555555
Smooth transaction start to finish, no suprises. Efficient communication.
James Calvin
Nashville
TN
Date:
12/31/2025
5
5555555
Scott was always available, friendly and communicated well
Marcia Marie
Naperville
IL
Date:
12/31/2025
5
5555555
Very friendly, fast professional services. It was a pleasure to have fairway mortgage by my side during the entire process. Highly recommend to anyone looking to buy a home.
Alex
Thatcher
AZ
Date:
12/31/2025
5
5555555
We had a great experience working with Mike on our refinance. He took the time to clearly explain what to expect at each step, made sure we understood our options, and helped us feel confident in every decision. We genuinely trusted that he was looking out for our best interests and guiding us toward the right solution for our needs. Highly recommend.
Dene L
Sandy
UT
Date:
12/31/2025
5
5555555
Amanda was always available when I needed information, great service all around .
Ryan E
Dayton
OH
Date:
12/31/2025
5
5555555
Brad has helped us with three loans now, and has gone out of his way to facilitate them in a timely fashion, without any bs. Highly recommended.
Phil Springstead
Date:
12/31/2025
5
5555555
He was awesome..Explained everything to where I could understand it ..
Kokather Demetress
East Spencer
NC
Date:
12/31/2025
5
5555555
Amazing communication, incredible persistence, and a ton of knowledge. Also, extremely friendly and professiona.
Elizabeth
West Linn
OR
Date:
12/31/2025
5
5555555
Brad definitely put in the time and effort to help with a complicated loan in a very timely fashion. He saved me money through the process and didn't waste my time. I would be happy to recommend him to anyone.
Philip
Saint Paul
MN
Date:
12/31/2025
5
5555555
The communication was amazing from day one , all questions and doubts were answered as well , overall experience was truly amazing.
Victoria
Los Fresnos
TX
Date:
12/31/2025
5
5555555
Landon McCarty went above and beyond to put this loan together for me. He explained everything in detail and made me feel very comfortable with securing a loan with him.
Paula R.
Gulfport
MS
Date:
12/31/2025
5
5555555
Kelly & her team have been so great to work with - everything was pretty seamless and the communication has been awesome. Thanks to Kelly I'll be moving into my own home very soon!
Jackie Hanzok
Date:
12/31/2025
5
5555555
Thomas was very easy to work with and kept me updated throughout the process. He is very responsive and transparent and those are both qualities I value in a financial environment! Thank you!!!
Melinda
De Queen
AR
Date:
12/31/2025
5
5555555
Sherry , Spencer and Cami are all great they went above and beyond for us.
Shernan
Dallas
TX
Date:
12/31/2025
5
5555555
All the hard work and long hours, Jamie put in as well as my realtor. I couldn't be more grateful for the team that I was provided. I couldn't have any thank you very much from the bottom of my heart for my fam
Brittany M
Cheyenne
WY
Date:
12/31/2025
5
5555555
Jason, assisted our family and gave great advice in creating a package that suits our need. I have talked to many lenders but Jason went over and beyond to make sure that we get things done in a timely manner even if it meant working on Holidays and weekends.
Tristan
Des Moines
WA
Date:
12/31/2025
4
4444444
Never us the lender you put with us again. Your services were great our lender was terrible at communicating and overall service of them.
Melodie
Martinsville
IN
Date:
12/31/2025
5
5555555
Thank you so much for helping me with the loan for my home. I truly appreciate your kindness, patience, and support. You made the process much easier, and I am very grateful for your help. It was a pleasure working with you. Thank you again!
Guadalupe Angelica
Rockford
IL
Date:
12/31/2025
5
5555555
Everything
Joseph P.
San Diego
CA
Date:
12/31/2025
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated

Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

Get Started
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Second Corporate location was opened in Plano, TX

Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services

First Military Mortgage Specialist Boot Camp and Home Giveaway

Began servicing loans

Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states

Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com

Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers