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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Jeff and Taylor were great at communicating and providing all the information we needed!
Timothy
McCordsville
IN
Date:
8/1/2026
5
5555555
Laura was awesome to work with from first call to closing and funding she made me feel valued and supported. I truly appreciate the calls, emails and needed reminders, she guided us throught this process seamlessly.
Tobbie
Temple
TX
Date:
8/1/2026
5
5555555
Quick and friendly communication and was happy to answer all of our questions.
Kristi
Arlington
TX
Date:
8/1/2026
5
5555555
You were so good at explaining things to me about the lending market and why certain options were better than others. You were very patient with my questions and always accessible to me any time I needed you. I feel blessed to have been linked up with you.
Bryce
Mckinney
TX
Date:
8/1/2026
5
5555555
Ben and his team will make you believe you're the only one of their clients. Always there whenever you call, and willing to dedicate time and energy into fielding questions. I was blown away!
Bryson
American Fork
UT
Date:
8/1/2026
5
5555555
Efficient communication, clear breakdown of steps, and quick turn around on questions or concerns! With such a big purchase, it provides ease to know there is an organized, professional team carrying us throughout the entire experience.
Alexa
Las Vegas
NV
Date:
8/1/2026
5
5555555
Service and communication
Arpit
Naperville
IL
Date:
8/1/2026
5
5555555
Sarah was incredable throughout the process. she helped in anyway possible even went above and beyond her scope of work going as far as helping with a drivers license issue I could not recommend her enough I will be sending my brother her way as soon as he is ready to buy
Anthony
Sandpoint
ID
Date:
8/1/2026
5
5555555
Explained everything clearly as a first time home buyer
Griffin
Nederland
TX
Date:
8/1/2026
5
5555555
Jen is such a delight! Even my boss agreed when she confirmed my employment in a call with Jen. I'd recommend her to anyone and everyone.
Lauren
Port Matilda
PA
Date:
8/1/2026
5
5555555
Jeff takes the time to explain everything in detail - he listens to our concerns and objectives and makes the right recommendations ti us we feel he is very trustworthy and great to work with
Diane
Las Vegas
NV
Date:
8/1/2026
5
5555555
Great communication and timely
Stacey
Portland
OR
Date:
8/1/2026
5
5555555
Audry communicated well and was always available when needed. She did her best to try to make the process as easy as possible.
Abriana
Amarillo
TX
Date:
8/1/2026
5
5555555
Answered all my questions and took time to explain the concerning details I was still trying to learn about.
Michael
Fort Wayne
IN
Date:
8/1/2026
5
5555555
Great communication and explanations of all options.
Mallory
Amawalk
NY
Date:
8/1/2026
5
5555555
The guidance from Teri on selecting the correct type of loan was so helpful when buying my new fixer-upper home. I can't thank her enough. Kirby was so organized and great at communicating what was needed to get this process going. Everything went so smoothly, I can hardly believe it! Thank you, thank you, thank you! For everything!
Heidi
La Grande
OR
Date:
8/1/2026
5
5555555
Sharon was very professional and knowlegable.
David
Londonderry
NH
Date:
8/1/2026
5
5555555
Prompt response times
Joseph
Pell City
AL
Date:
8/1/2026
5
5555555
There was a lot that had to be done to make this sale happen, and yall did it! We appreciate ALL your hard work!
Stephen
Brighton
TN
Date:
8/1/2026
5
5555555
Dottie was awesome to work with! It was clear that she had our best interests in mind at all times during the process.
Dwight
Derby
KS
Date:
8/1/2026
5
5555555
Excellent customer service. The entire team kept me informed of all updates, answered all my questions and made this experience streamlined.
Phyllis
Surprise
AZ
Date:
8/1/2026
5
5555555
Great communication. Minerva is very knowledgeable and was able to help guide me through the buying process. Minerva also provided great advice for my closing.
Rogelio
Harlingen
TX
Date:
8/1/2026
5
5555555
As first-time homebuyers, we had a lot of questions and didn’t always know what to expect, but Brett made the entire mortgage process simple and stress-free. He took the time to explain everything clearly, gave us valuable advice every step of the way, and made sure we understood all of our options. His knowledge, responsiveness, and willingness to help gave us a lot of confidence during such a big milestone. We truly felt like Brett had our best interests in mind from start to finish. If you’re looking for someone who is professional, knowledgeable, and genuinely cares about his clients, we couldn’t recommend Brett more highly. Thank you for making our first home-buying experience such a positive one!
Carter
Saint Michael
MN
Date:
8/1/2026
5
5555555
made our home-buying process fast, clear, and stress-free. He always answered our questions quickly and helped us close on time.
Keyla
Springfield
MA
Date:
8/1/2026
5
5555555
The team would check-in thorughout the process.
Chelsea
Westminster
CA
Date:
8/1/2026
5
5555555
Great communication . Very friendly and helpful . Very knowledgeable when we asked her to help us pull our credit score up! Highly recommend! Thank you Audrey.
Cristal
Canyon
TX
Date:
8/1/2026
5
5555555
The whole process was quick and easy . And Scott got me closed in less than 3 weeks
Michael
Vestavia Hills
AL
Date:
8/1/2026
5
5555555
Amabilidad, respeto, confianza y rapidez
Maria
Concord
NC
Date:
8/1/2026
5
5555555
We couldn't have asked for a better person who truly understood our family dynamics surrounding our special needs child. She was a fierce advocate for our success in finding a home to promote our son's future. She was very easy to work and communicate with which made this entire process smooth! She was the calm in the chaos of buying.
Kerry
Cooksville
MD
Date:
8/1/2026
5
5555555
The communication was the most important in our process. Pleasant demeanors.
Nichole
Clinton
ME
Date:
8/1/2026
5
5555555
LINDA STRATTON MADE IT GREAT!!!
Randal
Blountstown
FL
Date:
8/1/2026
5
5555555
Ollie and Kate
Norrie
Plymouth
MN
Date:
8/1/2026
4
4444444
N/A N/A N/A
Jessica
Ladson
SC
Date:
8/1/2026
5
5555555
Y'all were extremely helpful throughout the whole process and alway answered my questions right away. Y'all were always nice . Thank you for making it an easy and nice experience.
Janie
Burnet
TX
Date:
8/1/2026
5
5555555
It felt like Sarah and her team were truly trying to help us succeed at buying our home. They would reply promptly to any questions or concerns we had, and they gave directions and instructions through the entire process.
Krista
McCall
ID
Date:
8/1/2026
5
5555555
The whole process was very easy
Reed
Cumming
GA
Date:
8/1/2026
5
5555555
liked the constant communication and always there to help
Russell
Evansville
WY
Date:
8/1/2026
5
5555555
We had very good communication and any questions were answered quickly. Enjoyed working with Sarah and her team. They definitely were looking out for our best interest.
Troy
McCall
ID
Date:
8/1/2026
5
5555555
Kathy was always very informative in the process, as well as quick to respond to any questions we had!
Lindsey
Texarkana
TX
Date:
8/1/2026
5
5555555
The fast response and open transparency on our loan made the process seamless and less stressful.
Sonny
Temple
TX
Date:
8/1/2026
5
5555555
You were very attentive, personable, explained everything at every step. Always made yourself available.i loved working with you and I'm truly grateful I was sent your way and so grateful and thankful for you.
Diana
Loves Park
IL
Date:
8/1/2026
5
5555555
Flexible for my schedule
Haden
Lowell
WI
Date:
8/1/2026
5
5555555
Pierce is a great communicator and knows the market well.
Kerry
Cle Elum
WA
Date:
8/1/2026
5
5555555
Jason was great throughout the mortgage process. He was responsive, knowledgeable, and always available to answer questions and guide me through each step.
Amanuael
Mckinney
TX
Date:
8/1/2026
5
5555555
and his entire team
Sylvia
Loganville
GA
Date:
8/1/2026
5
5555555
Very helpful and always gave answer to any questions
Joseph
Howey In The Hills
FL
Date:
8/1/2026
5
5555555
For purchasing a home from states away, Josh and his team made the loan process easy. I would highley recommend.
Jill
Denver
CO
Date:
8/1/2026
5
5555555
Jeffrey explained every step of the way. Very good communication and understanding. Matter expert.
CECILIA
Pompton Lakes
NJ
Date:
8/1/2026
5
5555555
Great communication. Answered all questions. Very professional.
Mark
Star
ID
Date:
8/1/2026
5
5555555
communication was great, always answered questions that I had. Made every so seamles.
Stacy
Olathe
KS
Date:
8/1/2026
5
5555555
Great communication and extra effort to ensure a perfect fit for our situation.
David
Basehor
KS
Date:
8/1/2026
5
5555555
Chelsea was timely in responses and when we had questions, she had answers. Great first time homebuyer experience.
Wyatt
Greeley
CO
Date:
8/1/2026
5
5555555
Another smooth transaction with Jake and his team!
Kayla
Rosebud
TX
Date:
8/1/2026
5
5555555
Val was extremely helpful when it came to the first time home buying process. Any questions or worries we had were easilly answered with her. She was available whenever we needed her and made sure we knew what was going on!
Casey
Litchfield
OH
Date:
8/1/2026
5
5555555
The communication!!!
Douglas
Lawrence
KS
Date:
8/1/2026
5
5555555
As first-time homebuyers, we couldn’t have asked for a better team to guide us through the mortgage process. Pete and his team were incredibly communicative, responsive, and patient, making sure we understood each step along the way. Buying a home can feel overwhelming, but they made their side of the process seamless and stress-free. We always felt informed and supported. We’re so grateful for everything they did to help us become homeowners and would highly recommend Pete and his team to anyone.
Ashley
Wrightsville
PA
Date:
8/1/2026
5
5555555
Steven was obviously experienced and trustworthy. He helped us step by step through the process and made it comfortable.
Susan
Blaine
MN
Date:
8/1/2026
5
5555555
You guys were ON it. Thank you!
Lori
Raleigh
NC
Date:
8/1/2026
5
5555555
The communication was second to none. If I had a question or if he seen a better way he would speak up and give me the options for each direction, im extremely pleased with Michael Inkman and Dave Hiza for the work and advise they gave during the transaction period. With all this the closing went flawless and only took 15 minutes at the attorneys office. The attorney complemented about the paperwork and how efficient everything went.
Dwight
Wetumpka
AL
Date:
8/1/2026
5
5555555
Brian worked very hard to get us the best rate.
George
Leawood
KS
Date:
8/1/2026
5
5555555
Laura was very thorough and patient during the home buying first process on my first home. I was able to understand the details very clearly and the process was seamless. I would recommend Laura to any homebuyer!
Christopher
Orlando
FL
Date:
8/1/2026
5
5555555
Team was patient and understanding
Mark
Spotsylvania
VA
Date:
8/1/2026
5
5555555
Process was pretty easy thanks to the help this team provided me
Edwin
Killeen
TX
Date:
8/1/2026
5
5555555
Professional effort and communication was great!
Sandra
Watertown
WI
Date:
8/1/2026
5
5555555
Professional effort.
Timothy
Watertown
WI
Date:
8/1/2026
5
5555555
Communication wise, reliability, awesome low rates!
David
Neenah
WI
Date:
8/1/2026
5
5555555
Th the communication was timely and helpful prompt response was so appreciated the care and concern of Chad was appreciated to move through the process efficiently
Patricia
Crown Point
IN
Date:
8/1/2026
5
5555555
Very informative and explained everything in clearly. Always responded to questions quickly.
Joseph
Algonquin
IL
Date:
8/1/2026
5
5555555
Dominick was knowledgeable and answered my questions in a manner that was easy to understand. He had good ideas on how to make my loan manageable for my needs. His support staff was excellent.
Polly
Loveland
CO
Date:
8/1/2026
5
5555555
As a deaf individual purchasing a home, I wasn't sure what to expect, but Cynthia made the entire process much easier than I ever imagined. She always took the time to communicate with me through email or text, making sure I understood every important detail along the way. Cynthia was incredibly patient with me, even though I probably asked the same questions a thousand times. Whenever something changed during the loan process, she stayed on top of everything and communicated the updates right away. She never hesitated to explain things as many times as needed until I fully understood. Buying a home can be overwhelming, but Cynthia made the experience smooth and stress-free. I never thought purchasing a house could be this easy. It all started with having someone like Cynthia, who genuinely wanted the best for her clients and treated me with kindness, patience, and respect. I am truly grateful for everything she did to help me become a homeowner.
Cedric
Oxford
AL
Date:
8/1/2026
5
5555555
Timeliness of paperwork being completed
Daniel
Fleetwood
PA
Date:
8/1/2026
5
5555555
We were moving from out of state, so there were a lot of processes we had to do remotely. Todd walked us through every one And made it easy.
Adam
Lees Summit
MO
Date:
8/1/2026
5
5555555
With this being the first time my husband and I had gone through this process, we weren’t sure what to expect, and there were many new documents and steps that felt unfamiliar. Gina went above and beyond to make everything easy to understand. She took the time to thoroughly explain each step and ensured we had everything we needed throughout the entire process. She was always quick to respond to our questions and was more than happy to hop on a call whenever we needed additional guidance or reassurance. Her positive attitude, exceptional attention to detail, and genuine passion for what she does never went unnoticed. We are so grateful we had the opportunity to work with Gina. She made what could have been an overwhelming experience feel smooth and manageable, and we truly couldn’t recommend her more highly!
Emmalyn
Lees Summit
MO
Date:
8/1/2026
5
5555555
very fast to reply to all our questions.
Mary Ann
Victorville
CA
Date:
8/1/2026
5
5555555
Everything was quick and Amy was very detailed on things we didn't understand to help us get the best rate and home we could!
Alexander
Grand Prairie
TX
Date:
8/1/2026
5
5555555
Incredibly responsive and knowledgeable staff. They were very supportive throughout the entire process. We worked with David and Dana and everything was very straightforward. Couldn't imagine a better group to work with moving forward.100% recommended.
Gonzalo
Asheville
NC
Date:
8/1/2026
5
5555555
The low percentage rate I got thanks to the effort put in
Jennifer
Copley
OH
Date:
8/1/2026
5
5555555
Jaime is bery very easy to work with. She is also very competent and pays attention to detail.
Cheryl
Cheyenne
WY
Date:
8/1/2026
5
5555555
Quick responses, efficiency, and answering all my questions
Isabella
Columbia
IL
Date:
8/1/2026
5
5555555
Will luper and his team kept me updated throughout the process the whole time! Any and all questions that I had were answered quickly and they took the time to talk me through it all. I appreciate them and all of the hard work they did.
Tyler
Lynchburg
VA
Date:
8/1/2026
5
5555555
Excellent service and communication
Andrew
Fair Oaks Ranch
TX
Date:
8/1/2026
5
5555555
The job was completed skillfully despite the many challenges encountered. Great Job and Thank you.
Michael
Pinehurst
TX
Date:
8/1/2026
5
5555555
Communication
Yimeng
Cresskill
NJ
Date:
8/1/2026
5
5555555
The speed and accuracy
John
Churubusco
IN
Date:
8/1/2026
5
5555555
Great communication consistently solving problems that arose during the home buying process!
Alexis
Baldwinville
MA
Date:
8/1/2026
5
5555555
Absolutely outstanding communication. She was always one step ahead and thinking about what we should know for next steps and communicating clearly. Wonderful to work with for first time home buyers!
Sally
Blue Ash
OH
Date:
8/1/2026
5
5555555
Rob is fantastic, explained each part of the process and made the home buying process smooth. Highly recommend!
Mark
Seattle
WA
Date:
8/1/2026
5
5555555
I've shared this will Jennifer before. I chose Jennifer and her team based on their local knowledge. Add to this over-the-top expertise, they were available every time I called. Plus, they genuinely cared about with my comfort level during this difficult time.
Richard
McClendon Chisolm
TX
Date:
8/1/2026
4
4444444
He did what he had to to make sure we could get the loan for our house. He was determined.
Mari
Westfir
OR
Date:
8/1/2026
5
5555555
Bryan always had our best interest in mind and answered every question in a way we could understand.
Carl
Columbus
OH
Date:
8/1/2026
5
5555555
The fairway team was very helpful and answered all of our questions In a timely manner. We Really appreciate them walking us through buying our first house. Working with this team made the experience stress free and i had full confidence during this process, due to the availability of the fairway team and the amazing communication By Joe and his colleagues.
Austin
Lincolnton
NC
Date:
8/1/2026
5
5555555
5.0 Stars!
Robert Hodge
Date:
8/1/2026
5
5555555
Ease of use, professionalism, and speedy closing.
Robert
Austin
MN
Date:
8/1/2026
5
5555555
Kimberly is fair and a knowledgeable lender! She rocks the world of lending! She goes above and beyond just caring about her clients! Women to women you are a amazing person!
maria
Date:
8/1/2026
5
5555555
Sending information to her is easy because you can download her app. I also like how she sends reminders and points out errors to fix.
Lunise
Kansas City
MO
Date:
7/31/2026
5
5555555
I previously worked with a different lender, but they were horrible . After I was introduced to Tanner and we had an Initial conversation I felt so much more secure in my home buying process! Tanner took the time to explain everything and did not make me feel like a burden when I would text with questions!
Haley
Kansas City
MO
Date:
7/31/2026
5
5555555
It was easy
Colton
Manila
AR
Date:
7/31/2026
4
4444444
Very personable, pretty accessible (after normal work hours), explained everything very clearly
Riley
Brookfield
IL
Date:
7/31/2026
5
5555555
The clear communication and fast response time
Jonathon
Maple Grove
MN
Date:
7/31/2026
5
5555555
Working with Fairway Mortgage during my home purchase was a great experience. Trey and his team were consistently on top of things and their timely updates and organized document checklists made the entire home‑buying process smooth and easy.
Maryna
Richmond
TX
Date:
7/31/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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