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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
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2022-2024 Culture Excellence Awards/Compensation & Benefits
2021-2024 Culture Excellence Awards/Innovation
2021-2024 Culture Excellence Awards/Leadership
2022-2024 Culture Excellence Awards/Purpose & Values
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Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Leslie O. was Amazing! words could not ever express how much we appreciate the work she did for us. Being first time home owners and being young made it hard to understand some things. She explained everything in detail and numerous times if needed. she made buying a home easy. She answered every call and text and every single question we had. we appreciate you 🫶🏼 -alexis
Alexis
Minooka
IL
Date:
5/8/2026
5
5555555
Scott was clear in what we needed to accomplish, quick to reply when we had questions and fast to help us ensure we found the right home for us and would be able to aquire it. We are so happy now with our home, or neighbors and all that life is offering now because Scott did his job so efficently and with heart.
Sabrina
Redmond
OR
Date:
5/8/2026
5
5555555
Hailey was very responsive and willing to evaluate many scenarios. She took the time to answer questions and educate. Highly recommend.
Benjamin
Spokane
WA
Date:
5/8/2026
5
5555555
Aaron was very easy to work with and had great
Harley
Williston
ND
Date:
5/8/2026
5
5555555
Communications were always clear and efficient. I appreciated the speed to closing and how streamlined it all felt. Matthew stayed engaged throughout the whole process and answered all of our questions.
Mark
Newnan
GA
Date:
5/8/2026
5
5555555
Great communication. Thanks for your help.
Keith
Indianapolis
IN
Date:
5/8/2026
5
5555555
Jake was very good at communicating with me regularly throughout the process and it was very easy to contact him when I had questions. He's very knowledgeable and easy to work with. I can't recommend him enough!
Gwendolyn
Bloomington
IN
Date:
5/8/2026
5
5555555
Clear communication. Ease of action steps.
Michael
Ocean Springs
MS
Date:
5/8/2026
5
5555555
Friendliness and willingness to help
Rex
Lampasas
TX
Date:
5/8/2026
5
5555555
Gary, Jonathan, and Maria made it GREAT!
Alecia
Marietta
GA
Date:
5/8/2026
5
5555555
Christina walked us through step-by-step and very broken down language so even I could understand it. was honest and she was even willing to have hard conversations with us. could tell it was more about setting us up for the future then just making a sale. We will use Christina and her team for any circumstances that arise in the future they are simply the best.
Logan
Newark
TX
Date:
5/8/2026
5
5555555
experience, attitude, knowledge
Zina
Phoenix
AZ
Date:
5/8/2026
5
5555555
Beata did an excellent job finding a mortgage solution that met the needs of our family given our specific circumstances. She was invaluable in negotiating an offer and ultimatley was the reason why we were able to get the home. Christina was always very approachable and available whenever we had questions while waiting for the clear to close. We had an excellent experience.
Nada
Winnetka
IL
Date:
5/8/2026
5
5555555
the back and forth comunication Was amazing keeping everyone in the loop
Carlos
Chicago
IL
Date:
5/8/2026
5
5555555
Tom was great to work with! He was always readily available for any questions! He was extremely knowledgeable and made us feel confident in our choices. He kept us informed and the whole process went very smoothly.
Ashley
Newark
TX
Date:
5/8/2026
5
5555555
Val was phenomenal and extremely helpful!
Jennifer
Streetsboro
OH
Date:
5/8/2026
5
5555555
Answered every question, pulled every string, and did it all with the happiest attitude. You made our home buying experience a great one! Thank you. I will 100% recommend you in the future and I appreciate you so much for all you did. -Tim Sparks
Timothy
Minooka
IL
Date:
5/8/2026
5
5555555
Eric was patient during the entire process and helped every step of the way. He went above and beyond to make it as stress free as possible.
Marian
Papillion
NE
Date:
5/8/2026
5
5555555
Michelle was very patient with me and explained things very well throughout the process. She was able to do a bridge loan for me as well as the loan to purchase my new home. She was able to get me a great rate and made the process very easy. I would highly recommend her to anyone needing a mortgage. She will take great care of you!
Brenda
Charlotte
NC
Date:
5/8/2026
5
5555555
Consistent updates, support through the process, added options for moving needs/set up of utilities etc.
Jennifer
Dallas
OR
Date:
5/8/2026
5
5555555
Everything went perfectly—no issues at all. Thank you very much for everything.
Reynaldo
River Grove
IL
Date:
5/8/2026
5
5555555
The overall communication with you and your team actually felt like you cared about me and my family in this process and I appreciate that
Clarence
Columbus
OH
Date:
5/8/2026
5
5555555
you are for your people, when I told you I wanted to buy a house. You got right on it. Didn't stop until I had great results...
Athena
Osceola
AR
Date:
5/8/2026
5
5555555
Thank you Mike!
Zachary
Winston Salem
NC
Date:
5/8/2026
5
5555555
Made the whole process seem effortless!
Cole
Oconomowoc
WI
Date:
5/8/2026
5
5555555
made everything fast and easy! She explained each step And what to expec!
Deion
Bryan
TX
Date:
5/8/2026
5
5555555
Pierce was incredibly kind and patient with us and all our questions. He made the process really smooth and easy for us!
Tessa
Issaquah
WA
Date:
5/8/2026
5
5555555
terri and her team did a great job
Patrick
Waterloo
IL
Date:
5/8/2026
5
5555555
Communication and clarity .
Luke
Talladega
AL
Date:
5/8/2026
5
5555555
The team was very responsive & patient with me. They were knowledgeable & helped me maximize my finances in preparation for obtaining a loan.
Aimee
Elmwood Park
IL
Date:
5/8/2026
5
5555555
Malcolm was very accessible, knowledgeable and generous with his time helping me understand every step of the homebuying process. He was always professional and collaborated well with everyone within my team to keep things moving along swiftly
Chiriqui
Baltimore
MD
Date:
5/8/2026
5
5555555
My wife and I had an amazing experience working with Bobette. As first-time homebuyers who knew little about the process, we had questions. Many, many questions. Enter Bobette, lantern clutched firmly in hand, to guide us through the darkness. Truly, Bobette was so responsive, so informative, and so charitable with her time, making sure we understood everything and felt comfortable with the process. She laid out a clear roadmap, walked us through inscrutable forms, and helped us secure a great interest rate on our loan. We’re so grateful to Bobette for making this experience easy and enjoyable, and we’ll be recommending her highly to any friends or colleagues in the area ready to buy a home!
Max
Meridian
ID
Date:
5/8/2026
5
5555555
With an expeditious escrow, Leslie and the team did a wonderful job making sure we had everything in place and on time, communication was stellar and the process was extremely easy on us
Addison
Monrovia
CA
Date:
5/8/2026
5
5555555
I don't want to fill this out so it could reduces my rating.
Edward
Austin
TX
Date:
5/8/2026
5
5555555
She held my hand thru the loan process.
Thomas
Canton
OH
Date:
5/8/2026
5
5555555
I've been working with Kat for over 2 years. I had a very specific budget. She checked in on me regularly but never rushed me into a decision. When I told her I wanted to make an offer she was responsive and very clear with my options. 10/10 would use again
Dylan
Snellville
GA
Date:
5/8/2026
5
5555555
Michelle was AWESOME, at all times she was working and handling all of my loan concerns with ease. She was very informative, thorough, and timely, she made my home buying experience smoother than any loan or buying process I have previously gone through.
Steven
Kansas City
KS
Date:
5/8/2026
5
5555555
always available to answer questions, explained things very well, explored multiple options so we could choose the best for us
Melissa
Lakeville
MN
Date:
5/8/2026
5
5555555
Great communication, easy process.
Christine
Tucson
AZ
Date:
5/8/2026
5
5555555
Working with Jose Salazar was a great experience. He was attentive, professional, and always available to answer my questions. His communication was clear throughout the process. I truly appreciated his dedication and excellent customer service.
Salvador
Lansing
IL
Date:
5/8/2026
5
5555555
Nothing could have made it better. Troy was amazing and the whole team was fantastic!
Chad
Tea
SD
Date:
5/8/2026
5
5555555
Nick was always available for calls and texts, is super personable and kept me updated throughout the process. 10/10 service
Cassandra
Cumming
GA
Date:
5/8/2026
5
5555555
very easy process. Marina S was excellent too!
Christopher
Jamaica Plain
MA
Date:
5/8/2026
5
5555555
Jane has a can do attitude and works hard to be creative and find solutions instead of obstaclesand was a pleasure to work with!
Jessica
Cashiers
NC
Date:
5/8/2026
5
5555555
Hunter was able to answer all my questions (I had a lot!) in a way that was easy to understand for someone with very little experience in the field. Always attentive and quick to reply. Excellent service and a very pleasant experienc.
Neil
Wetumpka
AL
Date:
5/8/2026
5
5555555
Quick and simple process
Caroline
Somerville
MA
Date:
5/8/2026
5
5555555
Kasey was incredibly easy to work with, had a great personality, and kept us in the loop through the entire process.
Erin
Cameron
NC
Date:
5/8/2026
5
5555555
Very responsive, communicated really well, maybe the entire process easy especially for us as first time buyers.
Matthew
Issaquah
WA
Date:
5/8/2026
5
5555555
Quick and easy and good information and advice.
Janis
North Plains
OR
Date:
5/8/2026
5
5555555
Aaron was professional, and made the first time home buying experience so much smoother than we imagined!
Mark
Sidney
MT
Date:
5/8/2026
5
5555555
Vinnie is knowledgeable, hospitable, and communicates well. Entire loan process was smooth.
Anthony
Massapequa
NY
Date:
5/8/2026
5
5555555
smooth and easy instructions and signing process
Karen
Westfield
IN
Date:
5/8/2026
5
5555555
made me feel like family
Andrew
Gilbert
AZ
Date:
5/8/2026
5
5555555
Very smooth process.
Christian
Lemon Grove
CA
Date:
5/8/2026
4
4444444
Lots of communication and walking me through the process with ease as a first time home buyer
Jordan
Rochester
MN
Date:
5/8/2026
5
5555555
Friendly peoples, great service
Jimmy
Dallas
TX
Date:
5/8/2026
5
5555555
This ended up being a rushed situation due to a very poor experience with another lender, Chris worked around the clock to make our new house happen. He was absolutely great!
Christine
Medina
OH
Date:
5/8/2026
5
5555555
The straight forward and honest communication. We felt informed every step of the way.
Anthony
Georgetown
TX
Date:
5/8/2026
5
5555555
Good morning Steve, I wanted to take a moment to express my sincere gratitude for your support throughout this entire process. Your and your team attentiveness, clear communication, and ability to move everything forward so quickly made such a difference. From the very beginning, you aligned perfectly with my vision and made each step feel easy and stress‑free. Thanks to your efficiency and dedication, I was able to secure my dream home in less than two weeks. I truly appreciate how seamless you made everything and how well you coordinated each detail. Thank you again for your professionalism, guidance, and exceptional service. I’m genuinely grateful. Warm regards, Lymari
Lymari
Manassas Park
VA
Date:
5/8/2026
5
5555555
Haley was great, very easy to reach and always keeping us in the loop.
Steven
Henderson
NV
Date:
5/8/2026
5
5555555
Aiding in the overall process answering all questions and quick response back
John
Laramie
WY
Date:
5/8/2026
5
5555555
The transparenc, and constant help you gave us .
Justin
Manchester
NH
Date:
5/8/2026
5
5555555
Cannot thank Luis and the team enough!! He made this new chapter of moving to Florida from Wisconsin seamless and exciting. He went above and beyond to make sure I knew every step, was there to answer any question, and made something that can be rather stressful feel so easy. Cannot recommend him and his team enough
Camille
Apollo Beach
FL
Date:
5/8/2026
5
5555555
From the begining you can tell it was going to be a family vibe, he treats you like if you are family and doing whta is best for you
Rafael
Tucson
AZ
Date:
5/8/2026
5
5555555
Erika and Tatiana worked closely to ensure all my needs were met. Additionally, the process was easy and I never had any doubts in everything they both did for me.
Miki
San Antonio
TX
Date:
5/8/2026
5
5555555
Eric was incredibly helpful and Shawna was AMAZING and efficient!
Corrina
Lincoln
NE
Date:
5/8/2026
5
5555555
She demonstrated exceptional organizational skills, maintained excellent communication, provided clear explanations, and facilitated a streamlined and efficient process.
Sarah
Cypress
TX
Date:
5/8/2026
5
5555555
Very responsive and really helped walk us through these big financial considerations.
Courtney
Denver
CO
Date:
5/8/2026
5
5555555
the whole process was easy and painless
Melissa
Waterloo
IL
Date:
5/8/2026
5
5555555
Diego is very professional, honest, and helpful with anything you need, especially if you're a first-time home buyer. He made it easy and understanding financially, giving advice and guidance to make the right decisions.
Kevin
Brownsville
TX
Date:
5/8/2026
5
5555555
What made it a great experience for me was the quick and smooth process of getting everything done online and the customer service!
Anthoney
Surprise
AZ
Date:
5/8/2026
5
5555555
Dana and her team are great at what they do. They were there to guide us through the whole process, always available to answer any questions we had along the way. Communicative and efficient, working hard behind the scenes to meet the quick timeline we agreed upon. Would recommend them to anyone without hesitation.
Eric
Gosnell
AR
Date:
5/8/2026
5
5555555
Easy, good communication. Travis helped me locate the appropriate documents i needed and closed the loan as excepted. No surprises. It was a pleasant and smooth transaction. Highly recommend Travis and his team.
Mary
Gilbert
AZ
Date:
5/8/2026
5
5555555
Brian was great throughout the whole process he explained everything very well he was very patient with us and was able to answer all of our questions and was always very accessible and when he didn't have an answer he would always get back to us within about 24 to 48 hours with an answer so it was a great overall experience this was my first time buying a home and if or when I have the opportunity to purchase another home I will definitely use Brian again thank you for everything.
Anthony
Pueblo West
CO
Date:
5/8/2026
5
5555555
Professional through out the process
Ronald
Stamps
AR
Date:
5/8/2026
5
5555555
In a stressful situation, Brian's team did what was needed to relieve that stress. We appreciate all they did for us.
William
Flower Mound
TX
Date:
5/8/2026
5
5555555
The team always responded very quickly and effectivel. Fantastic explanations for little things, especially as a first time home owner, there was a lot I didn't know. The application process is also made super easy.
Jordyn
Duluth
MN
Date:
5/8/2026
4
4444444
In the everything ended up going as it should, and Trevor came through for me!
Kathleen
Monson
MA
Date:
5/8/2026
5
5555555
Miranda was the ultimate professional and more importantly on a personal note she was empathetic and made this experience a great one even during trying moments that were out of her control. She was awesome and I would recommend her 1000 times over.
Kathleen
Springfield
MA
Date:
5/8/2026
5
5555555
Very easy to work with. Made the process comfortable and easy. Strong communication and support.
Megan
Mckinney
TX
Date:
5/8/2026
5
5555555
Shayn helped us get our dream home!
Autumn
Kuna
ID
Date:
5/8/2026
5
5555555
This was a really low-stress experience compared to working with other banks.
Brandon
Waco
TX
Date:
5/8/2026
5
5555555
Communication was prompt and kind. And the team was very accommodating when we experienced unforeseen delays before closing. The credits received at closing were also a great benefit!
Daniel
Columbus
IN
Date:
5/8/2026
5
5555555
Quick process, provided us an update consistantly, and answered all questions! Great team all around.
Hanna
Temple
TX
Date:
5/8/2026
5
5555555
Bill and his team are so supportive and responsive . but what really made them great was their positive outlook and kindness. Throughout the process they were so caring and considerate.
Kiani
Mascotte
FL
Date:
5/8/2026
5
5555555
Nathan was wonderful to work with communication was open at all times. He was able to keep me calm when I was in a panic over underwriting and most importantly he was able to get the job done.
Jonni
Beverly Hills
FL
Date:
5/8/2026
5
5555555
Patience was very professional and consistent on reminding us to get the items needed to move forward. She also made us a book which was super
Caleb
Little Falls
MN
Date:
5/8/2026
5
5555555
Sean was amazing , great communication !
Drew
Bellingham
MA
Date:
5/8/2026
5
5555555
Dan was fantastic throughout our entire home buying process. He was always responsive, patient, and willing to answer our calls and texts at all hours of the day. As first-time home buyers, we really appreciated how clearly he explained everything and helped guide us through each step. He made what could have been a very stressful process feel much more manageable. We always felt supported and knew he had our best interests in mind. We would absolutely recommend Dan to anyone looking for a knowledgeable and reliable lender!
Hailey
Mount Prospect
IL
Date:
5/8/2026
5
5555555
Very easy process, everyone was responsive and explained details well
Caitlin
Austin
MN
Date:
5/8/2026
5
5555555
My English is not my first language, but Jonny was always very patient and helpful throughout the whole process. Jonny answered all of my questions very quickly and made everything much less stressful for me. I truly appreciate all of your help and support.
Pei
Crown Point
IN
Date:
5/8/2026
5
5555555
Great communication, always answered any question we had with great detail, no matter how big or small.
Savannah
Kansas City
MO
Date:
5/8/2026
5
5555555
Karen was with us every step of the way - all the way to the closing table- literally. Easiest person in the world to work with and is always looking out for your best interest (see what i did there?) . Best in the biz, no one else I'd ever use.
Amanda
Conroe
TX
Date:
5/8/2026
5
5555555
kimberly was very kind, attentive and overall was wonderful to work with! Can't say enough good things! She got us oir our little dream home and we feel blessed to have worked with her!
Kayla
San Antonio
TX
Date:
5/8/2026
5
5555555
The weekly communications, being present at closing and explaining what comes next. Our experience was personalized and professional!
Tessa
Halifax
PA
Date:
5/8/2026
5
5555555
Throughout the entire process, you were incredibly attentive and always prepared to answer my more nuanced questions. I truly appreciated how you took the time to explain the next steps clearly, ensuring we stayed on top of all documentation and requirements.
Christopher
Smyrna
GA
Date:
5/8/2026
5
5555555
People are more than numbers to Andrew. He cares about their wellbeing and setting them up for success. He was always there to take any questions I had and took his time explaining things to me and playing out different refi options. He's care and professionalism are sescond to none.
Matthew
Saint Joseph
MO
Date:
5/8/2026
5
5555555
Great team and easy to work with being out of state
Alex
Inlet Beach
FL
Date:
5/8/2026
5
5555555
Craig was so communicative and informative. He made sure we were well informed and comfortable throughout the whole process. Thanks Craig!
Emily
Norwell
MA
Date:
5/8/2026
5
5555555
Every employee that I had contact with was a pleasure to work with. You all made the buying process so much easier. I will definitely recommend you to family and friends in the future. Thank you all for helping my family and I buy our perfect home!!!
Cathy
Saint Cloud
MN
Date:
5/8/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
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