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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Laura communicated clearly and timely. She took the time on many occasions to answer questions we had. We enjoyed working with her.
Thomas P
Holland
TX
Date:
1/4/2026
5
5555555
Very responsive, helpful, detailed, answered all questions in a helpful manner
Jackson
Olathe
KS
Date:
1/4/2026
5
5555555
Extremely effective and prompt communication . She took time to understand my situation and spared no time in re-working numbers for me to make sure we felt comfortable. I cannot say enough great things about Pam and her team.
Alison
Birmingham
AL
Date:
1/4/2026
5
5555555
Was informed of each step of the process. Lucky was always ready to help when problems came up and reassured me through every process.
Natali
Magnolia
TX
Date:
1/4/2026
5
5555555
Jamison and his team were outstanding. They made the process easy, answering all our questions, responding quickly to our messages, and keeping us informed about what to expect at each stage. We would definitely recommend Jamison to anyone buying a property, regardless of experience.
Nicole Marie
Hartford
WI
Date:
1/4/2026
5
5555555
The level of communication and help we received along the way made this first time home buying experience go along fairly easy! I always imagined it to be a lot harder, especially since we didn't have a realtor.
Edith
Fort Wayne
IN
Date:
1/4/2026
5
5555555
Quick and communicative and extremely helpful through the whole process
Tyler
San Tan Valley
AZ
Date:
1/4/2026
5
5555555
Great communication and explanations of different loan options.
Andrew Ryan
Colorado Springs
CO
Date:
1/4/2026
5
5555555
Sarah was great to work with. she was transparent and knowledgeable whenever I had a question or didn't know something.
Corey
Watertown
SD
Date:
1/4/2026
5
5555555
This isnour third or fourth time working woth with Kathy. She is always very responsive and works in her clients best interest to achieve the best rate and close quickly!
Noelle Underhill
Spring
TX
Date:
1/4/2026
5
5555555
Thank You All For Everything
Laquesha Shanae
Crossett
AR
Date:
1/4/2026
5
5555555
Jenn, was Professional, Informative, Answered All Our Questions, Polite, and There When We Needed Her. Great Person to Work With and a Great Experience.
Bonnie A
Cave Creek
AZ
Date:
1/4/2026
5
5555555
was Always in the loop, never had any conserns about deadline. stress free and extremely plesent to talk to. Super easy to get ahold of with questions I may have had.
Jaden Christopher
Toquerville
UT
Date:
1/4/2026
5
5555555
stephanie and her team were very communcative which for first time home buyer thats so important i feel like my husband and i were both very knowledgeable about going into buying our first home with the information they provided to us. would definitely recommend.
Sarai
Red Bluff
CA
Date:
1/4/2026
5
5555555
made all the paperwork and everything else very easy to deal with.
Frank A
Lawrence
KS
Date:
1/4/2026
5
5555555
Josh was amazing even when we became overwhelmed anything we needed he helped with no matter what
Lacey Kay
Claremont
NH
Date:
1/4/2026
5
5555555
Chance is GREAT to work with!!!! He is always quick to answer and respond. He always works hard to keep the transaction moving forward! He has an amazing way to keep the clients calm through the process! Love doing transactions with him!
Cheri
Vidor
TX
Date:
1/4/2026
5
5555555
Very simple process and made closing extremely expeditious
Dino Darin
Smithtown
NY
Date:
1/4/2026
5
5555555
Mauricio was always very attentive and did great!
Vanessa
Tolleson
AZ
Date:
1/4/2026
5
5555555
The process was very smooth and any questions we had were answered quickly. It took away a lot of the nerves that come with first time home ownership!
Kaylin
Island City
OR
Date:
1/4/2026
5
5555555
Extremely knowledgeable and helpful. I appreciated her willingness to explain the statements and documents.
Melissa
Cypress
TX
Date:
1/4/2026
5
5555555
Ive never bought a house but Tyler made my family and my first time seamless. He educated me and explained throughly on just about everything. I have 0 complaints .
Isaac
Charlotte
NC
Date:
1/4/2026
5
5555555
Fast communication and processing
Evan S
Statesville
NC
Date:
1/4/2026
5
5555555
Everythimy was easy from start to finish and everyone was prompt in getting back to us.
Christa
Franklin
TN
Date:
1/4/2026
5
5555555
Roger is knowledgeable, communicative, and makes a complex and stressful process easy!
Kevin
Reseda
CA
Date:
1/4/2026
5
5555555
Nicole is so easy to work with! She makes the process so easy for a first time home buyer. I highly recommend Nicole!
Bailey
Parachute
CO
Date:
1/4/2026
5
5555555
Seamless process and very fast
Timothy Andrew
Rockland
ME
Date:
1/4/2026
5
5555555
Great communication
Adam
Jackson
WI
Date:
1/4/2026
4
4444444
Debbie was very professional, friendly and got back to me quickly with any questions I had. The emails I received from Debbie and her team were clear and easy to understand. Using your website for uploading documents made the process very easy and quick.
Angela R
Saint Joseph
MO
Date:
1/4/2026
5
5555555
Frank is one of a kind. His customer services skills are excellent and he cares about his clients! I wish more people were like him in the industr.
Cedtrice
Chicago
IL
Date:
1/4/2026
5
5555555
Constant communication, would answer any questions we had and just bringing the positive energy all the time
Noe
Red Bluff
CA
Date:
1/4/2026
5
5555555
Susan was responsive, happy to explain and offered guidance. She was kind and professional.
Ella
Stoneham
MA
Date:
1/4/2026
5
5555555
Excellent two week closing on the property
Matthew Chase
Rockwall
TX
Date:
1/4/2026
5
5555555
Roger and the whole team (Sam, Rachael, et al) were great at walking me through and explaining each step in the process, had quick response times to my questions, and made the whole process very easy! Thank you so much! I would recommend your services to anywayone.
Jennifer
San Diego
CA
Date:
1/4/2026
5
5555555
Easy to work with and kept us in constant communication.
Allen D
Greensboro
NC
Date:
1/4/2026
5
5555555
Sharla and her team took over after 2 lenders dropped the ball. We were alreadt midway into the contract on a manufactured home. because it was a manufactured home it had extra steps and requirements needed to get the lending done. On top of that it was right before Christmas. However, Sharla and her team got the loan done in record time And even funded and recorded before noon on New Year's Eve!
Jennifer
Toquerville
UT
Date:
1/4/2026
5
5555555
Erik is very knowledgeable and was a tremendous help understanding the full financial picture for our home purchase. His availability and commuincation made everything quick and easy. I would highly recommend Erik to anyone I know who is looking at buying a house.
Lee Michael
Tiger
GA
Date:
1/4/2026
5
5555555
Nicholle was super to work with. She was responsive and took the time to answer my questions. She was able to get everything moving very quickly and without issues.
Suzanne
Sedona
AZ
Date:
1/4/2026
5
5555555
Thank you
Nia Dominique Taylor
Washington
DC
Date:
1/4/2026
5
5555555
Communication, transparency, different loan plans that accomodate to your financial situation.
Julian
Fort Worth
TX
Date:
1/4/2026
5
5555555
Heath is extremely knowledgeable, professional, and an outstanding communicator. He made the entire loan process seamless and virtually stress-free from start to finish. The Fairway app was a great tool that made uploading and submitting documents quick and easy. I would highly recommend Heath to anyone and would definitely refer him to family and friends without hesitation. Thank you Heath for everything!
Tracey
Lincoln
RI
Date:
1/4/2026
5
5555555
Fast process, communication was great, transparency from the beginning, very helpful throughout the whole buying process
Alex
Hahira
GA
Date:
1/4/2026
5
5555555
Ariana always answeres any questions in a timely manner and did her best to get us to closing as fast as possible. She made everything very clear and understandable
Seth
Longview
TX
Date:
1/4/2026
5
5555555
Efficiency and straight forward
Deidra Ann
Hoover
AL
Date:
1/4/2026
5
5555555
Information flow
Mitchell Gene
Copperas Cove
TX
Date:
1/4/2026
5
5555555
Aaron made the process every easy and quick
Joshua
Saint Charles
MO
Date:
1/4/2026
5
5555555
Laura Franks with Fairway is a true mortgage professional in every sense of the word. Her depth of knowledge is impressive, she seemingly knows everything there is to know about mortgages, and she’s always quick to answer questions and provide clear, confident guidance. When challenges come up, Laura doesn’t hesitate to find solutions and keep things moving forward. On top of that, she’s an absolute joy to work with: responsive, positive, and genuinely invested in the success of everyone involved. If you’re looking for a lender who is experienced, reliable, and great to collaborate with, Laura Franks is someone I highly recommend.
Kevin
Holland
TX
Date:
1/4/2026
5
5555555
Chelsea made it great. Her communication was top notch. It didn't matter if it was day or night or if they were very sick she always reaponded almost immediatel.
Riley
Rome
GA
Date:
1/4/2026
5
5555555
Quick to communicate every step of the way, made it easy to know what we needed and when we needed it. Kind with how they communicated and worked with us!
Megan
Buford
GA
Date:
1/4/2026
5
5555555
James and Maya made the entire loan process so easy. They answered any questions I had quickly and helped with any problems I had finding needed documents. They really are the best . I highly recommend them to anyone needing a mortgage loan.
Sherry
Galveston
TX
Date:
1/4/2026
5
5555555
Communication. Helpful tidbits.
Tamarah J
Douglasville
GA
Date:
1/4/2026
4
4444444
The process was pretty easy, Patty was very nice and was able to get my loan a little higher so I could get the home I wanted.
Melissa L
Watertown
WI
Date:
1/4/2026
5
5555555
Very attentive and quick to respond. She was fantastic!
John
Beech Island
SC
Date:
1/4/2026
5
5555555
Ashlee went above and beyond during this process. She communicated very well and any questions we had, she always answered very quickly.
Keri G
Harlem
GA
Date:
1/4/2026
5
5555555
Peggy was very quick to respond and went above and beyond to be sure everything was done for closing.
Hope A
McLeansville
NC
Date:
1/4/2026
5
5555555
gexperience with Jieyi. She always give professional advice and always treat us like her friends rather than customer. And yes we would like to refer her to our friends who need loan service. Thanks for having her.
Xuehong
Boston
MA
Date:
1/4/2026
5
5555555
Peggy was friendly, knowledgeable and reliable. She made this a very easy process especially from 3,000 miles away!
Carol A
Greensboro
NC
Date:
1/4/2026
5
5555555
Angie and her team made everything so simple. The communication was top notch! Would recommend her over and over!
Hunter
Plainfield
IN
Date:
1/4/2026
5
5555555
Best in the business!
Bart A
Watertown
WI
Date:
1/4/2026
5
5555555
It got done
James Austin
Hudson
FL
Date:
1/4/2026
5
5555555
Best team in the business!
Bart Alan
Oconomowoc
WI
Date:
1/4/2026
5
5555555
Communication skills and great experience
Mercy O
Fort Worth
TX
Date:
1/4/2026
5
5555555
The personal interaction with Kelly was fabulous. It was a whirlwind. We meet on a Sunday to discuss rates, process, fees, and then we were off to the races. Literally went from meeting to closing in less than 30 days, and that was a VA loan. Having her team located in the same office and their streamlined process made all the difference in the world.
Eric
Topeka
KS
Date:
1/4/2026
5
5555555
Everything was amazing, the communication was excelent....thank you
Luis
Brownsville
TX
Date:
1/4/2026
5
5555555
Garrett was very helpful with guiding us through the process
Richard Earl
Kouts
IN
Date:
1/4/2026
5
5555555
Aaron and his team made the buying process smooth. Very pleased with their promptness. Thank You to All !!!
Safak Y
Arlington Hts
IL
Date:
1/4/2026
5
5555555
You made the experience less stressful and easy to understand. thank you!
Kathy
Oxford
GA
Date:
1/4/2026
4
4444444
Good people
Damon L
Highland
WI
Date:
1/4/2026
5
5555555
Erik was so great to work with! He was direct, readily available, and very informative!
Cassidy
Omaha
NE
Date:
1/4/2026
5
5555555
Brett was spot on with his referral. Oliver, you and your team knocked it out of the park! Your team went above and beyond for us and the communication was on point from the very beginning. The standard you hold your team to shows . Please be proud of yourself and the team that surrounds you! Sorry it took me a minute to get to this review but the wife has had me painting and packing ever since we closed! Thanks again! Sam
Samuel
Trinity
FL
Date:
1/4/2026
5
5555555
Explained everything very well and was very patient with first time home buyer and all the questions and responded back fast
Zachary Tyler
Lake Butler
FL
Date:
1/4/2026
5
5555555
Easy and quick communication Made the process easy to understand Friendly, personal, and professional
Grace
Fargo
ND
Date:
1/4/2026
5
5555555
Quick response times and great loan program/rates
Jacob
Wethersfield
CT
Date:
1/4/2026
5
5555555
You were so helpful in getting everything done in a very fast time frame and kept me involved in a timely msnner.
Charles Michael
Milton
FL
Date:
1/4/2026
5
5555555
My entire homebuying experience was amazing! Mr. Sharp and his team were excellent communicators throughout my entire process.
Rhonda S.
Pinson
AL
Date:
1/3/2026
5
5555555
Great communication & just overall great experience / knowledge transfer. Thank You
Lance Eugene
Mesquite
TX
Date:
1/3/2026
5
5555555
Great experience and very knowledgeable about the industry.
Matt Wilson
Date:
1/3/2026
5
5555555
Communication, confidence and easiness of the process
Matthew Noah
Bradenton
FL
Date:
1/3/2026
5
5555555
Trey and his team provide unparalleled customer support. Trey consistently goes above and beyond, he listens closely to your needs and offers thoughtful suggestions tailored to your goals. He has helped me with my last two mortgage related needs, and he will be the first person I call for our next home purchase or refinance.
Kelly L
Richmond
TX
Date:
1/3/2026
5
5555555
Excellent communication. The use of docusign took care of alot of the early on paperwork making closing simple
Ryan S
Dagsboro
DE
Date:
1/3/2026
5
5555555
You very easy to work with was always available when every I had questions or concerns
Shelia L
Las Vegas
NV
Date:
1/3/2026
5
5555555
making the things easy taking care of the considered things making the whole process transparent having good communication
Ilker
Hummelstown
PA
Date:
1/3/2026
5
5555555
The team worked with my unusual situation and got the deal done!
Denise A
Norman
OK
Date:
1/3/2026
5
5555555
Sam made our home buying process very understanding and smooth, which means a ton as a first time home buyer! He was very personable and always answered our questions no matter how silly they sounded. We will let our family and friends know of Sam if they are ever in need of his serivce and we will keep Sam in mind for any of our future home plans!
Claudia
Waverly
MN
Date:
1/3/2026
5
5555555
Easy to upload and sign documents and was informed the entire process
Jason
Moorhead
MN
Date:
1/3/2026
5
5555555
Michael tlook a perdonal interest in my mortgage application. It was if he was helping his mother with the process Also his communication skills are excellent and no matter what issue I was having , he was more than prompt in helping me with it I very highly recommend him
Romelle
Magnolia
TX
Date:
1/3/2026
5
5555555
JP made things so easy and simplified the process.
Lisa Taylor
Date:
1/3/2026
5
5555555
This is our second time using Chris and the Fairway Mortgage staff. Great experience and no surprises. Making our closing
Kathy
Donnelly
ID
Date:
1/3/2026
5
5555555
JP was very responsive and he made it super easy
Lisa
Athens
GA
Date:
1/3/2026
5
5555555
Jeremy was patient with all of my questions and very professional throughout the process. Also very responsive.
Marybeth Glynn
Sandy Springs
GA
Date:
1/3/2026
5
5555555
Working with Sherene was great. She was very responsive to all of my questions and concerns. She was extremely professional and helped me close my home refinance out quickly.
Eric Michael
Roseville
CA
Date:
1/3/2026
5
5555555
Got the job done quickly and efficiently
Gregory Paul
Evanston
IL
Date:
1/3/2026
5
5555555
As a first time home buyer, Josh made the process seemless as possible. He communicated each step of the process clearly and was quick to respond to any questions that came up. Would highly recommend Josh to anyone looking to buy a home.
Nicholas
Marshfield
WI
Date:
1/3/2026
5
5555555
Joey was exceptional in every regard. From being friendly and likable to being professional and highly competent. He accomodated to my specific situation effortlessly and despite other lenders failing, he succeeded in record time. I was already under contract when I contacted Joey, and still managed to close on time. I am a real-estate investor, and will be using Joey/Fairway at every opportunity I have in the future.
Roland
Waxahachie
TX
Date:
1/3/2026
5
5555555
It was a relatively easy processing, got cleared to close almost a week before closing, and set us up for a realistic payment and bit not putting us in a posistion to overextend ourselves finiacially
Jenna Marie
Pembroke
NH
Date:
1/3/2026
5
5555555
Ginny was pleasant, efficient and communication was outstanding
Mark
Loveland
CO
Date:
1/3/2026
5
5555555
5.0 Stars!
Jacinto Lerma
Date:
1/3/2026
5
5555555
Knowledge of loans and mortgages
Jacinto
Tucson
AZ
Date:
1/3/2026
5
5555555
Alica took very good care of keeping me informed, and stayed in touch with me often.
Doris
Angleton
TX
Date:
1/3/2026
5
5555555
Tina was extremely knowledgeable, hard-working, and committed to woorking through the entire loan process. We couldn't have asked for anyone better. Overall, a great experience.
Thomas Allan
Roanoke
IN
Date:
1/3/2026

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers