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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Total team effort
Anthony
Hainesport
NJ
Date:
9/12/2026
5
5555555
Easy communication. Very helpful in understanding the home loan process.
Amber
Midland
TX
Date:
9/12/2026
5
5555555
Great experience
Kevin
Nashua
NH
Date:
9/12/2026
5
5555555
Easy to talk to and willing to talk things through
William
Lake Grove
NY
Date:
9/12/2026
5
5555555
Very professional helpful an efficient
Rusell
Bedias
TX
Date:
9/12/2026
5
5555555
Josh was very helpful and personable. our situation was unique and he went above and beyond to get things done so we could close.
Jamie
Vancouver
WA
Date:
9/12/2026
5
5555555
Alex was very prompt and responsive throughout the process. We saw a house we liked and he was able to get us a preapproval for financing same day!
Alyson
Milwaukee
WI
Date:
9/12/2026
5
5555555
I was on a time cruch to purchase a home and she got it all done within a month! Everything was smooth!
Margaret
Belton
TX
Date:
9/12/2026
5
5555555
Purchasing a home is a major milestone, and having someone like Darrell guiding us through the mortgage process made a tremendous difference. We truly appreciate his and his team hard work, communication, and commitment to getting us to the closing table. I would highly recommend Darrell to anyone looking for a knowledgeable and dependable mortgage professional. He provided exceptional service and helped make our home buying experience a great one.
Rochelle
Covington
GA
Date:
9/12/2026
5
5555555
Quick your team is amazing
Kimberly
Spirit Lake
IA
Date:
9/12/2026
5
5555555
Heather was very responsive, communicated well, and her team did an awesome job getting me to closing.
Kristine
Indianapolis
IN
Date:
9/12/2026
5
5555555
Lucas is great with communication and very easy to work with!
Jason
Weymouth
MA
Date:
9/12/2026
5
5555555
Gen advice and guidance Dana and Erin showed to me during this scary and nerve-racking time has been amazing!! Dana coached me and directed my every step throughout this entire process. She coached me and stuck with me until closing. I cannot express enough how truly grateful I am for her. Highly recommend Fairway Mortgage to everyone!!
Janie
Aurora
CO
Date:
9/12/2026
5
5555555
Excellent communication, worked with my work schedule, great attitude, answered any question i had!!
Fabian
Longview
TX
Date:
9/12/2026
5
5555555
Very responsive and knowledgeable.
Kathleen
Woodstock
IL
Date:
9/12/2026
5
5555555
Always a great time with Makayla and her team on making my clients dreams come true🥳
Kenny
Killeen
TX
Date:
9/12/2026
5
5555555
My home buying experience with Daniel was great. He helped me with everything that I needed, he is a super knowledgeable With the market ,outstanding communication. I really appreciate his hard work and dedication. we highly recommend him for any one looking to buy a home. Thank you Daniel.
Pasang
Littleton
CO
Date:
9/12/2026
5
5555555
Moth was much better than the person who started our loan process
William
Teague
TX
Date:
9/12/2026
5
5555555
Everything went very smooth and Dave was available to answer questions and help with anything any time
Sawyer
Harrisburg
SD
Date:
9/12/2026
5
5555555
The e sign was easy . But having to send all the extra paper work was not
Danny
Lexington
MO
Date:
9/12/2026
5
5555555
Communication and professionalism were of the highest standards! Jason and his team went above and beyond to make buying our first home a great experience! The team was there to answer any questions at any time(and I mean any time)- weekends and late nights -they were there. 10/10 recommend
Laura
Shelbyville
KY
Date:
9/12/2026
5
5555555
The process was very quick and straightforward. Our first time buying a home was so much easier than I expected because of the quick communication and the clarity when we asked questions!
Catherine
Craig
CO
Date:
9/12/2026
5
5555555
Luke stayed on top of things and calmed me down when I thought everything was going to fall
Sandra
Mayer
AZ
Date:
9/12/2026
5
5555555
Easy and first, responding on time, Guide start to finish,
SM
Houston
TX
Date:
9/12/2026
5
5555555
The entire process from start to finish was handled top notch! The ease of submitting documents, the response time of staff, and actual closing day were amazing. I have never had a mortgage loan preparation as easy as this one! Great staff!
Cynthia
Conway
SC
Date:
9/12/2026
5
5555555
Sev was very helpful
Earl
Sandy
UT
Date:
9/12/2026
5
5555555
Jim Casale made everything easy through out the process and is a great knowledgeable guy
Keegan
Pepperell
MA
Date:
9/12/2026
5
5555555
Communication, smooth process,
Araceli
Houston
TX
Date:
9/12/2026
5
5555555
Very professional and helpful throughout the entire process.
Paul
Pleasant Grove
AL
Date:
9/12/2026
5
5555555
Everything
Jesus
Phoenix
AZ
Date:
9/12/2026
5
5555555
very Helpful in answering all my questions, always accessible
Meenakshisundaram
Portland
OR
Date:
9/12/2026
5
5555555
as first time buyers we didn't know what to expect but Jake and team were very helpful with our questions and concerns. Naomi, Jake's assistant was quick at answering our emails which gave us peace of mind throughout the process.
Maria
Tigard
OR
Date:
9/12/2026
5
5555555
Mindy being so available and walking us through the process was incredibly helpful
Tyler
Cincinnati
OH
Date:
9/12/2026
5
5555555
Lee is a great communicator, paitent, and informative.
Derrick
Decatur
GA
Date:
9/12/2026
5
5555555
Always on it
Todd
York
SC
Date:
9/12/2026
5
5555555
Great communication and your hard work to make this possible
Luisa
Brownsville
TX
Date:
9/12/2026
5
5555555
You and your staff were professional, caring, and invested in our transaction. You were timely and knowledgeable
Tamberly
Orem
UT
Date:
9/12/2026
5
5555555
Jeremy and his team were amazing! This couldnt have been a more positive experience for our first home purchase. From the moment I first reached out to Jeremy, he was extremely prompt, kind , helpful, and he kept that through the entire process . I was impressed by his knowledge and was thankful for how communicative he was. As a first time homebuyer , i had a bunch of questions that he answered with care and patience. Also, we closed in two and a half weeks! I don't know how they did it, but they did. He helped make this run as smoothly as possible and my family and I are extremely grateful to have had such an amazing group of people on our team. I will be recommending Jeremy to everyone I know and I look forward to working with him and his team in the future as well! Thank you again for everything!!
Mimi
Laveen
AZ
Date:
9/12/2026
5
5555555
Jieyi is alwasy available when we need to reach her. She is very plasent, sweet and competent. I will work with her agin and again.
Moe
Framingham
MA
Date:
9/12/2026
5
5555555
Timely response to all inquiries, patience with the naivety of those of us that only do this two or three times over our lives.
Bradley
Chandler
AZ
Date:
9/12/2026
5
5555555
Communication was great and went out of her way to make sure I fully understood everything
Stephen
Knoxville
TN
Date:
9/12/2026
5
5555555
Dana was an excellent loan officer and made the process really clear and fast for me and my mom! We are blessed to have worked with her and her team at Fairway.
Paola
Romoland
CA
Date:
9/12/2026
5
5555555
Help me follow up the complicated materials throughout the whole process, which makes me very worry-free. Help me find the loan product with the best interest rate and the most suitable for my financial situation. You're very patient in answering my questions and can contact me at any time. The approval speed is fast, the process is clear, and there is no unnecessary waiting. Thank you so much!
Qinghua
Malden
MA
Date:
9/12/2026
5
5555555
Chris and the team made the entire financing process simple, straightforward, and efficient. Despite an aggressive closing timeline, they closed us early without any of the chaotic scramble you’d expect. Communication was effortless, they always took the time to answer our questions, and their team kept everything running seamlessly behind the scenes. At no point did we feel rushed or pressured; their knowledge and guidance eliminated so much of the stress and anxiety that typically comes with buying a home. Truly an exceptional experience from start to finish.
Paul
Carlsbad
CA
Date:
9/12/2026
5
5555555
There was always clear and consistent communication. All of our questions were answered quickly and thoroughly. The process was made much easier because of the reliable and professional work ethic I experienced.
Cameron
Waco
TX
Date:
9/12/2026
5
5555555
helpful and pleasant
Tonya
Lisbon
OH
Date:
9/12/2026
5
5555555
Worked well to keep me
Kevin
Taylorsville
UT
Date:
9/12/2026
5
5555555
Ability to comunicate, professionalism, knowledgeable and available, not to mention, pretty friendly.
Claude
The Villages
FL
Date:
9/12/2026
5
5555555
Everything went smoothly and the people I worked with were great.
Robert
Rockford
MI
Date:
9/12/2026
5
5555555
Had a hiccup that could have been catastrophic to me purchasing a house but Kyle worked with everyone involved and made the situation doable.
Marshall
Crestview
FL
Date:
9/12/2026
5
5555555
Good communication, explained every step of the process well.
Andrew
Rochester
NY
Date:
9/12/2026
5
5555555
Generally smooth process
Philip
Downers Grove
IL
Date:
9/12/2026
5
5555555
Great communication and excellent knowledge and guidance!
Daniel
Valparaiso
IN
Date:
9/12/2026
5
5555555
Ease of communication, honest and upfront recommendations
Kevin
Kansas City
MO
Date:
9/12/2026
5
5555555
Your friendly, professional service
Chylton
Killeen
TX
Date:
9/12/2026
5
5555555
Proactive schedule with constant updates and guidance easily explained
Casey
Aragon
GA
Date:
9/12/2026
5
5555555
Communication, friendliness, and willingness to help with every single thing from beginning to end!
Jessica
Kaukauna
WI
Date:
9/12/2026
5
5555555
Very helpf
Joshua
Lisbon
OH
Date:
9/12/2026
5
5555555
Rob made the process very easy with clear objectives and timely reports on progression of the loan.
John
Longwood
FL
Date:
9/12/2026
5
5555555
Jennifer is so very knowledgeable and persistent in helping me reach my goals. She was my rock during my recent move. Thanks Jennifer!
Mitzi
Saint Joseph
MO
Date:
9/12/2026
5
5555555
Local and professional
Edward
Benson
AZ
Date:
9/12/2026
5
5555555
Aubrey is the best
Thomas
Harwinton
CT
Date:
9/12/2026
5
5555555
Quick follow ups, Easy navigation through the process,
Joseph
Spirit Lake
ID
Date:
9/12/2026
5
5555555
Great communication, excellent service, and a fast, smooth process. Everything was wonderful!
Maryanis
Louisville
KY
Date:
9/12/2026
5
5555555
The process was very smooth and I felt informed on my purchase the whole way through
Tyler
Barre
VT
Date:
9/12/2026
5
5555555
The communication, the customer service, and the speed of the entire process made the experience great. Everything was handled professionally and efficiently. Overall, everything was excellent, and I couldn’t have asked for a better experience!
Pedro
Louisville
KY
Date:
9/12/2026
5
5555555
Mike, Sarah, and Emily did as much as possible to minimize my having to learn an entirely new language about mortgages, bridge loans, etc. I avoid learning about the lending world as much as possible and they took that burden off of me!
Frederic
Morgan
UT
Date:
9/12/2026
5
5555555
Services were professional and timely and cordial.
Aage
Grafton
WI
Date:
9/12/2026
5
5555555
. .
Scott
Newburgh
IN
Date:
9/12/2026
5
5555555
Linda is truly the best at what she does! She made the entire home-buying process incredibly easy, understandable, and seamless from start to finish. I lost count of how many times I texted her with questions, but she always responded immediately and took the time to ensure we fully understood every step. This milestone wouldn't have been possible without her dedication. It is clear she loves her work, and we feel incredibly lucky to have had her on our side!
China
Sneads
FL
Date:
9/12/2026
5
5555555
I recently had a great experience with a lender while securing a mortgage for my new home. From the start, the communication was clear and prompt. The loan officer took the time to explain all the options available, helping me understand the different loan types and terms. The application process was straightforward, with user-friendly online tools that made document submission easy. I appreciated the regular updates throughout the process, which kept me informed and at ease. Ultimately, I was thrilled with the competitive interest rate they offered, and the closing went smoothly without any unexpected surprises. Overall, it was a positive experience that made my home-buying journey enjoyable.
Binita
Landisville
PA
Date:
9/12/2026
5
5555555
Smooth, promp and when it mattered we closed in 21 days.
Carl
Dundee
OR
Date:
9/12/2026
5
5555555
Very friendly . Answer all questions Didn't have any problems at all we were very pleased
Mary
Gatesville
TX
Date:
9/12/2026
5
5555555
I love working with Marisha and Brad is always willing to figure things out to get the deal done!
Kelsy
Fortville
IN
Date:
9/12/2026
5
5555555
Craig always got back in touch with me if I had a question or something I didn't understand
Charles
Evansville
WY
Date:
9/12/2026
5
5555555
Brenda was amazing. She alwaya took the time to talk and answr al of my question. She was there every step of the way And very knowledgeabl. Can't say thank you enough!
Pamilyn
Stow
OH
Date:
9/12/2026
5
5555555
Maggie did Great
Taylor
Salisbury
NC
Date:
9/12/2026
5
5555555
We appreciate Tyler being timely, communicative, and quickly answering all our questions accurately!
Marissa
Bellville
OH
Date:
9/12/2026
5
5555555
Tara's constant communication, explaining different loan options, and running numbers to always give us an idea on payment. She was always prompt with her response. The website was so easy to upload documents it was nice that the majority of it was done for the pre approval. I felt so at ease with her and the knowledge of her job.
Stephanie
Evanston
WY
Date:
9/12/2026
5
5555555
the professional process, the persistent (and patient) and diligent (and polite) servicing of the documents, and the genuine concern I felt as we went thru the process.
Ernest
Sedona
AZ
Date:
9/11/2026
5
5555555
I had a great experience purchasing our property with Lucas. The communication was excellent, and everything was done on time!
Prashan Wanigasekara
Date:
9/11/2026
5
5555555
Kathy's professionalism and the patience she had with me and my husband being this was our first investment loan. We would highly recommend her to others. Thank you, Kathy
Sarah
Clarksville
TN
Date:
9/11/2026
5
5555555
Everything was simple to understand . Hhey kept us informed
Dennis
Howard
OH
Date:
9/11/2026
5
5555555
Jordan was fantastic to work with. Very knowledgeable, friendly, and professional. Jordan was quick to respond to my calls and texts while being very thorough that everything was done correctly. Making what normally is a stressful process a breeze. I would highly recommend working with him.
William Stack
Date:
9/11/2026
5
5555555
Sharla and her team went above and beyond to help us complete this property transaction in just 15 days! They are responsive, professional and the best to work with! I am excited to get to work with them again!
Jo Ellen
Millcreek
UT
Date:
9/11/2026
5
5555555
Andrea and her team went out of their way to make everything a great experience could not have done it without the help of the team Everything was so easy and simple Andrea kept us updated on everything.she is the
Sharon
Concord
NC
Date:
9/11/2026
5
5555555
Quick and informed responses. Personal touch of showing up at closing (even though it was a hot mess). Not having to worry about "next steps".
Stephen
Knoxville
TN
Date:
9/11/2026
5
5555555
Nathan was beyond responsive in his efforts to wade through the complicated nature of our transaction. He was always collected and concise in strategies to address the hurdles and ultimately reduced the stres and strain that could have been there.
Erik
Eagle
ID
Date:
9/11/2026
4
4444444
Nicole was very responsive and kept us up-to-date on the status of our home loan throughout the entire process.
Alexandra
Snohomish
WA
Date:
9/11/2026
5
5555555
Every thing happened just as you said.
Vera
Olathe
KS
Date:
9/11/2026
5
5555555
Diligent help and problem solving. Multiple options and information
Christopher
Weatherford
TX
Date:
9/11/2026
5
5555555
No matter what our questions were or how many explanations we needed this team took the time to make sure we were knowledgeable every step of the way in the home purchasing experience. Wonderful people at Fairway! Thank you all for taking the fear out of purchasing our new home!
Jamie
Stony Point
NC
Date:
9/11/2026
5
5555555
Easy and very helpful to complete what forms we needed.
Brenda
Smiths Station
AL
Date:
9/11/2026
5
5555555
Very smooth process
John
Minerva
OH
Date:
9/11/2026
5
5555555
Carley worked very hard to get my paperwork and underwriting finished . She was pleasant and always very knowledgeable. She went out of her way to make me feel comfortable and always took time to answer my many questions and concerns
Lori
Eagle
WI
Date:
9/11/2026
5
5555555
Chuck is awesome! If you ever need a home loan, hands down, he's the guy. He answered questions promptly, guided through every step of the way. I would definitely recommend and will refer friends or family to him in the future
Ryan Martin
Date:
9/11/2026
5
5555555
Chuck was very responsive, answered questions along the way, and made it the whole process easy
Ryan
Gardner
KS
Date:
9/11/2026
5
5555555
Did a fast and no long timing to get the job done on my loan well done Thank you to all who work on my loan. Great job so fast
Lynn
Linwood
NC
Date:
9/11/2026
5
5555555
We initially began working with Northpoint after another lender couldn’t really figure out how to get us qualified for the right product (in a self employed contractor, so I don’t fix the easy box). Northpoint absolutely turned over every stone to help my husband and I figure out which product loan fit us best, and it was the max amount of borrowing power putting us in exactly the market we wanted . From there , they worked diligently with us through the lending process all the way until closing. I would absolutely recommend them to anyone looking for a lender for a home ! We are incredibly happy with the way our loan turned out ! Thank you Patrick , Kari, Misty and the rest of the team!
Katrina Divine
Date:
9/11/2026
5
5555555
It was super simple and stress free! Great people to work with and never felt pressured or afraid!
Jose
Magna
UT
Date:
9/11/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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