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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
The experience suffered by mean and Mark was miserable because of the builder NOT Mark. Im not sure theres enough space here to sing Mark's praises. He went way above and beyond what I would have expected climaxing with his having to travel to Southlake and wait over two hours with me at a STarbucks to finally close because the Title Company was ill prepared. I WILL use MArk again and refer him to ANYBODY I know who is in the market for financing Realty.
Gary
Fort Worth
TX
Date:
6/27/2026
5
5555555
I appreciate all the support and the updates. I knew was was going on at all times.
Bernadette
Houston
TX
Date:
6/27/2026
5
5555555
Communication was timely and kind
Heather
Eatonton
GA
Date:
6/27/2026
5
5555555
always updated me on what was going on and was able to answer any questions I had through the entire process
Tyler
Brookville
IN
Date:
6/27/2026
5
5555555
Beth was easy to speak to and was available on a Saturday for our questions!
Patricia
Headland
AL
Date:
6/27/2026
5
5555555
Tyler made the whole mortgage process easy from start to finish. He was incredibly responsive and kept me updated at every step, took the time to explain things clearly so I always knew what was happening, and worked hard to get me a great rate. The closing went smoothly and quickly with no surprises. I'd recommend him to anyone looking for a loan officer who actually communicates and delivers.
Arvind
Princeton
NJ
Date:
6/27/2026
5
5555555
Nick was quick to communicate and made every question feel of the utmost importance. He was slow in his responses and explained everything in great detail.
Carson
Georgetown
TX
Date:
6/27/2026
5
5555555
The personal care, courtesy, follow up, kindness, integrity,
Valerie
Raytown
MO
Date:
6/27/2026
5
5555555
Nicholle walked me thru everything and explained in detail all my questions and concerns. At the closed of escrow she was very helpful.
Nancy
Cottonwood
AZ
Date:
6/27/2026
5
5555555
Mrs Kim Harmon went over and beyond throughout the entire buying experince. She worked diligently with the VA making sure we recieve the best benefits possible. She educated my husband and I and encouraged us to ask questions so we learn more about the buying process.
Alyssa
Olympia
WA
Date:
6/27/2026
5
5555555
Mike was extremely responsive to any questions or concerns I had. He always responded to emails/texts asap.
Beverly
Waunakee
WI
Date:
6/27/2026
5
5555555
Overall knowledg, service and support helped navigate a high stress process to a manageable level .
Michael
Fairview
NC
Date:
6/27/2026
5
5555555
Chad was great at communicating, always great at answering any questions and sent emails with updates weekly. Thank you Chad!!!
Lauren
Danville
PA
Date:
6/27/2026
5
5555555
Tracy Made it great!! Kept things moving , kept us informed, helped us when we had questions
Joshua
Anderson
IN
Date:
6/27/2026
5
5555555
Everyone that helped us with the purchase of our new home and the sale of my old home was great!
Kristopher
Shakopee
MN
Date:
6/27/2026
5
5555555
the communication was great (sometimes it felt like a bit too much) but everything was exactly as promised. Thank you, Austin and team
Janet
Napoleon
MO
Date:
6/27/2026
5
5555555
Amazing communication and friendly service .
Jake
Elko
NV
Date:
6/27/2026
5
5555555
Very helpful, friendly and professional
Douglas
Dittmer
MO
Date:
6/27/2026
5
5555555
Communication is big for me especially when making a big purchase whenever I had any questions you guys were fast to reply and I appreciate it
Jared
Robbinsdale
MN
Date:
6/27/2026
5
5555555
Great communication all throughout the entire process .
Marcos
Joliet
IL
Date:
6/27/2026
5
5555555
Kevin is consummate professiona! I trust him implicitly to handle my mortgage needs!!
Kevin
Flower Mound
TX
Date:
6/27/2026
5
5555555
kept in contact with us the entire time and was always able to answer any questions we had
Daniel
Centereach
NY
Date:
6/27/2026
5
5555555
Kathleen was amazing! Her referral to Bill was great too!
Brendan
Dartmouth
MA
Date:
6/27/2026
5
5555555
Best LO out there!
Levi
Camas
WA
Date:
6/27/2026
5
5555555
Our process was simple. The app was so easy to use very intuitive. It let us through the entire process. Cindi was fully available for any questions or concerns that we had this process was effortless and we always enjoy working with Cindi.
Erin
Weatherby Lake
MO
Date:
6/27/2026
5
5555555
Everything went well and super fast.
Austin
Newnan
GA
Date:
6/27/2026
5
5555555
She always there for you information and questions. She's there for you for 24 hours plus in a timely manner very professional great person to work with Wayne Danley 🤗🍀🍀🍀
Wayne
Bear
DE
Date:
6/27/2026
5
5555555
Excellent service. Justin actually cared to get us the lowest rate possible and put a lot time into making that happen.
Barry
Haymarket
VA
Date:
6/27/2026
5
5555555
Great communication
Eustolia
Goshen
AL
Date:
6/27/2026
5
5555555
Ricky and his colleagues were professional, incredibly fast, and seamlessly salvaged a situation when a previous lender cancelled. They provided a competitive rate and credits and more than exceeded our expectations.
Caroline
Tucson
AZ
Date:
6/27/2026
5
5555555
Communication was smooth & clear service was friendly and always willing to help no matter how big or little (or repetitive) the questions or concerns may have been.
Christine
Casper
WY
Date:
6/27/2026
5
5555555
Tasha and her staff were very professional and helpful to us. We appreciate all they did for us to make buying our house a smooth transition. To all of you, Thank You!
Sherrill
Derby
KS
Date:
6/27/2026
5
5555555
Jaime is an absolute superhero. When I heard about her for the first time about 10 years ago, I knew that she was the person I wanted to use to buy my first house. Every person I've ever spoken to that has used her has been over the moon, and so are we. In a world full of options, I couldnt imagine using anyone else. She is an incredibly compassionate , understanding, patient, and determined to make her clients dreams come true!
Blaine
Cheyenne
WY
Date:
6/27/2026
5
5555555
The information that was laid out for me during this process was great. Your team was very helpful in making sure I understood every step of the process and anything else that I'd had questions on throught the process. Your team was very supportive and always wanted to help out in anyway they could, whether that be finding something or explaining a step of the process, etc...
Max
Swanton
VT
Date:
6/27/2026
5
5555555
The communication was immaculate. They were very knowledgeable, and reliable. They took the time to explain things to me every step of the way and they went above and beyond to support me and my Journey. I would recommend them every time.
Fatumo
Saint Paul
MN
Date:
6/27/2026
5
5555555
The entire Fairway family made our experience easy. Every question answered, every I dotted, every time crossed. Awesome team. Thank you for making sure we have a home that we can call our own.
Henrietta
Colton
CA
Date:
6/27/2026
5
5555555
Constant communication and updates.
Michael
Wooster
OH
Date:
6/27/2026
5
5555555
They walked me through everything and explained what everything was step by step
Ethan
Texarkana
TX
Date:
6/27/2026
5
5555555
Neil was great! Very communicative from the get go and always very helpful. He really helped to make the process super easy!
Sheila
Brownsburg
IN
Date:
6/27/2026
5
5555555
Always updated on where we were in the process. Friendly staff Always available. Quick responses to our questions.
Michael
Calhoun
GA
Date:
6/27/2026
5
5555555
Mary and her team were very knowledgeable and helped us all the way through the process
Breylan
Ellenwood
GA
Date:
6/27/2026
5
5555555
Steve was amazing .
Justin
Tucson
AZ
Date:
6/27/2026
5
5555555
Shelly and Jessie went above and beyond to make things smooth and stress free! They make you feel like you truly are a part of the fairway family.
Lauren
Deatsville
AL
Date:
6/27/2026
4
4444444
Taylor was really great throughout the entire process! He was willing to answer any questions we had, ran loan scenarios for us for multiplr houses, and was forthright with the numbers for our loan once we secured our house! He was very helpful!
Kayla
Piedmont
OK
Date:
6/27/2026
5
5555555
It was an unconventional loan that had some obstacles, but all parties worked on overcoming them and getting the deal closed.
Joshua W
Scottsdale
AZ
Date:
6/27/2026
5
5555555
Luis was super communicative and would always have time to answer any questions and concerns.
EVANGELINA
San Benito
TX
Date:
6/27/2026
5
5555555
The personal relationship that Scott provided along the way was great.
Keith
Bolingbrook
IL
Date:
6/27/2026
5
5555555
Pete is absolutely amazing! I would highly recommend and plan to use him again!
Jessica
Muncie
IN
Date:
6/27/2026
5
5555555
Harriett helped every step of the way. Harriett was very resourceful and made a difficult and stressful situation extre easy and pleasant. My closing took only 8 minutes and there were no surprises. Couldn't be happier.
DeAnna
Box Springs
GA
Date:
6/27/2026
5
5555555
Timeliness of communication and approachability.
Wyll
Chester
VT
Date:
6/27/2026
5
5555555
Barb was so helpful and understanding with everything! Very knowledgeable and able to answer all our questions!
Adam
Pittsburgh
PA
Date:
6/27/2026
5
5555555
Susan was incredibly knowledgeable and made the entire process smooth and stress-free. I truly appreciated her professionalism and guidance.
Samuel
Kansas City
MO
Date:
6/27/2026
5
5555555
You just made everything PERFECT! We had insane requests (closing in 2 weeks, being first time homeowners and having a MILLION questions, needing reassurance) and you handled it all with speed, grace, and kindness. I couldnt recommend you more!
Savannah
Las Vegas
NV
Date:
6/27/2026
4
4444444
I just expected it to be as efficient as it was presented to me. I was not a BAD experience, just with the communications were a little better.
Barbara
Pilot Point
TX
Date:
6/27/2026
5
5555555
The effort to keep us up to date and in the know of what was going on
Wallace
Raytown
MO
Date:
6/27/2026
5
5555555
Communication and responses were always very fast
Miguel
Revere
MA
Date:
6/27/2026
5
5555555
Cindy was available throughout all times of The day we had a quick 3 week close and Cindy and her team bent over backwards to help us we would not have been able to buy our home without her amazinf help
David
Wilmington
DE
Date:
6/27/2026
5
5555555
Fast and easy proces. customer service was spot on.
Rodney
Odessa
TX
Date:
6/27/2026
5
5555555
Friendly service The whole team helped by explaining everything to us as we were novices
Lawrence
Chico
TX
Date:
6/27/2026
5
5555555
I got a house.
Alex
Belton
TX
Date:
6/27/2026
5
5555555
Jen is top notch! She is always there to help and respond is a very timely manner. Our experience was great and we will recommend her to all our friends!
Matthew
State College
PA
Date:
6/27/2026
5
5555555
Kelly is kind, professional and goes above and beyond!
Kari
Hanahan
SC
Date:
6/27/2026
5
5555555
Very Communicative which I think is very important, ESPECIALLY for new home buyers! That made the process very easy for me and helped understand things I had questions on.
Blake
Milwaukee
WI
Date:
6/27/2026
5
5555555
From start to finish, Beata and Christina were proactive, and communicated clearly every step of the way. With a complicated loan process to begin with (investory lending and a self-employment history) they made what could have been a stressful process feel organized and manageable, and I always felt confident that they had my best interests in mind.
Deborah
Oak Park
IL
Date:
6/27/2026
5
5555555
Brian handled everything and communicated every step of the way. I had no idea that getting this loan could be so easy on my part. Brian and the Fairway team were A+ in every way .
James
Menifee
CA
Date:
6/27/2026
5
5555555
Conner was amazing
Paul
Louisville
KY
Date:
6/27/2026
5
5555555
Byron is easy to communicate with, highly responsive and provided exceptional customer service! 10 out of 10 would recommend :)
Kara
Redding
CA
Date:
6/27/2026
5
5555555
Cindy was available at all times! She played an essential role in us getting our dream home and she was so pleasant to work with! She made buying a home as easy as it could have been!
Danielle
Wilmington
DE
Date:
6/27/2026
5
5555555
Question response and good explanations of processes
Deborah
Fredericksburg
VA
Date:
6/27/2026
5
5555555
The experience was quick and smooth from beginning to end!
Ginnette
Oceanside
NY
Date:
6/27/2026
5
5555555
Worked hard to meet deadlines and explained the whole process exceptionally well.
Jeffrey
Springfield
VA
Date:
6/27/2026
5
5555555
Heidi and her team respected the needs of the buyer and they consitently kept the buyer informed about the lending process/progress throughout the home purchase/mortgae lending process. Very accessible for questions as well as getting answers to questions asked in a timely manner.
Jack
Sun City
AZ
Date:
6/27/2026
5
5555555
Good communication
Elaine
Vero Beach
FL
Date:
6/27/2026
5
5555555
Kathleen was very responsive and explained things so we could understand the complicated issues. She made the whole experience very easy.
Robert
Plymouth
MA
Date:
6/27/2026
5
5555555
I cannot speak highly enough of Jaime Winchell. I first reached out to her about 3 years ago regarding what lending would look like if I bought a home when I was single and entering the home buying market. From the moment we met she was professional, extremely knowledgeable, prompt, patient, and kind. Over the past three years I have consistently asked her questions as my life has grown, I've gotten married, opened a business, and we've contiued continued to look for homes. every single question was always quickly answered. She ran various numbers and looked into different options more times than I can count. words cant describe the amount of effort she made and patience she had with me during the changing landscape of my life and financial situation over the past years. Not once was Jaime frustrated, pressuring, or nonresponsive as we waited to find the right home and for the right financial time. I cannot speak highly enough or convey the extent of work and care she put into our home buying experience. She has been an absolute joy to work with and I am incredibly grateful to have her as our lender agent.
Paige
Cheyenne
WY
Date:
6/27/2026
5
5555555
Tiffany was kind, knowledgeable and helpful throughout the entire process! I wish there were more loan officers like her!
Diana
Phoenix
AZ
Date:
6/27/2026
5
5555555
Communication was great and everything was organized.
Meghna
Sugar Grove
IL
Date:
6/27/2026
5
5555555
Exceptional customer service , provides buyer with knowledge and comfort every step of the way
Lucian
Cabot
AR
Date:
6/27/2026
5
5555555
Chelsea was so kind, positive, and available at a moments notice. She was WONDERFUL to work with!
Darcie
Arvada
CO
Date:
6/27/2026
5
5555555
Adam makes himself available for any and all questions. Prompt to respond. Very good communicator. He has a great ability to take a very technical and complicated process and make it understandable for a semi-novice like me. I appreciated his encouragement and support, since it took 3 attepmts to get the right home for us! Using the online portal to upload documents was a smooth experience. Same can be said for signing documents on line. Talk about seamless!! I can't imagine how much more time and effort would have been involved without the ability to get things siged and uploaded so quickly and easily!! In fact, at closing, the title officer told me that Adam saved me about an hour at the title office by having so many of the closing documents signed on line and ready for closing in advance. THANK YOU Adam for taking a stressful process and making it as seamless as possible!!
Sherri
Houston
TX
Date:
6/27/2026
5
5555555
Quick communication, always felt like Maggie was working in our best interest.
Nicholas
Randleman
NC
Date:
6/27/2026
5
5555555
was a pleasure working with Kim. She communicated all the needs from me and it was a smooth transition at closing.
Rosa
Moseley
VA
Date:
6/27/2026
5
5555555
Quick response time. Thorough . very friendly staff.
Julia
Salado
TX
Date:
6/27/2026
5
5555555
This is our third house purchase working with Cindy and it seems to get easier everytime!
Trevor
Weatherby Lake
MO
Date:
6/27/2026
5
5555555
Efficient easy process. Straightforward communication. Smooth process with no surprises Super impressed
Tiare
Lexington
NC
Date:
6/27/2026
5
5555555
Very helpful and informative. Excellent response time. Very pleasant to work with.
Benjamin
Fort Worth
TX
Date:
6/27/2026
5
5555555
Laura and he team exceed expectations.
Silvia
Haltom City
TX
Date:
6/27/2026
5
5555555
competative rates, fast processing
Bryan
Fuquay Varina
NC
Date:
6/27/2026
5
5555555
Working with Jennifer is the best choice you can make when buying a new home. She makes the process so easy! She's responsive, straight forward, gets the best rate and hustles to get things done as quickly as possible. I won't use anyone else!
Laura
Spring
TX
Date:
6/27/2026
5
5555555
Always available to answer any questions we had.
Dean
Cheyenne
WY
Date:
6/27/2026
5
5555555
Bill is always available to answer any questions. He responds quickly and concisely with clear answers and solid advice
Nicholas
Raynham
MA
Date:
6/27/2026
5
5555555
Mrs Kathy and her communication is awesome
Christopher
Clarksville
TN
Date:
6/27/2026
5
5555555
The whole process was so smooth. Karen kept me updated on every step. I would recommend her and her company to anyone.
Carol
Jacksonville
FL
Date:
6/27/2026
5
5555555
John's knowledge and communication skills
Jason
Kingston
MA
Date:
6/27/2026
5
5555555
It was great
Stuart
Temple
TX
Date:
6/27/2026
5
5555555
Communication was excellent and questions or concerns i had were handled quickly and correctly
Zachery
Pocahontas
AR
Date:
6/27/2026
5
5555555
This lady f***ing rules
Stephen
Kent
OH
Date:
6/27/2026
5
5555555
Ted and the rest of the team were extremely hard working and helpful
Chase
Bothell
WA
Date:
6/27/2026
5
5555555
The responsiveness of Chad and his team to any and all questions I or my wife had about the loan process.
Christopher
Mena
AR
Date:
6/27/2026
5
5555555
Quick, thorough, great staff.
Andrew
Wethersfield
CT
Date:
6/27/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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