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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
amazing service very polite and overall smooth process
Mario
Eagle Pass
TX
Date:
10/31/2026
5
5555555
Communication, clarity and simple process
Joel
Barberton
OH
Date:
10/31/2026
5
5555555
Korey's knowledge and professionalism was outstanding.
Ronald
Maineville
OH
Date:
10/31/2026
5
5555555
Very seemless, easy process.
Ronald
Mason
OH
Date:
10/31/2026
5
5555555
Excellent communication and overall experience
Jacob
Sartell
MN
Date:
10/31/2026
5
5555555
Communication every step of the way. I never had to ask for status - everything was updated through the app. If I *did* have further questions my loan officer and his team always answered my texts and/or emails promptly. It was truly the easiest financial transaction we've completed.
Matthew
Fort Worth
TX
Date:
10/31/2026
5
5555555
i did like some parts of the communication
John
Cottage Grove
MN
Date:
10/31/2026
5
5555555
Effective communication, timeliness, realistic expectations. Amazing! 10/10!!
Monaja
Milwaukee
WI
Date:
10/31/2026
5
5555555
Miranda went above and beyond during the whole process. Always made herself available to answer any questions and was always a pleasure to talk to from beginning to end! Very satisfied customer!
Kathy
Three Rivers
MA
Date:
10/31/2026
5
5555555
Professional service great advice and friendly staff
Tricia
Baltimore
MD
Date:
10/31/2026
5
5555555
Our experience was about 5 months total. Craig helped us every step of the way. He was patient and explained every situation that arose.
Richard
Franklin
TN
Date:
10/31/2026
5
5555555
Everyone was very helpful, professional, and friendly. They made the whole process smooth and easy. I really appreciate their excellent communication, patience, and support. It was a wonderful experience!
Addisalem
Vancouver
WA
Date:
10/31/2026
5
5555555
Tim was absolutely outstanding throughout the entire home-buying and closing process. I honestly couldn’t have asked for a better loan officer. He went above and beyond my expectations in every possible way. He was incredibly professional, knowledgeable, patient, responsive, and supportive. He took the time to explain every detail, answered all my questions promptly, and made sure I felt informed and confident at every step. What truly sets Tim apart is his dedication, attention to detail, and genuine commitment to helping his clients. Buying a home can be stressful, but Tim made the entire process smooth, organized, and much less overwhelming. He worked diligently to make sure everything was handled properly and that we successfully reached the closing. I am truly grateful for all his hard work and exceptional service. Tim is not just an excellent loan officer; he is someone who genuinely cares about his clients and takes pride in what he does. I would highly recommend Tim to anyone looking to purchase a home. He deserves the highest rating possible. Thank you, Tim, for making this such a wonderful experience!
Mona
Sacramento
CA
Date:
10/31/2026
5
5555555
a few things lack of communication with Donna Joe had to reach out to different people to get answer. We knew things before Donna. lack of communication about the furniture in the house, all was donated . this is the biggest concern . We own a house that we can not enter. wth is that! We are being charged a full month mortgage and we can't even get In . what rights do we have? You guys already cashed the 8200. Check I gave you, and we got a house we can not enter. I am extremely upset!
Carol
Dudley
MA
Date:
10/31/2026
5
5555555
our experienc was very awsome. any and all questions were answered no mater how many times we ask . quick on the replies and overall applicatio.
Megan
Holton
MI
Date:
10/31/2026
5
5555555
The team made our house buying experience smooth and stress free. Their professionalism and effective communicate was key to this wonderful decision. Each member of the team was understanding and very easy to work with, especially Ms. Carrie Bishop. She was truly fantastic!
Ashley
Hayden
AL
Date:
10/31/2026
5
5555555
He is very professional and ask for a lot of paperwork but overall he is brilliant
Vina
Basehor
KS
Date:
10/31/2026
5
5555555
Clear info every step of the way
Kevin
Loxahatchee
FL
Date:
10/31/2026
5
5555555
I was a nervous first time homebuyer as imaginable. Your team made this process so smooth and were always there to answer any questions I had. I heard buying a home would be the most stressful time of my life.. Not with your team! So grateful for the assistance & support I received throughout the entire process. Special shoutout to Steven, absolutely wonderful guy to communicate with. 10/10 recommend!
Sara
Bristol
CT
Date:
10/31/2026
5
5555555
Always available
Chad
Chicago
IL
Date:
10/31/2026
4
4444444
Lorna is very sweet and easy to work with . I always enjoy working with her
Virginia
Monticello
AR
Date:
10/31/2026
5
5555555
Johns team was very helpful and kept us in the loop throughout the whole process.
Craig
Barkhamsted
CT
Date:
10/31/2026
5
5555555
Mike, Gus, and the rest of the team were friendly, helpful, and always available. They moved quickly when needed, provided regular updates, and had an open line of communication making the whole process smooth and easy.
Whitney
Rocklin
CA
Date:
10/31/2026
5
5555555
Brian was helpful throughout the whole process. He was always available to answer questions and made the home buying process surprisingly easy. He was on top of all the documents and helped us navigate through some tougher circumstances when dealing with CHFA. I wish I could buy another house just to work with Brian again.
Kolten
Alamosa
CO
Date:
10/31/2026
5
5555555
Clear communication
Marc
Lancaster
PA
Date:
10/31/2026
5
5555555
speedy closing
David
Quaker Hill
CT
Date:
10/31/2026
5
5555555
Quick responses
William
Mooresville
NC
Date:
10/31/2026
5
5555555
Terra above and beyond any expectations I had a mortgage broker thank you Tara!!!
William
Evanston
WY
Date:
10/31/2026
5
5555555
Excellent customer care and support!!!
Machelle
Amarillo
TX
Date:
10/31/2026
5
5555555
Great job
Tammie
Chehalis
WA
Date:
10/31/2026
5
5555555
Sams a great guy and is easy to talk to and he's got all the answers
John
Bonita Springs
FL
Date:
10/31/2026
5
5555555
the process was so fast and smooth and everything was on time my closing date was never pushed everything went through fast, the process they use is very easy and simple as well
Madeline
Antioch
IL
Date:
10/31/2026
5
5555555
The loan process was a breeze. We had problems with Title and Tyrell explained things to me that others couldn't. She went out of her way to get answers and was on top of her game. She really went above and beyond for us.
Jill
Lakeside
OR
Date:
10/31/2026
5
5555555
Communication was the key. The team was higly proactive in achieving the goal.
Trevor
Phoenix
AZ
Date:
10/31/2026
4
4444444
The positive interactions with all the sayff to help us with our question.
Ed
Albert Lea
MN
Date:
10/31/2026
5
5555555
Ty was absolutely wonderful to work with and was spot on regarding communication and quick replies.
Angela
Annapolis
MD
Date:
10/31/2026
5
5555555
This is a very professional, attentive, and well-organized team. Thank you all, and keep up the great work—thanks for everything!
Gerardo
Maricopa
AZ
Date:
10/31/2026
5
5555555
Everyone communicated so well and made it all go as smooth ss possible!
Grant
Jenison
MI
Date:
10/31/2026
5
5555555
Juli answered all my questions. She helped me understand the process and what comes next. There's nothing she didn't know. I'm impressed by her knowledge. I trusted her with my financial situation. She's a super star!
Bonnie
Lakewood
CO
Date:
10/31/2026
5
5555555
Kelly answered all my questions and concerns about the buying process in a professional and timely manner. She was always available for reassurance when I became anxious about the process and fully explained the process so I knew exactly what to expect along the way.
Christine
Topeka
KS
Date:
10/31/2026
5
5555555
Brian found my dream house. He also did everything to make it a reality. He guided me through the entire process from start to closing.
Roger
Florence
CO
Date:
10/31/2026
5
5555555
The follow ups and customer service was excellent!
Pache
Hoover
AL
Date:
10/31/2026
5
5555555
Ashton Brooks provided outstanding service throughout our home-buying process. Ashton was professional, knowledgeable, and attentive, making sure we understood each step along the way. Communication was excellent, and Ashton was always responsive to our questions and concerns. The entire process was handled with care and professionalism, which gave us confidence and peace of mind during such an important financial decision. We truly appreciate Ashton’s dedication and commitment to helping us achieve our goal of purchasing a home. I would highly recommend Ashton Brooks to anyone looking for a dependable, knowledgeable, and exceptional loan officer.
Ricky
Fort Collins
CO
Date:
10/31/2026
5
5555555
Charlie went above and beyond to get everything done smoothly and efficiently. Very informative and responsive the through the entire process.
Derek
Lake Worth
FL
Date:
10/31/2026
5
5555555
Adeline Is always personable and goes out of her way for us! We just love her!
Zachary
Chattanooga
TN
Date:
10/31/2026
5
5555555
Yes excellent
Edgar
Eagle Pass
TX
Date:
10/31/2026
5
5555555
Regular communicatio, responsive, organized
Lynsay
Wilmington
NC
Date:
10/31/2026
5
5555555
Maggie and Ashton made this process extremely easy for us first time homebuyers. They answered any question at any moment. Got stuff done quickly. All while being very warm and welcoming. If i had to do this all again, I would choose them to assist.
Ian
Graham
NC
Date:
10/31/2026
5
5555555
The Heichel Team brought me in with open arms and never let go! The first few words I heard from them at that original phone call was "oh we got this!" and they never let that down. The work they do is incredible and I'm so appreciative of how hard they worked to make everything work for me! I'm so lucky to have got to work with them, they're amazing people, and they kept me in the loop EVERY step of the way! Look no further!!
Grayson
Spring Valley
MN
Date:
10/31/2026
5
5555555
Fast response! Able to answer all the questions We had. Best service thank you
Ngoc
Texarkana
TX
Date:
10/31/2026
5
5555555
Great communication
Janelle
Canby
OR
Date:
10/31/2026
5
5555555
Joe was very helpful and worked very diligently on our behalf. He always answered all our questions and made sure we had a good outcome.
Christi
Cottage Grove
MN
Date:
10/31/2026
5
5555555
The quick and hard work that was put in to getting us approved and in to our home.
Anastashia
Addison
AL
Date:
10/31/2026
5
5555555
I've been working with Miranda for about 2 years to get myself to where I needed to be to purchase my home . Throughout the whole process she was available if I needed her and she helped me create a plan to be able to complete the process and finally after almost 2 years I have been able to purchase my home. There were many ups and downs with the property I purchased but Miranda was right there with me through it all. I highly recommend Miranda!
Caitlin
Three Rivers
MA
Date:
10/31/2026
5
5555555
Lori and the team made all of the steps super easy and were always extremely approachaband supportive especially for a first time home buyer like myself .
Elliot
Norfolk
VA
Date:
10/31/2026
5
5555555
Christian was incredibly responsive and very helpful. As a first time homebuyer he made the process very easy!
Clinton
Washington
DC
Date:
10/31/2026
4
4444444
Matt was very transparent with us throughout the process and patient while we worked through our end of the transaction.
Elizabeth
Sudbury
MA
Date:
10/31/2026
5
5555555
Friendly and very knowledgeable staff.
Jonathan
Greenwood
SC
Date:
10/31/2026
5
5555555
Jason worked with us. He was so willing to help us get into our new home. Walked us through everything and answered all my questions about buying our first home. He was kind and never made me feel like this was impossible
Brandy
Lebanon Junction
KY
Date:
10/31/2026
5
5555555
Nate had great communication, he went out of his way to get things moving along as quickly as possible, and I love that he had weekly checkins with me. Also, compared to other lenders i've talked to he was more than willing to do whatever it takes to get me into my house! He also is very open to questions and concerns which is great because not a lot of lenders are.
Sabrina
Clearwater
FL
Date:
10/31/2026
5
5555555
Communication was on point!
Johnnie
Maricopa
AZ
Date:
10/31/2026
5
5555555
I was able to ask any question and get assistance with it. She had at a minimum weekly communication with it usually more often based on requirements and documentation needed. She explained each step and process making everything understandabl.
Thomas
Riverton
WY
Date:
10/31/2026
5
5555555
The full end to end experience, Rick was there for the whole way!
Jack
Black Diamond
WA
Date:
10/31/2026
5
5555555
quick great communication, honest, helps us through the entire process and an outstanding experienc!!
Dylan
Independence
MO
Date:
10/31/2026
5
5555555
The process was easy, and there was full transparency and trust building the entire time.
Zachary
Houston
TX
Date:
10/31/2026
5
5555555
Excellent communication and transparency throughout the process. Responsive to questions and patient. Took extra steps to resolve problems with the VA appraisal issues.
Jonathan
Fairhope
AL
Date:
10/31/2026
5
5555555
They are pretty good guys and they know what they do on this process
Efrain
Chicago
IL
Date:
10/31/2026
5
5555555
Michael made the process so simple and easy as it could be for a first time home buyer . communicative quick and direct with any questions and all around with the whole process .
Jesus
Avondale
AZ
Date:
10/31/2026
5
5555555
The whole team was amazing! I love that everyone made our account feel as important as it was to us. I loved the communication throughout the entire process and how quickly our questions were answered.
Arturo
Vincent
AL
Date:
10/31/2026
5
5555555
My exper was quick and painless, we even closed on the home early
Brent
Lexington
GA
Date:
10/31/2026
5
5555555
Very professional and friendly. Always answered every question and explained everything to us.
Diane
Franklin
IN
Date:
10/31/2026
5
5555555
He answered all our questions and was super helpful when I was struggling with the documentation types and even walked me through it in the phone, but never made me feel dumb and was so supportiv.
Ruby
Wellington
CO
Date:
10/31/2026
5
5555555
communications, efficiency, professionalism.
Mike
Hideout
UT
Date:
10/31/2026
5
5555555
Professional Quick responses and easy to understand communication.
Denise
Mooresville
NC
Date:
10/31/2026
5
5555555
Justin was easy to reach with questions and kept us informed every step of the way. I would happily refer family and friends to him.
KELLY
Buckeye
AZ
Date:
10/31/2026
5
5555555
pretty seem less process and communication was fantastic!
Timothy
Seffner
FL
Date:
10/31/2026
5
5555555
Such a professional operation! The entire peocess was skiith as silk.
James
Norcross
GA
Date:
10/31/2026
5
5555555
Troy was easy to communicate with. If you had any questions, he would answer you right away. He was easy to get into contact with. Troy was great to work with and I would recommend anyone who is looking for a home loan to contact him or the team. Thank you very much and I cannot wait to start my new chapter in my life with the Amazing house that we had purchased.
Ronald
Waxahachie
TX
Date:
10/31/2026
5
5555555
The kindness and knowledge made me feel secure in this life changing event! Thank you !!
Jennifer
Saint Joseph
MO
Date:
10/31/2026
5
5555555
Mackenzie and the team made the entire homebuying process smooth, easy, and stress free. Their excellent communication, professionalism, and attention to detail kept everything flowing seamlessly from start to finish. I truly appreciate their support and would highly recommend them.
Javari
Tega Cay
SC
Date:
10/31/2026
5
5555555
The communication throughout the entire process was outstanding! I worked with Catie the majority of the time, and she is hands down the BEST! From beginning to end, she was incredibly knowledgeable, responsive, patient, and genuinely invested in making sure we had the best experience possible. As first-time homebuyers, we had so many questions, and Catie always took the time to explain everything thoroughly and make sure we felt comfortable and confident every step of the way. She was always one step ahead, kept us informed, and made what could have been a stressful process feel incredibly smooth and seamless. You can truly tell she cares about her clients and takes pride in what she does. We couldn’t have asked for a better lender to guide us through such an important milestone. We are beyond grateful for Catie and would recommend her and the team to anyone looking to purchase a home!
Melissa
Phoenix
AZ
Date:
10/31/2026
5
5555555
Angela was great! Got to closing!
Robert
Virginia Beach
VA
Date:
10/31/2026
5
5555555
Great to work with Mark. He was responsible and responsive. Easy process with Mark. Even my broker said she was going to add him to her lender list of preferred lenders
Amy
Acworth
GA
Date:
10/31/2026
5
5555555
Quick response and making this a success
Thomas
Sugar Land
TX
Date:
10/31/2026
5
5555555
Ease of the process for a first-time home buyer. Great communication and help of understanding what i was agreeing to and signing every step of the way. Consistent updates as the process went on so I'd be on the same page.
Dakota
Millbrook
AL
Date:
10/31/2026
5
5555555
Marina is an excellent communicator. She was responsive, professional and an effective problem solver!
Melissa
Newburyport
MA
Date:
10/31/2026
5
5555555
Val is exactly what made it great
Zach
Kent
OH
Date:
10/31/2026
5
5555555
The entire team was wonderful. Great and clear communication. Helpful information. Educated advice. Timely responses. Friendly service. Overall excellent experience!
Catherine
Austin
TX
Date:
10/31/2026
5
5555555
Muy agradecido
Martin
Neptune
NJ
Date:
10/31/2026
5
5555555
Firm but not pushy reminders about documents that needed to be submitted or signed Very helpful and informative answering questions about my VA loan Took longer to close than anticipated but stuck in there with me and got me to the finish line?
Wendy
Fort Worth
TX
Date:
10/31/2026
5
5555555
Very timely. Answered our questions. Communication was the key Thanks
Nancy
Highland
IN
Date:
10/31/2026
5
5555555
Buying my first home was a daunting and overwhelming experience. Chris guided me through the process with patience and clarity. He was able to work around my schedule, available when I needed, and communicated clearly. He went above and beyond and I'm extremely grateful for all his help through one of the biggest things I'll ever do in my life.
Kimberly
Myrtle Creek
OR
Date:
10/31/2026
5
5555555
Thank you Lisa!
Monica
Santa Fe
NM
Date:
10/31/2026
5
5555555
Simple, Quick!
Vince
Pike Road
AL
Date:
10/31/2026
5
5555555
Scott made the home buying experience much smoother than I ever expected. His responsiveness and knowledge helped my wife and I buy our first home!
Cory
Portland
OR
Date:
10/31/2026
5
5555555
Lisa was attentive, informative and went above and beyond by walking me through each step and being available at a moments notice, I am very fortunate to have Lisa in my corner.
Carlos
Lake Worth
FL
Date:
10/31/2026
5
5555555
Lyndee and Carlee so organized and on top of all the details. Excellent communication with both of them.
Jane
Wanship
UT
Date:
10/31/2026
5
5555555
Frank was always knowledgeable, prompt and able to pivot when required to keep this process on track. His ability to listen and always guide was invaluable. Thank you Frank for bring professional and easy to witk with!
Robert
Crawford
GA
Date:
10/31/2026
5
5555555
The quick response and efficient closing needed for our purchase
Marvlynn
Mukwonago
WI
Date:
10/31/2026
5
5555555
The communication was great. I had no problems getting in contact when I needed to.
Riley
Byron
MN
Date:
10/31/2026

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers