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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Ben made the entire process fast and easy
Daniel J
Jackson
WI
Date:
2/7/2026
5
5555555
prompt communication very competive rate.
Joan
Columbia City
IN
Date:
2/7/2026
5
5555555
Chris was extremely helpful in explaining the whole Mortgage process since this was my first home-buying experience. He kept in touch all throughout and helped me get locked in at the best possible interest rate for me. I would definitely work with him again and send my friends and family to him!
Samantha
West Valley City
UT
Date:
2/7/2026
5
5555555
Kelly was fantastic. She jumped right in to get us the information we needed to purchase a home, and her communications were clear and consistent, which left us with little to no questions. Kelly and her team were a big part in making sure our home buying process was seamless.
Samantha
Topeka
KS
Date:
2/7/2026
5
5555555
Tara was very personable and the deal we made was a great one!
Cory Michael
Evanston
WY
Date:
2/7/2026
5
5555555
I had confidence in tbe the people I worked with and trusted their expertise . anytime I was unsure or needed help in this loan process they were there. I feel grateful for being able to complete my closing with ease and confidence.
Margaret Ann
Cedar Park
TX
Date:
2/7/2026
5
5555555
Chris explained every step and responded very quickly anytime I had a question. I would definitely recommend him and his team.
Shawn M
Myerstown
PA
Date:
2/7/2026
5
5555555
Everything was super smooth and communication was amazing!
Timothy
Pueblo
CO
Date:
2/7/2026
5
5555555
His communication was prompt, his demeanor on the phone was polite and informative - and he helped us with our home loan over the holiday!
Kevin
Milwaukie
OR
Date:
2/7/2026
5
5555555
Working with Tyson Walker was one of the best decisions we made during our homebuying journey. From the very beginning, Tyson was clear, patient, and incredibly knowledgeable. He took the time to walk us through every step, answered all of our questions with genuine care, and made sure we always understood our options. Tyson’s communication was exceptional — consistent updates, no surprises, and a level of professionalism that made the entire process feel smooth and stress-free. He didn’t just handle the numbers; he supported us through one of the biggest financial decisions of our lives. We’re grateful for his expertise and dedication. If you’re looking for a loan officer who truly goes above and beyond, Tyson is the person you want in your corner.
Blake
Yelm
WA
Date:
2/7/2026
5
5555555
Confident and Trust
Luis A
Enfield
CT
Date:
2/7/2026
5
5555555
Zach is knowledgable and easy to work with
Timothy Dean
Elm Springs
AR
Date:
2/7/2026
5
5555555
Very simple, and very straight forward. Doesn't feel like youre you're trying to upsell us, or screw us Over. Very easy from beginning to the end.
Zachary
Salt Lake City
UT
Date:
2/7/2026
5
5555555
lines of communication and ability to answer questions
Robert William
University Pl
WA
Date:
2/7/2026
5
5555555
Great experience be patient
Ashenafi Melkamu
Dumfries
VA
Date:
2/7/2026
5
5555555
Everyone I spoke with
Thomas F
Ohatchee
AL
Date:
2/7/2026
5
5555555
Promo , made the process easy
Oscar
Crown Point
IN
Date:
2/7/2026
5
5555555
Communication was great and stayed on top of things and very helpful with technical issues . Very nice and helpful people.
Savannah Leigh
Decatur
AL
Date:
2/7/2026
5
5555555
Aaron proactively reached out to me at the right time to discuss refinancing and provided thoughtful, well-informed recommendations throughout the process. He and his team were consistently responsive, professional, and clear in their communication. All questions were addressed promptly, which made the process smooth and low-stress. I appreciated their attention to detail and guidance from start to finish. I would highly recommend him to anyone considering a mortgage or refinance.
Joohan
Bolingbrook
IL
Date:
2/7/2026
5
5555555
Terry was very helpful in guiding me through the pre-approval process. The prompt responses made it very easy for me to provide all the necessary documents. I was well informed through every stage of this mortgage application approval through closing. A very smooth transaction.
Penny Jo
Lincoln
NE
Date:
2/7/2026
5
5555555
What made it great was the amazing team dedicated to making sure everything guys off hitch smoothly and with great timing! Because of the awesome team of staff we was able to get are home and the closing done with accuracy while making the experience for first home buyer as smooth and painless as possible!
Hunter C
Mount Vernon
OH
Date:
2/7/2026
5
5555555
Approachable. Answered questions as they came up.
Jose Alfredo
Romoland
CA
Date:
2/7/2026
5
5555555
Here’s a polished, professional revision that sounds smooth and natural: She is very smart and detail-oriented, and she demonstrated strong professional expertise in helping me throughout the entire mortgage application process. I am very satisfied with her fast and efficient work performance, which made my application experience easy and smooth.
Chiung Chen
Seattle
WA
Date:
2/7/2026
5
5555555
Communication was great!
Monica
Cantonment
FL
Date:
2/7/2026
5
5555555
communication was consistent and helpful. the entire team was very professional. I always knew where we were at in the process, there were no surprises, and it was incredibly painless throughout. i trusted Nathan and the team and never was in any doubt.
Daniel
Bryan
TX
Date:
2/7/2026
5
5555555
Daniel is the best! Responsive, understanding, informative, helpful and honest. I could not ask for a better person to put my families trust in.
Tyson
New Lisbon
WI
Date:
2/7/2026
5
5555555
Ben is Great and knowledgeable
Heather
Kansas City
MO
Date:
2/7/2026
5
5555555
Erin was quick to communicate and knowledgeable
Garrett
Rockingham
NC
Date:
2/7/2026
5
5555555
Nick was able to finish our loan in 15days after we were having troubles with other ones. He and his team did their absolute best and are the experts for getting loans. If he confirms to deliver, he will deliver it well before time.
Kalyani
Hayward
CA
Date:
2/7/2026
5
5555555
The whole process was fast and easy
Abel
Selma
CA
Date:
2/7/2026
5
5555555
The fact that she did everything that she could have done to help us refinance and get a lower mortgage payment.
Carlos J
Temple
TX
Date:
2/7/2026
5
5555555
Desiree and Marcy made the processs seemless
Lauren
Olive Hill
KY
Date:
2/7/2026
5
5555555
As a first-time homebuyer, Brad and his team were incredibly responsive and easy to reach throughout the entire process. They made communication simple and stress-free, and made the whole process easy to understand.
Michael
Riverview
FL
Date:
2/7/2026
5
5555555
Personalized care
Michael
Westerville
OH
Date:
2/7/2026
5
5555555
Dana had excellent customer service. The Fairway mortgage app was very helpful to stay on top of everything. Overall we are happy with the experience with purchasing this house.
Melissa Marie
Romoland
CA
Date:
2/7/2026
5
5555555
The process was very easy with Melissa . Great communication and very informative.
Brian Joseph
Greenwood
SC
Date:
2/7/2026
5
5555555
Jimmy was there for me every step of the way. He truly went above and beyond, taking the time to listen to my worries and making sure I felt completely confident moving forward with such a big decision.
Kimberly
Phoenix
AZ
Date:
2/7/2026
5
5555555
Xxxxxxxxxxx
Shannon
Manchester
CT
Date:
2/7/2026
5
5555555
Professional, knowledgeable and fast to respond to all questions. Great customer service.
Nancy Yvonne
Zebulon
NC
Date:
2/7/2026
5
5555555
Josh was always on top of things. He was great at communicating and incredibly helpful during the entire process.
Shenel
Weiser
ID
Date:
2/7/2026
5
5555555
Dan was always available to explain things and answer questions
Scott
Phoenix
AZ
Date:
2/7/2026
5
5555555
Juli did an excellent job communicating with us throughout the process. She was also excellent at explaining everything.
Rhonda K
Peoria
AZ
Date:
2/7/2026
5
5555555
Overall customer care.
Patrick Allen
Pittsburg
TX
Date:
2/7/2026
5
5555555
Provided me all the answer of my questions poliltely,
Sita
Reynoldsburg
OH
Date:
2/7/2026
5
5555555
Answered questions quickly and very informative. Extremely helpful in the process because I didn't know anything. Made the process run smoothly as possible.
Tony
Killeen
TX
Date:
2/7/2026
5
5555555
Fairway home connection team answered my questions/concerns, were prompt in responses at any time, and had my best interets in mind. They helped me through my unique situation in a timely, and easy process with clear steps.
Zachary
Columbus
OH
Date:
2/7/2026
5
5555555
Anna was so professional! Communicated everything so well and clear. She answered all questions anytime of the day, Highly recommend.
Shyanne
Emmett
ID
Date:
2/7/2026
5
5555555
The level of communication.
Alisia
Bisbee
AZ
Date:
2/7/2026
5
5555555
Kolby was amazing! He walked me through every step
Katelyn Morgan
Monroe
GA
Date:
2/7/2026
4
4444444
This was our 3rd mortgage with Mike--and we would definitely use him again!! Although there were some hiccups, he dealt with them all in a timely manner and smoothed everything out. He also has a great support staff! Kudos to Mike and his folks!!
Kent
Harrisburg
MO
Date:
2/7/2026
5
5555555
Quick response and helpful throughout process.
JAMES
Oakdale
MN
Date:
2/7/2026
5
5555555
Ricardo is an exceptional professional who went above and beyond to ensure a smooth and successful loan process. His dedication, expertise, and commitment to communication made all the difference in getting us to the finish line and closing our loan. From start to finish, Ricardo was in constant contact, addressing every question and concern with clarity and professionalism. He proactively helped resolve issues, provided thorough explanations, and conducted thorough research to present us with various loan options tailored to our needs. His ability to break down complex concepts into understandable terms and provide personalized guidance was invaluable. Ricardo’s tireless efforts and attention to detail ensured that our loan process was efficient, stress-free, and successful. We highly recommend Ricardo to anyone seeking a trusted and knowledgeable mortgage professional who will work tirelessly to deliver exceptional results.
Mathieu
Adamstown
MD
Date:
2/7/2026
5
5555555
Matt and his team are very pro active in getting you the best loan terms for your budget. Very responsive and easy to get all questions answered.
Theresa Conklin
Beverly Hills
FL
Date:
2/7/2026
5
5555555
We've had the pleasure of working with Toni not once, but twice. And each time she has been so pleasant, so responsive and so knowledgeable. We have been so blessed to have such a great Loan Officer who truly understands how VA loans work. I will recommend Toni to anyone, especially military from here on out!!!
Allison Hayley
Colorado Springs
CO
Date:
2/7/2026
5
5555555
Danielle was very helpful in explaining things and keeping me informed theoughout the process.
Sara
Belton
TX
Date:
2/7/2026
5
5555555
Nick was so fast to respond and went above an beyond to make the numbers work in our favor .
Cooper
Bountiful
UT
Date:
2/7/2026
5
5555555
Great communicatio and always trying the way to make the client happy .
Stanley
Chiefland
FL
Date:
2/7/2026
5
5555555
That I didn't need to do that much. I am very busy and specifically look for people that can handle things without needing much from me.
Monica C
Acton
MA
Date:
2/7/2026
5
5555555
The process was so very easy. I was informed all along the way.
Joyce I
Bend
OR
Date:
2/7/2026
5
5555555
The process was easy to turn In and sign docs . communication.
Debra
Ripley
TN
Date:
2/7/2026
5
5555555
The attentiveness from Bill and all his employees and the ease of esigning e-signing paperwork
Thelma Elaine
Indianapolis
IN
Date:
2/7/2026
5
5555555
You guys were able to get us approved when no one else could and that we were in our forever home thank you
Marty
White House
TN
Date:
2/7/2026
5
5555555
Kevin was absolutely great to work with. As a first time homebuyer he guided me through the process and made himself available for any questions i had. Top notch guy.
Chris
Cheyenne
WY
Date:
2/7/2026
5
5555555
Wonderful communication and he once again made this whole process seem less and so easy.
Melanie
Mount Pleasant
WI
Date:
2/7/2026
5
5555555
Professional, clear communication, fast response to questions
Haitham
Tucson
AZ
Date:
2/7/2026
5
5555555
Ryan was extremely responsive and amazing to work with would recommend him for sure.
Justin
Leawood
KS
Date:
2/7/2026
5
5555555
The whole process, from start to the end was remarkable. Great communication, fast process, and true to their word.
Jason
Bettendorf
IA
Date:
2/7/2026
5
5555555
Went quickly and efficiently
Nicholas
Summerville
SC
Date:
2/7/2026
5
5555555
Sean is great at what he does, always responsive and looking to get you the best rate he can find
Richard A
Baltimore
MD
Date:
2/7/2026
5
5555555
It was easy, and the advice we got was great
Samuel Ferguson
Camden
ME
Date:
2/7/2026
5
5555555
Quick response, pleasant and very knowledgeable employee. Wonderful staff.!
Teresa
Atmore
AL
Date:
2/7/2026
5
5555555
Mike was very knowledgeable. He answered all of our questions and helped us set up our loan to what works for us. Mike was also an excellent communicato, answering phone calls and emails promptly to help ensure the loan process went smoothey.
Brandon L
Lake Almanor
CA
Date:
2/7/2026
5
5555555
Communication was absolutely on point. You guys made it so easy for us. You were extremely quick with your responses and answered any questions I had. You went above and beyond to do everything to help us get this house
David
Glen Burnie
MD
Date:
2/7/2026
5
5555555
From the very first phone call to the closing and beyond Wendie handled everything and made me feel like I was her only client. Everything was seamless! This is the second time I've used Wendie to handle a mortgage for me and she's been a star both times!
Tracy
Trussville
AL
Date:
2/7/2026
5
5555555
Jay was great !!
Jeffrey L
Louisville
KY
Date:
2/7/2026
5
5555555
Chris and susan made this entire process very Eas easy and continuall comfortable. Chris was very transparent and communicative throughout the entire process.
Jonathan J
Virginia Beach
VA
Date:
2/7/2026
5
5555555
Overall, it was a great experience. James was extremely thorough throughout the entire process. As a first-time homebuyer, I was completely new to everything, but he made me feel confident and helped me truly understand each step along the way. He was always on top of things—I never had to worry about mistakes or paperwork. Everything was handled so professionally. I would highly recommend her to anyone. Plus, James is an absolute sweetheart and genuinely a great human.
Angelina
Stormville
NY
Date:
2/7/2026
5
5555555
Excellent communication with the entire team
Jonathan
Asheville
NC
Date:
2/7/2026
5
5555555
Shane walked me through the whole process. He answered all my questions very quickly. The process went very smoothly.
Chantel
Chippewa Falls
WI
Date:
2/7/2026
5
5555555
Great, personalized service.
David Paul
Coraopolis
PA
Date:
2/7/2026
5
5555555
The communication was amazing, and having someone that will explain every step along the way while you are making one of the biggest purchases in your life.
Grant
Benton
AR
Date:
2/7/2026
5
5555555
Fast response with questions asked. Loved that communication could be done through text/email since it's hard with work and a toddler to talk on the phone . Online portal to send paperwork was easy to use.
Meghan Kelsey
Port Neches
TX
Date:
2/7/2026
5
5555555
great communication and patienc, going the extra mile to get us into the home we wanted.
Mark
Crystal River
FL
Date:
2/7/2026
5
5555555
Availability to answer questions
Madelynn Kay
Bruceville
TX
Date:
2/7/2026
5
5555555
Matt was great at sharing information amd and always getting back to us in a timely manner
Michael
Date:
2/7/2026
5
5555555
very friendly, answered all questions as soon as she could, very thorough
Sydney
Lafayette
IN
Date:
2/7/2026
5
5555555
It was made very easy, all questions where explained Just very easy to get things done
Michael Patrick
Oak Ridge
TN
Date:
2/7/2026
5
5555555
Mike was on top of everything I never had a question that wasn't answered same day. Even my realtor was impressed with how quick Mike and his team were able to get things done. Great experience with buying my first home! Thank
Nichole
Belvidere
IL
Date:
2/7/2026
5
5555555
Geetesh is hands down the definition of someone who loves what they are doing and is in it to help people and make the process easy. Also, communication is great and I never had a problem or finished a conversation questioning anything.
Jeury
White Plains
MD
Date:
2/7/2026
5
5555555
Always attentive and available throughout the process, Diego is professional grade
Jose Alejandro
Brownsville
TX
Date:
2/7/2026
5
5555555
Jon and Vicky are so kind, helpful and professional. They were prompt in their responses, thorough and made everything very easy! The Title company was also very impressed and gave compliments. I will definitely reach out again when the time comes!
Emily
Meridian
ID
Date:
2/7/2026
5
5555555
Knowledgable, thorough and efficient. All of our questions were answered and we were provided with the reassurance we needed during a stressful process.
Donna G
Ocean View
DE
Date:
2/7/2026
5
5555555
He was always available for advice and was a great resource to my partner and I.
Jessica B
Moorhead
MN
Date:
2/7/2026
5
5555555
Jon and Shannon were super responsive and quick to get the process moving . They were super!
Phillip
San Dimas
CA
Date:
2/7/2026
5
5555555
The personal touch , I have never worked with someone that trully cared . This was my 7 closing on homes, and Cindy was the best far above anyone else. She was a joy to work with, she knows her business but most of all she gets to know her customers, thank you Cindy
Horacio S
Magnolia
DE
Date:
2/7/2026
5
5555555
Excellent customer service.. Anna & Vickie were very responsive to all our questions & concerns. They kept us abreast of what to expect throughout the entire process. This was our 2nd home purchase using their services & will happily use their services again.
David D
Eagle
ID
Date:
2/7/2026
5
5555555
What made it great was the team's hard work behind the scenes to make our somewhat niche financing scenario work for what we needed, along with their effecient communication & fast action to get us into the house we wanted!
Nathaniel David
Salt Lake Cty
UT
Date:
2/7/2026
5
5555555
francisco and the team were very helpful
Seth
Lavista
NE
Date:
2/7/2026
5
5555555
The great back and forth communications. Justin was constantly with me through the process of my purchase, even with the holidays. His team kept me on pace with my goals and guided me in places where I fell short in my own understandings. Thanks to all at BMG. Hope you are all well.
Drake Ryan
Raleigh
NC
Date:
2/7/2026
5
5555555
Great communication and made things easier for us.
Jorge
San Antonio
TX
Date:
2/7/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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