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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
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Josh was awesome ! He was always available to answer any questions or concern, and very helpful. I would definitely recommend him in the future.
Leticia
Cheyenne
WY
Date:
10/22/2026
5
5555555
Wonderful to work with. You made the processes seamless and easy.
Michele
Blue Springs
MO
Date:
10/22/2026
5
5555555
It was quick and easy she handled everything perfectly
William
Du Bois
PA
Date:
10/22/2026
5
5555555
Rob did a great job!
Rob
Henrico
VA
Date:
10/22/2026
5
5555555
You are all very kind and work to explain processes to new homebuyers. It was truly the difference for my partner and I when choosing you all as a mortgage lender!
John
Huntington
VT
Date:
10/22/2026
5
5555555
Very fast communication and easy to work with!
Carson
Columbia
IL
Date:
10/22/2026
5
5555555
Excellent communication. Pat was very knowledgeable and Nellie made all the steps very clear and easy to follow. I was also struck by the quick response times. They also went above and beyond when, after receiving my inital closing disclosure, I requested an additional program. They had an addendum ready to sign the same day.
Sean
Taylor
TX
Date:
10/22/2026
5
5555555
Tom always goes above and beyond. He has now helped me with two different home loans and I absolutely plan to work with him on my next one.
James
Phoenix
AZ
Date:
10/22/2026
5
5555555
These folks worked hard to get me just what I wanted
Dennis Paul
Gilford
NH
Date:
10/22/2026
5
5555555
Arianna was very knowledgeable and attentive! She took care of our every need and truly made it such a wonderful experience!
Brandon
White Oak
TX
Date:
10/22/2026
5
5555555
I had a fantastic experience working with Jake throughout the entire home-buying process! As first-time homebuyers, I knew the process could be overwhelming, but Jake made everything feel smooth and stress-free. His communication was excellent, and he was always quick to respond to our questions, provide updates, and explain each step along the way. One of the things I appreciated most was how efficient and organized everything was. I were able to close on our home in just three weeks, which could have been a stressful experience with such a quick turnaround. However, Jake stayed on top of everything and made sure the process moved along seamlessly. I truly appreciated his professionalism, responsiveness, and dedication to making sure I had a great experience. I couldn't have asked for a better lender to help us purchase our first home and would absolutely recommend Jake to anyone looking to buy a home!
Callie
Oregon City
OR
Date:
10/22/2026
5
5555555
Sue was very professional and easy to work with . She was patient with our questions and her answers were thorough . We enjoyed working with her .
Robbin
Avon
IN
Date:
10/22/2026
5
5555555
Bob was so easy to work with. He explained everything in detail and always asked if i had any questions. I am so glad i went with Bob and Fairway Home Mortgage! I truly couldnt be happier.
Donna
Blue River
WI
Date:
10/22/2026
5
5555555
Easy to work with and always willing to answer any questions we had.
Barry
Jennings
FL
Date:
10/22/2026
5
5555555
Sue was an excellent communicator. She was patient in explaining the paperwork to me. And thoroughly knows her job.
Michael
Avon
IN
Date:
10/22/2026
4
4444444
It seemed like my loan was dropped towards the end of the process. Communication kind of stopped. I was asked to sign papers that were not correct.
Marketa
Charlotte
NC
Date:
10/22/2026
5
5555555
Roman was incredibly supportive, always responded faster than expected and explained everything.
Danny
Tucson
AZ
Date:
10/22/2026
5
5555555
The timely updates along with resolutions to move fwd
Huy
Minneapolis
Minnesota
Date:
10/22/2026
4
4444444
Not everything went well
Hollis
Desoto
TX
Date:
10/22/2026
5
5555555
As a first-time home buyer, the entire process can feel a bit overwhelming, but Aaron made it remarkably smooth and easy. He was always prompt, incredibly easy to reach, and quick to respond whenever I had questions. His deep knowledge of the process gave me great confidence, and I especially appreciated how well I was kept up to date with every status and milestone along the way.
Christian
Chino
CA
Date:
10/22/2026
5
5555555
Kyle was always available to help us through the process.
Rebecca
Fruita
CO
Date:
10/22/2026
5
5555555
You made the process fast and efficient.
Gerald
Inver Grove Heights
MN
Date:
10/22/2026
4
4444444
Everyone was very professional and positive but the system became very complicated.
John
Hope
ME
Date:
10/22/2026
5
5555555
communication was on point
Hannah
North Canton
OH
Date:
10/22/2026
4
4444444
The esigns weere very easy to sign and very convenient.
Mitzi
Mason
OH
Date:
10/22/2026
5
5555555
You guys made everything so easy, communicated everytging so clearly. we had no idea what we were doing and you helped us everystep of the way.
Kimberly
Salt Lake City
UT
Date:
10/22/2026
5
5555555
Burt was always accessible and very detailed during the entire process.
Todd
North Ogden
UT
Date:
10/22/2026
5
5555555
Sean was incredibly responsive and generous with his time explaining things to us. Much appreciated!
Evita
Princeton
MA
Date:
10/22/2026
4
4444444
Having to go back and forth several times and send same information over and over again
Michael
Georgetown
TX
Date:
10/22/2026
5
5555555
Laura did an excellent job, communication and customer service was great! My client was extremely happy with Laura and her team
Jose
Temple
TX
Date:
10/22/2026
5
5555555
Process was clear and any questions were answered quckly!
Patrick
Swanville
ME
Date:
10/22/2026
5
5555555
Audrey was amazing to work with always answered any questions we had. Made herself available anytime we needed her
Nathan
Amarillo
TX
Date:
10/22/2026
5
5555555
Thank you for your Great assistance.
Ramon
San Francisco
CA
Date:
10/22/2026
5
5555555
Working with Laura Franks & her team especially Tamura Young, was an absolute masterclass in professionalism, transparency, and elite customer service. From day one, she was completely on top of our file communicating even during her vacation days, ensuring that every calculation, credit, and disclosure was executed flawlessly. When complications arose with competing offers and shifting builder timelines, Laura stood firmly in our corner. She protected our interests, guided us patiently through complex mortgage math, and ultimately helped us secure a phenomenal interest rate lock with zero net points out of pocket. She actively listened to our financial priorities and even proactively fast-tracked our official Closing Disclosure through underwriting early to guarantee a completely stress-free signing day. Laura went far above and beyond the duties of a typical loan officer; she was a true advocate and partner for our family during this milestone purchase. If you want a lender who combines deep industry expertise with genuine care, look no further than Laura Franks. We are incredibly grateful for her dedication and give her our absolute highest recommendation!
ANIL
Temple
TX
Date:
10/22/2026
5
5555555
Working with Jon was extreamly smooth and he was very available to answer any questions we had.
Tyler
Canby
OR
Date:
10/22/2026
5
5555555
I couldn’t have asked for better! They were amazing throughout the entire process, always patient, helpful, and willing to answer all my questions. They truly made everything so much easier and less stressful. I’m so grateful for all their help and would definitely recommend them to anyone!
Camren
Cozad
NE
Date:
10/22/2026
5
5555555
Vihn went above and beyond securing us an incredible outcome- way beyond what we expected given this economy! His knowledge and efforts on our behalf made us feel like VIPs!
Hannah
Brentwood
MO
Date:
10/22/2026
5
5555555
Victoria and her team were a pleasure to work with. As first time home buyers, we didn't know what to expect but the process was as stress free as possible.
Hollice
Warm Springs
GA
Date:
10/22/2026
5
5555555
This is the 5th or 6th time I have used Steve. In addition to his high accumen and professionalism, he adds an element and level of service that makes the engagement very personal, high touch, and exceeding our expectation.
William
Naples
FL
Date:
10/22/2026
5
5555555
The snag with the non QM
Elizabeth
Whitestown
IN
Date:
10/22/2026
5
5555555
Great communication and clear, pratical advice
Charles
Leander
TX
Date:
10/22/2026
5
5555555
Gina and Jennifer and her group worked quickly, and even when we needed answers right away they are able to answer them even on weekends. Extra Mile!
Raegan
Gladstone
MO
Date:
10/22/2026
5
5555555
Good communication things went smoothly and she put up with my
John
Cloverdale
IN
Date:
10/22/2026
5
5555555
Stayed on top of everything and kept us well informed and prepared for everything
Roger
Sun City West
AZ
Date:
10/22/2026
5
5555555
Walk us through every step with great explanations and support
Francisco
Princeton
NJ
Date:
10/22/2026
5
5555555
Timely communications, process/procedure explained very well and implemented flawlessly, friendly and professional.
MICHAEL
Lebanon
NJ
Date:
10/22/2026
5
5555555
CJ knows what he is doing and knows how to get things done while taking care of his clients. By far the best Mortgage guy we have ever used.
Ryan
Fruit Heights
UT
Date:
10/22/2026
5
5555555
Don had solutions to our loan needs for both our homes . Don kept us well informed all through the process !
Therese
Mchenry
IL
Date:
10/22/2026
4
4444444
bank has requested multiple documents and Suzie helped to sort out and responded to bank
Sharada
Bynum
TX
Date:
10/22/2026
5
5555555
Very easy to follow proc
Gabriel
Austin
TX
Date:
10/22/2026
4
4444444
Made the whole process quick and easy!
Estephany
Lincoln
AR
Date:
10/22/2026
5
5555555
Easy to work
Karl
Banner Elk
NC
Date:
10/22/2026
5
5555555
Whole process was pretty seamless loved the availability of the team the quick responses
Joshua
Lacey
WA
Date:
10/22/2026
5
5555555
Communication was great
Shane
Pendleton
IN
Date:
10/22/2026
4
4444444
good communication with the entire team throughout the process
Sean
San Francisco
CA
Date:
10/22/2026
5
5555555
Very friendly, helpful and knowledgeable. Responded in a very timely manne and tons.
Leigh
Vail
AZ
Date:
10/22/2026
5
5555555
Highly recommend Brad for an exceptional experience
Margaret
Medway
MA
Date:
10/22/2026
5
5555555
Lori is an absolute professional in every way she makes the entire process incredibly easy and straightforward we have used her in the past and will continue to use her services in the future
Amanda
Green Cove Springs
FL
Date:
10/22/2026
5
5555555
She's helpful and patient and answers questions
Ola
Muncie
IN
Date:
10/22/2026
5
5555555
Everything was great.
Zoribel
Temple
TX
Date:
10/22/2026
5
5555555
Great communication! Friendly.
Savallah
Terrebonne
OR
Date:
10/22/2026
5
5555555
Communication was clear. Process was without issue. The follow up after closing was much appreciated.
Jessica
Chicago
IL
Date:
10/22/2026
5
5555555
Christie was extremely helpful walking me through the loan process. She was very knowledgeable about my different options and took the time to explain them to me. I would refer her services if anyone asked me for a reference.
Elizabeth
Wendell
NC
Date:
10/22/2026
5
5555555
Quick responses from team
Sophia
Cuyahoga Falls
OH
Date:
10/22/2026
5
5555555
Jaime was Constantly on the ball making sure everything got done. All requests were answered super quickly and I can't recommend her enough. She was against all odds able to get us a loan
Blade
Muncie
IN
Date:
10/22/2026
5
5555555
I cannot say enough great things about my experience working with her! She consistently went above and beyond to make sure I felt supported and informed throughout the entire process. Her communication was always open, honest, and timely. She took the time to explain anything I didn’t understand and made sure I felt comfortable every step of the way. She was extremely attentive and quick to address any questions or issues that came up, always going the extra mile to find a solution. Her patience, dedication, and genuine care made what could have been a stressful process so much easier. I truly appreciate everything she did for me and would highly recommend her to anyone looking for an exceptional lender!
Joan
Newport
NC
Date:
10/22/2026
5
5555555
Everyone was easy to work and made me trust their advice with good explanations when I had compliments & concerns.
Anthony C
Aurora
CO
Date:
10/22/2026
5
5555555
The whole experience was smooth and the communication was fast and clear. Overall you made the processes seem possibl.
Bernardo
San Diego
CA
Date:
10/22/2026
5
5555555
Everything was awesome the time the attention. The phone calls the calling back. The emails very, very happy with everything you guys have done for us
Stacy
Springfield
MA
Date:
10/22/2026
5
5555555
I had an absolutely amazing experience working with Raquel Alvarez throughout the process of purchasing my first home! What made my experience truly GREAT was her professionalism, dedication, patience, and genuine care for me as a client. Buying a home is a huge milestone, and Raquel went above and beyond to make the entire process as smooth and stress-free as possible. She was always available to answer my questions, explain everything clearly, and make sure I felt confident every step of the way. What I appreciated most was that Raquel treated me like more than just another client. She genuinely cared about helping me achieve my goal of becoming a homeowner. Her hard work, attention to detail, and commitment never went unnoticed. As a first-time homebuyer and military veteran, reaching this milestone means so much to me, and I’m incredibly grateful that Raquel was part of this journey. Thank you, Raquel, for your outstanding service, patience, and dedication to making my dream of homeownership a reality! I couldn’t have asked for a better experience, and I would highly recommend her to anyone looking to purchase a home. 10/10 experience!
Angel
Blythe
CA
Date:
10/22/2026
5
5555555
Becky was great! She was so accommodating and did a wonderful job getting us an affordable rate. Thanks, Becky!
Brian Dyson
Date:
10/22/2026
5
5555555
John and his team was always there to assist you in anyway, answer your questions, assisted with docs and always very plesant and eager to help.
Elizabeth
Bel Air
MD
Date:
10/22/2026
5
5555555
Very informative, quick response times, knowledgeable.
Erin
Mills
WY
Date:
10/22/2026
5
5555555
5.0 Stars!
Angel
Date:
10/22/2026
5
5555555
Great experience! Jacob was a tremendous help during the process of buying our first home!
Erin
Date:
10/22/2026
5
5555555
Sharmain is the best! I’ve done two mortgages and a refinance with her now and she always makes the process so easy!
Lauren Cartmill
Date:
10/21/2026
5
5555555
Tammy was very knowleagble and gave info before i even needed to ask
Keith
Atoka
TN
Date:
10/21/2026
5
5555555
Clay, made it a great experience for us. He walked us through everything, answered all of our questions. And as first time home buyers, there we're a lot. He made himself available to us anytime day or night. He made sure that we were getting the best of everything that he could. When things started to get stressful he reassured us that everything was going to be okay, and did what he could do to take on some of the stress for us. Can't thank him enough for all that he done and still is doing for us.
Christopher
Lancaster
SC
Date:
10/21/2026
5
5555555
Bob met my desire to keep the exprrience low stress and not rushed
Ronald Alan
Boulder
CO
Date:
10/21/2026
5
5555555
What sets this team apart from others is primarily that we never had to wonder what was coming next. We were kept very informed of what processes were being completed, when we needed to provide information, and what was coming next (what to watch for via email etc.)
Keith
Marshfield
MO
Date:
10/21/2026
5
5555555
Excellent communication.
Nathaniel
Tampa
FL
Date:
10/21/2026
5
5555555
Great communication and always answering questions that I had
Riley
Flower Mound
TX
Date:
10/21/2026
5
5555555
From start to finish of my loan exprerience, Francesco did any exceptional job to complete and explain all documents and requests.
Roy
Elmhurst
IL
Date:
10/21/2026
5
5555555
Sharmain was incredibly patient as I asked a lot of questions trying to understand the process of getting a loan. She not only explained things in a way that I could understand but she gave options and suggestions through the entire process. She is very friendly and highly professional. I would not only work with her again, but I would recommend her to friends and family.
Christine Enga
Date:
10/21/2026
5
5555555
Carrie was always available by call or email to answer any questions that I had. She prepared excel sheets to help visualize different scenarios and made it very easy to understand.
Cameron
Nampa
ID
Date:
10/21/2026
5
5555555
Great communication and kept me informed.
Karl
Marietta
GA
Date:
10/21/2026
5
5555555
Good and timely communication 😀😀
Jeffrey
Milwaukie
OR
Date:
10/21/2026
5
5555555
Benjamin was always bailable and we felt that he had our best interests in mind.
Marcus
St George
UT
Date:
10/21/2026
5
5555555
Ian Mills made my homebuying experience smooth and stress-free. He was knowledgeable, responsive, and always willing to answer my questions. I truly appreciate his help and highly recommend him!
Quinn
Maylene
AL
Date:
10/21/2026
5
5555555
This is the second home loan we’ve done through Linda, and we couldn’t be happier! She makes the entire process so smooth and takes care of all the little details so we don’t have to worry about a thing. She is incredibly professional, and her entire team is absolutely amazing, helpful, and supportive every step of the way! We always recommend Linda to anyone looking for a home loan because we know they’ll be in great hands! Thank you again, Linda, Jackie, and Bailey, for everything you did to help us purchase our forever home!
Kayla and Jim
Date:
10/21/2026
5
5555555
Knowledgeable, timely responses, wonderful customer service and friendly.
Debra
Houston
TX
Date:
10/21/2026
5
5555555
Kelly is very knowledgeable and explains the process well. She is patient with questions and very personable. Her team is equally as pleasant to work with.
Kami Coots
Date:
10/21/2026
5
5555555
Kelly is very knowledgeable and explains the process well. She is patient with questions and very personable. Her team is equally as pleasant to work with.
Kami
Spring
TX
Date:
10/21/2026
5
5555555
Jo and team kept us fully informed and helped us with understanding the whole process from start to finish! Their AI portal is top notch and their team full present and always ready to help! This was the most efficient, seamless and solid home purchase we have been through and I have Jo and her team to thank for that!
Constance
Hermon
ME
Date:
10/21/2026
5
5555555
Communication was on time and kept me informed of what was going on and what was needed.
Thomas
Largo
FL
Date:
10/21/2026
5
5555555
Despite our needing mutliple approvals and changes....Michelle and her team continued to provide excellent service despite at times maybe doubting if a deal would ever actually close
Raymond
Damascus
OR
Date:
10/21/2026
5
5555555
Kyle was very attentive, emails, texts, explanations of process, prompt & friendly.
Bernadette
Grand Junction
CO
Date:
10/21/2026
5
5555555
Chris was very helpful and communicative.
Nathan
Gresham
OR
Date:
10/21/2026
5
5555555
He always kept me in the loop and made me feel valued as a client
Timothy
Lewisberry
PA
Date:
10/21/2026
5
5555555
The best
Shayne Yasin
Date:
10/21/2026

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers