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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Friendliness and responsiveness were great
Andria
Saint Louis
MO
Date:
2/17/2026
5
5555555
How helpful, caring, all the things she was! Was abs amazing all & all! :)
Mckayla M
Little Falls
MN
Date:
2/17/2026
5
5555555
The speed and communication. It took two weeks from offer to close, which was insanely fast. The whole time Joan's team was prompt and knowledgeable in all aspects.
Brett William
Deforest
WI
Date:
2/17/2026
5
5555555
He was very communicative . Took time to ensure I was aware and understood things
Tarsha
Tampa
FL
Date:
2/17/2026
5
5555555
Alisa! Very explanatory and easy to connect with . Really appreciate the personalization of the process
Michelle
Orange
TX
Date:
2/17/2026
5
5555555
Nathan was knowledgeable on various types of loans. He identified that this was a rural property on the front end, which saved us from encountering unexpected surprises down the road during underwriting. Time to close was good, also!
Katelyn
Dyer
AR
Date:
2/17/2026
5
5555555
Jeremy was very helpful throughout the lending process. I especially enjoed the update emails letting us know the best way to keep our application on track.
Elizabeth L
Conway
AR
Date:
2/17/2026
5
5555555
Tim was wonderful to work with. He was easy to communicate with and very knowledgeable.
Carly
Perry
KS
Date:
2/17/2026
4
4444444
Fast approval and through explanations
Gary
Covington
GA
Date:
2/17/2026
5
5555555
I absolutely loved how audrey Did not give up on trying to make it all work out for us, it was challenging but she always problem solved and worked with us every step of the way, she was truly on the ball & made it happen.
Tania
Amarillo
TX
Date:
2/17/2026
5
5555555
Kevin Ferguson made this a truly outstanding experience from start to finish. He was consistently kind, patient, and highly professional. His depth of knowledge and experience was evident in every step, he explained complex mortgage details clearly and made sure we felt informed and comfortable with each decision. He was meticulous with documentation and timelines, extremely responsive, and always easy to reach when questions came up. Beyond his technical expertise, his friendly and reassuring approach reduced a lot of stress during the process. I’m genuinely grateful for his guidance and would highly recommend him to anyone seeking mortgage services.
Tugba
Edgewater
MD
Date:
2/17/2026
5
5555555
The efficiency
Katherine
New Whiteland
IN
Date:
2/17/2026
5
5555555
Everyone was so friendly and easy to work with. I felt like they all communicated well and kept us in the loop. They explained everything to us in great detail and made sure we felt comfortable every step of the process.
Kelli
Scottsboro
AL
Date:
2/17/2026
4
4444444
Oooooooooooooooo
William
Saint Cloud
MN
Date:
2/17/2026
5
5555555
Trustworthy, thorough, accessible... y'all are the best.
Hailey
Chapel Hill
NC
Date:
2/17/2026
5
5555555
Great communication, fast responses and helpful information
Peter
Lakeland
FL
Date:
2/17/2026
5
5555555
Kristy is helpful, friendly, responsive, and efficient. This is the 5th Time we have worked with Kristy and she has been amazing every time.
Jacob M
Boise
ID
Date:
2/17/2026
5
5555555
Everything was so easy to understand. Gail and her team were so helpful through the whole process and were on top of everything. I know buying a home can be stressful but they made this process as stress free as possible.
Alejandro Jorge
Houston
TX
Date:
2/17/2026
5
5555555
I think the hardest part was trying to do this long distance b/c of the time difference. Having to wire everything over was a little challenging as well. Ericka did a great job answering our questions, although it appeared there was missed communications with her and the team. By this, I mean we were asked to provide information or signatures that were already completed. Otherwise, our experience was outstanding. We enjoyed working with Ericka.
Pamela Marie Puanani
Kent
WA
Date:
2/17/2026
5
5555555
Ericka was a pleaseure to work with. She's very knowledgeable and available
Jody J
Kent
WA
Date:
2/17/2026
5
5555555
The entire team made this a very smooth and pleasant experience
Omar
Laveen
AZ
Date:
2/17/2026
5
5555555
Great communication, easy to work with.
Allie
Sioux Falls
SD
Date:
2/17/2026
5
5555555
Shelly and Jessica truly made this process feel smooth and manageable during a very meaningful time in my life. They were patient, kind, and always quick to respond, which gave me so much peace of mind. John, my loan officer, was incredible - supportive, knowledgeable, and genuinely cared about helping me succeed. This wasn't just a transaction for me; it was a huge life milestone, and i'm so grateful to this team for being part of it.
Ashley Kay
Wetumpka
AL
Date:
2/17/2026
5
5555555
Our experience was excellent working with Natalya and her team made it extremely easy. She answered all of our questions immediately she gave us all kinds of options on how to go about with purchasing and percentage rates. It was easy and effortless and it was a very smooth process from beginning to end it was very nice knowing that we had someone to direct us what happened many options and we were able to close in a timely manner. I would definitely recommend Natalya Hill and her team to anyone sincerely the Palmer's.
David Robert
Clayton
NC
Date:
2/17/2026
5
5555555
Michael and his team went over and beyond to get me into my new home. My husband was the only one on the loan at first, then he passed away. The Fairway team worked tirelessly with the builder to get me qualified on short notice and even sent a care packet for me and the kids. Even though we were conducting business, they treated me like family and as of 1/21/2026, I signed the papers for my new home
Raymeshia
Smithfield
NC
Date:
2/17/2026
5
5555555
The professional and experienced staff made the refinance process very easy!!
Anthony
Fairfax Station
VA
Date:
2/17/2026
5
5555555
Denee was great, everything went smooth & she ensured I was closed quickly. Very quick, very efficient .
Mykeyah J
Baton Rouge
LA
Date:
2/17/2026
5
5555555
Kept me in the loop and responded to my wishses
Randal W
Longmont
CO
Date:
2/17/2026
5
5555555
Very good experience. Becky is a pleasure to work with.
James
The Woodlands
TX
Date:
2/17/2026
5
5555555
Jerry and his team made buying my first house a much easier experience . There to answer any of my questions and making sure all information was relevant and up to date. Could not be happier with the service provided .
Trevor E.
Lindenwold
NJ
Date:
2/17/2026
4
4444444
Too many times we had to supply banking information that had already been provided. The people/staff was vey positive and helpful as we proceeded in the home buying process!
Eugene M
Baltimore
MD
Date:
2/17/2026
5
5555555
Andy did a great job dealing with my complicated loan issues.
Deborah D
Blue Springs
MO
Date:
2/17/2026
5
5555555
Good communication and friendly service!
Jean-Paul
Omaha
NE
Date:
2/17/2026
5
5555555
The whole process went very smooth, we will definitely recommend Holly for home purchasing services.
Steven E
Miami
AZ
Date:
2/17/2026
5
5555555
0123456789
Chad Frederick
Woodinville
WA
Date:
2/17/2026
5
5555555
Justin is knowledgeable and articulate when explaining complicated issues and topics I fully trust that he does try and get us the best deal
Samantha Barber
Hilliard
OH
Date:
2/17/2026
5
5555555
Fast, friendly, and professional. Made closing effortless for us.
Kenneth W
Chesterfield
MO
Date:
2/17/2026
5
5555555
Luis and his team are diligent, timely and efficient with their work. Made the entire process easy and quick. this is our second time working with him and if we ever decide to move again, he will be our guy!
Myriam
Elmhurst
IL
Date:
2/17/2026
5
5555555
This is the second time I have used Dana's services as I used her in my initial loan purchase of a house and now for the refi. She is easy to get along with and explains the process thoroughly and makes it painless.
Jon
Hesperia
CA
Date:
2/17/2026
5
5555555
Morgan was very informative and able to answer any question I had about the options available to me for my home refinance!
Andrew
Surprise
AZ
Date:
2/17/2026
5
5555555
Everyone at fairview is quick to respond and provide good insight. Very helpful team
Jacob
Palatine
IL
Date:
2/17/2026
5
5555555
Constant communication. Keeping my wife and I informed on every turn and lane that was needed to make this purchase succesful. Christian knows his stuff and can make it happen and that I why I always go back to him time and Time again. Over delivers everytime. Thank you
Joshua
Bakersfield
CA
Date:
2/17/2026
5
5555555
Ashlee was so patient with me as I wanted to understand everything. She made me feel confident and comfortable through the whole process. She was so easy to talk to, helpful, and full of great energy. Thanks so much!
Naomi Florence Katel
Midvale
UT
Date:
2/17/2026
5
5555555
Easy and very good communication!
Justin
Milwaukee
WI
Date:
2/17/2026
5
5555555
I've worked with Mike a while now and he always makes it work for us
Collin
Pueblo
CO
Date:
2/17/2026
5
5555555
We had a great experience with Micheal Rodriguez and Fairway Homes The process was efficient, timely.
Carlos A
North Las Vegas
NV
Date:
2/17/2026
5
5555555
Clear communication from start to finish. Everything was made super easy for us. Thank you very much!
Gavin Cole
Peculiar
MO
Date:
2/17/2026
5
5555555
Very responsive and patient with my many questions.
Corey Allen
Johnstown
CO
Date:
2/17/2026
5
5555555
Ann Massey is very knowledgeable, had personal knowledge of the area, was available to answer questions, and had competitive offerings. The Fairway website was also very well organized and kept things moving forward.
Aaron T
Port Saint Joe
FL
Date:
2/17/2026
5
5555555
I cannot recommend my mortgage lender highly enough. From start to finish, he demonstrated exceptional patience, professionalism, and genuine care. He took the time to thoroughly explain every step of the mortgage process, ensuring I fully understood my options and felt confident in my decisions. What truly sets him apart is his ability to establish trust. He never made me feel rushed or pressured—instead, he focused on educating me as a buyer and empowering me with knowledge. He was always available to answer questions, no matter how small, and consistently provided clear, honest, and informative guidance. His friendly demeanor, attention to detail, and commitment to excellence made what could have been a stressful process feel smooth and manageable. It’s rare to find someone who combines expertise with such outstanding customer care. If you’re looking for a mortgage lender who is trustworthy, informative, professional, and truly invested in your success, I would recommend him without hesitation.
Stephen Roger
Magnolia
NC
Date:
2/17/2026
5
5555555
From the very first phone call to the day we signed Tim keep us up to date . Very fast response time. Even sacrificed his evening and weekends to help us buy our dream home. We couldn't ask for a better guide in this process !
Luis Angel
Kansas City
MO
Date:
2/17/2026
5
5555555
She was on top of things and communicated quickly to all of our questions and needs.
Vern
Aurora
CO
Date:
2/17/2026
5
5555555
Your team guides us through the whole mortgage process and we are confident that everything is done accurately and we don't have to worry about a thing. If there are any hurdles to get over during the process, you help us figure out a solution and get it done. Thanks to your team.
Ronald L
Escondido
CA
Date:
2/17/2026
5
5555555
Constant communication and always updated me on what needs to be done.
Curtis
Indianapolis
IN
Date:
2/17/2026
5
5555555
Mel was so easy to comminicate with and made the entire process pain free. I trust her with all my financial support and portfolio! She is a true professional who really cafes and it show!
Jazmine Isis
Wasilla
AK
Date:
2/17/2026
5
5555555
Zach is very knowledgeable and very responsive, he made what is a very stressful proccess very easy!
Scott Michael
Chesapeake
VA
Date:
2/17/2026
5
5555555
Fast processing, Transperent, Clear instructions, Good work Tanja and Kevin.
Deekshith
Jarrell
TX
Date:
2/17/2026
5
5555555
Quick, obvious experience and knew what he was doing
Nicholas
Manchester
NH
Date:
2/17/2026
5
5555555
Working with Lori was an absolute pleasure from start to finish. She was knowledgeable, responsive, and incredibly patient throughout the entire process. Lori took the time to explain every step clearly, answered all of our questions quickly, and made what can often feel stressful seem smooth and manageable. Her communication was consistent, her professionalism stood out, and we always felt like we were in good hands. She truly cares about her clients and goes above and beyond to make sure everything stays on track. I highly recommend Lori to anyone looking for a lender who is reliable, thorough, and genuinely committed to helping you succeed. An outstanding experience all around!
Robert L
San Tan Valley
AZ
Date:
2/17/2026
5
5555555
Effective and timely communication!
Micah T
Greensboro
GA
Date:
2/17/2026
5
5555555
Emails for the documents needed for the loan flowed smoothly. An email to acknowledge receipt of documents was appreciated. The checklists for what was needed and how to find information from IRS for the laon application. Your team is very knowledgeable.
Mark Luther
Prince Frederick
MD
Date:
2/17/2026
5
5555555
Denee was amazing every step of the way she made it so easy!!
Jarred
Greenwell Springs
LA
Date:
2/17/2026
5
5555555
Very easy to contact. Always available to explain things. Followed through and very friendly
Jodi Mattes
Elk Grove
CA
Date:
2/17/2026
5
5555555
Caleb worked very hard to secure our loans and insure we made our move to our new home as easy as possible.
Charles Ronnie
Villa Rica
GA
Date:
2/17/2026
5
5555555
Excellent communication and flexibility as I neede to make changes
Tricia Colleen
Hobart
IN
Date:
2/17/2026
5
5555555
Chad always answered the phone, and resolved issues in a timely manner--
Charles
Butler
PA
Date:
2/17/2026
5
5555555
Personal contact. Quick, professional, accurate responses.
John
Westborough
MA
Date:
2/17/2026
5
5555555
Very communicative, patient, and good at explaining things to new buyers. Matt did an excellent job!
Madelyne
Kansas City
MO
Date:
2/17/2026
5
5555555
This was not my first time working with Nick and he's always been great! I really have appreciated how he's made himself available after normal work hours to accommodate for my work schedule. Thank you Nick!
Michael R
Marietta
GA
Date:
2/17/2026
5
5555555
always available with great response timing. Always there to guide us through any questions we had.
Robert
Topeka
KS
Date:
2/17/2026
5
5555555
Todd and his team made what could have been a stressful process incredibly easy. He was always quick to respond, explained everything in a way we could understand, and kept things moving seamlessly. As first-time homebuyers, we felt confident and well taken care of the entire time!
Shelby Grace
Peculiar
MO
Date:
2/17/2026
5
5555555
Great and timely communication from Chad Jones.
Anthony
Norton
OH
Date:
2/17/2026
5
5555555
Tim and the team explain everything really well, and are extremely communicative so we knew exactly what was happening in the process.
Kara
Fishers
IN
Date:
2/17/2026
5
5555555
A. Clear explanations B. Clear goals C. A head of the game in timing, knowing what comes next. D. Very supportive throughout the whole process.
Thomas R
Caldwell
ID
Date:
2/17/2026
5
5555555
Chris and Lindsey were extremely helpful with all of our questions
Molly M
Mansfield
OH
Date:
2/17/2026
5
5555555
We had a very complex and messy financial situation. Heather and the team did a phenomenal job taking care of us, communicating with us, and making sure we got the best.
Rory A.
Indianapolis
IN
Date:
2/17/2026
5
5555555
Fast and friendly service
Jake
Inver Grove Heights
MN
Date:
2/17/2026
5
5555555
This is the second time Greg has helped me with a mortgage and the experience was the same as the first. Top notch service, quick responses and closing on time. What always impresses me is the way Fairway uses their technology so we can upload documents quickly and expedite the process. Everything is digital. The first time I recall he we closed in two weeks. This time around it was normal 1 month process and his team delivered. My wife and I are very grateful for the work Greg and Christine do for us. We will continue to recommend them to our friends and family.
Jose Raul
Dallas
TX
Date:
2/17/2026
5
5555555
Julieann was nothing but friendly, helpful, and prompt throughout the entire process. It was seamless!
Hunter Chadwick
Indianapolis
IN
Date:
2/17/2026
5
5555555
Great communication and he made it very easy to understand.
Jordan
Mount Horeb
WI
Date:
2/17/2026
5
5555555
I spite of gathering necessary paperwork being stressful, Brent was encouraging, and offered any help he could provide with the process.
Lori J
Caldwell
ID
Date:
2/17/2026
5
5555555
Quick easy process
Zachary
Hubbard
TX
Date:
2/17/2026
5
5555555
The whole process was smooth and the team provided options with explanations. Very kind and gracious to get the deal that worked for me.
Blake Barkow
Burleson
TX
Date:
2/17/2026
5
5555555
We had an absolutely fantastic experience refinancing our loan with Mike Zilli. From start to finish, Mike was knowledgeable, responsive, and incredibly thorough. He took the time to walk us through every step of the process, clearly explaining our options and making sure we felt confident in our decisions. What really stood out was his communication and attention to detail. He was always quick to answer questions, proactive about next steps, and transparent about timelines and expectations. The entire refinance process felt smooth and stress-free — which is not something you always hear about when it comes to loans! Most importantly, Mike helped us secure a great outcome that aligns with our financial goals. We truly felt like he was advocating for us every step of the way. We would highly recommend Mike Zilli to anyone considering a refinance or new loan. He’s professional, trustworthy, and a pleasure to work with.
Kalyn
Sun Prairie
WI
Date:
2/17/2026
5
5555555
We had an excellent experience working with Brandon and his team, who secured us a great rate and provided outstanding service throughout the entire process. He and his team were responsive, knowledgeable, and incredibly efficient at every step. Thanks to their hard work and attention to detail, we were even able to close early—highly recommend!
Isabel
Bountiful
UT
Date:
2/17/2026
5
5555555
Blair and his team were great. They were proactive and quickly resolved any issues we had along the way.
Ryan
Belton
TX
Date:
2/17/2026
5
5555555
Regina was always available to answer our calls and questions.
Nathan T
San Tan Valley
AZ
Date:
2/17/2026
5
5555555
munication and made the whole process easy. We were first time homebuyers and she walked us through everything step-by-step.
Ashley E
Waterloo
IL
Date:
2/17/2026
5
5555555
Above and beyond communication is what made this a great experience. Additionally, it made sure everyone was on the same page every step of the wa.y.
Caleb James
San Antonio
TX
Date:
2/17/2026
5
5555555
Yadira is a very kind person. When we had questions, she answered us quickly and explained things very well.
Maria D Avalos
Thermal
CA
Date:
2/17/2026
4
4444444
Nothing it was fine the whole thing is stressful so you did nothing wrong
Kevin
Sun City West
AZ
Date:
2/17/2026
5
5555555
Really helped again with the whole process. Really appreciated the time he took to explain everything to us.
Chandler
Cary
NC
Date:
2/17/2026
5
5555555
Austin worked with us for months to make sure that the sell of our house and purchase of our new home was financially sound. He answered any questions we had and communicated efficiently and thoroughly. We greatly appreciated working with Austin!
Miguel
Murfreesboro
TN
Date:
2/17/2026
5
5555555
Andy was on top of things and made the process very easy.
Samuel
Overland Park
KS
Date:
2/17/2026
5
5555555
being so on top of everything . what really stood out to me the most was when we wanted to put an offer in on a house on a Saturday evening and Tim was on a plane ready to depart in 5 minutes and he still communicated with us making sure we wouldn't miss out on this opportunity 🙌🏽 truly went above and beyond
Jocelyne Casandra
Kansas City
MO
Date:
2/17/2026
5
5555555
Good communication and explanation during the process . Smooth flow of progress
Jared
Biloxi
MS
Date:
2/17/2026
5
5555555
with Ashley was fantastic I was a first time homebuyer so I knew absolutely nothing she took time multiple times to explain things to me that I didn't understand she answered every question I had kept me in the loop the whole time went above and beyond to help me buy my first I couldn't recommend her enough to anybody looking to buy.
Jared M.
Big Spring
TX
Date:
2/17/2026
5
5555555
Michelle was always responsive and easy to communicate with. Whenever I had a question she was always readily availabl.
Dimitri David Anthon
Glendora
CA
Date:
2/17/2026
5
5555555
Great communication ,attentive to our needs , and explained every step and made sure that we understood how everything was gonna go. Couldn't ask for a better mortgage company.
Codey
Pierson
FL
Date:
2/17/2026
4
4444444
Great service and response . Great interest rate
Jasmine
Kansas City
MO
Date:
2/17/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
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Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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