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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
I can’t say enough wonderful things about Cristina Calk and her entire team! As a first-time homeowner, I was honestly expecting the home-buying process to be stressful and overwhelming, but they made the entire experience so easy and pleasant from beginning to end. Cristina was incredibly helpful, responsive, and patient throughout the entire process. She took the time to answer all of my questions, explain everything clearly, and made sure I always knew what to expect next. Her team was just as wonderful and made everything feel seamless. Buying my first home was such a huge milestone for me, and having Cristina and her team by my side made the experience so much less stressful than I ever imagined it could be. I always felt supported and taken care of, and I truly appreciated how easy they made the entire process. I would absolutely recommend Cristina Calk and her team to anyone looking to purchase a home, especially other first-time homebuyers. They made what could have been a stressful experience feel exciting, smooth, and enjoyable! I’m so grateful for everything they did to help me get into my new home!
Jessica
Springtown
TX
Date:
9/30/2026
5
5555555
Lucy was incredibly helpful and encouraging through the process. I felt like I could reach out whenever I had a question
Shawn
Wadsworth
OH
Date:
9/30/2026
5
5555555
Jennifer made the entire experience easy!
Monica
Guntown
MS
Date:
9/30/2026
4
4444444
we appreciated how much Chase listened to our concerns and worked so hard for us! him and his team were so great
Ricardo
Rose
OK
Date:
9/30/2026
5
5555555
exelnte atención, muy amable y responde cualquier pregunta que tengas
Ana
Eagle Pass
TX
Date:
9/30/2026
5
5555555
Chad was able to guide us through the entire process. When we did have a question, he always got back to us immediately. We wouldn't think twice about recommending him to family or friends.
Dale
Cuyahoga Falls
OH
Date:
9/30/2026
5
5555555
Susan and team made our mortgage experience smooth and easy! Thank you
Melanie
Liberty
MO
Date:
9/30/2026
5
5555555
Having Tammy to process my loan was a great experience. She is very experienced, professional and so quick with starting the loan to finishing it . Shes a 10 out of 10, no doubt! I'm recommending her to a friend of mine. Truly amazing . Love her!
Trina
Bells
TN
Date:
9/30/2026
5
5555555
We got the house closed in 3 weeks! He was patient with me, the last time we bought a house was 46 years ago! Many things have changed since then!
Karin
Flagstaff
AZ
Date:
9/30/2026
5
5555555
Dean went above and beyond in communication and explination. He also is just an absolute joy to talk to. He is extremely knowledgable and kind.
Sean
Saint Charles
IL
Date:
9/30/2026
5
5555555
Easy to talk to and communicate with. Very communicative.
Catherine
Fayetteville
AR
Date:
9/30/2026
5
5555555
Great communication, pleasant/friendly nature, quick service/responses.
Thomas
Millcreek
UT
Date:
9/30/2026
5
5555555
Clear communication during each step of the process.
Brian
Lake Havasu City
AZ
Date:
9/30/2026
5
5555555
It was easy !
Michael
Moody
TX
Date:
9/30/2026
5
5555555
good communication
Robert
Sebring
FL
Date:
9/30/2026
5
5555555
I had a wonderful experience working with Beata and her team throughout the purchase of my first home. As a first-time homebuyer, I had plenty of questions, and they were incredibly helpful and responsive throughout the entire process. They helped me navigate not only my mortgage, but also grant assistance programs, which add another layer to the process. I especially appreciated their communication and willingness to explain things along the way.
Megan
Chicago
IL
Date:
9/30/2026
5
5555555
Chris was easy to work with and very knowledgeable . Quick responses on questions
Krista
Farmington
MN
Date:
9/30/2026
5
5555555
We had an excellent experience. From start to finish, they were professional, knowledgeable, responsive, and genuinely invested in helping our family find the right home. They made the entire process feel smooth and manageable, always taking the time to answer our questions, explain each step, and advocate for us when needed. Their communication and attention to detail gave us confidence throughout the process, especially during such a major transition for our family. We are incredibly grateful for their support and would absolutely recommend them to anyone looking to buy or sell a home.
Nastasja
Montgomery Village
MD
Date:
9/30/2026
5
5555555
Communication
Gloria
Kingman
AZ
Date:
9/30/2026
5
5555555
We have great experience with great team. I appreciate all of guys who helps us to buy the beautiful house. Thanks a lot.
Farrah
Millersville
MD
Date:
9/30/2026
5
5555555
Christine was great
Dave and Jeannie
Date:
9/30/2026
5
5555555
Dennis did a great job explaining the process and answering our questions.
Steven
Clearwater
FL
Date:
9/30/2026
5
5555555
Simplicity
Dominic
Woodville
WI
Date:
9/30/2026
5
5555555
Great and quick communications were much appreciated! Ty was friendly and very helpful!
Zachary
Ham Lake
MN
Date:
9/30/2026
5
5555555
Vince made it great. Honestly this was the best part of this experience, he is so good at what he does and I felt like I made a friend in the end, not just a transaction
Mike
Star
ID
Date:
9/30/2026
5
5555555
It was our first home purchase and everything went smoothly and easy. We are very grateful so all the help!
Anita
Bastrop
TX
Date:
9/30/2026
5
5555555
Rich was very proffesional and always available when I needed to reach out. Highly recommended!
David
Chippewa Lake
OH
Date:
9/30/2026
5
5555555
Brad and his team are the BEST in the business!
Mitzi
Fishers
IN
Date:
9/30/2026
5
5555555
Geoff cosumer service willingness to help and vast knowledge made my homebuying experience alot easier and smooth. I knew that if I had any questions concerns or doubts Geoff would provide great advice and options. You can tell he loves what he does and loves to help new homeowners makr the homebuying process as easy and smooth as possible.
Diego
Oregon City
OR
Date:
9/30/2026
5
5555555
Communication, knowledge, and caring nature
Garrison
Griffin
GA
Date:
9/30/2026
5
5555555
It seemed quick and easy with no hassles.
Jarardo
Bryan
TX
Date:
9/30/2026
5
5555555
Very helpful and fast, answered questions in a timely manner and gave us all the information needed
James
Shawnee
KS
Date:
9/30/2026
5
5555555
Communications, quick response time to requests for info, availabilityeven on a holiday weekend, pleasantly repeated things when I was overwhelmed with unfamiliar info and processes.
Elizabeth
Ashburn
VA
Date:
9/30/2026
4
4444444
Loan process went smoothly.
Clara
Rio Rancho
NM
Date:
9/30/2026
5
5555555
Tim's dedication to assist in me purchasing me a home is second to none. He made sure I understood all facets of the loan process and the importance of the do's and do not do's. Went the extra mile in dealing with an absolutle goon of listing agent keeping him inline. Always kept me informed of the process and where it stood. I could not have asked for a better person to have helped me with all of this.
Charles
Bayou Vista
TX
Date:
9/30/2026
5
5555555
Great communications, fast response to my questions, and make things very easy and clear.
Saja
South Milwaukee
WI
Date:
9/30/2026
5
5555555
Everyone was very knowledgeable and pleasant and worked with us because we were doing it remotely
Sharon
Midland
GA
Date:
9/30/2026
5
5555555
Jeremy is a very personable person
Chance
Chubbuck
ID
Date:
9/30/2026
5
5555555
Everything, from start to finish it was great. Communication was perfect, any question we had we received the answer right away. Thank you for making our first experience a great one!!! I just want to thank tony and everyone over at fairway home for a remarkable experience
Kevin
Sewell
NJ
Date:
9/30/2026
5
5555555
Christine was very thorough through the whole process and so pleasant to work with. She also worked around my busy schedule!
Samantha
North Canton
OH
Date:
9/30/2026
5
5555555
We are not easy customers with both of us being self employed for 20 years. This was by far the best mortgage experience I have ever had. Usually I have to provide the same documents at least 2 to 3 times and there was not even a single document asked for more than once. Cannot be more satisfied.
Kimberly
Horseshoe Bay
TX
Date:
9/30/2026
5
5555555
Quick response and help through some difficult issues
Harry
Germantown
TN
Date:
9/30/2026
5
5555555
Support, info, and communication
Jackson
Indianapolis
IN
Date:
9/30/2026
5
5555555
Chris had a very forward communication style and a really good understanding of the entire process which made it much easier for me to figure it all out without losing time to handle work or items at home
Adain
Talent
OR
Date:
9/30/2026
5
5555555
Hassle free experience
Kenneth
Jamestown
ND
Date:
9/30/2026
5
5555555
Quick responses and really easy system to upload docs
Jillian
South Jordan
UT
Date:
9/30/2026
5
5555555
I had a very positive experience with Fairway Mortgage. The entire process was smooth, hassle-free, and well organized from start to finish. The team was professional, responsive, and kept everything moving in a timely manner.
Syed Muhammad
Millersville
MD
Date:
9/30/2026
5
5555555
Mariah is exceptionally easy to work with and she's bern very responsive to every question or request.
Laura
Longview
WA
Date:
9/30/2026
5
5555555
Easiest process ever!
Bradford
Nashville
TN
Date:
9/30/2026
5
5555555
Great communication and knowledgeable
Jamey
Germantown
TN
Date:
9/30/2026
5
5555555
Chris has made this process so easy! Buying our first home felt so daunting, but he took us through every step personally and made sure we were comfortable with everything and fully understood what was going on and what documents we were signing. We knew that we were being taken care of and that Chris was looking out for us. We couldn't have had a more positive experience and will recommend Chris to anyone and everyone.
Sage
Sterling
VA
Date:
9/30/2026
5
5555555
The patient they had with me mark helped me guide me threw this time
Michael
Youngstown
OH
Date:
9/30/2026
5
5555555
Very patient, great communication, and easy
Stephanie
Noblesville
IN
Date:
9/30/2026
5
5555555
Sam was incredible to work with - super communicative, friendly, responsive, and genuinely just a great resource for us as we were going through the process. Would recommend working with Sam to anyone going through the home buying process!
Brett
Charlotte
NC
Date:
9/30/2026
5
5555555
Steves Communication was top notch always once call away . Took his time to guide me through the process and all options. I never felt rushed and alawsyd felt like I had support.
Matthew
Hauppauge
NY
Date:
9/30/2026
5
5555555
He is fantastic with communication and really makes you feel like a priority!
Carolyn
Lakeland
FL
Date:
9/30/2026
5
5555555
Your doing a great job
Michael
Wheaton
IL
Date:
9/30/2026
5
5555555
Good communication, quickly responded to questions. It all went quite smoothly.
Edward
Edgerton
WI
Date:
9/30/2026
5
5555555
John and his team were informative, responsive and overall, extremly professional and kind.
James
Wethersfield
CT
Date:
9/30/2026
5
5555555
The daily communication! Greg and his team is very attentive to detail. He made sure everything was understanding for me. I strongly appreciate the support they provided for this process!
Tyresha
Baltimore
MD
Date:
9/30/2026
5
5555555
Great customer service always there too Answer every question that Me and my wife had
Jonathan
Brownsville
TX
Date:
9/30/2026
5
5555555
Jennifer went to great lengths to get the loan how I wanted it and help me to know what I need to do and when even beyond the loan such as contacting inspectors if I chose to or electric company, etc. She had great advice on helping to improve my credit. She covered all avenues to help make this possible and to fit my needs.
Terry
Crossett
AR
Date:
9/30/2026
5
5555555
There was great communication just a very long process.
Teresa
Phoenix
AZ
Date:
9/30/2026
5
5555555
Kim has been so wonderful to work with. She is knowledgeable and has walked us through the process seamlessly. She is responsive and has been patuent throughout the process.
Stephanie
Sherrills Ford
NC
Date:
9/30/2026
5
5555555
Melissa was friendly, knowledgeable and very patient. She walked us through every step and left no stone unturned.
Emmaline
Milledgeville
GA
Date:
9/30/2026
5
5555555
They made it as easy as possible on us
Jordan
Indianapolis
IN
Date:
9/30/2026
5
5555555
Friendly and professional
Randy
Olathe
KS
Date:
9/30/2026
4
4444444
Xx̌xxxxxxxxx
Myron
Hollister
MO
Date:
9/30/2026
5
5555555
Extremely quick and easy to work with. Truly tried to get the bast rate for us. Professional and Charidmatic would recommend to friends and family.
Tyler
Maiden
NC
Date:
9/30/2026
5
5555555
Easy communication
Tucker
Manila
AR
Date:
9/30/2026
5
5555555
Answered all our questions and made the process simple and quick
Nathan
Cedar Lake
IN
Date:
9/30/2026
5
5555555
Informative and timely communication on all aspects.
Tadd
Spring
TX
Date:
9/30/2026
5
5555555
the team is amazing & fast / transparent
Robert
Austin
TX
Date:
9/30/2026
5
5555555
Teresa Tanner was absolutely amazing throughout our entire home-buying process! She was always there to answer our questions, kept us updated, and made everything so much easier. She truly cared about helping us and went above and beyond for us. We are so thankful we had Teresa to help us find our home! Highly recommend her! 🏡❤️
Victoria
Biloxi
MS
Date:
9/30/2026
5
5555555
Just a very pleasant experience.
Randy
Topeka
KS
Date:
9/30/2026
5
5555555
Great communication and customer service. Thanks for getting us closed in 15 days to get is out of hotels
Robert
Indianapolis
IN
Date:
9/30/2026
5
5555555
Jen was always avaliable and worked with us to meet our needs and goals with our loan. She was very communicative throughout the process and explained everything that was happening.
Nathan
Port Matilda
PA
Date:
9/30/2026
5
5555555
YOU!! Thnak you and you rteam for being so responsive and professional!!
Donald
Cullowhee
NC
Date:
9/30/2026
5
5555555
She was able to break things down and communicate very well. Thank you
Belinda
Akron
OH
Date:
9/30/2026
5
5555555
Just being able to get a pretty good interest rate
Joseph
Randleman
NC
Date:
9/30/2026
5
5555555
Ralph is always available to answer questions and takes the time to explain the different types of loans available. He helps you understand your options and gives his opinion on which loan may be the best fit for your situation. He is patient, knowledgeable, and makes sure all of your questions are answered.
Tina
Barrington
IL
Date:
9/30/2026
5
5555555
From the start, I really enjoyed the presentation put together by Chad, really set himself apart from the other lenders I was in contact with. I liked the fast and friendly response as well as all the updates. Start to finish was a great experience. Not sure who else I could have purchased my home through. Very satisfied with Chad and Fairway mortgage.
Orannee
Alamogordo
NM
Date:
9/30/2026
5
5555555
Very positive experience. Would highly recommend Ted and his team. They always advocate for the client and keep everything up front. Ted communicated throughout each step and was very knowledgeable about the process. Ted and Sarah were very friendly and kept it light throughout a very tedious process. They made it stress free and easy to understand. Appreciate y'all and Fairway Mortgage for a wonderful experience.
Joshua
Date:
9/30/2026
5
5555555
Stephanie made the process quick and easy. She paid attention to detail and was available whenever we had questions.
Jeffrey
Fort Wayne
IN
Date:
9/30/2026
5
5555555
Deninne was awesome . She always went the extra mile to make sure I understood what and how things need to be done
Denise
Palmdale
CA
Date:
9/30/2026
5
5555555
Even though things were rushed everything went smoothly and we closed on time!
Kimiko
North Platte
NE
Date:
9/30/2026
5
5555555
Drew and his team were amazing throughout the entire process with exceptional communication and the ability to make a stressful situation seem easy.
Jill
Plymouth
MA
Date:
9/30/2026
5
5555555
I had a ton of questions, and Raquel was responsive at all times, including after working hours.
Brandi
Blythe
CA
Date:
9/30/2026
5
5555555
Chris took his time to explain things to us very clearly. He was patient to answer all our questions, he also offered lots of assistance in directing us on what to do and how to find certain crucial documents. By the time we finally closed there was no shock or surprises between the amount at closing and the estimate he gave to us at the beggining. Chris is an excellent loan officer, I highly recommend him.
Cyril
Mount Vernon
OH
Date:
9/30/2026
5
5555555
Nate is incredibly knowledgable and helpful about the mortgage process making it as easy as possible.
James
Altoona
PA
Date:
9/30/2026
5
5555555
The quick and easy communication was greatly appreciated. You were easy to readch with a phone call or email.
Christian
Hibbing
MN
Date:
9/30/2026
5
5555555
This was a fairly easy process and the communication was great.
Angela
Waverly
MN
Date:
9/30/2026
5
5555555
Lynn was extremely responsive and knowledgeable!
Maggi
Junction City
KS
Date:
9/30/2026
5
5555555
Attentive, explained in detail and made the process easy to understand, knowledgeable about the market rates and timing
Michelle
Green Cove Springs
FL
Date:
9/30/2026
5
5555555
Made it very easy and very helpful
Corey
Moultrie
GA
Date:
9/30/2026
5
5555555
If you need an mortgage, see Lee!! She did a great job. It's been awhile since I bought a home, she walked me thru the paperwork and explained everything so everything went smoothly.
Joan Wilding
Date:
9/30/2026
5
5555555
Daniel made the entire HELOC process incredibly simple from start to finish. He communicated clearly, kept everything moving quickly, and made sure we always knew what was happening and what to expect. We used the HELOC for debt consolidation, and it ended up saving us around $1,100 a month, which has made a huge difference for our family. The process was much easier and faster than I expected, and Daniel was responsive and helpful every step of the way. If you’re considering a HELOC, debt consolidation, or just want to explore your options with someone who communicates well and makes the process easy, I’d absolutely recommend Daniel.
Judah Fowler
Date:
9/30/2026
4
4444444
Xxxxxxxxxxxxxxxx
Danielle
Hartland
WI
Date:
9/30/2026
5
5555555
Lee went over all paperwork with me and answered all of my questions. She was friendly and professional. She reassured me when I was having issues with my closing in NY. I highly recommed her and her team. Thank you Lee
Joan
Simpsonville
SC
Date:
9/30/2026
5
5555555
everything was so easy and smooth
Craig
Columbus
OH
Date:
9/30/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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