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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
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Wel Jennifer, we all know this experience was haties in the end; but you got the job done.
Pamela
North Versailles
PA
Date:
10/23/2026
5
5555555
Very helpful snd patient exactly what I needed to help me through the process
Jerimiah
Sinton
TX
Date:
10/23/2026
5
5555555
Everyone was so helpful. Answering any questions i had and always available
Jessica
Adairsville
GA
Date:
10/23/2026
5
5555555
Quick response time, willingness to help us understand everything throughout the loan process . Kind staff
Meghan
New Franklin
OH
Date:
10/23/2026
5
5555555
Misty and Randall went above and beyond to help us secure the best rate possible with a conventional loan. We really were very pleased and would suggest them without hesitation. Thank you for a great experience!!
Jean
Lillington
NC
Date:
10/23/2026
5
5555555
Everything went smoothly
Karla
Kearney
MO
Date:
10/23/2026
5
5555555
Chance and his team were AMAZING to work with! So thankful for them and their communication.
Ava
Bridge City
TX
Date:
10/23/2026
5
5555555
Everyone worked quickly and Mike was very reassuring, checking in regularly.
William
Winsted
CT
Date:
10/23/2026
5
5555555
Sean is the consumate professional - always has the answers and is super diligent when it comes to communications to make sure that everything finishes as planned!
RICHARD
Ellison Bay
WI
Date:
10/23/2026
5
5555555
How easy and organized everything was.
Robert
Richmond Hill
GA
Date:
10/23/2026
5
5555555
Always timely and good communication from Mark's team, especially Lacey and Tom.
Paul
Topeka
KS
Date:
10/23/2026
5
5555555
I had outstanding experience working with Fairway Home Mortgage company! The entire team was professional, knowledgeable, responsive, and helpful throughout the entire mortgage process. They explained every step of the entire process and made it easy for me to understand it. Their excellent communication, attention to detail and dedication to customer satisfaction truly exceeded my expectations. They were always available to answer questions via phone and e-mail, regardless of day and time, and ensure that preparation and production of documents was completed accurately and on time. I sincerely appreciate hard work and exceptional customer service provided by Mr. Art Mikhelson and Mr. Michael Van Sciver. I would highly recommend this mortgage company to anyone looking for a reliable, trustworthy and professional mortgage team. Thank you for being by my side and making this important life experience such a positive one! Best wishes to the team! 5 STAR!!! Sincerely Ellen Berenholz
Ellen
Date:
10/23/2026
5
5555555
Would like to also thank Davina Miller as she was very instrumental in this whole
Robert
Chrisman
IL
Date:
10/23/2026
5
5555555
Responsiveness, thoroughness/making sure we understood everything, and feeling like you and your team always had our best interests at heart
Macie
Frankford
DE
Date:
10/23/2026
5
5555555
Always responding on time, great advisory
Pedro
Eden Prairie
MN
Date:
10/23/2026
5
5555555
Scott was awesome and made everything so easy on us and was always willing to help us with anything we needed
Jared
Gaffney
SC
Date:
10/23/2026
5
5555555
I've worked with Troy Lage on numerous mortgages over the years, and every single one has closed. That track record is why I keep coming back. Troy is very knowledgeable, and it shows in how he runs the process. On my latest purchase, Troy and his team at Fairway were on top of everything. clear communication, quick answers, and any issue that came up got handled fast. We got our Clear to Close with time to spare, and closing day was exactly as planned. No surprises, no last-minute scrambling. If you want a lender who actually delivers, Troy's your guy. Highly recommend.
Moti
Date:
10/23/2026
5
5555555
This was the first time I purchased a new home and went beyond the mortgage preauthorization. Jeff was quick to respond and thorough in answering my questions. (However, your comment box here is not great. It jumps to spaces ahead for every word and is not user friendly.)
Susan
Independence
MO
Date:
10/23/2026
5
5555555
Jordan was very kind and professional throughout this whole process. He kept us up to date throughout the whole process, ran multiple loan scenarios based on our situation, and explained things in a way that made us feel confident in our decision as first time home buyers. Jordan was accommodating to meeting times that worked for us and our schedule, even if it meant he was doing something with his children or finishing up dinner. We did not feel like just a client to Jordan, he truly cares about who he is working with and that is evident. We are so grateful for Jordan and all the work he did! I'd recommend him and his team to anyone looking to buy a home.
Kaitlyn
Moody
AL
Date:
10/23/2026
5
5555555
Working with her was a fantastic experience. As a first-time home buyer, I expected the process to be overwhelming, but she made everything feel easy and straightforward. She answered every question I had, kept me on track, and made sure everything was completed on time. I couldn't have asked for a better guide through such a big milestone!
Imran
Romeoville
IL
Date:
10/23/2026
5
5555555
Mike was sensitive to our overall goals of selling and buying houses. He worked diligently to help us hit the targets we needed to to make it happen. So appreciative for his coaching and explanations throughout the process.
Clive
North Ogden
UT
Date:
10/23/2026
4
4444444
Helped us achieve our goals!
Clive
Sandy
UT
Date:
10/23/2026
5
5555555
Lauren and her team provided an exceptionally smooth and seamless experience. She was highly proactive in managing the documentation, ensuring all paperwork was executed and processed in a timely manner. This is our second time working with Lauren, and we highly recommend her services to colleagues, friends, and family.
Mark
Date:
10/23/2026
5
5555555
Shane was very clear and helpful, all questions were answered quickly and clearly.
Seth
Lumberton
TX
Date:
10/23/2026
5
5555555
Cole was very thorough in making sure we understood the loan process from start to finish!
Emily
Rogers
MN
Date:
10/23/2026
5
5555555
Ann always looked out for our interest especially when it came to interest rates . She got the best rate for us especially given the market conditions . She is very nice to work with .
Mathews
Sarasota
FL
Date:
10/23/2026
5
5555555
Process went smoothly and the team was knowledgeable
Preston
Edgewood
MD
Date:
10/23/2026
5
5555555
Jenni was always there for questions and always had the answers we needed. She helped keep us up to date and make the process as easy and as fast as she could for us.
Jason
Longview
WA
Date:
10/23/2026
5
5555555
Josh went above and beyond with assisting me in my home buying and qualification experience. This is my third home. I've purchased and Josh has been the best.
Ian
Vancouver
WA
Date:
10/23/2026
5
5555555
Fast communication, explaning everything thoroughly
Austin
Helenville
WI
Date:
10/23/2026
5
5555555
Honestly being able to help us get prepared in all of our steps to get to buying a home! Along with showing us how to fix our credit and everything along those lines! They were very on top of everything and got the process done so fast and smoothly for us! Along with giving us many of different options to get to our end goal of buying a house! The communication was so perfect as well! They answered all the questions we had in such a timely manner! Such a great team to work with and I will forever brag about how awesome their team is!
Izibel
Austin
MN
Date:
10/23/2026
5
5555555
The open communication and complete transparency. Explaining all the details in simplest terms to where we could understand the process, and the availability of always being able to answer the phone and mesage back peomptl.
Keelan
Cusseta
AL
Date:
10/23/2026
5
5555555
Ashlee is so nice and communicates well the entire process was smooth and easy
Gina
Murfreesboro
TN
Date:
10/23/2026
5
5555555
The loan terms are competitive, and the friendly team was quick to respond to any questions or issues.
Thomas
Palm Springs
CA
Date:
10/23/2026
5
5555555
EVERYONE! was very responsive and awesome at answering any doubts or questions we may had
Jesus Armando
Mentor
OH
Date:
10/23/2026
5
5555555
Quick responses, timely service, and friendly people make Fairway a great mortgage company. Matthew Rice has come through on two separate mortgages for my family.
Matthew
Newnan
GA
Date:
10/23/2026
5
5555555
From beginning of the loan process to the end, Shelley was right on top of everything and kept in constant contact with us. She was always available to answer questions and that was such a big help. Shelley and her team were wonderful. I highly recommend Fairway Home Mortgage.
Bonita
Killeen
TX
Date:
10/23/2026
5
5555555
I had no idea what I was doing. Christine was so easy to talk to and made the process clear and easy to understand.
Lisa
Grand Junction
CO
Date:
10/23/2026
5
5555555
Ericka was patient with us from start to finish. We never felt rushed and she did an amazing job supporting us. We felt taken care of the entire time!
Christine
Wheat Ridge
CO
Date:
10/23/2026
5
5555555
professional and fast
Ramiro
Groveland
CA
Date:
10/23/2026
5
5555555
Good communication, helpful in moving the buying process along and friendly.
Samuel
Sanford
NC
Date:
10/23/2026
5
5555555
Elaines help
Matthew
Meridian
MS
Date:
10/23/2026
5
5555555
Great communication, helpful, informative
Eleanor
West Saint Paul
MN
Date:
10/23/2026
5
5555555
Ashlee was consistently helpful throughout the entire process. She was able to explain everything and is thoroughly knowledgeable in making the numbers work to give us a loan we felt confident with. Communication and availability was exceptional.
Amy
Baytown
TX
Date:
10/23/2026
5
5555555
The team, and everyone invovled is super nice and super helpful
Skyler
Marshall
MO
Date:
10/23/2026
5
5555555
made it very easy for a first time home buyer to understand the process
Samuel
Birmingham
AL
Date:
10/23/2026
5
5555555
Maria is very, very good at her job.
Deborah
Lakewood Ranch
FL
Date:
10/23/2026
5
5555555
It was very good
Barbara
Lawrence
NJ
Date:
10/23/2026
5
5555555
The clear communication and document requesting process.
Danielle
Moline
IL
Date:
10/23/2026
5
5555555
Patience was extremely knowlegeable in the VA loan process and the requirements for the inspection, loan etc. Any question I had she was able to answer and kept me informed throughout the entire process. I would definitely go back to Patience for any future loan needs.
Alicia
Pequot Lakes
MN
Date:
10/23/2026
5
5555555
Super nice guy that helped us whenever we needed help
Aden
Tallmadge
OH
Date:
10/23/2026
5
5555555
Bill and his team were efficient and fast. Great communication
Terrance
The Villages
FL
Date:
10/23/2026
5
5555555
Roman and his team are top notch
Glenton
Oro Valley
AZ
Date:
10/23/2026
5
5555555
Everyone was great made you feel at ease.
Melissa
Bethel
OH
Date:
10/23/2026
5
5555555
Very professional, courteous, and knowledgeabl!
Brendan
Lawrence
NJ
Date:
10/23/2026
5
5555555
Communication and
Christina
Stoughton
WI
Date:
10/23/2026
5
5555555
Thank you!
Christopher
Arlington Heights
IL
Date:
10/23/2026
4
4444444
The process was fairly quick not smooth always but very very quick
Rafael
Birmingham
AL
Date:
10/23/2026
5
5555555
Matt was very responsive and helpful through the entire process!
Annabelle
Hartford
WI
Date:
10/23/2026
5
5555555
Very kind and helped move the process along for us to get our home
Christopher
Brazil
IN
Date:
10/23/2026
5
5555555
Open, honest, and quick communication. As well as availability to answer questions. Made the process of buying a home super easy and efficient.
Timothy
Pequot Lakes
MN
Date:
10/23/2026
5
5555555
Kimberly was nearly always available or timely in getting back to us about questions regarding our loan and status. That open line of communication alleviated much stress.
Ryan
Topeka
KS
Date:
10/23/2026
5
5555555
Dennis and his team once again were Great to work with. We recommend them to everyone we know!!
Angella
Mansfield
OH
Date:
10/23/2026
5
5555555
He was very prompt, answered the phone every time, followed up, was very easy to communicate with, understood my needs and was very detailed in explaining everything.
Lydia
Cypress
TX
Date:
10/23/2026
5
5555555
Kindness, caring about us and supporting us when buying our first home, and communicating quickly with us
Melissa
Lawrenceburg
TN
Date:
10/23/2026
5
5555555
Kirk and his entire team were wonderful! My husband and myself had a great experience with all of the!
Lisa
Indio
CA
Date:
10/23/2026
5
5555555
Easy to get a hold of with good communication
Max
Rochester
NY
Date:
10/23/2026
5
5555555
Fantastic communication. Easy to ask questions and felt confident to let them do their thing.
Dylan
Carbondale
KS
Date:
10/23/2026
5
5555555
So helpful and available throughout the process.
Zoe
Mccordsville
IN
Date:
10/23/2026
5
5555555
Super nice and easy!
Kylie
Delaware
OH
Date:
10/23/2026
5
5555555
La profesionalidad,gentileza, honestidad y sobre todo transparencia
Berta
Watauga
TX
Date:
10/23/2026
5
5555555
The entire experience was pleasant and timely due to Sharon's expertise and professionalism.
Jess
Fairhope
Alabama
Date:
10/23/2026
5
5555555
Bryant was wonderful to work with and very communicative and committed to our loan process.
Kayleigh
Indianapolis
IN
Date:
10/23/2026
5
5555555
Whole process was made quick and easy
Leonidas
Lincoln
AR
Date:
10/23/2026
5
5555555
The amount of communication, willingness to answer my calls and the commitment to see it through.
Andrew
Coarsegold
CA
Date:
10/23/2026
5
5555555
Made everything easy to understand and done efficiently every day. Would recommend to anybody
Austin
Kansas City
MO
Date:
10/23/2026
5
5555555
Drew and his team were always attentive, and extremely helpful through our entire process. We had no idea where to start and he helped us from day one right through closing. We couldnt have asked for a better brokerage team!
Jessica
Ocklawaha
FL
Date:
10/23/2026
5
5555555
Tammy was great with communication and very quick with any tasks that needed to be done. She made the process realiy easy on me.
Josh
Granbury
TX
Date:
10/23/2026
5
5555555
Lori would always get back to me in a timely manner and put up with my many emails! She assisted us step by step of the process it's veen over 20 years since we bought a home and she was very patient with us
Mary
Selbyville
DE
Date:
10/23/2026
5
5555555
Very attentive and helpful.
Nicholas
Fort Worth
TX
Date:
10/23/2026
5
5555555
Very easy to talk to. Did every to help out and always reachable
Chad
Louisville
OH
Date:
10/23/2026
5
5555555
Constant communication, clear explanations, and friendly service.
Sandra
Loveland
OH
Date:
10/23/2026
5
5555555
The communication is top great, if you have qyestions, she always answers them same day and always wjthin the hour!
Skylar
Howard City
MI
Date:
10/23/2026
5
5555555
Timely response to my questions and prompt to all the needed requirements to complete the transaction.
Maryjo
Superior
AZ
Date:
10/23/2026
5
5555555
Mike was extremely helpful and responsive throughout this process.
Jamie
Winsted
CT
Date:
10/23/2026
5
5555555
Was a pleasure working with all of you thank you very much
Katherine
East Hampstead
NH
Date:
10/23/2026
5
5555555
Mike was very easy to work with, him and the rest of the fairway team made the loan process easy.
Tyler
Quincy
CA
Date:
10/23/2026
5
5555555
All the information was presented in a very professional manner—simple and easy to understand. It was also very important that the information was available at any time.
Yury
Thornton
CO
Date:
10/23/2026
5
5555555
Probably the fastest and easiest closing process ever. Very professional and very accesible.
Wendy
Evanston
WY
Date:
10/23/2026
5
5555555
All efforts were prompt and timely.
Ashley
Marion
AR
Date:
10/23/2026
5
5555555
Everything is so quick and easy. Always follow up with application. it's so easy to contact you.
Khanh
Lake Worth
FL
Date:
10/23/2026
5
5555555
He respondeded every time that i needed help and was able to get me the answer quickly. I didnt know much about the home buying process and he walked me through it a few times and explained in detail what was happening at what step. He even called me back while he was on vacation ! Means alot !
Noah
Hahira
GA
Date:
10/23/2026
5
5555555
5.0 Stars!
Meg Jones
Date:
10/23/2026
5
5555555
Joe and his team were so helpful and amazing to work with. The whole process was new to us but they helped us through every step and worked hard to get things done for us.
Margaret
Sanford
NC
Date:
10/23/2026
5
5555555
Mike was so helpful during our first home buying experience. He was extremely responsive and updated our pre-approval letters quickly. Before and after our offer was accepted, Mike took the time to answer questions, explain numbers and provide important information to consider. We felt supported every step of the way!
Rachael
Medway
MA
Date:
10/23/2026
5
5555555
Tyler had good communciation and had good response times to all questions! Helpful running numbers while house hunting!!
Noah
Rock Hill
SC
Date:
10/23/2026
5
5555555
Communication was excellent and responsive. The entire process was seamless. The whole team was great!!!!
Patricia
Somers
CT
Date:
10/23/2026
5
5555555
Justin was very easy to communicate with and helpful through the entire process!
Isaac
Columbus
OH
Date:
10/22/2026
5
5555555
Sheri and her team helped us to secure a home that we have been wanting to purchase for a long time! Her creativity, knowledge and professionalism really helped us secure the loan and the house!
Natalie Nacker
Date:
10/22/2026
5
5555555
Nick Pronsky provided an outstanding experience throughout my home-buying process. His dedication to customer service is exceptional, and he consistently went above and beyond to ensure my questions were answered and everything stayed on track. He was incredibly responsive, always available when I needed him, and proactive in keeping me informed every step of the way. His professionalism, reliability, and commitment to his clients truly set him apart. I couldn’t have asked for a better loan officer and would highly recommend Nick to anyone looking for a knowledgeable, attentive, and dedicated mortgage professional. Thank you, Nick, for making the process such a positive experience!
Jamie Lewis
Date:
10/22/2026

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers