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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Mike, Iman amd Chris were very professional and responsive from start to finish. I was prepared ahead of time about how the process eoukd go and it was accurate.
Gina
Venice
FL
Date:
10/10/2026
5
5555555
Diane was great, made it easy
Ronald
Lawrence
KS
Date:
10/10/2026
5
5555555
Very professional and easy to get along with. No.pressire at all. Very friendly team
David
Montgomery
TX
Date:
10/10/2026
5
5555555
Andrei locked in our ratw very early in the process and was attentive and professional through the process.
Jane
Seattle
WA
Date:
10/10/2026
5
5555555
There was constant communication keeping me informed through every step and it was easy to upload and sign documents.
Lamont
Laveen
AZ
Date:
10/10/2026
5
5555555
They are the best team out in thier field.
Charles
Red Rock
AZ
Date:
10/10/2026
5
5555555
I felt supported and assisted throughout the whole loan process with advise and help. I also felt it was always informative and helped me understand what I needed to do, and provided help with this also. I felt comfortable calling and asking questions, and got clear anwers. Nicholle was very personable, but professional at all times.
Joyce
Sedona
AZ
Date:
10/10/2026
5
5555555
Crystal's emails clearly outlined the process and the Fairway app was super helpful to see the progress of our loan.
Kaysie
Uvalde
TX
Date:
10/10/2026
5
5555555
we used Jeff multiple times we love him
Joshua
La Center
WA
Date:
10/10/2026
5
5555555
Overall very helpful and personable with great communication we couldn't have refinanced without you!
Jonathan
Oak Harbor
WA
Date:
10/10/2026
5
5555555
Available, knowledgeabl, explained well, patient
Kyler
Madison
WI
Date:
10/10/2026
5
5555555
Very helpful, knowedgeable, and friendly to work with.
David
Belton
TX
Date:
10/10/2026
5
5555555
What made our experience great? Working with a team that communicates, works hard and goes the extra mile for their customers. It wasn’t only about closing. It was about making sure we understood every option available, empowering us to choose what was genuinely best for us. Fairway Independent Mortgage offered transparancy and support throughout the process and I will recommend them to anyone that has a need for their services. Thank you Trey Jordan, as the kids say today, you are a real one! Mandi was a tremendous help to us and we appreciated her time and efforts as well.
Natalie
Pasadena
TX
Date:
10/10/2026
5
5555555
Being transparent, easy to contact between our difficult working hours , providing us with answers to make informed decisions
Kirstin
Hawthorne
NY
Date:
10/10/2026
5
5555555
They were there every step of the way with questions concerns helping me get all the right papers basically just took care of everything. Made it a lot easier on me.
Teresa
Mansfield
OH
Date:
10/10/2026
5
5555555
I have done a few loans with Toni over the years and I love how knowledgeable and proactive. She's is great with looking for options and goes above and beyond for her clients. And because of that we have gotten our dream forever home!! Thank you
Katie
Rigby
ID
Date:
10/10/2026
5
5555555
Responsive, professional and a joy to deal with.
Jeffrey
Mineral Bluff
GA
Date:
10/10/2026
5
5555555
Everything! she is amazing all around! I will make sure to recommend her to anyone who needs a loan, or refinance! We will only go through her!
Roni
Oak Harbor
WA
Date:
10/10/2026
5
5555555
Ease of use, I work nightshift and find it difficult to fund time to do dayshift things so this was good for me.
Dunia
Scottsboro
AL
Date:
10/10/2026
5
5555555
The consistent and frequent communication made this process so smooth!
Amia
Washington
ME
Date:
10/10/2026
5
5555555
how quickly everything got done and how easy it was 🥰
Sydney
Lindale
TX
Date:
10/10/2026
5
5555555
Nick helped walk us through the whole process . He explained all of the details . We made it to the finish line and got the loan and terms we wanted thanks Nick!
Larry
South Jordan
UT
Date:
10/10/2026
5
5555555
Great communication and willingness to work through any issues
Joseph
Warner Robins
GA
Date:
10/10/2026
5
5555555
Answering my questions quickly and making sure I knew what to expect during the entire process
Joshua
Sherwood
OH
Date:
10/10/2026
5
5555555
Made the process completely painless and easy! Being first time homebuyers I was expecting to feel lost during the process but instead we Felt informed and up to speed the entire time!
Isaac
Many
LA
Date:
10/10/2026
5
5555555
This is our second time working with Lee and his team and once again PHENOMENAL service. They made everything so easy and understandable. Would use again for a 3d time if needed.
Yvonne
Cheyenne
WY
Date:
10/10/2026
5
5555555
Great energy! Courteous. Creative. Thoughtful. Efficient.
Timothy
Chicago
IL
Date:
10/10/2026
5
5555555
mike's team runs like a well oiled machine. Everyone is friendly, efficient, knowledgeable, and effective. question.
Elizabeth
Gilberts
IL
Date:
10/10/2026
5
5555555
everything
Brian
Pearce
AZ
Date:
10/10/2026
5
5555555
Communication, easy process, just overall a great workflow.
Claire
Ozawkie
KS
Date:
10/10/2026
5
5555555
At the time I lived in California looking to relocate to Colorado. Rachel communicated in every step and loved her energy very profesional and fun to talk to. I will be recommending to anyone that is looking for a mortgage loaner in the future. Had a great experience 😁
Perla
Pueblo
CO
Date:
10/10/2026
5
5555555
The timliness and willingness to help get the best possible outcome . Was always great communication and explained everything thoroughly.
Mario
Albuquerque
NM
Date:
10/10/2026
5
5555555
Brooke is very helpful and knowledgeable. She was able to answer all my questions with ease and made the process run smoothly.
Taylor
Mount Washington
KY
Date:
10/10/2026
5
5555555
Toni is awesome! This is the 2nd time I've used her! I probably wont go anywhere else. She has always been super helpful and can get any job done!
Monica
Idaho Falls
ID
Date:
10/10/2026
5
5555555
Shelley was verh helpful in answering any questions i had And did everything in my best interest
Cameron
Aberdeen
WA
Date:
10/10/2026
5
5555555
Cindy was very communicative and professional while also being genuinely warm and caring. She made the process very transparent and guided us every step of the way. I felt very comfortable with her.
Monica
Middletown
DE
Date:
10/10/2026
5
5555555
Customer service skills were outstanding, patience , works quickly for results , compassion towards others
Ashley
Red Rock
AZ
Date:
10/10/2026
5
5555555
What made our experience so great was how easy and stress-free you (Bill) and your entire team made the entire process. From start to finish, the communication was excellent, everyone was friendly and professional, and we always felt like we were in good hands. Any questions we had were answered quickly, and everything was handled smoothly and efficiently. It was clear that they genuinely cared about helping us through the home-buying process. We couldn’t have asked for a better experience and would highly recommend them to anyone!
Robert
Columbus
IN
Date:
10/10/2026
5
5555555
John knows how to communicate
William
Fairhope
AL
Date:
10/10/2026
5
5555555
If I had any questions they helps you me through them. They were always available and always with a smile. I trusted that they had by best interest always.
Bonnie
Austin
MN
Date:
10/10/2026
5
5555555
Detail, personality, completness, and knowledge
Ronald
Greenwood
IN
Date:
10/10/2026
5
5555555
We have used Dan on multiple transactions and everything has always gone smooth. His communication is always great and he is always moving forward with the client in mind.
Lindsay
Warren
OH
Date:
10/10/2026
5
5555555
It was a great experience because of Charlene's professionalism and care in providing everything that made the refinancing easy to accomplish.
Peter
Ocean Isle Beach
NC
Date:
10/10/2026
5
5555555
Every interaction with Christian Peter and the time was encouraging and so very helpful. When I hit a wall and was ready to gove up, Christian Peter had anotger idea and suggestion. I ended up feeling motivated and optimistic. The attention to detail and reachability of Christian Peter and his team amazed me and I appreciate it deeply.
James
San Antonio
TX
Date:
10/10/2026
5
5555555
Bill was amaizing. Very informative and enthusiastic
Ashley
Indianapolis
IN
Date:
10/10/2026
5
5555555
Bill is amazing!
Theodore
Indianapolis
IN
Date:
10/10/2026
5
5555555
Very communicative and helpful
Julie
Jonesboro
AR
Date:
10/10/2026
5
5555555
Very nice!
Nancy
Marietta
GA
Date:
10/10/2026
5
5555555
Cory LaFrenier
Daniel
Mchenry
IL
Date:
10/10/2026
5
5555555
Everything went smooth, was able to get a 2 week closing done and was able to match a rate.
Alec
Hillsboro
MO
Date:
10/10/2026
5
5555555
From the start to the finish, you made us feel like we mattered. Jenn and I have been through other businesses where we felt that we wasn't been taken care of, not with you. We felt that you and your team went beyond our expectation.
Stephen
Sneads Ferry
NC
Date:
10/10/2026
5
5555555
Very thorough and quick response on all communication and information needed. Fastest closing we've experienced so far and would highly recommend.
Charlotte
Nederland
TX
Date:
10/10/2026
5
5555555
Hi Everyone, All closed! I just wanted to take a moment to sincerely thank each of you for going above and beyond to make this happen. I know there were plenty of twists and turns along the way, and I truly appreciate all the extra effort, patience, and teamwork it took to get us across the finish line. You’ve certainly earned my loyalty! All of my future mortgages will be with this team, and hopefully we’ll have an opportunity to do it all again sooner rather than later! Thanks again for everything. I’ll be sure to send some pictures from poolside! All the best, Andy
Brian
Metamora
IL
Date:
10/10/2026
5
5555555
Carley did an amazing job for us! She was always quick to respond and picked up every time we called, no matter how many questions we had. She explained everything in a way that was easy to understand and kept us updated the whole way through. We always felt like we came first with her, and we'll definitely be working with her again!
Veronica
West Allis
WI
Date:
10/10/2026
5
5555555
Quick response rate Patience and Understanding Wonderful to work with
Grant
West Allis
WI
Date:
10/10/2026
5
5555555
Always kept us informed what was going on during the whole process and answered all of our questions. Got right back to us whenever we had to call.
Valerie
Kingman
AZ
Date:
10/10/2026
5
5555555
From start to finish Autumn Lane and the Fairway team made the process extremely smooth and throughly answered any questions in a timely manner.
Chad
Knoxville
TN
Date:
10/10/2026
5
5555555
All communication was prompt and helpful. I appreciated the use of docusign to make things quick and easy. All interactions were very courteous and clear in a situation that could be stressful.
Denise
Rockland
ME
Date:
10/10/2026
5
5555555
Lori was awesome the underwriters ask for thing that did not make sense to me. It was like they wanted to drag the loan out to the last second.😡
Mark
Mesa
AZ
Date:
10/10/2026
5
5555555
Robert and the team were incredibly helpful and quick to respond to everything
Michael
Denton
TX
Date:
10/10/2026
5
5555555
I've used Dan for several houses and have never had any issues
Mason
Warren
OH
Date:
10/10/2026
5
5555555
Online portal is very organized
Linette
Boston
MA
Date:
10/10/2026
5
5555555
they made this exper so much easier and so fast.
Alexandria
Oneonta
AL
Date:
10/10/2026
5
5555555
Debbie has been amazing! We have worked with her for years and a couple of homes. She is smart, professional, and thorough. She explains paperwork and answers all questions. She was always available or will communicate promptly. She went above and beyond for us! We will recommend her to anyone looking for a lender.
Amanda
Albany
MN
Date:
10/10/2026
5
5555555
Easy process
Grace
West Milton
OH
Date:
10/10/2026
4
4444444
Kevin was always available to answer questions.
Faith
Hoover
AL
Date:
10/10/2026
5
5555555
Everyone was easy to work with and super responsive when I had any questions.
Jordan
Lawrenceburg
TN
Date:
10/10/2026
5
5555555
Bryan was informative and easy to work with. the process was quick and the closing took minutes due to the pre/work we completed .
Jonathon
West Milton
OH
Date:
10/10/2026
5
5555555
Chris is amazing at what he do. He knows what he is doing and just made the whole experience go by smoothe and no stress at all. His value on communication and calling me every step of the way made home buying all the more fun. I did not stress one but. He broke down each category of home purchasing for me. He was so kind and just sent from heaven. He help me get the best rate that I can. And took the time out to get to know me and what I could afford. I can't thank Chris enough.
Allissia
Covington
GA
Date:
10/10/2026
5
5555555
Phil is excellent . He's genuine and cares about his people
Amber
Gunnison
CO
Date:
10/10/2026
5
5555555
This is the second time I’ve worked with Michael, and both experiences have been excellent. He’s professional, reliable, and gets the job done. I’m very happy with his service and would gladly recommend him to anyone looking for a great mortgage broker.
Alexis
Pompano Beach
FL
Date:
10/10/2026
5
5555555
Jordan was always available, reaponsive, and helpful. It was like having a friend handle my mortgage.
Chandler
Hoover
AL
Date:
10/10/2026
5
5555555
Jill was outstanding and answer any and all questions I had.
Travis
Greenwood
IN
Date:
10/10/2026
5
5555555
responsive to any concern or questions through out the proces. Always followed up on anything that was needed or was waiting on other parties action. Worked well with retail team and really made the whole experience easier and fun. Thank you
Joshua
Clinton
UT
Date:
10/10/2026
5
5555555
Well first off he did what he said he was going to do then did it if I had any questions he helped explain them to me and he helped work out a lot of kinks that I was wanting to go around and he did it with no hesitation.
Micheal
Biggers
AR
Date:
10/10/2026
5
5555555
Communication was terrific
Harrison
Jonesboro
AR
Date:
10/10/2026
5
5555555
John and his team members were all very effective at what they do.
Daniel
Milford
MA
Date:
10/10/2026
5
5555555
Hazel and her team were amazing! Kept us moving forward at a great pace, we had our closing disclosure early! No racing around to secure the deposit!
Amanda
New London
NH
Date:
10/10/2026
5
5555555
We were able to get approved for a loan within a day and Neil was so helpful in getting all the documents together. Neil also was able to explain each step of the process in a way that eased my mind as a first time homeowner.
Nathan
Carmel
IN
Date:
10/10/2026
5
5555555
Excellent service, highly responsive, great loan options.
Kersten A
Portland
OR
Date:
10/10/2026
5
5555555
Samantha is very knowledgeable in her field. She is very friendly and personable. This is the 2nd time we were able to work with her for a mortgage loan.
Jordan
Forest Grove
OR
Date:
10/10/2026
5
5555555
Jaime was VERY helpful, friendly, knowledgeable, patient, and thorough. I knew she truly cared about me and my situation. She looked out for me to get the best deal for me that was possible. She really knows her business!!!
Irene
West Lafayette
IN
Date:
10/10/2026
5
5555555
A wonderful, professional group that helped us tremendously as first time homebuyers. All of our questions were answered thoroughly and thoughtfully.
Nicole
Boylston
MA
Date:
10/9/2026
5
5555555
Gary is just a down to earth guy who made the whole process enjoyable.
JOSHUA
Fort Smith
AR
Date:
10/9/2026
5
5555555
Working with Craig LeClaire was an absolute game-changer. From day one, they brought an incredible depth of knowledge to the process, making every step clear and stress-free. What truly sets [First Name] apart, though, is their communication and dedication. They kept me informed and ahead of the curve the entire time. I never had to guess what was happening or what came next. To top it all off, they went completely above and beyond by offering to help me move! If you are looking for someone who treats you like a priority, knows the mortgage industry inside and out, and genuinely cares about your overall experience, look no further. I cannot recommend Craig LeClaire highly enough!
Scott
Mesa
AZ
Date:
10/9/2026
5
5555555
Kirk and his team were awesome. I am a first time homebuyer and they helped make the process less daunting. Their communication and dedication along the way is unmatched. They truly stuck to their word and there were no surprises along the way. Oh and the whole funding process was really quick. I couldn't have asked for a better team.
Monica
Forestville
CA
Date:
10/9/2026
5
5555555
Communiation was excellent, very knowledgeable, personable, and made the experience easy.
Eric
Hibbing
MN
Date:
10/9/2026
5
5555555
The whole experience was flawless and the whole team is very profestional !!!!
David
Baldwin
WI
Date:
10/9/2026
5
5555555
Tyrell was able to get me the highest loan I could get. It was significantly greater than several other lenders I checked out. Her and her team go above and beyond to answer questions, are accommodating, and super helpful through out the whole process.
Sheena
Redmond
OR
Date:
10/9/2026
5
5555555
Everyone made sure I always understood what was going on. As a first time homebuyer I had a ton of questions all the time and they were super patient and understanding. Always super helpful and looked out for me!
Lauren Shaw
Date:
10/9/2026
5
5555555
Everyone made sure I always understood what was going on. As a first time homebuyer I had a ton of questions all the time and they were super patient and understanding. Always super helpful and looked out for me!
Lauren
Hewitt
TX
Date:
10/9/2026
5
5555555
The honesty of the entire process. We had some bad experiences with others when looking for a lender and John and the rest of the Fairway team were honest and explained things very thoroughly.
Michael
Fredericksburg
VA
Date:
10/9/2026
5
5555555
Chris was very thorough and went the extra mile with us!
Nicholas
Cardington
OH
Date:
10/9/2026
5
5555555
The communicaction and explanation of things
Deborah
Swansboro
NC
Date:
10/9/2026
5
5555555
I honestly couldn’t have asked for a better experience than the one we had with Bill Mynatt and his team at Fairway Mortgage! From the very beginning, Bill and his staff made the entire home-buying process smooth and easy. They were always professional, friendly, and willing to answer any questions we had along the way. What really stood out to us was how well they communicated and how they made us feel like we were a priority throughout the entire process. Buying a home is a big decision, and having the right people helping you makes all the difference. We are extremely grateful for everything Bill and his team did to help make this happen for our family. I would absolutely recommend them to anyone looking to purchase a home or refinance. You won’t find a better group of people to work with!
Robert Jordan
Date:
10/9/2026
5
5555555
Quick and easy
Bradley
Salem
OH
Date:
10/9/2026
5
5555555
Very helpful and responsive. Great experience.
Steven
Overland Park
KS
Date:
10/9/2026
5
5555555
5.0 Stars!
D Ederds
Date:
10/9/2026
5
5555555
Brian and his team were all very knowledgeable and very responsive to my concerns.
Denise
Mckinney
TX
Date:
10/9/2026
5
5555555
Muy profecional
Panfilo
Arlington
TX
Date:
10/9/2026

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers