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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Working with James made the home buying process smooth, clear, and informative. As first time home buyers, James guided us from pre-approval to closing, providing key insights and information that helped inform our decision making. James is always available and communicative, as he was able to provide an immense level of support when questions came up. Additionally, James provided a clear path to homeownership in our early conversations, which allowed us to be proactive rather than reactive. If you are looking for a highly responsive, personable, and honest mortgage experience, I'd highly recommend working with James.
Alexander
White Plains
NY
Date:
7/23/2026
5
5555555
Brian explained everything so clearly and answered all of my questions in a very digestible way. He made buying a home much simpler than I thought it could be!
Kaitlyn
Herriman
UT
Date:
7/23/2026
5
5555555
Nicole is so amazing and made my purchase experience absolutely flawless!!
Angela
Fruita
CO
Date:
7/23/2026
5
5555555
Very responsive - persistent, but not over earing.
Lyman
Glendale
AZ
Date:
7/23/2026
5
5555555
Fast and easy with you guys
Matthew
Manassas
VA
Date:
7/23/2026
5
5555555
Friendly, helpful, knowledgeable, quick responses to questions
Denise
Atmore
AL
Date:
7/23/2026
5
5555555
I honestly didnt think we could even be in our own home right now. Its a dream come true and if it weren't for you wed still be renting our run down trailer. I cannot thank you enough!
Jeremy
Grand Junction
CO
Date:
7/23/2026
5
5555555
Getting a mortgage was quick and easy. I did not expect to be able to afford a place in California but once Peter ran the numbers it became a reality to be a home owner in Southern California
Anthony
Redondo Beach
CA
Date:
7/23/2026
5
5555555
Communication was clear and prompt. Closing went very well and seamless using Ryan and his team.
Bobby
Pea Ridge
AR
Date:
7/23/2026
5
5555555
you have made this process very clear and manageable
Thomas
Salt Lake City
UT
Date:
7/23/2026
5
5555555
Mark was very professional understanding and actually responded to all my concerns did his very best to answer all my questions in a timely manner very courteous. If i I know of anyone who will need this kind of assistance I will definitely recommend him
Martine
Lauderhill
FL
Date:
7/23/2026
5
5555555
Ryan and his team were fast, efficient, and very helpful in explaining what was needed, providing the necessary documents, and explaining every step of the process.
Rex
Lawrence
KS
Date:
7/23/2026
5
5555555
He explained everything so well and kept us on tract on a daily basis.
Jasmine
Mission
TX
Date:
7/23/2026
5
5555555
Their communication was excellent. They made the process easy and got it done in a timely manner.
Mitchell
Manila
AR
Date:
7/23/2026
5
5555555
Great communication. Easy to talk to. Efficien.
Christopher
Hammonton
NJ
Date:
7/23/2026
5
5555555
Working with Chris is always a great experience. He is responsive, diligent, and always on top of everything. His commitment to creating a great customer experience, providing outstanding service, and finding the best options for my clients is truly best in class. I always enjoy working with business partners like Chris and look forward to many more opportunities to work together.
Francisco Barcenas
Savoy
TX
Date:
7/23/2026
5
5555555
Crystal has been amazing during this whole process
Cheryl
San Antonio
TX
Date:
7/23/2026
5
5555555
Excellent response times, very friendly and knowledgeable - made the home buying process a breeze! Mike went above and beyond to meet my needs and keep everything as affordable as possible and in my budget! 10/10!
Rachel
Gulfport
MS
Date:
7/23/2026
5
5555555
Jill Was so helpful answered all our questions no matter what time of day I would highly recommend Jill
Paul
West Yarmouth
MA
Date:
7/23/2026
5
5555555
Chris and Erin was tremendous in for telling info I needed with documentation and kept me updated throughout the process
William
Great Falls
MT
Date:
7/23/2026
5
5555555
Chris was great to work with throughout the entire home loan process. He was always quick to respond, answered all of our questions, and kept us informed every step of the way. He made the process much easier and less stressful. I highly recommend Chris to anyone looking for a knowledgeable and dependable lender!
Curtis
Denton
NC
Date:
7/23/2026
5
5555555
I like the effort you put to answer all the questions, and slight over estimation of certain cost like insuranc, taxes, etc ewhere I ended up paying less cash to close.
Peter
Weslaco
TX
Date:
7/23/2026
5
5555555
Jennifer was thoroughly informative With all my questions and concerns and she truly went to bat for me.
Patrick
Crossett
AR
Date:
7/23/2026
5
5555555
Easy technology, quick communication, expectations were always clearly outlined so it made it easy for me to collect everything
Michael
Lake Bluff
IL
Date:
7/23/2026
4
4444444
Corey is a wonderful man who is willing to work for and with you.
Andrew
Irondale
AL
Date:
7/23/2026
5
5555555
Susan and the whole team have been very efficient, responsive and pleasant
Carol
Wesley Chapel
FL
Date:
7/23/2026
5
5555555
Santiago was very responsive and took the time to explain things to better understand. He would even answer late phone calls or text messages when we had questions.
Rafael
Duncan
AZ
Date:
7/23/2026
5
5555555
Matt was very responsive to my questions and concerns. I could always reach him and he always responded promptly. He was very informative and competent and has a great personality.
Carol
Land O Lakes
FL
Date:
7/23/2026
5
5555555
It went in a timely manner and Chelsea has great communication skills!
Johnny
Danielsville
GA
Date:
7/23/2026
5
5555555
It is always a pleasure to work with Alisa Bailey. She is personable, knowledgeabl and persistent
Suzanne
Bay City
TX
Date:
7/23/2026
5
5555555
Kayla was so personable and helpful!
Mandi
Kirbyville
TX
Date:
7/23/2026
5
5555555
Ted was in communication with updates as well as to let us know we were go to go, just waiting on the seller to do something.
Victoria
Abilene
TX
Date:
7/23/2026
5
5555555
It has been a pleasure! Your team was very pleasant, caring and kept me on track ebery every step and phase
Desiree
Baltimore
MD
Date:
7/23/2026
5
5555555
Bowen was amazing throughout our entire process of buying a home! Always answered his phone when we called at an hour!
Charlotte
Hahira
GA
Date:
7/23/2026
5
5555555
Kelly was very reassuring and helped me understand the complex
Dana
Indianapolis
IN
Date:
7/23/2026
5
5555555
The people and the communication throughout the entire process was fantastic and we enjoyed working with everyon.
Jeffrey
Lawrence
KS
Date:
7/23/2026
5
5555555
You went what felt like above and beyond to make something happen for us! We felt educated throughout the entire process and we appreciated taking the time to answer our million questions☺️
Samantha
Crystal
MN
Date:
7/23/2026
5
5555555
Communication, explanations & creativity
Ella
Stafford
VA
Date:
7/23/2026
5
5555555
The entire process was very straightforward and anything that I had questions about Gina was avaible and provided detailed responses. Alot of the work was able to be completed ahead of time and by the time closing came there wasn't alot left to do. Work keeps me busy so it was super helpful to have a streamlined process that didn't eat up the little free time I had.
Leonard
Kansas City
MO
Date:
7/23/2026
5
5555555
Super easy to work with, very responsive and thorough when answering questions
Lauren
Statham
GA
Date:
7/23/2026
5
5555555
Patrick was very knowledgeable, responsive, and pleasant to work with.
Megan
Seven Fields
PA
Date:
7/23/2026
5
5555555
A pleasure to work with
Michael
Ossipee
NH
Date:
7/23/2026
5
5555555
Tom made it great. I did fond the process confusing at times and the request for the survey should have been up front instead of the end. We were out of town prior to the closing and really had to scramble to find one from an offsite location.
Gary
New Braunfels
TX
Date:
7/23/2026
5
5555555
The simplicity made it great!
Julie
Round Rock
TX
Date:
7/23/2026
5
5555555
You and your team were helpful as could be. You made the process understandable and easy to navigate.
Jesse
Carbondale
KS
Date:
7/23/2026
5
5555555
Great communication every step of the way.
Lisa
Bellefonte
PA
Date:
7/23/2026
5
5555555
Matt and his team were quick to respond and transparent through the entire process. They made it clear they were on out side the entire time.
Martina
Richfield
MN
Date:
7/23/2026
5
5555555
Bethany and the rest of the team made the entire process feel easy and not overwhelming
Nicholas
Georgetown
OH
Date:
7/23/2026
5
5555555
Ericka Quichocho was very helpful and her advice was really amazing. Thank you much for working hard, and getting us the help that we needed for my family. I greatly appreciate it
Mansan
Spanaway
WA
Date:
7/23/2026
5
5555555
"Working with Luis Maldonado at Fairway was an absolute blessing!" My wife and I couldn't be more grateful for Luis's help in getting us into our new home. From day one, he was extremely knowledgeable, patient, and always available to answer our questions. He guided us through every step of the mortgage process with total confidence and care, making what could have been a stressful experience feel smooth and seamless.
Carlos
Springfield
MA
Date:
7/23/2026
5
5555555
John and staff are very responsive and communicative. Very helpful with explaining the process and answering any questions very quickly.
Rita
Gainesville
GA
Date:
7/23/2026
5
5555555
Eric kept in constant contact and was quick to respond to my questions.
LuAnne
Hugo
MN
Date:
7/23/2026
5
5555555
Keeping the lines of communication open and being available to answer any and all questions that arise for a first time buyer.
Kenneth
Kent
WA
Date:
7/23/2026
5
5555555
Everyone being paiten especially my boy Josh he was the best -Timmy's son
Timmy
Elkin
NC
Date:
7/23/2026
5
5555555
Great Experience Amanda is extremely knowledgeable we our so greatful could have asked for a better person to work with!
Keith
Jamestown
OH
Date:
7/23/2026
5
5555555
Knowledge, respect, and gentle responsiveness is hard to beat.
Carolyn
Kansas City
MO
Date:
7/23/2026
5
5555555
Craig works so hard for his people and gets stuff done!
Kaysha
Casper
WY
Date:
7/23/2026
5
5555555
Quick communication, very responsive, easy process
Dean
Rockport
TX
Date:
7/23/2026
5
5555555
Communication is excellent, follow through excellent. Very pleasant man to work with plus high knowledge.
Dale
Payson
AZ
Date:
7/23/2026
5
5555555
Cynthia is what made my experience great she went above and beyond to assist me
Lindell
Sarah
MS
Date:
7/23/2026
5
5555555
Chelsea's communication and support over the entire refi process.
Jeff
Eldorado Springs
CO
Date:
7/23/2026
5
5555555
Leigh broke down all of the important numbers and information and was there to talk me through it anytime I needed it!
George
Simpsonville
SC
Date:
7/22/2026
5
5555555
Communication and process was faster than expected. E-signing documents were easy. Uploading documents to website was super convenient. Chad responded to phone calls right away.
Alexis
Saint Joseph
MO
Date:
7/22/2026
5
5555555
Roman Lopez and marina lizarraga make every step easy of understand they make us feel confident that we are not alone thank you so much I highly recommend
Jose
Heber
AZ
Date:
7/22/2026
5
5555555
Really down to the point and was very proficient in his work they whole team was very helpful
Michael
Demotte
IN
Date:
7/22/2026
5
5555555
Andrew and his team are the Best! Great communicators and great service. I ask lots of questions and they are always willing to answer/help me.
Patrick
Montrose
CO
Date:
7/22/2026
5
5555555
Very helpful. Answered all of my questions when clear answers whenever I was confused or didn't understand something as a first time home owner.
Stephen
Simpsonville
SC
Date:
7/22/2026
5
5555555
First, the greetings and her presentation. Then her knowledge for what we were asking and her great feedback. I don't know what to say, but thank you Mrs.Kim for your superb support in guiding us in the right direction. Thank you again!
Aaron
Spanaway
WA
Date:
7/22/2026
5
5555555
Teresa was so helpful, informative every step of the process.
Joe
Odessa
TX
Date:
7/22/2026
5
5555555
Communication from Dave was top notch right from the start through to closing.
Lisa
Saint Augustine
FL
Date:
7/22/2026
5
5555555
We've known Cole for over 5 years, and he has helped us finance two homes. He is professional, punctual, knowledgeable, and always responsive. He made the mortgage process smooth and was always available to answer our questions. We truly appreciate his expertise and would be happy to recommend him to anyone looking for an excellent Mortgage Advisor and Loan Officer.
Svetlana
Sartell
MN
Date:
7/22/2026
5
5555555
5.0 Stars!
Bill Kneuper
Date:
7/22/2026
5
5555555
Nicole is awesome!
WIlliam
Fruita
CO
Date:
7/22/2026
5
5555555
Friendly knowledge and great working together
Dean
Atmore
AL
Date:
7/22/2026
5
5555555
5.0 Stars!
Paul Escobar
Date:
7/22/2026
5
5555555
Alex Pyrek
Paul
Chicago
IL
Date:
7/22/2026
5
5555555
I just closed another transaction with Christiaan Turner and Fairway Mortgage. And it was another great experience. His communication is top notch - clients, agents, and the team are always well informed on the status of the transaction.Christiaan is always the main point of contact, so no communication gets lost. And he is able to close fast if need be. I can highly recommend Christiaan and his team and look forward to our next transaction together.
Sabine
Georgetown
TX
Date:
7/22/2026
5
5555555
Dan and Heather were very attentive and organized in keeping us on schedule with our mortgage application and closing. I also appreciated the timing of the loan locking to achieve the best rate.
Anthony
Northbrook
IL
Date:
7/22/2026
5
5555555
Evelyn and her team made the whole process extremely easy. Being first time homebuyers was already a huge huge stressor, but she made the process much easier to handle. We appreciated every second of help that was provided to us at almost any time of the day. Highly recommend Evelyn and her team!
Matias
Addison
IL
Date:
7/22/2026
5
5555555
Sue made it seamless!
Andrew
Danville
IN
Date:
7/22/2026
5
5555555
very timely responses
Heather
Olathe
KS
Date:
7/22/2026
5
5555555
5.0 Stars!
David Frontier
Date:
7/22/2026
5
5555555
Good communication, positive attitude, successful process, and thanks for showing up at the closing .
Christopher
Davidson
NC
Date:
7/22/2026
5
5555555
great communication
Corey
Lynchburg
VA
Date:
7/22/2026
5
5555555
5.0 Stars!
K S (CozyKarma)
Date:
7/22/2026
5
5555555
Made buying our first home easy!
Kierra Hart
Date:
7/22/2026
5
5555555
love working with Sabina - she is great, very responsive.
Tika
Akron
OH
Date:
7/22/2026
5
5555555
Thanks for making my VA loan process smooth and straightforward. You were on top of everything. Your team handled every step quickly and clearly. I felt taken care of the whole way.
Joseph Schuman
Date:
7/22/2026
5
5555555
Thanks for making my VA loan process smooth and straightforward. You were on top of everything. Your team handled every step quickly and clearly. I felt taken care of the whole way.
Joseph
Akron
OH
Date:
7/22/2026
5
5555555
Kim was very good at communicating, she made this process so easy for us, and was able to do the loan within 3 weeks so we could close on our dream home.
Elina
Lakeville
MN
Date:
7/22/2026
5
5555555
Working with Aurel to obtain my mortgage was an exceptional experience. Besides being a brilliant professional, Aurel is also a truly outstanding human being. He is honest, dedicated, and always focused on doing the best he can to achieve the best possible outcome for his clients. From the beginning, Aurel was always available to answer every question, address every concern, and guide me through each step of the process with patience and professionalism. What makes him different is that he does not treat you simply as a customer or a transaction; he treats you as a person—with respect, dignity, and genuine care, like a family member or a friend. Working with Aurel was not only a successful mortgage experience but also an opportunity to learn and better understand the entire process and everything beyond it. His knowledge, integrity, and commitment make him someone you can truly trust. Aurel is my first choice, and I would proudly recommend him to any friend or family member who needs assistance with obtaining a mortgage. He represents the highest level of professionalism combined with genuine human values.
Beqir SKRELI
Date:
7/22/2026
5
5555555
The team at Fairway, specifically Brian, PJ and Alyssa, are truly amazing. Whenever I had a question they were available and kept me up to date in my home buying process. I could not have done it or survived without them! I am so grateful for them helping me with this new chapter of my life. 💖
Cortney Chadurjian
Date:
7/22/2026
5
5555555
Pam Boyd was great to work with. She made the whole process seamless and guided me thru the details and kept me informed on the progression of the closing daily.
Bo Coppage
Date:
7/22/2026
5
5555555
Working with Aurel to obtain my mortgage was an exceptional experience. Besides being a brilliant professional, Aurel is also a truly outstanding human being. He is honest, dedicated, and always focused on doing the best he can to achieve the best possible outcome for his clients. From the beginning, Aurel was always available to answer every question, address every concern, and guide me through each step of the process with patience and professionalism. What makes him different is that he does not treat you simply as a customer or a transaction; he treats you as a person—with respect, dignity, and genuine care, like a family member or a friend. Working with Aurel was not only a successful mortgage experience but also an opportunity to learn and better understand the entire process and everything beyond it. His knowledge, integrity, and commitment make him someone you can truly trust. Aurel is my first choice, and I would proudly recommend him to any friend or family member who needs assistance with obtaining a mortgage. He represents the highest level of professionalism combined with genuine human values.
BEQIR
Lombard
IL
Date:
7/22/2026
5
5555555
Very easy to deal with and understanding. Came up with solutions fast and easily.
Joshua
Ashland
MO
Date:
7/22/2026
5
5555555
Everyone on the team made the process smooth and simple. The professionalism and punctuality was excellent! Fairway made sure to take care of things in a timely manner and made sure we had our dream home in no time at all! We appreciate everyone and everything.
Victoria
Revere
MA
Date:
7/22/2026
5
5555555
Great communication and response time. Took the time to explain all of our options. Was able to process the loan quickly.
Jennifer
Mckinney
TX
Date:
7/22/2026
5
5555555
Jaime was professional and very timely
Matthew Wright
Date:
7/22/2026
5
5555555
Karen was aMAZing start to finish!!! She was quick to respond and always had an answer to our questions. She made the process fun and easy. Karen got us the best rate kept our budget in mind and we were able to get the payment we needed. She went above and beyond!
Nicole Stockman
Date:
7/22/2026
5
5555555
Collin was wnderful explaining everything in laymans terms. He was also not only knowledgable but extremely patient. We would use Collin again and also refer him to any new potential clients.
Eddie
Ammon
ID
Date:
7/22/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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