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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Communication
Jennifer
Vernon
CT
Date:
8/23/2026
5
5555555
you guys gave us the information we needed as first time home buyers. You made it 10x easier for us and learned a lot of things about the housing market !
Matthew
Tyrone
PA
Date:
8/23/2026
5
5555555
Everything was great! Communication, responsiveness, organization, all of it! :)
Bonnie
New Braunfels
TX
Date:
8/23/2026
5
5555555
Very responsive and
Emily
Arlington
TX
Date:
8/23/2026
5
5555555
Great service. Very responsive!
Sheri
Mckinney
TX
Date:
8/23/2026
5
5555555
Timely , Patient , easy to work with and upfront about all of the information being presented.
Jacob
Greensboro
NC
Date:
8/23/2026
5
5555555
Quick to respond and communicative throughout the process.
William
Eddy
TX
Date:
8/23/2026
5
5555555
Darrin was helpful and always available (including evenings and weekends) to answer questions for months as we planned our move and when the time came, he made the process so easy and seamless, we didnt have any surprises or worries at all! His team, including Caden, were wonderful and friendly as well! We were very impressed with the whole experience!
Virginia
Fruita
CO
Date:
8/23/2026
5
5555555
Tim is the best!
Grace
Kansas City
MO
Date:
8/23/2026
5
5555555
Very helpful and efficient
Richard
Lawrence
KS
Date:
8/23/2026
5
5555555
Timely, professional, expert in his field. Everything you want in an experience.
Adam
Portsmouth
VA
Date:
8/23/2026
5
5555555
Wonderful service
Nicole
Sioux Falls
SD
Date:
8/23/2026
5
5555555
Becky was great!
Michaela
Cypress
TX
Date:
8/23/2026
5
5555555
Knowledgable and incredibly helpful
Nicole
Rochester
MN
Date:
8/23/2026
5
5555555
The endeavor in itself is a stressful experience but michael was clear and communicative the entire time as well as everyone on his team was helpful when he was unable to answer at tge time. he's true to his word with times and estimates .
Bridget
Framingham
MA
Date:
8/23/2026
5
5555555
very profe service
Antuanela
Hoffman Estates
IL
Date:
8/23/2026
5
5555555
The communication was great every step of the process. It was so stress free. Thank you again for all your help and support.
Heather
Shawnee
KS
Date:
8/23/2026
5
5555555
Jacob was so great! explained everything, very professional, grea communication . whole process was so easy!
Chelsea
Casper
WY
Date:
8/23/2026
5
5555555
Tom was cery very responsive and thorough and extremely helpful and knowledgeabl!
Lisa
Bridgewater
NJ
Date:
8/23/2026
5
5555555
quick communication and speed at correcting errors
Sarah
Ozawkie
KS
Date:
8/23/2026
5
5555555
Best service ever will always us them . With all our lending needs.
Manal
Phoenix
AZ
Date:
8/23/2026
5
5555555
Easy process
Allison
Baltimore
MD
Date:
8/23/2026
5
5555555
Dennis and Melissa were wonderful
Donna
Columbus
NJ
Date:
8/23/2026
5
5555555
Communication and professionalism vie for first place! I was always made aware of the steps involved in the process, and always knew I could contact Heidi with any questions.
Michael
Fairway
KS
Date:
8/23/2026
5
5555555
Teri was very kind, quick, and professional. I am very happy!
Carissa
La Grande
OR
Date:
8/23/2026
5
5555555
Randy's communication during the process was amazing. Also quick to answer questions and clearly explains all details. The process was easy!!
Angela
Bismarck
ND
Date:
8/23/2026
5
5555555
The communication was key. There was a lot involved but all along they was you guys kept us updated on everything and made sure everything was on the right track. It was a wonderful experience.
Taylor
Casa Grande
AZ
Date:
8/23/2026
5
5555555
Becky had lots of experience and was so helpful throughout the process. She made everything easy and made sure we understood every part of the process. Becky is amazing!
Annie
Inver Grove Heights
MN
Date:
8/23/2026
5
5555555
Beth's promptness & attention to detail.
Christopher
Enterprise
AL
Date:
8/23/2026
4
4444444
Jeff is someone that is empathetic & compassiona about his clients & that goes a long way! It helps build that trust.
Jocelin
Bensenville
IL
Date:
8/23/2026
5
5555555
Matt and team was extremely communicative and clear on the process. What could have been a stressful experience was made easy.
Beena
Wheeling
IL
Date:
8/23/2026
5
5555555
Very helpful with making everything clear. It had been over 30 years since we bought a house and it was confusing for us. Brett also would text whenever I needed to check e-mail, because I told him I never checked e-mail.
Darin
Gaylord
MN
Date:
8/23/2026
5
5555555
Fast reliable service
Jonathan
Colorado Springs
CO
Date:
8/23/2026
4
4444444
Having a good team to help me get to closing! I know it wasn't an easy task to do. But Dave and his team got the job done!
Adrina
Cape Girardeau
MO
Date:
8/23/2026
5
5555555
The process was completed in the timeframe required.
Morris
South Euclid
OH
Date:
8/23/2026
5
5555555
Kenny you are very kind! Felt like we were working close friend who was really looking out for us - not just a business transaction. You are responsive, informative and very knowledgeable. You were patient in helping explain all the options so that Jeff and I could make the best decisions for our long term goals with purchasing our home. Thank you- Kristin & Jeff
Kristin
Fort Collins
CO
Date:
8/23/2026
5
5555555
Jeff was very helpful throughout the entire mortgage process. He communicated clearly, answered our questions quickly, and made sure we understood everything along the way. He made the process much easier and less stressful for us. We really appreciated his help and would definitely recommend him.
Vlad
Westfield
IN
Date:
8/23/2026
5
5555555
Everything. I was constantly being informed on what was going on. Vito Roppo also stayed in touch after Jill took over. I can highly recommend Jill and Fairway Mortage. Thank you for everything
Kathleen
Lombard
IL
Date:
8/23/2026
5
5555555
The comunication was fantastic! Becky was always available and ready to answer the many questions that I had. The whole process was very easy!
Trenton
Inver Grove Heights
MN
Date:
8/23/2026
5
5555555
Kind, knowledgeable, efficient, effective.
James
Oceanside
CA
Date:
8/23/2026
5
5555555
Easy and smooth process
Ronald
Avondale
AZ
Date:
8/23/2026
5
5555555
Flexible and responsive!
Kurt
Sarasota
FL
Date:
8/23/2026
5
5555555
Great communication and a very great team
Logan
Saint Joseph
MO
Date:
8/23/2026
5
5555555
Everything was communicated clearly and way ahead of time. I knew what was going to happen before it happened and I was made aware of all numbers along the way and what they meant
Jake
Centereach
NY
Date:
8/23/2026
5
5555555
Very professional and easy to work with
Kevin
Tarpon Springs
FL
Date:
8/23/2026
5
5555555
Erin is wonderful and very talented and helpfu, knowledgeable
Forrest
Aragon
GA
Date:
8/23/2026
5
5555555
Attention to detail and open lines of communication
Franky
Hyattsville
MD
Date:
8/23/2026
5
5555555
Quick response to my quesrions.
Deborah
Gosnell
AR
Date:
8/23/2026
5
5555555
Great communication and quick responses!
Makayla
Louisville
KY
Date:
8/23/2026
5
5555555
Its as simple as having you as a lender. You made the process so smooth and easy. Communication was great, any questions or concerns we had were answered clearly, we always felt you had our best interest in mind from beginning to end. The team work between you and our realtor was excellent.
Keleigh
Emmitsburg
MD
Date:
8/23/2026
5
5555555
I really appreciated Cheryl's enthusiasm and diligence in making my mortgage work under an extremely tight timeline. She even made it fun! She was always available to discuss any matter and stayed engaged throughout the process. Highly recommended!
Lisa
Watertown
MA
Date:
8/23/2026
4
4444444
Easy and seamless process. Just needed A bit more communication and emails were not responded to.
Allison
Bel Air
MD
Date:
8/23/2026
5
5555555
The excellent help and dedication to getting me and my family into our first home every time things got complicated, Brian and his team would only step up more and more until the job was complete. Thank you so much for your help
Mario
Pueblo
CO
Date:
8/23/2026
5
5555555
Chris and Claudia worked tremendously hard to make our loan happen and stayed in touch the whole process giving us great advice and keeping us updated on the process. We are truly grateful.
Thomas
Concho
AZ
Date:
8/23/2026
5
5555555
Kevin worked really hard for me
Poppy
Kingston
WA
Date:
8/23/2026
5
5555555
Very communicative and on top of things. Always available even after hours. Laura put my mind at ease many times. I felt like I was dealing with a trusted friend not just a representative of a company. She was in this with me from start to finish. Every question was fully answered and explained so I could understand the process. This is the sixth time in my life that I bought a house and this is the best experience I ever had!
Maria
Sneads Ferry
NC
Date:
8/23/2026
5
5555555
We got it done
Alexis
Unity
ME
Date:
8/23/2026
5
5555555
Gary took the stress out of this thing. Every step was clear and the flow of information was exceptional.
CHRISTOPHER
Spiro
OK
Date:
8/23/2026
5
5555555
The fact that multiple lenders told me impossible and Jill made it possible!
Jacob
Cleburne
TX
Date:
8/23/2026
5
5555555
Lori did an exceptional job while working with us on our mortgage. Her communication skills are to be commended, and she kept us informed every step of the way. Lori was always readily available, and never hesitated to pick up the phone and call If necessary. Thank you Lori and team!
Kelly
Millsboro
DE
Date:
8/23/2026
5
5555555
This transaction was unusually difficult because of the buyer's repair requests and the buyer's loan company (located in North Carolina). Sharla and her team were very flexible and supportive in providing the Seller appropriate financial information to complete not only the Seller's sale but her simultaneous purchase. Sharla and her team's professionalism and communiction are impeccable.
Charlene
West Haven
UT
Date:
8/23/2026
5
5555555
Ok is better than excellent because in life nothing is excellent.
Jeremy
Sioux City
IA
Date:
8/23/2026
5
5555555
Working with Dan was great! He made everything move quickly and smoothly. Truly on top of everything and I very much appreciated his great work and his advice/tips.
Jordan
Vancouver
WA
Date:
8/23/2026
5
5555555
The experience was good. The house purchase process took under a month and we got the house.
Juan
Maricopa
AZ
Date:
8/23/2026
5
5555555
Attention to detail & quick communication!
Maria
Beaverton
OR
Date:
8/23/2026
5
5555555
Above and beyond assistance! Willing to assist client with preparation in home buying process and in addition to building and maintaining credit. Outstanding!
Aliyah
Decatur
GA
Date:
8/23/2026
5
5555555
Brady worked to get my loan approved and suggested steps to improve my credit also. He was patient and professional throughout each phase of the process.
Joseph
Lynchburg
VA
Date:
8/23/2026
5
5555555
Debbie made it an easy process and answered any questions promptly
Dustin
Sauk Rapids
MN
Date:
8/23/2026
5
5555555
awesome communication and super helpful!
Kaitlyn
Meridian
ID
Date:
8/23/2026
5
5555555
Anthony takes care of the customer and every customer is MVP , every customer is the most important !
Akram
Jacksonville
FL
Date:
8/23/2026
5
5555555
I was a first time homebuyer, and that meant I didn’t know anything about the process. But Jay walked me through it all. He explained everything step-by-step. He went above and beyond to make sure not only did I understand the process, but showed me how to get all my things together. Thank you so much Jay
Rafik
Louisville
KY
Date:
8/23/2026
5
5555555
................
Donald
Bismarck
ND
Date:
8/23/2026
5
5555555
They made everything seamless and easy! Very communicative
Zachary
Columbus
OH
Date:
8/23/2026
5
5555555
U guys did everything thank u
Ruben
Carpentersville
IL
Date:
8/23/2026
5
5555555
Great communication and patience
Jolina
Kent
WA
Date:
8/23/2026
5
5555555
Terri always kept in touch, always communicated clearly, always was upbeat and friendly, and always was professional and honest.
Cynthia
Dardenne Prairie
MO
Date:
8/22/2026
5
5555555
The professionalism and dedication to help my family to find a home was the best experience I've ever had! Thank you so much for your kind hearts and dedication to make this happen!
Drew
Amarillo
TX
Date:
8/22/2026
5
5555555
Debbie took the time to carefully explain everything to me and was more than happy to answer all my questions.
Tamara
Sauk Rapids
MN
Date:
8/22/2026
5
5555555
Every one was so friendly, quick to respond to emails or texts. They made this experience enjoyable and less stressful.
Colleen
Sanbornville
NH
Date:
8/22/2026
5
5555555
It was not a simple income derived application. Steve and his team managed the procedure to its successf completion.
Lawrence
Tucson
AZ
Date:
8/22/2026
5
5555555
We appreciate everything Garrett and his team did for us! He answered every question we had with honesty and we trusted him throughout the whole process. I would definitely recommend anyone to Garrett if they are starting the home buying process!
Brianna
Hobart
IN
Date:
8/22/2026
5
5555555
Jake was great and I can explained how much he made this experience so much easier. He will be recommended to anyone that I know looking to buy a house !!!
John
Copperas Cove
TX
Date:
8/22/2026
5
5555555
Communications and easy to work with
Joel
Albert Lea
MN
Date:
8/22/2026
5
5555555
Jill was extremely helpful and found answers to every question that we had. We appreciate all of her help and advice!
Amanda
Camby
IN
Date:
8/22/2026
5
5555555
Chris, Claudia and Alina did a phenomenal job. One team one dream. Great job and appreciate all your help.
Brian
Sahuarita
AZ
Date:
8/22/2026
5
5555555
James and Maya did an excellent job keeping informed and making sure nothing fell through the cracks. I would definitely use Fairway for any mortgage purchase in the future.
Richard
Austin
TX
Date:
8/22/2026
5
5555555
Great communication, great patience, great attention to details.
Michael
Bel Aire
KS
Date:
8/22/2026
5
5555555
Francisco was very friendly and knowledgeable. He answered all our questions quickly and professionally. He was a pleasure to work with!
Jace
Salt Lake City
UT
Date:
8/22/2026
5
5555555
Easy and straightforward
William
Florence
SC
Date:
8/22/2026
5
5555555
Aaron is a very easy going and approachable person who excels in his line of work. He conscientiously and gently kept us on track in the very difficult process of meeting deadlines and getting secondary documents. He made himself available after hours when necessary without any sense of being over-extended. We really felt he has our best interests front of mind and are so lucky he helped us in this process. Aaron is incredibly knowledgeable and clearly a great person in general!
Jocelyn
Chicago
IL
Date:
8/22/2026
5
5555555
clear and quick communication about everything in the proces. Thank you!!!
Rachel
Longview
TX
Date:
8/22/2026
4
4444444
Chirone made the experience great, because he seemed to genuily care about my well-being. During this process I had a lot of unfortunate events to occur, & some days it was difficult to be present & engaged. Chirone was unaware of what I was going through, but he extended grace & patience. He is also very knowledgable and hard working!
LaToya
Malvern
AR
Date:
8/22/2026
5
5555555
Kelli kept me updated on every step. Went above and beyond to help me move to the next stage. Excellent with thoroughly explaining complex contract jargon, calm demeaner, even when client is not. Happy to have used Kelli's expertise on two loans.
Eve
Prattville
AL
Date:
8/22/2026
5
5555555
The communication was good and the process was a lot easier than when we applied for a HELOC loan through the local bank
Gloria
Fayetteville
PA
Date:
8/22/2026
5
5555555
Going above and beyond and always feeling like Jerry is on your side and is going to make it work no matter what.
Shahab
Snohomish
WA
Date:
8/22/2026
5
5555555
Professionalism
Helena
Upper Marlboro
MD
Date:
8/22/2026
5
5555555
Was very patient and was willing to answer any questions or concerns that I had. Gave us great refrences for our home insurance, best loan options with explanations, and just overall a great communicator. My wife and I are very thankful for the service provided for us and will definetely refer him to my friends and family that are intrested in finding a great loan officer.
Carlos
Marana
AZ
Date:
8/22/2026
5
5555555
Liori was so helpful to
Beth
Hartland
WI
Date:
8/22/2026
5
5555555
Tina's expertise and clear communication.
Alexandria
Spanaway
WA
Date:
8/22/2026
5
5555555
Korey was an excellent communicator and I also eppreciated her insight into the local real estate market that helped our offer get accepted. Everything was really smooth. 'she even problem solved for my 80 year old mother who is not tech savvy signing forms. I also appreciate Fairway doesn't sell your information so you aren't bombarded with solicitation.
Heather
Montgomery
OH
Date:
8/22/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

Get Started
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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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