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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Jill gave exceptional service in every way. I would gladly recommend to everyone.
Christine
Bismarck
ND
Date:
3/6/2026
5
5555555
Brittney was the best
Rodiques
Riverdale
GA
Date:
3/6/2026
5
5555555
Everyone on the team, without exception, has been extremely responsive, helpful, and patient with my questions throughout the process of securing our loan.
Eric Michael
Kaysville
UT
Date:
3/6/2026
5
5555555
Lori was so easy to work with and made the process, which was quick, a breeze
Laura
Waterford
WI
Date:
3/6/2026
5
5555555
Answered all my queries timely and made the entire process smooth
Vipulkumar
Keller
TX
Date:
3/6/2026
5
5555555
Friendly/ fast / knowledgeable and caring
Danny P
Hibbing
MN
Date:
3/6/2026
5
5555555
Exteremely helpful throughout the entire process. Being a first time homebuyer, most of this process was completely foreign to me. Sarah walked me through every step and made sure I understood what was going on at all times. Her and her team were also exteremely responsive. If I ever had any questions, they would get back to me right away. This kept the ball rolling on the application and helped ensure no hiccups along the way. Overall it was a tremendous experience and I am extremely greatful to Sarah and her team for the hard work put in on my behalf.
Kory
Oconomowoc
WI
Date:
3/6/2026
5
5555555
Team was very attentive and responsive throughout the whole process
Christina
Dickinson
TX
Date:
3/6/2026
5
5555555
The ability to get him on the phone anytime. And he was great at releaving the stress when it was getting to me. He kept me informed andknowing what to exspect next. He even went to closing with me and to see my new home!
Cathy Marie
Nevada
MO
Date:
3/6/2026
5
5555555
Jenn answered all of my questions in a timely manner and made sure we closed on time.
Jenika
Lk Havasu Cty
AZ
Date:
3/6/2026
5
5555555
Chris is top notch! This is my 3rd or 4th time working with Chris and it is always a great experience. You can tell Chris really cares about his clients. This is what keeps me coming back.
Jose A
Menomonee Fls
WI
Date:
3/6/2026
5
5555555
David was very helpful and responsive to our questions and concerns.
John A
Orondo
WA
Date:
3/6/2026
5
5555555
N/ananana n/a
Catherine Elisabeth
Millen
GA
Date:
3/6/2026
5
5555555
Bryan is very knowledgeable and very communicativ, always working on giving me the best deal.
David
Clermont
FL
Date:
3/6/2026
5
5555555
Customer service
Jeromy L
Columbia
SC
Date:
3/6/2026
5
5555555
Gina and team is always clear and efficient in their communication. Everyone is professional and kind, and makes the process easy from start to finish.
Addy
Shawnee
KS
Date:
3/6/2026
5
5555555
Garett had been outstanding throughout the home buying process! Great communication and quick answers to any questions I've had. He is proactive and easy to work with. I really feel like he cares about his clients!
Kyleigh Kathleen
Boston
MA
Date:
3/6/2026
5
5555555
Very friendly people to deal with,helpful since I am technically challenged.
Dennis
Anderson
IN
Date:
3/6/2026
5
5555555
I have worked with Amanda multiple times personally , as well as referred several clients over the years , and the service she provides has always been exceptional.
Ronald J
Casstown
OH
Date:
3/6/2026
5
5555555
Jason went above and beyond to help me. I appreciate his candid and detailed communication, as well as his knowledge of the entire home-buying process. He is the reason I chose Fairway.
Tian
Fort Collins
CO
Date:
3/6/2026
5
5555555
Jake went above and beyond in helping my clients, a truly exceptional experience!!
Corey
Nolanville
TX
Date:
3/6/2026
5
5555555
You were personable and made us feel comfortable with the whole process . You were open and honest about everything and we felt like you gave us same advice you would a family member. You werre genuine.
Lauryn P
Medway
MA
Date:
3/6/2026
5
5555555
Everyone was incredibly helpful and knowledgeable. They made the whole process easy.
Shawna Christine
Union
ME
Date:
3/6/2026
4
4444444
Timely responses to questions. Kristi was flexible with her time and was willing to meet with us in the evenings. She could answer all our questions and was very patient.
Amanda
Dickinson
TX
Date:
3/6/2026
5
5555555
The comunicación was great, we had questions and they answer each of the super fast.
Daniel
Joliet
IL
Date:
3/6/2026
5
5555555
Sarah was on top of everything and made sure to keep us in the loop with the closing on both our houses
Leah A
Farmington
MN
Date:
3/6/2026
5
5555555
Danny and his team are the very best. This was the best experience thank have ever had!
Jared Michael
Keller
TX
Date:
3/6/2026
5
5555555
Haley was very transparent and helpful . She answered quickly and answered any questions we had throughout the whole process.
Noah
Las Vegas
NV
Date:
3/6/2026
5
5555555
I appreciated the patience and guidance throughout the process.
Jonathan
Owens Cross Roads
AL
Date:
3/6/2026
5
5555555
Ben has been absolutely terrific helping us with our finances. He's very knowledgeable and always responds in a timely manner. Because of his expertise, we were able to close on our dream home!
Nicole L
Burlington
WI
Date:
3/6/2026
5
5555555
Great Communication and support throughout the process.
Jamshed
Dumfries
VA
Date:
3/6/2026
5
5555555
Jonathan was very Very patient with me & answered all my questions without delay!! Best
Heather
Robinson
TX
Date:
3/6/2026
5
5555555
Easy process for buying a house made sure we were well informed about everything, and made sure we got everything we were looking for.
Arturo
Surprise
AZ
Date:
3/6/2026
5
5555555
Thank you for making this process easy for us!!!
Tyler
Grand Junction
CO
Date:
3/6/2026
5
5555555
This is the second time I have worked with James, and both times it was a smooth and easy experience. He always answers my questions and gives me straight up answers. I will definitely use him again if I need it.
Kevin
Phoenix
AZ
Date:
3/6/2026
5
5555555
Answered all my questions. Kept me up to date. Broke things down so I could understand.
Andrew
Akron
OH
Date:
3/5/2026
5
5555555
Straightforward and smooth loan transaction and competitive rates. Will definitely use Jeff again in the future.
Nicholas
Kaysville
UT
Date:
3/5/2026
5
5555555
Everyone was lovely and so quick to respond. excellent service!
Christina
Paradise Valley
AZ
Date:
3/5/2026
5
5555555
Very responsive and attentive team!!
Amber L
Roanoke
VA
Date:
3/5/2026
5
5555555
Great at explaining the process. Tim answered all questions very quickly which made the process much easier
John Brandon
Hickory
NC
Date:
3/5/2026
5
5555555
Pleasant Team to work with.
Adam D
Shulerville
SC
Date:
3/5/2026
5
5555555
Start to finish in 16 days. Great service!
Robert W
Eloy
AZ
Date:
3/5/2026
5
5555555
timely, honest, and helpful. Thank you, Mackenzie and team!
Brett
Princeton
MN
Date:
3/5/2026
5
5555555
I did not have to do much leg work they handle everything and keep me in
Adam
Stafford Spgs
CT
Date:
3/5/2026
5
5555555
communication was great. Also available to answer our questions, plus we closed early.
Robbie Lynn
Tucson
AZ
Date:
3/5/2026
5
5555555
Very thorough, informative, and prompt. He genuinely works hard to overcome challenges that the whole loan experience and process presents with.
Sung M
Chandler
AZ
Date:
3/5/2026
4
4444444
we got to our tight closing timeline on time
Samantha L
Colorado Springs
CO
Date:
3/5/2026
5
5555555
Heath's personality, knowledge and professional behavior at all times. He was patient and never made me feel like i I was bothering him because I didn't understand something. I recommend him.
Marion
Warwick
RI
Date:
3/5/2026
5
5555555
Easy to deal with
William D
Sun City West
AZ
Date:
3/5/2026
5
5555555
Very personable, very thorough in answering even the smallest of question.
Sadishia T
Scottsbluff
NE
Date:
3/5/2026
5
5555555
Easy and prompt communication.
Randy
Saint Marys
GA
Date:
3/5/2026
5
5555555
Thank you for your help with my business thank you
Maria
Norridge
IL
Date:
3/5/2026
4
4444444
Sarah went above and beyond, going back and forth with the underwriter to make this happen. She was so wonderful and supportive
Kathleen
Warrensburg
MO
Date:
3/5/2026
5
5555555
Braden helped us purchase a home a few years ago. When we were ready to move again, we did not consider using anyone else - he is the best! He was always available to answer questions and made sure we understood all aspects of the loan process. When issues arose, he was quick to resolve them and to reassure us. I have known Braden personally and professionally for many years and would not hesitate to recommend him to anyone shopping for a home loan. We love working with him and his team!
Madison Davis
Kingwood
TX
Date:
3/5/2026
5
5555555
Great to work with, always friendly, responsive, and very helpful with answering questions and resolving issues
Stephan
Phoenix
AZ
Date:
3/5/2026
5
5555555
Great communication, quick replies.
Laura Erin
Labelle
FL
Date:
3/5/2026
5
5555555
Every step, every person
Heidi
North Las Vegas
NV
Date:
3/5/2026
5
5555555
This is my second time working with Paige and she is amazing at what she does. Very friendly and easy to talk to and ask questions. Just does a great job.
Michael Gray
Lewisville
NC
Date:
3/5/2026
5
5555555
They made home buying a easy experience
Elizabeth
Sun City West
AZ
Date:
3/5/2026
5
5555555
Took the time to really walk us through our options so we could do what works best for us
Patrick Dean
Dublin
OH
Date:
3/5/2026
5
5555555
Thank you so much for all your help during a quick close!!!! Your team was incredible.
Alyssa
Waterloo
IL
Date:
3/5/2026
5
5555555
Sarah was very kind throughout the process. She waited for us to float the market long enough for rates to drop. Very kind and patient during the transaction. Highly recommend her!
Ashley
Surprise
AZ
Date:
3/5/2026
5
5555555
Christine is a go-getter and will be there to answer your questions at any hour. She made a stressful process smooth and I would recommend her to any of my friends or family!
Zoey
Argos
IN
Date:
3/5/2026
5
5555555
Tim is on point and doesn't beat around the bush! Tim is great at responding at any question or inquiry I throw at him! Definitely recomend Tim and Fairway!
Albert
Flower Mound
TX
Date:
3/5/2026
5
5555555
Sean is wonderful to work with. He is friendly, personable and always available to answer questions and and follow through in a timely manner. The entire process was made easy and seamless with his help and guidance. Our experience was outstanding and pleasant!
Barbara L
Amissville
VA
Date:
3/5/2026
5
5555555
Everything that was presented to me was realistic, no grand promises were made. And when I had questions, Joe jumped on a call to go through the documents with me. Lastly, when there was a problem, it was communicated and handled with professionalism.
Trevor
Rio
WI
Date:
3/5/2026
5
5555555
Been very helpful through this whole experience
Edwin Arthur
Sumner
WA
Date:
3/5/2026
5
5555555
Constant flow of communication and guidance throughout the entire process until closing.
Analilia
Tucson
AZ
Date:
3/5/2026
5
5555555
Quick to respond
Alex
Bismarck
ND
Date:
3/5/2026
5
5555555
Dave to the time to keep us up to date on what was going on in interest rate world and looked out for our best interest
Chad D
Garretson
SD
Date:
3/5/2026
5
5555555
Chris and his team made building/buying our new home so much easier. They explained things in a manner that was easy to understand and worked with us every step of the way. They were in constant communication with us and explained each and every step. This process could have been so stressful, but with their help it was a breeze. We greatly appreciated all of their help.
Bridget
Lebanon
PA
Date:
3/5/2026
5
5555555
The consistence contact and up to date information on the entire process kept us abreast the entire time. The friendless of Kurt and his team were outstanding. There professionalism was the best someone could ask for. Kurt made us feel at home and part of the process from the beginning to the end, and beyond! I would highly recommend Kurt and his team!
Mark
Freeport
FL
Date:
3/5/2026
5
5555555
Jaime is very accurate and prompt and makes herself available to you for questions almost any time, any day! She went above and beyond to help me get the best rate that I could for my new mortgage!
Jennifer
Lafayette
IN
Date:
3/5/2026
5
5555555
This was the easiest transaction I have ever had with a Mortgage company
Malcolm D
Pascagoula
MS
Date:
3/5/2026
5
5555555
I got so many answers to questions I didn't initially know I needed to ask. Jamie answered with patience and so much help during this process that it allowed me to find a home that I love at a price well within budget by setting realistic expectations for what I could get.
Jamal
Hamilton
TX
Date:
3/5/2026
5
5555555
Your patience and, friendly behavior. thanks
John J
Maricopa
AZ
Date:
3/5/2026
5
5555555
Very responsive and easy to work with. Thank you for the help on my refinance.
Shawn C.
Crown Point
IN
Date:
3/5/2026
5
5555555
Brian is very friendly and his communication is top notch. i don't think there was ever a time he did not get right back to me when i had a question. we always love working with Brian!
Adam J
Cazenovia
WI
Date:
3/5/2026
5
5555555
Marina was amazing from the start and guided us through every step of the process. She is detail-oriented, clearly lays out all your options, and helps you navigate each decision along the way. Her communication was excellent, with quick responses and prompt action on next steps. We are so thankful for her!
Kelli
Rutland
MA
Date:
3/5/2026
5
5555555
Communication was quick and easy
Emily Caroline
Tucson
AZ
Date:
3/5/2026
5
5555555
Dan and his team were greatly attentive and simplified the process and would recommend to any future homebuyers. He was attentive in his responses and is knowledgeable in his field of work.
Caleb
Carmel
IN
Date:
3/5/2026
5
5555555
Great communication, Timely, just overall a great
Joshua M
Hutchinson
MN
Date:
3/5/2026
5
5555555
Easy communication, team is dedicated to getting you to your closing on time
Katherine
Carmel
IN
Date:
3/5/2026
5
5555555
Cynthia made the experience fantastic
Darrin Franklin
Sardis
MS
Date:
3/5/2026
5
5555555
Smooth, Great commubucatini, seamless
Christopher D
Reidsville
NC
Date:
3/5/2026
5
5555555
Dean handled all the issues and the loan process went smoothly
Don Thomas
Summerville
SC
Date:
3/5/2026
5
5555555
Tiffany made things happen where others couldn't .
Brooklin Rae
Atkins
AR
Date:
3/5/2026
5
5555555
This was my husband and my first home purchase, so we had quite a few questions along the way. Colleen and her team answered all of them with patience, and guided us along the way. I would certainly recommend Colleen's services to others in the future.
Laura
Palm Harbor
FL
Date:
3/5/2026
5
5555555
Excellent service
Wilter Jesus
Avon
IN
Date:
3/5/2026
5
5555555
Mike is a great guy and on top of anything that I needed done His team members are also great Him and his team are on top of everything and made every thing easy Can not say enough good things and will be using them in the future
Edward W
Hypoluxo
FL
Date:
3/5/2026
5
5555555
Troy is attentive , communicative, and always looking out for our best interest
Amy
Kirkland
WA
Date:
3/5/2026
5
5555555
Nick did such a great job explaining every piece of this process, from late evening questions to early morning calls he was available to help guide us through the entire refinance. Couldn't have asked for a better experience!
Devin
South Elgin
IL
Date:
3/5/2026
5
5555555
Easy to talk to, personal communication, expert advice, responsive and timely replies, and being local.
Russell P
Windsor
CO
Date:
3/5/2026
5
5555555
Great communication and willingness to educate us about the process. Deni's availability after hours was really a stand out point. Thanks for being so friendly and open with us!
Jacob D
Queen Creek
AZ
Date:
3/5/2026
5
5555555
Preston was such a pleasure to work with went above and beyond from start to finish. If we had to do it again we would choose him again
Angelina
Spring
TX
Date:
3/5/2026
5
5555555
Gary helped us in more ways than one! He made the process of buying a house easy and was about to explain every step. he made the process enjoyable and painless. I was stressed about the whole ordeal and Gary went above and beyond helping relieve my worries.
ANTHONY J
Waldron
AR
Date:
3/5/2026
5
5555555
communication was amazing!!
Puja
Louisville
KY
Date:
3/5/2026
5
5555555
Tom was so personable that he made me feel comfortable. He communicated early and often, and answered all my questions. Working with Tom really helped calm my nerves during my first home buying process. I am excited to work with Tom in the future and to send all my family and friends his way!
Kimberly
Universal Cty
TX
Date:
3/5/2026
5
5555555
Dana was awesome
DionDre
Perris
CA
Date:
3/5/2026
5
5555555
The Waters group was able to answer all of my questions in a timely manner and were there every step of the way. I appreciate them being available and reaching out to make sure I was ready at each step of the proces.
Benjamin M
Smithfield
NC
Date:
3/5/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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