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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Working with Jessi and Craig made things go very smoothly
Ronald
Waukesha
WI
Date:
7/15/2026
5
5555555
Made buying our home simple and easy and made surw sure we were in the know and informed about everything
Eli
Elkin
NC
Date:
7/15/2026
5
5555555
The professional and extremely helpful the team was throughout the process. It was done in a successful timely manner. Everyone was a great help to us.
Michael
Katy
TX
Date:
7/15/2026
5
5555555
Jordan's communication is unmatched. He is so very helpful and knowledgable! He (and our realtor) made the very stressful experience of buying a home, much easier!
Emily
Indianapolis
IN
Date:
7/15/2026
5
5555555
Everything was really smooth and everyone was great
Chelsea
Leonard
TX
Date:
7/15/2026
5
5555555
Kelly was absolutely phenomenal throughout the entire process! From start to finish she was able to give us the exact details needed and more! Kelly was always prompt at getting back with us no matter the time of day. As 1st time home buyers learning the financial aspect of home buying can be daunting. But with Kelly and her team, she made the entire process as stressfree and easy as it possibly could be! I would 10/10 recommend Kelly to anyone who is looking for a rockstar of loan team!
Abigale
Beech Grove
IN
Date:
7/15/2026
5
5555555
Travis was easy to work with and quick to respond to all questions
Morgan
Peoria
AZ
Date:
7/15/2026
5
5555555
Great communication! Laura was amazing and was so timely and kind with all of my questions
Hailey
Ridgeville
IN
Date:
7/15/2026
5
5555555
Due to unforeseen circumstances, I had to refinance my home, removing the other owner and putting the home solely in my name. Charlene was just a phone call away to not only answer all of my questions but also to troubleshoot options with me. She is very personable and remained professional the entire time. I would refer friends and family to her in a heartbeat. Thanks for the great customer service!
Deborah
Manassas
VA
Date:
7/15/2026
5
5555555
Just so quick and easy!
Katie
The Woodlands
TX
Date:
7/15/2026
5
5555555
Thank you to the entire team for providing exceptional service throughout our home buying process. Everyone was incredibly responsive, knowledgeable, and always quick to answer our questions and provide the information we needed. We truly appreciated your willingness to work with us, explore different options, and help us find the best solution for our situation. Your professionalism and dedication made the entire experience smooth and stress-free. Thank you again for all of your hard work—we sincerely appreciate it!
Harlin
Mountain House
CA
Date:
7/15/2026
5
5555555
treated me like his own kid during the process and with a level of professionalism that I really enjoyed he was there to answer all my questions. He was enthusiastic and reassuring during this process when I felt uncertain about my choice to buy a home his team was phenomenal, but Greg overall knows what he's doing when it comes to mortgages He never rejected any of my calls. He always answered my emails and to a customer like myself that means a lot he answered any question without making me feel silly for asking. I highly recommend Greg for anyone's mortgage needs.
Carlos
Commerce Township
MI
Date:
7/15/2026
5
5555555
Very responsive, supportive and patient!
Morgan
Park City
UT
Date:
7/15/2026
5
5555555
Did the work for me
Casey
Ashland
OH
Date:
7/15/2026
5
5555555
Tiaira was always there for assistance no matter when or what it was. As someone who has never done this before, it was so nice having someone I could trust and rely on.
Bronte
Edina
MN
Date:
7/15/2026
5
5555555
good commo. clear and concise.
Anthony
Asheville
NC
Date:
7/15/2026
5
5555555
Communication was incredible and made a very complex process extremely easy to follow along with . Seamless experience .
Taylor
Inlet Beach
FL
Date:
7/15/2026
5
5555555
I have been working with Josh for 22 years on multiple properties. Josh and his team are professional, thorough and exrememly easy to work with. They are proactive and always available to assist and answer questions. They made this part of the process easy and walked me through evey part of it.
Michael
Austin
TX
Date:
7/15/2026
5
5555555
Kelli and team were very attentive and answered all my questions.
Ashley
Montgomery
AL
Date:
7/15/2026
5
5555555
What made this experience great was all the support we received during the process. All our questions were answered clearly and in a timely matter. Never took long to hear anything back from Ashley and her team.
Enkhtumur
Denver
CO
Date:
7/15/2026
5
5555555
clear communication and personalized service
Christine
Orland Park
IL
Date:
7/15/2026
5
5555555
Sandy Krestan is the best in the industry. She talked us through so many options, loan amounts and the rate changes that come with it. She always had our pre-quals to us same day for any houses we were viewing. The loan process was as easy as they come! Underwriting went smoothly and docs were prepped and ready well in advanced so that escrow wasn't scrambling. Sandy is always just a call or text away!
Katherine
Waddell
AZ
Date:
7/15/2026
5
5555555
Always available to answer questions
Oscar
Gilberts
IL
Date:
7/15/2026
5
5555555
Helped me understand the process and was available for questions along the way
John
Austin
TX
Date:
7/15/2026
5
5555555
The frist tim we connecte ,was smoot ride ti up to closing. Taking my information telling what all you needing it was so professionally done. It kept a smile on my face knowing the out come was amazing. Once again I will always have a special place for Fairway in my heart.
Jennifer
Millington
TN
Date:
7/15/2026
5
5555555
PETE was very helpful I don"t anyone could do it better
Mark
High Point
NC
Date:
7/15/2026
5
5555555
Amazing communication, strategic thinker in terms of how to structure things according to my needs, pleasure to work with overall
Lynette
Scofield
UT
Date:
7/15/2026
5
5555555
Excellent communication and helped us understand every step of the way!
Olivia
West Linn
OR
Date:
7/15/2026
5
5555555
Zach is so proacitve and super responsive. We loved working with him and really appreciate everything he did for us. Can't wait to recommend him to my clients!
Brandi
Rogers
AR
Date:
7/15/2026
4
4444444
Caroline was patient in answering all my questions. While on vacation, she and her team member miscommunicated about our loan, which my partner and I tried to update her about. They were able to fix it before closing though! Caroline also had a lot of energy which was great and at times heightened my anxiety. We took some deep breaths together and got through it!
Grace
Saint Louis
MO
Date:
7/15/2026
4
4444444
Rich was very creative and patient
Philip
Antioch
IL
Date:
7/15/2026
5
5555555
Great communication. Very helpful and answered all my questions. Very friendly and easy to deal with.
Sean
El Paso
TX
Date:
7/15/2026
5
5555555
Kai you were great through the whole process and was able to speed through the process as much as possible which we greatly appreciate. Super Nice and reassuring, we could not be happier with our experience! We will be gladly recommending you to all our family and friends. Thank you again for all your hard for we sincerely appreciate you!
Ashley Marie
Lytle Creek
CA
Date:
7/15/2026
5
5555555
Steven, thank you so much for your support throughout our home purchase! You set us up for success at every step on our journey! You were available for every little question we had along the way and explained our options clearly leaving us confident and at ease!
Alissa
Golden Valley
MN
Date:
7/15/2026
5
5555555
Working with Brittany throughout our home loan process was an absolutely wonderful experience. From day one, she was incredibly responsive, efficient, and always made us feel like a priority. Buying a home can be overwhelming, but Brittany has a gift for breaking everything down into a way that's easy to understand. No matter how many questions I had or how many times I needed something explained, she was patient, kind, and never made me feel like I was asking too much. Her communication was exceptional, and I always knew exactly where we were in the process. Beyond being incredibly knowledgeable, Brittany is genuinely one of the kindest people I've had the pleasure of working with. She celebrated this milestone right alongside me and helped make my dream of becoming a homeowner come true. That is something I'll never forget. Thanks to Brittany, what could have been a stressful experience felt smooth and manageable. I'm so grateful for all of her hard work, dedication, and genuine care. If you're looking for a lender who truly goes above and beyond for her clients, I can't recommend Brittany enough!
Valerie
Riverton
WY
Date:
7/15/2026
5
5555555
When I make a great experience, super fast, no problems at all got my loan through
Julio
Fontana
CA
Date:
7/15/2026
5
5555555
Great communicator, prompt, thorough
Kristen
Waconia
MN
Date:
7/15/2026
5
5555555
Kyle was very helpful and communicative!
Katelynn
Grand Junction
CO
Date:
7/15/2026
5
5555555
Our experience was easy and smooth with good communication and information throughout the whole process.
Erin
Bordentown
NJ
Date:
7/15/2026
5
5555555
Neil was patient and personable. He made a potentially very stressful process seamless and virtually stress-free. He was on top of everything which made the entire buying process easier.
Crystal
White Plains
MD
Date:
7/15/2026
4
4444444
Communication wasn't great, but I think this may have been due to too many people handling things and not communicating who was doing what with each of the loans.
Katlyn
Suffolk
VA
Date:
7/15/2026
5
5555555
Danny made the process easy.
Michael
The Woodlands
TX
Date:
7/15/2026
5
5555555
Great communication and felt like Susan really helped us along the way and wasn't trying to just make a sale
Matthew
Amesbury
MA
Date:
7/15/2026
5
5555555
every step was so smooth and easy
Adan
Milwaukee
WI
Date:
7/15/2026
5
5555555
The loan process was great. They took the time to help us explore options and made sure we were comfortable with everything.
Alex
Cheyenne
WY
Date:
7/15/2026
5
5555555
Chance is always great to work with! Transparent communication, quick responses, and a smooth closing from start to finish for my buyers. He made the entire process easy and stress-free. I look forward to working together again!
Chelsea
Bridge City
TX
Date:
7/15/2026
5
5555555
Good communication from loan officer and easy process overall.
Kristina
Katy
TX
Date:
7/15/2026
5
5555555
Everyone was fast and efficient, very professional and friendly people . Any questions we had they answered to the best of their ability.
Amara
Fredericksburg
VA
Date:
7/15/2026
5
5555555
I thought Greg always was very responsive in his emails seemignly at any time of the day. He was very knowledgeable or directed us to the person that could help. Highly recommend.
Kurtis
Hudsonville
MI
Date:
7/15/2026
5
5555555
So easy and helpful the entire way. Craig was very helpful and responsive . Great experienc!!
Cori
Freeman
MO
Date:
7/15/2026
5
5555555
Great support and advice from Ben
Anthony
Ruidoso
NM
Date:
7/15/2026
5
5555555
Loan approval process went fast and smoothly. Communication between Fairway team and myself was quick. Kellie added personal touch to transaction by simple question "how are you doing. Do you have any questions."
Jerome
Mount Pleasant
SC
Date:
7/15/2026
5
5555555
Ashley went above and beyond to make sure we had the right loan for us. She provided us options so we could run the numbers to make the best decision. There were zero hiccups in the process - smoothest financing we've ever done.
Mallory
Charleston
ME
Date:
7/15/2026
5
5555555
jon was super proactive and informative at every step, and did his best to work with us & our realtor on getting a good deal
Julia
Portland
OR
Date:
7/15/2026
5
5555555
Great communication, he answer all my question in a profesional way!
Juan
Jackson
NJ
Date:
7/15/2026
5
5555555
We had a very difficult closing and Josh and his team worked late on a friday to make sure we were able to close. Also all through out the process he was very clear and communicated exactly what was needed so I never had to guess.
Andrew
Canton
GA
Date:
7/15/2026
5
5555555
Monica and her team are very efficient. They are very quick. They stay on top of their clients and making sure that everything is completed in a timely manner and even if you need it sooner, she can make it sooner. Everything on Monica's team was fabulous.
Jessica
Grand Saline
TX
Date:
7/15/2026
5
5555555
An honest, detailed process that resulted in a brief, smooth closing.
Darrell
Georgetown
SC
Date:
7/15/2026
5
5555555
Kaitlyn is very easy to commicate with and always answered our questions in a timely manner.
Kacie
Fenton
MO
Date:
7/15/2026
5
5555555
Patty and her team made my wife and I feel as if our business was important and went out of there way to ensure the deal on our new home was done properly and closed on time. We will definitely recommend them to any friends or family in need of a team that cares.
Forrest
Mukwonago
WI
Date:
7/15/2026
5
5555555
The understanding, knowledge and support of both my loan officer and my realtor. They understood my needs as a buyer and mom. I'd made intial inquires a year prior but once I was ready, the process was quicker and smoother than I could have anticipated. It took time but with their guidance we were all able to lock in on a great opportunitiy for myself and my children.
Ashtyn
Arkadelphia
AR
Date:
7/15/2026
5
5555555
Outstanding communication.
Mark
Cumming
GA
Date:
7/15/2026
5
5555555
Everything went very well, including the communication.
Roman
Rockford
IL
Date:
7/15/2026
5
5555555
April!!! She made this experience exceptionally smooth for me!
Teairra
Charlotte
NC
Date:
7/15/2026
5
5555555
Outstanding communication.
Mark
Brewton
Alabama
Date:
7/15/2026
4
4444444
Availability, communication, speed, and able work to my needs.
David
Enumclaw
WA
Date:
7/15/2026
5
5555555
Kat replied so quickly to all our questions and requests. She really did an amazing job explaining all our scenarios and options, and would even follow up unprompted with suggestions to help us get the most bang for our buck. I truly felt like Kat cared about the success of us getting our dream home in the most economical and sensible way possible. I can’t speak highly enough of her and I think she’s worth more than 5 stars, but that’s all the survey will let me give her. I’m so happy we went with the Moore Team, everyone has been so amazing to work with.
Haley
Lilburn
GA
Date:
7/15/2026
5
5555555
This was the most seamless mortgage process we have ever experienced.
James
Baton Rouge
LA
Date:
7/15/2026
5
5555555
Cynthia made sure we were updated with every piece of information at every step in the process and went above and beyond her duties as a loan officer to ensure that we were taken care of. Very professional and will definitely recommend to anyone in need of her services!
Mitchell
Talladega
AL
Date:
7/15/2026
5
5555555
you snd your assistants made a difficult process much smoother . You went above and beyond to hrlp help us get to our closing!
Mary Beth
Spring Hill
FL
Date:
7/15/2026
5
5555555
Toni was always available and explained step by step what to do and what to expect
Kenneth
Dawsonville
GA
Date:
7/15/2026
5
5555555
Rob answered all of our questions quickly. He was very professional and thorough. He walked us through several different scenarios and not only recommended a best option but showed us the numbers.
Trevor
Golden Valley
MN
Date:
7/15/2026
5
5555555
Efficiency and
Laura
Coon Rapids
MN
Date:
7/15/2026
5
5555555
Very knowledgeable with everything and a great person.
Joshua
Statesville
NC
Date:
7/15/2026
5
5555555
Moving and buying a new home after spending twenty years in the current home was an overwhelming process. Fairway Home Mortgages made the loan process simple and efficient. They were always available and responded immediately to any questions. I highly recommend them!
Christopher
Roanoke
VA
Date:
7/15/2026
5
5555555
Everything was easy to understand even as a first time home buyer
Timothy
Sebastian
FL
Date:
7/15/2026
5
5555555
Sergio and the team was very responsive. As first time home buyers, we had a lot of questions and all of them were answered clearly and easy to understand. I also appreciated the different options being laid out and easy to compare against each other
John Edwin
San Leandro
CA
Date:
7/15/2026
5
5555555
3rd purchase. Underwritting is somewhat painful though
Ian
Buda
TX
Date:
7/15/2026
5
5555555
The time and attention Marie gave to my first home purchase. Invaluable advice and talking me through the process.
Taylor
Bellingham
WA
Date:
7/15/2026
5
5555555
The Effort your staff put forth to help make sure we could purchase our dream home was excellent and above and beyond
Richard
Oracle
AZ
Date:
7/15/2026
5
5555555
Constant communication at all steps, and always available to answer questions. Getting pre-approval letters for home offers was a breeze, no matter the time of day.
Joshua
Blaine
MN
Date:
7/15/2026
5
5555555
Chris made the process of buying our dream home as painless as possible! I also loved the APP and seeing the completion of each step.
Tammy
Hanover
MN
Date:
7/15/2026
5
5555555
Terry is very easy to work with, always makes himself available when needed, provides frequent status updates on the mortgage process, is extremely knowledgable about his work, and is consistenly willing to provide thorough advice on more than just mortgages
Chance
Omaha
NE
Date:
7/15/2026
5
5555555
very timely communication, professionalism , and made everything very easy on us!
Madeline
Liberty Lake
WA
Date:
7/15/2026
5
5555555
Lori is so responsive and helpful!
Jennifer
Smyrna
GA
Date:
7/15/2026
5
5555555
Tu and his team helped make our first home buying experience incredibly easy. Every step was clearly communicated and outlined, processes were explained, and any questions we had were promptly answered with a thoughtful response. We put a good amount of research into selecting the right team for this process and it truly paid off. The process was seamless and I cannot recommend Tu and his team enough.
Patricia
Beaverton
OR
Date:
7/15/2026
5
5555555
Cristina is amazing! Competent, efficient, attentive, encouraging and kind
Jennifer
Aledo
TX
Date:
7/15/2026
5
5555555
Her attitude
Mark
Bryan
TX
Date:
7/15/2026
5
5555555
melissa was very helpful super friendly and great at explaining things to us!
Amber
Johnstown
CO
Date:
7/15/2026
5
5555555
Nicole was detailed, attentive, extremely personable, and made me feel prioritized. The entire process was smooth as silk, which made it way less stressful.
Samantha
Montrose
CO
Date:
7/15/2026
5
5555555
No I would not
John
Camby
IN
Date:
7/15/2026
5
5555555
How personal the Team made this experience!
Erick
Oak Lawn
IL
Date:
7/15/2026
5
5555555
very responsive and helpful with navigating the process!
Tara
San Leandro
CA
Date:
7/15/2026
5
5555555
Jodi was very pleasant on the phone. She was very helpful and kept me informed of everything that was going on. She took the time to run different possibilities that were options for us, explained each one of those options to us, and recommended which would be the best for us to choose. She also worked very well with my realtor, and he had nothing but prices for Jodi
Dawn
Mount Pleasant
TN
Date:
7/15/2026
5
5555555
The personal connection and intentional care.
Logan
Glendale
AZ
Date:
7/15/2026
5
5555555
The overall experience was good. It took a little longer than expected to finalize funding. This is our 6th home purchase and communication with the client is imperative when delays are apparent. Otherwise, I would have just said everything was great.
William
Lewisville
TX
Date:
7/15/2026
5
5555555
Kim Duncan Ramey made what could have been a stressful process feel smooth and manageable. From the very beginning, she was patient, caring, and always willing to answer every question I had. She kept me informed throughout the entire process and truly made me feel like she cared about helping my family achieve our dream of becoming homeowners. Her professionalism, kindness, and dedication went above and beyond my expectations. I am incredibly grateful for everything she has done, and I would highly recommend Kim to anyone looking for a knowledgeable and trustworthy loan officer. Thank you, Kim, for making this experience such a positive one. We truly appreciate you!
Ricoo Bandzz
Date:
7/15/2026
5
5555555
Kim Duncan Ramey made what could have been a stressful process feel smooth and manageable. From the very beginning, she was patient, caring, and always willing to answer every question I had. She kept me informed throughout the entire process and truly made me feel like she cared about helping my family achieve our dream of becoming homeowners. Her professionalism, kindness, and dedication went above and beyond my expectations. I am incredibly grateful for everything she has done, and I would highly recommend Kim to anyone looking for a knowledgeable and trustworthy loan officer. Thank you, Kim, for making this experience such a positive one. We truly appreciate you!
Ricardo
Fredericksburg
VA
Date:
7/15/2026
4
4444444
just made it easy
Melissa
Raymore
MO
Date:
7/15/2026
5
5555555
process was easy. Questions answered in minutes.
Michael
Lees Summit
MO
Date:
7/15/2026
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Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
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Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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