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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Honestly, it was listening to our immediate needs and then supporting us beyond that, really I felt like your whole team had our back throughout the whole process, including a post 5pm Saturday night call about an offer. Can't speak highly enough!
Patrick
Lake Mills
WI
Date:
8/27/2026
5
5555555
Nothing you guys were awesome excellent service and fast communication. Would refer Mike to anyone I know
Jeanette
Wilson
MI
Date:
8/27/2026
5
5555555
Jess was available, helpful and seemed like she actually cared. She was so kind as to get us a present when we finally closed after failing with the first attempt.
Terrence
Milford
CT
Date:
8/27/2026
5
5555555
Linda was amazing she help us in every way possible
Christopher
Sneads
FL
Date:
8/27/2026
5
5555555
Nathan always responded quickly and went out of his way to help with everything I needed
Rae
Woodlawn
IL
Date:
8/27/2026
5
5555555
Lucas McGary made the mortgage process as easy as possible. He provided answers promptly and gave great advice. He guided the process along one step at a time and never let it be overwhelming. Thank you, Lucas!
Angela
Providence
RI
Date:
8/27/2026
5
5555555
Heather is very knowledgeable and was great at keeping me up-to-date on everything throughout the entire process. She always answered my questions very quickly and made sure I understood all of the documents.
Kelly
Marshall
WI
Date:
8/27/2026
5
5555555
Zach makes the experience better
Steve
Rison
AR
Date:
8/27/2026
4
4444444
Matt was always available to discuss anything sometimes I felt like the numbers were explained too quickly and just verbally. I didn't see anything on paper so I had to rely on what I had jotted down or remembered
Nancy
Minneapolis
MN
Date:
8/27/2026
5
5555555
Timely updates via email, text, and phone call. Diane and Serci were both super knowledgeable and patient as they explained the process to us and answered our many questions.
Renee
Lawrence
KS
Date:
8/27/2026
4
4444444
Steve was very responsive. The problem is the process. I believe a detailed checklist of the items that will be asked for with a 'clear' description of why AND when it is needed would be helpful. Get rid of your app, this process is very uncomfortable and having a person who is helping to walk through it would be better. Might be worthwhile for Steve to have people (like me) be able to sit down and fill out everything at once. The piecemeal process was frustrating.,
Karen
Prescott
AZ
Date:
8/27/2026
5
5555555
Jennifer made the entire mortgage process such a positive experience for us! She was able to get us approved at a great rate and was incredibly helpful every step of the way. No matter what time of day we texted her, she was always quick to respond and made sure all of our questions were answered. She made what could have been a stressful process feel smooth and manageable. We truly appreciate everything Jennifer did for us and would highly recommend her to anyone looking for a mortgage professional. We couldn’t have asked for a better person to guide us through the process!
Morgan
Star City
AR
Date:
8/27/2026
5
5555555
Attention to detail and his time he spends explaining every step of the process.
John
Morehead City
NC
Date:
8/27/2026
5
5555555
Nicole was awesome! Helped us through the process and kept us informed every step of the way.
Scott
Mazama
WA
Date:
8/27/2026
5
5555555
Always available to answer all our questions, made the process as smooth and easy as possible, wonderful people to work with.
Joe
Robinson
TX
Date:
8/27/2026
5
5555555
Megan was very helpful. She explained everything to me in deatail an was always avalible to help and answer my questions.
Sarah
Calera
AL
Date:
8/27/2026
5
5555555
The whole process was smooth and easy. Buying a new home could be very overwhelming but Susan made the process so easy and sufficient.
Inderjeet
Deer Park
NY
Date:
8/27/2026
5
5555555
Between the first-trimester sickness and my father-in-law's passing, you made everything stress-free and seamless!
Samantha
Pike Road
AL
Date:
8/27/2026
5
5555555
The electronic document exchange processs and the staff who are willing to address any questions or concerns.
William
Shawnee
KS
Date:
8/27/2026
5
5555555
Cam was amazing to talk to throughout my lending process. He was always available to answer my questions and made me feel comfortable. He definitely took my best interest to heart and listened to me. i wouldnt want to work with anyone else. Thanks Cam!
Michelle
Indian Land
SC
Date:
8/27/2026
5
5555555
Kimberly made this so easy and effortless and answered all of our questions
Chelsy
Valley Falls
KS
Date:
8/27/2026
5
5555555
I cannot recommend her enough! I’ve worked with her on multiple transactions, and she has been absolutely incredible every single time. As a business owner, my financial situation isn’t always the most straightforward, and she consistently goes above and beyond to navigate every complication, find solutions, and get the deal done. She is knowledgeable, responsive, persistent, and genuinely cares about her clients. There have been situations where I honestly don’t know if another loan officer could have pulled it off, but she always finds a way. I trust her completely and wouldn’t use anyone else for my lending needs. If you want someone who knows what they’re doing and will work tirelessly to get you to the closing table, she is the one. Five stars doesn’t feel like enough!
Kimberly Heywood
Date:
8/27/2026
5
5555555
We have been working with Sara for over 10 years with two home purchases and 4 refis. I would never trust anyone else with a mortgage and refi. She is incredibly knowledgeable and equally as patient. I trust her with all of my friends and family.
Dre Dykast
Date:
8/27/2026
5
5555555
I am a Real Estate Broker and I have been using Sara as my preferred lender for 8+ years and have nothing but great things to say about her and the way she treats our clients. Extremely smart, responsive, punctual and empathetic to everyone's needs. I strongly recommend Sara to anyone looking for a new home mortgage or to refinance.
Nate Knight
Date:
8/27/2026
5
5555555
Robin was great. She has excellent communication skills and she is always on top of things. She always got back to me in a fast and timely manner if I needed help with anything. She is one in a million. Customer service is hard to find now days. We so much appreciate you.
Darbie
Maricopa
AZ
Date:
8/27/2026
5
5555555
Erik is AWESOME! He made the process seamless and easy for us and will definitely refer him to others for his services!
Charles
Marietta
GA
Date:
8/27/2026
5
5555555
The reality is that these moments can be stressful and overwhelming on their own- but Mr Koonce and the Fairway team dont make it feel that way. They help navigate each step, there isnt judgement about circumstances, but support and solutions to help guide your own planning. I cant recommend the team enough, Im very grateful for their expertise and support!
Scott
Catonsville
MD
Date:
8/27/2026
5
5555555
Very helpful, responsive, and made the whole process smooth and easy. Highly recommend!
Dina
Date:
8/27/2026
5
5555555
Megan and her team were very responsive and patient. No matter the time she would respond and explain any questions I had
Michael
Oak Forest
IL
Date:
8/27/2026
5
5555555
Superior service! Thank you, Alisa, for all your help! Looking forward to working with you on the next one!
Terri Shepherd
Waco
TX
Date:
8/27/2026
5
5555555
He was there for us every step of the way, answered all of our questions, and helped us find the best loan option for our family. He made the whole process feel so much easier and was always helpful and patient.
Samantha
Fontana
CA
Date:
8/27/2026
5
5555555
Very communicative and available for all questions. Explained things clearly, organized process and emails every step of the way. I felt taken care of and assured we knew what was happening at all times.
Cassandra
Austin
TX
Date:
8/27/2026
5
5555555
Tom is knowledgeable, responsive, and reliable. His efforts made this a smooth and successful process for us.
Kevin
Bridgewater
NJ
Date:
8/27/2026
5
5555555
Karen made the entire mortgage process incredibly easy from start to finish. She was responsive, knowledgeable, and always kept us informed about what was happening and what we needed to do next. Buying a home can be stressful, but Karen made the financing piece feel seamless.
Charlotte
Raleigh
NC
Date:
8/27/2026
5
5555555
Rob and Sarah are the best! So thorough, communicative, and knowledgeable about the entire process. This was the second time we worked with the Fairway team, we are really pleased with how quickly and smoothly our closing went.
Jessica
Seattle
WA
Date:
8/27/2026
5
5555555
Phil was very pleasant to work with. He tookthe time to ansewer our questions and made suggestions that were very helpful.
Becky
Blue Springs
MO
Date:
8/27/2026
5
5555555
Jenna helped me throughout the process. Made everything easy and smooth. Much appreciated.
Chauncey
College Park
MD
Date:
8/27/2026
5
5555555
Darrin and his staff were very pleasant to work with. Knowledgeable and quick to respond to our questions or concerns.
Scott
Delta
CO
Date:
8/27/2026
5
5555555
Great communication!
Brandon
Smyrna
GA
Date:
8/27/2026
5
5555555
Excellent communication and service
Pedro
Lake Villa
IL
Date:
8/27/2026
5
5555555
Easy to communicate with and you made it easy to understand what the process was.
Shaney
Great Falls
MT
Date:
8/27/2026
5
5555555
Troy was very good at communication and giving frequent updates thru thee process.
Kimberlee
Monroe
WA
Date:
8/27/2026
5
5555555
Working with Dan made buying our dream home a truly great experience. From the start, he was extremely clear about exactly what we needed, and he took the time to walk us through multiple options so my wife and I felt confident making such a big decision. What really stood out was his speed: we put in our offer on August 5th and were signing closing papers by August 24th. In a market this competitive, where we were going up against cash buyers, that kind of turnaround made all the difference. Highly recommend Dan to anyone looking for a loan officer who's both knowledgeable and works with such a strong sense of urgency.
David
Westlake
OH
Date:
8/27/2026
5
5555555
Lauren made this transaction seemless seamless and smooth. She delivered on all the deadlines shenpromised and it helped secure my new house over other offers. I will definitely refer people to lauren and use Lauren again in the future .
Christopher
Rancho Cucamonga
CA
Date:
8/27/2026
5
5555555
Easy to work with and great communicatio.
Taylor
Huntsville
AL
Date:
8/27/2026
5
5555555
Very professional, respond time was short, just an overall good experience working with the whole team!
Theresa
Clayton
IN
Date:
8/27/2026
5
5555555
The communication was top notch. You made this whole experience as seamless as can be
Andrew
Sweeny
TX
Date:
8/27/2026
5
5555555
I shopped around, dealt with other loan officers and found Katrina to be my go to. Others offered predatory options and things I knew I didn't qualify for which put up red flags. Katrina was honest, she always there to answer my questions and best of all, she really knows her stuff. She helped me find the loan that really worked for me. I would definitely recommend her to my family and friends. Thank you!!!
Joseph
Tempe
AZ
Date:
8/27/2026
5
5555555
I was surprised but happy to see she attended my closing.
Christopher
Maysville
MO
Date:
8/27/2026
5
5555555
Denise made the whole process very easy. She was always available to answer any questions I might have. If I know anyone buying a house I will definitely recommend her. I really can't thank her enough.
Terry
Yadkinville
NC
Date:
8/27/2026
5
5555555
Never had anyone work as hard as Nick to get something done. Great attitude. Positive. Professional.
Brian
Woodstock
GA
Date:
8/27/2026
5
5555555
The loan process was quick and painless
STEVEN
South Hackensack
NJ
Date:
8/27/2026
5
5555555
Frank was excellent to work with. He communicated clearly about what he needed from us and quickly. Any Issues that arose Frank handled nearly immediately and let us know what was happening the whole time
Andrew
Statham
GA
Date:
8/27/2026
5
5555555
This was one of the most streamlined and smoothest processes there was. Everyone was extremely knowlegable able and helpful and made the home buying experience a delight. I will most likely use Marshall and his team in the future and will definitely refer the team two my friends and family. Thank you again.
Devinn
Ruskin
FL
Date:
8/27/2026
5
5555555
Justin was extremely responsive and patient. He walked us through every step of the loan process and made us feel confident in our decisions when buying our first home. He is lovely in person and has a great, very welcoming energy.
Natalie
Columbus
OH
Date:
8/27/2026
5
5555555
Great communication and friendly service.
Michael
Boerne
TX
Date:
8/27/2026
5
5555555
The overall experience was so great! i couldn't be happier with the way everything went went so smooth
Kolby
Duchesne
UT
Date:
8/27/2026
5
5555555
Made process easy
Elizabeth
Gainesville
GA
Date:
8/27/2026
5
5555555
Mike was great and responded to every question quickly and professionally
Melissa
Olathe
KS
Date:
8/27/2026
5
5555555
We could not ask for a better experienc. Miranda was fantasti!
Robert
Belchertown
MA
Date:
8/27/2026
5
5555555
Mr Shea was very helpful and insightful while maintaining he's fiduciary responsibility and professional ethics, making the process easier for me in obtaining my dream home. I looking forward to working with him in our future endeavor.
Linbreth
Saugus
MA
Date:
8/27/2026
5
5555555
The attention tolingnwork the extra hours to get things to the finish line on a tight schedule.
Carney
Homewood
AL
Date:
8/27/2026
5
5555555
We had a great experience working with Joanna Camposano. Her professionalism, clear communication, and attention to detail made getting our home loan seamless. She guided us through every phase of the process with patience and expertise, making sure everything was ready for closing. Thank you for such an awesome experience
Javier
Eagle Pass
TX
Date:
8/27/2026
5
5555555
Everything from day 1 to the end of!Sharon is awesome and will continue to work with her in my next purchase
Juliana
Liberty Township
OH
Date:
8/27/2026
5
5555555
Professionalism made it a great experience. Darrell assisted us every step of the way.
Katrice
Fuquay Varina
NC
Date:
8/27/2026
5
5555555
Clear and transparent communication while simultaneously championing a solution tailored to my greatest benefit. All of my concerns were addressed and I was never left in the dark throughout the entire process. This was a pleasant experience throughout the entire process while achieving a desired outcome.
Nathan
Indianapolis
IN
Date:
8/27/2026
5
5555555
Jake at Fairway always kept me updated and involved in what was going on during my loan process. To also include the timely matter everything was taken care of in. Everything Jake explained to me in detail was clear and concise with no confusion and explained any questions I had. Thank you Jake!
Angel
Bremerton
WA
Date:
8/27/2026
5
5555555
Matt was very informative and attentive to our needs. We were at showings and before we even finished looking at the property he would have numbers for us. Any questions I had were answered very quickly. He would even call me in the evening which was appreciated with my schedule. The loan process was very smooth with his team.
Cailee
Lutz
FL
Date:
8/27/2026
5
5555555
I had an amazing experience with Fairway Home Mortgage! Buying a home can be stressful, but their team made the process so much easier and kept me informed every step of the way. They were professional, responsive, patient, and truly went above and beyond to make sure everything came together smoothly. I’m so grateful for all of their help in getting us to the closing table and into our new home! 🏡❤️ I would absolutely recommend Fairway Home Mortgage to anyone looking for a mortgage company that genuinely cares about their clients. Thank you for helping make this dream a reality!
Karess Trawick
Date:
8/27/2026
5
5555555
Shelley and team were super friendly and very easy to talk to! They answered all of our questions, and made sure we understood every step of the way!
Kalei
Greenville
TX
Date:
8/27/2026
5
5555555
Prompt and easy to understand communication
Elizabeth
Madison
WI
Date:
8/27/2026
5
5555555
Darrell Beaudoin was absolutely the best at Fairway Mortgage. We would Not have been able to get to the finish line without his help every step of the way. We cannot thank you enough! Highly recommend!!
Katrice Solomon
Date:
8/27/2026
5
5555555
Smooth process with no issues.
Hayden
Fate
TX
Date:
8/27/2026
5
5555555
5.0 Stars!
Donovan Forges
Date:
8/26/2026
5
5555555
Process was fairly quick and easy.
Donovan
Charlotte
NC
Date:
8/26/2026
5
5555555
Communication, transparency.
Reyes
Wingate
NC
Date:
8/26/2026
5
5555555
The communication was
Stephen
Clinton
WA
Date:
8/26/2026
5
5555555
Very intelligent and informative approach in helping understanding the process. Videos breaking down each aspect of the process was very great. On point with giving direction and what needs to be done every step of the way. Absolutely superb and easy to work with!
Theary
Lakeville
MN
Date:
8/26/2026
5
5555555
Mike was communicative at every step of the process and explained in a very approachable way any questions I had.
Angelica
Chicago
IL
Date:
8/26/2026
5
5555555
Good communication and asy to work with
Justin
Martin
GA
Date:
8/26/2026
5
5555555
Alex was great in always in communicating with us as first time homebuyers and being able to connect us with great people during the buying process!
Ilan
Chicago
IL
Date:
8/26/2026
5
5555555
5.0 Stars!
Abby
Date:
8/26/2026
5
5555555
Chris made everything so easy and we didn't have to guest what camew next. She really kept us well informed.
Judy
Thomasville
NC
Date:
8/26/2026
5
5555555
Buying a house has always been talked about like it’s one of the worst and most stressful experiences a person can deal with. In my case, I don’t think I felt even a fraction of what others talk about. Working with Mike was super straightforward. He was very transparent and honest throughout the entire process and he did everything he could for my wife and I. He worked directly with our builder and got us a well-below-market rate on our new home. Communication was excellent, he was always available whenever I needed to talk or had any questions and his team was on top of everything from day one.
Talha Waseem
Date:
8/26/2026
5
5555555
Buying a house has always been talked about like it’s one of the worst and most stressful experiences a person can deal with. In my case, I don’t think I felt even a fraction of what others talk about. Working with Mike was super straightforward. He was very transparent and honest throughout the entire process and he did everything he could for my wife and I. He worked directly with our builder and got us a well-below-market rate on our new home. Communication was excellent, he was always available whenever I needed to talk or had any questions and his team was on top of everything from day one.
Talha
Laurel
MD
Date:
8/26/2026
5
5555555
Friendly, easy to work with, willing to answer questions and walk through the financing process for a first time home buyer
Kiriana
Bedford
NH
Date:
8/26/2026
5
5555555
Straightforward communications
Viola
Tempe
AZ
Date:
8/26/2026
5
5555555
Great communication, assistance, and support throughout the entire home loan process.
Michael
Montgomery
TX
Date:
8/26/2026
5
5555555
Hassle free and answered every question thru the entire process . was a seamless and stree free experience. would recommend
Caleb
Lake Norden
SD
Date:
8/26/2026
5
5555555
Easy closing and great communication . Would definitely use again for any future home purchase . Will recommend to anyone looking to purchase a home.
Trey
Grandview
TX
Date:
8/26/2026
5
5555555
Keith was amazing! He was very knowledgeable and really explained the process to me. He replied quickly to my questions and he really listened to me. Thank you!
Lindsey
Seattle
WA
Date:
8/26/2026
5
5555555
Dolly is the most responsive and timely professional we have had the pleasure to work with!! She is awesome! We were impressed from our first call late on a Saturday, setting up a call for Sunday morning to work on the loan papers! By Sunday afternoon we were able to make our first offer! In 21 days we closed and had keys to our new home!! Thanks Dolly!!
Catherine
Salem
OR
Date:
8/26/2026
5
5555555
Luis is extremely good at communication and answering all my questions (which there are MANY of). I had/have full trust in him which allowed a smoother experience and great results ◡̈
Krista
Bradenton
FL
Date:
8/26/2026
5
5555555
Overall great experience
Rondel
Avon
IN
Date:
8/26/2026
4
4444444
Nathan was extremely responsive to all of my questions. He was positive and energetic and got things done. My only concern was the last minute increase in rate by one full percentage point after continuously quoting me a lower rate.
Alison
Bonita Springs
FL
Date:
8/26/2026
5
5555555
I truly cannot say enough wonderful things about our mortgage lender and everything she did for us throughout this process. From answering what felt like a million questions (some probably more ridiculous than others!) to helping us navigate a very unusual and sometimes stressful situation with the seller, she was there for us every single step of the way. She was patient, responsive, reassuring, and always willing to explain what was happening and what came next. There were definitely moments during this process when we felt overwhelmed or unsure, and having someone we trusted on our side made such a huge difference. What could have been an incredibly stressful experience was made so much easier because of the time, effort, and care she put into helping us get to the finish line. We are incredibly grateful for everything she did to help us get into our new home. I would recommend her without hesitation to anyone looking to purchase a home. If you want someone who will truly go above and beyond for you and be there from beginning to end, she is absolutely the person you want in your corner. Thank you so much for helping make this happen for our family. We appreciate you more than you know!
Jennifer
Bartlett
TN
Date:
8/26/2026
5
5555555
Trevor was great, everyone else in The loan process was another story
Danielle
Caledonia
WI
Date:
8/26/2026
5
5555555
Regular and relevant communication
Michael
Cary
NC
Date:
8/26/2026
5
5555555
Jeremy was very organized. He was kind and efficient. More people should work with him and his team. Thank you Jeremy
Janice Watkins
Date:
8/26/2026
5
5555555
Got the job done!
ALFREDO
Muskego
WI
Date:
8/26/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
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www.nmlsconsumeraccess.org. All Rights reserved.
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