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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
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Tina was very pleasant to work with
Scott
Flagler Beach
FL
Date:
12/5/2025
5
5555555
Everything the run down of the numbers, communication
Micheal P
Kansas City
KS
Date:
12/5/2025
5
5555555
Alexis and her team had incredible communication. They made themselves available for all of our questions and even replied after business hours.
Rebecca
Minneapolis
MN
Date:
12/5/2025
5
5555555
Jamison got us pre-qualiflied really quickly. Everything was very organized and went very smoothly.
Kristin A
West Bend
WI
Date:
12/5/2025
5
5555555
Great communication
Ashley
Platte City
MO
Date:
12/5/2025
5
5555555
The team was professional, prompt, and provided exceptional clarity regarding expectations. Knowing exactly what to expect at every step made the process smooth and stress free.
Jacob
Sandia Park
NM
Date:
12/5/2025
5
5555555
I liked the ease of all the digital documents, emails announcing when something is coming due, and the friendly team- when I had questions they were easy to reach out to.
Colleen
Woodland Park
CO
Date:
12/5/2025
5
5555555
Communication and competence.
Joel
Denver
CO
Date:
12/5/2025
5
5555555
Great communication, sense of urgency, customer support!!
Larry
Martinsville
IN
Date:
12/5/2025
5
5555555
John and his team were very open and communicative, responded very quickly and checked up on us often.
Chris Alexander
Santee
CA
Date:
12/5/2025
5
5555555
Dominick was available for us even if it meant speaking at odd hours and keeping us up to date on our loan progress. I appreciate the communication throughout the process and I will refer anyone looking to purchase a home or refinance their current home to Dominik! 😊
Amol
Parker
CO
Date:
12/5/2025
5
5555555
Michele was helpful, knowledgeable and readily available throughout the process! She made everything as easy as possible!
Casey Renee
Harrisburg
PA
Date:
12/5/2025
5
5555555
Great communication and follow up
James Clayton
Houston
TX
Date:
12/5/2025
5
5555555
Communication was amazing and makes all the difference!!!
Dawn
New Palestine
IN
Date:
12/5/2025
5
5555555
We really did not expect to be able to buy a house and really credit Sheri and her team for helping us realize this dream.
Josef Louis
Oceano
CA
Date:
12/5/2025
4
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Her knowledge and experience helping us through the proces. thank you
Ronald F
Moses Lake
WA
Date:
12/5/2025
5
5555555
It was easy to get ahold of Will when I had a question. Quick response.
Kimberly
Plainfield
IN
Date:
12/5/2025
5
5555555
Great communication from Troy and staff. Troy and staff answered any questions we had and put our minds to rest. They were kind and helpful. We appreciated Troy and staff.
Julie
Sioux Falls
SD
Date:
12/5/2025
5
5555555
Team communicated well
John
Lake Elmo
MN
Date:
12/5/2025
4
4444444
The title company and your company need to be on same page. As they requested things that should have been given to them already.
Karen
Oakland
CA
Date:
12/5/2025
5
5555555
Great communication and good at simplifying all the information to digest.
Bradley Jacob
Austin
TX
Date:
12/5/2025
5
5555555
Knowledgable, encouraging, quick response times to allow for such a fast/smooth close
Brittany Nicole
Huntersville
NC
Date:
12/5/2025
5
5555555
Marshall and his team are amazing at what they do. they are great communicators, they were always available through phone, text and email. They are very knowledgeable in their profession, explaining everything about the process, and answering all of our questions and clarifying anything we were unsure about. And they also were very understanding about everything and went above and beyond to help us in anyway they could. Marshall and his team have many years of experience in their profession and it shows, i felt very confident that i was in good hands throughout the whole process. thanks so much again!
Eric
Davenport
FL
Date:
12/5/2025
5
5555555
Dean made the entire process extremely easy . If we had questions, he answered them. If w e had concerns, he made sure were taken care of. I cannot recommend Dean enough to anyone going through the home buying process. Everyone on his team that we interacted with was equally phemoninal. Thank you everyone!
Laci
Utica
OH
Date:
12/5/2025
5
5555555
Brad has always been very patient and communicative. We trust him, and feel that he does have our best intrest in mind.
Natalie Ann
Greensboro
NC
Date:
12/5/2025
5
5555555
The overall professionalism and the attention to detail was higher in quality than I expected. The willingness to help me understand every step and the overall great attitude of everyone was a breath of fresh air . You guys made the entire home buying process a breeze
Justin
Mansfield
GA
Date:
12/5/2025
5
5555555
the communication was better than I expected, and most documents needed to be signed was done through the app which I loved for easy access. They helped me understand everything I needed to pay for and broke it down for me. great service!
Jada
Nashville
TN
Date:
12/5/2025
5
5555555
Quick response even in holiday
Ghulam Rabbani
Chantilly
VA
Date:
12/5/2025
5
5555555
Communication was excellent, answered questions in a timely manner. Working with Matt Hedgepeth made the stress of moving easier to deal with. Highly recommend!
William Glenn
Florence
SC
Date:
12/5/2025
5
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Brian, actually the entire team, has been extremely helpful in keeping us informed, providing the guidance we needed and requested, and took a personal interest in our transaction. This has been a seamless process and we can't thank them enough for all of their help.
Anthony L
Bel Air
MD
Date:
12/5/2025
5
5555555
Each part of the process was thoroughly explained and was easy & seamless. Everyone we dealt with was extremely knowledgeable and nice.
Jessica Stacey
Williston
ND
Date:
12/5/2025
5
5555555
Fast response times and help through Out the process
Haley
Salem
AL
Date:
12/5/2025
5
5555555
From the beginning to the finish, Dan was very professional and a pleasure to work with!
Jerroll
Saint Cloud
MN
Date:
12/5/2025
5
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The experience felt great because you kept everything clear, organized, and easy to follow. Your communication was consistent and proactive, which really helped reduce stress on my end. I always felt like I knew where things stood and what to expect next. Thank you for making the process smooth and supportive!
Axel
Needham
MA
Date:
12/5/2025
5
5555555
Motivated and meticulous with all aspects in process and follow-up/foolow-through
Roberto S
N Salt Lake
UT
Date:
12/5/2025
5
5555555
Friendly and efficient
Ronald Kenneth
Salisbury
NC
Date:
12/5/2025
5
5555555
Dennis was very attentive and responsive. Wonderful to work with just as he was the first time we worked with him. Would never use anyone else.
Cassandra M
Hamilton
NJ
Date:
12/5/2025
5
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Communications were prompt and professiona.
Ronald Mark
Williamson
NY
Date:
12/5/2025
5
5555555
Constant contact, got the loan done quickly, explained process
Rhonda
Taylor
TX
Date:
12/5/2025
5
5555555
Open and timely communication that was consistent throughout entire closing process
Juliana
Ontario
OH
Date:
12/5/2025
5
5555555
The clear communication and always keeping us in the loop of what's going on!
Claudia
Freeport
NY
Date:
12/5/2025
5
5555555
Continue to work with you to help you where you need to be, ability to text as well, works hard for you as a client .
Gabrielle
Vancouver
WA
Date:
12/5/2025
5
5555555
Christine is extreemly effecient, timely and conscienous in working towards mutual goals.
Sara
Trinidad
CA
Date:
12/5/2025
5
5555555
Ben was amazing to work with. Very convenient that he doesn't work the typical 9-5 so he could work with our schedule
Gerald
Moab
UT
Date:
12/5/2025
5
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Deborah always looked out for us and took great care of us . She helped us get the lowest rate possible and made everything clear for us, answering any questions we had
Josiah
Statesville
NC
Date:
12/5/2025
5
5555555
Very knowledgeable, great to work with! Would definitely use them again.
Kendra
Keizer
OR
Date:
12/5/2025
5
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Jayson made himself available for us round the clock which helped ease our anxiety during the busy month of closing. He was transparent with costs and provided us with all the information we'd need to purchase our first home.
Hannah
Lakewood
CO
Date:
12/5/2025
5
5555555
Will and his team are amazing! Always kind, professional through but timely! They truly do all in the best interest of their customer!
Emily
Madison Heights
VA
Date:
12/5/2025
5
5555555
Donna and her team are superb at their jobs and are great to work with. They treat you like family not just a number.
Shane
Breckenridge
TX
Date:
12/5/2025
5
5555555
Jeff has the skills and flexibility to transform impossibility into possibility and make things happen. In addition, he communicates very clearly and advises doable solutions. I consider myself very fortunate to have worked with him, as a buyer of my first home in America. Thank you sooooo much!!!!
Assegd
Tucker
GA
Date:
12/5/2025
5
5555555
Very responsive, great communication, and a fantastic transaction. This is the 4th house we have purchase and the financining was by far the easiest!
Jeffrey
Georgetown
TX
Date:
12/5/2025
5
5555555
Chris and his team were very easy to work with from the start. He was very patient with us, as I needed to establish credit before we could meaningfully move forward with the rest of the home buying process . When the time came for us to put in an offer, and after our offer was accepted, Chris and his team were always there to answer any questions we had.
Zachary T
Lewisberry
PA
Date:
12/5/2025
5
5555555
We had a truly great experience working with Chris. His attention to detail, patience in answering all of our questions, and constant availability made the entire process feel smooth and manageable. Most importantly, we felt he genuinely cared about guiding us through every step of the mortgage process, which gave us a lot of confidence and peace of mind.
Karl Alexander
Miami
FL
Date:
12/5/2025
5
5555555
It was a very easy and smooth process. Jacob was always two steps ahead.
Lisa
Casper
WY
Date:
12/5/2025
5
5555555
Roger streamlined and simplified the process for us! Was easy to go through refinancing and understanding our options.
Delan
Reseda
CA
Date:
12/5/2025
5
5555555
you made the process very easy and we're so kind through the process. thank you!
Corie
Sandy
UT
Date:
12/5/2025
5
5555555
Alli's communication throughout the process was incredible, and she did a great job of answering any and all questions we had quickly and thoroughly.
Riley
Date:
12/5/2025
5
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Our loan officer Donna demonstrated exceptional professionalism. Her communication was consistent and proactive, ensuring we were always a step ahead. She broke down complex information into simple, understandable terms and handled the entire process with impressive efficiency. Donna's support truly elevated our home-buying experience
Jenny
Breckenridge
TX
Date:
12/5/2025
5
5555555
Alex! She helped me push through the paperwork, made it bearable and was always positive which this procrastinator needed.
Amanda Lynn
Tyronza
AR
Date:
12/5/2025
5
5555555
Paul and company were very easy to work with. Things got accomplished in a timely manner. I never felt like I was a problem.
Tricia
Sandy Springs
GA
Date:
12/5/2025
5
5555555
Sharla and her team were really on top of everything and kept us updated frequently. We were able to close in ten days which I didn't think was possible but they ensured that everything moved quickly and smoothly.
Mattie Jean
Salt Lake City
UT
Date:
12/5/2025
5
5555555
Excellent communication, dedication, and personal attention
Grady
Phoenix
AZ
Date:
12/5/2025
4
4444444
No thank you
Brian A
Denver
CO
Date:
12/5/2025
5
5555555
Communication , availability , clearing the doubts
Rajesh
Cheyenne
WY
Date:
12/5/2025
5
5555555
Justin was available for all our needs during refinancing, he made the process stress free
Jeffrey P
North Grafton
MA
Date:
12/5/2025
5
5555555
Great communication throughout the lending process! Very friendly to work with.
Hunter
Moreland
GA
Date:
12/5/2025
5
5555555
instant feedback and guidance. told me exactly what I needed to do
Rebecca
Madison
GA
Date:
12/5/2025
5
5555555
Knowledge, professionalism and communication.
Jana
Eskridge
KS
Date:
12/5/2025
5
5555555
Great service and she keep in contact with me the whole time.
Jose
Northglenn
CO
Date:
12/5/2025
5
5555555
The communication was excellent, the updates were almost daily, the forms and paperwork were easy to sign. He made this process smooth and easy to follow.
Luis Manuel
Coral Gables
FL
Date:
12/5/2025
5
5555555
We had been working with Bob for a few years now and waiting for rates to come down . He was easy to work with, communicated often , and kept in mind what was best for us.
Molly Dale
Stoughton
WI
Date:
12/5/2025
5
5555555
Dennis is always a pleasure to deal with and willing to lend a hand in every circumstance
Brett R
Hamilton
NJ
Date:
12/5/2025
5
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Jason answered every question we had and often outside of usual work hours when he really didn't have to answer then. Which I greatly appreciate. I also liked how transparent he was and the fact he offered to help us out in figuring out what mail is legit or not after closing. He's just a great guy.
Jennifer M'liss
Killeen
TX
Date:
12/5/2025
5
5555555
Rob was very easy to work with. Great communication and helped us along. My wife and I are very grateful that we were paired with Rob.
Matthew
Ashburnham
MA
Date:
12/5/2025
5
5555555
Very helpful and very informative and fast
Anthony R
Huger
SC
Date:
12/5/2025
5
5555555
Knowledge, timeliness, friendly and we felt cared for most of all! Thank you so very much!
Linda K
Terrebonne
OR
Date:
12/5/2025
5
5555555
Braden and his team went above and beyond our expectations. They made the process so easy and explained everything we needed to understand. Will definitely recommend to everyone who needs his expertise.
Pennie Gail
Beaumont
TX
Date:
12/5/2025
5
5555555
Aaron and his team was quick to respond, thorough, and explained things very well. My husband and I both felt really comfortable working with them and, when the time comes, would certainly go back to them again in the future.
Laura
Chicago
IL
Date:
12/5/2025
5
5555555
Brian Jauch, who offers professionalism along with a caring personal touch, making the whole loan process easier, Thank you, Brian
Louis J
Reedsburg
WI
Date:
12/5/2025
5
5555555
Tom is very responsive and thorough. He was able to come up with creative solutions to accomodate our families needs.
Stephanie
Ocean Grove
NJ
Date:
12/5/2025
4
4444444
Rick was very pleasant to work with. He explained things about the process and answered any questions about the loan.
Kyle
Grand Junction
CO
Date:
12/5/2025
5
5555555
Jason was so insightful, caring, kind, and incredibly respon throughout the entire process. I could not recommend him enough as a loan officer - especially for first time homebuyers like myself! He made the process easy to understand and we felt truly cared for during the entire process. Thank you for everything, Jason!
Ariana
Killeen
TX
Date:
12/5/2025
5
5555555
Made everything stress free and easy
Dondrinco
El Dorado
AR
Date:
12/5/2025
5
5555555
The communication back and forth between myself and Justin is what made the experience great. Justin was able to answer all of our questions in a very precise manor and made the entire loan process very simple.
Matthew J
Delaware
OH
Date:
12/5/2025
5
5555555
Brad tool took the time to walk me through everything in detail he was aleays available for any questions I had. Origionally I was going to choose another lender, and that lender didn't explain everything I had questions on. Brad too the time to look at it and walk me through another lender's offer, but let me know that there were no guarantees that he could beat their rates, luckily he did
Nicholas Moises
Gallatin
TN
Date:
12/5/2025
5
5555555
Wonderful explanation and communication. Shelley goes above and beyond to make the loan
Robin
Temple
TX
Date:
12/5/2025
5
5555555
Easy to work with, no surprises
Chester A
Omaha
NE
Date:
12/5/2025
5
5555555
Heather and her team were extremely helpful in walking me through the process of getting a mortgage for my new home. They answered all the questions I had, crunched numbers multiple times to help find the budget I could afford, and worked with me to get me the best value for my needs. They were available at all hours and were extremely friendly and professional. They really made the process much easier!
Timothy Brian
Indianapolis
IN
Date:
12/5/2025
5
5555555
Scott went above and beyond to help us close we are so greatful.
Christopher Lee
Chesnee
SC
Date:
12/5/2025
5
5555555
Great and clear communication throughout the entire process !
Joseph R
Weymouth
MA
Date:
12/5/2025
5
5555555
Excelente servicio y su asesoría en el proceso de mi facilidad
Marleny Celeste
York
PA
Date:
12/5/2025
5
5555555
Matt's dedication to our loan's success and his advice in how to best set ourselves up for a solid future was invaluable .
Janelle
Prairie Village
KS
Date:
12/5/2025
5
5555555
Bruce is very approachable and knowledgeable. He chats to the chase but in a way that makes you feel supported.
Victoria Anne
Gainesville
GA
Date:
12/5/2025
5
5555555
Chris went above and beyond. This was the best lender experience I've ever had!
Morgan
Charleston
SC
Date:
12/5/2025
5
5555555
Communication during the process.
Aaron Dean
Silver Lake
KS
Date:
12/5/2025
5
5555555
It was just super easy. I didn't worry about this at all.
Kyle
Sand Springs
OK
Date:
12/5/2025
5
5555555
Brittany, your communication and commitment were impeccable! You did so much heavy lifting with my HOA I wasnt even aware of until the signing. I greatly appreciate you and all of your hard work.
Celeste E
Cheyenne
WY
Date:
12/5/2025
5
5555555
Communication!
Rachel
Sioux Falls
SD
Date:
12/5/2025
5
5555555
Felt important
Betty
Winston Salem
NC
Date:
12/5/2025
5
5555555
Candice was kind, patient, and thorough. She also answered all my questions no matter what they were.
Alicia Blake
Longview
TX
Date:
12/5/2025
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated

Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

Get Started
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Second Corporate location was opened in Plano, TX

Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services

First Military Mortgage Specialist Boot Camp and Home Giveaway

Began servicing loans

Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states

Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com

Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers