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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Roger is the real and honest, and always has your back. He is professional, and a great communicator. His team is top notch.
Jonathan
Los Angeles
CA
Date:
12/25/2025
4
4444444
Not impressed
Robin
Avon Park
FL
Date:
12/25/2025
5
5555555
Bill made every step easy to understand and was very clear what was needed to make my new home purchase as smooth as possible
Chris
Brockton
MA
Date:
12/25/2025
5
5555555
She was always very responsive and informative. I felt like we were always in the loop with next
Joshua Bryan
Elizabethtown
PA
Date:
12/25/2025
5
5555555
Five stars
Otoniel
Carol Stream
IL
Date:
12/25/2025
5
5555555
Good communication.
Pamela S
Bonner Springs
KS
Date:
12/25/2025
5
5555555
Amy was very on top of everything which made the whole process run smoothly. She answered all of my questions quickly!
Madison Margaret
Adairsville
GA
Date:
12/25/2025
5
5555555
Everything
Donald Rea
Kent
OH
Date:
12/25/2025
5
5555555
Kimberly was amazing! Helpful and hands on, she was always on top of things. Our loan process and closing were smooth and speedy! We will definitely use her again in the future.
Jennifer
Topeka
KS
Date:
12/25/2025
5
5555555
The Doyle team was very kind, professional and knowledgeable. They exhibited incredible patience when explaining every step of the process. I highly recommend them and will use them again!
Kimberly
San Tan Valley
AZ
Date:
12/25/2025
5
5555555
Jason and Tamura are very knowledgeable and provided excellent customer service and support.
Jeremy J
Livingston
TX
Date:
12/25/2025
5
5555555
I was glad because Kim and her team were professional, knowledgeable, and always responsive. She explained everything clearly, handled everything on time, stayed on top of every detail, and made the entire process smooth and stress-free. Kim was very fast, handled everything on time, and I highly recommend everyone to work with her.
Aimal
Chantilly
VA
Date:
12/25/2025
5
5555555
Easy to work with , all documents completed.
Mark J
Lincoln
NE
Date:
12/25/2025
5
5555555
Sean displayed integrity and professionalism!
Janice
Tamarac
FL
Date:
12/25/2025
5
5555555
Everyone was so nice and fast moving
Ashley
Pulaski
TN
Date:
12/25/2025
5
5555555
Lou and the team were all fantastic in the whole process. The platform was phenomenal- it kept us focused and organized. Lou was always calm, friendly, and happy to provide any support when needed, even until the very end of the process.
Florin
Suwanee
GA
Date:
12/25/2025
5
5555555
Shelly and her team are fantastic! Shelly and her team went above and beyond in every way!
Rhett Carlos
West Linn
OR
Date:
12/25/2025
5
5555555
Debbie always answered my questions in a timely manner. Information was easy to understand.
Vicki L
Saint Joseph
MO
Date:
12/25/2025
5
5555555
Alisa and Sarash go above and beyond!
Jessica Lynn
Sweeny
TX
Date:
12/25/2025
5
5555555
Everything perfect
Cheng Hong
Peoria
AZ
Date:
12/25/2025
5
5555555
I appreciated the speed, precision, and support for questions and concerns throughout the entire process. Excellent communication, honesty, and clarity.
Samara
Ontario
OH
Date:
12/25/2025
5
5555555
Craig was extremely efficient dealing with this whole entire process. Anything I had questions about or needed clarification he would answer any time of day or any day of the week. He made the whole process less stressful overall.
Lucas R
Plymouth
MA
Date:
12/25/2025
5
5555555
Great customer service
Joshua R
Iron Station
NC
Date:
12/25/2025
5
5555555
Brent is on top of things and super responsive. He does an amazing job of keeping us updated and informed throughout the entire process. It is a personalized experience and you don't have to go through an automated phone tree or enter your account information before you can speak to someon. He knows who you are if you need to pick up the phone and call, and I appreciate that "old school" type of service in this ever growing AI world.
Timothy
Meridian
ID
Date:
12/25/2025
5
5555555
we were able to close
Titus
Montrose
MN
Date:
12/25/2025
5
5555555
Consistency, explanations of all my questions in a way that was in depth and understanding. always available and quick response when we put offers on homes to give us a good word
Heather
Mounds View
MN
Date:
12/25/2025
5
5555555
Phenominal service and communication. Always looking out for us.
Daniel
New Prt Rchy
FL
Date:
12/25/2025
5
5555555
Smooth easy process
Jacob
Gardner
KS
Date:
12/25/2025
5
5555555
Dudli was awesome. She listened to what we wanted and made it happen. Always helpful and ready to answer any questions we had. She was great to work with and we will definitely work together in the future.
Krystal M
Iron Station
NC
Date:
12/25/2025
5
5555555
Team...able to get the job completed on time..!
Patrick R
La Mesa
CA
Date:
12/25/2025
5
5555555
Steven is a great communicator and made the loan process easy to understand for a first time homebuyer like myself. He worked fast to get quick results on my loan and I appreciate his hard work!
Isabel
Oakdale
MN
Date:
12/25/2025
5
5555555
The process was simple and everyone on the team was nice and responsiv, always ready to answer any question I had!
Abigail B.
Noblesville
IN
Date:
12/25/2025
5
5555555
very professional and very knowledgeable to our needs and responsibilities
Joseph
Tucson
AZ
Date:
12/25/2025
5
5555555
Marcy was so kind and answered any and all questions I had. she made the process of buying s house so smoothe!
Olivia Diane
Amelia
OH
Date:
12/25/2025
5
5555555
Always polite listened to my msny repeated questions
Sherryl
Louisville
OH
Date:
12/25/2025
5
5555555
We did everything very professionaly, fast, and carefully.I am very happy to have you in my important time of life.
Andisha Nilab
Chantilly
VA
Date:
12/25/2025
5
5555555
Laura and her team were courteous, thorough, prompt, and highly professional. They were there every step of the way and available for all of our questions or concerns. We have never experienced such great customer service from a lender! Would recommend to anyone and will definitely team up with again in the future. Thank you Laura!!
James S
Mint Hill
NC
Date:
12/25/2025
5
5555555
Went above and beyond to help us with any of our needs! We appreciate the consistent, friendly, timely communication. The application system and document organization was easy to access. Also love the benefits of recasting and fed waived for refinancing. Would definitely recommend to anyone!
Amaris Nicole
Austin
TX
Date:
12/25/2025
5
5555555
Scott is very personable and responsive
Julie L
Birmingham
AL
Date:
12/25/2025
5
5555555
They personally worked with my financial advisor office so BBB I didn't have to do a three way communication
Becky S.
Topeka
KS
Date:
12/25/2025
5
5555555
Lori is amazing and personal. She does everything needed to help.
Moses
Virginia Beach
VA
Date:
12/25/2025
5
5555555
Here is the review I wrote for Matt on Google. It could not have said it better!! - Trying to purchase a home that is roughly 3100 miles from your current residence can pose some VERY challenging situations. This was further complicated by the fact that I work as a Flight Attendant and am on the road almost 90% of the time. As I began entering into this type of purchase my stress level was high and climbing. All that being said, Matt and his team of professionals at Fairway made the entire process seem as if I lived in town and was making a simple transaction. Matt worked tirelessly keeping me informed during the entire process and we spoke on the phone continuously, He answered all my questions and made this financing process as smooth as silk. The funny part is that we have never met (Yet!!) and I look forward to shaking his hand one of these days very soon. If you want to work with a Financing Professional, Matt is the Professional I would recommend to everyone who asks. To Matt: Thanks for everything and all the hard work you did for me. You are welcome in my home any time and I look forward to "breaking bread" with you soon.
Gregory A
Hudson
FL
Date:
12/25/2025
5
5555555
Everything
Corwayne S
Madison Heights
VA
Date:
12/25/2025
5
5555555
Chris was honest and transparent.
Carlos
Mesa
AZ
Date:
12/25/2025
5
5555555
The level of attention we received - especially in a time-sensitive situation - was great; it wasn't just a one-time thing, either, it was consistent throughout the entire process, from beginning to end. We felt like VIP clients throughout the process.
Holly Lee
Leicester
NC
Date:
12/24/2025
5
5555555
Purchasing a home is a major milestone, and working with Steve Lemmons made the entire process smooth and stress-free. Their clear communication, responsiveness, and attention to detail gave us confidence at every step. took the time to explain our options, answered all of our questions promptly, and ensured the process stayed on track from application to closing. That level of professionalism and support truly made the experience great.
Mohammad Samim
Tucson
AZ
Date:
12/24/2025
5
5555555
Communication was on point and that's the most important thing in a process like this.
Michael
Lexington
KY
Date:
12/24/2025
5
5555555
Mary was always available even for the simplest of questions.
Kathleen A.
Colorado Springs
CO
Date:
12/24/2025
5
5555555
Austin was on top of everything! He answered every question and had multiple solutions for us. we can't say thank you enough!
Morgan
Dickson
TN
Date:
12/24/2025
5
5555555
All the help and suppor!
Maria Guadalupe
Jonesboro
AR
Date:
12/24/2025
5
5555555
Jerry he was friendly good hearted and it was like speaking to family or a friend I knew for years funny moments we had over the phone this guy really earns his dollars
Juan C
Chicago
IL
Date:
12/24/2025
5
5555555
Dan was always willing to answer any questions or concerns I had. Promptly called back if missed communication. I felt Dan had my best interest at hand. I had a credit score of 580 in January 2025, just before I started the home buying process. Dan let me know what I needed to do to improve my score. At the time I started talking to Dan, I was homeless. Lost everything in a fire the year prior and insurance was not covering replacement, (policy technicalities). I had no saving. Made less than $70,000 a year. Yet, in less than a year (December 2025), I am in my new home and no longer homeless. Dan was helpful, respectful, and professional.
Aleisha
Date:
12/24/2025
5
5555555
Dan was always willing to answer any questions or concerns I had. Promptly called back if missed communication. I felt Dan had my best interest at hand. I had a credit score of 580 in January 2025, just before I started the home buying process. Dan let me know what I needed to do to improve my score. At the time I started talking to Dan, I was homeless. Lost everything in a fire the year prior and insurance was not covering replacement, (policy technicalities). I had no saving. Made less than $70,000 a year. Yet, in less than a year (December 2025), I am in my new home and no longer homeless. Dan was helpful, respectful, and professional.
Aleisha
Watkins
MN
Date:
12/24/2025
5
5555555
Worked very hard to make sure I was able to get funding for my home. Always upbeat. Keeps in great contact along the process. Highly recommend!!
Traci Harsch
Date:
12/24/2025
5
5555555
mitch worked closely with me as far as getting everything needed done
Sumeka
Henrico
VA
Date:
12/24/2025
5
5555555
Burt found a good funding vehicle and rates for me. He kept me informed of what was neeed when. His assistant, Hollie was terrific.
Stacey
Salt Lake City
UT
Date:
12/24/2025
5
5555555
5.0 Stars!
Monica Armendarez
Date:
12/24/2025
5
5555555
Jenna is amazing to work with. She was understood what I needed and went over and beyond to get it take care of it. Anytime I needed her she was available and if she didn't have the answer, she made sure to figure it out. I highly recommend her with any of your mortgage needs. Thank you, Jenna and team
Rita
Hampstead
NC
Date:
12/24/2025
5
5555555
He works very hard for you. he has great communication and alway keeps you in the loop every step of the way
Bretton A.
Ivanhoe
NC
Date:
12/24/2025
5
5555555
He was so easy to work with and very present whenever needed and always was ahead of the game regarding information and data and loans, etc.
Miguel Martin
Denver
CO
Date:
12/24/2025
5
5555555
I have great experience with LaRoche and her team. I definitely will recommend to my friend and family.
Seripa Johnson
Date:
12/24/2025
5
5555555
The loan process is going easy convenience and smooth
Seripa Khamsoi
Everett
WA
Date:
12/24/2025
5
5555555
Shane and his team were able to help us in making our dream house come true! The fact we were approved with going non-contingent with our current home was awesome!
Jesus Geovanny
Thorp
WI
Date:
12/24/2025
5
5555555
worked tirelessly to find the best rate Quick responses to all questions
Kimberlee Fall
Hot Springs Village
AR
Date:
12/24/2025
5
5555555
The easiest and most professional Mortgage ecperience experience we've had . Matt is very knowledgeable and kept us advised along the way!!
Lori
Melbourne
FL
Date:
12/24/2025
5
5555555
Fantastic service from Fairway as we worked through a compressed timeline to finance our new home!!
Michael Mouritsen
Date:
12/24/2025
5
5555555
Each step was clearly laid out, Eric and his team answered all my questions
Christopher Michael
Hudson
MA
Date:
12/24/2025
5
5555555
Clear and prompt communication throughout the process.
Michael
Syracuse
UT
Date:
12/24/2025
5
5555555
Nick was a great help! I appreciated all the videos and step-by-steps he provided.
Annie
Lemont
IL
Date:
12/24/2025
5
5555555
Great people
Ronnie
Morrilton
AR
Date:
12/24/2025
5
5555555
Thank you for all your support
Maria Liliana
Waxahachie
TX
Date:
12/24/2025
5
5555555
Andrew was extremely responsive and knowledgable. he taught thoroughly all of the ins and outs to help paint an exact picture of what my cost would be and the options we have available to us.
Dylan Kane
Arvada
CO
Date:
12/24/2025
4
4444444
It was very good, not great David and Dana are very nice and knowledgable and very responsive to our questions, but there was a lot of information that needed to be provided -- it was relentless! -- and it seemed like we were done, and then there was more! It would have been good if you gave us a heads up about all the exttra information that we needed to provide (e.g. the mortgagee clause in the homeowners insurance statement was not sufficient). And, occasionally we would find errors in the information provided, and it took a while to figure out the buydown subsidy and correct the amortization schedule. But, we persisted and came through for us.
Matthew Louis
Asheville
NC
Date:
12/24/2025
5
5555555
Linda and her team were phenomenal throughout our first home buying journey! They had clear communication, and answered all our questions as soon as possible. We would absolutely recommend them to anyone looking to purchase a home!
Allie
Date:
12/24/2025
5
5555555
Matt is always super responsive and answered any questions we had quickly
Kailee
Darlington
SC
Date:
12/24/2025
5
5555555
So quick and efficient. Our circumstances were very unique, and you managed to close the house so quickly! You made the process so easy for us! Thank you!
Michael
Round Lk Bch
IL
Date:
12/24/2025
5
5555555
Your constant communication and staying on top of things
Rahme
Springfield
MA
Date:
12/24/2025
5
5555555
Manuel and Maria make the process smooth and stress free. I can't thank them enough for closing fast that help given me more time to settle in and Move out from the old place. I would recommend them 100%
Ge
Fresno
CA
Date:
12/24/2025
5
5555555
great overall experience
Jose Benjamin
Haslet
TX
Date:
12/24/2025
5
5555555
Great communication and availability to discuss various obstacles and strategies
Zachary H
Warwick
RI
Date:
12/24/2025
5
5555555
Communication was easy, friendly and prompt. the entire process seemed to flow very smoothly with a successful conclusion. we are happy and will seek refinancing services again through you guys at the recommended time.
Christopher
Murfreesboro
TN
Date:
12/24/2025
5
5555555
Not today.
Matthew Brent
Mesa
AZ
Date:
12/24/2025
5
5555555
5.0 Stars!
Scott Pimentel
Date:
12/24/2025
5
5555555
Extremely thorough and responsive during a stressful time
Scott
Franklin
TN
Date:
12/24/2025
5
5555555
Working with your team was absolutely great
Anthony
La Porte
IN
Date:
12/23/2025
5
5555555
She was thorough, made things easy for us to understand and really helped us navigate through everything. She was always available if we had questions and worked around our schedules.
Shaynee Lynn
Oakdale
PA
Date:
12/23/2025
4
4444444
You did accomplish something that most mortgage companies would not have done.
Sherman
Columbus
GA
Date:
12/23/2025
5
5555555
Helpful and thorough with answer all my questions.
Stephen
Anderson
IN
Date:
12/23/2025
5
5555555
Julaine and her team were very efficient and quick. We were able to refinance with ease. Thank you!!!
Emmalee
Syracuse
UT
Date:
12/23/2025
5
5555555
Trevor and his team were AMAZING! We’ve worked with them on three homes.They were very prompt, personable, and reliable! Shout out to Anthony who made the process very smooth. Thank you all for the great experience!
Yuri Ahn
Date:
12/23/2025
5
5555555
Appreciated the quick response and great customer service!
Yuri
Charlotte
NC
Date:
12/23/2025
5
5555555
great experience I had with you guys was answering my concerns very honestly going through the process step-by-step, making sure that I understand letting me know how to process work in most of all I really did didn't come out my pocket
Valicia Ann
Bloomfield
CT
Date:
12/23/2025
5
5555555
Sarah was a huge help with processing our first home purchase.
James Klebenow
Date:
12/23/2025
5
5555555
Fast and professional
Pablo Freitas
Colonia
NJ
Date:
12/23/2025
5
5555555
Troy is easy to work with. Listen to my request and needs. Everything was great.
Santiago
Gilbert
AZ
Date:
12/23/2025
5
5555555
Kathy was phenomenal to work with, from the start to the end .
Kyle Patrick Allen
Otsego
MN
Date:
12/23/2025
5
5555555
Jen is incredible. Her speed, knowledge and attention to detail made the home buying process a breeze. She was available to answer all of our many questions and is truly dedicated to making your experience great.
Elizabeth
Pleasant Gap
PA
Date:
12/23/2025
5
5555555
Kim was amazing and helped walk me through the process very well for a first time home buyer.
Dakota
East Bethel
MN
Date:
12/23/2025
5
5555555
team works together like peanut butter and jelly your information you Provided Was a lot to consume at first we made it through it at the end of the tunnel
Shon
Spring
TX
Date:
12/23/2025
5
5555555
Thanks for always being supportive and available.
Tiffanie Ann
Kansas City
MO
Date:
12/23/2025

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers