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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
This is our third home we have purchased, that is my wife Jane and I. Patty is like family and so easy to talk to and to be honest with. I know our credit isn't the greatest but there was no shame in calling and telling Patty what was going on months ago and we wanted to buy a house again and we could think of nobody else to deal with but her. Our dreams came true again and not only did we close on October 15th. 2026 but the Brewers won that night to go to World Series for the first time in 44 years a day. I will never forget. Patty made things so easy for us and I can't recommend her highly enough and Fairway should be so grateful to have her.
Michael
Altoona
WI
Date:
10/19/2026
5
5555555
Alison was very informative and always responded right away, she was a pleasure to work with.
Terry
Dinwiddie
VA
Date:
10/19/2026
5
5555555
The whole team was amazing. Excellent communication and results!
Kevin
Park City
UT
Date:
10/19/2026
5
5555555
Lady was a miracle worker got us into our first home. Little to no hassle.
Micheala
Brazil
IN
Date:
10/19/2026
5
5555555
Your team was very responsive and your platform was very intuitive and easy to use.
Carlos
Oak Lawn
IL
Date:
10/19/2026
5
5555555
Mike was very personable and answered my questions right away.
Donna
Jefferson
NH
Date:
10/19/2026
5
5555555
The entire team at fairway home made the process of buying my condo very pleasant
Elizabeth
East Bridgewater
MA
Date:
10/19/2026
5
5555555
Kept me informed throughout the process. Communication was excellent and helped adjust when changes were needed.
Augustus
Dallas
TX
Date:
10/19/2026
5
5555555
Thank you to taking best care of us throughout the entire process.
Anzhela
Valencia
CA
Date:
10/19/2026
4
4444444
Very responsife and thorough!
Robin
Cottonwood Heights
UT
Date:
10/19/2026
5
5555555
He was very communitive. when I texted or called, he texted and called right back, he was on top of things at all times
Wendy
Delavan
WI
Date:
10/19/2026
5
5555555
The people. Leslie and Richard in particular, went above and beyond to make Christy and I feel as comfortable as possible through such a challenging process. Between the extra calls to walk us through things. Fielding our questions, and even just talking through our fears or concerns. It really meant a lot and left us feeling like we were going through something with a team behind us, versus going through your average business dynamics.
Nathan
Gaithersburg
MD
Date:
10/19/2026
5
5555555
Went well
Mark
Wickenburg
AZ
Date:
10/19/2026
5
5555555
Lots of good information; especially as this was my daughters first purchase
Judy
Tacoma
WA
Date:
10/19/2026
5
5555555
He made buying our home simple and stress-free. They answered every text right away, explained each step of the contract clearly, and helped us negotiate a great price. We could not have done it without them!
CECILIA
Chicago
IL
Date:
10/19/2026
5
5555555
Always available to answer questions.
Karen
Cuyahoga Falls
OH
Date:
10/19/2026
5
5555555
Lori is tremendously knowledgeable and helpful. This is our second VA home loan we have secured through her, and she also processed our VA irrrl as well. Our most recent transaction, our Real Estate Agent made a comment to us and the title firm that this was the fastest VA loan closure shes ever seen.
Erik
Green Cove Springs
FL
Date:
10/19/2026
5
5555555
She helpful and patient with us and answered all questions
Ola
Muncie
IN
Date:
10/19/2026
5
5555555
Answered all our questions quickly and accurately. Appreciated follow-up phone calls.
Timothy
Wake Forest
NC
Date:
10/19/2026
5
5555555
Enjoyed Jon's advice on rate buy downs and when to lock in. A general friendly attitude
Kellen
Noblesville
IN
Date:
10/19/2026
5
5555555
Beginning to end seamless communication help and productivity all time high never would have thought my family would have a home until Michelle and her team and everyone working with them made it a reality I could never thank you enough and consider me your newest sales team member I'll constantly be looking for referrals .
Thomas
Apache Junction
AZ
Date:
10/19/2026
5
5555555
The whole team was amazing to work with! They checked in with each step of the process and couldn't have asked for a better experience.
Gregory
Greenfield
IN
Date:
10/19/2026
5
5555555
Shannon consistently communicated with me what was going on with the loan, the next step in the process, and how best to accomplish each step while taking all the guess work out of how the loan would play out. She was transparent, upfront, and always available when I had questions or concerns
Christian
Belton
TX
Date:
10/19/2026
4
4444444
Speed of communication, reaching out proactively.
Connor
Salt Lake City
UT
Date:
10/19/2026
5
5555555
Great communication and fast move time
Makinzi
Willard
UT
Date:
10/19/2026
4
4444444
They are responsive and communicated well
Robin Mitchell
Angleton
TX
Date:
10/19/2026
5
5555555
From beginning to end Sharla and team were quick to respond, helpful, answered all of our questions, and were so easy to work with. It was truly a great experience working with her and her team. We really felt that we were set up for success. They truly helped us get our dream home. We could not be happier with our experience!
Jacob
Salt Lake City
UT
Date:
10/19/2026
5
5555555
everybody was great to talk to, every single person we dealt with at Fairway made any of our concerns a priority. Everyone made sure our buying process went very smoothly from the beginning to the end.
Ian
Pace
FL
Date:
10/19/2026
5
5555555
Communication, made it easy to understand
Hailey
Darlington
SC
Date:
10/19/2026
5
5555555
Chris was with me ever step of the way and was very helpful he answered every question i had and then some looking back it was a good experience tell chris once again THANK - YOU
John
Surf City
NC
Date:
10/19/2026
5
5555555
Detailed and consistent communication from Mike
Benjamin
Kansas City
MO
Date:
10/19/2026
5
5555555
Communication was great!
Jesse
Tallahassee
FL
Date:
10/19/2026
5
5555555
Prompt, accurate information and advice allowed us to lock-in rate and obtain approval in just a few days
Steven
Chico
CA
Date:
10/19/2026
5
5555555
Jared had a lot of patience thourgh our house search with multiple offers and excellent communications through the whole process.
Daniel
Tigard
OR
Date:
10/19/2026
5
5555555
YOUR COMPANY SHOWED ME THAT MY NEEDS WERE VERY IMPORTANT TO ME.
Rodney
Little Rock
AR
Date:
10/19/2026
5
5555555
Communication
Sherman
Huntersville
NC
Date:
10/19/2026
5
5555555
mothing in particular, it was just a nice and rather quick process.
Sarah
Chapel Hill
NC
Date:
10/19/2026
5
5555555
Communication and diligence to get me approved
Melisa
Fort Collins
CO
Date:
10/19/2026
5
5555555
Everything
Cory
Appleton
WI
Date:
10/19/2026
5
5555555
Everything
Cory
Owatonna
MN
Date:
10/19/2026
5
5555555
Thank you so much for your professionalism and all your help throughout our home loan process. We truly appreciate your patience, clear communication, and support every step of the way. It was a pleasure working with you, and we would gladly recommend you to our friends and family!
Alexander
Valencia
CA
Date:
10/19/2026
5
5555555
Becky and her staff were very transparent and helpful thoughout the entire process. I am a first time home buyer so i had many questions and Becky always provided info and answers to me in a quick timely manner. She is very polite and easy to talk to!
Vanessa
Loves Park
IL
Date:
10/19/2026
5
5555555
The personal relationship and superior service
Deborah
Lenexa
KS
Date:
10/19/2026
5
5555555
Communication and the efficiency of the online experience
Christopher
Prescott
AZ
Date:
10/19/2026
5
5555555
Gina was amazing!!! She responded to a million questions and never seemed frustrated with us. she responded to emails and phone calls almost immediately she was very professional, kind and patient . She made the entire process of buying a home so much easier and less stressful for us. We appreciate her so much!
Rene
Gladstone
MO
Date:
10/19/2026
5
5555555
So easy to communicate with, quick responses, got everything done super quickly
Chloe
Eureka
MO
Date:
10/19/2026
5
5555555
Organization, communication, easy.
Cody
Boise
ID
Date:
10/19/2026
5
5555555
Becky was extremely knowledgeable and wonderful to work with. She responded quickly to both my calls and emails and was always helpful throughout the process. I would absolutely recommend her to anyone looking for excellent service.
Kristi
Coldspring
TX
Date:
10/19/2026
5
5555555
regular, expected, and clear communication. Easy to use and follow interface and directions
Mark
Tallahassee
FL
Date:
10/19/2026
5
5555555
Denise was amazing through every step of the process
Jason
Mocksville
NC
Date:
10/19/2026
5
5555555
Si rapides y su amablebilisad
Benjamin
Phoenix
AZ
Date:
10/19/2026
5
5555555
Dean was very tenacious and creative in finding the right loan product for us. Once that was decided, the process was smooth and efficient through closing.
Steven J
Howard
OH
Date:
10/19/2026
5
5555555
Excellent response time
Johnson
Scottsdale
AZ
Date:
10/19/2026
5
5555555
Y'all are very nice & explain every step. The book about moving that Courtney sent to our son was so sweet & helped him process everything that was happening. The grant you guys told us about was awesome! 10/10 you all are amazing!!
Rebecca
Birmingham
AL
Date:
10/19/2026
5
5555555
Chad made the whole process easy and pain-free. I am a first timehome buyer and was expecting this whole process to be difficult and instead it was very easy and a great experience.
Hannah
Solon
OH
Date:
10/19/2026
5
5555555
I never had to reach out once! Tom and his team were proactive and FAST every step of the way and I couldnt be more impressed. My tran saction with them felt personally tailored just for me and couldnt be more satisfied.
Laura
Westminster
MA
Date:
10/19/2026
5
5555555
Ian was great!
Parker
Cleveland
AL
Date:
10/19/2026
5
5555555
Melissa did a wonderful job! Jeff really didn't do
Susan
Erie
CO
Date:
10/19/2026
5
5555555
Customer service outstandin. communication outstandin, following through closi.
Viktoria
Phoenix
AZ
Date:
10/19/2026
5
5555555
Being able to qualify for are construction loan:)
Gloria
San Tan Valley
AZ
Date:
10/19/2026
5
5555555
The ease of use of the website, apps and the responsiveness of questions.
Jason
Stafford
VA
Date:
10/19/2026
5
5555555
Sarah was great! She went above and beyond and was very thorough and available to answer any questions! She helped me find a good rate and was very quick with responding. She helped make the process very smooth and I felt very supported all the way
Anna
Madison
WI
Date:
10/19/2026
5
5555555
Jacob was so helpful!
Kourtney
Jefferson
GA
Date:
10/19/2026
5
5555555
Constant communication and very easy to work with. Stayed on top of the file all the way through the transaction
Janet
Winnemucca
NV
Date:
10/19/2026
5
5555555
Working with Kelly Drummond was a positive experience from start to finish. She made the loan process easy to navigate by explaining everything clearly and keeping us up to date on our loan’s progress. Her professionalism and personable approach made us feel comfortable and confident throughout the process.
Gene
Topeka
KS
Date:
10/19/2026
4
4444444
Garett was super responsive. Only disatisfaction was with general mortgage process of needing to submit documents piecemeal, thinking we're done / not hearing anything for a few days, and then needing "one more thing" ASAP, but that wasn't unique to Garett or Fairway (every mortgage company is like that). Would be incredible and and a huge asset if you could change that though, maybe having a more complete initial checklist and deadline for morgage seekers.
Julianne
Framingham
MA
Date:
10/19/2026
4
4444444
Made the whole process quick and easy
Estephany
Lincoln
AR
Date:
10/19/2026
5
5555555
Seamless transaction like always. Nathan is very efficient!
Duong
Fayetteville
AR
Date:
10/19/2026
5
5555555
Good communication, very informative, timely and was available during odd hours/business hours.
Drew
Copperas Cove
TX
Date:
10/19/2026
5
5555555
Jim was great to work with! He was professional, knowledgeable, and helpful throughout the entire process. He made everything easy to understand, communicated clearly, and was always willing to answer questions. I really appreciate his excellent customer service and would highly recommend him to anyone looking for a loan officer.
Nolan
Canby
OR
Date:
10/19/2026
5
5555555
Ian and his team made everything so easy and were the best to work with!
Skylar
Cleveland
AL
Date:
10/19/2026
5
5555555
No, nope, nota
ROBERT
Rosemount
MN
Date:
10/19/2026
5
5555555
Communication was consistent and the entire process went smoothly
Arthur
Deland
FL
Date:
10/19/2026
4
4444444
Chris was very good at getting back to me quickly when i had questions or needed clarification on something.
Emma
Bellville
OH
Date:
10/19/2026
4
4444444
It wasn't Chad fault there was just problem after problem. Definitely made me not want to buy a house again.
Krista
Saint Joseph
MO
Date:
10/19/2026
5
5555555
This my third time working Jeremy, and each time it has been nothing but great. Hes extremely easy to work with and answers all questions.
John
Leominster
MA
Date:
10/19/2026
5
5555555
i had lots of questions throughout the process Chad was ALWAYS quick to respond and provided very thorough answers . He was a great help and a pleasure to work with .
James
Ephrata
PA
Date:
10/19/2026
5
5555555
It was really stressful and I asked alot of questions and there team was quick to answer them for me.
Chase
Leachville
AR
Date:
10/19/2026
5
5555555
Matt's communication was unbelievable and he made sure all questions were answered and understood
Collin
Methuen
MA
Date:
10/19/2026
5
5555555
First time buying a house and I didn't have a real estate agent involved but Scott made the lending process easy and even matched a lower rate I found.
Scott
Rhinelander
WI
Date:
10/19/2026
5
5555555
Very happy with service and skill that Igor Chigrin provided and to do it in such a short time loan on Ranch Home purchase. Great Job
Eduard
Aurora
CO
Date:
10/19/2026
5
5555555
Overall experience. Todd is friendly, knowledgable, and patient.
Audrey
Newport News
VA
Date:
10/19/2026
5
5555555
very efficient, smooth transaction every time
Danny
Lebanon Junction
KY
Date:
10/19/2026
5
5555555
Melanie helped to keep things clear and in order as to help me best understand what each next step required. She is incredibly friendly, supportive, and swift to answer as best as she is able considering that timelines and needs differ based on the type of loan being sought. My family and I sought to potentially buy a family home together over a year ago that didn't work out due to the person buying my mother's home. Melanie was a trooper through the whole thing even though it didn't work out in the long run. Her being patient with us, explaining everything we would need, and supporting us along the way is what made me think of her when buying my new home. She's good people and for sure someone I will work with again in the future.
Kimberly
Roland
AR
Date:
10/19/2026
5
5555555
Estuvo el corriente del proseso
Ernesto
Pinson
AL
Date:
10/19/2026
5
5555555
I had just about every issue you could imagine while getting a home and Jaime and her team coached me and my spouse every single step of the way. They explained everything that needed to be done and even held our hands to make sure it got done and more importantly, done correctly. They were kind and patient Every step along the way. There was no other Mortgage team on Earth that could have made it happen but her team.
John
Brookston
IN
Date:
10/19/2026
5
5555555
Siempre muy atenta explicando todo el proceso con paciencia y profesionalidad
Janet
Glendale
AZ
Date:
10/19/2026
5
5555555
The professional and courtesy team.
Troy
Lady Lake
FL
Date:
10/19/2026
5
5555555
What made this process great is on how simple and informative to understanding the process was. As a first time homebuyer. I didnt expect it like this. It was great, couldn't ask for a better experience. I recommend it to anyone who is in the market for a house to work with yall. 10/10 service. Mrs.Arriaga, lovely, very communicative and kept me inform.
Daniel
Los Fresnos
TX
Date:
10/19/2026
4
4444444
Friendly and easy to talk with
Pamela
Morganton
NC
Date:
10/19/2026
5
5555555
Amazing, talented, patient and kind. Awesome team of people.
John
Date:
10/19/2026
5
5555555
Aaron was very efficient and returned my calls and texts the same day He was very helpful and explained every detail and step during the loan process . He is awesome!
Tammy
Williston
ND
Date:
10/18/2026
5
5555555
Kim is so friendly and knowledgable
Aaron
Yelm
WA
Date:
10/18/2026
5
5555555
Entire experience was Fast and easy from start to finish. Communication and updates were greatly appreciated.
Alyssa
Port Aransas
TX
Date:
10/18/2026
5
5555555
Wealth of information
Albert
Junction City
KS
Date:
10/18/2026
5
5555555
Lori is exactly what you hope for in a lender.
Danae
Colorado Springs
CO
Date:
10/18/2026
5
5555555
It was hair biting at times but they helped us through it all great job
Gary
New Berlin
WI
Date:
10/18/2026
5
5555555
Excellent communication. Very approachable patient with guidance.
Andreas
Smyrna
GA
Date:
10/18/2026
5
5555555
Communication and service from Kim and the team was on point. The ease of the digital portal really helped as well.
Carmen
Asheville
NC
Date:
10/18/2026
5
5555555
Eric and the team at Fairway really pull everything together to get your property closed with the fewest bumps as possible. Our case seemed more challenging due to the 6 hour time difference, but Eric does a great job at being available and going beyond to get everything completed. Thanks again!
David
Orlando
FL
Date:
10/18/2026

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers