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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Maria explains things in an easy to grasp way that made the whole process feel easier to follow. Providing support whenever needed and always helpful with any questions or concerns
Ruben
Chicago
IL
Date:
6/17/2026
5
5555555
Customer Service
Arnoldo
Senatobia
MS
Date:
6/17/2026
5
5555555
Nate was extremely fast and efficient. he explained everything well and was professional throughout the proces. He was always available to answer any questions or run different scenarios to help me determine what worked best for my particular situation.
Cody
Mechanicsburg
PA
Date:
6/17/2026
5
5555555
Very straightforward and everyone was super helpful and patient
Andrew
Brighton
CO
Date:
6/17/2026
5
5555555
Korey is great. We closed sooner than anticipated. wonderful overall experience. Korey helped everynstep of the way. Thanks Korey!
William
Loveland
OH
Date:
6/17/2026
4
4444444
Team was alwats readily available to help and assist! Great personalization of assistance. Went above and beyond to make us feel like primary clients.
Katie
Moody
AL
Date:
6/17/2026
5
5555555
Super helpful and knowledgeable about the process. Made it very seamless and frictionless.
Danika
Rockford
IL
Date:
6/17/2026
5
5555555
Helpful communication from the team without being overbearing.
Annissa
Massillon
OH
Date:
6/17/2026
5
5555555
Very easy tranasction
Gregory
Frankford
DE
Date:
6/17/2026
5
5555555
Communication, swiftness, etc.
Suzann
Albert Lea
MN
Date:
6/17/2026
5
5555555
Very easy to speak to. Explained everything very well. i was able to call and text at any time with questions and concerns and he assisted in very quickly manner. Made sure all of my needs were met and i am very greatful!!
Caleb
Mandan
ND
Date:
6/17/2026
5
5555555
Diego made our first home-buying experience smooth and stress-free. As first-time home buyers, we had a lot of questions, and he took the time to explain every step clearly and thoroughly. His communication was excellent throughout the entire process, and we always felt informed and supported. Isabel, his assistant, was also wonderful—friendly, responsive, and incredibly helpful. Together, they made a great team and helped us feel confident every step of the way. We are very grateful for all their hard work and would highly recommend them to anyone looking to purchase a home!
Jacqueline
Rockford
IL
Date:
6/17/2026
5
5555555
Alyssa is very responsive, well-informed, and overall helpful through the whole process.
April
Hibbing
MN
Date:
6/17/2026
5
5555555
Chris and his team went above and beyond to facilitate getting us into our dream home. I can't say ebough about the level of service and commitment from Chris and his team. They cane in after another Lender failed and with only 2 weeks to closing got us funded and closed. They are truly my hero's. If we need a mortgage in the future, Chris will be my first call.
Joanna
Stafford
VA
Date:
6/17/2026
5
5555555
She was on top of things and easy to communicate with. We had to do 2 loan applications due to problems closing on a house (unrelated to her). She was able to rush the closing and get our 2nd loan completed within 3 weeks instead of 30 days.
Olivia
Royse City
TX
Date:
6/17/2026
5
5555555
Sergio was so easy and pleasant to work with from beginning to end! He was quick to respond and jump on things, even on a short notice, to ensure a smooth transaction. Even when there was no active transaction going on, he checked in every so often to see where we were at throughout our home search journey to remind us that he will on stand by and ready to get the ball rolling when we needed him. It was thanks to Sergio and his team that we were able to win the offer on our home and also close on time in such a short period of 12 days! Thank you to Sergio and his team for doing such an amazing job and for helping us to get into the home of our dreams! We couldn't have done it withour you.
Dorothy
San Leandro
CA
Date:
6/17/2026
5
5555555
Matt Devine and team has been great to work with. Everything went so smooth. We have used them in the past and will use him again. A company I feel very comfortable using with no stress .
Christina
Raymore
MO
Date:
6/17/2026
5
5555555
For the most part it was a smooth process and i was walked through every step
Brittani
Jefferson
GA
Date:
6/17/2026
5
5555555
Great personal touch! Responsive! Well knowledged in the industry- and had great connections with agent, closing attorney etc. Thanks again!
Katie
White Plains
GA
Date:
6/17/2026
5
5555555
With a challenges in showing paid advance through LLCs , Loan processing Team - Tara and Pam went above and beyond to make this possible. Without their support this loan would not have worked out.
Viswanatha
Tyler
TX
Date:
6/17/2026
5
5555555
Santiago is on TOP of things. He is knowledgeable, understanding, and incredibly great at what he does. He went above and beyond with every step of the process. Ensuring we were informed throughout the whole process and had a clear understanding of what the next steps are. I could not have asked for a better person to handle our needs for our first time home purchase. Thank you Santiago!
Mya
Winslow
AZ
Date:
6/17/2026
5
5555555
team worked hard for me and keeping me in the loop to make things happen so that I can get refinanced. Their communication was great and they are great overall team.
Rigoberto
Maricopa
AZ
Date:
6/17/2026
5
5555555
The Cash Guarantee Program you offer probably helped us get our offer accepted immediately in this still competitive market. I also appreciate the prompt communication and guiding us through everything since this is our first home purchase. You also helped us lock in the rate when it seemed like the market was taking a turn for the worse. I felt the honesty and watching out for our best interest right from the beginning.
Deepa
Mukwonago
WI
Date:
6/17/2026
5
5555555
Good communication and clarity throughout the whole process. Easy to access app and web interface to view and sign documents.
Matt
Beaumont
TX
Date:
6/17/2026
5
5555555
Great communication, worked quickly throughout the entire process which helped us get our new home, answered all questions clearly, availablility
Anna
Crystal
MN
Date:
6/17/2026
5
5555555
Nobody could have done what this team did for us! Had probably the quickest close in history
Mitchell
Vista
CA
Date:
6/17/2026
5
5555555
The entire experience was incredibly smooth. All necessary information was provided in a clear, step-by-step manner, without overwhelming me with too much information at once.
Mohomed
Chicago
IL
Date:
6/17/2026
5
5555555
Process was very simple
Rhema
Celina
TX
Date:
6/17/2026
5
5555555
Sergio was an invaluable resource throughout the process of financing our new home. From the beginning, he took the time to explain all of the available financing options and helped us understand the advantages and tradeoffs of each one. During a period of rapidly changing interest rates and significant market uncertainty, Sergio provided us with updated numbers on an almost daily basis. He made sure we always had the latest information so we could make a confident and informed decision at the right time. Sergio walked us through the process step by step, patiently answered our questions, and provided thoughtful advice based on our family’s circumstances and goals. We never felt pressured or left wondering what would happen next. His communication, expertise, and dedication made a complicated process much easier to navigate. We are incredibly thankful for his guidance and would highly recommend Sergio to anyone looking for a knowledgeable, transparent, and highly responsive mortgage lender.
Hector
Meridian
ID
Date:
6/17/2026
5
5555555
Adam did an amazing job! He is well versed. He made the process easy and smooth.
Samantha
Tucson
AZ
Date:
6/17/2026
5
5555555
Heath was very attentive to all of our questions and very knowledgeable on all aspects of this process
Casey
Scituate
RI
Date:
6/17/2026
5
5555555
Lindsay was very communicative and personable, and seemed to care about my situation beyond the transactional level. Honest, with my best interest in mind.
Hannah
Wawaka
IN
Date:
6/17/2026
5
5555555
All of the communications were very quick, and the entire process was very clear. We were able to work with Roger and his team under tight deadlines. The process of home buying was so much less stressful than I anticipated thanks to Roger
Jessica
San Diego
CA
Date:
6/17/2026
5
5555555
Brent made it Great. Without him and his communication this purchase would not have been possible. His determination and commitment to what he said is impeccable. When anything came up, question or concerns, he was prompt and was able to communicate through email, text or phone calls when needed. I would recommend and would utilize Brent again in the future.
Casey
Nampa
ID
Date:
6/17/2026
5
5555555
Great commucation on Amanda's part. Kept everything simple for myself in the situation.
Leland
Dayton
OH
Date:
6/17/2026
5
5555555
It's always great to work with Sandra. She is very professional and has much knowledge.
Marianna
Frankfort
IL
Date:
6/17/2026
5
5555555
Andy was very helpful always willing to answer questions and responded fast!
Adrianna
Kearney
MO
Date:
6/17/2026
5
5555555
Everything was so simple and straightforward. You and your team did a great job on answering all of my questions. Defintely would recommend for a first time home buyer.
Antonio
Austin
MN
Date:
6/17/2026
5
5555555
Very helpful, explained everything, great communication, went above and beyond
Tyler
Pinson
AL
Date:
6/17/2026
5
5555555
Our loan officer Gary Balch was great to work with,
Judith
Prospect
KY
Date:
6/17/2026
5
5555555
Very consistent and constant clear communication .
Jorge
San Antonio
TX
Date:
6/17/2026
5
5555555
Working with Carol and her team, and eventually getting to sign off on 9ur new home
Holly
Merrimack
NH
Date:
6/17/2026
5
5555555
Good team and energy quick and efficient communication
David
Mccordsville
IN
Date:
6/17/2026
5
5555555
1.Information on time. 2. Always available. 3. Your knowledge to the market/rate.
Alpha
Omaha
NE
Date:
6/17/2026
5
5555555
he was always in top of everything and very explainable on every single step. very thankful with all his time.
Enrique
Brownsville
TX
Date:
6/17/2026
5
5555555
He understood my financial situation and found the best loan option for me. Very friendly. Great experience.
Alexa
Kansas City
KS
Date:
6/17/2026
5
5555555
The information was always professional, in depth, and goes beyond simple here are the numbers. Trey and the team look past it and examine how your lifestyle and budget will be impacted to ensure you have the best and fullest information possible on the home buying process!
Noah
League City
TX
Date:
6/17/2026
5
5555555
Thank y'all so much for going above and beyond to get us closed
Mitchell
Clifton
TX
Date:
6/17/2026
5
5555555
Leslie and her team were always available and accommodating. Anytime I had a question or needed assistance, Leslie was alway response and ready to help me throug everything!
Ani
Glendale
CA
Date:
6/17/2026
5
5555555
Each step of the process was carefully and patiently explained to us. They kept us informed and it was easy to communicate throu the home buying process. I would definitely recommend Kris Heichel and her Fairway Home Mortgage team to anyone interested in purchasing a home.
Heidi
Austin
MN
Date:
6/17/2026
5
5555555
Vicki and her team were incredibly helpful, timely with all interactions, and walked me through buying my first home with ease!
Dorothy
Jasper
AL
Date:
6/17/2026
4
4444444
Your team worked really well with me and explained everything every step of the way. The team never had an attitude or got irritated with me when I wasn't understanding some things.
Megan
Milton
FL
Date:
6/17/2026
5
5555555
Good communication. Helpful folks from the team.
Christopher
Fair Oaks Ranch
TX
Date:
6/17/2026
5
5555555
The open communication and quick response made this process so easy, again!
Camryn
Crown Point
IN
Date:
6/17/2026
5
5555555
Very helpful in getting me to understand what every part of every process was and answered all questions. Being a first time home buyer alot of this was new and unfamiliar to me.
CODY
Kenton
OH
Date:
6/17/2026
5
5555555
Ricardo was great to work with. He constant kept me in th loop of the process
Derrick
Lanham
MD
Date:
6/17/2026
5
5555555
Working with Tanja was an excellent experience from start to finish. She was professional, knowledgeable and incredibly helpful throughout the entire process. Her genuine care for her clients really stands out. I would highly recommend her and I am grateful for all of her help.
Rima
Belton
TX
Date:
6/17/2026
5
5555555
Everything was done so fast and she made it a very easy process
Lillian
Harker Heights
TX
Date:
6/17/2026
5
5555555
Cindy was easy to work with and made the loan process a breez. thank you Cindy!
Thomas
Kidder
MO
Date:
6/17/2026
5
5555555
our loan was approved and closed in record time!!
Holly
Raymore
MO
Date:
6/17/2026
5
5555555
Brandon and the team were courteous and prompt and were there for me every step of the way. The team was knowledgeable and provided answers to my questions. They went beyond my expectations were for a mortgage company!
Caterina
Palmyra
NJ
Date:
6/17/2026
5
5555555
Alyssa was very helpful and made the process feel really easy!
Austin
Deer River
MN
Date:
6/17/2026
5
5555555
xxxxffffff
Dale
Murrieta
CA
Date:
6/17/2026
4
4444444
My primary dealings were with Jazz, he was quite unorganized and used primary communication as texting. My experience with Mark was tremendous and any question I could possibly have was answered in a timely manner and explained well.
Jim
Mogadore
OH
Date:
6/17/2026
5
5555555
Such an easy process. Thank you so much help our family
Jeffrey
Kingsland
TX
Date:
6/17/2026
5
5555555
Good communication, quick to resolve and address
James
Swampscott
MA
Date:
6/17/2026
5
5555555
Tiffany was awesome. Bought and sold many houses and never met anyone who could compare to Tiffany. I'll. Miss her!
James
Sun City
AZ
Date:
6/17/2026
5
5555555
Communication was amazing. Very quick responses and knowledgeabe.
Anthony
Bloomington
IN
Date:
6/17/2026
5
5555555
The quick communication to any questions we had overall about the entire process. Was very open about everything and a very quick turn around given our situation.
Levan
Chantilly
VA
Date:
6/17/2026
5
5555555
Everything
Perez
Otsego
MN
Date:
6/17/2026
5
5555555
Very responsive and on top of all issues that I came across, for this less than common home purchase!
Joseph
Middleburg
FL
Date:
6/17/2026
5
5555555
Great communication and availability to answer questions
Anthony
Greenwood
MO
Date:
6/17/2026
5
5555555
Jerry goes above and beyond to recommend the best option
Diana
Norridge
IL
Date:
6/17/2026
5
5555555
Communication, explanation of the process, and willingness to work with our unique situation.
Douglas
North Oaks
MN
Date:
6/17/2026
5
5555555
Brad was great to work with and the whole process was smooth.
Michael
Stokesdale
NC
Date:
6/17/2026
5
5555555
Always returned our call, and answered our questions The process moved along without delays
Raymond
Pembroke
NH
Date:
6/17/2026
5
5555555
My partner and I had a great experience working with Kelly Florendo throughout our home-buying process. He made the lending process smooth and stress-free, and he was always quick to respond whenever we had questions or needed updates. Kelly genuinely went above and beyond to help us every step of the way. Whether it was because he was helping facilitate a transaction between friends or simply because he cares about his clients, he consistently worked hard to make sure everything stayed on track and that we had the information we needed. I also want to recognize his team, especially Yvonne Ojeda, who was incredibly helpful during the final stages of the process. She helped coordinate everything leading up to closing and made sure we were ready for signing day. Overall, Kelly and his team provided excellent service, great communication, and a smooth lending experience. We would definitely recommend them to anyone looking for a lender.
Brian
Colorado Springs
CO
Date:
6/17/2026
5
5555555
Shane was outstanding throughout our home-buying journey. He clearly explained every step of the process, provided easy-to-understand comparisons for various financing options, and helped us close on our new home ahead of schedule. His professionalism, expertise, and commitment to helping us were evident every step of the way.
Athena
Cypress
TX
Date:
6/17/2026
5
5555555
Ashton was responsive and went above and beyond not only to address different lending options as things came up, but also to give us extra communication assuring things were ok when I was expressing anxiety or nervousness about timelines. I appreciated the responsiveness and the care that went into helping feel confident as the lending process moved forward.
Rachel
Larkspur
CO
Date:
6/17/2026
5
5555555
Quick response, mindfulness over our needs and budget.
Yvette
Kerman
CA
Date:
6/17/2026
5
5555555
great and thorough communication throughout the process
Joshua
Houston
TX
Date:
6/17/2026
5
5555555
Tara was there to answer all of my questions and helped me walk through everything which, as a first time home buyer, was very appreciated. Any question I had she would help me find an answer.
Rachel
Evanston
WY
Date:
6/17/2026
5
5555555
Quick and easy, overall great communication and honesty
Liam
Kansas City
MO
Date:
6/17/2026
5
5555555
Christiaan's professionalism and communication
Ricardo
Round Rock
TX
Date:
6/17/2026
5
5555555
Great working with yall
Steven
Grand Island
NE
Date:
6/17/2026
5
5555555
This is our second time to have Meredith assist us with our home buying process. Meredith is a strong communicator and goes above and beyond with her job. she had everything ready for us to close early. Thank you Meredith and her team for all you do!
CHRISTY
Hurst
TX
Date:
6/17/2026
5
5555555
Everyone was very responsive and helpful.
Lena
Junction City
KS
Date:
6/17/2026
5
5555555
Smart efficient answers for any and all questions. Everything was handeled with great care. Always available to answer any question's. I felt as though everything was handed with True profession
Roy
Lone Tree
CO
Date:
6/17/2026
5
5555555
Very professional on time no problem
Malgorzata
Chicago
IL
Date:
6/17/2026
5
5555555
Chris and his team made the entire mortgage process feel easy and seamless from start to finish. Their communication was unmatched — they kept us informed every step of the way and were always quick to respond to any questions we had. This was honestly the easiest part of our entire home buying transaction. The online system was also very user friendly and made submitting documents and tracking everything incredibly simple. We truly appreciated the professionalism, support, and smooth experience throughout the process.
Kati
Fallbrook
CA
Date:
6/17/2026
5
5555555
Alisa is everything right with the world. Knowledgeable, kind, honest, responsive, diligen.. GIVE THIS WOMAN A RAISE!!!!
Dominick
Dallas
TX
Date:
6/17/2026
5
5555555
Very very thorough and made the mortgage process easy
Keith
Hunter
NY
Date:
6/17/2026
5
5555555
We had so many people mentioning agents and mortgage lenders that it was overwhelming. The sellers agent ( of the house we bought) recommended Fairway and Brian Vaughn to us. It was the best referral ever. Fairway has been great. They have gone above and beyond. As a local brick and mortar Vermont mortgage lender, they understand Vermont homes . They are genuine folks who are living with their families, right here too. You can call a lot of people and get numbers. These are the people to call who will find a way to work things out. They will tell you what you need to know and then let you have the time to sit with the info and consider your options. I recommend Brian Vaughn, PJMcHenry and Alyssa Deutsche of Fairway Independent Mortgage. Get in touch and just hear what your options are. No high pressure sales pitch. Just accurate information and proffesionalism from some everyday Vermont neighbors, you just have not met yet. We are so happy and excited to start life in our new home!
Valerie Walden
Date:
6/17/2026
5
5555555
Knowledgeable about state grants and fast service.
Jaymes
Aurora
CO
Date:
6/17/2026
4
4444444
Chad and his team always kept on top of all the details throughout the process. Chad gave recommendations to help me get money for a down payment.
Joshua
Saint Joseph
MO
Date:
6/17/2026
5
5555555
Great information
Elizabet
North Plainfield
NJ
Date:
6/17/2026
5
5555555
5.0 Stars!
Stephanie Casey
Date:
6/17/2026
5
5555555
This is my second time working with Mark Rome and his team to buy a home, and I can't say enough good things about the experience. Their expertise, knowledge, and guidance throughout the process were exceptional. Mark truly knows the real estate market inside and out, and he always made me feel confident in every decision. The level of customer service was outstanding from start to finish. I highly recommend Mark and his team to anyone looking to buy a home. 10/10 experience!
Stephanie
Pleasant Hill
MO
Date:
6/17/2026
5
5555555
Jason and his team literally held my hand through the process. Taking care of every detail and making sure I understood every part of the process. I could not have been in better hands
Paul Harshaw
Date:
6/17/2026
5
5555555
Buying a home can be stressful, but Geetesh made the financing side surprisingly smooth. We even went on vacation right in the middle of escrow, and rather than throwing things off, Geetesh kept it all on track while we were traveling. We barely had to think about it. From day one he told me not to stress about anything, and he backed that up every step of the way. Fast, clear, and completely reliable. If you want a lender who actually takes the weight off your shoulders, Geetesh is the one. Highly recommend.
Felipe Muñoz
Date:
6/17/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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