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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
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Communication was on point and that's the most important thing in a process like this.
Michael
Lexington
KY
Date:
12/24/2025
5
5555555
Mary was always available even for the simplest of questions.
Kathleen A.
Colorado Springs
CO
Date:
12/24/2025
5
5555555
Austin was on top of everything! He answered every question and had multiple solutions for us. we can't say thank you enough!
Morgan
Dickson
TN
Date:
12/24/2025
5
5555555
All the help and suppor!
Maria Guadalupe
Jonesboro
AR
Date:
12/24/2025
5
5555555
Jerry he was friendly good hearted and it was like speaking to family or a friend I knew for years funny moments we had over the phone this guy really earns his dollars
Juan C
Chicago
IL
Date:
12/24/2025
5
5555555
Dan was always willing to answer any questions or concerns I had. Promptly called back if missed communication. I felt Dan had my best interest at hand. I had a credit score of 580 in January 2025, just before I started the home buying process. Dan let me know what I needed to do to improve my score. At the time I started talking to Dan, I was homeless. Lost everything in a fire the year prior and insurance was not covering replacement, (policy technicalities). I had no saving. Made less than $70,000 a year. Yet, in less than a year (December 2025), I am in my new home and no longer homeless. Dan was helpful, respectful, and professional.
Aleisha
Watkins
MN
Date:
12/24/2025
5
5555555
mitch worked closely with me as far as getting everything needed done
Sumeka
Henrico
VA
Date:
12/24/2025
5
5555555
Burt found a good funding vehicle and rates for me. He kept me informed of what was neeed when. His assistant, Hollie was terrific.
Stacey
Salt Lake City
UT
Date:
12/24/2025
5
5555555
Jenna is amazing to work with. She was understood what I needed and went over and beyond to get it take care of it. Anytime I needed her she was available and if she didn't have the answer, she made sure to figure it out. I highly recommend her with any of your mortgage needs. Thank you, Jenna and team
Rita
Hampstead
NC
Date:
12/24/2025
5
5555555
He works very hard for you. he has great communication and alway keeps you in the loop every step of the way
Bretton A.
Ivanhoe
NC
Date:
12/24/2025
5
5555555
He was so easy to work with and very present whenever needed and always was ahead of the game regarding information and data and loans, etc.
Miguel Martin
Denver
CO
Date:
12/24/2025
5
5555555
The loan process is going easy convenience and smooth
Seripa Khamsoi
Everett
WA
Date:
12/24/2025
5
5555555
Shane and his team were able to help us in making our dream house come true! The fact we were approved with going non-contingent with our current home was awesome!
Jesus Geovanny
Thorp
WI
Date:
12/24/2025
5
5555555
worked tirelessly to find the best rate Quick responses to all questions
Kimberlee Fall
Hot Springs Village
AR
Date:
12/24/2025
5
5555555
The easiest and most professional Mortgage ecperience experience we've had . Matt is very knowledgeable and kept us advised along the way!!
Lori
Melbourne
FL
Date:
12/24/2025
5
5555555
Each step was clearly laid out, Eric and his team answered all my questions
Christopher Michael
Hudson
MA
Date:
12/24/2025
5
5555555
Clear and prompt communication throughout the process.
Michael
Syracuse
UT
Date:
12/24/2025
5
5555555
Nick was a great help! I appreciated all the videos and step-by-steps he provided.
Annie
Lemont
IL
Date:
12/24/2025
5
5555555
Great people
Ronnie
Morrilton
AR
Date:
12/24/2025
5
5555555
Thank you for all your support
Maria Liliana
Waxahachie
TX
Date:
12/24/2025
5
5555555
Andrew was extremely responsive and knowledgable. he taught thoroughly all of the ins and outs to help paint an exact picture of what my cost would be and the options we have available to us.
Dylan Kane
Arvada
CO
Date:
12/24/2025
4
4444444
It was very good, not great David and Dana are very nice and knowledgable and very responsive to our questions, but there was a lot of information that needed to be provided -- it was relentless! -- and it seemed like we were done, and then there was more! It would have been good if you gave us a heads up about all the exttra information that we needed to provide (e.g. the mortgagee clause in the homeowners insurance statement was not sufficient). And, occasionally we would find errors in the information provided, and it took a while to figure out the buydown subsidy and correct the amortization schedule. But, we persisted and came through for us.
Matthew Louis
Asheville
NC
Date:
12/24/2025
5
5555555
Linda and her team were phenomenal throughout our first home buying journey! They had clear communication, and answered all our questions as soon as possible. We would absolutely recommend them to anyone looking to purchase a home!
Allie
Date:
12/24/2025
5
5555555
Matt is always super responsive and answered any questions we had quickly
Kailee
Darlington
SC
Date:
12/24/2025
5
5555555
Had a great experience with Stephanie! The process was smooth, communication was clear, and she was always quick to answer questions. Made buying a home way less stressful than expected.
Eugene A
Mohnton
PA
Date:
12/24/2025
5
5555555
All staff was so helpful!
David J
Johnson City
TX
Date:
12/24/2025
5
5555555
Smooth loan processing without taking any stress.
Md
Fort Worth
TX
Date:
12/24/2025
5
5555555
Great service, wonderful people, very thorough
Tyna
Morrilton
AR
Date:
12/24/2025
5
5555555
Great communicatio, responsiveness, and availability across the whole team!
Catherine Marie
Burke
VA
Date:
12/24/2025
5
5555555
It went smoothly especially since I'm technology challenged
Roderick C
Cedarburg
WI
Date:
12/24/2025
5
5555555
John was very responsive to us, navigating us through the process of getting a DSCR loan, something we had never done before. Additionally being very flexible I left to the closing keep moving to the right due to seller issues.
John A
Fredericksburg
VA
Date:
12/24/2025
5
5555555
We felt like you and your team were they each step of the way. We trusted the entire team to look out for our best interest.
Jeffrey
San Diego
CA
Date:
12/24/2025
5
5555555
Very professional, always keeping us updated. User friendly program for uploading documents and signing
Kelley Ann
Goodyear
AZ
Date:
12/24/2025
5
5555555
More than a lender, Arthur works hard, always answers questions day or night, he always gives various options with advantages and disadvantages. He will also help you throughout the year to be prepared for your next move so that you're always ahead and not chasing your goals from behind! He is a guru of all things financial and he makes the paperwork process completely effortless on our end. 15 day close! It's literally unheard of and I felt like I had to do close to nothing on my end, he does everything for me so that I can focus on what I need to. I trust him completely and I've learned to take his advice because he's always looking out for my best interest and not anybody else's! He's an outstanding human being… I've bought several homes. I've sold a few… I've worked with numerous lenders… I would never go anywhere else. He is more than a cut above. He is in the category all of his own! He inspires me to dream big and plan ahead and never stop chasing my goals.
Brittany L
Aurora
CO
Date:
12/24/2025
5
5555555
Benita was so great at explaining everything and keeping us informed on the process. I was so grateful to have Benita on our team, as she is incredibly knowledgeable and made the process both smooth and quick. I can't say enough how wonderful she was to work with. She made the first time homebuying process much less daunting and it was such a joyful experience.
Rachel
Milton
FL
Date:
12/24/2025
5
5555555
Everything about the experience was helpful and smooth
Evan
Cheney
WA
Date:
12/24/2025
5
5555555
He was knowledgeable, experienced, patience
Bobbi E.
San Antonio
TX
Date:
12/24/2025
5
5555555
Simply the best! We love Kathy!
Ryan
Spring
TX
Date:
12/24/2025
5
5555555
Troy and his team were Excellent at keeping me informed every step of the way. They're service to their client is absolutely Top Notch. I believe Troy and his team have done 5 loans for me and the service never waivers. EXCELLENT experience
Prudence
Sequim
WA
Date:
12/24/2025
5
5555555
Tara answered all of our questions and provided all the information we needed in a timely manner.
Bonnie S
Brandon
FL
Date:
12/24/2025
5
5555555
Great to work with !
John H
Cincinnati
OH
Date:
12/24/2025
5
5555555
she was extremely helpful and easy to get a hold of
John H
Cincinnati
OH
Date:
12/24/2025
5
5555555
Prompt response. Easy process.
Austin
Richmond
TX
Date:
12/24/2025
5
5555555
Mai put us first. Mai was available at all times. Mai returend calls promptly. Mai assisted us at all times. Mai had answers to all our questions and gave great advice. Mai made the transaction run smoothly - all was ready about a week in advance of the close date. The title company contact trusted Mai to meet the deadline for our closing and said that she had great trust and faith in Mai.
Denis Paul
Laveen
AZ
Date:
12/24/2025
5
5555555
Jonny made our process of buying a home so much smoother and he always was open to any questions we had! Great communication and great guy!
Hannah N
Griffith
IN
Date:
12/24/2025
5
5555555
I appreciated how communicative Mike and Joe were. All of my questions were answered quickly and clearly.
Emily E
New Glarus
WI
Date:
12/24/2025
5
5555555
Lyndee was super responsive and great at explaining all of our financing options.
Kristina Marie
Park City
UT
Date:
12/24/2025
5
5555555
Renee was very thorough with explaining everything that we needed and was great to work wit!
Bailey
Olathe
KS
Date:
12/24/2025
5
5555555
Communication was clear and proactive, deadlines were met, and every moving piece was managed with professionalism and calm. My buyer felt confident and supported throughout the process. I truly appreciate the attention to detail and teamwork. I would absolutely recommend and look forward to working together again.
Lauren
Nederland
TX
Date:
12/24/2025
5
5555555
The communication, especially after regular business hours. Also the simplicity, almost no confusion and if there was, Kaitlyn thoroughly broke it down.
Dominic
Villa Ridge
MO
Date:
12/24/2025
5
5555555
Having to previously use Fairway as my lender for my current home there service was great.
Timothy
Hilton Head
SC
Date:
12/24/2025
5
5555555
Greg was incredibly thorough and very communicative which I appreciated. He was knowledgeable and explained everything to me in great detail. He was a great advocate and I was grateful to have him on my side.
Ashley
Upper Marlboro
MD
Date:
12/24/2025
5
5555555
Mr Zachary was very pleasant and professional to work with. We live the fact thar he made himself available anytime day or night and was very patient with us while collecting documents needed to make our transaction smooth...BIG KUDOS to MR. BODINE👍🏾
Wayne Anthony
Waldorf
MD
Date:
12/24/2025
5
5555555
Great to work with!
Timothy
Norwood Young America
MN
Date:
12/24/2025
5
5555555
The process was seamless to me. Jeanine and her team took care of everything. They were very patient with me and answered all of my questions. She went the extra mile to make me feel at ease. Jeanine and Jodie are rock stars!!!!
Rodney T
Edwardsburg
MI
Date:
12/24/2025
5
5555555
You all were an amazing team who helped us along the way. We are trully grateful.
Jessica Pauline
Houston
TX
Date:
12/24/2025
5
5555555
The friendly staff and the excellent turn around time! We closed super fast! The app made the process great as well!
Gary Travis
Jasper
TN
Date:
12/24/2025
5
5555555
We couldn’t have asked for a better loan officer! He was extremely professional, always responsive, and made everything feel simple and stress-free. We highly recommend them to anyone buying a home.
Niru
Pickerington
OH
Date:
12/24/2025
5
5555555
Very quick and clear communication. Nick was always available for any questions that I might have had.
Erik Brandon
Emigsville
PA
Date:
12/24/2025
5
5555555
Very easy to work with !
Rodney
Bryan
TX
Date:
12/24/2025
5
5555555
Korey was knowledgeable and communicative. Getting my home refinanced was a huge deal for me.
Spencer A
Cincinnati
OH
Date:
12/24/2025
5
5555555
Great communication, very transparent, and anything I didnt know Justin took the time to make sure I understood the loan.
Joshua
Waco
TX
Date:
12/24/2025
5
5555555
Brad was incredible to work with. The communication was clear, consistent, and timely, so I always knew exactly where I was in the process and what to expect next. Any time I had a question, no matter how small, he was extremely helpful and took the time to explain everything in a way that was easy to understand, which made the whole experience feel smooth and stress free. He even connected me with a fantastic realtor, which was a huge help since I am moving to a new area. Thanks to his professionalism, guidance, and support, buying my first home was so easy and stress free.
Elizabeth Kay
Winston Salem
NC
Date:
12/24/2025
5
5555555
The professional service and the quick tespond to may questions
Jorge
Hillside
IL
Date:
12/24/2025
5
5555555
I just want to take a moment to recognize how great Cammie was throughout this entire process. She was knowledgeable, responsive, and made everything feel smooth and stress-free. Her professionalism and attention to detail truly stood out, and I couldn’t have asked for a better experience. I’m extremely grateful for all her hard work and support.
Contraies Ladarries
Eastman
GA
Date:
12/24/2025
5
5555555
The communication and speed of the loan completion.
David
Celina
TX
Date:
12/24/2025
5
5555555
Professionality
Letizia
Hanover Park
IL
Date:
12/24/2025
5
5555555
Prompt, easy communication was key! Very plesant to work with. Thank You!!!
Jacqueline
Holbrook
MA
Date:
12/24/2025
5
5555555
The communication
Anthony
Frisco City
Alabama
Date:
12/24/2025
5
5555555
Susan Rose 🌹 goes above and beyond to help during the process of a loan . Susan is always available for questions and quickly gets back with you. She is very compassionate about what she does and her role in the loan process. Susan is very straight forward and Honest.. I am so Thankful and Blessed to have had Susan Rose by my side during the process of purchasing my new home.
Tisha K
Kansas City
MO
Date:
12/24/2025
5
5555555
Honest and prompt communication
Christopher Carlisle
Greensboro
NC
Date:
12/24/2025
5
5555555
She answered every question I had and made sure I understood what was happening. She kept me updated about the process and was just amazing to work with. Great communication and had an amazing attitude. Would work with her again in a heartbeat.
Lane Smith
Smithfield
NC
Date:
12/24/2025
5
5555555
Everyone answered all my questions and concerns
Carter
Manistique
MI
Date:
12/24/2025
5
5555555
Bryan took the time to clearly describe our finance options for our home remode. after choosing a cash out, Bryan truly made the whole process seamless! He communicated with us each step of the loan process and was responsive to any questions that we had. The whole process was seamless!
Kym A
Waunakee
WI
Date:
12/24/2025
5
5555555
Always there to help and answer all my questions.
Christopher
Newnan
GA
Date:
12/24/2025
5
5555555
So quick and efficient. Our circumstances were very unique, and you managed to close the house so quickly! You made the process so easy for us! Thank you!
Michael
Round Lk Bch
IL
Date:
12/24/2025
5
5555555
Your constant communication and staying on top of things
Rahme
Springfield
MA
Date:
12/24/2025
5
5555555
Manuel and Maria make the process smooth and stress free. I can't thank them enough for closing fast that help given me more time to settle in and Move out from the old place. I would recommend them 100%
Ge
Fresno
CA
Date:
12/24/2025
5
5555555
great overall experience
Jose Benjamin
Haslet
TX
Date:
12/24/2025
5
5555555
Great communication and availability to discuss various obstacles and strategies
Zachary H
Warwick
RI
Date:
12/24/2025
5
5555555
Communication was easy, friendly and prompt. the entire process seemed to flow very smoothly with a successful conclusion. we are happy and will seek refinancing services again through you guys at the recommended time.
Christopher
Murfreesboro
TN
Date:
12/24/2025
5
5555555
Not today.
Matthew Brent
Mesa
AZ
Date:
12/24/2025
5
5555555
5.0 Stars!
Scott Pimentel
Date:
12/24/2025
5
5555555
Extremely thorough and responsive during a stressful time
Scott
Franklin
TN
Date:
12/24/2025
5
5555555
Working with your team was absolutely great
Anthony
La Porte
IN
Date:
12/23/2025
5
5555555
She was thorough, made things easy for us to understand and really helped us navigate through everything. She was always available if we had questions and worked around our schedules.
Shaynee Lynn
Oakdale
PA
Date:
12/23/2025
4
4444444
You did accomplish something that most mortgage companies would not have done.
Sherman
Columbus
GA
Date:
12/23/2025
5
5555555
Helpful and thorough with answer all my questions.
Stephen
Anderson
IN
Date:
12/23/2025
5
5555555
Julaine and her team were very efficient and quick. We were able to refinance with ease. Thank you!!!
Emmalee
Syracuse
UT
Date:
12/23/2025
5
5555555
Trevor and his team were AMAZING! We’ve worked with them on three homes.They were very prompt, personable, and reliable! Shout out to Anthony who made the process very smooth. Thank you all for the great experience!
Yuri Ahn
Date:
12/23/2025
5
5555555
Appreciated the quick response and great customer service!
Yuri
Charlotte
NC
Date:
12/23/2025
5
5555555
great experience I had with you guys was answering my concerns very honestly going through the process step-by-step, making sure that I understand letting me know how to process work in most of all I really did didn't come out my pocket
Valicia Ann
Bloomfield
CT
Date:
12/23/2025
5
5555555
Sarah was a huge help with processing our first home purchase.
James Klebenow
Date:
12/23/2025
5
5555555
Fast and professional
Pablo Freitas
Colonia
NJ
Date:
12/23/2025
5
5555555
Troy is easy to work with. Listen to my request and needs. Everything was great.
Santiago
Gilbert
AZ
Date:
12/23/2025
5
5555555
Kathy was phenomenal to work with, from the start to the end .
Kyle Patrick Allen
Otsego
MN
Date:
12/23/2025
5
5555555
Jen is incredible. Her speed, knowledge and attention to detail made the home buying process a breeze. She was available to answer all of our many questions and is truly dedicated to making your experience great.
Elizabeth
Pleasant Gap
PA
Date:
12/23/2025
5
5555555
Kim was amazing and helped walk me through the process very well for a first time home buyer.
Dakota
East Bethel
MN
Date:
12/23/2025
5
5555555
team works together like peanut butter and jelly your information you Provided Was a lot to consume at first we made it through it at the end of the tunnel
Shon
Spring
TX
Date:
12/23/2025
5
5555555
Thanks for always being supportive and available.
Tiffanie Ann
Kansas City
MO
Date:
12/23/2025

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers