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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Good communication. Good service.
Rithimun
Rochester
MN
Date:
9/27/2026
5
5555555
Great communication and ease of app to use.
Donna
Hoover
AL
Date:
9/27/2026
5
5555555
Constant communication and appeared to take great interest in making it happen for us!
Katherine
Union Grove
WI
Date:
9/27/2026
5
5555555
He was responsive in a timely Manner, patient with my many questions , and polite .
Summer
Portland
OR
Date:
9/27/2026
5
5555555
Great knowledge and insight on the process , what we need to do and what we don't need to be concerned with. Appreciated Brads guidance on our options. Excellent communication!
Edward
Hudson
WI
Date:
9/27/2026
5
5555555
Me tuviste demasiada paciencia y me ayudaste cuando pensé que no se podía muchas gracias Rafa sos SOS el mejor
Maria
Hickory Hills
IL
Date:
9/27/2026
5
5555555
Jamie was on top of everything even with all the issues we had with the builders.
Dillon
Cheyenne
WY
Date:
9/27/2026
5
5555555
It was easy to communicate with everyone
Kimberly
Springfield
MO
Date:
9/27/2026
5
5555555
Andrei and his team were exceptional, responsive, calm when needed and supportive at every stage
Paul
Durango
CO
Date:
9/27/2026
4
4444444
A lot of miscommunication
Triston
Loretto
TN
Date:
9/27/2026
5
5555555
I had an excellent experience working with Kevin Kenyon on my recent property purchase. He communicated clearly, promptly, and proactively, guiding me through every step of the mortgage process with patience and expertise. His support made a potentially stressful experience feel smooth and manageable. I truly appreciated his professionalism and commitment to securing the best outcome. I highly recommend him
Biju
Plainsboro
NJ
Date:
9/27/2026
5
5555555
great communication through the process
Lorinda
Kent
OH
Date:
9/27/2026
5
5555555
From the first message I sent all the way through to final closing I received quick and courteous responses. Along the way, I was guided through the process and steps, and was introduced to the team members that would be handling the processes as they came up.
Lewis
Warren
ME
Date:
9/27/2026
5
5555555
You explained things very well and made sure I completely understood before moving on, you got our loan started, processed, and ready to close very quickly !
Sarah
Indianapolis
IN
Date:
9/27/2026
5
5555555
The constant communication and Marcy going all out and beyond to help me.
James
Batavia
OH
Date:
9/27/2026
5
5555555
The clear communication from Dennis.
Melissa
New Haven
CT
Date:
9/27/2026
5
5555555
Everyone was wonderful and helpful. They really made this easy. I highly recommend to anyone looking for a easy process of buying A home!!
Demetric
Douglasville
GA
Date:
9/27/2026
5
5555555
Very quick easy to get ahold of and good at walking us through everything
Andrew
Litchfield
MN
Date:
9/27/2026
5
5555555
Dean was so helpful and answered all of my questions. He was very knowledgeable and friendly. Dean helped make a stressfull process less stressful and explained everything step by step. He and his assistant were helpful and trustworthy.
Michele
Palatine
IL
Date:
9/27/2026
5
5555555
Great communication and helping us with great Care throughout the closing process.
Thanh
Kirkland
WA
Date:
9/27/2026
5
5555555
Clara Brennan made it very easy for me to purchase a home, Clara was very helpful along the entire process therefore I'm grateful to have worked with Clara.I had a wonderful experience for being a frist time home buyer.
Lazaro
Nampa
ID
Date:
9/27/2026
5
5555555
easy Process
Emily
Waterloo
IL
Date:
9/27/2026
5
5555555
Responsive, Great Attentiveness, helpful when we had questions. Worked with us to find the best loan option for us
Delaney
Martinsville
IN
Date:
9/27/2026
5
5555555
communication was always quick and efficient
Alexandria
Haslet
TX
Date:
9/27/2026
5
5555555
Rob made the process so smooth!!!
Michael
Fryeburg
ME
Date:
9/27/2026
5
5555555
From start to finish everyone was very knowledgeable and helpful. You knew my plan & helped me achieve it.
Patrice
Sonora
CA
Date:
9/27/2026
5
5555555
Jesse was very responsive to all my questions and extremely pleasant to work with. Great service all around
Virginia
Monroe
GA
Date:
9/27/2026
5
5555555
Fast answers and good explaining and clarifying steps of the prI was. Jill , his job partner, is also excellent on guiding us though everything
Ananda
West Fargo
ND
Date:
9/27/2026
5
5555555
Frank was super easy to work with we were navigating a hectic travel schedule with a complicated purchase and he was able to help navigate all the challenges line everything up and get it to close without issue.
Christopher
Charlevoix
MI
Date:
9/27/2026
5
5555555
Royce was very informative. He told me what I needed to hear in order to be a successful buyer. He had a great program that assisted with my purchase as well. I would recommend Fairway to anyone.
Jacquise
Birmingham
AL
Date:
9/27/2026
5
5555555
I appreciate the timely responses, weekly updates, and your team's willingness to answer all of my questions I had as a first time home buyer!
Michelle
Decatur
GA
Date:
9/27/2026
5
5555555
Great isn't a high enough praise. Dean was excellent! I accomplished more with him my first day talking to him than I did with two other people before him. Seriously. Dean, I couldn't have gotten my first home without you. THANK YOU!
Adrian
Pingree Grove
IL
Date:
9/27/2026
5
5555555
Minimal paperwork and Jake was anle able to help all along the way
Larry
Horseshoe Bay
TX
Date:
9/27/2026
5
5555555
Everything thank you
Juan
Eagle Pass
TX
Date:
9/27/2026
5
5555555
The process was scary for our little family and Trevor and his team made it simple and eased up into every step. We had a smooth process with no hiccups!
Sibel
Hurricane
UT
Date:
9/27/2026
4
4444444
we are first time home buyers so Gina was great at explaining everything needed and asking for all documentation.
Owen
Kansas City
MO
Date:
9/27/2026
5
5555555
Zach made the lending process GREAT! zach is knowledgeabl, transparent, and willing to educate. I LOVED working with him during this purchase.
Raquel
Washington
DC
Date:
9/27/2026
5
5555555
Brett made the process of buying a house super easy and straightforward. If we had any questions he got back to us immediately with an answer! Highly recommend him for your home buying process.
Andrew
Isanti
MN
Date:
9/27/2026
5
5555555
Matt worked with me every step! This my first time buying a home. I was clueless on some things but Matt went all the way to help me out. Great guy!
Devon
Galivants Ferry
SC
Date:
9/27/2026
5
5555555
Jimmy is very knowledgeable and extremely helpful. The process from beginning to end was tension-free. I felt I could reach out at any time with any questions or concerns.
Amy
Milton
FL
Date:
9/27/2026
5
5555555
Jennifer and her team were so helpful and took the time to explain everything to us as first-time homebuyers. They were all very responsive and quick to keep everything on time and stress free. Would definitely recommend!
Rhiannon
Bellevue
PA
Date:
9/27/2026
5
5555555
..........
Joseph
Kewaskum
WI
Date:
9/27/2026
5
5555555
Ann is amazing . She is fast, thorough, and works to find the very best deal for her clients. We have referred several people to her and will continue to do so when someone we know needs these services .
Megan
Demorest
GA
Date:
9/27/2026
5
5555555
Very helpful from the start.
Steven
Stowe
VT
Date:
9/27/2026
5
5555555
I had a great experience with Fairway Home Mortgage! This was my first time buying a home, so I was pretty nervous and had a lot of questions. The whole team was very patient, understanding, and helpful throughout the entire process. They took the time to explain everything to me, answered all my questions, and always kept me updated. I never felt rushed or like I was bothering them. Buying my first home was a big step for me, and I’m really thankful for all their help and support. They made the process much easier and less stressful than I expected. I would definitely recommend Fairway Home Mortgage to anyone looking to buy a home. Great people and great service!
Valentyn
Ludlow
MA
Date:
9/27/2026
5
5555555
Jennifer and her team did every single thing to make the transaction happen. They also submitted so many different tedious paperwork so quickly to close on the deadline.
Kalie
Marana
AZ
Date:
9/27/2026
5
5555555
Always answered and kept us informed
Gary
Pasadena
MD
Date:
9/27/2026
5
5555555
Communication and clear explanation of the process
Blake
Knightdale
NC
Date:
9/27/2026
5
5555555
the lest i got to the better for me and thats how it was everything simple,
Mario
Clarksburg
MD
Date:
9/27/2026
5
5555555
Everything was done in a timely matter & went smoothly!
Marlene
Jamestown
ND
Date:
9/27/2026
5
5555555
Nicole and her team communicated effectively and were very detailed oriented throughout the process. Their ability to keep me on track with the process, with assistance from the easy to navigate app, made my experience one of a kind.
Juanessia
Douglasville
GA
Date:
9/27/2026
5
5555555
Great customer service, timely communication
Blake
Zionsville
IN
Date:
9/27/2026
5
5555555
You and your staff were with me in this daunting process and every interaction was timely and helpful. I will be singing your praises for years to come!!
Margarita
Cedar Park
TX
Date:
9/27/2026
5
5555555
Chris, from the beginning, was prompt in his responses and communicated effectively. He always made himself available for questions or concerns.
Albert
Mitchell
NE
Date:
9/27/2026
5
5555555
We had fantastic communication throughout the whole process. Anytime we had questions they were answered quickly and thoroughly!
Drake
San Diego
CA
Date:
9/27/2026
5
5555555
I'm so grateful to Cindy Garza for helping me get the loan to buy my home. She guided me through a process that felt overwhelming at times, answered my questions with patience, and make me feel supported every step of the way. I'll always appreciate the care and dedication she showed in helping make it possible. Thank you Cindy!
Norma
San Benito
TX
Date:
9/27/2026
5
5555555
I was always kept informed of what was next in the procedure for obtaining the loan. Everyone I dealt with was very informative and easy to communicate with.
Blanche
Deland
FL
Date:
9/27/2026
5
5555555
Andrei and his team were amazing! They update you every step of the way and make all the steps simple. We sadly didn't use Andrei when we purchased our first home but it made me realize how lucky we are to now have Andrei and his team to alleviate one of the stressful parts of the home buying process.
Sabrina
North Olmsted
OH
Date:
9/26/2026
5
5555555
The Commitment and professionalism
Ricardo
Annapolis
MD
Date:
9/26/2026
5
5555555
Hunter was so pleasant and professional. I highly recommend him for your lending needs!
Claire
Montgomery
AL
Date:
9/26/2026
5
5555555
Good communication. Efficient.
Brady
Murray
UT
Date:
9/26/2026
5
5555555
all team members were very helpful and answered all the questions I had as a first time buying a home
Thomas
Gravois Mills
MO
Date:
9/26/2026
5
5555555
amazing communication and very fast with help/responses
Madison
Burlington
NC
Date:
9/26/2026
5
5555555
The whole teams hospitality and dedication to help me out in any way
Rosiane
Spencer
MA
Date:
9/26/2026
5
5555555
Very helpful and easy to work with, easy to get quick responses! Thanks so much for your help!
Stacey
Russellville
AR
Date:
9/26/2026
5
5555555
Lee is top notch!!
Regina
Laramie
WY
Date:
9/26/2026
5
5555555
Fast responses
Courtney
Oshkosh
WI
Date:
9/26/2026
5
5555555
This was our first time buying a home and Sergio went above and beyond with each step. Sergio held our hands, made us feel cared for, personalized the experience, and was an incredible communicator from beginning to the end. We could not have navigated this crazy process without Sergio and team, so grateful!
Lori
San Francisco
CA
Date:
9/26/2026
5
5555555
Hayden was super efficient and always quick to respond and very helpful
Patricia
Corsicana
TX
Date:
9/26/2026
5
5555555
Thalisson was always available no matter what time and was always extremely helpful getting through the tough process of buying a house. His honesty and hard work made it a lot easier for me and wife to find the right home for our family.
Nolan
Milford
MA
Date:
9/26/2026
5
5555555
We were able to get financing thru Fairway and close in less than three weeks.
Susanne
Gainesville
GA
Date:
9/26/2026
5
5555555
has an outstanding work ethic and every single thing she could do for us when there were some hiccups close to our closing. She is extremely knowledgeable and does her job very well!
Krista
Cincinnati
OH
Date:
9/26/2026
5
5555555
Quick follow up and thorough answers to questions
Heidi
Avilla
IN
Date:
9/26/2026
5
5555555
Everything made it great, the communication was the best part.
Ruben
Del Rio
TX
Date:
9/26/2026
5
5555555
The service and help they gave
Larry
Centerton
AR
Date:
9/26/2026
5
5555555
This was somewhat of a difficult loan but Tu got it done/
Michael
Gresham
OR
Date:
9/26/2026
5
5555555
I cannot say enough great things about Sherry! From beginning to end, she went above and beyond to help us get our home loan approved. Our situation wasn't the easiest, but Sherry never gave up on us. Her dedication, persistence, and commitment to making sure we got to the finish line were truly incredible. What really sets Sherry apart is her exceptional communication, extensive knowledge, and years of experience. She kept us informed every step of the way, answered every question, and always found a way to keep us positive, even when things seemed challenging. She genuinely cared about our family and made us feel like we were more than just another loan application. We've worked with other loan officers in the past, and I can confidently say that none of them came close to providing the level of service, effort, and dedication that Sherry gave us. She didn't just do her job; she went the extra mile time and time again to help make our dream of homeownership a reality. Sherry, we cannot thank you enough for everything you've done for our family. Your hard work, patience, encouragement, and determination mean more to us than you know. If you're looking for a loan officer who truly cares, knows her stuff, communicates exceptionally well, and will fight to get you across the finish line, Sherry is the person you want in your corner. Thank you, Sherry, for never giving up on us and helping make this possible!
Jonathan
Fort Worth
TX
Date:
9/26/2026
5
5555555
our experience was fantastic! Very easy and simple for us.
Scott
Loma
CO
Date:
9/26/2026
5
5555555
Terrific support and communication from the entire Fairway team, especially Chris & Karin. They were extremely patient with any questions I had and communicated every detail of the process clearly & explicitly. Couldn't be more satisfied with the experience I had with them!
Nicolas
Patchogue
NY
Date:
9/26/2026
5
5555555
Fast easy to follow service and excellent communication from all parties!
Elliot
Safford
AZ
Date:
9/26/2026
5
5555555
Everything was fast and easy for us to understand and get through. As first time buyers we felt very taken care of and had processes broken down and explained to make sure we knew what we were getting
Shelby
Sultan
WA
Date:
9/26/2026
5
5555555
Deb is awesome and great to work with!! As a real estate agent I worked with Deb 20+ years . Now as a buyer she was always available to answer questions with patience. Her team was there to help me get documents and guidance to the closing table.
Robin
Knoxville
TN
Date:
9/26/2026
5
5555555
attentive serbice
Linda
Eatonton
GA
Date:
9/26/2026
5
5555555
experience was great the entire staff was extremely professional and helpful during the complete process .
Jeffrey
Montauk
NY
Date:
9/26/2026
5
5555555
Big thank you to Toni and her team for helping us through this process. They were incredibly helpful and we really appreciated the patience to talk through the process, documentation, and their availability whenever we needed.
Searonn
Roswell
GA
Date:
9/26/2026
5
5555555
You're responsible
Nasrin
Lawrence
KS
Date:
9/26/2026
5
5555555
Communication along with advice and help!
Alec
Lebanon Junction
KY
Date:
9/26/2026
5
5555555
Carrie was kind and patient with us. Since we were first-time buyers, she answered all of our (many) questions. She took the time to make sure that we really understood the process. She also went above and beyond to contact sellers and explain fairways guarantees and the strength of our financial position. In a competitive market, all these extra touches really made the difference we would enthusiastically recommend Carrie to anyone we know.
Kaitlin
Chicago
IL
Date:
9/26/2026
5
5555555
Shannon is great to work with. He knows his stuff and is there for every need, every step of the way.
Brady
Barnum
MN
Date:
9/26/2026
5
5555555
The entire process was very smooth, and Alyssa was more than happy to answer all of my (sometimes dumb) questions. I knew where I stood at all times, while borrowing someone else's money. I wish I could say the same about my TSP.
Jonathan
Ogden
UT
Date:
9/26/2026
5
5555555
Always postice, responds within minutes, work is done fast and correctly the first time. Love with with this team
Jennifer
Boyd
TX
Date:
9/26/2026
5
5555555
Drew went above & beyond for us. We considered going with another lender howeve because of Drew we stayed with Fairway. He was so helpful & proactive with communication it made the process much less stressful.
Angela
Lakeland
FL
Date:
9/26/2026
5
5555555
Very professional and always answers any questions quickly.
Michael
Lake Village
AR
Date:
9/26/2026
5
5555555
We are so grateful to Toni for making what can be a stressful loan process feel so much easier. She was always available, responsive, and patient with all our questions, and kept us informed every step of the way. Her dedication and guidance made a huge difference in our home-buying journey. Thanks to Toni’s help, we are now able to enjoy our dream home!
Viji
Middletown
DE
Date:
9/26/2026
5
5555555
Tara Ryan is one of the best loan officers to work with, whole experience was a 10/10 highly recommend .
Tiffany
Douglasville
GA
Date:
9/26/2026
5
5555555
Jesse Hogan was a great help throughout my loan process . Helped make sense of all the numbers and made sure I was satisfied with my final result. highly recommend!
Sean
Flowery Branch
GA
Date:
9/26/2026
5
5555555
Responsiveness
Joanne
East Bridgewater
MA
Date:
9/26/2026
5
5555555
The compassion and dedication that you put in your work is unmatched!
Josephine
Deland
FL
Date:
9/26/2026
5
5555555
Easy to communicate with.
BEATRICE
Tucson
AZ
Date:
9/26/2026
5
5555555
Justin had us covered from the day we called till the day we closed. Best loan officer that I've ever worked with.
Craig
Waco
TX
Date:
9/26/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
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Toll Free: 877-699-0353
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