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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Communicated clearly and often.
John L
Prescott Valley
AZ
Date:
2/6/2026
5
5555555
Lacy was so fantasitc! She might it fun and such an easy process. She took the time to walk us through everything, and made it an easy and non stressful expereicne.
Carter Allen
Prairie Village
KS
Date:
2/6/2026
5
5555555
Very good communication . Guided me through the process and explained everything that i needed a better understanding of .
Alejandro
San Antonio
TX
Date:
2/6/2026
5
5555555
I've worked with John for a couple years now. He brings great value to every conversation we have. I feel very confident at the closing table knowing John is on my team!
Katie
Millbrook
AL
Date:
2/6/2026
5
5555555
Thank you so much for everything you did for us, amazing job
Michael
Date:
2/6/2026
5
5555555
You and your team were incredibly helpful and dedicated to helping me with this arduous process of getting a loan! Your commitment to your customers goes above and beyond . I was surprised to see responses to questions after business hours!
Sukhdeep
Fairview
TX
Date:
2/6/2026
5
5555555
Friendly knowledgable service with a smile
Darren E
La Grande
OR
Date:
2/6/2026
5
5555555
Great communication and explanations throughout the home buying process from start to finish. Worked with me for my specific situation!
Ekin
Irving
TX
Date:
2/6/2026
5
5555555
Mike was very understanding and flexible with assisting me during this transitional time period.
Zachariah Joseph
Gulfport
MS
Date:
2/6/2026
5
5555555
Great communication how fast the whole process went their knowledge and experience
Tiffany
Abilene
KS
Date:
2/6/2026
5
5555555
Truly a wonderful experience from beginning to end... all because of Laura!6⁶
Linda
Temple
TX
Date:
2/6/2026
5
5555555
Very timely responses Patient and kind . . . all the team members Great communication and instruction Portal easy to navigate Quick close
Kevin A.
Monroeville
PA
Date:
2/6/2026
5
5555555
Jackson did an amazing jo. he communicated fully and made the home buying process smooth and stress free.
Andrew Jon
Hillsboro
TN
Date:
2/6/2026
5
5555555
Fast friendly service! Kimberly and her team made the entire process simple and easy.
Eric J
Topeka
KS
Date:
2/6/2026
5
5555555
Every call was returned on time and every question we had was answered in timely manner
Michael
Swansea
SC
Date:
2/6/2026
5
5555555
Had a great experience- timely communication was very appreciated
Jami King
Madison
GA
Date:
2/6/2026
4
4444444
Frequent communication
Jacob
Carbondale
CO
Date:
2/6/2026
5
5555555
Very easy to work with, easy document portal to navigate. Suzanne is friendly and personable. Highly recommend.
Tonya
San Antonio
TX
Date:
2/6/2026
5
5555555
Extremely pleasant people who were very helpful and worked hard for me!
Jacob Donovan
Richland
MO
Date:
2/6/2026
5
5555555
Brad is always a wonderful resource, especially for new homeowners who can rely on his expert advice in which he always looks out for his clients best interest. We would gladly recommend him to anyone looking for financial advice in regards to home buying
Matthew
Woburn
MA
Date:
2/6/2026
5
5555555
Mike was great to work with and communicated very well. Layed things out nicely. Mr CTC
Lucas
East Troy
WI
Date:
2/6/2026
5
5555555
Great communicatiin & everything went smooth.
Lori Williams
Zachary
LA
Date:
2/6/2026
4
4444444
Great customer service and Always provided an answer.
Jordan
Kansas City
MO
Date:
2/6/2026
5
5555555
I received detailed instructions on how to proceed with the many documents involved. I found all staff members to be very accommodating and knowledgeable about the process. Also appreciated Jeff's efficiency and patience!
Brenda
Leesburg
VA
Date:
2/6/2026
5
5555555
off, let me start by saying this was one of the most stressful experiences of my life! I don't know what I would have done without Matt! He kept me calm, and talked me off of the ledge many times when I was ready to give up.He was very kind and patient through the whole process. Anytime we ran into an issue or a problem he was so quick to fix it and solve it! I spoke to several other lenders and banks, and no one could compare to Matt! I would recommend him above anyone if you'd like it to be a smooth process. Oh, and I forgot to mention from start to finish it with Son in less than 30 days! He made me feel like a part of the family, so now I am going to keep in touch with him like he's a part of mine! Thank you, Matt for making my dream come true.💕
Karen
Port Richey
FL
Date:
2/6/2026
5
5555555
The speed and diligence of the mortgage team
Mary Kathleen
Ringgold
GA
Date:
2/6/2026
5
5555555
Will and his team were very helpful helping me get approved.
Sarah W
Spout Spring
VA
Date:
2/6/2026
5
5555555
Steve was so personable, he got to know my wife and I and actually take the time to educate us on the procedures and was EXTREMELY responsive which was awesome. He reashured us and made us feel confident in our decision making. I will be using Steve in the future for future purchases!
Miles E
Pinson
AL
Date:
2/6/2026
5
5555555
Constant communication, really helping me to get the house I wanted.
Lisa
Crookston
MN
Date:
2/6/2026
5
5555555
Very direct and to the point, very professional.
Leszek
Cranford
NJ
Date:
2/6/2026
5
5555555
I had alot of anxiety about buying my first home and was going through a divorce. Ella was understanding, funny, and there for me anytime I needed her. She explained things so I could understand and worked very hard to give me my dream.
Brandy Jo
Mount Vernon
OR
Date:
2/6/2026
5
5555555
Excellent communication and exceptional responsiveness
Alexa R
Hockessin
DE
Date:
2/6/2026
4
4444444
We got it done!
Holly Elaine
Brookshire
TX
Date:
2/6/2026
5
5555555
Great and timely communicatio, kept us updated through the whole process.
Gracie Ann
Salado
TX
Date:
2/6/2026
4
4444444
Just expected much more that may not be the officer's fault but rather, overall financials of the country. I wanted a lower interest rate.
Sherry J
Hot Springs
AR
Date:
2/6/2026
5
5555555
Great communication and responsiveness. Readily available to answer all questions. The whole process was made effortless.
Joseph
Kenosha
WI
Date:
2/6/2026
5
5555555
John was always available & easy to communicate with. John was a great resource throughout the process. I'd call him in the future if I needed a mortgage loan.
Joe Guadalupe
Rhome
TX
Date:
2/6/2026
5
5555555
Everything went smooth, we were extremely pleased. John Tuggle was great.
Benjamin
Salem
AL
Date:
2/6/2026
5
5555555
Everything!
Nathan T
Danville
KY
Date:
2/6/2026
5
5555555
Steve was very knowledgeable and had a well-articulated answer to every question that I ever had for him. He was also very quick to respond and available to talk after work hours if we needed him to be.
Sean
Sherwood
OR
Date:
2/6/2026
5
5555555
very fast she did an outsatnding job handling everything smooth. Thanks to her hard work.
Tomasi P
Fallbrook
CA
Date:
2/6/2026
4
4444444
Everything went smoothly
Michael R
Marana
AZ
Date:
2/6/2026
5
5555555
Everyone was super passionate and patient. They held our hands through the entire process and even worked with our crazy schedules as truck drivers. The entire team was terrific would love to work with them again .
Bethany
Pikeville
NC
Date:
2/6/2026
5
5555555
You can reach mike at anytime and always gives great answers and advice. made it super fast and easy for the process and we didn't really do anything but sign papers which was great to have someone on that field who you can trsut to get anything done in efficient manner.
Modou L
Ulster Park
NY
Date:
2/6/2026
5
5555555
Bill and his team took care of everything in a timely manner and were excellent to work with. Could'nt have been easier!
Ben
Greenfield
IN
Date:
2/6/2026
5
5555555
Communication was great and it was super easy to get ahold of you guys on the phone .
Toby Laird
Cosmopolis
WA
Date:
2/6/2026
5
5555555
Great communication. kept competitive cost /rates with all the lenders.
Eric
Clearwater
FL
Date:
2/6/2026
5
5555555
Very helpful and understanding.
Donna Williams
Norfolk
VA
Date:
2/6/2026
5
5555555
ALL ONLINE
Daniel
Junction City
KS
Date:
2/6/2026
5
5555555
Melanie was very friendly, knowledgeable and helpful.And we will be forever grateful to her for getting us into our first home.
Dorotha Nicole
Springdale
AR
Date:
2/6/2026
5
5555555
Communication was 10/10! The execution was precise and diligent . It was a transparent , seamless process and I had a wonderful experience from start to finish. Thank you so much!!!
Courtney L
Riverside
RI
Date:
2/6/2026
5
5555555
Knowledgeable and frequent communication
Matthew
Sahuarita
AZ
Date:
2/6/2026
5
5555555
Your professional services.
Tesfaye T
Washingtn Twp
OH
Date:
2/6/2026
5
5555555
Good communication
Richard D
Blytheville
AR
Date:
2/6/2026
5
5555555
Follow up communication
Holly Wessol
Zionsville
IN
Date:
2/6/2026
5
5555555
Brent made it great. His professionalism, together with his sense of humor and his willingness in helping us resolve whichever situation arose in making the process of the loan easier. And at the end, his knowledge and dedication to succeed accomplished a positive result. Thank you Mr Tallman, you are the best.
Armando
Sebring
FL
Date:
2/6/2026
5
5555555
Very accessible for questions, response was always timely, process was very transparent and smooth. We felt like Lou was on always on our side and always trying to find the best product for our needs.
Forrest
Woodstock
GA
Date:
2/6/2026
5
5555555
We had a ahort timeline between deciding to buy a house and needing to be in the house. Jimmy did a great job getting the sale done quickly so we could get in hour house just in time!
Zachary
Humboldt
AZ
Date:
2/6/2026
5
5555555
Brett was absolutely amazing to work with. His knowledge, experience and drive to complete each step of the process was absolutely second to none and there were almost no hold ups in the process due to his willingness to communicate what was needed and when it was needed. He is absolutely the best at what he does. If I had to go through the home buying process again. There wouldn't be anybody else i would go to. He is absolutely phenomenal at his job. The man can make miracles happen and move mountains. I wouldn't have any other recommendation other than Brett if your going to purchase a home.
Chad Lane
Elk River
MN
Date:
2/6/2026
5
5555555
was experiencing many challenges getting information and technologywhilemy hand was held every step of the way!… grateful for the guidance! Bless you…a hard worker 💯
Rita Jean
Raleigh
NC
Date:
2/6/2026
5
5555555
Sue was amazing to work with! She handled everything right away, answered all my questions and made the process so easy to navigate . I will Use Sue again and definitely refer her
Paul
Mesa
AZ
Date:
2/6/2026
5
5555555
Excellent communication
Steven
Athens
TX
Date:
2/6/2026
5
5555555
Hazel was very helpful with the loan process and she was extremely responsive even at odd hours
Aaron
Swanzey
NH
Date:
2/6/2026
5
5555555
Making the process simple and smooth for us, keeping us in the loop on everything!
Kiana
Meridian
ID
Date:
2/6/2026
5
5555555
Thank you so much for all of your help. As a first-time homebuyer, I knew little to nothing about the many processes and steps involved in purchasing a home. Linda went above and beyond to make sure I felt comfortable and confident every step of the way. She took the time to explain everything clearly and worked closely with me throughout the entire process. I truly couldn’t have asked for a better experience
Courtney R
Kimberly
WI
Date:
2/6/2026
5
5555555
Erik was very helpful and walked me through every step and answered all my questions.
Preston
Lincoln
NE
Date:
2/6/2026
5
5555555
I needed to move quickly because I was between houses and living in my RV. We moved extremely fast and no hiccups. Holly was great, had awesome communications, and did a fantastic job. Very personable and not like mose mortgage companies that don't interact with you. Thanks for everything Holly. Mike Tamayo
Michael John
Coolidge
AZ
Date:
2/6/2026
5
5555555
They are amazing and so helpful with everything you will need!!
Chelsey Marie
Lawrenceburg
TN
Date:
2/6/2026
5
5555555
Deb was kind, responsive, and patient. Thank you!
Evan Alan
Kennewick
WA
Date:
2/6/2026
5
5555555
COMMUNICATION, EFFICIENCY, WORKING UNDER A TIGHT DEADLINE!
Cristal Michelle
Suitland
MD
Date:
2/6/2026
5
5555555
Keep us informed and give us a good realtor to work with
Jhonatan
Lake Jackson
TX
Date:
2/6/2026
5
5555555
Mandie, Pam, and Katie were absolutely amazing. I truly believe we would not have made it through this process if it wasnt for this team. So grateful.
Daniel
Broomfield
CO
Date:
2/6/2026
5
5555555
Every step was so simple, easy, efficient, and everyone had such great communication. I have been set up for success every step of the way, with overcommunication, proactive sharing of what to expect, continuous updates, and such great customer service and care!
Kasey
Fairplay
CO
Date:
2/6/2026
5
5555555
Doug went above and beyond to ensure that we had an incredible home buying experience. He was timely in his communications and always available for questions. He took time to really understand our situation and talk us through every step of the process. We felt assured that we were in great hands the entire time. Thank you, Doug!
Julia
Noblesville
IN
Date:
2/6/2026
5
5555555
Kaylee was just awesome she went above and beyond to help whenever I needed to download or pull document online her team did a wonderful job of supporting everything that was required needed in order to get the loan both my son and I are very grateful and pleased with the outcome we are now in our new home thanks to you all helping us get all our financial items required in order to get obtained loan that we needed to buy this home thank you very much
Norma
Mesa
AZ
Date:
2/6/2026
5
5555555
Buying a house is not an easy process, but with Mr. Steve helps and support everything went smoothly. We are greatful for all his hard work and dedication to help us with the process of buying a hous. Thank you for everything, Mr. Steve.🙏🙏🙏
Kyaw
Louisville
KY
Date:
2/6/2026
5
5555555
Time to close helped win our offer
Nathan
Waukesha
WI
Date:
2/6/2026
5
5555555
Pat made the process very clear and smooth, making sure we understood every step along the way. He is always available for questions or concerns with quick responses and appreciate his guidance. Thank you Pat for taking care of us!!
Shannon L.
Surprise
AZ
Date:
2/6/2026
5
5555555
easy to communicate, clear instructions. famiilar with our realtor and the area.
Joseph
Carlisle
PA
Date:
2/6/2026
5
5555555
We just closed on our home and we couldn't be happier with the services from Hayden. He was very knowledgeable, patient and supportive every step of the way. He kept us informed and made sure everything stayed on track.
Tawanda
Pageland
SC
Date:
2/6/2026
5
5555555
Kyle H Chad & the entire staff family like
Michelle
Crown Point
IN
Date:
2/6/2026
5
5555555
The process was easy. It did not require a whole lot of stress. The fairway team secure of my husband and I. Miss Pam was awesome. She explained everything that we did not understand. She had great patience and secure us a beautiful home. I cannot recommend her enough.
Marlesca
Dothan
AL
Date:
2/6/2026
5
5555555
Good communication
Luke
Fort Worth
TX
Date:
2/6/2026
5
5555555
Tony was working with me for YEARS. Never made me feel like a burden or a waste of time or energy. He was always upbeat, positive and felt like family! I would recommend Tony to anyone, especially after seeing his passion for what he does!
Jessica L
Elmer
NJ
Date:
2/6/2026
5
5555555
Laura was extremely dedicated to explaining our refinance in a way that was easy to understand and helped greatly to coordinate with our previous lender to close on time.
Joshua D
Littleton
CO
Date:
2/6/2026
5
5555555
Becky is easy to talk to, a great communicator, and is quick to respond! She made our process effortless and we couldn't have asked for a better homebuying experience!
Drinton
Delavan
WI
Date:
2/6/2026
5
5555555
They answered all of our questions. Explained us how the system works. Very professional and friendly
Marcos Daniel
Tucson
AZ
Date:
2/6/2026
5
5555555
My wife handled this and it was easy on her to communicate with the Team at Fairway Home. She wasn't stressed so I didn't have to stress or worry. Matt and the team took great care of us and our needs.
Wade
La Grange
NC
Date:
2/6/2026
5
5555555
What made my experienc great with KellI is her personality. She is a person of integrity, a great person to trust with your personal information. Kelli goes above and beyond of the expectations. Before you ask Kelli, she is always right there to answer or to guide you through. She is very knowledgeable person no matter what the subject. It was a pleasure to work alongside with Kelli. To help me keep up, Kelli would supply me with "My To Do List". This made it easirr
Gloria Thejuanie
Pike Road
AL
Date:
2/6/2026
5
5555555
From the very beginning Michael had very honest conversation with me about the possible terms and conditions. As soon as I made a choice, he guided me through all steps to get a mortgage loan on the terms I choose.
Karen
Winchester
MA
Date:
2/6/2026
5
5555555
I had a great experience working with you. You were extremely responsive, explained everything clearly, and made the whole process smooth and stress-free. I really appreciated how quickly you answered questions and kept things moving. Highly recommend!
Shane
Jefferson
GA
Date:
2/6/2026
5
5555555
We had an excellent experience refinancing our home and couldn’t be happier with our loan officer. From start to finish, they were knowledgeable, responsive, and incredibly easy to work with. They took the time to explain every step of the process, answered all of our questions clearly, and made what could have been a stressful experience feel smooth and straightforward. Communication was prompt and transparent, and we always felt confident we were in good hands. Thanks to their expertise and attention to detail, our refinance closed seamlessly. We would highly recommend them to anyone looking for a trustworthy and professional loan officer.
Abigail J
Madison
WI
Date:
2/6/2026
5
5555555
Louise was always available when needed, worked around my busy schedule, was very knowledable and helpful every step of the way
Madison M
Belchertown
MA
Date:
2/6/2026
5
5555555
Jace is always kind and helpful! He brings knowledge and great insight while making decisions.
Preston James
Centennial
CO
Date:
2/6/2026
5
5555555
Trevor was great!
Blake
Fort Smith
AR
Date:
2/6/2026
5
5555555
Quick response
Veronica
Tucson
AZ
Date:
2/6/2026
5
5555555
Patient throughout the process that took longer than anticipated. Prety quick turn around time with communication.
Jaython S
Manhattan
KS
Date:
2/6/2026
5
5555555
Willingness to help, transparency, very explanatory, so nice, excellent attitude
James Daniel
Temple
TX
Date:
2/6/2026
5
5555555
It was very quick and easy. Garret was also very helpful in answering any questions we had
Erin
Concord
NH
Date:
2/6/2026
5
5555555
Great communication and flexible options
Jeremy Michael
Shoreline
WA
Date:
2/6/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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