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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Speed & quality of service & friendliness.
Winthrop
Prattville
AL
Date:
7/5/2026
5
5555555
Got us approved quickly!
Tabatha
Manning
SC
Date:
7/5/2026
5
5555555
I feel MS Chanel understood who I was the more we worked on accomplishing a task and that's what made the process really really personable.
Paris
Dayton
OH
Date:
7/5/2026
5
5555555
Everyone was always so super helpful and worked very hard for us to get us into our NEW HOME !!! We are so greatful for all the long hours they put in to help this all come true !!!
Michelle
Newburg
PA
Date:
7/5/2026
5
5555555
Vito always responded quickly and provided information needed in a timely manner. He always took his time and had patience with us to ensure we understood what was happening throughout the process. It was truly a pleasure working with him.
Yolanda
Chicago
IL
Date:
7/5/2026
5
5555555
Reann went above and beyond. the communication was excellent and the process was smooth thanks to her professionalism.
Tiffany
Aledo
TX
Date:
7/5/2026
5
5555555
Laura and her team are extremely personable and extremely professional at all times!!
Jeffrey
Harker Heights
TX
Date:
7/5/2026
5
5555555
Friendliness, help clarify some things, and their patience.
Kim
Hamilton
OH
Date:
7/5/2026
5
5555555
Good costumer service and really nice people.
Esmeralda
Glendale
AZ
Date:
7/5/2026
5
5555555
Overall great service and answered all of our questions
Jared
Bremerton
WA
Date:
7/5/2026
5
5555555
Service was very effiecient. Communication for each step was prompt and informmative. All queestions were answered and entire staff went above and beyond when hellp wasw needed.
Linnette
Alexandria
VA
Date:
7/5/2026
5
5555555
Great communication
Megan
Chaska
MN
Date:
7/5/2026
5
5555555
WONDERFUL TEAM! Professional, Timely and Easy to Work with.
Angela
Cullman
AL
Date:
7/5/2026
5
5555555
Attention to details, professional appro yet doing to eart and always available to educate us during the process
Jonathan
Waco
TX
Date:
7/5/2026
5
5555555
Bobby and the whole team were very communicative and helpful throughout the process! This is our second time working with them for buying a house and are very pleased!
Jacob
Winston Salem
NC
Date:
7/5/2026
5
5555555
I was I formed e very step of the way Fairway and Frank made me feel like family and worked for the interest that was best fitted for me
Angela
Camden
NJ
Date:
7/5/2026
5
5555555
Overall a smooth and easy process start to finish
Jagger
Ashland
OH
Date:
7/5/2026
5
5555555
Mike was great about anawering answering any questions quickly and thoroughly . He stayed on top of all the moving parts - everything from preapproval through closing was a well oiled machine. We have used Mike before and couldnt imagine using anyone else going forward
Ellen
Waunakee
WI
Date:
7/5/2026
5
5555555
The whole process was easy and went off without a hitch
John
Sierra Vista
AZ
Date:
7/5/2026
4
4444444
Electronic communication and e-sign documentation
Edward
Spotsylvania
VA
Date:
7/5/2026
5
5555555
Steve and team were professional and excellent to work with.
David
Alexandria
VA
Date:
7/5/2026
5
5555555
The process was very easy and the timliness of communicaction was outstanding! Tanner and his team were great to work with throughout the whole process and was very informative throughout for espectations on deadlines.
Tanner
Spring Hill
KS
Date:
7/5/2026
5
5555555
Miss Paulina is very profesional, responsive, and kind. She is very informative and understanding and it was a pleasure working work her. I really appreciate her going above and beyond for me. I would recommend her to anyone!
MARIA
Justice
IL
Date:
7/5/2026
5
5555555
Mike made the entire process so smooth he was always a phone call away I couldn't have asked for a better experience highly recommend
Larissa
Davenport
FL
Date:
7/5/2026
5
5555555
great communication, smooth process. I can't believe it was this easy.
Julie
Andover
MN
Date:
7/5/2026
5
5555555
professional, and very responsive
Kenneth
Brookline
MA
Date:
7/5/2026
5
5555555
Quick responses and Adam is genuine and went above and beyond during the whole process . He made it very easy and answered all of our questions.
Alvaro
The Woodlands
TX
Date:
7/5/2026
5
5555555
Jacob was available to answer questions and help direct me Thank you
Sandra
Casper
WY
Date:
7/5/2026
5
5555555
Constanti communication so we always knew what was happening.
Steven
Villa Park
IL
Date:
7/5/2026
5
5555555
Throughout the process communication was clear and helpful. Any questions that arose were answered in a way that was simple for first time homebuyers to understand.
Christian
Canby
OR
Date:
7/5/2026
5
5555555
Very Professional treatment excellent guidance Wonderful service overall
Raul
Commerce City
CO
Date:
7/5/2026
5
5555555
Ashlee and her team stopped at nothing to make sure that every part of the homebuying process was seamless. We could NOT have bought it without them!
Jakob
Saratoga Springs
UT
Date:
7/5/2026
5
5555555
Chuck is an absolute to rockstar. There is no better person for the job - diligent, 5 steps ahead, empathetic and knowledgeable. What more could you ask for! Will never use another .
Sydney
Spring Hill
KS
Date:
7/5/2026
5
5555555
Very efficient, on top of communication and made the process so easy for me. Thank you!
Wiatt
Manhattan
KS
Date:
7/5/2026
5
5555555
She was. Very helpful and responsive
Corey
South Euclid
OH
Date:
7/5/2026
5
5555555
Transparent about fees, commissions. Explained complex terms in plain language with great patience and listened and understood my needs.
Mariana
Tucson
AZ
Date:
7/5/2026
5
5555555
Communication and overall expertise at what they do! They think outside the box!
Mary E
Branford
CT
Date:
7/5/2026
5
5555555
Timely, friendly correspondence
Christopher
Panama City
FL
Date:
7/5/2026
5
5555555
Brad and his team were so informative, kind and easy to work with throughout the entire process! They answered every question we had in a timely fashion and took the time to educate us on the process.
Kate
Indianapolis
IN
Date:
7/5/2026
5
5555555
The people at fairway mortgage made it great
Sylvester
Marion
OH
Date:
7/5/2026
5
5555555
The hard work and diligence of this team made the homebuying process as stress-free as it could possibly be. Jessie and Shelly were fantastic and made sure that I had up-to-date information throughout the experience and was sure to answer any questions that I had the entire time. I could not have asked for better people to help me buy my first home.
Seth
Milton
FL
Date:
7/5/2026
5
5555555
Very easy and pleasant to deal with
Lloyd
Woodbury
MN
Date:
7/5/2026
5
5555555
Excellent communicator and really helped us through every step.
John
Bend
OR
Date:
7/5/2026
5
5555555
provided exceptional service she goes above and beyond any other loan officer or real estate agent. Her guidance helped me through my first time by myself independently doing a home alone. answered all of my questions and provided me support. could not have made this transition without her and her expertise. will be referring friends, family, and colleagues to Carmen in the future. When I purchase some other home, I will reach out to Carmen. Carmen for the care and kindness.
Amanda
Salem
OR
Date:
7/5/2026
5
5555555
John is very thoughtful and worked around our busy schedule keeping us informed along the way
Justin
Leesburg
VA
Date:
7/5/2026
5
5555555
NO MORE MORTGAGE
Lewis
Philipsburg
PA
Date:
7/5/2026
4
4444444
The communication
Morgan
East Hardwick
VT
Date:
7/5/2026
5
5555555
Commmunication, ease of the process, easier closing, overall professionalism
Jessica
Alpharetta
GA
Date:
7/5/2026
5
5555555
Tara's team was very professional and trustworthy. The team provided fast and accurate information and was willing to hop on a call in a moments notice. They greatly reduced the stress around homebuying. I would gladly work with Tara's team in the future!
Bran-Michael
Powder Springs
GA
Date:
7/5/2026
5
5555555
Buying a house is stressful, but Tyrell and her team made it easy and worked so hard to get us in our house before I started my new job! I'm grateful for them!
Sydney
Madras
OR
Date:
7/5/2026
5
5555555
I heard horror stories about home buying. Trey and his team made it easy and pleasurable.
Cassandra
Cypress
TX
Date:
7/5/2026
5
5555555
Being a first-time home buyer, I was nervous and unsure of the steps I needed to take. Mike guided me through the loan process, answered any questions I had and was able to get me a great interest rate on my home mortgage. Thank you, Mike!
Edward
Lamar
MO
Date:
7/5/2026
5
5555555
Very friendly, knowledgeable, and timely!
Haley
Waterloo
IL
Date:
7/5/2026
5
5555555
Great job throughout the entire process
Garry
Knoxville
TN
Date:
7/5/2026
5
5555555
The help and attention he gave us at all times, he understood what we were saying and tried to help us as much as he could, thank you very much, we are very happy.
Vladimir
Northlake
IL
Date:
7/5/2026
5
5555555
Made it easy to go through the process
Jesus
Tucson
AZ
Date:
7/5/2026
5
5555555
This is our third purchase with Frank. He is attentive and goes above and beyond for his clients.
Shieke
Hainesport
NJ
Date:
7/5/2026
5
5555555
Simple, straight forward, courteous
Keeler
Lawrence
KS
Date:
7/5/2026
5
5555555
Timely, efficient and friendly responses
Tanya
Phoenix
AZ
Date:
7/5/2026
5
5555555
Everyone I met had fantastic communication and was always happy to help!
Grace
Columbia
TN
Date:
7/5/2026
5
5555555
Jennifer did a great job communicating with us The offered rate was also the lowest we found
Robert
Pearce
AZ
Date:
7/5/2026
5
5555555
Was able to make sure we got a good rate considering the current market conditions!
Andrew
Excelsior
MN
Date:
7/5/2026
5
5555555
Great communication! Very efficient.
Sharon
Summerdale
Alabama
Date:
7/5/2026
5
5555555
thank you Jennifer
Terri
Pearce
AZ
Date:
7/5/2026
5
5555555
Idk it just
Steven
Sherwood
AR
Date:
7/5/2026
5
5555555
The Fairway app was very easy to use and navigate. You or your team were almost always available for me if I had questions or concerns. overall great experience.
Matthew
Indianapolis
IN
Date:
7/5/2026
5
5555555
she Would explain it very clearly. she was always on time for every documente we need.
Chandra
Carlisle
PA
Date:
7/5/2026
5
5555555
Lucas is always very quick to respond and communicative throughout the homebuybig proces .
Kunali
Brookline
MA
Date:
7/5/2026
5
5555555
In the initial quoting of rates Jeff listened to what I wanted. He dI'd suggest allternatives, but did not push when I said no. He walked me through each step and provided updates even while out-of-the-office. I also want to shoutout Taylor who was also great in communication and follow-up.
Lauren
Westfield
IN
Date:
7/5/2026
5
5555555
I had an outstanding experience working with Ashland and Melissa throughout my home buying process. Their communication was always fast, clear, and efficient, and I never had to wonder what the next step was. They were able to match my AimLoan mortgage rate, which made the decision even easier. Ashland and Melissa made the entire process as smooth and stress-free as possible. Both staff were knowledgeable, responsive, and genuinely cared about making sure everything went seamlessly from start to finish. I highly recommend this team to anyone looking for exceptional service and a hassle-free mortgage experience!
Sadie
Cottage Grove
MN
Date:
7/5/2026
5
5555555
John was VERY easy to work with. he made the process errorless!
Holly
Fredericksburg
VA
Date:
7/5/2026
5
5555555
Crystal did an amazing job communicating with us. She made the process as smooth as possible and we really appreciate all of it. She also called to check in throughout the process.
Virginia
Severna Park
MD
Date:
7/5/2026
5
5555555
If you’re looking for a mortgage lender who truly cares about his clients, look no further. He is incredibly friendly, easy to work with, and has an amazing ability to break everything down into terms that are easy to understand. He made the entire process feel simple and stress-free. What really sets him apart is his communication. No matter the time of day—or even on weekends—he always responds and is there to answer questions. You never feel like you’re going through the process alone. Hands down, the best mortgage lender around. I can’t recommend him enough!
Michael
Sioux Falls
SD
Date:
7/5/2026
5
5555555
Walking is through the basics of the process and ensuring we fully understood each step!
Lynsey
Indianapolis
IN
Date:
7/5/2026
5
5555555
Great communication and efficient processes. So helpful and easy.
Taylor
Houston
TX
Date:
7/5/2026
5
5555555
Lindsay and her team had to work quickly with our loan and they went above and beyond! She answered so many questions and was always responding and helping when I know she was off the clock. She has such a sweet and calming vibe to her which made this very stressful time easier to get through!
Allison
Fort Wayne
IN
Date:
7/5/2026
5
5555555
Love the way you guys help me to get approval and guide me to the whole process always there for me to answer all my questions no matter the time very happy to work with you guys keep all the good work.
Lillian
Orange
VA
Date:
7/5/2026
5
5555555
Braden is a class act and a great representation of someone who loves helping people, and is determined to make the process as smooth and easy as possible for the customer. I would recommend Braden to anyone needing help in his field in the future!
Graci
Port Neches
TX
Date:
7/5/2026
5
5555555
Chris was very easy to work with
Wayde
Newark
OH
Date:
7/5/2026
4
4444444
He would answer every question and explain every detail
Mallory
Texarkana
AR
Date:
7/5/2026
5
5555555
Working with JP made it stress free.
Lance
Monroe
GA
Date:
7/5/2026
5
5555555
From start to finish, Tara was helpful with every step of the way! Grateful for her and this
Ashley
Lake Helen
FL
Date:
7/5/2026
5
5555555
Communication, guidance, open honest talk! Donna and her team were able to get our home ownership dream to be a reality! We were told so many times - No you don't make enough. It was a challenge, but they got it done! We are over the moon excited and proud to call Donna and her team family! That is how they treated us!! Thank you so much!!
Michael
State Line
MS
Date:
7/5/2026
5
5555555
streamlined
Ljiljana
Conover
WI
Date:
7/5/2026
5
5555555
Catherine always responded to my calls instead of avoiding me like other people . she answered my questions and made me feel comfortable. very polite and professional.
Raymond
Dixon
IL
Date:
7/5/2026
5
5555555
Vito was always there when I needed answers along the way!
Daniel
Knoxville
TN
Date:
7/5/2026
5
5555555
I really appreciated the care that Scott showed through out the entire process. He gave us great advice as first time home buyers, was available for any questions, and had everything all lined up for us as we moved toward close. The overall experience I found to be very comfortable. I felt like I knew what was going on, what our best options were, and had realistic options presented.
Kayla
St Charles
IL
Date:
7/5/2026
5
5555555
From start to finish ... great customer service, knowledgeable, provided timnely information. Very professional.
Donald
West Point
GA
Date:
7/5/2026
5
5555555
Mike P. went above and beyond to make our home purchase go through. Great communication and kept us informed along the way, which was much appreciate.
Donnie
Spokane
WA
Date:
7/5/2026
5
5555555
Easy process, quick communication, overall just an incredibly easy process with Bettina and crew!
Eric
Falmouth
ME
Date:
7/5/2026
5
5555555
Overall Ozzy was great in response and getting us approved . Thank you so much
Victor
Great Falls
MT
Date:
7/5/2026
5
5555555
Good communication
Cameron
Waco
TX
Date:
7/5/2026
5
5555555
I cannot recommend Maria highly enough! She recently helped me secure my second property, after previously guiding me through my very first home purchase. Maria stands out because of her honesty and transparency—she tells you exactly how it is and explains every financial detail realistically. Her communication is excellent, and she truly cares about her clients' long-term!
Edlin
Springfield
MA
Date:
7/5/2026
5
5555555
The lenders were friendly, easy to talk to, I truly feel like i can trust them everybody I talk to here truly deserves a raise 10 out of 10 experience if I'm ever looking for another house, I know exactly where to go to :)
Luchiano
Saint Joseph
MO
Date:
7/5/2026
5
5555555
Good with communication , always answers calls and messages
Jacob
Arnegard
ND
Date:
7/5/2026
5
5555555
Overall experience. Being a first time buyer, I was kinda overwhelmed, but Nick and his team made it to look very easy. Thank you!
Ashyrmuhammet
Georgetown
TX
Date:
7/5/2026
5
5555555
Great communication
Toni
Rockledge
FL
Date:
7/5/2026
5
5555555
Thank you for making all things move so quickly, efficiently, and simply!!
MacKenzie
Kent
OH
Date:
7/5/2026
4
4444444
The confidence that it will
James
Midlothian
IL
Date:
7/5/2026
5
5555555
Very caring and understood the situation we were in and helped us where we needed to be to buy a house quick with a great realtor Stephanie Athans.
Malinda
Rockford
IL
Date:
7/5/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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