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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

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Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Our funding fell out at the last minute with another lender. ONE call to Josh and he had us up and running again. We thought our sights at homeownership was at a dead end and we’d lose the house we loved so dearly. We promised and he came through!!!! He gave us everything including personal time, his commitment and his knowledge of the industry. Got us a better loan deal than we thought we qualified for!!!!! We owe Josh and his team everything! Thank you for everything you’ve done for us and our family and making our dream come true.
Meredith
Date:
3/11/2026
5
5555555
Always available and great explaining everything.
Ryan C
Cuba City
WI
Date:
3/11/2026
5
5555555
Patient with me. Encouraging. Willing to teach. Professional while still friendly and warm.
Josiah Azrael
Phoenix
AZ
Date:
3/11/2026
5
5555555
Lorna provides quick and professional services to us. She always respond us quickly and provide best solutions. Thank you very much for you help to get our first house.
Ka Kit
Plainsboro
NJ
Date:
3/11/2026
5
5555555
Thank you for taking care of us. You all the best!
Natalie
Harrisburg
PA
Date:
3/11/2026
5
5555555
Pleasant to work with
Tod E
West Jordan
UT
Date:
3/11/2026
5
5555555
Josh was always available to answer any questions I had. We were able to expidite the closing process and get done a lot sooner than expected.
Lucas
Battle Ground
WA
Date:
3/11/2026
5
5555555
Very informative and helpfu. Always available.
Tod E
Tooele
UT
Date:
3/11/2026
5
5555555
Incredibly fast and professional.
Sergio
Tinley Park
IL
Date:
3/11/2026
5
5555555
It was a very good and knowledgeable experience. Best service ever and was very on point with what we needed. We couldn't be happier thank you!
Jeffrey
Woodbridge
VA
Date:
3/11/2026
5
5555555
Malcolm and his team is efficient and pleasant to work with.
Christopher
Waldorf
MD
Date:
3/11/2026
5
5555555
Amazing communication throughout the entire process! Both Aaron and Kris were thorough and provided all of the dovumentstion and explanation thoughout application, loan options , underwriting and closing.
Carolyn T
Gunnison
CO
Date:
3/11/2026
5
5555555
This was my first time at buying a home by myself as my husband passed away last year. I cannot say enough good things about Jonathon Rich and his team. In my opinion he went way beyond what a loan officer should have to do. He was not only a pleasure to work with but had the knowledge to get me to where I needed to be in buying my home. The stress I was under with loosing my husband and not be able to live by myself has been unbearable at times during this process, but Jonathon walked me through those times with such guidance that the concerns I had were always answered. He is a great asset to your company. Thank you. Patricia Lavender
Patricia
Bryan
TX
Date:
3/11/2026
5
5555555
As a first time -time homebuyer, the entire mortgage process felt overwhelming - until I started working with Chris. He went above and beyond from day one, taking time to explain every single step in a way that made sense and never hesitating to answer my many questions. His patience, professionalism, and genuine commitment to helping me feel confident made all the difference . Thanks to his guidance, what could have been a stressful experience became smooth and straightforward. I truly felt supported every step of the way. I would recommend Chris to absolutely anyone looking for a knowledgeable, trustworthy, and exceptional loan officer.
Joshua
Milwaukee
WI
Date:
3/11/2026
5
5555555
Fast and easy loan process! Will recommend to friends and family when they need a loan.
Shawn
Bridge City
TX
Date:
3/11/2026
5
5555555
The process was smooth and welcoming, and the staff were kind, attentive, and professional. Everything was clearly explained, and I felt respected and supported throughout the experience. The overall environment was positive and made the visit feel easy and comfortable. 😊
Ryan
Vancouver
WA
Date:
3/11/2026
5
5555555
Sara was incredibly helpful and patient with us during the entire process. 10/10
Sarah Kaitlin
Aston
PA
Date:
3/11/2026
5
5555555
Great communication. great help for my project needs
Marcos
Clifton
CO
Date:
3/11/2026
5
5555555
Preston and his team went above and beyond! Great communication, I was in the loop about everything. Close was seamless
Michael
Peoria
AZ
Date:
3/11/2026
5
5555555
Kyle's attitude!!
James Candler
Decatur
GA
Date:
3/11/2026
5
5555555
I HIGHLY recommend the Howard Team at Fairway Independent Mortgage Corporation. This is the second time my wife and I have worked with them, this time to refi our home. Just as the first time we worked together, Walter and Emily (and their whole team) were available, they were patient, they treated us with professionalism and kindness. The whole process was painless and efficient. I can’t say enough good things about the Howard Team. I suppose the best indicator would be to say that when it comes time to refi to an even lower rate, I won’t waste my time with another loan officer or company. I’ll be calling on Walter and Emily and the whole Howard team again over at Fairway Independent Mortgage Corporation.
Tyler
Auburn
WA
Date:
3/11/2026
5
5555555
Fast easy closing!
Betty
Battle Ground
WA
Date:
3/11/2026
5
5555555
Laura made everything so smooth and easy. She is amazing and we would use her again and again(if we were ever moving again :) We will definetely be recommending her to anyone we know with a need for a lender. Thanks so much to Laura and her team!
James Leonard
Century
FL
Date:
3/11/2026
5
5555555
Communication
Broderick Ryan
Hoover
AL
Date:
3/11/2026
5
5555555
Willing to answer any and all questions, being able to provide wisdom and guidance on items. both of yall are very patient and understanding on financial situations and willing to educate personnel on improving fincial area
Lewis Ross
Glencoe
OK
Date:
3/11/2026
5
5555555
Great communication and explanation of everything!
Cynthia E
Covington
WA
Date:
3/11/2026
5
5555555
Everyone was very professional
Manuel
Williamstown
NJ
Date:
3/11/2026
5
5555555
Very helpful
Don
Madison
WI
Date:
3/11/2026
5
5555555
Tommy was great about answering my questions and communicating with
Isabella
Niles
MI
Date:
3/11/2026
5
5555555
Oh wow! Where do I start. It started off fantastic from the initial call. Oliver was direct, intentional, responsive, informative and kind. I asked many "dumb" questions as a new home buyer and Oliver never once made me feel like it wasn't a valid question. I really appreciated that as it was already nerve racking taking a big step! We were also happy with his team once we decide to fully move forward. I never felt like they were adding stress, they were making the whole process easier from the word "go". Big thank you to you Ollie and your team! We are so grateful for you! -Emily&Ethan
Emily
Burnsville
MN
Date:
3/11/2026
5
5555555
Working as a team with you and Stephen to understand and prepare ourselves for the process. Comunication was key and we were successful because of the team effort and coordination.
Parker Michael
Damascus
OR
Date:
3/11/2026
5
5555555
The communication was very well written and explained in a manner that helped me understand what was happening with each step of the process.
Lina
Canton
OH
Date:
3/11/2026
4
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Thomas J.
Penrose
CO
Date:
3/11/2026
5
5555555
We have been working with Steve since 2012. He made our interactions and experience through purchasing our homes seemless by informing us on what to expect throughout the process. He related to us on a personable level. Top notch service for a top notch guy!!!!
Kayne Kanulii
Santee
CA
Date:
3/11/2026
5
5555555
was always easy to keep in touch
Michael
Harrisburg
PA
Date:
3/11/2026
5
5555555
Artis and his team are awesome and I have never had an issue getting to the closing table when they are on the task. I highly recommend them.
Jeremy
Kempner
TX
Date:
3/11/2026
5
5555555
Communication, promptness and organization Was a 10/10!!
Kaden Lee
Red Bluff
CA
Date:
3/11/2026
5
5555555
Excellent commincation.... Made the process as easy & stress free as possible.
Teresa
Peculiar
MO
Date:
3/11/2026
5
5555555
This is my 4th loan through Jayson. It is always a simple and easy process with him. He explained my options in an easy to understand way and i did not feel pressured at any point. I would definitely recommend Jayson to others.
Daniel Mark
Broomfield
CO
Date:
3/11/2026
5
5555555
constant communication and explanations on all questions
Kaden
Greendale
WI
Date:
3/11/2026
5
5555555
Process was simple. Electronic signing for the closing documents was a game changer.
Kimberly
Johns Creek
GA
Date:
3/11/2026
5
5555555
Accessible,provides full service help and supportiv. Made this process easy.
Clifford Stephen
Miami
FL
Date:
3/11/2026
5
5555555
Really enjoyed working with Jonathon. He was professional, creative when things got tricky and proficient. Will definitely recommend him to clients in the future .
Katie
Bryan
TX
Date:
3/11/2026
5
5555555
Leslie was prompt and always willing to answer my questions in a timely manner
Joshua
Braymer
MO
Date:
3/11/2026
5
5555555
Good communication
Justin
Buckley
WA
Date:
3/11/2026
5
5555555
The responsiveness and organization of your team was second to none. Amazing communication every step of the way created a seamless experience. Once again, I thank you.
Hilton N
Piedmont
SC
Date:
3/11/2026
5
5555555
Fast responses, made understanding the process easy, and offer great guidanc.
Grayson
Albertville
MN
Date:
3/11/2026
5
5555555
It didn't even feel like we were purchasing a home, it was so smooth.
Joseph
Williston
ND
Date:
3/11/2026
5
5555555
It was very efficient and timely. I didn't have to think about what was going on with my loan. I knew Ariana was taking care of things
James Ray
Big Sandy
TX
Date:
3/11/2026
5
5555555
The process was explained very clearly and was easy to understand. This made me feel very compoftable about the process at every step, and having someone to ask any and all questions to was super helpful!
Joshua F
Fort Wayne
IN
Date:
3/11/2026
5
5555555
We had a fantastic experience with Jamison and team. Communication was outstanding from start to finish, and they were always friendly, responsive, and easy to work with. Their knowledge of the process really showed, and they made everything feel straightforward and stress-free. Highly recommend!
Jennifer Rose
Hartford
WI
Date:
3/11/2026
5
5555555
Mitch was so responsive to messages, clearly explained our options and walked us through the process. This was a easier process than I anticipated!
Elizabeth
Houston
TX
Date:
3/11/2026
5
5555555
His communication and knowledge.
Joshua
Washburn
ND
Date:
3/11/2026
5
5555555
Chris and his staff were so helpful and patient with me through this process. They explained everything to where I could understand all the information that was required. Customer service was excellent, which is very important to me. I will definitely recommend them to anyone interested in buying a home!!!
Patricia Lea
Tucson
AZ
Date:
3/11/2026
5
5555555
The team was fantastic to work with. They were knowledgeable, responsive, and made the entire lending process smooth and stress-free. I highly recommend them to anyone looking for a professional and reliable mortgage team.
Cheryl
Louisville
KY
Date:
3/11/2026
5
5555555
Nick is super helpful, always taking the time to answer all of my questions and provide all the potential options for loans. He responds quickly whenever I send him an email. He ensures the loan process is smooth. We have used his services for multiple purchases and refis.
Janel T
Billings
MT
Date:
3/11/2026
5
5555555
John made the entire process so easy. We loved using the app and being able to see exactly what was needed and when.
Maria Catherine
Stafford
VA
Date:
3/11/2026
5
5555555
Very professional
Scott R
Franklin
IN
Date:
3/11/2026
5
5555555
The entire team was very professional through the entire process! Everyone involved was very helpful an made this process so much easier!
Brandon
Gaffney
SC
Date:
3/11/2026
5
5555555
Get to know more about buying a house.
Christopher
Kathleen
GA
Date:
3/11/2026
5
5555555
Andy and his teams, quick communication in return to any questions, even after closing and he wasn't obligated to be delivered a timely and efficient response. He made us feel like we were valued and not just a number, I would recommend him to anyone purchasing a home or needing financial assistance .
Evan
Shawnee
KS
Date:
3/11/2026
5
5555555
Was explained things very well and everything was pretty straight forward and easy to complete.
Joshua Lee
Richmond
TX
Date:
3/11/2026
5
5555555
I never felt we were being rushed; there was always time to answer our questions, and we were always given advice at the right time. Everything went nicely and smoothly.
Susana
Huntington Station
NY
Date:
3/11/2026
5
5555555
Made the process quick and easy.
Kathleen
New Lenox
IL
Date:
3/11/2026
5
5555555
Excellent, timely communication. Thorough and helpful all the way through til the end.
Cherilyn
San Antonio
TX
Date:
3/11/2026
5
5555555
Jerry is the best! Always helpful, proactive, communication is always top tier .
Tyler
Bonham
TX
Date:
3/11/2026
5
5555555
What I thought was imlpossible, Jen made it happen!! She did research and went above and beyond to make me and my family be able to get a home that we love!
Lorianne
State College
PA
Date:
3/11/2026
5
5555555
Good experience, communication, and very professional.
Justin E
Cazenovia
WI
Date:
3/11/2026
5
5555555
All of my questions were answered and the process was smooth.
Christopher Lynn
Pensacola
FL
Date:
3/11/2026
5
5555555
Always timely responses by Bill and Amy. Appeciate the help in the NHB process.
Patrick
Indianapolis
IN
Date:
3/11/2026
5
5555555
Easy to work with, everything explained very week, great experience
Erin H
Selma
AL
Date:
3/11/2026
5
5555555
This is our first time buying a home so we had a lot of questions and everyone did really great at answering them and making sure we were making good decisions.
Chelsea
Princeton
MN
Date:
3/11/2026
5
5555555
Good communication throughout the whole process.
Austin
Manila
AR
Date:
3/11/2026
5
5555555
great communication very helpful made everything go by very smooth would definitely recommend ashley again
Angel
Grand Island
NE
Date:
3/11/2026
5
5555555
Sara did a great job of keeping me updated on loan process
Janet
Deatsville
AL
Date:
3/11/2026
5
5555555
Heather was very relatable and kept pushing forward to make the loan happen.
Erin
Janesville
WI
Date:
3/11/2026
5
5555555
Chris used videos to explain The breakdown of comp sheet. it was awesome and we loved it . Chris was patient and took the time make sure we understood everystep. 10/10 would use him again and will recommend him to anyone else I know buying a house.
Justin
Kuna
ID
Date:
3/11/2026
5
5555555
Great communication, respectful, and being transparent
Saeed
Round Rock
TX
Date:
3/11/2026
5
5555555
Brad was amazing patient an knowledgeable.
Tarryn Brittany
Winston Salem
NC
Date:
3/11/2026
5
5555555
You were personable and timely. You jumped through any and all hoops to ensure we were taking care of. We are very thankful!
Elijah
Waco
TX
Date:
3/11/2026
5
5555555
It was wonderful to work with entire team. Everyone was knowledgeable and patient. All around just a pleasure to work with in finding our home (and winning the bid).
Sayre Timothy
Springfield
VA
Date:
3/11/2026
5
5555555
Mike always takes calls and answers questions for us. Worked with us patiently and well, we are very pleased with Mike
Tyler
Butler
MO
Date:
3/11/2026
5
5555555
Kevin was a great help to my husband and I during the refinance of our mortgage. He is very knowledgeable and helped us through every stage of the process. I would recommend Kevin to anyone who is buying a new home or refinancing their existing.
Colleen Mary
Riverside
IL
Date:
3/11/2026
5
5555555
Fernando is intelligent, helpful, and personable. He and his team are the only mortgage broker team I will work with.
Buck Aru
Chelmsford
MA
Date:
3/11/2026
5
5555555
Good communication, simple process, and a greater rate!
Brian
Provo
UT
Date:
3/11/2026
5
5555555
Sherry was extremely knowledgeable about all the different ways we could approach buying our home. She created 5-6 different loan options for us to compare to decide which one worked best for us. She was extremely responsive whenever we called, texted, or emailed, and answered any questions that we had. This process went so incredibly smoothly thanks to her expertise, and we are so grateful!
Isabella Louise
Fort Worth
TX
Date:
3/11/2026
5
5555555
Patient and hope!
Ralph E
Germantown
MD
Date:
3/11/2026
5
5555555
Ericka was so responsive and took care of us no matter the time of day! She was able to get us into a home that we didn’t think we would get approved for. She worked wonderfully with my realtor that she referred us to. She had us close on time with a locked in rate lower than it has been in years! I highly recommend her!
Madi Morris
Date:
3/11/2026
5
5555555
Ericka was very responsive and took care of us no matter the time of day. She was able to get us into a home that we did not think we would be able to get approved for.
Madison
Aurora
CO
Date:
3/11/2026
5
5555555
Fast communication and follow-up.
Jacob Stephen
Haslet
TX
Date:
3/11/2026
5
5555555
The constant communication and transparency.
Kyle
Dallas
TX
Date:
3/11/2026
5
5555555
Friendly people ready to help and answer questions.
Alfred L
Wirtz
VA
Date:
3/10/2026
5
5555555
Very knowledgeable. Very professional. Outstanding customer service! Top Tier.
Jacqueline Carter
Date:
3/10/2026
5
5555555
Genie, was amazing and she communicated very well and she was very professional. Outstanding Customer Service. Top Tier.
Minnie Lee
Jonesboro
GA
Date:
3/10/2026
5
5555555
This was my first time ever having to deal with financing a mortgage so I a ton of questions and concerns, and Steve answered every single one of them
Matthew Jonathan
Guntersville
AL
Date:
3/10/2026
5
5555555
The way everything went so smooth, and the communication
Cassidy
Kilgore
TX
Date:
3/10/2026
5
5555555
Mark was communicative and proactive in making sure we had everything in place to make a strong offer.
Matthew
Annandale
VA
Date:
3/10/2026
5
5555555
well, we got what we needed also we got a lot of friendly help threw the process. we apprieciated that being almost computer eliterate we were scared, but we did it! amazing!
Robin L
Polo
IL
Date:
3/10/2026
5
5555555
Easy and professional
James
Moses Lake
WA
Date:
3/10/2026
5
5555555
Lou was easy to work with, reliable, polite, informative and always made me feel comfortable throgh the lending process
Gayle Marie
Gainesville
GA
Date:
3/10/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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