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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Respond and approved my loan within a short period of time with no hasstle.
Hassan
Niles
IL
Date:
8/5/2026
5
5555555
Working with Joe was an outstanding experience from start to finish. He was professional, knowledgeable, and incredibly responsive throughout the entire mortgage process. As a first-time homebuyer, I had a lot of questions, and he patiently explained every step, making the process easy to understand and stress-free. He was always available when I needed him, kept me updated, and ensured everything stayed on track for a smooth and timely closing. His dedication, attention to detail, and willingness to go the extra mile gave me complete confidence throughout the journey. I truly appreciate all of his hard work and would highly recommend him to anyone looking for a reliable, trustworthy, and exceptional lender. Thank you for making my home-buying experience such a positive one
Navaneeth
Cary
NC
Date:
8/5/2026
5
5555555
Jennifer, Coley, and the rest of the team were awesome. Constant communication, ready to help at any notice. We could not be happier with the team!
Andrew
Pittsburgh
PA
Date:
8/5/2026
5
5555555
Steven and team is the best in the business , they were available at anytime i I had questions and made sure all my needs were addressed .
Jacob
Ringgold
GA
Date:
8/5/2026
5
5555555
You heard us and made us feel comfortable in a process that was and already had been very intimidating. We appreciate your Christian heart posture and felt so comfortable bringing our concerns to you.
Amanda
Powell
TN
Date:
8/5/2026
4
4444444
Justin is easy to talk with. He is really knowledgeable in rehards to his job.
Urluie
Waipahu
HI
Date:
8/5/2026
5
5555555
He is very knowledgeable, helpful and friendly
Krista
Marana
AZ
Date:
8/5/2026
5
5555555
Great experience and easy process
Brynda
Fulton
MO
Date:
8/5/2026
5
5555555
was extremely great to work with. He was very prompt with answers to questions and helping me through the process and I would highly commend and refer him to anyone who has lending needs.
Brynda
Jefferson City
MO
Date:
8/5/2026
5
5555555
Super attentive with every question. Everyone is so kind and helpful :)
Kimberly
Conroe
TX
Date:
8/5/2026
5
5555555
Consistent and clear communication
Larissa
Brooklyn Center
MN
Date:
8/5/2026
5
5555555
Process was seamless, all asks weere celar and reponses were prompt.
Anthony
San Antonio
TX
Date:
8/5/2026
5
5555555
Clarity in communication Prompt answers to questions answers to questions
Cynthia
Waterloo
IL
Date:
8/5/2026
5
5555555
Jason himslef made it great!
Heidi
Rosemount
MN
Date:
8/5/2026
5
5555555
Jen advocated for me and helped me problem- solve to reach my goal of homeownership. I would not be a homeowner if it were not for Jen.
Justine
Millcreek
UT
Date:
8/5/2026
5
5555555
Jeremy and his team were so easy to work with. We started the process a couple of months before we were ready to buy. They told us what we could do in that time to get a better rate and what would get us approved for more. Once we got our stuff together they were fast and very communicative. Answered all of.our questions and even informed of us things we didn't know about. Overall absolutely amazing team to work with.
Aaron
Keene
NH
Date:
8/5/2026
5
5555555
i feel like jaime went above to get me everything fha had to offer where other lenders were not so
Paul
Batesville
TX
Date:
8/5/2026
5
5555555
After a long house search, we finally got one accepted and Justin was a real part of why it held together. He was responsive throughout, explained underwriting conditions in plain language rather than just forwarding a checklist, and consistently flagged issues before they became problems. His team, Michele and Sam, matched that same standard. We closed on schedule with no surprises. For a transaction this size, that's the highest compliment we can pay. Highly recommended.
Owen
Lexington
MA
Date:
8/5/2026
5
5555555
Ryan has lead us through and through this process , the communication was excellent with every bit of the process covered and no questions in between. the Process was seamless and I felt secure in every moment and step. Great is an understatemen, thank you Ryan and Fairway for making our dream come true.
Willie
Winston Salem
NC
Date:
8/5/2026
5
5555555
Crystal, was great to deal with thru the entire process, highly recommend her. Thanks again
Aaron
Huntingtown
MD
Date:
8/5/2026
5
5555555
jake and his team were all extremely helpfu. All questions were anwse almost immediately and made closing a breeze. I will refer him to all my friends and family!
Race
Bedford
IN
Date:
8/5/2026
5
5555555
Communication and ability to present the information ahead of time so as to be clear and forward with what to expect in the cost estimate sheets
Joseph
Mechanicsburg
PA
Date:
8/5/2026
5
5555555
yall did it all!!!!!
Gary
Valle De Oro
TX
Date:
8/5/2026
5
5555555
Outstanding customer service and good communication made our experience great.
Stephen
Loveland
CO
Date:
8/5/2026
5
5555555
Lori was always available to us. we'd like to think we have gained a friend
Lauren
Ridge
NY
Date:
8/5/2026
5
5555555
Very helpful, very knowledgeable, great communication on the process and steps along the journey. Had a great experience!
Jorge
Burnsville
MN
Date:
8/5/2026
5
5555555
Brad is easy to work with and led us in the right direction when we needed it. He knows what he is doing.
William
Tuftonboro
NH
Date:
8/5/2026
5
5555555
Leslie jumped on the phone with me on (literally!) the 4th of July and got me qualified for the purhcase price at my target monthly payment that won me the home. She did with other lenders could not, and she did it on a national holiday. She's extremely fast to respond, her team is ON IT and with style and kindless, and the results speak for themselves.
Gia
Los Angeles
CA
Date:
8/5/2026
5
5555555
Tracey went out of her way to put together a very short flow closeing while making sure our needs were met and we were informed every step of the way.
Christopher
Las Vegas
NV
Date:
8/5/2026
5
5555555
Tu and his team were very helpful and responsive. Tu was always friendly and interested in keeping us informed about the process.
Lucinda
Richland
WA
Date:
8/5/2026
5
5555555
Great experience all around. Efficient process, and the team handled everything perfectly. Would definitely use Fairway again!
Nicholas Schilligo
Date:
8/5/2026
5
5555555
Debbie and her team made buying our first home a breeze. Our closing date ended up being much sooner than usual but they pulled everything together in time for us. Everyone was very kind & made the process so much easier.
Alex
Saint Cloud
MN
Date:
8/5/2026
5
5555555
Everyone was very helpful and patient and made my experience a lot easier. Its my first time going thru the whole mortgage loan process and they did a great job getting me approved. Thank you all
Maria
Milford
IN
Date:
8/5/2026
5
5555555
The entire experience working with Tony! I haven't been on the buy side of a transaction since becoming a Realtor. So having the privilege to refer Tony out and then to work with him on my own purchase was so nice! Commuication is always so wonderful! Goes above and beyond to get the job done! Couldn't be happier working with Tony Burns!
Taylor
Dane
WI
Date:
8/5/2026
5
5555555
Any tim I spoke with Neil, he broke thing down so I was able to understand right from the beginnin. He did try to overw me at all and would reach out to see if I had question. Neil even went beyond and spoke to my significant other when I was unable to rely the information correct, after asking Neil if he could.
Rebecca
Baltimore
MD
Date:
8/5/2026
5
5555555
Audrey saved my buyer big!! He was discouraged about buying a home & she was able to make sure he was comfortable & trusted us
Kaylynn
Valle De Oro
TX
Date:
8/5/2026
5
5555555
Dj was always willing to help no matter what. He answered whatever question we had. He always had a positive attitude and made this entire experience wonderful for our family.
Jannesa
Hurley
SD
Date:
8/5/2026
5
5555555
Fairway team willingness to walk me through the process on any day of the week including weekends and at any hour including nights No pressure,no demands Understanding and caring
Taylan
Lake Norden
SD
Date:
8/5/2026
5
5555555
Sandy made it great! Very easy to work with!
Jay
Kirksey
KY
Date:
8/5/2026
5
5555555
He answers all my dumb questions with patience and understanding that help me choose the path for success! Im very pleased with his service! I recommend him to everyone!
Alexander P
Winder
GA
Date:
8/5/2026
5
5555555
Julie is amazing to work with. She is incredibly knowledgeable and helpfu, she was responsive and listened to what I wanted and was there to walk me through each step.
Michelle
Texarkana
AR
Date:
8/5/2026
5
5555555
Geoff you were very helpful and made this smooth! Thank you again sir!
Christopher
Vancouver
WA
Date:
8/5/2026
5
5555555
They were on top of things. I was able to call them, text them or emailed them with questions for information. They helped me so much throughout the process.
Glenda
Fate
TX
Date:
8/5/2026
5
5555555
Tim was very communicative. Made sure I understood the process, and made it easy throughout the process.
Miriel
Walla Walla
WA
Date:
8/5/2026
5
5555555
Tammy was patient and explained everything in great detail, even taking calls at very inconvenient hours to meet our awkward schedules.
Scott
Rochester
NH
Date:
8/5/2026
5
5555555
Patty had a great communication and was always will to work with us in anyway she could.
Jordan
Sussex
WI
Date:
8/5/2026
5
5555555
This was our first home purchase and we were a little lost in the water with it. Eric and Cassie were phenomenal with telling us our options and explaining things to us, their flexibility to work with our schedule for things was greatly appreciated as well!
Shayla
Omaha
NE
Date:
8/5/2026
5
5555555
What could have been a stressful experience was made smooth and straightforward because of their professionalism, attention to detail, and dedication. They kept me informed every step of the way, worked tirelessly to secure the best financing available, and always made me feel like a valued client.
david
Date:
8/5/2026
5
5555555
Tony and his team made the process extremely smooth. Our loan was approved/closed with such ease. I would use Tony and his team again.
Lenzy
Charlotte
NC
Date:
8/5/2026
5
5555555
Everyone kept me in loop and always had a fast response. When one of them was out of town they told me their team would follow up and exactly what happened. I love that your team works together and alway communicates clearly. Thank you again!
Roxanna
Avondale
AZ
Date:
8/5/2026
5
5555555
Communication and knowledge of process also efficiency
Cory
Natchitoches
LA
Date:
8/5/2026
5
5555555
Sara is great!
Matthew
Richmond Hill
GA
Date:
8/5/2026
5
5555555
Lynn was very attentive to our needs, she worked quickly and efficiently. Buying was for me, a very stressful experience! She made all the financials flow easily. Thank you, Alexis Rinaldi
Alexis
Winnabow
NC
Date:
8/5/2026
5
5555555
I had a bad experience with another lender that kept pushing our closing date back mmy realtont me to Katie and she told me it probably will take her two weeks to get the deal sealed and she kept her word we were able to close and you're in our house. She kept us updated on everything she has very good communication and work. I highly recommend her.
Cali
Natchitoches
LA
Date:
8/5/2026
5
5555555
Dave was very responsive and worked hard to make this process clear and easy! We really appreciated all the help he gave us and his communication with us, especially as a first time borrower!
Megan
Charlestown
MA
Date:
8/5/2026
5
5555555
Cameron Polk at Fairway Home Mortgage was absolutely outstanding from start to finish. He was fast, efficient, knowledgeable, and communicated with me every step of the way. He made what seemed impossible happen and was able to get my loan closed in just 14 days—a timeline that exceeded my expectations. Throughout the entire process, Cameron was proactive, responsive, and always one step ahead. Every phone call, email, and question was answered quickly, and he kept me informed so I always knew exactly where we stood. His attention to detail and ability to solve problems before they became obstacles made the entire experience smooth and stress-free. What impressed me most was his dedication to getting the loan across the finish line. When challenges came up, Cameron didn't make excuses—he found solutions. He truly made miracles happen and worked tirelessly to ensure everything stayed on schedule. Buying a home can be overwhelming, but Cameron made the financing process easy and gave me complete confidence from day one. His professionalism, honesty, integrity, and commitment to his clients are second to none. I would never use anyone else for a mortgage and highly recommend Cameron Polk and Fairway Home Mortgage to anyone looking for an experienced lender who genuinely cares about their clients and delivers outstanding results.
Jeffrey
Chandler
AZ
Date:
8/5/2026
5
5555555
Communication, getting the deal to closing
Jeremy
Sioux Falls
SD
Date:
8/5/2026
5
5555555
From the Day a Saturday Becky answered the phone. It was a experience. Becky followed through with this Mission from start to finish.
Steven
Port Orchard
WA
Date:
8/5/2026
5
5555555
Super communication. Easy to work with.
Thomas
Atlanta
GA
Date:
8/5/2026
5
5555555
Was very formal and clear of everything that was happening and going to happen. 10 out of 10 give this man a raise!
Miguel Angel
South Milwaukee
WI
Date:
8/5/2026
5
5555555
Fast answers and great support
Lauren
Saint Michael
MN
Date:
8/5/2026
5
5555555
Very informative and consistent
Marlena
Santa Fe
TX
Date:
8/5/2026
5
5555555
Professionalism, walk through every step and explain every detail we need to know.
Julieta
Madera
CA
Date:
8/5/2026
5
5555555
Dawn is expertly knowledgeable about her services. She is a great communicator too.
Amy
Wesley Chapel
FL
Date:
8/5/2026
5
5555555
Lynn was very responsive and made this process effortless .
Natalia
Junction City
KS
Date:
8/5/2026
5
5555555
My experience with Fairway Home Mortgage was truly exceptional! Renata Chrobak-Pyrek was professional, knowledgeable, patient, and incredibly supportive throughout the entire process. As a first-time homebuyer, I had many questions and stressful moments, but Renata always took the time to explain everything clearly, provide updates, and reassure me along the way. She worked extremely hard to make my dream of owning my first home a reality. Thanks to her dedication and guidance, the process was completed successfully and I am now happily sitting in my very own home! 🏡🔑 I am sincerely grateful to Renata and the entire Fairway team for making this important milestone such a positive experience. I highly recommend Renata and Fairway Home Mortgage to anyone looking for a lender who genuinely cares about their clients and goes above and beyond for them!
Marta
Date:
8/5/2026
5
5555555
Quick responder, answered all our questions, gave us the absolute best rate!
Hannah
Lakeland
FL
Date:
8/5/2026
5
5555555
My experience with Fairway Home Mortgage was truly exceptional! Renata Chrobak-Pyrek was professional, knowledgeable, patient, and incredibly supportive throughout the entire process. As a first-time homebuyer, I had many questions and stressful moments, but Renata always took the time to explain everything clearly, provide updates, and reassure me along the way. She worked extremely hard to make my dream of owning my first home a reality. Thanks to her dedication and guidance, the process was completed successfully and I am now happily sitting in my very own home! 🏡🔑 I am sincerely grateful to Renata and the entire Fairway team for making this important milestone such a positive experience. I highly recommend Renata and Fairway Home Mortgage to anyone looking for a lender who genuinely cares about their clients and goes above and beyond for them!
Marta
Lake In The Hills
IL
Date:
8/5/2026
5
5555555
Tim's availability and constant contact thru the whole process. Simply explaining things and his advice along the way made things great. Also signing paperwork virtually helped with my busy work schedule
Thomas
Grafton
OH
Date:
8/5/2026
5
5555555
Communication
Warren
Fairview
TX
Date:
8/5/2026
5
5555555
Drew was great overall. His communication was clear and constant. Everything was explained thoroughly. He was always available for any questions or concerns. Lisa was also great with communicatio.
Aurora
Chicopee
MA
Date:
8/5/2026
5
5555555
Prompt with answering my calls and or calling back when she was busy!
Traci
Boise
ID
Date:
8/5/2026
5
5555555
David helped me understand the process. He is definitely excited about finance and very knowledgable. At times he might over-communicate, but in his business that's not a bad thing. He was always there when I had a question. His assistant Jan was outstanding with her communication and overall assistance.
Richard
Ridgefield
WA
Date:
8/5/2026
5
5555555
everyone communicated with me as a team and made the entire process easy and less stressful.
Jeanne
Saint Petersburg
FL
Date:
8/5/2026
5
5555555
Nathan was always available to answer any questions and made the process go smoothly.
Tammy
Tomball
TX
Date:
8/5/2026
5
5555555
Jerry and the whole team helped tremendously. Kept me up to date, help handle any road blocks and was able to get the loan we needed.
Mark
Bothell
WA
Date:
8/5/2026
5
5555555
Buying a house is intimidating, but your team makes it a lot easier.
Paulo
Manville
NJ
Date:
8/5/2026
5
5555555
Aaron is knowledgeable and set us at ease whenever we had questions. Buying a home is stressful. Having Aaron as a resource made the process much easier!
Daniel
Vista
CA
Date:
8/5/2026
5
5555555
Erin was great to work with. She answered all questions that was asked.
Katie
Rome
GA
Date:
8/5/2026
5
5555555
Very communicative and responsive. Explained the process well so that we understood the steps we were taking .
Madelyn
Mckinney
TX
Date:
8/5/2026
5
5555555
Great experience, Joe and his team did an amazing job. I was very blessed with the support they gave and appreciate them all .
Shannon
Cedartown
GA
Date:
8/5/2026
4
4444444
Zeroing out my dept, reverse mo
Richard
Gainesville
GA
Date:
8/5/2026
5
5555555
..............
Christopher
Cookeville
TN
Date:
8/5/2026
5
5555555
Jeremy has been very responsive to our case and answered the questions in patience. He and his team helped us walk through each stage of the loan application, and made it very smooth for a first-time mortage applicants. We felt we were on the right hands and his expertise made us feel we got nothing to worry about.
Yu
Phoenix
AZ
Date:
8/5/2026
5
5555555
She is Awesome!
John Broadfoot
Amarillo
TX
Date:
8/5/2026
5
5555555
Always available.... even when they didn't have to be, like weekends and nights
Cristofer
Cathedral City
CA
Date:
8/5/2026
5
5555555
We had a great experience working with and the entire team. They were professional, responsive, and kept us informed throughout the loan process. Whenever we had questions, they were quick to provide clear answers and made the process as smooth as possible. We appreciate all of their hard work and would gladly recommend them to anyone looking for financing for a home. Thank you for your support!
Maria De La Luz
Jackson
MO
Date:
8/5/2026
5
5555555
Staying on top of it and treating us like priority
Timothy
Marion
AR
Date:
8/5/2026
5
5555555
Excellent communication throughout the entire process
Aaron
Gilmer
TX
Date:
8/5/2026
5
5555555
I have used this company multiple times and I have always had a great experience with them. I will use them again in the future.
William
Louisville
KY
Date:
8/5/2026
5
5555555
The communication, the friendliness , the help was great.
Joseph
Canton
OH
Date:
8/5/2026
5
5555555
Open communication and the dedication to help into the late hours of the he night.
Matthew
Marble Hill
GA
Date:
8/5/2026
5
5555555
The service and support was great
Teko
Otsego
MN
Date:
8/5/2026
5
5555555
Alli was on it from the start. She got our information, processed and closed within a month. No hassels, no problems.
Rhonda
Date:
8/5/2026
5
5555555
Fariway had lots of options to choose from regarding loans types. Fairway even had VA Rehab loans, which it is difficult to find a lender who will do those.
Emily
Cheyenne
WY
Date:
8/5/2026
5
5555555
Good enough. Thank you
James
San Tan Valley
AZ
Date:
8/5/2026
5
5555555
Brooke answered every question I had and got back to me quickly every time! I'm a first time home buyer and was nervous about how it all works but Brooke made it easy and seamless and stress free!
Landon
Louisville
KY
Date:
8/5/2026
5
5555555
Having someone on your side and explaing every step.
Tina
Kirksey
KY
Date:
8/5/2026
5
5555555
Deninne! thank you for providing your service. We truly appreciate your help in guiding us through this journey and answering our questions.
Jose
Palmdale
CA
Date:
8/5/2026
5
5555555
Communication was excellent and clear .
Caitlyn
Maple Grove
MN
Date:
8/5/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
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Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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