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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
, knowledgeable service.
David
Roseville
MN
Date:
7/11/2025
5
5555555
Just what he done for us.
Mark Eugene
Tunnel Hill
GA
Date:
7/11/2025
5
5555555
Peter provided phenomenal expertise and worked with us to ensure we stayed within our financial goals while never compromising during the buying process. We're very grateful for his help!
James Caleb
Birmingham
AL
Date:
7/11/2025
5
5555555
Mrs ELALIE have 10/10
Pierre
N Miami Beach
FL
Date:
7/11/2025
5
5555555
- Great communication with Jim, Nancy, Raya, and everyone who helped work on this deal - Timely responses to questions - Made the whole process seamless and easy to understand - Never stressful, even through moments of uncertainty
Chelsea
Roxbury
MA
Date:
7/11/2025
5
5555555
Mike was there for us through the entire process! He explained everything with such great detail. It was overall a great experience.
Guillermo
North St Paul
MN
Date:
7/11/2025
5
5555555
The team at fairway went above and beyond to get my loan approved.
Eric S
Blue Springs
MO
Date:
7/11/2025
5
5555555
Jeremy is more than amazing. Communication was on point, our process was streamlined and completely easy to achieve. Excellent staff and above all fantastic, awesome level service.
Julia Wayne
Santee
CA
Date:
7/11/2025
5
5555555
The professional and speedy manner in which we were taken care of at every step of the process was impressive
Jarod A
Muncie
IN
Date:
7/11/2025
5
5555555
Very helpful and patient through the entire process
Alexis Ramon
Bridgeview
IL
Date:
7/11/2025
5
5555555
Frank made everything go smoothly and I enjoyed working with him. Straightforward, simple process and Frank is easy to work with. Very knowledgeable and professional with his advice.
Jennifer
Athens
GA
Date:
7/11/2025
5
5555555
Mary is an exceptional Loan Officer, I'm thankful for her expertise.
Keith Stewart
Acworth
GA
Date:
7/11/2025
5
5555555
Everything went smoothly. I stayed informed throughout the process. Very happy with our new house!
Patrick David
Santee
CA
Date:
7/11/2025
5
5555555
Used terminology that was easily accessible to first time homeowners made the process easy to manage and was always there when we had any questions
Karey Ann Aiko
LAKEWOOD
WA
Date:
7/11/2025
5
5555555
Very responsive and knowlegeable
Kevin J
Grayslake
IL
Date:
7/11/2025
5
5555555
Clear communication and quick feedback. Great to work with!
Ronnie
Saint Joseph
MO
Date:
7/11/2025
5
5555555
Dan AND Ember's communication and attention to detail is 10/10. They were a pleasure to work with!
Andrew R
Santa Clarita
CA
Date:
7/11/2025
5
5555555
Rick and teams speed and efficiency while also being friendly
Aaron
Hopkinton
MA
Date:
7/11/2025
5
5555555
AAAvailability
Nathaniel
Denver
CO
Date:
7/11/2025
5
5555555
I've always been intimidated by the idea of buying a home but Nicole made all my fears wash away! She was very professional, reassuring, communicative, and overall a joy to work with. I'm very glad she was on my team and will continue to be there if I need any future assistance. From our very first meeting to closing I did not once question her abilities.
William
Grand Junction
CO
Date:
7/11/2025
5
5555555
Transparent communication and consistent updates
Alexandra
Midlothian
TX
Date:
7/11/2025
5
5555555
Communication was great and such a fast process . Appreciate everything you guys did for me !
Heaven
Stoutsville
OH
Date:
7/11/2025
5
5555555
A person who arrives in this great country with many dreams to fulfil, and arrives, Luis, and tells you that if possible, that makes it great. Thanks to him, I have my own house today.
Mara Ivis
Jacksonville
FL
Date:
7/11/2025
5
5555555
Knowledeable team, responsive, accurate forecasting, helpful guides through all the process and paperwork
Jeffrey B
Reston
VA
Date:
7/11/2025
5
5555555
The communication the information provided as being a new home owner
Elton
Lynchburg
VA
Date:
7/11/2025
5
5555555
John is always solution oriented, peompt prompt and great to work with
Christopher John
Manchester
CT
Date:
7/11/2025
5
5555555
Ben was truly awesome! He was always there to answer questions, and he handled our emotions about the process kindly and professionally. He also got us a lower interest rate and up front pricong than we expected. He did an amazing job!!
Blake
Roy
UT
Date:
7/11/2025
5
5555555
The team was very helpful and answered all of our questions in a timely manner. Thank you!
Olivia
Columbus
IN
Date:
7/11/2025
5
5555555
Dean walks you through everything every step of the way. He answered any questions we had, no matter what time of day it was.
John David
Lebanon
TN
Date:
7/11/2025
5
5555555
Christine helped make the process really easy and simple
Craig M.
Eureka
CA
Date:
7/11/2025
5
5555555
Drew was awesome. Please give him a raise. Its not often you find someone in sales that does not give uses car salesman vibes. We applied with 5 lenders and he was the only one that seemed honest and upfront.
Gabrielle
Charlton
MA
Date:
7/11/2025
5
5555555
Tim was superb from the beginning to the end in making sure our loan application and approval went smoothly. It was a pleasure doing business with him.
Diane W
Olathe
KS
Date:
7/11/2025
5
5555555
Communicates well, 3rd time I've used Nate. few hiccups this time around but not to his fault , but worked quickly to help resolve.
William Ray
Stanville
KY
Date:
7/11/2025
5
5555555
Amazing team and communication! As a first time homebuyer you helped me navigate the process seamlessly
Sachin
Phoenix
AZ
Date:
7/11/2025
5
5555555
This was a first trying to get funding through the city of Baltimore but with Chris and Rotonya's help the process was smooth sailing Thanks to them I am now a home owner
Raquel
Baltimore
MD
Date:
7/11/2025
5
5555555
Good communication
Oi Lan
Lathrop
CA
Date:
7/11/2025
5
5555555
Lucas knows his stuff and makes the process as easy as it can be. I have always and will always have 100% trust and faith in him, thus why he's handled my mortgages over the years.
Russell
Monroe
GA
Date:
7/11/2025
5
5555555
Her knowledge on what to do and her patient with all of our questions is just amazing. She advised us and guided us in very step of the process.
Douglas
Fayetteville
GA
Date:
7/11/2025
5
5555555
Trevor and his team were fantastic. Thorough, professional and always available. Highly recommend Trevor and Fairway Home Mortgage.
Christopher A
Verona
NJ
Date:
7/11/2025
5
5555555
Excellent communication. Linda and her team were always ready to answer questions no matter what time. She also helped us find the best deal on a home loan and was willing to talk to colleagues from other places to help us with our needs. Overall a wonderful experience!
Jacqueline A
Hazelhurst
WI
Date:
7/11/2025
5
5555555
The communication was great! Any questions were answered promptly
Justin
East Berne
NY
Date:
7/11/2025
5
5555555
Evan and his team were great to work with. They provided knowledgeable information and great communication throughout the whole process. They went above and beyond to make sure that the loan was able to close in a short period of time . The whole process was seamless because of them!
Austin
Lannon
WI
Date:
7/11/2025
5
5555555
Throughout the entire process Josh and his team were helpful, thorough, and efficient. Everything was done quickly and all of the staff were very kind to us.
Tyler David
Cheyenne
WY
Date:
7/11/2025
5
5555555
Scott & his team were very accessable and took the time to explain all the various documents/things we needed to know to Kate & I!
James
Hoover
AL
Date:
7/11/2025
5
5555555
Andy was super helpful and responsive.
Tammy
Parkville
MO
Date:
7/11/2025
5
5555555
Muy amables y atentas todo el tiempo
Jose Manuel
Del Rio
TX
Date:
7/11/2025
5
5555555
Thorough communication with the process of gathering necessary paperwork. Explaining the numbers in simpler terms.
Janet Marie
Manchester
CT
Date:
7/11/2025
5
5555555
Matt McClellan always responded quickly to our inquiries, and his advice for obtaining speedy lender approval so that we could close in less than a month was spot on. Working with Matt was a breeze, and we appreciated his expertise, especially given that we were out-of-town buyers who had never purchased property in Colorado before.
Amy H
Broomfield
CO
Date:
7/11/2025
5
5555555
Experience and concern of me getting along thank you
Floyd J
Youngstown
OH
Date:
7/11/2025
5
5555555
The high level of efficiency and responsiveness from the team handling our pre-approval and loan underwriting. I loved the transparency and lightning quick responses I got from Courtney any time I reached out with any questions.
Elizabeth
Homewood
AL
Date:
7/11/2025
5
5555555
I felt supported and heard as a first time home buyer. open communication and continuous education made me feel confident in my decision. Thank you adam!
Taylor
Marana
AZ
Date:
7/11/2025
5
5555555
the process was smooth and problem free. Every question was answered and explained thoroughly.
Zachary K
Temple
TX
Date:
7/11/2025
5
5555555
Quick responses. Professional attitude/demeanor. Helpful observations about choices.
Paul
Broomfield
CO
Date:
7/11/2025
5
5555555
Allison, went above and beyond, was very prompt with answering any and all questions we had (we had allot of them). Professional and pleasant at all time. This experience would have been significantly different without her assistance. Thank you so much Allison!!
Thomas T
Wetumpka
AL
Date:
7/11/2025
5
5555555
The patience shown and the effort we were given to make things work for us
Sara
Thornton
CO
Date:
7/11/2025
5
5555555
Great communication, always available to answer questions, availability on weekends, very efficent process. My realtor even loved the chart that's sent to everyone via email so everyone knows what step we are at.
Christa
Denton
TX
Date:
7/11/2025
5
5555555
Communication, ability to understand the situation and assist
Ashley M
Lee
IL
Date:
7/11/2025
5
5555555
Wonderful communication, smooth process and found all the ways to make everything work for us. Lovely human to work with.
Mary M
Caseyville
IL
Date:
7/11/2025
5
5555555
She's very knowledgeable and great at setting realistic expectations
William C
Dothan
AL
Date:
7/11/2025
5
5555555
Communicative, flexible, courteous
Gabriella
Dallas
TX
Date:
7/11/2025
5
5555555
Any question we had was answered fast and with great detail.
Skylar J
Walker
LA
Date:
7/11/2025
5
5555555
Chad was very helpful throughout the whole process and made buying the house so easy! Thank you Chad for exceeding our expectations in the home buying process!
Remington
Saint Joseph
MO
Date:
7/11/2025
5
5555555
It was a smooth and easy process. Being able to move quickly meant we were able to compete with other offers to get the house we wanted.
Tiffany
Alpharetta
GA
Date:
7/11/2025
5
5555555
Garet is the best top notch service amazing communicator extremely knowledgable and one step Head every single time. He is the only lender to use. There is no one better
Brian
Worcester
MA
Date:
7/11/2025
5
5555555
Very on top injury things, and whenever we had questions and made calls. The team never made us feel we were annoying them, and very knowledgeable. Overall a great experience
Cory
Bartlett
IL
Date:
7/11/2025
5
5555555
JP was very helpful and advising us on what was our best way to go.
James
Monroe
GA
Date:
7/11/2025
5
5555555
Mark and his staff, especially April, worked hard and were kind and diligent through a complex application and approval process.
Richard A
Fort Wayne
IN
Date:
7/11/2025
5
5555555
The process was efficient & everyone stayed on the same page the whole time. Communication was great
Carley Dale
Camden Point
MO
Date:
7/11/2025
5
5555555
Prompt response time, thorough with explanations, readily available to answer questions when needed, quick process
Bryanna
Brookfield
WI
Date:
7/11/2025
5
5555555
Ian is very thorough in explaining process and options. At the end of the process, we needed to get another short term loan on our home and he was able to quickly provide referal and adjust process to meet timeline. Overall superior service, knowledge and flexibility.
James D
Edina
MN
Date:
7/11/2025
5
5555555
steve made the whole process very easy!
Donald F
Tucson
AZ
Date:
7/11/2025
5
5555555
Friendly, great communication and overall service.
Ana Carolina
Aurora
CO
Date:
7/11/2025
5
5555555
Everything went smooth and any questions were answered quickly
Kristen
Pittsgrove
NJ
Date:
7/11/2025
5
5555555
They were helpful when I had questions. They returned my phone promptly. It was an overall great experience dealing with Adeline and company. I will definitely recommend them in the future.
Bruce N.
Lawrenceburg
TN
Date:
7/11/2025
5
5555555
Allison was professional, attentive, and made the entire process smooth and stress-free.
Desiree D
Wetumpka
AL
Date:
7/11/2025
5
5555555
Easy and good communication
Donald L
Dallas
GA
Date:
7/11/2025
5
5555555
We got a house.
Shawn Thomas
Greenwell Springs
LA
Date:
7/11/2025
5
5555555
Aaron was very communicative and found a way to make everything work for us!
Philip
Columbia
IL
Date:
7/11/2025
5
5555555
Nicole has the ability to make you feel like her one and only client. Her attentiveness and level of caring is amazing! She goes out of her way to provide customer service beyond what is expected. Overall, she is just wonderful to work with.
Whitni
Grand Junction
CO
Date:
7/11/2025
5
5555555
Ian was great to work with
Mary T
Edina
MN
Date:
7/11/2025
5
5555555
Great communication from start to finish
Frank
Massapequa Pk
NY
Date:
7/11/2025
5
5555555
Informed and thorough. Chris maintained communication above and beyond and made the entire process stress free and streamlined. Thank you!
Jeremy Eugene
Indian Trail
NC
Date:
7/11/2025
5
5555555
PROMPT communication!! I always knew what was needed and the interfaces to provide it was seemless.
David
Spooner
WI
Date:
7/11/2025
5
5555555
Jason was prompt , friendly, and offered great rates.
Rebecca Dawn
Louisville
KY
Date:
7/11/2025
5
5555555
Chip was very helpful with any questions I had and very informative. Him and his team did an amazing job at getting our home closed in 29 days.
Deana
Jackson
GA
Date:
7/11/2025
5
5555555
We love dealing with Santiago, he has been amazing and has helped us with two of our home loans already. He is always strait forward, great with numbers and knows his job. We wish everyone would do business like Santiago!
Joseph Michael
Thatcher
AZ
Date:
7/11/2025
5
5555555
It was a stressful situation, and my first time, but Frank calmed me down and made me feel at ease. He is personable and friendly and made the home buying experience much better than I ever though it would be.
LACY
Winder
GA
Date:
7/11/2025
5
5555555
I had a fantastic experience working with Jackie! She was knowledgeable, responsive, and incredibly supportive throughout the entire process. From start to finish, Jackie made everything smooth and stress-free, always taking the time to explain each step and answer my questions. I truly felt like I was in great hands. I highly recommend her to anyone looking for a dedicated and trustworthy loan officer!
Kristen Elizabeth
Fishers
IN
Date:
7/11/2025
5
5555555
Candice was there every strp of the way. She kept us informed of what was going on. She was always willing to answer any question we had, either large or small.
Laura Lee
Waxahachie
TX
Date:
7/11/2025
5
5555555
The quality and efficiency of work from start to finish by the entire team. Made the process less daunting and stress free for our family.
Fernanda
Rochester
NY
Date:
7/11/2025
5
5555555
First time home buyer here. Rachel was outstanding. She answered any question I could think of. She taught me so much and just made the process so easy.
Katlyn
Lorain
OH
Date:
7/11/2025
5
5555555
Julian kept in constant communication throughout the process and was always easy to reach. He is very knowledgeable about the loan process and the entire house buying processes . I would highly recommend him and his services .
Luke
Dorchester
MA
Date:
7/11/2025
5
5555555
Great communication and made process easy to understand. Very personable.
Pamela
Mchenry
IL
Date:
7/11/2025
5
5555555
worked really hard and well to make the process go smoothly
Christian
Columbus
OH
Date:
7/11/2025
4
4444444
Fast convience service
Kimberly
N Charleston
SC
Date:
7/11/2025
4
4444444
Mike was always quick to respond and get me the numbers I needed when deciding if a property was worth seeing and placing an offer. He was very informative and educational too, which I greatly appreciated. I wanted to know where every penny of mine was going, and Mike patiently answered every question I had.
Matthew
West Bend
WI
Date:
7/11/2025
5
5555555
Great communication. Very informative and transparent about entire process.
Samuel
Woodruff
SC
Date:
7/11/2025
5
5555555
It was a very easy process, quite frankly the easiest process I've ever been through! I really don't think I'd ever be able to get a house of my own but Alison made that possible and worked her magic!!!
Marisa Jade
Charles City
VA
Date:
7/11/2025
5
5555555
Ease of communication and very thorough is explaining every step of the process
Judith
Birmingham
AL
Date:
7/11/2025
5
5555555
Very professional, zero wasted time!
James H
Monette
AR
Date:
7/11/2025

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers