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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
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2022-2024 Culture Excellence Awards/Compensation & Benefits
2021-2024 Culture Excellence Awards/Innovation
2021-2024 Culture Excellence Awards/Leadership
2022-2024 Culture Excellence Awards/Purpose & Values
2021-2024 Culture Excellence Awards/Work-Life Flexibility
2022 Best Mortgage Company to Work For
2023 Diversity Leaders
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Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Incredibly attentive, thorough and able to answer any and all questions. Streamlined the process and made it palatable.
Alexander
Phoenix
AZ
Date:
5/29/2026
5
5555555
I had such anxiety throughout the whole process and The Powerhouse team dealt with it with genuine empathy which I truly appreciated!
Denise
Tucson
AZ
Date:
5/29/2026
5
5555555
Keeping informed every step of the way. And looking out for my best interest
David
Eatonton
GA
Date:
5/29/2026
5
5555555
Communication was great
Thomas
Queen Creek
AZ
Date:
5/29/2026
5
5555555
Rate comparison tables and short video messages. Very effective means of communication
Patrick
Springfield
VA
Date:
5/29/2026
5
5555555
Very helpful. Answered all our questions
Kevin
Florissant
CO
Date:
5/29/2026
5
5555555
Monica and Team were very communitive, honest and detailed during the whole process. Definatley making such a huge purchase and committment seamless and easy! :-)
Laura
Chandler
TX
Date:
5/29/2026
5
5555555
Prompt, accurate information, good feedback, pleasant
Robert
Willimantic
CT
Date:
5/29/2026
5
5555555
Chris and all employees at fairway home were very quick to respond to answer any questions i had and they all explained everything very clearly in a way i could understand very great experience
Jared
Mount Vernon
OH
Date:
5/29/2026
5
5555555
Constant & consistent communication, answering of any and all questions, approachable personality, overall very helpful - especially being first time homebuyer.
Ashley
Lagrange
OH
Date:
5/29/2026
5
5555555
Extremely communicative and on top of things
Mikaela
Austin
TX
Date:
5/29/2026
5
5555555
Everyone was so kind , patient, & great at communicating. Made the whole process easy and as stress free as could be!
Annahliese
Blue Ridge
VA
Date:
5/29/2026
5
5555555
Tim was very good with communicating with me throughout the process and he truly cares about the buyer
Aleesa
Springtown
TX
Date:
5/29/2026
5
5555555
great communication and visibility on everything. patient with answering questions.
Meklit
Stone Mountain
GA
Date:
5/29/2026
5
5555555
Highly communicative and responsive!
Cathryn
Gilbert
AZ
Date:
5/29/2026
5
5555555
She worked very hard with my parents to get papers signed She was great to work with over the phone
Daniel
Topeka
KS
Date:
5/29/2026
5
5555555
Very helpful & informative every step of the way. Made the process so much easier.
Christopher
Monticello
AR
Date:
5/29/2026
5
5555555
You go above and beyond for us every time
Nicole
Tucson
AZ
Date:
5/29/2026
5
5555555
Becky was absolutely amazing to work with throughout our entire mortgage process. She was thorough, responsive, and truly a pleasure to work with. No matter the time of day, she went above and beyond to make sure we had everything we needed and that every question was answered. What stood out most was how dedicated she was to ensuring we understood each step of the process. Buying a home can be stressful, but Becky made everything feel smooth and manageable. Her professionalism, knowledge, and commitment to her clients are second to none. I cannot recommend Becky highly enough. If you're looking for a mortgage broker who genuinely cares and will work tirelessly on your behalf, Becky is the person to call!
Kayla
Delavan
WI
Date:
5/29/2026
5
5555555
Fast and friendly
Roger
Highland
IN
Date:
5/29/2026
5
5555555
Although I don't remember speaking to Bryan directly, everyone else in company had excellent communication within their network and with us.
Sophia
Sonora
CA
Date:
5/29/2026
5
5555555
My husband and I just utilized your business to purchase our first home and we loved how seamlessly effortless and fulfilling the process was. We learned so much and was teuly truly satisfied with your servic. Thanks Eric!!
Colanda
Bellevue
NE
Date:
5/29/2026
5
5555555
Great communication, making everything go smooth as possible.
Matthew
Saint Charles
IL
Date:
5/29/2026
5
5555555
Clear and responsive communication, no issues with obtaining our loans (previous and current), worked well with realtor.
Ashley
Clackamas
OR
Date:
5/29/2026
5
5555555
Gabe and his team were extremely helpful and welcoming. We felt supported every step of the way. Thank you for making this harrowing process of buying a house easy and fun!
Heather
Tucson
AZ
Date:
5/29/2026
5
5555555
Simple and consistent communication, quick process.
Daniel
Blowing Rock
NC
Date:
5/29/2026
5
5555555
Erik made things easy and took all of the guess work out of the process he was always quick to provide guidance and assistance throughout the process he was very professional and supportive we are very satisfied with the service he provided and would recommend him
Carol
Alto
GA
Date:
5/29/2026
5
5555555
Amy was amazing and communicative
Kim
Payson
UT
Date:
5/29/2026
5
5555555
Jo, Your team is by far the best in the industry . We trust you to help our clients through their home purchases and were thrilled to have you help with our re-fi. Thank you! Tommy and Alex
Alexandra
Lincolnville
ME
Date:
5/29/2026
5
5555555
Very informative and quick to get back to you It was a pleasure working with you
John
Mesa
AZ
Date:
5/29/2026
5
5555555
The fact that it was judgement free and safe environment all the way around really made it feel great. Overall a wonderful experience working with Nian and his team.
Jordan
Hendersonville
TN
Date:
5/29/2026
5
5555555
Ella is an amazing person, she made sure we got all the help we need and was alsways there when we reach out to her for help
Jalato
Mulino
OR
Date:
5/29/2026
5
5555555
just a good experience they were on top of everything.
Jacob
Shevlin
MN
Date:
5/29/2026
4
4444444
...........
Miriam
Phoenix
AZ
Date:
5/29/2026
5
5555555
a total professional. fast responds patient with questions
Scott
West Orange
NJ
Date:
5/29/2026
5
5555555
Zachary was extremely helpful throughout the process of purchasing my first home. He provided guidance, answered my questions, and made what could have been a stressful experience feel smooth and manageable. His professionalism, knowledge, and support were greatly appreciated, and I am grateful for all of his assistance in helping me achieve homeownership. Thank you
Lakisha
Germantown
MD
Date:
5/29/2026
5
5555555
One word SPECTACULAR, originally we had another lender who had stalled the transaction process out of pure greed and our realtor suggested that we would have a better experience with Troy and his team. Our realtor couldn't have been more correct! What took the other company literally 6 weeks took Troy & his team less than six days. Great people, wonderful service. Thank you so much!
Julius
Port Townsend
WA
Date:
5/29/2026
5
5555555
They are an amazing team. Always willing to answer questions and give support
Samantha
Vail
AZ
Date:
5/29/2026
5
5555555
Kathy remains knowlegable, patient, professional, and is a joy to work with.
LaShan
Missouri City
TX
Date:
5/29/2026
5
5555555
Your team has been very responsive, supportive and detailed in your communcation throughout this process. You made a stressful process much easier and we felt like we were in good hands.
Caroline
Chicago
IL
Date:
5/29/2026
5
5555555
Working with Mary made the home buying process far smoother and less stressful than we expected. As a first time home buyer, I was extremely nervous. From the very beginning, Mary was responsive, knowledgeable, and always willing to answer my questions quickly and clearly. She kept me informed throughout every step, helped me secure a good rate, and made sure everything stayed on track for a smooth closing. Her professionalism and genuine care gave me the highest level of confidence during such an important purchase. I am incredibly grateful for Mary’s support and would highly recommend her to anyone buying a home.
Joshua
Atlanta
GA
Date:
5/29/2026
5
5555555
The friendliness and professionalism of the staff.
Mary
Arlington
TX
Date:
5/29/2026
5
5555555
The team at Rome was fantastic to work with. They moved quickly when we went from initially just seeking pre-approval to deciding to put in an offer within a matter of days afte first reaching out. The team even worked with us to expedite the closing date not once, but twice! I feel like we asked for a lot, but Lacy, Tom, and the rest of the team made it all happen. The communication was top notch, which made the process of buying a home much less stressful.
Derrick
Overland Park
KS
Date:
5/29/2026
5
5555555
Very helpful explaining all the steps. Lots of documentation needed by underwriting.
Robert
Wayland
MA
Date:
5/29/2026
5
5555555
Mike and his team were fantastic commmunicators and excellent problem solvers. Highly recommend!
Ryan
Burke
VA
Date:
5/29/2026
5
5555555
Replies to any message were always fast. Mollie Rapp was always willing to help with everything.
Robbie
Wytheville
VA
Date:
5/29/2026
5
5555555
Kat was full of knowledge and helped me through a difficult situation as quickly and smoothy as possible!
Brandon
Atlanta
GA
Date:
5/29/2026
5
5555555
Mary Walker and her team are professional and a pleasure to work with. My husband and I have worked with Mary previously. We highly recommend using her services.
Arlette
Woodstock
GA
Date:
5/29/2026
5
5555555
It was our fourth time working with Raedean for our mortgage needs over last 20+ years. Our realtor was worried that we won't be able to get a confirming loan for our condo purchase and was really surprised that our last condo loan was also confirming. Raedean was able to get us a conforming load for this time around, and despite some issues with the appraisal we were able to close on the target date. I had no hesitation contacting for our mortgage needs and will continue to do so in future.
Fuad
Kansas City
MO
Date:
5/29/2026
5
5555555
Really prompt from start to finish. Ready to answer questions and make the process effortless . Thanks so kich much.
Sharon
Duxbury
MA
Date:
5/29/2026
5
5555555
Great communication. Made the deal happen in a short amount of time in order to get the closing date we wanted. 1000% would recommend Brian to anyone and will be using him for my next house purchase as well.
Nicole
Sun Prairie
WI
Date:
5/29/2026
5
5555555
Nice, smooth and professional service. Answered all questions promptly.
Roderick
Jacksonville
NC
Date:
5/29/2026
5
5555555
Working with Justin was a great experience from start to finish. He was incredibly helpful, answered all of my questions thoroughly, and always took the time to address and ease any concerns I had throughout the process. I felt informed and supported every step of the way. I would highly recommend him to anyone looking for a knowledgeable and trustworthy loan officer.
Frank
Cle Elum
WA
Date:
5/29/2026
5
5555555
Just overall a great person to work with very helpful and made the process less stessfull knowing I can always reach out if I had any questions questions
James
Pamplico
SC
Date:
5/29/2026
5
5555555
Excellent service!
Victor
Hammond
IN
Date:
5/29/2026
5
5555555
Aaron was great to work with throughout the mortgage process. He was very responsive, detail oriented, and made everything smooth and easy to understand. I highly recommend Fairway Mortgage to anyone looking for a great lender experience.
Scott
Washington
UT
Date:
5/29/2026
5
5555555
Cole adapted to my needs and did all that he could to serve me. He went above and beyond for me to close in time for my wedding. He was always responsive and had my best interest in mind no matter what. 10/10 service!
Aaron
Maplewood
MN
Date:
5/29/2026
5
5555555
How easy brain was to work with and how quick the process was
Kalvin
Calumet
MN
Date:
5/29/2026
5
5555555
Every thing was so streamlined, explained every step of the way. Even when there was a difficult situation she went over and beyond to fix the problem.
Lois
Clearwater
FL
Date:
5/29/2026
5
5555555
Communication was great throughout the entire process. Mike made everything easy to understand, was always available to answer questions, and kept us informed every step of the way. Gustavo was also very hands on and quick to tell us what we need to move the loan forward. Buying a home can be stressful, but they made the experience smooth and straightforward. We always felt supported and confident that we were in good hands.
Negin
El Dorado Hills
CA
Date:
5/29/2026
5
5555555
I was worried about getting financed without selling my other homes first. Jeff was resourceful and did exactly what he said he would do.
Angela
Las Vegas
NV
Date:
5/29/2026
5
5555555
You kept us updated through the whole process and gave us pointers how to save money
Bruce
Mont Belvieu
TX
Date:
5/29/2026
5
5555555
Jack has been very helpful explaining things and walking me through the process
Nicole
Elmhurst
IL
Date:
5/29/2026
5
5555555
What a team effort! Leah was also so amazing!
Neal
Queen Creek
AZ
Date:
5/29/2026
5
5555555
Communication
Jowell
Mukwonago
WI
Date:
5/29/2026
5
5555555
For a first time home owner, Scott and his team made the process seemless.
Meredith
Odenville
AL
Date:
5/29/2026
5
5555555
Jerry was available to answer questions whenever we needed him. He was personable, and very helpful throughout the whole process. Proving documentation was super easy with the app.
Ian
Mount Laurel
NJ
Date:
5/29/2026
5
5555555
Jill was very responsive and helpful throughout the whole process.
Harry
Canton
MA
Date:
5/29/2026
5
5555555
He understood the process of Underwriters, wiring money, etc. very well. He guided me thru the process with no issues. Nick is excellent.
Henry
Lemont
IL
Date:
5/29/2026
5
5555555
Michael was so very quick to answer all our questions and always available to help us understand . He made sure we got the best deal possible
Bruce
Surprise
AZ
Date:
5/29/2026
5
5555555
Bobette was great! She communicated with me aboout everything that needed to happen!
Michela
Boise
ID
Date:
5/29/2026
5
5555555
The communication and support throughout the entire process.
Morgan
Fort Wayne
IN
Date:
5/29/2026
5
5555555
Tim consistently exceeds expectations in every aspect. His communication is outstanding, always timely, professional, and thoughtful. Tim has the unique ability to outline instructions with exceptional clarity, ensuring everyone involved feels informed, aligned, and confident in execution. What truly sets Tim apart is his commitment to putting the client first and truly understand their needs. Tim is consistently available, responsive, and proactive, demonstrating a level of care and dedication that builds trust and strengthens relationships. Their reliability, attention to detail, and customer-focused mindset make them an invaluable asset to any team or organization.
William
Carmel
IN
Date:
5/29/2026
5
5555555
Todd is so organized. He is very prepared, efficient, and made the whole process smooth and easy.
Tagel
Mechanicsville
VA
Date:
5/29/2026
5
5555555
Made things easy and were pleasant to deal with. Always took time to explain everything.
Garthia
Fishers
IN
Date:
5/29/2026
5
5555555
Quick, professional and always attentived.
James
Ponte Vedra Beach
FL
Date:
5/29/2026
5
5555555
Tom is the best!! From pre-approval to closing, he was responsive, knowledgeable, and always willing to take the time to answer our questions. He made the entire mortgage process feel smooth and manageable. He kept us informed every step of the way, provided clear explanations, and was always available when we needed guidance. There were never any surprises, and we always felt confident that we were in good hands. Thanks to Tom’s expertise and dedication, we were able to close on our new home seamlessly. We truly appreciate all of his hard work and would highly recommend him to anyone looking for a trustworthy, professional, and knowledgeable mortgage lender. Thank you, Tom, for helping make our dream home a reality!
Anthony
Langhorne
PA
Date:
5/29/2026
5
5555555
Extremely easy to work with and answered all of my questions and concerns quickly. I would definitely use Dave and Jennifer again as well as recommend them
Christine
South Boston
MA
Date:
5/29/2026
5
5555555
Malcolm and his team were amazing! The communication was on point. They were very professional. We loved working with you all and thank you so much!!
Tahirah
Baltimore
MD
Date:
5/29/2026
5
5555555
Excellentcommunication and always answered our questions thoroughly
Stephanie
Raymore
MO
Date:
5/29/2026
5
5555555
Brian is super, very knowledgeable about the loan business and is a person of high integrity. He's very responsive on all lines of communication. He was perfect and we love dealing with him and his Office.
Gary
Cleburne
TX
Date:
5/29/2026
5
5555555
Easy and smooth process from start to finish. All questions and concerns were answered quickly .
Dillon
Manila
AR
Date:
5/29/2026
5
5555555
This is a difficult time to be buying given the current landscape of the mortgage market. Kevin will spend time explaining the details and options. The team will respond quickly same day. The app is user friendly, the Eclose process was simple. The process of purchasing a home is not fun but Kevin and team show up consistently when you need them.
Joseph
Phoenix
AZ
Date:
5/29/2026
5
5555555
Communication was good. Any questions I had was quick and smooth.
Juan
Bryan
TX
Date:
5/29/2026
5
5555555
Trinette and her team made the process so smoot, answered question, and we even closed early ! Great experience!
Ryann
Anderson Island
WA
Date:
5/29/2026
5
5555555
The whole process was simple and easy. Kevin was great, very knowledgable and fun to work with . Highly recommend.
Daniel
Killeen
TX
Date:
5/29/2026
5
5555555
Everything was fast and easy good communication
Francisco
Cheyenne
WY
Date:
5/29/2026
5
5555555
Toni was always very helpful by giving clear communication, being quick to respond whenever we had questions, and was great at guiding us through the whole process. I really appreciated that Toni made us feel like we were important, and she worked to help us get the best service.
Jessica
Idaho Falls
ID
Date:
5/29/2026
4
4444444
The finish meeting was great.
John
Brandon
SD
Date:
5/29/2026
5
5555555
Sharla and her team were like angels from heaven. She swooped in during a stressful time and took care of every detail. Her professionalism, kindness, knowledge of the business, and ease of every step, made this process pleasant. Our stress level went from 100 to 0 just seconds after we got off our initial phone call with her. Now I can't imagine doing business with anyone else in this industry. We are so grateful to have been in the best hands possible. Thank you Sharla!
Lesa
Park City
UT
Date:
5/29/2026
5
5555555
Efficient and communicative
Lacey
Lilburn
GA
Date:
5/29/2026
5
5555555
Salma and all her team was extremely exceptional incredible team thank you so much highly appreciated and recommend it
Alejandra
Elgin
IL
Date:
5/29/2026
5
5555555
Clear communication & consistent updates. It was such a relief as a first time homebuyer to work with Erik!
Paige
Alto
GA
Date:
5/29/2026
5
5555555
Jonathon and Fairway is always great to work with things went smoothly and myself and my clients are kept updated on the loan status, closing info, everything we need to know. Such great service and I know my clients are very well taken care of.
Elizabeth
College Station
TX
Date:
5/29/2026
5
5555555
Did an amazing job answering questions and helping with our changes.
Amanda
Kuna
ID
Date:
5/29/2026
5
5555555
Chris was there every step of the way! if I had any questions or needed help with anything he was very knowledgable
Ryan
Front Royal
VA
Date:
5/29/2026
5
5555555
Mike and Steve swooping in at the last minute to secure clear to close.
Christopher
South Hadley
MA
Date:
5/29/2026
5
5555555
Nick is professional and timely. I felt he was extremely responsive and very knowledgeable in his field of work.
Merideth
Johns Creek
GA
Date:
5/29/2026
5
5555555
Kelly is so easy to work with and is a great communicator. She is professional and kind. Really takes care of you during the whole process
Karrie
Topeka
KS
Date:
5/29/2026
5
5555555
Brad takes a very individualized approach. Taking into consideration the whole picture and best options.
Daria
Worcester
MA
Date:
5/29/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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