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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Andrei and his team were amazing! They update you every step of the way and make all the steps simple. We sadly didn't use Andrei when we purchased our first home but it made me realize how lucky we are to now have Andrei and his team to alleviate one of the stressful parts of the home buying process.
Sabrina
North Olmsted
OH
Date:
9/26/2026
5
5555555
The Commitment and professionalism
Ricardo
Annapolis
MD
Date:
9/26/2026
5
5555555
Hunter was so pleasant and professional. I highly recommend him for your lending needs!
Claire
Montgomery
AL
Date:
9/26/2026
5
5555555
Good communication. Efficient.
Brady
Murray
UT
Date:
9/26/2026
5
5555555
all team members were very helpful and answered all the questions I had as a first time buying a home
Thomas
Gravois Mills
MO
Date:
9/26/2026
5
5555555
amazing communication and very fast with help/responses
Madison
Burlington
NC
Date:
9/26/2026
5
5555555
The whole teams hospitality and dedication to help me out in any way
Rosiane
Spencer
MA
Date:
9/26/2026
5
5555555
Very helpful and easy to work with, easy to get quick responses! Thanks so much for your help!
Stacey
Russellville
AR
Date:
9/26/2026
5
5555555
Lee is top notch!!
Regina
Laramie
WY
Date:
9/26/2026
5
5555555
Fast responses
Courtney
Oshkosh
WI
Date:
9/26/2026
5
5555555
This was our first time buying a home and Sergio went above and beyond with each step. Sergio held our hands, made us feel cared for, personalized the experience, and was an incredible communicator from beginning to the end. We could not have navigated this crazy process without Sergio and team, so grateful!
Lori
San Francisco
CA
Date:
9/26/2026
5
5555555
Hayden was super efficient and always quick to respond and very helpful
Patricia
Corsicana
TX
Date:
9/26/2026
5
5555555
Thalisson was always available no matter what time and was always extremely helpful getting through the tough process of buying a house. His honesty and hard work made it a lot easier for me and wife to find the right home for our family.
Nolan
Milford
MA
Date:
9/26/2026
5
5555555
We were able to get financing thru Fairway and close in less than three weeks.
Susanne
Gainesville
GA
Date:
9/26/2026
5
5555555
has an outstanding work ethic and every single thing she could do for us when there were some hiccups close to our closing. She is extremely knowledgeable and does her job very well!
Krista
Cincinnati
OH
Date:
9/26/2026
5
5555555
Quick follow up and thorough answers to questions
Heidi
Avilla
IN
Date:
9/26/2026
5
5555555
Everything made it great, the communication was the best part.
Ruben
Del Rio
TX
Date:
9/26/2026
5
5555555
The service and help they gave
Larry
Centerton
AR
Date:
9/26/2026
5
5555555
This was somewhat of a difficult loan but Tu got it done/
Michael
Gresham
OR
Date:
9/26/2026
5
5555555
I cannot say enough great things about Sherry! From beginning to end, she went above and beyond to help us get our home loan approved. Our situation wasn't the easiest, but Sherry never gave up on us. Her dedication, persistence, and commitment to making sure we got to the finish line were truly incredible. What really sets Sherry apart is her exceptional communication, extensive knowledge, and years of experience. She kept us informed every step of the way, answered every question, and always found a way to keep us positive, even when things seemed challenging. She genuinely cared about our family and made us feel like we were more than just another loan application. We've worked with other loan officers in the past, and I can confidently say that none of them came close to providing the level of service, effort, and dedication that Sherry gave us. She didn't just do her job; she went the extra mile time and time again to help make our dream of homeownership a reality. Sherry, we cannot thank you enough for everything you've done for our family. Your hard work, patience, encouragement, and determination mean more to us than you know. If you're looking for a loan officer who truly cares, knows her stuff, communicates exceptionally well, and will fight to get you across the finish line, Sherry is the person you want in your corner. Thank you, Sherry, for never giving up on us and helping make this possible!
Jonathan
Fort Worth
TX
Date:
9/26/2026
5
5555555
our experience was fantastic! Very easy and simple for us.
Scott
Loma
CO
Date:
9/26/2026
5
5555555
Terrific support and communication from the entire Fairway team, especially Chris & Karin. They were extremely patient with any questions I had and communicated every detail of the process clearly & explicitly. Couldn't be more satisfied with the experience I had with them!
Nicolas
Patchogue
NY
Date:
9/26/2026
5
5555555
Fast easy to follow service and excellent communication from all parties!
Elliot
Safford
AZ
Date:
9/26/2026
5
5555555
Everything was fast and easy for us to understand and get through. As first time buyers we felt very taken care of and had processes broken down and explained to make sure we knew what we were getting
Shelby
Sultan
WA
Date:
9/26/2026
5
5555555
Deb is awesome and great to work with!! As a real estate agent I worked with Deb 20+ years . Now as a buyer she was always available to answer questions with patience. Her team was there to help me get documents and guidance to the closing table.
Robin
Knoxville
TN
Date:
9/26/2026
5
5555555
attentive serbice
Linda
Eatonton
GA
Date:
9/26/2026
5
5555555
experience was great the entire staff was extremely professional and helpful during the complete process .
Jeffrey
Montauk
NY
Date:
9/26/2026
5
5555555
Big thank you to Toni and her team for helping us through this process. They were incredibly helpful and we really appreciated the patience to talk through the process, documentation, and their availability whenever we needed.
Searonn
Roswell
GA
Date:
9/26/2026
5
5555555
You're responsible
Nasrin
Lawrence
KS
Date:
9/26/2026
5
5555555
Communication along with advice and help!
Alec
Lebanon Junction
KY
Date:
9/26/2026
5
5555555
Carrie was kind and patient with us. Since we were first-time buyers, she answered all of our (many) questions. She took the time to make sure that we really understood the process. She also went above and beyond to contact sellers and explain fairways guarantees and the strength of our financial position. In a competitive market, all these extra touches really made the difference we would enthusiastically recommend Carrie to anyone we know.
Kaitlin
Chicago
IL
Date:
9/26/2026
5
5555555
Shannon is great to work with. He knows his stuff and is there for every need, every step of the way.
Brady
Barnum
MN
Date:
9/26/2026
5
5555555
The entire process was very smooth, and Alyssa was more than happy to answer all of my (sometimes dumb) questions. I knew where I stood at all times, while borrowing someone else's money. I wish I could say the same about my TSP.
Jonathan
Ogden
UT
Date:
9/26/2026
5
5555555
Always postice, responds within minutes, work is done fast and correctly the first time. Love with with this team
Jennifer
Boyd
TX
Date:
9/26/2026
5
5555555
Drew went above & beyond for us. We considered going with another lender howeve because of Drew we stayed with Fairway. He was so helpful & proactive with communication it made the process much less stressful.
Angela
Lakeland
FL
Date:
9/26/2026
5
5555555
Very professional and always answers any questions quickly.
Michael
Lake Village
AR
Date:
9/26/2026
5
5555555
We are so grateful to Toni for making what can be a stressful loan process feel so much easier. She was always available, responsive, and patient with all our questions, and kept us informed every step of the way. Her dedication and guidance made a huge difference in our home-buying journey. Thanks to Toni’s help, we are now able to enjoy our dream home!
Viji
Middletown
DE
Date:
9/26/2026
5
5555555
Tara Ryan is one of the best loan officers to work with, whole experience was a 10/10 highly recommend .
Tiffany
Douglasville
GA
Date:
9/26/2026
5
5555555
Jesse Hogan was a great help throughout my loan process . Helped make sense of all the numbers and made sure I was satisfied with my final result. highly recommend!
Sean
Flowery Branch
GA
Date:
9/26/2026
5
5555555
Responsiveness
Joanne
East Bridgewater
MA
Date:
9/26/2026
5
5555555
The compassion and dedication that you put in your work is unmatched!
Josephine
Deland
FL
Date:
9/26/2026
5
5555555
Easy to communicate with.
BEATRICE
Tucson
AZ
Date:
9/26/2026
5
5555555
Justin had us covered from the day we called till the day we closed. Best loan officer that I've ever worked with.
Craig
Waco
TX
Date:
9/26/2026
5
5555555
Dennis was responsive and attentive to detail.
Sergio
Rochester
NY
Date:
9/26/2026
5
5555555
Jared and his team w amazing. He always returned my phone calls or my text. He made me feel safe. He guided me every single little tiny step of the way and he stuck with me and we did it and I'm very proud of him and the team that put all this effort into it. amazing. He always returned my phone calls or my text. He made me feel safe. He guided me every single little tiny step of the way and he stuck with me and we did it and I'm very proud of him and the team that put all this effort into it.
Vera
Condon
OR
Date:
9/26/2026
5
5555555
I have zero complaints. Zero suggestions. This experience has set the bar for me. Needing to do this again, I will be looking for David first. If he's no longer available, whoever I go to would have a high bar to reach.
Jay
Edmonds
WA
Date:
9/26/2026
5
5555555
Bryan's communication a d attention to detail were great, much better than any ither mortgage person weve dealt with in the past.
Andrew
Gambier
OH
Date:
9/26/2026
5
5555555
It went very smoothly and Kimberly always kept us informed.
Sharon
Topeka
KS
Date:
9/26/2026
5
5555555
Communication was great and i was only talking to 2 people not 15 and they knew what was going on at alll times
Kayla
Watford City
ND
Date:
9/26/2026
5
5555555
The communication with and understanding of a first time home owner
Emily
Dekalb
IL
Date:
9/26/2026
5
5555555
Deb was wonderful to work with. She went above and beyond to get things done. Her communication level throughout the entire process was stellar. Thank you so much for all your help
Dennis
Maryville
TN
Date:
9/26/2026
5
5555555
Alisa went above & beyond to attend to all of my clients needs. I will be recommending her to future clients to work with. Thank you for a smooth closing!
Kim
Lake Jackson
TX
Date:
9/26/2026
5
5555555
My experience was so smooth and easy the mike rogers team does everything for you to make your experience as stress free as possible. Everyone is kind and friendly and communicates with you through out the whole process. i cant say enough kind things. My experience was wonderful. I will be back when buying my second home.
Jude
Manchester
CT
Date:
9/26/2026
5
5555555
Richard was so responsive to every question I had no matter the day or time. He was always able to chat through and answer any question and I had a LOT. He was patient throughout the whole process and it was about 18 months for us. Would highly recommend!
Hannah
Fairfax
VA
Date:
9/26/2026
5
5555555
Mike is very personable, listens, gives recommendations. Overall was a great painless experience !
Gary
Soap Lake
WA
Date:
9/26/2026
5
5555555
Working with Zack has been an amazing experienc, from communication to the education and putting our interest first.
Ayham
Andover
MA
Date:
9/26/2026
5
5555555
Troy was so quick with the while process! He also is very friendly and kind, and just overall a great person to work to get a mortgage with.
Alyssa
Surprise
AZ
Date:
9/26/2026
4
4444444
Communication throughout the whole buying process was great. All questions that we had were answered. It really felt like we were all on the same team and not just a lender wanting a business transaction.
Olivia
Killeen
TX
Date:
9/26/2026
5
5555555
Buying a house usually means months of endless paperwork, bidding wars, and delays. I expected a long, stressful ordeal, but meeting one genuinely kind person changed everything. From day one, their dedication was clear. They listened carefully, answered my late-night questions, and handled every detail behind the scenes with incredible efficiency. Thanks to their hard work and warmth, the keys were in my hands far faster than I ever imagined. I will always be grateful for their help in turning a daunting process into a joyful memory.
Mohamud
Columbus
OH
Date:
9/26/2026
5
5555555
Diligence, status updates and John was available to clarify any questions
Rashmi
Avon
CT
Date:
9/26/2026
5
5555555
he Never gave up and the process was quick thank you
Freddy
Aurora
IL
Date:
9/26/2026
5
5555555
Communication was on point
Timothy
Boiling Springs
SC
Date:
9/26/2026
5
5555555
Jim and his team worked hard to get us our refinance when obstacles arose.
Sharon
Deale
MD
Date:
9/26/2026
5
5555555
Both Jeff and Taylor were amazing at providing a great customer experience from the start of the loan shopping process until closing. Always there to provide advice and guidance with all the questions and concernr I had. They made the process so simple and extremely effective and the best part of it is that they gave me a very competitive rate.
Jorge Moises
Westfield
IN
Date:
9/26/2026
5
5555555
friendly helpful and clear communication on what needed to be done.
Megan
Port Saint Lucie
FL
Date:
9/26/2026
5
5555555
Dedication and determination.
Corey
Jefferson
SC
Date:
9/26/2026
5
5555555
The ease of completing the home purchase and constant communication/updates throughout the process.
Zachary
Marana
AZ
Date:
9/26/2026
5
5555555
Professionalism, knowledge, thoroughness, care, responsiveness.
Cynthia
Lakeway
TX
Date:
9/26/2026
5
5555555
Luis availability was excellent
Daniel
Chicago
IL
Date:
9/26/2026
5
5555555
Gary made the house buying process extremely easy! He told my husband exactly what we needed to do and kept us in the loop on where we were in the process. He was also very clear with what we should expect every step of the way. Because of the preparations he helped us through in the very beginning the actual purchasing process from the offer to the closing was a very smooth sailing ship with no stress at all on my side! I will most definitely recommend him to ANYONE looking to purchase a home in the near future!
SHAELYN
Van Buren
AR
Date:
9/26/2026
5
5555555
Easy and efficient communication
Abigail
Fishers
IN
Date:
9/26/2026
5
5555555
All the details were handled quickly and easily for us, with great, friendly communication.
Cheryl
Dumfries
VA
Date:
9/26/2026
5
5555555
Josh had great communication with me and walked me through options ultimately helping us secure a loan for the new house. Thank you Josh!
Steven
Battle Ground
WA
Date:
9/26/2026
5
5555555
Jenny was absolutely wonderful to work with throughout the entire home-buying process! She was incredibly understanding and patient with us and always took the time to explain everything clearly so we could fully understand each step. She was always helpful, responsive and made the process feel much less overwhelming 🥹🫶🏽 We truly appreciate everything she did for us and would highly recommend her to anyone !!
Tiffany
Pearland
TX
Date:
9/25/2026
5
5555555
communication and care in the work including supporting the client
Perry
Woodbridge
VA
Date:
9/25/2026
5
5555555
Christine is extremely knowledgeable and spent a great deal of time educating an d providing documentation on how the HECM product works. I was impressed with Christine and her team. The process of start to finish was flawless and exceptional customer service. I will refer her to anyone I know looking for mortgage services.
Colleen
Date:
9/25/2026
5
5555555
We had such a great experience working with Jamison and his entire mortgage team! From start to finish, they were incredibly professional, timely, and easy to work with. Jamison was always available to answer our questions and was willing to talk with us no matter what time of day it was. Buying a home can feel overwhelming, but they made the entire mortgage process feel smooth and manageable. We always felt informed, supported, and like we were in good hands. We truly appreciate all of the time, communication, and effort they put into helping us get into our new home. We would absolutely recommend Jamison and his team to anyone looking for a mortgage!
Mallory Miller
Date:
9/25/2026
5
5555555
Scott was so on top of things, explained every step clearly, was incredibly personable and professional and helped us close fast!
Daniel
Vancouver
WA
Date:
9/25/2026
5
5555555
It works. One thing I will say is that the users of your service would appreciate if we knew who was asking for information and who they work for as part of the mortgage process. There are more than a few times we had to ask if someone were legit in asking for information.
Robert
Fayetteville
TN
Date:
9/25/2026
5
5555555
5.0 Stars!
Deborah Scheer
Date:
9/25/2026
5
5555555
Always available to answer questions.
William
Cumming
GA
Date:
9/25/2026
5
5555555
Kept in contact and kept me informed
Derick
Rochester
NH
Date:
9/25/2026
5
5555555
It was a bit tricky meeting the timelines of our contractor , Fairway, and Granite. I believe we used a new loan type and may have been the first people to use the loan type theough Fairway. Brooklyn was very helpful with the process, I believe most of the confusion and convolution came from Granite/our contractor .
Haley
Saint Joseph
MO
Date:
9/25/2026
5
5555555
Very friendly and willing to answer any and all questions within a reasonable time frame
Kailea
Palmer
AK
Date:
9/25/2026
5
5555555
Ian made sure to explain everything in a way that made sense, and really went to bat for us when things got messy at the end of our loan. So grateful that Ian knew his stuff!!
Alexis
Madison
WI
Date:
9/25/2026
5
5555555
If there was an option better than great- Kimberly would get it! Above and beyond!!!
Lisa
Driftwood
TX
Date:
9/25/2026
5
5555555
Two things: 1. How quick he pulled together a pre-qual on a Friday afternoon going into a holiday weekend. 2. Weekly communication as to the progress that is being made.
Bryan
Prescott Valley
AZ
Date:
9/25/2026
5
5555555
I had an emergency trip out of the country, and I was glad I could rely on a great service provided by Fairway Home Mortgage to buy our house in Grand Junction, CO.
Anneliesse
Grand Junction
CO
Date:
9/25/2026
5
5555555
He is always happy to answer any questions.
Karla
Ramona
CA
Date:
9/25/2026
5
5555555
I simply cannot find adequate words to express how professional Teresa Tanner is, and what a complete pleasure it was to work with her. Our loan was more challenging because it was for a mobile home, but she made the entire process so easy for us. Every obstacle that arose, she handled quickly and efficiently. She was always accessible and responded quickly to all of my calls and messages. Robin Wade was equally as amazing, and always a huge help. Teresa and Robin together were a powerhouse! We knew we were in excellent hands with the two of them
June
Vancleave
MS
Date:
9/25/2026
5
5555555
All of the question were answered quickly and we were never left confused for more then a day. Very professiona.
Sean
Gig Harbor
WA
Date:
9/25/2026
5
5555555
ALLI MADE US FEEL VERY TAKEN CARE OF AND NOT TAKEN ADVANTAGE OF. COMMUNICATION WAS GREAT. SHE ANSWERD ALL OF OUR QUESTIONS AND MADE THE PROCESS SEEMLESS.
Justin
Date:
9/25/2026
5
5555555
Was Flexible and nice through a very stressful process.
Kyle
Upper St Clair
PA
Date:
9/25/2026
5
5555555
With 100% confidence, I refer my buyers to Michael and his team. They always get the job done on time, keep everyone informed through the process, consistently go above and beyond, and think outside the box when necessary. The result is a positive loan experience for my clients.
Eileen Dowd
Date:
9/25/2026
5
5555555
Cale was great. Highly recommend
Peter
Brooklyn
CT
Date:
9/25/2026
5
5555555
I felt like i was dealing with a close friend through the whole loan process. So glad Fairway was recommended to me.
Stanley
Toccoa
GA
Date:
9/25/2026
5
5555555
Not really
Christopher
Aylett
VA
Date:
9/25/2026
5
5555555
We used Martin Mortgage Group for our first home in 2019 and have since used them 2 more times on investment properties. The communication from Nicole and Jodie was constant and they eased all of our concerns and answered all of our questions. We put an offer in over a weekend, and Michael took the time to call the listing agent to make sure we had the best chance of getting the house. I highly recommend MMG!
Andrea Mcculloch
Date:
9/25/2026
5
5555555
I pursued various mortgage options and Meredith was a great resource into understanding options and weighing benefits and risks. Her experience and friendly nature was a pleasure to interact with and led to me making successful decisions. I appreciate her and would both recommend to others and work with again in the future.
Casey
Date:
9/25/2026
5
5555555
Cassie and Eric are such a helpful resource! They take the time to thoroughly explain and educate throughout the process, making everything feel smooth. I really appreciate their knowledge, patience, and exceptional communication.
Megan Stilmock
Date:
9/25/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
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Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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