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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
My experience was absolutely GREAT! Jeanean was attentive, personable, patient, and incredibly helpful throughout the entire home-buying process. She made what could have been a stressful experience feel smooth and manageable. Her positive attitude, willingness to answer questions, and genuine care made all the difference. Jeanean was truly a joy to work with, and I’m so grateful for her support in helping me get approved for my home. I couldn’t have asked for a better experience!
Terri
Reisterstown
MD
Date:
10/12/2026
4
4444444
Amanda was great! Always willing to help and always available for questions!
Megan
Xenia
OH
Date:
10/12/2026
5
5555555
Wveryine was so kind
Hannah
Park City
UT
Date:
10/12/2026
5
5555555
Good communication and was helpful with with answering questions
Desiree
Kankakee
IL
Date:
10/12/2026
5
5555555
Fast, professional, well explained
Itzhak
Kensington
MD
Date:
10/12/2026
5
5555555
Jake was available to answer all of questions in a timely manner and did above and beyond to make this happen in a 21 day closing.
Robert
Bend
OR
Date:
10/12/2026
5
5555555
I had a great experience with Jaime Almaraz! He was very professional, knowledgeable, patient, and helpful throughout the entire process. He took the time to answer all my questions and made everything easy to understand. His communication and customer service were excellent. I truly appreciate all his hard work and dedication. I would definitely recommend him to my friends and family. Thank you, Jaime, for making this such a smooth and positive experience!
Fabiola
Del Rio
TX
Date:
10/12/2026
5
5555555
Matt was always attentive to our goals and what we wanted to accomplish and hin And his team were able to work quickly and efficiently in assisting us towards our mortgage goals
Jacob
Raymond
NH
Date:
10/12/2026
5
5555555
Matt consistently made him self available to answer any and all questions we had and provided excellent explanations.
Troy
Manchester
NH
Date:
10/12/2026
5
5555555
⭐⭐⭐⭐⭐ Exceptional Service – Jake and His Team Made the Impossible Possible! My mortgage loan was far from easy, and at times, it seemed almost impossible to make it happen. However, thanks to Jake’s extensive experience, knowledge, and determination, he was able to navigate every challenge and make critical decisions when changes were needed to keep the loan moving forward. What I appreciated most about Jake was his honesty and straightforward communication. He never sugarcoated anything. He told me the truth, explained my options, and always worked toward finding a solution. I also want to recognize Sarah for her patience, professionalism, and dedication throughout the entire process. Together, Jake, Sarah, and the entire team worked incredibly hard to make everything as smooth and stress-free as possible. What once seemed like an almost impossible loan became a reality because of their expertise and commitment. Today, I am the proud owner of my dream home, and I truly believe it would not have happened without Jake and his amazing team. I am beyond grateful and would highly recommend Jake and his team to anyone looking for a knowledgeable, honest, and dedicated mortgage professional. Thank you for making my dream come true!
Pavlina
Eagle
ID
Date:
10/12/2026
5
5555555
You were a great help to me, and I truly appreciate the time you took to address my concerns and help me understand everything. Your patience and guidance made a real difference, and I'm grateful for your support. Thank you Scott.
Linda
Lockport
IL
Date:
10/12/2026
5
5555555
Pat and his team made everything so easy to navigate and made the process seam effortlessly.
Alexandra
Warsaw
IN
Date:
10/12/2026
5
5555555
Laura, was always willing to explain everything to ensure our comfort throughout the entire process. She is top notch and we would ut her again without any qualms.
Charles
Copperas Cove
TX
Date:
10/12/2026
5
5555555
Jim made everything simple. He took care of all the details.
Salvatore
Metairie
LA
Date:
10/12/2026
5
5555555
Lucky is always positive, responsive, and supportive. I'd work with her again any time.
Barbara
Montgomery
TX
Date:
10/12/2026
5
5555555
David was very personable when we met with him and assured us that we could afford the home we were interested in. We weren't aware of exactly how to make it happen but he assured us that it could be done. He always responded to our questions quickly and helped get us to the right person if the question could be better answered by someone else.
Jean
Weaverville
NC
Date:
10/12/2026
5
5555555
The process was smooth and was very fast. I felt like I had communication throughout the entire process, and it was much appreciated. Thank you.
Gina
Lakewood
CO
Date:
10/12/2026
5
5555555
The communication , how fast it all went , miranda & her team we incredible . They showed what it means to be a true team
Izabela
Winchester
NH
Date:
10/12/2026
5
5555555
Michelle was always in contact and kept us aprised of any changes . she went above and beyond to make sure we got everything we needed
Chelsey
Flagstaff
AZ
Date:
10/12/2026
5
5555555
Nancy was quick at responding and guided us and made the process simple and easy.
Michael
Ringgold
GA
Date:
10/12/2026
5
5555555
Communication with Bill was excellent!
Tiffany
The Villages
FL
Date:
10/12/2026
5
5555555
Communication
Peter
Bullhead City
AZ
Date:
10/12/2026
5
5555555
Audrey took us step by step of the process and worked out the best deal to fit our needs!
Colby
Amarillo
TX
Date:
10/12/2026
5
5555555
Personalized service for a difficult loan. Mark and his team made it happen when no one else could. Thanks!!
Rachel
Dripping Springs
TX
Date:
10/12/2026
5
5555555
friendly service, clear and prompt communication. Overall incredibly smooth transaction
Stephanie
Tucson
AZ
Date:
10/12/2026
5
5555555
From the very start she was very quick at replying. No matter the question she was able to answer it and never had to wait around on them. If anything they waited on me or the realtor.
Tyler
Hoxie
KS
Date:
10/12/2026
5
5555555
Everyone was thorough in doing their job. When I had questions, I was able to get answers quickly. I was able to just trust the process and no one expected me to do extra legwork to get this refinancing done -- I appreciated that in particular!
Rohit
Beaverton
OR
Date:
10/12/2026
5
5555555
helpful and friendly.
Daryn
Robinson
TX
Date:
10/12/2026
5
5555555
Was a very smooth transaction thank you for educating the client and making sure we got the dela to the finish line!
Brendan
Killeen
TX
Date:
10/12/2026
5
5555555
When buying a house the process can become very overwhelming. You not only carefully walked us through each step, you also helped us understand those steps and why they were important. It really was an all around great experience!
Blake
Leoma
TN
Date:
10/12/2026
5
5555555
I'm super impressed on how fast Andrei and his team was able to get me into my new home and get it closed
Rachel
Maricopa
AZ
Date:
10/12/2026
5
5555555
I appreciated the great communication, even on the weekends. There is so much that goes into buy a house and Tyrell made the process as smooth as possible.
Darla
Redmond
OR
Date:
10/12/2026
5
5555555
The process was very easy and smooth. TJ did great with communicating with us (even late at night and on the weekends). We really appreciate the experience and expertise of Sue as well.
Olivia
Phoenix
AZ
Date:
10/12/2026
5
5555555
Byron was extremely pleasant to work with. We had an unusual buying experience and Byron was willing to look around and get our questions answered. He kept us informed throughout the process and genuinely cared about our outcome and the pleasantness of our first home buying experience.
Anthony
Redding
CA
Date:
10/12/2026
5
5555555
Diane was great. Unfortunately some rules changed pertaining to income which made the process incredibly stressful.
John
Lawrence
KS
Date:
10/12/2026
4
4444444
Thank you
David
Silverton
OR
Date:
10/12/2026
5
5555555
The communication and Matt helping a tremendous amount through every step and making it the best experience for me as a first time home buyer.
Vincent
Pompano Beach
FL
Date:
10/12/2026
5
5555555
When we need you to explain or helping us understanding things you were always there. Thank you for your immediate response when we have questions, your patient and care. We really appreciate for your time and helping us throughout this process. Thank you Josh and your team.
Senait
Kent
WA
Date:
10/12/2026
5
5555555
Honestly working with Audrey and Lacy was great. They were always there when I needed them. Communication was awesome and I always felt informed .
Jessenia
Irving
TX
Date:
10/12/2026
5
5555555
I truly felt that Deb wanted this loan to succeed as much as I did! She is genuine and a great communicator. I always felt that she was in my corner. :)
Jennifer
Augusta
ME
Date:
10/12/2026
5
5555555
Chris is an amazing professional. This is not the first time I have used his services, and I have consistently had a great experience. He is very knowledgeable and always takes the time to clearly explain the process and each step along the way. His systems are very user-friendly, and his entire team is always cordial and helpful. I truly appreciate the professionalism and support they provide.
Marilia
Tucker
GA
Date:
10/12/2026
5
5555555
Being a first time home-buyer there were a lot of unknowns and the communication and punctuality was so helpful and made the process so perfect.
Holly
Georgetown
TX
Date:
10/12/2026
4
4444444
Matt did a great job saving us money in the end and the final numbers came in lower than anticipated.
Eric
Camdenton
MO
Date:
10/12/2026
4
4444444
All of the above
Cassidy
Nevada
MO
Date:
10/12/2026
5
5555555
Good communication from the team, frequent updates, clear instructions.
Tara
Eden Prairie
MN
Date:
10/12/2026
5
5555555
Great communication and advice
Nathan
Magnolia
TX
Date:
10/12/2026
5
5555555
Was glad to do electronic signing
Bradley
Boise
ID
Date:
10/12/2026
5
5555555
Ths quick responce and knowledge.
Gregory
Zachary
LA
Date:
10/12/2026
5
5555555
Was a great experience even the process is a little stressful you make everything easy and fast.thank you so much .
Yamaiky
Austin
TX
Date:
10/12/2026
5
5555555
Communication and getting the correct loan
Casey
Birmingham
AL
Date:
10/12/2026
5
5555555
I have used them multiple times. They have a great team easy to work with and get everything done quick and accurately!
Jacob
Daleville
IN
Date:
10/12/2026
5
5555555
Sev was great and very responsive!
Paul
Saratoga Springs
UT
Date:
10/12/2026
4
4444444
Nothing to add
John
Prescott
AZ
Date:
10/12/2026
5
5555555
It was an easy process Craig made it all clear and if I ever had any concerns or questions he was there to walk me thru every step of the way which made the process a lot easier
Mario
Cheyenne
WY
Date:
10/12/2026
5
5555555
During all the process, all questions Were answred on a timely manner! phone calls were great as well
Idania
Riverton
WY
Date:
10/12/2026
5
5555555
I’m so thankful I had Suzanne! Buying a home is exciting, but the financing process can also be stressful, and I truly appreciated her patience, guidance, and dedication throughout my journey. There were a lot of moving pieces leading up to closing, and her help getting everything across the finish line meant so much to me. What stood out most was feeling like I had someone in my corner who cared about helping me get into my home. Closing was such a meaningful milestone for my family, and I’m grateful Suzanne was part of making it happen. If you’re looking for a knowledgeable, supportive loan officer, I highly recommend her. Thank you, Suzanne, for helping me start this new chapter!
Lauren
San Antonio
TX
Date:
10/12/2026
5
5555555
Carol worked day and night doing everything possible to help me
Devin
West Chesterfield
NH
Date:
10/12/2026
5
5555555
Excellent service throughout the entire mortgage process. The team demonstrated great expertise and professionalism, responded quickly to all our questions, and made the process smooth and stress-free. Highly recommend!
Marianne
Huntley
IL
Date:
10/12/2026
5
5555555
Easy, responsive, no problems.
Christopher
Floyds Knobs
IN
Date:
10/12/2026
4
4444444
Communication
Ryan
Greenfield
IN
Date:
10/12/2026
5
5555555
I liked the online portal, it was a quick and simple way to check the progress of the loan and upload documents easily. When I had questions, the team members were very kind and understanding. They made me feel more at ease about such a large purchase!
Alexandra
Plainfield
IN
Date:
10/12/2026
5
5555555
Great customer service and very responsive.
Felicione
Yelm
WA
Date:
10/12/2026
5
5555555
Great communication and prompt responses. Made the process easy.
Amanda
Oak Harbor
WA
Date:
10/12/2026
5
5555555
She followed through with everything needed to be done made everything go faster and completely help me with everything I could not got through all this without her I think she's great
Allen
Rock Falls
IL
Date:
10/12/2026
5
5555555
We had a wonderful experience working with Zach throughout our home-buying process. He was extremely knowledgeable, responsive, and always willing to take the time to explain our options and answer our questions. What we appreciated most was his honest, realistic, and practical guidance, which helped us make informed decisions with confidence. He was transparent about what was achievable, set realistic expectations, and proactively explored ways to secure the best possible financing terms, even as market conditions changed. His attention to detail and commitment to helping us made a complicated and stressful process much smoother. We felt genuinely supported from beginning to end and would highly recommend Zach to anyone looking for mortgage financing!
Amanda
Vienna
VA
Date:
10/12/2026
5
5555555
easy and good rate
Dinah
Bardstown
KY
Date:
10/12/2026
5
5555555
Expert advice and I loved the availability and flexibility being in dif tile zones
Maria Jose
Gary
IN
Date:
10/12/2026
5
5555555
It was pleasure to work with Nick's team. Time was tight, but they managed to finish the loan application right on time for closing. I got better rate than my expectation.
Truc
Brooklyn Park
MN
Date:
10/12/2026
5
5555555
Everything about it - felt informed the entire time, everything moved very quickly, evwryone was wonderful.
Bretta
Snohomish
WA
Date:
10/12/2026
5
5555555
He was very understanding and helpfulful throughout the wholw process He made buying a house so easy!
Taylor
Evansville
IN
Date:
10/12/2026
5
5555555
Danielle was amazing at answering all our questions. The speed, and efficiency of your work was incredibly helpful.
Amy
Sterling
VA
Date:
10/12/2026
5
5555555
John was excellent. very knowledgeable and also adaptable to my schedule
Tigress
Baltimore
MD
Date:
10/12/2026
5
5555555
Friendly, went over and beyond helping with planning, communication, financial expertise, knowledge and patience .
Rebecca
Oak Grove
MO
Date:
10/12/2026
5
5555555
It wasn't on your end just a alot at 1 time
Evan
Hanover
PA
Date:
10/12/2026
5
5555555
Teresa was extremely responsive throughout the entire process and always took the time to explain each step clearly. She was proactive in addressing questions and maintained excellent communication from application to closing. I appreciated her patience, guidance and commitment to making sure everything stayed on track. Thanks.
Jaime
Cypress
TX
Date:
10/12/2026
5
5555555
Communication was clear, timely and helpful.
Andrew
Belton
MO
Date:
10/12/2026
5
5555555
⭐⭐⭐⭐⭐ I had a wonderful experience working with Alisa Bailey at Fairway Home Mortgage! As a real estate agent, I truly appreciate a loan officer who communicates well, stays on top of everything, and helps make the closing process as smooth as possible. Alisa was professional, knowledgeable, responsive, and a pleasure to work with throughout the transaction. Having a dependable lender makes such a difference for both the buyers and the agents involved. I highly recommend Alisa to anyone looking to purchase a home and would absolutely love to work with her again!
Jennifer
Lumberton
TX
Date:
10/12/2026
5
5555555
Very thorough. Always helpful
Brian
Howard Lake
MN
Date:
10/12/2026
5
5555555
Mike, Katie and Kevin were fantastic. Guiding me along the way for a seamless purchase. Highly recommend for anyone in need of home financing services.
Felipe
Cary
IL
Date:
10/12/2026
5
5555555
Cynthia was so thorough in communicating with me each of the details and reminders and worked hard to get my rate locked in before the fed reserve meeting. She was available day and night and it made me feel taken care of.
Brandy
Anniston
AL
Date:
10/12/2026
5
5555555
The open and transparent communication made the whole process feel seamless. Any questions we had, Marshal made the effort to answer in a timely manner and was thorough with his response.
Juan
Spring Hill
FL
Date:
10/12/2026
5
5555555
Yes, you and your team made this a great experience. I had no issues with any part of the process.
Timothy
Martinsville
IN
Date:
10/12/2026
5
5555555
Gina worked so hard to find the best loan for us. Considering the obstacles in the market at the time we feel we received the best care and attention to detail anyone could ask for.
Jeremy
Bella Vista
AR
Date:
10/12/2026
5
5555555
Kelly and Shelbi were amazing. I felt like they had my best intrest in mind the entire time. With every obstacle that came up, they already had solutions before I was even notified. They went above and beyond for me and I am forever grateful!
April
Hanahan
SC
Date:
10/12/2026
5
5555555
With this being our first homebuying experience we were not sure where to start. The education initially and at every stage throughout the process was very helpful.
Ayla
Seattle
WA
Date:
10/12/2026
5
5555555
Fast response and helpful information
Nhia
Appleton
WI
Date:
10/12/2026
5
5555555
Nick to the time to make a complicated situation into a easy and well managed situation.
Brian
Elburn
IL
Date:
10/12/2026
5
5555555
Sheryl was wonderful to work with as we bought our first home! She worked diligently to make the process as smooth as possible, and we truly appreciated the care and effort she put into helping us through such an important milestone. Buying a first home can feel overwhelming, but having someone so dedicated in our corner made a real difference. We’re grateful for her support and would wholeheartedly recommend Sheryl to anyone looking for a loan officer. Thank you, Sheryl, for helping us take this exciting step!
Aaron
Georgetown
TX
Date:
10/12/2026
5
5555555
The ease of getting in touch with you, the way you had everything organized, just how simple you made a hard process.
Rachel
Ripley
TN
Date:
10/12/2026
5
5555555
working with Trevor
David
Bonita Springs
FL
Date:
10/12/2026
5
5555555
Great customer service and when there was a problem they were on it immediately.
Susan
Whitsett
NC
Date:
10/12/2026
5
5555555
Everything
Richard
Framingham
MA
Date:
10/12/2026
5
5555555
Dawn was so informative as a first time home buyer. She made the entire process feel so easy and smooth!
Samantha
Mission
KS
Date:
10/12/2026
5
5555555
The process was easy and the information was thorough.
Spencer
Jacksonville
FL
Date:
10/12/2026
5
5555555
Jenni going above and beyond to make sure everything woried Out regardless of job changes or a prior bankruptcy, etc.
Karisha
Stansbury Park
UT
Date:
10/12/2026
5
5555555
Tammy was very informative, clear in her information, and on top of every situation.
Jerry
Friendship
TN
Date:
10/12/2026
5
5555555
Great team to work
Julio
Austin
TX
Date:
10/12/2026
5
5555555
Great communication!
Abraham
Fort Wayne
IN
Date:
10/12/2026
5
5555555
Communication was fantastic! Over the top clarity and response times were perfect. Thank you so much!
Gerald
Locust Grove
VA
Date:
10/12/2026
5
5555555
John was always quick to respond to our questions
Deborah
Raymore
MO
Date:
10/12/2026

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers