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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Amazing service
Bobbie
Marana
AZ
Date:
6/30/2026
5
5555555
We appreciated the consistent communication. Also what stood out to us when getting reaching out to different lenders is that you sat down with us and explained things like what escrow is, closing costs, etc. no one else did that so that was so helpful and really made us want to go with you vs someone else.
Breanna
Little Chute
WI
Date:
6/30/2026
5
5555555
Amazing to work with and help us meet our goals and very good at explaining what is going on during the process and math.
Kane
Las Vegas
NV
Date:
6/30/2026
5
5555555
Just everyone was very helpful and explained in detail everything since my knowledge of the process was limited. No one had a problem with me coming back asking questions or maybe evening getting them to repeat something prior said.
Billy
Orange Park
FL
Date:
6/30/2026
5
5555555
super fast responses and always understanding and able to explain things well
Makenzie
Jasper
IN
Date:
6/30/2026
5
5555555
It was very easy working with Michael. He was so helpful and friendly and thoughful
Jana
Tallahassee
FL
Date:
6/30/2026
5
5555555
Crystal was incredibly thorough, explained everything to us, and was quick to respond. She made the experience seamless, I was so happy to have someone that didn't mind answering endless questions. Crystal and her team were great to work with and I wouldn't hesitate to recommend her to friends and family.
Amanda
Floresville
TX
Date:
6/30/2026
4
4444444
Communication
Benjamin
Ashford
WA
Date:
6/30/2026
5
5555555
Jeff 'a ethics are impeccable and he pays extreme attention to detail. Always in touch and answers every question. I would highly recommend him!
Michael
Roslindale
MA
Date:
6/30/2026
5
5555555
Danielle was great to work with. Everything was done in timely manner.
Qurat
Fredericksburg
VA
Date:
6/30/2026
5
5555555
Would communicate when needed and didnt make it feel too pushy.
Kyle
Elkhorn
NE
Date:
6/30/2026
5
5555555
As first-time homebuyers, we couldn’t have asked for a better lender than Monica. She made the mortgage process smooth and much less overwhelming than we expected. She was always quick to respond, answered all of our questions, and kept us informed every step of the way. Her knowledge, professionalism, and willingness to help gave us so much confidence throughout the process. We highly recommend Monica to anyone, especially first-time homebuyers! Thank you for helping us get into our first home!
Alex
Lindale
TX
Date:
6/30/2026
5
5555555
Made the process easy!
Elizabeth
Oxford
MS
Date:
6/30/2026
5
5555555
The open communication was excellent, and we kept in touch even while we were out of the country twice during the loan process.
Clarence
Decatur
GA
Date:
6/30/2026
5
5555555
Amazing commincation.
Nicholas
Denver
CO
Date:
6/30/2026
5
5555555
I appreciatedf the excellent communiation and very easy, detailed explainations. There was always availabe to answer questions or concerns. My realtor commented several times how easy you made the process for her as well.
Vicky
Ocean Pines
MD
Date:
6/30/2026
5
5555555
Quick and easy communication, no issues at all throughout the
Jacob
Cartersville
GA
Date:
6/30/2026
5
5555555
(from my google review) Forget the ads or the junk in the mail—Northpoint Mortgage is the real deal. They made the entire process incredibly fast, easy, and ultimately less expensive by saving me almost two thousand dollars. What sets this team apart is their next-level attention to detail. They are always paying attention to the smallest of things and caught several errors that flew right by me—and it’s my house! For example, they noticed a transposed address on a form I had already signed off on and submitted!!!! What could have been a massive headache of tracking down old employment verifications turned into zero extra work on my part. They even caught and seamlessly corrected a mistake when I went rogue and added a little extra to the wire transfer "just in case,” it easily could have derailed the closing. They were able to recalculate it on the fly and I eSigned from my phone - problem solved. If you want a mortgage team that works fast and actually makes the process less stressful and less expensive, look no further. Lee, Mauri, and Jonathan are absolute rockstars who genuinely have your back every step of the way.
Neal
Snellville
GA
Date:
6/30/2026
5
5555555
Comunication, experience, confidence, we had a great experience with Paige.
Expedito
Thomasville
NC
Date:
6/30/2026
5
5555555
STRONG COMMUNICATION Walked me through everything step by step even if it was just via email. Told me always where we were in the closing process. You guys were always available to text or call which i grestly appreciate in a loaning office.
Hayley
Indianapolis
IN
Date:
6/30/2026
5
5555555
I had an outstanding experience working with Cliff Bernstein and would highly recommend him to anyone looking for a knowledgeable and dependable lender. Cliff was able to get my clients loan closed in under 30 days, and the entire process was smooth from start to finish. His communication was exceptional—he kept everyone informed every step of the way and was always available to answer questions. What really sets Cliff apart is his extensive knowledge of the many different loan programs available and his ability to find the right solution for the client. He is also an incredible team player, working seamlessly with both the client and the Realtor to ensure a successful transaction. I truly have no complaints. Cliff is professional, responsive, and a pleasure to work with. I look forward to working with him again in the future.
Eric
Bay Harbor Islands
Florida
Date:
6/30/2026
5
5555555
Vito was very accomodating and efficient. made my experience overall great .
Sajde
Schaumburg
IL
Date:
6/30/2026
5
5555555
The fact that Ben was available 100% of the
Brady
Hastings
MN
Date:
6/30/2026
5
5555555
I had a great experience through this home purchasing process because Jennifer Jones and Breana Henry were so easy to communicate with, and were so willing to figure out how to make our loan application approved no matter how much extra work it took! We had to completely change loan types towards the end, which meant starting all the way over and not once did Mrs. Jennifer complain! She was happy to help us and had a wonderful attitude through the whole process. When I was stressing out, she remained calm and helped me stay grounded knowing that she was walking with me through every step! I absolutely love the team that serviced me!
Kathryn
Smackover
AR
Date:
6/30/2026
5
5555555
Overall process
Abdul Moin
Lavon
TX
Date:
6/30/2026
5
5555555
Tony and his team were great with communication. They answered any questions that we had. They made the whole process easy and seamless!
Nicole
Cross Plains
WI
Date:
6/30/2026
5
5555555
Fast and reliable communication
Miquel
Keystone Heights
FL
Date:
6/30/2026
5
5555555
Nick went above and beyond and making sure that all our paperwork was correct if something came up would work hard to make sure we got it resolved and he got it resolved. He made it so easy for us.
Yusellin
Aurora
IL
Date:
6/30/2026
5
5555555
Dennis was expediant and understood exactly what we needed He executed flawlessly
Richard
Great River
NY
Date:
6/30/2026
5
5555555
Thank you for your good communication and help!
Kiersten
Bothell
WA
Date:
6/30/2026
5
5555555
From start to finish, it felt like it was never going to happen.But sharon and her team of experts did the unthinkable, and in the end it all came together, like a breath of fresh air.And the sun on your face... gladly recommend to anyone who needs the proper help
Robert
Brookline
NH
Date:
6/30/2026
5
5555555
You guys made it very easy and the communication was perfect!!!
Catherine
Belmont
NH
Date:
6/30/2026
5
5555555
Bowen was so helpful and patient!!! He answered every question we had and was so easy to work with.
Cassidy
Valdosta
GA
Date:
6/30/2026
5
5555555
Good communication and flexiblity when it came to Josiah's work schedule
Josiah
Belton
MO
Date:
6/30/2026
5
5555555
fast and high-quality work
Orkhan
Ludlow
MA
Date:
6/30/2026
5
5555555
Clear, concise communication, and expetactions.
Nelson
Converse
TX
Date:
6/30/2026
5
5555555
The prompt, encouraging communication and the genuine care that we received made our experience wonderful. We definitely had the best experience with Melissa; she made our time as first time home buyers a breeze!
Leslie
Covington
GA
Date:
6/30/2026
5
5555555
The communication and work put in overall. Outstanding
Matthew
Sultan
WA
Date:
6/30/2026
5
5555555
Throughout the process the whole team was very communicative and informed me of every step. What also was great was how quickly they were able to get everything together when the seller asked to move up our closing date 1 week earlier.
Stephanie
Haltom City
TX
Date:
6/30/2026
5
5555555
Anytime I had a question, she was always there. It didn't matter what time of day, week day or weekend, email or text. I always got a response. Her communication was great.
Sydney
Kansas City
MO
Date:
6/30/2026
5
5555555
Craig is extremely helpful and knowledgeable. He is very patient throughout each stage of homebuying, from the beginning when learning about different terminology and overall process to the end with the paperwork. My wife and I both are impressed with the experience and service we receive. Craig and his team are meticulous and remember the details of us and our property. Thank you!
Raymond
Fairfax
VA
Date:
6/30/2026
5
5555555
Nathan is very helpful with any questions I may have and makes the process very smooth ! It's been great working with him and his team!
Eldri
Fort Smith
AR
Date:
6/30/2026
4
4444444
Availability and communication
Emily
Janesville
MN
Date:
6/30/2026
5
5555555
Communications every step of the way
Alice
Raleigh
NC
Date:
6/30/2026
5
5555555
Jonny was always available and very helpful. Felt like we were working with someone we knew and trusted. He kept it transparent and explained things to us in a way that was easier to process when it comes to handling something like this for the first time
Hannah
Valparaiso
IN
Date:
6/30/2026
5
5555555
Garrett was very clear in his communication with us. Always felt he had our best interest in mind. Excellent experience and definitely will use him for any future use.
Chad
Chesterton
IN
Date:
6/30/2026
5
5555555
Helped explore my options as first time investment property buyer and had no problems with aggressive closing timeline
Scott
Spokane
WA
Date:
6/30/2026
5
5555555
got the mortgage process completed in a short time
Susan
Wellsville
KS
Date:
6/30/2026
5
5555555
Clear, concise, very organized. Never felt like we had to worry about something being missed.
Brandon
Cross Plains
WI
Date:
6/30/2026
5
5555555
i never felt alone through the whole process. If I ever had any questions or concerns I always had an answer and all the help I needed within a swift and quick timeframe. Chris and his team were an absolute joy to work with and I would gladly reccomend anyone to work with them!
Dalton
Mansfield
OH
Date:
6/30/2026
5
5555555
Cant thank the team enough. MaKayla was amazing and made this transaction quick and help guide my buyer through the process of owning her own home. Thank you so very much, Kami Maddox-Realtor Sphere Realty
Kami
Temple
TX
Date:
6/30/2026
5
5555555
The communication was great, also we really appreciated that you worked to get us the best interest rate possible!
Madison
Bemidji
MN
Date:
6/30/2026
5
5555555
Ease of doing business, finding small ways to save me cost! And just a great guy!
Howard
Boise
ID
Date:
6/30/2026
5
5555555
Raygen made refinancing my home so easy, and completely stress free, and in just a couple weeks! I would HIGHLY RECOMMEND!
Cari
Warrensburg
MO
Date:
6/30/2026
5
5555555
Clear requests for documents that I was then able to upload. My information was treated confidently and kept secure as demonstrated by not having to provide the same documents over and over, like the last time I bought a house. Communication was clear and simple DocuSign also simplified the process. You treated my time as valuable and I really appreciated that!
Marilyn
Montgomery
AL
Date:
6/30/2026
5
5555555
Working with Deb was an outstanding experience from start to finish. She made the entire mortgage process easy to understand, kept me informed every step of the way, and was always available to answer my questions. Her professionalism and knowledge gave me confidence throughout the process. She worked hard to find the best options for my situation and made what could have been a stressful experience feel smooth and seamless. I truly appreciate the dedication, honesty, and excellent communication. I highly recommend Deb and Fairway to anyone looking for a trustworthy and dependable loan officer!
Christopher
Canaan
ME
Date:
6/30/2026
5
5555555
Ty was very responsive and thorough. Great overall experience!
Keith
Sweet Home
OR
Date:
6/30/2026
5
5555555
Super helpful, friendly, and knowledgeable.
Martin
Parkville
MO
Date:
6/30/2026
5
5555555
The explanation of services The speedy process
Shaun
Saint Louis
MO
Date:
6/30/2026
5
5555555
Response time was great
Jason
Arlington
TX
Date:
6/30/2026
5
5555555
Very detailed and helpful with all questions!
Bradie
Whitney
TX
Date:
6/30/2026
5
5555555
Erika was on top of sending information to me and giving me updates. As a first time homebuyer, she explained the loan process very well and helped get me the best possible terms on my loan I possibly could.
Robert
Centennial
CO
Date:
6/30/2026
5
5555555
Kelly was very responsive and made the entire loan process as painless as possible.
Matthew
Chapin
SC
Date:
6/30/2026
5
5555555
Mrs. Jenna Propper made the whole experience easy and stress-free! She provided excellent answers and support to all questions or requests that were brought up. I will definitely refer family or friends to Mrs. Jenna Propper/Fairway Home when possible.
Abran
Jacksonville
NC
Date:
6/30/2026
5
5555555
quick and timely processing loan with good communication. Thanks Tim and teams
Yadana
Elk Grove
CA
Date:
6/30/2026
5
5555555
Very helpful and friendly and especially at the end closing fast on Friday helped alot
Ethan
Washougal
WA
Date:
6/30/2026
5
5555555
Very reaponsive, patient, and tborough.
Alfred
Alpharetta
GA
Date:
6/30/2026
5
5555555
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Wesley
Rehoboth Beach
DE
Date:
6/30/2026
5
5555555
Made the process so easy
Dana
Slinger
WI
Date:
6/30/2026
5
5555555
Just felt like we had know each other for a long time. The people affiliated with Kelly Rogers we're also wonderful.
Belinda
Montgomery
TX
Date:
6/30/2026
5
5555555
Working with the Fairway Home Mortgage company was an outstanding experience from start to finish. Michael, Nicole and the whole team communicated clearly every step of the way, explaining the process in a way that made everything easy to understand. They were always responsive, proactive, and kept us informed throughout the entire loan process. Thanks to their organization and guidance, everything was completed on time with very little stress. I highly recommend them to anyone looking for a smooth, professional, and hassle-free mortgage experience!
Ricky
Holly Springs
NC
Date:
6/30/2026
5
5555555
The team was very supportive and had great communication about the homebuying process. They went above and beyond to make sure we had everything needed to close.
Aubrey
Lake Almanor
CA
Date:
6/30/2026
5
5555555
Very easy to get ahold of whenever anything was needed and made sure I understood everything because this was my first time buying a house
MATTHEW
Tipton
IN
Date:
6/30/2026
4
4444444
Very friendly and made it happen!
Victoria
Rockdale
TX
Date:
6/30/2026
5
5555555
Brandon was anazing 10 out of 10
Patrick
Salt Lake City
UT
Date:
6/30/2026
5
5555555
Being able to process the loan in an unforeseen challenge with the original lender - Thank you
Jay
Phoenix
AZ
Date:
6/30/2026
5
5555555
Highly communicative & insightful in answering our questions
David
Chicago
IL
Date:
6/30/2026
5
5555555
Communication and ease. Very hard working.
Zackary
Kenosha
WI
Date:
6/30/2026
5
5555555
Even when it didnt seem like it was gonna be possible to close on this house Ashley was able to make it happen
Matthew
Milliken
CO
Date:
6/30/2026
5
5555555
Great to work with and the made process a breeze from start to finish!!
Amy
Sparta
IL
Date:
6/30/2026
5
5555555
Jim was there anytime I needed.
Adam
Norwich
CT
Date:
6/30/2026
5
5555555
great!!!!!!!
Eric
Houston
TX
Date:
6/30/2026
5
5555555
Charlie was honest and communicated very well at every step of the process. I am confident that he got us the best rate possible for our mortgage.
Gema
Miami
FL
Date:
6/30/2026
5
5555555
The communication and ease of the process is what made you stand out. You were willing to help us at odd times of the day and on weekends, and you made it easy for us to understand what was going on.
Brennan
Madison
AL
Date:
6/30/2026
5
5555555
Kevin was through and explained everything to me in simple terms
Kathleen Marie
Princeton
NJ
Date:
6/30/2026
5
5555555
We really appreciated how available you always were and how helpful and patient you were with us going tthough this process for the first time.
David
Arvada
CO
Date:
6/30/2026
5
5555555
The entire team was very helpful with answering any questions that I had.
Christopher
Jonesboro
AR
Date:
6/30/2026
5
5555555
Kathy Gregory was there every step of the way. Any question that i had she made sure they where answer.
Leandra
Birmingham
AL
Date:
6/30/2026
4
4444444
Good communication
Daniel
Saint Joseph
MO
Date:
6/30/2026
5
5555555
Ted and team pulled off a miracle with our loan. They delivered the most personalized service and were truly in our corner when no one else was. We are forever grateful.
Kaitlin
Mc Dade
TX
Date:
6/30/2026
5
5555555
Darin is always great to work with. Very responsive and informative.
Jessica
New Richmond
WI
Date:
6/30/2026
5
5555555
Excellent communication. Everything met expectations. Highly recommend.
John
Waterford
WI
Date:
6/30/2026
5
5555555
He exolaons things clearly, he is available and prompt, he works to get good rates
Justin
Indianapolis
IN
Date:
6/30/2026
5
5555555
Crystal was attentive, organized, and knowledgeable. We felt very confident with her leading our house purchase journey. She is so easy to work with!
Kristina
Boise
ID
Date:
6/30/2026
5
5555555
MaKayla was amazing to work with! She is knowledgeable, professional, and truly cares about her clients. She made the entire process smooth and was always easy to communicate with. I thoroughly enjoyed working with her and would highly recommend her to anyone looking for exceptional service.
Lisa
San Antonio
TX
Date:
6/30/2026
5
5555555
Good communications. Straightforward answers to questions and prompt responses.
Rachel
Los Angeles
CA
Date:
6/30/2026
5
5555555
pleased with the service
Dennis
El Dorado
KS
Date:
6/30/2026
5
5555555
It was an overall a good experience really easy to work with
Dylan
Oakdale
MN
Date:
6/30/2026
5
5555555
The communication and guiding us through this process!
Isabelle
Jamestown
ND
Date:
6/30/2026
5
5555555
Excellent communication and response time. Judy was always on top of everything, and helped us with all of our questions— very friendly and easy to approach.
Tyler
Ludlow
MA
Date:
6/30/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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