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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Jennifer was so help in every step of the process and was available at anytime for any question or concern.
Cameron
Halifax
MA
Date:
7/20/2026
5
5555555
Tony was very jovial and down to earth when we had questions. He was always polit and we feel he will be a helpful presence for us if we have questions in the future! As well, we really enjoyed working with Natalie and Shelly! They were both detail oriented and helped answer our questions and inquiries quickly. Of course, our awesome Portage friend Natalie pulls at our heart strings with her sincere longtime family friendliness. We started this initial journey with her on a Saturday morning zoom call and got the ball rolling. She put us at ease from the start, we knew Fairway was "our" lender to work with! Thank you to the entire Fairway team for a job well done! John and Jim
James
Date:
7/20/2026
5
5555555
Ericka was great at communicating, very fast to respond and very thorough in her explanation
Austin
Denver
CO
Date:
7/20/2026
5
5555555
On time, smooth and professional
Larry
Calabash
NC
Date:
7/20/2026
5
5555555
We really appreciated how much Lacy was in our corner every step of the process! She was always available to chat and answer questions when needed and was also very knowledgeable. We couldn't have done it without her!
Kira
Date:
7/20/2026
5
5555555
Travis responded quickly and to all questions. I felt valued as a customer.
Clyde
Chandler
AZ
Date:
7/20/2026
5
5555555
Micheal Dean Church got it done! It was a tight timeline out of state and Micheal and his team made it smooth and successful. :)
Margaret
Glenville
NC
Date:
7/20/2026
5
5555555
Quick response and smooth closing!
Muhammad Faraz
Everett
WA
Date:
7/20/2026
5
5555555
Danielle and her team are prompt and thorough in their communication and follow through. They know their business in and out and are proactive and dedicated to keep the process moving. Danielle answers quickly and thoroughly and is genuinely dedicated to making sure her clients get what they need from the process and understand what certain pieces mean. I would have made a ton of unnecessary choices and worried about whether I was getting in over my head if I didn’t have her guiding me through the lending process.
Rachel
Date:
7/20/2026
5
5555555
guided with ease throughout loan prcedure
Arthur
Farmingdale
NY
Date:
7/20/2026
5
5555555
Very smooth process. Would definitely recommend Lynn to anyone I know
Debra
Calabash
NC
Date:
7/20/2026
5
5555555
Zac was a great communicator, highly knowledgeable about the industry and gave valuable guidance along the way.
Amy
Scottsdale
AZ
Date:
7/20/2026
4
4444444
On top of things, very quick with replying to emails.
Kenny
Rochester
MN
Date:
7/20/2026
5
5555555
Bobette Was Great
Jerry
Kuna
ID
Date:
7/20/2026
5
5555555
Genuine responses in explanations and answering questions through the whole process.
Maksim
Clackamas
OR
Date:
7/20/2026
5
5555555
Mariah was so responsive and helfpul. She was able to compete with a nother lender and went out of her way to explain every detail and fee to me. Most impotantly, she was true to her word and got me a great rate. Thanks Mariah!
Savannah
Portland
OR
Date:
7/20/2026
5
5555555
Response time
Bailey
Parkville
MO
Date:
7/20/2026
5
5555555
Thanks so much for all your time and help explaining everything in great detail!
Nicole
Atlanta
GA
Date:
7/20/2026
5
5555555
Working with Beata Bukowski and her team was an outstanding experience from start to finish. They were professional, organized, responsive, and always on top of every detail throughout the entire loan process. They made what could have been a stressful experience feel smooth, seamless, and easy. I truly enjoyed working with Beata and her team. They were always available to answer my questions, kept me informed every step of the way, and made me feel confident throughout the process. I am incredibly grateful for all of their hard work and dedication in helping me secure my home loan. I would highly recommend Beata and her team to anyone looking for a knowledgeable, trustworthy, and exceptional lending team. Thank you again for making this such a wonderful experience!
Jolanta
Elk Grove Village
IL
Date:
7/20/2026
5
5555555
Chris was excellent! He worked closely with my husband, but he made buying and selling our home a great experience!
Kaitlin
Medina
OH
Date:
7/20/2026
5
5555555
Clear, timely communication. Mike was also very available when we had questions.
Nicole
Verona
WI
Date:
7/20/2026
5
5555555
Found a great rate and made the process very easy.
James
Los Angeles
CA
Date:
7/20/2026
5
5555555
Brad was fantastic! Super knowledgeable and on top of everything! He made our new home process as easy as it could be.
Madeline
Plymouth
MN
Date:
7/20/2026
5
5555555
Braden was very responsive and spent lots of time talking to us and answering our questions. He helped us understand the process, especially as first time home buyers. We also felt like he had our best interests in mind when working on our loan. He helped ensure that it was a smooth process!
Kailey
Houston
TX
Date:
7/20/2026
4
4444444
Josh and his team we're very friendly and did everything they could to ensure we could get our home since all communication was via email and phone calls sometimes it was difficult and there were some misunderstandings but all in all it was a great experience
Marcus
Pine Bluffs
WY
Date:
7/20/2026
5
5555555
Took the time to hwlp me understand the process, numbers, etc ., and worked through many different options to ensure I was comfortable and knowledgeable of my decision. I felt at ease the entire time and never felt pressured . Thank yall!!!
Tyler
Christiana
TN
Date:
7/20/2026
5
5555555
Meggan is amazing to work with! She is extremely thorough, prompt and on top of everything throughout the home buying and loan process. She responds clearly, is well informed and stays agead of each important next step. We felt so confident with Meggan for both of our home purchases and would recommend her to anyone!
Claire
Princeton
MA
Date:
7/20/2026
5
5555555
Brandi's ability to connect to clients and stay in contact throughout the process is unbeatable!
Wyatt
Waynesville
MO
Date:
7/20/2026
5
5555555
Pete and his team were awesome to work with. Great communication and responded very promptly to emails and texts.
Renda
Bennett
CO
Date:
7/20/2026
5
5555555
John & team are ALWAYS available (any day/time!). John is able to quickly provide detailed charts of your finances that makes the task of buying a home so much easier. This is my 3rd home purchase and by far the best experience of the 3 which is mainly due to John and his team! In addition, all documents can be signed electronically, even through your mobile device, so they have done everything possible to make the experience convenient and fast.
Dana
South Windsor
CT
Date:
7/20/2026
5
5555555
Louise answered all of our questions in a way we could understand. She was incredibly helpful and always answered us in a timely manner. As first time homebuyers, this was all new to us. Louise helped us comprehend everything and steered us in the right direction. We are so grateful to Louise!
Ilanna
Holden
MA
Date:
7/20/2026
5
5555555
Communication
Benjamin
Prescott Valley
AZ
Date:
7/20/2026
5
5555555
Patrick is clearly a man of intrgrity. I felt taken care of throughout the process and knew he had our best interests at heart
Christina
South Bend
IN
Date:
7/20/2026
5
5555555
Jeremy's attentiveneas! Even while he was abroad, he kept in contact best he could.
Matthew
Casa Grande
AZ
Date:
7/20/2026
4
4444444
All my questions were answered. Everything was made clear as far as what was needed from me as well as what to expect
Sabrina
Mays Landing
NJ
Date:
7/20/2026
5
5555555
Aaron took the time to all my questions, hear my goals, and give advice on how I should be viewing my latest multi-unit purchase. I learned a good amount from him during our interactions. Whenever I had a question or update for him he was quick to make himself available to hear it. He was great about checking in during a longer than normal closing period and his team's personality was very friendly, supportive, and patient. Aaron's knowledge of multi-unit investing stems from his own portfolio of properties so I would highly recommend anyone who is considering a multi-unit purchase to give him a shot at the business.
Harry
Chicago
IL
Date:
7/20/2026
5
5555555
Smooth transitions, and Dom answered all of our questions we had in a timely manne!
Barbara
Laramie
WY
Date:
7/20/2026
5
5555555
Kimberly was knowledgable and helped guide us on when to lock in a rate. She also helped us find an insurance agent which was really helpful. Overall great experience!
Ashley
Austin
TX
Date:
7/20/2026
5
5555555
Paul is very friendly and understanding . He made the process very easy .
Angela
Belton
TX
Date:
7/20/2026
5
5555555
You made it an easy process and took care of business quickly
Jarad
Mahtomedi
MN
Date:
7/20/2026
4
4444444
Great communication, always answered any questions we had and would explain the next step in the process.
Matthew
Rosebud
TX
Date:
7/20/2026
5
5555555
Quick, responsive, easy to understand.
Amanda
Leo
IN
Date:
7/20/2026
5
5555555
Reann was absolutely incredible throughout the entire home-buying process. Buying a house can be overwhelming, but she made everything feel so much easier and truly went above and beyond for us every step of the way. She was always available to answer questions, explain things clearly, and make sure we felt confident and taken care of. Beyond being amazing at what she does, Reann is also a genuinely kind and caring person, and I feel so lucky to call her a great friend. She worked incredibly hard to help make this dream a reality for our family, and I honestly cannot recommend her enough. Anyone would be lucky to have Reann as their mortgage lender!
Stephen
Firestone
CO
Date:
7/20/2026
5
5555555
Mike was responsive and was knowledgable / willing to share detailed information about the industry
Kevin
Verona
WI
Date:
7/20/2026
5
5555555
Jeramy an his team communicated needs in a timely manner, followed up for additinal requirements. THey were able to close in a very short period of time.
James
Phoenix
AZ
Date:
7/20/2026
5
5555555
Tom was extremely patient with a challenging sale.
Thomas
Roebling
NJ
Date:
7/20/2026
5
5555555
Support 100% of the way.
Justin
Covington
GA
Date:
7/20/2026
5
5555555
The entire process was very easy with Fairway Home Mortgage, and the Home Connect service made getting power, water, and trash incredibly easy to figure out! Highly recommend Fairway Home!
Ethan
Indianapolis
IN
Date:
7/20/2026
5
5555555
Brad went above and beyond.
Max
Plymouth
MN
Date:
7/20/2026
5
5555555
We cannot thank you all enough. You guys are a great team and are so patient and kind. Our situation was not easy so we thank you so much for helping us out and going above and beyond to get everything done in such a short time frame. Thank each and everyone of you who helped us out for all of your hard work!
Melanie
Noblesville
IN
Date:
7/20/2026
5
5555555
Denise worked very hard to get us approved and made the process super easy for us!
John
New London
NC
Date:
7/20/2026
5
5555555
Very personable and always works to make sure we have the great experience
Alexandra
Waynesville
MO
Date:
7/20/2026
5
5555555
Timely and accurate communications from the entire team.
Christopher
Racine
WI
Date:
7/20/2026
5
5555555
Nick, and his team did a fantastic job and would be more than happy to use services again. Thank you very much
Kevin
Brookneal
VA
Date:
7/20/2026
4
4444444
Everything was good. very detailed in all the information to make sure the loan process didn't havce any bumps.
Joshua
Milwaukee
WI
Date:
7/20/2026
5
5555555
Fast and easy
Andrii
Wilsons Mills
NC
Date:
7/20/2026
5
5555555
Your whole team was clear with what was needed from us, and consistent with communicating updates throughout.
Stephen
Saint Louis
MO
Date:
7/20/2026
5
5555555
Simple and clear communication. good personal touches and knowledge of desired outcome .
Fred
Reading
MA
Date:
7/20/2026
5
5555555
How smoothly the whole process was with no problems on my end. We chose a great team!
Jannely
San Jacinto
CA
Date:
7/20/2026
5
5555555
Fast reponses and effecient work. Working on the weekends to get things approved for a fast closing!
Zoe
Austin
MN
Date:
7/20/2026
5
5555555
Easy to complete paperwork. Kept me up to date with closing.
Mark
Spring Hill
TN
Date:
7/20/2026
5
5555555
Pierce and his team were both prompt and friendly, and delivered with considerable speed. Thank you!
Joshua
Poulsbo
WA
Date:
7/20/2026
5
5555555
Tracey always provided me with the best solution every time I faced any issues related to the mortgage loan. She was promptly replied back to me, came up with the best rate and plan, even after closing, she is still following up for what I could do for all tax related things
Won Jin
Flower Mound
TX
Date:
7/20/2026
5
5555555
Linda made the whole operation, very smooth and it was completed in a very timely manner. If we had a question she would get back to us right away. We appreciate all her help.
Douglas
Chilton
WI
Date:
7/20/2026
5
5555555
Was guided thru entire process, and the service was excellent.
Patricia
Perry Hall
MD
Date:
7/20/2026
5
5555555
Renee is extremely knowledgeable and helpful and really went the extra mile for us in every way.
Cody
Overland Park
KS
Date:
7/20/2026
4
4444444
No stress
Sylvia
Cordova
TN
Date:
7/20/2026
5
5555555
Rich made everything easy and he kept me informed and updated throughout the entire process. Would definitely recommend him and use him again!
Noah
Lodi
OH
Date:
7/20/2026
5
5555555
Genie's professional customer service!
Gregory
Conyers
GA
Date:
7/20/2026
5
5555555
The process online was flawless. Speaking with Chuck by phone also kept the process flowing. Chuck kept me completely informed.
Robert
Naples
FL
Date:
7/20/2026
5
5555555
Made the process as simple as possible. Portal was very convenient
Ronald
Vernon
CT
Date:
7/20/2026
5
5555555
Chelsea was clear, straightforward, and professional. She also gave me a better rate than the others I consulted, which was huge! Unlike at least one other lender, she send followup paperwork, and was easy to contact. All around Chelsea was really great.
Valerie
Boulder
CO
Date:
7/20/2026
5
5555555
We felt supported through all of our questions and the tedious process of collecting all of the documentation needed to complete the process. The timing worked out to meet our needs, and we received the loan we needed to buy our home.
Tari
Lawrence
KS
Date:
7/20/2026
5
5555555
Adam was great to work with, especially as a first time home buyer. Very responsive.
Daniel
Galveston
TX
Date:
7/20/2026
5
5555555
Judy was available and quickly answered all question.
Dianne
Glen Allen
VA
Date:
7/20/2026
5
5555555
Very professional, thourough, and made the process seamless. Thank you very much!
James
Watkinsville
GA
Date:
7/20/2026
5
5555555
The staff was very friendly and professional. The service was fast, everything was well organized, and the whole experience exceeded my expectations. I would definitely recommend it to others.
Jose
Casa Grande
AZ
Date:
7/20/2026
5
5555555
No additional comments.
Karina
Menifee
CA
Date:
7/20/2026
5
5555555
the team work
Joseph
Hayward
CA
Date:
7/20/2026
5
5555555
Joanna was really helpful throught out the whole process and was always available to answer any questions I had. I also liked how I was able to submit most documents through the app , which helped a lot when it came to understanding what still needed to be submitted. Joanna and her team definitely made the home buying process easier, and less stressful. I'd definitely recommend to anyone looking to buy a home !
Arturo
Eagle Pass
TX
Date:
7/20/2026
5
5555555
Nick and his team went above and beyond in helping me get my mortgage. I really appreciate all their hard work.
Christopher
Minneapolis
MN
Date:
7/20/2026
5
5555555
Blair is amazing! He helped my first time buyers and guided them through the process.
Stephanie
Liberty Hill
TX
Date:
7/20/2026
5
5555555
Cynthia made the process much simpler on my end. She made me feel comfortable with everything.
Brittney
Anniston
AL
Date:
7/20/2026
5
5555555
Kimberly was amazing to work with! Her communication was clear and prompt . She was always available for a quick call for sudden questions that would come up. Undergoing this process can be stressful, but Kimberly and team made it smooth and straightforward. I never had to wonder where we were at or what was coming next . Would 100% recommend to anyone looking to buy a house!
Bailey
Holton
KS
Date:
7/20/2026
5
5555555
Timely and courteous very appreciative for the
Constance
Fond Du Lac
WI
Date:
7/20/2026
5
5555555
Communication, swiftness of service, willingess to make this happen
Lori Ann
Royse City
TX
Date:
7/20/2026
5
5555555
Will was very thorough with explaining the process, answered all of our questions, prepared us for what to expect, and promptly replied to phone calls and email.
Aaron
Amherst
VA
Date:
7/20/2026
5
5555555
Excellent communication - Geetesh made sure we understood every option, the pros and cons of each, and never made us feel dumb for our questions.
Samantha
Woodbine
MD
Date:
7/20/2026
5
5555555
That they cared about about us and worked hard to get the house that we wanted.
Micah
West Union
OH
Date:
7/20/2026
5
5555555
Dean made the transation seamless
Arelis
Montgomery
IL
Date:
7/20/2026
5
5555555
Vinnie was extremely helpful with the entire process. He answered all our questions and made the experience as enjoyable as possible. He was always available when we needed him and was very insightful to all aspects of the process. We could not recommend him any higher and will make sure to pass his name and information along to anyone we know looking to purchase a home. Thank you again for everything!
Nicholas
Seaford
NY
Date:
7/20/2026
5
5555555
Just the over all experience and professionalism!
Jaylon
Pinetop
AZ
Date:
7/20/2026
5
5555555
they remained calm when i wanted to lose my cool over the other side not having documentation ready.
Matthew
Shirleysburg
PA
Date:
7/20/2026
5
5555555
Clear Communication: Returning calls promptly and explaining complex financial terms simply.
Saada
Hillsboro
OR
Date:
7/20/2026
5
5555555
James gave us an amazing experience with his knowledge and availability. He had an answer for all of our questions and helped us learn so much throughout the homebuying process.
Payton
Houston
TX
Date:
7/20/2026
5
5555555
Steven was quick to respond and very informative!
Jeannine
Coon Rapids
MN
Date:
7/20/2026
5
5555555
Communication!!!! Friendly service, great people to work with... Jason and his team look out forvyou for you and you can tell they love what they do!!!
Joshua
Crosby
MN
Date:
7/20/2026
5
5555555
Frank made it amazing
Jose
Riverside
NJ
Date:
7/20/2026
5
5555555
How hard everyone worked to get this done and keeping me up to date on the situation.
Jeffrey
Notasulga
AL
Date:
7/20/2026
5
5555555
Working with Debbie during our first home purchase made this process not only incredibly knowledge filled, but a smooth and informed experience. She was available basically all day long, every day. She was willing to answer all of our questions and did her best to share information with us that was new or possibly difficult to find out/understand on our own. She maintained a realistic outlook on our finances and made sure we knew what to really expect for out-of-pocket costs before we put offers in.
Teedan
Crystal
MN
Date:
7/20/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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