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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Good communication helpful
Richard
Lebanon
OR
Date:
7/27/2026
5
5555555
Excellent lender. Top of the tiers across the board. Communication, Follow-through, Promptness, Professionalism, Effectiveness. Closed multiple deals with Jason. As an seasoned real estate agent, I would proudly recommend Jason and his team
Sean
Date:
7/27/2026
5
5555555
Your team never ceases to amaze my clients and myself. The best in the industry. The service cannot be beat. We love you guys!!!!! Courtney Koncar was excellent. Don't ever retire before I do!! Just sayin....
Frances
Salt Lake City
UT
Date:
7/27/2026
5
5555555
John's was so personable and I loved working with him. Within minutes he treated me like family and made it possible for me to be in my new home. His whole team was amazing, friendly, and so supportive. I would recommend John and his team to everyone!
Maiya
Wetumpka
AL
Date:
7/27/2026
5
5555555
Ben was communicative throughout the process.
Gabrella
Lees Summit
MO
Date:
7/27/2026
5
5555555
I never felt pressured and was given way more support than I expected to receive in the process!
Brett
Hewitt
TX
Date:
7/27/2026
5
5555555
Dennis was always available to answer any of my questions. Every Single thing I asked or requested, he did. It's very rare to find someone that is willing to go above and beyond like Dennis.
Ehtesham
Apalachin
NY
Date:
7/27/2026
5
5555555
Shelly and Jessie made this a wonderful experience for me. Their constant communication made the process move quickly, and they provided guidance whenever it was needed. They were quick to respond, and I felt as though thwy they genuinely cared about me as person. That means everything!
Heather
Bay Minette
AL
Date:
7/27/2026
5
5555555
Communication was great ! The team was very friendly and moved very quickly through the whole process!
Ryan
Alpharetta
GA
Date:
7/27/2026
5
5555555
On top of everything and communication was excellent
Scott
York
PA
Date:
7/27/2026
5
5555555
Marvin guided me through the mortgage process. He answered my questions, kept me informed, and worked hard to get everything ready for closing. Buying a home can be overwhelming, but knowing I had someone helping me navigate the financing gave me peace of mind. I especially appreciated his commitment to seeing everything through to the finish line and even taking the time to be there at closing. Thank you so much!
Allison
La Plata
MD
Date:
7/27/2026
5
5555555
Made the process go smoothly and helped with all questions we had. No matter the question or the day and time .
Ethan
Columbus
WI
Date:
7/27/2026
5
5555555
Vicki was outstanding through the entire process. She answered our questions 24/7 and made us feel comfortable through the entire process . She provided assistance in finding support for insurance quotes and even a realtor who was also wonderful! I can't recommend Vicki enough! 10/10!
Darren
Deatsville
AL
Date:
7/27/2026
5
5555555
Great communication with everyone. We were kept informed throughout the process. Jessica and the team helped us overcome any obstlacles along the way.
Jacqueline
Vail
AZ
Date:
7/27/2026
5
5555555
Excellent communication that was concise, informative and Steve answered questions in that manner as well. Follow-up and follow through was timely making the process was seamless and painless! We will definitely work with him again and refer whenever we can!
Ann
Prescott
AZ
Date:
7/27/2026
5
5555555
Super efficient and professional. Awesome communication with transparent information.
Ping
Valley Glen
CA
Date:
7/27/2026
4
4444444
Jillian was patient with us as we searched for a house and ran the numbers when needed
Amelia
Chesnee
SC
Date:
7/27/2026
5
5555555
he always answer my questions
Kenneth
York
ME
Date:
7/27/2026
5
5555555
Working with DJ was an incredible experience. His attention to detail is second to none, and he truly goes above and beyond for his clients. If you want someone thorough, communicative, and professional, DJ is the person to go to!
Jeremy
Sioux Falls
SD
Date:
7/27/2026
5
5555555
Rachel made our experience great by being responsive, patient, and always keeping us informed throughout the entire process. As first-time homebuyers, we had many questions, and she took the time to explain everything clearly and make sure we understood each step. She worked hard behind the scenes to keep everything moving forward and made what could have been a very stressful process feel much more manageable. We truly felt supported from beginning to end and are very grateful for everything she did to help us purchase our first home.
Jennings
Corpus Christi
TX
Date:
7/27/2026
5
5555555
Adam always came through to help me with any issues that came up
John
Tucson
AZ
Date:
7/27/2026
5
5555555
Nikki Libro's communication was Great!
Nicole
Oregon City
OR
Date:
7/27/2026
5
5555555
The staff was extremely professional and personable and helped us each step of the process. We were never left in the dark and were always updated on progress . I would hughky highly recommend using them again.
Jordan
Vail
AZ
Date:
7/27/2026
5
5555555
Everyone there is great to work with and the communication is great. I love you guys and am always your biggest fan! One note: some times the automated emails to Galen were not accurate, but luckily I have some background experience to know what to expect.
Melissa
Mount Holly
NC
Date:
7/27/2026
5
5555555
Tanner's helpfulness, speed to response, and overall pleasant demeano/expertise
Jake
Olathe
KS
Date:
7/27/2026
5
5555555
Honestly the understanding of me being a new homeowner
Garret
Pima
AZ
Date:
7/27/2026
5
5555555
Great communication from the beginning to the end. Terri was also very patient and took her time to explain everything in detail.
Rosa
Duncanville
TX
Date:
7/27/2026
5
5555555
you handled everything, explained properly, and made this an easy pocess!!
Sierra
Conroe
TX
Date:
7/27/2026
5
5555555
So reaponsive, efficient and proactive.
Judith
Houston
TX
Date:
7/27/2026
5
5555555
Great team
Richard
Clear Creek
CA
Date:
7/27/2026
5
5555555
The clear insturctions and explaining how it all works. Also, how friendly and helpful everyone was.
Holly
Wellington
CO
Date:
7/27/2026
5
5555555
Great communication throughout the entire process!
Paxton
Puyallup
WA
Date:
7/27/2026
5
5555555
The communication was amazing and the responsivness was unmatched throughout the home buying process.
Cole
La Center
WA
Date:
7/27/2026
5
5555555
Peter worked very hard to work through all of the challenges that presented themselves while getting approved. I would not own a home today if it was not for the hard work and detication Peter put into my closing the deal
Michael
Whitman
MA
Date:
7/27/2026
5
5555555
Brandon was amazing! Extremely responsive, quick to follow up and was looking out for our best interests throughout the process. He a hard-working, genuine employee and I would recommend him to anyone in need of lender services.
Michael
Indian Shores
FL
Date:
7/27/2026
5
5555555
Monica and her team were very attentive and imformative at keeping us up to date with the loan process.
Brittany
Karnack
TX
Date:
7/27/2026
5
5555555
Quickness of the whole process and positive reassurance
Gianna
Belmont
NC
Date:
7/27/2026
5
5555555
great comunication
Michael
Arnold
MD
Date:
7/27/2026
4
4444444
was a learning experience. This was my first time and with this being my first time and everybody with different roles and the way that goes it wasn't OK for me.
Andrea
Cincinnati
OH
Date:
7/27/2026
5
5555555
Communicates well. Very informative
Ellen
Show Low
AZ
Date:
7/27/2026
5
5555555
Crystal is amazing!
Pierce
Salado
TX
Date:
7/27/2026
5
5555555
With your team quickly, easily and confidently
Tetyana
Rolesville
NC
Date:
7/27/2026
5
5555555
Prompt communication, clear explanations for how the loan process works.
Nori
Freeland
WA
Date:
7/27/2026
5
5555555
Overall great to work with
Jacky
Union
OR
Date:
7/27/2026
5
5555555
Open lines of communication
Casey
Nampa
ID
Date:
7/27/2026
5
5555555
Yolanda made the whole process smooth and easy for us to follow.
Ruben
Los Fresnos
TX
Date:
7/27/2026
5
5555555
Steve made the process easy from the beginning for someone who didn't know much about the process. He also helped me with finding good programs that I was a match with which really was beneficial!
Madison
Surprise
AZ
Date:
7/27/2026
5
5555555
The web portal made things very clear and easy.
Tyler
Lynchburg
VA
Date:
7/27/2026
5
5555555
Michael and his team were amazing and worked quickly to meet a very tight sellers timeline. I don't think and have pulled this off for me!
Mandy
Tallahassee
FL
Date:
7/27/2026
5
5555555
She closed in 13 days and made it so easy to do so!!
Samuel
Redmond
OR
Date:
7/27/2026
5
5555555
Ashland was great! She was a trooper when it came to a quick close and getting everything we needed
Hunter
Cottage Grove
MN
Date:
7/27/2026
5
5555555
Jenn was always available to answer questions and help in any way she could. We had an unconventional situation and she helped so much getting us through it.
Tesse
Ferron
UT
Date:
7/27/2026
5
5555555
Great Follow up and progress reports easy to sign documents
Aaron
Safford
AZ
Date:
7/27/2026
5
5555555
Everything
Brian
Naples
FL
Date:
7/27/2026
5
5555555
Your team was highly responsive. Quick. Made everything easy to follow along. Helped with making sure my credit was all set and ready to go.
Aderonke
Alvarado
TX
Date:
7/27/2026
5
5555555
Response time was great and valued Frank's knowledge and expertise throughout the entire process.
William
Statham
GA
Date:
7/27/2026
5
5555555
Greg is very detailed with everything.
Billy
Granbury
TX
Date:
7/27/2026
5
5555555
Linda and her team had a lot of knowledge and knew how to make the process smooth and understandable. We are very appreciative to her.
Lindsey
Date:
7/27/2026
5
5555555
Fairway Home Mortgage knows how to satifsy FHA requirements and how to get the job done!
Lindsey
Wild Rose
WI
Date:
7/27/2026
5
5555555
Chance and Tim are always phenominal to work with in a transaction! They are excellent communicators and make the transaction virtually seamless from start to finish. I truly appreciate partnering with lenders who care about their clients as much as I do and keep me informed along the way. Thank you Chance for making sure my clients are well taken care of always!
Crystal
Vidor
TX
Date:
7/27/2026
5
5555555
MaryAnn's and her team were very friendly, knowledgeable, and responsive. They kept the process moving smoothly and quickly all while maintaing clear communication with me about what I needed to do or what to steps to expect.
Ana-Alycia
Mansfield
TX
Date:
7/27/2026
5
5555555
First, Kieran is a good friend He is always responsive and works to understand my needs .
Mark
Coppell
TX
Date:
7/27/2026
5
5555555
Quick responses and consistent communication made our experience wonderful!
Grace
Mountain View
WY
Date:
7/27/2026
5
5555555
good service and good attention
Rogerio
Wildwood
NJ
Date:
7/27/2026
5
5555555
Neil helped provide advice and guide the process every step of the way. 100% would recommend him to anyone looking to buy a house.
Aaron
Carmel
IN
Date:
7/27/2026
4
4444444
Was able to get task done. Just far more expensively than initially informed.
Diane
Moneta
VA
Date:
7/27/2026
5
5555555
Nicole did a great job and communicated well throughout the process.
Daniel
Grand Junction
CO
Date:
7/27/2026
5
5555555
Communication. Knowledge.
Jessica
Montgomery
TX
Date:
7/27/2026
5
5555555
We have alot of help to get everything done smoothly.
Sa
Menomonie
WI
Date:
7/27/2026
5
5555555
Everything was fantastic! The communication and helpfness really stood out.
Kylee
Tomah
WI
Date:
7/27/2026
5
5555555
Communication was great
Sarah
Clinton
UT
Date:
7/27/2026
5
5555555
I have worked with Jason multiple times over the years and will continie to do so, he always does what's best for me and explains the process throughout all the way to the closing table and beyond. 100 percent would refer and will continue to give him our business
Heather
Crestwood
KY
Date:
7/27/2026
5
5555555
Always answered my calls, questions, anything. Luis and his team was really supportive all the time. Thank you so much.
NORMA
Brownsville
TX
Date:
7/27/2026
5
5555555
Allison made the experience such a pleasant one from how helpful she was in answering all our questions to being so responsive and kind! It was such an easy process overall.
Dyanni
Deatsville
AL
Date:
7/27/2026
5
5555555
answer question
Timothy
Punta Gorda
FL
Date:
7/27/2026
5
5555555
You did a great job navigating us through the somewhat confusing construction loan process. You were always quick to answer questions. And we appreciate the junk mail and scam warnings.
Mitchell
Oregon
WI
Date:
7/27/2026
5
5555555
We had an excellent experience throughout the loan process. The team was professional, responsive, and kept me informed every step of the way. They made the process smooth and stress-free, and I highly recommend them to anyone looking for a mortgage.
Meenakshi
Potomac
MD
Date:
7/27/2026
5
5555555
Quick to respond and very knowledgeable when had asked questions.
Garth
Peoria
AZ
Date:
7/27/2026
5
5555555
The speed and efficiency
Tendai
Albuquerque
NM
Date:
7/27/2026
5
5555555
Phil was great through the whole process! He kept us informed and up to date on everything we needed to know! Could not have asked for a better experience through the entire process!
Fredrick
Spring Mills
PA
Date:
7/27/2026
5
5555555
Quick process and excellent communication
Reginald
Houston
TX
Date:
7/27/2026
5
5555555
You kept it professional even tho I was all over. Thank you for assisting me and not giving up on me.
ANGELA
Temple Hills
MD
Date:
7/27/2026
5
5555555
All his hard work, guidance, and support throughout the home-buying process. I truly appreciate everything he did to help me find and secure the best home. His professionalism, patience, and dedication made the entire experience much smoother and less stressful. I’m grateful to have had such an amazing lender on my side. Thank you again for going above and beyond I couldn’t have done it without you!
Mustafa
Niles
IL
Date:
7/27/2026
5
5555555
We on multiple occassions tried to move fast and get a loan together. Kim was nothing but a pro on helping us clearly understand what was and wasn't possible and delivered an awesome turn around on what ultimately ended up being the home we bought. Easy to use system for signing docs, interacting with her etc. Incredible experience.
Jeremiah
Topeka
KS
Date:
7/27/2026
5
5555555
Very commincative As a first time home buyer she always oicked up the phone and was happy to explain everything very clearly. The app was very easy to use to sign and see where all my information was. She wanted the best for us!
Jaya
Buda
TX
Date:
7/27/2026
5
5555555
Effective and quick communication. Reliable information. Chris was friendly and approachable.
Gina
Hewitt
TX
Date:
7/27/2026
5
5555555
Shara and her team treated me like a person and not just a number. They were efficient, prompt, and communicated well. I really felt like a priority.
Marie
Blacklick
OH
Date:
7/27/2026
5
5555555
Jordan was helpful and answered all of our questions.
April
Morris
AL
Date:
7/27/2026
5
5555555
Availability, responsiveness, support, etc.
Amanda
Philadelphia
PA
Date:
7/27/2026
5
5555555
Dennis was so helpful and easy to talk too! He answered every question in a way that we could understand, and provided every resource we would ever need! Working with Dennis made this new and exciting experience so memorable!, in every great way possible!
Timothy
Mansfield
OH
Date:
7/27/2026
5
5555555
Marshall and his team were very responsive, professional, and frequently kept me updated on the progress.
Trevor
Gainesville
FL
Date:
7/27/2026
5
5555555
I am solely rating the highest marks for my experience with Ken Roberts. I want that made clear. This man did everything he could to get us to the finish line up against some very tight deadlines and not so happy customers after our first broker dragged her feet and bsically did nothing but string us along for months and months. Once she was out of the picture, Ken espoused great work ethic and values in taking on what was essentially a dead deal. he worked tirelessly to ensure that our experience would not negatively affect Fairway and was able to get our deal done in very short order. I only hope that your organization is filled with people like Ken. He is a shining example of a vendor I would not hesitate to work with in the future as well as reccomend to friends and family looking for the services he provides!
Daniel
Abilene
TX
Date:
7/27/2026
5
5555555
Working with Chris and Jill at Fairway was a wonderful experience from start to finish. They made the home-buying process feel clear, manageable, and far less stressful than I expected. They were always responsive, knowledgeable, and willing to take the time to answer questions and explain each step along the way. Their professionalism and genuine care gave me confidence throughout the process, and I’m very grateful for their help!
Eric
Jordan
MN
Date:
7/27/2026
5
5555555
Very responsive and informative
Matthew
Mars
PA
Date:
7/27/2026
5
5555555
The dedication threw a long process
James
Wawaka
IN
Date:
7/27/2026
5
5555555
Clint was super nice and professional and made the process so easy!
Tami
Hoover
AL
Date:
7/27/2026
5
5555555
I had an excellent experience working with this company throughout the home loan process. The team was professional, knowledgeable, and always available to answer my questions. They guided me through every step, explained everything clearly, and made what could have been a stressful process feel smooth and straightforward. Thanks to their hard work and dedication, I was able to get approved for my mortgage and purchase my home. I truly appreciate their support and would highly recommend this company to anyone looking for reliable and trustworthy mortgage assistance.
Mykhailo
Rolesville
NC
Date:
7/27/2026
5
5555555
Bryan is the hardest working individual. He was always available no matter what time of day and was very thorough in explaining things to us.
James
Sunbury
OH
Date:
7/27/2026
5
5555555
Communication is key, it was so easy to work with you, when we had questions they were promptly answered.
Brandon
Peculiar
MO
Date:
7/27/2026
4
4444444
!! very professional and knowledgeable!!!
Alfredo
Palm Springs
CA
Date:
7/27/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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