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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Constant communication
Sue
Strawberry
AZ
Date:
9/8/2026
5
5555555
Kelly kept us in the loop through the entire process and was very easily accessible if we had any questions. While maintaining a knowledgeable professionalism , Kelly continued to share with us a kind and approachable avenue to her and her colleagues. As my first personal experience of such magnitude such as buying my first home, I am grateful that Kelly was there to help support and navigate my husband and I both.
Kelly
Silver Lake
KS
Date:
9/8/2026
5
5555555
Pete and his team made the home-buying process smooth and simple for us as first-time buyers. They were patient with us, answered all of our questions and took the time to explain everything and all of our options. We never felt pressured or rushed, and we felt Pete truly cared about our success with the purchase of our home. We would absolutely use Fairway and work with Pete again in the future.
Jeremy
Cockeysville
MD
Date:
9/8/2026
5
5555555
Please see Harvey's comments that i I totally concur with
Martha
Mechanicsville
VA
Date:
9/8/2026
5
5555555
Everything and everyone was so professional and efficient. We were kept apprised of the process, next steps, etc. they also made the process seamless and it was amazing hiw quickly we were apprives
Harvey
Mechanicsville
VA
Date:
9/8/2026
5
5555555
Chris and the Fairway team were communicative, timely and knowledgeable every step of the way. We had an acclerated timeline closing in just 2 weeks and it was smooth sailing all around. Very appreciative for the great service, highly recommend this group.
Tyler
Saint Charles
MO
Date:
9/8/2026
5
5555555
Matt was kind, knowledgable, and went above and beyond to help us through the house buying process. As a first time homebuyer, all of the unknowns are daunting but Matt made sure we were comfortable and in the loop every step of the way.
Taylor
Hugo
MN
Date:
9/8/2026
5
5555555
So helpful with every thing and very pacent with me and helping with my understanding of everything I will always remember your help and kindness
Mary
Bennington
VT
Date:
9/8/2026
5
5555555
What made the experience great is simple: Jamie! She is amazing. She walked us through all the paperwor, provided endless support and advice, guided us through the entire process from start to closing. She was available day and night, including the weekends. Making an out-of-state move is stressful. Knowing Jamie and her team were on top of our loan, significantly reduced the stress levels. When it comes to refi, we know exactly who we're calling - Jamie! We could not be more pleased with her level of service.
Charles
Jasper
GA
Date:
9/8/2026
5
5555555
was very easy to work with and always available to answer any more questions or concerns.
Vikram
Plain City
OH
Date:
9/8/2026
5
5555555
They are very friendly and try to put themselves in the customer's shoes.
Juvenal
Manassas
VA
Date:
9/8/2026
5
5555555
very quick escrow, great commincation - clear and prompt
Lindsey
South Pasadena
CA
Date:
9/8/2026
5
5555555
Through the excitement and anticipation there was always clear instruction, advice, and updates.
Samantha
Franklin
KY
Date:
9/8/2026
5
5555555
The communication was great and how easy he was to talk to
Christopher
Charlotte
NC
Date:
9/8/2026
5
5555555
Very helpful, quick turnaround
Ashelin
Trinity
NC
Date:
9/8/2026
5
5555555
From one lender to another, we were introduced to Garrett and his team just one week before closing. Despite the last-minute timing, he and his team immediately got the ball rolling and made the entire process possible. Garrett was awesome—great communication, very responsive, and overall so easy to work with. He really went above and beyond to help make everything come together smoothly. I would highly recommend Garrett.
Sharon
Munster
IN
Date:
9/8/2026
5
5555555
Easy to work with and able to finish up the loan process
Nicole
Le Roy
MN
Date:
9/8/2026
5
5555555
Thank you For the communication and for everything you did for our family. We really appreciate i!!
Miguel
Helper
UT
Date:
9/8/2026
5
5555555
As always, I ask Pete, if we can do something. He finds a way. Stays open and honest with all communications. I never have any surprises. And Let's just say. He and his team is magic. But I've loved working with Peter and Tammi for almost 10 years now.
Amy
Aurora
CO
Date:
9/8/2026
5
5555555
Dave makes you feel like your the most important person in the room.
William
Casper
WY
Date:
9/8/2026
5
5555555
Aaron was informative, prompt with his responses to our questions, and guided us every step of the way through the process. Highly recommend
Sean
Park Ridge
IL
Date:
9/8/2026
5
5555555
The transaction was ready to close and all docs and funds had been sent a couple of days prior so everything went smoothly! I highly recommend Jennifer and her team.
Autumn
Walnut Ridge
AR
Date:
9/8/2026
5
5555555
Mackenzie was great from start to finish. Super smooth process and very easy!
Andrew
Overland Park
KS
Date:
9/8/2026
5
5555555
She helped me threw a lot of calling empower and was there threw everyt everything. helped me talk to them to get my hardship for my house!!
Samantha
Delphi
IN
Date:
9/8/2026
5
5555555
Very honest and open communication very diligent and informative
Tomer
Parkland
FL
Date:
9/8/2026
5
5555555
I cannot say enough great things about my loan officer. From the very beginning of my home-buying journey, she was always there to assist me with whatever I needed. She was professional, patient, knowledgeable, and genuinely committed to helping me every step of the way. Purchasing a home can be stressful and overwhelming, but she made the process much easier by always being available to answer my questions, explain things clearly, and keep me informed throughout the entire process. Whenever I needed assistance, she never made me feel like I was a bother. She always took the time to make sure I understood what was needed and helped me stay on track. Her dedication, responsiveness, and professionalism made a tremendous difference in my home-buying experience. I truly appreciate all of her hard work and the way she went above and beyond to help me achieve my goal of becoming a homeowner. I would highly recommend her to anyone looking for a loan officer who truly cares about her clients and is willing to go the extra mile. She was an absolute pleasure to work with, and I am very grateful to have had her by my side during this important milestone in my life.
Melissa
Newark
DE
Date:
9/8/2026
5
5555555
Raygen was exceptionally helpful through the entire process. She explained things very well, was very polite and respectful, and also very responsive. She even called me while she was on vacation to help make sure everything was going smoothly and was able to do a few things that I needed for closing while she was as on vacation so I was very thankful for that.
Austin
Higginsville
MO
Date:
9/8/2026
5
5555555
Chris was the BEST. He was always there to answer any questions we had regarding the purchase of our new home and put any of our worries at ease. We will highly recommend Chris to our friends and family that are looking to purchase a home in the future!
Brenna
Charlotte
NC
Date:
9/8/2026
5
5555555
Pam and her team were very responsive and easy to work with. They made this part of home buying as stress free as possible, which we greatly appreciated!
Malia
Midland City
AL
Date:
9/8/2026
5
5555555
As ALWAYS, working with Sharla and her team is FUN, EASY, and ends with a VERY happy Client Buyer on my side! :) THANK YOU!
Joanne
Park City
UT
Date:
9/8/2026
5
5555555
Michael was very quck in answering any questions and concerns from the beginning. He made the entire process easier for us and also gave us great advice for the future.
Pedro
The Woodlands
TX
Date:
9/8/2026
5
5555555
We looked at a lot of houses, and you guys did an amazing job negotiating to help us get the house we really loved. We truly appreciate everything you did to help us make the offer and ultimately get the house!
Jose
Phoenix
AZ
Date:
9/8/2026
5
5555555
Patty was very thorough and made the entire prI was streamlined and easy to understand.
Jill
Eagle
WI
Date:
9/8/2026
5
5555555
I've worked with Don now on two home purchases and two refinances. I appreciate his availability, responsiveness, and assistance with finding me the best rate for my mortgage(s).
Jonathan
Denver
CO
Date:
9/8/2026
5
5555555
Did great job marvelous appreciate it
Terry
Poplar Bluff
MO
Date:
9/8/2026
5
5555555
The communication from Dana was on point and the Fairway home connect made setting up utilities easy.
Jonathon
Redlands
CA
Date:
9/8/2026
5
5555555
We entrusted Bobby Bell with our first home purchase, and he did not disappoint. He was very informative of the process. All of the folks at the Waters Group helped in our home buying experience to which we are very happy with! Our realtor, Scott Harless was amazing. We were in the know throughout the entire process and kept aware of what the next steps would be. Im glad we chose this fine group of people to help us make our dreams become a reality. Professionalism and character are what they have to offer. Nothing but positive things to say.
Brian
Date:
9/8/2026
5
5555555
Communication and response times were amazing
Margaret
Pewaukee
WI
Date:
9/8/2026
5
5555555
Patty was prompt, professional & caring. Appreciate all her support & quick replies to ensure a proper closing. Thank you.
Claire
Waukesha
WI
Date:
9/8/2026
5
5555555
Mackenzie was amazing! She stayed on top of our file every step of the way and made sure we had everything needed to get to the closing table smoothly and on time. Her communication and attention to detail were outstanding. Mackenzie is a great asset to Fairway, and we truly appreciate all of her hard work!
Josh
Meridian
ID
Date:
9/8/2026
5
5555555
Thank you so much for all the guidance and advice you gave us. you helped make our experience with getting a loan and buying a house easy and stress free. Thank you again for all your help!
Breanna
Mansfield
OH
Date:
9/8/2026
5
5555555
Quick, efficient, knowledgeable, friendly! What an amzing team yall have. You made this experience one of the easiest processes we have ever done. Thank you for everything
Kara
Lakeside
TX
Date:
9/8/2026
5
5555555
Audrey, was very professional and she showed us that she cared about us. She was heaven sent I will highly recommend her to all who I know are looking to buy a house. I can't find the words to express how much gratitude I have for Audrey and Fairway Mortgage.
Marie
Springtown
TX
Date:
9/8/2026
5
5555555
JP stayed on top of all our loan details and rates even while he was in the hospital. That is making good use of some down time! Great job JP!
Brian
Social Circle
GA
Date:
9/8/2026
5
5555555
Autumn is very attentive and her willingness to provide exceptional service was greatly appreciated. We felt very comfortable with Autumn.
Cindy
Knoxville
TN
Date:
9/8/2026
5
5555555
Paige was such a pleasure to work with. As a first time home buyer she held my hand and guided me through every step of the process. I would recommend Paige to anyone that asks!
Lauren
Chicago
IL
Date:
9/8/2026
5
5555555
The communication with the team is exeptional. I didnt have to lift a finger or stress about anything through out this process. Very friendly and attentive staff. Nothing but positive energu and vibes from everyone.
Victoria
Rowlett
TX
Date:
9/8/2026
4
4444444
It got done fast
Emmalee
Ponder
TX
Date:
9/8/2026
5
5555555
She went above and beyond what was expected as normal business practice
William
Evanston
WY
Date:
9/8/2026
5
5555555
I worked with Cam and he was great! He was always quick to respond and had all of the answers to my many questions!
Cameron
Bonner Springs
KS
Date:
9/8/2026
5
5555555
You and your team made the whole process simple and the communication was excellent. I have no complaints and will recommend you and your team to anyone I hear that is looking at buying or refiancing a home. It was great working with you and your team!
Tate
Cheyenne
WY
Date:
9/8/2026
5
5555555
Tyler was on-point from beginning to close. He explained everything with timliness and as someon who really wanted to help us. Knowledgeable, friendly, responsive; would highly recommend.
Merrit
Bellville
OH
Date:
9/8/2026
5
5555555
Very responsive and adaptable to changing needs.
Jared
Indianapolis
IN
Date:
9/8/2026
5
5555555
From start to finish Jeremy help me achieve my dream
Micly
Little Rock
AR
Date:
9/8/2026
5
5555555
Great communication, always available to answer questions.
Brian
New Franklin
OH
Date:
9/8/2026
5
5555555
Kimberly was amazing to deal with! Very responsive and made the process super easy on us. Thanks again, and we will highly suggest her services!
Eric
Silver Lake
KS
Date:
9/8/2026
5
5555555
The process felt long and drawn out. After we closed we didnt hear anything from the construction team until our builder reached out. Should be smoother because we are on a strict timeline to complete.
John
Pioneertown
CA
Date:
9/8/2026
5
5555555
Great communication
Nickalus
Kansas City
MO
Date:
9/8/2026
5
5555555
Rich was very thorough in his explanation of various things regarding our loan and the buying process. He responded in a timely manner on all our questions and was very professional in his conduct. He clearly has my wife and my best interests in mind to give us a great experience and help us in this big step of buying a house.
Colin
Green
OH
Date:
9/8/2026
4
4444444
Explained everything in detail
Woo Jun
Fort Worth
TX
Date:
9/8/2026
5
5555555
Maureen was fast and to the point and was looking out for me
Bryce
Mountain Home
ID
Date:
9/8/2026
5
5555555
WE HARDLY HAD TO LIFT A FINGER
Julie
Prattville
AL
Date:
9/8/2026
5
5555555
The fact that even with all the setbacks before closeing you where able to do a great job keeping us in the loop and rewriting everything to meet a short timeline.
DAVID
Cheyenne
WY
Date:
9/8/2026
5
5555555
Communication was very clear, and uploading documents was simple.
Elizabeth
Durham
NC
Date:
9/8/2026
5
5555555
Kathy Gregory and her team !!
Brittany
Birmingham
AL
Date:
9/8/2026
5
5555555
communicaton, effectiveness, and willingness to help.
Wendy
Forney
TX
Date:
9/8/2026
5
5555555
Kevin was easy to work with and he got the loan approval completed very quickly fo us. He made the entire process very simple.
Shane
Cheyenne
WY
Date:
9/8/2026
5
5555555
Meggan was helpful and patient with us throughout our process as first time home buyers. She explained everything clearly and answered our many questions with kindness and patience.
Ashley
Brookline
MA
Date:
9/8/2026
5
5555555
The communication between us was fantasti. Any time we had a question or needed clarification in the process either Ericka or someone from her team responded quickl. Working with Ericka and her team helped eased our minds during the entire proces.
Thomas
Castle Rock
CO
Date:
9/8/2026
5
5555555
Easy to communicate with - answered ALL the questions , and never made us feel bad or dumb with this complex situations
Amanda
Sun Prairie
WI
Date:
9/8/2026
5
5555555
Convenience
Mary
Magnolia
TX
Date:
9/8/2026
5
5555555
As easy to work with & hassle free as could be
Nathan
Swansea
MA
Date:
9/8/2026
5
5555555
Communication was great!!
Ricky
Spirit Lake
IA
Date:
9/8/2026
5
5555555
Brad Smith and team are very knowledgeable and walked us through our first home purchase. They answered our questions and explained everything very thoroughl.
Mitchell
Brownsburg
IN
Date:
9/8/2026
5
5555555
Aaron and his team are great they got me into a loan that I didn't even think was possible very helpful and I know they worked hard to make this happen for me and I will be forever appreciative
David
Pueblo
CO
Date:
9/8/2026
5
5555555
Very prompt and easy to work with.
Mindi
Hibbing
MN
Date:
9/8/2026
5
5555555
Easy to work with. Very timely
Dylan
York
PA
Date:
9/8/2026
5
5555555
Great people, easy process!
Brooke
Topeka
KS
Date:
9/8/2026
5
5555555
amazing communication skills, very patient, professional, and kind
Chandra
Harrisburg
PA
Date:
9/8/2026
5
5555555
Communication, ease of process, availability, expertise
Kathryn
Cuyahoga Falls
OH
Date:
9/8/2026
5
5555555
Great job!!!!!
Kody
Olathe
KS
Date:
9/8/2026
5
5555555
Easy to understand information/presentations, taking one on one time for questions and explanation, quick email response times to relay information and ask/answer questions, easy to use portal for providing necessary documents
Lauren
Mount Horeb
WI
Date:
9/8/2026
5
5555555
proper communication between the two of us, professionalism and no judgment
Gita
Harrisburg
PA
Date:
9/8/2026
5
5555555
Great communication, friendly, made it much easier then what was expected
Westyn
Benton
AR
Date:
9/8/2026
5
5555555
Carla is absolutely amazing and so personable. This is our 2nd mortgage we used Carla for. I would give her 100/10 if I could!
Kendyl
Venus
TX
Date:
9/8/2026
5
5555555
Yay, she help how to do paper Work
Manika
Blacklick
OH
Date:
9/8/2026
5
5555555
Everyone was incredibly responsive, informative, and a pleasure to work with. Despite everything involved in the process, we were able to close very quickly. My wife and I are extremely grateful for the opportunity to work with such a fantastic team. We would gladly do it all over again, especially if it were with all of you. Thank you again for everything!
Francisco
El Paso
TX
Date:
9/8/2026
5
5555555
easy to work with stress free would use again
Kimberly
Birmingham
AL
Date:
9/8/2026
5
5555555
Always top notch communicate and so quick to process everything .
Shannon
Danville
OH
Date:
9/8/2026
5
5555555
Love the easy communication and fast responses. It makes it all stess free when you can rely on your people
Erin
Nampa
ID
Date:
9/8/2026
5
5555555
Easy to work with
Angela
Collinwood
TN
Date:
9/8/2026
5
5555555
Justin was attentive and worked quickly with my wife and I. Justin and the team made our buying process convenient and worked well with our team to make sure the ball kept moving forward. Thank you
Joseph
Northfield
VT
Date:
9/8/2026
5
5555555
Michael Farkas did a great job excecuting all my tasks that needed to be completed and it all came along as planned, awesome experience and answered all my questions . Thank you
Alexis
San Antonio
FL
Date:
9/8/2026
5
5555555
We started our house search while planning a return to Madison from abroad. We had worked with Mike before and knew we could trust him to have everything properly in order should we need to put an offer in before we moved back. He and his team are responsive, even when we moved up an already short closing time by 1 week. Thanks, Mike!
Nathan
Fitchburg
WI
Date:
9/8/2026
5
5555555
is a fantastic communicator and she always gets the job done!
Taryn
High Point
NC
Date:
9/8/2026
5
5555555
Jennifer kept in contact for the while whole process. She made things so much easier for a first time home buyer. I would definitely recommend her to anybody!
Donna
Crossett
AR
Date:
9/8/2026
5
5555555
We loved working with Tina. She was extremely knowledgeable and explained everything. She responded quickly and answered questions with ease. I look forward to working with her again.
Juliet
Liberty Hill
TX
Date:
9/8/2026
5
5555555
I appreciate the punctual, transparent communication from the entire team.
Joseph
Clear Lake
MN
Date:
9/8/2026
5
5555555
Great communication, prompt response, easyto easy to work with
Larry
Lawrence
KS
Date:
9/8/2026
5
5555555
All the hard work and dedication
Julie
Eastview
KY
Date:
9/8/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
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Toll Free: 877-699-0353
Submit Complaint
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