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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Service and professional
Feng
Las Vegas
NV
Date:
6/18/2025
5
5555555
Great job, available when needed
Adam
Elgin
TX
Date:
6/18/2025
5
5555555
Not applicable
David
Wimauma
FL
Date:
6/18/2025
4
4444444
It was fine
Gary
Goodyear
AZ
Date:
6/18/2025
5
5555555
Kenny was amazingly supportive and the process was less complicated with his guidance.
Daisy
Cheyenne
WY
Date:
6/18/2025
5
5555555
Dan was extremely easy to communicate with. Available when needed. Quick to respond. Helped us get set up with an asset depletion loan that other organizations had not.
Colin L
La Mesa
CA
Date:
6/18/2025
5
5555555
Great communication throughout the entire process.
Chris
Sioux Falls
SD
Date:
6/18/2025
5
5555555
Tami was super responsive and professional! Highly recommend!
Jessica L
Overland Park
KS
Date:
6/18/2025
5
5555555
Great Customer Service. Was always available to answer and questions and stayed on top of everything to make sure that the lending process ran smoothly
Samuel McCain
Hoover
AL
Date:
6/18/2025
5
5555555
Working out the deal, I'm not to savvy with the conpu, but I'm getting better, thank you so much.
Michael J
Pearce
AZ
Date:
6/18/2025
5
5555555
Justin is warm, straight forward, and excels at explaining the complexities of the mortgage business in a clear way. I greatly appreciated his candor, guidance, and proactive communication throughout the entire process. He made getting our mortgage as stress-free as it could possibly be - which is really saying something!
Amanda L
Watertown
MA
Date:
6/18/2025
5
5555555
Jeremy and his team made the entire process smooth and simple.
Jessica
Phoenix
AZ
Date:
6/18/2025
5
5555555
The speed at which you got us to the closing table
Mark
Huntley
IL
Date:
6/18/2025
5
5555555
Thanks for the help!!!!
Karen
Gulf Breeze
FL
Date:
6/18/2025
4
4444444
They helped us through a lot of things and found ways we could get our home
Bradon Casey
Ripley
TN
Date:
6/18/2025
5
5555555
We closed very quickly
Bryan Wayne
Mesa
AZ
Date:
6/18/2025
5
5555555
John Mills was awesome, especially walking me through the initial stages of the first-time-home-buyer mortgage process, and deserves a reward! His whole team does, especially Shelly Box and Jessie Traywick!! They are both a wealth of knowledge and deserve a HUGE raise!! They answered all of my off the wall questions, forged through all of my stressed out temper tantrums, kept me off of the cliff when the weight of the financial commitment started creeping in, and did it ALL with grace, patience, and kindness, of which I definitely did not deserve. Thank yall so much for keeping me on track!! Recommend, 12 out of 10!!
Kelly Ann
Prattville
AL
Date:
6/18/2025
5
5555555
Chris is very knowledgeable and helpful in all aspects of the mortgage loan process! He provided clear communication and was always responsive with my many questions (weekends/nights/vacation - he was available). I would recommend Chris to everyone looking for mortgage help! His attention to detail and commitment is unmatched!
Magdalene
Strongsville
OH
Date:
6/18/2025
5
5555555
She was so willing to accommodate us in any way. Like time and where to meet. She would even come to us if we needed. We were very happy with Susan. Sincerely Don and Gayle Kincaid
Donald
Kansas City
KS
Date:
6/18/2025
5
5555555
John took the time to understand my goals, made the best recommendations to meet my needs, and worked quickly to get me through the process smoothly.
Dennis
Frisco
TX
Date:
6/18/2025
5
5555555
Toni made our cash-out refinance a breeze! She was kept us well informed all through the process, answered all of our questions promptly and efficently, and eased any concern we had throughout the whole transaction. Toni is very effiecent, professional, attentive, helpful and very easy to work with.
Dana
Idaho Falls
ID
Date:
6/18/2025
5
5555555
Worked hard and put lots and effort into the loan very responsive and friendly. Made everything less stressful as possible and I'm extremely satisfied with the results!
Racheal M
Saint Cloud
MN
Date:
6/18/2025
5
5555555
I was pleased with how easy the process was and how quickly everything was processe. i am also please with how well everything was expla to my wofe and I. it was easy to follow along woth amd understand
Matthew Craig
Anderson
IN
Date:
6/18/2025
5
5555555
It was a very good experience, ups and downs, but I would definitely recommend it to my friends and family and would come back to it in the future for another purchase.
Juana
Coachella
CA
Date:
6/18/2025
5
5555555
very detailed and precise with the closing, thanks!
Timothy
Overland Park
KS
Date:
6/18/2025
5
5555555
Tara you did a wonderful job. Always responding fast to questions . I would highly recommend you to all family and friends . Thank you for all your support and patience.
Hugo
Brookings
OR
Date:
6/18/2025
5
5555555
..............
Tammie
Buffalo
MN
Date:
6/18/2025
5
5555555
The easiest loan process I've been through and Scott and his team made it a very low stress process.
David
Douglasville
GA
Date:
6/18/2025
5
5555555
The flexabil to be able to work whenever no mater around your personal life. You guys are amazing!
Lamain
Omaha
NE
Date:
6/18/2025
5
5555555
Matt and the team at Fairway get things done quickly and accurately. I would highly recommend them for their personal touch, extraordinary knowledge & experience, and unparalleled communication.
Devin Dale
Eureka
CA
Date:
6/18/2025
5
5555555
I cannot recommend Shelly highly enough! This was our third home purchase, so we've worked with other loan officers in the past, and I can unequivocally say we have never experienced anything like Shelly. We've grown accustomed to loan officers who can be entitled, rude, slow to respond, and expect you to manage all the paperwork yourself. Shelly was the complete opposite of all of that. We were truly blown away by her dedication and commitment. I've never witnessed a loan officer work so tirelessly to secure a loan for a family. Shelly was an absolute rock, available to answer every single question we had, every day of the week, without exception—even on holidays. Her efficiency was remarkable; we could send her any required document, and she would take care of it immediately. Beyond her incredible work ethic, Shelly is exceptionally knowledgeable. She always had the information we needed right at hand or would obtain it for us very quickly. She is consistently professional and genuinely cares about her clients. My family will truly remember Shelly for the rest of our lives for the profound impact she had on us. She's simply the best!
Janessa
Issaquah
WA
Date:
6/18/2025
5
5555555
Helpful, knowledgeable, frequent communication, loan application was quick.
Abby
Coraopolis
PA
Date:
6/18/2025
5
5555555
I felt so cared for and seen! so thankful that Jennifer and her team worked to get my husband and I in our home before our baby arrived! We made it with a few weeks to spare!
Mallory J
Garland
TX
Date:
6/18/2025
5
5555555
We were people and not just a number. Kevin treated us as individuals working towards a goal, offering advice and working around our schedule when needed.
Traci
Cheyenne
WY
Date:
6/18/2025
5
5555555
It was an easy process. Everyone in the office are very friendly and helpful. The portal kept us informed throughout the process.
Michael
Sonora
CA
Date:
6/18/2025
4
4444444
Was able to work with short timeline on 2 occasions with 2nd finally being it.
Wiley
Fargo
ND
Date:
6/18/2025
5
5555555
Always quick in communicstion extremely understanding of working around the needs of us super professional and kind throughout the process .
Christopher
Lake Saint Louis
MO
Date:
6/18/2025
5
5555555
I had a great experience from start to finish. Communication was clear and timely, and everything was handled professionally. I really appreciated the friendly, helpful attitude throughout the process. It made things smooth and stress-free.
Jessica Marie
Alba
TX
Date:
6/18/2025
5
5555555
Lending is a very stressful process, but Karen and her team make it so fast and easy.
Bieu
Greensboro
NC
Date:
6/18/2025
5
5555555
So helpful!!!
Shana
Asheville
NC
Date:
6/18/2025
5
5555555
Mark didnt just run the numbers, he walked us through the process and adviced us on the best solutions for our needs, providing full transparency over costs and doing ad hoc analysis whenever we needed it. Always available. clear communication, delivers on time. Mark did great.
Mattia
Oakton
VA
Date:
6/18/2025
5
5555555
Smooth process and very attentive.
Thao
Arlington
TX
Date:
6/18/2025
5
5555555
Pierce and his team were grest to work. kept us well informed of our options and would highly recommend to anyone looking for a lender.
Riley
Camas
WA
Date:
6/18/2025
5
5555555
Barb was wonderful to work with, she walked us through every step of the way. She was always available when we needed her and was able to answer all the questions we had. Her team ensured that we closed on time and even came in under budget on closing costs! I would highly recommend Barb and her team (especially Coley!).
Morgan
Date:
6/18/2025
4
4444444
Everyone was very polite, but I think the process could be more clearly explained and easy for the homeowner to engage and provide materials requested. I provided feedback in a separate email during the process.
James P
The Hills
TX
Date:
6/18/2025
5
5555555
Sam explained things to us in a way we could understand. Sam was very helpful with questions that came up along the way.
Zachary
Saint Michael
MN
Date:
6/18/2025
5
5555555
From our first conversation, Mary was absolutely outstanding. Her professionalism, knowledge and the personal care she used to handle my loan made this experience much more than a transaction. She knew how important it was to me and guided me every step of the way. I would recommend her a million times over and she has a customer for life .
Cameron
Suwanee
GA
Date:
6/18/2025
5
5555555
Everything went fast and smooth... Jennifer communicated well with me about everything and made everything so clear and understandable for me.
Nydra T
Warren
AR
Date:
6/18/2025
5
5555555
John's communication, availability, and how he was always willing to explain anything we didnt understand.
Calvin Cole
Mineola
TX
Date:
6/18/2025
5
5555555
entire staff is amazing! We so appreciate how everybody kept us in the loop, we're quick with their responses when we had a question. We always felt we were in safe hands. And we trust all of you!!
James
San Diego
CA
Date:
6/18/2025
5
5555555
very responsive and helpful through the buying proces.
Manijeh Michele
Ronald
WA
Date:
6/18/2025
5
5555555
Fast Communication
Alberto Luis
Beaumont
CA
Date:
6/18/2025
5
5555555
Thorough, fast, great communication!
Morgan E.
Greenwood
IN
Date:
6/18/2025
5
5555555
Kristi goes above and beyond for her clients! We have used her several times and she always is willing and able to answer any questions that we have, guide us through the process, and she always provides updates on timelines and what we can expect newxt. She is a true expert and makes everything as painfree as possible!
Jamie Alison
Kingwood
TX
Date:
6/18/2025
5
5555555
Chris was very helpful every step of the way for us. He taught us to much and was available all the time. Everyone who helps us did a fantastic job and we appreciate them so much.
Brandon K
Middletown
PA
Date:
6/18/2025
5
5555555
Dean was always on top of everything. He called frequently beyond his obligations to make sure I was okay and check if I needed anything. Top notch, highly recommend.
Robert
Batavia
IL
Date:
6/18/2025
5
5555555
Tony was very thorough and always followed through with what he said he was going to do. He was a pleasure to work !
Katelyn
Matthews
NC
Date:
6/18/2025
5
5555555
The timeliness was very impressive. On several accounts friends and family have even told me how quick the process went. Also the Wes and the team have been so knowledgeable, professional and made the entire experience one to remembe. They set the bar very high for any future purchase.
Danielle P
Murrieta
CA
Date:
6/18/2025
5
5555555
Great customer service. Very professional and knowledgeable.
Majolie
San Tan Valley
AZ
Date:
6/18/2025
4
4444444
the kindness and courtesy
Mark S
New Cumberland
PA
Date:
6/18/2025
5
5555555
Everything was great
Christina Lee
Oroville
CA
Date:
6/18/2025
5
5555555
responsive communications with me and my agent, answered Questions , easy to reach, helpful and friendly
Michelle
Portland
OR
Date:
6/18/2025
5
5555555
Not only was the communication great, but your overall knowledge of how to provide me with a mortgage when other lenders couldn't was amazing. That is definitely the reason why you will be my first reference if someone needs one.
Michael Timothy
Crystal Lake
IL
Date:
6/18/2025
5
5555555
Communication and quick replies to questions.
Marilyn
Haslet
TX
Date:
6/18/2025
5
5555555
The communication was perfect. We felt that although the main job was to get us the house of our dreams but you also took the time to educate us as well.
Marcus
Fort Worth
TX
Date:
6/18/2025
5
5555555
Jamison was very knowledgeable and helpful during our entire home buying experience.
Melissa
New Berlin
WI
Date:
6/18/2025
5
5555555
On time and communication
Lakshmi Bhargavi
Cedar Park
TX
Date:
6/18/2025
5
5555555
Jeff was always available to us very quickly! He responded on weekends even when he had his own family obligations.
Brianna
Ware
MA
Date:
6/18/2025
5
5555555
Working with Peggy Holmes at Fairway Independent Mortgage was an absolute dream! From the very first conversation, Peggy was knowledgeable, responsive, and genuinely invested in making the homebuying process as smooth and stress-free as possible. She took the time to walk us through every step, answered all our questions with patience and clarity, and provided regular updates so we always felt informed and supported. Her professionalism and expertise were evident in every interaction. What stood out most was Peggy’s personal touch — she truly cares about her clients and treats you like family, not just another transaction. If you’re looking for someone you can trust to guide you through the mortgage process with confidence and compassion, Peggy Holmes is the one to call. Highly, highly recommend!
Roland
Greensboro
NC
Date:
6/18/2025
5
5555555
Really made it easy for me. Since I haven't moved in 45 years. Can't say enough.
Charles Alan
Spring Hill
KS
Date:
6/18/2025
5
5555555
From the initial phone call until close, Jonathan and team kept us informed and were available to answer any questions we had about the loan experience with Fairway group. The additional experience of the College Station environment they have made our decision extremely easy when deciding between several options. Jonathan provides excellent breakdowns of the numbers utilizing different scenarios allowing you to make the best decision with no pressure. He truly works for your best interest and makes suggestions based on your needs. The constant updates and reminders were a plus for our situation being that we began working with him about 100 days out from purchasing our new home.
Cameron
College Station
TX
Date:
6/18/2025
5
5555555
Everything
Adoniran Obed
Grandview
MO
Date:
6/18/2025
5
5555555
the communication was great
Kaelyn Alexis
Oklahoma City
OK
Date:
6/18/2025
5
5555555
Good, clear, routine communication with a positive can-do attitude from the entire team.
Stacey L
Mooresville
NC
Date:
6/18/2025
5
5555555
Tami was fantastic!
Jordan P
Overland Park
KS
Date:
6/18/2025
5
5555555
Dean's right hand Maureen is fast and thorough. combined they are an incredible team who treats a 30k loan with the same urgency as a 300k loan.
Melysa T
Mount Vernon
ME
Date:
6/18/2025
5
5555555
Staff and communication
Daniel
Raleigh
NC
Date:
6/18/2025
5
5555555
Mike was great and very responsive to any questions or concerns I had.
Gale Suzanna
Mocksville
NC
Date:
6/18/2025
5
5555555
Joanna and her team at Fairway are the best. As a first time home buyer, they were super helpful at answering all the questions I had. Even explaining every step along the way. They definitely are willing to help and go the extra mile when purchasing a home. Over all they have truely made this experience great and beyond pleased with there services.
Michael
Crystal City
TX
Date:
6/18/2025
5
5555555
i really enjoyed working with Ross.
Mark M
Aiea
HI
Date:
6/18/2025
5
5555555
Communication
Andre Eugene
Wylie
TX
Date:
6/18/2025
5
5555555
Mike maintains excellent communication
Oriana
Grandview
MO
Date:
6/18/2025
5
5555555
Karen Guin at Fairway Independent Mortgage is excellent at her job. She makes applying for a loan easy and will walk through every part of the process with you. Karen makes sure you are comfortable with every part of the lone process. She stays with you all through the process to the closing and never leaves you guessing.
Carl E
Oxford
NC
Date:
6/18/2025
5
5555555
Speedy communication, excellent explanations, quick loan application processing/review, and competitive rate!
Raymond Michael
Cottonwood Heights
UT
Date:
6/18/2025
5
5555555
Honest and concise advice in high stress situations .
Wilson
Saint Louis
MO
Date:
6/18/2025
4
4444444
Very friendly. Communicated well. Hassle free experience
Lori
Las Vegas
NV
Date:
6/18/2025
5
5555555
Had answers to every question. Very helpful, never felt like i I didn't know what would happen.
Colton D
West Fargo
ND
Date:
6/18/2025
5
5555555
Paul was very thorough throughout the entire experience. He answered all questions quickly and overall made the experience enjoyabl!
Kate
Salado
TX
Date:
6/18/2025
5
5555555
Proactive, very knowledgeable, and trust worthy.
Pedro Julio
Milwaukee
WI
Date:
6/18/2025
5
5555555
Hometown care!
Roger
Spring Hill
KS
Date:
6/18/2025
5
5555555
Fast and friendly communication.
Alyssah Delilah
Avondale
AZ
Date:
6/18/2025
5
5555555
Bill always goes the extra mile to get you what's going to work good for you
Robert
Medford
OR
Date:
6/18/2025
5
5555555
Renee was willing to assist us at any time and willing to go the extra mile to ensure we got our loan completed on time.
Jason P
Lees Summit
MO
Date:
6/18/2025
5
5555555
Simple put. Ashton has set a VERY high standard.
Wah Yit
Lago Vista
TX
Date:
6/18/2025
5
5555555
Susan at Fairway Mortgage made my homebuying experience exceptional from start to finish. She was knowledgeable, patient, and always available to answer my questions no matter how big or small. What truly stood out was her dedication and the personal care she showed throughout the entire process. She kept me informed every step of the way, made sure I understood all my options, and worked hard to get everything done on time. Her professionalism and warmth gave me peace of mind during a stressful process. I couldn’t have asked for a better lender—Susan is simply the best!
Kaydine
Brockton
MA
Date:
6/18/2025
5
5555555
5.0 Stars!
Amy de la Vega
Date:
6/18/2025
5
5555555
Friendly and knowlegable customer service
Amy K
Belton
TX
Date:
6/18/2025
5
5555555
Shannon was very knowledgeable and responded quickly to requests. Very smooth process from start to finish.
Ciro E
Belton
TX
Date:
6/18/2025
5
5555555
It was a reallly smooth process
Holden
Port Neches
TX
Date:
6/18/2025
5
5555555
Me and my wife were Not really looking to buy a house and saw one that we fell in love with we called Michael and he had us approved to make an offer the next day Without Michael's help I doubt we would have been able to get our dream home But with his help he got us to the closing table with 0 issues I would recommend Michael to anyone looking to get purchase a home
Ellis
Birmingham
AL
Date:
6/18/2025

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers