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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
The team was very responsive and it was the smoothest financing process I have ever experienced. This is the 12th home we have purchased and I wish I had met Brittney and her team years ago. They were fantastic!
Franklin
Fruita
CO
Date:
7/28/2026
5
5555555
the overall experience was great and easier than I tought
Cheila
Fairfax
VA
Date:
7/28/2026
5
5555555
John came up with some creative financing tailored to our needs. He was very professional and always had a "can do" attitude. Having met John in person and talked about other things besides business he is just a good person at the core.
Gregory
Gainesville
GA
Date:
7/28/2026
5
5555555
They did great answering questions promptly when I needed. It was a difficilt situation they helped make go easier. Thanks so much Jason and Connor and the whole team
Marina
Jeffersonville
IN
Date:
7/28/2026
5
5555555
Jack is very thorough with his work, ensuring everything is covered. We appreciate his expertise and quickness with every step
Eunice
Bolingbrook
IL
Date:
7/28/2026
5
5555555
Very prompt replies. Fast delivery of everything, well coordinated. Time saver and works great. Thank you!!
Ellie
Buckeye
AZ
Date:
7/28/2026
5
5555555
Phil is kind and friendly. Made the process easy.
Sandra
Wentzville
MO
Date:
7/28/2026
5
5555555
christian was so paitient and informative
Kylie
Reston
VA
Date:
7/28/2026
5
5555555
Smooth process, ease of communication.
Ashley
Tucson
AZ
Date:
7/28/2026
5
5555555
I have had Laura and her team assist me on both the buyer and seller side of transaction. Both experiencea have been nothing but excellent.
Martiza
San Antonio
TX
Date:
7/28/2026
5
5555555
My experience with Jerry and Fairway was excellent! Jerry made the entire homebuying process smooth and stress-free by staying on top of every deadline and timeline. He provided great real estate referrals, was never pushy, and was always pleasant, supportive, and encouraging. As a first-time homebuyer, I couldn't have asked for a better experience. I'm so happy with my new home and excited to start this next chapter!
LaRelle
Kent
WA
Date:
7/28/2026
5
5555555
Great experience
Jordan
Anderson
SC
Date:
7/28/2026
5
5555555
Kent was responsive and explained everything. Getting a mortgage can be stressful and confusing but this process was simple and easy.
Megan
Alachua
FL
Date:
7/28/2026
5
5555555
Danny was so friendly and personable. His whole team was incredibly communicative throughout the entire process. The app, emails and text reminders kept us on track the whole time. I highly recommend working with Danny! Couldn't have asked for anyone better to handle our account! 10 out of 10!
Lindsey
Spring
TX
Date:
7/28/2026
5
5555555
The whole process was so easy and Mike was always available to answer our questions.
Danielle
Rochester
NY
Date:
7/28/2026
5
5555555
Your communication was great with us! with being first time home buyers using the VA loan you were always available when we had questions and needed advice. You got back to us in a timely fashion in order to make our home purchase possible!! We appreciate the work you do.
Megan
Hobart
IN
Date:
7/28/2026
5
5555555
you were able to coordinate this remotely
Isaac
College Sta
TX
Date:
7/28/2026
5
5555555
good job . we are helpful for your assistance during the home buying process. Thanks for explaining everything.
Sothavy
Lynn
MA
Date:
7/28/2026
5
5555555
thjey are very helpful and imformative kept us up to date thru the proccess
James
Cumming
GA
Date:
7/28/2026
5
5555555
My experience with Tu was outstanding, as always. This is my fifth or sixth time working with him, and I continue to choose him because I know I can trust him. He is extremely knowledgeable, friendly, and makes the entire mortgage process smooth from start to finish. He communicates clearly, answers every question, and keeps everything moving efficiently. I always feel confident that I'm in good hands, and I wouldn't hesitate to recommend him to anyone looking for a lender.
Christin
Tualatin
OR
Date:
7/28/2026
5
5555555
Juli and her team went above and beyond for me during our home purchase. We identified the property made sense if we financed some of the renovations, but the sellers wouldn't allow us the time to close on both the property and the renovation loan at the same time. Have no fear, Juli went out to find out the exact Fannie Mae rules and we were able to still make the deal happen given we closed on the property, then closed on the reno loan a few weeks later. I was probably talking to Juli and her team daily for several months! For me, it was well worth it. Can't wait for the next one. Thank you, Juli!!
Nicholas
Wheat Ridge
CO
Date:
7/28/2026
5
5555555
Very helpful, always willing to explain things work with you and try his best to get the job done no matter what hurdles are in your way.
Britny
Roseburg
OR
Date:
7/28/2026
5
5555555
Very informative answered so many questions for us thankful for him
Lane
Mount Vernon
OH
Date:
7/28/2026
5
5555555
Un servicio muy profesional, siempre atentos y un gran trato a nuestra persona. Recomendados tanto Chris como Claudia.
Maria
Tucson
AZ
Date:
7/28/2026
5
5555555
Fast communication thorough lots of resources
Mya
Lathrop
MO
Date:
7/28/2026
5
5555555
Tom's approach is personable and professional. He is extremely knowledgeable, responds quickly, and communicates clearly throughout the entire process. Most importantly, he genuinely makes you feel like he's working to put you in the best possible position and looking out for your best interests.
Arthur
Peoria
AZ
Date:
7/28/2026
4
4444444
Patience in explaining
Sheryl
Casper
WY
Date:
7/28/2026
5
5555555
Joe's professionalism, his knowledge and patience stood out the most to me. He reacts quickly but thoroughly
Troya
Crystal
Minnesota
Date:
7/28/2026
5
5555555
Denise was very helpful and always available tonamswer any questions that I had. She made the entire process very seamless and as painless as possible while making sure I understood what was going on through every step of the way.
Jernettie
Fayetteville
NC
Date:
7/28/2026
5
5555555
helped with all my questions I asked
Dillon
Mansfield
OH
Date:
7/28/2026
5
5555555
Had everything ready to go. I didnt need to push anything
Kristin
Westfield
IN
Date:
7/28/2026
5
5555555
Great communication and all our questions were answered Thank you so much!!
William
Cedar Park
TX
Date:
7/28/2026
5
5555555
Zach, Gabby, and Christy all were great. All had great attention to detail and made the process as easy as possible.
Brandon
Cave Springs
AR
Date:
7/28/2026
5
5555555
Well, Mike was the one in the driver's seat but he said it was a smooth and painless experience overall. Your office responded pleasantly and quickly to questions, and worked hard to help us refinance as soon as possible.
Michelle
Nokesville
VA
Date:
7/28/2026
5
5555555
#1 Linda: Linda and her team are top-notch experts, but what made it GREAT to me is that Linda cared (and still cares) for me as if I was family to her. I trust her 200%!
Samuel
Appleton
WI
Date:
7/28/2026
5
5555555
Everything, every step efficiently
Daryl
Pomfret Center
CT
Date:
7/28/2026
5
5555555
Communication was terrific and always timely
Jacquelyn
Cheyenne
WY
Date:
7/28/2026
5
5555555
Everything. So thankful for a great smooth experienc!!
Megan
Brookneal
VA
Date:
7/28/2026
5
5555555
Everyone says real estate is all about location, location, location. after the purchase of this home and working with your team I think it is more like communication, communication, communication. It was the clear communication, the taking our phone calls off hours, and explaining the unknowns that really helped us feel like we were making an informed decision and ultimately led us to our goal of purchasing a home. I am grateful that our gut instincts told us to go with Diane and her wonderful team. thank you for this opportunity to tell you about my experience!!
Josh
Lawrence
KS
Date:
7/28/2026
5
5555555
Chris was great!👍
Scott
Palmetto Bay
FL
Date:
7/28/2026
5
5555555
Heather communicates. Whether by text, phone, or email, she COMMUNICATES. Throughout the process, we obviously have tons of questions and Heather will not hesitate to make you feel comfortable with answering those questions. If it's the weekend, or 11 p.m., she will make time.
Andrew
Berlin
WI
Date:
7/28/2026
5
5555555
Everyone was very accommodating!
Darlene
Schererville
IN
Date:
7/28/2026
5
5555555
Made it super quick and easy for me in a stressful situation!
Gabriella
New Lenox
IL
Date:
7/28/2026
5
5555555
was very nice and attentive. He took 30 minutes to an hour on the phone with me to explain things. He also went above and beyond. He has a great team with him who also did the same.
Julia
Atlanta
GA
Date:
7/28/2026
5
5555555
Good service and communication.
Rickey
Hurricane
UT
Date:
7/28/2026
5
5555555
Miss Bolin was very fast and efficient ,very informative willing to educate bbbbv
Michael
Elwood
IN
Date:
7/28/2026
5
5555555
Good communication, quick responses
Blake
Rockford
MI
Date:
7/28/2026
5
5555555
It was just a great experience
Eric
Geneseo
IL
Date:
7/28/2026
5
5555555
Andrew was outstanding from start to finish. Throughout several last-minute changes with the transaction, Andrew stayed on top of everything, coordinated closely with the title company and other parties, and kept us informed every step of the way. His communication gave us confidence that everything would come together, and it did.
Andrew
Castle Pines
CO
Date:
7/28/2026
5
5555555
Having great communication and keeping things easy for us through a process we were unfamiliar with.
Ethan
Warren
ME
Date:
7/28/2026
5
5555555
The process being super simple and stress free made everything go smooth, we are beyond blessed and thankful to have used fairway.
Tyler
Lorena
TX
Date:
7/28/2026
5
5555555
Fast, reliable, dependable and friendly
Amanda
Issaquah
WA
Date:
7/28/2026
5
5555555
Dana and her team were extremely responsive and were proactive about walking us through the upcoming steps and need dates.
Danielle
Littleton
CO
Date:
7/28/2026
5
5555555
Great communication, answers to my questions
Elvis
Americus
KS
Date:
7/28/2026
5
5555555
Her professional service is respectfully and friendly.
Beyene
Vancouver
WA
Date:
7/28/2026
5
5555555
Hyper responsive, great communicator, excellent support team.
Brett
Reisterstown
MD
Date:
7/28/2026
5
5555555
Took the extra time to teach me about the process as a first time home buyer.
Salvatore
Conestoga
PA
Date:
7/28/2026
5
5555555
Corey was so helpful throughout this whole process. Made us feel so comfortable to ask him any little thing. He was very attentive and informative. Would highly recommend him to anynbody in need of his services.
Biancia
Center Point
AL
Date:
7/28/2026
5
5555555
Wonderful communiction and timley responses.
Alisa
Fort Wayne
IN
Date:
7/28/2026
5
5555555
I have used Ashley on multiple house purchases and I will never look elsewhere . She is absolutely amazing and extremely efficient . It is always a pleasure working with her and I tell everyone I know in the market for a home
Brandon
Klondike
TX
Date:
7/28/2026
5
5555555
Steve is so easy to work with.
Dewey
Calera
AL
Date:
7/28/2026
5
5555555
The consistent communication and work efficiency
Pete
Cedar Hill
TX
Date:
7/28/2026
5
5555555
Brett's communication. Always available. Always had good , clear answers to questions. Always gave us time to walk through details or concerns. Made the whole process as clear as possible and we were able to feel confident every step of the way.
Daniel
Golden Valley
MN
Date:
7/28/2026
5
5555555
Mike is very knowledable and helpful. He explained everything and made sure we understood.
Cindy
Oregon
WI
Date:
7/28/2026
5
5555555
Communication was amazing
Hanna
Central City
CO
Date:
7/28/2026
5
5555555
Max was very responsive to my needs and questions. As an elderly client I needed a lot of handholding and explanations. He was always available, patient, and well prepared.
Richard
Citrus Springs
FL
Date:
7/28/2026
5
5555555
Great communication, the whole team answered any questions I had, and every step was very prompt.
Emily
Warren
ME
Date:
7/28/2026
5
5555555
I felt like you answered all my questions without making me feel unintelligent. Very informative and was able to respond to me quickly. Very thorough with explaining things, and just overall felt like you cared about our journey in buying our home.
Abbey
Columbus
IN
Date:
7/28/2026
5
5555555
You made the fact that we owned another home in our current location a lot easier to work with than other lenders were offering us. And you seemed to be more knowledgable on VA loans than the other lenders. The repsonse times and communication from you and your team with us throughout the process was great. We couldn't have hoped for an easier experience
Morgan
Great Falls
MT
Date:
7/28/2026
5
5555555
Everything was great and his team made was very great to work with
Bryan
Racine
WI
Date:
7/28/2026
5
5555555
Very amazing communication from start to finish. Great response time on letting me know anything that need to be completed on my end. Provided great resources to help ensure all little ends were squared away by closing day. Assisted very well making closing day a breeze. Cannot applaud Bill and Nate Mynatt enough and very much appreciate their team!
Glen
Canal Fulton
OH
Date:
7/28/2026
5
5555555
Kim made everything very understandable and she was very informative
Dayton
Burlington
NC
Date:
7/28/2026
5
5555555
So helpful to my millions of questions! They always answered quickly and are very friendly!
Abigail
Knoxville
TN
Date:
7/28/2026
5
5555555
We absolutely enjoy working with Ben at Fairway Home. Every transaction comes with its own challenges, and whenever we hit a wall, Ben never gives up. He always has a Plan B-or even Plan C-to help find a solution. What truly sets Ben apart is his excellent communication. He responds quickly, keeps everyone informed throughout the process, and works tirelessly to make things happen. His dedicatiob, problem-solving skilss, and professionalism make him an outstanding lender and a trusted partner. We highly recommend Ben to anyone looking for someone who will go the extra mile for their clients.
Adila
Doswell
VA
Date:
7/28/2026
5
5555555
We faced several obstacles along the way, but in the end, we accomplished our goal. Great work, Nate!
Angel
Sheridan
IN
Date:
7/28/2026
5
5555555
Ryan and his team was wonderful to work with! Great communication, reliable, professional, and available to answer our questions. We felt at ease through the entire process and really appreciated all of their time and efforts!
Katrine
Spring Hill
KS
Date:
7/28/2026
5
5555555
Great people and great customer service
Hamza
Manassas
VA
Date:
7/28/2026
5
5555555
Easy to deal with and always there to guide me through the proces!
Lee
Searsport
ME
Date:
7/28/2026
5
5555555
Very easy to talk to, explained everything, very accommodating with getting paperwork to them.
Ilona
Freeport
NY
Date:
7/28/2026
5
5555555
Ian was quick and efficient with my time and knew exactly what to do. He took the time to explain to me the documents I was signing.
Dean
Sonora
CA
Date:
7/28/2026
5
5555555
Smooth and seamless transactions. He was a great communicator and pleasant to work with.
Kevin
Monroe Township
NJ
Date:
7/28/2026
5
5555555
The regular updates, understanding of the cluent' needs and supportive staff
Zenaida
Pomona
CA
Date:
7/28/2026
5
5555555
It was great expereince working with Sabina during the whole mortgage process. Her indepth knowledge, communication, guidance and professionalism was really impressive. She was always available and communicative via quick response (email or short calls). From the very first meeting, Sabina took time to understand our whole financial picture, incomes and monthly expenses and provide information on orgnazing and adjusting some of our disaligned and misconfused finances . She was really patient and supportive on reviewing those disorganized finances and provided necessary guidance in order to make the whole process successful. Her guidance, detail-oriented financial preparation made everything sort out in short duration with ease and peace of mind. I highly recommend Sabina to anyone who wants professional mortgage financial support and guidance.
Tej
Mechanicsburg
PA
Date:
7/28/2026
5
5555555
Always prompt responses, great communication throughout the process. Smooth
Jeffrey
Cottage Grove
WI
Date:
7/28/2026
5
5555555
Barry was knowledgeable, transparent and communicative.
Janelle
Baltimore
MD
Date:
7/28/2026
5
5555555
Andrei and the team did an awesome job the were always very responsive even on the weekend. Answered every question I ever had and made the sale of the house very smooth.
Donald
Big Spring
TX
Date:
7/28/2026
5
5555555
Your willingness to be available when needed and work around tough schedules was phenomonal. The customer service and experience was worlds ahead of every other lending agent we spoke with. Your group handled home insurance, underwriting, and the inital loan way ahead of schedule at every turn. Everyone on the team communicated the financial aspects really well and helped us as first time buyers understand the process and where the money was going.
Joshua
Indianapolis
IN
Date:
7/28/2026
5
5555555
Everything went
George
Cheyenne
WY
Date:
7/28/2026
5
5555555
Paige and her team were professional, responsive, and made the home buying process smooth and stress free. They answered all of my questions and kept me informed every step of the way. I would highly recommend them!
Vivian
Pasadena
TX
Date:
7/28/2026
5
5555555
Andy was quick to respond and very helpful with any information we could possibly need
Micah
Lathrop
MO
Date:
7/28/2026
5
5555555
Very accomodating and always available when I need help.
Theodore
Alpharetta
GA
Date:
7/28/2026
5
5555555
He's was very timely and worked to push our work through with our tight deadlines
Benjamin
Indianapolis
IN
Date:
7/28/2026
5
5555555
Expert in products and customer service!
Brian
Wentzville
MO
Date:
7/28/2026
5
5555555
Easy to communicate with.
Angelica
Williams
AZ
Date:
7/28/2026
5
5555555
Jo and her team did everything to make sure we had a clear understanding of what the homebuying process looked like in the beginning and throughout the duration of it. They were there for every question we had and answered in a timely, professional manner. We were very grateful to have a team that worked so diligently with our best interests in mind and gave us the option to make our own decisions about our mortgage. And they did everything in their power to make sure we were able to close right on time, thank you so much!
Skylar
Warren
ME
Date:
7/28/2026
5
5555555
Everything was a smooth process and everything was done in a timely manner . Any questions I had they would be answered the same day .
Carlos
Crosby
TX
Date:
7/28/2026
5
5555555
Mike Stein and his team (Chris Barker, Cindi Leake, and Iman Jaberizadeh) were all helpful, supportive, and thorough
Callie
Alexandria
VA
Date:
7/28/2026
5
5555555
I really appreciated the consistency and open communication between Cheryl and I. She always made time to answer any of my questions as a first time home buyer.
Gage
Lampasas
TX
Date:
7/28/2026
5
5555555
Great communication and thorough explainations about the process. Very friendly, down to earth, and personable too.
Sydney
Windsor
CO
Date:
7/28/2026
5
5555555
Kelly was very helpful, informative, patient, and supportive as we went through our long property search
Mark
Byers
CO
Date:
7/28/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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