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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

For J.D. Power 2023 Award information, visit www.jdpower.com/awards
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555

Miranda went above and beyond. She was always professional and always kept us up to date with our loan process. She made the whole process easy for us and would highly recommend to anyone!

Jennifer
Somers
CT
Date:
5/23/2024
5
5555555

Bryan Brackeen

John
Palm City
FL
Date:
5/23/2024
5
5555555

Jennifer helped me through the bumps in the road and extra help that was needed to resolve issues.

Wanda
Athens
TX
Date:
5/23/2024
5
5555555

The patience and time to explain everything to us every step of the way.

Roque
Manor
TX
Date:
5/23/2024
5
5555555

Great service

Casey
Rome
GA
Date:
5/23/2024
5
5555555

Grover and his staff were so helpful and professional every step of the way. We had a bad experience before with a broker and Grover really made extra effort to reassure and support us.

Jennifer
Highlands Ranch
CO
Date:
5/23/2024
5
5555555

The consistent communication made things easy step by step

Davis
Connersville
IN
Date:
5/23/2024
5
5555555

Very clear communication from Spencer. Thank you

Srinivasa Gopikiran
McKinney
TX
Date:
5/23/2024
5
5555555

Great communication. Great service. Seamless process.

Jocelyn
Berea
OH
Date:
5/23/2024
5
5555555

Tim and his team were amazing! The builder had months to get the loan done and were not successful. The loan was moved over to Tim and his team with 1 week to go before closing. Tim and the team not only got it done but did so in less than the week's time! The customer service was top notch and we can't thank them enough!

Lisa
Queen Creek
AZ
Date:
5/23/2024
5
5555555

Very helpful people and Very friendly and easy to work with

Tyler
Orleans
NE
Date:
5/23/2024
5
5555555

Allison is a wonderful person

Kevin
Emporia
VA
Date:
5/23/2024
5
5555555

Bobbi and Eric. Process from start to finish was very easy. They really made it easy to get everything done and were there to answer any questions I had along the way.

Gregory
Fort Mill
SC
Date:
5/23/2024
5
5555555

Great communication. We appreciated all the very thorough explanations of all the different options we could pursue throughout the process.

Christine
Greenwood
IN
Date:
5/23/2024
5
5555555

The process was so easy

Richard
Tucker
GA
Date:
5/23/2024
5
5555555

Quick replies made the process easier. I appreciated the open communication between the team

Callahan
Lawrence
KS
Date:
5/23/2024
5
5555555

My Wife and I had an amazing experience buying our first home. Ashley and her team helped make our dream a reality. Ashley is a master of her craft. She was very good at communicating with us and explaining the home buying process step by step. She was always available when we had questions and provided very valuable advice when needed. Thank you for being there for us Ashley! I will continue to refer her services to our family and friends.

Daniel
Parker
CO
Date:
5/23/2024
5
5555555

The team was very friendly and went above and beyond!

Jessica
Hartford City
IN
Date:
5/23/2024
5
5555555

Tracey, made the process easy even when I questioned the process or when I was having second thought shemadeitseamlessly hopeful.She always kept me informed and updated. Her knowledge and experience was always at the forefront of her job. No matter the day or time she was always present. I could not have asked for a better loan officer.

Bernice
Fort Worth
TX
Date:
5/23/2024
5
5555555

Jaime made the process easy and smooth for our first home buying process

KASSAUNDRA
Cheyenne
WY
Date:
5/23/2024
5
5555555

Easy experience and maximize are options to keep as much cash in our pockets as possible.

Daniel
Murfreesboro
TN
Date:
5/23/2024
5
5555555

There was good communication.

Alaina
Colorado Springs
CO
Date:
5/23/2024
5
5555555

Steph was amazing from start to finish. We absolutely enjoyed working with her, especially as first time home buyers. She provided guidance throughout every step of the way and made herself available to answer any and all questions no matter the time of day. She created a very tailored, customized experience and we always felt that we were a priority even though we know she was balancing other clients.

Jean
Cleona
PA
Date:
5/23/2024
5
5555555

The whole experience was great and much smother than we expected, and I believe that was because the expertise of the Howard group, they were very professional and we are so grateful for the referral from a friend that gave us their information, if you want things done correctly and in your best interest then I personally recommend them as I am doing with my own family!

Craig
Date:
5/23/2024
5
5555555

Very professional, understanding, and patient

Michael
Lakeland
GA
Date:
5/23/2024
5
5555555

Lucy is amazing! She helped us with every step of the way. Every little question we had went answered with full explanation in a way that was easy to understand. No detail is too small with Lucy! She is just wonderful

Alex
Norton
OH
Date:
5/23/2024
5
5555555

Throughout this process MaryAnn was thorough with her communication, keeping us informed and setting our expectations, she helped us navigate through decisions and calmed us down when we were overwhelmed. She is kind and personable and made our experience great.

Sydney
Mckinney
TX
Date:
5/23/2024
5
5555555

What made the process great was the comunication component that megan provides. Also, she is fast at responding messages, emails and phone calls.

Jose Uriel
Orick
CA
Date:
5/23/2024
5
5555555

The Howard’s made our home buying experience so smooth and assuring that we were getting the best care with the lending process. They helped us navigate our finances and budget as well as educated us on the process. We had worked with a previous company that was not as knowledgeable and found Walter and Emily through our new realtor! Their experience and presence in the industry helped us close the deal on our home with multiple offers! Definitely recommend!

Gina
Date:
5/23/2024
4
4444444

We got the house.

Jason
Middleburg
FL
Date:
5/23/2024
5
5555555

I had a pleasant time working with Joanne. She was very thorough and made sure we had everything we needed.

Emily
Los Angeles
CA
Date:
5/23/2024
5
5555555

quick and easy

Suanne
Georgetown
TX
Date:
5/23/2024
5
5555555

Was always available to answer questions and explain what was happening throughout the process. Everything moved quickly and efficiently which made the process easy.

Rebekah
Sterling
VA
Date:
5/23/2024
5
5555555

Team was always available.

James
Milwaukee
WI
Date:
5/23/2024
5
5555555

Quick response time.

Cody
Lonsdale
MN
Date:
5/23/2024
5
5555555

Very easy for us

Tammy
Phoenix
AZ
Date:
5/23/2024
5
5555555

Communication and explaining things i didn't know or understand

Estevan
Webster
FL
Date:
5/23/2024
5
5555555

David's did a great job of getting our loan approved in a very short amount of time

Gregory
Atlanta
GA
Date:
5/23/2024
5
5555555

I enjoyed working with you very much. Y’all were great people to me, and I have referred you to my neighbor when her place goes up

Julie
Tool
TX
Date:
5/23/2024
5
5555555

Your people, they were great explaining everything.

Mindy
Albany
IN
Date:
5/23/2024
5
5555555

Erin was always very communicative and walked us through the whole process. She was always available for questions, and either had an answer right away or gave us someone to contact if she didn’t have the answer. We appreciated her help so much!

John-Keith
Cleveland
NC
Date:
5/23/2024
5
5555555

Adam was awsome! Super helpful and resourceful. Very good at making sure I understood every step of the way. Took the time to explain each step very informative and super quick with the process. Thanks again my man!! **********

Gino
San Tan Valley
AZ
Date:
5/23/2024
5
5555555

Jimmy was so knowledgeable and thorough. He made me feel so comfortable throughout the process!

Molly
North Attleboro
MA
Date:
5/23/2024
5
5555555

They were extremely communicative and helpful.

Johnny
Atlanta
GA
Date:
5/23/2024
5
5555555

great experience

Sergio
Los Angeles
CA
Date:
5/23/2024
5
5555555

Always helpful walking through the process of everything that might come up

Debra
Branson
MO
Date:
5/23/2024
5
5555555

Garrett and his team were always very quick to get back to us and answer our multitudes of questions. I always trusted his outlook throughout the process

Erik
Nashua
NH
Date:
5/23/2024
5
5555555

The responsibility and commitment Terry and Shawna had with us. Always being responsive and available for us to answer any question and help us with anything related to their service. We are happy with their service and feel grateful to be able to work with them and we recommend them 100%.

Yorgelys
Bellevue
NE
Date:
5/23/2024
5
5555555

Mario was always available whenever we had a question or concern. Highly recommend.

Gizell
Chicago Ridge
IL
Date:
5/23/2024
5
5555555

Daniel made the process smooth and as stress free as possible

Taylor
Pardeeville
WI
Date:
5/23/2024
5
5555555

Very knowledgeable folks that kept us abreast of all of the items we needed to submit.

Allison
Andover
MN
Date:
5/23/2024
5
5555555

My experience with Alla was one of my most amazing experiences ever. Her professionalism, her answering every one of my questions thoroughly, her finding the best loan with the best interest rate is just a few of the things that blew me away. I would recommend her to everybody and anyone as she made the process of buying my home very simple and stress free. Thank you Alla!

Svetlana
Westfield
MA
Date:
5/23/2024
5
5555555

Attentive and professional.

Michael
Alexandria
VA
Date:
5/23/2024
5
5555555

First of all Scott is a longtime friend but he helped us when there were things we didn’t understand. He was always patient and kind and professional in his services to us. He listened to our questions and answered them quickly helping us feel successful.

Sheryl
Springville
AL
Date:
5/23/2024
5
5555555

Audrey made it simple and laid out a plan to achieve our goals. She was patient and answered all questions in a timely matter. She is highly rated for a reason.

Leon
Amarillo
TX
Date:
5/23/2024
5
5555555

Great communication through the process. Great realtor suggestion in Tim. Easy process throughout. Can't thank you enough.

Corey
Temple
TX
Date:
5/23/2024
5
5555555

Sharla and her team made getting a mortgage super easy. They didn't just get me into a mortgage but helped educate me on the process so that I could make an informed decision. They go above and beyond to help you make the right decision for your family.

Sara
Eagle Mountain
UT
Date:
5/23/2024
5
5555555

Communication was great. They made the process easy and seamless . Enjoy working with Tammy

Lisa
Manchester
NH
Date:
5/23/2024
5
5555555

Rodrigo was knowledgeable and very responsive. He answered any and all questions we had and he made the process painless.

Ann
Tinley Park
IL
Date:
5/23/2024
5
5555555

What made my experience so great was that Mike made time to answer any and all questions I had regardless of when I reached out to him both leading up to the closing and even after closing.

Ashley
Canton
OH
Date:
5/23/2024
4
4444444

Everything went smoothly, we didn't need to follow-up a ton.

Jolyn
Shawnee
KS
Date:
5/23/2024
5
5555555

Great person to work with and very knowledgeable about the loan process

Brian
Charlotte
NC
Date:
5/23/2024
5
5555555

They made everything happen in a short amount of time

Elizabeth
Germantown
WI
Date:
5/23/2024
5
5555555

Clear communication and friendly staff

Amy
Eureka
CA
Date:
5/23/2024
5
5555555

Trey, Mandy, and all the staff stayed on top of every phase of the home buying process.

James
Henrietta
TX
Date:
5/23/2024
5
5555555

Quick responses with clear communication

Brandon
Atlanta
GA
Date:
5/23/2024
5
5555555

Communication was great. I was always in the loop.

Cole
Scottsdale
AZ
Date:
5/23/2024
5
5555555

Garett was very responsive and made my first home buying process very clear and smooth!

Maura
Boston
MA
Date:
5/23/2024
5
5555555

the energy of Donna and her team was so welcoming that you "felt" like..." These folks love helping people achieve their homeownership dreams". Donna monitored the interest rates to ensure I got the financing I wanted and did her research on what would be the best lending option for me. Lisa Burns was my coordinator and worked with me and the underwriting team to ensure we were moving together in the process - she was a great advocate for me when underwriting tried to get too technical. haha! i appreciated that. Donna and her team kept me up-to-date on where we were in the process, daily and answered any questions I had immediately. All I can say is...i felt held and supported through the process. Thanks yall!

Spring
New Orleans
LA
Date:
5/23/2024
5
5555555

Super fast, transparent, great communication and extremely friendly interactions.

Brandon
Minnetonka
MN
Date:
5/23/2024
5
5555555

So thankful for an incredibly fast and efficient closing that made our offer on our dream house competitive!

Megan
Louisville
KY
Date:
5/23/2024
5
5555555

Good information provided by her.

Arturo
Chanhassen
MN
Date:
5/23/2024
5
5555555

Dave is very knowledgeable, resourceful, and responsive.

Chika
Discovery Bay
CA
Date:
5/23/2024
5
5555555

very thorough, lot of information given, made process simpler

Aareet
Seminole
FL
Date:
5/23/2024
5
5555555

Jason had great communication throughout this whole process! I was a first time home buyer and had no idea what I was doing! He was great at explaining the process and exactly what was coming in the future! So so thankful for all the hard work he put it in!

Caylyn
Milwaukee
WI
Date:
5/23/2024
5
5555555

Cheryl was incredibly thorough and responsive, it was a fantastic experience. We were continuously one step ahead of the process thanks to her preparation and communication.

Jordan
Andover
MA
Date:
5/23/2024
5
5555555

On point with communication and final decision

Robert
Ocala
FL
Date:
5/23/2024
5
5555555

Lisa was a great communicator and patient with all of my questions. I appreciate how informative she was.

Brennan
Houston
TX
Date:
5/23/2024
5
5555555

Jeramy explained everything I wanted to know about the loan and terms, and he supported me promptly at every step of the process. Very professional

Andrei
Nashville
TN
Date:
5/23/2024
5
5555555

you all very understanding and patience.

Evelina
Kankakee
IL
Date:
5/23/2024
4
4444444

The availability of the team to answer questions.

William
Bremerton
WA
Date:
5/23/2024
5
5555555

Jeff is the best!

Brenna
Enfield
CT
Date:
5/23/2024
5
5555555

How fast you and your team got things completed and got back to us with responses.

Tabatha
Freeburg
IL
Date:
5/23/2024
5
5555555

Very friendly and helpful.

Joshua
Topeka
KS
Date:
5/23/2024
5
5555555

He was fast and knew what we needed to be approved. He worked with us and gave us knowledge throughout the process since this was our first home purchase. He was great at walking us through the process, all with a smile.

Tamara
Moody
TX
Date:
5/23/2024
5
5555555

Jeff was a pleasure to work with. He put in the effort to get me a home loan at a price point that was manageable, I'm very thankful for that. I will recommend him to future potential homebuyers for sure. -K

Kenneth
Las Vegas
NV
Date:
5/23/2024
5
5555555

Fast efficient service, also there weren’t any questions Brittany didn’t have an answer for.

Robert
Cheyenne
WY
Date:
5/23/2024
5
5555555

The updates and detailed instructions for every step on this escrow journey. And the for the ease and simplicity of every step.

Herbert
Concord
CA
Date:
5/23/2024
5
5555555

Nathan was very attentive, called frequently with updates as they came along. He was knowledgeable and pleasurable to work with. I was very grateful to have him during my home buying experience.

Jacob
College Station
TX
Date:
5/23/2024
5
5555555

Very accommodating and always willing to text or call if you have questions.

Landon
Kathleen
GA
Date:
5/23/2024
5
5555555

Kyle was always on top of everything, I didn’t have to worry about anything , very knowledgeable helpful and caring , I will definitely recommend Kyle to my friends if they are looking to buy a house!! Thank you, Kyle for all your help. You are awesome.!!

Karina
Bruceville
TX
Date:
5/23/2024
5
5555555

Speed of processing and overall communication during entire process was fantastic!

Arthur
Dillon
CO
Date:
5/23/2024
5
5555555

Easy communication, stress free

Abbi
Monterey Park
CA
Date:
5/23/2024
5
5555555

Great communication and guidance! Appreciated your willingness to work with us.

Katherine
Valdosta
GA
Date:
5/23/2024
5
5555555

Zack was super helpful throughout the loan process. He was very knowledgeable, personable and always willing to answer any questions.

Krystal
Springfield
MA
Date:
5/23/2024
5
5555555

I feel like Chelsea went above and beyond to make my loan and bridge loan work together, covering all of the paperwork, making the whole process so much easier for me and for me to understand. Very good at explaining what was going on and what I needed to do, I will definitely refer Chelsea In the future.

Theresa
Longmont
CO
Date:
5/23/2024
5
5555555

Timely responses, smooth and engaging throughout the process.

Albert
Waunakee
WI
Date:
5/23/2024
5
5555555

friendly, prompt, courteous and professional service

Paul
Tofte
MN
Date:
5/23/2024
5
5555555

very good communication

John
Anniston
AL
Date:
5/23/2024
5
5555555

Roger is the best!

Michael
Alpine
CA
Date:
5/23/2024
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Expect The Best.

  • High-quality loan processes and procedures
  • Early delivery of closing documents and loan funds
  • Some of the fastest turn times in the industry
  • Outstanding customer service
  • BBB rating of A+

6,800

+
Team Members

2,000

+
LOAN OFFICERS

650

+
Branches

$42.02B

Volume 2022

468,000

+
Verified Reviews

129,900

+
Units 2022

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Michael Blake
President of Capital Markets
Todd Gavinski
Chief Financial Officer
Paola Kielblock
President of Retail Products
Julie Fry
Chief HR Officer
Tom Dixon
President - Closing & Post Closing
Randy Allen
Chief Information Officer
John Hotchkiss
Chief Risk Officer
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Joy Knoch
EVP, Training and Operational Support
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Nikki Johnson
EVP, Corporate Closing
Nate Bisco
EVP, Branch Optimization
Austin Larr
SVP/Area Manager
Shelly Shaw
EVP Corporate Closing
Louise Thaxton
AWI CEO and Branch Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Founded Marketing HUB


Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level. By encouraging employees to volunteer and help their local communities.
Fairway Careers