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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
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The helpful emails and texts to stay on target with all the information that is needed.
Carol
Warwick
RI
Date:
11/9/2026
5
5555555
Awesome customer service!
Natasha
Killeen
TX
Date:
11/9/2026
5
5555555
Ashley answered all my questions quickly, kept me informed, and made the process very easy for me.
Susan
Loveland
CO
Date:
11/9/2026
5
5555555
I always LOVE working with Tim and his team!!
Jessica
Chico
TX
Date:
11/9/2026
5
5555555
Clear communication and very transparent. Always felt like I understood their process and current/next steps throughout the process
Carter
Kimberly
WI
Date:
11/9/2026
5
5555555
Todo en general
Jorge
Rockford
IL
Date:
11/9/2026
5
5555555
Starting with Ben Tobias and moving to Jordan Phelps and the rest of the Fairway team, this has been the absolute best financing experience I have had in the 40 years that I have been buying and financing homes. We had a timeline and the staff met or beat each of the hurdles on the way to meeting the deadline. I cannot say enough good things about everyone and I am grateful to all of you for working to get this financing completed.
Jeff
Scottsdale
AZ
Date:
11/9/2026
5
5555555
Constant communication, wealth of knowledge and calm understanding!
Walter
Martinsburg
WV
Date:
11/9/2026
5
5555555
I am beyond happy with my experience working with Jennifer. She was very attentive and kind, helped me better understand the process, communicated very well, and made me feel valued throughout every step. I am very thankful to have worked with her and appreciate everything she did to help me along the way.
Lauren
Bellefonte
PA
Date:
11/9/2026
5
5555555
Friendly and understanding!
Christelle
Elk Grove
CA
Date:
11/9/2026
5
5555555
John was great he answered our questions asap. He is very knowledgeable on the ins and outs of the loan process . We truly appreciate all his help!!
Mark
Concord
VT
Date:
11/9/2026
5
5555555
Excellent communication
Chelsea
Beech Grove
IN
Date:
11/9/2026
5
5555555
Jonathan was great at communicating, returning calls, and answering my many questions, as a first time home buyer. He is very seasoned in this field. Highly recommend.
Stephanie
Concord
VT
Date:
11/9/2026
5
5555555
Solid communication and an overall quick process.
Katrina
Kingston
TN
Date:
11/9/2026
5
5555555
Kim worked around my availability
Daniel
Littleton
NH
Date:
11/9/2026
5
5555555
Danielle was great; extremely responsive and thorough. We really appreciated her help walking through the process and comparing financing options.
Kevin
Haymarket
VA
Date:
11/9/2026
5
5555555
Ability to get things done
Charlie
Shallotte
NC
Date:
11/9/2026
5
5555555
Mary was awesome about getting us in to our home. She helped us stay on track and reminded us about the important deadlines. She was available at all times which was very helpful. She also explained things super well. Overall a great experience.
Sydney
Date:
11/9/2026
5
5555555
So knowledgeable and helped us every step of the way. Made the process painless!!
Lisa
Nampa
ID
Date:
11/9/2026
5
5555555
Helped us every step of the way, and made sure to get interest rate as low as possible.
Anthony
Vernon
CT
Date:
11/9/2026
5
5555555
Hollie and Jamie!!
Brian
Draper
UT
Date:
11/9/2026
5
5555555
Very thorough , caring , weekly updates , always available if I had a question
Daniel
Broussard
LA
Date:
11/9/2026
5
5555555
Nikie is easy to speak with, quickly responsive, patient and extremely communicative between client and other parties along the way. Her personality is so positive and you can genuinely hear the smile in her voice.
David
Nampa
ID
Date:
11/9/2026
5
5555555
A plus service +++++. Great to work with. Highly recommend !!
Omar Beltre
Taftville
CT
Date:
11/9/2026
5
5555555
Mark has made my first time home buying experience a very easy process . I stepped into his office with zero knowledge of buying A home, and walked out with confidence and of course a very happy purchase for me and my family! Mark was very patient with me and made me feel so much comfortable and relaxed during the whole transaction. He cares a lot about his clients, and he loves what he does . I recommend working with Mark, whether if it's a first time home buyer or not.
Aldo
Kenosha
WI
Date:
11/9/2026
5
5555555
Matt and his team are dedicated to helping in every way from crazy questions I asked to making the my closing as smooth as possible.
Joya
Hartsville
SC
Date:
11/9/2026
5
5555555
Communication and trust
Kimberly
Mesa
AZ
Date:
11/9/2026
5
5555555
Jaime is absolutely phenomenal! From start to finish, she went above and beyond to make the entire lending process as smooth as possible. She is incredibly responsive, attentive, and genuinely cares about meeting her clients’ needs. No matter how many questions I had or when I had them, she was always there with answers, guidance, and reassurance. She never once hesitated to help in any way she could! What truly sets Jaime apart is her dedication to her clients. She is there for you every step of the way and even continues to check in after everything is finalized. You can tell she truly loves what she does and takes pride in making sure her clients are taken care of. Jaime is kind, caring, hardworking, and incredibly passionate about her job. I am beyond grateful for everything she did for me throughout this journey! I would 100% recommend Jaime to anyone looking for a lender, and I wouldn't hesitate to use her again for any future lending needs! She truly goes above and beyond, and I can't thank her enough! ❤️
Alexa
Cheyenne
WY
Date:
11/9/2026
5
5555555
The patients she had for us with every question and concern we had throughout the process.
Victoria
Forest Grove
OR
Date:
11/9/2026
5
5555555
Very knowledgeable and worked all hours of the day to get us the best rate.
Steven
Casper
WY
Date:
11/9/2026
4
4444444
Communication and transparency
Madison
Kimberly
WI
Date:
11/9/2026
5
5555555
Troy and his team did a great job getting us through the approval process for our mortgage. I have never bought a home before and they were great with communication and answering any questions I had. Thanks!
Jordan
Grand Prairie
TX
Date:
11/9/2026
5
5555555
She was easy to talk to, was very knowledgeable and helped out with anything she could.
Shelbie
Enumclaw
WA
Date:
11/9/2026
5
5555555
The process was smooth and fast!
Jeremy
Cheyenne
WY
Date:
11/9/2026
5
5555555
Online forms were really easy to fill out. Alex and his team were always considerate and informative.
Evelyn
Saint Francis
WI
Date:
11/9/2026
5
5555555
Great communication and excellent service
Seth
Yucaipa
CA
Date:
11/9/2026
5
5555555
I loved how easy it was to get in contact with Jason any time we had a question and he was always more than willing to answer all our questions
Alayna
Greenacres
WA
Date:
11/9/2026
5
5555555
Kyle was great to work with and made my first time buying a home so much easier!
Bonnie
Grand Junction
CO
Date:
11/9/2026
5
5555555
Extremely responsive and clear and fast while being thorough!
Mary
Washington
DC
Date:
11/9/2026
5
5555555
The communication was absolutely fantastic. There was no issue brought up that Ann did not have a prompt answer to. For a first time home buyer, the process could not have been better thanks to
Jordan
Alto
GA
Date:
11/9/2026
5
5555555
The constant communication and words of affirmation Trey gave us was absolutely amazing. Any doubts we had he made sure to follow up and made us feel comfortable during this entire process. He made sure we got this house!!!
Nathan
New Braunfels
TX
Date:
11/9/2026
5
5555555
Dana was great with answering all of my questions, whether it was for payments at different interest rate scenarios, costs to buydown the rate at different intervals, clarification of documents/requirements among many other things. While answering these questions, Dana was always respectful, patient, and willing to work with us.
Jose
Palmdale
CA
Date:
11/9/2026
5
5555555
Very easy to work with. Responsive to questions. Made the deal very easy to complete.
David
West Greenwich
RI
Date:
11/9/2026
5
5555555
Every step along the way was explained. Every question answered quickly.
Thomas
Monroe
NC
Date:
11/9/2026
5
5555555
Extreme efficiency and mission oriented.
Stephen
Washington
DC
Date:
11/9/2026
5
5555555
Jill has been my go to lender for several years now. We've refer several friends to her services. She and her office are quick , thorough, and extremely knowledgeable. Well continue to use her services for years to come.
Pedro
Fort Worth
TX
Date:
11/9/2026
5
5555555
Ummmm Barry is a GOD. His is a person that makes you feel involved and informed at every level of the loan experience. He fought tooth and nail to get my VA construction loan done. Word can' texpress the gratitude I have for him. Barry could sell a woman in white gloves a ketchup popsicle and she would by it. Barry from the bottom of my heart I thank you my friend. P.S. the salsa was awesome.
Jeremiah
Mount Union
PA
Date:
11/9/2026
5
5555555
Quick and Easy
Gregory
Gatlinburg
TN
Date:
11/9/2026
5
5555555
We recently purchased our dream home, and we couldn't be happier with the experience! Our lender Trey and his team went above and beyond throughout the entire process. From answering all of our questions and keeping us informed to making sure we felt comfortable and confident with every decision, his dedication and transparency truly stood out. Buying a home can be stressful, but he made the entire experience smooth and enjoyable. He was professional, patient, knowledgeable, and genuinely invested in helping our family find the right loan that comfortably fit our budget. We are incredibly grateful for all his hard work and would highly recommend him to anyone looking to buy or refinance a home. Thank you for helping our family make this dream a reality!
Jessica
New Braunfels
TX
Date:
11/9/2026
5
5555555
Bosco answered all of my questions with clarity and responded to my messages in a timely manner. He was always willing to get on a phone call with me to explain things more in detail and I appreciated his advice throughout the process. He made my first home buying process very easy to navigate.
Perla
Tacoma
WA
Date:
11/9/2026
5
5555555
Ralph was perfect from start to finish, couldnt have gone any more smoothly.
Tanner
Lake Zurich
IL
Date:
11/9/2026
5
5555555
The turnaround time was excellent. The day he told me I was going to close was the day I was closing.
Lorena
Brownsville
TX
Date:
11/9/2026
5
5555555
Aaron was always attentive, respectful, I feel he is very knowledgeable, and completely impartial no matter what I said or asked. He made me feel confident there was no dumb questions or scenarios.
Jacob
Richfield
MN
Date:
11/9/2026
5
5555555
Tasha was fantastic and extremely knowledgeable.
Tyler
Valley Center
KS
Date:
11/9/2026
5
5555555
Easy to work with, great communication and they helped us move so fast, would definitely use them again!
Andres
Louisville
KY
Date:
11/9/2026
5
5555555
Rachel keeps in touch with any changes. Is personable and professional.
Ralph
Refugio
TX
Date:
11/9/2026
5
5555555
Communication was great and pleasant Audrey went the extra mike to help us out
Dana
Amarillo
TX
Date:
11/9/2026
5
5555555
Ongoing communication and breakdowns of the number.
Jarod
Richardson
TX
Date:
11/9/2026
5
5555555
Everyone was very helpful and answered every question I had and responded quickly
John
Athens
TX
Date:
11/9/2026
5
5555555
Communication, transparency , personablility , and the end result
William
Boise
ID
Date:
11/9/2026
5
5555555
Joe was great to work with. As first time buyers facing rising rates he was very helpful in navigating all of the uncertainty. We would definitely refer him to others in our position.
Riley
Roswell
GA
Date:
11/9/2026
5
5555555
We wanted to close quickly, and Phil made it happen! He was wonderful to work with - thorough, prompt, and gave excellent advice. He also answered any question we had with a depth of knowledge and experience. He was also just extremely kind and made us feel comfortable. We highly recommend Phil!
Heather
State College
PA
Date:
11/9/2026
5
5555555
I felt like communication was extremely clear. No issues with getting in touch. And answered every question I had in good detail. I felt like I was in great hands the whole time and I trusted fairway would have my back.
Kaden
China Grove
NC
Date:
11/9/2026
5
5555555
Chad quickly answered any and all questions that we had during the entire process often times later in the evening, on weekends, and even when he was out of the office. Chad also guided us through the loan process and explained in great detail how the loan would work. There were no hidden items at closing that we were not already aware of.
Cory
Green
OH
Date:
11/9/2026
5
5555555
Taylor was very responsive and guided us through each step of the process.
Alexander
Norman
OK
Date:
11/9/2026
5
5555555
Ashlee and her team were extremely professional and great to work with. They made the process easy . They kept us well informed throughout the process and were very responsive to our questions.
Valerie
Bluffton
SC
Date:
11/9/2026
5
5555555
Linda ALWAYS answered the phone, every call no matter the time. She was very responsive and helpful on communicating and keeping other professionals at other agencies on track , accountable and honest.
Kayla
Kimberly
WI
Date:
11/9/2026
5
5555555
Audrey was wonderful in keeping my home buyers and me as their Realtor in the loop. She closed the loan on time. Thanks Audrey!
Carrie
Amarillo
TX
Date:
11/9/2026
5
5555555
Susan was extremely helpful and communicated very clearly. She worked extremely hard to make sure that I could get into the home that I wanted and that I had everything that I needed to do so.
Harlie
Kansas City
MO
Date:
11/9/2026
5
5555555
Rachel is one of the best lenders I have ever worked with in getting the job done and communicating every step of the way!
Nancy
Refugio
TX
Date:
11/9/2026
5
5555555
Good communication and I felt informed about current and next steps
Victoria
Haymarket
VA
Date:
11/9/2026
5
5555555
Awesome experience thanks for your help. Highly recommend!
Austin
Hoover
AL
Date:
11/9/2026
5
5555555
Lucas walked me through everything very clearly, and any time I had a little question he answered promptly. At every step laid out all my options and helped me make an informed decision.
Uri
Quincy
MA
Date:
11/9/2026
5
5555555
Scott and his team communicated throughout thr whole process. I was never guessing what was the next step. It was a smooth process for me and I would recommend him and his team to anyone.
Paige
Birmingham
AL
Date:
11/9/2026
5
5555555
Loved working with Linda. She is communicative, flexible, and compassionate. She was an excellent lender to work with.
Steven
Kimberly
WI
Date:
11/9/2026
5
5555555
Mesia's commitment and eagerness to get me to the closing table. Shes very professional.
Catera
Byram
MS
Date:
11/9/2026
5
5555555
Marcy was very patient and helpful with us through our transition That meant a lot to us since we're older and didn't understand a lot of things
Linda
Harrison
OH
Date:
11/9/2026
5
5555555
Kelly was knowledgable, fast, professional and spent Time educating us on our options.
Sarah
Ridgeville
SC
Date:
11/9/2026
5
5555555
Marisa was geeat to work with. She made everything easy to understand.
Cheyenne
Arkadelphia
AR
Date:
11/9/2026
5
5555555
The fact you made everything so easy. The fact you always you always answered my questions when I had them. Just made the entire process easier on me by explaining everything in a way where it all made sense
Josh
Ham Lake
MN
Date:
11/9/2026
5
5555555
We had such a wonderful experience! Harriett was always so kind, helpful, and patient throughout the entire process. She never hesitated to answer our questions and always made sure we understood each step along the way. We are so thankful for all of her help in making this process as smooth as possible!
Breanna
Ellerslie
GA
Date:
11/9/2026
5
5555555
Chad was kind, professional and extremely knowledgeable throughout the entire process. We took the time to explain things, gave us different scenarios we could end up with and connected with us at our convenience (even during his vacation time or in the evenings). He was incredible throughout the process and we couldn't sing his praises loud enough.
Shannon
Green
OH
Date:
11/9/2026
5
5555555
Chris did whatever it to to get me where I wanted to be
Zachary
Mount Vernon
OH
Date:
11/9/2026
5
5555555
Felt like i was informed well throught out the process
Jenna
Stowe
VT
Date:
11/9/2026
5
5555555
Kurt and his team were always available for answers to questions, and were proactive in guiding us through the process. Even more impressive is that we had to change loan programs during our purchase, but they shifted us to a new loan and got us approved in a timeframe I didn't think was possible. I'd highly recommend Kurt and his team!
Robert
Panama City Beach
FL
Date:
11/9/2026
5
5555555
Jeremy and the team were so professional and a great help. I always felt like they had my best interest at mind and were so easy to get ahold of! Really appreciate all their help and guidance .
Mireya
Ammon
ID
Date:
11/9/2026
5
5555555
Tom helped so much with the process by making everything simple and explaining every detail. He made sure to put me firist for anything i needed answering all my questions anytime of the day and getting back to me as soon as possible on getting anything i needed. I highly recommend using Tom to anyone buying their first home like myself, Tom made the experience so much easier and worry free.
Justin
Goffstown
NH
Date:
11/9/2026
5
5555555
would get back to us at any time. no matter how late or early. Answered so many questions along the way and made this experience a lot easier gor us
Andres
Streamwood
IL
Date:
11/9/2026
4
4444444
Fairway Home Mortgage worked closely with Davidson Homes to provide a very attractive loan package with incentives. Randall Bowles did a great job processing my loan application and explaining the details. Misty Bowles continually communicated with me and my wife on loan and closing status which was very reassuring and also provided the lowest interest rate possible. Misty attended the closing and was very informative and flexible.
Glenn
Aberdeen
NC
Date:
11/9/2026
5
5555555
My experience with Fairway Home Mortgage felt more like a family affair than business partnership. David Hiza walked me through the process from explaining the benefits of homeownership compared to renting, how I could qualify to purchase and helping me ride the stressful wave of rising interest rates. I'm going to be in my new home for awhile, but if I make a move in the future, I'll circle back to Fairway.
Rance Adams
Date:
11/9/2026
5
5555555
5.0 Stars!
Rodney Taylor
Date:
11/9/2026
5
5555555
explaining thinks so we understand them completely.
Rodney
Mount Horeb
WI
Date:
11/9/2026
5
5555555
Andrew was so fun to work with and he was very easy to communicate with throughout the process Iit felt like he always made time to help us whenever he could.
Owen
West Jordan
UT
Date:
11/9/2026
5
5555555
We had a great experience working with Jeff through our home buying process. He was very knowledgeable and made everything easy for us.
Leslie Fillipi
Date:
11/9/2026
5
5555555
Prompt and frequent communication, patience, clear explanations and willingness to call for explanations when necessary. Overall, Alexis demonstrated very high customer care and made us feel like valuable clients at every turn.
Jill
Minneapolis
MN
Date:
11/9/2026
5
5555555
Laura was awesome, 2nd time using her, Thank you so much
Cary Gooch
Date:
11/9/2026
5
5555555
We were connected with Carrie after starting our home search, and immediately felt like she understood us. We spent about an hour on the phone just talking about Chicago, what we were looking for, and what we wanted out of a home. She was able to help us come up with a strong financial strategy to the mortgage process and quickly got us ready to start our home search. Carrie was such a fantastic source of knowledge and information, and we felt so lucky to be introduced to her. She will take time to get to know you and your needs, she knows Chicago incredibly well, and it felt clear that her priority was to help us, and not just win our business. If you need someone who can help you navigate the mortgage lending process, I highly recommend giving her a call! Thanks for everything, Carrie :)
Sam Isaacs
Date:
11/9/2026
5
5555555
Damon and his team were great!! They made everything simple especially since I am in another state. Would recommend them to anyone!! Thanks guys!!!
Kellene
Prescott
AZ
Date:
11/9/2026
5
5555555
Great working with Laura, i have worked with her in the past, still same great service
Cary
Killeen
TX
Date:
11/9/2026
4
4444444
4.0 Stars!
CHRISTINE KAE Balasbas
Date:
11/8/2026

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers