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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Great communication and knowledge base. Felt verycomfortable during the whole process.
Edward
Ocean Springs
MS
Date:
9/3/2026
5
5555555
Personal service and straight forward talk. Jason is a straight shooter that Really Cares about his customera.
Bryan
Killeen
TX
Date:
9/3/2026
5
5555555
It was not as stressful as we thought it would be, felt like we were taken care of.
Maria
Casper
WY
Date:
9/3/2026
5
5555555
Due to my scenario , communication withe everyone was the biggest factor and honestly mike and his team did great. They were always on top of everything and commucating with everyone to get everything done asap.
Antonio
Webster
NY
Date:
9/3/2026
5
5555555
The simplest process ever. Thank you very much
Ella
Cottonwood
AL
Date:
9/3/2026
5
5555555
Jeff was communicative, transparent and always available. The process felt like I was taken care of.
EMILY
Philadelphia
PA
Date:
9/3/2026
5
5555555
Eveeything was done quickly and was on point. No issues and closing went fairly quickly also.
Paula
Des Plaines
IL
Date:
9/3/2026
5
5555555
the whole process was great. Also she had a great personality and I would highly recommend her to anyone I know .
Chad
Covington
GA
Date:
9/3/2026
4
4444444
Easy to work with, answered questions promptly
Jocelyn
Layton
UT
Date:
9/3/2026
4
4444444
Dana was the only lender I reached out to that was able to get me the better loans.
Thomas
West Memphis
AR
Date:
9/3/2026
5
5555555
You all Made this process easy To go through! I Thank you all so very much! I really appreciate everything you all have done.
Kara
Paragould
AR
Date:
9/3/2026
5
5555555
Michelle was with us every single step, hiccup and tears shed over things out of her control along the way. She was absolutely fantastic and we would recommend her to everyone! Super star by all means!
Jeffrey
Gilmer
TX
Date:
9/3/2026
5
5555555
Quick response and detailed explanation
Hae In
Honolulu
HI
Date:
9/3/2026
5
5555555
Ariana and her staff were consisent in communicating and doing whatever it takes to make this closing smooth. They insisted on explaining everything down to a basic science to where we could understand what we were doing and the process .
Jackson
Longview
TX
Date:
9/3/2026
5
5555555
Was walked through each process and worked hard throughout the whole proces.
James
La Follette
TN
Date:
9/3/2026
5
5555555
She was fast and efficient
Bryan
Dickinson
ND
Date:
9/3/2026
5
5555555
Constant communication and gui every step of the way till closing. Additionally, the Lady who attended the closing was super early and we got the paperwork signed and I was on my way home.
Rigopoula
Bryn Mawr
PA
Date:
9/3/2026
5
5555555
The communication was absolutely wonderful, Ariana made me feel like I was in the loop at all times and provided information when I had questions. The willingness to help and get what I needed figured out was wonderful!
Cameron
Gilmer
TX
Date:
9/3/2026
5
5555555
Donna went above and beyond to get a client approved after 3 lenders turned them down. The buyers went straight to processing before doing a contract for purchase to ensure they would be approved before submitting an offer. Donna and her team worked hard to get this done. She has been doing loans for clients 8-9 years now and she is highly RECOMMEND BY ME ALWAYS.
Charlotte
Gulfport
Date:
9/3/2026
5
5555555
Communicated clearly and was very helpful throughout the process. Also very available which we really appreciated.
David
Lagrange
GA
Date:
9/3/2026
5
5555555
Leanne helped make the home buying experience as easy as possible. She has wonderful communication and kept my husband and I informed throughout the entire process.
Beth
Mechancsburg
PA
Date:
9/3/2026
5
5555555
Adam made the entire loan process incredibly smooth from start to finish. His communication was top-notch. He kept me informed every step of the way and was always quick to respond to questions. I never felt like I was in the dark about where things stood. Thanks to his professionalism and attention to detail, closing came together without a hitch. I'd highly recommend Adam to anyone looking for a loan officer who genuinely takes care of their clients.
Justis
Tucson
AZ
Date:
9/3/2026
5
5555555
Michael Inkman has handled all of my mortgage transactions since 2000. It's quite rare to have a reliable and trustworthy person you can rely on when making important decisions such as financing a home. Michael and his team are knowledgeable, experienced and communicative throughout the whole process. Not only did they support me, they helped other vendors with pending items to make this a smooth experience. It is a pleasure doing business with Michael and his team at Fairway.
Julie
Wylie
TX
Date:
9/3/2026
5
5555555
Kris and her team are always there for you and on top of everything, i have used them three times now myself and would recomend them to everyone looking for advice
Jeff
Austin
MN
Date:
9/3/2026
5
5555555
Jaime was the best! She kept us informed every step of the way, always answered any questions we had, and made sure we had everything in order to be able to close on time. It was really great to work with her for our first homebuying experience!
Heather
Cheyenne
WY
Date:
9/3/2026
5
5555555
clear communication on every step.
Donna
Georgetown
TX
Date:
9/3/2026
5
5555555
Questions were always answered quick and she checked in with us a lot making sure we knew what was going on
John
Ariel
WA
Date:
9/3/2026
5
5555555
Deninne is amazing and on top of her game. She is very knmowlegable and a great communicator and advisor. I felt like she truly cared for us.
Thomas
Palmdale
CA
Date:
9/3/2026
5
5555555
Steve has been wonderful to work with. He is very knowledgeable and his explanations of products available are clear and concis. Thank you for being so patient with me during this proces.
Sheryl
Newberg
OR
Date:
9/3/2026
5
5555555
We had an excellent experience working with Haven throughout our loan process. From start to finish, Haven and the entire team did an outstanding job communicating and ensuring that every question or concern was addressed promptly and thoroughly.Haven's professionalism, responsiveness, and attention to detail were truly exceptional. No matter the situation, Haven consistently provided clear guidance and timely follow-up, making what can often be a stressful process feel smooth and manageable.We always felt informed, supported, and confident that we were in good hands. Haven's dedication to customer service and commitment to excellence were incredible, and we are extremely grateful for all the help and support provided. I would highly recommend Haven to anyone looking for a knowledgeable, professional, and trusted loan managerWe had an excellent experience working with Haven throughout our loan process. From start to finish, Haven and the entire team did an outstanding job communicating and ensuring that every question or concern was addressed promptly and thoroughly.Haven's professionalism, responsiveness, and attention to detail were truly exceptional. No matter the situation, Haven consistently provided clear guidance and timely follow-up, making what can often be a stressful process feel smooth and manageable.We always felt informed, supported, and confident that we were in good hands. Haven's dedication to customer service and commitment to excellence were incredible, and we are extremely grateful for all the help and support provided. I would highly recommend Haven to anyone looking for a knowledgeable, professional, and trusted loan manager
Joyelle
Crown Point
IN
Date:
9/3/2026
5
5555555
My house loan journey was a bit of a journey and we all had patience and we got the best deal we could have gotten! Dj has gone above and beyond and I recommend him to anyone I would see.
Hannah
Rock Valley
IA
Date:
9/3/2026
5
5555555
Kathleen is a delight. She was very attentive and explained things well. There was some difficulty understanding how to complete some of the tasks as communicated by another person on her team.
Hartley
Weymouth
MA
Date:
9/3/2026
5
5555555
Geoff Boyd is the best professional , well mannered, genuine & always there all throughout the journey to owe me & my family the house! You are really one of the best inspired people in your field! I am grateful to meet you & can't stop telling about you & Fairway to those who need to own their dream house!! Thanks Geoff!!
Sara
Fairview
OR
Date:
9/3/2026
5
5555555
there aren't enough words to describe how great working with Michael and his team has been. michael was able to answer all our questions (even while on vacation) and went above & beyond when it came to our loan options. He kindly explained everything as we were first time home buyers and made our experience super smooth! Super thankful our realtor pointed us to Michael, as not sure we would've enjoyed the experience if it weren't for him!
Stephanie
The Woodlands
TX
Date:
9/3/2026
5
5555555
Jenni went above and beyond when helping us. She's helped ease our anxiet during the stressful moments and has been great to work with.
Samantha
Ariel
WA
Date:
9/3/2026
5
5555555
Tim took the time to thoroughly answer my questions! He was also very easy to work with and always returned my calls in a timely manner I really appreciated how professional he was!
Kellie
Paradise
TX
Date:
9/3/2026
5
5555555
Gabe Krump is the GOAT. The Michael Jordan of mortgage originators. The Nicolas Cage of rate finders and people you would trust to get you to the closing table. I went with Gabe when others had better rates and overall costs. It's clear he both cares and is excellent at what he does. What more do you want from an employee? Pay Gabe whatever he wants!!!
Trevor
Mahtomedi
MN
Date:
9/3/2026
5
5555555
I was amazed with how smooth the process was. From the ease of document submission all the way to the approval process. Very impressed and it is obvious you and your team are experienced and professional...
Matthew
Mchenry
IL
Date:
9/3/2026
5
5555555
Matt is very accomplished experienced and knowledgeable, conscientious thorough and one of the main things honest loan officers I find this feel being very dishonest but not Matt. Everything he said came through. Definitely will recommend him to anybody and needs a reverse mortgage.
Frank
Delray Beach
FL
Date:
9/3/2026
5
5555555
Communication exceptional
Yvonne
Williamson
GA
Date:
9/3/2026
5
5555555
Kim was so helpful in all aspects of the purchase. Loved working with her.
Christina
McDonough
GA
Date:
9/3/2026
5
5555555
good communication
Jad
Schaumburg
IL
Date:
9/3/2026
5
5555555
Fairly easy
Darrell
Walnut Ridge
AR
Date:
9/3/2026
5
5555555
Made it easy
Scott
Camdenton
MO
Date:
9/3/2026
5
5555555
Todd was an exceptional guide to the financing of our new home!
Brian
Lees Summit
MO
Date:
9/3/2026
5
5555555
Awesome communication
Adam
Hampstead
NC
Date:
9/3/2026
5
5555555
As a first time home buyer William and everyone at Fairway made the process easy and understandable. The app answered alot of questions on what to expect next. William and his team were quick and always there when I sent paperwork through or had any questions. It was a smooth, low stress experience and I would absolutely recommend any of my friends or family in the future.
Luke
Salem
OH
Date:
9/3/2026
5
5555555
I couldn’t have asked for a better experience throughout the home-buying and loan process. JP went above and beyond to make sure everything was explained clearly, questions were answered, and the entire process stayed as smooth and stress-free as possible. Buying a home can be overwhelming, but having someone you trust in your corner makes a huge difference. He was professional, knowledgeable, responsive, and genuinely cared about getting us to the closing table. On top of being great at what he does, I’m fortunate to call him a friend. I would highly recommend him to anyone looking to purchase a home or needing help with the lending process. He’s the kind of person you want on your side when you’re making one of the biggest purchases of your life!
Robert
Winder
GA
Date:
9/3/2026
5
5555555
Great communication and easy process
Andrew
Cudahy
WI
Date:
9/3/2026
4
4444444
Everything ended up smooth
Alaina
Overland Park
KS
Date:
9/3/2026
5
5555555
Communication with everyone. the process was easy and pretty quick. everything was explained to me and all questions answered.
Daniel
Killeen
TX
Date:
9/3/2026
4
4444444
The communication , and helpful information
Benjamin
Channelview
TX
Date:
9/3/2026
5
5555555
Great communication, good person, everything good about the experience start to finish.
Erik
Wauwatosa
WI
Date:
9/3/2026
4
4444444
artis as able to work with a shorter timerframe without issue, along with dealing with closing issues.
Stephen
Temple
TX
Date:
9/3/2026
5
5555555
Lucas started helping us before our home search even began. He ran numbers for us and got us ready for when we found "the house." His responsiveness and willingness to help for whatever , whenever made the process so easy for us.
Kirsten
Reading
MA
Date:
9/3/2026
5
5555555
Mike is incredibly responsive and always goes above and beyond to make sure you get exactly what you want. He brings real creativity and fresh ideas to the table.
Booker
Laurel
MD
Date:
9/3/2026
5
5555555
Kim was very attentive and helpful throughout thr entire process
Matthew
Baltimore
MD
Date:
9/3/2026
5
5555555
Dom was great to work with and responsive to our needs!
Mackenzie
Eaton
CO
Date:
9/3/2026
5
5555555
Ashland's quick response and communication was excellent!
Keith
Cape Coral
FL
Date:
9/3/2026
5
5555555
process was organized , information was clear coming was very successful thank you April for your hard work and professionalism
Omar
Mount Holly
NC
Date:
9/3/2026
5
5555555
Went above and beyond to help us!
Kristie
The Villages
FL
Date:
9/3/2026
5
5555555
Great communication and very knowledgeable about the whole proces. Kept informed whenever I had questions or issues.
Trevor
Moraine
OH
Date:
9/3/2026
5
5555555
The smoothest of transactions. Super friendly and overall a very easy and pleasant experience.
Andy
Eagle
WI
Date:
9/3/2026
5
5555555
Roxane was incredibly attentive to our questions and was warm In every interaction. She is very knowledgeable and we were very happy to have her represent our best interests!
Sebastian
Ocean Springs
MS
Date:
9/3/2026
5
5555555
Scott was patient. listened to our concerns and educated us when needed.
Adam
Lynchburg
VA
Date:
9/3/2026
5
5555555
Easy communication
Jordan
Vineyard
UT
Date:
9/3/2026
5
5555555
Great communication and everything was explained to me even after multiple times of me asking the same question!
Miranda
Cuyahoga Falls
OH
Date:
9/3/2026
5
5555555
José Orosco was very well prepared. It was very informative. He kept us in the loop throughout the whole process. no matter what time of the day or night if we have any questions, he was very accessible. very professional and very pleasant to work with if I had to do it all over again he'd be the guy I pick for my next purchase
Luis
Tucson
AZ
Date:
9/3/2026
5
5555555
Bryan is extremely easy to talk to, was very transparent with us about our options and what he thought would work best for us as new home buyers and made the process really easy :)
Jessica
Gahanna
OH
Date:
9/3/2026
5
5555555
Nick is a great communicator and super tenacious to support his clients!
Tracy
Alta
UT
Date:
9/3/2026
5
5555555
The quick response time and the continuous updates.
Cassadie
Lees Summit
MO
Date:
9/3/2026
5
5555555
Excellent communication and online portal was very helpful
Maria
Strongsville
OH
Date:
9/3/2026
5
5555555
Everyone working together to get the deal done
Lucas
Leoma
TN
Date:
9/3/2026
5
5555555
Aidtey and her team made it easy for us to complete the application process snd kept us updated every step of the way
Deann
Amarillo
TX
Date:
9/3/2026
5
5555555
You made the entire home-buying process easy and stress-free. You was always available to answer our questions, kept us informed, and genuinely made us feel like you cared about getting our family into our new home. We are so thankful for you!
Jadie
Gulfport
MS
Date:
9/3/2026
5
5555555
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Michael
Newbury
MA
Date:
9/3/2026
5
5555555
Daniel is prompt & clear with his guidance.
Ann
Ladysmith
WI
Date:
9/3/2026
5
5555555
Shane was very proactive and sent us clear ideas about what the loan process would look like for us. He made himself easily accessible and worked around our time differences without a problem.
Melissa
Houston
TX
Date:
9/3/2026
5
5555555
Gene was professorial, very knowledgeable and incredibly helpful throughout the process. I would absolutely recommend him to others.
Michelle
El Prado
NM
Date:
9/3/2026
5
5555555
Timely communication, very helpful along the entire way with any questions and reminders about upcoming things to look into as far as the home buying experience goes.
Kurt
Cincinnati
OH
Date:
9/3/2026
5
5555555
My loan officer made the entire process a great experience. They were knowledgeable, responsive, patient, and always willing to answer my questions and explain things in a way that was easy to understand. Buying a home can be stressful, but I always felt informed and supported throughout the process. I really appreciated the communication, professionalism, and effort that went into helping everything come together. I’m very grateful for the experience and would absolutely recommend them to others! ❤️🏡
Bianca
Topeka
KS
Date:
9/3/2026
5
5555555
Tim's responsiveness, knowledge, and professionalism.
Stephen
Danville
IN
Date:
9/3/2026
4
4444444
Amy was incredibly supportive and helpful throughout the home buying process. She was communicative and broke everything down which made it easy to comprehend as a first time home buyer. I trust her a lot and will continue to work with her should we need to in the future.
Veronica
Riverdale
UT
Date:
9/3/2026
5
5555555
Dave is always easy to get ahold of and responsive, he answers any question I have, and he is so kind! You couldn't ask for anything better!
Alexis Musgrave
Date:
9/3/2026
5
5555555
Dave is always easy to get ahold of and responsive, he answers any question I have, and he is so kind! You couldn't ask for anything better!
Alexis
Jackson
MO
Date:
9/3/2026
5
5555555
We are older and not up to date with technology and portals Jamison simplefied everything he neva hesitated to call and explain
Kittrell
Milwaukee
WI
Date:
9/3/2026
5
5555555
Nice people that help you at every step of the process .
David
Haslet
TX
Date:
9/3/2026
5
5555555
Ease of contact and completing most everything online.
Sonya
Hoover
AL
Date:
9/3/2026
5
5555555
Amy Bass is the best!! Incredibly trustworthy and resourceful.
Veronica
Date:
9/3/2026
5
5555555
Carmen Babb was absolutely incredible to work with. From start to finish, she made the entire mortgage process feel smooth, straightforward, and stress-free. She was extremely knowledgeable, responsive, and always took the time to answer every question and explain everything clearly. What really stood out was how much Carmen genuinely cared about getting the best possible outcome for us. She was proactive, stayed on top of every detail, and went above and beyond whenever something needed extra attention. We always felt like we were in great hands. I would recommend Carmen and her team to anyone looking for a mortgage loan officer. Her professionalism, communication, knowledge, and dedication are second to none. She truly made a huge difference in our home buying experience!
Ryan Guardiola
Date:
9/2/2026
5
5555555
Shannon was wonderful to work with throughout our home loan process. She was knowledgeable, responsive and incredibly helpful, especially when it came to navigating the VA loan process. She always took the time to answer our questions and made sure we understood everything along the way. We really appreciated her guidance and would absolutely recommend her to anyone looking for a knowledgeable and helpful loan coordinator!
Kristen Evans
Date:
9/2/2026
5
5555555
Shelley, is professional, friendly, extremelly attentive to detail and explain various options.
Rudolfo
Georgetown
TX
Date:
9/2/2026
5
5555555
Quick process! The team made the experience feel easy and comfortabl.
Kelsey
Indianapolis
IN
Date:
9/2/2026
5
5555555
really appreciated the communication with me and my family, this was a confusing process for us , but she made it very easy, would highly recommend
Hamzah
Middletown
OH
Date:
9/2/2026
5
5555555
I will recommend Patrick all day.
Fabian Chavez
Date:
9/2/2026
5
5555555
Very helpful at explaining the process, always able to get a hold of. Very professional.
Fabian
Mishawaka
IN
Date:
9/2/2026
5
5555555
Travis and his team made sure I stayed current on each and every step through out the qualification process.
Ben
Hoover
AL
Date:
9/2/2026
5
5555555
Charles and his team were a pleasure to work with. They were very attentive and helpful throughout the whole process. It was my first time purchasing a home. Charles was patient and thorough in explaining everything to me. Excellent communication at all times. I am truly grateful. Would recommend to anyone and personally use again in any future
Giselle
Date:
9/2/2026
5
5555555
Scott was there for me from the very beginning and made the entire process feel smooth and manageable. He was always available to answer my questions, responded quickly, and kept me informed throughout every step. The processing was incredibly swift, and he stayed on top of everything to make sure things kept moving forward. As a first-time homebuyer, I really appreciated having someone so responsive, knowledgeable, and dependable guiding me through the process. I couldn’t have asked for a better experience!
Eden
Portland
OR
Date:
9/2/2026
5
5555555
The personalized and quality of service
Robert
Gilmer
TX
Date:
9/2/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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