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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Chris' candor and exceptional knowledge were a great help and quite welcome.
Adso
Ashburn
VA
Date:
10/26/2026
5
5555555
Quick responses/great communication
Zachary
Huntley
IL
Date:
10/26/2026
5
5555555
Very professional and great, great service
Gustavo
Camilla
GA
Date:
10/26/2026
5
5555555
Great communication and easy to work with
Wyatt
Monette
AR
Date:
10/26/2026
5
5555555
John is as real as it gets. In a world where everyone is looking out for themselves and scammers, John was a breathe of fresh air. He holds no punches and relays the information in a direct manner, and talks through any and all options, he's available at all hours, he is extremely personable and caring. John's encouragement and guidance was key into us finding our dream home. I will always be sure to recommend John to anyone who mentions they are looking for a lender.
Michael
Glen Burnie
MD
Date:
10/26/2026
5
5555555
Your attention to detail and keeping on track was awesome
Christopher
Terrell
TX
Date:
10/26/2026
5
5555555
The attention to detail, it matters.
John
Pardeeville
WI
Date:
10/26/2026
5
5555555
overall process worked ery smoothly and communication was fantastic which was really important with living outside the country suring the process
Daniel
Bastrop
TX
Date:
10/26/2026
5
5555555
Amazing team! Easy to deal with
Joshua
Warren
MA
Date:
10/26/2026
5
5555555
great attitude, timeliness, and experienced.
Nathan
Lancaster
PA
Date:
10/26/2026
5
5555555
Good communication, positive business relationship, efficient processing
Janet
Parker
CO
Date:
10/26/2026
5
5555555
Leslie and Joey and the rest of her team were excellent, responsive, and thorough. They made the process very seamless.
Thomas
Los Angeles
CA
Date:
10/26/2026
5
5555555
Terry was very easy to work with. He let us know what we needed to do when it was required and helped us work the numbers to suit our needs. He made is a cery smooth and informative process.
Kenneth
Calhoun
GA
Date:
10/26/2026
5
5555555
Good communications, quick to respond
David
West Springfield
MA
Date:
10/26/2026
5
5555555
It was just OK...not because of anything Jenni did but because it was a very challenging situation with a lot of moving parts and piece which made it very stressful and difficult to manage.
Montrece
Winlock
WA
Date:
10/26/2026
5
5555555
The process was very smooth from start to finish.
Matthew
Woodland
WA
Date:
10/26/2026
5
5555555
He was so helpful, and also so prompt in replies!
Tucker
Laramie
WY
Date:
10/26/2026
5
5555555
Quick and easy
Michael
Sugar Land
TX
Date:
10/26/2026
4
4444444
it was good
Muhedin
Chantilly
VA
Date:
10/26/2026
5
5555555
The timely 'follow up' on everything. Just a great experience overall.
Justin
Warm Springs
GA
Date:
10/26/2026
5
5555555
...............
Annette
Glenburn
ME
Date:
10/26/2026
5
5555555
Fairway did a great job of getting me a mortgage to fit my needs. All options were explored. Thank you! Great job.
Jeffrey
Crookston
MN
Date:
10/26/2026
5
5555555
I closed a few weeks ago with Mike from Fairway on a construction loan and.. well, it's been a bit of a process, to be honest. I was fortunate enough to purchase my first home back in 2016 before COVID happened. I worked with Mike back then when he worked with a different mortgage company and the fact that I worked with him again should say enough but I still want to say, working with Mike is a good experience. He is very persistent and a genuinely good person. The persistence was true ten years ago when I was a one income household trying to buy my first home and three submissions to underwriting, a lot of back and forth with them on why I could or could not afford to own. Between my lower income, short credit history, and a fair amount of debt, the process was long and stressful but Mike didn’t just give up, he fought to help me buy my first home, even though it took probably two, maybe three times as long as the average closing time frame at that point. This time around was no different (persistence, not processing time). Between the complexity of a new construction loan, rising costs to build, a lower appraisal value (compared to the cost to build), and interest rates rising over 1% throughout the process, Mike made sure we were still able to close even with underwriting sending the application back. If you're looking for someone who will fight for you and help you with one of the most important decisions you will make in your life, Mike is a great choice. Now.. some things I wish were a little different. Fairway, their process, specifically for a new construction loan, I would give maybe 4/5. The biggest upside is that once the loan closes, the draws are handed over to another company who is pretty easy to deal with that has an option to take pictures rather than sending out an inspector, allowing construction to move and draws to be made without waiting on them to send someone down. This could save weeks over the course of the build. If I could suggest some stuff I wish would have been different throughout this process, I would make changes to their order of operations and transparency. By order of operations, I mean that the appraisal is ordered much later in the process. My appraisal wasn't ordered until a few weeks prior to closing, a couple months following submitting my residential plans, and the appraisal forced us to cut costs and then needed to be resubmitted (no additional cost) to verify the appraised value didn’t decrease; I think the appraisal should be ordered as soon as the residential plans are ordered. Second, the transparency, or lack thereof.. it's not deceptive, but almost feels like a lack of process. Most banks and credit unions show their current rates on their website whereas Fairway doesn't, even once you've submitted the application. At the bare minimum, that should be shown when you're logged in, better if it was just shown on their site. Also regarding transparency, or maybe the lack of process, there should be a checklist or something that specifies everything you'll need throughout the process so you're not scrambling to locate certain things last minute. Most of them are common sense like w2s, paystubs, and proof of assets, but make sure to keep proof for any deposits made into your account not related to your work, avoid using cash, and anything you pay for, keep your receipts. But, regardless of the few negatives I've dealt with, I know I would work with Mike and Fairway again in the future although I'm hoping this home is my forever home. A coworker of mine just built with my second choice, our local credit union, and expressed they were difficult to work with so it seems toigh now all around.
Justin
Middleton
NH
Date:
10/26/2026
5
5555555
Overall proce from start to finish was amazing.
Dhara
Pflugerville
TX
Date:
10/26/2026
5
5555555
Easy to work with . great communication.
David
Gretna
NE
Date:
10/26/2026
5
5555555
It was a great experience Zell and Yolanda were very helpful
Brezoski
Birmingham
AL
Date:
10/26/2026
5
5555555
After getting the runaround and dealing with a complicated process from other potential lenders, he made everything so much easier! He was always helpful, answered all my questions, and took care of everything for me. I really appreciate how simple and stress-free he made the process of buying my first home!
Rachel
Sahuarita
AZ
Date:
10/26/2026
5
5555555
Raedean made the process easy. She was very receptive to any changes we had. The online portal was very helpful!
William
Olathe
KS
Date:
10/26/2026
5
5555555
Marissa, is great with communication! Super friendly, and offers to help any way she can.
Keona
Gurdon
AR
Date:
10/26/2026
5
5555555
Ryan was the BEST! Great communication and EXCELLENT customer service!!
Christy
Monticello
AR
Date:
10/26/2026
5
5555555
Sherry made us feel comfortable from the very beginning of the process through the end. She kept us informed every step of the way, and made us feel that we were important to her on a personal level as well. Could not have asked for a better mortgage company!
Tina
Lakeside
AZ
Date:
10/26/2026
4
4444444
The online portal to upload documents was convenient.
Sujay
Libertyville
IL
Date:
10/26/2026
5
5555555
Communication was always excellent and updated. Very nice gentlemen.
Mary
Sun City West
AZ
Date:
10/26/2026
5
5555555
Brittlen, (our Real Estate Agent) made the necessary phone calls to have the inspection completed, and the financial genius that we found out is named Ben Tobias of The Tobias Group. Ben went over every aspect of the financing, and was able to answer all of the questions that were now happening to us as home owners. When it came time to sign the documents, I knew that signing the documents was going to be an out of body experience, but Ben made the process easier to deal with without us have to write on 2000 documents. Due to the advent of the computer, we were able to do most of the signing online. There were still documents that required our personal signature. Ben sent a notary to our house to sit, explain, and verify the signatures while also sending along a copy of all of the documents we signed. Between The Regal Legacy Group, The Tobias Group, and their supporting businesses that made all of this possible, I cannot thank them enough!!! THIS WAS THE BEST AND SMOOTHEST HOME PURCHASING EXPERIENCE THAT WE’VE HAD! If we are EVER in the market for a home, or someone we know is ready… Brittlen is the first person I’ll direct them to! FIVE STARS just doesn’t do their well-oiled machine justice!
William
Maricopa
AZ
Date:
10/26/2026
5
5555555
You answered our calls and very helpful when we had questions
Donalyn
Clinton
UT
Date:
10/26/2026
5
5555555
Lowest interest rate and minimal effort.
Raymond
Toledo
OR
Date:
10/26/2026
5
5555555
The friendliness, communication, and knowledge
Alix
Scottsdale
AZ
Date:
10/26/2026
5
5555555
Every thing
Jason
Harrisonville
MO
Date:
10/26/2026
5
5555555
The process per buying a home can be stressful. This team was available every step of the way and very knowledgeable. Lacy even worked with us on a Sunday to inform us of our options to place an offer early Monday morning! We appreciate the entire staff!
Melanie
Lees Summit
MO
Date:
10/26/2026
5
5555555
Johnny was always available to answer any questions. He checked in on me regularly to make sure I was feeling good about everything and understood what was happening. Such a great dude and so helpful!!!
Brooke
Griffith
IN
Date:
10/26/2026
5
5555555
Always being kept in the loop on what was going on.
James
Monroe
GA
Date:
10/26/2026
5
5555555
very timely and quick close.
Kathryn
Leawood
KS
Date:
10/26/2026
5
5555555
Steph was incredibly responsive and knowledgeable which made the entire experience very smooth!
Erin
Mount Joy
PA
Date:
10/26/2026
5
5555555
Very involved witj everything i had goong on at the time. helped me understand thinfs i had no idea what i was doing since it was my first house
Amanda
Lyndon
IL
Date:
10/26/2026
5
5555555
Easy as it gets.
Brian
Chehalis
WA
Date:
10/26/2026
5
5555555
Very clear and straightforward explanation
Jaswinder
North Grafton
MA
Date:
10/26/2026
5
5555555
To be honest, the overall character and demeanor that Bryce has leads the way. I never for a single second felt pressured by him or even second guessed his advice. His professionalism and honesty were felt and appreciated by both myself and my wife. I dont believe he quite grasps these concepts as he is a genuine soul with a inate desire to help us obtain our goal. In plain words, he actually cares about helping us - that is what we felt the entirety of the process adn that is why we feel taken care of now. He has our loyalty
Mazin
Falls Church
VA
Date:
10/26/2026
5
5555555
I truly appreciate the open communication from Ms. Kim and her team. Their clear updates and willingness to answer questions have helped me feel informed and supported throughout the process. Thank you so much for your care and guidance!
Jun
Green Cove Springs
FL
Date:
10/26/2026
5
5555555
Dusty is very knowledgeable on the whole process and was very communicative every step of the way. He is very straightforward and I appreciate the assistance I have received.
Drake
Berkeley
MO
Date:
10/26/2026
5
5555555
I was always able to get a hold of a member of your team to answer any questions I had and for any guidance along the way. That communication is key to any client you have , continue to maintain that relationship with your clients. I'm sure you all would understand that not being able to get a hold of someone to answer questions would be frustrating especially when trying to finish a loan approval in that amount of time. Thank you for all the work and being available.
Joseph
Clinton
UT
Date:
10/26/2026
5
5555555
So wasy to work with, walked me through every step and took the time to help me make the best decision for my needs and budget
Jessica
Denver
CO
Date:
10/26/2026
5
5555555
Bill and Amy were super communicative throughout the whole process, answered all of our questions fully and promptly, and encouraged us along the way!
Emily
Lizton
IN
Date:
10/26/2026
5
5555555
Awesome communication and willing to answer questions/other related matters. Appreciate all the help .
Mark
Gibsonville
NC
Date:
10/26/2026
5
5555555
Chris was incredibly responsive and helpful. He anticipated our needs and was always one step ahead. that's exactly what we needed as first time home buyers.
John
Avon
OH
Date:
10/26/2026
5
5555555
Transaction went smooth.
Shakerah
Magnolia
AR
Date:
10/26/2026
5
5555555
Made the process easy and fluid.
Nicholas
Morris
AL
Date:
10/26/2026
5
5555555
Easiest home buying process I've ever experienced!
Aaron
Loveland
OH
Date:
10/26/2026
5
5555555
Jordan was so helpful throughout this process. As a first time home buyer, the process seemed very overwhelming and scary, but Jordan really helped to make that experience less overwhelming and scary. He was available anytime I had a question or needed clarification, which I really appreciated! He made the process more exciting and less scary for me.
Emma
Fishers
IN
Date:
10/26/2026
5
5555555
Was flexible in getting to closing!
Timo
Lincoln
NE
Date:
10/26/2026
5
5555555
Super quick responses to all questions good advice.
Robben
Pepin
WI
Date:
10/26/2026
5
5555555
Mike explained the entire process from the beginning, gave me many options to think about and was in constant contact throughout.
Craig
Coventry
CT
Date:
10/26/2026
4
4444444
Available, knowledgeable.
Cody
Kingman
AZ
Date:
10/26/2026
5
5555555
while working with Bill and Amy to buy our home they made sure to maintain constant communication with us. This allowed us to learn as first time homebuyers stress free! There were times they both went above and beyond on weekends or late hours just to make sure we understood what we were doing, or what we were signing. As first time homebuyers having Bill and Amy made it a smooth stress free experience.
Cole
Lizton
IN
Date:
10/26/2026
5
5555555
Any questions we had were always answered right away and your service was excellent!
Aaron
Watertown
SD
Date:
10/26/2026
5
5555555
Took the time to explain what was going on and answered any questions I had. Very nice and friendly.
Martha
Ripley
TN
Date:
10/26/2026
5
5555555
Gets back to you in a timely manner .
Joleen
Perry
NY
Date:
10/26/2026
5
5555555
Patience and helpfulness
Robert
Leavenworth
KS
Date:
10/26/2026
5
5555555
Working with Ken Duncan made buying my new home an incredibly positive experience. He made a typically stressful and complicated process feel completely simple and smooth from start to finish. Ken explained every option clearly, kept me informed at every step, and handled all the heavy lifting behind the scenes. If you want a seamless, stress-free closing with a true professional who genuinely cares about his clients, I highly recommend Ken!
Lisa
Cornelia
GA
Date:
10/26/2026
5
5555555
Ben was amazing to work with! As a first-time homebuyer, I had a lot of questions, and he was always patient, helpful, and quick to respond. He made the whole process feel less stressful and took the time to explain everything so I could feel confident in my decisions. I really appreciate his support and guidance throughout the process.
Ivelda
Beaverton
OR
Date:
10/26/2026
5
5555555
From the first moment we knew y'all truly cared. Our family was not just a number. We had a unique request and need to allow our family to navigate a very complex situation. Lots of email, phone calls, texts and so on... every single part your team helped us journey through. The stress moments of change didnt derail the plan, it just pushed us all into the think outside the box mode. For that we are forever grateful. You're team is beyond just our lender, we consider you friends. Someone who has our back even when the world gets dark. Thank you from the bottom of our hearts for all you have helped us journey through.
Michelle
Wendell
NC
Date:
10/26/2026
4
4444444
Ullysses was great to work with again
Peter
Bourbonnais
IL
Date:
10/26/2026
5
5555555
Everyon we worked with at Fairway was helpful and pleasant to work with - Dennis, Lindsay, Sheena, etc.
Scott
Sunbury
OH
Date:
10/26/2026
5
5555555
Very informative With do's and dont's during the loan process.
Robert
Linden
TN
Date:
10/26/2026
5
5555555
He always takes the time to explain things to you. He also gives conservative numbers so when the worst case doesn't happen you have a much lower payment (always a win), but if for some reason it goes sideways you aren't surprised.
Hailey
Bourbonnais
IL
Date:
10/26/2026
5
5555555
Very thorough explanations to all questions, patiently explained all steps to us as first time homebuyers, very communicative and easy to talk to
Emily
Temple
TX
Date:
10/26/2026
5
5555555
The entire team was extremely attentive and responsive, taking the time to answer every question thoroughly and in detail. I felt genuinely supported and well-informed throughout every step of the process, which made the entire experience smooth and reassuring.
Ekaterina
Middleburg
FL
Date:
10/26/2026
5
5555555
Everybody working for Fairway was very helpful.
Corey
Alliance
OH
Date:
10/26/2026
5
5555555
Working with Richard and Leslie and team was super smooth! This was our second time working with them and it couldn't be easier!
Christopher
Arlington
VA
Date:
10/26/2026
5
5555555
Communication was always prompt. Jeff helped make the entire process clear and genuinely cared about finding the best fits for us moving forward
Nolan
Mccordsville
IN
Date:
10/26/2026
5
5555555
Meredith has an amazing personality and works seamlessly with her attitude to helping and providing guidance through the process.
Matthew
Mansfield
TX
Date:
10/26/2026
5
5555555
The whole process was super easy and we loved the updates through the whole process. Plus everyone was really friendly and great to work with.
James
Olathe
KS
Date:
10/26/2026
5
5555555
The whole process was direct and smooth. We got all our questions answered and didn't feel rushed.
Caden
Higginsville
MO
Date:
10/26/2026
5
5555555
Communication was great, very professional and an easy process from start to finish
Cori
Olathe
KS
Date:
10/26/2026
5
5555555
The best! Thank you!
Summer
Indianapolis
IN
Date:
10/26/2026
5
5555555
Andy always made himself available during evenings and weekends. Provided lots of detail re loan and took time to explain items that needed clarity. Provided great customer service!
Bernadine
Lees Summit
MO
Date:
10/26/2026
5
5555555
What made this such a great experience is this is our third home we have bought with the help of Patty. Well they say three is a charm. This most definitely is for Jane and I. We sold our last home 2 years ago and things weren't too great for us and we had to battle back and straighten out our credit and things weren't the greatest. But as soon as we're able to get approved, Patty made things so easy for us. She is family to us. I never had to feel bad or down about our situation. We could always be honest and she was there to get us through this process and hopefully buy are forever home but if not Patty would be the first one we would call again.
Jane
Altoona
WI
Date:
10/26/2026
5
5555555
Amazing team from start to finish
Lisa
Bessemer City
NC
Date:
10/26/2026
5
5555555
Matt and his team were so easy to work with! Very helpful, responsive and just great overall!
Jill
Milwaukee
WI
Date:
10/26/2026
5
5555555
Thank you Lee! for your guidance on the purchase of 275 Mitchell Street. Purchasing a home can be stressful. We found you, Lee, to be calm,informative and knowledgable in all concerns about making this purchase in Wyoming. Thank you for keeping us stress free! Paperwork moving forward! Your friendly attitude and support was appreciated as well. We look forward to bringing future business back to you.
Mark
Laramie
WY
Date:
10/26/2026
5
5555555
The communicat and effort that you and Rita put in for us!
Colin
Silvis
IL
Date:
10/26/2026
5
5555555
Open communication and process was seamless
Candies
Social Circle
GA
Date:
10/26/2026
5
5555555
Communication is amazing. We were on a different time zone and never felt like we were playing phone tag. Very kind and honest. Which is what we needed for the purchase of a house we couldnt visit ourself.
Megan
Wasilla
AK
Date:
10/26/2026
5
5555555
I have had two opportunities to work with Matt and his team at Fairway and both experiences were great! I texted Matt on a Sunday, after hours, late in the work day, early in the work day and he always responded. His team was exceptional…responsive, helpful and friendly. The process was easy and we closed in under 30 days. I highly recommend!
Jill
Date:
10/26/2026
5
5555555
Thank you so much, Andy Nolte, for your tremendous help and dedication over the past time. You made the whole mortgage process so much easier for us. I really appreciate your professional service!
Trang
Date:
10/26/2026
5
5555555
5.0 Stars!
Colin
Date:
10/26/2026
5
5555555
Brian has always demonstrated a strong commitment to professionalism, communication, and providing a positive experience for his clients. His dedication to helping buyers navigate the financing process is admirable. I would confidently recommend connecting with Brian for anyone looking for a knowledgeable and professional lender!
Terri Phillips
Date:
10/25/2026
5
5555555
This is this the 5th home purchased with Kathy. The process to purchase is always pleasant. Kathy and her team keep communication open and it's been
Sebastian
Portland
TN
Date:
10/25/2026
5
5555555
evsettling moved quickly and smoothly . all questions i had were answere. the whole process waa smooth and easy
Bryan
Hibbing
MN
Date:
10/25/2026
5
5555555
Was very helpful and on top of things
Connie
Whitewright
TX
Date:
10/25/2026
5
5555555
For honesty and helpful.
Roberto
Mocksville
NC
Date:
10/25/2026

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers