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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Zach was excellent and helped make my home buying experience positive and virtually painless. He was communicative and responsive to my many questions. He never made me feel like a bother and was so good at explaining the process. I highly recommend Zach to anyone needing to secure finances for a home. He knows what he's doing!
Bobbi
Rogers
AR
Date:
2/2/2026
5
5555555
Customer service
Leonela
EL PASO
TX
Date:
2/2/2026
5
5555555
The communication was top tier. Major financial decisions are so stressful, but Kimberley and her team are there to answer question after question, every step of the way. From our home purchase to refi, we felt that the Klynn team was truly on our side.
Phoebe Kathryn Marga
Granite Falls
WA
Date:
2/2/2026
5
5555555
Easy and informative process
Connor
Washougal
WA
Date:
2/2/2026
5
5555555
The whole team was responsive, and it was good to have a local lender on board that had previous lending experience with the condo developments we were looking at.
Russel James
Scottsdale
AZ
Date:
2/2/2026
5
5555555
The guidance and the understanding throughout the whole process. The way everything came together and was done was amazing. This was truly a great process.And a great experience.
Wendy
Chandler
AZ
Date:
2/2/2026
5
5555555
Very responsive
Laura
Charlottesville
VA
Date:
2/2/2026
5
5555555
Mark, Tom, and Lacy took the time to patiently explain everything - and on occasion, more than once! I really was not looking forward to dealing with a mortgage, but they made it easy.
Jason C
Shawnee
KS
Date:
2/2/2026
5
5555555
Michael made things easy for
Luke
Riverview
FL
Date:
2/2/2026
5
5555555
Heidi and her team always provided prompt communicatifeeable to answerall of our questions. Her and her team were always available for any assistance and walk us through the process to make thee ry pleasant. Thank you all.
Daniel Dennis
Buckeye
AZ
Date:
2/2/2026
4
4444444
I was more so frustrated at the over all process and required individual persons of the process than in specific April.
Dakota
Burnsville
MN
Date:
2/2/2026
4
4444444
He worked vary hard in the end to make it all
Jeramie
Grand Junction
CO
Date:
2/2/2026
5
5555555
You are literally the BEST! Superb communication, awesome patience/help and overall a fantastic person! Could not and would not utilize anyone else in regards of mortgage loans.
Anthony Rushon
Winston Salem
NC
Date:
2/2/2026
5
5555555
Bill and the team was incredibly responsive and helpful throughout the entire process!
Julia
Winter Garden
FL
Date:
2/2/2026
5
5555555
The professionalism
Deonquino
EL PASO
TX
Date:
2/2/2026
5
5555555
Quick responses, never made me feel like I was being a burden.
Jay Nicholas
Sandy
OR
Date:
2/2/2026
5
5555555
great communication, knowledgeable, kind
Jennifer K.
Wichita
KS
Date:
2/2/2026
5
5555555
Communication
Bryce A
Lake Forest Park
WA
Date:
2/2/2026
5
5555555
Bowan Corbett provided excellence service throughout the whole home buying experience. He was very knowledgeable and answered the many questions I asked. He made the process very low stress and smooth for us. I will be highly recommending him to anyone I know buying a future home. Thank you for the great experience.
Nicholas
Lakeland
GA
Date:
2/2/2026
5
5555555
Giving a well instructed presentation and indicating what is the next step. Also how Fairway helped me transition to this new home by telling me what to do etc.
Laura
Tucson
AZ
Date:
2/2/2026
5
5555555
Jeff went above and beyond to make our first buying home experience a great one I would recommend him to any of my friends or family to represent them in this endeavor.
Charles H
Portland
OR
Date:
2/2/2026
5
5555555
Communication was great!
Chase
Sunbury
OH
Date:
2/2/2026
5
5555555
Great communication and overall a smooth process. That's all you can really ask for when buying a house.
Tyler
Dayton
OH
Date:
2/2/2026
5
5555555
Mackenzie was great. She always kept me up to date and answered any question I had come up during the process. Everything went very smoothly and I appreciate everything she did to "make it happen" in a short amount of time. I appreciate her professionalism and would highly recommend her to anyone. Thanks Mackenzie!
Lorraine
Jefferson
GA
Date:
2/2/2026
4
4444444
Mark was great and very informative. He's very wise and experienced in his field. I would have just appreciated better communication and in a timely manner but when we did speak he was conforting and reassuring.
Tracie Ann
Haslet
TX
Date:
2/2/2026
4
4444444
Everyone was very helpful
Karen G
Eagle Pass
TX
Date:
2/2/2026
5
5555555
Ericka was a pleasure to work with! She was very accommodating, helpful and knowledgeable with finding our first home. Ericka answered all of my questions and made me feel very comfortable with such a big purchase. Thanks so much!
Timali G
Spanaway
WA
Date:
2/2/2026
5
5555555
Mike was very good at communicating the process and checking in with us throughout the process, would 100% reccomend.
Mikaela
Rochester
NY
Date:
2/2/2026
5
5555555
Stephanie always kept me updated on the loan process and was available when I had questions.
Jonathan P
Fort Wayne
IN
Date:
2/2/2026
5
5555555
Jacob has served me and my family for years. He has always worked hard for us and made things happen ... even while on vacation. Wouldn't use another lender!!
Lorraine
Jefferson
GA
Date:
2/2/2026
5
5555555
Always very responsive and quick to answer any and all questions.
Dennis John
Robbinsville
NJ
Date:
2/2/2026
5
5555555
Mike was very knowledgeable, friendly, and interested in getting us to closing. He always answered his phone and all of our questions. This is the second time we've used Fairway and they were stellar both times. Thank you
Jovona
Piedmont
OK
Date:
2/2/2026
5
5555555
will answer your question and go above and beyond for anything you need
Thomas Nick
Clinton
MA
Date:
2/2/2026
5
5555555
Communication was awesome! Everything went smoothly made for a easy process!
Jacob J
Tecumseh
KS
Date:
2/2/2026
5
5555555
Very easy!
Angie
Claremont
CA
Date:
2/2/2026
5
5555555
Kailie was awesome!
Desiree
Goodyear
AZ
Date:
2/2/2026
5
5555555
EVERYTHING. Mrs. Suzanne Castillo was excellent from day one. She guided me through the entire process and made it as smooth as possible. Even when a few bumps came up along the way, she handled them like a true professional. Her knowledge, dedication, and support made all the difference.
Jocelyn
Adkins
TX
Date:
2/2/2026
5
5555555
Shelly provided exceptional service throughout my home-buying process. She was incredibly responsive and went above and beyond to ensure I understood every detail of my financing. Her deep expertise in VA loans made a complex process feel seamless. Even after closing, I feel confident knowing I have a trusted professional for my future financing needs. I highly recommend her services.
Andrew
Gresham
OR
Date:
2/2/2026
5
5555555
Easy to work with all associates in the process I thought everyone was professional and patieby
Laurie
Keller
TX
Date:
2/2/2026
5
5555555
How quickly the process went
Jerald William
Hahira
GA
Date:
2/2/2026
5
5555555
The timeframe was pushed up and it was handled with communication And competence! Great experience!
Brenda L.
Wray
CO
Date:
2/2/2026
5
5555555
Troy helped us with our mortgage refinance every step of the way....he was patient with all of our questions, easy to reach / contact, knowledgeable, friendly, and fantastic to work with.
Stephanie K.
Lynnwood
WA
Date:
2/2/2026
5
5555555
Beth was always very nice and always in reach. She never seemed annoyed with my unending questions which made me feel comfortable.
Brittany
Dothan
AL
Date:
2/2/2026
5
5555555
Miranda is knowledgeable guiding me through the process.She was easy to reach and always responded to my calls. Genuinely a very nice person.
Richard J
Springfield
MA
Date:
2/2/2026
5
5555555
Everyone was very helpful and answered all my questions.
Debra
Talking Rock
GA
Date:
2/2/2026
5
5555555
Nicholle was great with the whole process from beginning to end! Her staff always followes her lead in giving great customer service also.
Keith Alan
Sedona
AZ
Date:
2/2/2026
5
5555555
This is my second time working with Debbie. It is always a pleasure working with her! She is personable, knowledgeable, professional, and prompt in her responses. I highly recommend her.
Dean D
Saint Cloud
MN
Date:
2/2/2026
5
5555555
Nick is awesome and made me feel comfortable in each step of my home buying process. From getting me ready to qualify, to explaining the costs and breaking down the mortgage fees, to finally taking his time to explain the closing process, Nick walked me through each step and made sure everything was understood. Couldnt have asked for a better lender to deal with.
Albert R
Holladay
UT
Date:
2/2/2026
5
5555555
Mike made the whole process so much easier for us as first-time homebuyers. He explained everything in a way that made sense and never made us feel overwhelmed. We also loved how simple it was to sign documents through email and e‑sign, it saved us a lot of time and stress. The pre‑closing meeting was especially helpful and really boosted our confidence going into the final signing. We truly appreciated how smooth and supportive the entire experience was.
Samantha M
Oregon
WI
Date:
2/2/2026
5
5555555
Great group of people who helped guide me through the complicated process of buying my first home. Definitely eased some stress throughout the whole process.
Austin Joseph
Olathe
KS
Date:
2/2/2026
5
5555555
The whole team was quick and efficient.
Christopher W
Piqua
OH
Date:
2/2/2026
5
5555555
Heath was very knowledgeable and communicated well. He answered all of my questions and explained things thoroughly.
Steven
North Providence
RI
Date:
2/2/2026
5
5555555
The speed and responsiveness of Dean were second to none.
Ryan
Palatine
IL
Date:
2/2/2026
5
5555555
Fast and helpful service
Adam
Killeen
TX
Date:
2/2/2026
5
5555555
Made the process easy
Brittany
Columbia
IL
Date:
2/2/2026
5
5555555
Friendly faces and feeling like that you actually care about our feelings Taking time with us during the emails etc Thank you All
Kimberly F
Shepherdsville
KY
Date:
2/2/2026
5
5555555
Alejandro was very honest and straight forward throughout the whole process. I could tell that he actually cared about what was best for us and our situation, and I don't think anyone else could have been a better option to go with.
Kaitlynn Brooke
Del Valle
TX
Date:
2/2/2026
5
5555555
It was fast and easy and didn't have to go in at all.
Ryan L
Grand Rapids
MN
Date:
2/2/2026
5
5555555
Expectations were layed out and for the most part everything happened as advised they would. There was great communication throughout the process. Although my situation was complicated and everyone else in the mortgage industry said it couldn't be done, against all odds, Patricia and her team got us approved!
Spencer
Boynton Beach
FL
Date:
2/2/2026
5
5555555
Jeremy is one of the few people left that actually follows up with you and explains things in a simple manner. Easy to work with and a pleasure to talk to.
Peter-John I
Litchfield
NH
Date:
2/2/2026
4
4444444
Nothing. I'm an appraiser and try and remain unbiased
Kevin
Park City
UT
Date:
2/2/2026
5
5555555
Every question of mine was answered quickly and reassuringly. The process was smooth, simple, and quick.
Amanda
South Pasadena
CA
Date:
2/2/2026
5
5555555
Jeremy had excellent attention to detail and was consistently available throughout the process. He took the time to advise us, walk us through options, and answer any questions as they came up, which made the entire experience feel smooth and well-supported. We really appreciated his responsiveness and guidance from start to finish.
Matthew
Atlanta
GA
Date:
2/2/2026
5
5555555
Shelley was great!
Patrick S
New Braunfels
TX
Date:
2/2/2026
5
5555555
Great communication
Grace A
Bellefonte
PA
Date:
2/2/2026
5
5555555
Kim was always very responsive to what seemed to be my endless questions about this process. She was always willing to provide further clarification. Finally, she was just pleasant to interact with. She and her team made a daunting process a little less daunting for a first time home buyer. THANK YOU!!
Michelle
Stafford
VA
Date:
2/2/2026
5
5555555
Even though we had some issues with the well inspection getting done, you guys were awesome, and kept good contact with me along the entire process, and it was really appreciated!
Richard Adam
Cuyahoga Fls
OH
Date:
2/2/2026
5
5555555
Johnny made the entire process easier.
James
Strongsville
OH
Date:
2/2/2026
5
5555555
the communication, everything was staright forward.
Enrique
Auburn
WA
Date:
2/2/2026
5
5555555
Dan always kept me informed and the whole process was within a reasonable time frame. Would recommend Dan and Fairway to others. Thank you again for helping
Donna
Salisbury
NH
Date:
2/2/2026
5
5555555
You are always available, even in the evenings , which was super helpful! You try your best to get us as much money back as we can. Thank you!
Reagan
Sunbury
OH
Date:
2/2/2026
5
5555555
In under two months I was able to buy a house with zero down , & luckily Kristin B and her magic was able to work with me in buying my first home and helping me with all the facts and Logistics. I really appreciate the help in such short time .
Darius O
Lincoln
NE
Date:
2/2/2026
5
5555555
We appreciate you holding our hands and making it extremely easy and smooth for us
Maxim
Phoenix
AZ
Date:
2/2/2026
5
5555555
The ability to communication, and get answers to all my questions fast. It was great for me as a first time home owner. I was unsure of how or what I need to do. I could call Steve or anyone he works with when to get the answers I needed.
Jonathan A
Elkmont
AL
Date:
2/2/2026
5
5555555
Seamlessly swift. Updates answered questions before the need to ask (proactive).
Thomas E
Las Vegas
NV
Date:
2/2/2026
5
5555555
Communicative and helpful throughout a difficult process
Savannah W.
Atlanta
GA
Date:
2/2/2026
5
5555555
Will handled everything, helped us get grants, helped us get money back at closing! my husband and I were never left out of the loop and if we had a question, he responded quickly!
Hannah
Bedford
VA
Date:
2/2/2026
5
5555555
Fantastic communication and ease of getting it done. It felt like Josh was working really hatd for us.
Jodell C
Pueblo West
CO
Date:
2/2/2026
5
5555555
Tara was very easy to deal with and understand, she was extremely efficient with the whole process
Samuel L.
Deland
FL
Date:
2/2/2026
5
5555555
Everyone was very nice and informative that we talked to and worked with! Made us feel that our questions and thoughts mattered. Thank You for a Wonderful experience!
Laurie S
Seven Valleys
PA
Date:
2/2/2026
5
5555555
Mike was available when ever we need an question answer, called us when documents need to be take care of, which was super fantast. Over Mike make the stressful situation of buying a home so much better, that I would love to do more business in the future with him.
Timothy T
Kansas City
KS
Date:
2/2/2026
5
5555555
Transparency
Tiffany
Anderson
IN
Date:
2/2/2026
5
5555555
Quick responses. No issues getting approval. Nice people to work with.
Holly
Fishers
IN
Date:
2/2/2026
4
4444444
Solid communication every step of the way and clear expectations/instructions
Meaghan E
Ballston Lake
NY
Date:
2/2/2026
5
5555555
Immediate response and exceptional communication throughout the entire process.
Aimee Catherine Crav
Abilene
KS
Date:
2/2/2026
5
5555555
Communication
Suchitha
Fishers
IN
Date:
2/2/2026
5
5555555
Extremely easy to work with and willing to put in the effort to get us a good deal, great communication!
Julia
Nashotah
WI
Date:
2/2/2026
5
5555555
Dan was amazing to work with! He is very knowledgeable and walked us through the financing process, he was always available with any questions we had. I highly recommend Dan as your loan officer!
Brady Roers
Date:
2/2/2026
5
5555555
Dan was fantastic to work with as a loan officer! He is very knowledgeable about his work and walked us through the financing process with great detail. Dan puts his clients needs first and we couldn't be happier with our experience with him!
Brady
Mayer
MN
Date:
2/2/2026
5
5555555
The overall process was well-managed and seamless. You made this a smoothe and easy transaction.
Barry C
Green Valley
AZ
Date:
2/2/2026
5
5555555
Professional in all phases...
George M
Saint Louis
MO
Date:
2/2/2026
5
5555555
Ted was amazing, he helped me through each step in the process and kept me well informed and was always incredibly easy to each out to when I had questions.
Adrian Ochoa Jr
Date:
2/2/2026
5
5555555
Ted was amazing, he helped me through each step in the process and kept me well informed and was always incredibly easy to each out to when I had questions.
Adrian
Abilene
TX
Date:
2/2/2026
5
5555555
Amazing to work with! They had wonderful communication the whole time and got us closed in a week after switching loan officers!!
Heather Dickerson
Date:
2/2/2026
5
5555555
Kasey was very helpful through the whole refinance process. She was always available to answer any and all of my question. She's very professiona.
Charisse
Raeford
NC
Date:
2/2/2026
5
5555555
Daniel was super helpful, and communicative during the entire process. He kept us updated on each step of the process and made sure we weren't missing anything when it was needed.
Alexandra
New Lisbon
WI
Date:
2/1/2026
5
5555555
i have worked with Rob for years and the service he and his team provides is always top notch!
Chris
Roanoke
VA
Date:
2/1/2026
5
5555555
Steve got my properties refinance after trying for 2 yrs with other lenders to get out of the 2007 bad loans. Tatia & Steve very knowledgeable with processing loans, I appreciate all the time & work they put in to finalize my approvals. I will refer you to all my friends. Thank you again.
Nina M
Date:
2/1/2026
5
5555555
Easy to get in touch with and made it as smooth as a process as it could be
Carson
Abbeville
SC
Date:
2/1/2026
5
5555555
everything went very smooth and fast!
Eric
Hendersonville
TN
Date:
2/1/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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