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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Laura is so knowledgeable and always on top of her game. She is the most responsive person I've ever met - I'm not sure she ever sleeps!! Her and Roxie made buying a home so easy. I've used Laura three times for a new home and once for refinance. The best in the business!!
Kelly Kathleen
Tucson
AZ
Date:
12/9/2024
5
5555555
A great guy to do business with
Richard
Baytown
TX
Date:
12/9/2024
5
5555555
I appreciated the open lines of communication and biweekly updates. it made the process so much less stressful! Would highly recommend.
Stephanie
Ft Lauderdale
FL
Date:
12/9/2024
4
4444444
Both Matt and Joe did great work thank you so much
Reyna P
Springfield
MA
Date:
12/9/2024
4
4444444
Justin picked things up well from our original Fairway POC. Great answering questions. Clearly lots of industry/subject matter knowledge.
Timothy Karl
Bolivia
NC
Date:
12/9/2024
5
5555555
on top of things and got stuff done fast
Tristen J
Deer Park
WA
Date:
12/9/2024
5
5555555
Ted is extremely helpful and encouraging through the entire lending process. We have been very happy to return to him for this re-finance and will again reach out to him in the future as rates fluctuate.
Jenna L.
Monroe
WA
Date:
12/9/2024
5
5555555
The communication a d timeliness. The team was very professional and d knowledgeable.
Kevin
Cushing
TX
Date:
12/9/2024
5
5555555
A real good loan officer is someone that helps you when things don't go as planned, I will always trust Fairway because nothing is easy or straight forward in a loan and I have always been able to close on time no matter what we had to face as a team. My loan officer made sure that we closed. Thank you for that. In this last case, Justin was able to make sure our dream came true.
Zalila R
Plymouth
MA
Date:
12/9/2024
4
4444444
I never met or spoke with Mackenzie, but I did have a great experience with Jeff Sauer, Holly Schmitz and Fairway Mortgage. I would recommend Fairway Mortgage.
Joel M
Las Cruces
NM
Date:
12/9/2024
5
5555555
Easy to follow despite my multiple questions. Always helpful.
Djonte
Minneapolis
MN
Date:
12/9/2024
5
5555555
Patty is top notch in all aspects of the loan/lending process. She is very prompt a concise in all communications.
Clayton T
Oconomowoc
WI
Date:
12/9/2024
5
5555555
Expeditious responses, transparency.
Monica
Tamarac
FL
Date:
12/9/2024
5
5555555
Quick communication and ability to match competitors terms.
Tiffany
Alpine
CA
Date:
12/9/2024
5
5555555
Excellent communication and team willing to help streamline
Charles
Naperville
IL
Date:
12/9/2024
5
5555555
mindy was the best!
Kristin R
Harrison
OH
Date:
12/9/2024
5
5555555
Communication was greatw
Juliana
Leland
NC
Date:
12/9/2024
5
5555555
Excellent communication! Timely answers to all of our questions regarding the program. So kind and friendly ! We would do this again, as the process was so positive! We enjoyed working with Mike & Marie so much! Thank you !
Brian M
Bellingham
WA
Date:
12/9/2024
5
5555555
Good communication
Veronica
Oswego
IL
Date:
12/9/2024
5
5555555
Bryan was very responsive and helpful during the whole process. He truly cared for the best outcome for my family in this process and we are very grateful he was at the helm for this transaction.
Maxwell R
Boscobel
WI
Date:
12/9/2024
5
5555555
Great communication and help throughout this process
Carlell
Cuyahoga Fls
OH
Date:
12/9/2024
5
5555555
All the girls went above and beyond to help us get closed on our forever home! It was a process that hit many curve balls, but they came together and figured it out for us! We are forever thankful for them all! ❤️
Evert Chase
Steele
MO
Date:
12/9/2024
5
5555555
Jamie was always available and amazing with communication, making the whole process less stressful!
Reid
Gainesville
GA
Date:
12/9/2024
5
5555555
Very informative and helpful in every way. I believe you went above and beyond to give me a great experience
Michael D
Litchfield
OH
Date:
12/9/2024
5
5555555
Quick and clear communication with competetive ratyes
Logan C
Phoenix
AZ
Date:
12/9/2024
5
5555555
We came into this coming from a failed mortgage application that scrutinized the crap of our finances and friends. The first meeting with Jeff came and we were all of a sudden relieved. His team made the process easy and smooth, with Jeff being transparent from the get go! We appreciate you Jeff!!!
Hoang Dinh
Las Vegas
NV
Date:
12/9/2024
4
4444444
The process was done very quickly I wish i was able to use all those grants they have available for first time home buyers instead spending my money that I will need for my new home that wasn't considered . Other than that everything else was very good thanks again
Donna
Clementon
NJ
Date:
12/9/2024
5
5555555
Easy to contact and responded quickly to question.
Michael
Cheyenne
WY
Date:
12/9/2024
5
5555555
Mike is very knowledgeable and professional in all of his interactions . Additionalily, he is very timely in his responses and offers solid advice
Elizabeth
Stoughton
WI
Date:
12/9/2024
5
5555555
Chelsea provided in depth and individualized information to my wife and I. Being first time homeowners, we really appreciated the care and understanding she took to walk us through this process. She also went out of her way to match the sellers preferred lender, giving us substantial credit to be used towards our closing costs. Would absolutely recommend Chelsea to friends and family.
Alec
Denver
CO
Date:
12/9/2024
5
5555555
Roger and his team are top notch. They helped me with a contingent sale and made the process a breeze.
Brandon
Alpine
CA
Date:
12/9/2024
5
5555555
Laura and Roxie were great to work with, timely responses, very knowledgeable and friendly.
Shayna Megan
Phoenix
AZ
Date:
12/9/2024
5
5555555
very helpful and Accommodative in making us understand the process multiple times.
Vikram
Prosper
TX
Date:
12/9/2024
5
5555555
Easy to work with, timely and effectiv.
Rubelina
Teaneck
NJ
Date:
12/9/2024
5
5555555
communication, details, very helpful
Fotos
New Britain
CT
Date:
12/9/2024
5
5555555
Great communication and service.
Brenda
Anchorage
AK
Date:
12/9/2024
5
5555555
Treatment was excellent
Zachary
Lonoke
AR
Date:
12/9/2024
5
5555555
always staying on top of what is needed. I would say communication was good for the most part and he was available for any questionzs that we might have had
Kimberly
Bennington
NE
Date:
12/9/2024
5
5555555
The process was smooth, the technology was well thought out and was not an impediment. Previously, Mike was helpful in education about the process and other details about mortgage and contruction process.
Luke
Cross Plains
WI
Date:
12/9/2024
5
5555555
Mark and his team made my first home-buying experience incredibly easy! They explained everything clearly, responded quickly to my texts, calls, and emails, and took the time to educate me about the home-buying and mortgage processes. I felt like I was in good hands while purchasing my first home!
Elisabeth
Mclean
VA
Date:
12/9/2024
5
5555555
Jose, was always available to answer any doubts we had. Even if we were asking the same questions he took the time to help us understand.
Cristal
Evergreen Pk
IL
Date:
12/9/2024
5
5555555
Everyone on the team was so nice and friendly. As a first time home buyer I really appreciated you all taking the time to walk me through every document and answering any and all questions I had throughout the process. You were always responsive and available to talk on the phone. Overall I felt really taken care of!
Erin
Denver
CO
Date:
12/9/2024
5
5555555
Your concern and quick responses to my questions
Sylvia
Waldwick
NJ
Date:
12/9/2024
5
5555555
Transparency from the start with no hidden fee. Willingness to assist with each and every query. Providing competitive market rate while giving excellent buydown option.
Mohit
Phoenix
AZ
Date:
12/9/2024
5
5555555
The experience was great and the process was simple. The team did a great job of keeping me informed every step of the way
Yvonne
Gary
IN
Date:
12/9/2024
5
5555555
Lou was very communicative, helpful and informative throughout the entire process.
Matthew
Woodstock
GA
Date:
12/9/2024
5
5555555
The informal throughout the entire process the dedication from both realtor and lender.
Michael B
Jackson
GA
Date:
12/9/2024
5
5555555
Excellent communication and supoort thru the process. Very smooth experience and transaction
Timothy M
New Braunfels
TX
Date:
12/9/2024
5
5555555
Chris's knowledge and expertise, coupled with exceptional communication and guidance, have been truly outstanding. Throughout the entire process, Chris ensured everything was seamless and stress-free. We greatly appreciated his availability to address any questions and his ability to explain each step with clarity and professionalism. Chris and his team have exceeded our expectations, and we wholeheartedly recommend their services to anyone seeking a smooth and reliable mortgage experience. Thank you
Shadi
Palmetto Bay
FL
Date:
12/9/2024
5
5555555
Made the process as smooth as it can be and communicated clearly throughout.
David Benjamin
Albemarle
NC
Date:
12/9/2024
5
5555555
Robert answered all our questions as we went through the homebuying process.
Tiffany Leann
Celina
TX
Date:
12/9/2024
5
5555555
The communication between everyone and being able to pick up my phone and call Chris to ask question.
Zachary S
Frazeysburg
OH
Date:
12/9/2024
5
5555555
Troy is Awesome! As a first time homebuyer, he treated me with dignity and was happy to answer any question I had no matter how minor they may have been. He was quick to respond and easy to talk with. Troy gave me a good idea of how the process worked and what to expect. I would highly recommend Troy and Fairway Independent Mortgage Corporation to anyone looking to by a home or refinance!
Jesse J
Spokane
WA
Date:
12/9/2024
5
5555555
timeliness, attention to detail, professionalism -
Mark David
Meridian
ID
Date:
12/9/2024
5
5555555
Great communications, service, and willingness to help
Thomas
Fargo
ND
Date:
12/9/2024
5
5555555
Evan's communication was excellent and he kept us updated at all stages of the process, and everything for closing went smoothly. The mortgage process today requires a lot of documentation, which is time consuming, but the Fairview platform was effective.
Peter Andrew
Fairfield
CT
Date:
12/9/2024
5
5555555
Very responaive , always replied right away with any questions or doublts I had about the loan process or documents, Roman was able to have the loan ready that allowed us to move up the closing date.
Anshu
Oro Valley
AZ
Date:
12/9/2024
5
5555555
Tom was thorough, knowledgeable, patient and respectful with our questions and was true to his word. We started out with a mess and Tom helped us untangle it and made sure we were treated well and ensured everything came out for the best. I am very grateful for his support and help. He is very genuine and kind and skilled at his work.
Beth
Maplewood
MN
Date:
12/9/2024
5
5555555
all of the underwritter requiremnts were a pain.
Russell
La Grande
OR
Date:
12/9/2024
5
5555555
Tom was wonderful helping us to resolve a messy mortgage loan process. Tom was awesome and he communicated clearly
Lynn
Maplewood
MN
Date:
12/9/2024
5
5555555
He was very helpful explained every little detail and was willing to help and not just shut my dreams and hopes down like other loan officers I dealt with in the past. My experience with him was awesome. We need more loan officers like him
Yesenia
Rockford
IL
Date:
12/9/2024
5
5555555
Easy to contact and get hold of if there was an issue. worked hard to problem solve.
Michelle G
Middle Grove
NY
Date:
12/9/2024
5
5555555
Josh did a great job helping us through the process. He walked us through all of our questions and got us a great rate! Thanks Josh!
Nathaniel
Marshfield
WI
Date:
12/9/2024
5
5555555
Communication
Dawn Marie
Anthem
AZ
Date:
12/9/2024
5
5555555
Personal attention! Thank you.
Mary Jean
Salt Lake City
UT
Date:
12/9/2024
5
5555555
As first-time homebuyers, Matt was invaluable in helping my wife and I understand the homebuying and mortgage application and underwriting process. He was patiently with us each step of the way, providing expert technical advice and guiding us -- through what is otherwise a very complex process -- with an intentional focus on education and clear, timely, and transparent communication. His experience and understanding of macroeconomic conditions informing the mortgage/bond market also allowed us to lock in our interest rate with optimal timing.
Alexander Joseph
West Hartford
CT
Date:
12/9/2024
5
5555555
She was on it every step of the way amazing service
Juanita
Rochester
NY
Date:
12/9/2024
5
5555555
Automations...digitization, email reminders, ease of application process, friendly assistance.
Brian
Rutland
MA
Date:
12/9/2024
5
5555555
Very responsive always helpful as first time buyers Louise was the best choice for us she guided us through process like we were family
Francis E
Pittsfield
MA
Date:
12/9/2024
4
4444444
Terry did a great job communicating with us and was willing to hop on a call and explain everything to me and answer any questions I had. Overall a geeat experience.
Jesse
Calhoun
GA
Date:
12/9/2024
5
5555555
The swift communication and how fast Tyrell was able to get this closing done. Especially with a VA home loan. This was my first time buying a home and she made it so easy!
Ramon
Madras
OR
Date:
12/9/2024
5
5555555
Communication is good, also at the beginning send a step by step of the process, motivating not to be discouraged
Nestor Andres
Kilgore
TX
Date:
12/9/2024
5
5555555
John was so helpful and available whenever I needed to chat or review items.
Jesse
La Jolla
CA
Date:
12/9/2024
5
5555555
Chris consistently provided us with detailed updates throughout the entire process, ensuring we were always informed about developments. He was also very flexible and accommodating whenever we needed adjustments or had specific requests, making the experience much smoother for everyone involved.
Ugochinyerem
Glendale
AZ
Date:
12/9/2024
5
5555555
The communication was great
Judith
Redding
CA
Date:
12/9/2024
5
5555555
Super communicative, local and competitive
Mitch
Topeka
KS
Date:
12/9/2024
5
5555555
Very easy to work with. Made sure all of my needs and concerns were taken care of .
Logan
Sparta
IL
Date:
12/9/2024
5
5555555
this is the 3rd house that brian has helped me with a VA Loan. His expertise is outstanding. From day 1 until closing I was always well informed on every step that was completed and if anything else was needed.
Charles Joseph
Reedsburg
WI
Date:
12/9/2024
5
5555555
Super available, answered all questions and was very patient
Daniel Thomas
Seattle
WA
Date:
12/9/2024
5
5555555
Nick is what made it great! He answets answers every question promptly & thoroughly! And he never made us feel like we were being a bother to him. Nick is kind and knowledgeabl, and he is always looking out for his client. He makes what could be a torturous experience easy. I wouldnt consider using anyone else!
Malinda
Flowery Branch
GA
Date:
12/9/2024
5
5555555
All the Kelley's were so nice and helpful! Dave set us up with a great realtor who and we were in our new home within 2 weeks! Highly recommen!
Berent B
Sioux Falls
SD
Date:
12/9/2024
5
5555555
Kalli was great! She was responsive, patient, and always eager to help!
Curtis
Denver
CO
Date:
12/9/2024
5
5555555
Always capable of awnsering and figuring out situation options. Not Bombarding my phone every day, cause things isn't instant, it takes time especially for Active military Members. Highly Reccomend hiim to all.
Tyree-marquis
Escondido
CA
Date:
12/9/2024
5
5555555
Easy process to complete and a wonderful team to work with. Every question was answered fast and things went super smooth
Adam L
Mechanicsburg
PA
Date:
12/9/2024
5
5555555
Patience Responsiveness Expertise Guidance
Robert John
Austin
TX
Date:
12/9/2024
5
5555555
flexibility, as well as quick responses!
Ashten
Brooks
ME
Date:
12/9/2024
5
5555555
You and your team were amazing -- constantly checking in, had an easy to manage website, and were very client focused. We are thankful!
Laura
Mt Pleasant
SC
Date:
12/9/2024
5
5555555
Kept informed. Willing to go the extra mile for anybody he represents. Helped even after last signature. Any questions, Nate is your guy.
Joseph
Jamestown
ND
Date:
12/9/2024
5
5555555
Great service, always available
Eva
South Waltham
MA
Date:
12/9/2024
5
5555555
Damian Diaz was phenomenal at proving pleasant and quick service. We greatly appreciate how easy he made this experience for us!
Ardavan
Columbia
SC
Date:
12/9/2024
5
5555555
Everyone was very responsive and thourough.
Bruce
Hernando
FL
Date:
12/9/2024
5
5555555
Julian and his team were very responsive and made everything easy
William
Millis
MA
Date:
12/9/2024
5
5555555
Friendly employee, great communication, good directions, promt.
Bernard M.
Topeka
KS
Date:
12/9/2024
5
5555555
Very seamless process with kind service
Alicia Loraine
Osceola
AR
Date:
12/9/2024
5
5555555
Dusty was quick, responsive, true to his word and able to provide us a great rate when we needed it.
Boning
Ballwin
MO
Date:
12/9/2024
5
5555555
Lee is very professional and communicates throughout the process. Lee takes the time to make sure that you understand where the loan is and the steps needed to complete.
Chris
Spring Hill
FL
Date:
12/9/2024
5
5555555
Brad and team were very communicative and worked through getting our loan processed quickly and efficiently. Brad was also great at taking the time to talk with us on the phone to address any of our questions and to provide updates on interest rates and trends so we felt comfortable on when to lock our rate. Overall would highly recommend Brad and his team.
Kristen
Zionsville
IN
Date:
12/9/2024
5
5555555
Everything
Breanna
Hewitt
TX
Date:
12/9/2024
5
5555555
Everyone was very helpful - and patient. Answered question quickly and explained the process clearly. I greatly appreciated their guidance
Virginia Wade
Hoover
AL
Date:
12/9/2024
5
5555555
Awesome customer service! Amazing communication ! Quick to answer questions.
Susan Ellen
Nashua
NH
Date:
12/9/2024

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Knoch
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers