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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Deborah went above and beyond for us. She was very responsive to all our questions and made the process go very smoothly.
Kayla
Ronda
NC
Date:
10/3/2026
5
5555555
Jimmy was on point. Great communication and knowledge.
Joshua
Pensacola
FL
Date:
10/3/2026
4
4444444
smooth, fast, resourcefull
Samah
Winchester
CA
Date:
10/3/2026
5
5555555
She was professional and always looking out of my best interest
Tracy
Kuna
ID
Date:
10/3/2026
5
5555555
Suzanne made it great! Working with her versus the last 2 experiences we had are night and day. She was always available to answer any questions we had and even worked after hours and some weekends to help get us into our new home. She really knows her stuff. If we hear of anyone looking to buy a home we are definitely recommending them to Suzanne Castillo and Hallmark Home Mortgage.
Abraham
San Antonio
TX
Date:
10/3/2026
5
5555555
The process was made very easy! Everything was also explained in ways that were wasy to grasp. The convenience of having the online portal to submit files in a timely manner made a huge difference!
Savanna
Wethersfield
CT
Date:
10/3/2026
5
5555555
Teri was amazing. They worked so hard for our family to have a home. We were absolutley blessed to have gotten to work with her and Kirby.
Hannah
Baker City
OR
Date:
10/3/2026
5
5555555
Andrei and crew were fantastic. We had a few hiccups along the way , and his team coasted through it impressively. Communication with them awesome through the whole process. Wint be buying another house anytime soon, but i would use them again.
Lisa
Casa Grande
AZ
Date:
10/3/2026
5
5555555
Very easy to work with. made sure I understood everything before I signed.
Joshua
Woodbury
MN
Date:
10/3/2026
5
5555555
The communication is what stood out for me. There was never a time in the process that I felt like I didn't know what was going on with my loan application.
Fred
Las Vegas
NV
Date:
10/3/2026
5
5555555
We enjoyed working with dean and his team. We'd recommend him to anyone
Angela
Pingree Grove
IL
Date:
10/3/2026
5
5555555
Availability to talk to Malcome and his team. Explanations and patience.
Illya
Fayetteville
NC
Date:
10/3/2026
5
5555555
Communication was great. I knew what stage we were at, every day. Jason is always positive, professional and fun to work with.
Barbara
Scottsdale
AZ
Date:
10/3/2026
5
5555555
Communication was easy. Responded to text messages
Priscilla
Kilgore
TX
Date:
10/3/2026
5
5555555
It was a smooth process and now we have a house
Tyler
Dawson
MN
Date:
10/3/2026
5
5555555
Explained things in a way we understood.
Adam
Park Ridge
IL
Date:
10/3/2026
5
5555555
Patrick and his team were friendly and had outstanding communication.
Ethan
South Bend
IN
Date:
10/3/2026
5
5555555
Dan and his staff were amazing!! They worked really hard to get the job done!! They treated us more like family than a client!!! They were with us every step of the way! He said his job is to get us to closing and they did just that!! I tried to get a home through other mortgage companies and they gave us the run around! Dan and his staff made our dream come true, and I can't thank them enough!!!
Jacqueline
Columbia
SC
Date:
10/3/2026
5
5555555
Josh and his team were easily accessible to answer any and all questions. They were very helpful and made the process of buying a new home easy and enjoyable.
Melissa
Wimberley
TX
Date:
10/3/2026
5
5555555
We had an excellent experience working with Maria Hatch! She made the entire lending process smooth and easy from beginning to end. Maria was always responsive, kept us informed every step of the way, and was quick to answer any questions we had. What really stood out was how knowledgeable, helpful, and genuinely attentive she was throughout the entire process. Buying a home can be stressful, but Maria made the financing side feel simple and straightforward. Everything stayed on track, and we always felt like we knew exactly what was happening. We are so grateful for all of Maria’s help and would absolutely recommend her to anyone looking for a lender. She truly made our experience a five-star one!
Kimberly
Meridian
ID
Date:
10/3/2026
5
5555555
The whole process was super smooth
Star
Phoenix
AZ
Date:
10/3/2026
5
5555555
Ms Katharine and her entire team made my experience Great by being attentive , prompt and helpful but most of all Caring. Ms Katherine is the Best. She is Always available to assist with positive Feedback. I had a previous Loan officer a few years ago in which was nothing like Ms Katherine Wright. I don't have any one at the moment that is ready to purchase but I'm going to tell EVERYONE THAT FAIRWAY IS THE BEST WAY TO GO..I AM TRULY GREATFUL AND AMAZED. I NEVER THOUGHT I WOULD GET A CHANCE TO PURCHASE A HOME..
Cornika
Dolton
IL
Date:
10/3/2026
5
5555555
You guys made the process easy and simple
Mauricio
Westfield
IN
Date:
10/3/2026
5
5555555
Yes I Mike you are great.
Mae
Kansas City
KS
Date:
10/3/2026
5
5555555
Josh was wonderful and helped make the process smooth for us
Melissa
Sun Lakes
AZ
Date:
10/3/2026
5
5555555
You're awesome and communicated
Dillon
Canby
OR
Date:
10/3/2026
5
5555555
Made my first time home buying experience smooth and easy. Had many different tools to help get everything setup and lessen my stress and worries.
Adam
North Canton
OH
Date:
10/3/2026
5
5555555
EZ to talk to explain things very well
William
Mayodan
NC
Date:
10/3/2026
5
5555555
My first home never would of thought I would that is a great thing thanks Kim
Jarvis
Lyons
NY
Date:
10/3/2026
5
5555555
Jake and his team, along with Gabby, ensured the entire process was smooth and efficient. Purchasing a home can be stressful, but their professionalism and guidance throughout each step truly put our minds at ease.
Vanessa
Temple
TX
Date:
10/3/2026
5
5555555
They kept me up to speed on everything that was happening with my loan. I never had to wonder what was going on.
Roderick
Colorado Springs
CO
Date:
10/3/2026
5
5555555
Teri and Kirby did a fantastic job for us and we feel very blessed for all the work they did for us.
Matthew
Baker City
OR
Date:
10/3/2026
5
5555555
Our experience was great because of the exceptional service and personal attention we received from the entire team. We worked primarily with Vince throughout the process, and he was incredibly responsive, knowledgeable, patient, and always willing to answer our questions and help us work through different scenarios. He made a complicated process feel much more manageable. Traci and Jean were both helpful, personable and very responsive as well. Everyone was professional and genuinely invested in making sure everything went smoothly. We never felt like just another loan - we felt like we had a team of people who truly cared about helping us get to the finish line. We really appreciated all 3 of them!
Deanna
Boise
ID
Date:
10/3/2026
5
5555555
The team kept everything smooth, and helped me learn the process. Excellent experience
Kevin
Wheat Ridge
CO
Date:
10/3/2026
5
5555555
Great communication. Very responsive at all times. Proactive with all relevent parties. Clear to close obtained well in advance.
Uzair Haroon
Naperville
IL
Date:
10/3/2026
5
5555555
He did everything, he make all the process smooth he respond right away if you have a Question to him,
Emerald
Chippewa Falls
WI
Date:
10/3/2026
5
5555555
Scott was super nice and knowledgeable . Was always available as well
Joshua
Canton
GA
Date:
10/3/2026
5
5555555
Nathan and his team were incredible!
Mitchell
Crystal River
FL
Date:
10/3/2026
5
5555555
Very communicative, super nice and always looked out for me. Wasn't just trying to get me a mortgage for any house.
Thomas
Rochester
NY
Date:
10/3/2026
5
5555555
Nick is a master of his craft
Bryan
Farmington
UT
Date:
10/3/2026
5
5555555
Always being updated , fast replies when I had an email or question and making the process easy for me !
Natalie
Milton
FL
Date:
10/3/2026
5
5555555
Lindsay was so on top of things and i felt taken care of through the whole process. I was never worried about antthing falling through the cracks with her team!
Claire
Fort Wayne
IN
Date:
10/3/2026
5
5555555
Flexible with schedule changes and the results were exactly as expected in the house.
James
Waukesha
WI
Date:
10/3/2026
5
5555555
Quick to respond with questions. Easy to communicate with. Provided us with multiple options to choose from that made the lending process simple and hasslefree.
Brian
North Manchester
IN
Date:
10/3/2026
5
5555555
Working with you Walter and Emily and the rest of your team has been fantastic. We didn't have to worry about anything regarding the mortgage side because we knew you would provide us with the best possible product. Closing on this amazing house we have now was not possible without you Walter and Emily and the rest of your team! Thank you! We will be back!
Adam
Mill Creek
WA
Date:
10/3/2026
5
5555555
it Was very Easy
Dylan
Natchitoches
LA
Date:
10/3/2026
5
5555555
Jason was an excellent resource for me in helping Mr Narro find a home and securing his loan and down payment assistance!
Jennifer
College Station
TX
Date:
10/3/2026
5
5555555
Justin was attentive and did his best to give us options for financing that would best suit our situation. This is our second time working with him and I would do it again if I have to.
Gracie
Moultrie
GA
Date:
10/3/2026
5
5555555
Kim went above and beyond to help us through the process!
Kevin
Sherrills Ford
NC
Date:
10/3/2026
5
5555555
Mr. Luis Ordóñez was a true professional en every extent of the word. His vast experience and knowledge, made the process go smoothl. Maria his assistant was great as well. They both went out of their way to help throughout the entire process. I can't thank them enough.
DENISE
Brownsville
TX
Date:
10/3/2026
5
5555555
Respectfully
Zaquarius
Foxworth
MS
Date:
10/3/2026
5
5555555
Can talk with Luke about any questions or concerns, and he promptly and quickly answers.
Seth
Clara City
MN
Date:
10/3/2026
5
5555555
Quick response times, clear expectations, and always willing to answer questions and further explain each step of the process.
Bradley
Ripon
WI
Date:
10/3/2026
5
5555555
Lee was attentive, fast to respond, and clear about what was needed to keep the process moving.
Sean
Timnath
CO
Date:
10/3/2026
5
5555555
10 characters to complete this
Richard
Crofton
MD
Date:
10/3/2026
5
5555555
Communication was great I have been telling everybody how easy it was to work with Sam, Terry, Karl and Pattye!
Sondra
Kannapolis
NC
Date:
10/3/2026
5
5555555
Cliff has just been an absolute pleasure to work with from start To finish. got me a great rate and was there to guide me through the profess from start to finish
Abraham
Fort Lauderdale
FL
Date:
10/3/2026
5
5555555
Always keeping us up-to-date on what is going on. Treating us like we were family.
Luenna
Surprise
AZ
Date:
10/3/2026
5
5555555
Everything was easy, communication was great
Charles
Muskego
WI
Date:
10/3/2026
4
4444444
Everything was made very easy and it was nice everything was online
Drew
West Allis
WI
Date:
10/3/2026
5
5555555
Brent , Jennifer and their team are amazing. Great communication from everyone and they made the process of obtaining our VA loan so easy and straightforward . Thanks y'all!
Rachel
Deland
FL
Date:
10/3/2026
5
5555555
It was a long process, but I understand, that self empolyment can be a little tricky when purchase a home.
William
Lenoir
NC
Date:
10/3/2026
5
5555555
Christine made it such a smooth process and the interactions with her were wonderfu!
Christa
North Manchester
IN
Date:
10/3/2026
5
5555555
So communicative, made everything easy to understand, and answered any questions quickly!
Casey
Ashburn
VA
Date:
10/3/2026
5
5555555
Mike has helped me on a handful of mortgages over the years. He is personable, throrough, and honest.
Todd
Amherst
NH
Date:
10/3/2026
5
5555555
How fast you respond and how quickly everything moved.
James
Altoona
PA
Date:
10/3/2026
5
5555555
Keeping me informed
Ayla
Helena
AL
Date:
10/3/2026
5
5555555
I loved the constant communication about what was happening. They answered all of my questions very fast!
Madysn
Wetumpka
AL
Date:
10/3/2026
5
5555555
This was my first Experience in regards to purchasing a home and Dottie was so patient and informativ, she really made this stressful process a breeze with a lot of hard work on her and her teams end. 20/10
John
Wichita
KS
Date:
10/3/2026
5
5555555
Cheryl always does a great job!!
Elizabeth
Temple
TX
Date:
10/3/2026
5
5555555
very nice and quicj process
Jordyn
Altoona
PA
Date:
10/3/2026
5
5555555
Haven was amazing to communicate with and got me a great deal on my loan
Calla-Marie
South Bend
IN
Date:
10/3/2026
5
5555555
Erin is professional, very responsive, and made the process exceptionally easy to get us into our new home fast.
Kristen
Maiden
NC
Date:
10/3/2026
5
5555555
He Was very patient and made sure i understood everything because this was my first.
Teresa
Memphis
TN
Date:
10/3/2026
5
5555555
Prompt responses and willingness to patiently answer any questions
Jane
Louisville
KY
Date:
10/3/2026
5
5555555
The Fairway team was fantastic and kept us very in the loop through quite a unique and complicated loan situation.
Kyle
Windsor Locks
CT
Date:
10/3/2026
5
5555555
Very quick and easy to work with.
Aaron
Hampton
VA
Date:
10/3/2026
5
5555555
Everything went smoothly and questions were answered fast
Kenneth
Valparaiso
IN
Date:
10/3/2026
5
5555555
Prompt follow up, great communication, and clear expectations throughout the process!
Andrew
Chandler
AZ
Date:
10/3/2026
5
5555555
We recently worked with our loan officer to secure financing for our second investment property, and the experience was excellent. They were incredibly helpful and knowledgeable throughout the entire process, providing clear guidance that made a complex transaction feel seamless. We were particularly impressed by their responsiveness; they were always available to answer our questions and kept us updated at every stage. We truly appreciate their expertise and support in helping us grow our portfolio and would highly recommend them to anyone looking for a dedicated and professional partner. Thank you very much, Colin and Lucas!
Carolyne
Greensboro
NC
Date:
10/3/2026
5
5555555
The responsiveness and competitive rates and making the process go smoothly.
Wade
Clayton
NC
Date:
10/3/2026
5
5555555
Christie made the loan approval process simple and stress free. She explained each step along the way and advocated for us! She was amazing!
Lori
Selma
NC
Date:
10/3/2026
5
5555555
Answered questions throughout the whole process . Thanks
Emery
Rochester
NY
Date:
10/3/2026
5
5555555
My fiance and I greatly appreciated all of the communication Chad provided us. Being first time home buyers it was a very overwhelming process, but Chad was sure to break things down for us to where we'd understand it and allowed us to ask questions whenever we needed whether it was for clarification on something or because we bad thought of something new . Overall would very much recommend!
Anastasia
Crown Point
IN
Date:
10/3/2026
5
5555555
Your team was always available to answer questions
Klevisa
Boston
MA
Date:
10/3/2026
5
5555555
Open communication the entire time. Always there to answer our questions, made the entire process as smooth as possible. Would recommend Jake to anyone buying a house. 100/10 experience!
Makayla
Bloomington
IN
Date:
10/3/2026
5
5555555
Jenna was extremely responsive and available for any questions or requests, which was instrumental in us being able to submit a successful offer to purchase our home. She and her team were on top of every step of my loan process and kept me updated and informed throughout. I found her to be transparent, easy to talk to and communicate with and it is apparent that she truly cares! Easiest loan process I've ever had!
April Cheers
Date:
10/3/2026
5
5555555
As a first-time homebuyer, I felt overwhelmed, but Cindi made the process seamless. She was incredibly responsive, patient, and knowledgeable.
tres marias
Date:
10/3/2026
5
5555555
Met all expectations
William
Valdosta
GA
Date:
10/3/2026
5
5555555
Jenna was extremely responsive and available for any questions or requests, which was instrumental in us being able to submit a successful offer to purchase our home. She and her team were on top of every step of my loan process and kept me updated and informed throughout. I found her to be transparent, easy to talk to and communicate with and it is apparent that she truly cares! Easiest loan process I've ever had!
April
Date:
10/3/2026
5
5555555
Jenna was extremely responsive and available for any questions or requests, which was instrumental in us being able to submit a successful offer to purchase our home. She and her team were on top of every step of my loan process and kept me updated and informed throughout. I found her to be transparent, easy to talk to and communicate with and it is apparent that she truly cares! Easiest loan process I've ever had!
April
Bethel
NC
Date:
10/3/2026
5
5555555
Kim was great and answered qiestion and gave guidence when needed!
Jamie
Lyons
NY
Date:
10/3/2026
5
5555555
Jeff was very knowledgeable and was very patient with me when I asked many questions. The idea of purchasing a home on my own was very daunting to me, and Jeff was so helpful and kind and was able to easily explain each step of the process. Most importantly, he was incredibly responsive which was crucial when trying to make offers in a very competitive market. I was very impressed with his professionalism and would highly recommend working with him and his team.
Bonnie
South Windsor
CT
Date:
10/3/2026
5
5555555
Karen Jacomet! Amazing to work with, communication throughout whole process
Brian
Conroe
TX
Date:
10/3/2026
5
5555555
5.0 Stars!
Abrie Castillo
Date:
10/2/2026
5
5555555
Audrey did an amazing job working with us and going above and beyond to make our dream come true. It was a long process because of the seller having to delay but Audrey made sure to ease my mind and we made it to the finish line with no problems on our end. She was always quick to respond and never hesitated to answer my million questions I always had. Thank you to Audrey and her team for working hard and at ease to make sure everything fell into place perfectly the way it did!
Abrie
Hereford
TX
Date:
10/2/2026
5
5555555
Justin was very quick to respond and be available for when we needed something. He help with giving us additional knowledge we didnt have. Over all was very helpful
Natasha
Greensburg
PA
Date:
10/2/2026
5
5555555
Samantha is an amazing person and always puts your family's best interests First.
Nicholas
Kuna
ID
Date:
10/2/2026
5
5555555
the whole process
Kurt
Ocean View
DE
Date:
10/2/2026
5
5555555
Thank you!
Brandon
Abbeville
AL
Date:
10/2/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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