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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
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2022-2025 Top Work Places - Compensation and Benefits
2024 Energage Financial Services
RISE Winner
2022-2024 Culture Excellence Awards/Compensation & Benefits
2021-2024 Culture Excellence Awards/Innovation
2021-2024 Culture Excellence Awards/Leadership
2022-2024 Culture Excellence Awards/Purpose & Values
2021-2024 Culture Excellence Awards/Work-Life Flexibility
2022 Best Mortgage Company to Work For
2023 Diversity Leaders
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Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
there were a lot of emails, but the texting made it simple and kept us up to date.
Benjamin
Seattle
WA
Date:
5/19/2026
5
5555555
Twelve years ago, Shannon Alexander at Fairway Mortgage changed my life. What most people don’t know is that before I could even buy my home, Shannon spent an entire year helping me build my credit, guiding me step by step, encouraging me through every setback and every victory along the way. She never treated me like just another customer. She treated me like family. Through all the ups and downs, Shannon believed in me when things were tough and helped make my dream of becoming a homeowner a reality. Over the years, what started as business turned into a lifelong friendship, and I’m forever grateful for Shannon, her husband Artis, and the entire Fairway family. Their care, patience, knowledge, and genuine heart for people is something you don’t find often anymore. If you’re looking for someone who truly cares and will fight for you every step of the way, I can’t recommend Shannon Alexander and Fairway Mortgage
Isaac
Date:
5/19/2026
5
5555555
very easy to work with , this was my first time going through this process and made it so easy
Sydney
Raymore
MO
Date:
5/19/2026
5
5555555
Excellent communication and transparency of the process.
Daniel
Pfafftown
NC
Date:
5/19/2026
5
5555555
Very professional, prompt, helpful, responsive, technology driven. Entire team is first rate. From pre approval, to loan closing, to title transfer all complete in under 3 weeks. Highly Recommend!! 10 out of 10!
Tristram
Scottsdale
AZ
Date:
5/19/2026
5
5555555
Easy, good communication
Britany
Burley
ID
Date:
5/19/2026
5
5555555
Everything! Nate and Morgan were amazing to work with. They were extremly insightfull, answered every question we had, and were extremly fast to close.
Tyler
Allegan
MI
Date:
5/19/2026
5
5555555
Becky was super helpful throughout the whole process!
Katie
Coon Rapids
MN
Date:
5/19/2026
5
5555555
Getting the final numbers sooner would have made it great!
Kaitlyn
Vestavia
AL
Date:
5/19/2026
5
5555555
It was easy to work with Steve and his team. They were all professional and very helpful.
Kelly
Oro Valley
AZ
Date:
5/19/2026
5
5555555
Ian was very good at communicating and he helped us get loan completed in 2 1/2 weeks!
Hanna
Litchfield
MN
Date:
5/19/2026
5
5555555
Being fast and efficient.
David
Chino
CA
Date:
5/19/2026
5
5555555
Great communication, easy process and amazing staff :) Getting the loan and the closing was a breeze. :) Thank you Joanna and team!
Anamaria
Chicago
IL
Date:
5/19/2026
5
5555555
John is the best! I mean he really worked hard and fou for me and I will always be grateful to him!
Erin
Baltimore
MD
Date:
5/19/2026
5
5555555
The excellent communication and very rapid response times!
Jeffrey
Palatine
IL
Date:
5/19/2026
5
5555555
I’ve had the pleasure of knowing Katie both personally and professionally, and she is truly exceptional. Thank you for going above and beyond to help Stacy and Todd with their home purchase. They mentioned how knowledgeable, patient, and reassuring you were throughout the process—especially since they were feeling nervous. I wouldn’t hesitate to recommend Katie and The Wood Group for all your mortgage lending needs!
George Henry Lara
Abilene
TX
Date:
5/19/2026
5
5555555
Dawn was extreamly helpful throughout our long process of home searching, Was always available and open for questions and giving clear/ understanding answers to ensure the process was understood and smooth, ensuring we knew all the options we had in front of us and kept us updated on anything changing.
Gaige
Dickinson
ND
Date:
5/19/2026
5
5555555
Joe has helped me on a home purchase and a refinance. He is always on top of things, always patient answering questions and explaining anything I wanted more information on. He truly cares and wants the best possible outcome for you. I highly recommend Joe!
Rena
Date:
5/19/2026
5
5555555
AJ was on top of everything from the very beginning, helping us navigate bumps in the road and coming up with creative solutions to propel us forward toward the goal of home ownership!! We'll definitely be recommending AJ and using him whenever the opportunity arises in the future!
Sydney
Lakeway
TX
Date:
5/19/2026
5
5555555
Communication
Jamie
Lincoln
NE
Date:
5/19/2026
5
5555555
Great communication regarding the process.
Ryan
Sussex
WI
Date:
5/19/2026
5
5555555
Kyle Camron was very informative and very upfront about the process.
Katerina
Atlanta
GA
Date:
5/19/2026
5
5555555
Justin was amazing through the entire process. He was consistently extremely helpful and on top of everything the entire process He clearly explained things I didn't understan . Justin was very easy to work with and made a stressful process stress free!
Janelle
Dublin
OH
Date:
5/19/2026
5
5555555
Graet communication and got it done
Jeffrey
Roaming Shores
OH
Date:
5/19/2026
5
5555555
Christian was thorough and extremely helpful throughout the entire process. The introduction meeting was a great kickoff to establish a baseline and Christian broke down all of our options we had available. Christian was extremely responsive during the entire home buying process. He quickly made himself available to provide insides on the state of the mortgage industry trends as well as prepared multiple offer sheets that were required later in the evening. Overall Christian was an excellent help and provided us with the full breakdowns of costs directly to us and made it easy for us to understand all of the information.
Nicholas
Falls Church
VA
Date:
5/19/2026
5
5555555
As first-time homebuyers, we truly could not have asked for a better experience with Chance. From the very beginning, he made us feel reassured and informed throughout the entire process. He was patient, broke down every single detail, and never made us feel bad for asking questions no matter how big or small. You can tell he genuinely takes his time and works hard for his clients because he truly cares. Buying a home can be stressful and overwhelming, but Chance made the process feel so much easier for us. We are so thankful for all of his help and would absolutely recommend him to anyone looking to buy a home.
Kelsie
Date:
5/19/2026
5
5555555
As a first time homebuyer, this experience was smooth and rewarding. Lauren and her team provided thorough assistance, information, and willingness to walk me through the process. Very satisfied with this experience!
Nelson
Puyallup
WA
Date:
5/19/2026
5
5555555
Jamie and his team at Fairway made this a GREAT experience for me with their open and honest communication from the beginning. I respect that Jamie let me know up front what he can do. l look forward to working with Jamie again when it comes time to purchasing my forever home!
Melissa
Lacy Lakeview
TX
Date:
5/19/2026
5
5555555
Communication! Everyone was friendly and prompt with responses!
Cherishe
Albany
OR
Date:
5/19/2026
5
5555555
Fast response, informative, transparent, and on-time! Thank you!
Patricia
Mustang
OK
Date:
5/19/2026
5
5555555
I have been working with Dudley for over 10yrs. He has basically held my hand each property which gives me comfort of knowI am in good hands. I will continue to work with Dudley in the future and would recommend him to anyone that is shopping around for a lender. He's awesome!
Amanda
Midland
TX
Date:
5/19/2026
5
5555555
You were great.
Alfred
Frisco
TX
Date:
5/19/2026
5
5555555
The communication and responsiveness throughout the process were excellent. Everything was explained clearly, questions were answered quickly, and the overall experience felt smooth and stress-free. Thank you for all your help during the home buying process.
Paras
Shawnee
KS
Date:
5/19/2026
5
5555555
Dan was prompt to get back to us, always made sure we understood everything, and made us feel at ease.
Sarah
Valparaiso
IN
Date:
5/19/2026
5
5555555
Alli is very responsive to any questions I had.
Abagail
Date:
5/19/2026
5
5555555
.................
Patricia
Saint Joseph
MO
Date:
5/19/2026
5
5555555
Steven and his time do a fantastic job. Good communication and made it easy.
Gerald
Columbia Heights
MN
Date:
5/19/2026
5
5555555
Was willing to answer any questions and had quick response times.
Alex
Lafayette
IN
Date:
5/19/2026
5
5555555
Great communication, prompt response times, and easy to complete!
Sarah
Camp Verde
AZ
Date:
5/19/2026
5
5555555
very knowledgable
Chivon
Atlanta
GA
Date:
5/19/2026
5
5555555
Lyndee was amazing to work with and was very organized and ontop of all deliverables nothing slipped through the cracks
Matt
Sandy
UT
Date:
5/19/2026
5
5555555
Brittany worked very hard to help me through my credit battle
Dustin
Hillsdale
WY
Date:
5/19/2026
5
5555555
Great communication, advocated for us. Didnt lie. Was supportive
Michael
Soulsbyville
CA
Date:
5/19/2026
5
5555555
Great communication!
Tyler
West Fargo
ND
Date:
5/19/2026
5
5555555
I really appreciated the level of communication and guidance as this was a newer experience for me.
Elliot
Noblesville
IN
Date:
5/19/2026
5
5555555
Jeremy and his team are so helpful and always available to help answer any questions.
Mayra
Lemon Grove
CA
Date:
5/19/2026
4
4444444
The overall process was smooth, without a lot of hick ups in the way. We appreciated that.
Dian
Deland
FL
Date:
5/19/2026
5
5555555
Brad was highly knowledgeable and provided invaluable assistance in guiding us through the process of securing our new home mortgage.
Charles
Eagan
MN
Date:
5/19/2026
5
5555555
Friendly, great communication, ease of process
TAMMY
Cheyenne
WY
Date:
5/19/2026
5
5555555
Availability
Jacob
Zimmerman
MN
Date:
5/19/2026
4
4444444
Very easy. Melissa did make it easy to unerstand and helped make it a pleasant experience.
Leo
Greenwood
SC
Date:
5/19/2026
5
5555555
Kat provided exceptional service
Michael
Peachtree Corners
GA
Date:
5/19/2026
5
5555555
Mike is always fantastic to work with and we always feel like we're being well taken care of and given the best loan options. This is the second mortgage we've taken out with Mike and he's trustworthy and always goes the extra mile! He pivoted quickly for us when we backed out of a house and immediately went under contract on another house and made sure all parts and pieces were moving smoothly in the back end of our new home purchase. Highly recommended and highly satisfied with our experience with Mike and Fairway Home Mortgage!
Bria
Fountain
CO
Date:
5/19/2026
5
5555555
Everything since we started! ☺️
Nelson
Hyattsville
MD
Date:
5/19/2026
5
5555555
Great communication , great deal
Kristopher
Marble Falls
TX
Date:
5/19/2026
5
5555555
Thank you and your team for helping me with this process.
Jeremy
Oakboro
NC
Date:
5/19/2026
5
5555555
Carlie was very easy to talk to, listened to my wants with compassion, and communicated well every step of the process. She was knowledgeable and caring.
Corinne
Saint Johns
FL
Date:
5/19/2026
5
5555555
Tom was easy to talk to and explained things when I inquired.
Bridget
Surprise
AZ
Date:
5/19/2026
5
5555555
su buena atención
Alfredo
Del Rio
TX
Date:
5/19/2026
5
5555555
Any questions I had, you were quick to respond. Told us what was going on every step of the way.
Ron
Surprise
AZ
Date:
5/19/2026
5
5555555
Ease of use in terms of tools and processes and continuous communication was wonderful. Russell was always available for questions and made the whole experience very pleasant.
Annette
Harvest
AL
Date:
5/19/2026
5
5555555
Staff was professional
Fabian
Moreno Valley
CA
Date:
5/19/2026
5
5555555
Travis was incredibly kind, knowledgeable, and most importantly, CALM! He made the whole experience feel easy and peaceful, and guided us through the entire process. I felt entirely safe and taken care of during this stressful time, and we owe so much of that to Travis!
Nathan
Hoover
AL
Date:
5/19/2026
5
5555555
Really appreciate Randy's professionalis, walking me through the process, answering my questions (even after hours and on weekends -- truly, above and beyond) and overall level of support.
Debra
Spring
TX
Date:
5/19/2026
5
5555555
The speedy communication, the in-depth review of critical contract and loan documents.
Ruben
Indianapolis
IN
Date:
5/19/2026
5
5555555
Knowledge and Service
Calvin
Longmont
CO
Date:
5/19/2026
5
5555555
So easy to work with and always had answers for are questions
Austin
Beach
ND
Date:
5/19/2026
5
5555555
Matt made our first-time homebuying journey so simple!! If I had known buying a home could be so easy I would have stopped renting years ago! The process was so smooth and Matt was so quick to call to answer my questions and responded to my texts immediately
Joshua
Florence
SC
Date:
5/19/2026
5
5555555
filling in the Blank for first timers, unknown experiences alone in the field can be tideous.
Tyril
Lynchburg
VA
Date:
5/19/2026
5
5555555
Andrew was very helpful throughout this entire process. He communicated regularly and explained each step in the process thoroughly. I would highly recommend his services.
Rachel
Braymer
MO
Date:
5/19/2026
5
5555555
Tim is very kind, down to earth, kept us informed in the process, and responded quickly to any questions we had in our home buying experience. We appreciate his knowledge and expertise.
Chastity
Vale
NC
Date:
5/19/2026
5
5555555
Michael was very easy to work with. He was able to answer all of our questions and was very transparent throughout the entire process.
Daniel
Oviedo
FL
Date:
5/19/2026
5
5555555
Very Fast service!
Donald
Cincinnati
OH
Date:
5/19/2026
5
5555555
francisco/paco
Lilian
West Point
UT
Date:
5/19/2026
5
5555555
My questions were answered timely.
Betsy
Gosnell
AR
Date:
5/19/2026
5
5555555
Very good communication and assistance on documents needed.
Gustavo
Benton
AR
Date:
5/19/2026
5
5555555
Timely updates and transparency on everything
Jose
Spring
TX
Date:
5/19/2026
5
5555555
Knowledgeable and honest quick service and good communication
Lauren
Winchester
CA
Date:
5/19/2026
5
5555555
Jennifer's swiftness and communication.
Melissa
Montgomery
TX
Date:
5/19/2026
5
5555555
Melisa went over the top getting our stuff cooridinated and in place on time. That wasn't alway easy but she made it look that way. Kurt-you are the best in the business and I am not shy telling people that!
David
Maricopa
AZ
Date:
5/19/2026
5
5555555
Hector was so kind and super responsive. The entire process went smoothly and quicky. The entire team worked well together to help our experience go well. I would definitely recommend there group when purchasing a home!
Tamala
Saint John
IN
Date:
5/19/2026
5
5555555
The hard effort everyone at Fairway did for us, to get us a approved loan.
Jacque
Rising Sun
MD
Date:
5/19/2026
5
5555555
All the team did a great job
Davion
Pahrump
NV
Date:
5/19/2026
5
5555555
Clear communication and responsiveness .
Alexandra
Clemmons
NC
Date:
5/19/2026
5
5555555
Communication and trust were two things we needed from Tami and she delivered! it can be stressful as a first time home Buyer to know what you're doing but Tami made it very easy to understand and I trust that she did everything she could for me
Carson
Overland Park
KS
Date:
5/19/2026
5
5555555
Fast responses
Brooke
Ixonia
WI
Date:
5/19/2026
5
5555555
Matt was awesome and made our process as easy as possible!
Benjamin
Mccoll
SC
Date:
5/19/2026
5
5555555
The communication. Tony and his team we're extremely responsive and helpful when it came to questions related to understanding the process.
Ryan
Marlton
NJ
Date:
5/19/2026
5
5555555
Taylor kept us informed the entire way and made sure we had everything we needed!
Lauren
Tulsa
OK
Date:
5/19/2026
5
5555555
Everything she's amazing
Raymond
Yucca Valley
CA
Date:
5/19/2026
5
5555555
Communication and help with all of our questions and concerns .
Megan
Lakeway
TX
Date:
5/19/2026
5
5555555
Brad was very helpful because we have not done this for over 40 years snd things have changed just a bit !'
James
Inver Grove Heights
MN
Date:
5/19/2026
5
5555555
Communication and ease of the process.
Amber
Temple
TX
Date:
5/19/2026
5
5555555
Everything was great
Amavi
Omaha
NE
Date:
5/19/2026
5
5555555
Fast , easy , and good communication
Dalyn
Calhoun
GA
Date:
5/19/2026
5
5555555
Easy communication between you, attorney, and realtor
Tressa
South Elgin
IL
Date:
5/19/2026
5
5555555
We had a last minute pivot to Phil and he did everything effectively and efficiently and made what could have been a headache a smooth experience.
David
Bellefonte
PA
Date:
5/19/2026
5
5555555
Tami was the best!!! Her communication made the process so enjoyable. she was there any time we needed her. She also explained the home buying process and what everything meant perfectly to us as first time buyers!
Molly
Overland Park
KS
Date:
5/19/2026
5
5555555
Kaitlyn was outstanding in speed of returned emails or texts, her perfessional attitude towards getting the job done. Great with client relations and customer relations. Worked amazingly with our realator.
Tyler
Saint Peters
MO
Date:
5/19/2026
5
5555555
The Eyres Team is top notch . The perfect amount of communication and the easiest path to closing I've experienced. Thank you
Cassidy
Cheyenne
WY
Date:
5/19/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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