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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
just wanted to say thank you for all the help that I received in this far away Luis it was amazing work with him
Edison
Stone Park
IL
Date:
9/24/2026
5
5555555
We had a wonderful experience working with Barb. She and her team were an absolute pleasure to work with. Always responsive, helpful, and patient whenever we had questions throughout the process. She made what can be a stressful process feel much easier and less overwhelming. She was always just a phone call away and responded quickly whenever we needed her, which gave us a lot of peace of mind. Everything went smoothly with no hiccups, and we couldn’t be happier to have ended up in our lovely new home. We truly appreciate all of her help and would definitely recommend her and her team!
Evan
Date:
9/24/2026
5
5555555
You, Gus, and Rachel made this experience the easiest we could have endured. Mike explained the financing and escrow process really well, Gus made working through the application simple, and Rachel showed us options that fit within our budget and lifestyle needs. The entire team was great at what they did.
Anthony
Carmichael
CA
Date:
9/24/2026
5
5555555
Jordan's depth of knowledge, experience, patience, and personality are fantastic!
Larry
Westfield
IN
Date:
9/24/2026
5
5555555
Really good communication / follow up
BRENDAN
Randolph
NJ
Date:
9/24/2026
5
5555555
Very personable and great service.
John
Dagsboro
DE
Date:
9/24/2026
5
5555555
Troy is very kind, patient, and a great teacher. My wife and I learned so much from him. I felt confident in the decisions we made because Troy and his team made sure we that we understood every step of the way. Also, working with Troy, my wife and I really felt that he genuinely cares about the people that he works with and I feel that goes a long way. We are both extremely grateful for working with him. It would have not been a similar experience elsewhere.
Jonathan
Kent
WA
Date:
9/24/2026
5
5555555
The whole team was quick, communicative, and helped provide confidence to a first time buyer/borrower
Ezekial
Chicago
IL
Date:
9/24/2026
5
5555555
Keith is a nerd and a straight shooter
Jacob
Seattle
WA
Date:
9/24/2026
5
5555555
Gina was always so responsive when it came to our questions, and never made us feel judged for asking simple questions. She was genuinely very happy for us and that really made her a joy to work with.
Erin
Olathe
KS
Date:
9/24/2026
5
5555555
They were so helpful explaining the process every step of the way. They went abouve and beyond by contacting me at every turn for the necessary info. or documents. This level of customer service was so refreshing and personalized that I felt like a friend or family not a number on a spreadsheet. They worked hand in glove with my agent and title agency. Finally, as with this type of business so many wheels turning at the same time. I was worried at times I wasn't going to meet a deadline or request for documents in time. They knew the process so well, they told me what I needed to hear for peace of mind. Five stars is not enough. Santiago and Fairway have raised the bar for what I consider exceptional customer service.
Chebon
Safford
AZ
Date:
9/24/2026
5
5555555
Adeline and her team are always wonderful! That is why we have used them three times! They are always available to help with anything needed, and I have zero complaints!
Taylor
Lawrenceburg
TN
Date:
9/24/2026
5
5555555
Randy was insightful, easy to communicate with, and knowledgeable through the entire process. Additionally, he and his team directly supported an early closing which was immensely satisfying not only us, but almost assuredly the sellers as well. There were no hangups caused by his team throughout the entire process, and answered all of our questions thoughtfully and thoroughly. It was genuinely pleasant to work with the team throughout the entire process.
Christopher
Allyn
WA
Date:
9/24/2026
5
5555555
John's team Shelly and Jessie made the process easy, providing exceptional support and detailed information. Jessie stayed one step ahead during the entire process. Both ladies have been a pleasure to work with.
Mary
Deatsville
AL
Date:
9/24/2026
5
5555555
Great communication, easy to get in touch with someone when needed! Frequent updates and transparency throughout the whole process!
Chelsea
Vestavia
AL
Date:
9/24/2026
5
5555555
Terry was very informative very helpful very knowledgeable and kept the system simple .he explained everything with clarity and basically made the overall experience great! had no worries and no guessing while working with Terry
Francis
La Fayette
GA
Date:
9/24/2026
5
5555555
Dana was beyond helpful, patient, and answered all of our questions. Her response rate was not only rapid but very thorough. We felt confident with going through getting a home with Fairway thanks to her
Jeanine
Romoland
CA
Date:
9/24/2026
5
5555555
Very friendly group of professional to work with. The team did an excellent job explaining things for us. They made the process go very smoothly.
Katie
Weston
VT
Date:
9/24/2026
5
5555555
Kathy was very communicative and organized - which you have to be to be successful in this role. Appreciate all her help.
Brian
Salado
TX
Date:
9/24/2026
5
5555555
Mike is the best! He helped us through the whole process and made our first time buying a home as simple as it could be. He was always available to answer any question we had. It was such a pleasure working with him!
Rachel
Boynton Beach
FL
Date:
9/24/2026
5
5555555
With Chrisann and Trevor, we received up to date accurate information and they worked very hard to allow us to close on time after things were changed and restructured.
Sherry
South Boston
VA
Date:
9/24/2026
5
5555555
This being our first house and yall helped us out a lot and was very patient with us
Cody
Ennis
TX
Date:
9/24/2026
5
5555555
Communication
Inna
Chandler
AZ
Date:
9/24/2026
5
5555555
Tim has yet again.. Knocked it out of the park. Thank you for a great transaction!
Albert
Fort Worth
TX
Date:
9/24/2026
5
5555555
This team made the process less stressful and very informative and available to answer all questions.
Heather
Leoma
TN
Date:
9/24/2026
5
5555555
As a first time home buyer my experience was simple with Raj in my corner!
Noel
Cortland
IL
Date:
9/24/2026
5
5555555
Great person to work with was willing to work with my budget and help out with the whole process. He made it possible to purchase a home while still working with my busy work schedule. Definitely appreciate his help and would recommend!
Efrain
Pocatello
ID
Date:
9/24/2026
5
5555555
Sam was very responsive and when we needed a document he was able to get it to us fast. He also took the time to explain any questions we had throughout the process. Would work with him and the team again.
Alise
Dundas
MN
Date:
9/24/2026
5
5555555
Sergio and his team have communicated
Malcolm
Oakland
CA
Date:
9/24/2026
5
5555555
Communication is solid!
Jennifer
Mcminnville
TN
Date:
9/24/2026
5
5555555
Chris is great at what he does. He made the experience great
Nicholas
Vail
AZ
Date:
9/24/2026
5
5555555
The communication was great! Alli and her team made sure we were in the loop through the entire process!
Ryan
Date:
9/24/2026
5
5555555
Responded to request in timely manners & made sure to explain the numbers very well.
Eder
Chicago
IL
Date:
9/24/2026
5
5555555
Good communication Friendly
Shannon
Fort Wayne
IN
Date:
9/24/2026
5
5555555
Bruce is very active in the process and stays in communication very well. He has an upbeat personality and makes you confident you're in the best hands for your loan services. He is an all around great guy!
Kristy
Norfolk
NE
Date:
9/24/2026
5
5555555
Worry free experience
Ryan
Redmond
OR
Date:
9/24/2026
5
5555555
Effective communication
Ishan
Superior
WI
Date:
9/24/2026
5
5555555
Made the loan application process simple. Also thank you to Jason White for staying on top of our loan application.
Ralph
Henderson
NV
Date:
9/24/2026
5
5555555
Mark was very hel and patient with us, he kept us well informed on the process and updated us frequently with the progress of our loan! He was a pleasure to work with and will certainly recommend him to friends and famil!
Nina
Mc Kinney
TX
Date:
9/24/2026
5
5555555
Working with Haley was a fantastic experience. As a first-time homebuyer, I had endless questions, but Haley was always available and made complex processes easy to navigate and understand. I couldn't have asked for a better guide through this process.
Barrett
Date:
9/24/2026
5
5555555
Ease of transaction and we have used previously and apprectaited that experience.
Brent
Demorest
GA
Date:
9/24/2026
5
5555555
Communication and all questions answered promptly
William
Vermilion
OH
Date:
9/24/2026
5
5555555
Gary was a great partner for us. He helped us all the way to the closing table and answered every question we had along the way. It was a pleasure working with him and your team.
Michael
Louisville
KY
Date:
9/24/2026
5
5555555
Everything, Audrey was amazing from start to finish.
Raymond
Amarillo
TX
Date:
9/24/2026
5
5555555
Very professional explained everything great
William
Griffin
GA
Date:
9/24/2026
5
5555555
Rachel Latin made it great!
Jeffery
Bratenahl
OH
Date:
9/24/2026
5
5555555
Everything was handled well and in a timely manner.
Amanda
Cheyenne
WY
Date:
9/24/2026
5
5555555
Mike is the best, he handled everything with professionalism and class. He explained it all in detail so I could make the best decesions for myself and family. 10 out of 10
Matthew
Delray Beach
FL
Date:
9/24/2026
5
5555555
The communication that we had throughout the entire process kept us informed. Everyone is always so kind and willing to help that it really makes the home buying process so much easier !
Michael
Burns
WY
Date:
9/24/2026
5
5555555
The ease of communication and the quick responses
Christopher
Temple
TX
Date:
9/24/2026
5
5555555
Tim was great
Toni
Paola
KS
Date:
9/24/2026
5
5555555
Knowledgeable and responsive great attitude
Donna
Toccoa
GA
Date:
9/24/2026
5
5555555
Nate, Morgan and their team made the entire process incredibly simple and stress-free. They were confident in their work, reassuring, and extremely easy to communicate with. I will refer them time and time again to anyone who may benefit from their services. I couldn't be more happy! 10/10
Jacob
Chesterfield
MI
Date:
9/24/2026
5
5555555
Chris and his team were cery responsive whenever I called or sent a text or an email. They were very kind and explained every step along the way.
Belzail
Vail
AZ
Date:
9/24/2026
5
5555555
he always helped me with my needs.
Rogelio
Tamarac
FL
Date:
9/24/2026
5
5555555
Kelly and the team did a fantastic job communicating throughout the process, helping identify and resolve potential issues before they had a chance to be a problem. Everyone was easy to work with, prompt to respond to questions and concerns, and made the process work smoothly.
David
Greenwood
SC
Date:
9/24/2026
5
5555555
Clear and concise communication from Fairway made it easy during the waiting periods as we knew exactly where we were at and didn't have to try a guess what was next. The patience and care demonstrated throughout the process of becoming first time home owners helped us to rest easy during a very hectic time!
Carson
Grandview
MO
Date:
9/24/2026
5
5555555
Mary and Traci putting up with me!!
Kimberly
Loveland
OH
Date:
9/24/2026
5
5555555
Issues kept popping up apong the way but Sergio resolved all of them.
Aron Kumar
San Jose
CA
Date:
9/24/2026
5
5555555
Always there when needed.
John
Plymouth
IN
Date:
9/24/2026
5
5555555
Quero deixar aqui nosso agradecimento por todo o excelente trabalho e dedicação! 🙏❤️ Ele nos ajudou durante todo o processo da compra da nossa casa, sempre com muita atenção, paciência e profissionalismo. Fez toda a diferença para que conseguíssemos realizar esse sonho! 🏡✨ Somos muito gratos por toda a ajuda e por tornar esse processo muito mais tranquilo para nós. Super recomendamos o trabalho dele! 👏🏼
Thalia
Milford
MA
Date:
9/24/2026
5
5555555
Every detail was highly personalized; they were very attentive to our needs and helped us throughout the entire process.
Elizabeth
Glendale
AZ
Date:
9/24/2026
5
5555555
Bob is a true professional! He provided above and beyond support from start to finish. Can't recommend him enough!
Elizabeth
Sun Prairie
WI
Date:
9/24/2026
5
5555555
Steve and his team responded amazingly fast to our inquiries and also supported us every step of the way. It really was an amazing experience.
Christopher
Stephens City
VA
Date:
9/24/2026
5
5555555
Troy is very personable, and yet a consummate professional. He is extremely responsive, knowledgeable, and helpful, which is why we sought his services multiple times over the last 5 years. Highly recommend!
Jennifer
Litchfield Park
AZ
Date:
9/24/2026
5
5555555
Nicole knew early on she wasn't going to be able to help me but she gave me a great referral to somebody who could. That's a strong building block of trust right there!
David Cook
Date:
9/24/2026
5
5555555
Your communication was top notch! I also especially appreciated your willingness to run multiple loan scenarios for us while we figured out what we wanted to do!!
Regina
Port Matilda
PA
Date:
9/24/2026
5
5555555
I attended the class today, “Get Found In Al searching. Very interesting and lots of information. Thanks Dave for taking your time for this presentation.
Carol Hatchel
Date:
9/24/2026
5
5555555
Troy was patient and very understanding. He almost knew what we wanted before we said it. He was amazing. Thank you so much for being so patient and kind to us!!
Brenda
Phoenix
AZ
Date:
9/24/2026
5
5555555
Heather was great at communicating and very responsive!
Frank
Madison
WI
Date:
9/24/2026
5
5555555
Tammy communicated very well and was always responsive.
Ashton
Lakeland
TN
Date:
9/24/2026
5
5555555
Constant and clear communication was very well done and much appreciated!
Richard
Summerville
SC
Date:
9/24/2026
5
5555555
Process was very easy and expeditious. We went from nothing to done in about a month. The team was very responsive to any questions and issues we had along the way.
Andrew
Sultan
WA
Date:
9/23/2026
5
5555555
Tara's communication and diligence.
Gregory
Deltona
FL
Date:
9/23/2026
5
5555555
Elliott patience empathy and care he put into everything and also his great listening skills!
Hannah
Mesa
AZ
Date:
9/23/2026
5
5555555
I had a great experience working with Kim Bauguess at Fairway Independent Mortgage Corporation. Kim was absolutely awesome and was there for me every step of the way through the purchase of my two investment properties. She was always available to answer my questions, kept me updated throughout the entire process, and made sure I understood everything along the way. Buying two properties at the same time is a lot to coordinate, and Kim did an amazing job keeping everything moving and on track. We’re closing tomorrow, and I couldn’t be happier with how everything came together. I truly appreciate everything Kim did to help make this happen. I would absolutely recommend her to anyone looking to purchase or finance a home or investment property. Thank you so much, Kim!
Brandon Saunders
Date:
9/23/2026
5
5555555
Lee was amazing and very patient when we had questions or concerns. It was nice to come across such a smart and sincere gentleman this day and age.
Gina Swires
Date:
9/23/2026
5
5555555
Dusti was very honest and upfront with everything and gave great advice. It was a pleasure working with her and her team and would recommend them to anyone.
Dejhon
Goodyear
AZ
Date:
9/23/2026
5
5555555
5.0 Stars!
Robert Hedinger
Date:
9/23/2026
5
5555555
Awesome team with great communication. Everyone was very kind and treated us with respect! Also happy to keep the business in the Phamily !!!
Robert
Arvada
CO
Date:
9/23/2026
5
5555555
You were patient with me when I had a million questions and you calmed my nerves! You gave me a chance when no one else would! You've helped me become debt free!
Dorothy
Cypress
TX
Date:
9/23/2026
5
5555555
Everything went smooth and simple with great communication.
Jordan hayward
Date:
9/23/2026
5
5555555
Everything went smooth and simple with great communication
Nathaniel
Saint Joseph
MO
Date:
9/23/2026
5
5555555
Everything went good
Justin
Temple
TX
Date:
9/23/2026
5
5555555
Incredible service from the whole team. From start to finish I felt completely taken of. This was our second home with them and the communication from Nicole and Jodie was top notch both times. I love the events they’re put on for their clients. 10/10 recommend.
Kellan Jamieson
Date:
9/23/2026
5
5555555
Justin was helpful, quick to respond, and courteous while I looked for my first home. I look forward to continuing to work with him.
John
Worthington
OH
Date:
9/23/2026
5
5555555
Fast response, amazing explanations, and prompt service!
Branson
Camby
IN
Date:
9/23/2026
5
5555555
Susan, you made things very easy, kept us informed and provided excellent byond what was expected customer service and knowledge to aide us through the mortgage process.
George
Basehor
KS
Date:
9/23/2026
5
5555555
I attended an AI workshop in Poplar Bluff that Dave hosted. He did a great job explaining how to use AI to build my real estate business.
Tom Orosz
Date:
9/23/2026
5
5555555
You guys were on it every minute from start to finish and went above and beyond for me. I can not thank you enough!
Elizabeth
Anderson
IN
Date:
9/23/2026
5
5555555
Easy to get a hold of.
Timothy
Burleson
TX
Date:
9/23/2026
5
5555555
Pleasure to work with. Kind and very prompt
Cheryl
Dandridge
TN
Date:
9/23/2026
5
5555555
I have closed a number of loans with Martin Mortgage Group and they have always been professional, timely, and wonderful to work with!
Dean Achterman
Date:
9/23/2026
5
5555555
5.0 Stars!
Jessica Sosnoski
Date:
9/23/2026
5
5555555
5.0 Stars!
Megan
Date:
9/23/2026
5
5555555
5.0 Stars!
John Addleman
Date:
9/23/2026
5
5555555
Responsive communication.
John
Cottleville
MO
Date:
9/23/2026
5
5555555
Everything was made as easy as possible in a timely manner.
Dennis
Sun City
AZ
Date:
9/23/2026
5
5555555
Matthew, We truly appreciate how responsive, patient, and helpful you’ve been every step of the way. Thank you for taking the time to answer our questions and guide us through the process.
sara taghvaei
Date:
9/23/2026
5
5555555
We’re so grateful for all of your knowledge, guidance, and help throughout this process. You’ve made what could have been an overwhelming experience feel much easier and more manageable
Sara
Delaware
OH
Date:
9/23/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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