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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Dusti was very honest and upfront with everything and gave great advice. It was a pleasure working with her and her team and would recommend them to anyone.
Dejhon
Goodyear
AZ
Date:
9/23/2026
5
5555555
Awesome team with great communication. Everyone was very kind and treated us with respect! Also happy to keep the business in the Phamily !!!
Robert
Arvada
CO
Date:
9/23/2026
5
5555555
You were patient with me when I had a million questions and you calmed my nerves! You gave me a chance when no one else would! You've helped me become debt free!
Dorothy
Cypress
TX
Date:
9/23/2026
5
5555555
Everything went smooth and simple with great communication
Nathaniel
Saint Joseph
MO
Date:
9/23/2026
5
5555555
Everything went good
Justin
Temple
TX
Date:
9/23/2026
5
5555555
Justin was helpful, quick to respond, and courteous while I looked for my first home. I look forward to continuing to work with him.
John
Worthington
OH
Date:
9/23/2026
5
5555555
Fast response, amazing explanations, and prompt service!
Branson
Camby
IN
Date:
9/23/2026
5
5555555
Susan, you made things very easy, kept us informed and provided excellent byond what was expected customer service and knowledge to aide us through the mortgage process.
George
Basehor
KS
Date:
9/23/2026
5
5555555
You guys were on it every minute from start to finish and went above and beyond for me. I can not thank you enough!
Elizabeth
Anderson
IN
Date:
9/23/2026
5
5555555
Easy to get a hold of.
Timothy
Burleson
TX
Date:
9/23/2026
5
5555555
Pleasure to work with. Kind and very prompt
Cheryl
Dandridge
TN
Date:
9/23/2026
5
5555555
Responsive communication.
John
Cottleville
MO
Date:
9/23/2026
5
5555555
Everything was made as easy as possible in a timely manner.
Dennis
Sun City
AZ
Date:
9/23/2026
5
5555555
We’re so grateful for all of your knowledge, guidance, and help throughout this process. You’ve made what could have been an overwhelming experience feel much easier and more manageable
Sara
Delaware
OH
Date:
9/23/2026
5
5555555
Mindy is great at what she does, and a pleasure to work with, thank you!
Stephen
Lawrenceburg
IN
Date:
9/23/2026
5
5555555
Fast communication and turnaround time with documents
Adam
Coupeville
WA
Date:
9/23/2026
5
5555555
Jazz was very responsive to questions
Laura
Uniontown
OH
Date:
9/23/2026
5
5555555
The teams responsiveness, guidance, and knowledge made this experience very smooth.
Brook
Nashua
NH
Date:
9/23/2026
5
5555555
Great communication, easy application process, quick answers
Tori
Albion
IN
Date:
9/23/2026
5
5555555
Willingness to answer all questions and general friendliness throughout the process.
Martha
Haymarket
VA
Date:
9/23/2026
5
5555555
Very knowlegeble and very responsive.
Michael
Phoenix
AZ
Date:
9/23/2026
5
5555555
This was our first time buying a home, and Christiaan is what helped make the experience so pleasant for us. He gave us detailed information, told us step by step what to expect, spoke with us frequently letting us know where we were at. He truly did an amazing job at making us feel comfortable, he is so sweet and understanding, and we would recommend his services 100 times over . He and his team did an amazing job! Truly a send for what can be a stressful situation
Lindsay
Liberty Hill
TX
Date:
9/23/2026
5
5555555
I enjoyed working with team Salma, her and her team were very kind and helped me throughout the entire process with great communication. All of my questions were answered and Salma made sure to work with me on numbers and concerns. I would reccomend to anyone buying a home!
Kelley
Alsip
IL
Date:
9/23/2026
5
5555555
and his team were very knowledgeable and patient for me and my wife. They also made it very easy in the way they helped us guide us during this whole process.
Jimmy
Alvord
TX
Date:
9/23/2026
5
5555555
Alisa is a very hands on loan officer. She always goes above and beyond to make sure that the client is taken care of.
Dana
Brazoria
TX
Date:
9/23/2026
5
5555555
Jill made everything go very smoothly. She is very professional and a wealth of knowledge in all aspects of the transaction.
Jane
Greenwood
IN
Date:
9/23/2026
5
5555555
From Jake's side - he is a great communicator and stayed on top of his end of the process.
Debra
Bend
OR
Date:
9/23/2026
5
5555555
Very responsive an thorough with a super stressful process!
Kimberly
Gig Harbor
WA
Date:
9/23/2026
5
5555555
Had a great experience working with Zak on my mortgage loan. He made the entire process smooth, easy to understand, and stress-free. Always responsive, knowledgeable, and kept everything moving forward. Highly recommend!
Kyle
Oregon
WI
Date:
9/23/2026
5
5555555
You made everything easy and not stressful at all. Thank you for everything!
John
Henderson
NV
Date:
9/23/2026
5
5555555
The overall experience, knowledge and kindness
Kevin
Grant
MI
Date:
9/23/2026
5
5555555
Great communication and responce.
Jeffrey
Grand Junction
CO
Date:
9/23/2026
5
5555555
Mary is a trooper for seeing me through the refinancing of my three-family property! She was incredibly committed throughout the entire process and was always clear, transparent, and honest. I truly appreciated having her as a partner and trusted resource from start to finish. I would absolutely recommend Mary to others!
Laura
Clinton
CT
Date:
9/23/2026
5
5555555
Charlie was helpful and responsive to all of our questions. He is very easy to work with and I would recommend him to anyone!
Renee
Delray Beach
FL
Date:
9/23/2026
5
5555555
I would put it between OK and Great! The overall process was very easy and make it simple to understand. My only suggestion would be to let your clients know what to expect in terms of people to be reaching out to them that Fairway works with. I was reached out by several people to set up my utilites, sign up for wifi, home security and life insurance. All of which I thought were a scam because I was not expecting people to be reaching out to me with my information. It was very suspicious.
Michaela
Norwood
MA
Date:
9/23/2026
5
5555555
Byron makes the process easy and I trust his advice so working with is always a breeze.
Kyle
Redding
CA
Date:
9/23/2026
5
5555555
No na na ma na
Danielle
Topeka
KS
Date:
9/23/2026
5
5555555
Very helpful throughout process thank you
Dana
Lakeway
TX
Date:
9/23/2026
5
5555555
The experience and the clarity that came with Linda and her team was top notch. They make the process easy. I could recommend Linda and her team more.
Jonathon
Menasha
WI
Date:
9/23/2026
5
5555555
Communication, effectiveness and efficiency we outstanding.
Marco
Enfield
CT
Date:
9/23/2026
4
4444444
Just w communication especially when we needed to sign important documents or send important information. I would've preferred a text message since I'm not on my computer 24/7. But overall everything got done within it's time. Thanks
Donald
Appleton
WI
Date:
9/23/2026
5
5555555
Steve walks you through every step of the mortgage process. He is always available for any question you might have! Working with him is a pleasure!
William
Huntley
IL
Date:
9/23/2026
5
5555555
Ryan and his team made sure that we always knew what was needed from us, acted with urgency, got us the exact close date we wanted, and were generally great to work with. Really couldn't think of a thing they could have done better. They made the whole process easy and low stress. Highly recommend Ryan and his team.
Joshua
Salado
TX
Date:
9/23/2026
5
5555555
La atención que dan, desde el inicio hasta el ultimo dia, es de generosidad y pasiencia.
Gabriela
Eagle Pass
TX
Date:
9/23/2026
5
5555555
Arthur was always available and really in our corner when it came to negotiating and closing the deal. He explained each step of the way and gave us great confidence in the process.
Taylor
Chicago
IL
Date:
9/23/2026
5
5555555
The entire process was smooth
Tyson
Tempe
AZ
Date:
9/23/2026
5
5555555
Brian very responsive to questions and concerns. Good communication
Daniel
Columbus
OH
Date:
9/23/2026
5
5555555
Chase and the team went above and beyond to help with our loan and the unique situations we encountered in the loan process.
Tammy
Afton
OK
Date:
9/23/2026
5
5555555
The communication. Hands down the communication, support, and speediness of the process was absolutely amazing. Ken and his team were always oatient and honest with me about every question and step of the way. This was one of the most stressful things I have experienced.. buying a home. Ken, Victoria, and their whole team made it feel easy when it probably shouldn't have. I am so grateful to have met him at that random open house I decided to attend, because now I have my home!
Taurus
Hawley
TX
Date:
9/23/2026
5
5555555
Sherry was very intentive and made her say available whenever I needed her. She was able to answer all the questions and she also took the extra time to research any questions that she didn't know. I appreciated that she validated all the numbers prior to sending to me and if there were any corrections made she made a point to make sure that I was aware of the changes.
Gerrald
Waxahachie
TX
Date:
9/23/2026
5
5555555
Jeff and Amy were quick to respond and answer any questions I had. Very knowledgeable in their profession And so kind!
Lindsey
Boone
NC
Date:
9/23/2026
5
5555555
The whole team were kind and caring and detail-oriented. They all did their job very well. Made us feel safe and great communicators
Victory
Sebring
FL
Date:
9/23/2026
5
5555555
Thank you so much for your kind message. I truly appreciate the professionalism, dedication, and excellent service you and your team provided throughout the entire process. You made everything straightforward, kept me informed every step of the way, and made me feel confident that I was in good hands.
Christopher
Ruskin
FL
Date:
9/23/2026
5
5555555
All questions were answered quickly and the process was explained
James
Dandridge
TN
Date:
9/23/2026
5
5555555
Very communicative and upfront with information, especially expected financial obligations.
Chelsea
South Milwaukee
WI
Date:
9/23/2026
5
5555555
Matthew was incredibly helpful and thorough throughout the entire process. As a first time homebuyer, we had lots of questions and he was always communicative and intentional in his response. highly recommend!
Antonio
Sharpsburg
GA
Date:
9/23/2026
5
5555555
The team worked hard to get the information they needed for my mortgage, but till it was all said and done closing cost was double what I was expecting.
Dallas
Lansing
MN
Date:
9/23/2026
5
5555555
communication
Paula
Marysville
WA
Date:
9/23/2026
5
5555555
Made the experience less stressful
Sharon
Yardley
PA
Date:
9/23/2026
5
5555555
Mark was helped though the whole process. He answered all my questions
Raquel
Struthers
OH
Date:
9/23/2026
5
5555555
She was very good at her
Julian
Temple
TX
Date:
9/23/2026
5
5555555
Steven Is a great communicator (Fast, thorough, and informative). We always felt like we could count on him to respond to a question, provide us with information for a house and was quick when we were ready to make an offer.
Casandra
Lakeville
MN
Date:
9/23/2026
5
5555555
Jake and Fairway Independent did an incredible job. I was referred by my realtor. They helped me through each step of the buying process. The most smooth and efficient mortgage company.
Ralph
Temple
TX
Date:
9/23/2026
5
5555555
The hard work and personal touch you provided.
John
Birmingham
AL
Date:
9/23/2026
5
5555555
Miranda was patient and kind. Very supportive and gave advice all the way. I surely will recommend her to my friends who are nervous about taking this venture. Miranda knows her job and would make it seems easy even when you think there's no way around it. She is very professional at her job
Helen
Springfield
MA
Date:
9/23/2026
5
5555555
I beleve this is #3 loan ive done with you. really easy.
Samuel
Tucson
AZ
Date:
9/23/2026
5
5555555
Frequent and timely communication, the portal
Kenna
Killbuck
OH
Date:
9/23/2026
4
4444444
I'm very grateful for the assistance that was provided.
Maria
Portola
CA
Date:
9/23/2026
5
5555555
Good communication
Debra
Akron
OH
Date:
9/23/2026
5
5555555
Julie was always avaliable even on the weekend! She is very knowledgeable and answered any questions we had. We could always call if we needed clarification on anything. She was always on top of sending us our documents and paperwork we needed to fill out. The loan process was smooth. It was low stress which was great for first time home buyers! We would definitely use her services again! We will recommend her if we have anyone searching for a home and meeding loan services.
Keely
Olympia
WA
Date:
9/23/2026
5
5555555
Great communication, made the process easy and stress free!
Haleigh
Lowell
IN
Date:
9/23/2026
5
5555555
Very informative and helpful from the first phone call all the way through closing. Made the whole process very easy.
Kelly
Saint Cloud
MN
Date:
9/23/2026
5
5555555
Working with Chris was an easy and educational experience. Chris took the time to guide through every step and keep us on track. I would highly recommend his services.
Jonathan Kough
Date:
9/23/2026
5
5555555
After all the chaos, paperwork, document requests, questions, and unexpected hiccups throughout this home-buying journey, I’m truly grateful for the people who helped make everything come together. Amanda Musgrove, and the entire team worked so hard to make sure every important detail was taken care of and that I had everything I needed to successfully close on my home. There were definitely stressful moments along the way, but their patience, dedication, communication, and support made such a huge difference. I truly appreciate how they went above and beyond, stayed on top of everything, and helped guide me through the process until the very end. Because of their hard work and commitment, everything came together and we were able to close! Thank you, Amanda Musgrove and the entire team, for an amazing job and for being there every step of the way. I’m beyond grateful and truly appreciate everything you did to help make this dream of owning a home a reality! 🏡❤️
Vanessa
Franklin
OH
Date:
9/23/2026
5
5555555
Quick, clear comminication, very friendly and willing to answer questions
Colin
Shakopee
MN
Date:
9/22/2026
5
5555555
Excellent all around!
Ashley
Broomfield
CO
Date:
9/22/2026
5
5555555
Lucky was able to explain everthing in easy to understand terms. She also had a creative way to execute buying 2 manufactured homes. She is easy to talk too and a pleasure to work with. I can't imagine doing this without her help and experise. My financial advisor is very impressed with her knowledge and execution. Thank You Lucky !
Margaret
Spring
TX
Date:
9/22/2026
5
5555555
Being available at any time or day and answering any questions was the best part.
Salvador
Horatio
AR
Date:
9/22/2026
5
5555555
It was convenient to and easy to understand
Maxwell
Kings Park
NY
Date:
9/22/2026
5
5555555
Professional nice
Richard
Great Falls
MT
Date:
9/22/2026
5
5555555
5.0 Stars!
Megan Hopper
Date:
9/22/2026
5
5555555
Very helpful and informative throughout the entire process
Megan
Linwood
NC
Date:
9/22/2026
5
5555555
Great communication!
Melissa
Rowlett
TX
Date:
9/22/2026
5
5555555
Chris was extremely communicativ, able to assist us locating a realtor familiar with the area and was "next" to us throughout the entire process. We appreciated Chris' willingness to allow us time to look vs rushing us in the process. Shout-out to Suzanne too for helping us through all the paperwork we needed to turn in.
Tiffany
Mesa
AZ
Date:
9/22/2026
5
5555555
She was a pleasure to work with. She made the whole experience easy.
Robert
Dickerson
MD
Date:
9/22/2026
5
5555555
Michelle is FANTASTIC! We have worked with her twice on time-sensitive transactions, and she is reliably responsive, creative, and kind. In a nutshell, she is the best, and we will recommend that any and all friends and family who need a mortgage work with Michelle!
Amy
Colorado Springs
CO
Date:
9/22/2026
5
5555555
She was very accommodating and easy to work with.
Sandra
Dickerson
MD
Date:
9/22/2026
5
5555555
How well Brad made this experience easy and Brad was great to talk to, and great person.
Tracey
Rutland
MA
Date:
9/22/2026
5
5555555
Simple. Great guidance and explanation all the way through
Jonathan
Lemoyne
PA
Date:
9/22/2026
5
5555555
great help
Suzanne
Greenwood
IN
Date:
9/22/2026
5
5555555
What made it great was Ricardo's willingness to answer questions and ensuring we were informed throughout the process. Ricardo was highly responsive, organized, and incredibly pleasant to work with.
Yasmina
Washington
DC
Date:
9/22/2026
5
5555555
We had a wonderful experience working with Candice and her team throughout the home buying process. They answered all of our questions along the way. She made what can be a stressful process feel so much easier. She also worked hard to get us the lowest interest rate possible, which we truly appreciated. We highly recommend them to anyone looking to apply for a mortgage loan.
Ashley
Longview
TX
Date:
9/22/2026
5
5555555
We had such a wonderful experience working with John Anthony and his entire team! From start to finish, they were so helpful, responsive, and easy to work with, which made what can be a stressful process feel so much smoother!
Toniann Guli
Date:
9/22/2026
5
5555555
5.0 Stars!
R3dGhost21 l
Date:
9/22/2026
5
5555555
You where able to make the loan process easy and where able to keep me around the closing bumbers numbers I was looking for
Miguel
Amarillo
TX
Date:
9/22/2026
5
5555555
We had such a wonderful experience working with John Anthony and his entire team! From start to finish, they were so helpful, responsive, and easy to work with, which made the process entirely smooth
Toniann Guli
Date:
9/22/2026
5
5555555
Excellent support from Vince, Jean, and Traci. You all are experts at what you do and easy to get in contact with for questions. Its always a pleasure working with you.
John
Meridian
ID
Date:
9/22/2026
5
5555555
Very easy to reach. Helped me through my first time process and made it extremely smooth and easy.
Anna
Salem
OR
Date:
9/22/2026
5
5555555
I loved the that it was very easy to communicate, it makes all the difference when your team is attentive.
Maria
Lake Stevens
WA
Date:
9/22/2026
5
5555555
5.0 Stars!
Margaux McBirney
Date:
9/22/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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