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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Scott was wonderful always on time answering back even after business hours
Kristen
Gaffney
SC
Date:
9/1/2026
5
5555555
Jamie was professional and always ready to answer any questions we had. He talked us through every step and made sure we were always informed .
Antonia
Waco
TX
Date:
9/1/2026
5
5555555
Sharon and everyone that I spoke with from Fairway Mortgage gave us an excellent experience. Great customer service, fantastic communication skills, communication is always the key to me. Anytime I had a question Sharon or the other team members had no problems answers them for me. Sharon and her team made this house process easy for us and we appreciate her and her team for all that they have done for us. If I didn't feel comfortable with something Sharon made sure I was heard! Excellent Excellent Excellent!!!
Mariah
Brewton
Alabama
Date:
9/1/2026
5
5555555
I work nights and rarely am able to take phone calls due to sleeping during the day. Dennis and his team were cer accommodating - they left voicemails, as well as texted and emailed me. They answered all my questions and were very helpful and communicative!
Mikole
Lexington
OH
Date:
9/1/2026
5
5555555
Fast approval
Dennis
Corona
CA
Date:
9/1/2026
5
5555555
Seamless, very communicative, patient in answering questions
Ashley
Homosassa
FL
Date:
9/1/2026
5
5555555
Ben is extremely knowledgeable in the mortgage industry and is a great resource when it comes to finding creative ways to help buyers qualify. He can provide expert guidance on loan terms, qualification requirements, and different financing options especially for self-employed borrowers, where the lending process can sometimes be a little more complex.
Kali
Moab
UT
Date:
9/1/2026
5
5555555
Jamison always kept us on task and in the loop during the closing process and was also always willing to put in a good word for us while we were hunting for houses.
David
Menomonee Falls
WI
Date:
9/1/2026
5
5555555
We loved how easy and quick you all were to work with. You and Joe were amazing and made the process less intimidating, We felt like you were with us every step of the way! Thank you!
Austin
Oregon
WI
Date:
9/1/2026
5
5555555
The best team ever! So grateful for their help throughout the entire process. Amazing people inside and out. I am so lucky to have worked with Pete & Tami!
Parker
Westminster
CO
Date:
9/1/2026
5
5555555
Had the opportunity to work with The Rome Team as a co-op TC on a transaction. They did a fantastic job of communication; I always knew exactly what stage of the transaction the file was in. Additionally, they were able to clear the file to close a week early! Overall, a great experience working with The Rome Team.
Brinkley
Date:
9/1/2026
5
5555555
Mabe the process as painless as possible, explained to me anything I didn't understand
Travis
Grand Junction
CO
Date:
9/1/2026
5
5555555
Tyrell and her team were fantastic from start to finish! The process with them was so easy, we will definately do it again! Thank you soo much!
Lydia
Redmond
OR
Date:
9/1/2026
5
5555555
whole Tobias team has been great to work with like a well oiled machine. Polite, very informative, eager to answer questions understanding every situation and what we need to do to get to the bottom of it. I highly recommend this team all their associates and everyone involved, including outside services that are involved in the Tobias association.
David
Sun City West
AZ
Date:
9/1/2026
5
5555555
The whole process went very smoothly.
John
Lititz
PA
Date:
9/1/2026
5
5555555
Corey had the best communication and always answered our questions no matter how small. As first time homebuyers, we didnt know much about the process . Corey made sure we knew the next steps, and understood it all. His knowledge and communication was the best .
Allison
Moody
AL
Date:
9/1/2026
4
4444444
Good comunication without unnecessary phone calls and interrupions.
Dean
Peoria
AZ
Date:
9/1/2026
4
4444444
JenJenniferwouldfindtheprogramsweneededinordertomakebuyingpossible
Elise
The Colony
TX
Date:
9/1/2026
5
5555555
The communication from beginning to end was great. The whole time we were confident in the team to get the job done.
Jared
White Plains
MD
Date:
9/1/2026
5
5555555
Team Neuner made this process great! For someone that did not know a thing going into this, I learned a lot. The communication, professionalism and care I received during this process I felt like more than just a client. Thanks Heather and Team Neuner for all your hard work!
Margaret
Indianapolis
IN
Date:
9/1/2026
5
5555555
Steve was professional, pleasant, efficient. He did a great job expiditing my loan and making sure I was in the Loop. Would definately reccomend Steve
Lisa
Dewey
AZ
Date:
9/1/2026
5
5555555
Easy and simple process. Constant communication throughout the entire process which helped lower the stress and make things a lot easier.
Jordan
Ripley
TN
Date:
9/1/2026
5
5555555
Great customer service
Stacie
Ninety Six
SC
Date:
9/1/2026
5
5555555
I really appreciated how Kimberly's work ethic and their systems allowed for quick and easy work. Every email, call, and face-to-face interaction we had with Kimberly was low-stress, productive, and personable. I really trusted the process the whole way through.
Seth
Berryton
KS
Date:
9/1/2026
5
5555555
Meredith did everything that she could to get me the best possible payment and rate for this home purchase! She is friendly and happy every time i speak with her. She made the headache of home buying much easier to manage and answered all of my questions (no matter how dumb) with a smile! I refuse to use anyone but her
TYLER
Cleburne
TX
Date:
9/1/2026
5
5555555
Made it happened when hope was lost on getting approved and closing.
Arturo
Denton
TX
Date:
9/1/2026
5
5555555
Ashlee made my experience GREAT because she truly went above and beyond throughout the entire process. She was patient, responsive, knowledgeable, and always made sure I understood what was happening every step of the way. Even when things became stressful, she stayed on top of everything, kept me updated, and worked hard to get me to the finish line. I genuinely felt like I had someone in my corner. I’m extremely grateful for Ashlee and would absolutely recommend her to anyone looking for a lender who truly cares about their clients!
Leniece
Red Oak
TX
Date:
9/1/2026
5
5555555
The entire process was frictionless. Excellent direction and communication. Very efficient to close online.
Christopher
Alpine
UT
Date:
9/1/2026
5
5555555
Just wonderful.
Henry
Chelsea
AL
Date:
9/1/2026
5
5555555
Very friendly and knowledgeable. Good communication. Check-ins to see if I had any questions.
Sara
Richmond
MO
Date:
9/1/2026
5
5555555
Sheri was thoughtful..attentive, and very concerned with helping us.
Steven
Eureka Springs
AR
Date:
9/1/2026
5
5555555
Erin was super repsonsive and clearly outlined each step and explained everything to me if I had questions. She was very easy to work with with a cheerful attitude. I enjoyed working with her very much.
Michael
Waxhaw
NC
Date:
9/1/2026
5
5555555
Joe is an incredible lending partner and someone I’m grateful to have in my professional circle. He brings valuable lending expertise to the table, making him a fantastic resource throughout any real estate transaction. His follow up is second to none. He stays front of mind, keeps communication moving and is always available for questions and support. Finding a lending partner who values communication as much as I do is rare, and Joe truly understands how important that is when helping people buy homes. Beyond his knowledge, Joe is genuine, dependable and clearly cares about the people he works with. He’s a strong partner and someone I’m grateful to have in my corner!
Shana
Date:
9/1/2026
4
4444444
Chanel consistently was in contact with me during major milestones of the process.
Zelaya
Cincinnati
OH
Date:
9/1/2026
5
5555555
Craig made everything so easy and smooth. He was very clear on deadlines, money and what needed to be done. He always answered promptly and didn't get frustrated with my endless question!
Clayton
Casper
WY
Date:
9/1/2026
5
5555555
Anytime Tim and his team handle a deal for my clients I know I can rest easy and only focus on my side of the deal because they take care of business on thier end keeping our clients best interest at the center. I appreiate Tim and his team very much!
Deborah
Mckinney
TX
Date:
9/1/2026
5
5555555
Did great!
Tyler
Boulder
CO
Date:
9/1/2026
5
5555555
Great Service and Communication!
Amy
Temple
TX
Date:
9/1/2026
5
5555555
Great communication and the team is fantastic. They always take great care of us and work so quickly.
Kalina
Coalville
UT
Date:
9/1/2026
5
5555555
We were given a great mortgage rate and were provided friendly service.
Heidi
Stoughton
WI
Date:
9/1/2026
5
5555555
Communication, quick to answer any questions, and readily available anytime.
Tiffany
Casper
WY
Date:
9/1/2026
5
5555555
Ashlee made our home buying experience so great! We had some small hiccups along the way(unrelated to her) but she was available anytime we reached out with questions or concerns. I would recommend to anyone!
Joseph
Guyton
GA
Date:
9/1/2026
5
5555555
Chance made this an easy process! being a first tome time buyer he took his time and explained everything thoroughly
Kennady
Beaumont
TX
Date:
9/1/2026
5
5555555
Great communication, and help throughout the process.
Kara
Avon
IN
Date:
9/1/2026
5
5555555
Candice keot in constant communication the entire time and was extremely thorough. Very easy to do business with.
Michael
Longview
TX
Date:
9/1/2026
5
5555555
You are extremely knowledgeable and always took the time to explain everything!
Sherie
Bellefonte
PA
Date:
9/1/2026
5
5555555
I have not had the best experience with mortgage companies from my initial loan with Wells Fargo who sold my loan and it had been sold 5 more times within 2 years. Poor communication, misdirection, failure to respond, imability to provide clear documentation and just poor customer service. Working with Mackenzie and Sarah Tuggle was a complete breath of fresh air. There wasnt a question that they couldnt answer, there response time was incredible and their knowledge/ direction during the entire process was premium. I felt so confident and informed during from the beginning. To top it off, those ladies are truly the nicest people I have worked with in a very long time. The customer service and assistance was superior. THANK YOU for helping me get my loan finalized and I am confident this was the best choice for me and my future. APPRECIATE EVERYTHING YOU HAVE DONE TO GET ME TO THE FINISH LINE!!
Brenda
Omaha
NE
Date:
9/1/2026
5
5555555
Melissa communicated well with us. It was not a long drawn out process.
Henry
Aiken
SC
Date:
9/1/2026
5
5555555
He made it very clear and easy for us first home owners getting all that we needed
Jonel
Dayton
TX
Date:
9/1/2026
5
5555555
As a first-time homebuyer, Jordan did a great job at helping keep this process as seamless and stress-free as possible!
Paulina
Indianapolis
IN
Date:
9/1/2026
5
5555555
Capable, professional service
Lawrence
Berkeley
CA
Date:
9/1/2026
5
5555555
Very prompt service and delivered as promised.
Michael
Conroe
TX
Date:
9/1/2026
5
5555555
Great communication
Shannon
Coalmont
TN
Date:
9/1/2026
5
5555555
Thank you for communicating with us at all hours to make sure we submitted everything on time!
Becca
Michigan City
IN
Date:
9/1/2026
5
5555555
Bonita was extremely committed and helpful throughout the entire process, any question, any time of day, she was there to help and I sincerely appreciated that.
Jacob
Michigan City
IN
Date:
9/1/2026
5
5555555
Clint was super responsive and informative throughout the process! answer all questions we had and ran through various options with each offer we prepared
Madison
Hoover
AL
Date:
9/1/2026
5
5555555
Brooklyn made it easy and was always available for my many questions!
Jennifer
Saint Joseph
MO
Date:
9/1/2026
5
5555555
Communication and the patience for helping me through everything .
Luis
Dalton
GA
Date:
9/1/2026
5
5555555
Miss. Donna and the whole team are very amazing,they made the whole process quick and painless.
Toby
Gautier
MS
Date:
9/1/2026
5
5555555
This is our 2nd mortgage through Fairway & it's been pretty seamless. Great communication!
Jody
Thomaston
CT
Date:
9/1/2026
5
5555555
Dan was very responsive and able to answer all of our questions. He made the process as simple as possible and was very supportive. Very detail-oriented.
Joanna
Hebron
IN
Date:
9/1/2026
5
5555555
How quickly and professionally you and mitsy processed our loan!!!!
Jeanne
Angier
NC
Date:
9/1/2026
5
5555555
Resonsic, great communication. made thing easy.
Eduardo
Phoenix
AZ
Date:
9/1/2026
5
5555555
Everything was quick and easy! Was there to help with any confusions when necessary and got to us as quick as possible.
Jennifer
Kenosha
WI
Date:
9/1/2026
5
5555555
Great communication skills. All my qu were answered! Thank you
Ianne
Lakeland
FL
Date:
9/1/2026
5
5555555
Fast and clear communication.
Maria
Fort Worth
TX
Date:
9/1/2026
5
5555555
reached out to Rob with an insane deadline for a cash out refinance. Not only did Robin his team make this happen but they did it with exceptional service. Always keeping me informed every step of the way I have so much gratitude and appreciation for Rob and his team.
Heather
Gilbert
AZ
Date:
9/1/2026
5
5555555
Ryan and his team are awesome they handle everything fast and never took long to answer my questions.
Brandon
Richwood
TX
Date:
9/1/2026
5
5555555
Nick was responsive and professional. Event though we were shopping with many brokers, Nick excelled in selling the value of working with the team and we couldn't be happier .
Randall
Maple Grove
MN
Date:
9/1/2026
5
5555555
Shea shared all information very clearly, and was all the time aware of what was going on.
Daniel
Buford
GA
Date:
9/1/2026
5
5555555
Salma was great at listening to me and finding solutions to the little hiccups that came up. Good communication.
Marilyn
Chicago
IL
Date:
9/1/2026
5
5555555
Catie Cox! Catie was extremely quick to respond, and very professional and clear. She was easy to reach by email, text, or phone call. I often had questions about the process overall and she was always so helpful.
Patrick
San Tan Valley
AZ
Date:
9/1/2026
5
5555555
Daniel is always quick to communicate. Keeping us up to date on things needed. Smoothest process we have ever done and on top of doing a VA loan Daniel made it a great experience.
Aaron
Ladysmith
WI
Date:
9/1/2026
5
5555555
Ian & team were helpful, communicative, and transparent. Very helpful, especially when we ran into several challenges with the underwriting team being unable to get their act together
Aaron
Sammamish
WA
Date:
9/1/2026
5
5555555
I love working with Jenn. Great communication, keeping me in the loop. Easy to share my needs with her so she knows the best solution. She is always staying in touch and letting me know when the market is favorable to make a change.
Mary
Las Vegas
NV
Date:
9/1/2026
5
5555555
The process was stress-free, and open communication with the team made it easier. In fact, I appreciate that everything was done online, so I didn't have to deal with traffic jams.
James
Brandywine
MD
Date:
9/1/2026
5
5555555
Amy worked with me to make the nearly impossible, possible.
STEPHANIE
Bismarck
ND
Date:
9/1/2026
5
5555555
Josh is a phenomenol lender. He is thorough and always willing to answer questions and explain everything in detail. I have used him as my preferred lender for Multiple years. He always does a top notch job!
Kara
Star
ID
Date:
9/1/2026
4
4444444
NA My husband dealt with most of this so I have nothing to add.
Amy
Topeka
KS
Date:
9/1/2026
5
5555555
Everything
Jennifer
Cincinnati
OH
Date:
9/1/2026
5
5555555
Levi and his team were great at communicating and kept us in the loop and explained everything to us very well.
Matthew
Seattle
WA
Date:
9/1/2026
5
5555555
very easy process and great communication all during the closing process
Douglas
Houston
TX
Date:
9/1/2026
5
5555555
The process was very smooth. Lauren is amazing. I will definitely work with fairway again in the future!
Chrystal
Shelton
WA
Date:
9/1/2026
5
5555555
I received friendly, accurate service. Sarah was patient with all of my questions.
Kristin
Watertown
SD
Date:
9/1/2026
5
5555555
We appreciate you and your team so much! Everything is always well communicated and if a hiccup occurs, you are always there to find a solution!
Michaela
Greenfield
IN
Date:
9/1/2026
5
5555555
Good communication and attention to detail
Larry
Casper
WY
Date:
9/1/2026
5
5555555
efficient and excellent communication
Crystal
Columbia
TN
Date:
9/1/2026
5
5555555
I felt like I was Erics only client, he is so kind, and he always does his very best for me. i have worked with Eric quite a fee times in the past and will continue to put my trust in him he really is the greatest .
Toni
Vadnais Heights
MN
Date:
9/1/2026
5
5555555
Leanne made my first-time home buying experience much easier than anticipated! Leanne and her team were always accessible and easy to get in contact with if I had any questions, concerns, or other needs. The pre-approval and approval process were incredibly fast and easy, and Leanne was able to connect me with multiple other connections to include a fabulous relator and home insurance agents. I felt very well taken care of by Leanne and her team during this process.
Riley
York Springs
PA
Date:
9/1/2026
5
5555555
Communication and transparency for a first time homebuyer helped ease our nerves. Would highly reccomend using Garett!
Cameron
Quincy
MA
Date:
9/1/2026
5
5555555
Always willing to help when I needed it. Offering services above and beyond what woud be expected.
Danny W
Dawsonville
GA
Date:
9/1/2026
5
5555555
supper helpful and patient
Nicole
Brownsville
TX
Date:
9/1/2026
5
5555555
Patient and very informative
Kristal
Dayton
TX
Date:
9/1/2026
5
5555555
You were very timely with sending and receiving information.
Ryan
Black River Falls
WI
Date:
9/1/2026
5
5555555
Strong communication throughout the entire process. Made everything clear and easy
Andrew
Jefferson
GA
Date:
9/1/2026
5
5555555
I do feel, I had good communication even with some of the timing. I was still able to get a response. I also felt everthing was addressed and taken care of right away. I really had no negatives. Everthing went great.
Sky
Charlotte
NC
Date:
9/1/2026
5
5555555
Since meeting Arthur at a Breakfast, it was a great introduction to what he provides and who he is and so it a no brainer to continue with him even after we switched Realtors. Would not only recommend for futre but work with again. Plus our Realtor and Attorneys had great things to say and were very impressed.
Jose-Jose
Chicago
IL
Date:
9/1/2026
5
5555555
Chris was 100% on top of things and made the process smooth and easy.
Michael
Rainier
OR
Date:
9/1/2026
5
5555555
Having someone who works with you and explains everything to you . Someone who knows and understands the process of buying a house. Staying focused and keeping you in your financial means. My agent advise was right on point and that helped me stay focused on what I needed.
Janie
Winston Salem
NC
Date:
9/1/2026
5
5555555
Your time, knowledge, and expertise in this area was a extremely beneficial to me. I appreciated the updates of the loan process along the way , and I truly felt like you worked for us.
Leslie
Baldwin
KS
Date:
9/1/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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