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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Denise made the process very easy and stress free. She is very friendly and was always available for any questions we might have. I would recommend her to anyone that is looking for a home loan. I could not be pleased more.
Terry
Date:
8/21/2026
5
5555555
Paula was quick to create our loan when the first lender we contacted said it could not be done! She was ALWAYS available by phone to answer our questions and to explain the processes. She always had a positive attitude toward our loan process. We NEVER talked to a robot, but we talked many times to Paula. I will refer everyone i kniw who could use her services!
William
Jamestown
NC
Date:
8/21/2026
5
5555555
Quick responses, called him randomly once and he answered, always responds to my emails, chill vibes, answered all my questions
Emilie
Honolulu
HI
Date:
8/21/2026
5
5555555
Their professionalism was top of the line. Mr Sharp and Mrs Candiss were out standing. This was our first home purchase. It smooth and hassle free. I would recommend them to anyone who's looking to buy a house. Thank you all so much.
Richard
Pleasant Grove
AL
Date:
8/21/2026
5
5555555
Speed and knowledge
Morgan
Henderson
TN
Date:
8/21/2026
5
5555555
he was very helping and helped us for buying our first home and helping us get the city to approve on our house when it was not in the best zoning area kept me updated on all the things that he knew and that I needed to know and overall, just a great kind guy
Chaise
Casper
WY
Date:
8/21/2026
5
5555555
Every member of the staff was available and ready to help!
Forrest
Anderson Township
OH
Date:
8/21/2026
5
5555555
The people was kind nice
Lewis
Blythewood
SC
Date:
8/21/2026
5
5555555
Pierce was helpful and guided us through the whole process. I appreciate his work ethic, responsiveness, and diligence.
Daniel
Woodinville
WA
Date:
8/21/2026
5
5555555
Everyone was so helpful. From the first phone call up until closing day, everything ran fast, easy, and smoothly. As a first time home buyer, I expected to get overwhelmed. Never happened. It is very helpful to know what to expect in the moment and what's up next. The team did a great job communicating and keeping us informed.
Stacey
Lewisburg
TN
Date:
8/21/2026
5
5555555
Knowledgeable staff and ease of execution.
Samuel
Shawnee
KS
Date:
8/21/2026
5
5555555
Absolutely excellent throughout our entire home loan process. He was incredibly efficient, responsive, knowledgeable, and always made sure we understood what was happening every step of the way. Mike made what could have been a stressful process feel smooth and manageable, and he worked diligently to help us successfully secure our home loan. We truly appreciate all of his hard work and would highly recommend him to anyone looking for a reliable and outstanding loan professional.
Aldrige
Attleboro
MA
Date:
8/21/2026
5
5555555
Everyone was very accessible, professional, informed, and helpful. The mortgage itself was good given prevailing rates, smooth process.
Andrew
Colorado Springs
CO
Date:
8/21/2026
5
5555555
Good communication and promt responses
Katharine
Venice
FL
Date:
8/21/2026
5
5555555
So friendly and willing to help! Got to the closing table!
Hannah
Fairfield Bay
AR
Date:
8/21/2026
5
5555555
Becky was a pleasure to work with. She is very knowledgeable and kept us informed theoughout the process. This is truly the best experience we have had with a lender.
Mary
Delavan
WI
Date:
8/21/2026
5
5555555
Vicky was absolutely wonderful! As first time home buyers she made the process seem so simple. She guided us through the entire process with patience and grace, and her response time and communication was un measurable. 100 /10 recommend Vicky.
Samantha
Emmitsburg
MD
Date:
8/21/2026
5
5555555
Frank has been patient/marvelous throughout entire process.
Niraj
Land O Lakes
FL
Date:
8/21/2026
4
4444444
Answered aour sour questions in a timely manner
Lynn
Tomahawk
WI
Date:
8/21/2026
4
4444444
Answered our questions in a timely manner
Lynn
Fond Du Lac
WI
Date:
8/21/2026
5
5555555
we were updated throughout the process, and our questions we always answered promptly
Robert
North Ridgeville
OH
Date:
8/21/2026
5
5555555
I was lost trying to figure out exactly how to make the numbers work and what I needed to do. Ashlee & Myka were lifesavers in this process. They kept everything positive and are problem solvers ALWAYS. They made the process less terrifying and more fun! They were constantly updating me on anything needed and also what the next steps would be! I am forever grateful!
Jessica
Idaho Falls
ID
Date:
8/21/2026
5
5555555
Megan was fantastic!! She and her team were communicative and helpful.
Caitlin
Tumwater
WA
Date:
8/21/2026
5
5555555
Debbie was extremely helpful, knowledgeable, kind, and communicative. We were completely new to the process and she walked us through every detail, and answered all of our questions to make the process as easy a possible. We felt confident with our choices based on her guidance.
Alexander
Minneapolis
MN
Date:
8/21/2026
5
5555555
She answered questions and helped with issues when they happened.
Cynthia
Newark
DE
Date:
8/21/2026
5
5555555
Travis always got back yo us in a timely manner and explained things whebever we had questions .
Mary
Maricopa
AZ
Date:
8/21/2026
5
5555555
Everything was a smooth and seamless process.
Sam
Lynchburg
VA
Date:
8/21/2026
5
5555555
Kristin was supeb in every way! Always avalamiable any time day or night to answer question, provide updates on the process and to find the best overall interest rate on my loan. Truly and asset to her company and would highly recommend her to anyone lookibg to finance a hom!
Joseph
Indiana
PA
Date:
8/21/2026
5
5555555
There truly is no one BETTER than Tony and his team!!! They made this process smooth and enjoyable. He is the expert in all areas. From start to finish, Tony made us feel stress-free and confident in the search for our new home. From preapproval to closing day - He and Joe were amazing to work with! He had the answers to any questions we had and was always accessible. We would recommend Tony 10000/10!!!!!!!
Maggie
Pitman
NJ
Date:
8/21/2026
5
5555555
Very helpful communication
Ronnie
Henderson
NV
Date:
8/21/2026
5
5555555
Quick, fast and honest communication. A deep wealth of knowledge that helped me through my slightly less standard situation.
Andrew
Saint Cloud
MN
Date:
8/21/2026
5
5555555
Whole process was very smooth. Anything required was communicated timely which makes it easier and less stressful
Priya
Little River Academy
TX
Date:
8/21/2026
5
5555555
Justin made the whole process simple and straightforward with his constant availability and support as well as helpful 'next steps' updates.
Jill
Punta Gorda
FL
Date:
8/21/2026
5
5555555
Barry and his team were very quick with processing. Often being the first to be ready and prepared between all parties. They were readily available to us if we needed anything and did a great job with keeping us knowledgeable of what was going on.
Evie
Upper Marlboro
MD
Date:
8/21/2026
5
5555555
Great communication, knowledgable
Troy
Wilmington
NC
Date:
8/21/2026
5
5555555
Response speed and clarity
Ilkay
Acton
MA
Date:
8/21/2026
5
5555555
Ease of.signing
Maricela
Wasilla
AK
Date:
8/21/2026
5
5555555
I was always informed as to what was happening and everthing went smoothly.
Lester
Beverly
NJ
Date:
8/21/2026
5
5555555
Kim was very pleasant to work with and extremely helpful. She answered any questions I had quickly
Matthew
Seneca Falls
NY
Date:
8/21/2026
5
5555555
Beverly was on top of everything and kept me in the communication loop through the entire process.
Anthony
Scottsdale
AZ
Date:
8/21/2026
5
5555555
Very helpful in answering any questions we had throughout the entire process!
Barbara
Decatur
GA
Date:
8/21/2026
5
5555555
Great communication, quick to respond, happy to answer any questions
Leah
Florence
SC
Date:
8/21/2026
5
5555555
Communication was great. Education of the process was decent. Support and direction was good. Esign made it easy.
Mariette
Phoenix
AZ
Date:
8/21/2026
5
5555555
Smooth closing process, very attentive to questions, and did a great job finding the best solutions for our situation.
Anna
Daphne
Alabama
Date:
8/21/2026
5
5555555
Thalisson made this process as easy and painless as possible by being proactive and always willing and eager to help me out with any questions I had throughout.
Sergey
Natick
MA
Date:
8/21/2026
5
5555555
Bill was very responsive. Was a pleasure to work with.
Heather
Pfafftown
NC
Date:
8/21/2026
5
5555555
Kelly and Shelby were wonderful to work with in getting this loan. They made the process smooth and easy
Amy
Lawrenceburg
IN
Date:
8/21/2026
5
5555555
The communication was a huge part of this whole deal I left my other mortgage company dude to the lack of communication very easy to communicate with Austin
Daniel
Goodlettsville
TN
Date:
8/21/2026
5
5555555
Walter and his team where aways avaliable to answer and questions. They made our loan/closing process smooth and efficient!
Mary
Birmingham
AL
Date:
8/21/2026
5
5555555
Katrina is so responsive to all my questions, and takes the time to walk through options ,scenarios, etc. She's a pleasure and a treasure!
Cynthia
Tucson
AZ
Date:
8/21/2026
5
5555555
Cindi treated us like friends from the first moment we met her. She is friendly and so knowledgeable about her work. She helped us understand our options and explained things clearly. She was also there for us for our questions at any time and did anything in her power to Help us when we needed her. Cindi was excited for us when we got good news and was by our side when we got not so good news (such as an offer not being accepted). She is an expert in her field and handles her clients with professionalism and care
Serena
Black Diamond
WA
Date:
8/21/2026
5
5555555
Fast, friendly service. Constant open communication. Always presented in a way that made it easy to understand. The staff is always willing to help.
James
Madras
OR
Date:
8/21/2026
5
5555555
Calling to lock in lower rate was appreciated
Sara
Minneapolis
MN
Date:
8/21/2026
5
5555555
How fast and smooth everything came together .
Diane
Watertown
SD
Date:
8/21/2026
5
5555555
I had an outstanding experience working with Jimmy Arteca at Fairway Mortgage Corporation. From our very first conversation, Jimmy was knowledgeable, patient, and genuinely invested in helping me secure the best possible loan for my situation. He explained every step of the process clearly, answered all my questions promptly, and kept me updated without me having to chase him. His attention to detail and proactive communication made what can often be a stressful process feel smooth and manageable. Jimmy also went the extra mile to find competitive rates and options that truly fit my needs. I especially appreciated how responsive and professional he was throughout—always available when I had concerns and consistently following through on what he promised. Closing day went seamlessly thanks to his thorough preparation. I wouldn’t hesitate to recommend Jimmy Arteca at Fairway Mortgage Corporation to anyone looking for a reliable, skilled, and client-focused loan officer. He made a real difference in my experience.
Christian
Overgaard
AZ
Date:
8/21/2026
5
5555555
The teams over efficiency, effort and drive to get this done! Real shoutout to Bob Kruege, you're the man! worked his tail off to get the job done!
Joseph
Akron
OH
Date:
8/21/2026
5
5555555
Genuinely everything about our interaction was amazing, I really felt like your team cared.
Torie
Alvarado
TX
Date:
8/21/2026
5
5555555
Briann's expertise, patience and kindness assiing us through the process and right through to the closing.
Gary
Reedsburg
WI
Date:
8/21/2026
5
5555555
great experience
Pete
Bryan
TX
Date:
8/21/2026
5
5555555
Clear to close weeks early
Barry
Cedar Hills
UT
Date:
8/21/2026
5
5555555
Overal quick easy process and they anything I didnt understand was thoroughly explained
Ashtin
Little Rock
AR
Date:
8/21/2026
5
5555555
Katie was always available to answer any questions my wife and I had throughout the process. She took time to help us understanding different aspects of the process, it never made us feel ignorant as we bought our first home. She was also super helpful comparing other quotes to what she could offer, and I 100% believe she got us the best rate that she could. We're so thankful for Katie!
Jhon-Louis
Georgetown
TX
Date:
8/21/2026
5
5555555
Very knowledgeable, friendly and quick with responses. Answered all of my questions and PJ made sure I understood the entire process.
Erica
Plainfield
VT
Date:
8/21/2026
5
5555555
Cindi was always there to answer any question or explain some thing to us. No matter what time or day we asked. We never felt disconnected from her.
Wesley
Black Diamond
WA
Date:
8/21/2026
5
5555555
The team picked up this opportunity and moved swiftly to meet deadlines already in place. All significant changes were only moved by 2 days. I was a little lost during the process of the final closing numbers. There can be work to getthose numbers revealed sooner. However, the over all service was pointed and timely. Thank you so much for assisting with my housing journey!
Teresa
Milwaukee
WI
Date:
8/21/2026
5
5555555
He was on top of everything and his communication was great
Lawrence
Hayfork
CA
Date:
8/21/2026
5
5555555
The team was very responsive and informativ. You made the whole process very simple and smooth. We were confident from the beginning that we would close on time
Samanvitha Reddy
Austin
TX
Date:
8/21/2026
5
5555555
Neil is always available, answers all questions. thoroughly explained all aspects of the loan. Highly recommend. 10/10 experience.
Caleb
Clinton
MD
Date:
8/21/2026
5
5555555
Richard was very easy to reach and he was always available to answer all my questions step by step and explained in detail. Provided us with top notch customer service which is hard to find these days.
Kelli
Nokomis
FL
Date:
8/21/2026
5
5555555
Team worked thru several versions of the contract and escrow abnormalities to get the best outcome !
Brendan
Francis
UT
Date:
8/21/2026
5
5555555
Everything from start to finish was great!
Kelli
Albuquerque
NM
Date:
8/21/2026
5
5555555
Great communication! Shane made a stressful process, easy and smooth. He always eased our minds. He is responsive and knowledgeable.
Tina
Melrose
MN
Date:
8/21/2026
5
5555555
Quick response, friendly, it felt like everything was taken care of immediately!
Savannah
Portland
OR
Date:
8/21/2026
5
5555555
Lee and team were great to work with through the difficult parts!
Crystal
Torrington
WY
Date:
8/21/2026
5
5555555
Ashley and her team did a wonderful job of completing the closing in a timely manner while also saving me thousands!
Kevin
Carriere
MS
Date:
8/21/2026
5
5555555
Paige was amazing. She went above and beyond to ensure we had an amazing experienc.
Micah
Mechanicsburg
PA
Date:
8/21/2026
5
5555555
They made it very easy to get through this process. great communication
Mariah
South Bend
IN
Date:
8/21/2026
5
5555555
Amy,s interactions with us were always prompt, precise and supportive. For what could have been a very stormy passage, our sailing was clear and calm.
Joann
Jamaica Plain
MA
Date:
8/21/2026
5
5555555
Very responsive and knowledgeable
Robert
Halifax
MA
Date:
8/21/2026
5
5555555
Easy to work with didnt make anything complicated!!
Fredde
Genoa
IL
Date:
8/21/2026
5
5555555
Appreciate the ability to close on such a tight window. very enjoyable experience and made a very stressful time less stressful!
Matthew
Oakton
VA
Date:
8/21/2026
5
5555555
Friendly staff, they took their time explaining every step to me
Amber
Lynchburg
VA
Date:
8/21/2026
5
5555555
Friendly. Responsive/timely communication. Competent.
Steven
Wildwood
MO
Date:
8/21/2026
5
5555555
I trusted Dean to get me the best possible rate and he was very attentive throughout the process.
John
Saint Charles
IL
Date:
8/21/2026
5
5555555
Dylan was fantastic with guiding me through loan options and scenarios. The entire process had great communication and documents were easy to access and sign. I appreciated the help offered and the availably for questions when I had them.
Jasen
Wylie
TX
Date:
8/21/2026
5
5555555
We were referred to Ashlee through our realtor, and she was wonderful from our first phone call all the way through to closing day. She walked us through every question we had and made the entire process incredibly easy.
Donnie
Harlem
GA
Date:
8/21/2026
5
5555555
Prompt attention to our questions and concerns
Jalynn
Nampa
ID
Date:
8/21/2026
5
5555555
Very on top of all our questions and willing to work with us to get us the best rate possible
Matthew
Austin
TX
Date:
8/21/2026
5
5555555
clear for everything need for loan
Tuyet
Lawrence
KS
Date:
8/21/2026
5
5555555
Ariana was friendly, very helpful, and made sure that I not only had all of the information needed to make a decision regarding my loan, but she explained what things meant and how it would impact my decision.
Ateanna
Bryan
TX
Date:
8/21/2026
4
4444444
Ian shows that he cares about his clients. He is kind and thoughtful. This loan was different than what he is used to and he was excited to learn something new and worked hard to help me understand the loan terms.
Cristine Louise
Mountlake Terrace
WA
Date:
8/21/2026
5
5555555
The entire process was so smooth and easy. Jamie was there to answer any questions that we had as they came up .
Kellsey
Cheyenne
WY
Date:
8/21/2026
5
5555555
Communication was very clear and fast, everything was explained to me and managed to fit my needs.
Milena
Saint Paul
MN
Date:
8/21/2026
5
5555555
You made it very simple to get my first home. Even when i I was doubtful you gave me conf in the choices I was making.
Malakye
Casper
WY
Date:
8/21/2026
5
5555555
very easy to work with understandable and overall great customer service
Kamryn
Shallotte
NC
Date:
8/21/2026
5
5555555
Friendly service, responsive, and quick.
Aaron
Fort Wayne
IN
Date:
8/21/2026
5
5555555
Communication is quick and the team are easy to get in contact with
Nathan
Sheffield
AL
Date:
8/21/2026
5
5555555
Comminicated with us, answered questions we had .
Katherine
Mount Gilead
OH
Date:
8/21/2026
5
5555555
Just a great person to work with and on top of everything all the time!
Kyra
Jefferson
WI
Date:
8/21/2026
5
5555555
Amey was super easy to talk to and patient with my many questions as a new homebuyer. She was generous with her time from the prequalification through the loan approval and closing phases. I really appreciated her talking me through all my loan options so I could make an informed decision. She also helped me navigate applying for OHFA despite a conflicting closing timeline and it luckily worked out, but thanks to her advising me on communicating with the seller to negotiate the closing deadline. As a first-time homebuyer , and doing it alone as a woman, I felt more confident with Amey's insight and assistance through the whole process.
Hannah
Columbus
OH
Date:
8/21/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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