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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

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Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Jose was great ! he made it good smooth as it could overal made it a great experience and would highly recommend him
Luis Carlos
Mesa
AZ
Date:
3/7/2026
5
5555555
April was fantastic! She communicate with me quickly and was very glad to help. The whole team really was fantastic
Joshua
Clayton
NC
Date:
3/7/2026
5
5555555
Preston was available to answer any questions I had. He was professional & walked us through the process.
Dana
Avondale
AZ
Date:
3/7/2026
5
5555555
Tim has been extremely successful with helping us and making this process so easy, He's been on it with everything and giving us answers to any questions we had. We really appreciate his help in making our first time home purchase so easy.
Aldo Steve
Claremont
NC
Date:
3/7/2026
5
5555555
A friend not just doing business as usual, understanding me as a whole person not just a client.
Calrether
Covington
GA
Date:
3/7/2026
5
5555555
Very responsive and made the process very easy
Erica
Los Angeles
CA
Date:
3/7/2026
5
5555555
Quick and easy. Jerry help make the process move faster
James
Chicago
IL
Date:
3/7/2026
5
5555555
Elizabeth kept us informed of every step in the home purchase and she answered all our questions in a timely manner.
Luis
Sacramento
CA
Date:
3/7/2026
5
5555555
Deanna went above and beyond for us. I truly appreciate it.
Templeton R
Charleston
MS
Date:
3/7/2026
5
5555555
A true commitment to getting us the best possible rate at the lowest cost. Just amazing customer service! We came here specifically because of Carmen
Branwyn Ciara
Salem
OR
Date:
3/7/2026
4
4444444
The only thing I would say is that your mobile app for Fairway does not work. The website does but not the mobile app.
Aarren A
Rockford
IL
Date:
3/7/2026
5
5555555
Travis and team were responsive, efficient and very friendly. This was the smoothest mortgage process I have ever been a part of.
Gregory
Gadsden
AL
Date:
3/7/2026
5
5555555
Patience was very prompt in her responses. We had a tight deadline for securing financing for our home and she worked exseptionally hard to make sure things got completed on time. Patience consitently and clearly communicated each step of the home buying process which was very helpful for us as first time home buyers. We could not have gotten through the process without her and we are forever greatly for her expertise and guidance throughout the process.
Leah M
White Bear Lk
MN
Date:
3/7/2026
5
5555555
She was very patient and knowledgeable and was always available for us when we had questions. She also worked very hard for us to get a great interest rate.
Benjamin
Broomfield
CO
Date:
3/7/2026
5
5555555
Quick actions from the team and great communications!
Maleah
Wetumpka
AL
Date:
3/7/2026
5
5555555
Very quick, attentive, and can always get ahold of him when needed
Holly
Mound City
MO
Date:
3/7/2026
5
5555555
Smooth process. marina was so helpful in getting this process to go through
Timothy John
Pelham
NH
Date:
3/7/2026
5
5555555
Great service, friendly staff. Tori Llamas was also very helpful she answered my every question a very competent person, I Highly recommend Fairway. Jessica and Tori GREAT TEAM!
Jeanette
Sahuarita
AZ
Date:
3/7/2026
5
5555555
Cammie did everything on her hands to help me get our dream home . she overworked late and weekends to speed up the process
Marisol
Fort Valley
GA
Date:
3/7/2026
5
5555555
Very friendly team, had no problem explaining things to me even when they might've been dumb questions, and being able to communicate over text is hugely preferable to email or any other form of communication.
Cody
Burnsville
NC
Date:
3/7/2026
5
5555555
Thorough with answering questions. Made herself available. Made sure things were handled quickly.
Nicholas
Bay City
TX
Date:
3/7/2026
5
5555555
lots of communication, reminders, patience
Deborah W
Enfield
CT
Date:
3/7/2026
5
5555555
Shelley was absolutely AMAZING!!! She was so informative, efficient, and was always quick and happy to answer our NUMEROUS questions. We even swapped homes in the middle of our loan and she wasnt wasn't bothered at all, just moved quickly and worked everything out so fluently that we had nothing to worry about. we have bought 4 houses and this was by far the best experience. Thank you SHELLEY!!
Michealla
Georgetown
TX
Date:
3/7/2026
5
5555555
Incredibly fast response and great communication kept me well informed throughout the financing process.
Judy L
Fort Collins
CO
Date:
3/7/2026
5
5555555
Jill was very knowledgeable & answered any questions that I had!
Sydney
Indianapolis
IN
Date:
3/7/2026
5
5555555
by keeping us updated and give good explanation and encouragement
Marie G
Germantown
MD
Date:
3/7/2026
5
5555555
Working with Andy was such an amazing experience. He made what could have been a stressful process feel smooth and manageable. He was always available to answer my questions, explained everything clearly, and truly cared about helping me get into my home.
Ely
Tucson
AZ
Date:
3/7/2026
5
5555555
Tiaira was an EXPERT of knowledge and clearly answered all of my many questions! I felt comfortable with her leading this process involving such a big commitment. The process was easy and she was quick to respond every time I had a question via text and a phone call. Tiaira was quick to build trust and I am confident that I will be reaching out to her when we are ready to buy our next home. Tiaira was patient and kind during the entire process through an unusually long closing which was outside of either of our control. I appreciate her perserverance during this whole process!
Rebecca Evelyn
Hastings
MN
Date:
3/7/2026
5
5555555
My experience was great because Royce Sharp and his assistant Candiss stayed on top of things from beginning to end. Thanks again . Rhonda Sawyer
Rhonda
Birmingham
AL
Date:
3/7/2026
5
5555555
Knowledge experience kindness help getting it done
Ralph C
Dadeville
AL
Date:
3/7/2026
5
5555555
The promt response to my questions and the genuine interest noted to help obtaining the loan.
Elidia
Brownsville
TX
Date:
3/7/2026
5
5555555
Chad was great.
Matthew John
Lancaster
PA
Date:
3/7/2026
5
5555555
I’m incredibly grateful for the support I received. Their expertise and dedication truly went above and beyond!
Antwonette
Rochester
MN
Date:
3/7/2026
5
5555555
Professional, responsive always communicating in timely manner and friendly!
Karen L
Arvada
CO
Date:
3/7/2026
5
5555555
The loan officer and keeping me informed.
Demetria
Galena
MO
Date:
3/7/2026
5
5555555
Communication was excellent Use of technology was great we felt supported during the whole process Due to the excellent communication, there was never a question as to where we were in the status
Jennifer Diana
Evant
TX
Date:
3/7/2026
5
5555555
She communicated well and found us a competing interest rate
Katie
Fort Wayne
IN
Date:
3/7/2026
5
5555555
Austin Gray made our refinance experience smooth and very easy! Austin's communicstion was great from start to finish. Thank you!
Christopher M
Lees Summit
MO
Date:
3/7/2026
5
5555555
I had a great experience with Aaron. Communication was excellent, and they were always quick to respond and keep things moving. They handled every step in a timely manner and were able to navigate and resolve several complexities we encountered along the way. Because of their expertise, the entire process felt smooth and stress-free.
Vatsal
Chicago
IL
Date:
3/7/2026
5
5555555
Smooth and fast transaction
Krizalie
West Fargo
ND
Date:
3/7/2026
5
5555555
responsive and answers any and all questions
Frances M
Chandler
AZ
Date:
3/7/2026
5
5555555
I have been working with Peter and company for years and it's always great because of the transparency with the entire process.
Michael
Taunton
MA
Date:
3/7/2026
4
4444444
When I got someone else involved
Garrett
Savanna
IL
Date:
3/7/2026
5
5555555
Dave was on top of everything. He found us the absolute best rate. He was so personable and likable and we fully trusted him with absolutely everything he was doing for us. He went above and beyond and we had just such a great experience with him by our side. Moving is SO STRESSFUL but Dave took part of that stress away by totally handling everything on the lender side and made sure he was getting us the best rates possible. We don't have any friends looking to move right now but we will absolutely be recommending him to everyone
Amy
Columbus
IN
Date:
3/7/2026
5
5555555
Fast, Friendly and accurate service. Everyone is helpful and professional
Keith
Kempner
TX
Date:
3/7/2026
5
5555555
Just the assistance and information Rick and team gave us was great. You could tell they were looking out for our best interests as well.
Timber
Grand Junction
CO
Date:
3/7/2026
5
5555555
Everything was easy and all staff were knowledgable in the steps of the process. Signing docs was super simple!
Erica
Las Vegas
NV
Date:
3/7/2026
5
5555555
I first came to Timmy 3 years ago with low credit and no plan. Timmy created a plan to get my credit on track from bad to good credit! Once my credit was where it needed to be, he made the home buying process way easier than I could've imagined, him and his team handled evrything and was available any time I needed. This is my very first home and we closed in 1 month. I'm extremely grateful for his hard work and dedication to getting my family and I into a home. THANK YOU TIMMY!!!!!
Tristan
Ephrata
WA
Date:
3/7/2026
5
5555555
I am older, hate technology the on line signing scared the heck out of me, Jo held my hand through the entire process,
Sharon Anne
Damariscotta
ME
Date:
3/7/2026
5
5555555
Royce and Candiss gave excellent customer service. They were both easily available for any questions. I will definitely be recommending their services to family and friends.
Shequietta
Hueytown
AL
Date:
3/7/2026
5
5555555
Redponse time and great communication. Also, patience.
Charlene
Willcox
AZ
Date:
3/7/2026
5
5555555
Jason and his team did a great job with communication throughout the whole process.
Casey
Caledonia
WI
Date:
3/7/2026
5
5555555
You guys were so fast! Closing within two weeks is seriously amazing.
Cierra Faith
West Bountiful
UT
Date:
3/7/2026
5
5555555
Tim and his staff were phenomenal, and gave me a great deal of confidence that everything was going to be okay
David Escobar
Rancho Santa Margarita
CA
Date:
3/7/2026
5
5555555
Great staff and great experience! Process moved quick and seamless. Was very willing to answer any questions we had whenever the help was needed!
Sloane
Westfield
IN
Date:
3/7/2026
5
5555555
Christine and her team were amazing to work with. They were super helpful i answering our questions, on top of everything and made sure we had a smooth closing. We appreciate all their hard work, we could not have done it without her team. We have also used Christine in the past and will continue to do so in the future.
See Vang
Parker
CO
Date:
3/7/2026
5
5555555
Christina was very informative and communicativ. she patiently answered all of our questions.
Azam
Round Rock
TX
Date:
3/7/2026
5
5555555
Kevin was great to work with and was always available when we had questions. He understood what we wanted and worked hard to help get our mortgage payment where we needed it.
Kaiah
Mechanicsville
MD
Date:
3/7/2026
5
5555555
Bob walked us thru every aspect of the mortgage, made sure we knew what we were getting into, and provided quick and accurate responses to our many, many questions. He was polite, professional, but also very much easy to speak with and felt like an ally for the entire process. From the initial conversations, to locking in our interest rate, to checking in with us after closing, we felt supported the whole way thru.
Chelsea C
Beloit
WI
Date:
3/7/2026
5
5555555
Laura and Tamara made the lending process so smooth! Hands down the best experience I've ever had buying a house and if I had to do it again, I think I know who I'm calling.
Joshua
Killeen
TX
Date:
3/7/2026
5
5555555
Erick treated me with respect and professionalism since the beginnin, he was willing to answer all my questions or concerns that I had. He gave me the confidence that everything was going to be alright. He also has a great team that made the process go smoothly and quick. I am very satisfied with the results, and I think Fairway is the best Mortgage Company I could have found.
Elizabeth A
Waukesha
WI
Date:
3/7/2026
5
5555555
The step by step instructions made the home buying process easier to understand
Eileen
Lake In The Hills
IL
Date:
3/7/2026
5
5555555
Easy communication and almost always available regardless of time. Never felt like an inconvenience with any questions. Thank you!
Luke
Trenton
SC
Date:
3/7/2026
5
5555555
Everything was smooth and open from the beginning.
Delaney
London
OH
Date:
3/7/2026
5
5555555
Barry was a professional and excellent at what he does. He is adaptive to his clients needs and truly amazing individual. He was patience at explaining all aspects of the home buying process. His team is amazing in communicating with their clients. He made my home buying process hassle free and well coordinated. Truly grateful for his servic.
Emma G
Upper Marlboro
MD
Date:
3/7/2026
5
5555555
Great communication, quick and had my priorities in mind
Devin
Spokane
WA
Date:
3/7/2026
5
5555555
Raquel was extremely helpful, available and always extremely pleasant. Raquel was an excellent partner to work with the entire process and always provided great customer service.
David Zion
Blythe
CA
Date:
3/7/2026
5
5555555
Brad was very responsive and got back to us always within 24 hours even when he was out of town. He presented our loan in an easy way to understand and was very accurate with his numbers He came up with an easy way for us to make a more complicated sit work we would highly recommend his services and expertise!
Christi Ann
Victoria
MN
Date:
3/7/2026
5
5555555
Eric is very professional, he pays attention to details, he put his clients first
Bendu
Litchfield Park
AZ
Date:
3/7/2026
5
5555555
it was easy and smooth
Nathan
Jenison
MI
Date:
3/7/2026
5
5555555
It truly felt like rob worked hard for my family even on tight timelines he and his team made sure everything was taken care of and followed up on.
Heather Marie
Kensington
MD
Date:
3/7/2026
5
5555555
I moved to South Carolina November and I closed in March. That was absolutely amazing . that's is some serious team work. I would like to thank Peggy too for introducing me to your team
Ernestine
Sumter
SC
Date:
3/7/2026
5
5555555
Communication was great. Anytime an issue came up , they were there to help. Made the process much better.
Paul
Markleville
IN
Date:
3/7/2026
5
5555555
all communication / patient, great team
Idelvan
North Charleston
SC
Date:
3/7/2026
5
5555555
It was really stress relieving and reassuring to know that Scott and his team were handling everything for us. If we needed to do anything, it was clearly and quickly communicated. Scott even showed up at our closing and that was very thoughtful.
Shelby
Homewood
AL
Date:
3/7/2026
5
5555555
Very experienced; very easy to deal with ; keeps you informed during every step of the process. Most importantly..local contacts
Richard Anthony
Matthews
NC
Date:
3/7/2026
5
5555555
I have been working with Blair for more than 15 years now and I can honestly say he is one of a kind. His efforts do not go unnoticed- communication and understanding are key to him doing his job well. I recommend Blair to all of my clients!
Holly
Georgetown
TX
Date:
3/7/2026
5
5555555
Kelly was wonderful! She was very attentive and positive! When things got a little rough, she stepped right in with authority and got things done by the seller! We were in constant contact the entire time. Erica kept us on point with financial updates! Great team!!!
Leslie
Thornton
CO
Date:
3/7/2026
5
5555555
Jordan was great with getting back to us in a timely manner! He explained things very well in detail and was friendly and kind to work with.
Hailey Janetmary
Noblesville
IN
Date:
3/7/2026
5
5555555
Clear communication and no bologna attitude. He was extremely professional in every interaction. When I buy another property down here I'm coming back here.
Patrick E
Fort Lauderdale
FL
Date:
3/7/2026
5
5555555
Easiest loan experience we have ever had jenny was very thorough and very good at giving information needed and be knowledgeable
Lillian Ann
Caldwell
TX
Date:
3/7/2026
5
5555555
Chance made the entire home loan process smooth and stress-free. As a first-time home buyer, I had a lot of questions and he was always quick to respond and explain everything clearly. He kept me updated throughout the process and made sure everything stayed on track all the way to closing. I really appreciated his professionalism, patience, and willingness to help whenever I needed it. I would definitely recommend Chance and Fairway Home Mortgage to anyone looking to buy a home.
Dolton
Nederland
TX
Date:
3/7/2026
5
5555555
We were able to get a beautiful home at a great price. All with the help of Joanna and eric.
Matthew Alexis
Eagle Pass
TX
Date:
3/7/2026
5
5555555
Troy and his team were very attentive and helpful when it came to any questions we had during our home buying process. Very thourough !
Jessica
Burleson
TX
Date:
3/7/2026
5
5555555
Being there for us when we need it.\nYou are a good friend too.You're the best person that we ever had
Donnie Q
Hopkins
SC
Date:
3/7/2026
5
5555555
The transaction was fast and efficient.
Tommy W
Jacksonville
AL
Date:
3/7/2026
5
5555555
whole process
Jennifer M
Garretson
SD
Date:
3/7/2026
5
5555555
Doing everything he can to make sure the process was easy, understandable and gave us the best rates
Harry Christopher
Concord
NH
Date:
3/7/2026
5
5555555
The process was made simple and transparent.
Bernard
Riverview
FL
Date:
3/7/2026
5
5555555
being first time home buyers Jacob and his team made this process so easy . Always able to chat when we had questions or concerns.
Jacob
Auburn
GA
Date:
3/7/2026
5
5555555
Rob is knowledgeable, communicative, and great at what he does. We felt supported through the entire process
Heidi
Henrico
VA
Date:
3/7/2026
5
5555555
Strong communication, support & follow up. Preofessional and respecful & kind.
Nilufer
West Roxbury
MA
Date:
3/7/2026
5
5555555
Sharon makes everything great! She is so on top of everything! Makes the experience wonderful from the first to the last day and even afterwards I would NEVER use anyone but her
Jodee L
Battle Mtn
NV
Date:
3/7/2026
5
5555555
Kai was very responsive and always made himself available to answer questions. He communicated clearly and streamlined our experience.
Barry
Menifee
CA
Date:
3/7/2026
5
5555555
It is really a pleasure to work with you and thank you so much for your support and hard work yo to make tot happen.
SISAY
Milwaukie
OR
Date:
3/7/2026
5
5555555
Chip took great care of everything and laid the options out for us very clearly. Overall smooth process.
John
Brookhaven
GA
Date:
3/7/2026
5
5555555
We are very satisfied with the whole team. Everything went smoothly. Thank you Brett for the perfect communication.
Gabor
Maple Grove
MN
Date:
3/7/2026
5
5555555
Paulina went and above and beyond to get us the best deal. She delivered what she has promised to us . I highly recommend her.
AMANDA
Lemont
IL
Date:
3/7/2026
5
5555555
Justin and his team were professional, highly responsive and informative, making the process from loan pre-approval all the way through to closure as straightforward as it could be. I strongly recommend their services to my colleagues, friends, and family.
Dillon Norris
Tustin
CA
Date:
3/7/2026
5
5555555
Great commcation and she did everything she could to help me get my home .
Wyatt
Anacoco
LA
Date:
3/7/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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