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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
The personal attention to detail and coaching was fantastic!
Kyle
Eudora
KS
Date:
10/20/2026
5
5555555
Buying a home is a big move, but buying a home in another state, while moving your family across the country, starting a new job and selling a house in another state amidst it all was quite the whirlwind! Sharla's team exhibited the most patience, kindness and support through it all - they'd answer our questions most thoroughly, thoughtfully and always make sure we understood what was needed while offering their support. They were available 7 days a week and with little notice, which wasnt expected but certainly made things go smoothly!! We're so grateful!
Robin
Cottonwood Heights
UT
Date:
10/20/2026
5
5555555
The level of communication. And making sure I understood the steps and whatbwas going on.
Nia
Indianapolis
IN
Date:
10/20/2026
5
5555555
Everything went smooth and you all were on your A game!!
Ivan
Concord
NC
Date:
10/20/2026
5
5555555
Easy process and good communication, loved that is was local and personal
Kathy
Dover
AR
Date:
10/20/2026
5
5555555
Lucas was very responsive and super helpful with all my questions!
Alex
Peabody
MA
Date:
10/20/2026
5
5555555
Everyone helpful and friendly. Answered all my questions quickly.
Willa
Independence
MO
Date:
10/20/2026
5
5555555
the service was professional, and the entire process was smooth and stress-free. I truly appreciate the excellent communication and support. Highly recommended!
Naol
Clackamas
OR
Date:
10/20/2026
5
5555555
Joe is always a source of truth and knowledge within his profession. His team should be your first call when in search of a mortgage
Michael
Palm Coast
FL
Date:
10/20/2026
5
5555555
Nate was great to deal with and always made sure to any questions and was very responsive. Highly recommended!
Seth
Jamestown
ND
Date:
10/20/2026
5
5555555
The professionalism and great customer service.
Raphael
Killeen
TX
Date:
10/20/2026
5
5555555
She worked really hard on our behalf.
Patricia
Lone Jack
MO
Date:
10/20/2026
5
5555555
Bryant was graet from the very beginning in reaching out and explaining the entire process. His communication was one of the deciding factors for us from the first contact we had with him. He did a great job of following up to make sure any and all questions were answered and in a timely manner. His team also continued in the same fashion with great communication and making sure we had everything we needed in order to understand the process. Not just asking for things from us but also telling us the reason why they needed it and were all very good at responding to emails/calls when we did reach out or follow up about something.
Adam
Indianapolis
IN
Date:
10/20/2026
5
5555555
Really great comunication and education every step of the way, and you were the definition of going "above and beyond" to help us navigate our unique situation!
India
Martinsville
IN
Date:
10/20/2026
5
5555555
Thanks for everything 👍
Tryan
Astoria
OR
Date:
10/20/2026
5
5555555
Easy to work with. Best rates .
Lindsay
Bridgeport
CA
Date:
10/20/2026
5
5555555
Quick responses. Personal feel
Rockwell
Boise
ID
Date:
10/20/2026
5
5555555
Thanks to Gene and his support in getting me approved for this loan and for getting me into the solar program! You are wonderful thank you for all your prompt response! It was a roller coaster and thanks for riding along with me!
Tiffany
Albuquerque
NM
Date:
10/20/2026
5
5555555
Friendly and knowledgeable staff
Sean
Peachtree City
GA
Date:
10/20/2026
5
5555555
Derek and his whole team were fantastic to work with. He and the team (especially Hannah Abell) always showed patience and responded quickly to our many questions during the process. They gave accurate and professional advice from pre-application through the closing. They were caring and went above and beyond to make us feel cared for. They served as advocates for us and we will always be appreciative. Mike and Caroline Mills Please note that this is appearing under my daughter's Google account name for some reason. This is Leonard (Mike) Mills and Caroline Mills, not Bailey Mills Gonzalez. My Google email is gcmikemills@gmail.com
Leonard
Saint Matthews
SC
Date:
10/20/2026
5
5555555
Andrew and the LaMacchia team made the process of buying a home smoother by the consistent updates and proactive communication. We always knew what the next steps were and Andrew remained readily available with any questions or concerns. Him and his team were also encouraging throughout this process. Thank you so much for the support! From the Shockey family!
Bridgette
San Antonio
TX
Date:
10/20/2026
5
5555555
Michael was professional, kind, and quick! made the process so enjoyable & process was such a breeze.
Madison
Henderson
NV
Date:
10/20/2026
5
5555555
good customer service
Wendy
Las Vegas
NV
Date:
10/20/2026
5
5555555
Roman was communicative and quick with responses! He outlined each step clearly. It was easy to understand what was happening and when. Highly recommend.
Catelyn
Oro Valley
AZ
Date:
10/20/2026
5
5555555
Thanks Chris for working with us on this loan. Appreciate your support.
Timothy
Lititz
PA
Date:
10/20/2026
5
5555555
Great communication and super friendly. Made sure I understood every step.
Wade
Scranton
KS
Date:
10/20/2026
5
5555555
Laura Franks provided an exceptional lending experience for my buyers. From start to finish, she was attentive, patient, knowledgeable, and consistently communicative. She took the time to explain every step clearly, making sure my clients felt informed and supported throughout the process. Although this wasn’t their first home purchase, Laura’s level of care truly stood out to them. She even attended closing a personal touch that meant a great deal to all of us. As a REALTOR®, I value a lending partner who pays attention to the details, follows through, and works alongside everyone to get our clients to the closing table. Laura delivered on all of that. I’m grateful for her partnership, highly recommend her, and look forward to working with her again!
Christian
Copperas Cove
TX
Date:
10/20/2026
5
5555555
knowledge and response time
Chad
Windham
OH
Date:
10/20/2026
5
5555555
quick and thorough communication
Grace
Harrisburg
PA
Date:
10/20/2026
5
5555555
Josh was very responsive and patient with our questions. He explained the process well all along the way. He went above and beyond what we expected! However, I wasn't a big fan of the "upselling" that Fairway threw our way for this coverage and that and things like the "madecard" rewards card. We're so "decision fatigued" during and after buying a house, just coming out of fight/flight mode from making sure we're reading all the fine print of all the documents we're signing, I'm not really interested in more decisions, more fine print, more people trying to sell me something. I think the reason for the frustration is that this kind of is becoming more common everywhere you go/look. Every app you use and business you frequent wants upsell you something. Josh was great, but honestly, this did leave a sour taste in my mouth about Fairway.
Emile
Nampa
ID
Date:
10/20/2026
5
5555555
Ashley made the entire refinancing process smooth and stress-free. She was helpful, responsive, and great to work with from start to finish. We truly appreciate her help!
Karla
Ben Wheeler
TX
Date:
10/20/2026
5
5555555
Zach was wonderful to work with! He answered every question with care and was always quick to respond. His attentiveness and support made the entire experience smooth and reassuring. We truly appreciate his help and wholeheartedly recommend him!
Smruthi
Centerton
AR
Date:
10/20/2026
5
5555555
Very helpful with guiding us through all the steps in this process.
Kelli
Harrisburg
PA
Date:
10/20/2026
5
5555555
great communication and dedication to figuring out the loan
Maisy
Topeka
KS
Date:
10/20/2026
5
5555555
Lee made our homebuying experience great by being supportive, patient, and always willing to answer our questions. His guidance helped us feel confident throughout the process. We’re so grateful for his help in making our new home a reality!
Jose
Chesterfield
VA
Date:
10/20/2026
5
5555555
Communication
Donavon
Beloit
OH
Date:
10/20/2026
5
5555555
Friendly, efficient, and oersonal service
Joshua
Edmonds
WA
Date:
10/20/2026
5
5555555
Very personalized service and very helpful advice for first time home owners like us!
Anna
Fishers
IN
Date:
10/20/2026
5
5555555
You guys we're so informative and eager to execute our goals. THANK YOU
Charity
Prineville
OR
Date:
10/20/2026
5
5555555
Havens dedication to us the client and the process showed in every aspect. we are very thankful to haven and the fairway team for seeing this through to the end!
Gabriel
Osceola
IN
Date:
10/20/2026
5
5555555
They maintained constant communication and they provide a lot of additional services, some complementary, that are helpful for first time homebuyers to settle into their new home.
Jack
Chicago
IL
Date:
10/20/2026
5
5555555
It was seamless and wonderful.
Namita
Lakeland
FL
Date:
10/20/2026
5
5555555
Was very responsive with all our emails and was very detailed with everything we needed to know about being first time home buyers.
Christopher
Mount Joy
PA
Date:
10/20/2026
5
5555555
Brian is just so easy to work with! Communicates in a timely manner and always answers any questions!
Madison
Wentzville
MO
Date:
10/20/2026
5
5555555
Ben was in constant contact via email or text with me sharing updates and information. The process was real smooth, questions were answered in a timely manner, I felt very comfortable with Ben and the others that worked on my loan. For me the communication of the loan process and each step of my loan was very important. A huge thumbs up to Ben and Fairway Home Mortgage team. :)
Eloisa
Kansas City
MO
Date:
10/20/2026
5
5555555
You & your team were on top of everything & we were well informed
Lisa
Surf City
NC
Date:
10/20/2026
5
5555555
Responsive and efficient
Megan
Brea
CA
Date:
10/20/2026
5
5555555
Never had consistent communication like I fid with Dan & Fairway! Even when it wasn't news, I was wanting to hear, they were still so consistent and regular in their communication, which is the most important thing to me!
Nickolas
Clovis
CA
Date:
10/20/2026
5
5555555
attention to detail, swift communication, professionalism, courteous
Natalie
Cottonwood
AZ
Date:
10/20/2026
5
5555555
Communication and seamless transaction
Chad
Taylors
SC
Date:
10/20/2026
5
5555555
Advice and prompt upaste on proc
Bukola
Rochester
NY
Date:
10/20/2026
5
5555555
How easy you made the whole process for us
Michael
Gallatin
TN
Date:
10/20/2026
5
5555555
First, Jennifer showed herself friendl, took me by the hand and guided me throughout the entire proces. She was always very supportive and transparent. She is about business and I wouldn't have had it any other way. I genuinely love Jennifer🙏🏽😘
Andrea
Magnolia
AR
Date:
10/20/2026
5
5555555
The communication between Kirk and The whole team along with Michael out realtor was great! Thank you guys!
Daniel
Indio
CA
Date:
10/20/2026
5
5555555
Communication
Stephen
Blue Springs
MO
Date:
10/20/2026
5
5555555
The communication was amazing every step of the way!
Noemi
Houston
TX
Date:
10/20/2026
5
5555555
Just the added level of care. Every step was above and beyond by Ashlee and her team
Jessica
Midvale
UT
Date:
10/20/2026
5
5555555
Great working wirh Michael
Rafael
Las Vegas
NV
Date:
10/20/2026
5
5555555
Joey was there each step of the way and provided exceptional service and support. Joey should probably be promoted due to his skill level.
Thomas
Rochester
MN
Date:
10/20/2026
5
5555555
Sarah really took the time to talk through our loan with us. She was patient in helping us understand the process. She was also very communciative with us and the team, which took a lot off our plate.
Kelsey
Salt Lake City
UT
Date:
10/20/2026
5
5555555
Jennifer did a excellent job communicating through the entire transaction.
Stacy
Sherwood
AR
Date:
10/20/2026
5
5555555
Not Applicable
Denver
Colorado Springs
CO
Date:
10/20/2026
5
5555555
Brian made the process easy and did a very good job educating me on various mortgage aspects throughout the process.
Harbinder
Collingswood
NJ
Date:
10/20/2026
5
5555555
Thoroughly reviewed and explained all of our options to ensure we chose the best one
Josh
Lenexa
KS
Date:
10/20/2026
5
5555555
Jeff helped me everu step of the way when buying my first home. Available all hours of the day, never failed to answer any questions and explain what was going on.
Jordan
Kansas City
MO
Date:
10/20/2026
5
5555555
Time was of the essence and with that, the efficency of the process with the team at Fairway was unmatched. All of the people I dealt with were very helpful and knowledgeable and got us where we needed to be to buy our first home.
Kevin
Columbiana
AL
Date:
10/20/2026
5
5555555
Kevin made the experience as stress-free and manageable as possible. He was always so positive and cheered us on. He was available for any and all questions along the way!
Jacqueline
Vestavia Hills
AL
Date:
10/20/2026
5
5555555
Great job in a complicated (for us) transaction
Christopher
Santa Rosa Beach
FL
Date:
10/20/2026
5
5555555
Time, availability, honesty, doing the right thing, communication, patience
Julie
Santa Rosa Beach
FL
Date:
10/20/2026
5
5555555
Crystal was very patient and informative with the whole process, she made buying my first house very easy. I really appreciated how she was able to explain what benefits I qualified for, and how she was able to explain everything in a lingo I understood. Even after closing she continues to offer her experience in loans when I asked her questions.
Andrew
San Antonio
TX
Date:
10/20/2026
5
5555555
The communication and ease of everything was extremely helpful and make the whole process stress free!
Taya
Saratoga Springs
UT
Date:
10/20/2026
4
4444444
Malcolm was great. It was a very stressful process, especially with paperwork deadlines. I would get paperwork and it would say I need this back immediately sometimes the same day or the next day. I would have appreciated having a timeline of when things needed to be done and having at least a 2 day window.
Erika
Pikesville
MD
Date:
10/20/2026
5
5555555
Fast and easy to work with!
Christine
Fort Wayne
IN
Date:
10/20/2026
5
5555555
Michele was the best, great communication and she was extremely thorough.
Michael
Coral Gables
FL
Date:
10/20/2026
5
5555555
Our home-buying process got really complicated but Jake helped us with each step and made it feel a lot easier. He was so kind and helpful and always quick to respond and answer all of our many questions. And as a huge bonus, he found us a loan that works perfectly for us and leaves us lots of spending room for fun renovation projects. Buying our dream home would not have been possible without him.
Naomi
Martinsville
IN
Date:
10/20/2026
5
5555555
We were very eager to close on this home we just bought, and Bob went above and beyond for us. He helped us even on his weekend, to get an offer in, and double check in advance we would be approved for a condo loan. He also helped us lock in a better rate during these higher interest times, and informed us on all the steps along the way. He still had us closing in under 3 weeks, even with the appraisal. Very thrilled with our 2nd home buying experience with Bob Martin!
Faith
Prairie Du Sac
WI
Date:
10/20/2026
5
5555555
Very knowledgeable and quick to respond
Amber
Verona
WI
Date:
10/20/2026
4
4444444
Steven is always glad to assist. If he can't help you, he will find someone who can. He will go that extra mile to get the job done. This is a rare quality to have in 2026. I enjoyed speaking with him. Always calm, positive and professional. Service with a smile! Thank you Steve!
Aletha
Birmingham
AL
Date:
10/20/2026
5
5555555
He answered all my questions, even the dumb ones, and didnt talk down to me just because of my age like some loan officers have.
Kody
Jackson
GA
Date:
10/20/2026
5
5555555
I had a wonderful home-buying experience thanks to my amazing loan officer team! They were kind, knowledgeable, patient, efficient, and always willing to help throughout the entire process. They took the time to answer my questions, explain everything clearly, and make sure I felt comfortable and informed every step of the way. Buying a home can be stressful, but they made the process so much easier and less overwhelming. Their communication, professionalism, and genuine willingness to help really stood out to me. I always felt like they cared about my experience and wanted the best for me. I’m truly grateful for all their hard work and support in helping me reach this exciting milestone. I couldn’t have asked for a better team to guide me through my home-buying journey. I highly recommend them to anyone looking to purchase a home. Thank you all for making this such a positive and memorable experience!
Shirley
Huntsville
AL
Date:
10/20/2026
5
5555555
The peace of mind knowing my team was able to do almost everything for me, answering all the questions I needed and the customer service with the friendliness was perfect. I was honestly terrified going into this but my view was completely flipped with my team!
Elizabeth
Jamestown
ND
Date:
10/20/2026
5
5555555
Everyone on the Fairway team! They guided me through the entire process. This is best service I've ever had in general. I wouldn't know what to do when buying a home.
Ashley
Hamilton
OH
Date:
10/20/2026
5
5555555
Great communications service and great rate!
Laudine
Ramsey
NJ
Date:
10/20/2026
5
5555555
Jake answered every question i had! Made sure to send me everything i needed and still is able to reach out to jake if i have any further questions
Gage
Bedford
IN
Date:
10/20/2026
5
5555555
no i will not
Stephanie
Clarion
PA
Date:
10/20/2026
5
5555555
Great communication, attentiveness, and care throughout the process from start to finish.
Oren
Shrewsbury
MA
Date:
10/20/2026
5
5555555
Mat was great. He was very good with communication and I really appreciate him working with me and being very reasonable and professional.
Alexander
Milwaukee
WI
Date:
10/20/2026
5
5555555
Garrett and his team were on top of everything. Great communication.
Kevin
Cedar Lake
IN
Date:
10/20/2026
5
5555555
Timely responses and communication
Luke
Pittsburgh
PA
Date:
10/20/2026
5
5555555
Communication
Margie
Wausau
WI
Date:
10/20/2026
5
5555555
Providing us multiple options plus also having the option to customize to our needs. The loan application process was well managed and we were given updates throughout the different milestones so we always had the status of our loan. The web dashboard was also a convenient way to upload and see all the documents submitted and signed, and another way to check status. We also appreciated the explanation and walkthrough of all the different parts of the loan and included costs. It was a pleasant experience for a first timer. Thank you so much!
Bernadette
Herndon
VA
Date:
10/20/2026
5
5555555
Jeff helped my husband and I a lot and everything went very smooth
Kyleigh
Kansas City
MO
Date:
10/20/2026
5
5555555
Responsive helpful and reassuring
Angela
Wethersfield
CT
Date:
10/20/2026
5
5555555
Don is definitely someone i would recommend to anyone looking to purchase a home. He was very thorough and honest throughout the entire process. I never thought i would be able to purchase a house for my family & Don made sure to show me it was possible by doing everything he could to make sure i was approved. My family & i are beyond grateful for Don & his team! Don & Lisa Jensen are in fact the dynamic duo! Don & his team, my family & i thank you guys for making this process as easy and stress free as possible. You guys are amazing! Thank you!
Cecily
Mchenry
IL
Date:
10/20/2026
5
5555555
Aaron was always prompt and transparent. He was like family throughout the whole process and even after.
Casey
Watford City
ND
Date:
10/20/2026
5
5555555
We are soooo greatful!
Angelique
Marana
AZ
Date:
10/20/2026
5
5555555
Jack is a great guy. Very helpful and supportive through what is a stressful time. Everyone i dealt with during the process was great.
Derek
Warwick
RI
Date:
10/20/2026
5
5555555
Alison was always available and ready to answer all questions or concerns I had. She was also great at explaining every step along the way
Joseph
Chester
VA
Date:
10/20/2026
5
5555555
Sharone Hoadd was such an amazing and patient person . awesome!!!!
Tasheta
Trenton
OH
Date:
10/20/2026
5
5555555
Your communication and willingness to assist as quick as possible was a huge help.
Michael
San Antonio
TX
Date:
10/20/2026

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers