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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
we have worked with Derek numerous times. He communicates effectively through the entire process and always provides very good advice!!!
Tracey
Saint Helena Island
SC
Date:
8/9/2026
5
5555555
Krystal was AWESOME!!! She answered my many questions and walked me through the home buying process! I appreciate her so much! When my aunt & uncle are ready to buy a new home, I will definitely be recommending Krystal to them!
Kathie
Fort Wayne
IN
Date:
8/9/2026
5
5555555
Steve and his team are great to work with and made themselves available around the clock to help us with the loan process. As first-time homebuyers we really needed and appreciated his expertise.
Claire
Washington
DC
Date:
8/9/2026
5
5555555
Sergio and his team were always diligent throughout the process of helping us obtain our home loan. They were consistenly on top of sending us the correct documents to be signed and communicated with us everyday. Sergio is very Knowledgeable, professional, and efficient. He clearly explained complicated real estate and home loan terminology in a way that was easy for us to understand. He also took the time to explain the different loan scenarios and helped us choose the option that best suited our needs. We truly appreciated his expertise and dedication throughout the entire process.
Aldemar
San Leandro
CA
Date:
8/9/2026
5
5555555
Fast, efficient, and ultimatley we closed on our house!
Katherine
Palisade
CO
Date:
8/9/2026
5
5555555
From start to finish my customer experience was amazing! Rob and the Fairway team promptly processed my loan request and met my closing deadline.
Kathy
Sanford
NC
Date:
8/9/2026
5
5555555
Carlie never made me feel rushed. She answered every question with patience and professional knowledge. i could not have asked for a better first homebuying experience.
Claire
Williston
FL
Date:
8/9/2026
5
5555555
Bill didn't give up on finding a mortgage product that fit my situation.
Tamara
Indianapolis
IN
Date:
8/9/2026
5
5555555
Micheal and his team made every effort to make sure we closed
Kathleen
Sebastian
FL
Date:
8/9/2026
5
5555555
Krystal explained everything so well and always took my phone calls and answered any questions I had. Couldn't have asked for anyone better
Isaac
Ossian
IN
Date:
8/9/2026
5
5555555
Smooth process and Debbie always kept me updated on everything!
Caitlyn
El Mirage
AZ
Date:
8/9/2026
5
5555555
It was the fastest and easiest loan process we have ever done.
Amy
Monroe
GA
Date:
8/9/2026
5
5555555
Expertise , knowledge , professionalism , and attention from Kelly
William
Ladson
SC
Date:
8/9/2026
5
5555555
Second time working with Hayden and he is truly amazing ! He is super responsive and answers all of our questions. Honestly makes the home buying process so much easier when you have someone that fully has your back.
Arianna
Granbury
TX
Date:
8/9/2026
5
5555555
Communication was swift and I appreciated all of the additional concierge services offered.
Keaura
Pinson
AL
Date:
8/9/2026
5
5555555
Personable, relatable, honest, thorough
Jacob
Pasadena
MD
Date:
8/9/2026
5
5555555
Great communication and we got the lowest rate out of everyone we got a quote from
Skyler
Lakeland
FL
Date:
8/9/2026
5
5555555
I was a novice when I started this loan and Ryan led me step by step to make it happen. Ryan and Nicole were very generous with their time.
Eric
Kansas City
KS
Date:
8/9/2026
5
5555555
Keeps it simple and direct. He was either accessible or he let us know when he would get back to us with information. Never felt that we were asking too much or silly questions. We will always recommend Bryan K.
Blake
Woodbury
MN
Date:
8/9/2026
5
5555555
Moved quickly and got it done
Cheryl
Mooresville
IN
Date:
8/9/2026
5
5555555
everything was Explained in a way that made it easy to follow and understand.
Alexandro
Raytown
MO
Date:
8/9/2026
5
5555555
Phil is the best at making sure all my questions and scenarios are answered every step
Daniel
State College
PA
Date:
8/9/2026
5
5555555
Your flexibility throughout the entire process made everything feel smooth and stress-free. From the paperwork to scheduling and clearly explaining what to expect at each stage, you made the experience easy to navigate. Communication was clear, concise, and straightforward, and you took the time to make sure each step was understandable. I especially appreciated knowing what was coming next and what was needed from me, which made the entire process feel organized, efficient, and well managed.
Vandall
Indianapolis
IN
Date:
8/9/2026
5
5555555
How fast ever got put together for close
Andrew
Enumclaw
WA
Date:
8/9/2026
5
5555555
We had an excellent experience working with Mr. Coggins and his team. Communication was outstanding from start to finish, and they were always responsive, helpful, and available whenever we had questions. They kept us informed throughout the process and worked diligently to make sure everything stayed on track. Their attention to detail and commitment to getting our loan closed on time made what could have been a stressful process feel smooth and manageable. We truly appreciate all of their hard work and professionalism. We highly recommend this lender and their team to anyone looking for a mortgage team they can trust!
Alexis
Salisbury
NC
Date:
8/9/2026
5
5555555
Joanna and her team are efficient, supportive, informative , and they treat you with great care as you make the most important purchase of your life, your home!
Karime
Lake Barrington
IL
Date:
8/9/2026
5
5555555
The communication process was great I knew everything that was needed every step of the way which made the process very smooth and efficient
Tina
Walnut Cove
NC
Date:
8/9/2026
5
5555555
Emily was friendly, quick to respond, and very informative.
Catherine
Finksburg
MD
Date:
8/9/2026
5
5555555
Fast responses with great communication. Made the whole process less stressful.
Brett
Saginaw
MN
Date:
8/9/2026
5
5555555
She is always available to answer my questions, explain everything clearly, and make the process easy.
Greg
Romoland
CA
Date:
8/9/2026
5
5555555
Easy and seamless steps when filling paperwork and uploading through site prompts. Gina was absolutely amazin!!! She helped me 100% of the way. She was always on call for any help and advice needed!
Gerald
Bella Vista
AR
Date:
8/9/2026
5
5555555
Kept informed every step of the way. Shawn was always available any time of the day or day of the week. Never an unanswered question. Intelligent responses. We really appreciate Shawns efforts to successfully finance our new home.
Jimmy
Sedalia
MO
Date:
8/9/2026
4
4444444
The ability to buy a house with your help.
Lenura
Blaine
MN
Date:
8/9/2026
5
5555555
Very helpful!
Gilbert
Saucier
MS
Date:
8/9/2026
5
5555555
Quick responses, worked around my schedule and found time that worked for both of us, nice
Sydney
Mechanicsburg
PA
Date:
8/9/2026
5
5555555
Everything went great and smoothly
Eder
Howell
NJ
Date:
8/9/2026
5
5555555
The process was smooth. I appreciated the prompts to keep the process moving along quickly.
Harvey
Marshfield
WI
Date:
8/9/2026
5
5555555
Chad was very professional and knowledgeable in different loans available to people. He kept me informed on what to expect next in the loan proces.
Douglas
Saint Joseph
MO
Date:
8/9/2026
5
5555555
The entire process was very simple and streamlined. Bruce and his team did a great job!
Timothy
Colorado Springs
CO
Date:
8/9/2026
5
5555555
Great communication
James
Pennsburg
PA
Date:
8/9/2026
5
5555555
This was an amazing experience and I will be recommending Steve Buckingham to any upcoming home buyer I know. He helped my husband and I as new homebuyers understand the process, was quick to answrr any questions we had, and was overall a joy to work with.
Penelope
Dewey
AZ
Date:
8/9/2026
5
5555555
The entire process was absolutely amazing. Jacob cares and that shows.
Joshua
Casper
WY
Date:
8/9/2026
5
5555555
Quick responses to questions and concern. Communication made the process simple and didn't run into any walls during the process.
Matthew
Finksburg
MD
Date:
8/9/2026
5
5555555
The constant communication during the process.
Ronald
Westminster
MD
Date:
8/9/2026
5
5555555
Professional and knowledgeable staff make this an easy
Nicholas
Walker
LA
Date:
8/9/2026
5
5555555
Kim was very attentive,assertive and compassionate. She made the transition feel smooth not stressful at all.
Danielle
Yuma
AZ
Date:
8/9/2026
5
5555555
Communications was often
Jennifer
Temple
TX
Date:
8/9/2026
5
5555555
David Kurtz was so available. He took the time to answer any questions I had and really looked out for me throughout the entire process. He's a true professional and overall good guy!
Christine
Glen Spey
NY
Date:
8/9/2026
5
5555555
Its was great information To rob we were selling aera old house.He was able to assist
Nicholas
Fall River
MA
Date:
8/9/2026
5
5555555
As always he's very organized and on top of what is needed.
Kellie
Saint Paul
MN
Date:
8/9/2026
5
5555555
The communication we received from the Fairway Home Mortgage team was absolutely amazing. Everyone was incredibly informative and helpful, which made our experience so much easier and less stressful. We truly appreciate all the hard work and dedication the entire team put into helping our family purchase our first home!!!!!
Kasson
Abingdon
MD
Date:
8/9/2026
5
5555555
Mike went above and beyond. He was so helpful getting our dcuments where they needed to be. he was quick to respond to all of our questions and concerns and came back with all the right answers. We would never hesitate to work with Mike in the future. Mike is a really competent and thorough professional. We can not thank you enough. It has been a pleasure working you. Wishing you all the best. Mary and Jason
Jason
Rindge
NH
Date:
8/9/2026
5
5555555
Always responsive and got everything done on time!
Kyle
Cheyenne
WY
Date:
8/9/2026
5
5555555
Nick was very responsive and he always explained everything and answered any questions that I had.
Bonnie
Salado
TX
Date:
8/9/2026
5
5555555
Seamless process
Scott
Salado
TX
Date:
8/9/2026
5
5555555
Your patience and working with us
Robert
Troy
ME
Date:
8/9/2026
5
5555555
Hard to imagine a better person to work with than Kevin. He is a a true expert in his craft, used that expertise to help us get the financing we needed to get the house we wanted, and shared his broader market knowledge as well which helped us act more calmly and strategically during the deal. He is available close to 24/7 as well which was so appreciated. We can't speak highly enough about him!
Joseph
Princeton
NJ
Date:
8/9/2026
5
5555555
Great communication and easy process
Michael
Hartland
ME
Date:
8/9/2026
5
5555555
Cole not only prrovided exceptional service and competitive rates, he took the time to educate and make sure we understood every step of the process and the financial impact of the decisions we were making with our home purchase. He was wonderful to work with!
Heidi
Lake Elmo
MN
Date:
8/9/2026
5
5555555
Fairway Home Mortgage is the best! This was a great experience.
Jynell
Pennsburg
PA
Date:
8/9/2026
5
5555555
Very transparent and good communication as well as taking the time to explain what's going on to help inform us throu the whole process
Carter
Dewey
AZ
Date:
8/9/2026
5
5555555
did d disregard the Ann Lee was able to take papers to be scanned instead of trying to email them
Julia
Palmyra
PA
Date:
8/9/2026
5
5555555
Lorna was amazing and made my process easy as a first time buyer ! I will be recommending her to all of my friends !!
Katie
Little Rock
AR
Date:
8/9/2026
5
5555555
Teresa is so kind! Being first time homebuyers, we had so many questions and were confused about a lot of things. she never made us feel dumb and always took the time to answer our million wuestions and explain things thoroughly. Her communication is unmatched. I truly felt like I was working with family throughout this process!
Kendall
Pascagoula
MS
Date:
8/9/2026
5
5555555
Crystal provided explanations of things that I did not understand. She was only a phone call away if I had any questions and always answered them promptly. Crystal made this part of home buying very easy while making sure I was well informed.
Laura
Temple
TX
Date:
8/9/2026
5
5555555
You were fast on the ball, kept me informed, and made the whole process easy.
Carla
Ashland
VA
Date:
8/9/2026
5
5555555
Sean is the best
Hong
Bellingham
MA
Date:
8/9/2026
5
5555555
Helped switch lenders quickly prior to closing
Chelsey
Vanceboro
NC
Date:
8/9/2026
5
5555555
The kind, invested treatment Autumn gave us. Never feeling rushed and genuinely cared about our concerns and questions.
Penny
Corryton
TN
Date:
8/9/2026
5
5555555
Great communication! Michael went above and beyond to make our experience great. He was very quick to respond to all of our questions and explained the process so we understood next steps.
Mary Ann
Tyngsboro
MA
Date:
8/9/2026
5
5555555
Good communication, easy to work with
Patricia
Westfield
IN
Date:
8/9/2026
5
5555555
Tyler mad it great
Rui
Swansea
MA
Date:
8/9/2026
5
5555555
I dont check my email since ive I've retired. Steve sent out text alerts advising that something important needed attention.
Kathleen
Louisville
KY
Date:
8/9/2026
5
5555555
The experience was great because the entire process was smooth and well organized. Our lender was very responsive, professional, and always willing to answer our questions and explain each step clearly. We felt supported and informed throughout the home-buying process, which made everything much less stressful. We truly appreciate all the help and guidance we received.
Ronald
Louisville
KY
Date:
8/9/2026
5
5555555
Randy is so responsive and helpful throughout the entire process. he truly cares about what he does and the people he works with!
Courtney
Bismarck
ND
Date:
8/9/2026
5
5555555
i had no doubt that Ted was by my side from start to finish. He went out of his way to make sure I understood every step of the process, and talked me down when the stress was intense.
Lisa
Tacoma
WA
Date:
8/9/2026
5
5555555
Made the process super easy and explained what to expect in the loan processing.
Robert
Sahuarita
AZ
Date:
8/9/2026
5
5555555
Troy made us feel like our closing and home loan was the only project he had. He continued to know every detail about our closing and had explored all avenues to ensure the best rate for us. Thank you Troy!
David
Buckeye
AZ
Date:
8/9/2026
5
5555555
Troy is a life saver, made things easy, educated us at every step and felt cared for. 10/10
Mark
Sioux Falls
SD
Date:
8/9/2026
5
5555555
Super informative, understanding to my endless questions. Easy to talk to and made the whole process feel effortles.
Stephanie
Kingwood
TX
Date:
8/9/2026
5
5555555
Attentive with great communication!
Martin
Westbrook
CT
Date:
8/9/2026
5
5555555
Constant communication and had answers to every question we asked
Jaren
Newnan
GA
Date:
8/9/2026
5
5555555
A Painless process through and through. great communication overall a great expierence.
Juan
Cheyenne
WY
Date:
8/9/2026
5
5555555
Always responded to our needs very quickly.
Christine
Vail
AZ
Date:
8/9/2026
5
5555555
Very easy to work with and extremely responsive.
Kristina
Lawndale
CA
Date:
8/9/2026
5
5555555
kept us informed and answered questions
David
Arlington
WA
Date:
8/9/2026
5
5555555
Brad made it GREAT. Brad took the time to explain and make sure I completely understood everything.
Angela
Winston Salem
NC
Date:
8/9/2026
5
5555555
Everything on the process was perfect
Jose Adelmo
Manchester
NH
Date:
8/9/2026
5
5555555
The communication from the team was nothing short of outstanding. The friendliest people that have helped a first time home owner get through the process of buying a home made it a breeze and was an absolute blast working with everyone involved!
Cayle
Little Chute
WI
Date:
8/9/2026
5
5555555
Will was knowledgeable and responsive! This is the second time we've used Will when purchasing a home and we always recommend him to everyone that asks.
Natalie
Franklin
IN
Date:
8/9/2026
5
5555555
guys may be experience a little less stressful there was good communication and you had our back through all of it overall an amazing experience
Maggie
Gold Bar
WA
Date:
8/9/2026
5
5555555
Dawn was honestly such a pleasure! Very informative, excellent communication and overall very pleasant.
Laura
Palm Harbor
FL
Date:
8/9/2026
5
5555555
I should have paid more down and shown the $1000 from the sellers. Your underwriter might have looked at all the pages that showed my name instead of asking for it again. Those problems were mainly my fault. You were very patient with my "days off to cry" and days off because I just felt bad.
Lorraine
Saginaw
TX
Date:
8/9/2026
5
5555555
Extremely helpful and knowledgeable. Was always willing to help and was very accommodating to my schedule.
Steven
Tempe
AZ
Date:
8/8/2026
5
5555555
Good service
William
Conover
NC
Date:
8/8/2026
5
5555555
There was clear communication throughout and I was able to ask all the questions I needed!
Daniel
Shawnee
KS
Date:
8/8/2026
5
5555555
As first time home buyers we had no idea what we were in for when we fell in love with a fixer upper built in 1900. Originally, we planned to use another lender, but due to the extent of repairs required, they were unable to move forward with us (honestly a blessing in disguise!) We were recommended Neuner Lending and are eternally grateful for the team and their expertise! The sellers turned the last few months into a logistical nightmare, but Heather continuously fought for us. She went above and beyond to ensure that we were taken care of! There were difficulties basically every step of the way, but Heather and her team handled each issue with grace. They were professional, but also incredibly kind and caring. We never felt unsure of our status or our place in the process, which was so valuable and kept our stress to a minimum. I truly believe we would not have been able to purchase this house without Heather and her team. We are SO grateful for everything they did for us and will recommend them to anyone looking to purchase a home!!
Mary
Greenfield
IN
Date:
8/8/2026
5
5555555
Justin and his team were extremely responsive and helpful!
Shayna
Raynham
MA
Date:
8/8/2026
5
5555555
Matching interest that our current home lender provided to keep our business
Leandro
Spotsylvania
VA
Date:
8/8/2026
5
5555555
She is helpful, polite and integrity. good in work good policy for customer.
Naresh
Clairton
PA
Date:
8/8/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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