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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Tyrell was kind, effient as she helped me gather all my paperwor. Fastest close ever.
Barbara
Redmond
OR
Date:
8/14/2026
5
5555555
Nathan's customer service and response time is amazing. Always there to help with any questions I have, very smooth loan process!
Joshua
Little Rock
AR
Date:
8/14/2026
5
5555555
Kelly always makes us feel like she is just as invested in our future as we are. Her attentiveness to detail is unparalleled. She is a highly motivated results driven professional and we always know we are getting the absolute best partnership possible when setting up our mortgage loan. she goes above and beyond answering any questions we have no matter what time of day we inquire. Kelly, we cherish our relationship in business and in life
Derik
Topeka
KS
Date:
8/14/2026
5
5555555
Super informative and prompt. Very personable and profesional. Easy to understand and work with
Page
Deland
FL
Date:
8/14/2026
5
5555555
Haley was great!
Brooke
Las Vegas
NV
Date:
8/14/2026
5
5555555
Excellent communication throughout the process of purchasing our home
Kelli
Liberty Hill
TX
Date:
8/14/2026
5
5555555
Denise Maroldy made my experience great for a First time home buyer. She answered all my questions gave me advice gave information clear for me to understand. You can tell she likes what she do and good at what she do. I will refer anybody i know that is trying to purchase a home to Mrs. Denise Mardoly. I would like to thank her for helping me get into my new home....
Nadia
Rural Hall
NC
Date:
8/14/2026
5
5555555
Easy and professional. Made everything understandable and helpful
Daniel
Council Bluffs
IA
Date:
8/14/2026
5
5555555
This was my first home buying experience and it went so well!
Kristen
Columbia
IL
Date:
8/14/2026
5
5555555
Outstanding customer service. Very responsive to our needs
Mark
Streetsboro
OH
Date:
8/14/2026
5
5555555
Clear communication and support through the entire process
Elyse
Barrington
IL
Date:
8/14/2026
5
5555555
Loved using the portal to both send and receive documents.
Patricia
Harbeson
DE
Date:
8/14/2026
5
5555555
Joel is the best!
Brandon
Prior Lake
MN
Date:
8/14/2026
5
5555555
Shannon and her team were incredibly helpful, knowledgeable, and informative throughout the entire process. They guided us every step of the way, answered all of our questions, and made the home-buying process feel much easier and less stressful. We truly appreciated their support and had a great experience working with them!
Elizabeth
Temple
TX
Date:
8/14/2026
5
5555555
was able to take a lot of the stress off my plate when it came to this process. Her team was extraordinary in communication. this was the easiest process of my ho buying journey and the best mortgage loan process. I've gone through in three home purchases. She represents Christ in every way.
Dylon
Loudon
TN
Date:
8/14/2026
4
4444444
Daniel and the online system made things easy
Stephen
Grand Junction
CO
Date:
8/14/2026
5
5555555
Jimmy was amazing. He went above and beyond. Thank you to Jimmy and the rest of the tea m
Dustin
Lillian
AL
Date:
8/14/2026
4
4444444
Jason was very good doing his part however the total process took 4-1/2 months to complete and the builder was ready much earlier.
James
Pembroke
GA
Date:
8/14/2026
5
5555555
Tracey was extremely helpful and kind she worked hard to get us into our first home. 10/10.
Aidan
Watauga
TX
Date:
8/14/2026
5
5555555
She was absolutely amazin! She was always available for us. We will never use anyone different!!!
Fredrick
Wichita
KS
Date:
8/14/2026
5
5555555
The entire team is very communicative and had my best interest in mind. They made it easy and painless.
Michael
Argyle
TX
Date:
8/14/2026
5
5555555
Christine was absolutely amazing to work with! From the very beginning, she kept an open line of communication and made sure we always knew exactly where we stood throughout the lending process. She was incredibly responsive, patient with all of our questions, and truly went out of her way to help us every step of the way. Buying a home long distance can be stressful, but Christine made the entire process feel smooth and manageable. She worked around the challenges of us being out of the area and consistently went above and beyond to make sure everything stayed on track. We genuinely felt like she cared about our family and getting us into our new home, not just closing a loan. We couldn’t have asked for a better lender or experience. If you’re looking for someone who is professional, dependable, communicative, and truly willing to go the extra mile, we highly recommend Christine! 5 stars all the way!
Chad
Fruita
CO
Date:
8/14/2026
5
5555555
Cole was on top of everything! GREAT communication. Explained everything EXTREMELY well. especially for us being first time home buyers. I would recommend him to everyone!
Mariah
Columbus
MN
Date:
8/14/2026
5
5555555
Christine has been absolutely amazing throughout our entire home buying journey! She was so attentive, incredibly responsive, and always went above and beyond for us. She even met us at an open house showing, which really showed us how dedicated she was from the very beginning. What started as a realtor-client relationship has truly turned into something more Christine has become like family to us. We are so grateful for her support, kindness, and everything she did to make this experience so special. We couldn’t recommend her enough! ❤️
Vivian
Fruita
CO
Date:
8/14/2026
5
5555555
Jessica was always on board and on standby for us in any time of need or concerns we appreciate all of her insight and knowlege for helping us get our home
Hailey
Florence
MS
Date:
8/14/2026
5
5555555
Mark was very thorough in explaining answers to all of my many questions. He was easy to work with, and he was quick to respond especially with any urgent matter
Emily
Reston
VA
Date:
8/14/2026
5
5555555
Very smooth process & facilitated a quick closing.
Janean
Sugar Land
TX
Date:
8/14/2026
5
5555555
Easy to reach, always available, knowledgeable.
Carrie
Temple
TX
Date:
8/14/2026
5
5555555
Prompt responses, excellent advocacy and guidance
Jaimie
Cougar
WA
Date:
8/14/2026
5
5555555
The communication was excellent
Jessica
Grand Junction
CO
Date:
8/14/2026
5
5555555
garett was incredible, gave us best rate, explained things much better than the other brokers we looked into and helped us every step of the way. Really good advisor. Highly recommend.
Rachel
Brookline
MA
Date:
8/14/2026
5
5555555
Promptness and ethics are "EXCELLENT". Thank you so much, you made are lives easier.
Virginia
Glendora
CA
Date:
8/14/2026
4
4444444
How fast the process moved especially when the house was on reverse mortgag. We appreciate your quick responses and help available at many times of the day and weekends.
Tyler
Round Rock
TX
Date:
8/14/2026
5
5555555
Aaron and his team made the process of financing and closing on our first home seamless and overall positive. You are truly in great hands with this team!
Holly
Saint Louis
MO
Date:
8/14/2026
5
5555555
Great communication and clear process
Stefan
Barrington
IL
Date:
8/14/2026
5
5555555
Frank kept me in the loop every step of the way. He answered any questions I had and was available anytime I needed to chat!
Valery
Wilson
NC
Date:
8/14/2026
5
5555555
Dolly is the best, always there when we had questions on tge process.
Miranda
Salem
OR
Date:
8/14/2026
5
5555555
My wife and I have worked with Jerry Spence and his team multiple times over the years; the support , the knowledge of the work to be done, the speed at which everything is completed are all amazing, but more importantly- the care and human touch that is provided- are unmatched.
Vincent
Pitman
NJ
Date:
8/14/2026
5
5555555
was informed every step of the way! This was my first purchase of a home so instead of being overwhelming it was like you held my hand through it and I really appreciate that! I felt safe and confident in every step.
Jennifer
Green
OH
Date:
8/14/2026
5
5555555
Fast responses and easy online process! Cindy is amazing.
Shane
Kearney
MO
Date:
8/14/2026
5
5555555
Diane was great. The entire experience went smoothly and questions were never left unanswere. so happy 😀 woth with the service provide.
Jesenia
Plant City
FL
Date:
8/14/2026
5
5555555
I felt like Lucy was always in my corner! Personable kind, forgiving and knowledgeable!
Tanya
Streetsboro
OH
Date:
8/14/2026
5
5555555
Perfect customer service
Paul
Tucson
AZ
Date:
8/14/2026
5
5555555
The communication throughout the process
Dylan
Salisbury
NC
Date:
8/14/2026
5
5555555
Carlee was great at communication. I quickly trusted her to follow up and respond to anything I sent her. She stayed on top of everything. And she is super friendly! Ultimately she got it done and made it happen with my unique constraint. Thanks!
Travis
Centerville
UT
Date:
8/14/2026
5
5555555
From start to finish, made the entire process, easy to follow and seamless
Allison
Belton
MO
Date:
8/14/2026
5
5555555
Able to get creative and find a way to make it work
Troy
Eustace
TX
Date:
8/14/2026
5
5555555
Mike was responsive, thorough, and patient in helping me navigate the entire process.
Zachary
Madison
WI
Date:
8/14/2026
5
5555555
From application to closing, our process was smooth and quick!
Skylar
Minot
ND
Date:
8/14/2026
5
5555555
He communicated with us immediately. He kept in contact and updated us regularely on the status of our loan. Closing went smoothly. We are glad that this is all behind us and we thank him for his part in this purchase.
Mark
Westwood
KS
Date:
8/14/2026
5
5555555
Jazz Has a sense of humor and always willing to pick up the phone and answer questions
Keith
Paris
OH
Date:
8/14/2026
5
5555555
Fast processing, excellent communication
Caleb
Ft Worth
TX
Date:
8/14/2026
5
5555555
Easy to work with , super good ast replying back and always made sure to make everything understanding
Kevin
Rockford
IL
Date:
8/14/2026
5
5555555
He was very communicative and had answers to all of our questions.
Michael
Leawood
KS
Date:
8/14/2026
5
5555555
Easy to reach and is very supportive.
Tracee
Colleyville
TX
Date:
8/14/2026
5
5555555
The communication, support, and explanation of how the process works was top notch. As someone who hasn't been through this before, I couldn't have been in better hands. Thank you!
Erin
Phoenix
AZ
Date:
8/14/2026
4
4444444
Buying a home can be an overwhelming process, but your clear guidance, quick responsiveness, and attention to detail made us feel confident every step of the way. We are so grateful for your dedication to making this dream a reality.The whole process went smoother than we ever could have hoped for. Thank you, Lisa, for your professionalism, guidance, and dedication to helping us get into our new home!
Carena
Coconut Creek
FL
Date:
8/14/2026
5
5555555
Pam made sure the process was super smooth. We were in our house earlier than we expected… My grandfather is absolutely pleased with his new home!
Gary
Dothan
AL
Date:
8/14/2026
5
5555555
Personal care and quick response time
Joseph
Boynton Beach
FL
Date:
8/14/2026
5
5555555
Morgan was very easy to talk to and answered any questions I had right away. She made the process stress free
Joshua
Lisbon
WI
Date:
8/14/2026
5
5555555
Personal Servuce and excellent communication
Keith
Shreveport
LA
Date:
8/14/2026
5
5555555
We appreciated the responsiveness and quick answers to our questions . Barry knew we were on a time crunch so we could put in an offer and went above and beyond to check in with everyone involved and make sure we had all our information submitted. We were delighted to close earlier in the day than expected due to Barry's initiative getting everything possible submitted on time. Throughout the process we felt supported and that he was part ofnour of our team
Emily
Kirkland
WA
Date:
8/14/2026
5
5555555
Kelley and her team went above and beyond to make this happen!
Whitney
Spring
TX
Date:
8/14/2026
5
5555555
They were patience and made sure you understood each steps
Tyrone
Frederick
MD
Date:
8/14/2026
5
5555555
Brittany was very supportive and informative awnser all of our uestions and made the process so smooth. We appricated all the timely update throughout the process.
Jasmine
Riverton
WY
Date:
8/14/2026
5
5555555
Garett helped make a stressful experience - buying and financing a house - as streamlined as it could be. He was reliably accessible and available for all questions. He was reassuring and supportive throughout. Garett clearly explained documents , and when you are dealing with such big numbers and your life savings, that's essential. He also worked well with and consistently communicated with our realtor, which made things even smoother! Thank you.
Lillian
Hopkinton
NH
Date:
8/14/2026
5
5555555
We have worked with Meggan in the past and have always had a great experience. Meggan is professional, knowledgeable, communicates well , is very responsive and has her client's best interests in mind. We would work with Meggan again.
Glenn
East Falmouth
MA
Date:
8/14/2026
5
5555555
Sara and her Team unfailingly courteous, reliable and responsive. Sara is patient with questions and can be relied on for accurate advice and guidance. I have complete confidence and trust in her which makes a sometimes stressful process so much easie.
Kristi
Phoenix
AZ
Date:
8/14/2026
5
5555555
Good communication with customers at all the times.
Victor
Worcester
MA
Date:
8/14/2026
5
5555555
Nick was great to work with throughout my home-buying process. He was always prompt, answered my questions in a way that was easy to understand, and made it simple to keep track of where things stood. I actually changed real estate agents partway through the process, but I chose to keep Nick as my lending officer because I was so happy with the quality of his work. I would absolutely recommend him to friends or family looking to buy a home.
Cody
Pflugerville
TX
Date:
8/14/2026
5
5555555
I appreciated Mike's patience as I was learning the loan process with no former knowledge. Helping me understand in bite sized chunks while also providing guidance proved to be pivotal in me moving forward towards a purchase.
Tristan
Robbinsdale
MN
Date:
8/14/2026
5
5555555
By helping us to make the whole process move nicely and fast. They take their time helping out when you are not sure what to do .
Kamsath
Harrisburg
PA
Date:
8/14/2026
5
5555555
Easy and pleasant to work with
Courtney
Saint Paul
MN
Date:
8/14/2026
5
5555555
The dedication and willingness to help even beyond what was expected of you was amazin!
Kaylee
Belton
TX
Date:
8/14/2026
5
5555555
Brooklynn was absolutely amazing to work with! She made sure we had a smooth & easy process and explained every step of the way and always kept us up to date with what was going on. She is wonderful!
Saige
Saint Joseph
MO
Date:
8/14/2026
5
5555555
Dawn was very professional, responsive and answered every and all questions and concerns we had.
Joshua
Palm Harbor
FL
Date:
8/14/2026
5
5555555
Everything this whole experience was great
Aurora
Lakewood
CO
Date:
8/14/2026
5
5555555
The communication was perfect Lisa was able to answer all my question. at no point she made me felt like I was getting ignored. I would recommend her to friends and family.
Kevon
Coconut Creek
FL
Date:
8/14/2026
5
5555555
Crystal was on top of the entire process and communicated promptly every time .
Richard
Salado
TX
Date:
8/14/2026
5
5555555
Documents were giving in a timely manner. The class for loans was so helpful. You answered any questions we had.
Amber
Vancouver
WA
Date:
8/14/2026
5
5555555
Val went above and beyond for me throughout the entire process. She made sure I was absolutely informed on everything I was signing and never failed to return a message or call promptly. I have had a more painful time going to pick up a grocery order than I ever did working with Val. 10/10 all the way down. I would t go anywhere else
Cadence
La Marque
TX
Date:
8/14/2026
4
4444444
Getting everything done by closing date
Hagan
Plant City
FL
Date:
8/14/2026
5
5555555
Second time using Dave as my mortgage broker, and he is an absolute gem! ❤️ Responsiveness is my #1 thing, and Dave was always there when I needed him. He made the entire process as smooth and stress-free as possible. I highly recommend him to anyone looking for a mortgage broker! 🏡🔑
Kimberly
Putnam Valley
NY
Date:
8/14/2026
5
5555555
Kimberly was very on top of making sure that I knew what was required, and took a lot of the headache of the process out of it for me. I was very appreciative with how attentive she was to our deadlines, even though sometimes I seemed like I wasn't.
Hayden
Topeka
KS
Date:
8/14/2026
5
5555555
Your tream, the responsiveness, attention to detail, full support throughout the process.
Brendan
Grove
OK
Date:
8/14/2026
5
5555555
Bill helped us explore various options, dealt well with a dual household situation and was responsive to every need.
Derek
Indianapolis
IN
Date:
8/14/2026
4
4444444
The time it took to complete this transaction. Way too long.
Elizabeth
Pembroke
GA
Date:
8/14/2026
4
4444444
Kathleen has been very patient kind and helpful. She has broken everything down in detail. Make sure I understood everything before signing. Not only would I use Kathleen again I would most definitely recommend her. She has definitely made this transition for myself and Family a lot easier. Thank you
Lorraine
Dighton
MA
Date:
8/14/2026
5
5555555
Always picked up our call or answered our text, even at odd hours, to help us get our offer in and great experience with the loan once we found the right house. Have used before and will use again.
Amanda
Norfolk
VA
Date:
8/14/2026
5
5555555
From start to finish, Dana communicated with us and made sure we were comfortable every step of the way. We had alotttt of questions and she always made us feel reassured . I would definitely recommend Dana's expertise to friends and family,
Caroline
Lynwood
CA
Date:
8/14/2026
5
5555555
Bettina was extremely helpful and encouraging throughout the whole process.
Michael
Garland
ME
Date:
8/14/2026
5
5555555
very honest , trustworthy and response so fast .
Brandon
Bessemer
AL
Date:
8/14/2026
5
5555555
DJ was very informative and on top of everything. Took the time to explain all the important details.
Cole
Prescott Valley
AZ
Date:
8/14/2026
5
5555555
They quickly engaged in this process and we felt like we barely had to lift a finger. They handled everything accurately with no hesitations and they seemed happy in doing so. Thank you all again!
Kaitlin
Donalds
SC
Date:
8/14/2026
5
5555555
Ease of process. Prompt response to questions
William
Zumbrota
MN
Date:
8/14/2026
5
5555555
Easy going, took the stress out of the process, 10/10
Winston
Vancouver
WA
Date:
8/14/2026
5
5555555
Personal and on top of process
Robin
Port Ludlow
WA
Date:
8/14/2026
5
5555555
Michelle and her team are responsive , not only to immediate needs , but also to immediate worries and the myriad of emotions that are present for a first time home buyer. Particularly , this single parent first time home buyer, who happens , also, to be a woman. This is an intimidating process. Michelle and her team made it , not only livable , they made it feel like something I could get through, and they even managed to make it a little bit fun.
Angel
Pueblo
CO
Date:
8/14/2026
5
5555555
Any questions we had we knew we could ask and they would be answered. Jorge always answered in a timely manner and we appreciate everything he did for us.
Renee
Dardanelle
AR
Date:
8/14/2026
5
5555555
Brad makes the experience seemless, his communication is unmatched, he lays out all options, provides excellent service.
Megan
Prior Lake
MN
Date:
8/14/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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