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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

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Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Michela is very knowledgeable in her field and helped us get the best product for us. She is honest and kind and we trust her. Will continue to count on her for our future needs.
Matthew
Oceanside
CA
Date:
4/1/2026
5
5555555
Stephanie was very responsive and able to answer all of our questions and help us navigate our first home buying expirence despite our somewhat unique situation.
Patrick
Hudson
NH
Date:
4/1/2026
5
5555555
Josh Frias and his team made the refinancing process very simple. Josh and his team made sure we met the deadline we set. This was my fouth time using Josh it was a great experence every time.
Thomas J
Lawrence
MA
Date:
4/1/2026
5
5555555
Kim and the entire team were a pleasure to work with and made the home buying process feel seamless. Communication was clear every step of the way, and there were no surprises. Everything went exactly as planned. We couldn’t have asked for a smoother experience and would highly recommend them.
Andrew Charles
Baltimore
MD
Date:
4/1/2026
5
5555555
Friendly, promp, informative... excellent service. 10/10. we appreciate you and the whole team.
Justin L
Portland
OR
Date:
4/1/2026
5
5555555
Kelli communicated with us very well throughout the process making sure we knew exactly what to expect.
Jane Pearson
Deatsville
AL
Date:
4/1/2026
4
4444444
when discussed Tyler decreased the cost of points
Mary Jane
Asbury Park
NJ
Date:
4/1/2026
5
5555555
Your entire team was amazing and easy to work with! You guys took the time to actually help me understand aspects of the process and it was greatly appreciated! Nothing but good things to say. Thank you all for your efforts and help!
Shane
Indianapolis
IN
Date:
4/1/2026
5
5555555
Anita the best
Maria
Kansas City
MO
Date:
4/1/2026
5
5555555
plesant to work with and getting things done fast thank you
David L
Mcminnville
OR
Date:
4/1/2026
5
5555555
Steve always goes above and beyond for us! He's very knowledgeable, helpful and gives his honest opinion. We've never felt pressured to make a decision and grateful for Steve's assistance!
Ryan
Chula Vista
CA
Date:
4/1/2026
5
5555555
Every step was super simple and any questions I had about the process were explained 100%
Aaron Brodie
Quitman
GA
Date:
4/1/2026
5
5555555
Ease of communication
Aaron
Waterloo
IL
Date:
4/1/2026
5
5555555
Bill was always available to help in any way. He is responsive and very knowledgeable.
Albert L
Bonanza
OR
Date:
4/1/2026
5
5555555
Great communication, great assitance and an overall great experience.
Danielle Terese
Rancho Cucamonga
CA
Date:
4/1/2026
5
5555555
David is amazing 👏 He walked me thru every step and made me believe in humanity a little but more. Truly thank you
Seana
Broken Arrow
OK
Date:
4/1/2026
5
5555555
He also keep me updated, telling me what need right away and the steps that are needed for the next one. He was so friendly and patient.
Jacklin
Rochester
MN
Date:
4/1/2026
5
5555555
I appreciate the pesonal personal level in which my loan was handled and the quick responses and follow-up. Would highly recommend Michael and his team.
Juett S.
Ooltewah
TN
Date:
4/1/2026
5
5555555
Zach made the entire process easy and stress-free. He worked on our behalf and gave us great advice.
John Joseph
Windham
NH
Date:
4/1/2026
5
5555555
Great communication, always answered in a timely fashion!
Vienna Tula
Longmont
CO
Date:
4/1/2026
5
5555555
Kevin's professionalism and timely responses.
Anna Iozzo
Alpharetta
GA
Date:
4/1/2026
5
5555555
Chelsea's communication and help over the months has been a HUGE help in us getting a house i I cannot reccomend her enough!
Taylor
Cedartown
GA
Date:
4/1/2026
5
5555555
I had a great experience working with David! David worked tirelessly to make my deal go through. He went above and beyond to make sure that I understood the process and was always available to answer questions. He was positive and upbeat throughout the whole process.
Jessica
Dundalk
MD
Date:
4/1/2026
5
5555555
Working with Erik was always easy. He made us feel comfortable about our options and reassured with our plans. I felt like I could trust him to do what was in our best interest, and he always explained things very clearly along the way.
Timothy
Plattsmouth
NE
Date:
4/1/2026
5
5555555
Consistent communication and clarity throughout the process with a touch of humility
Leana L
Houston
TX
Date:
4/1/2026
5
5555555
The experience and knowledge was incredible . extremely professional
Anthony H
Houston
TX
Date:
4/1/2026
5
5555555
Great communication, easy process
Ramiro Vander
Texarkana
TX
Date:
4/1/2026
5
5555555
Very helpful and explained everything very clearly
Bryson
Clifton
CO
Date:
4/1/2026
5
5555555
We’ve worked with Sheri and her team before, and once again they made what could have been a stressful process feel incredibly smooth and easy from start to finish. Everyone was so responsive, patient, and professional. They took the time to answer all of our questions and made sure we felt comfortable and informed every step of the way. Their attention to detail and clear communication really stood out. We truly felt supported throughout the entire process and are so grateful for how seamless they made everything.
Sarah E
Northridge
CA
Date:
4/1/2026
5
5555555
They were very helpful
Christopher
Crawfordsville
IN
Date:
4/1/2026
5
5555555
Sheryl was easy to get a hold of when needed. Sheryl explained everything and kept us update every step of the way. Every step of the way she was professional, she is also very personable and friendly. At one point in the startup procedures a friend of mine had mentioned his mortgage company to try. My wife and I quickly dismissed the idea secondary to Sheryl's kind genuine and professional approach. Not to mention she seemed to hit the ground running. I could go on about how amazing she is but the "Characters Remaining" shows that I only have 4441 characters remaining. I hope she knows how wonderful my wife and I believe she is.
Scott
Llano
TX
Date:
4/1/2026
5
5555555
Everything was done ahead of time and flawless.
Nicole
Sahuarita
AZ
Date:
4/1/2026
5
5555555
The smooth transaction and transparency. I really appreciated the follow up and just the simple non pressure experience. Will use him as my primary loan officer going forward for any other refinances. Just a great experience overal from start to finish.
John Tualau
Winston Salem
NC
Date:
4/1/2026
5
5555555
Explained everything simply. Was available any time any day of the week. was my first time buying a home and was super easy with yall. I was gifted a gift card as well!
Bennett Hooper
Leeds
AL
Date:
4/1/2026
5
5555555
We are greatful for the opportunity to work with Mary. She provided extensive service and support throughout the home buying process. We couldn't have chosen a better person. Even though the process lasted over the course of 2 years, she never gave up on us.
Lamarcus Derrell
Hogansville
GA
Date:
4/1/2026
5
5555555
Mark explained everything very clear. He was always accessible and answered questions quickly.
Martha
Woodstock
GA
Date:
4/1/2026
5
5555555
Kim is always available to answer all your questions and is great to work with!!
Courtney
Jacksonville
FL
Date:
4/1/2026
5
5555555
We came into the pre-approval process totally clueless and left feeling empowered, all thanks to Keith. He broke everything down in a way that actually made sense, helped us understand what we could truly afford, not just what we were approved for, and made the entire experience feel collaborative and stress-free. Now that we’ve officially closed on our home, I can say with full confidence that that level of support carried through every step of the process. Keith was proactive, communicative, and incredibly thorough. We always felt informed, prepared, and advocated for. Buying a home can be overwhelming, but Keith made it feel manageable and even enjoyable. These glowing reviews aren’t exaggerating. He’s the real deal, and we’re so grateful to have had him in our corner.
Marjorie P
Seattle
WA
Date:
4/1/2026
5
5555555
Clear communication, quick problem solving, customer oriented.
Mattia
Oakton
VA
Date:
4/1/2026
5
5555555
We had an excellent experience working with Michael L. He went above and beyond to help us get approved for our home, guiding us through every step of the process with patience and expertise. He was always available to answer questions and made everything feel smooth and stress-free. We truly appreciate his dedication and would highly recommend him!
Erick
Eloy
AZ
Date:
4/1/2026
5
5555555
Donna was very reassuring throughout the process. She ran multiple scenarios as my husband and I changed our minds several times regarding the direction we wanted to take with our home purchase. She was patient and never got flustered. She made this process so very easy and I am extremely thankful for her partnership and guidance.
Bethany Capron
Salado
TX
Date:
4/1/2026
5
5555555
I have to say that Sandy, Lynn and Patti are incredible. Do to the divorce the Refi was no easy task by any means. This Amazing team was with me every step of the way. All though the web portal will show you were you are in the loan process in a general since, the team all ways reached out to me to let me know where we were at in the process. I am very thankful and grateful for everyhing Sandy, Lynn and Patti did for me during this process. When I orginally purchased the house six years ago the Fairway team was with us and I reached out to the team again for this Refi. In the future if the need comes about, I will definatly be reaching out to the Fairway team of Sandi, Lynn and Patti to help me. Thank you Mike Reilly
Michael Brendan
Ormond Beach
FL
Date:
4/1/2026
5
5555555
Jessica and Tori were wonderful to work with. They made our buying of a home and the loan process great. It was a fairly fast timeline and it all went very smooth.
Daniel T
Tucson
AZ
Date:
4/1/2026
5
5555555
The process was smooth, the information was communicated clearly and prontly. All our questions and concerns were addressed patienly.
Ramon
Houston
TX
Date:
4/1/2026
5
5555555
They were personable and super easy to work with.
Ashley
Valparaiso
IN
Date:
4/1/2026
5
5555555
Communication
Dan James
Great Falls
MT
Date:
4/1/2026
5
5555555
Aaron worked so fast to get my loan pre approved and things moving forward. He answered all of my questions immediately returning my calls. Overall I was amazed at how easy he made the process!
Mark
Belleville
IL
Date:
4/1/2026
5
5555555
Overall, the constant communication during my home buying process! Mike was great andbhis team were marvelous. Big shout to Ashley McDuffie helping me square away last minute documents!
Donald Lee
Waldorf
MD
Date:
4/1/2026
5
5555555
Steve always makes the process so easy for me. I am a senior citizen so, I really appreciate all the help! Steve Answers my texts or calls right away! He is a great guy and has my trust!
Margaret Ann
Tucson
AZ
Date:
4/1/2026
5
5555555
the whole process went very smoothly and we felt very informed on our choices and what we had to do.
Natalie
Madison
WI
Date:
4/1/2026
5
5555555
April is incredibly knowledgeable and personable. She made the entire operation easy and simple even when I bombarded her with all my questions
Nicholas D
Zebulon
NC
Date:
4/1/2026
5
5555555
Always super responsive, makes everything very simple! 12/10 would continue to use in the future
Madison
Waterloo
IL
Date:
4/1/2026
5
5555555
John and his team are outstanding. We have worked with him previously and would do so again in the future. I experienced some anxieties towards the end of the process, but this was in now way a reflection on John or any team member at Fairway. Thank you for helping to make our dream a reality and your support through this process!
Michael C
Harrisonville
MO
Date:
4/1/2026
5
5555555
Fast and easy
Jacob
Topeka
KS
Date:
4/1/2026
5
5555555
Mark was always available to help answer questions on the loan and was a great coach in terms of managing my finances as well! This is my second purchase with this team but first time selling a home, and Mark and his team has been awesome throughout
Brittany
Mableton
GA
Date:
4/1/2026
5
5555555
Shannon handled everything. She made me feel super confident and less stressed
Jessica
Tallapoosa
GA
Date:
4/1/2026
5
5555555
Sam was so responsive and informative throughout this whole experience, 10 stars
Matthew J
Portland
OR
Date:
4/1/2026
5
5555555
Quick, responsive, friendly, and professional.
Chad D
Alliance
OH
Date:
4/1/2026
5
5555555
Simply Bill. He was on top of every step!
Connie M
Coupeville
WA
Date:
4/1/2026
5
5555555
First time doing a DSCR Loan he answered all my questions and would always follow up with me. Always answered my phone calls. He made the process super simple and smooth. Great customer service.
Laura
Brownsville
TX
Date:
4/1/2026
5
5555555
Josh was very proffessional and worked very hard for me
Terry
Cheyenne
WY
Date:
4/1/2026
5
5555555
We haven't needed a mortgage in 30 years. there seems to be a lot more hoops you need to jump through. Everything was explained and Jessica and Tori did an excellent job.
Robert A
Oro Valley
AZ
Date:
4/1/2026
5
5555555
Katie always keeps us informed of whats going on and where we are in the process and what needs to be done. We are first time homebuyers and has alot of patience when it comes to explaining everything to us and we greatly appriciate it!
Allan
South Elgin
IL
Date:
4/1/2026
5
5555555
I can’t recommend Jennifer enough! From start to finish, she made the entire loan process feel smooth and stress-free. Her communication was outstanding—she kept me informed at every step and always made sure I understood what was happening next. Not only was she incredibly responsive, but she also worked quickly and efficiently to move my loan from application to closing without delays. What really stood out was how she looked out for me—when interest rates started rising, she took action to protect my rate, which made a huge difference. If you’re looking for someone who is knowledgeable, proactive, and truly has your best interests in mind, Jennifer is the one you want on your team!
Paul J
Benson
AZ
Date:
4/1/2026
5
5555555
Steven was very quick to respond witb greate communication!
Jay
Hugo
MN
Date:
4/1/2026
5
5555555
Alli was easy to work with and was quick to respond to our emails.
Cameron
Date:
4/1/2026
5
5555555
Ericka was very responsive at all hours and helped us get the best deal!
Katherine Amelia
Boulder
CO
Date:
4/1/2026
5
5555555
Jeff & his team were very attentive and available. They were there every step of the way and I can't thank them enough
Clifford Lee Cabotag
North Las Vegas
NV
Date:
4/1/2026
5
5555555
Buying our first home was both exciting and nerve wracking. Thankfully we had Chris at our side every step of the way. His knowledge and experience helped us navigate each step of the process. I tend to ask questions ad nauseam because I want to understand everything. Chris and Courtney, his assistant, made themselves available when those questions arose and their responsiveness to everything was impeccable. I'm so grateful that we had them working with us and we if we buy in the future Chris will be our one and only choice without exception.
Timothy
Caldwell
ID
Date:
4/1/2026
5
5555555
She was very helpful and very responsive when we had any questions, I would reccomend Sharon to family or a friend. She made this experience of buying our first home smooth and stress free.
Amber E
Hamilton
OH
Date:
4/1/2026
5
5555555
Good good
Yaumara Y
Louisville
KY
Date:
4/1/2026
5
5555555
Sarah made things easy and was super responsive. It was great working with her.
Scott James
Waxhaw
NC
Date:
4/1/2026
5
5555555
Helpful with filling out online forms, kept us updated on progress
Joey M
Hartselle
AL
Date:
4/1/2026
5
5555555
Diann made mountains move in order to get our loan processed. She answered her texts, emails and even calls during non business times to answer questions, trouble shoot, and walk us through the process. I was a needy customer, and she delivered each time. Diann helped us through a difficult time and understood our needs. I am grateful to Diann and will always use her services for all future mortgage loans. She is an A+ and I couldn't have a higher rating to give her. Thank you Diann!
Jeffrey S
Haverhill
MA
Date:
4/1/2026
5
5555555
Kim helped walk me through each step of the way! She came up with a plan to ensure we could get qualified for the loan amount we needed. We couldn't have done it without her. She is the best!
Scott James
Monroe
NC
Date:
4/1/2026
5
5555555
Communication and ease of question asking
Marie
Cedartown
GA
Date:
4/1/2026
5
5555555
Rob was communicative, knowledgeable, and kind. He kept us informed throughout the process, patiently explained items to us and was really pleasant to work with.
Rebeca
Blaine
MN
Date:
4/1/2026
5
5555555
Tommy was quick with contacting us even in the midst of his own hectic personal and proffessional life. His communication was always clear and he was very good at breaking down any information that was confusing. Our needs changed several times throughout our home-buying journey and he as able to make it work for us every time. I can't think of a single thing to nitpick. Tommy was simply great to work with and we're very happy with the rates he was able to provide us through Fairway.
Klayton
Osceola
IN
Date:
4/1/2026
5
5555555
Justin was responsive, handled our original loan application very quickly, and was clear in his explanations during the entire process.
Daniel
Durham
NC
Date:
4/1/2026
5
5555555
The process was easier than I thought. I had constant worries but my agent was so willing to make it go smooth. Rita Herbert is just your best agent to me....no issues she could nit handle. No worries was the nicest feeling all though it can happen. It was a joyful experience...I am a happy "Home Owner" today. Thank you Fairway Mortgage and Rita's wonderful touch in making it work for me.
Penny D
Davenport
IA
Date:
4/1/2026
4
4444444
Communication and the quality for service. Denise was patient, kind, and willing to work with everything we had going on.
Sarah Jane
East Bend
NC
Date:
4/1/2026
5
5555555
Excellent communication- stayed well informed and smooth transaction
Deborah Lynn
Madera
CA
Date:
4/1/2026
4
4444444
very informative / answered all questions i had / very quick close / easy to communicate with
Jonathan David
Lisle
IL
Date:
4/1/2026
5
5555555
Mrs. Tee is definitely the Super Woman of Lenders...she lit swooped in and saved the deal!!! My family and I are so grateful for her and her team!!!!
Pedro Montez
Wilson's Mills
NC
Date:
4/1/2026
5
5555555
Awesome team to work with ! They create an atmosphere that lets home buyers feel comfortable and taken care of !
Dustin
Vail
AZ
Date:
4/1/2026
5
5555555
Everything
Elham
Scottsdale
AZ
Date:
4/1/2026
5
5555555
I’ve worked with Jim a few times and can’t recommend him enough. He is thorough, attentive, and genuinely caring. Even though he was likely working with multiple clients at the same time, he always made me feel like a top priority.
Rhondy
Gladstone
OR
Date:
4/1/2026
5
5555555
We had an excellent experience working with Andy as our home loan officer. From start to finish, he was knowledgeable, responsive, and truly had our best interests in mind. He took the time to explain every step of the process in a way that made us feel confident and informed, especially as we navigated important decisions. Andy was always available to answer our questions, no matter how small, and made what could have been a stressful process feel smooth and manageable. His professionalism, attention to detail, and dedication really stood out. We’re so grateful for his support in helping us secure our home loan and would highly recommend him to anyone looking for a trustworthy and reliable loan officer!
Francisco Javier
Tucson
AZ
Date:
4/1/2026
5
5555555
Frank was very patient with us throughout our crazy process. He made sure our best interest was top priority at all times. couldn't ask for a better experience
Theresa
Maple Shade
NJ
Date:
4/1/2026
5
5555555
Thanks for an easy transaction and the upfront research to help me choose the best refinance option for our family!
Allison
Indianapolis
IN
Date:
4/1/2026
5
5555555
Whole process is very easy and quick
Steven M.
Buckley
WA
Date:
4/1/2026
5
5555555
Quick responses, easy apps to navigate and very easy Docusigning. Every step was flawlessly executed.
Laura Sue
University Place
WA
Date:
4/1/2026
5
5555555
finishing Sorry there were too many steps over & over again
Darrin
Pacific City
OR
Date:
4/1/2026
5
5555555
Candice was extremely insightful and helpful! The process was so smooth!!
Seth
Longview
TX
Date:
4/1/2026
5
5555555
Blair was very nice to work with. Easy to contact, quick to respond, and clear and friendly to talk to.
Steve
Spicewood
TX
Date:
4/1/2026
5
5555555
Very helpful and didn't mind all my random questions during the process. Made buy a home less stressful then I thought it would be.
Stephanie
Effie
MN
Date:
4/1/2026
5
5555555
I've worked with Dean and his team on purchase and now a refi and they will always find the best way to get your deal done.
Bill
Crystal Lake
IL
Date:
4/1/2026
5
5555555
Communication was one of the best things I experienced with Fairway, from start to finish they took the time to explain everything in detail. It made the whole process so much easier! The Whole staff starting with Juan are amazing, nice and helpful! I would 10/10 recommend anyone I know to Fairway !
David Eliud
Garland
TX
Date:
4/1/2026
5
5555555
easy process
Jaqueline
Eagle Pass
TX
Date:
4/1/2026
5
5555555
From start to finish when I first purchased my home the team at Fairway were friendly, professional and transparent. I was informed at that time that they would keep an eye on interest rates and let.me know if they felt it was a good time to refinance. The interest did drop 2% and I received a call from Frank. Yes, companies are in business to make money however, when you have a mortgage companie that also looks out for you and keeps their word and provides a win win for both parties , how could not want to do business with them? Thank you Fairway, Infinite Title and all involved in my refinance transaction. If your looking for an outstanding mortgage company please use Fairway. The name actually says it all....fair way!!!
Mark Hosea
Browns Mills
NJ
Date:
4/1/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
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www.nmlsconsumeraccess.org. All Rights reserved.
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