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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Refi's are always a pain in the rear because of the process and the paperwork. The things that make it miserable, or fun and enjoyable, are the people involved. Jennifer has a great team, and with the process and paperwork (that stinks!), we had some good laughs along the way! Thanks for that!!
David D
Oro Valley
AZ
Date:
12/22/2025
5
5555555
He was always available for our questions and took his time to e each process of the buying process
Mark
Santa Fe
TX
Date:
12/22/2025
5
5555555
Phil was on top of everything. His communication was consistent and clear. He made the process very smooth.
Amber
Huntingdon
PA
Date:
12/22/2025
5
5555555
Raquel went above and beyond to help me with my loan process. She guided me and to fixing my credit and was patient with me throughout this whole process.
Ronald James
Blythe
CA
Date:
12/22/2025
5
5555555
Very efficient, patient and friendly .
William Trent
Oldsmar
FL
Date:
12/22/2025
5
5555555
Vince was absolutely a pleasure to work with . Being a first time home buyer and learning as i go , vince was the right person for me. i recommend him to any one ! Couldn't have done this with out him and his team Thank you from the bottom of my heart
Mackenzie
Saint Augustine
FL
Date:
12/22/2025
5
5555555
Will is amazing and had all paperwork done and sent in with precision.
Lindsey
Loganville
GA
Date:
12/22/2025
5
5555555
Your kmowledge and timely communication made the process for a first time home buyer as stress free as possible
Clayton
Crown Point
IN
Date:
12/22/2025
5
5555555
Tim was very communicative and very knowledgable in his field of work!
Dylan Alexander
King
NC
Date:
12/22/2025
4
4444444
To much repeated information to give
MAITE ALEJANDRA
Elmhurst
IL
Date:
12/22/2025
5
5555555
The communication and patience during the process as well as the step by step explanation through the process
Samantha
Clark
SD
Date:
12/22/2025
5
5555555
Everyone was very helpful and as patient as possible, even when I felt they wanted or needed a response as soon as possince, they would reiterate that they weren't trying to pressure us.
Angelica
Goodyear
AZ
Date:
12/22/2025
4
4444444
Very confusing. Got multiple texts and emails from way to many different people. Wish everything came from my realtor.
Diane M
Xenia
OH
Date:
12/22/2025
5
5555555
Jayson was easy to communicate with, quick to respond and always patiently explained things to me.
Micah
Longmont
CO
Date:
12/22/2025
5
5555555
Sarah is a true professional. She handled every detail with care. She communicated often and handled all issues with prompt attention. I will not hesitate to send her loans when needed and appreciate all she and her assistant, Eric, did to assist me. Thank you Sarah and Eric!!!
Jennifer L
Washington
UT
Date:
12/22/2025
5
5555555
Great communication and very knowledgeable and he made himself available to us at anytime.
Cathleen Ann
Kent
OH
Date:
12/22/2025
5
5555555
Thank you! much appreciate!
Allison
Taylor
TX
Date:
12/22/2025
5
5555555
What made this experience great was the clarity, responsiveness, and consistency throughout the entire process. Every step was explained clearly, questions were answered quickly, and I always knew exactly where things stood. Even during the most time-sensitive parts of closing, the communication stayed calm, organized, and proactive, which made a potentially stressful process feel smooth and manageable. I felt genuinely supported from start to finish.
Carter
Los Angeles
CA
Date:
12/22/2025
5
5555555
I had a lot of questions all of them were answered made this a semi easy experience
David
Lakeland
FL
Date:
12/22/2025
5
5555555
Fast response and always thorough/detailed answers
Saul
Everett
MA
Date:
12/22/2025
5
5555555
Communication, ease of process, trustworthy team, assisting me and my agent with HOA, attorneys, questions, answers, and patienc.
Danielle DiFede
Gainesville
GA
Date:
12/22/2025
5
5555555
It's never pleasant going thru the morgage process, but Jeff made our experience the best we could have asked for. Very helpful was basically on call 24/7 with any questions or help we needed. Can't say enough about him!!!!
David
Westfield
IN
Date:
12/22/2025
5
5555555
Gabe was really attentive and communicated well about all steps of the process. Very helpful for a first time home buyer.
John
Tucson
AZ
Date:
12/22/2025
5
5555555
Open, timely communication. Clear explanations of products and process. Confidence that I'm getting a good rate.
Paula
Gardnerville
NV
Date:
12/22/2025
5
5555555
Punctual communication, friendly, efficient services
Stefanie
Gardner
KS
Date:
12/22/2025
5
5555555
Great experience
Jay
Show Low
AZ
Date:
12/22/2025
5
5555555
The whole processs and availability Great experience this is the secon time
Michael
Aurora
CO
Date:
12/22/2025
5
5555555
I can’t say enough good things about Miranda Ronke-Czarnieki. She went above and beyond throughout my loan process and were always calm, clear, and incredibly knowledgeable. They made a complex process feel easy and reassuring, and I felt confident every step of the way.
Minnie
S Hamilton
MA
Date:
12/22/2025
5
5555555
Jenny was very helpful in explaining everything especially to a first time homebuyer
Drew
Bryan
TX
Date:
12/22/2025
5
5555555
Holly really took the time to make sure my wife and I understood the process of applying for a mortgage and buying a home. She explained everything in a way we both understood and was always available and willing to talk to us when we had questions along the way. Additionally, Holly was kind and personable, which made working with her a wonderful experience. We cannot thank Holly enough and are so pleased with our new home!
Jenna
Stevens
PA
Date:
12/22/2025
5
5555555
Your communication through the process was amazing and you were able to answer all my questions quickly and efficiently.
Daniel
Williamsburg
OH
Date:
12/22/2025
4
4444444
The consistent communication was very good, however, knowing how we were to hear from was the exception. The who we would hear from, names, numbers, companies, instead of emails that we didn't recognize, wondering about spam.
Stefanie
Seattle
WA
Date:
12/22/2025
5
5555555
Fast, informative and helpful
Gentiana
Centreville
VA
Date:
12/22/2025
5
5555555
Nice to deal with, straightforward, helpful in general. Good staff.
Sarah F.
Mckinleyville
CA
Date:
12/22/2025
5
5555555
Her and her team are the BEST! Walked us every step of the way , from the start to finish!
Michael
Demorest
GA
Date:
12/22/2025
5
5555555
YOU WERE VERY HELPFUL AND TOOK YOUR TIME EXPLAINING EVERY DETAIL TO ME. THE PROCESS WAS PRETTY PAINLESS!
Sandra Kay
Buckley
WA
Date:
12/22/2025
5
5555555
VERY HELPFUL AND FRIENDLY AND YOU GUYS MADE THE PROCESS PAINLESS
Sandra
Enumclaw
WA
Date:
12/22/2025
5
5555555
The process was smooth and very straightforward, with clear guidance throughout.
Kenia
Wake Forest
NC
Date:
12/22/2025
5
5555555
She is always super helpful, really kind and always looking out for our families best interest. Honesty is hard to come by and she is the best at it!
Jaime
Thornton
CO
Date:
12/22/2025
5
5555555
Jamie was great with communication and was very honest.
BAILEY LYNN
Pine Bluffs
WY
Date:
12/22/2025
5
5555555
ark was really great.
Stacy
Vancouver
WA
Date:
12/22/2025
5
5555555
Erin was very friendly and explained things very
Heather
Aragon
GA
Date:
12/22/2025
5
5555555
Byron did an excellent job in keeping my sister and me informed and educated on the loan process. He was always available and would even update or answer ours questions on a Saturday or Sunday. We were very impressed by his knowledge, professionalism, and patience with us when we did not grasp a document he was explaining. Byron is the only one we will use for our future loan needs. We HIGHLY recommend Byron Pontoni.
Brenda C
Red Bluff
CA
Date:
12/22/2025
5
5555555
Excellent communication. Jeff and Amy were both knowledgeable and able to explain our options for different mortgage types.
Elizabeth
Boone
NC
Date:
12/22/2025
5
5555555
Debbie is a problem solver! She helped us explore every possible option to make purchasing our home possible. She went above and beyond, and was always available to answer our question. We're lifetime clients!
Ellen
Saint Joseph
MO
Date:
12/22/2025
5
5555555
communication
Mark
Phoenix
AZ
Date:
12/22/2025
5
5555555
Loan provided very clear communication, she was friendy and kind in explaining the process and made us feel very comfortable during the home buying proces.
Kayla
Temple
TX
Date:
12/22/2025
5
5555555
Mike and his team were super fast and very helpful & communicating about every step and update. 100% the best at what they do, dont look elsewhere and waste your time for your home loans
Mitul
Phoenix
AZ
Date:
12/22/2025
5
5555555
Andrea was so great and was available and willing to answer questions at all times. She made the process SO EASY and walked us through the process step by step.
Jenny
Plymouth
MN
Date:
12/22/2025
5
5555555
its finished
Robert
Mahopac
NY
Date:
12/22/2025
5
5555555
Knowledgeable, friendly, casual, efficient, transparent, team-oriented -- best experience getting a loan for house ever.
Joseph Blake
Atlanta
GA
Date:
12/22/2025
5
5555555
Frank was great and responsive. Appreciate everything he did for us.
Jamison Tyler
Wilmington
NC
Date:
12/22/2025
5
5555555
Melissa was very on top of the entire financing piece when I purchased my home recently. She is extremely thorough and always has time to answer questions. Incredible service!
Kimberly
Mesa
AZ
Date:
12/22/2025
5
5555555
Sarah was responsive, insightful, and friendly! She helped us get a great rate and kept on top of everything to move us along. We are thankful we were referred to her for our mortgage!
Hilary
Deforest
WI
Date:
12/22/2025
5
5555555
Communication was great. I was able to make an informed decision on my loan.
Alexander Owen
Helena
AL
Date:
12/22/2025
5
5555555
Under writing time could use some
John
Sedona
AZ
Date:
12/22/2025
5
5555555
The Mortgage process was explained thoroughly at the beginning. Then each step of the process was presented to us in steps with clear instructions and timelines. Kelly and her staff were friendly, knowledgeable and always available for assistance.
Saundra L
Summerville
SC
Date:
12/22/2025
5
5555555
Communication was on point. Thank you Sherene
Sione T
Roseville
CA
Date:
12/22/2025
5
5555555
I think everything is going well thanks to my experience. I sincerely thank you for being here and for collaborating with me. Thank you.
Francois Luvumbu
Omaha
NE
Date:
12/22/2025
5
5555555
Fantastic customer service and also made the process so easy and was very available to answer. Any questions you may have on or off the clock which really helped out a lot considering the process. Highly recommend recommended.
Mark Henry
Peachtree Cty
GA
Date:
12/22/2025
4
4444444
Frequent communication and reasonable lending friendly to our budget.
Adam J
Gold Bar
WA
Date:
12/22/2025
5
5555555
Quick response and everything accomplished very quickly
Frank
San Antonio
TX
Date:
12/22/2025
5
5555555
Stuck with us even with all the extra stuff that kept coming up! Got back to us with any questions we had right away !
Dustin
Lennox
SD
Date:
12/22/2025
5
5555555
Stephanie and her team were great to work with. Helping me every step of the way.
Jason
Huntington
IN
Date:
12/22/2025
5
5555555
Your team made the process as painless as possible! I am a repeat customer BECAUSE of your team's hard work and dedication to relieving the burden of "paper pushing" through the mortgage process.
Shannon
Atmore
Alabama
Date:
12/22/2025
5
5555555
How I can trust you. Always been helping me out since we moved to Houston.
Marcos
Fulshear
TX
Date:
12/22/2025
5
5555555
they were always responsive to my numeroius questions and used text, app and email to communicate
Rebecca
Wheaton
IL
Date:
12/22/2025
5
5555555
Awesome and helpful team members
Ella June
Hamlin
NY
Date:
12/22/2025
5
5555555
Always available for question, especially helpful for first time owners.
Jonathan
Manchester
MO
Date:
12/22/2025
5
5555555
We had great communication all across the sale of our home and buying of the new home. I always knew exactly where we were in the process and never had to fret about communication
Brittany
Canyon
TX
Date:
12/22/2025
5
5555555
Bruan. Dud
Bruce W
Wentzville
MO
Date:
12/22/2025
4
4444444
Very easy to navigate app also Provided along with the service.
Amanda L
Knightsville
IN
Date:
12/22/2025
5
5555555
Chelsea went above and beyond to find me the right loan and make my home buying process smooth! Her communication and professionalism are excellent. I will definitely be recommending Chelsea to friends and family here. Thank you!
Kristen D
Lafayette
CO
Date:
12/22/2025
5
5555555
All the help and insight I was given he did everything in his power to help us through this process and help get our first home
Vincenzio
Lenoir
NC
Date:
12/22/2025
4
4444444
Resolved quickly. A couple of bumps in the road, but communication was great and issues were quickly resolved. Thanks for your help.
Kenneth
Warner Robins
GA
Date:
12/22/2025
5
5555555
Brad is knowledgable and always available to answer questions; he's also prompt and courteous.
Marc
Ft Lauderdale
FL
Date:
12/22/2025
5
5555555
It was quick and easy
Tucker Joseph
Hamlin
NY
Date:
12/22/2025
5
5555555
Christie was great!
Renee L
Middlesex
NC
Date:
12/22/2025
5
5555555
Chris and his team were amazing throughout the whole proces! I always knew what was going on during the process .
Marah
Tucson
AZ
Date:
12/22/2025
5
5555555
Thank you to Jieyi and Elaine for helping us with both our purchase and now the refinance. They are extremely kind, professional, and responsive, truly know what they are doing, and are always willing to go above and beyond. We really appreciate their support and highly recommend them.
Yanhua
Springfield
MA
Date:
12/22/2025
5
5555555
Quick customer service very knowledgeable. You all make the process easy
William G
New Castle
VA
Date:
12/22/2025
5
5555555
The process was easy
Dennis
Saint Joseph
MO
Date:
12/22/2025
5
5555555
Brenda was extremely helpful and worked around the clock to help me get the process finished. She is also very kind!
Alexandria L
Green
OH
Date:
12/22/2025
5
5555555
The communication an anytime we needed help the services were there at anytime any moment ! 😁👍🏽
Destiny
Indian Orchard
MA
Date:
12/22/2025
5
5555555
As first time home buyers, having a team that was dedicated, motivated, understanding and informative at all times was paramount. We could not have dreamt up a better team and are extremely grateful.
Nick
Vancouver
WA
Date:
12/22/2025
4
4444444
The communication and support.
Ray
Fort Worth
TX
Date:
12/22/2025
4
4444444
We had a couple of issues. First information was proved and then received an email that it was needed immediatel. Resent email from two weeks prior. Days before our closing, we were informed that 30 % down was going to be required. At the start of the process numbers were run at 10% and 20% down. We were informed that a minimum down payment of 20% would need to made and we agreed. Four days before the closing we then notified that the loan could only occur if a 30% down payment is made. Needless to say we were not very pleased about being told with short notice and becoming an ultimatum
Anthony G
Sarasota
FL
Date:
12/22/2025
5
5555555
Great and timely interactions with Colt!
Danie
Little Rock
AR
Date:
12/22/2025
5
5555555
Scott is knowledgeable in his field and has top notch communication skills. He answered every question with professionalism.
Mary L
Greenville
SC
Date:
12/22/2025
4
4444444
Pushed everything through quickly
Brian C
Sun City
AZ
Date:
12/22/2025
5
5555555
You and your team kept us updated, found grants to help with down payment. Were available when we had question. Thank you for all your help.
Jennifer
Saint Joseph
MO
Date:
12/22/2025
5
5555555
Very open and informative very friendly and answered all our questions
Steven Douglas
Whiteland
IN
Date:
12/22/2025
5
5555555
I am very appreciative how knowledgeable Jerry and Joe were providing answers to my questions and walking me through the process. My closing moved extremely quick and Jerry helped me stay on track to meet the closing timeline.
Kristin M
West Deptford
NJ
Date:
12/22/2025
5
5555555
You guys were great to work with and helped us to understand the process of buying a house
David Allen
Beverly Hills
FL
Date:
12/22/2025
5
5555555
It was a very smooth process and I felt quite informed through all of the required steps. Chris also discussed timing and expectations around potential refinancing at closing which I felt was very thoughtful and proactive.
Eric T
Harrisburg
PA
Date:
12/22/2025
5
5555555
I hate tech stuff. Loading things into an app and such. But your app made this easy even for me! But hands down the people, the confidence, the excellence of service, made this process not only painless but pleasant! My experience was simply extraordinary! Even my realtor said that you guys lived up to all the wonderful myself and my daughter Dakota said about you! I thank you for for being so excellent at your job and for your patience and understanding.
Patricia
Seguin
TX
Date:
12/22/2025
5
5555555
Jodie us amazing! We have had the pleasure of working with her several times. Each time she has offered top notch service with great communication. She answers all many questions and makes a potentially stressful experience easy and pleasant.
Kristen
Lake Stevens
WA
Date:
12/22/2025
5
5555555
always answered my question. very good communication. truthworthy
Jerrytza
Indian Orchard
MA
Date:
12/22/2025
5
5555555
You were very easy to talk to. If we had any problems it was very easy easy to just go to your office and talk to you in person. In the past we were dealing with automated messages And email correspondence. I like being able to talk to a person
Casey Logan
Saint Joseph
MO
Date:
12/22/2025
5
5555555
Cindy was very accessible and patient answering all of my questions. She explained everything very well and was very helpful guiding us through the process.
Hristina Ivanova
Milford
DE
Date:
12/22/2025
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated

Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

Get Started
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Second Corporate location was opened in Plano, TX

Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services

First Military Mortgage Specialist Boot Camp and Home Giveaway

Began servicing loans

Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states

Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com

Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers