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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
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2022-2024 Culture Excellence Awards/Compensation & Benefits
2021-2024 Culture Excellence Awards/Innovation
2021-2024 Culture Excellence Awards/Leadership
2022-2024 Culture Excellence Awards/Purpose & Values
2021-2024 Culture Excellence Awards/Work-Life Flexibility
2022 Best Mortgage Company to Work For
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Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
was great. Processing of information and forms was very timely.
Edward
Houston
TX
Date:
5/28/2026
5
5555555
Always kept us in the loop of what is going on with our loan made the process less stressful.
Adriana
Palmdale
CA
Date:
5/28/2026
5
5555555
Kelly always made time to make sure my concerns were heard, and she went above and beyond to make sure I got a clear to close! She also was amazing at making sure I understood all my options!
Diamond
Indianapolis
IN
Date:
5/28/2026
5
5555555
Clear line of communication and any issues were resolved
Jason
Burleson
TX
Date:
5/28/2026
5
5555555
Easiest refinance process we've ever had- process was streamlined and incredibly intuitive.
Christopher
Parker
CO
Date:
5/28/2026
5
5555555
Steve is as amazing and took the time to answer all (and it was a lot) of my questions
Madison
Shirley
NY
Date:
5/28/2026
5
5555555
Very knowledgeable and always available
Andrew
Round Lake Beach
IL
Date:
5/28/2026
5
5555555
We've been working with Sharon and her team for years. They've always been efficient, kind and expedient with our process. We have absolutely zero complaints about this group of wonderful people!
Melissa
Fairhope
AL
Date:
5/28/2026
5
5555555
Ben was very communicative and helpful even with questions that may have been outside his scope. He's incredibly smart and will help you through the entire process.
Dharini
Richmond
VA
Date:
5/28/2026
5
5555555
Quick responses to emails and phone calls. A willingness to explain mortgage concepts in a way that a novice can understand them. An openness about the best options based on my income and my debt. Super organized and efficient! I loved the e-sign component because it gave me time to read the documents without feeling pressured with other people at a table with me.
Robin
Gainesville
GA
Date:
5/28/2026
5
5555555
Her attentiveness to detail, her ability to manage a fast close when all others couldn't, her clarity when explaining each step of the process
Ricki
Lanham
MD
Date:
5/28/2026
5
5555555
The process was smooth and straight forward, and Ben did a fantastic job with communication.
Christine
Milwaukee
WI
Date:
5/28/2026
5
5555555
Steve ALWAYS picks up the phone, evenings and weekends!
Paul
Ridgefield
WA
Date:
5/28/2026
5
5555555
Clear communication at every step. Patience with our changes and personalized effort to make sure we felt informed and prepared !
Molly
Sterrett
AL
Date:
5/28/2026
5
5555555
Fast, easy, responsive!
Taylor
Prior Lake
MN
Date:
5/28/2026
5
5555555
The whole process was smooth, and Lisa answered all our questions very quickly.
Jacob
Mableton
GA
Date:
5/28/2026
5
5555555
Lee was absolutely amazing to work with! He made buying our first home seem soo easy! He was always in contact with us and answered any questions we had. He was professional but also personable. I highly recommend him to anyone!
Amy
Date:
5/28/2026
5
5555555
The communication was great. Which made the process simple and easy to understan.
Sergio
Kelso
WA
Date:
5/28/2026
5
5555555
Communication was great throughout the whole process!
Cody
Muncie
IN
Date:
5/28/2026
5
5555555
Made financing our new home very easy and stress free
Frankie
Encampment
WY
Date:
5/28/2026
5
5555555
Dominick was responsive and tuned in to our case from the very first call to closing. He was an instant teammate with our agent and they both were invaluble in educating us, finding the right home, and doing everything possible to make sure we were competitive with our bids. He went above and beyond and called the seller's agent right after our offer was put in to assure them of our good credit, which I'm sure was incredibly helpful in their decision. The cherry on top was him attending our closing with gifts and good hugs all around. Not to mention the expidited paperwork! Thank you Dominick and his Fairway team!!
Riley
Denver
CO
Date:
5/28/2026
5
5555555
Mark was consistently going above and beyond for us. He made the home buying process a piece of cake!
Lexie
Findlay
OH
Date:
5/28/2026
5
5555555
Mike is super responsive and knowledgeable. Never had to wonder if Mike was on top of things. He is proactive in getting all of the necessary information, and communicates well what needs to get done.
Clayton
Deerfield
WI
Date:
5/28/2026
5
5555555
Craig communicates efficienctly and his entire team is approachable and helpful
Jessica
Sudbury
MA
Date:
5/28/2026
5
5555555
Took time to explain everything to me
Linda
Wantagh
NY
Date:
5/28/2026
5
5555555
Travis really know his stuff. He worked diligently on catering to my specific ambitions and needs. Him and his team(including Kara) make the whole process as easy as it could possibly be for my wife and I. We are so appreciative and thank the Lord for putting Travis in our lives.
Bo
Portland
TN
Date:
5/28/2026
5
5555555
Easy process from start to finish. Every question we had throughout the process was answered
James
Hesperia
CA
Date:
5/28/2026
5
5555555
Communication, friendly, devoted, Good customer service, and patient.
Tammita
Lithonia
GA
Date:
5/28/2026
5
5555555
Paige was extremely proffesional and very efficient in getting things accomplished in short order.
Britt
Houston
TX
Date:
5/28/2026
5
5555555
Constant communication and helped work thru issues with efficiency.
Stephanie
Central Point
OR
Date:
5/28/2026
5
5555555
Brad gave exceptional customer service. He was readily available, responsive to email and text , always ready to jump on a call and explain whatever we needed.
Elizabeth
Stoneville
NC
Date:
5/28/2026
5
5555555
The process was super easy. I got all of my questions answered, responses were quick, and overall it just was as simple as could be from my end
Joshua
Hoschton
GA
Date:
5/28/2026
5
5555555
Susan was responsive and worked hard to beat the other lenders on rates and fees.
Derek
Kansas City
MO
Date:
5/28/2026
5
5555555
Linda and everyone in her office was wonderful to work with! Their communication was clear and immediate. I never had any concerns throughout the process. They answered all of my questions and really took the time to explain everything in a clear manor. They were amazing!
Janie
Neenah
WI
Date:
5/28/2026
5
5555555
Great at communicating every step of the way. Let me know what was needed and laid everything out so there was no stress when it was actually time to close
Jeremy
Grain Valley
MO
Date:
5/28/2026
5
5555555
Great communications . Very supportive
Lee
Fredericksburg
VA
Date:
5/28/2026
5
5555555
Made everything very easy and straightforward
Ross
Houston
AR
Date:
5/28/2026
5
5555555
Tim and his team are so easy to work with and made the experience easy for all parties involved. They are quick and professional, and I would highly recommend them to others.
Melda
Hebbronville
TX
Date:
5/28/2026
4
4444444
ease of completing docs electronically
Christopher
Chelsea
AL
Date:
5/28/2026
5
5555555
Jacob made the whole stressful process easy for me. Listened to my concerns and made sure I was taken care of the whole way through. He really cared about my situation and wanted the best for me .
Sara
Mills
WY
Date:
5/28/2026
5
5555555
Great communication,always ready to help us in our process of finding a home.Process was easy to follow.Thank
Ypene
Milwaukee
WI
Date:
5/28/2026
5
5555555
Dave made it Great! He has all the answers to all our question. He went above and beyond into helping us get our house! We had a really great experience, He is always available anytime you need him, and is very helpful and nice!
Kristina
Sioux Falls
SD
Date:
5/28/2026
5
5555555
Great communication, answered questions and helped with my specific needs.
Elizabeth
Cleburne
TX
Date:
5/28/2026
5
5555555
Very informative at each step and next steps required to move forward.
Jason
Sonora
CA
Date:
5/28/2026
5
5555555
App was very user friendly, great communication, quick and easy process
Molly
Manhattan
KS
Date:
5/28/2026
5
5555555
Colin was incredibly helpful and informative.
Shamus
Lillington
NC
Date:
5/28/2026
5
5555555
I highly recommend Chris Dueffert at FairwayHomeMortgage! From the start, they were incredibly communicative and walked me through every step of the mortgage process. They answered all of my questions quickly and we closed right on schedule. I couldn't have asked for a smoother experience."
Beth
North St Paul
MN
Date:
5/28/2026
5
5555555
And professionally, I thanked them very much rob
Robert
Swansboro
NC
Date:
5/28/2026
5
5555555
Bill and his team were always sure to keep on touch with us. This was our first time buying a home, and although it was nerve wrecking, the Mynatt Group made it a lot easier. They were always there if we had any questions, and it meant the world to us!
Brea
Elwood
IN
Date:
5/28/2026
5
5555555
Working with Jeanean was truly an AMAZING experience from start to finish. As a first-time homebuyer, I had so many questions, concerns, and moments where I felt overwhelmed, but she and her entire team made the process feel manageable, smooth, and encouraging every step of the way. She was extremely knowledgeable, patient, responsive, and supportive throughout the entire journey. No matter how many questions I had, she always took the time to thoroughly explain everything in a way that made me feel informed and confident in my decisions. I never felt like “just another client” I genuinely felt cared for and supported. What stood out most was her communication and dedication. She stayed on top of everything, kept me updated consistently, and worked hard behind the scenes to help make my dream of homeownership a reality. Her team was organized, professional, and efficient, and together they created such a positive experience during what can often be a stressful process. I truly could not have asked for a better mortgage loan officer or support team. Because of their guidance, encouragement, and hard work, I was able to successfully close on my first home literally the day after sitting for my board exams! That level of support and commitment meant the world to me. I would HIGHLY recommend her and her team to anyone looking to purchase a home, especially first-time homebuyers who need someone trustworthy, responsive, and genuinely invested in their success. Thank you for helping make this milestone possible!
Mahalia
Baltimore
MD
Date:
5/28/2026
5
5555555
Honestly, the whole team made it easy. You kept me informed at every step, answered my questions quickly, and never left me guessing about what came next. For a jumbo loan with a gift of equity, that could have been complicated, but you handled it smoothly and got us to closing without any stress. Thank you for taking such good care of us.
Troy
Brenham
TX
Date:
5/28/2026
5
5555555
The team did their best to make it happen
Lucy
Sharpsburg
GA
Date:
5/28/2026
5
5555555
Not sure, nothing wrong or exceptional.
Anna
Salt Lake City
UT
Date:
5/28/2026
5
5555555
was always so kind and helpful. We appreciated everything she did for us!
Baron
Lawton
OK
Date:
5/28/2026
5
5555555
orking with Mike and Team was honestly one of the best experiences I’ve ever had. From start to finish, everything went so smoothly, and he was there every step of the way making sure I understood everything and felt comfortable. He treated me like family, not just another client, and that meant so much during such an important process. He was always available to answer questions, kept everything moving quickly, and made what could have been stressful feel easy. I’m beyond grateful for all of his hard work, dedication, and support. I truly couldn’t have asked for a better mortgage broker and would recommend him to anyone without hesitation!
Heather
Lake Worth
FL
Date:
5/28/2026
5
5555555
Chance Lemoine is the best in the business!
Jacob
Port Neches
TX
Date:
5/28/2026
5
5555555
Kelli is awesome and great at what she does the process was super smooth and easier than We thought and I'm sure it was because of her!!
Jeremy
Montgomery
AL
Date:
5/28/2026
5
5555555
Joe was absolutely wonderful to work with throughout our home buying process. He was very communicative, quick to respond, reassuring during stressful moments, and truly made things happen for us. He kept everything moving smoothly and always made us feel informed and supported every step of the way. We’re so grateful for all of his hard work in helping us buy our home and would highly recommend him to anyone looking for a reliable and dedicated loan officer.
Britton
Maplewood
Minnesota
Date:
5/28/2026
5
5555555
Pat Jones was extremely professional throughout the entire process. He supported us from start to finish—providing quotes promptly and answering all of our questions, even after hours. My family and I truly appreciate how he guided us through our first home-buying experience and made it a smooth and positive one.
Kameron
Spring Hill
KS
Date:
5/28/2026
5
5555555
Josh is always great to work with. He always gets the job done in a timely manner.
Austin
Flagstaff
AZ
Date:
5/28/2026
5
5555555
Nick and his team are clear and concise. They answer any questions promptly and are very efficient.
Dustin
Round Rock
TX
Date:
5/28/2026
5
5555555
Troy was incredibly responsive throughout our process, which was so helpful during a cross-state move and when the housing market is unpredictable. The online portal made it so easy to submit and view documents, and see where we were at throughout the process. More lenders should use this portal! Anytime we had a question, Troy was there to help provide guidance. Even after the completion, we feel like we can count on Troy & team to be there to help answer questions as things come up over the next few years which is something we can't say about our previous loan officer.
Nicole
Sioux Falls
SD
Date:
5/28/2026
5
5555555
The companies professionalism, industry and process knowledge is far superior than my experiences with previous lenders.
Gerwyn
Accokeek
MD
Date:
5/28/2026
5
5555555
Tiffany was so helpful and knowledgeable. She always answers my millions of questions with no hesitation
Breanna
Russellville
AR
Date:
5/28/2026
5
5555555
James and his team got me a loan when I thought I couldn't get one and did it with expediency and professionally.
Ikaehota
Katy
TX
Date:
5/28/2026
5
5555555
Santiago and his team made it super easy and they were very nice and did things as fast as possible they were great overall!
Jaciel
Willcox
AZ
Date:
5/28/2026
5
5555555
Peter was great answered all of our questions and mobed things along
Corryn
West Tisbury
MA
Date:
5/28/2026
5
5555555
Lee and team were excellent at every step in the process. We had an urgent need to act quickly to secure a mortgage to purchase our dream retirement home and Lee plus team made it happen in record time. Always quick to respond and with insightful information, Lee is a champion in my mind!
Benjamin
Loganville
GA
Date:
5/28/2026
5
5555555
Helping with all the proper documents needed to complete the loan. The returning your calls promptly or he would text saying he would get back to you at a certain time and is very professional.
Simon
Thatcher
AZ
Date:
5/28/2026
5
5555555
Charlene was extremely helpful throughout the purchase of our first home! She was prompt, walked us through every question we had, and was so quick to help us lock in on a great rate proactively. We are so thankful for the advice & expertise! Charlene made this process as seamless as it could be! Thank you so much and we are so excited about our new home!!
Virginia
Culpeper
VA
Date:
5/28/2026
5
5555555
Chris, Dana, and team were extremly friendly. They were always very quick to respond to any questions and were communicaring constantly throughout each step of the process
Nickolas
Martinsburg
PA
Date:
5/28/2026
5
5555555
Everything was very smooth, efficient, positive, and clear. This made for a pleasant process through a naturally stressful life event, and that helps on many levels. I truly appreciate everyone's profesionalism, kindness, and expertise!
Jeffrey
Millerstown
PA
Date:
5/28/2026
5
5555555
Good Communications.
John
Springville
UT
Date:
5/28/2026
5
5555555
Meredith is the absolute BEST!!!!
Meaghann
Blum
TX
Date:
5/28/2026
5
5555555
Jake was professional and respectful of my timelines and requests. All communication was returned promptly, and the process was explained in a manner that was easy to understand.
Daniel
Temple
TX
Date:
5/28/2026
5
5555555
Korey is awesome. She made sure we knew everything that was going on throughout the process and made sure we understood the loan and process before we signed anything. Korey is very caresmatic and helpful through the process. Thank you korey for all of your help.
Stanley
Cincinnati
OH
Date:
5/28/2026
4
4444444
Answered all my questions
Gregory
Kansas City
MO
Date:
5/28/2026
5
5555555
Quick and informational responses to any questions that came up.
Jason
Wauwatosa
WI
Date:
5/28/2026
5
5555555
Very easy to work with and kept me in the loop with every step. Answered all of my questions in a timely manner. Has a great team around him
Nicholas
Burlington Junction
MO
Date:
5/28/2026
5
5555555
My lending officer and her team are remarkable. They have helped make this journey smooth and reassuring from start to finish. Their communication, transparency, and effectiveness are truly what they bring to the table, taking away so much of the stress throughout the process. With my experience, it would be an honor to recommend this team to anyone looking for a knowledgeable and supportive lending group. Thank you, Melissa and Fairway Home Team, for everything you’ve done!
Mary
Aurora
CO
Date:
5/28/2026
5
5555555
Dana and her team worked diligently on our behalf. They were consistant in their contact with us with information and updates througout the entire process. They made everything as easy as they could and helped to reduce the stress of buying our home.
Jeff
Tumbling Shls
AR
Date:
5/28/2026
5
5555555
Everything was so wasy and simple to follow along with. The App kept me updated and informed. Smoothest to close we have ever had!
Tryge
Dothan
AL
Date:
5/28/2026
5
5555555
My wife was very happy with the communication.
Robert
Plano
TX
Date:
5/28/2026
5
5555555
Friendly and work hard 💪
Horacio
Grand Island
NE
Date:
5/28/2026
5
5555555
Full process was easy to understand and all the support with the downpayment. That's something you don't get from other companies
Alfonso
Saint Joseph
MO
Date:
5/28/2026
5
5555555
Pam kept us informed thru the entire process & provided helpful suggestions & support.
Ileana
Calera
AL
Date:
5/28/2026
5
5555555
Kim and the team were responsive and provided helpful explanations throughout the process. This was especially important for me as it was my first home purchase!
Christina
Roswell
GA
Date:
5/28/2026
5
5555555
Josh was always available to answer questions and guide us along the way. He and his team were incredibly personable and helped us out immensely as it was our first time purchasing a home. Would certainly recommend!
Andrew
Austin
TX
Date:
5/28/2026
5
5555555
Professionalism, expertise, transparency, communication, competetive fees/rates
Adam
West Palm Beach
FL
Date:
5/28/2026
5
5555555
the whole experience
William
Ellaville
GA
Date:
5/28/2026
5
5555555
Jeff made everything easy, even our realtor mentioned how amzing to work with Jeff
Chase
La Crosse
WI
Date:
5/28/2026
5
5555555
Korey and her team were very easy to work with. They communicated every step and it was easy to understand everything.
Amanda
Hebron
KY
Date:
5/28/2026
5
5555555
Communication was great through the whole process and all questions were answered in a timely manner.
Travis
Kansas City
MO
Date:
5/28/2026
5
5555555
Clear communication and I felt like no matter what came up, Allison was very knowledgeable and could speak to the issue or find somebody who could. She had my back.
Catherine
Henrico
VA
Date:
5/28/2026
5
5555555
We had a great experience! Being a first time homeowner getting to work with Tyler was athe the best decision we made in this process. Tyler was ensured that thoughout the process we understood everything, Tyler was able to answer all of our questions.
Miguel
Jacksonville
NC
Date:
5/28/2026
5
5555555
Great communication And availability. zero complaints from Kelly or I
Joseph
Enterprise
OR
Date:
5/28/2026
5
5555555
Alex was WONDERFUL! Her communication and attention to detail were amazing and she is the nicest/sweetest human I've dealt with!
Patricia
Bonne Terre
MO
Date:
5/28/2026
5
5555555
Professional, immediately available, takes initiative to make sure everything is moving along smoothly. Updates constantly where we were at with the process.
Yulissa
Ho Ho Kus
NJ
Date:
5/28/2026
5
5555555
Quick communication, sympathetic, and hard working. Made it an easy process as our first time buying a home.
Landon
Madison
NC
Date:
5/28/2026
5
5555555
Very easy to work with and was very responsive!
Anna
Olathe
KS
Date:
5/28/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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