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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Emily was so phenomenal to work with, we enjoyed her straight talk. We are firat time home buyers and she explained things so clear and well. She was also very funny and made the stress of this big purchase feel better! Communication with this group has been exceptional, clear and timely. They kept us on track with all the tasks. Really a fantastic team and experienc! thank you so much for working with us!
Lindsay
Bonney Lake
WA
Date:
10/4/2026
5
5555555
Excellent communication throughout the process
Michael
Ogunquit
ME
Date:
10/4/2026
5
5555555
That you got us approved ,quickly on a weekend basically within a free
David
Randleman
NC
Date:
10/4/2026
5
5555555
Made the experience for us stress free. Everything went smoothly. Communication was excellent
Daniel
Jacksonville
NC
Date:
10/4/2026
5
5555555
helpful, easy to contact, feel she cares about her clients
Kimberly
Moody
TX
Date:
10/4/2026
5
5555555
The level of communication, care, expertise, and availability I received from everyone involved, exceeded my expectations. It was wonderful!
Demeatrice
Loganville
GA
Date:
10/4/2026
5
5555555
The comunication.
Sarah
Enoree
SC
Date:
10/4/2026
5
5555555
Solid communication
Dalton
Thornton
TX
Date:
10/4/2026
5
5555555
Audrey goes the extra mike and makes people feel so much better about a life changing event - purchasing a Home
Jane
Hereford
TX
Date:
10/4/2026
5
5555555
Ashlee was great. The advisor we had prior was terrible
George
Beech Island
SC
Date:
10/4/2026
5
5555555
The clear communication, quick answers to our questions and transparency for items in our court. That all helped make it very straightforward.
Adam
Inlet Beach
FL
Date:
10/4/2026
5
5555555
Debbie Mahoney made the entire home loan process a very pleasant experience. She was friendly, knowledgeable, responsive, and always took the time to answer our questions and keep us informed along the way. We truly appreciated her personal attention and professionalism. Debbie was a pleasure to work with, and we would highly recommend her!
Martin
Saint Joseph
MO
Date:
10/4/2026
5
5555555
Great communication, thank you.
Landon
Kannapolis
NC
Date:
10/4/2026
5
5555555
Brian was a very good communicator. He had weekly updates which conveyed the relevant information, he emailed and texted quickly and clearly, and his communication was always open to answer any questions we had.
Benjamin
Saint Charles
MO
Date:
10/4/2026
5
5555555
Close personal attention
Robert
Sonora
CA
Date:
10/4/2026
5
5555555
Not Kevin's fault, but it took too long which was very nerve wracking
Brenda Sue
Flower Mound
TX
Date:
10/4/2026
5
5555555
Bailey Land's patience, knowledge, and professionalism is what made this a great experience for me.
Michael
Kannapolis
NC
Date:
10/4/2026
5
5555555
Easy to work with, very knowledeable and helpful, great communication
Amanda
Saint Joseph
MO
Date:
10/4/2026
5
5555555
Prompt response to questions and good communications.
Garry
Cottontown
TN
Date:
10/4/2026
5
5555555
I found the experience very helpful and informative. I felt comfortable knowing things I would not have thought of were being considered on my behalf. I'm confident that the advice and recommendations I received helped me get the best mortgage plan for me.
Meghan
Plainville
MA
Date:
10/4/2026
5
5555555
Clear and timely communication
Matthew
Lees Summit
MO
Date:
10/4/2026
5
5555555
I've worked with Aaron several times over the years and he's awlays been great to work with. Very communicative and helpful.
Matthew
Lees Summit
MO
Date:
10/4/2026
5
5555555
From start to finsih the procesds was easy and communication was great . Extremly knowledgeable
Samantha
Pinellas Park
FL
Date:
10/4/2026
4
4444444
Artis always seemed available And got back to our questions quickly
Kaydee
Belton
TX
Date:
10/4/2026
5
5555555
The whole process was very easy, and Howie was patient and kind!
Pamela
Arden
NC
Date:
10/4/2026
5
5555555
The transparency made everything easy to understand.
Snejana
Valparaiso
IN
Date:
10/4/2026
5
5555555
Matt was very professional and answered any questions we had, often before we even had them! It was our first time buying a house, and he made the process quick and easy for us with very minimal stress. 10/10 highly recommend!
Ashley
Salem
NH
Date:
10/4/2026
5
5555555
Chris was extremely helpful and professional during the entire process.
Alyssa
Gering
NE
Date:
10/4/2026
5
5555555
Mike, you & your team made this whole process smooth and stress free! We can't thank you all enough!
Elizabeth
Franklin
MA
Date:
10/4/2026
5
5555555
Bonita was so kind, patient, and very knowledgeable about the home buying process. Her service was prompt and efficient. What we loved most was that she truly cared for our specific needs and listened to our concerns. I am so thankful and blessed to have work with Bonita. I will definitely recommend her to anyone who needs help with buying a home. Thank you so much!
Maria Elena
La Porte
IN
Date:
10/4/2026
5
5555555
Communication, taking time to explain options and investigate options for funding our new home.
Kathleen
Middleton
ID
Date:
10/4/2026
5
5555555
I was very pleased with the amount of communication and reminders
Lucas
Tucson
AZ
Date:
10/4/2026
5
5555555
Communication and explanation to solve and problems and find A way to solved it !
Eric
Red Oak
TX
Date:
10/4/2026
5
5555555
Made the process really easy, and answered any questions I had promptly and clearly.
Dion
Grand Junction
CO
Date:
10/4/2026
5
5555555
She was very patient & so helpful during the whole process! She made it very smooth sailing. She is the BEST!!
Daijea
Camden
AR
Date:
10/4/2026
5
5555555
Great Costumer service, they were on top of everything.
Jesus
Fort Mill
SC
Date:
10/4/2026
5
5555555
Communication, quick easy closing
Brittany
Valparaiso
IN
Date:
10/4/2026
5
5555555
See you in a month
James
Braselton
GA
Date:
10/4/2026
5
5555555
Just loved how everyone worked together
Christopher
Arkadelphia
AR
Date:
10/4/2026
5
5555555
Fast, efficient, good rates and EVERYTHING was easy & on time for a short close window. Jamison and his team are a pleasure to deal with.
Brian
Sturtevant
WI
Date:
10/4/2026
5
5555555
Jennifer and her amazing team made the process very simple and much less stressful than I had expected .
Sara
Mabank
TX
Date:
10/4/2026
5
5555555
I am so thankful for your thoughtfulness to help me and answer my questions!
Jill
West Bend
WI
Date:
10/4/2026
4
4444444
The process was pretty smooth
Curtis
Summertown
TN
Date:
10/4/2026
5
5555555
Amanda and her team have been awesome great people to work with
William
Dayton
OH
Date:
10/4/2026
5
5555555
Great communication, very responsive, met our needs and helped with getting us resources for insurance as well for our new home.
Carolyn
Dousman
WI
Date:
10/4/2026
5
5555555
Open communication, quick response time, clear and concise communication, thorough explanations
Cynitha
Glendale
AZ
Date:
10/4/2026
5
5555555
Jared's communication was amazing! Ive purchased seversl homes over the years and he is the only lender that communicated with me!
Derek
Lake Oswego
OR
Date:
10/4/2026
5
5555555
Brett was amazing throughout the entire process. I believe we first connected in late December or early January, and from that point on, he worked diligently to find the right programs, resources and pathway to make homeownership possible for me, despite my credit history. I am incredibly grateful for the time, patience, and care he put into helping me. He never rushed or pressured me, always answered my calls (even the ones when I was crying and feeling completely overwhelmed), and consistently offered reassurance and support throughout the process. I don't easily trust people, especially when it comes to my finances, but I trust Brett. That speaks volumes about the kind of person and professional he is. I would wholeheartedly recommend him to anyone interested in homeownership. He is trustworthy, compassionate, and genuinely committed to helping people achieve their goals.
Jasmine
Howard Lake
MN
Date:
10/4/2026
5
5555555
Brian made it great
Stephanie
Northfield
OH
Date:
10/4/2026
5
5555555
Thanks for everything
Charles
Reisterstown
MD
Date:
10/4/2026
5
5555555
The communication from start to finish was super easy and the step by step process between everyone involved was excellent and friendly.
Shelton
Eclectic
AL
Date:
10/4/2026
5
5555555
Very easy and down to earth and very
Cole
Cavalier
ND
Date:
10/4/2026
5
5555555
Carmen worked very hard for us purchasing a house and was super responsive and very informative. We have purchased several homes and this was our BEST experience so far
Martin
Keizer
OR
Date:
10/4/2026
5
5555555
Everyone on the team was super friendly, courteous, and professional. The whole process was went so smoothly and they all worked so hard to help us close ahead of schedule.
Heather
Hewitt
TX
Date:
10/4/2026
5
5555555
Communication and willing ess to answer every single question we had!
Tammy
Wetumpka
AL
Date:
10/4/2026
5
5555555
They provided constant follow up and requests was given in a timely manner. Everyone was friendly and easy to work with. Very helpful staff.
Sharon
Portage
IN
Date:
10/4/2026
5
5555555
It was smooth, fast, stress free, and the communication of what was going on was great and we never felt like we didn't know what was going on.
Bella
Christine
ND
Date:
10/4/2026
5
5555555
Roman is very informative kept candi and I up to speed on a timely fashion without us having to ask When we had questions he would guide throughout the process never missing out calls
Amaro
Oracle
AZ
Date:
10/4/2026
5
5555555
Great communication, could reach out any time any day and get a response.
Zachary
Ramsey
MN
Date:
10/4/2026
5
5555555
Timely, efficient, friendly service. She went above and beyond.
Carolyn
Deland
FL
Date:
10/4/2026
5
5555555
Absolutely everything from finding the right loan to taking every call and questions.
Jacqueline
Vancouver
WA
Date:
10/4/2026
5
5555555
Matt went above and beyond to expl each and every option. He took multiple evening calls from us to talk about the pros and cons of different options.
Megan
Tonganoxie
KS
Date:
10/4/2026
5
5555555
Getting started was a breeze using the portal. All my questions were answered quickly. Making the process enjoyable . Randall and Misty are the best!
Joseph
Mc Leansville
NC
Date:
10/4/2026
5
5555555
You were able to resolve issues with seller
Jeremy
Waterford
WI
Date:
10/4/2026
5
5555555
Steve is far beyond professional, he went above and beyond to ensure that we fully understood all of our options and decisions.
Andrew
Tucson
AZ
Date:
10/4/2026
5
5555555
Professional and personal service and care as well as very knowledgeable and available to answer any questions. Great with following up to keep on track.
Matthew
College Station
TX
Date:
10/4/2026
5
5555555
Great follow up and prompt responses
Janel
Arkdale
WI
Date:
10/4/2026
5
5555555
Efficient and great communication
David
Hoover
AL
Date:
10/4/2026
5
5555555
I am a first time home buyer and so it was all so new to me but jenny had great communication and would Go over things until i understoo.
Casey
Normangee
TX
Date:
10/4/2026
5
5555555
Getting the keys
Dekyrion
Camden
AR
Date:
10/4/2026
5
5555555
She helped me overcome every obstacle that arose. She never took no for an answer and remained positive even when I was doubtful. It means a lot to have someone rooting for you, especially when things start to seem impossible.
Sabrina
Crystal
MN
Date:
10/4/2026
5
5555555
Very fast communication and helped ease all my first time homebuy anxiety!
Kaylee
Eagan
MN
Date:
10/4/2026
5
5555555
Ariana and her team made the process easier than I expected!
Betty
Longview
TX
Date:
10/4/2026
5
5555555
Thank you for making the moving process so smooth!
Chelsea
Olathe
KS
Date:
10/4/2026
5
5555555
We wanted to be able to close in 2 weeks and even through all the hiccups, we were able to do just that amd we are SO thankful for!
Stacie
Columbus
IN
Date:
10/4/2026
5
5555555
Everything was explained and broken down to make the process easy to understand and quick.
Nathan
Green
OH
Date:
10/4/2026
5
5555555
Kayla Cannon was on top of everything, she was in constant communication with us and makes us feel comfortable.
Mario
Mont Belvieu
TX
Date:
10/4/2026
5
5555555
The whole process went really well especially since it was a quick closing.
Katelyn
Philadelphia
PA
Date:
10/4/2026
5
5555555
Very nice and very helpful with everything we needed.
Amanda
Bernie
MO
Date:
10/4/2026
5
5555555
Clear communication, fast responses
Cameron
Cheyenne
WY
Date:
10/4/2026
5
5555555
Very easy to work with
Norma
Sun City Center
FL
Date:
10/4/2026
5
5555555
Pj and Alyssa were incredible to work with! Pj takes the time to make a personalized video tutorial explaining everything you need to know about your individual loan right off the bat, so that you know exactly what the process looks like. They respond right away if you have any questions, and check in with you throughout the entire process. They made this process so much easier to get through and made sure that we understood everything. They conduct business with kindness, patience, class, and respect. I couldn't be more happy with these fabulous lenders!
Emily
Saint Johnsbury
VT
Date:
10/4/2026
5
5555555
Communication
Laci
Bismarck
ND
Date:
10/4/2026
5
5555555
Holly was on top of this and witho a few hour she can be with the informatio. Not like the others who we tried they were very negative and said they couldn't do it. But Holly never said that. She stayed on top of things and so did Susanee Carrillo. I would highly recomend Fairwsy Mortgage to anyone out them this could not happened. Thank you Fairway..😊
Mary
San Tan Valley
AZ
Date:
10/4/2026
5
5555555
Everyone was on top of everything it made my life easy felt like I didn't have to do much
Seth
Tucson
AZ
Date:
10/4/2026
5
5555555
Overall communication from team was amazing and super helpful through the process for a first time home buyer
Daniel
East Providence
RI
Date:
10/4/2026
5
5555555
As first time home buyer I wasn't sure what to expect throughout the process. Chris and his team were excellent. They were patient and helped walk me through the process, which I sincerely appreciated. He helped us secure a great interest rate and made us feel comfortable throughout the whole process. Chris and his team are excellent communicators and the additional services they provide, ie home insurance acquisition and utilities set up services, made the moving process so much easier.
Deborah
Aldie
VA
Date:
10/4/2026
5
5555555
My experience with my loan officer John Engel has been positive. John always took the time to listen and answer questions. He took my calls during and after working hours. He was quick to answer emails and text messages.
Mesfin
Woodbridge
VA
Date:
10/4/2026
5
5555555
I appreciate y'all's ability to get our deal closed as soon as you did! I also appreciate yall being on top of your game and very responsive.
Scott
Gulf Shores
Alabama
Date:
10/4/2026
5
5555555
Frequent, informative and friendly communication
Martin
Maitland
FL
Date:
10/4/2026
5
5555555
Extremely happy
Ryan
Claremore
OK
Date:
10/4/2026
5
5555555
Very communicative & knowledgable. Made our first time home buying experience great!
Brianna
Kannapolis
NC
Date:
10/4/2026
5
5555555
Fast responses, best offer, was happy to explain things until I understood them
James
Shawnee
KS
Date:
10/4/2026
5
5555555
Always helpful
Kenny
West Union
OH
Date:
10/4/2026
5
5555555
Tanner's Handshake and his wonderful smile.
Logan
Gardner
KS
Date:
10/4/2026
5
5555555
What made the experience great was the communication between Dave and i . and the team
Jorge
Tea
SD
Date:
10/4/2026
5
5555555
Deb and her team were awesome with being prompt on answering questions I had. My sale was a difficult one and Deb made sure I hit all the milestones to reach the end, as a first time home buyer this was the easiest thing to do.
John
Oak Ridge
TN
Date:
10/4/2026
5
5555555
The process was very smooth
Sean
Royston
GA
Date:
10/4/2026
5
5555555
Ashely is a rockstar! I didnt go through one part of the process without her guiding me and assisting the whole way through! If i had to go through this again with another house Ashleys first on my list to call, you are greatly appreciated Ashley!
Seth
Mansfield
OH
Date:
10/4/2026
4
4444444
It was a long crazy process with a first time buyer taking on a shortsale and you stuck it out while answering all my first time buyer questions and Lorrie is great support as well
Alycia
Longmont
CO
Date:
10/4/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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