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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Alex did amazing, she was always in great communication with us and made the process feel so easy and less stressful than we thought it would be. She went above ane and beyond!
Michael
Trimble
MO
Date:
2/5/2026
5
5555555
Michael had excellent communication and was very organized and responsive.
Gilbert
Fernandina Beach
FL
Date:
2/5/2026
5
5555555
The underwriting reqs seemed unecesaarily onerous.
Peter Lawrence
Austin
TX
Date:
2/5/2026
5
5555555
Tommy is a consummate professional. Always takes time to answer my questions, gets things done quick and communicates in a superb manner. 10 out of 10. Will use his services again. If you are on the fence, choose yes, you will not regret it
Brad
Benton Harbor
MI
Date:
2/5/2026
5
5555555
Good communication, very knowledgeable, helpful and friendly. thank you
Sandra J
Sun City
AZ
Date:
2/5/2026
5
5555555
The time frame it was done happen pretty quick pretty much trouble free thanks to bowen.
Dennis W
Americus
GA
Date:
2/5/2026
5
5555555
The team was very friendly and super accommodating of my atypical schedule!
Kaitlyn Marie
Richardson
TX
Date:
2/5/2026
5
5555555
We had an excellent experience working with this James and his team at Fairway Home Mortgage. They were incredibly quick, responsive, and professional throughout the entire process. Every question we had was answered clearly, and they took the time to explain each step so we felt confident and informed. They were also very friendly and easy to work with, which made what can be a stressful process feel smooth and manageable. Highly recommend!
Meghan A
Murrysville
PA
Date:
2/5/2026
5
5555555
So helpful, so professional, so looking out for me at every step of the transaction. Great communication. Didn't make me feel bad for asking moronic questions. A pleasure to work with all around!
Joel Bradley
Boulder
CO
Date:
2/5/2026
5
5555555
Matt made the process smooth and easy. I would recommend him to my network.
Carole
Concord
MA
Date:
2/5/2026
5
5555555
Shayne Carlson And his team are very caring and kind. also exceptional on communication and knowledge during the process of us buying a home. couldn't of asked for better folks To help us
Samuel Frank
Homedale
ID
Date:
2/5/2026
5
5555555
Everything was simple, seamless and so easy without a single issue... couldn't have bee a smoother process from start to finish!
Robert Ingersoll
Alpharetta
GA
Date:
2/5/2026
5
5555555
Ericka and her team get things done! Friendly, professional , kind and efficient.
Allison N
Nederland
CO
Date:
2/5/2026
5
5555555
Responsive and helpful. Also appreciated the discount.
Jacob
Prescott
AZ
Date:
2/5/2026
5
5555555
Chris is very professional and responsive, and exaplins thinsg very clearly.
Robin
Village Of Palmetto Ba
FL
Date:
2/5/2026
5
5555555
It was such a piece of mind having someone that we could trust. Also, everyone was very sweet and understanding when answering questions and always very helpful and quick. I couldn't say anything but good!
Stephanie
Shawnee
KS
Date:
2/5/2026
5
5555555
Dawn has been very helpful and accommodating. It has been a pleasure working with Dawn.
Mark M
Phoenix
AZ
Date:
2/5/2026
5
5555555
Mark is super helpful and very knowledgeable. He makes the stressful process a lot smoother. Very friendly and great to work with!
Tyler
Warren
OH
Date:
2/5/2026
5
5555555
Thank you for being such an amazing loan officer. Responsive, knowledgeable, and truly a pleasure to work with. I’ll be recommending you to everyone!
Mark Anthony
Baytown
TX
Date:
2/5/2026
5
5555555
Detailed explanations
Andrew C
Fort Collins
CO
Date:
2/5/2026
5
5555555
Manuel helped me through out the process from start to finish .
Daniel
Madera
CA
Date:
2/5/2026
5
5555555
He was very professional and always on time with handling my Home buying
Edward
Center Point
AL
Date:
2/5/2026
5
5555555
They moved quickly and made sure everything went as expecte. on top of everything.
Catherine E
Mocksville
NC
Date:
2/5/2026
5
5555555
Good communication and always there to respond
Tessa Anne
Winfield
IL
Date:
2/5/2026
5
5555555
Everyone involved made the loan process for our first home so easy and smooth and quick. My concerns and/or questions were answered right away, and everyone was wonderful!
Wanda
Gatesville
TX
Date:
2/5/2026
5
5555555
Scott was always very helpful and was happy to answer any questions I had throughout the process of buying a home.
Riley
Overland Park
KS
Date:
2/5/2026
5
5555555
Thorough. Easy process.
Janessa W
Columbus
OH
Date:
2/5/2026
5
5555555
Jill did great
John
Indianapolis
IN
Date:
2/5/2026
5
5555555
I had a wonderful experience working with Barb! As a first-time homebuyer, she walked me through the entire process and was extremely responsive to any questions. She made sure everything stayed on track and was quick to solve to any problems that came up and reassure me that all was well. I would recommend Barb to anyone!
Gabbi
Date:
2/5/2026
5
5555555
Timeliness of getting the loan closed
Derrel
Saint Augustine
FL
Date:
2/5/2026
5
5555555
Thank you Sam and Andrea for always being so prompt with your communications and answering our questions. You made this process understandable, simple and clear throughout all of the steps. We are vey grateful for the two of you in playing a role in purchasing our new home. -Sean & Mariah
Sean T
Rosemount
MN
Date:
2/5/2026
5
5555555
Financing for me is complicated. Rick and his team worked through every obstacle to make it happen. Thanks Rick!
Marc T
Snohomish
WA
Date:
2/5/2026
5
5555555
Roger and his teram were very communicative
Jacob
La Mesa
CA
Date:
2/5/2026
5
5555555
Pete was perfect to work with! From start to finish, Pete made sure to keep us informed. If something needed done, he us what was needed. If something didn't look right, he made sure it was fixed. He made the entire process for us very easy. Walking into settlement, we felt at ease, because he made sure everything we needed for settlement was complete. We greatly appreciated his help from start to finish, and will be recommending his services to anyone looking for mortgages.
Jason
Red Lion
PA
Date:
2/5/2026
5
5555555
Shad and his team made purchasing our first home a smooth, painless process. They were incredibly responsive, helped us figure out what we could afford and took excellent care of us. I would gladly put my trust in Shad for any future purchases and I'd recommend him to anyone. Our closing process took no time at all because of the work he put in!
Joshua
Wakarusa
KS
Date:
2/5/2026
5
5555555
Roy and team are responsive and helpful with questions.
Patricia Louise
Payson
AZ
Date:
2/5/2026
5
5555555
The team was professional, responsive, and took the time to explain every step of the process clearly. They made what could have been a stressful experience feel smooth and manageable.
Marco Antonio
Katy
TX
Date:
2/5/2026
5
5555555
Fast response
Melih
Phoenix
AZ
Date:
2/5/2026
5
5555555
Thorough communication and efficiency
Mary E
Hayward
WI
Date:
2/5/2026
5
5555555
THE ATTENTION I RECEIVED, AND EVERY ONE I DELT WITH SEAMS TO BE CONCEARN WITH MY NEEDS. I THANK YOU VERY MUCH.
Alwyn Eldridge
Baltimore
MD
Date:
2/5/2026
5
5555555
Chance is wonderful to work with! He is always reachable, and gets things taken care of quickly. He is an asset to any agent looking for a strong agent/lender team for their clients! I trust Chance to take great care of my buyers!
Brandi
Nederland
TX
Date:
2/5/2026
5
5555555
We got a fair rate and had a very good overall experience doing it.
Jeremy
Eatonton
GA
Date:
2/5/2026
5
5555555
Helpful explanations of process steps and required documents, timely follow-ups
Anita
Northbrook
IL
Date:
2/5/2026
5
5555555
Quick, easy, and clear
Nick
Palatine
IL
Date:
2/5/2026
5
5555555
Josh is awesome. Great communicato.
Steven P
Pueblo West
CO
Date:
2/5/2026
5
5555555
Great customer service, people skills, and always there to answer any questions when needed.
Tricia Nanu
Avondale
AZ
Date:
2/5/2026
4
4444444
Tom was responsive to our questions.
Peter
Skillman
NJ
Date:
2/5/2026
5
5555555
Santiago and his team were so friendly and professional at every step of this process. The communication was outstanding and they made the entire process easy and painless.
Jessica Blain
Safford
AZ
Date:
2/5/2026
5
5555555
Thanks for making the process so easy
Darryl
Mi Wuk Village
CA
Date:
2/5/2026
5
5555555
Bill, Laura, and their entire team were absolutely amazing to work with throughout my home purchase. From day one, they were professional, knowledgeable, and incredibly responsive. Laura kept me updated; she was always quick to respond, which made the entire process feel smooth and stress-free. Laura worked seamlessly with our realtor, which made a huge difference and kept everything moving efficiently from start to finish. I couldn't have asked for a better lending team and would highly recommend Team Mynatt to anyone looking to purchase a home. Outstanding service all around.
Steven E
Anderson
IN
Date:
2/5/2026
5
5555555
Efficiency, timeliness, and personable are the attributes that Will uses to accomplish his missions. He created a easy and safe buying experience in my opinion. I trust him.
Kevin P
Amherst
VA
Date:
2/5/2026
5
5555555
The communication and support in gathering the information and documents needed was so helpful.
Paul
Ashland City
TN
Date:
2/5/2026
5
5555555
Communication and helpfulness was amazing we knew the status of purchase every step of the way . Without Rich and his team I'm not we have met our closing date . My wife and I are very pleased and will highly recommend them to others .
Michael
Seffner
FL
Date:
2/5/2026
5
5555555
Garett is so patient and fantastic at communicating in laymen's terms every step of the process for refinancing!
Molly-Kate Carven
Methuen
MA
Date:
2/5/2026
5
5555555
Jeff, Diane and the whole team were extremely prepared and on point with every step of the process. I never felt like I had to pull information out of them which was also amazing.
Samuel C
Grafton
WI
Date:
2/5/2026
5
5555555
Our refi process went very smooth. No hiccups. we have used Fairway for 3 different transactions now and each one was smooth. Everyone was so helpful. Highly recommend.
Rosalinda
Chandler
AZ
Date:
2/5/2026
5
5555555
Open and honest communication and quick response time
Travis
Baldwin City
KS
Date:
2/5/2026
5
5555555
Nate and tbe entire team is amazing. They went out their way to help me and family. i appreciate them slot and would recommend everyone to work with them for a home mortgage. Thank you
Manjil
Louisville
KY
Date:
2/5/2026
5
5555555
Fairway help our family make our dream house possible. From a 2 months of uncertainty with the other lender it only took over 2 weeks with Fairway to get our keys😊. Special Thank you to Kailee who was very efficient, accommodating with great communication ❤️ Thank you FAIRWAY!!!
Sherry Len
Elk Grove
CA
Date:
2/5/2026
5
5555555
Very friendly and helpful
Amanda
Tucson
AZ
Date:
2/5/2026
5
5555555
Carrie mathed my expectations. She was great
Sena
Meridian
ID
Date:
2/5/2026
5
5555555
The consistent communication and helping me understand everything that was happening. How nice everyone is.
Tristan Matthew
Bel Air
MD
Date:
2/5/2026
5
5555555
Great communication, knowing in really good hands, demonstrates excellent trust and reliability . And very knowledgeable And keeps thinks moving with great follow ups at right times
John Martin
Parker
CO
Date:
2/5/2026
5
5555555
Jason is the bee's knees!! As a REALTOR®, he’s been my go-to lender since I started, so when it was my turn to be the client, I knew we were in great hands. And he absolutely proved why I recommend him to everyone. He had us fully buttoned up and ready to go in under three weeks. What he says is good as gold! No surprises, no scrambling, just solid execution. He’s thorough, highly communicative, and always three steps ahead of the transaction. He truly goes above and beyond, and it shows. Having a loan officer like this makes all the difference, and I’m grateful to work alongside someone I trust completely.
Deborah
Lufkin
TX
Date:
2/5/2026
5
5555555
Samantha is hands down the best loan officer you could ask for. She’s incredibly knowledgeable, patient, and always quick to respond—no question ever felt too small. She made the entire process smooth and stress-free, and I always felt confident knowing she had everything under control. So grateful to have worked with her and would recommend her to anyone without hesitation
Mathew Richard
Forest Grove
OR
Date:
2/5/2026
5
5555555
Kind, responsive, professional
Chantel Dawn
Choctaw
OK
Date:
2/5/2026
5
5555555
Carmen was very communicative and worked with us through the whole process.
Alexandra
Salem
OR
Date:
2/5/2026
5
5555555
My wife and I are so grateful we found Dan to work with us. He was a pleasure to work with and took the weight off our shoulders. Texts and calls as early in the morning or late in the evening as needed for any updates. He is very knowledgable and made sure we were comfortable before moving forward at every step. Thanks so much, Dan!
Andres
Henderson
NV
Date:
2/5/2026
5
5555555
Lauren made the process feel very seamless. She was always quick to take my phone calls and texts and answer my questions.
Damien
Mission Viejo
CA
Date:
2/5/2026
4
4444444
Brian is a great guy
Cameron
Eagle Mountain
UT
Date:
2/5/2026
5
5555555
Reliable, great communication skills. Very professiona.
Gerbi
San Antonio
TX
Date:
2/5/2026
5
5555555
I believe Mr Rourke is trustworthy and honest. He is easy to talk with and I value his opinons.
Victoria
Independence
MO
Date:
2/5/2026
5
5555555
Communication was very clear and responsive. Chip was personable and responsive, ensuring the accuracy as well.
Richard S
Valdosta
GA
Date:
2/5/2026
5
5555555
Excellent service. Great app. Extremely knowledgeable and informed
Marc
Palos Park
IL
Date:
2/5/2026
5
5555555
All documents were completed on line and if I had a questio there was always someone there to help
James
Sun City West
AZ
Date:
2/5/2026
5
5555555
5.0 Stars!
Catherine Kozal
Date:
2/5/2026
5
5555555
Mike was awesome!! Made the process of getting a loan easy and understandable. All questions were answered in a timely manner. He kept me up to date on every process of the loan. Thank you!!!!! Kate
Catherine A
Hilton Head Island
SC
Date:
2/5/2026
5
5555555
Aaron was just so kind and helpful throughout the whole process. For a first time home buyer, he made the process easy and explained everything. Really enjoyed working with him!
Darian Taylor
Williston
ND
Date:
2/5/2026
5
5555555
We had a really fantastic experience with Dan Holey and his associates in the loan process of purchasing our home and at the closing that was extremely smooth. Dan and his team at Fairway Independent Mortgage Corp., were very professional, knowledgeable and basically answered every question we had, and we had plenty of questions. We appreciate their willingness to help in anyway possible, which made the purchase of our home and closing go extremely smooth, without any problems at all. Thanks to you, Dan, and your team for a job very well done!
Greg Griffin
Date:
2/4/2026
5
5555555
Chris was informative and a pleasure to work with.
Christian Francis
Round Hill
VA
Date:
2/4/2026
5
5555555
easy to use portal, simple process, and clear communication
Gina
Big Bend
WI
Date:
2/4/2026
5
5555555
Friendly, Communication, Do what they said they would do.
Nora R
Waco
TX
Date:
2/4/2026
5
5555555
attentive service, lots of info along the way, worked hard for us!
Richard
Kansas City
MO
Date:
2/4/2026
5
5555555
Sherene was a LIFE SAVER through our loan process. She helped my elderly parents buy a house with patience and grace. I will be forever thankful for her advice and kindness- and her expertise. Thank you so much Sherene!
Jennifer Hard
Date:
2/4/2026
5
5555555
I highly recommend Jamie. I had problems with sense of urgency working with the other lenders. He was quick, fast, and easy to do business with. I more than enjoyed the experience I had. Great Job!
Zane starbuck
Date:
2/4/2026
5
5555555
Malcolm was great. Great communication, quick reply and he was prepared to close in less than 30 days
Nakita
Baltimore
MD
Date:
2/4/2026
5
5555555
Tyler is a great communicator
Michael J
Charlotte
NC
Date:
2/4/2026
5
5555555
Seller's side made the process difficult but I was very impressed on the response time of your team answering questions and concerns even on weekends in an honest fashion. Thank you all!
Jacob
Worcester
MA
Date:
2/4/2026
5
5555555
Sharla and Team are just the BEST!
Chris Binger
Date:
2/4/2026
5
5555555
Your team is just incredible. They anticipate all the steps of the process and really focus my attention to get it all done!
Christopher
West Jordan
UT
Date:
2/4/2026
5
5555555
Communication was clear and quick! Thankful that Fairway was able to help us understand the loan process as we are first-time home buyers!
Jordan S
Deforest
WI
Date:
2/4/2026
5
5555555
Easy to work with and knowledgeable.
Kristofor
Overland Park
KS
Date:
2/4/2026
5
5555555
Craig was always accessible. He would come to my house and discuss the documents I needed and help me send them. Could not have done it in a timely manner without him. Craig is very friendly, accommodating and always has time to about our kids and the sports they play.
Lawrence
Natick
MA
Date:
2/4/2026
5
5555555
Responsivness & overall great communication
Tomasz
Pembroke
MA
Date:
2/4/2026
5
5555555
Will go above and beyond to help buyers purchase their home!
David Knighten
Date:
2/4/2026
5
5555555
The ease of access to sign documents quickly and effieciently online, attention to detail, and going above and beyond to make the purchase of our house possible.
David Bradley
Ozark
AL
Date:
2/4/2026
5
5555555
Always an excellent experience working with Brad. As an agent I am very confident when handing my clients over to Brad. His attention to detail is unmatched and his demeanor makes him easy to talk to. He breaks down things in an easy to understand way and I can say that I have had several deals go through for my buyers due to Brad's reputation in the industry. He is one of the best.
Nick Mansur
Date:
2/4/2026
5
5555555
Mike took us on over his weekend and took our request on without question. He kept us constantly updated either by phone or email and was a massive help to all of our questions along the way. We wish we could have had Mike all the way through the end as his communication, attention to detail, and overall generosity was truly unmatched.
Valerie M
Lake Almanor
CA
Date:
2/4/2026
5
5555555
Katie always responded so quickly at any time of the day and explained everything thoroughly for us with all of the best options for us. She was so knowledgeable and helpful and made the loan process a breeze, would recommend her to anyone looking to buy a home!
Joshua
Natchitoches
LA
Date:
2/4/2026
5
5555555
The regular updates were awesome! Caden was so helpful and on top of everything. He also keeps me informed at every turn and help keep me on track! Thank you!!
Kelley
Montrose
CO
Date:
2/4/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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