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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards
2022-2025 Top Work Places - Compensation and Benefits
2024 Energage Financial Services
RISE Winner
2022-2024 Culture Excellence Awards/Compensation & Benefits
2021-2024 Culture Excellence Awards/Innovation
2021-2024 Culture Excellence Awards/Leadership
2022-2024 Culture Excellence Awards/Purpose & Values
2021-2024 Culture Excellence Awards/Work-Life Flexibility
2022 Best Mortgage Company to Work For
2023 Diversity Leaders
Top Employers for Women
2022 Top Work Places
2023 Top Work Places

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
The team's communication was outstanding and made the process stressfree and seamless.
Jerry
Tucson
AZ
Date:
5/26/2026
5
5555555
Bob staying in communications all along.
Andrew
Darien
WI
Date:
5/26/2026
5
5555555
Working with Michelle throughout our home buying process was such a blessing. Not only is she incredibly knowledgeable and professional, but we’ve also known her personally outside of the loan process, which made the experience even more special. She was always patient, responsive, and genuinely cared about helping our family every step of the way. She made what could have been a stressful process feel smooth and manageable, and we always knew we were in good hands. We’re so thankful for her hard work, kindness, and dedication, and would highly recommend her to anyone looking for a loan officer they can truly trust.
Allyson
Kearney
MO
Date:
5/26/2026
5
5555555
Fast and easy Tammy's the best
Tim
Ripley
TN
Date:
5/26/2026
5
5555555
Allison is always attentive, respectfu, friendly and very honest She is the most helpful person in every aspect of her business respond to all inquiries in a timely fashio . Always goes above and beyond expectations and always conduct herself in a positive and respectful manner I highly recommend Allison for all your mortgage needs
Nestor
Pike Road
AL
Date:
5/26/2026
5
5555555
Kelly's support and advise was always on spot
Jose Enrique
Spring
TX
Date:
5/26/2026
5
5555555
Professiona, and quick turn around in a short notice. Mary keep me informe and she able to assist with closing.
Lakera
Conley
GA
Date:
5/26/2026
5
5555555
Really went to bat for us, ought to get a raise
Seth
Toledo
OR
Date:
5/26/2026
5
5555555
Lori and her team were with us every step of the way. They were all very responsive .
Jonathan
Frankford
DE
Date:
5/26/2026
5
5555555
Mamie is persistent and is always looking for ways to expedite the process. She is super friendly and treats her clients like family. Mamie is invested in the outcone for her clients and gives 110%.
Emily
Snohomish
WA
Date:
5/26/2026
5
5555555
Nathan was with us every step of the way help us understand the process of buying a home!
Jackson
Bryan
TX
Date:
5/26/2026
4
4444444
Courtesy ! When we couldn't figure something out you helped us!
Deborah
Hahira
GA
Date:
5/26/2026
5
5555555
Nick was extremly responsive and helpful. He guided me through the process and was patiend with me when a creditor had a fradulant account that needed to be resolved. Nick did everything to earn my trust and business by matching and beating any competition. I told my realtor to only recommend Nick to all of his clients.
Daniel
Georgetown
TX
Date:
5/26/2026
5
5555555
Communication between, Matt, Kayla and us were outstanding.
Charles
Watertown
WI
Date:
5/26/2026
5
5555555
They worked fast and around the clock to get us preapproved in time to make a offer and to push up our move in date! We couldn't recommend their team enough!
Brittany
Overland Park
KS
Date:
5/26/2026
5
5555555
John and his whole team made everything effortless and easy. Communication was great and he's a super nice guy who knows his stuff!
Hannah
Kansas City
MO
Date:
5/26/2026
5
5555555
The up front time spent to help understand everything was great. Also we were always able to get an answer back within an hour or two to any question we had which was great.
Maggie
Herndon
VA
Date:
5/26/2026
5
5555555
Outstanding professionalism from start to finish!
William
Spokane
WA
Date:
5/26/2026
5
5555555
Melanie was there at all hours of the day to answer our questions! We felt comfortable with her judgment in the first time homebuyers process.
Zachary
Shelby
NC
Date:
5/26/2026
5
5555555
Barry's is an outstanding Loan Officer. His quick thinking and responsiveness put me in the perfect position to make a competitive offer and secure my forever home. He supported me through everystep of the process, including attending my closing!!! I truly appreciate his excellent services. Thank you, Barry!
Lisa
Beltsville
MD
Date:
5/26/2026
5
5555555
Chris helped us out through out the entire process
Daniel
Milwaukee
WI
Date:
5/26/2026
5
5555555
Hailey is extremely knowledgeable and she's an outstanding communicator. She kept things in simple terms, was always gracious and kind, and made the financial aspects go smoothly from start to finish!
William
Nine Mile Falls
WA
Date:
5/26/2026
5
5555555
The communication and prompt answer to questions
Craig
Orange City
FL
Date:
5/26/2026
5
5555555
Nick was responsive and quickly available any time requested
Maxine
Decatur
GA
Date:
5/26/2026
5
5555555
Great communication, made the process as simple as possible, personable
Brigid
Mount Laurel
NJ
Date:
5/26/2026
5
5555555
Very attentive to all details and bent over backwards to ensure a smooth transaction, thanks so much!
Richard
Archer Lodge
NC
Date:
5/26/2026
5
5555555
Sharmain was so helpful and throughly explained the process to us. She took her time making sure we understood and were comfortable with everything every step of the way.
Alex
Sauk Rapids
MN
Date:
5/26/2026
5
5555555
Nick and his assistant were very responsive. Plus, our loan was successfully executed.
Jonathon
Austin
TX
Date:
5/26/2026
5
5555555
Despite some minor communication issues from the start, Jennifer clearly had our best interest in mind and was constantly going above and beyond to get us the best possible offer so that we could get into our home. My wife and I are extremely grateful for everything she did.
Christian
Canton
TX
Date:
5/26/2026
5
5555555
She was extremely professional and helpful. She was very understanding and helpful for every unique and different circumstance or question that arose throughout the proces!
David
Nampa
ID
Date:
5/26/2026
5
5555555
Your team was so patient and supportiv!
Beth
Topeka
KS
Date:
5/26/2026
5
5555555
The client portal kept communication clear and submitting the necessary documents was simple and easy.
Stephen
Atlanta
GA
Date:
5/26/2026
5
5555555
Jacob and Rose are very knowledgeable. The whole we was going through the process of getting the loan for the house they acted like we were their number one priority. If they missed a call they would get back with us as soon as possible. They would even help out on weekends. Very nice and professional.
Russell
Casper
WY
Date:
5/26/2026
4
4444444
Made the process easy
Alicia
Salado
TX
Date:
5/26/2026
5
5555555
After multiple closings and refi's with Nick, we'd still use him. I trust his knowledge of the field he loves and knows so well.
Lauren
Georgetown
TX
Date:
5/26/2026
5
5555555
Very quick to respond to my questions
Colin
Cary
NC
Date:
5/26/2026
5
5555555
Joshe went above and beyond with our transactions in every measure
Jennifer
Windham
NH
Date:
5/26/2026
5
5555555
She made things smooth and worked quickly once we sent over anything she needed.
Aubrey
Winnsboro
TX
Date:
5/26/2026
5
5555555
Olga Capellan made our home buying experience amazing from start to finish. She was extremely helpful throughout the entire process, always keeping us informed and answering every question we had with patience and professionalism. Her knowledge and experience gave us a lot of confidence and made everything feel much less stressful. She truly went above and beyond to help us get our house, and we are very grateful for all her hard work and dedication. We highly recommend Olga to anyone looking for someone trustworthy, knowledgeable, and genuinely caring.
Esau
Brownsville
TX
Date:
5/26/2026
5
5555555
I had a question I could always get an answer.
Annette
Shaker Hts
OH
Date:
5/26/2026
5
5555555
Super attentive, responsive, and very thorough in explaining everything. Especially for me being a first time home buyer!
Jace
Georgetown
TX
Date:
5/26/2026
5
5555555
Lou was always so helpful in answering questions and always made sure we understood what we were looking at. As first time home buyers, Lou was more than happy to clarify next steps and double check that we were confident moving into the next thing! Thank you so much Lou!!!
Taryn
Marietta
GA
Date:
5/26/2026
5
5555555
Promptness
Gregory
Banner
WY
Date:
5/26/2026
5
5555555
The communication and knowledge of the team.
Angela
Tulsa
OK
Date:
5/26/2026
5
5555555
Great customer service. Extemly easy documents processing.
Jason
Scottsdale
AZ
Date:
5/26/2026
5
5555555
Great communication
Heather
Lonsdale
MN
Date:
5/26/2026
5
5555555
Jimmy was informative and communicated through each step in the process. There were minimal hiccups through the process. The short videos about each phase were also helpful.
Jeffrey
Lake Placid
FL
Date:
5/26/2026
5
5555555
The standout element of our experience is Tim. Buying a home while living hundreds of miles and multiple states away requires an immense amount of trust. Tim didn't just handle our loan smoothly, he proved to be someone we could implicitly rely on to do the right thing on our behalf. Knowing he was looking out for us and willing to go the extra mile absolutely made this experience personal. We are incredibly grateful for his dedication and the genuine care he showed us throughout the process.
Laife
Westfield
IN
Date:
5/26/2026
5
5555555
Home buying can be very intimidating but Rachel made the process so easy and ansewered all of our questions. She was always responsive no matter the time. She became a new member of our family! We highly recommended her and Fairway Mortgage.
Mark
Potter
NE
Date:
5/26/2026
4
4444444
You gave helpful answers to all of my questions throughout the process. Also, the weekly updates were informative and kept me on track with all of my information.
Ren
Atlanta
GA
Date:
5/26/2026
5
5555555
Constant updates. Worked tirelessly to get me my loan
Marco
Mundelein
IL
Date:
5/26/2026
5
5555555
Great communication, patience, and resilience to help us with acquiring our home. They made sure we had things going in our favor throughout the whole process. Any stressful moments were taken of promptly and accordingl, which made our part that much easier.
Richard
Shallotte
NC
Date:
5/26/2026
5
5555555
This is my fourth time working with Barry on financing a new home. As always, his professionalism is of the highest quality, and the team makes everything easy! Looking forward to refinancing with Barry when rates go down eventually!
Lila
Yakima
WA
Date:
5/26/2026
5
5555555
Beata and Christina kept in touch with us regularly and explained everything in detail. They were very professional and helped us through every step of the process.
Robert
Palatine
IL
Date:
5/26/2026
5
5555555
Ruben was great. With communication and helping me thru my journey. Thanks alot
James
Racine
WI
Date:
5/26/2026
5
5555555
Beata and her team were very helpful and responsive to our questions throughout the home-buying process.
Rikki
Palatine
IL
Date:
5/26/2026
5
5555555
Great communication, very helpful when needed
Tristen
Stilesville
IN
Date:
5/26/2026
5
5555555
Thanks Jack for guiding me through every step of the closing.your professi and attention made the entire home refinance ownership journey smoother than expected i am truly grateful and will recommend to my family friends
Sharad
O Fallon
MO
Date:
5/26/2026
5
5555555
Great communication and service. Could not be happier
Ralph
Morris
AL
Date:
5/26/2026
5
5555555
Professional and supportive
Janet
Bellville
TX
Date:
5/26/2026
5
5555555
Very responsive to all my questions and requests. Truly felt Giovanny had my best interest at heart and worked his magic to get my dream country property. My request was probably not the recommendaction for a first time home buyer but he respected my wishes and made the process smoother than I could have ever imagined. Many THANK YOUs to Giovanny!!
Shalonda
Kittrell
NC
Date:
5/26/2026
5
5555555
Good communications. We loved the video emails.
Gary
Gleneden Beach
OR
Date:
5/26/2026
5
5555555
seamless and quick process with plenty of communication .
Travis
Brownsburg
IN
Date:
5/26/2026
5
5555555
Patient and understanding of me. Always answered my calls.
Jonathan
Lafayette
IN
Date:
5/26/2026
5
5555555
Kent communicated clearly and concisely and ensured that the closing process was smooth as can be. The whole process felt a bit too easy, which is a testament to the hard work of him and his team. Highly recommend!
Colin
Shawnee
KS
Date:
5/26/2026
5
5555555
We had a great experience working with Art throughout the home buying process. Communication was clear, timely, and professional, and he made everything feel smooth and manageable from start to finish. We truly appreciated the patience in answering our questions and helping us feel informed every step of the way. Thank you for helping our ohana purchase our new home!
Mahina
Kaneohe
HI
Date:
5/26/2026
4
4444444
Peter's availability on answering his phone at all hours of the day made it a great experience.
Eduardo
Murrieta
CA
Date:
5/26/2026
5
5555555
Nicole has great communication and report with her clients. As a realtor, I have referred her to friends and family and used her for my personal loan. She's wonderful!
Wanda
Cypress
TX
Date:
5/26/2026
5
5555555
Kyle made sure I knew that he was always available to assist and to answer questions. Also helped with tech support as my computer skills not great.
Anita
Grand Junction
CO
Date:
5/26/2026
5
5555555
The followup with all parties concerned and the basic positive interactions.
Larry
Hoover
AL
Date:
5/26/2026
5
5555555
David was on top of everything throughout the entire process and was extremely competitive with other lenders.
Carlton
Westfield
IN
Date:
5/26/2026
5
5555555
Jimmy went straight to the point and was very helpful thanks
Erik
Avondale
AZ
Date:
5/26/2026
5
5555555
Kyle Crone was so amazing and informative. He walked us through the entire process smoothly with no hiccups. Answered all of our questions (and there were a LOT) always answered the phone. I would recommend Kyle to anyone buying a home. This is the leandor of your dreams.
Daniel
Grand Junction
CO
Date:
5/26/2026
5
5555555
Felicitas is so knowledgable and communicative. Her support during this process made us feel informed and supported. We made the right choice working with Fairway!
Haley
Denver
CO
Date:
5/26/2026
5
5555555
Good communication
Andrew
Kansas City
MO
Date:
5/26/2026
5
5555555
The process was very fast. I am a very satisfied client and very happy.
Yaneisis
Louisville
KY
Date:
5/26/2026
5
5555555
Gary made this process so easy and not stressful. It was such a great experience buying a home.
MARIAH
Spiro
OK
Date:
5/26/2026
5
5555555
The whole team was great. Iman went above and beyond to help me with my rate and lowering my rate and I really appreciate his help and everybody else's help in this team
Saghi
Gaithersburg
MD
Date:
5/26/2026
5
5555555
Timely and professional
Greg
Lago Vista
TX
Date:
5/26/2026
5
5555555
Quick and effecient. Great communication. Spared us from the minutiae that they took care of so we didn't have to worry.
Chad
Nampa
ID
Date:
5/26/2026
5
5555555
Troy and his team went above and beyond throughout our home purchase in Sioux Falls, SD. They were incredibly organized and worked hard to help us meet a tight closing deadline, which made a huge difference for our family. Communication was phenomenal from start to finish — Troy was always available by phone or email, quick to respond, and kept us informed every step of the way. Beyond being knowledgeable and professional, Troy was also extremely personable and made the entire lending experience feel smooth and stress-free. My wife and I truly could not have asked for a better experience, and we are extremely grateful for Troy and his team. We would highly recommend them to anyone looking for a lender who genuinely cares and delivers exceptional service.
Jordan
Sioux Falls
SD
Date:
5/26/2026
5
5555555
Timely, responsive and very accommodating.
Kiel
Kearney
MO
Date:
5/26/2026
5
5555555
This process was smooth and effortless with the help from Dana and her team! It was so nice to be able to have help from Lindsey and Reagan! They kept track of all the things needed to complete our loan! We can't thank them enough for all they did!
Justin
Manila
AR
Date:
5/26/2026
5
5555555
Jim was incredibly knowledgeable and easy to work with — he was always reachable and happy to answer any questions we had along the way.
Courtney
Elmwood Park
WI
Date:
5/26/2026
5
5555555
Klara and her team helped us so much! Klara is quick to respond and very easy to work with. I will use her in the future if refinancing is needed!
Brittany
Elgin
IL
Date:
5/26/2026
5
5555555
Overall quality
Tianyi
Overland Park
KS
Date:
5/26/2026
5
5555555
Very attentive and on top of anything we needed to facilitate our mortgage
Joshua
Delavan
WI
Date:
5/26/2026
5
5555555
Erin answered every text, email, and phone call. She was always available and made this process as smooth as can be!
Jackie
Homewood
AL
Date:
5/26/2026
5
5555555
Nikie made everything easy and amazing!!
Jacqueline
Eagle
ID
Date:
5/26/2026
5
5555555
we wouldn't have been able to do this without him. He was truly amazing and so kind. We really felt like he cared about us and was doing everything he could. He was able to get us to close on our original closing date. He made this experience so much better for us than our previous lender. he always responded right away and took great care of us!! No one has ever helped us the way he did , we are so grateful for him.
Sara
Janesville
WI
Date:
5/26/2026
5
5555555
He made the process easy and less stressful.
Drew
Deforest
WI
Date:
5/26/2026
5
5555555
What made this experience great was the outstanding communication and support from Cheryl and Emanuel. From the very beginning, the online portal was easy to use and made it simple to upload documents and track exactly where we were in the process. I always appreciated the emails and updates letting us know what step came next, which helped make a stressful process feel much more manageable. Cheryl was absolutely amazing throughout our home-buying journey. She was always available to answer questions, no matter how many I had, and she never made me feel uncomfortable for asking them. If I didn't understand something, she would take the time to explain it in a different way and provide examples until it made sense. Our loan process ended up being much longer and more complicated than expected. We went through a short sale, made offers on multiple homes, and experienced several changes before finally finding the house we are purchasing. Through every twist and turn, Cheryl remained patient, responsive, knowledgeable, and supportive. She stayed on top of every update and helped guide us through each change with confidence. Buying a home can be overwhelming, but Cheryl and Emanuel made us feel supported every step of the way. Their professionalism, communication, and dedication to helping us reach the finish line made all the difference. I would highly recommend them to anyone looking for a lender who truly cares about their clients.
Shanay
Temple
TX
Date:
5/26/2026
4
4444444
The process was easy! The app made everything very quick and easy!
Cristin
Manila
AR
Date:
5/26/2026
5
5555555
communication of the steps and where we were in the process
Sue
Arcadia
CA
Date:
5/26/2026
5
5555555
prompt communication and explanation for what's needed.
Taylor
Overland Park
KS
Date:
5/26/2026
5
5555555
Becky is a wonderful person inside and out. She gives her all to her clients and to her work. Her positivity and love she shows to all her clients is unmatched. The attention to detail and openness of communocation makes you feel so reassured. We have used Becky for all our home purchases and will always recommend her to anyone we can. She is simply unmatched in her work and even more so in her character - she is truly a ray of sunshine.
Jessica
Lake Mills
WI
Date:
5/26/2026
5
5555555
Ralph was very eager to answers all of our questions that greatly helped us to fully understood the details of mortgage loan options. He's timely in providing updates on our loan application progress thru different ways communications like text messages, calls, & e-mails. He was very much willing to help by the time we are shopping of different lenders, tried his best to answers our questions on differences of the loan proposals(policy, rate, etc.) from each lender. Our loan application and progress was very smooth and not stressful with Ralph helping us.
Jose
South Elgin
IL
Date:
5/26/2026
5
5555555
Nate is the man. He was always willing to make himself available and was quick and efficient with everything he helped with. He made the loan process a piece of cake.
Greg
Kansas City
MO
Date:
5/26/2026
5
5555555
Braden was fantastic to work with. As first time buyers, he was quick to answer any questions or concerns we had. He kept us updated every step of the way. We highly recommend Braden!!
Hannah
Port Neches
TX
Date:
5/26/2026
5
5555555
Everyone was amazing to work
Cynthia
Cape Coral
FL
Date:
5/26/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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No items found.

Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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