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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Bob met my desire to keep the exprrience low stress and not rushed
Ronald Alan
Boulder
CO
Date:
10/21/2026
5
5555555
What sets this team apart from others is primarily that we never had to wonder what was coming next. We were kept very informed of what processes were being completed, when we needed to provide information, and what was coming next (what to watch for via email etc.)
Keith
Marshfield
MO
Date:
10/21/2026
5
5555555
Excellent communication.
Nathaniel
Tampa
FL
Date:
10/21/2026
5
5555555
Great communication and always answering questions that I had
Riley
Flower Mound
TX
Date:
10/21/2026
5
5555555
From start to finish of my loan exprerience, Francesco did any exceptional job to complete and explain all documents and requests.
Roy
Elmhurst
IL
Date:
10/21/2026
5
5555555
Carrie was always available by call or email to answer any questions that I had. She prepared excel sheets to help visualize different scenarios and made it very easy to understand.
Cameron
Nampa
ID
Date:
10/21/2026
5
5555555
Great communication and kept me informed.
Karl
Marietta
GA
Date:
10/21/2026
5
5555555
Good and timely communication 😀😀
Jeffrey
Milwaukie
OR
Date:
10/21/2026
5
5555555
Benjamin was always bailable and we felt that he had our best interests in mind.
Marcus
St George
UT
Date:
10/21/2026
5
5555555
Ian Mills made my homebuying experience smooth and stress-free. He was knowledgeable, responsive, and always willing to answer my questions. I truly appreciate his help and highly recommend him!
Quinn
Maylene
AL
Date:
10/21/2026
5
5555555
This is the second home loan we’ve done through Linda, and we couldn’t be happier! She makes the entire process so smooth and takes care of all the little details so we don’t have to worry about a thing. She is incredibly professional, and her entire team is absolutely amazing, helpful, and supportive every step of the way! We always recommend Linda to anyone looking for a home loan because we know they’ll be in great hands! Thank you again, Linda, Jackie, and Bailey, for everything you did to help us purchase our forever home!
Kayla and Jim
Date:
10/21/2026
5
5555555
Knowledgeable, timely responses, wonderful customer service and friendly.
Debra
Houston
TX
Date:
10/21/2026
5
5555555
Kelly is very knowledgeable and explains the process well. She is patient with questions and very personable. Her team is equally as pleasant to work with.
Kami
Spring
TX
Date:
10/21/2026
5
5555555
Jo and team kept us fully informed and helped us with understanding the whole process from start to finish! Their AI portal is top notch and their team full present and always ready to help! This was the most efficient, seamless and solid home purchase we have been through and I have Jo and her team to thank for that!
Constance
Hermon
ME
Date:
10/21/2026
5
5555555
Communication was on time and kept me informed of what was going on and what was needed.
Thomas
Largo
FL
Date:
10/21/2026
5
5555555
Despite our needing mutliple approvals and changes....Michelle and her team continued to provide excellent service despite at times maybe doubting if a deal would ever actually close
Raymond
Damascus
OR
Date:
10/21/2026
5
5555555
Kyle was very attentive, emails, texts, explanations of process, prompt & friendly.
Bernadette
Grand Junction
CO
Date:
10/21/2026
5
5555555
Chris was very helpful and communicative.
Nathan
Gresham
OR
Date:
10/21/2026
5
5555555
He always kept me in the loop and made me feel valued as a client
Timothy
Lewisberry
PA
Date:
10/21/2026
5
5555555
Salma made this experience very easy and wonderful
Shadde
Orland Hills
IL
Date:
10/21/2026
5
5555555
Great responsiveness and creativity.
Stacy
Park City
UT
Date:
10/21/2026
5
5555555
Simple, easy process great communication
Samuel
Goodlettsville
TN
Date:
10/21/2026
5
5555555
You made this process so easy and smooth. I enjoyed working with you so much!
Brooke
Bel Air
MD
Date:
10/21/2026
5
5555555
clear and consistent communication. Excellent knowledge and guidance of the mortgage process including FL tax laws. Flexible and helpful.
Richard
Boca Raton
FL
Date:
10/21/2026
5
5555555
Jaime is compassionate and very kind. She makes sure that her clients understand all is needed as well as guides them every step of the way. She is sinply amazing
Marion
Cheyenne
WY
Date:
10/21/2026
5
5555555
Terry is knowledgeable in his field. He usually had the answer to whatever I asked. If he was unsure, he always got back to me with the answer in a timely manner. Being first time homebuyers, we were very nervous. Terry made us comfortable with the process and confident in our choice. Thank you, Terry!
Seana
New London
NC
Date:
10/21/2026
5
5555555
Working with Linda and her team throughout the home lending process was an absolute pleasure! She made everything easy and smooth from start to finish, taking the time to explain everything clearly and answer any questions we had. She made what could have been a stressful process feel simple and seamless, and we are so grateful for all her help. We highly recommend Linda and her team to anyone looking for a great lending experience!
Elicia
Fremont
WI
Date:
10/21/2026
5
5555555
The whole communication and process was quick and easy. Also they were willing to answer any questions without hesitation.
Adam
Lisbon
OH
Date:
10/21/2026
5
5555555
Lucky and her team made the entire process smooth. She was very thorough in explaining anything we had questions on and was very responsive.
Melody
Deer Park
TX
Date:
10/21/2026
5
5555555
Kevin was kind, polite, and responsive throughout the entire process. He always took time to answer our questions. We highly recommend him to anyone looking for a knowledgeable loan officer.
David
Monroe
GA
Date:
10/21/2026
5
5555555
Made things easy and good followup
Cassondra
Cypress
TX
Date:
10/21/2026
5
5555555
Brett was fantastic to work with and went above and beyond to get the loan process done in a timely manner. I will definitely recommend Brett to friends & coworkers .
Pamela
Forest Lake
MN
Date:
10/21/2026
5
5555555
Attentive, consistent , persistent, thorough, professional, quality
Jordan
Peterborough
NH
Date:
10/21/2026
5
5555555
The consistency of communication, the easy process of filling out documents and providing additional guidance theough the homebuying process.
Alexandria
Arlington Heights
IL
Date:
10/21/2026
5
5555555
Constant communication, full disclosure of purchasing options, did not feel rushed or pressured into making a specific decision.
Dakota
Temple
TX
Date:
10/21/2026
5
5555555
MIke and his team, are very pleasant and knowledgable. They were all a pleasure to work with.
Louis
Reisterstown
MD
Date:
10/21/2026
4
4444444
All my calls were returned within 5 minutes and all my questions were answered. Very nice people working in the building
Leonel
Indio
CA
Date:
10/21/2026
5
5555555
The process was easy and painless
Tyler
Fort Wayne
IN
Date:
10/21/2026
5
5555555
She was very helpful and answered any questions we called.
Qusay
Date:
10/21/2026
5
5555555
5.0 Stars!
Alex
Date:
10/21/2026
5
5555555
5.0 Stars!
Cindy Everroad
Date:
10/20/2026
5
5555555
The personal attention andprimptness of answering all my questions and emails.
Cynthia
Indianapolis
IN
Date:
10/20/2026
5
5555555
Great people! Great company! The experience was the best!
Kyle kirk
Date:
10/20/2026
5
5555555
The personal attention to detail and coaching was fantastic!
Kyle
Eudora
KS
Date:
10/20/2026
5
5555555
5.0 Stars!
Robin Pestalozzi
Date:
10/20/2026
5
5555555
Buying a home is a big move, but buying a home in another state, while moving your family across the country, starting a new job and selling a house in another state amidst it all was quite the whirlwind! Sharla's team exhibited the most patience, kindness and support through it all - they'd answer our questions most thoroughly, thoughtfully and always make sure we understood what was needed while offering their support. They were available 7 days a week and with little notice, which wasnt expected but certainly made things go smoothly!! We're so grateful!
Robin
Cottonwood Heights
UT
Date:
10/20/2026
5
5555555
The level of communication. And making sure I understood the steps and whatbwas going on.
Nia
Indianapolis
IN
Date:
10/20/2026
5
5555555
Everything went smooth and you all were on your A game!!
Ivan
Concord
NC
Date:
10/20/2026
5
5555555
Easy process and good communication, loved that is was local and personal
Kathy
Dover
AR
Date:
10/20/2026
5
5555555
Lucas was very responsive and super helpful with all my questions!
Alex
Peabody
MA
Date:
10/20/2026
5
5555555
Everyone helpful and friendly. Answered all my questions quickly.
Willa
Independence
MO
Date:
10/20/2026
5
5555555
An Outstanding Experience — Thank You, Doug! I honestly can’t thank Doug and his team enough for everything they’ve done for me! Doug did a fabulous job and made the entire mortgage process incredibly easy, smooth, and fast. From beginning to end, everything went so well, and I was truly impressed with how quickly and professionally everything was handled. Doug, I sincerely appreciate all your hard work, patience, support, and dedication throughout this process. Getting a mortgage can sometimes be stressful, but you made the entire experience simple, smooth, and worry-free. It means a lot to work with someone who genuinely cares about their clients and goes above and beyond to make things happen. Thank you so much, Doug, from the bottom of my heart! I’m truly grateful for everything you did to help make this process such a positive experience. I couldn’t be happier with the service I received, and I would highly recommend Doug and his team to anyone looking for a reliable, professional, and caring mortgage team.
Or Turgeman
Date:
10/20/2026
5
5555555
the service was professional, and the entire process was smooth and stress-free. I truly appreciate the excellent communication and support. Highly recommended!
Naol
Clackamas
OR
Date:
10/20/2026
5
5555555
Top notch team full of knowledge guidance and truth. They should be your first call when considering a mortgage
Michael Gonynor
Date:
10/20/2026
5
5555555
Joe is always a source of truth and knowledge within his profession. His team should be your first call when in search of a mortgage
Michael
Palm Coast
FL
Date:
10/20/2026
5
5555555
5.0 Stars!
Seth Hazer
Date:
10/20/2026
5
5555555
Nate was great to deal with and always made sure to any questions and was very responsive. Highly recommended!
Seth
Jamestown
ND
Date:
10/20/2026
5
5555555
The professionalism and great customer service.
Raphael
Killeen
TX
Date:
10/20/2026
5
5555555
She worked really h*** o* our behalf.
Patricia
Lone Jack
MO
Date:
10/20/2026
5
5555555
Bryant and his team were excellent from our very first conversation. He was always responsive, communicated clearly, and took the time to explain all of our available options while walking us through every step of the process. He truly made the entire experience, from pre-approval all the way through closing on our new home, as easy and stress-free as possible. We couldn't have asked for a better experience and would highly recommend Bryant and his team to anyone looking to purchase their first home or their next property!
Adam Jackson
Date:
10/20/2026
5
5555555
Bryant was graet from the very beginning in reaching out and explaining the entire process. His communication was one of the deciding factors for us from the first contact we had with him. He did a great job of following up to make sure any and all questions were answered and in a timely manner. His team also continued in the same fashion with great communication and making sure we had everything we needed in order to understand the process. Not just asking for things from us but also telling us the reason why they needed it and were all very good at responding to emails/calls when we did reach out or follow up about something.
Adam
Indianapolis
IN
Date:
10/20/2026
5
5555555
Really great comunication and education every step of the way, and you were the definition of going "above and beyond" to help us navigate our unique situation!
India
Martinsville
IN
Date:
10/20/2026
5
5555555
Thanks for everything 👍
Tryan
Astoria
OR
Date:
10/20/2026
5
5555555
Easy to work with. Best rates .
Lindsay
Bridgeport
CA
Date:
10/20/2026
5
5555555
Brian is honest, communicative and a great strategic partner for your mortgage needs.
Barbra Milwood
Date:
10/20/2026
5
5555555
Quick responses. Personal feel
Rockwell
Boise
ID
Date:
10/20/2026
5
5555555
5.0 Stars!
Tiffany Salami
Date:
10/20/2026
5
5555555
Thanks to Gene and his support in getting me approved for this loan and for getting me into the solar program! You are wonderful thank you for all your prompt response! It was a roller coaster and thanks for riding along with me!
Tiffany
Albuquerque
NM
Date:
10/20/2026
5
5555555
Friendly and knowledgeable staff
Sean
Peachtree City
GA
Date:
10/20/2026
5
5555555
I had the pleasure to know Brian through our work in the McKinney real estate community, and he's someone I'm glad to have in my network. He's positive, reliable, and genuinely likes helping people to increase their wealth through real estate, which matters a lot in this business. I'm looking forward to working together with clients, and I'd feel confident recommending him to anyone looking for a lender.
Ana Mendez
Date:
10/20/2026
5
5555555
Derek and his whole team were fantastic to work with. He and the team (especially Hannah Abell) always showed patience and responded quickly to our many questions during the process. They gave accurate and professional advice from pre-application through the closing. They were caring and went above and beyond to make us feel cared for. They served as advocates for us and we will always be appreciative. Mike and Caroline Mills Please note that this is appearing under my daughter's Google account name for some reason. This is Leonard (Mike) Mills and Caroline Mills, not Bailey Mills Gonzalez. My Google email is gcmikemills@gmail.com
Leonard
Saint Matthews
SC
Date:
10/20/2026
5
5555555
Andrew and the LaMacchia team made the process of buying a home smoother by the consistent updates and proactive communication. We always knew what the next steps were and Andrew remained readily available with any questions or concerns. Him and his team were also encouraging throughout this process. Thank you so much for the support! From the Shockey family!
Bridgette
San Antonio
TX
Date:
10/20/2026
5
5555555
Michael was professional, kind, and quick! made the process so enjoyable & process was such a breeze.
Madison
Henderson
NV
Date:
10/20/2026
5
5555555
Ryan is very knowledgeable and passionate about creating wealth through investing in RealEstate. This is not just for the wealthy, this is available to everyone. Reach out to Brian to help create a plan for generational wealth for your family.
Jill Walpole
Date:
10/20/2026
5
5555555
good customer service
Wendy
Las Vegas
NV
Date:
10/20/2026
5
5555555
Roman was communicative and quick with responses! He outlined each step clearly. It was easy to understand what was happening and when. Highly recommend.
Catelyn
Oro Valley
AZ
Date:
10/20/2026
5
5555555
Thanks Chris for working with us on this loan. Appreciate your support.
Timothy
Lititz
PA
Date:
10/20/2026
5
5555555
Great communication and super friendly. Made sure I understood every step.
Wade
Scranton
KS
Date:
10/20/2026
5
5555555
Laura Franks provided an exceptional lending experience for my buyers. From start to finish, she was attentive, patient, knowledgeable, and consistently communicative. She took the time to explain every step clearly, making sure my clients felt informed and supported throughout the process. Although this wasn’t their first home purchase, Laura’s level of care truly stood out to them. She even attended closing a personal touch that meant a great deal to all of us. As a REALTOR®, I value a lending partner who pays attention to the details, follows through, and works alongside everyone to get our clients to the closing table. Laura delivered on all of that. I’m grateful for her partnership, highly recommend her, and look forward to working with her again!
Christian Soto
Date:
10/20/2026
5
5555555
Laura Franks provided an exceptional lending experience for my buyers. From start to finish, she was attentive, patient, knowledgeable, and consistently communicative. She took the time to explain every step clearly, making sure my clients felt informed and supported throughout the process. Although this wasn’t their first home purchase, Laura’s level of care truly stood out to them. She even attended closing a personal touch that meant a great deal to all of us. As a REALTOR®, I value a lending partner who pays attention to the details, follows through, and works alongside everyone to get our clients to the closing table. Laura delivered on all of that. I’m grateful for her partnership, highly recommend her, and look forward to working with her again!
Christian
Copperas Cove
TX
Date:
10/20/2026
5
5555555
knowledge and response time
Chad
Windham
OH
Date:
10/20/2026
5
5555555
quick and thorough communication
Grace
Harrisburg
PA
Date:
10/20/2026
5
5555555
Josh was very responsive and patient with our questions. He explained the process well all along the way. He went above and beyond what we expected! However, I wasn't a big fan of the "upselling" that Fairway threw our way for this coverage and that and things like the "madecard" rewards card. We're so "decision fatigued" during and after buying a house, just coming out of fight/flight mode from making sure we're reading all the fine print of all the documents we're signing, I'm not really interested in more decisions, more fine print, more people trying to sell me something. I think the reason for the frustration is that this kind of is becoming more common everywhere you go/look. Every app you use and business you frequent wants upsell you something. Josh was great, but honestly, this did leave a sour taste in my mouth about Fairway.
Emile
Nampa
ID
Date:
10/20/2026
5
5555555
Ashley made the entire refinancing process smooth and stress-free. She was helpful, responsive, and great to work with from start to finish. We truly appreciate her help!
Karla
Ben Wheeler
TX
Date:
10/20/2026
5
5555555
Zach was wonderful to work with! He answered every question with care and was always quick to respond. His attentiveness and support made the entire experience smooth and reassuring. We truly appreciate his help and wholeheartedly recommend him!
Smruthi
Centerton
AR
Date:
10/20/2026
5
5555555
Very helpful with guiding us through all the steps in this process.
Kelli
Harrisburg
PA
Date:
10/20/2026
5
5555555
great communication and dedication to figuring out the loan
Maisy
Topeka
KS
Date:
10/20/2026
5
5555555
Lee made our homebuying experience great by being supportive, patient, and always willing to answer our questions. His guidance helped us feel confident throughout the process. We’re so grateful for his help in making our new home a reality!
Jose
Chesterfield
VA
Date:
10/20/2026
5
5555555
Communication
Donavon
Beloit
OH
Date:
10/20/2026
5
5555555
Friendly, efficient, and oersonal service
Joshua
Edmonds
WA
Date:
10/20/2026
5
5555555
Very personalized service and very helpful advice for first time home owners like us!
Anna
Fishers
IN
Date:
10/20/2026
5
5555555
You guys we're so informative and eager to execute our goals. THANK YOU
Charity
Prineville
OR
Date:
10/20/2026
5
5555555
Havens dedication to us the client and the process showed in every aspect. we are very thankful to haven and the fairway team for seeing this through to the end!
Gabriel
Osceola
IN
Date:
10/20/2026
5
5555555
They maintained constant communication and they provide a lot of additional services, some complementary, that are helpful for first time homebuyers to settle into their new home.
Jack
Chicago
IL
Date:
10/20/2026
5
5555555
It was seamless and wonderful.
Namita
Lakeland
FL
Date:
10/20/2026
5
5555555
Was very responsive with all our emails and was very detailed with everything we needed to know about being first time home buyers.
Christopher
Mount Joy
PA
Date:
10/20/2026
5
5555555
Brian is just so easy to work with! Communicates in a timely manner and always answers any questions!
Madison
Wentzville
MO
Date:
10/20/2026
5
5555555
Ben was in constant contact via email or text with me sharing updates and information. The process was real smooth, questions were answered in a timely manner, I felt very comfortable with Ben and the others that worked on my loan. For me the communication of the loan process and each step of my loan was very important. A huge thumbs up to Ben and Fairway Home Mortgage team. :)
Eloisa
Kansas City
MO
Date:
10/20/2026
5
5555555
You & your team were on top of everything & we were well informed
Lisa
Surf City
NC
Date:
10/20/2026
5
5555555
Unless you have a connection at another mortgage company, I highly recommend Fairway mortgage! Dan, Kristin and the Team will do what they can to get it done!
Nick Delgado
Date:
10/20/2026

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers