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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
I LOVED having a real person to deal with. Lisa responded promptly ever time I needed something. She was always pleasant and didn't seem to mind answering any of the many questions we had.She even came to our closing in case we had any issues. I will definitely recommend her and Fairway.
Barbara
Anderson
SC
Date:
7/16/2026
5
5555555
Working with Zach was great, he made the process simple and answered any questions we had.
Justin
Bella Vista
AR
Date:
7/16/2026
5
5555555
Mark was great to work with, quicl To respond to questions, found programs that would benefit me and explained everything thoroughly.
Anna
Arlington
VA
Date:
7/16/2026
5
5555555
The ease and communication between everyone on the team that made it happen. Yall really did make it an easy experience
Dennis
Dupo
IL
Date:
7/16/2026
5
5555555
The Communication and Ms. Driskells professionalism to secure us a loan and complete it in a timely manner was greatly appreciated. She made everything easy. M Frantz
Michelle
Azle
TX
Date:
7/16/2026
5
5555555
Ted, you and your team were super informative and helpful. You made the process pain-free and easy. Thank you so much for jumping in and for all your support.
Stacey
Sammamish
WA
Date:
7/16/2026
5
5555555
Garrett was hands down amazing. he handled everuthing in the background and make sure I was not stressed during this problem at all. Garrett was always readily available for a message or a quick phone call, and always told me not to worry everything was be figured out
Megan
Highland
IN
Date:
7/16/2026
5
5555555
You helped us understand everything we were signing and made it a pleasant experience for us!
Cassondra
Zebulon
NC
Date:
7/16/2026
5
5555555
Sharla + Team are excellent at communicating and ensured my refinance went smoothly. I would highly recommend them to friends and family.
Steiner
Salt Lake City
UT
Date:
7/16/2026
5
5555555
Very communicative, smooth process, nice and friendly people all around. It truly helped the process go smooth!
Lexis
Wonder Lake
IL
Date:
7/16/2026
5
5555555
Tim and team are incredibly detailed, organized, thourough, and overall wonderful. Thank you for dealing with me, my dad (lol) and all our questions. sincerely appreciate all the time & effort you put into helping us with our loan
Alexandria
Indianapolis
IN
Date:
7/16/2026
5
5555555
Very responsive and easy to work with.
Corey
Birmingham
AL
Date:
7/16/2026
5
5555555
Fantastic team and experience. So thankful for y'all and your knowledge!
Clayton
Ringgold
GA
Date:
7/16/2026
5
5555555
muy atento. Busca las mejores opciones. Muy colaborador a la hora de ayudarnos a resolver cualquier contratiempo.
Liliana
Watertown
WI
Date:
7/16/2026
5
5555555
Dawn was an absolute pleasure to work with and made this whole process seamless! She was a professional, I thank her for all her help, and look forward to enjoying my new home!!
Nicole
Date:
7/16/2026
5
5555555
Very helpful with special circumstance needs.
Jeanine
Vashon
WA
Date:
7/16/2026
5
5555555
Dana answered all of my questions in a way that was easy to understand and jumped through hoops to ensure I was going to leave with a house. She even responded promptly while she was on vacation!!!
Isaiah
Blytheville
AR
Date:
7/16/2026
5
5555555
Kristin was kind, knowledgeable, and responsive throughout the entire process. I felt great confidence in obtaining a mortgage through Fairway with Kristin as our contact.
Christian
Lincoln
NE
Date:
7/16/2026
5
5555555
Easiest , most professional Communication . Chad always seemed a step ahead informing us on our Progress . It left us as Buyers truly confident that Things were taken care of . I would like to applaud Chad and his entire Team on not only being amazing to work with but also the level of Knowladge and Professionalism we recieved were uncomparable . This is our 8th Homepurchase as we are former Military and now Veteran and we couldn't be happier with our Loan process start to finish . Bravo
Hannah
High Rolls Mountain Pa
NM
Date:
7/16/2026
5
5555555
Outstanding customer service, consistent communication, and we were able to close so quickly. We greatly appreciate you adn your team, especially Kara.
Christina
Pleasant View
TN
Date:
7/16/2026
5
5555555
Lacy has helped us a couple of times over the last several years. She's consistently been the ace of spades in my back pocket. When you're buying a house, having a lender that is competent, consistent, and reliable is THE most important thing. I love Lacy and will continue to work with her and her team!
Kandice
Date:
7/16/2026
5
5555555
Excellent communication. We were kept informed of the process and updated regularly. Closing was easy and smooth.
Carol
Mebane
NC
Date:
7/16/2026
5
5555555
Nathan was a great help
Linda
Lecanto
FL
Date:
7/16/2026
5
5555555
Very helpful
Christine
Ottawa Hills
OH
Date:
7/16/2026
5
5555555
Answering all my questions and guiding me in the right direction
Lisa
Kenosha
WI
Date:
7/16/2026
5
5555555
Aaron and his team stayed on top of everything during this somewhat complicated process of getting into one house and out of the other across a large physical distance.
David
Lubbock
TX
Date:
7/16/2026
5
5555555
Mai has helped us with several loans. She is conscientious, thorough, patient, and upbeat even during difficult markets. She is the consummate professional, and it is a privilege to do business with her. She has earned our highest recommendation.
Daniel
Goodyear
AZ
Date:
7/16/2026
5
5555555
The whole team made everything relatively easy. I really appreciated a few specific things. First, a few times I uploaded semi-random documents, and the team very quickly let me know if these were correct, and if not, what would be. Second, Sharla was just very pleasant to talk to when working on the purchase. She answered our questions in a way that made us comfortable to ask more.
Matthew
Salt Lake City
UT
Date:
7/16/2026
5
5555555
John was very patient to answer all the questions i I had and explaining in detail . The whole team communicated very well
Sunish
Manchester
CT
Date:
7/16/2026
5
5555555
Great with communicating and answering questions
Chase
East Bethel
MN
Date:
7/16/2026
5
5555555
Timely and open communication
Robert
Louisville
KY
Date:
7/16/2026
5
5555555
Timely communication and information. Smooth process
Kelon
Matteson
IL
Date:
7/16/2026
5
5555555
Constant reassurance and Phil held our hand and helped us through the whole process from getting our credit to where it needs to be to close. Phil was friendly and at the same time very professional.
Teresa
Wheat Ridge
CO
Date:
7/16/2026
5
5555555
Jennifer was flexible, attentive, and was very strong with her communication. Any questions or concerns I had were met with quick responses and kindness.
Joie
Pocahontas
AR
Date:
7/16/2026
5
5555555
Paige and the team were amazing. Worked very efficiently.
Rodolfo Marcondes
College Station
TX
Date:
7/16/2026
5
5555555
RICK WAS GREAT! SUPER QUICK AND EASY PROCESS - BEST EXPERIENCE
Anne
Kansas City
MO
Date:
7/16/2026
5
5555555
Drew made the process as easy as possible !
Hannah
West Suffield
CT
Date:
7/16/2026
5
5555555
Tim was great and I would highly reccomend him
Monte
Alvord
TX
Date:
7/16/2026
5
5555555
Garrett jumped through loads of hoops with the HOA and made it right in the end when there was issues
Sarah
Crown Point
IN
Date:
7/16/2026
5
5555555
Great cordination
Frederick
West Palm Beach
FL
Date:
7/16/2026
5
5555555
Very professional from beginning to end
Tony
Date:
7/16/2026
5
5555555
Brian was always quick to respond and to answer our questions and concerns. I always felt that he had our best interest in mind and went above and beyond to satisfy our needs.
Richard
Riverside
CA
Date:
7/16/2026
5
5555555
Entire team was responsive
Robert
Boynton Beach
FL
Date:
7/16/2026
5
5555555
Craig kept me well-informed throughout, walking me through each step of the process. He's a great example of what patience, kindness, and thoroughness look like when working with customers. I will never go anywhere else.
Christina
Wickenburg
AZ
Date:
7/16/2026
5
5555555
Always available. Provided honest and transparenr advise .
George
Bradenton
FL
Date:
7/16/2026
5
5555555
all the transacction
Julio
Goodyear
AZ
Date:
7/16/2026
4
4444444
Very polite
Walter
Walnut Cove
NC
Date:
7/16/2026
5
5555555
Linda is extremely knowledgeable and was extremely flexible during the whole process. She worked so hard for us
Abigail
Appleton
WI
Date:
7/16/2026
5
5555555
Tim, I love working with you and your team!! Thank you for helping my clients and providing a responsive and smooth experience!
Jessica
Alvord
TX
Date:
7/16/2026
5
5555555
Harriet did. We came to her telling her we needed to know where we were at with our credit and what we needed to do to get ready to buy to which she never pushed us to buy, she advised us on what to do to make ourselves better. Loved her!
Madelyn
Phenix City
AL
Date:
7/16/2026
5
5555555
Working with Charlie was an absolutely amazing experience from start to finish. He made what could have been a very stressful mortgage process feel smooth and manageable. Charlie was always responsive, patient, and willing to answer every question we had. He kept us informed throughout the entire process, explained everything clearly, and worked hard to make sure everything stayed on track for closing. What impressed me most was his professionalism, attention to detail, and genuine care for his clients. I always felt like we were in good hands. I highly recommend Charlie to anyone looking for a knowledgeable, trustworthy, and dedicated loan officer. Thank you for making our home-buying experience such a positive one!
Veronika
Boynton Beach
FL
Date:
7/16/2026
5
5555555
Easy technology, quick responses.
Mark
Sonora
CA
Date:
7/16/2026
5
5555555
The entire team was great to work with, they communicated with us every step of the way and made the home buying process less stressful.
Bridget
Thomasville
NC
Date:
7/16/2026
5
5555555
Carla and her team were great through the entire experience. They communicated well and were quick to answer any question we had. A process that can be overwhelming was made more manageable with their support.
Sheryl
Arlington
TX
Date:
7/16/2026
4
4444444
No thank you
Tracy
Millsboro
DE
Date:
7/16/2026
5
5555555
Justin was perfect all the way through this process.
Roberto
Farmington
UT
Date:
7/16/2026
5
5555555
I expected this financing to be harder. This is the first time we've financed a home while I was self employed. I expected a ton of questions etc. However, Dawn and team seemed to know how to handle self employment. The process was quite simple. We got a personal heads up any time something was sent for us to review as well as the app notification. So we never missed anything. The process moved quickly. Since we did a refi, we even got our need for an appraisal waived. The whole process took about 30 days even with our long vacation in the middle of it.
Evelyn
Houston
TX
Date:
7/16/2026
5
5555555
Jimmy was communicative and pleasant to work with. The whole process was a breeze!
Brittany
Glendale
AZ
Date:
7/16/2026
4
4444444
Everyone was very helpful when I had questions or needed something.
Carol
Tucson
AZ
Date:
7/16/2026
5
5555555
Clear and prompt communication
Shaina
Iron
MN
Date:
7/16/2026
5
5555555
Communication, kindness and information. I was kept informed every minute of the process.
Angel Luis
Burbank
IL
Date:
7/16/2026
5
5555555
It is well-received and fast-paced.
Addishiwot
Midlothian
VA
Date:
7/16/2026
5
5555555
Matt and his team work great , first time home buyers and this team was always will to break everything down and answer every question during our first experience in buying our first home
Peter
Kenosha
WI
Date:
7/16/2026
5
5555555
Scott made sure I knew what was going on every step of the way and helped answer questions whenever I had any. He made buying my first house much less stressful than it could've been!
Leah
Villa Park
IL
Date:
7/16/2026
5
5555555
Joanna made this process very easy and super quick . Helped me understand the process of buying a home
German
Eagle Pass
TX
Date:
7/16/2026
5
5555555
Communication, ease of process, teamwork
Tina
Bellevue
WA
Date:
7/16/2026
5
5555555
Jeff and his team were quick to respond to any emails/phone calls. They were all patient with my many, many questions and explained everything in a way I could understand.
Keri
Indian Trail
NC
Date:
7/16/2026
5
5555555
Lucas was very communicative and made the whole process way less stressful than we were expecting. He was easy to reach and made sure we always knew what was going on. The timelines/deadlines he gave were clear and given with plenty of warning time. I will be recommending him to friends as soon as I have some that need help .
Daniel
Haverhill
MA
Date:
7/16/2026
5
5555555
Tom was exceptional to work with. As a first time home buyer, he was very paitient to walk me through the process and answer all of my questions. He and his team were on top of every detail making sure everything was handled on time and seamlessly from the begining to the end.
Sara
Rochester
NH
Date:
7/16/2026
5
5555555
Rachel made sure that we didn't have ANY surprises throughout our process . We seemingly were more prepared than anyone! She taught us what was important, how to read documents, and even when we could expect the unexpected. 15/10!!
Benjamin
Copley
OH
Date:
7/16/2026
5
5555555
The updates and communication were the key to this great experience.
Ronnie
Florence
SC
Date:
7/16/2026
5
5555555
Good job with the loan details!
Laurie
Westfield
IN
Date:
7/16/2026
5
5555555
Easy to talk to and answered any questions my wife and I had. Very experienced and professional.
Mark
Saint Paul
MN
Date:
7/16/2026
5
5555555
The friendlieness and courtesy of Rene, Kelly and Karin. Their swift response to any questions or issues I had. Overall wonderful experience.
William
Levittown
NY
Date:
7/16/2026
5
5555555
Melanie has helped us twice now & each time she has made what could be a very stressful process go as seamlessly as possible
Maria
Gentry
AR
Date:
7/16/2026
5
5555555
The communication between Lora and myself and just the fact that she's always available to answer questions and get back into contact with you soon
Cody
Livingston
TN
Date:
7/16/2026
5
5555555
Dave made everything incredibly easy and was able to assist us with any questions we had during the process.
Justin
Indianapolis
IN
Date:
7/16/2026
5
5555555
Made it simple and helped along the way to make the closing process easy
Jason
Bloomingdale
IL
Date:
7/16/2026
5
5555555
All of the help Rita gave me.
Angela
Clinton
IA
Date:
7/16/2026
5
5555555
We help me with everythin. it is the fist time that I didn't have stres. thank you very much again
Elvia
Chicago
IL
Date:
7/16/2026
5
5555555
Buying a home can feel overwhelming, but Mike Bendebba and the entire team at Fairway Lending made the process so much easier than I ever expected. From day one, they were patient, kind, incredibly hardworking, and always available to answer my questions, whether it was a quick text, a last-minute change, or a concern that popped up along the way. I never felt like I was navigating the process alone. They took the time to explain everything clearly, making what could have been an intimidating experience feel educational and empowering instead. Their professionalism, responsiveness, and genuine care for their clients are second to none. They made the entire home-buying journey smooth from start to finish and helped turn what once felt scary into an exciting and achievable milestone. Whether you’re buying your first home, your fifth, or your twenty-fifth, I can’t recommend Mike Bendebba and the Fairway Lending team highly enough. If you’re looking for a mortgage team that truly cares, communicates exceptionally well, and goes above and beyond for their clients, look no further. Thank you all for making my dream of homeownership a reality!
Jessie
Baltimore
MD
Date:
7/16/2026
5
5555555
Great communication and helpful throughout
Brian
Pittsburgh
PA
Date:
7/16/2026
5
5555555
Val did an awesome job expediting everything and overseeing a smooth transaction.
Nicholas
Fairlawn
OH
Date:
7/16/2026
5
5555555
Bill was great to work with and made closing a breeze!
Bradley
Fishers
IN
Date:
7/16/2026
4
4444444
Tanner was very communicative. There was a small miscommunication towards the end of our process and it was corrected without complication, which we very much appreciated. Overall, Tanner is great to work with and we were very grateful to have him explaining everything every step of the way.
Kelsey
Overland Park
KS
Date:
7/16/2026
5
5555555
Closing on the house
Nancy
Grovertown
IN
Date:
7/16/2026
5
5555555
Easy to work with
Kurtis
Kansas City
KS
Date:
7/16/2026
5
5555555
The knowledge. The experience. The problem solving. The caring. The go the extra mile. Very very very good experience.
Marcel
Wichita
KS
Date:
7/16/2026
5
5555555
Responsive, answered my questions quickly, and made the mortgage process easy.
John
Marietta
GA
Date:
7/16/2026
5
5555555
Communication, guidance and an overall sense of support
Sean
Yoder
IN
Date:
7/16/2026
5
5555555
The prompt and constant communication of all fairway staff insured that everything was done in a timely and efficient manner.
Kathryn
Branford
CT
Date:
7/16/2026
5
5555555
Your consistent communication and clear instructions as well as your prompt responses
Kathryn
Madison
CT
Date:
7/16/2026
5
5555555
Good assistance and help full
Kasahun
Midlothian
VA
Date:
7/16/2026
5
5555555
Jon was very helpful and clear and communicative the whole way!
Taylor
Portland
OR
Date:
7/16/2026
5
5555555
Easy communication along with ease of tracking how far til close
Richard
Fillmore
IN
Date:
7/16/2026
5
5555555
Communication was above and beyond. There was never a question I had that wasn't answered within a few days, and sometimes even the same day. He made the process of buying a home easy; for a process that I view as highly stressful, the role he played made it incredibly smooth.
Thomas
Columbus
OH
Date:
7/16/2026
5
5555555
Debbie was awesome to work with! She helped us every step of the way!
Rafael
Sartell
MN
Date:
7/16/2026
5
5555555
This was our first home and Ryan did a great job of answering all of our questions. He was also very quick to send preapproval letters after hours when we needed them to submit an offer.
Nicole
Prairie Village
KS
Date:
7/16/2026
5
5555555
Monica was on top of things! It was a really nice to experience.
Patricia
Marshall
TX
Date:
7/16/2026
5
5555555
Jennifer at Fairway Mortgage was absolutely wonderful! She made the entire process smooth, quick, and stress-free, guiding me every step of the way. She was professional, responsive, and truly a pleasure to work with. I could not recommend Jennifer and Fairway Mortgage more highly!
ZZ O'H
Date:
7/16/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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