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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Communication, proactivitly, professionalism, confidence.
Fiore
Seattle
Washington
Date:
10/15/2026
5
5555555
Communication was great and timely. All questions were answered promptly ans throughly.
Morgan
Edwardsville
KS
Date:
10/15/2026
5
5555555
Easy and seamless process! Was able to get all documentation completed via the web and was set up for remote notary since we were living in Australia when we purchased our new home in Magnolia. thanks for all your help!
Ilissa
Magnolia
TX
Date:
10/15/2026
5
5555555
Great communication and very timely and fast responses as well.
Sarah
Scottdale
GA
Date:
10/15/2026
5
5555555
When homeownership felt impossible, Ken helped us make it a reality! We reached out to him for help navigating a home loan with down payment assistance, and we are so thankful we did. From start to finish, Ken was wonderful to work with. We faced several setbacks and unexpected hiccups throughout the process, including a major setback less than 24 hours before closing, but Ken went above and beyond to help us get everything worked out. Buying your first home can be overwhelming, especially when things don’t go as planned, but Ken was there to help us navigate it all. He truly cared about helping our family get into our first home, and that meant more to us than he knows. We are so grateful for Ken and all the time, effort, and care he put into helping us become homeowners. If you’re looking for a lender who will work with you, advocate for you, and help you through the hard parts, we cannot recommend Ken at Fairway Home Mortgage enough! Thank you, Ken, for helping make this dream a reality for our family! 🏡❤️
Lacey
Date:
10/15/2026
5
5555555
The team is professional and works nicely, everything is done on time.
Olena
Charleston
SC
Date:
10/15/2026
5
5555555
The easiest settlement and loan process I've ever had! (And that's probably...15 different loans so far.) I dreaded the processs - the past few properties have been NVR/Lennar mortgage companies. Easily described as "NIGHTMARE". We had no debt, money in the back, great Jobs- 350k combined income and fantastic credit- and yet we were made to feel like deadbeats asking for a loan. If we were treated like that- I can only imagine how young people that have debt and make less money would be treated! Thanks Lori!
Kylie
Lewes
DE
Date:
10/15/2026
5
5555555
From beginning to end the experince with your team has been spectacular!!
Greg
Colorado Springs
CO
Date:
10/15/2026
5
5555555
Our experience with Fairway Mortgage was great from start to finish! Buying a home can be stressful, but the team made the process so much easier. Sheryl was professional, responsive, and always willing to answer our questions. We especially appreciated her communication, patience, and dedication to helping us navigate the challenges that came up along the way. They team worked hard to keep everything moving forward and made us feel like a priority. We are incredibly grateful for their help in making our home purchase possible!
Jade
Georgetown
TX
Date:
10/15/2026
5
5555555
Everything was handled smooth and in a timely manner. Dana made the process easy, and I appreciate the whole experience.
Timmy
Gosnell
AR
Date:
10/15/2026
5
5555555
Melinda is dedicated, passionate and highly competent. She is not only highly knowledgeable but extremely personable and professional. She will do anything she possibly can to best serve her clients and I would highly recommend her to anyone!
Daniel
Warren
OH
Date:
10/15/2026
5
5555555
Everything was smooth and quick
Crystal
Phoenix
AZ
Date:
10/15/2026
5
5555555
Quick and concise communication and transparency regarding numbers
Emilio
Tucson
AZ
Date:
10/15/2026
5
5555555
smooth proccess
Michael
Bellville
OH
Date:
10/15/2026
5
5555555
The patience from Mel and her team
Ryker
Wasilla
AK
Date:
10/15/2026
5
5555555
Great communication and extremely helpful with the process made it very easy on me and my wife to focus on the other things and not stress over the process of the house
Jacob
Coventry Township
OH
Date:
10/15/2026
5
5555555
Very easy going process and always ready to connect if we had any questions.
Chase
Eden Prairie
MN
Date:
10/15/2026
5
5555555
Everyone was so friendly and helpful. I had questions and emails or tests were responded quickly.
Carmen
Coolidge
AZ
Date:
10/15/2026
5
5555555
Prompt and clear communication. Smooth and and easy process.
Thomas
Oak Harbor
WA
Date:
10/15/2026
5
5555555
Holly was knowledgeable, she responded quickly to all our questions, concerns and requests, she was pleasant and went above and beyond to make sure we got the best interest rate. We highly recommend.
Timothy
Mesa
AZ
Date:
10/15/2026
5
5555555
Every process from start to finish was wonderful
Sherry
Yelm
WA
Date:
10/15/2026
4
4444444
Salma was amazing throughout the entire home-buying process. She was patient, helpful, and always took the time to answer my questions and explain everything clearly. My situation wasn’t always straightforward, but she continued working with me and helped me get to the finish line. Thanks to her help, my family and I are now in our new home. I really appreciate everything she did for us and would definitely recommend her to anyone looking to buy a home!
Guadalupe
Chicago
IL
Date:
10/15/2026
5
5555555
For me, this was a very intimidating process and i had very little knowledge of what to expect. Angie made sure i understood what was coming and what to expect and answered all of the questions I had. I would definitely recommend her to anyone trying to buy a home or even interested in buying one. If I ever have to buy more property, I'd definitely use her services and knowledge again!
George
Lake Jackson
TX
Date:
10/15/2026
5
5555555
Sandra Viragova delivered exemplary customer service with our re-finance. She consistently embodies Fairway Mortgage's values and contributes materially to sustaining a high level of customer satisfaction. Thank you for providing attentive, high-quality support and for taking additional measures to ensure customer needs are addressed promptly and effectively. Sandra's efforts have substantially increased my satisfaction, loyalty, and appreciation for collaborating with her. I look forward to continued engagement and reiterate my gratitude for her excellent service.
Ricardo
Chicago
IL
Date:
10/15/2026
5
5555555
Pat and teri are amazing
Steven
Chicago
IL
Date:
10/15/2026
5
5555555
My husband & I came to Mrs. Tammy B. with unfortunate news. Mrs. Tammy took it amongst herself to put her brain to work and have myself & my husband close on our home within 2 weeks!!!! We don't have enough tongues to thank her!
Jereka
Ripley
TN
Date:
10/15/2026
5
5555555
Brian was only a phone call away We could call him no matter the time or day he is very knowledgeable on everything we needed The best Leander!
Anita
Savoy
TX
Date:
10/15/2026
5
5555555
Communication and e-documents.
Jonathan
Lancaster
PA
Date:
10/15/2026
5
5555555
Linda and her team are personable, knowledgeable, and responsive. They kept me informed every step of the way and helped me navigate each step of the process. I would highly recommmend them to any and everyone!
Leslie
Kimberly
WI
Date:
10/15/2026
4
4444444
Nice lady
Christa
Reno
NV
Date:
10/15/2026
5
5555555
Very smooth and easy to follow document process
Christopher
West Hartford
CT
Date:
10/15/2026
5
5555555
Gary was a joy to work with. He was thorough and efficient and made the process very easy. I would highly recommend him to anyone needing a mortgage.
AMBER
Fort Smith
AR
Date:
10/15/2026
5
5555555
............
Ramon
Avondale
AZ
Date:
10/15/2026
5
5555555
Ben was so pleasant, like a friend. Not pushy but worked extremely hard to get us the best outcome. He truly was amazing and went above and beyond for us.
Lisa
St George
UT
Date:
10/15/2026
5
5555555
Communication was the best out of any mortgage company I have used both personally and professionally
Timmie
Canfield
OH
Date:
10/15/2026
5
5555555
Max was excellent. He was very patient with me. Answered questions for me.
Megan
Inverness
FL
Date:
10/15/2026
5
5555555
Clear and constant communication
Nicole
Allen
TX
Date:
10/15/2026
5
5555555
Mindy was always quick on ans our questions and she is very friendl. if anyone needs a loan I will definitely refer them to her
Deborah
Cleves
OH
Date:
10/15/2026
5
5555555
So fast, so easy, and great service.
Nicole
Eagle
ID
Date:
10/15/2026
5
5555555
Good and timely communication. Answered any questions we had. Explained anything you thought was important for us.
Michael
Harrisburg
SD
Date:
10/15/2026
5
5555555
Amey helped us every step of the way. She was patient and was happy to explain everything when we had questions.
Richard
Tallahassee
FL
Date:
10/15/2026
5
5555555
Scott is great
Robert
Mentone
AL
Date:
10/15/2026
5
5555555
Colby was easy to communicate with . She would respond quickly and was very helpful in answering any questions we had
Makenzie
Millsap
TX
Date:
10/15/2026
5
5555555
Being a first time buyer, everyone involved made it pretty smooth and soothed all my concerns
Christina
Portola
CA
Date:
10/15/2026
5
5555555
Everyone was helpful and communication was wonderful.
Clara Luz
Saint Peters
MO
Date:
10/15/2026
5
5555555
Communication and patience
Lorie
Beloit
OH
Date:
10/15/2026
5
5555555
Great communication and follow up as well as being very patient and understanding of my schedule
Brandon
Salem
OR
Date:
10/15/2026
5
5555555
Dan was patient and willing to help explain things so I felt confident to make decisions and proceed with ease.
Stephanie
Noblesville
IN
Date:
10/15/2026
5
5555555
Excellent communication
Daniel
Seattle
WA
Date:
10/15/2026
5
5555555
Ms. Carole and her team did an amazing job. Even while going through a hurricane she continue to do her best work even without power or internet, Ms. Carole continued to update us along the way. She was real and honest the entire way. I appreciate her so much .
Kimberly
Pensacola
FL
Date:
10/15/2026
5
5555555
KIM attention . To details and her ability to explain things
Winona
Millville
DE
Date:
10/15/2026
5
5555555
It is so stressful to buy/sell. The money is huge and it can feel overwhelming but you made it as easy as it could be with your patient approach, good sense of humor and excellent communication.
Carrie
Milwaukie
OR
Date:
10/15/2026
5
5555555
Hunter Beasley was great to work with! He was prompt with all paperwork and helped us coordinate the closing of our home on a very tight timeframe. He was always available to answer our questions, provided helpful advice throughout the process, and made sure everything stayed on track. We truly appreciated his professionalism, responsiveness, and help in making everything come together smoothly!
Breanna
Anniston
AL
Date:
10/15/2026
5
5555555
Made the process super easy. No surprises just always straight forward. Exactly how it should be
Bradley
Wichita
KS
Date:
10/15/2026
5
5555555
The Entire process was very simple, very well explained and thorough Erin answered any questions i had , no matter how crazy they were her & her team are truly appreciated
Mariska
Euharlee
GA
Date:
10/15/2026
5
5555555
Great communication, from inquiry to closing less then 30 days!
Micheal
Mc Camey
TX
Date:
10/15/2026
5
5555555
Made everything simple and always kept me updated.
Zachary
Rural Hall
NC
Date:
10/15/2026
5
5555555
Emily was very helpful with everything, always returned my phone calls. And was always nice and pleasant.
Renita
Severn
MD
Date:
10/15/2026
5
5555555
Communication and knowledge
Brian
Auburndale
FL
Date:
10/15/2026
5
5555555
How fast the process was, as well as how well they were to communicate every detail about what was going on at each step!
Jakelin
Friona
TX
Date:
10/15/2026
5
5555555
Damon is fantastic. I did not think I was going to be able to get a small house but somehow he went above and beyond and got me my loan. Even came in with less down payment and less monthly payment than I was expecting. if you need a new loan we're looking to refinance. you cannot go wrong with Damon and his team. he always answers your questions and he got my loan approved and closed sooner than expected. the whole process was stress-free.
jf f
Date:
10/15/2026
5
5555555
Geetesh was friendly, patient, and attentive. Truly a pleasure to work with!
Andrew Davis
Date:
10/15/2026
5
5555555
I cannot say enough about the comunicaction bobbie, alysa, and Kari had with me. With all the questions that I had they where always pleasant and very responsive. They kept me calm throughout the whole process. Excellent team!! Thanks again.
Aaron
Hibbing
MN
Date:
10/15/2026
5
5555555
Clear communicatio and urgency!
Reese
Canal Fulton
OH
Date:
10/15/2026
5
5555555
Jamie and team we're super easy to work with and very responsive!
Christopher Regalado
Date:
10/15/2026
5
5555555
Jamie and team we're super fast to respond and act! And kept us up to date on stages of the process
Christopher
Temple
TX
Date:
10/15/2026
5
5555555
Tim Nystrom has helped us with several transactions. He is highly effective at communicating. He knows what he is talking about. He understands me and how some financial transactions can be stressful and overwhelming. He is always so good at walking us through each step. The entire team we worked with on our most recent transaction was very helpful, knowledgeable and the customer service was stellar. 10/10
Angie
Date:
10/15/2026
5
5555555
Peter and his team were incredible at keeping me up to date and informed, which is no small accomplishment, considering i was underway at sea working during the majority of the process
Victor
Poulsbo
WA
Date:
10/14/2026
5
5555555
We really appreciate that for your hard working thank you so much for everything you did easily for us Dell Bhuller Thank you
Dalbir Bhuller
Date:
10/14/2026
5
5555555
Chris and team were very helpful and responsive to all the questions we had as first time homebuyers
Emma
Morrisville
NC
Date:
10/14/2026
5
5555555
You communicated the entire process and made it easy
Tenysha
Idaho Falls
ID
Date:
10/14/2026
5
5555555
Close personal contact and regular updates
Martin
Brentwood
TN
Date:
10/14/2026
5
5555555
Lynn and the whole team made this experience move very smoothly! We appreciate all the hard work that went into us getting our very first home!! Everyone has been so kind to us! Thank you Fairway Mortgage!!!
Moriah
Junction City
KS
Date:
10/14/2026
5
5555555
Simple answer.. Terry
James
Cedartown
GA
Date:
10/14/2026
5
5555555
Communication and support
William
Decatur
GA
Date:
10/14/2026
5
5555555
Lacy was great to work with throughout the mortgage process! She was very helpful, easy to communicate with, and made sure we were taken care of every step of the way. She also helped us lock in our interest rate while the market was changing quickly, which we really appreciated. Buying a home can be stressful, but Lacy made the financing side of things much easier. I’m grateful for all her help and would definitely recommend her to anyone looking for a great loan officer!
Christopher Maki
Date:
10/14/2026
5
5555555
Lacy was great to work with throughout the mortgage process! She was very helpful, easy to communicate with, and made sure we were taken care of every step of the way. She also helped us lock in our interest rate while the market was changing quickly, which we really appreciated. Buying a home can be stressful, but Lacy made the financing side of things much easier. I’m grateful for all her help and would definitely recommend her to anyone looking for a great loan officer!
Christopher
Date:
10/14/2026
5
5555555
Samantha is warm and personable, professional, helpful, and encouraging. It was incredibly easy to work with her and I felt supported the whole way through!
Margaret
Portland
OR
Date:
10/14/2026
5
5555555
Quick, prompt, and explanatory
Natella
Phoenix
AZ
Date:
10/14/2026
5
5555555
My husband held conversations with Jackson however my few interactions he could not have been any more polite and helpful
Linda
Brentwood
TN
Date:
10/14/2026
5
5555555
Laura is truly a stand out mortgage lender! Her and her team work overtime to ensure wonderful service to their clients and agents alike! I’m grateful to work with her each and ever single time! Thank you so much
Sydne Taylor
Date:
10/14/2026
5
5555555
Ben was always available to answer any questions we might have had.
Heather
Overland Park
KS
Date:
10/14/2026
5
5555555
She's great!
Maria
Belton
TX
Date:
10/14/2026
5
5555555
The Best he help us so much that we don’t know how to thank for all the help we appreciate for all shayn is the best
Gabby Calvillo
Date:
10/14/2026
5
5555555
Shayn is the great he help me really good
J Isabel
Nampa
ID
Date:
10/14/2026
5
5555555
Shayn made the process very easy, and we are very grateful to have worked with him and Fairway
Adelina
Nampa
ID
Date:
10/14/2026
5
5555555
We had an amazing experience working with Ali. She answered all our questions and was always available. We were so grateful that she had the patience of working with us for two years! She didn't just help us look into buying a house, she made sure we got the perfect timing to buy it.
Janeth
Date:
10/14/2026
5
5555555
No actually I make a mistake I pressed the wrong one My ex was amazing
Kostika
Worcester
MA
Date:
10/14/2026
5
5555555
Sarah was very knowledgeable and in constant communication throughout the process. We really enjoyed the process.
Christopher
Richardson
TX
Date:
10/14/2026
5
5555555
Other than my brother in law trying to hold up the entire process, Mike and team did great.
David
Quincy
CA
Date:
10/14/2026
5
5555555
Constant communication and updates
Robert
Yuma
AZ
Date:
10/14/2026
5
5555555
Justin and team are fantast which why we have used them multiple time. We wouldn't go anywhere else.
Lisa
Vida
OR
Date:
10/14/2026
5
5555555
Chad was very quick to reply to any concerns/questions. He was also very patient and thorough in walking us through the process as new homebuyers!
Kevin
Merrillville
IN
Date:
10/14/2026
5
5555555
Great guidance and communication. Made the mortgage process very easy.
Ryan
New Britain
CT
Date:
10/14/2026
5
5555555
No issues is great.
Thomas
San Rafael
CA
Date:
10/14/2026
5
5555555
All I had to do was sign the papers.
Robert
Moberly
MO
Date:
10/14/2026
5
5555555
Ease of communication and Transparency
Lekshman
Naperville
IL
Date:
10/14/2026
5
5555555
Everything
Leonel
Springfield
MA
Date:
10/14/2026
5
5555555
I cannot say enough great things about Audrey Castillo and her team at Fairway Mortgage! As a Realtor, communication is EVERYTHING, and Audrey and her team truly go above and beyond. My clients and I knew exactly what was happening every step of the way, and we never had to chase down an update or wonder where things stood. They were proactive, organized, and ahead of the game throughout the entire transaction. We even received our clear to close EARLY, which is always music to a Realtor's ears! Having a lender who not only takes great care of your clients but also makes the entire process easier for everyone involved is invaluable. Audrey and her team absolutely delivered! Looking forward to many more smooth closings together!
Brittani Miller - Realtor
Date:
10/14/2026
5
5555555
I cannot say enough great things about Audrey Castillo and her team at Fairway Mortgage! As a Realtor, communication is EVERYTHING, and Audrey and her team truly go above and beyond. My clients and I knew exactly what was happening every step of the way, and we never had to chase down an update or wonder where things stood. They were proactive, organized, and ahead of the game throughout the entire transaction. We even received our clear to close EARLY, which is always music to a Realtor's ears! Having a lender who not only takes great care of your clients but also makes the entire process easier for everyone involved is invaluable. Audrey and her team absolutely delivered! Looking forward to many more smooth closings together!
Brittany
North Richland Hills
TX
Date:
10/14/2026

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers