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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Everything was explained well and we felt supported.
Leah K
Roanoke
IN
Date:
4/5/2026
5
5555555
Good communication, honest about what she could or could not do for us .
Ann Saunders
Virginia Beach
VA
Date:
4/5/2026
5
5555555
The entire team was a delight to deal with...special shout out to Amy for making the process fun. Thank you all for the quick and efficient work.
Tina Marie
San Diego
CA
Date:
4/5/2026
5
5555555
Debbie is just above and beyond awesome! She was really looking out for us!!
Nathan John
Minneapolis
MN
Date:
4/5/2026
5
5555555
Convenience of online transactions
Brittany S
Pamplin
VA
Date:
4/5/2026
5
5555555
Very responsive and communicative.
Lyman
Glendale
AZ
Date:
4/5/2026
5
5555555
Very personable, punctual, and thorough.
Heather
Sun Prairie
WI
Date:
4/5/2026
5
5555555
Constant communication during the entire process and a speedy process at that. They were pleasant to talk with on the phone and very personable! Would 100% recommend them!
Dara
Santa Rosa Beach
FL
Date:
4/5/2026
5
5555555
Quick & efficient
Kenneth Ronald
Olathe
KS
Date:
4/5/2026
5
5555555
Wonderful communication - very prompt with replies. Walked us through to the end.
Sonia Maria
San Antonio
TX
Date:
4/5/2026
5
5555555
Chad was professional and considerate.
Terry
Valparaiso
IN
Date:
4/5/2026
5
5555555
Always available
David
Raleigh
NC
Date:
4/5/2026
5
5555555
Tim's professionalism, and him constantly keeping us informed of the next steps in the process. The whole team was available if we ever had questions.
Morgan
Gilbert
AZ
Date:
4/5/2026
5
5555555
Don and his team of Joe holly and Jason made this experience so easy for me and my wife.Yall explained everything that we needed and it was fast and painless.
Allen C
Selma
NC
Date:
4/5/2026
4
4444444
More attention to details and better communication
Stephen
Phoenix
AZ
Date:
4/5/2026
5
5555555
Always was able to answer my questions and give me all the information I needed to make the process smooth.
Bryan
Brooklyn Park
MN
Date:
4/5/2026
5
5555555
Very helpful and professional
Michael
Indianapolis
IN
Date:
4/5/2026
5
5555555
Quick and clear communication
Christian
Cleburne
TX
Date:
4/5/2026
4
4444444
Communication
Martha
Waco
TX
Date:
4/5/2026
5
5555555
Clear communication, transparency throughout the proces.
Clayton W
Pflugerville
TX
Date:
4/5/2026
5
5555555
great communication and app service
Candice
Marked Tree
AR
Date:
4/5/2026
5
5555555
Easy to work with, communicates well and makes the whole process very smooth.
Joseph
Mandan
ND
Date:
4/5/2026
5
5555555
The team is always responsive and willing to help.
Noelle
Los Angeles
CA
Date:
4/5/2026
5
5555555
Timely communication, pleasant interactions, answered all my questions.
Taylor
New Berlin
WI
Date:
4/5/2026
5
5555555
Timely communication, and easy step by steps once we got the app .Makayla was available if we had any questions and made the whole process pretty easy on us .
Chandler Nicole
San Marcos
TX
Date:
4/5/2026
5
5555555
Great customer service
Daniel
Leander
TX
Date:
4/5/2026
5
5555555
Chelsea was very helpful and accommodating to all our questions and needs and gave us a lot of advice and steered us in the right direction
Noelle L
Westminster
CO
Date:
4/5/2026
5
5555555
Mike and the team were great to work with. As a first-time homebuyer, Mike took the time to hop on the phone and walk me through everything I needed to know, which made the whole process feel a lot more manageable. The team was always responsive and quick to answer any questions that came up. When it came time to lock in a rate, Mike was very competitive. More importantly, he and his team were far more personable and attentive than any other lender I spoke with, which ultimately made the decision easy. I’ll definitely be recommending Mike and his team to others.
Jackson
Chicago
IL
Date:
4/5/2026
5
5555555
Things were mostly hands off for my part, and all the complicated stuff was handled for me, and I just had to sign some stuff and find some documents.
Justin Ray
Chaska
MN
Date:
4/5/2026
5
5555555
Lori was very helpful with the whole process from start to finish
Nathan
East Troy
WI
Date:
4/5/2026
5
5555555
Ted was always very helpful and enthusiastic, and was always willing to answer any questions we had! Both him and assistant Sarah were always very communicative and helped to make the home-buying process incredibly smooth!
Lukas Kristian Jeffr
Seattle
WA
Date:
4/5/2026
5
5555555
Tyrell Made everything very easy and was always available to answer any questions we had, she was the best !
Dana
Redmond
OR
Date:
4/5/2026
5
5555555
Michelle was fast, efficient &
Mychael L
Yacolt
WA
Date:
4/5/2026
5
5555555
Everything, first day to closing day , great help with every informatio, anytime.
Devi Bahadur
Warrenton
VA
Date:
4/5/2026
5
5555555
actively communicated despite the awkward length to close, and would stop and explain things when asked
Joshua
Kansas City
MO
Date:
4/5/2026
5
5555555
From the first time I called him hes been amazing. Answered all my questions I had really quick and helped me to understand the home buying process. He made the whole thing easy for me to understand and do. I really appreciate everything Ben did for me. He's the man forsure!
Dakota
Layton
UT
Date:
4/5/2026
5
5555555
Nick was able to make everything work with the little money and credit wer we had
Chantell K
Salt Lake City
UT
Date:
4/5/2026
5
5555555
Sergio was able to get us the home we want in a short amount of time! He is communicative, responsive, and always available to answer questions. He is approachable, knowledgeable, and I would highly recommend him to friends and family looking to buy a home. He made our home purchase seamless and effortless! Thank you Sergio!
Thanh-Nhan
San Jose
CA
Date:
4/5/2026
5
5555555
They were awesome and helped with so much since this was my first time buying a house I was completely lost
Austin
Tallapoosa
GA
Date:
4/5/2026
5
5555555
Constant communication for my questions.
Kiwahna Reche
Parkville
MD
Date:
4/5/2026
5
5555555
It was our first home and Rick helped us through every aspect. He was always available and able to answer any question we had.
Larry
Independence
MO
Date:
4/5/2026
5
5555555
The communication, patience, willingness to answer questions, prompt response time, and kind interactions were all big factors. Overall pleasant experience on my end in every way. Thank you!
Daniel Madison
Ballwin
MO
Date:
4/5/2026
5
5555555
Team was very helpful and timely in their responses
Mandy R
Temple
TX
Date:
4/5/2026
5
5555555
The whole process was made so much less stressful because of Fairway's excellent dedication and their amazing team effort! They are all great people to work with!!
Gregory
Tacoma
WA
Date:
4/5/2026
4
4444444
No thank you
James
Wellsville
OH
Date:
4/5/2026
5
5555555
Super communicative and helpful throughout the entire process. He even came to closing which was a nice interaction opportunity!
Ana
Lynchburg
VA
Date:
4/5/2026
5
5555555
Everyone was amazing! Answered every question with knowledge and no hesistation, was always available, efficient, cared for our needs and met them.I felt like everyone looked out for our best interest. The process went smoothly without any hiccups. Was a pleasure working with this team!
Calisha
Charlotte
NC
Date:
4/5/2026
5
5555555
Everyone was very responsive and made the whole process a breeze
Benjamin
Boston
MA
Date:
4/5/2026
5
5555555
Trevor was friendly, professiona, and prompt.
Kim M
Watertown
WI
Date:
4/5/2026
5
5555555
Very transparent with numbers and quick to respond.
Benjamin Monforte
Westminster
CO
Date:
4/5/2026
5
5555555
The communication was on point and everyone I spoke with was very knowledgable and friendly!
Nicole Marie
Cushing
ME
Date:
4/5/2026
5
5555555
Bryan was exceptional to work with throughout the entire process. He was consistently responsive, clear, and proactive—always taking the time to explain options in a way that felt transparent and easy to understand. He kept everything moving smoothly, anticipated questions before they came up, and made what can be a stressful process feel organized and manageable. I truly felt like he had my best interests in mind at every step. What really stood out was how personable and genuine he is—he made me feel supported, not just as a client, but as a person going through a big life transition. He was patient, never rushed conversations, and always made time when I needed clarity or reassurance. His attention to detail and follow-through gave me a lot of confidence, and I always knew I was in good hands. He also worked seamlessly with my realtors, which made the entire process feel coordinated and efficient. I’m incredibly grateful for his guidance and would absolutely recommend him to anyone.
Stephanie
West St Paul
MN
Date:
4/5/2026
5
5555555
Andrew was always willing to talk to me and answer any questions that I had for him throughout the process. At the start, he really helped me understand the numbers and make an informed decision. He made the loan process easy and helped me understand it. Any time I had a question regarding a document, he was able to explain it to me perfectly allowing me to be confident when signing documents as well as moving forward with the entire process. Andrew was great to work with and always had a smile on his face when meeting with him. I'd recommend him to friends and family members looking to purchase a home and would gladly work with him again on any future home purchases.
Seth
Eagle Mountain
UT
Date:
4/5/2026
5
5555555
Andy was accessible and answered all my questions.
Melissa S
Lone Jack
MO
Date:
4/5/2026
5
5555555
Very responsive and helped us through the entire process.
Todd B
Rock Hill
SC
Date:
4/5/2026
5
5555555
Robin Givrel.
Darlene
Sparta
TN
Date:
4/5/2026
5
5555555
The best ever
Hector Omar
Jacksonville
FL
Date:
4/5/2026
5
5555555
Always transparent . Always trying to give us the best option!
Brent E
Woodstock
IL
Date:
4/5/2026
4
4444444
Steve went above and beyond to help us obtain our loan so we could move to Omaha to be closer to family. Even through ups and downs we made it to closing.
Shelley Lynn
Omaha
NE
Date:
4/5/2026
5
5555555
Will has been extremely helpful throughout our first homebuyer experience. He answered all our questions efficiently and assisted us through challenges along the way
Haddon
Lynchburg
VA
Date:
4/5/2026
5
5555555
Derek has helped me with two loans and neither were easy I will go to Derek everytime I need a loan and will refer him to anyone looking for a Mortgage lender
Tara
Mt Pleasant
SC
Date:
4/5/2026
5
5555555
Nicole and Jodie
Christopher
Franklinton
NC
Date:
4/5/2026
5
5555555
Dave was available, honest, and thorough when working with him. He helped me get a good rate when rates were varying quite a bit. This is my first time buying a home and he explained everything well to the point where I could understand it.
Ethan
Harrisburg
SD
Date:
4/5/2026
5
5555555
As a first time home buyer I had so many questions and Jackie was very quick to answer all of them!
Taylor
Portland
IN
Date:
4/5/2026
5
5555555
He communicates every step of the way. He has empathy for his clients and that means a lot to me. When institution where we bank our two Dollars could not trust us, he was welling to bet on us. That for me is something worth working hard for and by God's grace, Nate will be a proud man. I pray for the favor of God upon his life and the business.
Laura M
Jamestown
ND
Date:
4/5/2026
5
5555555
We had an outstanding experience working with Cliff Bernstein and his incredible team—Samantha, Jassi, and everyone involved in our home buying process. This is the second time we’ve chosen them as our lender, and that says everything. Their consistency, professionalism, and care are truly exceptional—and we will most likely continue to use them for any future home purchases. From start to finish, they were attentive, proactive, and always on top of every detail. What stood out the most was the sense of calm and confidence they brought to the entire experience. Buying a home can feel overwhelming, but they made everything feel smooth, clear, and completely manageable. Their communication was excellent, keeping us informed and supported every step of the way. We genuinely felt we were in the best hands. We are so grateful for their dedication and highly recommend Cliff Bernstein and his team to anyone looking for a seamless and positive home buying experience. Thank you for everything!
Natalia
Deland
FL
Date:
4/5/2026
5
5555555
What made it great was that Alexandra really took the time to go over everythin, and really help me understand all that i needed to know with buying a house
Jaden Armon
Montgomery
AL
Date:
4/5/2026
5
5555555
Val Rush was absolutely outstanding throughout our home loan process. She is incredibly smart, genuinely cares about her clients, and was consistently responsive every step of the way. What really stood out is how hard she worked for our case—she truly went to battle for us and delivered. Her communication, professionalism, and dedication made what could have been a stressful process feel smooth and manageable from start to finish. We are extremely grateful for her effort and highly recommend her to anyone looking for a loan officer who will go above and beyond.
Ronald Ray
League City
TX
Date:
4/5/2026
5
5555555
What made the experience great was his strong communication and proactive support throughout the process. He worked directly with the 1031 exchange agent to make sure everything stayed on track and aligned correctly, which gave us a lot of confidence. He also consistently provided clear updates and status along the way, so we always knew where things stood. That level of coordination and transparency made the entire loan process smooth and stress-free.
Mark Jason
Elk Grove
CA
Date:
4/5/2026
5
5555555
He took time to answer all our questions.Listened to our concerns and explained all we did not understand.
Carolyne
Phoenix
AZ
Date:
4/5/2026
4
4444444
Walter and Emily made the process very smooth and easy
Jaren Solomon
Bonney Lake
WA
Date:
4/5/2026
5
5555555
AJ was always quick to respond and able to work with us on a quick timeline . this was our second time using AJ and his team and we'd do it again!
Lauren
Austin
TX
Date:
4/5/2026
5
5555555
The communication was seamless, and they kept contact both with e mails, phone calls and text Messages. All the questions asked were responded to adequately.
Daniel
Phoenix
AZ
Date:
4/5/2026
5
5555555
We came into this process super nervous & unsure about any of the steps that were needed to begin our home buying journey. From the beginning Tony, Wendy & Bill were always there to help answer & explain any questions or issues we had! The communication was super clear & the process was super easy to understand once we began.
Megan
Glendora
NJ
Date:
4/5/2026
5
5555555
Anna was extremely knowledgable and helpful throughout the entire process. She was always pleasant to talk with, and I felt like she always had our best interest in mind
Jared
Meridian
ID
Date:
4/5/2026
5
5555555
Vicky was there every step, would answer any phone call no matter the time of day, & answer every question with professionalism
Cody Joseph
Blue Ridge Summit
PA
Date:
4/5/2026
5
5555555
Easy to work with!
William
Twain Harte
CA
Date:
4/5/2026
5
5555555
Ketherines communciation and support is excellen! Would recommend to anyone!
Jeslie
Elgin
IL
Date:
4/5/2026
5
5555555
Regina's service was exceptional! Her prompt service and communication made all the difference. We truly felt her desire to help meet our needs and serve her clients with all that she had to offer. We can’t recommend her and her team highly enough.
Alexandria
Gilbert
AZ
Date:
4/5/2026
5
5555555
Everything, quick and easy!!
Dallas
Ripley
TN
Date:
4/5/2026
5
5555555
Kim made the process quick and easy! Delivered closing date on time and without issue
Christopher
Jacksonville
FL
Date:
4/5/2026
5
5555555
Our experience with Charlene was exceedingly pleasant. Her guidance and expertise were unparalleled.
Omar Larinzo
Stafford
VA
Date:
4/5/2026
5
5555555
Marissa was super friendly
Dalton A
Malvern
AR
Date:
4/5/2026
5
5555555
Roger and his team are simply the best in the industry. The level of professionalism, knowledge, and communication is unmatched. It doesn't get better than this.
James
Date:
4/5/2026
5
5555555
Jerry helped us when know one else seam to care.thank you Jerry.
Lynus
Shelton
WA
Date:
4/5/2026
5
5555555
the team worked quick and effecien, answered all questions and eased our minds during the process
Kristopher
Weaverville
CA
Date:
4/5/2026
5
5555555
Everything honestl, the fact that we closed in 14 days was amazing and none stressful
Michael Rashaad
Spring
TX
Date:
4/4/2026
5
5555555
just a great experience
Bruce Alan
Loudon
TN
Date:
4/4/2026
5
5555555
Very informative and easy to work with.
Timothy D
Huntley
IL
Date:
4/4/2026
5
5555555
Blair was great to work with. Very prompt to reply to any questions, kept us up to date, and very friendly as well.
Colleen
Spicewood
TX
Date:
4/4/2026
5
5555555
Marissa was very informative, on top of things and very very professiona! she was able to utilize her knowledge and get a very difficult situation worked out where others were not able to achieve! She's the best and will definitely get referred by anyone I know!
Traci
Okolona
AR
Date:
4/4/2026
5
5555555
Pete and Billie made sure we understood everything and updated us of all status changes
John C.
Kokomo
IN
Date:
4/4/2026
5
5555555
Jonathan has been through a couple of purchases I've made over the years. As well as a couple other deals that I had to back away from. Jonathan has been extremely reliable and trustworthy. Great advice and gets the wheels moving quickly. Communication is a breeze.
Kevin L
Maricopa
AZ
Date:
4/4/2026
5
5555555
Knowledgeable assistance, patience and understanding
Larry L.
Clayton
IN
Date:
4/4/2026
5
5555555
Superb communication of easy to understand instruction.
Deborah L
Prescott
AZ
Date:
4/4/2026
5
5555555
Fast, easy process
Jon W.
Kensington
MD
Date:
4/4/2026
5
5555555
We couldnt be more pleased with Alli & team We were informed and they were very prompt with emails This is our 5th home and wish we had Fairway 4 houses ago! We will definitely recommend them to Everyone Thank you we are very happy with our home
Jennifer
Date:
4/4/2026
5
5555555
Mike and Katie and the rest of the team bent over backwards to evrything neccessary to get this closed. I can't thank them enough!!!
Anthony P
Gurnee
IL
Date:
4/4/2026
5
5555555
Chris was very attentive, helpful, and communicative. He gave us all the information we needed in a timely manner and was extremely willing to help wherever he could!
Nicole Ashley
Arlington
VA
Date:
4/4/2026
5
5555555
The ease and comfort she created she made us feel cared for
George
Palmdale
CA
Date:
4/4/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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