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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

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Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
I had a great experience. Responses were always very fast. Any and all questions I had were explained well. Made my first time home buying experience extremely low stress.
Sierra
Deatsville
AL
Date:
1/11/2026
5
5555555
Melanie held my hand and guided me through all the scarry parts and gave me good info to ease my fears.
Lisa Marie
Stuttgart
AR
Date:
1/11/2026
5
5555555
Melanie's team was prompt and very informative! The Fairway processes and tools made it very easy during the purchase path.
Anil Kumar
Georgetown
TX
Date:
1/11/2026
5
5555555
We are so grateful for Tim's personable and supportive presence throughout the entire home buying process. He was easy to reach and would respond in a timely manner. Tim and his team made the experience feel extremely positive and not nearly as overwhelming as we had anticipated our first time buying a home to be. We would recommend Tim to anyone who is looking to find a reliable and professional Loan Officer. Thank you so much to Tim and his team for everything!
Jade
Olathe
KS
Date:
1/11/2026
5
5555555
friendly and experienced way advice and always professional way working
Tadios
Whitehall
OH
Date:
1/11/2026
5
5555555
I was able to fit the process into my day while I was working which made the process a smooth sailing and it was quick and easy .
Preston G
White Hall
AR
Date:
1/11/2026
5
5555555
Communication was top notch! Anytime I sent Nancy or Kari a message they would respond in record time. Everyone was extremely pleasant and informative about anything that I didn't understand. I love the whole team. I'm so glad that I used Nancy for my mortgage. Kudos to you!
Randy Eugene
Cohutta
GA
Date:
1/11/2026
5
5555555
Sheri and the team are a group of wizards!
John Archer
Vista
CA
Date:
1/11/2026
5
5555555
Mike was very helpful
Jacob Wayne
Perkinston
MS
Date:
1/11/2026
5
5555555
I found Candice to be easy to communicate with, as she clearly presented my options and promptly addressed my questions.
Danielle
Fremont
IN
Date:
1/11/2026
5
5555555
Ted led us through the process, educating us as we went, it always felt like we had someone to answer our questions
Andrew
Sammamish
WA
Date:
1/11/2026
5
5555555
Tara was able to get me financing with virtually NO money down and I was still able to walk away from closing with an extra 6 thousand dollars.
Mark L
Locust Grove
GA
Date:
1/11/2026
5
5555555
Great communication from Holly she kept us informed throughout the process
Ryan
Chandler
AZ
Date:
1/11/2026
5
5555555
Tommy did a great job and all aspects preparing our Loan great communication great knowledge of programs input us into the right program which fit our budget awesome job
Jeffrey
Dowagiac
MI
Date:
1/11/2026
5
5555555
Easy process
Laura T
Pinetop
AZ
Date:
1/11/2026
5
5555555
Chris was integral in ensuring that our first home-buying experience was a walk in the park. There are so many daunting things when it comes to financing a home, and Chris made sure that we had a thorough understanding of everything involved so that when it came to closing, we were very confident we were making the right choices!
Samuel
Hewitt
TX
Date:
1/11/2026
5
5555555
Thank you so much for your help with everything. I’m totally blown away on how quick you are to get things processed. Definitely recommend for the future.
Krystal
Greenwood
SC
Date:
1/11/2026
5
5555555
Excellent communication throughout the entire process Chance and Tim are Amaxing to work with. The closing was on time even though the Apprsier was ill and delayed the appraisal by a few dsys
Debra
Lumberton
TX
Date:
1/11/2026
5
5555555
Very thorough communication and very easy to work with. Made the home buying process extremely easy.
Rafael Ramos
North Little Rock
AR
Date:
1/11/2026
5
5555555
Communication. Justin took every call and answered every text promptly .
Devin
Canal Winchester
OH
Date:
1/11/2026
5
5555555
It was completely simple I had never bought a house and was so nervous!
Loralee
Hartford City
IN
Date:
1/11/2026
5
5555555
Jeff was very patient and knowledgable on the entire home buying process, which simplified a complicated process for this first time home buyer! Thanks a million to Jeff and his team!
Jose Feliciano
Norton Shores
MI
Date:
1/11/2026
4
4444444
The team worked hard to get my loan closed
Joseph
Carmi
IL
Date:
1/11/2026
5
5555555
great communication ! we loved how friendly and on top pf things Brian was . He made the whole process easy!
Tina Ann
Cleveland Hts
OH
Date:
1/11/2026
5
5555555
Professionalism and ability to cater to our questions and needs in as quickly as possible. A true example of exemplary service by helping walkthrough all of our questions regarding buying our first home.
Carlos
North Andover
MA
Date:
1/11/2026
5
5555555
Wonderful experience
Jillian Wallace
West Suffield
CT
Date:
1/11/2026
5
5555555
Amy was very responsive throughout the whole process and helped ensure that everything was ready ahead of schedule so we could close early. Amy was also willing to jump on several calls to thoroughly explain our different loan options, rate buydowns, etc. to help us make the best decision for our needs. We will be recommending Amy in the future to family and friends who are needing a mortgage broker!
Daniel Lewis
Kannapolis
NC
Date:
1/11/2026
5
5555555
Personalble, relatable, kind, and courteous. Not overbearing or pushy either, highly "down to earth", made it less "corporate" and much more person to person to let me know he was genuinely looking out for my best interest!
Matthew
Salem
OH
Date:
1/11/2026
5
5555555
Always just a phone call away. 99% of the time she'd ans our questions before asking them .
Kelvin Garth
Saint Hedwig
TX
Date:
1/11/2026
5
5555555
Michel kept us informed every step of the way, her communication skills are outstandin.
Randy L
Springfield
OH
Date:
1/11/2026
5
5555555
Quick and timely communication, knowledgeable and got us a good rate
Brandon Higley Blair
West Suffield
CT
Date:
1/11/2026
5
5555555
Audrey and her team were very professional in the way they handled this loan. I was extremely impressed, and everything went very smoothly for my client.
Juana
Dumas
TX
Date:
1/11/2026
5
5555555
Timeliness and efficiency
Denise S
Goodyear
AZ
Date:
1/11/2026
5
5555555
Smooth process
Michael D
Natchitoches
LA
Date:
1/11/2026
5
5555555
Excellent communication. Answered questions no matter how insignifcant. Very friendly and postive positive energy
Thomas
Lawrence
KS
Date:
1/11/2026
4
4444444
You guys were very helpful
Heidi
Lakefield
MN
Date:
1/11/2026
5
5555555
Friendly and forthcoming with valuable information. You and your team were quick to respond whenever I had questions. The entire process was smooth and enjoyable.
Eric Matthew
Wickenburg
AZ
Date:
1/11/2026
5
5555555
Chris Amodeo made us feel valued thru his care, concern and putting Susan and my needs up front.
Gary
Salisbury
NC
Date:
1/11/2026
5
5555555
Chris listens and is great about responding promptly. As situations allow we will always Chris to our friends who need a great loan officer for their mortgage
Susan
Salisbury
NC
Date:
1/11/2026
5
5555555
Quick responses and expedient service. Would recommend.
Brett A
Excelsior Spg
MO
Date:
1/11/2026
5
5555555
Lucas was absolutely incredible to work with. Our loan situation wasn’t straightforward, but he went above and beyond every step of the way to make it happen. We are so grateful to him and his entire team for helping us get into our new home.
Morgan
Greensboro
GA
Date:
1/11/2026
5
5555555
Every single aspect
Moslem
Ammon
ID
Date:
1/11/2026
5
5555555
Frank was ALWAYS available and communicated regularly He also offered advice and his opinion
Kelly
Shamong
NJ
Date:
1/11/2026
5
5555555
Responsive, very helpful
Brockton
New Holland
PA
Date:
1/11/2026
5
5555555
Brenda was Very helpful and sufficient! She took over after my bank must up and got the job done! I re appreciate it!
Kelli L
Streetsboro
OH
Date:
1/11/2026
5
5555555
Francisco , Burt, Holly and the rest of the team at Fairway are professionals and provide excellent customer service. Their thorough communication and consistent follows up made this entire process seamless. Highly recommended their expertise!
Carmen
Herriman
UT
Date:
1/11/2026
5
5555555
The refinance transaction was smooth from start to finish. Damon set clear expectations from the beginning and everything went well. His communica was 10 out of 10. Highly recommend Damon.
Lucas Aaron
Show Low
AZ
Date:
1/11/2026
5
5555555
Chip was easy to work with and make the process go smoothly and fast.
Tony
Valdosta
GA
Date:
1/10/2026
5
5555555
Very knowledgeable great to work with pulled what Ithought to be a miracle off.
Drew
Tooele
UT
Date:
1/10/2026
5
5555555
Absolutely amazing group to have on your side!! Will always use them!!!
Leighton Haynie
Date:
1/10/2026
5
5555555
Wow where do I start communication no matter what happen you guys always put a new plan together and made my dream a reality always kept me positive
James Ellis
Monroe City
MO
Date:
1/10/2026
5
5555555
The speed of execution and the communication throughout the process were outstanding. The team stayed proactive, kept us informed at every step, and was responsive whenever questions came up. Even during more complex moments, we felt supported and confident because everything was clearly explained and handled efficiently. Overall, it was a smooth and professional experience.
Max F.
Date:
1/10/2026
5
5555555
The speed of execution and the communication throughout the process were outstanding. The team stayed proactive, kept us informed at every step, and was responsive whenever questions came up. Even during more complex moments, we felt supported and confident because everything was clearly explained and handled efficiently. Overall, it was a smooth and professional experience.
Maxime Sitor
Houston
TX
Date:
1/10/2026
5
5555555
The communication and service
Kenneth
Dahlonega
GA
Date:
1/10/2026
5
5555555
The service and communication
Kenneth W
Alpharetta
GA
Date:
1/10/2026
5
5555555
Michelle was great to work with throughout the whole process. Very patient and understanding with any questions I had and explained things clearly. Thank you Michelle, for your kindness and expertise.
Barb Wittenburg
Date:
1/10/2026
5
5555555
There were things that needed to be submitted, but the process was much easier than the first time we applied for a loan.
Brian Lee
Brownsburg
IN
Date:
1/10/2026
5
5555555
I am writing to thank you for the incredible service you provided during my recent loan process. I was impressed by your professionalism and how you stayed on top of every detail to ensure we closed on time. Your clear communication took a lot of the stress out of the situation, and I felt confident knowing my loan was in your hands. I will certainly recommend your services to any friends or family members looking for a lender in the future. special thank you to Chris Healy and Scott Low !
Nazreth
Whitehall
OH
Date:
1/10/2026
5
5555555
Sal is very professional and readily available. He was able to answer all my questions prompty and with detail. I felt very confident in my decisions and he made it buying a home such a smooth, stress free process. I will surely be using him in the future for all my endeverous.
Alissa J
Glen Rock
PA
Date:
1/10/2026
5
5555555
Easy communication
Kristina
Springville
AL
Date:
1/10/2026
5
5555555
Lisa and her team were great. They answered all my questions and made the process very easy.
Tate Johnson
Date:
1/10/2026
5
5555555
Lisa and her team were great. They answered all my questions and made the process very easy.
Tate
Flowery Branch
GA
Date:
1/10/2026
5
5555555
Christina and Brad are super fast to respond and very knowledgable. They made the process so seamless and easy. Thank you both!
Andrea
Abilene
TX
Date:
1/10/2026
5
5555555
Excellent experience working with Gina.
Mladen
Date:
1/10/2026
5
5555555
Excellent experience working with Gina.
Mladen
Lincoln
NE
Date:
1/10/2026
5
5555555
I am incredibly thankful for Kristin and her outstanding support throughout the lending process. Her exceptional time management kept everything moving smoothly, and her persistence ensured that no detail was ever overlooked. Kristin’s kindness and genuine care made the experience feel personal , while her attention to detail gave me complete confidence every step of the way. Above all, her positivity was truly uplifting and made what can be a challenging process feel less daunting and encouraging. I am so grateful for her dedication and professionalism.
Leslie
Ebensburg
PA
Date:
1/10/2026
5
5555555
Always very responsive with detailed instructions on how to proceed with the process
Paul
Peoria
AZ
Date:
1/10/2026
5
5555555
Consistent communication, sound advice , clarity in explanations of what is to come or what to expect , high levels of respect to borrower , friendly
Zachary Lucree
Dahlonega
GA
Date:
1/10/2026
5
5555555
Frank was always informative and communicative to ensure i waa comfortable in making my purchase
Isaac Anthony
Chicago
IL
Date:
1/10/2026
5
5555555
Ashton is the best in the business. Always pays attention to detail and puts in a full effort above and beyond his peers.
Nathan S
Centennial
CO
Date:
1/10/2026
5
5555555
Everything was very smooth. I was given all the info I needed to make good decisions. The team was accessible via email and text, and quick to respond.
William Frederick
Springtown
TX
Date:
1/10/2026
5
5555555
Made it so easy to buy our first home!
Sophie Hellige
Date:
1/10/2026
5
5555555
very responsive and informative!
Sophia
Hubert
NC
Date:
1/10/2026
5
5555555
you made the process go good and reassured us every step of the way .
Daniela
Aurora
CO
Date:
1/10/2026
5
5555555
My experience working with Rafa was great. He was easy to work with, persistent about meeting deadlines, and communicated very well throughout the process.
Salvador
Justice
IL
Date:
1/10/2026
5
5555555
What made the experience great was the commitment you've had with us all this time and the good communication between us.
Jebun
Florence
NJ
Date:
1/10/2026
5
5555555
The entire process went really smooth, very helpful people. Hundred percent professional service.
Konrad Jacek
Chicago
IL
Date:
1/10/2026
5
5555555
Mitch was patient and service focused on the disabled vet who faced challenges. Great
Michelle
Cypress
TX
Date:
1/10/2026
5
5555555
John and his team did an excellent job getting everything ready for a quick and easy closing date!
Luke William
Deatsville
AL
Date:
1/10/2026
5
5555555
Your helpfulness in different areas
Constance L
Mesa
AZ
Date:
1/10/2026
5
5555555
Jaime was highly recommended. She was very knowledgable, communicated well, timely with all transactions and responded to all of our questions and concerns.
DARRELL L.
Payson
AZ
Date:
1/10/2026
5
5555555
The communication was incredible and you helped us through the process when we were confused. This eas was our first house purchase and you made it very easy and smooth. Thank you so much!
Riley
Minneapolis
MN
Date:
1/10/2026
5
5555555
Matt was very helpful and walked us through any questions we had. Easy to communicate with and always available when needed
Nickolas
Camdenton
MO
Date:
1/10/2026
5
5555555
The quickness and professionalism are unmatched!
Guilmond J
Carver
MA
Date:
1/10/2026
5
5555555
Simple, kept informed
Rickie Dean
Pensacola
FL
Date:
1/10/2026
5
5555555
So effi a d responsive throughout the entire process up to our closing. We are grateful!
Beth Ann
Sedona
AZ
Date:
1/10/2026
5
5555555
ease of process; knowing and obtaining best product for us! Always available to talk!
Cathryn A
Salado
TX
Date:
1/10/2026
5
5555555
Quick response to my questions, maintained communication channels open at all time, accurate on time line of the whole process!
Miguel
Saddlebrooke
AZ
Date:
1/10/2026
5
5555555
Have Mitch take care of all your home loan needs. He is great at making you loan experience great.
Juanita Adam
Date:
1/10/2026
5
5555555
Mitch doing everything he did to make my home purchase happen.
Juanita Susan
Cypress
TX
Date:
1/10/2026
5
5555555
I can’t find the words to fully express my gratitude for Anna. I’ve purchased three homes over the past13 years, and Anna has been my go-to every single time. She has a true can-do attitude, is incredibly knowledgeable about what’s needed, and works tirelessly to take care of every detail. During this most recent transaction, I joked more than once that I would trust her with my life—and that honestly isn’t an understatement. If you’re looking for a mortgage, whether to purchase a new home, explore a HELOC, or meet any other lending need, reach out to Anna and her team. They are quick, responsive, and truly know their stuff. Thank you, Anna, for everything once again!
Candice
Meridian
ID
Date:
1/10/2026
5
5555555
Pat and team are always amazing to Work with. They make the process so easy for The customer
Erica
Hendersonvlle
TN
Date:
1/10/2026
5
5555555
Your team was very clear and informative through the whole process.Very helpful as well.
Kevin Dwayne
Centreville
AL
Date:
1/10/2026
5
5555555
He was just super good at explaining and walking you through the process. Also being there when you needed to ask a question even if you asked it 1000 times already.
Cheyenne
Riverton
WY
Date:
1/10/2026
5
5555555
Very smooth and fast
Sara B
Corona
CA
Date:
1/10/2026
5
5555555
Anna and her entire team made this the best process for my family. They were proaxtive, responcise, and put my mind at ease when I couldn't understand how the many variables could play out. I would not trust anyone else with my home purchaees
Christopher
Meridian
ID
Date:
1/10/2026
5
5555555
Jack was there for me every step of the way. As a realtor buying his home I had some questions about the process and Jack explained everytung in great detail. He was also able to find me a great rate on my loan..He is a 5 star loan officer!
Michael
Cranston
RI
Date:
1/10/2026
5
5555555
Best loan officer I have ever had the pleasure of working with. Truly a great person, kept us up to date and was really swift with the process. She got us approved and closed in 19 days!!!!! That’s what I call dedication.
chad padgett
Date:
1/10/2026
5
5555555
Very easy to work with and very good at communicating
Chad Jared
Brunswick
GA
Date:
1/10/2026
5
5555555
Sean was masterful at making this process easy. He is truly a professional.
Mitchel
Boca Raton
FL
Date:
1/10/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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