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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

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Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Todd provided clear communication and explanations through every step of the process. Everything was as smooth as could be!
Richard
Blue Springs
MO
Date:
3/21/2026
5
5555555
Lou is knowledgeable and reachable for questions.
James H
Alpharetta
GA
Date:
3/21/2026
5
5555555
Cindi is always amazing to work with! She made the process so seamless and easy!
Jennifer L
Graham
WA
Date:
3/21/2026
4
4444444
I'm in disbelief that I was able to do all factors of purchasing a home over my computer and get my forever home for retirement, thank you Steve , and your wonderful team.
Michael
Woodville
AL
Date:
3/21/2026
5
5555555
Clear and fast communication of mortgage options.
Matthew
Inver Grove
MN
Date:
3/21/2026
5
5555555
Did great
Ralph Kenneth
Corpus Christi
TX
Date:
3/21/2026
5
5555555
Very friendly and easy to work with. Made the expereince go smoothly and easy.
Malia
Tucson
AZ
Date:
3/21/2026
5
5555555
Everything went very smoothly thank you very much
Nora
Bethel
OH
Date:
3/21/2026
5
5555555
Brian was knowledgeable, patient and excellent to work with.
Hayley
Westerville
OH
Date:
3/21/2026
5
5555555
It was a pleasure working with you all, and the fact you were able to help me in at time of need. The process was fast and painless. I look forward to working with you in the future
Jonathan Ray
Louisville
KY
Date:
3/21/2026
5
5555555
How responsive everyone was. A nd how quick they made the process and approval happen!
Jordan
Jackson
GA
Date:
3/21/2026
5
5555555
Ben and the whole Fairway team had made my first time buying home experience easy and smooth. They are highly recommended!
Savuth
Hudson
NH
Date:
3/21/2026
5
5555555
They made everything so easy and kept me in the loop!
Kenneth L
Evansville
IN
Date:
3/21/2026
5
5555555
Very transparent and thoughtful. Clear and communicative
Andrea Rae
Virginia Beach
VA
Date:
3/21/2026
5
5555555
Absolutely loved working with Laura and her team! They were so kind, easy to communicate with, and truly went above and beyond. You can tell they really care about what they do. I couldn’t be happier and will definitely be coming back!
Hailey
Brewton
AL
Date:
3/21/2026
5
5555555
Very honest, friendly, knowledgeable, and efficient in everything.
Joseph
Saint Joseph
MO
Date:
3/21/2026
5
5555555
Rachel took the time to ensure that I was aware of every single step in the process. The entie process was personalized. Rachel made me feel like I was her one and only priority.
LIsa
Cuyahoga Fls
OH
Date:
3/21/2026
5
5555555
Good communication, very easy to work with, answered all questions clearly and quickly.
Christine
Portland
OR
Date:
3/21/2026
5
5555555
Jason is highly professional, friendly, and responsive. He communicates in a timely manner and consistently demonstrates genuine care for his clients, which clearly shows in the quality of his work and interactions.
Joann P
Mesa
AZ
Date:
3/21/2026
5
5555555
We appreciated all the extra steps to secure new insurance for the HOA that we moved into. It made us feel secure and im sure the other members of the HOA as well.
Lewis G.
San Diego
CA
Date:
3/21/2026
5
5555555
Chad and everyone at at Fairway are professional and work as a team to get deals done!
Amy L
Saint Joseph
MO
Date:
3/21/2026
5
5555555
You made the process as smooth and seamless as possible, especially considering how complex and how much work is involved nowadays for getting a home loan, and between you all and my realtor, Tracey Cazales, it was mostly easy sailing.
Claudine M
Corp Christi
TX
Date:
3/21/2026
5
5555555
Fast responces to questions.
Shane
Watertown
SD
Date:
3/21/2026
5
5555555
After she reviewed my status, she said for sure we can meet the Narch. 17 deadline, and. she did Thanks
Angel B
Benson
AZ
Date:
3/21/2026
5
5555555
Jen was always available/accessible and helped simplify the lending process.
Emily Margaret
San Diego
CA
Date:
3/21/2026
5
5555555
Excellent communication; knowledgeable team, & detail oriented
Faleshia I
Richmond
TX
Date:
3/21/2026
5
5555555
Ariana stayed on top of her job and made everything very simple! She answered all my questions and made this a great experience for a first time home buyer.
Christopher J
Gilmer
TX
Date:
3/21/2026
5
5555555
Kathy made this whole situation fast easy and the fact Kathy explains what everything is and why it's done the way it is. Made for an amazing process.
Christopher
Arthur City
TX
Date:
3/21/2026
5
5555555
Sandy was amazing.
Mario
Surprise
AZ
Date:
3/21/2026
5
5555555
Great communication, friendly staff, very helpful
Emma
Sandy
UT
Date:
3/21/2026
5
5555555
Colin was so responsive and made us so comfortable with the entire process as first time home buyers!
Monique Marie
Durham
NC
Date:
3/21/2026
5
5555555
Mathew was amazing and made the entire process seamless and very easy! Very knowledgeable and helped us navigate a big move . Very thankful for his help and expertis!
Cary
Senoia
GA
Date:
3/21/2026
5
5555555
The whole experience i wish i would have found the team sooner
Travis
Coon Rapids
MN
Date:
3/21/2026
4
4444444
Todd Wilkerson was very helpful patient knowledgeable great communication
Kymyata T
Indianapolis
IN
Date:
3/21/2026
5
5555555
I would say the whole process was handled professionally. My wife did most of the work with Mr Williams. I do appreciate him taking us on and helping me and my wife on our journey of becoming home owners. Thank you
Brian K
Talking Rock
GA
Date:
3/21/2026
5
5555555
I like how quickly Ashton responded to my texts and/or emails.
Karen M.
Parker
CO
Date:
3/21/2026
5
5555555
Everything was great.
Armando
High Point
NC
Date:
3/21/2026
5
5555555
The whole team, Adriana is amazing Brian is the man I love how this whole experience was not stressful at all..for most sadly this process on buying a house can be stressful but we are lucky to have worked with such an amazing team for our first home buying experience 😀 im so happy and appreciate everyone on the team that helped us out godbless and hope that yall continue helping others 😁
Cristina
Fort Worth
TX
Date:
3/21/2026
5
5555555
Friendly service
Stacy
Clinton
TN
Date:
3/21/2026
5
5555555
Great communication, answered my emails very timely. Great people to work with.
Jurgen
Surprise
AZ
Date:
3/21/2026
5
5555555
Swiftness and communication
Benjamin
Phoenix
AZ
Date:
3/21/2026
5
5555555
Working with Kim and her team was honestly exactly what we needed. From the start, they were so patient, kind, and just really supportive through everything. There were moments where we felt like things might get complicated, but they always stepped in and handled it so smoothly and kept us calm. What I appreciated the most was how they stayed with us through every little hiccup. Nothing ever felt like too much for them, and they never made us feel stressed or rushed. They constantky Reassured us, guided us and made sure we felt confident every step of the way. Overall, it was truly the best experience we could’ve asked for. By the end of it, they didn’t just feel like a team we worked with, they felt like family. I would 100% recommend Kim and her team to anyone.
Suri
China Grove
NC
Date:
3/21/2026
5
5555555
Jennifer was well organized and kept us updated all the way through the process.
Robert D
Saint David
AZ
Date:
3/21/2026
5
5555555
Jim and Josie are a fabulous team to work with! Although we were in another state for the purchase of our AZ house, they kept us informed every step of the way, and made the process easy by providing excellent communication, and questions were answered without you feeling like it was an unnecessary question. They were always just a text or call away, and we never had to leave a voicemail! I highly recommend working with Jim and Josie from Fairway Home Mortgage, they are so much more attentive, personable, and easier to work with than a Bank or other high profile lending company! Thank you Jim and Josie!
Rick D
Casa Grande
AZ
Date:
3/21/2026
4
4444444
Audrey and her team were so prefessional and very responsive which made us feel good to be working woth with them. Overall it was a good experience.
Cindy
Hereford
TX
Date:
3/21/2026
5
5555555
as always mike was very communicative, and whickly addressed any questions we had
Jennifer Lynn
Nashua
NH
Date:
3/21/2026
5
5555555
From the beginning, Aaron was always available to answer my questions even when I sent emails "after hours" I would get a response with an hour or so when I wasn't expecting anything until at least the next day The whole process went very smoothly I also just really felt comfortable with Aaron from our first conversation I had talked to some other lenders that seemed pushy and salesy and this kind of put me off in contrast, Aaron was friendly honest and I never felt like he was pushing me into anything he simply answered my questions and was supportive Besides the first time homeowner program, his personality and vibe were a big reason we chose to go with him and Fairway for our lender
Kimberly
Mission Viejo
CA
Date:
3/21/2026
5
5555555
Explained entire process and was extremely smooth
Tristin Sahtari
Cheyenne
WY
Date:
3/21/2026
5
5555555
Smooth quick transition
Loren C
Shawnee
KS
Date:
3/21/2026
5
5555555
Made the process smooth and was willing to answer questions throughout the process
Mikki
Weaverville
CA
Date:
3/21/2026
5
5555555
Communication
Christianah
Plainfield
IN
Date:
3/21/2026
5
5555555
We appreciate your constant communication and how quickly you were able to get back to us. Thank you for always taking the time to answer any questions we had.
Dana
Medford
NJ
Date:
3/21/2026
5
5555555
I was a fist time home buyer and everyone gave me a helping hand.
Lydia
Watertown
WI
Date:
3/21/2026
5
5555555
Very attentive customer service from start to finish!
Joanna
Chicago
IL
Date:
3/21/2026
5
5555555
I had an excellent experience with my home mortgage loan with Lynn Devine from start to finish the entire team was professional, responsive, and incredibly helpful and guiding me through each step.
Chadrick
Junction City
KS
Date:
3/21/2026
5
5555555
The ease of electric signing majority of documents made the process less stressful
Heidi
Surprise
AZ
Date:
3/21/2026
5
5555555
Brent is very knowledgeable and helpful
Tianlang
Meridian
ID
Date:
3/21/2026
5
5555555
Monica and her team were very helpful at every stage in the process guiding us to our new home. I would highly recommend.
Garren
Wills Point
TX
Date:
3/21/2026
5
5555555
Highly organized and very personable yet professional - outstanding service
Shane
Meridian
ID
Date:
3/21/2026
5
5555555
Kimberly was great to work with as was the whole Fairway team!
Brady J
Topeka
KS
Date:
3/21/2026
5
5555555
Jack is extremely supportive, prompt with responses, providing knowledge in a patient manner
Cynthia
Jamestown
RI
Date:
3/21/2026
5
5555555
Brian is very patient and takes the time to explain everything. Also, very accessible.
Olivine
Columbia
MD
Date:
3/21/2026
5
5555555
Communication is great, check list was easy to follow
Josephine M
Alamogordo
NM
Date:
3/21/2026
5
5555555
Very quick and effective
Shianne M
Omaha
NE
Date:
3/21/2026
5
5555555
Transparent and
Timothy Thomas
Longs
SC
Date:
3/21/2026
5
5555555
Love your efficiency and concise and clear communication- thank you Anna!
Katelyn
Meridian
ID
Date:
3/21/2026
5
5555555
Answerwd all my questions promptly and made the process smooth
Amber
Edwardsville
KS
Date:
3/21/2026
5
5555555
It was a quick and easy process.
Ana Lidia
Rogers
AR
Date:
3/21/2026
5
5555555
Everyone was very helpful and professional. Anytime I had a question or concern I received a quick response. working with Jennifer and Erin was a very pleasant experience. both were very knowledgeable and confident which made me feel at ease.
Anthony W
Rome
GA
Date:
3/21/2026
5
5555555
Kristi and her team made it so easy and straightforward to understand the whole process, from pre approval all the way to signing day. She didn't hesitate to offer her phone numher and answered all questions rapidly. For my first home experience, she made me confident in the decision that I was making.
Peyton
Porter
TX
Date:
3/21/2026
5
5555555
Fast and friendly.
Carol J
Temple
TX
Date:
3/21/2026
5
5555555
Fast communication, clear answers.
Andrea
Schaumburg
IL
Date:
3/21/2026
5
5555555
Extremely helpful and willing to take you through thre process step by step as a first time homebuyer. Very responsive and timely which made the closing process go smooth.
Brent Calvin
Chicago
IL
Date:
3/21/2026
5
5555555
Mark was very personable and made this process smooth and easy!
Nicole M
Mt Pleasant
WI
Date:
3/21/2026
5
5555555
Wonderful communication
Jeffrey A
Huntley
IL
Date:
3/21/2026
5
5555555
Haven was already extremely quick to respond, made us feel heard, answered all of our questions, etc. Cannot think of a single improvement, and will always recommend him as friends buy houses.
Michelle
South Bend
IN
Date:
3/21/2026
5
5555555
Lindsay made the entire process incredibly easy and seamless. She was responsive, helpful, and on top of everything from start to finish. I highly recommend her!
Jennifer
Fort Wayne
IN
Date:
3/21/2026
5
5555555
Linda was amazing to work with! Her team was also a pleasure! Very knowledgeable! response times were great! Made us feel comfortable and enjoyed some laughs along the way!
Tiffany
Appleton
WI
Date:
3/21/2026
5
5555555
Mike is very helpful and made the transaction easy
Gina K
Chana
IL
Date:
3/21/2026
5
5555555
Communication was very good!
Elizabeth
Spring
TX
Date:
3/21/2026
5
5555555
Ericka was extremely accommodating and flexible. She provided so much knowledge and expertise, giving us all the info we needed to make the best decision. We couldnt couldn't of bought our house without her support.
Daniel
Lakewood
CO
Date:
3/21/2026
5
5555555
Working with Alejandro Juarez and his team, Jamie, was truly a blessing during my home‑buying journey. Alejandro walked me through every step with so much patience and clarity. He never rushed me, always made sure I understood what was happening, and turned what could’ve been a stressful process into something simple and smooth. Jamie was also incredibly supportive and responsive, and together they made an amazing team. Thanks to their hard work and dedication, my closing was unbelievably fast. I’m genuinely grateful for everything they did for me. If you’re looking for a loan officer who truly cares and delivers results, Alejandro and his team are the ones to trust. Your client for life, Norma
Norma J
Granbury
TX
Date:
3/21/2026
4
4444444
Communication was amazing
Shane
Rockwood
TN
Date:
3/21/2026
5
5555555
kept us updated on everything that was going on with the loan
James E
Sandston
VA
Date:
3/21/2026
5
5555555
Speedy and responsive throughout the whole process without overwhelming me with information on a process that is by nature quite overwhelming.
Joshua
Knoxville
TN
Date:
3/21/2026
5
5555555
Anytime I had a question or was unsure, you always took the time to educate me. Communication was amazing! Yall were always on top of everything and it made me feel more at ease as a buyer! I couldn't have ask for a better team to work with!
Vanessa
South Bend
IN
Date:
3/21/2026
5
5555555
He was knowledgeable, responsive, and made the entire process smooth and stress-free. He took the time to explain everything clearly and ensured we felt confident every step of the way.
Pooja
Peachtree Cty
GA
Date:
3/21/2026
5
5555555
Shannon was awesome to work with
Mathew
Temple
TX
Date:
3/21/2026
5
5555555
Jason Lawrence and team made our home buying a great experience from start to finish. They were always available to answer any questions we had and they kept us updated every step of the way. Excellent service!
Kimberly F
Taylorsville
KY
Date:
3/21/2026
5
5555555
Jon takes his time, makes sure you're comfortable and leaves no unanswered questions on the table. He's transparent and honest. I genuinely just enjoyed every conversation we had.
Amber
Buford
GA
Date:
3/21/2026
5
5555555
quickness.
Michael
Vancouver
WA
Date:
3/21/2026
5
5555555
Efficient processing and kept us informed throughout.
James R
Prescott Valley
AZ
Date:
3/21/2026
5
5555555
Mike and his team went above and beyond to make our experience
Barbara Ann
Herriman
UT
Date:
3/21/2026
5
5555555
Working with Sharla Ellis and her team was an incredible experience from start to finish. They were responsive, knowledgeable, and genuinely cared about making the process smooth and stress-free. Every question I had was answered quickly and clearly, and I always felt informed and confident in each step. Their attention to detail and professionalism truly set them apart. I especially appreciated how proactive they were in keeping everything on track and making sure there were no surprises. I would absolutely recommend Sharla and her team to anyone looking for a seamless and positive mortgage experience!
Brooke Ann
Bluffdale
UT
Date:
3/21/2026
5
5555555
Shane did an awesome job with our home purchase experience! Thanks Shane for your help! JC
Hiram Jon
Surprise
AZ
Date:
3/21/2026
5
5555555
Super me atendio muy bien ,excelente profesional me ayudo todo el tiempo ,aclaro mis dudas ,la revomiendo cien por ciento
Anisley
Grand Island
NE
Date:
3/21/2026
5
5555555
She was pleasant to work with and was there when we had a concern.
Paul J
Mechanicsburg
PA
Date:
3/21/2026
5
5555555
From the start of the application process, Jim was amazing at helping me understand the different loan options and related costs. He was very communicative and responsive when questions arose. He walked the through all the documents to ensue I understood what I was looking at and what each cost was. This made the overall application and home buying experience smooth and as painless as possible.
Ethan
Date:
3/21/2026
4
4444444
My loan officer Tiffany was PHENOMENAL. She knew we were in a rush to close by a certain date and she did everything in her power to make that happen, she was kind, informational, professional and overall amazing. She listened to my concerns, she talked me through things when I told her I was scared, she put a rush on everything to make sure we closed on time and I could not be more thankful. I will forever recommend Tiffany for a Loan Officer. She is great at what she does and you can genuinely tell that she cares about her clients and takes everything into perspective. She made sure we felt important and that our emotions were validated. I will forever be thankful for Tiffany and all of the Fairway Home employees that helped make my dream come true , I will forever be greatful. Thank you!
Stephanie
Pekin
IL
Date:
3/21/2026
5
5555555
The entire process from applying to closing was made easy and stress free
James Edward
Mckinney
TX
Date:
3/21/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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