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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Communication was on point all the time. Verry pleasend experience. Thank you
Daniela
Loganville
GA
Date:
10/1/2026
5
5555555
Easy and straightforward process. Stellar communication. Aaron was able to answer all of my questions and provide valuable insight. He was also able to offer a very competitive interest rate for my mortgage.
Jerry
Saint Paul
MN
Date:
10/1/2026
5
5555555
Dave was fantastic. Very knowledgeable and always ready to answer questions and explain things clearly.
Aaron
Madison
IN
Date:
10/1/2026
5
5555555
Sta to finish the process was great. Great communication. All questions answered. Not a single issue
Kristi
East Canton
OH
Date:
10/1/2026
5
5555555
Great communication and availability! It was my first time buying a home, and Chris walked me through everything with utmost care. I would happily recommend him to anyone I know!
Sara
Alexandria
VA
Date:
10/1/2026
5
5555555
Very responsive always nice
Kaiden
Mansfield
OH
Date:
10/1/2026
5
5555555
You did , Jo. Everthing went without a hitch.
George
Gouldsboro
ME
Date:
10/1/2026
5
5555555
Kim certainly worked to ensure that I got the best mortgage and rates possible. She also helped me out on short notice. This was the second time that I worked with her and both times were equally great!
Seth
Scottsville
NY
Date:
10/1/2026
5
5555555
The communication from Chirone and the team was great! Everyone worked together to make this process as smooth as possible!
Tameshia
Conway
AR
Date:
10/1/2026
5
5555555
This loan officer was amazing at his job, answered any questions that I had and would go to bat for me with any information that I needed. Very good person. Very nice man
Dalton
Date:
10/1/2026
5
5555555
The dedication to serve and communicate with us. It made the process very smooth with very little stress.
Brent
Friendship
TN
Date:
10/1/2026
5
5555555
Our real estate deal had a very short timeline from loan approval to closing and we could not absorb any delays. Your team was on top of the details from the start. Great commmunication every step of the way and there were no last minute surprises.
Michael
Mundelein
IL
Date:
10/1/2026
5
5555555
I felt supported and like I could always reach out.
Roberto
Houston
TX
Date:
10/1/2026
5
5555555
Very informative and responsive. We are new homeowners and Fairway made the experience and process smooth.
Nathan
Saint Johnsbury
VT
Date:
10/1/2026
5
5555555
Everything was simple and easy to follow
Jennifer
Simpsonville
SC
Date:
10/1/2026
5
5555555
The entire Fairway Mortgage team worked tirelessly to help us through each step of the loan process. They were readily available to answer any questions and they were an incredible support our new home purchase.
Meredith
Oak Island
NC
Date:
10/1/2026
5
5555555
Tim and his team were very detail oriented throughout the process, but also available to answer any questions we had. Tim even made himself available on the weekend if necessary. We felt that we were in great hands throughout the process and we are really thankful that we chose Tim and Fairway Mortgage.
Meredith
Lenoir
NC
Date:
10/1/2026
5
5555555
everything went smoothly on your part. Even with me being out of state, I was able to do all tasks in a timely manner. Yourself and staff were very helpful with everything. They did a great job with the glitz with the homeowners insurance in keeping us updated.
Lorene
Riverside
CA
Date:
10/1/2026
5
5555555
It was great all around!! Great communication and was fast and smooth!
Rachel
Centennial
CO
Date:
10/1/2026
5
5555555
What made it great was how smooth and easy everything felt, and how well I was taken care of throughout the process. It truly made a difference. was awsome.
Genevieve
Indianapolis
IN
Date:
10/1/2026
5
5555555
Sharla went the EXTRA MILE to help me get it done. She took time to call, check in and text every step of the way
Clayton
Bountiful
UT
Date:
10/1/2026
5
5555555
Working with Barry as my lender was an important part of making my first home purchase a reality. He guided me through the financing process, kept me informed about the documents and steps needed, and helped me understand what was happening as we moved toward closing. I appreciated his responsiveness and the time he took to answer my questions and work through the details with me. Buying a home involves a lot of moving parts, and having Barry’s support helped me feel more prepared and confident throughout the process. I’m grateful for his help in getting me to the closing table and would recommend him to anyone looking for a lender to support them through their home-buying journey.
Jade
Bowie
MD
Date:
10/1/2026
5
5555555
Very communicative, attentive and reliable
Stephanie
Scituate
MA
Date:
10/1/2026
5
5555555
Craig was amazing with communication, answered any and all questions promptly and in detail. I appreciate all the time and effort he put in making our mortgage transaction as seamless as possible.
Keith
Scituate
MA
Date:
10/1/2026
5
5555555
Amie was helpful in answering all my questions even after hours highly recommend
Janet
Edmond
OK
Date:
10/1/2026
5
5555555
Angiebis extremely responsive, committed clearly and cares. It makes a huge di in the whole process.
Justin
Angleton
TX
Date:
10/1/2026
5
5555555
Very professional and always willing to help.
Jaime
Banning
CA
Date:
10/1/2026
5
5555555
The way Randall worked with me to complete the process was a pleasure. I highly recommend his services.
Larry
Graham
NC
Date:
10/1/2026
5
5555555
Great ti work with, always keeps you updated and informed.
Bryan
Phoenix
AZ
Date:
10/1/2026
5
5555555
Dean and the entire Fairway Home team that we worked with was so professional every step of the way. As first time home-buyers, my husband and I were a little unsure about the process and had a lot of questions. Dean made us feel like a priority and never hesitated to take time out of his schedule to answer our questions and to provide us with answers to things we would not have even known to ask about! Overall, what we loved about the process most was how cared for we felt. During a process that can feel overwhelming and daunting, Dean and the Fairway Home team helped us feel calm and informed. We could not recommend their services more!
Elise
Saint Charles
IL
Date:
10/1/2026
5
5555555
Matt and the team were personal, professional and responsive.
Jacob
Wadsworth
IL
Date:
10/1/2026
5
5555555
Tee made this experience so comfortable for me. Tee was available anytime I had a concern or question. I would recommend her to everyone she is awsome!! I can't thank Tee enough for what she has done for me I would have been in a real mess if it wasn't for her and her dedication. Tee you are the best at what you do and I thank you so very very much not just for your services but I thank you for treating me like a friend.
Erin
Rural Hall
NC
Date:
10/1/2026
5
5555555
Deninne made my experience truly GREAT! She was incredibly helpful, patient, and supportive throughout the entire loan process. She went above and beyond to make everything as smooth as possible and played such an important part in making my dream of homeownership a reality. I’m truly grateful for her hard work, kindness, and dedication! ❤️🏡
Carla
Banning
CA
Date:
10/1/2026
5
5555555
Smooth and easy process. Everyone was pleasant and
Kevin
Indian Trail
NC
Date:
10/1/2026
5
5555555
Very helpful in picking the right mortgage product, high level of communication, Pro-active and available throughout the process
Travis
Omaha
NE
Date:
10/1/2026
5
5555555
The trust of everything you guys made me feel thank you so much
Luther
Forsyth
GA
Date:
10/1/2026
5
5555555
The whole team was professional and knowledgeable
Lawrence
Bedford
MA
Date:
10/1/2026
5
5555555
Dean was very friendly, personable and was so patient and understanding. it really felt like I was working with a very close friend or family member. He genuinely cared about my family and I and made us feel super comfortable and answered all my questions without ever making me feel like i was bothersome. He made this experience very special and easy!
Shajia
Bartlett
IL
Date:
10/1/2026
5
5555555
Overall wonderful experience. Quick approval. We really enjoyed working with him, he kept us updated most of the time.
Winter
Poplar Grove
AR
Date:
10/1/2026
5
5555555
Alli was exptemely helpful during the entire process. I'm so thankful for everything and the entire team was amazing.
Araceli
Date:
10/1/2026
5
5555555
Everything! the Team responded quickly and eased or explained any concerns or questions. The whole team went above and beyond!
Angela
Crowley
TX
Date:
10/1/2026
5
5555555
It was easy and comfortable working with fairway, I enjoyed tge experience
Alisa
Winston Salem
NC
Date:
10/1/2026
5
5555555
great service and outcome
Grady
Great Falls
MT
Date:
10/1/2026
5
5555555
After starting with a another lender and feeling like they weren't a good fit, we switched to Katie and we were pleasantly surprised at the difference in experience. Katie did not make us feel like our situation was too complicated to handle. She quickly responded with solutions to our needs and we went to closing with $0 down which still amazes us! Katie made us feel valued and cared for which was exactly what we hoped for when buying our first home. She was very knowledgeable and made everything so easy. Fairway mortgage also has a great mobile app that kept us informed about any outstanding to-do's and where we were in the loan process. They also provided free services through Home Connect that helped us get our Internet service set up (and at a much better rate) and provided helpful information and reminders about setting up utilities for our new home. Thank you Katie and Fairway!
Hannah
Many
LA
Date:
10/1/2026
5
5555555
Amy is very quick to answer questions
Erik
Bismarck
ND
Date:
10/1/2026
5
5555555
Communication and explanations on point
Thomas
Overland Park
KS
Date:
10/1/2026
5
5555555
communication was great and easy very straightforward and answered any questions
Ashleigh
Friendship
TN
Date:
10/1/2026
4
4444444
Josh was very helpful and informative
Nathan
Johnstown
CO
Date:
10/1/2026
5
5555555
Ease with communication. I appreciate the brief updates and reminders to keep things on track.
Abigail
Lebanon
IN
Date:
10/1/2026
5
5555555
The mills team is the best!! They make you feel like your experience is the most important at that moment I will never use anyone else
Melanie
Deatsville
AL
Date:
10/1/2026
5
5555555
The communication, explaining the answer to any questions we had, and the fact that we could tell you cared and wanted the best for us!
Eric
Ellensburg
WA
Date:
10/1/2026
5
5555555
The ease and relationships of Fairway. I would not deal with anyone else.
Douglas
Birmingham
AL
Date:
10/1/2026
5
5555555
no response
William
Moore
SC
Date:
10/1/2026
5
5555555
The confidence he had to close .gave me reassurance that was a successful experience
Lloyd
Las Vegas
NV
Date:
10/1/2026
5
5555555
Everything
Debbie
Oregon City
OR
Date:
10/1/2026
5
5555555
He was awesome always there for us
Harold
North Platte
NE
Date:
10/1/2026
5
5555555
Mendy was absolutely fantastic, very responsive, attentive to our needs and worked nonstop to help us with the transaction - we will definitely use her again!
Jessica
Aledo
TX
Date:
10/1/2026
5
5555555
Bonita and her team went beyond to make our process easy and professional, we are very pleased with all she did to help us buy our dream home!
Joaquin
La Porte
IN
Date:
10/1/2026
5
5555555
Tim knows what he's talking about and is excellent at communicating. He is quick to respond, whether it is providing updates or answering questions.
William L
Oregon City
OR
Date:
10/1/2026
5
5555555
Excellent communication is what made this experience wonderful for us! We are so happy and pleased that in 4 months we were able to apply and sign for our house! We were always well educated every step of the way!
Jennifer
Tea
SD
Date:
10/1/2026
5
5555555
Every went very smoothly and the help to make it all happen was excellent
Tiffanie
Cavalier
ND
Date:
10/1/2026
5
5555555
How smooth the entire process was!
Kelly
Hillsboro
OH
Date:
10/1/2026
5
5555555
Excellent communication, quick response to questions, made the whole process easy
Bruce
Grand Junction
CO
Date:
10/1/2026
5
5555555
Vlad was an incredible partner throughout our home buying experience. He took extra time to explain anything we had questions about, and actually taught us information that will help us be more savvy in our next purchase. He is kind, thoughtful, and patient while also giving clear and strategic advice to ensure we were in the best scenario possible. We cannot recommend him enough!!!
Brooke
Castle Rock
CO
Date:
10/1/2026
5
5555555
I didn't know anything and Jennifer took care of paper work and was knowable. I felt like I could trust her.
Cindy
Benson
AZ
Date:
10/1/2026
5
5555555
Clear and prompt communication
William
Kansas City
MO
Date:
10/1/2026
5
5555555
I cant thank this team enough, they worked hard for us.
Larry
Lexington
NC
Date:
10/1/2026
5
5555555
The whole team was great at getting back to all the questions I had along the way.
Sawyer
Oshkosh
WI
Date:
10/1/2026
5
5555555
Every single aspect of the process the team worked together to make sure our closing was easy . Helped areange everything and was extremely professional.
Hilary
Keller
TX
Date:
10/1/2026
5
5555555
Terri and team were great to work with. Prompt and responsive. Knowledgeable. Would refer to future Buyer and use myself again in the future!
Kendra
Waterloo
IL
Date:
10/1/2026
5
5555555
Quick turnaround time and a true sense of responsibility and proactiveness. Felt like Susan really cared to get us the best deal possible. She was honest and thorough as well.
George
Smithville
MO
Date:
10/1/2026
5
5555555
Melanie was wonderful! She was fast!
Amy
Benton
AR
Date:
10/1/2026
5
5555555
There was always communication and assuring you that they will help you get it done
Aaron
Indianapolis
IN
Date:
10/1/2026
5
5555555
Sarah and her team stayed on top of the process keeping us informed and guiding us like pros they are
Richard
Atascadero
CA
Date:
10/1/2026
5
5555555
It was rerlatively short.
Beverly
Culpeper
VA
Date:
10/1/2026
5
5555555
Very heplful especially for the computer illiterate!
Lesley
Union Point
GA
Date:
10/1/2026
5
5555555
Jeff was available any time of day. He communicated regularly and kept us up to date on the status of our loan
Morgan
Round Lake Heights
IL
Date:
10/1/2026
5
5555555
Excellent communication from all the team members, even weekends! Great job closing in twenty days.
Randell
Spokane
WA
Date:
10/1/2026
5
5555555
Excellent communication and support throughout the entire process She and her team performed well even when logistics seemed difficult .
Richard
Fort Worth
TX
Date:
10/1/2026
5
5555555
Leslie was very knowledgeable and her communication with me over the whole transaction was great. If I bought a house again I would definitely go back to her .
Luis
Markham
IL
Date:
10/1/2026
5
5555555
Our experience was extremely smooth.
Amanda
Derby
KS
Date:
10/1/2026
5
5555555
Rob and his team helped us with our loan application and process as my wife is a cancer patient and a Canadian citizen. There was a lot of back and forth between us all. Additionally, Rob even helped o the realtor in North Carolina as our home wasn't selling like we thought it should have and so Rob helped put together ideas and options.
Arthur
Mechanicsville
VA
Date:
10/1/2026
5
5555555
Always a GREAT experience with Tina Cardosi!
Minka
Sharpsburg
GA
Date:
10/1/2026
5
5555555
He was always available to answer all of my questions .
Riley
East Kingston
NH
Date:
10/1/2026
5
5555555
As stressful as home buying can be, Michael Flannery eases you through the process and expertly gets you to the finish line!
Rick
Mount Pleasant
WI
Date:
10/1/2026
5
5555555
The ease of the
Thomas
Citrus Springs
FL
Date:
10/1/2026
5
5555555
Everything Cheryl and her team did for my family and I was TOP NOTCH!!! THANK YOU!!!
Michael
Weatherford
TX
Date:
10/1/2026
5
5555555
Mark and his team truly go above and beyond. They were patient, personable, and kind. They were available during non-traditional hours to answer questions and reply to our emails. They really made this process as easy as possible. This was my first time buying a house and they made this less anxiety inducing for me. I'm so thankful we were able to work with Mark and his team!
Aimee
Herndon
VA
Date:
10/1/2026
5
5555555
Everything if I had any questions or comcerns they worked through it all the way with me very good communication and if I had worries about anything they would solve any complications or problems
Brandon
Austin
MN
Date:
10/1/2026
5
5555555
Made a complicated process feel much easier by explaining everything in a granular way and with analogies. Helped us feel certain we were getting the best rate.
Noah
Marlborough
MA
Date:
10/1/2026
5
5555555
Very helpful
Logan
Casper
WY
Date:
10/1/2026
5
5555555
Communication was amazing, very happy with everything!
Jacob
Minneapolis
MN
Date:
10/1/2026
5
5555555
Doug is easy to reach , there when you need him most, and is knowledgeable about what is important.
George
Noblesville
IN
Date:
10/1/2026
5
5555555
Linda and her team were wonderful to work with everyone was extremely kind and kept up great with communication
Nikole
Appleton
WI
Date:
10/1/2026
5
5555555
There in Bemus and his team are on top of things. Super competent people.
James
Fruita
CO
Date:
10/1/2026
5
5555555
Great communication and talked to me in ways I could understand anytime Ibhad questions.
Alexander
O Fallon
MO
Date:
10/1/2026
5
5555555
Scott and his team communicated great, answered all questions quickly, and made the whole process simple
Douglas
Raymore
MO
Date:
10/1/2026
5
5555555
It's was the easiest experience i have ever had with everyone
Kellcie
West Bend
WI
Date:
10/1/2026
5
5555555
the experience was very easy to navigate, all questions were answered timely, and the team did a great hob handling all the little details!
Christopher
Ravenna
OH
Date:
10/1/2026
5
5555555
Great communication. Ease of use in the online portal.
Jody
Chatsworth
GA
Date:
10/1/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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