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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

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Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Being 1st time home buyers, through Sam we were able to be successful with this complex task/loan. Sam with his team was so knowing with better communication, by breaking down complex terminology. Sam and his team are knowledgeable and takes the time to explain everything thoroughly. They are responsive, available to answer questions, and always make clients feel like a priority." I'm glad to have know him.
Valentine
Otsego
MN
Date:
3/14/2026
5
5555555
Very transparent, helped a lot with explaining the whole process as this is my first time purchasing a home. Very friendly and thorough, really did a great job all around. I have zero complaints, Brett and Zara were great!
John
Princeton
MN
Date:
3/14/2026
5
5555555
Mary and her staff were vigilant, caring , and supportive thru' the entire process.
Nyesha R.
Atlanta
GA
Date:
3/14/2026
5
5555555
Very easy to work with. Document s were easy to sign.
Justin
Mapleton
UT
Date:
3/14/2026
5
5555555
Everyone was so friendly and made sure to let us know exactly what was needed from us. It made the process very easy!!
Gabriel A
Garrett
IN
Date:
3/14/2026
5
5555555
Easy to work with and helpful
Kenneth James
Mesa
CO
Date:
3/14/2026
5
5555555
What made my experience great was the effort in explaining every step of the process to a first time home buyer like myself. I appreciated you taking time to go over every detail!
Ariel
Summerville
SC
Date:
3/14/2026
5
5555555
Haley was professional, courteous, knowledgeable, and responsive to my inquiries/communications.
LenAnnette J
Henderson
NV
Date:
3/14/2026
5
5555555
very knowledgeable about each specific area
Lance Allen
E Liverpool
OH
Date:
3/14/2026
5
5555555
Haven was great to work with made homebuying simple and amazing. i would suggest him to anyone!
Michael
South Bend
IN
Date:
3/14/2026
5
5555555
She explained every part of the process, was always available for questions and always kept us in the loop she made buying a house so easy
Shawn R
Oxford
AL
Date:
3/14/2026
5
5555555
Yes I will!
Elijah
Knightstown
IN
Date:
3/14/2026
5
5555555
Tanya was AMAZING! She made this experience unbelievably smooth! Just in all!
Ryeland M
Killeen
TX
Date:
3/14/2026
5
5555555
We first met Joe and Rebecca over 20 years ago when buying our very first home, and from that moment on they’ve felt less like a mortgage lender and more like family. They’ve guided us through every step with honesty, patience, and genuine care. In a world where customer service often feels rushed or transactional, they stand out for treating people like people. We’re grateful for their support over the years and wouldn’t trust anyone else with something as important as our home. Thank you very much!
Jeffrey P
North Smithfield
RI
Date:
3/14/2026
5
5555555
Jon was couteous and respectful whenever he helped us fill in the required documents.
Lloyd Edwin
Gilford
NH
Date:
3/14/2026
5
5555555
Quick and easy responses simply over text
Austin
Merrill
WI
Date:
3/14/2026
5
5555555
Ross, guide us through the entire procsss and provide detailed information. He held our hands throught the entire our process which my family appreciates him.
Christine Satorre
Kapolei
HI
Date:
3/14/2026
5
5555555
communication was 10 out of 10 informative, knowledgeable, kind
Shamara
Statesboro
GA
Date:
3/14/2026
5
5555555
very efficicent
Audrey
Brookhaven
GA
Date:
3/14/2026
5
5555555
Tina was great throughout the transaction! She communicated well during the process and even when a last minute issue came up she was able to push the process through and make sure my buyers close the same day. I am grateful that she was the one to see this through to the closing table.
Morana
Liberty Hill
TX
Date:
3/14/2026
5
5555555
The process was super easy thanks to Jennifer and her wonderful team!!
Brittany
Mabank
TX
Date:
3/14/2026
5
5555555
Incredible communication. Complete professionalism.
Michael
Rich Hill
MO
Date:
3/14/2026
5
5555555
Sharla Ellis and her Dream Team are truly a wonderful dream! They are on top of everything, treat the client incredibly well, answer questions and respond to concerns after business hours, and aren perfect in every way! Kim Beck - Equity Real Estate, Premier Elite Branch
Kim
Bluffdale
UT
Date:
3/14/2026
5
5555555
Very streamlined process. There was a lot of document submission but I assume that's due to the size of our loan. But it was clear cut and easy to execute!
Sarah E
Needham
MA
Date:
3/14/2026
5
5555555
Justin & Team went above and beyond to ensure our home buying process went as smoothly as possible. Justin provided late night support to help us generate a great offer that ended up being the difference-maker. We cannot thank him and his team enough for their support and expertise, and highly recommend to any and all homebuyers seeking lending services.
Alec
Lewis Center
OH
Date:
3/14/2026
5
5555555
Good communication. Updates on where we were in the process. Answered all oir questions quickly and never left is feeling unsure of anything.
Richard Jude
Buckeye
AZ
Date:
3/14/2026
5
5555555
Engaging throughout the process.
Jeremy
Hot Springs
AR
Date:
3/14/2026
5
5555555
As mentioned, Igor was great — both on a personal and professional level. Looking forward to working together again.
Eugene
Denver
CO
Date:
3/14/2026
5
5555555
Thank you for making the process so easy!
Mayra Dolores
Westfield
IN
Date:
3/14/2026
5
5555555
We appreciated the wonderful communication and seamless process!
Simone
Twain Harte
CA
Date:
3/14/2026
5
5555555
Great communication, super helpfu, always ava when we had questions
Juan Carlos
Lacey
WA
Date:
3/14/2026
5
5555555
Amazing buying experience
Darlyn Mayara
Jacksonville
FL
Date:
3/14/2026
5
5555555
Shelley knows how to make the process smooth. She always makes sure that you feel comfortable with everything. The speed of the process was not only fast but everything was explained in a manner that was very easy to understand.
Stephen James
Robinson
TX
Date:
3/14/2026
5
5555555
Lee and Liz very professional, took time to explain and answer questions and were great at follow up on processes. Very enjoyable experience!
Mary
Lees Summit
MO
Date:
3/14/2026
5
5555555
smooth transaction! very knowledgeable lender , in good hands!
Taylor
Ridgefield
WA
Date:
3/14/2026
5
5555555
It was an easy process
Perla
Zion
IL
Date:
3/14/2026
5
5555555
Jenna was so quick, answered any question i had. I feel like she truly had my best interest in mind.
Marissa Nicole
Hubert
NC
Date:
3/14/2026
5
5555555
Great people to work with, keeping us informed each step of they way and a fast turn around.
Kristen L
North Smithfield
RI
Date:
3/14/2026
5
5555555
Beata's expertise !
Volodymyr
Deerfield
IL
Date:
3/14/2026
5
5555555
How smooth and fast everyone worked to make the experience great!
Daviana
Safford
AZ
Date:
3/14/2026
5
5555555
She made purchasing our home such a smooth transaction. Kept us updated and informed on all aspects from gathering the information that was needed to the signing of the closing docs. She was great to work with.
John
Lk Havasu Cty
AZ
Date:
3/14/2026
5
5555555
Your friendliness, promptness in returning calls and answering questions ,and overall experience. Thank you, Skip and Bobbie
Paul J
Camp Hill
PA
Date:
3/14/2026
5
5555555
You and your team were incredibly responsive and guided us through every step of the process.
Brenda N.
Tracy
CA
Date:
3/14/2026
5
5555555
Luis just communicates quickly and openly. No BS from him, just the truth and he does a good job explaining all situations. I'd only use him as a loan officer going forward.
Reece Anthony
Valrico
FL
Date:
3/14/2026
5
5555555
Braden amd his team communicated thoroughly with myself and client! They did an amazing job. most definitely will recomnend again.
Hanh
Bridge City
TX
Date:
3/14/2026
5
5555555
Sandra was great with assisting us within the financial process and aspects of the moving process, especially when closing after hours Sandra made it her duty and obligations to still provide services to my family while trying to close in the buyer process, she made additional calls to ensure that we still closed on that day due to our situation. Thank you Sandra your great in everything you do, we really do appreciate you!
Sharday N
Bellwood
IL
Date:
3/14/2026
5
5555555
The communication was wonderful and always prompt . Brian was also very helpful explaining things to me as a first time home buyer and kept me prepared for everything as soon as it happened allowing for a quick and informed closing in the end .
Chandler
Pueblo West
CO
Date:
3/14/2026
5
5555555
Chad went above and beyond for us. He answered every phone call and returned every text throughout this whole proces. I had given up several times. He hung in there and put together a very difficult FHA construction loan. Chad made a dream of ours come true.
Michael
Mena
AR
Date:
3/14/2026
5
5555555
He was explained everything in detail to where I understood what exactly was being done and what I was signing up for. Anytime I had a question or issue, he would respond in a timely fashion and made sure things were taken care of the the best of his abilities.
Tishina
Waskom
TX
Date:
3/14/2026
5
5555555
David is a true professional. Love listening to this guy explain the whole buying process and what you need to do to get everything done. Really takes his time to make sure you know what's going on. Helps you understand all the numbers and where they lead to. Is on top of everything in making sure your home buying process is moving along. If and when I decide to buy another house, I will definitely be dealing with David Haley and the rest of his team at Fairway Home mortgage.
John
Marysville
WA
Date:
3/14/2026
5
5555555
Great communication and always friendly.
Blake T
Gig Harbor
WA
Date:
3/14/2026
4
4444444
Taylor was a good guy to work with even when the underwriter dropped the ball and I was very angry!
Brian
Riverton
WY
Date:
3/14/2026
5
5555555
Jennifer was very pleasant. Purchasing a home is a big step and can be a very trying process. Jennifer made it such a stressfree experience. Kept us informed, explaining the steps we would be taking from beginning to end. She has made the purchasing our new home such a beeeze. She is definitely an asset to the company.
Jody Ann
Lk Havasu Cty
AZ
Date:
3/14/2026
5
5555555
Outstanding communication and customer service. Brad is extremely knowledgeable in this field and is a pleasure to work with.
John R
Cologne
MN
Date:
3/14/2026
5
5555555
Patty's responsiveness in communications and her commitment to achieve the refinance in spite of some hurdels to overcome with the financing.
Robert N
Presque Isle
WI
Date:
3/14/2026
5
5555555
You were very on top of things , easy to talk too and would get back to us quickly if we had questions
Coby
Westmoreland
TN
Date:
3/14/2026
5
5555555
Excellent communication. Very helpful. Both experiences I've had were very smooth and informative. Appreciate Rob and Betty for the help.
Brandon L
Westport
MA
Date:
3/14/2026
5
5555555
Jennifer is the best you could ask for!
Crystal
Tillar
AR
Date:
3/14/2026
5
5555555
The entire process was smooth and very efficient. Any and all questions and concerns were answered and or addressed immediately. This was an all around great experience.
Stephen C
Phoenix
AZ
Date:
3/14/2026
4
4444444
Everyone involved made the experience easy, they answered questions, and helped us throughout the different steps along the way. The only thing that would have made a better experience, was being aware of working with more than just Alyssa, just a little confusion at first.
Eric J
Hibbing
MN
Date:
3/14/2026
5
5555555
Kris went above and beyond, starting with a pre-approval letter on a weekend. There was great communication throughout the loan process updating me. My questions were answered very quickly. Very professional and personable. I highly recommend working with Kris and her team.
Lorri L
Austin
MN
Date:
3/14/2026
5
5555555
I had a great experience working with Fairway Home Mortgage team specially with Alli Vadas, they were very expert on helping me with the right loan and all the process from start to closing and beyond. Really fast process and the loan that covers my needs. thank you soo much!
Luis
Date:
3/14/2026
5
5555555
We have had numerous loans through Fairway Mortgage with Traci. This was by far the smoothest and quickest transaction we've ever experienced. Traci, Jean and Vince are amazing at what they do.
Kirstin D
Filer
ID
Date:
3/14/2026
5
5555555
The process was so smooth and just felt seamless. Having the ability to sign everything online has greatly helped. Mackenzie was always engaging and helpful. We appreciate her.
Kirstin D
Nampa
ID
Date:
3/14/2026
5
5555555
Ray is exceptional. Great communication throughout. We always knew where we stood and were confident we would close on time, or in this case, early.
Benjamin
Tampa
FL
Date:
3/14/2026
5
5555555
Scott is east to work with and provides clear instructions and timelines
Molly Michelle
Basehor
KS
Date:
3/14/2026
5
5555555
Timely, followed through, provided important information, great service
Gilberto
Independence
MO
Date:
3/14/2026
5
5555555
Eric and his team worked very hard to make this happen. I can't thank them enough.
Thomas
Flint
MI
Date:
3/14/2026
5
5555555
and understanding. I was very nervous about purchasing a home. I was put at ease with every email and phone call that I received.
Denise
Waxhaw
NC
Date:
3/14/2026
5
5555555
Flexibility and quick responses.
Jonathan Sterling
Warsaw
VA
Date:
3/14/2026
5
5555555
Kind, Courteous, Professional, Reseptive, Transparent
Thomas E
Mccall
ID
Date:
3/14/2026
5
5555555
Bailey was helpful, encouraging, felt like he truly cared and was determined to do whatever he could to make our dream home ours.
April Lynn
Salisbury
NC
Date:
3/14/2026
5
5555555
The whole process was great!
Keith A
Lanesville
IN
Date:
3/14/2026
5
5555555
I pushed Bob to the limit and he came through like a trooper
Amado
Haines City
FL
Date:
3/14/2026
5
5555555
Always on time with things. Great communication all of the time. Can definitely tell they are there for their co customers. I would highly recommend people to you guys. It's been great working with you guys so happy that we switched over to you.
Lyle
Wirt
MN
Date:
3/14/2026
5
5555555
Greg was fantastic to work with, he is super knowledgeable and made this experience as smooth as possible for me. I highly recommend him!
Abbigail
Raymore
MO
Date:
3/14/2026
5
5555555
Aaron and his team were amazing through the whole proccess from start to closing. Communication on thier part was inpeccable. Thank you so much. Russell
Russell L
Gunnison
CO
Date:
3/14/2026
5
5555555
Edward is obviously the best at what he does, I'm still shocked out how efficient he was and how seemingly effortless the process was for him and his team to approve my families loan. Thank you so much !
Jordan Shaun
Denver
CO
Date:
3/14/2026
5
5555555
Stephanie was very prompt and thorough on answering all our 1000 questions
Kassidy
Westmoreland
TN
Date:
3/14/2026
5
5555555
I was a first time homebuyer and I had a lot of questions. The team here made everything as easy and stress free as possible. Super thankful to have gone this route when purchasing my house!
Emily Ann
Farmington
MN
Date:
3/14/2026
5
5555555
It was a very easy process
Shane Elizabeth
Middleburg
FL
Date:
3/14/2026
5
5555555
Vicki went above and beyond to help my Wife and I provide a home for our kids. She took the time to help us qualify and helped steer us in the right direction. I would not go anywhere else for assistance in getting a home loan or refinance
Jeffrey Lowren
Boonsboro
MD
Date:
3/14/2026
5
5555555
Mary is extremely quick and responsive, especially with how rapidly interest rates change this is very appreciated by me. She lays out all of the steps very clearly and answers any questions I have before I even ask them.
Brendan Patrick
South Jordan
UT
Date:
3/14/2026
5
5555555
Bryant and his team worked very hard to take care of me. Bryant particularly is very much available to help, provide guidance and reassurance along the way.
James
Indianapolis
IN
Date:
3/14/2026
5
5555555
I appreciated all of the flexibility that was provided. I also was impressed by their communication and ability to help me through the process.
Cortney
Rochester
MN
Date:
3/14/2026
5
5555555
His communication and follow ups
Alyssa
New Berlin
WI
Date:
3/14/2026
5
5555555
Jason is very patient and takes the time to answers any and all questions
Lisa
Lebanon Junction
KY
Date:
3/14/2026
5
5555555
Very patient with us. You helped us through every part, from the pre approval process all the up to the closing. The communication was top notch and we had everything we needed to make this a great experienc. You are GREAT!
Joshua
Hogansville
GA
Date:
3/14/2026
5
5555555
Communication
Richard C
Harwich Port
MA
Date:
3/14/2026
5
5555555
Well, I thought I had a grasp of the concept of purchasing a home. I was wrong. It has been over 20 years since the last purchase. A lot has changed. Scott, Taleana and Ashley went above and beyond to help and educate me on home purchase nowadays. They were extremely patient with me while waiting on my replies to answering calls and emails. I will use them for my next home purchase(s). And I will recommend Fairway to everyone that I speak with in regards to home purchase.
Martin Bryant
Odenville
AL
Date:
3/14/2026
5
5555555
Stephanie was amazing. She was always very responsive and answered every question with such kindness. 10/10!
Bailey E
Smithfield
NC
Date:
3/14/2026
5
5555555
Tracy and her team supported us through our entire process, always being available when needed no what time or day.
Michael D
Raytown
MO
Date:
3/14/2026
5
5555555
All the help with the financing despite the 12 hour time difference!
Keith Charles
Orleans
MA
Date:
3/14/2026
5
5555555
Good quick communication.
Susan L
Fuquay Varina
NC
Date:
3/14/2026
5
5555555
Mario took care of my daughter making her purchase experience seamless. I knew he would do the same for us if we needed him and no surprise he knocked it out of the park!
Quan
Aurora
IL
Date:
3/14/2026
5
5555555
Kevin was the best. Very informative, attentive, and showed true care when dealing with our home buying process. If I could rate an Eleven I would. Absolutely will refer anyone I know to Kevin.
Jeremiah Nathaniel
Dearing
GA
Date:
3/14/2026
5
5555555
Communication and speed
Michael
East Troy
WI
Date:
3/14/2026
5
5555555
The was fast, easy, and they communicated throughout the process.
James Michael
New Windsor
MD
Date:
3/14/2026
5
5555555
Chris is an educator and rallies around your needs. he is consistent and friendly. He really makes sure you understand every step of the process and is enjoyable to work with!
B'Asia
Stanley
NC
Date:
3/14/2026
5
5555555
Jim went out of his way to ensure all my questions were answered. Rather than emailing, Jim would make time to talk to me on the phone, even if he was outside fixing his snowblower at night after a snowstorm. Top notch customer service.
Philip E.
Gilford
NH
Date:
3/14/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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