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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

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Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
The entire experience was seamless and as smooth as possible. Cliff and his team are so incredibly helpful and friendly.
Maria Alana
Deerfield Bch
FL
Date:
2/8/2026
5
5555555
Diego , from day one to signing day has had been amazing, walking me through the every step and being clear on what I needed .
Manuel
Brownsville
TX
Date:
2/8/2026
5
5555555
Kasey is so engaged and on top of everything. She was so responsive and helpful. If I ever refi again it will be done through Kasey again.
Steven
Southern Pines
NC
Date:
2/8/2026
5
5555555
Best mortgage experience I’ve ever had. She was friendly, responsive, and incredibly on top of every detail, and her team was outstanding. The closing attorney and seller were both impressed, and the seller even mentioned wanting to use her in the future.
Elise Danielle
Macon
GA
Date:
2/8/2026
5
5555555
Abbey is so informative, proactive, and just easy to work with. I always felt like I had all the information I needed to make any big decisions. I could tell she was on my side and wanted me to get the best rate I could.
Cassi
Madison
WI
Date:
2/8/2026
5
5555555
Erin kept us up to date on things and was very easy to work with on our refinance
Duane Christopher
Hickory
NC
Date:
2/8/2026
5
5555555
Quick responses and followup as well as followthru. Sheryl was able to help me qualify as a retired applicant and made it so easy and quick turnaround
Vicki Davis
San Marcos
TX
Date:
2/8/2026
5
5555555
answer the phone when I called him. Gave me all the details I needed to start a refinance. And followed through the whole way.
Mary Illana
Mchenry
IL
Date:
2/8/2026
5
5555555
Quick and Knowledgeable communication
Gabrielle
King George
VA
Date:
2/8/2026
4
4444444
you were able to close on a loan that was close on the percentages.
Glenn A
Narragansett
RI
Date:
2/8/2026
5
5555555
very professional, quick response, all on time
Bartosz
Galveston
TX
Date:
2/8/2026
5
5555555
You were easy to work with.
Laura
Chisago City
MN
Date:
2/8/2026
5
5555555
Craig has been very helpful throughout our search for a home. He always responded quickly during the search, and once found thoroughly answered any questions through each step and requirement of the complex financing process. Thanks for helping us finally close on our dream home.
Shawn Michael
Pewaukee
WI
Date:
2/8/2026
5
5555555
great rate
Juliann
West Hartford
CT
Date:
2/8/2026
4
4444444
Ryan was very
Kenneth A
Freeport
TX
Date:
2/8/2026
5
5555555
Quick communications,
Christine
Pflugerville
TX
Date:
2/8/2026
5
5555555
Great communication and
Katherine A
Fond Du Lac
WI
Date:
2/8/2026
5
5555555
Jack jones was great!!! He explained everything in great detail. He made buying my 1st home a great experience
Angel M
Chicago
IL
Date:
2/8/2026
4
4444444
Easy process and comunication
Anthony Craig
Wellford
SC
Date:
2/8/2026
4
4444444
Positive outcome was being able to close in the nick of time!
Christina H
Raleigh
NC
Date:
2/8/2026
5
5555555
Excellent and timely communication Easy to use app
Linda Diane
Frankford
DE
Date:
2/8/2026
5
5555555
The friendliness and attentiveness was great due to me being a first-time buyer, it was a great help to have all my questions answered in a timely manner
Jean Baptiste
Phoenix
AZ
Date:
2/8/2026
5
5555555
Team is stupendous!
Vernon J
St Michaels
MD
Date:
2/8/2026
5
5555555
The communication, professionalism and the ability to adapt quickly when I had a change of heart when I wanted to change the numbers.
Terry
Woodruff
SC
Date:
2/8/2026
5
5555555
Due to our case, a lot of agencies were unable to help us with our loan but fairway worked with us to make it possible.
Daniel
Mabelvale
AR
Date:
2/8/2026
5
5555555
Laura is very prompt and diligent, I love working with her!
Jacob G
Littleton
CO
Date:
2/8/2026
5
5555555
Everyone on the team was amazing they helped me every step of the way to get this loan complete and can't thank them enough highly recommend all of you.
Ellen Bass
Coconut Creek
FL
Date:
2/8/2026
5
5555555
Craig was very helpful with suggestions and advice.
Nicole
Phoenix
AZ
Date:
2/8/2026
5
5555555
Patrick is very responsive and knowledgeable
Elaine
Elkhart
IN
Date:
2/8/2026
5
5555555
It was quick and easy
Matthew
Mesa
AZ
Date:
2/8/2026
4
4444444
The experience with this bank is positive because the communication is perfect and the speed of processing the file has impacted me. Thanks
Gbenafa Marjolaine
West Branch
IA
Date:
2/8/2026
5
5555555
You were so wonderful and organized! Great experience overall.
Kaitlin
Fort Wayne
IN
Date:
2/8/2026
5
5555555
Easy to work with
Robert
Saint Joseph
MN
Date:
2/8/2026
5
5555555
All services
Sedjlo Coprix
West Branch
IA
Date:
2/8/2026
5
5555555
Vinnie's transparency and knowledge throughout the process . We had a goal set financially and otherwise and he assured us it was attainable and guided us to that goal 10 stars!!!
Gerard
Massapequa
NY
Date:
2/8/2026
5
5555555
Efficient communication and prompt resonse to questions
Jeffrey
Milton
GA
Date:
2/8/2026
5
5555555
Answered my numerous questions and never felt it was a terrible burden.
Andrew Gregory
Spencerport
NY
Date:
2/8/2026
5
5555555
Very helpful
Jodi
Waterford
CT
Date:
2/8/2026
5
5555555
Process was simple and everyone was pleasant
Jarid
Spring Hill
FL
Date:
2/8/2026
5
5555555
Thomas made everything understandible and made the whole process easy and smooth till the very end.
Anthony
Texarkana
TX
Date:
2/8/2026
5
5555555
Every member of the team was efficient, knowledgeable and pleasant to work with!
Anna Y
Grafton
WI
Date:
2/8/2026
5
5555555
As first time homebuyers, Pete made the process smooth and easy for us! He explained every step thoroughly and was a fast response when we had questions or needed a pre-approval letter ASAP! I would recommend Pete to anyone, but especially for first time homebuyers who are new to the process!
Hannah
Red Lion
PA
Date:
2/8/2026
5
5555555
they were very overly specific and annoying-not James but Quorom
Nicole Irene
Murrayville
GA
Date:
2/8/2026
5
5555555
Great communication. Helped me get everything done in a very timely fashion. Thank you Tina!
Adyn
Fort Wayne
IN
Date:
2/8/2026
5
5555555
Communication was excellent. I was able to get a response or any question I had answered right away.
Randy
Whiting
IN
Date:
2/8/2026
5
5555555
Danienlly is great. She supported us every step of the way.
Karol
Blackwood
NJ
Date:
2/8/2026
4
4444444
You answered the phone and my questions.
Micah
Noblesville
IN
Date:
2/8/2026
5
5555555
Communication was great Also, everything went smoothly and effortlessly on our end
Ashlee Lynn
Kouts
IN
Date:
2/8/2026
5
5555555
Mark did a great job through the entire process. He answered questions patiently and went though all the options possible.
Ian K
Fort Wayne
IN
Date:
2/8/2026
4
4444444
When we first started the process of refinancing with your team, it was a little rough with communication . we would speak/email with your team but wouldn't hear anything back for days/weeks. Eventually Holly took over and was amazing! Very quick with responses and answered everything, making sure this was a smooth process!
Reanna
Rochester
MN
Date:
2/8/2026
5
5555555
Great communication as always, answered any questions clealy and quickly. Will always come back when/if we purchase a home. And will reccomend to others !
Meghan N
Avon
IN
Date:
2/8/2026
5
5555555
He was quick to answer any questions we had
Riley Jason
Maricopa
AZ
Date:
2/8/2026
5
5555555
Miss white and her staff where vary thorough with the process and the understanding of the process of the loan
John James
Sparta
NC
Date:
2/8/2026
5
5555555
Good experience!
Sabrina
Bergen
NY
Date:
2/8/2026
5
5555555
Kelli is thorough and gets the job done.
Linda Helms
Wetumpka
AL
Date:
2/8/2026
5
5555555
Fast response time and easy to work with
Tara L
Cheyenne
WY
Date:
2/8/2026
5
5555555
Easy and fast communication
Tara
Cheyenne
WY
Date:
2/8/2026
5
5555555
The explanation of the financing terms was super helpful to us as first-time homebuyers. The promptness in responses was great too!
Shomith Dinesh
Herriman
UT
Date:
2/8/2026
5
5555555
Everything went smoothly from start to finish!
Robert
Pacifica
CA
Date:
2/8/2026
5
5555555
Tony was excellent to work with from start to finish. He was responsive, knowledgeable, and incredibly patient throughout the entire process. He explained everything clearly, stayed on top of every detail, and made what could have been a stressful experience feel smooth and manageable. I always felt informed and confident knowing Tony was handling my loan. I would absolutely recommend him to anyone looking for a dependable and efficient loan officer.
Jennifer
Moline
IL
Date:
2/8/2026
5
5555555
Great communication and friendly service!!
William
Victoria
TX
Date:
2/8/2026
5
5555555
Great communication and easy to reach. Responds quickly and is very thorough in the mortgage process. Cindy helps with giving guidance and advice in order to make a wise financial decision that meets your needs. Thanks again!
Robert Conrad
Hartly
DE
Date:
2/8/2026
5
5555555
Very professional and super excited to help this process go thru!
Christopher Dale
Thatcher
AZ
Date:
2/8/2026
5
5555555
Since the start of everything, Joey was very helpful and always made sure we were updated through the process. He made us feel he was on our side the whole time from open contract through escrow. We couldn't ask for a better person to guide us through our first home Purchase. I will definitely recommend joey Chun to anyone that i Know who is in the market of buying a home
Reynante Norva
Ewa Beach
HI
Date:
2/8/2026
5
5555555
The communication was great as well as her advise and experience on helping us with our first home purchase.
Dewey
Kansas City
MO
Date:
2/8/2026
5
5555555
Jon was VERY helpful throughout the whole process. We truly could not have done this without him.
Christian
Acworth
GA
Date:
2/8/2026
5
5555555
Jake was very personable and client oriented. He used client friendly language and explained all aspects so it was easy and understandable to follow. He provided frequent updates and kept us in the loop with all info! Would recommend to any and everyone!
Nicholas
Temple
TX
Date:
2/8/2026
5
5555555
I.must take my hat off to all of you. Especially Ann who was always there when I needed questions answered. The whole process was pain free, stress free. The team were thoughtful, patient and kind. Always listened. Thank you all so very much for helping us when the buying process of our new forever home.
Stephen Cory
Doon
IA
Date:
2/8/2026
5
5555555
Chris was in contact every step of the way! Super friendly and prompt to respond.
Crystal
Gates
OR
Date:
2/8/2026
5
5555555
Luis and Tiffany were extremely responsive, knowledgeable, and solicitous throughout the process .
Michael D
Palatine
IL
Date:
2/8/2026
5
5555555
I'm very grateful for the patience and genuine kindness from Sharla and her team. The amount of questions that they answered for us and how quick they were to respond to emails and texts made us feel secure with the team. When you're making a big decision like buying a home, you want a team that is willing to be by your side along the way and that's exactly what Sharla and her team did. Big shout out to Rachel! Rachel went above and beyond by helping us research different home insurance providers for the best rate.
Sophia
Herriman
UT
Date:
2/8/2026
5
5555555
Shea and his team were kind and knowledgeable! They were always just a phone call away to answer any questions during the entire process. I would highly recommend them!
Briana
Locust Grove
GA
Date:
2/8/2026
5
5555555
The best service ever
Iris
North Ogden
UT
Date:
2/8/2026
5
5555555
Russell is exactly the type of person you want to take care of your home financing. He is incredibly knowledgeable. He is always available to take your call. When things get stressful, he is the calm in the storm. More importantly, he gets the job done with class. I would not use anyone else to handle my mortgage needs.
Mark
Haleyville
AL
Date:
2/8/2026
5
5555555
Very quick and Informative through the whole process. I am a first time home buyer with some knowledge of the process but not versed in the all the terms and requirements. Derek and his team made the whole buying experience a much less stressful experience than I was expecting . Considering the time frame and situation to make home ownership a reality. Derek and team have made a lasting impact about what's it's like to work with the right people! I am grateful to have found Derek and Fairway Mortgage
Kevin
Huger
SC
Date:
2/7/2026
5
5555555
Ben made the entire process fast and easy
Daniel J
Jackson
WI
Date:
2/7/2026
5
5555555
prompt communication very competive rate.
Joan
Columbia City
IN
Date:
2/7/2026
5
5555555
Chris was extremely helpful in explaining the whole Mortgage process since this was my first home-buying experience. He kept in touch all throughout and helped me get locked in at the best possible interest rate for me. I would definitely work with him again and send my friends and family to him!
Samantha
West Valley City
UT
Date:
2/7/2026
5
5555555
Kelly was fantastic. She jumped right in to get us the information we needed to purchase a home, and her communications were clear and consistent, which left us with little to no questions. Kelly and her team were a big part in making sure our home buying process was seamless.
Samantha
Topeka
KS
Date:
2/7/2026
5
5555555
Tara was very personable and the deal we made was a great one!
Cory Michael
Evanston
WY
Date:
2/7/2026
5
5555555
I had confidence in tbe the people I worked with and trusted their expertise . anytime I was unsure or needed help in this loan process they were there. I feel grateful for being able to complete my closing with ease and confidence.
Margaret Ann
Cedar Park
TX
Date:
2/7/2026
5
5555555
Chris explained every step and responded very quickly anytime I had a question. I would definitely recommend him and his team.
Shawn M
Myerstown
PA
Date:
2/7/2026
5
5555555
Everything was super smooth and communication was amazing!
Timothy
Pueblo
CO
Date:
2/7/2026
5
5555555
His communication was prompt, his demeanor on the phone was polite and informative - and he helped us with our home loan over the holiday!
Kevin
Milwaukie
OR
Date:
2/7/2026
5
5555555
Working with Tyson Walker was one of the best decisions we made during our homebuying journey. From the very beginning, Tyson was clear, patient, and incredibly knowledgeable. He took the time to walk us through every step, answered all of our questions with genuine care, and made sure we always understood our options. Tyson’s communication was exceptional — consistent updates, no surprises, and a level of professionalism that made the entire process feel smooth and stress-free. He didn’t just handle the numbers; he supported us through one of the biggest financial decisions of our lives. We’re grateful for his expertise and dedication. If you’re looking for a loan officer who truly goes above and beyond, Tyson is the person you want in your corner.
Blake
Yelm
WA
Date:
2/7/2026
5
5555555
Confident and Trust
Luis A
Enfield
CT
Date:
2/7/2026
5
5555555
Zach is knowledgable and easy to work with
Timothy Dean
Elm Springs
AR
Date:
2/7/2026
5
5555555
Very simple, and very straight forward. Doesn't feel like youre you're trying to upsell us, or screw us Over. Very easy from beginning to the end.
Zachary
Salt Lake City
UT
Date:
2/7/2026
5
5555555
lines of communication and ability to answer questions
Robert William
University Pl
WA
Date:
2/7/2026
5
5555555
Great experience be patient
Ashenafi Melkamu
Dumfries
VA
Date:
2/7/2026
5
5555555
Everyone I spoke with
Thomas F
Ohatchee
AL
Date:
2/7/2026
5
5555555
Promo , made the process easy
Oscar
Crown Point
IN
Date:
2/7/2026
5
5555555
Communication was great and stayed on top of things and very helpful with technical issues . Very nice and helpful people.
Savannah Leigh
Decatur
AL
Date:
2/7/2026
5
5555555
Aaron proactively reached out to me at the right time to discuss refinancing and provided thoughtful, well-informed recommendations throughout the process. He and his team were consistently responsive, professional, and clear in their communication. All questions were addressed promptly, which made the process smooth and low-stress. I appreciated their attention to detail and guidance from start to finish. I would highly recommend him to anyone considering a mortgage or refinance.
Joohan
Bolingbrook
IL
Date:
2/7/2026
5
5555555
Terry was very helpful in guiding me through the pre-approval process. The prompt responses made it very easy for me to provide all the necessary documents. I was well informed through every stage of this mortgage application approval through closing. A very smooth transaction.
Penny Jo
Lincoln
NE
Date:
2/7/2026
5
5555555
What made it great was the amazing team dedicated to making sure everything guys off hitch smoothly and with great timing! Because of the awesome team of staff we was able to get are home and the closing done with accuracy while making the experience for first home buyer as smooth and painless as possible!
Hunter C
Mount Vernon
OH
Date:
2/7/2026
5
5555555
Approachable. Answered questions as they came up.
Jose Alfredo
Romoland
CA
Date:
2/7/2026
5
5555555
Here’s a polished, professional revision that sounds smooth and natural: She is very smart and detail-oriented, and she demonstrated strong professional expertise in helping me throughout the entire mortgage application process. I am very satisfied with her fast and efficient work performance, which made my application experience easy and smooth.
Chiung Chen
Seattle
WA
Date:
2/7/2026
5
5555555
Communication was great!
Monica
Cantonment
FL
Date:
2/7/2026
5
5555555
communication was consistent and helpful. the entire team was very professional. I always knew where we were at in the process, there were no surprises, and it was incredibly painless throughout. i trusted Nathan and the team and never was in any doubt.
Daniel
Bryan
TX
Date:
2/7/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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www.nmlsconsumeraccess.org. All Rights reserved.
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