Search for something...

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Popular links:
Locations
Podcasts
Homeownership Hub
Fairway Newsroom
Loan Products
Videos
Hi, I'm Beacon, Fairways AI assistant. Click Me!
Fairway Beacon
By messaging Fairway AI, you agree to our Terms of Service and acknowledge our Privacy Policy. View terms →
Skip Navigation
Servicing Customer Portal

For retained Servicing customers, we have converted to a new customer portal, FairwayHomeHub.com. Please email servicing@fairwaymc.com with any questions.

About Us
By The Numbers
In the Community
Careers at Fairway
Locations
Loan Products
Calculators
Videos
Newsroom
Press Releases
Payment information
Payment Assistance
Fairway Next
Homeownership HUB
Homeownership insights podcast
Borrower Resources
Homebuyer Guides
FAQ's
Mortgage Glossary
Contact Corporate
About Us
Locations
Loan Products
Calculators
Videos
Careers
Get started
SEARCH
Menu
MENU
Newsroom

Get the latest company news, consumer tips, and Fairway media in just a few clicks. Browse the Fairway Newsroom.

Homeownership Hub

Homeownership Hub is an all-inclusive resource with content to assist in the home-buying process.

Payment Information

You've closed, what's next? FairwayNEXT provides convenient ways to obtain valuable information about your mortgage loan, such as where to make your first payment as well as who your current servicer is.

Careers at Fairway

So many companies say they “put people first.” If you are ready to join a team that really walks the walk, it’s time to consider a career at Fairway! Discover your future.

Credit Resources
In The Community
Press Releases
Mortgage Glossary
Recent Testimonials
Mortgage Questions
Homebuyer Guides
Borrower Resources
By The Numbers
Contact Corporate
home
About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History
Accolades & Awards

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Good communication and willingness to help us find the best options available.
Siobhan
Gambrills
MD
Date:
1/12/2026
5
5555555
This was my first home buying experience, and the entire team made it so stress free and user friendly. There was never a time that I didn't feel taken care of.
Aanika
Great Falls
MT
Date:
1/12/2026
5
5555555
Excellent communication! Chris and team members were always available to answer any questions and explain each step in process. Also, appreciated Quick closing date.
Alice Figueroa
Tucson
AZ
Date:
1/12/2026
5
5555555
Ease of the process and being able to get quick notifications with signing docs made this most easy.
Benjamin R
Midlothian
TX
Date:
1/12/2026
5
5555555
Josh was great to work with and made the process easy.
Julie E
Cheyenne
WY
Date:
1/12/2026
5
5555555
Very responsive any questions we had he was sure to explain everything in detail for any doubts we had ..
Daniel
Alsip
IL
Date:
1/12/2026
5
5555555
Julie took the time to explain my options to me as well as her professionalism and knowledge of various aspects of the process.
Brande Elizabeth-Emi
Sachse
TX
Date:
1/12/2026
5
5555555
Very responsive by both text and email, and worked quickly
Jaison
Redding
CA
Date:
1/12/2026
5
5555555
Amazing team! Always there for you and make you feel comfortable to ask them anything.
Miriam J.
Blythe
CA
Date:
1/12/2026
5
5555555
Korey is amazing
Carol S
Covington
KY
Date:
1/12/2026
5
5555555
They worked very hard to make my home purchase happen.
Brenda D
Mansfield
OH
Date:
1/12/2026
5
5555555
Drew was very upfront with entire process, communication was excellent, interest rate was very competetive and closing costs were very reasonable. Actual closing was very smooth. I would definitely recommend and use again.
Bryan
Queensbury
NY
Date:
1/12/2026
5
5555555
Working with Jake, it is evident that he is on your side and will go out of his way to make your goals a reality!
Treyton
Horseshoe Bay
TX
Date:
1/12/2026
5
5555555
Everything was explained very well and the frequent updates were helpful to keep up with everything. I don't have any folks that I know are shopping for a house at the moment but if I do I will be sure to point them your way.
Justin Michael
Huntsville
AL
Date:
1/12/2026
5
5555555
Great! Thanks for work!
Olena
Phoenix
AZ
Date:
1/12/2026
5
5555555
Mike always answers any questions I have and gets back to me right away. He's very friendly and easy to work with.
Joseph
Swanzey
NH
Date:
1/12/2026
5
5555555
Hailey was above all friendly and efficient. She answered all our questions and made sure we were aware of what we were signing each time. She was so quick with all the documents and deadlines.
Katie E
Newman Lake
WA
Date:
1/12/2026
4
4444444
Used emails for all communications
Mary Elizabeth
Clarkston
WA
Date:
1/12/2026
5
5555555
All the help and communication.
Dominique
Port Richey
FL
Date:
1/12/2026
5
5555555
This team is consitently excellent at all phases of the loan application and approval process and strong advocates and navigators for thier clients. They get the results you need
Philip Brennan
Bellevue
ID
Date:
1/12/2026
5
5555555
Jake was the mortgage lender for mu client, and he was an absolute pleasure to work with. The process was seamless from start to finish. He provided frequent updates, communicated clearly, and made everything easy to understand. His responsiveness and professionalism helped keep the transaction moving smoothly. I highly recommend Jake to anyone looking for a reliable and efficient lender.
Shekura
Copperas Cove
TX
Date:
1/12/2026
5
5555555
Smooth process, good communication
Jill
Queensbury
NY
Date:
1/12/2026
5
5555555
From the start of the process Nick had great suggestions and was able to provide several options for a loan. Griselda was great at following up and requesting additional documentstion when needed. Their online portal was easy to navigate and helped make sure we were ready to close in 20 days! Overall, a seamless process and will be recommending to anyone looking for advice and options for home loans.
Jacob
Round Rock
TX
Date:
1/12/2026
5
5555555
Joe is just a great guy to work with and on top of things
Kristen M
Prescott
AZ
Date:
1/12/2026
5
5555555
Ted is very good at explaining the process and working in my best interest.
Ashley
Arlington
WA
Date:
1/12/2026
5
5555555
Amazing communication and helped inform us about anything we were undure of.
Shelbilyn
Battle Mtn
NV
Date:
1/12/2026
5
5555555
Good communication and eased any doubts Inhad during the home buying process.
Jose Maria
Angleton
TX
Date:
1/12/2026
4
4444444
Service and willingness to be patient with a couple of newbies
Joshua
Spring Hill
KS
Date:
1/12/2026
5
5555555
Ease of documentation Great communication Very personable Multiple points of contact Weekly updates Flexible schedules App works great
Devan
Groton
CT
Date:
1/12/2026
5
5555555
Mary was phenomenal. She went above and beyond for me throughout this entire process. She was always willing to communicate with me and answer any questions I had. I highly recommend Mary to anyone that's in the market for a mortgage.
Lee
Cromwell
CT
Date:
1/12/2026
5
5555555
Matt's willingness to find out and follow through with questions one has.
Gail
Kansas City
MO
Date:
1/12/2026
5
5555555
Experience expertise intelligence cooperation diligence
Susan S
Chandler
AZ
Date:
1/12/2026
5
5555555
Ease of everything! We had to extend our closing time and we were eligible to receive a discounted interest rate for our first year
Terase Ann
Rutherfordton
NC
Date:
1/12/2026
5
5555555
Eric made refinancing a breeze and communicated well!
Olivia
Ralston
NE
Date:
1/12/2026
5
5555555
Denee was always easy to reach, always available, and explained every part of the process. We are elated that we chose her and this company!
Kimberly
Natchitoches
LA
Date:
1/12/2026
5
5555555
Thorough communication, very knowledgeable, made the process feel smooth.
Heidi
Saint Paul
MN
Date:
1/12/2026
5
5555555
had really good communication and was very helpful all the way through the whole process
Anthony
Gatesville
TX
Date:
1/12/2026
5
5555555
Everything was easy the response to everything was timely and you made the process simple. Definitely coming back if I need financing in the future
Corey
Wellsville
KS
Date:
1/12/2026
5
5555555
Very personable and no pressume sale!
James Pleasant
Scottsdale
AZ
Date:
1/12/2026
5
5555555
I appreciated your personal and helpful approach, and just working to make all the pieces align. Thanks for the help and communication!
SHANE J
Asheville
NC
Date:
1/12/2026
5
5555555
Haley is amazing! She powered through our loan process to make sure we could close within the 3 wereks I requested. She is excellent at communicating, explains things thoroughly, and is super friendly. We have bought and sold several homes over the years, and this was truly the best and most seamless experience I've had with a lender to date!
Nicole
Las Vegas
NV
Date:
1/12/2026
5
5555555
Kathy is always responsive to all clients needs and makes sure everyone is aware of the entire process in the most timely manner. She is a complete professional.
Ryan
Spring
TX
Date:
1/12/2026
5
5555555
Jason was very helpful in guiding us through the intricacies of buying a home and the lending process. He consistently provided useful insights, clear explanations, and thoughtful ideas for how to navigate the process most effectively and in a way that would work for us. He was very communicative and always willing to answer questions, which was awesome!
Aidan T
Fort Collins
CO
Date:
1/12/2026
5
5555555
Friendly, professional, timely and courteous. Thank you!
Randy Beth
Frankford
DE
Date:
1/12/2026
5
5555555
Great communication and very patient with a first time homebuyer.
Ronald Andrew
Columbus
OH
Date:
1/12/2026
5
5555555
Brian is very knowledgeable and attentive. He always responds quickly to messages and emails. I never felt unprepared for the next step. Great for my peace of mind.
Susan
Saint Louis
MO
Date:
1/12/2026
5
5555555
Rene walked us through the whole process. Without him we would have been lost and probably not gotten the home we purchased
James D
East Rockaway
NY
Date:
1/12/2026
5
5555555
The best service, communication, professionalism, I have experience. Mike and his team know their business better than most, as they made our home buying experience so very comfortable. I would definitely recommend Mike to anyone that is in need of his services, 100%
Paula
El Dorado Hills
CA
Date:
1/12/2026
5
5555555
Kelli did. She was so helpful, sweet and always available
Amanda Nicole
Bossier City
LA
Date:
1/12/2026
5
5555555
The communication
Courtland
New Bern
NC
Date:
1/12/2026
4
4444444
Got a great rate!
Elizabeth
Benton City
WA
Date:
1/12/2026
5
5555555
Jimmy was great with communication and helped us every step of the way.
Natalie
Pensacola
FL
Date:
1/12/2026
5
5555555
The way we were guided through the process made it feel simple during a time where home buyers have many things going on at once.
Scott C.
Columbia
TN
Date:
1/12/2026
5
5555555
Steve and team made the impossible happen. They found a way to make my unique situation work out for the best and helped us find a solution that helped my family and I get into the home we wanted smoothly and timely.
Logan R
Tucson
AZ
Date:
1/12/2026
5
5555555
The communication was excellent, and the process was smooth from start to finish. We truly felt taken care of.
JOHN PATRICK
Killeen
TX
Date:
1/12/2026
4
4444444
As a first time home buyer, the step by step instructions and guidance were key to making the process easy and the team's availability during the week and the weekends was very convenient.
Jason
Mount Pleasant
TN
Date:
1/12/2026
5
5555555
The personal follow ups through the entire process were greatly appreciated.
Hrishi
Cumming
GA
Date:
1/12/2026
5
5555555
We appreciate the constant communications - being kept up to date, transparency, and willingness to work with us. The professionalism was very much appreciated.
Maria Elena
Franklin
TN
Date:
1/12/2026
5
5555555
Jason was phenomenal. Would absolutely use him again.
Nicholas
Stephens City
VA
Date:
1/12/2026
5
5555555
Easy to work with
Jeffrey
Epping
ND
Date:
1/12/2026
5
5555555
Michela was very knowledgeable and professional. She explained every step of the loan process. I would highly recommend her.
Robert Wayne
Lewiston
ID
Date:
1/12/2026
5
5555555
We were informed on every step
Bernard
Suffield
CT
Date:
1/12/2026
5
5555555
Trishia was WONDERFUL from the start. A great communicator, quick and efficient, knowledgeable and on top of things. While my situation was a bit complicated, she truly took the time to understand the nuances and find solutions.
Julie
Whitestown
IN
Date:
1/12/2026
5
5555555
Easy process and was walked through everything. Well informed about everything.
Pamela M.
Ridgeville
IN
Date:
1/12/2026
5
5555555
Theresa and her staff walked me thru the process and provided clear communication re any questions I had. She was also bery accessible when I had those questions.
Ronald Roy
Vancleave
MS
Date:
1/12/2026
5
5555555
Tarah and her team are very responsive and helpful through the entire process. Thank you!
Thomas
Prairie Village
KS
Date:
1/12/2026
5
5555555
We had a complex situation and Sheri along with her team made it possible. We are so grateful!
Kristie Marie
Vista
CA
Date:
1/12/2026
5
5555555
Working with Melanie is always a breeze.
Roberto
El Paso
TX
Date:
1/12/2026
5
5555555
There was clear communication throughout the loan process. Jami was quick to answer any questions we had and always kept us up to date on next steps. We were able to close quickly which got us in our new home quicker! We are so grateful for all the insight Jami and his team provided on the loan process.
Taylor
Grand Chute
WI
Date:
1/12/2026
5
5555555
Samantha took the time to call and explain things and was very helpful.
Tiffany
Londonderry
NH
Date:
1/12/2026
5
5555555
Alli was the best lender we could've asked for. We closed on our home over the holidays, despite that she was extremely responsive, considerate, and thorough. She was very knowledgeable and answered all my questions quick and made it easy to understand. I work in banking so I know how slow things can move, but I was amazed how fast this process was with her team. We were able to close early in the middle of a holiday season, pretty unheard of. 10/10 recommend!!
Jasmin
Date:
1/12/2026
5
5555555
Tyler is knowledgeable, incredibly quick and sharp, and took care of most of the positiv paperwork for us! Significantly easier and faster experience than I've had getting a mortgage before! Tyler is also always available, night and weekends whenever needed. Tyler is awesome!
Michael
Skillman
NJ
Date:
1/12/2026
5
5555555
The responses we got from fairway at all times were quick and informative . Evan our loan officer made the entire process as seamless as possible. He responded at all hours of the day and got us all the information we needed to be successful in buying a home.
Alexander
Winder
GA
Date:
1/12/2026
5
5555555
Everything went smooth
Charles Tyler
Lake In The Hills
IL
Date:
1/12/2026
5
5555555
Chad was a great communicator, always keeping us in the loop with the process.
Shaun
Saint Joseph
MO
Date:
1/12/2026
5
5555555
easy communication (texting was super convenient!)
Callie
Martinsville
IN
Date:
1/12/2026
5
5555555
I truly enjoyed collaborating with Laura and her team. Their professionalism and commitment to our client played a crucial role in ensuring a smooth process, ultimately helping them find their dream home. I look forward to continuing our collaboration in the future.
Suheydi
Harker Heights
TX
Date:
1/12/2026
5
5555555
Easy process to refinance.
Tessa
Overland Park
KS
Date:
1/12/2026
5
5555555
she Made everything easy to understand and the whole process was mostly painless
Jeremy
Dothan
AL
Date:
1/12/2026
5
5555555
I change my mind two time on two different homes. My team worked with me to the end with My process.
Katita Monique
Baltimore
MD
Date:
1/12/2026
5
5555555
Matt took time from his busy schedule to meet us spur of the moment to discuss loan options. He made the whole process extremely easy.
David
North Augusta
SC
Date:
1/12/2026
5
5555555
Samantha was an excellent communicator who helped us clearly understand the process. She was also very easy to reach whenever we had questions.
Cameron
Ashland
MA
Date:
1/12/2026
5
5555555
Easy. Clear. Quick.
Garrett
Burlington
NC
Date:
1/12/2026
5
5555555
Easy process
Mateusz
Chicago
IL
Date:
1/12/2026
5
5555555
No complaints
Ian W
Albany
OR
Date:
1/12/2026
5
5555555
Working with Dean was a great experience. He was extremely helpful, organized and quick to respond. Highly recommend!
Kimberly
Corning
OH
Date:
1/12/2026
5
5555555
1. Your diligence and timelinesss 2. pleasantly receiving calls after hours 3. walking us through docs that needed attention 4. Your polite, professional and honest qualities 5. Consistent messages concerning the course of all docs 6. Above all, your pleasant character in dealing with all the items becessary to conclude the purchase of our bew new home
George Daniel
Eagle Pass
TX
Date:
1/12/2026
5
5555555
was really good to work with. He kept his word on everything throughout the whole process from the first quote to the end. Everything remain the same no surprises.
Christian G
Klamath Falls
OR
Date:
1/12/2026
5
5555555
Joe was very patient and knowledgeable. He explained everything clearly and was always quick to respond, regardless of the day or time. He made sure all of my questions and concerns were fully addressed.
Shaghayegh
Roswell
GA
Date:
1/12/2026
5
5555555
Very quick to respond and super helpful!
Kylie
Colorado Springs
CO
Date:
1/12/2026
5
5555555
Always ready to answer my questions! Very helpful and clear with what's needed of the customer . Super Friendly too!
Noah
Saint Joseph
MO
Date:
1/12/2026
5
5555555
Always very prompt and answers all the questions!
Brandon Ray
Darlington
SC
Date:
1/12/2026
5
5555555
The communication, support and patience I received made it great!
Jacqueline Rena
North Las Vegas
NV
Date:
1/12/2026
5
5555555
5.0 Stars!
Sierra Collins
Date:
1/11/2026
5
5555555
I had a great experience. Responses were always very fast. Any and all questions I had were explained well. Made my first time home buying experience extremely low stress.
Sierra
Deatsville
AL
Date:
1/11/2026
5
5555555
Melanie was fabulous! She really worked to get me the best deal and helped me get to closing.
Lisa Frazier
Date:
1/11/2026
5
5555555
Melanie held my hand and guided me through all the scarry parts and gave me good info to ease my fears.
Lisa Marie
Stuttgart
AR
Date:
1/11/2026
5
5555555
Melanie's team was prompt and very informative! The Fairway processes and tools made it very easy during the purchase path.
Anil Kumar
Georgetown
TX
Date:
1/11/2026
5
5555555
We are so grateful for Tim's personable and supportive presence throughout the entire home buying process. He was easy to reach and would respond in a timely manner. Tim and his team made the experience feel extremely positive and not nearly as overwhelming as we had anticipated our first time buying a home to be. We would recommend Tim to anyone who is looking to find a reliable and professional Loan Officer. Thank you so much to Tim and his team for everything!
Jade
Olathe
KS
Date:
1/11/2026
5
5555555
friendly and experienced way advice and always professional way working
Tadios
Whitehall
OH
Date:
1/11/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Haley Parker
Chief Business Development Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Randy Allen
Chief Information Officer
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

This is some text inside of a div block.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

Get Started
No items found.

Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
Facebook IconInstagram IconLinkedIn IconX formerly known as Twitter
Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
Legal Information & Links
Privacy PolicyTerms Of UseLegal DisclosuresTexas Consumer ComplaintsIL Community Reinvestment Notice
© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 | www.nmlsconsumeraccess.org. All Rights reserved.
Hello, I'm your Fairway Loan Officer
Loan Officer
Business Title
NMLS#:
NMLS#
My Profile
Email Me
Call Me
VIEW MY PROFILE
P:
primary phone here
primary phone here
E:
Text Link
email here
View Profile
Apply Now

This website uses cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content, to analyze our website traffic, and to understand where our visitors are coming from. View our full cookie policy here.

I acceptI decline