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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Ease of communication and promptness of service.
Phillip
Fort Collins
CO
Date:
8/16/2026
5
5555555
Will was amazing to work with! Was super responsive and made the whole experience seemless!! Thanks Will. Scott and Tiara
Scott
Avon
IN
Date:
8/16/2026
5
5555555
Deb is an incredibly helpful, kind, and very knowledgeable agent. I went in to this process entirely blind, and she made it incredibly smooth and stress free. She was quick and happy to answer any and every question I had, and was incredibly easy to keep in contact with through the entire process. Her recommendations for a realtor and insurance agent also were fantastic- she clearly keeps excellent company as well.
Aristotle
Cape Coral
FL
Date:
8/16/2026
5
5555555
The communication , everything went pretty smooth sometimes we didn't understand what to do but Chris and his staff was always willing to help us through,Made it much easier for us . I will definitely recommend my family and friends. Lisa Oswald
Lisa
Farmingdale
NY
Date:
8/16/2026
5
5555555
From top to bottom John and his team made the mortgage process as easy as it could possibly be . Communication was always clear and they worked hard to make sure we got into our dream first home we couldn't be happier with the whole process from beginning to closing!
Corey
Whitman
MA
Date:
8/16/2026
5
5555555
Arthur and his assistant Jasmine always kept me up to date and made the whole process very easy and fast!
Ricardo
Brighton
CO
Date:
8/16/2026
5
5555555
Communication and quick response to questions.
Lydell
Fergus Falls
MN
Date:
8/16/2026
5
5555555
Professionalism was great, attention to detail and Katie was amazing
Oluwayemisi
Pflugerville
TX
Date:
8/16/2026
5
5555555
Communication and ease of everything
Karen
Saint Peters
MO
Date:
8/16/2026
4
4444444
The ability to help us get approved.
Fabian
Desert Hot Springs
CA
Date:
8/16/2026
5
5555555
Flexible. Communicative. Justin and his team are very easy to work with!
Paul
Sudbury
MA
Date:
8/16/2026
5
5555555
Thank you for being incredibly responsive and for taking the time to answer all our questions with lots of details and explain the complicated finance topics in easy to understand te rms. As first time homebuyers you made the process much easier, simpler, and less scary.
Sarah
Yelm
WA
Date:
8/16/2026
5
5555555
Chip was very responsive, and answered all my questions helping me understand the full process.
Danielle
Cumming
GA
Date:
8/16/2026
5
5555555
Making it happen after the underwriters missed a qualifying piece of information but staying the course to make sure it got done
Sean
Casper
WY
Date:
8/16/2026
5
5555555
Fast and Effecient and actually cared
Michael
Noblesville
IN
Date:
8/16/2026
5
5555555
The whole experience
Tamera
Chester
CA
Date:
8/16/2026
5
5555555
Extremely efficient, quick, and excellent attention to detail.
Kim
Washington Township
OH
Date:
8/16/2026
5
5555555
Patient and accommodating!
Chelsea
Birmingham
AL
Date:
8/16/2026
5
5555555
good info flow and rapid response to questions
Robert
Tucson
AZ
Date:
8/16/2026
5
5555555
Tim is so awesome and does a great job explaining everything. He is just the nicest guy!!!! Thanks Tim for making this easy for Jeff and I😊
Carrie
Overland Park
KS
Date:
8/16/2026
5
5555555
Communication was great and was very simple
Harrison
Long Island
VA
Date:
8/16/2026
5
5555555
Easy smooth transaction
Ahmad
Humble
TX
Date:
8/16/2026
5
5555555
Denee answered any and all questions I had. She always seemed to be in too of her game and knew what was going on. I could't have have asked for someone better.
David
Albany
LA
Date:
8/16/2026
5
5555555
Steve was so helpful and answered all of my questions. He walked me through the process and educated me along the way
Traci
Prescott Valley
AZ
Date:
8/16/2026
4
4444444
yes she did good
Irma
Carrollton
GA
Date:
8/16/2026
5
5555555
Step by step communication
Caitlin
Monona
WI
Date:
8/16/2026
5
5555555
Robert was available and helpful
Tiffany
Haslet
TX
Date:
8/16/2026
5
5555555
The communication was great, always answered our questions. Very pleasant to speak to always kept us informed in each step of the process.
Yaneli
Stockton
CA
Date:
8/16/2026
5
5555555
Jenna swooped in and saved us at the perfect time! If it wasn't for her, we'd be homeless and we're forever grateful for her hard work! Will absolutely be recommending her to any friends and family in the future!
John
Jacksonville
NC
Date:
8/16/2026
5
5555555
Mike and his team were great to deal with. They are knowledgeable, professional and easy to deal with. We had a very tight schedule but Mike and his team worked hard to successfully meet all dates.
David
Norfolk
MA
Date:
8/16/2026
5
5555555
Great communication and smooth process
Savanah
Michigan City
IN
Date:
8/16/2026
5
5555555
Great service and communication
Tiago
Lake Worth
FL
Date:
8/16/2026
5
5555555
Preston was extremely thorough in providing us estimates, looking at different scenarios for rates, and constantly gave us estimates that beat other lender competitors . He was amazing to work with and made the process very easy
Jacob
Everett
WA
Date:
8/16/2026
5
5555555
Susan was easily accessible evenings, weekends and answered all of my questions. She was great help and made a difficult situation easier.
Cynthia
Adrian
MO
Date:
8/16/2026
5
5555555
Kolby was knowledgeabl, helpful, and super responsive . Would recommend to anyone!
Noel
Monroe
GA
Date:
8/16/2026
5
5555555
Sheri's personalized manner is quite special and helped us feel significant in every communication
Steven
Silver City
NM
Date:
8/16/2026
5
5555555
They were able to get everything in on short notice so we could still close on time
Leslie
Dunnellon
FL
Date:
8/16/2026
5
5555555
We are incredibly grateful to Patrick and the team at Fairway Home Mortgage Corporation for making our home financing process so easy and stress-free! From the beginning, Patrick was responsive, knowledgeable, and kept us informed every step of the way. He made sure we understood what was needed, answered our questions promptly, and helped keep everything moving so there were no unnecessary surprises or delays. Buying a home can be overwhelming, especially when it comes to financing, but Patrick made this part of the experience feel seamless. Receiving our approval and getting to the finish line with such a smooth process was a huge relief, and we truly appreciate the professionalism, communication, and care he showed throughout. We would absolutely recommend Patrick and Fairway Home Mortgage Corporation to anyone looking to purchase a home!
LaRia
Fayetteville
GA
Date:
8/16/2026
5
5555555
Clear communication, excellent customer service, always willing to go the extra mile to make it happen. Complete transparency throughout the whole process. Would 100% use again if the opportunity were to arise.
Jacob
Gastonia
NC
Date:
8/16/2026
5
5555555
I appreciate the zoom meetin, it was very informative and helped to Conn the dot for me as a first time buye!
Tiffany
Saginaw
TX
Date:
8/16/2026
5
5555555
Fast and effective communication leading to fast results
Arnoldo
Harlingen
TX
Date:
8/16/2026
5
5555555
Mike was great from search to closing. Answered any and all our questions. He kept us informed at every step of the process. We loved working with Mike and world be happy to work with him again in the future.
Andrew
New Smyrna Beach
FL
Date:
8/16/2026
5
5555555
Process was smooth and efficient.
Lisa
North Olmsted
OH
Date:
8/16/2026
5
5555555
Responsiveness, kindness, knowledge
Meredith
Boulder
CO
Date:
8/16/2026
5
5555555
Jen, Jen, Jen, Jen. Jen was on top of everything and super speedy. She was so easy to work with.
Tracey
State College
PA
Date:
8/16/2026
5
5555555
Great staff and communication. Made the process smooth for us to have everything we needed.
Andrew
Milton
VT
Date:
8/16/2026
5
5555555
Prompt communication and competitive rates
Thomas
Everett
WA
Date:
8/16/2026
5
5555555
Very prompt with communication and helpful for first time home buyers
Sarah
Milton
VT
Date:
8/16/2026
5
5555555
It's great
Yuling
Crowley
TX
Date:
8/16/2026
5
5555555
Patrick made the process enjoyable and he is very relatable. This is my second time purchasing a home and it was a way better experience this time. Patrick was Very knowledgeable and answered all of my questions and concerns. He was always available and willing to help. This has been the best experience that I've ever had with buying anything!
Larry
Fayetteville
GA
Date:
8/16/2026
5
5555555
The team was on top of communication and was able to be reached with any questions we had.
Mary
Lancaster
PA
Date:
8/16/2026
5
5555555
Great communication, easy to work with, and so helpful!
Macy
Lawrenceburg
TN
Date:
8/16/2026
5
5555555
Nate was FANTASTIC! He was always available for a phone call, and to answer any and all questions that I had. He Is super easy to work with and I will definetly be recomending him to anyone who needs a lender. Thank you so much Nate for all that you did to make buying our new house possible and smooth!!
Carlee
Carlisle
PA
Date:
8/16/2026
5
5555555
Everyone on the team was very pleasant, helpful and always responded promptly, ready to explain anything I may have had questions on. Very good first homebuying experience!
Finnley
East Bethany
NY
Date:
8/16/2026
4
4444444
..........
Christina
White Bear Lake
MN
Date:
8/16/2026
5
5555555
Very fast and helpful communication throughout the whole process .
Ryan
Holly Springs
NC
Date:
8/16/2026
5
5555555
Good communication. Easy process.
Kevin
Hoschton
GA
Date:
8/16/2026
5
5555555
There is a difference between customer service and customer experience... our experience was great with you!
Robert
Woodstock
IL
Date:
8/16/2026
5
5555555
By the time I had gotten to Dan, I was already so defeated and ready to throw in the towel. i called my realtor and she said she had a lender she has used in the past and was always good. Dan called me within an hour, got all the info he needed and got to work. any time I had a question, he or his team responded quickly. They worked with the title company really well to get docs pre-signed . they have a team that will help set up utilities prior to moving in which is incredibly helpful.
Teresa
Farmington
MN
Date:
8/16/2026
5
5555555
Deb was friendly and helpful. Offered a lot of assistance and ideas and made our dream happen. Thank you!
Brandon
Sultan
WA
Date:
8/16/2026
5
5555555
The process was smooth and went well.
Brandon
Sultan
WA
Date:
8/16/2026
5
5555555
Communication. Managing expectations. Walking through the process with you. MUCH APPRECIATED!
Michael
Maplewood
MN
Date:
8/15/2026
5
5555555
Geoff was a calming presence througout the whole process and answered all of our questions in a way we could understand he took our requests and helped get them incorporate .
Thomas
Sherwood
OR
Date:
8/15/2026
5
5555555
Greg is super knowledgable, patient, super responsive and made me feel valued as a client. I shopped around for rates and he was able to meet the lowest rate I had. He really went to bat to keep me as a client and i appreciate that. This is my third home transaction with him over 16 years and every time has been Five stars. Would definielty recommend to anyone.
Leone
Coppell
TX
Date:
8/15/2026
5
5555555
Great communication and super helpful
Nolan
Whitehouse
TX
Date:
8/15/2026
5
5555555
Robert and all your team that helped me get that house.
Anna
Denton
TX
Date:
8/15/2026
5
5555555
Excellent professional and prompt communication. Proactive and just good people!
Joyce
Rockport
ME
Date:
8/15/2026
5
5555555
Zak was incredible from start to finish. He was so responsive and efficient, we never worried about getting things done on time. By far the best experience from a broker we have ever had. Zak is a 10/10 in terms of service, I can't say enough!
Jeffrey
Madison
WI
Date:
8/15/2026
5
5555555
fast, caring , & not a giver upper!
Xavior
Jacksonville
NC
Date:
8/15/2026
5
5555555
Nathan was in constant communication with me. Walked me theough the process with patience and guidanc. Explained every step with empathy and understanding
William
Bascom
FL
Date:
8/15/2026
5
5555555
Previously, My wife and I were directed to Fairway. Then our builders(Taylor Morrison) took us back saying that they could approve us for a loan. Fast for 6 months, our builders said we were denied for a loan. They didn't refer us back to Fairway, claimed that they wouldn't be able to help with our loan, as we needed a manual underwriting(that became untrue). So our builders referred us to another loan company. This company made everything sound great, and said that we would get an easy approval. We got denied again. So, at this point we felt defeated, disappointment, and had our moment of dispair. I took the initative to call Tim myself, told him what was happening. I asked him if he help us!!! I said "I can't give up!". He agreed, said lets send this my way and see what we can do for you. Tim had Jason working on our file, after less than 2 weeks, they got us approved(not manually).They were resourceful, knowledgeable, solution finders, and awesome people to work with from the start to finish! If it weren't for Fairway, I don't believe my family and I be in our new home! I highly recommend Fairway!!! If want to have great chance at getting into your house, Fairway will pave the way!!!
Matthew
Surprise
AZ
Date:
8/15/2026
5
5555555
Chanel was very helpful and made it easy for me and my parents to know what we needed to do and when we needed to do it!
Aurielle
Dayton
OH
Date:
8/15/2026
5
5555555
It was fast and smooth
Jerry
Stuttgart
AR
Date:
8/15/2026
5
5555555
Great communication and everything was completely in a timely manner
Austin
Fort Wayne
IN
Date:
8/15/2026
5
5555555
Ashley....... The John Trent whisperer
John
Georgetown
GA
Date:
8/15/2026
5
5555555
Austin did an amazing job. We were under a short deadline to close and he and his team pulled it off. He became more of a friend than my loan officer/banker. I sincerely appreciated all his hard work and caring personality.
Jennifer
Mount Dora
FL
Date:
8/15/2026
5
5555555
The teal was very responsive and easy to get a hold of.
Armando
Killeen
TX
Date:
8/15/2026
5
5555555
Jason was always attentive and helpfu. He was quick to inform and serve us .
Spencer
Lufkin
TX
Date:
8/15/2026
5
5555555
is an excellent mortgage person. He keeps in touch about things that he needs in a timely manner so that the process goes smoothly.
Laura
Mountain Brk
AL
Date:
8/15/2026
5
5555555
Pat, Terri and everyone involved made this a completely painless, easy process. Pat was on my side and looking out for my best interest before I could think of it. Very grateful to have Pat and his team on my side
Josh
Surprise
AZ
Date:
8/15/2026
5
5555555
Frank made it great thank you so much
Jeanette
Port Saint Lucie
FL
Date:
8/15/2026
5
5555555
Jake was so helpful and patient with me as a 1st time home buyer.
Jennifer
Temple
TX
Date:
8/15/2026
5
5555555
Very communicative.
Jessica
Havelock
NC
Date:
8/15/2026
5
5555555
Honesty and Integrity
John
Port Saint Lucie
FL
Date:
8/15/2026
5
5555555
Going above and beyond to answer our questions at odd times.
Eric
San Diego
CA
Date:
8/15/2026
5
5555555
Very professional they worked very hard to get us along. They were very communicative very pleasant to speak to and new all the ins and outs of everything great to work with.
Dakota
Whitman
MA
Date:
8/15/2026
5
5555555
Kevin was informative, extremely knowledgeable, and provided excellent guidance throughout our mortgage experience. I would highly recommend him .
James
Mountain Brk
AL
Date:
8/15/2026
5
5555555
Prompt and friendly responses
Christopher
Monroe
WA
Date:
8/15/2026
5
5555555
The whole process was easy. Communication was excellent. each step was clear and and concise . i never once was confused about anything
Roland
Fishers
IN
Date:
8/15/2026
5
5555555
The constant communication and helping me understand all of the new things also very pleasant to work with and in the future will be calling Austin
Justin
Litchfield Park
AZ
Date:
8/15/2026
5
5555555
Communication was great, worked fast and got me approved
Joseph
Arlington
TX
Date:
8/15/2026
5
5555555
Communication was top notch. I can't explain how easy Sharon made this for me. Truly a gem!!
Wade
Battle Mountain
NV
Date:
8/15/2026
5
5555555
Steve was amazing! He answered all of our questions in a very timely manner and helped us through this process . Buying your first home can be very very stressful but Steve made our process stress free! Cannot recommend him more!
Michael
Louisville
KY
Date:
8/15/2026
5
5555555
Very responsive, made experience easy!
Melissa
Gladstone
VA
Date:
8/15/2026
5
5555555
Steve took the time to explain everything to us in a way we could understand. Whenever we had questions we knew we could pick up the phone and call Steve and he would answer. No matter the time of day he was always there. He made the stressful experience of buying our first home SIMPLE! I'm not sure we could have done this with anyone but Steve. Highly recommened him and his team.
Brianna
Louisville
KY
Date:
8/15/2026
5
5555555
I loved Linda and her team, they were so fast and efficient. Linda went out of her way to run some numbers for us for a different route and let us know what she would think would be better for us which helped tremendously . Everyone on her team was super kind , and great to work with
Jacob
Manawa
WI
Date:
8/15/2026
5
5555555
I appreciated that when I had a concern or frustration someone always reached out. Even when it wasn't a frustration with you, but a process or third party question. I also really felt valued when you stepped up with the survey company after the Title company got a little ahead of themselves. Thanks to Jim and Melissa who were my primary contact, and I really enjoyed the data transfer that saved me tons of paperwork!!
George
Cleburne
TX
Date:
8/15/2026
5
5555555
Your whole team is very pleasant to deal with. The communication and attention to detail was very helpful in the entire process. It was very easy to get ahold of you with any questions we had. I appreciate everything you did to make this go very smooth.
Seth
Palm Bay
FL
Date:
8/15/2026
5
5555555
Great communication and transparency ;very thorough and stress free.
Scott
Alstead
NH
Date:
8/15/2026
5
5555555
What made this experience Great with Traces was she was available to answer any and all my questions when I needed Her
Bryce
Azle
TX
Date:
8/15/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager
Lynn Marino
‪SVP Credit Policy

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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