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Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
We had a wonderful time working with you, thank you so much!!
Emma
Richburg
SC
Date:
11/3/2026
5
5555555
Nathan was amazing to work with! He took time out of his day, weekends, and evening to meet with us, ensured all of mour questions were answered, helped us inderstamd the home uying process and ensured us all along the way. Nathan also helped us re-negotiate our rate lock on a friday evening the week before our closing date. Overall, we feel like Nathan went above and bedyond for us throughout every step of this process. we couldnt be more appreciative
Hayden
Bryan
TX
Date:
11/3/2026
5
5555555
Ease, attitude, and explanation of unknows.
Brandon
Ligonier
IN
Date:
11/3/2026
5
5555555
Responsive, more than cordial understanding
Cynthia
Grand Junction
CO
Date:
11/3/2026
5
5555555
My loan officer Josh alway answered my call, answered all my question, and made the process easy.
Jawanda
Beaver Dam
WI
Date:
11/3/2026
5
5555555
Quick easy. Great service
William
Clayton
NC
Date:
11/3/2026
5
5555555
The process was smooth and easy. Even with more stringent borrowing terms , any question we had was answered in a very efficient and understandable matter. process was a 10/10
Kyle
La Vista
NE
Date:
11/3/2026
5
5555555
Very helpful and very prompt
Cayla
Coon Rapids
MN
Date:
11/3/2026
5
5555555
Always being able to talk
Tyler
Pardeeville
WI
Date:
11/3/2026
5
5555555
Leticia was very knowledgeable. She was also able to explain the process to my dad in Spanish and he felt much better afterwards.
Brenda
Des Plaines
IL
Date:
11/3/2026
4
4444444
Was really helpful overall
Tyler
Great Falls
MT
Date:
11/3/2026
5
5555555
Aaron was very professional, communicative?, and made sure we were taken care of at every opportunity.
Joshua
Tom Bean
TX
Date:
11/3/2026
5
5555555
Jeremy provided a lot of information in an easily understandable format. Really appreciate that he looked out for us through the process and especially when it came to finding a way to use seller clos cost credits.
Janet
Stone Mountain
GA
Date:
11/3/2026
5
5555555
Gina has always looked out for me and always stayed on top of everything and when rates go down she lets me know that it's time to refinance. Couldn't ask for anyone better!
Therese
Alton
IL
Date:
11/3/2026
5
5555555
Jack is fantastic! Very knowledgeable and stays in contact with me and my clients throughout the process! He is on top of the market and helps my clients with making the best decisions on the loan type and what work best for their situation!
Deana
Sanger
Texas
Date:
11/3/2026
5
5555555
The communication from everyone on the team. The knowledge of Mike and the responsiveness to any questions I had. Smooth process, made easy for a first time homebuyer.
Jeana
Manchester
NH
Date:
11/3/2026
5
5555555
Answered in a timely manner!
Abigail
Lexington
OH
Date:
11/3/2026
5
5555555
As first time buyers everybody made sure to explain every part of the process so thoroughly! Everything was so much easier than I expected!
Macy
Graham
NC
Date:
11/3/2026
5
5555555
Easy, you and your team did most of the work. What little I had to do was fast and easy as wel.
Daniel
Washington
ME
Date:
11/3/2026
5
5555555
Fairway App made it easy to upload document.
Connie
Dothan
AL
Date:
11/3/2026
5
5555555
Nathan was super thorough and worked every single avenue until everything was taken care.
Scott
Mabelvale
AR
Date:
11/3/2026
5
5555555
Thanks for all your help.
Destiny
New Edinburg
AR
Date:
11/3/2026
5
5555555
communication and personality
MARIA
Pittsburg
CA
Date:
11/3/2026
5
5555555
As a first time homebuyer there were many parts of the overall process I did not have experience with or a great understanding of. Louise always took the time to not only answer our questions, but truly explain each step of the process, so we always felt very confident in our decisions!
Elizabeth
Southwick
MA
Date:
11/3/2026
5
5555555
Everything'whent well very pleased
Richard
Eustace
TX
Date:
11/3/2026
5
5555555
Ease of application. Scott's personal attention to the process.
Christopher
Verona
WI
Date:
11/3/2026
5
5555555
There were many hiccups along the way with how the loan needed to proceed and Craig was helpful to explain everything and find different options that work for us. He was patient, helpful and understanding.
Michal
Basin
WY
Date:
11/3/2026
5
5555555
very responsive
David
Meridian
ID
Date:
11/3/2026
5
5555555
Great communcation, easy to use app for uploading etc., great job by Jessica keeping everyting moving and answering questions, very little underwriter BS which I was dreading because I have multiple LLCs and bank accounts and stuff which can make it difficult to understand my overall financial picture - but there were no issues at all with any of that. So thank you to the underwriter as well.
Zachary
New London
NC
Date:
11/3/2026
5
5555555
Informacion clara y oportuna. Atencion al cliente
Eduardo
Chicago Heights
IL
Date:
11/3/2026
5
5555555
Mark and his team made the whole process super easy, well, as easy as financing a house can be anyways. if I need a home loan again, I wouldn't hesitate to call him .
Nicholas
Gulf Breeze
FL
Date:
11/3/2026
5
5555555
Cindy did a great job and was always available when I had questions.
Shannon
Middletown
DE
Date:
11/3/2026
5
5555555
After we had already been given an approval letter from the VA they rescinded it after we had already sold our previous home. Brian went out of his way to find a way for us to still be able to finance our new home and stay with within the budget we had. He truly cared about the situation and went out of his way to do everything he could to make sure we were able to still purchase our new home.
Kevin
Grantsville
UT
Date:
11/3/2026
5
5555555
Karen! She made it great! Direct and thoughtful communication, willing to make things work! Taylor and Leslie are wonderful also
Amanda
Conroe
TX
Date:
11/3/2026
5
5555555
Very prompt and through communication.
John
Augusta
GA
Date:
11/3/2026
5
5555555
Troy was easy to contact and got back to us promptly with any questions we had.
Addy
Sioux Falls
SD
Date:
11/3/2026
5
5555555
problem solving, human connection.
Jhoanalyn
Plano
TX
Date:
11/3/2026
5
5555555
Dolly was friendly, patient and explained the process and my options well.
Christine
Salem
OR
Date:
11/3/2026
5
5555555
Professional, friendly and trustworthy
Donna
Stockbridge
GA
Date:
11/3/2026
5
5555555
Lee was very easy to work with. Fairway was very efficent and got everything done in our very quick closing window from contract to closing. Lee and the team were always very responsive and understanding of our anxieties and concerns.
Mariah
Laramie
WY
Date:
11/3/2026
5
5555555
Great communication and making the process smooth and simple
Chad
Marion
ND
Date:
11/3/2026
5
5555555
I was made to feel very comfortable during the entire process. Information was presented very clearly and with a high level of support and assistance. Everyone was available when called upon and patient. Also, a willingness to go above the call of duty. Being the beneficiary of this extremely satisfactory service, I'm now in my New Home. Thank You!!
Gregory
Baltimore
MD
Date:
11/3/2026
4
4444444
Keith was very creative at the outset of our process: we had an unconventional transaction and he helped identify a mortgage product that would work for our needs. During the process we had a number of unexpected developments, and Keith stayed positive and helped shepherd the deal in a way that ultimately got us where we needed. Great guy, super competent and positive.
Eric
Seattle
WA
Date:
11/3/2026
5
5555555
I had some questions and Kristi was in Washington, D.C. and she took my call and helped me. She's volunteered to keep me on the loop like this while she's out of the office. Great personal customer service.
Vonitha
Houston
TX
Date:
11/3/2026
5
5555555
Patiently guiding us through this process!
Michael
Cottage Grove
MN
Date:
11/3/2026
5
5555555
Art was always helpful communicating with the bank.
Gerald
Honolulu
HI
Date:
11/3/2026
5
5555555
Constantly helping to figure things out, explaining everything that I didn't understand and simplifying the process.
Travis
Shelby
OH
Date:
11/3/2026
5
5555555
Olivia was a pleasure to work with. This experience was the best & stress free Ive experienced. Thank yo!!!
Pamela
Tucson
AZ
Date:
11/3/2026
5
5555555
Eric is very friendly and made the whole process a breeze. Provided clear instructions and was readily available for any questions
Tyler
Omaha
NE
Date:
11/3/2026
5
5555555
Everyone involved made the process go smoothly
Jysmine
Shelby
OH
Date:
11/3/2026
5
5555555
Gail was great
Tammy
Frankford
DE
Date:
11/3/2026
5
5555555
Questions were answered promptly. Friendly and courteous staff.
Stephen
Hibbing
MN
Date:
11/3/2026
5
5555555
Fast process, help whenever needed, and an easy to use
Brayden
Gilbert
MN
Date:
11/3/2026
5
5555555
Your team made the process very smooth and seemless. John was readily available if we has questions great job all around!!!
Mark
Lakewood Village
TX
Date:
11/3/2026
5
5555555
Josh provided great guidance, which was very important for us 1st time home buyers. He was always available, meeting our busy schedules to chat, answer questiins and address our concerns. He give us transparent timelines, and worked with us consistently to best manage and accelerate the process. He was great!
Carolina
Bothell
WA
Date:
11/3/2026
5
5555555
Lucas was very knowledgable and made our loan and closing go smoothly.
Ashley
Madison
GA
Date:
11/3/2026
5
5555555
Tim made the process super smooth. There was no stress through the whole thing and I have no horror stories to speak of.
Shawna
Valparaiso
IN
Date:
11/3/2026
5
5555555
The communication and advice through the process. Helped establish a plan for how to structure the loan and offer
Landon
Austin
TX
Date:
11/3/2026
5
5555555
Great communication and kept things moving along within our short timeframe .
Ann
Lewis Center
OH
Date:
11/3/2026
5
5555555
Everybody we worked with so kind, helpful, and timely with their communication.
Paige
Jenison
MI
Date:
11/3/2026
4
4444444
There was a lot of communication.
Karen
Austin
MN
Date:
11/3/2026
5
5555555
Great service an on top of any issues I had an was there to answer any an every question I had.
Derrick
Dayton
OH
Date:
11/3/2026
5
5555555
This is my first home purchase. There are a lot of moving parts and information in this process. Lisa was kind, friendly andf walked me through the whole process. She was always there to answer all my questions.
Belinda
West Palm Beach
FL
Date:
11/3/2026
5
5555555
Sure,I went in with my sister to purchase us a home I was informed and kept up with the processing status, and what was the next step to look forward and the reason why and they did excellent job to assist in ever possible way to get the job done.
Annie
Fairfield
AL
Date:
11/3/2026
5
5555555
Fast closing
Bobby
Leeds
AL
Date:
11/3/2026
5
5555555
Great communication every step of the way.
Jennifer
Goose Creek
SC
Date:
11/3/2026
5
5555555
Pat was great and made the process incredibly easy.
Trinity
Ligonier
IN
Date:
11/3/2026
5
5555555
Regina made a complicated process clear and understandable. She was always reachable and able to offer excellent advice on a variety of topics. We are very grateful for her kindness, care and concern.
Janie
Phoenix
AZ
Date:
11/3/2026
5
5555555
Jeff was knowledgeable, collected, and confident. He communicated that well, and it went a long way toward our belief that we were going to get our home loan done. When we needed solutions, he and his team had them.
Jason
Deep Gap
NC
Date:
11/3/2026
5
5555555
Josh and his team were incredibly knowledgeable. They were supportive and available for any questions we had. I would recommend Josh and his team to anyone! They made home buying an easy proces!!
Courtney
Austin
TX
Date:
11/3/2026
5
5555555
Super responsive and active. Great guy.
Brandon
West Jordan
UT
Date:
11/3/2026
5
5555555
Working with Mark was a smooth an easy eperience that made purchasing a home far less stressful. His stellar communication and the way he cares so much about his clients are just 2 of the many reasons why I would absolutely reccomend mark to anyone I know that is looking to purchase a home. 10/10
Richard
River Edge
NJ
Date:
11/3/2026
5
5555555
Once I qualified, it was a great transaction!
Michael
Loyalton
CA
Date:
11/3/2026
5
5555555
Very thorough and educating. Supportive. Always willing to provide advice and direction to us as first time home buyers who were completely unfamiliar with the process and how responsibilities were allocated to the multiple parties involved.
Brittany
Newberg
OR
Date:
11/3/2026
5
5555555
Ms Dawn is so helpful for everything.
Jose Chito
Lancaster
CA
Date:
11/3/2026
5
5555555
Constant and in depth communication regarding each step of the process. Detailed explinations of the process and steps from start to close. Ability to answer or find the answers to any questions I had. Many steps were completed behind the scences that I didn't have to worry about myself.
Amber
Pardeeville
WI
Date:
11/3/2026
5
5555555
Informative communications, versus just constantly sending emails. It was obvious that Tim's team knew how to stay on top of the process and not just wait for responses. Very proactive, knowledgeable, professional, and courteous. The old cliche comes to mind.... Jonny on the Spot!
Ricky
Avon
IN
Date:
11/3/2026
5
5555555
fast, friendly, knowledgeable
Kevin
Los Angeles
CA
Date:
11/3/2026
5
5555555
Flexiblity and quick responses
Andrew
San Antonio
TX
Date:
11/3/2026
5
5555555
stayed in touch always there when needed
Timothy
Rockford
IL
Date:
11/3/2026
5
5555555
Great communication through the whole process. Everything was handled quickly. Staff was friendly. Great experience overall.
Dustin
Monroe
WA
Date:
11/3/2026
5
5555555
Everything was easy, and I was also treated with great kindness.
Ofelia
Richmond
VA
Date:
11/3/2026
5
5555555
Tim and his team did an outstanding job and were on top of everything! They were ready to close way ahead of our scheduled closing date. I would highly recomend their services!!
Scott
Henrietta
TX
Date:
11/3/2026
5
5555555
Communication was excellent
Nathan
Knoxville
TN
Date:
11/3/2026
5
5555555
Made the whole process easy and was quick to respond to questions
Katelin
Stevenson
AL
Date:
11/3/2026
5
5555555
Chase was wonderful to work with throughout the entire homebuying process. He was professional, knowledgeable, responsive, and made what could have been an overwhelming experience much easier. He took the time to answer my questions, explain my options, and help me navigate the process with confidence. Buying this home was an incredibly important milestone for me and my family, and I truly appreciate the role Chase played in making it happen. I would absolutely recommend him to anyone looking to purchase a home.
Monica
Little Rock
AR
Date:
11/3/2026
5
5555555
Erin communicated with us clearly & transparently during every step of the process. She worked quickly and it was clear she was dedicated to ensure we closed on time, even with a tight timeframe .
Reghan
Mantua
NJ
Date:
11/3/2026
5
5555555
Heather is friendly, knowledgeable, competent, attentive, and helpful
Stephen
Madison
WI
Date:
11/3/2026
5
5555555
The communication was one of the beat
Jesus
Sacramento
CA
Date:
11/3/2026
5
5555555
Jon and team were very responsive, knowledgable and informative.
Andre
Newberg
OR
Date:
11/3/2026
5
5555555
I have dealt with other people regarding mortgage loans and absolutely nobody came close to the help I received from team Salazar. they communicated with me when they needed more info and that's it everything else was taken care by them behind the scenes. no problems, smooth transition
Marco
Joliet
IL
Date:
11/3/2026
5
5555555
Lee kept us informed at every step in the process He was very kind and easy to work with. The speed that everything was processed was amazing .
Cindy
Winder
GA
Date:
11/3/2026
5
5555555
Chad was so helpful!!! He always answered or returned my calls and texts promptly.
Michael
Traskwood
AR
Date:
11/3/2026
5
5555555
Communication
Pedro
Indianapolis
IN
Date:
11/3/2026
5
5555555
Communication was great underwriting was very easy to deal with also amd very nice and professional
Oscar
Fort Worth
TX
Date:
11/3/2026
5
5555555
The communication was amazing. i knew we were being taken care of because you were working on it .
Cassandra
Silver Lake
KS
Date:
11/3/2026
5
5555555
Ease of working with you and ability to answer questions
Anthony Mark
Alexandria
VA
Date:
11/3/2026
4
4444444
Debbie Williams did an amazing job with helping us out and communicating. She was very helpful!
Giovanna
Calhoun
GA
Date:
11/3/2026
5
5555555
The communication especially for first time home buyers was incredible and you guys were always there to answer questions.
Ava
Casper
WY
Date:
11/3/2026
5
5555555
Going through the mortgage application process is never fun but when we work with Kelly and her team they keep everything organized and my husband and I on track. They keep us updated throughout the process and they make it as easy as possible. This is our third time to work with Kelly and her team and we highly recommend them!
Kimberly
Johns Island
SC
Date:
11/3/2026

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers