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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Phil is always on top of everything. Great communication and return calls when I needed questions answered and was available even during hrs that weren't typical office hours if I needed answers. He is genuine, great communicator, made everything simple and would use him again and give his name out any future family and friends I know looking to move.
Lacy
Independence
MO
Date:
6/19/2026
5
5555555
He kept us informed and address our concerns He was very detail oriented
Garry
Accokeek
MD
Date:
6/19/2026
5
5555555
Everyone was fast and efficient! We had a very good experience with Tanya and her crew.
Daniel
Belton
TX
Date:
6/19/2026
5
5555555
Great service, timely updates, prompt responses.
Vallery
Hoover
AL
Date:
6/19/2026
5
5555555
The service and follow up was extraordinar. each and every person I spoke to couldn't have been more helpful!
Jonathan
Austin
TX
Date:
6/19/2026
5
5555555
GREA!!!!!!
Wendell
Indianapolis
IN
Date:
6/19/2026
5
5555555
Everything was fine.
Anabel
Louisville
KY
Date:
6/19/2026
5
5555555
Communication
Brenda
Jacksonville
NC
Date:
6/19/2026
4
4444444
Nothing is perfect. Things went smoothly, yet, there were a lot of hiccups, some on my part. My experience isn't strictly based on Joshua's performanc.
Charles
Castle Rock
WA
Date:
6/19/2026
5
5555555
Becoming a first time homeowner can be intimidating but exciting all at the same time! When we started the process of looking to buy our first home we never thought it could be so easy. Working with Cole a knowledgeable, educational and supportive lender made the entire process smooth and easy going. He walked us through every step of the process at our pace, ensured we understood the next steps and answered our many questions along the way. From the initial introduction call up until the final steps for closing and even the follow up after closing Cole has been with us every step of the way. We are so grateful to have found in our opinion the best lender in Minnesota. We worked with multiple lenders at separate times and Cole shined through all of them with his exceptional customer service, knowledgeable guidance and professionalism. We have not only been able to purchase our first home but we have been able to do confidently. Thank you Cole for all your hard work and dedication in order to help us successfully purchase our first home!
Amillya
Forest Lake
MN
Date:
6/19/2026
5
5555555
I appreciated working with Carl throughout this transaction. He maintained excellent communication, kept everyone informed, and was proactive in helping move the file through the lending process. Carl was responsive to questions, solution-oriented when challenges arose, and worked hard to help our mutual clients reach the closing table on time. His professionalism and commitment to customer service made for a smooth transaction from contract to closing.
Danatta
Killeen
TX
Date:
6/19/2026
5
5555555
Always avaible for my numbskull questions and always supportive!
Matthew
Ogden
UT
Date:
6/19/2026
5
5555555
quick responses and worked with our situation to make everything going
Christian
Austin
MN
Date:
6/19/2026
5
5555555
Lori and her team went above and beyond to make sure we understood everything. They were friendly, patient and professional. Excellent communication every step along the way. They made the whole process easy and stressfree. Would definitely recommend !
Elizabeth
Ocean View
DE
Date:
6/19/2026
5
5555555
Kristin's overall wisdom and communication on sharing and informing us not leaving us in the dust . she did more than a great job
Jerrod
Waverly
NE
Date:
6/19/2026
5
5555555
Matt has handled our financing for multiple transactions. The communcation is always clear and immediate, and the process is simplified with continuous improvements in the portal experience. It's just easy and trusted
Donald
Westfield
IN
Date:
6/19/2026
5
5555555
Made every communication personal and relatable to my needs of security and time sensitivity. Keeping us in mind like family to give us the best information decision especially with my unique situation and finding a solution for it
Larry
Beaverton
OR
Date:
6/19/2026
5
5555555
Great communication. All questions answered in a timely manner. Cindy was patient, kind and professional.
Angelic
Harlingen
TX
Date:
6/19/2026
5
5555555
Ty and Shell were informative throughout the process. Everything was explained to me and they were very patient as well.
Cynthia
Columbus
GA
Date:
6/19/2026
5
5555555
Jen goes above and beyond on the daily, helped me understand every step during the process and is just a delight
Sarah
Duncansville
PA
Date:
6/19/2026
5
5555555
Zack is very knowledgeable and took excellent care of us. He communicated well and made sure all our needs we me.
Heather
Merrimack
NH
Date:
6/19/2026
5
5555555
Andy is extremely helpful and easily accesible. His knowledge and dedication provided to us was top notch. We couldn't have asked for a more seamless home buying process.
Shelby
Raytown
MO
Date:
6/19/2026
5
5555555
Everything was quick and easy. Communication was top-notch!
Jaquilyn
Pacific
MO
Date:
6/19/2026
5
5555555
Responsive and clear communications. Thanks!
Ammon
Pasadena
CA
Date:
6/19/2026
5
5555555
We had a wonderful experience working with Dawn Kadrmas as first-time home buyers. Dawn was knowledgeable, responsive, and incredibly helpful throughout the entire mortgage process. She took the time to answer all of our questions, explain each step clearly, and made sure we felt comfortable and informed when making important decisions. Buying a home can feel overwhelming, but Dawn made the financing side of things much less stressful. She was always quick to respond, kept us updated throughout the process, and worked hard to ensure everything stayed on track for closing. We truly appreciated her professionalism, guidance, and dedication. We are so grateful for all of her help and would highly recommend Dawn to anyone looking for a mortgage lender, especially first-time home buyers. Thank you for helping make our dream of homeownership a reality!
Jenna
West Fargo
ND
Date:
6/19/2026
5
5555555
So easy to deal with your firm. Exceptional staff. Quick response time. Couldn't ask for a more pleasant experience.
Lynda
Manassas
VA
Date:
6/19/2026
5
5555555
Quick response easy process made the home buying a breeze everything overall a great experience A big thanks to JEFF and his team for the time and effort in making a dream come true.
Brian
Carpentersville
IL
Date:
6/19/2026
5
5555555
Rob was there for us and with us every step of the way. He made sure everything went seamlessly and always had our best interests in mind. He made sure everything was done correctly. highly recommend!!
Joy
Carver
MN
Date:
6/19/2026
5
5555555
Audrey had solutions to every obstacle we encountered. One of the best I've had the pleasure to work with.
Roman
Amarillo
TX
Date:
6/19/2026
5
5555555
1.)Thank you for talking me thru the process 9+ months ahead of time BEFORE we started the loan (i spoke to 4 lenders prior to you and im very satisfied of the outcome) 2.)You explained everything with details and confidence 3.)From start to finish such a smooth process 4.)You replied fast to all of my questions 5.)Overall i will definitely reach out again when were ready to purchase a 2nd home
Katrina
Gurnee
IL
Date:
6/19/2026
5
5555555
Easy to work with, gave lots of clarification when needed, and peridocally checked in to see if I was having any issues or needed help.
Cameron
Bridge City
TX
Date:
6/19/2026
5
5555555
I’m so thankful I had Ericka by my side during my home‑buying journey. She made everything feel easy and manageable, even the stressful parts. Her kindness, expertise, and genuine care turned a big life moment into a positive and memorable experience. I couldn’t recommend her more.
Ray-cie Lynn
Maple Falls
WA
Date:
6/19/2026
5
5555555
Your team made the entire process so easy!
Edwin
Emmett
ID
Date:
6/19/2026
5
5555555
The level of professionalism and care for his clients is above and beyond. Vlad takes his time and ensures you understand every step. I can't express enough how much Vlad helped us with our home purchase. I'll be recommending Vlad to anyone I know looking to buy.
William
Castle Rock
CO
Date:
6/19/2026
5
5555555
The experience was exceptional from start to finish. Communication was fast and responsive, and the thoroughness, sense of urgency, and deep knowledge made the entire process smooth and stress-free.
Trenton
Deland
FL
Date:
6/19/2026
5
5555555
Easy to understand explanations
Erick
Shoreview
MN
Date:
6/19/2026
5
5555555
Tara was very pleasant and efficient and helped us find the best loan for our needs. Highly recommend her and her mortgage company.
Margaret
Fletcher
NC
Date:
6/19/2026
4
4444444
Availability and response.
Douglas
Littleton
CO
Date:
6/19/2026
5
5555555
The people. The service.
Bruce
Milford
OH
Date:
6/19/2026
5
5555555
Quick, constant communication via email, app, text, or phone if needed
Tammy
Galena
OH
Date:
6/19/2026
5
5555555
Sherene Is the best! I am still in shock how quickly she was able to get all our paper work done! She is so easy to get in contact with And always responds so quickly if I have a question. She is kind and so knowledgeable on all aspects. She gave us options to get our rate the best it could be! We really appreciate all her hard work! We would definitely refer her to others and go with her again if needed.
Lucia
Roseville
CA
Date:
6/19/2026
5
5555555
Easy and fast exoerience !
Blaire
Salado
TX
Date:
6/19/2026
5
5555555
I enjoy working with Tracey. We did have some hiccups but were able to work thru those. I would have preferred more communication from the assistant.
Daniel
Salem
SC
Date:
6/19/2026
5
5555555
Nicole was very friendly, responsive and helpful throughout with any questions I had.
Rory
Brier
WA
Date:
6/19/2026
5
5555555
Leslie an her team were incredbly kind, accomodating, and always available when I had questions or needed assitance through the process . I couldn't have imagined doing this process with any other team . They're kind, professional, and helepd me make ot it to the finish line! I would recommend Leslie to everyone I know who is looking for a new loan!
Ani
Glendale
CA
Date:
6/19/2026
5
5555555
The whole process was very fast not complicated super easy
Aguinaldo
Union
NJ
Date:
6/19/2026
5
5555555
he is really helpful
Shu Hui
Fort Collins
CO
Date:
6/19/2026
5
5555555
Roger and his team were super helpful and always willing to explain anything along the wat. They made purchasing a home for first time buyers so easy and not as scary as it could have been . Additionally they went out of their way to help us meet a very tight timeline to get the house we wanted. I'd recommend them to anyone who is looking for a home loan!!
Jonathon
San Diego
CA
Date:
6/19/2026
5
5555555
My partner and I just bought our first home and had a great experience working with Anne, Danette, and the team. Anne strongly advocated for us throughout the home-buying process. She was always available to answer our questions and made us feel confident every step of the way. Danette was also fantastic. She was highly responsive and organized, making the process smooth and efficient. My partner and I are truly grateful for Anne and every team member we worked with, and highly recommend them!
Jocelyn
Teaneck
NJ
Date:
6/19/2026
5
5555555
Customer service and friendliness. All in all, everything was great
Malcolm
Maple Falls
WA
Date:
6/19/2026
5
5555555
Julie made the process painless and was communicative and made me feel like none of my questions were silly and made sure I was comfortable with everything before moving forward. She is an absolute blessing
Megan
Peyton
CO
Date:
6/18/2026
5
5555555
Information was provided clearly and on time. Helped remove the stress from an inherently stressful proces.
Matthew
Northborough
MA
Date:
6/18/2026
5
5555555
The entire team was very informative which made for a smooth transaction.
Jane
Lewes
DE
Date:
6/18/2026
5
5555555
Fast, easy, and great hospitality
Heath
Pea Ridge
AR
Date:
6/18/2026
5
5555555
how quick and easy you made everything
Jared
Buckeye
AZ
Date:
6/18/2026
5
5555555
The clear explanations, the active communication and responsiveness, and aggressively finding the best possible rate for us
Ellen
Bay Harbor Islands
FL
Date:
6/18/2026
5
5555555
Everyone was super helpful and quick to respond which was great.
Daxton
Salt Lake City
UT
Date:
6/18/2026
5
5555555
Communication is outstanding
Calvin
Charles City
VA
Date:
6/18/2026
5
5555555
Dinna was a pleasure working with
Kristy
Ocean Springs
MS
Date:
6/18/2026
5
5555555
Very personal hands on approach, never felt led in a direction and always heard all the pros and cons of any decision we need to make.
Stephen
Plainfield
IN
Date:
6/18/2026
5
5555555
Phil is very thorough in walking through the mortgage process and always returns communication promptly. He was able to lock in our mortgage rate before rates went up and advised us to payoff a small remaining debt to lower PMI.
Colin
State College
PA
Date:
6/18/2026
5
5555555
Professional, ease of getting through the process, great communication
Kathleen
Tea
SD
Date:
6/18/2026
5
5555555
We had some trouble with our previous lender and I found Alexandria, she took over and got us approved fast. We were in a time crunch to close and she went above and beyond to get our loan on time. I will definitely use her again. If anybody is buying a house and needs a loan call Alexandria
Allison
Tallassee
AL
Date:
6/18/2026
5
5555555
John ans his team were amazing. They were very personable, knowledgeabl, and easy to communicate with! I am so happy we had them through this. we would recommend them to everyon! thanks so much!
Jonathan
Driftwood
TX
Date:
6/18/2026
5
5555555
Kim is great to work with and great follow up and we loved working with her and will do it again
James
Conway
SC
Date:
6/18/2026
5
5555555
Super easy to work with! Quick responses.
Carrie
Greensburg
PA
Date:
6/18/2026
5
5555555
Aaron is extremely communicative, we are never left hanging wondering when he'll get back to us. He also put together a unicorn ReFi package for us, despite several hurdles. We are very happy to be working with him
Claudia
Chicago
IL
Date:
6/18/2026
5
5555555
Jean and Tracy stay on top of the process!
Shane
Mccall
ID
Date:
6/18/2026
5
5555555
Communication and understanding was clear and easy.
Pablo
Mcgregor
TX
Date:
6/18/2026
5
5555555
We learned alot while working to get our first home loan and it worked out well.
Charles
Dalton
GA
Date:
6/18/2026
5
5555555
Mr. Adam made the whole process painless and seamless. Every step was straightforward and he was readily available if needed, he had such patience with our questions. We couldn't have asked for a better lender/loan officer for our house purchasing. I never had any doubts nor did I second guess anything before, during or after our home buying. He has a fantastic personality to add to his fantastic qualities as well.
Sarah
Pasadena
TX
Date:
6/18/2026
5
5555555
What made Joanna Camposano and her team great was that they genuinely cared. They were knowledgeable, professional, responsive, and always one step ahead. Throughout the entire process, I felt informed, supported, and valued. They made the home-buying experience smooth and stress-free from start to finish.
Threlcia
Del Rio
TX
Date:
6/18/2026
5
5555555
Dawn was such a pleasure to work with. Dawn is professional with a warm way. Extremely knowledgeable and helped me out tremendously.
Gay
Port Saint Lucie
FL
Date:
6/18/2026
5
5555555
he was very patient
George
Port Neches
TX
Date:
6/18/2026
5
5555555
Tim went above and beyond for us. We were first time homebuyers who had a lot of questions and he made sure to answer every question we had and ensured we understood. He made the homebuying process as clear and as simple as it could be. We both felt confident having Tim on our team during the process and we knew what to expect at each turn. His communication is consistent and fast and it is so clear he cares about each of his clients. We would absolutely recommend Tim to anyone and everyone who needs a new home!
Jaylee
Kansas City
MO
Date:
6/18/2026
5
5555555
Jim was extremely helpful with working with us on what was a realistic budget for our home, running various numbers for different properties, and was always available and responsive via phone or email . He is Personable and his team made purchasing a home as straightforward and easy as possible with no surprises
Drew
Milwaukie
OR
Date:
6/18/2026
5
5555555
Very easy to work with and knowledgeable.
Julie
San Antonio
TX
Date:
6/18/2026
5
5555555
Peter was highly communicarice, providing updates and reassurance every step of the way!
Rachel
Alabaster
AL
Date:
6/18/2026
5
5555555
From the start of this process made it very easy and felt very comfortable. Never felt left out always has communication. Any question i had when i called always has a answer or helped. I will always be greatful for Louise for her leadership and getting this done
Joel
Springfield
MA
Date:
6/18/2026
5
5555555
Everytime I work with Chance, he does a great job.
Lori
Lumberton
TX
Date:
6/18/2026
5
5555555
a lot of communication and timely execution
Hunter
Dawsonville
GA
Date:
6/18/2026
5
5555555
Melanie was the best person to deal with . Very helpful and knowledgable
Graham
Humphrey
AR
Date:
6/18/2026
5
5555555
Sra Maria Quiero expresarte mi más sincero agradecimiento por todo el apoyo, la dedicación y el profesionalismo que brindaste durante el proceso de obtener mi préstamo hipotecario. Gracias a usted y su equipo por su excelente trabajo y por hacer que una experiencia tan importante para mí fuera mucho más llevadera. No dudaré en recomendar tus servicios a familiares y amigos. Gracias 😊
Yumilka
Chicago
IL
Date:
6/18/2026
5
5555555
You were available almost anytime we called and if we could not reach you at the moment we would always receive a callback within the hour. Also you explained the steps we were going through clearly and concisely .
Shane
Puyallup
WA
Date:
6/18/2026
5
5555555
Tara made everything easy and was quick to respond when we had any question . Truely a pleasure to work with her
Joshua
Deltona
FL
Date:
6/18/2026
5
5555555
This was the easiest, best, and smoothest company we've worked with. We can't say enough about the work the team did for us. They care and they do a great job!
William
Lenexa
KS
Date:
6/18/2026
5
5555555
we were referred and we could not be happier. The process was quick and efficient. The team was pleasant to work with and didnt miss a step. we were aware of our status the entire process and everything closed without a hitch! You made our dreams become a reality, thank you!!
Robert
Fallbrook
CA
Date:
6/18/2026
5
5555555
Everyone during the entire process was extremely friendly and knowledgeable. It made our first time buying a home stress free. We felt very supported through the entire process..
Michael
Warren
ME
Date:
6/18/2026
5
5555555
She was very helpful and explained everything every step of the way.
Ashley
Fort Wayne
IN
Date:
6/18/2026
5
5555555
Tim's communication, ability to answer all our silly questions, and get us the best rate possible really made him stand out. Smoothest closing process we could have asked for!
Jack
Kansas City
MO
Date:
6/18/2026
5
5555555
Everything was communicated with us every step of the way and the process was made smoother by our questions being answered quickly. We enjoyed working with Lindsay and would certainly work with her again in the future.
Brenton
Fort Wayne
IN
Date:
6/18/2026
5
5555555
I appreciated the quick responses and my concerns were answered in a timely matter.
Christina
Sycamore
IL
Date:
6/18/2026
5
5555555
Very helpful, friendly, and thorough.
Eric
Marietta
GA
Date:
6/18/2026
5
5555555
was very helpful all the way through the purchase of our new houseHe answered and was there for us when any questions came up. If we ever purchase again, we will definitely re
Sophia
Mission
KS
Date:
6/18/2026
5
5555555
Leigh was great. All communication was quick and easy to follow. She wanted to make sure the process was as convenient as possible for us.
Christopher
Simpsonville
SC
Date:
6/18/2026
5
5555555
Great communication that actually felt personal and not automated!
Maria
Cary
IL
Date:
6/18/2026
5
5555555
Tim is super easy to work with. He's a great communicator, nice guy and made the process as easy as could be
Kimberly
Overland Park
KS
Date:
6/18/2026
5
5555555
very good communication and prompt responses
John
Gainesville
GA
Date:
6/18/2026
5
5555555
Smooth easy and great communication throughout the whole process.
Jonathan
Valparaiso
IN
Date:
6/18/2026
4
4444444
Easy process not a lot of paper work
Samuel
Greenfield
WI
Date:
6/18/2026
See More Reviews
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