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*Pre-approval is based on a preliminary review of credit information provided to Fairway Independent Mortgage Corporation, which has not been reviewed by underwriting. If you have submitted verifying documentation, you have done so voluntarily. Final loan approval is subject to a full underwriting review of support documentation including, but not limited to, applicants’ creditworthiness, assets, income information, and a satisfactory appraisal.
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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Serving borrowers is our number one priority
Real Homebuyer experiences from recently closed loans
5
5555555
great communication, clear information, very available for questions, genuine person
Jillian Y
Sun Prairie
WI
Date:
4/22/2026
5
5555555
make the process super easy to understand for a first time h
Peyton N
Brenham
TX
Date:
4/22/2026
5
5555555
Amazing as always! Great communication.
Kristen
Clermont
FL
Date:
4/22/2026
5
5555555
The Tobias Group provided a phenomenal financing experience from start to finish. After a chaotic and unorganized attempt with another company, switching to Tobias Group was a breath of fresh air. Their team is professional, highly informative, and maintains excellent communication. I highly recommend them for their efficiency and expertise.
Esmeralda
Date:
4/22/2026
5
5555555
Everything was good.
Mikhail
Waco
TX
Date:
4/22/2026
5
5555555
Very quick responses to any questions I had during the process. Was very informative and helpful and it was greatly appreciated! Would recommend and use this company again!
Dianna
Chippewa Falls
WI
Date:
4/22/2026
5
5555555
Thanks to her i had the posibility of buying my house, she help me through every step of the way.
Miladys
Lexington
NE
Date:
4/22/2026
5
5555555
Jeff was pleasant to work with and helped us understand the process better!
Leachia D
Rome City
IN
Date:
4/22/2026
5
5555555
Mr Steve Arsenault you are awesome to work with you just make it easy for me to understand the mortgage and everything you are always available whenever I want to talk with you with my million questions , as a first time home buyer you are the one who people like me can rely on thanks to you and your team for the fantastic experience I have, I will definitely send you new clients in the future peace ✌️
Yishak
Woodbridge
VA
Date:
4/22/2026
5
5555555
Adam pays attention and listens.
Susan
Tucson
AZ
Date:
4/22/2026
5
5555555
Aaron and his team were very pleasan and attentive
Jeffery Scott
Columbia
IL
Date:
4/22/2026
5
5555555
Excellent communication. Loan Revis is an asset to your team. I loved working with Fairway to purhase my new home!
Lacey
Leander
TX
Date:
4/22/2026
5
5555555
Justin takes great care of his customers.
Andrew
Buckley
WA
Date:
4/22/2026
5
5555555
Organization and kept us on track
Diane
Williamson
GA
Date:
4/22/2026
5
5555555
We loved working with Pierce. We didn't have a straight forward loan situation this time and needed something more specialized. He immediately got on the task of firuging out what our loan options could look like. He worked quickly and found us a great solution. Him and his team also closed the loan really quickly which was advantageous for our deal to go through. He answered all our questions throughout the process and after. Overall we felt really taken care of and like we were in really good hands with him and his team.
Veronika
Seattle
WA
Date:
4/22/2026
5
5555555
The communication was outstanding and exceeded my expectations
Shawnna
Austin
TX
Date:
4/22/2026
5
5555555
Ed was very helpful in setting up the best options for our loan and working with us with our timelines.
Drew
Westminster
CO
Date:
4/22/2026
5
5555555
Super helpful, accommadating and of course knowledgeabl. If any body I know is looking for a mortgage in the futur, I would definitely recommend Fairway Mortgag.
Kathleen
Revere
MA
Date:
4/22/2026
5
5555555
Sheri was awesome always available for our many questions
Stacie Kaye
Gallatin
TN
Date:
4/22/2026
5
5555555
Very responsive, and knowlegable
Bryan Hunter
Portland
TX
Date:
4/22/2026
5
5555555
Amanda Musgrove made it great snd easy for me she was always there to help me answer any questions I had or issues I had she was just the best person to have taken me on this loan process!!!!!!!!!!!!!! Thank you Amanda
Patricia L
Dayton
OH
Date:
4/22/2026
5
5555555
Craig was awesome to work with - I had a very complex situation and he was flexible and determined to find solutions for me
Gabrielle
Mesa
AZ
Date:
4/22/2026
5
5555555
Hayden made the home-buying process extremely smooth. Couldn't have asked for a better lender to work with
Dillon
Burleson
TX
Date:
4/22/2026
5
5555555
friendly and great communication
Monica Rose
Casa Grande
AZ
Date:
4/22/2026
5
5555555
Communication, taking the time to answer questions and walk through processes.
Eva
Greenwood
IN
Date:
4/22/2026
5
5555555
I was a first time buyer and Shad and his staff help me out every step of the way Anwsered all my questions i had and was very helpful through out the whole process of buying the home Will definitely recommend them to my family and friends
Larry D
Eudora
KS
Date:
4/22/2026
5
5555555
Mandie was very attentive and informative . She was extremely helpful and made the whole process as easy as it could be. We had a difficulty with the first property we were attempting to get and her and her team where fighting tooth and nail for us and to make sure to calm any nerves we may have had!
Maria Fernanda
Denver
CO
Date:
4/22/2026
5
5555555
Quick and clear communication
Nastacia Leigh
Seattle
WA
Date:
4/22/2026
5
5555555
Jeremy is very knowledgeable and a great communicator
Todd Matthew
Phoenix
AZ
Date:
4/22/2026
5
5555555
Very helpful, informative and answered all questions
Gabriel
Upland
CA
Date:
4/22/2026
5
5555555
Christie and her team are fantastic! I would NEVER work with another team EVER. Christy make sure that everything is handled from day one and every moment but she's just absolutely fantastic.
Christopher
Angier
NC
Date:
4/22/2026
5
5555555
Service was very good and communication was very helpful during process of paperwork.
Gregory
Grand Junction
CO
Date:
4/22/2026
5
5555555
Kaitlyn is always so responsive and quick to answer any questions. She worked with us to get the best rate. This is the third time we've used her and wouldn't want to use anyone else!
Christopher
Saint Louis
MO
Date:
4/22/2026
5
5555555
Quick and consistent communication. Easy to get a hold of. Went above and beyond to do the extra things to ensure we understood the whole process
Zachary
Layton
UT
Date:
4/22/2026
5
5555555
You and your team provided consistent and timely communication throughout the process. Thank you for help guiding the process smoothly
Kelly Lyn
Salt Lake City
UT
Date:
4/22/2026
5
5555555
Clear and quick communication, and problem solving that was happening in the background without my needing to worry.
Samuel
Temple
TX
Date:
4/22/2026
5
5555555
Dean had an answer for every question and always picked up when I called. He made the process easy and did eveything in our best interest. Could not recommend him more.
Ethan
Munster
IN
Date:
4/22/2026
5
5555555
The team was patient, efficient, understanding, communicated well, and basically the best!
Kim
Clearwater
FL
Date:
4/22/2026
5
5555555
I truly appreciate how smooth everything was. Everyone worked at a great pace and timely manner . I couldnt have asked for anything better or anything different!
Maricella
Columbia
PA
Date:
4/22/2026
5
5555555
highly knowledgeable, efficient, and effective communication, which made the home-buying process very easy.
Kavya
Atlanta
GA
Date:
4/22/2026
5
5555555
Tiffany Was great to work with, very prompt and knowledgable
Ryan
Norman
OK
Date:
4/22/2026
5
5555555
Very personable and prompt with responses. Made a stressful and confusing process of buying a house a lot easier
Alyssa
Chicago
IL
Date:
4/22/2026
5
5555555
We had such a great experience working with Michael. He was incredibly responsive, patient, and supportive throughout the entire process, which made something that could have been incredibly stressful feel much more manageable. He took the time to answer all of our questions and kept everything moving smoothly from start to finish. We’re really grateful for his help in getting us the loan we needed.
Debby
Date:
4/22/2026
5
5555555
Ed and the Fairway team are great. Their swift communication and updates make it a smooth process.
Jordan
Austin
TX
Date:
4/22/2026
5
5555555
Great and fast communication. Always found a solution when there was an issue
Jose C
Minooka
IL
Date:
4/22/2026
5
5555555
The transperancy throughout the whole process was very apprecaited! Always felt like we knew exactly what was going on at all times. Mike and Joe were also very quick to answer any questions, and were great guides throught the entire experience.
Koby
Jefferson
WI
Date:
4/22/2026
5
5555555
Amazing team to work with very communicative and responsive. Thank you for all the help!
Ashley
Peoria
AZ
Date:
4/22/2026
5
5555555
A good service a good treatment 100% guaranteed
Alberto Arias
Date:
4/22/2026
5
5555555
Excellent communication, education about process, and creative strategies!
Joyful
Tacoma
WA
Date:
4/22/2026
5
5555555
We had a wonderful experience working with the underwriting team. Jason was absolutely great to work with, and everyone from the team who reached out to us was kind, professional, and very prompt. They made the process smooth, kept us informed every step of the way, and were always quick to respond to any questions we had. We truly appreciate their support and highly recommend this team! Thank you for getting us into our be RT first home , we are so thrilled and count have done it without your team!
Tatiana Monay
Winchester
CA
Date:
4/22/2026
5
5555555
Communication is very good and helpful.
Maria
Adel
GA
Date:
4/22/2026
5
5555555
Everyone was super helpful! made everything easy and smooth as possible for us to purchase our home .
Jason Buck
Granbury
TX
Date:
4/22/2026
5
5555555
Great communication
Halie
Monticello
MN
Date:
4/22/2026
5
5555555
Dan and his team are great communicators and make every step easy
Carl J.
San Diego
CA
Date:
4/22/2026
5
5555555
You were available to answer questions we had. Greatly appreciated your support!
MLiss
Junction
TX
Date:
4/22/2026
5
5555555
Communication is clear and fast responding
Bethanie
Akron
OH
Date:
4/22/2026
5
5555555
very consisitent with communication, very helpful with advice. Jon and his staff are a "well oiled" machine
Craig
Pauma Valley
CA
Date:
4/22/2026
5
5555555
Great communication and painless process
Evan
Noblesville
IN
Date:
4/22/2026
5
5555555
Vinnie was quick, helpful, attentive, kind. he is very knowledgable and he is very happy to help. Or so he seems so . I appreciated his help and guidance tremendously. I recommend him highly to anyone I can
Kristina
Coram
NY
Date:
4/22/2026
5
5555555
Good guidance through the process. Alejandro also answered my questions in a timely manner.
Christophe
Austin
TX
Date:
4/22/2026
5
5555555
Communication was great and in a timely fashion.
Adam Daniel
Lincoln
ND
Date:
4/22/2026
5
5555555
Whenever we were confused or had questions, Mel gave us very detailed answers via phone and/or email.
Linsey
Wasilla
AK
Date:
4/22/2026
5
5555555
Crystal was wonderful!
David
Silver Spring
MD
Date:
4/22/2026
5
5555555
Extr easy loan process with great communication within your whole team.
Casey
Burleson
TX
Date:
4/22/2026
5
5555555
Easy communication and on time proceeded
William
Loveland
CO
Date:
4/22/2026
5
5555555
Ricardo is very knowledgeable, patient, and overall such a great person to work with. He made sure to explain every part of the refinance process in detail and made sure to answer every question or concern right away. We definitely made the right choice. We are so grateful for his help and services. Thank you so much Ricardo for your kindness and helping us lower our payment :)
Brittny
White Plains
MD
Date:
4/22/2026
5
5555555
Commuication was great through text, email and phone calls. I always got answers within the same day, if not the next day. This was the smoothest closing ever.
Simone
Flowery Branch
GA
Date:
4/22/2026
5
5555555
Chris was very helpful, clear and flexible during the mortgage approval process. he was always available for phone calls if I had any questions
Harrison
Brooklyn
NY
Date:
4/22/2026
5
5555555
Very responsive. Answered all our questions and we never had to guess what was happening next.
CHRISTINA
Landing
NJ
Date:
4/22/2026
5
5555555
Justin was very knowledgeable and helpful during our loan process.
Jerid Ross
Groesbeck
TX
Date:
4/22/2026
5
5555555
Brad was always there day or night to answer questions
Daronda R
Kempner
TX
Date:
4/22/2026
5
5555555
Justin was amazing during our loan process. He was always quick to answer questions and very thorough. We enjoyed our experience with him and will always refer friends and family to him.
Kimberly Marie
Groesbeck
TX
Date:
4/22/2026
5
5555555
Your knowledge and responsiveness is impressive
Carina
Princeton
NJ
Date:
4/22/2026
5
5555555
Big shoutout to my lender for making this home-buying journey smooth and stress-free. Your patience, guidance, and hard work truly made a difference—thank you for helping turn this dream into a reality! 🏡✨
Heather
New Boston
TX
Date:
4/22/2026
5
5555555
Communication, Availability, and Knowledge from Sam made this experience great! His willingness to be your sound board as you work through the home purchasing process is amazin.
Alexander
North Saint Paul
MN
Date:
4/22/2026
5
5555555
The close communication and problem solving approach
Markus
Cypress
TX
Date:
4/22/2026
5
5555555
We had such a great experience working with Jacob and his team. They made the whole process feel easy and way less stressful than we expected. They were always quick to respond, kept us informed, and answered every question we had along the way. We really appreciated all their help and would definitely recommend them!
Lauren
Commerce
GA
Date:
4/22/2026
5
5555555
Speed and efficiency
James
Lebanon
IN
Date:
4/22/2026
5
5555555
very well executed, enjoyed working with you and lauren
Janet C
Puyallup
WA
Date:
4/22/2026
5
5555555
Ian made the entire process extremely easy and as stress free as possible.
Danielle
Lawrenceville
IL
Date:
4/22/2026
5
5555555
Art wa Avery informative and guided us 100% through the process in purchasing our condo. Stressfree!!
Barbara Marie Cruz
Honolulu
HI
Date:
4/22/2026
5
5555555
Efficient, great customer service, and overall great experience.
Patrick
Bonney Lake
WA
Date:
4/22/2026
5
5555555
Morgan went above and beyond making our refinance happen. There were many hurdles and roadblocks during this process. Morgan was able to fight for us and make it happen!
Adam
Scottsdale
AZ
Date:
4/22/2026
5
5555555
Chris was the easiest person to work with that I've ever had the pleasure of doing business with ! His entire staff was also very knowledgeable and quick to respond to any of my questions or concerns. If buying again in the future I would certainly look forward to using him again .
Joshua Randy
Baytown
TX
Date:
4/22/2026
5
5555555
Kayla is a true professional with a heart of gold. They went above and beyond to answer every question I had and made the entire loan process seamless. I couldn't have asked for a more supportive part
Damien Efren
Porter
TX
Date:
4/22/2026
5
5555555
If Susan hadnt hadn't checked in with us to make sure we knew we were closing, we woyld would have missed the closing.
Laura
Weaverville
NC
Date:
4/22/2026
5
5555555
The timely manner of responses, great communicatio, the reassurance of everything that will come to fruition! Among many other things!
Jesus
Mattawa
WA
Date:
4/22/2026
5
5555555
Russell is a very personable individual. He listen and addressed all of concerns. I find Russell to be a honest person and sincere person. It was definitely a win working with him.
Shelia
Decatur
AL
Date:
4/22/2026
5
5555555
Everyone at the office help make a hassle free experience for us. We got through the process very quickly and the whole team at Fairway were very helpful all the way through all the steps to get us to our new home.
Michele
Alliance
OH
Date:
4/22/2026
5
5555555
It was a pleasure working with Anne. She is great at walking through the entire loan process, details required and all the nuances for a first time home buyer. She genuinely looked out for our best interest throughout the process. We could trust her and rely on her knowledge of the market to ensure we were making the right decisions - from prequal to closing .
Bhawesh
Bloomfield
NJ
Date:
4/22/2026
5
5555555
Communication was great all through the whole process . Best home purchase experience yet thank you
Clint
Idaho City
ID
Date:
4/22/2026
5
5555555
Andrei was very tentative and communicated everything along the way. He always returned phone calls and texts in a timely manner. Andrei went above and beyond with not only communicating with myself and my fiance but also with our agent. Thank you Andrei!
Carson Jacob
Frederick
CO
Date:
4/22/2026
5
5555555
was very consistent and helped me in every which way made it go faster and smooth. Thank you.
Cachae Marie
Converse
TX
Date:
4/22/2026
5
5555555
This is our first time going through this process and he really was a great communicator with quick responses anytime we needed help
Anna Grace
Newnan
GA
Date:
4/22/2026
5
5555555
very patient and helpful
Josephine
Spokane
WA
Date:
4/22/2026
5
5555555
Sharla’s Team is literally the top of any mortgage company I’ve worked with. She is amazing.
Jenni Thompson
Date:
4/22/2026
5
5555555
Sharla's team is always seamless. I know i I can count on all them every single time.
Jennifer
Salt Lake City
UT
Date:
4/22/2026
5
5555555
interactions we're good. The rest of the process with the underwriting team was very stressful however. Coming down to the very wire the day before we're supposed to close and not knowing if it's going to happen was unnecessarily stressful.
Jenna
Pueblo West
CO
Date:
4/21/2026
5
5555555
Leanne and her team worked closely with me over the course of my finding a second home, in a process that took a few years. They never failed to check in with me and I was, and still am, so impressed by their level of customer service and commitment. The entire team was helpful, friendly, and considerate from the beginning right through the very end. They always made me feel like even my smaller loan was important to them, and they were always supportive and reachable. I will never look elsewhere for mortgage experts. They're the real deal! Thanks Team Via!!
Billy S.
Date:
4/21/2026
5
5555555
Tu, you were awesome! You did a tremendous job holding my hand throughout the entire home buying process, which I definitely needed. You made everything easy to understand, stayed on top of every detail, and were always there when I had questions. I really appreciated how smooth you kept things from start to finish. Because of you, what could have been stressful actually felt manageable—and even exciting. I’m beyond happy with how everything turned out. Just closed on my home in West Linn, OR, and I couldn’t be more excited about the location and getting settled in. Thanks again for everything, Tu. You made this experience a great one.
Matt Baumgarth
Date:
4/21/2026
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