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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Jeffrey was very friendly, answered my calls and many text messages promptly.
MichaelAngelo
Joliet
IL
Date:
7/6/2026
5
5555555
Miranda and her team were efficient and made the whole process easy! Very responsive to emails and patient with me. Would definitely recommend using for anyone looking!!
Michelle
Feeding Hills
MA
Date:
7/6/2026
5
5555555
Excellent communication and education
Michael
El Campo
TX
Date:
7/6/2026
5
5555555
communication and support was excellent throight the whole process
Ryan
Bend
OR
Date:
7/6/2026
5
5555555
Fairway made our first time buyer process incredibly easy! Super fast, awesome communication, and zero stress.
Elizabeth
Monticello
IN
Date:
7/6/2026
5
5555555
The clear communication and attention to details. Heather's confidence and empathy were greatly appreciated too.
Timothy
Indianapolis
IN
Date:
7/6/2026
5
5555555
Aaron and his team at Fairway Home Mortgage were extremely professional throughout the entire process. Whenever we needed advice or had questions about the mortgage application process, current interest rates, financial assistance programs, or other related topics, they provided clear, timely, and helpful guidance. We are truly grateful for their support and assistance in helping us navigate the mortgage application process.
Andres Mauricio
Arlington Heights
IL
Date:
7/6/2026
5
5555555
Garett is the best in the business.
Aaron
Concord
NH
Date:
7/6/2026
5
5555555
Being a first time home buyer, I was new to everything! Trisha and her team helped me navigate through the stressful homebuying process easy and as stress free as possible. I had a close deadline and THEY made it happen right on time for me! I am forever grateful and thankful to have their support! You ladies were nothing short of amazing! Look forward to this next journey of life! Thank you team christine.
Taryn
Mesquite
TX
Date:
7/6/2026
5
5555555
Good communication and quick response to questions.
Bruce
Austin
TX
Date:
7/6/2026
4
4444444
Very easy to communicate with & persistent in getting us a loan that would cover our entire purchase as a first time buye.
Sanantha
Framingham
MA
Date:
7/6/2026
5
5555555
Quick turnaround and able to adjust to a last minute change we needed.
Matthew
Euless
TX
Date:
7/6/2026
5
5555555
Personal service and several people answered all of the many questions we had.
Trisha
Saint Louis
MO
Date:
7/6/2026
5
5555555
Steve and Chris were extremely communiactive. They responded quickly to any questions even while out of the office.
Lorraine
Alexandria
VA
Date:
7/6/2026
5
5555555
This was the 2nd time I've worked with Jennifer. She is professional and very helpful. As the first time, it was a pleasure working with her.
Katrena
El Dorado
AR
Date:
7/6/2026
5
5555555
Joe Pessolano was wonderful to work with throughout the entire process. He was always available and answered my questions thoughtfully. Thanks!
Sara
Angier
NC
Date:
7/6/2026
5
5555555
The experience was really smooth, every time time Greg spoke to me he was clear and very supportive. I hope to work with him again in the future.
Brandon
Baltimore
MD
Date:
7/6/2026
5
5555555
We had an incredible experience working with John Mills throughout the home-buying process. As first-time homebuyers, we had a lot of questions, but John was patient, knowledgeable, and always willing to take the time to explain everything. He made what could have been a stressful process feel so much easier. We always felt like he had our family's best interest at heart, and his communication was excellent from start to finish. Thanks to John, we were able to purchase our very first home, and we couldn't be more thankful. If you're looking for someone who truly cares about his clients and goes above and beyond, we can't recommend him enough!
Ashton
Date:
7/6/2026
5
5555555
The communication was phenomenal!
Lucas
Summerville
SC
Date:
7/6/2026
5
5555555
Great communication!
James
Lees Summit
MO
Date:
7/6/2026
5
5555555
Customer service was excellent all around, each team member went above and beyond to make the loan process as easy and stress free as possible. And took time to explain the complexities of it all
John
Pegram
TN
Date:
7/6/2026
5
5555555
Dottie was wonderful & made it almost stress free!
Becky
Wichita
KS
Date:
7/6/2026
5
5555555
Very communicative and responds in a timely manner
Lucas
Bel Air
MD
Date:
7/6/2026
5
5555555
I like how on time and how quickly he and his team get the work done :). my and my friends love work with him. Great job.
Jawid
Shrewsbury
MA
Date:
7/6/2026
5
5555555
How fast everything was And the communication through out the process
Maria
Chandler
AZ
Date:
7/6/2026
5
5555555
Smooth, ease of process, great communication and instruction.
Nathan
Woodbury
MN
Date:
7/6/2026
5
5555555
As a first time homebuyer, I had a million dumb and not-so-dumb questions. Shelley answered each of them with grace, sincerity and wisdom. She then literally held my hand through a topsy-turvy contract signing. Shelley was the consummate professional in every interaction and we will be recommending her again and again.
Jo
Taylor
TX
Date:
7/6/2026
5
5555555
Communicative and clear
Elayna
Dahlonega
GA
Date:
7/6/2026
5
5555555
From start to finish Crystal was right beside us. We asked her for a 21 day closing and she made it happen. The process was extremely easy, when she asked for something, we got it to immediately. She was available to us anytime day, night and even weekends. It was a pleasure dealing with such a pleasant professional. If you're in the market to purchase, give her and her competent staff a call.
Leslie
Lexington Park
MD
Date:
7/6/2026
5
5555555
Steve and Norianna were both fantastic to work with. They answered any/all question and made things easy to understand for first time homebuyer.
Haden
Section
AL
Date:
7/6/2026
5
5555555
The communication was unmatched! Danny made sure we were well informed throughout the entire process and was always just a call or text away.
Paige
Baytown
TX
Date:
7/6/2026
5
5555555
Everything. But especi Rita
Constance
Davenport
IA
Date:
7/6/2026
5
5555555
How quickly Ollie got to me and his response time to my needs. Also had great connections outside his department that saved me hundreds if not thousands.
Dakota
Lonsdale
MN
Date:
7/6/2026
5
5555555
Very communicative and extremely timely. I always felt like I was being looked out for during each stage of the process.
Gabriel
Opelika
AL
Date:
7/6/2026
5
5555555
Ryan and his team made everything easy
Heaven
Temple
TX
Date:
7/6/2026
5
5555555
ease of online communication, eSign documents and Teams calls v. in office appointments were all helpful and made the timeline to close swift! Thank you for all you and your team did behind the scenes to assist us for our Jun 2026 transaction!
Kris
Mint Hill
NC
Date:
7/6/2026
5
5555555
Zack was super helpful in getting us everything we needed for our new house. He's always available and quick to respond. Will absolutely utilize his services for refinancing and any other future home purchases.
Robert
Silver Spring
MD
Date:
7/6/2026
4
4444444
Thank you for your patience and getting us to the finish line Chris amd Anna
Timothy
Sebring
FL
Date:
7/6/2026
5
5555555
Keith is very helpful and gave us a lot of his time for questions and our concerns.
Eric
Lynnwood
WA
Date:
7/6/2026
5
5555555
Ben is vety very knowledgeable and he answered all of our questions in a timely fashion.
Keana
Chester
VA
Date:
7/6/2026
5
5555555
As a first time buyer, the entire process is intimidating. But you all explained everything incredibly well, answered all of my questions and made it a breeze. Thank you!!
Hannah
Spokane
WA
Date:
7/6/2026
5
5555555
Communication was great & keeping us informed of what was going on during every step of the loan process. Friendly and informative.
Natasha
North Las Vegas
NV
Date:
7/6/2026
5
5555555
Matt has helped me with multiple home purchases. He is always willing to provide his expertise and advice to help me reach my goals. He took my call and gave me assistance over a year ago, even when he wasn't guaranteed to make a profit. The man knows how to form relationships and is a master at playing the long game when it comes to securing long term clients! I'll never use another lender!
Kevin
Oxford
GA
Date:
7/6/2026
5
5555555
Zach got us a great rate and he and his team made the process quick and easy.
Travis
Rogers
AR
Date:
7/6/2026
5
5555555
First Time Buyer, they explained each step as it was happening and made sure I was aware of what each decision meant as I made it.
Adam
Chandler
AZ
Date:
7/6/2026
5
5555555
They were very helpful and pushed the process through quickly
Penny
Mount Pleasant
TN
Date:
7/6/2026
5
5555555
Audrey is truly one of the best lenders I've had the privilege of working with! She is incredibly attentive, communicative, and always willing to help with anything that comes up throughout the transaction. No matter how busy she is, she has a way of making me feel like my clients and I are her top priority. Her professionalism, responsiveness, and genuine care make every transaction smoother and less stressful. I always have complete confidence referring my clients to Audrey because I know they'll be in excellent hands.
April
Amarillo
TX
Date:
7/6/2026
4
4444444
Easy signing experience
Michael
Andover
MN
Date:
7/6/2026
5
5555555
Jane was great to work with. She went over everything with us and was always available to answer questions. She explained all of the documents, emails, and processes in a way that was easy to understand.
Bonnie
Indian Trail
NC
Date:
7/6/2026
5
5555555
The communication and transparency throughout this process was incredible. Not once did I feel I blindsided or confused about anything. Travis and his team were amazing to work with. They made us feel like actually people and not just a number unlike previous companies we've worked with.
Dennis
Birmingham
AL
Date:
7/6/2026
5
5555555
Erin and her team were responsive and timely throughout the process, making everything easy and smooth. If I have any future needs or become aware of others needs, I will refer them.
Tarsha
Hyattsville
MD
Date:
7/6/2026
5
5555555
We appreciate how hard your team faught to get us the loan and the rate we wanted.
Shannon
Lawrence
KS
Date:
7/6/2026
5
5555555
Her team's early and up front communication helped me learn about the process and feel confortable about making decisions
Jacob
Dahlonega
GA
Date:
7/6/2026
5
5555555
Keeping update, and advice
Everardo
Williston
ND
Date:
7/6/2026
5
5555555
If I could give Mike and his team more than 5 stars, I absolutely would! I've known Mike for about 14 years. He helped my ex-husband and me purchase a home years ago, and now, years later, he helped me again, this time as a single mom of two girls. That alone speaks volumes about the kind of person and professional he is. Buying a home on my own was one of the biggest and most emotional decisions of my life. From day one, Mike treated me like family. He wasn't focused on simply closing a transaction, he was genuinely invested in making sure my girls and I found the right home at the right price with the best loan and interest rate possible. Mike, Alex, and the entire team were incredibly knowledgeable, professional, patient, and always, always available whenever I had questions or concerns. This was a long and sometimes challenging process, but they never gave up on me. Instead, they continued to encourage me, guide me, and remind me that the right home would come at the right time. Their honesty, integrity, and genuine care gave me so much peace throughout the journey. I never felt pressured or rushed. I always felt supported, valued, and confident that they had my family's best interests at heart. Words truly cannot express how grateful I am for everything Mike, Alex, and the entire team did for me and my girls. They made me feel like more than a client, they truly cared about my family's future. Thanks to them, we are now in a home that we love, and I will always be thankful for their dedication, kindness, and unwavering support. If you're looking for a lender who genuinely cares about people, not jus paperwork, I wholeheartedly recommend Mike and his team. They are honest, compassionate, incredibly skilled, and simply the best. I will recommend them to anyone looking to buy a home without hesitation. Mike, my girls and I are beyong grateful for everything you did for us.
Olga
Coconut Creek
FL
Date:
7/6/2026
5
5555555
I didnt deal with dan myself. My wife did all commutation, and as her husband, she was extremely pleased with Dan's services it turn made my life a whole lot smoother with this whole process. Highly recommended and very much appreciated.
Juan
Snohomish
WA
Date:
7/6/2026
5
5555555
amazing communication and explained everything to me in a way that was very easy to understand! i felt very supported in the process and knew we had someone advocating for us at every turn.
KATHLEEN
Decatur
AR
Date:
7/6/2026
5
5555555
Andrei and his team were very knowledgable and helpful thoughout the process.
Daniel
Tempe
AZ
Date:
7/6/2026
5
5555555
Very professional, very quick response time. Making the process of buying a house very simple and thorough
Brian
Sioux Falls
SD
Date:
7/6/2026
5
5555555
Valerie's hard work on my behalf
Mark
Kipton
OH
Date:
7/6/2026
5
5555555
Leslie was an essential part of buying my first home, and I'm so grateful for all of her help! As this was my first time through the process, I had a lot of questions - Leslie explained everything thoroughly and provided answers and information to make me feel confident through this entire process. Thank you Leslie!
Julia
Los Angeles
CA
Date:
7/6/2026
5
5555555
Chanel was very good at getting us financing. She was easy to reach and very attentiv.
Jennifer
Clayton
OH
Date:
7/6/2026
5
5555555
Your communication is top notch
Joshua
Monroe
GA
Date:
7/6/2026
5
5555555
Heath was clear and prompt in answering any questions. There were very few though, due to his clear & concise information.
Leslie
Providence
RI
Date:
7/6/2026
5
5555555
Everything was very easy Everyone was very prompt Everyone was very explanatory and patient
Brandi
Bluffton
IN
Date:
7/6/2026
5
5555555
Explanation of how everything works, quick to reply to questions.
Thomas
Fremont
WI
Date:
7/6/2026
5
5555555
Great communication and responsive. Clear instructions.
Fiammetta
Falmouth
MA
Date:
7/6/2026
5
5555555
Being informed and never feeling lost or in the dark
Gregory
Chaffee
MO
Date:
7/6/2026
5
5555555
debbie made the experience great. Have use her services for numourus homes purchased in the past.
Andrew
Minnetonka
MN
Date:
7/6/2026
5
5555555
Everyone was always reachable and kind. Always willing to help find ways to make processes easier
Ryan
Ogden
UT
Date:
7/6/2026
5
5555555
Communicative, thoughtful, clear, and willing to educate.
Jessica
Wheat Ridge
CO
Date:
7/6/2026
5
5555555
speedy work and responses
Victoria
Saint Louis
MO
Date:
7/6/2026
5
5555555
Went over the top to help and was so very supportive and hit his deadline goal with efficiency
Natilee
Spanaway
WA
Date:
7/6/2026
5
5555555
We really appreciated your great service and regular communications through the entire loan process. Mike always responded to our phone calls or emails quickly if we had any questions.
Mary
Akron
OH
Date:
7/6/2026
5
5555555
We missed our first closing date with a big name company lender. Thank you to Diego and his team for making it in time for our second closing date and making this process less stressful.
Rollin
Rockford
IL
Date:
7/6/2026
5
5555555
Quick communication and digestable info, always! I feel like all of my questions were answered.
Lauren
Austin
TX
Date:
7/6/2026
5
5555555
Timeliness and responsiveness.
Sean
Palmdale
CA
Date:
7/6/2026
5
5555555
Communication was great, felt effortless on my part which is what you want when buying your first home! Its stressful enough, glad you guys made it easy getting the loan.
Michael
Waukesha
WI
Date:
7/6/2026
5
5555555
Karl is responsive, explains the process thoroughly, and answers any questions.
Kimberly
Phoenix
AZ
Date:
7/6/2026
5
5555555
All the touch points were great!
Micaiah
Plymouth
MN
Date:
7/6/2026
5
5555555
Dave and his team made the process extremely quick and painless. they were very responsive
Aimee
Chaffee
MO
Date:
7/6/2026
5
5555555
Matt explained things and answered any questions promptly.
Jessica
Kansas City
MO
Date:
7/6/2026
5
5555555
Professional quidance from start to finish. Excellent communications and persistenc.
Michael
Tucson
AZ
Date:
7/6/2026
5
5555555
Communication was quick, responsive, and clear. They were very willing to work with us as our needs changed
Hailee
Sunset
UT
Date:
7/6/2026
5
5555555
Working with Chad at Fairway Mortgage was one of the best parts of our home-buying experience. From start to finish, he was incredibly knowledgeable, responsive, and efficient. No matter when we had a question, Chad answered texts and emails almost immediately and always had the right information for us. He made what could have been a stressful process feel seamless and straightforward. As homebuyers navigating a competitive market, there were plenty of moving parts, but Chad stayed on top of everything and kept us informed every step of the way. His communication, attention to detail, and ability to move quickly gave us confidence throughout the entire process. As we approached settlement and closing, his team at Fairway Mortgage was just as phenomenal—organized, professional, and always willing to help. We couldn’t have asked for a better mortgage experience and would highly recommend Chad and the entire Fairway Mortgage team to anyone looking for a lender.
Brianna
Elizabethtown
PA
Date:
7/6/2026
5
5555555
Very easy to talk to, answers All the questions to the best of his ability .
Bobby
Bangor
MI
Date:
7/6/2026
5
5555555
I provided Mike with an excellent review because he patiently explained each step in detail, ensuring we comprehend everything as 1st time buyers. He offered background about the company & himself. He was consistently accessible to answer any questions we had. He demonstrated both a personable demeanor and knowledge. Thank you Mike.
Mallory
Cottage Grove
WI
Date:
7/6/2026
5
5555555
great communication, prompt replies, knowledgable.
Kate
Southport
NC
Date:
7/6/2026
5
5555555
Max and team were all very knowledgeable, friendly and responsive. They made the process as easy as possible.
Barbara
Inverness
FL
Date:
7/6/2026
5
5555555
Mike and his team were amazing. Mike was always responsive when I reached out to him with questions, and I felt confident throughout the entire process that we were in good hands. Despite the fact that there were some pretty big obstacles, Mike and his team came through and were were able to close before the July 4th weekend on our dream vacation property. Thank you Mike!!
Michael
Johnsville
CA
Date:
7/6/2026
5
5555555
Jennifer was very communicative and explained every step of the way. She always kept us in the loop and the tracker made it easy to follow what we needed to upload
Francine
Pittsburgh
PA
Date:
7/6/2026
5
5555555
Excellent response time and quick work.
Jeremy
Spring Hope
NC
Date:
7/6/2026
5
5555555
Abbey promptly responded to every request/communication I had. She kept everyone on point as we moved towards closing. Kind, hard-working and responsible.
Jay
Winter
WI
Date:
7/6/2026
5
5555555
Cindy's communication was amazing and she constantly went above and beyond.
Austin
Kansas City
MO
Date:
7/6/2026
5
5555555
Daniel is so prompt and hardworking. His communication was clear and timely. We knew he was working with our best interests at heart. I would HIGHLY recommend him to friends/family.
Sara
Reedsburg
WI
Date:
7/6/2026
5
5555555
Tons of communication throughout the process and definitely appreciated that Dan and Amy were looking out for us and making the process easy!!!!
Brooke
Indianapolis
IN
Date:
7/6/2026
5
5555555
Brent was very personable . He took his time and looked out for my best interest . He saw my finances and took Everything into consideration, not you make this much you can afford this! He asked question.
Amanda
Palmetto
FL
Date:
7/6/2026
5
5555555
Communication was great. Always answered all our questions and phone calls
Raul
Liberty Hill
TX
Date:
7/6/2026
5
5555555
Timeliness and communication
Michael
Rosemount
MN
Date:
7/6/2026
5
5555555
Prompt communication and very trasparent
Raja
Portland
OR
Date:
7/6/2026
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
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