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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Staci's responsiveness to all my qustions and her positive energy in all our interactions helped make the entire loan process more enjoyable. Thank you Staci.
Mark
New Palestine
IN
Date:
1/31/2026
5
5555555
Tina and her team did an outstanding job. We had an unusual situation with me client and the sale of their property and with a team effort, we got it done! My clients were so happy!! Tina really is a class act and so intune with her/my clients!!
Megan
Georgetown
TX
Date:
1/31/2026
5
5555555
Chris was veey professional throughout the whole process. He also answered all my questions. This was my first time buying a home and the process wasnt as stressful as I thought it would be.
Michelle Dee
Great Falls
MT
Date:
1/31/2026
5
5555555
Working with Quick Lender was a great experience. My loan officer was professional, transparent, and very efficient. They explained everything clearly, stayed on top of deadlines, and made the process much easier than I expected. I truly appreciated the communication and follow-through. Highly recommend to anyone looking for a reliable lender
Martha Manuela
Desert Hot Springs
CA
Date:
1/31/2026
5
5555555
Derek answered his phone or text anytime . Even on weekends He has a great assistance Shelly.
Dawn
Charleston
SC
Date:
1/31/2026
5
5555555
Kim and team made us feel informed and taken care of. The were easy to work with and responded very quickly, always.
Melanie
Olympia
WA
Date:
1/31/2026
5
5555555
Very Easy process for first time home buyers
Deon Tiberius
Florence
SC
Date:
1/31/2026
5
5555555
We’ve worked with David James at Fairway Home Mortgage multiple times, and he always does a great job. He is extremely communicative, takes the time to walk through every option, and makes the process easy to understand. We highly recommend David and his team.
Jeremy T
Marietta
GA
Date:
1/31/2026
5
5555555
I am a first time home buyer. The entire team was very patient with me. All my questions were answered in a timely manner.
Cullen
Wilson
AR
Date:
1/31/2026
5
5555555
It was a great experience working with Diego because he answered all the questions we had and always replied in a timely manner.
Fernando
Rockford
IL
Date:
1/31/2026
4
4444444
Fast and responsive, I do wish there was better alignment on our financial goals.
Adam W
Aurora
CO
Date:
1/31/2026
5
5555555
Easy and responsive
Cassandra
Mcfarland
WI
Date:
1/31/2026
5
5555555
communication
Lashonda
N Little Rock
AR
Date:
1/31/2026
5
5555555
From day one she has been helpful, transparent about any issues that arise , and gets all of the contracts done in a timely manner. She goes above and beyond helping me get approved for a loan to the closing date. Thank you so much for your expertise! If I ever need anything else I will definitely give Brittney a phone call. I'm truly a happy person.
Tracy
Stone Mtn
GA
Date:
1/31/2026
5
5555555
Chris and Erin truly made this such an easy experience for me. They were patient, answered any questions I had about anything, and truly helped answer my prayers by getting us into our first home!! I walked into this super nervous and unsure of what to think or what I was doing. They made it a breeze! Thank you both so much for everything! You rock!
Jacquelyne Marie
Thomasville
NC
Date:
1/31/2026
5
5555555
The first thing is his knowledge of a complicated service and how Rich and his team always answer fully any questions . I 've done business with others in the past and was always a little confusing. With Rich and his team we knew every step of the way what was happening and we want to Thank the whole team Great job !!!!!!
Glen D
Ravenna
OH
Date:
1/31/2026
5
5555555
Roger and his tem's resposiveness, knowledge and genuine care
Pedro
San Diego
CA
Date:
1/31/2026
5
5555555
Communication was easy, Joe and team were all very responsive to my questions and needs. As a first time homebuyer, he helped make the experience much less stressful than I had anticipate.
David Alan
Atlanta
GA
Date:
1/31/2026
5
5555555
Lori was fantastic, professional and efficient.
Richard J
Big Bend
WI
Date:
1/31/2026
5
5555555
Nathan and the Fairway Now team made this first time home buying experience an absolute breeze and will recommend them over and over again. Nathan asked any and all questions I had. Thank you guys again!
Brayden J
Valley View
PA
Date:
1/31/2026
5
5555555
This is the third time using your services. The one thing that sticks with me throughout the proces, when you tell me something will happe, it turns out to be true. I have confidence that you understand our needs and can find a path to succes. thank you for all your hel.
Conrad
Surprise
AZ
Date:
1/31/2026
5
5555555
Joe and team helped explain the process and were very helpful answering all the questions that came up throughout
Nicole
Brookfield
IL
Date:
1/31/2026
5
5555555
Just everything !! From the moment Byron picked up the thread , he excelled in every way I most certainly could not have made this dream of owning a house come true if it weren't for Byrons excellent services Bravo
Lisa Laurence
Bieber
CA
Date:
1/31/2026
5
5555555
Its finally over
Manson
Monticello
IL
Date:
1/31/2026
5
5555555
Derek always called back and answered all que Good job
Gary
Charleston
SC
Date:
1/31/2026
5
5555555
Friendly , quick response and patie in answeri questions
Asfaw
Kansas City
MO
Date:
1/31/2026
5
5555555
It was great! Thank you!
Chelsea N
Taylorsville
KY
Date:
1/31/2026
5
5555555
They made paperwork easy. Even helped get documents I was having trouble getting. Was there for every question or concern . Great team
Gordan
Terre Haute
IN
Date:
1/31/2026
5
5555555
Extremely communicative and responsive team
Chelsey
Chicago
IL
Date:
1/31/2026
5
5555555
Phil and his team's kindness, clarity, organization, and responsiveness!
Alex D
State College
PA
Date:
1/31/2026
5
5555555
Haven is personable, dependable, always easy to reach, and gets everything done we need. Couldn't appreciate his help more.
Tyler
Laporte
IN
Date:
1/31/2026
5
5555555
Tina is a great team player, communicator and advisor. Love working with her and refer her to clients because I know they will be well taken care off.
Arshi
Allen
TX
Date:
1/31/2026
5
5555555
Efficient, excellent communication, clear outline of steps in process, worked very well with all parties involved in our transaction, timely, patient, explained any questions until we understood clearly, total process a pleasure
Sue Ann M
Scottsdale
AZ
Date:
1/31/2026
5
5555555
Thank you
Michaeleen D
Tonopah
AZ
Date:
1/31/2026
5
5555555
Truly grateful for such an excellent experience. Communication from Matt was clear, questions were always answered promptly, and everything went smoothly. Thank you for a great job!
Johanny D
Land O Lakes
FL
Date:
1/31/2026
4
4444444
Right conversations to tell us everything we need to know
Gurmeet
Indianapolis
IN
Date:
1/31/2026
5
5555555
COMMUNICATION. NOT GIVING UP!
John N
Colorado Springs
CO
Date:
1/31/2026
5
5555555
Tim was extremely professional and efficient, couldn't have had a better experience! He really made a difference!!
David C.
Sarasota
FL
Date:
1/31/2026
5
5555555
Able to get a home loan with no credit score (due to not having current debt) . Clint was very responsive
Christopher
Evansville
IN
Date:
1/31/2026
5
5555555
I felt like the communication was perfect in what was needed as well as the cadence. We were extremely busy so we beeded needed the reminders - but the team was professional in reminders, never felt pushy.
Bradley
Atlanta
GA
Date:
1/31/2026
5
5555555
So effective and moved with great speed
James W
Temecula
CA
Date:
1/31/2026
5
5555555
Great communication,willingness to help and fast and on tim service
ALEKSANDAR
Crestwood
IL
Date:
1/31/2026
5
5555555
Chris Dueffert was amazing to work with. Complex mortage process was very smooth.
Craig W
Vashon
WA
Date:
1/31/2026
5
5555555
From my experienc, just great all around customer service and patienc.
Michael
Upper Marlboro
MD
Date:
1/31/2026
5
5555555
He was very fast and knowledgeable
Taia
Eagle Mountain
UT
Date:
1/31/2026
5
5555555
was over the top to find what any problem was and make sure it was solved even if the problem did not originate with her or Fairway. Jen is over the top when it comes to taking care of their customers.
William A
North Ogden
UT
Date:
1/31/2026
5
5555555
Communiation, thoroughness
Randy Alan
Clearwater
FL
Date:
1/31/2026
5
5555555
Very informative through the process!
Colton G
Logandale
NV
Date:
1/31/2026
5
5555555
We were kept informed through the whole process. Prompt response to our questions.
Carla Lyn
Fitchburg
MA
Date:
1/31/2026
5
5555555
We had a lot of hiccups along the way but Lori was great and got It all handled in time to close.
Marilyn B
Georgetown
DE
Date:
1/31/2026
5
5555555
Love the app and the communications via text
Chelsey R
Salado
TX
Date:
1/31/2026
5
5555555
Tara is an excellent Communicator, the process was seamleas, she made herself available every step of the proces, her work was impeccable and it was an absolute pleasure to work with her. We worked well together especially with us in Maryland and Tara assisted us in procuring property in Wyoming. Tara is a phenomenal person whom we will "Highly Recommend"! This was a pleasant experience.
Robert
Lyman
WY
Date:
1/31/2026
5
5555555
Felt that Walter was very knowledgeable and genuinely cared about our situation
Lance
Vestavia
AL
Date:
1/31/2026
5
5555555
Excellent customer service, available to answer questions, knowledgeable, fast
Vanya
Wendell
NC
Date:
1/31/2026
5
5555555
Excellent responsiveness and custormer service.
Marshall
Beverly
MA
Date:
1/31/2026
5
5555555
The whole process was extremely easy and your staff was great to work with. So prof
John
Boynton Beach
FL
Date:
1/31/2026
5
5555555
Smooth, efficient, profressional service. I have now arranged for mortgages seven different times with seven different mortgage brokers, and this experience qualifies as the most competent process I have ever experienced. Thank you Marshall.
William Henry
Groveland
FL
Date:
1/31/2026
5
5555555
Communication was easy and quick. All my questions were answered . The process was explained thoroughly. And Alli was very pleasant to work with.
Erasmo A
Hobart
IN
Date:
1/31/2026
5
5555555
Easily to deal With
Jeffrey
Winnsboro
TX
Date:
1/31/2026
5
5555555
Communication was always prompt and clear the whole team worked hard to make my experience smooth and stress free
Landon J
Bedford
VA
Date:
1/31/2026
5
5555555
Mandie and her team are the absolute best in the business. They made our entire process possible, which definitely had stressful moments and times when things seemed bleak. We did not though and only because we had the best of the best working for us and helping us and supporting us and our efforts. We bought with my elderly father and that was another layer that added complications but the Mandie team went above and beyond to work with him and is as we navigated the process. Forever grateful to Mandie and Pam and Katie.
Louisa
Broomfield
CO
Date:
1/31/2026
5
5555555
Ease of signing and timely
Mark E
Cheyenne
WY
Date:
1/31/2026
5
5555555
Amazing people
Michael
Covington
GA
Date:
1/31/2026
5
5555555
so easy to work with nick. always responds quickly and and very helpful through the entire process.,
Cydney
Orem
UT
Date:
1/31/2026
5
5555555
Very easy to get in contact with and always answered our questions
Hailey
Sewell
NJ
Date:
1/31/2026
5
5555555
Upfront, transparency
Sanford I
Saint Louis
MO
Date:
1/31/2026
5
5555555
We bought our home 2 years ago , Rich said if he saw the rates coming down he would call us. Those weren't just words, he calles called us on a Saturday morning 2026 and had us locked into a lower interest rate before they went back up on Monday morning. cant say enough about the customer service he has provided!
Lisa M
Ravenna
OH
Date:
1/31/2026
5
5555555
Overall we had excellent customer service. Nick Smith was very responsive and answered our question. He walk us through the lending process and prepared us for the next steps. We are pleased with the whole team, who made the process smooth and seamless. Nick made sure to meet our needs. I would definitely recommend Fairway to family and friends.
Sally Ann
Saint George
UT
Date:
1/31/2026
5
5555555
Super quick and efficient
Stacy-Ann
Decatur
GA
Date:
1/31/2026
5
5555555
It's always a pleasure working with Alisa! From start to finish, I take comfort in knowing my clients are in the best hands! Knowledgeable, efficient & down to earth! I look forward to working together again!
Tiffany
Waelder
TX
Date:
1/31/2026
5
5555555
Great communication - made things easy - personable - smart
Jeanne E
Saint Louis
MO
Date:
1/31/2026
4
4444444
Clear communication and prompt responses
Julia Ann
Vashon
WA
Date:
1/31/2026
5
5555555
Mike was great to work with and answered all of my questions promptly!
Robert Broc
Taylorsville
UT
Date:
1/31/2026
5
5555555
Detailed attention, efficiency, reassurance, handholding, expertise, promptness
Theodore C
Colebrook
CT
Date:
1/31/2026
5
5555555
Soencer Spencer wa amazing responsive and always quick to call back and respond!!
Sheryl
Ladonia
TX
Date:
1/31/2026
5
5555555
All the things
Geoffrey Taylor
Vashon
WA
Date:
1/31/2026
5
5555555
What made it great is the professionalism and courtesy every step of the way, clear explanation with all steps of the process, and the ease from start to finish. Thank you.
Carlington
Port Saint Lucie
FL
Date:
1/31/2026
5
5555555
clear communication
Jennifer
Fort Collins
CO
Date:
1/31/2026
5
5555555
The process I was very straight forward they explained every step of the way and thy had a great line of communication the entire time we worked together.
Madelyn Marie
Aurora
IL
Date:
1/31/2026
5
5555555
Marcy and traci snd Team Were amazing and kept in constant communcistion
Justin
Batavia
OH
Date:
1/31/2026
5
5555555
Tara is so kind and was always available when I had any questions. She is amazing!!
Megan
Evanston
WY
Date:
1/31/2026
5
5555555
Quick , informative , caring
Ethan David
Ingalls
IN
Date:
1/31/2026
5
5555555
Awesome communication and great advice.
Hunter Thornton
Ball Ground
GA
Date:
1/31/2026
5
5555555
The friendly and helpful assistance and knowledge was above and beyond and hands down the best help one could get!
DEVIN C
Prescott
AR
Date:
1/31/2026
5
5555555
We have been going to Jon since we sold our first home in Avon. We have a great relationship based on trust and knowing Jon will do everything for us . He always puts whats best to us first!
Kathleen
Tamworth
NH
Date:
1/31/2026
5
5555555
The first time buying a house is very stressful, but this team truly made the process so much easier. I am amazed at how fast and proficient everyone was during this time.
Hailey M
Crown Point
IN
Date:
1/31/2026
5
5555555
She made sure that all of our needs were taken care of and personally helped us when we had technical issues.
GinaMarie
Pinckard
AL
Date:
1/31/2026
4
4444444
We closed
Val Gene
Lake Ozark
MO
Date:
1/31/2026
5
5555555
the communication Leanne team had great communication and helped us out as much as we can
Zachary A
Elliottsburg
PA
Date:
1/31/2026
5
5555555
His knowledge of getting the loan and the best way to do it was great. He would go over everything about the loan.
David R
Tamworth
NH
Date:
1/31/2026
5
5555555
To start Jen is very kind and caring. She also gets things done very quickly and is efficient. Jen is always accessible and gets all your questions answered. I have used her two times and would use her again and refer others to her.
Patricia
State College
PA
Date:
1/31/2026
5
5555555
25 day closing- thanks !
Ryan
Lebanon
MO
Date:
1/31/2026
5
5555555
friendly, knowledgeable and efficient service. A true professional!
James
Huntley
IL
Date:
1/31/2026
5
5555555
Tracy always got back me she was very quick to respond back. She worked long and hard on my journey and made it happen. I'm very grateful for Tracy.
Lisa
Cloverdale
IN
Date:
1/31/2026
5
5555555
I was always informed of current and next steps and felt included in the entire process from start to finish.
Qiana Devani
Lancaster
PA
Date:
1/31/2026
4
4444444
Earlyon the interface with website software was unnecessarily complicated
William
Atlanta
GA
Date:
1/31/2026
5
5555555
Helpful with Closing process
Tyler Karlson
Leoma
TN
Date:
1/31/2026
5
5555555
Chris took care of everything and followed up when necessary.
Linda
Miami
FL
Date:
1/31/2026
5
5555555
Wonderful and very personable people to work with!
Randall J
Reedsburg
WI
Date:
1/31/2026
5
5555555
Robert made this entire experience so smooth for me. His guidance eased my worries about getting through conditional approval. you can tell he is very experienced and I made sure he was including all the tax information and accurate home estimates being a new build. he even offered additional services to make my move easier but I didn't need them since they utilities are locked into one provider .
Geri
Northlake
TX
Date:
1/31/2026
See More Reviews
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