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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Serving borrowers is our number one priority
Real Homebuyer experiences from recently closed loans
4
4444444
Holly was thorough and complete, updating us weekly on our status.
Jessica
East Berlin
PA
Date:
3/3/2026
5
5555555
Great communication, easy to work with
Lloyd S
Overland Park
KS
Date:
3/3/2026
5
5555555
Dave is absolutely wonderful. We are first time homebuyers and he did a fantastic job breaking down the terms of the loan/ itemized costs and generally walking us through how a mortgage loan works. He was also very quick to respond if we had any questions.
Shannan C
Green Cv Spgs
FL
Date:
3/3/2026
5
5555555
The communication!
Chrislyn
Bauxite
AR
Date:
3/3/2026
5
5555555
Your confidence and organization make the entire process so smooth. Your team us always very responsive and answered any questions or concerns we had. I would recommend your team everyday and look forward to continue to work with you.
Holly
Odenville
AL
Date:
3/3/2026
5
5555555
Hannah was extremely friendly, knowledgeable, and available. I had several in depth questions about various loan programs and grants. She was able to provide answers to all of my questions without applying any pressure or sales tactics and did so in a clear and concise way with speed. I would highly recommend.
Mike
Date:
3/3/2026
4
4444444
AnswerI g questions
Michele
Orfordville
WI
Date:
3/3/2026
5
5555555
Our experience working with Regina on the financing for our second home was excellent. From start to finish, the process was handled professionally and efficiently. What could have felt complicated was made smooth and straightforward thanks to her clear communication and proactive approach. Regina kept us informed every step of the way, promptly answered our questions, and ensured there were no surprises during the process. Their thorough attention to detail and consistent responsiveness gave us complete confidence every step of the way. We truly appreciate the guidance and support and would highly recommend Regina to anyone looking for a knowledgeable and dependable mortgage loan officer.
Amy
Prescott
AZ
Date:
3/3/2026
5
5555555
This is the fourth time I've gone through a home buying process - and I've also attempted a refinance a couple of times. Kelly's team was the first one that ever seemed to care about us on a personal level. There was a lot of uncertainty since the seller and the VA sometimes took a long time to communicate with us. But Parker & Kelly were able to keep our worries at bay and ultimately get us to the finish line. INCREDIBLE experience working with this team. There was even a moment last minute - two days before closing - where the VA decided to require a well water test. We didn't have any resources, but one of Kelly's team members, Chrisann, called around and found a company that could complete the test same day. This saved the whole deal. The cherry on top was that Kelly herself showed up to our closing appointment - something I've never seen before in previous transactions. Thank you so much Kelly & team!
Christopher
Magnolia
TX
Date:
3/3/2026
5
5555555
Great communication, going above and beyond to make everything as seamless as possible, and always being available to answer questions.
Ethan
Wasilla
AK
Date:
3/3/2026
5
5555555
Jillian made sure we were in the best position possible at all times. She is always open and straight forward in everything she does
Tucker Owen
Chesnee
SC
Date:
3/3/2026
5
5555555
Kevin is very personable!
Melissa Lynn
Pasadena
MD
Date:
3/3/2026
5
5555555
I had a really great experience working with my loan officer. He took the time to call me personally and truly listen to what I was needing from the loan. I never felt rushed or pushed into something that didn’t fit. Instead, he made a real effort to understand my goals and structure the loan in a way that met all of my needs. It felt like he cared about getting it right, not just getting it done. I really appreciated the communication, attention to detail, and the way he made the process feel smooth and supported. I would absolutely recommend him to anyone looking for someone who genuinely has their best interests in mind.
Debra
Belton
MO
Date:
3/3/2026
5
5555555
Candice was amazing! She handled everything perfectly with a quick deadline. The process was quick and simple.
Rachel
Date:
3/3/2026
5
5555555
smooth proceses
Mehmet
State College
PA
Date:
3/3/2026
5
5555555
Katie is absolutely amazing and I mean that with absolute sincerity. Ever since I met her, I have used her for every mortgage I have obtained. Katie. makes the experience completely seamless and is very responsive, but most importantly, I trust her completely. Katie you are the absolute best there is!!!!
Joseph Vito
Cedar Park
TX
Date:
3/3/2026
4
4444444
Everything got done when scheduled.
Thomas
Sioux Falls
SD
Date:
3/3/2026
5
5555555
Mike was a pleasure to work with. He is highly knowledgeable and professional, and he provided an excellent in-person experience. I truly appreciated his expertise and would highly recommend him to others.
Pramit
Fort Lauderdale
FL
Date:
3/3/2026
4
4444444
Everything got done when scheduled.
Melody
Sioux Falls
SD
Date:
3/3/2026
5
5555555
Team is very professional, responsive, patient, and incredibly helpful!
Nisha
Edison
NJ
Date:
3/3/2026
5
5555555
Tracey was very thorough and did a great job explaining to us the process and breaking down the documents. She made it so easy to complete each step. Would answer any question while making us feel comfortable and welcome to ask anything. She was quick every step of the way and always answered our calls/emails/texts. Very professional and so kind at the same time. We will definitely be recommending Tracey to our friends and family in the future. She also gifted us a cutting board with our names on it as well as a personalized bottle of wine with a picture of our new home on it! Incredibly pleased with the simplicity of the process and amazing guidance we received. Thank you Tracey!!
James
Kansas City
MO
Date:
3/3/2026
5
5555555
Communication
Claudia
Eagle Pass
TX
Date:
3/3/2026
5
5555555
Very thorough and professional.
Cody J
Reelsville
IN
Date:
3/3/2026
5
5555555
All of the behind the scenes work
Travis
Pueblo
CO
Date:
3/3/2026
4
4444444
It was not a big deal about getting my loan and it wasn't a big hassle
Billy
Trenton
GA
Date:
3/3/2026
5
5555555
Forrest met me at my bank in Norwood to help me take care of some paperwork, that was such a relief for me. he helped me through all the technical stuff that I am not very good at. I couldn't have done it without him. Thank you so much.
Dean
Gaylord
MN
Date:
3/3/2026
5
5555555
Thank you, Aaron!
Adam
Chicago
IL
Date:
3/3/2026
5
5555555
Your team was amazing to work with and made the process very easy.
Cody
Hartford
WI
Date:
3/3/2026
5
5555555
Erick was great to work with! He was recommended by a family member and really did an amazing job guiding us through the entire process. As first time home buyers there is a lot of fear and anxiety when making such a large purchase but Erick went above and beyond making sure we felt comfortable and really educated us on the process. He always made the time to call and explain and we never felt rushed or that we asked dumb questions. We are so glad we worked with Erick and the whole team at Fairway.
ilemayri
Waukesha
WI
Date:
3/3/2026
5
5555555
Always enjoy working with you. You always answer promply and efficiently. Thanks for all you do!
Sharon
Coldwater
MS
Date:
3/3/2026
5
5555555
She made our first time buying process so easy and helped us quickly when we did not understand somebting!
Kyleigh RiAnne
Chesnee
SC
Date:
3/3/2026
5
5555555
Jeff reached out to me during evenings to ask questions on paperwork or to notify us that he found a better option for our mortage. I felt like "Wow, Jeff reached out during his free time, are we that special?" But I was told that Jeff treats all customers like that becasue he is the best. Home buying is a fast process and we had just three weeks to do everything, but Jeff answerd my silly questions and took the time to make sure we understood everything. I would love to work with Jeff again, but he helped us buy our dream home and hopefully we don't need a mortgage for a long time. I will certainly look forward to refinancing instead.
Peter
Wauwatosa
WI
Date:
3/3/2026
4
4444444
I RECEIVED MY NEW HOME...
Judy Aundrey
Rosenberg
TX
Date:
3/3/2026
5
5555555
Brad knows how to get it done as painless as possible due to his extensive industry knowledge.
Stanley Lucas
Kernersville
NC
Date:
3/3/2026
5
5555555
The whole process from beginning to the end was great , i was able to reach out and get help when I needed it and Jeff was very patient with me when it came to explaining the numbers and breaking down costs
Brian
Las Vegas
NV
Date:
3/3/2026
5
5555555
Colton answers the phone when he is called .
Thomas Joseph
Millen
GA
Date:
3/3/2026
5
5555555
I felt confident and informed throughout the entire process thanks to Katrina’s guidance. She made what could have been overwhelming feel simple and manageable. Her honesty and transparency gave me complete trust in the process. Thank you for making this experience seamless and positive!
Donika J
Tucson
AZ
Date:
3/3/2026
5
5555555
Everything went
Jake C
Colorado Springs
CO
Date:
3/3/2026
5
5555555
Haley was so personable and had a completely open line of communication when it came to anything we needed. We will be recommending her to everyone!
Olivia
Las Vegas
NV
Date:
3/3/2026
5
5555555
Randy was supper patient and supportive to throughout the entire process, he answered all of our questions and made sure the process was running smoothly
Isabel
Houston
TX
Date:
3/3/2026
5
5555555
Our experience was truly great because of Meggan O’Connell. She worked incredibly hard to make everything possible for us and was reliable, knowledgeable, and professional every step of the way. Her quick responses and clear communication made the entire process smooth and far less stressful. We are so grateful for her dedication!!
Anna
North Andover
MA
Date:
3/3/2026
5
5555555
Did everything that could have possibly be done and help with anything we needed. Answered any and all questions we had.
Josh
Russellville
AR
Date:
3/3/2026
5
5555555
Paulina was absolutely amazing throughout the entire process. She was professional, responsive, and always available to answer my questions. Everything went smoothly and stress free. I truly appreciate her support and highly recommend her!
PATRYCJA I
Lemont
IL
Date:
3/3/2026
5
5555555
Nathan walked me through all the if ands and buts assuring me of our decision . He was very professional and took time out of his own personal life to help us out! We appreciate him very much! Thank you Nathan
Hunter Jackson
Little Rock
AR
Date:
3/3/2026
5
5555555
overall great experience!
Michelle
Cheyenne
WY
Date:
3/3/2026
5
5555555
Everyone we worked with was super helpful all around! They made the process very smooth and easy! we definitely couldn't have figured it out on our own
AUTUMN N
Wister
OK
Date:
3/3/2026
5
5555555
Dottie was great from start to finish! Amazing communication and made everything easy!
John W
Bel Aire
KS
Date:
3/3/2026
5
5555555
Good communication and great guiding in inderstanding terms and numbers.
Fanny
Buffalo
MN
Date:
3/3/2026
5
5555555
There is a reason why I continue to consult with Dusty. Very thorough and supportive. Always takes the time to explain everything and get the best options for your loan.
Orianna D
Wentzville
MO
Date:
3/3/2026
5
5555555
Quality communication and information provided
Enrique
San Antonio
TX
Date:
3/3/2026
5
5555555
My experience working with Ken and his team was excellent. Their professionalism and quality of work made me feel confident and well supported throughout the entire process. Thank you.
Angel F
Alpharetta
GA
Date:
3/3/2026
5
5555555
Everything was handled very quickly and the team made the whole process very easy for us
Arturo
Houston
TX
Date:
3/3/2026
5
5555555
Tim is the best. Quick,efficient, friendly and get the job done.
Jun
Glendale
AZ
Date:
3/3/2026
5
5555555
We had a great experience working with our mortgage company throughout the home buying process. From start to finish, they were professional, responsive, and very patient in answering all of our questions. The communication was clear, and we always felt informed about what was happening next.
Calynn
Watertown
WI
Date:
3/3/2026
5
5555555
Great communication, really went the extra mile. We're not the easiest customers and he really handled everything
Dane M
Apache Junction
AZ
Date:
3/3/2026
5
5555555
Matt and his staff are incredible to work with. They are friendly, knowledgeable, and expedient with the process. It has been easy for us to work around our schedules.
Rebecca
Mason City
IA
Date:
3/3/2026
5
5555555
Patience and clear communication throughout the process
Dianna M
Fruita
CO
Date:
3/3/2026
5
5555555
Oh you already know!
Matthew Jamison
Denver
CO
Date:
3/3/2026
5
5555555
Responsive. Concise. Fair. Great and easy to use website and app. It was a great experience working with you guys, probably couldn't have gone smoother. Thanks again.
Robert
Avon
MN
Date:
3/3/2026
5
5555555
We've used Mike since the purchse of our first home and will continue to do so in the future. He ensures all questions are answered and provides a smooth and stress free process
Cara Elizabeth
Louisa
VA
Date:
3/3/2026
5
5555555
The timing was awesome and the customer service was outstanding Tim's team is the best I would recommend everyone if I
Michael A
Independence
MO
Date:
3/3/2026
5
5555555
Great communication through the process.
Rosy Lee
San Benito
TX
Date:
3/3/2026
5
5555555
The application and document-uploading process were completed online and were easy to use. Greg and Christine were helpful and responsive to all of my requests. They offered competitive rates and fair closing costs. Overall, my experience was excellent.
Binh
Roanoke
TX
Date:
3/3/2026
5
5555555
Michael was communicative and pleasant to speak with throughout the loan process! He readily made him self available, answering questions I had and providing weekly updates. We were able to close smoothy only a very short close date.
Anthony
Lakeland
FL
Date:
3/3/2026
5
5555555
I wanted to take a moment to share our experience working with Andrew during our recent refinance. I can confidently say he was exceptional throughout the entire process. Our previous lender made the refinance process feel confusing and uncomfortable, but Andrew completely turned that around for us. He was incredibly helpful, patient, and knowledgeable from start to finish. He went above and beyond to make sure we fully understood every step, taking the time to walk us through all the numbers in detail and answer all of our questions. Because of Andrew’s outstanding service, we chose Fairway over other lenders we were considering. His professionalism, transparency, and dedication made what could have been a stressful experience feel smooth and even enjoyable. We truly appreciate all of his hard work and would highly recommend him to anyone looking for a great lending experience.
Allyson
Overland Park
KS
Date:
3/3/2026
5
5555555
Great communication
Debra
Decatur
TX
Date:
3/3/2026
5
5555555
We had a great experience because the whole home-buying process was smooth and stress-free. Everything was explained clearly, and we felt supported every step of the way. Buying a home can be stressful, but our experience was great because the team was professional, responsive, and very helpful. They answered all our questions and made the entire process smooth and easy to understand.
Maryna
Camp Hill
PA
Date:
3/3/2026
5
5555555
Great experience working with Chris! The loan process was smooth, clear, and well organized. Communication was excellent, and everything was completed on time. Highly recommend!
Ievgen
Camp Hill
PA
Date:
3/3/2026
5
5555555
Very understanding and never made me feel Like i couldn't achieve my dream of home ownership
Colin
Stewart
MN
Date:
3/3/2026
5
5555555
easy overall experience
Mario Alberto
Brownsville
TX
Date:
3/3/2026
5
5555555
Sand Hill and Staff were prompt, informative, and professional!. They made my total experience painless! and enjoyable. Sandy and staff are very professional, and I look forward to working again with Sand Hill and her staff soon!
Earl Leon
Lawrenceville
GA
Date:
3/3/2026
5
5555555
Electronic docs. Easy to sign. but when I had a question or problem, Lori got right back to me.
HAROLD D
Spokane
WA
Date:
3/3/2026
5
5555555
What made our experience truly great was the level of dedication, responsiveness, and genuine care we received throughout the entire process. Jim was incredibly knowledgeable about the market, always proactive, and consistently kept us informed every step of the way.
Sameel
Brookfield
CT
Date:
3/3/2026
5
5555555
Great communication. thorough explanations of everything. A great team to work with.
Cole
Byron
MN
Date:
3/3/2026
5
5555555
Dans communication and patience was exceptional. Couldnt Couldn't be happier with the process
Austin
Valparaiso
IN
Date:
3/3/2026
5
5555555
As a 1st time homebuyer, I was nervous and full of questions. Braden was so patient and more helpful than I could have ever imagined! He went above and beyond!
Julie
Orange
TX
Date:
3/3/2026
5
5555555
The timely responses and detailed guidance throughout the whole process made everything very easy to understand and follow along with.
Christian
Scottsdale
AZ
Date:
3/3/2026
5
5555555
Mike and Joe did a great job breaking things down into easily understandable concepts for us as new home buyers. You all were in pretty constant communication so we never felt abandoned or anything like that. You all were very respnosive any time we reached out with questions and turned around the very quick closing.
Kurt P
Madison
WI
Date:
3/3/2026
5
5555555
Tanja and Kevin are fantastic!!!
Joseph M
Gatesville
TX
Date:
3/3/2026
5
5555555
There was nothing but energy coming from Jenn Always on top of whatever issues needed handled. Never promised guaranteed results but always encouraged a good outcome. My loan process definitely traveled through every hoop imaginable in getting to the final step. She never let me give up and because of her I will recommend Fairway to everyone. They all work together like a well oiled machine. The answer to the prayers of anyone refinacing or buying a home.
Stefanie
Phoenix
AZ
Date:
3/3/2026
5
5555555
She delivered what we wanted. She worked to get us into the house we wanted at the best rate she could lock in. She leveraged her relationship with the builder to push out the closing date a couple of weeks which really helped us out.
Michael
Port Matilda
PA
Date:
3/3/2026
5
5555555
This is my second loan process with Braden. Braden, as always communicated clearly and we never had any issues with what was the next step and honestly his ability to explain the process in a way that anyone can understand is amazing!
James
Robinson
TX
Date:
3/3/2026
5
5555555
Chris was dedicated and available throughout the process. He made it easy and we never felt in the dark. We are grateful for his expertise and dedication.
Robbie Wayne
Lancaster
SC
Date:
3/3/2026
5
5555555
Bill is an excellent communicator and really makes you feel like you matter. Very good at availability and never hesitates to Address any concerns or questions. He provided personalized service without making you feel like just a number. Bill and Chelsea are both fantastic!
Melinda
White City
OR
Date:
3/3/2026
5
5555555
The entire Bragaw team was amazing! Fast and efficient!
Kimberly Lorraine
Chantilly
VA
Date:
3/3/2026
5
5555555
As first-time homebuyers, Crystal made the entire process so much easier. She was always available to help with questions, offering expert advice, and going above and beyond to lower our home costs as much as possible. Crystal made sure to target the best monthly payment for us, but she can adjust her approach depending on the strategy needed for a home purchase (long term home vs. short term, etc.). She is very friendly and we felt very confident going with Crystal and 100% recommend her for anyone purchasing a home, refinancing, etc.
Justin Erich
Boise
ID
Date:
3/3/2026
5
5555555
The team was very responsive and very knowlegeable. I decided to work with Joanna and the team again because they were honest and cared about me as a customer.
Bogdan Florin
Van Buren Township
MI
Date:
3/3/2026
5
5555555
How clear and effective they wer. not to mention how wonderful the staff is.
Eva
Milwaukee
WI
Date:
3/3/2026
5
5555555
Great communication and easy to get info to
Gary
Waterloo
IL
Date:
3/3/2026
5
5555555
Ease and no judgement.
Mary C
Topeka
KS
Date:
3/3/2026
5
5555555
Bill made it great! He explained the process to us in a way that made everything very easy to understand. Bill and his team answered all of our questions throughout the process and never left us guessing. We couldn't have asked for a better experience than the one we experienced, an A++ white glove service!
Christopher
Dallas
OR
Date:
3/3/2026
5
5555555
Jesse was highly responsive and transparent about the whole process as well as realistic about delays and ETAs which I appreciated. Additionaly, his years of experience was evident in the practical advice he gave us throughout the process and it was great to work with someone who knew the process inside out. Thank you again!!
Christine Hyojung
Suwanee
GA
Date:
3/3/2026
5
5555555
It was easy to do, great comuniation. The amount of paperwork done on line was fantastic.
Ronald John
Tucson
AZ
Date:
3/3/2026
5
5555555
Uploading was easy. Everyone was pleasant, helpful and kept thing s moving.
John W
Fayetteville
GA
Date:
3/3/2026
5
5555555
Quick responses & ease to any concerns
Brianna
Biwabik
MN
Date:
3/3/2026
5
5555555
Prompt responses to questions, treated us like family, and walked through the whole process like amazing mentors!!!
Abigail
Tucson
AZ
Date:
3/3/2026
5
5555555
Phil is so personal, helpful and efficient. He is great at his job, and he made this a GREAT experience for us. Highly recommen.
Paula N
Independence
MO
Date:
3/3/2026
5
5555555
From the day I found a house a realtor from company was assigned to me and he executed my loan approval right away . We went to view the property right away and everything after that was as smooth for me as it could get .my offer was executed any issues i ran into was handled right away .i dont remember any hassle .. my experience was top tier and all my paperwork was clear and explained thorouglly .i was front and center and so was my team they all communicated well with me and for a first time home buyer doing every thing .on my own it was the best expericence . I have worked with other realtors in the past that i would give 0/10 but I would give fairway 10/10. Thank you for my dream home and such a smooth experience .
Collisha
Lakeland
FL
Date:
3/3/2026
5
5555555
Communication was made extremely easy with Kelly being able to break items down to an easy to understand level. She was also extremely quick to respond and would often reach out to ask if there were any questions about the process.
Seth
Greenfield
IN
Date:
3/3/2026
5
5555555
Great communication and went the extra mile
Cooper
Bauxite
AR
Date:
3/3/2026
See More Reviews
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