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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Serving borrowers is our number one priority
Real Homebuyer experiences from recently closed loans
5
5555555
Communication Professionalism Transparency Customer service
Justin
Cleburne
TX
Date:
5/31/2026
5
5555555
Teresa worked so hard to make everything perfect. Much appreciated!
Joanna
Ocean Springs
MS
Date:
5/31/2026
5
5555555
so professional and helped us out every step of the way! We really appreciated all your hard work and your team's hardwork.
Marianne
Barnegat
NJ
Date:
5/31/2026
5
5555555
It was great everything stressful Brian took care of it it found a solution to the problem ! I wouldn't have been able to close this property if I had anybody else ! Brian is the man & will keep in touch he knows his job & does an exceptiomal job at it ! Would & will be recommending him to family & friends !
Lindomar
Kansas City
KS
Date:
5/31/2026
5
5555555
Everyone we worked with was nice and got everything together so quickly
Shannon
Spring
TX
Date:
5/31/2026
5
5555555
Friction free transactions And Scotts communication on keeping up up to date
Michael
Hoover
AL
Date:
5/31/2026
5
5555555
Was waaaay easier than I thought it would be
Peter
Wantagh
NY
Date:
5/31/2026
5
5555555
Travis was on top of everything and very cordial., He was defintely someone i would want to work with in the future.. eg he will be doing my next purchase.
John
Glendale
AZ
Date:
5/31/2026
5
5555555
Drew was an absolute rockstar through the whole home loan process. He explained everything clearly, responded fast, and made a stressful process feel easy. Couldn’t have asked for a better loan officer - highly recommend Drew to anyone buying a home.
Cory
Feeding Hills
MA
Date:
5/31/2026
5
5555555
Super professional super informative super helpful
Stephen
Texarkana
AR
Date:
5/31/2026
5
5555555
Julie is the MVP of our buying experience as she broke it down and educated us in the process. she communicated very well and followed up which was key as life happens and got us back on track. Truly a great stress free experience.
Jovan
Lacey
WA
Date:
5/31/2026
5
5555555
The kindness of this company. They are through and one time and they kept everything on track and informed me of my options, any changes . Great time to work with.
Kimberly
Indianapolis
IN
Date:
5/31/2026
5
5555555
Chelsea was extremely diligent, explained things clearly and was very clear in her communication. She really went to bat for us.
Jill
Rome
GA
Date:
5/31/2026
5
5555555
Dave is the best in the biz!!
Michael
Duxbury
MA
Date:
5/31/2026
5
5555555
Amey did great this was a long distance transaction she's in Michigan I'm in Oregon City Oregon everything was done by phone or video she has done exceptional work and communication with everyone
Stephen
Oregon City
OR
Date:
5/31/2026
5
5555555
Organized and simplified tasks wuth reminders
Annabel
Jamestown
ND
Date:
5/31/2026
5
5555555
Communication and patience
Nicolette
Lafayette
CO
Date:
5/31/2026
5
5555555
Communication with Don and team. Great update emails. Working with Don was super easy and his character and work was fantastic!
Jordan
Lafayette
CO
Date:
5/31/2026
5
5555555
Rich and his team were so attentive to detail, and ever so patient, encouraging and kind as I navigated these (for me) uncharted waters - purchasing a home from afar!
Karen
Tampa
FL
Date:
5/31/2026
5
5555555
Roman is absolutely amazing!! He answered all of our questions and kept us updated the entire time! Will Always recommend Roman!
Nicolas
Tucson
AZ
Date:
5/31/2026
5
5555555
Terry made this whole process incredible. I initially attempted to do work with a few other lenders and it was stressful. As soon as I talked with Terry and his team he explained everything in great detail, answered any questions and calls whenever I sent them over and was overall a great experience. He explained the differences in loan types, what would be best for me in his opinion. Shawna was also incredible and was a great help during this process
Timothy
Omaha
NE
Date:
5/31/2026
5
5555555
Got me a good interest rate and worked to give me the best loan possible
Andrew
Fairlawn
OH
Date:
5/31/2026
5
5555555
Very easy experience from start to finish. Everyone I interacted with had a positive attitude and was very helpful.
Karla
Acworth
GA
Date:
5/31/2026
5
5555555
Good communication. Eric and Cassie made it easy to work with them.
Wesley
Omaha
NE
Date:
5/31/2026
5
5555555
Spencer was patient with us for the past few years until we were able to get things where we needed to. He was extremely knowledgeable and helpful with the entire process and we would not be where we are without his assistance.
Ricardo
New Braunfels
TX
Date:
5/31/2026
5
5555555
Jenni was great with Communications and timely responses!
Kendra
Castle Rock
WA
Date:
5/31/2026
5
5555555
Vinh is very efficient, thorough, and great at keeping us informed. He is very knowledgeable and helpful with any questions. We had a great experience with Vinh!
Sabrena
Fayette
MO
Date:
5/31/2026
5
5555555
The fact that you made sure all my questions and concerns were taken care of and that you actually care
Noah
Larue
TX
Date:
5/31/2026
5
5555555
I loved the constant communication and how Denee was already ready and willing to answer every question I had. Thank you for also being so supportive during a big step in my life.
Lakeshmi
Monroe
LA
Date:
5/31/2026
5
5555555
and his staff made this a seamless process
Mike
Roswell
GA
Date:
5/31/2026
5
5555555
It was the easiest mortgage process and closing I have been through. It was fast and easy. Shea did a great job talking me through some things Even before we got the loan process going. I will definitely use him Again.
Michael
Griffin
GA
Date:
5/31/2026
5
5555555
Dawn's knowledge and experience made the process seamless. I wouldn't use anyone else!
Jorge
Houston
TX
Date:
5/31/2026
5
5555555
Rachel Harrelson and her team at Fairway Independent Mortgage were outstanding throughout the entire home buying process. From the very beginning, they were responsive, knowledgeable, and always willing to take the time to answer questions and explain each step along the way. Their communication was excellent, and they made what can often be a stressful process feel smooth and manageable. What stood out most was their genuine care for my clients and their commitment to getting them to the closing table. Rachel and her team were proactive, professional, and a pleasure to work with. I would confidently recommend them to anyone looking for a lender who truly puts their clients first.
Robert
Corpus Christi
TX
Date:
5/31/2026
5
5555555
Nicole was very easy to work with. She answered questions quickly, helped find resolutions to issues and made sure to keep us on track. She followed up without being pushy and ensured everything went well.
Linda
Cumming
GA
Date:
5/31/2026
5
5555555
very smooth process you guys stayed on top of everything
Gene
Baltimore
MD
Date:
5/31/2026
5
5555555
The underwriting team asked for a lot of information which ended up being a long drawn out back & forth proces.
Kwabena
Fort Collins
CO
Date:
5/31/2026
5
5555555
Very responsive and efficient. In adddition, very friendly
Michael
Saint Paul
MN
Date:
5/31/2026
5
5555555
Sharon was very responsive and explained all the steps in the process along the way.
Kevin
Spanish Fort
Alabama
Date:
5/31/2026
5
5555555
The communication and efficiency were beyond expectations.
Elvis
Lindenhurst
NY
Date:
5/31/2026
5
5555555
Teresa was a delight to deal with. Always felt she was on my team.
Paul
Ocean Springs
MS
Date:
5/31/2026
5
5555555
Lots of communication throughout the process.
Cameron
Spring
TX
Date:
5/31/2026
5
5555555
Great communication and timeliness of everything.
Lindsey
Brunswick
OH
Date:
5/31/2026
5
5555555
Laura was an excellent help all throughout the process. She was very accessible if ever I had questions, as this was the first time I had ever applied for a loan of this nature. She is super friendly and cares about her clients. Excellent experience all around.
Jacob
Midland
NC
Date:
5/31/2026
5
5555555
Josh was there every step of the way to walk us through any questions we had. He made the process of buying a home a breeze!
Melissa
Meridian
ID
Date:
5/31/2026
5
5555555
The exceptional communication from everyone involved with the process.
Anna
Canton
TX
Date:
5/31/2026
5
5555555
It was a frustrating process and Francisco eased the frustration and explained why things happened the way they did .
James
Lincoln
NE
Date:
5/31/2026
5
5555555
Great communication, friendly and knowledgeable staff.
Megan
Westampton
NJ
Date:
5/31/2026
5
5555555
Communication
Angela
Wilkesboro
NC
Date:
5/31/2026
5
5555555
Troy Pudney Thank you so much for your guidance with my mortgage. You made the complex process incredibly easy to understand, and your prompt communication completely eliminated the stress I was expecting
Erick
Spokane
WA
Date:
5/31/2026
5
5555555
Debbie is very honest, kind, and transparent.
Dylan
King City
MO
Date:
5/31/2026
5
5555555
Simple, fast and quick process
Kenneth
Waleska
GA
Date:
5/31/2026
5
5555555
Everything was clearly explained and it all went so smoothly.
Jenny
Longview
TX
Date:
5/31/2026
5
5555555
I first worked with Mark when purchasing my home five years ago, and it was a breeze. My fiancé and I recently worked with him again for our first home together, and it was just as smooth sailing as it was last time for me. As an OHFA lender, he helped us take advantage of the Heroes Program by connecting us with the right people, making the process seamless, and provided us with the best numbers that were available to us . Mark and his team were knowledgeable, responsive, and always available to answer our questions. We truly appreciated their exceptional service and would highly recommend them to anyone looking for a lender.
Kaitlyn
Findlay
OH
Date:
5/31/2026
5
5555555
Mark blew us away with how available he was ready to help purchase our home. From the very beginning of just inquiring and asking questions , he was prompt on responding to our emails and texts. He gave us all the information we would need to go get the best rate and the best possible scenarios to get to conventional financing. He worked hard to get us to our closing date and made this process go as smoothly as possible.
Maricelly
Kenosha
WI
Date:
5/31/2026
5
5555555
Really clear communication, speedy responses, and patience with me when I was the holdup :)
Meghan
Minneapolis
MN
Date:
5/31/2026
5
5555555
Well done. Thanks again!
Anthony
Upland
CA
Date:
5/31/2026
5
5555555
We had a great experience working with Monica and her team. They were responsive, helpful, and made sure we understood everything throughout the process. Buying a home can be overwhelming, but they made it feel much less stressful. We really appreciated how hard they worked to get us to the finish line and would definitely recommend them to family and friends.
Brandy
Yantis
TX
Date:
5/31/2026
5
5555555
The team worked together and stayed in touch to get what we needed
Michelle
Princeton
NC
Date:
5/31/2026
5
5555555
you All made it work
Rachel
Millersville
MD
Date:
5/31/2026
5
5555555
We bugged Aaron a lot and he always answered and was always happy to help answer any questions or calm us down when we were anxious. Even if we texted him at 7am on a Saturday.
Robert
Aurora
CO
Date:
5/31/2026
5
5555555
You guys were on top of it all the time . anytime I had a question I could call you guys and I would always get a answer it was amazing thank you guys so much !!!
Blake
Mount Vernon
OH
Date:
5/31/2026
4
4444444
Great communication
Robert
North Canton
OH
Date:
5/31/2026
5
5555555
My loan officer was outstanding throughout the entire process. She was incredibly responsive, always answering my calls and emails promptly with clear explanations. She made what could have been a stressful experience feel smooth and straightforward by patiently walking me through every step, offering helpful options, and keeping me updated regularly. Her professionalism, knowledge, and genuine care made all the difference. I would highly recommend her to anyone looking for a home loan.
Joseph
Spring
TX
Date:
5/31/2026
5
5555555
Very knowledgeable people and very friendly and hardworking people enjoyed the experience
Charles
Canton
TX
Date:
5/31/2026
5
5555555
Easy, fast and informative. Jacob is very good at what he does
JoseeMae
Commerce
GA
Date:
5/31/2026
5
5555555
The team here at Fairway, is beyond fair to work with . They are fantastic! They need to change the name from fairway to fantastic way!
Kurt
Price
UT
Date:
5/31/2026
5
5555555
David was great to work with throughout this process. He kept us updated throughout the whole process.
Charles
Waleska
GA
Date:
5/31/2026
5
5555555
Awesome staff , great communication , professional and knowledgeable. My experience was absolutely amazing.
Richard
Barnegat
NJ
Date:
5/31/2026
5
5555555
Kevin was always accessible for us when we had questions or concerns. He worked with us to get the best possible mortgage program, and made sure we were comfortable every step of the way. The entire process, from start to finish, was so smooth and easy to navigate. We never felt overwhelmed or confused, but if we had questions, Kevin was always great to respond and explain. This entire process was such a pleasant experience. If I have friends or family looking to buy or sell property in the future, I am absolutely referring them to Kevin.
Jonna
Covington
GA
Date:
5/31/2026
5
5555555
Fast communication Very helpful with questions
Elisabeth
Maryville
TN
Date:
5/31/2026
5
5555555
It was a great experience
Tamara
Prior Lake
MN
Date:
5/31/2026
5
5555555
Vicky was professional and kind. She helped us close on our home with incredible speed!
Elizabeth
Lancaster
PA
Date:
5/31/2026
5
5555555
Kim & her team worked quickly & efficiency to pick up the slack from a previous team we had been working with. Couldn't be happier!
Miranda
Jacksonville
FL
Date:
5/31/2026
5
5555555
Lou was always so quick to answer my calls and texts. Very insightful and extremly helpful to me as a first time home buyer.
Alexander
Atlanta
GA
Date:
5/31/2026
5
5555555
Tammy went above and beyond for a first time home buyer. She answered all questions asked and helped when we had no idea what to do.
Andrew
Milan
TN
Date:
5/31/2026
5
5555555
Mr. Barry has been proactively working on to get my first housing loan.
Kristine
Silver Spring
MD
Date:
5/31/2026
5
5555555
Chris was the consummate professional in helping me secure my mortgage No question was ever too elementary to ask of him during our interactions and he was always articulate and resourceful in explaining the particulars He always kept me informed of where we were in the process and what items needed to be squared away to assure meeting the closing deadline
Michael
Whitefish Bay
WI
Date:
5/31/2026
5
5555555
Communication was good and we felt we could trust you and the process . Thank you and Josh and your team.
Susan
Morris
AL
Date:
5/31/2026
5
5555555
Dean and his team provided excellent, professional and courteous service. They were able to move the loan through a quick closing and always provided documation in a timely manner. Dean was always available to answer my many questions and help guide me through the process. The whole staff were super to work with from beginning to end.
Annette
Ladson
SC
Date:
5/31/2026
5
5555555
Carrie was heaven sent! During our initial interactions, Carrie provided us with a real, no-none sense assessment of what was achievable based on our situation. She continued to provide information and timelines to us regularly, and she always maintained a constructive tenure with us as novices throughout this experience. When we found ourselves confused or when we encountered hurdles from other key components of this process, Carrie always was a shoulder to lean on, while also collaborating with us to develop contingency plans for circumstances that could have potentially derailed our objectives in this process. Once we reached the finish line and officially closed, Carrie continued to provide guidance to us on key next steps after a home purchase, and she continues to make herself available for our occasional questions or concerns, however mundane. We genuinely believe that Carrie was key to making our dream a reality, and we eagerly recommend her to others in the market for homes and/or financing, regardless of their homebuying experience.
Errick
Chicago
IL
Date:
5/31/2026
5
5555555
What made it great was the friendliness and caring the team give me.. It's like you are family. They definitely help you and inform you every step of the way. Pete is always making sure you have the right information and if he doesn't know it he would definitely find it. Overall you all are great.
Jose
Edgewood
MD
Date:
5/31/2026
5
5555555
Mitchell bryant helped me out so much he was super man he definitely needs a raise for the way he helped me and .y family
JACOB
Magazine
AR
Date:
5/31/2026
5
5555555
Gary was incredibly supportive and made everything on his end feel very straightforward and easy to understan. He has our best interest in mind and will continue to be a person in our corner.
Katherine
Ridgefield
WA
Date:
5/31/2026
5
5555555
You guys did a fantastic job i wasn't sure that I was going to get approved for a house of this value but yall prove me wrong
Frank
Baltimore
MD
Date:
5/31/2026
5
5555555
Kelly was very responsive, super sweet, and always provided clarity when needed .
Samantha
Topeka
KS
Date:
5/31/2026
5
5555555
Tami is great
Ryan
Peculiar
MO
Date:
5/31/2026
5
5555555
The time spent helping us in the process of buying our home. They were very responsive to questions and helped us navigate the process every step of the way.
Daniel
Cheyenne
WY
Date:
5/31/2026
5
5555555
I truly appreciated the help and support I received from Luis Hernandez and his assistant Tiffany, as a first time home buyer they explained any questions I had thoroughly and made me comfortable with the overall process, I would definitely recommend them to friends and my family
Elizabeth
Chicago
IL
Date:
5/31/2026
5
5555555
Aaron and his team are great at keeping an open line of communication and feeling like it is a personal relationship rather than just that you're another loan. They made me feel comfortable to call at any point in time to ask questions about anything. It couldn't have been a more smooth and stressfree experience.
Ronald
Williston
ND
Date:
5/31/2026
5
5555555
She made everything very eas. message me very day if something was neede. she explained everything if i had a question
Eydy
Lexington
NC
Date:
5/31/2026
5
5555555
Kevin gets the deal done and did a great job. Great communicator and follows through . Very easy to deal with. I highly recommend Kevin .
Penny
Phoenix
AZ
Date:
5/31/2026
5
5555555
Damon was amazing from the first call! He checked in on me, kept me informed in every step and was so amazing! I couldnt have asked for anyone better!
Jamie
Buckeye
AZ
Date:
5/31/2026
5
5555555
Made the process very easy for us
Donghui
Kent
WA
Date:
5/31/2026
5
5555555
Initial underwriting was more thorough. Therefore, when we went under contract everything was super smooth. Customer service was top notch
James
The Woodlands
TX
Date:
5/31/2026
5
5555555
Great personality and easy going always there to showe answer questions
Kyle
Joliet
IL
Date:
5/31/2026
5
5555555
This has been the smoothest process buying a home.
Alan
Harker Heights
TX
Date:
5/31/2026
5
5555555
So efficient and on top of things Out of everything related to selling and moving, who would've figured the loan was going to be the easiest part? Thanks Mark!
Jeffrey
Plano
TX
Date:
5/31/2026
5
5555555
Rosario made the entire mortgage process smooth and stress-free. She was always available to answer my questions, kept me informed every step of the way, and worked hard to ensure everything stayed on track. Her professionalism, knowledge, and excellent communication made buying my home a great experience. I highly recommend Rosario to anyone looking for a mortgage lender. Thank you for all your help!
ALONSO
Beaumont
TX
Date:
5/31/2026
5
5555555
Brad and his team made it a simple process getting approved for the loan. No issues at all.
Brandon
Cross Plains
TN
Date:
5/31/2026
5
5555555
I had an outstanding experience working with my loan officer. From the very beginning, he demonstrated exceptional professionalism, deep knowledge of the mortgage process, and remarkable patience in answering all of my questions. What impressed me the most was his availability and dedication. No matter the time, he was always willing to take my calls, provide guidance, and explain every step clearly. He made what could have been a stressful process feel smooth and manageable. His attention to detail, honest advice, and commitment to finding the best solution gave me complete confidence throughout the entire transaction. It is rare to find someone who combines expertise, responsiveness, and genuine care for their clients at such a high level. I highly recommend him to anyone looking for a mortgage professional who truly goes above and beyond. Thank you for your hard work, patience, and exceptional service!
Umed
Aurora
CO
Date:
5/31/2026
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