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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Coming into the mortgage process I had already heard great things about Matt. He far exceeded them. The education he provided is not only at the start but throughout the whole process made us feel more comfortable and knowledgeable about what we were doing. Matt was always right on top of things and made the whole mortgage process an enjoyable and efficient experience!
Mitchell
Penacook
NH
Date:
3/23/2026
5
5555555
First time buyer. Was very helpful and responsive. Highly recommend!
Edward
Evanston
IL
Date:
3/23/2026
5
5555555
Mike keeps his work on task, gets us to the finish line, and is a joy to communicate with.
Will Ryan
Millcreek
UT
Date:
3/23/2026
5
5555555
Rusty made it a great experience . He was beyond helpful
Steven
Hope
AR
Date:
3/23/2026
5
5555555
had very open communication and made things very easy for us to understand and be able to get what was needed for our loans together in a timely manner
Shana M
Jonesville
NC
Date:
3/23/2026
5
5555555
Minerva was very thorough and explained everything in great detail on the home buying process. My wife and I are extremely thankful to have Minerva who provided true care trust and patience!! I I highly recommend her!
Andrew Justin
Harlingen
TX
Date:
3/23/2026
5
5555555
great communication
Keli F
Oregon
WI
Date:
3/23/2026
5
5555555
Best customer service
Michael T
Valparaiso
IN
Date:
3/23/2026
4
4444444
I felt there were a few too many back and forths with incorrect information that we found on our loan documents that could have been verfied prior to being sent out. Maybe it was a busy time and you felt more rushed. Don't want to be overly negative. we all get busy.
Mandy
Dousman
WI
Date:
3/23/2026
4
4444444
Working closely with clients
Folasade A
Newark
NJ
Date:
3/23/2026
5
5555555
Aaron made everything super easy during this process which help with any anxiety or nervousness we had during this process. He was always available and able to answer any and all questions we had. He explained things very well and was able To explain why the things we chose to do were the right decision.
Hollye
Evans
CO
Date:
3/23/2026
5
5555555
Scott is what made my experience GREAT! He was the best loan officer. I told Scott my needs and how important it was for me to purchase a home this year and he worked with me to make my dreams come true. Scott was very informative and provided me information every step of the way. Even after the closing he continues to make himself available to me. Thank You again Scott!
Kellee Renae
Darien
IL
Date:
3/23/2026
5
5555555
Justin & Reva and their team are awesome They worked really hard to get us approved . They updated us weekly which was greatly appreciated .
Kristina Marie
Brazil
IN
Date:
3/23/2026
5
5555555
Great communication. Willing to help with any issues .
John C
Rockford
IL
Date:
3/23/2026
5
5555555
The entire home buying and refinance experience was relatively fast and went smoothly. Mike's team was there every step of the way in helping me secure the best outcome for my financial situation.
Wynter
Georgetown
CA
Date:
3/23/2026
5
5555555
Steller communication, easy to work with.
Carl
Phoenix
AZ
Date:
3/23/2026
5
5555555
Bryan was very good at communicating, had my best interests in mind, and wanted to make sure I learned the ropes.
Gavin
St Paul
MN
Date:
3/23/2026
5
5555555
Liane was professional, knowledgeable, and available to us at every turn. She made the process easy.
Robert Lee
Scottsdale
AZ
Date:
3/23/2026
5
5555555
Kept us informed throughout the process as
Dewane
Mansfield
OH
Date:
3/23/2026
5
5555555
Great great
Evan
Nashville
TN
Date:
3/23/2026
5
5555555
The quickness of response and informative nature of the discussions was incredibly helpful for a first time homebuyer. Because of Jeremy's hard work and attentive nature, we were able to get a closing date that made our offer stand out.
Adam Smith
Decatur
GA
Date:
3/23/2026
5
5555555
Everyone on Lori's team is incredibly responsive and helpful
Hayley D'Ann
Acworth
GA
Date:
3/23/2026
5
5555555
Thorough explanation of every step of the home-buying and mortgage process was key as a first-time home buyer.
Cameron
Salisbury
MA
Date:
3/23/2026
5
5555555
Leslie is the reason we were able to purchase our home. Her team was thorough, quick to respond and so helpful.
Laura Jane
Monrovia
CA
Date:
3/23/2026
5
5555555
Almost instant answers to our questions and smooth process .
James
Park Ridge
IL
Date:
3/23/2026
5
5555555
I truly appreciated how responsive Paige and her team were. They were incredibly knowledgeable and attentive the entire time! I couldn't have asked for a better team to walk me through the refinance process.
Lindsey Parks
Bryan
TX
Date:
3/23/2026
5
5555555
Very prompt with answering any questions and going over what options work for refinancing home loans.
Sally L
Austintown
OH
Date:
3/23/2026
5
5555555
Josh was the superstar as he was incredibly responsive and always available for questions and concerns that I had. Josh guided me all the way through the loan perfectly. There's no doubt that I'll be reaching out to Josh when I need to refinance my loan!
Alex
Boulder
CO
Date:
3/23/2026
5
5555555
Consistency, communication, and results.
Nathan
Eau Claire
WI
Date:
3/23/2026
5
5555555
Very knowledgeable, patient and explained the entire process so I knew what to expect. Kim answered every question I had right away, she made this a very smooth and stress free experience.
Sara
Middleburg
FL
Date:
3/23/2026
5
5555555
Juan made my first time home buying process go smooth . We need more people like him !
Emma
Fort Worth
TX
Date:
3/23/2026
5
5555555
Jonathan was very patient with us and he explained the whole process very well
Luiz Jesus
Waco
TX
Date:
3/23/2026
5
5555555
Sheri, Amy and the entire team have really been a pleasure to work with- they are great folks, really helpful, and absolute professionals- made this entire tedious process into a simple endeavo.
Siddharth
Big Bear Lake
CA
Date:
3/23/2026
5
5555555
Communication was quick and convenient to when we were available even with our odd schedule. David made the time for us and maxe made us feel like we were important and gave our situation the care and importance we hoped to have for such a big event. We appreciate all of David's hard work!
Sariah
Ogden
UT
Date:
3/23/2026
5
5555555
Great communication, seamless process done entirely remote, would absolutely continue to work with Brian in the future and recommend him to anyone looking for a mortgage or refinance.
Ethan J
Jefferson
WI
Date:
3/23/2026
5
5555555
Very quick to respond to any question, text or call. Overall a smooth and quick home buying experience. Preston went above and beyond. We are very thankful for our realtor Jack Sullivan , Preston and his team. Always felt taken care of and looked after, couldnt have asked for a better home buying experience.
Camilo
Buckeye
AZ
Date:
3/23/2026
4
4444444
Purchasing our home from out of state came with some extra hurdles in the process and we effeciently and sucessful closed on time using Fairway Mortgage!
Mariah
Columbia
TN
Date:
3/23/2026
5
5555555
Great communication and over all willingness to help!
Christopher Ethan
Springfield
OR
Date:
3/23/2026
5
5555555
Ease of access.
Kevin
Porter
TX
Date:
3/23/2026
5
5555555
me ha ayudado en cinco transacciones y soy muy agradecida. Por lo que ha hecho muy profesional es bilingüe puede entender tu problema y ayudarte. En mi caso me ha ayudado en dos compras de casa una venta y dos refinanciamientos. Él sabe su trabajo te lo aconsejo
Santa M
Tolleson
AZ
Date:
3/23/2026
5
5555555
Both Audreys dealing with me
Dewayne Brad
Amarillo
TX
Date:
3/23/2026
5
5555555
The whole team made it great. It is greatly appreciated what Jeff has done for me. He went out of his way to stay in contact with me to give me great advice and steps to get me in the right direction. I am greatly thankful for meeting Jeff, and I know if I needed anything he will not hesitate to pick up. Top of the line!
Mario
Las Vegas
NV
Date:
3/23/2026
5
5555555
Korey's professionalism and expertise was the best. And her communication skills were perfect.
Diane Lynn
Union
KY
Date:
3/23/2026
5
5555555
The persons involved in handling the paperwork and conversing with lenders.
Cristine Irene
San Diego
CA
Date:
3/23/2026
5
5555555
Denise was amazing throughout the whole process. She was the perfect person for the loan I received. Her determination and commitment to her profession is admirable and highly recommended!
Beverly
Goldsboro
NC
Date:
3/23/2026
5
5555555
Sergio, you are so knowledgeable at your craft. We really appreciate how you walked us through everything and continue to keep us informed. Thank you for your flexibility with our late night meetings. You are and continue to be amazing!
Charlene Liao
Hayward
CA
Date:
3/23/2026
5
5555555
Dan was communicative, provided thoughtful & helpful insight, was honest and overall very warm and friendly throughout this process.
Sarah
Carlsbad
CA
Date:
3/23/2026
5
5555555
Good communication Welcoming and friendly
Paul
Chicago
IL
Date:
3/23/2026
5
5555555
Josh was very willing to inform us on information we did not know. Refinancing or financing a loan can be a daunting process, but his ability to communicate and teach us through the process gave us peace of mind throughout the process.
Gavin
Washougal
WA
Date:
3/23/2026
5
5555555
very efficient and communicated clearly
Bianca
Deer Park
TX
Date:
3/23/2026
5
5555555
Fairway was the only company among 4 that understood my plans and what I wanted to achieve. All involved were professional and reassuring as we worked through the entire process.
Clarita
Tolleson
AZ
Date:
3/23/2026
5
5555555
Jim was a book of information, helped us through everything. Things went very smooth.
Gordon L
Eloy
AZ
Date:
3/23/2026
5
5555555
Mark and their team are vary hands on and walked me through the process together. They are also very responsive.
Gerren
Vienna
VA
Date:
3/23/2026
5
5555555
Mark and matt were very helpful in helping me with the house procedure and answering my questions and they had my back
Ryan Douglas
Schertz
TX
Date:
3/23/2026
4
4444444
There was issues with insurance and they took care of it to get everything approved
Robert
Warsaw
MO
Date:
3/23/2026
5
5555555
You were kind, spoke well, and made everything feel calm and straight forward . We appreciated the clarity of explanation didn't just rush to "we need to start moving money around now" . Thank you for everything!
Bryan Daniel
Lake Forest Park
WA
Date:
3/23/2026
5
5555555
Communication was great and rate was better than my original bank offered
Silas A
Cohutta
GA
Date:
3/23/2026
5
5555555
Great communication, positive staff , timely responses , smooth transitions to everythint
Jessica
Mansfield
OH
Date:
3/23/2026
5
5555555
Awesome communication. very patient with me and my family . very kind and professional at all times
Alvaro Alexis
Azle
TX
Date:
3/23/2026
5
5555555
Great explanation of process and quick answers to questions
Norman
Fortson
GA
Date:
3/23/2026
5
5555555
Paula was very kind and helpful
Rachel A
Greensboro
NC
Date:
3/23/2026
5
5555555
Responsive
Lauren
Park Ridge
IL
Date:
3/23/2026
5
5555555
The communication was amazing. Kayla genuinley cared for our situation and went above and beyond to put us in the best situation possible. she was willing to speak to us at any moment and take time to answer all of our questions and concerns. We felt comfortable and cared for from start to finish.
Jackson
Kingwood
TX
Date:
3/23/2026
5
5555555
We felt as if we could ask any question and it was not a burden. You helped us tremendle tremendously from start to finish!
Alyssa
Cartersville
GA
Date:
3/23/2026
5
5555555
Good communications. Fast service.
Michael O
Chesapeake
VA
Date:
3/23/2026
5
5555555
The loan process was smooth and explained every step of the way.
Breanne M.
Sikeston
MO
Date:
3/23/2026
5
5555555
Quick response time, easy to contact, clear communication
Tiffany
Olathe
KS
Date:
3/23/2026
5
5555555
Fast and easy!
Lisa Samantha
Austin
TX
Date:
3/23/2026
5
5555555
Really great communication
Madeline Noel
Lake Forest Park
WA
Date:
3/23/2026
5
5555555
Very easy and stress free process
Tyler Justin
Monroe
GA
Date:
3/23/2026
5
5555555
Bowen kept me updated at every turn and let me know what I needed to provide to him. He made a stressful event a lot less stressful.
Leigh Ann
Moultrie
GA
Date:
3/23/2026
5
5555555
Constant communication with the team and I
Colton
Basehor
KS
Date:
3/23/2026
5
5555555
Working with Heather has been a great experience for the second time now. From day one she is working to get us the best rate possible and completing the process as quickly as possible. We are so impressed by her extensive knowledge and wouldn't work with anyone else! Thanks Heather!!!
Matthew John
Sun Prairie
WI
Date:
3/23/2026
5
5555555
Ben is very responsive and quick to answer questions. great to work with!
Maxwell
Kansas City
MO
Date:
3/23/2026
5
5555555
Very simple process Great feedback on our questions Loved the app
Dana Renee
Trussville
AL
Date:
3/23/2026
5
5555555
Great communication and kept everything running smoothly through closing
Alex William
Kensington
MD
Date:
3/23/2026
5
5555555
Very good communication, quick service.
Michael
Culleoka
TN
Date:
3/23/2026
5
5555555
Katie was great to work with and helped create a seemless transaction!
Matthew
Abilene
TX
Date:
3/23/2026
5
5555555
Swift refi with minimal "back and forth"
Nikki
Amarillo
TX
Date:
3/23/2026
5
5555555
Rene was on top of things and did a great job She let us know how things were going and what needed to be done next
Robert David
Star City
AR
Date:
3/23/2026
5
5555555
Sarae was always there to answer our questions--no matter how dumb they sounded!--about refinancing. She helped us by sending along rates every day and keeping us updated, so we were ready to go when rates dropped. Thanks Sarae!
Eleanor
Providence
RI
Date:
3/23/2026
5
5555555
Timely communication and responded quickly to questions about the process.
Mark Wayne
Arley
AL
Date:
3/23/2026
5
5555555
Sherry, was very attentive and took the time to understand my particular situation and didn't try to push a generic solution.
Christopher
Fort Worth
TX
Date:
3/23/2026
5
5555555
I never got the feeling that Fairway's personalities were mechanical in their process . My loan had a few challenges and they found ways to offset my potential complications. everything was positive and really felt that they had your interest the whole time.
Kalvin B
Auburn
AL
Date:
3/23/2026
5
5555555
Very quick to get back to me when I had questions. And was willing to go over things additional times if i needed.
Amy
Maricopa
AZ
Date:
3/23/2026
5
5555555
Tomwly responses and guidance
William Robert
Hartsville
SC
Date:
3/23/2026
5
5555555
Very knowledgeable and attentive to the process.
Zane
Abilene
TX
Date:
3/23/2026
5
5555555
Easy process, good communication
Scott
Moody
TX
Date:
3/23/2026
5
5555555
Being a first time home buyer, there was a lot of things that we needed to be educated on. Matt did a fantastic job helping us along the way, while also teaching us the process every step of the way. He was very responsive and his availability throughout this process made it a pleasant and smooth experience. His team was a pleasure to work with as well. They were very knowledgable about the loan process and a big resource for us to bounce different ideas off of. I really enjoyed working with this group and will be recommending them to future home buyers that I know.
Samuel
Columbus
OH
Date:
3/23/2026
5
5555555
Great communication and was able to handle everything in a timely manner. Also has patience with explaining certain terms / conditions on contracts
Philip
Nederland
TX
Date:
3/23/2026
5
5555555
Timely responses on most things, helpful advice when needed, very personable and professional.
Cameron Joel
Sardis
GA
Date:
3/23/2026
5
5555555
Tim was very quick to answer all of our questions and was always very kind. We could text him about something and he was on it quick!
Alyssa
Randleman
NC
Date:
3/23/2026
5
5555555
Made it a quick and easy loan process and even explain anything if I was confused by it
Javin
Mount Gilead
OH
Date:
3/23/2026
5
5555555
Michael communication
Jonathan Edward
Vestavia Hills
AL
Date:
3/23/2026
5
5555555
The best service out there!
Christos J
Fort Worth
TX
Date:
3/23/2026
5
5555555
Steve was extremely helpful and attentive through our this process. Was always to get a hold of and informative
Nicole
Middle Island
NY
Date:
3/23/2026
5
5555555
Andrea is the best. She's always responsive, she's extremely knowledgeable, and she explains things in ways that are easy to understand. She makes the whole process easy and seamless.
Ryan Patrick
Matthews
NC
Date:
3/23/2026
5
5555555
We know we can count on Neil to take care of us. This is our 4th time working with him and we've always appreciated his effort and professionalism.
Brittney Lynne
Mooresville
IN
Date:
3/23/2026
5
5555555
Each step of the process was made easy to understand and complete.
Joanna R
Bedford
VA
Date:
3/23/2026
5
5555555
The willingness to answer any questions we had. The patience and kindness of everyone we dealt with (particularly Chris Durbin).
Mona K
Mansfield
OH
Date:
3/23/2026
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Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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