Matt was accessible and able to answer all our questions

It was really nice to have someone sit down with us and buy coffee and explain the home buying process. Bethany was always available for questions even after closing.

Scott was very attentive and had excellent communication. He was always available and went the extra mile to answer all my questions. He was respectful and shared the same high level of care given to clients.

Jeff and his team came in and saved the day for my family. Worked hard, late into the night, and was able to close me in less than 2 weeks. It was a crazy close...but felt so at peace to have this team behind me!

Ella's communication was absolutely top notch! This is the second time in my life I have purchased a home and I could not have asked for a better partner to help with the process. The time she took to research all viable options to get me the perfect listing and how to proceed with the purchase process was undeniable. Every answer I had she was completely honest, even if she did not know the answer that was conveyed perfectly. I would recommend Ella to anyone and everyone who asks to go with Ella and the Fairway team!!

Great communicator, responds quickly to messages and emails

Randy was always on top of things! He was our north star from day 1 of our home buying process. He really made us feel like we were on a team!

The communication everything

You helped me buy a house knowing i had no credit thanks to you my family is happy

Great is not a strong /positive enough word. Exceptional service, human and always kind. A rock when we were challenged by the process. The entire team was synchronized perfection. I loved the electronic signature system, so easy to navigate even on a small phone. This was our second experience working with Fairways. We certainly will refer others. Thank you so much for making a difference in the world!

Process went smooth

The friendly faces, the prompt services, and the professional staff who followed through on every detail.

Amazing team to work with. Thank you for making my entire experience nice and smooth.

Great communication, very knowledgeable, we felt like he was on our side the entire time

I had a fantastic experience working with Malcolm Crane and his team throughout the mortgage process. From the very beginning, they were responsive, knowledgeable, patient, and incredibly easy to work with. Malcolm and his team kept me informed at every stage, answered my questions clearly, and made sure I understood what to expect throughout the process. They were proactive, organized, and always seemed to be one step ahead, which made a potentially stressful experience feel remarkably smooth. What I appreciated most was the level of communication and personal attention. I never felt like just another file or transaction. The team genuinely cared about getting everything done correctly and on time, and that gave me a great deal of confidence from application through closing. I would absolutely recommend Malcolm Crane and his team to anyone looking for a mortgage professional who is dependable, knowledgeable, and truly committed to their clients. Thank you for helping make the purchase of my new home such a positive experience!

Jacklyn made it great. She was easy to talk to. She understood my fears understood what I was going through. Understood my questions even when I didn't understand how to ask them.

Professional and friendly staff

Cale worked very hard trying to get me the best possible scenario for a loan and I really appreciate it

Gustavo was great to work with He really kept on top of my more complicated issues

Bryant was incredibly knowledgeable and willing to answer any and all questions. He took time, explained issue clearly, communicated effectively, and made the whole process super easy.

i loved how you guys did ANYTHING to try and help me out with this process and at the end product we i ended up very happy with this.

Communication

Alex was absolutely fantastic to work with throughout the entire mortgage process. He made everything simple, straightforward, and stress-free, and was always quick to answer questions or explain anything I needed clarification on. His communication was excellent, he stayed on top of every detail, and I always felt like I knew exactly where we stood in the process. What impressed me most was how responsive and genuinely helpful Alex was from start to finish. You can tell he takes pride in what he does and actually cares about getting the best outcome for his clients. The entire process went incredibly smoothly because of him. I wouldn’t hesitate to work with Alex again and would highly recommend him to anyone looking for a knowledgeable, dependable, and trustworthy mortgage lender. 10 out of 10 experience.

Mike is very communicative and looked for ways to save us money during the loan process

Joe is so easy with which to work. He is accommodating and on top of everything. He came by to deliver paperwork to make things easy for us if required. He is a fine and friendly young man. He knows his business inside and out. Very professional and astute.

Easy communication, timely manner

For me it was communication, always kept me updated and if I didn't know something Dana would explain it to me. Thank you for your time and patience.

Working with someone who is always available.

Very responsive to all my questions, very helpful and accessible. very diligent at all time.

Lori was always ava to answer any questions I had and was patient and explanied everything to me step by step as this was my first time buying a home

The consistent communication and timely updates were so helpful. The entire team was professional and kind and made the entire process simple.

The entire team was always available and answered any ridiculous questions that I had. They were very knowledgeable and helpful every step of the

Bobette was super helpful and guided us through the process fluidly

Tammy and her entire team were a pleasure to work with. She made this difficult and untraditional process a lot easier.

Great communication and very responsive!

Good communication

We had the pleasure of working with Neil for the second time, and once again, he exceeded our expectations. From start to finish, he was professional, knowledgeable, responsive, and genuinely committed to helping us achieve our goals. What we appreciate most is that he took the time to explain everything clearly, answer all of our questions, and make the entire loan process as smooth and stress-free as possible. He was always available when we needed him and kept us informed throughout the process. The fact that we chose to work with him again speaks for itself. When you have a great experience the first time, you know exactly who to call when you're ready for your next home loan. We truly appreciate his dedication, honesty, and excellent customer service. We highly recommend him to anyone looking for a trustworthy, knowledgeable, and dependable home loan officer. We would absolutely work with him again!

Everyone was so helpful and pleasant. The atmosphere was pleasant. All my questions were answered. A really nice group of people.

Jake is a great guy, easy to talk to and kept me informed all along the way.

Communication was open, clear and honest. Worked quickly and efficiently.

Jessica and the entire staff took time to sit down with us and gave that personal

Professional, prompt, and friendly! Always accessible by phone and email. Dean is very knowledgeable and we especially appreciate the escrow information!

He had excellent communication and helped me get the ideal loan to acquire my new house

i was informed every step of the way. Fairway always answered the phone And responded to messages quick.

She did great about communicating and making it a easy process

Everything, no bad experience

Great communication and wonderful to work with

Jeff and staff

The Fairway system is easy to understand and operate. Mike and his team are knowledgeable, professional and courteous.

I got to know Justin personally and professionally and he was fantastic to work with. He was responsive, timely and informative. I had many questions and he answered each one in detail and quickly. I enjoy his positive atitude and I have a high level of trust in his abilities. This is my 10th home purchase and by far the smoothest.

Jeff worked hard to be clear and transparent. Answered calls at all times and got our pre approval done before any other lender

Communication Thoroghness attentuon to details

Mark was always on top of every detail!

The communication , working with us and getting it done ! Thanks again Derek , we really appreciate how hard you worked on this ! If we ever need another loan or know someone who needs one , we will definitely recommend you .

Responsive, nice customer service, hands off for me, just . It was also convenient the in house insurance department.

Reagan Wright was so professional when speaking with me . When we did not understand something which for me was a lot she was always there with a calming voice and very understanding tone . She always made us feel like we had someone in our corner . Never once did I feel alone with her during this process .

I have been working with this team for 20+ years now. They are absolutly the best in the business!

Communicated well; Locked in our interest rate at appropriate time; Staff managed collecting do documentation and weekly updates well; Loan approved in a timely manner

Process was easy with the upload tool

Amazing amazing amazing was there every time I had a question ! And answered it !! She went above and beyond anything I have ever experienced!

Transparency, clarification, and assistance

Bailey was very responsive throughout the entire process. He's easy to talk to and did a great job answering any questions we had.

Good communication

Roz is a delight to work with, she is focused and knows what she needs and her follow through is amazing. She listened to my needs and validated that I was doing the right thing, since my long term plans had changed..

Holly was ALWAYS available, returned calls extremely quickly when she couldn't answered, and took as long as we needed to make sure we understood everything that was happening. She couldn't always answer our questions immediately, but was always willing to investigate and get back to us without prompting.

She was always very professional and helpful. She made the experience very easy and went above and beyond to make us feel comfortable and to make the process easy

I recently did a refi on my home. Roz from Fairway listened to why my needs had changed and immediately validated my thoughts. I was her first reverse mortgage changing to reg. Loan! It was right for me, it's taken a load of worry off of me. And to have Roz make it go quickly and smoothly, always there asking for info or giving me info. Very smooth process. Not the stressed out feeling from financing several years ago. Rated a 10 out of 10.

Mike made it easy to submit paperwork and to ensure our loan went through to make our closing smooth!

Good communication and response time.

We appreciated the way we were kept informed on all that was happening - by email and by phone. We had quick responses to our questions even if it was after normal business hours for you all. (We're two hours behind.) Excellent service!

We appreciated the way we were kept informed on all that was happening - by email and by phone. We had quick responses to our questions even if it was after normal business hours for you all. (We're two hours behind.)

Everything went smooth.

Made everything easy

Austin is professional, knowledgeable, and extremely accessible.

They communicated with in a timely manner.

Gina is the top mortgage lender in the KC Metro area. She is very diligent and proactive throughout the entire process. I would recommend her to anyone looking to buy a home or realtor wanting to elevate their career forward.

The professionalism, knowledge, and communication.

Crystal was super responsive and helpful from start to finish!

Great service

Dan was friendly available and knowledgeable throughout the entire process . He provided feedback and answers when we needed it . I would definitely recommend him!

Personable goes along way for me. This process has been transactional through many aspect, but I could always communicate with Zach as if theres a person on the other side looking out for our best interest.

Nate's communication and willingness to talk through all scenarios with me was top notch. I had alot of questions and he was able to answer all of them and provide me with solid advice. he was also a GREAT referral partner, referring me to both my real estate agent, and P&C insurer. I had other options but chose to go with his referrals due to their being exemplary partners.

Justin always answered my questions no matterthe question, always answered his phone or returned the call shortly after. Very easy to work with.

5.0 Stars!

Communication was good, the app was pretty easy to use and the explanations on everything were thorough and presented in a way that was easy to understand.

I am a local real estate broker that works closely with Becky for my clients lending needs! She is AWESOME! Extremely efficient, professional and always has a solution for the strange little road blocks that can arise during the process! She's my favorite and I highly recommend her!

Communication was great and curt was very helpful

Great communication

Easy. Simple and very helpful.

He saw very helpful with the long distance move!

Ease of transactions

Gary goes above and beyond to make sure we are in the now and keeps us updated often, just enough time between updates and always surprising me at the right time with GOOD NEWS! This is my third loan process with Gary O'Connor and I will always reccomend him to anybody looking to purchase a home. I cannot express the ease and availability Gary has shown, I know he would always respond to my messages or calls efficiently and in greater than a timely manner, great advising and again... Can't say enough about how great a Branch Mangager is running this business!

Cynthia was amazing to work with. Extremely helpful throughout the whole process. She is reliable and professional.

5.0 Stars!

My experience was great because if of the constant communication. Everything was explained to me i great detail and if anything was needed the app immediately notified me of the urgency. Terri made this experience phenomenal. I would definately definitely use her and her team again In the future.

Our pre approval was very easy, even tho we had some questionable issues we thought would stop us. We have been told an answer to every question we had. We have been kept informed of every change or document needed to be signed. We were never forgotten about after signing. Thank you to the whole team, you have made something that can be stressful into an enjoyable learning experience.

Fast and efficient process.

The communication

Mrs Jackie was very knowledgable and friendly. She answered all our questions and helped us get through this process with peace of mind. She is amazing and we highly reccomend!

Overall we had a great experience with Chad! He made the process seamless from the beginning, he was there for every step , very responsive and knowledgeable. He was easy to talk to , always had a positive attitude and answered all of our questions along the way. We enjoyed working with him and will definitely work with him again for any future needs!