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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Made the home-buying process incre easy. They were always available to answer my questions, explained everything in a way that was easy to understand as a first time home buyer. They kept me updated every step of the way. My wife an i tryly felt supported through the entire process.
Mouricio Dakota
Copperas Cove
TX
Date:
4/6/2026
5
5555555
Kimberly was wonderful to work with from the start with the loan application through closing. She made the experience enjoyable and not stressful. The loan I have is exactly as I need it and there were no surprises at any time.
Linda
Topeka
KS
Date:
4/6/2026
5
5555555
Luke was very knowledgeable and responsive whenever we had any questions
Brady
Prairie Du Chien
WI
Date:
4/6/2026
5
5555555
good communication between the team
Rex Daniel
Pfafftown
NC
Date:
4/6/2026
5
5555555
Great communication. Was informed about what was going on along the way. Jen answered all my questions.
Janet
State College
PA
Date:
4/6/2026
5
5555555
So dedicated to making sure we get the best deal we can
Amanda
Seattle
WA
Date:
4/6/2026
5
5555555
Always responded promptly to texts and emails. Clearly explained concepts and numbers in a way that made sense. Extremely professional, polite, and friendly. Made the entire home-buying experience much easier and more pleasant.
Roderic
Carmel
IN
Date:
4/6/2026
5
5555555
Pete has a great personality that just hit right with mine and he was always right on with communication.
Linda L.
Edgewood
WA
Date:
4/6/2026
5
5555555
Sam talked me through the whole process and explained things clearly. I never felt alone while trying to buy a house.
Jack
Inver Grove Heights
MN
Date:
4/6/2026
5
5555555
Jake helped my 24 year old son from start to finish . He is a financial wizard and highly recommend . Thanks Jake ! Wooo!
John
Date:
4/6/2026
5
5555555
Always available and very helpful
MARIA CARMEN
Brownsville
TX
Date:
4/6/2026
5
5555555
Mike and team were super responsive and very helpful!
Drew
Waunakee
WI
Date:
4/6/2026
5
5555555
Jeff and Danielle were amazing. They made the process quick and easy, and made short work of any issues that came up. In the end, I got exactly what it says on the tin - this was 100% the "fair way" to buy a home. Thanks again for everything, folks!
X Valentine
Fredericksburg
VA
Date:
4/6/2026
5
5555555
Cindy was very helpful, cordial, and punctual during the process of my first home purchase. I felt that everything went as smooth as could be due to her experience and skills. She always gave great answers that cleared any confusion when I had questions.
George E
Tucson
AZ
Date:
4/6/2026
5
5555555
Emily was incredibly communicative and willing to explain every step of the process when we had questions. She also rolled with the punches of some of the more complex parts of our transactions and made us feel like a priority over the whole time.
Kyle
Kenmore
WA
Date:
4/6/2026
5
5555555
Communication was prompt and informative. The team worked really well to close the deal in a short transition window which gave me piece of mind and confidence in their group
Valeriano
El Paso
TX
Date:
4/6/2026
5
5555555
Chuck was very helpful throughout the entire financing process. He was great at running different scenarios based on our goals and patient at explaining the different details/repercussions of each. Anytime we had questions he was quick to respond and gave thorough answers.
Stephanie
Shawnee
KS
Date:
4/6/2026
5
5555555
Constant communication and updates every step of the way
Bonolo Ontlametse
Dothan
AL
Date:
4/6/2026
5
5555555
Jennifer was great. She was thorough and was always willing and able to answer any questions that I had. Very knowledgable; she made the entire experience a lot smoother than it could have been,
Ariel
Great Falls
MT
Date:
4/6/2026
5
5555555
Dj was great to work with
Wade
Sioux Falls
SD
Date:
4/6/2026
5
5555555
Robin was very quick and communicative during the entire process! She also fought for us and saved us us a lot of money!
Jacob Martin John
Phoenix
AZ
Date:
4/6/2026
5
5555555
JP was great and kept us informed every step of the way! high recommend
James L
Social Circle
GA
Date:
4/6/2026
5
5555555
Everything felt really smooth and easy throughout the process. Communication was great, we always knew what was going on and what we needed to do next. Anytime we had questions Nicole got back to us quickly, which made a big difference. Overall it was a super straightforward and positive experience.
Nicholas D
Grand Junction
CO
Date:
4/6/2026
5
5555555
The timeline was great, but the bigger part of the experience was figuring out the mortgage without the VA was better for me. I could have lost thousands of dollars for nothing. Give Ericka a raise. She deserves it. Thanks
Timothy P
Las Vegas
NV
Date:
4/6/2026
5
5555555
Bailey did
Joshua
Ayden
NC
Date:
4/6/2026
5
5555555
Very flexible and prompt repsonses, and extremely straightfoward which was very helpful for us!
Jonathan
Longview
TX
Date:
4/6/2026
5
5555555
Katie made the whole process smooth and easy. we will recommend her to anyone looking for the service.
Kamryn Frances Gaspa
Pineville
LA
Date:
4/6/2026
5
5555555
Parker Lindsay and company did an excellent job at making this an easy process. Very knowledgeable and professional. I always knew where I was in the loan process.
Arthur Cedric
Loveland
CO
Date:
4/6/2026
5
5555555
The fastest response time! Shannon and her time always answered every one of my questions no matter how small. They are all extremely friendly and helpful! Getting a giftcard and letter in the mail from Shannon meant so much to me & I will be choosing her again in the future!
Jacy Layne
Oxford
AL
Date:
4/6/2026
5
5555555
Very approachable
Ronald Doblados
Watford City
ND
Date:
4/6/2026
5
5555555
Easy to work with. Kind and helpful.
Bertha
Desert Hot Springs
CA
Date:
4/6/2026
5
5555555
Lucky was always there for me at all times and she was soooo patient with me bring a 1st home buyer. So understanding, and a good listener,no doubt she returned phone calls and messages right away......Thank you ,.. I appreciate Ms Lucky,...
Deborah
Hockley
TX
Date:
4/6/2026
5
5555555
So helpful and were willing to offer assistance to make it successful. The experience was very personal.
Kobina
La Plata
MD
Date:
4/6/2026
5
5555555
great communication. easy to talk to. very informative
Nikhil
Chicago
IL
Date:
4/6/2026
5
5555555
Bryan was very attentive, patient, and quick to respond.
Suzanne
Northbridge
MA
Date:
4/6/2026
5
5555555
MiMikeisgreatathisjob.HehelpedusinoursalegettingusdownherefromCaliforniaandwedidourpurchasewithhimandnowwejustcompletedarefinancewithhimandwewillalwaysstaywithMike.Wewillreferhim.Everythingwentsosmoothly,notevenahiccup. . MiMikeMike isMike is fantasticMike is fantastic. He helpedMike is fantastic. He helped us withMike is fantastic. He helped us with our purchaseMike is fantastic. He helped us with our purchase withMike is fantastic. He helped us with our purchase with our homeMike is fantastic. He helped us with our purchase with our home here inMike is fantastic. He helped us with our purchase with our home here in Arizona.Mike is fantastic. He helped us with our purchase with our home here in Arizona and he alsoMike is fantastic. He helped us with our purchase with our home here in Arizona and he also helpMike is fantastic. He helped us with our purchase with our home here in Arizona and he also helped us.Mike is fantastic. He helped us with our purchase with our home here in Arizona and he also helped us now withMike is fantastic. He helped us with our purchase with our home here in Arizona and he also helped us now with a newMike is fantastic. He helped us with our purchase with our home here in Arizona and he also helped us now with a new ref.Mike is fantastic. He helped us with our purchase with our home here in Arizona and he also helped us now with a new refiMike is fantastic. He helped us with our purchase with our home here in Arizona and he also helped us now with a new refi.Mike is fantastic. He helped us with our purchase with our home here in Arizona and he also helped us now with a new refi and we areMike is fantastic. He helped us with our purchase with our home here in Arizona and he also helped us now with a new refi and we are on ourMike is fantastic. He helped us with our purchase with our home here in Arizona and he also helped us now with a new refi and we are on our wayMike is fantastic. He helped us with our purchase with our home here in Arizona and he also helped us now with a new refi and we are on our way toMike is fantastic. He helped us with our purchase with our home here in Arizona and he also helped us now with a new refi and we are on our way to a niceMike is fantastic. He helped us with our purchase with our home here in Arizona and he also helped us now with a new refi and we are on our way to a nice retirementMike is fantastic. He helped us with our purchase with our home here in Arizona and he also helped us now with a new refi and we are on our way to a nice retirement withMike is fantastic. He helped us with our purchase with our home here in Arizona and he also helped us now with a new refi and we are on our way to a nice retirement with allMike is fantastic. He helped us with our purchase with our home here in Arizona and he also helped us now with a new refi and we are on our way to a nice retirement with all his helpMike is fantastic. He helped us with our purchase with our home here in Arizona and he also helped us now with a new refi and we are on our way to a nice retirement with all his help.Mikeisfantastic.HehelpeduswithourpurchasewithourhomehereinArizonaandhealsohelpedusnowwithanewrefiandweareonourwaytoaniceretirementwithallhishelp.
Lisa M.
Buckeye
AZ
Date:
4/6/2026
5
5555555
clear instructions
Nathan James
Riverdale
UT
Date:
4/6/2026
5
5555555
Eric is an amazing loan advicer. He knows his job very well , he explain in details what you need before your closing. He is very prompt in responding to any questions. He takes time to explain any questions you have. Thank you Eric for helping us close our house on timely manner . I will definetly recommend you to any one looking to buy a house.
Albertine Jemutai
Cottage Grove
MN
Date:
4/6/2026
5
5555555
We had a super great experience working with Josh and his team. They were professional, responsive, and made sure we felt confident throughout the entire process. Everything was clearly explained and handled efficiently, which made a big difference for us. Really appreciate all the support—highly recommend.
Michael
Phoenix
AZ
Date:
4/6/2026
5
5555555
Hazel, and the ENTIRE team we worked with were nothing short of amazing. Timely responses, clear communication, easy e-signatures, and electronic uploads made the entire process flow smoothly. I would 10/10 recommend Hazel, Maureen, Emily, Katrina, and Anna (and anyone else I may have missed) as their team. Great Job!
Corrinne Nicole
Belmont
NH
Date:
4/6/2026
5
5555555
Kind, nice people to talk to, and explain things. Constant contact through email, and text for any questions or concerns. Helpful, honest suggestions on what was best decision for our family, and situation.
Steven
Roseville
CA
Date:
4/6/2026
5
5555555
Did A great job at doing what I wanted
Mario
Lombard
IL
Date:
4/6/2026
5
5555555
Kent was extremely helpful and patient with me, especially with this being my first time going through this process. It was so relieving to have someone I could trust to give me honest guidance and recommendations. His communication was also excellent! I always got responses within a very short amount of time!
Lacey
Overland Park
KS
Date:
4/6/2026
5
5555555
Steve is great to work with and extremely knowledgable. He makes sure everything is explained so as to make process smooth and making decisions easily. His communication and follow up is exemplary.
James M
Chula Vista
CA
Date:
4/6/2026
5
5555555
Quick responses, helpful information, easy steps outlined in an understandable way
Christina
Racine
WI
Date:
4/6/2026
5
5555555
Jaime was super easy to work with and very communicative throughout the process.
David James
Cheyenne
WY
Date:
4/6/2026
5
5555555
Michelle answered all my questions, and helped make my loan process go really smoothly!
Alyssa Marie
Colorado Springs
CO
Date:
4/6/2026
5
5555555
Lori went above and beyond out of her way to help me get the condo and I was finally able to close on. I have so many issues with the HOA management company and she worked so hard to try and make sure I could get the loan and it was very much appreciated.
Alexandria Peyton
Marietta
GA
Date:
4/6/2026
5
5555555
Shannon is super responsive and great to work with.
Patrick
Cook
MN
Date:
4/6/2026
5
5555555
The Kelly Rogers Team is the best in the business! They are very knowledgeable and made every step in this process easy and uncomplicated. They were efficient, repsonsive, and I felt like I was their top priority. The whole team was caring and supportive throughout the process. Great experience and would highly recommend.
Kimberly N
Spring
TX
Date:
4/6/2026
5
5555555
The process was very quick and easy
Spencer William
Hutto
TX
Date:
4/6/2026
5
5555555
John has been the best to work with for buying our home. We were referred to him for our first home and he is so fantastic that I don't think we'll go through any other lender.
Desiree
Camano Island
WA
Date:
4/6/2026
5
5555555
I got what I expected, hassle free, my questuions were answered in a timelyu manor.
John D
Willow Creek
CA
Date:
4/6/2026
5
5555555
Very prompt service. Extremely helpful thru process.
Jeremy
Mulino
OR
Date:
4/6/2026
5
5555555
All the questions were answer with explanations in the timely manner
Huma
Hinsdale
IL
Date:
4/6/2026
5
5555555
Leslie’s team made the entire process feel smooth, efficient, and genuinely stress-free. Communication was clear and consistent throughout, and as first-time buyers, we really appreciated how Leslie took the time to walk us through our options and explain each step along the way. We always felt informed and supported from start to finish.
Charlotte
Glendale
CA
Date:
4/6/2026
5
5555555
Shannon was always very clear in setting expectations and very pleasant to work with. All in all, an excellent experience!
Jessica
Minneapolis
MN
Date:
4/6/2026
4
4444444
Gary was nice
Sameer A
Lanesville
IN
Date:
4/6/2026
5
5555555
Very helpful
Matthew W
Acworth
GA
Date:
4/6/2026
5
5555555
So appreciative for always being available for texts, calls, and all are random nuanced questions.
Molly
Portland
OR
Date:
4/6/2026
5
5555555
Great communication,patient and friendly
Jamie
Crossett
AR
Date:
4/6/2026
5
5555555
Responsiveness and clarity of process
Travis R
Saint Joseph
MO
Date:
4/6/2026
5
5555555
Kevin was very communicative, proffesionial and easy to work with. He is clearly a uniquly excellent LO.
Nicholas
Chelsea
AL
Date:
4/6/2026
5
5555555
Level of knowledge and communication
Bradford A.
Ocala
FL
Date:
4/6/2026
5
5555555
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Alice
Holladay
UT
Date:
4/6/2026
5
5555555
The experience was effortless due to online documents to sign. Very good communication on every step of the way through the whole process. The money was transferred exactly as planned and faster than I expected!! Kudos to a great experience 👏
Linda
Lawrenceburg
IN
Date:
4/6/2026
5
5555555
We always had very good communication with everybody on the team and everybody was happy to answer questions we had.
Kaitlyn Anne
Hoover
AL
Date:
4/6/2026
5
5555555
Brian was so proactive and very knowledgable.
Sergei Todd
Sandy
UT
Date:
4/6/2026
5
5555555
Nicole is very attentive and patient. She was great at communicating and making sure whatever we needed to get done got done
Kelsey
Parachute
CO
Date:
4/6/2026
5
5555555
Great experience working with Benjamin and his team. Very professional, responsive, and easy to communicate with. The process was smooth and well-organized, and everything was handled on time. Highly recommend.
Oleksandr
Lynnwood
WA
Date:
4/6/2026
5
5555555
Timely responsiveness no hassle friendly
Scott Allen
Georgetown
TX
Date:
4/6/2026
5
5555555
Very fast
Romeo
Forney
TX
Date:
4/6/2026
5
5555555
Very communicative. Answered all my questions. Helped make the home buying process less stressful.
Lisette Rose
Bryan
TX
Date:
4/6/2026
5
5555555
Great communication is key in any working relationship, and Jason is the best at it! He kept us in the loop every step of the way and answered any question that came up. He was patient, understanding and dedicated to helping us. He was prompt in responding to any emails and phone calls. If I had to do it all over again, I would still choose to work with Jason. Thanks for everything, Jason!
Irene
Westminster
CO
Date:
4/6/2026
5
5555555
Matt was very responsive to all our questions and really took the time to explain the process and numbers even after hours.
Chelsea Ann
Peachtree Corners
GA
Date:
4/6/2026
5
5555555
As always, EVERYTHING is smooth and easy going when you are involved! Every step was a pleasure.
Ronnie
Talbotton
GA
Date:
4/6/2026
5
5555555
We are very happy with the overall process. Jake is very helpful and was always available when we had questions.
Casey
Temple
TX
Date:
4/6/2026
5
5555555
Steve is great to work with , very informative and resourceful.
Binu Chauhan
Warrenton
VA
Date:
4/6/2026
5
5555555
All the communication and being patient with us
Anthony
Wind Lake
WI
Date:
4/6/2026
5
5555555
communication was great responsee always lightning fast.
Joshua
Richmond
TX
Date:
4/6/2026
4
4444444
nope. it was all good.
Nicholas
Austin
TX
Date:
4/6/2026
5
5555555
Andrei's willingness to explain every detail to me. He also went above and beyond to assist in odd circumstances.
Katherine Marie
Fort Collins
CO
Date:
4/6/2026
5
5555555
The team seamlessly guided us through the process and made it very simple. Any questions that we had were answered in a timely manner and every member of. the team was pleasant to work with.
Adam
Severna Park
MD
Date:
4/6/2026
5
5555555
Low APR, great Info, thankful for John's time.
Elijah
Raytown
MO
Date:
4/6/2026
5
5555555
Thank you for helping me get my new home.
Steven L
Vancouver
WA
Date:
4/6/2026
5
5555555
Very responsive and communicative!
Simone
Boca Raton
FL
Date:
4/6/2026
5
5555555
Consistent and clear communication. Help every step of the way and as a first time homebuyer, made it such an easy process. Brian never left me waiting and did his best to get me the absolute best deal. He always in my best interest!
Savannah
Hackberry
TX
Date:
4/6/2026
5
5555555
Very responsive in all steps of the loan, made the process very quick and easy.
Ryan
Westfield
MA
Date:
4/6/2026
5
5555555
Easy communication. Clear, consistent information was delivered
Ana M
Manchester
NH
Date:
4/6/2026
4
4444444
It was more the process than the people. Also we were told that we would get back the amount we put down at closing but ended up with only part of the money back and not explanation where the other 300+ went.
Susan G
Copperas Cove
TX
Date:
4/6/2026
4
4444444
Everyone we interacted with were nice.
Thomas K
Copperas Cove
TX
Date:
4/6/2026
5
5555555
Dan is fantastic, so responsive and knowledegable. His teammate Andrea was very helpful. We closed in 28 days !
Steven William
Hollywood
FL
Date:
4/6/2026
5
5555555
Great communication
Scott W
Las Vegas
NV
Date:
4/6/2026
5
5555555
Really appreciated the good communication.
Lori Ellen
Fayetteville
GA
Date:
4/6/2026
5
5555555
Communication was great and kept us up to date.
Jocelyn Ann
Swansea
MA
Date:
4/6/2026
4
4444444
Ashlee made the whole experience as easy and smooth as possible. Even with the few hiccups that we did have, she worked with us to help us close in a timely manner. Ashlee was always available to answer questions whether via text or on the phone. She is a friendly and genuine person that I will recommend to anyone I know buying or refinancing, and I plan to use her services again.
Beverly
Aiken
SC
Date:
4/6/2026
5
5555555
Brandi was superb in all aspects of the loan process and her staff was great as well. Best loan process I have ever had!
Eric A.
Junction City
KS
Date:
4/6/2026
5
5555555
Quick responses and ability to quickly turn around to the next steps and actions made the process easy.
Albert J
Waunakee
WI
Date:
4/6/2026
5
5555555
Braden never dissapoints!! He has a great staff & they keep me & clients informed at all times. His transactions always go smooth, would highly reccommend him.
Holly
Beaumont
TX
Date:
4/6/2026
5
5555555
JJJJDHLLLLL
Christopher
Marietta
GA
Date:
4/6/2026
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