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Real Homebuyer experiences from recently closed loans
5
The constantly open line of communication and willingness to answer my questions, and what appears to be complete transparency.
Kevin
Indianapolis
IN
Date:
8/25/2026
5
Luke checked in with us often and made sure we understood every part of the process! He was a great resource for us and definitely someone I would recommend to any of my friends or family! Very personable which is helpful in the home buying process.
Mari
Chaska
MN
Date:
8/25/2026
5
Ben was very responsive and compassionate. Him and his team go above and beyond. I'm happy with how played out. Questions and concerns were always addressed, and explainations were given clearly at all times. Thank you!!
Jayna
Syracuse
UT
Date:
8/25/2026
5
Ann made the process very seamless. She was there to answer any and all questions and very reachable!
Jennifer
Sioux Falls
SD
Date:
8/25/2026
5
Going the extra mile to help us get into our new home
James
Wadena
MN
Date:
8/25/2026
5
Above all else, problem solving getting approval for non-typical self employment! And of course proactive communication, expectation setting, and ability to distill complicated topics into easy to understand explanations.
Tara
Austin
TX
Date:
8/25/2026
5
The excellent customer service
Steven
Marana
AZ
Date:
8/25/2026
5
Process made easy and simple
Anthony
Augusta
GA
Date:
8/25/2026
5
Clear communication, readily available to answer questions, explained everything in an understandable way and made the time to answer every question that came up. They went above and beyond to provide all the details, figures, and information that I needed, didn't know I needed, and asked for.
Mariah
Hastings
MN
Date:
8/25/2026
4
The process from start to finish was informative, Eric was pleasant to work with and closing was complete with in the estimated time frame.
Javier
Bellevue
NE
Date:
8/25/2026
5
The entire process from beginning to end was so easy. I provided the information Darin requested and everything moved quickly and smoothly from there. Conmunication was consistent and thorough so I knew where we were through every step.
Dawn
Lakeville
MN
Date:
8/25/2026
5
Rene & his team were a tremendous help. They are the best in the business.
Alex
Babylon
NY
Date:
8/25/2026
5
Aaron was very helpful in finding the best loan program to fit both my needs and my financial position. He was extremely informative on what I needed to know and did not mind going over things a couple of times to make sure that I fully understood and felt comfortable with the process and the loan program he suggested. Communication was stellar, not only with him but with his whole team. I never once felt that I asked a bad question or felt I should have looked something up on the internet instead of asking Aaron or his team. There were times I got busy with work and lost track of items that were due—Aaron would help bring them back into focus, not letting anything slip, even when I was the one dropping the ball. There was a hurdle that almost stopped the whole process of purchasing the home; Aaron went above and beyond, working late evenings and early mornings, to make sure we did not lose the house. To top off the experience, it did not feel like a business transaction. Aaron takes a very personal interest in helping get my family into a home. He was extremely excited for us, and when obstacles presented themselves, he worked very diligently to find solutions. He never once had any sort of negative demeanor or attitude—always positive and upbeat—and I am pretty sure he was just as excited as we were at closing! I am extremely blessed to have had Aaron and his team helping. I could not have asked for a better experience or a more knowledgeable team to have had the pleasure to work with.
Roger
Waterloo
IL
Date:
8/25/2026
5
Lou and his team have provided outstanding service on three mortgages for us, going the extra mile every time. I will only use Lou and his team going forward.
Michael
Waleska
GA
Date:
8/25/2026
5
Efficient and quick processing. Great communication.
Dorothy
Saint John
IN
Date:
8/25/2026
5
Everything was fantastic. Great communication. Always pleasant!
Kurtis
Brownsburg
IN
Date:
8/25/2026
5
Rob was very easy to work with and got the job done for us despite a few curveballs.
Zachary
Seattle
WA
Date:
8/25/2026
5
Chris communication was fantastic. Made the process smooth from start to finish
Amy
Scottsbluff
NE
Date:
8/25/2026
5
can answer any questions regarding home financing. great knowledge on home loans. Tim is great!!
Rogelio
Vacaville
CA
Date:
8/25/2026
5
Everything! Also sending us a Starbucks Card at the peak of the stress meant a lot!
Andrew
Springville
AL
Date:
8/25/2026
5
As a first time homebuyer, Nick was available to answer all my questions and help every step of the way!
Jordan
Liberty Hill
TX
Date:
8/25/2026
5
The overall experience
John
Red Oak
TX
Date:
8/25/2026
5
The team was extremely communitive with us and was really appreciated!
Joanne
Spanaway
WA
Date:
8/25/2026
5
Kent was great to work with, he commuicated with us really well and was always avalible to answer any questions I had.
Mark
Olathe
KS
Date:
8/25/2026
5
Erin was so helpful and patient with me. I'm not good with computer technology but she assisted me every step of the way and answered all my questions. Thank you Erin!!
June
Euharlee
GA
Date:
8/25/2026
5
Kent was so easy to work with. He is personable, kind, and very knowledgeable. He was able to explain things to us in terms we understand and had some great helpful tricks!
Audrey
Olathe
KS
Date:
8/24/2026
5
Sue was super communicative, very responsive when I reached out, she explained things in a way I could understand, and always made sure I knew what the next step was.
Stephanie
Tucson
AZ
Date:
8/24/2026
5
Jo has been consistently clear, never misleading, prompt and very efficient. All of her team with whom I interacted reflected these qualities along with a pervasive cheerfulness which seemed genuine. I think especially strong competence operating in good faith may be what we all look for in professionals and it is such a boon when you find it!
Martin
Rockland
ME
Date:
8/24/2026
5
Consistent communication.
Marco
Cibolo
TX
Date:
8/24/2026
5
Chad was helpful helping me through this process.
Vern
Helena
MO
Date:
8/24/2026
5
Mackenzie was very helpful throughout this entire process and we were very pleased with her communication. Thank you for making this happen!
Michele
Reno
NV
Date:
8/24/2026
5
Doug was easy to work with and took care of any issues that arose
Dana
Indianapolis
IN
Date:
8/24/2026
5
If there was a rating higher than GREAT, Melanie would've earned it. She was amazing to work with and kept us up to date at every step.
Michele
Reno
NV
Date:
8/24/2026
5
He was very quick to respond and explained the process. As a first time home buyer it made the process easier and less anxiety inducing.
Colin
Phoenix
AZ
Date:
8/24/2026
5
Kristin was so helpful through the entire process! She was in constant communication about everything I needed to know/do and was willing to answer any questions I had a long the way!
Cassandra
Kittanning
PA
Date:
8/24/2026
5
Being a new homeowner, I was worried our process would be complicated, but it was made simple and easy to follow. Bit of back and forth with duplicates to underwriting but not too bad. All in all the service provided was amazing.
Joshua
Clayton
NC
Date:
8/24/2026
4
The rate was locked in.
Gregory
Suffield
CT
Date:
8/24/2026
5
Extremely helpful and always available to reach out and get help
Kaley
Kathleen
GA
Date:
8/24/2026
5
He was extremely helpful with any questions we had or as soon as any new steps came up he got with us and helped with anything we needed. A couple times we had questions not even relating to the loan process and he gave us information that was very helpful with the entire process actually. He is definitely someone I will recommend to any person I know of that tries to buy a home in the future. Thank you so much we truly appreciate everything you did to help us reach a dream we had.
James
Vancouver
WA
Date:
8/24/2026
5
The responsiveness and accomodating numerous questions made this a very pleasurable experience.
Amy
Tarpon Springs
FL
Date:
8/24/2026
5
The responsiveness and accomodating numerous questions made this a very pleasurable experience.
Amy
Myrtle Beach
SC
Date:
8/24/2026
5
Communication was always prompt and detailed, our best interest and needs were never forgotten or overlooked.
Jeffrey
Peabody
MA
Date:
8/24/2026
5
Klara and her team explained the entire mortgage application process thoroughly and provided an online platf that was easy to upload documents.
Gail
Lake In The Hills
IL
Date:
8/24/2026
5
Sarah was very quick and knowledgeable. Thank you for an amazing loan process!
Ryan
El Cajon
CA
Date:
8/24/2026
5
Bart's outgoing personality and understanding through it all made it worth all the stresses and struggles that come with getting a loan!
Kristen
Zebulon
NC
Date:
8/24/2026
5
very helpful and great communication
Andrea
Lawrence Township
NJ
Date:
8/24/2026
5
Every process explained and questions answered.
Tony
Marshall
TX
Date:
8/24/2026
5
Clear expectations and communication throughout the pre-approval and loan process
William
Atlanta
GA
Date:
8/24/2026
4
So communication was good; client reported much was requested at the last minute (several items) ( which led us to believe that final underwriting was worked in at last week. But all in all, good
Leslie
Boerne
TX
Date:
8/24/2026
5
Personable, helpful and clear communication.
Kelly
Blowing Rock
NC
Date:
8/24/2026
5
The entire process with Sarah was quick and . Great communication and always available to answer any questions. Her service went above and beyond for closing on our house.
Trevor
Mukwonago
WI
Date:
8/24/2026
5
Justin was very responsive and a wealth of knowledge for first time homebuyers like myself and my husband! Very kind and patient, we knew we could count on him in every step of the home buying process! Justin rocks!
Savannah
West Valley City
UT
Date:
8/24/2026
5
Professional, experienced, friendly, excellent at communication, working as a team
Steven
Centreville
VA
Date:
8/24/2026
5
was always attentive to every document, very professional in making the purchase of the house
Rodrigo
Harrisburg
PA
Date:
8/24/2026
5
Very professional and the entire staff is so friendly, knowledgeable and easy to work with.
Trina
Blytheville
AR
Date:
8/24/2026
5
Communication, personal service, and the knowledge that we could trust the team to keep us on track.
Christina
Cheyenne
WY
Date:
8/24/2026
5
Good communication
Deborah
Centreville
VA
Date:
8/24/2026
5
Everything was smooth and the closing was done in time.
Raj Varun
Austin
TX
Date:
8/24/2026
5
Art, Michael and the team were so responsive and communicative. I felt like they understood my needs and were focused on educating me and getting me what I needed vs. pushing me into something. Buying a house is a huge decision and can be a confusing process, but Art and his team made it so wasy easy for me!
Carolyn
West Chester
PA
Date:
8/24/2026
5
The system tools were easy to navigate, with timely updates throughout the process. James and Maya were responsive, answered questions promptly, provided clear guidance, and helped complete the process efficiently and timely.
Jana
Plantersville
TX
Date:
8/24/2026
5
I was extremely pleased with the prompt feedback and how proactively you explored alternative solutions whenever challenges arose during the loan process.
Hyundong
Vestavia
AL
Date:
8/24/2026
5
Andrea was super responsive and always checked if there were any questions she could help answer.
Kai
Minneapolis
MN
Date:
8/24/2026
5
Matt has always been amazing at getting the job done. He consistently communicates to make sure we know what’s going on and always finds creative solutions to any problems that may arise.
Paul
Seminole
FL
Date:
8/24/2026
5
Promptness in the process
James
Peculiar
MO
Date:
8/24/2026
5
Kristin repeatedly went above and beyond for us to help make our experience as smooth and painless as possible.
Kelila
Lincoln
NE
Date:
8/24/2026
5
She was very reachable and explained everything throughout the process. She also answered very fast so we were able to complete everything before our short closing date.
Maya
Bismarck
ND
Date:
8/24/2026
5
Bradford was punctual, a great communicator, and prompt with needs.
Zachary
High Point
NC
Date:
8/24/2026
5
Everything, thank you again.
Sean
Raleigh
NC
Date:
8/24/2026
5
Professionalism,, response time to both phone calls and emails. Very knowledgeable and explained in detail certain details of the loan.
Charles
Beverly Hills
FL
Date:
8/24/2026
5
Luke was very responsive, clear and knowledgeable in his responses, available to reach almost anytime. He also checked in with us during the house search process, kept us informed along the way, and was extremely professional, kind, and caring!
Ian
Chaska
MN
Date:
8/24/2026
5
Bill was there to provide guidance and walk me through each step along the way. This is the 2nd mortgage I worked with him on and would not hesitate to work with him again.
Alan
Pfafftown
NC
Date:
8/24/2026
5
Brian, your team did an excellent job with communicatio. Their hardwork and dedication is what made the experience great!
Olivia
Garland
TX
Date:
8/24/2026
5
Nicks avainability, helpfulness and calm
Dianne
Owls Head
ME
Date:
8/24/2026
5
Provess went very well and explained well
Abel
Indianapolis
IN
Date:
8/24/2026
5
I had the immense pleasure of working with Vince and Josh! They are incredibly kind, patient, and super knowledgeable. They made this part of the experience an easy one.
Manuel
Orlando
FL
Date:
8/24/2026
5
Lori provided phenomenal guidance throughout the entire process.
Lawrence
Springfield
VA
Date:
8/24/2026
5
Honest, quick and overall awesome!
Bradley
Apex
NC
Date:
8/24/2026
5
The professionalism and competency of the Turley Team was fantastic!
William
Westfield
IN
Date:
8/24/2026
5
Brandi and her team were responsive, very knowledgeable on the VA process, and good at what they do.
Isaac
Manhattan
KS
Date:
8/24/2026
5
Brandi and her team were resposive and were very knowledgeable.
Hannah
Manhattan
KS
Date:
8/24/2026
5
very easy and stress free
Christopher
Tewksbury
MA
Date:
8/24/2026
5
Bills polite persistance and his attention to our needs.
David
Cicero
IN
Date:
8/24/2026
5
Helping us with crunching numbers together and giving us an idea of what we could afford. always answering any questions we had. Jason is a great guy!
Connor
Jefferson
WI
Date:
8/24/2026
5
Gene constantly communicated with us during the entire process we always knew what the next step was and working with Gene made buying our new home easy
Charles
Albuquerque
NM
Date:
8/24/2026
5
Management of an unprecedented situation was fantastic behind the scenes. Made it much less stressful for me
Drew
Columbus
OH
Date:
8/24/2026
5
Good communication and quick responses with tasks that were easy to understand and complete.
Noah
Moorhead
MN
Date:
8/24/2026
5
Jordan communicated great and we felt cared about!
Sean
Surprise
AZ
Date:
8/24/2026
5
Mendy communicates very well and her knowledge is fantastic. It made us feel very comfortable throughout the whole process.
Glenn
Godley
TX
Date:
8/24/2026
5
Very accessable. Shara made it easy to understand where we were at in the process. She had emapthy when things fell threough at times when making offers on hiomes, and that actually helped encourage us. Celebratory in the end when we closed, that was cool. Great experience.
Spencer
Alexandria
OH
Date:
8/24/2026
5
Easy and straightforward process . Always felt well taken care of by Jon and his knowledgeable team . Fast and direct communication on any questions I had throughout the process .
Thomas
Fishers
IN
Date:
8/24/2026
5
Sean was very professional, straigh forward, and worked efficiently to communicate the process, what was needed, and his response time was outstanding. He is very knowledgable and got us the best rate. We enjoyed working with him and will refer friends/family.
Lita
Lorton
VA
Date:
8/24/2026
5
Miranda was very helpful and always available for any questions or concerns we had she walked us through all the options and was knowledgeable and personable
Dawn
Belchertown
MA
Date:
8/24/2026
5
Very straightforward communication, answered all my questions all throughout the process. Got back to me very quickly with every question and document.
Jose
Fargo
ND
Date:
8/24/2026
5
Fast responses and explained everything perfect!
Bronx
Grand Rapids
MI
Date:
8/24/2026
5
Nicole delivers! period
Socheat
Cochran
GA
Date:
8/24/2026
5
Great customer service always made it easy to understand and talk to when ever I had a problem or issue
Jarmaine
Hamilton
OH
Date:
8/24/2026
4
The process was smoother than I thought it would be.
Brianna
Rockford
IL
Date:
8/24/2026
5
Stephanie is so great to work with! She's very prompt with answering questions and is very knowledgeable! She's very nice and helped so much!
Melissa
Garrett
IN
Date:
8/24/2026
5
The process and explanation of documents was clear throughout. Questions were answered and explained in a proficient manner.
Alexander
Dallas
TX
Date:
8/24/2026
5
Their service and attention were excellent, and they also provided good advice and assistance.
Cindy
Tucson
AZ
Date:
8/24/2026
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