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LO Confidential | Season 6

The only behind-the-scenes documentary reality series about mortgage loan officers. In Episode 6, after years of high interest rates, several originators at Fairway Home Mortgage have learned how to pivot, finding success by adopting new technology, leaning into non-conventional mortgages, and tapping into community engagement.

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Real Homebuyer experiences from recently closed loans
5
All documents, information and requests were clear and concise.
Jacob
Kenly
NC
Date:
10/6/2026
5
I felt like I could reach out at anytime with questions or concerns, which I did, and I would get a response. If not directly from Cindy, Brittany on Cindy's team. As a first time homebuyer that made me very happy with Cindy and Fairway Home Mortgage.
Melissa
Kimberly
WI
Date:
10/6/2026
5
We had a great experience with Tanner for our purchase!
William
Lansing
KS
Date:
10/6/2026
5
Jeramy was personable, answered all my questions promptly, and was even willing to take the time to talk things out and run different financial scenarios with me. I genuinely felt cared for and would highly recommend him and his team.
Hillary
Brentwood
TN
Date:
10/6/2026
5
Clear communication, whenever i had a question, Jamison was quick to respond. Also offered me multiple solutions to the purchase of my new home
Lawrence
Hartford
WI
Date:
10/6/2026
4
Very informative and answered all questions
Tiffany
Green
OH
Date:
10/6/2026
5
Liz was so fast, so available and so helpful!
Tracy
Albuquerque
NM
Date:
10/6/2026
5
He goes above and beyond! He stayed attentive throughout the entire journey, replying to our messages super fast and helping us resolve everything seamlessly. Everything was explained with complete clarity, and he was always on standby in case we needed extra support. He made everything so much easier and smooth for us—we are so grateful.
Arely
Sioux Falls
SD
Date:
10/6/2026
5
Mackenzie was always responsive, patient, and she provided accurate information to me.
Daniel
South Windsor
CT
Date:
10/6/2026
5
The communication and quick responses from both Lacy and Audrey! They made the process as easy as possible. They helped with the purchase of my first home. Would definitely recommend them to anyone looking to purchase!
Karla
Amarillo
TX
Date:
10/6/2026
5
hazel and her team made financing our new home easy and painless we appreciate how great your team has been
Robert
New London
NH
Date:
10/6/2026
5
You were very helpful in answering any questions we had, and you communicated well with us throughout the entire process.
Jodi
Sebring
FL
Date:
10/6/2026
5
Michelle is very resposive. Her information is accurate and timely. She takes the time to answer questions and to explain things thoroughly. She is friendly and patient.
Arvina
Highlands Ranch
CO
Date:
10/6/2026
5
Timely responses and constant availability
Manuel
Peoria
AZ
Date:
10/6/2026
5
Great communication and explanations. Pam was able to go above and beyond and get us the best rate.
Prosper
Mansfield
TX
Date:
10/6/2026
4
Great and fast comminication to any questions I had
Jordan
Norton
OH
Date:
10/6/2026
4
Process and communication was smooth and simple.
Ariana
Granbury
TX
Date:
10/6/2026
5
The communication, positivity, and willingness to work with our situation
Danell
Terrell
TX
Date:
10/6/2026
5
Prompt responses and great way of explaining the details.
Humaira
Frisco
TX
Date:
10/6/2026
5
Walked us through everything, and bent over backwards to make the experience easy and hassle free. i couldn't recommend her more!
Kristine
Tucson
AZ
Date:
10/6/2026
5
The website was faster and simpler than the competition. Lee was professional.
Robert
Laramie
WY
Date:
10/6/2026
5
We had an excellent experience working with Jeff and Amy Reeves at Fairway Home Mortgage. Throughout the entire process, they were responsive, knowledgeable, and extremely efficient. Our calls and questions were always answered promptly, giving us the information and confidence we needed to make decisions along the way. Everything was handled quickly and professionally from start to finish. We would highly recommend Jeff and Amy to anyone looking to finance a home purchase.
Beatrice
Boone
NC
Date:
10/6/2026
5
We love Arthur! He is very personable and always there to answer any questions.
Patricia
Ave Maria
FL
Date:
10/6/2026
5
Aaron was there for us the whole time and explained everything in detail.
Sergio
Ramona
CA
Date:
10/6/2026
5
David communicated everything very well and made the loan process easy. He answered all our questions, and everything was quite smooth. We closed in a timley manner and all went as planned!
Lisa
Columbia
SC
Date:
10/6/2026
5
She got it done asap
Caleb
Salem
MO
Date:
10/6/2026
5
They got it done asap.
Caleb
Trimble
MO
Date:
10/6/2026
4
The delay of two closings, two additional weeks, was not to my clients best interest
Theresa
Foxworth
MS
Date:
10/6/2026
5
The whole process was easy great communication fast process and respo to any questions great to work with just an overall great experience
Anthony
Deer Park
TX
Date:
10/6/2026
5
Becky was very knowledgeable, available and had great communication!
Sandra
Port Orchard
WA
Date:
10/6/2026
5
the only negative was the time it took to get closed. I'm sure a construction loan just takes longer than normal mortgages.
Karey
Martinsville
IN
Date:
10/6/2026
5
Dan was always quick to answer any question my wife and i had! He and his team did great job
Mason
Avon
MN
Date:
10/6/2026
5
She was very quick to respond to any concerns or questions I had
Miranda
Valley City
ND
Date:
10/6/2026
5
Support provided throughout the process.
Magan
Mansfield
TX
Date:
10/6/2026
5
Everyone was super on top of all the deadlines and forms. We moved and closed during a busy season at work and everyone was so helpful and accommodating to our seasonal hours. We very easily stayed ahead of the process and overall it was so much smoother than anticipaed.
Alexander
Pueblo
CO
Date:
10/6/2026
5
I bought a HOUSE!!!
Tara
Kansas City
MO
Date:
10/6/2026
5
Everything was very easy going and I was very well informed by Jery and any questions I had, they were answered
Antonio
Salem
NJ
Date:
10/6/2026
5
He worked with us on our price point and there were even a few house he told us no because they were outside of our price. He advised on quite a few houses and always provided the best service.
Bryant
Shelton
WA
Date:
10/6/2026
5
The entire experience was great
Daniel
Casper
WY
Date:
10/6/2026
5
Phil was very professional, knowledgeable, and great at communication.
Jonathan
Pine Grove Mills
PA
Date:
10/6/2026
5
Very helpful, knowledgeable, and a great communicator.
Nicholas
Longview
TX
Date:
10/6/2026
5
Chris is fantastic!
Andrew
Milwaukee
WI
Date:
10/6/2026
5
Extra special 1 on 1 attention, far surpassed anybody else?
Jeffrey
Mechanicsburg
PA
Date:
10/6/2026
5
Mike and his sons were great to work with. Pleasant, informative, fast & effective with help on the tasks on my end and docments sent. Also, answered after hours calls and texts that reassured me throughout the loan process.
Tammy
Winston Salem
NC
Date:
10/6/2026
5
Quick approval. Great communication. Easy understable process. Friendly staff and reliable.
Eugene
Lancaster
TX
Date:
10/6/2026
5
Communication. Educating and explanation of contractual items. Awareness of the market trends. Plus, just a nice guy.
Patrick
Overland Park
KS
Date:
10/6/2026
5
Bob went above and beyond with details that most people gloss over. He took extra time and attention with explaining numbers and options regarding interest rates and the intricacies of how they can change based on market cues, ultimately resulting in us locking in our interest rate at the best time. His prior military service made it easy to bridge the gap of military pay quirks that can be hard to explain. He tailored communication methods based on how important/complex the information was that needed to be communicated. For example, he used email or text for basic information and signatures, but made it a point to call and talk on the phone with more complex things to ensure we were on the same page with important information and decision making. I'll be recommending Bob to anyone and everyone. Thanks for making our buying experience a great one!
Zachary
Mauston
WI
Date:
10/6/2026
5
Very helpful and made things super easy for a first time home buyer
Christopher
Virginia
MN
Date:
10/6/2026
5
Ollie is truly the best of the best. As a Realtor, I know how much having the right lender matters, and working with him on my own family’s home purchase made me appreciate that even more. His communication was outstanding, his responses were quick, and he took the time to explain our options and make sure we felt confident every step of the way. He’s incredibly knowledgeable, but just as importantly, he’s approachable, thoughtful, and someone you can trust. Buying a home is a big deal, even when you work in real estate every day. Having Ollie in our corner gave us so much peace of mind. I couldn’t recommend him more highly!
Adam
Hanover
MN
Date:
10/6/2026
5
Kristen and the team has been amazing to work with! Working with my busy schedule and making the best options for our family happen!
Alexander
Webster
MA
Date:
10/6/2026
5
Megan provided an exceptional level of service during our recent home purchase. In addition to securing our mortgage and closing exactly on time, she stepped up as the primary communications liaison between the seller, attorneys, and realtors. When communication from other parties was lacking, Megan proactively advocated for us. She asked us the right questions to ensure we fully understood not just our loan, but the entire home-buying process. Her attention to detail was incredible—she thoroughly understood our contract and perfectly timed the appraisal after our inspections were complete. Thanks to her efficiency, we were clear to close an entire month early! Megan was highly responsive to texts, calls, and emails every single day. You simply cannot get this level of personalized, dedicated service from a big bank or online lender. She was even present with us at closing, which meant the world. Megan is a highly skilled professional who makes the lending process seamless, and we cannot recommend her enough!
Ashley
Orland Park
IL
Date:
10/6/2026
5
love how supportive everyone was with any questions we had about the proces!
John
Virginia
MN
Date:
10/6/2026
4
We had a few bumps along the way however we got our house. Thank you
Tanya
Middlesex
NC
Date:
10/6/2026
5
She explained everything very well, kept me updated every step of the way, and was very reachable when I had questions. Additionally, she was very pleasant to talk to.
Gay
Garden Valley
ID
Date:
10/6/2026
4
Becky acted very quickly when we wanted to put an offer on a house.
Kimberly
Gig Harbor
WA
Date:
10/6/2026
5
very easy to work with and made the process go smoothly and I did not worry about anything because jeremy was on top of everything
Colton
American Falls
ID
Date:
10/6/2026
5
I met Ericka in person and felt I was in great hands!!! She made my loan process smooth and easy.
Kelly
Rio Verde
AZ
Date:
10/6/2026
5
Personable, hardworking, and cares for his clients
Luke
Sioux Falls
SD
Date:
10/6/2026
5
The communication with Marina and her team was always fast and efficient while never being condescending or rude. I also truly believe they did put significant effort into getting me the best deal available for my situation.
Phillip
Northfield
NH
Date:
10/6/2026
5
Jeremy and team was very responsive and made the whole process a breeze!
Jennifer
Antioch
TN
Date:
10/6/2026
5
Everything, they were extremely understanding and took the time to explain and help
Lilly
Virginia
MN
Date:
10/6/2026
5
Holly is amazing, we have used her twice and we continue in the future
Andrew
Pinetop
AZ
Date:
10/6/2026
5
The team was very responsive and helped us close in a tight timeframe
Jessica
Boylston
MA
Date:
10/6/2026
5
Process was smooth and our questions were answered quickly, eficiently and and with complete satisfaction. Thank you for support!
Elene
East Northport
NY
Date:
10/6/2026
5
Dan was an incredible partner throughout my home-buying journey. He took the time to help me understand my credit report, provided practical guidance on improving my credit score, and thoroughly educated me on every step of the home-buying process. What stood out most was his willingness to go above and beyond, even helping me find the right homeowners insurance to ensure I was set up for success. His knowledge, patience, and genuine commitment to helping me achieve my goal of homeownership made all the difference. I highly recommend Dan to anyone looking for a lender who truly cares about their clients and is invested in their success.
Sara
Brooklyn
IN
Date:
10/6/2026
5
Smooth process overall from start to finish, very personable and willing to answer any questions along the way! Also saved our family so much money. We are so grateful to have worked with Oliver White For the purchase of our new home!
Casey
Hanover
MN
Date:
10/6/2026
5
Dan was an absolute pleasure to work with, we could not have got this done without him! Truly unbelieveable service and a better person! Thank you Dan!!
Michael
Crown Point
IN
Date:
10/6/2026
5
The ongoing communication and updates regarding rsch stage in the process was very helpful
Lisa
Phoenix
AZ
Date:
10/6/2026
5
Thanks to Mike and his team with prompt communication and fast replies, my entire home-buying journey was incredibly organized and seamles.
Willis
La Plata
MD
Date:
10/6/2026
5
The constant communication about everythin. if I didn’t understand something you took the time to explain it
Crystal
Tullahoma
TN
Date:
10/6/2026
5
Good communciation, trust in the Bruce and his guidance
Dumas
Concord
NC
Date:
10/6/2026
5
Great team to have on your side on making one of the largess investment in your life!
Keo C
Wellington
FL
Date:
10/6/2026
5
David was so patience with us, he provided all the information and answered any questions we had.
Victoria
Loganville
GA
Date:
10/6/2026
5
Dawn made our experience great because she went above and beyond our expectations in finding the right program for us
Carl
Dickinson
ND
Date:
10/6/2026
5
Communication and personalitys! Y'all are amazing!
Tyler
Newport
TN
Date:
10/6/2026
5
Clear communication, timely responses and easy to understand explanations.
Christopher
Manchester
CT
Date:
10/6/2026
5
We cannot say enough wonderful things about Bryan Nier and his entire team at Fairway Home Mortgage! From start to finish, Bryan went above and beyond to make our home-buying experience as smooth and stress-free as possible. He personally went the extra mile by calling the selling agents, answering their questions, and reassuring them throughout the process. We used a VA loan, and I’m pretty sure Bryan and his team helped us achieve a record-fast closing — just TWO weeks! Everyone on the team was incredibly responsive, knowledgeable, and quick to answer every question we had. We always felt like we were in great hands and that Bryan was truly working on our behalf.
Amy
Rotonda West
FL
Date:
10/6/2026
5
Tanner really helped explain things to my husband and I. He made this process so easy and he was on top of everything.
Danielle
Olathe
KS
Date:
10/6/2026
5
Jennifer was amazing to work with. You could tell she wanted the absolute best for us. She communicated great and made sure we were always on track with the entire loan process.
Madison
Bellefonte
PA
Date:
10/6/2026
5
Lower rate than the competitor and a lot of help with a tricky situation
Robert
Dupo
IL
Date:
10/6/2026
5
Everything was so easy and smooth sailing I'm very thankful for how helpful you were
Justin
Marana
AZ
Date:
10/6/2026
5
Everything I said on the Google review
J Erik
Sioux Falls
SD
Date:
10/6/2026
5
He listened, honed in on my pain point, and went above and beyond to resolve it with a better rate, impeccable communication and support, an easy platform for documents, personal encouragement, and an expert team of professionals. he came highly recommended and was an absolute blessing to my home buying process .
Alanea
Canal Winchester
OH
Date:
10/6/2026
5
Jake answers the phone and is always available to speak with us directly. He was very patient with us, especially as we ask the same questions multiple times trying understand the process.
Matthew
Temple
TX
Date:
10/6/2026
5
How everyone very communicative and answered any questions I had and explained everything . Very pleased to work with everyone I did
Aaron
Cambridge
MN
Date:
10/6/2026
5
Thank you
Matt
Minden
LA
Date:
10/6/2026
5
Timely responses and good
Benjamin
Saint Paul
MN
Date:
10/6/2026
5
Wonderful communication, ease of process, efficient
Lynn
Austin
TX
Date:
10/6/2026
5
Every question I had was answered swiftly and coherently. You made it a point to work with me on everything and I felt heard and cared for while working with you. I never felt uneasy about anything and i was always reassured in everything. I cannot thank you enough for how helpful you have been rheoughout this whole process
Samuel
Kansas City
MO
Date:
10/6/2026
5
Capacida de resolución y amabilidad
Beatriz
Schaumburg
IL
Date:
10/6/2026
5
Good communication and easy transaction steps
Isaac
Milroy
PA
Date:
10/6/2026
5
The communication was fantastic, they were very helpful in explaining everything. They always answered each phone call and text and made sure I felt comfortable and understod each step of the process.
Lexie
Monroe
NC
Date:
10/6/2026
5
Lori has a wealth of knowledge and can break everything down in terms that are easily understood. She is always available to talk or text with any concerns that come up. She doesn't try to sugarcoat anything either which was refreshing and helped put things in perspective for me during the homebuying process.
Marc
Windsor
CT
Date:
10/6/2026
5
Bryan and team have been super easy to work with. Bryan is nice and helped me with all my questions throughout the process, when I needed.
Yoann
Twain Harte
CA
Date:
10/6/2026
5
the team was very responsive and made the whole process easy.
Aaron
Saint Louis
MO
Date:
10/6/2026
5
No thank you
Cameron
Peculiar
MO
Date:
10/6/2026
5
Constant communication and providing suggestions and options
Shaun
Middletown
DE
Date:
10/6/2026
5
Even with what felt like an extremely short closing window, Bob was confident we could close on time, and we did! He was thorough in explaining everything throughout the process. As young and inexperienced home buyers extremely unfamiliar with the loan process, Bob always treated us with respect and kindness. We never felt "less than" for not knowing something and were always well informed.
Emerson
Albany
WI
Date:
10/6/2026
5
we really appreciated him helping Us each step of the way and his patience and availability
Julie
Cuyahoga Falls
OH
Date:
10/6/2026
5
Chris was very great with communication and helpjng us understand every step of the process. He had great communication and i really felt he had our best interest in mind theough the whole process
Michael
Concord
NC
Date:
10/6/2026
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