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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
I think Ed has gotten my last 5 RE LOANS ALWAYS BEST
Mark G
Horseshoe Bay
TX
Date:
1/22/2026
5
5555555
Brian was extremely helpful, explained everything precisely, stayed in close contact and made our home buying experience easy, stress free, and exiting! Brian is amazing, knowledgeable and very professional
Amy L
Pueblo
CO
Date:
1/22/2026
5
5555555
Easy to work with and timely with deliverable's.
Emily
Seattle
Washington
Date:
1/22/2026
5
5555555
Everything, Nicole was incredible!
Ronald
Clifton
CO
Date:
1/22/2026
5
5555555
Don is absolutely great to work with. He helped me weigh my options to best financially support my goals.
Benjamin
Hebron
IL
Date:
1/22/2026
5
5555555
Made the whole process very easy, answered all of our questions in a timely manner
Christopher Wayne
Longview
TX
Date:
1/22/2026
5
5555555
I want to sincerely thank Chelsea for everything she did throughout my home buying journey. There were so many moments when the process felt overwhelming, but she consistently showed up with patience, clarity, and genuine care. She made something that could have been incredibly stressful feel manageable, and that meant more to me than I can put into words. Chelsea’s support never felt transactional—it felt personal. She truly guided me through such a major milestone with compassion and professionalism, and I will never forget the way she showed up for me every step of the way. I am beyond grateful to have had her in my corner and truly feel blessed because of it. If you’re looking for a loan officer who is knowledgeable, supportive, and genuinely cares about her clients, Chelsea is absolutely the one.
Asha
Morrow
GA
Date:
1/22/2026
5
5555555
Jerry and Joe were very accessible and helpful in explaining what was needed to ensure we were ready for closing .
Matthew
Glassboro
NJ
Date:
1/22/2026
5
5555555
Jason's commitment to customer service is unparalleled. He listens to needs and finds solutions based upon feedback.
Erin E
Mesa
AZ
Date:
1/22/2026
4
4444444
What made it great was they help me achieve my goal of buying a home.
Bryan Allen
Sterling
CO
Date:
1/22/2026
5
5555555
Shane made our loan experience a breeze and we couldn't have asked for a better lender!
Jonathan Curtis
Litchfield Park
AZ
Date:
1/22/2026
5
5555555
Evan worked with us no matter what. always responded quick and helped us understand the entire proces. Evan definitely made me a smarter human and I will tell everyone to go to him !
Sean
Ringgold
GA
Date:
1/22/2026
5
5555555
we appreciate everything you done for us you guys were amazing and you did it fast Thanks again
Jo Ann
Port Richey
FL
Date:
1/22/2026
5
5555555
Throughout what can often be a challenging and complicated process, Cindy provided exceptional support and simplified every step. From our initial meeting, she listened closely to my priorities, offered unique insights into the local market, and maintained timely communication through to the closing. Whether you are a first-time buyer, an experienced investor, purchasing a second home or interested in owning in the First State, I highly recommend her expertise!
Charles Wyatt
Dover
DE
Date:
1/22/2026
5
5555555
You are knowlegable, proffesional and responsive
Noel
Virginia Beach
VA
Date:
1/22/2026
5
5555555
Not at this time.
Charles
Surprise
AZ
Date:
1/22/2026
5
5555555
the team work
SEHADE
Schaumburg
IL
Date:
1/22/2026
5
5555555
Great communication and easy to get ahold of. willing to answers any and all questions
Carter
Kansas City
MO
Date:
1/22/2026
5
5555555
I felt supported and trusted everyone on my team. Joe was consistently available, responsive, communicative, patient and supportive.
Lori Elizabeth
Tempe
AZ
Date:
1/22/2026
5
5555555
Always avaliable and quick to answer any and all of our questions! very great experience
Joshua
Paragould
AR
Date:
1/22/2026
5
5555555
Working with Deninne has been an excellent experience from start to finish. As a first-time homebuyer, I truly appreciated her professionalism, responsiveness, and transparency throughout the entire process. Deninne took the time to explain every step clearly, answered all my questions promptly, and ensured I felt confident in my decisions. The loan process was smooth, efficient, and stress-free. I never felt pressured, and her team went above and beyond to secure the possible terms for my situation.
Paolo
Santa Clarita
CA
Date:
1/22/2026
5
5555555
Knowing that I had Chris and his team working hard for me made this experience great. I knew that I was getting the best!
Jessica Lea
Surprise
AZ
Date:
1/22/2026
5
5555555
She helped us in everything communication wise is on point that makes her great.
Elizabeth
Leesburg
VA
Date:
1/22/2026
5
5555555
Very little effort was required on our part and the additional half-point discounted rate was a welcome savings we look forward to using your team when refinancing becomes attractive.
Donald G
Helena
AL
Date:
1/22/2026
5
5555555
Great communication and quick to close.
Lisa
Grants Pass
OR
Date:
1/22/2026
5
5555555
Great communication trustworthy, excellent rates and customer service
Carmen Dane
Punta Gorda
FL
Date:
1/22/2026
5
5555555
Easy to woto
Akash
High Point
NC
Date:
1/22/2026
5
5555555
Shelly, Jessie and John made this a very simple, easy process.
Pamela Dawn
Gilbertown
AL
Date:
1/22/2026
5
5555555
Brent explained every step of the process to us in great detail ensuring that we understood everything as first time home buyers. I truly felt thay Brent had our best interest at heart. His communication and timeliness were superb and he made our home buying process , which can feel stressful, smooth and exciting!
Taylor Lambert
Sorrento
FL
Date:
1/22/2026
5
5555555
Easy to work with Vinnie and Rebecca. Both very responsive.
Gina
Miller Place
NY
Date:
1/22/2026
5
5555555
Scott Ely and Staff
Robert A
Bluffton
SC
Date:
1/22/2026
5
5555555
Steven was exceptionally communicative and supportive throughout the entire process!
Kristie
Minneapolis
MN
Date:
1/22/2026
5
5555555
Fast and easy good communication
Desiray
Brookland
AR
Date:
1/22/2026
5
5555555
chris was always right there to answer my questions and walk me through unfamiliar territory.
Donna C
Lancaster
SC
Date:
1/22/2026
5
5555555
Everyone in the office is helpful and extremely knowledgeable. Excellent service.
Michele Renee
Savannah
MO
Date:
1/22/2026
5
5555555
Joe was very helpful and got things done quickly!
Barbara Costin
Phoenix
AZ
Date:
1/22/2026
5
5555555
Both Bob and Zak were a huge help throughout the process and answered my questions thoroughly. They also did a good job of following up to ensure tasks were completed on time, and being clear on deadlines. Along with being graceful and forgiving when we missed a step and needed to shift a bit. Thank you both!
Brett Alexander
Belleville
WI
Date:
1/22/2026
5
5555555
From Day 1 Lee was an excellent communicator and always tried to be available for questions and concerns! He made me feel very comfortable and was great at explaining mortgage terms so I could understand. The process was way less stressful than I thought it would be, and I would definitely pick Lee if I had to do it all over again!
Charity Leanne
Cheyenne
WY
Date:
1/22/2026
5
5555555
Bethany was extremely responsive and made a daunting process easy.
Evan Michael
Milford
OH
Date:
1/22/2026
5
5555555
The process was straightforward and there was good communicatio.
Monica M
Spokane
WA
Date:
1/22/2026
5
5555555
Regina was very communicative and got things done in a timely manner she was always available for questions and was able to get us pricing information for each house we chose to look at this made making a decision on a home very easy and smooth
Audrey
Surprise
AZ
Date:
1/22/2026
4
4444444
Kristi put together a difficult loan to approve and she worked closely with the underwriters gaining approval.
Rickey L
Huffman
TX
Date:
1/22/2026
5
5555555
Every interaction was pleasant and easy. Amy and her team were always there to help and answer any questions. I love the friendliness and enthusiasm that came along with my purchase. Thank you so much.
Terry
Sandy
UT
Date:
1/22/2026
5
5555555
Shawn is very easy to work with, knows his stuff, and is on the ball.
David
Clarkdale
AZ
Date:
1/22/2026
5
5555555
................
Michael
Prescott
AZ
Date:
1/22/2026
5
5555555
Jason and Adam
Brandon
Greeley
CO
Date:
1/22/2026
5
5555555
good attitude pleasant to talk to paid my process, less stressful
Keith A
Tallmadge
OH
Date:
1/22/2026
5
5555555
Everything was very prompt and efficient. Very thankful for all their help, especially since we were buying from abroad
Stacy L
North Chesterfield
VA
Date:
1/22/2026
5
5555555
Everything went well.
Dale
Coral Springs
FL
Date:
1/22/2026
5
5555555
Brad and his team worked incredibly fast to meet our rapid closing date . Brad maintained constant communication and walked us through every step of the way, making the complex process easy and painless! We secured our dream home and couldn't be happier with all the work Brad put in. Thanks!
John
Shoreview
MN
Date:
1/22/2026
5
5555555
Tracey kept us informed and made the process smoothless. She looked at all possible solutions that would work best for us.
Deborah J
Peculiar
MO
Date:
1/22/2026
5
5555555
Excelent preparation,treatment and trust,always in the best position to look for the best option for the clients
Aneilys Z
Grand Island
NE
Date:
1/22/2026
5
5555555
From beginning to end any time I had a question I was able to reach out and speak to someone. they were very helpful and made the process pleasant . Thank you!!
Erin Maree
Louisville
KY
Date:
1/22/2026
5
5555555
Everything
Eric S
Mukwonago
WI
Date:
1/22/2026
5
5555555
Constant communication even outside of normal business hours was very
Chase A
Austin
MN
Date:
1/22/2026
4
4444444
it's a home loan process, those are never pleasant, but dean and his team were pretty good.
Emily
Brookfield
IL
Date:
1/22/2026
5
5555555
Clear and concise communication.
Chance J
Jacksonville
FL
Date:
1/22/2026
5
5555555
Dan is the best
Charbel
Franklin
MA
Date:
1/22/2026
5
5555555
Johnny and his team were always thinking ahead, advised me during the whole process had all paperwork ready and on time. great team!!!
Carlos
Lorain
OH
Date:
1/22/2026
5
5555555
Lucy is amazing! Ive worked with her multiple times and refer all friends and family!
Mary
Hartville
OH
Date:
1/22/2026
5
5555555
Quick responses to questions and relatively easy process compared to other mortgage cos.
Mark
Hampstead
NC
Date:
1/22/2026
5
5555555
Santi and hi team were very helpful every step of the way and provided things I wouldn't wven even know to ask for I was super appreciative and felt like what I was wanting was given to me
Osiris
Pima
AZ
Date:
1/22/2026
5
5555555
She made it the most esay and efortlees process I have ever seen. We are so greatfull of all the hard work she put in and would use her again in a heartbeat. The best in the bizz!!!
Christopher Luke
Sparkman
AR
Date:
1/22/2026
5
5555555
Will and and his team know how to execute. They tell you exactly what they need and make sure you understand every step of the process.
Luis
Lynchburg
VA
Date:
1/22/2026
5
5555555
They treated me with kindness and respect from start to finish and made what could have been a very stressful process feel manageable and positive.
Luz Angela
Elizabethville
PA
Date:
1/22/2026
5
5555555
Communication was key and Peter did a great job of breaking things down for us - co-buyer was a first time buyer. The video breakdowns were great and walked us through. Everyone was polite and professional and very patient with me as I have memory problems. All in all the entire loan from start to finish was painless, coherent, and understandable - things I cannot say about other houses I have bought. Thank you!
Brian
San Diego
CA
Date:
1/22/2026
5
5555555
The team was very patient, very supportive and Katie was super friendly!!!
Barbara
St Louis Park
MN
Date:
1/22/2026
5
5555555
Proactively reached out knowing it would benefit us by refinancing our mortgage. Made the entire process smooth while keeping us informed along the way.
Jason
Cambridge
MN
Date:
1/22/2026
5
5555555
Working with Robin was such an amazing experience. She is so knowledgeable and on top of everything. She guided us through the entire home purchase process and worked seamlessly with our Title Company and our Real Eatate Agent. As nerve wracking as it may be to purchase a home, Robin and her team made it almost too easy. We are so grateful to have worked with Robin and highly recommend her. Thank you Robin for all your wonderful assistance and guidance!
Nicoleta
Peoria
AZ
Date:
1/22/2026
5
5555555
Staying in contact with me answering all my questions and keeping me updated
Codie
Cleburne
TX
Date:
1/22/2026
5
5555555
Bryan was always easy to contact. His followup on issues was quick and easy making the process to get our mortgage smooth and effective. He always had a good discussion with me whenever I needed clarifications. His exellent listening skills made me confident that I was getting a thorough and carefully considered response. I would easily recommend that they deal with him when considering a mortgage.
Francisco J
Tucson
AZ
Date:
1/22/2026
5
5555555
Always open in my question and procedures
Herminio
Mesa
AZ
Date:
1/22/2026
5
5555555
Dan is simply the best. Kirkland local. Knows how to get things done quickly while not compromising on quality. Any questions are either answered promptly by Dan himself, Ember or other members of his fantastic team. We will use again!
Scott McKinnon
Date:
1/21/2026
5
5555555
Efficient, professional and friendly .
Robert Earl
Louisville
KY
Date:
1/21/2026
5
5555555
Jamie with the Fairway Home Mortgage Team has been amazing every step of the way! This is our first time purchasing a home, and he made it so easy! Very professional and helpful and very personable throughout the whole process! Highly recommend Jamie and his complete staff!
Wanda
Date:
1/21/2026
5
5555555
Everything super smooth I taught i was going to get headaches but this team made Everything seem super easy and very helpful this team is amazing
Christopher Simon
Los Fresnos
TX
Date:
1/21/2026
5
5555555
very quick to respond to questions and issues
Linda
Walnut
IL
Date:
1/21/2026
5
5555555
Really great availability and communication. Questions were always answered almost immediately no matter the time of day.
Jazmin
Snellville
GA
Date:
1/21/2026
5
5555555
Everything was explained perfectly!
Nicolette
Omaha
NE
Date:
1/21/2026
5
5555555
Amazing communication, great punctuality with relaying important information.
Patrick Ian
Prattville
AL
Date:
1/21/2026
5
5555555
Prop Communications. Questions were answered quickly and in verbiage I could understand
Haley
Franklin
WI
Date:
1/21/2026
5
5555555
we did love to work with Jace,he is very good in what is doing in the field of his Job, if you work with him ,you will feel like you dealing with a person with great experiences in his fied,he know his Job.
Ndayi
Aurora
CO
Date:
1/21/2026
5
5555555
Jessica and Tori made the transition smooth and worry free. Great communication!
Valerie J
Tucson
AZ
Date:
1/21/2026
5
5555555
An absolute pleasure to work with. Communication is excellent, everything is explained clearly to my buyers, and the entire process feels smooth from start to finish. Super friendly, responsive, and truly amazing to work with. I recommend them without hesitation!!!
Talia Budz
Date:
1/21/2026
5
5555555
Alli was very responsive and quick throughout the whole process. She did an outstanding job helping us figure out what our best loan options were and was always there to guide us with everything we needed. We had a wonderful experience working with Alli and highly recommend her.
Troy Bernard
Merrillville
IN
Date:
1/21/2026
5
5555555
Very good service. I felt like the only client on earth while working with these professionals.
Andrew Martin
Date:
1/21/2026
5
5555555
Prompt service. I felt like I was the only
Andrew G
Waynesboro
PA
Date:
1/21/2026
5
5555555
Fast and easy process.
Ramon G
Glendale
AZ
Date:
1/21/2026
5
5555555
This was the fastest and most of the people I have worked with. I would work with them again in the future they took what one company I have to do in three months and got it done five stars.
Devan Barnes
Date:
1/21/2026
5
5555555
Responsiveness, punctuality, sound advice.
Joshua
Colonial Bch
VA
Date:
1/21/2026
5
5555555
Bradley Smith was extremely prompt and responsive, always answering calls. He was very educational and took the time to clearly explain everything about buying a house. Great experience overall
Sarah Ronee
Indianapolis
IN
Date:
1/21/2026
5
5555555
Very professional, patient, and thorough. Highly recommend!
Nellie Scurrah
Date:
1/21/2026
5
5555555
I had a great experience refinancing my house. Very friendly environment, everything is explained, no rush, and overall great experience! Thank you!
Aliaksei Koran
Date:
1/21/2026
5
5555555
It was very easy, friendly, and clear what to do.
Aleksei
Spring
TX
Date:
1/21/2026
5
5555555
Liane was amazing to work with and helped me purchase my first home with confidence. She was always responsive, knowledgeable, and made the entire process feel easy and stress-free. I couldn’t recommend her more to anyone buying a home—especially first-time buyers!
Reese Teresa
Scottsdale
AZ
Date:
1/21/2026
5
5555555
This is a great mortgage company to work with. We would recommend them to anyone needing help.
Angel Dyson
Date:
1/21/2026
4
4444444
Haven worked really hard to get closed quickly
Heather Jo
Mishawaka
IN
Date:
1/21/2026
5
5555555
Y'all were on top of things and very informative. Yall made this a great experience
Angel Michelle
Hickory
NC
Date:
1/21/2026
5
5555555
Fast, accurate, and available. This was a flawless victory.
Casey Thomas
Peoria
AZ
Date:
1/21/2026
5
5555555
So impressed with this team of professionals! Went above and beyond every step of the way. Highly recommend!!
Chad R
Date:
1/21/2026
See More Reviews
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Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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