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*Pre-approval is based on a preliminary review of credit information provided to Fairway Independent Mortgage Corporation, which has not been reviewed by underwriting. If you have submitted verifying documentation, you have done so voluntarily. Final loan approval is subject to a full underwriting review of support documentation including, but not limited to, applicants’ creditworthiness, assets, income information, and a satisfactory appraisal.
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Through our nonprofit organizations, Fairway Cares and American Warrior Initiative (AWI), we are able to bring comfort, hope and support to  people within the Fairway community and beyond. Each year both non-profit organizations are able to grow and impact more lives through the generous contributions of Fairway employees.

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Fairway Cares is the charitable arm of Fairway Home Mortgage. For over 20 years, Fairway's nationwide network of employees has demonstrated a deep care for the communities and people they serve.

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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Jonathan has been through a couple of purchases I've made over the years. As well as a couple other deals that I had to back away from. Jonathan has been extremely reliable and trustworthy. Great advice and gets the wheels moving quickly. Communication is a breeze.
Kevin L
Maricopa
AZ
Date:
4/4/2026
5
5555555
Knowledgeable assistance, patience and understanding
Larry L.
Clayton
IN
Date:
4/4/2026
5
5555555
Superb communication of easy to understand instruction.
Deborah L
Prescott
AZ
Date:
4/4/2026
5
5555555
Fast, easy process
Jon W.
Kensington
MD
Date:
4/4/2026
5
5555555
We couldnt be more pleased with Alli & team We were informed and they were very prompt with emails This is our 5th home and wish we had Fairway 4 houses ago! We will definitely recommend them to Everyone Thank you we are very happy with our home
Jennifer
Date:
4/4/2026
5
5555555
Mike and Katie and the rest of the team bent over backwards to evrything neccessary to get this closed. I can't thank them enough!!!
Anthony P
Gurnee
IL
Date:
4/4/2026
5
5555555
Chris was very attentive, helpful, and communicative. He gave us all the information we needed in a timely manner and was extremely willing to help wherever he could!
Nicole Ashley
Arlington
VA
Date:
4/4/2026
5
5555555
The ease and comfort she created she made us feel cared for
George
Palmdale
CA
Date:
4/4/2026
5
5555555
Excellent advice, commuications, and follow through.
Kirk J.
University Place
WA
Date:
4/4/2026
5
5555555
Tim and his team provided a smooth transition throught our home purchase/loan proces. We appreciated his expertise with all the particulars through the process, kind manner and excellent communication.
Tamera Jane
Olathe
KS
Date:
4/4/2026
5
5555555
Jonathan is alway the key factor, because he makes everything painless. jonathan always takes great care of us.
Angela D
Maricopa
AZ
Date:
4/4/2026
5
5555555
Jeff Titus great, guy, fast, reliable
Tyler Brad
Coalville
UT
Date:
4/4/2026
5
5555555
Monica had great communication with us throughout the whole process and made understanding the closing timeline easy!
Allison Paige
Canton
TX
Date:
4/4/2026
5
5555555
It was easy and quick and efficient.
Valerie J
Des Plaines
IL
Date:
4/4/2026
5
5555555
Melanie and the team at Fairway were incredibly easy to communicate with and kept the process pain free from start to finish.
Jacob
Prairie Grove
AR
Date:
4/4/2026
5
5555555
Mr. Derick, our Loan Officer, was absolutely amazing! His work was truly outstanding from start to finish. He remained transparent throughout the entire process, keeping us informed every step of the way. He worked around the clock to ensure all deadlines were met, which gave us great confidence and peace of mind. Mr. Derick consistently went above and beyond in assisting my spouse and me. His professionalism, dedication, and commitment to his clients are unmatched. He made what could have been a stressful process feel smooth and manageable. I highly recommend Mr. Derick to anyone looking for a knowledgeable, reliable, and hardworking Loan Officer. You will be in great hands!
Ricardo
Killeen
TX
Date:
4/4/2026
5
5555555
Everyone i spoke to was very friendly and professional, my questions no matter how small or silly were answered super fast, i felt like i was the only client they had, Sarah was amazong and helped me every step of the way.
Elijah W
Leesburg
OH
Date:
4/4/2026
5
5555555
I had a great experience working with Steve Lemmons at Fairway Mortgage on my refinance. He made the whole process easy and smooth, with great communication throughout. One thing that stood out, he always had a story about how he’d just done something similar, which gave me a lot of confidence I was in good hands. Quick, professional, and no surprises. Highly recommend.
Joshua C
Tucson
AZ
Date:
4/4/2026
5
5555555
I had a great experience working with Brittney Hansen throughout the home buying process. This is the second time we've used her, and once again she was extremely responsive, knowledgeable, and made everything easy to understand from start to finish. She kept us updated at every step. I would definitely recommend her to anyone going through the home buying process.
Carolina
Colorado Springs
CO
Date:
4/4/2026
5
5555555
All aspects of the transaction went very smoothly and all communications were timely and clear.
Stephanie
Lakewood
CO
Date:
4/4/2026
5
5555555
Christopher is always transparent on the process, market trends and potential impact of my options allowing me to make a well-informed decision with the peace of mind that all factors are being considered. No bait and switch or hiding important items in the details. I completed my original mortgage and a recent refinance with him and Fairway. They are my go-to for all things mortgage related.
Jeremiah
Kannapolis
NC
Date:
4/4/2026
5
5555555
IIlovedhoweverythingwaseasilyexplainedspeciallyErickabeingontheteamshemadeeverythingsostress,freeandgivingthebestadviceandthebestoutlookoneverythingespeciallywhenitcamedowntogettingeverythingfinalized.Itwasjustaneasyprocess.
Adriana N
Arizona City
AZ
Date:
4/4/2026
5
5555555
Gene is very efficient and personable. He was very responsive to my questions. We would definitely use him again!
Paula
Albuquerque
NM
Date:
4/4/2026
5
5555555
Lori's connections, knowledge and communication are excellent. Setting us up for success from the first phone call and putting us in touch with all the right people
Danielle K
Sandy
OR
Date:
4/4/2026
5
5555555
We greatly appreciated the communication and clarity working with Kat. Whenever we went in for closing we practically understood everything the paperwork was saying already . As first time buyers it was super helpful!
Victoria
Decatur
GA
Date:
4/4/2026
5
5555555
Bethany went above and beyond to work with me, my financial advisor and my trust attorney to try to structure my home purchase in the way we needed.
Timothy W
Milford
OH
Date:
4/4/2026
5
5555555
From start to finish, everything was carefully crafted, smooth, and easy to understand. We are so thankful
John
Houston
TX
Date:
4/4/2026
5
5555555
Dan is very proactive at communicating, and explains everything in layman's terms so its it's easy to understand
Sarah
San Diego
CA
Date:
4/4/2026
5
5555555
Answering all of our many questions, getting us numbers quickly when we were searching for our house. Explaining everything as the process unfolded. Even being at our closing.
Jessica
Caldwell
ID
Date:
4/3/2026
5
5555555
Second time working with Mrs Gallegos , very professional and helpful thanks to her the process was easy to understand.
Rosa I
Oak Lawn
IL
Date:
4/3/2026
5
5555555
Communication was great, always available for talking through scenarios and addressing questions. Very friendly and knowledgeable.
Fernando
Surprise
AZ
Date:
4/3/2026
5
5555555
Proactive in reaching out to secure lower rate. Easy and quick to respond.
Kristina
Madison
WI
Date:
4/3/2026
5
5555555
Rusty was hands down the best part of our entire experience. He is incredibly professional, knowledgeable, and genuinely friendly. From start to finish, he stayed on top of every detail & made the whole process feel smooth and stress-free. Rusty went above and beyond in every way, and we could not have asked for a better loan officer.
Lisa E
Morrilton
AR
Date:
4/3/2026
5
5555555
2 things he is bilingual y he explains to us with details and takes time to listen us be careful making sure we understand everything 2 he delete it good job and we are happy for all those numbers by the end of the closing. We will say thanks so much Diego for let us the opportunity to work with you one more time hopefully not the last one because I wanna share to everybody that I know see how much we can trust you. Thanks so much again a lot of blessing.
Javier
Cherry Valley
IL
Date:
4/3/2026
5
5555555
The communication was the best part. Clear and consistent! super easy to work with and so helpful! We loved the motivation.
Brandon T
Kuna
ID
Date:
4/3/2026
5
5555555
Great communication, trustworthy information, professional service. Timely and easy to use technolog.
Levi J
Louisville
KY
Date:
4/3/2026
5
5555555
Lou is very knowledgeable, clearly an expert! He was also extremely responsive to texts and callas when we had a question or concern . The entire process went so smoothly, thanks to his work !
Morgan
Marietta
GA
Date:
4/3/2026
5
5555555
Keith helped through a very complicated refi process with our renovation and got us to the end with a fantastic rate.
Mark
Seattle
WA
Date:
4/3/2026
5
5555555
We want to express our heartfelt gratitude for your invaluable support and guidance that you have provided us and managing our refinance journey. We appreciate your insightful advice. Your expertise and thoughtful approach have made a significant difference.
Tracy L
Gardner
KS
Date:
4/3/2026
5
5555555
The communication was thorough and timely. The response rate to questions was great. The electronic system and app were easy to navigate. Kim is personally a very friendly and helpful individual.
Brian C
Smithfield
VA
Date:
4/3/2026
5
5555555
They did everything
Alexander A
Vero Beach
FL
Date:
4/3/2026
5
5555555
Timely responses, easy process
Cleary
Chicago
IL
Date:
4/3/2026
5
5555555
Brad was so friendly and personable. I felt like i was talking with my neighbor, and he was easy to get a hold of and answer my questions timely
Gregory James
Lebanon
TN
Date:
4/3/2026
5
5555555
Amazing experience, as always!
Christina
Savannah
GA
Date:
4/3/2026
5
5555555
Steve had great energy and positivity consistently throughout the process. He was clear and precise. It was definitely a delight to work with him.
Jacob
Forney
TX
Date:
4/3/2026
5
5555555
Chadston was great to work with!
Randolph C
Lancaster
PA
Date:
4/3/2026
5
5555555
Cheryl was there for us the whole time we were going through the process. She was even on vacation, and she took the time to make sure everything went ok at our clsing. Great job by Cheryl!!!
Paul G.
Wareham
MA
Date:
4/3/2026
5
5555555
Carla was a pleasure to work with! She made the entire process seamless and her communication was always spot on.
Michael Joseph
Prosper
TX
Date:
4/3/2026
5
5555555
Everything
Gary J
Evanston
WY
Date:
4/3/2026
5
5555555
Nevin is so amazing! Always available, always has an answer, and so very kind. I'm in real estate (this time as the buyer) and Nevin is by far the best I've seen in the mortgage industry!
Alicia
Burlington
NC
Date:
4/3/2026
5
5555555
Steve was the loan officer for the Buyer's side. The seller and I very impressed on how quickly and smoothly everything was done!! I will definitely keep his name for future references!!
Manal
Date:
4/3/2026
5
5555555
..........
Angela B
Struthers
OH
Date:
4/3/2026
5
5555555
It was very quick and completed with out any flaws
Michael
Broken Arrow
OK
Date:
4/3/2026
5
5555555
N/A thank you
Carey Raymond
Bardstown
KY
Date:
4/3/2026
5
5555555
Very responsive to all my questions. Expectations were set appropriately and the process and results aligned. Would highly recommend for those looking for this type of financial instrument.
Jeffrey L
Jacksonville
FL
Date:
4/3/2026
5
5555555
Shelley and team were outstanding to work with (again)!! Helpful, communicative, and full of joy all around . They made our refinance process as easy as possible. Love this team!
Allyson Lea
Little Elm
TX
Date:
4/3/2026
5
5555555
Alli explained every step of the process as we went, and took as much stress as possible out of it.
Trava
Date:
4/3/2026
5
5555555
Braden communicated throughout our process and was available anytime we needed him. He helped make our process easy!
Mikayla
Beaumont
TX
Date:
4/3/2026
5
5555555
Every thing was happening at once but it got done quickly organized fashion
Mark
Elmwood Park
IL
Date:
4/3/2026
5
5555555
Working with Daniel has and always will be a good experience he makes it easy and fast great person to work along side
Zachary
Lime Ridge
WI
Date:
4/3/2026
5
5555555
Effective communication and a knowledgeable team
Braden
Phoenix
AZ
Date:
4/3/2026
5
5555555
Easy communication
Victor
Lawndale
NC
Date:
4/3/2026
5
5555555
She was very helpful throughout the process. Our last house purchase was 28 years ago and their are a lot of new laws and regulations that she helped us navigate. It was also our first experience doing everything online and she offered advice that helped to get the right "paperwork" where it needed to go. Thank you!
Linda
Albuquerque
NM
Date:
4/3/2026
5
5555555
Leslie, Ashley and Richard were wonderful to work with. Made the process of getting a loan pleasant and easy. Very knowledgeable!!
Ola M
Gainesville
VA
Date:
4/3/2026
5
5555555
Mike was a helpful guide through the murky forests of paperwork, deadlines, and complicated terminology. He made everything accessible to us. I loved the apps that kept everything in one place. Mike was very responsive and helpful and he didn't drop one ball as he was orchestrating everything for a quick close on our home. Thank you so much Mike. We are very grateful!
Marissa N
Madison
WI
Date:
4/3/2026
5
5555555
Flawless closing - approved well ahead of time - no surprises or other issues at all. Easiest closing I've had yet...
Michael
Buford
GA
Date:
4/3/2026
5
5555555
Please refer to my comments in previous survey. I took this survey already but don't mind doing it one more time for Ricardo because he's awesome.
Justin Marcus
Reisterstown
MD
Date:
4/3/2026
5
5555555
Brian was quick to respond and answer any questions. He was also very competitive with interest rates
Gavin
Nephi
UT
Date:
4/3/2026
5
5555555
Jared was great with communication and was always there if we had any questions i appreciate how understanding he was of what we wanted and he was able to get it done no problem. THANK YOU JARED!!
Teague
Forest Grove
OR
Date:
4/3/2026
5
5555555
Always a pleasure working with your team - Thanks!
Dan
Salt Lake City
UT
Date:
4/3/2026
5
5555555
Great communication. Really streamlined process process through the app.
Megan Lee
Los Angeles
CA
Date:
4/3/2026
5
5555555
Eric made the whole experience easy and comfortable. Eric is reliable and transparent making sure to answer any and all questions that we had.
Daniel G
Germantown
MD
Date:
4/3/2026
5
5555555
I can communicate with Ryan easily and quickly!
Deborah
De Soto
KS
Date:
4/3/2026
5
5555555
Becky goes ubuv and
Travis L
White City
OR
Date:
4/3/2026
5
5555555
Great communication & amazing people! Very easy process
Laura Madison
Lawndale
NC
Date:
4/3/2026
5
5555555
Great communication - always provides great advide - thinking from a customer perspective
Markus Georg
Palm Coast
FL
Date:
4/3/2026
5
5555555
Roger is extremely knowledgeable, great at communicating, and is there every step of the way
Kimberlee
Fullerton
CA
Date:
4/3/2026
4
4444444
I feel like there wasn't much communication considering I was a first time home buyer . Im very satisfied with the outcome and am grateful to the realtor for helping me through the process
Angela K
Walden
CO
Date:
4/3/2026
5
5555555
Great to work, answered the question promptly
Mridul
Sugar Hill
GA
Date:
4/3/2026
5
5555555
Jessica made the process clear for us. Communication was great!
Julie
Tucson
AZ
Date:
4/3/2026
5
5555555
Good communication throughout the whole process.
Charles
Vernon Hills
IL
Date:
4/3/2026
5
5555555
Communication and ability to get the deal closed
Kevin Lance
Camden
AR
Date:
4/3/2026
5
5555555
Customer service and attetion to details
Matthew
Brooklyn Park
MN
Date:
4/3/2026
5
5555555
Quick, painless, and easy!
Acacia
Boise
ID
Date:
4/3/2026
5
5555555
Communication, timeliness, and overall care Luke put into working with us.
Lacy
Prairie Du Chien
WI
Date:
4/3/2026
5
5555555
Quick and easy transaction.
Matthew C
Kansas City
MO
Date:
4/3/2026
5
5555555
The hand handle experience and explaination of services being performed.
Dakiya
Baltimore
MD
Date:
4/3/2026
5
5555555
Mike was super helpful working through different scenarios with me. Really appreciated his commitment to figuring out which would be best!
Sarah E.
Washington
DC
Date:
4/3/2026
5
5555555
Justin was quick to answer all my questions and guide me along the way. Even if it was after office hours he always got back to me right away. His assistant Carlos was amazing as well.
Linda
Salado
TX
Date:
4/3/2026
5
5555555
Very easy to deal with and helped along fhe way
Ryan
Wakarusa
KS
Date:
4/3/2026
5
5555555
clarity , transparency and timely response, explained the process and clarified the queries.
Saravanai Perumal
Delaware
OH
Date:
4/3/2026
5
5555555
Renee kept us informed every step of the way and anticipated questions we might have before and during the signing process. She is always friendly and great to work with!
Jessica L
Shawnee
KS
Date:
4/3/2026
5
5555555
Lesa is always so responsive and knowledgeable. She handled the transaction so quickly and ensured everything was ticked and tied perfectly. Thank you, Lesa!
Kimberly M
Red Bluff
CA
Date:
4/3/2026
5
5555555
Great communication throughout the entire process.Todd took the time to help me understand everything from start to finish and made sure I was taken care of.
Danielle Kirsten
Charles City
VA
Date:
4/3/2026
5
5555555
We were always in the know about everything happening with the process. Smooth and seamless!
Christopher
Huntley
IL
Date:
4/3/2026
5
5555555
He kept us in the loop of everything that went on. Seemed quick at doing things.
Cynthia M
Huntley
IL
Date:
4/3/2026
5
5555555
Fast responses for everything
Daniel S
Red Bluff
CA
Date:
4/3/2026
5
5555555
Not only is Deb a finance pro, she has real world working knowledge to answer all questions. But also connections and relationships developed with professional roofers, electricians, plumbers, etc. Deb has been a major part in the next steps toward our future!
Charles Lester
Oakland
ME
Date:
4/3/2026
4
4444444
Ease of communication
Ian M
Chicago
IL
Date:
4/3/2026
5
5555555
Extra effort
Nathanael
Big Spring
TX
Date:
4/3/2026
See More Reviews
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4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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