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*Pre-approval is based on a preliminary review of credit information provided to Fairway Independent Mortgage Corporation, which has not been reviewed by underwriting. If you have submitted verifying documentation, you have done so voluntarily. Final loan approval is subject to a full underwriting review of support documentation including, but not limited to, applicants’ creditworthiness, assets, income information, and a satisfactory appraisal.
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1-2-3 we try to make it easy! From pre-qualification to the full application to the closing at title time. Making the closing process fast, secure, and in step with our award winning customer service we provide each borrower.
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Fairway Cares is the charitable arm of Fairway Home Mortgage. For over 20 years, Fairway's nationwide network of employees has demonstrated a deep care for the communities and people they serve.

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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
process was very easy and I really enjoyed using the app. The E closing was great too.
Gabrielle
Manchester
NH
Date:
4/26/2026
5
5555555
After being denied for a conventional loan, he was able to work with an FHA and got that one approved
Martin
Omaha
NE
Date:
4/26/2026
5
5555555
Getting the house we wanted made everything great.
Sakina
Oshkosh
WI
Date:
4/26/2026
5
5555555
Great team
Benjamin
Lake Elmo
MN
Date:
4/26/2026
5
5555555
Kyle explained the process all the way through, was available to answer any questions I had, kept in regular contact with me and was an overall absolute pleasure to work with!
Kimberly
Fruita
CO
Date:
4/26/2026
5
5555555
Ross is wonderful to work with. Very knowledgeable, patient and accommodating. Weʻve owned many homes and made a daunting process so smooth. He provided great customer service!
Patricia
Volcano
HI
Date:
4/26/2026
5
5555555
Jake was amazing!! Communication was excellent, so pleasant & helpful. He made the whole process so smooth & easy with no stress whatsoeve.
Geraldine
Coeur D Alene
ID
Date:
4/26/2026
5
5555555
Always attention to detail.
Phil
Farr West
UT
Date:
4/26/2026
5
5555555
Jaime was always available to help us. From begi to end. Answered all of our questions and concerns. Made the whole process easier and stress free for us. Always helping us out when something was needed. As a first home buyer this process was so smooth and that was thanks to Jaime
Johanna
Fort Worth
TX
Date:
4/26/2026
5
5555555
Tara and her team were always available to help around the clock, and to answer any questions we had as first time home buyers. They were kind, knowledgeable and most importantly attentive to detail!
Myah-Raye
Edgewater
FL
Date:
4/26/2026
5
5555555
Extremely helpful and thoughtful. quick to respond and on top of it.
Sydney
West Jordan
UT
Date:
4/26/2026
5
5555555
From the very first application, to the closing date, Fairway made it easy and seamless to close on our forever home. I loved the personal experience with the lenders, who were always eager to answer my questions and further explain things if needed. I was blown away with how fast the process was and appreciated the team's kindness and performance. Thank you Fairway for helping us buy our home!
Stephanie
Aurora
MN
Date:
4/26/2026
5
5555555
Competitive rates and fast responses
Vivian
Gainesville
VA
Date:
4/26/2026
5
5555555
Mike was always ready to answer any question I had. He was very pleasant and easy to do business. I would highly recommend him to any of my family and friends.
Susan
Elon
NC
Date:
4/26/2026
5
5555555
Kyle is amazing From start to finish what a great transaction . Will definitely refer and use again
Jonathan
Crown Point
IN
Date:
4/26/2026
5
5555555
The communication and transparency is really what made our experience amazing. Especially step by step communication so we knew exactly where we were and what was still needed.
Jessica
Wickliffe
OH
Date:
4/26/2026
5
5555555
Pam is great. very friend and committed to her clients
Karen
Kimberly
AL
Date:
4/26/2026
5
5555555
From start to finish Pat was amazing. Every part was easy and clearly communicated.
Michael
Warsaw
IN
Date:
4/26/2026
5
5555555
Katie made me feel so comfortable and she always reminded me that she was available if I should have any questions at all. That meant a lot to me.
Luz
Round Rock
TX
Date:
4/26/2026
5
5555555
Very in top of the daily influx of coorespondence. Excellent to work with.
Kenneth
Bel Air
MD
Date:
4/26/2026
5
5555555
Mrs Tammy was absolutly awesome and an absolute joy to work with! She helped everything run easily and smoothly. I higly recommend her and her team wheather you are buying a home for the first time or this is your tenth time!
Angel
Ripley
TN
Date:
4/26/2026
4
4444444
Access to different resources - title company and insurance was super helpful
Meredith
Richmond
MA
Date:
4/26/2026
5
5555555
Scott was very professional and responsive
Aaron
Inman
SC
Date:
4/26/2026
5
5555555
Communication was amazing. The team gave quick responses for everything I needed or had questions on.
Chad
Berlin Center
OH
Date:
4/26/2026
5
5555555
Steve is the best loan officer I've ever worked with. Knowledgeable, efficient, and very diligent.
Adam
Tucson
AZ
Date:
4/26/2026
5
5555555
Smooth process of getting approved
Bruce
Holladay
UT
Date:
4/26/2026
5
5555555
The communication was very good. I was well informed throughout the refiannce process. I felt as thouhg we were in good hands!
Maureen
Ashland
MA
Date:
4/26/2026
5
5555555
Her communications were quick and clear for me to know what I should and need to do.
Joshua
Fort Wayne
IN
Date:
4/26/2026
5
5555555
Jen was the absolute best to work with! She answered all questions extremely fast and with complete and total accuracy! I loved every minute of working with her!
Shelby
New Enterprise
PA
Date:
4/26/2026
5
5555555
Great service
Manpreet
Vacaville
CA
Date:
4/26/2026
5
5555555
Great teamwork and easy to reach out
Arshdeep
Vacaville
CA
Date:
4/26/2026
5
5555555
Everyone was just so nice and helpful with everything along the way till we eventually closed on the propert!
JOSE
Fort Smith
AR
Date:
4/26/2026
5
5555555
Everything
Patrick
Somerville
TX
Date:
4/26/2026
5
5555555
John was always upfront and his team was great at communicating what was needed and next steps to keep my loan process easy and simple
James
Calera
AL
Date:
4/26/2026
5
5555555
We were able to get everything we needed in a time crunch situation.
Anne
Alpine
CA
Date:
4/26/2026
5
5555555
Brittany was great about answering questions and was very communicative throughout the process. She made it very easy.
Joelle
Cheyenne
WY
Date:
4/26/2026
5
5555555
Worked very hard to complete the transaction.
Kurt
Fairfield
MT
Date:
4/26/2026
5
5555555
Fast and friendly service with the entire team
Nicholas
Youngstown
OH
Date:
4/26/2026
5
5555555
Dave does great job being thorough in both understanding our personal (complicat) finances and explaining options . I have recommended friends to him and used his services twivery.
Rebecca
Northborough
MA
Date:
4/26/2026
5
5555555
Great communication, GREAT outcome. The whole experience was fantastic
Sarah
Grand Junction
CO
Date:
4/26/2026
5
5555555
I used Don and his team whem I bought my first house and they did sich an exc job I came back to use them again for my recent purchase . They were with me every step of the way, explaining everything so I wasnt left in the dark. Don did a great job of checking in, making sure I didn't have any questions and then when a problem came u, he was the one to make sure I knew and then did whatever he could to keep the stress off. highly recommend using Don and his team for a seamless transaction.
Jessica
Harvard
IL
Date:
4/26/2026
5
5555555
Dominic and his team were always available and eager to help every step of the way
Max
Mankato
MN
Date:
4/26/2026
5
5555555
The communication and information of where we where at along the way
Anthony
Tacoma
WA
Date:
4/26/2026
5
5555555
Nicole is very responsive. She is professional, informed, pragmatic, and reassuring. She taught me how to go about buying a home for the first time and worked closely with my real estate agent to give me the best support possible. More than anything, I value her communicativeness and availability to me. She also worked under short deadlines (that I gave her !!) and made sure everything was done in a timely fashion so I could make offers without a hitch. Thank you for making an objectively stressful experience so stress-free.
Emma
Pittsford
NY
Date:
4/26/2026
4
4444444
Initial stages of the process was fantastic. Paschal's honesty and transparency helped clarify many of the uncertainties and challenges throughout the underwriting/conditional approval/approval processes. Paschal's communication skills held the whole thing together and kept the process moving towards the goal. Thank you, Paschal!
John Paul
San Leandro
CA
Date:
4/26/2026
5
5555555
Stephanie is Great because she goes above and beyond.
Marie
Nashua
NH
Date:
4/26/2026
5
5555555
Very helpful
Baylee
Bryan
TX
Date:
4/26/2026
5
5555555
Continuous communication and meaningful updates through the process
Juan
Rosamond
CA
Date:
4/26/2026
5
5555555
great communication and efficient process
Radford
Enumclaw
WA
Date:
4/26/2026
5
5555555
Clear communication, very knowledgeable, fast moving
Darci
Woodinville
WA
Date:
4/26/2026
5
5555555
Very friendly and engaging. Kept me very much in the loop, i always felt like I had an avenue for a contact if I needed it through every step of the process. Great experience overall!
Shelley
Baltimore
MD
Date:
4/26/2026
5
5555555
Great communication! Explained every step and every option. Answered the phone to help us even on weekends when we were trying to get pre approvals fast. So beyond helpful!!
Caitlyn
Syracuse
UT
Date:
4/26/2026
5
5555555
Bill and Amy were very helpful always available to answer all of our questions and got us through the whole process very quickly
Brian
Indianapolis
IN
Date:
4/26/2026
5
5555555
Kim and her team were wonderful to work with. Everything went so smoothly.
Debra
Burnsville
MN
Date:
4/26/2026
5
5555555
Shea keep me informed from the very start and told me what to expect. Very professional
Margaret
Griffin
GA
Date:
4/26/2026
5
5555555
Kyle had excellent communication and was always available to answer and explain answers to any questions we had! We've used him before and we will absolutely use him again!
Shannon
Sharpsburg
GA
Date:
4/26/2026
5
5555555
Ease and communication
Timothy
Jacksonville
FL
Date:
4/26/2026
5
5555555
very quick and clear communication which made it extremely easy to get everything we needed to you. You also were great about working around my schedule !
Kailee
Hallsville
TX
Date:
4/26/2026
5
5555555
Made the whole process smooth and definitely not a hassle at all !
Stephen
Wilkesboro
NC
Date:
4/26/2026
5
5555555
You are always awesome. Great second time expericence.
Ezhilmani
South Windsor
CT
Date:
4/26/2026
5
5555555
The team did a amazing thorough job and acted very efficiently.
Tyree
Port Orchard
WA
Date:
4/26/2026
5
5555555
Communication was always clear and effective. Any questions we had were answered in a timely manner. Rene went above and beyond to help us get to the closing table. She made calls just to check in during the process and I value the care and respect because we were not just another transactio.
Dana
Little Rock
AR
Date:
4/26/2026
4
4444444
Chad provided comprehensive support throughout the entire process.
Spencer
Saint Joseph
MO
Date:
4/26/2026
5
5555555
Very smooth and personal. Tom and his team are helpful and feel like they have your best interests in mind.
James
Manchester
NH
Date:
4/26/2026
5
5555555
Abbie was so kind and patient with us as we were learning all the things that come with buying a home! She was very quick with responses and made sure everything was good to go ! She is very thorough and also just is genuinely so excited to help people on their journey to buy a home
Brynan
Kansas City
MO
Date:
4/26/2026
5
5555555
Responsive, easy to work with and helped make the process easier than experiences buying a house in the pasy
Holly
Frisco
TX
Date:
4/26/2026
5
5555555
Todd was very proactive and commutative. He was available outside the normal workday. He answered all of my questions and provided reassurance when I was stressed. He sought out additional financial sources, which made a big difference. Overall, it was a great experience.
Tracy
Belton
MO
Date:
4/26/2026
5
5555555
Charlene was customer focused and diligent in her work and communication with us . She was very proactive and quick to respond to our questions. As home buying is stressful, Charlene was patient and willing to ensure we had the answers we were seeking. Most importantly, Charlene fought hard to get us the lowest interest rate. Highly recommend using her services.
Nikolas
Stafford
VA
Date:
4/26/2026
5
5555555
Tracy makes it a fun personal experience! Personal fun talk in between the mundane paperwork signing.
Sheila
Bloomington
IN
Date:
4/26/2026
5
5555555
Lots of communication
Christopher
Mt Washington
KY
Date:
4/26/2026
5
5555555
Patrick a stand up guy!
Adam
Columbus
GA
Date:
4/26/2026
5
5555555
Jeff and his team provided white glove service throughout the entire loan process always providing timely assistance and clear explanation.
Zachary
Fort Wayne
IN
Date:
4/26/2026
5
5555555
Christine, you are a consummate professional. We felt taken care of and guided the whole way.
Jim
Ballwin
MO
Date:
4/26/2026
5
5555555
Spencer was always available to answer any questions I had. glad I found him!
Pierce
Spicewood
TX
Date:
4/26/2026
5
5555555
Kim was always available,there was never a time I had questions, and she couldn't answer, her personality and professionalism, was outstanding. I would recommend Fairway Home to everyone I know,who is looking to purchase a home,Thank you guys very much 🙏
Jacqueline
Petersburg
VA
Date:
4/26/2026
5
5555555
Hayden kept us informed of every milestone and what the next steps would be .
Mark
Burleson
TX
Date:
4/26/2026
5
5555555
Steve and his team were excellent about communicating every step along the way. Very, very easy to work with.
Mellgwin
Mentone
AL
Date:
4/26/2026
5
5555555
Communication was the main thing we loved with you guys, and signing electronically before hand made things a lot quicker on the closing day too.
James
Lynchburg
VA
Date:
4/26/2026
5
5555555
Getting everything prepared and knowing someone is there if i have questions made it alot easier.
Braeden
Jamestown
ND
Date:
4/26/2026
5
5555555
Communication
Fred
Alvord
TX
Date:
4/26/2026
5
5555555
Clear communication
Brett
Fort Wayne
IN
Date:
4/26/2026
5
5555555
Jon was wonderful to work with! The deal on our property was full of many twists and turns but Jon was always prepared and let us know what was going on
Robert
Silverton
OR
Date:
4/26/2026
5
5555555
Todd was a fantastic partner. Always avaiable for a call and was very informative.
Michael
Kansas City
MO
Date:
4/26/2026
5
5555555
Easy to communicate with. Responds as soon as expected.
Maria Paula Blanca
Louisville
KY
Date:
4/26/2026
5
5555555
helping and explaining the process throughout the entire time
Jillian
Roanoke
VA
Date:
4/26/2026
5
5555555
Jacob is great and trust worthy
Thomas
Athens
GA
Date:
4/26/2026
5
5555555
The clarity of the process, with what to expect at each step outlined, the frequency of communication and promptness of responses
Suzanne
Pamplin
VA
Date:
4/26/2026
5
5555555
Good work
Carlos
North Billerica
MA
Date:
4/26/2026
5
5555555
This was my first 30 day close and working with Ashely and her team made the process simple and smooth. Direct communication with detailed instructions for what was needed with a secure portal for the transfer of documents made this expereinece great! I'd recommed Ashley and her team to anyone looking to secure a mortgage.
Alesha
Laurel
MS
Date:
4/26/2026
5
5555555
Jenna was incredibly transparent, communicative, and responsive. I never wondered what our loan status was, which had been my experience with our previous loan servicer. I appreciated how she kept us in the loop at every step. If I ever need another loan, I am coming directly to Jenna. She was also knowledgeable about all things military and VA as well, which was truly phenomenal.
Alicia
Fort Worth
TX
Date:
4/26/2026
5
5555555
Our home buying experience was definitely unique and pretty challenging for everyone involved because of the home we chose, but that didnt stop Juan from going above and beyond to make our transaction the best it could possibly be . The entire time we felt so informed and confident in our decisions because of the trust we had in Juan. I would definitely recommend to family and friends because I know I'd be putting them in good hands.
Denise
Duncanville
TX
Date:
4/26/2026
5
5555555
Audrey did an excellent job at communicating and being transparent about the entire process. She helped us fight for our home, and we are forever grateful for all of her help and determination!
Laritssa
Amarillo
TX
Date:
4/26/2026
5
5555555
Attentive, quick, and very kind service throughout. Made the entire loan process smooth and stress-free.
Karen
Houston
TX
Date:
4/26/2026
5
5555555
Mike and Kelly have been the most responsive, caring, dedicated and hard working loan officers that I've jad the pleasure of working with. They really went above and beyond and made this all seem possible even when I doubted it myself. Im really grateful to have worked with them and look forward to working with them again in the future.
Kelsy
Newport
NH
Date:
4/26/2026
5
5555555
Luis and team are the best ! timely responses, great work ethic and quick solutions for everything !!
EDGAR
Belleville
NJ
Date:
4/26/2026
5
5555555
Anything and everything I needed was done very professionally and very promptly
Brandon
Apple Valley
CA
Date:
4/26/2026
5
5555555
Everyone on Jos team was very kind and responsive to us. Im very happy with the professional attitude also!
Seamus
Stockton Springs
ME
Date:
4/26/2026
5
5555555
Overall, the process was quick and not overly difficult. Processing times were fast, and communication was good. There was one instance where an employee (not Kelly) asked me for a document I had already submitted, which is not a big deal. Thank you for a streamlined experience.
Frank
Topeka
KS
Date:
4/26/2026
5
5555555
Clint is incredibly responsive and breaks everything down so we were able understand the loan process.
Daniel
Mountain Brk
AL
Date:
4/26/2026
5
5555555
The communication, courtesy, and willingness to work with us on this major step in our lives. It was a great experience from start to finish, with laughs, smiles, and friendly conversation throughout. We are forever grateful for you and your team, especially for managing to get us into a home within 30 days, saving us countless amounts of money if we had to resort to a short term rental.
David
Aurora
MN
Date:
4/26/2026
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4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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