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Through our nonprofit organizations, Fairway Cares and American Warrior Initiative (AWI), we are able to bring comfort, hope and support to  people within the Fairway community and beyond. Each year both non-profit organizations are able to grow and impact more lives through the generous contributions of Fairway employees.

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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Zach was awesome! His communication was great and he explained everything in great detail, making sure that I knew what was going on and what needed to be done. I will be sure to pass his information along to friends and family.
Brandon
Spotsylvania
VA
Date:
3/4/2026
5
5555555
big help guiding through the process to keep things moving.
Michael
Bloomington
IN
Date:
3/4/2026
5
5555555
Brooke made everything feel seamless. Her communication and timeliness was wonderful. When we had other offers and we wanted some clarity on how they would compete, she was there to help us get the best deal. Her willingness to go above and beyond to help us on this refinance will not be forgotten! Thanks Brooke!
Rachel
Prospect
KY
Date:
3/4/2026
5
5555555
Tim and his team did a great job communicating with us and handled each step of the process with great efficiency and customer service! They do a fantastic job!
David L
Lenexa
KS
Date:
3/4/2026
5
5555555
Sarah is very personable , proactive and communciative . She was such a great advocate!
Benjamin Allan
Star
ID
Date:
3/4/2026
5
5555555
Great communication and made the whole process a breeze
Patrick
Plymouth
MA
Date:
3/4/2026
5
5555555
Eric is very knowledgable and responsive
Nina
Plymouth
MA
Date:
3/4/2026
5
5555555
Everything was so amazing very kind Helpful people & they were very good with being there for our questions & communication very well with us.
Martha
Burnham
IL
Date:
3/4/2026
5
5555555
Tara was always making sure to communicate with us right away about what our next steps were and what to expect, and she was very helpful throughout the entire process. I would definitely recommend her to anyone I know looking to buy a house. Our entire team was fantastic!
Sarah
Deland
FL
Date:
3/4/2026
5
5555555
Daniel took the lead and got us what we needed when we needed it.
Deeon R
Grand Junction
CO
Date:
3/4/2026
5
5555555
Thorough explanation and patience
Jenny E.
Smyrna
TN
Date:
3/4/2026
5
5555555
Thanks Nick for walkibg us thriugh through the loan process!!
Ryan
Austin
TX
Date:
3/4/2026
5
5555555
Working with Cheryl Taylor and her team was outstanding! She’s incredibly knowledgeable, responds lightning-fast, explains every detail clearly, and has a calm, reassuring way of making the whole process feel easy and stress-free. We felt completely supported and confident the entire time. Highly recommend—10/10!
Teresa
Moses Lake
WA
Date:
3/4/2026
5
5555555
The communication was perfect every question I had was answered and explained in a timely manner.
Renier
Otsego
MN
Date:
3/4/2026
5
5555555
Great communication, clear and timely. Made the whole process feel less stressful snd easy.
Louise Elizabeth
Belton
TX
Date:
3/4/2026
5
5555555
Friendly and knowledge service. Plus excellent communication and always ready to help and explain and issues and answer all questions.
Robert
Kellogg
IA
Date:
3/4/2026
4
4444444
Leslie and her team worked very quickly to help me get my home!
Marielle
Los Angeles
CA
Date:
3/4/2026
5
5555555
Her honest & open communication. Her patience. Very helpful. I feel like I have a new friend.
Amber
Moreno Valley
CA
Date:
3/4/2026
5
5555555
Regina went above and beyond in helping us through a the process that had a few late-breaking challenges with the seller and realtors. She helped us navigate those obstacles and provided a soft landing for us.
John Luke
Prescott
AZ
Date:
3/4/2026
5
5555555
DJ is always upbeat and fun to work with. He always answers every question and makes sure you understand what you're doing currently and what you need to do next. He is always working hard to be responsive and make sure you feel at ease with the process. I highly recommend working with DJ.
Thomas J
Oconomowoc
WI
Date:
3/4/2026
5
5555555
Nathan walked us through all the if ands and buts making sure we really understood what we were gettings ourselves into. He came up with his own loan ideas which worked so well for us !!! He was a blessing in disguise! Thank you so much Nathan! I will recommend you to anyone in need of your service !
Hunter Jackson
Little Rock
AR
Date:
3/4/2026
5
5555555
Tu is super knowledgeable and made the process super smooth and simple. Anytime I had a question he answered promptly and was incredibly helpful. He is the best!
Elizabeth T
Portland
OR
Date:
3/4/2026
5
5555555
Julaine was AMAZING at communicating and although we had some hiccups in selling our home she made the buying process of a new home so easy and seamless!! She was excellent to work with and I recommend her to anyone.
Samantha Ann
Hooper
UT
Date:
3/4/2026
5
5555555
Could have gone a little smoother, nobody fault or anything
Tyler
Coleta
IL
Date:
3/4/2026
5
5555555
Nathan Chamblee was incredibly attentive and supportive throughout the entire home-buying process. He took the time to thoroughly explain all of the financial details and logistics, making sure I fully understood each step along the way. No question felt too small—he answered everything patiently and clearly, breaking down complex information in a way that was easy to grasp. His knowledge, professionalism, and willingness to help made what could have been a stressful experience feel smooth and manageable. I highly recommend working with him!
Hannah
Little Rock
AR
Date:
3/4/2026
5
5555555
Great communication, great problem solving, tailor experience for my situation. Appreciate you very much!
Meredith
Lafayette
CO
Date:
3/4/2026
5
5555555
Nick is very frendly and profecional, he help me a lot in this process, Nick and Lisa are very nice persons
Milton Humberto
Murray
UT
Date:
3/4/2026
5
5555555
incredibly patient, always willing to talk me through every step
Marinda
Sioux Falls
SD
Date:
3/4/2026
5
5555555
Parker kept us up to date on each step and made this process the smoothest I've ever experienced. He was able to bring the stress level way down.
Matthew
Noblesville
IN
Date:
3/4/2026
5
5555555
Great communication, personality is great and expertise all professional and appreciated. Thank you
Lauren
Jacksonville
IL
Date:
3/4/2026
5
5555555
Very personable, Lori and I always felt we were in good hands with Edward and his team!
Robert Gary
Peyton
CO
Date:
3/4/2026
5
5555555
Roger was very thourough and patient explaining each step of the process.
Caitlin
Montrose
MN
Date:
3/4/2026
5
5555555
Nate was very easy to work with and always answered my questions. I had plenty of those, I had a pretty quick close and they did amazing with that. It was a great experience.
Melody
Kearney
MO
Date:
3/4/2026
5
5555555
Working with my loan officer, Will, was truly an exceptional experience. He was incredibly knowledgeable and explained every step of the process in a way that made everything clear and stress‑free. Will was patient, responsive, and always willing to answer my questions, no matter how small. He made the entire loan process quick, easy, and smooth from start to finish. I felt supported the whole way through, and his professionalism and expertise made a huge difference.
Angelic
Lynchburg
VA
Date:
3/4/2026
5
5555555
When i I meet ms trudy Trudy king i I didnt I didn't have no experience about my first home buying I have alot a lot of challenge but she didnt didn't get upset with me she fight with me to the end thank god when i met her thank u so much am so appriecate to met u people at wayfinder couldnt be a better place thank wayfinder
Jennifer
Springfield
MA
Date:
3/4/2026
5
5555555
La atención rápida y Listos para ayudarte
Israel
Del Rio
TX
Date:
3/4/2026
5
5555555
Scott is reachable when you need him. His proactive communication style was cited by the selling agent as one of the reasons we won the bid for our beautiful home. He made all the difference, and knowing we can trust him to support us during the process made him indespensible!! He's simply the best.
Kristin Maria
Wheaton
IL
Date:
3/4/2026
5
5555555
I really wanted to be able to understand all of my options and try to make the best decisions for ME and Dave helped me every step of the way! I really appreciated how he worked with me and helped me understand the process so I wasn't so overwhelmed and he lessened my anxiety. Dave went above and beyond to make sure I was taken care of and had what I needed to keep moving forward and put me into my dream home!
Lori
Sioux Falls
SD
Date:
3/4/2026
5
5555555
Very fast responding to my calls/needs. They make things happen versus so many today that say they can't or they will "try" . Danny just gets it done and fast. This is my 9th house I've purchased in my life and this is the best mortgage/title/closing experience by far.
George William
Cypress
TX
Date:
3/4/2026
5
5555555
Aaron is kind, informative, and not pushy
Adam Joseph
Hickory Hills
IL
Date:
3/4/2026
5
5555555
I had recently had an experience with another mortgage lender and can say that Mrs. Tanner was very much proactive and on top of things in comparison. I never had to reach out to find out what the status of my loan was because she was always keeping me up to date and she was very patient in explaning things to me throughout the process.
Jennifer
Vancleave
MS
Date:
3/4/2026
5
5555555
Very friendly
Sterling R
Fredericksburg
VA
Date:
3/4/2026
5
5555555
Personal communication and just great service thank you so much
Richard Aubrey
The Colony
TX
Date:
3/4/2026
5
5555555
Tracey went above and beyond to review documents line by line, answer questions and even take late calls as I work into late evenings. Also did a great job with reminders and follow up.
Aaron
Las Vegas
NV
Date:
3/4/2026
5
5555555
Danielle was very communicative and responsive to all questions or concerns.
Patrick J
Harker Heights
TX
Date:
3/4/2026
5
5555555
Mike and his team were incredibly responsive and forthcoming about what to expect, what needed to be provided, and all associated timelines. If you're looking for a streamlined, low stress experience, you've come to the right place!
Mitchell Floyd
Suffield
CT
Date:
3/4/2026
5
5555555
Excellent customer service! Thanks you!
Dayianna
El Paso
TX
Date:
3/4/2026
5
5555555
Anne an Danette are great partners, very knowledgeable and go above & beyond to make their clients happy
Matthew
Ho Ho Kus
NJ
Date:
3/4/2026
5
5555555
Responsive and helpful
Cynthia Ellen
Knoxville
TN
Date:
3/4/2026
5
5555555
AJ was fantastic!!! I will keep his card and use for future endeavors and share his name with anyone I come across that needs lending assistance!!!
Dan A
Southlake
TX
Date:
3/4/2026
5
5555555
He was very helpful throughout this whole experienc. He kept up updated with any changes that were made throughout the process. He was ways available when we had questions. Super nice and great person to work with.
Ariana
Baytown
TX
Date:
3/4/2026
5
5555555
The process was smooth because of clear communication. I felt like John helped Sam and I understand things that we weren't knowledgeable in. It was a very pleasent process. Glad we talked to John!
Samuel Giovanni
Kansas City
MO
Date:
3/4/2026
5
5555555
Everything went very smoothly.
Pam Jeanne
Prescott
AZ
Date:
3/4/2026
5
5555555
My realtor referred me to Tim. I was not the ideal borrower, and when I originally spoke to Tim my credit wasn't good enough to purchase and keep the home I own in another state. Keeping this other home was very important to me so Tim worked with me on ways to improve my credit and within about a month I was able to reapply. We actually had quite a few roadblocks along the way but Tim was always super positive and encouraging! I really believe without Tim I would not be here today in this lovely home with my daughter. He made something that felt really impossible actually quite possible. I cannot say enough good things about Tim and I will always be grateful for him.
Esther
Prairie Village
KS
Date:
3/4/2026
5
5555555
Purely the overall understanding on how the process works and being able to relay that information to me and my wife in a way we understand it all easily. So nice and compassionate
Levi
Appleton
WI
Date:
3/4/2026
4
4444444
My husband handled all the interactive with the mortgage lender, I just signed the docs.
Karen Patrice
Eloy
AZ
Date:
3/4/2026
5
5555555
You guys communicated great, if i needed anything were always willing to help out. would always get back to me as soon as possible.
Brock
Santaquin
UT
Date:
3/4/2026
5
5555555
Becky and team were very helpful and responsive throughout the entire process. Thank you for going the extra mile!
Erica
Enumclaw
WA
Date:
3/4/2026
5
5555555
Tim is the absolute BEST!! As a first-time home buyer who had limited knowledge into the whole process, Tim went above and beyond to simply and efficiently explain every detail that I was unfamiliar with, without hesitation. I am very grateful for all of his help and could not have gone through this experience without him. I highly recommend Tim and Fairway home mortgage!
Tori Sue
Sheridan
IN
Date:
3/4/2026
5
5555555
Sarah was quick to respond, honest with her answers, and made closing as easy as possible for me.
Casie E
Hubbard
TX
Date:
3/4/2026
5
5555555
Our questions were answered timely manner even when we were in "hurry up" mode. Thanks for a smooth and helpful experience.
Gene
Jacksonville
FL
Date:
3/4/2026
5
5555555
Le agradezco muchísimo a Juan Pantoja por sus servicios brindados y como nos guiaron en este nuevo proceso de nuestras vidas ¡¡Gracias Juan Pantoja!!
Francisco A
Balch Springs
TX
Date:
3/4/2026
5
5555555
The app was helpful and easy to use, tom was great at communicating and getting our loan processed on time
Hannah
Phoenix
AZ
Date:
3/4/2026
5
5555555
Chris is very knowledgable, professional, and responsive! Would recommend him to anyone as it was a pleasure working with him!
Nicholas James
Menomonee Fls
WI
Date:
3/4/2026
5
5555555
Good communication, great service.
Nicholas W
Freeland
WA
Date:
3/4/2026
5
5555555
Roger and his team made the home loan buying process so easy, and they were very communicative in every step!
John
Lemon Grove
CA
Date:
3/4/2026
5
5555555
Very easy to work with
Jon Paul
Phoenix
AZ
Date:
3/4/2026
5
5555555
He always explained things to us well and treated us with respect
Josue Alfonso
Del Rio
TX
Date:
3/4/2026
5
5555555
Excellent service and partnership
Ava
Bay City
TX
Date:
3/4/2026
4
4444444
Being done with the process in a month made it great.
Cody
Wetumpka
AL
Date:
3/4/2026
5
5555555
Trey took the time to treat me like family. He and his amazing team always got back to me in a timely manner and explained everything easily and to a level I could understand. Nobody else I'd rather work with.
Jarrett Carl
Houston
TX
Date:
3/4/2026
5
5555555
Communication and follow through to make sure everything got done as expected
Jason
Vienna
VA
Date:
3/4/2026
5
5555555
Very clear communication. Easy portal access. We always knew what was going on and the status of our loan.
Kristen Grace
Warwick
RI
Date:
3/4/2026
5
5555555
Sam was very responsive and transparent.
Amanda
Shoreview
MN
Date:
3/4/2026
5
5555555
Professional, and personable which are traits that get the job done right, the first time, thank you so
Mark
Thornton
CO
Date:
3/4/2026
5
5555555
Jeff and his team did a great job. They communicated with me throughout the loan process and made sure to answer questions if I had them. They were thorough, personable, professional, and very easy to work with!
Alyssa
Sioux Falls
SD
Date:
3/4/2026
5
5555555
Super professional, knowledgeable and friendly staff, customer service. Thank you so much!
KRZYSZTOF
Crete
IL
Date:
3/4/2026
5
5555555
Tara was very kind and communicative throughout the whole process, making it extremely simple for me as a first-time home buyer.
Gabrielle
South Daytona
FL
Date:
3/4/2026
5
5555555
Communication was quick and helpful. I could always reach out and get an answer to my questions. The process was not as complicated because Ryan's team explained things and were clear about what I needed to get done and what they would get done.
Lorenzo
Tucson
AZ
Date:
3/4/2026
5
5555555
Communication
Veronica
Chicago
IL
Date:
3/4/2026
5
5555555
Melanie's work ethic and desire to ensure everyt worked out for us.
Samuel Clarence
Mayflower
AR
Date:
3/4/2026
5
5555555
Incredibly helpful and patient!
Eric Vaughn
Sun City
AZ
Date:
3/4/2026
5
5555555
Communication
Abdias Barbosa
San Diego
CA
Date:
3/4/2026
5
5555555
Great communication and a smooth process.
Kelly L
Muskego
WI
Date:
3/4/2026
5
5555555
We had a difficult scenario that needed a quick turnaround. Jerry and the team worked through the obstacles to get it done when our previous partners could not.
Christopher
Ocean City
MD
Date:
3/4/2026
5
5555555
As first-time homebuyers, we had a lot of questions, and Christie was amazing from the start. She was very responsive, incredibly personable, and always made time for us whenever we needed it. She even took time out of her weekends to keep us updated. Despite our tight closing timeline, she made sure everything was handled so we were ready to close smoothly. We couldn’t recommend Christie enough!
Kaitlynn
Date:
3/4/2026
5
5555555
Smooth and stress free VA purchase experience!
Kathryn Ann
San Antonio
TX
Date:
3/4/2026
5
5555555
Quick responses, easy to understand and Mike and his team were always willing to explain everything at a level in which is more understandable to someone unfamiliar with how refinancing works.
Kaitlin Rose
Suffield
CT
Date:
3/4/2026
5
5555555
I had problems qualifying for a loan that I was working on and Dave worked very hard to find a solution and allow me to keep my home in my cash out refinance.
Penny
Casper
WY
Date:
3/4/2026
5
5555555
This was the fastest closing we've ever experienced. Christine Jensen and her team, including Jamie Taylor, were awesome - the easiest signing we've ever had. They prepped us and made extra effort to meet with us after work. Christine helped us purchase our first home and she was just as amazing with our fourth!
Jason Chandler
Parker
CO
Date:
3/4/2026
5
5555555
Everything went smoothly and was efficient.
Sara
Watauga
TX
Date:
3/4/2026
5
5555555
The vlarity clarity of explanation regarding the process.
Andrea C
Harrison
TN
Date:
3/4/2026
5
5555555
Going above and beyond :)
Cierra
Huntsville
TX
Date:
3/4/2026
5
5555555
Audrey is kind, genuine, and efficient! I wouldn't trust anyone else!
Jordain
Amarillo
TX
Date:
3/4/2026
4
4444444
He was easy to work with
Paige
Belton
MO
Date:
3/4/2026
5
5555555
Excellent communication
Kirk
Punta Gorda
FL
Date:
3/4/2026
5
5555555
Grea communicaion
Scott
Kenosha
WI
Date:
3/4/2026
5
5555555
Being a first time home buyer, my wife and I did not know where to begin with buying a house. Luckily, Mike guided us through every step of the way and made the process much more palatable. He was completely transparent about how the down payment would affect our monthly mortgage payment and helped us make the decision about what payment would be right for us. Highly recommend Mike Teppen and his team.
Ryan
Lake In The Hills
IL
Date:
3/4/2026
5
5555555
Clear , on-going communication between Alex and the team. He really helped me and my husband understand the loan proces. HIGHLY RECOMMEND ALEX!!
Stacy Marie
Chicago
IL
Date:
3/4/2026
5
5555555
Promptness
Dennis
West Memphis
AR
Date:
3/4/2026
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
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