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*Pre-approval is based on a preliminary review of credit information provided to Fairway Independent Mortgage Corporation, which has not been reviewed by underwriting. If you have submitted verifying documentation, you have done so voluntarily. Final loan approval is subject to a full underwriting review of support documentation including, but not limited to, applicants’ creditworthiness, assets, income information, and a satisfactory appraisal.
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At Fairway, people are at the heart of what we do.

Through our nonprofit organizations, Fairway Cares and American Warrior Initiative (AWI), we are able to bring comfort, hope and support to  people within the Fairway community and beyond. Each year both non-profit organizations are able to grow and impact more lives through the generous contributions of Fairway employees.

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Fairway Cares is the charitable arm of Fairway Home Mortgage. For over 20 years, Fairway's nationwide network of employees has demonstrated a deep care for the communities and people they serve.

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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
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Eric
Chicago
IL
Date:
2/14/2026
5
5555555
Working with Justin was very personable and at the same time professional. He made me feel like we were on the same team and wanted what was best for me in the deal. Had a great deal of patience with me as a new investor, and took every opporutnity to educate me in areas that I required understanding. Every step of the way, he made sure that I had an understanding before choices were made and that my confidence was ther before any decisions were made. Along the way, if I came across a deal that may not have been favorable for me, he would provide his honest opinion without bias all based on "The Numbers". As a new investor, it was a bonus that he had connections in other areas outside of finance, to provide me with leads for options to accomplish my goals. I will definitely be doing business with him again and will continue to refer him and his team.
John-Paul
Columbus
GA
Date:
2/14/2026
5
5555555
Smooth!!! Easy!!!! Best lender out there!!
Easton
Elk Ridge
UT
Date:
2/14/2026
5
5555555
Katie and her team were very helpful. They were very patient with us when we completed some large transactions durring the loan process that needed explaining.
Erin McMurry
Liberty Hill
TX
Date:
2/14/2026
5
5555555
Great service and easy to work
Truth Margaret
Littleton
CO
Date:
2/14/2026
5
5555555
Communication and smoothness of the whole process.
Armando
Fruita
CO
Date:
2/14/2026
5
5555555
Everything was explained so well!
Montana L
Little Falls
MN
Date:
2/14/2026
5
5555555
Very knowledgeable and prompt. we love the proactive approach to their business
John Christopher
Spanaway
WA
Date:
2/14/2026
5
5555555
Extremely responsive and informative - thanks for all of your help Geetesh!
Christopher Perry
Fairfax
VA
Date:
2/14/2026
5
5555555
Speedy service
Jackie
North Branch
MN
Date:
2/14/2026
5
5555555
Tammy and the team worked so fast and were kind.We really appreciate your patience with us.God Bless you and the team for making this a easy transaction.Everything was explained when we didn't understand.Very important to was the quick communication.Thank you so much my family is grateful.
Tolanda
Dyersburg
TN
Date:
2/14/2026
5
5555555
Victoria was amazing to work with. She responded very quickly to any questions I had. With her I had a very smooth and pleasant closing experience on my new property.
Mitchell Robert
Temple
TX
Date:
2/14/2026
5
5555555
Good communication
Brian P
Albertville
MN
Date:
2/14/2026
5
5555555
Great communication! So much patience with all my questions!
Nichole
Franklin
IN
Date:
2/14/2026
5
5555555
Communication and explaining everything.
Jarett
Watertown
SD
Date:
2/14/2026
5
5555555
Mel is so communicative and helps through the strange hiccups you would never expect
Niels
Tacoma
WA
Date:
2/14/2026
5
5555555
As a first time home buyer Michelle and her team made the entire experience very easy and simple to follow. She was always available to answer my questions and provide guidance as to what made sense for our situtation.
Michael Charles
Austin
TX
Date:
2/14/2026
5
5555555
Very easy to communicate with. Also very professional and honest!
Kiara
Beresford
SD
Date:
2/14/2026
5
5555555
Fast and easy communication.
Jesus
Gainesville
GA
Date:
2/14/2026
5
5555555
Mike is very knowledgeable, explains things well and I will continue to work with him in the future.
Lacey
Fall River
WI
Date:
2/14/2026
5
5555555
Timely communication; app was very clear on what I needed to provide ;
Erika
Phoenix
AZ
Date:
2/14/2026
5
5555555
Joe's professionalism and knowledge his attentiogn to details.
Raymond B
Narrows
VA
Date:
2/14/2026
5
5555555
The overall experience was GREAT.
Keith
Burnsville
MN
Date:
2/14/2026
5
5555555
The communication was great! I appreciate the ability to text or call. Everything was made easy
Nathaniel Peter
Athens
GA
Date:
2/14/2026
5
5555555
Ryan was very patient in explaining the process of the loan and closing procedure! He was wonderful to work with.
Sharon Kay
Belton
TX
Date:
2/14/2026
5
5555555
Nick was very prompt, helpful, and responsive, taking a personal interest and attenting to details. I enjoyed working with him.
Christopher
Lancaster
PA
Date:
2/14/2026
5
5555555
Convenient online process with excellent guidance and assistance from Kathy.
Angela
Texarkana
TX
Date:
2/14/2026
5
5555555
Shad was very prompt and friendly and able to explain each point of the process and get our loan processed quickly.
Jacob
Rossville
KS
Date:
2/14/2026
5
5555555
They jumped in yo assust and so less work on my end. Great communication and very helpful. Great experience
Kari
Harmony
MN
Date:
2/14/2026
5
5555555
Orlando is reliable, fast and responsive. He explains the process, and makes it easy to conclude. He met us where we chose which made things even more convenient.
Donna R
Chesterfield
MO
Date:
2/14/2026
5
5555555
Responded promptly to all questions and concerns. Made the process extremely
Michael Brandon
Florence
SC
Date:
2/14/2026
5
5555555
Jake delivers top notch customer service and is always available to answer our questions.
Gillian
Nashville
IN
Date:
2/14/2026
5
5555555
Great communication and quick turnaround
Cory
Adams
NE
Date:
2/14/2026
5
5555555
Consistent communication. Any and all concerns were adresses promptly. Clear and concise process. Very professional and polite. Will and his crew are top noch.
John
Lynchburg
VA
Date:
2/14/2026
5
5555555
Awesome very helpful
William
Tucson
AZ
Date:
2/14/2026
5
5555555
Great communication
Carla L
Mebane
NC
Date:
2/14/2026
5
5555555
VERY friendly, overal had a great experience working with hailey to get this loan!
Matthew T
Spokane
WA
Date:
2/14/2026
5
5555555
Communication
Adeline Joan
Middletown
DE
Date:
2/14/2026
5
5555555
Aaron and his team are the best. They made the house buying process easy and smooth. I appreciated the quick communication between all for any questions we may have had. Thank you Aaron!
Keile C
Williston
ND
Date:
2/14/2026
5
5555555
April Palacio,Jocelyn Avila and team help us accomplish our dream home they were there for us from A-Z they made our transition effortlessly. Thank you so much!!
Ricardo
Monroe
NC
Date:
2/14/2026
5
5555555
Communications, online form completions
Donald L
Topeka
KS
Date:
2/14/2026
5
5555555
The willingness to continue working with me despite the difficulties encountered along the way
Richard Steven
New Haven
IN
Date:
2/14/2026
5
5555555
Steve is my hero Saved the day!!
Anita
Florence
AL
Date:
2/14/2026
5
5555555
Clear and courteous communication
Polly
Woodway
TX
Date:
2/14/2026
5
5555555
Smooth and easy process. You were in communication with me, which is amazing! You all were also very kind.
Katherine Lee Torres
Wittmann
AZ
Date:
2/14/2026
5
5555555
The patience and knowledge of the whole team was very impressive and much appreciate.
Sean
Indianapolis
IN
Date:
2/14/2026
5
5555555
Justin made the process as easy and painless as it could be. And communication was great.
Angel
Lorena
TX
Date:
2/14/2026
5
5555555
Extremely streamlined & smooth experince. Made a stressful time in my life a much easier transition. Kept in constant communication at eveery step. Answered all questions I had with clear explainations. Literally held my hand & walked me through entire journey.
Jennifer E
Victoria
VA
Date:
2/14/2026
5
5555555
I had no idea buying a home could be so easy! This is my 4th time getting a new place & there has ALWAYS been a hiccup, a setback, or a need to rush to get things done. Not with Christine! The entire process was so smooth, Christine was organized and knowledgeable, answered all my questions & never once made me feel like my questions were dumb. From the very first loan pre-approval conversation to close, Christine was on the ball with clear communication and patience. It was an absolute pleasure doing business with Christine & my first experience with Fairway will make me a repeat customer as needed down the road - and I will absolutely refer business to Christine! Thank you!
Bethany
Canton
OH
Date:
2/14/2026
5
5555555
Kim made is super easy to understand and complete everything. She also set correct expectations, giving me peace of mind knowing I'm not going to be surprised by anything. I also appreciate her post-signing service, as she kept me informed of market movements. And when the time came, she alerted me to the opportunity for the refinance.
Eric
Gwynn Oak
MD
Date:
2/14/2026
5
5555555
What made the experience truly fantastic was that I could ask Andrea and the team anything, and it felt like chatting with friends. Their patience was incredible, and I genuinely appreciate it!
Latoya
Maplewood
MN
Date:
2/14/2026
5
5555555
Working with Shannon has been a great experience. Communication was clear, timelines were met, and I felt informed and confident every step of the way. In this market, having a lender who answers the phone and actually delivers makes all the difference. Highly recommend Shannon personally and professionally. — Lisa Yoder, REALTOR®
Lisa
Date:
2/14/2026
5
5555555
Guided us through each step. made the whole process very smooth and easy. Kelly and her team were overall very friendly, kind, warm, and trusting! Thank you so much!!
Lillian
Miami
FL
Date:
2/14/2026
5
5555555
Jim is fantastic. He has answers to every question before I even ask them. He is on top of everything and always keeps things movino forward. It was a great experience working with him.
Michael
Weymouth
MA
Date:
2/14/2026
5
5555555
Kat was patient and so kind. She was upfront about the process and always available for question.
Chelsey
Statham
GA
Date:
2/14/2026
5
5555555
Sharla and her team were fantastic throughout the process! Top Notch Communication and Top Notch service! Highly Reccommend!!
Melissa
Sandy
UT
Date:
2/14/2026
5
5555555
Great communication and they really helped me understand what was happening
Brayden
Sioux Falls
SD
Date:
2/14/2026
5
5555555
Working with Justin Frederick as our loan officer was an outstanding experience from start to finish. His communication was clear, timely, and professional, and he took the time to explain every step of the process so we always felt informed and confident. Justin was incredibly responsive to our questions, proactive in keeping everything on track, and made what could have been a stressful process feel smooth and manageable. His attention to detail and dedication to our loan made a real difference, and we always felt like a priority. We truly appreciate his hard work and would highly recommend him to anyone looking for a knowledgeable and reliable loan officer.
Patrick Glenn
Surprise
AZ
Date:
2/14/2026
5
5555555
Rob and his entire team (shout out to Lindsey Allen-Bayles) were simply amazing. From our initial phone call through closing, Rob made the process so easy for us. Rob is personable, knowledgeable, inquisitive, and an excellent communicator. We feel very lucky to have worked with Rob on the purchase of our new home!
Brian C.
Richmond
VA
Date:
2/14/2026
5
5555555
Danielle is extremely knowledgeable, and easy to work with. She had my loan ready to close 2 weeks prior to my closing date and I was able to close on my condo a full week ahead of schedule.
Jason Stuart
Georgetown
TX
Date:
2/14/2026
5
5555555
Great respone time, knowledgeable, nice
Alivia
Wauwatosa
WI
Date:
2/14/2026
5
5555555
Great communication
Mark L
Pottsville
PA
Date:
2/14/2026
5
5555555
The team has been so kind and patient with us. This process isn't easy by any means and he made sure to keep it as simple and pleasant as possible :)
Karalina
Mansfield
OH
Date:
2/14/2026
5
5555555
Dan kept the communication channels open, even when we had some heavy work to do to get this mortgage completed. Expectations were real and set.
Jon D
Chandler
AZ
Date:
2/14/2026
5
5555555
Eric was fantastic! He took the time to answer all of my questions clearly and made sure I fully understood everything. I really appreciated how well he communicated throughout the process.
Rebecca
Bellevue
NE
Date:
2/14/2026
5
5555555
We are extremely satisfied with our home-buying experience. Jen provided the quickest and most efficient pre-approval we have ever experienced. She was professional, responsive, and maintained clear communication throughout the entire process☺️. We highly recommend her services 10/10.
Linda
State College
PA
Date:
2/14/2026
5
5555555
Alisa, Sarash and Janessa are my go to team. I use them for every transa tion I can. It's always smooth even when situations arise. They always go above and beyond.
Ashley
Orange
TX
Date:
2/14/2026
5
5555555
Things were easily and quickly communicated just as we wanted.
Adriana A
Wonder Lake
IL
Date:
2/14/2026
5
5555555
Denee was extremely knowledgeable and helpful during our home buying process! She was organized and always available for a quick call to explain something.
Caitlin Devereux
Mandeville
LA
Date:
2/14/2026
5
5555555
Great communication, got us to the finish line ! Made this provess as easty as possible.
Cody
W Terre Haute
IN
Date:
2/14/2026
5
5555555
Excellent communication, speedy loan processing
Nicole
Topeka
KS
Date:
2/14/2026
5
5555555
The personal treatment is always excellent, they respond quickly any questions you have, the availability is always immediate they make sure that you are well informed so that nothing takes you by surprise they are the best consulting team that one can have.
Efrain Antonio
Commerce
GA
Date:
2/14/2026
5
5555555
Kristin was attentive, efficient, and dedicated to making our experience smooth and pleasant.
Eric
Indiana
PA
Date:
2/14/2026
5
5555555
Miss Tammy was completely amazing in helping me feel comfortable about getting my first house. She answered all my questions and getting a loan so easy. I thank all of Fairway for this experience and now I get to live in my dream house with my family. Joseph S
Joseph Francisco
Brownsville
TN
Date:
2/14/2026
5
5555555
We were walked through the whole process and there were minimal delays of any sort
Brian
Mansfield
OH
Date:
2/14/2026
5
5555555
Aaron and the team did a great hob job communicating and explaining every step of the process.
Travis Ryan
Chicago
IL
Date:
2/14/2026
5
5555555
josh an Jayne treat me and my dad really wel. always willing to pic up the phone no matter how much time we call for the day. they are really nice pepoles.
Charles R.
Peoria
IL
Date:
2/14/2026
5
5555555
Communication, walking us through the process, helpfulness
Joshua Seth
Moss Point
MS
Date:
2/14/2026
5
5555555
It was my second time working with Layton . Very professional . Very knowledgeable. Made the whole process a breez .
Anna K
Larkspur
CO
Date:
2/14/2026
5
5555555
Everything is so organized, easy to use. The team is quick to respond and update or change information as needed. Incredible system they have created!
Martin Andrew
Sanger
TX
Date:
2/14/2026
5
5555555
Robert was very informative and responded quickly to any questions. This was more than I could ask for during such a complex process.
Richard
Lewisville
TX
Date:
2/14/2026
5
5555555
Nichole worked to make this a fast and easy process. Very much appreciated
Christopher Robin
Kent
WA
Date:
2/14/2026
5
5555555
Prompt answers to questions, helped us close quickly, great value, professional, knowledgeable. We had to close FAST and needed a lot of hand holding to help us along and everyone did a great job and helped us gain confidence about our decisions
Stephen B
Emmett
ID
Date:
2/14/2026
5
5555555
Very very helpful always.
Serena
Austin
MN
Date:
2/14/2026
5
5555555
Great communication, made sure we understood everything, and the patience and support we were given through the process.
Jessica
Racine
WI
Date:
2/14/2026
5
5555555
Jason was good to us and his team was very understanding when little inconveniences happened
Justin T
Puyallup
WA
Date:
2/14/2026
5
5555555
Matt is extremely prompt and professional. Gives great advice on what is best route to go for your home loan. He has helped me and all 3 of my adult kids with home loans over the last 5 months.
John R
Shawnee
KS
Date:
2/14/2026
5
5555555
The frendly and professional way Josh handled our mortgage. Keeping us up to date along the way. It made it very easy for us during a time when Selling our current home and buying the new home.
Mark A
Cheyenne
WY
Date:
2/14/2026
5
5555555
Very transparent communication and professionalism during the entire process.
Steve
Fulshear
TX
Date:
2/14/2026
5
5555555
Jeffery was great to work with! He made the process very smooth.
JAIDEN
Lebanon
NJ
Date:
2/14/2026
5
5555555
Even though there were some technical issues on our end, everyone stuck with us and helped resolve the problem. Very good experience
Gary A
Portage
WI
Date:
2/14/2026
5
5555555
Nick has such strong communication skills and clearly values long term client relationships. He's transparent, available, honest and seems to always have the clients best interest at heart
Kathleen
Chicago
IL
Date:
2/14/2026
5
5555555
Nathan communicated greatly and provided updates weekly and at every important step along the way
Austin
New Port Richey
FL
Date:
2/14/2026
5
5555555
Kristen was helpful!
Katherine
East Providence
RI
Date:
2/14/2026
5
5555555
From the moment I began thinking about buying a home to the moment settling in, the experience you created was flawless and efficient. Quick responses and timely updates kept me at ease during the entire journey. Thank you all for your efforts.
Anthony
Neenah
WI
Date:
2/14/2026
5
5555555
He was very professional and explained everything very well. He was on hand whenever I had a question! 10/10 over all.
Juan Carlos
Jacksonville
AR
Date:
2/14/2026
5
5555555
Lynn is very knowledgeable and caring. She was a pleasure every step of the way and was very thorough. Highly recommend!!
Michelle
Aurora
CO
Date:
2/14/2026
5
5555555
Jane fisher is great to work with. Helped us in buying our first house and still sends us updates over a year later looking to save us money.
2wycked
Date:
2/14/2026
5
5555555
Jason is the guy to go to. If he doesn’t have the answer someone on his team does and he will get the answer
Anonymous
Date:
2/14/2026
5
5555555
Kim was very knowledgeable about all areas of the home buying process. She was very honest and always available for questions and advice. A 5++ star experience
William Joseph
Tuscumbia
AL
Date:
2/13/2026
See More Reviews
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Toll Free: 866-912-4800
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