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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Fairway Cares is the charitable arm of Fairway Home Mortgage. For over 20 years, Fairway's nationwide network of employees has demonstrated a deep care for the communities and people they serve.

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Real Homebuyer experiences from recently closed loans
5
5555555
Responsive; accessible: patient, clear explanations
LaiYee
Washington
DC
Date:
1/9/2026
5
5555555
I enjoyed being able to get a timely response on questions. Overall, everyone was extremely helpful and kind .
Angela M
Leawood
KS
Date:
1/9/2026
5
5555555
Thank you!
Marion Ellis
Braselton
GA
Date:
1/9/2026
5
5555555
AJ and the whole team were amazing
Nicholas
Spicewood
TX
Date:
1/9/2026
5
5555555
As first time homebuyers we were clueless where to start, and your team made it easy and flawless.
Jennifer
Mount Pleasant
TN
Date:
1/9/2026
5
5555555
Brd Was very transparent and educationa, providing us good explanation of options, reasons each would apply and impacts beyond the closing.
Kimberly Ann
Blaine
MN
Date:
1/9/2026
5
5555555
Jeremy and all the members of the loan team were super responsive and very patient in answering all of our many question. they never made us feel like a bother and were amazing at helping us through a very complicated home buying process with a county program.
Gabriela Maria
Valley Center
CA
Date:
1/9/2026
5
5555555
Lucas is very knowledgeable, professional, quick to respond and an overall pleasure to work with.
Jeffrey
Eatonton
GA
Date:
1/9/2026
5
5555555
Easy, Efficient, and Effective in getting our loan approved and closed.
Stephan James
Franklin
TN
Date:
1/9/2026
5
5555555
thank You will for making this a smooth transition
Alexis
Lynchburg
VA
Date:
1/9/2026
5
5555555
Our purchase was made easier due to the patience and understanding from Gregg and his staff. Gregg is knowledgeable and very competent about mortgage advising. We will utilize his services again if needed.
Judith
Odessa
MO
Date:
1/9/2026
5
5555555
Karen is kind, patient, and very communicative. Even during a very complicated and stressful process, she handles it with ease and is very reassuring .
Saige
Palm City
FL
Date:
1/9/2026
5
5555555
In this environment where lenders and others are pushing for the highest rate, largest fees and hidden incidentals, etc. I always felt that someone, particularly Michael, was always looking out for me
John E
Galien
MI
Date:
1/9/2026
5
5555555
Extremely prompt responses and educational to help me gain an understanding regarding refinances
Dylan
Bristow
VA
Date:
1/9/2026
5
5555555
Going above and beyond his services and communication was a plus. Very kind when explaining the process.Worked on the best price possible. Thank you, David Dennison
Pamela
Saint Marys
OH
Date:
1/9/2026
5
5555555
Kirk and his team was great in steps involved in loan proces. We financed 4 investment properties within span of 4 months. Rates were great. I would go with him for more loans near future. I worked 8 to 10 lenders in the past 35 years. He comes on top. He is a great loan officer in our loans.
Doddahosahalli
Bakersfield
CA
Date:
1/9/2026
5
5555555
Everything went smoothly and we were well taken care of! Thank you!!
Katherine
Grand Junction
CO
Date:
1/9/2026
5
5555555
The communication was amazing and if I did not understand something he would explain to me in detail what was happening and what that certain thing was. he made the process easy and smooth for us.
Daniel B
Covington
GA
Date:
1/9/2026
5
5555555
Very responsive. Very friendly. Very clear and informative.
Jeffrey
Washington
DC
Date:
1/9/2026
5
5555555
The fast response
Tremon
Parkville
MO
Date:
1/9/2026
5
5555555
excellent communication. All commitments met.
Jeffrey M
Leawood
KS
Date:
1/9/2026
5
5555555
Bonita was very kind and made everything simple by doing a lot of the work. Since I did not understand a lot of the information she was always willing to explain it and make things simple. I loved working with her and she was able to save my house.
Katherine M
Culver
IN
Date:
1/9/2026
5
5555555
The helpfulness and prompt timing every step of the way.
Nathaniel
Hibbing
MN
Date:
1/9/2026
5
5555555
Went smooth
Brent W
Jamestown
CA
Date:
1/9/2026
5
5555555
responsive and smoothly
Xianlin
Kirkland
WA
Date:
1/9/2026
5
5555555
Jason and team were great to work with, and communicated everything and were the most responsive mortgage team I have ever worked with
Ryan P
Rosemount
MN
Date:
1/9/2026
5
5555555
Thoughtful team: great communication
Holger P
Fort Collins
CO
Date:
1/9/2026
5
5555555
Great communication. Worked hard to get everything ready to go. Friendly staff. Made the process simple, easy and smooth.
Sarah
Burlington
NC
Date:
1/9/2026
5
5555555
Timely, great communication, and. "Make good things happen"
David Earl
Goodyear
AZ
Date:
1/9/2026
5
5555555
Clear communication and professionalism
Allison R.
Columbia
TN
Date:
1/9/2026
5
5555555
Marina was informed and accomdating. Great communication through entire process. She made sure I was comfortable at every step. It was a quick and smooth process .
Lauren Marie
Southbridge
MA
Date:
1/9/2026
5
5555555
Greg was super friendly and always available
Jonah
Dundalk
MD
Date:
1/9/2026
5
5555555
Easy to work with and transparent
Tyler J
Lancaster
PA
Date:
1/9/2026
5
5555555
Ashley was awesome, very helpful. Would definitely use
Veronica
Thornton
CO
Date:
1/9/2026
5
5555555
Communication
Juan Jose
Aurora
CO
Date:
1/9/2026
5
5555555
Even when we ran into road blocks and other problems, Daniel made the process very smooth and easy to understand.
Victoria
Clifton
CO
Date:
1/9/2026
5
5555555
Very personable and great explanation of what is going on and the process. Always happy to answer questions. Made the process much less stressful.
Benjamin Alan
Copperas Cove
TX
Date:
1/9/2026
5
5555555
Steve was very responsive to my emails and even called me back outside of standard business hours to answer my questions. Everything about the process was clear and easy to understand. The app made uploading the required documents simple as well.
Sean Patrick
Ruther Glen
VA
Date:
1/9/2026
5
5555555
tanner and his team were great. excellent communicators transparent helpful. I could text Tanner and day or night and he would respond and provide great clarity.
Matthew
Olathe
KS
Date:
1/9/2026
5
5555555
Lee made the loan process super smooth, stress-free, and easy to understand. Will definitely use Lee's service for any future loan needs!
Austin Bryan
Laramie
WY
Date:
1/9/2026
5
5555555
Your responsiveness and efficiency Dawn. Thank you for your professionalism.
David Michael
Clearwater
FL
Date:
1/9/2026
5
5555555
Thanks so much Sara for all your hard work.
Katheryn
Richmond Hill
GA
Date:
1/9/2026
5
5555555
Clear communication, analysis of different scenarios, and no pressure approach
Cole
Eden Prairie
MN
Date:
1/9/2026
5
5555555
Ullysses went above and beyond. Very clear communication throughout the process. Quickly available for any questions we had.
Amber
Elmhurst
IL
Date:
1/9/2026
5
5555555
Tracey does a phenomenal job walking her clients through the process
Kourtney Lea
Smithville
MO
Date:
1/9/2026
5
5555555
Madeline was a great communicator and I received paperwork promptly. When talking with her I felt like she cared about helping me and doing what was best for me.
Keegan Yasuhiko
Renton
WA
Date:
1/9/2026
5
5555555
Felt extremely comfortable and knowledgeable by the end of the process. Great team as well.
Mackenzie Lisa
Chicago
IL
Date:
1/9/2026
5
5555555
From the start working with FAIRWAY HOME Mortgage, Mark guidance, patience, and dedication made all the difference. He believed in us, worked through the challenges, and helped make what felt impossible become a reality. His was so quick in responding email, text and even calls. We are truly grateful for his support throughout the entire process. This home means so much to our family, and we could not have done it without his help. Thank you again for going above and beyond. We will always appreciate everything you did for us. Warm regards.
Alioune
Mansfield
TX
Date:
1/9/2026
5
5555555
Roman was prompt to answer questions & he alway kept us in the loop of the process . He is very knowledge of the process. we felt comfortable with him
Rhonda Lynn
Tucson
AZ
Date:
1/9/2026
5
5555555
Constant updates throughout the process excellant advice
Patrick Ryan
Tucson
AZ
Date:
1/9/2026
5
5555555
quick responsea and open feedback
Samuel
Overland Park
KS
Date:
1/9/2026
5
5555555
Very simple and easy to check progress.
Anthony
Youngstown
OH
Date:
1/9/2026
5
5555555
everything was great
Walter
Montgomery
AL
Date:
1/9/2026
5
5555555
Very informative and understanding , always willing to call and help whenever we asked !
Caleb J
Altavista
VA
Date:
1/9/2026
5
5555555
Quick close, flexible underwriting because of my commisson income. Easy to get in contact with.
Hayden
Milwaukee
WI
Date:
1/9/2026
5
5555555
Mike responds to questions quickly and is transparent about options, processes, and next steps. He is very personable and receptive to all of our questions and concerns.
Brenda
Verona
WI
Date:
1/9/2026
5
5555555
From the beginning to the end of my home buying journey was smooth! Every question,concern was answered.
Enitra Michelle
Ethridge
TN
Date:
1/9/2026
5
5555555
Great communication, patience and customer service- thank you!
Timothy
Elmhurst
IL
Date:
1/9/2026
5
5555555
Doug is great. He has been a pleasure to work with.
Danetria S
Indianapolis
IN
Date:
1/9/2026
5
5555555
Tammy is always willing to help and answer questions !
Talia
Pelham
NH
Date:
1/9/2026
5
5555555
Communication
Bernice Adom
Suffield
CT
Date:
1/9/2026
5
5555555
Melanie and Megan were there for us for months while we found our home and worked hard and fast to make sure we were well informed and got what we needed.
James
Bentonville
AR
Date:
1/9/2026
5
5555555
Will worked with us and got us a great rate!
Corbin
Lynchburg
VA
Date:
1/9/2026
5
5555555
Service was great. Always available to answer questions. Explained things very well.
Jaime
Temple
TX
Date:
1/9/2026
5
5555555
Very responsive.
Walter
Orange
NJ
Date:
1/9/2026
5
5555555
Josh was very fast and clear with communication, helping to both complete key documentation, and help us understand the language and reasoning of those documents. We've had nothing but good experiences with Fairway.
Bradley
Manchester
NH
Date:
1/9/2026
5
5555555
Kerry did such a good job with our refinance she was patient and got us the best rate possible for us she's the best and we will be using her for any mortgages in the future
John
Millis
MA
Date:
1/9/2026
5
5555555
Easy and timely work!
Trevor
Pewaukee
WI
Date:
1/9/2026
5
5555555
The communic was iff th charts great! brad was very thorough which made the process goes very smoothly.
Kevin Joseph
Blaine
MN
Date:
1/9/2026
5
5555555
Communication
Christopher Mason
Dickson
TN
Date:
1/9/2026
4
4444444
Ease of the process
Tarik Farrakhan
Houston
TX
Date:
1/9/2026
5
5555555
Don is very kind and patient and helped me with everything. He's a great person to work with.
Amy Ansley
Ball Ground
GA
Date:
1/9/2026
5
5555555
Kindness and attention to detail
Patricia Ann
Encinitas
CA
Date:
1/9/2026
5
5555555
Good communication, explained all options, and was very fast working.
Rachel
Dallas
GA
Date:
1/9/2026
5
5555555
thank you
Brett T
Pinetop
AZ
Date:
1/9/2026
5
5555555
Tara was always available to answer my questions in a timely manner. the process was direct and easy...even the online items
Tracy
Deland
FL
Date:
1/9/2026
5
5555555
Tony is compassionate , caring, makes himself avaiable 24/7. He always answers every question No mattet the time of day and works so hard to get you the best deal that works for you! I wouldnt go with anyone else!
Kristen Ann
Crystal Lake
IL
Date:
1/9/2026
5
5555555
Excellent communication. Messages, questions, and concerns are answered quickly! Worked quickly to run loan estimates and explain the loan process
Aidan
Omaha
NE
Date:
1/9/2026
5
5555555
Tanner was incredibly friendly, knowledgeable and responsive. He was always more than happy to answer our questions.
Aaron
Roeland Park
KS
Date:
1/9/2026
5
5555555
We had a great experience with John.
Stephen Charles
Phenix City
AL
Date:
1/9/2026
5
5555555
Thomas made the entire process very easy and kept us informed throughout our home purchase.
Theresa A
Sequim
WA
Date:
1/9/2026
5
5555555
I’ve purchased two homes using Sharla’s team. It simply could not be made any easier or efficient. It’s the perfect combination of personal communication when you need a human to help, balanced with simple tools like an app to upload all your documents in seconds right from your phone. They were engaged before, during, and after the process to ensure perfect transactions. I’ll absolutely use them again.
Nick Peterson
Date:
1/9/2026
5
5555555
The Fairway Now Team continues to provide great customer service even after we have closed on the property
Scott Holland
Date:
1/9/2026
5
5555555
Excellent commuication, very personal service and simple execution through the app. It couldn't have been any easier.
Nicholas
Farmington
UT
Date:
1/8/2026
5
5555555
Kurt McClearen and Melisa Darby of Fairway Home Mortgage were amazing. They made sure everything with our mortgage process went smoothly. They kept us informed every step of the way from the beginning stages until the closing. Would definitely recommend using Fairway!
Elizabeth
Panama City Beach
FL
Date:
1/8/2026
5
5555555
5.0 Stars!
Raymond Statham
Date:
1/8/2026
5
5555555
Steven is quick to text, fill any and all information i fed him, and always answered my questions!
Teddy
Robbinsdale
MN
Date:
1/8/2026
5
5555555
Diann is hands down the best, most efficient and most thorough agent we have ever worked with!
Alison J
Peabody
MA
Date:
1/8/2026
5
5555555
Personalized and thorough communications and attention, along with responsiveness, friendly interactions and well organized platforms (app, etc) made the process a aimple as possible! I appreciated Mike's creativity and ability to find good solutions!
Jennifer Christine
Chicago
IL
Date:
1/8/2026
5
5555555
Rob was proactive in communicating and had a network of professionals to help when challenges popped up.
James
Fall River
MA
Date:
1/8/2026
5
5555555
John was VERY!! ACCOMMODATING & VERY KNOWLEDGEABLE with VA loans which made navigating paperwork& such
Raymond William
Columbus
GA
Date:
1/8/2026
5
5555555
Sergio is a highly professional individual who instilled confidence in me when making decisions during my time with his team. The team members are exceptionally attentive, promptly answering all my calls and inquiries. They are highly accessible and demonstrate a genuine willingness to assist. This team is highly professional and reliable, and I highly recommend them.
Guadalupe Sanchez
Date:
1/8/2026
5
5555555
Disponibilidad, easy accesibilidad for questions and specially time!!!
Guadalupe M.
Hayward
CA
Date:
1/8/2026
5
5555555
I had a great experience working with Fairway Independent Mortgage Corp. on my recent cash-out refinance. From start to finish, Nathan and Pariss were extremely responsive, helpful and professional. They kept me informed every step of the way. The refinance went smoothly thanks to their organization and communication. I highly recommend Fairway to anyone looking for a reliable and knowledgeable lender.
Bill Peacock
Date:
1/8/2026
5
5555555
We found out about fairway through my wife's co worker and we didn't know how to go about an FHA loan or navigating a WCDA loan. Lee and his team made it very easy for us and worked within our means and schedules to help navigate the process. Always professional and even answering calls after hours and on weekends. Im so grateful for Fairway is who we decided to use as a mortgage lending company.
Dave Wheeler II
Date:
1/8/2026
5
5555555
Michael Layne was an incredible Loan Officer that I am beyond grateful to have worked with. He was on top of my case the entire time and made the whole process seamless. Taking steps and precautions to help me get the best deal possible, very informative and helpful whenever I had questions regarding the process, and never took more than a day or two to get back to me.
Joshua
Fort Myers
FL
Date:
1/8/2026
5
5555555
Chris was able to clearly explain complex things like rate buy down, pros and cons of home buying assistance programs, etc. We appreciated that he sent information regularly and made sure to answer all of our questions. As first time homebuyers, we are grateful to have worked with him!
Sara Compton
Date:
1/8/2026
5
5555555
Chris was able to clearly explain complex things like rate buy down, pros and cons of home buying assistance programs, etc.
Sara
Kannapolis
NC
Date:
1/8/2026
5
5555555
Timeframe for information was great.
Doris Ann
Garner
NC
Date:
1/8/2026
5
5555555
Felt like dealing with family which is always good
Melvin
Odessa
MO
Date:
1/8/2026
See More Reviews
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