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Serving borrowers is our number one priority
Real Homebuyer experiences from recently closed loans
5
5555555
Quick and easy communication on everything
Madison
Alexandria
AL
Date:
6/15/2026
5
5555555
Quick and informative responses to questions. Great communication.
Nicholas
Vista
CA
Date:
6/15/2026
5
5555555
Buying a home is a huge milestone at this point in my life, and JP and Jesse made the entire experience so much easier. They were always quick to answer my questions, kept me informed every step of the way, and truly went above and beyond to ensure everything stayed on track for a smooth closing. I deeply appreciated their kindness, professionalism, and patience throughout the entire process. I am incredibly grateful for all of their hard work and would recommend them without hesitation.
Trenda
Social Circle
GA
Date:
6/15/2026
5
5555555
Dan made the home buying process very easy to understand and as straightforward as possible. He was always ready to respond to questions and did so at what seemed to be all hours of the day. Dan cares a lot about his clients and it shows in his dedication to assisting whenever he can.
Michael
Michigan City
IN
Date:
6/15/2026
5
5555555
Mike.is very knowledgeable
Donald
Laurel
MD
Date:
6/15/2026
5
5555555
From the start, Michelle has been so pleasant to work with. As a first-time homebuyer there are so many questions and unfamiliarity with processes but Michelle explained everything clearly and never looked down on us for not knowing things. Even when things related to our comfort level for finances changed, she always made getting a home feel a sure possibility with where we were. Communication was always very prompt as well, and we could reach out to Michelle for anything during the home buying process.
Lorraine
La Verne
CA
Date:
6/15/2026
5
5555555
Debbie was very quick with her responses and was very proactive in every situation!
Erin
Glendale
AZ
Date:
6/15/2026
5
5555555
Rylee was knowledgable and quick to respond to all of our questions. she was great and made me feel like family
Keefan
Kuna
ID
Date:
6/15/2026
5
5555555
Very easy to work with. Knowledgable in the field and very personable. Was our first time purchasing a home and did a great job helping us understand the whole process.
Timothy
Lincoln
ND
Date:
6/15/2026
5
5555555
Made buying home as easy as possible
Ian
Butler
MO
Date:
6/15/2026
5
5555555
Kevin was incredibly attentive and understanding throughout the entire home buying process. He helped me and my wife and I every step of the way as we navigated buying our first home. He always answered questions and provided guidance any time of the day or night. Truly remarkable person, would recommend 10/10 to anyone and would definitely use his services in the future.
Shivam
Calera
AL
Date:
6/15/2026
5
5555555
Joey was very professional and helpful. Always answered questions I had or got back to me in a timely fashion. Being a first time buyer working with Joey made this process far less stressful than I originally thought it was going to be.
Blaine
Mililani
HI
Date:
6/15/2026
5
5555555
Amanda was so easy to work with and communicate with! She was always happy to answer questions and explain things.
Laura
Warren
ME
Date:
6/15/2026
5
5555555
Taking the time to make sure we undeeat and everything and making sure we understood that this will be the biggest purchase of our life and wanted to make sure we didnt didn't rush into anything and made sure it was the best fit for us.
Chris
Surprise
AZ
Date:
6/15/2026
5
5555555
You guys made the process really easy and you were able to answer any and all questions I had
Rickie
Mountain Home
ID
Date:
6/15/2026
5
5555555
The process was made easy with your expertise and the fact that you kept in touch at all times with updates on how things were going
Harvey
Atlanta
GA
Date:
6/15/2026
5
5555555
Easy. Ryan made the whole procwas painless.
Miles
Winston Salem
NC
Date:
6/15/2026
5
5555555
Dave and his wife Tina were absolutely terrific for me as a first-time home buyer in the state of Florida. Dave made himself available when I needed to talk, at off-peak hours, and he took the extra time to walk me through the differences of buying here in Florida versus California, where I bought and owned 3 other properties. Dave made sure I understood what was happening and provided a level of assurance and comfort that I very much needed. GREAT JOB and THANK YOU to Dave & Tina!
Gary
Orlando
FL
Date:
6/15/2026
5
5555555
Carley was great to work with. If you needed anything or had any questions at anytime she was always available to get back to you at a timely manner. Application process goes smoothly if you get all your documentation and other necessary forms back on time. The FAIRWAY team makes is easy
LaNesha
Milwaukee
WI
Date:
6/15/2026
5
5555555
Jill is one of the best people you can ever work with. She's very quick with her responses and went above and out of her way to help us with questions when they arose even on Saturday evenings. I would highly recommend her to every single person!
Nathan
Morgantown
IN
Date:
6/15/2026
5
5555555
Effective and prompt communication and a great rate.
Hailey
Katy
TX
Date:
6/15/2026
5
5555555
You guys had great attitudes and where on top of everything for me
Collin
Bremerton
WA
Date:
6/15/2026
5
5555555
...Great...
Brian
Boyd
TX
Date:
6/15/2026
5
5555555
Dean made everything easy and clear cut. Super informative and always willing to talk.
Colton
Howard
OH
Date:
6/15/2026
5
5555555
So easy to work with, available any time we needed her!
Anna
Pine Mountain
GA
Date:
6/15/2026
5
5555555
Lori was extremely knowledgeable, easy to work with, and was a consistent and fast communicator. She really helped us out in regards to navigating our geo bachelor move and was really cooperative when settling on our interest rate. She communicated well with our real estate agent, and made our home buying process very smooth and painless. Thank you for the very pleasant house purchase process.
Meredith
White Salmon
WA
Date:
6/15/2026
5
5555555
Pjone communication helpful tips and timely call back when I ad questions
Sheila
Dallas
TX
Date:
6/15/2026
5
5555555
John was diligent, supportive and knowledgable every step of the way. You want him on your next dream home team!
Christina
Cataula
GA
Date:
6/15/2026
5
5555555
Extreme responsiveness and thoroughness throughout the process.
Elizabeth
Alexander City
AL
Date:
6/15/2026
5
5555555
The communication and information provided was fast, efficient and reliable. Everything was explained and this process felt seamless. Thank you for everythin!
JONATHAN
North Baldwin
NY
Date:
6/15/2026
5
5555555
Clear communication, very responsive, and dili on finding the best lender based on our investment criteria.
Michael
Chattanooga
TN
Date:
6/15/2026
5
5555555
Ashlee made the whole mortgage process as quick and easy as possible. I would use her again and will definitely refer friends and family to her if possible.
Michael
North Augusta
SC
Date:
6/15/2026
5
5555555
Kent and the team were absolutely wonderful to work with. They had great communication, thoroughly explained the process, and were able to help us close in 2 weeks! We are truly grateful and would highly recommend to anyone!
Skylar
Olathe
KS
Date:
6/15/2026
5
5555555
Justin and His team are amazing! They are incredibly quick to respond, on top of everything, and super helpful. This is our third time working with Justin and we would partner with him over and over again. He is the best!
Michele
Sudbury
MA
Date:
6/15/2026
5
5555555
I had an amazing experience with Sabina Gurung for my new construction home loan! She was super professional, responsive, and made the whole process smooth and stress-free. I highly recommend her to anyone looking for a reliable loan officer.
Hem
Shippensburg
PA
Date:
6/15/2026
5
5555555
Very responsive to our questions and needs. Not pushy at all. Someone I trust
Joshua
Mansfield
OH
Date:
6/15/2026
5
5555555
Scott was very thorough and mad sure all of my needs were met
Shawn
Plainfield
IL
Date:
6/15/2026
5
5555555
There was great communication throughout and I am very happy with the terms of the loan.
Nicholas
King
NC
Date:
6/15/2026
5
5555555
Lori and her team made the process of getting our mortgage as stressfree as possible and kept us informed every step of the way.
Robert
Lewes
DE
Date:
6/15/2026
5
5555555
The open communication and ability to educate during the process
Jacob
Edgewood
TX
Date:
6/15/2026
5
5555555
Tyler helped us secure a standard loan in a unique situation
Joseph
Hoboken
NJ
Date:
6/15/2026
5
5555555
Daniel, is professional and he deeply cares. I can't thank him enough for how he's helped our family.
Lillian
Collinsville
OK
Date:
6/15/2026
5
5555555
Communication and timeliness.
Rothavy
Montgomery
TX
Date:
6/15/2026
5
5555555
Mark was a pleasure to work with throughout the entire process. He is easy to talk to, communicates clearly and efficiently, and takes the time to explain things in a way that is easy to understand. His service was responsive, timely, and highly professional. What stood out most was his ability to truly understand my needs. He listened carefully, offered thoughtful recommendations when asked, and provided valuable advice that helped me make informed decisions. At every step, I felt that Mark genuinely cared about finding the right solution for me rather than simply treating the interaction as another customer transaction. Prior to working with Mark, I had worked with another lender, and the difference was remarkable. Mark's commitment to understanding his clients, addressing their unique needs, and delivering a personalized experience set him apart. I would not hesitate to recommend him to anyone looking for a knowledgeable, trustworthy, and customer-focused lending professional.
Pallavi
Bedford
TX
Date:
6/15/2026
5
5555555
The $$$ to be honest, compared to the 3-4 other quotes I got
Chirag
Dallas
TX
Date:
6/15/2026
5
5555555
Dean was very imformative and made everything so much easier! He was always available for questions and guidance.
Alissa
Howard
OH
Date:
6/15/2026
5
5555555
Helped me stay on top of things to get things moved quickly and educated me on each step since I am a first time homeowner
Tyler
Madison
WI
Date:
6/15/2026
5
5555555
Travis was very communicative and reliable ! This is so important as a lot of paperwork is needed during a closing, in a timely fadbion fashion !
Cheryl
Scottsdale
AZ
Date:
6/15/2026
5
5555555
The fact that they were so dedicated to helping me get into the house that we wanted! We had a few stressful moments, but Michael made things happen!
Bobby
Rockledge
FL
Date:
6/15/2026
5
5555555
Cliff is always there to assist and move things along quickly. Highly recommend
Jason
Aventura
FL
Date:
6/15/2026
5
5555555
chanel was very patient with me and made sure I had all information and made sure I knew all my options
Diamond
Dayton
OH
Date:
6/15/2026
5
5555555
Chris you are the best out there at what you do, I can not say this enough times, thank you, thank you, thank you, thank you.... You made my dreams a reality, quick, simple as it could be and truly going above and beyond for your clients. You were solid till the Finish line.....Thank you Thank you Thank you and Thank you
Nancy
Longview
WA
Date:
6/15/2026
5
5555555
Adam really cares about his clients and it shows in his actions. Thoughtful and thorough every step of the way. Would recommend to anyone. I plan to work with him more in the future and recommend him to friends as well.
Winston
Iowa Colony
TX
Date:
6/15/2026
5
5555555
Great experince
Elizabeth
Colorado Springs
CO
Date:
6/15/2026
5
5555555
I recently completed my mortgage loan process, and the experience exceeded my expectations from start to finish. Jeremy was knowledgeable, responsive, and took the time to explain every step of the process in a way that was easy to understand. What made the experience especially great was the communication. I was kept informed throughout the entire loan process, and any questions I had were answered promptly and thoroughly. Jeremy was professional, friendly, and genuinely cared about helping me achieve my homeownership goals. The process was smooth, efficient, and far less stressful than I anticipated. Thanks to Jeremy's expertise and dedication, my loan closed on time without any surprises. I highly recommend Jeremy to anyone looking for a reliable, trustworthy mortgage professional who puts clients first. I would absolutely work with Jeremy again and recommend him to friends and family.
Aaron
Mount Dora
FL
Date:
6/15/2026
5
5555555
Everyone was very helpful. Explained the process very clearly and answered any questions we had.
Travis
Haslet
TX
Date:
6/15/2026
5
5555555
Denee kept me in the loop through every process and broke things I didn't understand down for me to understand. She was wonderful this whole process
Chasity
Hessmer
LA
Date:
6/15/2026
5
5555555
Mike was very helpful throughout the whole process. He was able to walk us through each step in the home buying process and answer all of our questions.
Daniel
Clemmons
NC
Date:
6/15/2026
5
5555555
Preston was always available to answer any questions. communicated clearly and was able to get me the funds needed to close on our first home . I would certainly recommend him to anyone going through the home buying process
Adrian
Sugar Land
TX
Date:
6/15/2026
5
5555555
Thank you for all the support. Marisha was especially helpful during this process. Having answers to all my questions and not beating around the bush was amazing. Everyone was task oriented, so I never felt like I didn't know what was needed.
Braden
Westfield
IN
Date:
6/15/2026
5
5555555
the communication
Breanna
Indianapolis
IN
Date:
6/15/2026
5
5555555
Jeremy was fantastic he went above and beyond to make sure we got the best rate, loan and favorable options for our mortgage he was great to communicate With and made sure anytime I was panicking he was able to explain everything and reassure me. overall an incredible experience.
Kelcey
Mount Dora
FL
Date:
6/15/2026
5
5555555
Despite some stress at the end with rushed deadlines, Nate always did a fantastic job of communicating with me and making himself available to me. His attitude was always relaxed and reassuring. He was courteous, helpful, understanding, and optimistic. I always felt more at ease after speaking with him.
Jeffrey
Grand Rapids
MI
Date:
6/15/2026
5
5555555
I always knew where we were at on the progression. Jennifer was very flexible and worked with my odd requirements.
Bradley
Saint David
AZ
Date:
6/15/2026
5
5555555
great at communicating and quick response time. Very flexible and helpful throughout the whole process!
Isabella
Dawsonville
GA
Date:
6/15/2026
5
5555555
Very knowledgeable, answered every question , and took his time to make sure we understood every part of the process.
Jessica
Manvel
TX
Date:
6/15/2026
5
5555555
Troy and the team made a sometimes tricky process as fluid as possible.
Amy
Bellevue
WA
Date:
6/15/2026
5
5555555
I am very grateful for Doug’s consistently prompt responses throughout the entire process. His efficiency enabled us to move smoothly from pre-approval to making an offer, and ultimately to a very quick closing. Communication with him was always swift, and his answers were consistently clear and concise.
Michio
Carmel
IN
Date:
6/15/2026
4
4444444
Chris was friendly, professional, and very responsive throughout the process. He answered all of our questions promptly and took the time to make sure we understood everything. His assistant, Erin, was also incredibly helpful, friendly, and quick to respond whenever we had questions. Together, they made the experience smooth and stress-free, and we truly appreciated their excellent communication and support. We had a great experience working with both of them and would gladly recommend them to others.
Hye Mi
Mount Airy
NC
Date:
6/15/2026
5
5555555
Andrew was very helpful as always, great communication from the entire team.
Michael
Overland Park
KS
Date:
6/15/2026
5
5555555
Maureen was awesome and very prompt.
Morgan
Nampa
ID
Date:
6/15/2026
5
5555555
You're doing absolutely job. Thank you for your patience an
Ramadhani
Kansas City
MO
Date:
6/15/2026
5
5555555
Personable, Professional and helpful
Lylla
Sun Lakes
AZ
Date:
6/15/2026
5
5555555
Professional and knowledgeable
Lylla
Sun Lakes
AZ
Date:
6/15/2026
5
5555555
Greg was phenomenal. Patient, encouraging, knowledgeable, and very communicative. Any questions or concerns that we had, Greg was able to answer immediately. Truly a gem in the game
Aishah
Upper Marlboro
MD
Date:
6/15/2026
5
5555555
Communication was clear and efficient. Katie was great at getting information to us in a timely manner, explain everything we had questions or concerns about, and only had our best interest in mind
Emmaleigh
Robeline
LA
Date:
6/15/2026
5
5555555
Jared went above and beyond for us , was available at any time to answer any and all questions we had
Jessica
Vancouver
WA
Date:
6/15/2026
5
5555555
Mckenzie was great. This was a quick close and an easy process. Highly recommend to anyone looking for quality and expertise.
Donald
Whitewater
WI
Date:
6/15/2026
4
4444444
There were a few miscommunications only because of lack of communication but overall things were pretty
Camiel
Blackfoot
ID
Date:
6/15/2026
5
5555555
Very efficient communication and moved the process along quickly!
Melissa
Medina
MN
Date:
6/15/2026
5
5555555
easy access to documentation and good communication.
Allison
Saint Paul
MN
Date:
6/15/2026
5
5555555
From The start he was able to put my mind at ease. I did not have an appt but he was able to jump in and help me! I did not want to sell but had to, so going out on my own to buy was a lil overwhelming with what I already had going on. Had hiccups theoughout the process... not on fault of Ryan... and he was able to reassure me and talk me through everything!
Cindy
Winston Salem
NC
Date:
6/15/2026
5
5555555
Ease of use and great communication!
Bradley
Millbrook
AL
Date:
6/15/2026
5
5555555
Communication and takeing time to work with me being upfront with everything
Hunter
Kenmare
ND
Date:
6/15/2026
5
5555555
Personal service
Kristy
Chicago
IL
Date:
6/15/2026
5
5555555
Communication and determination of the whole team was very good. I will do it again working with Dan in my next transaction.
Ruslan
Phoenix
AZ
Date:
6/15/2026
5
5555555
Friendly, timely, knowledgeabl, overall a great experience
Michael
Benson
AZ
Date:
6/15/2026
5
5555555
Chelsea and her team are top notch! She stays on top of everything and goes out of her way to make sure I'm getting the best possible option. She cares about her clients and it shows. We always recommend her!
Misti
Centre
AL
Date:
6/15/2026
5
5555555
Consistent follow ups with needed documents and over compensating for a poor seller agent who wasn't doing his job.
Kevin
Largo
FL
Date:
6/15/2026
5
5555555
amazing communication. Questions were answered thoroughly and quickly. able to pivot and help us figure out the best way to ensure we got the loan.
Austin
Raymore
MO
Date:
6/15/2026
5
5555555
Tony did a great job with everything. With this being our first house purchase and not knowing how everything works that can be stressful. With Tony he made everything clear and took the stress away. Very easy to communicate with whenever we asked questions. And helped us in every way possible along the way. Thanks Tony
Holden
Channahon
IL
Date:
6/15/2026
5
5555555
Communication was great. We also appreciated the speed in which Fairway was able to get us a preapproval when we unexpectedly decided to put an offer on a new home. It was also extremely easy to upload documents to the app.
Andrea
Plainfield
IN
Date:
6/15/2026
5
5555555
Thank you so much for helping us!
Ioanna
Landenberg
PA
Date:
6/15/2026
5
5555555
Great communication, always available to answer questions and help!
Sydney
Streamwood
IL
Date:
6/15/2026
5
5555555
quick reactions/communications. loan processed really quickly. also compliments from the title company as well praising Sandy's team
Celso
Clarkdale
AZ
Date:
6/15/2026
5
5555555
The communication and repsonse time with your team was really incredible. Very knowledgeable and answered all the questions I had.
Ryan
Waukesha
WI
Date:
6/15/2026
4
4444444
Very quick to respond and clear with instructions
Tanner
Sonora
CA
Date:
6/15/2026
5
5555555
Destiny was extremely helpful throughout the entire process. She texted during off hours and answered every question I had in a practical way that made me feel apart of the process.
Pedro
Durham
NC
Date:
6/15/2026
5
5555555
Jorge was extremely helpful and willing to answer questions prior to me even signing up with him.
Jeffrey
Russellville
AR
Date:
6/15/2026
5
5555555
The constant communication and professionalism of the team. We were kept well informed of what was needed throughout the process. Everything went smooth and easily.
Thomas
Shippensburg
PA
Date:
6/15/2026
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
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Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
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