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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Jenny answered all my questions and made this whole process incredibly easy!
Vetzy
Bryan
TX
Date:
5/18/2026
5
5555555
John Medin made the experience great. As a first time home buyer, I had no idea where to even start. John explained every step along the way, and not once made me feel like I was a bother. All the time he put into the loan process made closing a breeze! He's very knowlegdeable, friendly and great to work with! If I could rate him and his customer service higher than a 10 out of 10, I would. 100% percent recommend John for your homebuying journey!
Eric
North Richland Hills
TX
Date:
5/18/2026
5
5555555
The friendly and efficient service
Leila
Lexington
NC
Date:
5/18/2026
5
5555555
Ease of getting everything done in a timely manner!
Larry
Syracuse
UT
Date:
5/18/2026
5
5555555
We did all our previous KS purchases with Diane (first one over 25 years ago). She always takes great care of us and also alert us when there could be potential issues with the buying process!
Peter
Lawrence
KS
Date:
5/18/2026
5
5555555
Great communication, simple, clear process, completed on time with no issues.
Justin
Thornton
CO
Date:
5/18/2026
5
5555555
Barry was extremely responsive and made sure that I understood what was going to happen and when along each step in the process. He was also very helpful in getting us to close quickly.
Andrew
Kent
WA
Date:
5/18/2026
5
5555555
He was very helpful with the whole process
Bradley
Williston
ND
Date:
5/18/2026
5
5555555
Great communication and clarity
Monte
Glendale
AZ
Date:
5/18/2026
5
5555555
Shea was able to explain things in a way they made sense, ensure everything was completed before closing which made for a stress free closing day! We are so grateful this was our first time home buying experience and will never go to anyone else!
Alyssa
Milner
GA
Date:
5/18/2026
5
5555555
Excellent communication and guidance through a bumpy home purchase. As a first time homebuyer I am so thankful for the kindness and patience while learning and navigating the process.
Ashley
Austin
TX
Date:
5/18/2026
5
5555555
It was easy, fast and accurate from beginning to end. There wasn't a moment where I felt like i didnt matter and what i I needed at any given time was answered quickly. Great from top to bottom.
Timothy Chase
Rainsville
AL
Date:
5/18/2026
5
5555555
the communication was great, kerri answered any questions i had and she was extremely helpful with the whole process
Jenna
Charlestown
MA
Date:
5/18/2026
5
5555555
Courtney was flexible with me when my plans kept changing. she was always great and never made me feel like a burden
Jonathan
Chelsea
AL
Date:
5/18/2026
5
5555555
Robin is very attentive and provided so much info along with answering any questions as I had. I felt like I was in good hands and able to make the best choices possible for me with Robin's assistance.
Kylie
Litchfield Park
AZ
Date:
5/18/2026
5
5555555
Jake went above and beyond and provided excellent guidance throughout the entire process. It was a pleasure working with Jake.
Christopher
Portland
OR
Date:
5/18/2026
5
5555555
Justin was very repsonsive and took the time to review all of my financing options during my home buying process. He was also able to push through a quick closing.
Carolyn
Hilliard
OH
Date:
5/18/2026
5
5555555
Becky was easy to talk to and helped us figure out what we could afford and a monthly payment we were comfortable with.
Sarah
Enumclaw
WA
Date:
5/18/2026
5
5555555
It was a very efficient process and also kept me and my wife informed through the entire closing procedure.
Mark
Fairborn
OH
Date:
5/18/2026
5
5555555
Always attentive, really friendly and easy going, got the job done with no problems
Phillip
Dagsboro
DE
Date:
5/18/2026
5
5555555
Efficient and kind
Anna
Troy
TX
Date:
5/18/2026
5
5555555
I felt like Chris and the team considered our situation and recommended the recast loan as a great option. I'd never heard of it and have recommended it to a friend in Texas as well. Chris and the team were friendly, thorough, and communicative and we love our house!
Rebecca
Gold Canyon
AZ
Date:
5/18/2026
5
5555555
Carol, is very knowledgeable within her field. There's no guess work, she gives you exactly what you need to achieve your end goal. Carol is also very proactive, and makes sure nothing gets left out or missed. she's not just the lady that made my dreams come true, she is a life long friend now and I hope we have more opportunitys to work together.
Bryan
Raymond
NH
Date:
5/18/2026
5
5555555
Jeremy was fantastic to work with. I loved the tues morning status calls; really nice touch. Jeremy kept me informed every step of the way, instructions and to do's were clear, and Jeremy was happy to explain things and answer my questions. Jeremy is now my mortgage guy!
Kristen
Date:
5/18/2026
5
5555555
A plus Thank you
Steve
Date:
5/18/2026
5
5555555
communication and fast
Vincent
Everett
WA
Date:
5/18/2026
5
5555555
This was my first time buying a home. Matt helped me every step of the way and was always there for any questions I had. Thanks Matt for being a part of this experience with me!
Morgan
Parkville
MO
Date:
5/18/2026
5
5555555
Candice explained everything very well and thorough. she made the whole process a breeze and answered every question fully and quickly. We felt we got the best experience we could get with her!
Wyatt
Pleasant Lake
IN
Date:
5/18/2026
5
5555555
Quick communication, easy to work with, helpful advisors and partners through the process!
Joel
College Station
TX
Date:
5/18/2026
5
5555555
A way was found.
Stephen
Murfreesboro
TN
Date:
5/18/2026
5
5555555
Mike was so awesome from our first interaction to the last one. He is timely in his responses, answers all questions any time day or night via, phone, text, email. He attended our closing and no other financial person has ever attended our closing, it was super to actually meet him. He is competent in what is needed, how to respond to all questions, is reassuring even when the unexpected occurs. He is thorough and detail oriented but clear and concise. Not to forget all of the typical things one might expect, he is courteous, respectful, pleasant, professional, great communicator, personable, funny. We really enjoyed working with Mike, if we need anything in the future we will definitely reach out to him and will refer anyone in need to him in the future. Overall, and excellent experience.
Jeffrey
Biloxi
MS
Date:
5/18/2026
5
5555555
Super simple and super quick.
Dylan
Deland
FL
Date:
5/18/2026
5
5555555
Ashley is extremely knowledgable and responsive. She is also courteous, friendly and a joy to do business with. Ashley accomodated my work schedule and our different time zones. I highly recommend Ashley Hickman!
Stephanie
Omaha
NE
Date:
5/18/2026
5
5555555
Evelyn your humane nature, patience and guidance throughout the process made it all way less stressful. Your quick responses to our questions as well as meaningful solutions to overcome any roadblocks that came along made it possible for us to take this big step. We are truly grateful to you for making it all work out for us!!
Bijal
Roselle
IL
Date:
5/18/2026
5
5555555
Constant communication and availability throughout the process to make sure the loan, closing, and the entire process was seamless.
Christopher
Crown Point
IN
Date:
5/18/2026
5
5555555
We first met Chris through our realtors almost 4 years ago. Chris has worked with us over the years through various offers until we found the right house and offer acceptance always willing to help and a phone call away
Steven
Palmyra
PA
Date:
5/18/2026
5
5555555
I met Josh during a charity event and knew that when I was ready to purchase my house.....he's the one I wanted to work with!! He a true pro and he's built an amazing team!! They were super-organized, knowlegable and patiently guided me through the whole process. I will absolutely use them again!
Leslie
Horseshoe Bay
TX
Date:
5/18/2026
5
5555555
Chris and Wes were very easy to work with. They were very personable and knowledgeable in all interactions. They made the process for a first time homebuyer like myself easy and manageable. They checked in with me frequently and available ifI had questions or concerns.
Jessica
Yadkinville
NC
Date:
5/18/2026
5
5555555
Paige was a great resource and educator throughout the process.
Bianca
Bryan
TX
Date:
5/18/2026
5
5555555
I felt very confident working with Sergio's team. Great communication, he answered all my questions and guided me through every step. I highly recommend Fairway home mortgage. Thanks!!
Adrian
Vacaville
CA
Date:
5/18/2026
5
5555555
Communication and availability, even outside nor.al business hours.
Warren E
Lakewood
WA
Date:
5/18/2026
5
5555555
digital friendly
Latoya
Excelsior Springs
MO
Date:
5/18/2026
5
5555555
Seans response time on our original ask, the thorough communication throughout the process and his accessability were key factors in making this experience great.
Michael
Forest Lake
MN
Date:
5/18/2026
5
5555555
Overall. Everything was great how transparent and helpful the whole team was
Glenroy
Florence
NJ
Date:
5/18/2026
5
5555555
Clear consice communication that was timely and to the point. Meetings were setup well and accommodated my schedule to the best of his ability. The steps and what was needed of me were communicated clearly. It was a smooth process from end to end.
Theodore
Trempealeau
WI
Date:
5/18/2026
5
5555555
Brocklynn is great to work with I had a few issues and she went all out to help solve them and get everything completed. Grestly appreciate all the effort.
Kenneth
Elwood
KS
Date:
5/18/2026
5
5555555
Timely communication. Understood needs. Great outcome!
Maureen Elizabeth
Hartford
WI
Date:
5/18/2026
5
5555555
Garrett was very responsive and emailed replys at all times of the day. He is always working.
Dillon
Munster
IN
Date:
5/18/2026
5
5555555
Haven was avaialble anytime I called or text him. He was able to get me a much better deal than the other lending. Haven left me with a feeling that I could trust him and he has MY best interests in mind. The whole process was smooth. Very happy with the experience and will use Haven in the future for our next property.
Andrew
Westfield
IN
Date:
5/18/2026
5
5555555
The entire process was clear, timely and comfortable. This team was awesome from start to finish. We could not be happier!
John
Farmington
NY
Date:
5/18/2026
5
5555555
Great Communication and excellent service.
Wylie
Lakeway
TX
Date:
5/18/2026
5
5555555
Great Communication and though it was a tough situation, Julie and Wendie were able to get it done.
Danjee
Queen Creek
AZ
Date:
5/18/2026
5
5555555
We had a rocky start to the loan process with another lender, and we're were referred to Tim! He was so understanding of our situation and did everything that he could to make sure we could get into our home!
Brooklynn
Surprise
AZ
Date:
5/18/2026
5
5555555
Matt and Kathy made the loan process incredibly simple. I've closed on half a dozen houses, and I've never had the loan process go so smoothly, nor quickly. I was first braced for the news I wouldn't qualify for a loan, and then worried about the back and forth grind of questions/answers. None of those worries were valid; this purchase was easier than renting!
Walter
Lithia
FL
Date:
5/18/2026
4
4444444
Melanie French went out of her way many times to make things happen! Issues were resolved quickly. We would highly recommend! Keep an eye on things told vs things done.
Jeannine
Heber Springs
AR
Date:
5/18/2026
5
5555555
Jen actively communicates and makes sure you know what is going on throughout the process. She also got me a lower interest rate than her competito.
Brittney
Warner Robins
GA
Date:
5/18/2026
5
5555555
Marisol have a HOME for my FAMILY
Bryan
Waukegan
IL
Date:
5/18/2026
5
5555555
We had another wonderful experience working with Brittney during our home buying process! This is the second time we’ve used her as our mortgage lender, and once again she was awesome! She is incredibly knowledgeable, responsive, and patient, and she always took the time to explain everything clearly throughout the process. Even with this being our third home purchase there is always something new to learn. Buying a home can be stressful, but Brittney made everything feel smooth and manageable. She stayed on top of every detail, kept us updated consistently, and worked hard to make sure we got to closing without issues. What really stands out is how much she genuinely cares about her clients. We are so thankful for all of her hard work and would absolutely recommend Brittney to anyone looking for a trustworthy, dependable, and amazing mortgage lender. We wouldn’t hesitate to use her again in the future!
Adrianna
Locust Grove
GA
Date:
5/18/2026
5
5555555
The speed of the process
Juan
Brownsville
TX
Date:
5/18/2026
5
5555555
Tommy made the process very easy and provided answers to all of my questions; whether that was giving me a spot on answer or referring me to someone who does know the answer. With it being my first home purchase, the process and thought of all of the steps needed seemed intimidating, but Tommy was able to guide us through with ease.
Madisyn
Winamac
IN
Date:
5/18/2026
5
5555555
From the beginning Linda was very attentive and responsive, also had great answers to all our questions that came up during the whole process. She made it very easy for us to get into our first home
Ethan
Greenville
WI
Date:
5/18/2026
5
5555555
Pam was always available to help with any quiestions and wa a pleasure to work with!
Kincey
Birmingham
AL
Date:
5/18/2026
5
5555555
Very handsome on and personable, answered questions quickly and made us feel comfortable through the whole process.
Kelley
Jefferson
MA
Date:
5/18/2026
5
5555555
Donna and her team is very patient and very knowledgeable most importantly Donna was always available to text and calls and she would always answer with excellent and very friendly Advice!
Anna
Lucedale
MS
Date:
5/18/2026
5
5555555
Donna went above and beyond to help me get this done. She also kept me updated along the way and explained everything to me as I needed to know. She was so pleasant to work with and I couldn't have asked for a better team on my side!! Thank you Fairway Home for making my dreams come true!
Courtney
Ocean Springs
MS
Date:
5/18/2026
5
5555555
Katie's assistance and communication exceeded our expectations! She was beyond instrumental in obtaining financing for us.
Alise
Austin
TX
Date:
5/18/2026
5
5555555
entire process was seamless from start to finish. Tara made every step easy. She is incredibly easy to get a hold of and is responsive very quickly. We used Tara when we bought our last home, used her again for this home, and will plan to use her again in the future if we ever need to. Highly recommend Tara and her team!
Kayla
Deland
FL
Date:
5/18/2026
5
5555555
Amy was incredibly supportive throughout the whole home buying process. We were first time homebuyers and were completely out of our depth but Amy took it in stride and really worked (even outside of business hours!) to make sure we knew everything to expect and how to proceed throughout the whole process. We couldn't have asked for a better lending partner than Amy and her support team. The process always seems so daunting and time consuming but there were no delays and Amy and her team were always on top, every step of the way. Closing went so smoothly it felt like a dream and we had zero delays throughout the whole process. Thank you so much for all of your help!
Lauren
Fort Worth
TX
Date:
5/18/2026
5
5555555
Even the set backs were handled with such care and openness, Thank you.
Robert
Round Lake Beach
IL
Date:
5/18/2026
5
5555555
Great communication
Grace
Morgantown
IN
Date:
5/18/2026
5
5555555
Always willing to pick up the phone and answer a question, which was very appreciated our first time going through the loan process.
Kristin
Monroe
WA
Date:
5/18/2026
5
5555555
It was seamless; Neal was kind, conversational, and patient with us explaining every step of the way.
Maxwell
Austin
TX
Date:
5/18/2026
5
5555555
Mike and Iman were helpful and communicative throughout the whole process.
Melissa
Arlington
VA
Date:
5/18/2026
5
5555555
Heather was very accessible . However other folks asked us for things and then realized they didn't need to be asking for it .
Sarah
Kokomo
IN
Date:
5/18/2026
5
5555555
Michel is the ultimate professional. She took time to get to know me and answered the call anytime I had a question. Michel is phenominal and I couldn't have asked for a better person to help me through this process.
Darren
Sugarcreek
OH
Date:
5/18/2026
5
5555555
Yadira made our process as smooth as possible. She helped us understand what we didn't. She provided every bit of information she could at any given moment .
Christopher
Coachella
CA
Date:
5/18/2026
5
5555555
Christina was knowlegable , professional and friendly. She kept in contact through the whole transaction. I never had to guess what the next step would be. Id recommend her every time.
Leanne
Georgetown
TX
Date:
5/18/2026
5
5555555
Jamie and his team were very professional,helpful, and dedicated to getting everything done
Wendy
Temple
TX
Date:
5/18/2026
5
5555555
Thanks for being so available for all questions.
Carleigh
Annandale
VA
Date:
5/18/2026
5
5555555
Jim's service was impeccable. He provided all the information I needed to get a loan .
Derrick
Eloy
AZ
Date:
5/18/2026
5
5555555
Joanna Camposano
Frank
Del Rio
TX
Date:
5/18/2026
5
5555555
Jason was very friendly and quick to respond
Ian
Springfield
VA
Date:
5/18/2026
5
5555555
Heather went above & beyond to assure I was taken care of every step of the way And treated me not as just a customer but as family that truly cared about this next step in my life .
Brett
Groesbeck
TX
Date:
5/18/2026
5
5555555
You guys did everything in your power to get me this house, how fast you worked also was truly amazing. You guys using the Esign made it so much faster and easier even at the end. Thank you.
Brandon
Topeka
KS
Date:
5/18/2026
5
5555555
Tim is very knowledgeable and helpful. Anytime I had a question or needed help he was prompt in answering and was personable. This is my first time buying a home so I knew nothing but he walked me through every step. I would highly recommend him!
Heather
Stephenville
TX
Date:
5/18/2026
5
5555555
This is our second time working with Jacob. He has made the experience easy and painless both times.
Clint
Flowery Branch
GA
Date:
5/18/2026
5
5555555
Tim and his team where extermely easy to work with, They held my hand through the process. Buying a house is stressful, but I can honestly say, I never felt overwelmed or stressed.
Kelly
Alvord
TX
Date:
5/18/2026
5
5555555
Talking to Danny felt like talking to a friend. He truly cares about your situation and family. He also made everything so easy to understand.
Megan
Bryan
TX
Date:
5/18/2026
5
5555555
Excellent experience! Fast comminication, good rates, and most important a stress-free closing. I couldn't have asked for a better loan officer to help guide me through the home-buying process. Thanks Diann!
Hawert
Exeter
NH
Date:
5/18/2026
5
5555555
Nathan was very knowledgeable of the service offerings and was open to work with us on changes and he was always open to answer any questions that I may have had. I was actually working with another lender but reached out to Nathan. We chose to proceed with Nathan due to the flexibility he offered.
Timothy
Van Buren
AR
Date:
5/18/2026
5
5555555
It was smooth, fast, amd and painless
Carrie
Denton
TX
Date:
5/18/2026
5
5555555
My husband mostly handled everything but it seemed to run smoothly and efficently.
Erin
Richland Hills
TX
Date:
5/18/2026
5
5555555
Parker was extremely efficient and amazing to work with. he made the process super easy!
Taylor
Noblesville
IN
Date:
5/18/2026
5
5555555
open communication start to finish
Judith
Warrenton
VA
Date:
5/18/2026
5
5555555
Michel was excellent at communicating, explaining everything thoroughly, and being available whenever we needed her support.
Katelyn
Dennison
OH
Date:
5/18/2026
5
5555555
Jim was exceptional. Incredibly responsive and helped explain every step of the process. He and Jess made figuring out insurance, inspections, etc. so easy and helped keep everything from becoming too overwhelming.
Michael
West Allis
WI
Date:
5/18/2026
5
5555555
I couldn’t be happier! Scott’s communication and promptness were great. He was always available to answer any questions and kept me updated along the way. He made this first‑time homebuying experience smooth and stress‑free.
Lea
Jonesville
SC
Date:
5/18/2026
5
5555555
Cindy was always available and she explained the whole process effectively.
Lizette
Weslaco
TX
Date:
5/18/2026
5
5555555
Mike was always communicative and helped us navigate the homebuying process as first time purchasers.
Isaac
Winston Salem
NC
Date:
5/18/2026
5
5555555
Tara was amazing!! She cons helped me with all of my anxietys and fears! She made the whole home buying journey so much smoothe!!
Jesse
Mount Pleasant
UT
Date:
5/18/2026
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