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*Pre-approval is based on a preliminary review of credit information provided to Fairway Independent Mortgage Corporation, which has not been reviewed by underwriting. If you have submitted verifying documentation, you have done so voluntarily. Final loan approval is subject to a full underwriting review of support documentation including, but not limited to, applicants’ creditworthiness, assets, income information, and a satisfactory appraisal.
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Fairway Cares is the charitable arm of Fairway Home Mortgage. For over 20 years, Fairway's nationwide network of employees has demonstrated a deep care for the communities and people they serve.

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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Serving borrowers is our number one priority
Real Homebuyer experiences from recently closed loans
5
5555555
Tina was amazing every step of the way and made sure the buyers understood the process. I owuld highly recommend Tina!
Linda
Dripping Springs
TX
Date:
5/4/2026
5
5555555
Brent went above and beyond what was expected. He worked to always make himself available when needed and was a pleasure to work with. His expertise saved us a lot of trouble and even money. I cannot recommend him enough!!
Norman
Sanford
FL
Date:
5/4/2026
5
5555555
Andrei and his Team did what they said they eiuld would do in a very professional manner. They followed thru with tasks and had constant communication and guidance. Andrei was very respectful communicated well. Thanks Andrei.
Eddie
Maricopa
AZ
Date:
5/4/2026
5
5555555
Caleb is extremely responsive and timely. He offered lots of advice and kept me well informed throughout the process. His assistance and the Fairway systems made a complicated process as simple as it could be.
Jeffrey
Vashon
WA
Date:
5/4/2026
5
5555555
Communication, transparency, kindness and the speed of work
Sung Hee
Beaverton
OR
Date:
5/4/2026
5
5555555
Kevin was willing to work with us to make some last minute changes with our homeowners insurance, in addition to being an overall personable guy to work with and providing easy-to-understand instructions and guiding us every step of the way
Catherine
Westminster
MD
Date:
5/4/2026
5
5555555
they were with me every step of the way and put my mind at ease many times
Mark
Edgerton
KS
Date:
5/4/2026
5
5555555
Personalized service
Stephanie
Spokane Valley
WA
Date:
5/4/2026
5
5555555
Jenna Propper did the best thing anyone could do... She listened, and she went above and beyond to get the loan I needed, and made it possible for me to get a home. She was heaven-sent, just like Janice Olan, and I pray that the Good Lord blesses them both abundantly.
Tracy
Kinston
NC
Date:
5/4/2026
5
5555555
Everyone was very helpful and did a great job guiding us along the way. They prepared us for every step and the entire process was smooth and hassle-free. Jennifer was always within reach and always answered our text in a quick timely manner. HIGHLY RECOMMEND!!
Christopher
Athens
TX
Date:
5/4/2026
5
5555555
Quick responses, very communicative, super helpful.
Jacob
Summertown
TN
Date:
5/4/2026
5
5555555
Garrett was extremely patient and informative about the whole process. He was also very quick to answer any questions that we had.
Alex
Crown Point
IN
Date:
5/4/2026
5
5555555
As first-time homebuyers, we didn’t have much background knowledge about the process and felt nervous going in. However, Andrew answered all of our questions promptly and helped us understand every step along the way. He truly went above and beyond to ensure the entire experience was smooth and stress-free.
Keacha
Fitchburg
WI
Date:
5/4/2026
5
5555555
Mike was pleasant and yet professional. He communicated well and made sure I met my goals in a timely manner. It always seemed like he was putting me first.
Stefanie
Ocean Springs
MS
Date:
5/4/2026
5
5555555
Everything! Jon is ghe the best!
Jack
Atlanta
GA
Date:
5/4/2026
5
5555555
Kelly is just a good person and goes above and beyond to take care of her clients! The team at Fairway is all very helpful, friendly and thorough making it all a great experience!
Jessica
Silver Lake
KS
Date:
5/4/2026
5
5555555
Working with Jamison has been an incredible experience from start to finish. I first reached out to him back in 2021 when I was just beginning to explore purchasing a home, and what really stood out was his consistency and dedication—he continued to check in with me each year to see how things were going and offer support whenever I needed it. Throughout the entire process, he was extremely responsive, patient, and always willing to answer my many questions, which made me feel confident and informed every step of the way. What impressed me most was how smooth and easy he made everything. Being able to complete documents ahead of closing made a huge difference and helped the entire process feel seamless and stress-free. He also went above and beyond by connecting me with the right contacts for the Heart and Homestead program. Thanks to his guidance, I was able to get the information I needed, apply at the right time, and quickly receive approval. He made sure I was fully prepared by keeping me informed about application timing, required documents, and next steps. From start to finish, Jamison was proactive, supportive, and genuinely invested in helping me succeed. He made what could have been a stressful experience feel manageable and exciting, and I’m incredibly grateful for his help in making my home purchase possible.
Kristin
Jackson
WI
Date:
5/4/2026
5
5555555
Vince was very responsive and helpful, guiding us step by step through the process
Laki
Claremont
CA
Date:
5/4/2026
5
5555555
Terri was so helpful and stayed in touch throughout the entire process. She made the home-buying process so easy for me.
Victoria
O Fallon
IL
Date:
5/4/2026
5
5555555
Communication and the overall friendliness of David and Dana
Nathan
Nebo
NC
Date:
5/4/2026
5
5555555
It was great working with Roger and his team. I appreciate that everyone onboard would email and introduction and clearly outline what their role and responsibilities were. It was a great way to set expectations. Emails were always concise and with clear instructions for us as the buyers. I appreciated how proactive yet patient Roger and the team were when needing documents/information. Made this process easy to understand and so smooth. Very greatful for their expertise .
Evalis
Oxnard
CA
Date:
5/4/2026
5
5555555
Communication
Patrick
Crown Point
IN
Date:
5/4/2026
5
5555555
Lots of follow up. Very responsive with questions i would have. And made the process easy for me.
Samuel
Hammond
IN
Date:
5/4/2026
5
5555555
Robb was very responsive and flexible. Took the time to explain when we had questions.
Darlene
North Chili
NY
Date:
5/4/2026
4
4444444
Patience with me.
Darius
Greensboro
NC
Date:
5/4/2026
5
5555555
Bowen made every part of the process simple. Every time I had a question he was quick to answer and was always a few steps ahead of me.
Charles
Nashville
GA
Date:
5/4/2026
5
5555555
great to work with ..made it happen and closed very fast
Michael
Forest
VA
Date:
5/4/2026
5
5555555
exelente forma de orientar y a la gente
Alfredo
Camden
NJ
Date:
5/4/2026
5
5555555
Mark has an exceptional knowledge and experience that made our process extremely efficient and will recommend mark moving forward to anyone that is interested in buying a house!
Amad
Arlington
WA
Date:
5/4/2026
5
5555555
Jennifer and her team are friendly, timely, have great communication, answered all our questions and would find answers and respond quickly if she didnt know the answer herself.
Staci
Italy
TX
Date:
5/4/2026
5
5555555
Seamless experience, great communication
Thomas
Flemington
NJ
Date:
5/4/2026
5
5555555
I first contacted another loan officer but failed to successfully qualify me but when I met Matthew O'Connor, he successfully completed my loan. He is very friendly and very professional and always encouraging. Though he is very thorough and very efficient, yet he makes you feel things are going to be easy and smooth.
Noel
Jacksonville
NC
Date:
5/4/2026
5
5555555
Branson and his staff were absolutely remarkable us purchasing our home. They made everything go so smoothly and kept in wonderful contact with us about anything we needed to do or they needed from us. They are a wonderful company and I would definitely use them again and refer them to my friends.
Asad
Branson
MO
Date:
5/4/2026
5
5555555
team, comms, reliability
Lelia Elizabeth
Mountain Brk
AL
Date:
5/4/2026
5
5555555
was very helpful. He kept us up today at every step sent videos explaining everything that we needed to know and just kept in touch with us.
Mekenna
Clearfield
UT
Date:
5/4/2026
4
4444444
Great communication, made it rlly quick and easy
Houston
Lawrenceburg
TN
Date:
5/4/2026
5
5555555
everything
Lavinia Tabita
Seffner
FL
Date:
5/4/2026
5
5555555
This is our second time working with Kelly and team. Everyone is responsive, helpful and informative. It's makes the loan process super easy!
Thiago
Greer
SC
Date:
5/4/2026
5
5555555
I love working with Fairway partners! This transaction was for a personal purchase and I knew that working with Kathy and her team would make for a great experience. The communication, clear instructions and frequent updates helped keep everyone on the same page from contract date to the closing table. I have had great experiences as an agent working with Kathy and now I have the personal experience confirming 5 star service. Thank you Kathy and Fairway team!
Nancy
Burnet
TX
Date:
5/4/2026
5
5555555
Prompt communication and understandable explanations for the numerous underwriting documents.
Kevin
Louisville
KY
Date:
5/4/2026
5
5555555
Everyone is kind, helpfull, and honest. They tell you everything that you need to know and hold your hand all the way through the process.
Robbie
Trussville
AL
Date:
5/4/2026
5
5555555
Throughout the entire stressful situation of buying our home, Mark remained a kind and patient rock. Very reassuring, level headed, and calm, he talked me through every step of the process and despite there being a few times when I thought we weren't going to be able to buy, his hard work paid off and we made it through. Thank you so much Mark, we appreciate you!!!
Karen
Middletown
OH
Date:
5/4/2026
5
5555555
Communication was excellent and David and his staff (Dana) were top notch!
Kirsten
Mars Hill
NC
Date:
5/4/2026
5
5555555
Mike and his team were very pleasant and helpful throughout the process.
James
Pompano Beach
FL
Date:
5/4/2026
5
5555555
Working with my loan officer was an amazing experience from start to finish. He was knowledgeable, responsive, and always took the time to explain every step of the process. He made what could have been a stressful situation feel smooth and manageable. I truly felt supported the entire time and couldn’t have asked for better guidance in buying my home. Highly recommend!
Alissa
Clinton
AR
Date:
5/4/2026
5
5555555
Very personal and flexible with time to discuss all options and helpful/educational in exaplaing the concepts and structures of the loans.
James
Peoria
AZ
Date:
5/4/2026
5
5555555
timely and trouble free
William
Noblesville
IN
Date:
5/4/2026
5
5555555
The commuinication between everyone on our team was excellent. All of our questions were answerewd in a way that I could easily understand. All in all, I was very happy with our team. It felt homey.
Danell
Maple Valley
WA
Date:
5/4/2026
5
5555555
Thank you for helping us get in the house! You were really on our side and worked to make sure things went as smoothly as possible, all while expediting the process. You and your team were always available to answer our questions and guide us through the process.
Julia
Takoma Park
MD
Date:
5/4/2026
5
5555555
Stephanie was a pleasure to work with. She is very informative and helpful. I felt supported throughout the entire process
Erik
Corning
CA
Date:
5/4/2026
5
5555555
communication
Raven
Westminster
CO
Date:
5/4/2026
5
5555555
The communication was prompt and clear, making the overall process easy to follow and understand.
Parker
Mt Pleasant
WI
Date:
5/4/2026
5
5555555
Easy paper work! I didnt have to go to the office and sign anything in person until closing!
Sarah
Blytheville
AR
Date:
5/4/2026
5
5555555
Regan was very proactive and followed-up quickly on all inquiries.
Raymond
Pearl City
HI
Date:
5/4/2026
5
5555555
Good communication is key. This was our second mortgage through Fairway (15th home overall) and if only they had all been this 'easy'. Kat was great to work with.
Sara
Acworth
GA
Date:
5/4/2026
5
5555555
Amazing communication and super fast reply speed to inquiries, always willing to chat on the phone and answer questions.
Angelica
Pasadena
CA
Date:
5/4/2026
5
5555555
Bryan's team walked me through the entire process from the first phone I made to closing on the home.
Jeffrey
Newark
OH
Date:
5/4/2026
5
5555555
The communication was always timely and so informative!! So easy to work with and fun! Explaining everything so great so I never felt like I was asking a dumb question and always redily avalible to talk!
Hannah
Blaine
MN
Date:
5/4/2026
4
4444444
Amazing customer service! We never had to wait more than 5 to 10 minutes for a response regardless of the time or day!
Tyler
Centre
AL
Date:
5/4/2026
4
4444444
xxxxxxxxxxxxxx
Joel
Belton
TX
Date:
5/4/2026
5
5555555
Made it a easy process
Gardel
Chicago
IL
Date:
5/4/2026
5
5555555
Kevin is so personable and kind! He made everything seem easy and was always just an email away!
Blair
Covington
GA
Date:
5/4/2026
5
5555555
Carole is amazing she goes above and beyond to help with anything that you need help with. She is always available to answer any questions that you have and to guide you through the crazy experience of buying a home. I would never use anyone but her to buy a home.
Jim
Jacksonville
FL
Date:
5/4/2026
5
5555555
Jeff is great to work with! especially as first time homebuyers he really made sure we understood the whole process end-to-end, which we greatly appreciate.
Bryce
Mableton
GA
Date:
5/4/2026
5
5555555
Robin was prompt and always Was available to answer my questions. She explained everything clearly and made sure I understood each step of the process! She made this easy and not stressful!
Jennifer
Nashua
NH
Date:
5/4/2026
5
5555555
The loan process was seamless and got done in order to execute the deal.
Brandon
Chicago
IL
Date:
5/4/2026
5
5555555
Very professional, kind and quick response.
Maiko
Valley Village
CA
Date:
5/4/2026
5
5555555
Great communication. Very honest, pleasant and welcoming, always offering to answer any questions and offer advice.
Jeffrey
Morganton
NC
Date:
5/4/2026
5
5555555
Quick turnaround and great customer facing experience
David
Phoenix
AZ
Date:
5/4/2026
5
5555555
Noy and her team worked tirelessly for me to close in record timing. Highly recommend!
Steven
Tucson
AZ
Date:
5/4/2026
5
5555555
Services and communication character
Perry
League City
TX
Date:
5/4/2026
4
4444444
great service and keeping us informed
Denton
Casa Grande
AZ
Date:
5/4/2026
5
5555555
Laura was very informative and addressed any concerns we had. She went above and beyond for all of our needs! She made our first home buying experience exceptional!
Sonya
Waco
TX
Date:
5/4/2026
5
5555555
It was all good
Tammy
Gallatin
TN
Date:
5/4/2026
5
5555555
After struggling through the process with two lenders before ultimately landing with Josh Frias and Fairway, the difference was night and day. Josh and his team were excellent throughout the entire process. This was a quick close with a lot of moving parts, and they kept everything moving without making it feel chaotic. What I appreciated most was that they did not just push paperwork. They took the time to explain what underwriting needed, what documents mattered, and how to stay ahead of issues before they became problems. On top of that, they made me feel like part of the team instead of just another file being pushed through the system. They were responsive, knowledgeable, and clearly knew what they were doing. I am very grateful for all of their help and would absolutely recommend Josh Frias and his team to anyone going through the home buying process
Tyler
Boscawen
NH
Date:
5/4/2026
5
5555555
It was a great experience working with Dean on my mortgage. The entire process was smooth and efficient, and most importantly, the figures I was quoted were very close to the final closing numbers—something I truly appreciated. Dean and his team were professional, transparent, and easy to work with. I highly recommend them!
Ayyaz
Elgin
IL
Date:
5/4/2026
5
5555555
All steps were clearly communicated. The team at Fairway was very responsive and made themselves available for any questions throughout the process!
Emma
Little Elm
TX
Date:
5/4/2026
5
5555555
Jennifer is the best in the business. My case was complex. Jennifer and her team absolutely crushed the hard tasks. I have nothing but wonderful things to say about her and ber team. I knew I was in great hands working with her. Shes seriously the best!
Jonathan
Santa Fe
TX
Date:
5/4/2026
5
5555555
Mariah was quick, very patient when explaining the process to us and was so kind throughout the whole experience. We could tell she was rooting for us the whole time we worked with her.
Dhevyn
Vancouver
WA
Date:
5/4/2026
5
5555555
Attention to detail and quick effecient communication.
Joshua
Clemmons
NC
Date:
5/4/2026
5
5555555
Don helped me navigate extremely complex circumstances and ultimately got us across the finish line in a time crunch. I really appreciate his straight forward communication and ability to think outside the box. He came highly recommended and after my experience, I can see why!
Madison
Ball Ground
GA
Date:
5/4/2026
5
5555555
Kathleen is so easy to work with! This move was made so much easier because we had Kathleen! She was on top of every aspect, very detailed! She was thorough! And super nice!
Susan
Marshfield
MA
Date:
5/4/2026
5
5555555
Everything went very smoothly with the loan and he worked very hard to complete so I cpull close on time even with the deadline being close
Isaac
Loveland
CO
Date:
5/4/2026
5
5555555
Jonathan is very knowledgeable and professional and has a wealth of industry experience to draw upon. Thanks again for all your hard work on getting us over the line!
Alexander
Sedona
AZ
Date:
5/4/2026
5
5555555
Communication and Dottie was there when I needed.
Cory
Wichita
KS
Date:
5/4/2026
5
5555555
Wade and his team made the whole process seamless, straightforward, while taking time to answer all my question, allowing for my understanding and trust throughout loan proces.
Christina
Boise
ID
Date:
5/4/2026
5
5555555
It was seamless.
Gregory
Waunakee
WI
Date:
5/4/2026
5
5555555
Everyone was really nice and communicated well. We had a lot of questions and they were always answered quickly and thoughtfully
Katherine
Kirkland
WA
Date:
5/4/2026
5
5555555
Professional, knowledgeable, personable, prompt, efficient, easy to navigate e-signage are how I found your services. I can assure you should I be ready to refinance or know of someone in need of like services I will let you know. Thank you for a job well done. Albert Hall and Lila
Albert
Tucson
AZ
Date:
5/4/2026
5
5555555
Yolanda made this process very easy. She attended to all my questions and needs and she was always there to guide me. Im very grateful for her help. She's amazing and i will definitely recommend her to my friends and family.
Gilberto
Brownsville
TX
Date:
5/4/2026
5
5555555
Communication and flexibility to talk during non working hours. Very knowledgeable and helpful to a first time home buyer that im sure translates to second time and so on.
Zachary
Jackson
MO
Date:
5/4/2026
5
5555555
Shane and team made the experience easy, the tools deployed, their availability and the clarity of communication
Jarrod
Anthem
AZ
Date:
5/4/2026
5
5555555
Amy was very knowledgeable about the various grants and loans that were available to us, helped us figure out the best interest rate for us, and was very communicative .
Norah
Layton
UT
Date:
5/4/2026
5
5555555
Taylor was very professional and pleasant to work with. Responded quickly and at any time of the day on any questions. Very easy to work with.
Mark
Oklahoma City
OK
Date:
5/4/2026
5
5555555
Provided options easy to work with listened to what I needed
Roylene
Boulder
CO
Date:
5/4/2026
5
5555555
Mariah was the best. Super communicative, knowledgeable about my down payment assistance program, and efficienct. She helped me get closed on time even though we had some delays on the sellers end. She would be available at odd hours when I had questions, and I never felt like I was waiting on her. She was always the first to respond when I had questions and she helped me do lots of math to determine how to get the best rate with the seller credit we were given. I'm so grateful and happy that I decided to go with Mariah at Fairway! Give her a call today!
Sophie
Vancouver
WA
Date:
5/4/2026
5
5555555
Very helpful with being a first time homebuyer and guiding through each step of the way.
Zachary
Winter Springs
FL
Date:
5/4/2026
5
5555555
Great communication and the process was very very straightforward
Emily
Lonsdale
MN
Date:
5/4/2026
5
5555555
Really appreciated the clarity that you provided at every step
Ross
Pike Road
AL
Date:
5/4/2026
5
5555555
Every aspect of obtaining our loan was truly made smooth and easy to understand, creating a seamless process from start to finish. As a first-time home buyer, I wasn't quite sure what to expect, but Zach made the entire experience clear and manageable with his expertise. While we can’t control everything happening in the world, we can control who we work with - and we're so grateful that we chose Zach at Fairway. We felt supported and confident in every decision along the way. Thank you Zach and Fairway team! We would highly recommend Zach to anyone looking for a knowledgeable and reliable loan officer.
Ashley
Minnetonka
MN
Date:
5/4/2026
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4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
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