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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Thank you, Thank you!!! I would like to extend my sincere gratitude for your guidance and support throughout this process. Your expertise, patience, and dedication were instrumental in helping me navigate each step successfully. I truly could not have accomplished this without your assistance. I am deeply thankful for the time and care you invested, as well as for your consistent professionalism and encouragement. This outcome exceeded my expectations, and I remain genuinely appreciative of your role in making it possible. Please accept my heartfelt thanks for everything you have done. It has made a meaningful and lasting difference.
Keshia
Denton
MD
Date:
5/5/2026
5
5555555
Communication was outstanding. I appreciate the care and concern I was given by Curtis and his team. Very professional.
Julie L
North Las Vegas
NV
Date:
5/5/2026
5
5555555
Chelsea and her team helped me secure my first home. I'm greatly thankful for their kindness, professionalism, and results.
Marcus
Boulder
CO
Date:
5/5/2026
4
4444444
Thats ok i have not live in my cond over a month
Juwanthers
Cincinnati
OH
Date:
5/5/2026
5
5555555
App was easy to use and submit documents. any questions Lisa was to call within the day.
Kyndall
Easley
SC
Date:
5/5/2026
5
5555555
Mike was very helpful throughout the whole process and really cared about answering our questions and making sure we understood everything. He always made us feel like we mattered.
Renee
Manchester
NH
Date:
5/5/2026
5
5555555
Lisa was extremely attentive and able to get back to us on weekends.
Matthew
Albuquerque
NM
Date:
5/5/2026
5
5555555
Timely and professional, worked through all the ups and downs even with an erratic seller on the other end
Jason
Evansville
IN
Date:
5/5/2026
5
5555555
Very responsive and available via phone or email whenever we needed. Helped walk us through our rate options when we went to lock in.
Alicia
Prior Lake
MN
Date:
5/5/2026
5
5555555
Malcolm was very responsive and helpful.
Anthony
Washington
DC
Date:
5/5/2026
5
5555555
Clear and timely communication, friendly approach took a lot of teh apprehension out of the process, if not all of it!
Stephen
Hartford
WI
Date:
5/5/2026
5
5555555
Stephanie always made sure that we were well informed either through email or phone calls. She was nreally great to work with. Thans for everything!
Jeffrey
Fort Wayne
IN
Date:
5/5/2026
5
5555555
Very organized and on top of things. Brian got the job done without any fuss. The whole team was wonderful to work with. Thank you.
Julie
Baraboo
WI
Date:
5/5/2026
5
5555555
Everyone helped me understand everything every step of the way.
Tera
Minneapolis
MN
Date:
5/5/2026
5
5555555
Great communication! We felt like real customers and not just another task to get accomplished.
Caleb
Palestine
TX
Date:
5/5/2026
5
5555555
The personal attention and help
Randy
San Antonio
TX
Date:
5/5/2026
5
5555555
Brandon literally handled everything, for us not knowing what we were doing he made the whole process super easy!
Kaitlyn
Pocatello
ID
Date:
5/5/2026
5
5555555
Communication was awesome and made things very clear and easy to understand for the home buyer
Chase
Hoover
AL
Date:
5/5/2026
5
5555555
So helpful and accommodating.
Eric
Bloomington
MN
Date:
5/5/2026
5
5555555
keeping us informed through the whole process.
Sonja
Lenoir
NC
Date:
5/5/2026
5
5555555
Candice was very knowledgeable and patient with us as first-time homebuyers!
Meredith
Diana
TX
Date:
5/5/2026
5
5555555
Easy communication with fast replies!
Kailee
Hartford
WI
Date:
5/5/2026
5
5555555
Very friendly and attentive
Heather
Hartwell
GA
Date:
5/5/2026
5
5555555
the process was smooth and easy and everyone had the experience we needed to help us get to where we are today
Brandon
Kansas City
MO
Date:
5/5/2026
5
5555555
Great communication with very short wait time with out concerns
Jocelyn
Hanson
MA
Date:
5/5/2026
5
5555555
Kasey was always available and ready to look at options and figure out how to get to a successful deal.
Joshua
Cameron
NC
Date:
5/5/2026
5
5555555
Great service, good communication
Jose
Hoffman
MN
Date:
5/5/2026
5
5555555
Matt is a great guy, communicates well, and was fantastic at explaining what we needed to do to get the loan we wanted.
Matthew
Wayland
MA
Date:
5/5/2026
5
5555555
professional and easy to work with.
Michael
Ft Worth
TX
Date:
5/5/2026
5
5555555
Luke was always timely and available to answer any and all questions I had. Truly felt he had my best interests at heart throughout the entire process .
Nelson
Inver Grove Heights
MN
Date:
5/5/2026
5
5555555
helpful mind of Brien and Laxmi
Tara
Salt Lake City
UT
Date:
5/5/2026
5
5555555
This was a wonderful experience for me and Katherine. Taught me a lot .
Ryan
Aurora
IL
Date:
5/5/2026
5
5555555
Professional, experience in the industry and changing economic environment, and provided the best interest rate!
Sandra
Concord
MA
Date:
5/5/2026
5
5555555
was always available and would respond to my messages promptly! As a travel nurse, my schedule is kind of crazy so him being able to work with me was so kind and I appreciated it so much
Jamie
Brandon
SD
Date:
5/5/2026
5
5555555
Josh's team was really easy to work with through the entire process. They are knowledgeable, had excellent communication, and they answered all our questions promptly. I always felt like we were in good hands.
Danie
Cheyenne
WY
Date:
5/5/2026
5
5555555
Very prompt and the communication was excellent
George
Racine
WI
Date:
5/5/2026
5
5555555
Plesant to work with, knowledgable, helpful, guidance,
Katherine
Flower Mound
TX
Date:
5/5/2026
5
5555555
Mike did most of the leg work with Tonja, but we have always worked with her in Texas & it has been a pleasant experienc.
Tammy
Burnet
TX
Date:
5/5/2026
5
5555555
Raedean moved quickly to get our appraisal and loan completed. Her communication is excellent making the process smooth and stressfree. She went above and beyond!
Jeffrey
Olathe
KS
Date:
5/5/2026
5
5555555
The speed and high quality of communication. Very reliable and supportive throughout the way.
Oleg
Eagle Mountain
UT
Date:
5/5/2026
5
5555555
Great communication! Went above and beyond to help us think theough our options and get us closed on time
Liesel
Longview
TX
Date:
5/5/2026
5
5555555
Andrea was super helpful throughout the entire process and made everything much easier to understand. Was willing to walk through details and made the experience as a first time buyer very pleasant.
Alexandra
Charlotte
NC
Date:
5/5/2026
5
5555555
Tom was very helpful in answering all of our questions, was always available and overall made the process very smooth and stress free.
Elizabeth
Bordentown
NJ
Date:
5/5/2026
5
5555555
Jon and his team are the nicest people and very professional they made this whole purchase a great one they were always available to answer any questions no matter how big or small i just have to say GREAT SERVICE TOP NOTCH !
Martin
Montebello
CA
Date:
5/5/2026
5
5555555
Was made very easy process and to where i understood everything Very professional and great at answering questions
Steve
Saint Joseph
MO
Date:
5/5/2026
5
5555555
Kevin was fantastic! He was extremely patient, knowledgable and helpful. He gave us confidence with our home loan. Thank you again Kevin for your professionalism.
Francisco
Martinez
GA
Date:
5/5/2026
5
5555555
Very helpful and not pushy
Kevin
Temple Hills
MD
Date:
5/5/2026
5
5555555
Andrew provided all sorts of presentations and graphics tailored to our house purchase which helped us to determine our options, he made it a point to reach out and update us and made sure we were informed every step of the way. He made the numbers make sense and had our best interests in mind.
Tarren
Clearfield
UT
Date:
5/5/2026
5
5555555
Explained the process clearly and outlined the loan agreement so it was easy to understand.
Eric
Bordentown
NJ
Date:
5/5/2026
5
5555555
Very prompt and efficien. great overall experience
Cari
Conroe
TX
Date:
5/5/2026
5
5555555
It was fast and easy
Anthony
Laramie
WY
Date:
5/5/2026
5
5555555
Damon and his team were great. They made each step of the process simple and easy to understand. His communication is fantastic.
Cynthia
Prescott
AZ
Date:
5/5/2026
5
5555555
Everyone was patient easy to work with and very helpful if needed any questions answered or info
Kyle
Richmond
ME
Date:
5/5/2026
5
5555555
Easy and competent
Angela
Fruita
CO
Date:
5/5/2026
5
5555555
Quick responses? Always able and willing to help no matter the time
Nathaniel
Fillmore
IN
Date:
5/5/2026
5
5555555
Timely, clear communication, transparent, and friendly. Kelly and team went above and beyond to work with our unique situation and create solutions. Highly recommend!
William
Montgomery
TX
Date:
5/5/2026
5
5555555
Great communication. Very informative. Professional and easy to work with.
Michael
Newark
TX
Date:
5/5/2026
5
5555555
Jordan Phelps was great, He was efficient,easy to work with and very knowledgeable. He always answered my calls and text so communication was excellent!
Deborah
Peoria
AZ
Date:
5/5/2026
5
5555555
DAVID and his team. ALWAYS there to lend a hand and walk me through any situation to help me understand.
Susan
Alpharetta
GA
Date:
5/5/2026
5
5555555
Robert is always available. His service to his clients is of highest importance to him.
Aaron
Wichita Falls
TX
Date:
5/5/2026
5
5555555
David is a pleasure to work with! He explained the process and provided exceptional guidance. David was responsive and always patient and helpful.
Susan
Canton
NC
Date:
5/5/2026
5
5555555
Wendie communicated well with us through every step of the loan process. She is pleasant and courteous and very professional.
Christy
Remlap
AL
Date:
5/5/2026
5
5555555
Leslie and her team are incredible at what they do. They are so communicative and thorough and they made the whole process so easy and pleasant
Suzanne
Los Angeles
CA
Date:
5/5/2026
5
5555555
Trey and his team were great at communicating throughout the whole process of getting my mortgage to the finish line. Thanks
Wesley
Birmingham
AL
Date:
5/5/2026
5
5555555
Samantha was super available and patient with our questions. We always knew she was in our corner and kept us on track to make sure we could get the house of our dreams.
Rachel
Sweet Home
OR
Date:
5/5/2026
5
5555555
Easy, clear, and quick communication. Using the app to view everything was fantastic.
John
Flowery Branch
GA
Date:
5/5/2026
5
5555555
The communication was great and everything went smoothly from both sides for required documents. It was very evident that your team is very knowledgeable in your trade, and take pride in your work.
Thomas
Beach Park
IL
Date:
5/5/2026
5
5555555
The on line document submission process made it easy to process the loan. The requests were clear and the system was relatively easy to use.
Paul
Decatur
GA
Date:
5/5/2026
5
5555555
Very good service and communication Ashley worked hard and did an amazing job
Aaron
Antonito
CO
Date:
5/5/2026
5
5555555
she and her team took initiative to pull together things i needed when i was too busy to do it myself.
Gayle
Beavercreek
OH
Date:
5/5/2026
5
5555555
The experience was made great due to the clear and prompt communication, as well as professionalism among the parties involved. Kai's availability made the process smoother. We felt supported!
Anne
Temecula
CA
Date:
5/5/2026
5
5555555
I really appreciated the full guidance through the buying process because it was my first time. Being given a step by step process alleviated any anxiety.
Francesvic
Henderson
NV
Date:
5/5/2026
5
5555555
everything
Elijah
Meansville
GA
Date:
5/5/2026
5
5555555
Great job all around
Dick
Magnolia
TX
Date:
5/5/2026
5
5555555
Communication.
Sumer
Moncks Corner
SC
Date:
5/5/2026
5
5555555
Thomas was fast with the entire process, and explained everything in a way that was simple to understand.
Donald
Texarkana
AR
Date:
5/5/2026
5
5555555
It was a pleasure working with Tanja. They went above and beyond to make our process smoothy and were very helpful and patient with us. They were very knowledgeable and answered all of our questions, they made our home purchase a dream come true. I would highly recommend them to any of my friends and family.
Lissette
Nolanville
TX
Date:
5/5/2026
5
5555555
Taylor made the process go very smoothly.
Elizabeth
Oklahoma City
OK
Date:
5/5/2026
5
5555555
You were very helpful and patient with our situation. You seemed to right on top of what we needed and when.
Rodney
Saint Joseph
MO
Date:
5/5/2026
5
5555555
Cristina and KD are a great team! Extremely responsive and genuinely happy to answer any and all of my questions- as a first time home buyer.... I had a lot! They were able to work with me on a few obstacles that popped up.
Jessica
Savannah
TX
Date:
5/5/2026
5
5555555
Minerva made our experience easy, stress free and fast. She answered all of our questions and really made us feel comfortable every step of the way
Michael
Harlingen
TX
Date:
5/5/2026
5
5555555
The whole experience from start to finish was nothing but great. Micheal did an amazing job explaning everything and working non-stop to get my mortgage loan done and approved on time. From statr to finish walked me through the wole entire process and was avaibile pretty much everytime I called him and need some help. He was very professional and great to work with. Probably would use him again in the future if I ever decide to get a bigger house in thr future since his dedication shows hes here for the consumer not the bank. Highly recommend him as a loan officer to anyone looking to buy a house through a mortgage.
Abdullah
Ruskin
FL
Date:
5/5/2026
5
5555555
I had an amazing expereience with my mortgage needs with Natayla and her team. They were fast, responsive, and very knowledgeable. I had an enitre team on my side, making it happen, to be able to purhase my first home. AMAZING!!
Kady
Zebulon
NC
Date:
5/5/2026
5
5555555
Timliness of communication
Julee
Worthington
OH
Date:
5/5/2026
5
5555555
Good communication
Nicholas
Lakeville
MN
Date:
5/5/2026
5
5555555
He worked so hard for us and made this purchase happen for us
Sarah
Aiken
SC
Date:
5/5/2026
5
5555555
Jake was very responsive with any questions we had! We would definitely recommened Jake!
Kennedy
Bloomington
IN
Date:
5/5/2026
5
5555555
Monica and the entire Rucker Team were very quick to respond and took the time to understand our situation and our needs and worked quickly to ensure we had good information to help us make decisions along the way. Our experience with Monica and the team was exceptional and we remained impressed and extremely pleased with level of service we received. Buying a home can be a very stressful time, but they made it so easy from the very begining all the way through to close. They worked very closely with, and stayed in constant contact with, our realtor which greatly contributed to our experience and a very smooth transaction. I honestly can not say enough good things about our experience. You just don't see that level of customer service often anymore which makes them a unicorn in the industry.
Kristee
Springtown
TX
Date:
5/5/2026
5
5555555
Fast, clear communication and a smooth, hassle-free process. Really appreciated how easy everything was.
Jod
Riverside
CA
Date:
5/5/2026
5
5555555
Brian Spronz was extremely helpful and informative, answered all my questions and made the process feel seamless and brought us to close in less than 30
Brett
Bedford
OH
Date:
5/5/2026
5
5555555
Brad was always timely in his responses. He answered all of my questions. Very professional and courteous
Ann
Greensboro
NC
Date:
5/5/2026
5
5555555
Clear, timely, and complete communication. Helpful and available
Sharia
Heber City
UT
Date:
5/5/2026
5
5555555
Brooklynn went above and beyond for me!
Kelsie
Platte City
MO
Date:
5/5/2026
5
5555555
Nick was very responsive
Matthew
Farmington
UT
Date:
5/5/2026
5
5555555
Working with Justin and his team was wonderful! They're all amazing and update you through the entire process. They respond quick and are all so friendly and professional. It was my first time going through escrow and I had the best experience!
Jenae
Buckeye
AZ
Date:
5/5/2026
5
5555555
Communication
David
Paola
KS
Date:
5/5/2026
5
5555555
Communication and creativity were top notch! Also, Matt does a great job on eyeing the market and suggested that we lock our rate before they spiked upward.
Matthew
Lenexa
KS
Date:
5/5/2026
5
5555555
Crystal consistently demonstrated exceptional professionalism, exhibiting a remarkably amiable and approachable demeanor. Her patience and insightful guidance regarding each phase of the loan process were invaluable. She was consistently responsive to our inquiries, providing immediate answers or diligently researching solutions for questions requiring further investigation. Without Crystal I don't believe we would have gotten where we are at now.
Brandon
Killeen
TX
Date:
5/5/2026
5
5555555
Tim is an absolute beast at what he does. Got us in and closed when others were unable to execute
Liahm
Kansas City
MO
Date:
5/5/2026
5
5555555
Dan was communicative and always happy to answer questions. when we were negotiating with the seller, he chipped in $1000 to help us get where we needed to be
Tonia
Oceanside
CA
Date:
5/5/2026
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