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L.O. Confidential: Season 5

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Real Homebuyer experiences from recently closed loans
5
Roman Lopez and marina lizarraga make every step easy of understand they make us feel confident that we are not alone thank you so much I highly recommend
Jose
Heber
AZ
Date:
7/22/2026
5
Really down to the point and was very proficient in his work they whole team was very helpful
Michael
Demotte
IN
Date:
7/22/2026
5
Andrew and his team are the Best! Great communicators and great service. I ask lots of questions and they are always willing to answer/help me.
Patrick
Montrose
CO
Date:
7/22/2026
5
Very helpful. Answered all of my questions when clear answers whenever I was confused or didn't understand something as a first time home owner.
Stephen
Simpsonville
SC
Date:
7/22/2026
5
First, the greetings and her presentation. Then her knowledge for what we were asking and her great feedback. I don't know what to say, but thank you Mrs.Kim for your superb support in guiding us in the right direction. Thank you again!
Aaron
Spanaway
WA
Date:
7/22/2026
5
Teresa was so helpful, informative every step of the process.
Joe
Odessa
TX
Date:
7/22/2026
5
Communication from Dave was top notch right from the start through to closing.
Lisa
Saint Augustine
FL
Date:
7/22/2026
5
We've known Cole for over 5 years, and he has helped us finance two homes. He is professional, punctual, knowledgeable, and always responsive. He made the mortgage process smooth and was always available to answer our questions. We truly appreciate his expertise and would be happy to recommend him to anyone looking for an excellent Mortgage Advisor and Loan Officer.
Svetlana
Sartell
MN
Date:
7/22/2026
5
Nicole is awesome!
WIlliam
Fruita
CO
Date:
7/22/2026
5
Friendly knowledge and great working together
Dean
Atmore
AL
Date:
7/22/2026
5
Alex Pyrek
Paul
Chicago
IL
Date:
7/22/2026
5
I just closed another transaction with Christiaan Turner and Fairway Mortgage. And it was another great experience. His communication is top notch - clients, agents, and the team are always well informed on the status of the transaction.Christiaan is always the main point of contact, so no communication gets lost. And he is able to close fast if need be. I can highly recommend Christiaan and his team and look forward to our next transaction together.
Sabine
Georgetown
TX
Date:
7/22/2026
5
Dan and Heather were very attentive and organized in keeping us on schedule with our mortgage application and closing. I also appreciated the timing of the loan locking to achieve the best rate.
Anthony
Northbrook
IL
Date:
7/22/2026
5
Evelyn and her team made the whole process extremely easy. Being first time homebuyers was already a huge huge stressor, but she made the process much easier to handle. We appreciated every second of help that was provided to us at almost any time of the day. Highly recommend Evelyn and her team!
Matias
Addison
IL
Date:
7/22/2026
5
Sue made it seamless!
Andrew
Danville
IN
Date:
7/22/2026
5
very timely responses
Heather
Olathe
KS
Date:
7/22/2026
5
Good communication, positive attitude, successful process, and thanks for showing up at the closing .
Christopher
Davidson
NC
Date:
7/22/2026
5
great communication
Corey
Lynchburg
VA
Date:
7/22/2026
5
love working with Sabina - she is great, very responsive.
Tika
Akron
OH
Date:
7/22/2026
5
Thanks for making my VA loan process smooth and straightforward. You were on top of everything. Your team handled every step quickly and clearly. I felt taken care of the whole way.
Joseph
Akron
OH
Date:
7/22/2026
5
Kim was very good at communicating, she made this process so easy for us, and was able to do the loan within 3 weeks so we could close on our dream home.
Elina
Lakeville
MN
Date:
7/22/2026
5
Working with Aurel to obtain my mortgage was an exceptional experience. Besides being a brilliant professional, Aurel is also a truly outstanding human being. He is honest, dedicated, and always focused on doing the best he can to achieve the best possible outcome for his clients. From the beginning, Aurel was always available to answer every question, address every concern, and guide me through each step of the process with patience and professionalism. What makes him different is that he does not treat you simply as a customer or a transaction; he treats you as a person—with respect, dignity, and genuine care, like a family member or a friend. Working with Aurel was not only a successful mortgage experience but also an opportunity to learn and better understand the entire process and everything beyond it. His knowledge, integrity, and commitment make him someone you can truly trust. Aurel is my first choice, and I would proudly recommend him to any friend or family member who needs assistance with obtaining a mortgage. He represents the highest level of professionalism combined with genuine human values.
BEQIR
Lombard
IL
Date:
7/22/2026
5
Very easy to deal with and understanding. Came up with solutions fast and easily.
Joshua
Ashland
MO
Date:
7/22/2026
5
Everyone on the team made the process smooth and simple. The professionalism and punctuality was excellent! Fairway made sure to take care of things in a timely manner and made sure we had our dream home in no time at all! We appreciate everyone and everything.
Victoria
Revere
MA
Date:
7/22/2026
5
Great communication and response time. Took the time to explain all of our options. Was able to process the loan quickly.
Jennifer
Mckinney
TX
Date:
7/22/2026
5
Collin was wnderful explaining everything in laymans terms. He was also not only knowledgable but extremely patient. We would use Collin again and also refer him to any new potential clients.
Eddie
Ammon
ID
Date:
7/22/2026
5
Bob's communication was outstanding and I appreciate that he didn't just stay in touch, but he EXPLAINED the why's and the next steps. Very important to me as a first time home buyer.
Jage
Stoughton
WI
Date:
7/22/2026
5
Chris is a rockstar. he was on top of everything. he was ALWAYS available at different tomes times and days to help With questions. Chris will be my go to in the future. thank you, Chris for your help in purchasing my home
William
Savoy
TX
Date:
7/22/2026
5
The communication was crisp and clear always. Lucas will be ready to help whenever we needed, he jumps on the call immediately to address any question.
Vishnu
Westborough
MA
Date:
7/22/2026
5
Good communication
Loren
Mesa
AZ
Date:
7/22/2026
5
My wife contacted Christina before we knew about var mortgage option. Her broad knowledge and experience surprised us in ways that we couldn't have imagined. We have never had an easier purchasing process EVER. That includes ANY purchasing experience. She's the absolute best!
Edmund
Georgetown
TX
Date:
7/22/2026
5
Provided great insights, prompt responses, patient, and readily available.
Carolina
San Dimas
CA
Date:
7/22/2026
5
Brooke Srackangast was fantastically helpful in walking me thru all the tons of documents to be signed for my bridge loan on my dream home, while graciously & patiently answering my many questions. A pleasure to work with due to her extraordinary persistence while being friendly, thorough, professional, and efficient, she was everything you could possibly want. I cannot imagine anyone better! Thank God for Brook and her great team!
Susan
Vail
AZ
Date:
7/22/2026
5
The team worked with us in every way. They made this very quick and easy.Everyone that we had communications with were very polite and made sure we knew what we were getting. Awesome group.
Walter
Connelly Springs
NC
Date:
7/22/2026
5
Responsiveness and communication were fantastic! The entire team was efficient, professional, friendly and supportive. We had an incredibly quick timeline from offer to close and the Michael Dean Church team didn't miss a beat! Everyone was on their A game throughout the loan process.
Annette
Colorado Springs
CO
Date:
7/22/2026
5
Always there to answer questions, seamless process, love to work with Nicole!
Cathi
Anacortes
WA
Date:
7/22/2026
5
Great communication. Brian went above and beyond to get our mortage approved!
Anthony
Los Angeles
CA
Date:
7/22/2026
5
Made it very easy and helped us through it nicely. Thank you and your team for such a great
Lucas
Boise
ID
Date:
7/22/2026
5
Rob was continuously thorough in his explanation of mortgage options, we felt informed and confident throughout the process. Communication with Rob and his team was timly and clear! They always had a complete answer to our questions.
Samantha
Seattle
WA
Date:
7/22/2026
5
Communication, accessibility, and honesty!
Rogers
Pleasant Grove
AL
Date:
7/22/2026
5
Hazel, Staci and Maureen are all great. Very knowledgeable and responsive in a timely manner. Would recommend in the future.
Philip
Melvin Village
NH
Date:
7/22/2026
5
Mike was really communicative with us throughout the process and was very supportive of our decisions. He got us a good rate and made every effort possible on his end to get our closing costs down. Hands down great guy
Rodrigo
Sunrise
FL
Date:
7/22/2026
5
Very open communication and always felt comfortable asking questions!
Bailey
Wisconsin Dells
WI
Date:
7/22/2026
5
Chris communicates well and talks through strategy he is very responsive
Alex
Medina
OH
Date:
7/22/2026
5
Craig was upfront and honest with us from the very beginning. He also understood our situation and worked beyond what others would even consider doing for us. Even though it took almost a year for us to get into a position to qualify, he never pushed or nagged, and he didn't make us feel like failures or incompetent for not being ready from day one. Even when he was away from the office, he still made sure we were taken care of and kept everything moving forward, which we extremely appreciate. 10/10 would recommend Craig to anyone looking for a home loan, especially a VA home loan!
Whitni
Mills
WY
Date:
7/22/2026
5
Mike is responsive and treats the process as if he were working on his own personal refinancing or mortgage. he always follows up and makes sure you know what is going on. Mike and his team are trustworth.
Brian
Vienna
VA
Date:
7/22/2026
5
Five stars for Garett at Fairway Independent Mortgage! He and his team were incredibly helpful and a joy to work with. Garett is highly responsive and always answered the phone whenever we needed him. He shared so much valuable information we didn’t even know we needed, and his team’s insight into the overall process was top-notch. He even helped us push our closing forward completely seamlessly. We couldn't have asked for a better mortgage lender. Highly recommend!
Tristan
East Boston
MA
Date:
7/22/2026
5
Thank you for being available to answer my questions, especially outside of what you normally would work. Having a job that makes it so it's digit for me to leave to be able to ask questions or try and coordinate a call while at work is challenging but I appreciate that you were able to make time to be available for me when I needed it. Aside from that I appreciate all of your knowledge and ability to help make sure I was prepared for everything I needed to be and helped me understand the finer details of things with me loan process.
Haley
Loveland
CO
Date:
7/22/2026
5
Craig was very transparent about the whole process. He also managed a very responsive team, especially Jessi Ringer, who was a great help in getting us through the process.
Norraphon
Brookfield
WI
Date:
7/22/2026
5
Bill & Jill truly went above and beyond in every step of the process. As a young home buyer, I had lots of questions and without hesitation they made me feel reassured and prepared. I couldn't recommend their team more, they truly are a powerhouse!
Nicole
Dorchester
MA
Date:
7/22/2026
5
I had an excellent experience working with Cristina. She was friendly, patient, and took the time to explain every step of the process in detail. She answered all of my questions thoroughly and made sure I understood my options without ever making me feel rushed. Her professionalism, knowledge, and willingness to help made what could have been a stressful process much easier. I truly appreciate her outstanding customer service and would highly recommend working with Cristina!
Eric
Mansfield
TX
Date:
7/22/2026
5
Very clear and comprehensive
Jackson
Lake Jackson
TX
Date:
7/22/2026
5
Jacob made this the easiest experience for a first time home buyer! We could not recommend more!
Hannah
Gainesville
GA
Date:
7/22/2026
5
Worked with me to find a good monthly payment that i I could afford comfortabl. great communication and all around friendly service.
Megan
Manchester
NH
Date:
7/22/2026
5
Ian is always responsive and helpful! Great at explaining things to us as well
Kristyn
Oneonta
AL
Date:
7/22/2026
5
Awesome job. Great team. I will not close on any property with anyone but Robert and Anna. They are amazing
Amado
Haines City
FL
Date:
7/22/2026
5
Thourough and open communication, timely responses and quick action when needed, incredible turn around time on our mortfage approval when things got rushed, positive attitudes and encouragement throughout the process made me feel supported and indivisually cared for. First time home buyer experience was so much better than I had anticipated. Jon and Vicky made everything run smoothly to the point that I was able to rest easy and put all my trust in them.
Emma
Canby
OR
Date:
7/22/2026
5
David and his team are very responsive!
Louis
Ocean City
MD
Date:
7/22/2026
5
Five Essential Elements of Excellent Support Active Listening – Taking the time to truly understand what I have to say. Availability – Being accessible and ready to help when needed. Addressing My Concerns – Acknowledging and taking my questions or issues seriously. Responsiveness – Providing timely and effective communication. Providing a Solution – Resolving my problem with a practical and satisfactory solution.
Solinar
Pickerington
OH
Date:
7/22/2026
5
Excellent communication and explained the process of attaining my loan. Very quick and profess.
Jean
Livingston
TX
Date:
7/22/2026
5
Andrea and Jess were super attentive to our file and we're able to catch a mistake on my husbands tax forms, they remained patient while we waited for his documents to be fixed and they were also very through in explaining everything!
Rebecca
Saint Paul
MN
Date:
7/22/2026
5
Alli had great communication and very fast response times. She also did an amazing job guiding me through the process and was easy to understand. This is my first home, and despite many things being new to me, I felt well informed and comfortable throughout the whole process thanks to Alli!
Zachary
Date:
7/22/2026
5
This is a nerve wracking experience but Brent and his team were there for every question and concern, offering reassurance and knowledge. They were kind and prefessional through out the entire process.
Tamara
Deland
FL
Date:
7/22/2026
5
What made our experience great was your expertise, patience, and dedication throughout the entire process. You were always available to answer our questions, no matter how big or small, and you took the time to explain everything clearly, which gave us confidence every step of the way. Your professionalism and genuine care made what could have been a stressful experience feel smooth and manageable. Overall, it was an excellent experience, and we truly appreciate all of your help. We would highly recommend you to anyone looking for knowledgeable, reliable, and exceptional service.
April
Saranac
MI
Date:
7/22/2026
5
The constant communication.
Rhonda
New Braunfels
TX
Date:
7/22/2026
5
The process was made easy and understandable for us with clear lines of communication. Steve and his team were always available for questions and quick to respond.
William
Ruther Glen
VA
Date:
7/22/2026
5
Stephanie was fantastic! She helped me with anything i needed! Answered every question clearly to help me understand everything i didn't know. No matter what day or time of day. She was there!
Samantha
Fort Wayne
IN
Date:
7/22/2026
5
Eric clearly comes with a wealth of wisdom and experience in the industry. Always reachable and his communication is clear and professional.
Maxwell
Delray Beach
FL
Date:
7/22/2026
5
Attentive, quick response time, knowledgeable and friendly
Justin
Glen Burnie
MD
Date:
7/22/2026
5
Corey was fantastic to work with! I cannot reccomend him enough. My husband and I were first time homebuyers, and he patiently walked us through every step and answered every question we had. (even after hours!) He is extremely professional and always kept us informed. Thank you Corey!
Allyson
Birmingham
AL
Date:
7/22/2026
5
We were informed every step of the way, and we got answers to every question we had. Meredith and her team did great on making the process sure smooth for us as first time buyers and helped us understand the process of buying our home.
Peyton
Fort Worth
TX
Date:
7/22/2026
5
Terry is absolutely incredible! I have bought multiple homes through Terry, and he will continue to receive our business. Wherever Terry goes, I'm going! He is incredibly kind, wonderfully easy to work with, and just an amazing human being. If you ever need a loan officer who truly cares, Terry is your guy. We are so excited about our new home purchase, and we genuinely couldn't have done it without him. He makes a stressful process feel completely seamless. I highly, highly recommend Terry to anyone looking to buy a home!
Danielle
Calhoun
GA
Date:
7/22/2026
5
The communication was excellent.
Andrew
Billerica
MA
Date:
7/22/2026
5
Very helpful in information we need and was a very smooth transaction, overall were very satisfied! Team are very friendly
Jemiellee
Neenah
WI
Date:
7/22/2026
5
Helped keep the process smooth and simple. Also, greatly appreciated that you were always readily available if we needed anything. When we were placing an offer (even over the weekend), you were able to help us get everything that we needed.
Jaime
Vestavia
AL
Date:
7/22/2026
5
Easy to work with
Luis
Saint Joseph
MO
Date:
7/22/2026
5
Her kindness and communication were right on point!
Jeffrey
Elkhorn
WI
Date:
7/22/2026
5
Team Dawes was absolutely amazing!! They were with us every step of the way! They were very professional, informative, prompt and would highly recommend them to anyone wanting to purchase a new home!
Matthew
North Lima
OH
Date:
7/22/2026
5
From the first conversation through the final close, Eric was with us every step of the way. He managed to walk us through all of the key concepts, ensured that we understood everything and was always available for a quick phone call if needed. Eric went above and beyond to ensure that we were informed buyers with a preview of what we would need to be ready for prior to submitting an offer.
Brendan
Marshfield
MA
Date:
7/22/2026
5
Great team!!!
Paulo
Riverside
NJ
Date:
7/22/2026
5
The whole process, everything was made easy And it was a very smooth process.
Carsen
Phenix City
AL
Date:
7/22/2026
5
Quick, easy to talk to
Shay
Dickson
TN
Date:
7/22/2026
5
Always communicating with us on the next step
Manuel
Clarksville
TN
Date:
7/22/2026
5
communication and organization. What was predicted was what happened no real surprises.
Ryan
North Las Vegas
NV
Date:
7/22/2026
5
He did all the leg work and all I had to do was provide informatio .
Nate
Saint Joseph
MN
Date:
7/22/2026
5
constant communication and worked closely with my realtor
Christine
Rock Hill
SC
Date:
7/22/2026
5
Trevor & Eric were on top of every detail and handled everything with speed and efficiency . Grateful!
Carrie
Palm Harbor
FL
Date:
7/22/2026
5
i was confident with Robin throughout the process
Ronald
Center Ossipee
NH
Date:
7/22/2026
5
Craig is an amazing person to deal with and great communication skills. The app makes it super easy to upload documents and sign everything.
Clayton
Casper
WY
Date:
7/22/2026
5
Communication
Terrell
Chicago
IL
Date:
7/22/2026
5
Very informative and worked very hard every step of the way and never gave up until I had my house . Definitely recommend Rusty to anybody who ever needs a loan officer for a house. Great guy to work with
Beau
Chetopa
KS
Date:
7/22/2026
5
Great communication and someone who really understands buying a home. Really felt like she was doing everything she could to get us the best loan for our situation. Very flexible as things changed and quick to turn things around.
Nicholas
Bellevue
WA
Date:
7/22/2026
5
Dave is extremely knowledgeable in his field and was an absolute pleasure to work with throughout the entire proces. He's friendly, honest and made us feel comfortable with the decision we made to purchase our new home.
Branden
Cheyenne
WY
Date:
7/22/2026
5
availability to answer questions
MaryBeth
Redondo Beach
CA
Date:
7/22/2026
5
easy to work with
Kyle
Elkhorn
WI
Date:
7/22/2026
5
Quick, reliable and really was able to be flexible with changes we had to make. Also really appreciate the options provided for loan.
Tanya
Sun Prairie
WI
Date:
7/22/2026
5
My experience with Matt and his colleagues was professional, efficient, and engaging. I did not ever feel as though I was doing this alone and all of my questions were answered and I akwsys left our conversations knowing what I needed and wanted to know. I am so grateful!
Katherine
Bloomington
MN
Date:
7/22/2026
5
I have enjo working with Melinda through our entire process. She was very supportive,thorough and efficient and knows her job well. She also has a great sense of humor.
Henrietta
Sun City
AZ
Date:
7/22/2026
5
Answered all our questions and was very available for us and our needs
Stephanie
Westfield
IN
Date:
7/22/2026
5
vary helpfull
Charles
New Salem
ND
Date:
7/22/2026
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