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*Pre-approval is based on a preliminary review of credit information provided to Fairway Independent Mortgage Corporation, which has not been reviewed by underwriting. If you have submitted verifying documentation, you have done so voluntarily. Final loan approval is subject to a full underwriting review of support documentation including, but not limited to, applicants’ creditworthiness, assets, income information, and a satisfactory appraisal.
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Fairway Cares is the charitable arm of Fairway Home Mortgage. For over 20 years, Fairway's nationwide network of employees has demonstrated a deep care for the communities and people they serve.

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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Amazing experience! Professional correspondence thoughtout the entire process with timely responses to any and all questions!
Michael
Bartlett
IL
Date:
6/14/2026
5
5555555
The experience, the knowledge, best personality ever.Great at explaining everything in terms that were easy to understand. Always replied quickly to all messages. Not a chance of dealing with anyone better.Perfect from beginning to
Donna
Waynesboro
PA
Date:
6/14/2026
5
5555555
We were very happy with Brenda. She answered all our questions in stride and she was very easy to work with.
Anna
Seville
OH
Date:
6/14/2026
5
5555555
I had a great overall experience with you all.. Shelly was AMAZING!!! She made sure everything was in order for me and the process.
Cleveland
Montgomery
AL
Date:
6/14/2026
5
5555555
Derek is a straight-shooter and the process was transparent, straightforward and professional
Jonathan
Falls Church
VA
Date:
6/14/2026
5
5555555
Clear and timely communication
Emily
League City
TX
Date:
6/14/2026
5
5555555
Flexibility, know how, very timely responses to any question. Had a relatively complex financial situation due to pending divorce proceedings and Aaron and team gave great guidance and support.
Daniel
Skokie
IL
Date:
6/14/2026
5
5555555
Good communication and provided update on progress
Vincent
Montville
CT
Date:
6/14/2026
5
5555555
Good communication and provided update on progress
VINCENT
Salem
CT
Date:
6/14/2026
5
5555555
timely responses. expert advise
Matthew
Belle Mead
NJ
Date:
6/14/2026
5
5555555
Very quick to respond and worked diligently to help us the best possible!
London
Clifton
TX
Date:
6/14/2026
5
5555555
The whole team did amazing, helping us get into our house very quickly was so great and we appreciate everyone's hard work!
Shea
Vista
CA
Date:
6/14/2026
5
5555555
Smooth easy very informative
Zachary
Michigan City
IN
Date:
6/14/2026
5
5555555
Great service and very good communication from the team.
Juan
Puyallup
WA
Date:
6/14/2026
5
5555555
Purchasing a house from out of town can be difficult. Chip's quick, thorough, and understandable information helped make the process pain-free and completed on time.
Douglas
Hahira
GA
Date:
6/14/2026
5
5555555
entire team was on top of everything. They stayed in touch with me Canaan informed of all the things that they needed, and when they receive the things that I had sent, and they made this process extremely easy.
Greg
Phoenix
AZ
Date:
6/14/2026
5
5555555
Neil takes the time to go over every detail of your loan and the process if needed. He gave a clear and concise list of what I needed to provide to him. After forwarding the necessary paperwork, Neil was quick and efficient getting our preapproval within 24 hours. We were clear to close and ready to go as soon as our insepection on our new home was completed. We have now bought two homes using Neil and sold one. I have referred my son to him and will only use Neil in any future home buying.
Tammy
Greenwood
IN
Date:
6/14/2026
5
5555555
Quick and easy to complete paperwork
Caitlin
Helena
AL
Date:
6/14/2026
5
5555555
Excellent communication and management.
Garrett
Bountiful
UT
Date:
6/14/2026
5
5555555
Carla is AMAZING! She helped make my home-buying process seamless! She is kind, helpful, communicative and patient. I would emphatically recommend her to anyone. 10/10
Jenna
Fort Worth
TX
Date:
6/14/2026
5
5555555
Brian is super friendly and very accommodating when working around crazy work schedules and having to juggle life in general !
Gabriel
North Olmsted
OH
Date:
6/14/2026
5
5555555
We achieved our goal.
Seezi
Otsego
MN
Date:
6/14/2026
5
5555555
Jake has been wonderful to work with. He really emphesised the routes we could take with the home loan process and taught us along the way. He's very communitive, skilled, and patient. My client's have worked with a few lenders in the past, but they told me that "he's been the best lender they've worked with." 10/10 would work with again.
Jacob J
Fulshear
TX
Date:
6/14/2026
5
5555555
Serigo is very patience and he always take his time to answer our questions. Also he reachable at anytime and followup with us throughout our loan process
Khanh
San Leandro
CA
Date:
6/14/2026
5
5555555
Jeff is fantastic. Professional and quick to respond. Will work with Jeff again in the future.
Ilmar
Westport
CT
Date:
6/14/2026
5
5555555
Steve was always available to answer questions, responded quickly, and kept us informed every step of the way. His knowledge, professionalism, and communication made what could have been a stressful process feel simple and straightforward. We truly appreciated their support and would highly recommend him to anyone looking for a smooth and easy home-buying experience.
Tessa
Tucson
AZ
Date:
6/14/2026
5
5555555
Maggie and her team were so resourceful throughout the process. Any questions we ever had they were there to help. Maggie made us feel very safe & secure during the most stressful times of our lives. She really brought that people & personal side most others simply don't have. I'm forever grateful for her help in us securing our home!
Micheal
Winston Salem
NC
Date:
6/14/2026
5
5555555
Very helpful lots of communication especially from a remote perspective of buying while not there yet.
Jared
Killeen
TX
Date:
6/14/2026
5
5555555
Personable
Samuel
Roanoke
IN
Date:
6/14/2026
5
5555555
Great communication, trustworthy, knowledgable, helpful.
Alexander
Canton
OH
Date:
6/14/2026
5
5555555
Your response time was always very quick which can be crucial when making an offer on a home . this helped take some stress off this home buying process!
Jamie
Woodstock
GA
Date:
6/14/2026
5
5555555
Chris Durbin and his team were so amazing to work with. Whenever it seemed that we hit a bumo in the road they always had multiple different paths to go down and did everything in their power to make the path I was most comfortable with happen. They were on top of everything and would be in contact any hour of the day to talk about the process and what steps we needed to take next. They made this process as smooth as possible!
Aryanah
Mansfield
OH
Date:
6/14/2026
5
5555555
Made the entire experience very easy and simple to follow, was very friendly and kept in contact with us the entire time, very informative, and answered any questions we had.
Laura
Cartersville
GA
Date:
6/14/2026
5
5555555
Travis was helpful and patient every step of the way. He explained the process and set clear expectations, always following up in a timely manner. He was professional, knowledgeable, and easy to work with. I felt confident throughout the process and trusted his guidance completely. I highly recommend Travis to anyone looking for exceptional service.
Towanda
Nashville
TN
Date:
6/14/2026
5
5555555
Reponsive, professional, informative, and friendly service to work with Nate. You won't be disappointed at all!
Rowena
Kansas City
MO
Date:
6/14/2026
5
5555555
So many things made this experience great, but overall just the ease of the process, especially long distance and the communication ans efficiency!
Caroline
Killeen
TX
Date:
6/14/2026
5
5555555
Easy to get a loan quickly
Kathy
Hoover
AL
Date:
6/14/2026
5
5555555
Excellent service from beginning to end! Mike was professional, responsive, and made the financing process smooth and stress-free. He kept me informed every step of the way and worked hard to find the best option for my needs. Highly satisfied with his service!
Anthony
Ocean Springs
MS
Date:
6/14/2026
5
5555555
Fast and thorough communication! We loved our experience
Julissa
Aurora
CO
Date:
6/14/2026
5
5555555
Everyone was kind , proactive, and friendly.
Travis
Nine Mile Falls
WA
Date:
6/14/2026
5
5555555
I appreciate all the communication from your team and everyone was very kind and great at their job
Jonathan
Gurnee
IL
Date:
6/14/2026
5
5555555
Christiaan was very helpful and acces during the process
Brandon
Georgetown
TX
Date:
6/14/2026
5
5555555
Easy transaction . Good communication Thanks!
Cathleen
Madison
GA
Date:
6/14/2026
5
5555555
Christiaan is fantastic. I always refer to him with confidence.
Terry
Georgetown
TX
Date:
6/14/2026
5
5555555
Lori was knowledgeable, responsive and made the process as easy as possible. Thanks!
Jason
White Salmon
WA
Date:
6/14/2026
5
5555555
Braden was so easy to deal with and he made sure everything was easy for us to understand. He will definitely go above and beyond to make sure you are taken care of.
Gavin
Port Neches
TX
Date:
6/14/2026
5
5555555
Communication, education, persistence. The ability to calm situations when im overwhelmed at work or something of that nature.
Dominic
Colorado Springs
CO
Date:
6/14/2026
5
5555555
Consistent and timely communication.
Derek
Charlotte
NC
Date:
6/14/2026
5
5555555
William and his team always went above and beyond to answer any and all questions we had and would always respond so quick!
Taylor
Canton
OH
Date:
6/14/2026
5
5555555
great communicatio, very responsive, and overall great experience with everything!
Christopher
Wautoma
WI
Date:
6/13/2026
5
5555555
Great personal service and working for the best interest of the client.
Patricia
New River
AZ
Date:
6/13/2026
5
5555555
He made everything easy that's why
Jeffrey
Cortland
OH
Date:
6/13/2026
5
5555555
Everything. Communication was outstanding, Megan worked hard to get everything done as we faced many obstacles.
Hollie
Huffman
TX
Date:
6/13/2026
5
5555555
We have used Linda several times. Always a great experience!
Heather
Newnan
GA
Date:
6/13/2026
5
5555555
Chris and his staff were incredibly professional and efficient. I would only use them for mortgages. No need to go anywhere else. The process was seamless and painless.
Jorge
Palmetto Bay
FL
Date:
6/13/2026
5
5555555
Communication was very good. They know there process, and provided a very good interest rate for the period we are at. The entire staff responded in a timely manner .
Eddy
Conroe
TX
Date:
6/13/2026
5
5555555
Slay slay
Kaitlyn
Batavia
OH
Date:
6/13/2026
5
5555555
Always friendly and willing to answer any question and
Timmy
Potosi
WI
Date:
6/13/2026
5
5555555
Everyone from the Fairway team have been absolutely incredible. Peter Cannon was very responsive and went out of his way to speak to all parties involved and keep everyone in the loop. Any questions we had we could ask and get a response in basically minutes. Lyndel and Tracey from Peter Cannons team were also extremely helpful and kind. The home buying process isn't easy but Fairway made it smoother than we could imagine.
Dakota
Middleboro
MA
Date:
6/13/2026
4
4444444
Very friendly and lots of communication
Jacob
Midway
GA
Date:
6/13/2026
5
5555555
Gina has made this whole process feel effortless and smooth we appreciate you!
Ava
Olathe
KS
Date:
6/13/2026
5
5555555
Donna was always available to answer my many questions. She was so helpful throughout this process and made it way less stressful. Robin was also great to work with. I would definitely recommend Donna and her team to anybody who is looking to buy a new house!!
Lindsey
Foley
AL
Date:
6/13/2026
5
5555555
Tanner made the home buying process as easy as possible. Being our first home, it felt daunting but he made sure we understood what to expect and that we were prepared.
Kyler
Overland Park
KS
Date:
6/13/2026
5
5555555
I have used Mike and his team more than once and they have always been amazing. They keep you updated step by step. They clarify any questions or concerns quickly and knowledgeably. I have had success with my mortgage products and service each and every time!
Wendy
Springfield
MA
Date:
6/13/2026
5
5555555
Very good communicatio, fast with the process, very helpful
Alizeah
Cozad
NE
Date:
6/13/2026
5
5555555
Excellent service and very professional Mariem is a great person and we'll recomend her services to pur friends a relatives
Rensys
Pooler
GA
Date:
6/13/2026
5
5555555
Mark is wonderful to work with. He's so knowledgable, friendly and always goes above and beyond! highly tecommend
Marissa
Fort Wayne
IN
Date:
6/13/2026
5
5555555
I loved that Nikie worked as a team with my realtor, financial advisor and me to make sure my purchase was funded easily and with backup plans in place in case the sale of my current home fell through. I felt well cared for and was so grateful to have Nikie part of my team. The whole process could not have been more smooth and simple, Kudos to Nikie!!
Jacqueline
Meridian
ID
Date:
6/13/2026
5
5555555
Smooth first time purchase. Much quicker than I expected
Brittany
Aurora
CO
Date:
6/13/2026
5
5555555
Professionsl and responsive to all of our questions. Easy to work with!!
Timothy
San Antonio
TX
Date:
6/13/2026
5
5555555
Chris and his team were very diligent in keeping me up-to-date with what was needed to progress through the loan approval process. They were very clear on requirements, and how to fulfill those requirements. If I had any questions they were answered promptly with out too much jargon so I could easily understand.
Arthur
Great Falls
MT
Date:
6/13/2026
5
5555555
Alex and his team did a really good Job in communicating and providing information.
Esther
Hampshire
IL
Date:
6/13/2026
5
5555555
Jennifer was amazing. She was very personalable and she felt invested in getting our loan approved same as we were. She was available to talk when we needed her and answered all our question.
Nicole
Kuna
ID
Date:
6/13/2026
5
5555555
Jim and his team helped me through the entire loan process and explained things very thoroughly.
Donaven
Salem
WI
Date:
6/13/2026
5
5555555
Dan and his team consistently go above and beyond for us. We can always count on Dan to be available to answer questions and to give sound advice. There is no one else we would trust with our lending needs than Dan!
Sara
Clovis
CA
Date:
6/13/2026
4
4444444
Karen honored her commitment to ensuring a successful and timely closing, which was completed without any delays. She worked diligently behind the scenes to make sure all necessary information and documentation were in place, helping the process move from start to finish. I appreciate her dedication and all of the effort she invested to make the closing a success.
Tramaine
Beach Park
IL
Date:
6/13/2026
5
5555555
Katie was such a blessing to us through this process! As first time home buyers, we had a ton of questions She took the time to thoroughly explain everything and made sure we felt comfortable through every step. Katie is such a sweet and caring person, and you can 100% see how much she truly cares for each client
Ross
Deridder
LA
Date:
6/13/2026
5
5555555
quick process
Jonas
Thompsons Station
TN
Date:
6/13/2026
5
5555555
Friendly staff that works fast!!! Wonderful People and very helpful!
Lance
White Oak
TX
Date:
6/13/2026
5
5555555
Communication was great and he was very clear about what to expect during each step of the process.
Gordon
King
NC
Date:
6/13/2026
5
5555555
You guys were fantastic, Shawn even did her best to help offer advice with our other contingent sale when we were experiencing issues. You will be highly recommended by us if we find anyone that needs your services!
Samuel
Hickory
NC
Date:
6/13/2026
5
5555555
The communication, and commitment to helping us every step of the way was top tier.
Cassandra
Millsap
TX
Date:
6/13/2026
5
5555555
Cristina was so helpful and nice. she makes you feel like family and not just another customer .
Justin
Millsap
TX
Date:
6/13/2026
5
5555555
Deb and her team were excellent at communicating through the entire process and Deb worked with me to get the lowest possible rates.
Mathew
Sevierville
TN
Date:
6/13/2026
5
5555555
I always felt like my questions or concerns were answered fully and with kindness!
Elisabeth
New Sharon
ME
Date:
6/13/2026
5
5555555
Excellent and timely communication/ returned calls and quick email response. A+++
Michael
Inwood
WV
Date:
6/13/2026
5
5555555
BEN LISTEN TO ME WEN I HAD QUESTIONS TO BE ANSWERED, WEN I CALLED OR TEXT HIM, HE WAS ALWAYS THERE TO RESPOND OR ANSWER, WEN U GOTTEN FRUSTRATED , HE WAS LIKE CALM DOWN HE WAS THERE FOR ME
Donald
Richmond
VA
Date:
6/13/2026
5
5555555
Brendon made himself available almost always to help me. Seriously, he was terrific.
Richard
Elk Grove Village
IL
Date:
6/13/2026
5
5555555
Everything was so simple during the process! A lot of stuff was asked for upfeont which made it easier later in the process! Communication was very open and transparent! It really was a seamless experience and we highly recommend working with Bill Mynatt and his team!
Lisa
Fortville
IN
Date:
6/13/2026
5
5555555
Great communication , to work with and helped me with following through on the stuff I needed to complete
Alex
Kansas City
KS
Date:
6/13/2026
5
5555555
Helpfullness
Alberto
Chicago
IL
Date:
6/13/2026
5
5555555
Everything went very smooth and efficient
Eric
Lincoln
NE
Date:
6/13/2026
5
5555555
Everyone was so helpful
Robert
Graham
NC
Date:
6/13/2026
5
5555555
It was smooth, communication was prompt.
Quanqing
Honolulu
HI
Date:
6/13/2026
5
5555555
Quick respond and providing with information we needed. Great help and offering good advices.
Tracy
Liberty Twp
OH
Date:
6/13/2026
5
5555555
Expertise, speed, communication, and thoroughness
Elizabeth
Indianapolis
IN
Date:
6/13/2026
5
5555555
Tanja is very responsive, willing to give time to discuss options with new costumers, and willing to stay competitive on rates.
Darren
Salado
TX
Date:
6/13/2026
5
5555555
Tee was excellent. She guided us through the whole process. Explained everything well and answer any questions that we had .
Charles
Franklinton
NC
Date:
6/13/2026
5
5555555
Tori was awesome! She's friendly and super helpful. Every step of the process was easy and the staff communicated very well. We will recommend you guys to anyone!
Ashlea
Burleson
TX
Date:
6/13/2026
4
4444444
The process was relatively smooth and easy to navigate.
Wyndom
Summerville
SC
Date:
6/13/2026
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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