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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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At Fairway, people are at the heart of what we do.

Through our nonprofit organizations, Fairway Cares and American Warrior Initiative (AWI), we are able to bring comfort, hope and support to  people within the Fairway community and beyond. Each year both non-profit organizations are able to grow and impact more lives through the generous contributions of Fairway employees.

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Fairway Cares is the charitable arm of Fairway Home Mortgage. For over 20 years, Fairway's nationwide network of employees has demonstrated a deep care for the communities and people they serve.

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Serving borrowers is our number one priority
Real Homebuyer experiences from recently closed loans
5
5555555
Tim is a bright skilled broker whi who makes the api process so easy. I will recommend Tim Keator to all I know
Patricia E
Waretown
NJ
Date:
2/9/2026
5
5555555
The communication, professionalism and friendliness. Always willing to take our calls. So very helpful.
Kathleen
Jamestown
CA
Date:
2/9/2026
5
5555555
So easy didnt have to do barely anything on my part
Zoe
Clayton
IN
Date:
2/9/2026
5
5555555
The expertise and knowledge Yolanda provided was exceptional as well as the quickness it took to get the deal finalized.
Scott R
San Antonio
TX
Date:
2/9/2026
5
5555555
Quick and easy communication
Lemuel Johnathan
Fort Worth
TX
Date:
2/9/2026
5
5555555
Carly was absolutely amazing to work with. From start to finish, she made the lending process smooth, clear, and completely stress-free. She was always responsive, answered every question with patience, and kept everything moving right on schedule. Carly took the time to explain all of our options and made sure we felt confident at every step. If you’re looking for a lender who truly cares and knows what she’s doing, I highly recommend Carly!
Vanessa
Winter Springs
FL
Date:
2/9/2026
5
5555555
Quick, easy, and reliable service, took all of our needs into consideration.
Joshua
East Providence
RI
Date:
2/9/2026
5
5555555
Jimmy was great from the start, was dedicated and we aways knew we could call or text and he would answer day or night !! Thank you for being so wonderful and diligent throughout this process
Ceirra
Dade City
FL
Date:
2/9/2026
5
5555555
Lisa was very professional, kind and helpful. I could not have gotten through everything without her support in every way. Thank you!
Alicia
Delray Beach
FL
Date:
2/9/2026
5
5555555
Michael Potito
Patrick F
Bennington
NH
Date:
2/9/2026
5
5555555
Best personal mortgage banker ever !! very efficient! On target with everything , great communicator
Ingrid
Magnolia
DE
Date:
2/9/2026
5
5555555
Communication was excellent.
Cindy
Hamilton
MT
Date:
2/9/2026
5
5555555
Hands down Tu is the best mortgage broker I have ever worked with and would reccommend him to anyone I know buying a house.
Tony
Portland
OR
Date:
2/9/2026
5
5555555
Brian was very communicative, supportive, and available when we needed. He offered cost saving options when they were available
Roger
Hamilton
MT
Date:
2/9/2026
5
5555555
It was truly a pleasure working with Dana. The process of applying for and purchasing a home can be stressful, but throughout the journey Dana helped me feel calm, supported, and at ease. She was always responsive, readily available to answer questions, and took the time to explain things clearly. Dana has an abundance of knowledge and guided me in the best way possible every step of the way. I genuinely felt that she treated me like family rather than just another person seeking a home loan. I would highly recommend Dana to anyone looking for a home loan and a lender who truly cares.
Nancy
Romoland
CA
Date:
2/9/2026
5
5555555
Responses were always prompt and respectful. Even helped me when I needed further explanation.
Julian
Overland Park
KS
Date:
2/9/2026
5
5555555
Hayden was very Informative and knowledgeable of everything to do with buying a home. Super kind and patient.
Avery
Fort Worth
TX
Date:
2/9/2026
5
5555555
Steve is the absolute best! He so down to earth like a real person, trusting, honest, and a get the job done fast! He communicated with us almost daily and walked us through the home buying process step by step . No surprises ever I would recommend Steve to anyone! My husband and I couldn't have had a better experience From start to finish he worked with us and had us closed in leas less than three weeks from starting the process . AMAZING
Traci Michelle
Smithfield
KY
Date:
2/9/2026
5
5555555
Made the process simple.
Jack
Scottsdale
AZ
Date:
2/9/2026
5
5555555
Troy and his entire team were great to work with! Answered any and all questions we have promptly and provided us with the information needed so we could make the best decision on the purchase of our home. The entire process was seamless and without any issue and I know that is in large part due to Troy and his team!
John
Weatherford
TX
Date:
2/9/2026
5
5555555
Open communication and clarification. I never felt in the dark about anything.
Grant
Navasota
TX
Date:
2/9/2026
5
5555555
The communication was amazing with what we needed to do and they also made sure we was updated with anything that needed to be told to us this makes it so much easier when you are a first time buyer for a house . It keeps the stress down also loved the app so you can follow the progress of the loan. I will recommend you to anyone that is need of a mortgage compan.
Teresa
Huger
SC
Date:
2/9/2026
5
5555555
Ryan has been wonderful to work with . Incredibly helpful, flexible , and knowledgeable in his field. 10/10
Rebecca Ann
Winston Salem
NC
Date:
2/9/2026
5
5555555
Ian was understanding, very helpful, and very good at what he does!His the best person I ever worked with!
Jinky Liwanag
Jamestown
CA
Date:
2/9/2026
5
5555555
Chris was very helpful through the whole process. He was quick to respond and answer all our questions. I look forward to continuing to work with him!
Jennifer
Jefferson
GA
Date:
2/9/2026
5
5555555
Easy and clear instructions on what was needed to complete refi. Recieved help quickly when needed.
Michael D.
Riverside
CA
Date:
2/9/2026
5
5555555
Fast but very thorough!
Melissa
Brighton
CO
Date:
2/9/2026
5
5555555
Craig was extremely patient, helpful, and available
Anthony
Windsor
CT
Date:
2/9/2026
5
5555555
Always looks out for what's best for the client!
Christopher
Jefferson
GA
Date:
2/9/2026
5
5555555
The whole experience was very organized and I can't believe how fast the process was. I never felt uninformed and all of my questions or concerns were quickly answered or remidied. "Well taken care of" would be a huge understatement as the level of professionalism we received was of the highest level.
Michael Louis
Woodstock
GA
Date:
2/9/2026
5
5555555
Great communication
Seth
Bloomington
MN
Date:
2/9/2026
5
5555555
Great customer service. Always there when I called or emailed. He experienced. I will always remember. Guided properly and promptly the entire way.
Marjorie Ruth
Mechanicsville
MD
Date:
2/9/2026
5
5555555
Communication was great with Mike, he walked us through a lot and was a huge help in purchasing our first home
Connor
Arlington
WI
Date:
2/9/2026
5
5555555
Very nice, helped us through all of our questions. responses were so fast. Helped us understand everything!
Erica L
Pinson
AL
Date:
2/9/2026
5
5555555
Communication, instructions, all of it was very easy going and everyone was extremely helpful.
Samuel Tyler
Greenfield
IN
Date:
2/9/2026
5
5555555
Kelly simplified the wntire entire process for me, making it a seamless & smooth transition buying my first home!
Caden
Anderson
IN
Date:
2/9/2026
5
5555555
Easy to work with and answered all of our questions!
Ronold Evan
Indianapolis
IN
Date:
2/9/2026
5
5555555
Lucas and his team went above and beyond our expectations throughout the whole process .
William James
Madison
GA
Date:
2/9/2026
5
5555555
Personal attention; responsivness and attention to my specific needs. Absolutely made me fee like I understood the process every step along the way.
Michela
The Woodlands
TX
Date:
2/9/2026
5
5555555
Gina and her team were great to work with. They answered all of our questions and were available at almost all times. The process was smooth and painless and she helped us get a deal with the best mortgage rate we could get. We would recommend them to anyone looking for a loan officer
Joshua D
Olathe
KS
Date:
2/9/2026
4
4444444
exceeded our expectations and very helpful with all our needs.
Tamara
Saint Joseph
MO
Date:
2/9/2026
5
5555555
Harriett is kind, understanding and accommodating. She is prompt and efficient.
Lesley Elizabeth
Columbus
GA
Date:
2/9/2026
5
5555555
Working with Mr. Mike made my experience great!! He answered all of questions anytime that I asked. He kept me informed on things that needed to be done or things that were coming up. He made it go so smooth. I could not have bought this house without him!!! He was a blessing and I'm so thankful for him!!
Kacie M
Natchitoches
LA
Date:
2/9/2026
5
5555555
We had a great experience working with Heather and Fairway Home Mortgage! Heather took the time to answer all of our questions and was extremely responsive to all of our concerns. Would recommend working with her and the team to anyone!
Mark
Indianapolis
IN
Date:
2/9/2026
5
5555555
It all went very smoothly and on a good timeline. The numbers seem to shift a lot and can create confusion. Communication process was great.
Scott
Wayland
MI
Date:
2/9/2026
5
5555555
Communication
Sarah L
Appomattox
VA
Date:
2/9/2026
5
5555555
The zoom meetings and phone calls to walk us through the process were very helpful
Brian
Buford
GA
Date:
2/9/2026
5
5555555
Persoanl touch, responsive.
Chad
Lenexa
KS
Date:
2/9/2026
5
5555555
Constant keeping in contact and flexible about meeting times. Explained everything clearly and left opportunity to ask questions
John
Ewing
NJ
Date:
2/9/2026
5
5555555
Easy process, good communication
Jennifer
Menomonee Falls
WI
Date:
2/9/2026
5
5555555
Good communication and easy process
Dana
Hartford
WI
Date:
2/9/2026
5
5555555
Great communication
Chuen Tung
Fishers
IN
Date:
2/9/2026
5
5555555
Your abilities to communicate is amazing! You all are extremely knowledgeable, caring, and kind. Thank you for everything!
Jennifer
Hibbing
MN
Date:
2/9/2026
5
5555555
Thank you so much! We are extremely happy with how Lynn Devine-Jackson guided us through the process. Top tier service!
Arturo
Milford
KS
Date:
2/9/2026
5
5555555
Communication was amazing, all my questions were answered and the process was very smooth for me as a first time home buyer. I felt very taken care of by everyone!
Riley
Shawnee
KS
Date:
2/9/2026
5
5555555
Timely, proactive , accurat, friendly communication
Derek
Syracuse
IN
Date:
2/9/2026
5
5555555
Working with Sabina on our loan and home purchase truly felt like a gift from God. The entire process was incredibly smooth, with clear communication, genuine respect, and timing that exceeded our expectations. We had a wonderful experience with Sabina—our conversations were enjoyable, and what started as a professional relationship with a loan officer turned into a genuine friendship. She made us feel like we were working with family every step of the way. Thank you Sabina!
Maryam
Mechanicsburg
PA
Date:
2/9/2026
5
5555555
Tim was very attentive, communicated excellently, and was always was on top of things. I definitely recommend Tim and Fairway Morgtgage.
Lawrence J
Conway
SC
Date:
2/9/2026
5
5555555
Scott was easy to communicate with and made signing documents so easy. Pleasant and seemed to truly be involved in making me feel comfortable with the process.
Patricia D
Danville
VA
Date:
2/9/2026
5
5555555
Very helpful throughout the whole process making sure I understand each aspect and what is neded.
William
Overland Park
KS
Date:
2/9/2026
4
4444444
smoothe process
John
Date:
2/9/2026
5
5555555
appreciated the constant updates from staff with phone calls emails and text
Dwayne
Gold Canyon
AZ
Date:
2/9/2026
5
5555555
The communication, also very professional and timely.
Spencer Lee
Baltimore
MD
Date:
2/9/2026
5
5555555
Tim was kind and so great to work with! We were first time home buyers and he made us feel at ease throughout the entire process.
Jonathan
Dallas
TX
Date:
2/9/2026
5
5555555
Really appreciated the ease in communication with Jeremy, and his thoroughness in going over documents with us through ourfirst our first home purchase!
Emma
Atlanta
GA
Date:
2/9/2026
4
4444444
The communication and explaining what I needed to do.
Alisha Ann
Lawrenceburg
TN
Date:
2/9/2026
5
5555555
Communication!!! Fast response if I had a question, too!
Jane
Brookfield
WI
Date:
2/9/2026
5
5555555
Everything was quick, to the point, and simplified for us. Any questions we had were answered promptly, and overall, the process was smooth with little issues or delay.
Sara
Monticello
AR
Date:
2/9/2026
5
5555555
Bill makes things easy to understand and does not over complicate it. He gets ahead of potential pit falls to make sure you are never blindsided. His team is excellent.
Aaron W
Zionsville
IN
Date:
2/9/2026
5
5555555
Seriously so smooth and positive. I was empowered the entire time and with minimal effort on my side, acquired my dream home!
Kendra R.
Gravette
AR
Date:
2/9/2026
5
5555555
Adam is the best mortgage lender! He not only did a fantastic job with my mortgage but he helped a great deal to get my worries addressed when my Reator failed at his job. Adam and Tatia always answer their phones and when I needed questions answered after hours he was happy to help! He found me the best rate for my loan and got the payments in a comfortable range for my budget. Fairway Mortgage is the best you will find!! Truly, Adam and his team are efficient, direct and they saved my sanity within this major life purchase! Julie Burke, A very happy Client for life!
Julie Marie
Ocean Park
WA
Date:
2/9/2026
5
5555555
Always available whenever needed, answered all questions I asked, very helpful
Noah
Bloomingdale
GA
Date:
2/9/2026
5
5555555
Corey was always available and happy to help.
Gavin
Helena
AL
Date:
2/9/2026
5
5555555
Everyone was very welcoming and kind, and them helping walk through utilities was just icing on top.
Keaton
Kansas City
MO
Date:
2/9/2026
5
5555555
Very helpful in letting us know exactly what we medd to make the process smooth
Emma
Jackson
TN
Date:
2/9/2026
5
5555555
It's been gre experiences and decent delivering for home buyers, so thanks
Mandhoj
Shippensburg
PA
Date:
2/9/2026
5
5555555
The process was smooth and very communicative.
Lindsy
Temple
TX
Date:
2/9/2026
5
5555555
Jordan was able to assist me when I wasn't sure I'd be able to obtain a loan since I'm self employed. He made the process easy and explained in detail when I had questions about the process. I highly recommend to work with him and his team.
Sarah
Indianapolis
IN
Date:
2/9/2026
5
5555555
Jill was very easy to work with and very accommodating. She was patient with all of our questions and changes that we had to make!
Madeline
Franklin
IN
Date:
2/9/2026
5
5555555
Jackie is always to quick to answer any questions. She & her team are great to work with. They make the process smooth & easy!
Yolande
Muncie
IN
Date:
2/9/2026
5
5555555
The team answered all of my questions in a timely manner.
Heather L
Lucas
OH
Date:
2/9/2026
5
5555555
Jaime made sure we had all of our paperwork in order, without being pushy. She explained things in ways that were easy to understand, without making me feel like an idiot. She is personable and friendly.
Bradley
Cheyenne
WY
Date:
2/9/2026
5
5555555
The team was professional, provided great advice and guidance and very timely with communication even though we are in different time zone.
Christopher W
Okauchee
WI
Date:
2/9/2026
5
5555555
Jason Rodriguez is always available to answer questions, even after closing.
Ronald Thompson
Gatesville
TX
Date:
2/9/2026
5
5555555
As a first‑time homebuyer, I walked into this process with equal parts excitement and fear. I didn’t know what to expect, what questions to ask, or how to navigate something as big as buying my first home. But then came Carrie — and everything changed. Carrie wasn’t just a lender to me. She became a steady voice in moments when I felt overwhelmed, a calm presence when the paperwork felt endless, and a guide when I didn’t know which direction to take. She explained every step with patience, never once making me feel small for not knowing. She celebrated every milestone with me, and she carried me through every moment of uncertainty. There were days when the stress got heavy, but Carrie made the impossible feel manageable. She checked in, she reassured, she clarified, she advocated — she genuinely cared. And that kind of support is rare. Because of her, I didn’t just buy a house. I stepped into a new chapter of my life with confidence, peace, and gratitude. Carrie helped turn a dream into something real, something I can touch, something I can call mine. I will never forget how she made this journey feel safe, supported, and deeply personal. If you’re looking for someone who will walk with you, fight for you, and guide you with heart and expertise, Carrie is that person.
Angelina O.
Wheeling
IL
Date:
2/9/2026
5
5555555
Efficient and straight up to the point.
Horacio
Tucson
AZ
Date:
2/9/2026
5
5555555
All the help he provided. Explained every step of each transaction. Assistance when I needed and that was often. Made buying a pleasant experience. He contacted me when signature was needed and gave assistance as needed.. would definitely recommend him to friends and family.
Edith Lynn
Dallas
GA
Date:
2/9/2026
5
5555555
Great team
Ty
Springfield
IL
Date:
2/9/2026
5
5555555
You helped us greatly in a time crunch! Easy to get ahold of and we were able to quickly get what was needed to you.
Courtney Amber
Deforest
WI
Date:
2/9/2026
5
5555555
Andrea and her staff went above and beyond to get us to the finish line. They also did it with a smile and great communicstion and customer service!!
Christopher Lee
Stanley
NC
Date:
2/9/2026
5
5555555
Amazing response To our needs and great customer s!
Barbara
Tomball
TX
Date:
2/9/2026
5
5555555
Mary acted quick to make sure we got the best rate possible. She was great at communication was super helpful.
Ashley
Herriman
UT
Date:
2/9/2026
5
5555555
Quick and easy
Lisa G
Cheyenne
WY
Date:
2/9/2026
5
5555555
Communication, Loan processing is very convenient and fast!
Don Bulatao
Elk Grove
CA
Date:
2/9/2026
5
5555555
Professional, communication, prompt and personable
Michael A
Evansville
WY
Date:
2/9/2026
5
5555555
Heather Mitchell, and everyone at fairway home mortgage went way out of there way to make our home buy experience painless and the communication was outstanding any questions were answered in a very timely manner. (You don't just get a home loan you build a lasting relationship with people that care.) Thank you for everything
Damian Jos
Warrens
WI
Date:
2/8/2026
5
5555555
I want to recognize Nick for the care and professionalism he has shown over two real estate transactions. Across both experiences, he has been consistently patient, thoughtful, and focused on the client experience. During our most recent transaction, I was navigating meaningful life transitions, and Nick gave me the time and space I needed to think through decisions without pressure. He was steady throughout the process and made it clear that the transaction should move at the pace that was right for me and my family. Nick took the time to explain everything clearly and thoroughly, particularly the financial details. He walked me through the numbers, helped me understand comparable properties, and ensured I had the context I needed to make informed decisions. His explanations were clear, practical, and tailored to my questions. Throughout every interaction, Nick was respectful, attentive, and professional. He consistently centered the process on what was appropriate for my situation and demonstrated strong judgment, patience, and communication across both transactions.
Veronica A.
Palm Beach Gardens
FL
Date:
2/8/2026
5
5555555
The entire experience was seamless and as smooth as possible. Cliff and his team are so incredibly helpful and friendly.
Maria Alana
Deerfield Bch
FL
Date:
2/8/2026
5
5555555
Diego , from day one to signing day has had been amazing, walking me through the every step and being clear on what I needed .
Manuel
Brownsville
TX
Date:
2/8/2026
5
5555555
Kasey is so engaged and on top of everything. She was so responsive and helpful. If I ever refi again it will be done through Kasey again.
Steven
Southern Pines
NC
Date:
2/8/2026
See More Reviews
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
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