There were a number of situations where effective communication and reviewing paperwork promptly would have prevented mistakes and loss of time in closing. I do appreciate that you accepted responsibility and made steps to accept that responsibility, it still however cost 3 days. And the numbers mistake was several thousand. I was looking forward to a little cash back to move, and each step, and yes a few that were not in either of our control, lead to funds lost on my part. The last step was a miscalculation where I would have received 1000 back, and then it was 700 I'd owe, then you ate that.. then other tax numbers off... it was a bit frustrating. Just being honest.. I believe you and your team worked hard on our behalf, I would recommend a little better quality controll onndocs, prior to sending.
Thank you to you and Kelsey for helping us obtain our home. We are greatly appreciative, and I still will be referring Veterans your direction.