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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Serving borrowers is our number one priority

Real Homebuyer experiences from recently closed loans
5
The constantly open line of communication and willingness to answer my questions, and what appears to be complete transparency.
Kevin
Indianapolis
IN
Date:
8/25/2026
5
Luke checked in with us often and made sure we understood every part of the process! He was a great resource for us and definitely someone I would recommend to any of my friends or family! Very personable which is helpful in the home buying process.
Mari
Chaska
MN
Date:
8/25/2026
5
Ben was very responsive and compassionate. Him and his team go above and beyond. I'm happy with how played out. Questions and concerns were always addressed, and explainations were given clearly at all times. Thank you!!
Jayna
Syracuse
UT
Date:
8/25/2026
5
Ann made the process very seamless. She was there to answer any and all questions and very reachable!
Jennifer
Sioux Falls
SD
Date:
8/25/2026
5
Going the extra mile to help us get into our new home
James
Wadena
MN
Date:
8/25/2026
5
Above all else, problem solving getting approval for non-typical self employment! And of course proactive communication, expectation setting, and ability to distill complicated topics into easy to understand explanations.
Tara
Austin
TX
Date:
8/25/2026
5
The excellent customer service
Steven
Marana
AZ
Date:
8/25/2026
5
Process made easy and simple
Anthony
Augusta
GA
Date:
8/25/2026
5
Clear communication, readily available to answer questions, explained everything in an understandable way and made the time to answer every question that came up. They went above and beyond to provide all the details, figures, and information that I needed, didn't know I needed, and asked for.
Mariah
Hastings
MN
Date:
8/25/2026
4
The process from start to finish was informative, Eric was pleasant to work with and closing was complete with in the estimated time frame.
Javier
Bellevue
NE
Date:
8/25/2026
5
The entire process from beginning to end was so easy. I provided the information Darin requested and everything moved quickly and smoothly from there. Conmunication was consistent and thorough so I knew where we were through every step.
Dawn
Lakeville
MN
Date:
8/25/2026
5
Rene & his team were a tremendous help. They are the best in the business.
Alex
Babylon
NY
Date:
8/25/2026
5
Aaron was very helpful in finding the best loan program to fit both my needs and my financial position. He was extremely informative on what I needed to know and did not mind going over things a couple of times to make sure that I fully understood and felt comfortable with the process and the loan program he suggested. Communication was stellar, not only with him but with his whole team. I never once felt that I asked a bad question or felt I should have looked something up on the internet instead of asking Aaron or his team. There were times I got busy with work and lost track of items that were due—Aaron would help bring them back into focus, not letting anything slip, even when I was the one dropping the ball. There was a hurdle that almost stopped the whole process of purchasing the home; Aaron went above and beyond, working late evenings and early mornings, to make sure we did not lose the house. To top off the experience, it did not feel like a business transaction. Aaron takes a very personal interest in helping get my family into a home. He was extremely excited for us, and when obstacles presented themselves, he worked very diligently to find solutions. He never once had any sort of negative demeanor or attitude—always positive and upbeat—and I am pretty sure he was just as excited as we were at closing! I am extremely blessed to have had Aaron and his team helping. I could not have asked for a better experience or a more knowledgeable team to have had the pleasure to work with.
Roger
Waterloo
IL
Date:
8/25/2026
5
Lou and his team have provided outstanding service on three mortgages for us, going the extra mile every time. I will only use Lou and his team going forward.
Michael
Waleska
GA
Date:
8/25/2026
5
Efficient and quick processing. Great communication.
Dorothy
Saint John
IN
Date:
8/25/2026
5
Everything was fantastic. Great communication. Always pleasant!
Kurtis
Brownsburg
IN
Date:
8/25/2026
5
Rob was very easy to work with and got the job done for us despite a few curveballs.
Zachary
Seattle
WA
Date:
8/25/2026
5
Chris communication was fantastic. Made the process smooth from start to finish
Amy
Scottsbluff
NE
Date:
8/25/2026
5
can answer any questions regarding home financing. great knowledge on home loans. Tim is great!!
Rogelio
Vacaville
CA
Date:
8/25/2026
5
Everything! Also sending us a Starbucks Card at the peak of the stress meant a lot!
Andrew
Springville
AL
Date:
8/25/2026
5
As a first time homebuyer, Nick was available to answer all my questions and help every step of the way!
Jordan
Liberty Hill
TX
Date:
8/25/2026
5
The overall experience
John
Red Oak
TX
Date:
8/25/2026
5
The team was extremely communitive with us and was really appreciated!
Joanne
Spanaway
WA
Date:
8/25/2026
5
Kent was great to work with, he commuicated with us really well and was always avalible to answer any questions I had.
Mark
Olathe
KS
Date:
8/25/2026
5
Erin was so helpful and patient with me. I'm not good with computer technology but she assisted me every step of the way and answered all my questions. Thank you Erin!!
June
Euharlee
GA
Date:
8/25/2026
5
Morgan was very thorough and caught things that weren't correct from the title company we had to use! I also was a little shocked to see what our mortgage payment was going to be and Morgan walked me off the ledge explaining things to me in a way that made me feel that we could do this and things would work out just fine with some minor adjustments. She always answered my questions patiently even though they may had been annoying lol. And I thought it was cool that she came to support us with that shady title company for our closing to make sure we were protected! Overall a great experience and a wonderful person!
Jennifer
Milton
WI
Date:
8/25/2026
5
No comment
Wayne
Pearce
AZ
Date:
8/25/2026
5
Communication
William
Saint Louis Park
MN
Date:
8/25/2026
5
Patty is very responsive and kept us apprised of each area of the process. We trust Patty's recommendation on the best mortgage product for our situation.
Robert
Menomonee Falls
WI
Date:
8/25/2026
5
Easy process. please continue to recommend Ashley Wagner and Joe from Goosehead. Wonfe people to work with.
Taylor
Warsaw
IN
Date:
8/25/2026
5
Everything was very easy and Jessica communicated very well throughout the whole process.
Andrea
Stone Mountain
GA
Date:
8/25/2026
5
Shane is the magical wizard of the wild west when it comes to effortlessly securing a home mortgage , no matter what hurdles may arise!
Breana
Surprise
AZ
Date:
8/25/2026
5
Communication was consistent and clear! You were all very friendly and helpful when I had questions at odd hours of the day.
Dominic
Sioux Falls
SD
Date:
8/25/2026
5
Brandon's team has always, over the years, treated my family as special. They have been kind, understanding, and very efficient in providing my wife and I financial services. He's just superior to work with.
Neal
West Hills
CA
Date:
8/25/2026
5
The quick understanding of our financial needs and quickly provided available; options. Once we proceeded with Fairway the attention to detail was excellent with his staff Dana
Denise
Weaverville
NC
Date:
8/25/2026
5
The biggest thing was the communication, and answering every question throughout the process. It helped me get a clear understanding of things and relieved me of stress at times throughout the whole buying process.
Derek
Montpelier
IN
Date:
8/25/2026
5
James is very kind and understanding. He is willing to patiently answer questions.
Vipal
Houston
TX
Date:
8/25/2026
5
Communication and timeliness were greatly appreciated! Thank you for being a positive, helpful asset to purchasing our home!
Nicole
Monticello
IN
Date:
8/25/2026
5
Always great communication and was on top of every detail.
Brenton
College Station
TX
Date:
8/25/2026
5
Andy took care of every detail and no matter what "bumps" we hit along the way with the property he figured it out. The property we were purchasing was unique and Chase bank wouldn't even consider it! Andy took it head on and got it all done. We would work with Andy anytime. Between the excellent commication and explaining the things going on it was a great experience. HIGHLY RECOMMENDED!!
Morgan
Belton
MO
Date:
8/25/2026
5
Chris is so knowledgable and kind. He is generous with his time and was instrumental at guiding us through the home buying process with as little stress as possible. Chris is the best of the best.
Kimberly
Milwaukee
WI
Date:
8/25/2026
5
Very helpful and understanding. made sure to answer all questions and had great Overall communication
Bobby
Eastland
TX
Date:
8/25/2026
5
Jimmy's attention to detail and excellent customer service
Kevin
Milton
FL
Date:
8/25/2026
5
The experience with the app really streamlined the whole process. The team was very prompt and helpful whenever we had questions.
Eric
Louisville
KY
Date:
8/25/2026
5
Gina is so amazing! She made the process easy, quick, and had us in our home in less than 30 days! Couldn't recommend enough!
Nicole
Victorville
CA
Date:
8/25/2026
5
Great communication! And it made understanding everything a lot easier
Kiley
Brownsburg
IN
Date:
8/25/2026
5
He was very communicative and made our first home buying experience the easiest thing. He explained everything thoroughly and answered any and all questions we had! I am very appreciative that we had him as our Lender!
Faith
Woodburn
OR
Date:
8/25/2026
5
Communication was fantastic. Very quick responses and very knowledgeable about the services he provides
Erik
Hudsonville
MI
Date:
8/25/2026
5
Fast close, only 16 days from start to finish. Aaron worked great with our agent Pamela Everitt and got it all done without hiccups or any problems. Very seamless.
Ethan
Severance
CO
Date:
8/25/2026
5
Scott's communication skills are excellent. He is warmly engaged and quickly and reliably responsive to all questions. Clarity is a hallmark. His thoroughness and attention to detail inspire and promote confidence and trust.
Gary
Chicago
IL
Date:
8/25/2026
5
Chris was engaging from day one. Always was on point and had answers within minutes. I am grateful I was recomended to him. Thanks Chris!!
Robert
Florence
AZ
Date:
8/25/2026
5
Amy was a dream to work with over this past year, she answered all the many questions we had without being condescending. She was very communc and transparent with each step of our mortgage loan approval process. We will work with her again when the time comes and will refer her without hesitation!!
Taylor
Mandan
ND
Date:
8/25/2026
5
Loved my experience with purchasing my first home! Amazing communication, transparent throughout the whole process/ answered all of my questions. Still can count on them even after closing! Would highly recommend to any friends and family!
Jennifer
Scurry
TX
Date:
8/25/2026
5
Ken does well with out client he's very informative and patien. He goes above and beyond.
Monique
Abilene
TX
Date:
8/25/2026
5
I liked Jacob giving weekly updates,
Arlene
Riverton
WY
Date:
8/25/2026
5
Communication was great and working with 2 escrows to get funded
Jeffrey
Clarksville
TN
Date:
8/25/2026
5
Jake was really responsive and great to work with. he answered all of our questions and was really patient.
Linda
Sunnyvale
TX
Date:
8/25/2026
5
Jeremy and his wife Lisa were so great and efficient. They name this tranacation as smooth as possible and gave us very clear instructions what we needed to do to keep this process on track.
Michael
Jefferson
NH
Date:
8/25/2026
5
From our intial consultation, Kevin was very helpful and informative. He helped us figure out what was realistically affordable for us, completed our pre approval, and offered spreadsheets for each property we were interested in detailing closing costs and monthly mortgage payments. He was always quick to respond and answered every question we had, even when it wasn't related to finances. We can't speak highly enough about Kevin.
Diana
Eldersburg
MD
Date:
8/25/2026
5
Quick responses.
Jeffery
Saint John
IN
Date:
8/25/2026
5
Taylor and Scott Hoover and beyond to mske it as easy as possible. They are both there every stepbof the way!
Jennifer
Hoover
AL
Date:
8/25/2026
5
Fast responses!
Alexis
Lacey
WA
Date:
8/25/2026
5
Chris was fantastic about walking us through the basics as first time homebuyers. He was incredibly responsive and communicative throughout the process. we'd recommend him to anyone we know looking to buy a new home.
Silas
Milwaukee
WI
Date:
8/25/2026
5
Lots of communication- Sergio was willing ti answer every silly question we had as this is our first time going through it as first time home buyers.
Faith
Livermore
CA
Date:
8/25/2026
5
Dan communicated well, the fairway platform was easy to use, and I got a great rate
Ryan
Wheaton
IL
Date:
8/25/2026
5
Knowl and helpful every step of the way.
Fatima
Sioux City
IA
Date:
8/25/2026
5
Lori Is amazing at her job! she not only responds quickly , she explains everytbing and is always kind and respectful and makes this whole process less stressful.
Caitlin
Estacada
OR
Date:
8/25/2026
5
Literally the easiest process ever!
Ashley
Brownsburg
IN
Date:
8/25/2026
5
Services helped us in the best way possibke possible. Example: we had to put $20k down and what ended up happening is that Megan helped calculate what of our $20k would be put for closing and what would be for downpayment down payment. With her overestimated budget, we were able to have some return on what we had intentionally wanted to put down
Ulrhic
Steger
IL
Date:
8/25/2026
5
The way you made sure we were able to close on time. That was greatly appreciated. Thank you for all you have done for us.
Lamont
Canton
OH
Date:
8/25/2026
5
Consistent Communication. No surprises.
Thomas
Arlington
SD
Date:
8/25/2026
5
The entire experience went very fast and very smooth. When any docs were needed Bill always made sure to let us know quickly to keep the process moving. We went offer to closing in 21 days! Any time I had questions, which there were a lot! Bill always answered them no matter how insignificant they might be.
Andi
Mooresville
IN
Date:
8/25/2026
5
Kind, genuine and always there for me
Jason
Saint Cloud
MN
Date:
8/25/2026
5
Very friendly and willing to help in any way needed.
Rebecca
Longview
TX
Date:
8/25/2026
5
SUPER responsive, not robotic, informative, and didn't make me feel moronic when I asked stupid questions.
Emily
Thomaston
ME
Date:
8/25/2026
5
Meggan was very thorough and helpful throughout the entire process. She gave very clear step by step instructions and always kept me updated. She was also kind and very pleasant to work with.
Katherine
Westborough
MA
Date:
8/25/2026
5
availability to take calls and explain every question on the subject in detail, always offering sound advice
Jesus
Eagle Pass
TX
Date:
8/25/2026
5
The knowledge and guidance Monica provides is wonderful
Ricky
Lindale
TX
Date:
8/25/2026
5
knoledge, there was never any guessing on your end and that kept the process smooth and flowing. Communication was excellent, any time I had a question you picked up or replied. Trust, I found in the loan scenario/estimate phase all the numbers matched on closing and it felt easy to ask you questions and not second guess things. Timreframe, everything was done promptly and I never had to wait on your team for anything. Thank you and your team so much for helping me get the house for exactly the deal I signed up for in the beginning!
Joshua
Bremerton
WA
Date:
8/25/2026
5
Fast replies. Great App . Connor was fantastic and answered any questions I had
William
Bardstown
KY
Date:
8/25/2026
5
Brian and his team answered questions easily, gave details when I asked or didn't understand, and were super responsive. Everyone was super friendly and always willing to help. I would recommend them a million times over.
Misty
Fort Worth
TX
Date:
8/25/2026
5
Nick an his team are super efficient n lovely to work with, they make the process easy n as free flowing as possible I would recommend anyone to this place!
Cloe
Sioux Falls
SD
Date:
8/25/2026
5
communication, quick replies. I never had to be concerned on where I was in the process, or what to do next . the team was always very pleasant to work with.
Judy
Aubrey
TX
Date:
8/25/2026
5
Thanks for your extra effort with the craziness we had to navigate!
Charles
Atlanta
GA
Date:
8/25/2026
5
Justin was able to put together a non conventional loan package in a very reasonable amount of time. I met Justin months ago and he kept in touch while we searched for property but never felt pushy. He was encouraging and helpful but patient. These are not usual salesman traits and are the reason I stuck with him. He was a pleasure to work with, very communicative and helped get a difficult loan done. I appreciate all of his help and the help of the rest of the loan team.
Scott
Ellensburg
WA
Date:
8/25/2026
5
Chris was incredibly helpful throughout the entire process. He was always there to guide and support us every step of the way, and we truly appreciated all of his help.
Yalda
Fort Worth
TX
Date:
8/25/2026
4
Lee was helpful with the whole process and communication from his team was grea.
Lucas
Laramie
WY
Date:
8/25/2026
5
We had used you now for the second time, and what you did in 2 1/2 weeks compare to our other experience with a lender ( 2 1/2 months ) and still was asking for bogus stuff that had nothing to do with the lending and that kept extending the closing date
Jackie
Hilltop Lakes
TX
Date:
8/25/2026
5
We felt the service we received was personalized and highly tailored to our needs. The app made uploading docs easy. The team was readily available via email and phone for any questions.
Dominick
Gilbert
AZ
Date:
8/25/2026
5
Diann was knowledgeable, communicative and kind!
Jessica
HAVERHILL
MA
Date:
8/25/2026
5
All the team it's very professional and knowledgeabl. Everything was smooth and easy.
Brenda
Fort Worth
TX
Date:
8/25/2026
5
Ken was extremely efficient and communicated clearly through the entire process. He made everything easy and kept us informed every step of the way.
Kiesha
Abilene
TX
Date:
8/25/2026
5
Melanie was fantastic and I really enjoyed working with her.
Jeffrey
Reno
NV
Date:
8/25/2026
5
Lucas was extremely responsive to all my questions and concerns. He made the entire process streamlined and easy. It was a great way to make a stressful time less overwhelming!
Emily
Reading
MA
Date:
8/25/2026
5
knows his stuff
Alexander
Kansas City
MO
Date:
8/25/2026
5
Ken was extremely efficient and communicated clearly throughout the entire process. He made everything easy and kept us informed every step of the way
Kiesha
Abilene
TX
Date:
8/25/2026
5
Heather is very knowledgeable, and quick to respond with any questions or concerns. Considering our time line, it was generally a quick and easy process.
Eric
Hubbard
TX
Date:
8/25/2026
5
Tim was friendly, efficient, and did a great job working with my constraints. He was always on top of what needed to be done, and was very proactive in letting me know of next steps ahead of time in order to close quickly. My real estate agent also complimented Tim for his communication.
Alexander
Casco
ME
Date:
8/25/2026
5
Jeremy's dad jokes
Christopher
Pocatello
ID
Date:
8/25/2026
5
he was always accessible and helped us to fully understand all of the decisions in the process
Brian
Bedford
NH
Date:
8/25/2026
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