Frank was good. Not so much the process. Some of the questions and conditions were intrusive.

I couldn’t have asked for a better LOA than Austin while buying my first home. As a first-time buyer, the process felt overwhelming at times, but Austin made everything smooth, clear, and stress-free from start to finish. He was incredibly responsive, organized, and patient, always taking the time to explain each step and answer any questions I had. Austin stayed on top of every detail, making sure all documents were handled quickly and accurately, which kept everything moving forward without delays. What really stood out was his dedication and genuine care. He went above and beyond to ensure I felt confident and informed throughout the entire process. Thanks to his hard work and support, what could have been a stressful experience turned into an exciting and positive one. I’m truly grateful for Austin’s help in making my first home purchase a reality. I highly recommend him to anyone looking for a knowledgeable, dependable, and supportive LOA.

the Communication was great as well as not coming back requesting more documents all the time and lastly no delays in the loan was the best

Always a pleasure working with Ben!

The process was very easy

Lori and her team made everything so seamless and prepared our documents perfectly for underwriting. She helps answer questions and walk you through all the stuff. She never makes you feel silly for asking or needing clarification. Would recommend Lori to everyone and she sets you up with great people to work with throughout the whole process.

Awesome help and communication, we were truly impressed with Diane and the whole local office. Our office appointment for closing was only 15 minutes.

Brian is the best! Very honest and thorough, got me the best rate and always answered all my questions.

Your communication is excellent - frequency, content, level of detail -- all incredibly helpful. I never at one moment felt worried or concerned that we were missing something or unclear on anything.

Jennifer is a true professional. Great response times, timely and effective communication and always professional. Jennifer is a great person as well. It was a pleasure working with her and her team.

Marie was kind, prompt, and very helpful additionally, her team was super helpful and very prompt . I had great and pleasant interactions with Tracy . Marie and her team made the purchase of my house easy and seemless!! Thank you so much!!

It was a fast smooth and all over wonderful experience. Susan is a joy to work with and was there for our every need.

Shad was great with communication and really pushed to get answers when things were not progressing

Pam and her team were great. They always responded fast, kept everything on track, and made it as effortless as possible to keep things going. Pam has helped not just me, but my parents and grandparents with home mortgages as well!

John was exceptional in being responsive and patient fielding our inquiries

Ok, for me is Good

All our questions were answered in a timely manner & explained in great detail.

Will and his team were great start to finish. Communication and the loan process was easy to follow and portal made it possible to upload secure documents without being concerned. I highly recommend the Luper Team at Fairway Home Mortgage.

Barry was always extremely responsive and so incredibly knowledgeable about the process. He guided us and gave great advice about options that we didn't even know about. We will use him again if we are ever in need and will refer anyone we know to him.

great communication and an on-time closing

This was the second time working with MaryAnn and Team and I will continue to count on them for any future home financing needs. From the jump they were quick to get to work on our inquiry about re-financing. MaryAnn was always quick to answer any questions through the process and made it as easy as possible. I couldn’t be happier with the service we received and can confidently recommend MaryAnn and her team to anyone and everyone.

Jeff was very responsive and answered all my questions with great detail. Thanks!

Matt and his team were very helpful and beside me every step of the way which made it such an easy proces. Thank you!!!!

Suzanne goes out of her way to take care of her customers. I would recommend her to everyone if I could.

Russel answered all of our calls and questions. As first time home buyers, Russel made this experience low stress and easy.

Working with Mike and his team was a fantastic experience. Their professionalism and expertise made our home buying and refinancing process effortless.

I did not feel pressured and was explained the procedure in a respectful manner.

Everything went smoothly & quickly!

Answering all of our many questions, getting us numbers quickly when we were searching for our house. Explaining everything as the process unfolded. Even being at our closing.

Second time working with Mrs Gallegos , very professional and helpful thanks to her the process was easy to understand.

Communication was great, always available for talking through scenarios and addressing questions. Very friendly and knowledgeable.

Proactive in reaching out to secure lower rate. Easy and quick to respond.

Rusty was hands down the best part of our entire experience. He is incredibly professional, knowledgeable, and genuinely friendly. From start to finish, he stayed on top of every detail & made the whole process feel smooth and stress-free. Rusty went above and beyond in every way, and we could not have asked for a better loan officer.

2 things he is bilingual y he explains to us with details and takes time to listen us be careful making sure we understand everything 2 he delete it good job and we are happy for all those numbers by the end of the closing. We will say thanks so much Diego for let us the opportunity to work with you one more time hopefully not the last one because I wanna share to everybody that I know see how much we can trust you. Thanks so much again a lot of blessing.

The communication was the best part. Clear and consistent! super easy to work with and so helpful! We loved the motivation.

Great communication, trustworthy information, professional service. Timely and easy to use technolog.

Lou is very knowledgeable, clearly an expert! He was also extremely responsive to texts and callas when we had a question or concern . The entire process went so smoothly, thanks to his work !

Keith helped through a very complicated refi process with our renovation and got us to the end with a fantastic rate.

We want to express our heartfelt gratitude for your invaluable support and guidance that you have provided us and managing our refinance journey. We appreciate your insightful advice. Your expertise and thoughtful approach have made a significant difference.

The communication was thorough and timely. The response rate to questions was great. The electronic system and app were easy to navigate. Kim is personally a very friendly and helpful individual.

They did everything

Timely responses, easy process

Brad was so friendly and personable. I felt like i was talking with my neighbor, and he was easy to get a hold of and answer my questions timely

Amazing experience, as always!

Steve had great energy and positivity consistently throughout the process. He was clear and precise. It was definitely a delight to work with him.

Chadston was great to work with!

Cheryl was there for us the whole time we were going through the process. She was even on vacation, and she took the time to make sure everything went ok at our clsing. Great job by Cheryl!!!

Carla was a pleasure to work with! She made the entire process seamless and her communication was always spot on.

Everything

Nevin is so amazing! Always available, always has an answer, and so very kind. I'm in real estate (this time as the buyer) and Nevin is by far the best I've seen in the mortgage industry!

Steve was the loan officer for the Buyer's side. The seller and I very impressed on how quickly and smoothly everything was done!! I will definitely keep his name for future references!!

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It was very quick and completed with out any flaws

N/A thank you

Very responsive to all my questions. Expectations were set appropriately and the process and results aligned. Would highly recommend for those looking for this type of financial instrument.

Shelley and team were outstanding to work with (again)!! Helpful, communicative, and full of joy all around . They made our refinance process as easy as possible. Love this team!

Alli explained every step of the process as we went, and took as much stress as possible out of it.

Braden communicated throughout our process and was available anytime we needed him. He helped make our process easy!

Every thing was happening at once but it got done quickly organized fashion

Working with Daniel has and always will be a good experience he makes it easy and fast great person to work along side

Effective communication and a knowledgeable team

Easy communication

She was very helpful throughout the process. Our last house purchase was 28 years ago and their are a lot of new laws and regulations that she helped us navigate. It was also our first experience doing everything online and she offered advice that helped to get the right "paperwork" where it needed to go. Thank you!

Leslie, Ashley and Richard were wonderful to work with. Made the process of getting a loan pleasant and easy. Very knowledgeable!!

Mike was a helpful guide through the murky forests of paperwork, deadlines, and complicated terminology. He made everything accessible to us. I loved the apps that kept everything in one place. Mike was very responsive and helpful and he didn't drop one ball as he was orchestrating everything for a quick close on our home. Thank you so much Mike. We are very grateful!

Flawless closing - approved well ahead of time - no surprises or other issues at all. Easiest closing I've had yet...

Please refer to my comments in previous survey. I took this survey already but don't mind doing it one more time for Ricardo because he's awesome.

Brian was quick to respond and answer any questions. He was also very competitive with interest rates

Jared was great with communication and was always there if we had any questions i appreciate how understanding he was of what we wanted and he was able to get it done no problem. THANK YOU JARED!!

Always a pleasure working with your team - Thanks!

Great communication. Really streamlined process process through the app.

Eric made the whole experience easy and comfortable. Eric is reliable and transparent making sure to answer any and all questions that we had.

I can communicate with Ryan easily and quickly!

Becky goes ubuv and

Great communication & amazing people! Very easy process

Great communication - always provides great advide - thinking from a customer perspective

Roger is extremely knowledgeable, great at communicating, and is there every step of the way

I feel like there wasn't much communication considering I was a first time home buyer . Im very satisfied with the outcome and am grateful to the realtor for helping me through the process

Great to work, answered the question promptly

Jessica made the process clear for us. Communication was great!

Good communication throughout the whole process.

Communication and ability to get the deal closed

Customer service and attetion to details

Quick, painless, and easy!

Communication, timeliness, and overall care Luke put into working with us.

Quick and easy transaction.

The hand handle experience and explaination of services being performed.

Mike was super helpful working through different scenarios with me. Really appreciated his commitment to figuring out which would be best!

Justin was quick to answer all my questions and guide me along the way. Even if it was after office hours he always got back to me right away. His assistant Carlos was amazing as well.

Very easy to deal with and helped along fhe way

clarity , transparency and timely response, explained the process and clarified the queries.

Renee kept us informed every step of the way and anticipated questions we might have before and during the signing process. She is always friendly and great to work with!

Lesa is always so responsive and knowledgeable. She handled the transaction so quickly and ensured everything was ticked and tied perfectly. Thank you, Lesa!

Great communication throughout the entire process.Todd took the time to help me understand everything from start to finish and made sure I was taken care of.

We were always in the know about everything happening with the process. Smooth and seamless!

He kept us in the loop of everything that went on. Seemed quick at doing things.

Fast responses for everything

Not only is Deb a finance pro, she has real world working knowledge to answer all questions. But also connections and relationships developed with professional roofers, electricians, plumbers, etc. Deb has been a major part in the next steps toward our future!

Ease of communication

Extra effort