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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Seem to take a lot of time, repeated requests, explanation, etc
Robert
Wilmington
DE
Date:
4/28/2026
5
5555555
Very helpful throughout the entire process! Megan answered all my questions in a very timley manner. I would definitely use her again! Helped making my first home purchase easy.
Justin
Mokena
IL
Date:
4/28/2026
5
5555555
Easy and stayed in contact with us
Felicity
Alpharetta
GA
Date:
4/28/2026
5
5555555
Communication is key and he was on top of everything
Joseph
Mokena
IL
Date:
4/28/2026
5
5555555
The overall experience was very comfortable from start to finish. Kris and her team made it very easy to work with and answered any questions or concerns to keep us very informed.
Christopher
Dodge Center
MN
Date:
4/28/2026
5
5555555
Ryan was avilable, patient, knowledgable and pleasant to work with.
Jacqueline
Fort Worth
TX
Date:
4/28/2026
5
5555555
The whole staff was very helpful.
Patsy
Blytheville
AR
Date:
4/28/2026
5
5555555
Cynthia and her whole team were very patient every step of the way making this whole process worth it!
Ashley
Oxford
AL
Date:
4/28/2026
5
5555555
What made my experience so wonderful, the willingness to guide me through the process everyone being so friendly making sure I was at ease, going beyond what you should have and make sure everything went through smoothly. I thank you so much for that.
Cheryl
North Charleston
SC
Date:
4/28/2026
5
5555555
Wonderful communication and a great staff
Larry
Evington
VA
Date:
4/28/2026
5
5555555
Jaime is always easy to get ahold of, she always had an answer to all my question, always pleasent to talk with and she is very quick to get thing done. I would recommend Jaime to everyone I know for buying a house!
CHAD
Cheyenne
WY
Date:
4/28/2026
5
5555555
Friendly, communication, explanations of evrey step of the process, the app was easy to use
Daniel
Princeton
MN
Date:
4/28/2026
5
5555555
Jonathan got back to me in a timely manner and answered every question that I asked . He explained things thoroughly
Paula
Mansfield
MA
Date:
4/28/2026
5
5555555
Vince made the process very easy. He stayed on top of every step which is critical to someone who works a lot of hours and doesn't have time to track every document and form. He did a great job.
Tara
Claremont
CA
Date:
4/28/2026
5
5555555
He was a answer to my prayers, helped me with small things a old person can't. Very helpful and I am so lucky I got him.
Cynthia
Temple
TX
Date:
4/28/2026
5
5555555
You and the team are amazing as always! Stuck in there and found a way to get us to the finish line.
Jill
Maricopa
AZ
Date:
4/28/2026
5
5555555
I was very appreciative of the transparency and urgency during the whole process.
Ayden
Granite Falls
NC
Date:
4/28/2026
5
5555555
Dave was exceptional throughout the entire process—knowledgeable, responsive, and genuinely supportive. He took the time to explain everything clearly, which made what could have been a stressful experience feel smooth and manageable. His team was just as professional and easy to work with, and I always felt like I was in good hands from start to finish.
Venessa
Glenrock
WY
Date:
4/28/2026
5
5555555
Very helpful and informative. Stayed in constant contact with me throughout the process, which was very appreciated.
Madeline
Scottsdale
AZ
Date:
4/28/2026
4
4444444
Personalized attention, process monitoring, process traceability information, and signing directly at home.
Dario
Denton
TX
Date:
4/28/2026
5
5555555
Expertise, speed
Tom
Hartwell
GA
Date:
4/28/2026
5
5555555
Troy is amazing. He developed a strategy for us that we didn't know was possible. He came up with the best financing approach, and he made it as easy as possible for us. We were very lucky to have Troy involved in our process.
Robert
Renton
WA
Date:
4/28/2026
5
5555555
I never talked to Trevor. The process was seamless.
Robert
Bellevue
WA
Date:
4/28/2026
5
5555555
Diane, Serci, the whole crew are so great about staying in touch (and being persistent when needed w sivk anf traveling clients). Always a pleasure to work w such a professional and pleasaby team.
Nancy
Lawrence
KS
Date:
4/28/2026
5
5555555
Knowledgable and very personabl. Made it a comfortable experienc!
Kimberly
Roswell
GA
Date:
4/28/2026
4
4444444
Services was fast and his team did a great job getting us what was needed to complete our transaction.
Lorenzo
Baltimore
MD
Date:
4/28/2026
5
5555555
It's been an absolute pleasure working with Bowen and the team at Fairway. Communication is always clear and timely, they provide excellent service, and we felt valued as a client throughout this entire process. Despite the turbulence and uncertainty in this housing market, they provide incredible guidance and insight to help prospective buyers reach their goals.
Austin
Jennings
FL
Date:
4/28/2026
5
5555555
As always, Jeff and his team made the process very easy for us!
William
Apex
NC
Date:
4/28/2026
5
5555555
Staff wanting to help to help clients, could answer all our questions on the spot, walked us through e-signing, friendly and professional staff, good phone etiquette, good problem
James
Hartford City
IN
Date:
4/28/2026
5
5555555
The incredibly quick response times and wonderful customer service, Rob was exactly what we needed during this stressful time in our lives.
Patrick
Seattle
WA
Date:
4/28/2026
5
5555555
The friendly and professional service. We were promptly kept informed about everything that was happening during this process and we we're treated like family the entire time. Excellent experience.
Nathan
Grand Junction
CO
Date:
4/28/2026
4
4444444
Erin was very attentive and always able to help and answer any questions I had.
David
Dallas
GA
Date:
4/28/2026
5
5555555
I appreciate how you helped me to understand each part of the home buying process. The videos that you sent explaining the paperwork were also very helpful. I also felt like you had my best interest in mind and I trusted you. It truly was a great experience as a first time home owner.
Megan
Odenville
AL
Date:
4/28/2026
5
5555555
Very fast communication, hard worker, very polite, and helped us out a lot!
Joshua
Tulsa
OK
Date:
4/28/2026
5
5555555
responded quickly, very helpfu, very knowledgeable
Amber
Plymouth
ME
Date:
4/28/2026
5
5555555
Hassle free
Michael
Ripley
TN
Date:
4/28/2026
5
5555555
With this being our first home the process was very overwhelming however, Jillian made sure we were informed every step of the way .
Casey
Boiling Springs
SC
Date:
4/28/2026
5
5555555
Great communication, explaining things really well to us the whole time and helping make sure it was a smooth and fast process!
Ashley
La Grande
OR
Date:
4/28/2026
5
5555555
Working with Ryan was an absolutely amazing experience from start to finish. He was knowledgeable, responsive, and incredibly patient throughout the entire home-buying process. Every question we had was answered clearly and quickly, which made us feel confident and at ease during such an important decision. He went above and beyond to make sure everything stayed on track and worked hard to get us the best possible outcome. His professionalism and dedication truly stood out, and we always felt like we were in good hands. We’re so grateful for his support in helping us secure our home and would highly recommend him and The Fairway team to anyone looking for a smooth and stress-free mortgage experience! His assistant Kalli was also fantastic—just as responsive, organized, and helpful every step of the way. Together, they made a great team and ensured everything moved smoothly and on time. Again, we are so a grateful to have worked with Ryan and his team at Fairway!!
Zoila
Clute
TX
Date:
4/28/2026
5
5555555
Brent is so helpful! He was always available for questions and replied promptly and with great detail. Always worked to find the best possible options!
Kaitlyn
Meridian
ID
Date:
4/28/2026
5
5555555
Roman was very attentive to our needs. He was also available anytime I text or emailed a question.
Veronica
Wittmann
AZ
Date:
4/28/2026
5
5555555
I got the house i wanted, and it was very easy without problems!
Matthew
Greeley
CO
Date:
4/28/2026
4
4444444
Tyler was quick at responding, great at listening to our questions and addressing our loan needs. Very happy with our experience.
Chelsea
Efland
NC
Date:
4/28/2026
5
5555555
Great experience, so thankful we met at the lunch and learn!
Lauren
Salado
TX
Date:
4/28/2026
5
5555555
Allison was great and here patience was appreciated.
Gary
Montgomery
AL
Date:
4/28/2026
5
5555555
Christopher was excellent throuhgout the entire process. Great communication and always offering assistance or just clarification on the process etc. He really made the process simple!
Jarrett
Fort Mill
SC
Date:
4/28/2026
5
5555555
Collin was absolutely amazing to work with throughout my mortgage process. He is incredibly knowledgeable and took the time to explain everything clearly, which made a huge difference. No matter how many questions I had, he was always patient, responsive, and willing to help. Beyond being great at what he does, Collin is just a genuinely good person who truly cares about his clients. He made what can be a stressful process feel smooth and manageable from start to finish. I would confidently recommend Collin to anyone looking for a lender—you’ll be in great hands!
Carmen
Firth
ID
Date:
4/28/2026
5
5555555
Sarah and her team doing great job, thank you for your hard working
Tamim
Meridian
ID
Date:
4/28/2026
5
5555555
The Simmons Team was very helpful and quick to respond. Very thorough with research so there were no surprises. Quick and easy experience and a wonderful attitude
Brian
Apache Junction
AZ
Date:
4/28/2026
5
5555555
Alyssa was absolutely amazing throughout the whole process!!! She is knowledgeable, responsive and always took the time to explain everything clearly so I felt comfortable every step of the way. Alyssa made the process smooth and much less overwhelming. She was patient, professional and truly had my best interest in mind from start to finish. I'm so thankful for all of her help and would highly recommend Alyssa to anyone looking for a lender who genuinely cares and goes above and beyond.
Kelly
Chisholm
MN
Date:
4/28/2026
5
5555555
Peter was amazing, very knowledgeable and patient
Shana-Gail
Swoyersville
PA
Date:
4/28/2026
5
5555555
Wendy es una persona amable responsable y simpre clara en lo que dise no quedan dudas y muy buena consu trabajo 100% recomiendo su servicio
Alberto
Cartersville
GA
Date:
4/28/2026
5
5555555
Excellent, honest communication. Very accessible and easy to speak with about the entire home-buying process. Mike's team is also extremely helpful and communicative throughout the process.
Malachy
Chicago
IL
Date:
4/28/2026
5
5555555
The urgency
Damon
Social Circle
GA
Date:
4/28/2026
5
5555555
I appreciated the rich explanations of the processes and facets of the home loan market experience. I felt like I was always making well informed decisions. The website and workflow worked pretty well and made it easy to find and fill out forms and upload the needed documents. Brad always made sure to be available and luckily I didn't really have any emergencies but I always felt like I would be able to contact him. His follow up with the listing agent as well as the rapport building of him and the rest of my team with the listing parties was the difference between me getting my home and the sellers going with another offer.
Jacob
Ramsey
MN
Date:
4/28/2026
5
5555555
Ted made the entire process feel smooth and manageable from start to finish. He was always willing to take the time to answer our questions—no matter how small—and made sure we fully understood each step along the way. He was responsive, patient, and proactive, which really helped reduce our stress during what could have been an overwhelming process. Overall, Ted made the experience feel easy and supported, and we truly felt like we were in good hands the whole time.
Samantha
Fallbrook
CA
Date:
4/28/2026
5
5555555
Always answered our questions quickly and helped so much during the process. made everything go so smoothly and easy for us.
Jacob
Wasilla
AK
Date:
4/28/2026
5
5555555
all the details in a way that we could comprehend. You were there every step of the way.
Jose
Oshkosh
WI
Date:
4/28/2026
5
5555555
Little to no effort on my end, they handled everything thoroughly and very quickly could not ask for a better experience
Wes
Monticello
GA
Date:
4/28/2026
5
5555555
Andrea and Jess worked quickly to ensure my I would be able to close in a timely manner and kept me updated throughout the experience. Was great working with them.
Seth
Cottage Grove
MN
Date:
4/28/2026
5
5555555
The entire process from start to finish was very smooth, easy and stressfree. Connie Delacruz my realtor and Loan officer Terri Waggoner where so great at everything. Thank you guys so much!
Cristine
Terrell
TX
Date:
4/28/2026
5
5555555
Good communication, simple processes, easyy to work with.
Sarah
Newburyport
MA
Date:
4/28/2026
5
5555555
The communication was very clear. Judy King was very helpful. Great explanations when I had questions. The process went very smooth and very quick.
Stephanie
Wilbraham
MA
Date:
4/28/2026
5
5555555
everything was so easy, Mike was great
Chad
Oconomowoc
WI
Date:
4/28/2026
5
5555555
The hard work and customer service was fantastic.
James
Valparaiso
IN
Date:
4/28/2026
5
5555555
Communication was timely and accurate
James
Lincoln
CA
Date:
4/28/2026
5
5555555
The most easy and pleasant process I had as a first time buye.
SARAY
Phoenix
AZ
Date:
4/28/2026
5
5555555
Kyle was so amazing to work with! Exceedingly kind and Professional, I cannot wait to work with him again for any future home loans or refinancings!
Mekenzie
Grand Junction
CO
Date:
4/28/2026
5
5555555
Great communication. Answered any questions quickly.
Paul
Erie
CO
Date:
4/28/2026
5
5555555
Very flexible worked with our schedule . He was very quick on a short timeline . Came in person to closing
Madalyn
Oconomowoc
WI
Date:
4/28/2026
5
5555555
Kelly was very quick to respond to every question with clear concise answers in a very pleasant manner. She always made us feel like we were welcome to conact her with any request. It's obvious that she works really hard to make the process as quick and painless as possible.
Roy
Topeka
KS
Date:
4/28/2026
5
5555555
Artis ALWAYS has amazing communication. He is very strategic and ensures himebuyers are educated thoroughly.
Brittany
Killeen
TX
Date:
4/28/2026
5
5555555
Loved working with Tyrell and team. Everything was done in such a timely matter and communication was amazing. Made the whole process so seamless!
Natalie
Portland
OR
Date:
4/28/2026
5
5555555
Bert was patient with me as I navigated my first home purchase and mortgage process. I appreciated the information he shared and how available he was for questions.
Alexandra
Greenville
SC
Date:
4/28/2026
5
5555555
Good job an Dan answered question whatever I need big help
Namfon
Scottsdale
AZ
Date:
4/28/2026
5
5555555
Joel is a truly unique talent in the lending world. He make it easy to communicate via phone and text, while doing the absolute most to be sure that our transaction was being done seamlessly. He was informative through the whole process and there was not a question that he did not have an immediate answer for. I will recommend Joel to any friends or family with lending needs going forward!
Corinne
Fort Worth
TX
Date:
4/28/2026
5
5555555
Tim was very responsive and went abov and beyond to make sure we were educated first time homebuyers for questions our agent wasn’t sure of , Tim helped significantly more.
Annmarie
Durham
NC
Date:
4/28/2026
5
5555555
Steve was amazing he was so thorough and took his time to really make sure we understood everything gave amazing advice
Jordan
Guston
KY
Date:
4/28/2026
5
5555555
Steve made the process run so smoothly and easy. He was very thorough in explaining all documents that we reviewed and was available anytime I reached out. I cannot refer Steve enough and really appreciate how simple he made the home purchase process.
Thomas
Annapolis
MD
Date:
4/28/2026
5
5555555
Becky is amazing! She cares, listens, has the best interest in helping and making the process easy! 100 percent will tell anyone I know looking for a loan to reach out to Becky! My husband and I just love working with her!
Erin
Poplar Grove
IL
Date:
4/28/2026
5
5555555
Scott was amazing with all of his communication to me as the Listing Agent. The process was smooth even when we had a little hiccup with the appraisal. I appreciated him being a part of the team and transaction.
Amy
Denver
Colorado
Date:
4/28/2026
5
5555555
The online portal made the process very easy, being able to use docusign etc. and the helpfulness of JP. Always promt to answer any questions etc.
Regina
Covington
GA
Date:
4/28/2026
5
5555555
Mike was efficient, communicated well, and made the loan process very smooth and easy.
Leah
Shell Lake
WI
Date:
4/28/2026
5
5555555
Kayla was extremely helpful, responsive and ensured we were well informed through the entire process
Tyler
Baytown
TX
Date:
4/28/2026
5
5555555
Always made sure to be on it with us
Diana
Berwyn
IL
Date:
4/28/2026
5
5555555
Communication was amazing, any question was answered timely. We didn't really have a lot of questions becasue every step of the process was explained in detailed.
Pilar
Denton
TX
Date:
4/28/2026
5
5555555
Dominic listened to my needs and provided me with multiple options to best reach my goals. Mary guided me through the process , answered my questions and made it less stressful. She was always there for me when I needed her help.
Pamela
Saint Paul
MN
Date:
4/28/2026
5
5555555
Prompt communication and found a way to get me a fantastic loan rate!!
Andrew
Eden
UT
Date:
4/28/2026
5
5555555
Prompt and friendly service .
Nicole
Pea Ridge
AR
Date:
4/28/2026
5
5555555
Tim and his team were an absolute pleasure to work with . They guided us through every step and made it a seamless process . Very grateful to work with this team!
Mason
Gardner
KS
Date:
4/28/2026
5
5555555
Greg answered all of my questions, he was available at all times. He not only helped me but he taught me alot about the process of buying a house. I will definitely tell everyone about my experience and will recommend him.
Sherry
Lincoln
NE
Date:
4/28/2026
5
5555555
Seamless experience.
Mary
Nashville
TN
Date:
4/28/2026
5
5555555
The communication the seeking the best fit for your situation working behind the scenes it was phenomena.
Devarius
Robinson
TX
Date:
4/28/2026
5
5555555
Everything! Jason is and always has been fantastic and so helpful with all of my purchases!
Elisse
Mokena
IL
Date:
4/28/2026
5
5555555
John, was accessibl, knowledgeable and provided information in a detailed way but broke it down so that it was easily understoo. John provided me with the specific information that I was looking for in a short amount of time.
Jason
Berlin
CT
Date:
4/28/2026
5
5555555
My Celeste Larson didnt need to get me involved at all...because she's on OG!
William
Newton
IL
Date:
4/28/2026
5
5555555
Great communication and informative! Nathan was incredibly helpful guiding us through the purchase process!
Leslie
Ocala
FL
Date:
4/28/2026
5
5555555
How attentive and easy Nicole was to work with .
Kerstin
Dallas
GA
Date:
4/28/2026
5
5555555
Xxxxxxxxxxxxxx
Brian
Portland
OR
Date:
4/28/2026
5
5555555
Steve was able to secure a mortgage in record time, with great communication with him and his team. I felt very secure and that Steve had my back, was able to go over all details and make me feel very comfortable doing business with him and with Fairway!
David
San Diego
CA
Date:
4/28/2026
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