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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
words cant express the gratitude that I have for Sharon and her team. Everyone is nice, kind , helpful and supportive. I am so thankful for her and her team.
Dewone
Atmore
Alabama
Date:
1/23/2026
5
5555555
Ashland and the crew made this one of the easiest processes. Great communication and in a timely manner. Awesome to work with.
Aaron
Austin
MN
Date:
1/23/2026
5
5555555
Amy answered all our questions quickly, sent all our documents on time. She was easily to work with. Cant wait to meet her
Christine
Ashley
ND
Date:
1/23/2026
5
5555555
Good communications, always willing to answer my questions or address my concerns.
Steven
Huntley
IL
Date:
1/23/2026
5
5555555
Excellent and very easy to work with
Thomas Jeffrey
Supply
NC
Date:
1/23/2026
5
5555555
Communication
David A
Peculiar
MO
Date:
1/23/2026
5
5555555
communication and experience
Daniel C
Westbury
NY
Date:
1/23/2026
5
5555555
Jimmy was very thorough and insightful from the start. He answered every question we had and kept us informed during the entire loan and underwriting experience . The company was detailed in their checklists and proactive with communication .
John
Pensacola
FL
Date:
1/23/2026
5
5555555
Working with Jon and his team is always great. They are efficient and easy to work with. I wouldnt recommend anyone else!
Jason Taylor
Molalla
OR
Date:
1/23/2026
5
5555555
Alli was extremely responsive throughout the whole process and did her best to assist us and give us the best mortgage available to us. We never felt like she didn't have our best interest at heart or was only looking out for the company. On the contrary, she showed us she cared and made every effort to get us the best mortgage she could at the best rates, even informing us of what were the best options to keep our payments as low as possible. She even went further and helped us get the best homeowner insurance prices as well AND recommended a wonderful realtor (who was also AMAZING). We are extremely satisfied with the service Alli provided us and couldn't have asked for a better loan officer. If you're looking for a loan officer with a heart...Choose Alli! Thanks for your help Alli. You are appreciated!
Troy and Laura
Date:
1/23/2026
5
5555555
Incredible communication
Zachary
Monrovia
IN
Date:
1/23/2026
5
5555555
Everything went super easy! kelly and SuzI answered all of questions promptly and were very easy to work with!
Joshua
Osage City
KS
Date:
1/23/2026
5
5555555
Your team was outstanding in everyway. If I could give a higher rating than a 10 I would!!!
Robert G
Myrtle Beach
SC
Date:
1/23/2026
5
5555555
Approval of loan.
Conrad
Safford
AZ
Date:
1/23/2026
5
5555555
Zach made the process so easy and smooth. Going into being a first time home buyer seems so overwhelming and not achievabe. But he answered all questions great and made us feel comfortable trusting him to help us!
Josephine K
Tontitown
AR
Date:
1/23/2026
5
5555555
Mr. Pierson was knowledgeable and quickly helped me understand what my finances could afford. When I found the home I wanted to buy, he was prompt and efficient in getting my loan completed. The process was smooth and stress-free.
Ansly Phydan
Commerce
GA
Date:
1/23/2026
5
5555555
Great communication and extremely helpful. If I did not understand something Bryan was very responsive and quick to respond to clarify or explain something.
Tommy Lee
Bloomington
MN
Date:
1/23/2026
5
5555555
After contacting Tim, he made the effort to meet my wife and me at our home and, honestly, drove in not great weather conditions. We saw that as a testament to Tim's commitment to serving his clients and putting them first. He answered all my questions and provided us with clear insight into what would be a realistic and attainable home loan. Furthermore, Tim was very quick to respond over email, as well as texts. Tim made sure that our family were truly getting the best home loan on the market. We are eternally grateful to have worked with him as our Mortgage Loan Officer. We look forward to recommending him to everyone we know.
Brandon
Olathe
KS
Date:
1/23/2026
5
5555555
Susan was attentive and explained all the information in a way that I could actually understand the financial terms. This is our second home purchase using her, and if we ever find ourselves purchasing another, she'll be out first call!
Lindsay
De Soto
KS
Date:
1/23/2026
5
5555555
We had an amazing experience with John & Talon. They are responsive, honest, helpful and just a joy to work with. Loans can be so tedious and zillions of steps, but they made the process simple! They really helped us think through options and find the best route for our family. Could not reccomend them enough! Thanks again, John and Talon!!!
Jordan
Peoria
IL
Date:
1/23/2026
5
5555555
Working with Brent was truly a great experience from start to finish. He was incredibly kind, patient, and informative, taking the time to explain every step of the process so we always felt confident and supported. His responsiveness stood out, questions were answered quickly and thoroughly, which made what can be a stressful process feel smooth and manageable. He was proactive, detail-oriented, and genuinely cared about helping us succeed in purchasing the home. We couldn't have asked for a better partner in this journey and would highly recommend him to anyone looking for a knowledgeable, trustworthy, and attentive loan officer.
Jeffrey R
Caldwell
ID
Date:
1/23/2026
5
5555555
Very kind and goes above and beyond in communication
Margaret A
Brookfield
IL
Date:
1/23/2026
5
5555555
Overall very great and consistent communication which was very important for my husband and I Although the broker we were working with before couldn't fulfill our needs your team did that instead Thank you very much and keep doing what you are doing!
Jade Collette
Winchester
CA
Date:
1/23/2026
5
5555555
a Wonderful team full of knowledge. set for a smooth ride into buying our first home. Thank you to Brian K
Ruben
Pueblo
CO
Date:
1/23/2026
5
5555555
Excellent customer service and attention to detail
Lynn
Ocala
FL
Date:
1/23/2026
5
5555555
Jared was extremely responsive and accessible, and very pragmatic about getting me different options for my loan
Henry Clayton Wolfe
Portland
OR
Date:
1/23/2026
5
5555555
Easy to understan.
Rebecca
Lake City
SC
Date:
1/23/2026
5
5555555
Felt like family from day 1. Was happy to explain and teach about the whole process and always answered every question
Erich M
Kansas City
MO
Date:
1/23/2026
5
5555555
We knew what was going on every step of the way and everyone we worked with was so nice
Devin
Chisholm
MN
Date:
1/23/2026
5
5555555
Easy process
Courtney
Wadesboro
NC
Date:
1/23/2026
5
5555555
Brad felt like a friend!
Jesse Luc
Fishers
IN
Date:
1/23/2026
5
5555555
Was very informative, and kept us up to date with the progress of our loan. When issues or bumps in the road occured he contacted us with options and made the whole process as smo as possible and was very helpful with answering questions when we had them
Cale
Oklahoma City
OK
Date:
1/23/2026
5
5555555
Terry was super easy to work with and did a great job explaining everything to us!
Morgan
Omaha
NE
Date:
1/23/2026
5
5555555
The communication and follow-through were exceptional, and it was evident they had my best interests at heart
Ilker
Leesburg
VA
Date:
1/23/2026
4
4444444
An email kept getting recycled that said I had documents to review and then the information in the documents weren't related to reviewing any documents. Also, the images and logos in the emails were large and took a bit of scrolling to get through all of them. It wasn't like that on the initial email, but with the various replies and added standard signature lines, the emails grew in size.
Jason Roy
Merrimack
NH
Date:
1/23/2026
5
5555555
Communication was excellent. No surprises. The whole process was very smooth and seamless. Tori answered all our questions, big and small. She was amazing, informative and kind.
Kenneth Judd
Tucson
AZ
Date:
1/23/2026
4
4444444
josh and the team worked hard.
Maria
Sterling
CO
Date:
1/23/2026
5
5555555
The tour group is an excellent marketing resource, paired with social interactions that keep us informed on the market and connected with knowledgeable agents in our community. Tim and his team are absolutely fantastic to work with. They are dependable, quick to respond, and consistently get the job done. The new tool designed to help gather feedback on our listings and deliver clear answers and real value to our clients, it is working beautifully, and I can’t wait for the app to be released. Thank you!!
Jessica
Date:
1/23/2026
5
5555555
Judy guided us thru every phase of the loan process
Barbara Paulett
Chesterfield
VA
Date:
1/23/2026
5
5555555
She was so helpful and kind. It was wonderful have such a great person on my team during this journey.
Giselle
San Benito
TX
Date:
1/23/2026
5
5555555
Easy, simple. The team kept me well informed.
Paul D
Winchester
VA
Date:
1/23/2026
4
4444444
Holky was salways available
Latisha
Phoenix
AZ
Date:
1/23/2026
5
5555555
Communication.
Shelley
Batavia
OH
Date:
1/23/2026
5
5555555
The underwriting process was extremly difficult and Scott along with Ashley and Telena never stopped fighting for me. Thank you so much
Steven Sean
Winder
GA
Date:
1/23/2026
5
5555555
The great service and attention recive and information provided thru out the closing process.
Carlos A
Northlake
IL
Date:
1/23/2026
5
5555555
Commutation was great and all were very professionals.
Daniel
Franklinville
NJ
Date:
1/23/2026
5
5555555
Easily available for any and all questions !
Samantha L
Granite Canon
WY
Date:
1/23/2026
5
5555555
explained things very well and took the time to help us with all of our questions. Parker was very kind.
Tamara
Westfield
IN
Date:
1/23/2026
5
5555555
It was very helpful for us to hear about lending options we hadn't thought of, and Mandie and her team were timely and attentive through the whole process!
Allison
Longmont
CO
Date:
1/23/2026
5
5555555
There was minimal effort needed on my end. Everything was handled by you and your team in a timely and efficient manner.
Andrew
New Lenox
IL
Date:
1/23/2026
5
5555555
Smooth, effortless refinance. Gave 9/10 because if I have the loan end up with someone that had a local branch that would be awesome. But other than that everything was perfect. Good rate, Chris and team werenexcellent communicators, and they saved us a lot of money over the next 20 instead of 27 years!
Brian Michael
Liberty
NC
Date:
1/23/2026
4
4444444
It was what I expected.
Amanda
Mount Horeb
WI
Date:
1/23/2026
5
5555555
Dan and Amy worked diligently from start to finish! Their communication was superb and discussed every aspect of my financial transactions! No surprises!! Dan, Amy, and Tyler are very caring people!! They had my best at heart!!!
Judith M
Brownsburg
IN
Date:
1/23/2026
5
5555555
The follow ups and portal platform helped move the process along.
Kenneth
Lewes
DE
Date:
1/23/2026
5
5555555
Jane was very responsive and always available to us outside normal business hours which is what we needed. She was dedicated and went above when we ran into issues. Appreciate Jane's hard work!
Krista
Batavia
IL
Date:
1/23/2026
5
5555555
Easy process Informative Professional
Matthew C.
Sparks
NV
Date:
1/23/2026
5
5555555
Patience, endurance, excellent communication, perseverance!
Lisa
Buckeye
AZ
Date:
1/23/2026
5
5555555
Stacey explained the process well and and was super helpful in making the financing run as smoothly as possible.
Clark A
Newport
NH
Date:
1/23/2026
5
5555555
Hollys's clear communication an availability for any questions or concerns we had!
Olivia Ann
Akron
PA
Date:
1/23/2026
5
5555555
Clear communication and explanation of options; frequent updates and diligent follow-up; great guy to talk to generally
Trevor Michael
Dorchester
MA
Date:
1/23/2026
5
5555555
Great communication
Haley
Silver Lake
WI
Date:
1/23/2026
5
5555555
Marci is always straight forward and informational. The communication was excellent, we always knew where we stood in the process. Easiest mortgage experience we have had.
William
Batavia
OH
Date:
1/23/2026
5
5555555
Brian made the whole process as smooth as it could have been. He was on top of everything from start to finish. He made himself available at all times, evenings and weekends. If we ever buy again we will look for Brian no matter what Company he is with. Thanks again Brian we really appreciate all your help!!
Jeffery M
Pueblo
CO
Date:
1/23/2026
5
5555555
Communication Honesty Always transparent Availability Respect
Xzavier Stone
Maple Shade
NJ
Date:
1/23/2026
5
5555555
Ashley supported us through a lot of complex work. As someone who grew up financially illiterate, she explained everything and put my mind at ease.
Kaila N.
Loveland
CO
Date:
1/23/2026
5
5555555
The communication and timely updates were flawless. Attention to detail was exquisite and Jason's friendly manner was perfect. Truly greatest experience
Hannah
Greeley
CO
Date:
1/22/2026
5
5555555
Patrick is very responsive and so easy to work with.
Kristin R
Gibsonia
PA
Date:
1/22/2026
5
5555555
Sherene was so great! Went above and beyond to answer all our millions of questions and always got back to us quickly. Our interest rate was very important to us so she worked hard to get us the best and always did it with a smile. We appreciate all your hard work Sherene!
Jamie Scott
Date:
1/22/2026
5
5555555
Liane is a wealth of knowledge, a great communicator and very supportive. She made the process seamless and enjoyable.
Manjit Singh
Peoria
AZ
Date:
1/22/2026
5
5555555
Sherene and her team are hands down the best! We have worked with her on several transactions and she is always our go to. When my husband and I fell in love with our home we weren’t even pre-approved for a loan. We contact Sherene and she had us approved for the loan within a couple of days, our offer was accepted and we closed a few weeks later! Sherene is extremely knowledgeable, is there for you every step of the way and makes the whole process seamless. We can’t thank you and your team enough!
Jessica David
Date:
1/22/2026
5
5555555
Kaitlyn was so helpful and attentive throughout the whole process. Very kind and informative, would highly recommend.
Zachary
Wildwood
MO
Date:
1/22/2026
5
5555555
I think Ed has gotten my last 5 RE LOANS ALWAYS BEST
Mark G
Horseshoe Bay
TX
Date:
1/22/2026
5
5555555
Brian was extremely helpful, explained everything precisely, stayed in close contact and made our home buying experience easy, stress free, and exiting! Brian is amazing, knowledgeable and very professional
Amy L
Pueblo
CO
Date:
1/22/2026
5
5555555
Easy to work with and timely with deliverable's.
Emily
Seattle
Washington
Date:
1/22/2026
5
5555555
Everything, Nicole was incredible!
Ronald
Clifton
CO
Date:
1/22/2026
5
5555555
Don is absolutely great to work with. He helped me weigh my options to best financially support my goals.
Benjamin
Hebron
IL
Date:
1/22/2026
5
5555555
Made the whole process very easy, answered all of our questions in a timely manner
Christopher Wayne
Longview
TX
Date:
1/22/2026
5
5555555
I want to sincerely thank Chelsea for everything she did throughout my home buying journey. There were so many moments when the process felt overwhelming, but she consistently showed up with patience, clarity, and genuine care. She made something that could have been incredibly stressful feel manageable, and that meant more to me than I can put into words. Chelsea’s support never felt transactional—it felt personal. She truly guided me through such a major milestone with compassion and professionalism, and I will never forget the way she showed up for me every step of the way. I am beyond grateful to have had her in my corner and truly feel blessed because of it. If you’re looking for a loan officer who is knowledgeable, supportive, and genuinely cares about her clients, Chelsea is absolutely the one.
Asha
Morrow
GA
Date:
1/22/2026
5
5555555
Jerry and Joe were very accessible and helpful in explaining what was needed to ensure we were ready for closing .
Matthew
Glassboro
NJ
Date:
1/22/2026
5
5555555
Jason's commitment to customer service is unparalleled. He listens to needs and finds solutions based upon feedback.
Erin E
Mesa
AZ
Date:
1/22/2026
4
4444444
What made it great was they help me achieve my goal of buying a home.
Bryan Allen
Sterling
CO
Date:
1/22/2026
5
5555555
Shane made our loan experience a breeze and we couldn't have asked for a better lender!
Jonathan Curtis
Litchfield Park
AZ
Date:
1/22/2026
5
5555555
Evan worked with us no matter what. always responded quick and helped us understand the entire proces. Evan definitely made me a smarter human and I will tell everyone to go to him !
Sean
Ringgold
GA
Date:
1/22/2026
5
5555555
we appreciate everything you done for us you guys were amazing and you did it fast Thanks again
Jo Ann
Port Richey
FL
Date:
1/22/2026
5
5555555
Throughout what can often be a challenging and complicated process, Cindy provided exceptional support and simplified every step. From our initial meeting, she listened closely to my priorities, offered unique insights into the local market, and maintained timely communication through to the closing. Whether you are a first-time buyer, an experienced investor, purchasing a second home or interested in owning in the First State, I highly recommend her expertise!
Charles Wyatt
Dover
DE
Date:
1/22/2026
5
5555555
You are knowlegable, proffesional and responsive
Noel
Virginia Beach
VA
Date:
1/22/2026
5
5555555
Super efficient. 30 day close, everything was on time, all my questions were answered in a timely manner. Shout out to my Loan Officer Chelsea B. She answered every single one of my calls throughout the process and had answers for everything. Thanks again!!
Dylan Mead
Date:
1/22/2026
5
5555555
Not at this time.
Charles
Surprise
AZ
Date:
1/22/2026
5
5555555
the team work
SEHADE
Schaumburg
IL
Date:
1/22/2026
5
5555555
Great communication and easy to get ahold of. willing to answers any and all questions
Carter
Kansas City
MO
Date:
1/22/2026
5
5555555
I felt supported and trusted everyone on my team. Joe was consistently available, responsive, communicative, patient and supportive.
Lori Elizabeth
Tempe
AZ
Date:
1/22/2026
5
5555555
Amazing staff. Communicated all through the process. Very detailed and client oriented.
Rebecca Sanchez
Date:
1/22/2026
5
5555555
Always avaliable and quick to answer any and all of our questions! very great experience
Joshua
Paragould
AR
Date:
1/22/2026
5
5555555
Working with Deninne has been an excellent experience from start to finish. As a first-time homebuyer, I truly appreciated her professionalism, responsiveness, and transparency throughout the entire process. Deninne took the time to explain every step clearly, answered all my questions promptly, and ensured I felt confident in my decisions. The loan process was smooth, efficient, and stress-free. I never felt pressured, and her team went above and beyond to secure the possible terms for my situation.
Paolo
Santa Clarita
CA
Date:
1/22/2026
5
5555555
Knowing that I had Chris and his team working hard for me made this experience great. I knew that I was getting the best!
Jessica Lea
Surprise
AZ
Date:
1/22/2026
5
5555555
She helped us in everything communication wise is on point that makes her great.
Elizabeth
Leesburg
VA
Date:
1/22/2026
5
5555555
Bob is always prompt to help and gives detailed and expert assistance. We always feel like he has our best interests at heart.
Jeremy Biedny
Date:
1/22/2026
5
5555555
Very little effort was required on our part and the additional half-point discounted rate was a welcome savings we look forward to using your team when refinancing becomes attractive.
Donald G
Helena
AL
Date:
1/22/2026
5
5555555
Great communication and quick to close.
Lisa
Grants Pass
OR
Date:
1/22/2026
5
5555555
Great communication trustworthy, excellent rates and customer service
Carmen Dane
Punta Gorda
FL
Date:
1/22/2026
See More Reviews
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