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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Serving borrowers is our number one priority
Real Homebuyer experiences from recently closed loans
5
5555555
Dan's communication and assistance.
Angela
Chula Vista
CA
Date:
5/23/2026
5
5555555
I was thoroughly pleased with Anna Mescher. Everything in dealing with her was extremely professional and noteworthy! She insured from the very beginning I was kept in the loop, and let me know what the next step in the process would be. If I had a question, she would make sure I had an answer either immediately, or as soon as she was finished with an existing meeting, but she would at least let me know she was in a meeting and would respond back as soon as she was finished. I never had to ask her twice for an answer. Anna, was more like a friend walking me through buying my home. She made sure I never missed a deadline, because I happened to have missed an email. I must admit buying a house and filling out paperwork is not something I enjoy doing, but Anna took the nightmare out of sitting there in a room signing paperwork forever, by breaking it up and doing a majority of it online. It actually was quite enjoyable and went pretty smoothly. The team I had couldn’t have done a better job than what they did for me. I trusted them 100% from start to finish. Thank you so very much for an outstanding customer service that you provided. If I ever run across anyone who is thinking about moving, I will definitely let them know, they don’t need to look any further than Fairway Home with Anna Mescher! 😊
Elaine
Date:
5/23/2026
5
5555555
Bill was available for us whenever we needed him. Quick to respond, always looking out for us and doing things behind the scenes for us to make sure we had the smoothest purchasing experience possible! I will not use anybody else but Bill!
Elijah
Fort Wayne
IN
Date:
5/23/2026
5
5555555
Easy and open communication, flexibility and friendliness.
Bianca
Lyle
MN
Date:
5/23/2026
5
5555555
Everything from quoting to closing went smoot and by numbers
Semen
Delano
MN
Date:
5/23/2026
4
4444444
Being able to do everything online.
Tara
Spring
TX
Date:
5/23/2026
5
5555555
Michael is the GOAT
Russell
Dallas
TX
Date:
5/23/2026
5
5555555
Sharon goes above and beyond to make sure you know what to expect and eases and nerves you have about your transaction you are doing . Friendly service all the time.Sharon is awesome to work with
Justin
Battle Mountain
NV
Date:
5/23/2026
5
5555555
Michael worked really hard and he was consistent and communication was on point 👍 he is the best person I have ever worked with in this field . im very happy and feel very blessed to get this service from Michael . He cares about his clients. You guys probably heard that a lot . Thank you to the whole team. whenever I need or know anyone that needs the services Michael provided I will send them over. May Jesus Christ bless Michael and the whole team ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Elischama
Apollo Beach
FL
Date:
5/23/2026
5
5555555
Easy to work with and communicate with.
Graham
Waco
TX
Date:
5/23/2026
5
5555555
Becky made the process easy and her communication and updates are great
Kevin
Spring
TX
Date:
5/23/2026
5
5555555
We had an excellent experience working with our Ryan from start to finish. The entire process was smooth, professional, and stress-free. Ryan was always very responsive, patient with our questions, and kept us informed every step of the way. Ryan's knowledge and attention to detail made a big difference, and we truly appreciated how easy he made everything. Highly recommend to anyone looking for a reliable and supportive mortgage team!
Dana
Lee
NH
Date:
5/23/2026
5
5555555
Chelsea was easy to work with and was quick to respond to any questions.
John
Boulder
CO
Date:
5/23/2026
5
5555555
Working with Paige throughout our mortgage process was truly an amazing experience. She was incredibly helpful every step of the way and made everything feel so quick and easy. She always took the time to explain things clearly and made sure we understood every part of the process. Her communication, patience, and clarity made what could have been a stressful experience feel smooth and simple. We are so grateful for all of her help and support. Thank you, Paige, for making this journey so much easier for our family!
Andrew
Houston
TX
Date:
5/23/2026
5
5555555
SCXCCommunity
John
Milford
NJ
Date:
5/23/2026
5
5555555
Level of attention given to us.
Michael
Spokane
WA
Date:
5/23/2026
5
5555555
Willlingness to make sure I get the loan I'm looking for.
Joshua
Benton
AR
Date:
5/23/2026
5
5555555
Bryan was always available when we needed him and worked with us to get a great rate. In this market, it's essential to get updated lending letters quickly and Bryan was always able to help us.
Delaney
Columbia
MD
Date:
5/23/2026
5
5555555
Nick was very informative thoughout the entire process of the purchase of my home! He was a pleasure to work with!
Dawn
Acworth
GA
Date:
5/23/2026
5
5555555
Great communication and helped us get the lowest rate possible
Dana
Lago Vista
TX
Date:
5/23/2026
5
5555555
Becky and her team are incredibly helpful and go out of their way to make things easier for the customer. I will be recommending if anyone needs a Mortgage !
Ryan
Montgomery
TX
Date:
5/23/2026
5
5555555
We requested an expedited closing schedule due to our previou lender falling behind. Suzanne really came through and we were able to close with no problems. We are so happy we decided to switch to her and her team.
Cesar
San Antonio
TX
Date:
5/23/2026
5
5555555
The entire process was a great experience. Lynn answered all of my questions throughout the process and was very helpful explaining what to expect. There was great communication throughout and will definitely recommend Lynn to anyone I know!
Natalie
Abilene
KS
Date:
5/23/2026
5
5555555
Juli and her team are friendly and helpful. They were easy to get ahold of and answered all of my questions. They were truly delightful to work with.
Kaitlyn
Albion
MI
Date:
5/23/2026
5
5555555
Bill and his staff are excellent communicators and are the best at guiding clients through complicated situations.
James
Indianapolis
IN
Date:
5/23/2026
5
5555555
Very communicative , responsive and amazing!
Yesenia
Houston
TX
Date:
5/23/2026
5
5555555
Communicative, knowledgeable, friendly.
Nicholas
Bellingham
WA
Date:
5/23/2026
5
5555555
Kept us informed, despite our busy schedules.
Douglas
Mesa
AZ
Date:
5/23/2026
5
5555555
Chris was patient & understanding With our situation did everything in her best intrest to make sure we understood everything through the whole process. was there every step of the way & answered any questions we needed.
Brianna
Eden
NC
Date:
5/23/2026
5
5555555
Deb Applegate and her team understood that as we are seniors we needed a little extra computer support. It was wonderful hav that understanding.
Tina
Mascot
TN
Date:
5/23/2026
5
5555555
Amicable conversations, worked to expedite, quick problem solving, smooth process.
Maria
Brevard
NC
Date:
5/23/2026
5
5555555
Sue always kept us in the loop. Even if we felt overwhelmed, she always made us feel safe and cared for.
Andres
Tucson
AZ
Date:
5/23/2026
5
5555555
Great communication throughout the process. Your team made it easy to understand thos portion of the home buying proces. I really appreciated the flexibility of the team as well.
Lars
Fairfax
VA
Date:
5/23/2026
5
5555555
I was guided through every step of the loan process and received timely updates.
Robert
Clemmons
NC
Date:
5/23/2026
5
5555555
It was a smooth transaction and if felt as if I was making a deal with a friend
Steven
Merrillville
IN
Date:
5/23/2026
5
5555555
Excellent communication, easy to reach Freddy, great customer service, portal is easy to use, clear asks, and very supportive.
Maria
Woodbridge
VA
Date:
5/23/2026
5
5555555
I was gided through every step of the loan process and received timely updates.
Robert
Clemmons
NC
Date:
5/23/2026
5
5555555
Brandi clearly explained everything and took the time to walk us through different loan options in detail
Moana
Manhattan
KS
Date:
5/23/2026
5
5555555
Great communication and availability. Such a smooth process from start to finish. Ashlee and her team looked out for us throughout and locked in a great rate even in the tumultuous times
Clint
Riverton
UT
Date:
5/23/2026
5
5555555
Julaine was wonderful to work with during the home-buying process. She was helpful, responsive, and made everything much easier and less stressful. I’d definitely recommend her to anyone looking to buy a home!
Alexander
Kaysville
UT
Date:
5/23/2026
5
5555555
Anna, ypu make it about people. Keep making it about people. You operate in a world that is, for the vast majority of us, the greatest financial burden we'll carry. You ease that burden
James
Boise
ID
Date:
5/23/2026
5
5555555
Julaine was amazing throughout the entire home-buying process. She was professional, patient, knowledgeable, and always available to answer our questions. She made everything feel smooth and less stressful, keeping us informed every step of the way. Her dedication and attention to detail truly made a difference, and we always felt supported and confident working with her. I highly recommend Julaine to anyone looking to purchase a home, she goes above and beyond for her clients. Thank you so much!
Wendy
Kaysville
UT
Date:
5/23/2026
5
5555555
You put up with me when I was scared about not being able to move on time. You were great with all all my questions thank you so much
Karen
Redmond
OR
Date:
5/23/2026
5
5555555
Jill was a delight to work with. Prompt, attentive and caring .
Patricia
Burleson
TX
Date:
5/23/2026
5
5555555
They very profetional
Ana
Katy
TX
Date:
5/23/2026
5
5555555
Great communication! Did what he said he was going to do throughout the entire process.
Daniel
Elko New Market
MN
Date:
5/23/2026
5
5555555
From start to finish, Ashlee filled in all the gaps that I lacked and was very helpful. She was well knowledgeable and fought to make sure that I got every penny. I would use her again.
Andrew
Midvale
UT
Date:
5/23/2026
5
5555555
Very communicative! I never had to wonder where things were at. Always willing to explain anything I had questions on.
Nicole
Carrollton
TX
Date:
5/23/2026
5
5555555
The people were great to work with. They got things done when they said they would and helped us every step of way. It could have been easier.
James
Surprise
AZ
Date:
5/23/2026
5
5555555
The communication and professionalism of the team were very good. I had every step explained to me well, and had ease of access to get questions may have had answers for. They kept track of deadlines and ensured we were aboe to meet them .
Sudan
Upper Marlboro
MD
Date:
5/23/2026
5
5555555
Heidi and her team were great through out the loan process, prior to finding Heidi we had been through 3 mortgage lenders in Arizona , all of which were a terrible experiance. My wife found Heidi online and liked her profile, right away she took charge and within 4 hours we had a pre approval. She then suggested a Realtor Adam Hemblen, Realty One group he was great after a few questions he had homes for us to look at, the whole process was quick and organized we closed in about a month very satisfied we will recomend.
Kenneth
Maricopa
AZ
Date:
5/23/2026
5
5555555
Easy to work with and made everything happen quickly!
Thomas
Tucson
AZ
Date:
5/23/2026
5
5555555
What started as an incredibly stressful and uncertain process quickly became something completely different because of your support, guidance, and positivity. Chris, Suzanne, and everyone at your office have been nothing short of amazing, and you truly changed our entire perspective on the home buying experience. Thank you for being in our corner when it felt like no one else was. Your kindness, diligence, and support made all the difference during such an important chapter in our lives. What meant the most to us was that you never treated us like just numbers in a file…you saw us as a family trying to find a home, and that compassion is something we will never forget. You have made such a lasting impact on our lives, and we cannot thank you enough for everything you’ve done to help make this possible.
Miles
Winnemucca
NV
Date:
5/23/2026
5
5555555
I wanted to extend our deepest gratitude and appreciation to you and the entire team at FairwayNow Mortgage. What started as an incredibly stressful and uncertain process quickly became something completely different because of your support, guidance, and positivity. Chris, Suzanne, and everyone at your office have been nothing short of amazing, and you truly changed our entire perspective on the home buying experience. Thank you for being in our corner when it felt like no one else was. Your kindness, diligence, and support made all the difference during such an important chapter in our lives. What meant the most to us was that you never treated us like just numbers in a file…you saw us as a family trying to find a home, and that compassion is something we will never forget. You have made such a lasting impact on our lives, and we cannot thank you enough for everything you’ve done to help make this possible.
Gavin
Winnemucca
NV
Date:
5/23/2026
5
5555555
The communication and makinh it easily understanding
Shermal
Killeen
TX
Date:
5/23/2026
5
5555555
Effective communication, no griping, relaxed and flexible yet on-time and accurate, appropriate humor which made a potentially stressful task completely do-able.
Anne
Greendale
WI
Date:
5/23/2026
5
5555555
Quick and full responses to inquiries.
Marcus
Kansas City
MO
Date:
5/23/2026
5
5555555
Half the time we forgot, we were even doing loan Because of the lack of headaches in stress. You all communicated efficiently
Christopher
Gulfport
MS
Date:
5/23/2026
5
5555555
Working with Mark throughout our home buying process was an overall great experience. He was punctual with communication and helped make the entire process smooth, efficient, and timely. We truly appreciated his professionalism and support in helping us purchase our home.
December
Menomonee Falls
WI
Date:
5/23/2026
5
5555555
Easy to talk to and very knowledgable
Michael
Cheyenne
WY
Date:
5/23/2026
5
5555555
Joey's customer service was amazing and made the process so much better.
Keeland
Dallas
TX
Date:
5/23/2026
5
5555555
wveryone was very kind and patient with all my questions. Quick responses each time and I felt like the team worked quickly to try and help us close early. Overall great people to work with and I will be using them again soon.
Steven
Lincoln
MO
Date:
5/23/2026
5
5555555
Professionalism knowledge patience kindness
Judith
Apple Valley
CA
Date:
5/23/2026
4
4444444
A lot of this process was confusing and the websit/app was confusing.
Tara
Spring
TX
Date:
5/23/2026
5
5555555
I was very well informed about every step of the process. I felt supported and there was no uncertainty, all my questions were answered imediately.
Ewa
Elk Grove Village
IL
Date:
5/23/2026
5
5555555
Worked with me every step of the way!! Helped me get money back in the end! I am very thankful for all of you.
Jordan
Granbury
TX
Date:
5/23/2026
5
5555555
and his staff were very on top of everything I needed to complete and we're more than helpful in me getting my documents for the underwriting. Nothing fell through the cracks and the clothes on my house was very smooth. Thanks to Dave and his team.
Julie
Sheridan
WY
Date:
5/23/2026
5
5555555
From the first phone call until closing, Karen and her team were amazing at communicating documentation needs and expectations. We moved from Texas to North Carolina and are so grateful for everything Karen did to make the mortgage process easy.
Brittany
Wendell
NC
Date:
5/23/2026
5
5555555
Incredible personal communication and easy to use tech systems, with straight-forward advice and excellent execution on every process. Thank you!
Meghan
Leadville
CO
Date:
5/23/2026
5
5555555
Drew was extremely patience and kind through the whole process, calling us many tjems times to ease our minds regarding finances and affordability. He did an amazing job explainimg everything in a way we could understand so we knew exactly where all our money was going and what we would need!
Nathan
Wheaton
IL
Date:
5/23/2026
5
5555555
Frank made the process very easy and answered the phone any time I called. Frank cared about me and my family and found the loan products that best suited our needs. He went over and above for us and I am very happy with the process
Matthew
Lexington
GA
Date:
5/23/2026
5
5555555
Quick responses and friendly team
Penni
Westfield
MA
Date:
5/23/2026
5
5555555
Answered all our questions and took the time explaining. Very receptive and Attentive. Excellent communication
Steven
Palmdale
CA
Date:
5/23/2026
5
5555555
Ryan and his team are excellent! Quick responses and efficient.
Dennis
Rome
NY
Date:
5/23/2026
5
5555555
What made it great cannot be put into words. She has been super amazing and on top of everythin. the who process on her end has been perfect!!! Hands down amazing! 10/10 we are forever grateful you are so amazing thank you for everything you have done!!!
Jacob
Walnut Cove
NC
Date:
5/23/2026
5
5555555
We like Dave!
Tami
Columbus
IN
Date:
5/23/2026
5
5555555
Compared to other stories from friends, Leanne and her team made our first time purchase effortless. They walked up through everything and made performed most of the difficult steps behind the scenes. Phenomenal communication as well.
Tyler
New Bloomfield
PA
Date:
5/23/2026
5
5555555
Great communication, everytime I had a question I was helped swiftly and supported throughout the entire process .
Diego
Tucson
AZ
Date:
5/23/2026
5
5555555
Great communication !! great offers!
Ashly
Spring
TX
Date:
5/23/2026
5
5555555
Always available for a call regarding questions.
Cosme
Williston
ND
Date:
5/23/2026
5
5555555
Just great everybody was great I knew everything that was going on i I knew when we was going to the next step i I got to ask all the questions they treated me like family I'm glad I got to work with everybody I did great team and great people here
Keeneon
Newnan
GA
Date:
5/23/2026
5
5555555
everything
Nicholas
Cedar Lake
IN
Date:
5/23/2026
5
5555555
Jonny was very persobable and easy to talk to from the jump. He made a nerve wrecking process feel easy and light. He was very responsive and whilling to answer any questions for us.
Sharey
Merrillville
IN
Date:
5/23/2026
5
5555555
Very responsive, Gina worked very hard to help us accomplish this loan
Stephen
Bella Vista
AR
Date:
5/23/2026
5
5555555
Mike went above and beyond from start to finish. His customer service was A + and that's what made my home buying experience so much easier. I am going to refer Mike to anyone I come across who may be looking to purchase a home .
Tiphanie
Kansas City
MO
Date:
5/23/2026
5
5555555
Regina was awesome , very professional and responsive , she found us a great deal on interest rate , locking it was a great advice , I appreciate people who work hard and honest when you need a service , me and my family are very grateful , thank you Regina , Lord bless you
Samuel
Cave Creek
AZ
Date:
5/23/2026
5
5555555
The information, the help,communication everything
Yuritzi
Freeport
IL
Date:
5/23/2026
5
5555555
2nd time dealing with with Lisa as always she gave great attention to detail and was available to answer what ever questions we had quickly and efficiently. She shared her expertise without hesitation
Madonna
Lawrenceville
GA
Date:
5/23/2026
5
5555555
I truly appreciated her dedication and I would highly recommend Donna Winn to anyone looking for a reliable lender.
Laura
New Bedford
MA
Date:
5/23/2026
5
5555555
no bs just got it all done
Campbell
Del Rio
TX
Date:
5/23/2026
5
5555555
Steve was a critical asset whi enabled us to execute a " buy before you sell strategy" by leveraging assets that we own while st at the same time minimizing our tax liability and maximizing our income potential . Moreover, Steve was available to answer questions and resolve issues virtually 24x7 . His expertise is matched only by his pleasant and positive attitude.
Alan
Stuart
FL
Date:
5/23/2026
5
5555555
Great communication. Answered all questions. Made the process easy with online submission and signing of all documents.
Jami
Sheridan
IN
Date:
5/23/2026
5
5555555
Everything was very professional.
Reynol
Indianapolis
IN
Date:
5/23/2026
5
5555555
Chris communicated with us through out out the entire process, he guided us in the right direction to bring my husbands credit up. Without Chris' help we would not have been able to receive an approval for the home we have now.
Emely
Houston
TX
Date:
5/23/2026
5
5555555
The great people that we worked with along the way!
Kathryn
Wilson
NC
Date:
5/23/2026
5
5555555
Great communication
Norma
Menifee
CA
Date:
5/23/2026
5
5555555
Conner has been amazing! Every time I call he picks up or calls me immediately back. I noticed some errors in the draft and when I called he fixed it immediately . I did shop around before choosing a mortgage I am so glad I went withh with you all! You guys have been so kind and supportive in one of the biggest decisions I've made in my life, even before I locked in with you guys. Not many do that. In fact chase and got rude and snippy with me when I said I was choosing someone else . Showed their character
Katharine
Wilmore
KY
Date:
5/23/2026
5
5555555
You all were fantastic every step of the way! The open and frequent communication and the relational operation structure was incredible!
ROBERT
Fayetteville
GA
Date:
5/23/2026
5
5555555
Justin and his teams
Dylan
Columbus
OH
Date:
5/23/2026
5
5555555
This is the second mortgage that Sal has secured for us in the last year. He is always very quick to respond and he clears up issues immediately. He will always be our family's first choice when we're in the market for a new house!
Eugene
Mechanicsburg
PA
Date:
5/23/2026
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