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Real Homebuyer experiences from recently closed loans
5
This is our second home that we have purchased with the help of Lucas, the entire process was smooth from start to finish. He was responsive and knowledgeable which made us feel confident leading up to our closing date .
Cassandra
Windham
NH
Date:
8/30/2026
5
Very responsive, checks in regularly, friendly down to earth demeanor
Adam
Lovettsville
VA
Date:
8/30/2026
5
The service was impeccable. Everything was handled in a highly professional manner. All documents were available immediately.
Robert
Corpus Christi
TX
Date:
8/30/2026
5
Efficient, kept us informed along the way. Was always avsilable for questions. The whole process went so smoothly.
Dayleen
Ellensburg
WA
Date:
8/30/2026
5
They made it smooth sailing
Kirsten
Waycross
GA
Date:
8/30/2026
5
Tom is the best! He's always so honest and I know we can trust him with anything! He's a great communicator and always make the process seamless!
Jessica
Denton
TX
Date:
8/30/2026
5
Thankful for the quick response and working through some of the details especially at the end.
Christopher
Burlington
NC
Date:
8/30/2026
5
Justin was absolutely fantastic throughout the entire home-buying process. He was knowledgeable, responsive, and made everything feel easy and stress-free. He took the time to answer all my questions, kept me informed every step of the way, and genuinely cared about helping me get into my new home. I couldn’t have asked for a better lender and would highly recommend Justin to anyone looking to buy a home!
Hunter
West Valley City
UT
Date:
8/30/2026
5
Troy was able to introduce us to programs we were unfamiliar with that allowed us to accomplish what we thought was impossible. Through the whole process, Troy clearly communicated each step along the way. We would certainly chose to do business with Troy in the future!
Steven
Monroe
WA
Date:
8/30/2026
5
super Responsive, fast to turn things around, no waiting time
Guillaume
Princeton
NJ
Date:
8/30/2026
5
Always available!
Ashleigh
Lancaster
NY
Date:
8/30/2026
5
We couldn’t be happier with our experience with Jeremy and the entire Fairway team. We researched our options carefully before choosing Fairway, and from the beginning, they gave us every reason to know we had made the right decision. Our home purchase was somewhat unique—we purchased directly from the sellers with no real-estate agents representing either side. Because of that, having a mortgage team we could trust completely was especially important. Jeremy and his team were knowledgeable, direct, incredibly responsive, and made what is naturally a very detailed process feel surprisingly simple. What stood out most was something that shouldn’t be unusual, but unfortunately often is: they did exactly what they said they were going to do, when they said they were going to do it. We always knew where things stood, what was needed from us, and what came next. There were no surprises and no chasing people down for answers. We didn’t finish this experience simply “satisfied.” We finished it genuinely impressed, excited, grateful, and completely confident that we chose the right team. Jeremy and Fairway absolutely earned our trust and our recommendation.
Angela
Goodyear
AZ
Date:
8/30/2026
5
Awesome communication, that helps us keep on track. Phil had a great attitude towards everything and took the time to answer our questions. 10/10!!
Craig
Thornton
CO
Date:
8/30/2026
5
Excellent service from start to finish. Mr. Dan Dimaria is friendly, professional, responsive, and made the mortgage process simple and stress-free. I would definitely recommend them!
Ishrat
Chicago
IL
Date:
8/30/2026
5
Constant communication helped a ton during the whole process
Lukas
St Charles
IL
Date:
8/30/2026
5
Clear and consistent communication. Provided helpful updates as the process moved along.
Matthew
Boise
ID
Date:
8/30/2026
5
I loved the fact that i never felt like I was left in the dark on anything and always knew what was going on with the loan process and answered any and all questions that we had
Tristan
Greenbrier
AR
Date:
8/30/2026
5
The team approach offered by Scott and his associates made it quick and easy to get answers. Because they were local to our area, the closing attorney was familiar with them and it created a seamless process from beginning to end. I always knew what to expect from them, and what was needed from me to close the loan without any hiccups. Great job!
Richard
Hoover
AL
Date:
8/30/2026
5
Lauren was a great help throught selling our condo, and buying our home. She was very acessable and ready to help with any questions Or problems. Lauren was very proffesional and respectful. We really appreciated all that she did.
Lindsay
Rancho Cucamonga
CA
Date:
8/30/2026
5
Working with Team Heichel was a truly great experience, especially given the time constraints I had with my work. Your team made the entire process much easier to manage and did an excellent job of keeping everything moving forward. I know my correspondence could sometimes be a little slow due to my schedule, but your team was incredibly patient and proactive in keeping me on track and making sure nothing fell behind. I truly appreciated the communication, organization, and support throughout the process. It was a pleasure working with both Hollys, and Julie was wonderful as well. You should be very proud of your team and the way everyone works so cohesively together. It made the entire experience feel seamless and well-managed. I would absolutely recommend Team Heichel to others and look forward to recommending your services to future clients whenever the opportunity arises. Thank you again for making the experience such a positive one!
Tyler
Rose Creek
MN
Date:
8/30/2026
5
The communication and ease of what we needed to provide was wonderful. He was honest and gave us several options on mortgages given the rates.
Kellie
Lenexa
KS
Date:
8/30/2026
5
Jenn was amazing and the entire process was much easier than I expected
Derrick
Avondale
AZ
Date:
8/30/2026
5
It was awesome but a litte mo back and forth
Nasim
Lees Summit
MO
Date:
8/30/2026
4
i kept having to send you guys stuff from discover it was frustrating
Jayden
Dickson
TN
Date:
8/30/2026
5
Dana is a great person very professional and down to eart, I appreciate Dana's concern as we were going through something in our life and Dana made it easy and simple to get us backbin line thank yoy Dana and we do appreciate you and thank you for helping us
Robert
Barstow
CA
Date:
8/30/2026
5
Justin Norwood and team made my new home dreams come true! we are so grateful
Jordan
Pflugerville
TX
Date:
8/30/2026
5
Santiago was attentive and efficient. He was patient and nurturing as I navigated my first home purchase!!
Shannon
Hazel
KY
Date:
8/30/2026
5
Scott was very knowledgeable and always abke ti answer a question or find out an answer no matter what day it was
Dylan
Gaffney
SC
Date:
8/30/2026
5
Courtesy, professional, patien
Lawrence
Chicago
IL
Date:
8/30/2026
5
Andrew was very responsive and made the whole house buying process easy
Kyle
Murray
UT
Date:
8/30/2026
5
communication
Hannah
Griffin
GA
Date:
8/30/2026
5
Easy, fast, efficient, got done on time with no hiccups
Jamie
Covington
GA
Date:
8/30/2026
5
Communication, availability, willingness to go above and beyond
Noah
Stansbury Park
UT
Date:
8/30/2026
5
There were some small issues with requests for verification of very small banking transactions that seems unnecessary but were eventually waive.
Charles
Weymouth
MA
Date:
8/30/2026
5
The communication is great. Mike was always available. We always knew the status of our loan and the speed of processing was incredible fast!
Brian
Hampshire
IL
Date:
8/30/2026
5
Alex was amazing. He was very informative and made our whole process so easy. From answering our my texts or calls in a timely manner, to getting us to the closing table in 3wks with the house we love. Thank you so much for everything you did.
Krystal
Tinley Park
IL
Date:
8/30/2026
5
Great communication through the whole process!
Timothy
Smithfield
NC
Date:
8/30/2026
5
Dan made the process extremely easy and painless. Every step of the process was broken down to make it understandable to the average person. Dan is obviously very skilled and knowledgeable in his field and would recommend him to anyone.
Bryson
San Tan Valley
AZ
Date:
8/30/2026
5
The whole experience was
Cory
Temple
TX
Date:
8/30/2026
5
We had a wonderful experience. Rachel Harrelson is always professional and everything goes smoothly to closing every time we work together. I highly recommend her to anyone looking to buy a home.
Kelly
Rockport
TX
Date:
8/30/2026
5
She was very helpful and friendly. Everything went very smoothly.
Francisco
Sacramento
CA
Date:
8/30/2026
5
Just the time, consideration and overall great work.
Robert
Wilson
MI
Date:
8/30/2026
5
Transparency Communication Level of Knowledge
Emmanuel
Godley
TX
Date:
8/30/2026
5
Personalized service -- did not feel like I was dealing with a big corporation but a real person, who made the process of refinancing nearly effortless.
Pamela
Silver Spring
MD
Date:
8/30/2026
5
Tyler explained the process to us and was able to get us a loan very rapidly when we needed
Rebecca
Princeton
NJ
Date:
8/30/2026
5
The whole process was easy as a first time buyer. You explained everything so I could understand what was happening, and showed me assistance programs that I didnt even know existed. 10/10 I plan to recommend you to anyone I know who is buying a new home.
Sam
Chisholm
MN
Date:
8/30/2026
5
Great help during the process
Scott
Clayton
IN
Date:
8/30/2026
5
Timely notifications
Richard
Baton Rouge
LA
Date:
8/30/2026
5
First time home owners , made purchasing easy explained everything well. answered all our questions even after hours! Couldn't have gone any better! now we have our forever home !
Manuel
Grand Island
NE
Date:
8/30/2026
5
Sarah and team were at the ready on multiple occasions. Whether it was to compete with other offers or , most recently, an odd event for closing on our new build, she was already ready and has been for the past 2 years! We can't thank her and her team enough for helping us through the entire process!
Maleah
Lake Geneva
WI
Date:
8/30/2026
5
Garret had great communication throughout the whole process!
Madison
Lowell
IN
Date:
8/30/2026
5
The constant communication between Kyle and myself, as well as the prompt responses between him and his team made getting my home simple and enjoyable.
Michael
Locust Grove
GA
Date:
8/30/2026
5
Communication was timely and excellent. Any questions were answered promptly.
Stephen
Hooksett
NH
Date:
8/30/2026
5
The overall ease Of the entire transaction was exceptional. The team expedited this transaction to our satisfaction. It was a great experience altogether.
Dana
Granbury
TX
Date:
8/30/2026
5
Ariana was great at communicating everything with us on what was being done and the next steps
Regan
Gladewater
TX
Date:
8/30/2026
5
Dan Quigley and Jenn were excellent. They communicated exactly what info they needed.
Walter
West Roxbury
MA
Date:
8/30/2026
5
Thank you Jenna.
Justin
Maple Hill
NC
Date:
8/30/2026
5
Easy communication, professional yet accessible, encouraging yet upfront, honest yet protective. Everything flowed smoothly and was communicated in a way the average person could understand, not all legal talk. Questions were welcomed, and answered truthfully.
Cassandra
Paulden
AZ
Date:
8/30/2026
5
He was allays with us and providing some help and support .
Kyoko
Sartell
MN
Date:
8/30/2026
5
Communication throughout the process! Knowledgable, went above and beyond.
Karen
Lenoir
NC
Date:
8/30/2026
5
Arthur and team were very quick with communication and putting us at ease for any question we had in the process. What put it over the top for us as well was hearing how excellent of an experience our realtor and attorney had working with you. Thank you for all of your efforts in our process!
Megan
Chicago
IL
Date:
8/30/2026
5
Providing status information frequently
Sharon
Easton
PA
Date:
8/30/2026
5
Efficient and smooth. 10/10
David
Leominster
MA
Date:
8/30/2026
5
Darrell was phenomenal with communication from start to finish. Any question I had he was able to answer, even if it took him a day, he got back to me once he found an answer. Homebuying can be a very stressful experience and Darrell was able to put me at ease with his calm demeanor and empatheitc communication style. We had a really poor experience with our closing notary and attorney, not his fault, and Darrell stepped up and went to bat for us , making things right. I'm more likely to use Fairway when we refinance now. Highly recommend Fairway Independent Morgage for your home purchase!!
Ryan
Douglasville
GA
Date:
8/30/2026
5
From the very first phone call to closing, the process was very well comunicated. The team was thorough and friendly. My questions were answered promptly. We really appreciated the weekly updates. It was great to have Anna at closing!
Medina
Boise
ID
Date:
8/30/2026
5
Mr.Niven and his entire team were so helpful to me throughout the entire process. They were always so eager to answer any questions that I had at any point in time. They never once allowed me to get discouraged and for that I am forever grateful for him and his team.
Charma
Birmingham
AL
Date:
8/30/2026
5
Mark and the team went above and beyond to help my husband I get into our home! We will forever be grateful!
Katherine
Lewisville
TX
Date:
8/30/2026
5
Your absulute determination to get us a morgage went above and beyond thank
Richard
Enfield
CT
Date:
8/29/2026
5
Ken provides an above and beyond approach to client care. He's constantly looking for the absolute best products for the clients. His communications with the client, the agent and title company are unmatched. This transaction would still be waiting to close if Ken didn't do what he did. He did the research and got the answers in hours where the title company spent days reying to get. Ken is the most pragmatic person I know. He's a problems solver and gets things done. There's never a surprise with Ken at the helm.
Nick
Tuscola
TX
Date:
8/29/2026
5
Bryan went above and beyond! Excellent communication throughout entire process!
Bonnie
Tucson
AZ
Date:
8/29/2026
5
No fuss smooth experience all the way to closing
Conan
Rocky Point
NY
Date:
8/29/2026
5
Working with jeffwrey was great just a little stressful through the underwritng underwriting
Kade
Brazil
IN
Date:
8/29/2026
5
Garrett was great to work with. He was always very prompt with his responses any time we had a question/concern. He knew it was important that we closed as soon as possible and he made the process very smooth and easy.
Cailin
Hobart
IN
Date:
8/29/2026
5
Great Thank you
Matthew
Matthews
NC
Date:
8/29/2026
5
The experience was great because of the communication. Steve explained everything and even simplified down some terms for me to understand. He was very responsive even with the time difference.
Mary
Sierra Vista
AZ
Date:
8/29/2026
5
very professional!
John
Wetumpka
AL
Date:
8/29/2026
5
We had no idea how to manage thru this experience and Patty and her team made it easy! She listened and offered assistance. Patty was great!
Frederick
Hartland
WI
Date:
8/29/2026
5
Santiago was absolutely amazing throughout our entire home-buying process! As first-time homebuyers, there were so many things we were unsure about, but he made everything feel easy and stress-free. He was always available to answer our questions, kept us updated every step of the way, and truly made us feel like we were in great hands. Our realtor, Joseph Montez, was also absolutely amazing and helped guide us through every step of finding and buying our home. Santiago’s assistant, Andrea Villalba, was wonderful as well and always so helpful and responsive throughout the process. Santiago, Joseph, and Andrea made such a great team. We truly felt supported from beginning to end and are so thankful for everything they did to help us get into our first home! We couldn’t have asked for a better team or a better experience!
Mary Natalie
San Tan Valley
AZ
Date:
8/29/2026
5
Updates. Timely statuses etc. There was a devastating event for the team and the team carried on - taking care of me as a customer while grieving. I cannot imagine their pain.
Julia
Somerville
MA
Date:
8/29/2026
5
The weekly updates were great to have.
David
Boise
ID
Date:
8/29/2026
5
Quick response time, educational when needed and very easy to work with.
Susan
Glendale
AZ
Date:
8/29/2026
5
Clear and timely communication, friendly and knowledgeable team
Jeremy
Fruitland
ID
Date:
8/29/2026
5
Melanie was kind and kept in constant communication. She was also creative and presented clear options. Couldn't be happier!
Jade
Verdi
NV
Date:
8/29/2026
5
Estuvimos satisfechos con su trabajo hicieron muy facil para nosotros el proceso gracias
Claudia
Avondale
AZ
Date:
8/29/2026
5
Great communication and explained every detail. She had an answer for all of our questions.
Carlos
Eagle Pass
TX
Date:
8/29/2026
5
Hacen un Buen trabajo y son muy amables
Itzel
Loves Park
IL
Date:
8/29/2026
5
Shannon made this process smooth and was there to answer any questions we had. Absolutely 100/100
Joacim
Georgetown
TX
Date:
8/29/2026
5
Holly was a joy to work with. She was personable, patient and encouraging. She supported with all aspects of the process and even coordinated with other members of the team such as my Realestate agent and banker for my HELOC. I highly recommend Holly and her Fairway team.
Maria
Federal Way
WA
Date:
8/29/2026
5
Lou was very easy to work with. And his staff was helpful
Martin
Canton
GA
Date:
8/29/2026
5
JoAnna made the whole process very easy and smooth, was very patient and answered all my questions. I definitely recommend anyone who is searching for a home to finance with JoAnna and her team
Marco
Del Rio
TX
Date:
8/29/2026
5
JP was very knowledgeable and very responsive with all information and assistance. Very relaxed enviorment nothing pushy. JP explained every step of the process and made sure my family understood all aspects of the process. THANK YOU JP
Patrick
Covington
GA
Date:
8/29/2026
5
Communication was amazing working with one person was amazing
Richard
Pengilly
MN
Date:
8/29/2026
5
Super courteous and accessible throughout the entire process. Absolutely fantastic professionalism.
Peter
Tampa
FL
Date:
8/29/2026
5
The team was friendly, kind and super helpful
Joseph
Mi Wuk Village
CA
Date:
8/29/2026
5
Roman was quick, knowledgeable, and pleasant to work with.
Shannon
Casa Grande
AZ
Date:
8/29/2026
5
They aren't joking when they say TEAM Doyle. Therre is an entire army of people working in perfect harmony to make the end-to-end process feel as if you have personal concierge service.
Benjamin
Idyllwild
CA
Date:
8/29/2026
5
Easy to contact, easy to work with, and a subject matter expert.
Jonathan
Norfolk
VA
Date:
8/29/2026
5
kindness of Aaron, and Jackie were awesome and easy to get all the information they needed just worked out really well. We really appreciate Aaron, and Jackie they did us a terrific job. Everything was so simple thank you Aaron, and Jackie.
Deborah
Greeley
CO
Date:
8/29/2026
5
Always top notch professional knowledge in what the customer requires to get you a home loan.
Alvin
Richlands
NC
Date:
8/29/2026
5
Thorough, to the point, responsive, and easy to work with.
Daniel
Tucson
AZ
Date:
8/29/2026
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