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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Morgan is and her team is always on top of everything and she is excell with communication. She is top notch!
Jennifer Kathleen
Phoenix
AZ
Date:
2/3/2026
5
5555555
It was great. All agents we're so helpful and nice.
Merlin
Tukwila
WA
Date:
2/3/2026
5
5555555
The process was so easy and great communication from the team we are so grateful
Dulce
El Mirage
AZ
Date:
2/3/2026
5
5555555
you guys always respond quickly and seem glad to help with anything or answer any questions we had.
Jacob Robert
Granby
CO
Date:
2/3/2026
5
5555555
The entire process was so smooth- as a first time buyer I expected to be so overwhelmed but everything from beginning to close was such a breeze. All my questions were answered clearly and promptly. Honestly10/10 experience and I'm so grateful!
Bryanna
Temple
TX
Date:
2/3/2026
5
5555555
Seamless process, the easiest experience we've ever had. Tim and his team are also the kindest people to work with! They will definitely get our business again, and we will happily refer them to anyone we know!
Megan
Lenexa
KS
Date:
2/3/2026
5
5555555
Kelly and her team were an amazing help throughout the proces. Because we were first time home buyers we had plenty of question. They made the entire purchase process easier with their swift replies and flexibility. We really appreciate them, and look forward to work with them in the future. we'd recommend them at the very least.
Justin Anthony
Huffman
TX
Date:
2/3/2026
5
5555555
Jazz is a very personable and was extremely helpful through the whole process for my mortgage. I did have a bit of worry due to working for a labor union and the time or year it happens to be. Through everything he kept me very up to date on everything and made the process stress free and simple as possible.
Haley
Mineral Ridge
OH
Date:
2/3/2026
5
5555555
Communication following through the entire process. Each person on your team is stellar. You know how stressful homebuying can be. We were confident your team had our back every step of the way.
Richard
Rochester
MN
Date:
2/3/2026
5
5555555
The patience of the entire office
Samuel D.
Indianapolis
IN
Date:
2/3/2026
5
5555555
We had an excellent experience, couldn’t recommend them more. From start to finish, the process was smooth, transparent, and far less stressful than we expected. They were incredibly knowledgeable, responsive, and always took the time to explain our options clearly so we felt confident at every step.
Leslie
Dorr
MI
Date:
2/3/2026
5
5555555
Everyone that was part of our home buying team worked seamlessly together to make this a very quick and easy transaction. We appreciate that!
Gail Martin
Salado
TX
Date:
2/3/2026
5
5555555
Brian was always in communication reageding regarding the status of my loan. He and his team were so helpful in answering questions and walking me through the process . 10/10 recommend
Nicole
Joppa
MD
Date:
2/3/2026
5
5555555
Communication from the loan services representatives was very good
Anthony R.
Vacaville
CA
Date:
2/3/2026
5
5555555
I was informed of what was happening every step of the way. Jennifer made sure to set aside time to answer all the questions I had and was very friendly and knowledgeable.
Rhylan T
Commerce
TX
Date:
2/3/2026
5
5555555
Phil answered all my questions clearly and patiently throughout the loan process. He made the experience a positive one and had a caring personal attitude toward me as a customer. Would highly recommend to family and friends.
Grace A
State College
PA
Date:
2/3/2026
5
5555555
Fast easy grea communication
Beau Elliot
Mabank
TX
Date:
2/3/2026
5
5555555
Matt remained on top of our loan situation the entire process! He was overly helpful and informative. Great experience!
Krista K
Eatonton
GA
Date:
2/3/2026
4
4444444
Quick closing
John Jozee
Newark
OH
Date:
2/3/2026
5
5555555
Hunter always went above and beyond for us. He never once turned us away or showed us the wrong decision.
Erika Shyann
Anniston
AL
Date:
2/3/2026
5
5555555
Jeff always makes it happen the best loan guy
Jeremy
Las Vegas
NV
Date:
2/3/2026
5
5555555
Quick process and ease of closing using online notary.
Eric
Big Bend
WI
Date:
2/3/2026
5
5555555
Easy to work with, good attitude, did his best to lower our rate
Shmuel
Overland Park
KS
Date:
2/3/2026
5
5555555
Nicole is very knowledgeable, organized, and a great
Louis E
Grand Junction
CO
Date:
2/3/2026
4
4444444
Answered all my questions
Nathaniel
Sonora
CA
Date:
2/3/2026
5
5555555
Donna has a very pleasant personality and was very kind. She was always willing to answer my questions in a extremely timely manner. It was a pleasure to have worked with her
Raven K
Temple
TX
Date:
2/3/2026
5
5555555
Abbey was thourough and always helpful. We previously worked with her to buy our first home and we were excited to work with her a second time to purchas our second home. She is the best!
Earnest
Pardeeville
WI
Date:
2/3/2026
5
5555555
Carley was very supportive throughout the entire process! She explained everything in great detail to ensure that I was well informed. I am very glad that she was apart of my team!
Danielle T
Brown Deer
WI
Date:
2/3/2026
5
5555555
Communication.
Breanne
Hampton
GA
Date:
2/3/2026
5
5555555
Better than imagined from the start. Super helpful, FRIENDLY, responsive, patient, professional, and knowledgeable. Made the process NOT stressful and a bit enjoyable!
Anthony Eugene
Broomfield
CO
Date:
2/3/2026
5
5555555
Nicole never lets me down. She is always available when I need here. She endures my impatience with grace.
Joseph R
Rochester
NY
Date:
2/3/2026
5
5555555
Very fast and professional service as well as answering any of our questions with very helpful feedback and suggestions for the best decision for our family.
Sarah Lynn
Troup
TX
Date:
2/3/2026
5
5555555
Dam was always responsive in a timely manner and kind to two kids who didn't know the process when purchasing their first home
Jessica C
Indianapolis
IN
Date:
2/3/2026
5
5555555
Amazing communication and help with the entire process.
Dane Pi'Ikea Sanjiro
Honolulu
HI
Date:
2/3/2026
5
5555555
Excelente comunicación, clear, Easy process.
Genci
Glendale
AZ
Date:
2/3/2026
5
5555555
Simplified the process and made it very quick.
Jack
Scottsdale
AZ
Date:
2/3/2026
5
5555555
I felt like the team was very communicative the entire time. Additionally, I very much liked the way they have streamlined the process. It appeared that the team was willing and able to make adjustments as new information came in to make our closing date.
Benjamin Maurice
Milton
FL
Date:
2/3/2026
5
5555555
Very responsive and transparent during a difficult home purchase. Quick to answer any questions. Peter made this part of the home buying process very easy.
Jeremy
Ranch Palos Verdas
CA
Date:
2/3/2026
5
5555555
David went above and beyond to help us reach our goals. Davdid is very knowledgeable and was able to explain everything in a way that help us understand this process that we have never been through.
Jarod
Locust Grove
OK
Date:
2/3/2026
5
5555555
It is always a Breeze working with the Lambert team. I never worry about a deal when I have Tim on the lending side!
Deborah
Chico
TX
Date:
2/3/2026
5
5555555
Brittany was so amazing and helpful through the whole process!! She made this experience amazing!!! Thank you Brittany!!
Jessica
Cheyenne
WY
Date:
2/3/2026
5
5555555
I am grateful that Regina had kept the shortened closing scenario on-track for my home purchase. Her reminders and to-do lists were critical in pacing myself through the world of loans/realty, which somewhat foreign to me. She supported my questions on any inconsistencies or confusing sections in contracts, and was almost always available when I needed that support. Otherwise, she was able to return my calls/messages soon afterward.
James D
Chandler
AZ
Date:
2/3/2026
5
5555555
Jodie was very responsive and always happy to help. She helped make this process smooth and efficient.
Kendall R
Covington
WA
Date:
2/3/2026
5
5555555
Very helpful thru out the whole process
Jose Antonio
Kaufman
TX
Date:
2/3/2026
5
5555555
Professional, courteous, and informative.
George W
Moneta
VA
Date:
2/3/2026
5
5555555
Consistent and helpful communication, friendly reminders, super efficient system, easy to understand forms, easy everything. I was always totally comfortable that nothing was being missed, that everything was being done perfectly.
Foss
Madison
GA
Date:
2/3/2026
5
5555555
Neil made himself available for questions every step of the way and was friendly, kind, and very knowledgeable. I would recommend him to anyone in need of his services.
GABRIEL
Avon
IN
Date:
2/3/2026
5
5555555
Everything was easy. pretty much e signed some papers, and now have a house. Very professional
Timothy Jameson
Caryville
TN
Date:
2/3/2026
5
5555555
Everyone on the Fairway team was super communicative and flexible with my work hours. They made the whole process feel less intimidating and made it easy to understand the numbers. It definitely felt like people cared about how I was being treated.
Gabriela
Shakopee
MN
Date:
2/3/2026
5
5555555
The communication and the non stop kindnesses
Rico Tyrone
Orange City
FL
Date:
2/3/2026
5
5555555
Easy communication. Made the experiemce very persona to my needs. Answered all of my questions and I'm a very timely manner. Followed up on any outstanding items to make sure my loan was complete.
Marie Susan
Westfield
IN
Date:
2/3/2026
5
5555555
Luis is always on top of everything, and always answering questions rigth away.
LEIDY ALEJANDRA
Brick
NJ
Date:
2/3/2026
5
5555555
Great communication
Robert W
Vail
AZ
Date:
2/3/2026
5
5555555
Morgan and team are very quick to respond and give very detailed, easy to understand explanations to the questions you have. They are the absolute best!
Jena
Surprise
AZ
Date:
2/3/2026
5
5555555
Friendliness, responsiveness
Michael
Cumming
GA
Date:
2/3/2026
5
5555555
Tim was communicative, even after hours. He explained everything thoroughly.
Scott William
Conway
SC
Date:
2/3/2026
5
5555555
It's very helpful ryan, and all other great help
Sanjaykumar Rameshbh
Stafford
TX
Date:
2/3/2026
5
5555555
Dave's personal touch was great! Couldn't have wanted the experience to be any better! Thank you.
Sharon E
Cheyenne
WY
Date:
2/3/2026
5
5555555
Carlee was the best to work with, from making making sure I could get the loan on my own, to finishing out the process! I would highly recommend her to any family or friends for any type of home loan needs! ♥️
Shelbie Lynn
Tabiona
UT
Date:
2/3/2026
5
5555555
Constant communication and updates, always available any time during the week.
Raymond
Abingdon
MD
Date:
2/3/2026
5
5555555
Communication from Laura and her team was excellent! We had no issues at all and had an easy and painless refinance.
Brian
Mooresville
NC
Date:
2/3/2026
5
5555555
Great communication and very honest and transparent. Definitely wanted to get us the best rate.
Cindy Lynn
Olathe
KS
Date:
2/3/2026
5
5555555
Clear and timely communication with options to move forward
Joseph C
Dublin
OH
Date:
2/3/2026
5
5555555
The attention to detail. The overall knowledge and the ability to explain the different aspects of each step in the process. They also are just amazing people at heart.
Dennis Jon
Las Vegas
NV
Date:
2/3/2026
5
5555555
Steve is so positive and a great communicator as we progressed through the losn loan process .
Cheryl D
Prescott Valley
AZ
Date:
2/3/2026
4
4444444
Good morning, the process could have been better on my end. I learned a great deal from the process. Everybody was very helpful. Documentation is key.
Reginald Kevin
Phoenix
AZ
Date:
2/3/2026
5
5555555
The personalized and quick responsive service. Very communicative and knowledgeable!
Megan
Severn
MD
Date:
2/3/2026
5
5555555
Jeff was great with communication and was able to answer all questions I had quickly.
Allen
Mccordsville
IN
Date:
2/3/2026
5
5555555
Quick response and turn around time
Mark Wayne
Columbia City
IN
Date:
2/3/2026
5
5555555
Everything from consultation to signing of the loan, communication was clear and staff was amazing too. Communication via portal was easy to exchange documents. It was the easiest loan process I have ever been a part of and this is my 5 th home purchase.
Diana B
Tualatin
OR
Date:
2/3/2026
5
5555555
I recently completed a mortgage refinance with Brian, and the process couldn’t have been smoother. He was knowledgeable, patient, and always quick to answer questions. Brian explained every step clearly and made sure I felt confident throughout the refinance. Also was gave the most competitive rates at the time. Excellent service—highly recommended!
Deep Sekhar
Sussex
WI
Date:
2/3/2026
5
5555555
Barry is efficient, professional, friendly and caring. He's the best of the best. Barry was a pleasure to work with! He responded very quickly to any questions or concerns I voiced. He worked hard to ensure we received the best rate possible. He was very patient and extremely helpful. I will highly recommend him to my family and friends!
Monica M.
Woodinville
WA
Date:
2/3/2026
5
5555555
Dennis was alway available for questions and very informative. Always made us feel like he had our best interest in mind
Stephen
Yaphank
NY
Date:
2/3/2026
5
5555555
- clear communication - quick responses
Jennifer L
Highlands Ranch
CO
Date:
2/3/2026
5
5555555
Clear communication, updates as needed, responds to requests and answers the phone Team was equally responsive
Kendall Richard
Sedona
AZ
Date:
2/3/2026
5
5555555
Amazing service from start to finish!
Jennifer L
Topeka
KS
Date:
2/3/2026
5
5555555
Any time I needed a question answered, Brian offered timely and helpful responses. He was great at explaining things that I wasn't sure about, and walked us through all documents that we needed to close. Brian was always very friendly and made the process very smooth.
Elisha
Pueblo
CO
Date:
2/3/2026
5
5555555
The personal attention Debbie paid to any questions we had .
James R
Saint Cloud
MN
Date:
2/3/2026
5
5555555
The experience overall made it as stress free possible answered every question I had, very helpful threw this process
Adan
Okeechobee
FL
Date:
2/3/2026
5
5555555
Flexible and knowledgeable
Jacob
Muskogee
OK
Date:
2/3/2026
5
5555555
Quick to respond Explained things in detail and Made the process easy to understand Went above and beyond to get the loan approved
Maribel
Red Bluff
CA
Date:
2/3/2026
5
5555555
Melanie just in general was great to work with and we'd be happy to refer her to anyone that comes our way. She was there for us every step of the way and got things done quickly! 10/10
Sarah
Huntsville
AR
Date:
2/3/2026
5
5555555
Tanner Garver was absolutely fantastic to work with. He made the entire loan process incredibly easy and stress-free from start to finish. His communication was clear, timely, and thorough, and he was always quick to answer questions and explain options in a way that made sense. I felt confident and well-supported every step of the way. If you’re looking for a loan officer who is knowledgeable, responsive, and truly cares about making the process smooth, I highly recommend Tanner.
Harrison
Merriam
KS
Date:
2/3/2026
5
5555555
Constant communication and a team that treats you like a team member.
Kimberly
Mundelein
IL
Date:
2/3/2026
5
5555555
Brian was great to work with and serviced my account well.
Drake B
Saint Louis
MO
Date:
2/3/2026
5
5555555
Tina always goes above and beyond for her clients. Her communication style is what I love most, always returning calls promptly and available when needed. I would definitely recommend Tina to anyone looking for a mortgage or refinance!
Tina
Salado
TX
Date:
2/3/2026
5
5555555
Quick response times, gentle hand-holding in the process, clear expertise!
Barbara
Silver Spring
MD
Date:
2/3/2026
5
5555555
Excellent communication.
Andrea Chapman
Adel
GA
Date:
2/3/2026
5
5555555
Everything!! For being our first home we are so glad we chose to work with The Power House Team. Their hard work and dedication helping us find the right home was just flat out amazing. There was NEVER a moment where we felt like we Couldn't ask the team a question. If we had to repeat this process again We wouldn't hesitate to reachout to The Team.
Arturo
Tucson
AZ
Date:
2/3/2026
5
5555555
A quick close and fast response times.
Jessica L
Poynette
WI
Date:
2/3/2026
5
5555555
Laura is simply the best. She is organized and an excellent communicator.
Adrienne K
Littleton
CO
Date:
2/3/2026
4
4444444
Getting us approved quickly. Answering questions in a timely manner. I really appreciate him being willing to get on a call no ma the tim.
Corey
Waxahachie
TX
Date:
2/3/2026
5
5555555
Communication patience very helpful he was always on top of everything muchas gracias gerardo
Gabriel
Tucson
AZ
Date:
2/3/2026
5
5555555
I always enjoy the way i am treated when dealing with you Jake!!
Tommy G
Fort Worth
TX
Date:
2/3/2026
5
5555555
My family and I are extremely grateful for the exceptional service provided by Fairway Home Mortgage, with Carley and Evan, in helping us close on our home. After working with four different lenders and having each deal fall through, we were amazed that within just two weeks of working with their team, we were able to secure a loan and close without any delays. Carley and Evan demonstrated outstanding professionalism, attention to detail, and dedication throughout the entire process, ensuring that nothing was overlooked. Even when unexpected circumstances arose, they provided thoughtful guidance and effective solutions, exploring every possible option to make this possible for us. 10/10 I would confidently recommend their services to anyone purchasing a home.
Bikorimana
Brown Deer
WI
Date:
2/3/2026
5
5555555
Russell made the process so easy and seamless!
Rebecca
Tuscumbia
AL
Date:
2/3/2026
5
5555555
Prompt responses, open communication, and through explanations for any question I had
Mikyla Elana
Jacksonville
FL
Date:
2/3/2026
5
5555555
Very easy process and well taken care of. Was able to match another quoted rate, moved close up a week, and made everything very easy.
Austen
Pleasant Pr
WI
Date:
2/3/2026
5
5555555
The service was exceptional. She was very fast and very knowledgeable and ended up saving us a lot of money. We tried using a different lender and it was a horrible experience. Monica stepped in and turned things around and made the process way smoother!
Tristan Michael
Troup
TX
Date:
2/3/2026
4
4444444
You're a nice person and did a good job, just didn't like all the number changes at the end. All worked out great
Kerri Lennis
Lake Ozark
MO
Date:
2/3/2026
See More Reviews
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