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*Pre-approval is based on a preliminary review of credit information provided to Fairway Independent Mortgage Corporation, which has not been reviewed by underwriting. If you have submitted verifying documentation, you have done so voluntarily. Final loan approval is subject to a full underwriting review of support documentation including, but not limited to, applicants’ creditworthiness, assets, income information, and a satisfactory appraisal.
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Fairway Cares is the charitable arm of Fairway Home Mortgage. For over 20 years, Fairway's nationwide network of employees has demonstrated a deep care for the communities and people they serve.

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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Serving borrowers is our number one priority
Real Homebuyer experiences from recently closed loans
5
5555555
Incredibly attentive, thorough and able to answer any and all questions. Streamlined the process and made it palatable.
Alexander
Phoenix
AZ
Date:
5/29/2026
5
5555555
I had such anxiety throughout the whole process and The Powerhouse team dealt with it with genuine empathy which I truly appreciated!
Denise
Tucson
AZ
Date:
5/29/2026
5
5555555
Keeping informed every step of the way. And looking out for my best interest
David
Eatonton
GA
Date:
5/29/2026
5
5555555
Communication was great
Thomas
Queen Creek
AZ
Date:
5/29/2026
5
5555555
Rate comparison tables and short video messages. Very effective means of communication
Patrick
Springfield
VA
Date:
5/29/2026
5
5555555
Very helpful. Answered all our questions
Kevin
Florissant
CO
Date:
5/29/2026
5
5555555
Monica and Team were very communitive, honest and detailed during the whole process. Definatley making such a huge purchase and committment seamless and easy! :-)
Laura
Chandler
TX
Date:
5/29/2026
5
5555555
Prompt, accurate information, good feedback, pleasant
Robert
Willimantic
CT
Date:
5/29/2026
5
5555555
Chris and all employees at fairway home were very quick to respond to answer any questions i had and they all explained everything very clearly in a way i could understand very great experience
Jared
Mount Vernon
OH
Date:
5/29/2026
5
5555555
Constant & consistent communication, answering of any and all questions, approachable personality, overall very helpful - especially being first time homebuyer.
Ashley
Lagrange
OH
Date:
5/29/2026
5
5555555
Extremely communicative and on top of things
Mikaela
Austin
TX
Date:
5/29/2026
5
5555555
Everyone was so kind , patient, & great at communicating. Made the whole process easy and as stress free as could be!
Annahliese
Blue Ridge
VA
Date:
5/29/2026
5
5555555
Tim was very good with communicating with me throughout the process and he truly cares about the buyer
Aleesa
Springtown
TX
Date:
5/29/2026
5
5555555
great communication and visibility on everything. patient with answering questions.
Meklit
Stone Mountain
GA
Date:
5/29/2026
5
5555555
Highly communicative and responsive!
Cathryn
Gilbert
AZ
Date:
5/29/2026
5
5555555
She worked very hard with my parents to get papers signed She was great to work with over the phone
Daniel
Topeka
KS
Date:
5/29/2026
5
5555555
Very helpful & informative every step of the way. Made the process so much easier.
Christopher
Monticello
AR
Date:
5/29/2026
5
5555555
You go above and beyond for us every time
Nicole
Tucson
AZ
Date:
5/29/2026
5
5555555
Becky was absolutely amazing to work with throughout our entire mortgage process. She was thorough, responsive, and truly a pleasure to work with. No matter the time of day, she went above and beyond to make sure we had everything we needed and that every question was answered. What stood out most was how dedicated she was to ensuring we understood each step of the process. Buying a home can be stressful, but Becky made everything feel smooth and manageable. Her professionalism, knowledge, and commitment to her clients are second to none. I cannot recommend Becky highly enough. If you're looking for a mortgage broker who genuinely cares and will work tirelessly on your behalf, Becky is the person to call!
Kayla
Delavan
WI
Date:
5/29/2026
5
5555555
Fast and friendly
Roger
Highland
IN
Date:
5/29/2026
5
5555555
Although I don't remember speaking to Bryan directly, everyone else in company had excellent communication within their network and with us.
Sophia
Sonora
CA
Date:
5/29/2026
5
5555555
My husband and I just utilized your business to purchase our first home and we loved how seamlessly effortless and fulfilling the process was. We learned so much and was teuly truly satisfied with your servic. Thanks Eric!!
Colanda
Bellevue
NE
Date:
5/29/2026
5
5555555
Great communication, making everything go smooth as possible.
Matthew
Saint Charles
IL
Date:
5/29/2026
5
5555555
Clear and responsive communication, no issues with obtaining our loans (previous and current), worked well with realtor.
Ashley
Clackamas
OR
Date:
5/29/2026
5
5555555
Gabe and his team were extremely helpful and welcoming. We felt supported every step of the way. Thank you for making this harrowing process of buying a house easy and fun!
Heather
Tucson
AZ
Date:
5/29/2026
5
5555555
Simple and consistent communication, quick process.
Daniel
Blowing Rock
NC
Date:
5/29/2026
5
5555555
Erik made things easy and took all of the guess work out of the process he was always quick to provide guidance and assistance throughout the process he was very professional and supportive we are very satisfied with the service he provided and would recommend him
Carol
Alto
GA
Date:
5/29/2026
5
5555555
Amy was amazing and communicative
Kim
Payson
UT
Date:
5/29/2026
5
5555555
Jo, Your team is by far the best in the industry . We trust you to help our clients through their home purchases and were thrilled to have you help with our re-fi. Thank you! Tommy and Alex
Alexandra
Lincolnville
ME
Date:
5/29/2026
5
5555555
Very informative and quick to get back to you It was a pleasure working with you
John
Mesa
AZ
Date:
5/29/2026
5
5555555
The fact that it was judgement free and safe environment all the way around really made it feel great. Overall a wonderful experience working with Nian and his team.
Jordan
Hendersonville
TN
Date:
5/29/2026
5
5555555
Ella is an amazing person, she made sure we got all the help we need and was alsways there when we reach out to her for help
Jalato
Mulino
OR
Date:
5/29/2026
5
5555555
just a good experience they were on top of everything.
Jacob
Shevlin
MN
Date:
5/29/2026
4
4444444
...........
Miriam
Phoenix
AZ
Date:
5/29/2026
5
5555555
a total professional. fast responds patient with questions
Scott
West Orange
NJ
Date:
5/29/2026
5
5555555
Zachary was extremely helpful throughout the process of purchasing my first home. He provided guidance, answered my questions, and made what could have been a stressful experience feel smooth and manageable. His professionalism, knowledge, and support were greatly appreciated, and I am grateful for all of his assistance in helping me achieve homeownership. Thank you
Lakisha
Germantown
MD
Date:
5/29/2026
5
5555555
One word SPECTACULAR, originally we had another lender who had stalled the transaction process out of pure greed and our realtor suggested that we would have a better experience with Troy and his team. Our realtor couldn't have been more correct! What took the other company literally 6 weeks took Troy & his team less than six days. Great people, wonderful service. Thank you so much!
Julius
Port Townsend
WA
Date:
5/29/2026
5
5555555
They are an amazing team. Always willing to answer questions and give support
Samantha
Vail
AZ
Date:
5/29/2026
5
5555555
Kathy remains knowlegable, patient, professional, and is a joy to work with.
LaShan
Missouri City
TX
Date:
5/29/2026
5
5555555
Your team has been very responsive, supportive and detailed in your communcation throughout this process. You made a stressful process much easier and we felt like we were in good hands.
Caroline
Chicago
IL
Date:
5/29/2026
5
5555555
Working with Mary made the home buying process far smoother and less stressful than we expected. As a first time home buyer, I was extremely nervous. From the very beginning, Mary was responsive, knowledgeable, and always willing to answer my questions quickly and clearly. She kept me informed throughout every step, helped me secure a good rate, and made sure everything stayed on track for a smooth closing. Her professionalism and genuine care gave me the highest level of confidence during such an important purchase. I am incredibly grateful for Mary’s support and would highly recommend her to anyone buying a home.
Joshua
Atlanta
GA
Date:
5/29/2026
5
5555555
The friendliness and professionalism of the staff.
Mary
Arlington
TX
Date:
5/29/2026
5
5555555
The team at Rome was fantastic to work with. They moved quickly when we went from initially just seeking pre-approval to deciding to put in an offer within a matter of days afte first reaching out. The team even worked with us to expedite the closing date not once, but twice! I feel like we asked for a lot, but Lacy, Tom, and the rest of the team made it all happen. The communication was top notch, which made the process of buying a home much less stressful.
Derrick
Overland Park
KS
Date:
5/29/2026
5
5555555
Very informative at each step and next steps required to move forward.
Jason
Sonora
CA
Date:
5/28/2026
5
5555555
App was very user friendly, great communication, quick and easy process
Molly
Manhattan
KS
Date:
5/28/2026
5
5555555
Colin was incredibly helpful and informative.
Shamus
Lillington
NC
Date:
5/28/2026
5
5555555
I highly recommend Chris Dueffert at FairwayHomeMortgage! From the start, they were incredibly communicative and walked me through every step of the mortgage process. They answered all of my questions quickly and we closed right on schedule. I couldn't have asked for a smoother experience."
Beth
North St Paul
MN
Date:
5/28/2026
5
5555555
And professionally, I thanked them very much rob
Robert
Swansboro
NC
Date:
5/28/2026
5
5555555
Bill and his team were always sure to keep on touch with us. This was our first time buying a home, and although it was nerve wrecking, the Mynatt Group made it a lot easier. They were always there if we had any questions, and it meant the world to us!
Brea
Elwood
IN
Date:
5/28/2026
5
5555555
Working with Jeanean was truly an AMAZING experience from start to finish. As a first-time homebuyer, I had so many questions, concerns, and moments where I felt overwhelmed, but she and her entire team made the process feel manageable, smooth, and encouraging every step of the way. She was extremely knowledgeable, patient, responsive, and supportive throughout the entire journey. No matter how many questions I had, she always took the time to thoroughly explain everything in a way that made me feel informed and confident in my decisions. I never felt like “just another client” I genuinely felt cared for and supported. What stood out most was her communication and dedication. She stayed on top of everything, kept me updated consistently, and worked hard behind the scenes to help make my dream of homeownership a reality. Her team was organized, professional, and efficient, and together they created such a positive experience during what can often be a stressful process. I truly could not have asked for a better mortgage loan officer or support team. Because of their guidance, encouragement, and hard work, I was able to successfully close on my first home literally the day after sitting for my board exams! That level of support and commitment meant the world to me. I would HIGHLY recommend her and her team to anyone looking to purchase a home, especially first-time homebuyers who need someone trustworthy, responsive, and genuinely invested in their success. Thank you for helping make this milestone possible!
Mahalia
Baltimore
MD
Date:
5/28/2026
5
5555555
Honestly, the whole team made it easy. You kept me informed at every step, answered my questions quickly, and never left me guessing about what came next. For a jumbo loan with a gift of equity, that could have been complicated, but you handled it smoothly and got us to closing without any stress. Thank you for taking such good care of us.
Troy
Brenham
TX
Date:
5/28/2026
5
5555555
The team did their best to make it happen
Lucy
Sharpsburg
GA
Date:
5/28/2026
5
5555555
Not sure, nothing wrong or exceptional.
Anna
Salt Lake City
UT
Date:
5/28/2026
5
5555555
was always so kind and helpful. We appreciated everything she did for us!
Baron
Lawton
OK
Date:
5/28/2026
5
5555555
orking with Mike and Team was honestly one of the best experiences I’ve ever had. From start to finish, everything went so smoothly, and he was there every step of the way making sure I understood everything and felt comfortable. He treated me like family, not just another client, and that meant so much during such an important process. He was always available to answer questions, kept everything moving quickly, and made what could have been stressful feel easy. I’m beyond grateful for all of his hard work, dedication, and support. I truly couldn’t have asked for a better mortgage broker and would recommend him to anyone without hesitation!
Heather
Lake Worth
FL
Date:
5/28/2026
5
5555555
Chance Lemoine is the best in the business!
Jacob
Port Neches
TX
Date:
5/28/2026
5
5555555
Kelli is awesome and great at what she does the process was super smooth and easier than We thought and I'm sure it was because of her!!
Jeremy
Montgomery
AL
Date:
5/28/2026
5
5555555
Joe was absolutely wonderful to work with throughout our home buying process. He was very communicative, quick to respond, reassuring during stressful moments, and truly made things happen for us. He kept everything moving smoothly and always made us feel informed and supported every step of the way. We’re so grateful for all of his hard work in helping us buy our home and would highly recommend him to anyone looking for a reliable and dedicated loan officer.
Britton
Maplewood
Minnesota
Date:
5/28/2026
5
5555555
Pat Jones was extremely professional throughout the entire process. He supported us from start to finish—providing quotes promptly and answering all of our questions, even after hours. My family and I truly appreciate how he guided us through our first home-buying experience and made it a smooth and positive one.
Kameron
Spring Hill
KS
Date:
5/28/2026
5
5555555
Josh is always great to work with. He always gets the job done in a timely manner.
Austin
Flagstaff
AZ
Date:
5/28/2026
5
5555555
Nick and his team are clear and concise. They answer any questions promptly and are very efficient.
Dustin
Round Rock
TX
Date:
5/28/2026
5
5555555
Troy was incredibly responsive throughout our process, which was so helpful during a cross-state move and when the housing market is unpredictable. The online portal made it so easy to submit and view documents, and see where we were at throughout the process. More lenders should use this portal! Anytime we had a question, Troy was there to help provide guidance. Even after the completion, we feel like we can count on Troy & team to be there to help answer questions as things come up over the next few years which is something we can't say about our previous loan officer.
Nicole
Sioux Falls
SD
Date:
5/28/2026
5
5555555
The companies professionalism, industry and process knowledge is far superior than my experiences with previous lenders.
Gerwyn
Accokeek
MD
Date:
5/28/2026
5
5555555
Tiffany was so helpful and knowledgeable. She always answers my millions of questions with no hesitation
Breanna
Russellville
AR
Date:
5/28/2026
5
5555555
James and his team got me a loan when I thought I couldn't get one and did it with expediency and professionally.
Ikaehota
Katy
TX
Date:
5/28/2026
5
5555555
Santiago and his team made it super easy and they were very nice and did things as fast as possible they were great overall!
Jaciel
Willcox
AZ
Date:
5/28/2026
5
5555555
Peter was great answered all of our questions and mobed things along
Corryn
West Tisbury
MA
Date:
5/28/2026
5
5555555
Lee and team were excellent at every step in the process. We had an urgent need to act quickly to secure a mortgage to purchase our dream retirement home and Lee plus team made it happen in record time. Always quick to respond and with insightful information, Lee is a champion in my mind!
Benjamin
Loganville
GA
Date:
5/28/2026
5
5555555
Helping with all the proper documents needed to complete the loan. The returning your calls promptly or he would text saying he would get back to you at a certain time and is very professional.
Simon
Thatcher
AZ
Date:
5/28/2026
5
5555555
Charlene was extremely helpful throughout the purchase of our first home! She was prompt, walked us through every question we had, and was so quick to help us lock in on a great rate proactively. We are so thankful for the advice & expertise! Charlene made this process as seamless as it could be! Thank you so much and we are so excited about our new home!!
Virginia
Culpeper
VA
Date:
5/28/2026
5
5555555
Chris, Dana, and team were extremly friendly. They were always very quick to respond to any questions and were communicaring constantly throughout each step of the process
Nickolas
Martinsburg
PA
Date:
5/28/2026
5
5555555
Everything was very smooth, efficient, positive, and clear. This made for a pleasant process through a naturally stressful life event, and that helps on many levels. I truly appreciate everyone's profesionalism, kindness, and expertise!
Jeffrey
Millerstown
PA
Date:
5/28/2026
5
5555555
Good Communications.
John
Springville
UT
Date:
5/28/2026
5
5555555
Meredith is the absolute BEST!!!!
Meaghann
Blum
TX
Date:
5/28/2026
5
5555555
Jake was professional and respectful of my timelines and requests. All communication was returned promptly, and the process was explained in a manner that was easy to understand.
Daniel
Temple
TX
Date:
5/28/2026
5
5555555
Korey is awesome. She made sure we knew everything that was going on throughout the process and made sure we understood the loan and process before we signed anything. Korey is very caresmatic and helpful through the process. Thank you korey for all of your help.
Stanley
Cincinnati
OH
Date:
5/28/2026
4
4444444
Answered all my questions
Gregory
Kansas City
MO
Date:
5/28/2026
5
5555555
Quick and informational responses to any questions that came up.
Jason
Wauwatosa
WI
Date:
5/28/2026
5
5555555
Very easy to work with and kept me in the loop with every step. Answered all of my questions in a timely manner. Has a great team around him
Nicholas
Burlington Junction
MO
Date:
5/28/2026
5
5555555
My lending officer and her team are remarkable. They have helped make this journey smooth and reassuring from start to finish. Their communication, transparency, and effectiveness are truly what they bring to the table, taking away so much of the stress throughout the process. With my experience, it would be an honor to recommend this team to anyone looking for a knowledgeable and supportive lending group. Thank you, Melissa and Fairway Home Team, for everything you’ve done!
Mary
Aurora
CO
Date:
5/28/2026
5
5555555
Dana and her team worked diligently on our behalf. They were consistant in their contact with us with information and updates througout the entire process. They made everything as easy as they could and helped to reduce the stress of buying our home.
Jeff
Tumbling Shls
AR
Date:
5/28/2026
5
5555555
Everything was so wasy and simple to follow along with. The App kept me updated and informed. Smoothest to close we have ever had!
Tryge
Dothan
AL
Date:
5/28/2026
5
5555555
My wife was very happy with the communication.
Robert
Plano
TX
Date:
5/28/2026
5
5555555
Friendly and work hard 💪
Horacio
Grand Island
NE
Date:
5/28/2026
5
5555555
Full process was easy to understand and all the support with the downpayment. That's something you don't get from other companies
Alfonso
Saint Joseph
MO
Date:
5/28/2026
5
5555555
Pam kept us informed thru the entire process & provided helpful suggestions & support.
Ileana
Calera
AL
Date:
5/28/2026
5
5555555
Kim and the team were responsive and provided helpful explanations throughout the process. This was especially important for me as it was my first home purchase!
Christina
Roswell
GA
Date:
5/28/2026
5
5555555
Josh was always available to answer questions and guide us along the way. He and his team were incredibly personable and helped us out immensely as it was our first time purchasing a home. Would certainly recommend!
Andrew
Austin
TX
Date:
5/28/2026
5
5555555
Professionalism, expertise, transparency, communication, competetive fees/rates
Adam
West Palm Beach
FL
Date:
5/28/2026
5
5555555
the whole experience
William
Ellaville
GA
Date:
5/28/2026
5
5555555
Jeff made everything easy, even our realtor mentioned how amzing to work with Jeff
Chase
La Crosse
WI
Date:
5/28/2026
5
5555555
Korey and her team were very easy to work with. They communicated every step and it was easy to understand everything.
Amanda
Hebron
KY
Date:
5/28/2026
5
5555555
Communication was great through the whole process and all questions were answered in a timely manner.
Travis
Kansas City
MO
Date:
5/28/2026
5
5555555
Clear communication and I felt like no matter what came up, Allison was very knowledgeable and could speak to the issue or find somebody who could. She had my back.
Catherine
Henrico
VA
Date:
5/28/2026
5
5555555
We had a great experience! Being a first time homeowner getting to work with Tyler was athe the best decision we made in this process. Tyler was ensured that thoughout the process we understood everything, Tyler was able to answer all of our questions.
Miguel
Jacksonville
NC
Date:
5/28/2026
5
5555555
Great communication And availability. zero complaints from Kelly or I
Joseph
Enterprise
OR
Date:
5/28/2026
5
5555555
Alex was WONDERFUL! Her communication and attention to detail were amazing and she is the nicest/sweetest human I've dealt with!
Patricia
Bonne Terre
MO
Date:
5/28/2026
5
5555555
Professional, immediately available, takes initiative to make sure everything is moving along smoothly. Updates constantly where we were at with the process.
Yulissa
Ho Ho Kus
NJ
Date:
5/28/2026
5
5555555
Quick communication, sympathetic, and hard working. Made it an easy process as our first time buying a home.
Landon
Madison
NC
Date:
5/28/2026
5
5555555
Very easy to work with and was very responsive!
Anna
Olathe
KS
Date:
5/28/2026
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
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