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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Highly effective communication. They made us feel totally comfortable asking questions .
Suzanne
Jefferson
ME
Date:
6/7/2026
5
5555555
Throughness.
Eric
Arlington Heights
IL
Date:
6/7/2026
5
5555555
Handsome, and does the job very well and fast.
Michael
Amityville
NY
Date:
6/7/2026
5
5555555
Ryan is a true professional and the Gold standard for lending. We have used Ryan in the past and as a Real Estate Professional, I refer him to my clients constantly. He's the BEST!!! Super responsive, knowledgeable, and a problem solver.
Alexandra
Leawood
KS
Date:
6/7/2026
5
5555555
Very responsive, extremely helpful, very knowledgeable about navigating through the process with my specific situation and providing options for me.
Christopher
Springtown
TX
Date:
6/7/2026
5
5555555
Linda and her team helped guide us through the mortgage process from the beginning stages of pre-approval to the end of closing. We received resources and one to one guidance through each step and never felt lost along the way. It was a great experience working with Linda and everyone in her team.
Kunga
Fitchburg
WI
Date:
6/7/2026
5
5555555
Sarah Pelletter was amazing from start to finish. We've purchased several homes and Sarah, hands down, is better than all other loan officers we've worked with. She is friendly, responsive, and informative along the way. Thank you, Sarah!
Michelle
Sun Prairie
WI
Date:
6/7/2026
5
5555555
Stephanie did an amazing job helping us find our new home. There was a hiccup with pfha that delayed our closing but she kept us updated theoughout everything. thank you Stephanie for all of your help!
Deanna
York
PA
Date:
6/7/2026
5
5555555
Kristin is a knowledgable and trustworth resource all throughout the home mortgage process. She makes herself available for any an all questions to help through a complex and daunting process, making the whole experience much more managable and less stressful.
Adam
Beatrice
NE
Date:
6/7/2026
5
5555555
Jake was helpful with all of our questions and support that was needed during the purchase of our home and during the refinancing process. He made it less stressful for us and we always felt like we were making the right decision because of his knowledge and guidance.
Jessica
Temple
TX
Date:
6/7/2026
5
5555555
Your communication was always clear and timely.
Mia C
Hoover
AL
Date:
6/7/2026
5
5555555
Smooth and clean
Helen G
Lambertville
NJ
Date:
6/7/2026
5
5555555
Step by step explanation of what to expect
Albert
Ruther Glen
VA
Date:
6/7/2026
5
5555555
The whole process was smooth and easy Diego is very professional and always kept us updated through the process.
Rene
La Feria
TX
Date:
6/7/2026
5
5555555
The team was thorough and communicative during the entire process. Questions and concerns were addressed within hours and allowed me the bandwidth to focus on my move and work duties.
Sanderson
Great Falls
MT
Date:
6/7/2026
5
5555555
Gail and her team are amazing!
Laura
Woodville
TX
Date:
6/7/2026
5
5555555
Straightforward process, very helpful information at all times, and could tell Ricky and Claudia are very experienced in this field.
Adam
Tucson
AZ
Date:
6/7/2026
5
5555555
the communication was great. It made the whole process much easier. The recommendations were also great. We appreciate all the help.
Michael
Delray Beach
FL
Date:
6/7/2026
5
5555555
The knowledge that Lynn Pritchard has, and how patient and understanding she was with my boyfriend and I. She walked us through every step, and her communication was great!
Alexis
Sunset Beach
NC
Date:
6/7/2026
5
5555555
Communication and organization
Shawn
Brownsville
TN
Date:
6/7/2026
5
5555555
Always crystal clear with expectations, timing, and process steps the entire team is on top of taking care of us!
Joshua
Collinsville
CT
Date:
6/7/2026
5
5555555
Angie was great! Answered all my questions in a timely manner
Kimberly
Waldron
IN
Date:
6/7/2026
5
5555555
Quick to respond to questions . Explained the process thoroughly.
Natalie
Raleigh
NC
Date:
6/7/2026
5
5555555
Clear communication, follow up/check ins, responsivness.
Amanda
Fort Washington
MD
Date:
6/7/2026
5
5555555
Mike was very professional, accessible, friendly. I appreciate all that he did to help me achieve my financial goals! Would highly recommend him! Thank you, Mike!
Elizabeth
Franklin
WI
Date:
6/7/2026
5
5555555
We very much appreciated the explanations you provided on different options and your ability to find solutions. You were incredibly responsive and the electronic platform was easy to use. We were able to close so quickly because of you.
Eleuthere
Washington
DC
Date:
6/7/2026
5
5555555
Communication and follow up was fantastic!
Jill
Salem
OR
Date:
6/7/2026
5
5555555
The whole teams communication was amazing, Dana was absolutely the sweetest to talk to.
Amanda
Jonesboro
AR
Date:
6/7/2026
4
4444444
Cindi was easy to reach when we had questions, was willing to talk in the evenings and on weekends, was willing to negotiate to get closer to the package that our bank was able to provide, and called seller's agents to pitch our finances when we made offers.
Hannah
Seattle
WA
Date:
6/7/2026
5
5555555
Madeline was very patient and explain every details to us very clearly. She provided multiple options several times for us to be confortable with out decision.
Christian
Bellevue
WA
Date:
6/7/2026
5
5555555
Efficiency, friendliness, receptive
Kathleen
Glendale
AZ
Date:
6/7/2026
5
5555555
Samantha was fantastic to work with throughout the mortgage process. After the challenges I went through with NVR Mortgage, this experience was a breath of fresh air. She was professional, responsive, knowledgeable, and kept me informed every step of the way. She made what could have been a stressful process feel smooth and manageable. I highly recommend Samantha to anyone looking for a mortgage professional who truly cares about her clients.
Fernando
Greenville
SC
Date:
6/7/2026
5
5555555
Working hand in hand to achieve my goals
Ethel
Belle Plaine
MN
Date:
6/7/2026
5
5555555
Matt was very peronable and easy to work with . He explained everything that made it easy to understand he kept us updated all throughout the process and made everything easy on us! Matt gave us the best house buying experience we have had This far 10/10
Joseph
Hollis
NH
Date:
6/7/2026
5
5555555
Roz went the extra mile to get my reverse mortgage done. It's been a game changer.
Roger
Meridian
Idaho
Date:
6/7/2026
5
5555555
John, was very quick and straightforward when replying to my questions
Leonardo
Newington
CT
Date:
6/7/2026
5
5555555
Very informative, responsive and strait forward - terrific experience all around!
James
Rockville
MD
Date:
6/7/2026
5
5555555
Adeline Perkins and Miranda Butler are two of the most incredible human beings that I've ever been blessed with associating with. I've now had two loans with them and before this, I couldn't have imagined that the home loan process could be so pain free We love you guys!!! A+++++
Martin
Lawrenceburg
TN
Date:
6/7/2026
5
5555555
Communicative, easy,quick, responsive
Laurie S
Hoquiam
WA
Date:
6/7/2026
5
5555555
It has been such a pleasure working with Laura throughout this transaction. She communicates on everything and even sends video updates! She's super fast and very easy to get along with.
Ashley
Rockwall
TX
Date:
6/7/2026
5
5555555
Jess, Brad, and Jim are the best!
Cody
Kenosha
WI
Date:
6/7/2026
5
5555555
Very prompt and easy to communicate with!
Eric
Sudbury
MA
Date:
6/7/2026
5
5555555
I enjoyed working with Matt and his team they were very thorough and detailed with every step of the process. If I know of someone looking for a lender, I will recommend Matt!
Cathy
Overland Park
KS
Date:
6/7/2026
5
5555555
Kim was great, OK to the process which was invasive to private matters concerning financials.
Gracia
Keystone Heights
FL
Date:
6/7/2026
5
5555555
The overall experience was exceptional. The team was outstanding, ensuring a seamless and enjoyable experience for me and my family. They consistently provided prompt and helpful responses to any inquiries I had.
Ruben
Cherry Valley
IL
Date:
6/7/2026
5
5555555
Very smooth process, great communication between everyone, overall a great experience!
Grace
Rockmart
GA
Date:
6/7/2026
5
5555555
David was excellent at communication and providing us with all of our options. He was great at working with us and answering all of our constant questions clearly and promptly!
Elizabeth
Fort Worth
TX
Date:
6/7/2026
5
5555555
Attention to detail, and overall availability! When I called he was there to answer any questions or concerns I had with courtesy and professionalism!
Joel
Woodstock
CT
Date:
6/7/2026
5
5555555
Nick was very patient and explained all my options thoroughly. He communicated frequently and kept me up to date with the many details of this transaction.
Kurt
Cumming
GA
Date:
6/7/2026
5
5555555
Attention to detail, very fast and accurate answers. The process was very smooth and your assistance Jasmine was amazing as well.
Genesis
Del Rio
TX
Date:
6/7/2026
5
5555555
Very helpful.
Kelsey
Fort Atkinson
WI
Date:
6/7/2026
5
5555555
Fast, good communication!
Ashley
Charlotte
NC
Date:
6/7/2026
5
5555555
Communication was great and Rob was always willing to walk us through all of our options no matter how many times we asked.
Jason
Glen Allen
VA
Date:
6/7/2026
5
5555555
Everything! Great communication and help when needed. Never felt like a burden when I had a million questions.
Brittney
Middleton
ID
Date:
6/7/2026
5
5555555
Answered a lot of questions
Alexis
New Lenox
IL
Date:
6/7/2026
5
5555555
The easy process with your expertise service, the communication ( which was out of this world) and the ptofessionalism of everybody I encountered. Thank you all!
Billy
Reno
TX
Date:
6/7/2026
5
5555555
Outstanding customer service .
James
Palm Harbor
FL
Date:
6/7/2026
5
5555555
Always answer my calls and easy to work with
Tom Lee
Hastings
MN
Date:
6/7/2026
4
4444444
Contiously working hard to get everything sorted land answering any question's I had.
Autumn
Jewett
TX
Date:
6/7/2026
5
5555555
Bob was extremely helpful with getting our loan for our home in Fort Atkinson 🙌 He answered any and all questions we had about the process (since we weren't using a realtor or lawyer) very quickly.
Timothy
Fort Atkinson
WI
Date:
6/7/2026
5
5555555
Amanda is very responsive and knowledgeable. She explained all options we had to make our mortgage fit into our budget.
Sam
Springboro
OH
Date:
6/7/2026
5
5555555
Communication was top notch. Bryan answered all of our questions that we were unsure about and made the whole process easy!
Austin
Grove City
OH
Date:
6/7/2026
5
5555555
You made the process simple, friendly, and just offered great service.
Patrick
Grayslake
IL
Date:
6/7/2026
5
5555555
The Markman team communicated extremely well through the entire process. They were very informative through the process and moved quick. I was very impressed especially with how they delivered on their promise to close on time though there was a short window and some hurdles that got in the way. Highly recommended!
Jonathon
Lone Jack
MO
Date:
6/7/2026
5
5555555
H❤️IIHIII'm
Benny
Pell City
AL
Date:
6/7/2026
5
5555555
Toni was excellent to work with. As first time homebuyers, she was patient and kind, and always willing to explain everything we needed to know or that she needed from us. She was always accessible and available, which we also truly appreciated, so we never felt alone in this journey.
Julie
Elkton
MD
Date:
6/7/2026
5
5555555
commnication
George
Cambridge
MA
Date:
6/7/2026
5
5555555
Clear communication, not a ton of difference asks at different times, Brandi knew what we needed to do and executed the most direct path there
Matthew
Stafford
VA
Date:
6/7/2026
5
5555555
Absolutely no pressure and when we had a question Shane was available and able answer in a manner we could all understand.
Luis
Phoenix
AZ
Date:
6/7/2026
5
5555555
Professional and personable Did everything to make the process as easy as possible Prompt response to all questions and Issues
Alec
Taylors
SC
Date:
6/7/2026
5
5555555
intelligent, and professionally
Vladimir
North Port
FL
Date:
6/7/2026
5
5555555
I thought the team was ready to work with fast and answered our questions quickly.
Louis
Murfreesboro
TN
Date:
6/7/2026
5
5555555
Fast and effective communication, clear instructions on what was needed from me to complete the homebuying process. Got information on every step of the way. Prompt responses to any questions I had.
Evan
Lake Dallas
TX
Date:
6/7/2026
5
5555555
Very informative & checked in often to see if I had any questions or concerned & kept me updated with the process.
Kevin
Ashville
AL
Date:
6/7/2026
5
5555555
the attention given to us, making the whole process smooth.
Temple
Waco
TX
Date:
6/7/2026
5
5555555
is responsive and personable, clear and concise
Brian
Old Orchard Beach
ME
Date:
6/7/2026
5
5555555
Caleb is a loan warroior!!! When the job looked difficult, he got to work! Amazing persistence and a great work ethic! Caleb gets the job done, no matter how difficult. Great honest straight forward manner. I would recommend him with absolutely no reservations.
Walter
Vashon
WA
Date:
6/7/2026
5
5555555
Constantly checking in with me on the next steps and deliverables
Evgeniya
Houston
TX
Date:
6/7/2026
5
5555555
Good communication
Thomas
Shorewood
MN
Date:
6/7/2026
5
5555555
Communication
Clay
Benbrook
TX
Date:
6/7/2026
5
5555555
The staff and agent were so friendly and helpful in getting the documents and application submitted quickly and efficiently.
Eufrosina
Sun Lakes
AZ
Date:
6/6/2026
5
5555555
Tyrell and her team are very attentive and very helpful! They are very understanding and quick with responses. They go above and beyond to make sure everything is perfect!
McKayla
Prineville
OR
Date:
6/6/2026
5
5555555
This is the third time we have worked with Diane and her team. Things come together quickly, we get promot responses to questions, and they help guide us through pretty easily.
Laura
Mc Louth
KS
Date:
6/6/2026
5
5555555
The simplicity was amazing! The only thing I can say as a negative was the emails at the end of day... we felt if they were sent in the morning so people can have the day to return the paperwork or what ever was needed!!
Joan
Ingleside
IL
Date:
6/6/2026
5
5555555
Zach and his team were helpfut responsive and worked all hours to bring this transaction to a conclusion. Christy and Zach worked seamless to make this as smooth as possible. Each interaction was better than the last one
James
Centerton
AR
Date:
6/6/2026
5
5555555
Communication was on point.
Terry
Fruita
CO
Date:
6/6/2026
5
5555555
Very personable. Her schedule was availavle for me at all times. Questions I'd ask and immediate responses.
Kathleen
Cheyenne
WY
Date:
6/6/2026
5
5555555
Very thourough, walked us through every step of the way!
James
Los Angeles
CA
Date:
6/6/2026
5
5555555
Very easy to communicate with and helped us close quickly
Samer
Burke
VA
Date:
6/6/2026
5
5555555
I had an outstanding experience working with Mario Cantella. He was knowledgeable, patient, and always available to answer my questions. His easy going and friendly personality made the experience much more enjoyable. I would highly recommend Mario for anyone looking for a home loan.
Richard
Naperville
IL
Date:
6/6/2026
5
5555555
Justin was available to respond all my questions and had the patience to explain every step of the way to get our home! Thank you for being so easy to work with!
Ninozka
Minneapolis
MN
Date:
6/6/2026
5
5555555
Willingness of Brian S. to do everything possible to help make this process easier for us. He is excellent!
Lisa
Byesville
OH
Date:
6/6/2026
5
5555555
You guys were on top of everything that came up, was easy to talk to, and was amazed how fast you and Racheal Headley got us in our forever home! We thank you guys so much 💖
Heather
Linton
IN
Date:
6/6/2026
5
5555555
Justin and his team were amazing all around they went above and beyond to help us get a house I will recommend them to friends and family
Logon
Linton
IN
Date:
6/6/2026
5
5555555
Communication was great and helping us along with any questions we had.
Denzel
Farmington
MN
Date:
6/6/2026
5
5555555
Mr Calder explained everything I did not understand. He took his time to explain and tell me why he is asking for any document he asks for. It was my first time, and it went smoothly
Mickerline
Upper Marlboro
MD
Date:
6/6/2026
5
5555555
Being my first home purchase everything went super smooth and all my questions were answered fairly quick an they helped me understand the topics on what I was asking about.
Andrew
Menomonie
WI
Date:
6/6/2026
5
5555555
Jenn and Coley were so quick to respond to any questions or concerns I had for the whole loan process.
Mary
Pittsburgh
PA
Date:
6/6/2026
5
5555555
Justin is a pro and was heavily invested in our success
Steven
Columbus
OH
Date:
6/6/2026
5
5555555
Carlie was fantastic to work with! She is timely, attentive, and communicative throughout the closing process. Would recommend her 10/10!
Austin
Gainesville
FL
Date:
6/6/2026
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