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*Pre-approval is based on a preliminary review of credit information provided to Fairway Independent Mortgage Corporation, which has not been reviewed by underwriting. If you have submitted verifying documentation, you have done so voluntarily. Final loan approval is subject to a full underwriting review of support documentation including, but not limited to, applicants’ creditworthiness, assets, income information, and a satisfactory appraisal.
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Fairway Cares is the charitable arm of Fairway Home Mortgage. For over 20 years, Fairway's nationwide network of employees has demonstrated a deep care for the communities and people they serve.

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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Serving borrowers is our number one priority
Real Homebuyer experiences from recently closed loans
5
5555555
amazing education & assistance for my very first home purchase. Mike was going above and beyond every step of the way to help me purchase my first home. I coudld not be more thankful!
Christopher Vaughn
Wake Forest
NC
Date:
3/30/2026
5
5555555
The personal interest in making sure that my loan went through!!!
Thomas
Foley
AL
Date:
3/30/2026
5
5555555
Patience and dealing with the first time home buyer and answering all questions
Christopher Kenneth
Oxford
GA
Date:
3/30/2026
5
5555555
I have closed three loans with Jordan and always recommend him to friends looking to buy a home. He is very responsive and does a great job at answering any questions I come up with and making me feel comfortable throughout the loan process.
Andrew
Indianapolis
IN
Date:
3/30/2026
5
5555555
Trey and his team were outstanding to work with throughout our home-buying process. They kept everything moving and made the loan process far less stressful than we expected. We’d definitely recommend Trey to anyone looking for a smooth and straightforward lending experience.
John
Date:
3/30/2026
5
5555555
You made the whole experience very easy
Robert D
Saint Joseph
MO
Date:
3/30/2026
5
5555555
Will & His team made this such an smooth & easy process! They went above and beyond to help us . I would highly recommend.
Scott
Goodview
VA
Date:
3/30/2026
5
5555555
Quick, easy, painless first mortgage application.
Eric
Reno
NV
Date:
3/30/2026
5
5555555
Thanks to Matt's professionalism and dedication, our loan process went seamlessly. We truly appreciate his hard work and would highly recommend him to anyone looking for a reliable and supportive loan officer.
Kimberly L
Yadkinville
NC
Date:
3/30/2026
5
5555555
Everything was easy!
Robert Harold
Alexander City
AL
Date:
3/30/2026
5
5555555
The entire team was very communicative and efficient in the entire process. It made our first homebuying experience incredibly painless and eas. My wife and I are very grateful for Justin and the Fairway team!
David
Hartville
OH
Date:
3/30/2026
5
5555555
You explained everything in detail. You were always available for questions and kept us in the loop during the whole process. I felt very reassured.
Deborah
Bloomington
MN
Date:
3/30/2026
5
5555555
Jill answered all my questions and more in detail.
Maryann
Chicago
IL
Date:
3/30/2026
4
4444444
Everyone was very helpful and prompt to answer any questions I needed answered !
Madelynn
Waukesha
WI
Date:
3/30/2026
4
4444444
The fact that I got my new home, helpful team and we saved a lot of time
Francisco Javier
Rio Rico
AZ
Date:
3/30/2026
5
5555555
Brian has a very high-level knowledge of the market but can explain it to a layperson in a general, understandable way. He not only recommended several different options, but used our financial circumstances as a guide to push us toward the best option for us because he truly cared to help us save money and pay off our new house faster. Whenever we had questions, Brian was available by text or call, even on weekends and evenings. Personally, Brian is a great person to talk to and he would even spend time asking us how we were doing generally; it was not always about a mortgage or a refinance. We would highly recommend working with Brian and will continue to do so in the future.
Sydney Lauren
Centralia
MO
Date:
3/30/2026
5
5555555
Very pleasant to work with. Direct and to the point. Did not waste my time with unnecessary fluff and go the job done.
Jennifer C
Riverside
CA
Date:
3/30/2026
5
5555555
Communication and transparency
Bravie L
Belton
TX
Date:
3/30/2026
5
5555555
Great to work with!
Mitchell
Crooks
SD
Date:
3/30/2026
5
5555555
Amanda was incredibly helpful explaining the overall processes that we went through and made everything easy to understand for my fiancée and I.
Andrew
Miamisburg
OH
Date:
3/30/2026
5
5555555
Very informative and always willing to answer questions. Made us feel important and not just another body. Went above and beyond!
Nancy Salazar
Cameron
TX
Date:
3/30/2026
5
5555555
Wonderful staff and experience.
Tasker E
Westfield
IN
Date:
3/30/2026
5
5555555
Mark and his team has been a great loan advisor throughout our recent home buying transaction. He prepared us for a solid pre-approval guarantee which helped in making a stronger offer and closing the deal quickly, especially in the current competitive market. Mark is always available for questions and advice and is very patience in walking us through the process. He provided good advice with the lock rate guarantee and had our interest ensuring best rate and conditions for our situation. I can't recommend Mark and his team enough to express our gratitudes. Many many thanks Mark Bragaw and Fairway Home team! The Gogers
Wiwin
Arlington
VA
Date:
3/30/2026
5
5555555
Explained everything clearly didnt feel pressure was there whatever time or day we needed
Leander Marshall
West Wareham
MA
Date:
3/30/2026
5
5555555
Josh made everything easy to understand and helped provide a stress-free experience for securing my home loan.
Joshua
Plaistow
NH
Date:
3/30/2026
5
5555555
response time
Karen L
Lake Ozark
MO
Date:
3/30/2026
5
5555555
Cole and his team are no-nonsense but very friendly. They are incredibly efficient and prepared. This was the fastest, smoothest refinance we have ever had and we're highly impressed.
Tyler
Grand Junction
CO
Date:
3/30/2026
5
5555555
Positive interactions and smooth transaction. Good communication.
Damian K
Hoffman Estates
IL
Date:
3/30/2026
5
5555555
Shannon helped with every question we had.
Barbara J
Temple
TX
Date:
3/30/2026
5
5555555
Frequent correspondence and transparency throughout the process
Mekali
Prineville
OR
Date:
3/30/2026
5
5555555
Nice easy process, everyone was very knowledgeable and efficient. :) My realtor loves you too!!
Joel
Yuma
AZ
Date:
3/30/2026
4
4444444
The service that was provided and been great
Robert
Green Forest
AR
Date:
3/30/2026
5
5555555
you made the proces fast, simple and easy and you were able to answer all of my questions
Sharon
Mocksville
NC
Date:
3/30/2026
5
5555555
The communication was prompt, easy to follow and there was a genuine feeling of enthusiasm to take care of my needs.
Tara
Plano
TX
Date:
3/30/2026
5
5555555
The level of detail, patienc, and outstanding support
Gustav
Arlington
VA
Date:
3/30/2026
5
5555555
Evan has been amazing, super helpful and worked to be available pretty much at all times for any of our many questions. He was so kind and was able to get us to our goal on our terms. Definitely recommend to anyone on need of some financial assistance
Mathew
Chatsworth
GA
Date:
3/30/2026
5
5555555
Erin made the entire process smooth, positive, and genuinely helpful from start to finish. Highly recommend!
David C
Calhoun
GA
Date:
3/30/2026
5
5555555
Both Tina and Ashley were always there when we had a question. I appreciate the time they took to help us with everything.
Jodi
Coupeville
WA
Date:
3/30/2026
5
5555555
Simple, streamlined communication, competitive rate, quick underwriting. Joanna is not only a lender but a great advisor full of knowledge and resources. she responds daily with proactive solutions. Every step is guided through experience and professionalis.
Jose
Eagle Pass
TX
Date:
3/30/2026
5
5555555
Becky was responsive and knowledgable.
ALISON
Spring
TX
Date:
3/30/2026
5
5555555
David pulled a hail mary for us, we came to him at the last hour to close our home and he did it in record time with record numbers.
Malia
Mapleton
UT
Date:
3/30/2026
5
5555555
Dom himself was great, answered all of my questions very thoroughly and even discussed some things I didn't directly ask about but help to provide a bigger understanding .
Kenneth
Inver Grove Heights
MN
Date:
3/30/2026
5
5555555
Super easy and quick to work with!
Raegen Marie
Shawnee
KS
Date:
3/30/2026
5
5555555
I own a home! To make this happen I knew I could get a hold of my team if I needed to, they explained everything and made themselves available for info and help, reminded me of actions needed to keep things moving forward, found solutions to any barriers, and did not make it any more challenging of a process than it already is by nature.
Brandi
Wheat Ridge
CO
Date:
3/30/2026
5
5555555
Shawn is such an amazing person. I truly appreciate all the incredible efforts she made to make my house dream come true
Alberto Javier
Milton
FL
Date:
3/30/2026
5
5555555
It was a great experience working with Monica and the team! Very professional and gave great advice on different loan solutions .
Elizabeth
Truckee
CA
Date:
3/30/2026
4
4444444
Drew reached out regularly and kept us updated
Nadine Pamela
Worcester
MA
Date:
3/30/2026
5
5555555
Tara was so responsive, and really took the time to inform us about our financial options and situation. She was ready for questions the entire time and worked with our realtor very well.
Sarah June
Longwood
FL
Date:
3/30/2026
5
5555555
Krystal got the job done, which I am sure was stressful and frustrating for her as well as it was for me. The frustrating situations were out of her control and not caused by her at all. She did not give up even when things seemed hopeless, as I mentioned before I will refer her to people in the future.
Uriah
Churubusco
IN
Date:
3/30/2026
5
5555555
Always the best and the team is TOP NOTCH!!!
Chad Allan
Chula Vista
CA
Date:
3/30/2026
5
5555555
Trust was earned
Anthony Albert
Diamond Bar
CA
Date:
3/30/2026
5
5555555
I live in Idaho and was very happy he was able to take my calls even though I'm 3 hrs out. 9 pm your time and you still took my call, great!
Joshua
Lake Mary
FL
Date:
3/30/2026
5
5555555
Communicetion was great! Also, I feel like we were offered great advice when negotiating our offer.
Dillon R
Ridgefield
WA
Date:
3/30/2026
5
5555555
Mai and team were able to make the escrow date in a short period of time. I appreciate it
Azaian
Phoenix
AZ
Date:
3/30/2026
5
5555555
I was hesitant about doing a reverse mortgage, but after working with Sheila, all of my worries were put to rest. She is extremely efficient and will do whatever it takes to get the job done. I couldn't be more pleased with how things worked out. I highly recommend Sheila Landis if you are considering a reverse mortgage.
Stephen
Date:
3/30/2026
5
5555555
Jeremy went above and beyond to make the entire process of buying my first home very smooth and enjoyable!
Jessica
Beebe
AR
Date:
3/30/2026
5
5555555
Well organized, efficient, and friendly iverall experience.
Nicholas R
Lynchburg
VA
Date:
3/30/2026
5
5555555
High level of communication.
Serene A
Falmouth
MA
Date:
3/30/2026
5
5555555
the communication was quick and professional.
Lauren I
College Grove
TN
Date:
3/30/2026
5
5555555
It was all great! Thanks so much for eveythjng! You guys are a blessing!!
Michael Dwayne
Orlando
FL
Date:
3/30/2026
5
5555555
Efficient, highly communicative, easy process, always available to answer my questions! Your team always listens to and understands my goals. Great people, great team!
Amanda
Hibbing
MN
Date:
3/30/2026
5
5555555
Mike is super responsive and takes the time to answer my questions.
Travis W
Madison
WI
Date:
3/30/2026
5
5555555
Good communication and quick process to get a lower rate!
Paul S
Glenview
IL
Date:
3/30/2026
5
5555555
Consistant communication, kept me well informed and answered any questions I had during the process of the refinance. Was a quick but great experienc.
Matthew
Rainier
WA
Date:
3/30/2026
5
5555555
Covered a bit of it in my last response, but you made the process easy to understand while we are juggling everything else + our careers. A big thank you to all involved in helping us buy it our first home!
Tyler Steven
Algonquin
IL
Date:
3/30/2026
5
5555555
I had an outstanding experience throughout my mortgage process, and I truly couldn’t have asked for a better team. From start to finish, everyone was incredibly professional, knowledgeable, and responsive. Their hard work and dedication were evident in how smoothly everything was handled, and they consistently went above and beyond to ensure all my questions were answered and deadlines were met. The team’s efficiency, attention to detail, and commitment to excellent service made what could have been a stressful process feel seamless and manageable. I’m extremely grateful for their support and would highly recommend them to anyone seeking a reliable and hardworking mortgage team.
Andrea Lee
Cromwell
CT
Date:
3/30/2026
5
5555555
Cindy keeps on top of things as plans change and is always prepared with a solution
Ryan C
Parkville
MO
Date:
3/30/2026
5
5555555
Yes i I have a very good experienc.
Filiberto
Valley Center
CA
Date:
3/30/2026
4
4444444
April was always very pleasant.
Arlene Grace
Zebulon
NC
Date:
3/30/2026
5
5555555
This is my second time working with Michelle, and she has consistently been transparent and honest throughout the entire lending process. She is highly responsive and always on top of everything, which made the experience smooth and stress-free. I would definitely recommend Michelle to all of my friends and family.
Carlos A
Whittier
CA
Date:
3/30/2026
5
5555555
Mike made the application process incredibly easy. He communicated quickly and clearly about the information and documents he needed to move my loan forward. The Fairway Portal also made it simple to track tasks and due dates, and uploading documents through the portal was both easy and secure. His team was just as professional and responsive as he was. I’ll definitely be reaching out to Mike for all my future loan needs and highly recommending him to others. He even came to my closing — truly above and beyond. Mike was absolutely committed from start to finish. Thank you so much, Mike, for the expertise you bring to the table and your outstanding customer service!
Amy
Date:
3/30/2026
5
5555555
Very responsive to our needs. Michela was very information and helped us walk through a complicated finacial review.
Mark
Maryville
TN
Date:
3/30/2026
5
5555555
everyone in the team knows what roles they do and made the process smooth and fast
Lester
Hopedale
MA
Date:
3/30/2026
4
4444444
Beata made sure to present me with all of my options. We had virtual meeting, so she could review them all answer my questions. I went with a different option than I originally planned, and I appreciate the help in finding it.
Elizabeth H.
Oak Park
IL
Date:
3/30/2026
5
5555555
made the process super easy
Mason
Groves
TX
Date:
3/30/2026
5
5555555
Great communication
Joslyn
Ashburn
VA
Date:
3/30/2026
5
5555555
how caring and understanding staff were it explained what we didn't understand
Shirley Ann
Rockford
IL
Date:
3/30/2026
5
5555555
Tom was great to work with. The process was transparent and communication was easy and pleasant.
Deanna
Pennington
NJ
Date:
3/30/2026
5
5555555
Matt is an allstar! Using Fairway was easy and drama free.
Shane
Island Lake
IL
Date:
3/30/2026
5
5555555
Hvane and his team were incredible from start to finish. Smooth process. Clear information. Fast closing. 10/10!
Kyle
Fishers
IN
Date:
3/30/2026
5
5555555
Dan was very proactive and easy to get in contact with... listened to what I wanted and guided me through the process. Thanks!
Heidi Mary
Indianapolis
IN
Date:
3/30/2026
5
5555555
The entire process was very quick, smooth, and fairly painless thanks to Ted! He's an excellent communicator and it's obvious he has our best interests in mind. He genuinely cares about his clients and we have full trust in him!
Megan
Enumclaw
WA
Date:
3/30/2026
5
5555555
The fast responsiveness and explanations provided throughout the process.
Michael
Kansas City
MO
Date:
3/30/2026
5
5555555
Personal interaction, thorough knowledge, great explanations of options.
Joshua
Virginia Beach
VA
Date:
3/30/2026
5
5555555
Lori was professional, efficient, and very responsive to all our needs. We would highly recommend her for mortgage services.
Richard Brian
Millsboro
DE
Date:
3/30/2026
5
5555555
Great communication, fast and efficient, make a confusing process easy to understand. Overall really nice and helpful customer service .
Joseph Anthony
Marietta
GA
Date:
3/30/2026
5
5555555
Great communications. Very quick to respond. Great teamwork. Very professional. Great people to work with
Richard Clayton
Bryan
TX
Date:
3/30/2026
5
5555555
Everything
Cheryl D
San Diego
CA
Date:
3/30/2026
5
5555555
Sherry and her team made our 30 day close seem like a breeze! They are kind, prompt, and professional. Sherry kept communication flowing throughout the whole process. There was never a time where we didn't know what was going, and she also took the time to explain the aspects we didn't quite understand. We are so thankful to have Sherry and her team help us with this purchase!
Paul
Brock
TX
Date:
3/30/2026
5
5555555
Dan was very responsive and was always available to help me understand each part of the process.
Maria
Saint Joseph
MN
Date:
3/30/2026
5
5555555
Clear and frequent communication, swift action
Miah
Washington
DC
Date:
3/30/2026
5
5555555
Friendly staff, and very proactive service.Answered all of our concerns.
Jeannette
Cheyenne
WY
Date:
3/30/2026
5
5555555
Having answers to all my questions and always being helpful with everything .
Alexandria
Shelbyville
TN
Date:
3/30/2026
5
5555555
Dana is a Rockstar. She made our dreams become reality
Anthony Paul
Flagstaff
AZ
Date:
3/30/2026
5
5555555
Tonja is the best. She always helps my clients understand the process of getting a home loan and puts them at ease. I have used Tonja for many years and will for many more years to come.
Kathy
Spicewood
TX
Date:
3/30/2026
5
5555555
Frank's concern for our best interest was clear throughout the process. He carefully reviewed multiple options and patiently worked through each one until we reached the right solution for us. We appreciate his hard work and enthusiasm.
Michael L
Woodstock
GA
Date:
3/30/2026
5
5555555
The knowledge and caring of his client.
William P
Columbia
MD
Date:
3/30/2026
5
5555555
Linda is so kind and professional She was easy to work with and is very knowledgeable
Jesselyn
Palm Coast
FL
Date:
3/30/2026
5
5555555
the communication and honesty
Carlos Daniel
Covina
CA
Date:
3/30/2026
5
5555555
Chris was very kind and communicative which helped my cliente feel at ease every step of the way.
Diane
Graham
TX
Date:
3/30/2026
See More Reviews
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