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*Pre-approval is based on a preliminary review of credit information provided to Fairway Independent Mortgage Corporation, which has not been reviewed by underwriting. If you have submitted verifying documentation, you have done so voluntarily. Final loan approval is subject to a full underwriting review of support documentation including, but not limited to, applicants’ creditworthiness, assets, income information, and a satisfactory appraisal.
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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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At Fairway, people are at the heart of what we do.

Through our nonprofit organizations, Fairway Cares and American Warrior Initiative (AWI), we are able to bring comfort, hope and support to  people within the Fairway community and beyond. Each year both non-profit organizations are able to grow and impact more lives through the generous contributions of Fairway employees.

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Fairway Cares is the charitable arm of Fairway Home Mortgage. For over 20 years, Fairway's nationwide network of employees has demonstrated a deep care for the communities and people they serve.

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Serving borrowers is our number one priority
Real Homebuyer experiences from recently closed loans
5
5555555
The communication, the professionalism, the quick closing causing a smooth closing and transition.
Justin
Raymore
MO
Date:
1/29/2026
5
5555555
Rob, once again appreciate your guidance and taking care of us!
Sheila
Leesburg
VA
Date:
1/29/2026
5
5555555
The service was impeccable. With this being my first time going through the process as such, it was made very easy for me to appropriately reflect as needed what had to be brought to the table. Communication was crystal clear and from start to finish everything got completed/checked off relateively quick which made a lot feel seamless.
Nicanor
New Castle
DE
Date:
1/29/2026
5
5555555
The ease of everything and open comminication about what is going on.
Shalene
Spring Valley
CA
Date:
1/29/2026
5
5555555
We appreicated how knowledgeable you were and willing to help work to get us low interest rate. We also appreicated the support/follow up you and your team provided.
Melissa
Fortville
IN
Date:
1/29/2026
5
5555555
The personal touch and the whole team really looked out for us and made sure that every little thing was taken care of, as well as checking in along the way with updates and to see if there was anything we needed during the process.
Cory Alan
Lexington
NC
Date:
1/29/2026
5
5555555
Keith is wonderful! He works with his clients. He was always available and always kept us updated in the process. Any questions or concerns we had, Keith had an answer or if he would get the answer in a timely manner. Keith truly had our best interests at heart and made the process so easy on us. He is the only loan officer we want to work with, that is how wonderful he is.
Angelica S
Burlington
WA
Date:
1/29/2026
5
5555555
It was a very seamless process. Unlike my first home buying experience. Im very happy.
Paul
Phoenix
AZ
Date:
1/29/2026
5
5555555
Your service stood out because you were proactive from start to finish — you didn’t just respond when issues came up, you anticipated questions and needs before they became concerns. As first-time homebuyers, that gave us a lot of confidence and peace of mind. The mobile app and online interface were also excellent, making it easy to track our loan status, upload documents, and understand exactly what was needed to keep everything moving smoothly. We always felt informed, supported, and one step ahead throughout the process.
Antonio Jovan
Jacksonville
FL
Date:
1/29/2026
5
5555555
Every single bit of it from start to finish. Communication was great, helpful on everything to understand the process . I loved the app too! Never in question about the status and next steps. And it didn't matter what time I reached out the promptness was excellent. Being extremely patient with me with every question I had and if you wasn't sure you figured it out or directed me to what or who I needed to reach out to. The process was so simple and definitely made me less stressed.
Davon A
Moneta
VA
Date:
1/29/2026
5
5555555
Great communication and everything went smoothly
Elizabeth R
Columbus
IN
Date:
1/29/2026
5
5555555
Everything very professional and the whole process went very smooth
Brittany
Louisville
KY
Date:
1/29/2026
5
5555555
I really appreacted the time and energy you gave me over the last couple years to find the perfect match!
Tate Langston
Mccall
ID
Date:
1/29/2026
5
5555555
From the first phone call Debbie was very helpful and her team made the whole process very clear and simple for me.
Rodney
Mt Prospect
IL
Date:
1/29/2026
5
5555555
Jake and his team were extremely helpful! They had such a quick response to all of my questions and were so kind. I'm super glad we found them and would recommend them to everyone!
Dari Anne
Olympia
WA
Date:
1/29/2026
5
5555555
Rogers team is quick to respond and solution-oriented. They make the process simple and painless! Thank you!
Paul Christopher
El Cajon
CA
Date:
1/29/2026
5
5555555
Constant communication and updates
Terrence Paul
East Point
GA
Date:
1/29/2026
5
5555555
Excellent communication and attention to the customer .
Javier
Eagle Pass
TX
Date:
1/29/2026
5
5555555
Ben was easy to work with. He always took my calls, listened intently and responded with what I needed. Moreover, he worked to get me the best deal and was able to lock in a good rate, help me get through the paperwork and he got it closed in a very short time. I highly recommend him and would refer him to others.
Mark Joel
Scottsdale
AZ
Date:
1/29/2026
5
5555555
Ease of communication, timely responses, knowlegeable staff, and great attitudes.
Clayton William
Lawrenceville
GA
Date:
1/29/2026
5
5555555
Peter was very down to earth and gave us lots of information and options. He went above and beyond to help us event with questions and support that wasn't in his area but it was his empathy and care that helped us find the right answers.
Christina
Ranch Palos Verdas
CA
Date:
1/29/2026
5
5555555
Fast and consistent communication
Jason
Waterloo
IL
Date:
1/29/2026
5
5555555
Patiences. The process was very stressful and fustrating but the feeling is Great when you hear the words "Your Ready To Close"!
Natalya Denise
Pinson
AL
Date:
1/29/2026
5
5555555
Jo and Brittany were extremely responsive
Erin
Rockland
ME
Date:
1/29/2026
5
5555555
Sam was very communicative and informative and supportive even though im an annoying, anxious neurodivergent person.
Emma Lynn
Columbus
MN
Date:
1/29/2026
5
5555555
I mean every one was very pleasant,professional and helpful at all times times we will definitely recommend using this company there there to help you through your whole process there whole team is awesome sauce. Thanks guys
Kimberly Monique
Richmond Hill
GA
Date:
1/29/2026
5
5555555
He would always answer our phone calls and questions.
Kayla
Red Lion
PA
Date:
1/29/2026
5
5555555
Amy worked super hard to make this happen for us we appreciate everything she did and all her hard
Thomas Edward
Ashley
ND
Date:
1/29/2026
5
5555555
John and his team were very helpful the entire 8 month long process. Everyone I intereacted with were very professional, nice and informative. I had a lot of questions and they were always answered. John and his team also showed a lot of patience. I never felt like I was being rushed off the phone when speaking with him or his team. Fairway also helped me save a lot on closing costs which was great!
Cole M.
Lenexa
KS
Date:
1/29/2026
5
5555555
Communication was superb. Always was quick to respond and took the time to make sure we understood all that our experience entailed.
Madison
Columbia
IL
Date:
1/29/2026
5
5555555
Kevin made the whole process very easy. He took the time to explain things to us and answer all of our questions. We were very nervous going into this but Kevin made everything seem like a breeze even when we ran into a few issues. Definitely loved working with Kevin and will recommend to anyone looking to purchase a home!
Heather Nicole
Alabaster
AL
Date:
1/29/2026
5
5555555
Ted was very informative and had great communication and answered all my questions!
Desarae Destiny
Ellensburg
WA
Date:
1/29/2026
5
5555555
We trust Caleb, he is a very friendly guy, and we were happy to work with someone local
Jonas B
Vashon
WA
Date:
1/29/2026
5
5555555
Justin was very helpful and always kept me updated.
Joyce
Terre Haute
IN
Date:
1/29/2026
5
5555555
Easy and answered all my questions
Thomas
Tucson
AZ
Date:
1/29/2026
5
5555555
Very helpful through a rather complicated mortgage process.
Craig
Ann Arbor
MI
Date:
1/29/2026
4
4444444
The realtor Joe great guy
Julio
Pima
AZ
Date:
1/29/2026
5
5555555
Mike was transparent through the entire process, taking the time to explain every step of Fairway's process to me along the way. He also was very proficient at navigating some nuanced investor guidelines that other lenders were hesitant to tackle. Mike assured me from the start that the property I was trying to purchase was eligible for underwriting and he followed through on his commitment.
Nathanial Frank
King
NC
Date:
1/29/2026
5
5555555
it Was a honor to work with Tedd, he went above and beyond for me and my wife , we where able to close on a house in just 30 days ! we were not just a client, he made us feel like family, that's Hard to find these , he was very communicative, respectful and fast to reply , I look forward to working with him in the future, when we go to refinance or purchase our next home. I would and will refer him to anyone trying to purchase a home in the future, Thank you so much Tedd for making our dream become our reality !!
Izak Gene
Ellensburg
WA
Date:
1/29/2026
4
4444444
Jared is quick and transparent. Always open to answer questions, share insights and provide calculations behind all the numbers. I appreciate that. Jared is also very friendly and knowledgeable and has a great team that can close loan processing quickly and thoroughly.
Praveen Kumar
Corvallis
OR
Date:
1/29/2026
5
5555555
Jay and Ashley were great with communication. I always knew I could reach Jay....he was my original point of contact, and I appreciate that he held my hand through all the ups and downs of my transaction. I felt very supported.
Patricia
Wildrose
ND
Date:
1/29/2026
5
5555555
Haley is was always available and helpful when I needed it. She's awesome
John E
Las Vegas
NV
Date:
1/29/2026
5
5555555
Jason's knowledge and willingness to answer questions anytime made our refinancing stress free. The team is very efficient and the entire process from start to finish was fast and smooth.
Michael C
Taylorsville
KY
Date:
1/29/2026
5
5555555
Refinancing is always a bit stressful, especially with added twists that were not originally communicated (a need for a second appraisal even though the house was bought a year ago, hidden costs despite "no cash for closing" was said.) I will say that Jo and the team did a great job walking us through these unexpecyed unexpected turns and were very patience with us through the process!
Amanda Lee
S Thomaston
ME
Date:
1/29/2026
5
5555555
Chris was great throughout the whole process. Even before we began the refi he was keeping us up to date on interest rates , making sure we were able to get the best rate in a ever changing market.
Sean
Waxhaw
NC
Date:
1/29/2026
5
5555555
Mark is an amzing person, he is very good at what he does and wants to make sure everyone gets the best possible outcome.
Samuel Alan
Racine
WI
Date:
1/29/2026
5
5555555
Jason & Ben were great through the whole process. The closing was fast and easy. Limestone explained everything we were signing clearly. The total process was faster than I have ever experienced before when purchasing a home.
Barbara A
Louisville
KY
Date:
1/29/2026
5
5555555
The Communication
Manilay Mae
Nashville
TN
Date:
1/29/2026
5
5555555
Crystal was wonderful! She goes above and beyond for her clients and everyone involved to accommodate a smooth and timely closing! She was very prompt with communication and extremely knowledgeable anytime we reached out to her during the entire process. This lending company provides excellent service with competitive rates along with minimal upfront fees! I would definitely recommend my future buyers to consider reaching out to Crystal at Fairway for their finaning needs!
Kari
Nolanville
TX
Date:
1/29/2026
5
5555555
great and clear communication made the process seamless
Brian
Palm Beach Gardens
FL
Date:
1/29/2026
5
5555555
Very responsive and prompt with any questions from us and at giving us the information we needed to ensure a smooth process.
Edward
Cincinnati
OH
Date:
1/29/2026
4
4444444
Lack.of communication. Undone documents one day prior to.closing..
David
Lowell
IN
Date:
1/29/2026
5
5555555
Brian's good looks and charming personality
Daniel
Leawood
KS
Date:
1/29/2026
5
5555555
Kenny and his team made things easy on me, it's never simple getting through the loan process but they helped to streamline everything as well as remaining responsive throughout to keep the ball rolling. Thanks Team Bunch!
Christopher
Greeley
CO
Date:
1/29/2026
5
5555555
Karly made the process very simple and easy to understand . she was very knowledgeable and made buying a home a stress free experience.
Justin J
Little River Academy
TX
Date:
1/29/2026
5
5555555
Took a little bit of time with rates boucing around & misguess on where rates were going initially but worked out well in the end.
Todd
Oconomowoc
WI
Date:
1/29/2026
5
5555555
Working with Sharla and her team of total rockstars has always been amazing! From start to finish, it is a smooth process. I have 100% confidence that my buyer will be in good hands and their closing will happen right on time or a few days early! They are great communicators and put my clients at ease from day one all the way to closing day! Thanks!
Kendall
Eagle Mountain
UT
Date:
1/29/2026
5
5555555
The Mescher Team is great because of their knowledge, their timeliness, and with communication. They have a team concept and process that keeps the mortgage transaction on track and in time.
Kevin P
Woodburn
OR
Date:
1/29/2026
5
5555555
His ability to explain everything throughly
Jordan
Wrightsville
PA
Date:
1/29/2026
5
5555555
Ease of signing
Jessica
Indianapolis
IN
Date:
1/29/2026
5
5555555
David and his team at Fairway are the best in the busines. This is our second time working with David and we would definitely work with him again in the futur.
PAUL WINFRED
Asheville
NC
Date:
1/29/2026
4
4444444
Joanna and her team took care of everything and made the entire process so easy for us.
Elena Elizabeth
Plano
TX
Date:
1/29/2026
5
5555555
Full engagement of team with quick responses and feedback.
Brent E
Arlington
TX
Date:
1/29/2026
5
5555555
Sal wasn't hesitant on providing us with information about the process of the loan and even details about closing l.
Zachary Allen
Red Lion
PA
Date:
1/29/2026
5
5555555
Kevin and his supporting team were excellent as always and really exemplify professionalism, attention to detail, and urgency. Home real estate transactions can be stressful and it's great knowing Kevin is in your corner!
Andrew Joseph
Philadelphia
PA
Date:
1/29/2026
5
5555555
Youve answered all of my questions clearly and going through the loan process with you made it a lot easier
George
Cincinnati
OH
Date:
1/29/2026
5
5555555
Lori was helpful every step of the way going through the process of buying our home. She helped my wife and I undersrand the home buying process. She was avaiabke to speak all hours of the day, 7 days a week. She advocated for us when issues arose and showed us genuine support and care!
Alec
Farmingville
NY
Date:
1/29/2026
4
4444444
Worked to get us the best grants and interest rate
Sarah
South Portland
ME
Date:
1/29/2026
5
5555555
Crystal has always been and continued to be very attentive and has helped us with each step of the home buying process and now refinance.
Katelyn Marie
Leonardtown
MD
Date:
1/29/2026
5
5555555
efficient communication
Morgan
Lakeville
MN
Date:
1/29/2026
5
5555555
It was easy and well-organized. Exceptional service.
Gary M
Weaverville
NC
Date:
1/29/2026
5
5555555
felt like everybody on the team from Fairway mortgage to my agent, all work together and made everything possible to live in my dream home thank you team!!
Kelly M.
Las Vegas
NV
Date:
1/29/2026
5
5555555
Jennifer explained every detail of this process, answered all of our questions, and exceeded our expectations! We are extremely grateful for her! Jennifer is an outstanding professional and we are beyond thankful!!
Alicia
Montgomery
TX
Date:
1/29/2026
5
5555555
Anna goes above and beyond. Her knowledge and experience help her to be the best at what she does. Her team is so fast to answer all the questions and find all the information needed. We feel blessed to have been referred to Anna and we tell everyone we know to go to her!
Teresa Rudd
Nampa
ID
Date:
1/29/2026
5
5555555
Justin and the team were awesome to work with! Gave me options that no other lenders would and punted several times to get the deal done!
Logan Mamer
Date:
1/29/2026
5
5555555
Dan is quick to respond to questions and communicates effectively so we always know where we are in the process. He moves the process quickly and makes the whole process easy. He's also very friendly and personable! We would definately recommend Dan to our friends and family!
Jill M
Indianapolis
IN
Date:
1/29/2026
5
5555555
Denee was extremely helpful with my mortgage lending process. She made the entire process from approval to closing clear and concise.
james daniels
Date:
1/29/2026
5
5555555
Denee clearly explained every step in the approval and mortage lending process.
James
Walker
LA
Date:
1/29/2026
5
5555555
Don answered all our questions, walked us through the application process and was very helpful through it all.
Samuel L
Mills River
NC
Date:
1/29/2026
5
5555555
The loan process went very well, and whenever there was a hiccup, I was notified. At one pount point I was worried that the escrow would not close on time but Jon and Shannon did a great job to make sure that it did close on time and for that I am very grateful. We will be using Fairway again fir for another property we are interested in.
Susan T
Palm Desert
CA
Date:
1/29/2026
5
5555555
Todo incredible y muy profesionales Gracias!! 5⭐️⭐️⭐️⭐️⭐️
Martin G
Richton Park
IL
Date:
1/29/2026
5
5555555
Don has always taken great care of us and I know he has our best interests at heart.
Naomi Rebekah
Flowery Branch
GA
Date:
1/29/2026
5
5555555
Sharla was recommended to me and I couldn't be happier with the whole experience because it was a painless and easy process made possible not only by Sharla but her entire team. I grew to trust this team and would recommend them to anyone wholeheartedly Thank you Sharla!
Mike Macfarlane
Date:
1/29/2026
5
5555555
Personal attention to detail and very responsive to my questions with helpful and timely answers
Michael Grant
Bountiful
UT
Date:
1/29/2026
5
5555555
the communcation was great, made it super easy for us to understand everything that was goin on and what. Also made us feel like family and had a great intentions for us.
Cade Allan
Kingwood
TX
Date:
1/29/2026
5
5555555
Great. Nice working with you.
Lochan
Clairton
PA
Date:
1/29/2026
5
5555555
I had a great experience with Ben and his whole team . Including Kara Amanda and Ruth and everyone behind the scenes also. Thank you!
claire bebee
Date:
1/28/2026
5
5555555
I had a great experience with Ben and his whole team . Including Kara Amanda and Ruth and everyone behind the scenes also. Thank you!
Claire J
Phoenix
AZ
Date:
1/28/2026
5
5555555
Jordan was so easy to work with and responded to our many questions super quickly! He got us an interest rate way lower than we ever expected and he is also just one heck of a guy!
David Jett
Date:
1/28/2026
5
5555555
Communication was well. Very informative about the process
Joseph
Wantage
NJ
Date:
1/28/2026
5
5555555
Staying in the know
Jacob
Prineville
OR
Date:
1/28/2026
5
5555555
5.0 Stars!
Reiders White Jr
Date:
1/28/2026
5
5555555
The kindness that you gave thank you very much
Reiders
Daleville
AL
Date:
1/28/2026
5
5555555
Great communication
Mitchell
Atlanta
GA
Date:
1/28/2026
5
5555555
Very communicative. Worked hard to meet our deadlines, and when we hit a few bumps, we felt very supported
Kaitlyn
Lawrence
KS
Date:
1/28/2026
5
5555555
Christina is a straight shooter. She keeps you in the loop at all times. She also lowered my interest rate 2 points. Also her husband was a big help. They both handeled the whole transaction professionally and every thing went great.
John
Georgetown
TX
Date:
1/28/2026
5
5555555
Christina kept us informed during the process by email and phone conversations. She answered all of our questions very quickly and professionally. Would definitely recommend her services to family or friends. Thank you Christina!
Cheryl
Georgetown
TX
Date:
1/28/2026
5
5555555
Susan is great!!
Maximillian
De Soto
KS
Date:
1/28/2026
5
5555555
Shayn is exceptional!!! He has been so patient and kind and we have absolutely loved working with him!
Shannon Morgan
Date:
1/28/2026
5
5555555
Nicholle and her team were, as always, very professional, courteous, responsive and a joy to work with!
Robert Warren
Cottonwood
AZ
Date:
1/28/2026
See More Reviews
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
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