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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Serving borrowers is our number one priority
Real Homebuyer experiences from recently closed loans
5
5555555
Communication is great with Aaron and the whole team.
Patrick
Chicago
IL
Date:
2/28/2026
5
5555555
Kind and knowledgeable. Very reliable and trustworthy. Answered all questions and concerns promptly. Stayed with us every step of the way. Made buying a home easy and stress - free!
Kellee
Omaha
NE
Date:
2/28/2026
5
5555555
Erin did an incredible job of not only going through the process with me, but also finding not often used services (i.e., renovation loan attached) that allowed me to select the house I wanted, at the price I wanted to pay and handle the renovations needed. Additionally, she educated me on some options for closing that I was not aware of. She was available to answer questions and continue to walk me through the process to make my first home buying purchase as painless as possible.
Stacy
Adairsville
GA
Date:
2/28/2026
5
5555555
Every question (i had a lot) was answered quickly and effectively.
Jack
Milwaukee
WI
Date:
2/28/2026
5
5555555
the way you guys helping people
Addisu
Rochester
MN
Date:
2/28/2026
5
5555555
Outstanding communication from Spencer from the very first time we contacted him. We received regular updates throughout the process, and he was always open and transparent about everything. He was also very professional and pleasant to work with. I would recommend him first over any other mortgage lender to any of my friends or family who were buying or refinancing a home.
Daniel
Canyon Lake
TX
Date:
2/28/2026
5
5555555
You took time with us to explain everything we were doing and answered our questions. You were quick to call or text us back with any additional info we needed. We really enjoyed you being so down to earth and friendly, we never felt rushed and you were with us every step of the way to our new home. We feel like we have made a new friend. Thank you for such a smooth journey.!
Debra Leonard
Mc Coll
SC
Date:
2/28/2026
5
5555555
Ease of use. Very transparent.
Joshua Dean
Las Vegas
NV
Date:
2/28/2026
5
5555555
Great communication, keeping me notified, explaining things, making time to answer my questions, etc.
Andre Lerai
Hearne
TX
Date:
2/28/2026
5
5555555
Online portals, signing and submitting
Juan Carlos
Pomona
CA
Date:
2/28/2026
5
5555555
Lori replies fast, very knowledgeable. She got us a great rate and got the deal done for our house !
Robert T
Bohemia
NY
Date:
2/28/2026
5
5555555
Great communication. Great explanation and times everything right where we got the best deal possible
James Patrick
Phoenix
AZ
Date:
2/28/2026
5
5555555
Everyone stayed on top of the details so I didn't have to. Much appreciated.
Carol
Bellingham
WA
Date:
2/28/2026
5
5555555
Holly Sutton did a great job keeping us informed and not overwhelmed during the entire process! She was very accessible and so pleasant to work with!
Susan Booker
Harrisburg
NC
Date:
2/28/2026
5
5555555
david and Susie are an awesome team, they both made the whole process less confusing and really fun. They answered all our questions and more! They re both really friendly and professional, it was a pleasure working with both of them.
Jamie Jaqueline
Burleson
TX
Date:
2/28/2026
5
5555555
Answered questions promptly and made the whole process a breeze with peace of mind
Stephen
Redmond
OR
Date:
2/28/2026
5
5555555
Corey was very knowledgeable, had a great attitude and answered any questions we had and went out of his way to help us.
James E
Leeds
AL
Date:
2/28/2026
5
5555555
The availability, knowledge and disposition to always help are best in class.
Omar Alejandro
Southlake
TX
Date:
2/28/2026
5
5555555
Constantly communicating and breaking everything down so it was easier to understand. Also the fact he would still help even when it was his personal time with his family.
Jaden
Clifton
CO
Date:
2/28/2026
5
5555555
Theresa went above and beyond here past and present expectations. By asking others to get more information. She asked for ample information and did all of the process very quickly and efficiently. We are greatful we got to work with her and she was the best person to work with. She reached out to many individuals to try to get us the best house and the best offer, being extremely honest and understanding of what we wanted.
Michael S
Happy Valley
OR
Date:
2/28/2026
5
5555555
Great guy, very communicative ran all kinds of numbers for me to get me where I wanted to be in my new home
Thomas R
Sahuarita
AZ
Date:
2/28/2026
5
5555555
Mike and Gustavo were very helpful and very responsive! I never had trouble getting ahold of them, they kept me in the loop every step of the way, and made the process as simple and digestible as possible. Plus, they helped me get a great deal on my first home :)
Christoph
Reno
NV
Date:
2/28/2026
5
5555555
Fast and no
Judson
Atchison
KS
Date:
2/28/2026
5
5555555
I have used Jeff and Fairway Home Mortgage to purchase several homes over the years. Jeff and his team are fantastic!
Debra
San Marcos
CA
Date:
2/28/2026
5
5555555
DJ was great to work with. He is always quick to respond and is very kind. We were never left in the dark about anything and felt confident throughout the whole process . I would 10/10 recommend DJ to anyone who is looking to start the home buying process .
Michaela
Burlington
WI
Date:
2/28/2026
5
5555555
Fast and helpful answers to all of our questions and concerns!
Jordan
Junction City
KS
Date:
2/28/2026
5
5555555
Personalized service, clear, constant and responsive communication, easy and convient document upload; all features that made a stressful process smooth and peaceful. Little touches mean a lot, for example a Starbucks gift card received in the mail and always being able to contact a local person with questions or clarifications. Truely a blessing, thank you!
Deborah Lynn
Coosada
AL
Date:
2/28/2026
5
5555555
I always have an excellent experience working with Marina. She always takes the time to clearly explain every step of the process. What could be stressful, always ends up being smooth and straightforward because of her professionalism and attention to detail. I appreciate her dedication and would highly recommend her to anyone looking to buy or refinance!
James
Worcester
MA
Date:
2/28/2026
5
5555555
always available to answer Questions and returned phone, text & email immediatly
Ross B
Ocean
NJ
Date:
2/28/2026
5
5555555
The communication was top notch, whenever I was confused or didn't understand something - Ty was always there to help!
Jovanny Eduardo
Burleson
TX
Date:
2/28/2026
5
5555555
The whole process was very easy and absolutely no hassle! Denee was amazing in explaining things and was cery very pleasant to talk to!
Jessica
Independence
LA
Date:
2/28/2026
5
5555555
Made the whole process seamless.
Bryan
Tucson
AZ
Date:
2/28/2026
5
5555555
Great communication , very responsive, couldn't ask for a better experience
Jarrod S
Fishers
IN
Date:
2/28/2026
5
5555555
Excellent service , guidance and attention to detials in all the process. We really appreciate that. Thank you Dan!
Javier Armando Armen
Zionsville
IN
Date:
2/28/2026
5
5555555
Amy is such a wonderful person. I trust her completely. She values me as a person who needs honesty and transparency. I received her total attention and openness. Amy is such a wonderful lady. All of the ladies that worked with her are outstanding. Thank you!
James Richard
Arlington
TX
Date:
2/28/2026
5
5555555
Transparency , Coordination, from Diego Hernandez simple and easy good rates and good explinations.
Jesse
Brownsville
TX
Date:
2/28/2026
5
5555555
Sandra was outstanding! She has helped me through this whole process ! She is very efficient! Couldn't have done it without her! Tom
Thomas S
Stickney
IL
Date:
2/28/2026
5
5555555
PROMPT Communication
Thomas
Lauderdale By The Sea
FL
Date:
2/28/2026
5
5555555
Heather took great care with my loan and helped me look at multiple options.
Robin Lynn
West Allis
WI
Date:
2/28/2026
5
5555555
Percentage to to get the process done and great communication !!!
Michael B
Greenbank
WA
Date:
2/28/2026
5
5555555
Trevor was off the charts great. I could call on him with any questions or clarifications I needed any scenario I needed him to discuss & he had an answer for me. He was located in WI & I in WA state, did not hinder anything! He was great to work with, as if he was right next door! Loved the experience!!! He Took my worries away! I would refer Trevor to anyone!!! Great guy!
Cynthia
Normandy Park
WA
Date:
2/28/2026
5
5555555
Chance is no nonsense gets it done thanks a lot
Grant
Port Neches
TX
Date:
2/28/2026
5
5555555
Jeff and his staff were helpful and friendly. Made the process very easy. They explained everything in detail, and were helpful in solving any issues that came up. Highly recommended.
David S
Pahrump
NV
Date:
2/28/2026
5
5555555
I had an outstanding experience working with Beata Bukowski and her team during the purchase of my new home. From start to finish, the communication was clear, professional, and very responsive. Every question I had was answered quickly and explained in detail, which made the entire process smooth and stress-free. Beata was extremely knowledgeable, organized, and supportive throughout the loan process. She made everything feel simple and straightforward, even when there were complicated steps involved. I truly felt that she cared about helping me succeed and close on my home without any issues. I highly recommend Beata Bukowski to anyone looking for a reliable and professional mortgage expert. Thank you again for helping me become a homeowner!
Jaroslaw
Streamwood
IL
Date:
2/28/2026
5
5555555
Good communication
Mildred Denise
Hoover
AL
Date:
2/28/2026
5
5555555
Everyone was very helpful and kind
Billie Jean
Hibbing
MN
Date:
2/28/2026
5
5555555
Christine Ransier is the consummate professional - highly knowledgeable, dedicated to giving her clients the best experience utilizing that knowledge as well as excellent communication at every step. She returns calls and messages promptly, following through each time and provides regular updates. She understands her clients needs and wants and works tirelessly with genuine caring for her clients welfare. This is the 6th property we've purchased in 2 different states and our working with Christine has been, by far, the least stressful and most seamless experience of all.
Lisa
Grand Junction
CO
Date:
2/28/2026
5
5555555
Chris communicates so well. He jis always available , very knowledgeable and helps you make a n informed decision. The loan process is so smooth and the app is great. Thank you Chris and the Fairway team.
Brent
Atlanta
GA
Date:
2/28/2026
4
4444444
Twice - Fairway missed closing " Streamline' refinance. Twice - WE missed closing. Finally, Bill got ' er done. That is what
Robert
White City
OR
Date:
2/28/2026
5
5555555
Kimberly went ABOVE AND BEYOND to make sure we successfully bought our dream home. She is so knowledgeable, kind, and patient. I feel lucky to have worked with someone so awesome! Thank you Kimberly!!
Aliya
Austin
TX
Date:
2/28/2026
5
5555555
Great service!
Rangarirai
Haslet
TX
Date:
2/28/2026
5
5555555
Everyone was very help and patient
Billie Jean
Eveleth
MN
Date:
2/28/2026
5
5555555
Branch made it
Anthony
Pflugerville
TX
Date:
2/28/2026
5
5555555
Steve was super knowledgeable throughout the whole process and was a great person to have on the team
Seth
Hinckley
IL
Date:
2/28/2026
5
5555555
I am a person who panics when it comes to numbers (specially big ones). I have had 4 other lenders talk to me about buying a house and they all scared me away from the housing market. Jason on the other hand found out that I was "jumpy" with numbers from our realtor and he took that into consideration at our first talk. He made the conversation easy and slowed down when the numbers were used. My husband and I work long and late shift and Jason was able to easily accommodate us for that and he was always available to talk whenever we had questions or started to stress. My husband and I are so thankful for everything the Jason did and the assistance his team gave. Our new adventure wouldn't be possible without his efforts. Thank you again for everything. The Shaffer's
Mikkie L
Spokane
WA
Date:
2/28/2026
5
5555555
As a first time home owner there were alot of questions I had going into buying a house, and Bill and his team answered all my questions before i could even ask. Communication is amazing!!
Hailey
Indianapolis
IN
Date:
2/28/2026
5
5555555
Constant communication and updates from you and Patricia made the process easy and smooth. Thank you both so much!
Benjamin E
Lusby
MD
Date:
2/28/2026
5
5555555
Ben and Hollie stayed in touch and provided clear, easy to follow directions along the way.
Pamela Jo
Layton
UT
Date:
2/28/2026
5
5555555
Overall process was seamless.
Richard Scott
Oak Grove
MO
Date:
2/28/2026
5
5555555
No, I prefer no to.
Karen L
Haymarket
VA
Date:
2/28/2026
5
5555555
The whole process was made entirely easy
Tokozani Veronica
Haslet
TX
Date:
2/28/2026
5
5555555
Mike was great to deal with Very responsive and helpful throughout the whole process!!
Jeffrey P
Highland Beach
FL
Date:
2/28/2026
5
5555555
Was able to reduce
Gage
Spring Hill
KS
Date:
2/28/2026
5
5555555
Chance delivered again!! My client was "shopping" lenders & kept coming up empty, so I reminded of the Lender I had recommended from the begining, Chance! As I had expected... they were a perfect Match! Communication was great, service times were amazing & we always knew the staus of the transaction. I can't recommend Chance strongly enough. Great Lender, incredible human!!
Dana
Port Neches
TX
Date:
2/28/2026
5
5555555
They were honest, quick to respond, and made the process to close very easy and straightforward for us
Cole
Moody
AL
Date:
2/28/2026
5
5555555
Nice, professional, competent, knowledgeable and kept us in touch / informed, every step of the way.
Dwayne
Little Canada
MN
Date:
2/28/2026
5
5555555
Ben worked very hard to get our loan approved so we could close on time. He answered questions at all hours of the day. And he was always upfront about any delays. His guidance and suggestions were critical to helping us buy our first home. Thank you Ben!
Scott Eric
La Center
WA
Date:
2/28/2026
5
5555555
Communication, fast, plenty of knowledge made this loan processed in no time. Thanks for all your time and hard work, Gavenn! Chong Sullivan
Chong
Vancouver
WA
Date:
2/28/2026
5
5555555
Great exprrience
Davidson
Columbus
IN
Date:
2/28/2026
5
5555555
Very helpful and did whatever it would take to help me out to buy my house
Jeffrey
Clay Center
KS
Date:
2/28/2026
5
5555555
Jake and his team made the home buying process easy and stress free! The communication was great; we always received very quick responses. Before buying we had indepth conversations about the best loan program for us and why.
Marissa N.
Wilsonville
OR
Date:
2/28/2026
5
5555555
John and his team made the whole process absolutely effortless And quick. They stayed in constant touch from start to finish. It Felt almost like a "it's to good to be true" type of experience, but in fact it was an amazing experience!
Melissa
Elmore
AL
Date:
2/28/2026
5
5555555
Steve made me and my wife believe we could acquire a house and showed us that it was not as out of reach as we originally thought it was. He was fantastic.
Trevor
Tucson
AZ
Date:
2/28/2026
5
5555555
Simply great service and timely response !!
Shajitha Farhath
Round Rock
TX
Date:
2/28/2026
5
5555555
We are so greatful for the wonderful service of this expert team! They did such an outstanding job on our mortgage that we returned to them when we refinanced. Again, we received excellent service. Thank you so much Jessica Moats and Tori Lamas, you and your team have will always be our mortgage lenders! Thank you for actually caring! The package full of sweet and useful items for my heart surgery recovery that I received from you was very touching and so appreciated❤️❤️❤️
Mandy
Sierra Vista
AZ
Date:
2/28/2026
5
5555555
The commutation and how everything went smoothly .
Marcus
Soulsbyville
CA
Date:
2/28/2026
5
5555555
The way you hep me with every step of this process! I enjoyed working with you and your team. Thank you for your hard work, dedication, and professionalism in seeing me through this process.
Paula Ann
Pascagoula
MS
Date:
2/28/2026
5
5555555
Matt bent over backwards to get things done!
James W.
Land O Lakes
FL
Date:
2/28/2026
5
5555555
Every one was always on top of it
Brittany
Grand Junction
CO
Date:
2/28/2026
5
5555555
Super easy to work with. Excellent communication and very honest and transparent.
David
Casper
WY
Date:
2/28/2026
5
5555555
Michael was called into service late in the process and got everything done on time He is extremely knowledgeable which made this process low stress - not one problem! He is very responsive and clearly communicates throughout the process both verbally and in writing
Margaret J
Vero Beach
FL
Date:
2/28/2026
5
5555555
Staff were bery helpful and informative.
James Joseph
Sonora
CA
Date:
2/28/2026
5
5555555
I switched lenders due to lack of communica and transparency. Mr. Geoff listened to my concerns, explained EVERY single item on the loan estimate sheet, told me what to expect, and made himself available even after closing Without hesitation. I would have walked away from the deal if I had not been recommended to him. Every person from the Title Company to the seller's agent has called him amazing. I could not agree more. He did all of the heavy lifting with transparency and with the upmost professionalism. I would currently be a first time homeowner without him being my lender.
Keianna
Portland
OR
Date:
2/28/2026
5
5555555
Responded fast to each and every text/email that I sent. Nancy and Kari were always very nice and respectful. Also, they were understanding and thorough with concerns and questions I had. They made the process fast and easy. Thank y'all very much!!! I really appreciate both of you!!!
Jamie Lynn
Dalton
GA
Date:
2/28/2026
5
5555555
He is professional, friendly, and patiently answers/explains the process. He quickly responds to communications which becomes very important during the process.
Linda Sue
La Mesa
CA
Date:
2/28/2026
5
5555555
Kim was the best all the way through my process. I've never bought a house on my own amd she made it super simple. She answered all of my questions right away. I would recommend her to anyone!
Melissa
Atwater
MN
Date:
2/28/2026
5
5555555
Seamless process
Rahmonbek
Jamesburg
NJ
Date:
2/28/2026
5
5555555
Jen made this entire process easy and absolutely seamless I honestly felt like I didn't really have to do anything She was very responsive and efficient in all her communication
Jordan
Bellefonte
PA
Date:
2/28/2026
5
5555555
Easy to talk to, very helpful and responsive
Jeremiah
Grand Rapids
MN
Date:
2/28/2026
5
5555555
Ann is very easy to reach and communicate with. She will give direct answers and answer questions honestly. The online system used for signing is very easy to use and understand. Ann made our home buying experience easy and our refinance with Ann was even easier! Thank you.
Elizabeth
Mount Airy
GA
Date:
2/28/2026
5
5555555
The communication and ease of signing documents. Additionally, the help he provided when my previous lender fell through 1 week before closing with them.
Kenneth M
Norfolk
VA
Date:
2/28/2026
5
5555555
Very fast and easy process to get financing.
John
Kansas City
MO
Date:
2/28/2026
5
5555555
Excellent service. Very satisfied.
Eusebio C
Bismarck
ND
Date:
2/28/2026
5
5555555
Leo was great from the start organized and communicated every step of the way
George
Avondale
AZ
Date:
2/28/2026
5
5555555
The communication
Lanika
Mary Esther
FL
Date:
2/28/2026
5
5555555
Jared Halus goes above and beyond this is our second loan with him hes a gem to work with
Janell J
Senoia
GA
Date:
2/28/2026
5
5555555
I had a great experience working with Nathan. The process was smooth from start to finish. They explained everything clearly to my client and made sure there were no surprises. Communication was great and always on time. They made the transaction much easier for everyone. I look forward to working together again.
Paola
Hearne
TX
Date:
2/28/2026
5
5555555
Tara was very great with me she is above and beyond she sill will out all the details that that other people won't tell you she always keep me updated she alway available to answer my questions she is awsome she is the best.
Meliesia
Evanston
WY
Date:
2/28/2026
5
5555555
As a first-time homebuyer, I felt overwhelmed, but Cindi made the process seamless. She was incredibly responsive, patient, and knowledgeable.
Jamee Ross
Puyallup
WA
Date:
2/28/2026
5
5555555
Jerry did great
Eric
Ft Walton Bch
FL
Date:
2/28/2026
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