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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Serving borrowers is our number one priority
Real Homebuyer experiences from recently closed loans
5
5555555
Shannon Alexander, with Fairway Mortgage, offered my VA buyer clients a strong loan opportunity and delivered exactly the level of service they needed. Shannon supported them efficiently and professionally from start to finish. I appreciate the positive experience she provided.
Rene
Belton
TX
Date:
3/26/2026
5
5555555
Chad is very knowledgeable, personable, and helpful. Would love to work with him in the future and will be recommending him to others.
Ethan
Columbiana
OH
Date:
3/26/2026
5
5555555
Chance was very kind and responsive. I look forward to working with him again.
Natalie
Orange
TX
Date:
3/26/2026
5
5555555
Nathan was awesome and very easy to comminucate with. All of my questions were answered and he made everything very easy to understand. Will be using him again forsure!
Samuel
Jacksonville
AR
Date:
3/26/2026
5
5555555
Very quick process/response and awesome to work with. But for some reason this survey is making double space for each word...
Byung
Hoffman Estates
IL
Date:
3/26/2026
5
5555555
He was kind and always available to answer questions
Benjamin E
Casper
WY
Date:
3/26/2026
5
5555555
Ken was wonderful at explaining things and made the process super eas
Natalya
Milwaukie
OR
Date:
3/26/2026
5
5555555
Very responsive/quick when things came up on short notice and I needed to scramble to get pre-approval updated. I would not have been able to get the the property I did without that.
Evan
Shirley
MA
Date:
3/26/2026
5
5555555
Working with Kevin was an absolute pleasure to talk to and work with. He kept me updated on all aspects and stages of my loan. Kevin went above and beyond to make sure my closing date stayed in place with no document or approval delays. He kept the financial cost for my closing where he said it would be from start to finish. He informed me of future items I will need to set in place at the appropriate time. Kevin was extremely responsive and always with a prompt return to my phone calls. I totally enjoyed working with Kevin. I will keep in touch with him...for sure.
Frances Diana
Baltimore
MD
Date:
3/26/2026
5
5555555
Communication. Tanner was very easy to get a hold of was helpful any time I had questions throughout the entire process.
Reed
Olathe
KS
Date:
3/26/2026
5
5555555
QUICK & EASY !!!
Robert E
Jonesville
NC
Date:
3/26/2026
5
5555555
I know Mary & her team truly worked so hard to make everything work out for us in a way that we felt comfortable to be abe able to close! The communication was absolutely amazing and we could not be happier with the outcome and the whole experience! Thank you all so much!
Halee Alexa Jae
Oakley
UT
Date:
3/26/2026
5
5555555
See comments from Gary Blake
Michael D
Las Vegas
NV
Date:
3/26/2026
5
5555555
Transparency thought the process, thank you thank you thank you!
Tanisha
Chula Vista
CA
Date:
3/26/2026
5
5555555
Because I love Roy Burr...that's my homie!
Roy Douglas
Marana
AZ
Date:
3/26/2026
5
5555555
Thank you John, you made it easy and very comfortable
Kamal Krishnan
Mukilteo
WA
Date:
3/26/2026
5
5555555
Scott was very kind, accommodating, and knowledgeable. He did an amazing job and we are more than satisfied with his service.
Sierra
Helena
AL
Date:
3/26/2026
5
5555555
Working with you was an essential part of making my dream as a first-time homebuyer come true. The consistent communication and prompt responses to all my questions gave me confidence and made the entire process smooth and stress-free.
KATHRYN LYN
Richmond
MO
Date:
3/26/2026
5
5555555
Kim is an expert in her field And made refinancing a fun and easy process .
Kimberly
Matthews
NC
Date:
3/26/2026
5
5555555
Each step of the way was great!
Donald J
Overland Park
KS
Date:
3/26/2026
4
4444444
Closed the loan
Russell L
Otisfield
ME
Date:
3/26/2026
5
5555555
responsive
Derek
Savannah
GA
Date:
3/26/2026
5
5555555
Barbara had all the answers to my questions and was tHERE for ME!
Shirleah
Greensburg
PA
Date:
3/26/2026
5
5555555
Dana was always available to take my questions and help me throughout the process.
Dylan
Romoland
CA
Date:
3/26/2026
5
5555555
Your team is absolutely amazing! shoutout to David and Vincent for all the help and taking the time with us we couldn't be more appreciative! There communication and hard work made the experience great thank you and hope the best for you all in your career!
Breann N
Wittmann
AZ
Date:
3/26/2026
5
5555555
Quick and continuous communication
Brian
Washington
DC
Date:
3/26/2026
5
5555555
Really great to work with. super knowlagable. fast with getting back on information needed.
Ryan B
West Valley City
UT
Date:
3/26/2026
5
5555555
Smooth and quick process from start to finish.
Elizabeth
Saint Joseph
MO
Date:
3/26/2026
5
5555555
Tom streamlined the experience, answered every question and communicated every step with expertise and understanding.
Leo
Phoenix
AZ
Date:
3/26/2026
5
5555555
Kim is what made it great!
Jordan
Olympia
WA
Date:
3/26/2026
5
5555555
Dudley is always available when I had questions and is a clear communicator. He worked so hard to get what I needed despite challenges due to the uniqueness of my property.
Brian C
Austin
TX
Date:
3/26/2026
5
5555555
Simple, easy, straightforward, transparent, and trustworthy.
Shane Lee
Dana Point
CA
Date:
3/26/2026
5
5555555
It was just simple, fast and easy.
Dennis W
Chandler
AZ
Date:
3/26/2026
5
5555555
Becky and team were on top of things from start to finish and went out of her way to help coordinate things with the sellers. We really appreciate Becky and team for making what we thought wouldn't be possible....Possible
Andrew
Orting
WA
Date:
3/26/2026
5
5555555
have you for everything
Cheng
Pelham
AL
Date:
3/26/2026
5
5555555
Communication was constant and on par. Did not sweat about "what do we do now?". Problem solvers working together.
Jawad
Hanover Park
IL
Date:
3/26/2026
5
5555555
Knowledge and expertise with DPA.
Porsche Nicole
San Jacinto
CA
Date:
3/26/2026
5
5555555
Responsive. Helpful. Clear explanations. A pleasure to work with the entire team.
Michael
Tulsa
OK
Date:
3/26/2026
5
5555555
Everyone was kind helpful, understanding and pushed when I needed pushing!
Curtis
Surfside Beach
SC
Date:
3/26/2026
5
5555555
We've worked with Barry multiple times now for both primary loans and refinancing. Barry is trustworthy and that's why we continue to utilize his services and will do so again in the future without hesitation. He and his team have exellent communication throughout the process and Barry lays out the pros and cons of all options without pressure, to let you decide what works best for your goals. We highly recommend working with Barry!
Serenedy
Bainbridge Island
WA
Date:
3/26/2026
5
5555555
Christi was on top of everything we needed and very informative! The whole process was a breeze!
Seth
Rockwell
NC
Date:
3/26/2026
5
5555555
Communication, information, answering questions and caring about us
Micky J
Eudora
KS
Date:
3/26/2026
5
5555555
Great communication and explanation of every step on the way.
Sonia Paola
Saint Paul
MN
Date:
3/26/2026
5
5555555
The app made signing all the paper work very easy and hassle free .
Sarumen Nathaniel
Black Canyon City
AZ
Date:
3/26/2026
5
5555555
Mike was available day or night to answer questions, update numbers, and find what would work best for me
Allen
Warrensburg
MO
Date:
3/26/2026
5
5555555
JJ has been an amazing person to work with, made us feel comfortable throughout this process. Especially for buying our first home! I cannot thank him and his team enough we really appreciate JJ and his team!
Marissa A
Belton
MO
Date:
3/26/2026
5
5555555
Prompt and clear communication throughout the entire process!
Christina M
Overland Park
KS
Date:
3/26/2026
5
5555555
Communication, speed, personable
Alaina Ruby
Decatur
GA
Date:
3/26/2026
5
5555555
Jeff always kept me informed during the process and thoroughly explained everything .
Alexandria M
Fall River
MA
Date:
3/26/2026
5
5555555
Everybody was incredibly helpful and
Spencer E
Fort Wayne
IN
Date:
3/26/2026
5
5555555
Communication was fantastic
Kenneth Andrew
Mountain Brk
AL
Date:
3/26/2026
5
5555555
Professional, clear, concise instructions. Always available, seemless communication
JON M
Hartland
WI
Date:
3/26/2026
5
5555555
Great communication and made the buying proccess easy
Kaitlyn
Plano
TX
Date:
3/26/2026
5
5555555
Barry you have always been so great and easy to work with, great communication and advise through the process.
Michael P
Bainbridge Island
WA
Date:
3/26/2026
5
5555555
I had a great experience working with Trevor Wagner and his mortgage team throughout the home buying process. From start to finish, they were knowledgeable, responsive, and incredibly helpful in explaining each step along the way. Trevor made what can be a stressful and confusing process feel much more manageable. He took the time to answer all of our questions, kept us updated consistently, and made sure we understood our options so we could make the best decisions for our situation. One thing that really stood out was how smooth everything went leading up to closing. The communication was clear, timelines were met, and there were no surprises—something we really appreciated as buyers. Overall, I would highly recommend Trevor Wagner and his team to anyone looking for a reliable and professional mortgage company. They truly care about their clients and go the extra mile to make the process as seamless as possible.
Kyler
Saint George
UT
Date:
3/26/2026
5
5555555
All about trust!!!!
Gary
Miami
FL
Date:
3/26/2026
5
5555555
She is very experienced in what she does and make sure everything is in right order. Very thoughtful and professional , she provided all information that I needed and never complain even if I ask dummy questions. she treats everyone with respect, as a friend and a family. It is true that she works to make money but for my experience, she doesn't just sell for profit but she puts her heart into it and does all she can to help based on one's need. Highly recommended for anyone looking to buy a home.
Phenihas
Germantown
MD
Date:
3/26/2026
5
5555555
Great communication.
Robert
Coupeville
WA
Date:
3/26/2026
5
5555555
Nate is extremely knowledgable and is great at translating that knowledge into a way that makes sense to the average person. He is very communicative, answers quickly and comprehensively. He is nonjudgmental and his priority is doing whatever makes the most sense for us/our goals. Very pleasant to work with, we are so grateful!
Rachel
Riverside
MO
Date:
3/26/2026
5
5555555
Thabo you
Michelle
Waterloo
IL
Date:
3/26/2026
5
5555555
Mike was incredibly attentive and went above and beyond with everything we needed. Best loan officer I have ever worked with.
Joseph
Rangeley
ME
Date:
3/26/2026
5
5555555
How proactive your team is. Always one step ahead and making sure nothing falls through the cracks and being nimble and adaptable to client's needs and circumstances.
Hares
Atlanta
GA
Date:
3/26/2026
5
5555555
Communication by everyone.
Brett James
Glade Park
CO
Date:
3/26/2026
5
5555555
No matter time or date the service was great.
Ivette J
Austin
TX
Date:
3/26/2026
5
5555555
Fast responses, always willing to answer questions, kind and courteous
Brett Richard
Greenfield
WI
Date:
3/26/2026
5
5555555
Tanner has excellent communication with his clients and is very responsive. He's always willing to answer our questions or hop on a call to talk things out. We really appreciate that!
Sora Ann
Merriam
KS
Date:
3/26/2026
5
5555555
Great Communication!
Alena
Hudson
OH
Date:
3/26/2026
5
5555555
Communication was great and often, process of ev was smooth and stress free
Garrett
Port Arthur
TX
Date:
3/26/2026
5
5555555
5 star, top notch service from Alisa!
Julia
Bay City
TX
Date:
3/26/2026
5
5555555
Matt and his team are extremely responsive and so knowledgeable. We've had multiple great experiences working with them, and will continue to work with them in the future.
Nicole
Lees Summit
MO
Date:
3/26/2026
5
5555555
Amazing experience and very smooth transaction. She is very knowledgeable and always stay on top of things. Very are very happy
Kiran
Bothell
WA
Date:
3/26/2026
5
5555555
Great support and communication! First time going through the process and Nick's team was always available and understanding with questions!
Anthony James
Forest Park
IL
Date:
3/26/2026
5
5555555
as a return customer, we had a difficult situation to deal with and chris explained the process the entire time.
Frank
Massapequa Pk
NY
Date:
3/26/2026
5
5555555
Matt went above and beyond to get some things resolved to be able to close our loan. Amazing service that I dont think anyone else would of done. He loves his joba nd you can tell!
Pedro Luis
Newnan
GA
Date:
3/26/2026
5
5555555
Mike stuck with me through the whole battle with my ex over the house and getting it in my name completely for over a year. He was very responsive ,kind and professional.
Sheena
Munroe Falls
OH
Date:
3/26/2026
5
5555555
Fast response times and great team!
Taylor
Deland
FL
Date:
3/26/2026
5
5555555
. Sean communic
Edward Nobuyoshi
Ponte Vedra
FL
Date:
3/26/2026
5
5555555
Professional, on task, supportive
Timothy Shane
Natick
MA
Date:
3/26/2026
5
5555555
Everything went smoothly. Tim responded quickly to our questions.
Steven L
Platte City
MO
Date:
3/26/2026
5
5555555
Excellent service, responded quickly, communicated clearly, and was always willing to help. I truly appreciate the dedication and support.
Hugo Eduardo
Gilbert
AZ
Date:
3/26/2026
5
5555555
I am a loan officer myself, so who could be more picky/critical than me! my file is not easy either - I am shocked by how simple Sarah and Angela make it very few redundant asks, if any . They are just phenomenal
Aaron
Chicago
IL
Date:
3/26/2026
5
5555555
Johnny was very easy to work with and had all the answers to our questions and made the whole exsperience seemless. Thank you Johnny.
Robert Mike
Lockport
IL
Date:
3/26/2026
5
5555555
i was please and thankful
Tracey
Pueblo
CO
Date:
3/26/2026
5
5555555
The communication and soultutions tha you guys came up with
Landon Isaiah
Killeen
TX
Date:
3/26/2026
5
5555555
Todd got us approved quick ! He was always nice & quick to respond!
Samantha
Blue Springs
MO
Date:
3/26/2026
5
5555555
The team communicated well and worked with us over time to find the right interest rate and package.
Michael
Red Lake Falls
MN
Date:
3/26/2026
5
5555555
Communication was on point.
Angela
Brownsburg
IN
Date:
3/26/2026
5
5555555
Working with Geoff was great. He explained everything and each process. He LISTENED which is importaby. I did feel like I was bothering him when I asked questions. He helped to make the experience a much smoother one than I had wit's the previous lender.
Kendra
Lithonia
GA
Date:
3/26/2026
5
5555555
Howie was so very quick to always respond to any of our questions regardless of whether they were texts, phone calls, or emails. Because we had not bought a house since 2000, we were quite unfamiliar with any loan choices these days. Howie took us through the process step by step and even the simplest question was answered respectfully. Thank you for making this such a pleasant experience for us!
Deborah Metcalf
Barnardsville
NC
Date:
3/26/2026
5
5555555
Trevor was very helpful in explaining the loan process to us. We were totally unfamiliar with a bridge loan. Also we had not bought a house since 2000, and therefore we were not sure of the best loan process for our situation. Trevor made every step in this decision making very easy for us.
Deborah M
Asheville
NC
Date:
3/26/2026
5
5555555
Kelsey worked with me to understand the process and gather all needed information . She was great!
Ruby
Ash Flat
AR
Date:
3/26/2026
4
4444444
Detailed explanation of the morgage and the numbers behind it
Ryan
Crooks
SD
Date:
3/26/2026
5
5555555
Danielle Pierce
Jeffrey
Edna
TX
Date:
3/26/2026
5
5555555
Ken was amazing and kept things flowing to get everything done in a calculated and fast process!
Alan
Ft Worth
TX
Date:
3/26/2026
5
5555555
Tom communicated everything so well and was so easy to work with! He made the whole process feel like a breeze.
Aga
Phoenix
AZ
Date:
3/26/2026
5
5555555
Friendly , communication, timely, efficient
Ryan
Mission Viejo
CA
Date:
3/26/2026
5
5555555
Easy process. Answered all questions promptly.
Tyrone S
Killeen
TX
Date:
3/26/2026
5
5555555
The entire team I worked with did an excellent job, thank you very much!
Colton
Madras
OR
Date:
3/26/2026
5
5555555
Julia is the best! Great to work With and very easy to contact. she always reaches back out and keep you in the loop throughout the entire process!
Parker
Scottsdale
AZ
Date:
3/26/2026
5
5555555
Very prompt Annrthing was done in a time manner.
Devin
Benson
AZ
Date:
3/26/2026
See More Reviews
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4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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