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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
This was our first time Buying a home so we really appreciated your patience and clarity of explanation behind everything. You made us feel like we were in good hands with you. Thank you so much.
Elizabeth Adeline
Azle
TX
Date:
3/22/2026
5
5555555
Brad was always available for questions, friendly and extremely helpful.
Susan
Weymouth
MA
Date:
3/22/2026
5
5555555
Steve made the process so easy . He answered any questions i had and explained everything step by step. 10/10 highly recommend him!
Rahyana
Sterling
VA
Date:
3/22/2026
5
5555555
you got me the loan I wanted and we made it happen quickly
Gregg
Tomball
TX
Date:
3/22/2026
5
5555555
Jason is extremely knowledgeable and helpful. Always answers any questions we have promptly and goes above and beyond to guide you through the process.
Brittany
Lake Stevens
WA
Date:
3/22/2026
5
5555555
was really really nice. He cried his hundred percent to get us approved. We really apprecan
Meena
Surprise
AZ
Date:
3/22/2026
5
5555555
Tracey was so great to work with. She was very click on responses and always got back to me if I had a question. She explained things in language I could understand and she advocated for me with the underwriters and helped me procure the documents that they needed. The online system that she uses is so simple and easy to use. And she even took time out of her day to answer questions that the seller had about me giving the seller a personal perspective of me, the buyer. She really went out of her way to seal the deal and I couldn't be more grateful.
Russell E
Carrollton
TX
Date:
3/22/2026
5
5555555
The service,the guidance, attention to detail
Alex
Arkadelphia
AR
Date:
3/22/2026
5
5555555
Jennifer made the transaction flawless. She is great to work with and always on top of issues that may arise.
Tammy
Benson
AZ
Date:
3/22/2026
5
5555555
Drew made the experience
Alisha A
Grafton
MA
Date:
3/22/2026
5
5555555
Collin made the whole process stress free and fast
Reggie Jay
Blackfoot
ID
Date:
3/22/2026
5
5555555
Easy to communicate. Work was done quickly.
Dianne B
Pensacola
FL
Date:
3/22/2026
5
5555555
Personalized attention
Brett Paul
Lake Elmo
MN
Date:
3/22/2026
5
5555555
Brad was very helpful thorughout the whole process. He did a great job of explaining everything and making sure that I understood all of the details
Jane
Minneapolis
MN
Date:
3/22/2026
5
5555555
Communication was excellent. The team made the process very easy for us.
Christopher
Nekoosa
WI
Date:
3/22/2026
5
5555555
It was a quick and easy process!
Nicholas
Howard City
MI
Date:
3/22/2026
5
5555555
they were fast efficient and everything was settled very fast everything was finalized in about 2 weeks they did a awesome job. if anyone needs then I will send them your way. thank you ,
Samuel C
Cartersville
GA
Date:
3/22/2026
5
5555555
Tim and his team were very professional and made the whole process very fast and easy.
Akram Yusif
Elk Grove
CA
Date:
3/22/2026
5
5555555
Creativity
Gary
Salem
UT
Date:
3/22/2026
5
5555555
Brian and his team helped us out immensly buying our first home. They answered every question that we had and even ones we didn't know to ask. Their entire team is highly professional and we will be recommending our friends and family to work with them when needed!
Kirsten
Gardner
KS
Date:
3/22/2026
5
5555555
Jason is amazing! He's very knowledgeable and was able to explain everything to us
Emma
Apple Valley
MN
Date:
3/22/2026
5
5555555
Harriet was very responsive and clear with directions . We knew what was happening at each step, and she quickly answered any and all of our questions. The process was very smooth.
Kate
Fortson
GA
Date:
3/22/2026
5
5555555
Chris was very helpful he answered any concerns that we had since the start of our home buying process and made our experience feel stress free along with his wife Claudia 1000% percent recommend
Esteban Adonai
Tucson
AZ
Date:
3/22/2026
5
5555555
Start to finish was 24 days. Super fast, super helpful. Helps to have letter of approval in hand when making an offer. Everyone had a positive attitude and we appreciate true dedication on your part. Couldn't be happier with this overall experience of home buying.
Oliver L
Plainfield
IN
Date:
3/22/2026
5
5555555
Always available to help with questions always pleasant to communicate with and made everything smooth and easy and FAST!
Megan
Sebring
FL
Date:
3/22/2026
5
5555555
Nicole was available to us day and night throughout the process. She answered all of our questions and always said to not hesitate to reach out with more questions happily. She steered us through the entire process and was available even on the weekends or after hours . She was amazing! Thanks Nicole!
James
Silverlake
WA
Date:
3/22/2026
5
5555555
My refinancing process went smoothly thanks to the lender’s professionalism, clear communication, and prompt follow-up. They explained every step patiently, made the paperwork easy, and ensured I got a great rate. It truly felt like they had my best interests in mind.
Babu
Shoreline
WA
Date:
3/22/2026
5
5555555
Steve made our process in home buying so easy. It was smoothe and great communication every step of the way. Daily emails to keep you in the loop and everything was digital so I was able to do 99% of the papers online, which made my life easy because I have a busy work schedule.I appreciate all the hard work Steve and his team did making our first home purchase so easy!
Samira
Sterling
VA
Date:
3/22/2026
5
5555555
Alex was always on top of what I needed to do.
Arthur Brady
Tucson
AZ
Date:
3/22/2026
4
4444444
Hector got my house for me gabe was great and all the other parties the help get my home was too
James
East Chicago
IN
Date:
3/22/2026
5
5555555
Fast and informative/helpful at every step.
Kevin Martin
Lancaster
OH
Date:
3/22/2026
5
5555555
Communication and delivery of information was fast and easy
Craig
Rochester
NY
Date:
3/22/2026
5
5555555
Constant communication, quick responses and a willingness to find a solution for what i I was requesting made the process very smooth and eff.
Erika
New Berlin
WI
Date:
3/22/2026
5
5555555
Clear communication and speedy responses which are always greatly appreciated!
Erika
Brookfield
WI
Date:
3/22/2026
5
5555555
I got my loan closed in a timely manner.
Joshua Peter
Richmond
VA
Date:
3/22/2026
5
5555555
Maggie had excellent communication and was very knowledgable and helpful throughout the entire process. She made one of the most stressful processes of our lives seem very straightforward and simple and was very helpful any time we needed extra guidance.
Krista Leigh
Burlington
NC
Date:
3/22/2026
5
5555555
Every step of the process was communicated effectively. Teresa and Brittany are Great to work with.
Glenn Edward
Lucedale
MS
Date:
3/22/2026
5
5555555
This was the easiest mortgage process I have ever been through! Mike was always responsive to every question I had. He even provided an updated pre-approval within minutes after I submitted an offer late in the evening. His entire team was very pleasant and the Fairway App kept me informed of where the loan was in the process and all documentation I signed. Since I have a busy schedule, doing everything remotely made this extremely easy. I would recommend Mike to anyone!
Katie
Warrensburg
MO
Date:
3/22/2026
5
5555555
Jeff & Mike were always on top of everything. They kept informed all the time. Made sure to do a weekly call even if nothing had changed.
Theresa
Las Vegas
NV
Date:
3/22/2026
5
5555555
Great communication and smooth process
Monica
Coachella
CA
Date:
3/22/2026
5
5555555
Every step was easy
Robert C
Texarkana
AR
Date:
3/22/2026
5
5555555
Diego and his team made the whole proccess really easy couldn't be any happier and please . thank you so much guys.
Cruz Alberto
Skokie
IL
Date:
3/22/2026
5
5555555
Seamless and great communication
Donald H
Klamath Falls
OR
Date:
3/22/2026
5
5555555
Deb is very attentive to detail and was always quick to respond and talk when needed. Great experience!
Bethany Marie
West Gardiner
ME
Date:
3/22/2026
5
5555555
Ryan made it great
William David
Winston Salem
NC
Date:
3/22/2026
5
5555555
so happy i went with garrett & fairway! the best experince i have nothing but positive things to say and will always recommend garrett and fairway to anyone i know trying to buy a house!
Jamie J
Cedar Lake
IN
Date:
3/22/2026
5
5555555
Very easy and smooth
Dennis
Magnolia
TX
Date:
3/22/2026
5
5555555
Quick responses, great communication, clear break down of loan
Ashleigh N
Pittsboro
IN
Date:
3/22/2026
5
5555555
Donna and the team over at fairway are the absolute best! Thw whole process was fast and painless, truly life savers!
Brandon
Somerset
MA
Date:
3/22/2026
5
5555555
Process was quick and easy.
Dawson Scott
Clarksville
TN
Date:
3/22/2026
5
5555555
Excellent customer service
Amy
Woodbridge
VA
Date:
3/22/2026
5
5555555
Mark was very good at explaining the numbers clearly.
Alice
Vienna
VA
Date:
3/22/2026
5
5555555
Any questions we had Dan was right there as well as helping with internet statements
Dixie L
Whitney
TX
Date:
3/22/2026
5
5555555
Jill made the process very smooth even with all the hiccups we had on my end. If you need someone to hold your hand and walk you through evey step of the process look no further. Jill is going to work for you to make your home purchase a seamless process.
Jacob
Bismarck
ND
Date:
3/22/2026
5
5555555
Lucas is very communicative and responsive. He got to know our personal situation and made sure to keep nudging us on deadlines and open tasks so the mortgage was closed on on-time. He's a great person to partner with.
Bradley
Stoughton
MA
Date:
3/22/2026
4
4444444
We are settled in our new home. The staff is very nice.
Douglas Wayne
Charlotte
NC
Date:
3/22/2026
5
5555555
Personal attention and keeping us in the loop
John
Rosenberg
TX
Date:
3/22/2026
5
5555555
Eric and Andrew made the process so easy and they were quick to respond if I need and questions answered. Just a overall pleasant experience!!
Nancy
Richardson
TX
Date:
3/22/2026
5
5555555
Great communication and explanations! Very helpful
Roni
Drumore
PA
Date:
3/22/2026
5
5555555
Will was amazing. He made the process simple and easy to understand. If you has any questions he was available to answer. Amazing service.
Teresa
Lynchburg
VA
Date:
3/22/2026
5
5555555
I was always unsure how the home buying process worked and it was a big step for me and my family but with Ryan's help and guidance i I felt very reassured Almost to the point of disbelie!!! I herd the horror stories of buying a home, but with rayan and his team I experienced no such thing and i I commend Ryan for putting up with my constant reassurances he really went the extra mile and I knew I was talking and going theough my process with a professional.
Victor
Humble
TX
Date:
3/22/2026
5
5555555
..........
Justin B
Plymouth
MN
Date:
3/22/2026
5
5555555
Kevin was very knowledgeable about the entire home loan process and explained all the details to us easily. Communication was excellent. Very glad to work with him.
John H
Dacula
GA
Date:
3/22/2026
5
5555555
Jared was easy to work with, he made the process as smooth as possible. He was always available whenever we had a question and provided us with all the support we needed along the way. Thank you for everything.
Layal
Newnan
GA
Date:
3/22/2026
5
5555555
Lucas! :) Very knowledgeable. Seamless experience.
Allison
Madison
GA
Date:
3/22/2026
5
5555555
From the moments of the first interaction till the very end I have nothing but good things to say!!! I truly feel that Tara and her entire team were there to assist me and make the best decision !! Countless times I sent emails after hours and Tare and her team immediately responded ! I will definitely be recommending Tara to everybody and anybody that is ready to take this next big step in their life!! Thank you again for all your help and support during this journey!!
Jennifer
Deland
FL
Date:
3/22/2026
5
5555555
Genuine niceness, fast response time, willing to talk things through at any time
Ryan
Newnan
GA
Date:
3/22/2026
5
5555555
Good communication and execution
Isidre
Hoschton
GA
Date:
3/22/2026
5
5555555
Their availabilty to help us along the pathway to closing was most helpful towards our refinancement.
Omar Detrick
Fresno
TX
Date:
3/22/2026
5
5555555
convenience
Colton
Madison
GA
Date:
3/22/2026
4
4444444
very efficient
Jayson Charles
Burlington
NC
Date:
3/22/2026
5
5555555
Great team to work with! Always great at communicating and answering all of my questions promptly .
Dawson Warren Glen
Paragon
IN
Date:
3/22/2026
5
5555555
Yes, very good at communicating
Jahmela Afiya
Copperas Cove
TX
Date:
3/22/2026
5
5555555
Paulina Krzysica is a very kind, warm, and friendly person. Whenever I had any questions, she responded very quickly. She can advise on which option is best for the client. I'm very happy with her experience and that I found her. I recommend her to everyone
Szymon
Mokena
IL
Date:
3/22/2026
5
5555555
Everything went smoothly . We were informed along the way of all the details every step of the way . Felt like we were taken care if of like family
Laura
Baltimore
MD
Date:
3/22/2026
4
4444444
Stressful towards the closing
Isaac
Newark
OH
Date:
3/22/2026
5
5555555
Aside of the level of professionalism & "getter done" attitude, I've always felt like I'm taking to a real person, and Dave is awesome.He's not some condescending company man just pushing me through the paces to close a deal. He honestly treated me like a close friend, which I greatly appreciated. Every question I asked was answered to satisfaction, no matter how big or small. My first home buying experience has gone down as one of greatest, with special thanks to him.
Robert
Campbell
OH
Date:
3/22/2026
5
5555555
Frienly staff . Helping to solve problems.Give good advice.
Firdos
Chicago
IL
Date:
3/22/2026
5
5555555
He got me across the finish line
Shawn R
White Plains
MD
Date:
3/22/2026
5
5555555
The ease of working with Matt! He's very knowledgeable and takes the stress out of the whole process. We would highly recommend.
Alisa H
De Soto
KS
Date:
3/22/2026
5
5555555
The response time and easy process
Abraham M
Overland Park
KS
Date:
3/22/2026
5
5555555
Dan and his team kept us updated throughout the process they were very knowledgeable and was a smooth process
Daryl L
Spring Hill
FL
Date:
3/22/2026
5
5555555
Brad is very helpful and patient. He answered all of my questions thoroughly. I'm grateful he was on our team!
Alice Caitlin
Thomasville
NC
Date:
3/22/2026
5
5555555
Strong communication and willing to take the time to find find the best option for our needs
Christina A
Middleburg
FL
Date:
3/22/2026
5
5555555
Very helpful and responsive!
William
Phoenix
AZ
Date:
3/22/2026
5
5555555
Lots of constant communication so I always knew what was happening and where I was in the loan process!
Jancy
Dawsonville
GA
Date:
3/22/2026
5
5555555
We really appreciated being updated at the process steps were completed. We also felt valued when Trey came to the closing.
Jennifer
Birmingham
AL
Date:
3/22/2026
5
5555555
as a first time home buyer you guys helped me throughout every process and responded in a quick time frame
Brendan
Neenah
WI
Date:
3/22/2026
5
5555555
Justin was extremely quickly responsive, took time to explain things to us, reassure us through the process and was just a generally really nice guy. We appreciate him!
Kathryn
Raleigh
NC
Date:
3/22/2026
5
5555555
you make the whole process easy and stress free
Matthew B
Frankford
DE
Date:
3/22/2026
5
5555555
Todd provided clear communication and explanations through every step of the process. Everything was as smooth as could be!
Richard
Blue Springs
MO
Date:
3/21/2026
5
5555555
Lou is knowledgeable and reachable for questions.
James H
Alpharetta
GA
Date:
3/21/2026
5
5555555
Cindi is always amazing to work with! She made the process so seamless and easy!
Jennifer L
Graham
WA
Date:
3/21/2026
4
4444444
I'm in disbelief that I was able to do all factors of purchasing a home over my computer and get my forever home for retirement, thank you Steve , and your wonderful team.
Michael
Woodville
AL
Date:
3/21/2026
5
5555555
Clear and fast communication of mortgage options.
Matthew
Inver Grove
MN
Date:
3/21/2026
5
5555555
Did great
Ralph Kenneth
Corpus Christi
TX
Date:
3/21/2026
5
5555555
Very friendly and easy to work with. Made the expereince go smoothly and easy.
Malia
Tucson
AZ
Date:
3/21/2026
5
5555555
Everything went very smoothly thank you very much
Nora
Bethel
OH
Date:
3/21/2026
5
5555555
Brian was knowledgeable, patient and excellent to work with.
Hayley
Westerville
OH
Date:
3/21/2026
5
5555555
It was a pleasure working with you all, and the fact you were able to help me in at time of need. The process was fast and painless. I look forward to working with you in the future
Jonathan Ray
Louisville
KY
Date:
3/21/2026
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Toll Free: 866-912-4800
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