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About Us

Who We Are

At Fairway Independent Mortgage Corporation, customer service is a way of life. #FairwayNation mortgage loan officers are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted mortgage advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust.

Our #FairwayNation strongly believes the way we do things is just as important as what we do. Every team member is guided by our core values, which define how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day — it's WHAT we do and it's WHO we are. #FairwayNation

View Leadership TeamView Fairway's History

Serving borrowers is our number one priority

Read testimonials from real customers working with Fairway Loan Officers
5
5555555
Always professional. Simplifies the home buying process or refinancing as much as possible.
Christopher
New London
MN
Date:
8/24/2026
5
5555555
We had an excellent experience throughout the entire loan process. Tim Strickler, our loan officer was friendly, professional, knowledgeable, responsive and extremely helpful from start to finish. Everything was explained clearly, emails and texts were answered promptly, and the process went much more smoothly than we expected. We highly recommend him to guide you through the loan process from start to finish.
Kay
Davenport
FL
Date:
8/24/2026
5
5555555
Abbie was super knowledgable, gracious, patient, communicative, personable. Always felt like she was willing to work with what we wanted. She put together and offer that made sense for us and kept us on time to get to our closing date!
Tavita
Kansas City
MO
Date:
8/24/2026
5
5555555
Ben was helpful, knowledgeable and always responded quickkly. He had our best interests in mind throughout.
Benjamin
White Bear Township
MN
Date:
8/24/2026
5
5555555
Communication and availsbility if help was needed
Andrew
Gaffney
SC
Date:
8/24/2026
5
5555555
Incredibly fast and detailed correspondance, met and exceeded all expectations, got us a potential escrow timeline that our realtor labeled as "so good it doesn't even seem real."
Brett
Los Angeles
CA
Date:
8/24/2026
5
5555555
Transparent communication, responsiveness, and a commitment to meeting customer needs and timelines
Volodymyr
Spring
TX
Date:
8/24/2026
5
5555555
Very nice and informative very theroug also
Barbara
Greendale
WI
Date:
8/24/2026
5
5555555
and her team members were absolutely fabulous! They were professional, courteous, and helped me along every step of the way. I would highly recommend Heidi and her team in the future!
Mark
Goodyear
AZ
Date:
8/24/2026
5
5555555
Catalina and her team paid great attention to detail in all matters, were transparent and very quick in their response time. They were easy to reach and communication was effective.
Alondra
Oakland
CA
Date:
8/24/2026
5
5555555
Tyler gave me a great rate, and is very communicative and responsive. This is my second time working with him, and I'd recommend him to anyone without hesitation!
Hee Young
Lawrence Township
NJ
Date:
8/24/2026
5
5555555
Cole was great! He was very communicative and strived to educate me on all the different processes which was very helpful in understanding it all. He made me feel confident in my buying power and provided me tools and resources to estimate my costs ahead of time. I would definitely use him again and recommend him to anybody else.
Cristian
Eagan
MN
Date:
8/24/2026
5
5555555
Greg was great throughout our entire loan process. Whenever we didn’t understand something, he would take the time to call us, explain the different scenarios, and make sure we understood our options. He was always patient, responsive, and helpful, which made such a stressful process feel a lot easier.
Iris
Hyattsville
MD
Date:
8/24/2026
5
5555555
When the sale on our house cancelled at the last minute, leanne was incredible with coming up with all options and contingencies to keep everything on track. She was very responsive and the team was great at keeping everything moving.
James
Mechanicsburg
PA
Date:
8/24/2026
5
5555555
We are old school and preferred to speak with someone instead of always an email or text, Cindy was very accommodating to us when we phoned her. Always pleasant!
Sheila
Grafton
WI
Date:
8/24/2026
5
5555555
You helped immediately reduce my stress and unfamiliarity with the process go so smooth every step of the way. Being super knowledgeable and breaking down the process in bite sized pieces were so needed and appreciated.
Morgan
Raleigh
NC
Date:
8/24/2026
5
5555555
The communication and the a easy brief explanation of the housing process.
Luis
Litchfield
MN
Date:
8/24/2026
5
5555555
I Like that there with you every step of the way and answering any questions and very helpful and there experience at what they do is very good
Danny
Safford
AZ
Date:
8/24/2026
5
5555555
You were so fast to respond to everything and answered my questions day and night. I truly don't think we could have gotten the house we did if we didn't go through Fairway! Thank you!
Tara
Oshkosh
WI
Date:
8/24/2026
5
5555555
Kept us informed through every step. Very knowlegable and worked to get us the best rate given the terrible rates lately
Maura
Conesus
NY
Date:
8/24/2026
5
5555555
Nate clear communications and always available to answer an questions I had.
David
Tampa
FL
Date:
8/24/2026
5
5555555
Heather was always quick to respond and patient with me. I had to use my phone most of the time to esign and it was a frustrating process for me.
Karen
Waco
TX
Date:
8/24/2026
5
5555555
Great attention to detail. Timely and thorough responses to our questions. Demonstrated great patience and professionalism to complete the process.
Alvin
Atlanta
GA
Date:
8/24/2026
5
5555555
Jordan himself ! He did a great job, up and above any other mortgage experience i have ever had.
Gregory
Westfield
IN
Date:
8/24/2026
5
5555555
Josh and team made everything easy and straightforward.
Spencer
Cheyenne
WY
Date:
8/24/2026
5
5555555
Kent was so easy to work with. He is personable, kind, and very knowledgeable. He was able to explain things to us in terms we understand and had some great helpful tricks!
Audrey
Olathe
KS
Date:
8/24/2026
5
5555555
Sue was super communicative, very responsive when I reached out, she explained things in a way I could understand, and always made sure I knew what the next step was.
Stephanie
Tucson
AZ
Date:
8/24/2026
5
5555555
Jo has been consistently clear, never misleading, prompt and very efficient. All of her team with whom I interacted reflected these qualities along with a pervasive cheerfulness which seemed genuine. I think especially strong competence operating in good faith may be what we all look for in professionals and it is such a boon when you find it!
Martin
Rockland
ME
Date:
8/24/2026
5
5555555
Consistent communication.
Marco
Cibolo
TX
Date:
8/24/2026
5
5555555
Chad was helpful helping me through this process.
Vern
Helena
MO
Date:
8/24/2026
5
5555555
Mackenzie was very helpful throughout this entire process and we were very pleased with her communication. Thank you for making this happen!
Michele
Reno
NV
Date:
8/24/2026
5
5555555
Doug was easy to work with and took care of any issues that arose
Dana
Indianapolis
IN
Date:
8/24/2026
5
5555555
If there was a rating higher than GREAT, Melanie would've earned it. She was amazing to work with and kept us up to date at every step.
Michele
Reno
NV
Date:
8/24/2026
5
5555555
He was very quick to respond and explained the process. As a first time home buyer it made the process easier and less anxiety inducing.
Colin
Phoenix
AZ
Date:
8/24/2026
5
5555555
Kristin was so helpful through the entire process! She was in constant communication about everything I needed to know/do and was willing to answer any questions I had a long the way!
Cassandra
Kittanning
PA
Date:
8/24/2026
5
5555555
Being a new homeowner, I was worried our process would be complicated, but it was made simple and easy to follow. Bit of back and forth with duplicates to underwriting but not too bad. All in all the service provided was amazing.
Joshua
Clayton
NC
Date:
8/24/2026
4
4444444
The rate was locked in.
Gregory
Suffield
CT
Date:
8/24/2026
5
5555555
Extremely helpful and always available to reach out and get help
Kaley
Kathleen
GA
Date:
8/24/2026
5
5555555
He was extremely helpful with any questions we had or as soon as any new steps came up he got with us and helped with anything we needed. A couple times we had questions not even relating to the loan process and he gave us information that was very helpful with the entire process actually. He is definitely someone I will recommend to any person I know of that tries to buy a home in the future. Thank you so much we truly appreciate everything you did to help us reach a dream we had.
James
Vancouver
WA
Date:
8/24/2026
5
5555555
The responsiveness and accomodating numerous questions made this a very pleasurable experience.
Amy
Tarpon Springs
FL
Date:
8/24/2026
5
5555555
The responsiveness and accomodating numerous questions made this a very pleasurable experience.
Amy
Myrtle Beach
SC
Date:
8/24/2026
5
5555555
Communication was always prompt and detailed, our best interest and needs were never forgotten or overlooked.
Jeffrey
Peabody
MA
Date:
8/24/2026
5
5555555
Klara and her team explained the entire mortgage application process thoroughly and provided an online platf that was easy to upload documents.
Gail
Lake In The Hills
IL
Date:
8/24/2026
5
5555555
Sarah was very quick and knowledgeable. Thank you for an amazing loan process!
Ryan
El Cajon
CA
Date:
8/24/2026
5
5555555
Bart's outgoing personality and understanding through it all made it worth all the stresses and struggles that come with getting a loan!
Kristen
Zebulon
NC
Date:
8/24/2026
5
5555555
very helpful and great communication
Andrea
Lawrence Township
NJ
Date:
8/24/2026
5
5555555
Every process explained and questions answered.
Tony
Marshall
TX
Date:
8/24/2026
5
5555555
Clear expectations and communication throughout the pre-approval and loan process
William
Atlanta
GA
Date:
8/24/2026
4
4444444
So communication was good; client reported much was requested at the last minute (several items) ( which led us to believe that final underwriting was worked in at last week. But all in all, good
Leslie
Boerne
TX
Date:
8/24/2026
5
5555555
Personable, helpful and clear communication.
Kelly
Blowing Rock
NC
Date:
8/24/2026
5
5555555
The entire process with Sarah was quick and . Great communication and always available to answer any questions. Her service went above and beyond for closing on our house.
Trevor
Mukwonago
WI
Date:
8/24/2026
5
5555555
Justin was very responsive and a wealth of knowledge for first time homebuyers like myself and my husband! Very kind and patient, we knew we could count on him in every step of the home buying process! Justin rocks!
Savannah
West Valley City
UT
Date:
8/24/2026
5
5555555
Professional, experienced, friendly, excellent at communication, working as a team
Steven
Centreville
VA
Date:
8/24/2026
5
5555555
was always attentive to every document, very professional in making the purchase of the house
Rodrigo
Harrisburg
PA
Date:
8/24/2026
5
5555555
Very professional and the entire staff is so friendly, knowledgeable and easy to work with.
Trina
Blytheville
AR
Date:
8/24/2026
5
5555555
Communication, personal service, and the knowledge that we could trust the team to keep us on track.
Christina
Cheyenne
WY
Date:
8/24/2026
5
5555555
Good communication
Deborah
Centreville
VA
Date:
8/24/2026
5
5555555
Everything was smooth and the closing was done in time.
Raj Varun
Austin
TX
Date:
8/24/2026
5
5555555
Art, Michael and the team were so responsive and communicative. I felt like they understood my needs and were focused on educating me and getting me what I needed vs. pushing me into something. Buying a house is a huge decision and can be a confusing process, but Art and his team made it so wasy easy for me!
Carolyn
West Chester
PA
Date:
8/24/2026
5
5555555
The system tools were easy to navigate, with timely updates throughout the process. James and Maya were responsive, answered questions promptly, provided clear guidance, and helped complete the process efficiently and timely.
Jana
Plantersville
TX
Date:
8/24/2026
5
5555555
I was extremely pleased with the prompt feedback and how proactively you explored alternative solutions whenever challenges arose during the loan process.
Hyundong
Vestavia
AL
Date:
8/24/2026
5
5555555
Andrea was super responsive and always checked if there were any questions she could help answer.
Kai
Minneapolis
MN
Date:
8/24/2026
5
5555555
Matt has always been amazing at getting the job done. He consistently communicates to make sure we know what’s going on and always finds creative solutions to any problems that may arise.
Paul
Seminole
FL
Date:
8/24/2026
5
5555555
Promptness in the process
James
Peculiar
MO
Date:
8/24/2026
5
5555555
Kristin repeatedly went above and beyond for us to help make our experience as smooth and painless as possible.
Kelila
Lincoln
NE
Date:
8/24/2026
5
5555555
She was very reachable and explained everything throughout the process. She also answered very fast so we were able to complete everything before our short closing date.
Maya
Bismarck
ND
Date:
8/24/2026
5
5555555
Bradford was punctual, a great communicator, and prompt with needs.
Zachary
High Point
NC
Date:
8/24/2026
5
5555555
Everything, thank you again.
Sean
Raleigh
NC
Date:
8/24/2026
5
5555555
Professionalism,, response time to both phone calls and emails. Very knowledgeable and explained in detail certain details of the loan.
Charles
Beverly Hills
FL
Date:
8/24/2026
5
5555555
Luke was very responsive, clear and knowledgeable in his responses, available to reach almost anytime. He also checked in with us during the house search process, kept us informed along the way, and was extremely professional, kind, and caring!
Ian
Chaska
MN
Date:
8/24/2026
5
5555555
Bill was there to provide guidance and walk me through each step along the way. This is the 2nd mortgage I worked with him on and would not hesitate to work with him again.
Alan
Pfafftown
NC
Date:
8/24/2026
5
5555555
Brian, your team did an excellent job with communicatio. Their hardwork and dedication is what made the experience great!
Olivia
Garland
TX
Date:
8/24/2026
5
5555555
Nicks avainability, helpfulness and calm
Dianne
Owls Head
ME
Date:
8/24/2026
5
5555555
Provess went very well and explained well
Abel
Indianapolis
IN
Date:
8/24/2026
5
5555555
I had the immense pleasure of working with Vince and Josh! They are incredibly kind, patient, and super knowledgeable. They made this part of the experience an easy one.
Manuel
Orlando
FL
Date:
8/24/2026
5
5555555
Lori provided phenomenal guidance throughout the entire process.
Lawrence
Springfield
VA
Date:
8/24/2026
5
5555555
Honest, quick and overall awesome!
Bradley
Apex
NC
Date:
8/24/2026
5
5555555
The professionalism and competency of the Turley Team was fantastic!
William
Westfield
IN
Date:
8/24/2026
5
5555555
Brandi and her team were responsive, very knowledgeable on the VA process, and good at what they do.
Isaac
Manhattan
KS
Date:
8/24/2026
5
5555555
Brandi and her team were resposive and were very knowledgeable.
Hannah
Manhattan
KS
Date:
8/24/2026
5
5555555
very easy and stress free
Christopher
Tewksbury
MA
Date:
8/24/2026
5
5555555
Bills polite persistance and his attention to our needs.
David
Cicero
IN
Date:
8/24/2026
5
5555555
Helping us with crunching numbers together and giving us an idea of what we could afford. always answering any questions we had. Jason is a great guy!
Connor
Jefferson
WI
Date:
8/24/2026
5
5555555
Gene constantly communicated with us during the entire process we always knew what the next step was and working with Gene made buying our new home easy
Charles
Albuquerque
NM
Date:
8/24/2026
5
5555555
Management of an unprecedented situation was fantastic behind the scenes. Made it much less stressful for me
Drew
Columbus
OH
Date:
8/24/2026
5
5555555
Good communication and quick responses with tasks that were easy to understand and complete.
Noah
Moorhead
MN
Date:
8/24/2026
5
5555555
Jordan communicated great and we felt cared about!
Sean
Surprise
AZ
Date:
8/24/2026
5
5555555
Mendy communicates very well and her knowledge is fantastic. It made us feel very comfortable throughout the whole process.
Glenn
Godley
TX
Date:
8/24/2026
5
5555555
Very accessable. Shara made it easy to understand where we were at in the process. She had emapthy when things fell threough at times when making offers on hiomes, and that actually helped encourage us. Celebratory in the end when we closed, that was cool. Great experience.
Spencer
Alexandria
OH
Date:
8/24/2026
5
5555555
Easy and straightforward process . Always felt well taken care of by Jon and his knowledgeable team . Fast and direct communication on any questions I had throughout the process .
Thomas
Fishers
IN
Date:
8/24/2026
5
5555555
Sean was very professional, straigh forward, and worked efficiently to communicate the process, what was needed, and his response time was outstanding. He is very knowledgable and got us the best rate. We enjoyed working with him and will refer friends/family.
Lita
Lorton
VA
Date:
8/24/2026
5
5555555
Miranda was very helpful and always available for any questions or concerns we had she walked us through all the options and was knowledgeable and personable
Dawn
Belchertown
MA
Date:
8/24/2026
5
5555555
Very straightforward communication, answered all my questions all throughout the process. Got back to me very quickly with every question and document.
Jose
Fargo
ND
Date:
8/24/2026
5
5555555
Fast responses and explained everything perfect!
Bronx
Grand Rapids
MI
Date:
8/24/2026
5
5555555
Nicole delivers! period
Socheat
Cochran
GA
Date:
8/24/2026
5
5555555
Great customer service always made it easy to understand and talk to when ever I had a problem or issue
Jarmaine
Hamilton
OH
Date:
8/24/2026
4
4444444
The process was smoother than I thought it would be.
Brianna
Rockford
IL
Date:
8/24/2026
5
5555555
Stephanie is so great to work with! She's very prompt with answering questions and is very knowledgeable! She's very nice and helped so much!
Melissa
Garrett
IN
Date:
8/24/2026
5
5555555
The process and explanation of documents was clear throughout. Questions were answered and explained in a proficient manner.
Alexander
Dallas
TX
Date:
8/24/2026
5
5555555
Their service and attention were excellent, and they also provided good advice and assistance.
Cindy
Tucson
AZ
Date:
8/24/2026
See More Reviews

Our Leadership

Steve Jacobson
CEO
Len Krupinski
Chief Operations Officer
Scott Fletcher
Chief Credit Officer
Todd Gavinski
Chief Financial Officer
Michael Blake
President of Capital Markets
Julie Fry
Chief HR Officer
Paola Kielblock
President of Retail Products
Louise Thaxton
AWI CEO and Branch Manager
Caleb Ondrusek
EVP of Technology and Innovation
Joy Johnson
Chief Strategy Officer
John Hotchkiss
Chief Risk Officer
Sherri Anderson
CEO Fairway Cares
Trista Mayer
Chief Compliance Officer
Tom Westerfield
President - FLS
Jon Tobias
President Branch Production
Kim Yowell
EVP Servicing
Kathleen Wenzel
‪SVP Conventional Underwriting Manager
Angie Alvaro
‪SVP Government Underwriting Manager

A Brief History of #FairwayNation

Founded in 1996
1996 - 1998
2000 - 2009
2010 - 2015
2016 - 2020
2021 - NOW

Fairway was founded by Steve Jacobson and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross. Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas.

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Fairway Independent Mortgage was Incorporated


Fairway opened its first warehouse line

Talk to a Fairway Professional

Find out why Fairway puts borrowers first, every time.

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Second Corporate location was opened in Plano, TX


Hired 500th team member

Hello to Fairway's AMC, Frisco Lender Services


First Military Mortgage Specialist Boot Camp and Home Giveaway


Began servicing loans


Fairway established Employee Stock Ownership Plan, giving employees stock ownership of the company

Became licensed in all 50 states


Founded two charity organizations, American Warrior Initiative and Fairway Cares

Gained ownership of fairway.com and home.com


Funded our highest annual volume: $72.5 billion!

Careers at Fairway

At Fairway we foster an environment that promotes community and culture from every level by encouraging employees to volunteer and help their local communities.
Fairway Careers
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
Contact Customer ServiceLoan Serviced in New York? Click Here
Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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© Copyright Fairway Independent Mortgage Corporation | NMLS Entity ID #2289 |
www.nmlsconsumeraccess.org. All Rights reserved.
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