Luis is incredible to work with! He is always available for questions and happy to answer them. He easily explained the process in digestible terms, as most of us are not fluent in mortgage/financial verbiage. I was especially pleased with the automated weekly updates from the portal, to keep us informed on what step we're at in the process. As a first-time home buyer, I greatly appreciate his efforts, genuine care, and respect for time. He really went above and beyond! Highly recommend him as a loan officer for your home purchases.