Melissa made what could have been a very stressful experience, a pleasant one. We knew we were in capable, caring, and competent hands. Any problems we had with the builder, Melissa went to bat for us. We were well informed throughout the whole process and Melissa made it feel like we were working with an old friend who we knew we could trust. She was prompt, responsive, and answered our questions thoroughly and almost immediately. We will work with her again in a heartbeat