West, is experienced and attentive. He communicated with us all they way through our transaction. Great service!
Lisa Jean
Buffalo
NY
5
Trevor worked so hard for us in order to allow us to close on our house. Answer calls and messages late at night, early in the morning - all hours of the day. He made sure that everything was in order for us to close on our house. Both our realtor (20 years of experience) and our attorney had said that they haven't seen someone work as hard as Trevor and they don't think this deal would've gotten to the finish line without his efforts. I cannot speak highly enough of what Trevor did for us.
Cody
Mchenry
IL
Date:
11/4/2025
5
Trevor worked so hard for us in order to allow us to close on our house. Answer calls and messages late at night, early in the morning - all hours of the day. He made sure that everything was in order for us to close on our house. Both our realtor (20 years of experience) and our attorney had said that they haven't seen someone work as hard as Trevor and they don't think this deal would've gotten to the finish line without his efforts. I cannot speak highly enough of what Trevor did for us.
Cody
Mchenry
IL
Date:
11/4/2025
5
He helped me to get my home, he was constantly
Brenda
Maricopa
AZ
Date:
11/4/2025
5
He helped me to get my home, he was constantly
Brenda
Maricopa
AZ
Date:
11/4/2025
5
Thank you so much for the help Lori. You helped us TREMENDOUSLY and all remotely too which is the crazy part. You made this whole experience easy and pleasant for a first timer like myself so I thank you from the bottom of my heart!
Nelson
Virginia Beach
VA
Date:
11/4/2025
5
Thank you so much for the help Lori. You helped us TREMENDOUSLY and all remotely too which is the crazy part. You made this whole experience easy and pleasant for a first timer like myself so I thank you from the bottom of my heart!
Nelson
Virginia Beach
VA
Date:
11/4/2025
5
Great attention to detail and good communication .
Kirby Jean
Underwood
WA
Date:
11/4/2025
5
Great attention to detail and good communication .
Kirby Jean
Underwood
WA
Date:
11/4/2025
5
Thank you for makong this a smooth and enjoyable process . This is the third time I used your service and I always appreciate your guidance through this stressful process. This was not stressful at all.
Brandy Sue
Greer
SC
Date:
11/4/2025
5
Thank you for makong this a smooth and enjoyable process . This is the third time I used your service and I always appreciate your guidance through this stressful process. This was not stressful at all.
Brandy Sue
Greer
SC
Date:
11/4/2025
5
Great service, friendly attitude and clear communication
Matthew
Longview
WA
Date:
11/4/2025
5
Great service, friendly attitude and clear communication
Matthew
Longview
WA
Date:
11/4/2025
5
Derek was great to work with. Attentive. Knowledgeable. Always taking my calls despite time of day or day of week. Sense that he cares about his clients successes.
Luis
Charleston
SC
Date:
11/4/2025
5
very professional, experienced, fast service
Mariza
Brownsville
TX
Date:
11/4/2025
5
was very professional and efficient with her time and helping us. She was easy to get a hold of and answered every question I had in timely manner. I never once was worried about the process, and I had complete and total faith and trust in her when it came to achieving our goals. I have never worked with a realtor that was so amazing. Amazing to work with. I would highly recommend her to anyone.
Keira M
New Haven
IN
Date:
11/4/2025
5
5.0 Stars!
Benjamin Bowen
Date:
11/4/2025
5
Good communication, scheduling, and follow through
Benjamin B
Longmont
CO
Date:
11/4/2025
5
- The warm welcome of Mr. Serrano makes me feeling comfortable to continue working with Fairway
- The communication via email, phone and text messages and the patience of Mr Serrano's Assistants helps me a lot to understand what to do and be prepared to send all scanned documents.
- The Fairway Application with electronic signature makes everything easier to move fowards.
- The Fairway application explains all steps before moving forwards.
- The Apllication is very simple and very easy to understand.
- In additition to the emails, Fairway agents call me to explain each step and remember me to check my emails to move forwards. That allows me to understand all steps easily.
- Fairway agents explain to me the right documents I need to send as we move to each step.
- The communication day to day with the Real state Agent(Antony Claodio) was extremely helpful to me and to my wife to better understand each step as English is our 2nd language. He explains to us all steps in French.
- The real state Agent was really opened in communicating in our language(French) and assists us to find the best option to move forwards.
- The communication via emails and phone with Serrano's Assistants was great. They are polite and use patience to make sure that I did the right things
-
Apollinaire Aman
Bellevue
NE
Date:
11/4/2025
5
As a first time buyer, everybody from fairway was patient and helpful. I had a few deals fall through throughout the year but they stuck by me and made it work. Highly appreciative and will highly recommended.
Daniel Anthony
Patchogue
NY
Date:
11/4/2025
5
really appreciated the timely responses and clear and open communication.
Amanda
San Tan Vly
AZ
Date:
11/4/2025
5
Very informative and easy to work with
Donavan J
Burleson
TX
Date:
11/4/2025
5
Will and his team did an amazing job! They communicated very well with everything and were a pleasure to work with.
Madison
Noblesville
IN
Date:
11/4/2025
5
This is my second time using Joe, Rebecca and their team to refinance. The first time was several years ago and I felt that process was very to navigate and they helped at every turn. This most recent time was even better. They have added more technology to allow for easier sharing of documents and it was easy to see what I still needed to do. The E signatures took care of the majority of the documents I needed to sign. Closing was a breeze as they came right to the house and worked around my hectic schedule.
Daniel C
Milford
MA
Date:
11/4/2025
5
I was extremely pleased with how communicative Andy and his team were and how thoroughly they explained the process and the options!
Brittany
Kansas City
MO
Date:
11/4/2025
4
4.0 Stars!
Mitchell Lockhart
Date:
11/4/2025
4
It was a easy process.
Mitchell Lee
Canal Fulton
OH
Date:
11/4/2025
5
Jamie was amazing to work with throughout the whole process. He is very easy to talk to and makes everything easy to understand. He always communicated well and keeps in touch with you. I would recommend Jamie for anyone looking for a mortgage.
Dawson Dewald
Date:
11/4/2025
5
Just an overall great team...
Michael D
Killeen
TX
Date:
11/4/2025
5
Hayley's communication was outstanding and was there when we needed help or guidance.
Berkley K
Spokane Valley
WA
Date:
11/4/2025
5
Great communication, and Jason was always willing to answer my questions and explained everything in a way that made sense
Kylinn R
Greenacres
WA
Date:
11/4/2025
5
MaryAnn helped me for a span of 2-3 years while we searched for the perfect home and was very understanding and patient with us. Very clear instructions the entire process, made it very easy. Thank you very much for the help!
Donnie Ray
Haltom City
TX
Date:
11/4/2025
5
Personal interaction
Joe B
Tyler
TX
Date:
11/4/2025
5
The process was great, was kept up to date on everything and was given ample notice whenever something was needing my attention.
Matthew A
Candia
NH
Date:
11/4/2025
5
Your friendlyness, your professionalism and the ease and speed in which you handled everything . Thank you
Robert Donald
Oregon City
OR
Date:
11/4/2025
5
Trevor was amazing Even at my first contact with him! He is knowledgeable and very communicativ. He was with me and kept me in the loop every step of the way. This made first time home buying less stressful. I will definitely be recommending him to anyone looking at houses and needing a lender.
Francesca Kathleen
Woodland Park
CO
Date:
11/4/2025
5
Christie was so informative, answered all our questions in a timely manner, explained everything well and was very patient. She was wonderful to work with!
Jennifer A.
Wendell
NC
Date:
11/4/2025
5
Working with David was an outstanding experience. He made the process seamless from start to finish through clear communication, prompt responsiveness, and genuine professionalism. His deep knowledge of loan options and market trends provided clarity and confidence every step of the way.
Lynare A
Asheville
NC
Date:
11/4/2025
4
Always ready to call and
Luke
Kansas City
KS
Date:
11/4/2025
5
Laura Franks and her team are sensational. If Laura wasn’t immediately available for some reason, another one of her team members, Tamura Young, was also available and just as well researched and helpful.
“It’s not about the loans we do; it is about the hearts we change and the people we help.”
Steve Jacobson
Founder & CEO
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