Mark is highly professional and knowledgable. Super friendly communication. Excelent understanding to personal circumstances. Mark has great linkages to assistance programs and can advise and recommend what might work best for the current financial circumstances. Also, very dedicated to his work and client, he made himself available even during after hours to provide clarifications. Most importntly, Mark supported us to get the right education of the whole process from A-Z and facilitate the process as interesting life learning experience to inform our decisions. He is the best among the 5 differet officers that we worked with, and he made our dearm comes true. Highly recommended, especially for those with Zero home buying experience.