We had an outstanding experience working with Tom Kressler at Fairway Home Mortgage, and I cannot recommend him highly enough.
What impressed us most about Tom was how personable, attentive, and incredibly responsive he was throughout the entire process. It is clear that Tom understands something that can easily be overlooked in the mortgage business: while he does this every day, his customers do not. For many people, obtaining a mortgage may be their first experience with the process—or something they encounter only a handful of times in their lives. Tom never assumed we knew what came next. He took the time to explain things clearly, answer questions, and make sure we were comfortable and informed every step of the way.
Where Tom truly distinguished himself, however, was when we encountered some significant and completely unexpected curveballs. Rather than adding to the stress, Tom was exactly the person you want on your side in those moments. He remained calm, reassuring, and solution-focused. He communicated clearly, laid out our options, and worked diligently to keep everything moving forward. His experience and professionalism were particularly evident when things didn't go according to plan.
Our experience with the larger Fairway Home Mortgage team was equally positive. Everyone we dealt with was professional, helpful, and clearly committed to getting us successfully to the finish line. The entire process felt well coordinated, and it was apparent that Tom had a strong team supporting him.
Buying a home and securing a mortgage can be stressful even under ideal circumstances. Having someone like Tom guiding the process made an enormous difference for us. He combines expertise and professionalism with genuine personal attention, and that is a difficult combination to find.
We would work with Tom again without hesitation and enthusiastically recommend him and the Fairway Home Mortgage team to anyone looking for a loan officer they can genuinely rely on.
