I believe our loan was fairly complex. My fiancée and I are both self-employed, live in different states, and are in the process of transitioning here in September. We had tight time frames, strict deadlines, and several extenuating circumstances. Karl was extremely communicative and patient throughout, helping us navigate the stresses of the situation with ease. Additionally, Karl remained friendly, genuine and legitmately seemed concerned for the outcome despite my somewhat being unintentionally difficult.