We had a very positive experience working with Mark. They were knowledgeable, responsive, and took the time to explain the loan process and answer our questions, which made a complex process feel manageable. Communication was clear and thorough throughout. From a personal preference standpoint, we tend to appreciate visual aids like charts or graphs to help compare options and track numbers, but this is simply how we best process information and not a shortcoming in their service. Overall, we would absolutely recommend them and are grateful for their professionalism and support throughout the process.