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Real Homebuyer experiences from recently closed loans
5
5555555
The service exceeded my expectations. The staff was friendly, professional, and responsive. Everything was handled efficiently, communication was clear throughout the process, and the overall experience was smooth and stress-free. I especially appreciated the attention to detail and willingness to help with any questions I had. Excellent service, friendly staff, quick response times, and a smooth overall experience. Everything was handled professionally and efficiently. What made it great was how easy everything was. The team was helpful, communicated clearly, and made me feel valued as a customer. The entire process was seamless from start to finish. I give a huge thanks to the entire team John, Suzy and Morgan they were awesome! Thank you guys for making my dream come true!!
Kateena
Aberdeen
MD
Date:
6/5/2026
5
5555555
Quick responses to question; pleasant interaction with all Staff.
Denise
Nampa
ID
Date:
6/5/2026
5
5555555
Delivered clear instructions and prompt service.
Leary
Fairfax
VA
Date:
6/5/2026
5
5555555
Steve was amazing! Being a first time home buyer I had questions about things that I wasn't sure of, but Steve walked me through everything and I would recommend him to anyone and everyone.
Nina
Athens
AL
Date:
6/5/2026
5
5555555
The communication and ability to handle things online. Answered questions answered my questions quickly via text or email even after hours. Got it all handled in less than 30 days!!!
Wendy
Sevierville
TN
Date:
6/5/2026
5
5555555
I would call Jon again, that's why I think he'd great. I have more property transactions coming up, I will call him again.
Ronald
Yucaipa
CA
Date:
6/5/2026
5
5555555
Victor got the job done, great to work with & very professional . thank you once again !
David
Kearny
NJ
Date:
6/5/2026
5
5555555
Communication in a timely manner and the ease of the process.
Elaina
Coatesville
IN
Date:
6/5/2026
5
5555555
Meredith was in contact with me during the whole loan process. I knew exactly where we were, what was needed, what needed to be signed, and what to expect during in the whole process. She stayed on top of everything and kep me well informed. I would highly recommend Meredith to anyone who needs a new mortgage, a refinance, a cash out, or any other loan matter.
DIANNE
Cleburne
TX
Date:
6/5/2026
5
5555555
Dottie is one of the fastest, most efficient, and hard working person I have ever had the pleasure of doing business with. Buying a home is a stressful but exciting time, and I felt like every need and concern was handled with care in this process with Dottie.
London
Wichita
KS
Date:
6/5/2026
5
5555555
communication and patience
Annelle
Temple
TX
Date:
6/5/2026
5
5555555
Arthur and his team are extremely knowledgeable of the Process of home buying. They are patient with each client. Promp with results and most of all He gets the job done. My husband and my complete family loves them
Crystal
Calumet City
IL
Date:
6/5/2026
5
5555555
We felt taken care of every step of the way! As first time home buyers, this whole process was incredibly intimidating and scary, but you and your team took the time to keep us informed, and made sure we were making safe decisions.
Isabella
Canton
GA
Date:
6/5/2026
5
5555555
Matthew Rice was very available and kind to answer all of my questions. I felt very comfortable even as a first time buyer. At closing there was not a single number I did not understand.
Savannah
Locust Grove
GA
Date:
6/5/2026
5
5555555
Everyone at Fairway was great to deal with and made the process painless and quick. They beat rate quote we got from another lender and set us up with great insurance agent in our area.
Monty
Sonora
CA
Date:
6/5/2026
5
5555555
The best experience, very professional and it made the process very easy.
ERTIL
Wheaton
IL
Date:
6/5/2026
5
5555555
Great communication. Travis gets things done and very professional
Scott
Overgaard
AZ
Date:
6/5/2026
5
5555555
..........n/a
Brian
Brownsburg
IN
Date:
6/5/2026
5
5555555
We have gone through the lending process six times and this was by far the easiest and quickest yet! Jennifer was so helpful every step of the way which relieved the stress of home buying. Great experience all around!
George
Tucson
AZ
Date:
6/5/2026
5
5555555
Luis was great
Daniel
Brimfield
MA
Date:
6/5/2026
5
5555555
Paulina was very easy to work with and was always available to answer any and all questions. I highly recommend her for all tour your loan needs .
Tracey
Chicago
IL
Date:
6/5/2026
5
5555555
Transparency and communication
Matthew
Coatesville
IN
Date:
6/5/2026
5
5555555
Constant communication and very easy to work with!
Kristin
Roselle
IL
Date:
6/5/2026
5
5555555
Stayed in touch, answered all our questions in a timely manner. Made proecess simple.
Brian
Henderson
NV
Date:
6/5/2026
5
5555555
Melissa was very attentive. She kept me informed each step of the way, put in extra effort to call as opposed to only communicate via email, and explained things in detail which is very helpful as a first time home buyer. Very happy with my decision to choose Melissa for this process!
Rachel
East Boston
MA
Date:
6/5/2026
5
5555555
Communication . Thorough Professional Fun
Jackie
Bryan
TX
Date:
6/5/2026
5
5555555
He was easy fast and reliable when communicating and achieving our needs throughout the home buying process
Bianca
Oceanside
NY
Date:
6/5/2026
5
5555555
Response was quick, answers all questions. The approval process was quick
Carrie
Citrus Springs
FL
Date:
6/5/2026
5
5555555
Efficient, friendly
Joshua
Bel Air
MD
Date:
6/5/2026
5
5555555
Abbey is super prompt, professional, great communicator, and easy to work with.
Alexander
Middleton
WI
Date:
6/5/2026
5
5555555
What made the experience so great was the incredible support and guidance I received as a first-time homebuyer. Going into this process can feel incredibly overwhelming, but the team at Fairway took the time to clearly explain all of my options and answer every single question I had.
Jose
Roselle
IL
Date:
6/5/2026
5
5555555
From day one she was amazing! She was so helpful every step of the way. She answered so many questions and overcame so many obstacles that came up. Definitely will recommend her as much as possible. Thanks again for all the help!
James
Perkinston
MS
Date:
6/5/2026
5
5555555
Nate was very responsive with questions throughout the process. He explains things in plain language & was always so patient. Nate always had our best interest in mind. We are so grateful for his expertise!
Martina
Jamestown
ND
Date:
6/5/2026
5
5555555
Great response time. Good communication and helpful with understanding the break down and dynamics of what to expect or need.
Awnna
Irwin
ID
Date:
6/5/2026
5
5555555
Tim and his team provided great communication and worked hard to get loan approved and prepared for closing on time.
Luke
Decatur
TX
Date:
6/5/2026
4
4444444
n/a n/a n\a n/a
Heather
Groveland
CA
Date:
6/5/2026
5
5555555
Alex was very communicative and kind! Loved working with her!
Catherine
Kansas City
MO
Date:
6/5/2026
5
5555555
Monica and her team are great at communicating with us. There were personal touches and details that felt like personal That made our exp great.
Adriana
Athens
TX
Date:
6/5/2026
5
5555555
Rich is simply the best . Period .
Robert
Griffin
GA
Date:
6/5/2026
5
5555555
Mike and his team made it very easy
John
Greenville
CA
Date:
6/5/2026
5
5555555
Troy and his team were very professional and helped us with every step along the way. His team was very friendly and personal, and never made us feel like we were just another customer.
Kaylee
Burleson
TX
Date:
6/5/2026
5
5555555
Communication was excellent
Nicholas
Lebanon
TN
Date:
6/5/2026
5
5555555
Sarah was quick to respond to all our questions. She was also super helpful as a first time home buyer, as she took the time to explain the process in depth. I highly recommend working with Sarah for your home loan!
Angela
Monona
WI
Date:
6/5/2026
5
5555555
Cheryl was so helpful with all of our questions. As first time homebuyers and being very young, we did not know a lot about buying a house. Cheryl answered all of our questions and helped us with anything we needed.
Taylor
Watford City
ND
Date:
6/5/2026
5
5555555
Tony and the rest of the team went above and beyond to get me on time for our closing and they made sure I was fully prepared for being a first time homebuyer and they were very honest and straightforward with me. They weren't beating around the bush during my approval process or any portion of the buying process.
Bryson
Janesville
WI
Date:
6/5/2026
5
5555555
This is the second time Jodi has gone above and beyond for my husband and I throughout the home loan process. She is patient, kind, and willing to do whatever it takes to help ensure approval without adding to the stress that often comes with buying a home. Jodi is an excellent listener, communicates clearly, and is incredibly knowledgeable in what she does. She guided us through every step of the process and made what could have been overwhelming feel manageable and smooth. I will forever recommend Jodi and her team to anyone looking for a lender. She is truly a sweet person with amazing expertise, and we are so grateful for all of her hard work and dedication! ⭐️⭐️⭐️⭐️⭐️ Highly recommend!
Kayla
Kingston
TN
Date:
6/5/2026
5
5555555
The Rome Team was great to work with and made preapproval, buying, and closing extremely easy! They took the stress out of the whole process and I felt reassurance and guidance the entire way through!
Jenny
Lees Summit
MO
Date:
6/5/2026
5
5555555
Jessi was really communicative , even with the little miscommunication we had about "pay off" she was shure to follow up until I understood 🙃 Everyone was kind and professional
Heather
New Berlin
WI
Date:
6/5/2026
5
5555555
From the start of the whole process towards the end, Steve and the entire have been amazing helping me and my wife out. Making the whole experience seamless and a bit less stressful for us. I would definitely recommend them to anyone I know who are looking for to purchasing a home.
Armyr
Stafford
VA
Date:
6/5/2026
5
5555555
He was always available and answered my dumb questions
David
Crystal
MN
Date:
6/5/2026
5
5555555
The process was smooth and relatively easy.
Katrina
Madison
WI
Date:
6/5/2026
5
5555555
muy grandioso
Alexis
Clarksville
AR
Date:
6/5/2026
5
5555555
Nananananan
Flor
Ocean Springs
MS
Date:
6/5/2026
5
5555555
The whole process was extremely straight forward. Nick and his team took are of minor hiccups and made the process stress free.
Geoffrey
Ham Lake
MN
Date:
6/5/2026
5
5555555
Chris was very communicative and I never felt uncertain about what I was doing or what forms I was filling out thanks to his direction.
Ashley
Great Falls
MT
Date:
6/5/2026
5
5555555
I cannot recommend Kent Fitzsimmons highly enough. What sets Kent apart is his ability to find creative loan solutions that other lenders simply don’t think of. He takes the time to truly understand your situation and works collaboratively with you to find the best possible path forward. Throughout the process, Kent was incredibly transparent, responsive, and honest. I always felt informed and never pressured. In fact, one of the things I respect most about him is that he genuinely puts his clients’ interests first. If he believes another lender has a better option for your specific needs, he’ll tell you and point you in the right direction rather than trying to force a solution that isn’t the best fit. Kent takes a personal interest in his clients and treats you like a person, not a transaction. His knowledge, integrity, and commitment to doing what’s right make him a trusted advisor and an outstanding loan officer. If you’re looking for someone who is creative, collaborative, transparent, and truly focused on helping you achieve your goals, Kent is the person to call.
Jeanette
Date:
6/5/2026
5
5555555
Very responsive and
Taylor
Rustburg
VA
Date:
6/5/2026
5
5555555
He was incredibly responsive and always available to answer my questions, which made the process feel much less overwhelming. I appreciated how clearly he explained everything and walked me through different options so I could choose what worked best for my situation.
Kristen
Bryan
TX
Date:
6/5/2026
4
4444444
I appreciated the communication in a timely manner and also the patience.
Shantal
Yuba City
CA
Date:
6/5/2026
5
5555555
Attention to detail. Great communication.
Mark
Chelsea
AL
Date:
6/5/2026
5
5555555
Mark and the team were very knowledgeable and helpful throughout the entire process, would recommend to anyone starting the home buying process
Jason
Reston
VA
Date:
6/5/2026
5
5555555
It was a good experience that made for a smooth transition. It was a pleasure to work with Jason.
Taylor
West Allis
WI
Date:
6/5/2026
5
5555555
The way you stepped in, made what felt impossible possible, and worked tirelessly on our behalf is something we will never forget or take for granted. We are beyond grateful for everything you did for us.
Takisha
Mccordsville
IN
Date:
6/5/2026
5
5555555
Communication and knowing that we were going to get the house we wanted.
Terry
Calumet City
IL
Date:
6/5/2026
5
5555555
Garrett was the ultimate professional while handling our loan. He always made himself available and was very consistent with communication. Garrett also proved himself to be very knowledgeable and transparent with information. Garrett got us right where we wanted to be for our payment. He will be highly recommended to others! Thank you Garrett!
Gregory
Crown Point
IN
Date:
6/5/2026
5
5555555
No judgements and explained things well
Christopher
Tigard
OR
Date:
6/5/2026
5
5555555
Timely customer service. The whole team was very responsive
Brian
Keller
TX
Date:
6/5/2026
5
5555555
Very knowledgeable, great communication, very professional!
Vanessa
Cottage Grove
WI
Date:
6/5/2026
5
5555555
Speed very professional always check in with us to make sure very thing was go right keeping us informed about the progress
Salvatore
West Babylon
NY
Date:
6/5/2026
5
5555555
Nathan communicated clearly, responded quickly, and was an excellent problem solver. I'll definitely recommend him to clients who are shopping lenders.
Tara
Iola
TX
Date:
6/5/2026
5
5555555
Lee was friendly, easy to communicate with, availabl, knowledgeabl, the list could go on and on!!!
Kelsey
Laramie
WY
Date:
6/5/2026
5
5555555
Frequent and efficient communication, pivoted quickly to close on home with little runway to make close date. Very friendly and professional services!
Erin
Evergreen
CO
Date:
6/5/2026
5
5555555
Samantha was very responsive. Answered every phone call. Replied to all written communication within the hour. She took the time to answer all my questions, in detail. It was important to her that I understood the documents and felt comfortable with the financial commitments.
Brooklyn
Peabody
MA
Date:
6/5/2026
5
5555555
Fast and easy communication, was aware of every step, and the team would answer all my questions in a fast and timely manner.
Jorge
Bakersfield
CA
Date:
6/5/2026
5
5555555
Paige and her team were fantastic to work with! They communicated extremely well and were always on top of things. This was my first time refinacing, and they walked me through every step of the way. They answered each and every question. I felt confident in their skills throughout the entire process. Thank yall!
Garrett
College Station
TX
Date:
6/5/2026
5
5555555
You made the entire process of buying our first home so easy and stress free. Would recommend to anyone.
Shannon
Waynesboro
TN
Date:
6/5/2026
5
5555555
Chris was easy to work with and helpful throughout the whole process. He was always available to answer questions and went the extra mile to make sure things went smoothly .
Dax
Great Falls
MT
Date:
6/5/2026
5
5555555
Daniel was always available highly caring and coevery step of the way!
Julie
Grand Junction
CO
Date:
6/5/2026
5
5555555
f w efWork that Lucy team put in made it super easy overall for our process to just go that much smoother and it felt like she genuinely went above and beyond
Michael
Canton
OH
Date:
6/5/2026
5
5555555
process was very easy
Steven
Mogadore
OH
Date:
6/5/2026
5
5555555
What made a great was all the effort that you guys put in to make sure I walked away with my first house I really appreciate you guys Eric White Heather, Brent thank you guys for everything
Tarence
Gary
IN
Date:
6/5/2026
5
5555555
Rich and his team are amazing and i look forward to working with them again!
Debra
Columbia
SC
Date:
6/5/2026
5
5555555
I appreciate responsiveness and clear communication from the team along the way! the Process was managed timely and efficiently. Thank you!
Carolyn
Lancaster
PA
Date:
6/5/2026
5
5555555
good communication
Kaitlyn
Wilbraham
MA
Date:
6/5/2026
5
5555555
Toni made it great
Drea
Wilmington
DE
Date:
6/5/2026
5
5555555
Overall the entire process was easy. Jimmy was very attentive and explained things in ways that were easy to understand. He was also very patient with me as I had a lot going on when we were trying to work on uploading documents. This process can be somewhat stressful when you live over 2 hours away, but he made it all easy!
Gillian
Casa Grande
AZ
Date:
6/5/2026
5
5555555
Quick replys - very knowledgeable in the home buying process
Kamil
Lake Barrington
IL
Date:
6/5/2026
5
5555555
Will was fantastic to work with! He was friendly, responsive, and kept us informed every step of the way. He made the mortgage process smooth and stress-free and got everything done in a timely manner. We highly recommend him!
Casee
Rustburg
VA
Date:
6/5/2026
5
5555555
Rob handled every step flawlessly and with adroit knowledge of the process to get us to closing quickly, with a highly competitve rate, and with minimal effort on our parts. I would highly recommend Rob and Fairway Home to anyone looking to get a new mortgage or refinance a current loan.
Mathew
Naples
FL
Date:
6/5/2026
5
5555555
Karly Tindell is truly the most outstanding mortgage loan professional that I have ever worked with. She is an great communicator, providing timely updates and information. Ms. Tindell is always available and accessible for her clients. She is well versed and knowledgeable in the process and gave us a tremendous sense of comfort and confidence in our home buying experience. Karly Tindell is the best!
Kevin
Temple
TX
Date:
6/5/2026
5
5555555
April was very informative though the entire process. Helped calm my nerves when things were a struggle great to deal with
William
Auburndale
FL
Date:
6/5/2026
4
4444444
Sometimes the information we would receive would not match up with our last conversation.
Sloane
Columbia
SC
Date:
6/5/2026
5
5555555
Everyone was professional and efficient
Glenn
Murrayville
GA
Date:
6/5/2026
5
5555555
Very organized and easy to work with.
RICHARD
Carmel
IN
Date:
6/5/2026
5
5555555
When Jeff left and you all were able to quickly pivot in order to make the deadlines that was what made yall truly stand out! Thank you all for everything!
Jeffrey
Milwaukee
WI
Date:
6/5/2026
5
5555555
It was a very smooth, easy process. Your team was very nice and helpful and quick to get back to us about any questions.
Laney
Sewell
NJ
Date:
6/5/2026
5
5555555
We are called the dream team because Jenny and Tamara helped make our dreams come true Jenny went above and beyond . She wasn't just someone I did business with she is someone who put her heart and soul into making it a personal experience
Trista
College Station
TX
Date:
6/5/2026
5
5555555
Richard made it great. He was extremely helpful and made things so much easier.
Patricia
Alexandria
VA
Date:
6/5/2026
5
5555555
Jimmy and his team were willing to go the extra mile for me and my family. Im extremely grateful to have been able to work with Fairway in buying my home.
Jagger
Bryceville
FL
Date:
6/5/2026
5
5555555
Great team, great and timely communication, and closed on time.
Vladimir
Uncasville
CT
Date:
6/5/2026
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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