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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Amie Trautman was very helpful and supportive thru the whole process. Was always available if I had any questions and kept us updated.
Anita
Oklahoma City
OK
Date:
2/24/2026
5
5555555
Process fast and easy. James and his team were very helpful with the requirements needed for the loan. Thanks James and Maya.
Brent
Missouri City
TX
Date:
2/24/2026
5
5555555
Michael has been such a tremendous help for us for almost 2 years now. He was at the ready any time we had a question through email or even a quick Zoom call. It was an absolute pleasure to work with Michael, he's terrific at what he does and I can't thank him enough. I will definitely recommend him to anyone close to me looking for his services.
Joshua Dylan
Eliot
ME
Date:
2/24/2026
5
5555555
Staying on top of everything we needed. Helping us find ways to get more money for our beautiful home
Anthony W
Louisville
KY
Date:
2/24/2026
4
4444444
Roxane was super helpful in introducing me to different programs that helped with my downpayment. I was grateful to have her guidance on those! She was very quick to respond, able to secure affordable insurance, readily available, and brought a wealth of knowledge and experience to the table. As a first-time homebuyer, I relied heavily on Roxane and her team throughout the process. Thank you!
Joy
Biloxi
MS
Date:
2/24/2026
5
5555555
she guide me through every step
Uriel
Edinburg
TX
Date:
2/24/2026
5
5555555
Exceptional customer service, great attention to detail and wonderful to work with!
April R
Edgewater
FL
Date:
2/24/2026
5
5555555
Great communication
Mari H
Orland Park
IL
Date:
2/24/2026
5
5555555
Everything from the start...she exudes confidence, trustworthiness, integrity and honesty
Bertrand
Stafford
VA
Date:
2/24/2026
5
5555555
Eric was friendly and professional
Matthew
Omaha
NE
Date:
2/24/2026
4
4444444
The attention and time dedicated to us.
Kaider
Flagstaff
AZ
Date:
2/24/2026
5
5555555
Hands off experience and information provided
Manuel
Island Lake
IL
Date:
2/24/2026
5
5555555
Eric is very resourceful and responded to my inquiries in a timely fashion.
You
Shoreview
MN
Date:
2/24/2026
5
5555555
Roger and his team were amazing. Being a first time homebuyer, I had a lot of questions. The team was always there to explain everthing and always very patient with me. I will recommend this team to any new home buyers I know! Thanks for everything we love our house!
Kendall R.
North Hollywood
CA
Date:
2/24/2026
5
5555555
Will was super friendly and made the process simple.
Laura G
Lynchburg
VA
Date:
2/24/2026
5
5555555
I have used Chad multiple times now and as always he is very helpful and knowledgeable. Always answers any question fast and effectivel.
Tyler
Crown Point
IN
Date:
2/24/2026
5
5555555
Parker and his family are amazing! So fast and genuinely kind! Working with him made everything so easy on our end & he was able to get the sale excuted quickly! We love him!
Kelsey E.
Mccordsville
IN
Date:
2/24/2026
5
5555555
Brett is personable, easy to get in touch with, and knows his stuff. It doesn't get better than that!
Caleb
Maple Grove
MN
Date:
2/24/2026
5
5555555
Matthew was very quick in returning calls texts about anything we had questions or concerns about this was a quick sell and we are so thankful for his help every step of the way and will definetly refer him if we know anyone else that is interested in purchasing a home
William
Cambridge
OH
Date:
2/24/2026
5
5555555
My experience was awesome,thanks to Rene! She helped me throughout the whole process and answered all of my questions. Would recommend.
Carmen
Pine Bluff
AR
Date:
2/24/2026
5
5555555
Heather always goes above and beyond . She's amazing!
Andrew Grayson
New Glarus
WI
Date:
2/24/2026
5
5555555
Stephanie was amazing to work with. She answered all of our questions and was there every step of the way! Highly recommend
Doug
Russellville
KY
Date:
2/24/2026
5
5555555
Leslie and team provided helpful information and advice and were very communicative throughout the entire process. Being from out of town, we very much appreciated the guidance on local nuances as well as the referrals to ancillary services that we needed like insurance brokers, home connect services, etc. Leslie and team were immediately responsive and moved like lightening. It only took 2.5 weeks from first seeing the property that we wanted until we had keys in hand! Their speed and competence is unparalled and quite impressive. I have the highest regard for Leslie's professionalism, kindness and expertise. She's simply the best and we would not hestitate to refer her to friends and family.
Victoria
Glendale
CA
Date:
2/24/2026
5
5555555
Very professional ,we were updated through the entire process. Quick and responsive team ensured a timley and smooth closing.
Murali Krishna
Elk Grove
CA
Date:
2/24/2026
5
5555555
Great team work, The whole process was easy to work with, Thank you for your services
Julio
Madera
CA
Date:
2/24/2026
5
5555555
Chad was so responsive and helpful! It was a great experience from beginning to end he took the time to help us completely understand the process and what the paperwork meant I couldnt say enough great things about him and the full process! Would definitely recommend and feel grateful that we found him!
Matthew Lee
Saint Joseph
MO
Date:
2/24/2026
5
5555555
Lori was very helpful and always willing to answer our myriad questions.
Erika Kristine
Beaverton
OR
Date:
2/24/2026
5
5555555
Everything went smooth and fast!
Anthony Stephen
Cambridge
MN
Date:
2/24/2026
5
5555555
Everything
Kaylee
Grand Junction
CO
Date:
2/24/2026
5
5555555
Matthew and team made it great! I had some hiccups along the way and Matthew's team was lightning fast and so helpful and kind throughout the whole process. It truly made the homebuying process so much easier. Matthew was also amazing at educating me on the mortage and loan process as I am a first-time homebuyer. I feel confident going into the new home with his help. Thank you!!!
Jonah Matthew
Fayetteville
GA
Date:
2/24/2026
5
5555555
People i worked with
Jamarea
Jonesboro
AR
Date:
2/24/2026
5
5555555
Josh has always been so wonderful to work with. He is both passionate and knowledgeable about what he does as well has transparent. We will continue to utilize Josh as long as he is in business!!
Kaitlyn
Marshfield
WI
Date:
2/24/2026
5
5555555
The process with Jerey was super smooth. He let us know what we needed and we provided . we had no issues at all with our transaction and would recommend to anyone!!
Jeremiah R.
Pennsville
NJ
Date:
2/24/2026
5
5555555
Steve and his team were respectful of our time and space. We never felt pressure to work with him and We could tell he genuinely wanted to help. He is very knowledgeable and remained transparent throughout the whole provess. He provided much needed guidance in a non judgmental way and provided us information critical to our unique situation. This is our second time working with Steve and we has our highest recommendation .
Ami
San Diego
CA
Date:
2/24/2026
5
5555555
Aaron has a great personality, kept us informed along the way, answered questions in a timely manner and made it a paionless process.
Jessica Lee
Beardsley
MN
Date:
2/24/2026
5
5555555
Excellent communication. Everyone was extremely friendly and worked hard to help us close in 3 weeks!
Rachel
Cedar Lake
IN
Date:
2/24/2026
5
5555555
Christine educated me on the whole process of applying for a reverse mortgage. I would advise that any senior homeowner check into a reverse mortgage to access their equity in their home if their finances are stretched. Definitely do your due diligence and only work with someone like Christine who is certified and licensed in reverse mortgages. Above all else, do your homework. Access the National Council on Aging as they have great information. This is a lenghty process and can be confusing at times, but Christine and her assistant Denise were there 100% of the time to answer my questions and calm any misgivings or frustrations I encountered. You are not committed when you consult with a licensed professional like Christine Jensen. I highly, highly recommend Christine and the team at Fairway Home Mortgage. Again, I can not stress this enough, do your homework and only deal with someone you trust , like Christine Jensen.
Kaye
Date:
2/24/2026
5
5555555
He made the process very easy
Michelle
Romeoville
IL
Date:
2/24/2026
5
5555555
Everyone I worked with at FairwayNow was extremely pleasant to speak with. Everybody was driven and quick to help, understood my questions, and found answers efficiently. When they communicated requirements to me, they made it clear what was needed and showed me how to upload the documentation for their review. Working with them was easy and made the home buying process seamless and enjoyable!
Jacob Edward
Indianapolis
IN
Date:
2/24/2026
5
5555555
went flawlessly
Michael
Ballston Spa
NY
Date:
2/24/2026
5
5555555
Great communication and very pleasant to work with.
Cole Alexander
Milton
FL
Date:
2/24/2026
5
5555555
Excellent communication and patience with explaining everything multiple times to ensure that we knew ever y step of the process
Hayden
Cary
IL
Date:
2/24/2026
5
5555555
Excellent, outstanding during the process until the end. All details were clearly and accomplished the way it was originally explained. Thank you so much for your great effort and helping your clients. Good luck. Fredy.
FREDY
Ridgefield
NJ
Date:
2/24/2026
5
5555555
You team was very helpful throughout this home buying process. With this being our first home purchase and everything being new to us it was a lot to take in but your team was very clear and responsive throughout all communications!
Matthew
Lakeville
MN
Date:
2/24/2026
5
5555555
Steve was prompt and very approachable. He made his some available at out of business hours and felt comfortable going to hom about anything I didn't understand. I am deeply grateful that he was the POC during this experienice and will be referring anyone that is in the home buying process to him!!!
Sean
Dumfries
VA
Date:
2/24/2026
5
5555555
Kathy and her team were very patient and went over and above to help us close.
Aaron Michael
Clarksville
TN
Date:
2/24/2026
4
4444444
It went quickly
Tim Wayne
Tacoma
WA
Date:
2/24/2026
5
5555555
He helped me, and was very patient, great ! Guy
Pamela
Fall River Mills
CA
Date:
2/24/2026
5
5555555
Everyone on this team are knowledable, helpful and a delight to work with,
Christine J
Charleston
SC
Date:
2/24/2026
5
5555555
Michael was extremely helpful from the beggining Of the process all the way through to the end. He answered all of our questions whenever they came up. He helped us fully understand our options and never came off as pushy at any time. We really appreciated that as well. It was very different than the experience that we had with another loan company we were considering doing business with.
Gina
Vero Beach
FL
Date:
2/24/2026
5
5555555
great communication, easy system for online document uploads, willing to answer all my questions, very pleasant to work with
Braden
Eagle
ID
Date:
2/24/2026
5
5555555
Great communication and fast responses
Chad Wesley
Osawatomie
KS
Date:
2/24/2026
5
5555555
The entier process from start to finish was very easy and conveniant. We loved working with Steve and will recommend him to our friends and family looking to purchase a new home . thank you !
Cassy
Zimmerman
MN
Date:
2/24/2026
5
5555555
Lisa and her team were fast and reliable! If we had a question it was answered ASAP she was on our side the entire time and made the process seemless!
Alexandra Elaine
Simpsonville
SC
Date:
2/24/2026
5
5555555
Jerry and his crew go the extra mile to make sure everything goes as smoothly as possible, will use again and suggest everyone to use his services. Thanks Again
Daniel Lynn
Clinton Township
MI
Date:
2/24/2026
5
5555555
Brad was awesome, he made the process as painless as possible.
Wayne Taylor
Cleveland
TN
Date:
2/24/2026
5
5555555
great communication with clarity answered all questions quick pleasant and professional
Bernard P
Lynchburg
VA
Date:
2/24/2026
5
5555555
Working with Alexandra was very enjoyable. She is very kind and respectful. She made the whole process easy and efficient. I highly recommend working with Alexandra.
Walker Pelham
Auburn
AL
Date:
2/24/2026
5
5555555
Chris and his team were wonderful with correspondence and handling everything seamlessly for the process.
Scott Earl
Carlisle
PA
Date:
2/24/2026
5
5555555
Lucas was professional, fast, knowledgeable, thoughtful and got back to me with any questions I had. I will recommend Lucas to anyone I know looking for mortgage information.
William
Clearwater
FL
Date:
2/24/2026
5
5555555
For the most part, every bit of paperwork is handled by fairway besides signatures and a few needed documents. Chris is always open to answer questions and give opinions when asked and has always been extremely honest with me thus, helping me make the right decision for my financial future. I honestly cannot say enough great things about Jill and Chris, they are great people to work with.
Douglas G
Minot
ND
Date:
2/24/2026
5
5555555
She guided us through the whole process and made it very stress free. We were in constant communication and knew exactly what to do each step. I couldn't be any happier with how the whole experience went.
Billy Joe
Ballwin
MO
Date:
2/24/2026
5
5555555
We had an outstanding experience working with Madeline. From start to finish, she made the entire process smooth, transparent, and stress‑free. She took the time to explain every step in clear, easy‑to‑understand terms and was always available to answer questions. Her communication was excellent, and we always felt informed and supported throughout the process.
Jacob
Burien
WA
Date:
2/24/2026
5
5555555
Terri, overall, is just such a nice person. You can tell she is super knowledgable about her porfession. She is also a super quick responder so any time I had a question I knew I could rely on her to answer it it in a timely manner which was much appreciated.
Margaret
Columbia
IL
Date:
2/24/2026
5
5555555
Wonderful overall e
Matthew
Narvon
PA
Date:
2/24/2026
5
5555555
Ryan is so attentive to the needs of his clients and was so patient when I was slow to respond to communications! He has been so helpful to our family and i couldnt be more appreciative. Thank you Ryan!
Karissa
Owatonna
MN
Date:
2/24/2026
4
4444444
Every woman i spoke to was extremely nice and great to work with.
Eduardo
Windom
MN
Date:
2/24/2026
5
5555555
Extremely communicative, explained everything and made the process very smooth and enjoyable as a first time homebuyer. Explained all of my options and made it clear on next steps along the way.
Kendra C
Charlotte
NC
Date:
2/24/2026
5
5555555
Great communication, easy process!
Timothy
Valparaiso
IN
Date:
2/24/2026
5
5555555
Professional, good
Frank
Las Vegas
NV
Date:
2/24/2026
5
5555555
Gerardo was always answering any question I had and always made sure I understood what was happening every step of the way. I will recommend him to anybody that mentions they are thinking of buying a home! Even when I was not sure I wanted to continue with the process he talked me through any doubts I had and I'm so thankful to have someone like him to talk it through. Because of him I have a beautiful home for my family and I and i could'nt be any more thankful.
Amber Nicole
San Manuel
AZ
Date:
2/24/2026
5
5555555
Chad was very proactive and knowledgeable
Joseph
Crown Point
IN
Date:
2/24/2026
5
5555555
I love working with Shannon and the team! It is such a flawless experience every time and my clients always leave 100% satisified!
McKenna
Kyle
TX
Date:
2/24/2026
5
5555555
Peter would drop everything to accomodate us. I feel bad we interupted his vacation for a quicker close, but he made it happen with his amazing team. Online portal was easy to use and I always got quick reponses to questions.
Brendan
Toms River
NJ
Date:
2/24/2026
5
5555555
Communication was great! I felt like everyone did a great job making this as smooth as possible.
Tabatha
Winder
GA
Date:
2/24/2026
5
5555555
Marisol was very kind and professional. The service that she provides is Top Notch. I will definitely use her service in the future.
Yvette
Belleville
IL
Date:
2/24/2026
4
4444444
Job got done
Brian
Jacksonville
IL
Date:
2/24/2026
5
5555555
We really appreciated the openness and transparancy throughout the whole processes. Nick was very reponsive, and would rerun the same numbers for us over and over until we were confortable. That effort went a long way to making us feel secure.
Emily
Austin
TX
Date:
2/24/2026
5
5555555
Very up front and quick to respond in all instances.
Scott M
Crown Point
IN
Date:
2/24/2026
5
5555555
kind ,, and very approachable .
Carole I
Pleasantville
NJ
Date:
2/24/2026
5
5555555
Tom was responsive, communicated timely and provided the level of service I expected.
Scott Carrol
Scottsdale
AZ
Date:
2/24/2026
5
5555555
We felt we were in great, capable hands the whole time! Every step was clear and simple, and we always knew what was coming and what was needed.
Anna Lily
Waco
TX
Date:
2/24/2026
5
5555555
Aaron and Jim were great to work with! They made the process very smooth.
Gabrielle
Royse City
TX
Date:
2/24/2026
5
5555555
Josh is always great to work with
Mark Remington
Meridian
ID
Date:
2/24/2026
5
5555555
Jeff & his team made this whole things efficient & seamless. It was a fast month to our close on February 19th.
Jay
Pinnacle
NC
Date:
2/24/2026
5
5555555
Communication and access to Bryant were instrumental to our positive experience
Ryan L
Noblesville
IN
Date:
2/24/2026
5
5555555
Straight forward information about everything that was going on. Great communication
Cheryl
Bono
AR
Date:
2/24/2026
5
5555555
We were always informed and any questions we had we always had a call back on the same day or they would get the answer and give us a call on a Saturday. we had great guidance and whenever we buy another house further in the future Angie Turleys teams the only team we want to work with .
Kaylee
Camby
IN
Date:
2/24/2026
5
5555555
LINDSAY!! AMANDA!! We had to cancel 2 meetings and closings. They were extremely helpful and kind during the process
Donna G
New Haven
IN
Date:
2/24/2026
5
5555555
Sherry was able to look at us beyond just a credit score, but at the whole picture of our 100% pay on time and income, in addition to our character, to work on mortgage options to get us into our beautiful home!!! Excellent communications so we knew where were in the process and was available to answer questions along the way!
Cynthia
Sherman
TX
Date:
2/24/2026
5
5555555
I appreciated the step by step contact with Team Ted, I always knew what we had accomplished and what was the next step to take. This was helpful as I was reluctant to open emails until I was aware of the entire team due to the possibility of spam. E-signing isn't scary when you understand the document process. Thank you again!
Tawnya A
Monroe
WA
Date:
2/24/2026
5
5555555
Mike went above and beyond to make my refi happen even after a couple of hurdles were put in front of him.
Paula
Pardeeville
WI
Date:
2/24/2026
5
5555555
Unbelievable responsiveness. Awesome customer service. Reliability.
Anthony Blane
Justin
TX
Date:
2/24/2026
5
5555555
Great communication. My realtors both had nothing but positive to say. They liked how they were able to log in to the system to view the status of the loan progress.
Robin
Maypearl
TX
Date:
2/24/2026
5
5555555
Tina made herself available even on weekends, evenings.
Lisa L
Camano Island
WA
Date:
2/24/2026
5
5555555
Michelle is aboslutely wonderful! I truly felt that I was the only person she was working with when going through our refi. She was always avaliable and working hard (even during after hours) to make us happy throughout the process!
Haley E
Olathe
KS
Date:
2/24/2026
5
5555555
Thanks Chad, you were helpful throughout the entire process, it was easy to do business with you.
Edward Dustin
Strawberry
AZ
Date:
2/24/2026
5
5555555
Brian made the whole thing easy and was always quick to answer questions.
Michael Patrick
Springville
UT
Date:
2/24/2026
5
5555555
I was able to close on time!
Babafemi O
Chicago
IL
Date:
2/24/2026
5
5555555
very transparent about throughout the processes
Michael Leon
Atlanta
GA
Date:
2/24/2026
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
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Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
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