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Real Homebuyer experiences from recently closed loans
5
5555555
Kellie was fantastic. She was always quick to respond and very thorough. She was able to address any issues that popped up which meant she took away our stresses. She is such a lovely person! Would recommend her for sure!
Elizabeth
Gastonia
NC
Date:
6/11/2026
5
5555555
Becky worked hard under a short time frame. Her timeliness and hard work allowed us to close on a home we purchased after selling our home faster than expecte d. Thank you Becky!!
Tracy
Walworth
WI
Date:
6/11/2026
5
5555555
It was a team effort. John, Jessie, and Shelly worked very hard to make this happen and were always there to answer ANY questions we had. This is a great group to work woth and I highly recommend them.
Christopher
Clanton
AL
Date:
6/11/2026
5
5555555
Awesome communication between Ben and his team, answered texts and calls outside of business hours. Very quick and able to close in 2 weeks.
Michelina
South Chesterfield
VA
Date:
6/11/2026
5
5555555
I felt as if we weren't just clients but a family member. He was in tune with our anxiety and excitement and walked us through the process in a way that that made us comfortable . Appreciate all the work he did to expedidite the process.
Raul
Phoenix
AZ
Date:
6/11/2026
5
5555555
Very friendly and helpful with the whole process.
Isaac
Shawnee
KS
Date:
6/11/2026
5
5555555
I can't recommend Donna and Fairway Mortage enough! Donna went above and beyond! Thank you!!!!!
Ashley
Ocean Springs
MS
Date:
6/11/2026
5
5555555
Nick is always a pleasure to work with . Easy to communicate with
Maureen
Culver
IN
Date:
6/11/2026
5
5555555
Made my dream house come true
Veronica
Gun Barrel City
TX
Date:
6/11/2026
5
5555555
Will was extremely responsive, knowledgeable, and helpful throughout the entire mortgage process.
Anh
Forest
VA
Date:
6/11/2026
5
5555555
Damon & team were on top of every step, answered every question, anticipated every need. Can't recommend highly enough!
Jonathan
Prescott Valley
AZ
Date:
6/11/2026
5
5555555
The care and attention to my needs/interests/context up front, was taken into account, when designing a solution perfectly tailored to me. In addition, I appreciated the weekly prompts/dashboard indicating where we were in teh process. Having that infromation readily available was a huge help!
Nancy
San Diego
CA
Date:
6/11/2026
5
5555555
Shannon and her Team made the whole process easy
Joshua
Riesel
TX
Date:
6/11/2026
5
5555555
Chris' communication and creativity were much appreciated throughout this process. We had a broad scope of homes, which meant we placed a variety of offers. Chris was quick to respond every time we ran the numbers on a different opportunity, helping us to make quick decisions and fully understand the potential obligation.
Brandon
Falls Church
VA
Date:
6/11/2026
5
5555555
The rates offered were competitive, and you were highly responsive from start to finish. Questions were answered promptly, communication was clear, and I always felt informed about the next steps. What stood out most was the ability to provide support exactly where I needed it. Alli and team were knowledgeable, proactive, and willing to help navigate various aspects of the loan process, making what can often be a stressful experience much smoother. Their professionalism, responsiveness, and customer-focused approach gave me confidence throughout the transaction.
Muruga
Date:
6/11/2026
5
5555555
Commucation was excellent. I always knew what stage & status of my loan. Jessica was always friendly & answered Phone/Text / Email Quickly.
Douglas
Richmond Hill
GA
Date:
6/11/2026
5
5555555
The process was seamless. I contacted Nancy and she quckly got all the information she needed to obtain approval. Her communication was excellent and I never had to wonder what was going on.
Angela
Dalton
GA
Date:
6/11/2026
5
5555555
Chelsea Grell was absolutely fantastic throughout our home loan process. She was incredibly knowledgeable, patient, and responsive, and she always took the time to answer our questions and explain every step along the way. Her communication was outstanding, and we always felt informed and supported. Buying a home can be stressful, but Chelsea made the process smooth and manageable. We are so grateful for her expertise and would highly recommend her to anyone looking for a lender they can trust.
Emily
Virginia Beach
VA
Date:
6/11/2026
5
5555555
Bill and Amy were great to work with and communicate with. I hadn't bought a home in 30 years, and they, along with my RE agent, walked us right through the process
Scott
Indianapolis
IN
Date:
6/11/2026
5
5555555
Customer service, knowledge, education Where is my pizza?
Ethan
Guntersville
AL
Date:
6/11/2026
5
5555555
Constent Communication and what to expect during the process.
Ruben
Kingman
AZ
Date:
6/11/2026
5
5555555
Teresa's patience, caring, kindness, understanding, her helpfulness for me when I didn't know what to do, all the phone calls she made to me and for me, ALWAYS PLESANT, her guidance and helpful advice/information 1
Barbara
Hopkins
SC
Date:
6/11/2026
5
5555555
The communication and working to get the best deal he work to go all hours of the day to make sure we were takin care of. thank you
Chaz
Caldwell
ID
Date:
6/11/2026
5
5555555
Within a month being able to secure everything and anything needed for us to finally have our home!
Kelly
Winston Salem
NC
Date:
6/11/2026
5
5555555
Communication and web/app
John
Gulf Breeze
FL
Date:
6/11/2026
5
5555555
I gave him the most complicated case, and he was professional and solved it. Was very structured in his processes as well. He is a great ambassador of Fairway (never heard of them before reaching out to Mike).
Yitzhak
Superior
CO
Date:
6/11/2026
5
5555555
Chris was great. Knowledgeable and made the process very easy. Very responsive, which you don't get at a big bank.
JASON
Harrisburg
NC
Date:
6/11/2026
5
5555555
I am writing to share my fantastic experience working with Pat for my mortgage loan. Pat made the entire homebuying process incredibly easy. I felt well-informed throughout the journey, as I was consistently updated from the initial application all the way through to closing. Their professionalism and responsiveness were truly impressive. Additionally, the transaction was smooth and efficient, particularly because of the convenient use of e-signatures for all documents. Thank you for the excellent service.
Anna
Fort Wayne
IN
Date:
6/11/2026
5
5555555
We cannot recommend Charlie highly enough! From the very beginning, months before we were ready to buy, Charlie helped us understand what we could afford and provided valuable guidance on how to prepare for homeownership. Throughout the process, he was always available, responsive, and willing to answer our many questions. We went under contract three different times before finding the right home, and Charlie was there every step of the way. He went above and beyond to help demonstrate to sellers that we were well-qualified buyers, working closely with our agent to strengthen our offers and improve our chances of acceptance. Buying a home can be stressful, but Charlie made the financing process feel easy. His professionalism, knowledge, and commitment to his clients truly set him apart. If you’re looking for a lender who will go the extra mile, Charlie is the one you want on your team.
Ashley
Date:
6/11/2026
5
5555555
Good communication and explanation along the way
Jaden
Prineville
OR
Date:
6/11/2026
5
5555555
Denise was very knowledgable, easy and quick to communicate and easy to work with
Alexa
Pfafftown
NC
Date:
6/11/2026
5
5555555
Mike was very personable and constantly provided us with updates throughout our pre-qualification and closing process!
Whitney
Colgate
WI
Date:
6/11/2026
5
5555555
Willing to win our business and answer questions when needed
Charles
Victoria
MN
Date:
6/11/2026
5
5555555
Easy transactions, gave all information needed and made sure i understood said information.
Jacob
Saint Joseph
MO
Date:
6/11/2026
5
5555555
Very polite and patient people guiding me to make sure I understood and made sure I was ready for every upcoming step.
Xeng
South Saint Paul
MN
Date:
6/11/2026
5
5555555
He worked very hard and in just a very short period of time he was able to save the house I was trying to purchase but could not due to an unscrupulous loan Company. Scott and his team went above and beyond and saved the Day! I would like to thank Scott for the late hours and weekends he dedicated to helping me. I would like to thank his team for their late hours and hard work getting all of this paperwork done as well. I would also like to thank the Company Fairway for offering such amazing services!
Mary
Shorewood
IL
Date:
6/11/2026
5
5555555
Communication was always open! Dan taught us so much and kept us in the loop about what was going on and what the next steps would be! He really wanted to help us buy our first and made that known with how diligently he worked on our behalf to make it happen! Thank you Dan!
Mariann
Florence
AZ
Date:
6/11/2026
5
5555555
Your integrity, your kindness and at the same time your determination to help us to achieve our financial goal despite all obstacles. Your guidance with every step . detailed explanation and ease to communicate with you. You and your wonderful team were with us all the way, abd we are very grateful to you all! Victoria and Sergei Alexanian
Victoria
Ewing
NJ
Date:
6/11/2026
5
5555555
The communication was great. I felt like we knew what was going on through the whole process and if we had any questions, they were answered expeditiously.
Nicholas
Celina
TX
Date:
6/11/2026
5
5555555
Denise was always great about communicating every part of the process and I appreciate her responsiveness throughout it.
Landon
Kernersville
NC
Date:
6/11/2026
5
5555555
Always professional. Helpful and informative for all steps.
Jason
Black Diamond
WA
Date:
6/11/2026
5
5555555
Garrett and his team took the time to listen to what loan we needed. He had great communication and was prompt to answer questions. He made the process of buying our first house smooth. He explained things very well and walked us through everything. We couldn't have found a better lender!
Sierra
Portage
IN
Date:
6/11/2026
5
5555555
All questions we had were answered in a way that made it very easy for us to understand the process of things as they were happening which is important for first time home buyers.
Aspen
Grand Junction
CO
Date:
6/11/2026
5
5555555
Josh made the process of getting a mortgage very streamlined. We had a great experience with him and with fairway.
Giandor
Cheyenne
WY
Date:
6/11/2026
5
5555555
The communication and smooth process.
Dean
Harlingen
TX
Date:
6/11/2026
5
5555555
Jerry's customer service and attentiveness. His proactive style les to an efficient and effective closing.
Adam
Lapel
IN
Date:
6/11/2026
5
5555555
Wendi!!! So helpful and walking me through each step.
Shannon
Oneonta
AL
Date:
6/11/2026
5
5555555
Excellent communication from start to finish. Working with Mike and team feels natural and it truly feels like they take the time to get to know their clients . They worked hard to get us the best rate in a volatile market. We are incredibly happy with our mortgage and new home.
Daniel
Medway
MA
Date:
6/11/2026
4
4444444
she made us feel very comfortable and made sure we understood everything that was going on
Isaac
Sidney
MT
Date:
6/11/2026
5
5555555
Excellent communication, strong expertise, and friendly service
Alicia
Easton
MD
Date:
6/11/2026
5
5555555
Explain how the reverse morgate work.
David
Scottsdale
AZ
Date:
6/11/2026
5
5555555
Marissa is SO amazing as what she does! If you are ready to purchase a home, Marissa is the person to go to! She's works so hard and makes the process so much easier! She's amazing!
Preston
Fordyce
AR
Date:
6/11/2026
5
5555555
Kenny reall took his time and explained everythin! you can tell be cares about his job. As a first time homebuyer it can be super intimidating but with Kenny it all went smooth.
Susana
Colorado Springs
CO
Date:
6/11/2026
5
5555555
Excellent service and comunication
William
Attleboro
MA
Date:
6/11/2026
5
5555555
Great communication and customer service from the team! Everyone made this an easy and seamless process for us, and the app is very user friendly.
Gayle
Dunnellon
FL
Date:
6/11/2026
5
5555555
My whole process with Chirone was great. From communication to helping each step of the way.
Paige
Bryant
AR
Date:
6/11/2026
5
5555555
We worked to buy my family home without a real estate agent. Freddy helped us to accomplish this difficult process and made it possible for us.
Anna
University Park
MD
Date:
6/11/2026
5
5555555
my wife and I really wanted to add a pool to our new home. after talking to the pool company it didn't seem like it would be in our budget. Brian found a way to make it work and I am happy to say that our pool is on schedule to be put in soon!
Buck
Olathe
KS
Date:
6/11/2026
5
5555555
Christiaan is great with my clients very clear communications from start to finish
Carson
Georgetown
TX
Date:
6/11/2026
5
5555555
A more friendly way to be able to get bank statements from banks that do not wish to provide them on a timely matter
Brandon
Little Chute
WI
Date:
6/11/2026
5
5555555
Everything
Javier
Omaha
NE
Date:
6/11/2026
5
5555555
We had an excellent experience with Joanna and her team throughout our refinancing process. Natalia was very helpful from the beginning, and Nadia continued to provide outstanding support every step of the way. Everyone on the team was professional, knowledgeable, responsive, and genuinely helpful. They made what could have been a stressful process feel smooth, easy, and completely stress-free. The refinance was completed much faster than we expected, and we truly appreciated their efficiency and attention to detail. Their experience and expertise were evident throughout the entire process, and they were always available to answer our questions and guide us. We are very grateful for all of their help and highly recommend Joanna and her team to anyone looking for exceptional service and support with their financing needs.
Vadim
Plainfield
IL
Date:
6/11/2026
5
5555555
You guys made a challenging first time loan purchase seamless and we couldnt be more grateful!
Vanessa
Crown Point
IN
Date:
6/11/2026
5
5555555
Very organized and on top of the process. made everything very easy for us and there was constant communication throughout where we were at in the process. Jill and her team do an amazing job
Ryan
Mccordsville
IN
Date:
6/11/2026
5
5555555
Chance & his team were truly so fast, responsive & easy to work with. I will be recommending him to future buyers & I know there are many more deals in our future.
Ashley
Beaumont
TX
Date:
6/11/2026
5
5555555
Kept us updated did things at a quick pace and worked with us
Christy
Westfield
MA
Date:
6/11/2026
5
5555555
Great communication . Ease of the entire process with the app
Gary
Centre
AL
Date:
6/11/2026
5
5555555
Very knowlegable staff and highly efficient at putting together a mortgage package. We were able to completely close in 5 days.
Harry
Hoover
AL
Date:
6/11/2026
5
5555555
Very clear and straight forward since we started working with Lucas.
Sofia
Leasburg
NC
Date:
6/11/2026
5
5555555
Communication was excellent and a willingness to be flexible when there was so much chaos around closing time
Erik
Westfield
MA
Date:
6/11/2026
5
5555555
Amy's team made the homebuying process so smooth and easy with consistent check ins and helping walk me through everything I needed to do.
Colleen
East Boston
MA
Date:
6/11/2026
5
5555555
Timely communication, very personable team!
Ashton
Charlotte
NC
Date:
6/11/2026
5
5555555
Kellie made the whole process seamless with her knowledge and professionalism all while guiding us to the best solution. She communicates proactively, responds promptly and sets realistic expectations all through the process. She is a delight to work with and I recommend her without hesitation. Our experience was 10 out of 10. Thank you Kellie.
Jeffrey
Gastonia
NC
Date:
6/11/2026
5
5555555
The process was broken down into simple steps that made it easy to follow and not overwhelming! The communication was great, too. Carrie was exceptionally kind and efficient!
Laikin
Portland
TN
Date:
6/11/2026
5
5555555
The process went very smoothly.
Patrick
Parrish
FL
Date:
6/11/2026
5
5555555
Brooklyn was extremely flexible whether it was in office or email communications. she was very knowledgeable about her job and didn't leave anything to question nor hesitated when providing information
Frankie
Saint Joseph
MO
Date:
6/11/2026
5
5555555
Made everything super easy and was very quick
Shelby
Mccordsville
IN
Date:
6/11/2026
5
5555555
Excellent, organized and well-oiled team. From the first consulting call to closing, everything is explained step by step. They keep you updated every step of the way. Great team that you can trust to he able to complete everything in a tight schedule.
Andrea
The Woodlands
TX
Date:
6/11/2026
5
5555555
Answers to questions immediately. Vast knowledge of VA loans. Help with underwriting as needed for our loan to go through.
Kirsten
Green Valley
AZ
Date:
6/11/2026
5
5555555
Tim was always available to answer questions. He made sure everything was taken care of and ready for closing. I appreciate how quickly he was able to get out loaned closed.
Melissa
Independence
MO
Date:
6/11/2026
5
5555555
Everyone was friendly, knowledgeable and fast we were able to get our loan approved quickly and easily .
Mary
Mchenry
IL
Date:
6/11/2026
5
5555555
Process is very fast, efficient, and effortless.
Ashley
Richlands
NC
Date:
6/11/2026
5
5555555
Simple and efficient process
Kathleen
Palm City
FL
Date:
6/11/2026
5
5555555
Constantly trying and communicating
Sherry
Red Lion
PA
Date:
6/11/2026
5
5555555
Communication and speed
David
Mchenry
IL
Date:
6/11/2026
5
5555555
Chris was very organized and had everything we needed ready to go for my family.
Jeremy
Mechanicsburg
PA
Date:
6/11/2026
5
5555555
Questions were answered in a timely manner, communication was quick and
Lynn
Statesville
NC
Date:
6/11/2026
5
5555555
Very attentive Very prompt in responses clear explanations integrity and trust
Elaina
Arlington Heights
IL
Date:
6/11/2026
5
5555555
Quick responses and easy process thanks
Kimberly
Green
OH
Date:
6/11/2026
5
5555555
Good timing & helped me throughout the whole process ! ^ Answered questions when needed anytime & day. I recommend her to any friends & family.
Landen
Walker
LA
Date:
6/11/2026
5
5555555
Heather was great to work with as we went through securing our loan as first time home buyers. She was patient and kind throughout, always willing to jump on the phone and talk things through. You can tell she has a bunch of experience, as she consistently helped educate us and made the process clear and clean.
Samuel
Verona
WI
Date:
6/11/2026
5
5555555
Steven, Tracy, and Jake were all efficient, knowledgeable, responsive, and warm. Steven made our experience not only painless, but actually enjoyable and taught us a lot that no other loan officer we've worked with ever bothered to explain. He made us feel genuinely safe in his guidance and efforts, responded promptly and warmly every time we reached out, and went the extra mile for everything we needed. I would work with him a million more times gladly!
Amy
Minneapolis
MN
Date:
6/11/2026
5
5555555
Kept me in the loop and stayed on my behind to get me a home. Chad was great and fairway gor me a home thank you guys
Gerald
Akron
OH
Date:
6/11/2026
5
5555555
Timely communication and friendly service!
Joseph
Mount Horeb
WI
Date:
6/11/2026
5
5555555
The bridge loan was a great option we didn't know existed. We were able to move our family into our dream home without the stress of needing to sell at the same time.
Nina
Ledyard
CT
Date:
6/11/2026
5
5555555
Donna is beyond amazing. I didn’t have an easy file to say the least and she went above and beyond to make it happen. I am so thankful for her and her team and I highly recommend!
Ashley Belcher
Date:
6/11/2026
5
5555555
I enjoyed getting to work with Terry Summey. Terry Summey is a great loan officer. Terry Summey listen to me about where I needed to be and I listen to Terry about what he needed me to do. Victory
Teresa
Date:
6/11/2026
5
5555555
The financing was taken care of very quickly and closed on the home in not much time at all.
Robert
Killeen
TX
Date:
6/10/2026
5
5555555
Excelente persona con un gran profesionalismo en su trabajo
ISAURA
Date:
6/10/2026
5
5555555
If you are a first time homebuyer looking for a lending company with great customer service, informative, and patience I highly recommend the Elkins team. Today I closed on my home and it was a journey the team worked with me through multiple hurdles but we made it through and I’m forever grateful.
Yolanda Glover
Date:
6/10/2026
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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