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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Serving borrowers is our number one priority
Real Homebuyer experiences from recently closed loans
5
5555555
Twelve years ago, Shannon Alexander at Fairway Mortgage changed my life. What most people don’t know is that before I could even buy my home, Shannon spent an entire year helping me build my credit, guiding me step by step, encouraging me through every setback and every victory along the way. She never treated me like just another customer. She treated me like family. Through all the ups and downs, Shannon believed in me when things were tough and helped make my dream of becoming a homeowner a reality. Over the years, what started as business turned into a lifelong friendship, and I’m forever grateful for Shannon, her husband Artis, and the entire Fairway family. Their care, patience, knowledge, and genuine heart for people is something you don’t find often anymore. If you’re looking for someone who truly cares and will fight for you every step of the way, I can’t recommend Shannon Alexander and Fairway Mortgage
Isaac
Date:
5/19/2026
5
5555555
very easy to work with , this was my first time going through this process and made it so easy
Sydney
Raymore
MO
Date:
5/19/2026
5
5555555
Excellent communication and transparency of the process.
Daniel
Pfafftown
NC
Date:
5/19/2026
5
5555555
Very professional, prompt, helpful, responsive, technology driven. Entire team is first rate. From pre approval, to loan closing, to title transfer all complete in under 3 weeks. Highly Recommend!! 10 out of 10!
Tristram
Scottsdale
AZ
Date:
5/19/2026
5
5555555
Easy, good communication
Britany
Burley
ID
Date:
5/19/2026
5
5555555
Everything! Nate and Morgan were amazing to work with. They were extremly insightfull, answered every question we had, and were extremly fast to close.
Tyler
Allegan
MI
Date:
5/19/2026
5
5555555
Becky was super helpful throughout the whole process!
Katie
Coon Rapids
MN
Date:
5/19/2026
5
5555555
Getting the final numbers sooner would have made it great!
Kaitlyn
Vestavia
AL
Date:
5/19/2026
5
5555555
It was easy to work with Steve and his team. They were all professional and very helpful.
Kelly
Oro Valley
AZ
Date:
5/19/2026
5
5555555
Ian was very good at communicating and he helped us get loan completed in 2 1/2 weeks!
Hanna
Litchfield
MN
Date:
5/19/2026
5
5555555
Being fast and efficient.
David
Chino
CA
Date:
5/19/2026
5
5555555
Great communication, easy process and amazing staff :) Getting the loan and the closing was a breeze. :) Thank you Joanna and team!
Anamaria
Chicago
IL
Date:
5/19/2026
5
5555555
John is the best! I mean he really worked hard and fou for me and I will always be grateful to him!
Erin
Baltimore
MD
Date:
5/19/2026
5
5555555
The excellent communication and very rapid response times!
Jeffrey
Palatine
IL
Date:
5/19/2026
5
5555555
I’ve had the pleasure of knowing Katie both personally and professionally, and she is truly exceptional. Thank you for going above and beyond to help Stacy and Todd with their home purchase. They mentioned how knowledgeable, patient, and reassuring you were throughout the process—especially since they were feeling nervous. I wouldn’t hesitate to recommend Katie and The Wood Group for all your mortgage lending needs!
George Henry Lara
Abilene
TX
Date:
5/19/2026
5
5555555
Dawn was extreamly helpful throughout our long process of home searching, Was always available and open for questions and giving clear/ understanding answers to ensure the process was understood and smooth, ensuring we knew all the options we had in front of us and kept us updated on anything changing.
Gaige
Dickinson
ND
Date:
5/19/2026
5
5555555
Joe has helped me on a home purchase and a refinance. He is always on top of things, always patient answering questions and explaining anything I wanted more information on. He truly cares and wants the best possible outcome for you. I highly recommend Joe!
Rena
Date:
5/19/2026
5
5555555
AJ was on top of everything from the very beginning, helping us navigate bumps in the road and coming up with creative solutions to propel us forward toward the goal of home ownership!! We'll definitely be recommending AJ and using him whenever the opportunity arises in the future!
Sydney
Lakeway
TX
Date:
5/19/2026
5
5555555
Communication
Jamie
Lincoln
NE
Date:
5/19/2026
5
5555555
Kyle Camron was very informative and very upfront about the process.
Katerina
Atlanta
GA
Date:
5/19/2026
5
5555555
Great communication regarding the process.
Ryan
Sussex
WI
Date:
5/19/2026
5
5555555
Justin was amazing through the entire process. He was consistently extremely helpful and on top of everything the entire process He clearly explained things I didn't understan . Justin was very easy to work with and made a stressful process stress free!
Janelle
Dublin
OH
Date:
5/19/2026
5
5555555
Graet communication and got it done
Jeffrey
Roaming Shores
OH
Date:
5/19/2026
5
5555555
Christian was thorough and extremely helpful throughout the entire process. The introduction meeting was a great kickoff to establish a baseline and Christian broke down all of our options we had available. Christian was extremely responsive during the entire home buying process. He quickly made himself available to provide insides on the state of the mortgage industry trends as well as prepared multiple offer sheets that were required later in the evening. Overall Christian was an excellent help and provided us with the full breakdowns of costs directly to us and made it easy for us to understand all of the information.
Nicholas
Falls Church
VA
Date:
5/19/2026
5
5555555
As first-time homebuyers, we truly could not have asked for a better experience with Chance. From the very beginning, he made us feel reassured and informed throughout the entire process. He was patient, broke down every single detail, and never made us feel bad for asking questions no matter how big or small. You can tell he genuinely takes his time and works hard for his clients because he truly cares. Buying a home can be stressful and overwhelming, but Chance made the process feel so much easier for us. We are so thankful for all of his help and would absolutely recommend him to anyone looking to buy a home.
Kelsie
Date:
5/19/2026
5
5555555
As a first time homebuyer, this experience was smooth and rewarding. Lauren and her team provided thorough assistance, information, and willingness to walk me through the process. Very satisfied with this experience!
Nelson
Puyallup
WA
Date:
5/19/2026
5
5555555
Jamie and his team at Fairway made this a GREAT experience for me with their open and honest communication from the beginning. I respect that Jamie let me know up front what he can do. l look forward to working with Jamie again when it comes time to purchasing my forever home!
Melissa
Lacy Lakeview
TX
Date:
5/19/2026
5
5555555
Communication! Everyone was friendly and prompt with responses!
Cherishe
Albany
OR
Date:
5/19/2026
5
5555555
Fast response, informative, transparent, and on-time! Thank you!
Patricia
Mustang
OK
Date:
5/19/2026
5
5555555
I have been working with Dudley for over 10yrs. He has basically held my hand each property which gives me comfort of knowI am in good hands. I will continue to work with Dudley in the future and would recommend him to anyone that is shopping around for a lender. He's awesome!
Amanda
Midland
TX
Date:
5/19/2026
5
5555555
You were great.
Alfred
Frisco
TX
Date:
5/19/2026
5
5555555
The communication and responsiveness throughout the process were excellent. Everything was explained clearly, questions were answered quickly, and the overall experience felt smooth and stress-free. Thank you for all your help during the home buying process.
Paras
Shawnee
KS
Date:
5/19/2026
5
5555555
Dan was prompt to get back to us, always made sure we understood everything, and made us feel at ease.
Sarah
Valparaiso
IN
Date:
5/19/2026
5
5555555
Evelyn your humane nature, patience and guidance throughout the process made it all way less stressful. Your quick responses to our questions as well as meaningful solutions to overcome any roadblocks that came along made it possible for us to take this big step. We are truly grateful to you for making it all work out for us!!
Bijal
Roselle
IL
Date:
5/18/2026
5
5555555
Constant communication and availability throughout the process to make sure the loan, closing, and the entire process was seamless.
Christopher
Crown Point
IN
Date:
5/18/2026
5
5555555
We first met Chris through our realtors almost 4 years ago. Chris has worked with us over the years through various offers until we found the right house and offer acceptance always willing to help and a phone call away
Steven
Palmyra
PA
Date:
5/18/2026
5
5555555
I met Josh during a charity event and knew that when I was ready to purchase my house.....he's the one I wanted to work with!! He a true pro and he's built an amazing team!! They were super-organized, knowlegable and patiently guided me through the whole process. I will absolutely use them again!
Leslie
Horseshoe Bay
TX
Date:
5/18/2026
5
5555555
Chris and Wes were very easy to work with. They were very personable and knowledgeable in all interactions. They made the process for a first time homebuyer like myself easy and manageable. They checked in with me frequently and available ifI had questions or concerns.
Jessica
Yadkinville
NC
Date:
5/18/2026
5
5555555
Paige was a great resource and educator throughout the process.
Bianca
Bryan
TX
Date:
5/18/2026
5
5555555
I felt very confident working with Sergio's team. Great communication, he answered all my questions and guided me through every step. I highly recommend Fairway home mortgage. Thanks!!
Adrian
Vacaville
CA
Date:
5/18/2026
5
5555555
Communication and availability, even outside nor.al business hours.
Warren E
Lakewood
WA
Date:
5/18/2026
5
5555555
digital friendly
Latoya
Excelsior Springs
MO
Date:
5/18/2026
5
5555555
Seans response time on our original ask, the thorough communication throughout the process and his accessability were key factors in making this experience great.
Michael
Forest Lake
MN
Date:
5/18/2026
5
5555555
Overall. Everything was great how transparent and helpful the whole team was
Glenroy
Florence
NJ
Date:
5/18/2026
5
5555555
Clear consice communication that was timely and to the point. Meetings were setup well and accommodated my schedule to the best of his ability. The steps and what was needed of me were communicated clearly. It was a smooth process from end to end.
Theodore
Trempealeau
WI
Date:
5/18/2026
5
5555555
Brocklynn is great to work with I had a few issues and she went all out to help solve them and get everything completed. Grestly appreciate all the effort.
Kenneth
Elwood
KS
Date:
5/18/2026
5
5555555
Timely communication. Understood needs. Great outcome!
Maureen Elizabeth
Hartford
WI
Date:
5/18/2026
5
5555555
Garrett was very responsive and emailed replys at all times of the day. He is always working.
Dillon
Munster
IN
Date:
5/18/2026
5
5555555
Haven was avaialble anytime I called or text him. He was able to get me a much better deal than the other lending. Haven left me with a feeling that I could trust him and he has MY best interests in mind. The whole process was smooth. Very happy with the experience and will use Haven in the future for our next property.
Andrew
Westfield
IN
Date:
5/18/2026
5
5555555
The entire process was clear, timely and comfortable. This team was awesome from start to finish. We could not be happier!
John
Farmington
NY
Date:
5/18/2026
5
5555555
Great Communication and excellent service.
Wylie
Lakeway
TX
Date:
5/18/2026
5
5555555
Great Communication and though it was a tough situation, Julie and Wendie were able to get it done.
Danjee
Queen Creek
AZ
Date:
5/18/2026
5
5555555
We had a rocky start to the loan process with another lender, and we're were referred to Tim! He was so understanding of our situation and did everything that he could to make sure we could get into our home!
Brooklynn
Surprise
AZ
Date:
5/18/2026
5
5555555
Matt and Kathy made the loan process incredibly simple. I've closed on half a dozen houses, and I've never had the loan process go so smoothly, nor quickly. I was first braced for the news I wouldn't qualify for a loan, and then worried about the back and forth grind of questions/answers. None of those worries were valid; this purchase was easier than renting!
Walter
Lithia
FL
Date:
5/18/2026
4
4444444
Melanie French went out of her way many times to make things happen! Issues were resolved quickly. We would highly recommend! Keep an eye on things told vs things done.
Jeannine
Heber Springs
AR
Date:
5/18/2026
5
5555555
Jen actively communicates and makes sure you know what is going on throughout the process. She also got me a lower interest rate than her competito.
Brittney
Warner Robins
GA
Date:
5/18/2026
5
5555555
Marisol have a HOME for my FAMILY
Bryan
Waukegan
IL
Date:
5/18/2026
5
5555555
We had another wonderful experience working with Brittney during our home buying process! This is the second time we’ve used her as our mortgage lender, and once again she was awesome! She is incredibly knowledgeable, responsive, and patient, and she always took the time to explain everything clearly throughout the process. Even with this being our third home purchase there is always something new to learn. Buying a home can be stressful, but Brittney made everything feel smooth and manageable. She stayed on top of every detail, kept us updated consistently, and worked hard to make sure we got to closing without issues. What really stands out is how much she genuinely cares about her clients. We are so thankful for all of her hard work and would absolutely recommend Brittney to anyone looking for a trustworthy, dependable, and amazing mortgage lender. We wouldn’t hesitate to use her again in the future!
Adrianna
Locust Grove
GA
Date:
5/18/2026
5
5555555
The speed of the process
Juan
Brownsville
TX
Date:
5/18/2026
5
5555555
Tommy made the process very easy and provided answers to all of my questions; whether that was giving me a spot on answer or referring me to someone who does know the answer. With it being my first home purchase, the process and thought of all of the steps needed seemed intimidating, but Tommy was able to guide us through with ease.
Madisyn
Winamac
IN
Date:
5/18/2026
5
5555555
From the beginning Linda was very attentive and responsive, also had great answers to all our questions that came up during the whole process. She made it very easy for us to get into our first home
Ethan
Greenville
WI
Date:
5/18/2026
5
5555555
Pam was always available to help with any quiestions and wa a pleasure to work with!
Kincey
Birmingham
AL
Date:
5/18/2026
5
5555555
Very handsome on and personable, answered questions quickly and made us feel comfortable through the whole process.
Kelley
Jefferson
MA
Date:
5/18/2026
5
5555555
Donna and her team is very patient and very knowledgeable most importantly Donna was always available to text and calls and she would always answer with excellent and very friendly Advice!
Anna
Lucedale
MS
Date:
5/18/2026
5
5555555
Donna went above and beyond to help me get this done. She also kept me updated along the way and explained everything to me as I needed to know. She was so pleasant to work with and I couldn't have asked for a better team on my side!! Thank you Fairway Home for making my dreams come true!
Courtney
Ocean Springs
MS
Date:
5/18/2026
5
5555555
Katie's assistance and communication exceeded our expectations! She was beyond instrumental in obtaining financing for us.
Alise
Austin
TX
Date:
5/18/2026
5
5555555
entire process was seamless from start to finish. Tara made every step easy. She is incredibly easy to get a hold of and is responsive very quickly. We used Tara when we bought our last home, used her again for this home, and will plan to use her again in the future if we ever need to. Highly recommend Tara and her team!
Kayla
Deland
FL
Date:
5/18/2026
5
5555555
Amy was incredibly supportive throughout the whole home buying process. We were first time homebuyers and were completely out of our depth but Amy took it in stride and really worked (even outside of business hours!) to make sure we knew everything to expect and how to proceed throughout the whole process. We couldn't have asked for a better lending partner than Amy and her support team. The process always seems so daunting and time consuming but there were no delays and Amy and her team were always on top, every step of the way. Closing went so smoothly it felt like a dream and we had zero delays throughout the whole process. Thank you so much for all of your help!
Lauren
Fort Worth
TX
Date:
5/18/2026
5
5555555
Even the set backs were handled with such care and openness, Thank you.
Robert
Round Lake Beach
IL
Date:
5/18/2026
5
5555555
Great communication
Grace
Morgantown
IN
Date:
5/18/2026
5
5555555
Always willing to pick up the phone and answer a question, which was very appreciated our first time going through the loan process.
Kristin
Monroe
WA
Date:
5/18/2026
5
5555555
It was seamless; Neal was kind, conversational, and patient with us explaining every step of the way.
Maxwell
Austin
TX
Date:
5/18/2026
5
5555555
Mike and Iman were helpful and communicative throughout the whole process.
Melissa
Arlington
VA
Date:
5/18/2026
5
5555555
Heather was very accessible . However other folks asked us for things and then realized they didn't need to be asking for it .
Sarah
Kokomo
IN
Date:
5/18/2026
5
5555555
Michel is the ultimate professional. She took time to get to know me and answered the call anytime I had a question. Michel is phenominal and I couldn't have asked for a better person to help me through this process.
Darren
Sugarcreek
OH
Date:
5/18/2026
5
5555555
Yadira made our process as smooth as possible. She helped us understand what we didn't. She provided every bit of information she could at any given moment .
Christopher
Coachella
CA
Date:
5/18/2026
5
5555555
Christina was knowlegable , professional and friendly. She kept in contact through the whole transaction. I never had to guess what the next step would be. Id recommend her every time.
Leanne
Georgetown
TX
Date:
5/18/2026
5
5555555
Jamie and his team were very professional,helpful, and dedicated to getting everything done
Wendy
Temple
TX
Date:
5/18/2026
5
5555555
Thanks for being so available for all questions.
Carleigh
Annandale
VA
Date:
5/18/2026
5
5555555
Jim's service was impeccable. He provided all the information I needed to get a loan .
Derrick
Eloy
AZ
Date:
5/18/2026
5
5555555
Joanna Camposano
Frank
Del Rio
TX
Date:
5/18/2026
5
5555555
Jason was very friendly and quick to respond
Ian
Springfield
VA
Date:
5/18/2026
5
5555555
Heather went above & beyond to assure I was taken care of every step of the way And treated me not as just a customer but as family that truly cared about this next step in my life .
Brett
Groesbeck
TX
Date:
5/18/2026
5
5555555
You guys did everything in your power to get me this house, how fast you worked also was truly amazing. You guys using the Esign made it so much faster and easier even at the end. Thank you.
Brandon
Topeka
KS
Date:
5/18/2026
5
5555555
Tim is very knowledgeable and helpful. Anytime I had a question or needed help he was prompt in answering and was personable. This is my first time buying a home so I knew nothing but he walked me through every step. I would highly recommend him!
Heather
Stephenville
TX
Date:
5/18/2026
5
5555555
This is our second time working with Jacob. He has made the experience easy and painless both times.
Clint
Flowery Branch
GA
Date:
5/18/2026
5
5555555
Tim and his team where extermely easy to work with, They held my hand through the process. Buying a house is stressful, but I can honestly say, I never felt overwelmed or stressed.
Kelly
Alvord
TX
Date:
5/18/2026
5
5555555
Talking to Danny felt like talking to a friend. He truly cares about your situation and family. He also made everything so easy to understand.
Megan
Bryan
TX
Date:
5/18/2026
5
5555555
Excellent experience! Fast comminication, good rates, and most important a stress-free closing. I couldn't have asked for a better loan officer to help guide me through the home-buying process. Thanks Diann!
Hawert
Exeter
NH
Date:
5/18/2026
5
5555555
Nathan was very knowledgeable of the service offerings and was open to work with us on changes and he was always open to answer any questions that I may have had. I was actually working with another lender but reached out to Nathan. We chose to proceed with Nathan due to the flexibility he offered.
Timothy
Van Buren
AR
Date:
5/18/2026
5
5555555
It was smooth, fast, amd and painless
Carrie
Denton
TX
Date:
5/18/2026
5
5555555
My husband mostly handled everything but it seemed to run smoothly and efficently.
Erin
Richland Hills
TX
Date:
5/18/2026
5
5555555
Parker was extremely efficient and amazing to work with. he made the process super easy!
Taylor
Noblesville
IN
Date:
5/18/2026
5
5555555
open communication start to finish
Judith
Warrenton
VA
Date:
5/18/2026
5
5555555
Michel was excellent at communicating, explaining everything thoroughly, and being available whenever we needed her support.
Katelyn
Dennison
OH
Date:
5/18/2026
5
5555555
Jim was exceptional. Incredibly responsive and helped explain every step of the process. He and Jess made figuring out insurance, inspections, etc. so easy and helped keep everything from becoming too overwhelming.
Michael
West Allis
WI
Date:
5/18/2026
5
5555555
I couldn’t be happier! Scott’s communication and promptness were great. He was always available to answer any questions and kept me updated along the way. He made this first‑time homebuying experience smooth and stress‑free.
Lea
Jonesville
SC
Date:
5/18/2026
5
5555555
Cindy was always available and she explained the whole process effectively.
Lizette
Weslaco
TX
Date:
5/18/2026
5
5555555
Mike was always communicative and helped us navigate the homebuying process as first time purchasers.
Isaac
Winston Salem
NC
Date:
5/18/2026
5
5555555
Tara was amazing!! She cons helped me with all of my anxietys and fears! She made the whole home buying journey so much smoothe!!
Jesse
Mount Pleasant
UT
Date:
5/18/2026
See More Reviews
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