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Through our nonprofit organizations, Fairway Cares and American Warrior Initiative (AWI), we are able to bring comfort, hope and support to  people within the Fairway community and beyond. Each year both non-profit organizations are able to grow and impact more lives through the generous contributions of Fairway employees.

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Fairway Cares is the charitable arm of Fairway Home Mortgage. For over 20 years, Fairway's nationwide network of employees has demonstrated a deep care for the communities and people they serve.

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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Extremely accessible even at inconvenient times when i needed assurance. Prompt response time and clear courses of actions. Flexibility to my particular situation and timeline. I also appreciated the personal side. I knew I was dealing with people who cared about their job and how that job translated to my family's life.
Nathanael
Northport
ME
Date:
3/28/2026
5
5555555
Dudli and Breanne made this an enjoyable time I have used Dudli in the past and would use her again in the future Dudli, would always tell me the truth and be very open with me i I had tremendous trust in her opinion and outlook. Dudli's friendliness , honesty and integrity made this process as enjoyable as it could be thank you Dudli
Thomas W
Longs
SC
Date:
3/28/2026
5
5555555
Made the process seamless and explained everything well and was very easy to communicate with, wonderful experience
EMMA
Red Bud
IL
Date:
3/28/2026
5
5555555
good rate, easy process
Thomas
Fairborn
OH
Date:
3/28/2026
5
5555555
The entire process was stress free and quick!
Alicia
Bloomfield
KY
Date:
3/28/2026
5
5555555
We had an amazing time working with Aaron and his team. He was incredibly helpful walking us through the process, explaining concepts that were new to us, and always being responsive when we had questions. We had a lot of questions during this journey and he was always so quick to help quell fears but was also honest with the realities of the market. We offered on 4 properties before an offer got accepted, and Aaron was patient with us through it all. We highly recommend working with Aaron! This is a tough market and he made it feel manageable.
Kelly
Chicago
IL
Date:
3/28/2026
5
5555555
Communication.
John S
Whitefish Bay
WI
Date:
3/28/2026
5
5555555
The fact that I didn't have to provide update after update to underwriting was very helpful. They needed clarification on a few items, but then it seemed like they were good. Other lenders I've had in the past make the underwriting process very cumbersome and annoying. I have been asked things like "why did you pay $3,000 to X mortgage company?" I thought it would have been clear that I pay the same amount to the same company every month. None of that nonsense with Fairway!
Nathan
Manor
TX
Date:
3/28/2026
5
5555555
Excellent communication! Easy to use app.
Dana A
Lyndhurst
VA
Date:
3/28/2026
5
5555555
Zak was prompt, informative, and great to work with! I felt supported every step of the way.
Zachary
Madison
WI
Date:
3/28/2026
5
5555555
Brian was fantastic to work with. He took the time to walk us through all the details without making us feel rushed, and was incredibly responsive throughout the entire process. Super friendly and easy to communicate with — made the whole experience a lot less stressful. Would highly recommend!
Jordan
Plano
TX
Date:
3/28/2026
5
5555555
Very easy and friendly
James David
Woodbine
GA
Date:
3/28/2026
5
5555555
Everything
Dian
Forney
TX
Date:
3/28/2026
5
5555555
karen and the team were very responsive and assured all questions and concerns were addressed in a timely manner. 10/10 highly recommend
Chelsea Y
Oxford
NC
Date:
3/28/2026
5
5555555
Igor was always available to assist when questions arose. He is very experienced and knows his subject matter. Can come up with the most successful plan of property purchase depending on your needs. We are glad we chose Igor And wish him best of luck!
Muhayyo
Aurora
CO
Date:
3/28/2026
5
5555555
All the ladies I had contact with helping me were amazing. Laura who I dealt with, was on top of everything, always keeping me informed and helping me make wise decision.
Charles E
Killeen
TX
Date:
3/28/2026
5
5555555
It was a great experience from start to finish. Everything went very smoothly, and the process was handled efficiently. I really appreciate the support and clear communication throughout—thank you to Jaime from Fairway Home Mortgage for making it such an easy and positive experience!
Elena
Del Rio
TX
Date:
3/28/2026
5
5555555
Tracey was excellent . She answered any and evey question. Very helpful. Knowledgeable Dedicated she genuinely cares for people.
DeVaunte
Providence Village
TX
Date:
3/28/2026
5
5555555
The team was very professiona. Everyone was very nice and punctual about getting things that were beeded when needed in a timely manner. Everything was over the top satisfaction.
Misty Dawn
Leoma
TN
Date:
3/28/2026
5
5555555
Helpful team, easy process, and excellent customer service.
Dixitkumar Narendrab
Millersville
MD
Date:
3/28/2026
5
5555555
Matt and his team are excellent to work with. I have closed many home loans with Matt in the past and this is our first of many construction loans we will do with Matt.
Branden Wayne
Dade City
FL
Date:
3/28/2026
5
5555555
Communication is great and very thorough with the whole process . You make buying a house easy and stress free
Thomas
Tulsa
OK
Date:
3/28/2026
5
5555555
Smooth from start to finish.
Sean
Seguin
TX
Date:
3/28/2026
5
5555555
Communication
Eric
Milwaukee
WI
Date:
3/28/2026
5
5555555
Chase's attentiveness to my loan and ability to reach him when needed
Ryan
Fayetteville
AR
Date:
3/28/2026
5
5555555
I'm deeply grateful for the incredible support you provided. Your expertise, professionalism, and attention to detail were impressive, making the process smooth and enjoyable. I felt confident and supported every step of the way, and I appreciate your dedication to ensuring a successful outcome. Thank you for making this experience truly unforgettable
Jester
Hendersonville
NC
Date:
3/28/2026
5
5555555
Great communication with all staff. Quick and smooth transaction.
Jimmy P
Spokane
WA
Date:
3/28/2026
5
5555555
Rachel was very responsive and great with explianing everything , if i I would have known how easy she could make the whole process I would have bought sooner!!
Kennedy
Grand Junction
CO
Date:
3/28/2026
5
5555555
Mine worse is not the easiest of cases. Between owning my own business and my child's student loans okay, there was a lot of information the underwriter needed. You and your team were there for me.Every step of the way. And most importantly, on time for our quick closing.
Terri E
Delray Beach
FL
Date:
3/28/2026
5
5555555
Jeff is so helpful and easy to work with. He made the refinancing process clear and straightforward. He is timely, responsive and flexible.
Hannah
Ellington
CT
Date:
3/28/2026
5
5555555
Caleb was a really kind and clear communicator. He taught us about the process as we went, held our hands step by step as first time buyers. It always felt like he was on our team. we're so grateful to have had Caleb's support through this process!
Alyson Taylor
Vashon
WA
Date:
3/28/2026
5
5555555
Tara was available almost 24/7. She constantly kept us up-to-date as to the s. Great personality anduldn't be more pleased.
Wayne R.
Deland
FL
Date:
3/28/2026
5
5555555
Timeline, promptness, friendliness, convenience
Easton L
El Cajon
CA
Date:
3/28/2026
4
4444444
John offered us the best rate of all the loan officers we spoke with and was very clear explaining the entire process.
Ethan James
Manchester
CT
Date:
3/28/2026
5
5555555
Great communication. VA loans normally are very difficult. Ours went off seemlessly. Could have closed 2 weeks early if desired.
Kenneth D
Chandler
AZ
Date:
3/28/2026
5
5555555
Everything from start to finish was easy and it was simplified so I could have a better understanding of what was going on with some many number going around.
Michael T.
Rialto
CA
Date:
3/28/2026
5
5555555
Adam looked for the best option for me to overall save me money and meet my goals of reducing the length of my loan!
Linda Michelle
Cumming
GA
Date:
3/28/2026
5
5555555
Pat and his staff are always pleasant and responsive. Super helpful.
Linda Marie
Show Low
AZ
Date:
3/28/2026
5
5555555
As a first time home buyer , Hunter made the process very simple and as stress fee as possible. Hunter was amazin!
Simon
Wetumpka
AL
Date:
3/28/2026
5
5555555
We had a short timeline to for our closing date and Jeremy was able to get it done on time!
Pamela K
Phoenix
AZ
Date:
3/28/2026
4
4444444
Willingness to make the process easy and smooth for us
Kibriya
Tacoma
WA
Date:
3/28/2026
5
5555555
Rich was responsive, had great urgency and communicated the process well.
John
Saint Petersburg
FL
Date:
3/28/2026
5
5555555
Sarah and Alisha were both great to work with and were very responsive and helpful with any questions I had.
Daniel
Waukesha
WI
Date:
3/28/2026
5
5555555
Ian is so easy to work with. If you provide the info he asked for your experience is easy. Ian and his team will keep you up to date and also listen to your ideas. Thank you for all you do. Keith and Sandy Pollard
Keith W
Northport
AL
Date:
3/28/2026
5
5555555
Everything was explained up front and all info was accurate. I was always able to speak with Wendie and she returned phone calls/emails quickly. I always new where we were in the purchasing process.
Lucky Lamar
Holly Pond
AL
Date:
3/28/2026
5
5555555
Ed and his team are so easy to reach, positive, capable, and jus grea people!
Katherine
Austin
TX
Date:
3/28/2026
5
5555555
Jo and her team were so responsive and easy to work with! We were moving to Maine from out of state and Jo made the process so easy and less stressful! Would highly recommend the services of Jo and her team!
Melanie Marie
Fayette
ME
Date:
3/28/2026
5
5555555
Prompt communication. Willing to answer all questions. Felt like Jerry was working for my best interest.
Michael
Columbus
OH
Date:
3/28/2026
5
5555555
I loved the updates on what my mortgage and down payment would be. Plus quick responses.
Kassandra Grace
Manchester
CT
Date:
3/28/2026
5
5555555
Gina went out of her way to help me. Great communication and knowledgeable
Sandra J
Olathe
KS
Date:
3/28/2026
5
5555555
The women make the whole experience as simple and easy as possible . Anytime I had a question or just wanted to know different scenarios they all would take the time to explain. They maintain a positive and optimistic atmosphere that I could feel by dealing with Dana. I will 100% be using Dana for any real estate purchases.
Justin
Blytheville
AR
Date:
3/28/2026
5
5555555
Rich was great to work with, offered excellent advise, and explained each step of the process thoroughly.
Zachary T
Norton
OH
Date:
3/28/2026
5
5555555
Sharon was so responsive, professional, and patient.
Foad
Manchester
NH
Date:
3/28/2026
5
5555555
Very friendly and trustworthy!
Gary Dale
Pocahontas
AR
Date:
3/28/2026
5
5555555
Great product and service
Paul Elliot
Toney
AL
Date:
3/28/2026
5
5555555
Fast and efficiebt
Paul
Round Hill
VA
Date:
3/28/2026
5
5555555
Levi was awesome. could not have asked for a better experience
John
Leander
TX
Date:
3/28/2026
5
5555555
Nick was super good at keeping in touch and keeping us updated. He also kept us super informed on every step of the process which made everything go smoothly and super easy and stress free!
Adam
Roy
UT
Date:
3/28/2026
5
5555555
Everything was very well organized. The online signing was easy and time saving. We were kept informed at all times.
Jennifer
Casper
WY
Date:
3/28/2026
5
5555555
is prompt in responding and respectful of my time. He was very thorough and helpful in getting my refinance set up. We also had our original mortgage through him, and that process went swimmingly. He is compassionate, kind, and understanding I would recommend him to anyone and everyone.
Amy
Winfield
IN
Date:
3/28/2026
5
5555555
Easy, Great service. Walk through was easy.
Deana M
Spokane
WA
Date:
3/28/2026
5
5555555
All of my questions were answered clearly and with patience. Even if the home related questions were not directly related to the loan. This was a great experience as a first time homebuye.
Nathan Sheldon
Denton
TX
Date:
3/28/2026
5
5555555
David Ransdell was available at any time we had questions. He was proactive in giving us information we would need . Thoroughly enjoyed working with him. If possible he would be rated far above a 10! Definitely will be recommending him
Loretta
Broken Arrow
OK
Date:
3/28/2026
5
5555555
Second time using him very honest and looks out for the clients best interest
Morgan K
Stillwater
MN
Date:
3/28/2026
5
5555555
Dean and his team were great! They were prompt with feedback and always extremely professional and pleasant. They made buying a home and getting a mortgage stress-free and smooth sailing. I would recommend Dean and his team to anyone I come across who is looking into buying a home.
Jill
Oxford
ME
Date:
3/28/2026
5
5555555
Tim was very personable and easy to work with. We were impressed that he came to our closing, as we had never had a loan officer do that before! It was great to meet him in person!
Megan
Olathe
KS
Date:
3/28/2026
5
5555555
Working with Alli and her team has been nothing short of amazing. This is my third loan with her, and every single time she has gone above and beyond to make the process smooth and stress-free. Alli worked tirelessly to get me pre-approved and all the way to closing, and her communication is truly unmatched. I never once felt like I was left wondering what the next step was. She made sure I was informed, prepared, and confident throughout the entire process. Having someone so dedicated, responsive, and knowledgeable on your side makes all the difference, and I’m incredibly grateful to have had Alli in my corner again. I wouldn’t trust anyone else with such an important milestone. Highly recommend!
Breona
Date:
3/28/2026
5
5555555
Chris went well above and beyond his duties in helping us figure out how best to move forward. We were working on two different properties, and while one ultimately couldn't go forward, he was very helpful in figuring out how to best get us in the home we wanted.
Kenneth Edward
Arlington
VA
Date:
3/28/2026
5
5555555
David and hid tea. Everyone was communicative, responsive, and friendly. We had to move pretty quickly on our loan, and we never felt pressured.
KAI
Asheville
NC
Date:
3/28/2026
5
5555555
Pam is knowledgeable, authentic, supportive and intelligen. She advised and guided us with quiet confidence and understandin. I had been told she was the best in the business and now I know firsthand that she is!
Jane Fielding
Birmingham
AL
Date:
3/28/2026
5
5555555
Constant communication and explanation of things along the way
Peggy Jean
Minneapolis
MN
Date:
3/28/2026
5
5555555
I was informed through the entire process and as someone who had a phobia of dealing with banks, definitely kept me calm the entire way. I was also able to close in less than 3 weeks which from what I understand is unusual.
Ana C
Kansas City
MO
Date:
3/28/2026
5
5555555
The Most High spirit was present
Maurice
Birmingham
AL
Date:
3/28/2026
5
5555555
Sean amazing to work with answer all my questions very well and was super friendly during the process and was very knowledgeable
Joshua
East Falmouth
MA
Date:
3/28/2026
5
5555555
The communication was excellent and Sharla and her team made themselves available to help answer questions and turn around this in a short period.
Hugh
Murray
UT
Date:
3/28/2026
5
5555555
As a first time home buyer I was hesitant because a mortgage is a big responsibility. The fairway team made sure to explain everything into detail. Kept checking in and made sure I has all the appropriate paperwork. Very easy to reach them and took care of everything for me.
Javier
Bridgeview
IL
Date:
3/28/2026
5
5555555
Very smooth & easy process.
Gerald Stephen
Frankfort
IL
Date:
3/28/2026
5
5555555
Patrick is great
Robert
Allison Park
PA
Date:
3/28/2026
5
5555555
Everyone was informative, involved and easy to get a hold of.
Marc Joseph Fettig
Fishers
IN
Date:
3/28/2026
5
5555555
We had a great experience with Fairway Home Mortgage from start to finish. The entire process was incredibly smooth and easy, which made what can usually be a stressful experience feel seamless. Russell communicated effectively throughout, always keeping us informed and making sure we understood each step. The team was responsive, professional, and kept everything moving efficiently. We truly appreciated how simple they made the home financing process and would absolutely recommend them to anyone looking for a hassle-free experience.
Hannah Marie
Meridianville
AL
Date:
3/28/2026
5
5555555
excellent communication and explanation of application process
Kelli M
Mansfield
OH
Date:
3/28/2026
5
5555555
Exceptional communication through the whole process. Always available and quick to help! made the whole process easy and understandable.
Christian
Framingham
MA
Date:
3/28/2026
5
5555555
Paulina is simply anazing as a professional and a person. She makes you feel safe, is extremely knowledgeable, explains the process with care and konwledge. Paulina is extremely responsive and her sense of urgency never let me hanging without answers and or uncertaintanty. Extremely happy.
Agnieszka
Warrenville
IL
Date:
3/28/2026
5
5555555
On timing support and no surprise so for ever and everything goes as planned and talked at the beginning
Saman
Fairfax
VA
Date:
3/28/2026
5
5555555
WENDY/ BILL WERE VERY HELPFUL AND GUIDED US THRU THE PROCESS FLAWLESSLY THRU A COMPLICATED TRANSACTION. MANY THANKS!
Jamie L
Sewell
NJ
Date:
3/28/2026
5
5555555
Very easy processs
Paxton Thomas
Slocomb
AL
Date:
3/28/2026
5
5555555
Jackie was willing to answer any questions I had within a timely matter and made the pre approval and loan process super quick and easy.
Hannah
Muncie
IN
Date:
3/28/2026
5
5555555
Whenever I had a question or concern Melanie was always able to help
Gregory Trepanier
Rogers
AR
Date:
3/28/2026
5
5555555
The feedback and the ability to have answers to any questions was amazing. They were always informative about what was happening and never left us wondering why or how something would work. They made it feel simple and helped make it a non stress ordeal.
Blake Edward
Texarkana
AR
Date:
3/28/2026
5
5555555
Expert help and closed on
Harold
Mineral
VA
Date:
3/28/2026
5
5555555
communication was great. the whole proces was made easy to understand.
Erick
Bridgeview
IL
Date:
3/28/2026
5
5555555
Natalya and the team were patient, knowledgeable, honest, and prompt. Every question was answered and shared in an easy to understand manner.
Mark
Raleigh
NC
Date:
3/28/2026
5
5555555
Shelley and Jessi (from her team) provided prompt & intelligent explanations to our questions as we went through the loan approval proces. In addition, they provided frequent updates re: our loan status, so we knew where we stood. Their technology was convenient & easy to use. They made the whole thing pleasant, much better than the typical high stress time. I highly recommend Team Shelley!
Anne E
Plano
TX
Date:
3/28/2026
5
5555555
Justin is a great man who is very understanding and very patient. He very clearly walked us through all steps needed to help us.
Jesse Dale
Groesbeck
TX
Date:
3/28/2026
5
5555555
You kept intouch with us letting us know what was happening and what we needed to do esp. concerning the money that needed to be wired in. we felt like you were right with us through it all and we woud not have been able to do it without you!
Bonnie Leah
Mountain Home
ID
Date:
3/28/2026
5
5555555
Working with Mark and his team was an enjoyable experience. They made my purchase experience easy. I would highly recommend Mark and his team to anyone who is looking for a fanastic lender with wonderful customer service.
Christina Maria
Waterford
VA
Date:
3/28/2026
5
5555555
You helped us time the process in a way that worked out well for us, without feeling pressured or overwhelmed. when there was something that needed attention we worked together s as a team
Dylan
Wichita
KS
Date:
3/28/2026
5
5555555
Very responsive and provided bith consultation and explanation as we worked through the process
Robert T
Lake Ozark
MO
Date:
3/28/2026
4
4444444
Michael was nice to work with. Kaitlyn, however-who was part of Michaels staff, created unnecessary stress and required duplicate or already provided information. The timelines were clear and should have been managed better by this office. For these reasons we cannot, and will not, be referring anyone.
Robert
Riverview
FL
Date:
3/28/2026
5
5555555
Amazing help thanks Mister Tim Nolan you are the best!
Raul
Friendswood
TX
Date:
3/28/2026
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
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Report Fraud / Suspicious Activity
Hotline: 855-920-0002
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Complaints
Toll Free: 877-699-0353
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