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*Pre-approval is based on a preliminary review of credit information provided to Fairway Independent Mortgage Corporation, which has not been reviewed by underwriting. If you have submitted verifying documentation, you have done so voluntarily. Final loan approval is subject to a full underwriting review of support documentation including, but not limited to, applicants’ creditworthiness, assets, income information, and a satisfactory appraisal.
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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Phil is always on top of everything. Great communication and return calls when I needed questions answered and was available even during hrs that weren't typical office hours if I needed answers. He is genuine, great communicator, made everything simple and would use him again and give his name out any future family and friends I know looking to move.
Lacy
Independence
MO
Date:
6/19/2026
5
5555555
He kept us informed and address our concerns He was very detail oriented
Garry
Accokeek
MD
Date:
6/19/2026
5
5555555
Everyone was fast and efficient! We had a very good experience with Tanya and her crew.
Daniel
Belton
TX
Date:
6/19/2026
5
5555555
Great service, timely updates, prompt responses.
Vallery
Hoover
AL
Date:
6/19/2026
5
5555555
The service and follow up was extraordinar. each and every person I spoke to couldn't have been more helpful!
Jonathan
Austin
TX
Date:
6/19/2026
5
5555555
GREA!!!!!!
Wendell
Indianapolis
IN
Date:
6/19/2026
5
5555555
Everything was fine.
Anabel
Louisville
KY
Date:
6/19/2026
5
5555555
Communication
Brenda
Jacksonville
NC
Date:
6/19/2026
4
4444444
Nothing is perfect. Things went smoothly, yet, there were a lot of hiccups, some on my part. My experience isn't strictly based on Joshua's performanc.
Charles
Castle Rock
WA
Date:
6/19/2026
5
5555555
Becoming a first time homeowner can be intimidating but exciting all at the same time! When we started the process of looking to buy our first home we never thought it could be so easy. Working with Cole a knowledgeable, educational and supportive lender made the entire process smooth and easy going. He walked us through every step of the process at our pace, ensured we understood the next steps and answered our many questions along the way. From the initial introduction call up until the final steps for closing and even the follow up after closing Cole has been with us every step of the way. We are so grateful to have found in our opinion the best lender in Minnesota. We worked with multiple lenders at separate times and Cole shined through all of them with his exceptional customer service, knowledgeable guidance and professionalism. We have not only been able to purchase our first home but we have been able to do confidently. Thank you Cole for all your hard work and dedication in order to help us successfully purchase our first home!
Amillya
Forest Lake
MN
Date:
6/19/2026
5
5555555
I appreciated working with Carl throughout this transaction. He maintained excellent communication, kept everyone informed, and was proactive in helping move the file through the lending process. Carl was responsive to questions, solution-oriented when challenges arose, and worked hard to help our mutual clients reach the closing table on time. His professionalism and commitment to customer service made for a smooth transaction from contract to closing.
Danatta
Killeen
TX
Date:
6/19/2026
5
5555555
Always avaible for my numbskull questions and always supportive!
Matthew
Ogden
UT
Date:
6/19/2026
5
5555555
quick responses and worked with our situation to make everything going
Christian
Austin
MN
Date:
6/19/2026
5
5555555
Lori and her team went above and beyond to make sure we understood everything. They were friendly, patient and professional. Excellent communication every step along the way. They made the whole process easy and stressfree. Would definitely recommend !
Elizabeth
Ocean View
DE
Date:
6/19/2026
5
5555555
Kristin's overall wisdom and communication on sharing and informing us not leaving us in the dust . she did more than a great job
Jerrod
Waverly
NE
Date:
6/19/2026
5
5555555
Matt has handled our financing for multiple transactions. The communcation is always clear and immediate, and the process is simplified with continuous improvements in the portal experience. It's just easy and trusted
Donald
Westfield
IN
Date:
6/19/2026
5
5555555
Made every communication personal and relatable to my needs of security and time sensitivity. Keeping us in mind like family to give us the best information decision especially with my unique situation and finding a solution for it
Larry
Beaverton
OR
Date:
6/19/2026
5
5555555
Great communication. All questions answered in a timely manner. Cindy was patient, kind and professional.
Angelic
Harlingen
TX
Date:
6/19/2026
5
5555555
Ty and Shell were informative throughout the process. Everything was explained to me and they were very patient as well.
Cynthia
Columbus
GA
Date:
6/19/2026
5
5555555
Jen goes above and beyond on the daily, helped me understand every step during the process and is just a delight
Sarah
Duncansville
PA
Date:
6/19/2026
5
5555555
Zack is very knowledgeable and took excellent care of us. He communicated well and made sure all our needs we me.
Heather
Merrimack
NH
Date:
6/19/2026
5
5555555
Andy is extremely helpful and easily accesible. His knowledge and dedication provided to us was top notch. We couldn't have asked for a more seamless home buying process.
Shelby
Raytown
MO
Date:
6/19/2026
5
5555555
Everything was quick and easy. Communication was top-notch!
Jaquilyn
Pacific
MO
Date:
6/19/2026
5
5555555
Responsive and clear communications. Thanks!
Ammon
Pasadena
CA
Date:
6/19/2026
5
5555555
We had a wonderful experience working with Dawn Kadrmas as first-time home buyers. Dawn was knowledgeable, responsive, and incredibly helpful throughout the entire mortgage process. She took the time to answer all of our questions, explain each step clearly, and made sure we felt comfortable and informed when making important decisions. Buying a home can feel overwhelming, but Dawn made the financing side of things much less stressful. She was always quick to respond, kept us updated throughout the process, and worked hard to ensure everything stayed on track for closing. We truly appreciated her professionalism, guidance, and dedication. We are so grateful for all of her help and would highly recommend Dawn to anyone looking for a mortgage lender, especially first-time home buyers. Thank you for helping make our dream of homeownership a reality!
Jenna
West Fargo
ND
Date:
6/19/2026
5
5555555
So easy to deal with your firm. Exceptional staff. Quick response time. Couldn't ask for a more pleasant experience.
Lynda
Manassas
VA
Date:
6/19/2026
5
5555555
Quick response easy process made the home buying a breeze everything overall a great experience A big thanks to JEFF and his team for the time and effort in making a dream come true.
Brian
Carpentersville
IL
Date:
6/19/2026
5
5555555
Rob was there for us and with us every step of the way. He made sure everything went seamlessly and always had our best interests in mind. He made sure everything was done correctly. highly recommend!!
Joy
Carver
MN
Date:
6/19/2026
5
5555555
Audrey had solutions to every obstacle we encountered. One of the best I've had the pleasure to work with.
Roman
Amarillo
TX
Date:
6/19/2026
5
5555555
1.)Thank you for talking me thru the process 9+ months ahead of time BEFORE we started the loan (i spoke to 4 lenders prior to you and im very satisfied of the outcome) 2.)You explained everything with details and confidence 3.)From start to finish such a smooth process 4.)You replied fast to all of my questions 5.)Overall i will definitely reach out again when were ready to purchase a 2nd home
Katrina
Gurnee
IL
Date:
6/19/2026
5
5555555
Easy to work with, gave lots of clarification when needed, and peridocally checked in to see if I was having any issues or needed help.
Cameron
Bridge City
TX
Date:
6/19/2026
5
5555555
I’m so thankful I had Ericka by my side during my home‑buying journey. She made everything feel easy and manageable, even the stressful parts. Her kindness, expertise, and genuine care turned a big life moment into a positive and memorable experience. I couldn’t recommend her more.
Ray-cie Lynn
Maple Falls
WA
Date:
6/19/2026
5
5555555
Your team made the entire process so easy!
Edwin
Emmett
ID
Date:
6/19/2026
5
5555555
The level of professionalism and care for his clients is above and beyond. Vlad takes his time and ensures you understand every step. I can't express enough how much Vlad helped us with our home purchase. I'll be recommending Vlad to anyone I know looking to buy.
William
Castle Rock
CO
Date:
6/19/2026
5
5555555
The experience was exceptional from start to finish. Communication was fast and responsive, and the thoroughness, sense of urgency, and deep knowledge made the entire process smooth and stress-free.
Trenton
Deland
FL
Date:
6/19/2026
5
5555555
Easy to understand explanations
Erick
Shoreview
MN
Date:
6/19/2026
5
5555555
Tara was very pleasant and efficient and helped us find the best loan for our needs. Highly recommend her and her mortgage company.
Margaret
Fletcher
NC
Date:
6/19/2026
4
4444444
Availability and response.
Douglas
Littleton
CO
Date:
6/19/2026
5
5555555
The people. The service.
Bruce
Milford
OH
Date:
6/19/2026
5
5555555
Quick, constant communication via email, app, text, or phone if needed
Tammy
Galena
OH
Date:
6/19/2026
5
5555555
Sherene Is the best! I am still in shock how quickly she was able to get all our paper work done! She is so easy to get in contact with And always responds so quickly if I have a question. She is kind and so knowledgeable on all aspects. She gave us options to get our rate the best it could be! We really appreciate all her hard work! We would definitely refer her to others and go with her again if needed.
Lucia
Roseville
CA
Date:
6/19/2026
5
5555555
Easy and fast exoerience !
Blaire
Salado
TX
Date:
6/19/2026
5
5555555
I enjoy working with Tracey. We did have some hiccups but were able to work thru those. I would have preferred more communication from the assistant.
Daniel
Salem
SC
Date:
6/19/2026
5
5555555
Nicole was very friendly, responsive and helpful throughout with any questions I had.
Rory
Brier
WA
Date:
6/19/2026
5
5555555
Leslie an her team were incredbly kind, accomodating, and always available when I had questions or needed assitance through the process . I couldn't have imagined doing this process with any other team . They're kind, professional, and helepd me make ot it to the finish line! I would recommend Leslie to everyone I know who is looking for a new loan!
Ani
Glendale
CA
Date:
6/19/2026
5
5555555
The whole process was very fast not complicated super easy
Aguinaldo
Union
NJ
Date:
6/19/2026
5
5555555
he is really helpful
Shu Hui
Fort Collins
CO
Date:
6/19/2026
5
5555555
Roger and his team were super helpful and always willing to explain anything along the wat. They made purchasing a home for first time buyers so easy and not as scary as it could have been . Additionally they went out of their way to help us meet a very tight timeline to get the house we wanted. I'd recommend them to anyone who is looking for a home loan!!
Jonathon
San Diego
CA
Date:
6/19/2026
5
5555555
My partner and I just bought our first home and had a great experience working with Anne, Danette, and the team. Anne strongly advocated for us throughout the home-buying process. She was always available to answer our questions and made us feel confident every step of the way. Danette was also fantastic. She was highly responsive and organized, making the process smooth and efficient. My partner and I are truly grateful for Anne and every team member we worked with, and highly recommend them!
Jocelyn
Teaneck
NJ
Date:
6/19/2026
5
5555555
Customer service and friendliness. All in all, everything was great
Malcolm
Maple Falls
WA
Date:
6/19/2026
5
5555555
Shannon was awesome. She made the process seamless.
Derek
Forney
TX
Date:
6/19/2026
5
5555555
Timeliness, good communication, and transparency
Vinayak
Seattle
WA
Date:
6/19/2026
5
5555555
Matt had to be super creative, patient and in constant contact with the wife (not easy)!!!!! Great bloke, couldn't be happier.
Saul
Columbus
OH
Date:
6/19/2026
5
5555555
Everyone was super helpful and kind throughout the whole process! All our questions and requests were always answered in a timely manner.
Mary
New Hope
MN
Date:
6/19/2026
5
5555555
Easy to work with always on top of everything and willing to answer any questions
Garrett
Perry
KS
Date:
6/19/2026
5
5555555
Will is always on top of everything and if there is something I need to know or action I need to take he lets me know immediatly. Communication is key with these types of transactions and Will is the model all of Fairway should follow.
Zachary
Carmel
IN
Date:
6/19/2026
5
5555555
Robin made the process easy by her preparedness and organizing each step to relieve our stresses.
Christopher
Surprise
AZ
Date:
6/19/2026
5
5555555
Garett is responsive, trustworthy and very kind. 10/10!!
Jessica
Needham
MA
Date:
6/19/2026
5
5555555
Erik is incredibly knowledgeable and easy to work with. He was on top of every detail and made the process easyasier than I expected.
Andrew
Cumming
GA
Date:
6/19/2026
5
5555555
Good communication and working to get us the best deal possible
Dan
Huntsville
TX
Date:
6/19/2026
5
5555555
John mills was always willing to help and answer any questions I had!
John
Deatsville
AL
Date:
6/19/2026
5
5555555
Mark went above and beyond in every capacity
Elisha
Cincinnati
OH
Date:
6/19/2026
5
5555555
Clear and regular communication, availability to respond to questions, friendly and knowledgeable, willingness to update as many times as needed (These traits apply to both Teri and Kirby, meaning that there is consistency in service across both members of the team.)
Amanda
La Grande
OR
Date:
6/19/2026
5
5555555
Tyler's follow up.
Charles
Mooresville
NC
Date:
6/19/2026
5
5555555
Really appreciated the communication, organization, and speed of the while whole team!
Austin
Phoenix
AZ
Date:
6/19/2026
5
5555555
The constant reassurance with the entire process Very friendly
Oved
Highland
IN
Date:
6/19/2026
5
5555555
Everything went so smoothly.
Patricia
Peyton
CO
Date:
6/19/2026
5
5555555
Responsive, clear communication, efficient,
Amanda
Bellingham
MA
Date:
6/19/2026
5
5555555
Explained great the process of everything and answered all our questions .
Ariana
Del Rio
TX
Date:
6/19/2026
5
5555555
Louise and everyone who works on her team, excellent communication and emails.
Justin
East Longmeadow
MA
Date:
6/19/2026
5
5555555
Well if there was a bump along the way we hit it, but Lee was great and was at are side through it all. was always there to answer questions and give input.
Terry
Rock River
WY
Date:
6/19/2026
5
5555555
Michael and his Team assisted with every detail from start to finish!
Robert
Boynton Beach
FL
Date:
6/19/2026
5
5555555
Good communicaiton and guidance, good execution, and generally overall very helpful
Erik
Shorewood
WI
Date:
6/19/2026
4
4444444
We had far more options with Fairway Mortgage than with other lenders.
James
Littleton
CO
Date:
6/19/2026
5
5555555
Jay was helpful, friendly, professional, and made the whole process less overwhelming. As a first time homebuyer this was invaluable.
Amber
Louisville
KY
Date:
6/19/2026
5
5555555
Alisa and her team are truly amazing. We are very happy and grateful that we had the opportunity to work with them. Throughout the entire process, they were professional, responsive, patient, and extremely helpful, especially with our many detailed questions. Alisa and her team genuinely care about their clients and work hard to provide the best possible service and deal compared with other lenders. It is clear that their main priority is customer satisfaction and building long-term trust with their clients. I am especially grateful to Alisa, Sarash, and everyone else on the team who helped us during this process. They made a complicated and stressful process much easier for us, and we truly appreciate their dedication and support. Thank you so much, Alisa and team. I highly recommend them to anyone looking for a lender who is honest, caring, responsive, and committed to helping their clients.
Amirsaman
Pearland
TX
Date:
6/19/2026
5
5555555
Sherene was always available and made time to share her expertise and experience. I truly felt that she was helping me make the right decision for our family.
James
Rancho Cordova
CA
Date:
6/19/2026
5
5555555
Sergio was on it, everything went off without a hitch on his end. I'm willing to bet the buyers of my home used him, not so good on their end. Sergio was pat and kept informed every step of the way.
Timothy
Shoshone
ID
Date:
6/19/2026
5
5555555
Nannnnnnnnnhhhhhhhh
Marisa
Glastonbury
CT
Date:
6/19/2026
5
5555555
Lynn was one of the only reasons we were able to buy a house! She was fantastic in every aspect and we will purchase any future homes with her and FIMC again.
Jaden
Wamego
KS
Date:
6/19/2026
5
5555555
Was great to work with.
Jamie
Woodland
AL
Date:
6/19/2026
5
5555555
Honest patient and overall very transparent throughout all this entire process
Hector
Phoenix
AZ
Date:
6/19/2026
5
5555555
What made our experience so great was that Ann provided great and timely service. She was very diligent and efficient.
Nicholas
Oakwood
GA
Date:
6/19/2026
5
5555555
Jennifer was amazing very knowledgeable. She never pushed us to do anything we were not comfortable with. I will use her again in the future. She made this process less stressful for us!
Jackie
Trinidad
TX
Date:
6/19/2026
5
5555555
Walked is through all the steps and did everything she could to make the loan work
Garrett
Phoenix
AZ
Date:
6/19/2026
5
5555555
Communication was always open. Great at explaining the whole process and answering any questions I had. Made sure to get us the best deal.
Ashton
Wills Point
TX
Date:
6/19/2026
5
5555555
Geetesh was responsive, present, pleasant to work with, understanding of our situation, and explained everything along the way. He dropped everything to help us when submitting an offer on a holiday weekend during a crazy international trip - couldn't recommend him more!
Jillian
Silver Spring
MD
Date:
6/19/2026
5
5555555
Lori went above and beyond for us to help us get our house refinanced and kept us in the loop the entire time. There were some uphill battles but she made it happen!
Kevin
Hillsboro
OR
Date:
6/19/2026
5
5555555
Jason was prompt with communications and getting things done!
Danielle
Austin
MN
Date:
6/19/2026
5
5555555
Availability to speak to a representative and the transperancy in the whole process.
Juan
Miami
FL
Date:
6/19/2026
5
5555555
You communicated in a timely and professional manner. You answered all our questions and we never felt like we couldn't reach out even if it was a small thing. You treated us with respect and kindness. It was a pleasure to work with your team!
Debra
Palm Harbor
FL
Date:
6/19/2026
5
5555555
Ashland was absolutely wonderful to work with throughout our home-buying process. She was knowledgeable, responsive, and always willing to answer our questions. She kept us informed every step of the way, making what could have been a stressful experience feel smooth and manageable. We truly appreciated her professionalism, attention to detail, and dedication to helping us close on our new home. We highly recommend Ashland to anyone looking for a great lending experience!
Molly
Lino Lakes
MN
Date:
6/19/2026
5
5555555
You were very informative which we appreciate.
Tara
Round Rock
TX
Date:
6/19/2026
5
5555555
The ability to do so much remotely.
Ann
Salem
OR
Date:
6/19/2026
5
5555555
The awesome team you have! Welcoming and helpful thru the whole process. You kept us informed, and got back to us quickly when or if we had any questions. Always had great team work!
Laila
Chattaroy
WA
Date:
6/19/2026
5
5555555
Lucas and his team were professional, prompt and committed to getting the deal closed. I would recommend them to everyone.
Carmen
White Plains
GA
Date:
6/19/2026
5
5555555
Leslie is a very tough speedy get to the point woman . Leslie knows her job at first I had got a little offended because you're digging in my personal but a its business and taking care of business is what she's gonna do. I would ❤️ to work with her again.!!
Derrick
Independence
MO
Date:
6/19/2026
5
5555555
Easy, great communication
Brandon
The Villages
FL
Date:
6/19/2026
5
5555555
Yall were on top of everything right away. You answered every question w had throughout the whole process. You listened to our concerns and helped us through every step of the way! Thank yall!
Katie
Trinidad
TX
Date:
6/19/2026
5
5555555
Excellent communication, ease of process, and Jason responded quickly whenever we had a question.
Nicholas
Nevis
MN
Date:
6/19/2026
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
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Report Fraud / Suspicious Activity
Hotline: 855-920-0002
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Complaints
Toll Free: 877-699-0353
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