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*Pre-approval is based on a preliminary review of credit information provided to Fairway Independent Mortgage Corporation, which has not been reviewed by underwriting. If you have submitted verifying documentation, you have done so voluntarily. Final loan approval is subject to a full underwriting review of support documentation including, but not limited to, applicants’ creditworthiness, assets, income information, and a satisfactory appraisal.
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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Excellent communication and stay ahead and keep me informed of next steps. Went out of the way to help with appraised value of my property to get the maximum value. It my secoond time working with Meggan and she has provided excellent service, nothing short of perfection.
Rakesh
Bellingham
MA
Date:
1/13/2026
5
5555555
Josh was extremely helpful and patient when answering question.
Dylan
Cheyenne
WY
Date:
1/13/2026
5
5555555
Vito was always available to answer any and all questions we had. He made the entire process much less intimidating as a first time homebuyer. We would definitely recommend him to others!
Andreina
Chicago
IL
Date:
1/13/2026
5
5555555
great communication and updates throughout the process
Nicole
Prescott
AZ
Date:
1/13/2026
5
5555555
Very straightforward and easy process. From offer accepted to close was only 26 days.
Kayla
Texarkana
AR
Date:
1/13/2026
5
5555555
Cheryl Rodriguez and the Fairway Mortgage team were amazing to work with on our recent closing with John and Carla. The process was smooth, communication was excellent, and everything stayed on track. Cheryl and her team made the transaction easy and stress-free. Highly recommend!
Franklin
Killeen
TX
Date:
1/13/2026
5
5555555
You were always there to help with any questions we had and made the money aspect of buying a house understandable. You were very easy to work with too!
Natalya Grace
Portage
IN
Date:
1/13/2026
5
5555555
Smooth process
Tyler
Oconomowoc
WI
Date:
1/13/2026
4
4444444
I did not do much of the communicatio/work here, so I do not feel qualified to answer this question
Matalin R
Laramie
WY
Date:
1/13/2026
5
5555555
Great support staff
William Baird
Somers
CT
Date:
1/13/2026
5
5555555
Heather was always available, answered all our questions at a timely manner and was very patient. It was our fiest time home buying so we had A LOT of questions. She is the subject matter expert for sure.
Brianna Noel
Sun Prairie
WI
Date:
1/13/2026
5
5555555
Jennifer kept me on track throughout the entire process and was extremely easy to work with. this was my first time buying a home and was very unfamIliar with the process and Jennifer did an amazing job walking me through the process. I will be referring anyone I know that is buying a home to Jennifer!!
Tyler Jude
Pittsburgh
PA
Date:
1/13/2026
5
5555555
Overalls great experience
Wesley E
Cleburne
TX
Date:
1/13/2026
5
5555555
Simplified and effortless
Andrew V
Fredericksburg
VA
Date:
1/13/2026
5
5555555
From the very experience Arthur has been great! As a first time home buyer he was patient with all my questions and always expanded on the responses. He was so great at explaining things we were confused about and never made me feel like I was asking dumb questions. At one point of the process I became very anxious and he was very kind and understanding which helped me calm down. At the end when it came down to crunch time he was the MVP with getting everything done so quick. His whole team was great as well from Amber to Angela and Miguel. Even our lawyer said Arthur was a great find!!!! I am super grateful for having such an amazing team on our side.
Jonathan
Streamwood
IL
Date:
1/13/2026
5
5555555
Korey was so helpful in this process of buying our first home. Communicated ever step very thoroughly with us and found the best down payment assistance.
Joe
Cincinnati
OH
Date:
1/13/2026
5
5555555
We got easy and highest
Afshin Jafari
Fairfax
VA
Date:
1/13/2026
5
5555555
Was quick to answer calls
Craig
Shamong
NJ
Date:
1/13/2026
5
5555555
Hailey made it great, the personal experience she brings is priceless! Her communication is top notch keeping us informed and answering any questions we have and letting us know what to expect next. She was constantly communicating with our Realtor and the Title company moving things through so smoothly. She ran multiple scenarios honing in on the best rates and setup that worked for us. The online documents are easy to access and sign. We spoke to other lenders when we started seeing who was out there and immediately after working with Hailey the difference and professionalism and support was so much better and we are so happy we went with her. Closing day was so organized and not nerveracking, we actually were joking around and enjoyed the interaction and Hailey was even there in person for closing. Such a personal touch.
Clayton T
Newman Lake
WA
Date:
1/13/2026
5
5555555
Very knowledgable, personable and patient with questions
Catharine Joan
Brownsburg
IN
Date:
1/13/2026
5
5555555
Willingness to go above and beyond.
Jeffrey Neal
Salt Lake City
UT
Date:
1/13/2026
5
5555555
Everything
Latoni
Marion
AR
Date:
1/13/2026
5
5555555
Tarah and her team are amazing.
Shanda
Kansas City
MO
Date:
1/13/2026
5
5555555
Brandi has on both our home loans made the process extremely simple, timely, and always quick to respond to any communication needs or questions. Never any doubts with her providing very accurate information and numbers. She kept us at the 'top of her list' to contact once rates were affordable, therefore, the whole process was stress free. Website very easy to use and care free. Unless your best friend is handling your loan you cannot do better than to allow Brandi to do it. Full stop.
Richard Ray
Spirit Lake
ID
Date:
1/13/2026
5
5555555
Chelsea is great to work with! I always want to work with her on any home buying or re-financing. She id always there to help answer any questions I have and is always quick to respond. She has made the past two engagements with my home so easy.
Madison
Cedartown
GA
Date:
1/13/2026
5
5555555
John went above and beyond to get us into a house. He was incredibly informative and honest and made sure I was informed through every step of the process so we could make the best decision for our family . He stuck with us even when we had to pivot from our original plan.
Crystal N
Gordonsville
VA
Date:
1/13/2026
5
5555555
Scott and his team were very communicative over the entire process!They were always available to answer questions and made the entire process easy and seemless!
Tiffany Lynette
Thomson
GA
Date:
1/13/2026
5
5555555
Couldn't have asked for a better loan officer - Bowen was communicative, efficient, and made the process feel easy from start to finish!
Alexis
Douglas
GA
Date:
1/13/2026
5
5555555
Katie was a calming presence that made everything smooth and easy.
Brooke
Shoreview
MN
Date:
1/13/2026
5
5555555
Clear communication and a quick process!
Amy R.
Lenexa
KS
Date:
1/13/2026
5
5555555
Ross was thorough and very good at communicating throughout the process. He also provided us with constacts for things we needed which helped expedite the process.
Lisa J
Mililani
HI
Date:
1/13/2026
5
5555555
Bob is amazing! very knowledgeabl, patient, and professional.
Chaoqun
Middleton
WI
Date:
1/13/2026
5
5555555
Bryan was very prompt, and always very communicative. He knew the next steps, answered all questions any time of the day. He was fantastic to work with and made purchasing a new home very easy.
Cody M
Sunbury
OH
Date:
1/13/2026
5
5555555
Got pre approved fast.
Kallie
Austin
MN
Date:
1/13/2026
5
5555555
It was a long process but Sarah and Lindsey tuck it out with us until we found the right product for our situation!!
CHAD E
Watertown
SD
Date:
1/13/2026
5
5555555
The entire process
Chad
Olympia
WA
Date:
1/13/2026
5
5555555
Roger and his team are always responsive, supportive, and make the loan process easy to understand
Rosita A
San Diego
CA
Date:
1/13/2026
5
5555555
I had an excellent experience with Hallmark Home Mortgage, and especially with their agent Brenda Ordóñez. From the very first contact, Brenda demonstrated a high level of professionalism, knowledge, and commitment. She explained every step of the process clearly and patiently, answering all my questions and making sure I fully understood the available options. Thanks to her guidance, the loan process was much smoother and faster than I expected. Brenda Ordóñez was always available, transparent at all times, and worked tirelessly to secure the best possible terms for my loan. It is clear that she genuinely cares about her clients and is committed to providing outstanding service. I highly recommend Hallmark Home Mortgage and Brenda Ordóñez to anyone looking for a reliable, efficient mortgage loan with exceptional personal service. I would absolutely work with them again and recommend them with complete confidence.
Salvador
Brownsville
TX
Date:
1/13/2026
5
5555555
The whole professional experience..all involved were pleasent,concerned,helpful etc. Just like a good friend..much appreciated.
Edward
Spring Hill
FL
Date:
1/13/2026
5
5555555
Communication, ease of document signing, attendtion to detail
Shannon Renee
Corp Christi
TX
Date:
1/13/2026
5
5555555
The whole process was great. I love how we were kept informed of the whole process throughout.
Betty A
Oregon City
OR
Date:
1/13/2026
5
5555555
The process was simple and we closed early.
James
Eustace
TX
Date:
1/13/2026
5
5555555
What can I say about Kurt other than he is the most reliable, friendly, knowledgeable mortgage broker I have ever dealt with. We have had the pleasure of using Kurt on several homes and is the only broker we ever want to use. I was used to the typical no answer, no callback, feels like you're a burden brokers prior to speaking with Kurt. He changed my entire opinion. The processes are always smooth, transparent, and quick. He will spend the time to explain the process or answer questions one may have. If you are ever in need of. Reliable trustworthy mortgage broker, look no further. You have found the right one.
Dennis
Date:
1/13/2026
5
5555555
Very informative and helpful in accomplishing this loan
Michelle Renee
Perris
CA
Date:
1/13/2026
5
5555555
Rick is amazing to work with, constantly following up & makng instructions easy to follow. He has great knowledge of the process & was super helpful. I will be recommending Rick every time. Thanks, Rick!
Aldo Marcelo
Tucson
AZ
Date:
1/13/2026
5
5555555
Lori is amazin! the moment i got in touch with her everything was fast and smooth. she helped me every single time i had a wuestioned and she kept me informed at all times. i am just glad my realtor referred us to her. i will recome her 100% anytime to anyone. we are confident that we will use her and thai company again on our next property!
Francisco Ricardo
Florence
AZ
Date:
1/13/2026
5
5555555
Communication and teamwork
Daniela Lisset
Dumas
TX
Date:
1/13/2026
5
5555555
This team genuinely helps people move closer to their dream of owning a home by offering guidance, support, and effective solutions that make homeownership more achievable. You have a very good promotion too.
Bita
Fairfax
VA
Date:
1/13/2026
5
5555555
Anne and her team made the sometimes confusing process of refinancing our mortgage easy and seamless. Would highly recommend to anyone looking for a mortgage or refinance.
Ryan Thomas
Glen Rock
NJ
Date:
1/13/2026
5
5555555
This was a great experience for me because Lori was avaliable for me during decent hurs of the day. She was able to answer any questions I had throughout this exchange.
Ricardo
Norfolk
VA
Date:
1/13/2026
5
5555555
Dusty was there for us the entire time helping wnd and guiding us through the process . I would recommend Dusty to all
James M
Troy
MO
Date:
1/13/2026
5
5555555
Very communicative and nice! Made the experience easy
Makayla
North Las Vegas
NV
Date:
1/13/2026
5
5555555
Dean is always available and responsive. He's such an expert on mortgage/financial issues and I could always rely on his advice.
Claire
Columbus
OH
Date:
1/13/2026
5
5555555
Kelli guided us the entire way once again! Alway available to answer questions and make sure this process was a smooth one.
Heather Musick
Eclectic
AL
Date:
1/13/2026
5
5555555
Communicated well, walked us through the process well to ensure everything was done in a timely
Denzel J
Bremerton
WA
Date:
1/13/2026
5
5555555
Everyone is so friendly and very professional!
Corazon L.
Marysville
WA
Date:
1/13/2026
5
5555555
Everyone was very pleasant and
Stacey Lee
Chesterfield
SC
Date:
1/13/2026
5
5555555
Communication
Chrystalyn
Krum
TX
Date:
1/13/2026
5
5555555
Jenny was amazing . Could not have done it without he. just incredible
Eric
Richards
TX
Date:
1/13/2026
5
5555555
Fast service, always very attentive and respectful, made the process easy and smooth!
Willian F
Frankford Twp
NJ
Date:
1/13/2026
4
4444444
Mary and Dominic were very kind and quick to help resolve issues. However at times it felt like I needed to check in to see where our loan process was at, and following it would feel like there were many questions and missing information. Although that may how not been Dominic or Mary and may have been the underwriter. Overall it was a pretty good experience, but at times it felt much more overwhelming and frustrating than anticipated.
Molly
Cokato
MN
Date:
1/13/2026
5
5555555
The customer service and availability
Clayton
Olympia
WA
Date:
1/13/2026
5
5555555
Great at communication and getting back to me quickly
Leoni
Stansbury Park
UT
Date:
1/13/2026
5
5555555
From beginning to end Alex and his assistant were extremely helpful and knowledgeable! They worked hard to help us know our options when if came to our loan and payments. When problems arose in the home buying process Alex worked hard to find solutions for us. Definitely had an amazinv experience with Alex and now we have a home we love!
Myriah A
Carol Stream
IL
Date:
1/13/2026
5
5555555
Zak was great to work with. He is professional, knowledgeable, and friendly. He was very responsive, answering our questions in a timely manner and explaining everything in detail. We appreciated his willingness to meet with us on days and times that worked for our schedule, and also meet on short notice when new questions and concerns arose. We felt confident in his skills and would highly recommend his services.
Christina
Madison
WI
Date:
1/13/2026
5
5555555
Lori and team always make every transaction a smooth one! We've used Lori for our personal loans and, as a real estate agent, I recommend Lori often!
Erin L
Selbyville
DE
Date:
1/13/2026
5
5555555
Communication was top notch. Incredibly responsive and available. Any and all questions answered. We had martgage commitment abnormally fast.
Tradelle
Waldwick
NJ
Date:
1/13/2026
5
5555555
Jaime was very helpful and thorough especially being a first time home buyer. He explained everything to me and kept me updated at all times.
Cierra Jade
Uvalde
TX
Date:
1/13/2026
5
5555555
Very attentive to my needs and vert very thorough.
Wendy
Herriman
UT
Date:
1/13/2026
5
5555555
It was a passive process on my part, and only took a little intervention to get my funding.
Luke Ernest
Elgin
IL
Date:
1/13/2026
5
5555555
Oh my goodness, where do I start! Heidi is incredibly knowledgable about finding the best possible rate and loan options, as well as maximing credit history and down payment options. Heidi is also exceptionally available and responsive, which makes the loan process less stressful and easy. We have bought quite a few homes over the years and working with Heidi and her team at Fairway Mortgage has been the best home loan experience we have EVER had!! Thank you so much Heidi and Team!!
Lynne
Peoria
AZ
Date:
1/13/2026
5
5555555
Mr. Burgueno was very competent, professional, and helpful. The digital process it's self I personally stuggled with. No reflection on the company or staff.
Bo D.
Clarkdale
AZ
Date:
1/13/2026
5
5555555
James is extremely knowledgeable, responsive, and treats me like I am his only client every time I work with him. He helped in every aspect of both my sale and purchase to be sure I was prepared and that closings went smoothly. I will never work with anyone else!
Nicholas
Yorktown Heights
NY
Date:
1/13/2026
5
5555555
Bill and his team were very helpful with helping us buy our first house. Bill kept us up to date on all information we needed and was very helpful with all the questions we had.
Stephanie
Rushville
IN
Date:
1/13/2026
5
5555555
Tim was fast to respond to emails and texting. Good to visit with him.
Jack Douglas
Shawnee
KS
Date:
1/13/2026
5
5555555
Clarity in process
Alexis Susanne
Big Bend
WI
Date:
1/13/2026
5
5555555
The constant communication and the heads up when documents were coming my way. I also appreciated the way Linda helped me every step of the way. She has a great way of explaining things and working through situations to get a great resolution! She has a wonderful team as well. Specifically Jackie and Bailey.
Lisa
Neenah
WI
Date:
1/13/2026
5
5555555
Mrs. Cynthia was a huge help through this whole experience. She explained the knowledge of purchasing our first home through every step of the way & handle everything with experience and care. We would be more than happy to recommend Cynthia Bigham.
Devin LeRandle
Batesville
MS
Date:
1/13/2026
5
5555555
Fun, personable, responsive and very clear in the delivery of information. You all made it a breeze!
Melissa S
Lynchburg
VA
Date:
1/13/2026
5
5555555
Troy and his staff were outstanding they walked us through everything we needed to do . Troy was professional, pleasant, and personable. We couldn't have asked for a better representative to help us. Thank you all from the bottom of our hearts .
Jacqueline Lorraine
Glen Rose
TX
Date:
1/13/2026
5
5555555
Jerry was very diligent and professional.
John David
Breckenridge
CO
Date:
1/13/2026
5
5555555
Bowen took the time to educate me on my time of researching to buy a home. What was a dream is now a reality and i am in my home. Thank you Bowen and your team!
Christina
Valdosta
GA
Date:
1/13/2026
5
5555555
Dennis was great on giving me information on how the process on purchasing home would be and it worked out great he helped me on my purchase.
William
Paterson
NJ
Date:
1/13/2026
5
5555555
Collaborating with Jill and her team was excellent from beginning to end. They are a knowledgeable and courteous group of professionals. Emails and texts were answered promptly, and every question, regardless of size, was treated with importance. My husband and I felt completely at ease throughout the process and highly recommend Fairway.
Lisa A
Cleburne
TX
Date:
1/13/2026
5
5555555
Anne proactively communicated information and expectations.
Katherine Grace
Whitefish Bay
WI
Date:
1/13/2026
5
5555555
Everyone was so helpful, and the process was much quicker than I expected.
Sara
Rushville
IN
Date:
1/13/2026
5
5555555
Very easy to work through the process and available at any time. It was a pleasure!
Jennifer
Raleigh
NC
Date:
1/13/2026
5
5555555
Communication and updates were great!
Shirley Christine
Bryan
TX
Date:
1/13/2026
5
5555555
Tim's friendliness is nice and he's easy to talk to. He also responds quickly to emails or texts. He explains things when we don't understand it.
Nathalie L
Shawnee
KS
Date:
1/13/2026
5
5555555
Absolutely amazing experience! Dawn truly made my homeownership dreams come true. From start to finish, the entire mortgage process was seamless and stress-free, which meant more to me than I can express. Dawn’s care, professionalism, and responsiveness made all the difference. I’m incredibly grateful and can’t recommend Dawn and Fairway Mortgage enough!
Heather B
Mocksville
NC
Date:
1/13/2026
5
5555555
Val's expertise and leadership is superb. Superior service and excellent experienc.
Allana Adah
Fresno
TX
Date:
1/13/2026
5
5555555
Haley walked us through the process and kept communiting
Cameron
North Las Vegas
NV
Date:
1/13/2026
5
5555555
Kelly and her team made the process so easy!
Jackie
Topeka
KS
Date:
1/13/2026
5
5555555
Very good communication through the entire process. Great team of people.
Denise
Florence
SC
Date:
1/13/2026
5
5555555
Personal & professional service.
Jerry A
Selbyville
DE
Date:
1/13/2026
5
5555555
Daniel went above and beyond to make sure we had all the information we needed and to get us into our dream home!
Brittney Lynn
Bixby
OK
Date:
1/13/2026
5
5555555
Super easy and fun to work with. made a typically stressful event very enjoyable .
Dysnee Rhea
Horseshoe Bay
TX
Date:
1/13/2026
5
5555555
They are very on point with everything and make sure they explain to you so you understand the process very clear with out questions
Ethel Elizabeth
Greeley
CO
Date:
1/13/2026
5
5555555
open communication. easy to work with.
Taylor-Leigh M
Bremerton
WA
Date:
1/13/2026
5
5555555
Brett made the mortgage process incredibly smooth. He explained everything in a clear, easy-to-understand way and was always responsive and available for our questions. We truly appreciated how simple and stress-free he made the experience.
Ali O'Neill
Saint Paul
MN
Date:
1/13/2026
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4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
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