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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Top notch customer service and product matter experts within the mortgage industry. Shane and his team make the whole process fun and enjoyable.
Christopher
Cottonwood
AZ
Date:
1/20/2026
5
5555555
Smooth experience, I managed to get the house I wanted and the help I needed
James
Conroe
TX
Date:
1/20/2026
5
5555555
Quick and painless.
Joshua
Calhoun
GA
Date:
1/20/2026
5
5555555
Tee Cooper was awesome the whole way! She really knows her stuff and msjes makes the whole process easy.
Jonathan
Fuquay Varina
NC
Date:
1/20/2026
5
5555555
Joey was an absolute pleasure to work with. From start to finish, he made what could have been a stressful process feel smooth, clear, and manageable. He was always responsive, patient with our questions, and genuinely had our best interests in mind. Joey took the time to explain every step, found us great options, and stayed on top of every detail to keep things moving forward. It truly felt like we had an advocate in our corner. If you’re looking for a mortgage broker who is knowledgeable, trustworthy, and easy to work with, I can’t recommend Joey highly enough.
Henry
Kihei
HI
Date:
1/20/2026
5
5555555
clear communication
Carrie
Austin
TX
Date:
1/20/2026
5
5555555
I had a great experience working with Jeremy. He was knowledgeable,patient, and always took the time to explain each step of the process clearly. Communication was excellent and i always felt informed and supported from start to finish, I truly appeciate his dedication and would highly recommend him to anyone looking for a dependable and trustworthy loan officer.
Shalanda Shenise
Alexander
AR
Date:
1/20/2026
5
5555555
The communication and expertise made the experience easy
James L
Auburn
MA
Date:
1/20/2026
5
5555555
Trevor was prompt with his responses and was quick to help with any questions I may have had.
Benjamin
Hartford
WI
Date:
1/20/2026
5
5555555
Jamison was prompt with his responses and clearly explained my whole process to me in a way I was able to understand.
Ben
Ixonia
WI
Date:
1/20/2026
5
5555555
TimelyCommunication
Charles Allan
Burlington
NJ
Date:
1/20/2026
5
5555555
Karl was on top of it throughout the whole process and was very responsive
Kyle Andrew
Gilbert
AZ
Date:
1/20/2026
5
5555555
Everything was so quick & smooth! Closed in less than 30 days!
Selene
Deer Park
TX
Date:
1/20/2026
5
5555555
Made the process as easy as it could be. Stayed in contact with us frequently.
Lorenzo
Tumwater
WA
Date:
1/20/2026
5
5555555
Thank you for going above and beyond to service my loan
Aida
Canton
TX
Date:
1/20/2026
4
4444444
The hard work
Reyna N.
Fremont
NE
Date:
1/20/2026
5
5555555
The level of professionalism, response time, and ability to keep everything on track throughout the entire process was commendable.
Vanessa
Harlingen
TX
Date:
1/20/2026
5
5555555
Attention to processes Responsive to communications Kept me informed of status and next steps.
Wayne
Lewiston
ID
Date:
1/20/2026
5
5555555
Constant communication in a manner that I could understand.
Deborah
Phoenix
AZ
Date:
1/20/2026
5
5555555
Stacey worked very hard to help us. She was
Barry
Berlin
NH
Date:
1/20/2026
5
5555555
I had the absolute pleasure of working with Jodie on a recent transaction, and she was truly amazing from start to finish. She is incredibly knowledgeable and responsive. Exactly the kind of lender you want on your team. Jodie communicated clearly every step of the way, kept everyone on track, and handled details proactively so there were no surprises. She even closed the transaction early with financing! My client felt supported and confident throughout the entire process. As an agent, I value partners who are reliable, thoughtful, and truly collaborative and Jodie checks all of those boxes. I would happily work with her again and highly recommend her to both clients and fellow agents.
Beata
Date:
1/20/2026
5
5555555
Jeff and Chad were amazing throughout the entire home-buying process. They helped us buy our new home and guided us step by step, making everything clear and stress-free. Their knowledge, professionalism, and support made a huge difference, and we couldn’t be happier with the experience.
Channette
Las Vegas
NV
Date:
1/20/2026
5
5555555
Everyone was so friendly and prompt in responding and answering our questions!
Haley A
Lawrence
KS
Date:
1/20/2026
5
5555555
You guys were prompt and great communotators when we had questions!
Haley A
Lawrence
KS
Date:
1/20/2026
5
5555555
Friendly, knowledgeable, responsive and really went above and beyond. Felt like I had a good buddy guiding me through the process. 5 stars all the way.
Joshua
Mayo
FL
Date:
1/20/2026
5
5555555
I received a warm welcome! Wonderful communication (and patience) - All my questions were answered promptly and kept me informed about every development. Ashland demonstrated that she genuinely wanted me to achieve the best possible outcome with the complicated situation involving my previous home. Referred homeowner insurance contacts.
Samantha
Savage
MN
Date:
1/20/2026
5
5555555
The communication was top tier. Him and his team answered every wuestion and were very personable and reallly care about their clients.
Jordan
Buckeye
AZ
Date:
1/20/2026
5
5555555
Easy process! Thank you again
Ashley
Troutville
VA
Date:
1/20/2026
4
4444444
Great communication
Alondra Carolina
Glendale
AZ
Date:
1/20/2026
5
5555555
Exceptional customer service and patience. Willing to work with us through problems and any questions we had. Gave us honest and professional advice and counsel.
Kristian
Richfield
MN
Date:
1/20/2026
5
5555555
Christine was absolutely amazing!! Wverything she did to help us was on point!
Aleesha Marie
Peru
IN
Date:
1/20/2026
5
5555555
Stacey went above and beyond she was awesome!!
Richard
Alexandria
NH
Date:
1/20/2026
5
5555555
Scott was extremely helpful at every step of the process and also very easy to reach.
Sofia
N Ft Myers
FL
Date:
1/20/2026
4
4444444
Overall good, there were a few gaps in communication regarding what would be due at closing. Despite the misnomer "Zero cost to close" does not actually mean there is nothing due at closing. By the time everything rolled around, we just accepted it as a sink cost and moved on...
Andrew Scott
Sterling Hts
MI
Date:
1/20/2026
4
4444444
nothing at this time
Gary
Glendale
AZ
Date:
1/20/2026
5
5555555
No matter how many times we would deny you gotta prove it in showed us what we need to do and I thank you for that
Bernadette L
Phoenix
AZ
Date:
1/20/2026
5
5555555
Jeremy and his team are very professional. They also bring a personal touch to their business making you feel like you are part of a family.
Mark
Pocatello
ID
Date:
1/20/2026
5
5555555
Alan really listens and gives us solid advice on how to proceed with life-altering decisions.
Jonathan Michael
Westminster
CO
Date:
1/20/2026
5
5555555
Michelle was Great! She talked to me not above me; she was very helpful. She really cares about the people she helps. She makes herself available for questions and problems that arrise. If you contact her she responds quickly and will help you through whatever you need.
Kerri A
Mechanicsburg
PA
Date:
1/20/2026
5
5555555
Jim was friendly, responsive, and helpful every step of the way!
Olivia
Sutton
MA
Date:
1/20/2026
5
5555555
The whole team was amazing, very professional!
Brenda Sue
Anderson
IN
Date:
1/20/2026
5
5555555
Craig does a great job, have used him several times now, always a great communicator and gets things done fast.
Dionicio
Wilsonville
OR
Date:
1/20/2026
5
5555555
Your support was invaluable in helping me get our first house
Jose Angel
Eagle Pass
TX
Date:
1/20/2026
5
5555555
The whole process eas quick and easy.
Barbara J
Waldoboro
ME
Date:
1/20/2026
5
5555555
Individualized advice
Gabriel
Muskogee
OK
Date:
1/20/2026
5
5555555
Great communication and explanation throughout
Mark
Stoughton
WI
Date:
1/20/2026
5
5555555
The entire team was incredibly helpful with my first home buying experience.
James
Gainesville
GA
Date:
1/20/2026
5
5555555
Everyone was very helpful and friendly fast service!!
Martha J.
Noblesville
IN
Date:
1/20/2026
5
5555555
Great communication from Ryan and his team. Always a pleasure working with them.
Lisa
Lake Jackson
TX
Date:
1/20/2026
5
5555555
Notjingyo Nothing to say at all
Michael Scott
Gallatin
TN
Date:
1/20/2026
5
5555555
The process was easy and everything went smoothly.
Laura J
Newport
NH
Date:
1/20/2026
5
5555555
There were some last-minute complications with our loan, and a lot of back-and-forth between the lender, agent, and title. Paige and the whole team were so patient with our questions and concerns. We chose the team not just for the great rate, but also for the clear explanations Paige provided at the beginning of the process. We are so thankful to have had partners like this throughout our process.
Josh
Friendswood
TX
Date:
1/20/2026
5
5555555
The availability to always answer my calls anytime of day. Explaining everything In simple terms so I could understan.
Tyler
Beach Park
IL
Date:
1/20/2026
5
5555555
Jane made the whole process easy. The seller wanted a two week close and she made it happen. She was a great resource for me.
Jenna
Glendale Heights
IL
Date:
1/20/2026
5
5555555
Jeff was very knowledgable, punctual, informative and overall great to deal with. He took the time to listen and followed through with every request.
Justin
La Grange
CA
Date:
1/20/2026
5
5555555
very patient and friendly and hard working
Joseph D
Heflin
AL
Date:
1/20/2026
5
5555555
Ben was extremely welcoming and knowledgeable. Us, being totally unfamiliar with the mortgage loan procedure, were lead through the process with much support. The team regularly kept us updated. Kudos to Ben and his crew at Fairway Home Mortgage!
Lynda
Cottage Grove
MN
Date:
1/20/2026
5
5555555
Went as smoothly as my first time buying a house. The team worked great and helped answer all my questions.
Alexander
Brooklyn Center
MN
Date:
1/20/2026
5
5555555
you was able to work with me to help fix my credit so I could get my house
Marc
Camby
IN
Date:
1/20/2026
5
5555555
Liane and the rest of her team made our experience buying our home very easy.
Nathaneal James
Scottsdale
AZ
Date:
1/20/2026
5
5555555
Communication and the speed of the whole process.
Amber Nicholson
Pagosa Springs
CO
Date:
1/20/2026
5
5555555
Jo and her team were very pleasant to work with. They made the entire process so easy for first time home buyers! We highly recommend Jo Geddis and Fairway Home Mortgage!!
Misty Beth
Montville
ME
Date:
1/20/2026
5
5555555
She was very helpful and made this process easier
Diana Loredana
Fontana
WI
Date:
1/20/2026
5
5555555
moved quickly and good communication
April Nicole
Shiloh
OH
Date:
1/20/2026
5
5555555
Lee and Melanie made me feel like they were looking out for my best interest. It's not just a paycheck with them, it's a passion, and I would not trust anyone else more than I did these two with helping us with our first home purchase
Stephanie
Cheyenne
WY
Date:
1/20/2026
5
5555555
G$ is one of the most professional individuals I’ve worked with. She is very courteous to both me and my clients and consistently provides thorough feedback when needed. She goes above and beyond to ensure her clients are well taken care of, with careful attention to detail and never leaving anyone uninformed. She is my go-to mortgage lending needs.
Micheal
San Antonio
TX
Date:
1/20/2026
5
5555555
Great communication, fast processing, easy to work with
Julia C
Woodstock
GA
Date:
1/20/2026
5
5555555
fast response and respinsivevstaff
Armando
Chicago
IL
Date:
1/20/2026
5
5555555
Few options proposed at the start
Andrey
Marietta
GA
Date:
1/20/2026
5
5555555
This is my first house buying experience, and Mike walked me through the whole process with kindness! Any questions I had he would answer. His team did an amazing job helping me every step of the way and I could feel they really care and are all very kind! Thank you!!!
Robert William
Chester
CA
Date:
1/20/2026
5
5555555
Holly was always available with answers and solutions, and made this easy and quickly gained my confidence.
Steven R
Casa Grande
AZ
Date:
1/20/2026
5
5555555
communication, availability, and flexibility.
Amanda
Richfield
MN
Date:
1/20/2026
5
5555555
Shane is the man! make this guy a partner. Wicked good response times, and for a new home buyer with a lot fo questions he was always there for me to answer questions. What a guy!
Connor
Hugo
MN
Date:
1/20/2026
5
5555555
Great communication and made it easy to understand process
Kysen
Waipahu
HI
Date:
1/20/2026
5
5555555
Made it easy
JoDel
Huntley
IL
Date:
1/20/2026
5
5555555
Everything was made very clear, had direct communication all the time. I felt that I was truly cared for and that my best interest was the top priority.
Christian T
Layton
UT
Date:
1/20/2026
5
5555555
Sheri is very nice and personable and does a great job. She made tjogs so easy for is.
Pamela S
Lenexa
KS
Date:
1/20/2026
5
5555555
Everything Was fast clear and Accurat. The whole experience felt streamlined compared to other brokers
Cole
Ripley
TN
Date:
1/20/2026
4
4444444
Prompt and professional service.
Mark John
Omaha
NE
Date:
1/20/2026
5
5555555
Everything went so smoothly, and we even got to close early!
Emilie
New Oxford
PA
Date:
1/20/2026
5
5555555
Don went above and beyond my expectations and was fast and diligent throughout every step of the process. Answered any questions I had promptly and clearly and went the extra mile to get me the best loan that would work for me. Overall couldn't be happier with my experience.
Brandon Thomas
Bartlett
IL
Date:
1/20/2026
5
5555555
I've worked with Jaime for many years, she always does everything over and above what's expected. Our experience this time was no different. She really is an asset to Fairway Home Mortgage.
Shirley A
Cheyenne
WY
Date:
1/20/2026
5
5555555
communcation and good educating a first time home buyer
Brian
Austin
TX
Date:
1/20/2026
5
5555555
Great service easy to follow
Patricia McNamara
Harrisburg
NC
Date:
1/20/2026
4
4444444
Erin was prompt and timely in getting everything together for us. She made the process as smooth as possible.
Noah
Newton
NC
Date:
1/20/2026
5
5555555
The friendly, personal attention Mark gave us in the application process.
Michael
Mount Pleasant
WI
Date:
1/20/2026
5
5555555
Quick responses, all our questions answered, simple process.
Talia
Overland Park
KS
Date:
1/20/2026
5
5555555
Throughout the entire process, Lori took the time to explain every detail clearly, answered all of our questions promptly, and made what could have been a stressful experience feel smooth and manageable. Her attention to detail, professionalism, and dedication really stood out. Lori stayed on top of every deadline, proactively communicated updates, and went above and beyond to make sure everything was handled correctly. It was clear she had my best interests in mind at all times.
Joseph
Holtsville
NY
Date:
1/20/2026
5
5555555
Jon is very knowledgeable. Once I explained my goal, he provided options that I hadn't even considered to accomplish that goal. Our path forward is also more beneficial.
Jennifer
Whittier
CA
Date:
1/20/2026
5
5555555
Great communication, timeliness, and professionalism!
Amanda
Dayton
TX
Date:
1/20/2026
5
5555555
The house hunt was long and at times frustrating, and Aaron was always patient, supportive, and positive.
Catherine D
Oceanside
CA
Date:
1/20/2026
5
5555555
We had a great first conversation and came up with everything we needed to do. Brad was very easy to communicate with and it was very clear all the steps we needed to take throughout the duration of the loan process. Brad helped facilitate the purchase of me and my brothers home even when the builders had delay after delay. Any time there was a change Brad had new amended documents for us to sign that day and it was extremely easy to use the websites for esigning and such. When the builders finally finished the sewer at our house brad made his one final amendment before our loan expired (100% the builders fault) and we ended up getting into our new house one day before we had to redo everything. I can't recommend Brad Thomas enough or imagine doing this long drawn out process with another Loan officer. Thank you Brad!
Benjamin Edward
Burlington
NC
Date:
1/20/2026
5
5555555
Everything went smooth and quick!
Stacy
Marshfield
WI
Date:
1/20/2026
5
5555555
Matt and his team were very responsive and incredibly helpful. My husband and I were very happy with the service we received.
Katelyn M
Basehor
KS
Date:
1/20/2026
5
5555555
I felt like there was a lot of transparency in the process that at the beginning seemed overwhelming to me. By the end, I felt comfortable with every stop of the process, and that was in large part due to the Kosko team.
Tyler Keith Lee
Washington
DC
Date:
1/20/2026
5
5555555
Zak was on top of the process from start to finish. He walked me through everything as many times as I needed him to. Very smooth process working with him and I would recommend Zak to anyone looking to purchase a home!
Katie
Verona
WI
Date:
1/20/2026
5
5555555
It was very easy
Douglas Hume
Grasonville
MD
Date:
1/20/2026
5
5555555
The speedy service!!
Christopher
Venus
TX
Date:
1/20/2026
5
5555555
Perfect in every way!
David W
Laconia
NH
Date:
1/20/2026
5
5555555
How responsive and thorough Bob is. His follow up is fantastic as well. Really appreciate his vast knowledge in rhis this industry .
Akemy
Oshkosh
WI
Date:
1/20/2026
See More Reviews
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Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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