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*Pre-approval is based on a preliminary review of credit information provided to Fairway Independent Mortgage Corporation, which has not been reviewed by underwriting. If you have submitted verifying documentation, you have done so voluntarily. Final loan approval is subject to a full underwriting review of support documentation including, but not limited to, applicants’ creditworthiness, assets, income information, and a satisfactory appraisal.
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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Zac. He was professional & always answered whatever questions I had. I basically had him holding my hand guiding me throughout the entire process & cannot thank him enough for all the work he did. Even my realtor was impressed with her interactions with him. We could both tell that he truly cared about getting the deal done correctly & efficiently.
Terry D
Phoenix
AZ
Date:
4/20/2026
5
5555555
Lou was always available, quick to respond, & easy to talk to. He made the lending process easy to understand, walked my wife & I through every step of the process, & made it feel extremely personal & eased our stress.
Charles K
Sugar Hill
GA
Date:
4/20/2026
5
5555555
Ryan was GREAT during the entire process, and was very accessible when we had questions or concerns . He coordinated so much in the background and made sure the team had everything they needed including our realtor, financial advisor, and closing attorney and kept us informed if there was anything we needed to do . The documents were very easy to review and sign online and saved us a great deal of time, compared with previous home mortgages . We both highly recommend Ryan for his professionalism . You can tell he loves working for his clients!
Gail G
Walkertown
NC
Date:
4/20/2026
5
5555555
Highly Recommended ! Nice easy process understandfull, Great Transparency, Communication, and Transparency along the process definetly a Top notch lender. You want things done reach out to Diego!
Jesse
Date:
4/20/2026
5
5555555
Great responses to any concerns and easy to work with All the members of the team. Lee was always very prompt and available for any question.
Sarah E
Valdosta
GA
Date:
4/20/2026
5
5555555
Our other lender took so long to get back to us. So we switched to Charlie and he had a offer ready for us to send in within a few hours.
Hayden
Chestertown
MD
Date:
4/20/2026
5
5555555
Communication and helping us find the right loan product
Kathleen
Greensboro
GA
Date:
4/20/2026
5
5555555
and her team were very efficient at keeping me on track so that settlement went smoothly. I would highly recommend them.
Peggy S
Dagsboro
DE
Date:
4/20/2026
5
5555555
to finish Dave was very upfront very forward. Did not pull any punches about anything.
Stacy
Columbus
IN
Date:
4/20/2026
5
5555555
My experience was so great with Jaime because, she felt like family!! Everything was so personal and we didn't just talk about houses or finances, we talked about our family, things about us and etc. Jaden and I were very nervous about the buying process since we were first time home buyers and she just made it so easy, answered all of our questions, it was so stress free, and it was just an incredible experience and I was recommend her to anyone!
Jaden
Cheyenne
WY
Date:
4/20/2026
5
5555555
none none none
Brian
Leesburg
IN
Date:
4/20/2026
5
5555555
very helpful and communicative
Nevin
Rowlett
TX
Date:
4/20/2026
5
5555555
David was very communicative and worked extremely hard to ensure my loan closed in a timey manner.
Joseph
Fort Worth
TX
Date:
4/20/2026
5
5555555
always able to answer questions and help understand :
Rebekah
Austin
MN
Date:
4/20/2026
5
5555555
My husband and I were given updates quite often. Thank you
Krystal
Sargent
TX
Date:
4/20/2026
5
5555555
From start to finish, perfect execution in every and all aspects! 😀
Brian David
Mount Pleasant
SC
Date:
4/20/2026
5
5555555
Denise is a trusted resource and guided us in a pleasant and professional manner to ensure a smooth process.
Michael
Clearwater
FL
Date:
4/20/2026
5
5555555
Neil, Hailey and everyone I worked with were very helpful and were able to great this processed very quickly.
David A
Monrovia
IN
Date:
4/20/2026
5
5555555
I had an excellent experience working with my lender throughout the home-buying process. From start to finish, they were knowledgeable, responsive, and truly made me feel supported every step of the way. They took the time to explain everything clearly, answered all of my questions (no matter how small), and ensured I understood each part of the process. What stood out the most was their communication and dedication. They kept me updated regularly, worked efficiently to meet deadlines, and made what could have been a stressful experience feel smooth and manageable. Their professionalism and attention to detail gave me confidence and peace of mind during such an important milestone. I’m incredibly grateful for their help in making my homeownership journey a success. I would highly recommend them to anyone looking for a reliable and trustworthy lender!
Dyleshia
Columbus
GA
Date:
4/20/2026
5
5555555
Great communication!
Alexis
Collinsville
IL
Date:
4/20/2026
5
5555555
He helped me every step of the way. Im always on the road and can't use my phone while driving. He was patient and gave me ample time to complete all the steps. I constantly had questions and would call him at random times, but he always answered. Great guy to work with!!
Jesse
Casper
WY
Date:
4/20/2026
5
5555555
Very easy to work with and took care of things very quickly.
John S
Princeton
NJ
Date:
4/20/2026
5
5555555
Mike was very easy to work with and did a great job of explain steps to us as first time home buyers.
Cameron Ray
Wyoming
MN
Date:
4/20/2026
5
5555555
Excellent service
Lucas
Salt Lake City
UT
Date:
4/20/2026
5
5555555
quick responses!!
Brittney
Temple
TX
Date:
4/20/2026
5
5555555
Extremely well organized and responsive to all our questions. Very knoweldgeable to the whole process as well which made the entire process go very smoothly
Jacob R
Portage
WI
Date:
4/20/2026
5
5555555
Bryant and his team went above and beyond to help me understand everything with the loan process, answered every question quickly, and they were always available anytime I needed anything. I wouldnt go anywhere else now and will definitely refer them to anyone i I know who is needing a loan!
Heather L
Westfield
IN
Date:
4/20/2026
5
5555555
The communication was wonderful! Nothing was slowed through the whole process. If anything was needing to be completed, it was communicated along with consistent updates with each step. Very happy with how easy this process was with Dan and what to expect!
Crystal M
Waddell
AZ
Date:
4/20/2026
5
5555555
Keeping us updated every step of the way and giving clear, precise instructions.
William
Marietta
GA
Date:
4/20/2026
5
5555555
Diego was highly informative and accommodating throughout the entire process. He consistently took the time to answer all of our questions and was always accessible, either answering our calls directly or promptly returning our messages. We could not be happier with our experience working with him. I would confidently recommend Diego to any family members or friends who are looking to purchase a home.
Karla
Donna
TX
Date:
4/20/2026
5
5555555
Bobby was very friendly and helpful.
Nathan
Lockhart
TX
Date:
4/20/2026
5
5555555
Jason was incredibly on top of every step. He was very communicative and helpful every step of the way, made himself available for any questions. Overall just great, one of the most helpful people I've encountered regarding any service.
Timothy J
Everett
WA
Date:
4/20/2026
5
5555555
Great , timely communication. Was always available when I had questions.
Loren
Morganton
NC
Date:
4/20/2026
5
5555555
Brett was amazing! Super easy to get ahold of and answered all questions or concerns extremely quick. Would definitely recommend working with Brett!
Cody
Saint Paul
MN
Date:
4/20/2026
5
5555555
Excellent timely communication. Knowledgeable advice provided.
Deo
Payson
AZ
Date:
4/20/2026
5
5555555
Super communicative and clear. You made the process so easy!
Kerry
State College
PA
Date:
4/20/2026
5
5555555
Jennifer just always kept us in the loop! She helped us through every step thankfully because we were so clueless
Sean
Benson
AZ
Date:
4/20/2026
5
5555555
Sharon was amazing, she made the expiernce very easy, she explained everything in detail, was super efficient, she will be the only person I will use for my financing needs. She made us feel like family. She is AMAZING!! We feel blessed that we were able to work with her. forever grateful!
Patricia L
Sparks
NV
Date:
4/20/2026
5
5555555
Kristi was always availble to answer any questions i had! She was awesome and explained every detail of our loan to us. We will definitely contact her again should we be back on the market for a house!
Pilar
League City
TX
Date:
4/20/2026
5
5555555
Great with communication; always very fast response time, patient in answering questions
Heather
Demorest
GA
Date:
4/20/2026
5
5555555
Easy communiction and trustful insight into the market and loan options.
Stuart
Edmonds
WA
Date:
4/20/2026
5
5555555
A heartfelt thank you to Peter, Reanna, and the rest of the team at Fairway Home Mortgage for a pleasent home buying experience. Saad Family
Elie
Chula Vista
CA
Date:
4/20/2026
5
5555555
Garrett was very effective on getting back to me with all questions! He also communicated every step along the way !
Kylie
Valparaiso
IN
Date:
4/20/2026
5
5555555
The communication aspect was so smooth and easy. Charlie stayed on top of the process the whole way, making sure to give us updates as necessary.
Natalie Renee
Chestertown
MD
Date:
4/20/2026
5
5555555
The communication was absolutely incredible. We never felt as though we were unsure of where we were at in the process. I cannot say that about or previous experience with other lenders. I cannot recommend Troy and Fairway Home enough.
Austin
Dickinson
ND
Date:
4/20/2026
5
5555555
Communication. At no point during this process was there a time where I felt out of the loop. Every team member I worked with was incredibly responsive to my emails and calls and worked with me step by step.
Kyle Andrew
Mccordsville
IN
Date:
4/20/2026
5
5555555
We were kept very well informaed at every step of the process.
Nichole
Phoenix
AZ
Date:
4/20/2026
5
5555555
Carlos did a tremendous job throughout our entire loan process. He was extremely knowledgeable, thorough, and always made sure we understood every step along the way. His open communication and clear guidance gave both my wife and me a great sense of peace and confidence during what could have been a stressful process. What truly stood out was his willingness to help us navigate a complex strategy, accessing equity from one rental property and then completing the purchase of our second rental using advanced investor strategies, including a DSCR loan. The experience was smooth, educational, and honestly awesome. We learned a lot from Carlos and fully expect to continue working with him as we scale our real estate portfolio.
Oscar
Socorro
TX
Date:
4/20/2026
5
5555555
The team’s prompt and clear responses significantly enhanced my overall experience, especially during a time when I was feeling uneasy about the housing process. Their timely communication ensured that my concerns were addressed without delay, which helped build my confidence in their support. This efficient interaction made me feel valued and reassured that my questions were a priority, reducing any anxiety I initially had.
Jervenski Gerard
Smithfield
NC
Date:
4/20/2026
5
5555555
Everyone was very responsive and explained all the answers to our First-Time-Homebuyers questions with kindness and respect!
Megan Elizabeth
Arlington
VA
Date:
4/20/2026
5
5555555
Miriam and Terra were always so helpful and responding to any questions I had! Very kind!
Lizet
Valley Center
CA
Date:
4/20/2026
5
5555555
You always go above and beyond to answer questions, help us fund on time, and provide the smoothest experience. We feel so taken care of and will look forward to the next refinance :)
Carly Elizabeth
San Marcos
CA
Date:
4/20/2026
5
5555555
You're service was great as well as the people that we worked with. Keep up the amazing work. yl
Eldon L
Luray
VA
Date:
4/20/2026
5
5555555
Audrey was very thorough and explained every step of the process in great detail. Everything was completed in a timely manner and we were extremely statisfied with her services.
Jay
Houston
TX
Date:
4/20/2026
5
5555555
Great communication, very informative and available for questions
Jaimie
Glencoe
MN
Date:
4/20/2026
5
5555555
Everything was smooth and helpful. Also, very understanding with some of our confusion through this process.
Patrick B
Greenwood
IN
Date:
4/20/2026
5
5555555
Xxxxxxxxxxx
Philip H
Tucson
AZ
Date:
4/20/2026
5
5555555
Garett is very reliable, communicative, and trustworthy. Happy to do business with him and will refer business in the future.
Coleman
Dorchester
MA
Date:
4/20/2026
5
5555555
Quick responses, very informative, made the process worry free and super smooth
John
Rogers
TX
Date:
4/20/2026
5
5555555
Mitch and his team were extremely easy to work with. My client and I appreciate his attentiveness, frequent updates, and professionalism.
Nancy
Spring
TX
Date:
4/20/2026
5
5555555
Very strong communication, thank you!
Jessica Ann
Saint Paul
MN
Date:
4/20/2026
5
5555555
excellent communication throughout the process
Virginia
Middleton
WI
Date:
4/20/2026
5
5555555
Carlos is So professional and legit! He is always prepared and anticipates our every move when it comes to buying homes and investing. We trust him so much And will continue to trust him and his services in the future!
Jodie Rae
Socorro
TX
Date:
4/20/2026
5
5555555
communication was key, Justin and his team kept us in the loop at all times and always made themselves available for us if we had questions. Great services over all
Edgar
Goodyear
AZ
Date:
4/20/2026
5
5555555
Jake made every step easy and was very reassuring with any doubts I had.
Rebekah J
Airway Heights
WA
Date:
4/20/2026
5
5555555
Fast and great service
Gabriel A
Harker Heights
TX
Date:
4/20/2026
5
5555555
Communications was great - almost overwhelming but enough to keep us informed during this complicated process. Great advice.
Joseph Leonard
Buda
TX
Date:
4/20/2026
5
5555555
Seamless service, very satisfied!
Josephine L
Roswell
GA
Date:
4/20/2026
5
5555555
Kathy Dixon made it positive.
Samuel Eugene
Goodlettsville
TN
Date:
4/20/2026
5
5555555
Stephanie was amazing , she was always available to help us every step of the way. She is extremely knowledgeable about what loan option is best. she is definately my go to for mortgages as she made the process easy as she was on top of what was needed at every step. we are so happy in our new home!
Natalie Elizabeth
Stuart
FL
Date:
4/20/2026
5
5555555
I want to take a moment to express my appreciation for the outstanding service we received from Lee Blodgett as our mortgage broker. From start to finish, Lee was incredibly professional and knowledgeable, making the entire process smooth and efficient. One of the most impressive aspects was how quickly they got us ready to close—just three weeks! Lee utilized user-friendly online tools that made managing our documents and information easy and convenient. Communication was another strong suit; Lee kept us informed throughout the entire process, providing thorough updates every step of the way. This level of attentiveness truly made a difference and gave us confidence as we navigated our mortgage journey. Overall, I highly recommend Lee Blodgett for anyone looking for a mortgage broker who is not only expert in their field but also dedicated to making the experience as straightforward as possible. Thank you, Lee, for all your hard work!
Jennifer LeighAnne
Alpharetta
GA
Date:
4/20/2026
5
5555555
Erica and Tanja were incredibly encouraging and knowledgeable throughout the process. They made everything feel as smooth and stress-free as possible. My whole family is truly grateful for their support and guidance.
Rosa Alicia
Arlington
TX
Date:
4/20/2026
5
5555555
Followed up asap very helpful and informative
Armando R
Milwaukee
WI
Date:
4/20/2026
5
5555555
Great communicator! Set us up with the best and answered all of our questions. Super seamless :)
Lilyan
Houston
TX
Date:
4/20/2026
5
5555555
Customer service, availability, and taking the time to explain the mortgage.
Michael Eugene
Arlington
VA
Date:
4/20/2026
5
5555555
Great people, great communication, hard workers. Night and day difference from my last home buying experience. My wife and I are extremely grateful for all your help. We were hesitant to go through this whole process again but you guys made it so effortless and pleasant. We thank you.
Allan
Vail
AZ
Date:
4/20/2026
5
5555555
Clear communication, expert knowledge, and helping me understand the home loan process. Prompt responses and quick work in a fast moving real estate market the enabled me to make competative offers and ultimately get my dream home. Kind and positive attitude every step of the way.
Kathryn
Madison
WI
Date:
4/20/2026
5
5555555
very responsive and keep informed
Howard
Chantilly
VA
Date:
4/20/2026
5
5555555
Charlie was very imformative and clearly laid out all of my options for each decision.
Michael S
Arnold
MD
Date:
4/20/2026
5
5555555
Lucas and the team were readily available and worked together to get this loan done quickly and efficiently. They were always easy to reach or replyed quickly when unavailable. This was a great overall loan experience and they really got us the best loan out there for our home. Thank you Lucas and Fairway Team! I will be using you for all new mortgage needs and recommending you with confidence to friends and family looking to aquire a mortgage. Thank You, Joel Philbrick
Joel
West Bridgewater
MA
Date:
4/20/2026
5
5555555
Keith made the mortgage application straightforward and clear . His instructions were available both by video and written and updated on a regular basis. He also provided an Important referral to a real estate exchange service which we Found very helpful.
James
Seattle
WA
Date:
4/20/2026
5
5555555
Gary was informative and was always quick to respond. He made sure everything was done on time.
FELICITY M
Mena
AR
Date:
4/20/2026
5
5555555
You did Kelily you are awsome
O'Keefe
Shreveport
LA
Date:
4/20/2026
5
5555555
Rob was wonderful to work with. He is very knowledgeable and walked us through each step in the process. He never judges us or got frustrated with us for asking a million questions which I genuinely appreciated. He helped us find our forever home, but if circumstances change, I would happily work with Rob again!
Stephanie
Tiverton
RI
Date:
4/20/2026
5
5555555
Kevin and his team were great at communicating with us throughout the entire process. They made sure we knew our best options and walked us through any questions we had.
Allyson
Marietta
GA
Date:
4/20/2026
5
5555555
Easy signing process with the website experience!
Peyton Dismukes
Dadeville
AL
Date:
4/20/2026
5
5555555
Great communication, great financing options, and great way to explain process.
Luis Enrique
Houston
TX
Date:
4/20/2026
5
5555555
In general, there were a few blips with the timing where I didn't realize certain docs were needed to proceed (namely the timing of exactly when the home insurance binder was needed). It created a bit of a scramble on my end because that deadline had not been clear to me. The Fairway team helped me get it sorted out and always responded to my emails, but sometimes the communication was unclear. But overall, Cheryl herself was great and I would recommend her specifically to others.
Paige
Stoughton
MA
Date:
4/20/2026
5
5555555
Alex Ihler at Fairway Mortgage was outstanding — fast, communicative, and got us a great rate. The process was seamless from start to finish. Would absolutely work with him again and recommend him without hesitation.
Raychelle
The Villages
FL
Date:
4/20/2026
5
5555555
The folks I worked with were extremely knowlegeable and helpful. Jodie worked so hard to get my loan package together and I really appreciate it
Mallory Kate
Durham
NC
Date:
4/20/2026
4
4444444
All steps were clear and easy to follow, and very minimal work on our part
Janet
Westborough
MA
Date:
4/20/2026
5
5555555
Drew was on top of everything very easy to communicate with very polite and helpful made me feel like I was experiencing the whole process with a friend!
Tyler
Chicopee
MA
Date:
4/20/2026
5
5555555
This process can be complicated and Lucas really takes care of you from beginning to end!
Matthew P
Greensboro
GA
Date:
4/20/2026
5
5555555
The whole process was very easy, and took a load of stress off!
Griffin
Overland Park
KS
Date:
4/20/2026
5
5555555
The education of the process of buying a home
Keon Tyrell
Baltimore
MD
Date:
4/20/2026
5
5555555
Melissa was always there when we needed her. Very friendly. And Melissa stayed on top things to make sure they were completed.
Sherrie
Greenwood
SC
Date:
4/20/2026
5
5555555
Communication was amazing, and the service was very knowledgable and friendly.
Justin
Bowie
MD
Date:
4/20/2026
5
5555555
It was a fairly easy process. Communication between all parties was prompt and effective. Electronic signatures and documents were a game changer. Thanks again for everything!
Christopher
Milwaukee
WI
Date:
4/20/2026
5
5555555
It was seamless. Ed and his team made everything super simple.
Karla
Leander
TX
Date:
4/20/2026
5
5555555
Made it quick and easy, stress free experience with a welcoming atmosphere
Clayton T
Chillicothe
MO
Date:
4/20/2026
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Toll Free: 866-912-4800
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