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Real Homebuyer experiences from recently closed loans
5
5555555
I could tell from the start that Patience and Nicole would have my back the whole way through, Patience did a excellent job explaining things that I've never had a thought about. She also took the time out of her day to make a binder with everything I needed to remember, which she gave to me at closing . Both of them would get back to me in minutes when I had a question, and I never had a doubt in thier abilites any step of the way :)
Robert
Remer
MN
Date:
6/1/2026
5
5555555
Vinh is honest and transparent which I value . He takes the time to understand our concerns and makes sure we understand the process. This is not the first time we've worked with Vinh and have referred him multiple times to others. It's great having someone we can trust :-)
Luis
Wildwood
MO
Date:
6/1/2026
5
5555555
The communication, clarity, and helping us close a day earlier than we anticipated.
Jared
Troy
TX
Date:
6/1/2026
5
5555555
resourceful and creative solutions and availability from Luke are what made it Great!
Spencer
Clara City
MN
Date:
6/1/2026
5
5555555
Fairway made buying our first home very easy and we're helpful.
Annabel
Dayton
OH
Date:
6/1/2026
5
5555555
It was an easy process.
Craig
Topeka
KS
Date:
6/1/2026
5
5555555
quick response times ... worked fast at addressing concerns
Michael
San Antonio
TX
Date:
6/1/2026
5
5555555
Tammy has been amazing through the entire process and is extremely knowledgeable and professional. She made this easy and was always willing to answer my questions promptly.
Christopher
Milford
NH
Date:
6/1/2026
5
5555555
Everything was well explained and kept me informed
Tyler
Merrimack
NH
Date:
6/1/2026
5
5555555
Great help on computer problems & excessive loan request from loan company. Only improvement would be to find a new loan company. Docusing items often would not open or not go through. These were all to meet lender requests. Please, just get a new lender!
Todd
Kendallville
IN
Date:
6/1/2026
5
5555555
Just how easy and stress free Alex made the whole process!
Rachel
Rayville
MO
Date:
6/1/2026
5
5555555
Lori was very helpful and fraindly. She always give clear instructions of things required for the process and made it very easy.
Eden
Vancouver
WA
Date:
6/1/2026
4
4444444
Fairly simple process.
James
Harper
TX
Date:
6/1/2026
5
5555555
Everything from start to finish felt very personal, eveyone on the team felt like they were invested in the process as if they were family!
John
Houston
TX
Date:
6/1/2026
5
5555555
Well, it took us a year to sell our home in Centennial Co. and find the ideal home for us in Seaside Or. Steve supported us through all the ups and downs of selling and purchasing. Steve was always ready with sound financial advise!
Ernst
Seaside
OR
Date:
6/1/2026
5
5555555
Easy to reach, clear communication throughout the whole home buying process.
Vamsi Krishna
West Lafayette
IN
Date:
6/1/2026
5
5555555
Communication. As we will live in a tech savvy world you still managed to stay in contact frequently with updates and next steps.
Ali
Troy
TX
Date:
6/1/2026
5
5555555
Daisy and her Assistant Vikky Were By Far Amazing there timing was perfect They were on top of things %100 Person Of the Time. She and her Team were great In helping on all the Problems that we face. They came up with solutions after solutions Making things Extremely Eazy even on the Most Annoying Problems They Figured out and Cane up with the Most Excellent Solutions. Dasiy And her Team Even fought for us like a Cat with all for legs they were Very Nice all the time very Helpful. Daisy and her Team i woukd recommend them in a Heart beat. They are kind, helpful, and very important They Care. It was great working with the. And would Do it again.
Alan
Rio Rico
AZ
Date:
6/1/2026
5
5555555
Monica was very communitave and informative through this entire process. Above all Monica was very patient with both myself and my husband as we navigated our illegitmate title company and unorthodox closing structure.
Emily
Corsicana
TX
Date:
6/1/2026
5
5555555
Monica and Team were communicative and on the ball. She gave great guidance throughout this process for us - Thank you to Monica and her Team!
Kory
Corsicana
TX
Date:
6/1/2026
5
5555555
Responsive, helpful, and very knowledgeable! Thank you so much for guiding us through the refinance process and making it so easy!
Anika
Byron
MN
Date:
6/1/2026
5
5555555
Brain is responsible and easy to work with. he explained everything clearly and promptly
Eileen
Overland Park
KS
Date:
6/1/2026
5
5555555
Love the ease of the app and Kim and team were wonderful and prompt on all communication.
Kari
Dayton
MN
Date:
6/1/2026
5
5555555
Communication - available to take and answer questions at all points in the day and weekend!
Alexander
White Bear Township
MN
Date:
6/1/2026
5
5555555
Communication and
Edward
Sun City West
AZ
Date:
6/1/2026
5
5555555
You and your team are positive, up beat, and always ON TOP of it. You made this SO EASY, and it was truly a pleasure.
Matthew
Olathe
KS
Date:
6/1/2026
5
5555555
Craig was always very fast to respond and get us quotes back. he explained everything along the way great too
Kyle
Framingham
MA
Date:
6/1/2026
5
5555555
Kevin's excellent communication, transparency and experience are top notch. He is also extremely friendly and personable which makes the entire loan experience very pleasant.
Kristina
Stone Harbor
NJ
Date:
6/1/2026
5
5555555
I had confidence in the team!
Carolyn
Trussville
AL
Date:
6/1/2026
5
5555555
Everyone's quick responsiveness was great.
Alexander
Pueblo
CO
Date:
6/1/2026
5
5555555
Communication and very time sensitive
Justyn
Brunswick
OH
Date:
6/1/2026
5
5555555
On top of the whole process! Very informative and the communication was on a high level. Thank you for making the process as effortless as possible
Robert
Centennial
CO
Date:
6/1/2026
5
5555555
Excellent service and quick communication by Todd!
Austin
Fort Myers
FL
Date:
6/1/2026
5
5555555
Gene was always available and did everything to make this painless! Always had our best interest in mind.
Eduardo
Albuquerque
NM
Date:
6/1/2026
5
5555555
Easy to work with. Process was painless.
John
Twin Falls
ID
Date:
6/1/2026
5
5555555
From an excepted offer to closing in 17 day's . Doesnt get any better than that. Thannk you Pam !!
Craig
Plano
TX
Date:
6/1/2026
5
5555555
Amanda and her team were easily accessible. The app made out easy to get all of the paperwork in line with efficiency.
Patrick
Waynesville
OH
Date:
6/1/2026
5
5555555
Just very organized and helpful!
Elizabeth
Phoenix
AZ
Date:
6/1/2026
5
5555555
Excellent communications and perfect execution by the team to fund our mortgage quickly.
Richard
Arcadia
CA
Date:
6/1/2026
5
5555555
All information provided was timely and someone was always available for assistance when questions were asked. Enjoyed every day of this process tasks were assigned with structure and no gray area. Seamless with docsign process. Thank the team for all the hardwork with completing our home purchase.
Susie
Buckeye
AZ
Date:
6/1/2026
5
5555555
Very supportative and responded immediately to contacts.
Jon
Chehalis
WA
Date:
6/1/2026
5
5555555
Quick communication and willing to answer all of my questions
Skylar
Maysville
NC
Date:
6/1/2026
5
5555555
Our work with Mike was such a great experience. He is very pleasant, accommodating and available. The way he walked us thourgh this process was extraordinary, and we could not possibly be happier with our experience.
Steven
Locust
NC
Date:
6/1/2026
5
5555555
Being able to freely communicate with Vinnie with the million and one questions we had and get answers immediately. Being new home buyers the information given was extremely helpful and made us much more confident and comfortable when starting this process. Theres a lot that goes into home buying and he made it seemless to understand and easy to comprehend. Without him we would have limited ourselves he made us reach goals we didn't think we could accomplish initially!
Shannon
Sound Beach
NY
Date:
6/1/2026
5
5555555
Kevin is amazing, thorough and attentive
Amy
Cheyenne
WY
Date:
6/1/2026
5
5555555
communication and responsiveness throughout the entire process
Mark
Woodway
TX
Date:
6/1/2026
5
5555555
Scott quickly got started with the mortgage process for us Document requests and confirmation of materials being received were prompt Everyone working on our mortgage was easy to reach and very pleasant to work with.
Jackie
Campobello
SC
Date:
6/1/2026
5
5555555
Alli was extremely helpful throughout the loan process. She handled last minute changes and made it so we could purchase our dream house. This would not have happened without her expertise.
Valentino
Schererville
IN
Date:
6/1/2026
5
5555555
The process was clear and I was kept informed.
Rob
Sun City
AZ
Date:
6/1/2026
5
5555555
You were very responsive and took the time to answer all of my questions!
Jayden
Middlesex
NC
Date:
6/1/2026
5
5555555
Friendly associates.
William Vincent
Fairfield
CA
Date:
6/1/2026
5
5555555
Communication and transparency
Linus
Columbus
OH
Date:
6/1/2026
5
5555555
Vinh explained every step in the process while also answering questions along the way.
Sean
Saint Louis
MO
Date:
6/1/2026
5
5555555
Overall great and understanding of everything
Jennifer
Clayton
NC
Date:
6/1/2026
5
5555555
The service provided was amazin.
Nayit
Waller
TX
Date:
6/1/2026
5
5555555
communication was the best
Anthony
Phoenix
AZ
Date:
6/1/2026
5
5555555
The entire experience was great. I really appreaciated the additional time he spent educating me on how the loan process and components worked. I felt the materials and website used were very easy to understand and navigate, and during the escrow, he and his team were very responsive and timely.
Julia
Vista
CA
Date:
6/1/2026
5
5555555
Everything - no judgement on my situation and finances. Both Jerry and Joe were pleasant and happy to answer any and all questions and made me feel comfortable buying my first home.
Beth
West Deptford
NJ
Date:
6/1/2026
5
5555555
Responsive, available, transparent and easy to work with!
Michelle
Chicago
IL
Date:
6/1/2026
5
5555555
⭐️⭐️⭐️⭐️⭐️ This was my third mortgage lending experience over the years, and by far the easiest and most transparent. The web and mobile interface made a big difference—keeping everything organized, highlighting the most important documents, and clearly outlining each step of the process. It was also a pleasure working with Michael Layne from Fairway Home Mortgage. He was professional, responsive, and made the entire process smooth from start to finish. Highly recommend!
Brady
Phoenix
AZ
Date:
6/1/2026
5
5555555
Fairway was able to walk us through the process of being a first time home buyer and was able to be fast with communication and easy to communicate with. fairway is a very good choice for making the process of buying a home very easy and feeling very comfortable with it overall.
Alan
Dayton
OH
Date:
6/1/2026
5
5555555
Very easy to work with. Timely responses to any and all inquiries/questions and laid out all information so it was easy to understand.
Sean
Schaumburg
IL
Date:
6/1/2026
5
5555555
Always available to answer any questions
Darryl
Cheyenne
WY
Date:
6/1/2026
5
5555555
i read another review and someone said that working with Lori was like reconnecting with an old friend and that exactly encapsulates my experience with her and her team- they were freindly, responsive and encouraging. Not to mention, she completely saved me when my previous lender backed out just two weeks before closing. Lori and her team swooped in and saved the day! We even got a lower rate and MUCH better service! We are so grateful we found Lori! Hope we get the opportunity to work with her again!
Lauren
Selbyville
DE
Date:
6/1/2026
5
5555555
Mary was absolutely phenomenal throughout my entire home-buying journey. From beginning to end, she demonstrated professionalism, knowledge, patience, and genuine care for my family's needs. She consistently kept me informed, answered every question thoroughly, and made what could have been an overwhelming process feel manageable and stress-free. What stood out most was her dedication and availability. She was open to speak with me evrry time I reached out. Mary and went above and beyond to ensure everything stayed on track, and I always felt like I was more than just another client. She was responsive, encouraging, and truly invested in helping us achieve our dream of homeownership. Because of Mary's expertise and hard work, my family is now in our new home, and I am incredibly grateful. She is an outstanding loan officer and an even more remarkable person. I would recommend her without hesitation to anyone looking for someone who is knowledgeable, trustworthy, compassionate, and committed to excellence. Thank you, Mary, for helping make one of the most important milestones of our lives a reality.
Tanyeka
Albany
GA
Date:
6/1/2026
5
5555555
The team made the entire process smooth and easy from start to finish. Communication was clear, questions were answered quickly, and I always felt informed throughout the process. Overall, it was a great experience and I truly appreciated the professionalism and support.
Timothy
Dedham
MA
Date:
6/1/2026
5
5555555
Ben is very informative, easy to get in touch with, supportive. Made this whole process easier than I imagine it would have been otherwise.
Elias
Richmond
VA
Date:
6/1/2026
5
5555555
Everyone went above and beyond with their attention & excellence to the loan process which I see can be very challenging!! So they made it very pleasant and eased the process !!! Thanks again team !!! 🎉 I'd recommend you to anyone !!! 😉
Kelly
Willard
OH
Date:
6/1/2026
5
5555555
It was such a great experience with Luis and his team. After other lander made me feel like getting our first commercial property was impossible, my realtor referred me to Luis and his teammates at Fairway Home Mortgage. Just in a little over 2 months, we were approved and loan was closed. I am happy I chose to work with them.
ADELINE
Verona
NJ
Date:
6/1/2026
5
5555555
Easy to work with. Prompt with responses
Lauren
Nathrop
CO
Date:
6/1/2026
5
5555555
Very easy to work with, Nate made it easy and made sure I understands what I needed to know and helped me out when I needed it.
Caden
Jamestown
ND
Date:
6/1/2026
5
5555555
Officially closing on my home
Mia
Poplar Grove
IL
Date:
6/1/2026
5
5555555
I love how friendly Ed and Neely are! They are both super responsive and patient. THey explain the process in a way that makes sense to the customer. I highly recommend!
Ginger
Fort Worth
TX
Date:
6/1/2026
5
5555555
With this only being my 2nd time going through the mortgage lending process, Josh was extremely helpful with any questions I had along the way. He was very communicative throughout the whole process and made sure I was informed of our next steps, information needed, and goals to be reached to make sure we got to the finish line for our new home. I will definitely recommend Josh to anyone I know that is looking to begin the lending process.
Cameron
Cheyenne
WY
Date:
6/1/2026
5
5555555
He always kept us in the loop in real time.
Joshua
College Station
TX
Date:
6/1/2026
5
5555555
Very infornative and always explained everything .
Anthony
Sonora
CA
Date:
6/1/2026
5
5555555
Very fast and responsive. Really polite
Matthew
Yorkville
IL
Date:
6/1/2026
5
5555555
Communications was great! I was updated continuously throughout the process.
Valerie
Odenton
MD
Date:
6/1/2026
5
5555555
Brian was very transparent, communicated clearly, and made the process easy
Matthew
West Valley City
UT
Date:
6/1/2026
5
5555555
Excellent communication. Weekly updates were very apprecited. Process was very smooth from start to finish.
Brian
Calera
AL
Date:
6/1/2026
5
5555555
RenReneRenee hhahas bbebêbeem beenggrgregreagreat ttptoưwoworwork ưwiwitwith. SShSheShe'svvevẻvery rrerepreporeponreponsreponsireponsivreponsive responsiveaanand hhehelhelphelpfhelpfuhelpful.Re
Thuy
Olathe
KS
Date:
6/1/2026
5
5555555
Kelly and team are delightful. Great communication. Best hands down!
Mark
Daniel Island
SC
Date:
6/1/2026
5
5555555
Haley was absolutely fantastic!!! She thoroughly explained every step of the process, answered every single one of our questions, and helped guide us through buying our new home. We were buying and selling simultaneously, which was a headache to say the least, but Haley made sure the process went as seamlessly as possible.
Victoria
Las Vegas
NV
Date:
6/1/2026
5
5555555
All the help yall did to get me through this process
Carter
Leeds
AL
Date:
6/1/2026
5
5555555
Working with my lender was an exceptional experience from start to finish. The level of support, communication, and attention to detail was outstanding throughout the entire process. Every question I had was answered quickly and clearly, and I always felt informed and confident about each step. The process could have been stressful, but they made it smooth and manageable with their expertise and responsiveness. I truly felt like they had my best interest in mind the entire time. I would highly recommend them to anyone looking for a knowledgeable, reliable, and dedicated lender.
Alexis
Decatur
GA
Date:
6/1/2026
5
5555555
Communication was clear, I never had to guess where I was in the home buying process. If I had any questions, I got a response quickly from the entire team. Thank you for making the home buying process so easy!
Heather
Fond Du Lac
WI
Date:
6/1/2026
5
5555555
Fast service
Scott
Phoenix
AZ
Date:
6/1/2026
5
5555555
Made the process so smooth!
Cleandria
Midfield
AL
Date:
6/1/2026
5
5555555
communication was clear and timely all questions were answered And the team was great about making sure we felt supported and understood
Paige
Grand Forks
ND
Date:
6/1/2026
5
5555555
Great communication, easy painless process.
Owen
Decatur
IN
Date:
6/1/2026
5
5555555
fast, full, consistent communication and quick problem solving .
Ruth
College Station
TX
Date:
6/1/2026
5
5555555
The whole experiencia
Francisco
Hazel Crest
IL
Date:
6/1/2026
5
5555555
Jill was so helpful and patient with my circumstances and guided me through all the hoops and loops that came about and answered every question I needed as a first time home buyer. Such an amazing lady!
Samantha
Carrington
ND
Date:
6/1/2026
5
5555555
Our experience with Zak was a 10/10! From getting pre approved to closing day, he was always quick to respond and made sure we understood what was going on every step of the way. As a first time homebuyer, this meant a lot to us. We talked to a few other lenders before working with Zak, and the difference was huge. With others, we felt like we couldn't ask questions or that we were expected to already know everything. Zak never made us feel that way. He was very helpful and more than willing to explain things when we needed it. We're so glad we ended up going with Fairway Mortgage and would definitely recommend Zak and your team to anyone looking to buy a home. Thanks so much for all your help, we really appreciate everything you guys did for us!!
Snow
Madison
WI
Date:
6/1/2026
5
5555555
Justin was always available to answer any questions I had and made sure I was completely comfortable with the process. I appreciated his professionalism , thoughtfulness and kindness in walking me through the process.
Judith
Hewitt
TX
Date:
6/1/2026
5
5555555
Great experience with fast final closing!
Valerie
Meridian
ID
Date:
6/1/2026
5
5555555
Tyler made the whole process smooth and kept us updated. Definitely would recommend.
EMELIN
Jacksonville
NC
Date:
6/1/2026
5
5555555
You helped us through each step and were very flexible with our schedule.
Caroline
Owens Cross Roads
AL
Date:
6/1/2026
5
5555555
Mostly Nick and his communication. I will say one kind downside to the experience was the crazy amount of emails we received from Fairways automated emails. I was surprised how many emails we received. It did push along the work.
Spencer
South Jordan
UT
Date:
6/1/2026
5
5555555
Was willing to answer any questions we had. Was always just a text or call away as well.
Ethan
Madison
OH
Date:
6/1/2026
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
NMLS Consumer Access
Customer Service
Toll Free: 800-201-7544
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Report Fraud / Suspicious Activity
Hotline: 855-920-0002
Report An Incident Online, click here
Complaints
Toll Free: 877-699-0353
Submit Complaint
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