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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Everything went so smootly, great communication, fast underwriting, and electronic signing of documents.
Gabriel
Austin
TX
Date:
6/13/2026
4
4444444
Aaron was super responsive and quick to answer all our questions as first time homebuyers, guiding us through the whole process and coordinated well with the rest of our homebuying team.
Anna
Chicago
IL
Date:
6/13/2026
5
5555555
Lori was really on top of everything and helped walk us through everything in a manner which we could understand. It was a great experience.
Elizabeth
Hawthorne
FL
Date:
6/13/2026
5
5555555
It was so easy to work with Ben. He was so patient answering all my questions. As someone who was figuring everything out for the first time basically all on my own, I cannot explain how much the patience and kindness was appreciated
Rachel
Franklin
WI
Date:
6/13/2026
5
5555555
The customer service was incredible. We always felt cared for and listened to. The team was always abailable to help!
Stephen
Hudson
OH
Date:
6/13/2026
5
5555555
The fact that they kept me up today, what was going on? Let me know what all I was gonna get in and provided everything that she said as she was, and I love to have her and do it all over again, providing everything.
Andre
Indianapolis
IN
Date:
6/13/2026
5
5555555
The communication was very clear and timely. Your team was very helpful with any questions that we had and set very good expectations on what would be coming next and when.
Linton
Murfreesboro
TN
Date:
6/13/2026
5
5555555
Neil was great to work with throughout the entire loan process. Buying a home can be stressful, but he made everything feel much easier. He was patient, took the time to answer all of my questions, and always made sure I understood what was happening every step of the way. What I appreciated most was that he never made me feel rushed or uncomfortable asking questions. If there was something I didn’t understand, he would explain it clearly until it made sense. His communication was excellent, and he was always available when I needed guidance. Neil genuinely cared about helping me make informed decisions and feel confident throughout the process. I couldn’t have asked for a better loan officer and would highly recommend him to anyone looking for someone knowledgeable, responsive, and easy to work with.
Abdulwarith
Baltimore
MD
Date:
6/13/2026
5
5555555
Cindy was transparent and easy to work with through the entire process. we will always use Cindy for all transactions in the future and refer all friends and family to use her services.
Tori
Kidder
MO
Date:
6/13/2026
5
5555555
Matthew is a great communicator, efficient, thorough!
Rhonda
South Lebanon
OH
Date:
6/13/2026
5
5555555
Efficient and trustworthy service.
Miles
Harrisburg
PA
Date:
6/13/2026
5
5555555
Excellent customer service and communication
Niko
Cypress
TX
Date:
6/13/2026
5
5555555
Lucas was very responsive to questions and proactive with getting us information we needed.
Leigh Ann
Medway
MA
Date:
6/13/2026
5
5555555
Morgan made our home buying experience go ever so smoothly! She is reliable, she kept us updated on each next step and explained things promptly if we had questions. She is trustworthy, patient, and an excellent advocate for any needs that may arise throughout the process. I would recommend Morgan to anyone who is going to buy a home !
Payton
Hudsonville
MI
Date:
6/13/2026
5
5555555
They got the job done.
Joseph
Stoughton
WI
Date:
6/13/2026
5
5555555
Darrin made the process very easy for us and kept great communication which was key with us being out of state at the time.
Keith
Grand Junction
CO
Date:
6/13/2026
5
5555555
Peter was responsive, independent, fast and trustworthy. He followed through on his expectation setting to the letter. This was the easiest home refinancing I have ever got done.
Corey
Highlands Ranch
CO
Date:
6/13/2026
5
5555555
Great communication, professional, answered any questions I had. I had a great experience throughout a life changing journey. That means a lot to me.
Shawneese
Englewood
OH
Date:
6/13/2026
5
5555555
always available and made it work
Ari
Vashon
WA
Date:
6/13/2026
5
5555555
Josh and his team made the whole experience of refinancing super easy! He explained every detail--even provided video guidance!-- and answered all our questions.
Michele
Cheyenne
WY
Date:
6/13/2026
5
5555555
Andrea was patient and able to explain the process in understandable terms for us.
Grace
Rosemount
MN
Date:
6/13/2026
5
5555555
Very reliable, friendly and understanding.
Arely
Franklin
OH
Date:
6/13/2026
5
5555555
Jonathon was very knowledgeable and was a great communicator. He explaines all of our options and provided sound advice, when needed.
Erin
Bryan
TX
Date:
6/13/2026
5
5555555
Suzanne was incredibly knowledgeable, patient, and professional throughout the entire process. Working with her was truly a great experience. She took the time to explain everything clearly, answered all of my questions, and never made me feel rushed or overwhelmed. What impressed me most was her determination — she was able to make my loan work when multiple other lenders couldn’t. Her many years of experience really show in the way she handles challenges and finds solutions. I’m genuinely grateful for her hard work and dedication.
Yesica
San Antonio
TX
Date:
6/13/2026
5
5555555
Service was good The survey is very annoying it won't le t me finish so don't like surveys It is like pandering
Benjamin
Canton
GA
Date:
6/13/2026
5
5555555
Luis was always on top for everything going on. He explained everything so we understood what was happening.
Jeffrey
Mulberry
FL
Date:
6/13/2026
5
5555555
I appreciate how you explained everything as we went along. Great how you took the time to explain all our options. We feel very comfortable with our new loan.
Ginger
Lone Tree
CO
Date:
6/13/2026
5
5555555
This was a challenging one and Danielle was AMAZING to work with!
Michele
Killeen
TX
Date:
6/13/2026
5
5555555
Really good communication and always available for questions
Chandler
Azle
TX
Date:
6/13/2026
5
5555555
Was very communicative and talk through everything. Was also very responsibe
William
Castle Rock
CO
Date:
6/13/2026
5
5555555
Jon is attentive to detail and very responsive when I needed his assistance. I knew my file was in good hands and trusted him to see it through. I would use Jon again and will recommend him to friends and family.
Amanda
Westfield
IN
Date:
6/13/2026
5
5555555
The whole process was made smooth. Dennis is an excellent communicator and kept me informed.
Allen
Delran
NJ
Date:
6/13/2026
4
4444444
being able to close when we wanted to instead of getting held behind being able to find what was needed
Cody
Davenport
IA
Date:
6/13/2026
5
5555555
Nick is quick to respond and eager to answer all our questions. Very professional and knowledgeable!
Sarah
Saint Anthony
MN
Date:
6/13/2026
5
5555555
communication was outstanding. easiest close ever
Caryn
Homer
GA
Date:
6/13/2026
5
5555555
The entire process from start to the end was great! Roman and the team were so committed and communicated with me with every step of the way. The process was easy for me and their personal attention to detail gave me the confidence in knowing that in the end I knew I was going to get my forever home and this is why they are so great at what they do.
Belen
Tucson
AZ
Date:
6/13/2026
5
5555555
Staci is our go to! She's now helped us with multiple loans. Highly recommended. She goes out of her way to find the right loan for you.
Larry
Yorktown
IN
Date:
6/13/2026
5
5555555
Everyobe on your team is incredible and extremely competent. We didnt didn't have a single issue or hiccup. Buying a home is extremely stressful and the lending is the key piece, we never once got stressed because Sharla and team were completely prepared and easy to work with l. Everything was laid out so well.
Claire
Fort Collins
CO
Date:
6/13/2026
5
5555555
Ashley Made everything doable. She went out on several limbs to make this wirk work for us!
Mariann
South Jordan
UT
Date:
6/13/2026
5
5555555
Byron was very patient and did more than expected with my difficult situation. He was kind and was able to walk me through everything so I understood everything. I felt like he genuinely cared about making it as easy as possible.
Tara
Redding
CA
Date:
6/13/2026
5
5555555
Communication with getting back to us in a timely manner and helping us through buying a home.
Alysha
Stevens Point
WI
Date:
6/13/2026
5
5555555
Everyone was kind, professional & patient with me. Spencer & Camie were amazing! So helpful! Thank you!
Marisol
Lavon
TX
Date:
6/13/2026
5
5555555
Thank you for being patient with me having little or no tech knowledge. You made the changing from three different properties seamless, thank you I would recommend you to anybody that asked me about purchasing a home.
Mark
Madras
OR
Date:
6/13/2026
5
5555555
Erin has been so helpful and very responsive. It is very difficult moving from one state to another and Erin helped to make the transition easy.
Michelle
Shelby
NC
Date:
6/13/2026
5
5555555
Robin is extremely knowledgeable and thorough. I have purchased many homes and this was by far the smoothest transaction to date. I would recommend her to anyone.
Brandi
Peoria
AZ
Date:
6/12/2026
5
5555555
Josh was a pleasure to work with from the get go. He answered my questions quickly and did a great job of explaining concepts to a first time home buyer. His patience is likely his best attribute; especially when the person he is speaking with knows very little about loans and mortgages. Thank you Josh for keeping us on the ball and for never coming across as overbearing.
John
Seattle
WA
Date:
6/12/2026
5
5555555
We had such a great experience! Every question we had was always answered well and with no room for confusion. As first time home owners there was a lot we were unsure about but everything went very smooth working with this team and make the process so much less stressful! I would highly recommend people who are in the process of wanting to buy a home to here.
Hailey
Chisholm
MN
Date:
6/12/2026
5
5555555
Commuication was great, people he references worked out well, platforms were easy to use . All our questions were answers thoroughly and with great thought . All around great experience
Bryce
Fort Collins
CO
Date:
6/12/2026
5
5555555
Jason and his team were always available and provided quick responses to all correspondence sent their way. They made the home buying process as seamless as could be and we couldn't be happier.
Jacob
Shakopee
MN
Date:
6/12/2026
5
5555555
We had a wonderful experience working with Shelley. Her communication was excellent from start to finish, and she was incredibly knowledgeable about every aspect of the mortgage process. She was always patient with our many questions and took the time to ensure we understood each step. We truly appreciated her professionalism, responsiveness, and dedication to helping us through the process.
Lindsay
Florence
TX
Date:
6/12/2026
5
5555555
The positive approach
Shirley
Tucson
AZ
Date:
6/12/2026
5
5555555
We was able to be hands off thru most of the process allowing us to not stress the prochess
Dalton
Hallsville
TX
Date:
6/12/2026
5
5555555
The whole process was quick and painless
Oscar Fernando
Johns Creek
GA
Date:
6/12/2026
5
5555555
John made this process very simple and smooth. He was easily accessible and responsive. He even answered a call while at medical appointment right before a a procedure. Not many people would have answered! Thank you John and the whole team at Fairway Home Mortgage! Sincerely, Maciek and Pamela Szymecki
Maciek
Portland
CT
Date:
6/12/2026
5
5555555
Amey was on top of everything and was able to walk us through buying our first home! She answered all of our questions and was very helpful!
Tyler
Silverton
OR
Date:
6/12/2026
5
5555555
Kelly is friendly and was very responsive to me whenever I had questions. In return, I tried my best to do the same whenever something was needed on my end. Her assistant, Kara, was also pretty good at filling in where she was needed. Though the process was stressful, Kelly gave me hope to not give up and just take everything one step at a time. I really appreciate everyone at Fairway who had a hand in my home buying process, whether it be big or small!
Alandis
Anderson
IN
Date:
6/12/2026
5
5555555
Excellent communication! I was confident throughout the entire process and felt she was working diligently on my behalf. Although this was my first experience buying a home, I can't imagine a smoother one. Highly recommend, and if I'm ever in a position to purchase another home, I would most certainly reach out to Denise!
Kristin
Clemmons
NC
Date:
6/12/2026
4
4444444
Did great work for us
Alexandra
Hurst
TX
Date:
6/12/2026
5
5555555
Attention to detail was top notch and the communication was excellent
Sean
Peoria
AZ
Date:
6/12/2026
5
5555555
She made it very easy for us as first-time homebuyers. We didn't have a clue what we were doing but she answered every question and took care of everything!
Megan
Evanston
WY
Date:
6/12/2026
5
5555555
Sean was very responsive to our many questions and explained each step in the process very clearly. Amazing how seemless it was. Plus he is super nice.
DIANE
Menomonee Falls
WI
Date:
6/12/2026
5
5555555
Very helpful with us buying remotely!
Christian
Leesville
LA
Date:
6/12/2026
5
5555555
Everything lined up pretty well despite minor hiccups but it was great regardless
Alexander
Austin
MN
Date:
6/12/2026
5
5555555
Amanda Kept close contact . She answered every question. She was Professional. She did everything in a timely manner and she was kind❤️ Thanks Amanda
Rachel
Middletown
OH
Date:
6/12/2026
5
5555555
Drew was incredible. he walked us through every step, gave us multiple options to help fulfill our needs. Was realistic about what we could and could not do. He took what felt like a daunting burden and made the process easy.
Matthew
Hampden
MA
Date:
6/12/2026
5
5555555
Jeff and the team were super responsive and knowledgeable. They made everything super easy and quick. We couldn't have been happier with thos the service and support we received.
Kristin
South Windsor
CT
Date:
6/12/2026
5
5555555
Courtney was amazing to work with! She made things easy.
Brittanie
Franklinton
NC
Date:
6/12/2026
5
5555555
Scott was always on top of everything regarding our townhome purchase, kept us up-to-date and answered all our questions.
Suzanne
Yorkville
IL
Date:
6/12/2026
5
5555555
From our first conversation to our last, the level of professionalism, knowledge, and willingness to take the time to answer every question was outstanding. Your team made the home-buying process easy to navigate and truly a pleasant experience. I learned that mortgages are about much more than interest rates and paperwork — they are a long-term commitment that will impact us for years to come. Having a strong pre-approval letter also demonstrated to both the seller and their agents that we were serious buyers with the intent and ability to purchase a home. I highly recommend this team to anyone looking for exceptional customer service, extensive knowledge, and support throughout the entire home-buying process from start to finish.
Susan
Baldwin
MD
Date:
6/12/2026
5
5555555
Jamie and his Fairway team followed through on their promise during our entire loan approval process. One on one, effective, issue specific service is what we were provided. When I called with a general question or needed assistance with short suspense items Jamie and his team were there for me. My wife and I had a complex approval process requiring A LOT of specialized knowledge. This was not a problem for Jamie....he found us a way forward and delivered as advertised. Thank you. - Jon
Jonathan
Woodway
TX
Date:
6/12/2026
5
5555555
I think your accessibility, being able to text or call to ask questions & getting a fast response. Also what I think made it great was that it was relational, not purely business driven. Where we moved from isn't very relational so that was refreshing.
Christie
Waco
TX
Date:
6/12/2026
5
5555555
Super helpful!
Jordan
Omaha
NE
Date:
6/12/2026
5
5555555
Andy was a great communicator Responded in a timely manner and kept us informed along the way
Adam
Kansas City
MO
Date:
6/12/2026
5
5555555
Great communication and organization!
JAMIE
Boonton
NJ
Date:
6/12/2026
5
5555555
Tyrell and Lori made it great! Great communication. Easy online application and process. Up to date notifications. Quick responses. Thank you!
Kristy
Terrebonne
OR
Date:
6/12/2026
5
5555555
We cannot recommend Alli enough! She helped us purchase our first duplex, and we loved working with her so much that there was no question who we would use when it came time to buy our forever home. Throughout both home purchases, she was knowledgeable, responsive, and always available to answer our questions. She made the process feel smooth and stress-free and truly had our best interests in mind every step of the way. We are so grateful for her guidance and support and would highly recommend her to anyone looking to buy a home.
Morgan
Date:
6/12/2026
5
5555555
From the beginning Chris had great communication, he was personable and professional at the same time. I felt like I was very informed with the whole process and if at any time I had questions Chris always explained everything in detail. What felt like an impossibility at first turned out to be a possibility in the end and Chris was a big part of that feeling. Thank you Chris for everything.
Daniel
Parma
OH
Date:
6/12/2026
5
5555555
The thoroughness and complete knowledge of the process
Richard
Safford
AZ
Date:
6/12/2026
5
5555555
Very helpful and informative! Consistency was key for me and Jonathon helped keep me on track! Would work with him again!
Payton
Bryan
TX
Date:
6/12/2026
5
5555555
I received timely responses to all my calls and emails. The entire staff was friendly and knowledgeable.
Kenneth
Randallstown
MD
Date:
6/12/2026
5
5555555
Kim made things so easy for us! She explained things to me so that I could understand them and put my mind at ease. She was extremely reliable and was easily reached! She is the best! I would recommend her to anyone :)
Caitrina
Jacksonville
FL
Date:
6/12/2026
5
5555555
Everything
Robert
Gardendale
AL
Date:
6/12/2026
5
5555555
Quick responses . There was some struggles with being on leave but continued to work to get what was needed
Danielle
Waconia
MN
Date:
6/12/2026
5
5555555
Received Great Service from Aurel. Very professional, efficient and knowledgable.
ROZETA
Elmhurst
IL
Date:
6/12/2026
5
5555555
Bowen is very professional and always puts the customers best interest first
Diana
Valdosta
GA
Date:
6/12/2026
5
5555555
Mike explained everything so clearly and really empowered us throughout the process. He took the time to answer our questions and made sure we understood each step. The process was also very simple and straightforward. It was honestly the easiest part of buying our home.
Valeria
Milwaukee
WI
Date:
6/12/2026
5
5555555
Your communication was timely and made the process go smoothly. You walked us through each Step and made it a good experience.
Caitlin
Rock Hill
SC
Date:
6/12/2026
5
5555555
Jennifer was great to work with throughout our mortgage process. She was professional, responsive, and always quick to answer our questions. Her communication was excellent, and she made the entire experience smooth and stress-free. I would highly recommend her to anyone.
Grant
Layton
UT
Date:
6/12/2026
5
5555555
Dan DiMaria is absolutely amazing! He was a true partner throughout the process and provided excellent customer service. He was always patient and receptive to my questions, no matter how many or how dumb, and always answered in ways that made complicated things easier to understand. He is the best!!
Christy
Skokie
IL
Date:
6/12/2026
5
5555555
Tim was great in the whole process and made me feel very ease
Michael
Overland Park
KS
Date:
6/12/2026
5
5555555
Todo el proceso fue más fácil , con la guía de ustedes . Muy agradecido y 100% recomendado
Juan
Mchenry
IL
Date:
6/12/2026
5
5555555
The process was so easy and smooth. All of our questions were quickly answered. Being a first time home buyer was intimidating, but our experience was easy!
Landon
Evanston
WY
Date:
6/12/2026
5
5555555
She was very helpful and provided a lot of help through the whole process.
Andrew
Dayton
OH
Date:
6/12/2026
5
5555555
Thank you for your communication
Amanda
Palm Harbor
FL
Date:
6/12/2026
5
5555555
Crystal is the best there is, very attentive to my clients and I know she's going to work to get them the best deal and locked at the right time.
Maria Jones
Temple
TX
Date:
6/12/2026
5
5555555
step by step process was a smooth transition. easy to understand. everyone was very pleasant and comforting.
Vanessa
Austin
MN
Date:
6/12/2026
5
5555555
The kind and prompt communication made it easy for us to ask important questions and feel like we had a good understanding of the steps of buying our home.
Emily
Lawrence
KS
Date:
6/12/2026
5
5555555
Everything was communicated clearly and was easy to understand. we were Kept updated with what was happening with our loan application constantly making it feel less daunting.
Avery
Victoria
TX
Date:
6/12/2026
5
5555555
Sandy and her team are extremely communicative and pro-active, and kept me briefed on where I was at in every step of the mortgage process. Sandy and her team facilitated an extremely smooth process from my initial application through closing.
Laura
Lawrenceville
GA
Date:
6/12/2026
5
5555555
Communication
Mercedes
Grand Island
NE
Date:
6/12/2026
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