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Real Homebuyer experiences from recently closed loans
5
Everything was simple to understand . Hhey kept us informed
Dennis
Howard
OH
Date:
9/11/2026
5
Sharla and her team went above and beyond to help us complete this property transaction in just 15 days! They are responsive, professional and the best to work with! I am excited to get to work with them again!
Jo Ellen
Millcreek
UT
Date:
9/11/2026
5
Andrea and her team went out of their way to make everything a great experience could not have done it without the help of the team Everything was so easy and simple Andrea kept us updated on everything.she is the
Sharon
Concord
NC
Date:
9/11/2026
5
Quick and informed responses. Personal touch of showing up at closing (even though it was a hot mess). Not having to worry about "next steps".
Stephen
Knoxville
TN
Date:
9/11/2026
5
Nathan was beyond responsive in his efforts to wade through the complicated nature of our transaction. He was always collected and concise in strategies to address the hurdles and ultimately reduced the stres and strain that could have been there.
Erik
Eagle
ID
Date:
9/11/2026
4
Nicole was very responsive and kept us up-to-date on the status of our home loan throughout the entire process.
Alexandra
Snohomish
WA
Date:
9/11/2026
5
Every thing happened just as you said.
Vera
Olathe
KS
Date:
9/11/2026
5
Diligent help and problem solving. Multiple options and information
Christopher
Weatherford
TX
Date:
9/11/2026
5
No matter what our questions were or how many explanations we needed this team took the time to make sure we were knowledgeable every step of the way in the home purchasing experience. Wonderful people at Fairway! Thank you all for taking the fear out of purchasing our new home!
Jamie
Stony Point
NC
Date:
9/11/2026
5
Easy and very helpful to complete what forms we needed.
Brenda
Smiths Station
AL
Date:
9/11/2026
5
Very smooth process
John
Minerva
OH
Date:
9/11/2026
5
Carley worked very hard to get my paperwork and underwriting finished . She was pleasant and always very knowledgeable. She went out of her way to make me feel comfortable and always took time to answer my many questions and concerns
Lori
Eagle
WI
Date:
9/11/2026
5
Chuck was very responsive, answered questions along the way, and made it the whole process easy
Ryan
Gardner
KS
Date:
9/11/2026
5
Did a fast and no long timing to get the job done on my loan well done Thank you to all who work on my loan. Great job so fast
Lynn
Linwood
NC
Date:
9/11/2026
5
It was super simple and stress free! Great people to work with and never felt pressured or afraid!
Jose
Magna
UT
Date:
9/11/2026
5
Christiaan was very helpful in going through all my finance options and was very responsive to all my questions during the closing process.
Renea
Date:
9/11/2026
5
Made the whole process very east
Diane
Fuquay Varina
NC
Date:
9/11/2026
5
Chris and his team were great! Super responsive and always answered all my questions.
Yamil
Emmett
ID
Date:
9/11/2026
5
Easily completed and great communication
Caden Lee
Sarasota
FL
Date:
9/11/2026
5
It was very personal and we felt that we could reach out any time with any questions. You always responded quickly.
Patricia
Howard
OH
Date:
9/11/2026
5
Very good customer service, excellent in fact. People very knowledgeable and helpful.
Richard
Venice
FL
Date:
9/11/2026
5
Adam and his team were amazing. He was extremely patient with me and my husband, explained every step and every document in ways we could understand. Him and his team were able to make our dream home happen, and we couldn't be more grateful!!
Alyssa
Tucson
AZ
Date:
9/11/2026
5
Well, since you won't stop bugging me for a servey! Tony and Shelly were great! Quick to respond and easy to talk to! Communication is key! Helpful with all the questions I had! The process was seamless, probably cause I know how to gather all the documents for them! Made me feel at ease about everything. Thanks for the cookies! Me and dad destroyed them!
Pawel
Waterloo
WI
Date:
9/11/2026
5
Jordan was fast to respond whenever I had a question and he was very knowledgeable on the process!
Brock
Carmel
IN
Date:
9/11/2026
5
Kathy was very informative and nice
Otis
Clarksville
TN
Date:
9/11/2026
5
She was very thorough , walked us through everything with such precision. We are fist time homebuyers and she made everything very easy to understand and simple for us theiughe every step!
Kayla
Covington
TN
Date:
9/11/2026
5
Terri answered all our questions! Super kind and knowledgable! Always upfront and honest and ready to help no matter what. She's the best!
Caitlin
Winfield
MO
Date:
9/11/2026
5
Kevin keep us in the loop the whole time and always had options available.
Andrew
San Tan Valley
AZ
Date:
9/11/2026
5
Very streamlined process which drastically reduced time to close. Great support and very responsive
Antwon
Milwaukee
WI
Date:
9/11/2026
5
The clarity in different financing options and the accuracy of determining what the final mortgage payment would be. Very helpful to clearly know how to budget that monthly payment.
Cale
Wauwatosa
WI
Date:
9/11/2026
5
Me and my girlfriend are 20 and I really appreciate how good explaining it was even when we asked 600 times
Izaiah
Ponder
TX
Date:
9/11/2026
5
Our home-buying experience was great, and having such a knowledgeable and supportive loan officer made a big difference. You guided us through every step, answered all our questions, and made the process much easier and less stressful. We truly appreciate all your help and would highly recommend you to anyone buying a home!
Elisa
Tacoma
WA
Date:
9/10/2026
5
Brittney was timely, efficient, and professional. The office was respectful and professional. Brittney was also very approachable for questions, concerns, and clarifications
Louis
Colorado Springs
CO
Date:
9/10/2026
5
The communication throughout the process.
Michael
Indianapolis
IN
Date:
9/10/2026
5
Chris was able to answer every question every step of the way. He was available, diligent, and respectful!
Moriah
Indianapolis
IN
Date:
9/10/2026
5
Brian was very communicative! The initial preapproval meeting he explained everything very well which helped settle nerves
Travis
Mckinney
TX
Date:
9/10/2026
5
Very professional and quick to respond and kept me updated throughout the process.
J
Salado
TX
Date:
9/10/2026
5
Very easy and straightforwar.
Cody
Evans
GA
Date:
9/10/2026
5
The team was so kind and never once made me feel like I was asking stupid questions. The responsiveness was off the charts there was hardly any waiting and everybody was very thorough through every step and every question and every need. The entire team was an absolute pleasure to work with and I would do it again in a heartbeat if I had you guys. As first time home buyers we expected to jump through hoops and we expected delays and every person you talk to says you never close on time and friends of ours were delayed just recently buying a home that was already in their family as a rental property. I have absolutely no complaints, nothing but praise for your entire team. Thank you so much for helping us get into our home!
Derrick
Madison
ME
Date:
9/10/2026
5
Chris was always on top of things and helped me out any way he could!
Kevin
Tucson
AZ
Date:
9/10/2026
5
Eric was great at explaining all of the nuances of rates/etc and was always very responsive to questions.
Melanie
Smyrna
GA
Date:
9/10/2026
5
The communication and fast response. You answer all my questions and explained everything.
Wanda
Indianapolis
IN
Date:
9/10/2026
5
The communication was great from the start, and sharla's team was easy to reach. Allot of the unknown was explained through their updates and steps needed to move forward.
Christopher
Spanish Fork
UT
Date:
9/10/2026
5
Dean explained things well, requests for information was helpful as far as what was needed, good communication.
Glenn
Howard
OH
Date:
9/10/2026
5
Kelsey was knowledgeable and very nice. She would always get right back to me.
Derek
Paragould
AR
Date:
9/10/2026
5
I've never worked with such a responsive and capable lender. Shelley and her team were on top of everything, all the time. I can't imagine a team or an experience that would surpass this one. A gold standard.
Matthew
Houston
TX
Date:
9/10/2026
5
Tyler is clearly very knowledgeable about the loan application and approval process. He was super communicaticative throughout every step of the process from start to end. He's quick to respond to questions and was always readily available for a chat if needed. I would highly recommend him to future homebuyers!
Kathleen
Charlotte
NC
Date:
9/10/2026
5
Always emailing and texting us about stuff that needed to be done and was very understanding
Irael
Racine
WI
Date:
9/10/2026
4
She communicated very well and was always there to help or answer questions. It was the entire process that was okay. We were out of state selling and buying at the same time.
Lori
Payson
AZ
Date:
9/10/2026
5
Samantha and the rest of the team did a wonderful job.
Jesse
Carlton
OR
Date:
9/10/2026
5
Very timely and explained everything
Alana
Akron
OH
Date:
9/10/2026
5
Lucky y su equipo son increíblemente geniales, me ayudaron durante todo el proceso de manera fenomenal y gracias a ellos pude lograr el sueño de comprar la casa soñada para mi familia.
Esmelin
Cleveland
TX
Date:
9/10/2026
4
Quick communication
Amanda
Hastings
MN
Date:
9/10/2026
5
Speed and transparency
Bryan
Stephenville
TX
Date:
9/10/2026
5
The team was willing to work with us and provide advise whenever a problem arises.
Lobesky
Grayson
GA
Date:
9/10/2026
5
Prompt communication was the biggest factor. The entire team made the process as easy as possible. Kirk was always available when I had questions.
Andrew
Weaverville
CA
Date:
9/10/2026
5
They are always a call away if you need help with anything during the buying process. Our experience was smooth and stress free!!!
Dylan
Osceola
AR
Date:
9/10/2026
5
Kristen and her team did an amazing job at explaining everything and ensuring that we weren't in the dark on anything. I really had no idea what I was doing and they helped me every step of the way! Extremely patient and kind!
Ryan
Agawam
MA
Date:
9/10/2026
5
Thank you for explaining everything so thouroughly thoroughly at every step in the process!
Shelby
Mckinney
TX
Date:
9/10/2026
5
Alisa made the mortgage process straightforward from start to finish. She communicated clearly, was quick to respond, and made sure I understood what was happening at each stage of the loan. I especially appreciated how accessible she was whenever I had a question. Great experience overall, and I would gladly work with her again.
Daniel
Rockdale
TX
Date:
9/10/2026
5
Seth took his time and explained everything thoroughly from the beginning. Was always straight forward and led us in the right direction. Always there when we needed him. He was there no matter what time. I would highly recommend Seth Bailer as your Mortgage Professional you will not be disappointed! He will lead you in the right direction with your needs and wants coming first.
Martina
Hanover
PA
Date:
9/10/2026
5
N/A N/A N/A N/A
Nicholas
Greenwood
IN
Date:
9/10/2026
5
Very friendly ladies to talk with and very communicative
Jessica
Ottawa
KS
Date:
9/10/2026
5
Linda and her team are fighters, where most agents would drop it because of hassle, she fought to help make this happen. She was honest and explained the process. Her and her team were always quick to respond and explain.
Benjamin
Janesville
WI
Date:
9/10/2026
5
Communication and super fast response any day any time
Troy
Oconomowoc
WI
Date:
9/10/2026
5
Very pleasant gentleman to work not pushy works with you to get everything in
Danny
Bonham
TX
Date:
9/10/2026
5
Exceptional communication and ease of the process. Absolute perfection!
David
Dothan
AL
Date:
9/10/2026
5
Rich and team were great, moved this along VERY quickly to meet our timelines! Super responsive and proactive! Would highly recommend and would use Rich every single time!
Orma Michele
Tampa
FL
Date:
9/10/2026
5
Cheryl and her team made purchasing our first home super easy! Utilizing the portal, e-documents, and so on really made the process better
Juliana
North Reading
MA
Date:
9/10/2026
5
Bills communication and assistance thru the whole loan process was second to none. Always availsble when needed and assured all our questions were answered .
Jerry
The Villages
FL
Date:
9/10/2026
5
Easy close
Stephanie
Richmond
TX
Date:
9/10/2026
5
Melissa was very helpful and always kept us updated!
Kristy
Greenwood
SC
Date:
9/10/2026
5
Very helpful and fast response from Alex and Kayla!
Emily
New Berlin
WI
Date:
9/10/2026
5
Very smooth process!
Natalie
Lebanon
NJ
Date:
9/10/2026
5
Elizabeth was very responsive and walked me through the entire process
Kalena
Aurora
CO
Date:
9/10/2026
5
Josh has great communication, understanding and is very personabl.
Mac
Vancouver
WA
Date:
9/10/2026
5
Smooth from start to finish
Terrence
Peoria
AZ
Date:
9/10/2026
5
Jamison and everyone we worked with was so friendly and super responsive.
Samantha
West Bend
WI
Date:
9/10/2026
5
Matt and his team were outstanding from start to finish. They did a great job helping our relocation clients get to the closing table early, and the communication throughout the entire process was excellent. They were responsive, proactive, and made sure everyone stayed informed every step of the way. That level of service makes a huge difference, especially in a relocation transaction where timing is so important. Five stars all the way for Matt and his team. We truly appreciate everything they did to make the closing smooth and successful.
Thai
Katy
TX
Date:
9/10/2026
5
Kathy kept very open communication. She managed my expectations. The process was relatively seamless and not as overwhelming for a new buyer.
Tanya
Mc Calla
AL
Date:
9/10/2026
5
I think Shelly! I could call her if I needed to ask a question. Also Jessica was the same way. John Mills made us feel welcome and took us seriously.
Susan
Wetumpka
AL
Date:
9/10/2026
5
How nice it was working with all the great people there
Timothy
Woodstock
IL
Date:
9/10/2026
5
Scott and Dayna made everything so easy and personable. Made sure that everything went smoothly.
Marsha
Olathe
KS
Date:
9/10/2026
5
Chelsea had very direct, clear and concise communication. It was as though she knew what we needed before we asked. Just overall made the first home purchase much easier than it is made out to be.
Mason
Fairmount
GA
Date:
9/9/2026
5
Closed early . Easy process clear and Good communication
Harrison
Las Vegas
NV
Date:
9/9/2026
5
We had an absolutely outstanding experience with our lender, Scott Jacobs and couldn’t be happier with the service we received. From our very first conversation through closing, he made us feel like we were in the best possible hands. He was incredibly knowledgeable, organized, responsive, and dependable. He took the time to explain everything in a way that was easy to understand, kept us updated throughout the entire process, and was always quick to answer a call, text, or question. We never had to wonder what was happening or what came next, he was always one step ahead. What impressed us most was his dedication to making everything happen as smoothly as possible. There is so much that goes on behind the scenes when buying a home, and he handled it all with such professionalism and attention to detail. He took what could have been a very stressful process and made it feel surprisingly easy. It’s rare to work with someone who is not only exceptional at what they do, but who also takes such pride in taking care of their clients. We felt that from beginning to end. We are so thankful Scott was part of our home-buying journey and would recommend him in a heartbeat. If you want a lender who follows through, communicates, truly knows his business, and works hard for you, this is the person you want on your team. An amazing experience from start to finish! 10/10 and our highest recommendation!
Beth Lostumbo
Date:
9/9/2026
5
We had an absolutely outstanding experience with our lender, Scott Jacobs and couldn’t be happier with the service we received. From our very first conversation through closing, he made us feel like we were in the best possible hands. He was incredibly knowledgeable, organized, responsive, and dependable. He took the time to explain everything in a way that was easy to understand, kept us updated throughout the entire process, and was always quick to answer a call, text, or question. We never had to wonder what was happening or what came next, he was always one step ahead. What impressed us most was his dedication to making everything happen as smoothly as possible. There is so much that goes on behind the scenes when buying a home, and he handled it all with such professionalism and attention to detail. He took what could have been a very stressful process and made it feel surprisingly easy. It’s rare to work with someone who is not only exceptional at what they do, but who also takes such pride in taking care of their clients. We felt that from beginning to end. We are so thankful Scott was part of our home-buying journey and would recommend him in a heartbeat. If you want a lender who follows through, communicates, truly knows his business, and works hard for you, this is the person you want on your team. An amazing experience from start to finish! 10/10 and our highest recommendation!
Beth
Dacula
GA
Date:
9/9/2026
5
For being divorced and trying to get a house by myself was so scary. Tracey walked me through everything and helped me with all the paperwork No questions was silly. Tracey had all the paperwork done and because of her expertise closing went smoothly. In over a dozen closings I have done in my life this has been I the least stressful knowing Tracey was taking care of everything. She is the best and I will refer her to anyone. I know that is looking for a house. I need a mortgage.
Jacqueline
San Antonio
TX
Date:
9/9/2026
5
This is my second loan with Brian, a HELOC. I am very pleased with his patience, honesty, and attention to detail. He also provided the most competitive rates, the loan viable to my plans, affordable.
ed burzycki
Date:
9/9/2026
4
Linda is always available even after hours! No question is too redundant, she takes the time to make sure you understand the numbers and process.
Lisa Rothbauer
Date:
9/9/2026
5
Linda works 24 x 7! She's always there to answer questions and with creative ideas. We appreciated her customer service.
Lisa
Appleton
WI
Date:
9/9/2026
5
Adam is absolutely on top of everything and is always available from start to finish. He is extremely knowledgeable about all types of loan programs and truly makes it his goal to help every client get approved and into a home they love. Highly recommend Adam!
katie Orth
Date:
9/9/2026
5
Gina knows her stuff and always helps out with any questions I need.
Brian
Escondido
CA
Date:
9/9/2026
5
Cannot express enough how wonderful William and his team were to work with while purchasing our new home! They’re extremely helpful, friendly, kind, always answer any questions we had, and they work quickly. Can’t recommend them enough!
Shayna Leigh Dinch
Date:
9/9/2026
5
Cannot express enough how wonderful William and his team were to work with while purchasing our new home! They’re extremely helpful, friendly, kind, always answer any questions we had, and they work quickly. Can’t recommend them enough!
Shayna Dinch
Date:
9/9/2026
5
Great team. Ability to explain numbers and process. Ontop of the situation, never had to worry. excellent communication. offered options and cleary explained pros and cons. Overall all nice people:)
Devon
Waupaca
WI
Date:
9/9/2026
5
5.0 Stars!
Kendra Hines
Date:
9/9/2026
5
Clear, prompt communication
Kendra
Oregon City
OR
Date:
9/9/2026
5
Good communication and a friendly team
Felice
Ottawa
KS
Date:
9/9/2026
5
Prompt and attentive service. Great communication. Kept everything moving forward.
Larry
Bulverde
TX
Date:
9/9/2026
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