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*Pre-approval is based on a preliminary review of credit information provided to Fairway Independent Mortgage Corporation, which has not been reviewed by underwriting. If you have submitted verifying documentation, you have done so voluntarily. Final loan approval is subject to a full underwriting review of support documentation including, but not limited to, applicants’ creditworthiness, assets, income information, and a satisfactory appraisal.
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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
Everyone was extremely friendly and helpful. We always received quick responses to any questions or concerns that we had. You and your team kept us informed throughout the process and really helped keep our stress minimal. We really appreciate all your hard work!
Lindsay
North Richland Hills
TX
Date:
5/25/2026
5
5555555
Matthew made this process very simple and easy for us as first time homebuyer. Matthew and his team were responsive and trustworthy . The at home process was very convenient and they were very knowledgeable!
Nathan
Perrysburg
OH
Date:
5/25/2026
5
5555555
Extreme efficiency every step of the way!! Clear and respectful communication Doing what you said, when you said you would Great interest rate
Brenna
Marshall
TX
Date:
5/25/2026
5
5555555
Russell is always great and very helpful. He is very approachable and makes sure the process is seemless.
Sushant
Germantown
TN
Date:
5/25/2026
5
5555555
They took care of EVERYTHING! The entire process was made so easy, and we never had to worry about a thing because they handled it all. Their communication was amazing — they kept us updated every step of the way and made sure we always knew where we were in the process. Being informed and included made us truly feel like part of the journey. We couldn’t recommend them enough!
Ansa
Columbia
AL
Date:
5/25/2026
5
5555555
Always available when I had a question.
Christopher
Caledonia
WI
Date:
5/25/2026
5
5555555
Quick responses
Christopher
Waukesha
WI
Date:
5/25/2026
5
5555555
Was an easy process with Walter and his team.
Joseph
Vestavia Hills
AL
Date:
5/25/2026
5
5555555
Everything went fairly smoothly. Jason and his team kept us in the loop throughout the entire process and helped with any questions we had.
Nia
Brooklyn Center
MN
Date:
5/25/2026
5
5555555
Great communication!
Alisha
Dewey
AZ
Date:
5/25/2026
5
5555555
Jo and her team were knowledgeable, patient, and eager to help at any and every stage.
Erika
Vassalboro
ME
Date:
5/25/2026
5
5555555
He had wonderful communication.
Lisa
San Tan Valley
AZ
Date:
5/25/2026
5
5555555
Perfect and easy communication. Jimmy was super helpful on guiding us through the steps.
Angel
Avondale
AZ
Date:
5/25/2026
5
5555555
Step by step guidance throughout the process
Dexter
Riverview
FL
Date:
5/25/2026
5
5555555
Absolutely professional in every way. Quick to help, support, answer questions, and spend the time explaining what was being sent out.
Robert
Murfreesboro
TN
Date:
5/25/2026
4
4444444
The clients used this company for their financing for there home. I use a different company. Overall everything went good.
Christopher
Maplewood
Minnesota
Date:
5/25/2026
5
5555555
The communication between us and the way you were able to get us approved for our home. Thanks so much.
Leon
Jackson
TN
Date:
5/25/2026
5
5555555
Very fast and helpful
Richard
Knoxville
TN
Date:
5/25/2026
5
5555555
Michelle was very responsive and clarified all our questions. She was also very flexible with our short contingency timeline.
Caroline
Los Angeles
CA
Date:
5/25/2026
5
5555555
Diane helped us stay on track and not lose sight of the goal.(owning a house) Its a long process and sometimes overwhelmin, but Diane helped up keep track of what was needed and in the end helped us achieve our goal.
Brandon
Lexington
NE
Date:
5/25/2026
5
5555555
Kim was so so so soooo helpful she turned a very personal family inheritance situation into an amazing experience and came in and saved the day big time!!! Can not stress how amazing her communication, information, and overall professional was top notch
Matthew
Jacksonville
FL
Date:
5/25/2026
5
5555555
Cindi is very helpful. she is good at explaining things and answer our questions.She responds so quickly!
Nida
Seattle
WA
Date:
5/25/2026
5
5555555
Easy and fast
Royi
Saint Louis
MO
Date:
5/25/2026
5
5555555
Always available to chat. Extremely quick closing!
Terrence
Hudson
MA
Date:
5/25/2026
5
5555555
Clear communication!
Keirsten
Macon
GA
Date:
5/25/2026
5
5555555
Great communication great personality
Jesse
Fort Collins
CO
Date:
5/25/2026
5
5555555
Fue clara la información
Johan
Oak Forest
IL
Date:
5/25/2026
4
4444444
Very responsive to questions, helped me work through a couple roadblocks.
Trevor
Winchester
CA
Date:
5/25/2026
5
5555555
Quick, attentive, responsive, and thorough.
Lindsey
Colorado Springs
CO
Date:
5/25/2026
5
5555555
Our questions were answered quickly. The process was well explained. William answered texts and emails after hours and provided pre-approval letters when needed. All staff were kind and patient.
Mary
Elyria
OH
Date:
5/25/2026
5
5555555
Hailey was very attentive
Lisa
Spokane
WA
Date:
5/25/2026
5
5555555
Jenni did a fabulous job with my VA loan and getting me the best rate and outcome for my house buying experience. It was truly a process made stress free and all while living abroad in Hawaii.
Joel
Woodland
WA
Date:
5/25/2026
5
5555555
Responsiveness!
Ashley
Murfreesboro
TN
Date:
5/25/2026
5
5555555
Jennifer is patient and happy to answer any and all questions. She's great at giving guidance and really seems to seek what's best for her clients. She's creates ease in a situation that is often stressful.
Amanda
Nampa
ID
Date:
5/25/2026
5
5555555
Good, timely and honest communication!
Joel
Tryon
NC
Date:
5/25/2026
5
5555555
Great communication Susan helped me stay on track with timing and made sure to answer all of my questions thoroughly along the way! it was also so wonderful to have her present at my closing
Kylie
Lawrence
KS
Date:
5/25/2026
5
5555555
easy proces, everyone I worked with was so helpful
Stacey
Tucson
AZ
Date:
5/25/2026
5
5555555
Liz worked to make my family's dream of homeownership, as If it ws was gor for her own family. Was able to get a lower interest score as well as a comfortable monthly payment meant . Worked non-stop to help my family's dream come true . Thank you Liz for helping me become a homeowner.
Alicia
Corning
CA
Date:
5/25/2026
5
5555555
Brandon was great with communication and developing creative solutions to potential issues.
Drew
Salt Lake City
UT
Date:
5/25/2026
5
5555555
Ben and his team were endlessly available to us whenever we had questions, as well as, timely, patient, and thorough with their responses so that we could fully understand every step of the process. They truly had our interests in mind
Sean
Peoria
AZ
Date:
5/25/2026
5
5555555
Shane is very easy to work with and very knowledgeable. He gets back to you quickly when you have question, which was very important to m.
Jonathon
Buckeye
AZ
Date:
5/25/2026
5
5555555
our loan process was so fast, Andy had great communication with us and let us know about every step we were going through and helped with everything
Jose Angel
Rio Rico
AZ
Date:
5/25/2026
5
5555555
Everything was easy
Sean
Willis
TX
Date:
5/25/2026
5
5555555
Easy and patient to work with!
Chase
Pinetta
FL
Date:
5/25/2026
5
5555555
The communication was excellent, with a strong focus on attentiveness. They were quick to address our questions and ensured that we fully understood everything.
Frances
Olympia
WA
Date:
5/25/2026
5
5555555
Leslie was absolutely amazing! She answered every single question on the spot! Her attention to detail and care was amazing. I would highly recommend her to anyone. Don't waste you're time let Leslie handle you're Home buying journey and it will free you up to handle the other details. 11/10 service!
Adam
Kansas City
KS
Date:
5/25/2026
5
5555555
Becky's communication and proactive work made this process VERY smooth & easy. She educated us thoroughly every step of the way.
Cody
Beloit
WI
Date:
5/25/2026
5
5555555
The experience she has and Consistency make it great .
Hau
Fort Wayne
IN
Date:
5/25/2026
5
5555555
Everyone was helpful throughout the process. Very professional
Richard
Irving
TX
Date:
5/25/2026
5
5555555
Cynthia is a true blessing! In my hour of extreme need she was there from the first step, to the last, when I was handed the keys to my new home. I've never in my life had a home purchase go so smoothly, nor so quickly. Cynthia worked a miracle and I'm forever grateful!
Thomas
Munford
AL
Date:
5/25/2026
5
5555555
Leslie helped us through A very quick process of buying a home. We were not very familiar with the process and Leslie helped us through every step of the way.
Trista
Kansas City
MO
Date:
5/25/2026
5
5555555
Paige was always available to answer every single one of our questions!
Peter
Houston
TX
Date:
5/25/2026
5
5555555
Bert was very personable and patient during the whole process .
Kara
Greenville
SC
Date:
5/25/2026
5
5555555
Michele was extremely professional and was readily available for any and all my questions and concerns throughout this process. Her knowledge and transparency kept the process extremely smooth and stress free!
Brian
West Palm Beach
FL
Date:
5/25/2026
5
5555555
You guys were very easy to work with and genuinely seemed happy to help.
Jackson
Menasha
WI
Date:
5/25/2026
5
5555555
Being able to work the numbers for purchasing as I have the truck payment and the child support to pay
Austin
Great Falls
MT
Date:
5/25/2026
5
5555555
Ben you and your team always got back to me promptly concerning any questions I may have had and I had quite a few. Thank you all for hanging in there with me!
Barbara
Sun City
AZ
Date:
5/25/2026
5
5555555
Rusty was quick to respond, extremely knowledgeable, and a consummate professional.
Brett
Casa
AR
Date:
5/25/2026
5
5555555
She made the process so easy and communicated along the way
Brenda
Amelia
OH
Date:
5/25/2026
5
5555555
Explained things really well and patient with answering questions.
Francis
Hanover Park
IL
Date:
5/25/2026
5
5555555
Very informative. Worked with us on best loan options. When we had a hickup the day before closing they got us numbers dor for every one even though it was after hours.
Job
Gray
GA
Date:
5/25/2026
5
5555555
Gina's communication made the process smooth and seamless and allowed us to prepare for our move.
Paul
Olathe
KS
Date:
5/25/2026
5
5555555
Barb was very quick to respond, and very professional. She walked us through every step and made sure we knew what was going on thoughtout the process.
Angela
Ellwood City
PA
Date:
5/25/2026
5
5555555
The entire experience was seamless. Made it so us as homebuyers were constantly informed and taken care of.
Ryan
Colorado Springs
CO
Date:
5/25/2026
5
5555555
Chad was very helpful and easy to communicate with. Whenever we had questions he would respond timely.
Herbert
Malvern
AR
Date:
5/25/2026
5
5555555
Susan is very easy to communicate with and the portal is so simple!
Courtney
Kansas City
MO
Date:
5/25/2026
5
5555555
Communication I had lots of questions and they were answered quickly
Catherine
Dalton
GA
Date:
5/25/2026
5
5555555
Your team does a great job of keeping us informed of the progress and preparing us for the things we need to do next.
Kyle
Rochester
MN
Date:
5/25/2026
5
5555555
Chris walked us through every step of the process and took the time to answer our questions. When our closing was moved up, Chris and his team worked hard to get everything completed on time. I would highly recommend Fairway mortgage and plan to use them again in the future.
Justin
New Berlin
WI
Date:
5/25/2026
5
5555555
The entire process felt organized and streamlined to be simple. Communication was good and everything was very timely in getting to the closing table.
Andrew
Surprise
AZ
Date:
5/25/2026
5
5555555
Tara always was there to talk me through the proces. Super kind and truly went above and beyond for me.
Meschelle
Evanston
WY
Date:
5/25/2026
5
5555555
Your professionalism made everything so much easier and less stressful. I truly appreciate how responsive and supportive you were every step of the way. I’m very grateful for all your hard work in helping make this happen for my family and me. Thank you again for everything.
Marco
Round Rock
TX
Date:
5/25/2026
5
5555555
Bethany was very responsive and provided solutions to secure the house I wanted to buy. She is amazing
Clara
Fort Thomas
KY
Date:
5/25/2026
5
5555555
Non stop communication and the presistance with the team. They will go out of their way to assist you with your needs.
Leticia
Alvarado
TX
Date:
5/25/2026
5
5555555
The speed in which Diane worked and pulling it all together under tight deadlines was invaluabl.
Julie
Bay Saint Louis
MS
Date:
5/25/2026
5
5555555
Communication and very fast on the whole process With mark
Ramon
Racine
WI
Date:
5/25/2026
5
5555555
Based on my experience with Ashley, and what I have heard of from others our experience was smooth and easy. Ashley was upfront with our out of pocket expenses and transparent about what our options were.
Angela
Saulsville
WV
Date:
5/25/2026
5
5555555
Tim helped me navigate buying my first home and was extremely helpful in explaining the process and answering any questions I had along the way. Tim and his team were responsive, professional, and made the entire experience feel much less stressful. I really appreciated their guidance throughout the process and would definitely recommend them to anyone purchasing a home.
Jack
Platte City
MO
Date:
5/25/2026
5
5555555
You were professional and patient with me, you were also available to help or answer any questions I had, and were not pushy in any way
Suzette
Kansas City
MO
Date:
5/25/2026
5
5555555
Orlando was extremely knowledgeabl, quick, responsive and professiona. I will always reach out to Orlando for any future needs and refer everyone I know.
Diana
Niles
IL
Date:
5/25/2026
5
5555555
First time buying a house and I knew nothing. Andy made everything very clear and simplified everything when i was confused. and never seemed to get annoyed or irritated when it felt like I was asking too many questons
Samuel
Kansas City
MO
Date:
5/25/2026
5
5555555
Good communications and smooth all online process
Kevin
Spring
TX
Date:
5/25/2026
5
5555555
Dean is very approachable, easy to talk to and helped me understand things without frustration or making me feel bad.
Carmen
Goose Creek
SC
Date:
5/25/2026
5
5555555
Anytime I had a question it was very quick to be answered anytime that I needed help with anything i got it right away. The experience itself was great.
Joey
Uhrichsville
OH
Date:
5/25/2026
4
4444444
Communication was excellent at the beginning of the process, but later—towards the end, once everything had already been approved—they never answered my calls and only responded via text message. I believe that communication is crucial at the end of the process as well, since, as a client, I still have many questions and requests.
Brecsia
Boyce
VA
Date:
5/25/2026
5
5555555
Excellent attention to detail, communication, and high degree of sincerity - he truly cared!
Dominic
North Richland Hills
TX
Date:
5/25/2026
5
5555555
The team taking the time to explain things to us and checking that we understood, prioritizing us when the timing called for it, and Kris going to bat for us when a new ordinance went into effect. Truly appreciate their advocacy and guidance throughout this process. We recommend the Heichel team to everyone!
Kyra
Rochester
MN
Date:
5/25/2026
5
5555555
Easy communication and up to date changes in the market
Clarissa
Chelsea
AL
Date:
5/25/2026
5
5555555
Communication
William
Ray
ND
Date:
5/25/2026
5
5555555
Great communication .
Kalu
Charlotte
NC
Date:
5/25/2026
5
5555555
Brittney was professional and kind. She was patient with all my questions and super helpful. We are blessed to have worked with her.
Christine
Colorado Springs
CO
Date:
5/25/2026
5
5555555
Constant communication and answers to questions quickly
Sydney
Kansas City
MO
Date:
5/25/2026
5
5555555
Aaron got us preapproved the same day we inquired and it was even on the weekend! He made the whole process seamless with little effort on our end. We truly believe that without his prompt and professional assistance we would have not bought the house of our dreams! Thank you Aaron!!!
Laura
Windsor
CO
Date:
5/25/2026
5
5555555
Everyone moved things along quickly and kept us in the loop From start to finish it took 5 weeks to get the keys to our new home .
Patricia
Surprise
AZ
Date:
5/25/2026
5
5555555
She did a great job with her presentation. She updated the rates and payments to give us a clear breakdown of what our payments would be. Overall a much more pleasant experience than the last mortgage we received.
Tristan
Spokane
WA
Date:
5/25/2026
5
5555555
Prompt and clear
Laura
Loveland
CO
Date:
5/25/2026
5
5555555
Patrick was always very responsive and answered all of our questions.
Amanda
Alpharetta
GA
Date:
5/25/2026
5
5555555
Mike and the ENTIRE team were amazing helping guide and out of state sale from start to finish and answered every question (or millions of questions) we had along the way. Made everything feel easy!
Amanda
West Stockbridge
MA
Date:
5/25/2026
5
5555555
Joe and Rebecca DeMarco at Fairway Independent Mortgage were incredibly professional, helpful, responsive and friendly. I thoroughly enjoyed working with the during our home buying process and cannot recommend them highly enough to all looking for mortgage services. Thank you!
Kerry Coughlin
Date:
5/25/2026
5
5555555
Joe and Rebecca were incredibly helpful and responsive to all questions. They are professional and ensured that I understood each aspect of the process. I strongly recommend them and will use them again if I ever sell this house!
Kerry
Lancaster
MA
Date:
5/25/2026
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Toll Free: 866-912-4800
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