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Real Homebuyer experiences from recently closed loans
5
5555555
Very nice, helpful, and a quick process!
Mae
Los Angeles
CA
Date:
7/3/2026
5
5555555
Great constant communication!
Noelle
Golden Valley
MN
Date:
7/3/2026
5
5555555
Caleb worked with our complicated self-employment income situation to get the loan through. Lots of moving pieces and appreciated his help each step of the way.
Jordan
Vashon
WA
Date:
7/3/2026
5
5555555
Amazing communication , extremely helpful, made the whole process stress free. I would definitely recommend Deninne to friends and family .
Manuel
Winchester
CA
Date:
7/3/2026
5
5555555
Jerry and Joe made this all very smooth and easy. From our first phone call, Jerry was helpful in explaining the process and going through what had to be done to get this deal finished. Jerry made this tough process very simple and painless. I appreciate the availability and time to answer the many questions I had and keeping me informed every step of the way. Thank you for a great experience.
Kevin
Barrington
NJ
Date:
7/3/2026
5
5555555
You guys did good following up even with people out of office, you helped us get into a house as young first time home buyers.
William
Severance
CO
Date:
7/3/2026
5
5555555
The organization, the care she took to make sure we got the best deal possible, she's so knowledgable about what works and what doesn't work, and was so easy to get in contact with! It made buying a house so much smoother and easier than I could've imagined.
Kelsey
Provo
UT
Date:
7/3/2026
5
5555555
Always helping, and answering all my questions
Carey
Saint Joseph
MO
Date:
7/3/2026
5
5555555
Easy access and open to answer all our questions and address any concern.
Felix
Middleton
WI
Date:
7/3/2026
5
5555555
Made the process easy even with untraditional finances.
Daniel
Minneapolis
MN
Date:
7/3/2026
5
5555555
First time buying a house and Adam was incredibly transparent with everything He helped me understand the various price breakdowns and worked hard to ensure we had the best rate, even when he was on his birthday vacation 100/10 would recommend
Jennifer
Seabrook
TX
Date:
7/3/2026
5
5555555
You all made it easy
Keontia
Charlotte
NC
Date:
7/3/2026
5
5555555
We have used Mark for the last few houses we bought. He made it very easy and quick. He's very helpful.
Gena
Mount Pleasant
WI
Date:
7/3/2026
5
5555555
Patrick explained each step of the loan process in great detail. He was also very personable! I appreciate all his advice and assistance he provided!
Nicole
Marietta
GA
Date:
7/3/2026
4
4444444
.very nice people
Aline
Jacksonville
FL
Date:
7/3/2026
5
5555555
Dan was very helpful with all of our first time home buying questions.
Collin
Milton
WA
Date:
7/3/2026
5
5555555
Lori was timely and efficient. We felt that she was looking out for our best interests.
Karri
Loganville
GA
Date:
7/3/2026
5
5555555
Fast, friendly, easy communication. Cost effective and surprisingly more efficient than my normal go-tos for banking needs.
Patrick
Mooresville
IN
Date:
7/3/2026
5
5555555
Very prompt, communication was superb, made it a very smotth process from beginning to end
Kamil
Lockport
IL
Date:
7/3/2026
5
5555555
Excellent communication. Very available after 5pm after my fiance were off work to discuss loan process. She helped me save a lot of money. Very nice with great positive attitude. I could tell she was very experience. I'm a happy customer.
Georgina
Deer Island
OR
Date:
7/3/2026
5
5555555
Caroline and her team made the financing aspect of the buying/selling process very easy to navigate!
Daniel
Saint Louis
MO
Date:
7/3/2026
5
5555555
Jacob was AMAZING in every way possible! Great communication and advise and was so speedy with everything! We truly could not have done this process without him .
Skylar
Casper
WY
Date:
7/3/2026
5
5555555
Good contact .
Clayton
Colton
CA
Date:
7/3/2026
5
5555555
Constant communication
Andrew
Mooresville
NC
Date:
7/3/2026
5
5555555
Cheryl's dedication and responsiveness to my questions make all the difference for me! Loved working with her
Maria
Dedham
MA
Date:
7/3/2026
5
5555555
Was really helpful throughout the whole process
Carlos
Dallas
TX
Date:
7/3/2026
5
5555555
You were absolutely amazing in the whole home buying process with me. I loved how you constantly called me to keep me up to date with the loan process and what to expect in the next step. And most importantly you kept your promise that you could close me as quickly as possible due to my time crunch and you made that happen. Once again thank you so much for all your help!
Mariah
Cornville
AZ
Date:
7/3/2026
5
5555555
My experience was met with having a high level of professionalism and support.
Salvador
Brownsburg
IN
Date:
7/3/2026
5
5555555
Excellent communication and speed , the whold process went really fast and smooth.
Edward
Columbia
TN
Date:
7/3/2026
5
5555555
speed of the service
Clementine
Glendale
AZ
Date:
7/3/2026
5
5555555
Ms. Katie was always available to answer my questions She is super friendly and super amazing to work with
Pennie
Deridder
LA
Date:
7/3/2026
5
5555555
Friendly and welcoming service 👍
Benjamin
Sacramento
CA
Date:
7/3/2026
5
5555555
Zak proved to be a true teammate - his communication was always throrough / comprehensive - which I very much appreciate. Additionally, Zac matched my pace - I was a motivated buyer and quick mover - and there were zero delays with Zak. I appreciate his teamship, felt comfortable having him support me, and would recommend!
Daniel
Waunakee
WI
Date:
7/3/2026
5
5555555
The process was smooth sailing and they answered all of my questions along with helping us refinance.
Nichole
Cazenovia
WI
Date:
7/3/2026
5
5555555
Kevin explained everything so well and made it all very easy to understand as a first time buyer
Rhea
Irondale
AL
Date:
7/3/2026
5
5555555
Everything was great whole process was great
Rida
Avondale
AZ
Date:
7/3/2026
5
5555555
no problems got the house
Mason
Spokane Valley
WA
Date:
7/3/2026
5
5555555
Tom was open with communications, kept me informed of every step of the process and always took the time to explain and discuss all my questions
Christopher
Newalla
OK
Date:
7/3/2026
5
5555555
Lee was very responsive, explained everything thoroughly so we could feel confident throughout the process, and he was kind!
Deanna
Fort Collins
CO
Date:
7/3/2026
5
5555555
Good comunication and was very helpful and patient
Patricia
Rehoboth Beach
DE
Date:
7/3/2026
5
5555555
The people
Kirk
Ixonia
WI
Date:
7/3/2026
5
5555555
There were some errors that were made but Tim made it right.
David
Conover
NC
Date:
7/3/2026
5
5555555
Everything
Francisco
Monticello
GA
Date:
7/3/2026
5
5555555
The score is rated 10 for the highest, but I give Diane an 11. She is very personable and professional. Buying or selling a home can be strssful, but Diane puts my mind at ease with complete infromation as well as helping me through the whole process. I have known Diane and worked with her over 20 years and she has made buying a home and living in Lawrence an exceptional expereince. I cannot thank her enough.
John
Lawrence
KS
Date:
7/3/2026
5
5555555
Always there for us!
Joseph
Spring Hill
KS
Date:
7/3/2026
5
5555555
Buying a home can be stressful, but Mike Gool made the entire process smooth from start to finish. He was incredibly knowledgeable, patient, and always took the time to explain every step in a way that was easy to understand. No matter how many questions I had, he responded quickly and made sure I felt confident in every decision. What impressed me most was how organized and proactive he was. Everything stayed on schedule, communication was excellent, and I always knew what to expect next. It never felt like I was just another file on his desk—he genuinely cared about making sure everything went as smoothly as possible. If you’re looking for someone who is honest, professional, and truly goes above and beyond for his clients, I can’t recommend Mike Gool enough. He turned what could have been a stressful experience into an exciting one, and I’m incredibly grateful for everything he did to help us get into our new home. Thank you, Mike!
KYLE
Collinsville
IL
Date:
7/3/2026
5
5555555
Aaron got everything done right on time! Thank you
Jacob
Desert Hot Springs
CA
Date:
7/3/2026
5
5555555
Communication was great! Tim answered all of our questions quickly and was incredibly supportive throughout the process .
Barret
Salina
KS
Date:
7/3/2026
5
5555555
Scott and his team were always extremely responsive to my questions and provided quick feedback on what they needed. They helped guide me through the process and acted as my advocate throughout.
Benjamin
Spartanburg
SC
Date:
7/3/2026
5
5555555
Very communicative and smooth process!
Andy
Temple
TX
Date:
7/3/2026
5
5555555
Everyone was professional and helpful. I am a first time home buyer and was anxious. The Cole team made this prosess stresses and a pleasant experiance. I couldn't be more happier. Thank you from the bottom of my heart!
Bridget
Middleburg
FL
Date:
7/3/2026
5
5555555
Kaye picked up my file very last minute after some personnel departures everything went without a hitch
Jesse
Leo
IN
Date:
7/3/2026
5
5555555
The professionalism and the teams impeccable service would definitely make me utilize your services again
Paul
Danville
PA
Date:
7/3/2026
5
5555555
Dean is fantastic! So communicative and available!
Maria
Winfield
IL
Date:
7/3/2026
4
4444444
My husband Paul did most of the communication and he already gave these comments on his survey
Dale
Palm Harbor
FL
Date:
7/3/2026
5
5555555
very organized and energetic team!
Danielle
Hoopeston
IL
Date:
7/3/2026
5
5555555
Working with Dan was truly one of the best parts of my home buying experience. From day one, he was incredibly knowledgeable, patient, and always available to answer my questions. As a second-time homebuyer, I still had plenty of concerns throughout the process, and Dan made sure I felt informed and confident every step of the way.
Joceline
Itasca
IL
Date:
7/3/2026
5
5555555
Jeremy Miller & Bill Mynatt made this easy and the communicwas great, very helpful. I would recommend Fairway to everyone!!
Tony
Crawfordsville
IN
Date:
7/3/2026
5
5555555
The professionalism and effort to ensure I understood everything that was taking place throughout the entire process. This was my first time buying a home and I felt extremely confident in everything accomplished.
Alex
North Las Vegas
NV
Date:
7/3/2026
5
5555555
I have bought and sold seven homes during my life and this has been the best experience of all.
Leo
Mcdonough
GA
Date:
7/3/2026
5
5555555
Getting it all done for
Jeremiah
Alexander City
AL
Date:
7/3/2026
5
5555555
everything went smooth.
Ryan
Grand Junction
CO
Date:
7/3/2026
5
5555555
Good Communication , explaining thing I did understand.
Joyce
Whitewright
TX
Date:
7/3/2026
5
5555555
Audrey was knowledgeable, responsive, and supportive throughout the entire process. She guided me on improving my credit, kept me informed every step of the way, secured an excellent rate, and helped me get approved. I truly appreciated her dedication and outstanding service! I am now in my dream home that was in my chosen budget and this first time purchase would not have been possible without her and her team.
Sondra
Midland
TX
Date:
7/3/2026
5
5555555
We would say our experience was better then GREAT! We can't think of enough good things to say about James's breadth of knowledge, amazing ability to educate about financial complexities and strategies. James is a wonderful support and always, immediately responsive to emails, phone call, questions, and concerns.
Ruth
Carmel
NY
Date:
7/3/2026
5
5555555
Andrea had a personal touch with this entire process. Appreciated her industry knowledge, patience and kindness!
Alynn
Mooresville
NC
Date:
7/3/2026
5
5555555
Tanner was great about answering all our questions at any time.
Kes
Kansas City
MO
Date:
7/3/2026
5
5555555
Dawn was very diligent about the whole proces and proffessional her whole team is awesome
Freddy
Clearwater
FL
Date:
7/3/2026
5
5555555
It all went smoothly
Tamera Leigh
Pennington
NJ
Date:
7/3/2026
5
5555555
Chelsea really believed in me long before I did, and we got the thing done!! I can't believe how easy she made the biggest financial decision I've ever made, and I thoroughly appreciated her support along the way. Excellent at the financial side of course, but on the other side of things too -- she became an emotional support person too, which is just above and beyond. I can't thank her enough!!
Naomi
Milliken
CO
Date:
7/3/2026
5
5555555
Jason took the so much extra time to go over the process and give us the best outcome available . He never made me feel silly for asking even the simplest questions and he kept our best interest at the center of it all.
Joshua
Louisville
KY
Date:
7/3/2026
5
5555555
Everyone that I dealt with was very nice and helpful with anything I needed and everyone was very quick to respond to any questions I had which made the whole process easy being a first time homebuyer.
William
Zoarville
OH
Date:
7/3/2026
5
5555555
Responsive, detailed, organized. Large team that was clearly communicating well with each other and presented a united, organized front for me. Friendly. Provided advice above and beyond what I'd hoped for.
Emerson
Austin
TX
Date:
7/3/2026
4
4444444
Amanda scogin and susin rose worked together with me and Amanda told me everything and guide me on every possible ste.
Bilal
Kansas City
MO
Date:
7/3/2026
5
5555555
Very responsive and went above and behond to give us understanding
Liridon
Abilene
TX
Date:
7/3/2026
5
5555555
The government has made it very cumbersome for anyone looking for a mortgage but Bill not only knows everything you need to do but makes it paint-by-numbers and does it all with a great attitude.
Robert
The Villages
FL
Date:
7/3/2026
5
5555555
Jonathan Rich was outstanding from start to finish ! In addition he has an excellent team ! It was wonderful experience to work with Jonathan. Would recommend him highly !
Maya
Missouri City
TX
Date:
7/3/2026
5
5555555
The experience was easy and we felt very heard and understood. All our questions, however silly or simple, were answered without any issue. Being a first time buyer this was important to us and made the process alot easier to understand and way less stressful.
Michel
Auburn
GA
Date:
7/3/2026
5
5555555
Very fast communication. Great service.
Ricky
Leachville
AR
Date:
7/3/2026
5
5555555
Natasha was amazing help with showing houses within our budget and gave us an honest opinion of each house we toured. Chanel was a big help in getting us a higher mortgage offer with a solid interests and a relatively low monthly payment. As a first time home buyer the process was extremely easy with the help of you two.
Travaugn
Clayton
OH
Date:
7/3/2026
5
5555555
How simple everything was made for us
Arturo
Salado
TX
Date:
7/3/2026
5
5555555
We have worked with Shane on a nunber of transactions and he is always quick to respond and honest with answers. We alwYs know the deal will get closed in time with Shane and his team!
Jennifer
Houston
TX
Date:
7/3/2026
5
5555555
Mike was always available. He's very great at helping and he's a good man.
Jaydeep
Groton
MA
Date:
7/3/2026
5
5555555
Austin knows his stuff! He walked us through every step of the process, and never hesitated to offer encouragement! He followed up at appropriate times, and made sure to assist us with everything that needed doing.
Tamara
Mayer
AZ
Date:
7/3/2026
5
5555555
Great communication and always available when I needed something.
Hillary
Georgetown
TX
Date:
7/3/2026
5
5555555
Zack's professionalism and responsiveness made the entire process extremely simple. My wife and I did not have to worry about anything. If we did not understand something, we called Zack at any time of the day or night and he picked up right away to explain it. Amazing service!
Cameron
Chester
NH
Date:
7/3/2026
5
5555555
Austin has always been very good to us. He is very communicative and works hard to get us all the savings possbile
Martina
Olathe
KS
Date:
7/3/2026
5
5555555
Mrs. Amey made the entire process as easy and seamless as possible
Sebastian
Zanesville
OH
Date:
7/3/2026
5
5555555
Michel did a great job of communicating each step of the process with us. She would always reach out with any updates and did a great job of helping us learn what we were doing in this new adventure
William
New Philadelphia
OH
Date:
7/3/2026
5
5555555
Jamie is persistent and professional. He provided us with top notch service that other organizations could not provide. He made our journey to refinance our home a great one. Thanks, Jamie.
Orlando
Copperas Cove
TX
Date:
7/3/2026
5
5555555
David was exceptional throughout our home-buying process. He was incredibly responsive, stayed on top of every detail, and consistently went the extra mile to help Madison and me. As first-time homebuyers, there were many moments that felt overwhelming, but David alleviated so much of the stress and made us feel like a priority every step of the way. His knowledge, professionalism, and dedication gave us confidence throughout the lending process, and he was always willing to answer questions and provide guidance whenever we needed it. We truly appreciate everything he did to help us achieve homeownership. David is not only an outstanding loan officer but also a genuinely great person. We look forward to reaching out to him again in the future when we're ready to upsize. We highly recommend him to anyone looking for a lender who truly cares about their clients.
Gavin
Acworth
GA
Date:
7/3/2026
5
5555555
It was a smooth process despite some challenges on our end.
Michal
Littleton
CO
Date:
7/3/2026
5
5555555
Jonny was very communicative and always willing to answer my questions.
Marybeth
Griffith
IN
Date:
7/3/2026
5
5555555
They took care of all of our needs and answered all of our question, I will tell everyone to call Angie for any help getting started.
Kevin
Mooresville
IN
Date:
7/3/2026
5
5555555
The communication was consistent and clear. Although it was a lengthy process, it was quite the 1st time home buying experience.
Rachel
Topeka
KS
Date:
7/3/2026
5
5555555
The patience and professionalism, but also the personal touch, rhe the optimistic phone calls, texts, and emails, and the empathy and understanding! Highest possible rating :)
Warren
Flagstaff
AZ
Date:
7/3/2026
5
5555555
Jeff, Amy, Jennifer and the entire Fairway Team has been nothing short of spectacular to work with. The entire process could not have been smoother. When rates briefly went in my favor, I was immediately notified so we could quickly lock into what weeks later is still the best I could have hoped for in this crazy market environment. I have very much appreciated the stellar communication that has been timely, factual, patient and extremely friendly. From initial contact until even after Closing, it has felt like I have had close friends working my mortgage. They were not kidding when they promised that their support did not end at Closing. When some unexpected repairs with the house immediately surfaced, Jeff was quick to provide a very helpful list of local vendors to get me started to sort things out. I will, without any hesitation, recommend this Fairway Team to anyone looking for mortgage services!
Christian
West Jefferson
NC
Date:
7/3/2026
5
5555555
Great communication. Dan and the team made the entire process a great experience from start to finish. They kept us informed every step of the way and were always available for any questions that we had. We would highly recommend Dan to anyone we know! Thank you for everything!
McKenzie
Browerville
MN
Date:
7/3/2026
5
5555555
The entire process was great! We had previously used another company, and that experience was horrible, to say the least. It left us with very little hope that anything could be done. We decided to try again and reached out to Don Waters. Don talked to me for a bit, and we decided to move forward. This is where things were very different from the previous company. Everything from the start was incredibly simple: application, uploading documents, underwriting, all the way to closing. Yes, we were closed in under a month and at an interest rate that was four points lower than the previous person. Bobby, who we primarily dealt with, was just awesome! We had never met, but the communication was like we had known each other for years. He was very thorough and more than helpful throughout the process and got it done. This is how companies should operate. Thank you for restoring our faith in customer service. We are now lifelong customers.
Shane
Zebulon
NC
Date:
7/3/2026
5
5555555
I could call, text, and email Tony anytime of the day and he git back to me quickly.
Nancy
Romeoville
IL
Date:
7/3/2026
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Madison Headquarters Location
4750 S. Biltmore Lane, Madison, WI 53718
Toll Free: 866-912-4800
Monday–Friday, 8:30 a.m.–5:00 p.m. Central
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