Craig shows genuine care and thoughtfulness for his clients. He took the time to remember names, reviewed your case, and really made it personable. It was a wonderful experience knowing that your lender cares for your benefits too.

Super easy process very informative

Communication in the last week was severely lacking Phone calls were not answered nor returned Text messages were not replied to . Claimed it was a disconnect with staffing in the loan processing department during the Juneteenth holiday and financial commitment was due on the Tuesday after the holiday To me, that is unacceptable especially being a first time homebuyer my realtor also attempted to find out updates and her phone calls were also sent to voicemail and not answered Fairway Mortgage dropped the ball and essentially ghosted me as a first time home buyer Yes, they completed the job and I was able to close on time Fairway also was diligent on checking credit and working to raise my preapproval which was awesome Fairway was able to pivot and change my preapproval from FHA to conventional super fast which was amazing as well Just wish the communication would have actually happened and been completely honest with me as the client dueing the week prior to closing

there was too much paperwork

All the help we received from you and Michele

The patience and staying on top of me for documents

Carrie did a great job explaining all aspects of the mortgage process, which was especially valuable as a first time home buyer. Carrie's ability to break down such a complicated process into easy-to-understand parts was very much appreciated.

Communication and ease of on-line application.

Chelsea was pro-active and always responsive to any question we had ... didn't matter if it was post-business hours or on the weekend. Stellar and easy to work with.

I had a great experience working with Tanner. The entire process was simple, smooth, and stress-free from start to finish. Communication was clear, and every step was explained in an easy-to-understand way. They were always responsive, professional, and made everything feel effortless. I would definitely recommend them to anyone looking for a reliable and efficient lender

Follow up when needed to ensure timely execution.

Mike was very communicative and proactive about letting us know what materials we needed for a mortgage, and he was willing to work through very tight schedules/deadlines to help us get our loan. We could not have bought our house without Mike's help.

Easiest transaction ever

Very clear with instructions and follow up was great!

Great communication

Adam was fantastic and very knowledgeable. He was very patient in answering all my questions and concerns and helped us find a loan that worked for us. Nothing but good things to say!

How well everything was expl to me

Your abilitly to be efficient and get things done quickly

How fast and easy you guys made the process

Bill and his Team were great to work with, thank you so much for your guidance and terrific customer service. We appreciate all you did for us.

Very easy transaction from start to finish. Clear instructions from Chad and good communicatio!

Pierce is terrific. An excellent communicator and very knowledgeable. He is both patient and efficient. I had no worries about closing on time and without issues because of Pierce's great guidance .

Jamie was very responsive to our needs and performed her work at very high quality.

Gary and his team are wonderful people, they were there with any questions I had at any time. The process was super fast and easy and I recommend Fairway home mortgage to everyone!

Communication was superb and Steve made the process easier to understand.

Fantastic crew

Working with Jeremy and the team at Fairway made the mortgage process smooth and stress-free. Jeremy was responsive, friendly, and always willing to answer my questions. He moved quickly through every step of the process—from my initial application, to providing pre-qualification letters for three different offers, to underwriting and closing. Once my offer was accepted, everything was completed in about two weeks, which really helped keep everything on track. Fairway’s process was organized and efficient, and I always felt informed along the way. I truly appreciated the professionalism and excellent customer service from both Jeremy and the Fairway team, and I would highly recommend them to anyone looking for a reliable mortgage lender.

Excellent customer service, always available for inquiries.

Communication and helping us keep on track even if we miss something!

Nate was super kind and easy to work with! He explained all of the complicated to us in an easy to understand way!

Micahel made it great. Home loans are aggrvating on their best days but Michael was always informatyive, available (even on his vacation) and went the extra mile to get me into my house. Woud not have bought the house wihtout him.

Rob was great, will work woth with him again should interest rates get better 🙏

Communication

Fast responses

Great communication and made it as smooth as possible.

Barry was very helpful from the start. He is very kind and provided great customer service .

Lucy was super helpful in explaining all of our options as First-Time Homebuyers. While homebuying can be a stressful process, she was there every step of the way to answer any questions. We are grateful for Lucy's expertise and support.

Communication was great. Tim always took the time to explain everything and made sure I always understood what was going on.

A great experience overall

Rob and his team simplified a complex process and were highly communicative.

Good communication and helpful advice on when to lock in

Kurt and Melisa and all who had a roe in our refi were the best. Patiently guiding us through the process and taking the time to explain everything so we could understand. They were great support throughout and their professionalism made this a fairly easy and enjoyable process. Without them, this process would have been A huge challenge. Thank you Kurt and team. We appreciate you and all your hard work. All the best to all of you!

Excellent communication throughout the process and always so patient and willing to answer any questions we have along the way. Your team goes above and beyond with providing multiple use case scenarios and are always happy to jump on a quick call if further clarification is required.

Everything was simple smooth and easy to navigate

It was a simple process. Thanks for making it easy for us

The speed and efficency of the transaction.

Seth was very kind and willing to explain everything. He was very helpful and quick to respond to any questions we had throughout the process!

Luis was awesome. Always on top of thinghs and very easy to communicat with.

Dan made it so easy through this transition to keep the ball rolling on the sale on the purchase of our new home. I highly recommend his team to everyone for their skill and patience, Thank you.

Super fast

I went with you because you were the only mortgage brojer that took the time to explain terms and scenarios that i didn't understand so i appreciated that. Thanks!

Easy communication

Dave is an excellent communicator, friendly, knowledgeable, and goes above and beyond to ensure a successful loan completion.

Tommy was spot on and very attentive to my concerns. GREAT EXPERIENCE!!!

Here’s a polished review you could post: We had an amazing experience working with Mark and his team! From start to finish, they made the mortgage process smooth, stress-free, and easy to understand. Communication was excellent—they were always quick to respond to our questions and kept us informed every step of the way. Thanks to their professionalism, efficiency, and dedication, we were able to close on our new home in less than a month! We truly appreciate everything Mark and his team did for us and highly recommend them to anyone looking for a reliable and knowledgeable mortgage lender. Thank you for helping make our dream of homeownership a reality!

Jason helped us understand the process and was able to answer any questions we had. He was encouraging in a tough market, and was able to give us the tools we needed to buy our dream home. Thank you so much, Jason!!

great communication

Theresa was very efficient and effective, easy to work with, and dedicated to the service of her customers. I would HIGHLY recommend her.

Lisa and her team were amazing at keeping us in the loop and answering all of our questions. They were extremely thorough and professional during the entire process.

Very friendly and a pleasure to work with, always on top of things and willing to go above and beyond.

This Is my second time purchasing a property with Ericka and definitely won't be the last. With Ericka I know she will work fast and hard to ensure a smooth transaction all the time.

I had a great expirience working with Eric because he always responds to my emails in a timely manner, makes the process easy to understand and transparent. I never felt alone throughout the process knowing that if I had any question I could easily reach out to him. I also really enjoyed the weekly email he send us updating us on the market to keep us on the loop.

Steve's expertise

Your team worked really hard to get us what we wanted and needed. You were very honest about what we had to do in order to get our home. Thank you!

Kathy is personal, organized and prepared. She was creative as well thinking through every detail to get us what we needed to get into our dream home. would highly recommend her to anyone. Words can't express how thankful I am for her.

Loved the quick responses and all my questions would always be answered. If I was ever curious about an estimate for monthly payments on a propery Alex always made sure to provide and answer.

We felt as though we weren't given the updated rates, we never received anything but a 6.49% until the day we locked in at 6.75%. It felt disingenuous, even if that wasn't the intent. We would have appreciated more communication from Lucas himself on updates.

He exceeded every expectation. From day one, he took the time to educate us, answer every question, and guide us through a process that had been challenging with other lenders. He was attentive, professional, and always available when we needed him. He accomplished what others couldn’t, and because of his hard work and persistence, we were able to buy our home. We couldn’t be more grateful.

The overall process was as painless as I imagine it could be. Chris had constant open communication and kept us informed at all times. He was very informative and made the process less intimidating and overwhelming. The whole closing team was great! They stayed on top of things and kept the communication open.

Excellent service!

The level of patience and understanding that was brought to the table. We felt as though we were people to him and not a number on a screen.

Mike was responsive, easy to talk to and understand, and very quick on the game. Our realtor even compliment Mike's attentiveness!

Working with an out of state lender in the past has been difficult. I seriously dreaded it. this experience has taught me that I was wrong. this was seamless, painless, and the amount of communication was incredible. This was an A plus experience from beginning to end.

Communication was great and everything was done in a timely manner.

Very helpful with the steps needed

Very responsive and informative. Jason explained every question I had and the overall process as many times as I needed and dud it with patience and kindness. The whole team was a pleasure to work with. I will DEFINITELY recommend Jason and Fairway to my friends and family that need this service. Thank so much Jason for making my first home purchase that much easier!

Justin was excellent at communicating and quick to answer any and all of our questions

clear communication, efficient services, transparent explan of the prices and costs

The experience was great, it really helps when you have people who are willing to work with you and help you out especially when someone has never done anything like this before so it really helped us out to have people who were really there for us to help us out

Victor guided us every step of the process with patient and knowledge. Thank you!!

Promptness of response and professionalism.

Fast responses and knowledgeable staff

Throughout our home mortgage application and approval process, Lori, Lora, and the rest of the team were always available to guide us and assist us.

All documen signing was very easy. Great team and knowledgeabl.

We had an excellent experience with Tara and Calin at Fairway with the purchase of our new home. From start to finish, the entire process was efficient, organized, and stress-free. Communication was exceptional—every step was clearly explained, and we received constant updates, which gave us confidence and peace of mind throughout the process. They were professional, responsive, and always willing to answer our questions. Everything moved smoothly and on schedule, making what can often be a stressful experience feel seamless and enjoyable. We truly appreciated their dedication, attention to detail, and commitment to keeping us informed every step of the way. We highly recommend them to anyone looking to purchase a home!

You were very personable and helpful

Nate helped us get in touch with a nonprofit organization that gave us some stability to our credit score, which helped us be able to buy the house. We just bought!

You aren't just great, you're AWESOME! You are on top of everything! You and your team ROCK! We knew what was happening every step of the way! Outstanding communication as well!! Our questions were answered unbelievably fast! We are so glad that we got you to help us. We can't thank you enough! You are truly an amazing person, Jen!! 😉

Great communication and understanding and explanations

we got the house with a lot of help and guidance from lucas and the fairway team who worked tirelessly down to the wire to make sure we did what we needed to do.

Nicole was on top of everything and made the whole process easy!

Travis guided me every step of the way and was very patient with my busy schedule. He was kind, professional, thorough, and very responsive. Thanks so much for helping me get my first home.

They communicated promptly, the online experience was friendly, the loan assistant Erica was so caring, available and returned calls and messages in a timely manner. Lastly Tanja ensured that we closed on the date initially set and that, alleviated my anxiety. I thank them soooo very mucho!

Working with Erin was truly an outstanding experience from start to finish. She went above and beyond at every step to make sure everything moved smoothly and that we felt confident in the process. Her communication was exceptional—always clear, timely, and proactive—and she consistently came with solutions, not problems. What really stood out was how personable and approachable she is. I genuinely looked forward to her emails, calls, and texts because I knew she would make things easier and keep us informed. She made what can be a stressful process feel seamless. I would absolutely recommend her to anyone without hesitation. She’s the best of the best.

Responsiveness, attentiveness, friendly, and overall speedy process. No notes

The experience suffered by mean and Mark was miserable because of the builder NOT Mark. Im not sure theres enough space here to sing Mark's praises. He went way above and beyond what I would have expected climaxing with his having to travel to Southlake and wait over two hours with me at a STarbucks to finally close because the Title Company was ill prepared. I WILL use MArk again and refer him to ANYBODY I know who is in the market for financing Realty.

I appreciate all the support and the updates. I knew was was going on at all times.

Communication was timely and kind

always updated me on what was going on and was able to answer any questions I had through the entire process

Beth was easy to speak to and was available on a Saturday for our questions!