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L.O. Confidential: Season 5

The mortgage industry's only behind-the-scenes docuseries about mortgage Loan Officers. Season 5 of LO Confidential follows three teams from Fairway Home Mortgage as they battle their way through one of the toughest downturns in history.

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Real Homebuyer experiences from recently closed loans
5
5555555
I went with someone before I went with Diego and after a few weeks they stoped communicating and would not answer are calls or texts for month. After i called Diego within a few days we were getting approved for a loan, and he always managed to get back to us.
Joshua Travis
Rockford
IL
Date:
3/27/2026
5
5555555
Everything went smoothly
Victor Jonathan
Houston
TX
Date:
3/27/2026
5
5555555
Nathan is super responsive and easy to work with . I appreciate the quick turnaround times too when we requested pre-qualification. This is the 3rd home we've use dNathan for and while we're not planning on purchasing another home, we would definitely use him again .
Pamela Ann
Meridian
ID
Date:
3/27/2026
5
5555555
BobbI Joe made the whole process smooth and easy. She explained everything and answered all our questions. She helped us get every thing we requested with our home loan.
Steven Michael
Chisholm
MN
Date:
3/27/2026
5
5555555
Prompt responses. Friendly, and efficient.
Wendy L
Chubbuck
ID
Date:
3/27/2026
5
5555555
We were kept informed and in the loop every step of the way and that was appreciated.
Zurina
Orem
UT
Date:
3/27/2026
5
5555555
Jon was very efficient and communicative through the whole process. He made sure we understood every step of the process and got us into our new home as soon as possible!
Nicole
Woodburn
OR
Date:
3/27/2026
5
5555555
Quick turnaround, overall responsiveness and ver knowledgeable about process/options
Bryan
Norwell
MA
Date:
3/27/2026
5
5555555
The process was smooth, communication was clear, and they made everything easy from start to finish.
Joseph James
Round Lk Bch
IL
Date:
3/27/2026
5
5555555
Lynn was so communicative, supportive and quick to provide updates/jump on the phone if needed. We felt as if she had our best interest and heart and made this process so seamless!
Erin
Highlands Ranch
CO
Date:
3/27/2026
5
5555555
Scott was very professional and helpful.
Teresa L
Decatur
IL
Date:
3/27/2026
5
5555555
It was a pleasure to work with Vito and his team throughout our refinance process. He made the entire process very seamless and easy and didn't hesitate to talk through all questions and scenarios I threw his way to arrive at the best possible scenario for us. I would highly recommend him to anyone and look forward to working with him in the future!
Lena
Naperville
IL
Date:
3/27/2026
5
5555555
Bill owned each step and stayed knowledgeable when we had questions.
James
Mccordsville
IN
Date:
3/27/2026
5
5555555
Good communication
Thomas
Manchester
NH
Date:
3/27/2026
5
5555555
Dan was extremely helpful in walking us through our options and the changing lending landscape. He was very personable, always available, and helped us find comfort in a very uncomfortable first-home buying process. His closing team was also prompt, communicative, and helped the escrow process move along smoothly. I would recommend Dan and his team to friends and family without hesitation. Thank you!
James
Carlsbad
CA
Date:
3/27/2026
5
5555555
The communication, explanations of things & timeliness !!!
Carlee
Winder
GA
Date:
3/27/2026
5
5555555
Joanna was great and made the whole process very easy.
Pablo C
Lisle
IL
Date:
3/27/2026
5
5555555
Everything! She is diligent and also that she cares about us
Jaime
Gaffney
SC
Date:
3/27/2026
5
5555555
Only necessay communication. You didn't constantly blow up our phones but kept us well informed.
Rebekah Grace
Longview
TX
Date:
3/27/2026
5
5555555
Robert was very professional, thorough, & patient in explaining the process & paperwork. He was responsive to my questions. Communication flowed well between Robert, my real estate agent, & myself.
Carol M
Justin
TX
Date:
3/27/2026
5
5555555
Great communication and service.
Dorothy
Cottonwood
AZ
Date:
3/27/2026
5
5555555
Without Mr. Lambert, the loan project won't come with such a smooth outcome.
Weiwei
Alvord
TX
Date:
3/27/2026
5
5555555
The communiation from shannon and her team is what made this experience so good.
Austin
Oxford
AL
Date:
3/27/2026
5
5555555
She made the process go smoothly and was quick to respond to questions.
Elvis D
Everett
WA
Date:
3/27/2026
5
5555555
She ensured clear understanding of all my questions and concerns
Demontray
Romoland
CA
Date:
3/27/2026
5
5555555
An outstanding mortgage broker—fast, responsive, and always available. Questions were answered immediately, timelines were met (often exceeded), and results came quickly. The process was efficient, clear, and stress‑free from start to finish. Highly recommended.
Jonathan
Cardiff By The Sea
CA
Date:
3/27/2026
5
5555555
Shannon and her team made everything easy and their explanations were very good. If ever needed will definitely use them again.
Jerry W
Temple
TX
Date:
3/27/2026
5
5555555
Lindsay was great to work with and very fast to answer any questions we had. Thank you for the fast and efficient work for us.
Shannon
Sherwood
OH
Date:
3/27/2026
5
5555555
He was super freidnly, ontime, responsive, and everything you could want in an agent. He deserves a raise!
Katie A
Sharpsburg
GA
Date:
3/27/2026
5
5555555
Tina is and has been our lender before. She is the best!
Tracy L.
Camano Island
WA
Date:
3/27/2026
5
5555555
Очень приятная работа с людьми, которые понимают, что ты от них требуешь. Никаких проблем!
Andrew
Streamwood
IL
Date:
3/27/2026
5
5555555
Susan was fantastic to work with from start to finish! Fantastic communication, great problem solver, & worked hard to get us to the finish line quickly! Cannot reccommend her enough!
Kylie
Cameron
MO
Date:
3/27/2026
5
5555555
Communication and follow up werr both excellent. Any questions I had were answered promptly and clearly, and everyone was a pleasure to work and communicate with
Christopher
Milwaukee
WI
Date:
3/27/2026
5
5555555
Very informative !
Dustin Paul
Saint Louis
MO
Date:
3/27/2026
5
5555555
Could not recommend enough!!! Cindi went above and beyond navigating our tricky loan making it nearly effortlessly on us. She was extremely kind and quick to answer all my millions of questions. The hardest part of our loan process was saying goodbye to her- she truly became like family. Cindi is the best!
Jessie R
Grapeview
WA
Date:
3/27/2026
5
5555555
They were patien, informative and helpful.
Juan Carlos
Halethorpe
MD
Date:
3/27/2026
5
5555555
Lynne and bill was absolutely great
Eric A
Winston Salem
NC
Date:
3/27/2026
5
5555555
Julian and his team are amazing. Very patient, helpful and easy to contact when needed
Anastasiia
Boston
MA
Date:
3/27/2026
4
4444444
Bethany Lucas.
Eric
Vail
AZ
Date:
3/27/2026
5
5555555
only had to send my documents once unlike other lending company who needed them seven or eight different times. answer the phone anytime you called and always responded very fast unlike other lending companies.
Randall Joe
Rogersville
AL
Date:
3/27/2026
5
5555555
Great communication, friendly, easy
Robert
Suwanee
GA
Date:
3/27/2026
5
5555555
Great communication! Swift and clear process.
Kashe
Yelm
WA
Date:
3/27/2026
5
5555555
Consistent communication and availability of a beneficial refinancing rate
Katherine
Lisbon
WI
Date:
3/27/2026
5
5555555
The personal experience was great. I could call at any time for advice or questions . I felt like I was in good hands from the start .
Austin L.
Sandy
OR
Date:
3/27/2026
5
5555555
Richard and Sarash were awesome!!
Kaitlynn
Temple
TX
Date:
3/27/2026
5
5555555
Easy to communicate with and was available for any questions when needed and quick to respond making the process seamless.
Chelsea
Casper
WY
Date:
3/27/2026
5
5555555
He was always available great mood flexible with solutions
Sandra Gail
Prescott
AZ
Date:
3/27/2026
5
5555555
Brandon did a good job communicating and overcoming obstacles.
Andrew N
Parker
CO
Date:
3/27/2026
5
5555555
Very quick
Brandon
Ravenna
OH
Date:
3/27/2026
5
5555555
Easy to work with. Caring and patient. will reach out when the time is right.
Nicole
Millcreek
UT
Date:
3/27/2026
5
5555555
Kirk and his team were always on top of the game. We appreciate how kind and knowledgeable they all were. Without them this processs would not have gone as smooth.
Marina Marie
Oroville
CA
Date:
3/27/2026
5
5555555
everyone took the stress out of buying a home! Lee was updating me at every step of hte process! Best experance!
Renee Ann
Laramie
WY
Date:
3/27/2026
5
5555555
Communication
Nancy
Glendale Heights
IL
Date:
3/27/2026
5
5555555
Knowledgeable and helpful
Alexander Lawrence
Chicago
IL
Date:
3/27/2026
5
5555555
Haven is very communicative and always reachable by phone/text -- right on top of any questions or concerns we have. He quickly and clearly explains how all the numbers break down and what everything means.
Sean
South Bend
IN
Date:
3/27/2026
5
5555555
Michael is always so kind, going the extra mile to explain the complicated world of interest rates and mortgages. He makes the process simple and easy. It's like working with a friend.
Ashley Purcelle
Conroe
TX
Date:
3/27/2026
5
5555555
Jennifer and her team did a great job with a commication through the whole process . They were have patient with me when I had questions . very friendly team made me feel very comf with them ! Thank you guys!
Heydi
Crowley
TX
Date:
3/27/2026
5
5555555
Sarah and Jaimie were awrsome ! Made the process super easy
David
Cheyenne
WY
Date:
3/27/2026
5
5555555
Communication
KALEIGH
Fairview Heights
IL
Date:
3/27/2026
5
5555555
Andrew is always available to explain things and talk me off the cliff
Molly
Lewisburg
TN
Date:
3/27/2026
5
5555555
Always great communication and issues are resolved promptl.
Glenn O
Mesa
AZ
Date:
3/27/2026
5
5555555
Audrey was an absolute pleasure to work with. As a Realtor, having a lender who communicates clearly, stays on top of deadlines, and keeps the transaction moving smoothly is essential, and Audrey exceeded expectations in every way. She consistently kept the client informed throughout the entire process and ensured everything stayed on track all the way to the closing table. Her dedication, professionalism, and attention to detail truly set her apart. It’s clear from the start that she is a knowledgeable and committed lender who genuinely cares about her clients and partners.
Lizbeth
Hereford
TX
Date:
3/27/2026
5
5555555
Team was fast, responsive and
Forrest
Tigard
OR
Date:
3/27/2026
5
5555555
Tyler did everything for our loan on our house . If we had any questions he answered them one thing I didn't worry about during the process of buying and selling a house was the loan process . Tyler did it all Thanks !!!
Lucille
Columbus
NJ
Date:
3/27/2026
5
5555555
They helped make our dreams come true. We are so excited to be first time home buyers. Jen and her team are fantastic people to work with!
Jennifer
Hesperia
CA
Date:
3/27/2026
5
5555555
communication throughout the process and made things very easy to understand and execute
Lindsay
Evergreen
CO
Date:
3/27/2026
5
5555555
Haven made my first home purchase easy
Travis
Hammond
IN
Date:
3/27/2026
5
5555555
She had really great communication throughout the process.
Brian Allen
Denton
NC
Date:
3/27/2026
5
5555555
Thorough, attention to detail and results oriented which allowed me to concentrate on other responsibilities
John J
Rehoboth Bch
DE
Date:
3/27/2026
5
5555555
Freindly walked us through everything and worked very well with our schedule.
Alvin
Dickinson
ND
Date:
3/27/2026
5
5555555
I love working with this team this was the best and smooth experience we could of asked for as first time home buyers! Definitely recommend this team for any homeowner service in the future thanks a lot. The Farrow's
Donnell
Fresno
TX
Date:
3/27/2026
5
5555555
Helpful, experienced and assisted with a very smooth mortgage process
Colleen
Wareham
MA
Date:
3/27/2026
5
5555555
Julaine was amazing to work with
William
Brigham City
UT
Date:
3/27/2026
5
5555555
Sam and his team are extremely knowledgeable. They are also kind and patient. I had a wonderful experience and would highly recommend them to anyone needing loan services.
Courtney J
San Diego
CA
Date:
3/27/2026
5
5555555
Chris was super fast to respond to our concerns/ questions! And communication was always professional, knowledgeable and transparent
Julie
League City
TX
Date:
3/27/2026
5
5555555
Great communication, friendly, efficient
Sandra
Gallatin
TN
Date:
3/27/2026
5
5555555
Ron and Hannah were so helpful. I had a ton of questions and they always got back to me , even when they were silly questions!
Amy
Lancaster
SC
Date:
3/27/2026
5
5555555
Meggan is very knowledgeable and went above and beyond for us to secure an excellent rate in a timely manner. We are grateful to her and consider her a friend.
Judith S
York
ME
Date:
3/27/2026
5
5555555
Sarah was very responsive and helpful.
Amy Lynn
Erie
PA
Date:
3/27/2026
5
5555555
Kevin was awesome ! He made everything run smooth and effortless. I especially liked how he emailed us on the daily, keeping us update with whatever documents we might need going forward. We will definitely be referring him to everyone we know!!
Amy E
Catonsville
MD
Date:
3/27/2026
5
5555555
Very easy to work with
Paul E
Indianapolis
IN
Date:
3/27/2026
5
5555555
Jen was always quick to answer my questions. She took the time to explain things to me to make sure I was making the best decision for my situation. She also checked in on me at different stages of the sale to make sure I didn't need anything, and to remind me of next steps. The process was very low stress, and I felt supported.
Ashley
Port Matilda
PA
Date:
3/27/2026
5
5555555
Very easy process from start to finish
Abraham
Menifee
CA
Date:
3/27/2026
5
5555555
Nate made the process easy and smooth.
Karsten
Hastings
MI
Date:
3/27/2026
5
5555555
Salma was very attentive and knowledgeable. I felt very comfortable to come with her with questions.
Rick F
Lansing
IL
Date:
3/27/2026
5
5555555
We are new buyers/owners and I always learn so much from Michael and his team!
Jennifer
Chicago
IL
Date:
3/27/2026
5
5555555
Me and my wife worked with Tori and Jill on our home closing and the experience was wonderful. They provided us with easy to understand steps all throughout the home buying process. And they were always available to provide answers to additional questions and alleviate concerns. I appreciated the great customer service and the user friendly app that gave us great insight into the entire loan process.
Domingo Felix
Crowley
TX
Date:
3/27/2026
5
5555555
Tara made everything so easy! The process was seamless!
Brecklyn
Bear River
WY
Date:
3/27/2026
5
5555555
It was a great experience buying a house through Monica
Zachary
Terrell
TX
Date:
3/27/2026
4
4444444
Appraisal was late, then needed corrected. Docs took longer than they were supposed to. It just seemed like this process took longer than it should have, overall. I was prompt with all my responses to requests, but it seemed like everything from the lender side was constistently delayed.
Janel
Tucson
AZ
Date:
3/27/2026
5
5555555
Brian was very helpful and thorough ! always keeping me in the loop the entire process!
Alexis Madisol
Pueblo
CO
Date:
3/27/2026
5
5555555
The TeamWork
Albert
San Diego
CA
Date:
3/27/2026
5
5555555
Troy was always available, and was kind and thoughtful in his interactions. We had a great time buying a house together!
Scott R
Kirkland
WA
Date:
3/27/2026
4
4444444
Excellent communication. Kept concepts personable and Never felt stupid for any of our questions.
Benjamin
Cumming
GA
Date:
3/27/2026
5
5555555
Don was always courteous and respectful . He did his Best at looking for multiple options to ge me the best rate. Don was also readily available via text, email at all hours of the day.
Raymundo
Aurora
CO
Date:
3/27/2026
4
4444444
Communication was easy enough
Jamie
Abilene
TX
Date:
3/27/2026
5
5555555
Esteban was available at all times for every step of the process. He was quick to answer any question or concern. he was very creative and the way he came up with solutions for any obstacles that we approached. I will definitely refer in the future.
Jesus
Spring
TX
Date:
3/27/2026
5
5555555
Easy to work with and responsive at all time. I liked that the communication could be via email, text , or phone calls, making it easier.
Matthew
Austin
TX
Date:
3/27/2026
5
5555555
All my questions were answered completely and quickly, I was kept in the loop about each part of the process, and I felt that Ariana and her team were working very hard and very quickly for me.
William Mitchell
Tyler
TX
Date:
3/27/2026
5
5555555
Alex and his team are very responsive and helpful. The process was easy and his team made it seamless.
Jennifer Vivian
New Berlin
WI
Date:
3/27/2026
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