Dave delivered exceptional service and communicated promptly, earning my unreserved recommendation. However, the underwriting department was a significant disappointment. Despite submitting multiple forms of proof for my wife’s pension income—including a PEERS statement confirming her monthly lifetime benefit and a screenshot of the deposit into our account—nothing was deemed sufficient. They insisted on a full month’s bank statement showing the deposit, which was impossible since her first payment wasn’t deposited until July 29, and the statement closing date was August 17, 11 days after our scheduled closing. Ultimately, we were forced to exclude her pension income from the application to proceed with closing, leaving us feeling unfairly scrutinized and distrusted.
