What truly made our experience great was Michael’s communication and commitment. From day one, he was clear, patient, and always available to answer our questions—no matter how small. He kept us updated every step of the way and made sure we fully understood our options. On top of that, his ability to navigate the process smoothly, even when unexpected issues came up, gave us so much peace of mind. It felt like we had someone genuinely looking out for us, not just processing a loan. That kind of care made all the difference.